Bill Penney Toyota reviews

Dena Kiser

May 24, 2016

Bunch and were very pleased. We were in and out quickly. Everyone was very professional and accommodating. Loved the Christian music playing too!

queenbee

May 23, 2016

Robert was very welcoming and helpful. I was really satisfied with my new car and service. It was such a pleasure to come to a dealership and be treated with such respect and hospitality .

Judy and chuck B

May 5, 2016

James Jackson took great care of us and met every need with a smile and loving, caring attitude as well as the finance personnel and everyone else we met. We have bought several cars from this business and are well pleased.

Roz

Mar 24, 2016

My experience purchasing my 2015 Nissan Versa was a great one. Vernon Mason was wonderful and professional. I have been recommending him and the dealership.

Katy

Jan 13, 2016

A tree fell on my car just 4 months after purchasing my car from Bill Penny. I knew I would return after being taken care of the first time. The team remember me and my husband- we were very difficult customers... But James and Jamie were very polite and still took care of us. I am very appreciative of the service that was provided and highly recommend.

Maurice

Jan 11, 2016

Came in for recall, had an appointment for 7:05am I arrived at 6:45am they told me my car would be ready by 9:00 I did get my car till well over an hour later.

Ateneh Graham

Dec 6, 2015

I bought a used "As -Is" car on a Saturday night with the promise of new tires. I picked the car up on the following Sunday and dropped t back off on Monday morning for the tires. Picked the car back up on Wednesday and it was shaking and pulling to the right. Got home and the check engine light, VSC light, and traction control light all came on. Be aware, the car had absolutely no problems when I bought it and drove it a couple of days and it was fine. I called them and they told me to bring it in. They gave me a loaner car. A couple of days later I called for an update. They said they fixed the shaking, but wasn't going to fix the lights that were on. I was livid. I know what buying a car "as-is" means, but the car was not problematic until they had it for the tires. I went up there and was very upset. Before I could even get a word out the manager said they were going to fix it. Trell, our salesmen had been our advocate from the get-go. He was up front and honest since day one. He was a very nice and respectful young man earning money the right way. This is or third car we have bought from them and definitely won't be our last.

Shaye Baker

Nov 11, 2015

Fantastic staff and great leadership. Really impressed by Bill Penney Toyotas commitment to the fishing industry in their support of the Alabama Bass Trail as well as their ABT discount offered to any angler who fishes the Alabma Bass Trail. Saved me thousands on my 2016 Tundra!

DRV

Nov 9, 2015

I bought a new 2015 Toyota Highlander a few days ago and I couldn't be happier with my buying experience at Bill Penney Toyota. This is the 3rd new vehicle I've purchased from Bill Penney since 2007. My daughter is now driving the 2007 Toyota 4Runner which has never had a problem. My wife is driving a 2011 Toyota Rav4 which has also been trouble-free. This success with Toyota vehicles along with the awesome sales & service at Bill Penney Toyota is the reason for this 5-star rating. During my recent purchase of a new 2015 Toyota Highlander, Vernon Mason did a great job helping me find the right vehicle at a fair price.

Vsquires

Oct 27, 2015

I anticipated a long, drawn out battle to get a good price on a new Highlander. I was pleasantly surprised. I do a lot of research before making a major purchase so I knew what price was fair. I based my offer on that price. One counter later, I had a good deal. Best car buying experience I've ever had. My husband and I couldn't believe it! Special thanks to Robert, a great salesman.

Katie

Sep 26, 2015

I bought a Prius two last year from Bill Penny. Well after having it just a few days over a year I had a wreck and totalled it. As soon as I heard it had been totalled I immediately went back to them again. The salesman knew I was coming so he held the keys to the car I was interested in all day ready for me. I was there right at two hours from walking in to driving out. I will definitely use them again if needed. Jose made sure to set everything up in my new car and make sure everything was set up and ready before I left.

LaDonna Kay Salehi

Sep 10, 2015

They really work with us to buy the car we wanted. It was the first time we bought a new car. The experience was great and would recommed to anyone shopping for new car.

jason tate

Aug 25, 2015

I dont know if Bill Penney makes or looses money on my deals but I do know you'll step up and beat the competitors brains in every time and for that iam grateful. Please share my thoughts with the other guys involved

Willisjm3

Jul 28, 2015

We inquired about a new vehicle online through Bill Penney.They were quick to respond to my inquiry.We set a time to look at the 2015 Camry.They worked with our trade and got us a decent payment.The sales man was very polite and knowledgeable about the Camry. I will definitely send friends and family and even strangers their way.

Michael Hamill

Jun 19, 2015

I have bought two new cars from Bill Penny Toyota in Huntsville in the last 6 months, both from Mr. Fred Williams. Fred proved to be knowledgeable about the product and expedient, but thorough with the entire buying process. My wife and I have 5 more children to buy cars for, so we will be returning to Fred in the near future to help us with our purchases. I would also like to mention that Victor in Finance streamlined the process of getting us done and out the door

AuntieM

Jun 4, 2015

My husband and I visited this dealership to test drive a new Corolla. We ended up purchasing vehicle from Aaron Strom and counldn't be happier. We had not planned on puchasing that night but we were given such wonderful service from Aaron and ended up getting such a good deal that we decided to go ahead and purchase. This is the fourth vehicle that we have purchased from this dealership. I had always dealt with Tommy Terrell who is now retired but Aaron was a wonderful young man to deal with. He was very knowledgeable and very courteous especially considering that we were there so late. And trust me my husband is a hard person to deal with but he was impressed with Aaron and the whole staff at Bill Penney. It's nice to be treated as well as we were and not just feel like we were another sale under their belt.

Johnny Rushing

May 26, 2015

I just purchased my third Avalon from Bill Penney. Their sales staff is always knowledgeable and the service department is excellent. Very pleased with my new 215 Limited and expect to receive the same excellent service from Bill Penney that I have enjoyed for the last 12 years.

Scott S

May 22, 2015

Talked with Mikey O'Dell and received excellent service and a great deal on a 2015 Prius Persona. I was greeted by members of the sales team the moment I was on the lot. Everyone I interacted with were very professional, and even followed me to drop off my rental car. Sale was finalized in a short manner and car was ready to go.

jstdek

May 14, 2015

Lied to us about a car. We drove two hours only to get a call saying they sold the car we were on the way to buy at a pre arranged meeting.

Adama

May 13, 2015

Super easy, easy to deal with and very friendly. Nice service waiting area.

cthompson

May 13, 2015

The workers are really nice. They are very helpful when coming to get your car serviced.

Keith

Apr 30, 2015

We just drove 10 hrs from Clearwater FL to buy a 2011 Corvette and our salesman, Trey was AWESOME! Trey worked his butt off to get me a all the info I needed to make the decision to come to Bill Penney. Now I see why Bill Penney is the #1 Dealership in Alabama. Salesmen like Trey make it easy to do business.

Conrad Brown

Apr 30, 2015

Wayne called me about my current Prius C and I wanted to get a larger Prius.I was able to get my new vehicle in a quick turn around and Wayne knew what I wanted.Wayne listened to everything I said and showed many options.Anyone looking for a new or used vehicle needs to call him at 256.975.8686.

Terry Neeley

Apr 30, 2015

Best purchasing experience. Salesman, Robert Sledge, was very, very good!

Dana D

Apr 27, 2015

Great service from a very knowledgeable sales person, Robert Sledge

Ephraim springer

Apr 26, 2015

Robert Sledge was very helpful in my first car buying process. Very informative and professional. He's just awesome!!!

Mrs springer

Apr 26, 2015

Robert Sledge was a great help. He knew all of the features of the cars we were interested in. He helped us get the best option for our family. Thanks Robert!!

Mr. Morris

Apr 26, 2015

I came in for a lease and Wayne showed all my options. He showed me that for my buying needs a purchase would fit my needs better. Wayne Lurvey showed me a Camry and its little sister the Carolla. I went with the number one selling car in America for the last 12 years runner (Camry) Anyone looking for a car needs to see Wayne at Bill Penney Toyota, Call him at 256-975-8686 and he will take care of you. He is one sales person who I think cares more about me as a customer than selling a car, I feel I have made a friend not a sales person. THANKS WAYNE AND BILL PENNEY TOYOTA

Smorrison

Apr 25, 2015

Thanks to Wayne Lurvey for getting us into our Sienna!

The Grimms

Apr 25, 2015

Wayne was very knowledgable and courteous during the process. All questions were answered. During the visit, we reviewed three different cars.

Teresa

Apr 25, 2015

Very Satisfied, Jason was helpful in our buying process.

Otabek

Apr 25, 2015

Excellent service at dealership. Associates are good at negotiation and offered great deal. They let me drive brand new vehicle till mine arrived. That is mine second purchase of new vehicle.Thanks Toyota of BP.

Greg

Apr 25, 2015

Satisfied Customer Jason Bowman did a great job helping us with our purchase.

Danielle

Apr 25, 2015

I had an excellent service . I was looking to trade in my car. I got a good deal and glad I went with Bill Penney Toyota. I don't think I would have gotten a better deal.

Dawn boulware

Apr 24, 2015

I went to bill penney toyota needing a car. The motor of my car had blow and I was in a rental car. I had some issues with my credit in the past, but william thompson and the people at bill penney really helped me. I love my new scion tc.

Haley

Apr 24, 2015

Wayne was fantastic, he truly worked with me to get the best deal possible. This is our third car purchased through Bill Penney and they are fantastic people to buy a car from!!

luke bradford

Apr 24, 2015

I called the dealer and spoke with william thompson. he did a great job. they had the vab that my wife and I wanted and the price was great. Bill penney toyota makes the buying process very easy. I expected to come in and haggle but there was no need. William and the entire staff made it so easy.

anna akin

Apr 24, 2015

I leased my new rav4 from william thompson at bill penney toyota. I'm very happy with my new car. I was not happy with hiw long it took to get it I had to wail almost 2 weeks for the dealership to get it for me.

Gerald and Shirley

Apr 24, 2015

Wayne Lurvey was great Shopping, easy to deal with I will be back and buy from Wayne Lurvey at Bill Penny Toyota

Amanda L

Apr 24, 2015

Wayne Lurvey helped me with my sale all the way in Bangor, ME. I got a great trade in price on my previous vehicle and into my new Rav4 xle. My previous car became too small very fast after my twin boys were born. Now we have the perfect amount of space and still driving in luxury without being in a mini van. I was hesitant with buying out of state but now I know I will have to go back to Wayne next time we are in the market for a new vehicle.

kathleen burroughs

Apr 23, 2015

Bob Fitzgerald and Darrell Green were fantastic they helped me out so much with my Highlander purchase and so understanding with the process that went along with it after we bought one and change your mind and decide to buy another one thank you

Elaine

Apr 23, 2015

I was looking for a new car and had a set payment amount and price in mind. I drove 4 or 5 different cars before I decided which on I liked. Robert Sledge was my salesman and he listened to everything I had to say about each car I drove. He stayed pleasant, courteous and professional even when I complained about something like the way the car handled or the sound it made. He kept his word about the price we agreed upon and was supportive all the way through the process.

david young

Apr 23, 2015

william thompson at bill penney did a wonderfull job. he took care of us and helped me find the car I wanted

Dawn Morris

Apr 22, 2015

I had been looking for a new vehicle for about a month an my first experience going into Toyota Wayne Lurvey was very impressive from his greeting me on the lot. I found him very through with information.

Dawn

Apr 22, 2015

I purchased my 4Runner today from Wayne Lurvey he was expectional in the professionalism of our sale. He overly strived to get me all I wanted in this vehicle. Would recommend his salesmanship to family an friends. Thank you wayne for a wonderful experience purchasing my 4Runner

Alice D

Apr 21, 2015

I came to look at a RAV4. My salesman, Robert Sledge, made the experience wonderful. He is truly an asset to Bill Penney.

Mr. Tisin

Apr 20, 2015

My new prius is very satisfying to drive . I am very happy with this investment.I thank Mr.Robert Sledge for helping me make my decision ..He was very helpful and he knows a lot about his cars.This is an experience I do not mind going through again ...Once again thanks to Mr.Sledge and thankfully Toyota.

Ingrid Tisin

Apr 20, 2015

Robert Sledge was awesome! He made the buying process extremely easy. I wouldn't go anywhere else to but a car. He made the impossible, possible.

Sharon

Apr 19, 2015

My experience buying my first new car was made pleasant and hassle free in great part due to the salesperson (Robert Sledge) that assisted me with my purchase. He was personable and knowledgeable and allowed for an easier buying experience.

Jeremy Cooper

Apr 18, 2015

Some of the best customer service you can possibly experience at a dealer in Alabama. The staff always goes the extra mile for their customers.

Natalie

Apr 18, 2015

Have purchased here numerous times. Always excellent and recommend Robert Sledge to deal. Awesome and knowledgeable.

Conna Perkerson

Apr 18, 2015

I was pleased with the way that I was assisted with the purchase of my new Camry. My experience with Robert Sledge was very good.

Ruby Holmes

Apr 18, 2015

Wayne Lurvey was really easy to work with.I would be back to get my next Toyota with Wayne.

marlk overstreet

Apr 18, 2015

Easy experience very knowledgeable and friendly staff Steve brasa and Bob Fitzgerald been a wonderful job explaining the features and benefits of the Highlander I and work with me give me the most money for my trade I would highly recommend what a wonderful clean environment family friendly

Madge Atkinson

Apr 18, 2015

My experience with Robert Sledge and Bill Penney was fantastic. I will be back again.

amanda

Apr 18, 2015

I bought my car from william thompson at bill penney toyota. he did a great job. he answered my questions and hepled me pick out the right car for me and my family.

H-TRAIN

Apr 16, 2015

Just bought a 14 Land Cruiser and love it!!! Salesman and managers were all friendly and easy to do business with.

Alabama Tide

Sep 3, 2014

this is a poor excuse for a repair shop I have ever seen, I think they show favoritism, to there employee and to there customers. I won't go back to this one ever, I will drive else where.

Mr. Looney, USMC

Jul 22, 2014

I drove from Gadsden, Al to Huntsville, Al after communicating via email and by cell phone. I had a scheduled appointment as well as a confirmation number and was not notified by the salesman a spoke with"Jeremy Gordon" that the vehicle had been sold. Needless to say my pregnant wife and I were very disappointed in the service we didn't receive at Bill Penney Toyota.

Josh and Anna Prescott

Jun 22, 2014

Randy did a wonderful job with us today. We would have never considered the Avalon we purchased if Randy had not shown it to us. He convinced us to go for a test drive and we were hooked! He was funny and professional and will recommend others to come purchase from him. You rock Randy!!!

SJ

Jun 21, 2014

Great place to buy a car. Dalton Swinney is a great salesperson to deal with. I bought a car from him. No hassle.

steve bledsoe

Jun 21, 2014

We come from Pulaski, looking for used Toyota van and found exactly what we wanted are sales person Ricky Guffey is great very knowledgeable, the process was quick and easy and the negotiation process was the best ever and we have bought lots of cars Mr Guffey is our salesperson from now on super place to buy cars great experience

julie and ray

Jun 21, 2014

For the first time in history my wife and I have met a car salesman that we like. Ron has been extremely helpful, straightforward, no bull, and amazingly nice. If every car salesman was like this one buying cars would be a wonderful experience for everyone. I like the no pressure way this guy works. He is the reason we have come back here to buy a car instead of going out of state.

cliff c hamilton

Jun 21, 2014

i am purchasing a used camry from Ricky Guffey he is very helpful and great service will recommand this dealership to everybody

Teresa

Jun 21, 2014

Great experience. Rodney is a great salesman to work with. I would recommend them to anyone.

bestchevyfan

Jun 21, 2014

Jose Vidrios, great salesman. Got me great deal! I came in knowing I wanted another prius. He made sure I got the best deal they could offer.

Wanda

Jun 21, 2014

We had a very good experience with our salesman,Ramsee.He was nice and efficient.The process was rather long,but rewarding.

RobbyD

Jun 21, 2014

My experience with Bill Penny Toyota and Shon Bailey was excellent. Shon first showed the vehicle to my wife and daughters and the next trip I asked for his assistance due to my wife's comments about Shon. He treated us with honesty and respect without the typical stress one may find from other salespeople. The negotiation was straigtforward and to the point. The paperwork was a bit lengthy since I chose to finance, maybe even similar to securing a mortgage, but was fairly quick and painless. I would recommend this dealership.

Quigimus

Jun 21, 2014

I`ve bought a 2009 Camary Hybrid from Bill Penny Toyaota. Robert Sledge Jr. was my salesman, and he was very helpful and informative. They allowed my to test drive the vehicle, and showed me other vehicles. I`ve had no hassle, and they made sure I was well taken care of.

Justin O.

Jun 21, 2014

Randy Jordan was very helpful and informative. Worked hard to earn business. Will come back again.

Kenneth Nance and Kendra Jolly

Jun 21, 2014

Willie Goodlow was an excellent salesman and he helped us to find a nice used car .

joseph lee

Jun 21, 2014

we are look at Toyota avalons hybrid with bob Fitzgerald at Bill Penney Toyota will be ready too buy by Monday will bring trade in

Micheal B.

Jun 21, 2014

This was an excellent experience. Trista was courteous, answered all of m questions, and made me feel comfortable.

Happy Sienna Owner

Jun 21, 2014

I bought a Sienna van from Ron Gibson and had a very pleasant buying experience. I never felt once that I was being lied to or deceived in any way. I would recommend this dealership to all my friends.

MrTony

Jun 21, 2014

creighton bloyd was very responsive to my emails and phone calls

Erin Lugo

Jun 21, 2014

As soon as I walked in the door the manager came up to introduce himself and was extremely nice. Not long after I was greeted by my salesman that proceeded to assist me with looking at the vehicle I was interested in. So far the experience has been pleasant!

randy lee mc bride

Jun 21, 2014

best service iv gotten in years put custmer first loved my experince

FREEOIL

Mar 21, 2014

I LOVE BILL PENNEY TOYOTA SERVICE,THE OIL CHANGE AND TIRE ROTATION IS FREE! FREE FOOD DRINKS AND FOOD I FELT AT HOME.THANKS

ILOVECAMRY

Mar 21, 2014

I SHOPED FIVE TOYOTA STORES AND BILL PENNEY BEAT EVERYONES PRICE!! GREAT SERVICE ,GREAT SEALESMAN,AND GREAT MANAGERS. BILL PENNEY IS THE ONLY STORE I KNOW OF THAT HAS THE PRICE ON THE CAR AND THE SAME PRICE ON THE INTERNET!! 100% TRANSPARENT

RReed

Mar 21, 2014

I want to thank Aaron Strom for his personal and professionalism. The staff, Steve Brase and Darrell Green were just as professional and personal during this transaction. I appreciate the conduct of the staff and will continue to do all my business here.

Pat Morgan

Jul 24, 2013

This dealer can't even get an oil change right. My Toyota requires 5-30w oil per the owner manual. 5w-30 is even written on the oil filler cap! I took it in for a oil change when new and they used 0-20w! 0-20w is not recommended for my car which has a V6. You would think the dealer would know this! The mistake was not noticed until I went in for my next oil change, so I was driving around for 5k miles with the wrong oil in the engine of my new Toyota! When I complained they said they were sorry but would't do anything for me. I would not trust my car for any service at this dealer. An oil change is the simplest possible service and they couldn't even get that right, and wouldn't take responsibility for their mistake!

Jon

Jul 18, 2013

I was looking to trade in a used BMW 328i that I had bought as a certified pre-owned vehicle. Their first offer on that trade-in was $4000 BELOW the trade-in blue book value. That is not a typo - $4000 BELOW blue book value. They tried to say that the color (light tan) made it difficult to sell. Needless to say, we deemed them unworthy of our business. We ended up trading it in at Serra Toyota of Decatur for a few hundred OVER blue book value and the price of the vehicle we bought was a few hundred BELOW blue book value. Also of note is that the BMW we traded in never made it on to their lot. An auction guy bought it as we were signing the paperwork for our new vehicle. So much for the color being an obstacle to selling it. In short, they tried to take advantage of us by offering a completely ludicrous trade-in allowance. I don't respect their ethics and would not recommend them to anyone.

Bob Lucas

Feb 27, 2013

First let me say that when I go out to buy a new car it is an adventure, and for some who have to deal with me, it is a nuisance. I search many makes and models, pricing, service, value and other aspects of buying a new car. After comparing and contrasting different dealerships, I ended up at Bill Penny Toyota. There I was met with friendly and very knowledgeable people, who tolerated my million and a half questions and several trips to the dealership. I never felt pressed to buy and never felt that they were tired of my relentless goal of making the BEST deal. If my primary salesman had to leave for closing on another deal, he would hand me off to his very knowledgeable manager. The switch was made seemlessly, as if he already knew what had been discussed which kept me from repeating my concerns. To me they were very easy to negotiate pricing on the new vehicle as well as the trade in value. The whole atmosphere at the dealership was friendly and down home. I would HIGHLY recommend this dealership to ANYONE interested in buying a Toyota.

Prius Owner

Aug 4, 2012

I took my wife's Prius C in for its first service and wandered around looking at inventory (Saturday early AM) and found a salesperson in early as well. We talked about new cars without any pressure and agreed to talk again sometime when I was actually shopping. Then, my great experience in Service with helpful, timely support lead me back to sales. I bought a new Prius for myself by that Wednesday. They made the deal I wanted and I didn't get any typical "Vulture" treatment. Great place.

Looking for that Deal

Apr 12, 2012

I had requested a quote for a new Toyota Sienna from Bill Penney Toyota, they provided a quote very quickly and the price was the lowest in the area. The salesman was not pushy and was helpful in all phases. The van was exactly what I wanted and I have not had any problems with it. Bill Penney has followed up several times to make sure I was happy with the van. The best buying experience I have ever had. For once, a dealership cared about the customer and didn't treat the customer like a number.

steve

Mar 22, 2012

Sales rep did not call back and I had to call back for price quote! Quote totally out of line($1000 of on a $36,000 car)--give me a break!!!! Never did get the e-mail I requested!!

Hybrid Guy

Jan 5, 2012

I ended up buying a new 2012 HHL from Bill Penney because I could not find the exact configuration I wanted within 500 miles of my ZIP code (I live in Texas). I dealt primarily with Jim Kilgore and briefly with Vic Heartsill. Aside from the whole thing being a rather long and drawn out affair, it was actually a pleasant experience. I guess communicating via phone and email takes away a lot of the confrontational aspect of buying a new car. They installed all the equipment that I asked for - and I asked for quite a bit. Would recommend this dealer to others based on my experience.

Car Nut

May 10, 2011

This was a great experience buying this corvette from Bill Penney. The salesperson was very informative and helpful.