BMW of Bridgewater reviews

GregMarsh

Nov 9, 2016

This was my first time purchasing a vehicle at BMW of Bridgewater. Justin O'Conor was our Sales person. 'My mom and I both purchased a car an Justin did a great job getting both deals done quickly and efficiently. Deena (?) in Finance was great as well.

dkrevis

Nov 8, 2016

Justin was awesome. Spoke to him over the phone, he put his best deal on the table, and within hours purchased a car. Super smooth., no hassle and Justin was a great guy to boot.

cathiX1

Nov 6, 2016

Everyone was very pleasant and professional. Our salesperson explained everything in an efficient manner. The genius demonstrated all the features of the car so I could understand everything and said if I needed a refresher to call her and come in. All in all it was a painless proces. I would highly recommend!

X1bmw2017

Nov 5, 2016

We had a very good experience buying a new X1 - staff was friendly, and expecting similar response for all our interactions with them in the future!!

Nicholas DeVito

Nov 4, 2016

Martin and David were very helpful making the transaction work for me and responsive afterwards as well. I would come back. Appreciate it Thanks guys!Nick

Kushal Pulijala

Nov 3, 2016

Manjula has been extremely helpful and she got us the car of our dreams, a BMW 328i xdrive. She is the most honest person you'll see around and would give you the best possible price for your vehicle. It's not only that, from the time we started the talks about the car, she literally handled everything until we got the keys in our hands, and not only that she took care of issues that I had with my previous BMW car. A wonderful person to work with and extremely friendly in nature. She gives a clear picture of what we're getting as a part of the deal and always strives to keep the customer happy about the purchase. I have my share experiences with the Sales person however she is unlike everyone. Customer friendly and trust me, you'll be happy to deal with her. Keep continuing your good work Manjula!!

acgenecki

Nov 1, 2016

This is my second time leasing a vehicle with BMW of Bridgewater. I was reminded why I leased from them in the first place and I am certain that I will be leasing from them in the future. Mike Watson made the entire experience easy and fun. He is personable, responsive, understood what features were important to me and within my budget. What was probably most remarkable is that he remembered all of the details not only about my car, but about me personally. He really has a great way of making you feel valued and he truly cares about getting you a car that you are going to be truly happy with. I loved my previous BMW that Mike helped me build but I am honestly blown away and just so thrilled with my new vehicle. I am genuinely excited to drive my new car each and every day.The entire staff at Bridgewater BMW is professional, knowledgeable and extremely friendly. They go above and beyond to make you feel comfortable. I have recommended BMW of Bridgewater in the past and will absolutely continue to do so. Thank you to everyone and BMW of Bridgewater, especially Mike, for making the process fun and providing me with a vehicle that I am beyond thrilled to drive!

GRSWalker

Oct 31, 2016

BMW Bridgewater is the best. I'm very thankful every time I come in for service, they do a great job making me feel comfortable and welcome. I like to have peace of mind when I get anything serviced, even if it is just complimentary fluid top-offs or clearing a low-tire pressure light. Their client services is just a stellar example of ANY business.

lfmjurado

Oct 25, 2016

Martin is patient and personable as a dealer! He actually reached out to me a month before my lease expired so I decided to meet with him early on. I was originally indecisive if I would go back to this dealership but I did because of his follow-up.

Jman16

Oct 20, 2016

I generally do not appreciate walking into a dealership and having a salesman follow me and drive me crazy. I had the best experience shopping with BMW of Bridgewater especially my salesman Justin, he was the best. I never felt as I was being pushed to purchase and rushed in the dealership. My husband and I experienced professionalism and courteous on the part of our salesman, he was right on point and really understood our financial needs as we explained our budget.thank you Justin!

Bill

Oct 18, 2016

Mike Watson and his entire team were fantastic., starting from getting my old car it's final service and turning it and ultimately driving off in my new car. It truest was a great experience and I would go out of my way to recommend BMW of Bridgewater.. Bill

Yuriy Dovbnya

Oct 8, 2016

I and my wife stopped at the dealership just to take a look at new series 2 cars. Justin presented me the car with options and let me know the special price. I researched it online and found that the price is very reasonable, and Amelia was very helpful to get more details and specs by email. So in couple of days we arrived at the dealership for the test drive. It took less than 15 min to pull the car out of the showroom. After test drive we decided to buy the car. The price negotiation and paperwork process were absolutely painless and super fast. In one hour I drove my car home. I highly recommend BMW of Bridgewater for your next BMW purchase.

Scott Symons

Oct 7, 2016

No pressure. Did for me what was asked. I was in a rush the day of delivery and they had me out the door with the car in about 1 1/2.

Laurie P.

Oct 7, 2016

Stopped in dealership on Friday night as I decided I needed to replace my 2007 and should start to look. I happened to find a car that I was interested in and took it for a test drive. As this was first car I looked at I was not sure if I wanted to buy so quickly. I explained to AJ the sales rep I wanted to think about it and would call him on Saturday. AJ understood and did not pressure me in any way. I thought about it overnight and realized BMW of Bridgewater has always been great to deal with and I have been happy with service dept so why not just go ahead. Stopped back in on Saturday and bought the car. Picked it up on Tuesday and everyone was terrific and I especially appreciated the BMW Genius, I think his name was John (sorry) who took the time to explain the technology in way that a non-techie like me could understand. All around wonderful experience, thank you!

Rindone02

Oct 4, 2016

Outstanding dealership and by far the best sales reprenstative I have ever worked with. Carmine was beyond helpful in my purchase of a new 3 series. Beyond pleased with the experience and I will continue to recommend others to purchase their bmws here. My dad and entire family will be back. Outstanding job carmine.

KRCarter15

Oct 3, 2016

Just complete my second lease transaction at BMW of Bridgewater, and I can say that I again walked away thoroughly impressed with the team.Friendly staff; extremely helpful; very transparent and open. And on top of that, I got a great deal.I can see myself as a repeat customer for years going forward.FYI - Mike Watson and Dave Wagonner are top notch! You won't be disappointed.

CaitlinRN

Sep 29, 2016

BMW of Bridgewater was great ! They worked with my schedule and did as much as they could to answer my questions and requests during the process of buying my car!

Happy Convertible owner

Sep 29, 2016

Our salesperson, Mike Watson, was extremely professional, knowledgeable, friendly and a pleasure to work with. I was pleased with all the aspects of my car purchase and will use Mike for all my BMW purchases in the future. I highly recommend Mike to anyone interested in purchasing a BMW.

bmylavar

Sep 27, 2016

Justin O'Connor simply rocked in helping me with the best numbers and turned the entire deal into a memorable experience! The overall dialogue was no-nonsense, efficient and driven by a single point agenda - to put the keys of a BMW in my hand. I more than recommend the services of this showroom/dealership and Justin, in particular. The other valuable players involved were Mike Shamy & Ozzo Mamoor from Management whose experienced insights were instrumental in adding to Justin's stellar skills, leading to wholesome product delivery - writing this as a customer who's honestly convinced that he has sealed a solid purchase, I am supremely confident that one can never go wrong with BMW of Bridgewater!-Bharath

JP

Sep 27, 2016

Bill Chludzinski is very kind and professional ! Give us all the advice we need and compare the different options very objectively, really good service indeed !

Homerun1

Sep 24, 2016

Bill Chuludzinski was great to work with. This was my fourth Bmw that I have bought, Bill and Bridgewater are the dealership I have on them all.

Tanzaniter

Sep 22, 2016

Walked in to BMW of Bridgewater and Bill C. Took great care of me from start to finish. After a quick chat on the phone, I came in for a test drive. He had all the cars I was interested in ready to go. He explained the differences in the engines as we drove around. We sat down at his desk and he gave his input on options while we came up with a dream build. What I wanted was very specific, so he suggested I build a BMW. He calls me the day the car arrives to the dealership. I was so excited and asked Bill if I could pick up the car the same day. He said sure and he had the car ready in a few hours. When I got to the car, It was exactly how I wanted it. i even found wheel locks already installed. Nice touch! He even double checked my old car for things I might of left and sure enough he found some items I couldn't of done without. I'm very greatful for Bill and the entire team at Bridgewater BMW. From start to finish, they did everything they could to make sure their service is as awesome as the cars they sell.

Aldo

Sep 21, 2016

I have many many many things to say about this place but I want to be short and just say stay away from this place and the xxxxxxxx that they use to convince you to buy a good car that is totally the opposite..I m having a nightmare with the car I purchased from day one and they refuse to help me out.........horrible experience.

Daniel

Sep 20, 2016

It was a great experience! Justin O'connor was very helpful and honest from the beginning to end. Helped me to find the right vehicle for me and explained everything I needed to know. No pushy or sales tactics. I would recommend!

karimid1

Sep 20, 2016

At first I was skeptical about getting in to another 3 series lease, being that Paul Miller BMW and their shady sales tactics left a sour taste in my mouth in regards to my first lease; however, Justin O'Conner structured together such a deal that I couldn't resist saying no to. He was patient, cordial. and most importantly, spoke with sheer honesty (unlike our friends at Paul Miller). I recommend this BMW dealership to anyone who is in the market for a new or pre-owned BMW.

newpurchase

Sep 19, 2016

Sales person Mike Watson was great. Very pleasant. Easy interaction. No pressure. Coming to finalize purchase terms, including my trade in, was also very easy and comfortable. I rate Mike very highly and would purchase again from him. The overall rating of our experience was downgraded by what happened next. The person who actually closed the deal on the day of pick up - Ozzy - was not good and was the one negative aspect of the experience. Ozzy was very efficient in having us sign papers but to the extent that he was robotic and rude. He would not break his signing rhythm to even engage us when we were trying to ask questions. There was no feeling of being a customer spending a lot of money to purchase a vehicle. At the end of the signing he then tried to sell us various insurance and warranty products, There was no way we would buy anything from him on that day and we would not deal with him again.

sg22

Sep 19, 2016

Great experience with David and AJ and Ozzy too! The team is great to work, courteous, and made the entire experience a pleasant one. I would recommend this dealership to those interested in a hassle free experience!

Ks91085

Sep 17, 2016

If this review is not clear it is directed towards Dave Wagoner, the manager at Bridgwater.I met this man today on September 17, 2016. Dealt with two of his very courteous client advisors and was given admittedly a great deal. I tell the client advisor on Thursday via email that I would be coming in on Saturday with my wife. The car I want is in stock but they could not get it for me to see in person from their Lebanon, NJ lot so I am asked to negotiate without seeing the car. I also agreed to take delivery on Monday, even though I traveled 1.5 hours to get the car today. I say fine since the deal was all but done on Thursday and I would make time on Monday to get the car. I am then told by Dave that they could not honor the part of the deal that had BMW paying off my last two lease payments. I explain that the client advisor I was dealing with online (who was not working this day because he was on vacation) said the two remaining payments would be taken care of. Dave raised his voice, reminded me I was already getting a good enough deal and said "we are done here" and walked away from me and my wife. I did not even try to renegotiate the deal I simply wanted what I was told on Thursday. I have all the emails and am going to FS about Dave's behavior. His coworker Mike Shamy also told me that he hoped I walked out since I was getting too good of a deal. I am bewildered at the way my wife and I were treated.

Happy Customer

Sep 16, 2016

I was very pleased with the overall experience at BMW of Bridgewater. The entire staff was pleasant, Professional, Honest and easy to work with. This is no average car dealership because it was so easy to get a great deal and drive away in my new BMW. I would highly recommend this dealership to anyone. It was my first time there but definitely not my last time.

ASarwan

Sep 15, 2016

Mike Watson is the truth when it comes to car sales/customer service. Mike went above and beyond my expectations, getting me into an M3!!

TomGraz

Sep 13, 2016

Justin made my new X5 lease purchase effortless. He was upfront, honest and easy to deal with which made the whole process very easy. I would return for another lease when this lease expires.

Otero,Lesley

Sep 12, 2016

I dealt with Carmine Forgione who was extremely personable from the start. He was completely forthcoming from the beginning which has not always been my experience with dealerships in the past. He worked hard to find me the car and price I was looking for and I will recommend him to any of my friends.Very pleased overall.

Matteo77

Sep 9, 2016

Mike Schamy is simply the best- this is my third car bought through Mike, and Carmine made the process honest and fun. A real pleasure.

Jcap

Sep 7, 2016

Terrific experience,My sales representative Carmine was extremely helpful in working with us to find the right vehicle that fit our needs. He was also open to providing us with details on multiple options until we found the one that worked.

RajatC

Sep 7, 2016

As an educated buyer, I approached BMW of Bridgewater as they had the most competitive pricing amongst all other dealers in central jersey. Martin Hernandez (CA) helped me from the get go and the entire transaction from start to end went quite well. The finance manager Ozzy Mamoor is very knowledgeable and friendly, which made the paperwork process an enjoyable experience. BMW of Bridgewater would be my first stop shop for any future car needs and would strongly recommend other buyers to consider them before going to any other dealer.

bmwz4

Sep 6, 2016

Carmine went way beyond what would ordinarily be expected to get me my car and so quickly.John explained the new technology so that even I could understand it.Ozzy made the finance process quick, easy and painless.Mike Shamy, a long-time familiar face, made sure that everything wnt smoothly

Falcon49

Sep 6, 2016

Met with sales rep who had strong knowledge of vehicles and pricing options. Understood our needs and met our timing to lease. Efficient process from application processing, pick up with appointment, paperwork completion, and car use training.

Ajay2983

Aug 30, 2016

I went to about 5 different BMW dealers and I found Bridgewater to be my favorite. From the price to the customer service I believe this one beats all. They are personal, not pushy, and they understand me as an individual and not just as a client. They were very honest and straight forward with a very friendly attitude. I was extremely happy with Mr. Mike Watson, as my client advisor. Super friendly, funny, and very fair with pricing. Unlike other advisors in other dealerships, I felt like I could be very frank with him and he listened to me. He gave me the best price without me even bargaining. Sales manager Mr. Mike Shamy was extremely nice and helpful. After agreeing on the car, I spoke with financial management, Mr. Ozzy Mamoor. I can't stress enough how personal they are, friendly, and honest. He gave me suggestions that would be in my favor and not about sales. He was extremely helpful and informational. Last but not least, Mr. John Palumbo, the tech specialist. He went over the features of my car with me. Again, very helpful, friendly, and he was a wealth of knowledge. Overall, I had a phenomenal experience with the best price. That's why I am rating everyone 5 out 5. And yes I am a real customer. My suggestion is that if anyone goes to other BMW dealers, save BMW of Bridgewater for last and they will see for themselves why this should have been their first choice. Thank you.

ckc

Aug 28, 2016

I recently leased a 428 gran coupe from BMW of Bridgewater with the help of Martin in the internet sales, and it was one of the best car dealer experience that I ever had. BMW of Bridgewater was one of three dealers in the area I was in negotiation with, but other two dealers failed to deliver a car that I was looking for. Although the others were also equally friendly and competitive in price, Martin was the only one who was able to deliver at the end of the day. He is very prompt in responding to my inquiry and made sure all things were in order in every step of the way, which I highly appreciated. I would recommend this dealership without hesitation to anyone who is looking for a new BMW in the area.

pat27pl

Aug 28, 2016

I was dealing with AJ as my salesman. AJ was great and went above and beyond to get me a deal. Even came in on his day off to deliver my car. Also Mike and Ozzy the finance manager were also great. Definitely recommend this dealership and AJ best salesman ever.-Patryk-

Driver

Aug 26, 2016

The sales representative (Mike Watson) was the deciding factor in our decision. Professional, knowledgeable and personable. Mike Shamy also very good. People are the most important asset of a business. If they are not good at what they do you go somewhere else.

Katy948

Aug 26, 2016

Easiet time purchasing a car. They made a fair offer and accepted no hassles, no pressure!Both Martin and Mike were great to work with

brad

Aug 25, 2016

Mike Watson and his team couldn't have made getting a new car any easier! He was very responsive to emails and phone calls. The team made the process seamless and as low stress as possible. Will be going back to Mike and the rest of the BMW team for all our service appointments and our next car

lovemycar

Aug 24, 2016

Bridgewater of BMW is a pleasure to do business with. We are repeat customers with two vehicles from BBMW. The technology assistance (BMW Genius) was excellent. It is evident that the team enjoys what they do and are proud of their product.

great experience

Aug 22, 2016

I had the opportunity to interact with Martin H. He is a very professional, transparent, and communicative sales associate. He established a trust based relationship and worked closely with me as I decided on which brand of car that I was going to buy from a couple of dealerships. I decided to buy a BMW from the Bridgewater mainly due to my interaction with Martin. I would highly recommend that anyone interested in a BMW to reach out directly to Martin.

karol123

Aug 22, 2016

Everything went off without a hitch.. This was the 3rd vehicle we have leased with Mike Shamy and our experience has always been very positive. Many thanks to the rest of the BMW Bridgewater team, they were all great.Steve Lavelle

RagingEnferno

Aug 22, 2016

I saw a car I liked from them online and called to do an inquiry about the item, they answered the phone quickly and responded well to my questions. After confirming details about the car, I went into the dealership, keep in my mind, I'm in NYC, and this dealership is in NJ so the drive is about 2 hours one way. My sales rep was AJ (Anthony Arthur), he was a very friendly guy and helped me with any questions i had involving the car and other things such as financing. They showed me the car I came to see, I test drove the car and they helped me with the car while i was test driving it; they answered any further questions about the car i had. After I test drove the car I decided that I liked it and that I wanted it. This car would be my first car that I have ever owned. I left a deposit and went back home to wait on the financing from my bank and bmw. I financed through my bank at the end, some dealers like to add additional cost if you do outside financing but bmw of bridgewater kept the price the same and didn't charge me extra fees. A few days later I was able to pick up my BMW and drove it home happily. AJ was a great guy that loves to talk, I'd recommend anyone in the market for a new or used bmw to drop by bmw of bridgewater and take a look around and talk to AJ. AJ got me a good price for the car and in the end, the long drives out to NJ and the tolls were well worth it, both me and my mom and friends are happy with the car. I'll be back in a few years for another :)

ScottDNYC

Aug 22, 2016

Carmine Forgione in sales, and his manager Anthony Catena made the purchase of my BMW 335 coupe easier than could've been imagined.From hello to goodbye I had a stellar experience. I will recommend BMW of Bridgewater to my friends and family, as well as anyone else out there, who would like to buy a fantastic product from fantastic people.Keep up the good work!!

Bailey

Aug 19, 2016

We stopped in to test drive a BMW. We have never driven one before and wanted to give it a try. This was our second time here because the week before it was to busy we left. So Martin came up to us and helped us with everything. Martin was amazing! Martin was very paitent. We test drove many vehicles that day! In the end we ended up leasing the X1 xdrive28i. Its only been a few days and I am still figuring things out but coming out of a Range Rover sport this is smaller vechicle but I love driving it!

Cupcake320

Aug 19, 2016

Hi. Just got my new 320. Love it. My salesperson Carmine was thorough and listened to what I wanted. They really worked to fit a lease into my desired budget. Their genius was also terrific in going over all the electronics. I would certainly recommend Bridgewater B M W.

Martinsville Driver

Aug 16, 2016

This is my second car purchased through Mike Watson at Bridgewater BMW. I was a customer elsewhere before that, but don't bother- go here first. There are few things I detest as much as buying a car- unless its a BMW. You expect more than the usual from BMW, and you get it with this dealership, and especially with Mike Watson. He's a true believer in what he does and what he sells. No "let me talk to my manager" BS. Straight talk from a standup guy. That he sold me a convertible M235 which may be the perfect car doesn't hurt. But his enthusiasm and sincere care for his customers makes this as good an experience as you can hope for.

new2bmw

Aug 15, 2016

Friendly staff and great service, AJ the sales rep was very helpful and patient. Showed us different car. The staff worked with me to get the right car and the right price within my budget

Wendat

Aug 15, 2016

Mike Watson is a super salesman! Knowledgeable, patient and totally service oriented. We loved working with him and appreciated the time and attention he gave to helping us find the right car. He didn't try to steer us to the most expensive models with the most options, but instead to find the best fit for us. As it turned out, we did want the more expensive model, but not because we faced hard pressure to get it, as in other dealerships. Mike was hands on from beginning to end and bent over backwards to ensure our needs were met. And he made himself available late on a summer Friday to help us close the deal.Similarly, Ariana Vera stayed late on a Friday to play her role: to train us on the use of the car. She is incredibly knowledgable about the workings of each BMW and was able to explain the technology in a way that we could understand. Her in-depth comprehension of all of the complicated systems was extraordinary! She provide her private cell phone number to call her anytime and plans to meet with us again to go over the car once we've driven it a little while.We love our BMW and couldn't be happier!

shelbyvin

Aug 12, 2016

Tajh was very knowledgeable about vehicle I purchased, quick and very helpful. Will come back again to purchase another vehicle. The diesel X5 I purchased is nicest car I have ever driven, thanks everyone!

Sunnyskies1927

Aug 12, 2016

The salespeople at BMW of Bridgewater are professional and friendly. They definitely work to ensure customer satisfaction! I never felt pressured to make an immediate decision and Justin O' Connor worked to offer me a very affordable monthly payment for my vehicle. I would recommend BMW to anyone looking for a pleasurable car buying experience .

Vish

Aug 9, 2016

He was very generous in explaining us with all the options as we had so many conditions.. he gave us 3 hours ..which helped us to get our decision right away.

ayanch

Aug 4, 2016

Justin O'Connor was our sales associate, He is very knowledgeable and made our purchase experience smooth and addressed all of our demand and concern nicely, I would highly recommend to Justin and BMW of Morristown to anybody looking to make a purchase.

Katie

Aug 1, 2016

There wasn't any stress in going through the buying purchase. Justin did a good job of listening to what was important to and must haves for me in my new car. He wasn't pushy with the sale he just listened and delivered me exactly what I wanted.

jjmarsh

Jul 31, 2016

The entire new car process was fantastic! They are excellent with customer service. This is my third BMW lease, all through the Bridgewater location, and I have no intention on ever changing!

jherrera

Jul 30, 2016

We recently moved the Bridgewater area and we were looking for a certified pre-owned vehicle. When we met with Tajh, he was friendly and extremely knowledgable about our particular vehicle. Once I knew what car I wanted, he worked with me on the price and he gave me a deal I couldn't resist! Couldn't be happier! In the future, I will definitely be reaching out to Tajh when I upgrading. Thanks again!

Moseley

Jul 29, 2016

Really great service, a couple minor thoughts, additional costs associated with tire replacement, not really informed of this until very late in the sales process, would have liked to know a little earlier in process. Real picky, but I had to pay a dollar for the connected really, wow!Otherwise, awesome!

smitchell

Jul 29, 2016

Moved up north from Florida so negotiated the entire car deal over the phone. When we picked up the car from the dealership everything was ready and everyone at the dealership was very helpful. They turned a sometimes very long and complicated process into a very simple and easy one.

mmackie23

Jul 28, 2016

My experience was easy and to the point. Although Justin was not feeling well, Anthony taking over was great. Ozzy was informative in the finance department, giving me peace of mind with the purchase of the tire package. Ariana was great teaching me all about the technology of the car, very informative, we enjoyed watching the storm that hit.

John Petrella

Jul 21, 2016

Tajh was incredibly friendly and helpful in getting me the best deal out of the nine dealerships I canvassed. Although I apparently did not qualify for a loyalty rebate, the dealership honored its price commitment nonetheless. And when my bank inadvertently misnamed the dealership on the down payment check, Ozzy was very patient while I sought its replacement.

Great-2016

Jul 20, 2016

- Very good customer services;- Tajh was very friendly and provided all necessary information which helped us to make the decision;- All the information provided are helpful;- John was helping us go through all the features and answered all our questions;- Dionne from Finance and Mike, the manager were all very helpful.

NJFR_2016

Jul 19, 2016

With every customer touch you feel as if everyone truly cares about your experience and wants to help you. The team will always do hats needed to take care of you whether that be staying open 2 hours past closing or working numbers (for purchases) until the cows come home.

shuchisharma

Jul 17, 2016

I have visited many dealerships in last 2-3 weeks (BMW and few others) and this is one of the best. My Client advisor Mr. Bill Chludzinski is a true professional and was courteous all the way from the beginning to the end of the transaction. He has 30+ years of experience in this industry, helped me with all the facts and worked with me on the customized lease options for X5 I was looking for. The BMW Genius, John Palombo is very knowledgeable and walked me through all new X5 features very patiently. I also had a chance to speak to Ariana Vera briefly while waiting in the lounge, she has in-depth knowledge of different car technologies and has very pleasant personality. Ozzy Mamoor, from Finance, is very organized and made entire paperwork quick and easy.I will recommend this dealership to everyone.

we

Jul 15, 2016

It was a good experience and I would come again and recommend ity to others. justin was helpful and the inventory was good and it met my expectations

Jflores021

Jul 12, 2016

I want to thank Mr. Carmine Fiorgione and BMW of Bridgewater for my new 2016 BMW X1!! They made the entire transaction such an ease and went above and beyond to make sure I was happy with my purchase. I will be shopping with them once again when my Infiniti lease is up in the next couple of months! Thanks again and keep up the great work!!

BMW-AAA

Jul 8, 2016

Very poor knowledge of their vehicles as far as sales is concerned, poor workmanship - car was left filthy and unwashed, not prompt - overal terrible customer service!

DEEPAK MADAN

Jul 5, 2016

The entire experience was fantastic. From building my M4 to picking it up, everything was top class. Carmine is a smart kid that knows how to make his clients feel accommodated.

Wiliam J

Jul 5, 2016

Everything was to the point; clear and concise.There was some delay on vehicle pick-up, but not significant.Tires did have 43 psi all around, which I thought was excessive. All else good.

COLONEL59

Jun 30, 2016

Since BMW's go a long way to selling themselves, you want a dealer that dispenses with all the hard sell tactics that define most car dealers (not just used car dealers). You want a dealer that provides great service, is responsive, is reasonable in their pricing and negotiating and most of all - is informative and passionate and wants to pass these two virtues on to their clients. My experience at Bridgewater met all these criteria.The highest standard to hold for a BMW sales operation, is to have it perform to the same exacting standards and integrity of the cars which they sell. That was my experience at BMW of Bridgewater. Mssrs Forgione, Mamoor and Palombo each did their jobs in a professionally thorough and friendly manner and easily conveyed their joy, passion and knowledge to me.

michmybe11

Jun 30, 2016

I had a great experience when I purchased my new BMW. Martin understood what I was looking for an took a lot of time to help me find the exact car. He didn't get frustrated as I went back and forth between different models. I didn't fell pressured to make a decision or choose a car that wasn't exactly what I wanted. I signed my paperwork with Ozzy, who was very helpful in giving me some great tips in general on leasing a car. Thank you to everyone that helped make this a great experience!

PBruno

Jun 28, 2016

You can buy a BMW X1 at any BMW dealership. But the challenge is having a level of comfort with the sales people, sales manager and finance manager. This is where BMW of Bridgewater did a great job. They gave me a great price and followed through on everything they promised. I will be back to buy again, perhaps in the next 30 days when my ML350 comes off lease. I am considering an X5 and this dealership has a great opportunity to convert me from a Mercedes customer to a BMW custom.

danielle715

Jun 27, 2016

The service here was perfect. I was treated with such respect and the transition on getting my lease went so smooth! Everyone was professional and friendly and I would go back again to lease another BMW!!

happywithx4

Jun 26, 2016

I knew when I sat down with Justin and he said "I understand your dilemma and its my job to solve your problem" that I was at the right BMW location and would not go anywhere else.

KCY

Jun 25, 2016

This was our first BMW! My wife and I have wanted to get a new BMW for the past few years. After doing our research, we decided this was the year and wanted to get an X5 35i with specific color and options. Of course, the thought of the buying experience was something that we were dreading. We went to BMW of Bridgewater to test drive the X5 and it really validated our decision of wanting the X5. From the time my wife and I stepped into dealership, there was no aggressive pressuring. What an awesome buying experience! Carmine Forgione, our Sales Rep was very knowledgeable, calm and provided no pressure. He was upfront throughout the negotiations and NEVER aggressive. The other staffers we dealt with Ariana Vera, the BMW Genius, and Ozzy Mamoor, in finance, were equally pleasant and explained things clearly. We love our BMW X5!

Jwd321

Jun 24, 2016

Thanks to the efforts of Justin I was able to lease a new red convertable for my wife as we celebrate our 50th wedding anniversary. Thank you for making me look good!

Isobel

Jun 19, 2016

Great people work there! Very easy to lease car there. Bill and his associates were very friendly.i would recommend that dealership to anyone in this area.

PrayBMW

Jun 17, 2016

From the time I entered the dealership, every staffer was extremely polite, attentive and honest. My Sale Rep. Martin Hernandez, was upfront throughout the negotiations process, was NEVER unpleasantly aggressive, which made it an exceptional experience. The other staffers that I encountered, Sales Mgr. Mike, Ariana Vera and Dioane Baksheesh were equally pleasant.I would highly recommend Bridgewater BMW as the place to go when you are in the market to purchase a car.LP

jrussa3

Jun 16, 2016

I've been to other BMW and Mercedes dealerships in the past. Bridgewater BMW by far and away has always surpassed my expectations. I was thoroughly impressed with my first buying experience two years ago. My service visits have always been a great experience, Deborah has been uniquely wonderful to deal with. Whether it's been routine maintenance or not, she is knowledgeable, professional and has a warm friendly personality.So when it cam time to purchase my second vehicle, I went back to Bridgewater BMW and was not disappointed. Christian was a pleasure to work with and Anthony's knowledge was complimented by his ability to project passion about the vehicles.Ozzy got us thru the paperwork quickly and efficiently but still thourough. I suspect I will be back soon for my next car.

Stacy&Ray

Jun 12, 2016

Simply the best service, my wife and I cant say enough about the staff, Carmine, Ariana, Ozzy, even spoke with the general manager. Great people!!!

Jag0830

Jun 11, 2016

As long time BMW owners we are still very pleased with the attention & service we received in purchasing our new car. We appreciate that BMW recognizes our owner loyalty too. Our sales associate Bill Chudzinski was attentive, knowledgable & honest. We appreciate the time he took during our purchase. Overall we give BMW of Brudgewater 5 stars. Janice & Dennis Gyma

Amanda Marie

Jun 9, 2016

Love love love the way I was treated at BMW of Bridgewater. From the time I walked into the door until picking up my plates this week, they have been simply terrific. Justin is simply the best client adviser. He put me in an awesome car that I ended up leasing right away! I honestly didn't come in there to make a deal but Justin really took care of me and gave me an offer I couldn't refuse. There was no back and forth in pricing. I told him I wanted the best price and he gave it to me right away. If you want a no hassle dealership and a great sales guy that knows what car to put you in, definitely go to BMW of Bridgewater and ask for Justin O'Connor.

Baseball

Jun 9, 2016

Bill did a great job for us. No underhanded concerns with this dealership. Great to work with. Straight forward. No curveballs. Very straight forward and trustworthy.

Ken

Jun 9, 2016

After looking for a pre-owned BMW, some dealerships left me feeling like they don't want to be bothered with my business. Bill C at Bridgewater BMW was very responsive and called back and followed up whenever I had a question and was very patient. Most of all, I felt like they were fair and honest and I was not getting screwed. Also, the Ozzy in finance did not push any products down my throat, he just explained them and let me decide. No high pressure tactics. When I went to pick up the car, Ari was so patient in explaining everything and provided her number and followed up to ensure I was satisfied. A GREAT dealership and worth the trip as I live 2 miles from Springfield BMW, I was happy with the feel of a smaller dealership at Bridgewater BMW. This is my 5th BMW and was by far the best experience.

mikez100

Jun 8, 2016

My client advisor is Martin Hernandez. He is knowledgeable, and very professional. Great service started from beginning to car delivery. Will come back for my next car purchase, and recommend to our friends.

Shahdt

Jun 6, 2016

We are very pleased with Justin as he walked us through the process of making better decision on our purchase. He is very knowledgeable and polite.

James T

Jun 5, 2016

My Client Advisor Justin O'Connor was flawless start to finish. He was able to provide me the BMW of my mother's dreams at an unbelievable deal. She always wanted one and on the day of delivery we arrived with a big red bow on the vehicle in mint condition (as it was a certified vehicle). We will absolutely be coming back again and recommending him to all of our friends. Thanks again for the great experience!

Olmo

Jun 3, 2016

Good costumer service, hospitality, quality of the product. Took some time to get all paperwork done but they were doing their best to speed up the process.

Paul Tighe

Jun 2, 2016

My salesman, Justin O'Connor was very patient and pleasant to work with. I had changed my mind 3 times within a week on what car I wanted and he was able to help me decide exactly what I wanted and needed. He then was able to search and find exactly the the 340i I wanted. When the car came in Adriana Vera spent an hour explaining all the features the car had to offer. She also said to stop by anytime with any questions. Everyone there was very pleasant and helpful.

Vkulynych

May 31, 2016

Great experience as always. Management is extremely knowledgable & helpful. Customer service personal is very professional. Referred a friend already, who got his car the same day. Would definitely recommend this dealership.

jrw3rd

May 31, 2016

Bought a new 2017 BMW X3 from BMW of Bridgewater this weekend. My second one from this dealer. The family minivan died, so we handed down the older X3 to my wife and I got the new one. As anticipated, the entire buying experience was great. Salesman Mike Watson took great care of me, keeping me well informed throughout the process. The car is fantastic, and I look forward to getting both vehicles serviced by BMW of Bridgewater and likely buying more from them in the future.

caseygabriel

May 29, 2016

I've always loved BMW's but never thought I'd have one of my own. Justin helped me to get a beautiful 328i and I couldn't be happier! I explained to him what I was looking for and he showed me all my options. He made sure everything was perfect the day I picked up the car. Everyone at BMW of Bridgewater was welcoming and helpful. Ozzy the finance manager was wonderful and explained everything perfectly. I will definitely recommend BMW of Bridgewater, what a great experience!

buick

May 23, 2016

This was a great experience. Highly recommended . I enjoyed purchasing a new car from this dealer. All the staff was excellent in making this a wonderful day .

top down

May 23, 2016

Martin's background as a BMW "genius" was very helpful. He answered all questions from knowledge. He was genuinely excited along with me as we charted the production line of one of the frist 2017 640's.

Mfj2707

May 22, 2016

They help you from the first step to the last one , like the honestly , patience and the costumer attention .They made the experience to buy a car very pleasant and easy , the salesman work with you until you satisfy .

alcoh99

May 20, 2016

Carmine is the best. He handled our purchase from A-Z in minutes, literally! Everything was smooth and the car is exactly what we wanted.

Car Crazy

May 19, 2016

Staff is highly attentive and committed to differentiated service. Courteous, efficient, polite, make you feel special. Only concern is the vehicle was delivered with wheels out of balance. It was taken care of immediately with a free loaner. I would still recommend them to friends and family.

SDeMaio

May 16, 2016

This was my first BMW. I contacted BMW of Bridgewater and was put in contact with salesperson Justin O'Connor. I explained to Justin what it was I was looking for and what my limitations were - he did an excellent job seeking out what I needed, exceeded my expectations by far and had me driving out of the lot with a smile on my face in no time. The car is beautiful. The service from sales to finance was fast and thorough. Dionne took care of me in getting the lease finalized and went above and beyond working with me on the details They even had Ari come out and sit with me before I left to go over the entire electronic system to be sure I was comfortable before I left. The whole experience was an A+ from start to finish, which cannot be said for many dealers. Great operation and I will certainly be back.

areda

May 12, 2016

All associates were polite, friendly and informative. There was no sales pressure from Mike Watson. Also, Ariana Vera was patient while showing us the features of the GT 335i.

lsebel

May 10, 2016

This is my second car from Bridgewater BMW. I initially met with Anthony Catena who was my sales consultant 2.5 years ago. He has since been promoted to sales mgr. and deservedly so! He set up the test drive for me on the BMW 340i with BMW Genius John Palombo. John was extremely knowledgeable, patient and understanding. He answered all my questions I had on the test drive and really convinced me without any pressure that this was the car for me! Upon returning to the dealership from the test drive Anthony had already got my 320i appraised and gave me the price on the trade in of what I was expecting. This time around Anthony crunched the numbers that convinced me I could actually afford this car on a 36 month lease. He then brought me over to client advisor Bill Chludzinski who couldn't be any more nicer and easy going. He put me right at ease and explained all the particulars to me about the lease. He had the car ready for me a few days later on the day I had requested. I met with Ozzy Mamoor the finance mgr. on the day I picked up the car to finalize the deal and sign the papers. He was very professional and explained all the paper work to me before signing on the lease deal as well as on my trade in. I appreciated his no pressure approach as to not trying to convince me to purchase any additional warranties but giving me very good information so I can make an informed decision. Bill then went over the car manuals and actually followed up a few days later to make sure I was happy with the car and that I had no concerns. Before driving the car home John met with me again and sat me behind the wheel explaining all the features on the car and again answering all my questions. He really gave me the confidence on my 32 mile drive home that it would be worry free even in spite of the rain. I also appreciated the fact that he set up the bluetooth for my phone and my home address on the navigation. I would not hesitate to recommend this dealership. It is worth the trip from anywhere!

vishy

May 8, 2016

Overall experience was great. Justin worked hard to find the car with the options we needed. One car he found was sold but he did not give up and found another one and got it transported.I'll refer my friends to him in the future.

Dan X3

May 4, 2016

Now the third car from Bridgewater BMW and once again a real pleasure to work with the team at BMW Bridgewater. Martin Hernandez was extremely responsive to all my e mails/calls and we were able to get the deal done very quickly/painlessly. They also handled my lease end inspection and had the lease end documents ready sign upon picking up my new car which was very convenient. This was my 2nd leased car I turned into BMW Bridgewater and never once did they try to add on end of lease charges, just a fair assessment of the condition in line with BMW guidelines. Dionne was well prepared/ready with all the paperwork and made the final step quick and easy. Will certainly keep coming back and recommending BMW Bridgewater.

Ken K X1

May 4, 2016

I just wanted to stop in and look at an X1 and I left with a smile and a new car. We 1st met Client Advisor, Bill Chludzinski, who couldn't be any more pleasant. He explained the vehicles to my wife and I in detail and we never felt pressured. Bill was able to answer any and all questions/concerns. We then met Mike Shamy - Mgr. and he was a gem. Mike understood our needs and met or exceeded each. Mike again made you feel good as a customer and "sealed" the deal. I would recommend the BMW Bridgewater to everyone. I always had bad experiences going to car dealers but not here. Great job to Mike Shamy and BMW Bridgewater team. Ken K

Chandni Pathak

May 2, 2016

Great experience, second car my family has bought from them! They stuck with us during the negotiation process and made it happen! Justin, Ozzy, and Mike were extremely dedicated to ensuring we got the price we wanted and fought with us to make it happen. Go there!!!

benjimatt

May 1, 2016

In the end, BMW of Bridgewater took good care of me. The got me out of my existing least and got me and my wife into the car we wanted to buy.

Lisa LaMana

Apr 29, 2016

I can't find words . . . complimentary enough . . to describe the 4 men at BMW of Bridgewater NJ that assisted me in a sale today. Lets be honest, no one like dealing with car sales reps, including Dr. Dave Cranky, who I do the car shopping for his family. I was given all the specifics about the deal, goggle all the dealerships in a 100 mile radius called all 5 that had the desired car, handed them the deal - all they had to do was call me back with numbers. Our local Eatontown BMW where helpful but the car sold, Freehold and Tenafly - I'm still waiting for a call back from the sales manager (after leaving 2 voicemail and its now 5 days later - sorry guys), the arrogance of the salesman in Springfield store eliminated them - ( I wouldn't buy a car for them if they gave it to me below cost) this leaves me with Bridgewater BMW. After calling and leaving a message for the sales manager, Mike Shamy, I received a call back in a half hour - I gave him all the specifics and he was confident and reassuring that his dealership could put this deal together. After looking at his inventory and running some number he called me back, I was PLEASANTLY SURPRISED by the deal he was able to offer me. I consulted with Dr. Cranky, called Mr. Shamy back and we agreed on the deal. The next FANTASTIC gentleman I met was Mr. Mike Watson. He called and introduced himself to me, informed me that he would be handling the detail of the sale, he was very knowledgeable and patient and was able to give me a $1000.00 loyalty credit. Nicely done Mr. Watson! When we arrived at the dealership we were greeted by a young man John Polombo who was very pleasant and cordial. Mr. Polombo was very well informed on the workings of the electric car and was AMAZING in teaching Dr. Cranky on how to use it. The last person we met was Mr. Ozzy Mamoor in finance, who was very PATIENT, understanding and answered my long list of questions without getting annoyed. I think its fair to say that I'm not easy to please, none the less to far exceed my expectations as they have - WELL DONE GENTLEMAN keep us the great work! L. Lamana

Sue P

Apr 27, 2016

Good Dealership. Great Facility. Friendly staff. Our salesman Bill is very experienced and easy to deal with.It was a smooth sale. Plan to go back to this dealer for service even though another BMW Dealer is right in my town!

JD08807

Apr 26, 2016

I made several trips here to research a 320xi purchase for my wife, coming once with her for a test drive with Martin Hernandez and getting a price quote. Not only was the initial quote not in the same ball[park as other dealerships that I had (only) interacted with online or by phone, but I found the whole approach demeaning and insulting. While Martin, and previously Justin, were respectful and helpful, the manager Mike turned me off with his attitude. THey seem to cater here to a very well-heeled demographic. We moved on to another NJ dealership that dealt with us in a much more straight-up fashion.

Minoclanaudi

Apr 24, 2016

Let me start by saying I love my BMW. It is truly a great car. However, if you want to ruin your purchase experience come here. I buy a lot of cars not because I am a dealer but because I love cars. As a result I deal with a lot of dealers. Hands down this is the worst dealership that I have ever dealt with. This was the first time that I traded in cars and it took one week form the time that I wrote the deposit check to pick up my car. I basically had to sell my vehicles for BMW of Bridgewater. The worst part was the attitude of the sales manager. You would think that a $72,000 car would command a little respect. My wife and I were treated like trash, absolute trash. Every time I called to schedule the delivery I got a different story. They have never followed up on why we have never been back. I will never set foot in this dealership again. I am sure that if they respond to this it will be a classic.

Fitz318

Apr 23, 2016

Great Experience with all of staff at BMW of Bridgewater especially my knowledgeable salesman Martin Hernandez. They made the process easy, fast and haggle free!

jwang685

Apr 19, 2016

The staff at this dealership are so friendly. They made the usual torturous experience of buying a car very painless. I would definitely come back to this dealership again and recommend them to my family and friends.

NairR

Apr 12, 2016

We recently leased a new 535Xi from BMW of Bridgewater. Sales team at the dealership was stellar especially Mr. Mike Watson. He was not at all pushy like other sales people and did an excellent job in explaining the numbers and other stuff. If at all I make my next purchase or lease from BMW of Bridgewater, it will just be for the amazing sales team they have. I will give 5 out of 5 stars to Mr. Mike Watson and team. Our experience w/ finance manager Ozzy Mamoor was horrible!! It all went really smooth to the point when he was done explaining the tire and wheel protection package offered by this new company CNA. When he quoted an exorbitant prize for a 3 year coverage, I told him about what others paid for the same coverage over a three year term. He pulled the warranty papers off the table in a very disrespectful way and his behavior afterwards was extremely un professional. He didn't even have the courtesy to put all paper work in a folder and hand it to us. We had to scramble for finance papers all over his desk with 2 year old kid in hand. All these time when me and my wife were gathering papers, this gentle man was holding the door open so that we get out. I would recommend the management team to send him for a behavioral training course which is relatively cheap these days. It will be really worth spending that money.

Carbon535

Apr 10, 2016

Justin, Martin and Ozzy hooked me up. Big thanks to you guys. Stuck with it and got me the car I wanted. Ozzy actually got me a better rate than I could get on my own. Thanks to the staff at Bridgewater BMW.

Purple Bunny Unicorn I like potatoes

Apr 9, 2016

Great service. I love my car. It's so great. Martin was very nice. I already have drove in it a lot. Great service here.

David Finkelstein

Apr 5, 2016

Mike Watson and the staff at Bridgewater BMW could not have been more professional or courteous. I told them exactly the car that I wanted and they did everything possible to get me that car at the best deal. When I had scheduling issues related to picking up the car, they were very accommodating and worked with me to make me feel comfortable.

Dbasali

Apr 5, 2016

Good service everyone was very kind and helpful. Very satisfied with my car. Ari was also extremely helpful and great to work with. Thank you.

bhnewbrunswick

Apr 4, 2016

Dave was great about helping my find the right car. He was very helpful in selecting options and great to work with. Carmine was also good about helping me on the day I picked up my car and coordinating with my insurance agent.

Doctor George

Apr 4, 2016

Outstanding people in all respects. The best car buying experience I have ever had. I would buy my next car there without a doubt, and would have my friends buy there too.

mokfw

Apr 4, 2016

Everyone was very helpful and efficient. They took the time to get the most out of incentives and found the car I ordered already available saving an additional $1000. The delivery process was on time and without incident. Ari was also very helpful as she knew my vehicle inside out!

rvy5003

Apr 4, 2016

I went in to to test drive and potentially purchase a m235 xdrive. I personally live close to another BMW dealership and my parents live close to another, however, we saw great reviews for BMW Bridgewater. We were not disappointed. Martin took his time with the sale. At one point, another customer came up to us randomly and told us Martin is a great guy! Dave assisted in the sale and also was great to deal with. After the sale, Ozzy took his time recommending what seemed like were things he would personally consider if he purchased a new BMW. Ariana, the BMW genius, explained and assisted with with everything post purchase. Great experience overall.

Karan

Apr 3, 2016

The process was very smooth and the people were very friendly. I even got a very good deal and would buy from this place again.

Alex328

Apr 1, 2016

Carmine was very helpful in my purchase of a 2013 CPO BMW. I was very pleased to work with Carmine and the rest of the BMW of Bridgewater team.

Parello,RickX5d

Apr 1, 2016

I went from Audi, to BMW. My experience with BMW was outstanding. I didn't have to haggle back-and-forth with negotiations. My salesman was exceptional, he learned everything about me, and was able to customize (build) my X5 to fit my personality.

Jianna Scarpa

Mar 29, 2016

Bill, as well as the rest of the staff, was extremely helpful and always accessible from start to finish. They did everything to make me feel comfortable and at ease throughout the buying process. I would definitely recommend BMW of Bridgewater for all of your BMW needs.

Crogers53

Mar 28, 2016

The staff is truly wonderful and very helpful. I traded in my old bmw and got the X4. Martin was fantastic to deal with and I truly recommend visiting the store!!

fahmy.nancy25

Mar 28, 2016

BMW of Bridgewater was by far the most helpful dealership with so many awesome deals to choose from! Amazing experience with BMW Bridgewater. Will definitely be returning to them again once my lease is up to get another car from them!

YS

Mar 28, 2016

The staff was very friendly and courteous. Excellent overall experience of buying new BMW. Just a small feedback for sales staff to be little more open and clear.

Darb1227

Mar 27, 2016

Had a great experience with BMW Bridgewater after car shopping around for a few weeks. Carmine and Ozzy helped me get into an amazing car!

bavariandan

Mar 25, 2016

In the past, I've leased my BMW's from Paul Miller in Wayne. After my recent experience at Bridgewater BMW, all I can say is I will forever be doing business with the most PROFESSIONAL, PATIENT, and DRIVEN Client advisor, Justin O'Connor. My experience with Justin was like no other; he got me into the car of my dreams without hassle, and always went the extra mile for me. I urge those reading to meet with Mr. O'Connor for their future BMW purchase/leases. You will NOT regret it.

KTV

Mar 25, 2016

I started my day at another BMW dealership in Edison. I received an email saying there was a special event so I decided to go. The event was in full swing but when I arrived with my children to test drive an X1 I was less than impressed with the service and the experience over all. FROM THAT DEALERSHIP....I CALLED BMW OF BRIDGWATER and I was transferred to Dave Wagoner. I told him that I was at the dealership not having any fun and wanted to know if he would help me lease a vehicle in the X series. LATER THAT AFTERNOON....my husband and 3 kids drove to BMW of Bridgewater and right away we saw and felt the difference. Huge selection of cars to choose from, attentive hostess in front of the show room, and we were treated like potential buyers right away. We only waited a few minutes to SIT DOWN and speak with David....all 5 of us...and long story short....we signed a lease for a 2016 X4 that day. We left happy and very satisfied. David was eager to please and got us everything we asked of him, including a great rate and terms. We also worked with Bill Chludzinski who was knowledgeable, honest and fun to work with. I will not step foot into the Edison dealership for sales or servicing even though its closer to our home. We can choose where we spend our good money and BMW OF BRIDGEWATER made it such a pleasure. I felt not only did we get this incredible driving machine but we got the incredible buying experience to match at BMW of BRIDGEWATER! Thank you to such a wonderful team and thank you for saving the day!

dylanhastings

Mar 22, 2016

Very good deals. Thanks to Carmine Forgione I had an outstanding experience. Everything went very smoothly and I was able to drive out same day in a new car.

mikewhitehousestation

Mar 22, 2016

Thanks to David Wagoner and his colleagues for an outstanding experience in purchasing my new car, and also to Chad and the Service Team for their help with my previous BMW. I received prompt, courteous and effective service from everyone. The whole team did a great job and I am a loyal customer!

PLR

Mar 22, 2016

I have purchased about 4 vehicles from this dealership over the years.(following them to their current location in Bridgewater from Lebanon). The sales experience has always been excellent-no high pressure stuff you get in lots of dealerships. The sales people are full of information to help me understand all the features on the vehicles and decide what is the best vehicle for my needs. Every service experience has been wonderful also- I have to admit they make me feel like royalty! And the process is so easy. The last experience in service I was so embarassed because i had to return the loaner car with a dent in the side (hit and run in the street) and they made me feel like it was no big deal. I can't see any reason to go anywhere else!!

justdave

Mar 21, 2016

A sincere note of thanks to Chad and the entire team for going above and beyond to diagnose and resolve a recurring problem. The team provided a loaner and went out of their way to test the car, review previous invoices to ensure warranty issues were appropriately taken into consideration, and took the time to explain exactly what was done and why. Moreover, the team showed tremendous attention to the age of the car and balancing the repairs against the value of the vehicle. Thank you for making this a good experience and an honest focus on the customer!Dave

Bridgewaterbmwisawful

Mar 19, 2016

I am sitting in the lounge waiting to return my vehicle. The dealership repeatedly messed up appointments we had to have an inspection of the car prior to returning it therefore making me skeptical that I should bother making an appointment to return my lease. Now I have been waiting for 50 minutes with no end in sight and it is not even busy. I am watching employees walk around doing nothing or offering beverages to potential buyers. Quite a disparity in service depending on whether you are buying or returning a car. I will never come back to this dealership. I will drive the extra distance to go to freehold where I received outstanding service.

Jason

Mar 19, 2016

After researching for a while on new car, decided to go with BMW. This was the least stessful car purchase I have had. Bill and Ozzy made the whole experiance pleasant and completely pressure free. Everyone in dealership has been great to work with.

Dan

Mar 14, 2016

I was skeptical when I first entered the show room last December, however, Mike quickly turned me around. The entire process from building my manual 435 to delivery this past weekend was flawless and as described by Mike. I also felt (and still do) that I got a great deal on the car of my dreams. Absolutely no buyers remorse.

David

Mar 10, 2016

This was my first time purchasing a car from this dealership and overall it was an excellent experience. Everyone at the dealership was extremely friendly. The associates I worked with worked very hard to make sure I was comfortable with my purchase.

Bknyc

Mar 1, 2016

Great experience- From introduction, through negotionation to delivery. All worked as promised. Mike Watson and team did a great job addressing all of our needs.Thank you- Mike

Harish K Valappil

Mar 1, 2016

This is the second time am purchasing a car from this dealership and on both occasion i have had wonderful experience. I was allowed to make my choice rather than sales person entrusting on some cars which they want to sell! Second time it was even more smoother, within couple of hours i was out of the showroom with my new car. Justin was working on lightning speed in completing the documentations etc. Anthony made sure that i was taken care well, both of them worked together to get me the best deal possible. They were ready to my work my way which i have seldom seen in other dealerships. Ozzy helped in getting the paperwork done quickly explaining me each document i sign on. Overall it has been an excellent, wonderful and awesome experience. Never thought car buying can be such a wonderful experience. Thank you!

JustinHarris

Mar 1, 2016

The whole team at Bridgewater BMW did a great job of getting me what i wanted and making the experience easier then you would expect when buying a car. I would recommend Carmine to anyone in the market for a luxury car, he knows what hes talking about and gets you want you want.

BMWgirl16

Feb 28, 2016

As an out of state customer, my experience at Bridgewater BMW was seamless! My client advisor was very professional and ensured a smooth transition for me to drive away and be happy in my 535i Msport!

YMB_M4

Feb 28, 2016

I had a terrific experience with Justin and the BMW of Bridgewater team. They worked hard to get me my desired vehicle at a price other dealerships could not beat. Justin was very knowledgable about all BMW products and acted in a very professional and timely manner. I have already recommended the BMW of Bridgewater team to several family members and colleagues.

garytash

Feb 23, 2016

Excellent service, courteous and I did not feel pressured to buy a car. The car was exactly as advertised. I will definitely recommend this dealership.

JuRe

Feb 23, 2016

I had a very good experience at BMW of Bridgewater.Bill was great even I showing up without making an appointment and with two kids.He was very detail oriented, patient and attentive.And very professional, showing me the car I wanted and the various possibilities I could choose regarding accessories, colors, payment methods, etc.And all the team made a great effort to turn this experience a remarkable one.

Koolkess2

Feb 16, 2016

I had a wonderful new car buying experience. Bill made my purchase easy and pleasant. Ari was wonderful in teaching me all about the BMW features. I would highly recommend going to Bill C. if you are thinking about buying a new/used car. i

Christian Sanchez

Feb 15, 2016

We Had an excellent experience with Carmine Forgione. He was very knowledgeable, demonstrated all of our options, was very patient, and provided excellent customer service in a relaxed and welcoming environment.

SUSANKIM

Feb 7, 2016

Justin O'Connor was professional and courteous! Best car salesman I've dealt with. He was direct and sought out exactly what I needed and wasted no time. I have a crazy busy schedule and being a women, often feel I'm being duped by car salesman. The last thing I want is to have to negotiate back and forth with dealers. Justin made my X6 purchase experience so pleasant and hassle free. I would highly recommended him and definitely going back to him! Thank you Justin!!

Terrence S...Mini Cooper is My Life

Feb 2, 2016

Came to BMW Of Bridge Water From Brooklyn NY To Buy a 2013 Mini Cooper and walked out with One !!!! Even though my Trade-In was Value lower then I expected they Worked with me in lower the Price of the Car !!! GREAT customer Service .. Thanks You Guy and. Special Thanks to Carmine Forgione

Docnim

Feb 1, 2016

Everyone I dealt with from the salesman, the BMW geniuses and the finance staff were professional, patient and easy to work with in getting my first BMW. I feel very comfortable knowing that I will be coming back for service routinely. Hopefully this is the start of a long relationship.

MarlonA

Feb 1, 2016

Chad Renninger has been my service advisor for the past 8 years. Because of his professionalism, honesty and camaraderie over these years, I've continued to do business with the dealership and looked no further this past January when I needed to shop for a replacement vehicle. We leased two vehicles in January 2016.Carmine made the process simple, hassle free and a pleasant experience on both occasions. The management team was also very professional.

Vbrown

Jan 31, 2016

Good morning Leslie Thank you so much again for an exceptional car purchasing experience!!! As Ozzy stated "loyalty is worth its weight in gold" I can truly say that from yesterday's experience with you that we are now loyal BMW OF BRIDGEWATER CUSTOMERS!God bless you & thank you very much again for an Amazing experience!!! We loved Ozzy too!Best Regards,Jeffrey & Veronique

Meenakshi

Jan 29, 2016

I have visited Many BMW . i think Bridge Water is the best. Everyone is helping and understanding the requirement we have and Hope this Good Relation will continue. No embarrassing hassle or pressure and minor negotiating. Leasing a car with justin is walk on cake and the staff at Bridgewater BMW was a pleasure

So4444

Jan 25, 2016

They worked hard to find me a car in my price range and took the time to make me comfortable driving it. All the people I met treated me respectfully

ag25

Jan 19, 2016

I arrived at BMW Bridgewater to test drive a BMW X3 which I had been wanting to buy since a few months. Since it was my first car, I was really nervous. But then, I had the opportunity to interact with Justin, who was the just right person. He was completely honest, listened to me intently and calmed my nerves. It was really amazing to realize that though I had just come for a test drive, I ended up buying the car on the same day. At the same time, I have to mention that this wouldnt have been possible without Justin's help. The price I quoted was initially very difficult for the manager to accept, but Justin kept on pressing my case with the manager and managed to get me a great deal. In the end, I was a happy customer who would like to return to BMW Bridgewater for future car purchases. I would like to recommend him and the dealership to anyone who's planning to buy a BMW in the future. In fact, I have already told my friends about it and would like to see them doing business with BMW Bridgewater.

Bob S

Jan 19, 2016

After buying a house, buying or even leasing a car is usually the next worse experience. I found the 328i on the website, confirmed its availability, and met with Leslie Burwell. She coordinated my visit the next day and worked out the best deal. No embarrassing hassle or pressure and minor negotiating. Leasing a car with her and the staff at Bridgewater BMW was a pleasure. Too bad they don't sell houses.

Bobm

Jan 19, 2016

After I waiting for someone to come meet me, I was given to Michael Watson and he was very professional and gave me a good deal

JoeSav

Jan 19, 2016

Started with communication over phone with Leslie Burwell and ended with me going home with my BMW. Traded in my Lexus and the made every attempt to keep me in my price range. Own Mercedes and Lexus and test drive convinced me to move to BMW. Always felt they looked to make the right deal for me. Will return when the time comes.

Joan Rooney

Jan 16, 2016

Great service with friendly, intelligent and courteous sales. Quick response to my needs and desires and able to accommodate my business and family schedule. Made my experience pleasurable and stress free.

bbthecarguy

Jan 6, 2016

Negotiation process was fairly straight forward. Not sure I got the best possible price but it was reasonable. Once agreed on the deal the staff accommodated my request to schedule tire replacement on my old car at the time of a swap (BMW charges much more for worn tires on lease returns than the new tire cost). Overall the experience of swaping the leases was stress-free and quick.

Bmwbridge

Jan 5, 2016

We walked in for the first-time and got the deal what we wanted. And the following day we were told that the car was ready to pick up. The sales associate Bill Shludzinski was very knowledgeable and patient with us. Truly we appreciated his help. Most importantly this dealer knows how to manage the customers and we will definitely go back next time for the second car.

Dordonez1

Jan 4, 2016

Leslie was very Profecional, knowledgeable and very easy to talk to. She made the deal and made it a great experience. The entire process was easy and made simple. Everyone at this dealer was pleasant and helpful. Thank you for been a great team.

Ezrac123

Jan 3, 2016

Bought a BMW X1 from carmine. He came highly recommended from my brother who purchased a BMW 535 from him. Service was impeccable and the whole buying process was made very simple. Car is excellent quality and a great value. Picked up the car same day that I called him to inquire about it. You can't go wrong at BMW of Bridgewater

pritesh86

Jan 3, 2016

Great customer service all around and excellent price! Both Mike and Ozzy were very professional and friendly. I will definately recommend Bridgewater of BMW to my friends and family.

Normie447

Jan 2, 2016

No pressure sales in picking the right vehicle a definite plus. Sales process very professional and managed efficiently. Closing process quick and efficient as well.

amy

Jan 2, 2016

The sales team understands the customer's needs, product, and inventory; they are adept at providing the client with appropriate opportunities to make a purchase.

Dharmen Patel

Jan 1, 2016

I just leased my 1st BMW from this dealership. The thing that differentials this dealership from the few other bmw dealerships is really the people. There was no sales pitch or force to buy/lease. From Mike Watson (assisted the 1st time I came in..took a lot of his time to take me for a test drive and show me options) to Amelia Lepera (who helped me on the internet before I came in again) to Justin Connor (who helped me close the lease and walk out with my fabulous car). They all had a great attitude and I cannot stress this enough..great people oriented culture.

hungryjackers

Dec 29, 2015

The sale time was really fast and i liked it. Justin was a great person and got a good deal. My loan app was taken care in no time and was able to pick car very quickly.

K.Li

Dec 26, 2015

Through email communication, Martin and Amelia are very helpful to find the best car to fit my needs. When meeting them in person, Martin was very patient to recommend the car and helped with all other things, such as adding the new car to the insurance and registration. I would recommend this dealer to my friends.

Ahmad 1998

Dec 24, 2015

Justin Conner was great. He was very prompt in replying to our many emails and made every effort to gave us satisfying answers to our questions.

Srisan

Dec 24, 2015

Everyone that we interacted with provided great service. I recommend this dealership for their service and the ease of buying the vehicle from them, overall excellent service.

Mybmw

Dec 22, 2015

Carmine Forgione was a gentleman and remained committed to finding me a Bmw under the conditions and price I named. He delivered!He was non-aggressive but persistent in his approach. In the end everyone one was happy.Furthermore BMW "genius" Ari Vega delivered the car with all the knowledge I needed to get on the road. She also gave my kids mini BMWs of their own. Ozzy Mamoor made the finance easy and he was also a gentleman. Very happy! Now it will be a happy new year!

neria

Dec 22, 2015

Easy transaction, friendly and great customer service! Thank you Mike and Team for helping me with the lease of my second BMW from your dealership!

AJ

Dec 21, 2015

I really enjoyed the experience with this dealer. It is not easy to buy a car but the process was very smooth here. Martin was a very helpful and responsive.

Aschumm

Dec 21, 2015

1- listened to my wants & needs2- accommodated my idiosyncrasies3-thought outside the box4- came up with strong recommendations5-worked a great deal for me6-didn't push7-held my choice of car and helped with transportation in off-loading my other lease8 - found the perfect car for me9 -treated me like I was more important than the sale

Jan101

Dec 21, 2015

The sales personnel gave us excellent service from the time we came in and started to look at new cars. The staff was very informative and helpful in answering our questions, giving us the information we needed to decide on what car we wanted.Then when we bought the car,they were very patient and informative teaching us all the new features, since our latest car was 12 years old and we were not familiar with all the latest features and technologies. Their advice on what we might like or need was very helpful and appreciated. We really enjoy driving our new car and feel that the safety features are excellent.

cbmagic

Dec 17, 2015

Went to dealership open house to test drive BMWs with no real intention to buy a car that day. My sales associate Leslie Burwell was a major factor in my decision to buy a car that day. The entire experience and no hassle deal made with vice-manager Dave on a truly beautiful car made the purchase a "no-brainer". When picking up the car every person in the dealership made me feel special. Ozzy was masterful at finishing up paperwork, John is a guru with car details and Leslie and Mike were charming and helpful. Looking forward to returning to pick up my plates with a list of questions for John!

minnie

Dec 17, 2015

We interacted with Bill throughout the process and he was very upfromt about all the advantages and also the disadvantages of owning a BMW....we tried to act as if we did not know anything and surprisingly he not even once went against what we generally know about BMWs....very polite, accomodating....when it came to negotiation his experience showed above all the rest of the dealerships as we ended up buying from him not only because of the price (which was being matched elsewhere) but because he made it very convenient and was responsive to requests.....

NJPAC

Dec 15, 2015

I just bought a used 2010 BMW 528i and the overall sales process was very smooth and pleasant. I just inquired thru their website and immediately got a response back from Amelia; asked a few questions and was provided the information. I was skeptical since I've read several negative reviews about the dealership but I scheduled to check out the vehicle anyway. At the dealership, Bill was there as soon as I get there and the vehicles that I inquired are just outside and ready to be checked out. I did the test drive and Bill was very helpful and provided me with all the necessary information about the vehicle history (since it's a used one) and no sales pressure at all. At the end of the test drive, I had the necessary information to decide whether to buy or not (and I did). It was a good buying experience for me - Anthony and Ozzy helped out on the paperwork, then their vehicle specialist (sorry forgot her name) walked me through the vehicle's features and she was very good in explaining all the details about the car. So overall, I have a very pleasant buying experience at this dealership.Prior to my appointment at this dealership, I did scheduled and visited another dealership (which have good reviews) and did found a vehicle there that's within my interest - the sales guy is a typical 'salesman' (e.g. pushy, feeling important, etc.), made me wait for 10 minutes before attending to me and the first question he asked me is 'so, what are you driving right now?'. Didn't really like the tone but I was there to check the vehicles so I just let it go. The vehicle wasn't really prepped up for viewing and it was located way back of the lot. The sales guy provided me vehicle information but mostly based on his opinion. In any case, the car was good enough for me and would have made the commitment if I didn't have a scheduled appointment at the BMW of Bridgewater and the rest is history, as they say.

myplane99

Dec 14, 2015

Carmine was helpful & knowledgeable & understood my needs & goals.The car was detailed & perfect on delivery & a detailed description of its systems given before we drove off.The closer was professional & helpful in explaining the various options we had available to us as dealer add-on insurance/maintenanceOverall a very positive experience.

Asgeld

Dec 14, 2015

Mike Watson was accommodating. Answering all our questions and working to stay within our budget by helping to choose options to eliminate that we really didn't need. Frequent contact after we ordered the car until delivery.

Joni Jefferson

Dec 14, 2015

I recently purchased a 2016X5 and Absolutely Love It!! Carmine and the whole BMW Bridgewater staff from the manager, finance team, Sevice team, Front desk staff were exceptional! They helped to make my decision to purchase effortless! They were extremely patient with me and made me feel valuable! The whole process was extremely efficient and seamless! They really took the time to explain and give me an extensive tutorial of my car! I have been to several BMW dealerships in the area and hands down.. This one is he BEST!

Maureen Chatfield

Dec 8, 2015

I was not convinced that I wanted another BMW until a met with Carmine Forgione at BMW Bridgewater.Carmine 's THOROUGH knowledge of BMW's stable of cars and his calm demeanor and sincere desire to assist me made it possible. I decided to lease the newly designed X1 and I must say I am thrilled with its improved features and ride. Also Ozzy Momoor in finance clearly and patiently explained the BEST lease structure for me. Once again, a huge improvement .I truly feel that I belong to a club-family-group- of like minded people who really care about the product that they represent and the people who invest in them.This is my 6th BMW and as my life and needs change so do my needs in the vehicle that I drive.This team has done an excellent job in matching the car to the client.It's not a car, it's a driving machine that gives me great pleasure and security, from its superior headlights to its responsiveness and ease of use. And least I forget, from the moment the front desk directs my call graciously and calmly no matter how crowded the showroom may be, to the lovely well stocked lounge, all details and all on this BMW team seem to be hand picked. Kudos BMW of Bridgewater.Thank you for all your effortsMaureen Chatfield

OHARA1234

Dec 8, 2015

Sales person Justin was very knowledgeable about all the cars and made the transaction VERY easy! He was true pleasure to work with. Denis O'Hara

p1331

Dec 6, 2015

excellent group of people at this dealership - everyone is interested in helping you and making sure that your experience is the best it can be

cpy

Dec 5, 2015

The dealership staff was terrific, from beginning to end. It was an enjoyable buying experience, and I will recommend the dealership to other people shopping for BMWs.

Happy Customer

Dec 3, 2015

Buying a new car is stressful and one always approaches dealers with skepticism. You tend to feel like you are getting taken advantage of. Most people hate buying a new car because of this. My experience at BMW of Bridgewater was the compete opposite. Folks were friendly, helpful and truly wanted me to feel like I was being treated fairly and as a customer that they hoped would come back again.

rg72

Nov 29, 2015

Being a first time BMW buyer, was a little worried how the whole process might go. Would like to thank Justin and Ari who helped us get a nice deal and also go over all the features of the car. Justin's knowledge and help with getting us the 2015 Used car was exceptional. Ari helped us go the features in detail. Overall a very pleasant experience.

DhyanDina

Nov 21, 2015

We worked with Justin O'Connor to purchase our BMW at the bmw of bridgewater. We were not pressured or rushed in to buying the car. Work with Justin. He will work with you to get your dream car at fair price.

X3fan

Nov 20, 2015

Truly a family owned business making you feel at home and the purchase of our car a great experience. Once the sales person Bill "C" learned that we had already did our homework in terms of what features we wanted and that we were talking with two other BMW dealers, he gave us the best price of all - no hassles, no mark-ups on BMW-offered finance. As a matter of fact, they went extra miles to find a lower rate from another bank. We ordered the car with the exact features we wanted, and it was delivered a week sooner than promised. The pick-up of the car was also a pleasant experience. The technician was so patient and friendly in explaining the operation of the car, even we did not purchase the extended warranty.

jennifer0609

Nov 19, 2015

Staff was very friendly and informative. Worked mostly with Leslie Burwell....she was awesome!...as well as everyone else i encountered.I worked with a young gentleman and young lady that conducted the tutorial of the car and they were great.....can't remember their names...but a big thanks to them as well. I would not have made it home without them!!! LOL

charrison33

Nov 17, 2015

Spoke with Martin Hernandez on the phone looking for a Certified Pre Owned X3. He had several to show me and even found one that we didn't know about. Very helpful and professional.

John1115

Nov 17, 2015

Worked with Dave Wagoner, Mike Shamy, and Ozzy Mamoor on purchase of 2016 X5. All 3 were great and they made the experience enjoyable. This is my 5th BMW purchase from this dealer and I would recommend them to anyone in the market.

Angell413

Nov 15, 2015

Staff was friendly and very helpful. The follow up was great as well. Will recommend this dealership. Loving my new BMW. Thank you Bridgewater BMW!

BMW330ci

Nov 14, 2015

The dealership understood the situation, did not try to up sell and methodically analyzed the problem to produce the best outcome possible. The problem required a balance between the diagnosis/repair cost and the the value of the vehicle. They kept this in mind and, I believe, they did more work than what was billed to try to bring a resolution.

Henry35

Nov 13, 2015

Pleasurable experience and Carmine was extremely knowledgable on all aspects of the vehicle, friendly and always followed up as he promised. He is by far the best sales associate I have ever dealt with.

Karthik

Nov 13, 2015

Mike Watson and Ozzy has been extremely friendly and have worked out a good deal for me.. Inventory was good and so the condition of the cars.. I would recommend folks for any pre-owned and new BMWs.. I travelled internationally and they have been able to help get the documentation and other stuff worked out seamlessly

st1996

Nov 13, 2015

I purchased a new BMW from this dealership in August, 2014 at which time I purchased a 5 year BMW Tire and Wheel Protection Policy. I was informed that I could cancel the protection policy at any time during the 5year term and receive a prorated refund by simply contacting the dealership Business Manager.Recently, I decided to cancel the policy and I requested cancellation as instructed to the Business Manager. I have sent multiple emails, none of which were responded to. I have now escalated this issue to BMW Corporate for assistance. Each day that goes by without cancellation reduces my refund, so I am very upset at the lack of response by the dealership.I cannot recommend BMW Bridgewater as a result of this poor client experience.

Amy123

Nov 10, 2015

Justin O'Conor was very professional and friendly. He worked out a deal with me that met my expectations. He delivered on every promise he made and was always on time.

Avi

Nov 9, 2015

My overall experience with BMW of Bridgewater has been amazing, I was dealing with Carmine - the sales advisor at this facility, he has overall knowledge on the car he sold and dealing with him was smooth and amazing

Junmin Huang

Nov 9, 2015

I highly appreciate your professional excellence in my car's purchase recently. It includes your broad knowledge in car performance, focus on customer, and kind attitude, and more.

pta123

Nov 9, 2015

Easy, smooth transition from one lease to the next. Very knowledgeable staff. A very organized and thorough process. Every staff member went out of their way to make this a good experience. No hard sell. I wouldn't drive anything else!

Jenny68

Nov 5, 2015

All of the employees are attentive, honest and respectful. They called to follow up after my lease to see if there was anything else I needed. I highly recommend this dealership.

Kmullin12

Nov 5, 2015

Family owned dealership that was willing to go the extra mile to earn my business. Highly recommend. Mike was excellent and followed up to make sure I was satisfied.

mightyquinnbmw

Nov 5, 2015

Leslie was a great sales rep up front. Wonderful to work with. Not pushing for products that I was not looking for. Supporting me finding the car I wanted with the options I was looking for.Had an incredibly pleasant experience with Ozzy in finance.John the genius answered all my questions and there were *many*.

dbriegs

Nov 4, 2015

Nothing but outstanding, friendly service every time I'm there. All SA's here seem great, but my primary interactions have been with Chad, and more recently, Mo as well. Have nothing but praise for both. Both go out of their way to accommodate and provide first class service.

My2016bmw

Nov 3, 2015

Great attn to detail and very personable. They know the car too. Friendly approach with no pressure, truly there to serve! Tried two others: no comparison.

Pburnett

Nov 3, 2015

The dealership staff was very friendly, honest and efficient. Theor approach to negotiating a price was very low-pressure and fair. Very good experience all round. Love the car too.

Dejay699

Nov 2, 2015

A fantastic experience, for the first time in my buying life can I ever remember no pressure and complete honesty and transparency in a car dealership and also specially my salesman Mike Watson

Jace1331

Oct 29, 2015

Thank you Mike Watson your expertise and exceptional customer service will have my family coming back to you over and over. We are very pleased with the selection we made.

Dave1234

Oct 27, 2015

Worked with carmine. Great salesman. Got the sale done quietly and made the experience exceptional. Would definitely work with him again. Car was at a good price and all staff was pleasent to work with.

np

Oct 27, 2015

Had a flawless purchase experience with a vehicle on inventory not available at my regular N-NJ dealer. However,3 months down the line, a subsequent account issue with BMW connected drive services was handled extremely poorly and has tainted my confidence for this dealership as below:As per BMW assist, the dealer recently submitted information for a customer with a similar name to the remote services department which wiped my data after a seamless 2-3 months of use. Calls to BMW assist required that the dealer resubmit the information to rectify the error as passcode/ associated emails and phone numbers were all replaced to this erroneous submission. The sales rep was less than enthusiastic about correcting the error, after a failed attempt via email, further correspondence was ignored. Subsequent voice mails were never answered x 2 weeks. Finally got hold of the sales rep who attempted to resubmit the info and failed, but never got a call back from him updating/ stating this. I had to escalate to BMW assist managerial staff who required doccumentation showing proof of ownership before they could reassign my account to me, something the rep. (due to their mistake in erasing my account in the first place) could have assisted in. I have dealt with multiple BMW dealerships in the N-NJ area over the last 15 years (12 total vehicles), all of whom had tremendous post sale customer service. What I just experienced here was akin to lesser brands where all is great when the sale is made but the aftercare is non existent. As a luxury brand, the BMW consumer expects a higher level of courtesy and professionalism throughout the entire ownership process for issues large OR small. BMW of Bridgewater has failed miserably due to their apathy, lack of follow up and poor communication. The impression that has been imparted was once the car was sold and no money was to be made, the customer doesn't matter. This dealership apparently prides itself in a high customer rating; and rightfully so, they deserve 5 stars for the sale process. The 1 star is for the service/courtesy/professionalism that you expect from a BMW dealership after you drive home and which was absent in my experience. My family will gladly be taking all 3 of their vehicles due shortly for a end of lease return and purchasing replacements further north of this dealership.

parkerstone

Oct 27, 2015

Just picked up my new BMW from the dealer. Worked with Justin O'connor. Very happy with the overall experiences. Justin was professional and patient. Worked with me on the test drive and the whole buying experiences. Given that I am recently moving back from Asia to US, and I am moving into New Jersey from Chicago, I had to set up everything from scratch: license, registration, you name it, I have to do it. The dealership and Justin set up everything for me.Also, one thing I like about working with Justin is that he is very responsive over emails. This makes the whole communication processes much quicker, vs. having to call all the time. I am one happy customer and will definitely recommend again the dealership and Justin.

Me

Oct 26, 2015

Very poor service.After 40 min of waiting the technition did not realize that the wire was disconected.I had to tell him.I was told afterwards from the manager that i should have told them.Very poor

REL

Oct 25, 2015

Carmine was super helpful and worked around my busy schedule to get everything done. I scheduled 2 test drives and picked the right car for me. I am really happy with my purchase.

Vv110896

Oct 25, 2015

This has been one the best experiences getting a vehicle. Our first experience with BMW. Started out with Internet inquiry but from what we were looking for, Amelia had handed off inquiry to Justin. And he was super! Went in a following weekend, met Justin, did test drive loved it. Very knowledgeable, enthusiastic about the product and friendly. The deal we received was unbelievable. Following week after, We met with the finance manage Ozzy, took care of the deal quickly and smoothly, and really took care of us. We got an BMW X1, Had a friendly Service person go over vehicle and controls, etc.. And we were on our way out. Big fan of smaller family owned dealerships like Bridgewater BMW because you become a customer/family for life. Loving our new car!!

MTR

Oct 22, 2015

Good follow up from initial internet inquiry. Smooth hand off to sales person. Quick appointment set up. Knowledgable staff. Good introduction to vehicle by BMW Genius. Good follow-up after sale

Mohit

Oct 21, 2015

Really good people at this dealership. Had an excellent experience. Carmine, the person I was talking to was very helpful in answering all kinds of questions that I had and also helped me in making a really good decision.

Hillary

Oct 20, 2015

For finally in your life an honest, relaxed NO BS approach to car buying.See Mike Watson.The man is a delight and a pleasure.

Ankur

Oct 19, 2015

This is my first experience to drive BMW and getting this deal from Carmine (Bridgewater BMW) is incredible. Me and my wife were looking for BMW X3 from last couple of months but were disappointed to get good deal which may vary to our pocket budget. Somehow, Carmine called us and told that they have the same configuration vehicle available in their inventory/ Not only they offer good deal but also help us in providing demo class. Trustworthy and crystal clear policy make them valuable among all!!

lojo

Oct 19, 2015

I have enjoyed three years of great service at this BMW for my previous car and couldn't have been happier with the experience I had leasing my new X3 with Bill.

lovemycar

Oct 19, 2015

I found the people I worked with at BMW of Bridgewater to be extremely customer focused and were truly looking to help me with the best deal possible based on my needs and the car I wanted. I love my car and I am so appreciative of Leslie, Mike and Anthony for truly helping me close the deal and get the car I was seeking. The service was the level of service I expect from BMW because after all when we buy a BMW, we are not only buying a car, we are buying the brand, the luxury, the experience and the elitist service that goes with it! Thank you!

RobbyJones

Oct 18, 2015

Dave Wagoner and Justin O'Connor partnered in an excellent manner to sell and deliver our 2016 528xi. The car was surprise for my wife and they got it ready on the exact date I needed. Additionally Ozzy Mamoor reviewed my paperwork and found additional savings for my lease. Great Job!

Petefromgladstone

Oct 17, 2015

Carmine was easy to deal with, quite helpfulness, an asset to the dealership and BMW. He even agreed to drive the car to a mechanic friend; above and beyond. He made me feel comfortable making the purchase

dansun

Oct 15, 2015

The salesman is very nice and helpful. That is why we made deal quickly. We looked around couple dealers before this dealer, but this dealer has many optional for us to choose.

kmb0703

Oct 14, 2015

Bill and Mike did an excellent job making us feel welcome and worked with us to make this purchase happen successfully. Both Bill and Mike were attentive to our requirements, needs, questions

AKulkarni

Oct 11, 2015

For a change, not the typical car dealer mindset. Very customer focussed,professional, courteous and keen to tailor car/price to customer requirements. Highly recommended!

rewilen

Oct 10, 2015

Bought my new BMW 4 series from Bridgewater BMW and it was a painless experience. These guys were straightforward, fulfilled all their commitments, and were honest to a fault.I recommend this dealership to anyone interested in purchasing a BMW.

TJ

Oct 9, 2015

Awesome. I enjoy my experience at BMW. The sales force was great. Evryone was kind. The building is wonderful and I heard the service is fantastic.

bigeasy

Oct 9, 2015

Was able to work with Amelia on all the details of my purchase from my home via the online communicator and email. Easy, direct, and VERY effecient!

Dheerajpal

Oct 7, 2015

Came to look at the certified pre-owned car, unfortunately it got sold out. Robert Hoffman showed me new cars and said about the discounts they are offering. He went through each and every detail of the car and answered all the questions i asked and finally decided to take the car, he talked to mike shamy and gave good discount. Ozzy from finance answered all my questions with patience and took good care of me. It was really a wonderful experience i had with BMW of Bridgewater, i would definitely recommend this dealership.

PennDDS

Oct 6, 2015

Came in looking to replace my old BMW, found the perfect one the same day! Mike Watson was personable and efficient at finding exactly what I was looking for, at the right price. Thank you.

Timothy Burkhard

Oct 4, 2015

Carmine and Ozzy are some of the most genuine guys I've ever met. Couldn't think of one complaint if I tried. Very straight forward and informative. I would def reccomend them and the dealership to anyone!

Mehdi Mollah

Oct 4, 2015

Mike Watson, my sales associate was very attentive, patient and knowledge. It was a no pressure purchase. Ozzy, my finance managed was thorough explaining all the paperwork. Overall, a great place to buy a car. Couldn't be happier.

Mgmarchant34

Oct 3, 2015

I love Bmw. in Bridgewater. I had a great experience and am going to tell all of my friends and family to buy their cars from here.

Donna D.

Oct 2, 2015

Martin Hernandez and John Palombo provided a very positive car buying experience from excellent sales coordination to detailed car instruction. I am thoroughly enjoying my new X5. I greatly appreciate the considerable amount of time they spent on 2 occasions to review all I needed to know about the car. As questions come up I know they're always there to provide continued assistance. Very professional, friendly and knowledgeable in all they do!

CarriageStop.jmn

Oct 1, 2015

From the moment I stepped in the door, I was treated royally. They were very considerate of my needs, spent considerable time with me and explained all of my questions in detail. I went back several times prior to making my purchase but was never pressured. I felt very comfortable there. Everyone was very friendly and I mentioned it numerous times to all of my family and friends. It was truly an exceptional experience. I had visited a different car dealership previously and was shocked at the questions they posed prior to my even looking at a car; no comparison to the proficient service from BMW. My salesman was incredibly patient and kind and made himself available for whatever time suited me.

JMW

Oct 1, 2015

Worked with Bill Chludzinski (one of the salesmen) who was incredibly helpful throughout the entire process. He helped get the numbers in the range we were looking for and was very patient with us. He repeatedly demonstrated his patient demeanor each time we spoke either on the phone or in person. He even helped me return my old leased Jeep to another dealership (taking time away from his busy day to help me out). Made the process easy, and would highly recommend requesting to work with Bill if you're looking to lease or buy a BMW.

PLR

Oct 1, 2015

I had my X5 in for service recently and as always I was amazed at how quick the process was, how courteous and friendly the staff are and how my needs were paramount. I dropped off the car at my appointed time and I was on the road in my fun loaner car within 15 minutes of arriving ( and this was a busy weekday morning). Carmine tracked the status of my repair work and let me know each step of the way via phone. Every staff member is pleasant and courteous and they make the client feel special. I honestly felt like a BMW VIP! This is just one of the reasons I keep coming back to this dealership over and over.

habbouch

Sep 29, 2015

I purchased a certified preowned BMW from Justin and had a terrific experience. I live in NYC and did all the work with Justin over the phone. He was clear, honest and straightforward and was able to get me to a real figure quickly and without silly back and forths. When I came in he and his manager were very knowledgeable and helpful. The entire time as I was signing papers, I was waiting to come across some negative surprise, and it never happened. These guys are good and honest, highly recommend.

Pabhu

Sep 27, 2015

You guys have an amazing plan for International executives, it really helped me. Special thanks to Mike Watson for his great support in getting my BMW

prospero128

Sep 25, 2015

Dealing with Justin O'Conner (sales ) was great and professional. Ozzy, the finance manager was such a pleasure when it came to closing. I would recommend BMW of Bridgewater, the employees truly have the customer at heart. Ask for Justin O'Conner and he will take care of you. Good experience ....

jws

Sep 24, 2015

Bridgewater BMW has a very helpful, friendly, and accommodating staff. They made the process easy, they understood my goals, and they helped me to achieve them.

jojang8

Sep 23, 2015

It was great experience, everything was smooth and all of the staffs were friendly. We also got a good deal on our car. Happy with the experience there.

AlfredSaweres

Sep 18, 2015

Bill was friendly and assistive.John did a great job getting me familiar with the new cars features and settings.Paper work was so smooth thx to Ozzy

Jordanis

Sep 18, 2015

In search of my first car, I have encountered many dealerships and sales agents that tried to take advantage of the fact that I'm a first time buyer, fresh out school. My dream car has and always be a BMW and all through college and pharmacy school, the imminent purchase of one is what motivated me through school. After securing my first job after graduation, my next plan was to save for a BMW. In search of this dream, many dealerships and sales agents offered ridiculous prices and and tried unsuccessfully to buy their vehicle. When I cam to BMW of Bridgewater, they were very welcoming and I told the Sales Agent and Manager my experience at the other dealerships. There was absolutely no bargaining. He scratched his head and said we can do it for that price. I really appreciate the fact that they had the car I wanted and really gave me the car for the price I requested. Then Ozzy Mamoor sat me down and had a great conversation about the car and life in general. In many ways, you felt right at home and among family when talking to these individuals. I will certainly go back to them for next BMWs in the future.

Jason

Sep 17, 2015

Knowledgeable friendly staff made the sales process very easy. The team did a great job getting me familiar with the new cars features and settings.

sebaf

Sep 16, 2015

I went to BMW Bridgewater on Monday at 5 PM to find out how wash the process to lease a BMW 328 and I picked up the car on Tuesday at 4 pm.Justin O'Connor gave me the exact information and moved really fast to let me have my car the following day.I received an excellent and proffessional treatment. Ozzy also provided me with the necessary information.I'm convinced that this is the beginning of a long and friendly relationship.Thanks to all.SF

Julie

Sep 15, 2015

Rob was very friendly and has the knowledge about the car to help us making final decision. He also gave us very detailed instruction on how to drive the car, which is very helpful!

Steve32

Sep 12, 2015

BMW of Bridgewater truly made the car buying process as easy and seamless as possible. I couldn't have asked for a better experience. The staff, particularly Mike Watson, was extremely accommodating and spent a great deal of time ensuring I was purchasing the right car (even if it wasn't a BMW). He was very professional yet personable enough to make the entire process enjoyable. I would definitely recommend both the dealership and Mike to anyone interested in a BMW.

Techguy

Sep 11, 2015

I had a great experience. My sales rep Justin and the rest of the staff got me in and out of the dealership with a nice car. The car was fairly priced and they were easy to negotiate with. I know where I plan to purchase my next BMW :) . Thanks BMW of Bridgewater you made me believe in car buying again.

thangto

Sep 11, 2015

I had a great experience working with Bill and Ozzy throughout the car buying process. It was nice to be in an environment where I was not pressured for a sale. Bill was extremely knowledgeable about the product and was able to catered to all my needs. Ozzy was also very pleasant to work with from the finance side of thing. I'm extremely glad that I went with BMW of Bridgewater!

JLP

Sep 7, 2015

Previous BMW owner...Bill is a very personable individual. He is considerate of the customer's needs, a good listener and effective in making a deal in a relaxed environment.

lauren328

Sep 4, 2015

My purchase with Bridgewater BMW was the easiest car buying process I've ever experienced. I hate having to go into a dealership and hassle back and forth over the price of a car. At Bridgewater BMW, that wasn't the case. I was able to negotiate the price I wanted to pay for my 3 series, online by talking to Amelia LaPera and Anthony Catena. When I did go to the dealership in person, Scott Vickers had all my paperwork ready, and it was a done deal. Everyone at Bridgewater BMW is attentive and quick to respond through emails and phone calls. They are eager to make the car buying experience the most pleasurable as possible. I look forward to many years as a customer at Bridgewater BMW.

B Sahler

Sep 3, 2015

There is a reason why we have leased our last five cars from BMW of Bridgewater!!! Great family style run dealership no pressure no hassles. Justin was relentless in searching down the right car for me. He was very attentive to fitting a car that matched exactly what my driving needs where. In addition, I have known Mike Yates for 15 years and there is no better dealer manager in the business.Another great experience!!!Brad Sahler

Hot wheels

Sep 3, 2015

In my search to buy a new car, I visited many dealerships. I selected Bridgewater BMW, not only because the car is fabulous, but the the entire staff was also superb. Everyone was extremely helpful, friendly and experienced. This is an exemplary dealership!

Mhollingsworth

Sep 3, 2015

Bill was wonderful and very patient with us. No pressure what so ever. Super guy! I word recommend coming to Bridgewater BMW before you go anywhere else

susan118

Sep 3, 2015

This is my first BMW purchase. Leslie and Mike were helpful, polite, communicative and responsive throughout the process which was a simple one overall. I look forward to enjoying the features of the car and the service/maintenance plan, a sweet luxury compared to my old Toyota.

Shane McKenna

Sep 2, 2015

Poor service from such a premium establishment, lack of quality control and customer service. Hopefully things can get better in terms of quality but customer service should be a priority.

Amit Sharma

Sep 1, 2015

It was an amazing experience - Leslie/ Ozzy/ Anthony & John were really helpful and gave us more options than we thought to purchase the vehicle. I really appreciate their help and wish them good luck.

FOURSTOOGES

Sep 1, 2015

I BOUGHT MY FIRST BMW FROM MIKE YATES BACK IN 2010 - COULD NOT ASK FOR A BETTER DEAL OR SERVICE - SO WHEN IT WAS TIME TO BUY MY 2ND ONE - I WENT TO HIM AGAIN. NO SURPRISE, THE SAME RESULT. I COULD NOT BE HAPPIER WITH MY EXPERIENCE, OR MY M235!BILL CHLUDZINSKI & MIKE SHAMY HELPED ALONG THE WAY - IT WAS LIKE TAG TEAM SERVICE. THE BEST YOU COULD ASK FOR. MARTIN HERNANDEZ GAVE ME THE RUN DOWN ON ALL THE CAR COULD DO & DIONNE TOOK CARE OF ALL THE PAPERWORK. THEY TOPPED OFF THE EVENT!I HAD MY OLD BMW SERVICED BEFORE I SOLD IT AND "MO" TOOK CARE OF THAT & IT WAS DONESO PROFESSIONALLY & WAS SO EASY - I AM SURE TO GO BACK TO HIM.IF YOU WANT TO BUY A BMW - DONT LOOK ANY FURTHER - GO TO THESE GUYS - YOU WILL NOTREGRET IT & YOUR CAR BUYING EXPERIENCE WILL BE JUST LIKE THE CARS THEY SELL.MISSION IMPOSSIBLE. DONE!

550i x-drive fan

Aug 31, 2015

I recently purchase a CPO 2012 550i x-drive. Rob Hoffman was the sales rep. BMW of Bridgewater beat the prices of every dealer within 100 miles by several thousand dollars. Rob really knows how to take care of his clients. He contacted me me proptly, test drove the car for me prior to my arrival, had the car detailed and stayed late on a Saturday to get the deal completed. Dionne Baksh in finance had all of the paperwork and financing complete within one hour of my arrival. I consider this incredible for 5pm on a Saturday. I definately recommend Rob Hoffman and BMW of Bridgewater.

Sam Hanna

Aug 30, 2015

Bridgewater BMW provided me with Best Customer Service experience during my recent BMW purchase. They made the process the easiest, most painless I've ever experienced. We will be back!Right price, no hassle or pressure, and professional advice!

bennoforster59

Aug 28, 2015

Mike made the whole sales process very easy. He followed up promptly and I didn't feel pressure at any time.Chad Renninger was an important reason why I bought the car at Bridgewater again. I have never experienced a better advisor.

Lcandura21

Aug 28, 2015

Got a great deal on BMW X 5 as an anniversary gift for my wife. My sales rep drive the car to my house to surprise her with a BIG red bow on it and everything...now that's service!

Michele B

Aug 28, 2015

I didn't lease my 2013 BMW from Bridgewater BMW but work nearby so brought it there when my car showed a warning on the instument panel that the drivetrain was malfunctioning. This happened as I was driving home on Rt 78 and the warning told me to drive at a moderate speed (which I had no choice since the car slowed down instantly). I called BW BMW and spoke to Camille LaLima. I wanted to keep driving but explained to her that I wasn't sure if that was the right thing to do. Camille advised me, made suggestions on how to get back up to BW for service, sent me her personal phone number and texted me later to make sure I got home safely. By text at 8pm, she let me know that she had arranged a loaner car to be ready for me the next morning. Also, knowing that I was nervous about driving back, she texted me the next morning to make sure I arrived safely and was all set to leave my car. She is the epitome of customer service!

gian995

Aug 26, 2015

Recently leased a 335i from Bridgewater BMW and it was an excellent experience. Bill Chludzinski is very knowledgeable and easy to work with. He took the time to answer my questions and provided his honest opinion. Mike was and the management team made the transaction easy and were not pushy. John took his time explain all the goodies that came with the vehicle.

dseelam

Aug 24, 2015

Just bought a BMW 328 Xdrive. The whole experience of buying BMW at Bridgewater is just unbelievable.. I moved to NJ recently from India(Bangalore).. when I walked into the BMW of Bridgewater I was introduced to Mike Watson from Sales, from the word go he is very helpful, always smiling and very patient in answering all my questions and helping me with lease finance process and updating the status on a daily basis. I dont have a NJ license to buy the car but Mike and Nicole helped going Extra mile to get my details registered with DMV and get me a temporary registration.. Awesome.. Mike and Nicole and Mike Shamy it was pleasure meeting you and knowing you people and thanks for all the help. Finally I met the beautiful lady Dionne Baksh who helped me getting the Lease approvals and explaining me how it works and completing all paperwork. Thanks Dionne. Every Individual I met at this place are very good and really helpful. They treat their customers very well. You are the BestI would recommend them to any one interested in BMW. Thanks. Damo

laurabgarrido

Aug 19, 2015

Honestly, I have nothing but good things to say from the moment I stepped into this dealership from the moment I left with my new car. I recently was involved in the total loss of a car so I wished for some specific features to be present in a potential new purchase. I asked and Scott Vickers found it! Anthony C. explained all of the pre-owned certification process. David W. & Mike S. were extremely helpful at making me reach an affordable monthly payment that included gap & wheel/tire protection. Ozzy M. worked through all the financial paperwork with me while sending me off with words of wisdom. Finally, I met the BMW Genius John P. who helped me understand all of the mind-blowing tech inside my car --make sure to keep his number handy!

towerstd

Aug 18, 2015

Just bought a car from Martin at Bridgewater BMW. Wasn't a standard purchase as i only just relocated so don't have a credit history or even US driver licence.Martin was really friendly and helpful and kept me informed throughout the process and i would happily recommend him and Bridgewater.Ozzy was very friendly and clear over the finances and John dedicated a lot of time to help educate me with regards the car. Tim

tomtheatombomb

Aug 17, 2015

My wife had been driving our 2003 325ci for 12 years. We needed to update her vehicle and on the off chance that they had something to test drive we visited the dealer in Bridgewater. It just so happened they had a Prev owned 128i in stock that was a perfect fit. Scott was very helpful in directing us, as we described our needs, to this vehicle and during the test ride explained everything we needed to make a decision. Car buying at it's best. Back in the show room we were able to come to an agreement on trade in and voila! today I went back to get it. My wife is so happy. You know what they say.. happy wife...

ABobb

Aug 17, 2015

I initially visited another BMW dealership closest to my house, but decided to drive an hour away because of the superb service at BMW of Bridgewater. I first began corresponding with Amelia. She was great! We emailed back and forth for about 2 weeks. She was able to find my perfect car and matched me up with Justin. Dealing with Justin was just as great. He was very transparent and gave me all of my options and in the end I didn't feel taken advantage of. Lastly I met with Ozzy the financing manager. He is soo knowledgeable and takes the time to make sure you understand everything. Overall the hour drive was totally worth it for the impeccable customer service provided at BMW of Bridgewater. And i am extremely happy with my 2016 x4 :). I would totally recommend them to anyone who is sick of being treated like a task at dealerships.

Ccream

Aug 16, 2015

The overall car purchasing process was very informative & hassle free in a very friendly and receptive environment. Justin was very knowledgeable and easy to work with. His interpersonal skills and warm demeanor made my decision to purchase from BMW of Bridgewater an easy one. Claudia Cream

gdubovets

Aug 15, 2015

I have leased my second car from this dealership.Justin OConnor is great really easy to work with, very open, transparent style, understands and balances the customer and business needs.Most of the interactions about technical and pricing details were done over the email very convenient and easy.When I came to the office, we had just signed the deal, thats it.Excellent experience!

StevM

Aug 14, 2015

Bill Chludzinski was excellent to deal with overall, very patient and concerned with getting me the right car; Ozzy clearly explained the lease terms and handled the paperwork expeditiously; John did a great job at the end explaining how every little thing works. A terrific first impression.

Mike

Aug 13, 2015

Consistent experience overtime, since I purchased my first BMW at this dealership over 4 years ago.I now go there regularly with both cars and I really appreciate the top service and above all, the friendliness. I do recommend my service advisor Carmine!

Holdencb79

Aug 13, 2015

Bill did a great job helping me find the right car. I would definitely recommend him. Ozzy also provided a helpful financial overview. I'm very happy with my experience and love my new car.

HappyBMW

Aug 10, 2015

The whole experience was surprisingly fun and smooth. From the internet interactions, to the amazing test drive with Rob Hoffman, to the great price, painless financing experience and knowledgeable delivery, the entire transaction was great. Thank you to Rob Hoffman, Amelia LaPera, Ozzie Mamoor and Dionne Baksh in finance, Anthony Catena, Mike Shamy and John Palombo our "Genius." We will definitely be back and recommend BMW of Bridgewater to friends.

Vincent Zingara

Aug 9, 2015

The overall Buying experience was very good. Justin O'Connor, Mike Shamey, and Ozzy Mamoor, were very helpful. Also John was very patient in going over the Car features with me.

laurengal

Aug 8, 2015

Mike- our sales consultant- was so helpful and very knowledgable about the cars. Our test drive with his was by far our best. We would definitely recommend this dealership to anyone!

ljb

Aug 8, 2015

It was great working with Bill Chludzinski on my recent 328 purchase. The sales process was low pressure and Bill went the extra mile to make sure that it was an easy process. Martin Hernandez was very knowledgeable and helped me get acquainted with all of the awesome technology. I had an excellent experience dealing with Dave Wagoner the assistant sales manager. Dave worked hard to make sure that all of my concerns were addressed and did everything he could to give me the best possible customer service experience. Dave Wagoner is the main reason that I will be recommending BMW of Bridgewater to all of my friends.

Kevinmolaro

Aug 5, 2015

Highly recommend this dealership. I dealt with Justin O' Connor and Ozzy Mamoor for leasing my new 435xi and I couldn't be happier. Very easy going and non-pressuring and guided me through the leasing process as a first time lessee.

MarkK1

Aug 4, 2015

This is our 5th vehicle from this dealership. Each time we were treated with respect and was not pushed into a deal. Bill was very helpful in explaining the different finance/lease options for which we were eligible. Overall experience = A+

vartan99

Aug 4, 2015

I have found a good deal for pre-owned BMW X1 online and called up BMW of Bridgewater to negotiate. Normally dealers hesitate to negotiate over the phone and insist on the face to face visits. The sales person I've talked to understood that it won't be easy for me to drive 45-min to negotiate and worked with me over the phone on the price, which we've negotiated.I've come down to the dealership on the following day to purchase the car, and the negotiated price was honored and the purchasing was quick and easy. I would recommend this dealership.

BermudaBMW

Aug 2, 2015

The team at Bridgewater expertly handled my purchase despite the complication that I was moving back to New Jersey from overseas. The car was ready the day I arrived. Our sales advisor, Mike, was incredibly helpful throughout the process, including extra help with my insurance. On the day of pick up the team was great in patiently demonstrating all the detailed instrument features. Highly recommended.

bnickel

Aug 2, 2015

The support for services I received from Debra Shafer and Matt Kimble on my 2009 750i over the past few years has been outstanding. My 7 series was a CPO plagued with problems. Debra and Matt always took time to explain the services in depth and addressed the isssue to get me back on the road quickly each time. When the time came to tade in the 7 series for a newer BMW 3 series...Debra and Matt introduced me to Anthony Catena the sales manager who was extremely professional and helped explain what my options were. He and Rafael Martinez spent several days helping me to look at cars and taking 9 test drives. Raphael even ordered me lunch before we started test drives for the day.They worked as one team to help make my experience a good one. Had it not been for this team I may not have stayed with the BMW family. I'm glad I did! Now Debra calls me every week of the month to just to say hello and says how much she misses me in the BMW showroom. ;)She promises to personally wash my car the when I come in for the first oil change. I think it's great that a BMW service representative goes above and beyond for customer service. I will be seeing Debra soon and can't wait to see her washing my new BMW by hand!Kind regards,Brad

JhoanneRN

Jul 30, 2015

BMW team at Bridgewater were all helpful. Th experience was A+. Bought my husband his first car, from the finance team to sales team, they were so wonderful! Thank you again.

Susan

Jul 30, 2015

The experience was superb from start to finish. I was in a time crunch with a lease coming due and Mike Watson found the car I was looking for and within the price range I was seeking. The entire process was seamless and every person I encountered throughout the transaction was knowledgeable, professional and friendly. I would highly recommend this dealership!!

Kally59431

Jul 29, 2015

Rafael Martinez was extremely helpful in explaining the different models x1 and x3 that I was interested in, Dave Wagoner & Mike Shamy were both very accommodating to make the sale.Dionne Baksh on Finance team was extremely thorough explaining all the paperwork and also best of all got me a better finance rate.!Everyone at Bridgewater BMW was extremely professional and a pleasure to work with.

NewX5buyer

Jul 27, 2015

This is the third BMW I purchased from Bridgewater and I highly recommend this dealership. Everyone I worked with was friendly, courteous and extremely knowledgeable.

Newbmwx1

Jul 26, 2015

From the moment I walked in everyone was attentive and helpful. They went out of their way to make sure my car buying experience was pleasant. Any questions I had were answered promptly with no research needed. In this age of social media one persons bad experience can reach thousands of potential customers but this dealership always went above and beyond to make sure that would never happen. I didn't expect to be able to afford a brand new BMW but they made it happen. Thanks to everyone who helped me.

Basking Ridge customer

Jul 26, 2015

I had a great experience with BMW of Bridewater from the minute I walked in the door. They were welcoming, but not pushy. Mike Shamy worked with me to find the car with the packages I wanted which was challenging. He also worked with me on price to make the deal "doable". During my sales visit, Martin Hernandez spent an hour with me on the test drive and showing me the technology/features. After my purchase, he spent another hour with me. He was knowledgeable, patient, and incredibly helpful. Bill Chludzinski was also involved and is also top notch. I'd also like to acknowledge and thank Dionne Bash. She explained financial details clearly and was extremely helpful in meeting my needs.

bookboy123

Jul 25, 2015

After going to and calling all the BMW dealers close to my house I realized I could only afford a 328 instead of the 335 I wanted. Once I started dealing with Justin from BMW of Bridgewater I knew I had a chance to get into a 335. Justin worked with me to find a car that fit what I was looking for and when every other dealer was giving me ridiculous prices for 328's he got me where I needed to be and into a 335. He looked for the deals and incentives that got the cost down so I could afford it. Everyone at the dealership was great to work with, Anthony, one of the managers was very informative and nice, Martin the guy who went over the car with me was super helpful, the finance girl Dionne was not pushy, she was informative gave me the options and let me decide, and most of all I would highly recommend my salesman Justin O'Connor.

MT

Jul 25, 2015

Wonderful experience. Rob Hoffman was extremely patient and explained everything so both my wife and I could understand it. Normally we would come back a couple of times before purchasing, but the car had everything my wife wanted and Rob got us the price we were comfortable with.Martin took about an hour to explain to my wife and I all the features and technology. He went through everything multiple times until he was sure we knew the feature. We started out confused about how some of the technology worked, but Martin made it seem simple and showed us some good short cuts.Probably the best overall experience I've ever had purchasing a car..Mark and Joanne Tasy

6-X5-X3

Jul 24, 2015

Both Debra and Carmine routinely provides exceptional customer service and anticipate my schedule and car needs. They both consistently deliver on promises made and exceed expectations. BMW prides itself on delivering the 'Ultimate Driving Experience,' which is a great sales slogan. If you will pardon the pun, superior service experiences is where the rubber meets the road within that ultimate driving experience.

Leanag123

Jul 23, 2015

I came here looking for a used BMW328 & Mike Watson was so extremely helpful & a pleasure to work with. He found the perfect car for me quickly & easily. He provided outstanding service & catered to what my Fiance & I wanted in the car. Not to mention he was a great guy! Definitely have found my new go-to dealership.

leanag123

Jul 23, 2015

I came here looking for a used BMW328 & Mike Watson was so extremely helpful & a pleasure to work with. He found the perfect car for me quickly & easily. He provided outstanding service & catered to what my Fiance & I wanted in the car. Not to mention he was a great guy! Definitely have found my new go-to dealership.

AmitArora

Jul 21, 2015

I leased a BMW 428i xDrive convertible and had an amazing experience. Mike is an excellent sales rep. He's very pleasant to talk to and very knowledgeable about the cars and their features. His passion and excitement about the car made me even more excited. I called at least 10 dealerships and BMW of Bridgewater had the most number of cars in their inventory and at very attractive price points. The overall experience was great and I would strongly recommend this dealership and of course Mike Watson!

Justin

Jul 21, 2015

The service department is always helpful and efficient. I am always provided with updates about the condition of my car, and it is ready on time if not early. Always a good experience.

Om Kota

Jul 21, 2015

I was interested in 328i xDrive model, i found what i was looking for & available asap .. mike watson was very helpful & aware of our needs ..

Finally, my BMW

Jul 20, 2015

There is a perception that females are easily taken advantage of when purchasing a car. I can sincerely say that this was not the situation when I purchased my vehicle at BMW of Bridgewater. I shopped around at received the best price the first time I visited this dealership. Before picking up the car, I was called to ensure that I had the all the requirements. Warranties were clearly explained so that an information decision could be made. After purchase, the functionality of the car was patiently explained in detail.

Halvi

Jul 20, 2015

Sales representatives was very helpful and very knowledgable. They value the time of their customer and made every effort to keep us happy. Keep up the good work !!!

Fgp 26

Jul 18, 2015

It has been one of the most positive car buying experiences I have had to date. Frank was very helpful and patient from the beginning and called during and after the purchase to make sure the car was to my satisfaction. He was very knowledgeable and trustworthy. Upon receipt of the car Martin was very helpful and answered all my questions with very clear and to the point answers which I appreciated as it showed he respected the client's time. Great experience overall and have recommended to my friends.

Jr08869

Jul 17, 2015

I leased a 328 xdrive and the salesman was a pleasure to work with. He found the right car for me and I love it. I highly recommend going to this dealership..

Lalitmalik77

Jul 17, 2015

Never in my life has picking up a car been this easy. Scott V has my business for life. What an absolute pleasure, I can't stress enough how great this experience has been!-LM

henrybarnett

Jul 16, 2015

Good service and price, I recommend going to this dealership if you are in the market for a BMW. Everyone was very friendly and helpful.

RFP

Jul 16, 2015

We've been loyal customers of this dealership for years and for a good reason- they always go above and beyond. We were delighted with our experience and with our new X3

Sergio

Jul 15, 2015

I had an issue with my car. I got an excellent attention and the problem was solved in the same day. Happy to recommend it.

Dannie68

Jul 14, 2015

I was sure I wanted a BMW which of course puts you in a position. I'm also not a great haggler. Bridgewater BMW gave me a great price on the exact car I wanted. It was a special order. They went out of their way to get the car in quickly and to ensure my service experience was nothing but excellent. I live in North Jersey and I would send anyone an hour south to this dealership. Thanks Mike and Justin!!

Kishore Reddy

Jul 12, 2015

It was a quick , easy and smooth purchase of my BMW 750 .Thank you BMW of beige water for their business ethics .I would recommend my friends and family to buy a car from this place .

pops1925

Jul 12, 2015

I would like to acknowledge both Bill C and Martin for their expertise in sales and Technical support. Bill C was the reason I bought the car. It is knowledge of the BMW line and his excellent demeanor. Martin was very patience with me in explaining all of the new features of the 4 Series technology and mechanics. Please pass my thank you on to both of them for excellent support and a job well done.Henri Buzy

Jjt

Jul 10, 2015

Fantastic buying experience. The follow up after purchase exceeded the buying experience. Thank you Dave Martin and Oz. training was great. The information for new cars is overwhelming. Now we can drive and enjoy

newcar

Jul 8, 2015

Martin and Mike were very helpful, kind, professional, knowledgeable. Excellent experience. Easy to communicate, well organized and respectful of time and my needs. I highly recommend them.

RahulP

Jul 7, 2015

I am very pleased with the overall experience of leasing a CPO Elite BMW. I had very high expectations from this dealership; they did not surpass my expectations, but came very close and they were much better compare to previous dealership I dealt with. I was expecting a check-in by someone within a week, but did not get a call. Martin was patience with explaining all the technology in our new vehicle and even offered to top of the gas one more time during the License plate delivery, but since the car was a CPO he was unable to do that. We will be returning.Keep up the good work guys.

satisfiedclient

Jul 6, 2015

Purchase transaction was fast, easy, and without stressPost sale repair required (battery swap out) was taken care of by dealer, courtesy of Chad (service advisor) and used car sales manager

np

Jul 3, 2015

Found the vehicle we wanted on the website and after a substantial drive to Bridgewater, found our way to the dealership. Justin was very proactive in keeping me informed of appointments, having all the information ready and prepared for the said vehicle and easy to work with. Mike Shamy the manager was also courteous and between the two quickly reached a deal with us that was favourable to our budget. Martin was knowledgeable and quickly dealt with a very minor glitch when showing me around the car. Overall a great team, quick but not rushed, courteous and welcoming to a new customer who has previously dealt with another BMW dealership for over 10 years, we will be returning!

kevbutton

Jul 3, 2015

I'm very pleased with my experience at BMW of Bridgewater. Mike Watson and the team made the experience about as pleasant as it can be. The process was fair and relatively quick - there wasn't a long dance to get to the price, and there were no games. The team was easy to deal with - in fact, I was pleasantly surprised with how easy they made the process. My only complaint - there was a $400 document processing fee preprinted on the sales contract. That's basically margin (or should be) and wasn't disclosed until it was time to sign. I believe that's common practice, but it's lame and it's one of those factors that typically makes car dealership transactions distasteful (I've never hit a client with a previously undisclosed fee when it's time to sign a contract). That said, I'm pleased with the deal I got overall and I was otherwise treated fairly. I'd recommend the dealership to a friend (with a heads up about the sales contract) and wouldn't hesitate to buy again. The encore delivery service is a nice touch, and Mike has reached out numerous times post-transaction to check in. As for the product - it's only been a couple weeks, but it's fantastic.

JhaniceandTerence

Jun 30, 2015

Without a doubt, the stellar service experience displayed by David Wagoner, Ozzy Mamoor & Martin Hernandez when purchasing our brand new 335i is the ultimate car shopping experience! I truly recommend BMW of Bridgewater from sales to service (Debrah & Carmine)! Simply World Class ...

Jim P

Jun 28, 2015

Justin O'Connor made the entire experience a whole lot easier and the process was painless. Once we agreed on a price Justin made sure everything was prepared so I was able to get in and out of the dealership quickly.

Kumar

Jun 28, 2015

It was a pleasure to talk to Bill Chludzinski who helped me and my family by explaining all available options. The price he offered was fair and reasonable. This helped us make up our minds quickly. Martin Hernandez was also very helpful in explaining the technical aspects of the 435i that we chose. Thanks also to Mike Shamy and Ozzy Mamoor for the courtesies they extended to us. All this made it an absolutely enjoyable experience for us. These guys take pride in themselves and the gorgeous vehicles they deal in!!!

Backatya

Jun 26, 2015

I had an issue with my car (has 105,000 miles on it) running very rough after hard acceleration.Took it into Bridgewater BMW and their allegedly expert staff decided I needed a new computer module, which I paid to replace.A few days later, once again after heavy acceleration, the same running rough condition repeated itself. This time I took the car into another BMW dealer and was told that my car was misfiring, but the cause was with the ignition coils, of which the car has six. I had the six replaced and the condition hasnt repeated itself since then. There is no doubt in my mind that this second diagnosis was the correct one. Where the problem would occur three or four times per month over a four month interval, since replacing the coils Ive driven the car three additional months and the condition has resurfaced a single time.I went back to Bridgewater BMW and my service advisor, Carmine, couldnt care less when I suggested the dealership replaced a part that didnt need replacing. In fact, he accused me of being the cause of my problem. That I either didnt adequately describe the problem to him, or that I had a combination of problems and did need the new chip or that my latest problem was just something that appeared subsequent to their repairs. I will NEVER return to BMW of Bridgewater again.

Lisa S

Jun 25, 2015

Justin was great to work with and helped me find the car I wanted. Thank you Justin! The entire process from the trade in of my 2002 X5 and leasing the new car was easy.

hinchcm

Jun 24, 2015

Have been a very satisfied car owner for over 8 years thanks to bridgewater bmw and their wonderful staff. Convinced my brother to come from New York to purchase a beautiful preowned 328ix drive for his daughter. Thanks to Justin and Ozzy he was able to get a great deal and drove the new car home a few hours later. I have always had a great experience with the staff being so friendly and a great service department. No doubt in my mind where I will buy my next car.

Peggy68

Jun 24, 2015

The service was excellent. All the employees were extremely acommadating and were helpful in making the right decision to buy the right car for our family.

Johhnyp

Jun 23, 2015

I have the choice to jeep my car in nj or fl I will keep the car in nj as long as matt is the service director.

cpobmwr

Jun 21, 2015

hard working, great follow up by both Mike W and Martin. Very polite, engaging, thorough, responsive and easy going. Patient.They never let the ball drop.

Blowfish

Jun 20, 2015

I was able to make decision to buy a car in 1 hour or less.Justin was very professional & knowledgeable and Mike made me feel comfortable making decision.

Jerseyshoregirl

Jun 20, 2015

Justin and the manager Mike did a fantastic job on getting me my ordered 4series. I would recommend them to anyone looking for a BMW.

rsubryan

Jun 20, 2015

This is my 2nd BMW purchase in the last 12 months. The staff at Bridgewater BMW surpasses any luxury car dealer we ever went to. Mike Watson provided that over the top service which is lacking at most dealerships. I even got a personal viewing of the BMW electric beast!

Srini Kamadi

Jun 19, 2015

I went to the BMW at Bridgewater and the experience has been fantastic Mike Watson has been extremely helpful, very professional, great knowledge about the make and type of the cars, process and explained about the foreign executive program, and the options they have. It took less than few minutes that I will get my car here, I went ahead and booked my X5. Super quick turn-around time, honest, effective and very reassuring! I am glad I got my BMW here!

BMW123987

Jun 19, 2015

Super fast, no hassle. Highly recommended. Traveled from northern NJ for the price and discovered excellent service. I was in and out in minutes. Justin and the team are professional, friendly and quick.

dick85

Jun 19, 2015

Thorough and reassuring, great communications, will bring me back! Thanks to all!They resolved a difficult computer issue very efficiently!Never fun to have a car serviced, but you and your team made it easy!

Robert123

Jun 16, 2015

Everything about the purchase went smoothly. And every person we came in contact with was professional, well informed and good to talk to. The dealership in general presented a congenial environment. That will keep me returning to have my cars serviced here as we have returned to the area after a number of years

newpurchaser

Jun 12, 2015

Bill C. was easy to deal with. There was no pressure. He was a straight shooter about options and helpful about their real value. He and the manager worked with us on a fair price for what I wanted.

BMWfun

Jun 11, 2015

great buying experience, the best I have ever had. everything was as promised and they made the process quick and smooth. I don't have a lot of time to spare and these guys worked around my schedule.

Joe A

Jun 11, 2015

Mike Watson was so great to work with. He took the time to find the X3 with the equipment I wanted and he worked to put together a great deal that fit my budget.The financial process was a breeze and in Ozzy Mamoor's hands it was an easy and effortless experience.

Emily Johnson

Jun 9, 2015

My only negative with this dealer in the past was when I called for service-- NO LONGER THE CASE! I now speak w/ Fred who is now in service scheduling-- WHAT A PLEASANT SURPRISE!!!!! He is professional & efficient-- I will ask only for him from now on & am so thankful Bridgewater BMW now has the whole package for an excellent customer service experience!!!

Deb B

Jun 8, 2015

Scott Vickers was a pleasure to deal with. He thoroughly answered all of my questions about the new BMW X1 and made me feel confident I was making the right purchase.

George

Jun 8, 2015

Matt and Debra were awesome to work with..extremely helpful, very knowledgeable and very friendly atmosphere. Kudos to Matt and Debra!!! What a great team!!

Gerry

Jun 8, 2015

I purchased a BMW 435i xDrive M Sport 2015 this past weekend. It is the second car we purchased / leased from BMW of Bridgewater and the fourth car through Scott Vickers (leased 2 with him when he was at another BMW dealer in our region). The dealership is extremely service oriented and works to make sure that we are pleased with any service or product we purchase through them. The overall experience was literally "no hassle" and provided good advice and explanations of all aspects of my purchase. Everyone involved with the transaction was introduced to us and all are very service oriented. I would highly recommend this dealership and in particular Scott Vickers if you plane to purchase or lease a BMW.

Kay C

Jun 7, 2015

Bill and Martin were great making sure we understand various functions of the car. It was great to receive Bill's call the next day to see if we have any questions with the car.

Mello221

Jun 7, 2015

Mike Watson and the team at bridgewater took care of me like a daughter to a father. Excellent customer. Service. I'm in love with my car

Mo

Jun 5, 2015

I spent 5+ hours going back and forth with the Open Road BMW on Route 1 (Worst dealer experience I have ever had) meanwhile they got nowhere and seemed like they were just playing games with me between the dealer and the manager. I went to BMW Bridgewater after and got Justin O' Connor as my dealer, I initially told him exactly what I was looking for and I really don't want to deal with the dealer and the manager game going back and forth. Justin told me I'll help you out and we'll get right down to business. I was skeptical at first but when he came back with the quote he was serious. He found me the exact car I wanted and with the best price compared to 2 other local BMW dealers. Even when I showed his quote to a 3rd local BMW dealer they said his quote was too aggressive and could not match it. I ended up with a brand new BMW 535xi thanks to Justin. If your looking for amazing service and even better prices, while skipping all the games other dealers play with you go to Justin at BMW of Bridgewater.

Poppy

Jun 4, 2015

Rob Hoffman and the internet sales team were great. I inquired online about a car and quickly received a response back. I set up an appt & the rest is history. Everything was quick and painless. Thanks again for the great experience and excellent car!

Lou

Jun 4, 2015

The sales person Justin O'Connor knew all about the vehicle and was straightforward to deal with.He also took the time to review the features of the car with me.

adrianna313

Jun 3, 2015

Everyone was very nice and friendly. I didn't feel pushed around as a woman and I walked away getting exactly what I wanted, the 320i x series. :)

Aneesha

Jun 3, 2015

I was very pleased with Aubrey Brandt he was very nice and helpful with purchasing my car. Mike Shamy and Martin Hernandez were also excellent. I would recommend this dealership to all my friends.

Cargal

Jun 2, 2015

Bill, sales representative is very knowledgeable, professional and helpful. No pressure. I had a very pleasant experience while buying bnw320 for my daughter. The car was delivered on time in perfect condition, I was given a 30 min tutorial on car features and the lease signing process was ver quick. Great experience overall.

Jeff

Jun 2, 2015

Justin O'Connor from BMW of Bridgewater was extremely helpful and responsive throughout the buying experience. I preferred to negotiate by email as I evaluated my options and Justin was very accommodating (much more so than any other dealers). He did not pressure me at all, but also followed-up throughout the process to make sure that he was meeting my needs. When I decided to "build" my BMW M3 rather than buying off the lot, he walked me through the process and kept me informed on the status of the manufacturing. I have nothing but positive things to say about my experience and would recommend BMW of Bridgewater, and Justin in particular, to any potential buyers.

billmac

Jun 1, 2015

Since 2005 we have been leasing our BMW's from Michael. When my wife and I first met him he was at Hunterdon BMW. We were looking for the very best deal and we had been to all local competition and even scoured on line for the best price and value for a new BMW. At Hunterdon we had originally started with another salesperson on our first visit. We did not get a warm welcome feeling when we started negotiating a lease. In fact we left with an offer on the table with instructions to call us if the price was acceptable. A few days passed and we thought that we would not hear from anyone so we continued on our search. However we did get a call from Michael very unexpectedly. He simply said that we should come back in so that we would they would not loose a customer over a few dollars.That made an important impression on us that has bonded our loyalty to Michael and Bridgewater BMW. Over the years when we renew our leases we do not worry about hassling over the same issues on current programs, offers and the best lease for our situation. Michael has been looking out for us and knows what we want and will find a BMW for us that suits our budget.Integrity, honesty, superb customer care and satisfaction build loyalty between Bridgewater BMW and customers like us by professional's like Michael Shamy.We are extremely happy and satisfied with all areas of Bridgewater BMW and the supportive and knowledgeable staff that attends to all of our needs and services.

Dotfitz

Jun 1, 2015

Purchasing a new car from BMW of Bridgewater was a great experience. The Ralph, our salesman was great, the leasing person who made the deal promised us "$1,000 of BMW stuff" but never documented anything so we got nothing. That was the only thing that was discouraging. Ozzy was great and fast. Overall it was a fine experience.

vuc1016

Jun 1, 2015

My needs were met completely and the comfortable sales environment made you feel like you were in fact getting the best deal possible. My questions and concerns were explained and answered in full detail and by the time I was taking my car home I was very happy.

Sj8710

May 31, 2015

Went to other deanships in the nj are and was not treated with respect. Came to Bridgewater and was treated with the utmost respect and courtesy. Would reccommend anyone looking for a car to go here!

Rmc113

May 30, 2015

Great experience. Able to work me in without an appointment to diagnose and make a repair. Carmine was very helpful and friendly. Super dealership and comfortable lounge.

bob

May 29, 2015

I had a very comfortable experience working with the staff of BMW of Bridgewater from start to finish ! The entire group was very professional and courteous through out the process. No pressure and a great deal ! Thanks Rob, Mike, and Martin !

BMW of Bridgewater

May 28, 2015

Just wanted to say that the staff at Bridgewater was helpful and friendly and everyone you dealt with seemed to have a genuine interest in making sure that buying a BMW was a postive experience and it was so thanks for that.

No main

May 28, 2015

I had a beautiful experience with BMW of Bridgewater. Robert expertise got me a great deal & I enjoy my new car. Thankyou very much much

Barbara D.

May 27, 2015

Wanted to say thank you to the Bridgewater team that made the purchase of my 328xi a pleasurable experience. My salesman, Rob Hoffman was the best. No pressure and gave me a good price. Dionne explained everything and got me on my way quickly. Martin took his time and explained how to operate all the technical stuff and got ny cell phone connected by Bluetooth. All in all a great experience. Thanks Mike Shamy for making it all happen.

marweyl

May 22, 2015

From beginning to end Justin and Mike made this a very pleasent buying experience. I thought that they were fair in the sale of my new BMW and in the trade in value.

ACuttler

May 21, 2015

Went in to see a pre-owned X3 I saw on the website, and looked at a few more on the lot. Worked with Aubrey Brandt and he was knowledgable, down to earth and a pleasure to deal with. The rest of the staff seemed to really are about my husband and I to make our purchase go smoothly, and they also seemed genuinely happy to be working there. I have another two or so BMW dealers closer to my home, but I am so glad I went here!

PaulK

May 20, 2015

Had a great experience with Ralph at BMW of Bridgewater. Great facility! Many options to choose from. We chose an X3 that Ralph and Mike found for me - the right colors inside and out. Had the car in a few days. Thank you! Ralph made buying a BMW easy!

RR

May 20, 2015

We visited Bridgewater BMW and had a great experience. At no time were we pressured. Bill, our salesperson was extremely helpful, getting us all the information we asked for. Ozzy & Anthony were exceptional in helping us select a payment plan that fit our needs. I highly recommend that if you are in the market for a car, they have a great selection of new and pre-owned vehicles and are just an all around great team.

nietoale

May 18, 2015

Best of the best! Top notch customer servce, This is my fourth BMW bought at this dealership, always an amazing experience. Big thank you to Mike Yates, Mike Watson, Martin Hernandez and overall all the entire team!

postpunk

May 18, 2015

Came down to BMW of Bridgewater to test drive a 2014 X5 CPO I saw on the internet. Justin had the car ready to go and after a nice drive we worked on the numbers. Justin worked to get me the numbers I was looking for and made the deal. Quick and easy--everyone was pleasant.

HerbertM

May 18, 2015

My salesperson was Mike Watson. Mike treated me like I was his childhood best friend. I got the car that I wanted at a price that was below what I thought possible. Mike really went to bat for me.I am strongly urging all of my colleagues at work to give Mike a call when they are ready for a new car.Dionne and Martin were a great follow up to Mike for the administrative and technical aspects.I cant say enough how pleased I am.

DineshRR

May 17, 2015

Was looking for second BMW & 4th car overall - went to two dealers nearby & couldn't find the vehicle or feel that you want to deal with them. Met Justin at Bridgewater BMW & have had excellent experience from start to end. Justin helped me find exact car I wanted. I was trading in old BMW & without much hassle was offered price I was hoping to get for trade in. Justin also got me corporate discount I wasn't aware of !!!I made a deal right then and it turned out to be great one. I'll have no issues going back here again for my next purchase.

pauliem

May 17, 2015

I was searching for lease for the new X4. Was having trouble with dealers local to where I lived (Montclair). Stumbled across Justin O'Connor and the team at BMW of Bridgewater. An inital email turned into an oustanding buying experience. Great service, response. Ultimate transparency. Creative solutions to the problem (I ultimately bought a 2016 and could NOT be happier). While the location was far (45 minutes away) it was MORE than worth the trips down to see them. Bridgewater BMW is hassel free, first class, and not stuffy. Justin did great work in securing my car in less than 3 weeks (from order to build in SC, to deliver to pick up). I was blown away.When I picked up the car, the financing team (Ozzy and his wizard math skills), and the support from Martin (who tought me the cars gagets in an and out) were the icing on the cake! Highly recommend this dealership and my sales partner Justin, Ozzy and Martin with great assists.

NewOwner

May 15, 2015

Rob is friendly, helpful and attentive to you requests. He showed me several cars before showing me the car that had all the features I was looking for.

gromero22

May 15, 2015

Bridgewater BMW has exceeded my expectations, their staff is inviting, friendly, professional and they make you feel at home when you are there. I brought my car in for a scheduled service; and was in/out very quickly in a brand new clean loaner vehicle. My car was serviced quickly, and Bridgewater BMW kept me informed throughout the job. When I brought the loaner car back, I was greeted and helped with my bags. I then sat down with my service advisor who explained in detail what was done to the car. She was very helpful and took the time to help me understand exactly how the car was cared for. I was again in/out very quickly in my recently serviced AND recently washed car. Yes, they wash your car so it's shiny and clean when you pick it up. A great finishing touch!Wonderful Experience, A+

Disgruntled BMW Owner

May 14, 2015

Where shall I begin? This is my first time purchasing a luxury vehicle and I thought the experience would be better than at a regular dealership. Well, these guys are just as slimy as the rest of them. When they are selling you the car, they are very accommodating and promise anything. It's when you return for service that you see how awful they are. One example of many, is that they told me my rim was bent and that I needed a new rim, because I took it in for vibration. Well, I then took it elsewhere to get all new tires and that place told me the rim was perfectly fine; they even showed it to me. All the car needed was balancing. Once that was done, it was great. Like a typical car dealer/scammer, they keep telling you you need something when in fact, you probably do not. I also had a recurring issue that arose after a routine maintenance and they were not helpful. The service manager told me it was not his problem because he didn't make the car. I was supposed to live with the problem because it was at an acceptable level and they could not do anything further. (That issue was not there when I purchase the car a year earlier). I took it to another dealer and it was resolved. So not only are they bad at customer service, they are incompetent as well. After my warranty ends, I will not be going back. I will certainly never purchase another vehicle from this dealer either.

M3ntal

May 13, 2015

On the Friday before Mother's Day, I needed to drive out of state to visit family and my vehicle decided to throw a tantrum. Even though the service calendar was already full, BMW of Bridgewater were able to accommodate me with a service appointment as well as a loaner vehicle on short notice, rescuing my weekend plans. Their service department kept me informed regarding the repairs every step of the way and were courteous and professional as always. I often recommend them to other BMW owners, as their service is always outstanding!

miches23

May 12, 2015

My first BMW experience and it wont be my last. The entire process was so smooth, from the moment I came in looking, to when i walked out with the car. The entire trade in process with fair, honest, and completely upfront. The follow through over the weekend in making sure i was happy and had no questions was impressive as well. I highly recommend BMW of Bridgewater

robin64

May 12, 2015

I came away from the dealership with a smile on my face.....My car is beautiful and everyone I did business with couldn't have been more gracious. No high pressure sales, because they have faith in their vehicles and it shows. They took the time to speak with me about what kind of car would best suit my needs and I appreciated that. Having previously had an unpleasant experience at an Infiniti dealer, I so much enjoyed the opposite experience at Bridgewater BMW. My only question is...Where is Rob Hoffman's picture?

MIkeBuyer

May 11, 2015

All of the individuals I dealt with were extremely professional and responsive. The buying experience was very positive and the delivery experience (description of the vehicle at pick-up) was also very positive.

Zhenbin

May 9, 2015

They give me good deals and very helpful customer service. People here are very nice and professional. Highly recommended for any potential purchaser interested in BMW!

Carmin Santos

May 9, 2015

I leased a BMW 328i from BMW in Bridgewater, and asked that I needed a rear view camera because I had small children and needed it for safety reasons. I specifically asked for a rear view camera. The salesperson convinced me to lease a pre-owned car and I said fine if it has a rear view camera. After I put a lot of money down and pay a big monthly payment every month, they leased me a car without the rear view camera. I only realized it when I got home. I went back to the dealership the next day and was told by another sales associate (since the salesperson that leased me the car was off that day) that my car had NO rear view camera, and that there was nothing they could do. I wrote a couple of emails to the salesperson and the manager and they didn't even bother responding to my emails. I'm stuck with a pre-owned bad car for 36 months. really disappointed! Bad deal!

Mat

May 9, 2015

This is my forth car but this is the first time I walked out of the dealership with a car on my very first visit. The entire process did not took more than 3 hours. Thanks to Bill Chludzinki for his excellent customer service. A good sales person I ever met in the car business. Thanks to Matin and Dionne, and all the other staff for all the support provided during my visit. Unlike so many other dealers, they don't push their product or services on the customer. I would strongly recommend this dealership.

Raj

May 8, 2015

I bought my car at other dealership. However since 2012 I started coming to BMW bridgewater for my car service- there was no going back.....My recent service was as latest as today morning 5/8/2015.....Always have worked with Chad Renninger and Carmine... Amazing honesty, integrity, and best possible outcomes...If you have people like them working in your dealership.. You can never go wrongThank you again-

Smkstack

May 7, 2015

BMW of Bridgewater did everything they could to get me into the car I wanted. I'm so glad they did because I love the car I bought from them, the first of many.

Gina R

May 7, 2015

Bill C. put me into my fifth X5 yesterday and I am as excited as if it was my first! Bill made every single aspect of my transaction a breeze. This is the expert service I have come to love and expect.

Manish

May 7, 2015

I knew what car I wanted so it was not s lot of discussion around that however they gave me good price and also kept me informed as my car was being built. Everything was ready on a delivery day and I was able to finish the transaction within an hour or so.

Karen C

May 5, 2015

Thank you Mike Shamy, Bill Chludzinski and Martin Hernandez for yet another great experience purchasing a car at Bridgewater BMW. Your attention to detail, expert knowledge, and seamless management of all aspects of this purchase made for a positive experience. This is our third pre-owned BMW from Bridgewater, and it was a pleasure working with sales and service professionals who go out of their way to ensure customer satisfaction. You have certainly strengthened our confidence and loyalty!

Al D

Apr 30, 2015

From start to finish my service experience was excellent. My service consultant Debra kept me informed of the progress on the repairs that were required throughout the process. They even identified an issue that existed not related to BMW but a windshield replacement that was done by Safelite and worked with Safelite to inspect the vehicle while BMW was completing the service requested.

Erwin

Apr 30, 2015

Debra Shafer and Chad Renninger were extremely helpful and great to deal with. They were friendly and went out of their way to assist me.

Keri T

Apr 30, 2015

I never thought I would be able to get such a great deal on such a great car. Bill's knowledge of the lease programs and payment options allowed me to drive off the lot in a 3 series for less than I was paying for my Honda Civic! The Multiple Security Deposit option for leases is a no-brainer. It's hard to find much information about this program but Bill was able to explain it to me clearly and once I realized the benefit I was sold!Bill's experience is second to none - anyone looking for a new car should definitely take a trip to see Bill C!

Kash

Apr 28, 2015

Every single person I came in contact with at Bridgewater BMW was extremely nice. I worked with Justin O' Connor and he made my 2015 BMW 535i leasing experience so easy. Probably the easiest car purchases I've ever had! I highly recommend this dealership. They took great care of me. It's extremely difficult to purchase car with 2 infants and that is where Justin had everything ready for us so our kids don't have to go thru the wait. They're simply amazing! Looking forward to buy more cars for the family in future.

kat110399

Apr 28, 2015

After purchasing my car all of the features seemed a little intimidating but after just a few minutes with Martin I was right at ease. Due to his extensive knowledge about the features of the BMW he made learning a breeze. He was able to answer any questions I had & I had a lot of them! Thanks again!

scott

Apr 28, 2015

Just purchased a new 428 from this dealership. Professional in every respect. Low key approach. Highly recommend this dealership and salesman to all who are interested in new purchase or lease

sky0717

Apr 27, 2015

Friendly and honest...can't ask for much more! My salesperson actually made the process fun. Great price, great service and a very pleasant experience.

Frantic

Apr 27, 2015

I would not hesitate to recommend this dealer to anyone interested in the purchase or service of a BMW. I purchased a 2012 535IX and could not be happier. Scott Vickers in saleswas terrific as well as Mike Yates and Matt in service. Dionne was great with the mounds of paperwork. This is how you run a dealership.

he's-gone

Apr 27, 2015

Was talked into spending upwards of $1100 for the additional maintenance warranty which did not cover the replacement of a light bulb (is that not routine maintenance?), but did cover one or two oil changes before expiring. I felt short changed to say the least.

Frank & Ashley

Apr 23, 2015

Drove down at 4pm and left the lot that night with the car we had been searching for.... Bill was the best and so unbelievably accommodating. A previous dealer had taken our deposit and done nothing to help us! Bill got everything done in less than 24 hours from our first contact.

Screen Name

Apr 23, 2015

Great working with Justin, Martin, and finally Ozzy to finish the deal! From the beginning, Justin was able to help us reach a price point that made us comfortable in the purchase process. I recommend this dealership to anyone interested in a CPO or a brand new bmw, their prices are the best in New Jersey!

leal

Apr 21, 2015

I found very Friendly and respectful personnel. Definitely I can recommend this dealer. This is probably one of the times you leave the dealer comfortable.

carjudge

Apr 20, 2015

The owner, sales manager and account representative, Mike Watson are all incredible! Everyone from the owner to the salesman treated me with the utmost professionalism and courtesy. Simply put, it was the best car buying experience that I have ever had and I would recommend this dealership to anyone!

blpiccioni

Apr 19, 2015

Working with everyone at BMW of Bridgewater was the best car buying experience I have gone through over the past 25 years. From the minute I began working with Justin O'Connor, everything was positive, professional and patient. During the entire process Justin was informative, honest and he made the car buying experience run very smoothly. My life is hectic with work and kids, and having ample time to research and work with a dealer was hard, and Justin understood that when ever we communicated, even on his days off or at odd hours. I came from out of state to buy the car, and Justin was beyond accommodating in terms of dealing with my schedule and helping me once I arrived in town. I also had the opportunity to meet and interact with Anthony Catena, and again, just the nicest guy, and very understanding, helpful and flexible--he went out of his way to be to make the experience even better.Aside from Justin and Anthony, Martin Hernandez was tasked with walking me through the car and how everything works, and he too was very patient, worked on my schedule and was willing to spend as much time as needed with me to make sure I was fine with everything, he understood I was not a tech-inclined person. I even called him, once I got on the road, to ask a question, and he was more than happy to help me.Buying a car from BMW of Bridgewater was the best car buying experience I have ever had, and one of the best buying experiences in general. It has nothing to do with the make of the car, but everything to do with the staff selling you the car. The entire staff is focused on working with customers, building a relationship and delivering a great car buying experience!! I take care of my cars and keep them for long periods of time, but the staff at BMW of Bridgewater might have me coming back sooner rather than later!

Anthony

Apr 17, 2015

Frank, was a professional from my initial call to him through the transaction.Please note I did not meet Frank until the pick up of my new vehicle. He expedited me having my trade evaluated, and through the negotiations without ever meeting me, all of this on his day off and over the weekend.His care and understanding of my limited time to be spent with him was greatly appreciated and he should be commended for it. Ralph & Martin provided a "team" effort to assist Frank due to that limited availability, which was very "refreshing" in Today's day & age.

Tom

Apr 16, 2015

Dave made the buying experience very easy for us. He was straight forward and knowlegable. He is an great sales person to work with, no high pressure.

Rich4190

Apr 14, 2015

Excellent service at a competitive price. Bill Chludzinski was informative and helpful without high pressure sales. Appreciate the approach. Will recommend to others as they see me in my nice car

True Blue BMW Driver

Apr 14, 2015

I bought a new car at BMW of Bridgewater today. The whole experience was great from start to finish. I found a car on the internet and Amelia promptly e-mailed me to tell me it was in stock. Later, Justin called and invited me in to see the car. He had it brought in from a remote lot and it was ready when I arrived. We test drove it and agreed on the sale. Justin got Ozzy involved for the financing, got my trade inspected and priced and got the detailing started on my new car. I had a quick lunch and when I came back Ozzy took me through a quick closing and Martin did a great job of walking me through the new features, connecting my phone, etc. The whole purchase was done in under three hours with time for a nice lunch for me. These guys are great and I love my new car.

carolt

Apr 14, 2015

Excellent, excellent, excellent! Go to BMW of Bridgewater--you'll be happy there. Both Frank and Martin have lots of politeness and patience--fielding silly questions with a smile.

ella.gitman

Apr 14, 2015

I worked with Pete to purchase a car , which I found through their site. Pete went out of his way to accommodate me, including picking me up at home in Fort Lee to go and see the car.There was a slight problem with the price, which was resolved to my total satisfaction. Everyone in the dealership was very courteous and professional, including Anthony - CPO sales manager and Dionne - the financial manager and Martin - BMW genius.I would definitely recommend this place.

S1259

Apr 11, 2015

My experience was far from perfect, but Ozzy and Peter Provost stepped in and really turned things around. They cut through the red tape and were great to work with.

Njdevil70

Apr 10, 2015

This is my third BMW through this dealership going back to when it was Hunterdon BMW. As with past purchases, it was a relaxed experience and everyone there was incredibly helpful. I highly recommend BMW of Bridgewater.

Satisfied4321

Apr 9, 2015

Great dealership! Everyone from the receptionist to the management were nice and easy to deal with. My salesman, Bill Chludzinski and the technician, Martin Hernandez were particularly good. Bill was knowledgeable, friendly and easy to deal with. He made it a real gpleasure from introduction to test drive to delivery. Martin took the time at delivery to explain all the workings of my new X5 and answer all my questions. This was the best car buying experience I've ever had.

krz1e4u2

Apr 7, 2015

The salesman I talked to were very knowledgeable and really went out of their way to explain things, get me a good price and the best deal for a car I fell in love with. Took time to compare all options as well. Nicest people to finish paper work with as well to sign it all as well. Such a good experience I can't wait to go back and get my plates! Just very open welcoming and helpful

Michael Chillino

Apr 3, 2015

BMW of Bridgewater has a very comfortable environment with a personable staff that streamlined the car purchasing process. It was very positive experience which was to my surprise based on past visits to many other dealerships which were unpleasant. Robert Hoffman and Ozzy Mamoor were very helpful, knowledgeable and used their expertise of the BMW brand to steer me in the right direction for two car purchases. I would definitely recommend this dealership to anyone else and I will continue to maintain loyalty to this branch in the future.

Berit

Apr 2, 2015

Dealership went out of their way to get me my car despite BMW's reluctance to make the model I wanted. Got the car the manager was supposed to get.

jkf

Apr 2, 2015

Had a great experience at BMW Bridgewater with Aubrey when leasing our new X5. We're very pleased with our car and service provided so far!

FrannyG

Apr 1, 2015

From the first time I walked into this dealership i was extremely pleased! I decided to lease a 335i X as soon as my lease was up on another luxury brand car. I walked in as an unknown and was greeted and introduced to Anthony Catena who couldn't have been nicer as I was not ready to purchase that same day. He was knowledgeable, kind and courteous. He took all my information and said he would be in touch when my lease was up. Unlike the vulture dealerships he stuck true to his word and found the exact car I wanted in a quick and timely fashion. I literally turned my car in the day my lease was up and picked up my BMW the same day! Since Anthony had become manager in the time i had come in to look and the time i leased , he let one of his sales team handle the delivery for my car. Bill couldn't have been nicer or more attentive to me. He has a great sense of humor and is an excellent salesman. I have to say that going in to the finance manager has always been such a time consuming part of the car buying experience but I think Ozzy had me in and out of his office in 15 minutes. There was no lack of explanation or professionalism in the short period of time though. Everything was prepared in advance and just a pleasure to have such a qualified person handling the finances! I almost didn't mind taking out my credit card!!! I was then walked outside to my beautiful new car and Martin showed me everything and more about the workings of my 335. He is just the nicest most patient and lovely young man! I opened the door to my new car and was surprised by some extra goodies which Anthony and I had spoken about and you never think that someone will remember the little things and he not only remembered but had already placed them in the car prior to my arrival! I had been with my other dealership for many years and didn't think i would ever find one as great as that one but i certainly have!! Its all because of the wonderful team they have working at Bridgewater BMW! I thank you all for really "knowing how to treat a lady"!!!!!

TomJ

Mar 31, 2015

The overall experience was just great. Stressful spending so much money but everyone made my wife and I very comfortable and everyone was very knowledgeable about the many features in the car. They also did not rush me, I had their undivided attention for as long as I needed them.First time at this dealership so I do not have experience with the service dept.

Tori

Mar 31, 2015

I would totally recommend this company to anyone that wants to buy a new or used bmw. The customer service was great. An I can definitely see myself going back there in the future. VERY NICE and PROFESSIONAL

patel123

Mar 30, 2015

We leased a BMW 528 from this dealership. Our entire experience with Peter was very courteous and everything went very smoothly. Peter was very professional and we finish entire deal in one visit. When we pick up the car he demonstrated everything and spend time to go through each and everything to explain us all new features of BMW. Entire staff at dealership was very good and help us in finishing all paper works in 30 min and we were on our way. I will recommend this dealership to all my friends and family members.Dr. PatelBridgewater

hhcibtpaun

Mar 29, 2015

Great experience. I purchased a CPO BMW, and I could not be more pleased. The whole transaction took about 30 minutes...Courteous friendly folks. Will come back again.

yyao

Mar 27, 2015

One day, we stopped by BMW of Bridgewater. Bill Chludzinski greeted us. Two months later, we went back to Bill. We sealed a deal in 30-40 minutes. Bill followed up with everything before the delivery. Paperwork was clean and no hard sales in finance review. It is a pretty easy experience. Would like to do a car shopping like this next time.

Cloncto

Mar 26, 2015

Saw the car I wanted on Cars.com. Justin O'Connor got me in the car and on the road in a few hours. Very professional, efficient staff and great overall experience.

Darby

Mar 25, 2015

We recently purchased a 335 from BMW of Bridgewater. Our client advisor, Justin O'Conner, was pleasant to work with. He meticulously went over all of the different options available with the car and provided his personal cell phone number if he had questions while we were debating our options. We were also introduced to the Sales Manager, Peter Provost. Between the two it was a seamless process.After the purchase, Martin Hernandez spent a good amount of time introducing us to the numerous features available in the car. This was very helpful.From beginning to end we had an excellent experience and plan to go back in the future.

Sanderx

Mar 25, 2015

I bought a new BMW 535xi from BMW Bridgewater 2 weeks ago. Bill Chludzinski helped us and provided excellent support, information and service. He provided a fair trade in value of the cars I wanted to trade in and offered a great price on the new car. The service department did a great job in installing a different grille on the car. Will definitely come again.

berk92

Mar 24, 2015

What a wonderful experience I had at BMW of Bridgewater. From the moment I walked in the staff couldn't be more helpful. Bill C took his time explaining the X5 to me each time we went out for a test drive. Talking about all the features and getting down to what I really wanted in the car. We finalized the deal with me ordering the car rather than taking one off the lot. Bill followed the order and 10 days later it delivered !Dionne in finance was great. No pressure to "add" as you find at other dealers, She was a real professional!During the delivery Martin went over the car showing me (and I am still learning) all of the features. I guess they call him a genius for a reason.

Ken

Mar 21, 2015

Salesman Scott Vickers and Ozzy Mamoor's professionalism made my preowned car buying experience effortless. I would not hesitate to recommend Scott and the Dealership to a friend. Ken Keyes

mazz

Mar 17, 2015

After looking at dealers 2 minutes from my home. I decided to go back to this dealer due to my past experience. And again was not disappointed. Thank you Bill for your time and patients and to Amelia for answering all my questions and responding so quickly. It was your help which brought me down to this dealership for this car we bought.

2015 X%

Mar 16, 2015

Purchased a 2015 X5 for my wife last week. Bill C was the salesman and we were very happy with the cusomter experience. On her first visit (without me) Bill impressed her and my 20something sons as knowledgeable and straight forward. He guided her through all the options without trying to sell her something she didnt want or need. Bill was helpful and followed up, but never made us feel pressured.At pick-up, Martin walked throught the various feeatures of the car. Very knowledgable and helpful. We are very happy with the transaction and would happily refer others to this dealership (and Bill C)

Blasco

Mar 16, 2015

I spent the last month relentlessly searching Autotrader, comparing just about every SUV and unable to make a decision. I finally found a CPO X3 that I liked and sent a note to get more details. I received a reply from Amelia almost instantly and had several exchanges back and forth solidifying my decision on the car. Unfortunately during that time someone had put an offer in at the dealership. She notified me first thing the next morning to my dismay. However the buyer had a change of heart and she immediately called me and had Rob take some pictures. I was convinced and headed straight out there to find the friendliest staff I've ever met at a dealership. Rob was clearly passionate about not only the cars, but ensuring that I had a world class experience. He explained every feature the car had to offer, how it worked and when best to use it. I never once felt pressured or got the "let me talk to my manager" or "what do I have to do to get you in this car" routine that I'd gotten at half a dozen places prior to Bridgewater. Dionne was incredibly helpful on the finance side and spent a good deal of time finding the best financing, walking through all of the options and giving me an honest opinion of what which warranties and maintenance were most cost effective (even if they weren't BMW's). Once everything was wrapped up Rob spent an extra 45 minutes with me setting up the GPS, syncing my phone and teaching me the tricks he had to learn the hard way on his car. He even offered to setup call this week to walk my wife through the car and setup the BMW connected app. This is what buying a car should be like. I only wish they were closer to Queens so that I could continue to have the vehicle serviced with them!

joannedemko

Mar 15, 2015

Bill helped me select the best car and options for my needs. He was very courteous and professional. He spent a lot of time with me going over the car, answering all of my questions and concerns.

Uthalody

Mar 15, 2015

Good job. Quick and efficient over all. Would recommend to others! They quoted me the best price and I got the car I wanted with all the features important to me.

leon

Mar 13, 2015

I just bought a brand new X3 in this dealership, and this is a unforgettable memory. Because i don't have a ssn,there is a lot of troubles when I was trying to buy this car. There is a manager, I don't know his name, he don't know know the procedure for foreigner to buy a car. After 1 month waiting for build the car, the manager told me I can buy this car, which waste a lot of time of mine. but thanks to the salesman, he helped me out, and I finally got this car. Also, Martin introduced this car to us patiently and nicely, and Dionne helped me to do our paper work and tell me the policy carefully.

435xi msport

Mar 11, 2015

While BMW's truly sell themselves. It was a pleasure to deal with Bill. He was very knowledgable and helpful in assisting me with the purchase of my new 435xi convertible. When I picked up my vehicle I had the pleasure of meeting Martin. He assisted me in getting aquainted with the features of the vehicle and how they functioned. I would recommend BMW of Bridgewater!

Robert

Mar 11, 2015

I have been looking in Central NJ for a difficult to find specific pre-owned BMW. Pete was the most responsive and easy to talk representatives I encountered over visits and calls to about six dealerships. I'd go back there in a heartbeat if they're able to find the car I'm looking for.

cmr

Mar 10, 2015

I have leased Infiniti cars for the past 9 years. When my lease was up Infiniti did not have a lease for the car I wanted. So it was time to look at what other dealers were offering. I stopped by to look at BMW. This was my first time ever looking at BMW. Justin O'Connor was our client advisor. He impressed us with his knowledge of the car and the leasing program. He encouraged us to test drive the X1. Like I said earlier we were looking....(because I hoped Inifiniti would come through with a deal for me)..and we ended up buying that same day. I attribute the sale to Justin! Although the car we wanted was not available, Justin was able to locate one in Germany and called every week to let us know the status of the car. The car came in relatively on time (weather attributed to a few days delay). When we picked up the car it was a very pleasant experience. Ozzie Mamoor handled the paperwork and answered any questions we had. Martin Hernandez reviewed the vehicle with us. He was extremely knowledgeable and patient with us. I will be back for a refresher course with Martin! Overall we are extremely pleased with our experience at BMW. As you can see I am a loyal customer...Infiniti's loss is BMW's gain!

Barry

Mar 9, 2015

This is the 4th BMW that I have purchased and the first one from BMW of Bridgewater. The experience was a pleasure and I felt that I was treated very fairly. I will consider them for my next vehicle purchase

ashok

Mar 7, 2015

I purchased a loner car 2 weeks ago through Mike Watson. He was very friendly and courteous. Price negotiation was professionally done and hassle free. Earlier, I brought 2 friends to Mike and had very good experience. I will recommend other friends also in future. I recommend Bridgewater BMW and in particular Mike Watson highly.

dbriegs

Mar 5, 2015

Bought my first E36 M3 (used) from them in 2000. Serviced that car and my next E46 M3 there for the next 15 yrs. Bought my new M4 there on a combination of price, service and trust.

Dennis

Mar 5, 2015

My wife and 3 boys stopped at the dealership to inquire about possibly purchasing a BMW in the near future and left an owner. Much of the decision was made due to Frank and his direct, honest, trustworthy demeanor. He treated us like people rather than playing obvious sales games which was greatly appreciated by us, hence, we are now part of the Bridgewater BMW family. Thank you Frank!!!!Dennis Manning

riles73

Mar 5, 2015

From the second my wife and I met with Mike Watson we knew we were going to lease a car from BMW of Bridgewater. He took the time to understand our needs, we felt absolutely no pressure to buy and he really found a car that was our perfect fit. When we made our decision, Mike got us the best deal possible, no questions asked. Truly a great expierence. The wonderful expierence continued when we met with Ozzy to go through the financials. He made everything very clear and gave great detailed answers to any questions. The BMW genius continued our great day by helping us understand our new car. Rarely do you feel like you made new friends when you get a new vehicle, but i certainly felt that way after we drove off in our new BMW. Thank you again for all of your help.

tmcg1788

Mar 5, 2015

I usually take my car to another dealership closer to my house but Bridgewater was closer after hitting a pothole. The process of working with Chad on my fixing my car was excellent. His understanding, responsiveness, professionalism, and sensitivity to a much larger service which I'll now require was at a level I've never experienced. My experience with Chad alone has won my future services at BMW of Bridgewater.

Tom

Mar 4, 2015

I had a great experience purchasing a pre-owned 750 at Bridgewater BMW. I have a busy work schedule and the sales team worked around my needs. They were extremely responsive and "above board" with everythig, They arranged on time pick ups when I was without my car being traded. They offered fair price for my trade. Most impresively, my sales rep was very tech savy and we were able to keep our discussions going with emails and texts even when I couldn't be there in person.The financing team was also very helpful in disclosing all the key financial terms and other vehicle protection services clearly. I would strongly recommend this dealership for anyone in the market for a BMW.

JMC

Mar 4, 2015

We were almost to go for a Lexus RX350. On the way back home we stopped by this dealer and took a test drive for an X3 with Aubrey. Both my wife and me changed our minds and decided that this is the new car we want. Aubrey make the purchase very smooth and the price we got was very good. Thanks again for the professionalism that made this our best car purchase experience. Also thanks to Martin for going through the features of the new car with us.

Cyriac

Mar 3, 2015

I just wanted to bring to your attention the bad service I received from BMW of Bridgewater and on being charged $1757 and the loss of not having a car for over a month.On 10/13/2014 my car would not start in the garage. I called BMW of Bridgewater and the rep told me to have the car towed there. I called BMW roadside assistance and got the car towed to BMW of Bridgewater. I was taking to a rep called Chad and he said he would give me a call on what the problem was. No call on the day I towed the car or next day. I called Chad the next day evening, he said they are still checking the car and will get back to me. No call on the 15th, I call Chad again and he says the engine was flooded and the thermostat needed to be changed and I can come and pick up the car as they cleared the flooded engine.(See attached report from 10/15) The car was at BMW of Bridgewater for 3 days. I pick up the car that evening, car runs fine the next day. On 10/17/2014 the car stalled again in my garage. I call again BMW roadside assistance, they say a tow company should be there in a couple hours, waited, called again to BMW roadside assistance, they say a tow company should be there in a couple hours, waited again, I waited for 10 hours for a tow truck and as it was end of the day all the reps from BMW of Bridgewater were gone for the day, plus I lost a day of work as I was waiting for the tow truck for the whole day. The car was towed on 10/17/2014 evening. After about a week the rep from BMW Bridgewater, Mo said the diagnosis was there was diesel coolant in the car. I said how could diesel coolant get in the car, I do not know where to put diesel coolant and I am not that stupid to buy diesel coolant and pour in a petrol car. He said the cost would be $3800, I said I have always serviced the car at BMW Bridgewater from the day this dealership has opened and I have paid for a maintenance program with BMW, so why do I to pay. He calls me back in a few days and says BMW did a courtesy and will charge me only $1680. By now the car was at BMW Bridgewater for 21 days, so a total of 24 days we did not have a car, I just wanted to get my car back. I paid and picked up the car on 11/06/2014. I was never offered a loaner car for these 24 days. On 11/14/14 I called BMW Bridgewater and spoke to Lori, who said she would talk to Michael Yates the service manager. Did not hear from Mr. Yates. And then we went on our long vacation trip for thanksgiving, the heat in the car stops working, so no heat for the family for five days in the car. We come back home and I called Mr. Yates and left him a message to call me back as there was no heat in the car. He called me back on 12/02, I explained all that happened to my car, he said what has happened I cannot do anything but drop off the car and we can get the heat fixed. I dropped off the car and the next day, Mo from BMW Bridgewater calls and says the radiator has a leak and needs to be replaced. My major concerns are :How come the car was not diagnosed there was diesel coolant the first time I dropped off the car on 10/13?Mo said the car cannot run if had diesel coolant, so how did the car run for two days with diesel coolant, 10/15 and 10/16?Why did I have to penalized for faulty workmanship or diagnosis and pay $1,757?Why was I not offered a courtesy loaner car and why did this diagnosis and repair take 24 days?An apology letter from BMW roadside assistance for wasting one whole day, will not get me back my vacation dayThe service manager Michael Yates , who said I really do not care for your complaint and I do not care what you do and hangs up on meWe always get a survey from BMW when we have a service, this time I did not get one and I am sending this email to let BMW know how badly I was treated and cheated of $1757 for no fault of mine

JSB

Mar 1, 2015

From start to finish Anthony Catena and his staff at BMW of Bridgewater made it an easy decision to join the BMW of Bridgewater family when I leased my 2015 535i Xdrive.

DB

Feb 24, 2015

I would like to commend the BMW dealership for the professionalism and expertise they presented. All the questions that I had were answered or explained thoroughly. Justin my salesman was a great professional. Mike was also very great! Every time that I call there, everyone is so, so nice, it truly makes one feel special. Thank you very much!!

Broady

Feb 23, 2015

Great job done by everyone at the dealership. A clean showroom, friendly staff and above all they got me in car I wanted. From meeting Anthony on my first day there to signing off on the car and picking it up, everything went smoothly and I drove out of there very satisfied indeed. Will definitely be back there in the future.

ppacillo20atgmail.com

Feb 23, 2015

I worked with Bill in coming to terms on the purchase of the car and Martin reviewed all of the options in the car with me. Bill made the process for easy and friendly. He gave me a fair price and was very good about following up to any questions I had. Martin took me through all the options in the car and spent as much time as I needed to understand. Very patient and very knowledgable about the car. Good attitude. Very personable.

JKS

Feb 22, 2015

Easiest car buying experience I have ever experienced. From start to finish the process was completely hassle free and efficient. Furthermore, the sales advisor that assisted me, Peter Solazzo, was friendly and courteous throughout and it was apparent that he genuinely cared about the satisfaction of his clients. I can honestly say that overall, this was an excellent car buying experience and the first I have ever experienced that did not leave a bad taste in my mouth. I would recommend this dealership to anyone.

Morsini

Feb 21, 2015

Bill Chludzinski was extremely attentive and helpful through the entire process. Bill was prepared, knowledgeable and a pleasure to work with. I would definitely work with Bill and Bridgewater for my future purchases.

smforrest

Feb 18, 2015

My husband and I walked into Bridgewater BMW on Friday evening and met with David Wagoner, a client advisor at the dealership. Dave took a significant amount of time discussing our car buying options and was upfront and honest about the vehicles we were considering. From the start my husband and I felt right at home. Dave made sure to give us all the information we needed to make a decision. He allowed us to test drive the vehicle and also went to great lengths to answer questions. On Friday night we were not sure what we wanted to do, so Dave took a deposit on the car we were considering and allowed us the night to think it through. By Saturday morning we knew exactly what we wanted and Dave was there to help us through the process and paperwork. Monday afternoon we picked up our first BMW, a 328d xdrive sedan! Dave really played a major role in making sure we arrived at a fair price that we were comfortable with. In addition to that I found the Genius Bar consultant, Martin, to be wonderful. He went over every nook and cranny (inside and out). He must have spent at least an hour with us, answering questions and making sure we were comfortable driving the car off the lot. One of the managers, Ozzy Mamoor introduced himself and thanked us profusely for our business. He welcomed us into the BMW family and I truly felt like he meant it. We look forward to many more dealings with BMW Bridgewater. Thank you for such a positive experience!

Jkanuga

Feb 17, 2015

I could walk in to dealership around 11 AM and walk out at 3 PM with new X 5 for my wife. This was the fastest car purchase ever for me. The sales team was great to work with and was able to work with me in getting a fair deal for both parties. Mike Watson and Mike Shamy were great, very customer friendly.Jayesh Kanuga

brurosen

Feb 15, 2015

I had bought a car or maybe two from Bill C. years before and didn't realize it till I got there and he was great to work with. Peter the manager couldn't be more personable and great last minute assists from Ozzy and their genius bar guy Martin. Was a real big deal to me and suffered a personal tragedy in the middle of the sale and got genuine caring response form them all, as well as a last minute price adjustment. Hope service is half as good.

NJDrew

Feb 12, 2015

Small dealership with individualized approach. The sales team was great to work with and was able to work with me to arrive at a fair deal for both parties. My experience with finance was not the most positive one, but my issues were dealt with and resolved with the help of the sales manager. Overall, the experience was positive and I got the vehicle I wanted.

Avish

Feb 10, 2015

Well I have been one of their customers for many years. I have used them as my service center. Always happy with their service department and especially Debra. Always there to help and quick to respond. Very friendly atmosphere and pleasure to do business with. Recently I also had experience with their Sales Executive, Justin. I recently switched to new BMW X5. I was pleasantly surprised how easy and comfortable the who process was. Justin is the go to Guy if you need to engage in any purchase or even thinking about it. He did everything he could to get my business. I was already sold, but he make it look even more worth it for me and I feel happy that they do not take customers for granted.

HTK

Feb 8, 2015

First dealt with the Internet service which was very helpful. Came to the dealership and met with Justin O'Connor. Purchase was a simple process. Martin Hernandez showed us how to operate all of the vehicle's functions. Both made the purchase of a new vehicle stress free.

SM

Feb 8, 2015

Service Manager, Mo Abouzeid, was rude and unprofessional. I would dismiss as someone having a bad day if it was a single occurrance, but his attitude and unprofessional behavior was visible during several visits. Scheduling was prolonged and a hassle. Common inventory items such Run flat tires, locking lug bolts, and key remote batteries were each out of stock during three separate visits to the dealership. Either parts inventory is mismanaged or kept at levels below demand. Most recent service visit, I left my vehicle for front tire replacement and returned to find the locking lug bolt was damaged and could not be removed. The Service Manager shugged and handed me the keys saying it was not the Dealerships problem. I was shocked at how the situation was handled and sought support from BMW USA. Mike Yates, GM, did step in to assume responsibility for the damage and corrected the matter, but the whole experience soured me on BMW and I definitely will not purchase or service a vehicle again at this location.

tonyasaro

Feb 8, 2015

Living in Queens, NY, it was well worth the trip to Bridgewater, NJ as the staff was excellent and the reasonable price made the trip worthwhile. Dealing with Anthony Catena was a satisfying experience as he did everything possible to meet my needs. I would recommend your dealership to all my friends and family.

mk13

Feb 7, 2015

Second BMW purchased from Scott Vickers and provides good advice and looks out for customer's interest. Handoff from Scott to Finance to Martin was flawless.Good Service, Attention to detail, No Broken Promises. All prior work was done in time for timely pickup.

przblaxinchulo91

Feb 7, 2015

Time was flawless . Service was great. In and out all questions asked and answered. Recommend to anyone.. the greatest guy to deal with. Surpasses anyone I've dealt with.

johnny

Feb 2, 2015

Justin O' Connor my salesman was great to deal with. He never pressured me into by buying and let the BMW brand do all the talking. He is knowledgeable with the X5 and answered all of my questions . The car rides great and just what I wanted, it puts all the other vehicles I shopped for to shame. Martin Hernandez helped explain all the options upon delivery. Look these guys up if your looking for a great experience.

BMWbuyer

Jan 31, 2015

Ordered the car through Internet shopping. Price was fair. Amelia for the Internet sales was very nice. Order handed over to Rob Hoffman who was good at following through. When I picked up my car, the process was disorganized, however, which was unfortunate given the advance arrangements made and ample time I allotted. Neither my car nor my paperwork were ready. This put pressure on my time to review car features before I had to leave. One bright spot during pick up was Martin Hernandez who is the genius tech person. He was very good.

peachie16

Jan 29, 2015

Just picked up my 2015 X-3 and wanted to thank Mike Watson for his excellent attention to my needs during my purchase. He goes out of his way to make sure that all goes well and is just a nice guy to deal with. Martin Hernandez was very helpful in pointing out the features that I was not familiar with from my 2013 X-3. As far as Bridewater BMW is concerned, I am very pleased overall.Dionne Baksh was very helpful while signing away "the first born". LOL

Amit

Jan 26, 2015

Polite staff. Willing to cut through the back and forth on price negotiation. Got a deal that I felt comfortable with and the dealer, without having to waste hours of my time. Key to building long term relationships. Minor Areas of improvement:- Communication related to BMW Delivery could be improved through automated or human updates. Often found myself calling for updates. - Financial Services Loan did not provide a exceptional rate even though I was considered a valuable customer based on 2 prior BMW finance purchases.

Jane

Jan 26, 2015

On January 23rd, I visited the BMW of Bridgewater. I asked if anyone could explain a couple of buttons in the car for me. They found a BMW Genius for me, Mr. Martin Hernandez. Martin was so knowledgeable about the car that he answered all the questions I had. He even took me for a ride to demonstrate some of the functions of the car. He was very friendly and professional. It's pleasure to work with him and his assistance is truly appreciated. Thanks Martin!

jmn21185

Jan 26, 2015

I just leased a 328xd from Mike Watson. What a pleasant experience. Mike found an awesome deal for me that far exceeded my expectations for a luxury sedan. They were also flexible on my trade-in and found me every discount I could think of (and more) to get me the lowest possible price. On the pick-up day, they will work quickly to get you through the final paperwork and the BMW genius Martin will show you how to work the car. Overall, a 5-star experience from BMW Bridgewater from everyone involved. This was my first BMW and I can proudly say that I am a BMW family for life based on my experience here and would highly recommend BMW of Bridgewater if you are looking for a great experience buying your ultimate driving machine. And ask for Mike! You won't be disappointed!!!

Dayne C

Jan 24, 2015

I started this process months ago with ground up research on a 228i along with the concept of leasing. This is my first BMW and I had much to learn. I was extremely fortunate to come across the fantastic deal BMW of Bridgewater had on the 228i I had been building for months. When I discovered it I immediately contacted them via email, and within a couple of hours had heard back from Amelia Lapera. She confirmed all of the details for me. The next day Rob Hoffman called me, and he was more than patient to listen to my story, especially when he found out I live in Oklahoma City, but was more than willing to fly up to take delivery. By the end of the next day we had a deal. I've sat in car dealerships and not had easier times than this transaction that was taking place 1800 miles away! When I flew up the next week Rob picked me and my friends up from the airport and took us to our hotel. The next morning he was there again to pick us up to take us to the dealership to finish the process. Complete customer service! There I met Amelia and Mike Yates in person. A total pleasure! Rob took several minutes to go over every feature of the car with me as we prepared for our long drive home. Finishing the deal took only a few minutes, and we were on our way. I would also like to mention Dionne Baksh who went over the lease terms and all of the paperwork with me. She was extremely efficient, and made it all easy to understand.I would most definitely recommend this dealership to anyone looking for a new or used BMW, and don't let distance deter you. When it comes time for me to turn this car in, I will start my search for my next one at BMW of Bridgewater!

Ketan

Jan 22, 2015

Every time I have to or want to buy a car I just hate and dread going into a car dealerships. Most of the dealers do nothing but insult your intelligence. I don't mind negotiating but don't treat me like I am stupid. At BMW of Bridgewater its a different feeling, you will love dealing with people there. Few months ago my brother had bought a X5 from the guys at BMW Bridgewater and he loved the way he was treated so he recommended that I go in cause I needed to trade my car for a new one. I walked in this dealership and I actually saw employees were happy and they enjoyed working there and it shows!!!. I was treated with respect and dignity. Their integrity showed in the way the handled the sales process. Scott Vickers is helpful and knowledgeable, great attitude. Ozzy Mamoor who handled the financial side of the sale, great personality and fun guy to deal with. He explained everything in a nice and simple manner. Martin Hernandez went over various features of the car and explained it well. He answered all my questions. The whole process was stress free. They have got me as customer for life!!!! By the way I bought New X1.

Jay

Jan 20, 2015

Recently purchased a sweet X4 from Justin. He was well informed and very friendly. Great customer service from the minute I walked in the door. Would definitely buy from these guys again.

somodon

Jan 18, 2015

After 4 vehicles from another luxury brand, I decided to look at a BMW. Mike Watson was incredibly helpful and patient as I evaluated my options. From my initial phone call to learn about a vehicle in inventory to keeping me informed about delivery details, Mike demonstrated why GREAT customer service is more than just words at BMW of Bridgewater. His genuine enthusiasm was just as important as his brand knowledge in my ultimate buying decision. And when it came to price, they can't be beat. During the process, I dealt with other employees and each one was incredibly helpful and knowledgeable. Just an awesome experience!

newX1

Jan 17, 2015

We just bought an X1. It was the most hassle free and enjoyable experience ever! Every employee we dealt with was nothing but friendly and honest. Ralph was our sales advisor and was super thorough. I can't recommend a better place to purchase from! Thank you all for being so helpful and great!

Xiao Yang

Jan 13, 2015

Really exceeded my expectations. As a non-native English speaker, I bought a used car BMW 428i Xdrive and was very satisfied with the service and patience there. Folks are friendly and professional. I highly recommend the employees there worked with me: Mike, Martin, and Dionne. If any of my friends buy a BMW car in the future, I would definitely recommend this dealership to him/her.Xiao

MK

Jan 12, 2015

I love this dealership and their service is just flawless. Mike W just provided me the best price and experience. Best in every sphere!!ThanksMK

nrock2

Jan 12, 2015

BMW of Bridgewater is a friendly and trustworthy dealership. During the new year's eve holiday the service department took care of my 2009 X5, in particular Debra Shafer. Then Dave Wagoner and Ozzy Mamoor assisted me in purchasing a 335. The treatment I received have made me a loyal customer for life!

holinsky1atgmail.com

Jan 8, 2015

I recently brought my BMW in for an oil change and a tire replacement. Chad Renninger was the service consultant, and I have had the pleasure of working with him several times. Chad is always friendly, professional and quick to follow up and give updates. He always makes it a pleasant, easy experience. A loaner car was provided for me, as the car needed about 2 days of work, as they also found some oil leaks that needed repairing. Chad kept me in the loop, and everything was done on time, as promised. He also was able to save me a little $ off the cost of the tire and a replacement rim BMW center cap, which I appreciated! Even though I purchased my car at Bridgewater BMW, he did'nt have to do that, but the gesture made me feel appreciated!I highly appreciate Chad's professional manner and I hope his Manager reads this and appreciates what a fine BMW rep he has in Mr.Renninger.-Howard Olinsky

K16kid

Jan 7, 2015

Our experience with BMW of Bridgewater began years ago with service on my M Roadster, then the purchase of our 330, service on the 330 and 540, and now the purchase of a new 228. The relationship has spanned at least 12 years and we've been very satisfied.

leoadams94

Jan 6, 2015

Great all around experience. Rob was very great throughout the process and I was able to get in and out of the dealership in a few hours with the car.

Apizza31

Jan 5, 2015

I've purchased a new vehicle every 2-3 years for past 22 years!! The level of service, experience and attention I recieved from Mike and his team is the best I have ever been apart of.I have been recommending and bragging about Mike and his team everyday and to everyone..

FleetGuy

Jan 5, 2015

Mike Watson, Jen Silva and Martin Hernandez did an amazing job on the purchase and delivery of a new BMW X5. I needed to secure this vehicle for an executive with our company. Needless to say, the process was filled with a multitude of unique requests that were all handled quickly and efficiently. We were able to get the exact vehicle we wanted well within the time frame we were given. They coordinated the vehicle delivery and worked closely with our VP on setting up the different vehicle features. An outstanding preformance. I would definetely recomend this dealer and their experienced staff!

Rubylubana

Jan 5, 2015

My experience with BMW of bridge water was just excellent .Mike Watson (sales exc.) is tremendous person and was really cooperative and supportive throughout my deal for new 328i D X drive .The best thing about this dealership is they work hard to get you the deal.Mike helped me a lot in getting my old my car traded and on top of that he got me the best deal.I could not believe that my deal happened just very smoothly .I am glad that I am a part of BMW family now.they are just great people..I will definitely recommend this dealership.

Min

Jan 4, 2015

Over the 10 some years, I've leased 4 BMWs. Technically you're leasing from a dealership, but in essense it's a salesperson who assits you thru the process. Scott is the right person for me. He helped accommodate what I need, and in a professional and friendly way. It's a smooth process and pleasant experience any beemer lover will enjoy.I also want to give credits to Mike. He spent time explaining my scenarios and made logical recommendations.Now thumb up to Bridgewater BMW, for having the right people!

tomanow

Jan 4, 2015

I visited 5 dealerships including Mercedes-Benz and Audi while searching for a new vehicle and ultimately decided on BMW of Bridgewater due to outstanding customer service. I worked with Frank to order a new 335 (loaded) and sign a lease deal. He is very patient and thorough and kept me updated during the 6 week manufacturing/shipping process which was greatly appreciated. I did not feel pressured during the sales process. Instead, the experience was straight-forward and pleasant. I got a very reasonable price for quite an outstanding vehicle. I can comfortably recommend this dealership to others based on my experience.

Josh

Jan 4, 2015

I was in the market for a CPO BMW. I was going back and forth between a few models. Frank Fratzola was just going along with what I was looking for. He was not high pressure or trying to push to the kore expensive model. I decided on a 2011 535Gt but the very next day I saw a 2014 328Gt that was more equipped and nicer. He gladly took the time to rewrite the order. He also made sure the back room experience was smooth by making sure we had all the necessary documents prior to coming in to sign the papers. Frank spent almost an hour showing me all the features of the car(including synching my phone). He like others stated watched me pull away to make sure all was good. He has called me to make sure all was good. I am very happy with my BMW and Bridgewater BMW!

BB

Jan 3, 2015

Great support from Frank and the team from first visit to drive away in my new 335i. A good review of options across the 3,4 and 5 series - getting me into the car that met my needs and leasing timelines. A very thorough feature review once we had the car helped make the new car transition easy as this was my first BMW.

John

Jan 2, 2015

I have had a BMW Z4 for almost 10 years now and this dealership has provided superior service. When is came time to lease a new SUV we moved from a Lexus RX350 to a BMW X5, partially because we had high confidence in the service relationship we have had and partially because we wanted something new.The buying experience with Scott Vickers and Mike Shamy was excellent and pretty painless.

mike

Jan 2, 2015

My service adviser Ralph Gallina walked me through the entire leasing process. He was very understanding and patient helping me select my car. The entire experience was convenient, easy, and hassle free.

VinitMe

Dec 31, 2014

The employees at this dealership did a great job of making the process of purchasing my first vehichle, the 2015 328xi, a very pleasant one. Everyone was very accomodating - Aubrey helped me secure a great deal for the car and Martin gave me a very complete walk-through of the car. Definitely would recommend this dealership to anyone looking to buy/lease a BMW.

markben

Dec 30, 2014

I had just leased an X1 for my wife with Frank and was there to pick up the plates. I asked him what he do on a trade for my 535. I was able to get into a new 535 and the price I wanted. I even recommended him to a friend that purchased a new vehicle the next day. He followed up to make sure that I was knowledgeable in how everything in the car worked. That made three new cars with Frank in three weeks. He must be doing something right.

Renzhi

Dec 29, 2014

My fiancee and I leased a M Sport 435xi with Aubrey and Mike last week. They were very friendly and helpful. They helped me a lot on getting all the documents ready so I can get my car before my vacation. Really appreciate the work!

JamesB

Dec 28, 2014

In this case I felt a review of my experience at Bridgewater BMW was highly warranted. After a month of research and visiting local dealerships as well as friends and family connections at distant dealerships I ultimately found the car that fit my profile here at Bridgewater BMW. My concerns were product, and price structured to fit my companies lease program. By the time I came to Dave Wagoner I had already educated myself on the BMW and four competing brands. Dave quickly found the car I was looking for and the next day had it delivered to the dealership so that I could look at the vehicle over.As far as product is concerned I chose the BMW for obvious reasons safety reliability and luxury but also because I was informed by folks in my office that if you're going to do a lease do it with a brand and dealership you would want to continue leasing after the lease is up. They said when the lease is up and your looking into your next lease you'll get a better deal on the the new car as well as less hassle on the return when going through the original leased location.Dave immediately matched competitive prices at other dealerships. At this point I had already worked the price down to a level that I found was fairly Standard at the other three dealerships I had met so I didn't see much wiggle room to lower the price anymore plus Dave found the car that matched my preferences perfectly. So I came in to purchase the car with Daves guidance and once we had worked out the numbers And sign some initial paperwork I was introduced to Oz...Is clearly and professionally walked me through all of the pricing and explained any questions or concerns I had. At the end of the discussion we saw that I was going over budget and I need to rethink the transaction. Dave got involved and the dealership Lowered the price even further to help me lease the car I wanted. Needless to say their price beat all other regional dealerships and their team helped make this happen. I look forward to picking up my car on Monday and continuing my service and support with The team at Bridgewater BMW

Jen

Dec 28, 2014

I purchased a 2015 M Sport 435 xi gran coupe. Frank followed up with me until I was ready to purchase a car. When I was ready, Frank worked hard to find the exact car that I wanted. After the purchase, Frank spent more than an hour sitting in the car explaining all of the options to me. My husband bought a Lexus a few years ago and did not recieve any where near the post sales attention that I did with Frank. Additionally, Ozzy was very knowledgeable and thorough in explaining the available finance options.

kingshukdas

Dec 28, 2014

I recently had a great experience while buying my first BMW at this dealership and I couldn't have been happier. To start with Justin O'Connor is your man if you are looking for a great deal. I did my homework and due diligence across a bunch of dealerships across NJ and no one was able to come close to the price Justin quoted me. He was also extremely quick and efficient in all our dealings and always always reachable over email and phone. My car was a special order which took 5 weeks to be delivered but Justin kept me up to date on the progress along the way. Thanks again Justin, I truly appreciate the great service.Martin was also great in getting me up to speed with his very effective crash course on the BMW features and ensuring a smooth and quick delivery..

littlehawk

Dec 24, 2014

I just picked up my new BMW and couldn't be happier with the experience. The entire process was smooth and transparent. The client advisor was accessible and forthright and there were no surprises along the way. It was a pleasure doing business with them and I would highly recommend anyone interested in a BMW to consider Bridgewater BMW.

mcstone3

Dec 22, 2014

Everyone went out of their way to make me feel special and important. It was the best car buying experience I've ever had. I will never go anywhere else.

eroge

Dec 21, 2014

We live out of state. We started with an email request on a car we saw in the online inventory. Rob Hoffman called me back and met a price point. I then received a call from the finance guy who gave us a very competitive rate. For me to elect to take a train at 0425 and arrive back home at 2:30pm tells you that we considered the pricing to be very good. I took a NJ Transit from Newark to Raritan, called Rob, 10 minutes later he picked me up. Nine days left in the year - if you find a car there that you like, confident you will find a buying opportunity

gdubovets

Dec 21, 2014

After exchanging very openly all the financial details and options by email, we closed the deal without any hassle.It was the simplest and most satisfying car buying experience to date.

Lubdub

Dec 19, 2014

I only deal with internet sales departments when it comes time to lease a new car as i hate showing up in person and negotiating a price. Having reached out to multiple dealerships in the area, the internet sales dept here was the quickest, most responsive and the most aggressive in giving a good deal. There were no shenanigans of "come on in for a ultimate experience" sales gimmicks or "we only give good deals when people come into the showroom"... When someone respects my time, i respect theirs.I would recommend without any reservations.

DOS

Dec 18, 2014

My experience at BMW of Bridgewater was top notch topped off by the end result of getting me into the most impressive vehicle I've ever been in or owned. It was the work and persistence of Robert Hoffman and Ozzy Mamoor who enabled this reality to happen. I made a mistake a few weeks ago purchasing a BMW elsewhere with my exact specific criteria only to realize the vehicle I bought was a bit too small. Using that same criteria I searched for the larger series BMW and fortunately found it at Bridgewater. My first contact to the dealer was me on the phone hopelessly explaining my situation fearful that I may not be able to overcome my mistake. Robert however, had me feeling confident enough to make the far trip to at least come see my version of the ultimate driving machine. I am so pleased to say that I asked and I succeeded! Thank you so much to everyone involved in making this a reality.

kdries

Dec 17, 2014

This is the second car we have purchased from this dealership. The service personnel were very accommodating on our previous car. The sales experience for our new X5 was wonderful and could not have been easier.

Mel

Dec 17, 2014

My sales person Frank Fratzola was amazing. I felt no pressure to purchase a vehicle. He did an excellent job showing me how to operate the vehicle. However, I arrived at the dealership at 3:30 pm for a 4:00 pm appointment and no one informed him I was there. By 4:25 pm I saw him at his desk and I walked over to him. He told me he was just about to call me because he thought I was running late. When I told him I was their since 3:30 he was shocked and very apologetic. He took me over to the car I was their to purchase and reviewed the features and we took the car for a test drive. Approximately 3 hours later I finally was approached by someone in finance that told me they will be with me in one minute. Ten minutes later I was in with Dionne Baksh and out in 30 minutes. Dionne Baksh did a thorough job explaining all the charges and listening to me complain about how long I waited. She was very apologetic.

Cavolio

Dec 15, 2014

The entire experience was seamless and the staff - Aubrey, Martin and Ozzy were the best. We are now, proud owners of a 2015 BMWX5. I had no doubt which dealership I would do business with based on a positive experience I had with the service department for my 1994 BMW 350i. Aubrey was very knowledgeable and answered all of our questions. Martin walked us through all the features and electronic functions of the new vehicle. And the final paperwork with Ozzy was quick and easy. I highly recommend you pay them a visit if you are looking for a BMW.

Stephen Blejwas

Dec 15, 2014

My salesman, Scott was very attentive and knowledgeable. Scott walked me through the process of ordering my car and I now have a new 435I that has exceeded my expectations.

Alejandro-101

Dec 14, 2014

The whole process of purchasing my certified pre-owned BMW X1 was smooth and easy. I visited a couple of BMW dealers before, but the BMW of Bridgewater was by far the most pleasant experience. Facilities are really nice and staff is the best you can get, from the reception desk to sales, financial and final delivery. Courteous and knowledgeable service. I really recommend this BMW dealer!

MOINIR SARKER

Dec 11, 2014

My experience purchasing a BMW from this dealership wasn't very pleasant and the management didn't make any effort to alleviate the aggravation. I was kept waiting for over an hour to sign the finance papers even after making an appointment. The finance person offers to sell me some insurance for tires without providing details and advance notice to review the terms and conditions. On top of that I had to make a decision to purchase it for over $2,000 at that moment or loose on that opportunity. I felt that was very devious and insincere way to sell a product to customers. After all that the gas tank wasnt filled up as I was promised and had to wait another 30 minutes to get that done. I felt this facility is not professional and has a lot of room for improvements

howersl

Dec 9, 2014

Bought my 2012 X5 CPO from BMW of Bridgewater last week. I have purchased BMWs from other dealerships, and this was the best experience so far. All of my questions were answered, both in person and via email. No pressure, no gimmicks, no games, just a rock solid five star buying experience - the way it should be. Would I go back? Absolutely.

frank ciraulo

Dec 8, 2014

i purchased a lease and everything went smoothly. my sales person was Anthony Catena and he was knowledgable and curteous. Ossie handled the financial end of it and he was very knowledgable. All in all I was very happy with the deal..

Deidreortiz

Dec 7, 2014

I have purchased several BMWs in the past. This was by far my easiest experience. Justin listened to what I wanted and got me the exact car I wanted. No need to Go back and forth on price. The total time from purchase to delivery was about two hours! Everything was ready when promised.

alexlee.v12

Dec 5, 2014

UPDATE: Since I was writing a review on another dealer, I decided to update this one with my experience after sales, which is perhaps more important than the sales process itself. A few hiccups with some of the staff (ignoring my calls and emails for quite some time, and although the matter was eventually resolved, it took me more efforts than expected) are making me notch my initial assessment by a few stars in each category, but Amelia deserves full 5 stars across the board regardless. ORIGINAL (REDACTED): I spoke with Amelia on the phone first and she was very professional, responsive and simply very pleasant to interact with throughout the whole process. She offered me a very attractive deal so I drove all the way from Manhattan to Bridgewater and ended up signing a contract that very night.

lliccardi

Dec 5, 2014

I had the unfortunate need to go back a second time in less than two months to make another purchase of a CPO after my son totaled the one I bought in October. First, I want to say how thankful I am that he was driving that BMW in the first place - it surely saved his life. He was not hurt and that is just amazing. Now, I am happy to report that this purchase experience of my 2013 328i was just about as painless as the first time. Anthony and Chris made things happen for me this time around and I could not be happier. These guys are great. And I'd also like to say that Anthony continued to follow up with me after my purchase of the first car, making sure everything was good. It's been one week since the accident and I'm all settled in with my new car. Thanks Anthony and Chris!!

Mike Lu

Dec 5, 2014

Good experience and straightforward. The car is beautifully built with all the features we have been looking for. So far, driving experience is great and happy with everything.Worked with saleman: Ralph Gallina. He is very knowledgeable and friendly.

miseha

Dec 5, 2014

I am keeping the original review that I did when I purchased my X3 in March 2014 at the bottom, but have to update because they have completely lost my faith and I hope my experience can be a cautionary tale to others considering making a purchase. I know others have raved about the purchase experience and I was one of those people too, but it should never be just about getting you to sign on the dotted line, but also about being responsive and helpful after the sale. I don't know about others, but I definitely didn't get that here. Details: I needed to do a refinance of the loan to add my wife on the loan and after an initial two line response to a question I sent in, I basically got ignored by Ozzy Mamour for 5 weeks. Multiple emails and voicemails and calls went unanswered. I finally did the refinance myself through my bank, and sent an email to the GM, Mike Yates, explaning my disappointment at the whole thing. I expected some kind of response, but that has gone ignored too. I remember my inbox was basically flooded when I was considering the purchase and dealing with them. The irony is that we were doing the refinance so that we could get another car in the new year. That won't be from Bridgewater BMW. ORIGINAL REVIEW IS BELOW. Buying my first car in my mid thirties (that's what happens when you move to NJ I suppose), I couldn't have asked for a better experience. Everyone was extremely helpful, honest and patient. I exchanged numerous emails with Amelia LaPera initially and then Mike Watson, who listened to what I wanted and made it happen. The business manager was also great in getting us financing at a fair rate and I am incredibly happy with both the service and my purchase.

edyie

Dec 4, 2014

My car buying experience at BMW of Bridgewater was exactly how it should be. I would definitely recommend them to others looking to purchase a BMW.

Chris Tsamutalis

Dec 3, 2014

I was very pleased with the customer service that I received at Bridgewater BMW. The team is highly professional and courteous. I had always brought my previous car to Bridgewater BMW for service and was pleased with the results over a period of 3 years. I also recently purchased a certified vehicle there and was very impressed with the overall experience. There was no pressure during negotiations and we came to an agreed price in short order. I have had no problems and they were able to always answer any questions. The friendliness of the management team is evident from the minute you walk into the showroom.

franco.c36

Dec 2, 2014

I was able to tell them what I wanted and how much I was willing to pay for the car. They were able to meet my needs without being pushy since I was on a budget. I will recommend them to all my family and friends.

KDP

Dec 2, 2014

I have been a BMW driver for over 15 years. I have bought/leased from 4 different dealerships across 2 different states. My best experience by far was at Bridgewater BMW. They were extremely friendly, courteous, professional, and most importantly, they listened! I gave them a budget and the features I wanted, and they were able to work with me to deliver exactly what I wanted!

frank.pulice.35

Dec 1, 2014

very happy with the way the transaction went down on the new 435Xi convertible.No pressure , fair price. Aubrey and Amelia were a great team in fulfilling my requirements

patrick appello

Dec 1, 2014

I had an amazing experience !!!! We love the the car and the costumer service is EXCELLENT !!!!!! We recommended 100%. I am a VERY HAPPY Costumer !!!

emmerb

Nov 30, 2014

I really never liked buying cars because the salesmen are normally extremely pushy and in my face. Not Frank. I went in wanting to drive an X1 and Frank after greeting me immediately got the keys and off we went. I loved it and decided to lease one. Frank found the color I wanted in their other lot. We went to see it and that was that. Frank was very patient explaining everything about the car before I drove off, and I could see him watching me leave the dealership making sure I drove out safely. I would recommend Frank to my friends and family.

linc6866

Nov 30, 2014

I went to the dealership looking for a new 5 series sedan, Justin did a great job helping me find the car I was looking for in the color and options. My experience with the team was great, I would recommend anyone that is shopping for a BMW to go talk with Justin or anyone sales person at Bridgewater BMW.

Home857

Nov 29, 2014

Justin did a great job helping us pick a new BMW. He could answer every question that we had which was very helpful. The whole experience with the dealership was very pleasant.

evena

Nov 25, 2014

I called up to see if they had any blue 435i x drive convertibles on the lot and they did. I drove 50 minutes and was greeted by Bill Chludzinski, who is a very friendly and experienced sales rep. Bill showed me the cars and then sat down with me to discuss options. I liked his lack of pressure, knowledge and most of all his price. I leased it for 39 months. If you deccide to lease, make sure you ask about the lease reduction by putting down more money as a refundable security deposit. Not every car dealer points this out. If you have extra cash it can lower your payment by $50/month, which is a large savings when you run the numbers. Example, put $4,550 down and reduce your out of pocket by $1,950.Make sure you ask for Bill C. Tell him Eric sent you.

eromano1

Nov 23, 2014

Everyone here is great. The GM Peter, my salesman Anthony, I have great history with service and Chad, Ozzy was a perfect gentleman during the settlement process. I recommend the entire team. FYI I have purchased in the past and will again in the future. They always do the right thing. That's what makes for real customer service. Thanks to all of you. FYI I love my I8.

richrut

Nov 21, 2014

Bill Chludzinski was excellent. Very friendly, not too pushy, and very helpful. I felt comfortable working with Bill. I would recommend him to my friends and family.

Glenn Mireau

Nov 20, 2014

Everyone makes you feel welcome from the moment you pull into the parking lot. It was a comfortable feeling being greeted warmly by everyone who you crossed paths with, from the technicians walking by outside, to reception, to sales. I had just come from another German auto maker's lot and walked through the entire show room looking into each auto and was not greeted or approached once.My sales consultant, Bill C. was friendly, informative and reliable. No uncomfortable hard sell by him or management. Bill also kept me continually informed on the status of delivery once the purchase decision was made. Martin was very helpful with aquainting me to the technolgy upon delivery. I felt he would have sat there helping me all evening if that's what it took.

drivecars1

Nov 16, 2014

Great follow-up, attention to detail, always interactive with customers, They always remember your name and what's important to you. They should be part of the sales team!

markeby

Nov 13, 2014

We leased a new 5 series BMW and the experience was wonderful. Our salesman, Rob Hoffman was polite, professional and very friendly. The manager, Mike Yates, was great and offered us a good deal on a new lease. The whole process was enjoyable and I would say this was the most pleasurable experience in buying a new car that I ever had. Thanks to all the great people an BMW of Bridgewater.

Speedy818

Nov 13, 2014

I could write a ton about how great this experience was, but all that needs to be said is: They got me the car I wanted (not in stock), for less than the price I was willing to pay (without me haggling), quickly and easily. Everyone there is a class act and made the entire car-purchasing experience painless and simple. Two things that usually don't go along with paying less than you thought and getting the car you want. Definitely recommend these guys.

myself123

Nov 10, 2014

My husband and I went into the dealership and was greeted by a lovely man named Mike Watson. He took us on a long test drive in the X3 and we really liked the car. He kept in close contact with us by e mail and we decided to order the car. The car came in less than three weeks and was built to our specifications.I have to say Mike is the most personable salesperson I have ever encountered when buying a new car.

jspadoro

Nov 8, 2014

This is the third vehicle I have purchased / leased from this dealership. My current experience mirrors all of my previous experiences whether it be purchasing a car or having service performed on my car. This time, I dealt with Rob Hoffman. He was professional, polite, patient, informative, and generally a very nice person to deal with. In fact, I really had not intended to buy the car on my first visit, but I ended up deciding to do so. Rob and Mike presented a lease deal that met all of my requirements from the model of the car to the monthly payments I wanted to manage. I always recommend this dealership to others and I would be very happy to specifically recommend Rob. Also, I have dealt with Mike Shamy with all of my car purchases and he is a real pleasure to work with. Keep up the great service and the customer focus!

Ling Zhang

Nov 5, 2014

The sales are friendly and professional. They knew well about the car and gave good suggestions on which model is good to consider. All in all it is wonderful experience to work with them to make this deal!

zyang442

Nov 5, 2014

Overall very nice experience with this dealership. I put some online questions and Frank reached out and answered very professionally. During my visit the dealership, Frank was very helpful and knowledgeable. Ozzy helped me choose the service plans that suit my needs. I am glad I chose this dealership to purchase my new X5. I enjoyed working with both Frank and Ozzy.

Janice Petronella

Oct 31, 2014

They were all professional and friendly. I dealt with Peter who is new to the dealership but I would never have guessed because he was knowledgeable and comfortable with the features of the cars. Peter Provost the sales manager was wonderful. He was honest with me and really worked with me to come up with a deal that worked for both of us. I will definitely tell my friends and customers to go to Bridgewater BMW. I usually hate shopping for cars but I actually had fun!

leonando

Oct 30, 2014

Bill Chludzinski was very helpful in picking out our car. He went out of his way to show us all the different options and colors. I enjoyed working with him.

Irisp

Oct 27, 2014

Everybody is way too friendly, from the receptionist to the manager. I loved their kindness. Overall is a great Service! I enjoyed my time there.

rmoskow

Oct 27, 2014

I just finished working with Bill Chludzinski on the lease of a new BMW 5 Series. Bill was great to work with and always provided me with quick / honest replies to all of my questions. I would definitely recommend them.

sonali patel

Oct 27, 2014

Very good group of people working at this dealership! Everyone was very friendly and helpful. My friend had recommended I come here to purchase my new BMW and I am happy I listened to her. Best dealer experience so far :)

gpagnotta63

Oct 25, 2014

I was looking for a dependable car and had went to a million car dealerships. Never was really happy about the way the Salesman are because force themselves on you, I think to take my time and go over the cars I liked. Most places sell their product "what sounds they r desperate in there sell"Talking really fast.sometimes they would talk so muchThey would not let u get in edgewise and something never answering my question after ten minutes. "OH MY!" After find a car i liked, I could not get,.No special deals .They wouldn't work with me. I was so upset I stopped looking for a time. Five months to be exact. Then finally I remembered the car dealership on rte202. "Should I even look there?! There expensive cars! Anyway, I go there AND immediately I FELT SO WELCOME! Everyone took time out no matter what they were doing and greeted me so professionally and compassionately! "WOW! I felt so important! So the sale man who helped me told me first to look over the cars and when I find one I like let him know. So thats exacty what I did. Twenty minutes later I go over to Justin O"Connor. We walked back to car and I was able to take a test drive Oh how fun that was! After that Justin went over how the car works . Almost like talking to a friend. And if he had to repeat anything he did so. I was feeling pretty good about everything . Eccept now we had to talk price. (Lil nevous at this point) So we sat down and talked and I let him know Im really not rich , but after driving this car I wanted him to work with my Salery. And guess what? He mad my dream come though! Thanks to Mike Shamy AND Justin O'Conner! ;) They are the best! What a wonderful experience!I RECOMMEND ANYONE TO GO TO THIS PLACE! You will experience the great feelings I had endured> BMW OF BRIDGEWATER nj I would even work there. The people were so polite and compassionate and cofindent in BMW carsThats what I love to see!Thank you so much Justin and Mike!!!!!!!!! :))))

blayden

Oct 23, 2014

Mike and Justin worked as a team to make sure I got the right car for my needs. They ensured the process was seamless and the vehicle was immaculate. Ozzy made even the paperwork process go smoothly! I highly recommend this dealership and their team.

JIM428X

Oct 23, 2014

Other dealers including the 2 closest BMW dealers could learn from this BMW dealership. Prompt courteous, efficient, fair and honest. Today, I can buy a BMW anywhere, and the other dealers are closer to my residence and perhaps more convenient, however Bridgewater BMW stands out amongst the competition, they afford a fair price out of the gates, were not uncomfortable with some negotiation, and earned my business.I worked with Aubrey who is their newest sale person, and he certainly will be successful

KingCrab004

Oct 22, 2014

I purchase a new 2015 X5 at Bridgewater BMW . My sales man was Robert Hoffman all I can say was that he was great. Very helpfull and made me feel very comfortable through out my whole time at Bridgewater BMW. Peter one of the mangers that assisted with my sale was also a pleasure to work with.

jennifer.f.jiang

Oct 21, 2014

It was good experience working with BMW Bridge water. People are nice and patient. I got all my question answered and very happy to make purchase.

palmieri15

Oct 21, 2014

This is our second time purchasing a car at this dealership. We had a wonderful sales experience. Our salesman Justin O'Conner was very knowledgeable and enthusiastic. He knew exactly what we wanted and found us a beautiful car. Our purchasing experience with Ozzy Mamoor was equally as wonderful. He worked with us to ensure that we received the best finance deal.Thank you for making our car buying experience great, we could not be happier with our new ride.Anthony & Catherine

nucky76!

Oct 20, 2014

I have purchased many cars from several different dealerships over the years. I can guarantee I will be returning to BMW of Bridgewater when I purchase my next vehicle. Mike Watson was fantastic during the entire transaction. If you head out there I highly recommend asking for Mike.Thanks for everything Mike and Peter.Dan

dnesd

Oct 20, 2014

Great expereince. everyone was friendly and helpful with no sales pressure at all. would recommend everyone to work with these guys. it took me a year to decide to buy this car and they worked with each time without any pushing

lliccardi

Oct 17, 2014

Buying a car was probably my least favorite thing to do because I don't like having to deal with car salesmen. Well, after having bought my new pre-owned BMW two weeks ago from Anthony Catena, I must say this is no longer true. Anthony was a pleasure to work - as was Tom Forget and Ozzie. No hassle, no gimmicks - just easy negotiating and I really felt like everyone wanted to see me in my new car. They really worked with me to get me the best deal on my trade-in and the best deal on the purchase - I couldn't be happier!

paul raywood

Oct 13, 2014

Justin O'Connor was great! Very knowledgeable, polite, efficient, very helpful. Working with Justin was a pleasure. Debra called every day with an update on service.I would definitely recommend BMW of Bridgewater and Justin to everyone.

Rei D'Agostino

Oct 13, 2014

Anthony Catena is a model for trustworthy sales advice. Friendly plus a total professional. He listens and delivers great service. A pleasure to give him my business. Good man!

Terryrestaino

Oct 11, 2014

Great experience. Easy purchase. Thanks, David! The buying experience was simple and informative. I didn't feel any pressure. All of my questions were addressed. Dave was very thorough explaining the features of the car when I picked it up.

jamugs

Oct 11, 2014

Our experience with Anthony Catena at Bridgewater BMW was surprisingly enjoyable. Going into an expensive car dealership, I expected a pretentious attitude much like the phony service you would receive from a high end boutique in Manhattan. There was none of that intimidating sales approach here. Anthony was a pleasant, informative, accommodating Associate that made our buying experience extremely satisfying. A class act all around!

vit1328

Oct 10, 2014

I had a great experience at BMW of Bridgewater. Justin was extremely helpful and made the purchase process as smooth as possible - he listened to what I was looking for and found me the best vehicle at the best price. Highly recommended.

spindian1031

Oct 8, 2014

I bought the car of my dreams from BMW Bridgewater, David and Tony were very helpful in helping me pick each component of my car. Once the vehicle was ordered they stayed in touch with me until delivery and the pickup process was a piece of cake. A great experience at a great dealership. I hope to do business with them again in the future.

Zumnique

Oct 7, 2014

Excellent service!! I took the extra step and drove all the way to Bridgewater because they were the only dealer that actually had all the criteria I required in my quest for a car, and wow, what exceptional and knowledgable people they were. I especially want to thank Justin O'Connor for taking the time to educate me on the vehicle I was purchasing. Job well done.

eichlerd

Oct 7, 2014

This was my first BMW purchase (lease) after more than a dozen years of leasing the same model Infiniti. I knew exactly what I wanted and had visited two other BMW dealers closer to where I live, but neither left me with a particularly good feeling. After initial contact with BMW of Bridgewater online, I visited the dealership and immediately felt that my sales person, Rob Hoffman, and the rest of the team there were more my style: straight shooters, no nonsense, friendly, courteous and respectful of my time...definitely not overly pushy or 'salesy'.They had a large inventory to choose from and came in slightly better than the best lease quote I had received thus far -- in line with my expectations. Perhaps I could have haggled a bit more on price, but in the end I thought I got a fair deal and I received excellent customer service from the time of sale to delivery.I don't have experience with service at this dealer yet, but based on my experience on the sales side, I expect I will be going back to BMW of Bridgewater even though it's a bit out of the way.

JM123456

Oct 7, 2014

My purchase at Bmw of Bridgewater exceeded my expectations from beginning to end. From their professionalism, to their product knowledge, gets 2 thumbs up from me! Plus their state of the art facility, and their friendly warm welcome, made the process very relaxed and enjoyable. I am very happy with my new car, and will be recommending Bmw of Bridgewater to my family and friends!

sarah.yu.169

Oct 5, 2014

We liked the car but it did not have the color and the feature sets we were looking for. The dealer ordered one for us just the way we wanted it and gave us a good discount too.

1jude

Oct 3, 2014

When visiting the showroom at BMW, we were greeted with a warm welcome. We wanted to just look around to see what all the options were. When we had questions, Justin O'Connor was available to answer them. He is a very personable and to us, an honest young man.When we wanted to take a test drive, Justin was able to accommodate us and explained all of our options and what was available in the car of our choice.Deciding whether to purchase was easy. Actually purchasing the car was even easier. Everything went so smoothly with the assistance of Michael Shamy. Within a short time, we were owners of our first BMW.This was definitely an experience that will be shared with all people we know. Thanks Justin and Michael for your expertise.

Max Krol

Oct 3, 2014

purchased our 2nd BMW from them. awesome service and awesome staff. Really worked with our needs to find the perfect car for the right price.

Joe Chou

Oct 2, 2014

My wife and I went to the dealer for test drive the car we want. We really liked the performance of the car. Half hour later we were able to get good deal for the exact car with the options we want. Thanks to Aubrey and Mike.-Joe

jlangey

Sep 29, 2014

My wife and I recently leased a 2014 528xi. We went in for a test drive and initially told Frank that we were not looking to lease a new car until June as we were still under contract with our current vehicle. Being that we weren't going to transact a deal that day did not impact the service that we received. After test driving several 5 Series models, we decided to explore terminating our current lease early and Bridgewater BMW was able to offer us a compelling deal. So happy with Frank and everyone at Bridgewater BMW - we would highly recommend! And the car is so far exceeding our expectations!

zaidchalabi

Sep 29, 2014

I wanted to finally get a BMW since i just graduated and was interested in 5seriesSo i went to BMw of bridgewater and met Justin O'Connor He showed me the car and gave me amazing deal. He didnt start with high numbers and keep you for hours. He went straight to amazing deal. He was extremely friendly, nice and professional.Anyone who is in NJ and want to get BMW, YOU SERIOUSLY have to go to Bridgewater BmW and meet up with Justin O'Connor . He is the BEST!Im extremely happy with my carAnd all my family want a car from there now cuz they were shocked with amazing price i got.

Serge Minassian

Sep 28, 2014

Mike Watson, my sales associate was very attentive, patient and knowledge. It was a no pressure purchase. Ozzy, my finance managed was thorough explaining all the paperwork. Overall, a great place to buy a car. Couldn't be happier.

mieleusa123

Sep 27, 2014

Could be happier. Great, honest service. Explained everything, took the time to make sure I understood it all. No pressure. All dealerships should be this good!

pavelnpuel

Sep 25, 2014

Tim Williams did a great job guiding us to the process and explaining the different alternatives. Also, very patient with all of our questions, with us being new to the area and waiting for our paperwork.Happy with the lease!

Avelatt

Sep 23, 2014

The team at Bridgewater really took the time to make me feel like I understood what I was purchasing. They walked me through my lease and the terms thoroughly, and then gave me a detailed explanation of all the car's features. All together a great experience.

Hrfore

Sep 22, 2014

Very patient and helpful in helping me find the right car even though I went to the dealership with a different idea of what I thought I wanted. In the end found my dream car. Very happy!

Lupe Salemke

Sep 22, 2014

I've been taking my BMW in for service at this location and find it to be a very good experience every time . A very special thanks to Chad, who is VERY PROFESSIONAL, HELPFUL, CONSIDERATE AND JUST PLAIN AWESOME! My husband used to take care of all of the car needs in the house but since his passing, I am going to bMW Bridgewater and Chad explains everything to me with so much patience, kindness and understanding. I'm very grateful.Lupe Salemke

21McKay

Sep 21, 2014

Bill Chuludzinski is very professional. He made the transaction pleasant with none of the usual sleazy practices of many dealers. I know I got a fair price. There no hassles with my trade.

ndevito

Sep 21, 2014

Excellent Customer Appreciation Experience. Many thanks! I appreciated Dave's knowledge of the car and the process and his friendly approach to the sale. Closing with Tom was smooth and efficient.

ltkelly

Sep 19, 2014

Mike Watson and Mike Shamy made buying a new BMW an easy and pleasant experience. Theyare both very knowledgable, friendly and courteous. I am very happy with my experience and will recommend this dealership to friends.

himu6442

Sep 18, 2014

we walked in with zero expectation, and Carolyn from dealership made it everything possible.very good work. we got our dream car exactly what we were looking for.

mhamel1968

Sep 17, 2014

Brought car in for oil change and sensor light. This is my 3rd time working with Debra and she is on point with everything. Explained the process, next steps, and time line. Kept me in the loop on progress and car was ready early. Total professional and Thank You for the hospitality.

candelin

Sep 16, 2014

We had a great car-buying experience at this dealership. Tim Williams and Mike Shamy were very friendly and easy to work with. We were pleased and impressed that there really was no negotiating and Tim truly was looking to get us the car and price we wanted.Overall, an excellent car dealership.

ScarletKnight

Sep 15, 2014

Since I drive my cars for 8-10+ years, we did an inordinate amount of research starting with the International car show in NYC in the Spring, reading up, comparing all reports and specs, multiple test drives of all makes and cars under consideration, and price negotiating. As we were dropping $50k on a new car, we considered this a fun job and obligation to ourselves. Some sales people and some dealerships do seem better than others. After spending significant time with us not less than on 5 visits plus 3 test drives over the course of 4 months, sales person Frank Fratzola deserves a medal for being entirely professional and most pleasant. He sold us a 2014 428i x-drive that is just fabulous. (Note: I cannot comment on the quality of their service department with no interactions with them yet.)

amoyye

Sep 9, 2014

I found this dealer throught internet which is local to us. Internet sales advisor Amelia immediately sent me e-mails to arrange visit. My wife and I went to this dealer shop twice for test driving and was wellcome by Robert Hoffman. He is very nice person and explained all the details of the car we are interested in. Mike Shamy quickly searched cars that are suitable for us and presented a very acceptable price. We had visited other dealers before and can feel the difference at this dealer. They truely care about our needs and do not just push and want to sale a car to you. We feel this is a dealer we can trust and purchased a BMW X3 at the 2nd visit there. It was a really wonderful experience.

BoroHHI

Sep 9, 2014

Was in the market for a new car and contemplating staying with Audi or looking at MB or BMW. Went to several BMW dealerships in the area and always came back to Bridgewater. Bill Chludzinski welcomed us to the dealership and took us out for a test drive in a 328i xdrive. Bill was professional through and through. Knew the car, knew the features and really provided a hassle free experience. No pressure, no hard sell. From test drive, through negotiation to closing the deal it was seamless. Bill was supported by Mike Shamy who assisted in the process by helping close the deal and working through a few hurdles. Would recommend to family and friends in a heartbeat.

Charlie Snider

Sep 9, 2014

Mike Watson is an EXCELLENT Client Advisor!!! Having purchased my previous 3 X5's from this Dealer- he made sure to make me feel even more special than I thought I was .... great experience...He has great patience- but more important- EXCELLENT FOLLOW-UP. This Dealer has always been more than accommodating to my requests. Mike Shamy was very clear and concise during the paperwork process for the sale- and made it go very quickly. the new X5 ain't too shabby either....amazing the tech changes in 2 years...car has really improved- esp in the handling offerings...

manish96

Sep 9, 2014

Justin gave a very warm welcome and has been helpful pre and post sales. He also negotiated a good price with his management for me.

alba1234

Sep 8, 2014

I leased my second BMW 428i xDrive. I found the exact car that I have been looking for. Robert was great and ver clear. Made me happy with my choice. Thank you

joegerard11

Sep 8, 2014

Frank and Mike found the car we were looking for. Everything was so easy!! We are first time BMW buyer's and we will definitely be back to BMW of Bridgewater. Thank you!!

Pjs313

Sep 8, 2014

Bought my new car from here and Justin was a great salesman and made buying my car very easy would recommend him and BMW Bridgewater to everyone

yanlin611

Sep 8, 2014

We went to look around cars. Justin welcomed us and recommanded a model based on our requirements. He is very friendly and knowledgable. He even let us redo contract after we changed mind and switched to a different car. Very pleasant to work with. We'll definite recommand him to our friends who is looking for BMW.

Ramanan1980

Sep 7, 2014

I had leased my 1st BMW 328i xDrive from BMW of Bridgewater. My Client Advisor was Frank Fratzola, and he was very knowledgable and excellent in terms of clarifying all my questions and guiding me through the entire process.I had a very pleasant experience throughout my lease process, and Frank gave me a amazing tour of the vehicle, explained me the navigation systems and set me up for the BMW remote services as well. He also followed up with me a week after to check if everything was going well.I would definitely recommend BMW of Bridgewater for any one looking to drive a BMW! Thank you very much, Frank!

dhoffmann1085

Sep 7, 2014

Justin and the BMW staff did a great job from price to customer service. First time BMW buyer and it wont be my last. Thank you again BMW Bridgewater.

AW435

Sep 5, 2014

Owned many BMWs and other european cars over the decades, and we have our cars maintained and serviced at BMW of Bridgewater for years. The service team is terrific, and works very hard to help. My wife often goes to Debra in Service, and Debra is very thoughtful and has a wonderful personality. We go thru areas in NY and NJ that are often plastered with potholes, and Debra helped us when we're in need for help. Knowing that we can count on BMW of Bridgewater, we took our daughter there for her first car. Our Client Advisor Juston O'Connor met with us, and we also met the manager. They took the time to chat with us, and got to know our situation. Justin chatted with my daughter and recommended a 4 series coupe. He walked us through options and suggested what would be good to have, and what are not necessary for a 17 year old first time driver.My daughter got mesmerized by that 4 series coupe. She then asked us to send her to BMW performance driving school in South Carolina, and she had a terrific time at the 2 day teen driving course. She got to drive all models of BMWs including a M5, and the instructors taught her how to control a car under various challenging conditions. She came back well informed, having learned about oversteer/understeer, do's and don't on how to handle a car, and did a lot of slaloms, skids, stability control. She became pretty knowledgable about sensing the handling of a car.She came back from the course, and I took her around to try other cars for comparison. She tried Infiniti, Mercedes, Volkswagen, Audi, Porsche, Lexus, Hyundai, Chrysler, Range Rover, Jaguar, Jeep, Ford, Kia. She decided that BMW 435i is the car she wants. Justin at BMW of Bridgewater was right. There was never any pressure to sell at BMW of Bridgewater, just attention to us to make sure my daughter would make a good decision. The deal was made very simple, and Justin is very quick , efficient and thoughtful. Once my daughter decided and we purchased the car, Justin did an excellent walk-through of the car with her. She also met many on the team at BMW of Bridgewater, and felt very comfortable. After my daughter picked up the car, Justin followed up the next day to check on my daughter to make sure she is happy and wanted to know how she likes the car. My daughter is delighted with her car and the experience.We're very happy that the team at BMW of Bridgewater provided my daughter with a great first car purchasing experience. We knew we could count on the team at BMW of Bridgewater, and that's why we took my daughter there. My daughter is so excited with her new BMW, and looking forward to the years ahead of owning and enjoying her new car.

rsubryan

Sep 2, 2014

I was in the market for a new vehicle and narrowed down to Lexus/Audi/BMW. After test driving each, I narrowed further to BMW. We went into the dealership and was introduced to Mike Watson (sales). Mike provided a level of service beyond what we expected or was used to. He was friendly, and did not add any pressure into the buying experience. Mike allowed us to evaluate every option and finally decided on the vehicle. We then worked on the price and finally picked up our new 528 Xdrive Sedan this past Saturday and loving it.Thanks Mike!!!

SS415

Sep 2, 2014

Just bought my 1st BMW at BMW of Bridgewater and I cannot be more pleased with the service and purchase.Tony Braich my Client Advisor was excellent. He is extremely knowledgeable, professional, responsive, and demonstrated impeccable follow-up during my recent car purchase. He listened to exactly what I wanted, gave great purchasing/leasing advice, and went above and beyond to help me customize the vehicle of my dream. He was very patient and helped to answer all my questions and concerns and never once did I feel rushed. When my vehicle arrived, he gave me an overview of the vehicle and took his time teaching me how to use all the amazing features. He even followed up with me the next day making sure everything was okay and if I had any other questions, to feel free to contact him. You cannot ask for better service than this. Because of the excellent service at BMW of Bridgewater, i was able to receive my new car weeks ahead of schedule! For anyone who is looking to inquire about a new BMW, I would definitely recommend Tony Braich at BMW of Bridgewater. Thank you BMW of Bridgewater for your wonderful service and excellent team! It was a pleasure and I look forward to becoming a family member of BMW of Bridgewater.

Vishalptl84

Aug 30, 2014

My experience with bridgewater bmw has always been positive when dealing with their sales department. I had previously purchased a 325i bmw and was looking to trade it in for a new vehicle lease under a promotional event. Frank Fratzola was very easy to deal with, understood I had done my research and made the whole sales process seamless. He found me the vehicle I was looking for and wasn't pushy at all. After a few iterations of back and forth on my trade in price and negotiations with his sales manager I was able to get the car I wanted for a great price. The only negative when picking up the car was that they do try to sell you tire insurance which I had purchased previously and never used. Other than that they didn't really try to sell me anything else I didn't want.

rggpg

Aug 29, 2014

2nd puchase of a BMW. 1st from this Dealer. Overall Experience was great. Felt the Bill C did a wonderful job explaining the model I purchaced and how to work the lease pricing. Explained to me a few processes that reduced my price and work best for me. Bill's knowledge and experience paid off for me. I would highly recommend him if your looking for a BMW.

myrnaweber

Aug 26, 2014

Excellent dealer - it was a pleasure dealing with them - would recommend them to everyone - it was a pleasure buying a car from them - t was my second purchase from them -

pscx

Aug 26, 2014

Worked with these folks now on two cars in three: one purchase, one lease. Great people, and you see the same folks working there - which can also be a good sign that people are happy/get promoted, etc. I like that I SEE the same people when I take my car in for scheduled service - they recognize me, ask me about the car, about work, about life. I feel "connected" in all the right ways. Scheduled service trips have been great. FAST and respectful of my time. It's about me, my needs (car, getting to work), and they HUSTLE to get me in and out.

BMWx312

Aug 26, 2014

Unfortunately my sales rep knew nothing about the BMW product. Very unsatisfied with the overall experience. Because of this experience I would not consider another BMW nor would I recomend this dealer to others.

Gjkosovandealerrater

Aug 26, 2014

This dealership handled my purchase seamlessly. Worked the build of my X3 and gave me a great lease plan. Their finance department worked with me and provided available incentives! Bill C from sales was a pleasure to work with. He was knowledgeable about the car and provided answers to every question I had. And I am picky!I will buy my next BMW here!

mklim19

Aug 22, 2014

Being a recent college grad looking to get into a brand new 2015 BMW 228 ixdrive m-sport, I came to the right dealership. Mike Watson greeted me at the door, and I knew I was in good hands. Mike went above and beyond to get me the best deal possible to lease the car I wanted. Through the entire process of it being built in Germany to receiving it the day of delivery, every step of the way I was informed and aware of when it would be here and what the next steps were for completing the sale. I would 100% recommend this dealership along with the stud himself (Mike Watson) to anyone I know looking to get into a BMW because of my awesome experience!

steve from NJ

Aug 22, 2014

Respect. That's the word that describes Rob. He responded quickly to my inquiry, found me what I needed, worked with Tom to secure a great deal and treated me right. The entire experience, from our first phone conversation, through my visit to see the car through the paperwork and delivery was the most positive car buying experience I have ever had. Expect the same if you go here, because these guys are first class. There is a BMW dealer closer to my home, but I didn't get the same level of respect that the folks at BMW Bridgewater show. It's in their DNA to make your experience as stress-free as possible. I look forward to doing business with BMW Bridgewater, and Rob and Tom specifically, again in the future.

Gretchen209

Aug 21, 2014

I recently leased a 2014 BMW from this dealer and I would definitely recommend this establishment to my friends and family. Bill C went above and beyond listening to my wants and overachieving on my expectations. He was very pleasureable to work with and always followed up, but not too agressively. If you want an excellent experience buying/leasing a BMW, I would definitely recommend BMW of Bridgewater.

jdedl

Aug 21, 2014

Searched on the internet for a 428 convert. Found the exact car I wanted at BMW of Bridgewater.Tony Braich called me, and that's when the excellent relationship began. We agreed upon a price and day when I would pick up the car. When I arrived the experience continued to be positive. The car was delivered in excellent condition. The Finance person Ozzy was knowledgeable and professional. Tony was one of the most knowledgeable and professional sales person I have ever delt with in my 50+ years of purchasing cars.The 75 mile trip to BMW of Bridgewater was most definitely worth while.

Bouty

Aug 20, 2014

Professionalism and knowledge of Anthony was superb. He helped us get into a car we loved. Would recommend him to anyone if you are in the market for a new car, not to mention the price was far lower than any competing dealership.

Chaya

Aug 19, 2014

We went in for a test drive and ended up buying the car!!! Carolyn Fiala was our salesperson andI must say she was very knowledgeable and thorough with everything. She patiently answered all of our questions and doubts with a smile and spent a lot of time with us and this is not the case in most dealerships. We are very happy for choosing this dealership and would recommend them to ourfriends. A very friendly, welcoming place!! Mike Shammy was the Sales Manager and was wonderful as well.Thanks to Carolyn and Mike and we look forward to pleasant experiences going forward.

Galindo K

Aug 19, 2014

Over the years I've deal with many dealerships, but my experience with BMW of Bridgewater, was by far the best I've ever had. The Sales Rep, Justin O'Connor, and Thomas Forget, the Certified Pre-owned Manager, were professional, compassionate, and courteous . My wife and I purchased a vehicle, but there was not pressure or hard sales. They were client centered from the timewe called, until the time of we drove away.

MoeD

Aug 17, 2014

Carolyn Fiala was such a pleasant salesperson; I found her to be extremely helpful and knowledgeable throughout my car buying experience. I can't say enough wonderful things about Carolyn. Thank you for being so communicative and friendly!

Maryellenalvarez

Aug 16, 2014

This is my second BMW purchase from Bridgewater. I leased my first car from them 4 years ago from Mike Shamy and have been really pleased with their service all throughout that time. I got to meet Tim Williams last year when I bought my car at the end if the lease and Mike had been promoted to Sales Manager. I had the pleasure of dealing with both Tim and Mike again this week when I purchased a new BMW. They both contributed in making this a great experience. I would highly recommend Bridgewater BMW.

MR8

Aug 12, 2014

We had a wonderful experience at BMW Bridgewater! So much that we bought 2 BMWs in the span of 2 months. Mike Watson is friendly and professional and goes the extra mile to make you feel like he's working to get you the best deal. Tom and Ozzy were also wonderful to deal with! I would recommend this dealership to anyone looking for a similar experience.

pszego

Aug 11, 2014

I've used this BMW service department for over two years, and recommend them as highly as possible. My service rep Chad Renninger is simply the most helpful and communicative of any service person in my over 50 years of driving.

BEORNE

Aug 11, 2014

GREAT PEOPLE HELPFUL PLEASANT ATMOSPHERE KNOW ABOUT PRODUCT SO FAR THE CAR IS GREAT FEELING THE SERVICE DEPARTMENT SEEMS GOOD WOULD TRUST THEM TO WORK ON CAR LOOKING FORWARD TO THE FUTURE WITH BMW OF BRIDGEWATER BMW

cthomas2014

Aug 8, 2014

Extremely satisfied with my experience purchasing my new auto lease. Bill was my sales guy and he was extremely helpful. He was very knowledgeable and made my time at the dealership very pleasant.

MisterA

Aug 7, 2014

We were extremely satisfied with the service and professional nature at BMW of Bridgewater. Anthony Catena is a knowledgeable professional and made our experience at BMW of Bridgewater very enjoyable. I highly recommend this dealership.

alexisgood

Aug 6, 2014

Extremely satisfied with my experience at BMW of Bridgewater. Anthony Catena and Tom Forget were both highly professional, courtesy and very patient with my purchase of a Certified Pre-Owned BMW. Will definitely continue to buy BMWs from this dealership.

dpsullivan

Aug 5, 2014

I had an excellent experience with my recent 528I lease. Tim Williams was always friendly and professional as was Ozzy Mamoor. I would recommend this dealership without hesitation.

MBW1999

Aug 5, 2014

We went to Bridgewater because it was a highly rated dealership. We were not disappointed. Dave Wagoner was delightful and helpful . We love our car and look forward to servicing it at such a pleasant dealership.

Simone10

Aug 4, 2014

We are very satisfied with our purchase. One thing irritating was the finance person trying to sell us tire insurance. He spent too much time explaining it.

jihuang

Aug 3, 2014

I'm very impressed from my personal experience at BMW of Bridgewater. My friend told me that Justin O'Connor is a nice guy, he can give me a great deal. He is really amazing. He is very experienced and willing to go the extra mile for you. He has tried hard to find the best deal for me. He told me to come to the BMW event and get coupon from the manufactory. The coupon saved me a lot for the new car. At the beginning I tried to have factory order for the new X5 with my own options. Somehow there was problem and the order didn't go through. I was facing the situation to buy the in-store car and spend more money for the preinstalled options which I don't want. Two days later, he told me that he managed to get my order go through so I can get exactly what I want. I am really happy. My previous experience with car dealer is that they always try to sell you stuff. But at BMW of Bridgewater I can feel they try hard to meet your need and make you happy. Every one in New Jersey who wants to by BMW, you owe it to yourself to contact Justin O'Connor at BMW of Bridgewater, he'll offer you a great deal and a great experience!

Thumphre

Aug 2, 2014

Anthony made my BMW buying experience pleasurable. His knowledge and professionalism was top notch. My husband and I visited several dealers before going to BMW of Bridgewater...Anthony was by far the most knowledgable about the vehicles. Thanks Anthony!

JDionne

Aug 1, 2014

I keep going back to Bridgewater BMW because of the quality of service and people that I've come to equate with the quality of a BMW.

Sam2097

Jul 31, 2014

Bill made the leasing process efficient and seamless. There was no typical high pressure tactics. The conversation and sales focus was strictly on product knowledge and industry experience. Bill is a excellent representative for BMW.

wm2134

Jul 31, 2014

After driving the Mercedes brand for over 15, I decided last minute to follow through on a BMW 4-series test drive. And I'm glad I did because now I drive BMW.David Wagoner, my sales rep, made the entire experience extremely easy and very efficient. He is very knowledgeable and the experience was informational, with 'no pressure' and that is what I desire most. If you are thinking about a BMW, give David a call. The cars are great and the experience is just as good.

M22C

Jul 30, 2014

From beginning to end, my car buying experience with BMW of Bridgewater was top notch. My sales associate, David Wagoner, was knowledgeable, helpful, and best of all candid and honest. It did not feel like he was merely trying to push a car on me, and for once the car buying experience did not feel sleazy. Dave and his associates at BMW of Bridgewater, all make every effort to ensure that you have an excellent car buying experience. I am proof that at BMW of Bridgewater, they are dedicated to ensuring that the customer is happy. I visited over 5 times without buying a car or "talking numbers." I was uncertain which BMW was for me. Dave, my sales associate, was extremely helpful and patient in helping me find the car that suited me and making sure I got into it for the right price. For the first time, buying a car felt like a collaborative process. For once, I did not feel like I needed to be constantly haggling. I practically named my price, and Dave and his team worked with me to get me the deal. Dave was not only a great ambassador for his dealership, but an incredible spokesman for the BMW brand. Upon signing my deal I had the pleasure of working with Tom Forget, who handled the financial and legal portions of my lease. As an attorney, I am quick to recognize when people are being dishonest or disingenuous. Tom was neither. Tom like Dave, was an incredible ambassador for his dealership and the BMW name. Tom dealt with me fairly, openly and honestly. Tom was extremely genuine and I truly enjoyed dealing with him.All in all, this was the best car buying experience I have ever had. I will be a repeat customer, and because of my positive experience with Tom and Dave, I will likely never own anything other than a BMW again

ckang216

Jul 29, 2014

I always purchased new Toyota (at least 6 so far) because I would trade in when the car had 80K miles. I decided to give myself a gift, so I looked into BMW 5 series. After reading the consumer reports, I was debating whether I should buy a Lexus due to its fuel efficiency. But the BMW team and the car won me over. All the team members, Mike, Tom, Ozzy, Carolyn are very professional, especially Carolyn who is very patient in explaining all the functions to me. In fact, I already told my collegue to buy a new BMW (his old BMW just needed services at this location).

cesurv

Jul 28, 2014

I stopped by Bridgwater BMW to inquire about BMW's newest additionthe M4. The dealership was hosting an event that day and it was bustling with customers.Carolyn graciously sat down with me to peruse production and delivery schedules of available M4's.She identified an available M4 going into production in two days and was still able to customize it to meet my specifications.She was professional, enthusiastic and focused on customer satisfaction throughout the entire process. Her sales approach influenced my buying decision that day. I am thrilled with my new vehicle and appreciate Carolyn's efforts to ensure a smooth buying process.Special thanks also to Ozzy Mamoor for a painless deliveryMy experiences with Hunterdon BMW were always exceptional and now I look forward to continuing my relationship with BridgewaterBMW.

jonimp

Jul 28, 2014

We decided to give BMW Bridgewater our service after our regular dealership could not get us in immediately and I had a service engine light that I wanted checked as quickly as possible. I scheduled my service very easily online and was given a reminder the day before. I arrived at the dealership and a service attendant took my keys and asked me to wait inside. He was professional and courteous. During my 15 minutes in the waiting area my keys were returned to me and then taken back and then returned again, I signed paperwork verifying the scratches on my car and then asked to hold the paperwork and give it to my service representative. I was eventually asked by a man if I was there for service and I said yes and asked to follow him. He did not introduce himself and just motioned for me to take a seat across from him. I jokingly said, "you are not my scheduled service representative Debra Shafer are you?" and he replied, "no, she is not here today". I finally said, well can you please tell me your name and he said, " Mo". Mo had trouble with his computer from the start and then asked me why I was there today. I told him that per the form I completed online, I was there for a check engine light and while there I wanted to do my next scheduled service for 117K miles. He asked me what service that would be. I told him that I did not know what the scheduled service was for 117K miles and that I had a green light on and knew I was doing the maintenance ahead of schedule and wanted to make sure my service lights were reset after service. He asked what I meant about having the lights reset and I told him that when service is done that lights are reset. I told him that I was not a professional BMW service representative and informed him that we have been taking our car to BMW since we owned it (14 years) and that we have never been asked to provide the recommended service information to our BMW service representative. I also asked him to check our records. Mo informed me that they were not able to access our service records from other BMW dealerships and did not know what service was done in the past. I said that no matter what, he should know what service would be recommended for my car at 117K miles. He then (finally) asked what my name was and at that point all confidence was lost and I said that I was not going to have the work done at their dealership and took my keys, thanked him and left. I will wait patiently for our regular dealership to fit us in. At BMW Flemington, you show up, turn over your keys, meet briefly with your service rep, handed keys to your loaner and are out the door within a few short minutes. BMW Bridgewater missed an opportunity to gain our business and I don't put the blame entirely on the service representative (Mo). It's clear that they are in serious need of some standard operating procedures, classes on how to greet and treat your clients, a better operating system (we eventually had to move from one desk to another since his would not work) and a healthier way of disguising their negative vibe to their customers.

ars29

Jul 27, 2014

I started my dealings with BMW Bridgewater almost 2 months ago. Everyone in the dealership was very friendly and easy to work with. The salesman that I dealt with, Mike Watson, was particularly professional and worked tirelessly to get the car that I wanted into my hands, at a fair price. Furthermore, the price I got from BMW Bridgewater was better than what I was getting from other BMW dealerships. Overall, my experience with BMW Bridgewater was definitely a positive one and I would definitely recommend them to my friends, relatives and colleagues. -Akash R. Shukla

S-328d

Jul 26, 2014

I was the owner of a BMW335xi and not only purchased it CPO from this dealership, had it serviced there as well. Debra Shafer is the service rep. I need; always sensitive to my crazy schedule and aware of the information for my specific car model. I say WAS because 2 weeks ago I was in an accident that totaled my car. BMW as a brand proved itself; I walked away with only a few bruises. Now I was in a bind to find another car immediately. Both Scott Vickers [sales]and Mike Yates[service mgr] began the hunt. It mattered to me that all the BMW of B'Water staff remarked to me that they were so glad I was all right. Well, happy again... 328d CPO and it is a perfect fit for me now!! Thanks also to Ozzy Mamoor for helping with all the paperwork and details. Indeed, I am grateful to all who work at this dealership for their caring about people first, as well as their cars.

kmbmw

Jul 25, 2014

BMW of Bridgewater is the most professional car dealership I have ever worked with. Everybody is friendly and to the point so you are not wasting 8 hours in car dealership over $10 dollars less a month. Was the most painless purchase of a new car I have ever had. Frank was great as was the rest of the team.Regards,Kyle

Michael Kivetz

Jul 24, 2014

I can't remember a better dealership experience that the one I had at BMW of Bridgewater this week. Everyone was great. Anthony listened to my requirements and let me try everything. And in the end, he steered me to a great X1. I know I'm going to enjoy it for a long time. Ozzy Mamoor went over the paperwork in detail. I knew nothing was getting missed. And on the way to get my car, Anthony introduced me to the Per-Owned car manager, Tommy Forget. So I got the feeling I was getting to know the whole team who were working on this sale. What made my day was Anthony's attention to details. While I was finishing up the paperwork, he noticed something wasn't clean enough and had the car cleaned again. And while discussing details of the car, he noticed an outlet in the back was missing a cover. How many sales people would have caught all this? Not many. A++

gtmlabels

Jul 20, 2014

Working with Rob Hoffman and Ozzy Mamoor was great . I was treated with respect by everyone at the dealership.and have to say I was very happy with the deal we worked out. Buying this car has been a pleasurable experience. Rob was very patient in explaining all the intricacies of the vehicle. I'm loving the car more every day and the follow up from Rob was a nice touch. I'm sure I'll be back to the dealer for my next BMW.

jacqueline.crowley.37

Jul 11, 2014

There is definitely a high standard of good old fashioned customer service at "BMW of Bridgewater"! The approach is team oriented with management and sales all working together to offer immediate attention to me, the customer! A real person actually answers the phone and calls are taken or returned promptly. My sales person, Carolyn, was very professional and when my auto enthusiast son drilled her with questioned, she found the answers. Sales manager, Tom Forget, was happy to step in. We were impressed by his indepth knowledge of not only BMWs but all vehicles! Tom shared that he was also a car enthusiast since childhood. I custom ordered a gorgeous 535xi, M Sport, Individual leather. The delivery time was 2 weeks earlier than estimated. We also purchased a certified preowned 325 for my daughter which was like brand new, I mean BRAND new. OUTSTANDING dealership!

vhegarty

Jul 10, 2014

We purchased a beautiful 535XDrive --Luxury Sedan and took European Delivery in May 2014. The BMW WELT experience was one of the best experiences of our life thanks to Mike Watson, our Sales Advisor who was just amazing through the entire process. He was very knowledgeable and helped us choose the right BMW model for our needs. We never felt pressured and he was so much fun to work with! It was incredibly helpful that Mike spoke German, knew the culture having lived in Germany, and therefore could recommend his favorite spots to go with our car based on the tine we had to spend in Germany. Mittenwalt, Tegern See and the beauty of the Austrian and German Alps were so scenic and every picture was like a postcard. This personalization just enhanced our experience and made it more special. We are so thankful that we did the Euro delivery and so thankful that we worked with Mike, in our eyes, the Euro delivery expert at Bridgewater BMW.Peter was great about using his contacts at Headquarters when we decided to go with Euro Delivery instead of domestic. Mike Yates was so kind and helpful with sharing his experiences and insight on specific features of the car. He always took the time to say hello and welcomed us into his dealership every time. He made us feel special and thereby confirmed once again to move forward with our decision to purchase our BMW from Bridgewater. It was easy as our past experience was very positive buying our BMW M3 through this dealership as well.

r4bmw

Jul 9, 2014

The sales team was excellent during the entire process. A variety of purchase options and financial institutions offering competitive rates made me feel I got a great deal for what fit my needs. The new lounge was very impressive.

jrussa3

Jul 9, 2014

The team at Bridgewater BMW was attentive from the beginning of my online search through the entire purchasing process. They were friendly, knowledgeable, and helped me find exactly what I was looking for. There are several dealerships closer to me, but Bridgewater's quick responsiveness to my online and in person inquiries to me was going to be a reflection of the professionalism and service I was going to receive going forward, and so far I haven't been disappointed!

srcesq

Jul 8, 2014

Although Open Road BMW is 20 minutes closer to me, Bridgewater was able to match the price and find the color and car that I wanted. It was worth the longer trip to deal with a sales associate who was willing to work to make you happy and satisfied.

sdiaz17

Jul 5, 2014

Despite initially considering Open Road BMW, it was the online engagement, price and service from Tony & Amelia that made my buying decision a no brainer.

JaesikLee

Jul 3, 2014

I recently purchase a BMW vehicle at BMW Bridgewater, and got impressed their kind explanation about the vehicles and programs, and fluent contract process. They also well describe me what kinds of options I can choose, but don't push me to buy them. They are likely to be well-trained professional sales team, and so we are greatly satisfied with what they provided us.

jdlprd34

Jun 30, 2014

Great dealership. Always pleasant to go visit whether for service or sales. Knowledgable people abound eager to cater to your needs. I used to go all the way to their Lebanon location (too far). Happy that they moved closer when they did.Have recommended this dealership to neighbors and friends. Will continue to do so.Keep it up, guys and gals!JayPS Rated price as only good but I guess you pay extra for the BMW panache.

DP328xi

Jun 24, 2014

I am a recent college graduate (of 1 month) and the experience and fortunate find that I had at this Bridgewater dealership mainly navigated by Mike Watson is life changing. Once I narrowed my car model option down to 2, I built my desired car online and sent it out for quotes from several dealerships. Most dealerships in the area did not seem to care about making the sale or providing me with an excellent car buying experience. This team/dealership/salesman were different. Originally I called the Bridgewater dealership interested in the European Delivery option, and I was then directed to the specialist Mike Watson. After exchanging ideas for me (being a recent graduate), Mike announced to me that there were new 2013 models that would be of affordable price for me and also provide a superbly unbeatable deal. From the first day that I went into test drive the model I desired, Mike was there to answer all questions and point out all the incredible technological features that separate BMW from the competition. Not only was he excellent at his job, but the effort he put in while he wasn't at work to fortify the customer-employee relationship proves his dedication to customer satisfaction. Both Mike and Ozzy Mamoor (financials) stayed past 9pm on the day of my scheduled delivery even though the dealership closes at 8pm. We did not feel rushed at any point in the process, all was at a comfortable pace and reassured my family and I that we were in good hands. Ozzy Mamoor is one of the most knowledgeable and well presented people to work with, he was thorough in each step of the financial process and on his own worked towards lowering my interest rate to further help me out as a college graduate. The College graduate program BMW has (something Audi does not) is a baseline to show that the company cares about people and not just making a profit, and this characteristic is reflected in the employees and atmosphere at Bridgewater BMW. I would/will recommend this dealership among any others I have encountered through my car buying experience to friends and family and wish inveterate success for the BMW brand, the Bridgewater dealership, and it's employees.

Girgis

Jun 24, 2014

We recommend BMW Bridgewater for anyone interested to buy a BMW car. The staff is friendly and welcoming. Justin was great in helping us to select the right car with beautiful color combination.

wongtw

Jun 18, 2014

We did extensive shopping for a diesel AWD sedan. The Bridgewater BMW dealership is easily accessible and the staff are friendly without the attitude that one often finds in luxury car dealerships. We visited Bridgewater and several other dealers and went home to do our comparisons. A month later we returned to this dealer, and Bill was able to help us finalize the deal as if we never left on our first visit. Bill was also very thorough in introducing my wife to her new car and its features. This is by far the most satisfying car buying experience we have had over more than 20 years.

ayyababoi

Jun 17, 2014

Tim Williams helped me find the Car I need and he is very patient enough to listen. He suggested the right matches based on my preferences and he is very informative. Overall experience was great and I would recommend this dealer to anyone looking to buy a new car.

bcjohnston

Jun 16, 2014

Mike Watson help me when other BMW dealership's salespeople were only interested in walk in customers he has won me over as a customer and I am almost fifty miles away and this was my twelfth BMW car but my best experience.

csanche2

Jun 16, 2014

quick replies to e-mails, offered excellent alternatives to unavailable product, realistic negotiations, straightforward explanations, great/beautiful product, most importantly they were kind to my kids

zcnet1

Jun 14, 2014

Great dealership and great experience.Mike Watson was very nice, friendly and professional. He was willing to take time with me to make sure I select the right packages. He worked out a very good deal for me. The sales manager Peter was also friendly. Both Mike and Peter put extra efforts to make sure I was satisfied. In particular they made special arrangement to do the paperwork to fit my schedule. Thank you again for such a great experience!! I would definitely recommend this dealership to my friends.

KeischaHarris

Jun 10, 2014

I did a web based inquiry and was contacted pretty much immediately. The sales rep, Rob Hoffman went the extra mile to find a suitable 2014 BMW 535xi and gave me an incredible deal. Actually, I had already made a decision to purchase a BMW from another dealer, however Rob and Mr. Tom Forget presented me with a deal that I could not turn down. This is my first BMW and Mr. Ozzy Momoor took the time to really educate me on maintenance and warranty information. I"m well pleased and will gladly drive the 35 miles from my home for all my BMW service/sales needs. Dealing with Bridgewater BMW was a great experience.

TonyC1991

Jun 9, 2014

Great all around experience. Anthony Catena was excellent and was easy to work with throughout the entire process. Making the switch to BMW was easy.

morcojo

Jun 8, 2014

Great dealership!! I went in to test drive a few models and the team was so friendly and willing to take their time with me. Mike Watson, in particular, was a superstar!! He spent the entire Saturday making sure I was happy and walked out with the car and deal I wanted. He could've easily passed me off and spent time with other customers but he didn't and that means so much! Thank you again for such a great experience!!I would definitely recommend this dealership to family and friends.

Inkslinger09

Jun 5, 2014

Annmarie made my family's first experience at BMW a great one, she was very sweet which made it easy to talk to her and she was great at answering all of our questions.

jackcuvo

Jun 5, 2014

My BMW broke down and I called and spoke to Faith Quickel and she explained that I could have car towed in after hours. I was called by MO. He explained detailed when he could get to it and it was only a couple days and the work and price were excellent and I recommend them to anyone.Jack CuvoEaston, PA.

carlocaretto

Jun 4, 2014

Anthony Catena was by far the most professional and personable salespeople I have ever dealt with when purchasing a vehicle. He went above and beyond in every respect and I would recommend him without hesitation to anyone looking to purchase a vehicle. AAAA++++.

jlarkins319

Jun 3, 2014

My wife and I were taken great care of from beginning to end. Second vehicle purchased at BMW of Bridgewater and it has been a pleasure. Every person we dealt with helped us out so much. My wife ordered her vehicle custom made. Mike Watson kept us informed at every stage of the process. This dealership seriously deserves an A++++ rating.

josemartinezlara

Jun 3, 2014

Justin was the Sales Advisor I worked with and he was very helpfull and open to looking at various options for the purchase of the new car. Would work with him in the future.

nehra80

Jun 3, 2014

Rob is a great person to work with. He answered all our questions, and was patient through the entire deal process. Also, he is very proactive in communication. Highly recommended!

rburzichelli

Jun 2, 2014

The sales people were exceptional. Informative, professional, and fair. I highly recommend this dealership and will most certainly return when I am ready for another BMW.

FlorentinoPimenta

Jun 2, 2014

Purchased a new BMW 428 xi Convertible.This is the second vehicle I purchased at this dealership within 2 years.Amazing experience, everything was handled professionally and it was great to be a part of the friendly family like atmosphere.This dealership and its employees are a high class, top notch institution in the area.I will definitely recommend the car, the dealership, and Carolyn to others. I love the car and the overall experience I have had with this dealership. Thank you Carolyn you're a great asset for the company and to those looking to purchase a BMW. This dealership gives the customer the Ultimate Experience for the Ultimate Driving Machine.

grtrosle

Jun 2, 2014

Great guy, very satifised with vehicle sold. There were a few things adjustments needed with the vehicle but the dealership took care of everything that was needed!

Susanparkes

Jun 1, 2014

Anthony was knowledgeable, personable and patient. Excellent experience. I would recommend the dealership and Anthony. Everything was handled from start to finish. Others were helpful in the process too.

deegee23

May 29, 2014

I must say Bridgewater BMW made purchasing a new car a pleasant experience. No stress, no haggling, no pressure. Just a pleasant experience. During the entire purchase process, I was kept informed every step of the way down to the delivery date of my car. Every person I came in contact with was very accommodating and sincere in making my experience at Bridgewater BMW a pleasant one. It was clearly obvious that customer satisfaction is high on their list of objectives. The personal service rendered to me was just exceptional. It's not every day you find a dealership that aims to please you, the customer in whatever it takes. You are really made to feel like you are their only customer.Cudos to Bridgewater BMW!!!!

barti89

May 26, 2014

This Dealer is very professional and friendly to their customers. I would recommend BMW of Bridgewater to all! We bought our car truly over the phone with no problem after words. Make sure you understand up front taking the loan rules while purchasing,be clear with this procedure and ask questions.Overall we are very satisfied! Thank you Frank and Ivy!Best Regards and Good Luck in your business!-Agata W.

amandaloderstedt

May 25, 2014

My brother and I were in the market for a new car and decided to go in and test drive some BMW's at the last minute on Memorial Day Weekend. We pulled in and were immediately greeted by Anthony Catena who asked us how we were doing and how he could help. He was so friendly and helpful and wasn't just there to sell us a car but also to give us the best experience possible. We test drove one car, liked it but then decided we wanted to go with something a little bit bigger after Anthony had already pulled everything and told us that we could get a great deal. When we asked him to go back and do the same for the other one, he did not hesitate at all even though we were being very indecisive. He took us out for a second time and did not rush us at all with our decision. When we came back, Mike Shamy informed us of the best possible deal he could give us which was just amazing! We ended up driving the car right out of the showroom that day because of the wonderful customer service and pride that both Anthony and Mike took in not only the cars but also us as clients. We then worked with Ozzy to complete all of the paperwork and he was so knowledgeable and just a pleasure to work with. All in all our experience was out of this world when it comes to walking in to a car dealership. I would recommend coming back here to anyone I know that is interested in a new car. They are AMAZING!!

iamtherube

May 22, 2014

I have been coming to the BMW of Bridgewater dealership for service since it's close to work. Carmine took great care of me in the service department. He went above and beyond to give me a loaner vehicle the same day as my emergency service. The loaner vehicle was quite an upgrade to my current vehicle, so once I returned the loaner I worked with David on getting a CPO vehicle. David worked with me to get to a good price point, and Ozzy did a great job with explaining all of the warranty options with me and answered all of my questions. David explained the car and all features to me, even features I had in my previous vehicle and never knew how to use. I left a few items in my previous vehicle and Tom was able to retrieve my items and gave it to me the same day. He also helped me to get some accessories for my newly acquired CPO vehicle and he even took the time to install them! Excellent service all around, including the receptionist and all of the service techs. Highly recommend this dealership.

Mike1411978

May 22, 2014

I would like to start off by saying that the experience that I had at this dealership was one that I have never experienced in my life. I spoke with Mike Watson on the phone and he was extremely accommodating from the first call and made me feel confident that I would walk out with a vehicle one way or another. Mike was straight forward with me and did not beat around the bush. I explained to Mike that I live over an hour away from his dealership, but i was willing to make the trip if he could accommodate my needs. Mike assured me that he and his colleagues would work their hardest and do whatever it takes to get me into my dream car. I've heard the same story from every dealership I've been to, but Mike and his colleagues made it happen. Mike Shamy who is the sales manager did an amazing deal with making the numbers work for my budget and make me feel extremely comfortable with my payment and did not force me into anything. Ozzy Mamoor the business manager was also great. He was extremely knowledgeable with all aspects of the leasing agreement and made things very easy to understand. Overall, I have to say that I have never had a more pleasant experience buying a new vehicle and I will definitely recommend this dealership over all the others to anyone interested in buying a BMW. This dealership will beat any deal out there and I know this because I have been to over 15 dealers and BMW OF BRIDGEWATER made it happen. Thanks to everyone at BMW OF BRIDGEWATER!!!

synchronoss

May 22, 2014

Bill was a great sales associate-very knowledgeable about the products and had great follow up skills. Everyone was very professional and considerate of our busy schedules. I highly recommend this dealership!

wwstar56

May 22, 2014

Rob Hoffman is very nice person, he always answered my questions in detail and never pushed me to buy. I got very good deal from him by phone call. I live in New Haven, CT, It is 130 miles away from bridgewater BMW but I drove there and bought my car. That was very good decision. I wish our local BMW dealer can treat me like them. I highly recommand them.

Marusyadpm

May 21, 2014

Everything was excellent. Justin addresses all of our needs in a very professional and prompt manner. We will be sure to recommend Justin and BMW of bridgewater to our family and friends.

vinmadormo

May 19, 2014

I knew the make and model of the car I wanted to purchase. I met Tom on the lot and he greeted me kindly and introduced me to Bill who was awesome. Bill took me out for a test drive and I was not ready to purchase on that day. I told him to keep me in mind if there was anything he would come across that would fit my budget more appropriately. He called me a few days later, told me there was a car that just came in and I would love it. I went in and saw my new car. I drove it and loved it. I went to meet with Tom and he helped make all the numbers work. Finally, Mike was extremely helpful when I was finalizing the purchase and offered a great deal of assistance even after I would leave. Overall excellent experience, and would recommend this dealership to anyone in the market for a new car.

X5Momma

May 19, 2014

Chad is always an exceptional service advisor. I trust him with my X5. He is honest, courteous, and helpful. I appreciate that he explains what service is needed and offers me suggestions on additional items without being pushy. I have been to 4 dealerships (Edison, Flemington, Whitehouse Station (back when) and Bridgewater) since I started driving BMW's some years ago, and by far Chad is the best service advisor I have dealt with at any BMW dealership.

Surabhis

May 17, 2014

I was very impressed by Bill & Peter's service. They patiently heard all my requests. Gave me unbiased suggestions. And built the car of my dreams working with my specifications. Very responsive & open minded on price negotiations. I loved the attention I was given at this dealership compared to others where I was just a demanding customer.

BozenaDaukszewicz

May 11, 2014

This was our very first visit in this dealership. We just stopped to see what 's new and ......end up leasing a new car. They really have a very good sales departament.

jiechen

May 7, 2014

BMW of Bridgewater offered a great price on the car that I was looking for. Very pleased with Justin O'Connor. He gave excellent service and responded quite quickly!

rachael1

May 7, 2014

I purchased my new BMW X3 from BMW of BW recently and was very pleased with the whole process. AnnMarie Perhacs, my salesperson, was professional, patient, very knowledgeable and so helpful. Peter and I worked out a price that was agreeable to both of us and I thank him for that. Ozzy was very helpful in explaining the various additional warrantees offered and I chose the one that was acceptable to me. There was no pressure at any point during the entire buying process. I would highly recommend this dealership to anyone looking to buy a BMW.

Rmc113

May 6, 2014

This was my first purchase of a BMW. Tim and Ozzy made the process so easy. Tim kept me informed on the car's status and was very responsive to any questions I had. Ozzy made the administrative side easy as well, made me feel comfortable and knew exactly what was right for me from a warranty standpoint. Everyone at the dealership was very friendly and knowledgeable. Both Tim and Ozzy were exceptional. The x5 is amazing and I feel very fortunate to have it.

gmcarino

May 6, 2014

Leased a new 2014 M235i. Service was great from start to finish. All paperwork was clearly explained and staff was very friendly and helpful throughout. All in all a great experience.

ali13

May 5, 2014

Bill Chludzinski was professional and personable. He is very informative and made our transaction a pleasure. We would recommend him to any interested parties. Rob and Ali Schmitt

RLoomis22

Apr 30, 2014

Purchased my new car from Tony last week. Everything went smooth, he worked with me to get the monthly payment more in my range. When i noticed some blems on the bumper, fender, and hood he told me that it would be taken care of asap. It was a great experience buying a car from Tony and Bridgewater BMW, they got me hooked on the brand and I will be recommending this dealer to friends and buying future cars here!

pcernuto

Apr 29, 2014

Working with BMW & Dave Wagoner is always an exceptionally simple experience. He streamlines everything and makes sure i received the best! I would recommend BMW to everyone I know!

rtpx3

Apr 29, 2014

It was the best car buying experience ever. We got the car we wanted at the price we expected without the normal dealer dealings. Tony is incredibly knowledgeable and was very helpful. We were going from a 128 without nav to an X3 with almost everything so on the day we took delivery, he went over every feature of the car and in addition helped with creating driver profiles and pairing handsets. Everyone we dealt with was pleasant and professional and will certainly buy my next BMW from here.

RTOR1776

Apr 27, 2014

I felt very comfortable the minute I walked into the BMW of Bridgewater dealership. The entire staff was very friendly and helpful. I am especially thankful to Ann Marie Perhacs and Mike Shamy for making my recent purchase of a 2014 BMW 328i Xdrive a very positive experience. They continue to be professional, detailed-oriented, and attentive whenever I need assistance.

Dellarosa1960

Apr 27, 2014

BMW of Bridgewater went above and beyond to pull me out of my Jeep Wrangler finance. Tom and Justin worked together to make the experience pleasant and dress free. I am very happy to be the proud owner of BMW and will be for many more years.

david.rainis.3

Apr 26, 2014

Frank was terrific, I would and have already recommended him to friends. The experience was easy, service has always been above average, the day I picked up my car was very fast and efficient.

mick510

Apr 26, 2014

I waited approx 2 mos to get the custom X5 I wanted . Carolyn worked with me every step of the way to make sure everything met expectations and it did !Carolyn was great as were the entire staff at Bridgewater BMW Many thanks and see you soon Mike Henderson

trivedis

Apr 25, 2014

I am extremely happy and satisfied with the whole experience of leasing BMW from Bridewater BMW ... . Mr. Mike Watson was really very friendly, knowledgeable, professional and pleasant . He made sure our BMW lease experince was smooth and upto our satisfaction. Mike has great communication skills. Very impressed with Mike. He is an assett to the dealership.

sherikole

Apr 23, 2014

Dave was very professional and VERY knowledgeable about my new BMW 525x diesel car. I enjoyed working with him and would recommend him to others.

barfoot

Apr 23, 2014

As a BMW owner for over 20 years, I have experienced multiple dealerships in both New Jersey and Pennsylvania. I felt the experience with BMW of Bridgewater was superior to all of the prior dealerships. My client advisor, Justin O'Connor and the manager, Mike Shamy were knowledgeable and informative while we looked at various options available to me. They went above and beyond, to make sure I had all of my needs met and fully understood the process. I would strongly recommend the dealership to any of my friends and family. Thank you for getting this done in the most efficient manner.

MGovindh

Apr 22, 2014

Thank you Bridgewater BMW for taking the stress out of car shopping! We had the most wonderful shopping experience with Bridgewater BMW. There was no sale pressure and Tim Williams was most knowledgeable and helpful. He listened to my needs and found the perfect car for me. We walked-in in the morning and drove out with the car in the afternoon. Tim helped us pick the car and Peter Provost and Gailon helped us close the deal. Ozzy Mamoor helped us get through the paper work and drive out with the car. This is the best car shopping experience I have ever had and would highly recommend Bridgewater BMW. All the people in the dealership were most friendly and after this experience I would not go anywhere else to buy a BMW.

ReaW

Apr 21, 2014

I am so happy to comeback to BMW. I leased two X3 in the past. I left for Acura and now I am please to be driving a BMW again. Thanks to Gailon and Mike Watson for making it possible for me to comeback. I highly recommend Bridgewater BMW for your next BMW purchase or lease. And if you are looking for the best in costumer service, ask for Mike Watson to be your Client Advisor.Best,Rea Wilke

melwk

Apr 20, 2014

i would recommend this dealership to anyone who is thinking of a new or used car. The dealers at this location are extremely knowledgeble and helpful.