Auto Republic Fullerton reviews

RUSS "ARCHIE" PALUMBO

Jul 30, 2013

TOOK MY SUBIE BACK TO GET WORKED ON AFTER BUYING IT ALMOST A YEAR AGO THANKS SAUL DAN AND JONATHAN FOR HOOKING IT UP NOCE POSTCARD DEAL DISCOUNTED SERVICE FOR ME I AM VERY PLEASED WITH FOLLOW UP AND SERVICE AND PRICE! EVEN THOUGH BOUGHT FROM CYPRESS LOCATION THEY SERVICED ME HERE!

Rodrigo"Rigo" Perez

Jul 30, 2013

Good place man I was looking for a long time for my Chevy Tahoe they had a Hybrid and another 4x4 I definitely didn't want the Hybrid but it was still smooth. I got the 4x4 sexy midnight blue really classy all leather with TVs here Henry was the guy to help me out got a nice thank you card in the mail today and told me I could come in for a free oil and tired service since it was about time on the car, nice team also Sal was cool he met up with me at the end and helped me work a good term. Will return hopefully though I can keep this ride forever! Peace Henry, your fave customer Rigo!

craig whitfield

Jul 30, 2013

this review is for tien "tim" who took me on about 6 or 7 test drives over the weekend. not only did he take his time to evaluate what car would be good for me, being a newly single dad but also a young guy who likes speed and cars that can handle the road well. we tried out a couple bmw 3 series, a 1 series an audi, a porsche cayman and then a couple subarus before settling on the mitsubishi evo. i was financed quick by a guy named ish and got a chance to meet the manager and salomen the cs service mgr. before i left i was congratulated on the car by the owner who was a nice guy too seemed truly grateful for my business. i can afford the car and even though i hate to finance things they helped me with a good monthly payment that i can afford even after school books! =)

jimmy phan

Jul 26, 2013

nice guys. i returned to the service department today for a new sensor after purchasing an audi from henry kim here last month. being that it was pre-owned, one of the lights on the dash turned on, apparently for a sensor. henry was nice enough to introduce me to their customer service manager solomon who took my car in on short notice. turns out the car just had a bad o2 sensor or it was faulty and even though it was not covered under the warranty or in my contract, the manager in service jonathan (nice guy) was a nice enough to replace it for me for free. he ordered the part and it came in 2 days and i brought my A6 back in jonathan had it installed while solomon walked me through the lot and made sure i left happy. thanks henry and the team here are nice guys and stand behind their product.

Richard Claiborne, III

Jul 25, 2013

Came in on the weekend to purchase a car I'd seen on posted on the net. It was a 2012 Subaru and I was approached by Danny Ortiz, who was really cool and down to earth (also very funny). I came with my parents and he was kind enough to walk them through why guys my age like this car and why it would be a good choice versus what my dad wanted to get me (a truck). Still, Danny let us test-drive a few SUV's and trucks and lastly he took us out to their Cypress location to test-drive the Subie that I had wanted... after my dad and I went on the test drive with Danny (he let me gun it a few times), we were sold. After the sale, I spoke with Solomon who walked me through their service plans and introduced me to Danny in service as well Jose the GM, who was really attentive to my needs and got our financing done in a jiff. Thanks to these guys, loving my new ride!

Eugene

Jul 8, 2013

I didn't end up buying a car but the customer service was great. Brady was extremely nice and I was not pressured into buying a car I didn't want. The facility doesn't look like much but this is a legit dealership that works with new car dealerships in moving cars or certain brands of used cars or trade ins that new car dealerships do not want to carry on their lots. It makes sense and the staff was really nice. If I were to see a specific car that I want to buy in the future, I would definitely purchase from here. Ask for Brady Lavin and he will take care of you without any pressure to buy.

JANSone

May 13, 2013

I used the Cars.com app to email the dealer about the warranty coverage on a 2011 Kia Optima SX, but I got no reply, and after I contacted a couple of other dealers using the app and getting no reply, I figured it was the app to blame and not the dealer, as I am in sales and always follow up on warm leads...

No Bueno

Feb 12, 2013

It must be hard for this place to sell cars because they don't seem to be willing to respond to email questions. I would tell the owner to remove that option if that is not how they want to communicate with the potential customer in that manner.

DannyS

Feb 24, 2012

This was my first time buying a car. I was very hesitant of going to a dealership just from horror stories i heard from other people. Fullerton auto square came highly recommended from a co-worker. i walked in to the dealership and was greeted by Danny Ortiz he was very helpful answered any question and listen to me and what i was looking for in a car. eventually i settled for a Toyota corolla. Got to take for a test drive and it felt good. between Danny and Mike they help get financed with low monthly payments that wont break the bank and with out a co-signer. If and when i get another car i would have no problem going back to them for my next car

Jessica

Feb 8, 2012

Great to deal with, they helped me out with my first purchase on a car. Nice and friendly sales person I have ever dealt with. I would recommend this dealer to anyone who is interested in buying a car, they have a wide variety of nice cars to choose from. Danny ortiz was my sales person he is friendly and enthusiastic, overall I was highly satisfied with my purchase and the business I made with fullerton auto square.

PatMJamM

Feb 7, 2012

I just bought a 2010 Prius at this dealer. Danny O. the sales rep. went out of his way to get us a great deal on the car and worked out some issues on my side of the deal. The whole purchase process, was fairly quick, professional and I would recommend this dealership highly to anyone who wants to buy a low mileage used car for a great price.

Richard

Dec 20, 2011

This is the 2nd purchase ive made at fuelerton auto through Mike Ramirez. The whole staff was nothing but curteous and respectful. They were all sensitive and helpful to my personal needs in the vehicles i was interested in. Mike Ramirez and i kept in contact aftr my first purchase and i reassured him that i would be back in a few months for a truck. Mike made a deal happen that i thought would never be able to be done. I had my bought my ex gf a car she then cheated on me a few months aftr i was left with the car and mike made the trade happen this month on a gorgeous ford f150! I now am able to fully move on with my life without a huge payment on a car that only brought me bad memories! Mike worked his ass off take make sure the deal not only benefit himself but me also! Ive owned 17cars and i can tell you this out of all the dealerships ive been too around the us traveling in the army and bak home cypress motors have been the best and most helpful dealership ive ever experienced! Id like to thank the staff at Cypress Motors and Mike Ramirez for all they have done for me, thankyou!! Best dealership u can find anywhere else!! If u want fair treatment with respect and kindness go to cypress motors!!!

Chevy dude

Dec 20, 2011

I have been on a hunt for a truck for a while, I noticed that they had a nice inventory of vehicles so I decided to stop by and look at what they had. I was greeted by Tony the salesman who was extremely nice and listened to what I wanted and I told him my budget. He shows me a truck that fit my criterias, he didn't try to up sell me to something else which is comforting. Ecause he listened to what I was saying. After test driving the vehicle, I knew I found my truck. The finance department really did a great job because I knew I don't have great credit, they assured me not to worry. Well they were able to help me out with my trade in and got me financed for my truck....everyone was helpful and extremely nice....I highly recommend this dealership and I will continue to do business with them in the future....thank you Fullerton Auto Square you guys....ROCK....

Francisco

Dec 19, 2011

it was a very good service by the guys, thanks Mike and Mario Toro

Gerry

Dec 18, 2011

Service and selection were awesome! Personnel was great and polite. Thanx!

Wrangler guy

Dec 13, 2011

This was my first time buying a car and I decided to give these guys a try. My first impression was very pleasing, everybody was friendly from the start and very helpful. I imagined that they would be like every other dealership and pressure you until you either buy a car or leave, but its very comfortable here. I think I owe that great experience to a gentleman Tony Ramirez (salesman). He made it an easy process for my first time. Go get a car from these guys, they seem to know what they are doing so far. I would definitely recommend this place to everybody.

KenCurtis

Dec 13, 2011

Just wanted to share my experience. Usually I'd be hesitant when it comes to making a purchase at an independent dealer, for some reason I figured buying at franchise would be the better choice. And frankly I was leaning that way this time. But after a long thorough search, and thinking about it, I ultimately chose to do business with Fullerton Auto Square. I was down to choosing between a Ford Cobra Mustang and a Pontiac GTO with the 6.0 engine. Hard to find as it is, but this place had a few of each to choose from and their prices were very competitive. I bargained a bit and chose a 2006 Black GTO, they offered to show me the carfax upfront, and I was offered to have my own mechanic check the vehicle before I committed to the deal which I thought was extremely professional of them. The inspection came back good with my mechanic recommending 1 tire because it was slightly cupped and also something to do with an idle control valve which was a minor fix. Happily, they offered to correct both issues with no upcharge to me. Finally when it came time to pay for the vehicle I informed them my credit union preapproved me for the entire amount at 4.5% apr and they were able to beat the rate down to 3.99% and saved me a trip to the credit union and some money to boot. Nothing but kudos to this dealership, my salesman Mario, and their managers Jose and Junior. Each and everyone of them played in important part in my great experience, and this review is least I can do to promote their business. I wish them the best and highly recommend them to everyone. Thanks guys!

Eric D.

Dec 12, 2011

My name is Eric. I was in the market for an Acura RSX Type-S. I was in contact with Bill and Junior from Stadium Auto Auction. The Sibling dealership of Fullerton Auto Square and Cypress. My experience from begining to end was SUPERB. I got a great price on my 2006 Red Acura RSX Type-S. Ive never baught a car and been so Comfortable and Happy. I would strongly suggest Stadium Auto Auction to my friends and family. Thanks so much to the Stadium Auto Auction Team, Eric D.

Eric D.

Dec 10, 2011

I just got financed for a Red 2006 Acura RSX Type-S from "STADIUM AUTO AUCTION". 2nd Sibling to Fullerton Auto Square & Cypress. Right from the start I got excellent service from the Team at Stadium Auto Auction. "Bill & Junior". They answered all my questions, gave me a great price, great customer service, & even brought the car I'm financing over from Fullerton Auto Square to Stadium Auto Auction to make it easier for me. What a GREAT EXPERIENCE! Thank You Stadium Auto Auction!!! Most Satisfied Customer, ~Eric~ =)

handyman

Dec 6, 2011

We were Looking for a specific type of truck drove out and they had 1 we were looking for on another lot6 miles away . They gladly took us there to look and test drive. Great sales Man Mario toro no pressure answered all our questions. even during the buying process the GM was fantastic Go Buy cars there Great selsction, Great service you won't ne disappointed

Greg K

Dec 5, 2011

When buying a used car, there is a bad omen around it. People always say go to a "regular" dealership. I've bought 3 cars and 4 motorcycles in the last 10 years, and they were all new, but had their share of problems and headaches (I battled Toyota in a lemon suit 10 years ago and won, but it was a 4 month long headache). A dealership who can own up to their faults and take responsibility will always get 5 stars in my book. My situation is that my sister needed a roomier car for her family. After much thought, I decided to try a used car dealership to get a good deal. I live in Temecula area, and went all the way to Fullerton because they seemed to have widest selection of cars. I spoke to salesperson Bill (who is now at their newest location near Anaheim stadium) and he seemed very good to deal with. I test drove and liked the IS250. So, I traded in my Civic Ex. On the drive home I felt excessive vibration at the steering wheel. A week later, I took it back to the dealership and manager Junior did not give a crap that I had spent $23000 at his dealership. He said it would take 3-4 hours just to check it out, even when I had scheduled to come in. He also said any issues not related to safety is none of his concern (So if windows didn't work, or engine didn't work, it wasn't his problem). I could not believe it. That weekend, I took it in to get my lifetime alignment from Firestone, and they told me my brake rotors were "below spec", and the reason for the vibrations in the steering wheel. I was furious. I called Bill and he told me to bring it in and will get this handled. They replaced all 4 rotors without any issues. I was happy that they did not make any fuss about it. But the unthinkable happened. I had given the car to my sister and after a week of driving it, the front left brake caliper fell off. My sister called me, stranded on the side of the road, with her husband and 1 year old son. She told me they were all OK. My head started spinning at all the possibilities of things that could have gone wrong. I immediately called Fullerton Auto Square and came down like thunder on poor Bill. From the way manager Junior treated me, I expected this to be an uphill battle. However, I spoke with manager Jose and I was genuinely humbled. He was professional and courteous. He made sure I would not be left unhappy. I can tell he was truly sorry for what had happened. My sister (who lives in northern California), had it towed to a nearby mechanic shop. It was a hefty bill: $830 for towing and caliper replacement. I couldn't believe how much that mechanic shop gouged the price at someone's misfortune. Jose couldn't believe it either. He made sure he was available for me every time I called and resolved this issue as best as possible. Jose issued the total payment for the cost and gave me an apology for what had happened, including my experience with manager Junior. In the end, it was one of the best customer service experience I've ever had. I definitely recommend this dealership (After all not all used cars can be bad right? Just remember, it is your used car sitting on the lot, just like my civic). Unfortunate things happen and it could've happened with any car from any dealership, but the important thing is Bill and Jose were there for me to make things right. So the true villain of the story is the mechanic shop who made a killing on 1 caliper... The victims are the rest of us. WARNING: DO NOT DEAL WITH MANAGER JUNIOR!!! (Horrible example of a manager)

Jimmy

Jul 2, 2011

From the moment I walked into their dealership, the sales people were very natural compared to every other dealership Ive been to. They were concerned about my needs rather than my money. I love my car and would recomend this location to anybody!