Autonation Toyota Spokane Valley reviews

Julie W.

Jan 25, 2016

Very Happy Customer! This was our 3rd Prius purchase in Spokane / Coeur d'alene but the first time from Auto Nation in Spokane. While buying a new car has never been much fun; with John Thorsen of Auto Nation Spokane Valley it was actually a great experience. We have never had a more knowledgeable and understanding sales person as John Thorsen is. My husband too, will be trading in his car this year and we have no doubt where and who will be handling that purchase.... John Thorsen -Auto Nation Spokane Valley. Thank you Auto Nation for having such a top notch sales person help me . I am so glad I discovered Auto Nation and will never go back to the two previous dealerships. John made me feel special and gave me a great price. Julie W.

Julie Sorenson

Jan 12, 2016

I have been thinking about a new Toyota Camry for awhile since all of the snow happened. My car didn't work well in the snow. Then when I opened my email an add came up for Toyota Clearance sale...I sent and email and that was all it took. Derrick got back with me and made an appointment with the exact car I have been thinking about. I went after work about 5:30 and drove the car home by 9pm when they closed. The least amount of time I have ever spent in a dealership when purchasing a new car. Usually you are there all day and totally drained and spent by the time you leave. Great Experience...LOVE MY NEW CAR...handles great in the snow.

Ramsey Pruchnic

Jan 8, 2016

Anytime you are moving it is a stressful time in your life, but then trying to buy a car remotely on top of it has the potential to really be a disaster. Luckily for me the car buying part of my relocation was anything but stressful. My salesman Brad Swanson at the AutoNation Spokane Toyota dealership, spent weeks on the hunt for me until we found the perfect car. I told him the type of car and price point I was looking for and he checked the lot everyday sending me options to look at until we found the perfect car. It had come in on a trade that morning and he jumped on it quick making sure it was on my radar. Within 24 hours I was driving it home and I love it! It was a stress free pressure free buying experience.

RyanE

Jan 2, 2016

The salesman, sales manager, and finance manager were great to work with. I told them my terms and what car I wanted and asked if they could make the deal work. After 30 minutes we came to an agreement and I went back to pick up the car the following day. The only hiccup was the computers were down that day and all the paperwork needed to be done by hand, so we were at the dealership for 4 hours waiting.

Duane Easterly

Dec 23, 2015

Set up appointment with salesman, met and picked out a car to lease. Salesman had the car ready and as quickly as he could filled out the necessary papers

Mike Miller

Dec 23, 2015

Wayne Reid and Jason the finance guy made this purchase enjoyable. Look forward to doing business with them again.

Brad Petersen

Dec 1, 2015

Ali was excellent in helping us - many thanks for his help in our decision

Ron Johnson

Nov 29, 2015

Ron made the entire process and bying experience friendly and easy. Pleasure to deal with him.

Kent

Nov 28, 2015

Sales person, sales manager and finance manager were friendly, helpful and professional. I got into the truck I was looking at for the price I we willing to pay.

Shawn Sorey

Nov 23, 2015

Shannon Sorey and the service staff were very helpful. They got me in right away and were very friendly.

Rick Donaldson

Nov 9, 2015

The intentional "dragging on" for hours by the dealership with the purchase paperwork on a quiet Sunday was very disappointing. We enjoyed working with Tina personally.

Richard

Oct 27, 2015

Everything was very good until the financial closer frightened me with needed extended warranties.

college student on a budget

Sep 30, 2015

Buying my first car was so easy at Toyota autonation. Reese really helped me pick out the best car in my budget and absolutely love it. He really listened to what I wanted in a car and was really accommodating. I would definitely reccommend that my friends go visit Reese to purchase their cars. Very pleased customer.

Rick

Sep 28, 2015

Wayne was very easy to make a purchase with. Never pushy.

Thomas Vincent

Sep 28, 2015

Always friendly. Always allows me to ask questions. Always there for my Toyota!

Daniel Crooks

Sep 22, 2015

Never fun buying a car or truck, always a lot of back and forth. I told John what I was looking for and he had a couple choices for me when I arrived. The choice was easy. At the end of the buying process I felt I got a fair deal.

BG

Sep 19, 2015

They helped my buy my first new truck, they were very confident and knowledgeable.

Kim

Sep 14, 2015

I had my auto oil changed. The service was immediate and complete.

Barbara LaRue

Sep 10, 2015

I went to have my car serviced. Everything went fine!

Alison

Sep 9, 2015

Went in to test drive a few cars to see which I liked better so I would knowWhen it came time to buy a new one. Fell in love with the 2015 Rav and Ron had a very no-pressure sales approach that I appreciated. I ended up with a new car at an extremely affordable monthly payment. Couldn't be happier!

Tom

Sep 5, 2015

Going here my car is in and out of the shop fast. love the facility and the friendly service.

CareyW

Sep 2, 2015

We came to Autonation Toyota to find a car for our daughter. Ali was a great help and showed us several options in our budget. Thank you for a great experience.

John Ebel

Aug 22, 2015

I experienced a very well trained staff ! the inventory of vehicles was very good and the staff found me the exact truck I was looking for

Nancy Dahl

Aug 10, 2015

Fast...Friendly....Clean...They even washed my car!!

Robert Banger

Aug 4, 2015

Best Experience Ever (car buying-wise)This this was, by far, the best experience both my wife and I have ever had getting a vehicle, new or used.We are in our late 60?s and both of us?a while ago, have 20 + years of technical sales (mine includes auto). We have fixed and limited means. We both detest sales as games or a tricks. Our sales person, Wayne Ried, understands sales as customer service. He was very thorough, knowledgeable, and addressed all our concerns and misgivings (we haven?t purchased a new car in more years that we will admit to ? and both our 1st houses were under $15K ?) Most importantly, Wayne informed and educated us, because decisions about what car and how it is purchased have major impacts on your life circumstances. We were able to make sound, smart decisions and we left extremely satisfied with more than we imagined was possible for us. We both know Toyota?can?t go wrong. All our mechanics over the years have all said it?s their 1st recommendation. That said?who you get one from and how it?s done, makes a very big difference. We couldn?t do better that this.

Slm154

Jul 14, 2015

Had a great experience at Auto Nation Toyota, in Spokane. Our salesman was Ron Lollis and I would refer friends and family to him. Nice personality and helped us through the long hours of buying a car. Everyone was overall helpful!!

James G. Ryon

Jun 30, 2015

buying process was simple and straight forward with no pressure. I think the deal was fair to both parties.

Sherry Bucholz

Jun 12, 2015

Ron Lollis went out of his way to make me feel comfortable from the first moment of introduction. He spent an inordinate amount of time with me - answering my many questions, taking me for a test drive to explain the RAV4 features, introducing me to the people I would be working within the various departments, plus giving me all the information I needed to make an informed decision. There were absolutely no surprises as he eased my way to purchase this car. He has also continued to follow-up with me after purchase to inquire if I have any questions or he can help me further.I feel this is the perfect car for me and this was an amazing experience. I will definitely be referring friends and family to AutoNation Toyota in the future and recommending Ron personally, as well.

Sarahc3838

Jun 7, 2015

Reese was so very kind and helpful, working through things to make sure I was able to get the car I wanted, and at a price I could afford. I will only be coming here for any future purchases! :)

Ron & Carol Johnson

Mar 24, 2015

Our salesman, floor manager, finance gal and detail man did an excellent job for us.

Tundra Buyer

Mar 17, 2015

Purchased my previous Tundra from this dealer it was a great experience came back to trade this truck in, the salesman was great no pressure! The paper work went easy and pressure free! great facility and would recommend anyone looking for a pressure free, pleasant buying experience to try this dealership.

Jeff

Mar 15, 2015

Pleasant experience with only complaint being that they were not ready with the paperwork when I arrived to purchase the vehicle and I had to wait an additional 90 minutes to start the paperwork. However, this actually worked in my favor. They had mad a verbal agreement on financing rates without verifying on their end before I traveled 200 miles to the dealership to purchase the vehicle. Once they discovered that my APR rate should have been higher than previously offered verbally, they remained true to their word and made the deal at the lower rate previously agreed upon before consulting the bank.

Art Pedersen

Mar 12, 2015

Great job by the team at AutoNation Spokane Valley. Konlon and Paul did a great job of job of completing the sale in my restricted time limit. They made my dad happy with his new Rav and understood that I have to orchestrate these regular car purchasing trips. I told Paul that I had 90 minutes before the Gonzaga basketball game started and we were out the door with my dad's new car with time to pick up take out to enjoy with the game. This is my dad's second new car purchase in the past 6 months. I am sure we will be back soon. Thanks for the special attention.Gale Pedersen-Goldman

Les Nestoss

Mar 11, 2015

Bought a 2012 Prius C from auto nation and my wife is very pleased with the car. Blane Zones had me out of there in a short period of time and he was very professional. My only complaint is that there was just one key and these smart keys are not only expensive and need to be programmed, you cannot get them at the local ace hardware or wherever, like you can a regular computer chip key. Otherwise, everything was fine and will consider them again if looking for another vehicle.

Crystal Cook

Mar 3, 2015

It was a great experience, everyone was nice they got me the best deal there was, I was very Happy..

michael lee

Mar 2, 2015

Took way to long for a cash sale. I felt like I could have been treated better. Told them I wanted no sales pitch because I knew what I wanted.

ry g

Feb 25, 2015

I would recommend Autonation when purchasing a new or used vehicle. Great staff too.

A new Toyota car owner

Feb 11, 2015

While shopping for a car, I went to Auto Nation in Spokane. Right away I had someone come up to me to help me with the best experience I've had while buying a car. They showed me anything I wanted and gave me quite a few options. I fell in love with a few of the one's I test drove that first day. There was no pressure on getting the one that I wanted. As a matter of fact, I did not buy either of the ones I fell in love with that day, I bought another one I fell in love with a few days later. I bought a 2008 Toyota Corolla. It drives like a dream and I love the great gas mileage. The service I received while getting my car serviced is like no other. I would like to thank John Thornton for giving me the best experience had while buying a car.

molly

Feb 10, 2015

we went to check out a few different vehicles and the next thing we know we are signing papers and we got to go home with two new cars. every one was friendly and they worked with us.

Dan

Feb 4, 2015

This was the best dealership service I have ever had. These folks know what customer service means.

Monte and Karen naff

Jan 18, 2015

Monte has used Bill Noble for many years when trading and buying a new car. He is very knowlegable, knows our preferences and is extremely helpful. He is a great asset to AutoNation. Will continue to use him for our other car and truck needs.This week we bought a 2014 Toyota Avalon Hybrid and Bill ensured when we went to the Toyota dealership we were taken care of. In addition, we purchased a 2015 Silverado High Country thru the Chev Dealership and he handled everything so we had no concerns.We felt he was very involved with the purchase of both cars and we knew if we had any concerns he would work with us to take care of the issue.

Gary Waltrip

Jan 15, 2015

Tina Skipper handled my buying experience and treated me great. Easiest auto purchase Ive ever had!

Golfer

Jan 12, 2015

Missing floors mats is our only complaint. This should have been taken care of before we left the facility. They did offer a discount of another product which was nice.

Tiger

Dec 25, 2014

I was very happy to get john to help us purchase a new car for our daughter.. He was extremely helpful and honest. He also helped make the entire process as painless as possible..lol

Birdman

Dec 24, 2014

The salesman worked hard to find exactly the vehicle I wanted. No hassle negotiations. They gave me a better value on my trade in than expected. The first price offered was good. The financial person was very pleasant. The service manager did everything I needed in switching tires from the old vehicle to the new and removing the winch off the old vehicle. It was a good experience.

Flash

Dec 19, 2014

Excellent purchase! Tina was very helpful and the purchase was a no-hassle process. We'd highly recommend Tina and AutoNation.

T. Myhre

Dec 19, 2014

We just acquired our third Prius, the last two from AutoNation and the whole experience just gets better and better. Say goodbye to the car sales stigma of yesterday, it doesn't exist here. Only great folks who truly want to help you with every financial tool available to meet your specific situation. Highly recommended!

Tiger

Dec 5, 2014

I am very happy and satisfied with how well the purchase went for my new Toyota Corolla S. John and I were able to get things going very fast and he did an excellent job assisting me thru the entire process VERY quickly!! I would definately see him again if i were purchase another vehicle!!

Happy New Camary Owner

Nov 19, 2014

Tim Wheeler was a great salesman. He asked what I wanted and why! When we were on the test drive he was showing and telling me about the different features of my Camary. He did not just focus on the features that were important to me but all of the features. When I told him of previous experiences I've had at other dealerships he was respectful and didn't bad mouth them. Then Jeannie helped me fill out my paperwork. She was great to talk to and answered every little question I had without a "really? That's a dumb question" attitude or look on her face. I am looking forward to my experience with the service department. I can only guess it will be just as helpful, friendly and easy as the sales department. It was made very clear to me, at Toyota AutoNation the customers wants and needs truly do come first. Thank you guys!

spottedlady

Nov 15, 2014

The buying experience was a new one for me as I did most of the shopping for my new car via email and texting with the sales rep. She was very receptive to my wants and needs. The actual buying experience was a long drawn-out affair with lots of back and forth dealing on price. They finally came down to what I felt was a reasonable price, so it was a win-win situation. The only real drawback was the length of time it took to get to that price and then once the deal was made the time it took to get everything finalized. Since I wasn't financing and didn't have a trade-in it should have been a much simpler, quicker process.

Found an honest car dealership

Nov 12, 2014

I was looking for an honest, straight car dealership to purchase a new SUV. I went through several before finding Auto Nation Toyota. The sales person, Tina gave me a fair price right from the beginning and they worked hard to find the model and color I wanted. The sales manager also worked very hard to retrieve our vehicle from another dealership as quickly as possible and have it ready for us in just a few days. Very satisfied customer!

JulieC

Nov 12, 2014

I hate buying cars, I'd rather get a root canal, but I have to say this time around it was almost fun. I had a particular car in mind, down to the particulars. John Baxter and Kevin Inui moved heaven and earth to find the vehicle I wanted. From start to finish the process was a breeze! I was truly treated with respect and I liked that they were honest and straight forward with me from the get go. I would highly recommend them and would definitely purchase another vehicle there.

hw

Nov 10, 2014

My husband and I were on a mad search to find a specific vehicle. The people of AutoNation Spokane Toyota were very quick to respond with suggested vehicles that were what we were looking for. I would most definitely recommend them to any of my friends and family!

gradyww at2golf

Oct 23, 2014

very honest and professional staff. We felt that we were not rushed and or pressured. Would recommend to anyone looking for an honest dealership!

LBarbee

Oct 21, 2014

My experience was great, we went to just about every dealership in Spokane searching for a car, and then we found Toyota AutoNation. We loved the vibe and the environment there, the guys were plenty helpful!

Brittney

Oct 8, 2014

The whole car buying experience was very pleasant at this dealership and the employees did not try to hassle or over sell anything to us. Our sales Rep. Adam Mayberry was extremely helpful and pleasant to work with as well.

Jose Medina

Sep 30, 2014

They found me the right car, with a great history report. Perfect for what I was needing in my first car. The service department was awesome. They checked out the car thoroughly, noted everything down and gave me the report. I will always do business with this group of people. Honesty, Integrity, go a long way in an industry people are weary of. Dont shop anywhere else besides AutoNation Spokane Valley.

Happy customer

Sep 26, 2014

From the beginning to the end, we were treated with the upmost respect and kindness. Kevin and James went above and beyond to make us happy. The whole staff made the sales process smooth and enjoyable and we would definitely buy from them again!

Judy

Sep 25, 2014

Just purchased a 2014 Toyota Rav 4 from Auto Nation, Spokane Valley. John and Wayne were really patient and helpful in getting us a deal we could not refuse. Love the car and very happy with the process of buying it.

Kat C

Sep 24, 2014

I had a great experience in purchasing my new Prius C. Ali was just great and everyone was welcoming and helpful.

Satisfied

Sep 17, 2014

We came in looking to trade in 2 cars to purchase 1. Everyone was very pleasant there and helpful. we are very pleased with the purchase we made and the customer service we recieved.

Kathy Horwath

Sep 12, 2014

This was my second vehicle purchase at AutoMation in Spokane Valley. For the second time, James Brown set me up with a great vehicle, great price and a smooth purchasing process. He and the staff stayed after hours on a holiday weekend to finish my purchase. Excellent customer service!

Prakash

Sep 10, 2014

I was searching for the highlander on internet and found one with a very reasonable price tag which I think no other dealership can offer. From the time I called up to the time I walked out with my car I received an exemplary support from Tim Wheeler. He provided a very prompt and timely response to all my queries, prepared me with all the documentations that I would need and ensured that I had a seamless experience at the dealership. It requires lot of coordination to complete everything in a couple of hours and Tim and Jason (finance) were on top of it. Tim has changed my perception about individual handling auto sales.

Steven & Elizabeth Hitch

Sep 10, 2014

We recently purchased a new Highlander and the experience was fantastic! Typically when I thought about going through the whole stressful ordeal of buying a new car, I would mentally cringe. But, I am happy to report, that we had a great experience ! Mike Workman was highly recommended to us by our daughter and husband who recently purchased a beautiful new truck at Autonation. , The entire transaction from start to finish was painless and actually fun ! Mike and the entire team at Autonation were a pleasure to work with and we were excited to go home with a beautiful new Toyota Highlander which we love ! I wouldn't hesitate for a second to go through the process again and I would highly recommend this dealership.

Iron Eagle

Sep 7, 2014

Went in to look at Highlander model they had in stock. Sales person could tell it wasn't exactly what we wanted and involved other members of staff to find model that fit the bill. Within a matter of a couple hours, we had the color, trim, and package we wanted. This is amazing seeing how hard it is to get a hold of a Highlander, let alone everything we wanted. Sales staff and finance period were all in tune with my family needs and did everything they could to expedite the process. I will be looking to purchase my next vehicle through Auto Nation and its sales staff.

D&V

Aug 29, 2014

We were in need of a newer car & through our research we decided on the Toyota Highlander. There were few used cars to look at in the area, which was understandable due to the the great reviews in Consumer Report. We decided to buy a New 2014 Highlander from Auto Nation because to their wide selection. Our buying experience was outstanding due to our salesman Kevin Inuik!! It was the 1st time my husband & myself actually enjoyed buying a car. Kevin was professional, friendly & knowledgable. Auto Nation worked with us & we received a wonderful price.

Tom from Elk

Aug 19, 2014

I told all of my friends I need to pick a day I want to get beat up buying a new car, I went to Auto Nation and My man Ron was awesome very fast and extremely painless, Thanks Ron and Auto Nation and the new Prius C is great what a cool feeling getting 50 to 60 miles a gallon sweet

julie

Aug 10, 2014

Great Staff, 2nd new car I have purchased from this dealer and will purchase here again.

Madina Gali

Aug 8, 2014

Best car buying experience I have ever had. Ali Nayazi had alot to do with my easy buying experience. He was not a pushy or sweet talking salesman. He stuck to the facts and gave me the details I wanted, he answered all of my questions and made me feel at ease. I got an awesome deal on a brand new Toyota Camry and I would recommend AutoNation Toyota to my friends and family members!

CougarFish-Go Cougs

Jul 28, 2014

This is the 7th vehicle I have purchased from AutoNation Spokane. They continue to offer excellent service and our Salesperson was very helpful in making my purchase a good experience.

Heidi Schacher

Jul 24, 2014

Great experience and really liked to be able to test drive the car on multiple roads.

Maj (ret) Kelly

Jul 24, 2014

I'm a retired military vet and father of three grown kids and a soon to be driving teenager. My kids are scattered all over the country...so it's often difficult to be there to provide assistance. But with the advent of technology and an evolved loan process...the geographical distance is no longer a factor when it comes to helping them purchase a car. I can go on line...select a vehicle...and get financing without stepping foot on the car lot. At its bare elements, this process has some inherent risks...and an immediate sense of "buyer beware". I mean...buying a car that I've not personally driven? 10 years ago I would've said "No. Not gonna happen." Even today...In most cases, this would be a bad idea. However...Mike Workman and the team at Auto Nation Toyota in Spokane enhanced that simplistic process into a more comprehensive, fear-eliminating experience that I highly recommend to anyone in a similar situation as I. Before I received any documents to sign, Mike answered all my questions thoroughly. And trust me when I say, as a retired officer, I had a lot of them. Because of Mike's commitment to ensuring I was comfortable with the car and the terms of the sale, my son now has a safe and reliable vehicle. That was a week ago. I've just flown in to visit my son...and when he came to pick me up at the airport in his new car, he was excited to show me all the "bells and whistles". He tossed me the key and we went for a ride. As we were driving a long, he linked my phone to the Bluetooth and showed me all the little extras on the touch pad. Everything that Mike Workman had told me about the 2013 Corolla was spot on. And I was able to do what I'm trying to be best at....just a good dad.

Bill Frye

Jul 23, 2014

This is the third new Car I have Bought from Auto Nation and as usual it was a fantastic buying experience. I find what I want on line write them an e-mail and in less than an hour they are back to me. I make the deal I want over the phone they make it happen you can't do better than that. I go into the dealership and in less than an hour again I am out the door in my new Car full of Gas washed and ready to go. The best of the best is right here in Spokane

colleenWA

Jul 23, 2014

Buying a used car at AutoNation in Spokane Valley was a wonderful experience. They answered all questions with expertise and professionalism, worked through the selling process as quickly as possible (even though it still took 4 hours from start to finish), and were super friendly!

delnor

Jul 16, 2014

Staff is very knowledgeable, friendly, and helpful. They were very good to work with. They accepted your counter offer on the trade in. They went over all of the technology with us, sync'd our phones, taught us how to enter locations on the navigation system. How to program in radio stations. Just went over all operations of the car. They were exceptional. Especially Kevin Inui. It was a real pleasure working with the entire staff.

Susan Irvin

Jul 15, 2014

Great Experience Ali Nayazi never pushed!!! When we were looking at the cars, he was in the background until we asked for assistance. Very friendly, courteous. We appreciate all that he did,

redheadjkb

Jul 13, 2014

My past experiences with car purchases have made me a high maintenance customer. When I purchase a new car, I expect everything to be perfect. Afterall, its new, right? I dont see why anyone would settle for something less especially if you are planning to make this new vehicle your forever car. You shouldnt have any reservations about it or youll end up trading it in again. There was one point where I went through 3 cars in a matter of 4 months! I settled without being totally in love with the car and became too irritated to keep it. My search is over. I decided on the exact vehicle and model I wanted (with many specific details as to the interior, wheels, and features), and began reaching out to dealerships to see what they can do to make this happen for me. Autonation not only put together my dream car, but also exceeded my monthly payment expectations. Other dealerships I was in contact with couldnt even come close. And when I accidentally scratched my center console within the first few days of having my new car, they were more than happy to help me make it beautiful again. My initial contact was Joey in Sales. He wasnt pushy and was great at keeping in contact with me. My second contact was the General Manager, Dustin. He was very patient. He spent days working on the different finance/lease options in order to help me figure out what would be best for me. I also had a million questions, which he answered clearly and without hesitation. Im a horrible decision maker, but he helped me make this process easy. We worked out a deal and when I showed up to sign the paperwork, everything was all ready to go. Kevin in Sales greeted me, collected my trade-in, and went over the user manuals with me. He became my official go-to person for any further questions I had. Kevin went WAY above and beyond in order to make this process easy for me. Ill be referring all my friends here in Spokane to him for their new car. He was my rock. Bradley, my finance guy, was friendly and listened to what I believed was important and not. After going through the options and taking our time to discuss each one, we decided on a plan that was more than agreeable. This is usually the point where my heart starts racing and I begin to have second thoughts no second thoughts. I was truly excited and couldnt wait to drive home in my new car. Ray in Service was responsible for making my new car my dream car. He organized everything from tint to installing my new sunroof. He also helped me with the annoying scratches I made. That wasnt a happy moment! Then that brings me to the Parts manager, Justin. Unfortunately, the scratches werent repairable so he helped me get the parts needed to make it new again. He even drove to my place of work so he could get a firsthand look at the damage I created in order to ensure the correct parts were ordered. I never would have expected him to do that. Autonation Toyota in Spokane is the way to go if you are looking for a new car. I couldnt have asked for a better experience. Im moving to Texas, but if I do ever purchase a new car again Ill probably fly up and drive it home from here. This transaction was seamless, and I am 100% satisfied with my purchase. Thank you!!

Dryan

Jun 25, 2014

Blane Zones, sales, was very responsive and easy to deal with. We knew what vehicle model, color, and interior we wanted and he had it in stock. When we took delivery, he took the time to pair our phones to the hands free system as well as demonstrate all of the features of the vehicle. Regarding the service department, a minor problem with the radio was attended to very quickly. The service advisor immediately gave the problem his full attention, kept us informed of progress, and resolved the problem very quickly. We definitely recommend AutoNation Toyota of Spokane Valley.

Barbara Lewis

Jun 18, 2014

See Kevin Inui if you want to find the vehicle of your dreams because he knows how to get the job done. Can't praise him enough, when I almost gave up, he never did. He found my gently used RED RAV4 at a decent price so I bought it, it was just what I wanted! He will listen to you and remember every last detail, he never gives up on you. He is persistant, pleasant, helpful but never pushy or distracted. He is the most caring and concerned for the customer salesperson I have ever met and I would recommend him to anyone because he will go the extra mile for the customer!!!See Kevin Inui if you want to find the vehicle of your dreams because he knows how to get the job done. Can't praise him enough, when I almost gave up, he never did. He found my gently used RED RAV4 at a decent price so I bought it, it was just what I wanted! He will listen to you and remember every last detail, he never gives up on you. He is persistant, pleasant, helpful but never pushy or distracted. He is the most caring and concerned for the customer salesperson I have ever met and I would recommend him to anyone because he will go the extra mile for the customer!!!

Dustin

Jun 17, 2014

Awesome service will recommend to friends and family. Great experience in purchasing a 4runner. Great job AutoNation Toyota.

Dick from CDA

Jun 10, 2014

Our experience with the Service Dept. at AutoNation Toyota was great from beginning to end. The Service Technician listened to what we thought our problem was and then efficiently handled the paperwork and process of getting our vehicle into the shop to be checked out. This was all accomplished in a way that was customer friendly and it was a pleasant experience from beginning to end.

Janet a great Rav fan

Jun 7, 2014

I came in with my son-in-law to help me with salespeople. We actually had a nice time and enjoyed our experience. The friendliness and courtesy was appreciated and I really like the new facilities at Appleway Toyota. Tim is a salesman that is most helpful and really wants you to understand all the aspects of the 'deal' but also that you learn everything about the new car and all the new gadgets. As a woman that was a nice too. I am enjoying my new 2014 Rav 4 and will be back to Appleway Toyota.

Bob&Susan

May 29, 2014

We drove in to look at the inventory and drove away with a 2014 Rav4. Blaine Zones was a delight to work with. No pressure what so ever. We had questions about several of the models offered and he answered all our questions to our satisfaction. We decided on what we wanted and got down to business. Pretty much straight forward and MORE THAN FAIR. We feel that we got a fantastic deal without much haggle time. We are very happy with the outcome of our purchase. Blaine took the time to set up a few of the features for us that saved us time and got us on the road. Thank you Blaine & AUTO-NATION TOYOTA.

The Holt Family

May 22, 2014

Our salesman at Auto Nation was Bradley Swanson. Since we didn't want to spend all day at the dealership looking at hundreds of cars, he was quick to help us find the right vehicle and get us on our way. He satisfied all our requests for upgrades including a tint and clear bra. He even threw in a new baseball hat. In our opinion, he was excellent, very professional and we would definitely refer him to others.

John and Rhonda

Dec 20, 2013

Incredible new facility and very customer friendly. Starting with the General Manager to working with my Salesman, Bob Allen, all aspect of taking ownership of our new Rav4 was a very comfortable experience. Our Business Manager answered all our questions regarding prices in a very uncomplicated and straightforward professional manner. I've purchased several cars from AutoNation for this exact reason...it's comfortable, it's not confusing, and the staff actually want you to have a great buying experience.

Hopeful

Dec 9, 2013

Douglas payne is the man! He worked out a deal with a no pressure attitude! Best buying experience yet!

Buck Dietzel

Dec 3, 2013

Entire buying process was great. I got the vehicle I wanted at a fair price. The entire process was quick and easy. I would recommend Tim Carr highly to anyone looking to buy a car from a true sales proffesional. Buck Dietzel Greenacres, Wa.

JMCarr

Nov 14, 2013

Worked with us to find exactly what we wanted. They were willing to go the extra mile (literally)!

Troy and Jan Briggs

Nov 4, 2013

We really did enjoy the purchasing experience, (how often can a person say that...seriously) we have purchased many vehicles in the past and this by FAR was the fastest easiest experience ever. Our salesman Wayne Reid was very knowledgeable and friendly. He made the whole process so simple. Also Mike Bailey was very helpful, efficient and explained everything very well. We appreciate the fact that everyone worked together to make our experience a good one. We would give you 5 stars out of 5 3 for facility that was in renovation :) Thank you, Troy and Jan Briggs

Manny M

Oct 31, 2013

Test drove a rav4 but did not like the interior. Rookie sells man went to find one that we liked but failed to tell us that it did not have a navagation system in it So while dealing with them we were under the inpression that we were dealing for a fully loaded limited rav4 Come to find out, (the next day when we were reading the manuel) that we were not. Now we understand why we felt the way we did During the dealing process the manager was rude and very cockey We felt like we were been pushed thru a production line We should of walked away but we felt we were getting a good deal on a fully loaded limited

JTripp

Oct 23, 2013

Douglas Payne, a rock star! This guy never kept me waiting more than 5 minutes, always replying to text messages and emails. He answered every question I had and when I told him I was ready to purchase, he had everything in line when I showed up, he even washed the vehicle himself because "he had some spare time"...what a guy. If 6 stars was an option, I'd have clicked it for sure! I will certainly be passing this positive experience to anyone who asks. Thank you.

Tundra driver

Oct 18, 2013

Great buying experience purchasing this vehicle at Autonation.

Symetria

Oct 8, 2013

I went into Autonation Toyota on several occasions as a first time buyer without my mom and all the salesmen were more than accommodating and always took me seriously. I first met with Ron Lollis and he kept in touch over 3 months to find the perfect car for me. Super nice guy. Recommend this dealership all the way!

The Hunt Family

Oct 3, 2013

My wife and I purchased a 2013 Toyota Camry SE.... We recommend Kimberlyn Cox as she assisted us in our purchase, no pressure. Of course with every dealership theirs always the negotiating! Process went well! We would highly recommend Auto Nation!

Joanna Hebner

Oct 2, 2013

This was our 5th car we have purchased at Appleway or Auto Nation, and the 5th time we had very specific needs. Again we had a car in mind and a payment in mind... Brody showed us a few options, priced them out and let us make the decision without feeling pressured. We left the lot with the car we wanted and the price we desired! there is really nothing else you can demand from a dealership! I will never go to another dealership...

Kathy

Sep 23, 2013

Really impressed with Tina Skipper who helped us purchase our Toyota Avalon. She was very supportive and assisted in selecting the right vehicle for us.

Highlander Buyer

Sep 11, 2013

The experience was excellent even though the facility was in the midst of remodel. The neighboring dealers (Ford and GMC) could not compare.

Extremely Happy

Jul 19, 2013

ABSOLUTELY AN AWESOME EXPERIENCE. And WOW, WHAT A DEAL WE GOT!!! THEY WORKED AND WORKED, then worked some more to make us happy, and THEY GOT THE DEAL DONE. NO GAMES, UP FRONT AND BEYOND FAIR. Specifically Salesman Mike Workman was amazing to work with. Very patient, correction, Extremely patient, Kind, Soft Spoken, Knowledgeable, No hard sales, no push.....the way we like it. We would Highly recommend Mike and this dealership. - would say bring some food, it could take a loooong time even if you are paying cash. (New Facilities are under construction so rated N/A)

"Happy Campers" - Don & Liz C.

Jul 9, 2013

My wife and I were out camping during the week of July 4th, about an hour away from our home, and decided to come back into town to take care of a few things. Since we had some extra time we decided to continue our search for a new vehicle. We had never been to AutoNation (even though it is only about 5 minutes from our home) and decided to visit their Toyota showroom. Once we got to their dealership it did not take us long to find the car we wanted. Both the sales reps that helped us, Drew & Bob, were extremely helpful and made us feel comfortable with the Camry Hybrid we were interested in (never any pressure). We had visited other dealerships (Ford & Nissan) but the whole customer service approach at AutoNation really stood out. Our questions and concerns always seemed a priority to them. When we went on a test drive they encouraged us to drive wherever we wanted and even put more gas in it to extend our drive. We definitely had a budget in mind that was an important factor in our decision process. As we were beginning to work on the purchase price we were introduced to Matt, the sales manager, and Chris, the finance manager. Matt and Chris worked with us personally to see that the car we wanted became a reality and that we didn't have to settle for less. Matt was very generous with his time even though we were one of several people that were finalizing purchases late that night. By the time we left we had worked out a deal on a 2012 (brand new) Camry Hybrid in beautiful Black Metallic. Due to the lateness of the evening and us needing to get back to our campsite, they made arrangements for us to return on July 4th (yes, they were open!), the day we returned from camping to finalize the paperwork. The car was waiting for us, freshly washed and with a full tank of gas (that was not expected - but such a generous extension of their service philosophy) which really made us "happy campers"! Will definitely go back to AutoNation for future new or used car needs - and would seek out their friendly and courteous sales reps, Drew and Bob.

Linda Strande

Jul 8, 2013

Auto Nation (previously Appleway) is a great dealership and the only place I buy new or used vehicles. I purchased four new cars from them in the past and recently bought my first used car. I have never been disappointed. The service is great and the cars are always beyond my expectations. I'm sure I'll be buying my sixth car from them down the road.

Sherrie m

Jul 7, 2013

Love my fj cruiser. I had Collon Parrish for my sales person. He was awsome he took the time to show me all the different cars that I wanted to see before I decided on the fj cruiser. He was very informative on each car and helped me to narrow down my choice to the 1 that best fits my life style. I have purchased many vehicles in my life from dealerships and I can honestly say that this was my best experience in purchasing a car. The customer service was great , they gave me a good price for my trade in , and the manager Paul Wallace was awsome also,he treated me and my trade in with respect. I highly reccommend Collin Parrish so ask for him he will go the exra mile in helping you choose a new vehicle., and I highly reccommend autonation they will give you a good value on your trade in. So dont waste your time going to dealerships in downtown Spokane. You will be happier at auto nation toyota. I deffiently am. Sooooo make sure you ask for Collin Parrish when you go. sherrie m

GK Walter

Jun 30, 2013

We recently purchased our second Toyota from Auto Nation Toyota in the Spokane Valley. Drew Charnos was very professional as were all of the individuals that worked with us. We turned in a 2010 Pruis that we had leased 3 years ago from the same dealership and purchased a 2012 Camry Hybrid XLE, We were pleased with Brad in financing as he worked to get us a lower interest rate that I had already secured. That really helped with the payments. We have found the service to be outstanding with our 2010 Prius. I highly recommendt Auto Nation (Appleway) Toyota in the Spokane Valley for both sales and service. Please contact Drew Charnos in sales when you visit.

Amber Hagerup

Jun 27, 2013

I'm a first time buyer so I was a little nervous, the salesmen were not pushy like most so it was very comfortable! I will definitely buy from auto nation again. Thank you.

KevinH

Jun 27, 2013

I purchased a 2007 Tacoma from AutoNation. The salesman, Brandon, that I met with was very professional. He let me test drive the truck and showed me all of the features. I decided after a few days that I would buy the truck. I asked him if he was working on Monday at 9:30 in the morning and he said that he was off but he would call his manager and see if he could come in to finish the process with me. He did come in and I found that very professional that he would do that on his day off.

mojojoseph

Jun 25, 2013

When I asked them a question online they were very quick to reply and I was even talking to someone on the phone within hours. They really helped me out when I was in a jam and listened to what I wanted and not just trying to get me to buy a car. I absolutely love my car and I can tell it is of high quality because it looks and feels brand new, even though it's over 4 years old. Thank you Stacey and all the auto nation team.

Chuck

May 17, 2013

These guys really go all out to make a great buying experience. The price was right and the purchase was straight forward with no crazy buying pressure. Very professional sales and finance staff. Great dealer!

Ang0616

May 6, 2013

I've purchased several vehicles from Appleway Toyota, but this was one of the best car buying experiences I've ever had - anywhere! I recently purchased a 2005 Acura TSX. My salesman, Tim Wheeler, is honest, trustworthy, and straight-forward. Jason Bisquera handled all the paperwork swiftly and precisely (as usual). What a great team!!! If you're considering purchasing a new vehicle, call Appleway and request Tim Wheeler.

Ctundra

May 1, 2013

Started my buying process online with mike workman! Excellent salesman that was not pushy through the entire car buying process and was very informative and educational in helping me with all options to consider

dtischer2

Apr 23, 2013

The salesmen, David and Brody were very helpful. They both took the time to explain all the vehicle had to offer before and after the sale. They went out of their way to make me Happy and excited about my purchase. This dealership is now a work in progress and will only get better after the new store is built.

Cgrand

Apr 11, 2013

I've bought several cars from appleway toyota and I keep coming back. The sales and finance are the best in spokane. Very easy to deal with. Thanks Tim W. and Brian!!!

Kelly Harkins

Apr 5, 2013

We recently purchased a 2012 Toyota Camry from Appleway Toyota. We apprciated the sales process as being low pressure and the staff was easy to negotiate a final purchase price. I would recommend anyone purchasing their next new vehicle at Appleway Toyota Kelly Harkins

Todd

Apr 4, 2013

I just bought my first truck from Appleway. Very easy and pretty painless. I got the truck I wanted. The salesman was Wayne Reid and was easy to work with. Wayne helped me choose the perfect model, and explaned the differences in easy an easy to understand way.

r.d.turner

Mar 27, 2013

Girlfriend and myself bought 2013 tacoma access cab,two weeks ago from salesman JAMES BROWN the best, than I decided I wanted a 4 door so called James he located one did a dealewr trade and in 4 dayss we now have two tacoma 4x4 and love them go to appleway toyota and ask for JAMES BROWN he will do everything to help you

Happy Chariot

Mar 26, 2013

I was looking for a vehicle. I searched cars.com and found several I was interested in. After deciding which one . Appleway Made it easy. They made everything easy.

Jennifer

Mar 26, 2013

I looked at a 2001 RAV4 with 105K miles on it. I signed the intent to buy contingent on it being checked out for mechanical and safety issues in their shop (my friend works in the service department too). This was on a Sunday but I didn't hear anything from my salesperson Wayne until Thursday and it was an auto generated email saying I had an appointment with him on Friday Late Afternoon I had already spoken with my friend and knew there were issues with the car that would need to be addressed. The biggest two were the transmission and the computer. Reid called me Friday and asked if they fixed everything if I still wanted the vehicle. I told him as long as A, B, C, D were fixed as well as the regular tires were included we were good to go. He was surprised I knew what was wrong with the vehicle so I am not sure what he would have said was wrong with it. He then told me there were no additional tires, only the studs. I reminded him the piece of paper we looked at in the car stated there were tires so I expected there to be all season tires. He said he was meeting with the General Manager to discuss in a few minutes and would call me back. I did not hear from him for five hours and it was to tell me that there had been a recall on the transmission for this year and unfortunately this car didn't utilize it. It was going to cost them $4,000 to repair the vehicle. I asked why it would cost them the money if this was part of a recall and he said it was, because the window of opportunity had closed for that. He went on to tell me that I should be leery of this vehicle on other lots too because there was no way to tell if the transmission had been fixed in this recall or not. (This is the point I was CERTAIN he was lying to me.) I said, Toyota does not keep track of the VIN numbers of vehicles that have utilized replacements involved in a recalls? He said no. He told me the car was worth 2K more than what I had agreed to pay for it with the changes. I told him I was not interested in paying above book value for any car, let alone a car that is 12-13 years old. After we hung up, I did a little research and there was not a recall on the transmission for this vehicle, there was basically an alert to let customers know there is the potential for problems with this part. In lieu of a recall, they issued an extended warranty on the transmission for up to $150,000 miles. Basically, this car was covered (only 105K miles) so they were going to do the mechanical changes for free or be reimbursed then jack up the price and sell to someone else. The cherry on top was the email I received from Wayne this morning (Auto generated again) asking me to come to this site and review my new Rav4 and my experience with this lot. Because, Customer service is the heart of how we do business. From now on, I will only continue to utilize the service department here. They are so fantastic and honest that I bring my non-Toyota vehicles to them.

Lea

Mar 16, 2013

We purchased a 2013 Rav4 and enjoyed truly exceptional service. The salesman, Jon Carstens, was professional, knowledgeable about the vehicle and competing vehicles, courteous and responsive. He readily answered our numerous questions and, if an answer required research, he either had the information that day or called to say he would have it the next day - which he did. Jon excels at communication and making people comfortable with the buying process. The Finance Manager, Jason Bisquera, was professional, courteous, experienced and quick with his part of the process. Even my husband enjoyed the no-pressure experience. The Rav4 is great and we will talk to AppleWay first when it is time to replace our truck.

Taz

Mar 14, 2013

I bought a Toyota Camry from Appleway Toyota, my experience with all the staff there was extremely good, everyone was very helpful and friendly. Tim Wheeler was a very good and honest salesman and he explained everything about the car in detail, nothing was surprise and overall purchase experience was wonderful. I recommend everyone go talk to Tim Wheeler when buying a car from Toyota appleway.

R.D. Turner

Mar 13, 2013

Went into the dealership, met Salesman James Brown and new what we wanted and saw what we wanted, in a very fast order we purchased our new truck and just love it.

Dan

Mar 12, 2013

We found what we were looking for at a price that was reasonable. They did not pressure us into buying. Overall, it was a great experience.

The Wilkster

Mar 9, 2013

Made initial contact over the internet. Found a good 2010 Camry XLE, wanted to trade in my 2003 Camry LE. Made a provisional deal via telephone. Next day went to Appleway and cemented the deal. Was well treated and ended up with just the car I wanted at a good prices. No dickering or game-playing involved. Financing was a breeze. Appleway and James Brown rock.

AndyC

Feb 26, 2013

We have purchased and dealt with every local Toyota dealership in the Spokane area. I can tell you that Appleway Toyota, both the sales and service side are outstanding to deal with. Most recently we had a great upfront purchasing experience with Brody, his management team and Jason in financing. I would highly recommend this store for its professionalism and customer service.

Tundra Thunder

Dec 4, 2012

I have always had a great experience at Appleway, this was my 3 vehicle purchased from Appleway and Mike Workman as my salesman My experience overall has been the best from Mike as my salesman to Jason getting me a Financed to Johnny getting me in for oil changes. I have had several memebers of my family purchase new and used vehicles from Mike and all have had the same experience.

Bored easy

May 1, 2012

I am always in a hurry. The salesman tim wheeler saw that I was I a hurry, took my information, and called me later with numbers for the new vehicle and my trade-in. I was amazed that it was that easy. He was friendly, prompt, demanding of his staff to make everything right for me. Best experience at a dealership ever and I have bought 20+ vehicles in my adult life.

chevy

Mar 26, 2012

I went in to look at a car they had and ending up taking it home and having it for about a week still not knowing what was happening. I went back in to see what was going on and they said i was going in to get a loan but i look at the sales manager and said run it though to get approved he ended up putting it a desk and for getting about. They said they got rid of the guy i went in to sign paperwork and there he was sitting at his desk kicked back and they made me get their gap service thing i ended up 2000$ more then the first loan they said i woundnt get approved for hmm.