BMW of Columbus reviews

jlmmzc00

Oct 31, 2016

My tire pressure warning light was on, for third time in as many months, Air was added I was on my way in <5 min, only to return 15 min later, it would not reset. Another person reassessed the tires and found a tiny nail.. My car was taken in immediately. Although it took another 2 hours, and cost me leave it was efficient friendly service on my return,

Frank Stokes

Oct 29, 2016

I called and make the appointment to have the oil changed and serviced! Arrived early and got right in! Enjoyed the coffee while reading my kindle and watching the news on fox network. The service was completed and my service person (Griffin) was as always a pleasant person to deal with! The whole BMW experience is always pleasant and a rewarding experience! Thanks again! Frank C.Stokes ; Eufaula, Alabama .

Tim

Oct 26, 2016

I brought in my 2015 BMW X4 for service. After an initial phone call with my Service Advisor, Sharon, I met with her and found her to be very pleasant and knowledgeable. The way she handled the service on my BMW was fast and efficient. I would recommend her and BMW of Columbus to all of my friends that own BMW Automobiles.

Tramale Montgomery

Oct 25, 2016

Sharon was and always is extremely helpful and professional she makes a potentially frustrating experience, pleasant.

William

Oct 23, 2016

BMW always goes above and beyond. I love my car and i love taking my car to BMW!!! Would not have it any other way. They treat you with kindness and professiolism .

J. Hicks

Oct 21, 2016

Sharon Jennings is truly an exceptional example of what BMW representatives should be. She was empathetic, professional, and helpful. Sharon was an excellent liaison for the mechanic as I understood what the issues were. My only gripe is with BMW as a whole (how the company does not have a database of services by VIN baffles me), but I cannot penalize this particular dealership for it. I received a loaner promptly, and the cost of the service was lower than the estimate: always a plus!

Willie

Oct 19, 2016

James Wade is very professional he is the reason we continue to purchase BMW vehicles from BMW of Columbus GA. Mr. Wade makes you feel like you belong in a BMW!!!

Willie

Oct 16, 2016

Mr. James Wade is a very professional hard work man and he is the reason we have purchased 3 cars from BMW of Columbus

Adrian

Oct 14, 2016

I had a very positive we experience as always. Very helpful and courteous staff.

KDAVIS

Oct 12, 2016

I meant to give my compliments to the team when purchasing the vehicle. The link expired and I could not comment. Stanley was wonderful to work with. I went in with my guard up from past experiences elsewhere and he immediately brought them down. He was confident in the brand and believed in what he was selling and did not have to be overly aggressive. His calmer, honest approach was exactly how it should be done everywhere. It was the best car buying experience I have ever had. The finance guy and the girl who did an overview of how the car functions were very nice and knowledgeable in their areas. Recently came in for a service, Prentiss was excellent as well. Entire staff handles all business with class. They are all assets to your branch their. Will recommend to all and be back to buy another in a few years. Thank you Kalina Davis

GB

Oct 11, 2016

I needed tires for my car and BMW of Columbus were able to get me right away and take care of my request.

LaKesha McCoy

Oct 11, 2016

I received great customer service and was pleased with the deal we reached on the purchase of my new car. My sales representative called me to the next day to follow up and make sure I was pleased and not having any issues.

Con's BMW

Oct 10, 2016

Sharon was very knowledgeable, She and the team gave us excellent customer service to include loaning us a vehicle for our use while ours was being serviced.

Dustin Martin

Oct 7, 2016

Carrie is by far my favorite service rep. I'll be making my appointments with her from now on.

Kelly

Oct 5, 2016

BMW's are great cars .....love them but they also are expensive to maintain. To me a major factor in keeping a car is making sure you keep the service up to date. The service dept at BMW of Columbus has always been exceptional. I am always given upfront pricing and no work is done without my approval. I have never had an issue with the work they have done and the mechanics have no problems talking to me face to face to make sure I understand exactly what is going on. When I pick up my car its been washed and vacuumed ......without me even having to ask.

Nybrown09

Oct 5, 2016

Mrs. Jennings is the best that this department has to offer. I have came here for service for about 4 years and I stopped back in 2014 due to lack of concern and blunt behavior by this department. After purchasing my BMW in Roswell and me living in Columbus, I gave this location another try for service and this young lady has really set the bar! She is truly a blessing to your establishment and to customers. Thank you for your awesome hospitality and excellent customer service??????????!

Me23

Oct 4, 2016

BMW of Columbus truly take customer satisfaction to a new level. They are always super helpful, knowledgeable about the products and happy to assist before and after the purchase. This is the second car I have purchased from them and I will continue to purchase my cars from them as everyone I dealt with was a pleasure.

BMWjb

Oct 2, 2016

The car pick up service is great. I go to work and have my car picked up from there. It is effortless and I always have a nice service to use until my car is finished. Then, they bring it back to me! Great!

Robert L. Spates Jr.

Oct 1, 2016

My buying experience with BMW of Columbus Ga. was the best experience I have ever experienced. The sales consultant was ; knowledgeable, courteous, understanding, resilient, and extremely professional. He spent as much time necessary to get me the best deal possible, and I was extremely grateful for the effort he put into my car buying experience. Thankful to BMW for how well organized the entire staff was,how concerned they appear to be about the customer. I am now a lifelong BMW automobile owner, thanks my experience at BMW of Columbus, not to mention their continued service even after my purchase they still show me that I am a valued customer.

P. Huff

Sep 29, 2016

I told them the symptoms and they found the problem and repaired the problem. Service Rep. was very easy to work with. She called to update me on the progress.

Alvin Whitaker

Sep 27, 2016

My first visit and a good one, thanks to Mrs. Sharon Jennings and her wonderful service to the customer. I arrived with no appointment, she worked me in for a scheduled service and I was outta there within an hour, just in time to get home to see the game. Very nice Staff and facilities, good first experience overall.

bluebird

Sep 27, 2016

I have always had a good experience at my BMW service department. This time was no exception. Sharon was very friendly and did an excellent job of informing me of my service needs.

TheDude

Sep 27, 2016

I've been coming to BMW of Columbus since I PCS'd to the area for Military Service, and the service staff has always been prompt and professional. They're a an excellent group and they give professional recommendations without forcing anything onto the customer. I began working with Prentiss, and then worked significantly with Sharon on this service experience, she was very professional and very prompt during the experience. Both are excellent service representatives and do great work with meeting deadlines and expectations. They both manage changes to service as well with maintaining communication throughout the process. Excellent service overall.

Wilbur L. Wright

Sep 23, 2016

I had an awesome experience of service! My car was serviced in a reasonable amount time. I was kept updated on the progress.

LLKent

Sep 22, 2016

Was in and out of the dealership in less than one hour. Staff was exceptional! They had my car ready in the showroom when I showed up.

William

Sep 20, 2016

From the time I walked through door until the time I left, I felt at home. I wasn't pressured to sign anything or given the run around. It was probably one the best car buying experiences I've had (I'm unfortunately a Bill Heard/Carl Gregory survivor). I highly recommend them and my salesman Stan was pretty cool as well.

redstarmom

Sep 14, 2016

Everyone at BMW of Columbus is great. They always offer great service, friendly interactions, excellent knowledge, timely completion of all required services. Service departmnet hours make it convenient even though I live across town.

Toya

Sep 13, 2016

Excellent customer service..My advisor Mrs. Jennings was very professional. I'd initially brought my car in for a recall but decided to go ahead and get my oil changed as well. The work was done in and I was given a complimentary cash wash :)

Vickie McWaters

Sep 9, 2016

Excellent experience at BMW of Columbus, from Evelyn in Sales to Alex in Finance. I'm already telling my friends about the dealership.My 2017 X1 is meeting all of my expectations (it's only been 4 days) in quality and performance.

Reginald Swain

Sep 8, 2016

Good Day!I would like to express my gratitude for the superior customer service experience that I received from Mrs. Sharon L. Jennings, Service Advisor. Mrs. Jennings was knowledgeable, kind, courteous and timely. Her attention to detail gave me every confidence in her ability to resolved the vehicle issues that I had after the purchase of the 2013 BMW 550i.Things like this are important to customer service offices and it means a great deal to me that she is so efficient and thorough. She is always very pleasant and helpful and proves that she is a exceptional employee and knows what she is doing. Mrs. Jennings' timeliness in doing her job and her helpfulness with anything I ask of her in her area of expertise, was greatly appreciated. .Mrs. Jennings is an outstanding example of a customer-focused representative, and should be commended. Thanks for your assistance, Mrs. Jennings!!!Mrs. Sharon L. Jennings' exceptional performance reflects great credit upon herself, her customers and the BMW of Columbus Team!!

Colin Martin

Sep 7, 2016

Sharon Jennings is an exceptionally caring and thoughtful service advisor. I have enjoyed working with her on multiple occasions. Her level of service is one of the important reasons I will continue to buy from BMW of Columbus.

Theris L Harris

Sep 7, 2016

Excellent customer service from service person Carrie from the time rolled in til pick-up. Thank You BMW of Columbus! Car was very clean/detailed with purchased weather mats.

Wanda Sperow

Sep 7, 2016

Sharon in the service department was great and very patient with me - I was shocked that I needed 4 new tires (since I just bought 2 last October) but she explained about the "run flat" tires and how I need to keep them checked for air. Sharon is the ultimate professional and I am sure you recognize her value to your service department.

Donna38

Sep 7, 2016

The lady that worked with me was very patient honest and helped me pick out the car that was right for me very friendly and answered all of my questions and returned all of my phone calls which is very important

Jennings4

Sep 7, 2016

My Service Advisor (Sharon Jennings) was truly exceptional! She's very professional and has a kind and caring spirit. Thank you for a job well done!

wsperow

Sep 7, 2016

My car was being serviced and Sharon called to tell me I needed 4 new tires - I was shocked and a little frustrated since I just bought 2 new tires last October. Sharon was patient and professional - she took the time to answer my questions in a polite manner and in the end I purchased 4 new tires from Sharon

JAMES

Aug 30, 2016

SHARON WAS GREAT; SHE WENT ABOVE AND BEYOUND TO GET MY ISSUE RESOLVED.

Bernadette Powe

Aug 24, 2016

The service department is great when I bring my vehicle in. The waiting area is comfortable and relaxing while you wait. Always provide Great Service.

Mike Martin

Aug 23, 2016

Evelyn Tolbert gave my wife and I her undivided attention. We could not have asked for a better experience. Since the purchase, our auto needed a couple of small items corrected that were completed in a very satisfactory manner. The service staff gave exceptional service.

Ldora2017

Aug 22, 2016

First time EVER felt comfortable in punching a new vehicle... Everything went so smooth... EveLyn was the Best Salespersonanyone could have..full of energy & extremely informative..

Michelle

Aug 18, 2016

My service the tech was awesome I have no complaints about the service I received

ooooo

Aug 18, 2016

Took my car in for its routine care, without an appointment and late in the day. No problem; the car was ready in record time!

Agyepong.dorothy&nana 2014

Aug 16, 2016

Willing to help and very knowledgable about service. Friendly and great customer care. Called as promised to update on the vehicle. Took great care of vehicle. Loaner vehicle was nice and comparable to what we purchased.

Rebecca Albarado

Aug 16, 2016

BMW of Columbus is a wonderful place to purchase a fine car! Professional, knowledgeable, and helpful people made my experience pleasant. I love my car!

Stan

Aug 12, 2016

Stan was very helpful. I bought online due I had a foot surgery he was very nice and quick about responded to my questions.

lapriess

Aug 11, 2016

Tire service was completed quickly in professional yet friendly atmosphere. Vehicle was cleaned , washed and returned within 90 minutes. Waiting area was clean with hot and cold drinks.

Calvin

Aug 9, 2016

Ms. Sharon was very professional and displayed an interest in customer satisfaction. It was a pleasure having her as my service representative.

James

Aug 9, 2016

Exceptional Service. The pick up/delivery service is fantastic.

Valerie Riggins

Aug 9, 2016

Great cars, great dealership, great customer serviceReceived very courteous and friendly assistance the entire there.Always well please and satisfied whenever I visit this dealership.

DELTA95

Aug 5, 2016

Ms Sharon is always positive and full of energy each time I come for service. I like her style and attitude overall. Professional and courtesy is always on point

Jeffrey James

Aug 4, 2016

BMW of Columbus met our expectations and exceeded them in the purchase, price and the delivery of the 335 convertible right to our house. I would like to recommend this dealer and will probably buy our next car from them.

Jorge

Aug 4, 2016

Great service and friendly staff. Out of their way to help.

Sf49ers77

Aug 4, 2016

Great customer service entergetic kind fast service communications was great from start to finish service rep knew her job functions and performed her job tasks at a very high level will continue to conduct business with her and COLUMBUS BMW

Zelma

Aug 2, 2016

No complaints. I was given an appointment for 1030. When I arrived; I was advised I should not have received an appointment as the department was full. I was provided a loaner; and advised to expect a call at the end of the day or next a.m. Picked up my vehicle the next day, w/no waiting. Service I have come to expect from driving a BMW in the last twenty years.Zelma C

happycustomer

Jul 29, 2016

Our purchase experience was great. Our sales person, Jackie Waters, was extremely helpful in finding the right vehicle for us, exactly what we wanted. She kept us informed and coordinated everything according to our schedule. The finance person found us a great rate and was very thorough in explaining everything.Overall it could not have gone better.

Zenobia Oglesby

Jul 28, 2016

The service representative provided outstanding service.

David Fleischman

Jul 24, 2016

Great associates in the service department. Top notch customer service.

Jeffrey James

Jul 24, 2016

Stan Treadway was immensely helpful from the start to finish. BMW of Columbus met our expectations and we would like to purchase the next car from them.

Jaycee

Jul 22, 2016

This dealership is very helpful to the max to meet your needs. They will work with you. Their service went beyond my expectation. I cannot express enough how my family and I are thankful for their wonderful service.

X1

Jul 21, 2016

This was the first time that I brought my X1 in for service at BMW of Columbus. All of the service staff were extremely helpful!!

Bret Smith

Jul 20, 2016

My service representative was exceptional. She explained everything in detail, listened carefully to my questions and answered them completely. It was a fantastic experience.

Alvin's BMW

Jul 19, 2016

My service experience was exceptional and Robert was professional from checking in intil I left with my car.. Robert kept me informed throughout the wait time and made sure I was a satisfied customer. Awesome experience.

BMW fan

Jul 16, 2016

The outstanding service is one of the main reasons I am a BMW customer. Steve is outstanding and I have trusted him for excellent service for more than 10 years.

Jenny Nobes

Jul 14, 2016

My car needed several items for maintenance and Robert Conner and Steve Mills are always accommodating. They are exceptional members of this dealership

Desire'e K Smith

Jul 12, 2016

My service was great Prentice my service manager does a great job

Leonard T. Weaver Jr

Jul 11, 2016

I had a wonderful experience at this dealership and the young lady assigned to me was the best.

Stone

Jul 9, 2016

I had an exceptional experience at BMW of Columbus. My service representative went above and beyond to ensure I was 100% satisfied. I will use them for all future needs!

Antonio

Jul 8, 2016

This was my first time having my vehicle serviced here at BMW of Columbus. The staff was very helpful and treated me like a loyal customer. I want to give an exceptional thank you to Sharon! Working with you was an awesome experience...... Answering all my questions and making sure I had a clear understanding was very helpful. Thank you!

Scott Swafford

Jul 5, 2016

The review is on the dealer service department for routine service on my wife's car. She was treated very professionally and her car was serviced in a timely manner. She was pleased with the experience.

Brooke

Jul 1, 2016

Service department was extremely helpful & thoroughly explained all the repairs that were made.

Cher535i

Jul 1, 2016

Our service advisor made us feel we were the most important customer. She was very tentative to what we had to say, we didn't feel rushed, she kept us informed of what was going on with our vehicle. Sharon Jennings is a great asset to BMW of Columbus. She would also be a great sales representative. Her customer service skills are way beyond. Keep up the great work Sharon!!

Philly

Jul 1, 2016

I had in my mind what I wanted and the amount I wanted to pay. The Sale Representative, along with management staff, made it happen.

Gladys Maye

Jun 30, 2016

My overall experience on 27 Jun 2016, my appointment was 27 Jun 16 at the BMW service Dept at 10:00. I drove my car there for service, they came out greeted me, signEd paperwork for servicing my car and I signed paperwork for servicing my car and to get a loaner car after that i was on my way it took less than 15 mins GUYS. Great job

geeman

Jun 29, 2016

It took less than two hour to get back after repair on my running light. That was great because of other business I had to do that day. I have always had a great experience with BMW dealership.

Kenneth123

Jun 29, 2016

The dealership and especially service representative Sharon did an excellent job working with us. She explain everything well and stayed in communications with us on the service repairs. This was very important during the time we had just lost a family member and was trying to leave town for his funeral.

Cris

Jun 28, 2016

I found the service staff very accomodating and helpful. Overall my experience was very pleasant and the service place was very comfortable. I would highly recommend your service department.

Jeri McClenny

Jun 26, 2016

Excellent service! They picked my car up and returned it clean and serviced the next day. I live out of town so that was very convenient.

SCOLE

Jun 24, 2016

The people in the service department knows your name.Shows professionalism. Glad to see some ladies in the department. Very attentive to your needs and listens to you. They greet you with a smile.BMW in my opinion has the best service department I have been to . This is my 3rd. Car and I have only being doing business with them since 2008. Love them. The cars cost enough

QFB17

Jun 23, 2016

Great timely service. I took my 2012 335i in for a routine oil change and was informed of another matter that would have cost me out of pocket had I not been informed in a timely manner. Great quality service!

Derrick Worthy

Jun 22, 2016

Service Manager Steve is a true professional.....he is always available to answer any questions thoroughly and ensure you are satisfied with your service or repair.

Kathy H.

Jun 19, 2016

Excellent service and pleased with results. Very competent staff and great facility.

Damon Hoyte

Jun 15, 2016

This was my first time at the BMW dealership and I must say that my family and I were treated excellent. My salesman Dave should be salesman of the year. The sales manager was great also.

Thomas Snelling

Jun 15, 2016

The service I received at Columbus was great. The service advisor was very helpful in helping me learn what I need to know as a BMW owner. This person was very helpful to educate me on the things I didn't know.

Lando137

Jun 14, 2016

I was disappointed with post sales experience due to I was not followed up with by dealer's BMW Genius after both purchases made 2015 5 series and 2016 X5.

Una

Jun 8, 2016

I love my dealership and my representative. He's always available.

BMW owner

Jun 7, 2016

I recently visited the dealership for my routine service and as always the service was excellent.Prentiss and the group at BMW of Columbus always do an excellent job and make things easy.

johnc24

Jun 5, 2016

My experience was great!! Fast no hassle service - such a smooth transition! I am so grateful to have my vehicle repaired and running like new!

Elizabeth A. Eustice

Jun 3, 2016

Great experience! That's why I keep coming back to BMW of Columbus.

Sakalinus

Jun 1, 2016

Ms. Carrie was exceptional and making sure then service department handled my car repair and worked with my insurance to get all the paper work necessary.

Brett

May 31, 2016

My buying experience was great. I found the car I wanted and I was out in no time.

Arolling

May 26, 2016

Carrie was awesome! Easy to communicate with and got to us the next day after we called. They came to my work place and brought me a rental while my car was being serviced.

E Malone

May 24, 2016

Awesome customer experience!!! Truly exceptional!!! Thanks

Lluster

May 24, 2016

As a female going into a dealership, it's a dreading thought to say the least. Mrs. Jennings was welcoming and knowledgable in what services I wanted and DID NOT just start offering services I did not need. For that reason, I was going to take my vehicle to another servicer for additional work but have changed my mind and will be dealing solely with BMW of Columbus. Thank you Mrs. Jennings for making my experience with you guys so comfortable and genuine!

John Gaston

May 21, 2016

Our service advisor Sharon was nothing short of spectacular! She was very knowledgeable, professional, and courteous. She explained the repair process in total detail. My visit and experience was truly exceptional!

Kelly

May 20, 2016

Service was as expected. Staff always goes above and beyond to make sure I am not inconvenienced while my car is being serviced.

Carlos Williams

May 19, 2016

Awesome experience. Service was beyond excellent. Employees were knowledgeable and nice. Everyone were professional!

Bmw

May 19, 2016

The entire experience was very good. Helpful and friendly staff. Love my new car. Would strongly recommend this dealership. I like their low pressure demeanor.

Darryl Tutt

May 18, 2016

Great staff, I always enjoy my visit. The facility is always clean and the staff is always professional. I highly recommend Columbus BMW.

verlinda

May 15, 2016

Service Rep was very professional and efficient. My appointment was right on time. I didn't have to wait to be checked in. The facility was extremely pleasant.

cwmcd1

May 14, 2016

Very happy with Prentiss, he takes care of every need and takes very good care of my vehicle. I would highly recommend him to others

Heather Coggins

May 12, 2016

Great experience at BMW of Columbus! I will use BMW if Columbus for all of my service needs!

Bernitas

May 11, 2016

I lost my emblem logo off my car during the car wash and call BMW immediately. The nice gentleman on the phone told me that they had a replacement and to come on in. I came right over and was serviced immediately. Everyone was extremely nice.

mycarguy

May 10, 2016

Prentiss and staff are #1, It's not about the car, its about staff making sure the customer being treated right and no less than that.

Cindy Haynes

May 6, 2016

Prentiss was exceptional as always! Always enjoy my visits with the dealership and he always has a loaner car available for me since I live out of town

Michael

May 6, 2016

Excellent ! Service in the bmw staff is always smiling and helpful every time I'm at the dealership. I enjoy my visits when I have to have my vehicle serviced. I don't think I would take it any where else. Keep up the good work.

Tamela Harris

May 6, 2016

I received exceptional customer service on 5-4-16.

Carols Baby B

May 6, 2016

It is always an awesome experience every time I have had to bring my "baby B" in for servicing. Sharon is awesome!!!!! Would prefer to always work with her.

Cardia

May 4, 2016

Prentiss and the staff at the BMW of Columbus were really professional. Everyone said hello and offered amenities/ beverages. I was truly pleased with the service.

carter,shirley,64

May 4, 2016

Every one was very helpful, did not have to wait that long I need a battery for my key. Very friendly! Did not have to wait that long before some one waited on me..

BMW of Columbus

Apr 27, 2016

Ms. Natalie Neebe was excellent as a sales person I will continue to do business with her and only her

Willie

Apr 27, 2016

Excellent dealership. I had a dislike for car salesman's until I went to this dealership they were polite not pushy and answered all my questions I will recommend them to anyone.

Road Dog

Apr 25, 2016

Good selection of cars; just not what I was looking for.

Myjesus123

Apr 24, 2016

Mrs. Sharon was very helpful and explained everything that needed to be done to our vehicle.Then she showed me everything that they did during the service time.

Cathy Phillips

Apr 21, 2016

Absolutely love this dealership. BMW is the ultimate driving machine and they do give the ultimate customer experience.

Bmw1827

Apr 20, 2016

The car was not ready that day and I was not notified that day but the next day I was able to pick up a loaner. Sharon was very helpful in writing me up when Prentiss was with another customer.

Scott Hart

Apr 19, 2016

Great customer service. Replaced two tires and my car was finished on schedule. Easy in easy out.

Christine

Apr 16, 2016

Mrs. Evelyn is amazing and I am so thankful to have worked with her! She's a wonderful person and I appreciate everything she did for me!

David E. Mercer

Apr 14, 2016

Business was great!! I'm very pleased with my new car.

Lori

Apr 12, 2016

We have bought several vehicles from BMW of Columbus and have always been satisfied! The entire BMW of Columbus team is always very courteous and helpful!

Cindy Glover

Apr 11, 2016

From the first time that I talked with Stan Treadway at BMW of Columbus to the very thorough tutorial that we received from Faith, the purchase of our X5 was conducted in a way to fit our schedules and make the purchase an enjoyable one. Most of the interaction was remotely conducted and they brought everything to us at our home, relieving us of any travel burden. The entire experience could not have been easier or conducted more smoothly.

Kelly

Apr 11, 2016

I knew when I brought a BMW that repairs and service would be higher then my other vehicles, but when I get behind the wheel and my car and take off ....its well worth it.

William Mullenholz

Apr 11, 2016

As usual the service department was quick and efficient. My service advisor, Robert Conner was receptive and handled all the necessities. I was also helped by Prentiss Griffith, who was quite personable and helped me check out after the service was complete. Very pleasant experience.

Kay

Apr 7, 2016

Columbus BMW, always professional and courteous and gets the job done in a timely manner.

Amber Bowes

Apr 5, 2016

The staff was very friendly and professional! I love my new X1!

Bellabmw15

Apr 2, 2016

Prentis is always wonderful. He always makes you feel welcome and makes sure you are always taken care of. Keeps you updated on status of car.

Jenn01

Mar 30, 2016

I had the best experience with my sales person, she has exceptional customer service skills and she was a great person that listened to all my needs. I feel she went above and beyond all my expectations. I had a great experience at the BMW of Columbus Georgia.

4carperson

Mar 26, 2016

answered all my questions and were prompt and kept me informed on the service of my car. All the people I dealt with were professional and you could tell cared about the customer.

Stenson Strickland

Mar 23, 2016

Great service. Welcoming environment. Totally satisfied

jnobes1011

Mar 16, 2016

All of the service people are always courteous and accommodating when my car needs maintenance. I love this dealership and recommend them to all of my friends.

kamlesh patel

Mar 15, 2016

First purchase at this location, Stan did great job with the whole experience.Meribeth also spent 90 min for vehicle operation help.Excellent staff.

Tracy Spencer

Mar 15, 2016

This the fourth BMW that we have bought from Jackie Waters. We recommend her because she is honest, competent and cheerful. She's always great to deal with.

YMD

Mar 15, 2016

Printess was very courteous and professional! He communicated promptly and provided excellent service! He ensured that I was aware of the services performed and made sure that my expectations were met!

Mickey B

Mar 9, 2016

Great people and a great experience! From the time myself and my wife walked through the door we were greeted and treated great by everyone there.

Theresa

Mar 9, 2016

Service rep, Prentiss, was helpful and friendly. Loaner provided without me even having to ask. have used this dealership for 13 years and have always had a good experience.

Kei30Sha

Mar 9, 2016

BMW of Columbus is top of the line. Printess who assist me every time if very professional and friendly. I have other vehicles that are not BMW's and difference in the service they provide and the service BMW provide is like day and night. I truly appreciate my BMW dealership.

LC335

Mar 9, 2016

The sales department and the service department at BMW of Columbus are both excellent. I have been completely happy in every way with the automobiles I have purchased there and the service that they have received.

Jacqueline T.

Apr 17, 2015

I would like to thank BMW Service Department. BMW of Columbus service department did a wonderful job on my car. Now I can ride again. The guys in there were Awesome.

David

Dec 17, 2014

We bought a userd Audi 2008 A4. Salesman Richard Scheimann was really great. We got there after work and he stayed an hour after closing just to take care of all out paperwork. Straight forward deal and good price.

Doc in Columbus

Aug 19, 2014

I purchased a 2014 X5 from this dealership in August of 2014. The salesperson, Jackie, was excellent. She was accessible, ready to answer questions, and extremely knowledgeable about the vehicle. She worked very hard to ensure that I had all of the information that I need. The manage, Josh, was also pleasant and knowledgable. He made a fair deal on both the new purchase and the tradein that I had. I financed part of the vehicle, and the business manager, Tom, was very helpful in obtaining a good interest rate. To top it off, I made a mistake on the form for the title of the vehicle, and the entire staff bent over backwards to make sure that everything was right before the paperwork went in. They did not have to do this, and it could have been much more of a hassle. Because of them, everything worked out well. I highly recommend BMW of Columbus for any purchases.

rms

Apr 8, 2014

I was trying to purchase parts by calling the dealership however, I could not get anyone to answer the phone in the parts dept. When I did finally get someone, they were rude and not very knowledgeable. Never will I deal with these people again.

Dissatisfied customer!

Mar 24, 2014

I was very interested in getting a BMW...I decided to stop and take a look around....to make a long story short I was asked if I could put a certain amount down even prior to credit being checked...credit was checked and I was approved but like another review I read I never heard anything thing back even after numerous calls!!! It's extremely unprofessional not to touch base with a customer in my opinion....I've experienced better customer service at our local Wal-Mart! It was over a week of calling and still no answer......I see why people take their business to Atlanta, Ga!!!!

TomC.

Sep 7, 2013

Everyone strived to make the whole buying process easy and fast. Between my salesperson Jackie and manager Josh, everything went very smooth. Overall a great experience!

baylierace

Jul 24, 2013

Bought a used 2010 Yukon XL 2500 and had it shipped to Seattle. The salesman David walked around the vehicle and described the only issues was a small hole in the side mirror. When the truck arrived I drove it and noticed that the steering was making a loud noise so I had our local dealer check it out. It turns out to be a damaged steering column and was about to break which could have been a major safety issue. Also both head lights and 1 taillight had moisture in them and I now have to replace. So I called Josh their sales MGR. to ask for them to at least pay the repair costs of the steering column which is around $1000 including labor. I will eat the $1500 cost to replace all the lights. He informed me that this truck was an "as is" and that he wouldn't help out at all.

john

Feb 23, 2013

I do not recommend to purchase the vehicle from this dealer. They offer terrible service, rude and incompetent staff. If you do make a mistake of purchasing a vehicle from this place, please review the warranty as it can be misleading.

Sparticus

Feb 11, 2013

My wife and I stopped by one day to test drive automobiles. We were not ready to buy that day. A month passed by and our tastes changed. The dealer had a 2011 new 335i that I wanted to look at. They needed to appraise my trade in again. I showed up to have my vehicle appraised expecting to be able to look at the 335i. I was told that it is out back by the sales manager, Josh, I believe. He drove my car, and I've yet to hear back from the sales representative, David (one week later). That night i drove to another dealership and purchased a car. I would have probably bought the 335i had I been served. I do not recommend this dealership for BMWs. I suggest going to Atlanta for that vehicle.

Delta Pilot

Jan 9, 2013

Just purchased a used 2001 M3 and took it to Columbus BMW to get a new key for it. Ordered the key and picked it up the next day. Was told a service manager would have to mate it to the car. Only one service manager was present at the time and he was with a customer. Another service manager came in and started helping the person ahead of me. Then the first service manager got through with the people he was helping, and then I heard him start answering phone messages, even though he had been told I was waiting. The second service manager finished helping his customers and started answering his phone messages. Once again, he had been told someone was waiting. Then the first guy comes out of his office and I thought I was about to be helped. He walked right by me and went out the door. A little while later he came back in with what was apparently his lunch. Walked right by me again and still didn't say a word. An assistant of some sort finally walked into the second guys office and said I was still waiting. This guy took my key and went out to my car and inserted into the ignition. Took him about 10 seconds to do what he had to do and then he just walked off. No, "Thank you for your busineess. Have a nice day." Nothing. I will not be going back to this dealership and I will be telling anyone I speak with not to go there. This was the worst service department I've ever seen.

noble

Dec 22, 2011

I purchased a car today from BMW of Columbus, and i was very pleased at the out come. Mr. Turry and Mr. Wade was very helpful and polite. During the whole process Mr. Turry went above and beyond what a manager does. He called me every night to make sure everything was going well. After dealing with Mr. Turry and Mr. Wade i will be a loyal customer for life. I also will recommend anybody i know to them, that is car shopping. My family and i just wanted to say thank you BMW of Columbus for what you did for us. Keep up the great work.