Betten Baker Honda reviews

Hondalucy

Feb 18, 2016

I came in for an oil change and got my car washed for free. What a great deal at a good price. Adam in service was quick and helpful.

hamjamr

Feb 6, 2016

Great service. Julie is very knowledgeable and VERY good at taking care of her customers.Always keeping you informed of any issues and how to address them.

Love Honda

Feb 1, 2016

Julie is awesome. Friendly and knowledgeable. The only person I like to deal with . Would never take my car to the Chevy dealer for service. Julie never talks down to me.

Betten123

Jan 31, 2016

People like Julie at the service desk keep me coming back to this location. She is knowledgable and has a great attitude towards customers and others.

Accord

Jan 30, 2016

Matt Daniels was very friendly. He was able to find the car that we were looking for and have it to us in a matter of days. The price was the best of all the other dealers for this specific car.

YM

Jan 30, 2016

I was able to get on the same day that I called. Service was completed in the time estimated.People are always friendly and helpful.

2XCHAMP

Dec 4, 2015

I was very fortunate too have a salesman by the name of Tom Schwab do my transaction. He took the time too answer my questions. He is a true asset to your team, also the G.M. Peter was really helpful . Ill be back when i need another vehicle , what a great experience thank you D.H.

GoodDad

Nov 14, 2015

Our van was due for a timing belt and water pump, the after hours drop-off worked great. The van was done before promised. The service email with the coupons save a lot of money.

ArmyDad48

Nov 11, 2015

I scheduled service on my 2010 Honda Ridgeline at Betten Honda due to the service light on my dash showing a code of B13. I arrived at my 7:00 am scheduled time and was greeted by Julie Kitchen. She was very friendly and courteous and after a few minutes of getting the paperwork done and signed she directed me to the waiting area. After a short time Julie came to me to me and explained that upon doing the truck inspection they found some areas of concern. I gave my approval to fix the areas of concern and was happy they found them as I probably wouldn't have thought to have them check those things on my own. While I spent more time getting my truck serviced than I originally thought I am completely happy with the service I received at Betten Honda and will be back again.

compass

Nov 6, 2015

I took my "New to Me" Honda in for a oil change and inspection. I was greeted and promptly shown the customer waiting area. The place was nice and clean and the service was performed promptly.I would recommend this place for keeping your Honda in tip top shape.Thanks!

honda man

Oct 29, 2015

Julie does an excellent job as a service supervisor. employees are pleasant and pleasant to deal with. THE DEALER SHIP IS CLEAN AND BRIGHT.Enjoyable experience.

simieshonda

Oct 15, 2015

Howie Meloche is a great salesperson. His approach is friendly and courteous, without the salesman hype. This is our 4th car we bought from Betten Honda, all from Howie. Adam Hopma, sales manager was great too.

Customer2016

Sep 30, 2015

Julie was very helpful and courteous. The wait was a little longer than expected, but perhaps it was busier than normal. Appreciated the free car wash and overall checks on the car.

Sandy

Sep 30, 2015

I was able to get right in and the work was completed in less than 1 hour. Adam was very personable and kept me informed r/t what was being done. Cost was definitely reasonable. Thanks. Sandy

Hard-to-convince

Sep 11, 2015

I have in the past driven hundreds of miles to avoid the Betten Honda Service Department. I have recently given them a couple chances to convince me their service department has improved. I now think it has.

Lisa70

Sep 1, 2015

Great customer service, leslie was awesome in finance dept and they all worked together to get my deal put together in a timely manner! Thanks!

me

Aug 30, 2015

Service was great. Our Pilot needed repair and being from the east side of the state this dealership went to extreme help to serve us. Julie and the tech of working on our pilot were very professional.

cjdevers

Aug 25, 2015

Had the big 100k service and the truck runs like new. I appreciate the thorough checklist and was not up-sold any needless services. Super helpful service writers!

1stGenInsight

Aug 15, 2015

I don't usually think of the dealership for new tires, but they had a great price on the tires I needed. My vehicle uses an odd size and they had them for me. Had them in a couple of days. Their price was still competitive. They did an alignment as well and that price was also very competitive.

hondafan

Aug 8, 2015

I found the service center to be clean, the service people to be personable and friendly, the work was done timely, and it was overall a pleasant experience.

Nick

Aug 5, 2015

The service writers were very polite and helpful. My oil change was completed much faster than I expected and my car came back very clean from the wash. All in all things went very well. I am only a summer resident of the area, but I would strongly recommend Betten Honda.

hoeltz

Jul 6, 2015

Went in for routine oil change. Ended up needing an alignment and some light fixes. I had my 3 young kids with me and after a while they were getting a little restless. Julie was awesome. She showed them around, showed them cars, and tires, gave them some bracelets. Kept me updated on the timing and offered me coupon discounts that I didn't bring with me. Julie made what could have been a long afternoon very nice. She went above and beyond!!! Thank you. I'll be back.

packerbabe

Jul 4, 2015

Love dealing with Betten Honda and have for 4 years now...previously dealt with the Chevie portion...service prices were outrageous...for some reason, different on the Honda side...and seem more trustworthy. Love working with Len especially.

Laker1000

Jul 1, 2015

Brought my Accord in for routine oil change, and Adam was sincere and specific with his questions. My time spent waiting was only about 45 minutes, and that was after the oil change was done and Adam had suggested the cabin air filter should be replaced. The free car wash is great. It is obvious that the Customer is first at your business.

Diana

Jun 24, 2015

Came in for an oil change and had license plate lights replaced.I was confident that my car was thoroughly checked and road ready.Julie is always welcoming and considerate.She keeps me informed of the status of all parts of the car.I have had bad experiences at another dealership so I really value the way I am treated by Julie.

whitehallwidow

Jun 24, 2015

I came in for an oil change, check up and free car wash. Len had warned me last time that I might be needing new rear brake work done on my next visit, so I was prepared. Casey did a great job, informed me of the work needed and the price, checked the slow leak in one tire and had that patched as well. I wasn't able to get the usual free car wash due to painting being done in that area, but Casey explained that to me when I first came in. Everything was done in a timely way, and I enjoyed the coffee, water and cookies in the waiting area.

J123

Jun 15, 2015

Betten Honda employees are the best. Always friendly, good listeners , explain the vehicle checklist in detail and offer knowledgeable opinions on what should be done now, versus having option of waiting until next appointment. Thanks everyone.

Rstolzman126

Jun 14, 2015

When asked if I wanted a car wash I said ok. Little did I know the car wash wasn't working so the employee washed it by hand. Something so little can mean so much!

Lauren53

Jun 13, 2015

I am a loyal Betten customer, and have been for 20 years. Thanks for taking care of me! I'll be back again and again.

myhonda

Jun 5, 2015

Oil and filter were changed and routine inspection found repairs needed on rear wiper and brake fluid needed flush and change, which was done promptly.

Ron

Jun 4, 2015

oil change and transmission fluid change .Julie is always pleasant to deal with and is very helpful in helping me keep up to date on servicing my van

CivicSam

Jun 3, 2015

The work was completed promptly and they were able to get me in the same day I called to schedule the oil change. Julie was extremely helpful, as always. She does the dealership much credit. Even her hair is Honda Blue!

MJD

May 30, 2015

Julie and the technicians did a great job on my car! And as always, Julie is a pleasure to work with. She is very professional, pleasant and knows her stuff. She's a great person to greet you when you walk in the door and get you set up for service. I hope she's getting paid enough - as Betten Honda wouldn't want to lose her!

honda rose

May 28, 2015

service was fine. think a oil change could be shorter than an hour though. the waiting room could have better selection of magazines. and more water. and maybe a computer for public..

jimnalewick

May 21, 2015

I was able to schedule the service the same day as it was done. The service I had done was done quickly and without problems. The people I dealt with were friendly and easy to work with.

bryanmeg

May 16, 2015

Extremely satisfied w/ the handling of our recent used car purchase. No pressure, very courteous and once we made our decision, was very impressed in how little time it took to finalize all of the paperwork.

Karen123

May 12, 2015

Very happy with service and time it took for my visit. People were friendly and helpful. Waiting area is clean and pleasant. I would recommend them for sure!

lakelady

May 7, 2015

I continue to be very favorably impressed with the level of efficient, competent, and personal service I (and my car) continue to receive at Betten!!

miller19

May 7, 2015

Aaron was great to work with. Very Friendly. He was helpful, and if he did not have the answer to a question he found the answer for us. I was very impressed.

Larry

Apr 29, 2015

From the first minute I met these 2 guys it was a great relationship and straight talk, no BS, cons, etc... I have recomemded These 2 guys as well as others I have met at this dearlership to many of my friends and family and trust that some day they might also purchase cars from them.

scotteware

Feb 5, 2015

My wife and I enjoyed the entire acquisition process at Betten Honda. The dealership is a very nice place and has a good selection. Walking around the place, looking at cars, seeing and meeting the people who work there, it felt right to be there. The sales person (Jordon) was knowledgeable, friendly and straight forward. His purpose was simply helping us to find the right vehicle for us. Leslie made the paperwork easy to understand and helped us make the best choices for us. Also, we met the manager, Joe, who obviously cares that customers are happy with everything.With hindsight, we see we were smart to buy a car from Betten Honda.

carol waller

Dec 16, 2014

I prayed this morning at my crossing guard post of 33yrs for Shelby Schools that God would make a miracle happen in helping me with the unexpected cost of my starter going out on my newly purchased 2011 Honda Pilot "which I love!! One of His miracle angels called and said all charges have been taken care of by the angels at Betten Honda, Muskegon, Mi. Our heartfelt thanks to a great manager, Pete Adkins and Scott Hamilton, loyal and awesome salesman for coming to our rescue! You are truly a Christmas miracle! May God richly bless you in this special time of year in remberance of my Lord and Savior, Jesus Christ's birth-and always, for your kindness and love! I pray He will bless you with lots of sales at your wonderful business Betten Honda!!!Glory be to God ! In His Love and ours Carol and Dave Waller 12-15-14

dlm0502

Oct 4, 2014

this was the best car buying experience I have ever had, I had not yet decided what vehicle or where when I stopped at Betten Honda. Honestly I was going to consider Betten Honda, as 3 and half years ago we had a terrible experience with Betten GMC, Chervolet Cadillac across the street. But Brett was recommended by a co-worker, so I bit the bullet and stopped, best experience ever when considering a car purchase. Thank you.

Gonyo1974

Sep 23, 2014

Thanks for letting me turn in the 2 door for a 4 door. Love my new white Honda. Still trying to find the apple cord for cheaper than $99.

ralphberggren

Mar 26, 2014

Matt Boes did a great job in providing service. He followed up on every detail we discussed. His supervisor took the time to come over and introduce himself.

alan e kahrs

Feb 25, 2014

I bought two new vehicles from Joe last week. He was professional courteous and easy to talk with. He made the deals easy and was able to deliver them on very short notice. Thanks again.

Waggs14

Jan 6, 2014

My experience with Betten Honda is that everybody there is friendly and helpful. In particular, Joe Grimm and Matt Boes along with Brett Adkins are the best and most honest car salesmen I have ever dealt with.I was able to purchase a 2014 Honda CRV at a very reasonable price due to the hard work of these fine men.I did in fact check with other Honda dealers throughout the State of Michigan but chose Betten Honda over all of them.The friendly home town atmosphere at Betten made my decision easy.Thank you Joe, Matt, and Brett .Sincerely,Marvin Wegner

cwhoch

Nov 6, 2013

Lost my key. Had to have a new one made. Parts counter was very helpful with getting me a key and the code to get the car back to get the key programed. Saved mae towing the car in. Brought car back and Len waited on me. Very courteous and knowledgeable. I will bring my car back for service.

glennray

Oct 23, 2013

Your service department makes it easy to business with you. I am extremely satisfied at the friendlyness, attention to customer's requirements to get vehicle serviced, and promptness of getting you on your way.. Julie Moore is an outstanding example of what all service persons should be. I will continue to service my truck with you and refer others to the decent way your treat your customers. Your follow-up after the service shows that it does matter how your customers are treated. As a customer with you since 1989, I do l appreciate your efforts to be the best. In my home, no question, you have succeeded.Thank you.Glenn RaySpring Lake, MI.

jmurray

Oct 19, 2013

Betten Honda does a good job taking care of my car needs. I love my Honda's and would not purchase anything else from another car dealer.

ldirkse

Oct 18, 2013

I came into the service center to get an oil change and tire rotation. I used a coupon that I had received in the mail. The service was done quite quickly. Len Atwood informed of some issues with my car that would need attention in the near future. I was aware of these issues from previous visits to this service center. I scheduled an appointment to have these issues resolved.

revhoward

Aug 30, 2013

Julie Moore was very friendly and helpful. She was knowledgeable and efficient. Best of all there was no pressure to have optional work performed. This is the second car I've had serviced with Betten Honda, and I will continue with their highly satisfactory performance.

georgebaker

Aug 28, 2013

fast, quick, well prepared. no pushy sales men act. started thinking Cadallic, but like the Honda better. Howie Meloche has been our sales man for i think 7-8 cars/trucks for a long time. He is honest and very helpful, and Julie Moore in services is very friendly and loves a good laugh. these 2 employees are a great assit to the Betten dealership.

mrsirish

Aug 13, 2013

Even though, I own a Buick, I take my car for service to Betten Honda, because of Len Atwood. He remembers me and my car and manages to get my auto in for service when I need it. He explains the options for repairs clearly and simply. I have recommended Betten Honda to my friends for service. I honestly was not aware initially, that Betten Honda serviced all makes and models for simple service and repairs. I appreciate the professional attitude of the employees and the ability to wait on site for my car while it's being serviced.Thank you. Ann Smith

alexposner

Aug 5, 2013

As always, I found my recent visit to Betten Honda for service to my vehicle to be a very pleasant experience. Julie Moore is a great ambassador for Betten. The mechanics always service my car to my high expectations. The prices at Betten Service are fair and competetive. I will continue to be a loyal customer.

dameagatha

Jul 30, 2013

Everyone at Betten Honda with whom I dealt was competent, professional, and knowledgeable. I first met with Caitlin Otsby. She and the other staff, Tim Bush, Joe Grimm, & Adam Hopma, were all very pleasant, courteous, knowledgeable, and helpful. The professionalism of the entire staff was evident. I don't know the names of the lot persons or the person who prepared the Honda Civic for delivery, but they also did an excellent job executing their responsibilities. This is the third vehicle I have purchased from this dealership; first under Tom Miller, then Betten Honda. I prefer Betten. I did get the distinct impression that being a Betten Honda customer provided value in and of itself. Love my ten year extended warranty. Having been previous customer, i cannot remember how i was referred to the dealership. Thanks. Diana Wilkes

jevanoveren

Jul 23, 2013

I think they employees are very friendly and attentive. From those that in the Service Department to those in the Sales Department.Yesterday I had to wait 2 hours for service but that was do to the volume of business and shortage of service employees. But still had good service.

RobGeorge

Jul 2, 2013

I have been working with Mike Culleton for the past 6 years, he has never steered me wrong and has become a good friend. We are a family of Honda's with an average ownership period of 2 years. Our actual time at the dealership was minimal, just long enough to sign the papers. The only real complaint I would have is that the interaction between used cars and new cars was a little rough. Meaning the appraisal process of our old vehicles and waiting for the response to get to Mike could have been more efficient. It seems like a waste of the salespersons time to move the vehicles between lots plus juggle the customers, maybe would be more efficient to have lower paid "runners" so the sales people can focus on the customers and closing the deals. The dealership was very busy but well handled. We like Mike's no nonsense style, just the facts - no xxxxxxxx, straightforward and honest which I very much appreciate.If you need anything further - please let me knowRob George231-727-7412

mawahr

Jun 28, 2013

I love the service I get from this dealership. I have purchased 2 brand new cars and will continue to do so. However my husband, Thomas, purchased a used vehicle from you once. Ever since then we get flyers and notices to my husband asking him to trade in MY car. It is a little offensive that he is contacted and I am dismissed.

alexposner

Jun 27, 2013

Julie is a very good service representative. Explains things well and is very friendly. Makes a customer feel appreciated. Thank you Julie...I've been doing business with Betten for about 5 years now and am very satisfied.

hackleyhealth

Mar 14, 2013

Shane was very helpful, He was very patient as the decision took a few days and went above and beyond in helping with financing and assuring I received the most amount of money for my trade in. The finance manager Adam Hopma was also very friendly and helpful. He gave me some great advice about how to improve my credit score and was very thorough in explaining all aspects of the loan.

jskok

Feb 25, 2013

The purchase of my 2007 GMC Z71 extended cab was hassel free. Joe was very helpful, personable and great to work with. He was able to answer all of the questions I had regarding the vehicle. Throughout the process of looking for a vehicle Joe was never pushy, He even threw in new floor mats and a full tank of gas with the purchase. I would definetly recommend anyone looking for a vehicle new or used to Betten Honda.

mistylake

Dec 4, 2012

The purchase of my new Honda CRV was hassle free. Bill was very helpful,informative and professional. He answered all my questions and explained various purchasing options to me. He took the time to work with me and make sure that I was getting the deal I wanted. I have to say that it was a very pleasant experience. I would highly recommend this dealership.

Vicky Fisher

Nov 19, 2012

I was just driving through the used car lot when Shane came out to see if I needed help. He was extremely friendly and pleasant. Through the course of our dealings Shane was never pushy. He did not attempt to get me into a new car or anything higher priced. He respected my situation and stuck to MY agenda. Rare in the sales industry.Adam was also very helpful in dealing with the paperwork and getting me the best deal possible. Kudos to Betten Honda for employing such great people.

MdcJlc

Nov 15, 2012

After having gone to several other local car dealerships, my husband and I decided to purchase a used vehicle from Betten Honda in Muskegon. This was the best decision that we could have made when it came to purchasing our vehicle. The customer service was OUTSTANDING and we truly felt as if the employee (Brett Adkins) that we worked with was not just trying to sell us a random vehicle. He listened to what our needs were and helped us make the best decision based on those needs. Brett made sure that what few problems there were with the car (ex:a handle that had a tendency to stick on our tailgate)were fixed at no cost to us before we picked our vehicle up. I thought that there was a slight pull in the vehicle when we test drove it and Brett had the mechanics check it and provided us a copy of the mechanics report- just to give us peace of mind that the vehicle was safe and that it was actually the condition of the road that we had driven the car on. Brett was able to help us find the best financing possible (he actually got us a better rate than what our own credit union could offer us)and was also able to offer us top dollar for our 2 trade ins that we had. Not only do the vehicles on this lot look good- customers can be assured that all vehicles have been checked/tested and approved for re-sale...there isn't any reason to worry about the car that you are driving off of the lot. Without a doubt, Betten Honda of Muskegon has earned the business of my husband and I and we will definitely do business again with them in the near future. Thank you to the great staff for making the purchasing process an easy one for us- we appreciate all of your help & we LOVE our "new/used" vehicle. Thanks again to Brett Adkins for being so great to work with!!

civiclady

Oct 30, 2012

Shane and the rest of the staff went out of their way to complete the deal. He took the time to bring in the right people for what I was concerned about and I left with a car that I'm highly satisfied with. Even when there was a paperwork glitch, Shane made sure that all was taken care of in a timely manner. He and Len Atwood, Service Consultant, teamed up to provide followup service after the sale. Working with this team is a better value in the long run.

ginabrown

Oct 23, 2012

I was a single female shopping by myself. I met with Shane Watts who was very patient in working with me to make my decision between a used or new Honda CR-V. I spent some time with Brett Adkins on the phone going over my different options, met with him the next night at the dealership getting the paperwork done, scheduled an appointment for adding an option the following day, and picked up my brand new Honda that night. All details were taken care of efficiently by Brett, with plates and insurance transferred needing only a confirmation call to my insurance company. This was a big decision for me but it went extremely smooth and was a very pleasant experience. I strongly recommend this dealership and these salesmen. Thank you both - I LOVE my new Honda CR-V!

jjwilder

Oct 23, 2012

After a disappointing experience with another dealer in the area we were recommended by a family member to speak with a salesman at Betten Honda about buying a new commuter car. Shane Watts was our salesman. He was honest and very professional throughout the process. Shane was able to get us into a new car quickly and without any hassle. I would recommend anyone looking for a new or used car to Betten Honda and especially to ask for Shane for excellent customer service.

missy.vida.7

Oct 5, 2012

I would like to take a minute to recommend Scott Hamilton at Betten Honda in Muskegon. I am a single working mother with no car knowledge whatsoever. I was dreading car shopping but was so relieved to find a dealership that does not pressure or patronize. All of my questions (and those of the posse I brought with me)were answered and I felt like I was heard. Scott was helpful and well informed without being pushy. I don't usually take the time to write customer reviews like I should but I felt compelled to share my experience for the benefit of any other fear-struck car shopper.

ab8cd

Aug 30, 2012

Great guy. Trustworthy and knowledgable. Really worked to make my deal a terrific experience. We came in and immediately were welcomed and never felt pressured.

Kricket8

Aug 29, 2012

We gave our sales associate Scott Hamilton a list of different styles and price ranges we were interested in. He was very thorough and after test driving numerous vehicles over a period of time, he and Adam Hopma found an excellent price and interest rate. Scott went above and beyond anything we asked. I would recommend him with full confidence. An all around great experience.

carolannrose

Jul 27, 2012

I was amazed at how friendly and courteous all of these gentlemen were. I never felt like I was under any pressure. They worked together as a team .... which amazed me. Today this is rare. I was relaxed and knew they were working to get me a good deal. I had looked far and wide for a good price and they gave me the best. They are TOPS on my list and I would definitely recommend them to my friends.

Kelsie

May 22, 2012

Shane Watts was an extremely helpful and efficient salesman. He wasn't like anyother salesman just trying to make a quick commission. Him and Adam Hopma took very good care of us, working very hard to get us not only a great deal on my 2008 Honda, but also the best insurance as well. I would absolutely reccommend their dealership to anyone but will also be going back there shortly to buy a truck.

l_green

Apr 21, 2012

I was shopping for a afforadable/dependable car and was less than impressed with the professionalism and knowledge of this sales person and his manager. The payments I was offered were inflated by at least $25 per month and when I questioned it, I was made to feel like I was stupid. Needless to say I won't be purchsing from this dealership.

Marshee

Apr 20, 2012

Shane & his boss - and staff at Betten are SUPERIOR people. This is my 3rd car I've bought thru Shane. The whole transaction was Service & a Smile above and beyond. I appreciate Shane & Betten Honda ! !

Kristy21

Apr 19, 2012

Scott and the rest of the staff at Honda was wonderful when it came to meeting my needs for a vehicle. I test drove a Honda CRV and fell in love with it but did not want the color they had on site. Scott along with his manager did everything possible to find one in a color I did like. When they could not find another one with a different color they made it possible for us to lease a 2012.

sherry.kiel

Apr 2, 2012

Shane was friendly but not pushy, high pressure. We really appreciated that. He answered questions appropriately and quickly.He got us a better trade-in value than we expected. He let us drive the car for 2 days while getting our finances arranged. Shane met us at 630 pm on a Friday, after work for us, even though the dealer was closed to seal the deal. He had me come back in on Monday to have the car cleaned and detailed, introduced me to Len in Service.Made the whole buying experience painless. Thank you Shane!

patlabor

Feb 18, 2012

Working with Brett was a pleasure. he was helpful even though he wasn't the initial contact for the sale. During negotiations he settled a seeming impasse in our favor! and he even contacted the previous owner and obtained service records and a spare key!we now have a quality vehicle and stayed within our budget. the paperwork process went smoothly and quickly - which was helpful when you have a tired 2yr old ready for a nap!Overall the experience was great. when it comes time to buy again working with Brett will be our first choice.

jgmccoll

Feb 4, 2012

Great service, friendly, easy to deal with, eager to please. I stopped in to get some touch up paint and said hello to Mike. He had some ideas that seemed to fit.

Tomcat666

Feb 1, 2012

Very happy with sale, felt like they knew what they were talking about.It was a nice deal. I felt they gave me a lot of information that I was happy with. So I could make up my own mind.

Hip222pie

Jan 31, 2012

This was the best car buying experience by far when buying a used car. The Quality and Professionalism was OUTSTANDING. I would reccomend them to everyone. Shane was very Knowlegable and Professional and very easy to deal with. A+++ experience, I wish everthing in life would be a easy. Best Sales Professional I have ever had the Pleasure of dealing with.. Great Job Shane,Thank you very much for for the outstanding service and care you took with us on buying the G5.

mfox13

Jan 30, 2012

I had a good feeling as soon as I spoke with Shane on the phone. I finally was speaking with someone who really was trying to work for me. The communication was great and the deal went smoothly! They even filled the tank before my 5 hour trek back to Ohio.I am very happy with the car so far and really think both parties got a good deal.

kathleenarose

Jan 26, 2012

I was in for recalls and inspection. The recalls were taken care of quickly and with no charge. There were a number of problems found - most should have been checked or brought to the attention of the service department by me; however, I was not aware of the Required Maintenance. Len gave me the Required Maintenance form so that I could follow through with upkeep. Other repairs were for tie rod boots and ball joint boots. The repairs were done within two hours time and when I drove out I felt as though I had a new car again. They also washed the CRV for me !!My experience began when I talked to Len regarding recalls. He made an appointment at my convenience. He is very personable and very thorough in his explanations of the work that needed to be done. It was one of the best experiences I have had with service of any kind for my vehicle. I'd give Len an A+ for his assistance.

snydercm

Jan 22, 2012

I had Chrysler Products for the past 6 leases. My family suggested I at least stop in the dealership to check out the service. I was VERY IMPRESSED, purchased a new car and have three visits, 2 oil changes and 1 tire pressure check. Thank you , Connie Snyder

aiu1117

Jan 19, 2012

Derek Gray made my purchase of my new vehicle very pleasant and I really appreciated all he did to share his knowledge of the Honda line of vehicles and help me make the decision on the best car for my situation. The pricing was very competitive and I am extremely happy with my CRV. Derek was very patient and very thorough in answering my many questions. I have already recommended this dealership to my friends.

bjburley

Jan 19, 2012

The price was very fair and Greg Brown was very transparent about various fees etc. It was well worth the drive from Traverse City to get a great price and deal with a no-pressure salesman.

simieshonda

Jan 19, 2012

Howie our sales agent treated us with patience and respect. He was very approachable and extremely helpful and maintained excellent communications with us. He was very knowledgable about our car and gave us valuable input about our needs and a vehicle that would meet our needs without, over selling. I would definately recommend Howie to a friend. He will be our sales agent for a long time, and will look forward to dealing with him in the future for all of our automobile needs. Pete Adkins the sales manager was also pleasant to deal with and treated us with respect. Great team!!!

tnelson5159

Jan 19, 2012

My experience at Betten Honda has been great! Thanks to Brett Adkins with all his help and knowledge of vehicles, I am a proud owner of a used car. Brett took the time to go over all different vehicles with me to find what would best fits the need that I have. Not only did he help me I have sent 4 people to Brett and they are all pleased with his ability to meet their needs. If Brett doesn't have what you are looking for he will find it for you. Service at Betten Honda has been great also. They will get you taken care of in a timely manner. So if you are in the market for a new or used car consider Brett. He was awesome. I know I will be buying all my vehicles from him. Thanks Brett:))

packman8171

Jan 17, 2012

My experience was the greatest I have ever had at dealership. One of the main reasons is the servise advisor name Julie moore. Julie always goes the extra mile for every customer that comes through the door. She is always smiling!I'm from Gaylord and travel all over the state but get all my work done here because of your employee's.Please Keep up with the work and employee's!ThanksCharles Packman

ajmoore1492

Jan 16, 2012

Mike Culleton in sales is great. Julie in service is very helpful. i've bought 6 cars from them over the years, and i;ll go back when i need another

J Roley

Jan 16, 2012

From the moment we walked in the dealership we were treated with respect. We appreciated the honest, "take your time" approach by Brett. We had done our homework, having owned a CR-V in the past, and knew what we were looking for. We have bought many vehicles, both new and used, over the years, and this was the best purchasing experience we have encountered hands down. And for those wondering about Honda dealerships, we've either purchased new cars or had our cars serviced at three other Honda dealers in MIchigan, and Betten is the Best. Thank you Brett and Adam for a great experience. And Brett, Handsome Henry's was delicious, and Adam, remember, never let school interfere with your kids' education. God bless you. Jeff and Trudy Roley

puitpy

Jan 16, 2012

From the moment I contacted Betten Honda in Muskegon, Patrick K, gave me the Exceptional Experience. I work at Spectrum Health and we strive for giving our customers that type of experience so I look for that same type of experience when I work with other companies. He gave me the most agressive quote, helped to sell our car on Craig's list to see if we could get a higher price, and got the car for me sooner than expected. He was never rushed when going over all the features on the CRV when it came in and was always professional and positive attitude. He introduced us to the "team" and all of them seemed genuine with wanting this to be a great experience. Lots of perks were extended to us at Betten Honda that was not offered at competetors. Anyone would get these, not just us. Thanks for making this such a great experience. We LOVE the 2012 CRV!!!!

James Dykema

Jan 13, 2012

The service preformed on my Pilot was done in a very timely manner. Nothing was missed and everything that was done was explained in detail.The Pilot being washed topped off the whole experience, along with Julie's smile!

ktbowen

Jan 13, 2012

I have gotten my last 2 cars from Mike. He is so dependable & the service is spectacular! They are respectful of your time when buying a car or having work done. I plan on buying my next vehicle from him!