BMW of Tenafly reviews

NoBMW4me

Sep 10, 2016

BMW of Tenafly does not deliver on the reputation of BMW. Charles Carmona (salesman) and Rich Aquino (used cars-sales manager) are the epitome of snake oil salesmen. I purchased a CPO X-3 that I have not been able to drive for a month due to inability to secure proper registrations on the vehicle. I understand that this may have been outside of the realm of BMW and that they are not accountable but the lack of customer service is 100% BMW. There was no contact from my salesman despite numerous calls that my temporary tags were nearing expiration. It was only after I went into the office and into the sales manager's office did BMW have any idea this was about to occur. It is on this visit, I learned my car could not be registered since BMW of Tenafly was awaiting the title to be released. No one informed me about this or had any idea of how long it would take to be rectified. There was little at best desire to accommodate my inability to legally drive my newly purchased car since the temporary tags expired. I had to demand to be given a car until this was resolved, however, one would expect I would be offered a BMW loaner...NOPE! I was provided a Hyundai---compliments of Enterprise. If I wanted to drive a Hyundai, I would not have conducted business with BMW. Three weeks into hearing "your plates will be in next week" and calling to have my rental car extended each week as they never were on top of this. My patience and frustration had peaked and I was able to have the GM return my call after ranting to a non-used car manager/team member. I attribute my returned call to John Pena-independent of the pre-owned team. John Pena has been the only person I felt understood my frustration and was empathetic. John Pena suggested, BMW make my car payment for the month I was without a car and after speaking with GM, John Maher he concurred. In the future, I will never conduct business at this place and have filed a complaint with Bergen County Consumer Affairs, DMV Consumer complaint, and BBB (although they are not members and have numerous complaints). I wish I had reviewed BBB prior to working with them and hope others will do and take their business somewhere else. I still struggle to believe this was a legal transaction and that despite my request for BMW to retain the X-3, I was always assured one more week and that because a contract was signed, I had to retain the vehicle and honor my contract.

KenyaJ

Jun 4, 2016

Came in to have my car serviced due to my air conditioner not getting cold. I called Christian he scheduled a appointment for the next day. Brought my car in the next morning, wherr a loaner was waiting our arrival. A few hours later Christian called and said I can pick up my car. The air conditioning issue was completely replaced. No fees, no hassle, paperwork was fast and easy, my car was clean levels topped off and ready to go. Now the customer service "reps" always rub me the wrong way. Don't get me wrong, having this issue to start with was a inconvenience, however it was delta with immediately

Cheryl Intartaglio

May 23, 2016

I purchased a pre-owned car (1 owner, no accident) on 4/02/16 from BMW Tenafly and the check engine light was on as I drove home. I contacted them the next day about this issue and the salesman told me to drive it 3 times for at least 15 minutes and it might reset itself. Sales department and management would not return phone calls so I contacted the service departments and finally, John Viola handled the situation. I dropped the car off 5/03/16 for repairs. They gave me a 2016 BMW at no charge to drive while they repaired my car (at no charge). There was ABSOLUTELY NO COMMUNICATION from BMW regarding the repair status of my car. I called on 5/19/16 and they told me that the car should be ready 5/20/16, but we made arrangements for delivery on 5/23/16. They drove the car to my house and when I read the service invoice for my car I found out that my "vehicle sent to B/shop (accident during road test)" dated 5/13/16. WHY DID NO ONE CONTACT ME ABOUT THE ACCIDENT?

Reassured Customer

May 1, 2016

I recently wrote a review about the customer service at BMW of Tenafly explaining the wrongs that I felt were being done after I purchased a Lexus LS 460 L AWD. Well my salesman, Landon Greer, saw the comment and immediately contacted me and explained to me in full detail exactly why I was having the issues that I were. He furthermore extended me an unexpected and extremely hospitable act of kindness for my troubles and sincerely apologized for what I now overstand wasn't the dealership's fault. Mr. Greer also vowed to communicate more openly until my situation has been completely resolved and for that I am thankful! Mr. Greer is a standup individual and I'd be happy to purchase another vehicle from this man, no matter what dealership he works at. Gratitude!

Noha

Mar 24, 2016

I want to thank BMW of Tenafly and in particular, Manny Ferreira, for making my car buying experience an enjoyable one! It's been 10 years since I bought a new car and my first experience buying a CPO. Manny was generous with his time, attentive and responsive to my questions and went above and beyond to ensure I was making the best possible decision. I really appreciated that and felt like the whole process was transparent and straight forward. I'm very happy with my purchase and happy to have found my preferred dealership!

BMWcustomer

Mar 18, 2016

My Experience with BMW Tenafly has not been a good one. Here is what transpired, I reached out to them for a service request which should have been covered under the warranty and maintenance contract, and they didn't honor that.

ansontang

Mar 7, 2016

I came in today since I had a weird odor coming from the vents when I have the heat/AC on. At first I went to Park Ave BMW but they would not fix the issue under warranty. My car only has 12,100 miles on it, so I didn't think that would be an issue. The complimentary maintenance did not cover the fix either since it was not due yet. So I called BMW of Tenafly. Kristen answered the phone and took some information from me and told me to bring it in and have it taken care of. She scheduled me with Jon and he took care of the odor immediately!I didn't know BMW of Tenafly was there. I don't see much advertisement from the dealership, but I will be back next time my car needs service.

m_depalo

Feb 16, 2016

The total experience with Manny was excellent, he was a straight shooter and easy to work with. He made buying a new car easy and simple.

Phil715

Feb 15, 2016

We were looking to take European Delivery on a new M235i and were repeatedly advised by past participants in the European Delivery program to find a salesperson with lots of experience in European deliveries. Most BMW salespeople seem to know little or nothing about the program, and after completing delivery of our new car, I can completely see why having an experienced European Delivery salesperson is key, versus working with someone who is "learning on the job".Ricki Shamen's name kept coming up, and we ordered our car through her despite there being at least 1/2 dozen BMW dealers more convenient to us. Ricki's vast European Delivery experience paid off for us because she knew the in's and out's of the program, and was able to tell us exactly what to expect every step of the way.On top of that, I have lots of experience buying cars, and demanded an aggressive price, which, after a bit of back and forth, she agreed to. I particularly liked Ricki's no nonsense-no games attitude, and would strongly suggest her to anyone seeking to take European Delivery. Thanks again Ricki!

Adria

Jan 25, 2016

Customers service was great . And my sales rep help me in everything and did my paperwork fast .. I bought a 428 i xdrive convertible the car is awesome..ask for Rick young he the best and very helpful

Lala1234

Jan 25, 2016

I went to bmw tenafly.. My sales rep was awesome ,he try very hard to get me the car I wanted and he did got a per owned car ,car run great no complaints at all and his customers service and dealer ship customers service is excellent ..ASK FOR RICK YOUNG TRUST AND BELIEVE YOU WILL BE HAPPY . Adria

D.F.

Jan 7, 2016

Our advisor, Ernesto Motta at BMW of Tenafly, made the whole purchasing experience the most relaxed and comfortable experience that Ive had while trying to purchase a car. There was no pressure and he was honest throughout. I felt like I was working with a friend and not somebody who was just trying to get me to sign the check. I was also introduced to the general manager, Victor Sousa, who made my wife and I feel like VIPs and their efforts to work with my tight schedule were greatly appreciated. Ernesto even followed up by checking in to make sure that I am happy with my purchase and to check if I had any additional questions. I highly recommend BMW of Tenafly to anybody looking to purchase a car.

dennyf8

Jan 7, 2016

Our advisor, Ernesto Motta at BMW of Tenafly, made the whole purchasing experience the most relaxed and comfortable experience that Ive had while trying to purchase a car. There was no pressure and he was honest throughout. I felt like I was working with a friend and not somebody who was just trying to get me to sign the check. I was also introduced to the general manager, Victor Sousa, who made my wife and I feel like VIPs and their efforts to work with my tight schedule were greatly appreciated. Ernesto even followed up by checking in to make sure that I am happy with my purchase and to check if I had any additional questions. I highly recommend BMW of Tenafly to anybody looking to purchase a car.

KFMCK

Jan 5, 2016

BMW ..Chairman needs to clone Angelo. I enjoy seeing him He is the best . Make you feel like a family member BTW Darryl was the best too.

Casey

Jan 4, 2016

My wife and I had been looking for a car for a little over two months when we decided to go to BMW of Tenafly. Thanks to our client advisor, Ernesto Motta, we found the right car and leased it within a couple of hours. He made the process as easy as possible, and we couldn't be happier. We would gladly recommend BMW of Tenafly to future buyers.

steven1234

Dec 8, 2015

I want to commend BMW of Tenafly for the way in which the managed the entire transaction involving a new auto purchase. Appreciating the process of a good customer service experience truly unfolded during a two hours to follow. Over the past month, I have been watching a 2015 M4, that was on BMW of Tenaflys website. The car had every option, was the perfect color, and had relatively little mileage on the vehicle. More importantly, it was a true manual transmission vehicle, something I have always wanted. I left my home early Saturday morning, hoping to test drive the vehicle, but was uncertain if my trade and the purchase would be realized within a two hour window on the weekend. I needed to get back home to get my children to various sports events and was pressed for time. Within the first hour, there was little negotiation, but a very fair deal consumated involving the acquisition and trade-in of my existing car. The most important part of any customer experience involves the way in which a vendor manages adversity or rectifies a problem. Upon arriving home, I realize that one of the tires had excessive wear. It was the rear power wheel on the drivers side. I called Manny Ferreira and indicated that I did not look carefully at one of the tires. His response was that they would replace this tire ($500), and indicated to bring the car in when my schedule permits. The entire process was easy, efficient and more importantly "better than fair". Thank you for making the process so easy. Steven L.

Kyle 1983

Nov 5, 2015

From sales to service., 1 star across the board. I would suggest giving yourself 8 good hours to pick up your new car. Don't trust the sales person when they state it'll be ready within an hour or so. Body shop has no direction. 2 weeks for a repair that was stated to be completed in 3 days! Management is doing Penske Automotive a huge disservice and deserves to be replaced. I will say that George (new salesperson) was helpful, I hatted to cancel an order based on the final straw...Body Shop.

The Zorans

Oct 2, 2015

We're new to the BMW family and glad to have chosen BMW of Tenafly as our entry point. Remarkable dealership and Andrea Gezzo is in our opinion an excellent asset to the organization. She did an outstanding job in helping and guiding us through the purchasing process.

MC

Sep 24, 2015

Very unhappy with the customer service. Car not ready on time, part not available and no phone call. Service manager unaware that car was returned without the part and car was smoking.

DavidO

Sep 2, 2015

I had a great experience with BMW of Tenafly. Being an out of town buyer, I was nervous about the actual condition of the BMW as I had only seen pictures. Roger (Retired Marine) looked the vehicle over for me and assured me that I would be very happy. When I arrived from Ohio, I was even more pleased than expected. All paperwork was ready and I was back on my way quickly. Thanks so much and I hope to deal with you again. Well worth the trip!!!

Jessy G.

Aug 12, 2015

Luis M. greeted me as I walked in and immediately asked me what I was interested in. I told him I wanted a 3 series with specific options and packages. He carefully looked over the inventory and found one with the exact specs in a nearby warehouse. He gathered all my information and contacted the insurance company while the car was getting detailed. All in all, the whole process took less than 4 hours. It was a joy dealing with Luis and the rest of the Tenafly sales team!

Jjlimaxes

Aug 12, 2015

Nick was my sales associate it was his first day on the sales floor and he did an amazing job finding me a vehicle in my price range he wasent pushy at all!!! I had a great experience from Nick selling me the car to Shawn in the finance dept!!! They were a pleasure to work with and I would recommend asking for them if your planning on purchasing a BMW. Great Experience!!!

Stella Mora

Aug 8, 2015

Just leased my fourth car from Ricki Shamen. I highly recommend her, pleasant, affable, will give you the most competitive price for any other BMW facility in Northern Jersey. Her professionalism is excellent, she is been with BMW of tenafly for more than 20 years. Never pressed, always a very relaxed atmosphere. There to answer any question. Thank you again, for having such a great client advisor.

Alonso1

Aug 7, 2015

I was on my way to a different BMW dealer to sign the lease contract for a new X5 when I run into Tenafly BMW and decided to stop by. Ernesto Motta, one of the dealers, was extremely helpful. He had a great disposition to work with me on the different alternatives that were realistic to my budget. He did not tried to push me to take a decision. The fact that they normally have a huge stock and Ernestos great disposition worked perfectly for me. I got a better equipped car in a much nicer color for less money.Ernesto went out of his way in every sense. Not only he stayed way pass his working hours but the next day he personally picked me up from work to take me to BMW to pick up the car. Just unheard of! This is my first BMW and if I decide to get another one in the future, it will definitely be with these guys.

Samkamel

Jul 28, 2015

I just purchased 750lix 2013 so happy with every person dose help me My sales representative was Mr Rodriguez,VincenteSo helpful and answer all my questions Thank you again Sameh kamel

maildhan

Jul 17, 2015

We got our x5 here and Marlen helped us out with the purchase. He made the whole process very pleasant and gave us a very good deal as well. We'd definitely recommend them for your next BMW.

Vinnyf

Jun 27, 2015

When Victor Sousa called after I attended a sales event to tell me that I had won the i3 two year lease, I was floored! I was always interested in the car, but never seriously considered it for myself...WOW do I love it! Been driving it for a week now everywhere I go, it seems to fit my constantly changing car needs and BONUS I get a lot head turns and questions! Everyone at the dealership especially Victor and Rich Aquino were terrific! The genius staff was so helpful and actually did know everything about the car. I would not only highly recommend this dealership, but the car as well.

Steven_C

Jun 24, 2015

I won't mention names, but I had a very poor experience here. I hope they can rectify this for future vehicle purchases that I WILL make from BMW.

commando

Jun 8, 2015

I hated the car from the WEEK AFTER BUYING IT! I bought an X3 and from the 2nd [second] month it started to give trouble. The day before having it inspected at the DMV, the "CHECK ENGINE LIGHT" CAME ON and the car started choking for gas.Called the dealer, couldn't get through to anyone. I went in person since my one month warranty was a few days from being expired.They fixed the problem for free and I took the car to the DMV and the car wasn't passed since it had some "problems!"Took the car back to BMW Tenafly, Again.The "problem" was corrected and the car was passed. Four [4] months later the "CHECK ENGINE LIGHT CAME ON" and I called to make an appointment for service. I had to wait [2] two weeks for an appointment and I was slapped with a $2,500 bill of "Replacement of the STARTER COILS.[1] One month later "CHECK ENGINE LIGHT CAME ON, AGAIN!!!!!!This time it was a thermostat that malfunctioned and destroyed the "Reservoir/ water bottle" and that was another $800, again.Now, yesterday [SUNDAY 6th June, 2015] the car refused to start, it's now the FUEL PUMP HAS TO BE REPLACED at a cost of $1,000 dollars!I'm so through with this car and the people at tenafly BMW!Next week I plan on selling this car. IVE HAD ENOUGH HEADACHES FOR ONE CAR.

DM

Jun 8, 2015

I have to admit I was somewhat skeptical about retuning to a BMW dealership. I love the cars but some of the dealerships I have recently visited were not courteous and professional. BMW of Tenafly were exemplary in every way!I was greeted by Rick Young who shook my hand and with a warm smile introduced himself. I told Rick what I was looking for in a car. I test drove a 5 Series which was an excellent vehicle through a picturesque neighborhood down a winding road. We returned after 15 minutes and a beautiful 3 Series caught my eye. It was low mileage and stood out from the rest. Rick, my salesman grabbed the keys and we were off! When we returned, I met James in finance and left him a deposit. That following Tuesday I met with James again, who fully guided me through the business aspect, warranties, and contracts. The entire car buying experience was without pressure, professional and absolutely without question the smoothest purchase ever of an automobile. I felt confidence and knowing that there was a helpful and knowledgeable team behind the purchase of my car.

DrJay3

May 20, 2015

I just wanted to share my fantastic car buying experience at Tenafly BMW. Fred Siegel was my sales advisor and he gets my highest praise. This is my fourth BMW and I never realized what the car was capable of until Fred explained the dynamics and driving features of the car that make it "the ultimate driving machine". I always loved the way BMW drove and handled but now I understand why and how it does the things it does. I was looking for a 2015 BMW 335 GT which isnt a very popular model so many dealerships carry low inventory of this car. I had visited three other BMW dealerships in my quest to find the right one and none of them wanted to take the time and effort to let me get to know the GT model. I traveled to Tenafly because they had a fully loaded model that was a little over my budget but I figured I would check it out. I called the day before and arranged a test drive during my lunch break the next day. Fred had the car ready for me and he took me for a nice long test drive through windy roads and highways to show off the car's excellent features. We got back to the showroom and now it was time to talk price. I told Fred that the car was out of my budget but I really liked it. I gave him the number I was looking to spend monthly and he actually came back to beat it! Not only that but the SUV I was trading in was given a trade in value for $3000 more then the other local dealerships so I made out there as well. I came back a couple days later to take the car home with my wife. Fred explained all the features to us from front to back and then some. When you see him ask him about BMWs "drowse dial", its a pretty funny story. Again, its my fourth BMW and I never knew of all the things that the car was capable of doing until I finally was linked up with a very well versed, seasoned car guy like Fred. He even programmed our phones, our address in the nav system, and got us set up with the audio system by locking in our favorite stations and custom setting up the EQ to our type of music.

DrJay3

May 19, 2015

I just wanted to share my fantastic car buying experience at Tenafly BMW. Fred Siegel was my sales advisor and he gets my highest praise. This is my fourth BMW and I never realized what the car was capable of until Fred explained the dynamics and driving features of the car that make it "the ultimate driving machine". I always loved the way BMW drove and handled but now I understand why and how it does the things it does. I was looking for a 2015 BMW 335 GT which isnt a very popular model so many dealerships carry low inventory of this car. I had visited three other BMW dealerships in my quest to find the right one and none of them wanted to take the time and effort to let me get to know the GT model. I traveled to Tenafly because they had a fully loaded model that was a little over my budget but I figured I would check it out. I called the day before and arranged a test drive during my lunch break the next day. Fred had the car ready for me and he took me for a nice long test drive through windy roads and highways to show off the car's excellent features. We got back to the showroom and now it was time to talk price. I told Fred that the car was out of my budget but I really liked it. I gave him the number I was looking to spend monthly and he actually came back to beat it! Not only that but the SUV I was trading in was given a trade in value for $3000 more then the other local dealerships so I made out there as well. I came back a couple days later to take the car home with my wife. Fred explained all the features to us from front to back and then some. When you see him ask him about BMWs "drowse dial", its a pretty funny story. Again, its my fourth BMW and I never knew of all the things that the car was capable of doing until I finally was linked up with a very well versed, seasoned car guy like Fred. He even programmed our phones, our address in the nav system, and got us set up with the audio system by locking in our favorite stations and custom setting up the EQ to our type of music.

CostaE70

May 10, 2015

I found a good deal on a car and decided to take the drive up to pick up my X5. I thought they were being honest when they told me what was "wrong" with the car. After agreeing and signing the paperwork I find out there is a second key missing. When asking my salesperson he said he would contact the previous owner. Not only did I never hear from him again he never even returned my calls when asking him if my plates were in. I was also told the oil would be changed before picking up the oil. Good thing I was fixing the car because the oil had never been changed. I've bought many bmw's before and the service here was the worst I've ever gotten. Good thing I enjoy BMW's and will continue to enjoy them or this would have turned me away from them.

Unsatisfied customer

Mar 26, 2015

Please never call this place. They never return calls. So please don't waste your time calling. Also take car of your own license plates. Because if your temp plate expires they will leave you with the humiliation of being pulled over by the police. They will promise to return calls and emails but please believe you won't hear a word from Tenafly. I wouldn't recommend anyone deal with this dealership. Their customer service is the worst

amdhavle1

Mar 24, 2015

We got our 740li from BMW Tenafly yesterday and the entire experience was the best car buying experience we ever had SalesPerson : Roland LlupaBusiness Manager: Shaun HayesRoland was terrific, he was friendly, courteous, knowledgeable and caring through out the process, he wasnt pushy and worked with us to get us the best deal on the car. He explained every part of the process and was prompt in responding to our questions He even got the car off the showroom display for a test drive which we struggled with other dealers in the area, most of them didnt even bother asking if we wanted to test drive the vehicle We got the car on a weekday and he had everything ready to go for us when we reached the dealership right from the finance documents to temp plates, the car was waxed and shining and waiting for us Roland even got the financing done in less than 45 minutes, we did 80% of the deal on email which was IMHO amazing Shaun guided us thru all the available options from paint to keys to tire protection, he was friendly and patient throughout the process. Roland & Shaun made sure that our previous BMW lease return was smooth and without any surprises Overall it was an excellent car buying experience thanks -madz & amey

MsTiffany

Mar 19, 2015

I will never purchase a car again from Tenafly BMW. This was the worst experience I've ever had with any business. I purchased a used BMW and paid thousands to upgrade it to their so called quality of excellence standards. Since the day that I drove my vehicle from the parking lot of Tenafly BMW it has been a nightmare come true. The salesman are quick to rush you and I have been told lie after lie from sales, finance and the service department. They do not care about you or the service they provide, they only care about how much money they can get from you. Dominick in the service department is the only credible person that I have worked with and know from Tenafly BMW. It hasn't even been six months since I made my purchase from Tenafly BMW and I have been to back to their service depart now more than three times. It is embarrassing to have a big tow truck come to your neighborhood whether it's morning, afternoon or evening to come and tow a vehicle that you have not had longer than six moths. With my experiences their customer service and reliability speaks for itself. I'm sure that any one who knows me personally or who lives in my neighborhood will not be interested in purchasing a vehicle from Tenafly BMW based on my experiences.

Milnicki83

Feb 6, 2015

I recently purchased a BMW with Rick Young part of the used car area of BMW of Tenafly. I could not be anymore pleased with the overall experience. Any questions, comments, or concerns I had were addressed immediately. When it came down to paperwork the whole process took less than 10 mins which as people may know could take much longer!! So if you are in the market for a BMW this is the place to go and make sure to ask for Rick Young I will without a doubt be back again when its time to purchase another car. Thank you BMW of Tenafly!

Shruti P

Feb 5, 2015

Just walked out with a 2015 BMW X3 and I couldn't be more happier to have chosen this dealership. Manny Ferreira, our Client Advisor provided great assistance. He is very knowledgeable, friendly and straight forward. He never forced us to buy the car like most other dealers do nowadays. Gave us time to think, rethink and then decide. He spent a lot of his time with us, after the purchase, explaining the various media functions inside the car. I really appreciate his professionalism and dedication towards work even in extreme weather conditions. Our finance manager - James Porrazzo was also very helpful and explained all the paperwork in detail. He negotiated with different banks in order to get us the best interest rate. Also, he never forced us to buy any of their fancy packages, instead, explained the pros and cons of each of those.Overall, our experience was smooth and satisfactory. Customer service and satisfaction is their top priority and I would rate them 10/10 for that. This is one place where you get a feeling that these people want to see you happy and will make things happen for you. I would highly recommend this dealership.

George G

Jan 30, 2015

George G."BETTER THAN INCREDIBLE"My daughter totaled her car last Sunday due to black ice and was anxious to get another used car for school and work. We spent days on line and visited 4 dealerships with bad results. We saw a used Audi A4 on the BMW of Tenafly site and decided to check it out even though we live an hour away in Hunterdon County. From the very beginning Onofrino A. at the used car side of the dealership knew my daughter was anxious. Due to the snow storm the day before, the staff at BMW was short handed and things were a little hectic. Onofrino made sure that the vehicle was inspected the very next day (bumping other cars in line so that my daughter could get back to college). He promised that he would personally call me with the results the next day, which he did. Ono then passed us off to Manny F. who set up the paperwork and the deal if the vehicle met our standards. Manny then passed us off to Chris G. who took us to the lot, cleaned six inches of snow and ice off the car and patiently stood in the freezing cold while my daughter took her sweet time looking at the car. After a complete and thorough safety inspection by Perdo V. (BMW of Tenafly will not release any car unless it passes a safety inspection). Pedro inspected every detail even advising that the wiper blades needed to be changed. After receiving the safety report from Ono and Manny I decided to make the deal. We set up a time to pick up the car the next day. I was amazed to find that BMW of Tenafly detailed the car inside and out, had all the registration papers ready and had even changed the oil in the car even though I bought the car "as is". When my wife and I saw the car, I wished I had bought it for myself and not my 19 year old daughter. After signing the papers with Sean, I was out of the dealership in 30-35 minutes. I am 53 years old and have probably purchased or leased 20 cars for me, my wife or my daughter. I have never had such a great experience with a great group of guys that cared about my family, and they didn't even sell me a BMW, but wanted to make sure that we received a quality car at a great price, and that the car almost looked showroom new even though it is ten years old! I have never written a review before, but I will say that Onofrino, Manny, Chris, Pedro and Sean were absolutely amazing to work with. All I can say is thank you gentlemen, you've made a young lady and her parents extremely happy! You have my number call me anytime as a a reference!

Vinnie

Jan 21, 2015

I been servicing my vehicle for about year & half I must say first couple times service was greate,last 2 tymes was a disaster I callec 10 days prayer to book a date for service, I bring the care there,they made me wait 2 hours and they rean out of loners, then they tell me we can gat you rental car & they will pay for it so they drive me an another person couple blocs to the enterprise rental car now I hawe to wait there another 10 min now this place has no cars the only car they have is mini van you got to be kidding me, i really want it to like this place and considering to upgrade to a different vehicle since I am a local business but the way they treat me I would newer return to the place Enver Gashi

Ed M

Jan 20, 2015

Vince R. - Great kid. Left to check out a deal at MINOR WORLD and ended up coming back and buying a car with them the same day. VERY professional. I was so satisfied that I even bothered writing this review

BMWcarguy

Nov 30, 2014

My service guy said it would be 2 hours of diagnostics to determine what is wrong with my car. He arrived at his two hour diagnostic fee off the top of his head. They did the repair but charged me for the repair as well as the two hours of diagnostic fee which they said they would credit to reduce the cost of the repair. also, they do NOT warantee the repair in anyway. I think they just charge for the diagnostic then take a guess what needs to be replaced and charge you for both. When i asked for the diagnostic result they refused to give it to me.

DepositNJ

Sep 11, 2014

Sales person J. Porrazzo initially was quick and professional in responding via email/phone to my requests. After meeting with him to go over pricing, (not agreeing on the lease numbers), he no longer wants to reply to my emails and never calls to followup. He just cuts off communications with you. By listening and conversiong with them, they seemed only want to deal with the "important" customers who buys higher end models, but still talks bad about them behind their backs!.

liemhong

Aug 13, 2014

Very satisfy with the service dept. Gem and Sandra are very helpful every time I need to make an appointment or have any concerns about the service.

bakhtiar

Jul 11, 2014

I had posted a poor review of my experience at the dealership on 6/24. I got a call from Mr Santo, the manager and I am happy to say that while some fundamentals may not be alterable, he has gone out of his way to address and rectify most of my concerns.Thank you Mr Santo.

wallymaingear

Jul 11, 2014

Just took delivery of my 2015 M3 and I couldn't be happier. Ernesto Motta was very courteous throughout the whole purchasing experience. I ordered the car about 5 months ago and he did a great job of keeping me up-to-date on the build process. He immediately called me when my M3 arrived at the dealer. The final purchasing process was very smooth with no pressure on any type of upsell whatsoever. To be honest the paperwork took less than 30 minutes. The car was exactly what I ordered. This is the second BMW I purchased from Tenafly and I hope to purchase many more. Thank you to my sales person, Ernesto Motta and a big thank you to the manager Victor Sousa. -Wallace

ivandrago

Jun 25, 2014

The price was negotiated over the phone, and over the phone I got better price than any other dealer that I met in person! When I got to the dealer I was greeted with a smile and ask if would like any beverages, coffee, water. My sales person was Ernesto Motta and he was great! Had the car pulled up already, showed and explained everything, no hassle, car was exactly as described and best of all at the price that was promised. The experience was amazing!! While I was admiring the car outside Victor Sousa General Manager came out to thank me personally for the purchase and becoming a part of the Tenafly BMW family. I drove 45min to the dealer ship, after the experience, I would drive 5 hours next time If I had too. Keep up the great work guys! Wish more places where like yours!! Thank youIvan B.

Ezutah

Jun 18, 2014

I bought a used car from BMW of Tenafly. I spent about 2 hours doing the paper work and I drove away with the car. I am impressed because they honestly listed what the car needs in the next few months. Getting a used car from them is great - they go beyond carfax. My mechanic confirmed their sincerity months down the line.

msdestiny1

May 27, 2014

Had an issue with purchasing warranty but it was resolved effectively with John the service writer and Steve thesales manager. very satisfied returning customer

bob K

Apr 16, 2014

we had a very smooth expernence with our purchas on a 28i X1.Mike Grillo was our salespersonand he was great i would recommend this this dealership to anyone looking to buy new or used.

Vincente and Glenn De Francesco

Mar 20, 2014

Starting with the tel operator, passing thru the Salesperson (Vincent) and the Manager (Glenn De Francesco) the experience at BMW Tenafly was flawless. Either I just lucked out that day and everybody was in a good mood, or they are just like that on an everyday basis. Which makes me think that they must be making pretty good money (why else would they be so happy, right?), which leads me to believe that their upper management has discovered the holly grail of sales ... pay your crew well and productivity goes thru the roof. Anyways, to make a long story short, BMW Tenafly is the place I go to whenever I need four wheels.

Killalen

Mar 16, 2014

Joe Santiago, the Financial Service Director and James Porrazzo, the sales man were execellent. Their expertise manifested its self every step of the way. James took the time to understand what we were looking for and showed us cars compatible with our needs.Joe took the time to walk us through various financial packages and got us a very low interest rate. They were both courteous, patient and professional. We thoroughly enjoyed the experience. BMW of Tenafly and their customers are better served with such great assets in their employ

Bimmerfan

Feb 15, 2014

I did not a buy a car in this dealer but It is so unbelievable that you declare any engine defect or anything that needs a repair . You never see this in a dealer.

Dino Sedycias

Jan 15, 2014

BMW Tenafly is on a class of its own. Just make sure you don't change anything, It is perfect the way it is. The manager Glenn DeFrancesco was a gentleman, Vincent, the salesperson, was also very good. They both made my experience at BWM Tenafly eazy breezy. I will definitely go back there for another car within 6 months or sooner. Straight business without the usual baloney we see in most of the other dealers.

HiteshAneja

Nov 30, 2013

The people at BWM of Tenafly are great. Their prices are unbeatable. Manny Fierrera from this dealership helped us buy a right car of our choice, the experience was very smooth, He was very friendly and informative. Responded on time to all our questions and queries. Would definitely recommend this dealership to friends.

Ann from Westwood, NJ

Nov 23, 2013

Finally an enjoyable experience buying a car, and I wasnt even in the market to buy one. I brought my dented, aging BMW in for service at Tenafly BMW and while walking thru the Pre-Owned Dept, I started talking to one of the Salesmen about the newer models. I quickly explained there was no way I could afford one on our limited budget. He asked me what I could afford and he actually figured out a way to make it happen. Noel, our salesmen did not possess the haughty attitude I have experienced from some luxury car salespeople. He was patient, fun and yet focused on making it happen without being pushy. We could not be happier with our new 2013 BMW , I would definitely recommend talking to Noel if you are in the market for a pre-owned car. In regards to Service, I have found service to be excellent. John, our Service Representative, was extremely helpful and honest. I feel this is a place I can trust for service.

MehdiKermanshah

Nov 19, 2013

Quality of work is good however client service (and manager) unfortunately is not. Unfortunately they have to force themselves to provide basic customer service. Service manager was flat out rude and unprofessional. Park Avenue BMW on the other hand is much better. Better quality, much better manager and service crew. I would advise you to give Park Avenue a try - I have been going there for a decade and have nothing but recommendations for them! :)

Acrossley

Sep 6, 2013

I purchased a pre-owned 750Li here and had some issues with the car. My service advisor, Gem was amazing in her detail as far as following up with me, working with the service technicians and keeping the Service Director in the loop on progress. I was getting a little frustrated that little things would pop up, but Gem was always on top of things, helping to keep my mood light and staying determined to remedy whatever issues came up. My sincere thanks goes out to the entire dealership as they have been amazing in how they've treated me and have ensured that ill be a customer for a long time. I would highly recommend this dealer to anyone looking for an exceptional dealership, with exceptional people.

AN432

Aug 31, 2013

A few months ago I bought a car from this dealership and had a great experience working with one of their sales reps (who is no longer working there). Unfortunately, my fiance and I decided to give them more business and had a VERY bad second experience. He had met with Susie Kang to test drive a used 2012 Chevrolet Malibu. After speaking with her and agreeing on a price (during which time, by the way, she emphasized a lot of concern over her end of the month bonus), my fiance set up a second appointment so that I could come in and test drive the car. Prior to our meeting, we ended up deciding that we were going to purchase the car. He called the dealership an hour before our meeting to let Ms. Kang know that he was coming in to buy it. She told him to come in with a Certified Check - and fully implied that the car was being held and would be available for purchase at the time of our appointment. As we were ON OUR WAY to the dealership, with our certified check made out to the dealership, she called back to tell us that she had just sold the car to someone else. Obviously we understand that the dealership did not do anything illegal, as there was no signed documents that bound us to the car. However, it was in very bad taste and demonstrates a giant lack of customer service and consideration. To be honest, from reading some of these reviews it doesn't seem like we are the first to complain about Susie Kang's poor professionalism. Needless to say we will not be giving this dealership any more of our business and will be spreading the word to our friends and family as well.

Johhny_M

Aug 22, 2013

This dealership wants you to be happy and come back as a repeat customer. I was going to take the drive from Northern Connecticut to test drive a Mercedes Benz R350. The salesman Paul told me there was a transmission issue that was discovered during the initial inspection after they posted the vehicle. They are going to sell the vehicle "as is" and he didn't feel right that I drive 100 miles without me knowing this. I have to say - MOST DEALERSHIPS could care less and not tell you anything and have you waste time and gas but I have to give these guy's credit for being up front! I'm hoping they have another similar vehicle come in the next few months so I can give them my business.

Ortiz

Aug 12, 2013

From the moment we walked in we received a warm welcome and were offered coffee and cookies. We were there to buy a 2013 BMW X3 and trade in our 2008 328i. The transaction was seamless and fast. All our questions and concerns were answered with the upmost professionalism and detail. We really enjoyed doing business with this dealership and would recommend it to anyone.

Dave

Jul 27, 2013

They were courteous, prompt, and informed me of any incentives available.

alibmw3

Jul 19, 2013

My car was towed to Tenafly BMW because it was dead and could not start. I was told up front that the diagnostic would cost $140 regardless if I gave them the ok to do the work or not. I was still responsible for the $140 flat fee. They diagnosed the problem to be a bad starter and quoted me $925 plus tax plus the $140 diagnostic fee. In the meantime, I called Wide World of cars to see what they would charge. Their price was $675. I called back Tenafly BMW and told them not to do the work and I would have a tow truck to pick up my car. I told them they were much more expensive than any dealership. They did not care. When they gave me the bill for the diagnostic charge, I saw they had charged me $226.81. I immediately disputed this and the service writer said he never quoted me $140. He most certainly did, and my wife was a witness to this. In the end, he said he did not want to argue with me and would adjust the bill. He gave me another bill for $151.20, which included a "miscellaneous charge"????Even though I live in Tenafly, I will travel the distance to go to Wide World BMW where they are fair and honest. Never Tenafly BMW again.

ChristineFabre

Jun 13, 2013

Susie was amazing! she took her time going over every detail of my new car! Not only did she make me feel comfortable in it, but she also made my mom feel comfortable with the car. My experience was so awesome, my sister is now in the process of purchasing a new BMW herself!

clbkkw

May 20, 2013

My family and I had a long history with this dealer, back to when it was DiFeo BMW. We got 3 BMWs from them, the first of which we subsequently found that we had been ripped off. That salesperson has since long left the dealer. However, on our 2nd and 3rd cars, we had serious problems with service. The service department was completely unreliable and unresponsive. There were many instances of long waits just to see a service rep and missed deadlines for service on the car. In one occasion, shortly after I got my BMW 330i, the company issued a factory recall on the car software. This was just prior to a Memorial Day holiday. What began as missed deadlines and promises that they couldn't meet, the service department ended up keeping the car for the entire holiday weekend. Obviously, this messed up my plans so I was upset, however, there was no remedy, assurances of completion or apologies offered by the service repSince then, we have vowed never to step foot in this dealer again and haven't for the last 4 years and 3 cars. However, we recently purchased an X3, at another dealer, of course. Given their proximity, I went back for service, this time for a simple oil change. They open at 7:30 am and my appointment was for 7:45 am, which means I was the 2nd appointment. I got there on time but I ended up waiting 1 hour, which no acknowledgement. Given the bad history, I was fed up and asked for my car back as enough of my time was wasted. The service rep was surprised that I waited 1 hour. Unbelievable! The service rep should know his own schedule, and unless he was seeing his first customer of the day for an hour and 15 minutes, was obviously seeing other people who were behind me. I don't know who the manager of the service department is, but I sincerely hope he or she gets their act together.After many years and a name change, this dealership has not changed. The sales staff isn't that great, but the service department is unbelievably horrible. I have found staff at other BMW dealers to be incredibly more helpful and diligent. Nevertheless, my family and I have moved on to another brand where both sales and service are reliable and punctual. Although BMW of Tenafly is convenient for me given its location, I will gladly travel out of my way to avoid them if we decide to get another BMW down the road.

Andre

May 18, 2013

I had a very quick, smooth and great experience when I purchased a pre owned Audi A8 there. Paul Breitstein was my sales person and he really made me feel comfortable with the whole process and was very helpful. If you want a new or used luxury car go to BMW of Tenafly and see Paul.

sunglee3572

May 17, 2013

Go in for oil change and you get a screw stuck in your tire and dealer wants to charge you money to fix the tire. I said no because I didn't have screw in my tire when I brought the car in because if I did have it it made noise since metal head on screw was hitting the road surface plus it only cost $10 to repair this and why would I drive around with screw in my tire I would fix it immediately. Since Tenafly service dept claims its not auto related screw I showed the screw to BMW Park Ave service person and he determined it is used in BMW. Its very unique screw and you don't see these screws on the street. Anyway made complaint to BMW NA since the service rep from BMW Tenafly was very rude. Before and after is totally different these service rep are friendly in beginning until you complain they will treat you like dirt. At least I have a choice so I have nothing to loss I'll go to different BMW dealer and make sure all my facebook friend do not use Tenafly BMW.

LouisGaldo

May 5, 2013

Time and time again, this dealership and its employees provide the highest level of service to meet our BMW needs consistently. We are very pleased to have found this dealership almost 2 years now coming off a horrific experience with another dealer in Bergen County that had lost their way with us, the customer.We will continue to make BMW of Tenafly our #1 and only dealer for ALL of our BMW needs.Thank you for the great job your team does for us and please feel free to pass along the kudos' to your employees mentioned in this review.Thank you.Ciao,The Galdo FamilyPark Ridge, NJ

MichaelYilmaz

Mar 27, 2013

BUYER BEWARE! I purchased a certified pre owned 750iX from BMW of Tenafly which started having transmission problems soon after I bought it besides many other unexpected problems I had where I had to take the car to the dealership more than 10 times. I dont mind taking the car to the dealership for repairs but my transmission problem turned into a nightmare. The car kicks forward right before coming to a stop and although I took the car back to BMW of Tenafly numerous times they are unable to repair it and I was told not to bring it for this problem because apparently they contacted BMW NA for this transmission issue and the response they got back was BMW is aware of this problem but there is no solution for it. Driving the car every day to work turned into a great pain because I am trying all sorts of weird stopping patterns in order to avoid the kick forward before coming to a stop. In certain instances the kick is strong enough to move me closer to the car in the front. The very typical response that I get from BMW of Tenafly is oh all 7 series have this problem or they all make this noise which is nonsense. The service manager told me that he owns a Lexus with 180K miles on it and he never had problems like this, these cars are very complicated and they all have problems which they can not fix???? A car that I purchased having full faith in the manufacturer turned into my worst lemon experience. I wrote to my salesman Thomas Nehme and his response was "we will consider taking your vehicle in as a trade and we will be very aggressive in pricing the vehicle you decide to purchase" meaning I will lose 10K over this transaction.It is also interesting that they sell many CPOs that have very low mileage, how can a car have 3 owners in 28K miles? My suspicion is that they sell vehicles that were former buybacks as part of the lemon law and I ended up buying one of these. I asked for the prior service history of the car and they refused to show it to me. BUYER BEWARE!

bladejhawk

Mar 18, 2013

Purchasing a new car is usually a stressful experience with lots of waiting around while the salesman "checks with his boss" and the business manager tries to sell you a bunch of add-on warranties. Not this place. Our experience here began with me sitting down with Mike Smeraglia the General Sales Manager. Great guy, asked a lot of questions, listened attentively, and was able to recommend just the right car on the first shot. When I showed up on Saturday morning with my wife he already had the car cleaned up and waiting for us at the front door. Mike introduced us to General Manager Victor Sousa, another great guy. We soon felt right at home. These guys don't hide behind their computers. In fact when we had questions about pricing or equipment, they showed us what they were seeing on their screen. Sean Mohammed was our Client Adviser. Sean is smart, polite, patient and was very helpful on the test drive.We started around 9am and drove off in a shiny (nearly new) black 328i just a couple of short hours later. (Thanks to some fast work by business manager Jose Santiago)Even though we were in and out in a hurry, the dealership has since reached out to us several times to make sure everything was OK and that we were happy. We've called them a couple of times with questions about the car. They answer their cell phones, even after hours.Overall a very nice experience.

RickyRose

Mar 6, 2013

One of the best car buying experiences. I was lucky to have a great new salesperson in Richard Aquino, he was on point from start to finish and even the follow up after. He made sure I got everything done on a timely basis. I would definitely recommend this dealership to a friend and I have...

BMW fan

Mar 4, 2013

I am not sure if they are indeed selling cars. No one calls you as a follow-up and no one returns calls! Went across town to PARK AVE BMW and got a great deal done with professionals.

dougJohnson

Mar 1, 2013

No one at TENAFLY BMW returns phone calls, or even take time to contact you after you leave the showroom. I was actually trying to BUY a car; I wasn't begging for one. Thanks to the folks at PARK AVE BMW in Rochelle Park who not only promptly return my calls, they pleasantly took the time to work with me and got me into the X5 I wanted.

chrismidulla

Feb 21, 2013

I have recently purchased a 2011 chevy equinox from bmw of tenafly. The service I received was exceptional. Howard Brownand Rich Perry were a pleasure to work with and the price was just what I was looking for. The entire process was prompt and allmy questions were answered. I definitely reccomend this dealership.

coach Dinkins

Feb 19, 2013

Started with E-mail communication with the sales associate that lasted 2 weeks. I called Luisa Rosario the sales associate on a Saturday after a snow storm that I was on my way (130 miles away) she dug my dream car out of the snow and had it ready for a test drive once I arrived. She was very helpful. I go again in a heart beat! John

John Dinkins

Feb 19, 2013

The Sales associate Luisa Rosario was very helpful and explained buying process in detail. The dealership was very clean.

GDavis276

Feb 5, 2013

This is the second certified pre-owned vehicle that I purcahsed from BMW of Tenafly within six months and for which I dealt with Marlen Gafanovich. Due to circumstances I needed to trade in a BMW purchased in July for a different certifiedpre-owned BMW. Marlen ws my client adviser again and never lost patience in having to give us several test rides and explaining the features of the vehicles we looked at. Hugo Santo approved a fair trade in price and took the time to explain the various issues involved and Jose Santiago ensured that the paperwork and sale finalization was as expeditious and painless s possible. All of these gentlemen, and especialyl Marlen made the purchase of both vehicles a positive and enjoyable experience. Something I can't say about other dealerships that I have purchased vehicles from in the past. Marlen made us feel like we were friends or family members rather than just customers. I would have no hesitation in reommending BMW of Tenafly and Marlen to my friends and relatives and in fact would encourage them to purchase a BMW just because of these employees.

ShafKamal

Jan 21, 2013

We went in to lease the X3 special advertised on their website along with a trade and we had the pleasure of working with Marlen. We worked out an amicable trade for my M3 and he quickly got us into the X3 the very same day. He was very understanding of our situation and expedited the process. We can't wait to go back to lease our next vehicle from BMW of Tenefly.

bpp15

Dec 13, 2012

I was looking to lease a new car after being with BMW for the past 6 years. After checking with the dealership i had been with and having an unappealing experience, i decided to check elsewhere. I ran into Marlen at BMW Tenafly and had a great experience. He was enthusiastic, but also patient when i was trying to decide if i wanted to lease and what car i may have wanted. He was knowledgeable about the cars and very interested in the product itself. He was very flexible when making appointments to meet up in person. He was also open to go over things on the phone if i did not want to head to the dealership. His friendly and honest approach, lack of pressure when trying to make a decision and overall attitude makes him a great person to deal with when purchasing/leasing a car from BMW.

maitrimk120

Dec 12, 2012

My Wife and I went in to look at a used 2012 BMW X5. We weren't expecting much as usually dealers aren't helpful. We were quite surprised how nice and helpful they were, Especially Marlen. We went for the usual inspection of the car and test drive. Loved the car and now we started to talk price. The advertised price on the internet was low but of course everyone wants a discount. They worked with us a little bit to get the price lower. Firm but fair. Marlen was very honest in his opinion and trying to work with us. In the end, we walked away with a almost brand new car from Marlen and BMW Tenafly. Marlen has called me to ask how everything was and if we needed any more assistance with the car. I definitely would come back for a great deal and great experience.In addition to working with Marlen, we worked with Kim for our finance portion of the transaction. She was super busy but was able to help with everything and has been actively communicating with us to finalize all the minor details. Thank you again.

rafaellaf

Nov 16, 2012

I have been car shopping for 2 months and went to about 6 dealerhips. I found a car i loved in Tenafly BMW and when i called they were so pleasant that i did not hesitate to drive 45 minutes to purchase my car there. Howard was very personable. He answered all my questions, called me back super fast and was a amazing salesman! Not only did he make me feel comfortable he explained every detail of the car. I felt that other dealerships were just trying to make a deal and not really worried about how they treat their customers. Glenn was also great returned my calls very quick and made sure i got a good deal. Always had a smile which creates a great atmosphere. I left the dealer with a full tank and happy heart! Thanks so much for making my experience so great!

Kowdlay

Nov 3, 2012

Sean Mohammed was very friendly and helpful to make sure I had a very pleasent and smooth purchase experience. He stayed late and provided lot of valuable information. He promptly returns the call.I would strongly recommend Sean to my family and friends.Thank you Sean for all the help.

peterwhsieh

Oct 19, 2012

I worked with Marlen Gafanovichat Tenafly for our 3 series European Delivery and had the most hassle and trouble free purchasing experience ever. Marlen is a straight shooter and an absolute pleasure to work with. If you guys are in the tri-state area looking to buy a BMW Marlen's the way to go!

caseyjones382

Oct 13, 2012

We had a great experience at BMW of Tenafly. I would wholeheartedly recommend Rick Young to anyone - he was a real straight shooter and a pleasure to deal with.

rich1jlee

Oct 11, 2012

My experience with Ed Ng & Sandra Pilavdjian has been outstanding. Every time I need to service my car they go above & beyond to make me a satisfied customer. Your dealership makes it such a pleasure to own a BMW & I have been so happy since I have purchased my car from Mikhail Lyubimov. I will always refer your dealership as I have never experienced such great customer service & I am looking forward to visit your dealership in the near future.

Car Shopper

Aug 25, 2012

This was made a very pleasant process. I came in knowing what I wanted. Quick test drive, and I was sold. Little bit of price negotiation, we had a deal. I came in with financing already in place, but ended up going through the finance office because they just about matched the deal I had already in place. This way I was able to drive away with the car that day. Overall great experience here.

Ymohammed

Aug 24, 2012

Rick young is the man! made the whole process easy, and he is the main reason i got the car from this dealer. Straight forward guy, very professional and will do what he could to get you the best deal. Glenn defrancesco did the process, fast and got everything done on time. I would recommend this dealer...If you need the best service here, ask for Rick Young

Bimmer328i

Aug 11, 2012

Sean Mohammed was a very amiable representative of BMW. He and Jose made the purchasing process quick and flexible. They were willing to work with me to obtain the vehicle I was looking for.

kelgia80

Aug 11, 2012

An incredible experience from start to finish!! I drove 2 hours to get there and I would do it again any day. Rick Young is the most laid back, no-pressure, easy to work with Salesman I've ever encountered. After searching for "my car" for months....he made it happen. Jose Santiago in Finance was phenomenal as well. Thanks for a great experience!

jimmy

Aug 2, 2012

PEDRO BOLONA is an excellent customer service agent.

EllaGrace921

Jul 28, 2012

First, I was originally sent to see Sean Mohammed from a friend that purchased a pre-owned car from Tenafly BMW. He spoke with my husband on the phone a number of times to try and figure out how he could help us to find a car. The day we needed to come in he had personal business to tend to, so we were unable to meet with him. We first spoke with Burt who was very pleasant. He had a committment to another customer, so he sent us over to see Paul. He was absolutely amazing and truly the reason why we were sold on your dealership and vehicle. He was honest, knowledgeable and friendly. He took his time and was thorough in explaining all the little details of the car we were interested in. He didn't rush or pressure us which was such a nice change compared to other dealerships we had visited. He took us on a long test drive and was genuinely excited for us when we found the car we loved. As we waiting for all the paperwork to be done, we went to grab a bite to eat. We were nervous as we have been "wheeled and dealed" in the past when buying/leasing vehicles and that perhaps upon our return your finance person was going to come back to us with all these new fees and/or non approval of our loan for whatever reason. When we came back to the dealership we saw Paul getting out of our car and he turned to us and said "going to gas it up" with a huge smile on his face. It seemed as though he had just given a good friend wonderful news vs. him making a "sale". Again, it was truly an experience my husband and I will never forget and are greatful for as this was a big and exciting purchase for us. We know we will continue our relationship with the dealership for many years to come as well as highly recommend them to everyone we can. Jose Santiago was our finance guy who also was very warm, honest, friendly and helpful. He came to us while we were waiting to personally let us know how long he would be. When we met with him to finalize the sale, there was again, no rush, no pressure and it was a smooth, painless proceedure. I cannot say enough about these guys and we haven't stopped smiling since the purchase. Thank you!

Harit Patel

Jul 25, 2012

I have visited several dealerships throughout 2 years and this is by far the best. The salesperson Mikhail Lyubimov was very honest and the process for buying a new vehicle was quick& great compared to previous experiences. He was very professional and made my experience a pleasant one.I would definetly recommend this dealership to anyone thinking of puchasing a vehicle used or new.

Nilz

Jul 22, 2012

I would highly recommend Luissa.She is amazingly Friendly and helpful. She went out of her way to make sure i was happy! I am seriously impressed by her! She helped me to finalize and close the deal pretty quickly.

arkenau

Jul 19, 2012

BMW of Tenafly has a wonderful dealership going. I use my experience there as the standard of all my customer service expectations with other companies. Ed Ng specifically is a wonderful asset to BMW. His detail to attention, supreme customer service and the way he makes you feel at ease when you come in with any problem is absolutely amazing. I unfortunately just ended my lease, but I promise to be back with BMW as soon as I can with the specific reason being the level of service that I've come to expect from Ed and BMW of Tenafly. I can't be grateful enough to them all. A+ rating to Ed and BMW of Tenafly.

GDavis276

Jul 18, 2012

I have purchased both new and used vehicles before and have was not looking forward to the process again. Marlen, however, made this process a positive experience. He was extremely helpful in suggesting a vehicle that we might be interested in and took the time to answer all of our questions without pressuring us. Everything including the vehicle "delivery" was as promised and timely. He took the time to make sure we understood the features of the vehicle that we purchased. Was honest with us through the entire transaction from begining to end. Marlen and this dealership seemed to go the extra mile to ensure that we left as saisfied customers. I would definietly recommend this dealership and esepecially Marlen to my friends and relatives.

david770

Jul 16, 2012

Really good experience. No pressure, took the time to explain things and really took the angst out of the car buying experience. I will definitely go back to Paul for my next car purchase.

Lenster216

Jul 16, 2012

Nothing less than excellence at every level! Fully accommodating to my specific delivery needs, unmatched pricing and the utmost professionalism! Highly recommend. Ask for Marlen by name! Lenny Rubinstein

wch111

Jul 16, 2012

Worked with Mikhail to lease my new 750. He was always very friendly, attentive, knowledgable. Followed up on every detail in a very timely fashion. Made me feel comfortable, never rushed or high pressure. Was patient as I took several test drives and took some time to make up my mind. Would not hesitate to deal with him again.

Lilnemesis16

Jul 15, 2012

Hands down Mikhail is the best salesman I have ever dealt with!!! I have accompanied my father (big time bargainer) on 6 car purchases and as you can imagine I have dealt with many salesman. I am not going to go into Customer Service, Quality of Work, Friendliness, Overall Experience and Price as you can see I gave him a 5/5 for a reason. But I would point out somethings that differentiated him from other salesman. The man is quick! Quick with service, keeping you posted, responding to emails/phone calls....almost feels like you have a personal salesman from beginning to end. He even calls to check up on you after you bought the car to ensure that you are satisfied. Keep in mind that I was not buying most expensive model (my vehicle price was around 3 series range and was a used car). He is very social. Does not matter what age you are you will have a good conversation with him and he will keep you entertained. I cant recall ever feeling that car buying was fun because it has always been a torturous process but Mikhail knows this and he does his best to work with his managers and you to make the negotiating process as smooth as possible. I want to also bring in Jose Santiago for my next part. A quality both Mikhail and Jose have in common is that they are considerate. Long story short after negotiating the price when it came to paying for the vehicle there was an obstacle. I came in with a blank loan check provided by my bank. Plan was to put some money down on the car and remaining amount I was going to write on the check ad finance through my bank. It turns out according to their policy they cannot take the check since it is the same as draft check and at the same time let me take out the vehicle. From a business perspective it is a risk. These guys went out of their ways to make sure I left as a happy customer and with a car that I wanted. First they tried getting me the same loan and the same rate through the various banks the dealer works with but I was denied since I don't really have a credit history for borrowing that high amount even though my credit was good. I would need a cosigner in order to be approved. It turns out I got very lucky to be approved for the amount I was approved for from my bank. This is what the Mikhail and Jose told me. They said they were going to work this out for me. They are going to talk to management and figure out a way for them to accept this check and process (but no car until payment is received). They said that if management accepts it will be beneficial for me because now I can build up credit and in the future not have to worry about this sort of thing ever coming up later on with loans. In the end I got the car I wanted, worked out the loan/check issue without having to involve my dad to cosign, an opportunity to increase my credit history/rating and a dealership I can go back to for future purchases. P.S. I saved a lot of money too!

Kanwal Mundy

Jul 11, 2012

Had a good experience working with Luisa, she made the car purchase much easier for me. I bought the car over the phone as I live on the west coast. The whole transaction went real smooth and working with Luisa was amazing. She helped me to faciliate the paperwork and shipping the car all the way to Utah. Just getting the transaction done over the phone without looking or driving the car was a big risk for me. When I received the car, it was exactly in the shape and condition as it was explained to me over the phone. I would buy another car from this dealership if I buy my next BMW. Overall very friendly and good customer relations. I'll give them a A and recommend anyone to buy a car at this dealership.

ryc2

Jul 6, 2012

Great buying experience here. Mykhail was helpful and responsive in getting me all of the information needed. He was also persistent in assessing my needs and working to negotiate the best deal for me. They accomodated everything down to my timing of delivery. I spent over a year working with Mykhail looking at various models and he stuck with me all the way. Thanks again.

laurisx5

Jul 4, 2012

I was very lucky to have Marlen as my client advisor. He was very friendly, helpful and thorough in every aspect of the buying process. It was my first time going through this whole process and I was pleased with the outcome. Marlen was very good at following up with us in terms of getting us exactly what we wanted. I would recommend this dealer to all my friends and family and i would definitely recommend Marlen as their client advisor because i had a great experience with him and my mom and i left very happy.

mdikker

Jul 2, 2012

Overall it was a great car buying experience. Marlen knows the product inside and out. I got quotes from many dealers but Marlen gave me the best price for the car I wanted.

mauricioaranguren

Jun 28, 2012

Marlen was extremely thorough and very service oriented. We started the process online and he immediately reached out to us and hand-held us through the process completely. He made the whole buying experience amazing and we will go back to him for our next car purchase hands down.

lweber1216

Jun 25, 2012

My leased car was only a few weeks old before it was almost totaled in a hit and run accident. Prior to that, I had a Lexus for twelve years that had never been in an accident, making this wreck an even bigger issue. Ricki Shamen was awesome to deal with when I leased the car initially and then Steven just couldn't have been more helpful, knowledgable, and communicative during the repair process. It took way longer than expected because of an issue with the adjuster, but Steven was less focussed on blame and more focussed on service. Thank you to Steven and BMW of Tenafly.

Cvj51

Jun 22, 2012

Being a woman walking alone into a dealership could be a little intimidating. Expecting an uncomfortable experience, I was totally relieved when I met Luisa. She greeted me with professionalism and kindness. She met all my expectations and went well beyond her call of duty. I was shopping at another BMW dealership, but went back to Tenafly because of Luisa.

jamm

Jun 22, 2012

Burt was a fantastic salesman! Best experience buying a car (and I bought many cars fr other dealers)...Everyone was so friendly and knowledgeable and not pushy like a typical car salesman...treated you like company rather than "lets get a sale " ...they had quite a large selection too...it was our first stop in researching but we didn't need to go any further...Love the car!!! Hugo, the manager, was great as well...If you are in the market for a BMW this is the only place to go!!!!!

marcorendon

Jun 22, 2012

I had a great experience purchasing my used but still incredibly looking BMW. Buying a car is an exhausting and arduous process but Luisa was there to make it much easier to bear. Overall a plesant experience, a few bumps but mostly due to the process itself not because of Luisa. Highly recommend her and this dealership.

BIZNZMAN

Jun 21, 2012

Before I got to this dealership, I contacted another dealership in NJ and they didnt even bother to call me back. Therefore, I'm happy that this dealer was the one I made a purchase from. The dealership is wonderful. The staff was very helpful, friendly and they are easy to work with no pressure at all. I highly recommend this dealership and Ill do more business with them in the future. Thanks again to the team Luisa, Rich, Glenn and Jeff.

Lomax

Jun 19, 2012

My experience with the service and sales department at BMW of Tenalfy has been great. They have a terrific staff that is willing to go the extra mile to make sure every customer is satisfied. I would definitely recommend this dealership to anyone.

vangrouw

Jun 19, 2012

It was a pleasure working with Marlen. He was very professional, straightforward, honest and extremely knowledgeable. He took the time to answer all of my questions, was not pushy, and he made sure that I was completely satisfied. He took the time to go over every detail of my 2012 528xi and even followed up with a phone call to find out if I had any other questions that he could answer for me. I had a wonderful experience working with Marlen and he will be highly recommended! Thank you Marlen!

Georgep10

Jun 14, 2012

Mikhail was great me and my best friend was looking foward to getting two bmws and Mikhail and Joe were great with their customer service and had two best friends walk out with two bmws..if you ever need someone to buy a BMW off of go to Tenafly and ask for mike and joe their great!!!

Jesssmith

Jun 8, 2012

My sales representative was Marlen. Marlen is very nice guy, and a very professional sales representative. Marlen was straightforward, upfront, and honest to me. My X5 is beautiful, clean as a whistle inside and out, everything is as promised. Thank you, Marlen!

jusjam128

Jun 7, 2012

Visited multiple BMW dealerships within NJ searching for a pre-owned 750i. Out of all the sales reps,Luisa came across very friendly,eager to help & to please the customer. I would definitely turn to her again if I had to purchase again.

lornah

Jun 5, 2012

Rick was not like the typical car salesman. Not pushy at all - very honest and knowledgeable about the auto we were interested in. He wanted to make sure we got the car that was right for our family. That is a rarity these days. As it turned out we got the greatest car I have ever owned. I'm sure we are going to enjoy this car for many years to come. Thank you Tenafly BMW and thank you Rick! And thank you Glenn, you guys were the best!

macsaucee

Jun 5, 2012

Marlen was extremely responsive and knowledgeable during our initial phone conversations. Once I arrived at the dealership, everything was ready and in order, allowing for a smooth, easy, and quick transaction. The car was exactly what I asked for and he took the time to make sure I understood everything before I drove off.

Youssef

Jun 5, 2012

We highly recommend this dealer. We Recently bought our BMW x5 from this dealer the staff was friendly and helpful, luisa was extremely helpful and patient with us in ensuring that we chose the right car for our family! Thanks luisa for all your help!

blee000

Jun 2, 2012

Marlen was fantastic. He was extremely helpful and went the extra mile for us. We had a great experience at BMW of Tenafly for our lease buyout, and would definitely work with Marlen again in the future. I would highly recommend working with Marlen.

jennmadd

May 31, 2012

What a lovely dealership. I had an incredible experience there last week. Andrew Benti was so knowledgeable and friendly. I was torn between the different years/makes/models and he showed me all the features and differences so that I could make an educated decision. Andrew ensured that I purchased the perfect car for my needs and wants and I couldn't be happier. I didn't think it could be done but he converted a die hard Mercedes girl to a BMW and I am thrilled wih my decision. From the accomodating and professional Manager, Victor Sousa to the patient and thorough Finance Manager, Glenn DeFrancesco I was treated like a queen. Glenn took his time and kindly explained the maintainence programs and all the other plans that were available to ensure my peace of mind. I will never buy a car from anywhere else ever again. I love my Certified 2009 528xi and I am now worry free with my extended warranty and my maintainence plan. Thank you so much guys!

gk224

May 30, 2012

I had the best experience ever with Marlen,he has helped me allot in picking the car i wanted and gave me the best price for it

nmmolnar

May 30, 2012

Great service, relaxed atmosphere and incredible staff are just a few of the reasons I have continued to frequent BMW of Tenafly over the past five years. The outstanding staff of BMW of Tenafly earned my business and loyalty by providing friendly and uncompromising service. I have been working personally with client advisor Angelo Guerriero since I began shopping at the dealer, I can honestly say I have yet to meet an individual as exceptional as he at any dealer I have ever been to. I have spent many hours across the desk from my man Angelo, all of which have been a pleasure. He is a truly exceptional individual; I strongly recommend anyone considering visiting or working with the dealer now or in the future (regarding new or used car sales) to ask for Angelo in particular. Not only has my experience with the client advising team at BMW of Tenafly been exceptional, but my experience with service advisor Dominick Vitetta and appointment coordinator Sandra Pilavdjian has been nothing short of fantastic. Dominick has taken care of all of my service needs with a smile since I began servicing my vehicles at BMW of Tenafly. He provides a great service, he is always diligent with regards to followup calls and vehicle updates, I would recommend anyone servicing their vehicle at BMW of Tenafly for the first time to specifically ask Sandra Pilavdjian(appointment coordinator) to work with Dominick. Sandra is also an incredible member of the Tenafly team. She is always willing to work with you to try and squeeze you in at the last minute or even get you in a complimentary loaner car when there seems to be none left! She is truly great and it is always a pleasure working with her. There is nothing to complain about when it comes to BMW of Tenafly. Angelo, Dominick, and Sandra have combined to truly make every experience with the dealer a fantastic one. I will continue to work with Angelo for all of my automotive needs now and in the future without question; and when that beautiful new BMW needs its first service, I will look forward to working with both Sandra and Dominick, as all three are exceptional individuals whom provide a truly exceptional service.

RLMBMWX3

May 30, 2012

Dominck, Sandra, and Ronnie went above and beyond! The staff and service was great! They were courteous and professional! Even staff that were not directly working with me or my car were friendly! My car's service was done in only a short while. I drove it home and it seemed brand new- well maybe not brand new but the best a 2007 could be!!! Thanks again for everything!

jchimento

May 29, 2012

I have just recently leased my first BWM and was thrilled with the service and attention that I received at BWM of Tenafly. The salesman who took care of me, Angelo Guerriero, could not have been more helpful from start to finish. This was my first time leasing a car and the process was extremely streamlined and easy, not to mention I got a great deal! When it was time to pick up my car, Angelo spent a solid hour walking me through all of the car's features making sure that I would drive away confidant!I was treated very well by all BMW employees, including Kimberly Cain, who could not have been for helpful, honest, & efficient with regard to the financing.Needless to say, I had a GREAT experience at BMW of Tenafly, and I am very happy to recommend this dealership to my friends.

Smilesdb8

May 26, 2012

Crashed my car into a wood poll. Crazy damage. Great body work and customer service. Car was finished earlier than expected. Just in time for the holiday weekend.

Tiger13

May 26, 2012

I told Victor Sousa I'm having an issue with my vehicle. He had Sandra (Service Manager) give me a call (which was within a matter of minutes). She in turn set up an appointment with Robert (Service rep) for the very next day! The repair shop's foreman drove with me in my vehicle to determine said issue. I was given a beautiful loaner for the day; the very next day Robert called for me to pick up my vehicle. The way (they) handled this issue was incredible; efficiency, reliability, professionalism, courtesy and convenience... Thanks Victor. Thanks Sandra. Thanks Robert. Thanks BMW of Tenafly... Yes, in that order!! Another satisfied customer.

dikran57

May 25, 2012

The customer service offered by both Robert Ryan & Sandra Pilavdjian is one the reasons I continue to be a loyal customer (20 years)& over seven autos of Old Difeo & Tenafly BMW. Thank you

zchung

May 25, 2012

Marlen's services exceeded my expectation. He's very thoughtful, respectful and friendly, knowing what I want and not pushy. I always heard bad car shopping experiences from others, but my dealing with Marlen was very pleasant. Since I can only come to the dealer later in the afternoon, he worked overtime to help me out couple of times. He's very patient and great at post sale service. I will highly recommand Marlen to my friends.

acowan

May 23, 2012

Rick did a great job with us, we bought a service loaner and it couldn't have been a better experience, fast, simple, pleasant and easy. The car is great, the process and price were too! Rick was helpful, knowledgeable and easy to work with. Highly recommended!

CLHManhattan

May 23, 2012

I am a Manhattan resident and I switched from BMW of Manhattan to BMW of Tenafly because of their outstanding customer service! They go above and beyond to make sure you entire service experience is exceptional. On one occassion, I had just arrived at my office for an important morning meeting and was not able to put the rear window up on a morning that a "Noreaster" was forecasted for the NY/NJ metropolitan area. I called BMW of Tenafly and spoke to Sandra and explained that my power window needed to be repaired, but that I was not going to be free from my meeting until that afternoon and would not be able to bring the car in. I also expressed concern that interior of my car would be damaged during the storm since my window was down. Sandra told me to hold on and that she was going to find a solution. After a few minutes, Sandra came back on the line and told me that they were going to have someone drive to my office and pick up my car and drop off a loaner for me. I was speechless! My office is located about 35 minutes from BMW of Tenafly. I could not believe they would do that for me! They were able to pick up my car that morning and drop off the loaner before the storm started. My car was repaired and ready for pickup that evening after work. I would recommend this dealerhsip for all your service needs. They do exceptional work and really do go the extra mile to make the entire service process as painless as possible. Sandra and Ed are a great team to work with there.

Teri McM

May 23, 2012

This is my 4th vehicle purchase from this dealerhip and what I love most is the friendly staff and the customer service. Each time I purchase a car the Sales Rep makes me feel that my purchase was the most important thing to him at that time. The price is always competitive. I have a dealership 15 minutes from my home, but instead of using them I drive 1 and 1/2 hours to this dealership because of the relstionship I have developed over the years. John Collins is amazing! He is always honest, respectful, and professional. Any time I call him he calls me right back and has an answer for each question I ask him. He is one of the reasons I am so loyal to this dealership. Sandra Pilavdjian is another person who has made my experience with the dealership positive. When my car is being serviced she always arranges for me to have a loaner car without any delay. The cars are always clean and well kept. In addition, John Viola, Service and Parts Director, is another reason why I remain loyal to the dealership. He always makes the time to ensure that I was satisfied with my experience, and each time I emailed him he personally answered each one of them. Overall, if you are a die heart BMW driver and looking for a dealership that will make your driving experience wonderful then look no further!!!

Jnk100893

May 21, 2012

Paul was very helpful in determining the cause of the problem regarding my order. He remedied the problem and even went out of his way to ship me the product free of charge. His response was quick. Prompt resolutions like these are what create repeat customers.Thank you,C. Lopez

chuckl

May 18, 2012

Being from the DC area, I had talked to a number of local dealers and was unable to work out any reasonable deal for a CPO 5 series. Then I saw a listing online for a car that had everything I was looking for. I called BMW Tenafly and spoke with Rick Young. We very quickly and easily worked out a deal over the phone. I told Rick that I was hesitant to drive all the way up to NJ if he couldnt assure me that the deal would go through as we agreed. When I got up there, sure enough, there was no backtracking and Rick and the management of BMW Tenafly honored the deal as is with no surprises. And it was a great deal and one I NEVER would have been able to get with the dealers in my area. Rick was extremely helpful through the whole process and he is most definitely a straight shooter. I drove my new car home to DC that day with a smile on my face the whole way home. I highly recommend Rick and the team at BMW Tenafly.

Tgevorkian

May 18, 2012

Was greeted by Sandra had a car for service then decided perhaps time to change to a new one. She introduced me to Roland and GM Victor. They were amazing and helpful and most importantly very professional. I really liked working with them. Roland never pushed to sell a car and was very helpful and descriptive in what my options were. I really liked the deal they gave me and GM was so nice and friendly you could hardly tell he is the GM. Very nice again and professional if I can find any other words will add how great they were. And if you ever need help with service Sandra is AMAZING. Great job BMW of Tenafly.

SUSIEANDARI

May 15, 2012

MARLEN GAFANOVICH,BY FAR GAVE ME THE BEST BUYING EXPERIENCE I"VE EVER HAD.I PURCHASE MANY CARS,THIS BEING ONE I PURCHASED ON MY OWN WITHOUT ANY PROBLEMS ARISING AFTER MY FOUR HOUR DRIVE.HE KEPT HIS WORD ON EVERYTHING AFTER THE SALE,AND HAS CALLED NUMEROUS TIMES TO MAKE SURE I WAS STILL HAPPY WITH THE PURCHASE....WOULD RECOMMEND MARLEN TO ANYONE NOT LIKING THE TYPICAL PUSHY SALESMAN...SMOOTH TRANSACTION ALL AROUND,WISH HIM LOTS OF LUCK WITH FUTURE SALES!!KEEP UP THE GREAT WORK!!!

sylvia teitelbaum

May 15, 2012

Roland Llupa undermines all the sterotyping of car salesman. He presented as very knowledgeable, eager to be helpful and above all a man of intergrity. He honestly put forth all the possibilities in my recently acquired car and I felt he was truly interested in giving me the best deal possible. Since their was family pressure for me to buy another brand of car ( my husband is clearly a Mercedes Audi type), Roland really closed the deal for me. As I indicated to you, with my current educational style no one gets a perfect 10, and Roland is not the kind of person to indicate the excessive high rating needed. So, I now give him a perfect 10.Thank you for being so responsive.Sincerely, Sylvia Teitelbaum

mattyfazz11

May 14, 2012

I have taken my car to a number of BMW dealers but none were as helpful as BMW of Tenafly. Also, I have had a number of service advisers but Ed is by far the best. He makes you feel like your car is important and that you are a valued customer.

d112

May 13, 2012

Getting a new car is always a difficult undertaking. For us it is especially daunting since we have to get two cars at the same time.This my second time working with Angelo and the experience was seamless. I only had to make one visit to finalize a deal on two five series. I typically shop around to make sure that we are getting the best possible price, and Angelo unlike every other dealer that I have worked with cut through the nonsense and helped me work out the numbers that fit my budget. I would strongly recommend Angelo for his integrity and professionalism.

crv328

May 10, 2012

Picked up my barely used 328xi yesterday and overall the experience couldn't have been better. I would highly recommend Marlen and the staff at Tenafly BMW for both service and sales of the ultimate driving machine. Thanks again.

cbedford

May 9, 2012

Ricki has been our salesperson for the last 8 or so cars and instead of dreading the paperwork, decisions or options, she takes care of everything. She is accurate, efficient, smart, friendly, available and fair. What more could you ask for? Her personal service and attention to details gives us confidence that nothing is being missed - and it never is.

LarrySinNJ

May 9, 2012

Another reason I go to BMW of Tenafly, is their service department. Bob Ryan gets me in and out quickly when I drop off the car, and the waiting room is clean and comfortable if I am there for a quick visit. Bob sends me updates as needed, and the car is ready when promised. Most importantly, the technicians fix the car properly the first time. Never have I had to bring the car back because something wasn't done right the first time.

slgaynor

May 9, 2012

We couldn't have asked for a better salesperson than Ricki! She took great care of us. She answered all our questions, took care of every detail and made getting a new car a breeze. We will definitely be coming back to Ricki when our lease is up.

acani

May 8, 2012

Ricki Shamen, in my opinion make the new car buying experince most enjoyable. She is extremely knowledgeable wiht her product, answered every question and followed thru from start to finish.. This to me is agreat testament on how the dealership conducts itself.. The entire staff I consider friendly and couteous form the receptionist to the valet..

admannj

May 8, 2012

I just acquired an X5 from Ricki Shamen at BMW of Tenafly. Having used Ricki before for an ED sale, I knew I could trust her with a non-ED sale. Ricki is an exemplary BMW adviser. She is honest, straightforward, upfront, friendly and knowledgeable. I would recommend Ricki to anyone else in the market for a BMW -- ED or not.

alicat1

May 8, 2012

I live in Northern IL. After finding the exact vehicle I was looking for on AutoTrader.com(a 2006 BMW X3 w/ a Manual Transmission), I contacted BMW of Tenafly. Luisa Rosario was very courteous, and very helpful with facilitating my visit to NJ. The car was spotless, and beautifully detailed. The staff was very friendly, and allowed me to, quite literally, crawl all over(and under) the vehicle. When I found two minor problems(low fluid, and a bad fuse), these problems were fixed immediately, and with no questions asked. I would definitely buy again from this dealership.

catherine kenny

May 8, 2012

Dealership is excellent and Ricki Shames is wonderful. She's extremely competent, helpful aand knowledgeable in all aspects of BMW sales/leasing. She has provided efficient and highly professional service to both my husband and me over the years.I would highly recommend Ricki to prospective customers.

flutieflakes

May 8, 2012

I have leased four BMWs through Ricki Shamen and BMW of Tenafly and both are first class. Very attentive to detail and make the whole process as seamless as possible. Car quality is great and they are very accomodating for service.

Gverma

May 8, 2012

Have got 4 cars from Ricki and enjoyed the hassle free service every time. The convienence of coming in only once to just pick up the new car is priceless.

hlavin

May 8, 2012

The expiration of my lease coincided with my being out of town for a week. Ricki Shamen worked with through the inconvenience of being in different time zones and (i) located a car with the options I wanted, (ii) finalized the economics and (iii) dealt with my insurance broker. She really went above and beyond.

imarkcohen

May 8, 2012

It is well worth the trip to lease a vehicle from this execllent dealership. Ricki Shamen truly cares that you will enjoy your new BMW

jnmit12

May 8, 2012

Ricki is the most knowledgeable and professional sales person we have ever worked with. She is responsive and has been very patient (even we we have changed our mind regarding options, models etc). It is easy to recommend Ricki as we know she will always take care of our friends and family in the same way she has helped us over the years.

sumama4

May 8, 2012

We've leased several cars through Ricki and will continue to do so. She exemplifies everything a professional salesperson should be. We highly recommend Ricki.

billfromphilly

May 7, 2012

I purchased an extraordinarily clean 2009 535i xDrive from salesman Drew Benti at BMW of Tenafly this past weekend, and had a great experience. I was not pressured either by him or the sales manager, got a fair deal on my trade, and was offered some extras without cost that were a nice touch. Most important, the pricing on the car I purchased was extremely competitive. I had been looking online for over a month for a low mileage, used 535 that was in excellent condition at the best price, and found it at this dealership. I would highly recommend both this dealership and working with Drew Benti.

nbwright

May 7, 2012

I recently purchased a 2009 Mercedes C350 Sport from BMW of Tenafly. I pulled into the dealership late on a Saturday afternoon, around 5pm. Little did I know they close at 5pm. I planned on looking around and then coming back when they were open. As I was looking at the car a gentlemen walked up and asked if he could assist me. Once he found out that I had driven 70 miles he immediately went and got a salesmen. Paul was very courteous and took his time to make us comfortable with the car. After a 45 minute test drive we returned to the dealership to find Mr. Santiago still waiting to see if we needed any assistance. We left the dealership ay 7:30pm very impressed with the service. Over the next few days Paul stayed in constant contact with us as the vehicle was being serviced and paperwork was taken care of. There were a couple minor things wrong with the car that they had fixed no questions asked and they also registered the car in Texas for me, which is something they are not accustomed to. Overall my wife and I were very impressed and plan on purchasing our next vehicle through BMW of Tenafly.

neoatwork

May 7, 2012

Burt was extremely good in understanding my requirements and catering to my exact need, not to mention his responsiveness. Very good salesman and highly recommended. I intend to refer him personally to any of my friends who is in the market for BMW..,

ricsmo

May 7, 2012

Paul did what I thought couldn't be done. Came in after lunch and he got me in a great car at a great price and had me out of there WITH the car before rush hour traffic. Thanks Paul.

tjadoo1

May 7, 2012

This dealership and staff, including the general manager, were very professional, courteous and patient when I traded my old vehicle and leased a new BMW. Further, the service department is excellent. I highly recommend this dealership.

am12

May 2, 2012

Just got my car on Monday. I dealt with Marlen Gafanovich - he was great! Got me a great deal, was very accommodating, took care of everything, made the whole transaction as easy as I could have hoped. Highly recommend him (and the dealership, the finance manager (Glen) was great too. Very happy with with everything and love my new 328 xi.

F1 Fan

Apr 28, 2012

I recently purchased a CPO 5 Series from BMW of Tenafly. They are not really a local dealer for me but they had the car I wanted at a reasonable price. Burt A was my sales rep and was a pleasure to deal with. He is a good ambassador for their dealership. There was little haggling, they met all my little punch list requirements in prepping the vehicle and candidly I was treated better than some previous new car purchases. Excellent Experience.

jlc781

Apr 27, 2012

I've come to this dealership for service over 5+ times now and each time I've been fortunate enough to work with Ed. Ed defines "great" customer service. He's very knowledgeable, incredibly efficient and always charming. It's a true pleasure being able to drop my car off with Ed, knowing that it is in very good hands. I've been to several BMW dealerships and hands down Tenafly location has the best service. If you go, ask for Ed! He'll take very good care of you and your car!

rmats

Apr 27, 2012

Worst customer service from the management team. I never expected to receive such horrible service from this company. Dont go to this dealership, they only care for you when their making a sale afer that they dont want to service you.

bkk615

Apr 9, 2012

BMW of Tenafly has horrible service with rude and unresponsive representatives. It's almost as if they intentionally try to make things inconvenient for you. Just as some background, we have leased 3 cars from BMW of Tenafly (previously Difeo) and ended up being disappointed even further each time. We did like the convenience of proximity of the dealership, but have found much better deals with dealers further away with larger inventory.One would think they would be more attentive to the concerns of repeat customers, but we will now avoid BMW of Tenafly due to their unapologetic and inattentive service. We will go to dealers much further away, at the very least, you can get a significantly better deal.

CollegeBoyBMWX3

Apr 7, 2012

In the past when I had bought a car I always had the gut feeling that I could not trust the dealer/sales person... at BMW of Tenafly the opposite occurred. I bought my X3 with ease and comfort. I did not feel pressured and my time and thoughts were respected. It was by far the best expericne I had buying a car. THANK YOU!

jayaudi2003

Feb 8, 2012

Got my used car audi with 40,000 miles 2003 from Sean. He was ok. But less than a month, the dip stick broke,bought a new battery due to difficulty starting,and it is still not starting. rear window stopped working. It slides down halfway. When I got an email from John Viola that service will be due soon. He was kind enough to return call but I was out. Spoke to the secretary and relayed my issues. She came back and said that they would only cover the dip stick. The battery would have to be checked. Well that's not possible because it was disposed. Window is not covered. So be careful when they say warranty!!Its all talk. If they really check their cars properly.. this would not happen after a month.

Red Car Owner

Jan 29, 2012

Purchase a used non - BMW. Sales people were professional and courteous. Great test drive experience. No haggling, maybe I offered too high. Only small negative is refund on portion of registration fee charged. Not sales fault but should be prompter.

Unoitnell

Jan 17, 2012

I've been dealing with dealership since defio BMW! All staff members are great help I've recommended tenaflybmw to all family and friends! I just have 1issue on loaner vehicles. I currently own a 7 series and for a loaner I received a 3 series! My suggestion is owners of 5series on dwn receive 3 series and owners of 6&7 receive 5 series as loaners ! Still loving BMW NELL

nissanguy2011

Jan 2, 2012

Burt was a great sales person to work with. He was polite, low pressure and very accommodating to my and my wife's schedules. I purchased a used, non-BMW vehicle from Burt and things went well. The staff around Burt was friendly as well asking me if I needed coffee or water.I will say that Burt's manager, "V", wasn't particularly friendly. He only came over to talk business, and after the deal was inked did not come say hello or congratulations. In my experience, the manager is pretty friendly before and after car deals. However, this wouldn't stop me from buying from Burt again.Overall, I feel I was treated fairly and enjoyed my experience.

JPJP11

Dec 31, 2011

I was in the market for a used non-BMW vehicle. The sales person (Burt) was polite, calm and low pressure. He was willing to chat with us about our needs and easy to negotiate with. His manager, was a bit stand-offish. Once the deal was inked, didn't bother even coming over to say congratulations or look our way. Possibly because we weren't spending enough money? Not that big of a deal, but a little acknowledgement would go a long way on this review, so I have to just score them as 'average'.

bravek201

Dec 29, 2011

I did European Delivery of an M3 Convertible and Mike from BMW of Tenafly went above and beyond to get me into the car I've always wanted at the right price. Mike was always quick to respond to my e-mails and calls and always professional. He's upfront and honest and helped walk me through the entire ordering process. I am very satisfied with my car buying experience and would recommend BMW of Tenafly and Mike to anyone. Thanks again Mike!

F1Flagger

Dec 19, 2011

When I was ready to purchase our new BMW this pas April. They won my business with price to begin with. My Sales man made everything very simple. Everything was done by e-mail and a phone call or two. Great experience

Deal Searcher

Dec 4, 2011

i got a great deal on a car I was unble to see or drive before the purchase. Living over 2000 miles away, I went against my instincts and bought a car site unseen and had it delivered across country. It arrived exactly as advertised in perfect shape. Thomas, my sales rep, went beyond what I expected and made the buying experience wonderful. Thanks Tenafly.

propkapt

Nov 14, 2011

BMW of Tenafly and specifically Michael Lubimov, went above and beyond to get me into the car I've always wanted at the right price. Mike was upfront and honest and guided me throughout the ordering process and responded quickly to my calls and emails. He was able to handle a few setbacks and was patient with me, never pushy. There were no games that other dealers like to play, ex: I have your car in stock, you show up and the dealer tries to push a different car on you. I am more than satisfied with my car buying experience and would recommend this dealership to anyone. Best car buying experience I've ever had.Thanks Michael

sadhoo

Nov 1, 2011

I had an issue with my maintaince wattanty on my X5. I spoke with the general manager Michael Davidson and he worked effeciently to get the mattter resolved. Will buy from Tenefly again!

mvidreiro

Oct 20, 2011

Luis was very polite, and willing to answer any questions that I had and to help me choose the perfect car. He showed me many different color styles of cars, with different interior and packages. I got to test drive the car I wanted. He was extremely patient with me while I made decisions, and so very helpful. He knew all the answers to my questions about the vehicle I purchased and went out of his way to make my visit to the dealership extremely comfortable with no pressure. I look foward to the next visit, and to the opportunity to have Luis as my salesman again. I recommend him to everyone.

JenniferTorrick

Oct 18, 2011

I have been to many BMW dealerships in NJ when I was looking for a car, I have walked out of one of them due to terrible service and simply rude. At BMW TENAFLY I was treated GREAT by the sales manager Videsh, my sales man Rick and the business manager Glenn. They were all professional, kind and did not try to pull my leg. I got a great deal and amazing service. I STRONGLY SUGGEST BMW TENAFLY to anyone.

zhenuk

Oct 15, 2011

Drove in for an 06 mdx. The dealer knew we needed to drive for two hours to get there. Turns out the car computer was broken and he acted as if it was an issue that just turned up. Seats had cigarette burns. The internet description did not include this information and the manager "graciously" agreed to take $200 off for this "insignificant issue". I had to drive for four hours due to the lie of the sales consultant. Dont waste your time on this "prestigious" dealership.

ngordon

Oct 13, 2011

Hello, I just recently purchased my first BMW at the Tenafly, NJ dealership. Burt Achrekar was the sales rep that helped me. He was a great help all the way throughout the process. Absolutely no surprises and he followed up with me to ensure that I was understanding the process as well as making sure I was happy with my purchase decisions. I would recommend this dealership and Burt to friends and family.Thanks, Nicole Gordon

atamad

Oct 2, 2011

Outstanding customer service from this dealership and sales person, Burt Achrekar. Car was as described on the phone and listed on website. Staff was friendly. Burt was honest, easy to work with and not at all pushy. Made the entire transaction smooth and stress free. Overall an excellent experience. Would recommend this dealership.

eileenw

Sep 24, 2011

We just got our first bmw this week. From the date we emailed the dealer for pricing to the day we drove the car home, Mike has been extremely helpful. Most importantly, unlike other dealers we talked to, he is very upfront and straightforward about the price. He is also very professional, efficient and friendly.

Peter and Christine

Sep 1, 2011

It was a pleasure to deal with Rick Young at Tenafly, NJ BMW. As a new salesman he worked tirelessly to make our experience in leasing a BMW pleasurable. He was a straight shooter and went to management before promising us anything BMW would not honor. This is a dealership that we have great respect and high regard for. And Rick Young represents all these qualities. Thank You,Peter and Christine Williams

750dealerct

Aug 22, 2011

***Long time BMW owner/driver...was looking for a 750IL...extremely hard to find in the tri-state...and broke from Greenwich/Pace BMW (service/price issues) to go to TENAFLY BMW...why? Because after talking with the Certified Pre-Owned Manager the one and only "V" Ramdess, I was impressed enough to take the trip......living in Stamford, CT it was extremely convenient...10 minutes off the bridge to Rockland..DEALER had an AMAZING collection of vehicles-BMW, Mercedes, etc....Paul Breitstein spent several hours with me on the hottest day of the summer test driving various vehicles...very straight forward on condition and price...free car fax across the board..came back for the 750IL on a Saturday just expecting to leave a deposit....wife wanted to go to Palisades for shopping...go figure...but the Tenafly team went to work (in the great PENSKE tradition)no pressure..."V" was straight forward with what they could do.....vehicle history provided...instant comp report provided (even though I already did my homework)..bottom line...we got the deal done same day...on a personal note...had a bad divorce and declared Bankruptcy in 2008...(don't ask)....BUT Glen DeFrancesco, ACE business manager, placed my loan at an extremely reasonable rate for 48 months....AMAZING...everybody stayed late that Saturday...until 7PM just to see the deal through...believe me the dealership does very well and they really did not have to stay...but they did...car was preped and picked-up for a great drive home. Had a minor issue with a pin hole leak in the radiator...you know how sensitive the sensors are...hands down...gave me a loaner and got the job done...and despite the issue of buying a vehicle in NJ and living in CT...the PENSKE group processed the paperwork and got my plates along with a refund check from the dealer (DMW fees were estimated)...who does that anymore? Now over 3 months of driving and absolutely NO problems with vehicle..I know 750IL out of warrenty...but it is a great car...and nothing beats the feeling of buying it from a genuine BMW dealer cause you want to beleive that they check the car out and will do the right thing...funny thing was...THAT IS EXACTLY WHAT THEY DID....all in all...I could have purchased the cheapest or most expensive vehicle there...and really was treated same - great...DMV papers sent FEDEX as a courtesy and all communication was extremely responsive throughout the process. Have already recommended the dealer to clients, friends and family and if you are reading this....don't waste your time shopping around....just go to Tenafly BMW...if they don't have the car you want...they will find it....as a BMW driver for over 30 years....I will say I found a new home for my car needs.....Thanks guys!!

vladiaroch

Aug 22, 2011

I placed custom order for 2012 x6 with BMW of Tenafly. From the day one till the day of delivery they was in touch with me updating on progress of my order. Most important they stick to all promises and provided the highest customer service I've ever seen. Special thanks to Mikhail Lyubimov, he made this process so easy and simple. Looking forward to use their service facility and buy some accessories for my new car. They promised good deal and I am confident they will deliver to my expectations.

lgaldo

Aug 15, 2011

My wife and I are very pleased with the dealers' professionalism of their sales staff, in particular, Howard Brown, and their support staff, Kim and Rich who helped arrange the trade-in and purchase of a used vehicle.They seem very honest which is a very welcome surprise and have been supportive throughout.I would feel comfortable recommending others to this dealership for their BMW needs.Great job BMW of Tenafly Team!!!

scheriza

Aug 10, 2011

Shawn Mohammed was our car dealer. He made my husband and I feel comfortable. He did not pressure us to buy any vehicle. He was proffesional, courteous, and most knowledgeable. I like him so much that I reccommended my friend to him to purchase BMW

bennyraw1

Aug 8, 2011

I had a great experience at Tenafly BMW, no one was pushy and I got the car for just about what I wanted to pay.

Lomax

Aug 7, 2011

Great dealership overall. Professional staff, great show room, and very friendly salesman. The car was delivered 3 weeks ahead of schedule and I couldn't ask for anything more. Mikhail is an excellent salesman and I would recommend him to anyone who plans on purchasing or leasing a BMW.

njlawyer

Aug 7, 2011

I purchased 2 bmws from another dealer and wanted a third and basically got blown off by the dealer because it only had 1 vehicle in stock I wanted. Contacted Michael at BMW of Tenafly and made appointment and I am now driving the car I wanted. I have purchased many vehicles in my lifetime and this experience ranked in the top 2.

Carrita

Aug 6, 2011

Very nice experience! Everyone in the dealership was very welcoming and friendly. Rick did everything he could to meet my numbers and I walked out of there with the car of my dreams and the payments I was comfortable with. Rick was professional, friendly, and very patient. I highly recommend this dealership.

myounan5

Aug 2, 2011

Burt is a great salesmen, if you go to BMW of Tenafly i strongly recommend seeing Burt. Everything he tells you is straight forward and he really cares about the customer. He helped me get into my first bmw and I couldnt be happier with my decision.

iv2000

Jul 26, 2011

We just bought our first BMW our experience was pleasant and without any problems. Our sales consultant, Burt, was very nice, friendly and professional. He has a vast knowledge about BMWs and was able to answer all our questions. We highly recommend Burt and BMW of Tenafly.

majav

Jul 11, 2011

We had a great experience buying our first - certified pre-owned car. Burt worked patiently with us, showing us different models in our price range and color preferences/other features. They took car of all the modifications/requests we had - and we happily picked up the car last week.

Ed987654321

Jul 1, 2011

I had the most pleasant experience dealing with Mike Lyubimov. I was initially attracted to the dealership by the lowest quoted price for the X3. Fortunately the low price didn't mean poor service. Mike worked with me selecting the options and stayed on top of transaction and in touch while I was waiting for the car delivery. The whole transaction was carried out over the phone/email which saved me tons of time. He even came to Manhattan to pick me up after work and drove back to the dealership to pick up the car. Pleasant experience, great car, great price. I'm a very satisfied customer.

BCOConnor

Jun 27, 2011

Rick was a total professional and made the entire car buying experience stress free and easy. From the moment we walked into the dealership until the next day when we picked up the car Rick was attentive and addressed all of our needs and concerns. Rick is an asset to the company and we will definitely return to BMW of Tenafly for our next purchase.

artome

Jun 20, 2011

My husband and I were looking for a used vehicle. We found a 1998 Jetta online listed at BMW of Tenafly, NJ. We are from Philadelphia but our minds were set on this Jetta so we made the 2-hour drive to Tenafly.We met with the salesman Rick Young who told us every lie possible; however we did not know it at the time. When we test drove the car, my husband smelled oil burning. Rick told us we would smell burning oil because the oil had just been changed. Because that happened often with my husbands older car, we did not think it was anything to be concerned about. Issue #1.My husband brought up a few more concerns about the car but Rick assured us that the dealership is required to rigorously inspect each car before they can put it on the lot to sell. Ricks response was, The inspection is top-notch; its one of the benefits of buying from a dealership rather than buying from Joe down the street. Issue #2 Rick also told us that we had to pay PA sales tax, registration, tag and title fees to the dealership. He said they would forward that information on to the state of PA and we would get our title, plate and tags in the mail. Issue #3.When nothing came in the mail, we contacted our local tag office and they informed us that we should have never paid those fees or sales tax to the dealership. So we called an accountant at the dealer who decided it was easier to cut us a check for those fees and we should go ahead and pay for the sales tax and fees in PA since the temporary registration was soon expired. It has been three weeks and we have yet to receive the reimbursement check in the mail. We eventually got a hold of the accountant and he said it could be 4 weeks until we see the check. Why did he tell us that it was going to be in the mail the next week? Someone is making a profit off of our sales tax money. I am currently in contact with both the PA and NJ Attorney Generals about this particular issue, because it doesnt take much common sense to determine that this way of conducting business is not legal or acceptable. Once we received PA tags and registration, we took it to our mechanic to complete the PA inspection process. Apparently BMW of Tenaflys "rigorous inspection" is not that top-notch after all. To pass with the bare minimum requirements for PA State Inspection, we had to pay $1700.00 in repairs. Of course with an older car we expected to put money into it throughout the course of a few years, but NOT a few weeks.When we contacted the dealership wanting money for the repairs. The head sales manager told us that they could not pay for the repairs, but they would buy the car back. My husband and I did not think it would be a wise decision to return a car that is in better shape than when we bought it for so that the dealer can resell it at a higher price. We do understand their position on this and we were considering returning it because we just wanted it off of our hands. This manager also apologized for the salesman's claim that the car had passed an inspection process. We appreciate the apology (and acknowledgement of the salesman's lie), but the fact of the matter is this salesman did not know his product and was willing to say anything to create a false sense of security for any potential buyer.After a few more conversations with the head sales manager, we found out that he would only buy it back for the price BEFORE sales tax, tag, title and registration fees as well as the dealerships $369 processing fee.It seems as though their customer service is not that top-notch either. Is $1700 going to make a dent in their profits much less $369? No. The way BMW of Tenafly conducts their business is deceptive and unprofessional. Unfortunately for them, they have decided what a $1700 profit is worth. Yes, we bought a used car this one time. But when it comes time to purchase our BMW x5, I dont plan to step foot in BMW of Tenafly.In my opinion, they are frauds and Joe down the street is looking pretty good right about now.

Robert Glick

Jun 8, 2011

Both Michael Lyubimov and Walter Borrmann were friendly, helpful and very professional.They answered our questions and were interested in our complete satisfaction. I would certainly work with them again and know that any future customers of theirs will be lucky to deal with them, as well.

lbbmwx3

May 30, 2011

Mikhail (Mike) did an excellent job helping me find the car I was looking for at the right price. He was very professional, courteous and responsive to all of my questions.Overall, it was a wonderful, painless experience. I highly recommend Mike and BMW of Tenafly.

noeljs

May 28, 2011

Working with Mikhail is a pleasure. He is friendly, knowlegeable and careing. I highly recommend him. I had a follow up question after I bought the car home and Mikhail was as helpful and friendly after the sale as before.He is a real professional and is a great asset to BMW of Tenafly..

Yankov

May 28, 2011

Michael suggested to mark the price from the invoice during the first call. We scheduled visit, and in 3h20min I drove away in new 328ix, the whole experience was enjoyable and, the most important, fast. No doubt I will call Michael if I need another BMW,Vladimir

BMWfun

May 22, 2011

This was the easiest and most pleasant car buying experience I have ever had! I located the car on the Internet and purchased the vehicle over the phone. Rick Young was amazingly patient and responsive. He made the whole process effortless. The car was ready on time and everything was as promised, down to the last detail. Rick was even kind enough to help transfer my old car to the charity of my choice (since I was driving long distance out of state). The folks at BMW Tenefly are honest and caring professionals and the entire process was hassle free. I would highly recommend Rick Young and BMW Tenafly for your next car purchase!

byh2102

May 20, 2011

I worked with Sean Mohammed of Tenafly BMW to purchase my certified pre-owned car. He was friendly, accommodating, informative, patient, and responsive. He was also very honest, polite and professional without being pushy or aggressive.He made the whole experience greatly pleasant and smooth and I really would like to commend his superb salesmanship. Tenafly dealership has a wide selection of vehicles with great pricing (do check out edmunds.com for deals though) and customer service and I highly recommend it without any reservation.

jmsong3

May 19, 2011

The sales person guided me to choose what I exactly need on my situation. And also, he give me a lot of useful information that I can go over it. The general manager was the manager who knows how to decide as quick as focusing the consumer's expectation.

Lucylee66

May 18, 2011

I had a wonderful experience buying a BMW 328i at BMW of Tenafly. Mike was so friendly and helpful from the time we walked into the lot. He was a delightful young man and very well informed and took the time to make sure we understood everything. I would definitely refer him to anyone who is in the market for a BMW. I left the dealership feeling very satisfied with the whole experience. Great purchase experience!

ohmike

May 18, 2011

I've been fortunate to have had many wonderful BMWs over the years, but last Saturday's visit to this dealership was, by far, the most enjoyable and stress-free car transaction ever. I thank Walter Borrmann and the staff for all they did to have us leave in our new 2011 335i x-drive (love the car, by the way), and to also enable us to return a 2008 BMW at lease end. We arrived late in the afternoon, and I fully expected we'd have to return the following week from Connecticut to pick up the new car or return the other vehicle. To our amazement, these folks worked quickly, and with humor, to get everything done so we would not be inconvenienced and need to make a return trip; Walter and others stayed late beyond closing time(on a Saturday)to conclude everything, go over the new car with us and program my phone. The deal was solid, most of it having been reviewed with Walter on the phone the day before. In addition, we received every courtesy in the inspection and return of the other car. It was all wonderfully convenient (no need to schedule a separate inspection for the car being returned) and positive. Walter was great throughout, both in going over car details and to just sit and chat with. We also salute his service. This is a very different dealership than I remember from a visit several years ago. The strong management and training really show. We also thank the gsm, Jeff Spilsbury, and Kim for her swift and competent document work.A great transaction and much fun in Tenafly. We look forward to seeing these guys again, and to future BMWs from them. Most highly recommended.

F1FLagger

May 13, 2011

Great Dealer. Process was compleated mostly by e-mail and followed by a few phone calls. My sales person (Walt) GREAT guy. Made it all work. Saved a huge amount of money. Let me put it this way I drove 2.4 hrs to get there. I would do it again in a heart beat!

kinwchung

May 13, 2011

Walter has been the best client advisor I have ever dealt with and I have had many cars in the past 10 years. The process was extremely smooth with many follow ups along the way. I was able to negotiate a price over the phone and ordered the car in the same day. The price was great and it was exactly as discussed over the phone when I picked up the car. He is very knowledgable and I will definately recommend Walter to anybody looking for a BMW.

john1049

May 10, 2011

Mr. V.RAMDAS and Mr. BURT ACHREKAR WERE VERY HELPFUL IN FINDING CAR FOR MY FAMILY.ALSO THEY WERE VERY HELPFUL TO GIVE ME PRICE RANGE OF CAR I WAS LOOKING.THEY ALSOHELP ME TO OBTAIN GOOD CONTRACT FOR MAINTENACE.IN SHORT BOTH EMPLOYEES ARE VERY FINE HUMAN BEING. I HAVE GIVEN THEIR NAMES TO MY FRIENDS.

chinboys

May 9, 2011

I was referred to BMW Tenafly and Michael from the member of the M3Post.com forum as the service and deals were fantastic. I am not a fan of dealerships and sales types who are all in your face (e.g. Audi). I last purchased a new car way back in 2000 and wanted my experience with Tenafly and Michael to resemble the my excellent adventures and times with Lexus.True to the claims was the fact that Michael does allow the car to sell itself. There was no pressure or second guessing from him on any of my choices or options. He just recorded what I wanted and gave me the best discount possible. He did have his usual car saleman pressure to close the deal by month end but he was mature to know the deal was going to be closed whether it was this month or the next.He provide the details on when the car was being built (not too many black jeerez M3 verts with fox red leather were in the states) and surprisingly, the car got to his dealership in 8 weeks from my first visit with him back in Feb.I asked him not to put the front license bracket on and then asked for the car not to be washed as I didn't want extra holes nor scratches. He assured me there would be no scratches and he was right.The closing and reviw of the car was perfect. Michael explained the specific particularities of the vehicle and with a full tank of gas, my brother and I were off.We ended up putting 200 miles on the car that evening.If time permits, I will go back to Tenafly for services or risk dealing with Edison BMW.

zemfira_shapiro

May 9, 2011

Mikhail is a great dealer! Everything was exactly as discussed: price, paperwork, date of delivery, follow up.I like the idea of having a dealer, speaking my first language, sometimes I'm not familiar with terminology. Mikhail is good in explaining details.I already recommended Mikhail to my friends.

finya

May 8, 2011

I've leased numerous vehicles before but I can honestly say this was the best experience yet, even though this was my first time in this dealership. From the first conversation with Mikhail Lyubimov till the pick up date the process went very smoothly and exactly as promised. I've done extensive research on the car and pricing prior to contacting Mike thus I came to him with an exact price in mind which he was able to meet beating out several other dealers I've spoken with. He was very proffesional and informative during the whole process as a result I did not waste time on unnecessary negotiations and was able to order the car during the first visit. He kept me uptodate as the car was being build and called me as soon as it was at the dealership within the originaly promised timeframes. The pickup went also very smoth without any surprises or preassure for any extras - it was a pleasure dealing with other people at the dealership including the fincance dept who clearly explained the whole transaction. In addition to the new lease I was returning my old car, where he was very dillegent in inspecting it and quickly explained the process and the exact costs I would be responcible for which was very important and allowed me to make the proper decision. Upon the vehicle return the costs were exactly identical as was originally promised.Overall dealing with Mike allowed me to save money, time and get a great car -- As a result he has definetelly earned a return customer for the future.!

BigLarry67

May 3, 2011

I recently bought a certified pre-owned BMW from BMW of Tenafly. The transaction was largely done over the phone and by e-mail because I was buying from out-of-state. The transaction was relatively painless, and the car was as-adertised. The price was very competitive. The dealership is large and spacious and in a nice, quiet town. My salesperson, Paul, and the Finance person, Glenn, walked me through the deal, explained the features of the car and all of my finance options. There was no pressure on me to buy any "extras" - they have all of the extras if you want them, but I didn't. Follow-up after the sale has been good, even though they know it's unlikely that I'll be going down there anytime soon. They handled getting the car registered in CT too.

NJ008

May 3, 2011

I had a wonderful experience at BMW of Tenafly. I originally went in looking for a new car, but ultimately decided on a 2008 Certified Pre-Owned X5. Everyone I dealt with at the dealership, particularly Mark Militello, was a pleasure to deal with. The price of the car was fair, and I am thrilled with my new car.

luvmybmr

Apr 19, 2011

I've never been to this dealership but the moment I stepped in, I felt the friendliness of the environment. We were immediately greeted w/ a wonderful smile and every employee I passed seemed so pleased to see me. The place was impeccably clean! And, the showrooms were huge! You can walk around and check out each vehicle w/ no pressure at all! I found the car I liked although I really liked all of them but can only afford just one. Kudos to Burt who stayed with us all throughout the transaction. It went so smoothly that I was floored when I learned I could take the car home that day! My husband already knows where to get his!

daves2fly

Apr 18, 2011

Mr. Sean Mohammed was very professional, courteous, friendly and knowledgeable. I would definitely recommend him to my family and co-workers. This was my first visit to Bmw Of Tenafly and I must say I was very impressed of the facility and assortment of Bmw's. Thanks again Mr. Sean Mohammed and Bmw of Tenafly. David Simon

F1Flagger

Apr 18, 2011

Walter was a GREAT sales person. His customer service skills were excellent.I knew what I wanted and was shopping for best price.Most everything was done by e-mail and over the phone.Picked the car up this past Saturday. Went perfect.Price was WELL worth a two hour drive for me!If you are looking for a BMW give these guys a try. Ask for Walter.I would use them again in a heart beat!

nbaker64

Apr 18, 2011

Had a wonderful experience deal with Paul through the purchasing process. Paul kept me well informed and took care of all the little things(getting plates, detailing car, etc) Car was in great shape, no comlaints at all. Will definitely recomend my friends and family .

DDH

Apr 14, 2011

I bought the car sight-unseen over the internet -- 1st time, a bit scarry.But Rick Young did everything he promised and more -- including arranging for shipping to Kentucky and express mailing all the necessary papers to register and license the car.My wife and I are very happy with our 2008 BMW hardtop convertable.

Rncole

Apr 10, 2011

This is my second BMW lease with difeo. My previous salesperson, Bruce, was no longer at the dealership so I worked with Angelo. Angelo is great to work with. He's not pushy, he is patient, and he is thorough in his search for the right car. His follow up is excellent. He returns phone calls and he has answers.I took my time deciding on the right car at the right price. Angelo walked the lot with me a couple times, had cars brought up from off site lots, and I felt he would do anything I asked to help me decide which car to lease.By the end of the day Saturday I selected the car I wanted and Angelo got me within $5/month of the deal I wanted. Is it a great deal? Don't know, but it feels great to me and ileft the dealership happy. With Angelo's help I was able to turn in my previous lease and walk out with a new one in a couple of hours.All said, I am happy with Difeo and happy to work with Angelo. As long as I am leasing BMWs, I will shop at Difeo.

bartexe

Apr 9, 2011

Mike was very helpful, he went over all the available options and worked to get me the best deal possible. Mike made the entire experience very easy for me and I would definitely recommend the BMW of Tenafly to anyone shopping for a BMW. I love my new car.

Bob Sant

Apr 8, 2011

Paul is a great salesman. He went out of his way to make my buying experience exceptional. He spent considerable time explaining the controls and features. I buy a car every two years and I'll surly return to Tenafly BMW for my next one. Thanks again

HMB

Apr 4, 2011

Sean was very helpful and friendly. I saw a car online and went to BMW of Tenafly to view it. All the staff there are very courteous, helpful and pleasant. Everybody that helped me or was helping someone else greeted me with a smile. During the purchase process Sean was very responsive and courteous. I highly recommend BMW of Tenafly.

rich1jlee

Mar 29, 2011

I am so happy that I stopped in to your dealership this past Saturday afternoon... I was not planning on buying a car but after I saw how how nice everyone was to me & the tremendous inventory you have I decided to upgrade my car. The experience at your dealership was outstanding. From your receptionists to every person I came into contact with greeted me with a smile & a sincere interest in me.. I had the pleasure of being referred to Michael. We hit it off from the beginning since we both are into hockey & Mixed Martial Arts,, we had so much in common. Michael went above & beyond making my experience so pleasurable & it really made my day. In fact, I was very sick with bronchitis & Michael made sure I was taken care of very quickly & made my experience very pleasurable. After I was done with Michael I was greeted by Jose in the finance dept... He was incredible as well & made me feel so warm & welcome in your dealership...Both Michael & Jose have great people skills I will definately refer my friends, family & clients to your dealership. Prior to coming to your dealership I was considering your friends at Audi,, lol & the sales manager was very rude to me & turned me off right away. I also was considering Park Avenue BMW on 17, however your dealership customer service was unparalled & I am very happy with my new car.

ksmith1990

Mar 22, 2011

Had a flat tire and went to go get it fixed; it came back with the SAME tire on and the flat tire sign still coming on after about 20 minutes. Dominick wasn't helpful; we asked for a loaner car the day before and never got one the next day. TERRIBLE.

decarlo5

Mar 21, 2011

Burt Achrekar was very helpful, friendly,knowledgeable and showed me a varity of cars to choose from. I finally decided on a 2008 528 xi and was prepared to drive it home on the day of my visit. However, we hit a little snag. After receiving my trade allowance,(which in my opinion was very low) Burt and I agreed on the price I was willing to pay. I was ready to close the deal when Burt returned to me and said his boss wanted $1000.00 more than we agreed to because the car was priced right. Well needless to say my wife and I were upset and left without purchasing the car. About five to ten minuets later my cell phone rang it was Burt. He said they were willing to split the difference, $500.00.If I didn't like Burt and the car I was ready to refuse the offer. For what it's worthSalespersons should not be place in a position that they can not close the deal. I've been a salesperson for a long time and know for a fact that a Salesperson has room to close the deal. Again, if I didn't like the car and the salesperson, I was out of there. Other than the above, I would recommend this dealership and hope the next person doesn't go through what I did.

ourfinance

Mar 21, 2011

While shopping for a used BMW 750Li series, I saw a vehicle for sale on the internet with this dealer. When I visited them, I was introduced to Burt,who was very courteous and displayed friendliness as I have met him before. He politely answered all of my questions. I felt very comfortable dealing with this salesperson and he acted as an intermediary person between the Manager and myself when I gave a counter-offer and finalized the sale of the vehicle with a reasonable price to my satisfaction.The vehicle was delivered to me after professionally detailing the interior and exterior to appear like a new one.I would not hesitate to recommend this dealer to any of my family members or friends.Wijesiri desilva

tony8376

Mar 18, 2011

Jose Santiago was very helpful to me , I came in for a question about an ad , and walked out with a pre certified BMW. Shawn Mohamoud was very freindly and helped me with all my needs. Great employees is what makes a great dealership. I will spread the word.Thanks for a pleasurable experience.Antonio Alas

vseagal

Mar 16, 2011

We purchased a new BMW X5 25d on Tuesday, March 15, 2011. We felt very comfortable with all the people who helped. We didn't feel pressured. Michael Lyubimov was very friendly and knowledgeable. He was well informed about the vehicle and answered all our questions. Everyone was so professional and we enjoyed the entire process.I would highly recommend this dealership to my friends and will not hesitate to return the next time we need a new car. Vlad Seagal

kkuehnrich

Mar 10, 2011

Had a great experience at this dealership, there was no pressure to purchase, Salesman was excellent. Test drove the car i bought out of the showroom. The price they gave me for my trade in was fair. The dealership has a large selection of preowned cars to choose from. The preowned showroom is very impressive. Car was imaculate inside and out.

jbi061

Mar 3, 2011

This is second time. I hope that after first complaint, they are nice and kind. But that is just my hope.For 4 years, I have been dealing with the BMW of Tenafly and spent $100,000 for two new BMW X5 and addtional services because they promised the best services. When a service person lied to my family about the first new BMW X5 handling problem, my family standed for his rudeness and didn't complain.But not this time. I think that the BMW of Tenafly never want to listen to client's complaint.Today my 9 month-old BMW X5 2011 has not only a flat tire but also a screeching brakes, a loosened knob for cruise system,and a navigation system off by itself, so I went to the BMW of Tenafly and told to my sales person, Bruce Lee about my BMW X5 2011 problems.Three months ago, my BMW X5 2011 already has been repaired because a seat belt and air conditioner was not working, and secure bolts for safety under the seat were missing. When I Spoke seriously to him about it, he didn't want to listen to me but kept checking cell phone and did texting. So I toned up my voice.At that time, the other sales person, Susie Kang did rudely interrupt me. She compelled me to stop complaint. I can't put up with her rude behavior. So I asked her why she did. she didn't respond but wilfully ignore my question. I think it is impolite to interrupt and ignore the speaker. If they don't want client's complaint, they should provide services of good quality and sell high-quality goods like the BMW with an excellent reputation.I think the BMW of Tenafly is not cheapest dollar store but very luxury company. So the BMW of Tenafly need more polite and elegant employees. These untrained sales person like Bruce Lee and Susie Kang cannot provide good service to their customer. They will force not to return the BMW of Tenafly. At least I hope I meet trained employees at the BMW of Tenafly next time.

michellmerritt

Mar 2, 2011

I had an excellent experience at BMW of Tenafly. I inquired about a vehicle that I saw on their website and I immediately received a call back. The customer service was great and Burt provided me valuable information about the vehicle. I appreciate Glenn's efforts in providing my financing options. We are excited about our purchase and we look forward to working with them again in the future.

tonydokic

Mar 1, 2011

I went to the dealership knowing I want to buy a car but I wasn't sure for which model I prefered. Sean worked every possible car i was interested in. I was impressed with everything he did. I've been looking to buy a car for a month and Sean made it happen. There was no pressure into buying anything but more like a family member giving you something you ask for. I recommend this dealership and especially sean to anyone that is looking for a car of your dreams! I bought a 2008 CPO 528XI for 29k. Him and his dealership beat everyone by at least a few thousand. These guys are good, they know what they are talking about!

FRANKLIN H

Feb 3, 2011

WOW, IVE BEEN SEARCHING FOR A 06 PORSCHE CAYENNE S FOR ABOUT A YEAR AND THE ONLY DEALER SHIP THAT HAD IT WAS BMW TENAFLY. ONLY TWO EMPLOYEE'S MADE IT HAPPEN FOR ME,RICK YOUNG AND GLENN DE'FRANCESCO GREAT PRICE AND AFFORDABLE.........THANK YOU GUYS VVMMMMMMMMMMMMMMMMMM 4.5 V8

pbonsalb

Jan 26, 2011

We bought a 2008 CPO BMW 535xit in January of 2011 from BMW of Tenafly, driving over 250 miles from New Hampshire. This dealership had an excellent selection of cars, including the model and options that we wanted and had been looking for over the past several months. Our salesperson was Sean Mohammed. He was very professional, easy to work with, and did not pressure us at all. He was patient even when my wife said she wanted to test drive the car a second time. When there was a discrepancy between the internet price and the price on the window sticker at the dealer, he made sure we got the lower internet price. We also dealt with Jose Santiago in the Finance Department. He was also great to work with, explaining the options and incentives along with the advantages and disadvantages of each. During the four hour drive from NH to NJ, I was wondering how the experience of essentially buying a car over the internet would go and had some concerns, but those concerns were quickly put to rest. I think we were driving our new (used) CPO BMW out of the dealer and back to NH a little over two hours after we arrived. The price was great also. Our local BMW dealer in NH that leased us our 2008 X5 was also good to deal with, but had only limited interest in finding us a CPO 535xit to buy. I will certainly be checking with BMW of Tenafly when I look for a CPO BMW for myself in the next year or so (the 535xit is for my wife). Philip BradleyConcord, NH

giantsfan77

Jan 2, 2011

Angelo's customer service was stellar. Explained every detail and took his time with us. Made sure we knew all of our options and helped make an educated decision. Made us feel comfortable during the entire purchasing process. If you need a BMW do yourself a favor and make an appointment with Angelo.

comebackid

Dec 30, 2010

I have done business with this dealership before, and I was most impressed with Mikhail 'Mike'. We were able to work out a great deal (BMW of Tenafly always does), and he was most pleasant to deal with. He is on top of EVERYTHING. By that I mean he responded to all of my e-mails and phone calls in a prompt and courteous manner. He even dealt with my insurance agent directly making sure the process to have the car insured went smoothly. And when I couldn't get a ride to the dealership, he picked me up at my door. Now that is service! I have brought many referrals to BMW of Tenafly, and I will continue to do so. The Sales, Service and Management departments have treated me like an invaluable customer. Not to mention the favorable deals I have gotten from there.

GaryBmw2011

Dec 23, 2010

Mikhail Lyubimov is a great salesperson, a really knowledgeable professional. His work ethics are superb. His honest and very straight forward answers are invaluable and help quickly to make a right decision and complete a deal with a great pleasure. The entire buying process becomes a fun instead of being a "torture".What is really important is that Mikhail continues to be very responsive and provides all necessary assistance after sale has been completed. It was a pleasure working with him and I would recommend him to others.Gary Liberman

cdeclary

Dec 4, 2010

They are excellent and provide quality service. Sales people are knowledgeable. Dealership is neat and clean. They don't rush you out and answer all questions. They explored all possible finance options before I bought my car in order to give me the best deal

FastRussian1

Nov 30, 2010

I bought my first BMW at this dealership and worked with Mikhail Lyubimov. He is one of the best sales consultants i have ever worked with and I would recomend him anytime to anyone. This dealership also has nice management staff, very nice showroom and huge stock of cars. Give this dealer a try if you are looking for a pleasant experience buying the vehicle.

Gary De

Nov 30, 2010

Walter was so knowledgeable and friendly, there was never a PRESSURE to make a deal immediately, which made me feel more comfortable. I had leased my last BMW from Park Ave and the differance was night and day! the drive was alittle further , but was well worth the trip.

jbi061

Nov 15, 2010

Customer service is too much bad. Upon asking him about service, he lied to me. When I complained of his attitude, he sneered me and my wife. So My wife wanted to get a manager phone number and the other complaint phone number, he told my wife that he couldn't give any phone numbers and whenever she wants to complain about him, she has to visit him in person. He did not give me any documents for my loaner car. So, I requested documents for my loaner car and then finally I could have it. It is so hard to get any documents from that dealer. Too a horrible day and dealer!!

Jerseygirl74

Oct 31, 2010

Working with Michael Lyubimov was a pleasure. From my initial contact with BMW of Tenafly (via the web) Michael patiently answered all my questions along the way and went out if his way to keep me informed of the status of the 335d car as it was built to order. I am thoroughly enjoying the 'ultimate driving experience' in my new car and would not hesitate to recommend Michael Lyubimov and BMW of Tenafly.

yankeecentury

Oct 31, 2010

Looking for an 07 328xi. They had one advertised at a lower price (they say because it was not a cpo). I traveled from Ct to Tenafly to see this vehicle, they told me that they had a lot of other great deals because it was the last day of the month. When I got there I'm told that the car was sold, then that it was available, and then again that it was sold. I did not see anything else comparable in value as the vehicle that was advertised. What they did is pull a bait and switch on me. You are warned stay away from this dealer.

JohnieNNJ

Oct 25, 2010

I walked into the dealership to talk about purchasing a new X6 at the end of my current lease. I was greeted by the receptionist and I told her I did not have an appointment but I wanted to talk to someone. She called several sales people who were at their cubicles and visible. All of them declined to come to the front or to talk to me about the purchase. After ten minutes of her trying to get someone I told her that it was okay that I can go to another dealership. They have no customer service and were very unwelcoming.

atomic

Oct 7, 2010

This dealer has a habit of listing vehicles on eBay as "No Reserve" auctions, only to cancel the sale when they feel like the vehicle's winning bid is too low. Total BS! Total lack of integrity. Should be stripped of BMW dealership. in my case, they canceled the sale, claiming the vehicle was already sold. I called, gave them the VIN, and Shawn (a sales rep) stated the vehicle is still available for sale at $8,495!!

Lafayette63

Oct 2, 2010

I was about to lease my new 2011 750Li xdrive from a different dealership, but before I did so, I decided to see if my last BMW salesman Angelo Guerriero, was still in the business. After picking up my wfie's 2008 X3 from Angelo, at a different dealership, he left. After tracking him down to BMW of Tenafly, I called him and went to see him. Angelo was still very knowledgeable, polite, always had and still has an abundance of patience (which you need dealing with me), and with all these credentials, he still gave me a great deal.I was over the time frame on my present lease (2008 750Li), but still wanted to wait for the camera package on the the new car, that was not available due a shortage of parts. Since BMW only lets you extend your lease for a total of 6 months, time was very important.Angelo, put me into my new great car, much earlier then anticipated and with all the options I wanted. I was very happy to find him, and of course his new dealership, BMW of Tenafly. Angelo and the dealership were great in working out a deal that was satisfactory to me.Although, I have had no previous experience with this dealship, everyone seems to be couteous, helpful and makes you feel you came to the right place.I did not get any pressure what so ever to make a deal, which makes me more respectful towards Angelo and his new home, BMW Of Tenafly.To show you how much confidence I have in Angelo and BMW OF Tenafly, I left a deposit on the new 2011 X3, which has not been released yet.Thank you for a great experience.

tamuhiro

Sep 6, 2010

Needed to lease a new car. Michael was very helpful in assisting us with our new lease. We ended getting a 328i xDrive and it's been great. We originally contacted BMW of Tenafly via the web. Their response was very quick. I received a phone call the next morning.

lbagdadi

Sep 3, 2010

Suzie was great - she got us what we wanted at a price we were happy with. The only negative was the overly hard sell on tire insurance by Glen (sorry Glen!). Made us think that BMW tires might pop on every little pebble in the road. We didn't get it and were led to think this was a huge mistake - why? whats up with your tires??Otherwise - a very good experience overall. Thank you.

dimabimmer

Aug 21, 2010

My best complements to Michael Lyubimov and his team at BMW of Tenafly,- they made it happen!From the moment of that first phone call to Michael six weeks ago and untill the moment I drove off the dealership all by myself in my own BMW M3-Competition Package,- the whole process was absolutely flawless! Europian Delivery?... hu,- I will take New Jersey Delivery anytime! Tenafly is a very nice beautiful town, nice people all around, everyone is happy, friendly and relaxed... I felt absolutely no pressure during the whole process of purchase and all the way through delivery. I was very happy with pricing, it was no haggle, good price straight up! Michal Lyubimov has in depth knowledge of BMW product, very thorough in every detail and informative. BMW of Tenafly has passion for the product it sells and does it well!

Otisdarko

Aug 20, 2010

Ms. Sandra Pilavdjian was awesome, very polite and very helpful. I think Sandra must be a great asset to BMW of Tenafly.To tell you of my experience at this dealership, the moment I walked in I was greeted by Sandra and immediately I feel her good offices. What Impressed me most was her clarity in explaining to me what BMW of Tenafly will be doing for me. I felt valued.For Domincik, he was cool and patient and answered all my questions and explained to me what was done to my car. Great person.

Stingray23

Aug 20, 2010

My lease was up on my 335i and needed a car right away. I decided that I wanted a new 2011 M3 convertible,especially with the current lease rates. I was referred to Mikhail Lyubimov of BMW of Tenafly. We were able to work out a deal and order the car very quickly. About 5 weeks later, I picked up my beautiful Melbourne Red M3. Thanks to BMW of Tenafly and especially Mikhail Lyubimov. He's been nothing but a pleasure to work with. Very enthusiastic about what he does. I look forward to many future BMW purchases from him as well as BMW of Tenafly. I highly recommend them.

joe_white

Aug 19, 2010

Excellent dealer, excellent price. Great experience. I knew what I wanted, shopped around, went to other dealers - horror show to be honest. Found this dealer from the BMW website. Got what I wanted in a day, at the right price no gimmicks, no BS no hard sale. simple fast and efficient. Actually the process should be fun - I mean your buying a new car right. This was the first time where the sales part was as good as the drive home. Love the car, really really like this dealership - will be buying my next BMW from Mikhail. Mikhail was great to work with. New the car inside out, was friendly, helpful a real rarity in the industry.

wisky

Aug 14, 2010

Excellent service. They provided a loaner car for both times my older BMW was being serviced and the price of the work done was reasonable. The work was completed very quickly and everything was satisfactory. I will not hesitate to bring my M5 back here when the time comes.

rcarrillo527

Aug 12, 2010

I'm amazed that Park Ave BMW was rated #1 in the area. Being VERY dissatisfied with Park Ave BMW's service and lack of loyalty considering I've leased 4 previous vehicles with them, I decided to take my business to Tenafly BMW and I was NOT disappointed! Not only did they match the quote given to me, they promised to BEAT the quote given to me by Park Ave and lived up to that promise! From excellent service to excellent pricing, i was VERY satisfied with Tenafly BMW's professionalism and courtesy. What started out as an online inquiry and ended up with a new lease on the exact vehicle that I had chosen, the entire process was NO PRESSURE throughout. It felt like I knew Walter Borrmann for years - the experience I should've had at Park Ave BMW, but didn't. Great salesman, approachable, straight to the point and courteous. I would ABSOLUTELY recommend this dealership to anyone looking for a vehicle.

dvallone

Aug 8, 2010

Was a pleasure to work with this dealership, no pressure and delivered as promised. I would recommend this dealer to friend because of the service I was provided. Mikhail our dealer rep was thorough and friendly making the experience simple and fun.

carrate123

Aug 5, 2010

Just leased a new BMW X5 from Tenafly. Michael L (from sales - forgot how to spell last name) and Glenn Defrancesco both were very professional. I was pleased with the entire process and I would recommend that if you are considering a BMW you should definitely give BMW of Tenafly and opportunity to win your business.

rubie2

Jul 29, 2010

This is my third time using Tenafly BMW. Every time I have received my car through Tenafly I have had a great experience. Very knowledgable and friendly. Would recommend them highly. From sales to service everything went great. They are always looking to take care of you. Go get your BMW today at Tenafly BMW.

aj007

Jul 8, 2010

This duo team at BMW of Tenafly is out of this world. They are very helpful and willing to go out of their way when there is a service issue with my vehicle. Very friendly and professional. It is because of people like Sandra and Jon that I will continue to lease vehicles from BMW of Tenafly as well as receive service on future vehicles. Thank you much.

mustag24

Jul 5, 2010

As always the service is fantastic. I was provided with a new loaner car. The service was completed in less than 24 hours. The staff was extremely sensitive to the fact that my wife and I are expecting are first child. I highly recommend BMW of Tenafly!

melodydeleon

Jun 30, 2010

Exceptional service from a very professional dealership. This is the second car that I buy from BMW of Tenafly and highly recommend them to anyone BMW shopping in Bergen county. The staff is extremely courteous, the dealership is peaceful and calm (unlike some dealerships that I visted that were extreme chaos) and the service that I received from Angelo was top notch. He was patient, worked with meeting my budget and I was still able to walk out with the car of my choice. Angelo is very attentive. In the six - eight weeks it took to receive my car he called me twice to let me know the status of my vehicle and expected delivery. When it arrived, he took the initiative to contact my insurance company and get all my paper work squared away. Angelo was efficient, super friendly and a pleasure to do business with. Make sure to ask for him when you visit the dealer!A just a quick note about the Business Manager Glenn - he's the one who finalizes your purchase and the true salesman that he is, tries to get you to purchase some additional options. Very friendly guy and great at his job - he convinced me to get tire insurance. I signed the papers and walked out of the dealership, but after talking with my fiance, I decided I didn't need it. Angelo noticed my stressed expression and walked me back to Glenn's office where Glenn agreed to redo my very lengthy paperwork without any hesitation or funny looks. Glenn was very efficient and a really cool guy to work with. Usually those finance guys are all numbers, but Glenn complemented the wonderful experience I had at BMW of Tenafly.

samueljh500

Jun 24, 2010

Sandra was extremly helpful, and made sure my visit to Tenafly BMW was great The entire staff made sure that everything was done and ready within 1 day. Thanks again for all your help ..................................................................

duckyegg

Jun 14, 2010

This is my third car purchase by far, when I no longer make the decision based on the price exclusively. Tenafly BMW was not the lowest offer among all the BMW dealerships I had contacted in the region, but somehow I felt more connected because of the people there. My sales, Michael Lyubimov, quickly responded to my internet request, closely followed up with phone calls, emails and meetings to work with me to find my dream car, patiently took all my questions and queries to close the deal, and provided extra support on the things like insurance, registration, etc. So I trust my car will be in good hands for the coming years!

faterock

Jun 12, 2010

Great Customer Service!!! Will recommend to family & friends. Service managers is great will contact you and update you on a daily basis regarding the status of the vehicle. Great customer lounge area. I will only take my X5 here at Tenafly BMW!!!

nike

May 17, 2010

Robert Ryan is efficient and goes out of his way to get the job done. He is also a very pleasant person to deal with. I have noticed a big change in the overall dealership over the past couple of years. It used to be less organized, and at times, chaotic. Now the service is more efficient.

vivey

Apr 18, 2010

These types of websites are usually forums for blowing off steam about negative experiences (I've had my share at this dealership) -- the great employees are never rewarded; and it seems like nothing is ever done to rectify the negative situations/bad employees. That said, this comment is to give huge props to Assistant Service Manager, Robert Ryan. He is an exemplary customer service rep who is as compassionate and gracious as anyone Ive ever come across. His concern is genuine and sincere. He is time-sensitive and deadline-aware. In my experience, no matter how many things he's juggling on a given day, he's always made me feel as if delivering my car back to me to my satisfaction is among his top priorities. I consider myself extremely fortunate that he was randomly assigned to me. But, anyone who requires BMW service should insist on only seeing Bob -- he gets it.

bruzzese

Mar 21, 2010

I was very happy with the service and deal that I made with BMW of Tendafly today. I had a pre-owned 2004 325xi that was due back in l year. The car was getting old with more service needs that were not covered. Angleo worked hard to make me a deal within my price range for a new car lease that I was looking for. I had gone to the dealership two times previously to try to make a deal, but no one tried as hard as Angelo to make it work. Tony Arciniaga the sales manager made it happen with the numbers so I could afford the car.

ccampbell

Dec 18, 2009

In August of 2009, I purchased a used 2008 Honda CRV EX-L which I saw listed on the internet. The loan rate was excessive, but I took it just to drive away from the dealer with the car, but my credit union quoted me a much lower rate. When we settled on the price ($1,000 less than the advertised price), they assured me that was the only figure that changed on the paperwork. However, they changed some of the costs (upward, of course). This was later resolved with repayment checks. At the closing, I was given the booklets and one key. Bernie promised that the spare key and the valet would be sent to me. Since that time I have written e-mails to Bernie and Cliff Lang, Sales Manager, and neither person answered my question as to when these keys would be sent to me. It is now December and I still have no keys!

davitte

Dec 12, 2009

Krzysztof was a great listener and understanding exactly what I wanted and what I was looking for in a car. Something that amazed me was doing the test drive in the same car I wanted, that was great. My best recommendations to all in the BMW in teanafly.

darry14

Dec 5, 2009

It was a great experience working with Kris and Glenn and they are very helpful and friendly. I got what I want and even offered me everything what I need. Yes I did purchase my new BMW because of the detailed information I got from Kris. The road test was a great experience too as Kris explained to me all the features and details of the car. I understand that the car is too complicated due to advance features but Kris made it easier for me. Kris have even given spared his time the following day to continue the explanation and showing me all the features of my new BMW 2010 X5.It was an awesome experience indeed and I will highly recommend him to all my friends who is willing to buy a BMW vehicle.Kudos to Kris and Glenn for a job well done!

Nick3red

May 17, 2009

Great transaction Until it was time to close the deal with the registration fail to do it within 30 day and refuse to provide a 2nd Temporary plate which is allow by NJ DMV, I even send an email with copy of the law an nj dmv website an customer service to confirm this law. I was only giving the option to stop driving until the were able to register the car or keep driving with the expire registration which is Illegal in NJ. I am still waiting for my registration an not able to drive. I will only said be carefull who you deal with and more carefull with BMW of Tenafly.

NOTAMSUED

Jan 13, 2009

I was looking to purchase a CPO 2007 328i/xi first of all they take you to cpo sales area and show you cars with cpo stickers on the windshields, then they tell you they are not cpo you have to pay 2,300.00 to have them certify them for you. Also don't respect customers asking questions like where do live you what kind of car you drive. STAY AWAY FROM THESE CLOWNS!!!!!!!!!!!!!. They let me leave wanting to purchase a vehicle which i saw over a 2300.00 gimmick!!!!!!! I'll take my business elsewhere............folks where is our country heading!!!!!!

DeanBower

May 22, 2008

It's a circus with clowns for sales people and a crazy general manager running the store as a candy shop. Not the same place it used to be, they change their sales staff as if they were a pair of socks. I went in to look at a 5 series since my lease was comming due. Unfriendly sales staff and management. Especially the clown with the upside down smile MICHAEL ELRICH and George, his manager. When I got a car for my wife a year ago, there were new faces but at least they knew what they were doing and were accomodating. I dont mind paying more for a car when I know I will be taken care of. I refuse to buy a car from these clowns. PS they also have salesman who can't even speak english. I had to repeat myself 4 times before a short clown with a bad suit got someone else to answer me

alisbmw

Oct 23, 2007

I took my car in because there was a noise coming from the front wheel. I wanted it checked out. Two hours later, I was told there was a nail in the tire, and it could not be repaired. I needed a new tire. Also, my two front wheels were bent badly and needed to be changed. All this would cost approximately $1100. I did not believe them so I took my car home. At home, I saw the "nail", which was really a half inch FLAT screw just sitting in the tread. I took it out myself. It had not even penetrated the tire.Then I took the car to my mechanic, who upon inspection, found NOTHING wrong with the wheels. Finally I went to another dealership, who also confirmed that my wheels were just fine. Difeo just wanted to do all this work, when there was really just the "screw" that was making the noise in the first place.A year before that, I took my car to Difeo to remove a scratch and to paint the car. I was told not to wash the car for a week. Two weeks later, it still did not look right, so I took it back to DiFeo only to find out that the service writer just lied about the paint job. They only buffed the scratch and never painted it at all, although they did charge me for it.I have 3 BMW's, which were always serviced at Difeo,but they will NEVER be seen at DiFeo again. They run a DISHONEST service department. They have lost my business forever.

llutav

Sep 4, 2007

We are still in disbelief at the fact that a manager allowed us to walk away from a lease renewal after years of doing business with them. I felt uncomfortable from the moment I walked in. This was not the same place we knew. I remember a time when others would come sooner and greet us as family. What would it take to make a few steps to a customer and show you care? Whatever happened to the old pros of customer service such as Ed Moore and Mohamed? I suppose those who helped to make this dealership what it is, or let's say, what it was when they were there, will not longer come back, and maybe the old customers will not either. Who knows? With competition at a high, how many customers can this dealership afford to lose? Treat the customer with respect and get organized! Prevalent confusion, deficient service, uncaring attitudes. How things have changed! Maybe someone will see the light and retrain some of the staff before the competition sweeps them away. This dealership is definitely not consumer friendly. Stay away.

mazzim

Jul 8, 2007

Another horrible experience with Difeo. I went in to have my front brakes changes including rotors and they only changed the bad. The rotors were not changed as the rotor edges had the same "lip" as when I brought the car in. New rotors do not have any "lip" on the edges.

covo

May 11, 2007

I found that the service writers had lied about when the car would be finished and they never completed what needed to be done. Their response to phone calls was non existant. I would never return to this dealership, nor would I recommend them. Specifically the service dept.

bird718

Mar 6, 2007

brought my car from deifeo in 2003 got a good price, and then after my first oil change service the car went to hell, i started to think that they stip my car for parts and replace with broken parts. after about 2 years i went to another service center and my car has been running good since, i have also thought about taking difeo to court for there sabatage jobs on my car.

docnilay

Feb 21, 2007

Just got my '07 X3 last week. Very satisfied with the whole process, including trading in my old vehicle. I'm surprised at the poor reviews on this site, they were very good to me.

mazz718

Apr 7, 2006

STAY AWAY from the service department; very incompetent (especially CF). I had brought my car in for a diagnosis of the service soon indicator only to receive the car back with the indicator reset I told that was no problem only to see the service indicator light back on the next day. Besides all this hassle, they also dented my car which I did not notice until it was too late, of course.

liljimmy

Jan 24, 2006

I brought my E46 325i to DiFeo, the dealership where I purchased the car, for routine service many times will poor results. Constant complaints about klunking and noise in the front end were met with "Could not duplicate." Stumbling idle, driveability, and CHECK ENGINE light issues could not be fixed despite constant complaints with every trip to the service department. The crappy HVAC system refused to respond to inputs despite two fixes. The last straw was a puddle of oil under my car after an oil change that was covered by the free maintenance plan. I was charged for an oil filter cap o-ring that the previous tech had managed to damage as well as labor to replace it.JMK fixed all the outstanding issues. Front control arms and bushings were spotted immediately by Difeo without any prompting from me. They also found the defective cam position sensors that caused the drivability problems and a faulty exterior air temp sensor that was screwing up the HVAC.DiFeo answered phone calls, returned messages, and gave me loaner cars but all that stuff is worthless if thay cannot fix the cars. Their service department represents everything that is wrong with BMW North America.

mobilservice

Mar 10, 2005

I bought my car from here and had no problems since my salesperson was an idiot. Good thing for me since i got the car real cheap. I'm sure he isn't working there anymore. He sold me a car and then the manager who approved it noticed that there were two options on the car that he failed to charge me. Good for me right? Lets talk about service. I had problems with my electrical when I first got the car 2001 540i. Took them forever and Joe never called me back. It was always me who had to call him for a status on my car. He told me once yes pick it up in an hour, I will call you back to confirm the car is ready. 3 hours later and still no phone call and I was about to go up there and pick it up. It took me about 25 minutes to get up there. I did get in contact with him to tell me that the car isn't ready and won't be until the next day which pissed me off. Other than that I haven't really had a bad time there except for the last time when it took the service doofus 30 minutes to go retrieve my car. I was hoping it was stolen. Since it took so long, my service rep ran over and got the car washed. One thing nice about difeo is that they always wash the car. The cashier kept calling for them to pick up my car but no one ever did and so my service rep then ran and retrieved my car. I have never had a problem with loaner cars since i do go there early in the morning. As for the wait for a loaner car which is usually three weeks, I'm not suprised since my mercedes takes sometimes 6 weeks. They are much much much better than JMK BMW which i'm having a horrible time with right now. I only went to JMK since i moved further down south. I think a hour and 15 minute drive to get serviced at difeo is better than JMK any day. after being on this site damn all dealers seem to suck one way or another huh?

Chiqlet

Jan 16, 2005

If you have hours and days to waste, take your car to DiFeo in Tenafly. It's guaranteed that if you need to have a problem checked and/or fixed, it will take several visits - and several days each visit - to get the problem taken care of. All this trouble and Loaner Cars at NOT easily available. Horrible experience, but at least they "smile" while they waste your time.

em3

Oct 5, 2003

Purchased my car from here because many others had recommended it. Service dept is fairly friendly, and if you ask, you can go into shop and talk to the tech working on your car.<br><br>They supposedly sponsor several BMW CCA (NJ Chapter) events here, including tech sessions.<br><br>Customer service is quite good, they all try to please customers. I believe they can do better, though.<br><br>Hard to get a bimmer loaner, only 30 BMW cars avail for loaners. Sometimes you'll end up going through Enterprise Rentals that has an office onsite.