Bentley Buick GMC reviews

Jordon

Oct 7, 2016

The service overall was fantastic. Everyone at Bentley GMC was friendly and helpful in making sure that our needs were taken care of and that we felt valued as customers. This interaction was refreshing, as car shopping typically is not fun! Highly recommend this dealership!

The Kelley's

Sep 20, 2016

Very pleasurable experience purchasing our new GMC. Everyone we dealt with (financing, service, sales) were very courteous and made it clear their main goal was to make us feel satisfied. Salesman was not pushy and honestly answered all our questions while considering different vehicles.

chad

Sep 15, 2016

Service team and courtesy drivers were exceptional and personally interested. Will always use Bentley

Terry Wise

Sep 9, 2016

It was a great experience purchasing a truck from Bentley GMC. Excellent service throughout the process.

Ashlyn Hatfield

Sep 7, 2016

My parents and grand-parents have purchased/leased all their vehicles from your dealership, and I will continue the tradition. It was a wonderful experience.

Chris.lo

Sep 6, 2016

salesman answered all question knowledgeably and quickly. Great experience

Sheila Harris

Aug 17, 2016

I "m really enjoying my new Cadlillac CTS 2015 from Bently Car dealership. I just love my car and very, very, happy. Also, I would like to thanks, JJ for his awesome work on demonstrating on everything taking his time with me going over every because I was clueless about everything about the vechicle to know about the car. But he took his time with me. I am retired military he's a man like a Solider who I used to train to be soldier in the Army. JJ has all these all traits, Awesome communication, effective leadership skills, feedback, management Skill, Trustworthly as well and potenial as a team leader I really, really appreciated everything from Bentley Buick Cadillac forever and I will highly recommend Bentley to my co-worker on the Redstone Arsenal ARMY STRONG! and Thank you all for outstanding services. AWESOME!!!:) Sheila Harris

Saints Fan

Aug 11, 2016

Called them and they recognized I was a repeat customer and wanted my business. Their offer was far superior to the competition. I will recommend Bentley GMC/Cadillac if someone is looking for a new car.

Dan

Jul 20, 2016

Every aspect of the service process from setting up the appointment through when I picked up my vehicle was thorough and professional...

jerry

Jun 30, 2016

Even though I did not have an appointment the service team was able to get me in and out in a very short time. Thank you.

Jane

Jun 15, 2016

Scott made my first service visit an easy one. He was concerned and attentive.

Happy in Huntsville

Jun 10, 2016

Out of all of our years of purchasing a vehicle, this is the first time that we have had a salesman to show us every aspects of the vehicle. Paul Wolfsberger took the time to go through each module, dial, gadget, etc. in the vehicle. He even programmed/paired phones, etc. This experience was 1st Class all the way. There was no pressure on us! Thank you Paul!

TPent

Jun 2, 2016

I brought my Grand Prix in the dealership because of a recall notice, the service was going to take several hours and I had the option to have an employee take me wherever I wanted to go. I told the service rep I would wait and was thinking of a new Buick. He recommended a knowledgeable and experienced salesman. Ricky Crook showed me several different choices and explained all features. He was patient and did not ever try to pressure me into making a decision. After several days of considering our options and test driving different styles we made our decision. The Sales Manager was also very helpful and worked out a great arrangement. The entire experience was great. Everyone was polite and professional.

R Morris

Apr 13, 2016

Salesman very friendly. He gave us a tour of the dealership. Made us feel very comfortable. Would definitely do business with this dealership again.

orlando

Mar 9, 2016

always do a great job will continue doing business in the future Scott in the service department is very good at what he does

Janie

Feb 18, 2016

I visited Bentley Cadillac several times before my actual purchase. Every visit was a pleasure. Johnny was informative and a pleasure to work with.

Mr. & Mrs. Thrower

Feb 18, 2016

everyone was very helpful directing me where I should go and in letting Scott know I was there (I was early) . Great customer service all around.

Helga Nance

Jan 3, 2016

Tammy is ALWAYS very helpful and pleasant to deal with.

Jesse Johnson, Jr

Jan 1, 2016

I've been pleased with Bentley Automotive service for years!

Charles L Twing

Dec 31, 2015

I scheduled a recall repair. Dropped vehicle off. Got a call it was done and I picked it up. Everything was fine.

Don B Dukemineer

Dec 28, 2015

Great customer service and always treated with respect.

James H Perkins

Dec 28, 2015

I appreciate the friendliness of the personnel. When you visit enough it almost like you are treated like family. That is what I feel like when I experience Bentley GMC.

Landa Pennington

Dec 28, 2015

My only disappointment was that I asked for a ride home if my oil change/service would take 45 minutes or more. It did take longer but the driver showed up about 10 minutes prior to my car being ready. I waited while I could have been taking care of business. Of course, I realize not every car dealership offers the ride service.

E. Clayborn

Dec 25, 2015

I had a wonderful experience with the servicing. I was informed of the estimated time (which was accurate). They helped me identify needed discounts (which is a definite incentive to return). The auto staff greeted me with courteous smiles and presented me with fresh cut flowers as I left. Royal experience! E. Clayborn

George A. Manning

Dec 21, 2015

My service Rep is Kirby, who I have been dealing with for about 15 years. Kirby has always been very professional and taken care of my needs. I have always driven Cadillac's which I have been pleased with, and found the service to be excellent.

Joseph W Johnson Jr

Dec 21, 2015

The service department is well maintained and the service personal are very attentive to the customers needs.

M Lucy Saxon

Dec 21, 2015

I was treated like a vip! Really! I'm so impressed with the service.

Stephen M Cutter

Dec 21, 2015

tony was very easy to work with and knowledgeable about the vehicle.

James L Shepard

Dec 18, 2015

Great service. Clean customer waiting area. ........."........."........

Charles E Truman

Dec 17, 2015

I easily made an appointment and they performed the scheduled maintenance and recall maintenance much faster than estimated.

Claude Baldwin Jr

Dec 17, 2015

Thanks for the great service..The new clean up service is great. The attention to detali is better than I have ever experienced.

Dwight & Pam Henderson

Dec 12, 2015

Tammy was excellent and very Professional and provided all the support we needed and everything she told us that was going to happen with our CAR Service did happen in a timely and professional manner. The mechanics was excellent and professional in providing us the quality of service required for our car. We are certainly happy about the support from the SERVICE Department... Including Brandon with the support making sure we had a loaner (car) to use during the service to our CAR ... Brandon did an excellent job making sure the loaner was just as equal to what we normally drive we... were excited and happy in the way Brandon worked to make sure we were treated as "A1" Customers his personality was also customer focused and we Loved the way we were supported throughout the entire time our car was in service. Thank you again...from Dwight & Pam Henderson

Donald Dukemineer

Dec 11, 2015

In the service department, Scott Kendrick is the best !! He is one of the reasons ,that my family keeps buying the GMC products. Coach Duke

J Keeton

Dec 11, 2015

The staff was very helpful setting up an appointment to get my 2011 Inpala in to have the heating / defrost system looked at (non-functioning). Upon arrival, everyone was quick to get my car processed. Shuttle service (drop-off at office) was quick and appreciated to get me back on the job. I was kept informed with what was going on with my car. They found the issue and had to order parts to correct this issue. Shuttle service (pickup at office) was quick. Service was explained to me clearly, was then processed out quickly and headed back to the office with a functioning vehicle. Great support.

Surrinder P Dang

Dec 11, 2015

Very friendly, informative, straight forward. Great experience!

Wendy Dilbeck

Dec 10, 2015

I brought my GMC Acadia in for a service recall. Scott was great and had it complete within an hour. Great service!

Earline Hammonds

Dec 3, 2015

I was pleased with the service and the time it took to complete the service.

Elizabeth M McGuire

Dec 1, 2015

After doing some research on various vehicles, I was contacted via phone by a representative of Bentley GMC/Buick/Cadillac. I was asked if email or phone was the preferred method and the following correspondence was great. I began working with Stephanie Cash and she was so helpful. She listened to what I was looking for and as I live about 25 miles away, she sent pictures of various vehicles and the info. This saved a lot of time and narrowed down the choices. Once I arrived at the dealership, she had two SUV's for me to look at and again, she LISTENED to me and never pressured me into something I didn't want. The entire staff that I met or worked with that evening were very kind and considerate, the waiting area was so clean and comfortable, and it was an easy process. Would certainly be willing to drive again to work with this dealership !

Happel Terrell

Nov 30, 2015

I had looked at several different brands of vehicles on-line and decided to checkout the Cadillac XTS at Bentley and do a test drive. When I went to the dealership Johnny Roberts asked if he could help and indeed he did! I test drove the XTS and really liked the ride and comfort of it. Johnny asked what color and other preferences I desired then provided a cost estimate. Bentley did not have a car in inventory that met my desires but in less than a day located one and had it on the lot for my wife to checkout. Well we got an excellent deal and Johnny was just a great help in every sense of the word - to make it a pleasurable transaction, as well as give me and my wife a tutorial on the XTS. Shortly after buying we went to New Orleans and the car not only performed well but was delightful to drive.

Michael Jones

Nov 25, 2015

My Sales Rep, Stephanie Cash, did an outstanding job. She was patient and knowledgable. She went the second mile with her service. The finance team was fantastic and made sure everything went smooth and quick. This was the best car buying experience of my life!

Phillip Williams

Nov 25, 2015

As from the first visit, I have had the most friendly hometown service for my vehicle and myself. I enjoy the visits.

Roger Simmons

Nov 24, 2015

Everyone is always very helpful and courtious. Shane Johnson is always very responsive.

Everette Arden

Nov 22, 2015

The service department was wonderful. Tammy took very good care of me and Steve in the parts department was spot on with some pricing on some additions I wanted for my ATS. Wonderful experience.

Earl Presson

Nov 17, 2015

Got car when I asked for it even though I did not have an appointment.

Johann Moore

Nov 16, 2015

Great! Got me in and out on time we agreed. Why do I have to submit at least 50 characters when really one word should suffice.

Robert Morris

Nov 16, 2015

Great experience, very professional and courteous staff.

Walter G Olszewski

Nov 15, 2015

My second purchase of a new vehicle from the team at Bentley in the last 3 years. No hassle, no haggle, just a fair price. And it was nice to see the dealer finance actually beat the package I brought with me both times. Thanks again.

James Stallworth

Nov 13, 2015

Bentley is the best and my only choice when it comes to servicing my vehicles. I can always depend on them to provide prompt and excellence service. The environment is clean and friendly.

Deloris Brownlow

Nov 12, 2015

I received the very best customer service. Great buying experience.

Judy Krawcyk

Nov 12, 2015

The Bentley dealership serviced my vehicle and also took care of the recall for emissions. They not only do great work but they are very friendly and professional.

Craig Gainer

Nov 11, 2015

Customer service was excellent. I would recommend this dealership.

Eddie Coleman

Nov 9, 2015

Scott Kendrick is the best service person I have ever done business with over 45 years owning a car. He always put the customer first.

John Richards

Nov 9, 2015

Great service, Very friendly and great people at Bentley GMC.

William Chandler

Nov 9, 2015

As always, my service experience this time was outstanding. Mr.Scott Kendrick, my service advisor, plays a major role in my service experiences with his pleasant personality and knowledge as well as always keeping me informed regarding my service requests.

George Manning

Nov 6, 2015

My service consultant is Kirby Acklin, who I have been dealing with for over 10 years. Mr. Kirby has always handled my service in a very professional manner. I have been driving Cadillac's for over 40 years, and dealt with a number of dealerships, and I must say that I have had the best service experience from Bentley Cadillac, and I give Mr. Acklin most of the credit.George Manning

Oliver Palmer

Nov 4, 2015

The staff was very helpful. I use a cane to walk. The brought the car to me so that I did not even have to walk around the car to get in.

Shannon G Wagoner

Nov 3, 2015

Jim Bragg went out of his way to find the exact car I wanted. He was so helpful in my search for a new GMC Acadia. Jim also made sure I did not leave the parking lot wondering anything at all. (On Star, Wi-Fi, Radio Stations...even gas tank!)Thank you Jim!

Charles Twing

Oct 31, 2015

I scheduled the service. Took the car in. They called when it was ready. I picked it up. They had gone to the trouble to clean it inside and out without being asked.

Lanona Sykes-LeMaster

Oct 31, 2015

I am a long standing customer and have always been happy with my experiences at my Benely family.

Elizabeth H Nuwayhid

Oct 30, 2015

I've never had a more thorough car demonstration!The sales team was very accommodating. Thanks to Cassidy Cooper and Greg Sexton! I've also had previous experience with the repair department and was quite pleased with their efficiency

Michelle M Harvey

Oct 30, 2015

Stephanie Cash at Bentley Buick was phenomenal. She made my car buying experience painless and worryfree.

Robert Gordon

Oct 29, 2015

This was my first visit for service aftering buying my car, therefore the rating of 8 out of a possible 10. The one hour time experience for an oil change and tire rotation in my opinion needs to be improved; however the staff was extremely courteous and the bldg. clean with amenities (coffee, popcorn, etc). Overall a good experience.

Jeffery R Lemley

Oct 23, 2015

I will definitley buy my next GMC from Bentley.. well worth my Drive..Staff was Great!!!

Paul Almand

Oct 23, 2015

Service is always great, friendly,professional, and on time.

Selina Denise Cupp

Oct 23, 2015

I think the staff at Bentley GMC is AWESOME !!!! Especially Kirby and Greg Sexton !!!! Thanks Denise Cupp

Reginald Chancellor

Oct 22, 2015

In the military there's a word that is fitting when a job/task is accomplished at the highest level of proficiency and that is, "OUTSTANDING" Mr. Tracy Watkins, professionalism and integrity is above reproach and, I'm most thankful for that; thus affording me the opportunity to make sound decisions and truly enjoy this truck buying experience. In addition, Ms. Katrina service is the capstone that closes this experience to be archived until the next time, as a repeat customer. Thanks to Mr. G. Sexton as well.

Ronald J Reimers

Oct 19, 2015

This was our second buying experience with the Bentley Auto group. I could not be more pleased with our most recent purchase of a GMC Denali, 2500HD. The vehicle is most outstanding in handling, power, amenities and comfort. You name it and it has it!! The people at the dealership in both sales and service were all outstanding. The Bentley group certainly knows how to extend costumer service. That is why I have taken my vehicles there for service and bought our second truck from them as well. We did shop around when we decided to buy a new GMC. The other dealerships could not pass the test of customer service nor could they come close to the deal I would accept. Bentley passed both criteria in spades and exceeded my expectations.

Shirley P Wright

Oct 19, 2015

I love working with Drew James. This is my second car I have bought from your dealership. I traded in my Lacrosse I bought from your dealership 3 years ago. It was such an easy and smooth transaction. I love my new Buick Regal!!!!

Regenia Willingham

Oct 18, 2015

I took my Cadillac ATS in because my navigation system was not responding in certain areas. That was on a Thursday the week prior, the following Monday I called dealership stating the issue with the navigation was not corrected. I was given an appointment for the following Wednesday and I also requested a loaner vehicle. Wednesday morning I arrived at 7:30, the loaner vehicle was ready and the customer service was great! I was called later that day and was told the radio "CUE" needed to be replaced, and it would be in the next day; which it was, I picked of my car Friday morning and everything is working great! I was very satisfied with the customer service I received from the Service personnel as well as my experience while being issued a loaner vehicle.

Jim Lindsay

Oct 17, 2015

Quick, left my car with two concerns, radio and rough down shift. Picked up next day fixed, both problems fixed under warrant. Bentley is always busy, but in and out is always quick, and I feel assured that they will handle my problem. I always use Scott Kendrix as service representative and Scott always understands my problem, informs me on what was performed, and demonstrates real interest in my visits to get me in and out and satisfied with Bentley's service.

Roger Watkins

Oct 17, 2015

Work was thorough and finished on time for the estimated amount.

Susan Clem

Oct 16, 2015

GREAT EXPRERIENCE! OIL CHANGE AND TIRE ROTATION ALSO HAD OTHER ENGINE FUELS CHANGED OUT IN RECORD TIME. TAMMY TOOK VERY GOOD CARE OF ME! GREAT SERVICE GUYS!

D R Roberson

Oct 15, 2015

Johnny Roberts, Jeff the sales mgr, Butch the finance individual, and Jack Pearson were outstanding to talk to, deal with and work with thru the complete sales and buying process.These guys are outstanding, and I would not hesitate to deal with them again. My daughter is considering a trading her current Cadillac for her expanding family, and we've recommended she come to Bentley for her next one as opposed to where she's purchased before.Our daughter or anyone can't do any better than working with Johnny and the team at Bentley!!!!!!

Richard Wegrich

Oct 15, 2015

The check engine light illuminated for the first time on my 2007 Silverado LT. It is a low mielage truck, with only 30,000 miles. I drove it to Bentley GMC to have it checked out. Even without an appointment, the staff was helpful and said they would get to that day, and offered a courtesy shuttle ride home. The issue turned out to be a pressure sensor from the fuel tank, which required them ordering a part, so the truck was not ready until the next day. It was not an inexpensive fix, but everything is working correctly again now. At my request, the service manager really checked over my truck from bumper to bumper and assured me it was in very good condition. After looking at the prices for a new truck, I plan to keep mine for several more years! The service department was helpful, and I plan to return for any future service requirements-hopefully just the normal ones though!

Billy Pendergraft

Oct 13, 2015

Experience was excellent, Waiting time was just over 1 hour to get two recall items fixed. The service man was very nice

D Knight

Oct 13, 2015

Excellent as always. Over the years, Bentley has always take. Care of my family and me in various needs from purchasing our vehicle to servicing and repairing it. We feel blessed to have these professionals available to us for our vehicle care.

Donna Richardson

Oct 12, 2015

During all my visits to the service department, the staff is always friendly and eager to assist me. The special thing that happened on my last visit was that 5 people in the service department greeted by saying, Good morning. The five individuals included the service team, porters, and a gentleman from the leadership team, based on how he was dressed.Thank you for the wonderful welcoming!

Harold Stott Jr

Oct 12, 2015

Great job - in and out quickly to include the car being washed.

James Best

Oct 12, 2015

I needed to purchase a new vehicle for my business. I was more than a little apprehensive about even looking. I decided togo on a Saturday evening, wearing overalls, during a Alabama football game thinking I wouldn't be noticed. I was wrong. Aftera few moments telling the sales person what I was after, I told him of my distrust of salesmen, and that I would rather be talking to a live alligator. After we cleared the air, I willsay it was a very smooth, easy transaction. Tony went out of his way to find what I was looking for and make it as painless as possible. I appreciate that very much. I will be back.Jim Best

Billy Gilbert

Oct 11, 2015

Excellent Service. Would recommend the service department huhhighly. Thank you.

William Schlapman Jr

Oct 11, 2015

We have embarked on a lengthy road trip, and even though I was a little ways from a scheduled maintence, I wanted my hometown dealer, Bentley GMC to do the maintence on the vehicle rather than some unknown dealer somewhere on the road. The staff at Bentley has always treated me and the car in a very professional manner, earning my full trust and confidence. Ray was very understanding with my wishes and made the extra effort to ensure the car would be ready for our road trip giving us that "piece of mind" for our trip. I am writing this as we travel far from home.

Ancil Hicks

Oct 10, 2015

Exceptional as always. I had an appointment for routine service with Scott; in and out--routine as always.

Donna Ellis

Oct 6, 2015

My service advisor went above and beyond my expectations. She was professional and very courteous.She made me feel like family rather than a customer. This was a most pleasant visit

Elizabeth Garay

Oct 6, 2015

Best car buying experience I have ever had. Professional, friendly, accommodating and knowledgeable sales staff.

Kembela Mccrary

Oct 5, 2015

Scheduled my oil change & tire rotation & offered me a nice discount on the service. That was really appreciated & very thoughtful! Also, notified me of a software recall & took care of it right then! Great job!

Todd Barks

Oct 3, 2015

Fast service without an appointment. I would recommend them to anyone.

Edward Gartrell Jr.

Oct 2, 2015

Ray Ryska is an excellent service consultant...he always makes sure to get to the bottom of anything going on with my car and sees it through! He is also very knowledgeable in his field. He seems like he really enjoys what he is doing.Everyone at the dealership is welcoming and friendly.

Larry Parvin

Oct 2, 2015

After my last experience with Bentley I was not very impressed. The scheduling was poor and it just appeared they were not very interested. However, I had to take my vehicle in for a service and found a completely different. I made the appointment with a very courteous and caring person who gave me a direct line for contact. When I got to my appointment, I was actually treated like a customer instead of a problem. I left my vehicle and was contacted when it was ready, well within the time promised. Actual service was very good.

Jean Greenwood

Sep 30, 2015

I took my car in for an oil change and tire rotation and was told that the tread on my tires was not safe. So I bought new tires. What a difference in the ride of the car! Since I had mentioned to my husband that I was beginning to have issues on wet pavement, the tire news was not a surprise. I was very pleased that the mechanic also recognized an unsafe condition.

Allison Greene

Sep 28, 2015

The service representative was very nice. I'm not sure why I was charged a much lower price for the oil change on my previous visit.

Robert Lewis

Sep 28, 2015

I though I had a more serious problem and they tightened my oil filter which was a little loose enough to have a slow drip and checked the car thoroughly and gave it a clean bill of health. They did a nice job.

Beverly F Bragg

Sep 26, 2015

I always get treated like family at Bentley! Always a great experience !

Lenette Rooks

Sep 26, 2015

I was very satisfied with my visit. Everybody was very nice. I didn't have a long wait. The facility was very clean. I was offered a ride had I needed one. I would tell my friends and family about Bentley Cadillac Dealership.

S A

Sep 26, 2015

Installation of the Enclave assist steps look nice on the car

Joyce C Allen

Sep 25, 2015

Upon arriving at the dealership, I was met by your salesman Johnny Jones. I could not ask for better help in my search. He was helpful without being pushy. He continues to be of help on all the new features that I am not familiar with. My experience is very positive.

Richard Oshields

Sep 25, 2015

Asked when I would like to pick it up I said 1:00 they said ok the would call didn't call till around 2:30-3

Steve Johnson

Sep 25, 2015

Very professional every step of the process. The sales associate was very helpful and knowledgeable of the vehicle.

Lee Pollard

Sep 22, 2015

I was very pleased with the professional and courteous service we got from ms. Tammy Jones both times we were there for service. we were pleased about being offered a ride to any place we needed to go if needed. and the work performed was done quickly and right. would recommend them to everyone.

John Porch

Sep 21, 2015

I previously submitted a survey of my last experience with Bentley Cadillac but I had difficulty submitting the survey and marking my experience at the excellent level so I'm resending my survey.It's people like our Sales Associate Johnny Roberts, the Service Writer Scott Kendrick and the Courtesy Transportation Agent Brandon Jones that makde our interactions with Bentley Cadillac a pleasant experience. These men are exceptional employees and treated us with the upmost kindness, courtesy, and respect.Thanks Bentley for a job well done!JDP

John Hightower

Sep 18, 2015

Everything went great, as usual. I'm very pleased that the traction-warning-light problem has been fixed!

Tiffany Jordan

Sep 18, 2015

There is no one like Scott. He remembers his customers and you won't mind waiting for him because he is the busiest for a reason. He is a dedicated employee. Brandon has been a wonderful addition to my service experience and understands not everyone has a career where they can sit and wait for a ride while their vehicle is being serviced. Both Scott and Brandon feed off each others positive attitude to create a wonderful service experience. This remarkable customer service keeps me happy with my Cadillac purchase.

Gladys Moorehead

Sep 14, 2015

I do not have anymore to say. I have said everything was okay. I do not know what kind of title you want.

Kenneth Brooks Jr

Sep 12, 2015

I was told by the service rep (Ray), that my tires were wearing, I asked for an alignment, they did the alignment ... the tires were pointed inward. The alignment cost was reasonable, so I had the service done. The alignment and oil change was done very timely.

Jerry Edwards Sr

Sep 11, 2015

The service on my truck was fine. However, the service people in their offices didn't seem to care that I was standing by my truck when I brought it in. A manager had to ask one of them to help me.

Gary Huckaby

Sep 9, 2015

New Buick Enclave had squeaky driver's seat and problem lumbar adjustment. Bentley ordered new seat and resolved the problem.

Kim Higginbotham

Sep 9, 2015

I called set my appointment and dropped my vehicle off with no problem. The provided a dirve to take me to work and pick me up when my vehicle was done.

Jim J. Lindsay

Sep 7, 2015

I COULDN'T GET THE ENCLAVE JUMP STARTED MY SELF, SO I DROVE OTHER CAR TO BENTLEYS, W/O APPOINTMENT, AND DISCUSSED PROBLEM WITH CONSULTANT, SCOTT K., AND HE QUICKLY AGREED TO HAVE THE ENCLAVE TOWED IN. WITH NO MORE INVOLVEMENT FROM ME, THE BATTERY WAS REPLACED UNDER WARRANTY, ANOTHER CHECK ENGINE LITE PROBLEM WAS CORRECTED, AND THE NEXT DAY, I WAS CALLED FOR PICK UP. I DID AND ALL WAS WELL. THANKS BENTLEY BUICK AND FOLKS!!

James Thorne

Sep 6, 2015

I CAME WITHOUT AN APPOINTMENT AND EXPECTED TO WAIT ONE AND A HALF HOURS BUT WAS OUT IN LESS THAN ONE.

Paul Clements

Sep 5, 2015

My experience with Bentley was very good. The personal was very friendly and helpful.

R Mark Dumbacher

Sep 5, 2015

Bentley is an excellent dealership. Everyone is knowledgable and easy to deal with. I have purchased several trucks at Bentley. I am enjoying my new GMC.

Joanne Horn

Sep 4, 2015

Totally satisfactory. Pleasant, efficient people throughout the service department. Made it easy to have my car serviced. Thanks

Connie Campbell

Sep 2, 2015

Excellent service! Super Fast! Staff was very friendly and courteous. I wish all businesses treated their customers as well as the employees at Bentley!!!

Kembela Mccrary

Sep 2, 2015

On this visit I was helped imediately by Kirby & every other member of the Bentley staff was extremely courteous! I really appreciate the service!

Stacy Norris

Sep 1, 2015

Everyone was friendly and not pushy. We felt relaxed while buying our new car.

Carol Cadenhead

Aug 31, 2015

Large facility with a lot of employees to assist. Clean and orderly. Will return.

Dennis Moore

Aug 24, 2015

Everything was excellent. No Problems. Great Experience

Julie Barnett

Aug 23, 2015

The customer service rep should look at our history of coming in before asking so many question about the service. Based off this then asking if we know where the waiting area is was kindof a waste.

Eddie Coleman

Aug 22, 2015

Great service. Scott is the best service advisor I have ever had the pleasure to work with in over 40 years of driving vehicles.

Woodrow Williams

Aug 22, 2015

Called Tammy Jones to inquire about a security system service alert on dash. Arranged at date and time to check the system. The technician checked and learned the Cadillac auto needed a necessary factory software extensive update. Scheduled a mutual agreed appointment with Tammy to leave the auto all day for the update. Arrived the next day at the agreed time. The van driver took me home. Tammy called late afternoon to arrange a time for the van driver take me back for the auto. The auto was ready when we arrived.We are always met at the service entrance with a warm professional greeting. The information I have provided above is the same excellent professional service I have received with my current and previous Buick autos over the past five years.

Laverne Askew

Aug 21, 2015

Arrived mid afternoon for Oil Change. Service man verified they could get my car in to perform the service. Checked out additional concerns i had. Made a few recommendations regarding services needed. Service work completed within the hour.

Matthew B Murphy

Aug 21, 2015

Our experience with buying a 2015 Buick Enclave at Bentley couldn't have been easier. Tony did a great job and was honest and upfront when answering all of our questions. He even offered to drive the car out of town to deliver it to us (3 hrs away). Would definitely recommend buying from Tony and Bentley Auto.

Dorinda Marchetti

Aug 20, 2015

Vehicle was serviced at time of appointment. Technician assigned to us has consistently provided outstanding service. Dealership bldg. very clean, waiting area was great. Bathrooms very clean. Courteous Staff.

Joseph Goss Jr

Aug 20, 2015

Outstanding & quick service. Service rep was outstanding and took care of all my needs.

Kenneth Wohlfert

Aug 20, 2015

Our 2011 Acadia's air conditioning was not cooling properly and the problem was isolated to the condenser, which was replaced.

Harold G Hamer

Aug 19, 2015

Sales staff was very helpful, professional and knowledgeable as was the finance personnel. There was a bottleneck of sorts getting to finance which caused some frustration on our part(over 2 hr wait). Perhaps more emphasis should be given as to appointments and scheduling. Overall it was a good experience, but could have been better with planning.

jgr

Aug 17, 2015

The service provided was excellent. They did a great job.

James Magnusson

Aug 14, 2015

Quick oil change without appointment, in and out with a short wait.,

Liana Pittman

Aug 14, 2015

I love the service advisers and I love the professional work that is done at Bentley. Everyone does a great job and they always make me feel welcome. The facility is nice and it's easy to navigate.

Peter Barber

Aug 13, 2015

Fast, professional and pleasant.....Pulled in at 8:45am and was out at 8:50am....Got a call at 11am saying the car was ready......Couldn't have been easier!.....PPB

Lynda Darnell

Aug 12, 2015

We've used Bentley for years. Probably would not go anywhere else. Scott Kendrick always takes care of us in a professional yet friendly way. The facility is always so clean.

CR

Aug 7, 2015

Always have had a good experience with Bentley. That's why I keep going back.

Shirley Ferguson

Aug 7, 2015

Always very friendly! Everyone always says Hi or Good morning!!

Kathy Leberte

Aug 5, 2015

Everyone was friendly. The service was efficient and fast. They explained all of the services performed and asked if I had any questions.Always a pleasant experience when I take my favorite Cadillac to Bentley .

Thomas Ford Jr

Aug 5, 2015

We have bought multiple cars from Bentley and been very happy.

William Mccauley

Aug 5, 2015

We originally went to Bentley to consider purchasing a Buick Enclave. After listening to our driving habits and needs, our salesperson, Johnny Roberts, suggested we test drive a Cadillac SRX as well as the Enclave. Both cars were impressive, but after a night of deliberation, we decided on the SRX. When we took delivery of the car, Johnny spent a considerable amount of time introducing us to the sophisticated CUE system of the car which would have taken us weeks to master without his help. A second session with Johnny a week later answered the remaining questions we had about the operation of the vehicle.Although we have only driven the car locally thus far, we are pleased with the comfort and safety features in the SRX. We look forward to our first long road trip.

James D Hornaday

Aug 4, 2015

I had been to other dealerships and had not been able to make a satisfactory deal. Ricky Crook and Greg Sexton made it happen!! They are comsummate professionals that are all about customer satisfaction and they follow up on every detail!

Richard Bell

Aug 4, 2015

The service was great and extremely fast! The facilities are comfortable and clean. Service Advisor handled everything.

James Boyett

Aug 1, 2015

I've always been pleased with the professional manner and courtesy with which my vehicle's service and maintenance issues have been addressed.

Rayon Carlisle

Jul 31, 2015

I brought our Buick encore in because I was concerned about a noise that occurred only when I backed out of the garage the first time each day. Kirby explained that that had to do with a film that can form on the brake drum which is ceramic. He assured me that it was common to all vehicles with this type of braking system. While I was there he informed me of a re-call notice on the parking brake cable. It was inspected and no evidence was found to warrant replacing the cable.As usual, Kirby was attentive to my concerns, friendly, courteous and efficient. I have been using Bentley's services for over 25 years because of this type of "after the sale" service.

George Manning

Jul 30, 2015

I was promptly met on arrival, had my 2010 Cadillac DTS serviced, and was out of there in less than an hour, and was very satisfied with the service. I have been dealing with Brantley Cadillac for 17 years and have always been very satisfied with there service

Robert A Raymond

Jul 30, 2015

The Bentley sales rep, Cassidy Cooper,worked hard to get me the deal that I wanted. Very professional; very knowledgable. No pressure, no hidden charges, no harassing phone calls. The overall experience, from initial contact to close of the deal, was excellent.

Jamie E Mimna

Jul 28, 2015

Everyone was very helpful. James Bragg was very exceptional. He was very knowledgeable about your product line. Most importantly he spent time to get to know us. This ultimately lead us to do business with your dealership. We purchased a vehicle that was not on our radar . Mr. James Bragg recongnized our needs , wants, wishes & found a perfect fit. His attentiveness to listening to us resulted in us purchasing a Gmc Acadia. He recommended it to us after many different test drives of other models. My wife & son love it. I needed a vehicle that I could travel in & sit in for long periods of time .Due to back injuries over the years traveling has been only when necessary. We have taken 1st trip no problem. Thank you JamesAlso Katrina was most helpful when reviewing all options financially. She took her time to understand what was best for us. She even made recommendations that were best suited for our needs.Thank you Jamie & Samantha

Claudia Mcdaris

Jul 26, 2015

Fixed the issues on my Cadillac in a prompt manner. Shaun explained every thing in great detail. He was very pleasant.

Gary Miller

Jul 25, 2015

We needed our bumper painted and you all did good job.I only found 1 spot that looked like it could be better.

Idova Lewis

Jul 25, 2015

EVERYONE WAS SO VERY NICE, THEY TOOK CARE OF MY NEEDS. GAVE ME A RENTAL CAR WHILE MY CAR WAS BEING SERVICED.

John Hodge

Jul 25, 2015

I have always been pleased by the service and the professionalism of your service writers - particularly Tammy

Ben Robinson

Jul 24, 2015

Top notch garage with great mechanics and service staff!!

Eugene Folks Jr

Jul 23, 2015

The experience was great and expected, since we have a good history with the dealership. One thing expected but didn't happened is a courtesy car wash; when asked about it, during pickup of the car, the snwer was a carwash was not requested. This is only some to consider, for furture service opportunitites for all customers.

Kevin D Struthers

Jul 23, 2015

Jim Bragg was our salesman. He was very helpful and stayed past closing time to get us in our vehicle.

Tracy Reynolds

Jul 23, 2015

Always great service...No I don't have to enter at least 50 characters...

SC

Jul 21, 2015

Was told by a different GM dealership that my air conditioning problem could not be repaired because the parts were no longer made. Bentley GMC found the true problem and repaired my a/c. So happy with their experience, knowledge and service.

Mark Bedwell

Jul 20, 2015

When I drove into the service bay, I thought I had an appointment but there was a mistake on my part. The service representative brought me into his office and was able to fit me in and take care of my vehicle without a long wait. Truly appreciated the quick service and friendly atmosphere.

Brad Meeks

Jul 18, 2015

Jon Moore has been great. I feel that he really want to earn our business and as far as I'm concerned, he has it.

Robert Morris

Jul 18, 2015

Great experience. Very professional, personable, and prompt.

Babayele Sodade

Jul 17, 2015

It went smoothly and Jim was fantastic to work with.

Jody Guffey

Jul 17, 2015

Scott and the service team were fantastic to work with for my service visit.

Rodney A Roberts

Jul 17, 2015

My wife and I purchased a beautiful 2015 Buick Enclave and a 2015 Hyundai Santa Fe on Tuesday evening, July 14, 2015. Everyone at the two dealerships was very cordial and helpful even during a severe thunderstorm. Daniel Rogers was very helpful in showing us various vehicle choices available through the Bentley dealerships and we chose to purchase a 2015 Buick Enclave and a 2015 Hyundai Santa Fe. Daniel is a great saleperson and Josh completed the Hyundai paperwork in a quick and very professional manner. Curley Allen and Katrina Beckner did a great job of getting paperwork completed and setting up and showing us features on the Buick. It was a very pleasant experience and we are extremely pleased with our purchases.

Richard Harris

Jul 16, 2015

My car drives like new and air-conditioning is ice cold.

Suzanne Turner

Jul 12, 2015

I love bringing my cars to Bentley for service. I am always treated like a valued customer and the quality of service is outstanding. I recommend Bentley to all of my friends and co-workers. Having used another local dealer for some years, I can attest to the superiority of the Bentley experience in both sales and service.

Chuck Hunter

Jul 11, 2015

Scott Kendrick has always been great to assist and has always given professional service whenever I take my GMC in to have service or work done. Always has come through.

Michael C Shanks

Jul 10, 2015

The salesmen and staff were very knowledgeable and pleasant. The whole purchase procedure went very smoothly. We are very happy with our purchase and would highly recommend the dealership and our salesman.

Earl Presson

Jul 8, 2015

Very customer friendly and efficient service. Brought car in for oil change & tire rotation. Also solved check engine light issue regarding fuel.

Juan Saenz

Jul 8, 2015

As always, we received outstanding service in a timely manner. You always exceed our expectations!

Allison Greene

Jul 6, 2015

Nice service department. Service person who took care of me did a great job.

Chris Berger

Jul 4, 2015

The Service Dept ordered the part and set up an appointment at a later date since our daughter would not be back in town for a few weeks. Bentley GMC confirmed the appointment and the window motor was replaced on a Saturday. They even made sure the service technician would be scheduled even though he did not usually work Saturdays. The Bentley Service department always goes above and provides great service.Chris B.

Mary Kaewim

Jul 4, 2015

Tammy was a great help. Very knowledgeable and friendly.

Richard F Modlin

Jul 3, 2015

The sales person was an enthusiastic, down to earth fellow who known the vehicle. He did not use any high-pressure, but gave me the information I requested and allow me time to mentally process this info. He also pointed out and explained the new features on the vehicle. I was very impressed and enjoyed working with him.

Liana Pittman

Jun 29, 2015

I love the people and I love the excellent work! The price wasn't as bad as I was expecting either.

Faye Waite-glasgow

Jun 25, 2015

I have already recommended your dealership last evening at dinner out as I showed off my new car to friends. They like it a lot. My experience shopping for my new Encore was a pleasure. Sales Consultant Johnny Roberts was very helpful and knowledgeable about the Buick Encore and for someone who has always had a white car, I was very surprised at the richness of color and interior - sold on it immediately. Thanks for having exactly the car I needed and making my experience in shopping so pleasant. Faye Waite-Glasgow

Robert Barker

Jun 25, 2015

Great service. My service professional Ray took care of my car and its service. Everything was handled in a very expert manner. I brought it on time and it was ready on-time as promised. Ray is a great credit to Bentley Automotive, and especially to himself. He is such a great, professional guy. Thanks everyone.

Erica Lamb

Jun 21, 2015

Great service and very friendly. They always try hard to make sure I walk away 100% happy

Robert Wertz

Jun 20, 2015

Your personnel are friendly and personable. Have been performing recommended service to my car and we thank you.

Mary Yates

Jun 15, 2015

As always, I received excellent service. Mary Ruth yates

Peter Gilreath

Jun 15, 2015

Was fine but expensive for air and cabin air filters

Gary Miller

Jun 13, 2015

We ended up staying late and it was over 2 hrs past closing by the time we were ready to leave.Every one was nice and has gone the extra mile to help us.

Phillip Williams

Jun 13, 2015

I have been looking for this dealership for a long time. All other dealership in Huntsville could learn a lot from Bentley.

William Sammons

Jun 12, 2015

Great experience. Their competitor, (Woody Anderson Ford) made it an easy decision for me to go with a GMC.

A Oldacre

Jun 11, 2015

Bentley can be depended upon to always give quality and timely service.

Angela Locklear

Jun 9, 2015

Visit was for 2nd oil change, everyone was helpful and nice. Had no problems with anything during the wait. Instead of being shuttled (offered nicely by a gentleman), I chose to sit and wait and read.

Richard Oshields

Jun 9, 2015

quick to take my car and fast to service ,they where nice to deal with

Selina D Malone

Jun 8, 2015

All my experiences with Bentley have been AWESOME!!!! Greg Sexton and Ricky Crook are GREAT !!!

Bernice Berry

Jun 6, 2015

For the last 20+ years Bentley has served me well.

Phyllis Rogers

Jun 5, 2015

Got a full service job, plus rotate & balance the tires & was complete within an hour. Great Service!

Edith West

Jun 3, 2015

THE POWER STERING WAS GOING OUT IN MY CAR AND IT WAS SLUGGISH IN CHANGING THE GEARS I HAD RECEIVED A LETTER SAYING THAT THEY WOULD FIX THESE PROBLEMS AT NO COST TO ME SO I TOOK IT IN AND THEY CHECKED IT AND SEEN THAT WHAT I TOLD THEM WAS TRUE SO THEY FIXED IT I AM GLAD THAT I TOOK IT IN TO THE DEALERSHIP KERBY WAS HELPFUL AND I APPRECIATE THEM FIXING MY BUICK

James Bowen

Jun 3, 2015

staff was excellent and maintenance was performed in a timely manner

Ramon C Jones

Jun 2, 2015

Paul Wolfsberger is the consummate professional. Paul is extremely knowledgeable of the business and went the extra mile to provide us with exactly what we wanted in a timely fashion. Business was transacted in a smooth and timely manner. He took the time to answer each and every question and provided us with an in depth briefing and product demonstration of the Intellilink and navigation systems.

Glenn Humphrey

Jun 1, 2015

Bentley always gets us right in and right out in a timely manner.

Lori Buckelew

Jun 1, 2015

Great car buying experience. Very friendly staff and the process was the quickest I've ever experienced when buying a car.

Pat Sloan

Jun 1, 2015

Staff was great!!! I was not please with the car wash that I got but as far as everything else went the guys were great.

Daniel Cooper

May 29, 2015

I brought my Buick Verano in for my first 7,500 mile oil change without an appointment. The service writer told me the service will take about 1 1/2 hours for the oil change and tire rotation. than an hour, He was back and said that I was "good to go". It was a pleasant surprise!

Tiffany Rogers

May 29, 2015

Scott has been at Bentley for so many years for s reason. He truly takes the time to remember his clients and help to satisfy the needs of this busy business woman. I only come on the days he is working because he knows I like to be in and out. I tend to wait until my car needs further work than just an oil change because having a loaner saves me from having to take off of work or depend on a shuttle to take me there. Scott calls to update me on my repairs and sees the entire process through to ensure everything was completed to my standards. I see him in Publix shopping with his family and he is still smiling. Thank you Bentley for having Scott! He truly made switching from an Infiniti driver to a Cadillac driver easy. Not to mention this is my second Cadillac since Infiniti.

George Barnes

May 27, 2015

I would like to say my experience this time was excellent. Very good reception, had a loaner car ready & they were timely at getting my car serviced & back to me. All the folk were very cordial & helpful. Thank you very much.

Clarence Tidwell Jr

May 25, 2015

Service was great and quick, service personnel were friendly

Cynthia C

May 23, 2015

I was treated very well by everyone in the service department. All my questions and concerns were answered and handled.

Ed Pate

May 18, 2015

Professional,prompt and personal best describe the service that was provided.

John Porch

May 18, 2015

To date all my experiences with Bentley have been positive. The sales persons were very helpful and informative. The service department has always done what they said they would do and I have no complaints!Keep up the good work Bentley,JDP

Barbara Baggett

May 17, 2015

Friendly and helpful personnel. Good job on my car and I will beback again. Barbara Baggett

Shirley Wright

May 14, 2015

Very Clean Dealership. I was looking at how clean the entire place was. Everyone always says hello!!!

Joseph Johnson Jr

May 13, 2015

Shane Johnson is always ready to assist with any problems or concerns. Will use your service in the future. All the staff is always helpful and friendly.

Ralph Ezell

May 13, 2015

The entire staff at the service area went out of their way to make sure we were taken care. They were friendly and professional!

Woodrow (Woody) A Williams

May 12, 2015

The Bentley Automotive Dealership strives to address an individual's and/or family's concerns - issues for purchasing, servicing, and/or repair of vehicles. This evaluation is for various experiences over several years.

Clifford Crowell

May 11, 2015

My story starts in Bell Buckle Tn. with a dead battery. I call the Cadillac road service number. They send a representative to jump me off and I drive to the local GMC dealer which is a Chevrolet dealer. They try very hard to replace the battery. Problem is they did not have a direct replacement. They decided to charge the battery and that would get me to the local Cadillac dealer. In the interim they said there was a recall to reprogram the computer and they would perform it.The recharge did not work and they came up with a battery that would work. They replaced it and it has worked fine.They could not get the recall to reprogram the computer to work, so it was not performed. I came home and carried the vehicle to the local dealer. I did not have an appointment, however the rep worked me into the system in a timely manner and successfully performed the recall. It is a lonesome feeling to be stranded, however the system worked and my family was able to safely get home. Every one I encountered was very professional and tried very hard to get my problem resolved. Thanks to everyone.

Katie Chance

May 11, 2015

Came in to change my oil and rotate tires. Waited 1 1/2 hours and was out the door.

Brenda Capps

May 9, 2015

Vehicle service was accomplished in a professional and timely manner. Scott, service tech., was great.

Carolyn Thompson

May 9, 2015

Prompt, courteous, and very professional. Very satisfied with service. Will return when I need service in the future.

Thomas Rogers

May 6, 2015

Bentley keeps the customer in mind with suggested vs needed repairs.

Ellen Crawford

May 5, 2015

Customer service was outstanding and ordered parts were timely delivered.

Jason R Haughton

May 3, 2015

Overall I was very impressed with the approach and professionalism of the staffor at Bentley GMC. They answered all of my questions about my new Sierra (which I admit included a number of texts and emails) and went out of their way to find me an SLT that had all of the bonuses and incentives during the (very busy) last two days of the month. Cassidy was very knowledgeable about my truck and I never once felt pressured into buying. I walked out the door for less than what I had intended on spending which was just the icing on the cake for a great buying experience. I would recommend Bentley to anyone.

Susan Livingston

May 1, 2015

I appreciate being called when my vehicle was ready for pickup.

Kathy Pierce

Apr 30, 2015

Mr. Kendricks got me right in to take care of a nail in my tire. I also had the oil changed in my vehicle while I was there. My vehicle was taken care of in no time and I was on my way.

BJP

Apr 28, 2015

Excellent overall service but I almost fell from slipping on the wet Drop off area floor. Strongly suggest keeping that area free of water/rain

Cynthia Pringle

Apr 28, 2015

Came in for a oil change. It was done in a timely and professional manner.

Jimmy Evans

Apr 28, 2015

We were treated excellent by all staff we came in contact with. Our sales associate, Quinton Lewis, provided exceptional service and helped us get a great deal on our new 2015 Yukon. The finance manager, Kristina, also provided excellent service and helped us quickly and smoothly complete the purchase of our new vehicle. Great place, great prices and great service!

Judy L

Apr 28, 2015

We are very pleased with our recent experience at Bentley Cadillac. From the beginning process of choosing a vehicle, to taking possession of that vehicle, the staff did everything possible to make us happy.

Youell Singleton

Apr 28, 2015

Very timely with services. The service advisor, Kirby Acklin, was very professional and helpful.

Collins Pearson

Apr 24, 2015

I just bought a 2015 GMC Yukon Denali and the transaction was fast and friendly. The entire process was a pleasure and I would recomend that anyone that is in the market for a new or used car to make Bently their first and only place to buy. The sales department is not pushy and they are fair and reasonable. The service center is second to none. I have been buying cars from Bently since the 1980s and have always been pleased.

William Elliott

Apr 24, 2015

Entered the dealership and was greeted right away. Everyone always has a smile and eager to help.

Eddie Coleman

Apr 23, 2015

Great Service and friendly people and free popcorn

Richard Jackson

Apr 23, 2015

Scott was very friendly and helpful in scheduling our service, keeping us informed and having it done in a timely manner. Excellent job! Plus I appreciate your obvious concern in doing collecting these surveys.RKJ

William Schlapman Jr

Apr 23, 2015

A routine maintenance visit...went smoothly and quickly, completely satisfying from start to finish. Friendly staff everywhere.

Willie Loper

Apr 23, 2015

Very friendly staff and attentive to the customers concerns. I enjoy my visit every time.

Bob D.

Apr 22, 2015

Brought car in for covered oil change and tire rotation, was prompt, no problems.

Howard Messer

Apr 21, 2015

Professional through the entire process. The Employees were friendly and knowledgeable of my Truck.

Dickson Ikard

Apr 18, 2015

Very efficient and knowledgeable. Easiest that I have ever bought a vehicle.

Tim Smith

Apr 18, 2015

The staff at bentley was great all folks were polite and respectable and offered their help. I was very impressed. It was not huge dealership as i have been to in the past. Treated me like i was person instead of just a sale. Thank you very much Bentley

Dale Pufahl

Apr 17, 2015

Oil change and tire rotation done. Cabin rattle noise identified and corrected. Vehicle was ready as promised.

Robert Palmer

Apr 17, 2015

My 2015 Escalade 4WD service indicator illuminated over the weekend. I on tasted Bentley service department and the service technician (Ray) educated me on the functionality of the system, thereby ensuring I had a safe trip home.Early Monday morning my regular service technician (Kirby) was informed and he immediately received me, coordinate a loaner vehicle and took control of researching and repairing (diagnosing) my service indicator. lol of which barely impacted my work schedule and timeline. Simply awesome service, much better than my BMW service center.

Thomas Sharp

Apr 16, 2015

You did a great job restoring my truck. Thanks !!!!!!!!!!

D. Pounders

Apr 14, 2015

I could not be happier with my recent buying experience at Bentley GMC. I was looking for a new GMC Sierra 3500 Denali single rear wheel (SRW) truck. I needed a 3500 to tow my fifth wheel travel trailer and wanted a SRW because the truck was going to be my daily driver. This truck is hard to find in a SRW. I shopped around with several local GMC dealerships. I walked into Bentley one Saturday afternoon and a man greeted me and asked, "is anyone helping you?" I told him, "no, but you can." The man was Greg Sexton, the General Manager at the dealership. He could have easily pawned me off to one of his sales associates but instead, he invited me into his office and we proceeded to discuss what I was looking for. He searched local dealer inventories but nothing was available that met my specifications. He offered to order the truck to be custom built. What impressed me most about Greg was his openness when it came to valuing my trade. He showed me how they came up with the amount they would put into a trade. It was very refreshing to deal with someone so open and honest. I trade either my wife's or my car every year so I have dealt with many dealerships and sales people. I can tell you without a doubt that this has been my best experience to date.

James Blevins Jr

Apr 14, 2015

Addressed all warranty issues as I understood them without any surprises. Performed required oil change and inspected any time related issues. Informed me of condition without me asking for the review. Got in and out in reasonable time line with minimal delay.

Paul E Prosser

Apr 14, 2015

our salesman was very helpful and friendly. He gave us options we had never thought of. he made follow up phone calls , cards. This is our 3rd vehicle from this dealership.

Lawrence Werner

Apr 11, 2015

Very helpful and courteous and did everthing was wonderful.

Crystal C Goode

Apr 10, 2015

With multiple new car purchases from here...I have always left feeling very delighted and proud! I am a loyal customer and am especially fond of Bob Showers in body shop...Jim Mercer and Tony White in sales...Tammy and Scott in service department. They go above and beyond in all they do! Thanks

David White

Apr 9, 2015

After my last experience with Bentley, I swore to myself I would never return because of their horrible customer service. However, I had to take my vehicle in for a recall and found that they had revamped their customer service process. When I called to make the appointment, I talked to a very caring and courteous person who provide me with a direct phone line in case of problems. When I took the car in, I remained on site during the service. The person I dealt with, Tammy, treated me like a valued customer instead of a problem. The car was ready when promise and the issue resolved.

MJ

Apr 9, 2015

Salesman was very knowledgable. Very smooth transaction.

Hank jr

Apr 8, 2015

Headlights to be fixed - condensation In both - no effort to fix or repair the - only option offered was to replace at $4,000 for two headlamp assembly - that apears to be Unacceptable that there is no condensation fix !

Amanda Worlow

Apr 7, 2015

The service was excellent and the service writer did an outstanding job. I will come back due to his details towards my truck.

Jean Greenwood

Apr 7, 2015

My On-Star system notified me that I needed an oil change. I was able to make a convenient appointment and brought the car in. In a very short time my car was ready. The dealership had also rotated the tires and installed a new air filter. I can always depend on service above and beyond with Bentley.

Cynthia Benson Shelton

Apr 6, 2015

My experience in the Bentley Service Department is Always EXCELLENT!!!!!

James Sanderson

Apr 2, 2015

Great experience,friendly, prompt Will be back for all my routine services.

Lee Hoekenschnieder

Apr 2, 2015

I had an unexpected mechanical problem and the service people took my car right in and provided me with a loaner until my vehicle was repaired. I have the utmost confidence in the people at Bentley. They're awsome!

Martha Tucker

Apr 1, 2015

I arrived on time for my appointment and the representative was immediately ready to help me. He explained exactly what was needed and the car was done in a very timely manner. Everyone I had contact with at the dealership was very friendly and welcoming.

Rosemary Little

Mar 31, 2015

The service department folks at Bentley have kept me as a customer with their expert, honest and professional service. I recently purchased a car there because of this service. A special thanks to Scott Kendrick for his years of help to me.

JR

Mar 27, 2015

Great Service. Completed all the tasks quicker than expected.

Cynthia S Tumlinson

Mar 25, 2015

We were looking for an Enclave and pulled into your dealership just to look. I had been doing research online and had many dealerships calling me and emailing me constantly. The salesman I used was very helpful and checked on me but was not buggy. We received great service and everyone was very nice to us. We will definitely buy there again.

Diana Kilgore

Mar 25, 2015

Kirby was excellent. All staff are professional and helpful.

Laurence H Burger

Mar 25, 2015

We were looking for a late model used car for my wife. But, when we saw the Buick Lacrosse, my wife fell in love with the one on the lot. Our son has a 2014 Chevy Impala, which is basically the same car, so we knew a lot about it. After the knowledgeable salesman Cassidy went over the car, we decided to buy it. Didn't even take it for a test drive; that is how confident we were in the sales job, and our experience with Buick and the Bentley dealership in particular. Next time, we will start (and likely end) our car purchasing trips with Bentley.

Robert E Morris

Mar 25, 2015

Absolute great experience at the dealership and my salesman Chris a Booker was outstanding, I highly recommend both Bentley and Chris!

Susan Dunaway

Mar 25, 2015

Buying my new GMC Terrain was the easiest, most pleasant car buying experience I've ever had. Rick Crook and the staff at Bentleys went the extra mile to make sure of that. Would I recommend them? I already have!

Gina King

Mar 21, 2015

First time utilizing a dealership for repairs. I came in for a recall and needed other repairs. The man in customer service, Tom, was courteous and on top of everything. The repairs were completed 30 minutes prior to his estimated completion times. I will be returning to get any other issues repaired.

Lois Adams

Mar 21, 2015

Kirby did a great job. Courteous and thorough. Even had my car washed inside and out! Great experience.

S Austin

Mar 20, 2015

Our sales person was very knowledgeable about the vehicles we were considering. He was helpful and accommodating.

Kimberly Booker

Mar 19, 2015

Chris Booker worked to find my perfect vehicle and managed to keep the vehicle of my dreams within my budget.

Bruce Biggard

Mar 16, 2015

I've always considered the Bentley Cadillac servicedepartment excellent in all regards. I only wish Icould say the same about the GM product.

Erica D Lamb

Mar 14, 2015

I purchased a Used vehicle from Bentley in 2012 with sales man Ricky Crook. When I started having some mechanical problems with it, The service department went out of their way to try to help me figure out what it was. When things happen, beyond their control, I decided to trade my vehicle in for a New Enclave with Bentley. My decision to go back with the same car from the same place was based on the General sales manager and the service manager Going above and beyond to make sure I got the best deal. Thank you, Greg, Eric, and Ricky

Kenneth Henry

Mar 13, 2015

Quick service, excellent service. In and out for a recall in less than a hour.

Kimberly J Weaver

Mar 12, 2015

Knowledgeable about the vehicle I purchased Very friendly, courteous and respectful

Gregory Long

Mar 11, 2015

My experience was excellent with Bentley. My truck seems to be running just fine. I have no complaints.

James Bowen

Mar 9, 2015

Staff was helpful. Service department searched exhaustively to solve the problem and ensure repair fixed the problem.

Richard Harris Sr.

Mar 6, 2015

Mr. Kirby took care of my car and noted all conditions and now my car runs as though it's brand new. Thank you for taking care of me and my care. Great Service!!!!

Kevin Beebe

Mar 5, 2015

Just a routine oil change and a few minor issues. All taken care of in timely manner. Left with smile and feeling besides loving my Enclave, my choice of dealership was a big win for me!Thanks

John Stricklin

Mar 4, 2015

Upon each of the last 3 or 4 service visits I have presented a discount card for oil/filter and free tire rotation. Each time I have reviewed tire rotation question with service adviser as well as asking for service tech to check spare. Prior recent bills/receipts have not indicated tires were rotated. Most recent bill/receipt does indicate tires got rotated. However I continue to get monthly status reports from On-Star indicating that tires should get rotated. So one or the other is incorrect -- either tires got rotated w/o an update entry into the on-board record system for OnStar access, or tires did not get rotated. And the problem is that I have no way of knowing which is the case. On most recent visit for recall update as well as oil/filter (and the requested tire rotation), I got a phone call that a front boot was leaking, that I should have fresh coolant, and that I should have brake fluid changed. I have over 40 years as an engineer in the automotive industry and do understand why both coolant and brake fluid can warrant an occasional change. Since I had left the car for the day, I approved the request to change both. I find it interesting that your service dept asks permission to perform some high margin maintenance items w/o providing evidence of test results to justify the work (corrosion inhibitor depletion in coolant and moisture content in brake fluid), and yet don't ever seem to find the time to follow the repeat requests for low margin tire rotation (or if actually done,not taking the time to properly enter update into the car's computer system). Also, while of minor impact, I have come to accept the greasy hand prints on the hood as evidence that the oil change was probably actually executed, but this time the driver side front fender actually experienced a slight bend where apparently it had provided a handy hand-hold during service. I was able manually to straighten out the fender but we seem to have ended up with a crease in the inward facing flange at wheel well where the bend had taken place. Before retirement I had a boss who continually preached to watch out for the little things since all the other people will be worried about the big stuff and it is the little things which can become the real problems if not pursued. I am a first time customer at Bentley and enjoyed the buying experience, but these little things do get tiresome --

Kembela Mccrary

Feb 27, 2015

I had an issue with the heat in my ATS and Bentley repaired it. Well, there was a glitch and I returned it to them the following day, they gave me loaner vehicle with no questions and kept my car until they corrected the issue. This was awesome and made me feel as if I'm an important customer.Kirby is an awesome service rep!

Robert Barker

Feb 27, 2015

I brought my car in for service and was helped immediately. Every thing was handled in the most professional manner. The friendly service rep fixed me up with a really convenient time to get the service completed. I had my car right on schedule. Thanks for the great "job well done".

Anita Rice

Feb 26, 2015

Always friendly, timely service. They go the extra mile. Great coffee and popcorn too!

James M carter

Feb 26, 2015

Excellent. Waited patiently for vehicle. Great support from Scott in repairs.

Mike Careathers

Feb 26, 2015

Great service on my 2013 Sierra! Full service and tire rotation for only $45. Thanks!

Bobby Lester

Feb 20, 2015

Took my work truck in quickly, diag. the trouble and got it repaired and back to me a lots quicker the I had ever expected.Thanks to Tammy and the service dept.

Randall Payne

Feb 20, 2015

everything went fine as always ihave used the servic department ever since i bought this truck in 2012

Charles Ruddy

Feb 19, 2015

The service was very professional. We received frequent updates on the status of our collision repair work. The Bentley Team worked seamlessly with our insurance company to minimize and administrative work on our end. Minor technical problems after the repair were promptly and professionally addressed by the excellent service department.

Jerry C Edwards Sr

Feb 19, 2015

Ricky Crook was my salesman and he did an excellent job of providing information without sales pressure. I feel (whether it is true or not) we reached a price that was good for both of us. Ricky also spent time showing me the features of my truck after completing the sale. He wasn't hurried and his feature demonstration was most helpful. I am enjoying the purchase of my 1st truck even though I am 73!

Beverly Sullivan

Feb 17, 2015

Always good and consistently satisfied with service.

Johnie Keeter Sr

Feb 17, 2015

Good. Glad Shane Johnson has returned to Bentley Buick.

Ken Arflack

Feb 13, 2015

Our 2013 XTS with 6700 miles had a dead battery. I called Bentley Cadillac (Shane) who suggested that we call the towing service and have the car brought to his location. Towing service could not jump the battery and had to manually move the car to the truck to move it to the dealer. Car battery was charged, a GM recall servicer was also completed and an oil change service was completed while at the dealer. Car was available next day.

Bethany Foret

Feb 12, 2015

Being able to make an appointment on line from email reminders is very easy & convenient. Upon arrival, I'm greeted immediately & my vehicle is covered to protect the interior. I'm informed if any additional services may be due or needed so I don't have to make any extra trips for service. Upon completion, I'M escorted to check out to ensure no problems on the invoice billing. It's personal & timely & very pleasant.

Mark L Midenberg

Feb 11, 2015

EXCELLENT TO DEAL WITH HAD A GREAT SALES PERSON WHO WAS VERY HELPFUL THROUGH THE SALES PROCESS AND AFTERSEE JOHNNY HE IS THE BEST

Wayne Reed

Feb 11, 2015

The service department definitely has their act together, they were very busy but had the flow down. Pleasure doing business with this first class operation!

Yolanda Belue

Feb 11, 2015

Tammy at Bentley GMC, Huntsville, AL was very helpful to me. SHe kept me up to date on what they were doing to my Acadia and the cost that would be incurred and also, what things that were broken that were covered under my extended warranty.

Barbara

Feb 4, 2015

The job was fast and the people were friendly. My experience over all was excellent and I will be returning.

Dottie Frost

Feb 4, 2015

This service department is knowledgeable and helpful. They get the job done right and have very pleasant attitudes.

Bentley

Feb 3, 2015

Always a pleasure to deal with the Bentley staff. Have been dealing with the Huntsville office for years and they are a great bunch of people. They know what I want and always have come thru for me. I love my new Buick Onclave very nice ride. Thanks so much for everything especially Jonathan Mosley.

Kimberly Hendriks

Feb 3, 2015

I was greeted with a smile upon arrival and treated well. My vehicle was in-processed promptly and I was offered the option for a courtesy ride to and from work. My SRX was ready and waiting for me at the promised time and was nicely washed. I was excorted to my vehicle with a kind smile and an opened car door. This is exactly the kind of service I love and appreciate. Great team!

William Lucas

Feb 2, 2015

problem handled profesionally, result entirely satisfactory.

Fred Townsend

Jan 30, 2015

Jonathon (sorry if misspelled his name)was very helpful and worked everyway to get what I wanted... Great job... Only wish I would have come to Bentley many years earlier.

tractor driver

Jan 29, 2015

all around great job and good service ,great people,easy to work with

Jerry Mullinix

Jan 26, 2015

Bentley Cadillac always provides highly professional service in a timely manner. They are among the best in the dealership servicing business. Service personnel are helpful, friendly and extremely honest with accurate assessment of problems.

Ray R.

Jan 22, 2015

Very good experience, had warranty work done in my car.

Riley Westmoreland

Jan 19, 2015

The service was good. The things I recieved were regular service items as per the mileage on my car.

Brandon Schrimsher

Jan 16, 2015

The service department was clean and fast. Tammy Jones is the best service representative I have ever had the pleasure of dealing with.

Dulcie Westbrook

Jan 16, 2015

Great service exactly as expected. Very professional service people. Service is a big part of the ownership experience. Bentley does it better

Randy Finley

Jan 16, 2015

Checked in as planed, offered a ride back to work. Car was served as requested. recived call to pick up, charges where reasonable. And all was great. Mr. Kendrick is a really super service nan , many thanks to him and crew.

John A. Hudgens

Jan 9, 2015

not pleased with more than several service related instances, and the quality of those services.

Daniel Della-calce

Jan 8, 2015

As I live a good distance from a GM dealership it is a long drive just for an oil change. So since I was in town I decided to stop at Bentley Cadillac/GMC in Huntsville, Alabama and see how long it would take for an oil change and tire rotation as a walk in without an appointment. I was told it might be up to an hour and a half but as I had bought lunch and had it in the car I decided to wait. I first sat with Tammy Jones who was competent, polite and friendly and after getting my information asked if I knew where the customer lounge was. I did and proceeded there. The lounge was large with comfortable leather chairs and a tall table where I ate my lunch. The lounge had a TV and free coffee bar and was clean and well appointed with even a charging station for cell phones. As it turned out the wait was only 40 minutes which to me was exceptional for a walk in and the cost was comparable (with the blended synthetic oil) to quick change oil places and they would not have done a tire rotation. All in all I would recommend this dealership for anyone looking for competent, friendly service with a clean comfortable atmosphere.

DJF

Jan 8, 2015

I have used Bentley Cadillac for servicing and bodywork both before and after moving to Huntsville from West Central Illinois. Both departments are highly efficient, exacting in their work, reliable, and true to their word. I've never had better anywhere I lived. I have had my car serviced at other dealers, here in town, but I had problems both times with one, and while the others were okay, they just didn't operate with the same finesse.Highly recommended.

JB

Jan 8, 2015

They always service my vehicle in a timely manner. They are eager to please and always friendly and accommodating.

Kilgome

Jun 19, 2014

Employee(s) Dealt With: Roger S Kendrick My Review of Bentley Buick Cadillac Gmc: Do not take your car to this service center. I should have paid attention to the bad reviews I found online but I did not and I have had the worst experience in customer service and vehicle service. Seriously, Firestone is excellent and there are locations near by. 11/2013 - I take my 2011 Buick Regal to the dealership because the air conditioner stopped working and the front drivers seat warmer stopped working. I also needed an oil change and tire rotation. The dealership determined my ac condenser was damaged ( I later learned this is a common occurrence in Buick vehicles). I was advised it would be $523 to fix the AC. Because it was nearing winter, I elected to wait until the next season to have it done. TUESDAY 6/3/2014 - I call the dealership to make an appointment for service. An appointment for the following day 6/4/2014 at 8:30am was given to me for service. WEDNESDAY 6/4/2014 - I arrive for my scheduled appointment and advise the service representative that I am there to follow up with the AC issue from my service in November. I was advised they would call me as soon as they got it to the back and let me know an estimated time it would be finished. At 3:36pm I had not heard anything so I called to see what was happening with my car. At this time I was told "we are still trying to see what is wrong with the AC". I reminded them that they had already done this process in November and was told "I'm glad you said that" even though I had already reminded them. I was told my car would not be done that day and they would provide a rental so I go to pick it up. When I arrived the service representative Scott asked me to come into his office to provide my insurance information for the rental. While I was there there was also another random customer just sitting in his office while he was gathering my personal information. I didn't think this was professional but I disregarded it. I was given a rental and told my car should be done the next day. THURSDAY 6/5/2014 - at 4:27 I call to check on my car because I hadn't heard anything all day. The first call I was transferred to the service department and then hung up on me (this happened more than once...the phone system they have is TERRIBLE). I finally reached my service person, Scott. He advised me AGAIN that they "still haven't figured out what was wrong" I told him yet again that the issue had already been identified by them in November. At this point he replied, "oh...we'll...we....check out all the cars again". I was told yet again that I would hear from them the next day. FRIDAY 6/6/2014 - at 1:16 pm I had not received a call from the service center as promised. I call and was ...again...accidentally hung up on during transfer. I call back and finally reach Scott the service representative and was told "they just don't know what is wrong with the AC". I asked him to look up my car service history while we were on the phone. He seemed surprised to see that the history very clearly stated that the condenser was damaged and needed to be replaced. At 2:48 I receive another call from Scott advising me to keep the rental for the weekend and they would try and figure it out on Monday. At this point I realize they just aren't listening to me at all. MONDAY 6/9/2014 - I receive a call from Scott at Buick to tell me there is a nail in my tire and I would need a new tire. He advised the tire would cost $386. I'm not even going to get into what a terrible price that is. I have yet to be able to find a single tire for my regal that is that expensive. I advised him I would get the tire somewhere else not to replace it. He said ok and that he would call me later that day about the AC. TUESDAY 6/10/2014- I don't hear from Buick all day long. WEDNESDAY 6/11/2014- I have a missed call from Buick (at 3:28 pm) and a voicemail telling me my car is ready for pickup. I call them as soon as I leave w

Kilgome

Jun 18, 2014

Do not take your car to this service center. I should have paid attention to the bad reviews I found online but I did not and I have had the worst experience in customer service and vehicle service. Seriously, Firestone is excellent and there are locations near by. 11/2013 - I take my 2011 Buick Regal to the dealership because the air conditioner stopped working and the front drivers seat warmer stopped working. I also needed an oil change and tire rotation. The dealership determined my ac condenser was damaged ( I later learned this is a common occurrence in Buick vehicles). I was advised it would be $523 to fix the AC. Because it was nearing winter, I elected to wait until the next season to have it done. TUESDAY 6/3/2014 - I call the dealership to make an appointment for service. An appointment for the following day 6/4/2014 at 8:30am was given to me for service. WEDNESDAY 6/4/2014 - I arrive for my scheduled appointment and advise the service representative that I am there to follow up with the AC issue from my service in November. I was advised they would call me as soon as they got it to the back and let me know an estimated time it would be finished. At 3:36pm I had not heard anything so I called to see what was happening with my car. At this time I was told "we are still trying to see what is wrong with the AC". I reminded them that they had already done this process in November and was told "I'm glad you said that" even though I had already reminded them. I was told my car would not be done that day and they would provide a rental so I go to pick it up. When I arrived the service representative Scott asked me to come into his office to provide my insurance information for the rental. While I was there there was also another random customer just sitting in his office while he was gathering my personal information. I didn't think this was professional but I disregarded it. I was given a rental and told my car should be done the next day. THURSDAY 6/5/2014 - at 4:27 I call to check on my car because I hadn't heard anything all day. The first call I was transferred to the service department and then hung up on me (this happened more than once...the phone system they have is TERRIBLE). I finally reached my service person, Scott. He advised me AGAIN that they "still haven't figured out what was wrong" I told him yet again that the issue had already been identified by them in November. At this point he replied, "oh...we'll...we....check out all the cars again". I was told yet again that I would hear from them the next day. FRIDAY 6/6/2014 - at 1:16 pm I had not received a call from the service center as promised. I call and was ...again...accidentally hung up on during transfer. I call back and finally reach Scott the service representative and was told "they just don't know what is wrong with the AC". I asked him to look up my car service history while we were on the phone. He seemed surprised to see that the history very clearly stated that the condenser was damaged and needed to be replaced. At 2:48 I receive another call from Scott advising me to keep the rental for the weekend and they would try and figure it out on Monday. At this point I realize they just aren't listening to me at all. MONDAY 6/9/2014 - I receive a call from Scott at Buick to tell me there is a nail in my tire and I would need a new tire. He advised the tire would cost $386. I'm not even going to get into what a terrible price that is. I have yet to be able to find a single tire for my regal that is that expensive. I advised him I would get the tire somewhere else not to replace it. He said ok and that he would call me later that day about the AC. TUESDAY 6/10/2014- I don't hear from Buick all day long. WEDNESDAY 6/11/2014- I have a missed call from Buick (at 3:28 pm) and a voicemail telling me my car is ready for pickup. I call them as soon as I leave work and the service center was closed for the day. THURSDAY 6/12/2014- the calls

K.Miller

Jan 9, 2014

I contacted Bentley Buick GMC Cadillac via the telephone and may experience with them was great the staff was friendly and they provided good customer service. I am going to make a purchase from this car dealership.