Auffenberg Volkswagen reviews

Docboss

Jul 6, 2015

I tried to get some basic information about a vehicle listed on their website. The first "salesperson" said she could not give me any information over the phone about the options, but wanted to set up an "appointment" to view the car. When I persisted, she had to check with her manager. When she returned she could only give a list of the standard equipment, not the options. The second time I called, I spoke with someone who could not connect me with a salesperson unless I gave her my name. Then she would put me on a list to have a salesperson call me. No deal. Then I tried the "chat" option. The person at the other end, again, could or would not give me any information about the vehicle, but was very interested in whether I had a trade-in or a down payment and my budget. . I guess this dealership does not hire real salespeople, just order takers. Avoid.

Melnick

Jun 19, 2015

Kudos to Larry the Service manager -took excellent care of me and my issue with my dead battery. Truly a professional!

AL

May 13, 2015

I scheduled my 10k MI/6 Mo services via their web app. There was some confusion and all the services I wanted was not going to be available or done during the scheduled service. Even though I had called an confirmed the evening before that everything was setup. I was disappointed that communication within the dealership failed. Jeff did his best to accommodate. He was professional and polite. I still have regrets in using this dealership for my VW purchase but it was refreshing to find a diamond in the ruff. Auffenberg Volkswagen could use more employees like Jeff.

Karen

May 2, 2015

Great service experience from start to finish! It is very refreshing to have your staff greet me in a professional and friendly manner, especially after having era of bad customer service with other dealerships. After getting the initial paperwork going for my appointment, the young lady at the front desk was very responsive to my needs and thorough with the services being performed on my vehicle.. She informed me of a recall that I didn't know about to perform as well during my visit. Her outgoing personality turned a intimidating expectation into a pleasant experience. I was impressed with the timely manner the department handled my service work to completion. I can honestly say with confidence that I will establish my loyalty with all future needs of my VW Jetta with Auffenberg VW! I highly recommend all VW owners to experience the professional and knowledgeable service that this dealership has to offer. Thank you again for making a positive difference in a customer service atmosphere in which we all have had doubts and disappointment with.

VW Owner

Apr 27, 2015

The service manager cares so much about his customers that you almost feel like family. He addresses me by name the minute I walk through the door. His service team gives me comfort in knowing they aren't taking advantage of me, they give me straight answers, I feel confident I am getting the work I need and not overselling things I don't. I've been to other dealerships where you feel they are telling you things that need replaced just to make money off of you when you don't need it. I've never felt this way about Auffenberg VW. Straight forward and honest. Hard to find integrity at dealerships, but this one nailed it!

JeanH

Apr 27, 2015

Jeff Bean always takes good care of me and my car. He is very friendly and efficient. He informs me of what needs to be done and I trust him. The dealership is always very clean and I always get my car in and out the same day.

Quilter

Apr 23, 2015

Bought our 2013 Jetta wagon in another state before moving here. I had service at another dealer in St. Louis and shortly after the car developed vibration and noise in the front end. We took the car to Auffenberg because they were closer and they diagnosed damaged wheel bearing and bent rim and fixed it under warranty. After a little more driving the noise was still there, and they checked the front end and determined the drive axle needed to be replaced, again under warranty, with no hassles. Larry was careful and thorough in seeing the real problem was diagnosed and arranged for the repair under warranty. I have had repairs on another VW there and been happy with the results although the routine service appts. seem a little expensive. One gripe I havewith Volkswagen is that all the VW dealers now have walk in appointments, which means even though I scheduled an appointment, I end up waiting longer but this is corporate's fault, not the dealers.

Clayton

Apr 22, 2015

VW does fantastic work. Professional, friendly, fast, honest and convenient all for a fair price. Everything you could want from a car service shop. My Wife and I will continue to back with our vehicles.

VW Owner

Apr 20, 2015

My service was fast, friendly and a reasonable. I always prefer going to the dealer because I feel as though they are VW mechanics and know my car better than a service company that deals in all makes and models. I didn't need an appointment and got in right away. I also like the friendly, personal touch I get at the dealership.

Drew

Feb 25, 2015

There is few autos better engineered than a VW. I love my new VW. Auffenberg Volkswagen is dreadful to deal with. They would not honor the VW offered APR because I had mentioned paying the car off sooner than 60 months. On top of that I have been trying to spend extra $$$ at the dealership to have my windows tinted and cannot get an appointment setup. Once they sell you a car you are no longer useful and will never get a response form the sales team. I hope the service is side is better managed. I had bought extra warranty at the time of purchase and was hoping to have my VW services done there.

AL

Feb 24, 2015

You will find the best auto for the money with a VW. You will find a dealership that cares for nothing but the original sale at Auffenberg Volkswagen. Even the sales manager is too lazy (Mike Brewer) to return a call to spend more $$ for additional dealer add-ons. Customer service is not top of there list. I hope the service department at Auffenberg Volkswagen is better managed.

joshuahugg82

Jan 31, 2015

My wife and I were looking to get a new car and trade in our old car; Ian & Mike were very helpful in getting us a nice VW Jetta that we are very satisfied with. We recommend this dealership to anyone looking to get a good deal on a new car. Ian & Mike were not pushy and were honest in talking with us. Very happy new owners of a Volkswagen!

rsorden

Oct 16, 2014

This was my 2nd new car purchase from Auffenberg VW. Loved my old Jetta, loved the friendly sales folks from before, and the great service center. But Dave went above and beyond the call of duty to ensure everything went smooth and was the way I wanted. And even the follow-up calls, making sure of my complete satisfaction were greatly appreciated. Kudos to him!!

monkey45678

Oct 22, 2013

Michael Brewer was very helpful in making my car buying experience as great as it could be.He was very gracious and compassionate to my situation. I really appreciate all his help.I highly recommend him to all my friends and family. Thanks Michael!

zwponder

Oct 14, 2013

I was looking at new vehicles and Mark came out to ask if I needed help with anything. I told him I was just at the beginning of looking at new vehicles, but did know I wanted a sedan. He asked my price range and started showing me the Jetta's. I found the color and package that I wanted and Mark got me in and out of the dealership that same day in about 2 hours. It was a great experience.

gdunbar

Sep 19, 2013

Shane, Jay and Mike are excellent. Mike(Brewer) sets the tone of putting the customer first, and it isn't just lip service. We are very pleased.

court360

Sep 10, 2013

What really stands out with the sales associates and sales manager is their awesome customer service. They listened to my needs and worked very hard to accommodate them. Additionally, they were very patient and was not pushy regarding the sale.

GM

May 1, 2013

Walked in off the street, having online shopped online for model info, and walked out with a car.

Charlotte the Denver Bronco's fan

Apr 24, 2013

No pressure put on me the first time I came to just look at the car. Got one for me to test drive when I wanted. Pleasant buying experience.

Lupi

Apr 20, 2013

Good purchasing experience. Close to home. Sorry It was great.

Seth Kellam

Apr 13, 2013

Came in to get my Tiguan serviced and the sales staff helped me with my options on trading it in on a CC.

LAUREN RODRIGUEZ

Apr 12, 2013

I WORKED WITH A COUPLE OF DEALERS AND AUFFENBERG VOLKSWAGEN TREATED ME THE BEST

zwponder

Feb 19, 2013

Mark was the salesman that helped me and let me know what different cars I had to choose from and found out what I was looking for. I had a black car I was trading in and didn't really want a black car again...too much heat in the summer, it gets dirty easily, etc. We looked at all the colors they had in the Jetta. Then I saw a slick looking black Jetta with a chrome package and black leather interior and I knew it was the one. We test drove it and I absolutely loved the feel and handle of the car. During the drive the safety specs and making of the car were explained to me and I fell even more in love with it. And not only was the sales process simple, but every visit I've made to the Service/Parts department for oil changes, AutoButler, etc has been great! I'm glad I talked to Mark when I was shopping for a new car.

julieann567

Jul 23, 2012

Dan made buying my new car so simple! I got prices from 5 dealers in the metro area....Dan at Auffenberg gave me his best price IN WRITING the first time. There were not any hidden fees or charges like at some places. I stopped by to see the car and he sent me on a test drive by myself (some dealers try and babysit you while you drive). I spent five minutes witn him giving him some basic finance info. Before I got off work that day he had me approved for 1.8% financing and all the paperwork ready. It was the easiest new car purchase I have ever made!! I will go back for my next new car!! He programmed my bluetooth and radio as well as showed me how the features worked before I left. Thanks Dan!!

belldlo02

Dec 30, 2011

Both Ryan and Jerome did a wonderful job in my buying experience. Ryan did had all of his facts about the car itself and many of it's functions making our selection so much easier.

hglx2047

Dec 8, 2011

Everyone done a great job working with me to get the deal I wanted. Jason, the sales manager, done such a great job to get the overall deal done with the price I wanted. It was a great exsperince.

SteveHendry

Aug 13, 2011

I have been familiar with the dealership as they have been servicing my other jetta for the past 3 years. The service department has provided timely and efficient care for my vehicle. They have gone our of there way to take me offsite while my vehicle was being serviced. I shopped the area with other VW dealerships prior to my recent purchase and found the staff at all levels of the process to be courteous, friendly and eager to assist. The price was the best and the sales professionals were not pushy.

jschwietzerII

Mar 24, 2011

I appreciate the no pressure sales and how helpful Josh was in the purchase of the new car. I was able to get the exact car that i wanted even though the car had to be brought in from a different state. I would recommend this dealership to anyone who is looking for a new car.

ladykase

Mar 21, 2011

very knowledgeable, not pushy but wanting to keep business.i was so glad that i was able to have kati, the last dealership was a bad one and was scared to go to some place new. it was very enjoyable and i have my very first brand new car beacuse of the good people at volkswagon auffenberg

NukeBoatVet

Mar 20, 2011

Customer Service rating would have reached 5 had the guy that does the "paperwork" been available. As the dealer is part of an "Auto Mall", one guy does this job for multiple dealers and we waited for hours to complete the deal. Great dealer otherwise.

mgsebenoler

Mar 13, 2011

Melissa took great care of me. I have no complaints and it was wonderful working with a young professional who knows the product and understands how to give the customer the right kinds of information to make the deal happen. From start to finish, the entire process took less thank 24 hours and there was not a single bump in the road or an unexepcted surprise. I highly recommend this dealer and Melissa (Howard helped too!)

AJKJ

Mar 12, 2011

When we first went to look for a new car, we knew we were going back to Auffenberg. We had bought a new Passat from them a few years ago. This go 'round we were after a Jetta. We test drove a Jetta SE with Thomas. We went back a week later with intent to purchase provided all our figures came out as we expected. Thomas was on a deliver so Philip worked with us. BOTH SALESMEN WERE SATISFACTORY! Philip worked with us to get us where we wanted to be as far as a trade-in price, final new car price and also payment (we had all this figured out on our own before going in). This experience with Auffenberg was so much faster and better than our last. When we bought our Passat a few years ago, it took 3 trips, countless calls with "NEW" offers and ALL day to finally buy it. When buying the Jetta, we were in at 10 and out by 2:30 on the same day!! We knew where we needed to be and it was a "do it or else" situation. Well, they did it! We were very impressed with our experience! Thomas and Philip both deserve a pat on the back for their hard work!

mdf_1966

Mar 3, 2011

Overall they were friendly while shopping for a new car. My issue was that when given a price for the car with no trade in it was higher than sticker price. The car had somehow got 1200 in tires on it that was not on there yet. The car was off the lot when i first started looking so maybe but did not like how that was handled when buying a car and given a price more than the sticker. Felt like they were upping the price. Also, the auto butler is a complete waiste. I got a black car and it has scratches and a dent they said they would fix. The paint protection from auto butler has done nothing for the paint I can tell you. It in no way does a thing. I also do not like the dealership adding something like that on a car just so they can make more money. Adding pin striping is just anouther way for the dealership to make additional money on a car. If I could have found a 2010 on a lot with out these I would have bought it they were add on that I did not want.

civicchic

Mar 2, 2011

My husband and I were looking to purchase a new jetta TDI, we went in knowing that much. We had a friend who recently bought a couple of cars from Auffenberg VW, and had nothing but great things to say about his experience so we drove 45 minutes to get a great new car buying experience. It was too, Melissa met us outside we told her what we were looking for and she grabbed some keys and showed us two different jetta TDI's. We drove them both she anwsered all our questions, we decided on one and went from there the process was as smooth as buying a car can be and when it's time to do it again we will come back to Auffenberg again!

smcox

Feb 5, 2011

After test driving several compact cars, I came into Auffenberg to do a second test drive on the VW Jetta TDI. It just confirmed that I love this car and with freezing rain & ice falling, decided to deal on the car. I had researched cars for 3 weeks and knew what I was willing to pay, what I wanted for my trade, my credit score & where I wanted the payment. Key thing to any car deal is knowing this information & be willing to walk away if you don't get it. Josh started me out $800 over sticker after adding some protection pkg to it and used the age-old four-square sales tactic. Was a little frustrated considering it was the last day of the month in an ice storm that they would waste my time with it, but I played the game & after more than an hour of negotiation, 4-5 different trips back & forth to the sales mgr & 4-5 different offers, talking directly to the sales mgr, I decided they weren't going to meet my price & told Josh to get my key to my trade. Ended up going from $800 over sticker to invoice, $3000 to $4500 for my trade, & cut over $300 off monthly payment from initial offer to final payment. It's all a sales game & you have to accept that the dealer is in business to make money, so you can't hold this against them. I'm sure they still made money on the deal, but I got what I wanted & it's all a compromise. Josh, Craig and the Finance Mgr were extremely friendly during the process, accommodating, & in the end I was very satisfied with my experience there. I hope my service experience is just as positive & am definitely willing to do business with them again.

lmariemorrison

Jan 31, 2011

My account was handed over to a different salesperson after the person I initially visited with was let go, and I am so glad. The first salesperson I had before Kati was almost insulting in how dumb he must have thought we were, too pushy, wanted us to just "sign" something agreeing that we were interested in one of the cars (oh by the way, with the full MSRP on that sheet of paper). I walked out the first time thinking, you just lost a sale. However, it was a totally different story with Kati. She was persistent, helpful, accommodating, and more importantly trustworthy. She listened and did her best to accommodate our requests and needs when it came to purchasing. I am so happy with my experience and am glad I got "reassigned"! I bought my first car from them 10+ years ago and I will probably buy my next as well.

btrader

Jan 28, 2011

Absolute great people and dealership, I changed my appointment 4 times, and they was never a hint of frustration. Great people. Melissa took me on multiple test drives in different models to ensure I waas satisfied with the car I was going to select.

kdog_1

Jan 22, 2011

Nice sales people. I didn't feel pressured to buy and could take time looking at anything. After test driving, the car felt very sound and had more power than I thought it was going to. I liked all of the options and how it felt on the road.Thanks thanks for your help Melissa!

W&JStone

Jan 14, 2011

This was my first vehicle purchase and Kati made it as easy as possible. She asked what I was looking for and why. She didn't try to push us over our budget or into anything we didn't want to look at. She was very honest about everything we saw weather it was good or bad, which is hard to find in a sales person. She made sure we knew all of the information about our vehicle as well. Everybody we met with to make this purchase was friendly and easy to work with, I was very pleased with my entire experience.

egansch2

Jan 13, 2011

When my mother and I first walked in we were greeted by a sales associate. The sale associate then asked if we were looking at any specific car which I was interested in the jetta. Then she showed us the basic model that comes in a jetta and let us test drive it. I was not 100% sure that I wanted the jetta for my next car, so my mother and I were going to go to lunch and talk about the cars we looked at that day. Melissa (sales associate) offered and let us take a different jetta to lunch with us. After lunch the sales manager found me the car I wanted with the color and interior, which they had to trade with another dealer and brought it to their lot. The day I picked up my new car Melissa showed me all the features of my new car. She also offered to come pick me up from my home and bring me to the dealer. Its been a couple days and I am still getting texts from Melissa about how I like my car and that I can text/call her if I ever have a question.

amyshorty

Dec 5, 2010

I will never purchase a vehicle here or refer someone that I know. My salesman quoted me via email (he was the internet sales manager) a price for a very specific vehicle. I asked him again if it was the correct and he yet again told me yes it was the correct price for that specific vehicle. Once I got to the dealer he showed me a price that was $8000-$9000 more that the emailed price. When asked about it he didn't have any excuse or even an apology. That was just the tip of the iceburg of my horrible experience there. I don't like being lied to and pressured which is what I felt like had happened to me.

rdpearce

Dec 3, 2010

We went into the dealership to look at the diesel jettas. We had heard great things about the car. Josh was a great help in explaining all we needed to know. He gave us in the ballpark of what we wanted out of our trade-in. We left that night with a new jetta. What a way to end our vacation. We think its a great ride. Can't wait to see what kind of mileage we get.

hunsaker_jamie

Nov 20, 2010

The employees at Auffenberg Volkswagen were extremely professional and patient with me. They went out of their way to make sure I was in the "right vehicle" for my pleasure. I GREATLY respect them for all they have done for me in getting my Brand New Jetta. THANKS GUYS!!!

plager

Nov 17, 2010

we needed a new car. we have studied the jetta. we were hoping to purchase one a tad bit cheaper than what we paind for it. our salesperson was very nice. i am extremely busy, and really do noyt like filling out these reviews; but, mt salesperson called to ask us to do this.

ltrrtl

Nov 13, 2010

Arlondo took care of my wife during her search for a new bug. Auffenberg gave my wife a Very fair trade-in on her 2006 Volkswagen bug in which we purchased new at Auffenberg. When my wife came into Auffenberg she had her heart set on a Black 2010 Beetle with a manual transmission. Arlondo and the sales team made it their mission to locate one for her. They located the exact beetle she wanted and had it on the lot and ready for her to drive away with it in only 3 days. Thanks Arlondo Perkins for taken care of my wife and getting her the car she wanted!Mike Wilbert618-670-6796

swelch

Nov 1, 2010

Very nice and easy to work with. Spent a lot of time in the negotiation of getting the payments we needed as a family. Great customer service. The financing office was one of the best I've ever dealt with and ensured we walked out with vehicles in hand on a Saturday afternoon. Couldn't have asked for a more pleasant experience.