Bill Fick Ford reviews

daveroelle

Aug 24, 2013

Contacted brisn about a new expedition, after working through the wants and needs we selected a vehicle and agreed upon a price through e-mailArriving at the dealership my wife and i were first impressed by the new facilities-----------our new expedition was ready and waiting, washed, tires detailed--the entire vehicle was imaculate.Paper work was gone throught with the finance manager (the electronic forms and desk screen were very nice)------------all documents completed we thanks those involved and drove home in our new suvthanks again to all involved------------total time less tha 2 hoursDave

chef267

Aug 18, 2013

Kelvin was a great and knowledgeable person about the cars and trucks at the dealership. He went above and beyond the call of duty to help me out and get my a truck that I always wanted, he is an awesome individual and I recommend him anyone looking for a new car!! Excellent experience!!

my01escort

Aug 11, 2013

Kelvin Riddler was extremely helpful, polite, and answered every question I had. I am not familiar with how to operate gadgets like navigation systems, sun roofs, etc., but Kelvin was very knowledgeable not only concerning every gadget in the cars, but also the more necessary functions of the cars themselves. I cannot say enough about Kelvin. I took a while to make up my mind - several hours in fact, and two test drives of each of the two vehicles I was considering, but Kelvin was happy to take me on all the test drives I wanted and gave me really helpful, impartial information about each of the two vehicles. He didn't hurry me at all, unlike some other dealerships I have visited over the years. I recently had an unpleasant experience at another dealership, and I was very happy that my experience at Hillcrest Ford was so much better. Kelvin's customer service approach was really refreshing in the car dealership business. What impressed me the most was that Kelvin concentrated on me, was not distracted by other things going on in the dealership (yet another bad experience I've had elsewhere) and having given me all the facts on the cars, gave me time to decide and ask any final questions. It was quite late when I left the dealership, but I am so very happy with my final selection. Thank you Kelvin.

JessicaPettitt

Aug 5, 2013

BEST CAR BUYING EXPERIANCE EVER!! I was in and out quickly. I do not have the best credit and did not qualify for a new car but they worked really hard and found me a barely used one that I absolutely love! They gave my top value for my trade in, and reworked the finance numbers until I was comfortable with them. So not what I expected from a car dealership, (& I have had a couple bad experiences at the other large dealership in town.) I felt like I was the one in charge and was not being pushed around by the dealer. The paperwork process was completely paperless on a desk with a built in touchscreen PC and took all of 10 minutes! Thank you Jeremy, Chase, their managers and the ENTIRE Hillcrest team!..............Including the Quick Lane Service and the Body Shop! I went to Hillcrest because their service, parts and body shop departments had always treated me right the last couple of years. They helped me fix what the local lube chain messed up and gave me a fair deal on brakes, tires, and body work on my old Toyota minivan. I am completely happy with ALL their departments and know where to go if I need ANYTHING related to my car and future vehicles!

timmoorman94

Jul 29, 2013

Purchase of the truck went great, went in for warranty work and was told they couldn't duplicate the door handle problem , and had ordered the tail lights which were full of water, they had it for a week and couldn't get them? I repair cars and could have them the next day. So I replaced the lenses. I developed a heart condition and was laid up for a few months, I called to schedule the door handle and was told I would have to leave it again, for how long?What ever you do don't give them a negative on there report card, the courtesy will be gone. Typical dealer traits. I will never buy a new $60k truck again. Even though I need one.

meeva0214

Jul 21, 2013

These guys were absolutely awesome! I really am grateful to Ron and, his manager and, anyone else who was involved for staying so late waiting on us to make our way all the way from Tulsa to help me get into the exact car I wanted. They were very polite and, a pleasure to work with! Thank you all so much! God bless! I would definately recommend them to my friends.

musicalshlee

Jul 17, 2013

I came. I test-drove. I purchased. This was by far the best car buying experience I have had. Adam Chernosky was very professional, helpful and cordial. I never felt pressured to purchase anything other than the vehicle I drove to Huntsville to acquire. I appreciate how the internet has changed how we shop for vehicles. Daniel Strickland was also very helpful when it came time to finalize the financing. Thank you again, and I am very happy with my purchase. Great salesmen, great selection of vehicles. It was worth the drive.

Jeffryjohnson

Jul 15, 2013

Davidlakins has now sold me three fords in the last two years.He is courteous ,very knowledgeable of all vehicles ,and works so hard to get you the best deal possible.I would recommend anyone to David who might be interested in anew or used car or truck. Jeffry Johnson

tspencer52

Jul 13, 2013

This is the third truck I have bought from Hillcrest Ford. My memory of the first two, (a few years ago), are all good. This time though, was even better. I was really not looking forward to buying another vehicle. I stared out looking online at different dealerships inventory, to get a feel for what was available, and the price range. I had been doing this for about 3 or 4 months. Then one day I was looking over the Hillcrest inventory online and saw a truck that fit what I was looking for. Submitted a information request online, and within probably about 30 mins David Larkins from Hillcrest called me. We set up a meeting time. He had the truck already brought up to the front ready for me to take it on a test drive. My wife and I drove it around for about an hour. Got a good feel for it. Liked it. Went back to Hillcrest. David was waiting to see how it went. We talked about the pros and cons of this various model. He was very informative on this model. I wanted to add a stepside bar and trailer hitch without upgrading to a higher convenience package. He said they could make that happen. So, we then discussed price. I liked their offer, we filled the credit app. and then made the purchase. David and everyone at Hillcrest made the whole process very easy. I would recommend then to anyone looking for a vehicle.

catholiccraig

Jun 11, 2013

My first experience buying a new car was excellent! Adam was outstanding and helped me to understand what vehicle was best for me while keeping my price range in mind. His knowledge, honesty, and friendliness made sure my first buying experience was perfect. I would highly recommend working with Adam and the staff at Hillcrest to buy a new car. - Craig

Txoutlaw01

Jun 10, 2013

Chris Conner was a great saleman, service and very friend and not pushy like alot of salemans. Made sure you understood every thing about the car.

lifeisgre8t

May 17, 2013

I am truly excited with the purchase of my new 2013 Ford Tauras! David Larkins was very knowledgeable as to this car. He was very impressive on how much he cares about good customer service . That is very important to the purchase of a car.Your finance team were awesome on how well they worked to put me in my dream car. Thank you very much.I definetly will reccomend David Larkins and the great team you have. Sincerely Sandra Hasty

Slycat

May 13, 2013

Ron Gunnels was easy to work with to arrive at a deal that was good for me. This is the fourth vehicle we have purchased from this dealership. My mother has purchased two and my brother-in-law two. My daughter and son-in-law purchase two. They treat people right.

coontz2005

Apr 29, 2013

Great dealership, Daniel and Adam C.. worked with me and they were great and friendly. I would definitely recommend them to anyone! It was a great environment as well!

Saturn5

Apr 24, 2013

All the personnel at the Hillcrest Ford dealership were helpful, especially David Larkins, my salesman. I unexpectedly found myself in need of a new vehicle. David and the other personnel were very patient and helpful as I looked at several options. Adam, in the Service Department, was also helpful in enabling me manage the costs on my old vehicle as I evaluated whether to repair it or seek a new vehicle. David demonstrated several vehicles, provided very helpful explanations and other information, and made the sales process go very smoothly.

bbrown1

Apr 24, 2013

As long as Ron Gunnels works at hillcrest,you have a customer for life!! Thanks Mr Gunnels You went above and beyond!!!By far the best sales person I have had.Thanks again!!!!

rameycpa

Apr 20, 2013

Ron Gunnels reviewed various options available to meet what I was looking for. After reviewing various options he recommended the vehicle we purchased which met what we looking for at a rewsonalble price with great financing. Good service and I was very pleased. Tom

dhintzel

Apr 10, 2013

Both gentlemen were very friendly. I went in knowing exactly what I wanted, and what I wanted to pay for it, and they didn't waste my time trying to push a more expensive vehicle off on me or anything like that. Would gladly work with them again.

CBowen26

Apr 1, 2013

I give Hillcrest Ford Hyundai a 5 rating across the boards! They're friendly, helpful, and honest. When I brought my old truck in to trade they gave me the deal I wanted and made the truck I was looking for readily available. Great prices and great people. Go see Brian Creighton, David Larkins, and John Addison, they will take care of you!

MelissaR1000

Mar 23, 2013

Daniel Strickland deserves an award for the incredible job he did getting us our new Form Mustang. I purchased this vehicle for my son and at the last minute I found out that I told Daniel the wrong color! When I told him he didn't get the least bit upset but rather said we should get the car we wanted He handled everything and my son drove home today in a Black Mustang, Not a Metallic Gray! Thank you Daniel and we will see you next year when my daughter turns 16.Melissa McConnell

paws2u

Mar 18, 2013

Prompt, friendly and fantastic service. Mr. Larkins told me about getting a refund on the GAP and credit life from my previous car which was still under warranty at Fiat. No one had ever informed me of this before. He saved me more more and it is very much apprerciated. I purchase vehicles every 3 years and I will definitely come back to Hillcrest Ford for my next car. Thank you David and thankyou Hillcrest Ford.Marylyn Jackson

franceswood93

Mar 13, 2013

John Addison is a miracle worker! He was able to help me when no one else would speak to me!! Thank you!!! Ronald Gunnels is a very nice salesmen. They all treated us kindly and professionally. Thank you all!!!!

zedie

Mar 7, 2013

This is my second buying experience at Hillcrest Ford and both times I was treated in a courteous, friendly, respectful manner. All procedures, forms and pricing were explained fully. Any delay, and there were few, was explained. In short these folks do a great job and should make Ford very proud. These folks are the "marines" of car sales and care.

TiffanyDuran30

Feb 16, 2013

Ron is a top notch sales guy. He will do whatever it takes to get you financed. Man is good at his job! We've been to other dealers in the past that express the same confidence, but fail to deliver. Not him. He talks the talk, but he walks the walk also. That is what makes a good salesman. The rest of the staff was as equally pleasant, & we really liked the finance guy as well. Just really good people skills here! Highly recommend this place. Oh and they are quick! Buying a car should not be an all day affair! It's not here. Thanks guys!

GingerMac

Feb 6, 2013

Great service, everyone was super friendly! Adam Chernosky was very helpful and went above and beyond our expecatations and found us the perfect car with everything we wanted. I would definitely recommend this dealership!

mariposa13c

Feb 3, 2013

About Kelvin Riddler: He was attentive, informative, answered my questions satisfactory and explained the process of purchasing a vehicle thoroughly; walking me through it step by step. I didn't feel pressured in making any decisions. Kelvin helped me find the car that fit my needs and budget. He was pleasant, patient, and made the process of purchasing from the Ford dealership a delightful experience. I love my new car and found a dealership I will purchase from again and recommend to my friends. I wish him and the dealership all the best.About John Addison: He was my finance manager who made the experience better than I ever experienced with other dealerships. He had patience, and spent time with me to find a plan to fit my budget. He worked with Kelvin and knew my profile so he was very informed to my needs and finances before I met him. He was attentive, knowledgeable and pleasant. I know I will return to the Ford dealership again and in showing my new car to my friends will refer him to them. I am comfortable with my financing and will enjoy years of worry free driving.

carolrackley

Feb 1, 2013

What a great bunch of young professionals. I particularly appreciated the no pressure approach that Daniel took. He worked with me to help find the car I wanted and then was patient enough to let me decide on my own time frame. Thank you Daniel for a great car buying experience. I recommend anyone looking for new car to check out Hillcrest Ford.

sam.lynch2871

Feb 1, 2013

After going to the Houston Auto Show we were set on a new Explorer for 2013. We contacted Hillcrest looking for a long time friend who was in sales there only to find that he was no longer there. Ron Gunnels took the time to talk with me and while we were on the phone found several vehicles that he could have delivered to Hillcrest as his Explorer Inventory was low due to demand. Ron found the exact color, options and deal for us. He found ALL the available rebates and the deal was taken care of immediately. We were paid a fair price for our trade and were happy. Ron had some dealer installed Ford Accessories installed for us and we picked up the vehicle a day later. The vehicle was ready ON TIME as promised!We use Hillcrest due to a long term friendship with my salesman as I said earlier but have fallen in love with their FAST LANE Service Department on our prior Ford Vehicles.I heartily recommend RON GUNNELS and HILLCREST FORD to anyone needing a new or used vehicle. It is worth the short drive to Huntsville.

BerryYo79

Jan 31, 2013

We stopped in at Hillcrest while in town visiting my mother in law, and I am so happy we did!!! Not only did I find the EXACT used Explorer I was looking for, but found the best, easiest to deal with and helpful dealership ever. Kelvin & John made the car buying experience easy and even pleasant!!! They've gained a customer for life....

mcfarlal

Jan 17, 2013

Understood my needs, gave me space, didn't seem overly pushy. I really enjoyed their professional nature and friendliness. Easy to work with and very flexible.

nclemens

Dec 12, 2012

Daniel was great, a true pleasure to work with. He really worked hard and went out of his way to get what we wanted. I will be sending others to Daniel in the future.

trkaska

Nov 28, 2012

Thanks for an amazing experience purchasing my first vehicle since my divorce! As a single woman again, it's a little intimidating to make such a purchase; but the sales staff, the financing, and trade in guys were all wonderful and made the whole thing painless! I got a very good deal on my trade in value and on my purchase, with payments and financing in the range I had budgeted for before I even visited...no long haggling...Thanks so much! I looooovvvveeee my new F150 :)

dwier

Nov 18, 2012

All staff were extremely professional and helpful. Almost everything was exactly as advertised. Their response to my online request was very prompt - I received a phone call within 10 minutes.

klv002

Sep 20, 2012

It was great to work with this dealership who were willing to match the prices of a downtown dealership. They worked quickly and efficiently to make this purchase fast and easy. Very excited about my new vehicle.

vern518

Sep 16, 2012

One of, if not the best experiences I've had at a dealer. I will be back next vehicle. Dave is a fantastic salesmen that made the experience better than the rest.

shelly.landry111

Sep 16, 2012

I was very pleased with the service I received at Hillcrest Ford. Wesley was extremely friendly and helpful. He listed to what I had to say about what I was looking for. I would recommend Hillcrest to friends and family.

papadon

Sep 11, 2012

Over the years I've been to many Auto dealerships across this country. Ford, Chrysler, Dodge, Pontiac and some that isn't made anymore. This dealership, Hillcrest ford in Huntsville Texas, is the most professional, knowledegable and helpful team I've ever met.I beleave everyone in the building introduced themselvs and shook hand with me. I explained to my salesman, Daniel Strickland, what I was looking for and the price range I felt most comfortable with. He "SHOWED" me his inventory of the ford I wanted and I made my desission within an hour after arriving at Hillcrest Ford. Daniel had an answer for every question I ask and in language I could understand. In other words, without a bunch of automotive terminology I would not have been able to grasp. I'm very happy with the Ford my wife and I decided on, which without Daniel Stricklands help it would have been much more difficult. The finance Dept was most efficient and expeditious.I recommend Hillcrest Ford to anyone looking to buy a new or used car. Thank you Hillcrest Ford.

icc_rae

Aug 29, 2012

David Schneider worked hard for this sale. He stayed late to answer my questions which we appreciated. He tries very hard to do what he says he is going to do-something that is foreign to many salesmen these days. Unfortunately, the truck we purchased had a snafu with the a/c and it took a week to get the part and have it installed. That is where my Hillcrest Ford service department experience was soured a bit. After dropping the cashier's check off on Monday, we were finally told by David on Thursday that the electrician was out on vacation. If I had been told this on that Monday, my expecatations wouldn't have been so high. I would definitely recommend David Schneider to my friends and family. He is a hard worker and loves what he does. Thanks, David!Fred & Regina Guthrie

Tesawilliams

Aug 4, 2012

By far the worst experience we have ever had... We drove 110 miles to look at a truck on their lot. Made sure they knew that we already had our financing lined up and ready to go. They told us that by law, we had to fill out a credit report document. But since we already had our own financing setup that a Credit Check WOULD NOT be run...all this before we could even talk about the price of the truck...*******they ran the credit check anyway, for their own information, before we knew it their finance man was sitting in front of us begging to let him get us financing. We ended up leaving, we were not happy about being LIED to. Why not tell people, yep we are going to check your credit wether you like it or not. Jason Ebert is the person that ran the credit check WITHOUT authorization. And KELVIN RIDDLER is the salesman that looked right at us and swore, they were NOT running a credit check. We have A+ credit and feel like that's none of their business. ******we will never go back there again, sorriest people we have ever tried to do business with*****

glenn guderian

Aug 1, 2012

Daniel was upfront and true to his word. His approach was direct and open with no pressure or gimmicks. He and Nathan are top notch and professional. THis was by far the easiest car buying experience I have had. I would and already have recommended Hillcrest to others.

deegraham

Aug 1, 2012

Kelvin was great! Did online credit application and selected car over internet. Called me promptly asked a few questions and financianing was approved quickly. I arrived at dealership at 6:15pm and paperwork was signed and i was done by 8pm. Quickest and easiest experience i have had purchasing a car. Kelvin was very friendly, easy to talk to and made the car buying process enjoyable. I would definately reccomend this dealership to friends or family.

Iveyc

Jul 27, 2012

I would definitely recommend this dealer! By far the best "no-pressure, no-haggle" sale I have ever had. I have purchased 4 cars in the past 24 years and this has been my best experience by far! The team is patient, understanding, and willing to work with you to help you buy what you want. As a 23 year Air Force veteran, I appreciate their military-friendly attitude and hard work to find me the beat deal! I drove 60 miles to visit this dealership (passing 6 closer Ford dealerships) based on a recommendation - so glad I did! Use Hillcrest Ford - you won't be disappointed!

tamralott

May 29, 2012

We just stopped by just to "look". As we were pulling in David was already coming out the door. We honestly though we could outrun him until we discovered he had a golf cart. He was friendly and accommodating from the start. This man is a born salesman. You almost just want to buy something just yo shut him up. He was friendly, fast, knowledgeable and could even make I laugh. Dealership worked in our favor and bent over backwards to make our experience a GREAT ONE. Would ABSOLUTELY be a repeated customer but only if Schneider is there to run me down in the parking lot. David you and your gang are the best. Thanks again.

hotgal182

May 8, 2012

I was looking for a new vehicle. Mr. Larkins was very friendly and showed me a few vehicles that I was interested in. I made my choice, named my payment price, and Mr. Larkins assured me that they could work a deal. I enjoyed my experience in Huntsville and look forward to serving my vehicle there.

jcjeter

Apr 18, 2012

My new car purchase experience was, by far, the most "hassle-free" I have ever had the pleasure of being a part of. Starting with my internet inquiry all the way through handling my trade-in and closing the sale, Brian Creighton was attentive and helpful. As a person who has been buying and selling vehicles for over three decades, I truly appreciate a sales associate who listens to what I want, then gets it done. No pushing, no "why don't we look at this" - just delivering what I asked for in a friendly and timely manner.Add to that the personal attention given me by Nathan Lender, in finance (who still remembered the last time I was in the dealership), and I simply couldn't ask for more!This is the second vehicle I have purchased through Hillcrest Ford, and I will undoubtedly be back when it comes time to buy my next vehicle. Beyond any doubt, I give Hillcrest Ford my highest praise and recommendation. They are awesome.

shortmd

Apr 6, 2012

The only problem was a mix up on the financing rate. I blame the Ford Motor Company web page for this. It was unclear and misleading on the Ford page. We got it straight with the dealer and are very happy with the new truck. It has exceeded expectation.

Rekane1

Apr 4, 2012

This is the 4th vehicle Ron Gunnels has sold us. Every time it has been a pleasurable experience. Mr Gunnels is always prepared and knowledgeable about what we want. He listens to our needs and works towards meeting them. The entire staff at Hillcrest is friendly and we will continue to do business with Mr Gunnels and Hillcrest Ford. I gave Mr Gunnels the rating I did because he deserves it.

aggieanne04

Apr 1, 2012

I had a 2007 Explorer Eddie Bauer that was unfortunately in a wreck. I found a 2010 Explorer just like what I had- but better- at Hillcrest. Daniel Strickland answered every question I had thoroughly through e-mail and was very pleasant to work with. Chase Ford helped us with the paperwork once I got to the dealership as Daniel was with another buyer. I appreciated the timeliness of everything; I didn't have to wait for anything. Everyone I encountered had a smile on their face. When purchasing the Explorer, the young man (I regret not remembering his name), was extremely easy to understand, friendly, and he went over everything. I was able to add extra servicing options and enjoyed the process of signing the paperwork. The dealership washed the Explorer and topped off the gas tank, Daniel installed the temporary tags, and I was ready to go! I appreciated the sincere friendliness and low-pressure experience at Hillcrest and would reccomend them to anyone looking to buy a vehicle.

drp004

Mar 2, 2012

They said they had this truck at this price and they actually had it. Not other dealers who bait you and then switch. Great guys/great service. This is my second new car from Hillcrest

jglivergood

Feb 10, 2012

Ron Gunnels responded to my internet search for a new vehicle and very was prompt in answering all of my questions. His knowledge and professionalism should be as asset to this dealership.

krispaul

Oct 18, 2011

I traded my truck in on a smaller truck and found out that the truck i bought was not big enough,so I ask the sales man if he could help in this matter and all i get is a run around.I even had 4,000 dollars that i was offering to put down on another truck, and to my surprise he said he was not able to do anything.I would not ask anybody to visit this dealer.