Bert Smith Volkswagen Subaru reviews

Damien

Feb 14, 2016

Great experience by Damien from Tampa, FL | December 4, 2015 Mark DeHaven was a pleasure to work with. Super low pressure but will work to get a good deal done.

Ed K

Feb 9, 2016

The only reason the Buying Process got 4 stars is that it took so long to complete the paperwork. Subaru has an extensive checklist that they require of their dealers and it literally took almost 3 hours to work through all the paperwork. But our salesman, Tony Kritikos and his manager Charles and the staff at Bert Smith were friendly, accommodating, patient, and helpful. It was a long but enjoyable experience. So far we love our new Subaru Outback. Thanks, Tony!

Scott

Jan 17, 2016

I had done research online and at other dealers before I found the car I wanted at this dealership. I went into the dealership on Friday 1/15/16 and met Mike Brown. He was the most easy-going car salesman I have ever met. We looked at the car and he explained everything it contained. We went on a test drive which felt like catching up with an old friend. I never felt pressured with Mike to make a decision, and didn't need to ask questions since he had provided all the details as we went! When we got back to the dealership, we went inside to Mike's office where they provided a price which was better than any other offer I had seen to that point. I told Mike that I needed my fiancee to approve everything and we would be back the following day. At that point he brought Charlie, the sales manager, over to meet me. Charlie was extremely nice and asked about my engagement and again, chatted like friends. Saturday, 1/16/16, I brought my Fiancee to give the approval. Mike gave us the keys to the car and told us to take our time looking it over and he would come out a few minutes later. This was a perfect way for us to talk without feeling like we needed to hold back our thoughts. Mike came out after a few minutes and asked if my Fiancee wanted to take a test drive which she did. Mike remembered little details about our conversation the day before which showed we weren't another sale, he actually cared about us as people. We returned to the dealership, and Mike brought us in to talk finances. The agreed upon price from the previous night was still on the table, and they even knocked money off so we could hit our budget. Charlie came over again to see how we were doing, and brought up points from the previous day's conversation. Finally we met Bill, their finance manager, who was very nice and easy to work with. He explained everything in vivid detail, yet worked quickly as we were on a tight schedule and were already running late. He worked hard to get us a good APR which we were comfortable with and got us the best warranty plan that met our needs. Mike was waiting for us when we were done with Bill to congratulate us and give us the keys. Overall, this was the best car-buying experience I could possible imagine!

LG

Jan 3, 2016

I went to look at a used Ford Edge. My Salesman Jack was very nice and respectful. I test drove the edge twice and could not get comfortable. He found a car On the VW lot in the same parking lot. I love my car and this was the easiest car buying ever! I purchased my car on Dec 31st. I would go back to buy another car in a minute. There is no pressure and Everybody wa every accommodating. I would recommend seeing Jack if you need a car.

Crystal

Dec 21, 2015

Charles and Jared are the absolute BOMB!!! They both spent hours working with me, answering all my questions and even walked me through the process. The prices are great and you don't get that car sales pitchy stuff they are really there to help every step of the way.

New to Subaru

Dec 8, 2015

This was my first experience with Subaru and it went extremely well. Mike Brown was our salesman - very easy going, knowledgeable and accommodating. An excellent experience and we are loving our new Outback!!

Meagan

Dec 1, 2015

I bought my first brand new car last week at Bert Smith Subaru - 2016 Crosstrek. I'm in love with the car and Tony & co. made the process as close to painless as possible. The greatest customer service and all around great people who worked hard for me to get the payment within my budget. Honest, hard-working guys right here! I can't thank them all enough.

Kerry

Oct 26, 2015

Buying a new car is my next to least favorite thing to do, ranking almost even with buying a bathing suit., but my sales associate, Jack Crenshaw was excellent to work with. He was very knowledgeable about all the Subaru models, he was attentive without being pushy, and he was truly understanding about working with me and my budget. I won't need to buy another car for several years, but when I am in the market again I hope Jack is there to help me. Kudos to Bert Smith Subaru for having Jack as a sales associate!

Josh

Sep 1, 2015

Bert Smith Subaru is a great dealership with wonderful and helpful employees. I got a great deal and never felt pressured or like they weren't doing everything they could for me. I'd return to this dealership to buy a new car anytime! Thank you guys!

Cherokeebaby

Aug 31, 2015

I found the car on the internet and went to dealer that night. The details on the internet about the car were right on the button... I have always like the Subaru's and now I have one! I got a great price for a used car and am very happy with the outcome of the process . I would recommend to anyone to go see the guys at Bert Smith in St. Petersburg Florida...

Jenny

Aug 30, 2015

I was looking to buy a new car and went to this dealership just to look. A man by the name of tony came and greeted us. He was very honest and kind. He knew pretty much everything about the crosstrek and Subaru itself. The sales manager was extremely fair on the amount they gave me for my trade in and my final car price. I drove out of there as a first time Subaru owner and would recommend this dealer and tony to everyone.

ARB

Aug 20, 2015

I came back from a 5000-mile trip in my 2011 Outback with the conviction that I really, really wanted the safety features that are options in later models. I went to the Subaru website and "made" an Outback with the options I wanted, including the color. I took the printout of that car to Bert Smith Subaru. Since there were none of that specific model and accessories available "in all the East coast," the salesman was happy to order the car to be built at the factory. It took about two months but when it came it is not the 2015 model I had ordered but a 2016 with additional safety features. The price was slightly greater but I was quite happy.

Cindy & Bob

Aug 4, 2015

Bought a 2015 Subaru Forester on Monday July 27th. We had stopped in on Saturday afternoon and got a lot of our questions answered and even went on a test drive with no pressure to buy...which was so awesome. We continued shopping other dealers and test driving other SUVs. We bought the SUV on Monday afternoon and the Salesman went through all of the features with us and all in all a very pleasant no pressure experience. We like to vacation in North Carolina and North GA so the AWD will be great.

Tammie

Jul 29, 2015

Just bought a 2015 Subaru Outback today! Great experience! Highly recommend.

D Spalding

Jul 26, 2015

overall experience was excellent. Our salesman was Jared. He gave us a thorough explanation of what we were looking at. Did not pressure us to buy a more expensive vehicle. Had a glitch in Finance dept requiring us to make several trips to co buyers residence,but was all because of DMV rules. Love the new Forester.

Tracy

Jul 23, 2015

The entire staff is very nice, warm, funny, knowledgeable and inviting. There was no pressure to buy at all. The dealership actually matched a price from another dealership, even though it was lower than their price. This was a great car-buying experience. They walk you through all the vehicle features in detail and help you personalize your vehicle before you drive off the lot. You can call any time with any questions or concerns. We will continue to be customers here as long as we are in the Tampa area.

Carmela DePaola

Jul 22, 2015

I was very happy to get the car the same day I went to look. My sale person is the same one to sell me a car before and the best at making you feel welcomed and no pressure His name is Tony Kritikos I'm sure you will know whom I'm talking about.

Jack

Jul 6, 2015

Great customers service and absolutely no pressure which is very important. It was a true pleasure purchasing from the dealer.

Roseanne

Jun 24, 2015

I agree 100% with the other reviews, there was no pressure from Jack my salesman from beginning to end. He worked with me to find the car I wanted with all the options I requested. As I sat at his desk I could hear how other salesman were conversing with other customers and I can say they are all the same as Jack, no pressure. It makes you want to do business with them the next time you are in the market for a car and is a pleasure to talk to my friends about my experience. Thank you

DickyPee

Jun 10, 2015

This is the 8th car that I have purchased at Bert Smith (3 New VW's, 1 Used Mercedes, 1 Used Acura and 3 New Subaru's. I continue to return to Bert Smith due to the "great prices" and wonderful sales staff in both the used and new car departments. I purchased the Subaru Forester on Monday to replace my son's Audi A4. I got a good price for the trade-in and a less than invoice price on the Forester. The whole process was very simple with the paperwork completed in minimal time. The usual "opportunity" was afforded to buy an extended warranty, etc, but there was absolutely no pressure to purchase any of the "add-ons". The salesmen are also helpful and are very willing to show you the actual dealer "invoice" without asking.....NO PRESSURE OR DEADLINES.......Great Dealership with no FLIM-FLAMS......

Silvana

Jun 8, 2015

I recently bought a 2015 Subaru Forester from Charles the Sales Manager. I hate buying cars worse than visits to the dentist! I find the process usually painful. My brand new car that I purchased from another dealership was stolen after owning it for one week! The experience was traumatic and I spent an entire MONTH going from dealership to dealership driving different cars and dealing with LOTS of car salesmen. Bert Smith Subaru was refreshing to say the least! From the moment I spoke with Charles on the phone the process was seamless. No high pressure sales tactics, no 'creative' math and more importantly no inflated 'sales' prices! I told them what I could afford and I was told a price and that is what I paid... it never varied. For the first time in my lifetime I can honestly say I ENJOYED the car buying process! Thank you Charles and my sister will be in town at the end of the month...we will be in to hopefully get her a car as well. Thank you for making me feel like 'family'.

Newbie purchaser

Apr 23, 2015

We bought a new Outback last Friday and it was one the least pressurized buying experiences I have had. Mike Brown, our saleman, was laid back, straight-shooting and extremely patient and accomodating. We had no pressure to buy - not like when we went to a local Honda dealer to look at the CR-V. The Outback seems like a better built, more comfortable car for essentially the same price. We were pre-approved by our bank but got 1/2% better interest rate through Subaru. They will be the first place we go when we look to replace our other car in a year to two! They were in the process of expanding their dealership is the only reason we gave the facilities a lower score - the sales area, while small, was neat and clean.

LP in St P

Mar 10, 2015

From beginning to end, my experience with Bert Smith Subaru was informative,positive,respectful and fair.

Andre

Feb 9, 2015

Sales person was great and they made it the easiest experience I've ever had buying a car!

Robin Vandenburg

Feb 9, 2015

Outstanding service from test drive to purchase. Went in with pre-approval from my bank, but their finance manager was able to get even better financing terms after working with his pool of lenders.

K.T.

Feb 3, 2015

I have been a satisfied Subaru customer since 2006. I just traded out my 2011 Outback for a 2014 Outback with less than 3800 miles. I got a great deal and enjoyed my experience. Bert Smith Subaru is a great place to purchase a dependable, great driving vehicle.

Kathryn Mariani

Jan 27, 2015

Tony Kritikos, my salesman was terrific!! The vehicle was well maintained, and the dealership took measures to do everything else it needed. I love my car. I would highly recommend going here for your car.

Fourth Subaru

Jan 21, 2015

Buying from Bert Smith Subaru was a very easy, no hassle process. The salesman,Mike Brown was a very pleasant person to deal with. This is my 4th Subaru because of their reliability and safety features.

Happy owner

Jan 6, 2015

Jared and Charles were great. No hassle buying and great price. Jared went over car operation and set up Bluetooth ! Love my silver cooler.

anonymous

Dec 29, 2014

I just bought a 2015 Subaru Forester, and the entire experience was great. This is a no-nonsense dealer, since it was the end of the year, their offer was the lowest they could do, no haggling necessary. The dealer also took us to the exact car we needed in our price range and didn't try to up sell. The seller was knowledgeable, as was the financer that explained all of our options thoroughly. This is the first time I've bought a brand new vehicle, and I don't think I could have had a better experience.

Richard Bonham

Dec 28, 2014

Showed up on a whim. Mark Biddle was a great salesperson. He listened to my wife on what she was looking for in a car. He found her the perfect car, went above and beyond to sell it to her. Never felt any pressure to buy. Honest, straightforward sale. Have already recommended the dealership to others.

Michael

Dec 12, 2014

Sale man Tony K in used car was great to work with , no pressure got me the car I wanted at a good price . GM Charles was also very pleasant . Overall great experience .

David

Nov 25, 2014

Very happy with both Jared and Floyd as salesmen who worked extremely well together

Margaret L

Nov 23, 2014

Just purchased 2015 Forester. Great deal and easy process with salesman Jared McDonald and Manager Charles Smith. No high pressure. Left with a good, solid car, and smile on my face, after Jared helped me to transfer my things to the new vehicle, and he set up the blue tooth.

Terry Miller

Oct 24, 2014

Bought a 2015 Subaru Outback from Bert Smith. It was a pleasant buying experience from the start to finish. Sale person was very knowledgeable. Negotiation was not pressured.

K.S.

Sep 14, 2014

I just purchased a 2015 Subaru Forrester. My sales associate was Mark Biddle. He made it a very nice, easy, stress free buying experience. During the process, I felt no pressure whatsoever. Mark was very knowledgeable and was able to point out the options available, so that I was very informed about my purchase. In addition, the entire staff made it one of the best car buying experiences I've had. Thank you Charles the manager, Mike in financing, and Mark in sales for making the process easy. I highly recommend Bert Smith Subaru!

James W

Aug 9, 2014

Great Sales experience with Charles. We got the best Turn In price for our vehicle. Financial was able to get us a loan that we could live with.

Keez

Jul 31, 2014

I really enjoyed the buying experience at Bert Smith. It was easy, quick and the staff was super friendly and knowledgeable. They sold me a 2015 Subaru Forester and I am in love!

Nancy P.

Jul 29, 2014

I went in the Bert Smith Subaru for the first time a little over six months ago. At that time I did not purchase anything, however I did provide one of the salesmen, Nagy Hanna, with my email and phone number. And I explained to him exactly what I was looking for. He never pressured or hassled me in any way. He did call me recently to tell me he had what I wanted, so I went in and wound up purchasing a 2014 Subaru Outback that was EXACTLY what I wanted! Since then I feel like I have become part of a family. Nagy and New Car Manager, Jarrad really made the buying experience a lot of fun and stress free. They even set up my blue tooth for me. : ) I LOVE my Subaru and also love having peace of mind knowing I was treated fairly and that my vehicle and I will be well taken care of for many happy miles!

Marjorie Paige

Jul 20, 2014

I bought a 2013 Subaru Crosstrek and immediately noticed my brakes went almost to the floor and I had to pump them to get half a brake pedal. I took it back to Bert Smith and it was checked out by the manager and he agreed the brakes were too low and took me to the service dept. Service Dept. said the brakes are fine, just have to get used to "European" brakes. Wrong answer sir, the brakes need attention. I was sent on my way, a few weeks later I returned with the same brake problem fearing the brakes might just go to the floor. This time the service dept. looked at the car and said "nothing showed up on the computer" and they were not going to "charge me" for the service call and refused to give me a receipt for this visit. The brakes continue to be dangerously low and I will take it in to Bert Smith Service dept. next week when I return home. I have been on vacation but did not trust my NEW car for the trip and used a friend's car. This is a dangerous situation being ignored by the Service Dept..

Doc

Jul 12, 2014

We recently purchased a 2011 Subaru Legacy to replaced the Subaru that was totaled in an accident my wife had two months earlier. We were already sold on Subarus, and James Barrows, the salesperson with whom we dealt, made purchasing the car about as easy as could be. He answered our questions and in no way pressured us to buy a car. I can recommend him and Bert Smith without hesitation.

Cynthia's new car

Jul 9, 2014

Dealing with Bert Smith Subaru was the best and easiest experience in buying a new car that I have ever had. I have wanted a Subaru for 5 years because of their reliability and performance. I also wanted a car made here in America. The sales staff , finance manager and warrenty salesman all made this and enjoyable experience. Everything was ready when I went to pick it up and it only took 1 hour from start to finish. Totally satisfied. Thank you to Charles Smith, Jarrad Sullivan and everyone else involved in my purchase , especially those involved in detailing the car making it ready for me to drive away.

gb3

Jul 2, 2014

Worked with Charles Smith on the sale and found him to be professional and personable. It was a pleasant purchase for my daughter's first auto.

'15 WRX Owner

Jun 21, 2014

Purchased a 2015 WRX from Bert Smith. Since it was such a new model, they had to order one for me. The car arrived 2-3 days earlier than what they estimated which was a nice surprise. They led with upfront, very fair pricing, which made the whole experience seamless. James Barrows was my sales manager and he did a very good job of staying in touch, navigating the process and orienting me to my new car. Thanks!

ron

Jun 18, 2014

they went above and beyond to get my car the gm amazing guy so as the sale man

Steve

May 25, 2014

Everyone there is very nice and helpful. Had a great buying experience. Very happy with the service, the staff and the vehicle we purchased.

Paul and Maxine

Apr 16, 2014

This buying experience was the best we have ever had. Mike Brown is patient, pleasant, thorough. Management made us feel at ease, and the buying was hassle-free. We have found a great place to recommend.

petet ishak

Apr 3, 2014

Very satisfied with my experience. Very good treatment love my brz.

Happy in St. Pete

Mar 17, 2014

What a surprise to find a dealer that made it so easy to purchase. The no hassle approach was appreciated, particularly since the proposed deal worked on the initial offer. Thanks to James Barrows and Jarrad Sullivan for assisting us with the sale and delivery of our new Outback. We love it.

Loyal Subaru Driver

Mar 2, 2014

I purchased my 2014 Subaru Impreza from Bert Smith and I am very happy with my new car and the service provided by everyone at Bert Smith! This will be my dealership of choice for sure!

Jack

Feb 23, 2014

I'm a first time buyer and the employees there were very helpful and honest with me and helping find a car that will fit best. Tony was very nice and Provided me with all the answers I needed. I'm very very VERY happy with the car I have and feel safe with continuing Business with the Company. Thank guys, I gotta get back to my awesome Malibu now :)

William S

Feb 21, 2014

A week ago I purchased an awesome vehicle from this dealership. A 2014 Subaru Impreza STI, my experience was great! I did all my research online before I went in, the Internet salesman James Barrows was great and reply to every email fast! My overall experience was great and I would return to this dealership.

Bianca

Feb 20, 2014

I just purchased a car from a dealership for the first time and they were awesome. They were patient and worked with me. Nagy was great and David as well. They gave me great advice and made me feel secure in my purchase. I'm glad I made the drive from New Tampa to get my car. Thanks a lot!

Tom

Feb 14, 2014

Honestly treated by professionals. Nagy was super. Gave us a good deal on the trade in and overall outstanding treatment. Service guys especially Kevin, are just great. Will do business with them for a long time. Many thanks.

M & G

Feb 6, 2014

Our son has owned a Subaru for the past 5-6 years & had recommends them to his friends & my husband & I. We have never owned or driven a Subaru but decided to consider it when we were ready to look for a new car. We went to the Bert Smith Dealership about a week ago to look at different models & get information on each planning to buy a new car sometime within the next year. We read the model booklets & made notes on our questions. A week later we stopped in to test drive the 2 models that we liked best. The test drives decided which one we liked best & we asked more questions. We liked the answers & Bert Smith had a car with the features (plus a number more) that we were looking for, in a car that we liked. We bought it & the car came home with us that day. I LOVE it but still have a lot to learn about using many of it's features. We have called back to the dealership several times for clarification of some things that we did not understand in the manual. They have been very helpful & patient with us. Since we had been to the dealership several times we dealt with whoever was there & not busy helping other clients (James, Nagy or Jarrad). They all helped by answering questions & explaining how to use many of the features on the car in a VERY relaxed way. It's the easiest car buying experience that we have ever had with no pressure, hageling or disappointment. I have already recommended the Bert Smith Dealership to several friends & will continue to do so.

DavidH

Jan 31, 2014

I bought a 2014 Subaru Outback 2.5i Limited this week. Jared, the sales manager, and Tony, in sales, both were gentlemen and not at all pushy. They were very pleasant to work with and I expect to go back to Bert Smith when I buy another Subaru. I suggest going to Jared first and either tell him you want to work with Tony or another low key honest sales person like Tony. It is really great to go to a new car dealer and buy a car at a great price without having a headache when you leave. The repair department has done a good job and has been helpful to me as well. They have done the maintenance on my 2003 Subaru Outback for the past 3 years. I did like it better when Subaru had their own repair facility. Now it seems somewhat crowded.

Linda & Rob

Nov 19, 2013

Bert Smith Subaru is truly a pleasure to do business with. The entire staff is extremely courteous, professional, friendly, helpful, and accommodating. Our salesman, Thomas Garcia, and the sales manager, Jarrad Sullivan, were exceptionally helpful before, during, and AFTER purchase.They enjoyed showing the vehicles and made the process of buying/leasing a simple and delightful experience. When we needed help understanding the navigation system after purchase they were very generous with their time and expertise. It is rare to find this combination of competence and courtesy. We will keep our business at Bert Smith!

suha

Nov 6, 2013

i just bought a 2014 subaru impreza from bert smith subaru. i looked at other cars, but the consumer reports highly rated subaru and they are right to do so!! great car and i got great service from nagy hanna-he made the buying process very easy!!

SusanC

Jul 30, 2013

I recently purchased a used Subaru Baja from Bert Smith Subaru. I first contacted the dealership by telephone and received prompt answers to my questions from Ed Maquire, Internet Sales Manager. When I arrived at the dealership Ed remembered talking to me and was very helpful in showing me the car and taking my husband and I on a test drive. He and the rest of the staff worked with us to make a great deal on the car. As it was late in the day I came back the next day to sign all paperwork. I was greeted by several of the Bert Smith staff who remembered me from the day before. All of my questions and concerns regarding the car were answered or taken care of quickly. I would highly recommend Bert Smith Subaru as a great dealership for purchasing a vehicle.