Autonation Toyota Leesburg reviews

Local buyer

Aug 30, 2016

Excellent experience in purchasing a new car. The sales person (Robin) was courteous and knowledgeable

Garcia Family

Aug 23, 2016

We were looking for a new car that would be efficient to my two college students and I. Gene and Derick were very helpful and made the process smooth and quick! Super happy with our new RAV4!?

Linda Holt

Aug 17, 2016

My experience with Autonation superseded by far my expectations. I fully expected a "hard sell" approach when I walked in. This was the first dealer i had visited and intended to visit 3 more at least. Bryant Tate, my sales associate, deserves 5 stars. He was helpful, informative, knowledgable, personable, professional and did not engage in any aggressive sales pitches or put pressure on me. He made my visit and the process of leasing a car easy, and so easy that i didn't have to visit the other dealerships that i had planned to. Big props to Bryant and Autonation and, by the way, I LOVE my new car:)

Petar Velikov

Aug 6, 2016

After booking an appointment I went in for a simple brake check which took an hour and a half. Than the advisor came out with estimates of 1200$ for front rotors and pads and rear drums and pads on a 2007 Yaris including 5 HOURS OF LABOR (the mechanic's lunch break too I'm assuming). All the parts cost no more than 350$, so not sure what ware they thinking with this estimate. And than when I told them I'm not ok with doing the repairs it took another 20-25 min to get my car back. If you are willing to waste your time and hard earned cash go right ahead with these butchers.

DI

Aug 3, 2016

Great experience found the car we wanted when it was not in the lot. Very professional and quick!

Masood Shaffi

Aug 3, 2016

My experience was exceptional, all manager and sales people were so good and helpful. The dealership was clean, and friendly atmosphere.

Marty D

Aug 2, 2016

AutoNation Leesburg did a fantastic job. Found me the car I wanted at the right price and had it delivered to Florida for me to drive home! The car was well detailed, the documents came next-day courier, all perfect.

juan hernandez

Aug 1, 2016

ever come here !!!! They will make you wait for hrs and not even fit your car, on top of that they dont even have a van that will take you anywhere. That worst car dealership ever? 3 hrs here and dont have a new key for my car and thats with a appointment.

ju

Aug 1, 2016

ever come here !!!! They will make you wait for hrs and not even fit your car, on top of that they dont even have a van that will take you anywhere. That worst car dealership ever? 3 hrs here and dont have a new key for my car and thats with a appointment.

Daniel

Jul 31, 2016

We had a Fantastic Experience with our New Mini Van Purchase! We want to especially thank AJ (Andrew Lucabaugh) the Sales person at AutoNation Toyota for his Excellent service and efforts during the sales and purchase process. We had some issue with the Financial team but the Sales and Management team gracefully helped to take care of it! Overall we had a great experience and we are thankful to AJ for his Awesome Job!!Thank You!!!

Johanna miranda

Jul 30, 2016

He fill all my expectatives helpful, very patient with my demands, he provided his complete time and attention to us i'm very please and yes i will recomended to my friends and hope to came back soon

Ricky Cornista

Jul 29, 2016

From the time their agent, Pyer, called, the process in purchasing the Toyota Sienna was a breeze. Pyer attended to my every detail and inquiry even after work. Pyer, Mohammad and the staff were very courteous and professional, I totally enjoyed my experience.

David

Jul 23, 2016

Excellent, friendly service. Mr. Salek thoroughly explained all the features of the Highlander and could not have been more professional. He knows his business.

Lovinmynewcar

Jul 23, 2016

I had a great experience shopping for a car at Autonation Toyota Scion Leesburg. I called about seeing a specific used car and they had it waiting for me upon my arrival 45 minutes later. I did not feel pressure to buy that night, but was able to communicate via email with the sales consultant thereafter, which fit best with my needs. When I walked in to purchase the car, everything was ready to go. The only negative I saw was the wait I had for someone in the finance office, but I suppose that's what happens on a Saturday afternoon when many others are also trying to buy a car. Once I was able to meet with the finance office, everything was again smooth. I'd definitely recommend Autonation Leesburg for your car purchase. Gene was a terrific sales consultant to work with.

Pavel Kudryashov

Jul 21, 2016

Staff and serves are good ! This dealership was very good and the staff was very helpful and really enjoyed the dealership for service and that it was wonderful experience

TT

Jul 17, 2016

Buy a car here! Work with Shahzada Robin (knows as "Robin"). He gave top rate customer service and provided best pricing in the Metro DC area. I did all my research on-line so I knew what price I wanted to pay. His sales manager, Tim, was able to give me the best deal (by far!). They got the car I wanted in a couple of days, had it detailed and ready when I picked it up. Robin showed me how to work the navigation and cell hook-up with all the apps. He even drove me to/from the shopping outlets in his own car while they applied the paint/leather protection because the shuttle was not running on Saturday. He followed up after the sale and never took more than a few hours to get back to me when I left messages. Gone are the horrible haggling days of buying a new car. Go see Robin at AutoNation Leesburg for your next car, you won't be disappointed.

LeesburgResident

Jul 14, 2016

I leased a vehicle that had a few small dents in the passenger side and was returning a vehicle that was in great shape. I feel like they tried to take advantage of me and offered a ridiculous payment initially. We did get to a reasonable point, but I felt like I had to argue with them incessantly to get there. I don't know if I'll go back to this dealership in the future.

Jose V. Gonzalez

Jul 9, 2016

Toyota AutoNation Mr. Jorge Gonzalez is an outstanding Car Salesman. No questions to ask after a total review of the car and information provided with his instructions the new car was totally understood inside and out.. Both My Wife and I are totally convinced that we not only bought a very good car, but believe that the car was perfect for us.

Deborah Ford

Jul 5, 2016

It was pleasant and comfortable. I came in requesting one car and was steered to another that had been on the lot for three months so it was the car they wanted me to buy. I thought I should get more for my trade, but the said my air bag recall had not been done. Beside never receiving the notice, I drove a Yaris and they did not have the air bags that were installed in the recall. I put 6k down but the time I was pressured into the warranty sale by the Finance person the down payment did not reduce the cost. Had I done the experience again I would not have purchased any of the warranty products as I have had always drove a Toyota and have never need any repairs.

Shyra Daniels

Jul 1, 2016

I was in need of a new car but dreaded the process as my past experience with purchasing a car at a dealership required hours of sitting.My salesman David Dowe was extremely efficient and mindful of my time, corresponding via telephone and email of when I needed to come in while working things out with finance.

Moudy Beshay

Jun 24, 2016

This dealership is a good place to shop for a car. David Finch is very helpful and extremely patient person, he will do his best to make the car buying process as easy as it could be. The sales manger, Dave Catacora is a cool guy and you can negotiate with him and he gave me the car for the price that I wanted. Brian Ham, the finance manager, gave a good interest rate on the loan. This place is kind of small compared to the other dealerships so THEY CARE WITH EVERY CUSTOMER WHO ENTERS THEIR DOOR AND THEY WILL TRY THEIR BEST TO MAKE YOU HAPPY AND BUY THE CAR FROM THEM. I just bought the car two weeks ago and I hope their after sale services are as good as their prices.

David Pena

Jun 14, 2016

Everything was very nice, and I loved the experience.

JFGF

Jun 14, 2016

I decided to turn in my car for a new one. I decided to go to this dealer because they had given me excellent service with the old one - sent me reminders about servicing milages; quick appointments, comfortable waiting area and prompt delivery

Anonymous

Jun 6, 2016

Very friendly, down to earth, and low pressure staff. Very relaxing environment. I was in and out in little over 2 hours after I decided on the truck I wanted. I will definitely return for my next vehicle needs.

Joshua S

Jun 6, 2016

The facility and staff were polite and friendly. I looked at a few vehicles and test drove a used vehicle but it didn't quite fit what I was looking for.

Bob Hau

Jun 1, 2016

We just purchased a RAV4 from Leesburg Toyota last weekend. The overall purchase experience was great.Our sales representative Mr. Dowe is full of energy and very knowledgeable to the cars he sells. I had worked with many car salesmen before but Mr. Dowe's attitude towards customers was exceptional.

Ruth

Jun 1, 2016

Dave Dowe and Garry Gerome were both very helpful. As were all the people I worked with. They made the process easy and hazzle free

Trung Trinh

Jun 1, 2016

Great service, details & benefit from it. My family very happy with saleman service.

Godzilla

May 25, 2016

Outstanding dealership and staff. I went through the USAA Buying Service and within several hours of submitting the request on line they contacted me by phone and 36 hours later delivered a difficult to find vehicle at a very fair price and trade in. Will Britt and his staff rock. This is the way a dealership should be run.

Frieda

May 12, 2016

I went car shopping in my own town and got ignored....even after I told them I wanted to buy, left them several.....I got a call from a different dealer. I told him my story from the other night, and he asked me to give him a shot, which I did. Totally different car buying experience....very happy with Toyota Auto nation of Leesburg?

David Allway

Apr 16, 2016

Horrible service by the sales reps, lost paperwork by the finance team, shoddy maintenance that lead to more problems than when I brought the car in, and a lot of unfulfilled promises by an arrogant and dismissive manager. The worst experience I have had in any industry.

VAIBHAV SAWHNEY

Apr 10, 2016

Nazir worked very hard to get me a good deal at his dealership. He is a phenomenal car salesman and a great asset to Toyota!

Alex kay

Mar 22, 2016

they sales people take care of me very well. i was very please .

AnonymousReview

Feb 22, 2016

Long story short , I purchased a brand new Scion tc 2014 from AutoNation Leesburg Toyota off cardinal drive. Its a 6-speed manual transmission. No less than a year into the lifespan of the vehicle and the vehicle needed new clutch, new brakes and new tires. It's unbelievable how cheap the parts of these vehicles are. I was told when I purchased the vehicle I had warranty. So when I visit the service center in regards to the clutch issue Im told its wear and tear on my part. Unbelievable as a customer I was in shock. Its a brand new car I shouldnt be having this issue so early into the cars lifespan. They didnt want to replace it, and insisted it was my fault. I had the clutch replaced by a local auto shop. The guy had a look at the clutch that was so called ruined because of wear and tear and he was in shock. It had no wear and tear visible to it. Its just cheap parts on there behalf. To this day I still have the clutch with me and I will pursue this with the attorney general and have a case filed. This is unacceptable service from such a high consumer brand in todays market. I highly recommend you do not purchase from this specific dealer horrible customer service from employees and mangers. And if you can dont even purchase a scion/toyota, very cheap parts installed in these vehicles and no help from brand when needed.

Minoos2002anna

Feb 17, 2016

Super Duper fun! Everyone was helpful and informative. Also I got a free hot chocolate! Accommodated me in getting financing for my car.

Mark

Jan 29, 2016

The most important thing was the dealer listened to what I had to say and did not try to change my mind or sell me more than I wanted. Very attentive to details and clear on the process. Pleasant experience. My only complaint is the process took almost 3 hours. To get price resolved, financing arranged, and paperwork processed took much longer than I had planned. I would have preferred them to work it all out and then return later or the next day to sign. Did not enjoy sitting and waiting since I was not taking car home that day anyway. One other fault was that while the dealer was in Virginia, the car was being registered in West Virginia, meaning I will have to have the vehicle re-inspected in West Virginia when I get permanent tags in effect paying for two inspections.

Chris

Jan 13, 2016

I went to Leesburg Toyota AutoNation to buy a used Toyota and ended up buying a 2016 Toyota Tacoma TRD Sport. The salesman Hani was extremely knowledgeable and walked me through each of the vehicles I was interested in and after considering each I decided on a new one with zero pressure from Hani or the sales staff. Brian with the finance department was equally professional and extremely helpful working out a APR I was happy with. Would definitely buy from again!

Mark Murphy

Jan 13, 2016

I was car shopping while visiting in Virginia. Oh I was car shopping on line. I was familiar with the Toyota Corolla and found one on the dealership's website. It quoted a price and discounts and also quoted 5 year 0% interest financing. I was shopping on line on December 30th at about 10 pm. By 9 am New Years Eve I had a monthly payment for leasing and for purchasing the car. New Years Eve was too busy on my schedule to purchase the car so I delayed. By January 5th we closed the deal via fed expressed paper work (since I had returned to PA). On January 8th I returned to Virginia and picked up the car. Spent less than 90 minutes at the dealership including a test drive of the new car. Well done Auto Nation Leesburg Dealership.

Gaffer

Jan 10, 2016

I purchased a new Toyota 2015 Prius c during the Toyotathon. This was the first new car I had purchased since 1978. I purchased the vehicle using AutoNations Leesburg website and chat to find the car I ultimately purchased. John Toland, my internet sales rep was very helpful during the entire purchasing process. The first time I actually went to the dealership was to pick up the vehicle and pay for the car. All the paperwork was ready, or at least as ready as it could have been when I got to the dealership.I was pleasantly surprised as I wasn't given a hard sell to purchase options I didn't want, nor did I have to play the "waiting" game to meet with the finance manager. I was inane outing 30 minutes. Leesburg. AutoNation has impressed me with their low stress, easy-going process, not to mention their timely but not invasive follow ups "just to make sure I was still happy with my car". The car buying process has sure seems like it has changed since the last time a bought a car. At least, for me, at AutonNation it has.

Jean VA

Jan 7, 2016

The service was excellent , I buy a 2015 Toyota RAV4

Jay

Jan 6, 2016

Great Salesman, and Manager Super deal. The whole process of the sale was smooth. Good Job

Kartik Ramakrishnan

Jan 6, 2016

My wife and I came on New Years Day looking to buy a new Toyota Sienna. Andrew took us on a test drive and then we negotiated the sale price. Andrew was very friendly and polite through the whole process. I never felt pressured. The bargaining was very cordial. Andrew also helped with the transfer of items from our trade in to the new car which was helpful on a cold day. He also helped put in new floor mats the next day when I had to go back to give a check. He also followed up a few days later to see if everything was ok and if we had any questions that he could help with. Thanks Andrew.

Pete

Jan 6, 2016

Great job by all in getting me in and out of the dealership with a new truck in less than a couple hours. Thorough and efficient. Thanks to Amanda, Will and Mike for exceptional customer service.

ME&ME

Jan 5, 2016

Used car sales manager Derik & his salesman Mr. Schulze were great, everything went as smooth as butter... I've been recommending them since we left in my new used vehicle...

Alexej Saunin

Jan 4, 2016

Im from Germany, the Dealer is very good. I can recommend this Dealet.

Kiran Kumar

Jan 2, 2016

We are very happy with service of Hani. He was patient, clarified our concerns throughout the process.

CB

Dec 28, 2015

Was looking for a used Camry. Sales manager found a perfect fit for my needs. Overall good buying experience.

Chao Wang

Dec 27, 2015

We went to AutoNation to buy Toyota Camry XSE with special color blizzard pearl, but it was sold out. The sale person was very helpful to find a SE special edition with the color we like.

Mariann

Dec 18, 2015

Autonation was terrific!! Everyone we talked to or had dealings with was professional and extremely helpful and friendly. They worked with us to work out a great deal on the vehicle that we wanted. We searched and searched the internet for the best place to buy and I'm so thankful that we found Autonation Toyota Leesburg!!

teresa darnell

Dec 18, 2015

I had a very pleasant experience with everyone at the dealership

Jose

Dec 14, 2015

We came into AutoNation seeking to lease a Toyota Camry LE.After some back and forth with the sales team, we found their initial offer very high and were about to leave to visit another dealer with a quote in hand. One of the lease/sales manager approached us and mentioned that he was willing to work with us to make the sale. After I shared my expected price and monthly payment for the vehicle he was able to match it on a 2015 rather than a 2016 Camry. After some time, he realized that leases were not possible on the 2015 vehicle; so instead of taking the offer from the table he matched the same offer on a 2016 model. Now that's what I call customer service! The entire sales team was courteous and very professional.

Quarter horse Jack

Dec 12, 2015

Straightforward ride and buy. I drove two other cars with the salesman before buying the Corolla. I got a call and had to leave halfway through the paperwork and they they sped up the process. It was an easy purchase.

Barbara Brown

Dec 11, 2015

My son bought a car here, and we liked it so much, two weeks later I traded my car in for one just like my son's, at AutoNation. The sales men were great, helpful, knowledgable, prompt. BUT. Once out the door, this place considers it's customers DEAD. I had a few follow up questions, quick and simple to answer, and NO ONE ever got back to me, not after three emails, four or more calls to various managers. All I ever get is this stupid generic form letter from them urging me to give them a super review on these sites. Huh!

Mom the Taxi

Dec 7, 2015

Autonation Toyota in Leesburg is a good place to buy a minivan. They had the lowest price without even haggling. Their sales guys were very down to earth and their finance dept. was very courteous and helpful. The only complaint is that they had coffee and water but no hot chocolate.Everything else was wonderful and they made our car buying experience comfortable.

Laurie

Dec 3, 2015

I was a little worried, buying a car is no small task! But Patrice made me feel right at home, explained everything in detail, I didn't feel pressured. He helped me through the entire process. Then I met with Brian, the financial advisor and I felt he was looking out not just for himself but also for me. I came out feeling like we both made a deal :-)

Megan

Dec 2, 2015

My husband and I were fairly set on getting a Subaru Outback, but we also really liked a RAV4 we had previously driven, so we decided to stop by the Toyota Leesburg dealership and look around. We were immediately greeted by Nazir and he was an excellent salesman! Nazir was so well informed about the cars he was selling and was able to answer all my questions. He had great recommendations for what we needed and what was unnecessary on our budget and helped us find a something we really loved. We went home to sleep on it, and when we came back the next day ready to talk numbers we were greeted like old friends. Nazir set us up with AJ since he was already with another customer, and AJ helped us pick out the car we wanted, drive it around and then got the car within our price range. Overall, the process was great and all the staff was so kind and helpful.The only negative part of the experience was waiting 3 hours to see a finance person! The dealership only had 2 finance people on staff that day and we had to wait so long. I would just recommend not going shopping Black Friday weekend in the future, but I would, without a doubt, buy my next Toyota from Toyota Leesburg.

R&F

Dec 2, 2015

The salesman, Patrice, was great. From the initial phone conversation to the final sale he was helpful, pleasant and not 'pushy'. Following the sale, he has contacted us several time to make sure all is well and if there are any concerns or questions. AutoNation was a great facility and will not hesitate to use them in the future

L Jackson

Nov 25, 2015

Overall - good experience.would recommend dealership to others.

Mpinero

Nov 25, 2015

My experience was very pleasurable, except for the part when they tried pushing some extra insurance on me. I almost left.A.J., my seller, was awesome, courteous and very professional.

Keith

Nov 20, 2015

It was ok getting a car kinda sux but it would suck anywhere I went but here I can say it didn't suck so bad

Philip

Nov 20, 2015

Sales people were polite, test drive provided and the process straightforward.

Roy Clinebell

Nov 20, 2015

customer advisor let me know what needed to be done to the damaged area before they installed the new skid plate. the tech who was going to install the skid plate advised me that the cv boot that the other dealer installed was damaged and grease was leaking out onto the axle. the tech advised me to have them fix the damaged cv boot and then have the skid plate replaced. I am very pleased for the advise that the Toyota dealer recommended to me.

TinaM

Nov 20, 2015

Best prices out there! I traveled all the way from NY to Leesburg VA to buy this car because of the price!

Janet

Nov 19, 2015

Sales man David Finch was very personable, he spent a lot of time making this deal happen. We are happy with the experience. And will buy from this dealer again.

RD in VA

Nov 18, 2015

I went in for a wheel alignment as I had just put on a third set of tires on a vehicle with 81,000 miles--they were balanced and rotated as scheduled. The staff were attentive, professional and courteous. Unfortunately I felt a slight pull on the steering wheel so I brought it back in a couple of days later. Brian and Jeff listened to my concerns and didn't just attribute my wariness to road crowning. The steer ahead was slightly off which they fixed.Thanks so much.

Sam Z

Nov 18, 2015

Best service call in decades. My vehicle was serviced as promised and per the maintenance schedule. No over-selling of suggested repair work. Nice change.

Peggy

Nov 17, 2015

AutoNation Toyota Scion made this purchase a pleasant, relaxing experience. AJ, our salesperson, was very knowledgeable, listened carefully to our requirements, and completed the whole sales process efficiently, allowing us to drive out of the dealership with our new RAV4 within a couple of hours. We brought our last car to this dealership for service the entire 10 years we had it, and we will continue to bring our business here for years to come. The entire staff is friendly, knowledgeable, and accommodating. It is obvious that customer service is very important here at AutoNation.

Waly

Nov 12, 2015

Good salesman.Finance a little hard but good at the end

Jaya Parikh /Hiral Patel

Oct 31, 2015

salek Mohammed is very good sales man where Toyota will make money.best sales person.knows how to do his job and I can tell that he loves what he is doing.

Billy R.

Oct 8, 2015

My wife and I purchased our second Toyota...this one a 2015 Camry XLE Hybrid, previously a Prius...on July 4th, 2015. I've waited till now to write a review to see how the car performed after a few months and to comment on any further dealer interaction. First, Richard Schulze, our salesman, was excellent. He has a casual and friendly manner, but also a willingness and the ability to make make sure the customer is not just satisfied, but happy. We feel we got a good deal on the Camry, and so far it's been a great car for local and distance driving (42.5 mpg on a recent trip to SC). Thanks to Rich and one of the managers, Bob Thompson, who made sure we were indeed happy with the purchase and the price. Having been to the dealership many times over the last 3 years when purchasing and later servicing my 2011 Prius, I can say that personally, I have always been treated courteously by all who I have dealt with and have always been made to feel like a valued customer. Thanks to Richard for all you did for us during the process...and after.

AliDC

Oct 6, 2015

Great deal and service! Bought the RAV4 with the current incentives from Toyota.

Christine Piazzi

Oct 2, 2015

Drove 4 hours to buy a car from here...and it was worth it!

J Griffin

Sep 25, 2015

Will Britt and Autonation Leesburg did a great job finding the truck I wanted and working with me to get a great deal. I highly recommend stopping by and buying a car or truck from Will and Autonation.

Miami26

Sep 17, 2015

The were nice, and friendly. They helped me through the entire process!

Almosuli

Sep 15, 2015

great staff. They were very nice and helpful. The buying process was smooth and I did not face any problem. all in all, I would recommend them to a friend.

Mike F.

Sep 7, 2015

We came in with our game plan in place for financing and with a previous quote in hand for the car we were looking for. Salek, our salesman, gave us a wonderful car buying experience without any hassles. He went out of his way to give us what we were looking for and much to our surprise he followed up with us to continue the experience after we left the car lot. We're very happy with our car and the service provided by Salek who was very knowledgeable showing us the new car features and Paul of the AutoNation team who prepared our paperwork to get us out the door in our new car very efficiently. This experience couldn't have gone better for us. Thank you very much! Mike and Catherine

J

Sep 6, 2015

Made a last minute decision to purchase a new vehicle for my wife during Toyota's annual clearance sale. So after visiting the dealerships in my area, emailing, and calling several others with no luck we ended up at Autonation in Leesburg. Ali and the team were great to deal and helped make the process quick and painless. I will certainly visit them again the next time I am looking for a new car.

Shannon

Sep 4, 2015

Sales person was excellent. Very knowledgable and professional.

NavFED01

Sep 2, 2015

I shopped around and called one of the sales reps, Hani. Its not my first time buying a car but I have to say Hani was professional and courteous. I got a great price and I am very happy at this point. I need a little service done on the vehicle that was pointed out to me when I bought the car so I will update after that experience. Overall - EXCELLENT

Adrian

Aug 18, 2015

We recently purchased a Toyota Prius from this place. We both impressed with the staff. They are very friendly and helpful. Great place and people to do business with!

Ken Martin

Aug 12, 2015

I was not your typical Virginia car buyer. I had been looking for a specific car online; '03 or '04 Mercedes SKL320 . I found this car by accident, having removed all the mileage filters. It was the exact car I had been hoping to find; great shape, low mileage, right color and interior - only 1,000 miles away in Virginia.My stepson lives in the DC area, so I thought what the Hell. I called to see what I could find out about the car. They were Great! From the online Chat, to the salesperson, Paul, that i spoke with. Paul and I had several conversations about the car; was it really as it looked? Good mechanical shape? not photo shopped? After some hesitation, and A couple of days, I said OK, I'm coming to get it!The following week when I arrived I was VERY happy to see that Paul had described the car perfectly, down to the few paint chips on the front end. I still can't believe that I committed to buying a car before physically seeing it, actually meeting the salesperson, or driving it. (They did offer me the option of not closing the sale if not happy with the car) I put my faith in these guys, and they delivered. Everyone I encountered was professional and friendly. After some time with my stepson, I enjoyed a wonderful drive back to MN in My dream car.

Hong Suong

Aug 10, 2015

From the time I received an email to acknowledge of my interested to visit Autonation until I step foot in the dealership, the staffs make me feel welcome and frequently stop by and kept apologized the the delayed. Until we finalized the deal we were treated with the utmost respected and friendly. I would definitely come back to Autonation again in the future for my next car.

Charlie T

Aug 4, 2015

Not much to tell. They made me a "deal I couldn't refuse" on a new Tacoma, and made sure I was completely satisfied with everything.

LawrenceDC

Aug 1, 2015

The staff at AutoNation were a dream to work with. Amanda handled my test drive and sale. Her easy going and jovial demeanor allowed me to feel relaxed and created one of the best car buying experiences I've ever had.

Nic dV

Jul 27, 2015

I came to the dealership with a very good idea of what I wanted. The sales person was very knowledgeable and shared my enthusiasm for the vehicle I was about to buy.

Jay

Jul 21, 2015

I have to say that the staff on hand at this dealership was an absolute pleasure doing business with. I am extremely green when it comes to the car buying process and was a bit nervous about making a purchase, but the staff at this particular dealership did a great job of making the process as easy for me as possible. They were not pushy at all with the sale and they were extremely welcoming. I would recommend any one that is looking for a car to check these guys out. They really made my car buying experience a great one.

Darno

Jul 21, 2015

Good dealership for us! We've purchased 2 cars from them.Patrice doesn't mess around, and if you speak French, you'll especially love working with him because he does, too. He'll tell you all about the car and will be professional. The car we wanted to test drive was for some reason not available when I arrived the first time, so 4 not 5 stars. I test drove a similar model. We talked online and next time I got there, I drove the car we were looking for and they honored the online deal we negotiated 100%+ (including floormats even though I didn't think to ask for them and didn't realize they were an option).Finance guy Tuan had everything set up and printed before I got to his office. Lightning fast and suddenly I'm driving the new car after Ubering to the dealership. Took about an hour all told to pick up the car, but I did mention I was in a hurry.

Michele

Jul 17, 2015

the only item I was not pleased with was the inflexibility of the finance rate on the lease. I feel that Toyota took advantage of a car that is popular. This fact will play into my decision on whether to continue to buy or lease from Toyota and I have been an extremely loyal customer with stellar credit history.

Amy C

Jul 13, 2015

I had a great experience at Toyota Autonation in Leesburg, Virginia. My salesperson, the manager, finance representative and shipping coordinator were fantastic! After I found the car I wanted the salesman made sure I got it at a fantastic price and the financing representative ensured I got a great financing rate. Someone from Autonation has followed up with me multiple times after the sale to make sure everything was OK and to schedule the shipment of the car. I got a price on the internet and, unlike some dealerships, Autonation did not try to renege on it when it came time to actually make the deal. It was the easiest and most pleasant car buying experience I've ever had. It really was wonderful to feel like a customer and that my business mattered~Great Team at Autonation!!!!

Lisa Bellmer

Jul 13, 2015

We have bought serval vehicles from Auto Nation and have had excellent experience every time.

Steve

Jul 11, 2015

Excellent experience. Was not pressured in any way and the sales staff was able to locate the car I needed with the options I was looking for. As for Patrice or Hani if you go to this location.

Kelly A. Connolly

Jul 8, 2015

Gene Winfree and Timothy in Finance was courteous, knowledgeable, and quick! All the traits we like!

Oliver B.

Jul 2, 2015

I am writing about my recent experience in purchasing a new vehicle at AutoNation Toyota Leesburg. Even though I live about 30 miles away, I am very happy that I did business with this dealership. It is well worth the drive if you live anywhere in the Northern Virginia area, or even in Frederick or Montgomery County in Maryland.I received a fair value for my trade-in and a competitive price on my new Toyota. Perhaps most importantly, the staff are respectful and straightforward in their interactions with their customers. I was treated fairly and with respect by every person at this dealership throughout the transaction process.Sales Associate Nazir Fazelyar and Sales Manager Bob Thompson both did everything possible to ensure that I had an exceptional purchase experience. To say that they went the extra mile to ensure my satisfaction with my new vehicle would be an understatement.Additionally, the F&I manager did everything possible to ensure that the transaction went smoothly. The dealerships showroom and service areas are spotless, and the service waiting area provides nice amenities and is a comfortable place for people to relax and get work done.I am very happy with the 2015 Toyota 4Runner SR5 that I purchased from AutoNation Toyota Leesburg, and I cant recommend either this dealership or the professionals who work there highly enough. Before relying on the other seemingly obvious choices in our region, please consider AutoNation Toyota Leesburg.

Nancy Bishop

Jun 30, 2015

Salesman very helpful and worked with my daughter when she came in to get a price and next day I came in to purchase the car. I love the Prius V and gas mileage!

David Terrell

May 30, 2015

Just recently purchased a RAV4 from this dealership, and the experience was warm and inviting. The representatives were helpful, knowledgeable, and they made buying my vehicle a relaxing and enjoyable experience

Manjula

May 19, 2015

The sales team was great and provided all the assistance. We test drove almost 5 cars and they were patient until we chose the right one for us.

nova_prius_buyer

May 19, 2015

I was very pleased with my salesperson, the manager, and the dealership as a whole. Everyone was helpful, and I feel like I received a great price on my Prius C.

Anthony J

May 16, 2015

Great buying experience. The sales staff was attentive and very helpful. I would buy there again.

Anna Filipchik

May 14, 2015

I've bought my car almost 2 weeks ago. I love it. I believe that was the best experience I've ever had. The stuff was very attentive! I've got a really good deal. Patrick is a Man! He called me all day and every time he offered me a better and better deal. By the time I came to AutoNation I had a very good deal. Patrick was very attentive and helped me a lot. If you want to buy a car and get a good and aggressive deal on it ask for Patrick.

Krpeydm

May 4, 2015

From the time you walk in until the time you walk out, it seems this team truly wants you to have enjoyed the entire car buying experience. In Sales, Joel and Moe worked with me to ensure that, while I didn't get my "ideal" deal, I didn't walk away feeling like I'd been taken. Tim (Finance) didn't hit me with high pressure at the end and worked to ensure the deal I'd just sealed with Sales was reflected in my finance agreement. I've never had a more positive car buying experience.

Dustin Atteberry

Apr 14, 2015

Needed to get out of my lease and they made it easy! I came In thinking it would be impossible and I left with my new vehicle that I wanted.

Tracy

Apr 8, 2015

We came for a new car and left with two cars because Salek was so nice, patient, and knowledgeable!

Mitchell Wilson

Apr 7, 2015

We found the vehicle online. Went into the store and right away felt comfortable and that we were in good hands. Only thing I have with some negativity, is that when I called about a warranty issue. The parts service desk couldn't give me an answer, which wasn't a problem I was told that they would get with me. Well u had to call back a week later and demand to talk to the service manager before I got a simple answer as yes or no.

Athena

Apr 5, 2015

I purchased a 2015 Toyota Camry from AutoNation. I am very pleased with their service and the treatment I received as a first-time customer of the dealership. Everyone was very hospitable, respectful, and helpful.

Neuro0022

Apr 3, 2015

I found a 07 350Z online and noticed it was a 6 speed, one of the very few in the area that had less than 100K miles. So I went to check it out.Upon arrival I noticed the car had significant swirl marks, also the interior pieces had excessive scratches. So I told Autonation, if I were to purchase this car I would gladly cover the interior cost if they would pay a professional to remove the exterior swirls. Autonation agreed, and I had it put in writing.I took it for a test drive and everything seemed ok, minus a small popping noise from the front passenger side and the radio was not working. I told them I would like the car, we went through the process and I left it with Autonation another day to remove the swirls. Day 2, I come back to pick up the car and it is still covered in swirl marks, so Autonation decided to keep it another day. I come back for the third time and they call their "professional" detailer. He claims it cannot be removed. So I take the car to F3 Auto and they have all the swirls removed within a few hours. Autonation also agreed to replace a TPMS sensor that was broken, they rebuilt it and it broke again with another week or two.A few days later I notice excessive grease dripping on my wheels and spewed all over the wheel wells. So I drive to my buddies in Woodbridge to tear it down, someone had recently removed the wheel bearing assemblies because the nuts still had fresh bare metal showing on the edges. Also, the rear plastic covers had been removed and someone had packed a vacuum type grease into the wheel bearings. They had excessive play, so I had to replace them. The following week I slammed on the brakes and it was pulling heavily to the left, upon inspection in my garage the front right caliper was not budging at all, piston had seized. So I had to rebuild that. Fast forward another month and the rear strut plates are rattling, I dropped them out and someone had cut exhaust gasket to stop the rattling, instead of replacing the bushings.Fast forward to now, I have put 1200 miles on the car and my first set of tires on the rear are gone. I brought it to STS while visiting NJ and they tell me my rear control arms are bent......excuse me? I was skeptical so I brought it out to VA tire and auto in Ashburn when I got back and they told me the same thing. I never mentioned it, just brought it in for an alignment.The thing that gets me is they put a new inspection sticker on when I bought it. This would never have passed a VA Safety inspection. Ever.-Bad Wheel bearings-Strut bushings-Caliper-TPMS light on-Rear control arms bent and alignment (toe specifically) out of whackI would never deal with this place again. And namely, Salesman Bryant Tate.

Ron Davis

Mar 25, 2015

Great dealership with great service; make sure to ask for Patrice Zunon-Kipre. He is a very attentive sales representative who makes every attempt to meet the customers needs.

Flashcoach

Mar 24, 2015

My fourth car from this dealer. I will keep coming back to Jorge.

Jennifer

Mar 19, 2015

Some difficulty arriving at an agreed upon price. The staff was customer friendly.

Sharon Casey

Mar 17, 2015

This is the second Prius I have purchased from this dealership. I wouldn't have been buying a car at all as I loved my 2005 Prius but since I totaled it on the ice I had no choice. The sales rep was knowledgeable and helpful. The finance people were the same. I feel I got a good deal on my 2015 Prius. With zero percent interest my payments are in my budget. I would recommend this dealership and this car to anyone. I have been using this service center for the ten years I owned my first Prius and will coninue to do so. I never give 5 stars as there is always room for improvement. Otherwise they would have 5 stars across the board.

TL

Mar 14, 2015

We had a great experience at AutoNation Toyota in Leesburg. This is an easy dealership to do business with. The staff helped us pick the Corolla that fit our needs and we drove away that day with a new car.

Jackie Durham

Mar 13, 2015

I love my Toyota RAV4 XLE, it's exactly what I need. The sales person was great, he was kind, respectful, and had integrity and I trusted him to find exactly the car that I wanted and needed, and he did. I took some of his cards to give to my friends.

Robert Rhodes

Mar 1, 2015

Mr. Richard Schulze was an great represenative for Toyota Nation and made the difference for us. All was smooth sailing until the last hour. After the lease agreement was signed we had to wait almost an hour to receive the RAV4. The vehicle needed to be fueled and inspected; I can uderstand waiting on fuel since fueling was off campuse but why would I have to wait for an inspection. Seems this should have been done already. My wife and I were really discouraged and almost decided to walk out on the deal. Finally, the car was delivered. The RAV4 is nice and I know we went with sort of the basic model with Bluetooth, but a couple things that seemed basic we didn't recieve. - No Automatice head lights; really! my plain car I had previously had this feature...and remote lift gate lock. The remote entry for the doors was already present, Toyota couldn't add one more feature on the key exchange for the lift gate. Disappointing...I wish we paid more attention beacuse we may have considered another model or dealer.For financing, we agreeded on the monthly payment and once we went into the office to settle, we were presented addtional incentives for the vehicle that would raise our already agreed upon payment. And, for one option we were looked upon like why wouldn't you purchased this option; if I presnet an answer of no I shouldn't be asked twice or looked upon like I am making a mistake.If it wasn't for Richard Schulze and the facility this would have been an unsatisfactory experience. If I was to return to AutoNation; I would deal with Mr. Schulze.

md abdul hai

Feb 26, 2015

its really great everyone is great person and the helps us how to find out a good car and good price...

Bryan Tate

Feb 25, 2015

I worked with Bryan Tate and he was very helpful starting from day one. We bought Sienna and he helped us a lot in deciding.

Xavier

Feb 25, 2015

Best customer service. Very professional Trust 100%

JenCarBuyer

Feb 21, 2015

I recently bought a new Sienna from AutoNation Leesburg. Every encounter with an associate -- whether by email, face-to-face, or phone -- was very friendly and professional. They addressed my needs and were very helpful and friendly. This extended through the price negotiations, to the purchase, to the post-purchase follow-up. When they didn't have the car I wanted, they were able to successfully get the car I wanted from another dealer. I am so happy that I bought my car at AutoNation Leesburg instead of one of the other local Toyota dealers.

longtime car nut

Feb 18, 2015

Met expectations and more. No hassle, staightforwaed and honest.

Jill

Feb 13, 2015

We first met our sales man while we were in the scouting phase for a new car. His friendly nature and vehicle knowledge instantly set him apart from other salespeople we had experienced in the past. He patiently guided us through every detail of choosing car options to suit our family's needs and helped us get the most value for our trade-in.Richard at AutoNation Toyota Leesburg rates a 10!!!!!!

Anita & Dennis Irvin

Feb 11, 2015

AJ helped us have an amazing experience. He was kind, listened to what we wanted in a new SUV, and was able to distinguish between the different models and features. We would surely return to Auto Nation Leesburg, as well as AJ in the future to buy another car, and we will surely recommend him to others.

Habeeb

Feb 10, 2015

I was looking for the new Highlander and accidentally ended up calling this dealership to check out a vehicle they had. Initially I wasn't interested but Paul regularly followed up with regular updates and kept me in the loop. I was impressed by his persistent approach which I did not see from other folks. We agreed on a price and even though it took two more weeks to get the car I wanted, they still gave me the car at the agreed price. They did not give me a good deal on my trade in for which I was a little disappointed but I got a new car at a good price. Over all i am very much impressed by their good service.

LandL

Feb 10, 2015

Ask for Richard Schultz. He's a good sales rep. We didn't feel pushed. He seems to have your best interest in mind.

SL

Feb 6, 2015

Used Internet to shop and price for a Camry. Went in and everything was as discussed on the internet.. Great experience

Kmajane

Feb 4, 2015

I started off belligerent, but they were very nice to me. I ended up paying list for the Truck, but it was a good deal. Once we were settled on the price, the transaction went super fast and they gave me a great rate!

Mike C.

Feb 4, 2015

We purchased a new Toyota Camry from Patrice at AutoNation Toyota in Leesburg, VA. Patrice took his time with my wife and I and made sure we found the perfect car for us. He did not pressure us and had a very laid back personality which made my wife and I feel very comfortable. We were able to purchase the vehicle at a great price. We will certainly purchase a another vehicle from AutoNation in the future.

Pete nva

Feb 4, 2015

Excellent staff and great buying experience for first time car buyer. Sales rep and fiance very knowledgable

N Mysore

Feb 2, 2015

Wanted to buy a small sedan. Bought a Corolla. No fuss. Quick deal.

ruman popal

Jan 23, 2015

it was a good experience until I entered the finance department . it was not the same as it was written on the paper.

a satisfied customer

Jan 21, 2015

went to get a used car. salesperson/manager/finance provided excellent service. Decent trade in value received. Unlike some other dealerships where they bargain at increments of $100-$200, this place came straight to an acceptable value.

Adam

Jan 20, 2015

This is the second car I have bought from these guys in the last 8 years. I will go back when I need another car.

Willie Lee

Jan 17, 2015

I'm typically not trustful of auto dealerships operating on honesty however the salesman Bryant Tate was a straight shooter, honest and didn't promise anything he couldn't deliver. He delivered. Renewing my faith in some salesmen. I just wanted to be treated fairly which is why I drove over 100 miles to visit his dealership from Upper Marlboro, Md. If I buy another vehicle you can bet I'll go there first and recommend friends and family

EdwardHale

Jan 13, 2015

Great sales manager. Mike he helped me with my purchase and was a very knowledgeable Manager and I will be sending all my friends to him and the Toyota Dealership

jspana

Jan 11, 2015

Called to see a vehicle, told them I was on my way driving and it would take 40 minutes to get there. While en route, another person walked in and asked to test drive the car. They let them test drive it even though they knew we were on our way and driving more than 40 minutes to come see the vehicle. That person bought the vehicle out from under us. As a business, I would never pull out a vehicle, knowing that a customer is on the way to see it (driving almost 40 miles), and then let someone else buy it without first giving the customer who arranged to see it the first right of refusal. Incredibly poor business practice. On top of that, they told me I could test drive it, with the full knowledge they were drawing up the contract with the person who walked in while we were in route. Horrendous and rude! When I was driving the vehicle more than approximately 50mph, there was a very loud thumping sound (to the point the salesman had me pull over as we thought it was a flat tire). He drove the vehicle back and tried to figure out what was wrong when we got there. He said he was going to go inside and see if he could get a mechanic. He came back outside a few minutes later telling us a contract was already been drawn up from the driver that walked in- not only was I upset that we arranged to see the car first, but upon the realization that they were still drawing up a contract for this buyer, even though there was a really loud thumping noise and they had no idea what the cause was. This was a quick and easy decision, not only do they not honor when a customer says they are on the way, but more importantly they were drawing up a contract on a vehicle that appeared to have a significant issue. We bought a vehicle at another dealership today that was more than double the price of the one here, and most importantly, the other dealership treated us with respect, and had outstanding customer service. Your loss AutoNation!

HAI LUU

Dec 29, 2014

I HAVE A VERY PLEASANT EXPERIENCE. THE SALES STAFF WERE VERY FRIENDLY AND HELPFUL. MY SALESMAN WAS VERY KNOWLEDGEABLE AND MANAGEMENT VERY SUPPORTIVE THROUGHOUT THE ENTIRE PROCESS.

DC Commuter

Dec 26, 2014

I used USAA and had received the information on the Corolla ECO two weeks prior to my arrival. I had two options for dealerships and chose Autonation. We were greeted by a friendly Sales Associate and requested for the Sales person associated with the USAA buying service. We were provided all the answers and eventually spoke to the GM who closed the deal and provided me a fair trade on my 2011 Ford Fiesta. We were the last to leave but very satisfied with the sales service and Toyota's Financing options. I would like to personally Thank Bob and Niel for their patience and no pressure service.

Ramsey

Dec 25, 2014

I came in to buy a car and great staff was present so it made the process very easy.

Jeff nyc

Dec 22, 2014

I live in New York City. I went to Leesburg to buy a 2014 Toyota Avalon.I had sales man Mr.Brian Battaile.He gave me such a great deal that I couldn't pass up.long story short I drove 4 and a half hours bought the car and they had me out of there within 2 hours. The whole staff was very friendly.I definitely would recommend people to go there to buy a car.

greg Pittsburgh

Dec 19, 2014

Recently purchased a used mazda 5 from autonation I drove all the way from Pittsburgh to purchase when I arrived I was greeted by friendly staff and the car was in pristine condition with a full tank of gas! All said it was a quick and painless process I would drive from Pittsburgh again to purchase another vehicle from autonation!

Jared

Dec 19, 2014

Had a great experience buying from Dick Bailey. Didn't have a good experience at another Toyota dealership in the area as we were looking for a car they didn't have on the lot and gave Dick a call when we found he did have the car we were looking for (we found it on cars.com). Unfortunately it had been sold a few hrs earlier but he tracked one down in the area and had it brought to his dealership a few days later when we were came by. Buying process went smoothly. Dick is a straight shooter and will get you what you need. Was treated really well by all the staff there. Dealership is really nice, very clean.

Chris Barnes

Dec 10, 2014

As a first time car buyer, I can be completely honest in saying I had absolutely no idea how to start the process of buying a car, but that didn't matter. The care, attention, knowledge, and experience every person had in this facility was beyond comparison, I have not and will not receive any better any better service then the service provided here. Any one cautious or not knowledgable in the car buying process, I'm pleading that you give these guys your business, because you will finally find a place where you can say "this is my dealer, i feel safe at this place"

Jill

Dec 4, 2014

I went to Leesburg Toyota without an appointment. A very personable and knowledge salesman named Richard Bailey helped us with the test drive, answering questions and completing all the necessary paperwork. His help went over and above his duties as he offered to answers questions after I purchased the car. He said I can call with questions anytime. I must say that my experience at Leesburg Toyota was so much better than anticipated. There was no pushy selling like I experienced at the Lexus dealership.

JRS

Dec 1, 2014

I just purchased my third vehicle from Toyota Leesburg - and the entire experience was nothing short of first rate. Honest, direct and quick, from the moment we walked in we were treated with exceptional service.

Ard

Nov 24, 2014

My family in total owns 6 Toyotas and we have had them serviced at Autonation Leesburg for the past 10 years with an exceptional track record of timeliness, friendliness, quality and commitment to quality. You always feel that they care about you as a customer for the long term. Bryan Dorsey, the service manager, makes sure that his team performs and is always accessible to provide additional support and recommendations . I have been to other dealers when I was travelling and needed urgent service and have never found this type of quality service. We have bought both new and used cars at this dealership and always had a great experience. We recently bought a new 2015 Prius and we were again impressed at how pleasant the purchase experience has been. Patrice Zunon-Kipre was our salesman and he provided all the information we requested and throughout the process was friendly and never "pressured" us to close the deal. We strongly recommend this dealership and we will continue to use them as long as we live in the area.

KMiller

Nov 24, 2014

Found a couple vehicles on Cars.com and was interested, called and spoke with Patrice and scheduled an appointment to meet with them and check out the Vehicles.. When we arrived Patrice was with another client, so we were handed off to Richard. We located the vehicles on the lot; checked them out and took them for a test drive. The sales personnel here are excellent, they are extremely laid back and there is none of the typical BUY NOW! BUY QUICK sales pressure. We talked over the pros and cons of both vehicles, they were more than happy to answer any and all questions we had. Their appraisal of our vehicle was fair and prompt. Dealt with Mike on the appraisal and they did their best to get the deal done. When we green lighted the deal we were handed off to Mike in Financing and he crunched the numbers and got us a phenomenal deal. AutoNation is friendly, professional, laid back, and their vehicles are priced very competatively.. I highly recommend them; by far the easiest, fastest, and most painless car purchase ever!!

EEE

Nov 22, 2014

Leesburg Toyotanation was recommended by a previous customer and he had nothing but great things to say about them. He said he had purchased several cars and had no complaints whatsoever. At first I was a little leary about getting a 4 cylinder car, but this car has plenty of pickup and is extremely easy to handle. It has lots of extras that I was not expecting in this class of vehicle. The whole process was painless due to the excellent salesman I dealt with. He helped me with a great price and incentives that were available at the time. One of the great things about this dealership was the fact that I did not have to deal with the DMV. They took care of issuing automobile tags right there on the spot. Everyone was so courteous and helpful in showing me how to operate all the accessories and making sure I was comfortable with the operation of the vehicle.

Thanh

Nov 7, 2014

I love the new car, it runs very good with the very reliable and easy Bluetooth setup and back up camera is great.

Gene and Laurie

Nov 6, 2014

Our experience buying a car at Leesburg AutoNation was excellent. Our sales contacts -- Richard Schulze, Brittany Schmidt, and Clarence McSween -- were all pleasant, professional, and knowledgeable. We were able to get precisely the car we wanted at a fair price. The process was painless and all of the help much appreciated.

Winston Miller

Nov 6, 2014

Both the salesman, Richard Schulze, and sales manager, Bob Thompson, dedicated professionals. Buying experience excellent, we've purchased both a new Prius and a few days ago, a new Corolla from Leesburg Toyota. Strongly recommend. I used to work in the automobile business: this dealership is the best I've seen. In testing a new car, I left a set of keys in one of the vehicles and then was at a loss as to what had happened to them. This was a big ring, with my house keys, business office keys, the electronic key to the Prius, and a bunch of cards for scanning--stores and libraries. Even had a boat key on it. Very costly to replace. Someone at Leesburg Toyota found the keys, gave them to Bob Thompson, not knowing who they belonged to. Bob did some digging, found we were customers and called us. He had to check a database, in that the customer care scan card had a code that identified us. No other indication. Dealerships are hectic. To take the time to investigate the owner of the keys--I can't say enough about that. Beyond that, the sales people in this dealership are capable, ethical people. Thank you, Bob! Winston Miller

Dan Avendano

Oct 23, 2014

I purchased my wife's 2014.5 Camry after a very reserved apprehension whether to buy it now or later. the clincher? Paul Ferrarese! - because I saw in him patience and excellent demeanor throughout the entire process. He was sincerely concerned to sell but never overeager and pushy. I don't have to be goaded to buy the car. I know the product, having been a fan of Toyota since I learned how to drive 35 years ago. I made my initial inquiry online but was disappointed about every agency, calling incessantly to offer a deal. I really wanted to make the first-brand-new-car-purchase for my wife an experience to remember. Paul made our buying experience really great. The whole team of Autonation Toyota Leesburg were very professional and was behind Paul all the way. I was also given a great trade-in deal which eliminated the need to personally sell my car elsewhere. After a smooth process of the paper works, we came out of the showroom driving a brand new Camry! Wife is so happy with her new car and if she's happy, I am too! Two thumbs up sign to Paul and wish I could put a million likes in all the social networking sites of Autonation Toyota Leesburg. Great experience!

Potomac Roger

Oct 21, 2014

Although it was a busy Holiday weekend, my Sales person (Bryant) and the Sales Manager were very attentive to my transaction. My only concern was that, while they worked hard to find the exact model I wanted at another dealer, that process was slow and uncertain. Since no VIN number was shown on the sales contract I signed I could have been left in a position of being obligated to buy a vehicle that was not exactly what I wanted. It worked out OK, however, when they found an acceptable vehicle. Everything else about the process and customer service was excellent. There were no high-pressure tactics.

ArlenaW

Oct 15, 2014

I purchased my 2008 Acura MDX form Tommy Stith and he was very professional. This was a 3 hour drive for me but they had the color (Dark Cherry Red) that I really wanted. Being that I could have gone to maybe 100 dealers closer than AutoNation, it was comforting that the service was courteous and professional. It was a 2 day process for me but Tommy and the finance guys Neil Fernandez and Mike were very helpful on working with me to my satisfaction. I referred my sister and her husband to them for a BMW X5 that they had and I will admit that my sister and her hubby did not get the same attention that I did. This was not from Tommy so much as it was from the finance department. They sort of just left them hanging in limbo.

ashfordja

Oct 15, 2014

I highly recommend the service department at Toyota Leesburg! I moved here about 3 years ago and have been bringing my 2007 Sienna Limited here for all required maintenance and repairs; so on at least on 10 different occasions. Admir Dzaferagic is the customer care representative I work with and he is excellent! He is friendly, easy to talk to, and consistently tries to apply the best price to my service/repair. Whether it be maintenance or the few repairs I have needed, I am always assisted immediately and have always gotten accurate information on the price and waiting time required. More importantly, my repairs have always been successful, and I never feel pressured to make additional repairs like I do at some service centers that always seem to find something else wrong with your vehicle. The additional benefit of Toyota Leesburg is the pleasantness of all the service staff and brand new waiting room. I will continue to bring my vehicle to this dealership and feel lucky to have built a good relationship with Admir.

Darryl G. F.

Oct 12, 2014

I was particularly impressed with the sales person that was able to work through some difficult issues in the sale of this car. He did an outstanding job. My friend that helped me buy the car commented several times on how helpful he was.

Camry2014SE

Oct 8, 2014

Bought my very first car, and I must say the sales rep at Auto nation were phenomenal. For being a new sales rep, Oscar did a great job and everyone there makes sure that all the needs for a first time car buyer is taken car off. Deff recommend this place to people who are wanting to buy a Toyota. Autonation doesn't just want to sell cars, they also want maintain the relationships they build with their customers during the car buying process.

Kim

Oct 7, 2014

Richard was wonderful helping me find my new car. Highly recommend this dealership.

Mekdes Ejabo

Oct 4, 2014

It is one of the best service that I have ever experienced. John made sure that I got best price. I was numerous dealer ship and I was able to get the best price entire Washington DC area. I was able to buy two cars with in a month with an excellent price. The help that I got was very impressive. Jhon gave me outstanding service. I really recommend him to other people who are seeking to buy a car. It is amazing service.

Jim

Sep 21, 2014

Our salesman Steve did a great job, overall a great experience

Happy with our new car

Sep 20, 2014

Purchased a 2015 Corolla from the AutoNation Toyota Leesburg dealership and it was a 5-star experience. Our sales representative was Jorge Gonzalez and his depth of detail in explaining all of our available options was Outstanding! No pressure, just answers!

asfaw

Sep 19, 2014

Thank you to patric, and all other.it is a great place to buy a new car.

J and K of Ashburn

Sep 17, 2014

Richard Shulze is the best salesman! He took the time to determine our needs and after spending several hours and even changing our minds - we now have the car we wanted. Pete in the finance department is great as well and we all feel like family now. Can't wait to get my car serviced in 6-months so that we can visit.

Susan Collins

Sep 16, 2014

Pros:Loved Richard Bailey and his sales manager. They went above and beyond to help me get a fair deal and even helped afterwards with an issue that should be fine once the part comes in. This is the fairest Toyota dealership I have been to in a long time. I traveled over an hour to get to them and it was worth it. They even gave me asking price for my old car. I have been looking for a used Prius and they are hard to find with all the features I wanted. Navi, BT, Etc. HIghly recommend

John and Stacy NOVA

Sep 13, 2014

This is one of the best car buying experiences I have ever had! The staff from John our salesman to Pete in finance made it a very smooth transition to being handed my keys. The Toyota Camry we purchased is just an awesome vehicle. We purchased the XLE with leather and Entune. Love it all! The best is the 41 mPG I have experienced on the first tank of gas. I have had car for two weeks and have not filled it up yet......still have 225 mile range. Car is quiet, rides well and handles very nicely. I really have no complaints at all and doubt if I will. Thank Autonation!

Jeff

Sep 12, 2014

Jorge is the best salesman I have dealt with in purchasing a vehicle. I have bought two Tundras from him and will return to him for future purchases! Jeff

Dave R.

Sep 10, 2014

We purchased our first Toyota from AutoNation Toyota Leesburg and it could not have been any better! We contacted them through their website while e-shopping for cars. They responded quickly and with the price range we wanted. We went to the showroom and were immediately greeted by Stephen Kemp. We informed him of what we wanted and he got the print out from the internet sales desk and proceeded to show us the exact car we were looking for. He was very knowledgeable and he did not try any high pressure sales techniques or try to push us to a model we were not interested in. I know that car dealers have sales quotas and sales managers try to move certain numbers of particular models. Steve was focused on helping us find the exact car and features we wanted. We purchased a 2014 Avalon and my wife loves the car. Steve was very friendly and humorous throughout the process. My wife and I really appreciated his approach to the entire experience and the management staff was fantastic as well. Bob, one of the managers, even noticed that he could save us some money and he did just that. My wife and I are very impressed with the staff at AutoNation Toyota Leesburg. I will be back in a few years for another new car. We will be a two Toyota family from now on.

Ed Nova

Sep 10, 2014

Competitive on price. Full support of staff as the buying process proceeds. Excellent sales people who move process along. I bought a 2014 Avalon and it is a great car and has many pluses. The were competitive with another dealer and beat their price.

KCondie

Sep 10, 2014

I just purchased a new Toyota Highlander from AutoNation Toyota in Leesburg. The sales representative, Brian Battaille, was wonderful...he worked diligently to acquire the exact make/model that I desired and after much persistence was successful in that endeavor. I also had a wonderful experience with Neil Fernandez in their Finance Department. I am in the real estate industry and am particularly aware of interest rates and payment structures. Neil treated me with respect and provided me with a fair market rate on my purchase. THEN...I came back the next day and received a fair trade value for my GMC Acadia which had 150,000 miles on it. Without "naming names" of their competitors, I was offered HALF of what Toyota offered (which was laughable) and would have sold the car myself had it not been for their respectable offer for my vehicle. I shopped many cars and quite a few dealers and am quite pleased that I chose AutoNation Toyota. I highly recommend Brian in Sales and Neil in Finance...great guys and true professionals :-)

Steve and Julie Metz

Sep 10, 2014

We just bought our 6th vehicle from Jorge and I'm sure there will be several more. He and the others at the dealership work hard to make sure your car buying experience is as hassle free and pleasurable as possible. I can't imagine an easier and nicer place to buy a car or truck!

Tom H

Sep 4, 2014

Great experience... Highly recommend AutoNation No haggling... Just a friendly, professional environment. I'm already thinking about buying another car there.

Andy

Sep 3, 2014

I recently purchased a 2015 Highlander. Actually, I contracted for a new 2014 Highlander in June 2014 but Toyota could not deliver. Instead, AutoNation offered me a new 2015 Highlander for the same price. The people at AutoNation were extremely nice and took great care to ensure that I was satisfied despite the delay from Toyota. Patrice Zunon-Kipre was a great help teaching me about the many new gadgets and features on the 2015 Highlander that were quite different from my 2007 Highlander. Strongly recommend this dealer if you are looking for a Toyota.

Tara Jackson

Aug 22, 2014

I purchased a car from Jorge he was AMAZING, friendly ,very attentive and he didn't beat around the bush he found me a good reliable car for a UNBELIEVABLE price. The great customer service didn't end there I then went to the finance guy Neil who was also very friendly ... I was worried that I would be taken advantage of because I'm a woman and that I would leave with some car that had incredibly high payments but I got The exact opposite these people made my car buying experience enjoyable I would recommend them to anyone I know I love my car !

Joe

Aug 20, 2014

first class service . everyone had excellent knowledge of the vehicle and were determined to make my buying experience a very pleasant one.

I. Mantilla

Aug 14, 2014

I recently bought my 2nd Prius 2014 Hybrid Toyota from Toyota in Leesburg, VA. Jorge Gonzalez (Cubanito de Oro) was the Sales Representative. He did an excellent job! He ensured I got the best deal; I got 0% interest for 5 years. He also took the time to explain the parts inside the car. Neil Fernandez assisted with financing. I highly recommend Jorge Gonzales, is very professional and helpul in ensuring that one gets the car one wants. I am in love with my car and I recommend people to visit Toyota in Leesburg. I hope to see Jorge Gonzalez in AutoNation Toyota Leesburg, VA, in three years when I buy my 3rd car.

Red Tundra

Aug 13, 2014

I had an appointment to buy a 2014 Tundra in Baltimore from a dealer that had the truck I wanted for the price I wanted and Leesburg Toyota stole me away! What was becoming what I believed was going to be a very frustrating process of getting the specific truck I wanted couldn't have been made any easier. They knew I had a killer deal and they didn't have the truck, no one did but that other dealer 100 miles away... apparently it didn't matter to Leesburg Toyota. Nazir in the sales department got with his boss Dave and with a simple email from Dave the sales manager after a long chain of emails with Nazir over several days that said "we'll make the deal, same truck.. same specs", I changed course. Took the afternoon off from work and thought I'll just go by and see if they put it on paper. Honestly, I didn't think they would.. Didn't think they would be able to get that truck either, especially since I made an appointment on that truck somewhere else. Literally on my drive there, I got an email from Nazir that said, "hope your having a wonderful day, this is a wow truck we just got in, looks great in red". Really? No way.. I pulled into the lot and yep, they got it.. beautiful truck, big smile. Now the hard part, right? Nazir brings the paperwork, same numbers! No tricks! Ok, next part, I have a trade in.. not just one but two!!.. Their General Sales Manager (forgive me, forgot his name.. too excited), came to chat and I thought this is where this deal falls apart.. Nope, they matched (the place that buys your car, even if you don't buy their's) trade in prices.. Piece of cake.. They disappointed my disappointment! So the deal is done on paper but I still need to get the legal stuff done. Mike the finance guy beat the credit union terms, so I took the maintenance option. Who can argue with free (not really free, pre-paid) maintenance? Anyway, one little hiccup at the end (don't worry Nazir, you still get all 10's) with a tag bolt and I drove away in the truck I wanted, the way I wanted and at the numbers I wanted. What more could I ask for? What more could anyone ask for? My research was almost entirely online so my experience up to arriving at Leesburg Toyota was electronic. I can say this, it's easy to get caught up in the paranoia of whether you are getting a good deal or not. The anonymous Internet is great, but can't replace the emotional aspects of actually talking to someone face to face and of course... seeing is believing. I really didn't think I would be typing my review of this experience today. I thought I'd still be trying to get a deal.. Thank you Nazir, Dave, Mike and (forgive me, I really wish I could remember his name... great guy) the General Sales Manager at Leesburg Toyota. Ok, this is my first Toyota.. ever and I just bought it so I'll save that review until I've owned it for a little longer. By the way, the picture of the dealership above is completely wrong.. the must have rebuilt or remodeled? Looks completely new, at least the showroom does.

Bob & Judy

Jul 27, 2014

We recently purchased a 2014 Camry Hybrid XLE from Autonation in Leesburg. Sales representative, Richard Schulze, answered my questions, explained new features, but did not waste my time. He made purchasing a new car a pleasant experience. Autonation also provided a competitive price.

Happy Car Owner

Jul 24, 2014

Brittney Schmidt, one of the Sales Representatives, made it a really easy decision to buy my RAV4 at AutoNation! She presented the cars available and the rest is history. The moment I drove what would be MY CAR, I knew I was in love!

Jim, Sterling,Va.

Jul 24, 2014

We bought our 4th vehicle from AutoNation Leesburg, Brittany Schmidt did a fabulous job on meeting our needs. The whole staff worked with us to get to the price we wanted on our 2014 4runner. So far we are really enjoying the new vehicle and spreading the word on our experience. The new facility is top notch and looking forward to the completion of the service facility. Thanks again, Brittany, for your hard work!

Tobin Seven

Jul 24, 2014

I just bought my 4th Toyota from Toyota in Leesburg, VA. John Taylor was the Sales Rep and he did a great job! I highly recommend John Taylor. Sales Manager is Bob Thompson and he is also great. Why go anywhere else for your Toyota cars/trucks? I like to buy local and Leesburg Toyota (Auto Nation) is local. As a matter of fact, I do not even shop around with other Dealers as I know everything I want (great price and service) is a Leesburg Toyota. Tobin Seven Proud owner of 4th Toyota from this Dealership.

Jatinder

Jul 19, 2014

I have purchased used car from them and they have given me best deal and service.

satisfied customer

Jul 17, 2014

Excellent sales terr, they were professional and helpful in ensuring that i got the car i wanted.

Wiley & Delores

Jul 17, 2014

Recently purchased 2014 Avalon XLE Touring from AutoNation Toyota Leesburg after searching the entire DC Metro area. Our salesman was Satish Kalra. He was truly exceptional at getting us the best deal around. The entire staff from Bob Thompson, Sales Manager, to Satish Kalra, Salesman and Pete Talley, Financial Manager were outstanding. They were all committed to excellent customer service and satisfaction. I strongly recommend this team to anyone interested in buying a new Toyota.

Rob

Jul 15, 2014

One day I drove up and walked into the service department to get some keys programmed for my Avalon and the person there quickly told me I needed to walk to the Parts department in the other building. I didn't think this was correct, but complied. The person in the Parts department told me I would need to schedule an appointment with the Service department because my keys needed to be programmed...which is what I had originally thought. I made an appointment with the service department and was told that the whole process would take about an hour and a half and decided to wait. At the end of one and a half hours on the dot, the person from the service department gave me my original keys back and told me that their key cutting machine was broken and asked if I would like them to call me when it was fixed. I am not sure why it took so long to figure out that the machine was broken, or why they didn't send someone to the local locksmith to cut the keys for me . I was dissapointed with the level of customer service and lack of respect for my time and will try another local dealer which is frustrating because this place is convenient for me and I currently own three toyotas. that I like to be serviced at the dealer for major repairs.

Setha

Jul 12, 2014

One of the worst dealers I have ever experienced. The finance department especially worst. You have to bargain a lot because they overcharge you for everything. Once the sale is done, no one ever bothers to respond to your queries/concerns. If you do end up buying there, please avoid Donna Mosely. She is totally incompetent, does not process enough knowledge to help you and is totally rude with you. I think the manager needs to have a careful screening process of his employees esp being in sales.

Sam & Cindy

Jul 10, 2014

We have a Scion XA which is has proven to be an incredibly reliable car. We were thinking about either the Scion XD or a Corolla. Nathan Burgette at AutoNation was helpful in giving us the details of both cars. Nate let us test drive both cars. After reviewing the benefits of both vehicles we chose the Corolla and absolutely love it. It's sporty and economical gas wise. Great experience, would so recommend this place and when our daughter needs a car, we will go there. The financing department also provided help in understanding the choices available for warrenties, very helpful.

Aaron

Jul 3, 2014

I specifically bought my new 2014 Camry Hybrid from the automation team because of their excellent customer care. I had options at Ourisman and Koons but declined to purchase at either of these locations because of the following: - Nate who took time to educate me on the vehicle and find the right car for my need - Patrice who was helpful in my day of purchase and thorough review of all I needed to know - Pete who assisted with great financing and ease of tag/title acquisition - John who ensured I got the best price possible but personally took time in the end to see me off I expect to buy again here when the time comes. I'm loving my new car and I appreciate your total team effort to make my experience one that exceeded expectations. Nicely done.

Debbie

Jun 29, 2014

I did a lot of research online when I decided to trade cars. AutoNation was offering a great deal on a used 2010 Honda Civic, which seemed to be in mint condition. My salesman was Nathan Burgette, and he went out of his way to make sure I was satisfied. I was trading in a much older car and was not pleased with the value it was first given. However, Sales Manager Willie Torres worked with me to make the deal acceptable. Both Nate and Mike Nguyen, the Financial Services Manager, stayed long after the usual Sunday closing time in order to complete the paperwork so that I wouldn't have to make a 40-mile return trip. I am very satisfied with the car I got and the service I received and would certainly recommend this dealership.

Yurgo

Jun 29, 2014

I bought a car from Richard here & I am very happy with it. Very nice dealership.

BretWilson

Jun 19, 2014

I recently purchased a new vehicle from AutoNation Toyota (in Leesburg). After many weeks of research, I was initially contacted by Mr. Patrice Zunon-Kipre. From the time of my initial contact (I should also mention that I was living overseas), to my inevitable purchase months later, Patrice handled every inquiry and request with professionalism and patience. I should also note that this same dealership gave me the lowest price, beating out 3 other competitors in the area. Patrice and the team were very helpful and (believe it or not) extremely honest and forthright about my (arguably) particular needs. But in the end, my needs were met by what is clearly the most professional group of men and women you'll find in any car dealership.If you're looking for a new Toyota in the D.C. area, save yourself some time and take my word for it: contact Patrice. You'll enjoy the same outstanding service that I did.

Tina B.

Jun 18, 2014

One of the most pleasant experiences I ever had buying a new car. My 2nd purchase from this dealer and salesman, Bryant Tate. I traveled 3 hours from home to this dealership. I found Mr. Tate to be very pleasant, well-informed and helpful in making this deal. I felt at home and comfortable at this business. Would certainly recommend this dealership and would recommend this salesman to anyone, whether buying or ust shopping.

Rita Callejas

Jun 9, 2014

Loving my new toyota sienna, I recommend very much and Mr Jorge Gonzalez was very very helpful he explained everything very good...................................

Stefanie Tito

May 23, 2014

The service here is outstanding. They go out of their way to make sure you are fully satisfied and properly taken care of. The finance department is like heaven to work with. No scamming or manipulation. I will definitely be going back here for all my services on my new Toyota Corolla LE Eco.

ARACELY

May 21, 2014

Jorge was my salesperson he was great, He was NOT pushy or like the typical sales guy he was like a long lost friend very friendly and knowledgeable. He made me feel comfortable and was patient like a truly salesperson should , When I decide to upgrade I will go directly to him he gave me the right price and the costumer service was AWESOME !!!

clopez71889

May 3, 2014

Went from NY to VA to finance my first vehicle and was the best experience. I don't want to call them God and Jesus Christ, but Bryan Tate and Steve Davis worked wonders so that I can have the vehicle I wanted at the price and finance rate that I felt comfortable with. I also got an awesome car. Thank you Mr.Tate and Mr.Davis. It felt great to be treated special

rojasrosas

Apr 28, 2014

We went looking for prices after going to another Toyota dealer. We had left the prior dealer because it was very disorganized and didn't get good service. With jus walking into Autonation Mr. Gonzalez received us with a very friendly attitude. He took the time to listen to us and even considered the trade in price we were looking to get from our old car and basically got the Manager to give us a reasonable price. The sales went smoothly; he treated us as he had personally known us for years or as we were family! Mr. Gonzalez was very service oriented, courteous, and, most importantly, took the time to really listen to us. He remained with us all the time during the sales process until we drove away with our new vehicle, although it meant for him leaving the dealership later on a Sunday! Thank you Jorge, you definitely have new clients!

JoeVitale

Feb 20, 2014

Excellent, in all regards. I am a return customer and specifically asked for Jorge. He is an excellent person and very helpful. Customer service is primary in all his actions. He displays and excellent attitude and is always ready to assist. I consider him truthful and fair in all my dealings with him. I see him as a friend, as opposed to a car dealer salesperson out to make a sale and shall always ask for him in the future.My dealings with Son and Donna were equally professional and friendly, as with Jorge. I cannot say enough for my experience with all of them. I shall return and refer all my friends to them for their auto purchasing needs.As for the price, I feel it was fair. I really didn't haggle because I felt that as a return customer, they would treat me fairly and give me the best deal possible. If TOYOTA would reduce their overall pricing levels, I would have given a 5, but in all honesty, it's a great product, so who am I to complain. The price has nothing to do with Jorge, Son and Donna. I believe they did the best they could while staying within corporate guidelines and profit margins.

B. GIger

Feb 14, 2014

Went to the dealership as they had the best selection. I was looking for a 2014 Highlander and they had the color I was looking for. They were easy to deal with and knowledgable on the model. Buying process was simple with no games. Great experience!

Eleanor

Feb 11, 2014

I bought a 2014 4Runner last week and it was a very no pressure procedure. My salesman Jorge Gonzalez was very helpful and knowledgeable of his product. The pricing was fair and the lease vs buy option was explained very well. I am very impressed with the 4Runner - both in fit and finish and comfort of ride. I would recommend AutoNation to friends.

CONSTANTINE CHIENKU

Jan 29, 2014

excellent cars with excellent service good salesman, was very informative and knowlegeabe went thru various aspects of the car, parts and functioning made us feel at home the finance lady was also wonderful and friendly I will most highly recommend anyone to try this wonderful product

WD

Jan 28, 2014

Perfect in every way. Our Sales Associate was Bryant Tate and he was very professional and helpful so the whole process was smooth. Since I did not see what I wanted on their web page, we went to the dealership to meet Bryant and see what was available....and left with the perfect car/SUV...had everything that we were looking for in a RAV4 at a very good competitive price, and it was in excellent condition...like new..fully serviced ..it was a RAV4 Limited 2010 with fully loaded features that made it seem like it was a new 2013/2014 model. Just love this SUV. The financing options, interest rates, and buying experience with Bryant Tate as the sales associate was superb. Highly recommend this sales associate and dealership. No pressure, great quality and prices. We also lucked out that the perfect RAV just happened to be at the dealership at the time, as they sell quickly. We had been to different dealerships prior to this one...and found that this one was very competitively priced and had very good customer care service from our sales associate and the RAV4 that we wanted.

HappyToyotaOwner

Jan 21, 2014

John Taylor did an incredible job! Gladly recommend him to anyone buying a car from Leesburg Toyota.

JaidenKyan

Jan 13, 2014

The time I spent at Autonation Toytoa Scion Leesburg was nothing less than pleasant. The staff took excellent care of my family. The managers made sure that we were well informed and taken care of. Since they were extremely busy that day, we had to wait over an hour for F&I. During the wait they bought lunch for us; which made our waiting hardly noticeable. Our kids ate pizza while watching TV, no fuzz whatsoever. I was amazed with the patience coming from my little muchkins. They really operate with their goal of making customers happy with their purchase and family oriented services. If you live in the tri-state area, then make the drive out here. These folks will definitely take care of you and your family. So, if you are in the market to buy or lease a new or pre-owned vehicle, then go visit any of the Sales Managers Dave, Kevin, or Paul for great deals and outstanding customer service. Overall, it was one of the most pleasant experiences I have had in a very long time. I guess I am most impressed with my children being entertained for so long without a fuss. Most definitely a very family oriented dealership. I would recommend to all my family, friends, and everyone out there.

OmyGodess

Jan 12, 2014

I love my 2013 Toyota Highlander! Thank you Nazir and Paul for the quick and smooth purchase process. I submitted an inquiry via the Internet and was contacted by Autonation Leesburg immediately. From the time I submitted the lead to the time I left the store with my brand new SUV, it was exactly 1 hour and 17 minutes. Time is money and these guys have saved me plenty of money by having everything ready for me soon as I approached the dealership. I left work during my lunch time and was able to go back to work right after with my brand new Highlander. I've been driving it everyday, and compare to my husband's Honda Pilot, my Highlander is so much more fuel efficient. We are thinking about selling our Pilot and purchase another Highlander. Kudos for the Highlander and Autonation for an awesome experience.

G Dennis

Jan 11, 2014

We were shopping online for a late model used car. We saw a 2006 Honda CR-V with low mileage was at the Leesburg Autonation facility. Through a link on their website, I sent an email on a Sunday afternoon requesting information and in less than 5 minutes I received a call from Brittany, one the sales representatives. I made an appointment with Brittany for the next day so I could see the Honda. She had the Honda ready to go for a test drive. The Honda was flawless inside and out, almost like it was brand new. I was able to do the paperwork that afternoon and purchase the Honda the same day. The purchase process was pretty painless and Brittany made sure that I had a chance to read some of the financial documents while I waited for the used car loan to be processed. I haven't bought a new or used car in almost 4 years, so I was very happy with my car shopping experience at the Leesburg Autonation facility.

Aaron romesmo

Jan 8, 2014

This is our 3rd car from Leesburg Toyota. Laura was great in assisting us. I plan on buying my next car from here. Aaron Romesmo

iluvmyhonda

Jan 6, 2014

I have never had a positive used car experience in 10 years. The purchase was quick and smooth. John Taylor was very informative and honest. The sales manager Paul Son was involved from the start to end and was extremely courteous and helpful. Although it was our first time here, we felt as if we've been coming here all our life with the VIP treatment received. They helped us narrow down to the car that best fit our needs before even stepping foot into the dealership. By the time we got there, everything was done and ready waiting for us just to test drive, menu, and then finance process. They made car buying easy with the menu where everything was laid out upfront no hidden charges. We will be recommending friends and family.

AngelaPotomacFallVA

Jan 4, 2014

This was a great car purchasing experience. Dick found out exactly what I wanted/needed in a car, showed me what was available, and let the vehicle do the selling. No high pressure sales, just excellent customer service making sure I knew about all of the interesting features and benefits to the vehicle I was considering. I am a repeat customer too -- I purchased my original Toyota in 2002 from Leesburg Toyota. Highly recommend.

RussP9601

Dec 26, 2013

Nate has helped us with the purchase on two new Toyota in the last year. He is a professional and his management works with him to deliver the cars at a competitive price with excellent customer service. Keep up the good work.

dtan9176

Dec 23, 2013

I had a great experience buying my 2014 Toyota Sienna. Jorge Gonzales worked with me through the whole process. His friendliness and no-pressure approach made all the difference. I would buy again from Toyota Leesburg. Thanks again Jorge!

Toyotalovers

Nov 28, 2013

Buying our brand new 4runner was a breeze! Our salesperson was very knowledgable and got us the best deal possible. We will return in the future for any new vehicles we want to purchase!

John

Oct 26, 2013

I had a very good experience working with Jason Polhill on the purchase of a used Subaru Legacy. The price that was quoted was fair and the dealership worked with me to upgrade some of the vehicle's standard equipment. I'd recommend this dealer to anyone who is considering a used car that they might have in their inventory.

cindy c

Oct 25, 2013

no hassle, smooth and easy. great selection of used cars, they even filled it up with gas

Colleen

Oct 25, 2013

I had a great experience buying my second Highlander from Leesburg Autonation. My sales rep, Bryant Tate, really made the experience. I told him exactly what options I needed and that I did not have a lot of time to come in and spend time at the dealership. Everything was so efficient, quick and easy. He had the car ready and Finace was ready with the paperwork. I would highly recommend the dealership and Bryant Tate.

VR

Oct 15, 2013

Bought a 2014 Siena XLE 8 Pass van and had great experience working with Jorge Gonzales. Amazing salesman and would recommend to everyone. Took care of everything we needed and gave us a good price. Even Dave helped us getting through the deal and really pleasant experience. Cheers.

NEC

Oct 9, 2013

Spent 2 months researching family vehicles, finally decided Toyota Highlander was right for the family. Looked up several (7) dealers in the area and reached out asking for quotes. Visited 2 dealers closer to our home, in part due to the fact they stated they would beat any other dealers quote. Went to them, walked out without buying because they tried to increase from their initial quote. During this time, Richard was regular - but not annoying - with his follow up on our status. When I asked Richard for a detailed quote, it was provided without delay. And, when we arrived at the dealership, there was not any attempt to increase from the price we'd agreed upon. The car was detailed, gassed, and the whole process was very smooth. We would recommend Richard & AutoNation without hesitation.

Be base

Oct 8, 2013

Spent 2 months researching family vehicles, finally decided Toyota Highlander was right for the family. Looked up several (7) dealers in the area and reached out asking for quotes. Visited 2 dealers closer to our home, in part due to the fact they stated they would beat any other dealers quote. Went to them, walked out without buying because they tried to increase from their initial quote. During this time, Richard was regular - but not annoying - with his follow up on our status. When I asked Richard for a detailed quote, it was provided without delay. And, when we arrived at the dealership, there was not any attempt to increase from the price we'd agreed upon. The car was detailed, gassed, and the whole process was very smooth. We would recommend Richard & AutoNation without hesitation.

Akl01

Sep 30, 2013

I want to recommend this dealership because Patrice, the managers and service department went beyond my family expectation from the day he greeted me to the delivery of my car. I used thd service department from my other car I trade . Patrice is a true professional with no pressure, very focus and excellent listener to meet customer needs. My kids love him. He is a great asset for AutoNation and Toyota. If it wasn't for him I will go back to another dealer. I enjoy driving from MD to come to service my car at Leesburg

smillerbey

Sep 30, 2013

I was pleasantly surprised by Patrice's level of professionalism and enthusiasm in helping me find the right car to fit my needs and my budget.

ofaig

Sep 29, 2013

My friends referred me to go to Leesburg Toyota, and ask for Jorge, indeed I had a great experience buying my used car at that dealer also Jorge had the patience and time to describe each car asking (3 cars I think so it was a lot), he is a good seller with experience, and very friendly, which few sellers have, besides giving me a good price, I will recommend to my friends. Thanks Jorge to all.

stephanegadji

Sep 29, 2013

If you ever need a car go to Toyota Leesburg and ask for Mr Zunon. He is patient and kind. I am very difficult when it comes to car and Mr Zunon was very patient. Best experience ever.

jaggi22

Sep 28, 2013

Jorge Gonzalez is great sales man. He gave very good deal on 2013 toyoya rav4. I will recommend to my families and also to my friends to buy car from jorge Gonzalez...

Kathlc

Sep 28, 2013

Jorge was very easy to work with! He seemed very knowledgable, and willing to make sure I got what I needed. It was a great experience!

wsklavon

Sep 28, 2013

Great service, great price! Jorge is amazing, patient and helpful. The dealership was clean, welcoming. We have leased 3 cars here, and will come back again (as long as Jorge is here).

Camry girl

Sep 20, 2013

I recently purchased a new Toyota Camry 2013. My previous car was Toyota Camry 2007, and it served me very well without any major issues. The experience of buying my very first new car in 2007 was very exciting and pleasant experience because the salesman was very professional. Wanting to stay with the same dealership, I went to look at Camry 2013 there. But being the very last day of the month, I was being pushed very very hard to make a purchase, it made this journey very difficult and unpleasant. After that experience with this dealership, I decided that they would no longer get my business. I searched online for other dealerships that had a car that I desired. The search led me to AutoNation. The AutoNation dealer gave me their best internet price for a new car and was able to seal the deal with a right offer on my trade. My salesperson, Bryant, was very professional, courteous, and personable. He treated me respectfully, showed all the new features making sure I was comfortable with the options. The buying process went very smooth without extra overboard sales-pushing techniques. I had to go an extra mile "literally", but I really feel like I enjoying my vehicle now because I got what I was looking for and an enjoyable experience. Thank you AutoNation! PS: Pat, thank you also for your service, and fasting for one day will never hurt you. :)

EB

Sep 19, 2013

After negotiating with other dealers and looking at the options in the area, Leesburg was great to deal with, no games, in, out and driving away in a new Prius. Thanks to Brittany Schmidt, so easy to work with!!

Sandy

Sep 15, 2013

I purchased a 2013 4Runner Limited to replace my 1998 4Runner Limited. It was very hard for me to give up my super dependable 2013... after all I've only had to have two repairs, other than the usual maintenance over a 15 year period. Nate Burgette at AutoNation made my purchasing experience painless. AutoNation did not try to put the pressure on me, even when I had a specific exterior and interior color request. They searched until they were able to find exactly what I wanted. They started out with a great price and worked with me to get the price that I was willing to pay. Since it had been many, many years since I had purchased a 4Runner... I was having problems with all the new technology, Nate and someone in the Service Department patiently worked with me. AutoNation has gone above and beyond to make sure that I am happy with my new 4Runner! Thanks... can't wait to refer you to all my friends.

Recent Car Buyer

Sep 11, 2013

I recently bought my new car from here, and I had a wonderful experience! This was my first time purchasing a new car from a dealership, and I was very impressed with how informative and patient my sales rep (Nathan) was. He was very personable and provided me with all the information I needed to make my decision, without being pushy or over the top. Nathan mentioned AutoNation's price match policy and was very respectful while I was shopping around to find the best price. Since my purchase, Nathan has followed up with me twice to see if I have any questions and to ensure that I am fully satisfied with my car. He really does take the time out to make sure you are comfortable throughout the entire process, and I definitely recommend seeing him if you are looking to buy a Toyota!!!

suv13

Aug 29, 2013

WORST CUSTOMER EXPERIENCE EVER! Was lured into the dealership with a promise to meet or beat any best offer. Dealt with JOE ROMEO who quoted me $2000 over what most other dealerships were selling for. He would not budge on the price and when I showed him an actual real quote from another dealer, he suddenly got agitated and thought I was trying to "con" him. He actually ripped up his offer paper and threw it at my face and stormed off. Check their website - there is no way to contact the general manager or anyone else there, which is very surprising compared to all other dealers in the area. Now I know why. I would avoid this place at all costs.

Greg123

Aug 27, 2013

I have gone to this dealer on multiple occasions for service on my 2 new Toyota's. I bought them from DARCARS in MD because they were not able to touch the price, however I live closer to this one. Every time that I have gone to this dealer my experience has left much to be desired. The availability is awful. Trying to make an appointment takes forever and they never have short term availability. Also every time that I have waited for a service like an oil change it has taken longer then expected by at least 45 minutes. I tried to take advantage of the 2 year free maintenance but gave up because for the time I would waste here I just go to Jiffy Lube and pay. This dealership has tried to rip me off at every turn. I worked for years as a mechanic and have a great understanding of service. Besides being very expensive they have tried to sell me services, parts, and tires that I did not need. When I have inquired about these unnecessary services I am meet with a very cocky attitude and no explanation. The way that this dealer does business makes me wonder how they remain open. I can't even imagine the damage they could do to someone who is unsuspecting or does not understand their car well. Hopefully this review will save you some time and money. I have had much better experiences at DARCARS in Frederick MD and Chantilly Toyota in VA.

pdiabla

Jul 19, 2013

This place is poor when it comes to the price of repairs. They draw you in with a low advertised price, then the overall rates are inflated about 1.5 times above the mean average for the Northern Virginia area; for example, pricing a timing belt replacement advertised for "starting at $295" at their dealership. If you're driving a Radio Flyer, maybe; the estimate for a 2001 Camry was $495. The service center employees are geared toward the upsell, always the upsell, so prepare yourself for the worst possible description of the condition that brought you in for service. On top of that, one of the service center reps always makes additional recommendations to replace parts even before a mechanic has cracked open the hood: "Well, when doing work like this, I would always recommend replacing the tensioner, the water pump, and all the other parts we need to remove just to get at the timing belt as a precaution, because you never know..." Really? Not even looking at the problem and you're already selling me additional overpriced parts and labor?The people are friendly enough, but your satisfaction is less of a concern than the upsell. With the prices as high as they are here, at least let me feel like you're generally interested in the actual transaction at hand, not necessarily the wallet in my pocket. Steer clear of this place, plenty of other mechanics and shops who don't charge this much and will likely give you just as good service.I'm done with this place.

ShaneLeier

Jul 15, 2013

Our family has purchased 3 vehicles from Jorge and it has been the best experience we have ever had buying cars. Jorge makes the buying process easy and he is very upfront about the process as well. When it's time to buy a new car I actually look forward to talking with Jorge about it, instead of dreading it. Jorge has a customer for life!

Purcellville Kid

Jul 7, 2013

Our sales rep was very professional, answering our questions without any pressure. He worked with us to get a fair deal as well as a fair price for our trade-in.

modem123pk

Jul 6, 2013

We bought out Toyota Sienna 2013 Van from this dealership. Our finance manager was Elizabeth Arnold. Apart from car, she managed to sell us extra stuff like toyota extra care, extended maintenance for car and tires etc. She convinced us that Toyota offers 60 days cancellation policy without any charges so It doesn't hurt to buy it now and later on we can cancel it, if we don't want to keep it.After 2 days, I contacted Elizabeth and requested the cancellation of extra care and extended maintenance plan etc. She sent me few forms which I signed and returned the same day.It has been more then 3 months, and we have received any refund on our toyota finance account. We (I and my wife) have been calling her from past 3 months, and haven't heard back. We left numerous voicemails and nobody called back. In fact, I emailed her many times as well and she didn't bother to reply. As a last resort, my wife called dealership again and requested to talk to any other finance manager so we can get this resolved. No one from financing/sales ever picks up the phone. We left numerous voice mails to other people as well but no body called back. Yesterday, I called the dealership again, and I explained the whole situation to operator who redirects the call. She said, Elizabeth is in the office and should take my call but that didn't happen. I called again and told her that I need to speak with General Manager which she wasn't able to locate for me. Later on, she transfered me to the person who showed us the vehicle and asked me to talk to him. I explained the whole situation and he said that's not his job to resolve this. I should talk to Elizabeth or her boss. He can't do anything in that matter.So the overall experience is: this dealership just wants to sell the car and once you become a customer they really don't care about anything. How busy can they be that they can't reply to one email or reply to voicemails inorder to resolve a existing customer's issue. This is very disappointing and they should honor the refund policy that was promised to us.I will never recommend this dealership to anyone. It's better to pay few hundred dollars extra to someone else who can honor their policies and commitments.

Toyota Highlander fan

Jun 11, 2013

Jamal positive, engaging, helpful and down to earth Process lengthly, a little awkward Car-excellent. Came to dealership because service has always been excellent and convenient Pricing process very good via dealership and USAA

Bob

Jun 4, 2013

Brittany made this new car purchase so easy! I did my price comparison, visited two other dealers looking for my new Avalon and left both when they started their manipulation of numbers, and insulting my intelligence. Went to Autonation Leesburg, made a fair offer and it was accepted within 10 minutes. They found my car and I took it home that night. But it was Brittany's sincere, trusting approach that sealed the deal.

Mark

May 28, 2013

We recently bought a new Sienna from AutoNation, with Rich Schulze as our sales rep and Pat Stroup as our financing officer. Rich was great! He knew the cars, gave honest advice in comparing the vehicles and never pressured us. I felt like I was there with a friend looking at cars and not a sales rep. When we finally picked out the model and color, Pat sat down with us and walked us through different financing options, and again did so in such a helpful, and patient manner that we knew he was most concerned in finding the best options for us. Pat was great even when I made mistakes and mis-communicated with my own bank! If you live anywhere in DC, and want to buy a new/used car, then drive out to Leesburg. The service alone makes AutoNation Leesburg the best. Oh yeah, of the 4 dealerships we compared, AutoNation Leesburg also had the best price. Go see Rich and Pat, I've already told two friends who are moving to DC they only need to go out to AutoNation Leesburg. The dealership is in the middle of a facilities upgrade, so its a bit cramped and confusing to find, but definitely still worth it. Once they've opened their new lot, then I"m sure the facilities will be better.

Kccool

May 18, 2013

Excellent buying process and service. Yes, I got excellent buying process and service.

Mike W

May 10, 2013

Had the pleasure of working with Richard Schulze from the sales team. Very knowledgeable and personable guy that made the end to end buying process a breeze. The management team was attentive. For financing, we worked with Dan, another easy going employee who made the process extremely simple. Great team overall. I would buy my next car from this dealer.

robinator

May 3, 2013

Excellent buying experience. Not a pushy salesman but there to assist me in my buying experience!!! Highly recommend! Thank you for making my experience painless.

Unpleasant

Apr 26, 2013

I HATE bringing my car here for service. Waiting room is in the showroom. Music is too loud and doesn't mix well with the tv on. I was the only one in the waiting room when an employee came up and changed the channel to a sports channel and walked away. Waiting room and showroom became crowded...overhearing people's cell phone conversations and upset customers....really not a pleasant experience at all. I wish there was another Toyota dealer in town for service.

yris

Apr 16, 2013

I loved my car. The sales man were great. The proces was a bit tooooo long but at the end wefinally left the place in our new car

LB

Apr 12, 2013

I needed a new car and got an online quote before going to the dealership. Chris called me beforehand to get more information about exactly what I was looking for. He was great and there was no pressure to buy. I got just what I was looking for - a Camry hybrid - at a really good price. I will definitely be recommending them to others.

zlasir9

Apr 8, 2013

No hidden charges and surprise at the finance office.They did everything as they promised over the phone.Great dealer asset to Toyota.ThanksDan

khildebr

Apr 6, 2013

We recently purchased a Toyota Highlander Hybrid from Leesburg Toyota after having visited over 5 other Toyota dealers in the area. Leesburg Toyota not only gave us the best price, but most of all our sales man Mr. Nathan Burgette was by far the most professional and customer service oriented of all sales people we dealt with during car search. He was intelligent, thorough in answer all of our questions and provided information and feedback in a timely manner. He made the process hassle free and made this a transaction of mutual respect. I highly recommend working with Nathan if you are looking for a Toyota.

carlitataz

Mar 31, 2013

After looking for a Tacoma every where I got the best deal ever!!! Thanks to Jorge Gonzales good experience...I definitely will recommend this dealer to everyone...

StevenSwartzendruber

Mar 30, 2013

Just bought a Prius. Jamol Cooper shows right away that he's thinking about the long term interests of his customers. He took great care of me and helped me find a very nice deal. Very, very satisfied with Jamol's work. Thanks Jamol!

Mary F.

Mar 28, 2013

I just love Leesburg Toyota. Jamol Cooper goes out of his way to do whatever he can to get you a car. I just purchased my second vehicle and wouldn't shop anywhere else. Thanks Jamol and Dan!

smylydspatchr

Mar 28, 2013

I just purchased a 2013 Toyota Corolla, my second purchase with Jamol from Leesburg and I wouldn't go anywhere else. Everyone is so friendly and understanding. They gave me a fantastic trade in price for my 2008 Yaris which was my first new car ever! I find it amazing that you don't see someone for 4 years and they still know who you are when you walk through the door. Jamol, you rock! Thanks Leesburg Toyota, Jamol and Dan for making me feel like I was your only customer!

Nicole T.

Mar 27, 2013

Awesome customer service, from start to finish! Sales rep Jorge G. was very helpful and informative from the very first phone call to the time I walked out the door, with keys in hand. Seeing this was my first car buying experience, he made me feel at ease with the whole process moving smoothly. Finance manager Dan, was also great. He was very honest and open with me and explained my finance options so I understood them. Leesburg Toyota was an overall great experience, wouldn't mind doing business with them again!

Luis Monsalve

Mar 24, 2013

Great customer service, All of my family buy their cars from Jorge Gonsalez at toyota of leesburg, i myself have bought 4 cars from Jorge he is a great seller and answers all questions or concerns you might have. Thank you for all of your help Jorge. We will continue to refer all of our friends to you.

wayneswitzer

Mar 24, 2013

Brittany was very FAST. She responded within one hour - ALWAYS. And she was very thorough and patient through a three week process. She listened and responded specifically to my requests. Best - she did not play games and followed through immediately with price, then with out- the - door price when I needed to bring a check down from my bank. No games at all. Did not need to negotiate further since her price beat the heck out of the competition and was better than I was lead to expect from my Consumer Reports buying service. Finally, she helped me by using her own product knowledge, and got me an LE level of trim because it had the cruise control standard and was in fact cheaper than seeking a base trim level and adding cruise. She was very patient as I explored a whole bunch of random options - ultimately I ended up back where I started, with the Corolla. The day I decided to buy, I requested her best effort to get me in the car fast. I got it. Six hours after I sent that message (I was not at the dealer) I drove away in my new Corolla. I was at the dealer two hours, which I had hoped would be faster, but it was to my benefit because we made another change and I got much better financing than I had walked in with.

Kathy B

Mar 15, 2013

We recently leased a new Camry XLE from Leesburg Toyota and our rep, Richard Schulze. From test drive to financing and delivery of the vehicle, Richard handled the entire process with great professionalism, attention to detail, and absolutely no pressure. We love our car and highly recommend Richard and Leesburg Toyota.

Guy2leesburg

Mar 15, 2013

I just bought a used Toyota Venza this week from Toyota of Leesburg (from Richard Schulz in sales.) He did a great job of making sure all our questions were answered. We took the used car and drove it home. It worked fine during the test drive. But when I got it home, it started making an electrical shorting noise. We brought it back to the dealer and they replaced wiring along with the "offending" overhead DVD player. They even put in a better DVD player! I have been taking my cars to Toyota Leesburg for service for years and years (thanks Diane and Tom!). This is the first time I bought a car from them though. I could not be more pleased with the level of service and concientousness they exhibited. I would DEFINITELY recommend this team to anyone looking to buy a used car and/or get their car serviced. Thanks Toyota of Leesburg!!Guy WilliamsLeesburg, VA

Lgmq0481

Mar 15, 2013

My whole FAMILY has bought cars from Jorge Gonzales he provided us with a great customer service and answered us any questions or concerned. We will continue to refer friends and FAMILY members to him. Keep doing a great Job Toyota Jorge is a great asset for your company. This was the 11th car we purchased from Jorge.

Mustafa Zaman

Mar 7, 2013

Had a great experience with Bryant Tate and Mr. Bob buying my New Car. They helped me to understand everything and was ready and willing to answer any question I had. Everyone at Leesburg Toyota was so nice and welcoming. Thanks a lot to you all, I love my car. I would definitely recommend to buyer who would like to buy car, Leesburg Toyota is the good place.

Rav4 fan

Mar 6, 2013

I haven't had this good of buying a new car experience in a long time. This has been an easy feel good not pressured experience. I would recommand Jamul Cooper to be saleman of the Year right along with Dan the Finance Man they make a great team.

NewPriusVOwner

Mar 1, 2013

I bought a Prius V from Leesburg Toyota last weekend. I visited the weekend before and took a test drive with Patrice. He was good natured and friendly and put me at ease. There was no sales pitch whatsoever. I met a manager after the drive and still no sales pitch. I like that. I went back last weekend with my family and took another test drive with Patrice. Based on the two test drives I'm left with the impression that Toyota's (or at least Patrice's) sales tactic is to simply answer the customer's questions. That's my style. My wife and I consulted and decided to buy the car. The negotiation process was professional and business-like. A bit of a wait to finish the paperwork, but it was after hours on a Sunday and the place was still full of people, so I can't fault that. The person that took care of our paperwork was upbeat and pleasant. Overall, a striaghtforward and positive experience.

eBayQueen1

Feb 28, 2013

This was by far the BEST experience I have ever had buying a new car!! No long waits, no game playing. I worked out a deal on-line with Charlene, drove a few cars. She was SO patient and helpful. We went to buy an SUV and ended up with an Avalon. I LOVE IT!! Charlene knew all the details of the car and is still available to answer questions whenever I want. Also on the trade-in, it was awesome, only took minutes to get a great deal. We're thinking about that SUV now!!EXCELLENT EXPERIENCE also Kudos to Elizabeth in Finance. She was awesome too!!Everyone was friendly, no tension you feel at some Dealerships.I wouldn't buy anywhere else!!

John A

Feb 26, 2013

Right from the moment I walked into the office, the folks were friendly and helpful. Though I have already decided on the car to purchase, the process sometimes can be difficult. But not at Leesburge Toyota. From the sales guy to the manager; they all made the process easier and manageable. After I came home, they contact me to ensure that the car is doing fine and should feel free to contact them anytime there is an issue. I will like to thank each and everyone one of you and will definitely come back in the future for more cars! John

S.B with the Versa

Feb 26, 2013

Had a great experience with Jamol Copper buying my first car. He was great helped me to understand everything and was ready and willing to answer any question I had. Everyone at Leesburg Toyota was so nice and welcoming. Thanks a lot to you all, I am loving the car. I would definitely recommend.

Amy Vickrey

Feb 23, 2013

I bought my Tacoma just over two weeks ago and Jamol Cooper was my salesman. I called ahead to let him know I was coming since I am a repeat customer due to his professionalism. I arrived at the dealership and he had everything prepared beforehand. They valued my trade and Jamol and I worked the numbers. There were no high pressure sales tactics from him or any of that nonsense. The only thing left was to pick the color. They ordered the truck I wanted and had it ready the next day. The paperwork took about an hour! I love my new Taco and I frequently refer friends to Jamol at Leesburg Toyota! I plan to have my truck for a long long time but when my husband is ready for a new vehicle we will definitely be going to see Jamol.

Roger K.

Feb 23, 2013

I just bought a new Tocoma with Charlene Boyce's assistance as my sales rep. Charlene was very helpful and patient throughout the process. She was very well informed about all of the features of all the vehicles I considered. Dan in finance was also a pleasure to work with in setting up a lease.

acstevens

Feb 18, 2013

Nate B is very knowledgeable and helpful. He made for a good buying experience. If you plan to buy a new or used car, contact Nate B. He works hard for you.

kelly13

Feb 17, 2013

My husband had a good experience purchasing a Toyota Prius from Jamol Cooper at Leesburg Toyota last year, and continues to receive excellent service from the dealership, so when I considered purchasing a Prius for myself,I immediately contacted Jamol. His professionalism makes car buying a pleasure.

kfm667

Feb 16, 2013

Jorge Gonzalez was recommend to me by a friend (who also had Jorge recommend to him by another friend). I am glad they did recommend him, because Jorge was incredible! As most of us know, car salesmen (and women) get a bad reputation. I have dealt with a few in my limited car buying/leasing experiences and believed this stereotype to unfortunately be true, even though we all know stereotyping is bad. But Jorge went out of his way to ensure I got a great deal. Jorge was extremely friendly when I came in, was very knowledgeable, being able to answer all my questions and address all of my concerns, and genuinely cared more about his customers than any sales person I have ever worked with. I walked out of there with a new car and the feeling that I got a great deal. I will highly recommend to all of my friends to go see Jorge when they want to get a car and when it comes time for me to get another new car, I plan on returning to him. Thank you Jorge!

Cindycabrey

Feb 11, 2013

I purchased a car for my daughter from Jorge Gonzalez at Leesburg Toyota/Scion in 2010. Jorge could not possibly have been any more knowledgeable, nicer or more professional! I told him what type of car I was interested in buying, and I ended up loving and buying the very first car he showed me. The whole buying experience was perfect from start to finish, and I'd never hesitate to buy from Jorge in the future. I have, in fact, recommended him to friends quite a few times. You are lucky to have such an incredible employee there at your dealership. Jorge really is an amazing sales consultant and all-around great guy, and it was my true pleasure to work with him!

ginanelson

Feb 11, 2013

I have bought 4 cars from this dealership. My last three from Jorge. (He didn't work there when I bought my first car.) Jorge is one of the most honest, hard-working people I know. Each visit he made sure that I was informed and completely satisified with my purchase. He's also very good about keeping in touch throughout the year. My husband and I always welcome his call and will continue to do business with Leesburg Toyota because of Jorge.

nelson20176

Feb 11, 2013

We have bought 3 or 4 cars from Jorge and we love him. When we call Jorge asking him if he has a model of a car that we want, he works really hard to find find exactly what we want. We feel like we always get a good deal from Jorge and he looks out for our best interest. If we see Jorge around town, he always says hi and asks about the family.

PaulCadwell

Feb 11, 2013

Jorge takes the time to reach out to me on a regular basis. He wished me a happy 2yr anniversary today! I will buy and refer others to your dealership because of Jorge. 13yrs ago I tried to buy a tundra from Leesburg and did not like the service I got, so I drove to Tysons Corner and bought the truck. two years ago I gave Leesburg a chance to keep the business local and Jorge delivered! It is people like him that make you want to keep the business here in Leesburg! Promote this guy before you lose him!Paul Cadwell703-621-0027

bquigley13

Feb 7, 2013

This is actually my second experience with Leesburg Toyota in about a year. My fiance bought a Highlander here and Nate was awesome about talking with her about everything rather than me. That went a long way for me. I was in last Saturday because Nate told me they had a Tundra Crewmax Rock Warrior Edition in black which was exactly what I wanted. Getting everything sorted out with price and whatnot was pretty easy. I was also able to get a few of the extras that I wanted and was right where I wanted to be price wise. This was my first time leasing a vehicle, but Elizabeth in the Finance Department explained everything perfectly. I would highly recommend Nate if you were going to buy any vehicle there. I would definitely go back to him for my next vehicle.

normanpfs

Feb 6, 2013

So as soon as I walked in I wasn't sure if I going to enjoy having to buy a car, because this would be my first, but Jorge was very helpful explain everything that I needed to know about the car as well as explain what all the papers I needed to sign would mean. After all of the that my dad stopped the paper work because he wanted to switch the truck I got to another one, so instead of saying ok wait until tomorrow or any other different excuse, he got on the phone and stopped all the paper work so that we could sign for the new one. Overall I loved going in there and whenever I'll need a new car I'm going to go directly to him.

Bart Clifford

Jan 29, 2013

Didn't buy a car here, but had one serviced. Disastrous! Car was misdiagnosed as needing a new battery, despite the fact it started up fine. After spending $350 for new battery, the car immediately died on my while driving on route 7! Barely was able to make it back to the dealership -- had to illegally cross median and coast to bottom of hill where Cardinal Park drive is. Ya'd think they'd test the car before handing it back to me in a condition it wasn't safe to drive :-(The actual problem was a bad throttle body -- which they wanted $1400 to fix. Fuggedaboutit --I wasn't about to trust these clowns again, so took it to an independent shop where they fixed it for $1100, including the $900 part from Toyota. Why anyone would take their car to this dealership to be repaired, apart from warranty work, escapes me. Oh, and by the way, the dealership is so poorly managed they have the wrong phone # on their own website!! Yes, try to google their phone number -- you will get a disconnected number. The receptionist explained that it's been several years since that number was active -- can you believe it!! Updating their own website is apparently beyond this bozo outfit. Yikes!!

FJ driver

Jan 25, 2013

Recently bought a new FJ Cruiser with Patrick Stroup as our sales rep. He was wonderful to work with. Truly listened to our needs and wants and was gracious throughout the whole process. I never felt pushed or pressured. Truly a pleasure to work with, and very knowledgable on all of Toyota cars. Would definitely recommend this dealership and most especially working with Pat. BTW: this all began because I had a 4Runner brought into the service department and Tom over there is also amazing.

Wendy Cloud

Jan 25, 2013

I drove 45 miles to purchase a 2005 Nissan Altima. During the test drive, I and the salesman noticed a shake in the car while driving as well as while idling. The salesman assured me he'd have the mechanics take a look at it. We go inside and Bryant Tate proceeds to tell me that he was told the mechanics charge them $75 an hour to do any work. I had a 3 day buy back guarantee and thought I would take the chance and purchase the vehicle and have my mechanic check out the car. I drove back 45 miles and had my mechanic (reputable by far) and was charged $72 to be told there were engine problems with the car. This was the red flag I had when I test drove it, although they assured me it had been through all the 13333 point inspection. I took it back 2 days later and just wanted my money back. Bryant Tate insisted on knowing what was wrong with the car. They would not have their mechanic check out the vehicle due to cost and I wasn't willing to tell them what was wrong because I had to pay out of my pocket to find a problem with the engine. Bryant then brought over Kevin, manager, and he proceeded to bully me into telling him what was wrong and then he says "You just didn't like the car, there's nothing wrong with it". I told him I just wanted my money back and he storms off loudly saying "this is stupid why you can't just tell us what is wrong". Very unprofessional and rude. I had the option to bring back the car in 3 days and yet I was bullied and strong armed into telling them what was wrong with THEIR vehicle. I would never trust this dealership. They are rude and unprofessional.

M12

Jan 23, 2013

My experience buying my car at Leesburg Toyota was by far the best experience I've had at a car dealership. Everything was handle in a low key and respectful manner. I also highly recommend Nate Burgette, the sales rep with whom I dealt with. He was great. I wanted a Prius v with the five trim in a hard to find color that they did not have in the lot. Nate got it for me quickly and without fuss. Although I regret not doing more research on my trade in's value, i also believe I got a fair deal.. The entire staff I dealt with, from Nate to the sales manager to financing, was wonderful. . The woman handing finance and the various protection packages was exceptionally knowledgeable and friendly, even though I had my own financing lined up. If you are looking to buy a Toyota in the greater DC area, I recommend making the trip to Leesburg, and asking for Nate.

Darryl Tom

Jan 2, 2013

I bought a 2012 Scion IQ and was very pleased with the process of buying the car from Leesburg Toyota and Nathan Burgette. He answered my questions regarding the vehicle and gave me a fair price and discount for purchasing before the end of the year. I also bought a Prius from the same dealer and salesman. I'm extremely satisfied with all of the aspects of the sale.

Lion at Heart

Dec 9, 2012

To be straight to the point this dealer was under prepared. 1. They should have already ran my credit prior to me driving a hour and half and paying a total of $40 in tolls. That way I would know what I needed. Whether I needed money down or the deal couldn't be done 2. If you schedule a person for a appointment at a certain time, that's when the paperwork at least should of began even though you already swamped with other customers 3. I didn't get a good vibe from this place they move to slow almost as if they didn't want to sell the car to me. I had my credit union on the phone and Jason Polhil didn't even take the opportunity then to get the needed info from them 4. They cleaned the car up pulled it to the front where It was in clear site, the rear light's brightly light and the exhaust fuming, only for them to check my credit hours after being in the dealer to say no deal and took the keys from me and sent me out the dealer. 5. This had to be the longest drive home in the car I cleaned out and did not expect to be driving home in. I wouldn't recommend this dealer to a any looking for used cars on their lot they are very slow and very uninspiring. I will endorse Lindsay Chevrolet though, if you want a great experience used or new go there. Keith the finance manager is a number's genius and they make customer feel great even if they can't make a deal work

Vincent Jusino

Nov 27, 2012

I went to Leesburg Toyota to buy a Corolla, but I ended up buying Camry. I actually ended up paying lesss than what I had anticipated for the Corolla. I am extremely pleased.I spoke with Jorge Gonzalez, he was very helpful, and very professional. He even got my daughter a slice a pizza and a soda. But more than that, he is extremely honest. I had forgotten thirty dollars in ash-tray of my trade-in and Jorge called me the next day to let me know. When I arrived to pick it up he handed it to me in a sealed envelope. I am very pleased and I would definitely recommend Leesburg Toyota for the purchase of your next car.

rkuperberg

Nov 8, 2012

Charlene and Dan were a pleasure to deal with and they made the new car buying experience stress free and fun. There attention to detail and their knowledge of the business and the RAV4 in particular were very impressive. We could not have been happier with our choice.

David Terrell

Nov 1, 2012

I recently purchased a Toyota Tacoma from Leesburg Toyota, and Richard Schulze was the sale person who sold me my new truck. This was the second time that I purchased a Toyota vehicle from Leesburg Toyota and Richard. Both times Leesburg Toyota and Richard treated me with respect, and Richard Schulze explained to my wife and me about various items and options on the Tacoma truck. I also received a very good deal for my trade-in and for my new vehicle. I would recommend Mr. Schulze and Leesburg Toyota to all of my family and friends for their vehicle needs in the future.

Leesburg Jim

Oct 17, 2012

In late September, 2012, we purchased a 2008 Sequoia with approximately 43,000 miles. Examined and drove it once in the evening and came back the next day and negotiated the transaction. Price and trade in value were ultimately agreed with three performance conditions: a) repaint spoiler; b) repaint gouge and crack in paint on left door side; and c) provide a second remote key. Concluded deal, paid and drove away, scheduled to return for performance of conditions. We literally had only turned the corner onto Route 7 when we noticed there was a crack in the front window, coming through to the inside. Called about this 20 minutes later and were assured it would be dealt with. Car placed in driveway, and left on dealer advice that driving might enlarge the crack on the window. Two days later when had to move the car to get out another noticed a substantial amount of oil had leaked out on the concrete. Called dealer who dispatched a tow truck removing vehicle to dealership. Later called and told they had found an oil seal had failed and it was now fixed and there was only a quarter quart of oil that had been leaked so not to worry. Next business day, already scheduled for condition work, came and went and no call. Next day no call. Wednesday, dealer announced condition work done, but no key yet. Went over. Spoiler done perfectly, side door had not been touched, window looked like it had a small piece of brownish crazy glue stuck on the outside (we were told that was all the work dealer intended to do). Key had not been ordered. Next day came back for key, and found one was in stock already. it was programmed. A week later began having issues with the brakes. Obviously failing. Took to another local dealership. They found pads were almost gone and rotors were warped. Also brake line needed flush. They also found an oil change was 4,000 miles overdue. They also found that several bolts were missing and others left loose on the oil pan. During our initial visit and during the negotiations thereafter on this Sequoia much was made of the fact this was a "CERTIFIED" used Toyota vehicle. Obviously, like any dumb customer we had the erroneous impression that the car had been thoroughly checked out and was really good to go (for us that includes taking a cross country relocation within a few months). Boy, were we mistaken! It is evident the car was not right, the dealership didn't do ANY work on the car before putting it up for sale, and when the service department was forced to deal with the issues we presented they did a pretty slip shod job of servicing. We certainly admire the efficient cash cow this bustling large scale dealership is, but would never think of recommending it as a place to buy a used car or obtain service.

smmeta

Oct 12, 2012

I had a very positive experience at Leesburg Toyota. I worked with Nate Burgette who helped me get the exact car I wanted in the color I wanted for even less than the price I requested. Overall, the customer service was excellent. They are a busy dealership, though, so there was a significant wait on the day I happened to go. I'd recommend a weekday over a Saturday if it can fit your schedule. But they were very attentive to my requests throughout the entire buying process and they have a great deal on lifetime service for the car. I would definitely recommend them due to the excellent price they were willing to offer me and the service they provided.

john5646

Oct 11, 2012

Salesman was OK. Took 3 days to get the car through the shop after purchase. Then ended up taking it to the shop for items dealer should have managed before purchase.

Steven Ferguson

Oct 1, 2012

I am completely satisfied with my purchase of a 2012 corolla s. Its an awesome car i like everything about it especially the MPG.

DannyR

Sep 29, 2012

I just bought a new 2012 Venza from the best salesman around, Jamol Cooper. This is the fourth car I have purchased from Leesburg Toyota. Jamol is a one of a kind salesman; he really works the best deal he can for you. He is a man of his word and I will surely be back to buy car #5 when its time. I also have always had a great experience with the service dept. Leesburg Toyota and Jamol, the best deal in town.

Ron Key

Sep 20, 2012

I bought a used car from Leesburg Toyota and even though they said the car was fully functional I found 2 problems with the car the day after I bought it and the one thing they said they fixed - replaced light bulbs - failed the inspection because they were broke, 3 weeks after they said they were fixed. I've rarely had bulbs go in the cars I've owned and after 3 weeks the ones they said they fixed failed. Service afterwards, they don't care, the sale is the only thing that matters to them, I got no help or apology.Stay away!!

Ronk83

Sep 20, 2012

This is a terrible place, stay away! I found them to be dishonest, poorly managed and probably lousy technicians. I bought a used car they said the had fully checked out and they fixed some lights. I found 3 problems with the car the day after I bought it and the thing they said they fixed, failed inspection 3 weeks later. The sales manager really didn't care when I called to talk to them, all they care about is the sale. I would not go back to them if they offered my a years worth of free service.

Patrice

Sep 18, 2012

William Bishop at Leesburg Toyota responded to our internet inquiry very quickly. When we arrived at the dealership he showed himself to be very friendly and knowledgeable. He made sure our time there was enjoyable, he is a definantly a great salesman and person.

Cheatham

Sep 18, 2012

William Bishop at Leesburg Toyota responded to our internet inquiry very quickly. When we arrived at the dealership he showed himself to be very friendly and knowledgeable. He made sure our time there was enjoyable, he is a definantly a great salesman and person.

yuliadave

Sep 16, 2012

Had a pleasant experience buying a 2010 Toyota Camry. Bill Bishop met us when we walked in and showed us all the vehicles we wanted to see and compare. He answered all my questions, my wife's questions, and my daughter's questions. He got the price we wanted and we bought the car. Getting financing here was a breeze and i'm happy with the low payment. I recommend Leesburg Toyota to anyone looking for a good car at a decent price. I also recommend Bill Bishop as a salesman. He's really friendly and didn't play the "used car salemen" tricks i've seen when I've bought cars in the past. Five Stars!

Elwood

Sep 15, 2012

Purchased new 4-Runner recently from Leesburg Toyota-exceptional buying experience! Salesman Jamol Cooper was great to work with, never pushed or pulled us in any direction and we plan to work with him again on future purchases. Overall, A+ transaction!

David

Sep 13, 2012

Had a pleasant experience buying a 2010 Toyota Camry. Bill Bishop met us when we walked in and showed us all the vehicles we wanted to see and compare. He answered all my questions, my wife's questions, and my daughter's questions. He got the price we wanted and we bought the car. Getting financing here was a breeze and i'm happy with the low payment. I recommend Leesburg Toyota to anyone looking for a good car at a decent price. I also recommend Bill Bishop as a salesman. He's really friendly and didn't play the "used car salemen" tricks i've seen when I've bought cars in the past. Five Stars!

kijewskir

Sep 10, 2012

This dealership is bordering on dishonest at least in used cars; but since 3 broken items were missed I don't believe the service is that reliable either. The biggest gotcha was they said they replaced 2 exterior lights on the car. When I had it inspected 3 weeks later those same lights needed replacing. That is highly suspicious. I think I've had to replace 2 headlights in 20+ years owning cars and within 3 weeks I have to replace the 2 they said they replaced. Very suspicious. Terrible after service too, all they seem to care about is making the sale.

HokieTundra

Sep 7, 2012

The whole process was not the stereo-typical buying-a-new-car experience. Great Experience, both salespersons were professional and attentive. There was no rush or pressure involved. Bought a 2012 Tundra. Honored my more-appraised offer from CarMax vice their own on my trade-in of a Tacoma. The only thing I am concerned with now is having read others' ratings wrt SERVICE DEPARTMENT, I'm questioning what I'll do in the future. Granted, some people, all they do is find a negative - and thus the postings, so maybe I'll just have to see for myself. Prior - I've dealt w/ Ourisman in Chantilly, so there's an alternative.

AMira

Sep 4, 2012

We went to the dealership to purchase a 2012 Toyota Highlander for my wife. This is the 8th car I buy from Leesburg Toyota I feel like family and Jamol Cooper my sales person and Dave C. are the best. We live in Manassas, VA and go to Leesburg to buy all my cars. My Wife loves her new Hihglander.

katiedor

Sep 4, 2012

This was by far the best car shopping (and purchasing) experience I have had. A couple of my friends recommended buying a Toyota, and when I visited the dealership in Leesburg, I was so happy that I did! Nathan Burgette is a great salesman. He wasn't pushy or aggressive like the other car dealers I have dealt with before. He made me feel extremely comfortable and confident with my purchase. He also answered all of my questions with a friendly and knowledgable attitude. I will definitely recommend Leesburg Toyota to all my family and friends for their future car buying needs. Plus, my Tacoma is awesome! Thanks again, Nathan!

Eco-Friendly

Aug 29, 2012

I was matched really well with a compatible sales person named Charlene and the process was so easy, fair, and personable. And I did feel that the people who work there have a really cool vibe, surprisingly enough as a car dealership doesn't fit that stereotype usually!

First time car buyer

Aug 28, 2012

I recently purchased a new vehicle from Leesburg Toyota. It was my first new car, and I wasn't really sure what to expect. I initially expressed interest through another website, and Jason Polhill contacted me in less than 24 hours. He was very responsive over email and answered all of my questions. When I went in for a test drive, he wasn't pushy at all. He was quite knowledgeable about both vehicles that I was comparing. The price discussions were simple and done over the phone at a later date. Overall, I think it was a great experience. And I'd recommend anyone to check out Leesburg Toyota and talk with Jason or anyone else there. Everyone was very courteous and helpful. Now if they could just get their new building project underway...

Dennis

Aug 21, 2012

I spoke to both Bob and Patrick they helped me thru the whole process of getting my new Prius. I will be coming back again.

page1

Aug 15, 2012

They just don't get it. Two hours for an oil change when everyone on the planet is vying for oil change and inspection business. Then the runner who brings my car around won't give me the keys. I could understand as a security precaution not turning over keys on the lot but I was standing there with a receipted repair order in my hand. Brilliant.

Jszeiter

Jul 16, 2012

I came to the dealer on an impulse with a huge target on my back as a result. I presented them with two trade ins (one with a payoff) and demanded a lease in order to keep monthly expense down. Throughout they were low pressure, helpful, and courteous. Kudos to this group, and thank you for not pushing me into more car than I needed or wanted.

Patrick Campbell

Jun 22, 2012

I experienced 5 different Car dealerships, I can not begin to tell you how awful an experience it was. Deceitful, BS I had never encountered, You would have thought I was trying to sell nuclear secrets. Some of the practices to get you there and how you were treated were really very under handed. All I wanted to do was trade my Toyota (2003) in, get good value and purchase a new 2012 4Runner.After going to 3 different Toyota dealerships, treated like I was carrying the plague, I decided lets check out something else. We decided to go to Honda of Dulles,we actually had a great experience there with Jeff Callan the sales rep. I test drove the Pilot, did not care for it, explained that to Jeff, I really wanted to stay with my 4Runner, no high pressure, very professional. He explained that they have sister property in Leesburg, a Toyota dealer and they would honor my trade in proposal. I thought , right.......Well I found a different Dealer that could give me the all the extra's I wanted and got great price for the New 2012 4Runner. Apparently after driving my vehicle 30 more miles my 4Runner lost $3,600.00 dollars in value compared to the Trade in value from Honda of Dulles. Needless to say I walked out after the manager told me, maybe I should go to other dealer. Great Manager, loved his attitude, Well I did. I contacted Patrice at Leesburg Toyota went over trade in proposal from their sister property, and went over 4Runner proposal from other Toyota dealership. He told me that they would match both, I told him I was tired of getting jerked around and asked, before I drove out there, if he would honor both. He again stated he would. I then set up meeting with Patrice, thinking here we go again. He assured me that everything would work out. After preliminary information and documents were shared I then met Bob Thompson(Sales Manager) and he reviewed everything from Honda of Dulles and ten minutes later and a couple of questions we were good to go. He actually treated my wife and I like human beings. Bob then signed off on everything including the other dealers great offer. DONE DEAL-When financing came up Jody from accounting(accountant with a sense of humor, imagine that) got involved. We had been pre approved for the car loan at a different lending institution, at a very low interest rate, after two minutes she stated that she could match it and we had a DEAL! I drove my new 2012 Toyota 4Runner home last Night LOVE IT!Mike McNicholas has assembled a great team there at Leesburg Toyota, easy to do business with and you feel like they want to work with you to get deal done. Patrice was kind enough to ease our tension from previous dealerships by singing to my wife "Don't Worry Be Happy"After dealing with the professional team at Leesburg Toyota We were Happy an they got the sale. I can tell you after going to 5 different dealership-I will say, Kudos to Mike, Bob, Jody and Patrice and also Jeff at Honda of Dulles for taking care of us.Patrick

m. gillis

Jun 18, 2012

My problem revolves around a recurring tire balance problem. In 15,000 miles the tires have had to be balanced twice. Once one week after the car was bought. Tires were rotated at recommended intervals. But they keep going out of balance. Why? I don't know.The second time was a week ago. The dealership does not seem to care but will take my money. They say they will call, the following day to explain but they don't. And the car was returned with the hubcaps loose. My complaints are:They cannot balance 4 tires that will hold balance for more than 500 miles.They can't list what they do on the invoice when they do work. Nor can the service adviser follow through on a call back on a more complete description of the work done.What are they hiding?Work description on invoice is lacking in even minimal detail.Service adviser does not know what was done either because she does not have any description of the work done.She can only read the cryptic input on the invoice inserted by the shop repairman.They cannot be trusted to put the hubcaps back on snugly for 4 wheels.They put 2 on that were not snug to rim, as if they were rushed.I worry that the lug nuts were not put on to the correct torque level.They have no standards of quality ensuring that the job is done correctly.I worry about the things that are NOT apparent and visible to me after I pick up the vehicle.I have no trust in the service department at this dealership.The car is good but the shop service is sorely lacking with no desire to improve in the immediate future.

toyota11111

May 30, 2012

If you are willing to spend extra $$$ and get the worst service in return, this dealer is appropriate for you. They claim "customer satisfaction" as a top priority and try to buy-out their wrongdoing by sending out a gift card to the customer, which is also a lie to only earn time and hoping for the customer to let it go eventually. I give "3" on the Friendliness since they know how to pretend to be friendly enough to get the purchase agreement signed. STAY AWAY!

bwheels4u

Apr 19, 2012

I have often said I would rather poke myself in the eye with a sharp stick than go to a car dealership!! No offense! But, I have to say this was the most pleasant experience ever in buying a car. Ahu made the process simple and fast. She was extrememly knowledgeable about the car (Prius) and spent time ensuring that I understand the value of the car I was buying. She went further in ensuring that I knew how to operate it and take advantage of it's many features.Ahu is a great salesperson and I would highly recommend her to friends/family in the future. Leesburg Toyota is lucky to have someone like Ahu on their team!!

craigmorrison

Apr 18, 2012

I have bought many new cars and have never had such a positive and painless experience. Jorge was extremely professional and I will be recommending him to all of my co-workers.

Michael12345

Apr 18, 2012

I got great service at this dealer. Ahu was very helpful to find the right car for me. I would recommend her and Leesburg Toyota to my friends.

frunco

Apr 8, 2012

Found Michael and Ash to be very friendly,informative,and easy to work with. Overall experience was reasonably stress free and non-pressured. Delivered exactly what they promised or better. Would highly recommend them and the dealership.

vwolf12

Mar 1, 2012

This was the only dealer that would help me get into a XLE. They worked with my bottom line budget and I completely satified and HAPPY!

max280

Feb 19, 2012

Jorge Gonzalez assisted us with a certified pre-owned Toyota. We came in from out of state and he did everything he could to make us comfortable. He was great to work with, I highly recommend you call him.

Kimblitt

Feb 8, 2012

I fully anticipate to haggle at a car dealership, it's part of the industry, but I expect to receive a quality product in return. This dealership passed the truck (Virginia inspection) we bought with faulty brakes. We had to have them replaced at our own expense in order to get our Maryland inspection. Now I understand that inspection guidelines are different from state to state, but when there is basically no pad left, they shouldn't have passed it at all. Very shady! Strike one. And then... my husband decides he wants his truck to have synthetic oil in it. He was told multiple times that they changed the oil when they put it out for sale to ensure the integrity of the product, blah blah blah. He changed the oil after about 300 miles of driving it and it was soooo black and nasty! I can assure that the dealership DID NOT change the oil as promised! I'm glad he didn't wait 3,000 miles to change it! Strike two. The last straw is that we refinanced the loan with another lender for a better rate and the loan was paid off before the first payment was even due. Naturally, my husband was at the dealership (trying to get reimbursed for the brakes that we had to pay for) and talked to the finance person face to face about cancelling the GAP insurance so we could get that money back. She told him that she would take care of it and that it would take up to 90 days to get the money back. No problem. After 60 days, my husband called Toyota directly to see how long reimbursement would be. After a brief conversation, he finds out that nothing was ever submitted! No wonder we didn't get anything in the mail yet! My husband submitted for reimbursement over the phone with Toyota customer service, and we're still waiting on the check, but I feel more confident that something will actually come this time. I saw nothing but good reviews about this dealership, which is why we felt comfortable driving all the way from Baltimore, MD to buy from them instead of going to a dealership closer to home. I WILL NEVER GO BACK TO THIS DEALERSHIP AND I WILL SPEAK NOTHING BUT ILL ABOUT IT FOREVER. Their practices are shady and downright ILLEGAL. I do not recommend this dealership EVER!**Note that the sales person was courteous, timely and did everything we needed him to do. The finance person (who's name escapes me at the moment) and Used Car Manager were not so helpful, although we finally did get reimbursed for part of the money paid for replacing the brakes.

milihandra

Feb 6, 2012

I had a great buying experience here; got a 2012 Toyota Highlander SE - Bryant was very knowledgeable and helpful. I believe we got a very fair amount towards our trade in, and there were no surprises when it came to the bottom line. The staff here is very friendly and accommodating. I would recommend the Toyota brand and this dealership to anyone!

marti321

Feb 3, 2012

This dealership refuses to deal and if you walk out they will call you everyday until you tell them off. I had asked one of the sales people to find me a 4x4 green crew max (4 full size doors) trundra and he called me to come back in because he found my truck. The truck he made me drive in for was a ext cab silver 2 wheel drive truck. They do not care about anything other than the "sale". Do not use this dealership.

ABCDEF

Feb 1, 2012

This whole dealership runs on lies, Kevin the sales "manager" in particular. The most dishonest people I have ever met. Don't waste your hard earned money and precious time at Leesburg Toyota.

Capsdwd

Jan 30, 2012

Jorge is courteous and careful to explain every detail of information needed. Made me feel very welcomed and comfortable in dealing with him and the dealer. Thanks Jorge for your hard work.

tvalencia31

Jan 29, 2012

Jorge was honest, patient and not too "salesy." He let us take our time with our test drive and the decision making process. In the end, even though we live in Fairfax and could have gone to a couple of closer dealerships, we decided to drive the extra distance to buy our new car with Jorge. The price was very competitive with the price reports from Consumer Reports and AAA (AAA price report is free with your membership and it's the exact same one you pay extra with Consumer Reports).Thanks Jorge...and thanks for replacing the batteries on our 2nd car remotes while we waited for the sales process to finish.

ceye

Jan 15, 2012

I had a very positive experience and would not hesitiate recommending Leesburg Toyota located in Leesburg Virginia to any of my friends. I love my 2011 Toyota Tundra

Dutty

Jan 15, 2012

I had an excellent and positive experience with this dealership, they were straight an honest from the beginning and as promised they were able to match the best invoice price I had gotten. They made my whole purchasing experience from finding the exact model and financing the vehicle a breeze, I would definitely recommend there services.

rich25325

Jan 14, 2012

My experience with the purchase of our new Sienna was excellent. The major reason for this was Jorge, who went above and beyond to show my wife, kids and I the ins and outs of the Sienna. We all came just before dinner time and Jorge knowing we were probably getting hungry, bought us all a pizza, which really meant alot to my wife and I especially the kids. I would, with a doubt recommend this dealership to anybody looking for a vehicle and point them in the direction of Jorge. I will definatly buy my next toyota from Leesburg Toyota.

madmick

Jan 8, 2012

I'm using Consumer Reports' buying service, in which you list the make, model and options you want, and the dealership agrees to sell you the car at a specified price. I asked the salesman at Leesburg Toyota THREE TIMES if the options package I asked for was included on the car, and he solemnly assured me THREE TIMES that it was. When I looked at the Consumer Report sheet, two major options were not included. Needless to say I'm reporting them to Consumer Reports and the BBB. I'm 58 years old and have bought a least eight new Toyotas over my life. Never in my life has anyone attempted such an egregious swindle on me. Avoid this place like the plague.

my2toyo

Jan 5, 2012

My parents already bought a Yaris for my sister with jorge and we came back to buy another Corolla from him.We do trust him because of the way he work with us, very honest. Also the dealer management is great, they do have a great team. Thanks for helping me and my family.

amconn

Dec 31, 2011

This dealership has no respect for people's time. We had a cash transaction and a price from buying service. After several emails, they did not have the vehicle we wanted but told us to come anyway. then they tried to sell us a diff model. They found one somewhere else and we completed transaction, but it took over 6 hours. The salesman had to go hack to manager so many times I lost count. He could never answer any questions without checking with managers. I hate buying cars but this was by far the worst experience ever.

happycorollaowner

Dec 27, 2011

Went in with original intent of a used car, as I had had a car accident which totaled my Ford Taurus 2003. 2 weeks later, I ended up purchasing a 2011 Toytota Corolla for an excellent price and an unbeatable deal of 0% financing, zero $ down, for 60 months! I love the car, and could not be happier with the deal I got. Thank you to C.W., the salesman, for all his help in this process.

Reviewer

Dec 15, 2011

Via email I asked them to give me a Carfax report on a vehicle. Their reply was something like, "we have that car! But we do have others." The salesman said nothing about the Carfax report so I asked for it again.That's when he said it was sold, YESTERDAY. The email correspondence was done in a 45 minute time span.

tinman20175

Dec 6, 2011

My wife an I had a great experience at Leesburg Toyota. Our salesman knew more about the Prius - than the 3 other dealers (we visited) - COMBINED! We ended up driving each of the 3 Prius models again just so we could enjoy the ride and learn more about the car. Very friendly staff that made it a very smooth and comfortable transaction. NO high pressure sales tactics here!

sbe

Nov 27, 2011

I had a great experience with the sales department. They were able to answer all my questions and help me with the process to buy my new car.

Prius lover

Oct 30, 2011

...I settled on price via e-mail. Car was ready and waiting when I arrived.

SickOfCarSalesmen

Oct 9, 2011

Avoid this dealership at all cost. They have no regard for your time. They are dishonest and greedy and will say anything to get you in the door. I exchanged several e-mails with them and each time they called me back to confirm that they were willing to sell me a car at the price I was offering. However, once I stepped-in the door they made a complete about face and offered to sell at several thousand more. I immediately walked out, and went to Koons of Tysons and got a much fairer deal.

jfringer3

Sep 30, 2011

Once I agreed to a (total, out-the-door) price via e-mail with Rich Andrella, Gen. Sales Manager, everything went smoothly once I met Mr. Andrella and Jason Pohill in person at the dealership. They were actually very pleasant guys to deal with!

herrd

Aug 5, 2011

I wou;dn't say anything bad about this dealer in particular though they didn't cover warranty of bulbs. Well, other dealers don't cover that as well so it is okay. BUT, when you guys go to this dealer, aviod salesman "Nate Burgette". I mean did salesman is the worst. I bought accord here and needed a part to order due to their warranty. ( so it is free) He told me that he will call me next day. Certainly there was no call and even I called him, he didn't call back. So I called after two days, and he was like "oh I will contact honda now." Now it has been four days and still no call. This dude is really irresponsible and really doesn't care what he is doing. His mind is like, I sold the car so I am done. So I don't know about the quality of service on this dealer but if poeple are willing to visit here, you better avoid "NATE BURGETTE".

klally

Aug 2, 2011

I bought 2 new cars from this dealer ('10 FJ and '08 Scion xD.Both cars had annoying squeaks or rattles... both were bought to Leesburg Toyota. On both occasions I got the "we cannot reproduce (Scion)" or "that's the way they all sound (FJ)". Orismond toyota in Chantilly, took the time to fix both issues...Leesburg needs to know this. I will send an email to the GM subsequent to this review.

ljkarip

May 7, 2011

Stay away from this dealeship. They sent me a price quote for a new Sienna as thier "internet price". Well, I went there to buy the car with the email print out, and when they gave me the price sheet, the price was approximatelyh $1300 more than the original quote for the same exact car. Their idea of the internet pricing is just to get you to the door. When you are ready to buy, the story changes. Better try different dealeship. These are theives dressed up in Toyota t-shirts waiting to prey on honest buyers.

tpetersen

Apr 19, 2011

Purchased a brand new Highlander, fully loaded. They had to keep it to put in the Sirius and running boards. We got our brand new vehicle back with a sizable dent in the drivers door and grease all over the front floor mat. They did fix both issues after multiple calls. Oh, and prior to delivery they forgot to initialize the tire pressure monitoring system (TPMS). That was yet another service appointment we had to bring it back for.We've had it in several times for oil changes. Evidentially the kids doing the oil changes haven't worked on the Highlander before because they always forget to reset the annoying 'oil reminder' light. duh? Last time we had it in for an oil change and tire rotation not only did they forget to reset the oil reminder light, but forgot to reset the TPMS stuff. The service department is incompetent at best. So much for the "Factory Trained & Certified Technicians". winning? not! Oh - and they work real hard to get you to "prepay" service when you buy your new vehicle. So they take your money upfront and then you supposedly get your service at a discounted rate. I'll pass.....

EversAE

Nov 3, 2010

This dealer has zero integrity and refuses to stand behind their cars. We bought at 2007 Toyota 4Runner from them and within two months, it started making a loud knocking noise in the engine. We took it to Leesburg twice for service, but they said they couldn't hear it (which is such a lie, it's unbelievable). Their advertised Very Important Vehicle (VIV) program is a joke. Every time we tried to make an appointment we were told they were "booked up" and had to wait at least a day, sometimes several. We finally took it to another area Toyota dealer who was able to hear the knock immediately, and was willing to work with us on trying to identify the problem and fix it. We called Leesburg back to give them an opportunity to redeem themselves, and were essentially ignored and given a litany of excuses as to why it wasn't their fault or responsibility to fix it.We now have an open case with the BBB, and are willing to do what it takes to ensure that this dealer is held accountable. Do yourself a favor and buy from any other area dealer, but not Leesburg. If we hadnt sunk so much money into the car, we would sell it in a heartbeat.

dbattle79

Mar 25, 2010

The service manager Tony did a great job of taking a potentially frustrating situation and making it excellent. Without going into details I'll suffice it to say that I will be returning to Leesburg Toyota for continued service maintenance and I appreciate the extra effort that was put into making my overall experience a positive one. Thanks Tony!

neerudon

Jul 3, 2009

They called me at the end of the month 30 june and offered me a toyota Rav 4 at x price i went with my family to pick the car and was notified after making me wait for 2 hrs that they were going to give me the car for 3000 more than what i was promised on the phone DO NOT DEAL WITH DAVE I called tysons toyota at 8.45 pm and asked them if they would give the car for my price I drove straight to tysons toyota from leesburg at 9 pm and came home with RAV4 by 12 in the night for the same price i was looking

seanhpeterson

Jun 9, 2008

I brought my 2000 Celica in to the shop for my 90k major maintenance on Saturday. The staff there was fast, efficient and courteous. They got all the work done and I was able to pick it up the same day. Unfortunately I had an issue and had to bring it back the next day. It was no problem at all, the service manager, Tony Nguyen was extremely helpful. They got me fixed up and on my way in no time. Also deserving of a mention was Brad who was a pleasure to work with. I'd recommend this shop to anyone -- Oh, and as a side note, my girlfriend bought her 2007 RAV4 there last summer -- No hassle, no haggle, she got a great deal and couldn't be happier.

jpeterson

Mar 20, 2007

I gave them a $500 check as a deposit because they were going to bring a car from another dealership and they specifically said that it is 100% refundable in case I change my mind. They promised to me that they would not cash the check until the day that I was actually going to buy the car. They told me that the car will be in the deanship in 2 days and after one week there was no car. No problem, things happen, but I changed my mind because I wanted the car this year. I cancelled my order and I asked for my check back. They CASHED my check that they told me many times that they will not. To get my money back I had to wait several days.Also be aware for their hidden fees. Their processing fee is $100 more than every other dealership I visited in the area.That said, the sales people were polite.

p235384

Mar 6, 2007

They are the best in the business and also CARMAX laurels for new toyota cars since they told me all the facts i needed to know and also the prices offered were compititive , so i went for YARIS 2007 sedan fullyloaded , i was a good bargain..keep it up..

kman

Jun 23, 2006

Terrible service department, I would not recommend this dealership to anyone. I took my brand new truck there to get a defective part fixed under warranty and they refused to fix it (under warranty). They told me I had to pay them if I wanted to get it fixed. I took my truck to another local dealership and they fixed the part under warranty- no problems at all. I called Toyota Corporate and explained what happened- they appologized and told me that Leesburg Toyota was in the wrong. Leesburg Toyota will try to rip you off by not fixing parts under warranty so they can make more money. Terrible dealership.

stephanie02

Feb 25, 2006

The sales department needs some work. They are nice enough but definitely in it just for the sale. Our sales guy never order the "extras" he promised. I had to follow up with the GM. I am recommending this dealership because of it's service department. When we had a problem with our certified used car, we brought into Bryan. It took a few visits to correct the problem. Through the whole experience, Bryan was helpful and courteous. The quality of the work as excellent. This service department is by far the easiest place I've ever been to get work done on any car I've had. They honored the warranty without any questions. They listen and take the necessary time to ultimately give you a car that is as good if not better than new. I live an hour from this dealer but would gladly do the drive if ever I have a problem with our car in the future.