BMW of Manhattan reviews

Aka808

Nov 7, 2016

Brandon was great in taking me through the different options and even the forward roadmap. He meticulously dealt with my requests and took on the burden of sorting it in a compact way for my new lease.

AllyM

Nov 7, 2016

My experience with everyone who was involved with my purchase was fabulous. Everyone was easy to work with and followed up immediately. I give everyone a top rating.

Hassan

Nov 7, 2016

Brandon Simon made our experience joyful and easy I drove out with the car I wanted and will be back soon to get me another vehicle. Brandon Simon has a lot of customer service skills and knowledge of all the vehicles I asked about he was very helpful and made my time in the dealership very joyful I didn't feel any pressured when purchasing my vehicle. THANK YOU BRANDON SEE SOON!!

jodis

Nov 7, 2016

My experience at the dealership was beyond amazing. Everyone was very efficient,friendly, knowledgable etc. Brandon always got right back to us when we called him.

Dioj6900*

Nov 1, 2016

After a few bad experiences, I started to look for my next BMW at another dealership. Brandon was great, I would now recommend BMW Manhattan.

hassan zia

Nov 1, 2016

Had a great sales experience at this dealership. Brandon was great and convinced me to upgrade to a 7'series. I am quite happy with my purchaseKamila did a great job in going over the car features

Author

Oct 21, 2016

Brandon Simon was extremely knowledgeable and helpful throughout the entire process of leasing my new BMW x5. It was an absolute pleasure working with him.

Bob212

Oct 21, 2016

Shani went over all of the features of my new x5. She had my phone programed, showed me how to use everything and answered all the questions that I had. I went into the BMW store and bought a few items for the car and she installed everything for me while I was looking around. Great service and saved me a lot of time of going through all the manuals.

jsinger

Oct 14, 2016

Brandon was extremely helpful when purchasing our car and setting everything up! He helped expedite the process for us because we had limited time. Thanks!

Richard Gee

Oct 14, 2016

Eric knows his cars. We talked about some air cooled Porsches from 20 years baxk and ofcourse about the 2017 electeic BMW I3 that I bought through Eric.He was charming, efficient and never pushy whilst I spent a week deciding to make the transition into electric as ny daily commute.

don handal

Oct 10, 2016

The staff at BMW of NYC were outstanding. I was treated to a thorough indoctrination of all facets of BMW technology. Brandon Simon finalized the sales process quite efficiently and my genius session with Emile Goldman was outstanding. I was able to drive away with confidence and excitement. I got home and sat in the car working my way thru iDrive menus and texting Emile when I hit a snag. He responded promptly to all questions. I greatly appreciate his patience and quick response.

Lilly123

Oct 5, 2016

It was probably by far the best car buying and follow upThat we have ever had. Both Mike Kelly and ShaniFernando exceeded all expectations. This 528xi is our fifth BMW and by far the best.We started with a 1600 then a 2002 then a 1978530i all were terrific. Then we got X5 with a smallunderpowered engine when it first came out.. The x5Was a disappointment. We had not had a BMW untilmy partner recommended Mike Kelly and we werepleasantly hooked again. The car is wonderful andthe sales force with genius instruction coupledwith this new revitalized dealership has been a marvelous experience.

Gotham M series

Oct 4, 2016

Had a encore appointment as well as installation of my license plates. Pretty ordinary visit except service was anything but ordinary...it was extraordinary. They installed a license plate bracket that I purchased that wouldn't obscure the front end of the X5M. Then Louis Cortes, my encore genius, offered to drop me off at my next destination (I was going to call an Uber) which turned out to be in a new 7 series. From beginning to end, the service was efficient and thoughtful.

RoneJ8

Oct 3, 2016

I had been looking only at other luxury makers when I passed by the BMW Manhattan showroom and thought I'd stop in to check out what they had. I was an Audi man but Peter Wohl changed my mind. He is extremely knowledgeable, knew everything about the BMW SUV lineup and made me feel very comfortable. He was a no BS representative to work with, I highly recommend him. I now know why he is the top salesperson. I love my X5 and I owe it all to Peter.

jameslawrence79231

Sep 29, 2016

I always love the brand of BMW and I have dealt with this dealership , recently I decided to stop in at BMW Manhattan location and gentlemen Mr. Peter Wohl and Product specialist Shani help me to have one of the best car buying experiences I've ever had, these guys are really knowledgeable and courteous. I recommend anyone who want's to buy a BMW to stop in at this location and see the difference in their service, Specially with new technology the knowledge Shani shared with me with this car makes me love BMW even more, and She's been really great through the time, and keep up the great work

SteveAlly

Sep 17, 2016

We are very pleased with our experience at BMW of Manhattan! Everyone is extremely professional, knowledgeable, friendly and and it is a pleasure to visit the dealership! We made a great decision!

Bjahn0330

Sep 2, 2016

Brandon was incredibly knowledgable and professional, which made the process far better than what I had experienced at other dealerships. I'll refer anyone to Manhattan bmw specifically because of Brandon's level of service.

Bjmattes

Sep 1, 2016

I recently traded in my BMW 428xi at Manhattan BMW as a result of their reaching out to me with a special opportunity. Their proactive, but polite, outreach was v effective and their follow-up excellent. They found the exact car I willing to trade in for and made it all happen within a matter of days -- professional and pleasant from start to finish.

Patti Wilson

Aug 31, 2016

I couldn't have asked for a better experience! Brandon was so friendly, helpful and knowledgeable. He took great care and patience in explaining everything about the new model I was interested in leasing. He walked me through every step of the way and was such a pleasure to deal with. I would definitely recommend him to anyone looking for a new car. Kamila as well was a pleasure. She showed me all the new features and took great care in making sure I understood all the inner workings of the car. Overall, I couldn't be more satisfied!

Wendyg

Aug 30, 2016

No game playing or back and forth bargaining. No hidden costs or fees.Our salesperson Brandon Simon answered all of our questions in a timely manner.It took 1 hour to sign all the paper and go thru the set up of the car.

MPF

Aug 26, 2016

From my salesman to the Genius and my service experience, all were a pleasure to work with. Simply outstanding. It is no wonder I come back for new cars and my service.

Sylvia K Thomas

Aug 25, 2016

We bought a car at BMW of Manhattan last week and it was the easiest and most pleasant process I could ever imagine. We are not ones to jump into making a decision like this, but Eric was so knowledgeable and genuine that we felt comfortable moving forward quickly (in 1 week). We highly recommend Eric and know that we will keep going back to BMW of Manhattan.

NYCBhoy

Aug 24, 2016

Eric has been my BMW dealer for the past 6 years (3 BMWs) and continues to provide me with the best in service. Eric is the best dealer I have had the pleasure in dealing with and goes above and beyond the normal call of duty in delivering the BMW experience. I feel very comfortable that Eric understands my need and looks for ways to deliver in all aspects. He exceeds my expectations every time. I am grateful for the service over many years and would recommend Eric to anyone. Fabulous job !!!

Teammaloney

Aug 22, 2016

Brandon was amazing and my experience with bmw of manhattan was A+. I would refer friends and family to this dealer. Did a fantastic job.

Krupper22

Aug 21, 2016

Brandon was super easy to work with and very knowledgeable. Great customer service!! I would reccomend Brandon to all of my friends. I also love the car he helped construct.

Vilay1977

Aug 20, 2016

I gave it the max amount of stars...because the experience I had at Manhattan BMW and our sales person Brandon was excellent. He made me feel so comfortable and was patient and understanding. I will definitely continue my relationship with Mahanttan BMW and Brandon for many many many years to come.

Gotham M series

Aug 13, 2016

One of the best if not the best dealership in th tri state area. Sales and technicians are very professional and go out of their way to point out issues in the future that most dealers just prefer to avoid for fear of losing business. They are active in sponsoring lime rock events for BMW and their service check in and pick up runs like a Swiss train including shuttle service to time warner if needed.

Hzt

Aug 3, 2016

Turned in an end of lease 328ix and was able to find another one in inventory that met my price point. Brandon was excellent and got the paperwork and car turned around in day. Great job.

emadaemad

Aug 2, 2016

Look for Eric Shuster and have a great BMW experience. I find Eric to be sincere, helpful, and a pleasure to do business with him

RickyC

Aug 1, 2016

I recently returned a 2014 BMW X3 lease vehicle for a 2017 BMW X3 lease vehicle at BMW of Manhattan. The sales process was seamless and very efficient. My Client Advisor, Brandon Simon was very knowledgeable, courteous and professional. The sales experience exceeded my expectations. This was my fourth vehicle purchased/leased from this dealership and I would not hesitate to recommend Brandon and this dealership to others.

Carmela

Jul 31, 2016

I recently purchased a 2016 BMW 328i XDrive. From the start, Peter Wohl was polite, friendly, attentive, professional, knowledgeable, and above all, patient. He listened well, and he was thoughtful and candid in his responses. I really appreciated his directness; he is a no-nonsense guy who aims to please his customers--and he will go above and beyond for you.. Even though I wasn't purchasing, say, a top-of-the-line 7 Series, Peter made me feel as though he valued me as a customer in all our conversations. He was very generous with his time. He was also responsive to calls and emails, and always available to answer questions. He did a fair amount of research to track down exactly the car I was hoping for--and he came through. This was an easy deal to make; it went smoothly. Thanks to Peter, I am a first-time BMW owner, and very excited about it!Simply put, Peter is a pro in every way. If you want to buy a new BMW, go see him.I also want to put in a great word for Joe Marra, over at the BMW Certified Pre-Owned Center. He evaluated my car for trade-in. He was extremely kind, and clearly passionate about cars (notably BMWs, of course!), and just really knowledgable all-around. He was wonderful to talk with in our brief interaction, and he too answered my questions patiently, even though I wash't his customer. I'm grateful to Joe for his part in making this an easy and fair transaction, and I plan to recommend him to friends. If you want to buy a Certified Pre-Owned BMW, go see Joe! I'm thankful to have had not just a positive experience at a car dealership (who knew?) but an *enjoyable* one. It was never stressful, only fun. Previously I've dealt with car dealers who were condescending, aggressive, dishonest, and rude. I must say that BMW of Manhattan is truly outstanding in every way. I look forward to working with them for many years to come, in purchasing future cars, and recommending them to friends and colleagues.An A+ dealership all-around.

Igor Skochilo

Jul 30, 2016

Brandon Simon was very helpful and attentive in assisting with my new BMW X5. I'd definitely recommend his services to all my friends. The price was better than any other dealership I went to.

Marta

Jul 23, 2016

Our family has purchased BMW's in the past with Manny, that is why we traveled to Manhattan to purchase an M4 for my son. When I arrived at the dealership, Manny had everything ready for me to sign and I was out the door within 15 minutes. Manny is a class act, he sells you what you want and NEVER tries to upsell more than what you can afford. He is honest and his word is gold!

the5thharp

Jul 21, 2016

Smooth, prompt, everything I expected + hoped for. Brandon was excellent. Hat tip to Joe Jackman, who sold me my last BMW; out of town today.

Jenn

Jul 18, 2016

We knew we wanted an X5 to replace our 2008 model. Our sales rep, Brandon Simon, patiently walked us through the entire process, from learning the difference between a lease and ownership to picking out the colors. We felt confident enough the make the decision to lease the vehicle that very day.

Nikouroth

Jul 13, 2016

Called the dealerships as my husband and I were interested in purchasing our first car. I was connected to Eric and after a phone convo he suggested we come in. He was very knowledgable on the model we were interested in and gave us a competitive deal on a great car. He process was very pleasant and easy. When we returned the following week everything had been taken care of. After a few signatures we drove it off the lot. Thanks Eric!

Mberg

Jun 30, 2016

Brandon did a great job. Very professional. Process was easy and the service was as well. I had specific requirements for the car and they were all met.

Abbec

Jun 29, 2016

I was extremely happy with the ease and service I was given today when I purchase a 2016 X1. It was exactly what I wanted and the ease and stress free experience I had was worth every penny! My sales rep: Brandon Simon was the best experience I had in 40 years! Then I had Emile Goldman-Genius was extremely informative and helped me setup the car. I have to say that it was done expeditiously and professionally as well as I really got the feeling of being part of the BMW "family" now and I was made to feel so comfortable- I would recommend this dealership in a heart beat. I attribute my wonderful experience to my sales rep and product genius and to all at the dealership as they made this experience painless! I have dealt with numerous other dealers in my life and have leased and owned cars and by far this was the best so far. I was shocked that I was only there for a few hours and made to feel very comfortable and confident in my decision to purchase a BMW.

Ibnabbas

Jun 29, 2016

I liked the shopping experience It was made very easyThe staff was welcoming and very helpful They explained the car to the smallest detail

Liv

Jun 28, 2016

6/28/16:I had a great experience at this dealership so far and all due to Eric's approach to his customers. He was polite, professional and knowledgeable. I have been to many other dealerships and by far here I had the best experience. Thank you Eric!

340iNYC

Jun 27, 2016

My experience was smooth and the sales service was very good. The information requested was always provided promptly, and the diligent follow-up was very much appreciated.

Steven Michelstein

Jun 27, 2016

Eric Shuster took the time to understand exactly what I wanted and helped me order and purchase that car. He explained all of the features that were available on the four series hard top convertible, and made my purchasing experience a pleasure. Eric was able to get me a much better lease price then a Brahman dealership did for a friend of mine who was purchasing at the same time.

AN10028

Jun 26, 2016

The overall experience was smooth and quick. The paperwork was complete and car was ready to be delivered.

dibmw

Jun 25, 2016

He was a nice sales guy and helped make the process of our new lease good so far. We still have a step or two to go.

X3 Buyer

Jun 25, 2016

Evron assisted me in ordering and purchasing a car. After the car came, Brandon assisted me as Evron took other responsibilities. Evron provided an excellent service. He is knowledgeable, honest, and was very patient in advising me with regard to the car's features. He is very friendly and an excellent professional. It was a pleasure to work with Evron. Brandon gave me an excellent service. He listened patiently and provided honest and objective advices. He has outstanding knowledge. He is very friendly and an outstanding professional. It was awesome to work with Brandon.

M6 Buyer

Jun 23, 2016

Brandon listened patiently to all my needs and concerns and was able to address all of them informatively, and most importantly, honestly and objectively. Would recommend Brandon to any type of car buyer, whether one wants to be informed of every detail to one that wants to move fast and get it done right!

Charlielittmanatyahoo.com

Jun 22, 2016

Brandon simon gave me professional service and a pleasant experience purchasing my new vehicle.he was courteous, knowledgable and a pleasure to work with. Ernie Goldman was also awesome and dos a great job showing me the features of the vehicle.

A12345

Jun 13, 2016

Our salesman Brandon was so friendly, informative, and accommodating. We could not be happier with our X1 lease. The car drives beautifully and the luxury features are to notch

FxcBklyn

Jun 13, 2016

Brandon the salesman was a good listener and quickly got to my needs. He found several vehicles that fit my criteria and was able to explain different option and accessories clearly. The entire experience was professional and customer orientated.

jeffl

Jun 11, 2016

After not owning a car for 30 years I was thrilled with the service at BMW, Between the sales man Thomas Manolio, and the encore Louis Cortes, I quickly learned what a true performance car is all about. I look forward to the positive relationship I now have with BMW

Nothankyou

Jun 9, 2016

Great customer service and knowledgeable staff contributed to a nice experience. I have done pickup in Munich and the benchmark is high. So good job MANHATTAN.

M Man

Jun 8, 2016

Mr. Tonge is an excellent salesperson. He was patient and very informative of the vehicle that I was interested in and ultimately ended up purchasing. In addition, I did not have to go through the usual "haggle game" that most consumers go through when purchasing a vehicle. He offered me a great price for the vehicle I wanted and even after purchasing it, he still made certain that I was fully satisfied with my vehicle. I would definitely recommend Mr. Tonge to my friends and family if they are interested in purchasing a BMW.

Mayur

Jun 8, 2016

Bought X3 from BMW of Manhattan and had the best experience during the ordering (sales) process and post sales. These guys are one the best in business. The sales process was smooth and Geoffrey Daou recommended the right car according to my family needs without trying to pushy as I experienced with other car dealers. Louis Cortes is an expert on the inner workings of the car and he not only tells you how to use / operate certain things but provides his best recommendations and details behind those functions.

bmw

Jun 5, 2016

The X3 has SO many features and I want to make sure that I am taking advantage of all of them! Kamila very patiently spent an hour with me answering questions and showing me how to use features of the car. She was very knowledgeable and methodical in explaining how to set things up. I would definitely recommend her for a "genius" session.

Ricky

Jun 3, 2016

Steven is best he got me car at a very reasonable price plus the experience that he has in his field makes him the best he made it very easy for me to get the car of my choice plus customize it as I want to at very affordable cost I would reccomend Steven to everyone who want to buy Bmw

Bmwgrl Enid1

Jun 1, 2016

I gave the rateing that I did because I was takeing care of very good and everything was explained to me step by step I'm very happy

davepeskin

Jun 1, 2016

If you are looking to get into a new BMW do not waste your time and go to any dealership, but Manhattan. I have gotten 2 cars from ERIC SHUSTER at BMW of Manhattan and both times he destroyed the prices and quotes I was given by any other BMW Dealership.Everyone thinks that Manhattan dealerships will rip you off and charge crazy amounts because they are located in Manhattan and Manhattan is known for $$$$$, but this is the FALSE. BMW of Manhattan has the best prices and Eric doesn't waste your time with bs and negotiations. PLEASE DONT WASTE YOUR TIME, like I did, and listen to my advice. GO TO MANHATTAN BMW and than try to shop their deals and prices around. You will see that they destroy every other dealership.THANK YOU ERIC, you are the best!!!!!ASK FOR ERIC too. VERY VERY EASY TO WORK WITH, zero pressure and great with people

Ddani892

May 31, 2016

I recently bought a BMW and I have had such s great experience. The car sales woman was very professional and helpful. She was able to help me find the car that best fit my needs.

edc

May 31, 2016

Thank you Eric for your professionalism. Of the multiple salesman I have spoken to before I made a decision, Eric easily was the most honest and straight forward which I very much appreciated. The follow up and instructions were attentive and detailed. For anything I have requested, Eric not once said that can't be done and was able to accommodate all my wishes. Truly enjoyable experience and looking forward to building a long term car buying relationship moving forward. Would very much recommend to anyone I know looking for a new vehicle.

EdB

May 30, 2016

Brandon was very professional and very easy to communicate with. Great experience with him and BMW of Manhattan. I recommend Brandon and his services without any hesitation.

Peter V

May 27, 2016

This is my 2nd lease with Peter. Quick,easy and never an issue. I think Emile (a real BMW Genius!) knew the car better than the designers! This is the way car leasing should be.Both Peter and Emile are true professions and a pleasure to deal with.

jennifer1

May 26, 2016

I appreciated the speed, thoroughness, accuracy, and very good follow up and accommodating. Good to have the genius there to help familiarize me with the car.

Brendan

May 25, 2016

My wife recently leased a car from Brandon. The process was so seamless that I decided to work with him on a purchase. Very Happy.

Nancy Keness

May 25, 2016

This is my second BMW lease with Eric and also the sale of my previously owned BMW X3. I find Eric to be sincere, helpful, and a pleasure to do business with. I look forward to leasing my next BMW from him

Philippe David

May 25, 2016

My expectations were exceeded as a result of purchasing a new X5 with the assistance of Eric Shuster at BMW of Manhattan. Mr. Shuster's very polished professional skills, personal qualities and deep knowledge of the BMW brand made the process of purchasing a new car very satisfying. Every step of this process went very smoothly as a result of very thoughtful coordination, from basic enquiries about car features to test drive as well as discussions about terms and conditions of a lease. Eric takes advantage of the magnificent premises and facilities at BMW of Manhattan to create a very pleasant and satisfying overall car buying experience where pressure to buy a particular product is totally absent and no concern or question is left unanswered. I highly recommend Eric Shuster and BMW of Manhattan.

SS

May 23, 2016

5th time purchasing a BMW, and 4th time buying one at BMW Manhattan. Brandon Simon makes the process simple and efficient. He is honest, understands his product and doesn't try to "sell" anything you don't need. Highly recommend him.

RickZ

May 21, 2016

Kamilla was delightful and very helpful! She was knowledgeable and friendly. The appointment process was a little confusing but Kamilla's encore review was so good that it made the trip very worthwhile.

Juan Abad

May 19, 2016

We had a very productive visit with Kamila. She explained to us the features of our new car that could make our driving experience more efficient and enjoyable. Kamila was not only well-informed but she presented with such ease thus, creating a very relaxed atmosphere.

mrcorr

May 19, 2016

First time visiting this dealership and was simply picking up a car we had leased through an individual that was not present at the time. Even though the gentlemen that were helping us were not making a commission they treated us like royalty. Specifically the "Product Genius" Emil Goldman took a good 30 minutes and went through every aspects of the car's technology, which is ridiculously impressive. We leased a similar BMW last time and no one ever took the time to show us all the functions in this car. Emil knows more about these cars than anyone I have met. He showed us everything we needed to know and even gave us his cell phone number to call if we had any follow up questions. Fantastic experience. Thanks guys.

Sb_nyc

May 13, 2016

I just bought a 2017 740i xdrive through Peter Wohl. Excellent service excellent salesman easy deal. Highly recommended. Closed after a day, flexible with my needs. Couldnt of asked for a better deal or quicker turnaround from my old car into the new 7.

marvano1

May 7, 2016

We just picked up our new BMW. A young man named Emile Goldman was our tech. He explained the workings of the car. He was patient and courteous. It was a pleasure. All our questions were answered.

Buyer

May 6, 2016

Brandon was extremely helpful in guiding us through the various options for a new car. Did not rush us or place any pressure on us to make a decision. very trustworthy! Would highly recommend him to any person considering a new car.

Lenfagen

May 6, 2016

My genius Emile arrived promptly and answered all my questions in a courteous fashion. I would recommend this service to all BMW clients. Todays cars are filled with too many new equipment.

LJSiracuse

May 4, 2016

Brandon and the entire team at the dealership made the transition from 528i to 535i as seamless as possible. Everyone from the front desk, the service center and the sales team was friendly, knowledgeable and helpful.

Manuel Alves

May 4, 2016

My experience with Eric Shuster was terrific. He made buying a new car a pleasure. He was knowledgeable, professional, flexible; accommodating my needs and schedule, as they changed several times and just an all around "REAL person" that showed an interest in what I needed and actually listened. My experience at BMW Manhattan was painless. No high pressure sales techniques I highly recommend seeing Eric if you're considering a BMW.

Arturo

May 3, 2016

It's my first BMW car and I understood perfectly all the amazing features. This is definitely thanks to the knowledge and professionalism of Kamila. I'm happy that I took the Encore program. I would recommend it for sure.

nelsonbenson

May 3, 2016

Brandon Simon is a great salesman, takes good care of his clients, very prompt to answer any question, and delivers on his promise, plus goes the extra mile.

Raiders3275

Apr 27, 2016

Brandon and Manhattan BMW were a complete pleasure to deal with. They were extremely responsive and gave me a good deal. I would highly recommend them.

BigDonBMWX6

Apr 23, 2016

I look forward to going into this dealership always because everyone there goes out of their way to make my experience memorable. This visit to purchase my new car was no exception. Brandon Simon was awesome a sales person to deal with!!! I am also in sales for several years, and I have to say this man is a true sales professional from first conversation, until delivery of my new X6.I also have to make special mention of Emile Goldman; a BMW genius. Emile's knowledge of the cars and features far surpassed my expectations. I am still impressed how much this young man knows about the brand. My test drive with him was exceptional and I have to say that this greatly contributed to my quick decision to purchase. On my final visit to see the car prior to signing, I dealt with Kamila, whose knowledge, professionalism and enthusiasm for the BMW brand warrant special mention as well.All in all, my experience was remarkable and I look forward to the next time I can visit this dealership.

Elliott

Apr 22, 2016

Kamila is a "diamond in the rough(men profession?)". My 5th BMW, the 340I with new technology, thanks to Kamila's help, has made it a pleasant experience. . Kamila's pleasant demeanor with her professionalism, knowledge and courtesy is truly an asset.

asd

Apr 19, 2016

test driving and then my "genius" (Im not joking!) appointment fabulous with Kamila. why can't all dealership employees be so fun. Wallet silly that a tortorial (sp?) is necessary, it's worth it.

Contented Customer

Apr 19, 2016

I came to the BMW dealership to get a better understanding of my new vheicle's "bells and whistles" Kamilla was professional, courteous and very knowledgable.

zack10510

Apr 18, 2016

I came in on a Saturday wanting to get a new 2016 535xi, and trade in my 2014 535xi. Within an hour I had the car picked out and trade in value of my present car.The following Saturday I arrived an hour earlier than planned. My car was ready and off I want right to Yankee stadium to catch the 1:05 game. Great customer service. This my 4th 5 series that that I have owned, and by far, the best customer service. You even do Saturday service!Thanks Brandon!

jeffrey g siegal

Apr 17, 2016

easiest and fastest deal i ever did. the tech guy emile was awesome to deal with. i am very happy thank you. oi wish every place was this easy to deal with

danberger24

Apr 14, 2016

My current lease on my 750 was expiring so i went into BMW to look at leasing a new 750. I was fortunate enough to work with Brandon Simon. The entire experience was easy and fantastic. He was very informed, pleasant to work with and worked with me to get the best car, and best deal possible. One of the key reasons I keep returning to BMW year after year are the great personnel BMW of Manhattan has and its exceptional client service, and Brandon is just another is a long line.Dan Berger

Cathy115

Apr 11, 2016

We highly recommend Tom Twomey as our salesman. He was patient, knowledgeable and not at all pushy. Our vehicle arrived sooner than we expected and thus he "underpromised and overdelivered", a good quality in sales! While we experienced an issue early on with our BMW X3-35i, which was no fault of his, of course, he helped us navigate through the problems and was attentive when we brought the car in for service. In addition, a shout out to Louis Cortes, who is an absolutely amazing "BMW genius"--he spent a couple of hours with us explaining the complicated BMW Nav system and all the other aspects of the car's "smart" system. He was so nice and patient and incredibly well versed in the product. Even Matthew in the "store" was a delight to deal with. Nothing but positives for the BMW employees. It remains to be seen how our X3 will perform going forward but we have our fingers crossed that we had an unusual "glitch".

Scott

Apr 11, 2016

Brandon was very patient and never pushy; answered all of my questions and was probably the best car salesman I have worked with. I would recommend him to others.

frankp87

Apr 9, 2016

Brandon help us with every detail for the new vehicle we purchased. He made it look easy, received the car early with his help. Great care and great follow up

Kristin

Apr 6, 2016

I walked into the BMW showroom on 57th Street one evening, knowing I wanted to lease a car, but was unsure which brand or model. I had been to so many dealerships over the years, talked to so many people and read endless articles and reviews. But I was not completely sure, then I met Tom Twomey, the world's greatest BMW employee! He was friendly, kind, knowledgeable and honest and what I found to be the most important quality was that he was a gentleman. I told him exactly what I looking for and he immediately found the car within minutes for the right price. Tom made the whole process incredibly easy, All I had to do was sign, he took care of everything else. Of course Tom followed up to make sure everything was great, which it was. I love my car and look forward to leasing or buying another BMW with Tom Twomey!! Thank you.

jaredc123

Apr 4, 2016

Brandon helped makes this process seamless and easy. Great pricing, great care and great follow up. I will do more business with Brandon. Thank you Brandon.

libragirl

Apr 4, 2016

Brandon went out of his way to make sure the entire experience was smooth. The transaction was efficient, with attention to every detail along the way and excellent communication throughout. This is how car buying should be. Thank you Brandon and thank you BMW of Manhattan.

narindersingh

Apr 2, 2016

Had a wonderful experience with this facility, Special thanks to Brandon Simon who helped me in each step of the way to get me a vehicle i needed even from a different facility and the time frame he promised. Thanks for be there BMW Manhattan, Look forward to have same service from you going ahead in the year. see you guys .

Adler Milord

Mar 31, 2016

Evron Tonge helped me swap my lease from an M3 to an X6M. I found a really good deal on the dealers site and went in to make sure there were no gimmicks. Evron systematically found the offer and worked to make it better. He was very knowledgeable about the product. I enjoyed every step of the process. I would recommend you find him when you visit the dealership.

bmwfan1

Mar 31, 2016

Having dealt with a number of dealers, it was so refreshing to go to BMW of Manhattan and receive such great and efficient service. No games, no tricks, it was such a pleasant experience. Brandon Simon knew so much about the models I was comparing and helped me navigate through all the myriad options and packages. He was patient, polite, and a wealth of information and help. Would enthusiastically recommend BMW of Manhattan and Brandon Simon to anyone.

Lee

Mar 30, 2016

I went to get a new lease and Brandon and Fred were absolutely amazing, professional and very knowledgeable about the cars. What a pleasant experience and I would highly recommend them for your future BMW needs.

Mikacfo

Mar 30, 2016

Evron Tonge was a amazing sales person and will defiantly recommend my friends and family and everyone here is awesome. I will be back in 3 years to do it all again.

SSD

Mar 30, 2016

I was very impressed by Tom Twomey and Louis Cortes. Both gentlemen were extremely helpful and courteous and went out of their way to make the experience of leasing a new BMW a great one.The BMW lesson that Louis Cortes provided was very helpful and will enable me to fully enjoy the car. Tom Twomey went out of his way and delivered the car to me. He was very professional and very accommodating.Thank you.

Ferit Rahvanci

Mar 28, 2016

I have never seen so helpful people. I was actually planning to get 1 car, and I got 2. Brandon was very helpful and responsive.

Poly10

Mar 28, 2016

Was in the market for a 2015 320XI new, if possible? Mr. Evron Tonge was personally recommended to me by my best friend's husband who most recently had dealt with him for a lease deal. Evron was very polite and personable and asked me all the right questions to ensure my needs were met; and most importantly he did not push me to consider the more advanced 3 series vehicles after I clearly conveyed I really wanted the 320 model. This relationship was slightly more complex as I relocated to Cincinnati-Ohio and it required extra coordination on Evron's part such as what was required for me to obtain title and plates in Ohio etc. Evron communicated all steps along the way and stayed connected which made this long distance purchase comfortable and worth the effort. Evron represents BMW quite well and I would recommend him to my family and friends without second thought.

JEssey

Mar 27, 2016

I recently purchased a new 2016 7 series from the dealership and I have to say from start to finish the service was exceptional. My salesman, Peter Wohl, was responsive to my needs, patiently guiding me through the purchase process including selecting the options that were right for me (helped by the handy web tool--build your own---that BMW provides). He also came up with a price that offered exceptional value for the money. Then, on delivery, Louis Cortes, a lead "Genius" led me through how all the new features worked. Recognizing there was a lot to learn (including the very cool autonomous steering feature, self parking and hand gestures), he even arranged for a follow-up "Encore" appointment where he came out to my garage in Manhattan, after about a month of use, and cleared up the remaining questions I had. He also gave me his email for any future questions. All in all, I could not have asked for a better experience!

MGordon

Mar 26, 2016

Tom assisted with my new X5. Tom was helpful and patient (both in the decision-making process and post-purchase teaching the electronics etc for the car). No nonsense and fair on price negotiation, though I thought the dealership was a little stingy on trade in.

neilq67

Mar 19, 2016

Kamila was a pleasure to work with and her knowledge on the system was awesome. She was very attentive and constantly asking if she can help with anything else.

Vic1234

Mar 19, 2016

Evron was so great to work with. He worked with me and didn't try to "sell" me on anything more than I needed. He was super knowledgable of the brand and helped me through the entire renewal lease process. I truly had a great experience.

Guto Fontana

Mar 18, 2016

Look for Eric Shuster and have a great BMW experience. I strongly recommend, complete different buying experience from an ordinary dealer, all the process went very smooth and transparent.

pgny

Mar 17, 2016

The best no pressure car buying experience you could have. All the employes are able to share their knowledge they go above and beyond to educate you as to all the options on your BMW.

Garyholness2

Mar 16, 2016

My experience at BMW was exceptional. The game changer is knowledgeable BMW personnel like Louis Cortes, who provided product information of my X5 before and after the sale. My wife had no idea of the bells and whistles of the X5, Louis asked specific questions to ensure he provided answers aligned to our needs. After his presentation my wife was sold, and loves all the features of her profile in the X5. The takeaway, don't change the formula.

Chiebear

Mar 12, 2016

My new BMW X5 came with lots of hands on support from BMW ManhattanIt's super cool technology made very user friendly I especially like the after sale service from the "genius" team who took me thru every aspect of the carThank!

GCS

Mar 12, 2016

I was interested in a model that is not very popular - a 3 series Wagon. I had visited a few dealer lots and almost no one had them. I was searching online on a dealer-by-dealer basis. (suggestion to BMWusa.com expand the zip code parameters on the dealer inventory search!) I saw that BMW Manhattan had one in a color I liked but so did a dealer out on Long Island. I called and was given to Eric Shuster. I talked and he listened. When I was done explaining what I wanted from this new car and said I only had about 15 minutes to come in and see it, he said that he usually left before I could get there, but he would stay and set things up so I could see it in that window - Available and Respectful. After that visit we exchanged a lot of emails, because that's the only way I can communicate during working hours. We went over the options and he related his explanations to what I had said I wanted from the new car. He searched far and wide and it turned out the one he had was my best option. When the appraisal for my trade-in came in below what he thought I'd get, he fought for better - Insightful & Diligent. Finally when I was about to do my best, "I've done my research and this is what I should pay for the car..." He said the price he was going to sell it to me for and he was already below what I wanted to pay - Surprising!

sonitrix

Mar 9, 2016

Miss Kamila was exceptionally perfect with helping me understand the car features and answering all my lengthy questions. Very easy to talk to and approach. I give her a thousand stars if that's possible.

Alice and Will

Mar 8, 2016

I just had to buy the car on the day we talked to the sales person, Brandon. I have to say purchasing my first car from the BMW Manhattan Dealership was beyond a pleasant experience. Brandon was genuine and real. Felt like Brandon was sincerely caring my situation and gave the most honest recommendation and pricing. He is my go to person in BMW and I will recommend Brandon to my friends and families. In addition to that, Matthew, the sales at BMW store, is amazingly friendly and helpful.

Stephane

Mar 8, 2016

I purchased a X5 from Eric Shuster at the BMW showroom of Manhattan. It was such a pleasant experience. Eric was a so helpful and efficient. Responded to all questions promptly and accurately.He was very pro active during all the process and was a gentleman. I want to purchase my next BMW from him. Great sales person and a real gentleman. Thank you

LN212

Mar 5, 2016

Terrible pricing for our leased car and awful service department. I have never dealt with a dealership that was less accomodating, particularly for a car with a sticker price of around 100K. This is a private dealership and not part of BMW of North America, which I thougth didnt make a differnce. Apparently it does! The problem is not with the car, it's with BMW of Manhattan. If we get another BMW it will be from another dealership. I should have known better when our dealer raised the price of the car after my initial negotiation by 5K. He also did not tell me that I needed special tire insurance, something that was part of the service agreement with our Mercedes. I have had to pay out-of-pocket (so far) for six (6) run flat tires. In addition, I had to wait a month to get the car serviced, when all it needed was some detailing to remove a scratch. It was then kept for a week. Recently the car was recalled. The person who notified me was not able to explain to me why the car was being recalled, though. I waited two weeks for the car to be picked up and repaired after I was notified. To make matters worse they never returned the car to our garage - even though we were told that repair was complete and the car had been returned. All I can say is never again! However, I did take advantage of an offer and went to the BMW driving school. The folks running the program were terrific and knew everything about my car, which is allot of fun to drive! They agreed that BMW of Mahnattan is a terrible dealership and recommended several other dealerships in the Tri-State area, next time around.

2dtimer

Mar 2, 2016

Thorough, efficient in answering questions, responsive to my needs, no overselling of the options, and good doing the paperwork --this is my second buy at Manhattan BWM. Luxury feeling to the surroundings but not over the top. Efficient plant, and people who seem to all like their jobs.

Jeff R., Kew Gardens, NY

Mar 1, 2016

I have to say that I was a bit intimidated going into this BMW dealership. I thought I was just going to deal with obnoxious and snooty sales people and boy was I wrong! I have never felt so welcome and so well taken care off in any car dealership. I could stay in their showroom all day just looking at cars. Peter was very entertaining and very comfortable to work with. I was never pressured to get anything that I did not want in the car. In fact, he helped me narrow down what's available and what's best bang for my buck. Then in less than a week's time, I got my car! Quick and easy. Kamila (Genius) was great as well. She was very patient with me and entertained my questions really well. My overall experience was very positive and I would highly recommend going to this dealership. I chose right!

dmf310

Feb 26, 2016

I just leased a new car from BMW of Manhattan. From beginning to end the experience could not have been more delightful and efficient. We were comparing a number of different manufacturers including Audi, Lexus and Mercedes. Our experience with the salespeople at those three locations was about the same with Audi by far the worst, followed up the ladder by Lexus and Mercedes. . However, it was Mike Kelly at BMW who was completely different. There was no hard or any other kind of sell. Instead he was low key and straightforward. Gave his views on what options were desirable or not for what we described. He was a pleasure to work with. Today, when I picked up the car, Louis Cortes was the "BMW Genius" who took me thorugh all the features. I am something of an idiot when it comes to technology and Louis was organized, clear and patient. He clearly wanted me to understand and enjoy the car. I could not have asked for a better teacher.

Meli

Feb 25, 2016

Great customer service. Everyone was very helpful. Our process went smooth. Would definitely recommend BMW. Evron was very helpful. 100% Satisfied !!!!!!Great Service. Great Service

Charlie

Feb 22, 2016

I'm can honestly say that Evron had my best interest at heart. Comparing what my previous car breakdown was to my new car, unbelievable!!!!! I would recommend him to anyone. He was very patient with me, answered any questions I had for him. I never felt rushed.

cpramer

Feb 18, 2016

It was been a pleasure dealing with Brandon Simon, not only very knowledgeable but also very patient, friendly and well mannered. I will definitely recommend him to all my friends. We also went to see the MB and Audi dealers and our experience at BMW was the best one.

MamadouD

Feb 17, 2016

I can't say enough great things about Christian Nguyen. Christian began helping me last year on my 7 series. He went above and beyond for all my cars needs as it needed a variety of things. Christian gave me the best advice about my 7 series and listened to him. Now I have a 2016 X 6 and cant be happier!!! Thank you so much Christian for helping me keep up with the luxury car life. You have truly become a friend that I can trust and I know you would guide me correctly. I feel now been part of the BMW family

MamadouD

Feb 16, 2016

We were introduced to Eric Shuster about trading out our old car. We had a great experience. He is very knowledgeable about the car industry and very thorough when explaining us the choices we had. Everything went so smooth and pain-less. In about 4 hours, he was able to trade our old car into leasing a brand new 2016 X 6. The experience was great!! He follows up with us to makes sure we were happy with the car. Also he returned our phone calls each time we call him for questions. I highly recommend Eric

brooklynsam

Feb 15, 2016

Great experience leasing a new X1 today. Willingness to let us test drive seemed reluctant at first, but worked out okay in the end. Pretty painless experience with salesman Eric. In and out in 4 hours from start to finish with test drive, negotiations, paperwork, and car orientation. Comfortable and clean office, friendly staff, good floor models to sit in. A fairly luxury experience for a luxury car lease.

Burgio, Lorraine

Feb 12, 2016

The entire team at BMW was so helpful and wonderful. They made everything so easy for us to get out new 750. We literally just had to show up and pick up our new car. A very pleasant experience.

kw2015

Feb 11, 2016

From start to finish the experience of purchasing my new BMW X1 from Eric was excellent! I can't say enough about his breadth of knowledge and follow up after I took my new car home. I would definitely recommend BMW of Manhattan to my friends & family!

Edo

Feb 10, 2016

This dealership seems to be just amazing place to bring your car for service. Jessica took care of me as soon as I arrived. She kept me informed on the progress of my car and estimated time when it will complete. Additionally, I asked for my registration frames to be mounted, which she made sure it's done. This is just a wonderful place, in part thanks to Jessica.EM.

RMS

Feb 10, 2016

BMW Manhattan and Geoffrey Daou are the team you are looking for. The dealership is fully stocked with all BMW models and is very well run. Geoffrey handled my transaction and delivery on a 2016 X5 5.0 with the level of expertise and assistance you would expect from a friend in the business. He was able to offer several monetary incentives and easily explain and demonstrate the improved options from my 2013 X5. I had a pleasant experience throughout the whole process with both the dealership and Geoffrey. I highly recommend both.

Mon

Feb 8, 2016

Brandon was great. He always tried his very best to fulfill our needs! He made the whole process very smooth and he's swift at work. I asked him to get us the car in time for Chinese New Year, and he actually managed to make it happen! He's absolutely wonderful! I recommend coming to the Manhattan BMW store.

villita49

Feb 5, 2016

Enron was extremely helpful and creative in finding a solution to getting me into the car I wanted most at a reasonable value. He went to great lengths to do a deal that was creative and allowed me to get into my new car within a day. In fact, he went the extra mile and even delivered the car to my garage and picked up my old one!

Rdannin

Feb 4, 2016

I purchased a 2014 340ix from BMW of Manhattan. Geoffry Daou was a consummate professional - congenial, accessible, and accommodating. I wasn't sure about the model I wanted, but after a detailed conversation about my past vehicles and current needs, he helped me narrow my choices very quickly. Louis Cortes also pitched in with some technical data. Mr. Daou located my dream vehicle at another BMW dealership and had it delivered and prepped for sale within a few days. Note well that this occurred at the height of the holiday season, between Christmas and New Years. Putting the deal together required his time and persistent concentration. Very impressive!Kamila Rassbeharry was the BMW Genius assigned to teach us the ropes. My wife is very low tech, but Kamila remained patient and caring at all times. She is a jewel and credit to the dealership!

BeeeeMdoubleU

Feb 3, 2016

Kamila is excellent, definitely a subject matter expert in anything and all things BMW. I had an issue with Bluetooth after buying a new phone and a new car all in the same week and even being late to my encore Kamila was still able to accommodate me. Perfect customer service.

Fundrive

Feb 3, 2016

Chose BMW over other luxury vehicles based on the ease of everything at this dealership. Great service, not too much pressure, and of course amazing vehicles

Gilbert489

Feb 3, 2016

Everything went as represented, lots of follow up calls to make sure I was having no issues. All questions answered promptly. Encore Program was very helpful and reviewed everything several times. Excellent Genius.

Ab1118

Feb 2, 2016

Great service Through. Fast service. Cleaned the car. Vacuumed. Took care with ease. Was timely and efficient mamilla was very knowledgable. And helped with my iPhone and radio. Showed me navigation system and programmed everything for me

Cgeorge001

Feb 2, 2016

First rate experience with a first rate crew. Comfortable setting, no surprises and they were on time with the appointment and completion of the service. Will go back.

Disappointed 123

Jan 30, 2016

Kabila is a fantastic BMW Genius. She helped us set up profiles so my wife can enjoy her car using Voice Commands in French! How cool is that!!!!!!

Philkaudio

Jan 30, 2016

My process of looking at cars was ending with the deciding factor between Mercedes GL E or the BMW X5. After visiting both Manhattan dealerships it was a no-brainer. The exceptionally gracious reception I received when pulling my car in to park to having Louis the BMW genius show me all the cars to finally Evron who was just the opposite of what you expect from a car dealer. after meeting Evron again with my wife on the second visit I didn't even bother going over to Mercedes purely based on the exceptional kindness and good feeling I got at the BMW dealership .!

AbfabNYC

Jan 26, 2016

I was in the market for an x6 and had the pleasure of working with Eric on the deal. Absolutely zero pressure approach. He seeks to educate you on the car and the model against which you're comparing to make the decision based off of facts versus pressure or sales tactics. The overall BMW of Manhattan BMW was top notch. They even washed my car while I was test driving!

Jim and Lisa

Jan 26, 2016

Tom - Thanks for your assistance with our purchase of the new X5. You helped to simplify the process and your patience was very much appreciated. The car is running like a champion and your recommendations on which features to get is proving to be spot-on. Well done Tom, and thanks.

paul924

Jan 26, 2016

I was impressed at the knowledge of Ms Rassbeharry and her ability to explain the technology inside the car. BMW is fortunate to have this dedicated employee.

Jjustice16

Jan 23, 2016

I learned so much about the car that I did not know! Mamilla was super patient and quickly understood my habits and what would work for me.

khirsch245

Jan 20, 2016

Eric Shuster knows the cars thoroughly. He is courteous and helpful so that the whole process goes smoothly. He followed through to be sure that we are happy with the car and BMW service. He makes sure that your experience as a BMW car owner is as good at it can be. We are loving our new X1 and we highly recommend Eric.Janis and Ken Hirsch

Garyholness2

Jan 19, 2016

The entire experience from day 1 to driving away with my car has been brilliant. Enron made the decision making process of purchasing the X5 smooth and easy. I was one day away from purchasing a RR Sport, and after visiting the dealership and him going over the X5, decision made.. Full stop. His knowledge on the car and patience through this process is priceless. Thanks, much appreciated.

Susan511

Jan 18, 2016

Evron Tonge made my transition from an Audi A6 to a BMW 535i XDrive so easy. He was extremely patient and helpful. Highly recommend Evron!

d

Jan 16, 2016

Every day when I am enjoying my new X5 I remember Steven Mercier from BMW of Manhattan. He made my experience at the dealer the best ever.

Vikram Pal

Jan 16, 2016

Joseph Marra at BMW of Manhattan called me to test drive the X5 which was identified over web by me ,as I reached there I was surprised to learn that the vehicle was not available at the showroom and was further told that the suv had left for clean up and was not there for a test drive hence I was even told to consider something else Now my question is how was the sub as identified by me showing on the web as certified Preowned without being certified (as they claim it is out ) these guys display or showcase there inventory on bmwofmanhattan.com and sell absolutely something different than what's displayed on webSeems these guys just post anything on web as certified car to attract customers As it took me an Hr to get to there store on 11th av 56th street it was a terrible experience what a waster of my time and energyABSOLUTELY NO COUTRSEY AND A ABSOLUTE CHEATTerrible sales person Mr Joseph Marra is what it takes him to be an such a crook

Norbyx5

Jan 15, 2016

I came for a test drive and felled in love with the suv. I was impress and sign on the line. I would recommend BMW to my friends.

ShadThelusca

Jan 11, 2016

Great experience. Steven made my buying process enjoyable ! He was professional, not pushy, personable. I was beyond pleased . I got the car I really wanted at a price I was comfortable with. I've already recommend this dealership and Steven Mercier to all my family and friends. To anyone else out there that is looking to purchase a new vehicle contact Steven. I love my new BMW , Thank You !

Tor_kel

Jan 7, 2016

The greeters were polite and accommodating. I was made comfortable and promptly dealt with an awesome salesperson. Evron Tonge met all of my needs with the vehicle purchase and gave me a very fair price. He made the process very simple for me and returned my previous lease back to their dealership. I am extremely satisfied with the salesperson.

AlannaBess

Jan 6, 2016

A++++ for Eric and the BMW employees. I have had amazing amazing amazing experience withe everyone and would recommend Eric to anyone! Love my car and their service is beyond amazing!

bvgdoc62

Jan 6, 2016

Eric knew what was needed despite us being on the fence. He never pushed us into a decision.In the end ,his choice was the best. He's a consummate professional. Thank you Eric!

hsinhsiao

Jan 6, 2016

Brandon helped me thru many issues in leasing my new BMW. He is patient and quick to respond. I'd highly recommend him to anyone.

robin12

Jan 6, 2016

Brandon Smith was very patient and helpful through the entire process. I definitely recommend contacting him if anyone is interested in leasing or purchasing a BMW.

Audrey59

Jan 5, 2016

Just picked up my new car, and our experience with Steven Mercier was a real pleasure! He was professional, knowledgable and fair! I highly recommend him and the entire BMW Manhattan operation.

Joyce

Jan 5, 2016

I purchased my 2015 328XI in August and was very pleased with the process.From the ease of pulling into the dealership to taking delivery on my car, the entire process was fabulous! In the hustle and bustle of the city, who would have thought buying a car could be so easy? Thanks to the staff at BMW of Manhattan!Joyce North Caldwell, NJ

Senior,susan

Jan 5, 2016

Our salesman was very responsible and knowledgeable. We are Bmw people as this is our third car. The process was very smooth and enjoyable. Will always be a bmw driver

2016 X1 Gal

Jan 4, 2016

Not sure how dealers are assigned to customers, but was so glad Brandon ended up being my dealer. As a woman walking into a luxury vehicle showroom, you are not always taken seriously. That was certainly not the case here. I came in having done my homework across multiple vehicle brands and it was remarkable to see the difference in service I got depending on the showroom.Brandon was extremely knowledgeable and helpful on all decisions I needed to make regarding the vehicle. I originally went in thinking I would look at the X3. I appreciated that he simply offered the answers to questions allowing me to make choices and finding answers/solutions along the way versus trying to sway me in a particular direction.The true testament to Brandon, however, may be the friend who joined me for the second visit when I made the purchase. My friend is a longtime BMW fan/loyalist. He's taken European delivery of at least one vehicle, currently drives an X3 and is on maybe his 4th or 5th BMW motorcycle as well. That friend has purchased his past vehicles at this same dealership. But after joining Brandon and me for the test drive and also being there for all the final decision making, he has decided that he will call Brandon the next time over his usual dealer. It was also very fortunate for me that the first person I met upon entering the showroom was Genius Emile Goldman. Turns out he is an avid cyclist--as am I. My cycling (mountain biking in particular) was what drove me to get a car. Emile understood exactly my needs in terms of getting a variety of bikes in a car, sizes, capacity, etc. Louis Cortes did my Genius session before I drove away with my new car and he was fantastic! As a new car owner and general gear geek, he was incredibly patient and thoughtful about every detailed question I had. All in all it was an amazing experience. Sooooo much better than the other showrooms I visited in the same area. Granted I was most leaning towards a BMW, but that everyone took me seriously from the moment I stepped in the front door was really what helped push this through. I am the thrilled new driver of the stunning new 2016 X1 as a result!

G.tal

Jan 4, 2016

At the end of the day, it's all about people. We started our journey to choose a new car back in August, and evaluated a few different brands. It was Steven's service, dedication, professionalism and his ongoing support that led us to select BMW. Steven was our single point of contact from the initial selection and configuration, through all the admin and financial process, to the car's delivery a couple of days ago. As someone who has been a sales executive for 40 years, I appreciate the importance of this kind of salesmanship.

Kebp

Jan 4, 2016

Was a pleasure working with Brandon. He was very knowledgable, personable and responsive. We were turning no in an older car where the lease was expiring, and Brandon helped ensure we had a seamless experience getting our new car. We have worked with this dealer for 3 years and everything has been very convenient with great service on all aspects of ownership.

Leyonnab

Jan 4, 2016

I found the BMW of Manhattan and specifically my sales associate, Evron Tong, to be very easy to deal with throughout my lease renewal process. It makes me appreciate my BMW vehicle that much more.

metsman8

Jan 3, 2016

Brandon Simon was a consummate Sales Professional. He was extremely knowledgeable about all aspects of the 5 series. He found me a car that met all my requirements including price ,color and all the other extra features I was looking for. He took his time explaining the pricing as well as explaining each of the cars individual features . When I came to pick up my car he spent a great deal of time with me explaining how each individual worked. Brandon made the whole experience a pleasure. If you looking to buy a BMW I highly recommend working with Brandon Simon and BMW of Manhattan .

Natalia1818

Jan 3, 2016

BMW dealership in Manthatan is excellent place to get a good deal. Brandon Simon is very good client Advosor, very helpful and responsible. I strongly recommend him if you need to buy or lease a new car.

1st Beemer

Dec 31, 2015

I visited BMW of Manhattan after a couple other test drives with various brands. Geoffrey Daou made me fall in love with my new car before I agreed to buy it. He meticulously walked me through every feature and every option, making sure i didnt over spend while making sure I wouldn't regret not getting certain features like my awesome headsup display.

Abrahamsaleh123

Dec 31, 2015

The best service I ever had in my life. Kind, friendly,honest, and give nice deals and promotions. I would recmond any body to buy a car from there. Shahid Saleem is the best love you guy and thanks BMW of Manhattan.

Frank Cheng

Dec 31, 2015

I bought my X5 and later a X3 with Mr. Geoffrey Daou. What impressed me most is that Mr. Geoffrey Daou is a very clever and professional dealer who can very clearly understand what the diplomatic purchase procedure requires, and this save me quite a lot trouble and render me much easiness. Secondly, he is such a considerate and helpful man that he gave me many advices on how to make wise and harmonious selections on car options and packages. Thirdly, it 's very pleasent to communication with him.

marcsdmd

Dec 28, 2015

Had a great experience with Evron. Low key and a pleasure to work with. Very knowledgeable -- he was originally the BMW Genius, and very patient in explaining the workings of the new Nav system and other features. Extremely smooth process and he couldn't have been more accommodating with our schedule. Our 4th BMW from Manhattan BMW and our first time working with Evron. Always a pleasure.

Ncoslov

Dec 28, 2015

I dealt with Evron and he was very honest and knowledgeable. Gave me a very fair deal and didn't try to sell me lots of extras that I didn't need. A very positive experience.

X5buy

Dec 28, 2015

Very pleased with entire buying experience. I would certainly do it all over again and found Brandon to be extremely knowledgable and helpful. Everything went very efficiently and smoothly.

JLNewYork

Dec 27, 2015

From the minute we were introduced to Eric Shuster, he made the process of choosing a vehicle enjoyable and went above and beyond his job on the floor to make sure the experience was pleasant for us. I would highly recommend Eric Shuster of BMW Manhattan for anyone in the market for a BMW vehicle.

Yuderqui

Dec 26, 2015

Brandon help us in every step through the process of obtain the new car sooner than we expect it.He is a great worker we are very glad to work with Him .

Gabs16

Dec 23, 2015

I had an excellent experience with the purchase of my new 3 series from Greg Pol at BMW of Manhattan The professionalism, enthusiasm and attentiveness to my needs succeeded my expectations!It was and always is a pleasure working with Greg and Adrian!

hresnick2004

Dec 23, 2015

Brandon Simon was AMAZING. detail oriented, attentive and thoughtful. left no stone unturned.He should be a model to ALL sales people at the organziation.

marcin42k

Dec 22, 2015

Me and my wife have recently visited the BMW of Manhattan to inquire about a new car lease and we were so pleased with the experience we received from Greg and Adrian (the manager) that we ended up getting two cars! These gentlemen answered all our questions, they are polite and very educated about the vehicles. The state of the art showroom is fantastic. I would highly recommend this dealership to everyone!

kml

Dec 20, 2015

We purchased a X5 and decided we wanted to add the Dinan package to the car. Not only did Eric Shuster help us order the vehicle, he then arranged an install of the package in less than a week. Wonderful service, will be back!

Fmigliore

Dec 16, 2015

My experience with Geoffrey Daou at Bmw of Manhattan has been excellent. I have been coming here for the last 20 years and the sales and service staff (Joe Rocker) have been very helpful and accommodating.

Acindric

Dec 15, 2015

Great friendly and open atmosphere. Wonderful showcase of cars. Knew what I wanted walking in and dealer was great finding exactly what we needed in a close timeframe.

steve229

Dec 14, 2015

Very professional service and transparent pricing; my agent was accessible and responsive. Production on my new car was fairly quick. I would highly recommend this dealership.

AishaDupree

Dec 12, 2015

It was time to turn in my Lexus within the next month (lease). Evron was exceptionally helpful and patient with me during this process. I was Pro-Lexus and being a bit difficult to say the least. I wasn't sure if I should stay with Lexus or try out BMW (never had one). He listened to all my needs and found a car within my price range that I just couldn't refuse. He made everything simple from A-Z. I love my car and glad I came to BMW of Manhattan.- Aisha

Bmwguy79

Dec 12, 2015

The staff is extremely friendly and easy to work with. I would recommend going to them. I've been with them for the last ten years.

eddiechung

Dec 9, 2015

Having Christian Nguyen as my Service Advisor makes dealing with my car issues, less painful. From the initial point of making the appointment, to securing me a loaner, to updating me on the progress, taking care of all the issues and the personal attention, he is extremely professional, polite, responsive... there are just not enough words to describe how good he is. On a score of 1 to 10 and 10, being the best... I'd give him a 15! BMW is very fortunate to have Christian on its team. I would highly recommend him to anyone looking for a service advisor. --Eddie

Jennifer

Dec 7, 2015

Last week I purchased a car from BMW of Manhattan. I could not be happier. I was treated extremely well by the dealership. Everything went seemlessly and quickly. I would highly recommend this dealership.

lspcpa

Dec 7, 2015

Just recently purchased a car from Eric at BMW of Manhattan and he was so attentive, followed up quickly on questions, and was a pleasure to do business with. Without a doubt, I would purchase another car here in the future.

tracy1

Dec 7, 2015

We have purchased two BMW's from this dealership, and both times had an excellent experience. They made the whole process as easy as it could be.

Bigboi108

Dec 5, 2015

All I can say is that the professionalism shown by the entire crew and overall satisfaction that I've received today was more than I could have expected. Hats off to Adrian Turek & Geoffrey Daou for making my first ever purchase of my 2016 535 xdrive one of the most memorable days of my life.. Im proud to be a member of the family and will continue to patronize BMW Manhatten.. 5 stars indeed..

LJoseph

Dec 4, 2015

I highly recommend BMW of Manhattan and my salesperson Geoffrey Daou when looking to lease/buy a bmw. They were professional, had very competitive rates and delivered my new car as promised.

Jason

Dec 3, 2015

Went there looking to see the x5. Pulled in with my Land Rover and the service guy asked me if I wanted them wash my vehicle, so I agreed lol who wouldn't. Dealt with mike walzer not pushy and down to earth. Gave us an amazing price on x5 50i. Drove out next day with truck.. Will be coming back for years to come. Thanks mike

kw2015

Dec 3, 2015

We had a wonderful experience purchasing our first BMW from Eric. He was extremely knowledgeable and engaging and really took the time to sit down with us and answer all of our questions in great detail. We could not be more thrilled with our new X1!

Thumbs Up

Dec 3, 2015

I have used BMW Manhattan to service my cars for many years. It is one of the most professional, efficient businesses I have ever dealt with. This is the first time I've actually purchased a car from the dealership and I'm sorry I waited so long. I was contacted by Brandon Simon at the end of my lease. He offered me a deal I couldn't pass up and like the service department he exhibited the same professionalism and efficiency. On top of that he was incredibly patient and understanding through my long period of procrastination. I believe it will be the beginning of a long relationship. Congrats to BMW Manhattan for their hiring expertise.Al Merrin

jill0407

Dec 2, 2015

We had a great experience purchasing our X6 at BMW. Brandon was a pleasure to deal with. He was personable and very knowledgeable. He answered all our questions and followed up with us to see how we were enjoying our new car.

CRZ CTRL

Nov 27, 2015

Evron was amazing in helping me with my first BMW purchase. He constantly provided me with a sense of trust, loyalty & humbleness throughout the entire process. I could not have asked for a better dealership!

Jenkevtoby

Nov 25, 2015

We had a great experience purchasing our first car at BMW with Brandon. He was friendly, personable, and made us feel totally comfortable throughout the process- a real pro. Will definitely be a repeat customer!

jennifer

Nov 24, 2015

We had a lot of questions with an out-of-state purchase and Eric Shuster was awesome answering everything we needed and really helping us out.

MrMadarasz

Nov 24, 2015

My wife and I recently purchased a vehicle from Manhattan BMW specifically because of the excellent customer service. Eric sets the bar for how buying a car should be. His consultative approach and knowledge of the product line and competition was very intuitive and accurate. While his dedication to ensuring satisfaction continued after the sale.

joepajoe1

Nov 23, 2015

Brandon Simon and the rest of the staff at BMW of Manhattan provided an excellent experience. Brandon knew I was looking at other cars, and sold through the car as much as the experience of working with a knowledgable dealer who would also provide world-class service. I was incredibly happy with the experience, and hope to be a customer for a long time moving forward.

Ein77

Nov 22, 2015

Shahid was pleasant, knowledgeable and responsive. Helped us to pick the features and followed up when needed but didn't pressure me to make a purchase before i was ready.Great experience with the rest of the team that followed promptly to see that we're happy a week or two after we received the car.

SuzyQ

Nov 21, 2015

I have bought cars before and this was my best experience. Other dealerships will call you left and right trying to convince you to buy something. In this dealership I waited a little bit to get the exact car I wanted. I really liked how Brandon went over all the features of the car. He emailed or called in a timely matter. I will most likely get my next car here as well.

Emirhair73

Nov 20, 2015

Eric at BMW of Manhattan was great. He was EXTREMELY helpful and knowledgable through out the whole sales process. He made it so there was no stress and never made me feel pressured. He also found me exactly what I was looking for. I would recommend Eric to anyone looking to lease/buy a BMW at BMW of Manhattan!

Jered

Nov 19, 2015

This review is really about Tom Twomey, one of the best salespeople I've had the pleasure to deal with. Tom is a consummate professional, with the patience, thorough brand knowledge, and pragmatic approach that comes with that distinction. He's made a loyal customer of me, and will get all of my Manhattan referrals.

Jr and Brandon

Nov 19, 2015

Evron is extremely talented and professional I work with the Diplomat at the UN and would recommend him as a contact for any luxury vehicle .

MK NYC

Nov 17, 2015

Brandon Simon and the Manhattan BMW dealership do business in a first class way. Every touch point was professional, courteous and comfortable. Brandon is a very knowledgeable salesperson, and explained everything about my lease in easy to understand terms and about all of the features of my new X5 Individual.

Ryan A

Nov 14, 2015

We had a great buying experience with Brandon Simon. This He was attentive, extremely knowledgeable and very professional. I would highly recommend working with Brandon at BMW of Manhattan.

Majidfateh

Nov 9, 2015

Shahid was I on time, patient, professional and very honest He explained the process very clearly he is very knowledgable about the car and explained the car very carefully

John C

Nov 8, 2015

I have owned two BMWs and I have had both serviced at BMW of Manhattan. I have seen over the years how the service team has been focused on providing an excellent service experience. Everyone is very professional and quality service is delivered in an efficient manner. My service Asvisor is Christian Nguyen. He goes above and beyond to make sure that I am 100% satisfied every time I visit. I highly recommend him to anyone needing to service their BMW.

111

Nov 5, 2015

This is my third BMW. A 535, an S1000RR and now my new 435. Most recently, I worked with Eric Shuster of BMW Manahattan. I priced out the car at a few dealers in the region. Eric met the price as well as clued me into an additional $1000 rebate for taking a test drive and then fully backed up the deal and got me the car within 60 days of the test drive, a condition of the deal. It could not have been better or easier. Eric was attentive to what I was looking for and worked with me as a consummate professional. Thanks, Eric

Alberto

Nov 4, 2015

Dmill80

Nov 4, 2015

This is about my 30th car purchase third in the last 12 months I was a little lost by the huge building and it's crazy layout but once I found my way I was greeted by a delightful sales staff. I received an excellent deal on my i3 that no other dealer in the tri state area could match . Shahid Saleem was a wonderful salesmen who actually delivered my vehicle to my door in queens without a scratch because he wanted me to start enjoying my vehicle immediately when I told him I could not pick it up for another week ????

Stayed with BMW

Nov 2, 2015

After sustaining 5 flat tires in 8 months with our prior BMW, I was hesitant to continue our relationship with BMW Manhattan and BMW. Eric Shuster listened to our complaints and worked with us over time on securing an X6 which so far has met our needs better than our 535i. Thank you Eric for listening! You were fantastic.

Liquid 1

Oct 30, 2015

Let this review serve to commend one of the best employee's I know at BMW of Manhattan Mr. Evron Tonge. I had the pleasure of dealing with him in the past when I 1st purchased my BMW, he was my genius expert. As years past I decided to upgrade to another vehicle and lord and behold he was now selling cars. To my dismay I had to leave my client adviser and give him a try. I knew making that move would be best because I am never WRONG. Mr. Tonge was just as professional as the 1st day I met him in fact he remembered me he treated me with dignity and the BMW excellence I expected, I only hope this review finds him and the upper management team that supports him. I would suggest that Mr. Tonge wears 2 hats in the BMW family because he is best at both.... I would say to anyone out there needing or WANTING a BMW try BMW of Manhattan and ask for Mr. Tonge you won't be disappointed. I must mentioned Mr. Pol was also a great client adviser as well and I would have written him a review as well but this site did not exists when I made a purchase from him.Hats off to Mr. Evron Tonge and Mr. Greg Pol

Tayetime0112

Oct 29, 2015

One word that comes to mind is Amazing . I was very pleased with the service and I'm totally in love with my vehicle . The best BMW service center thus far .

BMWguy

Oct 28, 2015

Very pleasant experience getting my new BMW. With the help and guidance of my sales associate Eric Shuster the process was simple and pleasant.Would recommend this dealer and sales associate.

Itsjazzy

Oct 28, 2015

I've personally been an enthusiast/owner of BMWs for over 30 years. I've never experienced the purchase of a vehicle from a dealership due to my lack of process knowledge & subsequent New York cynicism. Mr.E. Tonge was able to recognize my inhibitions and professionally guide me entirely through the purchase of a well appointed, serviced, & clean previously owned 2010 SMG M5. Mr. E. Tonge is truly an assest to BMW of Manhattan & a great representation of the brand. Carpe Diem!

happybmwX6

Oct 27, 2015

I have been a long-time customer of BMW (more than 10 years). Most recently, I worked with Eric Shuster of BMW Manahattan. It could not have been better or easier. Eric was attentive to what I was looking for and worked with me as a consummate professional. Thanks, Eric and can't wait to drive my new X6!

BMWfan

Oct 25, 2015

Top professional advice and extremely high service quality. Adrian and Sam were unbelievably fast, to the point and knowledgeable. They offered me a fully equipped car for a really good price. The pick up was well organized and very efficient.

Dado

Oct 25, 2015

Showroom is good, Brandon Simon was very helpful and professional. Not so easy to test drive an M4.The website and IT at BMW not so good.

Kfarooqi28

Oct 25, 2015

This was the most painless process to lease a car! Tom was unbelievably fast, to the point and knowledgeable. We had been traumatized by a previous experience at a nissan dealership which took two days to lease a car. They quoted a different price and then raised the monthly lease amount when we were close to being done. It was horrible. The experience at BMW was completely the opposite. We could not believe it took only three hours for the whole process and the numbers that we were quoted were actually reliable. Looking forward to leasing from them again when this term is over!!!

pranayjain

Oct 25, 2015

I bought a 2016 BMW M4 from BMW of Manhattan. Brandon Simon who was working with me on this was very helpful and super informative and helped us make our decision as earlier we were undecided about whether to go for the 6 series or the M4. He gave us the objective pros and cons of both cars and was patient while we were in the decision process. He also explained all the features of the car and overall made the process very seamless for us.

CurtisBrown

Oct 24, 2015

After a bumpy start I was able to get the car I wanted. It began bumpy because, frankly, my early contacts with employees here made me feel like they wouldn't work with me until I walked in and sat with them despite my calling and emailing from the west coast (where I was traveling that week). On my visit to potentially make a purchase I was kept waiting for nearly 40 minutes for another representative with whom I'd made an appointment. I decided finally to tell the receptionist that I'd simply work with the next rep who was free and fortunately for me that turned out to be Brandon Simon. Brandon was exceedingly polite, knowledgable and worked hard with me to find the car I was looking for. The car we bid on was at another dealership and Brandon was excellent at keeping me appraised of the process until we confirmed the buy. Great communication skills. A week later when we arrived for the close and pickup Brandon again was polite, thoughtful, thorough and made this an excellent experience. He was a pleasure to work with and took all the time we needed to carefully go through the car and the details of completing the purchase and registration. If I was just rating Brando I'd go beyond 5 stars but because of the rocky start (which I would rate 2 stars at best) I'm rating my overall experience as 4 stars. That goes the same for my additional ratings below.

Bobcat

Oct 20, 2015

Salesman(Brandon) took us out on two test drives and answered a lot of questions. No question was too small to answer. He was knowledgeable and polite.

Rainel78

Oct 19, 2015

Steven Mercier provided First Class service on the purchase of our new BMW 750Li. I cannot express how thankful I am for him taking care of the deal. My husband was in a horrible Porsche Panamera and Steve made magic happen to get him out of the Porsche into his dream car. Thanks Steve for all of your hard work, dedication and thoroughness in providing the best service ever. Look forward to working with you in the future.

The 3 Georges

Oct 19, 2015

I was comatose for weeks after having to part with my 2001 325i Sport Wagon until I saw my new 328xi waiting patiently for me at BMW of Manhattan. Working with Tom Twomey was a pleasure. He was friendly, patient, cooperative and thoroughly knowledgeable with the model I was looking for. He was willing to sit with me for as long as I needed to become familiar with the new car and the many new age technical functions. Thanks Tom, it was a pleasure!

joanmosely

Oct 17, 2015

I bought a BMW 328ix from Life Quality in Brooklyn and was extremely disappointed with the entire experience and the car. I called BMW of Manhattan and was connected to Shahid Saleem who set up an appointment after listening to my needs and concerns. Upon arrival, Shahid was professional, courteous and listened to what I wanted. He made the process of getting out of my 328ix and into an X series so smooth I really couldn't believe it. I've bought many cars over the years, and this was, by far, the BEST car shopping experience I've ever had. He was patient and put me in the EXACT car I wanted and needed. I HIGHLY recommend BMW of Manhattan and especially Shahid Saleem. This dealership and salesperson represent the BMW experience I expect and value. Thank you Shahid!Joan Mosely

Fine

Oct 14, 2015

The person we dealt with was honest, patient and efficient. From explaining tech to researching deals,he led us to the right decision, Thanks you

SueKS

Oct 14, 2015

Our experience was exceptional as I felt that Tom Twomey, the salesperson, and his manager listened to our needs and helped us find the right vehicle for us. They never pushed a more expensive option nor the additional options if they weren't right for us. Additionally, it was fun to explore the cars that were new concepts even though they weren't correct for us. The manager took the time to explain and answer our questions. Our salesperson, Tom, was also remarkable in taking time to explain everything when we got the car. He set up our favorite radio stations, our driver settings and navigation. I almost felt guilty about how much time and care he took but he really seemed to enjoy helping us. I have used this dealership for three leases now and look forward to working with them in the future.

Michael123

Oct 13, 2015

Had a positive experience with Brandon. He was easy to deal with and made the whole process fluid. Would recommend him to those looking to purchase a new vehicle

Leeja

Oct 11, 2015

From start to finish Eric Shuster was amazing as I exchanged my 2013 328 and upgraded to a 2016 328. He explained everything thoroughly, answered all my questions honestly, and followed through on everything. I am extremely happy with my new car!

jon

Sep 30, 2015

Went to upgrade my lease, ended up with a new car with all options, it was quick, Adrian and Mike were great, to the point and gave me a very good deal.

Stu K

Sep 30, 2015

Thank You Brandon for making the Lease on my BMW easy and painless! It was a pleasure dealing with you and appreciate your knowledge of BMW's to help decide which car best suit my needs.I look forward to doing future business with you. Again Thanks, Stu K

Laura L.

Sep 28, 2015

Shadhid Saleem was great! He took care of all my questions/concerns and made the whole process very easy from start to finish. I would highly recommend him to anyone interested in purchasing a BMW.

MamadouD

Sep 27, 2015

This place has always done an excellent job on my 7 series. Mr. Christian Nguyen is the BEST!!! He went way above and beyond to make sure my car taken care off. I can't sing the praises of his exceptional service enough. Not only he is patient, but extremely helpful, kind, honest, trustworthy and efficient; with double emphasis on kindness and trustworthy. My car had major issues & needed parts to be replaced. So it stayed at the shop a lil longer. But Mr. Nguyen updated me all the time in regards to my car. Each time I contacted him,he promptly answers to my messages and concerns. My mind was at ease as he made my experience extremely smooth. I know my car was in good hands. So I didn't worry even a second because there a level of trust and I had ZERO doubt.Wow! What else can I say except that I am truly BLOWN AWAY by the outstanding customer care and service Mr. Nguyen provided. Mr. Christian Nguyen is a great asset to the car serving community & his company should take pride on having him. Thank you for making my experience with BMW a great one and hassle-less. And thank you for all your help, honesty, and transparency. Because of Mr. Nguyen, I will give BMW of Manhattan A++++++++++++ & 10/10 customer service.

reziko

Sep 27, 2015

Brandon was very businesslike, fast and kind. I would definitely recommend Brandon to any buyer interested in BMW without any reservations. Thank you for great experience.

Aparker385

Sep 25, 2015

Brandon was a fantastic sales guy. Would highly recommend! Took care of all my needs and answered all questions. Great follow up work as well.

linareri

Sep 23, 2015

Ive worked with Tom Twomey on two occasions in regards to my purchase and lease of a BMW. I sought Tom out when it was time for my recent lease of 328Xi. Toms knowledge of the vehicles are truly impressive, but more so, is his patience in taking the time no matter how long to go through, and in depth, explain all the details and nuances of your vehicle. Working with Tom through all aspects of the process financial, selection and receipt of your new vehicle is truly a stress free experience. I highly recommend reaching out to Tom Twomey at BMW of Manhattan if you are considering a BMW in your future Ricardo Linares-SI, NY

rcerejo

Sep 17, 2015

Steven was very helpful and transparent with the lease on our 2016 X4. When we explained what we wanted he was willing to work with us as much as was in his control to make us happy.

cbnyc

Sep 16, 2015

We had the pleasure to work with Mike, he is clear, patient and respond to all questions. He is never pushy. In a nutshell, we had a wonderful experience. I really encourage you to stop by this dealership, we are really happy with our X5.

BMWfan

Sep 8, 2015

We recently renewed our lease for a new BMW X5. This was the 3rd lease we worked on with Grace Chen, who was fabulously helpful and made our experience a very satisfying one. She is very friendly, knowledgeable about the products and completely focused on your needs and questions. She took care of everything for us including license plates, registration, insurance, you name it. All we had to do is come in and pick up the car. Grace always continues to be available for questions and assistance throughout the lease. We highly recommend seeking her out when interested in a BMW.

Stan

Sep 3, 2015

I continue to be extremely happy with BMW of Manhattans service. I know that I can trust them with anything that has to be done. Their communication and professional work is outstanding. My service adviser Matt Bechard is the best. I emailed him last Sunday evening so he would see my email early Monday morning. Much to my surprise within ten minutes of me pressing send he answered me saying my car would be ready tomorrow. I have never in my entire life have had this happen. My service manager Jia Ho and all of the rest of the staff have always been extremely cordial to me and have always made me feel welcome. As you can see by this and my past reviews I am a big fan of BMW of Manhattan and would recommend them to all in a New York second.

DW168

Sep 2, 2015

This is my 2nd X5 that I have purchased from BMW of Manhattan. Both times, my client advisor, Mike Walzer was tremendous in helping me out. He patiently answered all of my questions and concerns and made great recommendations. He also sent follow-up emails to see how my new car was and if he can be of further help. Amazing customer service!

Young

Sep 2, 2015

Although we'd shopped around and considered a few alternative brands, we ultimately purchased an X5 through BMW of Manhattan thanks to Tom Twomey. Tom was incredibly knowledgeable, friendly and professional which put us at ease and made for a stress free car buying experience. We've had our car for a few months now and couldn't be happier.

AKbmw

Sep 1, 2015

I bought my new X5 there in Jun 2015, after having done some serious research on the car and its various options. Tom Twomey is a star. I was in and out in under an hour and still felt I got a great deal. Tom is very knowledgable, detailed, professional and friendly; a no-nonsense guy. Great after trade follow up, too - makes you feel he is building a relationship, rather than making a quick buck off you. Also came handy when needed to talk sense to their accessories store clerks. I'll be back for an upgrade in a due course.

Dan328xi

Sep 1, 2015

Tom Twomey was incredible! Followed up, very informative and easy to work with. Gave us exactly what we needed and a good deal to boot! Highly recommended, couldn't be more pleased with the car and transaction.

Jen

Sep 1, 2015

We just got our new BMW X3 through Tom Twomey at the Midtown Manhattan BMW Dealer. Tom was patient, friendly, knowledgeable, and professional. We actually shopped around for a better deal in NJ before we met Tom. All the other dealers were rude and aggressive. We are very glad to have met Tom and we were very happy with our purchase!!

Ken J.

Sep 1, 2015

I just leased my fourth BMW from this dealer and have had Mike Kelly as the sales person for the last three. We pretty much know what we want at our first meeting but Mike is very knowledgeable about the various options/colors/finishes if we are unsure about anything. I also get quotes from all the local dealers for the exact model we want and Mike always matches the lowest bid.

Rahreacher

Sep 1, 2015

I was treat like a valued customer. The people the was very kind and professional. Mr. Simon was informative and was willing to work with me in making me feel comfortable with my selection.

csfire640

Aug 31, 2015

We are very happy with out 640 GC and we will let out friends know.the 640 was a good choice and Adrian explained the understanding and advantage why.

JAguila

Aug 30, 2015

I like to thank Christian Nguyen, for his excellent service skills. Christian has been my service advisor for the last 2 years. Christian has always communicated clearly with me regarding my service experience he provides you with his business card, and contacts you to explain the service repairs and also emails detail of the service as well. I highly recommend bringing your BMW Vehicle into Manhattan BMW and seeking out Christian Nguyen.

padv786

Aug 30, 2015

I met with Adrian Turek and leased 6 series, he is a pleasure to work with, very knowledgeable, and easy to deal with.I would highly recommend him to family and friends.Brendan Simon was also great in explaining all of the features of the car, very polite and does not rush thru the process, has a very good personality.Overall a great experience!

EricTheRed

Aug 25, 2015

Got a great deal on a corporate Car. Brandon was great about the i3. He even got the dealer to lower the cost to fill the tank considering the i3 has a 2 gallon tank and should not cost $50 to fill up.

car789

Aug 24, 2015

Brandon Simon and the BMW Manhattan team were very helpful throughout the sale process. Brandon helped me research the vehicle I was looking for and made the actual purchase and delivery smooth and efficient. Very positive customer service experience before, during and after the purchase was complete. I would highly recommend working with Brandon if you are looking for a new vehicle.

eddy4418

Aug 24, 2015

Brendan Simon was great to deal with. I highly recommend him. He was easy to deal with and very pleasant. Truly a great salesperson. Very friendly guy.

clover12

Aug 23, 2015

Tom Twomey of BMW Manhattan has been working with me over the past several months as I looked at buying both a used and new car. If you are in the market for a BMW, I would highly recommend working with Tom. He is knowledgable and was most interested in helping me find the right car for my situation. His follow up was always prompt and its was a very positive experience for me. Highly recommended!

LUVBMW

Aug 21, 2015

We were fortunate enough to have Mr. Shahid Saleem as our sales agent. From the beginning he was able to put us at ease and give us a full education on the benefits of owning a BMW. He worked with us to find the right car for our needs, including the amount we wanted pay for the car. He returned our calls right away and was always very helpful and gracious. On the day that we picked up our car,I was extremely nervous and hesitant about being the first to drive the car. His calm and gentle manner relaxed me and I was able to relax and drive away my beautiful BMW X3! Thanks, Shahid, we're coming back for the convertible!

li.minix4

Aug 20, 2015

This is my first BMW thanks to Grace Chen. She was one of the best Advisors I've seen. She was professional, friendly, and attentive. She will call me and follow up on my experience of my new X4. She answers my questions and gives me advice on what's best for my situation. When I call her she will answer all of my questions with her experience and knowledge. All the receptionists are very friendly and polite. I would definitely recommend this dealership!

jason.struhl

Aug 19, 2015

I did European delivery of my dream M4. Every aspect of the process from beginning to end was handled Perfectly. Beyond getting a great deal, the experience and treatment were top notch. There was no pressure, and you can tell that everyone, especially my SA Brandon Simon, was as excited about the m4 as I was. Truely a top tier experience, best dealer I've ever worked with. Would recommend to anyone.

2015X5Owner

Aug 17, 2015

I met with Brandon Simon a few weeks ago at the BMW of Manhattan dealership with my wife to view X5s. He listened to all of your questions and addressed all of our concerns with the vehicle. He priced up a few different models for us and let us know if we had any additional questions. He followed-up with us the following week and we ultimately decided to go with the X5. He made the paperwork process extremely easy, was very responsive, helpful, and made himself available to us (even coming into the office before 9:00 AM on Friday so I could sign the paperwork before work). Buying a car is usually a pain but Brandon made the experience very pleasant and we plan on referring him to our friends and working with him in the future.

superdeco10

Aug 17, 2015

From start to finish a great service experience! Professional, friendly, courteous, helpful! Truly a great dealership! Everyone from the greeter when you pull in to my advisor and the receptionists and cashiers! Great Job BMW of Manhattan!

Blue sonic

Aug 13, 2015

I brought my 2014 M4 for its schedule service appointment and everything went great. Vehicle was repaired & washed on time. Can ask for better service. Richie Tavera/Service Advisor & Service Manager were amazing. I would recommend everyone to BMW of Manhattan.

CarDude3221

Aug 13, 2015

Wow! i had an appointment done for my BMW 3 series (2015) because i got a flat tire and, everything went good thanks to Richie Tavera. He was friendly and, really polite. It's a must go back experience. Hands down the best customer service ever!

Stan

Aug 13, 2015

Ive been having my cars serviced at BMW of Manhattan for many years now. I have always been extremely satisfied with their service and results. From the time you drive in and are greeted by their friendly staff to the personnel at checkout has always been a pleasurable experience for me. I most recently had my car serviced at BMW NYC. My service adviser Matt Bechard was professional and extremely courteous. He had told me to leave the car there and he would call to let me know what needs to be done after it had been diagnosed. He would also tell me with that call when the approximate date it would be completed. The very next day he called as promised and I was told that specific information. I was thrilled by my next call from Matt telling me that my car was ready, which was 3 days earlier than expected. His diligent communication and his genuine caring for my concerns were very commendable. Also, when I went to pick up my car, I was able to sit and talk with Jia Ho (service manager) who took the time to analyze and give me his professional advice about my daughters BMW. This sitting with Mr. Ho turned out to be invaluable to us. I find and have always found BMW of Manhattan to be A+++++

adrianweimer

Aug 12, 2015

Service was fantastic, quick, and easy. My advisor my very understanding, knowledgable, and friendly. Will continue to have my car serviced at BMW on Manhattan.

BMWGal

Aug 12, 2015

I dropped my car off, met with the advisor who told me exactly when I should expect my car, and they gave me a loaner right away. It was such an easy process. And my car was ready on time as promised! Thanks!

Kris57

Aug 12, 2015

I'm always very happy with my service at BMW Manhattan. I know my car will be taken care of and given the attention it needs. Employees are always courteous and they always wash and clean my car. I'd recommend them to anyone!!!!

kotler.alex

Jul 23, 2015

I have been a BMW owner since 2006. I came with my friend to have her car serviced and the way we were spoken to was an obnoxious, rude and disrespectful. I have never been treated this way in any dealership yet alone a BMW. The manager was even worse. She has been there 4 times for the same issue and still no resolution. The worst experience ever.

luis r

Jul 23, 2015

I brought my car over for repair, youse lie and say its 3 spark plugs that are bad>600$ plus> 300$ for a air filter. I go over to bmw tenafly and they say my engine is leaking oil on to the spark plugs, and because the engine is under my warranty I pay nothing......

Ressa27

Jul 23, 2015

4th at this location for all sensors. First it was because the winter then it was the software. Then the service manager James tells me it's because of the nail on the in the back left tire. The man treated me like a woman who does not know why she is talking about. I'm sure that their technicians have no idea or to diagnose a problem. The men there are xxxxxx and I will be writing letters to all of upper management to how I was treated. The letter will sound better than this because I am walking. I speak to many people for my job and network daily. I will be sure to speak of my experiences with BMw.

cbombara

Jun 24, 2015

My SA Jim was great, he updated me on the progress of what was going on with my car, furthermore i was satisfied with the end result of my service. BUT, someone has quick hands, i left my Luis Vuitton wallet (with no cash) in the side pull out pocket of the door, which can only be seen if you actually pull open the compartment (as if someone was intentional looking for something). I immediately told someone after i got my car that something was taken out, but theres "nothing they can do". I was satisfied with my experience until that moment my wallet was stolen., Carl Bombara

Samkamel

Jun 24, 2015

Thank you for every one I got exultant services as usual very professional And curtsy servicesI will be back for sureThanks again to Mr Rob felizardoSameh kamel

Babbittman

Jun 12, 2015

I've had a number of BMW's over the years and I have to say my new 640 xi Grand Coupe transaction with Adrian Turek far exceeds all others. He is very responsive, knowledgeable, and well versed on ensuring the client is appreciative of the experience. Adrian represents the BMW and BMW of Manhattan brands in truly exemplary fashion. Kudos to you guys!!!

Franz L

Apr 17, 2015

Roy and Joe provided the most pleasurable car buying experience ever. I received a level of service that was above and beyond anything else I've ever experienced. My gratitude and admiration for these gentleman can not be expressed in enough words here. Not only did Roy pick out the perfect car for me, he helped me find a car that wasn't on my radar and I'm forever greatful. In the future, I will no longer be able to purchase and other automobile besides a BMW/Mini because of these gentlemen and all my purchases will be at Manhattan BMW/Mini for the rest of my life. This is a no BS review, Go down there and ask for Roy or Joe, they got your back.

Jsiony

Apr 14, 2015

Dropped off my car at bmw of manhattan for the first time abd they treated me like family. my service advisor was very courteous and kept me in the loop with everything. Ive never had better service at any dealership. Amazed how quickly everything was done. Thanks!

Stan

Apr 9, 2015

I have been servicing my BMW's at BMW of Manhattan for over eight years now. I picked up my car today and I must say that I am still thrilled with their service both personal and mechanical. I have never been disappointed with their work and their attention to every detail. The attitude there is extremely cordial and attentive. My service manager Jia Ho is brilliant and does not miss a trick. He is meticulous and truly knows his stuff, plus he is a super gentleman. It's comforting to know I can rely on BMW of Manhattan and their staff for great service.SV

J.24

Mar 16, 2015

My car was sent here after fire damage from a faulty wire near the battery damaged the car. This was back in September 2014. We are now over 6 MONTHS since the accident, and I have no car in my possession. Every time I have been told a deadline, or a possible date, it is somehow pushed back 2 or 3 weeks due to "new damage discovered", or "waiting on additional parts to come in." To add to this, there has been a complete breakdown of communication on the end of Joe Rocker and Jim Read, who I have to reach out to daily/weekly to find out the status of my car. This has been nightmare over 6 months, and I have been told by the dealership they are not willing to aid with assistance for my lease payments, and have not extended any help in a BMW loaner since the incident. In fact, the manager ( Joe Rocker) suggested contacting Avis Rental for a loaner vehicle and working with insurance to cover it. Seeing as how my policy is only covered for 30 days rental, I am glad I did not do that ( again, this has been over 6 months now). This experience has pushed me away from BMW for the lack of concern/help during this situation, and certainly from BMW Manhattan for their lack of communication/effort. As with anyone who owns a BMW, I expected better and I am disgusted with the service so far.

ZZZZ

Mar 8, 2015

My bad experience: The service advisor (I use that term loosely since he rarely gave me any level of customer service) did not ever contact me proactively. Vehicle problem was mis-diagnosed. They kept pushing out the date the car would be ready. they had to order in another new part to match the replacement part. Car returned not fixed. Fri 2:30pm -- My car was towed to BMW Manhattan after it completely died on the highway. No car rental was offered until they diagnose the car. Sat -- they tell me it needs a fuel and oil change. I show them the receipt showing that was done 6 months prior at BMW. They have no explanation for their diagnosis. Tues -- they finally diagnose and and determine it it's a dead battery (not covered) and a bad fuel pump (under warranty). They can't explain if the battery had caused the problem or if it was a result of the fuel pump failing. Says the fuel pump was ordered in the morning. Cannot tell me when the car will be ready and the advisor patronizingly tells me 'it's expensive and it takes time'. Wed -- no contact from Advisor. I email him and leave a message. He finally emails at 6:30 to tell me the car will be ready on Thurs. Thurs -- no contact from Advisor. I email at 4:2pm. Advisor now says there is an issue with the fuel tank -- that it DOESN'T FIT THE NEW FUEL PUMP! Seriously? . They have to order a new one. Again, the Advisor condescendingly tells me that this takes time, and 'don't I want it to be perfect?' Car will probably be ready late on Friday. Fri -- Advisor sends a few emails saying the car is nearly 100% ready. By the time he lets me know, it's too late for me to pick it up. I finally call the Manager, and the Advisor called me back, saying the Manager had forwarded on the messageSat am -- I pick up my car, 7 days after it was brought in, but there's one big problem. The emergency brake doesn't work. Turns out that 'perfect' repair that I waited so long for wasn't so perfect after ll -- they FORGOT TO RE-CONNECT THE EMERGENCY BRAKE! So I had to drive the car back (30 min) and wait another day for it to be repaired. I refused to work with that same 'advisor', and he kept yelling across the drop-off area that 'she's my customer!' I stood my ground and had someone else take care of me. On top of that, the invoice says that a NEW FUEL TANK was installed and that the OLD FUEL PUMP wouldn't fit, so they had to order a NEW FUEL PUMP. This is a complete contradiction to what the advisor told me. Summary; Took way too long, advisor gave few rarely accurate updates, advisor was rude/condescending/obnoxious, and the car wasn't even fixed properly! Last, I get a call from BMW 4 weeks later telling me they've incorrectly charged me a $50 deductible fee and would need to credit me. It took them another 5 weeks to give the credit.My advice -- stay away if your car needs anything more than a check up.

NP

Jan 26, 2015

I had a tire blowout when I hit a pothole. I had my car towed to BMW of Manhattan the next day and Carol promptly had my tire replaced while I waited. My car was washed and vacuumed as well.It was a pleasure having Carol as my Service Advisor and I was completely satisfied with my service experience.Thank you Carol.

Flo

Jan 23, 2015

Thank you Carol! People always recommend NOT having your vehicle serviced at the dealership. Well I recently was quoted service elsewhere and guess what BMW beat the completion and I'm worry free about workmanship..... That's PRICELESS! Fast and reliable service at BMW of Manhattan!

Dkny2005

Jan 22, 2015

I brought my car in without an appointment, which no one told me I had to have. They were nice in fitting me in on a busy morning. They fixed the few things I needed fixed and the rep there, Carol, was extremely nice and helpful in terms of making sure the work was all taken care of and that the timing for picking the car up worked.Can't complain at all, it was a very pleasant experience.

Jane P

Jan 14, 2015

I've worked in the luxury business for over 20 years so I have very high standards and recognize true excellence in service. Tom Twomey was incredibly well informed on product and performance and gave very thoughtful, personalized service. He was extremely patient and thorough. BMWs are amazing but it is professionals such as Tom that make the difference. Jane P.

trix3r

Dec 9, 2014

This place will rip you off!My airbag light came on because of a faulty occupancy mat which I have the warranty for. Zachary Gessay told me they will diagnose the car and if the result comes out with a faulty mat then they will waive the 180$ diagnostic fee. The result came out with a faulty mat but under the same diagnostic, they found a "possible faulty module" and requested a 1500$ fee. I refused to replace the module then he billed me 180$ for the diagnostic fee, which the warranty covers. I protested by saying that both errors were found under the same diagnostic process, which the warranty covers. He said I will not have to pay for it when I pick up the car. Guess what, he lied and its on my bill when I got there. He simply said "I will not waive it" and left. I paid and waited 1.5hr for them to bring my car up from the cellar.On my drive home, less than 30 mins after leaving the service center. 4 new warning lights that I've never seen before came up. Please, do yourself a favor and go some where else. All the visitors at this place look grumpy and pissed off and i think i know why.

glroark

Nov 27, 2014

In nov 2014, I lost my car keys for my 2013 3-series. Went to bmw Manhattan to order a replacement. They charged me $400+ for a standard fab key with comfort access. Got the key two days later, but was told that while the key will open and start the car, the remote door open functions won't work until key is programmed. Price: another $300. Called a manager; after 30min wait no one showed up. Left dealership super angry. Needless to say, I found out on Internet that it takes 2 min to fully "program" the key yourself by holding it next to steering wheel. All good and working now. The BMW Manhattan parts / service are just liars trying to get extra cash from unsuspecting customers. Be careful!

Aliaksandr Kikoin

Oct 7, 2014

It is my first official review and it will not be positive, unfortunately. I have debated back and forth and finally decided that i need to let my thoughts to be heard. I have brought my car BMW 2007 328i for a simple oil change and also requested a quote to change all four break pads. Turned out that i needed to change not only all break pads but also all four rotors. One of the representatives named Zack has left me a voicemail with a price quote. The price that was given to me was $1,600.00. I immediately have called a dealership in Atlanta, which quoted me the price for all OEM pads and rotors along with sensors around $660.00 with a 2-day delivery. So i was going to be charged almost a $ 1,000.00 for labor. Its okay if the dealership in Manhattan established their prices at this level. What not okay is that after i declined a quote Zack has not called me back or responded to my three voicemails. In addition i opened my trunk and discovered that my wheel lock key was missing and a compartment where it was laying was open. Zack's supervisor had called me back and assured me they did not touch the trunk or took my wheel lock key.

smerc

Oct 7, 2014

I had a nail in one of my tires and needed it replaced. Brought it in and worked with Zach Gessay. He put on a new tire for me in a few hours and I got my car back cleaned and vacuumed. Luckily, I got the tire insurance when I got the car so it only cost me my $50 deduct. Plus, Zach kept me posted throughout the whole process via email. I see a lot of people complain that they can't get the service advisor on the phone or to call back. These guys are very busy taking care of your cars. They don't sit there waiting to answer calls but run around all day. They are however available via email and respond quickly. Great service experience, great team, Zach and BMW of Manhattan rock!

vsokhi

Sep 30, 2014

It is quite a daunting process but Nick helped us quickly get a car which met our requirements. He was very helpful and I am very pleased with our experience.

IricM

Sep 24, 2014

BMW Certified Pre-Owned Dealer Car Purchase: Service was excellent; Sales person very friendly, most helpful, respectful and truely an asset to the organization. He spend all the time I needed going over the 5-series vehicles with me, set-up a test drive on the spot and proceeded to follow-up with me on my visit. I would absolutely recommend this saleman and the dealership. Great experience.

Dina4nyc

Sep 10, 2014

When i brough my car for annual check up they noticed it had a recall and the car needed to stay overnight. I have to wait for a month to get a loaner because they didn't have a loaner available. I have to wait for them to schedule it for a month. Lack of loaner availability. When I returned a month later, the loaner they gave me, it had a flat tire. They only go around the car to check the outside condition of the car such as dents, scratch etc. they are supposed to give u the car in perfect condition. The tire pressure was on but I didn't pay mind because I thought it would go away. In the evening I noticed that the rear tire needed air. I put some air. In the morning the same tire needed more air and the monitor specify me that the car had a flat tire. I called the department of loaner and nobody answer, I left a voicemail to make the complain and the call was returned 6 hours later. I told the rep that it was ok that it didn't matter to speak with her because I was called to pick up my car. I was expecting a faster response. The advisor requested to hold $750 of my card in case something happen to the loaner. The advisor never explained me that they will hold your money for $45 days after you returned the loaner. If he would explained me that procedure in advance I wouldn't gave him my debit car. Another error, when the advisor asked me for the card, he specifically asked me for my american express card and my ID card. The error there was that he was supposed to ask for a credit card with specific logo and at the end when they charged me, the list of credit cards requiered were visa, MasterCard or discover. Very disappointed at their service.

manolica1

Sep 3, 2014

stay away from this service, I have been on Aug 25th(I did appointment 10 days before, everything was booked), to change the oil for a 2014 328XI 5k miles and to see from where is the noise from the front tires, also a problem with the gear switch lights.I left the car at 10:30 am Mon to Bobby Erwin and he suppose to call me later to see what is wrong with the car, nothing happened, I called Tue morning, he doesn't answer to my call, voice messages and emails.Wed at 12 pm I arrived to BMW Service to see what is going on, Bobby tried to xxxxxxxx me and they could not find the noise, I took a test drive with one of the mechanic and he hear the noise(xxx. are you deaf?) and I told them to finish the problem with the gear shift and oil and I do not want to deal with them anymore, this was around 1:30 pm, they said the car will be done in 1h so I have a sit in the waiting area, after 3 h I ask were is my car, "in 10 min is ready", after one more hour I lost my patience and I speak to the manager Mr Jialoh Ho, he tried to explain me how is working the service, like a surgery department and how everybody is an amazing specialist, bla bla bla.finally I took the car around 6pm, what I notice, one front rim scratched and they even reset the service oil...so, 3 days the car was there a lot of waist time and no resolve.now I have the car in Brooklyn to other BMW Service, hope to be OK and fix the problems.I wished to give them zero or -5 stars....

TylerL.

Jul 20, 2014

Great friendly service people; greeted quickly and professionally. Last visit was not great. This time appears they hired quality staff. The wait time for getting my BMW is still longer than desired

jsogluizzo

May 20, 2014

Arian helped me get my daughter into a new (Certified Pre-Owned) X3. The car is amazing as was the deal. Adrian called me in advance to tell me about it when he heard I was looking for this type of vehicle. From the phone call to tell me about this car right up to the delivery of this vehicle Adrian went over and above the normal "call of duty" and I HIGHLY recommend him just as my friend recommended him to me.JFS

Packfanmm

May 18, 2014

My wife and I have purchased 5 BMW'S from Birgit Allen over the past 4 years. Birgit is honest and hard working. She Wants To Make The Right Deal for Her clients. She listens to your needs, is patient and will find you the right vehicle to meet your needs and budget. Ask for Birgit when you go to the showroom floor. She is a pleasure to deal with and takes the anxiety out of shopping for a car.

jcsousa2

Apr 25, 2014

The customer service received at BMW of Manhattan is excellent. The dealership feels like a flagship store for the BMW brand in Manhattan and Ricardo Rodriques will provide you with an exceptional level of quality service and expertise. Ricardo has an extensive knowledge of BMW's products and will spend as much time as one needs going over various vehicle options until the right selection is made. He is an absolute pleasure to work with and really listens to one's purchase objectives in order to structure the perfect deal. The deals I received from Ricardo were great! This is why I purchased two vehicles from him with-in the past year and I plan to work with him and the dealership again in the future. In addition to the 2 BMW's Ricardo sold us - we've owned about 7 others over the years and of all the dealerships we've patroned Ricardo and the overall showroom experience make this one the best.

kwilliams77

Feb 20, 2014

I bought a new 550xi from BMW Manhattan in 2011. In September 2012, I took it in for regular service. What BMW Manhattan Service doesn't tell you is that they do the service work in Queens, not at their manhattan location. Worse, they hand the keys to your car to a valet service to drive your car through manhattan to the queens facility. The valet (who was unlicensed) driving my car hit a man on a bicycle, who is now suing me, the valet service and BMW Manhattan for his injury. BMW has asked to be dismissed from the lawsuit, claiming that they are not responsible since the valet was driving. That would leave just the valet service and me, the owner, as the people responsible for this injury. And I have a lot more insurance than the valet service. This is clearly dishonest behavior on BMW's part -- I had no idea anyone other than a BMW employee would be driving my car, I did not know the car would be driven to Queens through Manhattan traffic by an unlicensed employee of an underinsured valet service. Worse, I had no choice about it -- I hope you post this because customers of BMW Manhattan Service should know the truth about BMW Manhattan, and the risk they are taking with their hard earned assets and insurance coverage when they leave their cars there for service.

Kssinny

Jan 22, 2014

What a great experience with BMW of Manhattan and Birgit Allen. After numerous bad experiences with various Mercedes and BMW dealerships, this was such a welcomed change. Birgit was a true pleasure to work with - honest, friendly, super helpful and really put in the extra effort throughout the process, even after I got the car! I will definitely do more business with Birgit and would recommend her and this dealership to anyone. In fact I'm already discussing the next car with her!

socialmail718

Jan 18, 2014

When my 2008 BMW 328xi became disabled, my first reaction was to have it towed to the dealership. Just for context, the lights, power windows, horn, radio, and heating system were functioning but the engine wasn't turning over. Christian Nguyen, the service advisor, had encouraged me to bring it to the dealership and he even coached me into writing an e-mail asking for "assistance" to cover the cost of the repairs- which I did, thinking he was truly trying to enhance my customer experience. I did know that bringing my car to the dealer would likely result in higher cost of repairs than if I took it elsewhere but I negotiated the decision by reminding myself that I own a high-end vehicle that requires the best service and that was something I knew upon purchase. However, it was very surprising to me when I was told that my car needed two things: 1. a battery, since my battery "failed load test," which was priced at $700 and 2. a starter, since my existing starter was "faulty," which was priced at $1,600. I checked the market price for that area and those parts using myCarfax and I became suspicious of the invoice I received. It was substantially higher. I opted to have my car towed to a trusted mechanic of my grandfather who confirmed that I DID need a starter but certainly not a battery. He performed the "load test" in front of me and sure enough, my battery was fine (my battery was replaced in Aug 2012 when I purchased the car). He also charged me less than $600 to replace the starter. Not only do I want others to know of my experience with BMW of Manhattan, but I also want people to know that Christian Nguyen will stand behind a lie. He attempted to align his self with me- coaching me into writing a letter asking for service, telling me he would negotiate with his manager a lower price for me- only for me to find out that I NEVER NEEDED A $700 REPAIR THAT HE QUOTED. The verbiage of the invoice DID say "recommended" repairs, which I'm sure he and BMW of Manhattan will cowardly try to hide behind, but a few lines after that, it also stated that the battery and the starter were needed in order to get the car "running" so they could further assess for other potential repair needs. In no uncertain terms is this behavior absolutely reprehensible, predatory, and damaging to the integrity of the dealership. On top of the faulty information, the dealership also charged me $133 to DIAGNOSE the issue. I will be making a claim for a refund on the grounds that the diagnosis of the battery was incorrect. No I am not naive- I do know that dealers LIE. But the common understanding that they do, does not excuse the behavior...especially when you get caught lying. I am writing reviews wherever I can and I will also be filing complaints. Please stay clear of this dealership and of this service advisor.

smizzo1

Dec 11, 2013

Michael O'Hara was professional, and courteous. I highly recommend doing business with him at Manhattan BMW. Hw worked to get me the best deal possible for my car.

AlvinAllen

Nov 20, 2013

I have been a customer of Ricardo Rodrigues at BMW Manhattan for many years and have always received excellent service and assistance in getting the right car at the right price. Alvin Allen

jayray1

Nov 19, 2013

Adrian made the leasing experience enjoyable, simple, efficient and a pleasure. I would highly recommend him to any and all my friends who many be looking to purchase and or lease a BMW. His patience and expertise in explaining the functions of the car were extremely helpful.He is an asset to BMW. I wish all transactions were as enjoyable as this one was.

coolrunningsX5

Nov 11, 2013

Purchasing my third X5 only happened because of Adrian Turek. He has made my experience with BMW of Manhattan very satisfactory. He was thoughtful, patient, knowledgable, reassuring and attentive. No question was too insignificant or could not be answered. He knows his cars and was able to guide me according to my needs and means. His customer service skills are next to none. The purchasing process was seamless.

wcg123

Oct 17, 2013

This was my first purchase at BMW of Manhattan. BMW's CPO program is fantastic. The price was extremely competitive. The car looks and feels brand new even though it is a CPO. The experience at the dealer was very good and Birgit Allen did a fantastic job getting the deal done. I am very pleased all around which is nice to say particularly when buying a used car.

Sulu1219

Oct 16, 2013

For the record... Based on my previous experiences with car dealers, if you ever said to me that I would recommend a car salesman to anyone, I would have called you crazy. But here I find myself today, all in credit to a wonderful experience with Jean-Paul Charvet and the wonderful people at BMW of Manhattan. Me? A difficult costumer has been through some crappy car buying negotiations in the past.My wife? A stickler for budgets and finances, but who like me, has suffered the consequences of uneducated deals.Jean-Paul? A "different" car sales professional. Understanding, patient and most importantly, believe it or not, honest.Jean is the perfect person to buy a car from if you don't want to be pressured into buying. He will take your needs into consideration and will work to make sure you have the best deal possible. (A grade) experience. Highly recommended!

tnh5

Oct 16, 2013

Don't Leave Your Loose Change!!!! I had the horrible experience of taking my car to BMW of Manhattan service department. They kept my vehicle for a whole week and only changed the battery. I could never get in touch with Bobby Erwin who was the service advisor. He even told me he was going to send me an email, because he was leaving the dealership in 15 mins. I made a surprise visit and he was standing around joking with his friends (and I was waiting for the email). They charge you $165 per item to basically repeat what you have already told them was wrong with the vehicle. A total waste of time and money. I would NOT ever recommend nor return to their service department. They even went as far as to steal $15 worth of change out of my ashtray and left two dimes. That is an example of their trifling business practices. When you first get there, they rush you into signing a form stating you have removed all your valuables from the car. Who would think they would be as low as to steal loose change. By the way, their labor rates are marked up higher than other BMW service departments in the area.

mbknyc

Sep 30, 2013

Ricardo Rodrigues is hands down the best Client Advisor that I've ever worked with at any car dealership, including BMW. I've leased three cars from him and cannot say enough good things about him. Ricardo epitomizes everything that the BMW brand stands for. He is extremely knowledgeable about every aspect of the cars, easy to work with, unbelievably polite and very, very nice. He always manages to find a car that exactly matches my specifications and handles every last detail involved in the transaction, so I don't need to worry about missing anything. He always devotes plenty of time to explaining the new features and making sure that I understand them. He responds quickly to emails and voicemails, even on the weekends. He alway stops by to say hello when my car is in for its annual service, and he never forgets my birthday.Ricardo should be the go to guy for anyone who wants best in class advice and service at BMW of Manhattan.

1225

Sep 12, 2013

me and my husband are a very wishy-washy-decision-maker types. so when it comes to a car, which we know we will be driving for quite a bit,the bar was even higher on the wish and wash process. adrian turek broke the mold (after 4th wash). by being so quiet and lets you think you are making a decision, not pushing for any particular model, yet informative on any, we came to a decision that one visit. adrian aside from selling the car we want, went all out to find the exact fit, on the same day. he returns each call within the hour, without a miss, follows thru till the car is ready for delivery..the piece de resistance, once he is walking you thru your brand new car, he rhapsodizes on the details, each function never too boring, and had i more time, he could have easily given me another hour just on the virtues of the heated steering wheel and seats! obviously aside from selling, he really like bmw s, period!.. a pleasant experience and will check him out again came time to change!

hardweejun

Aug 7, 2013

While walking into a BMW dealership all over the USA (and elsewhere) is usually pure joy, it seems to me that this is the only BMW location managed by Hyundai: It has been in works for years, facilities are bare and minimum, still diminishing each year I visit (strictly for NYS yearly inspection as I would not dream of buying a pencil there). Although they ask for your cellphone number in order to advise you that the car is ready, I still have to receive one of those calls. This time, the icing on the cake was that an employee monopolized for 20 minutes (I checked) the use of the one only men's toilet... and finally walked out of it with a magazine. Questions as to whether your car is ready are answered with the standard "It is just being brought down from the car wash", which means nothing as you get the exact same reply 20 minutes later. THEN you get your paperwork and pay facing a sign telling you that cars will take 30 to 40 minutes to be brought, "due to construction". The warning is accurate.As I live in Manhattan but buy my cars in NJ (the excellent Prestige BMW) and have to do the yearly inspection in NYS, I am now planning to make future trips to Long Island just to avoid BMW of Manhattan.

RobertCampos

Aug 1, 2013

Did this dealership get all their friends and relatives to put reviews up? This is widely known to be the most expensive dealership in the area and their service is ultra poor. There is a month's wait for a loaner and they keep the car for days for simple fixes (which is probably why they never have loaners). I would suggest avoiding this place if you can for either sales or service. I mean, unless you like being overcharged and your time being wasted.

read123455

Jul 19, 2013

Birgit was amazing to work with and provided excellent customer service at every turn. She truly made our buying experience seamless and fun. We will definitely be repeat customers at the Certified Preowned BMW of Manhattan.

A_Lira

Jul 13, 2013

It was time to get my first BMW, so after a lot of online research, I decided to complete the e-form to request a test drive of the model I was interested in. I was impressed that I was contacted back by BMW, within the hour of completing the e-form and after a brief phone call for more details, I was scheduled for a test drive the very next morning with the Client Advisor, Ricardo Rodrigues. The next morning I was there at BMW of Manhattan (57th street) at the agreed time ready for that test drive. Since the very first interaction with Ricardo, he demonstrated begin very knowledgeable about the make and model, and also exhibited excellent interpersonal skills which made the whole decision making process a lot easier. At no moment did I feel any pressure to make a decision, but just the confidence that I was getting balanced information from Ricardo which ultimately would help me decide appropriately. I decided to lease the car and was guided thru the correspondent paperwork process, also in a very efficient way. I picked-up my car the very next day and Ricardo took ample time to make sure I understood the basics of the car and other useful information before I drove off. Ricardo has also kindly followed up over the phone. The experience at this dealer has been excellent!

SpyrosPapadakis

Jun 8, 2013

This is my fourth new car purchase from BMW of Manhattan. They have always been good but this time I had the best experience ever thanks to Adrian Turek. He is the man to talk to about a new BMW.

Robdec

May 12, 2013

Fantastic buying experience. Birgit was an absolute pleasure to work with. She knew the cars like the back of her hand and she was able to get me in and out in no time. I highly recommend.

Pedroeadorno

Apr 21, 2013

I walked into BMW of manhattan after having been to at least 4 other BMW dealerships. Other than Rallye BMW and BMW of Manhattan, I was not impressed. Adrian was assigned to me and was extremely knowledgable. I really enjoyed the fact that he wasn't pushy or "salesy" Because of that my experience leasing the 328i convertible was a pleasant one. He was very honest as to what he suggested what packages to get with the car. It seemed almost as if a friend was guiding me and my family through the sales process. I could tell he understood the idea that by making my experience a pleasant one, I will return to him for another car when my lease is up, which is what I was looking for. The dealership, although under construction was very clean and displayed some amazing vehicles. My experience with Adrian was A+

thane

Apr 18, 2013

I had a wonderful experience in your dealership. It had been over 9 years since I purchased my last 7 series and to my surprise the same gentleman was working there. Rich Isaac came right over to me and remembering my name said Hi Thane how have you been. From that moment he made my purchase of my new 7 a joy. This is exactly what an experience at a car dealership should be like. Whether you spend 20k or 200k this experience will command loyalty. Thank you,Thane Gevas

jasonwpike

Apr 16, 2013

My wife and I worked with Adrian Turek to learn more about the BMW x3. To give you perspective, we looked at over half a dozen others competitive cars and therefore worked with over a dozen sales representatives. We are so elated with the service from Adrian. He was far and away the most knowledgeable, friendly and responsive individual we worked with. Fortunately, we happened to also love the x3 so it was a perfect match. We would HIGHLY recommend anyone interested in any BMW to work with Adrian. I believe he has been there for 11 or more years and he really knows everything about everything. He never pressured us at all, he patiently explained everything about the car, walked us through all of our options and really created the best car purchasing/leasing experience possible. We are already excited about getting our second car and can't wait to work with Adrian and BMW of Manhattan. Thanks again.Jason P.

Goodmazz

Apr 7, 2013

Over the last 5 years I had to purchase two cars without seeing them. I was out of the country. On both occasions I had the opportunity to work with Birgit. She has been the most wonderful person to buy a car from. She really knows her cars. But most importantly, she is a great communicator. All my calls, texts, e mails have always been responded to. She makes me feel important and i know she really cares.Both cars exceeded my expectations. I believe that happened because Birgit understood what i wanted and went out of her way to make sure I would get it. She is truly a professional who knows how to listen with sincerity. And I appreciate that.i will always car Birgit when I need a car.

Samantha7

Mar 19, 2013

I picked up a new BMW 328xi on Thursday, March 14, 2013. My salesperson, Adrian Turek, provided helpful suggestions and excellent service beginning with our first meeting to purchase the car, and until the pick-up last week. Adrian made sure that the car had been fully inspected, took care of all the required paperwork (BMW, Insurance, Motor Vehicles, etc) and explained all the new features of the 2013 model. I would award him 5 stars for all his efforts and will definitely ask for him, in 3 years, when I'm ready to lease my next BMW.

Reginax3

Mar 1, 2013

I had to come here a few times because I was unable tl get an appointment at life quality BMW (my favorite service location.) i needed to get my car serviced for my engine, it constantly felt like it was going to stall out (I drive an automatic 328XI.) My service advisor was not informative or helpful in this matter. He attempted to charge me for two diagnostics, each costing $160. In the end the only work that was done was "s leaning of some rust surrounding the spark plugs." They had my car for three days meaning I had to rent a car for that duration. My service advisor was difficult to reach. I tried calling and emailing tues-thurs, he finally responded on Thursday to let me know how much I now owed and what work had been done. I picked up my car Saturday morning because they closed Friday before I was able to get off work.My engine continued to shake, basically he charged me for an engine diagnostic and a steering diagnostic (why he ran a steering diagnostic makes no sense to me.) I will never get my car serviced at BMW of Manhattan ever again. I will continue to go to life quality BMW in Brooklyn as I always have.

rezimet

Feb 24, 2013

My experience with two cars was pretty horrible.On multiple occasions I had to bring back my car because the repairs were just not made, although I was certainly charged hefty fees. There was always an "explanation". Ultimately, as my patience wore thin, I sold the cars -- two high end 7 series -- and am no longer a BMW owner. Had I been told that the work would not guaranty a repair that resolved the issue, I would have saved thousands. And, with a one car that was under warranty, so that costs were picked up by BMW, return trips were necessitated, I was told, because BMW mandated certain protocols be followed so that cheaper fixes could be attempted before the final and definitve repair could be charged. BMW would follow up the service visits with an email asking for my feedback. But is it no surprise that after describing my problems with them in response, there was no further follow up to me. So now I am a happy Audi driver.

BKrishnan

Feb 2, 2013

Adrian Turek of BMW Manhattan is the best sales advisor I've seen in my 20 year relationship with cars. No matter how impossible your demands seem, he makes them happen. Truly a buyer's friend.

peterlhoang

Jan 10, 2013

We've always had great service from BMW of Manhattan (we bought two cars there previously, but Birgit Allen's work was by far the best experience we've had to date, from BMW of Manhattan or any other dealer.Having owned seven BMWs over the years, we've dealt with a host of dealers on both coasts, most exemplary and some abysmally awful (Princeton BMW, I'm looking at you). But BMW of Manhattan has always treated us right, both on sales and service issues.We would recommend Birgit highly, and even though we've moved to Texas, we would still go back to her to buy our next BMW.

artie2800

Jan 3, 2013

I was contacted by Birgit Allen to refinance my 2007 550i since I had a ballon pymtcoming due in April 2013. As always she is very helpful and gets things done. I got a decent finance rate with better terms for myself. Granted it was a small loan that I signed for. You would think that I took out a large loan. None the less you were treated like you were (Are) a very important customer.Kudos to the Dealership and to Birgit Allen for always coming thru for me.Sincerely,Art Pomerantz

Lana De Weaver

Oct 15, 2012

My husband and I just bought our 3rd BMW from Birgit and as always it's been a great experience. We won't deal with anyone else. She is great salesperson, listens to you needs and will help to make the best deal that will work for you. Birgit is professional, fun and very knowledgeable, She would follow-up with an email during the year to check that everything is OK with the car. We won't hesitate to recommend her to anyone who wants to buy a new car. Thank you Birgit!

chrisapostle

Oct 5, 2012

Adrian was great. He worked with me to construct the right vehicle, align the leasing and delivered the best experience for the most amazing automobile I have ever owned; the 2013 BMW X6.

Avipremlall

Oct 2, 2012

Great sales associate, very helpful, truly best in class customer service. Order process was seamless, quick. Car is just as beautiful as expected. Thank you!

jrhodes00

Oct 1, 2012

We drove home in our new BMW this evening, and couldn't be more pleased by the experience of this purchase. We worked with Jean Paul Charvet who was stellar from start to finish, the absolute top of the line when it comes to professionalism, expertise, friendliness, and customer service. I called Jean Paul last week, told him I was in the market for a new but used X3. He said he didn't have one at the moment but was expecting one that week. The next day he called and said he got one in and that we'd love it. We went right away to have a look, was able to smoothly negotiate a trade in, and a few days after that were driving away in a perfectly detailed, pre-owned X3. Jean Paul stayed late on both nights we were there to carefully and thoroughly walk us through the process, and tonight, even though this was probably not one of the biggest sales out of that location today, took the time to show us every button and its function and made sure we were totally happy with the experience. I would recommend working with Jean Paul to ANYONE in the market for a new, quality BMW. He knows his business, loves the brand he represents, and was an ABSOLUTE pleasure to work with. J and D Rhodes

pretk5

Sep 16, 2012

Two days ago I became the proud owner of my second pre-owned BMW. I couldnt be happier. However, I couldnt let the week end without letting you know that the success of this purchase is the direct result of Jean-Paul Charvets efforts. I wanted to purchase this car with my 24-year old son, who has recently started his own business, but couldnt afford to invest a large sum of money into a new vehicle. We wanted a safe car, a car with an excellent reputation, a car with a classic yet edgy appearance AND within our price range. Unlike other sales people, Jean-Paul never said its not possible. He spent a significant amount of time with us while exhibiting patience, professionalism and understanding of my sons needs and my safety concerns. Everything he promised, he delivered. Im sure BMW realizes how fortunate they are to have Jean-Paul working for them, but we want you to know how appreciative we are to have had the good fortune to have worked with him on our vehicle selection. Once again I am proud to be a part of the BMW family and will highly recommend your vehicles and in particular Jean-Paul to friends and family searching for their perfect car! Like your vehicles, Mr. Jean-Paul Charvet is first class. Bravo for hiring the best of the best!Patryce Ercolano

11151950

Aug 6, 2012

I came to see Birgit approximately five years ago. Ms. Allens level of professionalism went beyond all expectations. Now, 5yrs later I returned to purchase a second BMW from Ms Allen and would not hesitate to recomend anyone I know to visit with Birgit and make the selection process the most positve BMW purchasing experience possible. Joseph M. Bevilacqua

bmwe34

Jul 26, 2012

Just purchased A preowned vehicle on 07/24 from BMW OF MANHATTAN. I must say that this purchase has been the best experience I have ever had buying anything anywhere. I live in Massachusetts therefore a lot of paperwork had to be done via email, fax and phone calls. But you would never know the difference. That's a tribute to an excellent sales consultant by the name of Birgit. She was precise, forthcoming and honest. It also helped that the manager Joe Mara helped The process, no childless haggeling whatsoever. We met at a price within minutes, talk about being Professional!The delivery was excellent as I was met by Birgit. She was so knowledgeable about her product, an asset to BMW. If anyone is having any reservation about dealing with BMW of Manhattan, just look at this way. I live approximately 4rs away and I took the drive and it was well worth it.These guys are not just employees. They love what they do.They show passion and dedication. I felt like a big man on campus when I drove away.

bobcilia

Jul 25, 2012

roy was recommended by a close friend...great customer service. Bought a used 528. got great attention and service. very very satisfied, car is in great condition...great price! better than other dealership i was working with in Westchester.

mwsulliv

Jul 22, 2012

I had very specific expectations for which used car I purchased. Birgit was extremely responsive, found me exactly what I wanted, and then was able to negotiate an amazing deal. I felt like I was being treated as if I had purchased a much more expensive car, from start to finish. Would highly recommend Birgit!

ajoseph578

Jul 21, 2012

We were looking for a Certified Pre-owned X5 and going to BMW of Manhattan was the best choice. Out dealer Birgit was exceptional and took care of us from the very first phone call. Extremely diligent and insightful, Birgit walked us through the BMW experience from getting us a great deal to teaching us the technical aspect of almost every feature associated with the vehicle. We would higly recommend her to our friends and family after going through such a great experience.

gmfrancis

Jul 20, 2012

My husband Dordy and I first worked with Birgit when we purchased our first BMW 325 in 2008. Birgit was highly professional and courteous and guided us through the process with integrity. We knew then that we would not only stay with the brand with its high performance and luxury, but also knew that Birgit would be the client adviser for us. She is personable and makes herself readily available. No question or request is too small. She is a wonderful part of the BMW experience. I would recommend her and BMW in a heartbeat!

rhammond123

Jun 20, 2012

My experience at BMW of Manhattan was simply terrible. CPO "Client Advisor," Roy was by far the rudest person I have ever met. On numerous occasions he called me a liar and even went as far as showing up 20 minutes late to a meeting he scheduled with me. His response was: "I have a lot of things to do." The car he sold me was for a fair price, but later I found out that BMW of Manhattan had crashed the car in their own parking garage after I had put a deposit down. They didn't tell me and proceeded to have their own body shop do a poor job at fixing the damage. After I took delivery, I questioned them about the damage, they took the car back to their body shop assuring me the damage would be fixed properly. Well, to this day, I am still looking at poor paint work.This was my first ever car purchase and I am completely surprised that BMW America would stand for having these guys part of their franchise. I recommend you venture outside of Manhattan for your BMW purchase and service.

taubmax

Jun 13, 2012

I worked with Adrian Turek for several weeks plowing through all the options on my new X5. He was extremely patient and, best of all, flexible with pricing. No one knows the X5 and X6 better than Adrian, and he gave great advice about what I needed and didn't need in the vehicle. Not at all a typical salesperson- never pushy or trying to persuade me to purchase something I didn't need or wasn't right for my personal preference. I look forward to working with him again when it is trade-in time in a few years.

ed7024

Jun 12, 2012

Birgit Allen was very knowledgeable, professional and courteous sales representative. I will definitely utilize her/recommend her for future purchases. Thank you, E & J Lopez

fremag01

Jun 12, 2012

Birgit allen your used car sales person did a fantastic job in selling me the car, getting me into the car and any followup that ensursed. she has made the BMW buying experience a pleasure. all service and addl sales folks who have assisted me to date have been very helpful, but birgit has really gone above and beyond the call of duty and againhas made this buying experience one of BMW top quality.

tmorserc33

Jun 12, 2012

I had a very pleasant experience at BMW Manhattan. I worked with Birgit and she was very knowledgeable and helpful with my overall experience. She was professional and was able to help me obtain the car I wanted at the price I wanted it for. If you go to BMW Manhattan I highly recommend asking for her to help you in finding your ultimate driving machine.

mtl2479

Apr 16, 2012

I recently visited BMW of Manhattan during my search for a new vehicle. I had considered several different luxury brands for my purchase, but ultimately chose BMW (2012 535xi), due in large part to the quality of the vehicle and the efforts of one their Client Advisors, Ricardo Rodrigues.When I first visited the dealership, I was impressed with its size and comfortable atmosphere. I was greeted by Ricardo and was immediately impressed with his friendly demeanor, level of professionalism, deep knowledge of the vehicle and overall candor. He was very helpful and attentive during the entire buying process and contributed in a large way to my overall excellent experience at BMW of Manhattan.If you are considering the purchase of a new luxury vehicle I strongly encourage anyone to visit BMW of Manhattan and speak with Ricardo.

avicente86

Jan 19, 2012

my experience at the BMW of Manhattan was great due to the friendly staff over there and the help of a great car seller which name is Birgit Allen. the service is great and i walked out of there with what i wanted and completely happy. i would definitely recommend this place and for anyone who go over there to ask for Birgit Allen.

PRINCESS.LIZ096

Jan 19, 2012

I HAD A GREAT EXPERENICE AND WOULD RECOMMEND THIS DEALER TO ALL MY FRIENDS RICH ISAAC WAS A PLEASURE TO WORK WITH. THANKS TO EVRON TONGE I WAS ABLE TO UNDERSTAND COMPLETELY HOW MY CARS FUNCTIONS WORK. I'M SO PLEASED TO HAVE CHOOSEN THIS DEALER AND I SIMPLY LOVE MY CAR. THANK YOU BMW OF MANHATTAN FOR HAVING SUCH GREAT PEOPLE!!!!

Peter611

Jan 13, 2012

My experience at BMW of Manhattan was wonderful! Client adviser, Birgit Allen, answered all my questions, took care of all my requests, and made the otherwise stressful task of buying a car pleasurable and enjoyable. Even after my purchase, Birgit still sends periodic emails to check up on the car and make sure everything is okay. Birgit and her entire team make you feel like you have trusted and educated friends in the car buying business. In short, I would not go to ANY other BMW dealer than BMW of Manhattan: go there, ask for Birgit, and you will understand why.

CLINTMARSHALL

Jan 10, 2012

My experience at Bmw of Manhattan was very pleasent, my sales person Ricardo Rodriguez was very knowledgeable, and professional. He let me test drive the vehicle, which pretty much sold the deal. Safe to say, I will be back.

hollandpm

Jan 10, 2012

My wife and I just leased our 3rd BMW from Ricardo Rodrigues of BMW of Manhattan. Each time the experience has been better and the loyalty that we receive from BMW of Manhattan gets better and better. The prices are fair and Ricardos knowledge of the Car and BMW financial is head and shoulders above any other sales associate we have dealt with.

Artie V.

Dec 29, 2011

WORST BMW DEALERSHIP EVER! They lie and hold your car far longer than they need to. They wait until the last minute to do any work to the vehicle and most times return it semi fixed. The service reps do not call back and if you decide to hold the line, the receptionists hang up on you or never return to the line. THE ONLY WAY YOU WILL GET YOUR CAR BACK ASAP IS IF THEY GIVE YOU A LOANER. I was given a loaner once while my breaks were being serviced and received a call within 3 hours stating that my car was ready. (BTW in order to get a loaner you must reserve weeks in advance which is totally ridiculous). The time before, I waited three days for the same service. I stopped servicing my car here but retunred this time because I did not have time to drive all the way to New Jersey in order to get decent service. This service department is an embarrassment to the BMW brand.

rifaijim

Oct 26, 2011

The representative that helped me was responsive and quite professional. He understood my concerns and needs and worked to the best of his abilities, to address my needs.

kattner

Oct 7, 2011

I was approached in a very friendly and non agressive way. I never felt like the sales person was trying to sell me anything. I had the impression he was advising me. When I received my vehicle he went out of his way to explain various features i nside the car and helped me wit the installation of my baby seat as well as the blue tooth. I am planning to go back to BMW for anothet car soon. I highly recommend Tom Twomey to anyone.

tee895

Sep 21, 2011

I purchased a used Harley Davidson motorcycle with 3,000 miles on it described as Excellent condition with no issues at all. After spending over $1400 in travel costs to get the bike and ride it home, I get there to find a motorcycle that is rusty, scratched, and has dents. The motor paint was flaking as well. Live and learn, but I wouldn't recommend buying a stick of gum from BMW of Manhattan!

sparkplate27

Aug 17, 2011

Was recently in the market for a BMW 5 Series. Had the pleasure of dealing with Ricardo Rodrigues. Ricardo was extremely knowledgeable about BMW's and the automobile market overall. The experience at BMW of Manhattan was completely different from any other experience I had previously at other BMW dealerships. From the minute you walked in the door the atmosphere was very relaxed & the people there friendly and not pushy at all. Ricardo took the time to explain the different options that were available and in my opinion went above and beyond. While circumstances arose where I was unable to purchase the vehicle, I would recommend anyone looking to purchase a BMW to see Ricardo at BMW of Manhattan....It is worth the trip into the city.

mcbaran

Jul 20, 2011

Worked with Adrian Turek - he was the best. A big help who knew just what we were looking for. I would highly recommend him to others.

aramsundar

Jul 5, 2011

By far the worst BMW Service ever from the service department to the individuals who work there. Ever since dropping off my vehicle to be serviced at this location it was a WASTE of time and MONEY (what is the 4yrs/50 miles warranty good for??!). In all, Jeff Cicero is the worst Service Advisor, he makes excuses each time you call him, beats around the bush and doesn't care about you. The service department damages your car when returned when it was clearly in immaculate condition brought in, "magically makes parts on your vehicle stop working when it was working perfectly fine", doesn't get the job done right the first time with going back and forth and DOES NOT, I REPEAT DOES NOT GIVE YOU A BMW LOANER in exchange when your car is abused from this dealership or with having a warranty on your vehicle. I dont want a crappy rent-a-car. I bought a BMW for a reason and dont want to drive around in a beat up Chevy. If I wanted a Chevy, I would have gone out and bought one instead. On top of that, although I was contacted from the head Service Advisor (Sal Rubino), dealt with other Senior Advisors supposedly (Jai Ho) about my issues, dont waste your time and breathe on them because theyre a bunch of degenerates who quite frankly don't value you or your time as a customer and they all put on a show and act the same. As for the staff, from being checked out too waiting for your vehicle, is absolutely horrible. Personally this is my .02 cents and experience from this dealership and hope whoever is reading this right now experiences better. But I warn those ahead of time to stay away from BMW of Manhattans sales and especially service department.

lenemachine1

Jun 27, 2011

The price that I paid for the vehicle was very fair. Service is top notch and loaners are available when an appointment is made. The dealership is located centrally, and is very accommodating.The team is very professional.

cofyknsult

Jun 15, 2011

Let's face it. There is nothing abominable about BMW of Manhattan, it would probably rate quite acceptably if it catered to Yugos, Ladas or other clunkers... Only the fact that it constitutes the only bad tooth in BMW's otherwise perfect mouth makes it remarkable. I can cope with a yearly visit to get my NY State inspection sticker, which is what I just did on a new car intentionally ordered in NJ, but I would not dream of buying anything else there. You are a number and made to feel like one. The representative who picks-up your car has no name, or it just look like it. You get your car back 2 hours later after waiting in line to pay your small bill and waiting again for 20 minutes for the car to show up. They are supposed to call you on your cellphone when the car is ready, but it has not happened once in 14 years. Meanwhile, the "customer lounge" looks and feels like the inside of an elevator, your question whether wi-fi is available while you wait is met with shrugs or outright lies ("Yes, but it does not work today due to construction"), your then request to use a computer is firmly turned downI have had better service and friendliness at airport check-in bag drops. Then again, customers not used to the normal BMW attitude and service might find the experience not so terrible.

mmandel

May 26, 2011

This dealership is pathetic. I've been there twice and both times they screwed me. The first time they wanted to charge $130 to diagnose every tiny issue I wanted them to look at. I took my car back and left.The next time they were replacing tires and an airbag. I've now been waiting nearly 3 weeks for work that should take 2 hours tops. They can't manage to order tires and get them in.The place is like a giant factory and they can't keep track of what's going on with any car. Everything about their operation is pathetic and unorganized.Since I had to put in an employee name, I should note that Jeff Cicero called me regularly and apologized. However, every time he called he had a different excuse for why nothing was getting done on my car. I honestly believe that he was embarrassed by how long everything was taking, but clearly he wasn't the one truly overseeing the repairs. This all goes back to the fact that this place is all about quantity over quality.

greglau

Apr 2, 2011

I have nothing but good things to say about Adrian Turek. From the purchase to delivery of the vehicle, Adrian was patient, extremely courteous, and provided prompt and reliable service. He was never unresponsive or overbearing, just all in all a great salesperson. I would recommend Adrian without any hesitation!

ritzsu

Mar 31, 2011

This is my second time dealing with Phil and frankly in my experience with BMW, he is the only individual that actually attempted to resolve concerns. He has been forthcoming, responsive and on point in all my dealings. He is a good reason why I elected to go for the BMW for the second time and will recommend him.

Contributor NYC

Mar 6, 2011

A year after purchasing a 5 series, the battery failed regularly. They stated the warranty and full service program only applies if driven 7,500+ miles annually. BMW USA declined to honor these agreements as well. After two years of miserable behavior by BMW Manhattan and filing a lemon law complaint, they solved the issue. At the end, they acknowledged missing a service bulletin regarding a flaw in the auxiliary fan switch.

Allcity118

Feb 17, 2011

Peter is a great salesman. He was extremely helpful and ran through everything I needed to know about the car. The whole dealership was very kind and helpful. I find it great that the service department is located I'n the dealership and I do not have to go far for it .

keneisha24

Feb 16, 2011

Mr. Douglas Laviest is a good salesman, he took time out to walk me through the details of my purchase and tough me how to use all the features on my car, after the sale when i needed help he was always there. Everyone at the dealership has been supportive of me as if i was a member of the family. I would recommend BMW OF MANHATTAN to my family and friends.

cpagano

Feb 1, 2011

Grace was very pleasant when i initially called the dealership with questions. I made a trip into NYC just to speak with her in depth regarding switching over to bmw. She sat with me and answered all of my questions, presented me with options and i ended up walking out of the dealership with a new lease contract on my 2011 x6. Grace was again helpful when i needed documents emailed to my insurance company, and emailed the documents over immediately. I look forward to working with her again in the future.

hsung

Jan 25, 2011

This is the second BMW I have purchased from BMW Manhattan and again the service was excellent. Roy was very accomodating with my schedule and always a pleasure to work with. He was very knowledgeable about my vehicle and took care in explaining all the details of the car. Jodi made the process easy and answered all my financial questions thoughtfully. I would definitely recommend my friends to this dealership.

israelg

Jan 24, 2011

I found the salesman to be very helpful. He spent as much time with me as I needed, answered all of my questions and did not try to pressure me into purchasing a vehicle. Negotiating the price was also easy and pleasant. The actual purchase and pick up of the car took much less time than I have experienced at dealerships for other car brands.

cklapper

Jan 22, 2011

Adrian Turek made my purchasing experience exceptional. Complete information on the product and excellent reccomendations regarding options, packages and financing. No nonsense in negotiating the purchase price. Honest disclosure as to delivery date. Appropriate time spent familiarizing me with the car once delivered. I would confidently recommend Adrian and BMW of Manhattan to anyone interested in purchasing a BMW.

lubis

Jan 22, 2011

I would recommend this dealership. Mr. Daniel Micu, the Client Advisor, was patient enough to explain to us various options offered. As this is our first car in the US, he helped us went through all the process and answered all our questions. The service provided is excellent.

nikesz

Jan 22, 2011

Pricing could be better, but the dealership and the people are friendly and help you a lot throughout the buying process. I would recommend them.Pricing could be better, but the dealership and the people are friendly and help you a lot throughout the buying process. I would recommend them.

lgrassia

Jan 21, 2011

I recently brought my car in to be serviced at BMW. Overall it was an excellent experience. Not only did Doug offer to drive me to work in the morning he was waiting outside my job for me when I was done. My car was repaired and to my surprise super clean!! I would recommend BMW of Manhattan to anyone. Thank you Doug!

JQUERCI49

Jan 20, 2011

THERE WAS TOTAL PROFESSIONALISM...NO HAGGLING,NO PRESSURE,HASSLE-FREE,ACCOMADATING,FUN,FRIENDLY....AND TO THE POINT WITH SUPERB FOLLOW UP.I will definitely be a return customer and reccommend this dealership to my friends.It was the easiest car purchase I ever made.

LAFITE

Jan 20, 2011

Peter Wohl was incredibly patient and shared a great deal of information with me about everything from the quality of construction of the M5 and X6 to the trained technicians at Manhattan BMW. It is apparant to me that he has a true love of not only the product he sells but the dealership he works for. He truly made me feel welcome and hoped that he would be able to welcome me into the happy family of Manhattan BMW customers very soon. He even offered to pick up my car if I ever had a problem getting into Manhattan since I spend most of my year in New Jersey. When I asked him why he worked in Manhattan instead of near his home in New Jersey, he told me there was no comparison in quality between the dealerships in New Jersey and Manhattan. I believe him.Thank you for a great and friendly experience.

lenemachine

Jan 20, 2011

I worked with Peter Wohl who I met through his wife, and he treated me with such professionalism and courtesy. He went out of his way to get everything done for me, and get me the car that I wanted and love.Manhattan BMW has great service. Joe Rocker has always gotten my car fixed quickly.Thanks Manhattan BMW, and thank you Arlene.

pjseiler

Jan 20, 2011

Peter was great, would recommend to anyone!! He came in on a holiday to meet me early because it worked with my schedule, then he stayed late to deliver my car. Great service is hard to find in New York and Peter exemplifies the best of the best. Great car, great dealership. Couldn't be happier.

tgomes

Jan 20, 2011

Milan was exceptionally professional and kind. He really worked with us to get a good price on the truck. He saw my partner and I at late hours in the evening and stayed longer to see us long after his work hours. Milan also assisted us in the registration process from NY to Mass which can be complicated. He is very well versed in the BMW products, and demonstrates a boat load of knowledge. He is a great guy. And although I'm living in MA., I will be back to this BMW dealer, to purchase my next vehicle from Milan.

TR4501

Jan 20, 2011

This is the second car i have purchased from Ricardo. He is outstanding to deal with. He is honest, straightforward and committed to building a long term relationship with his customers. I highly recommend him to anyone looking to purchase a new BMW.

G2worldwide

Jan 19, 2011

Phil helped us through all our corporate red tape and made buying our new company car extremely easy. He went above and beyond, making sure we had all our ducks in a row. He was extremely knowledgeable, reliable and easy to get ahold of. All around great experience!

Vlatronica

Jan 19, 2011

I was so pleased with the amazing customer service David Tannenbaum displayedThe entire experience was enjoyable and I would absolutely refer my friends and family to Manhattan BMW and ofcourse David.Dave was a great listener and always conducted himself in the most profession and courteous manner . Dave has set the bar so high and I will definitely be returning and do business with Dave. All sales people should follow Daves professionalism

schell98

Jan 18, 2011

Dave gave full information about pricing, discounts etc. before I even showed up. I didn't even need to ask him, even though I would have asked. He was completely open and transparent and gave a great price. That is why I gave him my business. I would highly recommend him.

libraregular

Sep 12, 2010

Tom was very upfront and did a great thorough job, helping me find exactly the car I wanted out of the 20 something CPO cars they had in stock.He was also very helpful and courteous after I purchased the car, answering questions and helping out with minor things that needed to be done on the car.

danielita172002

Jul 1, 2010

Our experience at Manhattan BMW was not a great one, sorry to say. When you go into a place to buy something you wish for a nice sales person. I cannot say that it was a bad sales person but definetely not a friendly one. He showed us he did not care if we buy or not. We were not given options, only "IT IS WHAT IT IS" - if you buy a convertible car now this is what you pay for, you should wait until winter to get a deal---i mean, what sales person says that??? We went to buy a new 1 series convertible. We waited a while for a sales person to come and see us in the first place and then the entire experience was a mess. Maybe he was having a bad day, not sure, but we ended up feeling like he does not care if we buy or not. We left. We ended up going to Hassel BMW the next day and the service there is AMAZING. They are friendly, nice, helpfull, they give you choises, work with you, and we eneded up buying a 3 series BMW convertible at an amazing price. We are happy with our purchase and we loved Hassel BMW--we recommend them 100%!!!!I had to rate this Manhattan location as poor service as this is what we got, sorry!!! I would definetely not go back to Manhattan BMW.

Curbancz

Jun 30, 2010

My husband and I recently visited BMW of Manhattan to shop around for a new car. We met up with Adrian Turek, who exceeded our expectations when it came to making it an enjoyable experience. He showed us a wide range of cars, explaining what would best fit our needs for a family of three. We were undecided between an X5 and X6. Adrian took the time to go over both, reviewing various options and comparing both models. The whole experience was easy and fun. Best salesperson we have worked with...his enthusiasm, expertise and friendly approach was well worth the drive to Manhattan from NJ. No local dealership could compare to the service and treatment we received. Thanks again Adrian. We can't wait to pick up our X6!

rmora1

May 18, 2010

I recently purchased a BMW 2011 X5 and was helped by Adrian Turek. He provided excellent service and was extremely professional in all aspects of the transaction. I look forward to working again with Manhattan BMW in the near future and would highly recommend to others.

bmw328xi2009

May 14, 2010

Although we did not lease our BMW from this dealership, Rich Isaac was happy to assist us with scheduling our service appointment. Rich and everyone at the dealership was professional, knowledgeable and extremely courteous. When our lease is up next year, we plan on leasing our next vehicle from BMW of Manhattan.

hailcesare

Apr 28, 2010

Milan Milosevic was very trustworthy, and sincere as I began researching the purchase of my BMW. I went in to BMW of Manhattan with very limited knowledge, and Milan took the time to go through various models, and specifications with me at length. As it was my first visit, he politely answered all my questions while I did not feel pressured in any way. Milan called me one weekend with details about a specific BMW that met my specifications in my price range. Based on this call, I wound up purchasing a pre-owned BMW over a lesser quality model that I would have otherwise purchased. When picking my newly purchased BMW, Milan spent more time than I would have otherwise expected in walking me through all the features in great detail. I left the dealership feeling content, and very well informed on my purchase.I thank Milan for his time, perseverance, and most of all, his professionalism in helping me to make a very well informed investment decision.Milan comes very highly recommended by me based on my experience.

jdimaur

Apr 22, 2010

Work with Adrian Turek. He was the best car sales associate I have ever dealt with. He is very passionate about the cars he sells and goes the extra mile. I was lucky to find him and will continue to buy from him. Very easy process from start to finish. I left bmw about 2 years ago and went to audi but I'm so happy I came back. He really made sure I got the right car and I was pleased that I went with the options he suggested.Continue the good work!

Rwaldon

Apr 17, 2010

Birgit was very very helpful, pleasant, patient and kind. I only went to the dealer to look around. I didn't expect to buy anything. But! with her help once she saw we were interested we purchased and came home the same day with a Certified pre-owned 2007 X5.We are so happy to have met her. And what a special person she is as well.

amitchell

Apr 14, 2010

I have never been happy with the level of customer service I experienced when my car was due for service, until now. Art Fenton is the best service advisor I have ever had the pleasure to work with. He not only meet my expectations he exceeded them. He made me feel like a valued customer and he cared for my car as if it was his own.

justinsoho

Apr 14, 2010

Car and price were great, but even better was customer service: After I bought my preowned 335 and noticed one of the tires was leaking air a week or so later my client advisor (aka salesmen) Craig Sussner agreed to take care of it even though tires are explicitly NOT covered by warrantee (new or pre-owned). Precisely the response you'd expect from a responsible dealership.

Lautin

Apr 13, 2010

Peter was courteous, knowledgeable, and very helpful in selecting a BMW. He explained in detail the features, how to use the navigation system, backup guidance camera, and satellite radio. Before purchasing we went for a test drive and were sold. I am enjoying my X5 now, thanks to Peter.

amitchell

Apr 12, 2010

I was in the market for a luxury car after my three year lease expired on my Acura TSX. For several months I debated over a BMW, MB, or a Lexius. My decision to purchase a BMW was made easy when I meet Jean- Paul Charvet. He was the best sales person I have ever had the pleasure to work with. After one test drive I understood why they call BMW the ultimate driving machine. Mr.Charvet worked hard to find the model car I wanted,in the color wanted,with all the features I desired. He also went the the extra mile to find a finance option that worked with my budget. My BMW is not only the ultimate driving machine, the level of customer service I recieved was also above and beyond. I love may car and I love BMW of Manhattan. I plan on only buying my futre cars for my family and I from BMW of Manhattan.Thank you Jean-Paul

Drapese

Apr 12, 2010

Mike was knowledgeable of the product and extremely helpful in the intire process. I live in Maine and first asked him to find a specific car. He did that within 3 months. He then helped me through the process of purchasing the car over the phone and through fax transactions. I still wear my BMW Manhattan plate holders in Maine and recommend them and Mike to anyone here looking for a BMW. The service is worth the trip..

dsarner

Apr 12, 2010

My experience at BMW of Manhattan was so positive that I have bought 2 other vehicles from Peter since purchasing my first one. Not only was the price very good, the service he provided was exceptional. He really seemed to care and wanted to make sure that I was satisfied. I would and already have recommended friends to Peter.

jwinkleman

Apr 12, 2010

This is our third BMW from BMW of Manhattan and when it is time for our fourth we will return. Rudi Pagano is a gentleman. He understands our needs and always finds the correct car for our family. He is honest and straightforward (and, has a lovely sense of humor). Those are important yet rare qualities to find in a salesperson. Jeff Cicero in Service always goes the extra mile - finding the time to have us come in and providing the best repair. Kudos to BMW Manhattan management for putting together a great team.

skimmer

Apr 12, 2010

This dealership has a great selection and wide range of CPO bmw's with a friendly full service experience which made the process for this 1st time buyer very very easy from start to end. I would highly recommend Milan Milosevic and the quality this dealer stands behind.

rpldds

Apr 11, 2010

Whenever I went in for service Mike Salamon always greeted me quickly and attentively. He was always professional and made me feel as though this dealership truly cared about my service needs Because of the service I received I would only want to purchase another BMW from this dealership. Mike Salamon is the reason I hold this dealership is such high regard.

DAR4NSG

Apr 9, 2010

MY EXPERIENCE AT MY BMW HAS ALWAYS BEEN SUPERIOR. THE SERVICE AREA AND THE SERVICE ADVISOR, JOE ROCKER ALWAY MAKE ME FEEL LIKE I AM PART OF A LARGE FAMILY...ITS A HAPPY PLACE. I HAVE NEVER REGRETED PURCHASING MY BMW OR HAVING IT SERVICED AT THE DEALERSHIP BECAUSE OF THE GREAT RAPPORT I HAVE WITH JOE AND THE STAFF. I WOULD RECOMMEND THIS PARTICULAR SERVICE DEPT TO ANYONE WHO ASKS, AND ASK FOR JOE, HE WILL GREEET YOU WILL A FRIENDLY SMILE AND EXTREME PROFESSIONALISM.

Dr.King

Apr 9, 2010

BMW of Manhattan is a great place to purchase a car. When I purchased my CPO BMW it was hassle free without any problems. I was able to get to a price I can afford, and the car was in excellent condition. Roy is an excellent sales agent who made sure all my needs were meet. Living in New jersey I have the option to service my car closer to home, but I choose to bring it to BMW of Manhattan where the service is excellent. All my future purchases will be made from BMW of Manhattan where I made some good friends who treat me like family.

kghachem

Apr 9, 2010

BMW of Manhattan is the best dealership I have encountered in the United States. I have purchased several M5s from this dealership and everyone that I have dealt with there is an absolute professional whether it be in sales or service. They know their jobs and they perform them supremely. I couldn't imagine buying a BMW or servicing one at any other location.

Lauratennis

Apr 9, 2010

Milan was great. I had never purchased a car from a dealership before and was concerned about the process. Milan's relaxed, confident style put me at ease from the start. He was very responsive, professional and knowledgeable with regard to my concerns. Milan made the purchasing process very easy for me and I ended up with an awesome car. In the one day I have now owned my new pre-owned manual transmission convertible BMW, I have already received numerous compliments from friends, family and passers-by. Even my big puppy dog doesn't want to leave the passenger's seat! The 328i really handles like it's on rails and the stick shift makes the driving experience a true sport. I dont know why I didnt make this purchase sooner.

razamora

Apr 9, 2010

My overall experience in my purchase of a CPO BMW was outstanding here. Rudi Pagano was a pleasure to deal with and was extremely helpful in preparation of final sale, loan, registration and insurance of the car. In general I felt that I wasn't just a sales figure, I was a valued customer which is rare these days.

rosenh

Apr 9, 2010

Very helpful and friendly from sales to service. They go the extra mile from explaining the problem to walking down to the parts department. The sales discussion was very thorough, explaining all the options and allowing a test drive. Service on a previously purchased BMW did all the right things.

SEBI

Apr 9, 2010

Doug Laveist and Jodi Staub were professional, helpful and made the experience great for us. The very clearly (repeatedly, and patiently) explained the different options available to us and the consequence of each choice/decision. At the end of the process, we were very comfortable with our decision.

skim0408

Apr 9, 2010

My experience working with BMW of Manhattan has been nothing short of excellent. Paul Simon and Rich Isaac always made it a very comfortable and pleasurable process. As a result, I have purchased multiple BMW's from them. Considering I have several other BMW dealers closer to my home, I was sold on their service, trust, and follow thru. In addition, I was very impressed with their service facility and received excellent customer service from Jia Ho. I highly recommend BMW of Manhattan as they are by far the best dealership I've worked with.

taubourg

Apr 9, 2010

This dealer is amazing. The car I received was more than I thought it would be it was in Great condition owned by only 1 person and it had low mileage considerable it was used. I felt my experience here as a customer was good and the dealer (Birget Allen) customer service was outstanding. I definitely would refer my friends and family to this dealership.

toddlmiller9

Apr 9, 2010

I found Peter non-threatining and knowledgeable about the cars and the various programs available. My interactions with him and the rest of the staff there has always been professional and accomodating. I have subsequently used the dealership afor repairs and service and found those services to be excellent as well.

VincentRT

Apr 9, 2010

I visited many dealerships throughout the buying process. Not only was I provided with an unbeatable price, but Phil was extremely helpful and understanding throughout the entire process. People like Phil are a rare breed in auto sales industry, and if you are in the market for a new or used BMW I highly recommend giving Phil a shot!

Yasmeen5604

Apr 9, 2010

I found the customer care at this dealership to be excellent. Mr. Twomey answered all my questions, showed me all the features of the vehicle, and assisted me with my trade in. He found the car with the features I wanted and within the price range I was looking for. I was very pleased with the service I got the day I went to look at the car and the day I picked up my vehicle.

zeemee

Apr 9, 2010

I have been going to BMW of Manahattan for 5 years to service my 7 series. I have never had a bad experience with them. The car is always ready on time and the service is nothing short of excellent and professional. I've worked with Jia Ho exclusivley because he has never given me a reason not to. In fact, I always call him directly now and he is always there to answer my call or return it promptly. He knows what he is doing and is always honest with me. Last week, I had to get work done on the car and he suggested it might take a few days given what the problems were. I was prepared to be without a car for while, when he called me later in the day to tell me the car was ready. It is this kind of efficient, courteous professionalism that makes me want to own a BMW forever.

dvyne1pmc

Apr 8, 2010

BMW of Manhattan is always so knowledgeable in regards to their products. Everyone in sales and service are always helpful and attentive to their customers.Richard Isaac is always our "go-to" sales advisor in the dealer. My family has bought 2 BMW's from him. He is knowledgeable and always very helpful. I recommend him to anybody who is interested in buying or leasing a BMW.

marvinumeroff

Apr 8, 2010

The dealership is very professional and great to deal with. Service is top notch. It is very convenient.When you walk into Manhattan BMW, professionalism exudes throughout. I use Peter Wohl as our salesman, and he gives terrific prices, and gets you into the car that you need. His price is very competitive, and he goes the extra mile to help us. The loaners are clean and new.Manhattan BMW, thank you.

michaeltaub

Apr 8, 2010

Jessica is very friendly and always makes sure service is done correctly and within promised time frame-appointments are on-time, and prices are never an issue, as most of the service is free, and anything that needs to be paid for is competitively priced. I'm very satisfied with BMW of Manhattan and with my service advisor.

mshostak

Apr 8, 2010

Grace Chen and I met at a New York Auto show several years ago. She is smart, friendly and knows her cars well. At the time I met Grace, I was driving a BMW 3 Series Wagon and she told me about the X3 which was still a year away from market. Grace stayed in touch and when my lease was up Grace ordered my first X3 for me. I have just leased my third X3 from Grace. It is a terrific car for us to travel to our weekend home from lower Manhattan. I don't know if my next car will be an X3, but I'm certain that Grace will help me find the right BMW for us. Grace makes getting a new car a pleasant no hassle experience ... as it should be. Manhattan BMW provides friendly, attentive service and my cars have been well looked after by them.

sp814

Apr 8, 2010

I've brought my 3 Series to BMW of Manhattan several times for service and was very satisfied with the work performed each and every time. The time frame for pick-up and prices for the work performed always seem fair. The staff is extremely friendly and knowledgable, and is honest and upfront about any additional costs, delays in pick-up time, etc. I appreciate their honesty and feel that they do care about their customers. I had an issue with my car once, and John P was very prompt and professional in letting me know exactly what was wrong. He explained the problem and the charges and was extremely helpful. My car always comes out of there cleaner and more beautiful than the last time. I have and would recommend this dealer to anyone.

TCDMD

Apr 8, 2010

I live in New Jersey with two BMW dealerships within a few miles but have purchased my BMWs from Mike Kelly at BMW of Manhattan. Mike is a true professional and a pleasure to deal with. The staff at Manhattan always makes you feel like a special customer, something that is truly lacking in todays marketplace. Mike is always ready to help with any issue and it usually only takes a quick e-mail or phone call.I would highly recommend Mike Kelly and BMW of Manhattan and I have on many occasions.

tommyloveiii

Apr 8, 2010

I bought two cars from Grace: 2008 M3(New), 2006 X5 (CPO). She was fanstastic and make the sale process so easy to navigate as compare to other places. She knew what options I wanted, build/find the right car and got the best pricing. I know I can trust her with all my car purchases.She also set me up with Jia Ho and Freddy in servicing. These guys are great, took care of me, always delivered on they promises and are very responsive when I have questions (I'm a car guy, so they get a lot of questions). With the maintainance free program, it's worry free service both financially and mentally. Some of the other guys are not so great, but Grace, Freddy and Jia Ho are the best I know.

asuncion47

Apr 7, 2010

Great sales dept. Bought my new 335 here and they extrememly friendly and responsive. I still keep in contact with my Service Advisor, Richard Isaac.Always get service done here. Timely and great communication. Always satisfied with the work done. Highly recommended. I always deal with Freddy Chan.

leahmailene

Apr 7, 2010

I will have to say that BMW of Manhhattan provides superb service. Richard Isaac was an extremely knowledgable and excellent sales advisor. He was very thorough and explained everything in detail when I ordered and picked up my vehicle. I would have no problems recommending him or BMW of Manhattan to anyone I know.

brycoles

Apr 6, 2010

I have had a number of BMW cars from this locationI had a lease on a 3 series and two years ago upgraded to a 6 series white convertable.The dealership is fantastic. Really professional and organized.What really makes BMW of Manhattan so great to me is my service rep Buddy.I run a very large Films Production Facility in NYC call Citysage.We deal with celeberties all the time and hundreds of people in the movie industry. I have not met within my staff or in the industry (and ive been in it 20 years) a person more concerned and aware of customer serive as Buddy. He really cares and it shows. He also have a great deal of knowledge of the cars.I am really impressed with BMW of Manhattan and the staff they have on location.Great job.Brian Coles

mblackster

Apr 6, 2010

From the actual purchase, i have purchased three in six years, to all the servicework i have needed i can only say it is always a pleasure to work w/ bmw of manhattan.everyone always remembers me and asks how things are going. my car is usually ready way before the promised time and is given back to me cleaner and nicer than when i handed it over.i would rate this a++++++. anyone looking for a great driving experience from start to finish should go to bmw of manhattan.thanks to buddy samaroo, jai ho, and tom twomey for everything.

lovemybeamerguy

Feb 17, 2010

I felt the need to write this because of some of the negative comments...no matter what, having an issue with your vehicle is a pain, and they're handling of my situation, especially joe, was quick and painless. Joe secured me a loaner almost immediately and they returned my car in 2 days.

mmmpilot

Feb 17, 2010

Overall I've had great service despite the fact that this is a very busy dealership. The car has always been ready when promised and if they needed more time I appreciate their honesty. The price is OK but that's par for the course when it comes to BMW.

reviewboost00

Feb 2, 2010

I rate my experience with BMW of Manhattan with a 5 stars because my service provider Art Fenton was great he really help me to understand the different problems as well as kept me informed...the next time I am there I would request him to handle my service needs

Sid

Dec 29, 2009

Service Department: These guys are terrible: rude, argumentative, condescending. Don't remember ever being treated this rudely by a "service" organization before. Avoid at all costs. Bought the car here last year, even the salespeople are rude.

ericsnow

May 22, 2009

I had an issue with engine oil leak and noises coming out of front tires so I dropped my bmw at BMW of Manhattan service center. Service advisor Michael Ciasco made an initial assessment and verbally promised that all reported issues will be resolved for $4100 and repair work will be done in 2 days. Never responded my emails/phone messages and 3 days later we are told that additional $1500 will be charged to fix an oil-pan which wasn't detected during initial assessment. I asked him to send detailed break down of labor/parts and he sent me an invoice which was over charged for nearly $500 and upon my inquiry he responded in very unprofessional manner. Basically he was busted lying to me on an invoice and thinks that I was stupid enough to understand invoicing. So he becomes greedy and blamed billing department that they made an error. So I visited BMW of Manhattan service center the next day to resolve my issues but Michael refused to see me and instead directed to Jialoh Ho a senior service advisor. Michael saw me at the entrance door but pretended that he didnt even know me and was shaky and couldnt look into my eyes when I greeted him. If he was honest why would he be afraid to see me and work with me?? BMW of Manhattan service centre has serious ethical issues and service advisors are not qualified at all, though they pretend to be. They would tell you that everything will be fixed at the beginning but ****the trick is that they would never tell you that other issues may come up after fixing issues detected during initial assessment. This is exactly what Michael did and he cant live up on his own words so, he would not even see me and had me work with his manager Jialoh Ho. Only then I realized that Jialoh Ho was a real Korean Thug who was ripping off every customer, while pretending to be honest service advisor. So I asked him to take me down stairs to inspect my if the leak was really undetectable during initial assessment. And After inspecting oil leaks myself it was obvious that even a non mechanic person would have detected since the leaks were clearly visible coming out of oil pan. Jialoh Ho started to Bullshit how the oil was pouring at the beginning and they would not know until engine housing was fixed, which was a complete lie. Upon request to test drive, Jialoh Ho refused and verbally insulted by saying that "he is concerned that I will run away without paying the bill". He kept saying that Let me know, If we have problem paying the bills. At one point Mr. Jai insulted us again by saying, "I don't work for you, I don't work for you and who are you aggressive with??" and responded to our questions in very unprofessional manners. We requested to get Michael involved since he was the person we originally spoke and agreed upon, but Jialoh Ho refused again. Im not sure why Jialoh Ho would refuse us to talk with Michael. Obviously something was fishy and Jialoh Ho just another Thug with full intent of ripping customers. At one point honest mechanic wanted to put tires to see if the noises has really gone away but Jialoh Ho refused. I hope that honest mechanic would not be punished his willingness to help me!!!!! What kind of service shop would not allow to test drive your own car to make sure that things are fixed as they supposed to be??? Well BMW of Manhattan does!!!! I was fixing some of the things on my own so I was able to estimate labor hours. On the bill Thug Jialoh Ho inflated as much as twice for labor hours. Thug Jialoh Ho took 4.4 hours to fix the cylinder head cover gaskets, which I would have done in less than 1 hours if I had an equipments. For engine house oil leak techs only replaced $82 pipe and Jialoh Ho claimed 5.80 labor hours for $725. I can go on and on but, be ware that they would inflate the labor hours so make sure that you ask the price break down before doing any service. Other wise these Thugs will rob your money and before you realize, it will be gone!!!!! We came home empty handed with none of our problems resolved, but charged for $3800. We trusted and relied services provided by BMW of Manhattan but it was really Tragic to be treated unprofessionally by the Thugs. If the Thugs Jia and Michael are to make money out of customers with such unprofessional & unethical behaviors, I'm concerned that they would become negative role models for BMW organization. Im not sure senior managers are aware that they do have such employees. It is a big sin to take someones money without really finishing what they asked for and I would not be able to sleep at night if I ever did this to someone. America has become a place where you cant trust anyone and Thug service dealers like Jialoh Ho becomes role models to think why you should never go to dealers. Car dealer job is most complained and most unethical job according to the statistics. I do believe one thing though that if you rob money from someone that money will never stay with you for go

NELSON1234

Mar 10, 2009

MY M5 GOT SIDESWIPED IN CITY, SO I THOUGHT I WAS DOING THE RIGHT THING BY TAKING TO THE DEALER. BIG MISTAKE, STAY AWAY FROM THIS PLACE. THEY CHARGED ME $3200 FOR FOR A CRACKED SIDE MIRROR AND A SCRATCH DOWN THE SIDE. CLAIMED THAT THE TWO PLASTIC PIECES ON THE MIRROR WERE $600 BY THEMSELVES. I ALSO WAS GETTING A FULL SET OF TIRES SINCE THEY TOLD ME THE REAR 2 WERE WORN AND ONE IN THE FRONT HAD A SLICE, ANOTHER $1800. SO I GAVE THEM THE CAR, ADMITTINGLY, KNOWING I COULD GET IT MUCH CHEAPER SOMEWHERE ELSE BUT THOUGHT THE QUALITY AND SERVICE WOULD BE SUPERIOR. I WAS SO WRONG. WHEN I WENT TO GET THE CAR, THEY COULDNT FIND IT, I'M SERIOUS, SO I WAITED AN HOUR.(THEY DID HAVE GOOD COFFEE)THEN I FINALLY GET THE CAR, THEY EXPLAIN TO ME THAT I HAVE TO COME BACK BECAUSE THE THEY CHIPPED THE WOOD TRIM FIXING THE MIRROR (DONT ASK) AND THEY FORGOT TO TO PUT THE EXTRA FRONT TIRE THAT WASNT WORN IN THE TRUNK, SO WE HAD TO GO GET IT. WHEN I FINALLY GOT OUT, I WAS SITTING IN TRAFFIC ON 57TH, I NOTICED THE GAS IS BELOW E. YES BELOW E! SO I TURN AROUND GO BACK IN AND WAIT ANOTHER HR WHILE THEY GET ME GAS. THE CAR WAS LITTERALLY ON FUMES, THE ENGINE WAS HESITATING AS I WENT UP THEIR RAMP. I WAS LITERALLY ABOUT TO FLIP OUT. I FOUND OUT THEY HAVE GUYS DRIVE THE CAR BACK AND FORTH BTWN "THE AUTBODY" AND THE DEALER. WHO KNOWS WHERE THAT AUTOBODY IS, THE BEST I GOT OUT OF THEM IS THAT "ITS UPSTATE." NOT EXAGGERTTING, ASK THEM PLEASE. A FRIEND OF MINE THAT WAS GOING TO DINNER WITH ME, ACTUALLY STOPPED BY THE DEALERSHIP INSTEAD OF WAITING IN THE RESTARAUNT AND MADE ME LAUGH ABOUT THE WHOLE THING. BUT IT DIDNT END THERE,WHEN I LOOKED AT THE BILL THE PARTS FOR THE MIRROR WERE $200 NOT $600. I FELT VIOLATED. I WILL NEVER GO BACK AND VOWED TO LET ANYONE THAT EVER ASKED ABOUT MY EXPERIENCE THERE KNOW WHAT HAPPENED. THUS THIS REVIEW. PS. SPOKE TO THE "ASSISTANT SERVICE MANAGER," THE GUY WAS SO CONFUSED AND NERVOUS WHEN I SPOKE TO HIM, I FELT BAD. IT WAS LIKE YELLING AT A CUTE PUPPY. HE WAS APOLOGETIC AND SEEMED TO UNDERSTAND BUT IT SEEMED THAT HE COULDNT DO ANYTHING ABOUT IT. THUS DANCED AROUND THE ISSUE LIKE HE WAS FRED ASTAIRE.

blipton

Dec 6, 2008

This, by far, is the most frustrating dealership I have ever dealt with in 50 year of owning cars. It is impossible to talk with anyone there. Every contact is by voicemail. Your questions are usually not responded to for a day or two. Unnecessary work (which I refused) is recommended and not related to reason for service request. Two examples of several: oil change before indicated, new tires (there is plenty of tread left and independent dealer verified this). Charges are outrageous: new alternator lists for about $500. Installed $1200, hourly labor (for book of 2.2 hours) about $300. When I complained I was offered a 10% discount which did not appear on final invoice. Voice messages and emails about this have gone unanswered. Car was not ready when promised and delivery was several hours late. AVOID THIS DEALER IF YOU CAN!

tef9999

Apr 19, 2008

They made it really easy, I had gone to other BMW dealers and gotten numbers so when I showed up I was prepared. What I found out was the other dealers were full of it, they were charging me for items that were part of packages I already bought!!!Grace was great at showing me what was included and what was an extra charge. They were great, you gotta go here for a BMW.

sct4a

Sep 5, 2007

This is by far the worst dealership I have ever delt with. After spending 20k on a new bike some punk kids kicked it over causing over 8k in damages covered by insurance. I brought this in to be repaired and my bike sat in the shop for 4 months! I was told that sorry "its the busy season" and they refused to give loaners out because the staff always took them home and out to play with. My insurance was fighting with them over giving them money. They tried time and time again to pay bmw for the repairs so they could get started and bmw never returned their calls or my calls for weeks and weeks at a time. I had to have the bike towed at my expense to another bmw dealership in nj over an hour away from the city where I live where the repairs were completed in 2 days!!! I escalated my issues to the shop supervisor, the sales supervisor, the dealership supervisor and finally BMW corp hq. BMW of manhattans response was to ban me from the building and ask that I never return. Stay away from this place and spend the extra time to go out to a proper bmw shop in nj where they are friendly and know how to treat customers.

jairoxlm

Feb 25, 2007

Thanks to the BMW team at manhattan, they have done a wonderfull job with my car. BMW 745LiThanks JJ,M

jairoxlm

Jul 29, 2006

I have had my car in service almost every other week, and alway get some story. I belive that there are not responsable for there actions... Hit my car on a few visits, and then denied doing so. Also there techs race your car whlie in the shop and forget to put thing back the way they should... Then when you complain, they say you should of checked beofre you left? Your the only one's who have taken the car apart who else should I ask?

HLTIGER74

Jun 21, 2004

I purchased my 2002 X5 from them. Later discoverd after an accdient that my passenger side had been previously repaired. No resolution to the problem after multiple visits and after meeting with a BMW field rep from BMWNA. They claimed never to have fixed it or that there was damage from shipping. After having a laywer hound them they offerec 30% of door repair. Left with a sour taste in my mouth. All they are interested in is taking your money.