BMW of Bowling Green reviews

The Hulk

Feb 8, 2016

Bought my second new BMW from BMW of Bowling Green. My first was through another dealer. Jeff White was my salesman and was knowledgeable and helpful without being pushy. He answered any question I had and worked well with me on my trade in. The people working there all seemed open and down to earth. All together a great purchasing experience. Once purchased Jeff followed up to make sure I was satisfied. I have had it back for one scheduled maintenance and the work was done quickly and completely.I have recommended the dealership to friends.

Terry Martin

Feb 6, 2016

Just wanted to thank, Bill Moore of BMW of Bowling Green for making buying a car a pleasure. My wife and I have enjoyed working with Bill on buying a new vehicle. Very professional.

Anthony Gregory

Feb 5, 2016

Went to the dealer looking for a good prices car. My wife and myself drive pre-owned luxury cars. And Luxury Imports is the only dealer in town that have what we are use to. We went and test drove a pre-owned BMW . It was such a nice car, we instantly made up our minds and went and purchased the car the very next day. And unlike other dealers that we have used in the past , we were in and out of the dealer 'ALL' paperwork DONE in a shockingly 45 min. And we were out the door in our new/preowned BMW. And one of the perks for us buying the car from them, we get free car washes at the dealer for as long as we own the car. So if you are looking for a great pre-owned automobile, go see Bill Moore at Luxury Imports in BowlingGreen,Ky.... Thanks again Bill, we are still loving the car...

NewBMWfan

Feb 5, 2016

Jenn O'Brien at BMW of Bowling Green made buying a new car exciting and pleasurable. From our initial introduction she felt more like a friend than a salesperson. She helped me find the perfect vehicle. This is my first BMW, and experience with this dealership. They are accomodating and professional from start to finish. I will definitely be back, as well as recommend them to family and friends. I love my new car and Jenn!

My Unicorn

Feb 5, 2016

I recently purchased a CPO'd car from this dealership. I had been searching for the perfect car (my unicorn) for over a year. I live in Atlanta, but I was searching the entire country for my exact car. I just happened to find it at BMW of Bowling Green. The car was posted on the BMW CPO website before it was even fully booked into their inventory. I called and spoke with Bill Moore, who then started to describe MY car. I immediately bought the car over the phone. Bill made the entire process quick and painless. It was an amazingly easy experience. Bill was always available, and he patiently answered all of my questions. I would happily do business with Bill again given the chance.

Laurie K Ballew

Feb 5, 2016

Great experience. Bill Moore was excellent to work with. He listened and got the exact car I wanted... Entire process was fun and enjoyable. When it's time for another BMW I plan to return and ask for Bill and his team. Laurie Ballew

RyanD

Feb 3, 2016

I bought my BMW from Jenn O'Brien and the experience was great. she made sure that all my questions were answered, and the I had everything that I needed. The dealership itself was very nice. Everyone that I talked to was very nice and helpful. I will definitely be back to buy my next BMW from Jenn.

Jimmy sandhu

Feb 3, 2016

Very nice and helpful people great service had a nice experience

Rasha

Feb 3, 2016

I bought my car just by phone and emails , i had my first bmw From bowling Green and when i moved to Florida I was able to buy my 2nd online from bowling green , they r so nice and friendly

Johnny Rocker

Feb 3, 2016

Foremost, thank you to Jeff White, Clint Adviser, and Tim Bowers, Sales Manager, of Luxury Imports of Bowling Green, Kentucky. I recently purchased a CPO 2013 GLK 350 from Luxury Imports of Bowling Green, Kentucky, and I absolutely love the vehicle. The car was fully detailed and looked immaculate when I purchased it. I'll be the first to admit that as exciting as it is to buy a luxury vehicle, it is stressful nonetheless. Literally searching for months, for the "right deal," the moment I contacted Jeff White the process simplified. He was extremely pleasant and made me feel as if my business truly mattered. In negotiating the sales price, he never became frustrated with my constant questions and/or concerns-- answering such candidly and respectfully. He was accessible via phone and email, and always responded within a prompt time frame. A) When inspecting the vehicle the front fog light was out: replaced no problem nor hassle. B)The secondary key fob batter was dead: replaced no problem nor hassle. C) Shorty after leaving the dealership, I had another concern. Frustrated, I immediately called Jeff White and expressed my concern. Jeff, calm, cool and collective, scheduled me an appoint to have the Service Department examine my vehicle. Unfortunately, a brace had broken underneath the vehicle, causing the muffler to seem as if it was "rattling." Discouraged, as any new vehicle purchaser would be, Jeff White and Sales Manager, Tim Bowers, insured me that the defect would be cured-- no problem. As you may imagine, I was so relived and thankful. Car salesmen in general get bad reps. But, it is truly refreshing to deal with a dealership who truly valued my business and stood behind their product and more importantly their word. Bowling Green is over two hours from my residence. Regardless, there is no question where I will purchase my next luxury vehicle: Bowling Green Luxury Imports. They truly earned my business and I am forever grateful. If you are still reading this and seriously looking for a luxury vehicle, take the time and give this dealership a chance. You will not be disappointed.

Tim Humphries

Feb 1, 2016

I have enjoyed my experience with Luxury Imports through buying two Mercedes', service, sales, repairs and mechanics. Salesman Jeff White even delivered my MLK 320 to me in Danville, Ky ! I recommend Luxury Imports to all my friends. Their service thru Chris Paynter and Ron McCarty has always been excellent. Randy , mechanic, has always been there for me and most helpful. I will continue to use Luxury Imports even though I am 2 hours away !!

JohnB

Jan 27, 2016

Had a really good buying experience working with Jeff white at luxury imports. We agreed on a good price, car was better than described and the service was the best I have experienced in my many years of purchasing cars. Will buy from them again and would highly recommend others.

DeRo

Jan 27, 2016

BMW Luxury Imports of Bowling Green made buying a car a very easy process. Our sales representative, Jeff White, went out of his way to take care of our needs. He was very professional and personable. Every time I go in to the dealership, I'm treated well, whether it's the manager of the service department or the person who washes the car. I'd definitely buy another BMW from them and would recommend them to my friends.

Joan Bedwell

Jan 27, 2016

I purchased a Mercedes Benz from my salesman Jeff White in June 2015. He was so helpful and made my first Mercedes purchase really easy. I have purchased many new vehicles through my years and Jeff was not your typical pushy, pressuresum salesman that just wanted to sell you a car. He went above and beyond to explain, teach and help me from the decision of buying the vehicle to helping me understand how everything worked on the car. For example, he gladly transferred my cell phone contacts for me. Jeff was very nice in every way and made my car buying experience a pleasant one. I would highly recommend buying your next vehicle from Jeff White at Luxury Imports of Bowling Green. I certainly will again!

MLL

Jan 26, 2016

Jenn O'Brien went the extra mile for me. I had a 2007 GMC Envoy Denali with a little over 80,000 miles on it and had been looking for a bigger SUV for what seemed like forever. I came across a 2014 Chevrolet Tahoe LT on their lot and called about it. Jenn said they had just got it in on a trade. I realize the dealership doesn't usually deal with Chevrolets. I feel like Jenn made no difference in me buying a Chevrolet and another customer buying a BMW. Jenn worked hard to get me a deal I was happy with.

Pamela Thomas-Head

Nov 11, 2015

I want to take a moment and express my sincere gratitude to Ron McCarty, BMW Service Advisor of Luxury Imports of Bowling Green, KY. I purchased a 2012 BMW X-5 from an individual and have had to replace the transmission on the vehicle recently. The process of replacement has been very pricey and painful but Ron advised me through it all even though the BMW was not purchased through Luxury Imports. Ron has completely gone overboard in trying to assist and explain everything to me. If I called and he was not available, he was very prompt to return my calls and respond to my emails. It is very refreshing to see that Ron cares about the work that is completed and even more so the quality of service. I would highly recommend the service department at Luxury Imports. Great experience.

206pilot

Aug 30, 2015

Tried to negotiate buy a used BMW from this dealer. They told me how fair they were and what online website they used to evaluate my trades. Bottom line, no deal. Priced their car higher than the website allowed, priced mine lower, mostly since they under rated my cars and failed to enter all the options. Thought I would not notice. Take your business elsewhere.

shock and awed

May 2, 2015

Decided to try this dealership out after a very poor experience 2 years ago. A friend told me they recently visited for service and their experience was 5 star.. So, I gave it a shot.... I pulled into the service drive unannounced without an appointment. I was greeted by a gentleman who introduced himself as the Service Manager. From that point on, phenomenal.

Lily

Apr 10, 2015

Waited 5.5 hours for Ron to return my two calls for an appointment! Really?? I had talked to him late Feb when two techs left and because my car was under warranty I would have to wait until he hired and trained two new techs and that would be in a month or so. Told me I could take it to Nashville! I guess if I was paying and the car wasn't under warranty, another tech could have serviced the car! All this after asking about a car to purchase in October and a salesman never called us back! Great way to do business! I had an x5 6 years ago and took it there for a door handle problem and they were wonderful then! Did they sell the dealership?

armin

Nov 20, 2014

Cars are way below blue book value and are in horrible shape

customers

Nov 19, 2014

The deal as all over and still dose not make sense over payed car even do we agreed to a price really out to get you. Have to watch what deal ur getting not happy at all in any way.

NJo

Jun 3, 2014

I contacted Luxury Imports of Bowling Green via email from Cars.Com app. They responded quickly and were very helpful. They didnt have the car i was looking for but very still very nice and helpful.

Birthday Buyer

Feb 26, 2014

My wife and I went to look at the new CLA 250 for our daughter's 16th birthday. We were shown the car we thought we wanted and took the test drive. Not totally happy with the vehicle our salesman Eric Sharing stayed with us during a busy day and we test drove four more vehicles until we found the right car and at the right price. Not intending to purchase a vehicle that day I did not bring the checkbook. No problem. Eric came by the house (we live 70+ miles away) and picked up the check the next business day. Beautiful car, good price, and excellent service.

IXLR8

Dec 4, 2013

After communicating through cars.com, I received return emails from at least four different sales reps. I responded that I wanted to see the car and would come by the dealership either Saturday or Monday afternoon. Upon arriving at the dealership, I could not find the car and was approached by a fifth person. When I informed him that I had made arrangements with the sales manager to see the car, he sent out a sixth person, the finance manager, to tell me that the car was sold. It still showed as available on the website. All in all, a wholly unprofessional experience.

Go Vols!!!!

Aug 10, 2013

We recently purchased a new X3 from Luxury Imports of Bowling Green. Awesome Experience!!! Brett Denver and Bill Moore were super to work with. They were very patient, informative, professional, and helpful in every way. From the time that we walked in, to the time that we drove our new vehicle off the lot, these people were awesome. Luxury Imports of Bowling Green has a customer for life. Great experience!

Worsest repair service ever!!

May 23, 2013

I have had my car at this dealership several times. I take it in for one problem comes back with 3 more problems every time. I had brand new tires put on my car 2 months before I took it in for service and came back with very wornen tires on the back, they was changed out while at dealership. I took my care in for service again because of problems with key, couldn't get to Nashville dealership, so I had to go to them, came back with no air conditionor. Found out from different service center Bowling Green dealership wipped the programming out for the air to work. DO NOT TAKE YOUR CAR THERE FOR SERVICE, WILL HAVE MORE PROBLEMS THEN YOU STARTED WITH. Most everyone is nice but service and repairs are terrible. WORSEST REPAIR SERVICE EVER.

Hard Negotiator

Jun 18, 2012

Vehicle presented accurately online. Good communication. Fair & honest negotiations. CarFax and previous owner's information readily made available. Efficient purchase and delivery. High End Luxury dealer off the beaten path, but well worth the drive to purchase.