Bettenhausen FIAT reviews

Daisy Jack

Oct 31, 2016

my husband just brought a Jeep at Bettenhausen Jeep and Jamie Kwak was his Sales Representative when we sat down with Jamie i like the way she (Jamie handle everything for him and i admired her customer service experience we came in to get a oil change and i was admiring a Renegade and Jamie Kwak notice we talk and Jamie was so helpful and pleasant when i call to let Jamie Kwak know that i wanted to go ahead and get the Renegade and was Smokey still available lol i could feel that smile over the phone she said yes and that she put the sold sign on it right after i left when she told me that i knew that's my car she knows what the client want and she knows how to get it done i'll recommend her to my family and friends and the Bettenhausen Jeep family Thanks so much

Ang2204

Oct 24, 2016

Great atmosphere! These salesman aren't normal salesman, they are much much better. No fake numbers, no fake people. Couldn't of been better. I'd really recommend Wayne Thompson. He is there to help you in any way possible and shows it in many different ways. Thanks Wayne!

Jbslsmith

Oct 17, 2016

My husband and I found a used Jeep Commander that did not even have pictures yet online. I called and asked if they could possibly send me pictures because of being so interested in the truck. Vivian contacted me back and said absolutely!, And then sent several pictures through email. We went to look at the truck, dealt with Wayne, who was extremely nice and professional, and did not pressure us on anything both times we were there. We loved the truck and ended up bringing it home later that week! I knew I was going to do a rating for Wayne before you had even mentioned it because we had such a great experience at Bettenhausen. Definitely recommending to everyone we know!!!

saluki97

Oct 15, 2016

Working with Adam at Bettenhausen Jeep was the best experience I have had purchasing a new car. He was very thorough from beginning to end. I would definitely recommend Adam at Bettenhausen to anyone and will be back.

Tracigina

Oct 11, 2016

I bought 2 cars this weekend, one on Saturday the other on Monday. Jay was my sales man and he was absolutely amazing! I will forever buy my cars at Bettenhausen now and nowhere else!!! They do not push you or bother you, they let you decide what's best for you! I highly recommend Jay to help you with your buying experience, he's honest, laid back and incredibly smart!

Karen

Oct 11, 2016

Went in for an oil change, everyone was very friendly. The waiting area was clean and relaxing. And the car was ready in no time.

kpdonnelly21

Oct 11, 2016

I worked with Casey when purchasing my first vehicle. He was very helpful and went above and beyond. I am very happy with my experience.

MarketWizard

Oct 11, 2016

Scott did a great job to get me in the car I wanted at the price I was willing to pay. I would recommend him in the future.

Nate

Oct 10, 2016

They really work well with you to see what car is best for you. First time here. Will be back in the future! Great Service

Nathaniel19

Oct 10, 2016

They really work well with you to see what car is best for you. First time here. Will be back in the future! Great Service

Samer

Oct 10, 2016

First off, Wayne Thompson is the greatest! He's patient, caring and wants to be the best help he can be. In this situation, for me, leading a car is best and he explained the benefits of buying versus leasing, he took his time to show me some cars, working on my papers, following all details do i need and was overall a huge help!

Vcontreras22

Oct 1, 2016

I was told that they don't have a license plate bracket that fits the bumper of my 2015 Jeep Grand Cherokee summit. I feel they didn't try to get me what I needed. There's a lot of grand Cherokee on the lot. I feel like it was coming out of their pocket when I was going to pay for the service and part. They didn't even offer to order it. He said he doesn't know where I can find one. I'm at a jeep dealership with a jeep! It should be here!

gabrielle

Oct 1, 2016

This is a great dealership I have bought 3 cars from Bettenhausen. The staff is wonderful. Went to another dealer to compare and the dealer was rude and pushy . Went back to Bettenhausen for the service and the staff.Tim Slattery was our salesman and he was great .Very informative and accomodating

Andy V

Sep 28, 2016

Great experience from the Orland Park Jeep Dealership. Scott Abramowicz was my salesman and sold us a 2016 Jeep Grand Cherokee Limited. Scott was honest, fair, and a genuine nice family guy.... everyone else at the dealership was friendly and helpful as well. I made the mistake of going to their local competitor in Matteson IL., what a waste of time ended up walking out and going right back to Scott at Bettenhausen!

Dottie55

Sep 27, 2016

Jay dye treated us like family,,, no pressure, great experience! All the people were friendly! We were in and out in no time! Pleasant experience!

Colleen Carroll

Sep 22, 2016

Wayne was incredibly helpful with setting my husband and I up with the Jeep Grand Cherokee that we had been eyeing for a few months. He was very willing to work with our price range and even walked us through how the monthly payments were being calculated. He stayed late 2 nights in a row just to make sure we left satisfied and in our gorgeous Jeep. Initially I was dreading the trade in process and Wayne got us a great deal and made it an insanely simple transaction. I can not say enough good things about his helpfulness and patience. Thanks Wayne, we will be sure to recommend you in the future!!

Cheryl G

Sep 14, 2016

This is the second Jeep that we purchased working with Adam. Each time was a pleasure we would not change anything. We love our new Jeeps. Thank you!

Beccykam

Sep 10, 2016

Jamie was so helpful in our leasing process. We ended up getting the 2016 Jeep Cherokee and it is great so far! We got it in the color white and it looks very sleek. I am super satisfied with how everything was handled.

Ander530

Sep 9, 2016

Being a family of 4 drivers we have purchased several vehicles over the years and I wouldn't dream of buying a vehicle anywhere but Bettenhausen!!!! They have treated us like family for several years from buying a vehicle to servicing it- I HIGHLY recommend giving them a chance. Jay was Great to deal with on the purchase of my Jeep!!!

JimK

Sep 9, 2016

My expectations for new car ownership were exceeded. At first it seemed that a new car would be a little more expensive than I anticipated. Adam then took the time to go over the used car inventory. After all this, with all incentives that could be given, I returned to the option of a new car. Even though this took some time and effort, Adam was willing to go over all my options again. When I was comfortable with the deal, I chose the car that I purchased. Every effort was made to satisfy me, and I WAS completely satisfied.

Kim Keefe

Sep 7, 2016

In all years purchasing a vehicle Adam is by far the greatest!! No hassle, no pressure no gimmicks!! Adam was very detailed in his explanation on how a lease works and benefits and if it was the right path for me. I would recommend anyone to Adam!!!

scotto37

Sep 7, 2016

We traveled from Missouri to buy the perfect minivan for our family. Coming from out of state, Adam was a true professional walking us through each step and making sure the paperwork was ready to go when we walked in the door to pick up our van. Through the entire process Adam quickly and thoroughly responded to our questions and went the extra mile to make sure we were happy with our purchase!

TrixieBean

Sep 7, 2016

I was so nervous about buying a new car, but as soon as I met Adam I felt comfortable. He was so straightforward and got me the exact car that I wanted. He also helped me get a discount through my employer- that I didnt even know I had! I will absolutely be back the next time I need to buy a car and would send my friends and family here.

S36953l

Sep 6, 2016

Well, I've been to all of the surrounding Chrysler,jeep,dodge dealers around the Chicagoland area, and I can honestly tell you these guys treat people the best way possible for the entire car buying and service experience. From sales associates that literally hunt down vehicles with options you desire, and giving the most value for trades ins, to the service management team and advisors that bend over backwards to ensure you are 100% satisfied with your repair. These guys really do ensure to make the car dealer experience a lot more pleasant than anyone else.

mraff

Sep 6, 2016

I worked with Jay and he was totally patient and gave my wife and I time to talk when needed. He was very knowledgeable, and helped so much with our purchase. I highly recommend Jay if you go there. Seems like everyone there was very helpful. I had a great experience.

Mroa234

Sep 2, 2016

This was my first time buying a car and Adam made the process very smooth, explained everything and had me on my way. I appreciate him going above and beyond getting me into the car I wanted. I will be back when it's time to buy another car as well.

HR22

Sep 1, 2016

I did a lot of research when looking to move into an SUV. Compared all of the crossovers, went to a lot of dealers and test drove a lot of cars. Walking into Bettenhausen and working with Micah made the entire experience easy. He's so knowledgeable about cars and the Jeep brand and I trusted what he was saying is what he would tell his family and friends. He's great at what he does and I think anyone looking to purchase a car should give Micah a call. You won't be disappointed.

Briscoe Watson

Aug 30, 2016

I came into Bettenhausen looking for a vehicle (a Jeep Cherokee to be exact) for my wife. On our initial visit (Saturday, Aug. 27) we met with Jamie and showed her a Jeep that my wife was very interested in. We test drove the vehicle, came back and crunch some numbers. Jamie gave us an estimate of what the monthly payments would look like. My wife didn't feel comfortable with the amount so Jamie was nice enough to show us a different vehicle with many of the bells and whistles that my wife wanted. After looking at it, and ultimately test driving it, we decided to sleep on it and come back Monday.On Monday, August 29 we met with Jamie again and my wife will still undecided between the two vehicles, the Jeep Cherokee Limited and the Jeep Cherokee Latitude. She was leaning towards the Latitude but REALLY wanted the Limited as it had a few more off the things she wanted in a truck. While we compared the two, Jamie was very patient and answered ALL the questions my wife and I had regarding the vehicles themselves and payments. She was very thorough in explaining everything to us and did not rush us on making a decision. My wife finally decided that the Limited would be worth the extra money as she was getting what she wanted, and so that is the Jeep that we went with. I would definitely refer anyone looking to purchase a vehicle to Jamie and/or Bettenhausen. The customer service was superb and Jamie want above and beyond. We are definitely satisfied customers.

jeeplover

Aug 30, 2016

Many thanks to Tim Slattery. With his great customer service, knowledge, and expertise, he made my whole buying experience wonderful and stress-free. I couldn't be more happy with my 2016 Jeep Cherokee. I will definitely come back to Bettenhausen for future purchases!

Tim Cosgrove

Aug 30, 2016

I stopped by Bettenhausen Jeep for a quoteon my trade in and left with a new Jeep , mysales guy Micah Neely who also did my tradein and financing put together 3- optionsfor leasing and financing and together in 10- minutes came up with the best deal for me.Very pleased and the night was enjoyable, I willbe back.Tim

Nic Thom

Aug 29, 2016

My girlfriend and I were entertaining the idea of purchasing a new vehicle to replace her 2014 Cherokee. We have one son and are planning on having another. We looked at the Grand Cherokee and Jerome was extremely helpful. He was very patient and took his time getting to know both of us to find out which vehicle would suit our needs best. He was friendly and attentive, even when we told him that we were not serious buyers at this time. When we do decide to jump into a newer vehicle, we will certainly be working with Jerome.

zfamily

Aug 27, 2016

Can't say enough about Bettenhausen and Adam Swithin. Adam went above and beyond to find the Jeep we were looking for. From beginning to end he was exceptionally knowledgeable and friendly. Can't say thank you enough!

JarsofClay

Aug 25, 2016

Adam was wonderful to work with. He did a great job and very helpful in making our purchase. We were very pleased with our purchase. Thank you!

Karen Shanklin

Aug 25, 2016

We have purchased quite a few vehicles from Scott Abramowicz salesman with Bettenhausen Dodge in Tinley Park. We continue to do so because of his professionalism and personal care. I have recommended Scott to family and friends because of the trust I have in him (making sure I get the best price every rebate available and answer any questions I have after the purchase). And now my family is part of the Bettenhausen family, with Scott being their salesman too.

JJones10

Aug 23, 2016

I recently leased a car from Bettenhausen Chrysler Jeep. My sales manager was Wayne Thompson and I could not be more pleased. He was pleasant, thorough and very attentive to my needs. He was never in the least bit pushy or aggressive. Never having previously leased a car, Wayne took the time to explain the process and my options and to work out what plan was best for me. He went out of his was to accommodate my specific needs regarding the disposal of the vehicle I was replacing. Way to go Wayne!!! I would not hesitate to return to him for any future vehicle purchases. My sister, who accompanied me, was so impressed with the service I received that she is seriously considering coming to Wayne for her next vehicle purchase/lease. Wayne Thompson and Bettenhausen Chrysler Jeep have made me a customer for life!!!

Chessetc

Aug 21, 2016

I came to the dealership with a problem and Micah came up with a strategy and executing a plan beautiful I was able to purchase a 2016 Jeep I'm very excited to be in a long relationship with this dealership.

Micki01

Aug 17, 2016

Great experience.. once again! I bought my last 3 cars t/ Adam . He is a very professional & personable person . Not to mention.. He is knowledgeable and wise ,beyond his years. I highly recommend if you are looking for a new car, he's your guy. ! You won't be disappointed & actually might not dread the whole car buying process as he makes it enjoyable and stress free:-)

Paul B

Aug 16, 2016

I am very pleased with the service I received from Adam. I felt relaxed as Adam explained the entire process. I would highly recommend Adam and Bettenhausen to everyone.

JoePark

Aug 14, 2016

This was the best dealership in terms of service, selection, and price. I had a great experience with buying a new Jeep Wrangler from Jamie. I definitely recommend this dealership and Jamie when buying a Wrangler as she was extremely attentive and patient throughout the entire process. Bettenhausen definitely figured out how to sell cars with their no commission, no pressure sales methodology. I came to the dealership with expectations of getting a good deal and left happier with an even better price and package than I had hoped for. 10 out of 10, for sure.

Kimberly Bergen

Aug 14, 2016

Great team! Very knowledgeable and friendly! I will be back to buy my next vehicle! I felt like I was family! I liked how Wayne remembered who we were even though it had been a month since our last visit!

Linda

Aug 13, 2016

My husband and I always buy our vehicles from Bettenhausen Dodge. It isn't just the cars or trucks that attract us, it's the warm welcome,the kindness, patience and understanding that Our sales man Scott Abramowicz has with us! He is a salesman that knows what he is talking about, doesn't talk you into or out of anything. He is there for the customers! We love the experience with him. We have only bought our vehicles from him over the years. There isn't anyone I would ever deal with other than Scott!! Thank You Scott for years of awesome service!!

Jeries13

Aug 12, 2016

Adam was an awesome guy with great knowledge. Answered all my questions and was able to do everything efficiently, quickly and respected me throughout the process

missnikki1982

Aug 12, 2016

I recently purchased a 2016 Jeep Patriot and Jamie Kwak helped me with my vehicle purchase. She is AWESOME! She worked until she got me a deal that I could afford and she was super uplifting and positive and honest which is something you very rarely find in an auto dealer! In fact the entire dealership has been nothing but nice and respectful which is something that is really needed during these trying times. I have recommended this dealership to all of my friends and family! THANK YOU JAMIE AND THANK YOU BETTENHAUSEN!

Aadamcz

Aug 8, 2016

Adam and the rest of the team were very friendly and went above and beyond to help me get the jeep I wanted. I would definetely recommend to family and friends

CarFaxColyer

Aug 8, 2016

First time Jeep owners - appreciated Jamie Kwak's knowledge of the brand, her time and vehicle delivery to our specifications. She rocked meeting our needs!

DMD

Aug 8, 2016

Purchased a vehicle 2 years ago for my wife. It was a no hassle purchase of s Cherokee. Went in last week to purchase grand Cherokee for myself. Great price, no hassle, and Adam was great to deal with. Would recommend dealer to any of my friends and relatives.

Shannon Evoy

Aug 8, 2016

I've purchased my last three Jeeps from Bettenhausen and recommend everyone to go there for Jeep! The last two times I've worked with Jay and he's the best with a quick response time with getting back to me with all of my questions!

xobabycubxo59

Aug 5, 2016

My experience at Bettenhausen in Orland park was SUPER FAST! Jerome Powell was a great he understood my situation (totaled my car needed something ASAP!) Everything went smooth and fast, walked in at 630pm drove out by 9pm. I will definitely continue coming back here.

Alyssa

Aug 3, 2016

We were greeted by jamie who was more than willing to explain everything to us and answered all of our questions! She was very helpful and was not pushy at all something we were very grateful for.

Alymgonz96

Aug 3, 2016

We were greeted by jamie who was more than willing to explain everything to us and answered all of our questions! She was very helpful and was not pushy at all something we were very grateful for.

Erin Mccann

Aug 1, 2016

My experience at Bettenhausen in Orland park was fantastic! Micah Neely was a great salesman with no pressure to buy. He was friendly and professional and very considerate of my time. He found exactly what I was looking for in my Jeep Wrangler. I highly recommend anyone looking to go check out Bettenhausen in Orland park and see Micah Neely.

Ruckm

Jul 30, 2016

It is better at Bettenhausen! My experience with Janie was awesome! Low pressure, knowledgeable sales person, couldn't believe I dealt with only one person. Relaxed transaction and totally a pleasant experience. Left the lot very pleased and happy. Jamie rocks!

m11mw

Jul 29, 2016

I was car shopping for about 3 months, which included several visits to Jeep dealerships in the Chicago land area. Bettenhausen was the farthest from me which is why I it took me a while to stop in for a test drive. I truly wish I started here as it was the best experience a car buyer could wish for. I worked with Jamie Kwak, who was not only incredibly friendly, but unbelievably knowledgeable about various cars, specifically Jeeps. Jamie took the time to get to know me and understand what I was really looking for in a car as compared to my experiences at other dealers where I felt like a number, and not an important customer. With Jamie's help I was able to test drive a variety of Jeeps, and ultimately drove my dream Jeep Cherokee Trailhawk. When I first drove the car I was upset because based on the pricing of other dealers I was under the impression the Jeep I was driving and drooling over was out of my price range. I returned to the dealership from the test drive and after a few minutes of discussing financing options with Jamie, to my shocking surprise, I was informed that their price was MUCH lower than the 4 other dealers gave me prices on. Jamie also worked with me on financing and all other areas I had questions on. Please keep in mind, the other dealerships haggled with me for quite some time, and after a good hour of pricing, their prices were outrageous. The Trailhawk at Bettenhause was priced better than the others, AND came with more upgraded options than I could have wished for. To make a lengthy review a bit shorter, anyone looking to buy a Jeep should go to Bettenhausen first. Take my word for it, the others will not even come close to matching their price. I cannot vouch for other sales personnel at Bettenhausen, but I can surely vouch for Jamie. Jamie Kwak has become a name that I am not going to forget, and am recommending to anyone I know looking for a good car buying experience. - I purchased a 2016 Jeep Cherokee Trailhawk.

Jeep Grand Cherokee Guy

Jul 28, 2016

This is the second leased vehicle with Adam Swithin at Bettenhausen and I could not be happier about the service and the vehicle. Everything is done in a very professional manner and I will be a customer for a long time

Hcandela

Jul 27, 2016

I was referred to your service department by one of your sales managers, Jamie Kwak. My VW had been leaking oil badly, and not only did the VW dealership not fix it correctly, but charged me over a grand to do so. I was met with nothing less than exceptional customer and mechanical service from Bettenhausen--from Jamie helping me set everything up, to Rob Adams taking time out of his day to see exactly what was wrong with my Jetta, Tony Gibson for fixing my car (in record time!) and Jake B. and Joseph Prno keeping me updated on everything...I cannot say enough. I would have paid double what VW charged me for the service I received, yet I only paid a fraction! The quality of work, met with the outstanding team work and dedication of the employees--there is no other dealership to go to other than Bettenhausen!!

Hemiguy

Jul 27, 2016

Dealing with one person made buying car process much less stressful. They also had the best selection. I had a prior negative experience at bettenhausen Chrysler/Jeep, but because of Jamie Kwak, I'll be sure to purchase there again.

Jeepgrl1998

Jul 27, 2016

Adam took the time to explain all my buying and leasing options. He even took the time to run all the numbers to see what worked best for me. There was no pressure at all. I also got a great deal on my trade in. Really felt like family! Highly recommend coming in to see Adam!

Marce Gonzalez

Jul 27, 2016

Great dealership, Great sales reps, great vehicles. The process is smooth, fast and best of all... NO PRESSURE! Jay Dye was our salesman, i highly recommend him.

T Whittaker

Jul 27, 2016

Adam and I communicated via email for the greater part of my Jeep buying experience. I wanted this process to be quick and easy and he delivered!!!

Anthony Bruozas

Jul 26, 2016

A NICE SATURDAY SPENT HERE WITH RYAN AND EVERYONE THAT HELPED US. BEST EXPERIENCE i HAVE HAD IN BUYING A NEW CAR. i HIGHLY RECOMMEND THEM.

Joshua8597

Jul 26, 2016

Jamie was salesperson was wonderful great experience will definitely go back. This is my 2nd jeep I will own. Love jeep wrangler. Love the salesperson. I will come back for my next jeep wrangler.

Niejo

Jul 26, 2016

Overall very good Experience from the beginning to the end over purchase friendly sales menagers easy to work with and I would recommend this dealership to our friends and family

Estrella A.

Jul 25, 2016

Bought my first Jeep at Bettenhausen a week ago now! I'm very happy with my purchase and the buying experience was so smooth and easy! Thanks to Wayne and all of the Bettenhausen team for making my experience of buying my first Jeep a special one! Could not be happier with the process and service! Thank you WAYNE!!!!

Estrella A.

Jul 25, 2016

Bought my first Jeep at Bettenhausen a week ago now! I'm very happy with my purchase and the buying experience was so smooth and easy! Thanks to Wayne and all of the Bettenhausen team for making my experience of buying my first Jeep a special one! Could not be happier with the process and service! Thank you WAYNE!!!!

jamieotter

Jul 25, 2016

This was a big deal for me. I knew I wanted a Jeep but I'm a small person that has a hard time getting into larger cars. I had my eye on a few but didn't really want to be a pain and ask to drive them all - then Adam walked up to us. I got in - no kidding - at least 7 cars and I drove 3. this man took EXTREME care to make sure that I felt comfortable and confident in my new potential car. when it came time to buy - another dreaded experience - Adam was easy-going, conversational and made that experience a pleasure. thank you, Adam. I appreciate you... and my new Jeep!!

kruegerjp

Jul 25, 2016

Once again Jay Dye goes above and beyond to be sure that the transactions are as smooth as silk. The experience is like picking out candy at the candy store!!! Oh and when Jay couldn't help Ryan jumped right in to keep the process moving forward Thank you Jay & Ryan

OtterKD

Jul 25, 2016

Adam is really good at helping people buy ! His product knowledge is above average too! My whole family is buying from him .Keep up the good work

otto&brittany

Jul 21, 2016

Wayne was very nice and friendly. He went the extra mile, to find the Jeep that we wanted and at the price wanted.. Thank you. We love our 2016 Jeep Wrangler !!!! Can't wait to do business with him again.

Eebohne

Jul 20, 2016

This was my first jeep purchase and I could not be more happy with how it turned out. Everyone I worked with helped me have an excellent experience.

Spodamike

Jul 18, 2016

I decided it was time to trade in my 2012 wrangler so came to see what my options were. The dealership is very clean and loaded with a lot of differing options to meet the needs of its customers. My sales person was Wayne Thompson. He was a pleasure to deal with and has been very accommodating from test drive to delivery. He has a also been in touch to follow up to ensure I'm satisfied with my purchase! Very attentive and informative guy. Quick deal. No hassles. I highly recommend this dealer and Wayne Thompson.

Teresa LoGiudice

Jul 18, 2016

I leased a 2016 Jeep Wrangler unlimited from Tim Slattery at Bettenhausen jeep in Orland Park. It was the best car buying/leasing experience I've ever had! I wasn't sure whether I would buy or lease so Tim took the time to clearly and accurately explain both options and show me both calculations. I was given a fair price for my trade and shown on KBB how it was calculated also. Nothing is confusing or done behind your back. You work with one person start to finish and see all calculations to the dime. I have never worked with such an honest straightforward car salesman. I don't think I will ever purchase from anyone else again. The dealership is a bit of a drive for me, but I had been to 2 jeep dealerships and none came close to the deal I was given at Bettenhausen. They made me feel comfortable and relaxed words I would never use to describe car buying!!! Make the drive and ask for Tim! This place cannot be beat!

Shane1

Jul 15, 2016

I saw Jamie K. at the Jeep Bettenhausen dealership in Orland Park. It was the best service I've ever recieved when it comes to car dealerships. I had some things come up and I had specific requirments for the type of car I was looking for. For about 2 weeks, Jamie sent me information for any used cars that came onto the lot and had me come in to test drive each one. I had my heart set on a Dodge Dart and she was able to find one that was in my price range and exactly what i was looking for. She was very patient with me abd completely accomadating! I am so happy with my new car and I cannot thank her enough for all of her help. If you're going to buy a new car I suggest you go visit Jamie because she will take great care of you.

Garbs

Jul 14, 2016

the service department has exceeded my expectations just as the sales department did when I bought my vehicle. This is a great place that is changing my opinion of dealerships.

twocarsbob

Jul 13, 2016

Every experience with Bettenhausen Jeep has been an excellent one. Friendly folks and great service from the first phone call to schedule service to picking up my Jeep when the work was done. Best dealership we have ever purchased from.

REBEKAHCHANEL

Jul 9, 2016

I was referred to CHARLES JOHNSON by a family friend. I had had my mind set on a JEEP WANGLER for at least a year. Id finally got the nerve up to come in and IM SO HAPPY I did. Charles was so informative , prompt, and extremely helpful. Sometimes when you think car salesmen you think scammer. CHARLES made me feel so comfortable. I was in and out the dealership in three hours and no mistakes were made. It was an easy process. This is my third time buying a car from a dealership and I have to admit CHARLES JOHNSON was the BEST SALESMAN IVE EVER HAD. I will definitely be recommending him to everyone I know for their next vehicle purchase. CHARLES IS A GREAT PERSON to have represent the brand.

KC

Jul 7, 2016

This is the second Jeep I have purchased from Bettenhausen, am a very satisfied customer with both sales and service...Thank you for your attention to making your customers happy

teejay76

Jul 7, 2016

I know I am a little late on this, but you should absolutely know. I purchased my 2016 Jeem Wrangler Unlimited Sahara at the end of April and I could have been any happier. I was treated right the minute I set foot in the door. Now, this is the second time I've purchased from Bettenhausen Jeep and I will continue to do so. Brandon had me in and out when I bought my first vehicle and Jerome on my second. When you go to a dealership looking for your vehicle, you often prepare for a half day marathon of test drives and endless talks about buying. Not so in this place! I literally spent more time test driving than I did signing the paperwork. A top notch sales, finance, and service team! Absolutely worth driving from Joliet just for the remarkable buying and service experience. You have a family of buyers for life!! Keep up the excellent work!

John L.

Jul 6, 2016

I recently bought a Jeep Grand Cherokee from Wayne Thompson. As a first time car buyer, I was unsure what to expect with buying a new car. Wayne made me feel comfortable and explained everything to me very clearly so I could make informed decisions. He didn't try to pressure me into buying anything I didn't need and I felt that he was truly trying to get me the best deal he could. I felt taken care of throughout my entire experience. I am enjoying my new Grand Cherokee and would recommend working with Wayne to anyone who asked.

Joe B

Jul 5, 2016

I worked with Wayne Thompson. He was a true professional from the start and at no point got overly pushy. He was knowledgeable and worked to find a vehicle that fit my needs, budget, and goals. He presented 4 different options of various trims levels and price points, but allowed me to make my own decision. His follow up was impeccable, and he ensured I was comfortable from the start while completely understanding the process. The other staff members I dealt with were also very professional and friendly. Truly a great dealership to do business with.

Nick Benson

Jul 2, 2016

We bought a 4 door wrangler from Tim Slattery. Can not say enough great things about Tim and the Bettenhausen team. Would definitely do it all over again.

IronRick

Jun 30, 2016

The service rep. Jake was the best. They took care of our issues with our Dodge Charger and had us back on the road sooner then expected. That is why I drive 35 to get the great service.

William Schillo

Jun 30, 2016

Salesman Jay was awesome ,I have sent a fried of my wife to see Jay he was great.trade in and price of new vehicle was fair.4th car I bought from you.

vanessa araiza

Jun 28, 2016

So many people fear/hate going to car dealerships. No one wants to: haggle tooth and nail, pay for more than they can afford and then spend their entire day at a dealership. Im one who does not like to waste my time and do not want to cheated ever on price! Needless to say that was not the case at Bettenhausen Jeep! Chad Simon, Manger and his sales team at Bettenhausen TOP NOTCH. You walk in and they treat you like family. I was able to get into my Jeep Wrangler 2016 within an hour! The reason why the process was painless and quick was because I knew what I wanted, knew my credit, down payment and worked with Jamie Kwak. I like most had a fear and dreaded dealerships. Prior to stepping foot on the lot, I spoke to Jamie about my want for a Jeep and gave her my negotiables and nonnegotiables. Jamie took what information I gave her and went out of her way on a daily basis to work with me on a payment and vehicle that I was comfortable with. For every question I had, she had a straight no BS answer. Before I left, Rick walked me through every inch of my vehicle with great detail! It wasnt just okay thanks for your business, here are you keys and be on your way. He did not let me leave the dealership until I was comfortable with Jeep.Me and my Wrangler are now inseparable. Go to Bettenhausen Jeep in Orland and ask for Jamie Kwak. YOU WILL NOT BE DISAPOINTED! *Jeep Wave*

wharringto001

Jun 28, 2016

I brought our 2015 Cherokee in for it's first oil change at 7,500 miles. The dealership took care of the service and washed the car for me. Overall, it was a very good experience.

jlynch3606

Jun 28, 2016

Just had my 2015 Jeep Cherokee Trailhawk in for routine maintenance. Couldn't be any happier with the care and pride the staff showed for something as easy as an oil change.

Judster

Jun 25, 2016

Great service, not Bly did he deliver the car but did so after hours! Am going to try and refer more business to Wayne!

susan mucek

Jun 22, 2016

I went in for a oil change and I am still having a awful experience. Frist, of all it took way over a hour. They losted my wheel lock lug nut bolt, and now my car is running poorly. It is stalling out I had to get a tow. My car has Never Ever ran so bad. I went to 2 different car part places to attempt to get my car running like before and they said that other people have come in with the same type of issues After they had their car serviced at Bettenhausen. So, please be aware of this place. I called the manger and was transfer on the phone over and over again and it took 15 minutes before I was able to talk to him. And of course he Never called me back!!

Mcdonaldj2

Jun 21, 2016

The service staff is always helpful and prices are affordable. Wait times are very short at this dealership. I would recommend this dealership to all my family and friends.

mhnewjeep

Jun 21, 2016

Jerome Powell was our sales advisor and helped us out from the start. He helped us decide what features we did or didn't want. First time we bought a care and didn't wonder if we could have gotten a better deal. In addition, when we call with a question, Jerome continues to be just as enthusiastic about our purchase as he was prior to taking our car home.

mrmjonessrataol.com

Jun 20, 2016

we have been in contact with this dealership since late winter.yet we have yet to make a deal.both bill and alec are not interested in customer satisfaction but only about making the all mighty dollar.bill wanted us to come into the dealership to waste countless hours negotiating on a vehicle that he didnt even have in stock(. poor customer satisfaction)alec is no better,rather than trying to solve the problem,he came off as being offensive. these men wasted our time and resourses. bill is about company gratification and alec is offensive. neither men called to try and resolve the situation

Kelly7

Jun 18, 2016

Service was great! Customer service was exceptionalThe oil change was done quickly . I recommend this dealership. I have had other cars in the past but Bettenhausen surpasses all others in customer service!

Turk

Jun 16, 2016

This is our 2nd jeep in 2 years. We had a great experience with Casey the first time and requested him again for our second purchase. He is professional, knowledgeable, energetic, and efficient.

benoitm18

Jun 14, 2016

Dylan was great. Worked hard to maximize my trade in and got me in the right vehicle. Was very impressed with his commitment to the client.

Jbvauss

Jun 14, 2016

Great people! Great experience! We will definitely recommend you to everyone we know and will be back for more in the future. Dave was awesome!

June

Jun 14, 2016

I have purchased my last 3 cars from Bettenhausen Dodge. The entire experience was professional - and - no pressure. I have had everything serviced on my cars, including oil changes at the dealership. I highly recommend Bettenhausen for all your automotive needs

shadow101066

Jun 13, 2016

Most dealerships is like pulling teeth. Ask for Dave!!! I bought two vehicles from him in two weeks. They could've thrown something extra in. But didn't. The only downfall

Gibbz24

Jun 12, 2016

Let me say sitting with Jerome made our experience worth every penny! Purchasing a vehicle can be a long and cumbersome process, but Jerome made it very much enjoyable. From the moment my wife and I sat down with Jerome, it was clear we were getting a real person and someone who was also looking out for us too. Once the purchase was made, Brittany went through my wife's new Jeep Wrangler with her from front to back leaving her comfortable with her new ride! From the moment we walked in I expected to get attacked by salesman. That didn't happen. A lot of other dealers can learn a lot from the way Bettenhausen Chrysler Jeep does business. I've never been able to recommend a car dealer in the past. I will confidently recommend Jerome and Bettenhausen Chrysler Jeep. Thank you again Jerome and Bettenhausen Chrysler Jeep!

MichaelT

Jun 8, 2016

My recent experience with buying a car from Bettenhausen was incredible. From start to finish the experience, the service, the professionalism, and overall honesty was something I have never experienced before. Not only did I get exactly what I wanted but they worked with me every step of the way to ensure I was happy. Adam, my salesman, made sure I was aware of every little detail. I felt like I was dealing with a friend, without pressure or false promises. I had an idea of what I wanted and Adam made it happen. Walking me through every step of the process and doing everything in his power to make this the easiest experience possible. I know this sounds fabricated but honestly the experience I had is unmatchable. I love my new car and when the day comes that I need or want a new one, I can't wait to head right back to Bettenhausen, knowing that I will get the same experience.

Brian L.

Jun 7, 2016

I was interested in the Jeep Wrangler Recon, having seen one on a billboard. I was not disappointed when I saw them in person! They are awesome custom builds done on site, and since they are done by the dealer they are genuine Mopar and Smitty-built accessories, and under warranty! Jerome was my sales manager, and I can't say enough great things about the guy. He was helpful, informed, and never the least bit pushy. I will surely send people his way, I have had my recon for just a few days and everyone wants to know who built it! Thanks for a great experience :)

CyndiH1

Jun 7, 2016

Don Petersen was our sales agent and treated me like a VIP. We purchased a brand new 2015 Jeep Grand Cherokee Summit last year from Don ( I LUV it!!! ) Now we are interested in a Jeep Wrangler too. Don is the reason we came to Bettenhausen last year to buy our 2015. Our 2015 Grand Cherokee Summit is our 3rd Grand Cherokee. The prior 2 were purchased from Don when he was the General Mgr at South Oak.I came in on Monday to get a leaking shock on my 2015 Summit fixed and Don was able to show me a Wrangler Sahara.

Jinjooh1

Jun 7, 2016

Everything went smooth, whole staff was extremely attentive but Tim and Jose were above and beyond at every point of our purchase. We are indeed happy.

seniorcitizen22

Jun 4, 2016

I have a Chrysler Sebing and all all my service for it done at the Bettenhausen chrysler jeep. The service are always friendly, courteous and thorough. The technicians are upfront and tell you what is needed and there are no surprises. I have had my car serviced at other dealerships but by far, this one is the best. I would recommend them for all your automotive services

Beach bum

Jun 2, 2016

Ryan S. helped me go over all of my options and needs. I have spent hours on the Jeep website and was confused with package options and details. I came in and Ryan helped me sort everything out in 30 minutes!

Bullitt68

May 30, 2016

My 5th vehicle purchased from Bettenhausen. Every purchase has been a pleasurable experience. Their sales staff goes beyond the expected. I completed my factory order in 45 minutes.

Lee

May 26, 2016

Awesome service. Very helpful I was very happy with my all over experience Was not sure when I walked in that I would be leaving with a new vehicle. But Dave Carroll made that possible

pb

May 26, 2016

Thank you Jamie for making the buying experience simple and painless. It started with Kristin on-line and we had a few texts back and forth, which was very helpful since I did not have a lot of time to spend at the dealer. Then Jamie took over and was great. Spoke with Scott on the lot, who was also most helpful!! Bettenhausen has a great philosophy, thank you!!

RoynSam3

May 26, 2016

He worked hard to meet our needs.I would recommend him to anyone who is looking to purchase from Bettenhausen!He is helpful and friendly. My husband and I were in and out in no time.Thank You Ryan,I love my new Jeep. And thank you for making the buying process so simple and quick!!!

Vicki

May 26, 2016

From the moment I walked in until the moment I left, I was thrilled with this dealership. I was greeted in the parking lot by the salesman and warmly greeted after walking through the front doors. Everything was explained in detail and nothing was "pushed" as I've experienced in the past at other dealerships. One of the best parts of this dealership is you deal with one person. I didn't get shuffled around to talk to a finance person, a sales manager or anyone else. I dealt with one person the entire time. The salesman, Dave Carroll was amazing. I felt as though I was talking to a friend, not a salesman. He made this experience so easy for me. I'll come back to him again and again!!

courtneyfeil1

May 25, 2016

My husband and I would recommend working with Casey hands down. He was extremely helpful, down to Earth, extremely detail oriented and there was no pressure at all in working with him. He made sure that we got everything we wanted and needed in our Durango for our family and even stayed after closing time to complete the deal and make sure we had all of the tutorials necessary before we drove away. We loved working with Casey so much I did a little PSA on my Facebook page recommending him to all of my friends that may be in need of a car soon or in the future. If you work with Casey you won't be disappointed!

Jimmy, Tinley Park

May 24, 2016

Doing normal service, I asked for the brakes to be checked, as I was hearing a slight rubbing noise up front. They said they were fine. Two weeks later, still hearing the noise I returned and had all brakes checked and they found the rotors on front to be pitted but in good shape still. They advised me to recheck brakes in about 7,00 miles. No charge again! Any other dealer would have told me to replace pads and rotors now. They are a credit to car dealerships everywhere.

Klew

May 24, 2016

I brought my 2016 Dodge Journey in for its very first oil change. My advisor was extremely friendly and helpful. i will bring my vehicle back to Chrysler Jeep for all of my future service needs.

Mumbls1

May 22, 2016

What started as a service call on my 2014 Cherokee Latitude for an oil change and tire rotation, ended in a purchase of a 2016 Cherokee Trailhawk. It's only been hours, but I love the car. Charles Johnson took the time to drive my husband and I from the Dodge location to the Jeep location to show us the cars while my other one was being serviced, and once we found a car we loved, spent the time to make the deal work out for us and educate us. Highly recommend the dealership for service and sales, this is the 2nd Jeep purchase in less than 2 years, and recommend Charles too!

Hudson2014

May 19, 2016

Josh Bolz replaced my key fob so that the key I had that saw stolen would not work anymore. He was so considerate and professional!

NewSoccerMom

May 19, 2016

I couldn't have asked for a better experience!! From test driving to signing the paperwork, everything went smoothly. My sales manager, Dave Carroll, answered all of my questions and explained everything in detail. He was honest, friendly and extremely helpful!!!

cbolch

May 17, 2016

Service was spot on. Was taken care of fast. Service department was excellent at taking care of my Jeeps needs.Will recommend to other Jeep owners about great service and fair prices.

Doggie1960

May 16, 2016

Good price. Great selection. The only dealer in a 50 mile radius that had the auburn peal gc summit. The price was right also. Great sales staff

Rjensen

May 16, 2016

Steve Callan and the team at Betthausen made this car buying experience the best I have ever had. I have bought 35 new cars in my life and have seen all kinds of shadiness. Steve stood behind his deal, no surprises. Very solid and honest. I WILL buy next new car at Betthausen because of Steve and the team. THANK YOU all.

Where's the mud

May 16, 2016

Good price, delivered what they promised, start to finish less than 2 hours( including the multiple test drives)!! VERY PROFESSIONAL ALL DEALERSHIPS SHOULD BE LIKE THESE GUYS!!!VERY SATISFIED WITH MY EXPERIENCE

jeepbeep

May 13, 2016

Charles Johnson was top notch salesman. His personality and experience are second to none. Down to earth no haggle pricing made purchasing this Jeep Cherokee easy. Just love how you can check out whatever you want in Bettenhausen lot before you decide without anyone breathing down your neck. We were very lucky to walk into dealership when we did and Charles was available. We were at at another competitor dealership and couldn't wait to get out. Way to go Charles! Keep up the great service!

Rkalinka

May 12, 2016

I came in for an oil change. Pretty standard stuff, and they were great. Not much else to rate here since this was standard maintenance.

RBurkun

May 11, 2016

Simply the best experience you can have buying a car. They work hard to get you the best deal while being respectful of your needs and wants.

Ron

May 8, 2016

I worked with charles johnson he is the best salesman I have ever worked with and I have purchased several cara at other dealerships. He was upfront and was willing to work with me. Got me a great car and a great deal. Thanks charles johnson. P.s. if you are looking for a great used or new car go see charles johnson believe me you won't regret it and you will walk away with not only a great deal but a great quality car because they only sale great cars with great service.

rolfmoan

May 4, 2016

Agents are always looking out for you. Even Ask if you have other questions and are most pleasant in their association with you. Makes a visit more enjoyable as compared to stressful.

Lindap

May 4, 2016

I felt that Steve and Eric really did their best to help me get the vehicle I wanted. They went above and beyond and made a bad situation (totaled old car) seem a little less awful ;)

Noodle

May 4, 2016

After crashing the first Jeep lol we had to get a second. Bettenhausen went beyond to travel the globe to find a similar Wrangler to the one I special ordered. They were responsible for making my 16 year daughter happy once again with her new again Jeep.

Orlando c

May 4, 2016

Great guys to deal with honest people definitely highly recommended to do business with,totally meet my expectations they make sure you leave the dealer happy

Timetam1

May 3, 2016

I had a great experience. Always thought buying a vehicle was like going to the dentist,something you only want to do when it is absolutely necessary. After Jamie help me and my wife get our new vehicle with so little pain,I'm scheduling a dental appointment. I will highly recommend Bettenhausen to all my family when they need a vehicle

Jarvis24

Apr 29, 2016

They treated me like I was family never forced me into a decision and just made me feel like I made the best choice for me. I highly recommend this dealership

Leroy 27

Apr 29, 2016

One of the least stressful experiences in buying a car that I've had. It was fast friendly informative and comfortable. I would certainly do my future car buying here. And would highly recommend your dealership to friends.

Latanya T

Apr 26, 2016

This was my first time buying from this dealership and I was treated with such professionalism and outstanding customer service. I would recommend this dealership to my friends and family because everyone deserves to be treated fairly and this is the type of service that I received. Scott exemplified all the qualities of a Great Salesman! My Husband and I thoroughly enjoyed talking to Scott and Eric. In closing, the service guy that made sure I knew how to operate my newly high tech 300 touch screens was very helpful. We appreciate all who helped on closing this deal and we rode off in style, class, and luxury! Thank you,LaTanya and Robert Topps

marcganz

Apr 25, 2016

i had a great experience from my time with Ryan in Sales to my time with Rob in Parts. Very professional and super easy to communicate with.

Scali Family

Apr 22, 2016

Excellent service, and we are very happy that we visited this dealership. We will recommend Bettenhausen to everyone we know who wants a Jeep. We were immediately greeted by Jamie Kwak who has become a friend for life with our entire family. She knew everything inside and out about every truck on that lot! We took just about 3.5 hours of her time; she was patient and had an adorable sense of humor! Bettenhausen is lucky to have that girl working for them! A true gem! The guys did a great job detailing it perfectly so we were able to pull off a great surprise for our 19 year old daughter. Wish I took their names down to show our appreciation. Great Job everyone!

Rick

Apr 21, 2016

Liked the vehicle but saved $2k by buying at Tyson motors What else can I say that no one would even come close to Tyson. I help people buy cars and I go to Tyson now all the time. They will even dealer trade for the car at their price.

Jeep man Joe123

Apr 21, 2016

Went in told the sales rep what I wanted to look at. where I needed to be with financing and what I was expecting. A couple of test drives later and a couple of hours I was on my way home with a new Jeep and no regrets with a sense of satisfaction.

Asia123

Apr 20, 2016

Very happy with our new buy!!! Love the Jeep!! We have been jeep owners for a while and that is what we decided to purchase. Steve was knowledgeable and helpful.

Chickles

Apr 19, 2016

Jamie Kwak....next time you are looking for a vehicle remember her name! I can not find enough positive words to describe our experience at Bettenhausen and with Jamie our salesperson. We hadn't purchased a vehicle for awhile and things have changed quite a bit. Jamie walked us thru each and every turn with genuine interest and concern. We never moved to the next page till she was sure we understood the one we were on. She NEVER pushed us on any level! Most car salesmen can be aggressive or insistent. With Jamie and Bettenhausen I felt like I was entertaining friends and family in my living room! This is definitely the best place for future car purchases!!!! Thanks Jamie!! You are one of a kind!

Carolbuss

Apr 18, 2016

It's funny how you come in for an oil change on your 2012 Chrysler 200, and before you know it you are driving away in 2016 Jeep Grand Cherokee, all based on simple conversation. This was such a hassle free, no pressure transaction that I will without doubt recommend any and everyone shopping to give Bettenhausens Dealerships an opportunity. No sales pressure at anytime, very personable, and understanding to our needs as to financing and where we needed to be as far as our budget was concerned. Steve worked well with the finance department on our trade in, and to make sure we stayed within our budget. Thank you once again for making our experience as pleasurable, as one can hope for. Dave & Carol Buss

SueCar

Apr 18, 2016

My Bettenhausen experience was a 10! From the time I walked in, Jamie put me at ease by saying the prices are what they are and the employees don't make commission. I found my next new car in only a few minutes. She knew the inventory and where the cars were. It was just her and I and no "I have to check with my manager". She looked up my trade in price on the computer while I watched. No shady moves at all! We agreed on everything and I left with confidence knowing that I got an excellent car at an excellent price. I will send my friends and family to Bettenhausen.

scat pack john

Apr 16, 2016

They didnt have the car i wanted so Adam Swithin ordered my 2016 Challenger Scat Pack. It was delivered on time and stress free! A great place to buy and i'll surely be back again!

Coachcsb626

Apr 14, 2016

They are always friendly and knowledgeable. Loved my experience with Steve dortch. He really worked hard for us. I would recommend them to all my friends and family

Ed C

Apr 14, 2016

The dealership 's no haggling policy made buying my vehicle there easy and pleasant. The service department has always treated me in a professional friendly and courteous manner whenever I visit.

Gerry1959

Apr 12, 2016

Adam S. Worked with us thru the whole process and it went very smoothly. He explained everything so it was easy to understand. I could not of asked for a better representative.

George

Apr 11, 2016

Adam and Britney did a great job. No haggling or hidden fees. It's truly great to get a great price with out all the BS and high pressure sales

Jrada

Apr 11, 2016

This was my first new car purchase and they were very understanding and patient with me. I wanted to be sure I was making the right decision and the staff at Bettenhausen didn't rush me in to anything. Amin was very helpful during the entire experience. He worked with me and made everything clear and easy to understand. I love my 2016 Jeep Cherokee!

Scumfrog

Apr 8, 2016

Their inventory is clearly marked with a very polite take it or leave it price. This price is always very competitive. Get a price via edmunds, true car or consumerreports and you will find the Bettenhausen price is within the range. Btw Jay Dye has always gone out of his way for his customers. When I come in for service, his desk is always surrounded by past customers. Like myself, they genuinely like the man.Btw the service department rocks! They always take the time to thoroughly explain the maintenance or repair procedure. The techs are highly trained professionals as well. Please, if they sell it, buy it here.

Urcela

Apr 4, 2016

This was the BEST car buying experience I ever had. My sales person, Steve Dortch, made me very comfortable with allowing me to test drive the car without him going along for the ride. He was very helpful in finding a car with the Safety Feature Package that I needed to close the deal. I would highly recommend him and the dealership.

Soundworksdan

Apr 2, 2016

Spent a good 3 weeks searching out the correct vehicle to buy and my sales guy Steve K did an amazing job helping me get what I want without pressuring or pulling to normal "car salesmen" moves. A+ service!

Jerryh

Apr 1, 2016

This is the third car I purchased with Ryan Scarpelli and the service has been exceptional every time. Very smooth and no hassle process which is nice to see.

Jro16

Apr 1, 2016

Great! Steve callan sold me my car. He was knowledgeable on the car, helpful and allowed me to drive and try anything I wanted. He also stayed late to seal the deal. Thank you Steve

Rhonda

Mar 31, 2016

Jay did a great job explaining the features and getting my paperwork done quickly. I love my 2016 75th Anniversary edition Wrangler!All of the people at Bettenhausen have been friendly and professional. Shout out to Josh in Service who helped me earlier today. He really has great knowledge of the vehicle.Rhonda Smith

Chorizo21

Mar 30, 2016

Mike Sorensen found an absolutely great vehicle fitting my family needs. I couldn't be any happier. Both mike and Steve made car buying less stressful. I will help spread the word to friends and co-workers and anyone I meet about Bettenhausen, and will purchase future vehicles through them.

Larrita Gipson

Mar 28, 2016

When it comes to customer service I am big on it. Literally everyone was friendly and helpful from the front desk to the salesman on down. Charles was also excellence and patient I didn't feel rushed and he was able to ask all my questions!

Sandyk

Mar 28, 2016

We recently bought a Jeep Grand Cherokee. It was a wonderful experience. Everyone was friendly and helpful. Jay Dye did a great job. We're satisfied.

sued

Mar 24, 2016

From the front desk through management - everyone was friendly and helpful. Steve Callan was a pleasure to work with. I felt very comfortable with him.

Tony

Mar 23, 2016

Overall a nice place to go. I was in for service and not one saleman was pushy but they all asked if I could be helped and when I said I was in for service they all told me there was coffee and water that I could help myself to. Not a negative person in the place.

grace52

Mar 23, 2016

I called Bettenhausen to schedule service for a recall and an oil change and tire rotation. I got to schedule a time and date that were convenient for me. They told me the estimated time that it would take, which was at least 3 hours. I prepared for the wait. I was surprised when I received a call that my car was ready after only 2 1/2 hours. Every one of the staff I came in contact with was knowledgeable, friendly, and efficient.

Justkim70

Mar 22, 2016

See Casey Dugan to take the bull out of car buying. I highly recommend Bettenhausen Jeep and Casey Dugan. Everyone treated me like they knew me for a long time at Bettenhausen. However Casey's straight forward approach and interest in getting me into a new car was exceptional and very unexpected service. I have dealt with many other car dealerships before and nothing compared to my experience at Bettenhausen Jeep with Casey. Casey took the time to listen to me and searched to find me a Jeep Renegade to fit my needs without pressure.

paulskobel

Mar 22, 2016

My family and I had an excellent experience purchasing our 2016 SUV. We were treated very well. Our salesmen David was excellent and we left very happy with our purchase of new vehicle.

Mhill0224

Mar 21, 2016

I stopped in without an appointment and wasn't sure if they would be able to get my vehicle in on such short notice. Not only did they take my vehicle but they performed all needed repairs the same day. All of my service needs were met and I was in and out of there fast. Very courteous service department staff and Joe P. the service manager went out of his way to help me. Thanks again!

Newneep123

Mar 16, 2016

Lets face it. No one likes to go look for a car because theres always some sales person trying to get you to sit at a desk and talk numbers ! This can take hours and be very nerve racking. Well I have to say that I was very pleased with my experience at Bettenhausen. Jerome Powell met my family and asked us what we wanted. Not pushing any thing but asking. We were at ease and were able to ask and be shown what WE wanted. Mr Powell was very honest and open. If you want to get treated this say , I suggest Bettenhausen

Nmoney1020

Mar 15, 2016

Picked up a jeep renegade. Did have the one I wanted in stock but found one for me. Also made the whole process easy. 5 star work.

Ron D.

Mar 15, 2016

My car salesperson - Jamie Kwak, made my car buying experience an excellent one, the best I've ever had. I received a great price on my new Chrysler 200S AWD, got a great deal on my trade in, and it was a zero pressure sale. I am extremely happy with my new purchase and love driving it! Thank you Jamie!!!

RyanG

Mar 14, 2016

The sales staff was very helpful. The gave me what I was looking for on my trade in and the purchase price was very fair. Overall a very smooth transaction. Thanks

BrianM

Mar 9, 2016

Very nice and friendly. Jim Burlison took his time and explained everything to me and I reccomend anyone who wants to speak with someone knowledgable and someone who wants to help you. Five Stars!

Mark1955

Mar 8, 2016

Excellent experience that's the way car buying should be. Ryan Scarpelli fantastic wouldn't hesitate to send people there. Thanks for everything Mark & Dan Kosiek

GailParrish

Mar 1, 2016

Scott Abramowicz was truly an honorable person. He told us everything up front and the deal was exactly the way we anticipated it would be.

tjk1475

Mar 1, 2016

This was our second car that we purchased from Bettenhausen with Jay Dye. I don't think there is anything that Jay could have done to make our purchase experience more seamless ! Time is important to everyone and I know everyone would agree that no one likes sitting in a dealership for hours trying to buy a car. This does not happen with Jay Dye ! I would highly recommend buying a car with Jay Dye at Bettenhausen Chrysler Jeep.

Nos

Feb 29, 2016

Great experience. Although I did not end up buying a vehicle, not my decision, image sales team was great. My wife decided last minute to go another route. I would recommend them whether you are looking to buy no or later.

Jeep1

Feb 27, 2016

My experience was a vey good one here. The staff was very helpful and courteous. The dealership is very nice with a large inventory to choose from. I've had previous jeeps and utilized there service department and they always resolved any issues or problems I may have had. I just bought my first vehicle from Bettenhausen and I would shop here again in the future.

Love this jeep

Feb 24, 2016

Jay Dye is a man of his word. Ask for Jay Dye and ask him why he is orange ? Jay will get you done. Thank you

Jaxxgilles

Feb 15, 2016

The third time we went to buy a car from Bettenhausen! I only will shop there and they beat all prices! Though it was our sales manager's second sale, and first used-car sale, she was very helpful, kind, funny, patient, and even managed to finish our paperwork in time for me to go to work.Bettenhausen is worth the credibility standing behind their name. I wouldn't dream of shopping any where else.

Ktruske1226

Feb 13, 2016

Bettenhausen was such a pleasure to work with. They are very friendly and inviting. They don't pressure you into anything. I was looking for a car and the only dealership that had it, was in Iowa. One of their employees drove 12 hours, round trip, to pick up the car for me. I will forever be a Bettenhausen customer and will highly recommend them to anyone I know :-)

Mklak34

Feb 13, 2016

Had an easy time purchasing my new car. I didn't feel pressured like normal salesman give you. Enjoyed the one person contact during the process

Kelly7

Feb 12, 2016

Jay Dye was great! From the start he was knowledgeable and helped me decide which vehicle was right for me. His customer service was great , I never felt hassled or hurried. My daughter is looking to purchase a vehicle and due to my excellent experience she will be going to Jay at Bettenhausen!

Robin541

Feb 12, 2016

Loved Casey Dugan, was so easy to work with. Did not try and sell us anything we dint need. He even came in on his day off to finish up the paper work. My new place to buy trucks and cars.

nona lindsey

Feb 11, 2016

Charles Johnson was very helpful in my purchase he told me the Yays and nays of what I could afford. He helped me with all the perks to help woth the purchase. I appreciate it, especially being a female sitting in a car dealership trying buy a car without a male insight. He was respectful and I recommend him to whomever goes there for a purchase. I give him a 5+

marton7

Feb 10, 2016

jerome was awesome from start to finsh everything was smooth all my questions were answered very professional and in atimley manner would recommend jerome to all my friends and family

mtn7984

Feb 9, 2016

Dave Carroll was such a nice, and informative sales manager. To me he went above and beyond to make this transaction work, and I'm so greatful.

Rynz

Feb 9, 2016

Bought 2 Jeeps already from Bettenhausen , Ryan Scarpelli , Eric Woodall ...will definatley be back for my next vehicle. Definatley good guys to work with to find you a car

Lmg6990

Feb 8, 2016

We visited the Bettenhausen dealership in Orland Pk in Jan of 2016. We were so impressed with the new models and the level of service we received from Casey Dugan that we decided to purchase a new 2016 Jeep. Casey made the process simple and he did everything within his power to accommodate us. I would recommend that anyone looking to purchase a Jeep, new or used, should visit Bettenhausen.

curley4

Feb 4, 2016

In October 2015 I visited Bettenhausen to check out their 2014-15 Jeep Grand Cherokees Overland/Summits. I don't like "fast talking" salespeople and you don't get that at Bettenhausen. Casey Dugan was the young man who approached me to see if he could be of service. From beginning to end, he answered any and all inquiries. I called him several times after hours to discuss issues/concerns about purchasing a jeep. He was never too busy and a young man of integrity. At one point, I was going to purchase a new 2015 Jeep Grand Cherokee Overland. Prior to completing the deal, Casey and I sat down and went over the difference in cost between a 2016 (which wasn't even out at that time December 2015) and the 2015. I decided to rethink my purchase. Casey was never curt; told me to take my time. Went back at Christmas and ordered/purchased the 2016 Overland. Also the young ladies at the front desk are very friendly and courteous in person and over the phone. I'm very pleased with the entire experience at Bettenhausen. I would recommend you check out Casey Dugan if you're in the market for a Jeep.

lkwey

Feb 2, 2016

I went to Bettenhausen Chrysler Jeep with the hopes of leaving with a new vehicle. I test drove a couple different types. The sales staff was patient, there was no rush and no pressure. My biggest concern was fitting two car seats comfortably in my new vehicle. I was able to put my seat in the vehicles I test drove! I decided on a Jeep Renegade. When I was ready to get down to it, Jay was extremely helpful and made sure the process was as transparent as possible! They took me through the vehicle and showed me all the great features and even paired my phone with my new car's bluetooth! I left with a great vehicle at a great price. It was such a stress free experience. I would recommend Bettenhausen to anyone looking for a new/used vehicle.

memaddie52

Feb 2, 2016

I went in to this dealership to test drive a jeep and ended the afternoon by purchasing my jeep. The experience with Dave Carroll was effortless. This is my second vehicle from this dealership and would definitely go back again.

CG160

Feb 1, 2016

Came in for an oil change and was in and out in no time at all. Service has been exceptional since day one of my first ever Jeep purchase! Highly recommend Bettenhausen Chrysler Jeep!

mypuddin7

Jan 31, 2016

I met Charles Johnson about a year ago when I first started looking for a Jeep at Bettenhausen in Orland Park IL although I didn't buy at that time Charles still kept in touch with me letting me know when new Jeeps came in and encouraging me to come into the dealership...honestly I had visited at least six other dealerships in my search and not one sales person was as professional as Charles...he was always patient with me he even stayed late on days to accommodate me, he was always very pleasant even when I knew that he was exhausted with all of my demands. I am very happy to say that a year later I am the proud owner of a 2016 Jeep Wrangler Sahara all because of one salesman that refused to let me get away...I am very very pleased with my purchase and I am also very grateful to Charles for all of the help and in getting me a great deal on my new Jeep. I will refer all of my friends and family to Bettenhausen for all of their future vehicle purchases!

erin lewis

Jan 30, 2016

i spoke with Charles Johnson and he took care of me. I didn't have any issues I was in and out. I am pleased with my vehicle and terms.

Pat

Jan 30, 2016

I would highly recommend Scott for his through knowledge of our purchase. He was extremely helpful, taking the time to explain every detail. He worked with us to give us a good trade in allowance.

Javagirl18

Jan 28, 2016

I saw some nice vehicles online and only wanted to test drive a Dodge Journey, I didn't think I was going to purchase anything that day but I felt comfortable. No one bothered me and I didn't feel any pressure to buy. That's when I met Sonata. She was so friendly and helped me throughout the whole car buying process!! She explained everything and even had 2 nice porters deliver my car to my front door because I still had to drive my rental back, and I'm from Indiana!! talk about service!! I bought a 2016 Dodge Journey and it's gorgeous...love my car, love my choice for going to Bettenhausen Dodge.. Thank you Sonata A+Happy Customer :-)

Jeep

Jan 28, 2016

Our salesperson and manager were both helpful and knowledgeable. There is a great new car delivery specialist. Great e pertinence and no pressure. This is our 5th car purchased by family from this dealership.

Dick Naylor

Jan 27, 2016

With the assistance of Jay Dye my wife and I had a pleasurable experience purchasing a 2015 Chrysler Town & Country. Jay's personality is idyllic for working with people like me, who quite frankly has avoided purchasing vehicles from dealerships. His ability to adapt to his customers is obvious AND appreciated. We wish both Jay and the Dealership years of continued good business. Gratefully, Dick and Peggy Naylor PS We drove 55 miles to do business with this Dealership at the recommendation of a 40 year friend's recommendation--he too drove 50 miles to the Dealership.

Mary

Jan 26, 2016

Great experience buying new car. Met with jay dye twice- never felt pressured. Very helpful -answered questions & provided options. Very pleased with experience & love my jeep

NYBAKER

Jan 24, 2016

We were in love with our car-buying experience when we shopped at CarMax. No one likes to be hawked when you are car shopping. We started looking at the Bettenhausen Dodge store in 20 degree and rainy weather, and Charles was outside in the weather and just said hello and said if we had any questions to come see him. We saw him the next day and he hustled getting any truck we wanted, looked for others with our specific requests, and was friendly and easy going the whole time. We ended up looking at the Bettenhausen Jeep store and appreciated his honesty and willingness to please so much that we wanted to work with him again. Last night we drove off the lot in a beautiful Jeep Grand Cherokee Overland---and I am in love with it. I will definitely go to Bettenhausen again, and will recommend Charles Johnson to all my family and friends.

Rod the Jeep Buyer

Jan 24, 2016

We were looking for a Jeep Wrangler Unlimited with a number of after market accessories. After visiting multiple dealers and not finding anyone that could outline a clear process to achieve that we visited Casey Dugan at Bettenhausen Jeep. After explaining what we wanted, Casey made the whole process so simple. He helped us select the best base vehicle. We had originally gone to Bettenhausen through a True Car referral and we received the best price without the hassle of negotiating and settled on the Rubicon. Casey gave us advice on accessories and referred us to a number of 3rd party websites to chose accessories which Bettenhausen then ordered and fitted to the vehicle for us charging only for labor. Casey also arranged our finance. Again we checked against other sources and the rate was excellent. On delivery day we were in and out within an hour including a detailed vehicle overview. All paperwork was 100% completed and ready to sign. Overall Casey made the process of purchasing an out of the ordinary car extremely easy. Casey was our single point of contact for the whole process. We never had to deal with the Finance Guy, Parts Guy, Warranty Sales Guy etc. like you do in most dealerships. It really could not have been an easier process to get what we wanted and to feel that we got the right deal. I have no hesitation to recommend a purchase from Casey Dugan and would certainly go back to him again.

Keli

Jan 22, 2016

No hassles no haggles just straight forward car buying. Jay Dye and Bettenhausen Jeep is hands down the best!!! I recommend them to everyone! Thank you Jay Dye for a great experience. I can't stop talking about the car and how great Bettenhausen Jeep is. L O V E my 2016 Renegade!! Thanks Bettenhausen!

Keith

Jan 20, 2016

This was an unusual experience meaning that this was probably the most comfortable and pleasant process. Mike Rowe took the extra time to show me all the different models due to the fact that I use a wheelchair and have special requirements. He brought each one into the service area where it was heated and took plenty of time to help me with all my needs. He was more than patient and ensured I had a chance to see all available possibilities. The negotiation process went extremely well and I feel that the price and price I received for my trade in were extremely fair. I will definitely go back there and refer my friends and family.

BC10

Jan 19, 2016

Jay offered valued advice based on his experiences but was not pushy at all. Offered us time to discuss our decisions in private without influence.

Jtvirgo

Jan 19, 2016

Very professional and easy to buy a brand new car. Steve, the salesman was awesome. Very easy to speak too and helpful. Will recommend and will do future business with this dealer.

sims_bene

Jan 19, 2016

Jerome Powell was my sales rep and he did a great job of finding me the perfect car at the right price. He was efficient and very personable! He made me feel comfortable, and was very timely. Quickest care buying experience ever!!!

rye

Jan 18, 2016

Jay was very committed to making my experience a satisfying one. I am a first time Jeep buyer and didn't know a lot about the brand. Jay gave me space to explore my options and I ended up buying a car that I really love-

Sewingdame

Jan 18, 2016

I was actually about 45 minutes late and felt terrible, but it wasn't a problem at all. Everyone was so friendly and inviting, not only to the customers, but also amongst themselves. Casey and Eric were truly amazing during my sale. I will never go to any other dealership again. I had a terrible car buying experience that left me with a headache and confusion. They took the time to explain things to me, find me an opportunity for a better down payment, found financing I was comfortable with and took the headache of my previous vehicle off my hands. It was such a relief to finally have a good car buying experience and know what it should have been the first time around. I was near tears with frustration at one point and Casey was so reassuring and kind. I can't remember the name of the young woman (sorry!) that helped me with setting up my Bluetooth in my Jeep and went over the other features of the car, but she was genuinely concerned about my comfort while driving because of my height. Everyone just genuinely cares about the customer experience and wants to make sure that you're leaving with the best possible experience, it's so refreshing and not what I expected. I will definitely be a loyal, lifelong customer. If you don't really know much about the car buying experience, you can feel safe here.

Blackgold52

Jan 8, 2016

Nothing short of Extra Satisfied.......... If you're looking for a chrysler jeep dodge ram product youwould be foolish to go anywhere else................Thank you for the great service

Bob and Gabi

Jan 7, 2016

My wife and I knew exactly what we were looking for...on our second visit! Our first visit was to test drive an alternate just to make sure we were making the right choice for us. Jay was extremely helpful not only with the decision making process, but the entire experience. He was very patient with me as well, I'm a bit cautious when making "large" purchases, always looking for the best deal. Never did we feel pressured to make a quick decision. We have bought a few cars now (from different dealerships), but this was by far the best experience we have had. Everyone was friendly, no one was pushy, it really put me at ease throughout the process.

Ashley

Jan 6, 2016

Pain-free, easy, friendly, professional, perfect. All words that describe Betterhausen Jeep and our salesman Mike Rowe. Mike worked with us and was amazingly patient with all of the questions that I kept asking. A+++++!

RedDragon1867

Jan 4, 2016

The staff is very friendly and the place gives off a very laid back environment. There's no pressure to just get the sale over with and plenty of questions were asked to make sure you're getting the exact vehicle you need. This is my first Jeep and would definately return for my next vehicle here.

Dawn

Jan 1, 2016

I bought my new 2016 Jeep Cherokee yesterday and can honestly say I had the best automobile purchasing experience ever. Everyone who works at this dealership is so friendly and accommodating. When you walk in, you are not hounded or followed, but more just friendly faces who point you to the next available salesperson. Casey Dugan was the actual salesman who ended up helping me. Casey was awesome. Very knowledgeable and very personable. He made the transaction very pleasant. I would highly recommend Casey and this dealership to all.

Scott200

Dec 29, 2015

I definitely was in need of a car; my old one passed 300K miles and was showing its 14 year age. I used the True Car option offered by AARP for savings on a Chrysler 200 and Bettenhausen had the best deals. I was fortunate enough to have Lindsay Olson, Bettenhausen's web customer rep, make an appt with Jay Dye to buy a car. Jay was personable, honest, funny and a truly nice guy who matched me up with the right car for me. I would recommend Jay to anyone!! From start to finish, custimer care and satisfaction is the main goal at Bettenhausen and its employees. Many thanks to you all!

Gixxer915

Dec 28, 2015

From start to finish the car buying experience was great! Jay Dye made what was a difficult decision a piece of cake. Everyone I encountered was very friendly and eager to help and answer any questions. Buying a vehicle is a tough decision and I could not have done it without this team! I thank them for the great experience!

jeepgirl15

Dec 20, 2015

I cant say enough about the wonderful experience we had at Bettenhausen. I started out at the location on oak park in tinley park. Met Jim Theisen there (great guy) let him know what we were looking for. I had no pressures of annoying phone calls about when will you be buying ect..... My husband and I found the 2015 jeep grand Cherokee we wanted. I called Jim and asked him if he could work with us at the 159th location, he said absolutely!! Jim met us over there we did our deal no haggling one price and done! A week later I returned to get my (we owe) an auto start to be put in, got there at 7:25 am and was in/out and dropped off at work by the shuttle service before 8:00am. Was told I would get a call when my truck was done by 10:15.. I can't thank Jim Theisen and Bettenhausen enough for my incredible experience!!

Mykidsx2

Dec 9, 2015

It was a great pleasure working with Charles Johnson. Charles is very knowledgeable about his line of work. He puts me the customer first and excelling above and beyond my expectations. I would recommend my salesman and the company to any and everyone.

MikeK950

Dec 3, 2015

Dan Gallagher made my Jeep purchase experience the best. I took 3 months to decide exactly what I wanted and he was a great help throughout the process. Honest, helpful, No BS and even helped get the perfect vehicle delivered from another town. Service Employee took time to explain every last detail of the vehicle. For the first time ever, I drove out of the dealership knowing every last detail of my new vehicle. Took time to offer coffee to myself and wife and hot chocolate to my son. Friendly atmosphere with no pressure. Looking for a Jeep or Chrysler? Stop in Bettenhausen and ask for Dan. You won't be sorry.

Rayt3785

Dec 1, 2015

Bettenhausen Jeep was fantastic. Casey helped us from start to finish. He made sure we were aware of everything happening and made us feel very comfortable through the whole process. We went to Mancari's in Oak Lawn before going to Bettenhausen and the experience was terrible, we left knowing how we didn't want to be treated. Casey gave us the exact opposite, he is wonderful at his job! We have recommended him to everyone we talk to.

Affro

Nov 23, 2015

Very courteous staff. Sales reps are absolutely fantastic! No hassle, No waiting, No game playing! This coming from an African American female who walk in alone. I highly recommend this dealership. Mike Rowe is the best.

RevMac

Nov 20, 2015

I usually don't write reviews but I had to express how great of an experience I had dealing with Bettenhausen and in particular Casey Dugan. I have bought many cars in the past and have dealt with many car salesmen. My experience here by far has been the best! Casey isn't the normal car salesman and neither is Bettenhausen. They are very laid back, trustworthy and easy to work with. They don't play witty games with their deals. The whole buying experience with them was straightforward and smooth. Thank you Casey!!!

cargirl,Patty

Nov 18, 2015

the best salesman in the area. Amin they should all be like him. he was the kind of salesman that made you feel like he was your friend, made me feel very very comfortable.

Garbs

Nov 18, 2015

My blood pressure usually spikes just when I think about having to go to a dealership and deal with salesmen. However, my sales manager Dave Carroll provided a stress free buying experience. I know I was indecisive with the purchase of an Unlimited Jeep. What color, model, additional modifications... Dave was patient. He wanted me to be satisfied with my decision. He is very knowledgeable. If he did not know the answer he made sure he checked with someone who did. Bentenhausen is a completely different car buying experience.

mmjirik

Nov 18, 2015

As a first time car buyer I was very hesitant to begin this journey. Amin made me feel extremely comfortable and walked me through the whole process explaining everything that I would have questions for. I traded in my old vehicle with ease and left with a 2016 Jeep Wrangler. I would recommend this dealership to anyone interested in a jeep and would highly suggest working with Amin.

jeepman94

Nov 17, 2015

WHAT A GREAT EXPERIENCE BUYING A NEW CAR FROM BETTENHAUSEN CHRYSLER JEEP! CASEY DUGAN WAS VERY DETAILED AND WAS A PLEASURE TALKING AND WORKING WITH HIM! HE EXPLAINED EVERYTHING I NEEDED TO KNOW ABOUT THE VEHICLE AND THE COST OF EVERYTHING. I HIGHLY RECOMMEND CASEY DUGAN HE IS AWESOME! ITS BETTER AT BETTENHAUSEN :)

krisraq

Nov 17, 2015

From start to finish, my overall experience was amazing! Jay and Eric really helped to get me the truck that I was looking for. There was no fluff and no pressure. Jay laid out all the info and helped me make the best decision in terms of financing too. I really felt he was looking out for my best interest which is beyond rare at dealerships. Jay and Eric are super personable and efficient as ever! They worked some true magic and I walked out with my Jeep same day!I'm very thankful for the way they've provided high-quality service for me and my family. I'd never go anywhere else, Bettenhausen is the Best!

iamlyndon

Nov 10, 2015

Very thankful for this guy who made the deal possible. Keep up the good work and you'll be blessed with a lot of customers. Appreciate all your help even after i buy the car you still help and answer all my questions. Stay humble. Godbless bro.

cujo14

Nov 9, 2015

From the time I walked in to the time I left, my salesman Amin Smith, made sure I was comfortable and kept me informed of every step of the purchasing process making sure I was satisfied with everything before I left. Great friendly and courteous customer service.

Razor Chicago

Nov 9, 2015

I appreciated the no pressure approach I experienced while dealing with Adam Swithin. Adam was very knowledgeable regarding Chrysler products. He found the car I was looking for before I knew exactly what I was looking for.

EthanandElisa

Nov 8, 2015

We were originally looking for a used Jeep Wrangler but were also open to a new, leased Jeep. We worked with Dan Gallagher who was attentive and extremely friendly. We felt he had our best interests in mind as he presented us with numerous options. We felt no pressure during our time there. If and when we decide we need another car, we'll definitely return to Bettenhausen and request Dan Gallagher.

Jean

Nov 4, 2015

Was pleased with service. Felt a little rushed because the place closed too early. Need to stay open past 6:00 for working people. Overall I was pleased with my purchase. Charles was very kind and helpful.

Trailhawk Tina

Oct 20, 2015

Bettenhausen rocks!! I like the no hassle way-made our experience smooth n pleasant. Casey Dugan is an excellent and professional salesman!! He was courteous, knowledgeable and efficient. We knew what Jeep we wanted after a few test drives and he searched and made it happen. He even came in on his day off to save us more money and close our deal. He went above and beyond to keep us happy; that's what we consider top quality sales!!! He made this our best vehicle buying experience ever!!! Thanks Again Casey!!

JohnJeep

Oct 8, 2015

Casey Dugan was outstanding to work with and really made the whole experience what is supposed to be. Casey was able to get me in the vehicle I was searching for months, that no other dealership in 100 miles could do. I didn't feel like a customer, I felt like family!The whole Bettenhausen team was great to deal with!

Grant77

Oct 7, 2015

Our salesman gave us exactly what we were looking for - the total cost/payment it would be to purchase the vehicle. No hassles, no games.

Cameron

Oct 6, 2015

I want to say thanks to Casey and Eric for really going overbehind and being very patient with me. They did a lot of maneuvering around to get me at the right price for my car and most of all being very persistent. Casey and Eric are awesome people to deal with when it comes to them understanding the consumers needs and financial concerns by seeing there point of view. If I ever hear anybody say they're looking for a car I will definitely direct people over to them. The service they provided to me was really amazing and I will never ever forget that awesome service they provided. Casey and Eric you are awesome people and never let anybody tell you otherwise. Yours Truly,Cameron J. Burnette

CPK

Oct 6, 2015

Everything went great with our car buying experience. They found the exact Jeep we wanted within our budget. Our salesperson, Casey Dugan, was extremely knowledgable about the Jeep product and the financing options available. I would definitely recommend Bettenhausen Chrysler Jeep and Casey to anyone in the market for a new car.

Steffany MCGHEE

Oct 6, 2015

Good sslesmanship. They try to work with your situation to find a suitable solution for your particular situation. My salesperson was genuine and patient. We worked together and reached a positive outcome. I love the vehicle i purchased and look forward to driving it for the next 5 years or more.

Hank&alice

Oct 2, 2015

When we look for a car whether it be new or used, we always go to Bettenhausen. There is no need to go to any other dealer. Jay Dye was great in getting the deal done. He is a true veteran and will make sure you are 100% satisfied throughout the whole process. Thanks Jay!

BlackBeauty2015

Sep 30, 2015

This was the most pleasant car buying experience that we have ever had. Jay was great to deal with, and things moved along very quickly. We will be purchasing another vehicle in the near future, and it will be a no-brainer when it comes down to who will be getting our business...Jay! I will say this, however, we were not pleased with the bargaining that took place with our trade in. A deal for a $31,000 vehicle was almost killed because a member of management (Not Jay, he was fantastic!) was unwilling to come up $600 on the trade in to make the $31,000 deal. We finally met in the middle and settled for $300, but it should not have come to that. If you need to spend $600 to make $31,000, I would think that that would make sense to most of us...

Jeep Couple

Sep 29, 2015

Matt was amazing, from start to finish he guided my wife and I. We called and told him which vehicle we wanted, when we arrived the vehicle was clean and ready for my test drive. 1 hour later I had purchased my vehicle and did everything with Matt at his desk. He even printed our insurance cards for us. Best dealership experience ever.

MarcM

Sep 29, 2015

I wish all car buying was this easy. Was in and out in one day. No hassling, just honest answers and straight forward advice. Will definitely go here again.

PT

Sep 16, 2015

I had a very good experience and would recommend this dealership to a friend. Jay Dye is a great sales rep, and very knowledgeable. The pricing and financing were very competitive. Overall, I had a good experience.

Crystalclr34

Sep 12, 2015

Bought my used Jeep Patriot from Michah at the Tinley dealership. Couldn't ask for a better outcome!! Thanks Michah for all your help in making this transaction as easy as possible! AND we were fed during the process! We couldn't ask for more!!

Deb W

Sep 9, 2015

This is my second purchase of a grand caravan at Bettenhausen. I would go no where else. No pressure, take your time, and look at various models. There was many models to look at with various packages. I want a 'shout out' to Charles Johnson for his knowledge, understand and patience! I'll be back for my next new purchase. One star is missing because of the 'push' to sell me an extended warranty, a second and third time. One' no thank you' should be sufficient. Please do not bring down you philosophy to sell a$2000 product. I believe the business manager is new to the Bettenhausen way, it might take a few more months to understand your culture.

JeepFan

Sep 4, 2015

The Bettenhausen team made sure I understood the process and people and Adam Swithen was very easy to work with. Best car buying experience I have had.

jlkucala

Sep 1, 2015

This was the best new car buying experience my husband and I have ever had. We knew we wanted a white Jeep Grand Cherokee, and Bettenhausen had a few on their lot. Casey was very knowledgable about each of them, and helped us quickly narrow it down to the one that had all of the options we were looking for. We had never leased a car before, but were considering it, and wanted to know our options. Casey was very knowledgable and explained all of the different options we had in leasing vs buying. Bettenhausen's no haggle pricing made the purchase go very smoothly. We never felt pressured, and Casey did everything he could to try to get us the car we wanted at the price point we wanted to be at. If you're looking to buy a Jeep, I highly recommend you go see Casey Dugan at Bettenhausen in Orland Park!

RosyQ

Sep 1, 2015

Best experience I have ever had at a dealership... Very nice people I never felt pressured... And it was a very quick process!!! Very satisfied with the service and all of the staff are super friendly!!

Lzayad2

Aug 30, 2015

I went to Bettenhausen for my first car purchase. Mike Rowe went above and beyond to help me get everything I wanted in my Jeep Cherokee and made the buying process very simple. The whole experience was very pleasant. I did look at other dealerships but I purchased from Bettenhausen because of the superb customer service. I highly recommend this dealership if you are looking to a purchase a car from people who truly treat you with respect and make the whole car purchasing process one that is both enjoyable and simple! Thank you Mike!!!

Car guy

Aug 27, 2015

Best new car buying experience ever. Never felt pressured. Dave really took care of us. He was as cool as the other side of the pillow.

Erik L.

Aug 25, 2015

Having been involved in many new car purchases and leases over the years, I have to say that Bettenhausen was anything but ordinary when it came to the purchasing process. I was surprised to learn right from the start that the salesmen are not on a commissioned basis and was glad to see that the familiar "white collars and blue suede shoes salesmen" where nowhere to be found.While walking the floor, we struck up a conversation with Casey Dugan while looking at a Jeep Wrangler. Immediately, it was clear that he had an a real knowledge of the car and insight into what kind of things to consider while making our selection on trim level and options. We also talked about other things like finance, leasing, warranties, and the like and we were very appreciative of his candid comments.When it came time to work out the deal, we readied the cannons for the sales 101 "trial closes", "let me go check with my manager", and "how about this" blah-blah back and forth negotiation. As it turned out, I was completely wrong. Aside from us working out the decision between leasing and purchasing, the process was completely stress-free. The best way I could describe it would be to say that Casey acted less like a salesmen and more like an advocate for us to make sure we got the deal we were looking for. We did get an excellent deal on the new car, a fair price for the trade-in, and very acceptable financing terms- no cannon fire necessary.At every step of the process, we were pleasantly surprised with how easy it was- no pressure whatsoever. I would highly recommend speaking with Casey if you are thinking about a Jeep know someone who is.

ChryslerWingsClub

Aug 24, 2015

Everything was quick and painless, I felt valued as a customer and I didn't feel pressured to accept any deals that I didn't want. Jay was through in his explanation of the purchasing process and he was able to locate the vehicle that best fit my needs. He didn't hover like some other car sales people and he did a great job of keeping in contact with me through the process and explaining the steps. All of the staff members were extremely friendly and helpful, I felt welcome and comfortable.

GAG Tinley park

Aug 24, 2015

Matt Tesauro and Don Peterson made the buying experience easy and painless. They were very knowledgeable and friendly. From start to finish the buying process was smooth very relaxed no high pressure.

JovnSov

Aug 23, 2015

I have to say we we're pleasantly overwhelmed with the Friendly attention we received while at the Dealership. Although I was at first skeptical of young Casey Dugan, he most certainly turned my skepticism into the best experience I have ever had at a dealership. When we we're first introduced to Casey he was very pleasant, but seemed so young. Normally, my first impression is usually dead on, and I was thinking that we would be going back and forth between Casey and a Manager and 10 other people. It didn't take long for me to turn my opinion around. Casey was very knowledgable, pleasant, experienced and made my wife and I his 1st priority. He did everything in his power to make sure we knew everything we should know about purchasing a vehicle with Bettenhausen.We we're overwhelmed with the the selection, but found the exact Jeep we wanted. And had a Fun Day to boot. We will certainly be recommending this dealership and more so young Casey, as he represented himself and the dealership in a Respectable, Professional manner. Thank you again for everything. We Love this Jeep.

Sean B.

Aug 21, 2015

If you go here you have to see Casey. He is calm, understanding and will help you find exactly what you are looking for. I expected my first car buying experience to be a hassle and stressful. Casey will put you at ease and do everything he can for you. There is no pressure. You feel free to shop around, take a test drive, and ask questions without being pressured into buying before you are ready. I feel lucky that I was able to have such a great experience because that is not always the case. If you are looking to buy a car and don't want to feel pressured do yourself a favor and see Casey and take the stress out of it. The experience will be that much more enjoyable!

Bill5048

Aug 20, 2015

My wife and I had an excellent experience at Bettenhausen Jeep in purchasing a 2015 Jeep Renegade. This is a very important and expensive decision but our salesman Casey Dugan made it an enjoyable experience. Their was no pressure from Casey that we had to make a decision on our first trip to Bettenhausen. In fact we did not buy until our third visit after test driving 3 different types of Renegades. Casey was a professional and an answered all of our questions to our satisfaction. He worked very closely with us and gave us a very fair trade in price for our car. We purchased a Jeep Renegade Limited which we are very happy with. We kept our last 2 cars 17 and 14 years so this was an important decision. We want to personally thank Casey for his time and patience in dealing with us and explaining all of the features. He did not try to sell us a car that we did not want. In fact we are the second member of my family to purchase a Jeep vehicle from both Bettenhausen and Casey. If you need to buy a Jeep go visit this dealership and ask for Casey. Bill & Pat Lehnhardt

Christina West

Aug 15, 2015

It can be somewhat intimidating as a female to purchase a vehicle; however, the professionals at Bettenhausen made it the most pleasurable and relaxing car purchasing experience I've ever had. Sally and Linda are absolutely amazing and both went above and beyond to not only meet, but FAR exceeed, my expectations!! A+++ customer service!!

Bird

Aug 6, 2015

Like the no hassle pricing and I was in and out of the dealer with my new Cherokee on a Saturday in under 3 hrs.

kwiggins

Aug 4, 2015

I have had several cars in my lifetime, but i have never had an experience like the one I had at Bettenhausen Chrysler, my sales person Dave Carroll was so attentive and so cost concious towards me and he looked out for my best interest and last but not least i only had to deal with him all signing and everything was done at his desk. I reccomend this dealership to anyone and everyone in there was so nice and friendly, I promise you won't regret it. Thanks again Dave for all your help.

Chulies

Aug 3, 2015

The service was phenomenal from start to end! I am extremely pleased. Truly a GREAT experience! I would definitely recommend this dealership to my family and friends.

Kyguy92386

Jul 30, 2015

Jay was my sales rep for my most recent purchase which is a 2015 jeep wrangler Willys edition. Jay went above and beyond in accommodating me and my driving needs. The dealership in general is very welcoming and staffed with nice people. I will recommend Bettenhausen Chrysler/Jeep to friends and family.

consecrated79

Jul 28, 2015

My wife and I we're looking to get new vehicles. We went to Bettenhausen Chrysler/Jeep in Orland Park, Il. A day later, my trade in was hit by another while I was on my way to the dealership. Amin Smith is the gentleman who worked with us to get the cars we wanted despite the unfortunate accident with my other car. We got two great cars, great rates, and phenominal service from Mr. Amin Smith at Bettenhausen Chrysler/Jeep in Orland Park. Thanks again for taking great care of us bro! -Randall and Patrice

Nanneraz

Jul 27, 2015

Jay Dye is the BEST! No pressure to purchase a car. He made it effortless. Will be back to purchase my next car too! Thanks for making it an awesome experience.

Patrice

Jul 26, 2015

When my husband and I came to purchase our vehicles I felt our needs were top priority. My husband doesn't like to settle and our representative Amin was able to find the vehicle that would be a good match for him and one that wasn't out of our price. We told Amin what we were looking for and he gave us just that. Very professional, he explained everything with detail, and answered all our questions. We got such a good deal and were treated with respect it made the process enjoyable.

squanstr1020

Jul 23, 2015

Normally I wouldn't waste my time with reviews. I also find buying a car a experience comparable to having my teeth pulled. Most of my experiences with car salesmen are not worth mentioning. However, this was not the case with The people at Bettenhausen.From the moment I walked into the door, until the moment I had my new jeep, I felt the service was well above the industry standard. I worked mainly with Casey Dugan. I can easily say he is the best car salesmen I have ever dealt with. He was polite and very knowledgeable. I could tell this was genuine since he had the same attitude with my father when he came in as I was buying my vehicle. I also worked with a representative named Jerome Powell. He was also polite, and worked quickly to resolve the issues I had. Another prime example of great customer service.Lastly, when I bought my jeep, I was walked through the vehicles features by Brittany. Now, I was already familiar with most of the cars features, and consider myself fairly tech savvy. However, not only was she very polite, she made me aware of at least half a dozen features I was clueless on.So, with all that being said, you have earned a new customer. I also plan on recommending my family, and friends to this dealership. This is how buying a car should be. Well done Bettenhausen.Scott Quanstrom

SouthsideAmy

Jul 22, 2015

We just purchased our third Bettenhausen used minivan. The dealership is very friendly and I never feel pressured to buy a car. The sales guys work hard to get you a good deal and work with several banks to get you the best interest rate. I believe they gave us a very good deal on our old minivan. We traded in a 2010 Dodge for a 2014 Chrysler and got a bumper to bumper warranty for very close to our old payment. We always call Jay Dye because he's a nice guy and is very considerate of your time. Let me also say that the dealership is great for women....they are respectful and don't ask to talk to your husband, like I've been asked at other dealerships (looking at you, Honda!)

JoeM

Jul 10, 2015

Jay Dye is the BEST! Put me in the perfect car and made buying a car painless! No pressure to purchase a car. Will be back to purchase my next car too!

Jeep123

Jul 2, 2015

Came to Bettenahsuen all the way from Palatine, Il because I heard such great things. Dave made sure to get me the exact vehicle I wanted with a monthly payment that worked for me. Dave & the team went above and beyond to make a sale. Highly recommend this dealer.

mbojovic

Jul 2, 2015

Dave Carroll is truly the Michael Jordan of Car sales, seriously I factory ordered a Jeep Wrangler Unlimited with exactly what I wanted and the whole process was perfect! Dave kept me updated to when the Jeep was going to arrive and Dave was actually out sick with a bad flu virus but like the Champion he is, he went above and beyond and made sure I was completely happy and he came through with an amazing finance deal despite being out with the flu virus! I am so happy with my Jeep and everything Dave has done for me, thank you very much Dave!!! You are truly the Michael Jordan of Car Sales!

tes106

Jun 27, 2015

Great inventory.-Brand new Jeep purchasedNo pressure. Couple test drives unassisted. Got a real good feel for the jeep without a bunch of nonsense. Thankyou Charles Johnson

agaby

Jun 24, 2015

I went to Bettenhausen CJ to test drive and receive more information on a 2015 Jeep Grand Cherokee. I was greeted by Casey, who was super informative and so easy going! He told us all about the car, let us test drive it, and even take it home to make sure it fit in my garage! I ended up buying the GC with Casey because he was so informative, relaxed, and did not pressure us at all. He was such a great helper and answered every question I had. Thank you, Casey!!!!

me

Jun 22, 2015

This dealership is awesome. It was my 3 purchase from this dealership. Jay is amazing I would highly recommend them to amyone. They are easy to deal with and honest I left there feeling happy and respected.

jj46

Jun 10, 2015

This was my first time at bettenhausen chrysler jeep i was extremely happy with the amount of cars to choose from and after choosing one there was no pressure to buy one casey dugan our sales associate showed us all the pricing on the car we took a little time to think it over and we then purchased the vehicle Casey did everything to make us feel comfortable and took out the stress of all the paperwork we normally have when buying a car. He spent a lot of time explaining all the features of the car which was a big help. I would highly recomend to my friends that they go to bettenhausen

Tonio3818

Jun 3, 2015

I really had a great experience buying my new car at this dealership. They were very professional. The sales agent Russel was very knowledgable. Thanks for the RIDE! I couldn't find Russell Howard's name under employes but wanted to give him the credit

foxfamily

Jun 2, 2015

This was our first time dealing with Bettenhausen, we always delt with Toyota.The process was so much easier and the employees made it welcoming without pressure, Our sale guy we originally went to see was busy and Amin was so helpful and friendly he ended up helping us make our purchase.Very nice guy.

RayJ12567

May 30, 2015

Casey was the best saleperson I've ever engaged with. I was in and out the dealership within a little over a hour. Casey and staff were professional and thorough. Thank you all ...

b

May 26, 2015

Had a very wonderful experience with Charles Johnson he was very professional and through. My husband and myself felt comfortable and at ease.He worked very hard to get us the deal, that worked for us and our budget, explaining everything as he went along, left with a 2015 larmie dodge ram and a very satisfied customer. Thanks to all the hard work on this deal. My husband is not easy to satisfied.

happybettenhausencustomer

May 14, 2015

We chose Bettenhausen because of their one-price policy. This was the third vehicle we purchased from them. Our Sales Rep was Jerome Powell. He was very helpful from start to finish of the buying experience. We also had Nick explain how the features of the electronics worked and he was extremely knowledgeable and was very helpful in our understanding of how things worked. YES---I would definitely buy a vehicle at Bettenhausen again.

Tadams

May 13, 2015

I chose Bettenhausen Chrysler Jeep due to its proximity to where I live and I could not be happier. The staff was very helpful and made purchasing a car a pleasant experience. Jay Dye was my sales rep. and made the process a lot easier than I thought it would be. I also appreciate Nick helping point out the features of my new Jeep and connecting my phone to the car. The overall experience was great and will recommend Bettenhausen Chrysler Jeep to others.

Jeepin' Jay

May 10, 2015

Bettenhausen was the third Jeep dealership I visited, the other two were closer to my house, and the final one. They had a huge selection of Jeeps and a few of what I was looking for. The staff was amazing and made this the best vehicle buying experience I have ever had. I have purchased over a dozen new cars in the past 35 years and this was by far the best dealership I have dealt with. Matt Tesauro went out of his way to put us in our new Jeep. There was no pressure at all which I have experienced at other stores. I will definitely be a return customer to Bettenhausen!!!

Jeff

May 3, 2015

I recently purchased a Jeep Cherokee from sales rep Casey Dugan. Casey made the purchase process very easy with his knowledge of his vehicles and his great personality. Casey and everyone at Bettenhausen may thios a fun and enjoyable experience, and I walked away with a great vehicle.. Thank you Casey and the Bettenhausen staff.

frankgreco

May 2, 2015

From the very beginning, the people at the dealership were great. Never hassled me or lied about prices. Everything was straight forward and they were only worried about making my experience a great one. I got a great deal on my car and they went over all the financials and other details until I completely understood everything. Great people. Great place to buy a car.

Erik530

Apr 27, 2015

Casey was very easy to work with and put in extra work to make sure I got the car that I wanted. He was also very informative with any questions I had throughout the whole sale process. I would definitely recommend this dealership.

JeepMomma

Apr 20, 2015

We walked in thinking about purchasing a used car, We met Amin Smith, he was very nice, honest, and thorough about my options. The process was just, it's something you have to go through and Amin made it as comfortable as possible. We were about to walk out until he convinced us to run a credit check. The rest is history. I am now driving a 2015 Jeep Patriot and I am very satisfied so far. Thank You for convincing me test drive my car.

gotboost2

Apr 11, 2015

We walked into the showroom at closing and Casey treated us with the utmost courtesy. I've have been in the retail business all my life and Casey really impressed me. He earned my business.

srbobik

Apr 11, 2015

I was able to walk into the store, quickly be referred the type of vehicle I was looking for and start the process hassle free. The price was fair the vehicle and the sales rep was very friendly and informative throughout the whole process. Private test drive was a huge plus and having an expert on my vehicle go through its features with after the purchase was a great help.

ColdWarVet

Apr 10, 2015

I have always looked at buying a new like a colonoscopy. Something you dislike but must go through. That was until Bettenhausen. It is truly a no hassle and no pressure dealership. You are allowed to take vehicles with test drives without a pushy salesperson constantly pushing you into something you may not want. I was given the keys and told to take it out. I drove several over a period of time. I had a month where I couldn't drive because of back surgery. I was not pestered but I did get an email asking me how my surgery went and I was told to get better. Not one word was mentioned about a car purchase. When I made my choice and my trade in was appraised I said I'd be back in 2 days. I didn't need to put money down. I was told there would be a hold on the car for me. I arrived when I said and it was all detailed and ready. An hour latter (maybe a little longer), I was driving home.

mep

Apr 8, 2015

Jay was great to work with! He answered all my questions and was very accommodating and helped me find the perfect car for my family. Everyone in the dealership was friendly and helpful. Nick did a great job explaining all the features in my new Jeep. A great experience all around.

Nana Mary

Apr 7, 2015

I am a stressed senior citizen, but Amin Smith did not add to it. My car buying experience was sooo pleasant and stress free. Amid listened to what I needed and help me find exactly what I was looking for. Bettenhausen DON"T let Amin go. He is a real asset to your dealership!!

Gdely

Apr 1, 2015

This was my very first car purchase so I was going in with a lot of skepticism about the entire process. I went to Bettenhausen from a referral from my father saying that they were not there to negotiate and that it was a set price, no sales people. I went there first and I was set up with Casey Dugan. From the very first minute, Casey was straight forward, honest, and there to help my needs the best he could. I knew going in that I wanted a Jeep Patriot but had to finance on a certain limited budget. Casey did everything in his power to get that number where I wanted it. Since it was my first purchase, I wanted to sleep on it and make sure I was making the best decision for myself. I went to to another dealership in Glendale Heights from a referral from a friend saying he could get me a big discount since he knew people. My friend said that they guaranteed they could beat Bettenhausen. I went there and even though I "knew" people, I still felt I was going through the back and forth sales process. They didn't give me the best offer up front for knowing someone. I didn't get the vibe that they were looking out for me and trying to help ME rather than just make a few extra dollars. It felt very uncomfortable. I immediately went back to Casey and he put me in the perfect position to buy. Gave me the most with my trade in, gave me as much rebates as he could, and got me right in the monthly payments I wanted to be in. He was always looking out for my best interest. I never felt uncomfortable with him. He was an honest stand up guy through the entire process. It was my first car purchase so he explained everything as clear as possible down to the smallest detail. I can't recommend Bettenhausen and Casey Dugan enough. Every worker there was friendly and willing to help me out. Casey made what I thought would be a headache of an experience as calming and efficient as possible. He got me the car I wanted in the price range I can afford. I highly recommend these guys.

NPower

Apr 1, 2015

This is my second experience with Bettenhausen and both times have been great. The process didn't take long, no haggling, no nonsense. Adam was a great help and was extremely knowledgable. I would definitely recommend ANYONE to buy at Bettenhausen. Bettenhausen should definitely start selling Ford trucks.

Felix

Mar 26, 2015

Amin Smith make you feel like you are part of the family!! It was a pleasant to find a person like Amin, He explain everything just how it is, if you're thinking to buy a Jeep go with Amin he's going to find the best price ever!!

Desire50

Mar 24, 2015

Sales manager Jay Dye is awesome go to him he was very important for me to come back I will buy a car from this man.

Jay Carter

Mar 23, 2015

Casey was by far the friendliest Sales Manager that I have ever encountered. He was patient throughout the entire THREE DAY purchase. He was very resourceful and accommodating. The day I arrived to purchase my vehicle, I was glad to know that he had already inspected the vehicle for any damages. I felt like Casey is really down to earth. That means a lot when Im doing conducting business with trustworthy Sales Managers.Ironically while I was sitting at Caseys desk when I saw a binder with customer reviews detailing their experience with Casey. I am always skeptical of Sales Managers due to the fact that I had several bad experiences. However, I felt like I was making the right decision when I read Caseys customer reviews.All of the reviews that I read were really good, too good if you ask me. I asked Casey if he kept the bad reviews in his desk. He told me that Bettenhausens will try to rectify any discrepancy that the customer may have prior to posting their review. Excellent to hear! I also had a good experience with Amy. She was also very friendly and courtesy. The Chyrsler 300 has a lot of features that left me with a lot of questions for Amy. She did not have a problem going back over car features. I really would like to thank Amy for taking the time to review the vechicle with me. There was not one point where I felt rushed. As I recalled, it was at least 30 minutes after the dealership closed. She stayed right there with me while I throw question after question at her. My only gripe is the fact that Bettenhausen gave Casey more than one customer the first day I arrived. Casey tried his best to accommodate both parties, and I believe he did the best he could. I do understand that having a salary base staff can limit the sales manager to customer ratio. I guess I have to pick my battles and grievances. Overall, Casey is an excellent Sales Manager and a great person. I would recommend Casey to my Family and Friends. I am very impressed with the Bettenhausen establishment. I will definitely return as a customer after my lease is up. Thank you all!

coffeehound

Mar 19, 2015

From the moment I walked in this was a pleasant experience. I was greeted soon after I entered the showroom and when I said I would like to browse awhile the salesman was polite and backed off and let me look until I decided what I wanted. Once I decided I couldn't have asked for a more professional and helpful experience in buying my new jeep grand Cherokee. Mike Rowe was the salesman and was very patient and helpful throughout the process. I would recommend this dealership and Mike Rowe without hesitation to anyone looking to buy a new car. Great job guys!

MJH

Mar 15, 2015

I had done some work for the Bettenhausen Auto Group before so I knew I wanted to work with them when it came time to look for a new Jeep to replace my aging Nissan Pathfinder. During the Chicago Auto Show last month I saw the 2015 Grand Cherokee and knew what my next vehicle was going to be. Sure enough, a month later, the 190,000+ mile Nissan's reliability started to wain, and I suddenly found the need to replace it unexpectedly. I started my search for a new Jeep on Jeep's website. I then found the exact model online on Bettenhausen's dealer inventory and submitted a request for more information. Megan McCain promptly sent me an email the next morning and I began explaining my situation to her. She got me in contact with Bettenhausen Jeep's Grand Cherokee specialist Jay Dye. Jay was extremely friendly and outgoing. The no pressure sales and private test drive was a huge relief considering the timing of having to purchase a new vehicle while in my final semester of law school. The environment that this created was that of mutual trust. I truly felt as though Jay was giving his best effort to make sure I was going to be happy with my purchase while staying as close as he could to my budget. It felt like a friends helping each other out more than buying a car. I have definitely found a people I would like to do business with again and again.

JRuff

Mar 14, 2015

I just bought my Jeep Grand Cherokee yesturday and what a pleasant experience I had with Jay Dye. Very personal and helpful. Not your typical pushy sales man at all. I felt this is someone I would go have a drinkl with after work. Thanks again for getting me into my Jeep!! Will be sending anyone I know looking for a Jeep to you guys!!!

Mark

Mar 11, 2015

I had a great experience buying my new Jeep. The team went far out of their way to help me get the car I wanted and they also expedited the processing so that I could buy the car and still make it to pick up my kids on time.

Michele

Mar 11, 2015

Salesman went out of his way to be so helpful and kind. Casey made car buying a great experience . Will always be grateful for his kindness and help . Bettenhausen should be proud to have a salesman like him to represent their dealership. Not to mention the new Jeep Patriot is a great car and a great price.Our family will be customers for life.

Larry

Mar 8, 2015

Concern , Helpful ,Friendly For myself to use these terms to refer for car sales dealership , This time and truly mean . This dealership help heal past DISLIKE towards car buying experience . I can feel comfortable coming back here and Gladly let anyone whom is Buying their next car , truck , SUV to do so Too ! This dealership is something that you have to experience for yourself , NO WORRIES !! : )

warren

Mar 4, 2015

AWESOME SALESMANDave Carroll went above and behind to make sure that the options that I was looking for was on the vehicle of my choose. I felt like I was talking to family member when I was talking with him. Great guy to do business with.

ron

Mar 2, 2015

adam our salesmen saved us an hour drive by brakeing down another dealers [b.s.] e-price. it was a learning experience. my wife had a problem with the seat that almost stopped the sale ,adam explained the ajustment and problem solved. thanks again!

Janie

Feb 27, 2015

The staff were friendly. The environment was very clean and well organized. My Sales rep answered all of my questions and explained everything to me in detail. Huge selection of cars. I highly recommend them. thank you

alanmay

Feb 26, 2015

Everyone at Bettenhausen were professional and courteous. My buying experience with Jay was the best I have had in purchasing a vehicle( I have a lot of experience, averaging a new car every two and a half years ). Jay answered every question I had and made sure I received the best price available. Would I buy another car at Bettenhausen through Jay? You bet!!Alan May

franman

Feb 26, 2015

My son purchased a Dodge Dart and did not experience any problems with the transaction. Time for service... different story! Check engine light comes on during a road trip, takes it to the dealer thinking it should be under warranty. Less than 16k on it and dealer said AGS sensor was broken. AGS louvers are in the grill apparently for mileage improvement. Anyway Dealer said someone damaged it by hitting something but there was no evidence of that at all. Only 1 code pulled up (P1D73) They also stated that there was another sensor that was bad and they would order that and replace under warranty. Well, I decided to investigate and found the plastic cover on the AG Sensor / Motor had come loose on one side. Very easy to snap back in place and that fixed the problem with the AGS. Dealer wanted $600 + labor to fix what I did for $0. Also they never called back for the other sensor that they reported as being bad. Not only do I sense the dealer of trying to take advantage of a customer by replacing parts that could have been easily fixed but I also believe they were trying to defraud Dodge by saying there was another sensor bad that they would replace under warrant. NEVER again!!! Do not go here for any service.

Danteranae

Feb 23, 2015

My husband and I had planned to upgrade my Jeep during the holidays but family plans, travel and work delayed our purchase longer than we expected. Jay worked really hard to give us the very best deal and once I was ready to come back in he had everything in order for me to sign and drive home. I LOVE my new 2015 Jeep Grand Cherokee and Jay helped make it all happen!

gguer

Feb 23, 2015

Want to say thanks to Dave Martinez, Rick Sanchez and Nick (Rick's trainee) for making my daughter's 1st time car buying experience a great one. I like the way you all made sure she understood everything, from what she was signing to how to work every detail of her new vehicle. I absolutely enjoyed the experience xxx well. I will be back soon and will definitely recommend friends. Thanks guys!

jessicas

Feb 23, 2015

My husband had been doing his reserach online regarding what he wanted to buy and where he wanted to buy from. We decided to stop in a Betthausen early evening on a Saturday to test drive and ask some questions. Not fully intending to buy. Upon entering we were quickly routed to a Sales Associate and within a few hours we were driving away in the vehicle we were looking for. No added pressure of when to buy but just by providing facts, being pleasurable, and taking time we decided to buy that evening. Casey was expception and made the experience very easy. He even stayed late on a Saturday evening to complete the transaction after we offered to come back on Monday. Bettenhausen has now gained future service loyalty from us as well.

petoch

Feb 20, 2015

On February 14, 2015 I had stopped in to the dealership to view the new 2015 Chrysler 200 limited. I was greeted by Mr. Jay Dye and he told me all the ins and outs of this vehicle, based on his knowledge I left there with a 2015 Chrysler 200 limited. Great people throughout the dealership. I will definitely make another vehicle purchase from Jay Dye. Keep up the great attitude and knowledge of the vehicles. Thank you again

AL

Feb 5, 2015

I tested the car for two full days and Charles was very responsive and professional. No pressure with tactics. I also sent someone else. I appreciate his flexibility.

zrieger

Feb 3, 2015

I had gotten a recommendation to come to Bettenhausen from two different friends who had previously bought Jeep's here. They weren't lying! From the initial communication between myself and Dave Carroll about a 2015 he wanted to make sure that no question went unanswered, and that he was giving me the best deal possible. He picked out a Cherokee specifically for me with the guidelines I had given to him. So trustworthy that he didn't mind letting me take a test drive alone. Highly recommended for anyone who is in the market for a new Jeep.

Don

Feb 1, 2015

The system here makes for a relaxed, no hassle, car buying experience. I would recommend them to anyone looking for a new or used car.

Joe

Feb 1, 2015

We worked with Casey to buy our new Jeep Cherokee. He was great to work with. Easy going, but explained everything. We were not in the market, but due to a car accident in which are car was totalled, we were forced to start looking. We went to many dealerships and found that Casey at Bettenhausen was the only dealership we found to be a pleasant experience.

nadine

Jan 31, 2015

MY SALES PERSON WAS CASEY DUGAN HE HELP ME FROM START TO FINISH. HE WORK HARD AND FAST AND HE LET ME KNOW EVERY THING THAT AS GOING ON .HE MADE ME NO PROMISES HE WAS STRIGHT FORWORD WITH ME ON ANYTHING I ASK HE IS GOOD AT WHAT HE DOE'S AND YOU NEED 12 MORE LIKE HIM .THANK YOU CASEY FOR YOU KIND HELP AND SUPORT .

dfinn

Jan 26, 2015

Casey made me feel comfortable from the moment we shook hands. He was knowledgeable and explained everything in detail for me. What a great leasing experience. Thanks Casey.

cam1jay

Jan 18, 2015

Casey was nice but dishonest and not truthful and neither was Eric, who sent me on a wild goose chase calling Chrysler Corp when at the end of day and after speaking with four diffrent people at Chrysler regarding the employee discount it was the dealership decision to re-write the loan. I later founded out that I was charged for a extended warranty that Casey never mention to me or talk to me about and I would have never agreed to an extended warranty nor did he mention the car only takes E85 gas. I also have a document for a 30 delayed transaction for a check I wrote which was cashed the day after I spoke with Eric casuing other checks in my account to bounce spoling my sons Christmas. I clearly told Casey that I would bring the funds to the delarship. I actually had the funds the day I came to speak with Eric however after he told me to contact Chysler Corp regarding the employee discount, I decided to wait on the outcome before I gave the funds. I would never/ever recommend this dealership to anyone.

jhlavach

Jan 14, 2015

Bought 2 vehicles from their 1st jay dye was great well we traded that van in on a 2014 t and c in august 2014 well unfortunately the van has been in the shop for an electrical short which chrysler agreed to replace it for us but chrysler told to go to the selling dealer which was bettenhausen cjd after speaking with john t we picked a vehicle and they were going to forward all paperwork to the buyback dept at chrysler however after 3 days i get a call from chrysler saying bettenhausen would not assist us even though we bought it there lesson learned never trust a dealer that does not stand behind what it sells however the great people at mancaris honored chryslers buyback and is assisting us good to know there is honest dealers still

KJinPalos

Jan 12, 2015

I surprised my wife with a new vehicle that she had wanted for awhile during the holidays. Charles did a great job finding exactly what I had requested and still was able to give us a reasonable price for the vehicle. I found Charles to be very easy to work with, knowledgeable of the line, flexible in his approach, congenial, friendly and very accommodating. The overall sale was "easy peasy" for both of us; between trying to hide a large purchase for the holidays and having a very limited amount of time to spend at the dealership taking care of paperwork, Charles did a great job of handling most of the work behind-the-scenes and being well-prepared when I was able to squeeze out some time.A huge thanks to everyone at Bettenhausen. The wife loves her new Jeep!

MKTinleyPark

Jan 12, 2015

Working with Jay to buy a new car was a great experience. He was informative throughout the process without being pushy. I would definitely recommend this dealership to friends and family.

Shelly200C

Jan 10, 2015

Super friendly, extremely knowledgeable, best car buying experience and will never buy from another dealership. Totally awesome experience. Adam was funny, intelligent, professional and all around exceptional. I couldn't be happier with my purchase and the services I recieved. The entire staff was inviting and made my experience unbeatable. I love, love, love my new Chrysler 200C. Thank you to all of Bettenhausen! And a special recognition to Jon Thongphadith for making our experience even more enjoyable.

BJeep25

Jan 7, 2015

I had an amazing experience purchasing my first new car at Bettenhausen Chrysler Jeep of Orland Park. I took time to do a little of my own research on the vehicle I was looking for, which is the 2015 Jeep Patriot. I contacted the dealership online and spoke with Casey Dugan. I then made my appointment for the next day to come out and talk about prices, interest rates, etc. with Casey. I told him what car I was interested in and he recommended to take the Patriot for a test drive, and that it would be ready for me when I got there, all warmed up on such a cold day. I test drove the car and fell in love. Once I came back, Casey greeted me again to talk about what kind of money I was looking to spend, how much I liked the car, and the different finance options that were available. He never once tried to sell me anything extra, he respected what I was looking for, and eventually sold me the car that I was hoping to buy. Everyone at the dealership was extremely nice, Casey is extremely knowledgeable, and I would recommend anyone to go check out the selection that they have, as well as going to talk to Casey because he really shows that he cares about the customers. He wants to work with what you can afford and works with what you want. I look forward to keeping in contact with him about oil changes, a possible remote start for the car in the near future, and anything else along the line. Overall I had such a wonderful experience. Buying a new car is a big purchase and I am extremely happy that I picked this dealership to go through.

mich_Jeep

Jan 1, 2015

Excellent service ! friendly welcoming customer service . As soon as we walked in the receptionist was very helpful and Charles Johnson was there to greet us and answer any of our questions. My husband and I felt comfortable and reassured that we were making the best choice when it came to purchasing the Jeep patriot . We also had our two young daughters with us and they loved the candy they have available by the front reception desk!

petepete11

Dec 31, 2014

Good service, very resourceful, having a professional manner. Will refer buyers to Mr. Johnson in the future. I will be sure to check with them first in the future.

happyjeepowner

Dec 26, 2014

We had the most pleasant and hassle free car buying experience than we have ever had before. Debbie was always there to answer all my questions over the phone before I was able to come in. Charles Johnson was our salesman and he worked hard getting us the exact Jeep Wrangler that we wanted! This was our 3rd time purchasing from Bettenhausen and will continue to purchase and refer to our friends.

Misscass4

Dec 13, 2014

Me. Charles Johnson was awesome with assisting me with purchasing my first car. I love my Jeep Patriot!! When you're at bettanhausen you feel like home and the wait doesn't even matter. Complimentary coffee and tea and they always have something on the grill!! My husband has also purchased his chrysler 300 here and loves his vehicle too:)

Maribeth Otte

Dec 7, 2014

My fiance and I purchased a Jeep Grand Cherokee from Bettenhausen. The staff was very friendly, not pushy, and upfront with all costs. Once the car was purchased, it was nice to have all the features of the car explained to us and we were told to call or stop in if we ever have any questions. We would recommend this dealer to any of our family and friends.

Jackie king

Dec 6, 2014

They are very friendly and easy to work. They do not push anything on you. I would tell my friends to go there to buy a car.

brittjeep

Dec 5, 2014

My experience was fun, entertaining, painless, and quick. Charles went the extra mile to help me out and get the deal done. I would recommend Charles to anyone. I love this new jeep it is just what I needed.

ehardison

Dec 5, 2014

Jose Silva was very helpful and worked his hardest to get me great financing despite my resent bankruptcy. I got the truck I wanted and I am very satisfied with the experience I had at Bettenhausen Chrysler Jeep Dealership.

Monica Edwards

Dec 5, 2014

My experience was fun and quick! And Charles was extremely helpful and courteous! I would recommend him and the dealership to everyone. All dealerships should be like this and just for your info....my daughter loves your hot chocolate and Christmas display! Thanks.

npastwa

Dec 2, 2014

My experience at Bettenhausen was more than enjoyable. I am beyond greateful that I was able to work with Jay Dye. Jay was extremely helpful. I was able to buy my first *new car through this dealership. I seriously cannot be more happy with my decision, and the assistance that Jay provided me with. I would highly recommend doing business with Jay or the Bettenhausen dealership. Although the dealership was very busy on Black Friday, Jay was still able to assist me with whatever I needed. A+ Everything

maggie.bernal.35

Nov 30, 2014

I enjoyed my visit there. I thought that Charles Johnson was very knowledgeable and didn't pressure me into buying something that I didn't want. He was patient until I found want I liked. I definitely recommend family and friends that are interested in owing a vehicle.

msbarry17

Nov 29, 2014

I came to Bettenhausen this Black Friday to trade in a car I had purchased just last year. I just wasn't happy with the car and had made the wrong decision. I completely expected to pay through the roof just to upgrade my car however, Jay Dye took the time to work with my on getting the most for my trade in and making sure I was able to get into a newer, better car without completely blowing my budget. There are no cheesy sales gimmicks, no hard sells. What you see is what you get with prices and cars. Jay is a wonderful guy and really knows what he's doing. He makes you feel comfortable and tries to make sure you get the best deal possible. I have and will continue to recommend all my friends and family to Jay Dye at Bettenhausen.

Drelo

Nov 25, 2014

I really enjoyed the atomsphere, very pleasant car buying experience. Charles was awesome, he was very friendly, upfront and detailed. I would recommend this dealership to anyone, great experience!!!

Hurnlauren

Nov 18, 2014

Every person there had a warm greeting a smile on their face and asked if you needed help. Charles was amazing, he helped me in every way! Didn't try to pull anything over my eyes because I was there alone and never bought a car before/ john was awesome too! Explained everything to me and really tried to give me as much as he could to seal the deal he was great and rick showed me everything I needed to know in my car and he did a great job'

Bonnie Stuber

Nov 12, 2014

There were no sales gimmicks, no sales pressure, no fake hypes. Just honest and fair treatment. Casey Dugan took the time to answer all of our questions, and treated us with respect. It was really a great experience working with him and with this dealership. I would highly recommend it to anyone looking for a great vehicle at a good price. The next time I'm in the market for a new car, I will definitely start with this sales person at this dealership.

Conoboy331

Nov 12, 2014

Since the moment I stepped into the dealership it was a pleasant experience. I never felt pressured or bothered to buy a car. Dave Carroll was extremely helpful and made the whole buying of a car experience special. I would recommend this dealership and Dave as a salesman to anyone!

mgoblue15

Nov 7, 2014

From the fast internet response to walking in the door at Bettenhausen Chrysler Jeep buying a vehicle couldn't have been easier! I told them what I was looking for and they had several vehicles right up front waiting for me as I pulled in the lot. Best car buying experience I have ever had!

JasonK20

Oct 30, 2014

Overall a good experience. Liked the environment and the service. Only negative would be pricing. Pricing seemed high for most vehicles. I bought used and wished they were more willing to negotiate pricing. No matter the sticker or "Internet Price, Priced to Sell"...there should always be room to work and negotiate pricing. No one should ever be expected to pay the full asking price whether its online or not. Overall I was satisfied with my purchase in the end and would recommend to others to at least go there first if they are interested in buying a Jeep.

bmcgee88

Oct 24, 2014

Buying a new car is usually a headache and this is the first time I have bought a jeep and must say best experience ever! This dealership had a great salesman help me purchase my new truck by the name of Jay Dye. Jay listened to all the options and what I wanted and found the truck I was looking for without hesitation. It was a great experience doing business with them and hopefully will be in the future.

Nawsu

Oct 23, 2014

The entire staff was welcoming. My salesperson took the time to go through all of my options and helped me decide on a great Jeep in my price range and preference. Overall, my experience was very pleasant.

steveponiatowski

Oct 20, 2014

1st time buying a Jeep and a very pleasant one. From the trade-in to selecting the new vehicle it was a very awesome experience. Everyone was real helpful with all my questions

GeorgeJefferson

Oct 12, 2014

I am thankful and please with the service that I got from Bettenhausen Chrysler and jeep and I would recommend anyone to Bettenhausen Chrysler and jeep and I hope to do business again in the near future with Bettenhausen Chrysler and jeep

lisanlily

Oct 12, 2014

Best car shopping experience I have ever had. I had visited 3 other dealerships closer to my home and so very happy I made the drive to Bettenhausen Jeep to make my purchase. Our salesman Jay Dye met us with a smile and a hand shake and it got better as the visit progressed. Not only did they have the best selection of Jeep wranglers but I got the best price there also. Everyone there was so friendly and helpful. From the finance guy down to our delivery specialist Rick Sanchez. I would highly recommend this dealership to anyone looking for a new car!!!

Neelyln

Oct 10, 2014

Charles was amazing!!! Great customer service! Very informative and explained all of the features of the vehicle I was looking to purchase. My experience was so great I went back to him to purchase my vehicle!!! Keep up the great work Charles!!!!

Johnno1028

Oct 8, 2014

This was my second car I bought here. First time was great, also a used car. We had bought a new car this time, from the same guy he was fine until he tried switching the sales tags on us, when we told him what we had seen. He still over charged for the car. He probably should have checked the internet add before lying. Make sure to check their website before you purchase. You may find a large difference in price. The car has also been in for service twice due to the after market sunroof we were assured was fine, that continues to whistle. When i picked up my car it was filthy, my radio stations were changed and they didn't even attach my antenna back on my car. I had to bring my car back into the service department yet again for the whistling. I had to call 3 times and the told me I would receive a car back. No one ever called i finally was able to reach some one then fourth time, after no one returned to my call. Terrible 2nd experience and will never buy another vehicle from here again.

Sbujak

Oct 8, 2014

Casey Dugan, the sales manager, was super helpful throughout my buying process. He never pressured me or obligated me to do anything. He helped me weigh out pros and cons for each of the vehicles I was looking at. I also changed my mind a few times last minute and Casey never seemed frustrated or mad!

Michael Marasovich

Oct 4, 2014

We purchased a 2010 Jeep Grand Cherokee from Nick in 2010 & thought we hadn't met a nicer car sales rep up till then. Last week, we wanted a 2014 Town & Country & Dave Carroll was just as great a car sales rep as when we dealt with Nick. Bettenhausen has quality people working for them and it makes a difference in the car buying experience. Thank you Bettenhausen & we'll be back!

big dick

Oct 3, 2014

My wife and I were in the market for a chevy suburban, but after meeting with Dave Carroll he had showed us some other options on the lot. We were extreamly happy with the customer service. His knowledge of the vehicles and quickness to get the transaction going was very impressive.He explained the quality and safety of the town country that we had test drove. Dave Carroll is a top notch seller. A+!!! We will definetely buy from Dave in the future. We are hoping that our experience can lead into friendship with the dealership for future purchases. Thanks Again,Tom Ciolkosz / Bethany Ciolkosz

mdoll53

Oct 2, 2014

Ordered a fully loaded 2015 Jeep Cherokee TrailHawk. Great service and a great deal. Could not find a Cherokee anywhere within 200 miles with the options I wanted so we managed to order one to our specs. Arrived within 5 weeks. Couldn't be happier.

KarenJames

Sep 30, 2014

Casey made our experience at Bettenhausen easy, informative, and benificial for our household. He was very pleasant and made sure we understood everything in our new car exchange. He made it easy for us to decide on our new Town and Country. Casey has exceptional customer service and I would highly recommend contacting Casey if you need a new car!

zlove19801980

Sep 29, 2014

Charles Johnson is one of the best sales associates I have ever worked with. He was very knowledgeable about the Jeep Grand Cherokee and its functionality. From the time I walked in the door to the time I purchased my vehicle the experience was exceptional. I will definitely be recommending my family and friends to this dealership.

heimowski

Sep 17, 2014

Casey made us feel at ease through the whole proces of buying a new car.Treated us with respect from the moment we met. No pressure,no haggling.He explained every thing from features to finance. Took the time to listen to our needs. This was the best buying experiance we ever had!

kruegerjp

Sep 16, 2014

Jay Dye was Great to work with he heard my needs and and without pressure was able to deliver what I was looking for. Great Job! Oh by the way it SUPER that in less than 60 Minuets I was able to be done signing all the paper work,and be on my way now that's TEAM WORK!Thank you Jay Dye & Team Bettenhausen!Jack K. and his Brand new 2015 Jeep Wrangler!

cshimkus

Sep 14, 2014

We found that "no pressure" salesman who was amazing to work with. We were aprehensive in regard to starting the "process" of buying a car. The first thing we think of is the frustration that normally a person experiences when working out a deal. Bill Smith made this situation a "pleasant" adventure! He was friendly, honest and relaxed which contributed to our VERY positive experience. We will definitely be back in the future, and will actually look forward to the experience! Thank you!

my300C

Sep 14, 2014

Our experience at Bettenhausen was excellent We love our car . Casey took care of us. he answered all our questions and was very knowlegable. He was very patient with us , always in a good mood, and a smile on his faceHe knew the answer to all our questions. He went over our expectations.On a scale from one to ten, i would give Casey a twelve. love our car, and we made a good friend. GO CASEY

xxacon9xx

Sep 14, 2014

Cory was great! We were not even thinking about buying a car that day until he let us take it for a test drive. He put no pressure on us and was so helpful. He took the time to explain things we were not quite understanding. He was very friendly, although he did not give us our free dinner after 60 minutes! The rest of the staff was extremely nice just walking by and saying congratulations on my new car!! Seems like a great group of people working there! I would definitely recommend this place to others.

thommygun

Sep 11, 2014

Bill was a great guy right from the get go. He did anything and everything he could for us. He was a happy get go the point guy.

kvanlente

Sep 8, 2014

Dave was awesome, very knowledgeable and helped us through the whole process. Great to work with. The over all experience was better than expected. LOVE my new Jeep!!!!

LS4931

Sep 3, 2014

I just recently purchased a 2014 Jeep Patriot. Cory Sabados was my salesman.Cory was a delight to work with. He went the "Extra Mile" in trying to find me the right car.He was patient, kind, energetic and comical!Thank You,Lydia Saddlers

jeffery.garcia.7

Sep 2, 2014

AMAZING! This dealership was awesome. I recently purchased two vehicles and the Customer service was amazing. The dealership was very welcoming, staff acknowledged everyone, very friendly. Casey was amazing and attended to all of our needs. Amy was amazing with instructions of the Wrangler and taking it apart- very imformative and friendly. I defintely will buy another vehilce from this dealership!

Kmkovic

Sep 2, 2014

Adam was awesome to work with and made our experience a good one. I would def. refer others to go through him. He knows his stuff.

carlapd

Sep 1, 2014

This was the first time that I actually had a pleasant experience buying a car. No hassles, no games!. My salesperson Charles, went above and beyond to get me the car I wanted,

danokon

Aug 31, 2014

Service department needs work, under staffed and out of date. After spending 50k on a new vehicle don't expect any special favors from the service department when you need it especially 3 days later when you try to get your car serviced on again because it was not done correct the first time.

tzabelka

Aug 31, 2014

These guys will do anything to help you out. They don't bug you and they let you pick out a car at your own pace. One of the only dealers that will actually do anything they can for their customers.

MCCozzi

Aug 28, 2014

Dave is very professional and a low-pressure salesman who I found to be easy to work with. Dave found the car I wanted with all of the accessories which I found totally amazing, since other dealerships had not done that.

Beepbeepjeep14

Aug 26, 2014

Patrick did a great job finding exactly what I needed to enjoy in my new Jeep. I had been to a couple other dealers and had a very bad experience. Patrick made it easy to say yes, and I'll be a lifelong customer! Thanks!

jhlavach

Aug 26, 2014

Dealt with dave carrol on 2014 t and c were talking about remote start well i called back wondering whats going on adn he was still working on it 2 days later spoke gerardo rangel he also said he was working on it then spoke to him 2 days later on.friday he told me deal was done and i could open a mopar line of credit when.it ws to be included in financing then they failed to tell me about an existing recall ill spend my momey elsewhere this place is a joke

Patches74

Aug 25, 2014

I had the best experience at Bettenhausen Chrysler Jeep. The whole staff was friendly and I never felt pressured. My salesman Dave Carroll was very knowledgeable, honest and patient. He made the experience stress free. I love my new car.

Griff900

Aug 22, 2014

They went above and beyond my expectations! I would definitely recommend him to other people. The time he spent after the sale with us making sure we knew how everything works was greatly appreciated.

ghenley1

Aug 21, 2014

Dave Carroll absolutely made my day! I went into Bettenhausen a little leery and apprehensive because of the "haggle" car buying experience that I was accustomed to. I had also visited two other dealerships that same day and new that my credit wasn't the best. Dave was HONEST and FRIENDLY and made me feel like family. He listened and made the encounter a relationship, not a business deal and was able to get me in a beautuful Pre-owned Toyota Camry! Because he does not work off commission, he made this experience very stress-free and I have ALREADY passed out his card and suggested Dave Carroll and Bettenhausen Chrysler Jeep to my friends and family.

schicoinejr

Aug 21, 2014

From the time I walked in the door to the time I walked out, I received nothing but great customer service from everyone, especially Casey Dugan. Casey was there for me the entire process and made the purchase one of the easiest I've had. He never once pressured me and the amount of freedom was phenomenal. I would definitley recommend Casey Dugan and Bettenhausen Chrysler Jeep for future purchases.

fancie

Aug 20, 2014

They are the best and very friendly . the whole staff at Bettenhausen are wonderfully . Charles Johnson (was our salesperson) he was Great and he listened and took care of all our needs and understood what we were looking for and made it happen. he didn't give us anything we didn't want . the management staff was great . we got a car from them 3 years ago and I have told people about them since them. they are not like any other dealership I have been to . I will always do business with them and tell people about them.

Brooklyn113

Aug 19, 2014

I went to trade in a car that wasn't getting along with me at all, expecting to be told nothing we can do, I ended up leaving in a new 2015 Chrysler 200!!! Jay Dye was our salesman, he wasn't pushy at all, He gave me my space and time to make my decision and talk things over with my mom. I would recommend asking for him when going there.

Ekmcpar

Aug 14, 2014

Car shopping/buying literally gives me anxiety. Everyone at Bettenhausen (but especially Jay) made me feel incredibly comfortable. I didn't feel jerked around. I felt like they really cared and wanted to help----from the gentleman that greeted me all the way to the one who taught me how to use my gadgets. Pick a car Bettenhausen offers just so you can work with them!!!!

Lawful2

Aug 14, 2014

The best car buying experience EVER. Dave Carroll is amazing. I went with a friend to purchase her jeep 3 years ago, Dave was her salesperson. I knew then if I ever decided to get a Jeep I would come to this dealership. I called Dave Monday morning, I had my Jeep Monday evening. I am very happy with the service that I received. I would recommend Bettenhausen to anyone looking of a vehicle.

pdelise

Aug 6, 2014

Charles was great! He was super friendly and not pushy what so ever! Usually when looking for cars sellers are trying to sell you things left and right. But, Charles understood what we wanted and made the experience great!

yaddadadda

Aug 5, 2014

The name of my new 2015 Chrysler 200. Walked into dealership on 08/01/2014, looked around and saw Dave. Informed him of my interest in the new 200 and it was all up hill from there. I did not feel pressured, my questions were answered, it did not feel like a sales script and I felt very comfortable talking with Dave and others in the dealership. Once I decided to purchase, Dave handled everything from start to finish. It was like talking to a friend. I love my new Chrysler 200 and glad I decided on Bettenhausen Chrysler Jeep. I hope the Servicing of my Chrysler and the Service Dept. will be just as nice. Thanks for all the candy I ate, as soon as I made it home, I brushed my teeth for 5 mins. Where's the Popcorn machine? lol

joesan1978

Aug 4, 2014

Jay was a great sales person to work with. Easy deal was in the dealer ship at 11 am and out by noon. would recommend them to any!!

Nschumann

Jul 31, 2014

Dave really made the experience easy!! I love my new Jeep Patriot. I am so glad I made the decision to go to Bettenhausen Chrysler Jeep.

Nfetig

Jul 27, 2014

We came in to try to take advantage of the available 0% financing on the Town and Country, and Dave was straight to the point on what was in our price range that we liked. Overall, an excellent and quick experience to purchase a new vehicle.

sfd303

Jul 24, 2014

Outstanding, honest work!!! Very professional and got me the best possable finacing!!! Certainly would buy from Charles again, I love my jeep cherokee trailhawk, Charles is a very easy going honest manager.

dfahy

Jul 22, 2014

Ryan helped my brother and I buy our new cars. He went above and beyond to find the perfect cars for us. He did a wonderful job and I am extremely happy with my car. Would definitely recommend.

Eugene Gray

Jul 22, 2014

Dealership rated 100 percent, Mr. Charles Johnson Sales. I'm rating 500 percent for helping above his call of duty and service, I was very pleased with everything.

Gierut

Jul 22, 2014

I am very happy I told the salesperson what I wanted and he found it.in another state. I did not spend a day there, he made it fast and comfortable.

jeep_girl

Jul 21, 2014

Dave is the guy to see, he got me in the car that I wanted and for the price I was looking for! It was my first car purchase and he really helped out a lot. Would totally buy my next car from him again or recommend him to someone that's looking to buy.

Monidob33

Jul 20, 2014

My husband and I wanted to have a look at different Jeeps. We were taken care of right away. The dealer was very knowledgable and accommodating. He offered us a test drive and went over a lot of different options that were available to us. After such great customer service we ended up not only looking at but actually buying our dream car.

nleslie12345

Jul 20, 2014

I recently visited Bettenhausen to look for a new car. I live on a fixed income so it was very important to me to be able to find a car that could work with my budget. I worked with Bill Smith who was extremely helpful and understanding of my situation. He really listened to me.

JJC708

Jul 17, 2014

I recently purchased a used Jeep Wrangler from Bettenhausen, after visitng another area Jeep dealer. What a difference! The experience was pleasant, quick and painless. Casey has been very accomodating, and I would not hesitate to recommend or purchase from Bettenhausen again.

Wiola

Jul 16, 2014

I was in the market for a brand new Jeep, and went to a few different dealerships. When I came to Bettenhausen in Orland Park, Cory has approached us to help us select the perfect Jeep. He was very knowledgeable and professional. Cory was very honest and had great communication with us, without any hassle. At the end, we ended coming back to Cory to purchase a new Jeep, and we got a great deal and the quality of service we received from Cory and the team was excellent.

Njholland

Jul 14, 2014

Bettenhausen has a calm, welcoming and very professional atmosphere. Charles took VERY good care of us. I walked out with the Jeep I've always wanted. Now I have to get my tires! See you soon Charles! I have more people that need to meet you.

dmica

Jul 11, 2014

We just purchased a 2015 Jeep Patriot from Dave Carroll. This fellow is amazing as is this dealership. No haggling, no playing games--just honest and direct communication. Dave saw us through the entire transaction. You don't have to wait on the "finance guy". It's a one-stop shop. We received a more than fair dollar amount for our trade in. And the price we paid for the Patriot was fair. We are getting the MasterShield applied on Tuesday and after we return from vacation we will have another feature installed. Thanks to Dave, we are customers for life.All I can say is thank you, thank you, thank you Dave.

John Staszak

Jul 9, 2014

Jay Dye and the rest of the staff were very courious to me and my family during our visit. We had no intention of buying anything that day, but Jay was so helpful and understanding of our needs, we left with a new Wrangler. Exceptional Service. Wife already wants another Wrangler. We'll be back for sure!!

suzsez

Jul 9, 2014

I had no intentions on purchasing a Jeep, But was asked to go check out a Jeep and I enjoyed the test drive. I was happy with the quality of service received. I did want the dealer to extend a 0% finance but that was not an option, I would only recommend that this be offered in the future with individuals who have excellent credit like myself. I will recommend others to your dealership and to see Charles Thank you Susanna Murphy

bbatiste

Jul 8, 2014

Charles was great to work with and the entire staff!!They understood my needs and met them!I will recommend this sales consultant and the dealership!

sarah967

Jul 6, 2014

I never thought I'd say this, but I had a good time buying a car! Don Peterson was highly recommended by my family and friends so I decided to see him at Bettenhausen when I was buying a new Jeep Wrangler. Don and Matt Tesauro were so helpful and so nice! They went above and beyond to answer all of my questions and made sure I was well taken care of. I got a fair price on a great Jeep and the buying process was painless and fast. I love Don and Matt and I love my Jeep - I would highly recommend them to anyone!!!

Kathy Klang

Jul 1, 2014

Adam was very helpful and great to work with. I would recommend him to others. He kept in mind that we did not want to spend hours at the dealership.

Matt-Barb

Jun 30, 2014

We have been investigating a Dodge minivan with Bettenhausen, but they did not have a minivan with options that were important to us. So drove over to their Chrysler dealership. We had good experience with Bettenhousen before and this was no different. Charles Johnson did a good job with no pressure just lot of good info. He was of great help. As result for us it was easy decision to buy what we wanted. Thank You Charles!

Gabby414

Jun 25, 2014

Even though I hate car shopping I have to say Charles made the experience quite easy. He did everything in his powers to get us in the car we really liked and he was honest about everything. We will definitely recommend our family and friends to this dealership. Great service all the way around.

gplumey

Jun 25, 2014

Let me start by saying that I always hate going to car dealerships. I hate the "I need to go talk to my manager skit" which most salesmen do and the constant feeling that I'm being lied to and possibly being ripped off. I personally do not have time or the patience for it and I don't trust salesmen. I visited several dealerships all which sell the Jeep brand, Wranglers to be specific so I had a pretty good idea what I wanted. When I went to Bettenhausen the car buying experience was not what I expected. My son and I were greeted by the receptionist and she offered us coffee, tea, hot cocoa, etc. I'm serious! She even took the time to make a hot cocoa for my son and made sure the temperature wasn't to hot! I felt like I was at a relatives house. Dave Carroll was my salesman. I previously had spoken to him over the phone and something about the way he spoke to me over the phone didn't make me feel like he was trying to screen my call to see if I was wasting his time. He took the time to explain to me the differences between the Wranglers and answered all my questions. He was very informative and I felt no pressure at all. I wasn't trying to work him but I did want a decent price, a fair price. Dave worked with me past closing for about two hours and I hadn't committed to buying the Jeep, and at no time did I feel any pressure. He was very straight forward and explained to me how the dealer and employees make money and he explained it in a way that didn't make me feel like he was trying to squeeze every dollar out of me. Although I had been given lower prices at other dealerships and price is a big concern for me, I bough the Jeep from Bettenhausen. I committed to buying it because of Dave and how he treated me. I actually felt like I could be friends with Dave outside of work, he just gives off that vibe. The next day I went to get some wheel locks and Dave told me to be there at 3:45 pm and he would get me right in. I was there at 3:45 and they got me right in, no waiting at all, amazing. I went to the waiting room and dozed off thinking I'd be there for hours, like other dealerships I have visited in the past. Before I new it the service manager woke me up and told me my car was ready. I looked at my watch thinking I'd dozed off for a long time but it was only about 25 minutes. I was impressed. My time is extremely important to me and so far Bettenhausen has respected that.I know I'm writing a short novel but it's these little things that create a positive and enjoyable buying experience and I highly recommend Dave Carroll and the Bettenhausen Dealership. I will recommend Bettenhausen to anyone I know who is in the market for their services. Dave, thank you for the enjoyable experience and your professionalism!

kaitlynrafferty

Jun 17, 2014

My fiance and I came to look at a new Chrysler and worked with Eric Woodall. He was so wonderful to work with- he completely sold us on several chrysler vehicles without pressuring us at all. He was so efficient and let us test drive multiple cars without making us wait like many car dealerships. He made us feel very comfortable and was very supportive throughout the whole process. I would highly recommend working with Eric!

Martha Mary

Jun 14, 2014

Great courtesy service..quick and forth right with info..took care of us quickly. .and all went smoothly.Dave is a great guy to do business with..

Haleema

Jun 12, 2014

I visited the dealership after Joe (Internet Dept) helped me with details on two used 2014 Cherokee Limited vehicles. Joe was a great help. Charles Johnson then worked with me to find a new Cherokee Limited once I realized that the used Cherokees were not 4X4 and there were no other used Cherokee options. My husband and I usually only buy used cars (between 1-2 years old with no more than 25,000 miles) but we made an exception since the Cherokee Limited was just introduced to replace the Liberty in 2014. It was the size and body style we preferred. We were not happy about the increase in price but Charles worked with me until we found a deal that would work for our budget and help us to feel better about buying a new car. Since I have chemical allergies Charles and Geraldo assured me that they would set up an appointment and a loaner vehicle while our new Cherokee is being ozoned of the new car smells. It took a few hours on Monday to shop then after work on Tuesday Charles and I closed the deal. I was then escorted for a walk thru with a new employee in training who did a wonderful job explaining all the features. Thank you Charles for making my husband happy and helping to make things work so that we were able to purchase our Cherokee Limited!!

catherine1975

Jun 11, 2014

We experienced the utmost satisfaction in purchasing our new Jeep Cherokee from Bettenhausen Chrysler Jeep in Orland Park, IL. Dave Carroll, Sales Manager, was professional, helpful and patient during our transaction. Mike Sorenson also assisted with questions and preparation of our trade-in vehicle as well and gave thorough explanations of financing availability. Upon entering the dealership, we were greeted and welcomed and Dave Carroll gave us his undivided attention in the sale of our Jeep and was efficient in completing the necessary paperwork. It was evident to us that even though Bettenhausen is extremely busy, as it was on the evening of purchasing our Jeep, we were still treated as though we were "top priority." I would recommend, and have recommended Bettenhausen Dealerships to friends and family. Honest sales associates, fair prices, great selections and dependable products. We had a great experience! Thanks again to Dave Carroll and Mike Sorenson.Greg and Cathy HannonTinley Park, IL

patras9572

Jun 6, 2014

I had the pleasure working with Dave Carroll on the purchase of my new 2015 Chrysler 200. This was a tough choice for me coming from a Dodge Hemi Charger a car that I truly loved to drive. I have been shopping and close to purchasing at Ford. I needed to find a vehicle that was great on gas and has some pick up. The experience inside Bettenhausen is so much more relaxed and you can feel the difference once your there. Its not your typical car sales environment where you walk in and 5 men in suits are greeting you eyeing your car you arrived in. Dave was able to make me feel very comfortable and relaxed during my experience. Dave is knowledgeable and you can feel the passion he has for helping his customers satisfy there needs. I am very pleased with my purchase and looking forward to saving $250-$300 in gas every month. Thanks Dave and Bettenhausen for the great experience I will definitely recommend you to family and friends.

jeboehm

Jun 5, 2014

This was our 2nd purchase from Bettehausen since June of 2011. In both instances our sales representative was able to trade another dealer for the vehicle we wanted in both accessory packages and color. In this purchase our sales manager located a vehicle within a very short time after a few conversations with us and a few phone calls to other dealers. Our sales manager is Dave Carroll. He was highly recommended by a Bettenhausen associate that we met at the Orland Square which had some vehicles on display. I went to see Dave at the time of the auto show in Chicago and Dave gave us some brochures on the Jeep Cherokee and Chrysler 300. My wife and I went to test drive the new Cherokee in the middle of May. We told Dave that we were quite impressed with the quiet, smooth ride of the Cherokee. Dave Carroll took it from there, worked with us, and within a few days and phone calls we purchased the 2014 Cherokee. We were impressed with Dave's friendliness and professionalism. It was like we knew him for years and he treated us like family. Dave took into consideration our tight schedule and met our needs by aggreeing to meet us to close the transaction after a doctor's appointment on his day off after 5:30 p.m. Thanks Dave and we will continue to speak highly of you and the Bettenhausen family dealership!

lenny5523

Jun 5, 2014

Can't say enough about Jay Dye and all the staff at Bettenhaussen Jeep Chrysler in Orland Park. I have purchased more than 10 new cars in my life and this was absolutely the most fun and positive experience. No salespeople trying to push numbers or a car at you, rather a staff working to fulfill your personal needs. If you're ever looking for a new car, visit Bettenhausen!!!

michellepatras

Jun 4, 2014

I stand strong in my opinion that this was the best car purchase I have experienced in over 14 years. I would not hesitate to recommend Dave Carroll and the staff at Bettenhausen Jeep in Tinley Park. Dave was committed to the customer relationship and customer satisfaction, staying until almost midnight, the night of the sale of my 2014 Jeep Cherokee. From the beginning of my interest in the purchase of my Jeep on Saturday morning test drive to the delivery late Monday night, it was a pleasure to be treated with respect and the gift of time from Dave to make sure the vehicle was right for me with what I was looking for as well as the price and financing. The communication about the vehicle and the pricing was truthful, clear, helpful, effective and easily understood. As I am a Jeep lover - I anticipate being a repeat customer. I wish it had not taken me 14 years to discover Dave Carroll as a salesman and Bettenhausen Jeep!

dianna1147

Jun 2, 2014

I had a wonderful customer experience at Bettenhausen when I purchased my new Jeep Cherokee. I worked directly with Bill Smith and Mike Sorenson. The employees were very friendly and I did not feel like they were out to "wheel and deal" me. Instead of feeling like I got screwed over in the purchase of a new vehicle (as is true with most dealerships), I felt like they were understanding of my situation and worked to provide me with a great deal and a vehicle I could afford. I will recommend them very highly to my friends. Buy from Bettenhausen! Thank you.Dianna Howard

dani2309

May 27, 2014

I have worked with a car sales man named Adam before and he was the sweetest and nicest person I have ever worked with and continued to keep in contact even after we had left. A few days ago my parents went in looking for a car and dealt with Charles and what a nightmare. He was rude and very pushy not listening to anything they were saying. He then told my parents we should leave meaning me and my husband because we were being honest and telling them that they would not be able to get payments low enough on a new car for them since they had bad credit. Who has the nerve to tell someone that there kid should leave when we are the ones helping them shop so they don't get taken advantage of by a person like him trying to push them into something they could not afford. If I ever see this guy again there will be some choice words for him because he clearly is not a good sales man and maybe they should consider getting rid of him all together before it ruins there reputation because I will tell all to never go there or deal with this guy.

jlleona929

May 27, 2014

We are very happy with our experience at Bettenhausen with Charles. He was very friendly, helpful, and kept in touch with us after our first initial meeting. We did not feel pressured when purchasing our new Jeep and felt very comfortable working with Charles. We will defiantly be recommending friends and family to the dealership.

MEMEPAM22

May 26, 2014

GREAT SALES MAN GREAT MINI VAN I would like to get one more feather on my minivan like the remote start if it could be done

DonaldChambers

May 25, 2014

Charles Johnson provided me an experience in purchasing a car. He worked with me for three days on getting me the perfect fit. Thank You! He is the right person and example of how business should be completed.

rigor2

May 24, 2014

This is my second new vehicle from Bettenhausen. I'm so glad and satisfied with this dealership I will keep coming back. Oh yeah, and Dave your great! I couldn't be happier.

Blurple

May 22, 2014

My experience was very pleasant and welcoming , my sale's rep really knew what he was talking bout, it was not all about making a commission off me,he explained things that would hurt me as well as help me ! I would most def recommend this dealership as well as my sale rep to all!

gfcjohnny

May 19, 2014

In a fresh twist to the normal car buying experience, I was encouraged to get connected to Jay Dye--one of the salesmen at Bettenhausen Jeep. It became quickly apparent that he actually cared about me as a person, about my overall situation, and the best vehicle for me. He took the time and made sure I got to take the two Jeeps I was interested in deciding between for a ride on my own, was patient as he worked through the process with me, and was quick with the paperwork once the deal had been struck. Not only would I encourage you to take your first peek at the vehicle you want at Bettenhausen, I'd recommend you take the time to find Jay Dye.

Kcwebber

May 19, 2014

I was referred to Bettenhausen Jeep by a co-worker. Even though it was farther from my house than several other Jeep dealers I feel it was well worth the drive. Jay Dye provided great customer service and made the purchase process easy. Keep up the good work.

kurtsgem

May 19, 2014

Not only was my sales person fantastic. He made me feel like a queen. I felt like family and the experience was wonderful. This car dealer cares and shows it in everything they do. Everything was gone over with me not one thing missed. From the very beginning I felt the caring and warmth this dealer has to offer. I would recommend to everyone.

acardenas0413

May 18, 2014

I went into this place to simply look thinking I was not going to be able to purchase a vehicle. I was wrong I was approached by Charles who simply gave me his card and asked me if I needed to test drive a vehicle to let him know. I went in and asked to test drive a vehicle and I simply loved it. I then continued to walk the lot and Charles helped me find the color I wanted and still stay within my budget. I was scared I would not get financing and Charles kept looking until he found the best solution for me and still managed to get me within my budget. This has been one of my best experiences when buying a vehicle. I will be referring all my friends out there.

Dank325

May 18, 2014

As always my experience at Bettenhausen went beyond my expectations and I truly enjoyed my buying experience and interactions with Jay. I enjoyed the ability to walk freely around the lot without having to deal with the typical pack of bloodhounds, I mean car salesman, and when I was ready to get more information Jay was there to assist me.He did a great job of working with me to get what I wanted in a Jeep as I had a very specific list of wants and I felt like he listened to what I had to say throughout the process and worked to find the vehicle that I wanted. He showed me multiple options and models and discussed what could be done to meet my "demands". Ultimately I ended up with a vehicle beyond my expectations and could not have been happier about the quality of the people I interacted with and the overall experience. I feel like it's not very often when the one expending large sums of money actually says thank you in the end but that is how I feel and is befitting of this experience. Thanks again!

jmaryanne

May 14, 2014

To Whom It May Cocern, My name is Jake Haleem and my girlfriends' name is MaryAnne Joseph. MaryAnne was in desperate need for a new vehicle as her current vehicle was on its last leg. She bought her car (pontiac grand prix gt) brand new in 2002 and paid cash for it. She asked me if I would go shopping with her to look for a new vehicle and I told her of course I would. I asked her what kind of vehicle she was intrested in and she said a Jeep. I said good luck because I knew that they where probably out of her price range but we went looking anyway. Our first dealership we visited was Mancarrie dodge in Oak Lawn on 5-3. I had seen a ad in the paper advertising GREAT prices and a JEEP BLOWOUT SALE!! Not even 120 seconds after stepping foot on the property, I can see the hungry wolf charging towords his pray!!! I wasn't sure if I should run and take cover or stay and fight back!! I chose to stay and fight because i am a snake!! (Hence JAKE the SNAKE) LOL Anyway we where face to face with a Steve Garcia. He seemed nice but I can instantly tell he was a typical salesman who was only concerned about making a sale and his commission. I am not opposed for him to make money, that is his job and lively hood. Long story short, he had lied to us, told us what we wanted to hear and told us stories of other customers which I don't know or care to hear about. I just wanted the TRUTH and he made us feel like we where completly stupid people and didn't know right from left!! We left feeling violated!!! The following weekend Saturday 5-10, we went to Bettenhausen after i learned about your dealership while searching online. MaryAnne and I arrived on your lot at about 2pm and started to walk towards the new Jeep Trucks waiting for a salesman to hound us, to my surprise we where left alone to look without pressure. We where really surprised and impressed to look without presure of a salesman. After about 30 minutes of looking we noticed a man walking towards us asking if we needed any help and we said yes, he then introduced himself as Matt Tasuro and shook our hands. We told him what we where looking for and he was AWESOME!!! Matt showed us Jeep after Jeep and told us to take a test drive on any one that we where intrested in, he even took the tops off so we can get the true feel of driving a Jeep!! He continued to work with our price range and even though our price range was below most Jeeps on the lot he never gave up on finding us a Jeep that we wanted within our range. Matt was EXTREMELY determined to see us happy and drive off with our dream JEEP but he was never pushy!!!! We finally found a Jeep that we fell in love with (it was silver but we really wanted something darker) and Matt sat down with us and ran some numbers and it was still just a little beyond our budget. After looking at our trade in and our down payment and running some more numbers we where very close to our target. I asked many questions about our soon to be new Jeep and Matt was EXTREMLY helpfull!! We then had to leave as it was late and had to pick up our son from the sitters. We told Matt we would call him Monday 5-12 to run a credit check, when MaryAnne called Matt on Monday he told her that a new JEEP with the same package had just arrived but it was a dark mattelic color, she told him to run the credit and it came back with a slighty lower rate then we expected and therefore our payment was well within our range!!! MaryAnne called me with the great news and we called Matt and said you got a deal on one condition, we would like a remote start installed as part of the deal. Matt called us back and said no problem. MaryAnne and I said start the paper work we will be in by 7pm tonight to complete the deal..We came in and after a couple of hours we drove off in our new JEEP JEEP!!! Matt is a AWESOME salesman and I consider him a friend. I would not hesitate for one second on purchasing a new vehical from your dealership as long as it is MATT T that is handling our purchase!! Matt was never pushy, intimidating, rude or disrespectful!! He is without a doubt a asset to Bettenhausen Jeep!!!

shelly299

May 5, 2014

My husband and I went into Bettenhausen hoping to find a new car and have an easy car-buying experience. Both of those goals were exceeded by Dave who politely approached us and asked if we needed assistance after we had a chance to look around. He was great with letting us take a few cars out for test drives, was extremely helpful with finding us vehicles on the lot that met our needs and he made the purchasing part of the day painless! We went in with a budget and Dave helped to keep us on track. I would definitely recommend Dave and Bettenhausen for anyone's car buying needs, and when the time comes to replace our other car, we will definitely stop there and see Dave again! Thanks Dave!

WERASR921

May 3, 2014

My story starts back in September of 2013. My Pontiac Sunfire GT was 16 year's old, and it just wasn't practical to sink more money into it.I was originally looking at a Dodge Dart, but it wasn't what I had expected. When we first walked into Bettenhausen everyone was very friendly and courteous. There was just something about Jay that I liked and I felt that he had a great personality. After talking with Jay, I knew I made the right decision. We bought a Jeep Compass. After having the car for a few months, we just were not happy with it. My Wife and I decided to upgrade to a Jeep Cherokee, which is a little bigger and offered more options. We were satisfied with Bettenhausen and Jay Dye, so came back for the Jeep Cherokee. Jay spent over a week looking for the car that we wanted. At that time, the exact Jeep that we wanted, was not available, so we ordered exactly what we wanted.We had two excellent experiences at Bettenhausen Chrysler Jeep and would recommend them to anyone looking to buy a Chrysler Product. Oh, one more thing, be sure to ask for Jay Dye, to receive the best possible sales service. Wayne & Alexandra Rahn

dm19

May 3, 2014

Charles was helpful and curtious and knew his stuff. I like the fact that he could negotiate the deal and I wasn't passed around.

janecetousson

May 1, 2014

This was the best car buying experience I have ever had. Thanks to Mr Charles Johnson who listened to all my needs, my price range, and what I was looking for in a vehicle with his no pressure and stress-free tactics there was no haggling and I ended up purchasing my new car the same day. The best part was it didn't take 5 hours at the dealership, he didn't have to run into another office 50 times to get me a price, there was no one else at his desk threatening to buy the car while I was thinking about it . He promised to get me right In and Out and he delivered so I will definitely recommend Bettenhausen Chrysler of Tinley Park to all my family and friends! Thank you Charles Johnson for outstanding job!

Helyn

Apr 30, 2014

We had the most enjoyable experience purchasing our sons new Jeep from Dave, that we came back a few days later and purchased one for my wife. Thanks again for taking the time to explain everything about our new Overland Jeep, we will definitely be spreading the word about Dave and Bettenhausen Jeep.one happy Jeep customerPete&Helyn Stanish

Dteska14

Apr 29, 2014

Nick Nowak was an exceptional salesman and made sure my experience with finding a new car was easy and stress free! I would highly recommend him to others searching for a new car!

ross3227

Apr 28, 2014

I have known Don Peterson over the years and have always received outstanding service. Don is a sincere, respectful and honest individual - I highly recommend.

lalah

Apr 23, 2014

I came to this dealership by way of my mothers referral about six months ago, she was getting her car serviced and mentioned to charles about me looking for another car, he gave my mother a card and I contacted him within a couples weeks. When I initially came I needed a co signer and or money down. Charles did everything he could to get me approved and in a reliable car for me and my son, that made me want to continue to do business with him because not only was he professional but he wasn't just about a dollar. His scores are all five his performance, patience, and professionalism will keep me at bettenhausen!!!! Thank you charles and staff for staying pass 8pm with me, and dealing with my busy three years old.

LindaMo

Apr 18, 2014

All car purchase experiences should be as positive as a Bettenhausen experience. From the time you arrive, you are treated with respect, and have access to very knowledgable staff in all areas... Sales, finance, service etc. the Bettenhausen team seem to work together smoothly and efficiently. It's obvious the staff supports one another, which in turn, allows for a very positive experience for the customer. Our sales associate, Jay, first listened closely to what we were looking for, and then he worked tirelessly to achieve that goal. I will recommend Bettenhausen to everyone I know. It's the only dealership that I ever truly felt good about....awesomely refreshing experience!

Maxbarbary

Apr 16, 2014

Great experience with Charles over all. Charles went the extra mile to help closing the deal. Charles is very pleasant ,accommodating. We will definitely come back and see him in a year.

frankb123454

Apr 10, 2014

Jay was very welcoming and humble as a salesman. I like most is that he talked to me like a human being and not so much as a bag of cash. He answered all questions I had and never left me waiting on anything. He was easy to talk to and very laid back. Visiting jay after other dealership see how good this guy was. After not settling on a price jay did not hound me to come back but politely and courtesy checked up on me till I return and closed the deal.

mko60610

Apr 10, 2014

Great job guys. In and out with terrific value in a reasonable amount of time. I will not buy a Chrysler anywhere else. Thanks again.

DanaG2

Apr 8, 2014

From the very beginning, my experiance at Bettenhausen Chrysler Jeep was positive. I was also working with another dealership north of the city, but they appeared to be playing some kind of "wait game" with me. From the moment I contacted Bettenhausen Chrysler Jeep and told them what I was looking for, they showed that they were interested in my business. Thier no pressure sales approach was very refreshing and it made purchasing a car through Bettenhausen Chrysler Jeep a positive experiance. I worked with Adam Swithin and his professionalism and excellent follow-up gave me the confidence and reassurance that I not only made the right decision in the Jeep Grand Cherokee Overland that I purchased..but that I had also chosen the right dealership. I have already recommended this dealership to co-workers and friends and I will purchase another vehicle from this dealershp in the future. If you want a fair price, great service with a no hassel approach...I recommend Bettenhausen Chrysler Jeep!

Sandy514

Apr 7, 2014

We were looking for a specific Town and Country, color and certain features. You did not have any in stock. Jay went out of his way to make sure we got exactly what we wanted. He made sure we got the vehicle WE wanted and didn't stop until he found it for us. We had to wait for quite a while but we are very satisfied with our new van.Thank you Jay!!!!!Sandy & Glenn

tdjesk88

Apr 4, 2014

Charles Johnson worked very hard to find the jeep we wanted. We had a number of "must haves" and he found just the right one. WE are very happy with our purchase.

bouchelion

Apr 1, 2014

Friendliness and willingness to work with the customer. No high-pressure salesmanship. Sales manager Charles Johnson made the process as smooth as possible. I would recommend Bettenhausen to anyone.

Rsanchez28

Mar 29, 2014

Charles was very helpful from the moment I walked in. Helped me get a new car when I was there looking for a used. Thanks Charles

SherryChatz

Mar 26, 2014

My sales associate Charles was fantastic. He was very patient, funny, attentive and informative. Although the dealership was extremely busy on the day of my purchase, Charles always made me feel like I was a priority. I would not hesitate to recommend to my family and friends that see Charles at Bettenhausen to purchase a vehicle. I don't miss my BMW at all. I love my Jeep Wrangler.My husband purchased his Wrangler from Brandon at Bettenhausen a year ago and my intentions were to work with Brandon as well. Unfortunately, Brandon was ill on the day of my visit. I had talked to Brandon a few times when I first became interested in the Wrangler and he was very informative and resourceful.After my deal was finalized, Corey gave me a thorough tutorial on operating my Wrangler from the inside out. He was so pleasant and patient. He even helped me program radio stations. He would make an excellent sales associate. He's the kind of person that makes you feel like you have his complete undivided attention and that his job isn't done until you feel comfortable and all of your questions have been answered. Corey rocks!!!

vipeksoy

Mar 25, 2014

The service was very friendly. Jay made sure we drove every vehicle we were interested in, to make sure we will be satisfied with our purchase. We finally did make a purchase, and we are very happy with our decision.

sharbear78

Mar 24, 2014

I hate car dealerships because previous experiences have guarded me; you know, the typical salesman waiting for you to step out of your vehicle ready to pounce. You do not get that intrusive feeling here. My salesman was friendly and very customer service oriented. He truly wanted to work to get me in the SUV I wanted at the payment that worked for me. Chris, the service manager is also my neighbor and he and Dave worked together to ensure my "new" Jeep gets the detail it deserves. I was on a time crunch so I was able to leave with my purchase and come back a few hours later to sign my paperwork. I've had great service at one other dealership in recent years, but the accommodating service at Bettenhausen is exceptional. It's a very different vibe walking into a family owned dealership. It was crazy busy but it worked like a well oiled machine. I am not disappointed with my purchase or my experience. I will 100% refer friends and family to Bettenhausen and Dave Carroll.

jimsgarlata

Mar 24, 2014

My name is Jim Sgarlata. I just purchased a 2014 Dodge Durango from Jay Dye. My experience was fantastic. Jay was fair, courteous, and very knowledgeable about your vehicles. Once I decided which Truck I wanted to purchase, including the color, Jay worked hard to find the exact Truck that I wanted. If any of my friends or family members are in the market for a vehicle, I will send them to Jay. Thanks for the easy and fun experience.

jnair

Mar 23, 2014

We have bought our last three vans/jeeps from Benttenhausen. A friend told me to go to Dave because he was a great guy. Dave was a fair guy and worked with me to get a deal I was comfortable with. He was able to work with the inventory to get me the jeep I wanted ... that same night. The whole process made a long afternoon but my jeep was worth it. I feel good about buying my jeep from this dealership because they seem to stand by their vehicles. I was impressed they had another employee (Corey) help me understand my vehicle before I drove off the lot. He explained all the features on the car and how to use them. I still am not 100% on how to take down the soft top on my jeep but I am sure if I have trouble they will help me. I would recommend others to go to this dealership because they are good people who do not give you the runaround like other dealerships. I went to Carmax and got a fair price on a trade for my jeep commander... Benttenhausen matched it. I went to South Oak to see a great price on a jeep... it was mysteriously gone. I would recommend just going to Benttenhausen first.

tgename

Mar 22, 2014

Working with Don Peterson and Adam Swithin was a comfortable and no hassle/pressure buying experience. Both had knowledge of the vehicle that I wanted to look at purchase. I previously worked with Don when he worked at another dealership and not only purchased my personal vehicles from him but also the vehicles for the City I worked for. He is the reason I drove from Plainfield to purchase a vehicle at Bettenhausen. He is an asset to your dealership and because of this car buying experience I will be recommending Bettenhausen to friends and family that may be in the market for a new vehicle.

davidkoehne

Mar 21, 2014

The people there are very friendly and helpful. This is my first time buying a new car. The prices are much more cheaper here than any other place.

elisekirar

Mar 18, 2014

Dave was very easy to work with. He was very knowledgable but not pushy. I felt he was upfront and honest about the cost of several different cars and worked with me to keep within my budget. I ended up with a car that I absolutely love that is affordable and also has an awesome warranty. This was a completely stress-free (even pleasant) car-buying experience.

RDalzell

Mar 17, 2014

Reviewed the stock of vehicles and an excellent selection was available. Love the sale pricing displayed on each vehicle, selection was easy, no hassle purchasing and great customer service. Adam made the process quick and easy, Corey reviewed all aspects of the vehicle during delivery and I received telephones calls after the purchase to make certain that all aspects of my visit and selection was fulfilled.

Teachinglady

Mar 17, 2014

I had a very enjoyable car-buying experience! My salesperson,Charles Johnson, was knowledgable,friendly, and most importantly, professional. Every employee (from the front-desk clerk to the automotive employees) were all friendly, and patient as they helped through my first new-car purchase. I WILL definitely return! Thanks again!

vfigz

Mar 14, 2014

Hello! I wanted to share my feelings about my excellent car buying experience with Adam S. I purchased a 2011 Jeep Grand Cherokee Larado on Sunday 3/3 from Adam. This has been the best car purchasing experience of my life. I've bought five cars myself in the past from 4 different dealships. I must say i think Bettenhausen is my new home for car buying since i do purchase a car every 2 to 3 years and no other dealership has made me want to say this. Most purchasing experiences have a lot of stress or pressure from both the salesman and the customer, but Adam went above and beyond to ensure my experience was as hassle free as possible. Adam answered all my questions about the car I purchased and when speaking about it instead of sounding like he was reading a brochure, he sounded intelligent and educated, with an opinion. I just wanted to say thank you to Adam and let someone know of the excellent experience I had at Bettenhausen Jeep. I am definitely referring my family and friends to them! Keep up the good work!Best regards, Veronica Figueroa

rojosentinel

Mar 13, 2014

I came for an oil change but was interested in seeing the new 2014 models. Took a test drive, I liked the new model and decided to upgrade. Great service, no hassle, easy buying experience.

Nelson2014

Mar 10, 2014

The salesman not pushy, very informative, very easy to work with very knowledgeable. Answered all questions without hesitation. Very good follow up and scheduling of ECO package. I would definitely buy another car from Charles and I would recommend him to anybody. Very thorough and a pleasure to deal with.

Lynnspan

Mar 6, 2014

I appreciated the knowledge Adam had about the jeep I was interested in. He answered all my questions professionally. Everyone that I spoke to at Bettenhausen were nice & friendly. I didn't feel "beaten up" when I left there, like I do at other dealerships.

secretsather

Mar 1, 2014

Just purchased a Dodge Avenger R/T from Bettenhausen. Jay Dye was my awesome salesman that gave me $600 more for my trade in than I was expecting and $400 under the purchase price that I was trying to negotiate. These guys are great. Oh, and thanks for the coffee, Steve!

h2o1976

Feb 26, 2014

Very helpful and knowledgeable. Got us in and out with out any hassle. Very happy with his service. Would recommend Jay to anyone wanting to purchase a vehicle.

HubertKarl

Feb 26, 2014

Bettenhausen Dealer, Mr. Charles Johnson was very professional, courteous and patient with me, as a buyer. I really appreciated his knowledge and skills, and his personal attentiveness to my inquires, as a buyer. I will recommend him to other potential purchasers. Thanks Charles, you were indeed awesome!!! Karl H. Esq.

kaylatee627

Feb 26, 2014

I would certainly purchase from this dealership again. Mike is great, he makes sure the buyer gets to where they feel comfortable. Bill was very informative and make extra time for me to come back the next day and finish up the deal. Very knowledgeable employees, and the most accommodating dealership I have ever worked with! Thanks for the hard work,guys!

jhanse0128

Feb 24, 2014

I recently visited Bettenhausen for the purchase of my first brand new car! I wasn't looking forward to all the haggling and "schmoozing" that is frequently associated with car dealerships. Fortunately, I chose the perfect dealership as this experience was haggle-free, fast and simple... I got the car I wanted at a great price. The car I picked out online was exactly the car that was sitting in the lot, with no hidden surprises or extra fees. I worked with Dave who set everything up to make this as simple and quick as possible. While there were a few small hang-ups, Dave quickly worked to resolve them. Although I primarily worked with Dave, I noticed there was great synergy among the team with everyone doing their part to help, without being invasive. I would definitely refer family and friends to Bettenhausen or anyone looking for a simple, fast and honest car buying experience!

mikemys

Feb 24, 2014

We went to Bettenhausen Jeep on a Saturday and it was super busy. A friend had recommended that we see Dave Carrol because he had purchased multiple cars from him and he said that Dave was all business and right to the point with the best price he could give. We found this to be very true. Plus as busy as Dave was, he was working on a deal with other people when we got there, but he still made sure to touch base with us every 15 minutes or so plus he set it up so we could test drive the car we wanted and have our vehicle appraised so when he was ready for us it went very quickly. Super friendly people there and I would highly recommend this dealership and Dave Carrol. I will definitely be going back to this dealership when the time comes.

Tanny27

Feb 24, 2014

Bettenhausen is the best dealership I ever been to. The sales person by the name of Charles Johnson was great he was honest and very truthful to us and gave us the best deal in sales I've ever had in my Life. I plan to recommend your dealership to all my friends and family I love my car thank you for giving me the best deal in A great car.SincerelyMr & Mrs Sean & Tanny Singleton

mkmorris

Feb 19, 2014

We had a very good experience buying our new Jeep Cherokee at this dealership. Everyone we dealt with was very friendly and easy to work with. Matt Tesauro was exceptional. We test drove at several other brands of cars at several other dealerships and by far Matt was the best person we worked with. He was friendly, knowledgeable, helpful and fun. I would highly recommend Matt as well as the dealership to my friends and family.:)

johnnyg1980

Feb 16, 2014

The salesperson was friendly and approachable. I was glad to not have to deal with a finance representative as this is usually the worst experience of buying a vehicle. A good approach.

oneireland

Feb 5, 2014

I am generally not a person that posts reviews of businesses but I had the best car buying experience that I have ever had in over 20 years of buying a car. The way I was treated at Bettenhausen is the way all dealers should be. Jose Silva was my salesperson. He couldn't have been friendlier or more professional throughout the entire process. From the test drive, to the price, and financing I couldn't have been happier. I will absolutely recommend anyone that I know to shop here first. There won't be a reason to go anywhere else. I purchased a used 2009 Equinox. After having the car for a week I went out to start the car. It wouldn't start so I called the dealer. They had it towed to their service department and found out it needed a new battery. I purchased the car without a warranty but when I asked them what I owed when I picked it up they said I didn't owe them anything. This wasn't a Chrysler product but they sold it on their lot and stood behind it. You won't find many car dealers that would do that. Bettenhausen has a customer for life! Shawn Laverty

brandk4

Jan 31, 2014

Adam was very professional, friendly and patient. He made the purchase process hassle free. We would definitely return for another vehicle and would highly recommend Adam and Bettenhausen to our family and friends.

joellasvegas

Jan 30, 2014

Charles was very helpful. He helped me find the car I wanted and kept me stay in my budget. I would recommend the dealership and Charles to any friends or family.

tsbmd

Jan 30, 2014

Just purchased a 2014 Jeep Wrangler Unlimited from Jenna. Very good experience! Easy process...very relaxed. Jenna's great to work with and very honest with her answers to questions. Would highly recommend working with her. Whole purchase smooth and no surprise charges or glitches. Would highly recommend working with Jenna when you are ready for a Chrysler product.

Tmcmahon

Jan 29, 2014

I came into Bettenhausen with the intent of seeing, in person, the Jeep that I had researched online. Adam greeted me right away and was extremely knowledgable. He was able to find the exact Jeep and the price was right on. He was patient with me and answered all of my questions. Adam stayed late with me and I left that evening with a brand new car. He did a great job and I will absolutely recommend Adam and Bettenhausen to my friends and family!!!

Cardona

Jan 29, 2014

matt tesauro was great and friendly and very nice to me and my uncle. i would come here and tell anyone that if your buying a jeep or Chrysler to come here. great service all the way around from the time you walk in door to the time you walk out . p.s one great thing that i really loved about buying my new car was that i wasent hounded when you walk in door and no pressure at all.

abarshaw

Jan 28, 2014

went in just to browse the used car selection, and adam was bound and determined to see us leave in a vehicle we wanted. he succeeded beyond our expectations and was able to put us in a brand new car with single digit miles on the odometer. very happy with our experience. if you're looking for a new or used car and want to be happy with the whole package ask for adam he will make sure you're driving home in the right vehicle

gmf817

Jan 28, 2014

I was very pleased with my experience at Bettenhausen. Matt did an outstanding job getting our de done. He was professional and understanding of our situation.

Aadamcz

Jan 23, 2014

Brandon was extremely helpful going over all the different options between the 2 jeeps I was considering, never rushing me and answered all my questions. Mike was helpful getting me the financing I needed to get the jeep I wanted. Technology is not my strong point, Jessica took her time to go over all the features of my new jeep and on her follow up call offered more time if I needed to come in and go over. I would definitely recommend Bettenhausen Jeep, I would never go anywhere else!!

NewJeepFamily

Jan 22, 2014

Katie was awesome and very patient with us. We walked in knowing exactly what we wanted, however, Bettenhausen did not have the vehicle on the lot. Katie immediately contacted several dealers for a dealer trade. After several dealer trades fell through, we decided to order the vehicle. Upon arriving to finalize an order on a snowy Saturday afternoon, Katie was very excited to tell us that the vehicle we were looking for came through in a separate dealer trade! Surprise! We drove home that very evening in a brand new vehicle. To this day, we are very happy with Katie's persistence in looking for 'our' vehicle, the financing and trade-in experience was better than expected as well!

ayorkman

Jan 21, 2014

Let me start off by saying that this was the best experience we have ever had! We had the sales manager Dave Carroll, he took his time with us and broke down the numbers. My husband likes to know what he is buying and likes to see exactly what he is getting. After several hours back and forth, Dave didn't mind taking the extra time with us. We are soon to be parents and he really put us in something that was in our price point and dependable. He will always be our go to guy when buying a new/used car, and I cant say thank you enough!

JohnR154th

Jan 21, 2014

This is the second vehicle we have purchased from Bettenhausen with Katie's assitance in the past couple months. We were able to contact her on a Saturday morning to let her know what we wanted to see, we went in a couple hours later and did a couple test-drives, and completed the entire purchase by early afternoon that day. Great employee and great process at Bettenhausen Chrysler-Jeep! We have also visited their service department, and are completely satisfied with their performance as well.

mnelson40

Jan 21, 2014

I went to Bettenhausen for an oil change and walked out with a New Crystler 200. My credit is not the best and I needed to get out of my old car. Thanks to Charles Johnson who worked with me until the end! Thanks so much!

guagemi

Jan 19, 2014

Adam was fantastic to work with. He put in time to research the best models and options available for us. He was patient as we explored many alternatives, including shipping the car in from another dealer. Adam worked hard to get us the best price and found additional rebates to help save us money. The service we received to pick up the car and sign papers was fantastic. If you are looking for a Jeep - ask for Adam.

jcyze

Jan 17, 2014

Matt did an Excellent job of delivering me the exact vehicle I wanted. I would absolutely recommend him to anyone in the market for a new car. This is the second new car I have purchased from Bettenhausen in the past three years.Jim Cyze

djmauro51

Jan 16, 2014

I had a great time with Jay Dye during the purchase of my new Dodge Dart. He was very willing to allow me to drive any vehicle that had the options I was interested in. We had no difficulty in coming to an acceptable price for both of us and it took very little time to finish up the paper work on the car. I have had several questions on how certain options worked and he has responded quickly to by inquires.

thatsdhill

Jan 16, 2014

Great dealership. The service was excellent. Mr. Johnson took care of us as his customers. I would recommend this company to other people. Five star!

markeymark1

Jan 15, 2014

A very pleasurable new car buying experience with Matt and Mike..would definitely recommend Bettenhausen Jeep to a friend..nice people to do business with..

MZJACKEE

Jan 15, 2014

Went In to get an oil change while waiting I was approached by Charles and I told him I was considering purchasing but not at the time. But I was curious to see what he was able to do when I was ready to purchase. After an incredible offer I decided to purchase sooner instead of later. I'm happy with the decision I made. I will definitely refer friends and return when I'm ready to upgrade.

pmhuntu2

Jan 14, 2014

In general I hate car dealerships but Dave made the experience a lot easier. As a blue collar worker I highly recommend seeing Dave Carroll.

Jameela78

Jan 13, 2014

Bettenhausen has been the friendliest & workable dealership I've been too. Working with Charles Johnsonson was a pleasure he wasn't pushy and he was helpful.

Baxter11

Jan 12, 2014

I've been buying cars for over 20 years. Working with Dave Carroll and Bettenhausen was among the best car buying experiences I've had.

coryf33

Jan 7, 2014

Charles Johnson was a great sales manager to work with during my purchase of a new vehicle. He was committed to my 100% satisfaction and worked diligently to get me the best possible deal and that made me feel like a valued customer. I never felt pressured about anything during the sale and answered all of my question with honesty and was very respectful. I would recommend anyone to visit Bettenhausen Chrysler and see Charles to purchase a new car.

JamesNorman

Jan 6, 2014

My experience with Bettenhausen Chrysler Jeep was great from the time I walked into the door. Matt was very helpful and considerate. I would recommend Matt and Bettenhausen in the future.

edgarvargas

Jan 4, 2014

Awesome customer service,would recommend to work with Dave Carroll and Gerado rangel! Didnt spend all day like other dealers I have delt with in the past.

Amici14

Jan 3, 2014

It is always hard walking into the a car dealership because you know you are going to get ripped off, not here! We were looking at the Grand Cherokee Limited and Jay introduced himself to us, what a great guy right from the start. Jay explained the Grand Cherokee inside and out and raved about how the Grand Cherokee was rated the top affordable luxury SUV of 2014. It was nice to meet a sales person who is very knowledgeable and does not pressure you in to making a decision. Jay made us very comfortable during the whole buying process. After test driving the vehicle and discussing the prices Jay did not ask for our number but gave us his card and said I want you to call me when you are ready. I found this very interesting because other dealerships we were at always asked for our number and would hound you worse than a bill collector. We told Jay we wanted to shop around at other dealerships, he explained things other dealerships would try to sell us on and make sure we were aware. I am still laughing as I write this because he was right! After hearing the same b.s. at other dealerships we knew Jay was legit and offering us the best price. I would very highly recommend buying a car from Jeep, he even went out of his way to give us a courtesy call the following day to make sure we did not have any problems with our Jeep settings. Finally, a great experience buying a new car.

RWeidemiller

Jan 3, 2014

Our experience purchasing a van for our family was an excellent one, and we appreciate the service provided by Russell Howard. His honesty, friendly disposition, and detailed answers to all of our questions made everything run effectively during our purchase. We are incredibly happy with our van - a 2010 Chrysler Town and Country. We were looking for a fresh start for the new year and needed a vehicle that would accommodate our family. Certainly, our van fits the bill and our children love it as well. We truly value Bettenhausen and Russell for the diligence shown in their careers, as it is reflected through every step of the transaction. Highly recommended!!!

Sue6402

Jan 2, 2014

Russel Howard was wonderful to work with -- my husband had bought a Cherokee the week before and I decided to buy a Compass the following week. We dealt with Russel on both days and he was very knowledgable and helpful in every way. Thanks to him and Bettenhausen.

tiendaa4

Jan 2, 2014

I was looking to buy a new vehicle for my son - Jose was my salesperson. He was extremely helpful forthright regarding pricing and a great salesman all around. I wanted some rims for the Jeep I purchased and I saw some on another vehicle - he had them remove them so i could buy them and they were nice enough to store the factory tires in their shop until i was able to pick them up. I would definitely recommend purchasing a vehicle for Bettenhausen and particularly Jose Silva.

Concorde

Dec 31, 2013

Great experience working with David Carroll at Bettenhausen! I was looking for a red Jeep Cherokee Limited and had already been to another dealership looking for one. The first dealership didn't have one on the lot and said they would search to see if one could be found elsewhere. The week after the initial visit there I was told that dealership couldn't find one and my only option was to factory order one. The wait to receive one would be a minimum of 4-6 weeks. Since I was driving a 15-yr. old vehicle with 116,000 miles on it, I didn't want to spend the remaining winter driving my old car. Went to Bettenhausen and explained the situation to David Carroll. He said he would see what he could do and after doing an internet search, within fifteen minutes said he thought he could find one and would confirm within a couple days. He was good on his promise and called a couple days later to say he was able to obtain one. He had me look at it to make sure it was exactly what I wanted and it was! I traded in my vehicle for a better price than offered at the first dealership and purchased the Cherokee Limited. I was very impressed with Dave's professionalism and the comfort care he provided. He was great to work with and made sure the entire car-buying experience went as smoothly as possible.

Illini69

Dec 31, 2013

Dave Carroll made buying a new car a pleasure and a good experience. He represents the best of Bettenhausen and Chrysler Corporation and the quality of service that both have worked very hard to achieve.

Kamila0308

Dec 30, 2013

The sales representative that assist us did a great job, he take care of our necessities, and he make us fell comfortable, he really is a good sales rep.

tokenhippygirl

Dec 28, 2013

When we first started dealing with Katie we weren't even buying a car at Bettenhausen, we were working with another dealership. Katie gave us advice about that deal, without any pressure to come to her instead, that advice turned out to be true. After that deal fell through, partly because of the good advice we'd gotten from her, we then called Katie back and started working on a deal with her at Bettenhausen. The deal was basically made over the phone. She was honest, upfront, and very easy to work with. When we got to the dealership to finish the deal everything we'd been told over the phone held up. They didn't try to change the deal on us or wrangle us in any way. Again Katie, and her boss, Steve, who did the financing portion of our deal, were wonderful. Upfront, honest, straightforward. The deal went through, including a trade in, without a hitch. We would highly recommend Bettenhausen, and especially Katie and Steve, to anyone looking to buy a new vehicle. They actually made the experience a pleasant one.

RichBorucke

Dec 27, 2013

Dave was a pleasure to work with while buying my Jeep Grand Cherokee. He was smart and knowledgeable regarding my questions and was honest and upfront about the questions he did not know the answers to. He spent ample time with us to get me comfortable with the purchase and ensuring it was the best option for me. I actually switched to a different (cheaper) package after Dave presented additional options that would better suit my needs. Based on the buying experience it would be safe to say this won't be the last time we do business together.

Steve134

Dec 24, 2013

This was the first time that I had visited Bettenhausen to purchase a vehicle, I had always gone to elsewhere. I was surprised at how friendly and helpful the sales person was, This was one of the most relaxing and none pressured auto purchases I had ever made.

EmilyMosler

Dec 22, 2013

This is the second vehicle we have purchased from Bettenhausen and we recommend them to everyone we know! We love the no hassle, no "salesman" attitude, the lack of the dreaded finance manager, the lack of all the negotiation games. They are fantastic to work with.

christodd75

Dec 21, 2013

I had been shopping for a van for the past 6 months, often looking at numerous websites for the best price. I came upon Bettenhausen about a month ago and they had various Town and Country vans I was interested in. On Thursday my current van looked like it was reaching its end, so I was plan on buying that day. I again went on Bettenhausen's website and saw a van I liked. After comparing it with a couple of other websites, the van in particular I liked offered the most "bang for my buck." I began by filling out the credit application online but it was not working. I did not want to bother coming in without being approved. The website was giving me trouble, so I called the dealership to ask for help. I spoke with Russell and at no time did he try to convince me to come in and just gave me a link to start the credit app again. After approval, I told Russell I was on my way and the used van I wanted to see. He let me know with the amount I was approved that I could get a new van if I was interested. He was not at all pushy and was just letting me know of my options. I was not interested in new because I didn't want a large payment. Once I got to the dealership, Russell was there to meet me and my family. We spoke and went over a couple of things, I let him know of the monthly payment I was interested in. He gave us the keys to the van to take a test drive, while he completed paperwork and valued my trade-in. After arriving back from the test drive, I was more than happy with the van. At no time did I ever feel pressured with Russell. He was kind, professional, and friendly to me and my family. I went home with my new van, which me and my family love. Would highly recommend Russell and Bettenhausen to family and friends.

debbys

Dec 20, 2013

Best purchasing experience EVER. No haggling, no hassel - I would highly recommend Bettenhausen and Dave Carroll. This was by far the easiest vehicle purchase evern made.

jminor46

Dec 20, 2013

Our experience at Bettenhausen, was great. All the associates were very friendly. Our salesman was Charles Johnson and we could not ask for a better salesman. He was so friendly and very knowledgable about the product. We visited the showroom one evening and even though Mr. Johnson was not in, your staff was very courteous and brought the Jeep up so I could test drive and what made this experience even better, they left Mr. Johnson a message telling him that I was in and also informed him of my questions on the Jeep. And yes, Mr. Johnson called me the next day with the answers. My goodness customer service like that is awesome. Mr. Johnson was so professional. Mr. Johnson has represented Bettenhausen very very well. I will recommend my family and friends to Bettenhausen when they are ready to purchase. Again thank you Mr. Charles Johnson and thank you Bettenhausen for employing such an awesome associate.Mrs. Janet Minor

Olalde

Dec 19, 2013

I had gone to two other dealerships before going to bettenhausen, almost gave up on the thought of a new car based on the service at the other dealerships. Should have gone to bettenhausen from the start, Jay made my new car purchase an enjoyable experience.

Stephanie2013

Dec 19, 2013

I would recommend working with Jose Silva. He was professional and accommodating through out the entire process of purchasing and financing a vehicle. I ordered a vehicle so I had contact with Jose for about two months. I was always able to reach him and I never felt pressured through purchasing, trading in a vehicle or obtaining financing. I felt I received fair treatment and a fair deal. As a single woman I did not feel intimidated or taken advantage of by experience with Jose Silva. This is my second Jeep purchase and I will return to this dealership if I buy a third!

goaliedave

Dec 17, 2013

Excellent customer service and knowledgeable people working at this dealer. I was able to get exactly what I wanted without going through the hassle of being shown something that was not of the interest. I will definitely make this dealer the place in which I purchase all my vehicles.

mkm704

Dec 16, 2013

I had a great experience at this dealership. They were helpful, listened to my needs to helped me find the perfect car for that. They were willing to negotiate with me and very reasonable.

jamodio83

Dec 14, 2013

These guys are freakin amazing. They stayed after close and made the whole process super easy. I'd recommend these guys to anyone looking for a new car.

nbg

Dec 14, 2013

Jay Dye was fantastic! From start to finish, everything was so streamlined. I went in with my old car and drove out with the new one in 2 hours! No hassle! No nonsense! No shifting from person to person! No tricks! Just good customer service and honesty!

Bob5324

Dec 13, 2013

Jay is very personable and made the overall experience of purchasing a new vehicle hassle free. I felt comfortable dealing with Jay. He bent over backward addressing my needs and concerns. You can put your trust in Jay to take care of any issues thatmay pop up. I would definitely reccommend him to others.

JohnR154th

Dec 12, 2013

Bettenhausen Chrysler - Jeep was great to deal with, from intial contacts from Amy and Katie to vehicle purchase (all done in the same day). I really appreciated being able to deal with the same person from when I walked in the door through when I departed - unlike other dealerships where you start out with a salesperson who brings in or hands you off to their manager, who then hands you off to someone explaining options packages, then the finance person, etc. No nonsense approach - I knew which vehicle I wanted, told Katie how much I expected for my trade-in, how much down-payment I intended, term of loan and what amount of monthly payment I was acceptable for me, and if she could put that together, we had a deal. She was able to come back with the solid answer in less than 5 minutes, and we had a sale.

cubsfan1959

Dec 11, 2013

I'd highly recommend this dealer. Make sure to ask for Adam. He was extremely friendly and had excellent product knowledge. He listened to our concerns and needs and then conducted repetitive searches until we had the perfect fit. I liked the fact that I didnt feel pressured at any time. Closing was a tad slow but all in all it was an excellent car buying experience. I'd go back in a heartbeat.

1CarBuyer1

Dec 9, 2013

Katie was very informative regarding the vehicles I was interested in. She was easy to talk with and was patient while I made my decision.Only reason for a 4 on price was because we always feel we paid too much, right?

lfh1973

Dec 4, 2013

Nick Nowak really helped me out a lot with my Jeep Grand Cherokee warranty repairs. He directed me to a fantastic service writer, Courtney Chigaros who made sure my vehicle was taken care of and that I had a car to drive home in, so I wasn't left without a car while they worked on mine. The warranty repair was completed once the part was shipped to them and I was paired up with my Grand Cherokee on a Friday morning rather than the anticipated Monday pick up date. Overall extremely happy with the service there. I didn't feel like I was getting yanked around like at most other dealerships.

Dbelmonte

Dec 3, 2013

Debbie was great getting process started and Brandon couldn't have been more buttoned up. Transparent and efficient. He got me in and out with my wife, 4 kids, and dog. The wagon of candy helped.

AHB13

Dec 2, 2013

Jay was excellent. We have told all of our friends and family how great of an experience we had. No one pressured us and they were so helpful. Love this dealership and Jay is the best.

msbarry17

Dec 2, 2013

Everyone says how difficult and time consuming buying a car is and they never have good things to say about car dealers. Clearly they have never been to Bettenhausen in Orland or worked with Jay Dye. Jay made the experience of buying a car very seamless. He was eager to have us test drive cars, he was very honest and trustworthy and he tried to make sure the process didn't drag on forever. He made me feel like I was a very important customer I am incredibly happy with my new purchase and I didn't walk away feeling like I got a bad deal. I will recommend Jay and Bettenhausen to anyone I know looking for a Jeep or Chrysler and I will for sure be visiting him for my next car purchase.

Henscman

Dec 1, 2013

Great service, I came in and got what I was looking for in a timely manner, would recommend to any friends looking for new vehicles.

kennyc67

Nov 30, 2013

I have been looking at different vehicles to replace my truck for a while and decided to stop by Bettenhausen on a day that was around 20 degrees. I went around the lot looking at the Grand Cherokees and found a couple that I wanted to look at more closely. Dave Carroll right away was very welcoming and went out, warmed them up and pulled them to the front. Instead of acting like so many salesmen, he simply let me take the Jeeps out for a drive and experience them on my own. This may seem small but It made a huge impression on me. I was able to go where I wanted to go and drive the vehicle the way I wanted to and not deal with a pre-set route. Dave was extremely helpful and 100% non pushy. He went over all the various scenarios that I was considering and never once tried to get me to go into something I wasn't comfortable with. After jockeying various vehicles for me, he then spent a good amount of time searching the area for one that fit exactly what I was looking for. He was able to get me a Jeep that I felt most comfortable with and secure it for me - and with no real commitment on my part other than refundable $$ to hold it. The overall experience was the best car buying experience I have had anywhere. I would highly recommend working with Dave to anyone who is looking to purchase a Jeep, or any other brand for that matter. The Grand Cherokee that I got is amazingly nice and I very pleased with the entire experience.

Halifax2

Nov 28, 2013

Dave Carroll and Don Peterson made sure that we felt welcome and that we were worthy of the best sales service. We came to the dealership knowing what we wanted, and they found a car (2013 Chrysler 200) that exceeded our wishes. We had purchased other vehicles from Don before and were confident that this would be a seamless purchase; he has always been a great salesman. Dave made us feel comfortable from the minute we met him; he oriented us to the car before we took a test run and finished all of the business/paperwork. Dave made sure that we left happily.

LRKeys45

Nov 28, 2013

My car buying experience was great... Jay was very friendly and helpful as was everone else I dealt with at the dealership...I will definitely recommend this dealership to my friends and family members.... L. R. Keys

Baja442

Nov 27, 2013

I have bought three Jeep's from Bettenhausen in the past three years now. Let me start by saying as a sales professional myself I truly value people like Jay Dye, this why... Jay starts by listening to your needs first and then makes recommendations. He is always is asking you "is that ok" ? He has a true vested interest in making sure that you are pleased with your expierence. He goes above beyond making sure that you are comfortable with your decision as well. I have a small group of trusted resources and Jay is certainly part of that group of people. Thanks again Jay, I'll always support you.

dfoley1112

Nov 27, 2013

We have purchased 2 prior jeeps and this is our third and we would only work with Bettenhausen Jeep and Chrysler. Their staff is always extremely friendly and kind and they truly go out of their way to make you feel as though they are completely invested in your selection of the the best car for your family. They work to find the best bank / interest rate and work out a price that is fair and affordable. We could not be happier with the vechiles we have purchased there. Dave was wonderful to work with - very professional as well as being very kind; we would recommend him and Bettenhausen to all of friends and family. Our son, our nephew and our niece have also purchased Jeep / Chyslers from Bettenhausen and they were treated just as professionally. We are very confident in recommending Bettenhausen as well as Dave Carroll and Mike Sorensen to anyone interested in purchasing a Jeep or Chrysler. Sincerely, The Foleys

ozydiablo

Nov 19, 2013

My husband and I went to Bettenhausen on Veteran's Day to look for a Jeep after viewing their website. Charles greeted us when we arrived. He was very receptive of what I wanted. He went over all my options and ultimately helped me choose the perfect vehicle. As promised, he followed up with me the next day. I dealt with two other Jeep dealerships before going to Bettenhausen and I am still waiting for the sales representatives to reach out me. I am definitely happy with my purchase and would recommend Charles Johnson and Bettenhausen Jeep to friends and family.

Bagovages

Nov 18, 2013

Fast, courteous service. If you dont like spending hours upon hours in a dealership, I strongly recommend buying from Jay Dye. This is the second truck I have bought from Bettenhausen.

kbone1

Nov 18, 2013

One of the best things I did was stop in the dealership! Jay is a true professional in all aspects. Its not an easy thing shopping for a vehicle these days, salesmen pressuring you into something you are not comfortable with, lying to your face, just to make a sale, Jay is everything those other guys are not, other dealerships should learn how to deal with people from a person like Jay, i couldn't be happier with my experience with him, i will be sending all of my friends and family to Jay, because I know they will be in good hands, if anyone would like a true pleasurable car buying experience, go to Bettenhaussen and ask for Jay Dye, you will be in great hands.

catherinestowers

Nov 17, 2013

Jay was great to work with and the entire experience went above and beyond our expectations. Bettenhausen has by far been our best experience among other Jeep dealerships in the area. We are definitely going to recommend to friends and family!

Jeffnovel

Nov 13, 2013

It was wonderful working with Adam and the team at the dealership. Adam made the deal easy and followed up every step of the way.

JD70

Nov 10, 2013

I am partial to Hondas, but had a horrible buying experience at the local Honda dealer several years ago; actually you could call it a "typical car dealer experience"- the usual 5 hour runaround between the salesman, sales manager, and finance manager. Ever since, I have bought all my Hondas from Bettenhausen because I can count on them to have a few newer model years with acceptably lower mileage at a great price. Dave Carroll got the two cars we wanted to test drive on a day that was convenient for us. He was good to work with; very down to earth, easy going and no high pressure sales at all. It's such a refreshing change from all other dealers and salesmen I've dealt with. This is our second Honda from Bettenhausen and there will be many more to come in the future. Thanks again Dave.

citysheepdog

Nov 8, 2013

This was my first visit at Bettenhausen Chrysler Jeep. Jay was friendly and made the entire buying process an easy one. I don't like to wait a long time when I know what I want and jay made this an easy sale. Jay never tried to pressure me into anything, which I appreciated.I would recommend everyone to Jay and this dealership.

WendyP47

Nov 8, 2013

I'm so grateful to have entered the door and met with such great people who are not just there to sell cars but to really and truly take care of people. Katie and Mike have been so wonderful to work with... they have helped me find an awesome car that I'm thrilled with and somehow waved a magic wand to get me into a loan I can afford with my very difficult financial situation. I am thankful and appreciate for all your efforts guys! I will be sending to you everyone I know that needs to purchase:)

mbojovic

Oct 30, 2013

Dave is fantastic!!! He got us the exact Jeep Wrangler Unlimited we wanted and got it fast keeping his word! The process was perfect from the price to the financing options to delivery of the car! Straight forward and Honest! Thank you!!!

djoffroader

Oct 24, 2013

Everything about the dealership was awesome. The best new car purchase experience I have ever had. Lauren was awesome! She handled everything directly; there was NO going back and forth talking to every level of manager and getting the typical pressure deal from "the boss". I did my research about the Jeep Wrangler online and then went to Bettenhausen to see Lauren under recommendation from a friend. Lauren found exactly what I was looking for; I told her how much I wanted for my trade and how much I wanted to spend on the new Jeep. We agreed on a price within $250 of where I wanted to be so the deal was done. (to me, the $250 was worth not having to go to numerous dealerships and "argue" with them about what I wanted.) Amazing dealership is all I can say...in and out in less than two hours and I drove the Jeep home that night! I only had to return in the next few days to sign the paperwork. The other employees were great too...very personable and no pressure at the dealership. I will definitely go back and buy from them again. My new Jeep didn't have floor mats, so instead of pulling them out of a Jeep of the lot, the manager had them order me brand new ones and sent them to my house so I didn't have to drive back to get them. I hope I don't need warranty or service work, but if I do I will go there and hope that the service department customer service and pricing is as good as the sales department. Good job Lauren and Bettenhausen Jeep!! Thanks.

cmb28746

Oct 22, 2013

My very first impression of the dealership was fun and welcoming...music, grilling hotdogs, etc. The first person I met at the dealership was Jay Dye, Sales Manager. He had a wonderful and upbeat attitude. The first thing he did was hand me the keys and say take it for a spin and let me know if you have any questions. It was so refreshing to be able to take a car for a test drive without a salesman breathing down my neck. I remember thinking to myselfwhy cant all salesmen be like him? Jay was so pleasant throughout the entire process. I must have come back to the dealership 4 or 5 times before I made up my mind to purchase a vehicle and never once did I feel pressured. If your looking for positive car buying experience, I would recommend paying Jay Dye a visit. - Christine B.

hlavachjoe

Oct 22, 2013

Bought a cpo 2010 town and country well had and still have hard shift issues remote start intermittently works pass side sliding door no longer works only 36000 miles on it take it there and their excuse is we could not duplicate or that's normal ect ect took it to another chrysler dealer issues resolved their service sucks outside of the price dont have it serviced there

slkloos

Oct 13, 2013

Nick was extremely helpful in assisting us with our Jeep purchase. We would definitely recommend working with him. We are extremely happy with our purchase.

zlove1980

Oct 12, 2013

Charles was an excellent salesman. He was very helpful with my vehicle choice. I will definitely recommend this dealer to my friends. The customer service was superb! !

kserves

Oct 9, 2013

I just bought a new 2014 Jeep Grand Cherokee. ...I had a great salesperson, Charles Johnson who was patient, kind and knew his stuff. Yes, I would recommend my friend & family to the dealership and visit Charles Johnson with all their vehicle needs.

tvarlotta

Oct 8, 2013

I came into the dealership looking for a work cargo van replacement. I wasn't really sure what I wanted or needed. After Charles spent 3 and a half hours working with me to find the perfect vehicle fit, I decided to change vehicle strategy. There was no pressure to select a vehicle. As a result of Charles' patience and professionalism, I came back the next day and purchased the vehicle that I am very happy and satisfied with. Thanks so much to Charles for his extreme professionalism throughout the selection process. I will definitely come back to Bettenhausen whenever I need a vehicle. Thanks Charles

chato_164

Oct 2, 2013

Jose silva was very helpful he got me a great interest rate and price on a bard new Chrysler i recommended anyone who's looking to buy a new car come and see Jose he will take good care of u

phcss

Oct 2, 2013

Couldn't be pleased more with my new Grand Cherokee. Jay was extremely knowledgeable and friendly. He made the entire buying process an easy one. I would send my family and friends to Bettenhausen to buy their next car.

jakenney

Sep 30, 2013

Friendly and attentive service in all respects. Steve was knowledgeable about the various features and options. I traded in my 2011 Grand Cherokee and my price expectation was met. The overall atmosphere at the dealership is friendly and relaxed. Delivery of my new vehicle was prompt as well. Very positive experience.

i3oone08

Sep 27, 2013

Steve Klimara was very helpful, honest, and open during the entire experience. Smoothest and most comfortable car buying setting I have ever been in. Love my new Jeep and hope to do business again with Steve in the future. Thanks!

ejhanley

Sep 24, 2013

Steve was a wonderful Salesman to work with. I have not had such a better experience buying a car then I had with Steve and the Bettenhausen crew. I would definitely recommend family and friends to come and see Steve.

eternaljam

Sep 22, 2013

Steve made our experience very good. He answered all of our questions and was very knowledgeable. I would recommend them to anyone looking for a car.

wranglie2

Sep 22, 2013

Great experience! Dave was extremely helpful and knowledgeable. I love my new Jeep and the fact that the buying process was so effortless and easy. I also received a very fair price for my trade-in and the Jeep vehicle itself. Very pleased and would definitely buy another vehicle from this dealer/Dave and I would recommend them to anyone as well! The guys who cleaned up my new Jeep were also very pleasant and polite!

wallygannon

Sep 11, 2013

From start to finish this was the most pleasant experience my wife and I have had in the purchase of any car we have ever purchased, and we have purchased many new vehicles in the last 30 years. We stopped in at all the locations and test drove both used and new cars, at each location the sales reps were friendly not pushy and all seemed knowledgeable about the cars. We went back to Jay Dye a few times, he was always gracious and did not mind that we wanted to test drive a different vehicles. We finally decided on a Jeep Compass, we liked how it handled, rode, its size and the price. Another nicet thing about the purchase process was the financing, we received a great rate, and it took about a half hour that's correct a half hour, I have been in dealerships for 4-6 hours on some of our previous car purchases.Thanks to Jay Dye and the whole Bettenhausen family.Wally & Nancy Gannon

jamico55

Sep 10, 2013

Easiest new car lease transaction we've ever had! Mike found the car we were looking for in another state and had it at the dealership within 48 hours. We would definitely recommend Mike (General Manager) and Ryan (closer) to friends and family!

Wrangler0831

Sep 9, 2013

What a great dealer! Bought all of my previous chryslers from another dealer, and wow what a difference. I shopped the price and shopped the inventory and couldn't find a better wrangler dealer. Adam was awesome and walked me through every step. Already have given out his name to a bunch of co-workers at my job site. Won't ever buy anywhere else!

DenisDoherty

Sep 4, 2013

I had a wonderful time working with Jay. I was never pressured into anything, which I appreciated. This dealership is not pushy at all and made purchasing my new Jeep Wrangler a great experience. Jay listened to all the requirements I was looking for and took the time to help me find a Wrangler that fit exactly what I was looking for. I will recommend everyone looking to buy a new vehicle to visit Jay and the rest of the Bettenhausen team!

Mkhenry123

Sep 4, 2013

The dealership made buying my first car nice and easy. Very nice, helpful, and not at all pushy which made it a good experience for me.

plato98

Sep 2, 2013

I highly recommend anyone considering for a new Jeep to look up Jose Silva at Bettenhausen. The car buying experience is straight forward and honest.

mpl1367

Sep 1, 2013

Nice guy, very helpful. Overall experience was great. Would recommend for sure to anyone looking to buy a new car. Got more than I expected for my trade-in.

consolino

Aug 31, 2013

Great experience! Great price & customer service. We are very happy with our new jeep patriot. Steve Klimara made our purchase quick & painless & personable - thank you!

Hoog1chesty

Aug 30, 2013

Excellent all around experience and the price was right. They went out of the way to treat us well and gained a sale for the day and a customer for the future. Will definitely purchase another vehicle from them.

LaDonna26

Aug 29, 2013

I give this rating because the services was great and I enjoyed my time there buying my first car, my big girl (2006 Chevy Equinox).

ranike

Aug 27, 2013

The staff was beyond helpful, friendly, knowledgeable and Russell literally did everything to make sure that I walked out of there with a vehical. I was not one with great or even good credit and he was able to get me a reasonable monthly payment on a decent car. Thanks Russell and Bettenhause!!!!

Elopez6288

Aug 24, 2013

Great dealership. Awesome prices Steve the sales guy we worked with was friendly and did everything he could to help us get the car and deal we wanted. He really made things very easy.

mattohagan

Aug 24, 2013

Purchasing the used Jeep at Bettenhausen Automotive was an Excellent experience and the sales manager Dave Carroll was outstanding. Dave explained everything in detail and made sure that all our questions were answered and he was also very knowledgeable and helpful in our purchase. The entire staff at the dealership was very friendly and made sure that we were being taken care of and had what we needed. The fast and friendly service at Bettenhausen Automotive is why we keep coming back and have purchased over 20 vehicles from them and will continue to do so in the future, they take customer service to another level and it is much appreciated.

ed99

Aug 21, 2013

I could not ask for a more pleasant experience, purchasing a new car.From my first phone contact,with Amy at Bettenhausen, until the final sale was completed with Dave Carrol. Dave was great. He took the time to explain everything about the new car to me. No sales pressure, he didn't try to sell me anything I didn't need, he just made me feel good about buying the car at bettenhausen. I got a great price,low interest rate and the car I wanted. SINCERELY ED MOORE

kmoan

Aug 21, 2013

Steve was so helpful and personable throughout the whole car buying process. He was available to help at any time, was so straight-forward and knowledgable about the product he was selling. I consider anyone who is able to work with him to be very lucky!

rosie77

Aug 21, 2013

Buying a car at Bettenhausen is a one man show. No running to their boss. No finance guy. Just the great salesman you discuss your needs with and then it all ends with him, too.

joel17

Aug 20, 2013

The sale man was a great... He gave us time. It was a great experiment my mother finally bought her new car after a long 6 months of looking around finding a great deal thanks guys keep up the good work...

Bertlim

Aug 19, 2013

Jose was great in making my car buying experience convenient and smooth, considering this was an out of state purchase. He even provided free delivery and gave me a great finance rate. Would definitely recommend.

kevincleary81

Aug 19, 2013

Charles Johnson was an excellent sales manager to work with! I visited Charles on a Friday to notify him of what it was exactly what I was looking for. On that day and the next, Charles worked diligently with my wife and I to make sure we were completely satisfied with what we were looking for. He went the extra mile to make it happen and we could not be happier. Without a doubt, I would recommend the Bettenhausen dealership for their entire staff was kind, funny, and friendly....just what you need when looking to purchase a new car! Thanks again, Charles!

RitaW

Aug 19, 2013

Dave Carroll was great! I had some questions and concerns about buying a new car. He was friendly, professional, knowledgeable but most importantly he cared. He asked questions, made suggestions and made me feel like I was a friend and not just a potential customer. He work with me and got me the BEST deal on a 2014 Jeep Compass. I have been a Bettenhausen customer for the last 5 years. I pick Bettenhausen because I liked their no pressure sale approach. I brought a used minivan from them 5 years ago and have used their service department since. Their customer service has always been excellant. I have and will continue to recommend Bettenhausen to everyone I come across!

Ginatom1

Aug 18, 2013

I could not be more pleased with my experience with Nick and Bettenhausen! There was no pressure but at the same time Nick made sure my Wife, Daughter, and I were completely taken care of from the minute we walked in. This is the second car we have purchased from Bettenhausen and they will be the first choice next time we need another vehicle! Thanks Nick!!

barbkain

Aug 16, 2013

Dave made the car buying process completely stress free and actually pleasant! We handled a lot of the information gathering via phone and email, and Dave was always available when we had questions for him--even returning calls after hours. When we decided what we wanted to buy, and the car wasn't on the Bettenhausen lot, Dave assured us he'd find it closeby and have the car transferred. True to his word -- it was at the dealership just a few hours later. Dave even went so far as to come in on his evening off to accommodate our schedules for signing the paperwork. He was very patient and made sure before we drove away that he had answered all of our questions, that we knew how to use the features of the car and reminded us he's around if we have any questions as we "break in" the new car. We couldn't have asked for a better experience. Thanks Dave!!

dticrpntr

Aug 16, 2013

They were very helpful. I did not feel pressured by Jay. I would definitely reccomend them to everyone. I caame because the service dept is great and there sales is just as good.

jimbopelican7

Aug 16, 2013

Best experience I've ever had at a dealership. My man Jay Dye is the best salesman out there. He worked his magic for me!

katina1010

Aug 16, 2013

Great experience working with Jose. No haggling and no run-around made buying a new car and pleasant experience. Jose followed-up and was very thorough when we spoke. They did not have the car I wanted on the lot and he found it for me. Recommend Bettenhausen and Jose.

nilma99

Aug 16, 2013

Having purchased several new vehicles from various local dealerships over the years, I can say that the Bettenhausen Chrysler experience has been like a "breath of fresh air," for me. From their system of "hang-tag pricing" to the no-pressure friendliness of their sales & supporting staff makes the entire purchase a welcomed experience. It's nice to know that there's still a local business around these days, a car dealership nonetheless, that has put some thought & care into their complete product experience. Bettenhausen is 5 stars.

thunnewell

Aug 16, 2013

I looked at several dealerships before settling on Bettehausen. Dave was upfront, honest and worked from a number of different angles to get me to a monthly payment that I was comfortable with for the vehicle I wanted. Dave was one of the big reasons I decided on Bettehausen. He structured the cost of the vehicle, finanancing and trade in value in a way that allowed for the best deal possible. I will certainly come back to Dave whenever I am in the market for a vehicle and would recommend him to others.

fisherirish

Aug 14, 2013

We bought our second Chrysler Town and Country Van from the Bettenhausen dealership. We were very satisfied with our experience both times. We tell everyone about the "No haggle" approach which makes the purchase an easier process. Our salesman Jose was very helpful and thorough. He made sure he explained each step of the process and provided the best options for our purchase. We would definitely recommend Jose and the staff at Bettenhausen.

Jozefp

Aug 13, 2013

Jay Dye was very knowledgable and understanding, he did not pressure us to buy a car like other dealers have. I highly recommend Jay at Jeep Bettenhausen he is a outstanding salesman.

JBSmith92

Aug 10, 2013

We ended up at Bettenhausen after a rough week of shopping for my first vehicle. From the time we walked in to the time we rolled out in my practically brand new '11 Jeep Compass (25K miles, not a scratch on it inside or out), the salesman we worked with, Ryan, was a picture of patience and solid advice. He let us take a look at several vehicles before winding up where we did, and ended up getting a ton more vehicle than we intended to on our budget and with a car note more manageable than we'd even dreamed.Even my hyperbole fails to express how pleasant the experience was, right up to the part where he handed me the keys to the vehicle with freshly rotated tyres after complaining about its tendency to veer right during the hour long test drive. I would definitely recommend Bettenhausen to anyone looking for a solid vehicle for a great price and service with a smile.

scotts2014

Aug 8, 2013

This was the fourth vehicle we have purchased from the Bettenhausen Group, second purchase with Jay. He went out of his way to make sure we were comfortable with our purchase. Have recommended them to everyone we know.

dianedma

Aug 7, 2013

This is the second car I've bought from Bettenhausen. As with my first car, the experience here was outstanding. There is never any pressure and Jay went out of his way to figure the best bargain for me.

LINDACOOMER

Aug 7, 2013

Dave worked with us on the pricing of the vehicle and our trade-in. He was not intrusive but thorough with information. I liked that one person took care of the entire transaction instead of being bounced to sales and then finance. Although we purchase a Chevy from a Chrysler dealer, the experience was pleasant. Dave present himself and the dealership well and is an excellent salesman. LINDA COOMER

dtamara

Aug 6, 2013

I purchased a Chrysler Town and Country and I'm very satisfied with the purchase and the service provided by Russell Howard. He was extremely professional, attentive, prompt and knowledgable about all of the Chrysler products. He was able to get me exactly what I wanted/needed as far as the vehicle and the financing. My kids and I absolutely love the van! I'm sure I will purchase another vehicle from Russell at Bettenhausen in the very near future!

maverick976

Aug 6, 2013

The process was pretty painless at the dealership. I have bought many cars over the last 20 years and I would have to say Ryan one of the better guys I have worked with.

steveng727

Aug 6, 2013

Steve was great, we stopped at the dealership late on a Saturday afternoon and were pleasantly surprised to find them open Steve listened to what we were looking for in a vehicle (for our daughter) and price range we had to work within; we also told him we had a car we would probably want to trade in, but we didnt have it with us that day. Steve said no problem, lets go look a some cars and then showed us both the new models and used cars on the lot that meet our criteria. There were two that we liked, so he suggested we test drive both (one of them twice, my daughter & I the 1st time & my wife & daughter the 2nd). After all of that, at close to 7:30pm we agreed to come back on Monday to have our car appraised and talk $$; it was on the way out that I overheard the receptionist answer the phone and tell the person on the line that they had closed at 6PM! I call that going above & beyond; particularly since they knew from the outset that we werent in a position to buy that evening!!We came on Monday, after a couple of delays on our part during the course of the day and got a deal done; thanks to Steves & the Team at Bettenhausens work to get us the most possible for our trade and a fantastic rate on the loan!!When Im in the market for another vehicle, new or used, Ill be stopping at Bettenhausen first and asking for Steve Klimara!

Anselmo0303

Aug 5, 2013

Really great car buying experience over all. Did everything he could to make get me the car I wanted in perfect order I would recommend everyone to this dealership

dw_morgan

Aug 3, 2013

I really had a rather unusual purchase need and Bettenhausen really came through in all areas. I really think their selling/customer service concept is exceptional and is oriented toward providing a fair and efficient purchase experience.

hashras

Aug 3, 2013

This was the most pleasant and relaxed car buying experience I have every had. Dave was very helpful and informative. I never felt pressured and he worked very hard to find the car I was looking for, at a price we were both able to agree on.

ninastavola

Aug 3, 2013

My experience with Dave Carroll at Bettenhausen was exceptional. He patiently answered all our questions and found answers for those he was unsure of. I have been driving a Lexus for over two years and had become quite spoiled and accustomed to a fabulous car. The decision to switch took much time and research. Dave put me over the edge for Chrysler with his confidence in his product and his no pressure approach. We were able to purchase all the features we wanted in a car for much less money. We are totally satisfied with our Chrysler 300c over Lexus and Bettenhausen as dealer. We love the uniqueness of style in the 300c and appreciate that it doesn't look like the majority of cars out there. The only improvement I can think of would be to serve cookies in the service waiting room along with the coffee!!!

kevykev1969

Aug 1, 2013

Very pleasant experience! Jose was awesome! Sales experience was almost painless.... long as outdoors, but relatively painless. My wife And i loved the relaxed atmosphere. Will definitely recommend to friends and family for future purchases.

Mikewilke

Aug 1, 2013

Jay Dye made the car buying experience my best ever! Not pushy, very helpful, listened to what I wanted and offered extra options but did not hound like most others do. I would highly reccomend Jay and Bettenhausen

Domagoja_Jukic

Jul 31, 2013

We have looked at two other dealerships before we came to Bettenhausen. Unlike the other two dealers, Steve have great, positive attitude and he helped me find a new Jeep that I wanted and match the prices from the other dealerships. I did not have any problems with him and he make me feel comfortable driving the Jeep unlike the two dealership. Also, he provided information about the Jeep and answer all my questions and concerns about it. When the time comes when I need a new Jeep, Bettenhausen will always be my first and only choice. Thank you, Steve. I couldn't ask for a better dealer.

lianej

Jul 31, 2013

Nick Nowak was GREAT to work with - we have bought 15 new cars over the past years and have never had the experience like we did with Nick and Courtney(in service) ever when we bought a new vehicle. They bent over backwards in everything we needed. Courtney was over the top with her knowledge and energy and got what we needed very fast.We will be purchasing another new truck for our daughter within the year and definately will be back to Bettenhausen!

rsapon

Jul 31, 2013

This was the third Jeep dealership we visited of the day. Our experience was very easy and comfortable. We were treated with respect and not pressured into any other options we were not interested in. We got what we wanted and left with no remorse. I may be shopping for an extra car within the next couple of years and I will be sure to go here first!

Sammi7

Jul 31, 2013

Steve was AWESOME! Very patient and he went the extra mile to help me choose a new car! Great experience, would recommend him to anyone!

KacieRazo

Jul 30, 2013

Jay was extremely helpful, friendly, and honest when we were searching for our Jeep Patriot. We came in knowing what we wanted and what we were willing to pay and he worked very hard to get our Jeep to the price we wanted. At other dealerships we experienced a lot of hassle and frustration, which led into wasted time, but we did not experience that with Jay. We called and emailed him several times with questions and he was very quick to get back to us. We had such an easy experience buying our Jeep Patriot that we came back to Jay a few months later and bought a Wrangler, my husband's dream car and he's still smiling about it. Probably the best quality about Jay is his sense of humor because you really need one when you are buying a car :)

Nicksmith1988

Jul 30, 2013

Came in looking for a new jeep wrangler, worked with Jay Dye. Very friendly and very helpful. He did everything he could to get me the best deal. I was very happy with my expirience.

DWB788

Jul 26, 2013

I went to Bettenhausen Jeep to purchase a new vehicle due to prior positive experiences. Upon arrival I was greeted by Jay Dye we discussed what I was interested in and I had an idea but wasn't exactly sure on what I would purchase if anything. I was very demanding asking to drive numerous vehicles before purchasing my Jeep, all thru the process Jay was always polite, and encouraged me to drive whatever I wanted even if it meant every model available to be certain I was getting exactly what I wanted I cant thank him enough for the time and patience he had with me I will be going back when its time for another vehicle and continue to utilize the service department for maintenance and repairs since they are equally impressive.

joeg677772

Jul 26, 2013

A wonderful buying experience, Jay was very helpful and was knowledgeable in regard to the car we purchased. The purchase price was within our budget and was exactly what we were looking for.

mdorko

Jul 26, 2013

We found a 2012 Grand caravan on their website. No hassle pricing and easy to do business with. Jay Dye contacted us after we made an inquiry to this vehicle. We set up an appointment to see the vehicle and take a test drive. Jay went over all the features and sent us on our way. When we returned he made sure this was the vehicle we wanted, explained the warranty, extended warranty available and gave us a tour of the service area. There was no high pressure sales pitch, no pressure to buy, no six sales people trying to make you buy their vehicle. Jay was totally professional in his approach to us about our selection, John in finance got us a great finance package and their service department is exactly as Jay said it would be... We would highly recommend this dealership and will be repeat customers, because of Jay Dye.

bigeyz

Jul 25, 2013

Dave Carroll was extremely helpful and knowledgeable. This is our first new car in 13 years and we wanted to know as much as possible about the car and the dealership. Dave helped us through the whole process. We are very satisfied with both the dealership and Dave.

scemracing

Jul 25, 2013

I went in to see Lauren about getting into a new 2013 Wrangler to replace my totaled Wrangler. She was very helpful and within no time I was out the door with my New Wrangler! I gave this rating because the process was painless and fast. I highly recommend talking to Lauren Avolio!

Homer14

Jul 24, 2013

After looking at other dealers,we found this Bettenhausen was the most friendly and honest place I had visited ,Jay Dye was our salesman he was terrific !! We purchased a 2014 jeep srt for my wife and she's thanking me daily ever since! Thanks Jay

jennjennjennjennjennjenn

Jul 24, 2013

I have purchased several vehicles in the past few years and only work with Jay. He is always helpful and a straight shooter. Not the typical salesman, thank goodness

Salata6605

Jul 23, 2013

The service was great at Bettenhausen. My wife and I were very pleased with the experience. They did a great job from showing the car to getting the finance. When it came to extended warranty to everything else, our concerns were met and we were able to finalize the deal. We will definitely go back for our next Jeep.

bertaswork

Jul 22, 2013

Dave was very informative, answering all our questions. We felt very comfortable dealing with him. We liked the fact that Dave was with us through the whole process. All the people at the dealership where friendly. We are going to tell all our friends and family what a great place it is to buy a car. Not to mention the price was right.

BridgetteKingston

Jul 22, 2013

I have to say that this was my first time purchasing a car and Russell Howard made my first time experience one of the best .Russell provided me with outstanding service I couldn't have asked for a nicer person then himto have had delt with this purchase . He is awsome and an asset to this dealership and I can't thank him and Dan Chroin the internet sales contact enough for what they did for me . I would reccommened this dealership to allmy friends and family and suggest that they should work with Russell 100% .

cardinal2013

Jul 22, 2013

I looked online first and found a van that I was interested in. When I did visit Bettenhausen, the van was exactly as picture. First time at Bettenhausen. Overall a good experience. Would recommend this dealership to others. Jose was great, very helpful. As the van was used, there was a small crack in the windshield, which they replaced. Very accomodating and respectful of your time. Would go back again!!

debbie1966

Jul 22, 2013

We have to say that it was a pleasure doing business with Russell Howardand Bettenhausen Jeep. We truly appreciate the no haggle way of doing business with Bettenhausen. Russell is a genuine salesperson. We werein negotiations with another dealership down the street and could tell immediatelythat we did not like how their salespeople did business. We were met with aggression,anger and extreme pressure. We came back to Bettenhausen because of Russell.We are very happy with our experience and even more happy with our purchaseof our 2014 Jeep Grand Cherokee. We definitely will recommend Russell Howardand Bettenhausen Jeep to everyone we know.

Gators2772

Jul 22, 2013

Great, attentive customer service. Very helpful in answering questions and was very straightforward. Was willing to work with my situation to accommodate. Would definitely recommend.

jansaturn

Jul 21, 2013

We were extremely satisfied with our experience with Jose Silva and your dealership. Our purchase was easy and Jose was always quick and knowledgeable in his answers to all our questions. Bettenhausen's "no-haggle" policy is the main reason we chose this dealer and we weren't disappointed. We traditionally keep our cars for quite awhile so will probably not be in the market for another vehicle soon, but we are looking forward to many years of good service from Bettenhausen.

bordewyk

Jul 20, 2013

Steve was a wonderful sales person. He was extremely helpful finding a vehicle within our price range and let us look at several models, despite the scorching heat. The buying experience was far more efficient than any other dealership I have dealt with in the past. The manager Mike was very friendly and checked on us to make sure we were happy with our purchase. Steve even took the time to call us the next day and let us know we left some personal effects in our trade-in vehicle. I have already recommended Steve to a friend who is in the market for a similar vehicle.

Saffiresue777

Jul 20, 2013

My daughter was looking for a new car and Lauren went above and beyond to get her into the jeep that we purchased! Lauren is an absolute joy to do business with. I look forward to dealing with her in the future!!

Erno0610

Jul 19, 2013

Russell Howard is the BEST car salesman I have ever worked with! I've purchased over 10 cars in my lifetime. I will definitely recommend Russell to my family and friends.

JeffreyFeatherstone

Jul 19, 2013

Very friendly staff and know what they are talking about. Andrew did a great job from the beginning to end of the sale. You can tell that they care about the experience the buyer has. Went to another Jeep dealership and did not have the same experience.

Cumbey

Jul 16, 2013

Best car buying experience ever! Drove 50 minutes & was well worth it. Spoke via email & phone before coming. Jose put the van on hold while we drove over. Looked just like picture, was exactly the price & condition I wanted. No hassles, no haggling. Have us a fair price on trade in. We left our trade in there & went home with our new van in 2 hours! Beyond great customer service. Great business concept- fair prices, no hassles, excellent customer service!

edjeep

Jul 16, 2013

We worked with Steve Klimara. He was helpful, courtesy, and very knowledgeable about the Jeep vehicles .Steve showed us the various options, how they worked, and offered to help after the sale, if we have anyproblems or questions.Steve also got a quick start on all the paper work, that helped us get out the door fast.THANK YOU , Steve

Jax2424

Jul 16, 2013

Brandon was OUTSTANDING to work with. He went above and beyond to accommodate my schedule. He helped me work through the logistics of an off situation. He even came into the city to get my paperwork signed. I would work with him again in a heartbeat.

jpovalish

Jul 15, 2013

The Experience was great start to finish. Jayson, took great care of us. We made an appointment and he was ready for us as soon as we arrived with a couple of Jeeps for us to look at all with the features that were important to us. There was no typical "car salesmen" tactics, he didn't try to sell us a car that we didn't want. It was a nice break from the normal dealership experience as well, we got a great price without 5 trips by Jayson to the sales manager desk and then bouncing back and forth from salesperson to the finance person. Bettenhausen gets 2 thumbs up and so does Jayson. I will be back there for my next Jeep no doubt about it!!!

plumber0930

Jul 15, 2013

Had a great experience with Bettanhausen and Dave C was great, very personable and on top of his job. Best car buying experience I have ever had and will definilty be back again for the next vehicle.

dhk72

Jul 13, 2013

Russell was great to work with and very patient with me. He did everything possible to get the right car for me. Thanks so much.

rjmcler

Jul 11, 2013

Easy to work with during the entire process. Ensured my comfort and satisfaction were cared for from start to finish. No hassles with the trade in, since a fair price was offered.

philipalice

Jul 10, 2013

I'm so happy and bless that I was able to talk to Steve Klimara when I purchased our car. He is so accommodating, kind ,helpful and easy to talk to. Thank you very much and I really appreciate everything you did to us.

annalinc

Jul 8, 2013

Steve was wonderful in every aspect. He listened to what we wanted and only showed us that type of vehicle. He wasn't pushy and was honest. We didn't feel rushed and pressured. Honestly,probably the best experience I have had with the car dealership

BenHill

Jul 3, 2013

Dave was very courteus and was very sure I got the best price for my trade in. Mike Sorenson was also very helpful in tradein/ financing

tedp

Jul 2, 2013

I bought my Grand Cherokee at Bettenhausen because they were referred to me by a friend. I was able to look at the vehicles without being harassed by sales people and they had a ton of vehicles at the store for me to see. The whole experience was very relaxing and enjoyable and the dealership got me the exact vehicle I was looking for when I was ready to buy. A non-commissioned sales staff is definitely the way to go. Thanks Dave and Bettenhausen Jeep.

goCubs

Jul 1, 2013

I bought my Grand Cherokee at Bettenhausen because they were referred to me by a friend. I was able to look at the vehicles without being harassed by sales people and they had a ton of vehicles at the store for me to see. The whole experience was very relaxing and enjoyable and the dealership got me the exact vehicle I was looking for when I was ready to buy. A non-commissioned sales staff is definitely the way dealerships should be run. Thanks Dave and Bettenhausen Jeep.

kerby

Jul 1, 2013

Dealing with Jenna Barthel for the sale of my Dodge Nitro back to the dealer and the purchase of a new Dodge Dart was a pleasure! Jenna answered all of my questions and made sure that the deal went through as promised. She was excellent about keeping in touch and being available when I needed her services. She even let me use her vehicle and that was her idea. I will definately go back and ask for her for any needs I may have in the future. I highly recommend her and Bettenhausen!!!

jflf79

Jun 27, 2013

Steve was such a great help. And he was great to work with! Bought a car in less than 4 hours ! I would come back again!

NinaS10

Jun 24, 2013

Steve was very friendly and answered all of my questions. There was no pressure and I received a quality car at a reasonable price without any hassles.

shoster

Jun 14, 2013

Steve did a nice job as a salesperson. He was professional and knew the vehicles well. He was very helpful in showing us how the vehicle worked. I appreciate the one price, no haggling philosophy of Bettenhausen. The only negative was that apparently they only had one person working who did the paperwork so it took three hours before we drove off the lot with our new vehicle. Bettenhausen should have more staff in the evening to process the paperwork and financing. Steve was a pleasure to work with during the process.

mgarr1009

Jun 13, 2013

In and out... got what i wanted at a fair price and no B.S. no double takes changing stuff let me get my manager crap just straight forward hey this is what you want this is what we can do..simple and overall a great time there...I would tell everyone to go there it is refreshing...I hate car dealers and scummy sales people but they weren't like that at all It was more like a family there everyone was very nice and happy if you were happy...Steve was great too I'd buy from him again no problem.

Jeep6613

Jun 10, 2013

Jeep Jeep!!! Thanks to Steve Klimara for being so patient with me and making me feel comfortable about buying my new Wrangler. I chose Bettenhausen because I hoped that my local Jeep dealer would take care of me the best and they for sure did.

bhavrilla

Jun 7, 2013

Steve was the first salesperson to approach us and he was very friendly. He wasn't too pushy and was very knowledgeable of all the different cars on the lot. I enjoyed my experience working with him and the Bettenhausen Crew!

Nejah

Jun 3, 2013

Steve was great felt no pressure very informative and helpful in making our decision. We also just brought our 2004 jeep liberty in for service. The service dept. was welcoming and explained in detail what the car needed and why. Tony & Nejah Tisoncik

delruth

Jun 1, 2013

Based on my recent buying experience at Bettenhausen, I feel very strongly that both the dealership and the staff are the highest caliber in the business! I was given many options on the vehicle that I bought and the financing choices available. I also feel that my sales manager, Dave C. provided personalized and knowledgeable service. I have confidence that the entire process resulted in an optimal outcome as a purchaser and I would highly recommend Bettenhausen and Dave C!

kk6222

May 29, 2013

Very positive and helpful with all our questions. Great attitude from Steve Klimara. Everything went smooth from our arrival to taklng custody of our new 2014 Jeep Compass.

plucimi

May 28, 2013

Like most people I dreaded having to buy a new car not because of the money but because every time I did I felt like I got screwed. I have owned a Jeep product for 17 of the last 20 years but brand loyalty only goes so far when I'd felt like I'd been repeatedly taken advantage of by the former local Jeep dealer. The people at Bettenhausen have totally changed my opinion on the process. The way they deal with their customers is definitely the correct business model for selling cars while treating people with respect.I had specific color combinations that I wanted for my new Wrangler that they didn't have on their lot, but after a quick conversation with Ryan the enthusiasm he showed and his love for Jeeps equaled my own I knew then and there he was the man that was going to go the extra mile to find what I wanted. In a matter of days he had located and modified my Wrangler to create the vehicle that I had asked for. I couldn't have asked for a better experience than the one I had with Ryan at Bettenhausen. I will definitely be sending everyone I know there way.

fristatranks

May 21, 2013

It was a great experience! Very happy to purchase out car through them. Excellent service! Fair prices and good service made it an even easier choice to buy through them.

jnash82510

May 19, 2013

Great experience overall at Bettenhausen! When I entered the dealership I was met with a friendly warm personality (Steve Klimara) that was not pushy at all, he explained their procedure at Bettenhausen and I was very comfortable the whole time. From my test drive without the salesperson to the financing, which was very quick and efficient, it was an overall great experience that I would recommend to anyone. Thanks again Steve for all of your help. Jason Nash

rlperez4

May 17, 2013

Great experience and a much needed experience after a long day of car shopping. Steve was great and very personable. No haggle pricing and never felt pressure to purchase. Highly recommend this dealership as your first and your last stop.

PDC1507

May 15, 2013

Ryan did a great job in getting me in the right car and was very patient with my color combinations and needs. The process very smooth and professional. I presented my situation and Ryan did his best to get me in the right deal at the right price. Mike and Jon seem to do the heavy lifting on the back end and I am thrilled with my new 200!

jmclar761015

May 13, 2013

They were all friendly and I was comfortable with my very first car purchase on my own. I feel like I was helped in the best way.

cbresnyan

May 4, 2013

This dealership is by far the friendliest and most helpful I have ever encountered. They know how to treat their customers, have a great coffee machine with help to make it work if needed, free bottled water, special events/cookouts, oil change deals, and a clean well kept dealership.

New Jeep Owner

May 1, 2013

Friendly service and the sales staff was not pushy. It was nice to go into a dealership and not feel like you were being pressured into something you were uncomfortable with. It did take a bit of time to put together the different warranty options and financing, however it worked out in the end. I would recommend visiting Bettenhausen to anyone looking at Jeep's in the future.

kpederson3

May 1, 2013

Friendly service and the sales staff was not pushy. It was nice to go into a dealership and not feel like you were being pressured into something you were uncomfortable with. It did take a bit of time to put together the different warranty options and financing, however it worked out in the end. I would recommend visiting Bettenhausen to anyone looking at Jeep's in the future.

cjboomsma1

Apr 27, 2013

Great buying experience. There wasn't any pressure at all from David. He helped us find what we wanted in a car and with are first new car buying experience. We would recommend this dealership to anyone and even come back ourselves.

brivega

Apr 26, 2013

Wow! My husband and I were beyond relieved to find Jose! We couldn't have been more stressed with hunting down our new car. We knew we wanted a Jeep but we needed to trade in our BMW as well. Knowing that we were going to be "upside down" on our BMW we were worried about getting the ideal price for the trade so that we would be able to afford a Jeep. Jose was able to get us top dollar for our trade in! Thats when we knew we found our dealer and dealership. As a young couple, we were not even looking to get a new Jeep because at other dealerships they gave us false hope and would play every trick in the book to get a sale. NOT HERE. Jose was extremely helpful and found EXACTLY what we needed for a price we couldn't resist. Honest and down to earth, he catered to our every need and got us into a car we thought we never could have gotten anywhere else. Thanks Jose, you have made our lives so much easier!

Jeeepr

Apr 26, 2013

Purchasing my 2014 Jeep Grand Cherokee from Dave at Bettenhausen was a great experience! I received an excellent deal, with a positive no-pressure atmosphere. I visited all the Jeep dealerships within a 50 mile radius, and Bettenhausen was the best, hands-down. Would definitely recommend to anyone looking to purchase a Jeep.

johndubrock

Apr 22, 2013

Steve and Mike were both exceptional friendly and actually listened to what I said. This made the purchase of my new car much quicker, painless, and an overall good experience. I definitely will come back to this dealership and highly recommend them to my friends.

slbasile3

Apr 22, 2013

I received fantastic service when purchasing a used car. Steve was very friendly on the phone and then in person when I arrived at the dealership. The entire car purchasing process from start to finish was smooth and easy. Bettenhausen is a dealership I would highly recommend to my family and friends.

Sbaugustine

Apr 20, 2013

Dave was awesome!!!! We have now bought 2 cars from him and would HIGHLY recommend him. We are completely satisfied with our purchase and the customer service was great!!

JT

Apr 17, 2013

Dave Carrol was easy to work out our deal with. He got us the price we wanted and the trade-in value we needed. Our new T&C is beautiful and loaded with features.

PamS

Apr 17, 2013

Very friendly. No high pressure sales tactics or games. Straightforward explanation of prices and options. Will definitely do business with them again in the future.

JackieJarrell

Apr 17, 2013

Wonderful place to get a car. Martin listened to what I wanted and what I had to work with and sent me home exactly that!!

PatandJoe

Apr 17, 2013

Dave got us a good price on our new car and a generous trade in for our old Town & Country. We are happy with our decision to buy this vehicle and we can only hope that it gives us the same great service that our 2000 T&C did!

PamSchmidt

Apr 16, 2013

Very friendly. No high pressure sales tactics or games. Straightforward explanation of prices and options. Will definitely do business with them again in the future.

renaudr1

Apr 16, 2013

I went in to Bettenhausen with a very difficult deal to work out and to my amazement, Dave Carroll and the Bettenhausen team took my complicated situation and made it happen! My hat goes off to everybody for all their hard work on my deal!

Jessers285

Apr 14, 2013

My family and I have purchased cars from Bettenhausen for years because of the friendly and reputable service. I really like that the employees don't act like car salesmen and don't pressure the customers.

rancinrob

Apr 13, 2013

The reason I gave a bad rating on customer service: Not because of our salesperson Dave. It's the events that lead to the purchase of the Honda.I saw a 2010 Ford Focus on the dealer's internet site. I called on Wed. 4/10 to ask if it was still in stock.Was told it was. Emailed for more info on the car and received an email response from Shannon statingshe would be glad to assist with the Ford Focus. I then called the dealer on Thursday, 4/11 to set up a test drive of the Focus and was told by Amy that it was still available. I gave her my credit card to hold the car.When we arrived at the dealership 2 hours later, I asked for Amy at the front reception desk. We were told "she would be right up". Amy never came out to greet us. After SEVERAL minutes a manager came out andinformed us the Focus had been sold. The "paperwork was being finished around the time I called"We were shown to the back of the lot to look at the Honda Civic that they said they had just acquired from an auction.Right in front of the Honda was the Focus I was interested in!! With a "sold" tag on the dashboard. Really??If the paperwork was being finished 2 hours before, why did the customer who bought it not take the car right away?The whole thing seems kinda fishy. Bad communication between the whole sales staff. Personally I think an employee orrelative of an employee wanted the car and somebody heard we were coming up and slapped that sold sticker on it.But I do want Dave Carroll to be commended for his professionalism.

markmassey

Apr 11, 2013

My visit to Bettenhausen far surpassed my expectations. I went only to look at a specific car but was sold immediately on the service, quality of vehicle and the price. Jose Silva went above and beyond to get me a fair price for my trade in and worked with lenders to get me the best financing. Thank you!

afrintner

Apr 8, 2013

I had previously purchased a Jeep Patriot at Bettenhausen, and was more then pleased with the sales team and service department. That is why I went back, and purchased a Jeep Compass. Dave Carroll was the salesperson, and I cannot begin to say enough kind things about him. Dave was knowledgeable, treated me like a person, and I could not have asked for better customer service. Thank you, thank you, thank you....and I will be a repeat customer along with my family, and friends. :)

reldridge

Apr 5, 2013

My wife and I chose Bettenhausen due to Dealer location to purchase locally. Upon arrival, we were greeted by several friendly staff members one of which was Steve Klimara. Steve was the sales associate we spoke with regarding a new Chrysler. We test drove a Chrysler 200 without Steves presence and upon returning he had two more 200's available to test drive if we wanted to. The entire purchasing experience was hassle free. We bought the 200 and was extremely satisfied with Steve Klimara and the rest of the staff.

rvervoort

Apr 5, 2013

I saw their ad online for a limited edition Jeep that I was very interested in. The owner, Alec Bettenhausen, contacted me through email directly. Put me into contact with another sales person via email. I explained what I was looking for and made an appointment to come in Saturday afternoon to look at that specific Jeep. I received an email at 8:28am Saturday from the sales person I was in contact with to confirm my appointment for that afternoon. She even said, "let me know if anything changes." Nothing changed and I proceeded to my appointment later that afternoon. To my surprise as I walk in the door, a Senior Manger greets me by name because of the car I explained I wanted to trade-in, in my previous emails with the other employee. First thing, the person who confirmed my appointment was not there. Second thing, the car I specifically mentioned and was CONFIRMED to see that morning, sold the previous day. I was told to let them know "if anything changed" in my schedule but they do not have the same courtesy to do the same? Third thing, the Senior Manger knew of my appointment for the sold car and walks me over to his desk and says "I think the Jeep sold last night but let me check. Then gives me to a salesman." He basically did not care about my 50 minute each way commute and pulled the "bait and switch" to sell me another car. With a Senior Manger knowing the deliberate decent by himself and other sales person, he should have went out of his way to make this right but passed me off to another salesman. Bettenhausen says they are a unique and great dealership because they do not haggle you and treat you with respect.. Clearly that was not shown to me at all and they are just like any other shady dealership. They did not care I specifically set an appointment to see one car, drove over 50 minutes each way to get there, was CONFIRMED to see this car the morning of, or never even tried to make the situation right to the customer. I have written the owner directly but have received no response back, obviously following suit from the situation that occured at the dealer. I do NOT recommend this dealership to anyone. They claim to be differnt, honest, and treat the customers right but they are the opposite. They just see their customers as $$$ and could care less if they deceive them. One positve note, the salesman I dealt with after the Manager pass off was Ryan Scarpelli. He was a great, honest, easy going guy. The only reason I stayed around after the manager pass off was because Ryan was a great guy and understood everything I was talking about. He even agreed that the Jeep I was there to see was a great car fo me, had everything I was looking for and also the exact price I wanted to spend. Overall, poor dealership and do not do business with them. Plenty of other dealerships all over Chicago that will treat you better and not deliberately lie to just get you in. Also the other dealerships owner would probably respond back as well.I have been contacted by the Dealer to make up for the issues that I previously wrote about. I will update my review once everything has been taken care of. The owner has contacted me directly and we are in the process of working things out. I look forward to updating my review if things do work out postively! Thanks!

adamjhuhn

Apr 4, 2013

Jose Silva is the only reason why I bought my 2014 Jeep Patriot Latitude. I went in for a test drive because I live in Orland Park, but was not considering buying a vehicle in Cook County because of the salex tax. The laid back approach that Jose took with me and his ability to get the financing I was looking for made the decision to buy the vehicle a no brainer. I have already given his name to a friend who is in the market for a new Jeep and told her that she will not be disappointed if she goes to see him. Thank you again for the positive car shopping experience. I'll definitely be back to see Bettenhausen for any future vehicles.

drivenow

Apr 3, 2013

Shannon was very busy, when the front desk annouced that I was in to see her. She came right out to let me know she was working with someone but I could start looking at certain SUV's and she pointed them out. She gave my husband and I another desk to sit at while she finish working on the couple she had. Once finished she took down our information and continue to show us more vehicles to test drive. We picked out one and I guess the finance manager came out to speak with us to see what route would be best. They both continued to work with us and made us feel valued regardless of any obstacles. I will be refering other people to Bettenhausen and Shannon in particular. Great work! I am happy!

sdh909

Apr 3, 2013

Excellent experience. Jose was a pleasure to deal with. This was the best car buying experience I have ever had, I actually came away with a great feeling after buying the car. The "No haggle pricing" made things so much easier. Excellent!

sleise

Apr 3, 2013

During my lunch break, Ryan and the people at Bettenhausen Chrysler were able appraise my trade in, run my credit, and find the Jeep Wrangler I was looking for. I have been shopping around with numerous other dealerships for months, Ryan was able to provide the truck and the price I needed to be at. He located the truck, upgraded the tires and personnally delivered the truck to my house in less then a day. We are completely satified with the vehichle and our experice with the staff at Bettenhausen Chrysler Jeep. Thanks Again Ryan!

Hstupay

Apr 1, 2013

Great job. We got exactly what we wanted. We ended up with a new vehicle instead of a used one. They worked out a great deal and are so nice.

JMK35

Mar 31, 2013

I could not be happier with my shopping experience. I went in just to see if I liked the fit of the Jeep and wound up purchasing the vehicle. Dave was very helpful, no hassle shopping, and his professionalism ultimately lead to me purchasing the vehicle. I would definitely recommend purchasing a car with Bettenhausen.

freshwatershark

Mar 26, 2013

The reason why I have given Bettenhausen the rating of 5's across the board is because i was treated like family. I wasn't just a sale of a number to them. The first jeep I took out on a test drive Jose my salesman did not go with me. That wasn't the jeep i wanted. So i test drove another one. That was it. I was scared to buy a car because i have bad credit. That was not an issue with them. They were able to get me financing. The whole experience was great. From start to finish, witch was only 3 hours!My 2013 Jeep Patriot was a good decision in a new car. But going to Bettenhausen to get it was the best decision.I would highly recommend the Bettenhausen dealerships to anyone who is looking for a vehicle.

addymanp

Mar 25, 2013

Great from start to finish , when we walked in the door everyone was very helpful and Steve did not try to sway us in any direction. the first thing we did was take a test drive and we were told we could take as long as needed to test drive the vehicle with no sales person in the vehicle with us. when we returned Steve had a second vehicle for us to look at but it was not necessary as we had made up are mind to get the one we drove. The closing of the deal was quick not a lot of paper work needed, and we worked with Steve the whole time . very easy purchase and my wife and i are very happy with the vehicle.Thanks for an easy purchase and a great looking JEEP VehiclePatrick and Connie Addyman

axlp26

Mar 21, 2013

I came to this dealership to buy a new car. I bought one, but it took a little longer than expected. My salesman, Steve Klimara, looked high and low for the car I wanted but I had to be the one who asked him where he was in the search. That is my only complaint: to call your customer and tell them if you have found a car or are still looking. The customer should not be chasing the salesperson; the salesperson should be calling the customer and keeping them up to date. Overall, everyone at the dealership was friendly and I had a good experience. I would recommend this dealership.

shariel

Mar 19, 2013

I have to say Shannon was the bomb , she stayed at our price point and got us a great deal. Shannon was very friendly but also very professional.I have never have a better experience with any other dealer or sales women . I would recommend everyone I know to go to bettenhausen to purchase there vehicle. Everyone was very nice as well Shannon . Thanx Shannon for a wonderful car buying experience...

rjrpask

Mar 17, 2013

After my wrecked car was deemed a total loss, I had less than a week to find a new one. Everyone at Bettenhausen including my salesperson, Steve Klimara, the financial group and the Service department made sure my every wish was granted! Steve helped me find an awsome 200, the finance group got me a fabulous rate for the loan and the Service group made a few alterations to include the options I wanted. I had spent the week at several dealerships and test drove many vehicles. Most dealers didn't give me credibility because I am a single woman. I chose Bettenhausen because I believe they gave me the best possible deal and treated me with dignity and respect.

Bettenhausen1

Mar 15, 2013

Great! Super Friendly! Easy to work with! I wish I would have made my way to Bettenhausen sooner. The "No Pressure" buying experience was definitely different from most of the other dealerships that I've dealt with, and I've bought and traded many a vehicle through the years. I had been dealing with a local dealership in my area on 4 new vehicle purchases in the last 2 years or so, but it was because of some "antics" that they pulled on my last purchase that I decided to look elsewhere for a better deal and more importantly, a better "car buying" experience. When I called Bettenhausen, they put me in touch with Ryan Scarpelli. Great guy. Funny, easy to talk to, and completely able to put himself in my shoes, as far as with what I had gone through elsewhere. There were no games and most of all....no pressure. He did all of the legwork and got back to me in a timely manner. In fact, we spoke several times, and since he understood what I needed, where I wanted to be with my trade in, what kind of an interest rate and payment I was looking for, and what kind of new vehicle I wanted....it all worked out "nice and easy" in the end. I especially like the fact that Ryan did the entire deal from "front to back", as they say at the dealership. There was no "stuffy" finance guy to deal with and no hidden agenda on the part of the dealership. The paperwork was straight forward and to the point. Everything we had talked about, and agreed upon, was there in simple easy to understand terminology. You can't go back and "do over" lifes experiences, especially when it comes to car buying, but you can learn your lessons and move forward in a positive direction. I definitely won't be buying any more vehicles from my "local dealership", as I have found a better no nonsense approach as a result of taking a chance on Bettenhausen. It paid off and we are happier and better off for it. I would highly recommend Ryan Scarpelli. He's good at what he does, but more importantly....sincere and not like your typically car salesman. Kudos to Bettenhausen!! We'll definitely be back.

SJL16

Mar 12, 2013

Sales staff was very friendly and accommodating during the entire process. I was able to test drive multiple cars in order to decide which I liked best. Once I chose my vehicle, they worked with me and the banks to get me a monthly payment I could afford. In addition, Steve Klimara did a thorough overview of all car features, since this was my first time purchasing a new vehicle. I chose the dealership for the no-hassle attitude and reputation in the community. I will go back when I need my next car.

Cvail29

Mar 11, 2013

Steve made us feel comfortable buying our first car. It was easy and painless and we felt great (and still feel great) about our purchase. Would recommend the Jeep Patriot, the car dealership and Steve to anyone! We already have!

mdennisdempsey

Mar 11, 2013

Steve was great to work with even though he was a rookie at the dealer. This was my second purcahse from this store in 6 monts and I wouldn't have come back if I had been disappointed.

MPCOLEMAN

Mar 11, 2013

Steve made it easy to purchase the Jeep Liberty. I always liked the car, but his input made the whole experience better.Thank you Steve.

Thesmithsjdac

Mar 10, 2013

My experience was a great one and would recommend this dealership to everyone we meet. The salesman Steve did everything he could to make us happy.

Hawks

Mar 9, 2013

Went to Bettenhausen in the morning not sure if I was going to buy a car, but the staff was very helpful and friendly and the next thing I know I'm the owner of a new car!

Andy B

Mar 6, 2013

I found a vehicle I was interested in on Cars.com and requested more information form the dealer via email. I received a prompt response and set an appointment to view the car. I was assigned to a salesman (Brandon) and he showed me the vehicle and arranged for a test drive. I purchased the vehicle that evening. I am very happy with the price I paid and the experience with the Bettenhausen Jeep/Chrysler.

gobears5263

Mar 3, 2013

Brought my 2000 Jeep Wrangler in for service and after getting the bad news. I took it home and went back the next day and bought a brand new 2013 Wrangler. Couldn't be happier. Steve Klimara is a true professional and took great care of me with no hassles and no pressure. Thank you Steve and everyone at Bettenhausen Dodge JeepMike Fish

CindieMoriarty

Mar 2, 2013

I came to this dealership to look at a used Jeep Wrangler I saw on Cars.com. After speaking with Dave Carroll and looking at multiple Jeeps, I decided to purchase a new 2013 Jeep Wrangler Sport instead. Dave was honest and trustworthy. I never felt pressured into making a purchase I didn't want. He made sure I knew the features and benefits of the Wranglers I was considering and looked at different banks to find the best financing rate for my budget. I really like this dealership because their prices our set and as a consumer I didn't have to play the typical pricing games. There is a Jeep Dealership about 8 minutes from my home in Lisle. After spending about 15 minutes with one of their employees and fake smiles, I'm glad I took the ride out to Orland Park!

JorgeMora

Feb 28, 2013

I went to a dealership before this one and I didn't like the way they tried to do business based off what they were asking me and telling me. I went in here thinking I am going to get hit with another one of those, little to my surprise I got real answers no bologna just what me and my wife needed.

Zamora2013rt

Feb 27, 2013