BMW of Freeport reviews

Mavis Knox

Sep 29, 2016

Good afternoon, my name is Mavis Knox, I've been a BMW customer for as long as I can remember. So when it was time to renew my lease I couldn't wait to come back to BMW of Freeport knowing that my good friend Felicia Moore now works there as a client care manager. As expected she took really good care of me. She set me up with a really nice and knowledgeable salesman by the name of Boyd. The process was quick and I left with my new X5 that afternoon...... I would recommend BMW of Freeport to any and everybody especially because Felicia is there!!!!!

Wilson Welker

Sep 29, 2016

I called in to inquire for a 3 series. I spoke to Felicia and she walked me through everything. She was very helpful and gave me a bunch of suggestions. I will recommend her to everyone looking for a BMW or a pre-owned vehicle.

Bishop William Raymond Whittaker

Sep 28, 2016

I want to acknowledge my good friend Felicia Moore.....I've known her for over 25yrs....so when she recommended BMW of Freeport to me, I had to come in....When I left I was driving a brand new BMW X5M.....I can't begin to articulate the service that I received . The buying process was so easy. I would recommend BMW of Freeport to anyone in the market. Just make sure you ask for my friend Felicia, she's the best!!!!!

Eleonora Turcinovic

Sep 27, 2016

The best service..mr.Frank Gaeta was professional and I would recommend Freeport Bmw car dealer( used) car and Mr. Frank Gaeta

Phyllis Hickman

Sep 27, 2016

My friend and church sister Felicia Moore knew I was in the market for a preowned Mercedes, when one came across her desk that she thought I'd be interested in she gave me a call. I immediately called my dad who drove over to the dealership with me. Felicia was right the vehicle was in tip top shape, my father looked over the engine, we took it for a test drive and the rest is history.....I love my car!!!! Felicia is very attentive to details and when you tell her what you're looking for she gets right on it!!!! I'd recommend her and BMW of Freeport to everyone in the market!!!

Renee Allen Mitchell

Sep 22, 2016

Because of my church sister Felicia Moore Hollingsworth.....I was able to come into the dealership and purchase two cars at one time......she set me up with a wonderful sales associate who made it a quick stress free process......I'd recommend Freeport BMW to anybody in the market!!!! From soup to nuts....They are 5 star!!!!!

Ron W.

Sep 22, 2016

Thanks to Felicia Hollingsworth, I was able to get out of a lease with another car and get into the car of my dreams! I have enjoyed every minute of driving my new BMW and don't want to change! BMW For Life!

BethFan

Sep 15, 2016

Beth was very informative and knowledgeable, she was able to offer great advise, competitive pricing, and follow up with me on my visit.

Enrique Gonzalez

Sep 13, 2016

I had a lot of questions and they were very helpful over the phone. I spoke to Kelly the client manager and she was quick with answers and really knew her stuff. I don't know if a BMW is right for me just yet BUT this would be THE PLACE to go if I do.

Mike

Sep 13, 2016

A BMW is a bit out of my price range when looking for a new car, but I called and spoke to Kelly and she was really understanding and didn't make it seem all that impossible to own a really nice car at a fair price for the models I was looking at owning or leasing. I will definitely be giving the dealership a visit soon to maybe test drive some cars in my price range.

Mrs. LaTanya Hollingsworth

Sep 13, 2016

I wanted to come in to test drive a BMW only had a limited amount of time...spoke with BDC Agent Felicia Moore....she not only made sure that a salesperson was waiting for me when I came in but she had the vehicle waiting as well....what a smooth transaction!!!!! Came back the next day when I had more time and purchased that specific vehicle!!!!! BMW of Freeport.....the best BMW Dealership in all of New York....no wonder they got the Center of Excellence Award from BMW of North America.....

EdandSe198

Sep 1, 2016

We just leased our BMW X3 from The BMW of Freeport. What a professional and cooperative dealership this facility is. We were refer to Boyl C. at this dealership for more information on leasing a car. We did not visited the dealership with intention to buy during our visit. Since we have never leased before, Boyl worked with us through the process, suggested we take a text drive, took time to explain all the unique features of the car and patiently explained the lease process. The most convincing factor was the flexibility of Boyl and the dealership to negotiate a final agreeable price we were comfortable with. The day we picked up the car, Justin F. a technology specialist patiently explained some key functionalities. He even called a day later to follow up and provide further help with any functions. Lastly, Michael C. who was extremely understanding walked us through the final paperwork process. Overall, we are very happy with our brand new 2017 BMW X3 and thankfulful to the BMW of Freeport in helping us leased our new car.

Shafi

Aug 31, 2016

Great service. I worked with Richard. He gave me great service and he is very honest man. He made this transaction very easy smooth and pretty fast. Front desk girls are also very nice and sweet. Press was also very ProFessional and great guy to work with.

Will.I.Am

Aug 30, 2016

I will keep it short and simple. I have terrible credit but Robert from Finance was able to work out an amazing deal for me and get approved for a loan. The figures that I got were A LOT lower than I expected. I'm happy I stumbles stumbled upon this dealership.

Eugenie Stahl

Aug 29, 2016

My 2006 Mini was well taken care of. I have only used this dealership to do all of my care repairs. The service is always excellent. Tai is wonderful!

Kevin

Aug 29, 2016

Several days ago, I contacted BMW of Freeport to specifically meet with Frank Gaeta, a BMW Client Advisor. Mr. Gaeta came by way of a recommendation from a relative who had purchased a CPO vehicle from BMW of Freeport, due, in part to Mr. Gaeta's professionalism, courtesy, and exemplary service. My CPO car-buying experience with Mr. Gaeta was nothing short of the same! Compliments are also in order for Izzy Costelleo (Client Care Manager), Carlos Nieto (CPO Sales Manager), Cris Carima (Pre-Owned Director), Robert Savage (Business Manager) "Pres" (Financing), and Jonathan Bravo (BMW Genius) for their exemplary service as well.

Jose Quintana

Aug 28, 2016

My experience with BMW Freeport was exceptional and right to the point. My sales rep, Boyd Canty, was phenomenal. He helped me in my search for a BMW 340i. He answered all questions and accommodated all my needs. Boyd went an extra step and would follow up with me on a consistent basis answering all my questions and addressing all my needs and concerns. Thank you Boyd, for getting me into my first BMW!

Victoria

Aug 18, 2016

BMW Of Freeport is nothing but exceptional!! Their professionalism and customer service is the reason why I service and purchase my vehicle there and no place else. Continue doing a stupendous job!

Matt S.

Aug 16, 2016

My overall experience with BMW of Freeport has been fantastic. Mika Rose, my sales rep, is by far the best car sales person I have worked with in my 24 years as a driver. She has a natural ability to allay any and all anxieties typical to any car dealership experience. Mika is beyond professional, knowledgeable about the entire line of vehicles, and has been instrumental in helping me to remain loyal and happy with my BMW and BMW of Freeport, specifically. Mika consistently works collaboratively and has a knack for making people feel at ease. The service department has also worked with me collaboratively and they strive for perfection. The managers and advisors all work with the utmost professionalism and are a pleasure to work with. Further, Matthew Dency, General Sales Mgr has also been instrumental in helping to make my experience with BMW of Freeport a positive one. He is also a pleasure to work with. I highly recommend this dealership.

DaveR

Aug 13, 2016

Irene from Sales is the best. She is extremely thorough, professional and her customer service skills are second to none. Would highly recommend this dealer because of people like Irene.

Ry Jones

Aug 10, 2016

My girlfriend spent a lot of time researching for her first car purchase. She decided she wanted an X3, and sent out emails to many dealers in the area. As I was going through this process with her it was easy to see that Francis from BMW of Freeport was the most enthusiastic and guaranteed he could find the right car for us. Francis was at a wedding when we came in so he set us up with the wonderful and patient Nina, who found us the perfect car. She even helped us first timers with our car insurance. Paper work was a breeze with Pres. Thanks Freeport BMW for a great first time car buying experience!

K. Lewis

Aug 8, 2016

Customer service at BMW Freeport is always top-notch. Boyd Canty, the salesperson who assisted me in getting my second BMW was very knowledgeable,friendly, and patient. I was satisfied with the service I got.

500coupe

Aug 8, 2016

I have to say that Steven itkin is the best service advisor I have sat down with. He cares about your car as if it's his ! I want to thank all of the Bmw team at Freeport Bmw ! Keep up the good work !

Irwin Johnson

Aug 8, 2016

My wife decided she was in the market to upgrade her 300 series BMW to a 500 series BMW. Naturally, I sat back and allowed you to use your expertise to guide her in the changeover. I want to thank you for the easy transition along with your expert knowledge and, guidance. It was not a pressurized sales pitch at all- but, one that was very easy-going and relaxed.I was not buying a car but, it seemed as though I was. But, it was still fantastic. I enjoyed the RIDE! Since I was the observer, dont change a thing in your future presentations etc.I also liked the fact that you went over the benefits and comparisons between the BMI 300 Series and the difference and benefits of the BMW 500 Series. You even helped my wife choose a compatible upgrade in her color choices. I was again impressed by how you dealt with the insurance company to get approval to make the insurance transfer from one vehicle to the new very easy. I hope this letter of thanks for your assistance helps you in your career. Let it be known you were professional, friendly, enlightening, and informative. You made the process effortless on our part. Thank-you! We look forward to closing the deal on our pick-up/delivery of my wifes new BMW. Even though transactions of this type are considered as the closest thing to a house closing, you made it almost enjoyableKeep up with your WIT and ENTHUSIASM. But, the cap that really closed the deal was the fact that you chose to physically drive us back to the service area on Merrick Blvd., Freeport, NY. The Johnson'sDespite the money spend and upgradeIt was a fun experience!Accolades to you! JOB WELL DONE!

Adelisa

Aug 4, 2016

Leasing a car at BMW Freeport was seamless. Michael Smith helped us with the process. He worked extremely hard trying to find me the perfect X1. He wanted to make sure the car had all the needs and wants I asked for. He was extremely patient. He made sure I test drove the car to make sure I was happy with it! We were in the dealership for a little browsing. We didn't feel rushed at all. I would highly recommend everyone to go check out BMW Freeport and if you're looking for an awesome car sales man make sure you ask for Michael. I'm loving my 2016 BMW X1! THANK YOU MICHAEL!

Alvaro Merizalde

Aug 1, 2016

Buying my first BMW couldn't have been easier. From the moment I stepped in the dealership I was greeted with courtesy. My sales representative (Irene Efthimiou) was great. She was friendly and attentive to what I was looking for. Everybody working there was great. It was a hustle free experience. I definitely recommend BMW of Freeport to anybody looking for a BMW.

2016 335i GT

Jul 31, 2016

BMW of Freeport was patient and accommodating to my needs and preferences. My appointment proceeded as scheduled with no delay. My salesman (Kevin) and the sales manager (Matt) and (Joe) were extremely attentive and ensured that I was satisfied with my decision and subsequent purchase. All of the staff that I encountered were welcoming and hospitality was a priority. I visited other BMW dealerships in Long Island and was not impressed with their customer service or their lack of concern for my time. If you are looking to join the BMW family, I would strongly suggest that you visit BMW of Freeport. You will not regret it.

SONIMAX

Jul 25, 2016

I was extremely satisfied with the Awesome service I received at BMW of Freeport. As soon as I arrived at the Service center, Kevin Cunningham was available to go over each and every item included in my service plan. My GT needed additional work so I did anticipate a completion date of more than the usual 1 day turnaround, however, Kevin made sure a loaner car was scheduled and available to me within a matter of minutes after leaving his desk. I did not have to guess about the status of my car, Kevin advised me with a follow up call every step of the way. His professionalism as well as the entire courteous staff says a lot for how BMW of Freeports Service Center is being managed. I have already recommended a few of my friends who are also BMW owners/lovers like myself!

Debbie C

Jul 22, 2016

As usual, a wonderful experience, from when they greet you until you leave with your car. Steven Itkin was wonderful with both communications regarding my issues and getting the problems solved. Highly recommend for both service and purchase. I will continue to be a regular here...

Jack Black

Jul 22, 2016

I had another great service experience here. Everybody I spoke with was friendly and professional. I love this service facility!

Jay

Jul 22, 2016

Tai is one of the best advisor's. I'm truly amazed at the quality and level of her understanding the needs of a client. The Dealership is truly amazing!

Jhughes

Jul 22, 2016

My service advisor was Taimese. Great customer service. She made my service experience seamless . I would highly recommend her for professionalism.

Anthony m3

Jul 21, 2016

Tai was the best service advisor I've come across there, very professional timely and prompt with her service. Truly an asset!

BMW Gal

Jul 21, 2016

I had a great experience here. Terry was my salesperson and he was so knowledgeable. I will recommend this dealership to all of my friends.

Rob

Jul 21, 2016

I was so impressed by the quality of service I recieved from Tai my service advisor. It's always great working with her. She explains everything for me, no rush and leaves me excited about owning a BMW. You

Todd Brown

Jul 21, 2016

I've bought my 2013 328i a few years back and always had a pleasant experience. What sealed the deal for me though was service, Taimese Revell is an exceptional service advisor and always goes above and beyond to make sure my car is service properly the first time in an efficient manner! Keep up the good work!

Sheila P. Bailey-McLaren

Jul 20, 2016

Greg Itkin turned a bad thing (when my car stopped on the side of the road ) to a pleasant experience. Mr Itkin immediately offered me a loaner car, which I was able to travel to and from work daily. He kept me informed daily on the progress of my vehicle. He was very explanatory on what kind of servicing my vehicle needed. Thank you BMW for getting my vehicle back on the road!

Pamela

Jul 19, 2016

Had the pleasure of working with SANDY. So professional, so helpful, went above and beyond to assist me. After coming from horrible sales experience at bayside Bmw, my brother referred me here. Difference in salesperson was like night and day. Thank you Sandra for relieving any stress I had when I arrived. And getting me in a new x5 immediately. Omg! Sandy is my new girl crush!!!! Lol. Thank u. Will refer many because of you. Ps. Also had the pleasure of meeting Felicia. So professional, warm. Everyone made me feel at home. You guys rock!!

Joseph L

Jul 18, 2016

I had been shopping around for a CPO 2016 5 series at several dealers. I found a car at Freeport and contacted Richard. Richard was a real pro throughout the entire process - extremely knowledgeable, responsive, honest, and polite. He worked to get me the best deal and negotiated in good faith. I have leased several cars at different dealerships in the past and I can honestly say I have never had a better experience. I drove two hours to get to Freeport and upon arrival Richard had most of my paperwork completed and made sure we were comfortable while we waited. The car was in mint condition just as he promised. Richard earned my business and I will certainly visit him again when I need another vehicle. Richard is a real asset to the BMW organization.

Terrific

Jul 18, 2016

This is a great service facility. I was treated like a king. Everyone who works there was extremely helpful. I will be back!

Chief Jerry

Jul 17, 2016

Purchased my BMW 650 X drive convertible at Freeport BMW. So glad I did. My client advisor, Jacqueline Chait may the whole experience a pleasure. Her no pressure approach and her understanding of what I thought was important, made the experience very good. She is a true professional and I recommend her highly. Would not hesitate to purchase my next BMW from her in the future.

Fire Chief Jerry

Jul 16, 2016

I had every intention of buying my 650 X Drive convertible at Westbury BMW. I decided to check out Freeport BMW. I am so glad I did. I met Jacqueline Chait, a client advisor there. She made me feel comfortable with her no pressure way of doing business. She was understanding of everything I thought was important in purchasing a vehicle. I ordered the car on the spot. Since the car was built in Germany she called several times letting me know just where the vehicle was and even gave me the ship it was on. She is truly professional in the way she conducts her business. I would not hesitate to do business with her or Freeport BMW again.

Renee

Jul 16, 2016

I recently leased a new car at BMW of Freeport and the process went very smoothly.My sales associate Michael Smith was knowledgeable, friendly and provided great service. Would definitely recommend.

kgiraud

Jul 15, 2016

I had a wonderful experience at bmw in free port long island. I had an lovely experience with Angelica Torres. She was very knowledgeable, patience, and sweet. She offered me something to drink before we sat down to discuss cars. She definitely made me feel at home and comfortable. Her customer service was the reason I bought a car and I would definitely return to buy another because of her. Also Robert savage (finance manager)Great guy. He helped me to figure out what would be affordable for me.

Nicole

Jul 13, 2016

Amazing customer service!!! This is my fourth BMW from Hassel with Sandy. I cant wait to get my next one because I am sure to expect the same amazing service I recieve every single time! Always accomadating always to my standards!!!!! WOW!!!!!!!

Kristen

Jul 12, 2016

Freeport BMW made my repair experience easy and efficient. The service department, lead by manager Sam Luang, accommodated my every need. My service advisor, Peter, kept me updated throughout the process and explained everything. Couldn't ask for a better team. From the actual repairs, to the customer service, to the spotless loaner cars- they are on point.

Rosemarie limoncelli

Jul 12, 2016

I am so proud to say that I finally found A-Reliable service department my service manager has displayed himself outstanding Sam in Freeport New York,because of you I will only buy bmw vehicles,I have always walked in and treated white glove service. You have had such a great deal of patience with me that surpasses them all,the entire staff always goes above and beyond..I am grateful for my bmw always know I'm in good hands..you guys rock

Sam Luang

Jul 12, 2016

Great service!!!! Couldn't be happier with the service department.

Adeel

Jul 11, 2016

This was the first time I leased a car, and Angie was extremely helpful throughout the process. She had a ton of patience with me while decided specifically which car I wanted. I definitely recommend everyone to give her a visit, even if you are just thinking about a BMW. As for the Freeport Dealership, it's an awesome place. Customer service was top notch by Angie and everyone there. Felt like I was at a hotel, a lot of amenities!

RAQUEL ROMAIN RICHARDS

Jul 9, 2016

Jacqueline is the best! She's such a warm, kind, friendly and genuine advisor that wouldn't steer you wrong. She got me into my BMW on my 3rd visit. My first visit was to see what it was like and feel the experience. During my second visit I came with my husband and he was sold. And as Jacqueline says, 3 times the charm. My third visit was an awesome experience! How overjoyed I was when I drove out with my brand new BMW! Thanks so much Jacqueline! You are truly the best which makes you a notch above the rest!! I am pleased to say I left not only with a BMW but also with acquiring a new friend! Thank you BMW OF FREEPORT! Such impeccable service!

Dvon Jordan

Jul 8, 2016

Stephen was beyond helpful during my car buying process and his professionalism was top notch. I have always been frightful of dealerships and the way they handle business but without a doubt Mr. Mensah took all fear out of my mind. I recommend him to anyone and everyone looking to purchase a vehicle in the future. For sure he will be my sales man for life!

Eileen McKay

Jul 8, 2016

I am on my third lease from BMW Freeport and do not see any need to go elsewhere. My sales rep Sandy Sergiou is the absolute best, a consummate professional, very personable and leaves no detail undone. She goes above and beyond for her customers and I will continue to give BMW of Freeport my business because of her alone, like the saying goes, "if it ain't broke don't fix it".

Malaka

Jul 8, 2016

I worked with Sandy Stergiov who was patient with me throughout the whole process. She maintained the utmost professionalism and was an absolutely delightful. I would recommend her and the dealership to anyone serious about getting the ultimate driving machine.

Paul P

Jul 8, 2016

I usually buy an automobile every 2-3 years and have dealt with the good, the bad, and the ugly. However, it was not until I stopped into your dealership that I felt I had found the consummate professional in Jacqueline Chait. Unlike most salespersons who are only interested in" making the sale", Jacqueline was personable, knowledgeable, friendly, and really interested in determining our needs. She was able to answer every question and worked extremely hard to make sure I had a great deal with the help of Matt (manager) and Gregg (the Boss), two regular guys who worked out the details-thank you. Jacqueline, with the assistance of Nick, also made sure I was shown all of the features of my 528xi and invited me back if I needed additional help- I know I will. I was even impressed that, she called the night I picked up the car and the day after to make sure I was HAPPY.I cannot say enough about the positive experience of everyone I came in contact with and would definitely recommend anyone looking for a BMW to go to Freeport, LI and ask for Jacqueline.

Alisha

Jul 7, 2016

Sandy at Hassel BMW is extremely knowledgeable and went through every detail with me in depth! Every question was answered and then some. I sent my mom and brother there after .

David Buchbinder

Jul 7, 2016

I met Sandy Stergiou of BMW Freeport several years ago. Sandy is the most genuine, personable & honest person I know. I have leased 3 BMW's with Sandy & she's simply the best!! Sandy truly looks out to be sure every detail & decision is the perfect one!

Kelly Soriano

Jul 7, 2016

Sandy Carter.. Happens to be the reason I have continued to purchase my 3rd 3 series with Freeport BMW..she is the absolute most amazjngy highly professional that I have ever delt with in all my years of leasing thru BMW.. She handles her customers not just in a biz manner but with the upmost concern and honesty for all their needs ..I am completely confident in knowing when my lease is due ...she will smoothly put me in the car of my choice, with NO hesitation of almost instant and gratifying closure ...I honesty adore her and will continue to lease through her for as long as she remains there. Thank You Sandy ..for another great experience ..Always Wishing You ..."Great Success"LuvKelly Soriano

Ray Buttacavoli

Jul 7, 2016

I am on my 3rd BMW from Freeport. My wife and I delt with Sandy for every one them. From the start she was very friendly and knowledgable. We didn't feel pressured with her and she made the entire experience very easy and pleasant, even after the purchase Sandy has always been there for us when we had questions. I recommended friends and family to go see her and they were all very happy as well. I will be seeing her again when this lease is up because she has been there for a long time now and is very experienced and a great sales person to deal with. I highly recommend anybody looking for a BMW to go to Freeport BMW and ask for Sandy. She's the best!

Steven Buchbinder

Jul 7, 2016

BMW of Freeport is my local dealer. I've been working with Sandy for a few years, and have bought a number of vehicles from her. Car-buying to me is very personal. Sandy seems to understand this, and makes sure that I get exactly what I want. I've been so satisfied that I referred my friends to her, who ended up buying as well. Highly recommended.

Amiie

Jul 6, 2016

I was recommended Freeport BMW from a friend. Met with sales rep Sandy Carter. Amazing service, professional and went out of her way to find me the right car. I have an awsome 4 series, cant beat my car note and definitely recommend her to everyone I know

BobbyBMW

Jul 6, 2016

I have purchased 5 BMW cars in the past 8 years from Freeport BMW because of 1 reason only.... My sales rep... Sandy Carter... Sandy is the consummate professional... Honest, dependable, fair... Always responds to phone calls and questions... As long as she works there, they will have my business.

Michelle

Jul 6, 2016

I had the best experience when I purchased my X5. Sandy was incredibly helpful and knowledgable. She was very thorough in answering all my questions. I highly recommend her if interested in purchasing any BMW.

MKH

Jul 6, 2016

Great dealership. Excellent information provided by Sandy Stergiou. Her professionalism is flawless. Would recommend this dealership and Ms. Stergiou.

REF

Jul 6, 2016

I recently purchased my very first Ultimate Driving Machine. I am impressed with Sandy overall. She is knowledgeable and easy going and accommodated my every need.Sandy- when my lease is up in 3 years.... I'll be back!!! Thank you for your extraordinary customer service.

Yaaseen

Jul 2, 2016

I met Irene Efthimiou about a month ago when I was looking into leasing a new 3 series. It was my first time buying a car at a dealership, so I was nervous as to what was to come. However, Irene changed that for me within moments of meeting her. Her service was impeccable. She was very understanding and I didn't feel pressured at all. She made the car buying process extremely smooth and easy. Irene is very knowledgable in what she sells and unbelievably helpful in trying to get you what you want. I came back with my dad to the dealership to make a deal and Irene effortlessly worked to get us the best deal that both my dad and I were comfortable with. She explained all the details of the process clearly to us and made this an overall easy and amazing experience. I would recommend anyone looking for a BMW to go to BMW of Freeport and ask for Irene.

Tom D.

Jun 30, 2016

My sales representative Nina Markovic was truly fantastic! Nina responded to all of my questions and needs immediately and worked diligently to trade in my car for a great deal on a 328i. Nina went above and beyond to provide personal customer service and even switched my license plates for me while my car was off-site. I will recommend Nina Markovic and her finance manager Robert Savage to my friends and family for any Car buy/leasing needs and look forward to working with the team at BMW Freeport in the future!

Isabellaaa

Jun 28, 2016

Angelica Torres helped me find the perfect car, thank you! She really got me the best price for my car and I am very happy.

Abbas1989

Jun 24, 2016

I went to BMW of Freeport just looking at my options and ended up leaving with a car the same day. The staff is super knowledgable and friendly. It felt like a friends and family experience instead of going in there with my guard up having to battle for a good deal. Fadal my sales Rep was great the whole way through. I would recommend this dealership to anyone looking for a BMW. They are very fair and seem to prioritize customer service. This is my 3rd BMW and my first from the guys at Freeport and I will never go anywhere else. Thanks to Fadal and the staff there I am one happy customer! If you are looking for a smooth dealership experience head there!!! AD

Charlie BMW

Jun 20, 2016

From my first phone call to driving out of the dealers lot, my wife and I were treated with honesty, respect and the utmost attention to the details that were important to us. Felicia handled the initial call as though she were selling the vehicle and when we arrived introduced us to our client advisor. Elijah fully explained each and every concern we had, when a price glitch came up manager Cavero stuck to what was verbally promised on the telephone. Freeport's financial manager Robert went over every dollar that was being spent and why. Last but not least Genius Justin took the time and walked me through all of my technical fears. In short we had an awesome experience at BMW Of Freeport.

RH

Jun 20, 2016

Carlos Nieto is the best manager/salesperson around. He really cares about customer satisfaction and goes all out to get the deal done. This is my second transaction with him and I will happily recommend him to all my family and friends!

Isabella

Jun 15, 2016

Thank you Greg Itkin for all your help and great service I wouldn't take my car any where else.

Malik

Jun 13, 2016

I would like to express my amazing experience I had at BMW of Freeport service department . If I can simply say in few words it was more than exceptional, however it will not be fair to just end it in few words. Peter Dimarco who is service Advisor he went out off this way and get my car ready on time, and this just doesnt end here. Mike Timpone who is Service Director who has made me feel like BMW of Freeport family. Guys,,,,,, Truly cant thank you enough. I would totally recommend BMW of Freeport

Malik123

Jun 13, 2016

I would like to express my amazing experience I had at BMW of Freeport service department . If I can simply say in few words it was more than exceptional, however it will not be fair to just end it in few words. Peter Dimarco who is service Advisor he went out off this way and get my car ready on time, and this just doesnt end here. Mike Timpone who is Service Director who has made me feel like BMW of Freeport family. Guys,,,,,, Truly cant thank you enough.I would totally recommend BMW of Freeport

Tony

Apr 14, 2016

I am in the process of purchasing a used 2014 x3 BMW at BMW of Freeport. The sales Manager Chris and sales agent Eli gave exceptional customer service. Both were professional and concerned that my purchase would meet my needs. You will be on the right track when asking their guidance. The showroom was immaculate and overall a great experience..

J Carillo

Apr 11, 2016

My husband & I had stopped into this dealership as we were out browsing for new vehicle. Daniel Luffman (one of the sales team members) was very accommodating, and took the time to answer all our question in a very professional & courteous manner. Daniel then made arrangements for me to test drive the vehicle which was an incredible experience. Daniel is a true asset to your sales team.

Joanie

Apr 10, 2016

I am searching for a BMW X4. I am so happy that I stopped in to BMW of Freeport! Danny Luffman was so kind and helpful. We had a wonderful test drive and I never once felt pressured to make a purchase on the spot. Danny is now working to find my dream vehicle and I know he will come through with it. I had a five star experience and highly recommend this dealership and Danny Luffman.

Merab

Apr 9, 2016

Dany Luffman is the best car dealer l met for last 20 years. He is smart gentle .you can buy any car he recomendid.Dany Luffman for president 2016.

Champion.

Apr 7, 2016

By far the worst and most unethical BMW dealership I have ever attempted to do business with. The very dishonest female salesperson that I dealt with, displayed a lack of professionalism, courtesy, evasiveness relative to the price, very poor and inappropriate customer relations. As such, I took my business elsewhere, and got much more car for less money. It has been over a month and even conversing with a particular manager, I am still trying to have my down payment refunded. Beware.

Nelson

Apr 1, 2016

Not happy at all. The customer service is not what it use to be. Salesmen don't return calls. They send out false emails. Advertising specials , then don't honor them. And the service dept is getting worse . Even though the service rep didn't do what he said and apologized. Had the nerve to ask me to give him a high rating when I received my survey so he wouldn't get in trouble . Have been a loyal customer back when it was hassel. And to say I have been given the run around. Is a huge disappointment. Hopefully the bosses. Well get it right.

dantiva82

Apr 1, 2016

More than happy with Bmw of Freeport always providing the best possible service!!! Very Very professionals, efficient and responsible what i would call a VIP service. Thanks to my service advisor Taimese Revell for her great job for taking care of my car for all that needs to be in perfect condition for the road.

Jeff535

Mar 8, 2016

Needed a flat tire replaced. Issue was handle and tire replaced with no problems. Service rep was knowledgeable and helpful. Lounge/waiting area is nice and comfortable with free snacks and water and coffee

Marius S.

Mar 6, 2016

My wife and I decided to test drive the 2016 BMW X3, diesel and gas powered. We called BMW of Freeport, talked to Alex Chu, Sales Client Adviser and 30 minutes later I was test driving "The ultimate driving machine". Ultimately we settled for the xDrive28i and one hour later Alex made our dream become reality. Our negotiation was brief due to Alex's expertise and professionalism. Alex made sure all of our questions were answered and that we were happy with our decision. Our next stop was to Denise in Finance Department were we found similar professionalism and expertise. We want to express our deepest gratitude and thanks to the entire BMW of Freeport dealer staff and especially to Alex for giving us the greatest car buying experience of our life.

Marius S., LI, NY

Mar 5, 2016

My wife and I decided to test drive the 2016 BMW X3, diesel and gas powered. We called BMW of Freeport, talked to Alex Chu, Sales Client Adviser and 30 minutes later I was test driving "The ultimate driving machine". Ultimately we settled for the xDrive28i and one hour later Alex made our dream become reality. Our negotiation was brief due to Alex's expertise and professionalism. Alex made sure all of our questions were answered and that we were happy with our decision. Our next stop was to Denise in Finance Department were we found similar professionalism and expertise. We want to express our deepest gratitude and thanks to the entire BMW of Freeport dealer staff and especially to Alex for giving us the greatest car buying experience of our life.

Nadia

Mar 1, 2016

Matt, Greg and Alex really care about customer satisfaction. The level of service, courtesy and guidance that they provided were top notch. You have to visit this dealership if you are in the market for a car. You will appreciate how much they go above and beyond to ensure customer satisfaction. My husband and I would definitely recommend them to family and friends. I am new to BMW and will remain a loyal customer because of them.

Jennifer G.

Feb 12, 2016

I have never felt the need to write a review before, but the efficiency of the BMW of Freeport service department is unmatched by any luxury brand service department. I was expecting the usual hassle filled service experience where there is always something left to be desired. I was greeted by someone who already knew my name and Kevin Cunningham (Service Adviser) was expecting me. The environment was friendly, comfortable and hospitable. Service was performed exactly as Mike Timpone (Service Director) patiently explained to me. He was knowledgeable, professional and kind. My overall experience was personalized and expeditious. Jennifer G.

Dashiediva

Jan 24, 2016

From the first day I walked into BMW of Freeport my experience was good . Everyone was professional and patient with me especially Kevin. The process of me getting my car took a while because of things I had to do on my end, but Kevin was very patient and understanding and he went above and beyond to make sure that I did get the car that I wanted. I would definitely recommend him to friends and family ask for Kevin Davison!!

John 8372

Jan 21, 2016

I have recently purchased a car from Kevin Davison, and it was the best buying experience I have ever had. The transaction was incredibly smooth, he was very straight forward and gave me his honest opinion, which I highly appreciate. If you need something done Kevin will work with you and go out of his way for you! If you need a vehicle please ask for Kevin, I couldn't ask for a better experience.

disappointed123

Jan 16, 2016

I have never been treated so terribly by a BMW client advisor before. Kevin Davison was unprofessional and unknowledgeable. He didn't know what he was doing and he tried to talk down to me. I had a terrible experience at this dealership because of him. Because of him, I did not end up buying a car from this dealership. I took my business elsewhere.

Jojosf

Jan 11, 2016

I came back several times at this dealer for the car that i want.I waited a while because the car that i want is not on their inventory but my sales person Savitri went above and beyond looking for the specific model that i want.She went to PA just to get the car that i want.

Alecia B

Dec 29, 2015

Thank you to Gregg Vitello, Carlos Nieto and Frank Gaeta for making something so wrong, right again. I would not be able to get into my new car if it wasn't for their first class service. All my points about my current issues with my current car were well understood and taken into consideration and the results were great. The highest marks to Carlos and Frank, as they made the experience easy and clear. They were also very knowledgeable about the cars and the buying process. I will definitely be recommending BMW of Freeport to others. Alecia Beckford

dantiva82

Dec 23, 2015

First time and my experience at BMW of Freeport Service Center was amazing!!! My car was drop off at this place for convenience and suggestion for BMW Road assistance for my location after having a big problem with my car. The diagnostic was engine misfire solution new engine!!! What a headache but thanks to Mike Timpone the Service Director and all his team including Greg Itkin the service advisor for all the help they gave me solving the problem of my car definitely they know what they are doing very professionals extremely attentive, friendly and courteous. The service done on my car F30 / 328xi was performed promptly and was returned to me immaculate inside and out like brand new!!! This is a big PLUS for me... also the facilities including the waiting area and amenities are very clean and comfortable for all customers!!! Great job BMW of Freeport!!!!

BmwLover95

Dec 7, 2015

I have been with BMW for many years since 2003 and as ALWAYS the customer service has always been impeccable. I took my car in for service on Saturday, 12/5/2015 in which I had booked online and they took me right away. My Rep, Kevin Cunningham at the BMW Service Center was extremely courteous and friendly. Although I had already picked the issues I needed addressed with my car on online, he was happily, ready and able to accomodate an extra added service that I wanted once I sat down at his desk. KoKo (my vehicle) was ready within 3 hours for pickup. He made sure all of my needs were met and followed through. Thanks Again BWM of Freeport. #ForEverAFan!!!!

Heath Brandafino

Nov 25, 2015

Hi my name is heath and I wanted to brag about the best experience I had buying a car . I'm a fifty year old man so you may say I've bought many cars before but never like this . Me and my daughter walked into freeport just to look at the difference between a three series and a five . With no intention to bye and made it well none . As we walked in we were created by this amazing man the sales manager .who walked us around answering are questions and just telling us about every car in the place . That man just wanted to spread his love and knowledge of these cars . Well he introduced me to this stunning young lady Nina who also now we had no interest in buying . Nina showed us the threes the fives answered all are questions . She gave us every tool I needed to be able to no these cars as well as her . Well after about fourth five min we said are goodbyes and as we walk I told her I'm in love . She smiled I said no with a car So let's bye it . Well me and Nina Sat a few min and struck a very fair deal . She then gave me to the best finance manager I ever met , Anthony he was honest no crap what he said happinin No lies No extras to make more money just fair . So by end of biz I drove my new car away . Thank you so much to all of you at freeport and my Nina you are the best

Heath B

Nov 23, 2015

Hi m name is heath and I would love to tell you about me buying my first car from freeport Bmw . I'm a fifty year old man so when I say I've bought a few cars in , my life no it's true. But I never had a better experience than at freeport . I walked in the door just to see the difference between the 3 series and the 5 . When I walked in the door I was greeted by the nicest sales manager who walked me and my daughter threw the whole dealership telling us about every car in the place . And I'm sure knowing I could not purchase two thirds of them even if I wanted . He was just genuinely happy to share his knowledge and love for these cars . Well he introduced me to the most stunning women by the name of Nina . Now Ben a new I was just there to sit in the two different cars not to bye . But she walked me around she spent time she answered all my questions Nina aloud me to fall in love with the cars all by themselves . She gave me every tool I needed to no the cars . Keep in mind she still had no idea I was ever gonna bye . She was just Bering herself happy helpful and honest . So as we walked back into the dealership she asked if there was anything else she could do for me any other questions . So my response let's bye that 535 i I sat in . A smile came across her face . Within ten min we agreed on a price and off to Anthony the finance manager Anthony was just as amazing as the last two people . If he said it was then it was no lies no bate n switch everything simple no pressure no I'll sell you twice what you need so I can make more money . Everything done and finashed by end of business That day . So for this I'm writing . Nina you are the best and ide send my whole family to you I trust you hole heartedly thanks for putting some faith back in me for car dealers freeport Bmw

Lisa Mungiovi

Nov 19, 2015

Awesome experience! Did not purchase my vehicle from BMW Freeport but defiantly will when it's time for a new one! Had my 2014 328i serviced for a check engine light which ended up being a thermostat.. My service advisor was Kevin cummingham. he did a GREAT Job! He was knowledge ,patient, professional, friendly, and really seemed to love his job and the BMW brand! He knew the answer to all my question had great product knowledge! My vehicle was diagnosed and the work was done immediately! I was surprised how fast it was done within 2 days the vehicle was ready for pick up and all my concerns where addressed. Kevin made it a point to follow up with me each day with the status of my vehicle and where it was at in the service process. A loner car was available for me as well. If you are looking for an A+ BMW service center I would highly recommended BMW of Freeport and the service advisor Kevin's cummingham! I'm sure their sales department is just as good and will defiantly purchase my next BMW from their sales center. Thank you BMW of Freeport for making my first BMW serivce experience as great as it was !

Gerard

Nov 12, 2015

Alex Chu was great to work with. He made the annoyance of having to deal with the typical sleepy car salesman non existent! I just bought the BMW X5 and got a great deal on it. He worked the numbers and showed me everything that was needed to make my purchase easy. We negotiated and it was a done deal. They spent time showing me all the new tricks of my car and that was really appreciated. If you want to purchase a BMW this is the place to buy it! .

Anthony Spencer

Nov 6, 2015

From the minute I walked in to BMW OF FREEPORT Nina Markovic greeted me eager and ready to earn my business. Which is a great quality in a sales person because how I always feel about car salesman is that some of them can lack knowledge about the cars they sell and always need to verify an option or how to get a car to display a certain function but not Nina she knew so much about the BMW brand which pleased me because I realized she is not just there for the "check" she takes pride in her job and the test drive was AMAZING...(I would take off a star though because she didn't let me drive 100mph down Sunrise Hwy LOL) but needless to say this was by far THE GREATEST sales experience I have ever gone through looking forward to taking Delivery on my 650xDrive Coupe next week. If you are looking for a great BMW sales advisor that knows her stuff MAKE SURE you ask for NINA MARKOVIC!!!!!

es

Nov 4, 2015

Great service!! My car was clean, ready for pickup and all my repairs were done .Always a pleasure!!

JPeltz9981

Nov 2, 2015

Just took delivery of my I3. Not an easy choice to finally make the break from gas. The geniuses there answered all the questions that the internet did not, making the decision much easier. I got lucky and met Gregg, the new boss while I was waiting for my extended test drive. Just a regular guy who was waiting for his I8 for his journey home for the evening. The rest of the buying experience was simple and not stressful at all thanks to the expert attention in the sales and delivery departments. Go ahead and stop by, ask for Boyd Canty, he is a sales pro

Mark

Oct 31, 2015

Sandy was very knowledgeable and professional. She made it a very positive experience.

Deborah

Oct 27, 2015

Purchased 3 vehicles from this dealership. Two BMW's and just got a Mini. Each visit was a pleasure. They always accommodated my requests. Cars was ready for pick up exactly when they said it was. Love this new car!

Marian

Oct 27, 2015

Excellent experience and customer service with Miss Savitri of freeport Bmw.

Bob L.

Oct 27, 2015

I went in to inquire about leasing a 2015 328i x drive and was not pressured and the staff was professional , courteous and knew what they were talking about. I had a price that they honored and also beat a quote from their competitor....when I set up the delivery date I had no car because I turned in my previous lease, and the salesman Kevin, came to my home and picked me up...the finance department went smooth and i was totally satisfied. If the car performs like the staff did I will see them again in 36 months.

Tina and Ray Buttacavoli

Oct 26, 2015

This is my third BMW at Freeport with my amazing salesperson Sandy. My reason for always coming back is because Sandy makes it stress free and enjoyable. She takes her time and truly goes above and beyond for her customers. Sandy is very knowledgeable and professional and continues to help with any issues even after the purchase. I have recommended her to Friends and family who were interested in BMW's and they all were extremely happy with her as well. I look forward to my next purchase at Freeport BMW and will only see Sandy!

NHP owner

Oct 24, 2015

Quick, accurate and pleasant experience with service manager Steve Itkin.

Antionette

Oct 21, 2015

Due to Karen Benitez I would give them an Overall 5 stars! She was absolutely AMAZING!!!!! She was so accommodating to my needs and went above and beyond to satisfy them.

RTudor

Oct 21, 2015

I thankful and grateful for my new car. This would not have been possible without the Nina Markovic. She is an amazing person and the best sales advisor I've ever dealt with. Nina was able to get me in the car I wanted for the right price. She is a woman of her word and displayed the necessary professionalism. The process was swift and with easy, thanks to her ability to follow through with her word. I want thank Nina personally and was happy to spread the word about a positive experience perchance a BMW 435 from BMW of Freeport and an exceptional staff name Nina.

Carrie W

Oct 20, 2015

Nina and her team at BMW of Freeport went above and beyond in helping us get the car of our dreams at an incredible price. They thought of everything when delivering the car, and even went the extra step of returning our old car to another car maker! They came through 110% on everything that they promised!

56kane

Oct 20, 2015

The sales part of my experience was awesome. My salesperson was interested in making the best deal possible for me and seemed to understand all my concerns going in. The trade in was generous and both her and the sales manager made me feel my deal was important.I had an issue with the driver side door weatherstripping that was not originally taken care of when I picked the car up.Jacqueline followed up on this for me and this past Saturday I brought the car back to have this taken care of. She promised it would take an hour and it actually took less time than that. They took care of me on time as promised.My experience would make me go back again for another vehicle and recommend my friends to go there. My wife also used Jacqueline to lease her 428i. Also great experience.

Andre

Oct 17, 2015

The customer service at BMW mini of Freeport is a cut above the rest. They are extremely professional and made my car buying experience problem and hassle free. I highly recommend Ben as a sales representative, he did an exceptional job in ensuring that I bought a vehicle that I was comfortable and satisfied with. Overall great experience.

56kane

Oct 17, 2015

My sales person Jacqueline chait was amazing. Not only did she inderstand my needs but she made me feel like a friend. Everything she promised she delivered.

Harold

Oct 13, 2015

I had a great service experience at BMW of Freeport. An associate was waiting for me at the scheduled appointment time. My car was quickly brought in to the service area and my service representative had my files ready for the appointment. I waited for my car in the clean and spacious waiting area. Coffee and snacks were available and free, that's a nice touch. I knew the service would take a while but they were done earlier than expected and the service was wrapped up quickly at the cashier with all the service details listed on the customer receipt. They even threw in a free car wash. Thanks for excellent service!

Nicolas Roberts

Oct 13, 2015

BMW of FreePort I thank you all for the outstanding services you did for my vehicle while it was in your service center. Your Advisor Steve Osorio have done great work by given my X5 the attention it needed. He stayed to his word and treated my vehicle like if it was his own. I want to also thank the Manager Tim, Advisor Steve Osorio and BMW Of North America for overlooking my frustration with the vehicle, and for the amount of time and money spent with it by issueing me a GoodWill Credit for a previous and continous issue. I have been and still will recommend my known BMW owners to this center for any work needed for their vehicles. I have had bad experiences with a previous service center at BMW of Bayside but this new location at Freeport have uplifted my bad experiences into something good. I don't know how much more I can thank you all for the great work, but I'm pretty sure you strive to meet your standards or better. "A Good Company always Make their Customers Happy" Best, Nicolas Roberts

RCA

Oct 11, 2015

Car was services efficiently. All seems fine. Time will tell

NelsonS

Oct 10, 2015

I recently purchased an M3. The sales person (Nina Markovic) was very knowledgable in all aspects of the vehicle. She was also articulate in explaining all the necessary functions.

OCE

Oct 10, 2015

First and foremost, the environment is was welcoming, clean, professional setting and knowledgeable and helpful people all around but one stood out the most when she walked directly to me with confident and knowledge with what I came in to look and her name is Nina Markovic. Very professional and with great knowledge of their products and services, friendly. I would advice anyone trying to get a bmw to shop nowhere but now of Freeport and with the best client advisor Nina Markovic

Cecelia 2016 X4 Owner

Sep 30, 2015

"Thank you Nina Markovic from Freeport BMW for making my experience at your dealership a great one!! I must say I was truly impressed with the professionalism of the entire staff. I have visited several other BMW dealers, and your facility out shined them all!!!!

benzboy429

Sep 30, 2015

I met with David 2 times one for a 6 series and then another time for an X4. The 6 series never happened because I went with a Porsche but then I decided I wanted the 6 series too. I emailed David an offer and left him a voicemail but never heard back. (maybe it was insulting to him). I also needed the X4 for a work car but since he never returned my call or email I just purchased it with Life Quality in Brooklyn (ask for Brett)

56kane

Sep 29, 2015

My review is a mixed bag but mostly great. My salesperson Jacqueline and the sales manger made me a great deal on my new X5. Jacke made me feel like I knew her a long time and she made me feel like a friend rather than a customer. The "genius" who helped me go over the ins and outs of the vehicle was knowledgeable and friendly. However the dealership seems to be too busy to handle the volume of customers looking to buy/lease vehicles. The first time I went in I waited close to 90 minutes for my sales rep... and I had an appointment. If the appointments were streamlined I would have given a higher rating. Also the service department was supposed to change a defective rubber gasket in the drivers side front door. I was told it was taken care of but when I went home I discovered it hadn't been done. I have no doubt it will be fixed but now that's another wasted trip back to the dealer.

JoeyC

Sep 26, 2015

I have to say I had 2 difficult problems that could have gone entirely in a different direction. Mike Timpone, the President of BMW in Freeport saved the day both times. I understand that sometimes the service managers that check in your cars hands are sometimes tied and can't do much. But I was being sent on my way, when I literally almost blew a gasket. I "asked" for a manager after initially being unhappy, and after some prodding I was given the manager. Well, it was a pleasure to meet Mike. When a polished man in a suit comes out and can talk to you eloquently and with compassion for your situation, it says a lot not only for the man but for the company as a whole. I immediately felt as though I knew Mike a long time, and that put me at ease. Everything Mike said he would do to rectify my situation he did and went well beyond what he needed to do. I asked him to please see my CPO 528i all the way through the process and he did. He touched base with my several times, left me his cell number, called and even texted. He hooked me up with a new Service Advisor as well, Anthony Isom, who was also someone who I was very impressed with. Not to mention he was a former professional athlete. What else can I say about Mike, he made sure I got a quality loaner car, he handled everything to perfection, and when it came time to billing he made sure everything was on the up and up, and went out of his way for me.I appreciate service like this, because it's rare these days to find anywhere. I can't thank Mike Timpone enough for making what could have been a disaster into nothing but a pleasurable outcome! Thanks Mike for going above and beyond!

Todd

Sep 7, 2015

had a great experience when I bring my X4 for service

Dave Cook

Sep 5, 2015

I recently brought my 2006 X5 into BMW of Freeport for service. The Service Advisor that I have dealt with the last few times I have gone there is Steve Itkin. When I dropped my car off I was greeted by Steve and explained what problems i was having with my X5. After having my car looked over by one of the technicians. Steve called me to tell me what needed to be done. One of the problems I was having was with the screen on my navigation having white spots blocking out the information on the screen. I was told it needed a new screen and that my vehicle was out of warranty it would be an expensive repair to fix. I told Steve that I was very unhappy that BMW won't warranty the screen because I had the radio replace by his Service Department just 8 months ago and it should be covered. After doing some research Steve informed me that the screen was not part of the unit that was replaced. i explained to him that that was never explained to me and as far as I was concerned the screen is part of the radio. Steve went to bat for me with BMW of North America and was able to solve my problem 100%. I own two other BMWs and will always service my vehicles there thanks to Steve Itkin. By the way....I'm a former Service Advisor myself. So I appreciate what Steve did for me. I have been in his shoes and know what a difficult job he has to try and satisfy his customers 100%. Steve is a professional through and through. h\He goes the extra mile for his customers!!

Frankiec

Sep 4, 2015

I've been using this dealer since 1976. They've undergone two new ownerships in the past few years; however, they new owners were smart enough to keep all of the key sales and service people in place. Buying a car here is a stress free experience. They are competitive in pricing; no pressure, and really do go out of their way to make the sales experience a pleasant one. I've always been satisfied with their service; the service writer keeps you informed during the day. By and large you can be in and out in a day. You can also wait if it's just the oil service. I'm about to get my eighth car from them.

MiniDab

Sep 3, 2015

Nina was able to get me a great deal, she got me better numbers that any of the other dealers I was dealing with. She did everything for me in a matter of 24 hrs. Will be recommending people to her.

Christine Hopson

Aug 28, 2015

Absolutely love this dealership I bought a used Nissan Rogue they were very help from the salesperson Boyd Canty to the financial manager.. I would recommend them to anyone

Georgette

Aug 23, 2015

Great people. Great service. This is my fourth vehicle.

samikabir

Aug 20, 2015

I had series of issues with my car. I found out from BMW of bayside that all the filers and parts that were used by this dealership at freeport were after market. now i am going through legal action with BMW of north america for not being able to help me in this mess where their very own deals are cheating the BMW patrons. I sent email and they never respond.

Sandy S.

Aug 14, 2015

I brought my 2014 Mini Cooper S for an oil change yesterday. It took an hour and a half just like they said. But I didn't mind waiting because the waiting lounge was so nice and comfortable. The free coffee is Starbucks brand and there was even complimentary water bottles and food. Then they informed me of two recalls on my car, which would take another hour and a half to resolve. However, it took much longer than that. Good thing a friend of mine picked me up so I didn't have to wait another four hours, which is approximately how long it took. My car is running great though and one of the recalls was regarding the safety system. So I wasn't frustrated. All in all, BMW/Mini of Freeport has a great service department.

Ben Fleischer

Aug 12, 2015

carlos is a very professional sales person He made ever attempt to make the process of buying a CPO BMW a pleasure

MGA09

Aug 12, 2015

I recently purchased my first BMW from BMW of Freeport and I couldn't be happier. The dealership itself was immaculate. Every employee that I interacted with was friendly, professional, and easy to talk to. The salespeople, managers, and even the owner are all wonderful to do business with. The car is flawless. I would recommend a BMW, especially from BMW of Freeport to anyone.

bensbeemer

Aug 12, 2015

Was very happy to work with Carlos on the purchase of a CPO BMWHe made the process of purchasing my car a pleasant experience.I would recommend him to all my associates.

MGA09

Aug 12, 2015

I recently purchased my first BMW from BMW of Freeport and I couldn't be happier. The dealership itself was immaculate. Every employee that I interacted with was friendly, professional, and easy to talk to. The salespeople, managers, and even the owner are all wonderful to do business with. The car is flawless. I would recommend a BMW, especially from BMW of Freeport to anyone.

Knepster

Aug 7, 2015

I had been in my auto buying proecess for over 2 mos. and had narrowed it down to BMW. Long time Audi loyalist, however having my 2007 Q7 for as long as I had was getting the itch to get into something new. Unfortunately, Audi really butchered the look of the new Q7 due this Fall. Audi lost, BMW gain! Nina at Freeport BMW rode my journey back and forth for two months. I was indecisive and up in arms regarding whether or not to go with a 4 series Grand Coupe or an X5. Nina was very professional and prompt in responding to my queries and requests. To the point that I probably drove her a bit nuts. However, she never lost her composure and was willing to guide me along in making my final decision. I am extremely happy with my decision of my new 2015 X5 and must say it was an incredibly fresh and pleasant experience buying my car through Freeport of BMW, including the actul day of signing and driving away. Nina was very thorough, attentive and proactive. I lso must say that I had a great experience during the walk through of my car and give kudos to Chris, their BMW Genius Advisor. I would recommned Freeport BMW and Nina to anyone interested in having a hassle-free buying experience for thier next BMW.

Robert D.

Aug 7, 2015

My experience buying cars over the years, was that of someone who just loathe anyone who works at a dealership, especially the sales team. Nina Markovic changed all that in one fell swoop. I originally looked at the BMW X5 several months prior, at the time my lease still had several months to maturity but that did not discourage her from periodically checking in on me which I truly appreciated. Finally when I was ready, I contacted her. Rather than go to the dealership and spend hours, we communicated via text, email, and phone while she collected all the necessary information to expedite the process. Although the final step took a while it wasn't her or the finance Managers fault. Fabiene, the finance manager was very pleasant to work with too. If you are looking for a quality service go to Freeport BMW and see Nina!

Jaime L

Aug 6, 2015

My salesperson Nina was great! The work she put forth on getting me the deal on my vehicle was amazing. The deal I got on my vehicle is nothing even comparable to all the other vehicles I looked at and I absolutely love it. I really appreciated all of Nina's work from the day I contacted her to the day I picked up my vehicle. Thank you again and when I need another vehicle I will definitely be looking to Nina for her assistance!

Asad Khan

Jul 31, 2015

I saw the car on CARS.com and went into see Carlos Nieto from the time I said Hello till we completed the buying process was one smooth and satisfying process. I am well aware of how dealers are not in the best grace of most of its customers, but I have to say Carlos made it delightful. Thanks Carlos. Sincerely, Asad

Asad Khan

Jul 31, 2015

I saw the car i wanted on CARs.com. From the time I walked into the showroom and shaked HANDS with Carlo (Nieto), it was a phenomenal experience...I am pretty SAVVY customer and right from the beginning it was a smooth ride till the end of the BUY.Yes I did BUY and enjoying it.

Wojciech D

Jul 25, 2015

Great overall experience at BMW of freeport, car was in fantastic shape. Carlos Nieto was my sales person. He was polite, patient, and knows how to make buying a car a painless process. Anthony, the business manager, was a pleasure to deal with as well.

anshnsima

Jul 11, 2015

ben was sales person in preowned department when i picked my car i had some scratch and dent on my car he told me that they don"t mechanic that works on this and he told me that he'll call me and make appointment for after that he never contact me and it took me almost three weak get a hold to him then he made appointment the day he made appointment for he wasn't present i met the manager at there location he didn't help me ... and my car was never fixed so please be carefull with these people

Sean

Jul 10, 2015

The minute I walked in I was greeted with a smile and after being in a few dealerships this was a welcome surprise. I was not treated like I wasn't good enough to be in the shop so I felt comfortable talking to the sales reps. My Sales Rep Nina Markovic was just as excited about my buying a used VW as I was. She got to konw me and never stopped smiling! To be a top tier BMW dealership and having associates dedicated to making sure the customer is happy even if I wasn't purchasing a BMW at the time will keep me coming back when I am in the market for another car. Maybe a 6 series next time! If your in the market for new or used I would 100% recommend BMW Mini of Freeport! Ask for Nina!

melhadri

Jul 5, 2015

I was in the market for a certified BMW and had the pleasure to work with Carlos Nieto. Carlos was very informative and helpful throughout the buying process. As out of state customers, he ensured that all of our questions were answered and that everything was well organized so that the buying process was smooth. If you're considering a BMW or Mini, I highly recommend Carlos.

Mr. & Mrs. Perez

Jun 25, 2015

We could not be happier with the service we received at this dealership. Carlos Nieto was our sales person. He was so helpful from the beginning and provided us with optimal service. At the end we left with the car we wanted and could not be happier.

Mr. & Mrs. Perez

Jun 23, 2015

We could not be happier with the service we received at this dealership. Carlos Nieto was our sales person. He was so helpful from the beginning and provided us with optimal service. At the end we left with the car we wanted and could not be happier.

Jeremy S.

Jun 4, 2015

After a hiccup with a special order vehicle, Nina Markovic and the management team took immediate action to resolve the issue and provide more than what was expected. This was the most positive experience I have encountered with a new purchase, and I will certainly be back for the next round.

PShanhai

Jun 3, 2015

I went in looking to lease a car to surprise my wife for her birthday. My great experience began as soon as I walked in. I was greeted by a friendly receptionist, who immediately referred me to our salesman, Farhan Bakht. Farhan has extensive knowledge of the cars, which helped me with my decision. He was not pushy. I never felt pressured. His goal was to make sure I was happy with the car I was contemplating. Not only was I given all the information I needed to make my decision, but I got the best possible price I could without much haggling! Once I decided to purchase, I was then introduced to Ann Marie Hay, finance manager. I've sat with other finance reps before, but this experience was different. Again, I felt no pressure to add options or extra coverage. Although mentioned, there was no pressure. When we came in to pick up the car, a BMW Genius, Justin Ferguson made understanding the car easy. From entering the dealership to driving the car off the lot, I was treated professionally and made to feel like I was the only customer in the dealership. This is the first BMW we have owned and so far, we are in love! Would I recommend this dealer? Absolutely! Without a doubt!

Peter S

Jun 1, 2015

I went in looking to lease a car to surprise my wife for her birthday. My great experience began as soon as I walked in. I was greeted by a friendly receptionist, who immediately referred me to our salesman, Farhan Bakht. Farhan has extensive knowledge of the cars, which helped me with my decision. He was not pushy. I never felt pressured. His goal was to make sure I was happy with the car I was contemplating. Not only was I given all the information I needed to make my decision, but I got the best possible price I could without much haggling! Once I decided to purchase, I was then introduced to Ann Marie Hay, finance manager. I've sat with other finance reps before, but this experience was different. Again, I felt no pressure to add options or extra coverage. Although mentioned, there was no pressure. When we came in to pick up the car, a BMW Genius, Justin Ferguson made understanding the car easy. From entering the dealership to driving the car off the lot, I was treated professionally and made to feel like I was the only customer in the dealership. This is the first BMW we have owned and so far, we are in love! Would I recommend this dealer? Absolutely! Without a doubt!

Tom Aquasport

May 31, 2015

Carlos Nieto is wonderful. He sold me a 2015 BMW 328i with 1800 miles on it. I was looking at a 2013 for my daughter but Carlos basically got me a new car at a used car price. Couldn't be happier the way Carlos handled the whole transaction. He is a real pro!

Mike

May 29, 2015

Boyd was the sales representative, and handled my purchase professionally, quick, and easy. Boyd made my first BMW purchase a painless and very successful. I would recommend this dealership without any hesitation.Thank you,Mike Ruotolo

Nfusaro

May 28, 2015

I drove 3 hours from RI to meet Carlos to find a 2014 BMW 535D sedan. Carlos gave me a fair price for my trade and within a couple hours I was back on the road in my almost brand new car. Carlos was very nice, treated me fairly, and was very accommodating.

Amit Patel

May 26, 2015

I recently purchased my first BMW 528i from BMW of Freeport and it was a great experience for me as usually I hate to buy a car. But after dealing with Carlos Nieto, the salesperson, my perspective towards buying a car has completely changed. Carlos was very understanding and patient with me. He not only gave me the best price for my new BMW, but also make the whole process painless and smooth. I live in Connecticut and the cars here were at least 8 thousand more than the car I bought. I did a lot of research and finally this dealership and salesperson offered me the best price. Carlos Nieto is the best salesperson I have dealt in my life, HIGHLY RECOMMENDED!!!!

CARLOS NIETO

May 26, 2015

"Great Salesperson" I recently purchased my first BMW 528i from BMW of Freeport and it was a great experience for me as usually I hate to buy a car. But after dealing with Carlos Nieto, the salesperson, my perspective towards buying a car has completely changed. Carlos was very understanding and patient with me. He not only gave me the best price for my new BMW, but also made the whole process painless and smooth. I live in Connecticut and the cars here were at least 8 thousand more than the car I bought. I did a lot of research and finally this dealership and salesperson offered me the best price. Carlos Nieto is the best salesperson I have dealt with in my life, HIGHLY RECOMMENDED!!!!

Patelamit_a

May 25, 2015

I recently purchased my first BMW 528i from BMW of Freeport and it was a great experience for me as usually I hate to buy a car. But after dealing with Carlos Nieto, the salesperson, my perspective towards buying a car has completely changed. Carlos was very understanding and patient with me. He not only gave me the best price for my new BMW, but also make the whole process painless and smooth. I live in Connecticut and the cars here were at least 8 thousand more than the car I bought. I did a lot of research and finally this dealership and salesperson offered me the best price. Carlos Nieto is the best salesperson I have dealt in my life, HIGHLY RECOMMENDED!!!!

Ruquaiyah Caldwell

May 23, 2015

I don't know where the begin with Carlos. He is personable, reliable, trustworthy, and his follow up process is superb! My very first car was a BMW, and I purchased two more since then. It's been almost 10 years that Carlos has been helping me. When I decided to get a new car this month I knew Carlos was my first stop. I am so impressed and thankful for his knowledge and ability to keep me happy and satisfied. I'm so excited that he will know run the BMW of Freeport Dealership. I can't think of anyone else more deserving then him. He has clearly earned his promotion and I'm certain he will be amazing! All of my experiences with him has been wonderful and I will continue to go to Carlos for all my auto purchases.

rene

May 19, 2015

bad customer service I will never by a car here because the car was not working and specialist the workers name Carlos he treated me badly with attitude and I don't like that cause he was forcing me to buy the car.and I dint like that because the car was not working.

Carlos Nieto

May 11, 2015

I had the pleasure to have Carlos helping me in the purchase of a BMW 320 xi. He was very patience and a good listener. I feel satisfied with the choice I made. I recomend Carlos to help you in getting your next vehicle.

Karla Belen

May 10, 2015

I had the pleasure to have Carlos assiting me in finding a BMW 320 xi. He was very helpful in finding a deal that met my expectations and financial resources. I recomend Carlos to help you findyour next BMW or first great Beemar experience,

Leah2718

May 4, 2015

Xavier helped me obtain a deal for a BMW 320 lease...he was extremely helpful in this process. I would highly recommend working with Xavier.

Irving Apar

May 1, 2015

I could not be happier about my recent lasing experience at BMW of Freeport. Everyone who was part of the process, without exception, was professional, friendly and extremely helpful. Special mention must go to my salesperson, Nina Markovic. She is truly outstanding. I was very particular about the vehicle I wanted, how much I could pay, and when I wanted it. Nina worked very hard with me to make it all work. In the end, she came up with the deal that made sense for both of us. She made it happen! She could not have been more pleasant and professional to work with. Even the delivery of the vehicle was tailored to fit my travel schedule. I also felt she was being fair and honest. I generally am very skeptical of salespeople, but Nina broke the mold - bright, friendly, a good listener, and a great businessperson. I would not hesitate to recommend her.

Steve Jacoby

May 1, 2015

First time BMW buyer. Low pressure kind of place. Very attentive. Carols was a super salesman! Thanks for making making the car buying process wonderful.

Hassan L.

Apr 30, 2015

BMW MINI of Freeport is amazing. From the time I walked in I noticed how clean it was. The layout of the cars, the displays all perfect. Their attention to detail and presentation of the cars was a perfect 10/10. I was greeted by a receptionist that was friendly and courteous. She gathered my reason for being there and when the time came left me in the hands of my client advisor, Nina Markovic. She introduced herself and explained to me that she had a few clients picking up their vehicles so she would attend to me shortly. She showed me to the concession stand and went to finish up with her client pickups. The Sales Dept. was BUSY but, Nina somehow managed to check in with me every few minutes to make sure I was alright, to reassure me that she didn't forget I was there and that I was just as important as her client pick ups. When it came time to sit down with Nina, we discussed what I was there for...to purchase a F80 M3. She was just as excited as I was and explained to me that she didn't drive an M but she was a BMW driver. We talked about the joy of owning/driving the "Ultimate Driving Machine". She stuck with what I wanted unlike other BMW dealers I went to before Freeport that tried to sell me a M235i or a 1M when I clearly stated I came to purchase a F80 M3. My last client advisor from another dealership spoke to me about their Lexus that was coated for paint protection but Nina drove and talked to me about her BMW which was awesome because how can you sell something you yourself don't love? Being a BMW M Enthusiast I asked questions about the F80 to get some real life reviews being that everyone I know either has an E46/E92 M3 and when my last client advisor, who claimed to be in the business for "over 10 years" couldn't answer the questions because he didn't know much about the M3, he called his "M Expert" who wasn't an M Expert at all. I had to explain to him what EDC was and how it worked. Nina on the other hand, did not claim to be an expert nor did she boast about her tenure at BMW. She called over a coworker who drove a F80 M3 and we talked for about 20-30 minutes about the features and her experience. Long story short being that my visit ended up being well over 3 hours because I enjoyed myself that much, I ended up ordering my M3 with Nina that same night. I didn't bother going to the rest of BMW dealers on my long list. Although my car doesn't go into production for a few weeks, I have to say that Nina exemplifies what a Client Advisor should be. Someone that is passionate about the brand, takes their time, pays close attention to details, listens to the customer, is honest about what she knows and doesn't know and knows how to get you the answers if she can't answer them herself. She didn't fast talk me, continuously explain to me how other dealers lie and she's so honest, or hold me hostage to buy from her for whatever reason. She gave me the facts and the real world numbers and left the decision up to me. I shouldn't have to say it at this point but if you want to buy a BMW see Nina Markovic at BMW MINI of Freeport!

Richard M

Apr 30, 2015

I am a car fanatic and have leased and purchased many different types of vehicles. I recently bought a 2015 BMW M5. I am pleased to report that not only am I in love with my new car but the experience at the dealership was nothing short of top notch! The dealership has a well designed showroom and the staff was a pleasure. I can't help but giving special praise to my sales professional David Mullakandov. This gentleman went above and beyond to make sure I was buying not just a car but the right car. He even went as far as contacting me after hours and on his days off! I have also bought my wife a new x5 which she is in love with as well. I am not one to write reviews but this type of experience was worth sharing!

Ryan

Apr 8, 2015

Very friendly service and very helpful. My salesman Carlos Nieto was awesome. Even though the dealer ship was under construction, everything was very pleasant the people were very friendly. The car was everything they said it would be. I love my new Beemer. Thanks Freeport BMW!!!!!!!!!

Angela Martillotti

Apr 6, 2015

We had a great experience at BMW of Freeport! We leased two cars!! We were Happy with our choices. Our salesperson Nina Markovic was very patient , kind and professional! We would Highly recommend her to all! We are enjoying our new Cars!!Thank you Nina

Bennu

Mar 31, 2015

I called BMW of Freeport asking about a BMW they had advertised on line, Carlos Nieto was extremely helpful and asked me to come in to see it. From the minute I walked in, I was greeted by a friendly lady who had Carlos come over and introduce himself. He asked questions without judgment or harassment. Carlos was very helpful and met all of my needs. The car was exactly as he described, he even took my bucket on trade. Overall, a great experience no pressure fun environment. I will never buy another car any place else my favorite dealership by far. Will be back when I need another vehicle and will refer them to everyone I know. THANKS!!!!!!!!!

Ravi

Mar 30, 2015

Carlos was extremely helpful finding the CPO car that I wanted for the right price with the right options. He kept in touch with any questions regardless of time & made the process easy real for me.

Tony G

Mar 30, 2015

So I came in thinking "BMW or Lexus?" After walking out I knew I made the right decision! There is no better vehicle than a BMW, it truly is THE ULTIMATE DRIVING MACHINE! So let me further explain my experience. I walk in to be greeted by some very nice eye candy, I mean this place has a good amount of cute assistants, thats definitely important, you don't see that at Honda. As someone who pays attention to eve the smallest of details, I LIKE THAT! Anyways, as we were greeted we helped ourself to some Delicious Starbucks! Not starbucks keurig cups, no, an actual genuine Starbucks cup of coffee...mmm delicious. Also to pair it with an assortment of delicious deserts, sandwiches overall classy experience. I was helped by the best BMW representative in the entire world, Dennis Gonzales. He went above and beyond in every aspect of the car buying experience. From helping educate me on different sized vehicles, finding out what was important to me and helped me keep costs very low. I typically am very indecisive especially with something as expensive as a new car but i was blown away. I got a certified preowned car that looked and smelled brand new. I wake up every morning with pride, I look forward to driving anywhere! Women treat you different in a beautiful car, make the trip out here these guys are super fair and are not just about selling you anything, they truly care about your goal and your budget. SPECIAL THANK YOU TO (DENNIS FERNANDO and CARLOS NIETO) They are the best!! Make sure you ask for them, THANKS BMW OF FREEPORT!

Bennu

Mar 30, 2015

I called BMW Freeport asking about a BMW they had advertised on line, Carlos Nieto was extremely helpful and asked me to come in to see it. From the minute I walked in, I was greeted by a friendly lady who had Carlos come over and introduce himself. He asked questions without judgment or harassment. Carlos was very helpful and met all of my needs. The car was exactly as he described, he even took my bucket on trade. Overall, a great experience no pressure fun environment. I will never buy another car any place else my favorite dealership by far. Will be back when I need another vehicle and will refer them to everyone I know. THANKS!!!!!!!!!

Ravi

Mar 30, 2015

Carlos was extremely helpful finding the car that I wanted for the right price with the right options. He kept in touch with any questions regardless of time & made the process easy real for me

Bobby Pecorella

Mar 29, 2015

What a great day. I bought my new BMW 6 Series. The sales person, Nina Markovic, was just wonderful. She spent the whole day getting me the car I wanted. I drove out the same day with the car. I highly recommend you ask for Nina. On top of everything else she's as cute as can be.

V. Walker

Mar 24, 2015

I purchases my 1st BMW back in 2013 and was very happy with my 128i convertible but when I had to take my car in for tires I was given the 428 coupe as a loaner and I enjoyed the ride so when I recieved in the mail an offering to buy back my 128i I set up an appointment. Boyd offered to assist me and was very knowledgable in the cars he was showing me so I decided on the 2 series and I couldnt be more trilled with my new 2015 bmw 228i and again thanks to Boyd for his great customer service and his patience an witty humor! He made this experience pleasurable and I will definately recommend BMW of Freeport to anyone who wants to purchase a BMW and if your lucky you will get Boyd, thanks again!!!

Kim T

Mar 16, 2015

This is my 4th BMW but the first time dealing with Freeport BMW, Nina made this experience wonderful, she is the most patient and personable sales person I've ever met, not pushy , never pressured me or made me feel limited on options. Freeport BMW will be the only dealer I do business with from now on.

GB

Mar 13, 2015

I my lifetime iI have leased 12 cars this was by far the best experience I have had a dealership thanks to Nina M. She was able to get me in to the exact 5 series BMW I wanted at the right payment without haggling or hassle. The process was quick,easy, and informative thanks to Nina, Chris the tech genius and your finance person. I would recommend Nina and Freeport BMW to my friends and family

Victoria

Mar 13, 2015

I had the most pleasant car buying experience at BMW/MINI of Freeport. My sales associate, Nina was pleasant and professional and the rest of the team at MINI were easy to work with. Buying a new car can be stressful, but Nina and her team made it easy and fun.

SLEEPER429

Mar 13, 2015

Currently in Mercedes convertible and lease coming due soon and stopped in by BMW of Freeport and was approached by receptionist then directed to Jacqueline Chait. She was attentive and offered me a drink and we sat down to chat about my needs. Telling her my lease up soon.. she offered for me to take a test drive in a new BMW 4 series convertible and have a manager take a look at my car.. Car was good and back saw the Manager Matthew and after a little bit decided this time is not the correct time for me to get out of my current lease.. but will be looking back to this dealership in the future when closer to my end day of lease. Professional dealership indeed.. and thank you Jacqueline and Matthew for a good experience... will be back

Gerard Ambrosio

Mar 10, 2015

I have been buying bmw for quite some time now. I am on my 6th bmw and I can honestly say I have finally found a dealership ready to assist,listen and earn your business. I was referred by my sister who recently purchased a vehicle here and from her reviews I figured I'd give it a try. No haggling, no hidden agenda up front and honest and after my due diligence i confirmed that all that She had told me was true. My salesman David Mullakanov was a true courteous and honest person from the very first time we made contact. He kept me up to date all the way through and never once did he try and push sell or anything that would make the buying experience unpleasant. I have a particular way of purchasing my vehicles and he stood by my agenda. The day of the pick up. We are all so worried in meeting the finance manager. We know finance managers will sit you down and push you into unwanted add ons for the sake of increasing the bottom line. I was extremely pleased with Dennis Gonzales. He just went over the vehicle and waited for me to ask questions. I inquired of the tire and rim insurance. Over the years this insurance has helped me a great deal as the cost of replacing tires and rims on a bmw m5 runs in the thousands. This is the only extra I suggest and swear by everyone should have. Nail in your tire? You get a brand new tire, no questions asked. Dennis covered this insurance for me and I was on my way. I highly recommend this dealership to anyone looking to get into a bmw. 5 stars all the way. Keep up the great work guys. I'll be back in three years.

Jonathan I

Mar 8, 2015

I had routine service done on my car twice, so I established a relationship with a service representative, Steve I, and Marcella Umberto, from client relations. They got to know me and I them, which made me feel comfortable, because I had to bring my car in for an unscheduled service visit. I called Marcella, and she remembered me and set up a appointment. She couldn't have been nicer. Very accommodating, and very professional. I dealt with Steve again, which I also liked because he knew my car, and how I treat it. Thanks.

Deborah T McConnell

Mar 7, 2015

I servicemy car at BMW/Mini of Freeport . The technicians and mechanics keep my 2011 550i BMW running like the high performance car that it is. The valets are friendly, polite and always ready to assist in any way that they can. My Service advisor Greg Itkin is the best. Greg is always knowlegable, professional and courtious. If I have a question and he doesn't know the answer, he will find the answer if possible.I can always depend on him to return my phone calls in a timely manner. I appreciate his advice concerning the care of my vehicle, this is very important to me. I have reccomended Greg to my friends and family. And encouraged them to bring their cars to Freeport for service as well . Greg Itkin is an asset to BMW/Mini of Freeport. He is the main reasons I continue to bring my car there.

laxbro

Mar 6, 2015

Overall a very solid experience. Car was received on time and customer service was outstanding overall.

Robert C

Mar 6, 2015

Traveled from Brooklyn to have my M5 worked on at Freeport BMW. My service adviser was fantastic and managed to get me back on the road in a timely manner. Overall it was worth the trip and I will definitely be back to have my car serviced here. Thank you!

RVCTommy

Mar 5, 2015

I recently had my X5 serviced at BMW of Freeport...I had to cancel my original appointment last minute and they really worked with my schedule to make a new time. Their comfortable waiting area really made time fly and they washed my car which was great to get the winter slop off of it. I would definitely recommend BMW Freeport to have your car serviced.

Tony C

Mar 5, 2015

I recently brought in my 3 Series for a routine servicing. Fantastic facility all around and they made the process very easy and comfortable for me and my wife. I had my car back in less time than expected and was on the road the same day. I will definitely continue to have my car serviced at BMW of Freeport. Thank you for a great experience!

c. Miller

Mar 4, 2015

BMW Freeport offers a level of service like no other dealer. They are always courteous and professional. When they tell you something, they always keep their word. The have a customer FOREVER!!!

marcella umberto

Mar 4, 2015

my over all service was very good.. i was treated by my advisor very well. he got me a loaner and to be on time to my place of business.. repairs went well and i received my car back on time. thank you to mr. stephen janicek.. also, I have to say its my daughters car and she loves it

OLIVE MAHONEY-HARRIELAL - PARALEGAL

Mar 4, 2015

I have been using Freeport BMW (formerly Hassel) for a few years prior to the new ownership. I purchased a 1998 528I and was very pleased with the service I received. Over the years I have had very good experiences with the Service Advisors. The first advisor Mark (cannot remember his last name) and Mark one of the advisors that checks the cars in, were very cordial and assisted me with grace. I then changed my car to a 2008 528I and returned to Freeport BMW for the servicing. Again, my first advisor was Lionel Senior, who was very professional at the way he dealt with me. I also had the pleasure of meeting Marcella Umberto, Client Relations and Customer Service Advisor who made my visit a pleasure. I felt as if I were given the "royal" treatment by these two advisors. I would highly recommend Freeport BMW and Mini Service to anyone who is seeking servicing from a reputable car dealership. You have trained your staff well because all my visits to take care of my car have been pleasant ones. Thanks for the opportunity to share my opinion openly.

Nicole ipp

Mar 2, 2015

David Mullakandov was an amazing help to me in finding myself a new car. I would recommend his help to anyone interested in buying from this dealership. Im a very satisfied customer, whos really excited to be driving her new bmw !

Brandon E Beltre

Feb 26, 2015

Let me start by saying, my first appointment was conducted very professionally. I met with Nina M., whom is a great individual, who helped pick out the perfect car. She guided me through everything with ease. Very knowledgeable about every aspect of the deal I recieved, she has great co-workers who look forward to providing quality service at every step of negotiations. I recommend you come here first. Why ? Due to the fact that they treat you like family and as if you weren't just another person. Thanks Nina I love my new bmw!

Luis C.

Feb 22, 2015

Once again BMW of Freeport delivered an OUTSTANDING service. As always, Carlos Nieto was very helpful with his assistance of getting me the best & affordable deal for my 2014 320 Xi. He's very knowledgeable with the product. It doesn't surprise me since this is the third vehicle I got from him. Carlos makes the whole process very smooth. No surprises with hidden fees or any unexpected bad news. At the end of the day, I can't be more happier with the service I received. Equally important, I had the pleasure to meet Danielle Dewling ( Sales Director) & Chester Malloy ( Business Manager ). Their professionalism complemented my experience at BMW of Freeport. Certainly, they are an asset to their team. I highly recommend that if you consider getting a new/pre-owned BMW should visit BMW of Freeport. You won't be disappointed.

lumichev

Feb 21, 2015

Once again BMW of Freeport delivered an OUTSTANDING service. As always, Carlos Nieto was very helpful with his assistance of getting me the best & affordable deal for my 2014 320 Xi. He's very knowledgeable with the product. It doesn't surprise me since this is the third vehicle I got from him. Carlos makes the whole process very smooth. No surprises with hidden fees or any unexpected bad news. At the end of the day, I can't be more happier with the service I received. Equally important, I had the pleasure to meet Danielle Dewling ( Sales Director) & Chester Malloy ( Business Manager ). Their professionalism complemented my experience at BMW of Freeport. Certainly, they are an asset to their team. I highly recommend that if you consider getting a new/pre-owned BMW should visit BMW of Freeport. You won't be disappointed.

JayL

Feb 2, 2015

I recently purchased a used VW from Carlos Nieto at BMW of Freeport and had a great overall experience. The price was good and there were no unexpected fees like with some other dealers. The whole process went very smoothly, including giving a decent price for my trade. I would definitely recommend this dealer. Great snack foods in the waiting area as well!

jayl

Feb 2, 2015

I recently purchased a used VW from Carlos Nieto at BMW of Freeport and had a great overall experience. The price was good and there were no unexpected fees like with some other dealers. The whole process went very smoothly, including giving a decent price for my trade. I would definitely recommend this dealer.

Mal Bruntvedt

Jan 23, 2015

I found dealing with the salesman Frank Gaeta was excellent, he was attentive and very knowledgeable of the inventory. He was very patient and eager to answer all questions I had. Good experience.

Eric G

Jan 7, 2015

My wife and I have been leasing BMW vehicles for over 10 years. Between us we have leased 6 BMW cars and SUVs. Recently we both leased 2 new vehicles from BMW of Freeport (328i and 535i). This time around the entire purchasing experience from beginning to end was phenomenal!! Our Sales representative Jacqueline was awesome, she was able to provide us with the vehicles that we wanted and a price that we could afford. I highly recommend that anyone in the New York Metropolitan Area that's looking to purchase a new BMW should pay a visit to BMW of Freeport . The Sales experience is truly First Class!!!Eric G.

Bayley

Jan 6, 2015

Great Customer Service! Freeport BMW Dealership was very courteous. I was interested in the 4 series coupe after having the the 3 series and i ended up test driving one and they helped me build my 4 series. It was a great experience.

bmw of free port sales person was sandy carter

Dec 28, 2014

Sandy carter at bmw of free port was excellent. She truly showed a passion for the car and how to service her client. i would recommend her to anyone who is looking for a BMW

Ms. Jill

Dec 28, 2014

My experience at BMW of Freeport was nothing less than excellent. Mr. Epps was straight forward and was very attentive. He took the time to assess my situation and worked closely with me in making it possible for me lease my BMW. He was very knowledgable and experienced. This made the process enjoyable and stress free. I would recommend BMW of Freeport to my friends.

Carla Pellegrino

Dec 21, 2014

Car shopping can be a scarey experience but BMW of Freeport made it easy. The salespeople gave me the car I wanted at a great price. Buying the car was not a difficult decision for the first time. Carlos helped me decide on my options, gave me a chance to decide with no pressure sales. I was confident with my purchase when I drove away in my new car. I love my new BMW!

Ddaniels

Dec 21, 2014

From the time I walk in I receive great customer service from my sales representative sandy carter. Sandy got me the best deal possible on my 2015 m4. She went out of her way to get all deals possible would highly recommend

Emma Cotton

Dec 20, 2014

Don't ever buy a bmw from Sales Representative Savitri Shrikishun. She will treat you totally different before and after you purchase your car. And her boss Sales Director Danielle Dewling also cares about nothing but the commission. She won't solve your problem in a timly manner. If you wanna have a pleasure experience, stay away from BMW of Freeport.

carla

Dec 20, 2014

Car shopping can be a scarey experience but BMW of Freeport made it easy. The salespeople gave me the car I wanted at a great price. Buying the car was not a difficult decision for the first time. Carlos helped me decide on my options, gave me a chance to decide with no pressure sales. I was confident with my purchase when I drove away in my new car. I love my new BMW!

BD1026

Nov 25, 2014

So just a little background information, I purchased a certified pre owned 2009 335 from Carlos about 2 years ago and it was a very pleasurable buying experience. Unfortunately in between then and now I was involved in a five car pile up resulting in my 335 being totaled. I made the mistake of buying an Audi after the accident and regretted it and wanted to get back into a BMW. I immediately called Hassel BMW and refused to work with anyone but Carlos Nieto. Once again Carlos took care of me and got me an incredible deal on my trade in and new 2015 m235i. Carlos is the only salesman I trust and will do business with! If you need a BMW, go speak to him and just relax because I promise you are in good hands!

florence1021

Nov 24, 2014

This is my third BMW lease. I leased the first one, with hassle I thought the car was great but the price was exaggerating. My lease had expired and went back there to sign up for another lease, I ran out of the place because they were asking about 10,000 to put down for 5series. I've decide to go to Life Quality which was a little far from me. I've decide to lease the 535XI 2011 I put down about 7000.00 and my payment was about 500.00 little that I know when leasing a car, high deposits aren't so necessary, anyway my first two cars went great I never had any problem with them, My second BMW was custom made to my taste, I truly enjoyed it. No lie. Now My lease was up and had some finical issues could not afford to purchase anything too expensive. This time I went back to hassle again but I truly wanted to keep custom made vehicle this young lady forced me to give the car up and said well if I get into another lease my payment would be cheaper plus I'd get into a new vehicle 2014. Knowing I was ripped before in 2007, She said well I'd get you in he BMWX1. I didn't want to spend much and plus I like the fact I would be able to same on gasoline Since my finical situations had changed. I leased the 2014 BMWX1 and 4 months later there was some muffler issues and steering wheel was so stiff, I feel as thought each time i made a turn I was lifting some heavy weight< I called the young lady who sold it to me and ask her to please fix the wheel and the muffler and or give a new car, well I she said she will speak with her boss and call me back. she never call me back. I am certainly not enjoying this BMW X1 as much as i enjoyed my first 2 BMW's. I am paying 420.00 a month for a car I hate to drive.. I really think they produced these cars in mass production with major issues.. This time I am thinking about Mercedez Benz. I think I have given them enough of my money for now

Happy Customer

Nov 21, 2014

Great Experience! Drove 9 hours round trip for my X3 and without hesitation would do it again! Courteous, helpful, and accommodating staff. Finance department was outstanding to work with in person and over the phone. Very down to earth staff that realizes what customer service should be. On top of that, driving is fun again! Worth checking out!

BMW Freeport Customer for Life

Nov 20, 2014

Excellent place to do business. They were fast, curteous and gave me a fabulous deal on my new 528XI!!!

Car lover

Oct 26, 2014

Eh bmw prices wrong they force u to buy beware bmw are great cars but this dealer not so much

jcglasgow

Oct 22, 2014

Prior to coming to Hassel BMW I always had a terrible car buying experience but coming here and working with their wonderful staff was wonderful, everyone was so friendly and salesman Rich Dixon was great he very knowledgeable about the car and our experience. I would definitely recommend Hassel BMW to everyone I know. MR & MRS. GLASGOW

Stephencomrel019

Oct 10, 2014

Carlos was extremely helpful and knowledgeable about his vehicles. We purchased the X3 from him and he truly is the best. He gave us a test drive of the vehicle and truly explained all features of the vehicle. He was very pleasant and wanted to please us with whatever we were going to purchase.

motormanx

Oct 7, 2014

I really recommend this Dealership.The Sales Rep that took care of me is Richard Dixon.I am very happy with Richards work in showing and explaining the in's & out's of the car.He is knowledgeable, knows his business and make me feel at ease. No pressure.The day I went to pickup the car, Richard was off so Frank made the delivery-he patiently walkedme thru the operation of the car. Cary the Sales Manager is someone that will work with a buyer.I was introduced to Frank- the Owner too. All in all I would recommend them for Mini & BMWcar sales.

Karun

Oct 4, 2014

I (Karun) came in to preowned and was asked to sit at Carlos Nieto desk and was thinking that this guy has so many excellence awards and was not really surprised at that time but after the way he dealt with me - I completetly understand how he earned them and his dedication and hardwork to help customer is excellent and he is definitely the best sales man I have ever seen and I am into software designing tools and sales and I have learnt so much from him with once experience at Hassel BMW big asset is Carlos Nieto - IF it was NOT him I wouldn't have drive the car on Saturday due to DMV timing - He made every run by minute and made my day - Thank you so much Carlose - The best part of Carlos is NO sales man BS that impressed me and I will definitely spread the work about the dealer ship and about my man Carlos