BMW of Tucson reviews

JoshEC

Sep 21, 2016

I walked into the dealership and was immediately greeted by a nice young man named Lance who was both kind and knowledgeable. I had already found a car I wanted to look at online (at cars.com) and I showed him the information. With-in two minutes he had procured the keys and pulled the car up to the front. Before the test drive he told me up front that the price on the window was the price plus approximately 10% for state and city tax as well as a docking fee. Afterward, when we went to talk price he hadn't lied, there were NO hidden costs. During the test drive, he was nice, funny, and offered good conversation. The buying process was fast (as fast as it ever is) and all the information was given including a carfax report. The finance guy was also kind and witty, overall making this a very easy process. 10/10 recommend.

David Zimdars

Sep 17, 2016

Good customer service. Would come back to this dealership again for service or any other purchase of a car.

DawnM

Sep 10, 2016

I was very pleased with my experience buying my new 2017 BMW X5

SGL

Sep 9, 2016

BMW of Tucson was a great place to purchase a car! Straight forward with no hassles or haggling. Lance Light was extremely knowledgeable and a total professional. He came in on his day off to show me a car that I ended up purchasing. I would definitely recommend giving them for your next car purchase.

X-1 Fan

Sep 3, 2016

My experience in buying a pre-certified BMW was great .. The staff was professional and helpful, especially our salesman Lance Light.

Dougster

Aug 28, 2016

Quick and very efficient service. My service adviser, Steve, was fantastic, worked with me prior to service, then kept me appraised of what was taking place and then went over the results. A good experience.

Phil P.

Aug 28, 2016

After many years dealing with another local dealer's declining customer service, I was pleasantly surprised by my experience with the staff at BMW of Tucson. Their professionalism did not end after the papers were signed, and I was off the lot. Lance followed up to verify that I was enjoying my vehicle and Jeremy quickly handled some additional finance questions for me, one week after my purchase.

Kathy

Aug 23, 2016

Prompt, pleasant service. Happily, my car in under warranty so there was no cost to me.

Valued Customer

Aug 21, 2016

Ivan and the BMW Tucson team are polite, professional, and honest. They clearly explain your options and make you feel comfortable while you're waiting. When we had extensive repairs on one of our vehicles, they provided a beautiful loaner car. Thank you for the service!

John Golleher

Aug 20, 2016

Salesperson was great. He showed us what we were looking for, took us out on test drives, and gave us an overall view of each BMW. The finance.process was more intimidating. We felt very pressured into buying an extended warranty. It was very expensive and it made us feel like we were not going to be able to afford the car because repairs would be massively expensive. It almost made us change our minds

Blanca

Aug 18, 2016

Good experience, when I picked up the car I noticed the hood open, so who ever did the service they forgot to close it

Adam Roth

Aug 17, 2016

Had a really good experience as always when I brought my car in for service!

Glenn and Patricia MalloffValued Customer

Aug 16, 2016

Ryan Hoganson was professional and went beyond the requirements of outstanding service. We would definitely use BMW of Tucson again because of a service representative such as Mr. Hoganson.Thank you again for the outstanding experience.Glenn and Patricia Malloff

Troy L

Aug 9, 2016

Even though we were buying a used 5 Series for much less money than most cars on the lot we were treated with the same professionalism and courtesy of any other customer. Juan Carlos was awesome to deal with and the rest of the staff made this a very pleasant transaction. My best car buying experience by a long shot.

James

Aug 1, 2016

Great experience, car works great, very satisfied, Jade was fantastic

Jesus

Aug 1, 2016

Very good attention and service, rapid response diagnostic

David

Jul 29, 2016

I brought my car is for routine service. My service writer did a review of the information from the car and did all the needed services. I had an early morning appointment and my car was ready within 2 hours, including a wash. Yeah !!

KGTucson

Jul 29, 2016

My husband and I had an excellent experience shopping for a Certified Preowned X3. Steven Turner was informative and made the buying process easy. I have been pleased with his after the sale follow-up making sure I didn't have any questions and making me feel that I was a valued customer. The showroom is beautiful and comfortable and every one we met was courteous and friendly. I look forward to a long relationship with BMW Tucson.

Lee

Jul 29, 2016

Purchase went very smoothly, The salesman was and has been very helpful.

Judge T

Jul 24, 2016

The Service Department is about the best I have ever experienced. Steve Joseph is a fantastic and very trustworthy service advisor.My only complaint with this dealership was the buying process and the salesman we had two years ago was, unfortunately, what one would expect in the car business. In this regard, Lexus has by far the best sales experience, whereas this BMW dealer has by far the best service department experience thanks to its service advisors.

Daniel

Jul 21, 2016

First off, Jade Hilliard is amazing and very gracious. She is very open and provided me with the appropriate details I needed regarding my car and the services needed to repair it. She was very helpful indeed and feel most comfortable coming to this facility over any other. While I purchased my car from another dealer, I will surely buy my next vehicle from here as I experienced the utmost honesty and integrity from every person I interacted with. Kudos to your entire staff at BMW of Tucson. Thank you for valuing your customers.

aaron

Jul 18, 2016

Still waiting for a response on repairs that should have been done but problem still persists. Sales people call you immediately when they think you are buying......When you have a problem? Crickets..........

John Garcia

Jul 18, 2016

Ivan Salazar took care of my car's routine maintenance, answered all my questions and made sure I was happy with their service. He even added a car wash/detail!

LYNN

Jul 17, 2016

I PURCHASED A NEW BEAUTIFUL NEW X1. THE SALESMAN, LANCE, WAS EXTREMELY HELPFUL. LOVE MY NEW CAR.

Enrique

Jul 15, 2016

Got all repairs done in one day. Got a replacement vehicle- made the experience very easy

Jane

Jul 13, 2016

Todd and the entire team provided excellent customer care. Todd makes the sometimes difficult and frustrating vehicle repair process much more pleasant by having a great attitude, arranging a courtesy car within minutes, diligent care to fix the vehicle, and organizing a team effort to get to the bottom of the problems. Every person I encountered was helpful and nice. Todd is great!

Stephen

Jul 13, 2016

Overall very good experience. Only issue took 45' more than told upfront.

Kathleen

Jul 11, 2016

Everyone is so friendly and professional. .my car looks and runs great

Neil

Jul 8, 2016

Service was great ! X1 BMW is the car we have . Ryan Hoganson was very helpfull getting us in for service a day earlier , than our scheduled service .

William

Jun 27, 2016

IT was for a recall and it was handled properly with no hassle.

Yinghui

Jun 20, 2016

my husband took our car for a service. it was good. the representative was nice, theservice was good, we are very satisfied with the service.

Norman

Jun 17, 2016

My experience was outstanding. Service rep Marcela informed us how the repairs were progressing and how it was being done. Our loaner car was outstanding. We are very pleased with the service received from this dealership.

Derek

Jun 15, 2016

Brought my car in because of black smoke coming from my tailpipe. The service shop diagnosed a cracked valve cover, and contacted the extended warranty company for coverage. The warranty company sent out an adjuster to assess the damage, etc. All the while, Todd kept me informed on the progress and status of my warranty claim. The warranty company was a true pain in the butt, but Todd was persistent in attempting to get a decision and, again, kept me informed. Todd also provided me with a loaner car which I kept for the duration of the repairs. The warranty company made a decision after 2 days (and many phone calls from Todd and myself). When my wife came to pickup the loaner car, she commented on how friendly and professional the entire service staff was towards her. Todd is truly a great service advisor and worked with me to get my car repaired, despite the obstacles from my warranty company. On a side note, I bought the car from a dealership in Scottsdale, so the warranty was not sold through BMW of Tucson and I did not blame them for my problems. Overall, my service experience was exceptional and the staff was courteous and friendly.

Charles

Jun 13, 2016

Very pleased with courtesy and service. X3 is a great vehicle. Special thanks to Steve for coordination and making us feel welcomed.

Rich

Jun 10, 2016

Marcela took care of my service and repairs needed very promptly and explained things where it was easily understood. My drop off and pick up was very quick, organized and efficient. Everyone was very friendly and professional.

Sally

Jun 10, 2016

I am very happy with my car. If I do have a service issue Jade at BMW in Tucson is always friendly and professional. Gets my car in as soon as possible, I can get a loaner vehicle so my schedule is not interrupted. Cant say enough good things about Jade. She is an asset to the dealership!

Happy New BMW Owner

Jun 7, 2016

I recently purchased my first BMW Series 2 at BMW Tucson, Thanks to my wonderful advisor Mr. Eddie Martinez I have a beautiful new convertible. The entire experience was painless and smooth. The easiest, most respectful and best car purchase experience ever. I highly recommend Eddie and BMW Tucson if you considering a BMW purchase.

Melanie

Jun 2, 2016

Who would think that getting one's car serviced would be a pleasurable experience? Well, at BMW Tucson, it was definitely a pleasure. Service is efficient and complete and the wait just about as comfortable as possible. Sipping the complimentary cappuccino, relaxing in plush leather chairs, while working on my laptop with complementary Internet access--what's there to complain about?! Plus, I get my car back sparkling clean and smelling new again. Thanks, Todd, for great service!

Mahmoud

Jun 1, 2016

Annual checkup service by Ryan Hoganson. Excellent and timely service. Ryan was great by explaining everything in detail.

Martin

May 27, 2016

Marcela is always great and professional. She goes the extra mile to make sure everything is done right the first time. Trust her with your precious BMW and you won't go wrong.

Pablo Hernandez

May 27, 2016

2015 BMW 320i Certified Pre-owned Kind and helpful staff

Roy

May 27, 2016

Great service Getting a loaner really helped.Jade, Service Person, was helpful.

Robert

May 26, 2016

Service is impeccable; fast, friendly, efficient. Repairs are completed correctly the first time, and when promised. Service adviser Jade Hilliard, is extremely pleasant to work with and very thorough on the needs of the vehicle.

Susan

May 26, 2016

BMW Tucson is always a good experience. Great customer service! They are very professional and helpful.

Angie

May 25, 2016

Good service and Jade Hilliard is always a pleasure to deal with.

John

May 24, 2016

I easily made my service repair appointment by phone, then showed up a little late to have the service done. The repairs were done nearly to the minute and at no charge. My car required a new battery due to it being replaced. Everything went smoothly and easy.

Angela

May 23, 2016

Issues with the 3rd party warranty company did not exactly make this my best experience. However, Ms. Arns was extremely patient and professional as we worked out the issues and the service was still completed before the weeks end.

Sally

May 20, 2016

This is my first BMW and now I know why they have a reputation for luxury. It;s not only the car but the service.

Travis

May 20, 2016

Ryan was EXTREMELY helpful with in and out of the box solutions

Kate

May 12, 2016

Very friendly, organized, everyone knew what there job entailed.The only downside was that they have a 'state of the art' coffee machine, and it was really awful coffee!

Kim Long

May 10, 2016

Run flat tire went down, needed replacement. Service crew did a great job of explaining what needed to be done, and then did it.

James

May 8, 2016

Steven Joseph, our representative, was delightful. Wonderful experience!

Kristian

May 8, 2016

Great customer service. Very friendly and proactively helpful.

Ursula

May 2, 2016

My car's air conditioning was having a problem and Todd was able to get me in the very next day. He had Steven Joseph take care of me since he was off. Steve was extremely nice and professional. He took care of everything quickly and did a great job communicating with and letting me know the status of my car and explaining what was wrong. It was a seamless, easy process. My car was back quickly considering a part came from Germany and it was clean and ready for me and running perfectly. Most of all I appreciate the care and consideration of both Todd and Steve. Both employees are a pleasure to deal with. Thank you for the great care and service!

Gabe the propane guy

Apr 25, 2016

Not enough words to explain but Profesional service

Javi

Apr 19, 2016

It was a pleasure buying a car from this dealer. The attention to the customers was excellent since the beginning.

Beatrice Villa

Apr 10, 2016

I recently purchased a 2013 328i BMWi from BMW of Tucson. I would like to thank you for the assistance your company gave us in purchasing the car. I can say that I'm greatly satisified with the car. I would like to thank your sales representative, Lance Light, for his great customer service and knowledge of the car. He assisted us very well. We felt we were cared about as a customer and would recommend your company to anyone interested in buying a BMW. Thank you.

bmwsnowbirder

Mar 21, 2016

Ten days ago I made an appointment for an oil and filter change. Courteous phone conversation, service rep gives me some options, I pick one and he asks if I will wait while the work is done. Affirmative, I tell him. Got an email confirmation of the appointment the next day. Two days ago got a reminder email from the dealer. Another one yesterday. All the data about the appointment was correct: Your appointment is today, March 21, at 10:00. I live in Green Valley. My wife and I drive the 40 miles to the dealership and arrive right on time, at10:00. We are met at the service entrance by a young man who asks if we have an appointment. We tell him Yes and give us our last name. He checks us in, takes our keys, he asks if we will wait while the car is serviced, I tell him Yes, and we go to the customer waiting area. Thirty minutes go by. At ten thirty another service rep comes out from the services offices, approaches us, and asks if we will be waiting for the car while the service is performed. I'm puzzled but tell him Yes, we will wait, he nods and tells us that the car is ready to go into the shop and the service will likely take an hour and forty-five minutes. As I'm trying to digest this info my wife protests, "But we have an appointment." The service rep responds that yes, he knows that but the service dept. has "been really hit hard this morning." Then he turns and walks off. My wife and I take a few minutes to "collect ourselves," calculating that even though we had an appointment for an oil and filter change at 10:00 a.m. and arrived on time, we won't leave the dealership until 12:30. That is, our oil and filter change will have taken two hours and fifteen minutes. At that point I go back to the service rep and tell him we can't accommodate him and need to leave. He gets up and takes us to our car, which is still outside, not in the service area, and we leave. We drive the forty minutes back to Green Valley with the scheduled work not done. I honestly don't know why this dealership parades a service appointment process in front of customers if it means nothing. Apparently everything is on a first-come first-served basis, regardless of customer promptness on the day service is scheduled. I

Chester

Jan 22, 2016

The moment we arrived we were greeted by Bruce, A fantastic sales associate who walked us through and was excited to help us . Every question was answered even when we called back days afterwords . Fantastic experience !

Joseph Creasman

Jan 17, 2016

I live in Tempe but the dealership is located in Tucson. I worked with Eddie Martinez over the phone on coming up with a guarenteed out the door price within my budget. There were no additional hidden fees upon arriving in Tucson. He even had a purchase order printed sent to me before I left to purchase the vehicle. The team at bmw was able to provide me with a fair apr as well. Marissa was very helpful finalizing all the paperwork and explaining all my options as far as extended warranty and such. Overall I couldn't be happier with my first car purchasing experience from a dealer.

LINDA MCNICHOLS

Jan 17, 2016

We were not easy customers to deal with but our Salesman t Tucson BMW was so patient and so flexible that he stuck with us through several weeks of shopping different dealers, makes and models. He was always friendly, always informative, and with no pressure. His knowledge of the BMW inventory helped us to find an X-5, which we thought was out of our budget. He helped to structure a deal that we could live with and minimized the negotiating games. The entire process was made much easier because of our salesman, his knowledge of his product and his kind efforts.

aperrel

Jan 15, 2016

Last spring my wife and I purchased a home in Tucson so we could spend winter months in a sunny place. We're natives of Virginia. When we returned to Tucson in early December, one of our first tasks was to find reliable transportation. We spent two complete days looking at vehicles at several different Tucson dealers. It's not a fun job. Our last dealership visit was to BMW of Tucson. We have a BMW in Virginia and are huge fans of the product so, we thought it would be great to get a low-mileage, certified BMW. We were quickly greeted by John Owen at the dealership who went out of his way to show us different cars and to answer our questions. I'm 63 years old and have bought a lot of vehicles over the years. Dealing with John was the most relaxing, personable experience I have ever had buying a car. He knows his product and went out of his way to make sure the vehicles that we bought fit our needs. Yes, we ended up buying TWO cars that day. There was never an iota of pressure. If you shop there, you should definitely ask for John. Finally, let me comment on the dealership. This operation is a class act. Everyone working there is on the same team, making sure that your needs are being met. One person, Russ Lange, is dedicated strictly to making sure you understand the capabilities of your car. He will spend as much time with you as necessary to make sure you completely understand your vehicle. All in all, a great car buying experience!

Oscar C

Jan 13, 2016

Jade my Service Advisor was very professional and accommodating. This was our first BMW service and it required an additional repair. Jade provided us with.a loaner and the work was completed as scheduled.

Alan Ziegler

Jan 12, 2016

Top notch treatment. Steven was very helpful sales rep and the finance rep made the paperwork easy.

Janice M Powell

Jan 6, 2016

Scheduled my car on line for service, after receiving email service was due. Each time, I'm immediately greeted, meet with my service advisor, Marcela Arns..Marcela explains what services are to be done and if I need a loaner....I chose to wait....nice seating, coffee, donut holes, television, magazines, and always clean! Marcela lets me know my car is ready. Back in her office she explains what services were done, walks me to my just washed car! Great experience

Bandman

Jan 5, 2016

My service rep Marcella was helpful, pleasant, and professional. Will request her on my future service visits.

Sunny

Jan 1, 2016

Bruce was extremely patient with my questions about car. He is extremely professional and made my purchase as smooth and easy as possible. I hope to become a long term customer.

G O

Dec 31, 2015

Service was outstanding through the entire process from purchase through finance.

Norma Patricia Porter

Dec 29, 2015

To work with Juan Carlos Almada, was a great experience . Professional he answer all my questions, and doubts . I will love to countinue working with him and recommend to all my friends

Basil

Dec 25, 2015

Always has been a hassle buying a car - you know the drill. First the salesman who jumps at you when you first enter the door, willing to take you for a test ride and extoll the virtues of the car. But they can't make any decisions without having to talk to the various levels of management - just like the government or military. Our salesman, Steve Turner, was low pressure, answered questions, got his manager's approval fast, and the deal was quickly done. All while in the presence of quality cars in a sharp showroom. Left with a state of the art i3!

MaggieBrock

Dec 20, 2015

We were interested in both Certified Pre-Ownd and new end of year 2015 3-series when we visited BMW of Tucson. We also went to Carmax. We ended up with a great deal on a new 2015 320i. The entire process was easy and friendly. So far, so good one week after purchase.

jefraz2

Dec 16, 2015

Purchased a Certified Pre-Owned vehicle with a trade in. Experience was positive and professional throughout.

Joash

Dec 11, 2015

Fadie was very helpful and informative during out purchase experience. We had not expected to buy a car that day and were only hoping to get a quote for our old car. The price they gave us for trading in our old car was reasonable and they did throw in a few discounts for the pre-owned car we purchased from them. Fadie let us test drive the car on various road conditions to let us feel how the car was like under the different modes available. I would recommend that you read the information sheet on the car carefully as we failed to do so and only discovered that there was no Bluetooth connectivity in the car after we had purchased it. The dealership does a wonderful followup by scheduling you to have a meeting with their BMW genius who will show you all the secrets and shortcuts to your car that you may not have had the time or patience to discover. Overall, quite a wonderful experience.

G L Harlan

Nov 29, 2015

Purchased a used M6 from BMW of Tucson. The staff was very professional and no pressure. The car was in excellent condition but things can happen and after driving it for about a week, the air conditioner compressor failed. The car came with a 60 day warranty that covers almost everything free of charge. I am happy to say it's true and what would have been a costly repair was free. I am impressed by how easy they made the process.

Skiguy

Nov 27, 2015

Tucson BMW replaced burned out headlight in my 2011 BMW X5 35D. Cost was less than estimate.

Tom Williams

Nov 27, 2015

Searching for a new car lease I was drawn by the lead-in of a BMW ad. When entering the dealership I engaged with a sales rep who attentively listened to my needs and responded by giving a demo ride in the vehicle of the ad; superior knowledge & thorough - a comprehensive review of all the key elements necessary to understand features and performance; very convincing if one had doubts. All questions answered to my satisfaction - including bringing in the sales manager for a question that only he should address. All, including the finance manager were very professional, affable, and a pleasure to interact with. Follow ups for BMW genius, service/maintainability, & initialization of some key features of the vehicle by the sales rep, and all of the previous, demonstrates a dealership I will not only enjoy but also will have my trust & confidence.

Laurie W.

Nov 25, 2015

Went in for a recalled part to be replaced. They were very professional, the facility was extremely clean, the employees there were all very friendly and the service was done quicker than expected with a free car wash. I was pleased and would recommend them to anyone needing service on their BMW.

Richard J. Ablin

Nov 23, 2015

Excellent as is Ryan Hoganson.Nothing else to add at this time.

GailR

Nov 20, 2015

Took my car in for scheduled service check. My advisor, Thomas Burgess handled the entire process with his usual excellent care and enthusiasm.

MIke H

Nov 20, 2015

Great experience!!Clark Koby and John Owen were extremely helpful. Clark had me in a vehicle of my choice for a test drive within minutes. I wasn't expecting to purchase an X3 because I searched the inventory before arriving not finding a vehicle with the options I wanted. Clark somehow located a vehicle that had 90% of the features.Clark had to take care of someone he had sold a car too earlier so, he passed me on to John Owen. John was a great host, he listened well and took over right where Clark left off. John is an animal lover an a very descent person. All and all quality people, not too sales-ey an over all great experience.

Kelly R

Oct 19, 2015

I found a used Nissan Xterra online and met Bill Metcalf to look at it. He allowed me to take the vehicle to my mechanic to have it checked over and he arranged to have the paperwork done so when my husband and I returned, all we had to do was sign the documents and away we went! He was very personable and accommodating.

Obiee

Oct 19, 2015

Seller was very Knowledgeable about vehicles. Very curteous. Is still in contact with me about vehicle satisfaction and to answer questions

whitem3

Oct 13, 2015

Took my 2005 M3 in for routine maintenance. Very nice and helpful service adviser. Work was done on time and completely satisfied. Will return for future service.

Jay

Oct 7, 2015

Great and fairly quick, Clark was especially helpful in getting us a very good deal.

hassan hassan

Sep 23, 2015

Wonderful experience very professional I got X3 ZENE Moore is wonderful genuine and and professional

Tmgolf

Sep 3, 2015

Very good. I was kept informrmed and was notified when the vehicle was being washed and then finished

Eben G.

Sep 1, 2015

Came by to check out used inventory and right away I was greeted by Dave Spencer who was awesome to my wife and I throughout the buying process.

DaveR

Aug 30, 2015

Best dealer in town. ****************************************

Jeff L

Aug 27, 2015

Knowledgeable technicians; great service representatives; relaxing customer waiting area; good coffee; courteous checkout -- what more could you ask for?

Steve Lake

Aug 18, 2015

Great experience. Went in for maintenance on our 328i and left with an X3. Personnel very helpful and friendly. Dave Spenser was great at his job and worked hard to earn our business. We were very satisfied with all aspects of our experience.

JoyE

Aug 13, 2015

I was debating about which car to buy. Lance Light was very knowledgeable, patient, and helpful. Buying this car was an enjoyable experience.

RKCurtin

Jul 31, 2015

I dread going to car dealerships shopping for an automobile. BMW of Tucson was a pleasant surprise. Lance Light was a helpful salesman and not pushy at all. I prefer straight-forward, no surprises salesmen.

Asjad Sardar

Jul 27, 2015

Amazing service. we were made to feel right at home the moment we stepped into the dealership. David Spencer was very thorough and patient in giving all the information. He made all the options available to us which made our decision making process very easy. Rest of the staff in the deanship was also very help full and friendly and it felt like that every body was involved in the process although David was the main person handling the sale. I think dealer ship was also a big factor in deciding to go for a BMW instead of other luxury models we were looking into.

Bimmer25

Jul 13, 2015

I've never experienced such horrible customer service at any dealership as I did at BMW of Tucson, I took my BMW there in hopes of getting an oil change but obviously that didn't happen. It seems as though they are too busy for their customers because when I arrived no one came out, I sat outside in my car for a while waiting for someone to come but no one ever did. I went inside and of course the ignoring continued, there was a man being checked out at the service desk and after he was done I walked up and the man at the service desk just walked away without even saying one word. I stood there for a while and employees kept passing by no of which bother to ask if someone was helping me. After a while a guy came out and didn't even say hello, he just asked me if I had an appointment and as soon as I said no he basically cut me off and didn't even allow me to explain what I needed. I will NEVER go back to BMW of Tucson, I would rather drive further, pay more if I have to and go to a place were I am treated right.

Bill Leonard

Jul 6, 2015

It was generally an unexpected and good experience. However the car ordered took approxmately 18 weeks to arrive, which kept my review from being all 5 stars.

Keith

Jul 5, 2015

Nice to find a dealership open on Sunday, one day in the is not enough time to shop for a new car.

Jade Hilliard

Jul 4, 2015

After traveling this summer for vacation through Arizona and New Mexico, we noticed we had a radiator fan problem. My husband called BMW of Tucson and Ms. Jade helped him get the part so that we could have installed as soon as we got to Tucson. The service was great and had peace of mind to continue our trip back to California.

Rio Rico

Jul 4, 2015

Easy, quick simple. Attention to detail. My new dealership from now on

Jackalope

Mar 19, 2015

The services were really good when I bought my car there. It's my first time buying car so I got lots of questions, but they did not haste at all.

Amy Gottschalk

Mar 11, 2015

We have used this dealership for over 18 years. The customer service has always been outstanding. Everyone is efficient and makes the car buying experience quick and painless.

theboz90

Mar 11, 2015

I recently stopped by BMW of Tucson to look at a Certified Pre-Owned 2011 335i. The staff there was extremely knowledgeable and made me feel truly valued. They were very willing to work within my budget and even helped me transport my old vehicle back to my apartment so that I could sell it to a friend. Overall, it was a great experience. I'm very glad I didn't drive up to Phoenix.

sportsfan

Feb 21, 2015

Auto service finished when promised--explanation of service to be performed in was in detaill

Tom

Feb 18, 2015

Warranty service... No problems and no surprises. Well organized and warranty issue fixed perfectly.

jblandine

Feb 13, 2015

Had a battery problem, i.e., excessive discharge. Ryan met me at the exact time of my appointment, explained the repair process. The job was finished within the time frame specified and the car was returned to me cleanly washed and groomed. A very pleasant experience!

Casey O'Brien

Feb 10, 2015

Great service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Kris

Feb 5, 2015

It is always a great experience having my car serviced at this BMW dealership. I have an older BMW and it is running great thanks to the service I have received here over the years. Brandon was very honest, he explained the items that required repair and what was important to take care of today. I appreciate that. The loaner car allowed me to be to the office without hassle. I will be back!

Michael Laycock

Feb 3, 2015

Pleasure doing business again with BWM. Only complaint was how long it seemed to get new vehicle once ordered but all things considered, was probably fast.

Juan

Jan 29, 2015

A+ experiences !!! All the process was so easy and so clear transactions!

Richie

Jan 29, 2015

I am very pleased with my first BMW 328i. I got an amazing deal from Jose Antonio Pesquieria, he and the finance manager got me an amazing deal. I went from looking at a 2007 328i to a 2011 328i with a very low APR and a cheap car payment. I will be back to buy another BMW soon.

Rebecca

Jan 21, 2015

Antonio was a great person to work with! We had been looking at several different makes of luxury cars and overall BMW had the best customer service and maintenance plans. We were not pushed toward a specific modeler financing plan. All of our questions were answered quickly and honestly. They moved the vehicles right out of the showroom and brought the car in for tinting and detailing. Great experience!

melvin Goldberg

Jan 13, 2015

Great working with them, kept us informed all the way until the car came. Salesperson. John Almada knows the car and was able to give us the time we needed to be comfortable as we drove away with the new car. Called a few days later to ask if we had any questions.

M. Haynes

Jan 12, 2015

The staff at BMW of Tucson, from Sales to Finance, made my recent purchase the best buying experience I've ever had at any dealership. From the test drive through the negotiation, it was easy and time-saving. The vehicle was ready to go when I was and I'm really enjoying my 335i. (This is my second trouble-free BMW).

Gail C

Dec 25, 2014

Transaction was straightforward and I felt the salesman was genuinely interested in my satisfaction. The vehicle had been checked out thoroughly so I wasn't apprehensive about reliability issues. It turned out that it did need new brake pads, which the dealer provided at no cost. The only down side to the transaction was that the vehicle only came with one key, and I discovered that having a duplicate made was very costly. The dealer would not pay for the duplicate but did provide it at cost with no markup.

Desiree Baker

Dec 24, 2014

Greg was very courteous and professional. Since this was my first BMW, I had a lot of questions. Greg graciously answered my barrage of questions. I also enjoyed the low pressure buying process.

Carol

Dec 23, 2014

Brandon took care of me when my car was not performing properly (on a Saturday) and issued me a loaner car ). Within a short time I received a call that car was fixed and ready to be picked up! A very positive experience!

Bob Charles

Dec 3, 2014

Courteous service man, detail of work to be done. Work was done on time and as promised. Car was clean and neat and delivered by a neat and courteous lot man.

Kim & Chip

Dec 3, 2014

We were just passing thru - we have been researching several cars for a couple years now. The BMW X1 was at the top of the "Want" list, but we weren't quite ready to purchase. While in Tucson on vacation, we stopped to test drive the top two favorites. We weren't treated very well at a competitor because we weren't planning to make a purchase right away. We weren't satisfied with the test drive anyway and wanted a head to head comparison, so we made our way to Tucson BMW. We were pulled to the best looking car on the lot - the X1. It was the 35i and we were looking for the 28i. Enter Mike Schmid. We let him know that we were window shopping right away. We drove the 35i and were VERY pleased. We also wanted to look at the X3, which Mike was pleased to allow us to drive. When we got back and found out the price of the X1, we were sold. No pressure at all. The treatment, the price, and Mike working with the Managers on the trade-in made it the best buying experience we've ever had. We are now the proud owners of a BMW X1 xdrive 35i, turbo, straight six, Valencia Orange The ride home was magnificent. Thank You Mike, for everything.

BMW Fanatic

Nov 13, 2014

Between my parents and myself we have owned several BMW's, we keep going back to BMW for a reason: Juan Carlos Almada. He is wonderful, has always treated us wonderfully, with the utmost respect and has always been very honest with us. He always goes the extra mile to help. Having Phoenix so close and having several dealerships there, we end up always choosing BMW of Tucson for very good reasons. Never disappointed. Plus, I love my brand new BMW!

Paula C.

Nov 6, 2014

The team there are genuinely dedicated to assisting customers. I had questions regarding the ability to use a remote app available on IPhones. They did not stop until they figured it out. I would recommend their services to anyone!

Sporty and happy Sue

Nov 2, 2014

Zane was an excellent Sales Man last weekend. He took his time to explain differences between several models that I was interested in seeing. He was very informative and helpful in making my final decision to purchase the Certified BMW last Tuesday evening. When I went to pick up my vehicle, the car was cleaned and shiny in every respect! Zane took the time to program my garage remote and also my cell phone and showed me how to utilize the navigation device. I highly recommend his service and knowledge to all future customers considering the great BMW vehicle! Sincerely, Susan J.

AndyAZ

Oct 15, 2014

Greg Shelko in Internet sales is the best and great to work with. I drove from Phoenix to Tucson to make the deal on a used CPO 328i that is wonderful. Tucson has a lower tax and I saved money there. I highly recommend BMW of Tucson and already have to my co-workers, friends and family.

Paige

Oct 15, 2014

I was helped by Mike Schmid at BMW Tucson & he was great! Very friendly & helpful. I recommend this dealership completely! I had a wonderful experience!

Natalie

Oct 8, 2014

Peter was terrific to work with. He understood right away what type of car I was looking for. The test drive was longer than 5 minutes - which with a BMW needs to be since it is SOOOOO fun to drive. He explained all the different options and provided assistance in helping me choose which ones I needed/wanted. There was no high pressure to "upgrade" ever. The car is only a few weeks old so I have not used the service department but expect it to be as efficent and friendly as the sales department.

Hector

Oct 7, 2014

Greg Shelko helped me with my out of state purchase, even got a sandwich waiting for me upon arrival (flew into Phoenix, drove down to Tucson). I highly recommend Greg and BMW of Tucson - PS: I was surprised that they had an Alpina B6 Grand Coupe!

Jacob Blackmon

Sep 23, 2014

I was an out of state client and dealt with Greg Shelko. He was a pleasure to work with and my 650i was everything I expected it to be! I was surprised at the wide selection of vehicles they had in stock!

Helen B Kunz

Sep 5, 2014

First of, the buying experience was not hard sell and the sales associate Mike, did not in any way try to influence my buying decision as the vehicle sold itself. Secondly, the service experience afterwards was always prompt, polite and most of all, expertly done and professional. Their service mechanics are up to date and if you compare it with other professions, receive continuing education in their fields of expertise. The service manager Marcela handling my account is always pleasant and accommodating. This is how the dealership earned my brand and customer loyalty.

EricC

Aug 22, 2014

Sales staff Antonio and Peter are friendly, approachable, polite, patient, and extremely knowledgeable. They helped me select my 328i with grace, tact, great insight, excellent advice, and zero pressure. Kudos on an outstanding sales team.

Kate W

Jul 25, 2014

I went in to buy a vehicle valued at less than $10K and was treated as if I were buying a $150K Beemer. This was the best car-buying experience I have ever had. Juan Carlos Almada is a superb sales representative and knows everything about every vehicle. I never felt pressured or steered to a more expensive vehicle.

kimmehea

Jul 22, 2014

Recently visited the service department for a scheduled appointment with Ryan to have a recall issue addressed (new brake booster and master cylinder). I pulled into the service bay and parked just outside one of the offices which was occupied. I sat in my car for a few minutes, expecting someone to greet me. That never happened. I went inside to see the receptionist and asked for Ryan. Ryan came out of his office to greet me. Turns out his was the office I pulled in front of and we ended up going right back there. (could have saved me a trip)Ryan set me up in a loaner car and quickly explained the operation. Before I left I was told my car would be done the following morning. Two and a half days later I got a call that my car was ready. No big deal since I had the loaner but there was no effort made in providing a status update.While driving out of the parking lot in my newly repaired car, the brake pedal immediately went to the floor as I nearly coasted out onto the road. I returned to the service department and was greeted by one of the valets who was kind enough to page Ryan. I explained the issue to Ryan and he got a technician to look at my car. They both agreed there was air in the brake lines and they would have to be bled again. When I asked how much more time they needed, I was told not more than 15 minutes. For the next hour I sat in the waiting area, which is more like a gift shop. Not once was I given an update even though the 15 minutes was long gone. When my car was finally ready Ryan gave me the keys and said, "Visually, your car's all ready to go. You've taken good care of it." I responded sarcastically by saying, "Great, I'm glad it's visually ready, nevermind the mechanics or safety of it." I thanked Ryan and left. As I drove back to work I reflected on my experience and realized that I had offered many words of thanks but not once was a thank you given to me. I had a far different experience when I initially went to Blue + White BMW, an independent mechanic. I received a personalized note from the owner thanking me for trusting them with my car and welcoming me to their family. I guess a lot can be learned from the 'little guys'.

SWT BMR

May 26, 2014

This is my second BMW in 14 months; not a thing wrong with my convertible, and the servicing was always top notch, however decided to get an SUV, and would NOT go anywhere else..they gave me a good price on my BMW convertible which allowed me to get a new 2014 X3, on a lease, no payments until 3 years, I can than decide to buy or lease another.....never leased a vehicle before, this was my salesman's, Zane's idea, putting me in a brand new SUV x3 fully, fully loaded with so much more than I could ask for.....dealership is exceptionally clean and comfortable..service dept folks have been great and even wash the car when the service has been performed. I wish they still had the biscotti's to eat with their great coffee choices...these folks are are the creme de la creme and are second to none! Just walk into the dealership in Tucson and see how special you will feel!! The managers are really great to visit with and want you to have the best experience with all the employees, and I do......

Don B.

May 18, 2014

BMW of Tucson has a new inviting facility. Zane Moore was our sales person. He was professional with a pleasing personalitiy and took the time to answer any questions we had. Two days after the purchase Russ Lange spent three hours with my wife and I going over all of the functions of our BMW X3. The service was excellent.

lauriejjacobsen

Apr 24, 2014

I'm not one to give people bad reviews, usually just keeping quiet, but this dealership seems to have a culture of "sales" being more important than the truth in their service department. I took my car in for service and was told I needed a new part which cost over $800 only to find out later that the part had been recalled and would be replaced for free. When I called to speak with Jade she wasn't there but the receptionist answering the phone looked me up and saw that it was indeed a recalled part for my car. When I spoke with Jade later her response was, "Well, you would have gotten a refund." That is not how I want to be treated by anyone ever. My husband had a similar experience with this service department and tires for his car. I chose to replace my BMW with a Range Rover from Royal in Tucson and I'm very glad that I did.

Tough Customer

Dec 18, 2013

I have purchased many automobiles and consider myself a "tough customer". My purchase of a new BMW at Tucson was by far my best buying experience. Everyone at the dealership was knowlegable, courteous and honest. If you are considering a BMW, you must visit Tucson.

Jim Lucas

Dec 6, 2013

We worked with Ron Metcalf and had an outstanding experience buying a car for our daughter who attends the U of A in Tucson. Ron listened very well, demonstrated interest in our needs, followed-up on his commitments and was an advocate for a very fair deal on the car. The commitments were fulfilled and, to our complete surprise, BMW added new tires to the car without any prompting or request by us. This went well beyond our expectations and makes our family "RAVING FANS" of Ron and the management team at BMW. I have purchased over 20 automobiles in my life and I have to say the experience with Ron and his team is the best we have ever seen.

mARIOedUARDO

Dec 3, 2013

The dealership buying experience, from the customer service thru the buying process and overall facilities is one of a kind, excellent in all areas, no pressure whatsoever, and I was in and out in no time. This is for me the best way of buying a great car.

Stargazers

Nov 22, 2013

Beautiful new dealership. Everyone was very courteous and professional. Our salesman, Clark Kobey, listened to our requirements/wishes and guided us through the many features and option choices; no pressure. Although we cannot comment on the service department yet, we would expect it to be a satisfying experience as well since we have already been scheduled for a service department "Meet & Greet" appointment only one week after purchasing our vehicle.

Pat

Nov 16, 2013

Our buying experience at BMW Tucson was pretty pleasant & painless. Clark Kobey was very nice to deal with. He was friendly, helpful and patient. Angelica was also very nice & professional. The only painful part: the run flat tire issue... We were shocked to learn how much they cost to replace & the price of the warranty/insurance. After some research, we discovered that most people do not care for that type of tire and that some car makers have actually discontinued using them. Run flat tires don't last long enough & are too expensive - two big negatives.

Andrew H

Nov 13, 2013

I was in the market for a new car and stopped by to look at a used 3 series. An older gentleman named Dennis met me on the lot as I was looking around. I am a younger guy but had the income to make a purchase. His demeanor towards me, whether it be my age or whatnot, was deplorable. I had seen a used 650i that I was very interested in so I came home and contacted their internet manager Greg Shelko. We set up an appointment on my next day off to come in and talk numbers. I was trading in a Smart car and they gave me much more than what I was planning for, and gave me a great deal on the car. Greg was EXTREMELY helpful, not pushy and made for a great experience. Theyre showroom isn't as nice as the other BMW dealers I'm used to from California but still made for a fun purchase with a helpful rep. My experience with Greg was a 4-5 Star rating but my poor experience with Dennis brings it down to a 4 Star.

Chris B

Nov 1, 2013

Went to the dealership just thinking about purchasing a Certified Pre-Owned 3-series--a little wary since I had never dealt with them. Turns out I left feeling like the whole staff was there just for me. Salesman Peter showed me all the choices and we narrowed them down as I expressed my firm opinions about likes and dislikes. We focused on 2 vehicles, and as we drove each one, he carefully explained its features. I left with a beautiful and loaded 335i coupe. I love the car! Peter and the rest of the staff were professional, knowledgeable, reasonable, and patient throughout the paperwork and decision making. I never felt pressured or uncomfortable in the least--it was like dealing with good friends. Car buying has never been so much fun!

Jana W

Oct 31, 2013

Wonderful car buying experience. Everyone at BMW Tucson was a pleasure to work with!

Fred C

Oct 16, 2013

Excellent Experience. High praise for Ernie Buck, Clark Kobey and Bill Metcalf in the Sales Department. High praise for Sean Goodwin and James Jones in the Service Department.

Andy B

Oct 15, 2013

We leased a 328xd from Clark Kobey, and had an amazing experience, super friendly, knowledgeable and helpful. I would recommend to anyone.

bbypnda

Oct 11, 2013

Was looking for a 2014 lease and Clark Kobey helped us, he was amazing in every detail, ordering the car to our specs, tracking it coming from germany, and preparing it for us. I would definitely recommend this dealership to anyone considering a BMW. Bonus, sales tax is not city so it's 2% less.

david b.

Oct 8, 2013

out standing purchase experience. mr. kobey our sales person was a pleasure to work with.

Garcia

Oct 8, 2013

Excellent customer service displayed by all employees. Sales rep allowed me to make a decision based on my comfort & convenience. There was no intimidation or pressure to purchase. Excellent follow-up immediately after purchase, extended assistance for my future needs.

hikndave

Oct 2, 2013

I had a great experience at BMW of Tucson. Ron, the salesman was very patient and explained all of the features of the used Ford Focus car I bought. I got a great deal and he offered me a reasonable price on my trade in, so I took advantage of it. I heartily recommend BMW of Tucson to anyone interested in purchasing a vehicle!

MaryV

Sep 26, 2013

BMW Tucson provided the ultimate in total buyer experience. From helping me decide what model I want---or even if I wanted to go the distance with a BMW at all. Their honest, straight-forward conversation on what I wanted from a car and what is important to me was very helpful and non-persuasive in my choice and ultimate decision. Once decided, I was able to know about and watch my car from the assembly line in Germany to the port in USA and my local dealership here in Tucson. They always made me feel like THE most important customer of the year. It's not just about buying a car. It's about style, customer experience and ultimately feeling good about making decisions for what I want in the end.

Broncofan

Sep 10, 2013

I recently purchased a new BMW X3 from BMW of Tucson. It was the best car buying experience I have ever had. Peter Stokes, our client advisor, was excellent. Personable, knowledgeable, and careful to follow through on each question and promise, he made the process enjoyable. Everyone we dealt with from the sales management to the financing team was helpful and went out of their way to make us feel special. We love the vehicle and will definitely recommend BMW of Tucson to all of our friends and family.

Albert_101

Aug 13, 2013

Excellent service, straight forward negotiation and delivery on promises. Highly recommend working with these guys. Rick is a manager, gave me a very fair trade-in value for my car. When I came for my appointment all of the paperwork was ready. Unbelievable experience.

Jeffrey Harrell

Jul 9, 2013

Purchased a used Toyota Solara from this dealer. Sales negotiations were spirited and fair. Good Salesman (Ron Metcalf). We got a 60-day warranty on the vehicle, which turned out to be a total waste of time. Service department jerked us around on an issue that was admittedly a problem when we drove off the lot. Two 60-mile round trips to then be given a loaner so they could keep the car for 1/2 a day and then tell us they couldn't fix the issue, so it wasn't covered under the warranty. This wasn't a major repair - just a problem with the tire pressure sensor. If you want to work with a BMW dealership with integrity in ALL departments, better plan a trip to Phoenix to see if you can find one. The Tucson BMW transformed us from satisfied customers ready to recommend the dealership to our friends to disappointed consumers now willing to write this review.

Dan H

Jul 7, 2013

Buying a car at Tucson BMW was easy process. All of the people were extremely knowledgeable and friendly evey step along the way. The pricing of the vehicles were also very competitive. Overall the process was outstanding. My salesman was Ron Metcalfe. He was the most knowlegeable salesperson I have ever dealt with and very accomodating of all of my special needs. I would highly recommend Ron and the dealership as a whole.

IceCreamLovers

Jun 28, 2013

Shopping for a car could definitely be a stressful decision to make but the staff at BMW made it all worth while! As a first time car buyer I was looking for a nice, reliable vehicle with a reasonable payment I could afford. Everyone at BMW made that happen, we are extremely pleased with our '04 Toyota Highlander! BMW went the above and beyond to help us find the car we pictured for ourselves and wouldn't have gone anywhere else.

Nelson A Villamor, M.D.

Jun 11, 2013

The buying process went very smoothly. Mr Shelko was knowledgeable about the car and he took the time in explaining the aspects of the car. Mr. Shelko had everything programmed before I arrived to pick the car up.

Agidor

Jun 2, 2013

Previous experience buying a preowned 750LI was very positive - fair trade in value and pleasant experience. Decided to check out a new BMW X5 diesel - went for a test drive and decide we liked it.Salesman found one with the options and colors we liked and took our trade in for an evaluation.The value given for our trade in we felt was a bit low - when this was mentioned the salesman stated that if you factored in the 6.1% sales tax then they we giving us the near the value we thought should have been offered.We don't believe that the difference between 8.1% and 6.1% sales tax should be factored in for a fair market trade in at the expense of the customer.Really like the vehicle and would have committed if not for that.

Former Lexus guy

May 20, 2013

This was our first time considering a BMW, after many years of loyalty to Lexus. The staff at BMW of Tucson were wonderful. No pressure, let us take our time making a decision, and Peter Stoles, our sales person, knew his product bettter than anyone we encountered. We ended up passing on another Lexus and went with the 128i. It is a great vehicle! Thanks BMW of Tucson!

New128i

May 20, 2013

Great buying experience. Everyone was friendly, professional and knew their product very well. My family has been loyal to Lexus for years, and we now believe that BMW can match or even top the quality and service we have received from Lexus.

Happy Client

May 18, 2013

You may have succeeded in turning us into brand loyalists. As for my driving experience to date, I am pleased with the X3's performance and expect many years of driving comfort and dependability before I'm ready to see Mike Schmid on the sales floor again. Mike was exceptional in his handling of my numerous questions, patient, knowledgeable and accommodating. Wish all sales advisors are as pleasant and good natured as Mike. My first BMW buying experience was hassle and pressure-free and lacking the usual irritation from a hard sell, thanks to Mike's selling experience.

Anthony DeFazio

May 14, 2013

I have worked with sales advisor Clark Kobey for nearly 10 years and between my wife and I have purchased 8 cars from him. Clark does an excellent job, is low pressure, and works to get you the best deal possible. With the new faclility and the 2% less sales tax, it is an even better experience than before. My recent lease of a 2013 328i went great. And with the upgrades in the service department, BMW Tucson has become a world-class dealership.

Larry C

May 14, 2013

I enjoyed working with Clark Kobey. He was attentive, and made us feel comfortable. He followed through on all aspects of the car deal.

Paul, Allan, and Cyndi

May 14, 2013

We have never bought a car without looking at it first...so this is a REAL first! We needed a solid, reliable, nice looking, low mileage car and payment we could handle for our elderly mother. Rick and Greg handled everything...found the car--a 2006 Hyundai Elantra, 2 owners, good maintenance records, excellent Carmax report, nice inside and out (looks brand new) and best of all...only 34K on it!! Perfect for our mom around town! We looked at the photos, they vouched for it, and we bought it. Paperwork was FedXed, and about 4 days later, BOOM. Here it is in our driveway from Tucson, AZ to Camarillo, CA! We are THRILLED!! Thanks Rick and Greg!! You guys are magic!!

Bill T

May 9, 2013

I am pleased with my purchase and service received at BMW Tucson. On my three visits before buying, Tim M. always answered my questions with patience and walk me through the inventory. I also test drove two cars. To be fair, my expectations are a great customer oriented service, clean facility, knowledgeable staff, and several buying options from any BMW dealership. BMW Tucson fulfill these expectations. Now that the sales has been made, the real test comes on the after sale service to be provided. We shall see.

DianneJanfruchte

May 9, 2013

I like Ron because he is honest and answers all of the questions regarding finance in a way that a regular person can understand and make decisions without feeling ripped off. He is accommodating, arriving before the dealership opened to keep me on track with commitments later that day. I had a friend with me who said they never liked car salesman but she would buy a car from Ron.

wturcato

May 9, 2013

I am pleased with my purchase and service received at BMW Tucson. On my three visits before buying, Tim M. always answered my questions with patience and walk me through the inventory. I also test drove two cars.The sales process has a few bumps on the road. At some point, I wasn't please with the attention and atittude of one of the managers (Ted I guess). To be fair, my expectations are a great customer oriented service, clean facility, knowledgeable staff, and several buying options from any BMW dealership. BMW Tucson fulfill these expectations.Now that the sales has been made, the real test comes on the after sale service to be provided. We shall see.

Titan_Buyer

May 4, 2013

Very happy with my time at BMW Tucson. Dennis was very helpful, made the whole experience pleasant not only for myself but for my wife and daughter as well. Ted was there to make things happen and moved the process along so I didn't have to spend forever negotiating. Got a great used Titan and felt like they valued me as much as someone buying a new 7 series.

mtphorse

May 2, 2013

Dennis took the time to test drive three cars with me, was not high-pressure, and made the whole buying experience pleasant. He and his manager, Ernest, took me seriously as a customer (I was a woman who came accompanied only by my mother-in-law) and we negotiated a deal I was quite happy with on 2 used BMWs. I am extremely happy with the cars, and Dennis has been great to follow up after the sale. Assuming the relationship continues at the same level of professionalism, I highly recommend Tucson BMW, Dennis and Ernest.

Don Flamm

Apr 25, 2013

Our BMW X3 was competively priced & personally delivered from Tucson to Glendale AZ by Merideth. The car was in beautiful condition. Our buying experience was wonderful. Don & Sandy

Dan

Apr 11, 2013

Had a great experience at BMW Tucson this week. After meeting with many dealers of different brands around the state we narrowed our list down to BMW. A last minute change to our feature list resulted in our finding what we wanted at BMW TUcson, one dealer i had not previously visited. My Significant Other was dreading spending the day arguing with a car salesman but I managed to get her to agree to go for a test drive. An email request about the car resulted in a prompt phone call from Meredith Adams, the Internet Sales Manager. We are so glad we went! Meredith took us for a test drive that highlighted key features of the car and then sat down with us to put together a quote for the X3 and an offer for our trade-in. The quote form very clearly stated all costs associated with the car, the value of our trade, and the cost of each financing option. Their offer for my trade-in and the cost for the new car were both very competitive at first offer. Meredith also listened to our concerns and was able to offer a financing package that met our needs. We are VERY happy with our new X3 and very happy with the competent and professional staff at BMW Tucson.

Tucson Buckeye

Apr 8, 2013

I've purchased two cars from this dealership in the last 2 months and i couldn't be happier. Everyone from the client advisory all the way up to the general manager treated us like family. The entire process was painless and easy. The facility was spotless and everyone was extremely professional and very friendly. And the deals were unbelievable---I highly recommend purchasing a vehicle from this dealership; you'll be glad you did!!!!

Violet Ayers

Apr 6, 2013

When I began my car buying process, I was hesitant of over zealous salesmen. Unfortunate past experience. However I was in the market for a newer vehicle. BMW was my first choice and made a visit to the automall and was introduced to Mimi Ponce. She was delightful and actually listened to my needs first. Mimi would recommend a few cars in my range. I was not in much of a hurry to buy since I was currently driving my 2001 330i BMW and was running beautifully and Mimi was very diligent in finding a car that I was not going to settle for and YES she found my car. I must add, while Mimi was off, she assured me fellow salesmen would follow up when a car I might be interested, they would call. I am now a proud owner of a 2010, blue, 328i, four door BMW. Thanks to of course Mimi, and the others Juan Carlos and Ernie. By the way thanks for the new car mats. Make a wold of difference!

Docracer

Apr 1, 2013

It was very pleasant to work with Greg Shelko whike purchasing my new M3. In this helter-skelter world it is really great to encounter someone who embodies the professionalism one would expect from someone at this level of business. His personal appearance, demeanor,and knowledge was a breath of fresh air. He is among the best and I have driven only BMW's since 1984. Good job!

Ray Al

Apr 1, 2013

Absolutely hands down my best car buying experience! I'm so happy with my BMW and the very caring, professional staff.. As a single female it can be rather difficult to go car shopping by yourself, I've had poor customer service at Mercedes Benz actually the salesman never followed up with me when I advised him I would like to sit down and discuss pricing, ect. I've owned a Hummer H3, I though the sales staff were great but BMW of Tucson Tops any car buying experience.I love my BMW it handles so much better then the c300 or c250 or the sl450 MB I've driven. I even got a cute hat and key chain as a gift to go with my car.. What a nice little touch :)

X5 Owner

Mar 28, 2013

I have bought several cars from BMW of Tucson and they have been a pleasure to deal with.

Ed H -Corvette nut

Mar 26, 2013

Traded off a Buick La Cross for a near perfect 2005 Corvette - Bright Yellow. Now I can take another thing off my bucket list. The experience at BMW was excellent as was Ron Metcalfe the sales rep. Thanks guys

Gary B.

Mar 26, 2013

I recently purchased a 2009 BMW 335i from BMW of Tucson. The transaction was very smooth and hassle free. The facility was new and very clean. I flew in from California and Meredith, my sales associate, was nice enough to pick me up from the airport. Upon arrival to the dealership, the car was in excellent condition just as described. I have been enjoying the car ever since. I highly recommend this dealership if you are in the market for a good quality vehicle and want a stellar car buying experience!

328i Driver

Mar 24, 2013

My first BMW experience and I had the good fortune to have been helped by Juan. A very knowledgeable and courteous salesman. I couldn't have asked for a better experience. I love my new car (328i) and I would/will recommend this dealership to all my friends and acquaintances in the future. Great job to all involved in the process! Thank you!!!

Jeff Thomas

Mar 15, 2013

Very professional sales staff - no games. I bought a used VW Jetta for my daugther and the car was exactly what we were looking for. The car needed a minor repair and although Tucson BMW could not do the repair they arranged for the local VW dealer to help. Overall an excellent experience.

Sam Curby

Mar 13, 2013

I had an amazing buying experience with Peter. He helped me figure out what car i should get and the process to figure out a price was flawless. i would recommend this dealership to anyone that is looking to buy a car. I had a great buying experience.

Michael and Denice Powers

Mar 12, 2013

My wife and I stopped by Sunday to say hi and see theirinventory. I mentioned that I was interested in a BMW Seven Series, Ron Metcalfe said one was just traded in and so was a Merced aes. Both were fresh trades and not prepted . I have wanted a seven series, but the Mercedes was immaculate., low mileage and handled very well. I traded the Porsche I was driving, completed the paperwork and picked up the detailed Mercedes the next day. Beautiful car, well shown, fair price for my trade & purchase,knowledgeable sales team. I will be back. this is the third car I have bought from BMW TUCSON in the last 16 months .They are wonderful

Phil Kiraly

Mar 12, 2013

A fine buying experience! This is the most professional group of "auto people" I have ever worked with. My sales advisor, Meredith Adams, could not have been better. Every detail of the sale was covered in depth. At time of delivery she explained all of the features of the 328i to me while we were in the car working the controls. Great job BMW Tucson and Meredith.

cocoraff

Mar 12, 2013

I had just purchased a used BMW X3 and took it into the dealer to have a warranty issue checked out. Ryan handled the repair for us very quickly and professionally and provided us with a loaner vehicle until the job was complete. I highly recommend this dealership and Ryan Hoganson.

RobertV

Mar 11, 2013

I custom ordered a 335i in December 2012 from Tucson BMW (my CA were George Kozlov and Clark Kobey). We negotiated a fair price without a lot of drama, and I placed the order. The order process takes some time to complete, but my car was manufactured as promised and made it to Tucson for delivery on 5 March 2013. Closing the deal was hassle free, with a no pressure finance office. It was a very pleasant experience, and the car was delivered exactly as promised. I would do another deal with this group of folks without any reservations. A very good and clean purchase experience.

McRoyCharles

Mar 3, 2013

Went to dealership as they had a product i was looking for (wheel wax). pulled up in my z3 coupe, no one greeted me. (lot was empty). walked in and was asked "can i help you?" asked where service was and he said "in the back" . wth, could have at least showed me with an empty show room also. went to the parts counter, patiently waited. was told "someone is ahead of you". when my turn came i was asked "what do you want?" at this point i am getting livid. even checking out was different. they acted as if no one ever paid cash before. With a high end dealership, they should have greeted me differently. granted i had on jeans and a sweat shirt. and yes i did have enough mponey to pay cash for the red z4 on the lot.

blarue76

Feb 27, 2013

Very knowledgable and friendly. Process was quick to buy the car we wanted. Best experience so far buying a vehicle. Definitely return when we want another vehicle and hope to deal with Tim again

DavidGibeault

Feb 13, 2013

George was readily available to first, show me what was available and describe the options to me and then demonstrate to me these features in the vehicle. There was no pressure to buy from George. I, in fact, made several trips back to look again and get more information while I was trying to decide. The dealership merely laid out the info and was available when I finally made up my mind. Negotiations were easy and fair.

ron60

Feb 12, 2013

start with the prettiest bmw ever, get a sweet deal, get home and sit in your garage for an hour thinking how good can it get!!!

aoforever

Feb 7, 2013

We required a 60,000 mile check up. While in Texas, we also were told by BMW AUTOBAHN in Fort Worth Texas that the passenger restraint failure in our car was not covered by any warrantee and that it would cost $1,400. While at BMW of Tuscan, our service Rep. named Hope researched the restraint issue and found that it was covered by BMW warrantee, she contacted Ft Worth Autobahn ( who by the way did not retain history of an oil leak or restraint issue in our electronic file), was transferred numerous times while trying to get the fault code for the failure which was probably only in paper record form, in order for Hope not to request a duplicate test to be performed and avoid an extra 60.00 charge to us, resulting in the repair of our restraint system at no cost to us. Our warranty company, Direct Warranty would not cover the full price to fix our oil leak on the oil filter system, so Hope contacted the Service department manager and he/she approved a waiver or they absorbed the difference that the Warranty guys wouldn't cover. Hope was awesome, accommodating, on time and maintain telephone contact with us on the status of our car. As full time RVers/snowbirds, I will make it a point to defer any maintenance to our car and wait until we can get to BMW of Tuscan. The Best! Thanks Hope!

richreinard

Feb 5, 2013

A MUST GO TO DEALERSHIP!! Bill Metcalf, our Client Advisor, again made our purchase of a 2013 328i a painless experience! Bill is so very knowledgeable, personable and honest! He walked my husband and I through every question we had and explained everything to us in detail! Bill is definitely the GO TO EXPERT of BMW vehicles! The General Manager, Ted, also took his time to explain in detail financial options, which made us feel very comfortable in our decision. Angelic Sanchez, Finance and Insurance Manager, finished the paperwork with us and was professional and efficient and thorough. This team at BMW of Tucson to any potential BMW buyers, are a MUST GO TO TEAM! You will not be disappointed! It is hard to find people who love what they do AND do what they love! Professionally and personally, they are what made our experience at BMW the reason we are returning customers! From Sales to service, the whole team at BMW Tucson do go above and beyond to make sure that your needs are met! Alsomy husband and I love the quality of what BMW has to offer and its true that we do drive the Ultimate driving machine!

X5d rules

Feb 3, 2013

They had a car I liked. I contacted Meredith based on previous reviews and I was not disappointed. The most straight forward and honest, BS-free car buying experience of my life. Would go back any time, despite the fact that I'm in a different state. Well worth it.

HRH22

Jan 15, 2013

I don't like the whole process of buying new vehicles--something to do with pushy salesmen and the whole "take the price back to the manager" thing. In the end, I wasn't given the discounts I was promised, the saleman and manager tried to make me sign the paperwork without reading it. (They hadn't notated the deposit I made.) I did get the vehicle I wanted but for $2000 more than was originally agreed upon. I was just happy to finally leave with my new vehicle and not face them again. We'll see what happens when I have to go back for the included service.

TheDuggers

Jan 4, 2013

The first time I visited this dealership (Nov 2012) I could not get any assistance. There did not seem to be any other customers at the time, but apparently all of the sales people were busy.The second visit (Dec 2012), a salesman was available, but was super high pressured, and kept attempting to sell me on the superiority of BMW over Mercedes Benz. The whole experience was unpleasant, and lost BMW a 5 series sale. I am very happy with my Mercedes Benz E550.I more than likely will not consider a BMW again.

DouglasDemlow

Dec 24, 2012

Took the car in for 3 minor issues. None were resolved. First I was neglected then treated rudely. Can only hope next time is better. The new service manager did finally intervene, and did prove to be helpful - but that was more than 4 hours after I had arrived. Should have taken no more than an hour at most. Close to the worst service department visit I have had anywhere, anytime.

bbierman

Dec 21, 2012

I moved to Tucson a few years ago and initially made the commute to Phoenix to get my car serviced due. Over the past two years I started taking my car to BMW Tucson and could not be anything but pleased. I have worked with Ernie Buck, one of the sales managers, and Jade Hilliard, a service adviser. From the steps of service of when I pull up to drop my car off, to making sure I am happy with the products and services they offer, they really do care about their products and their customers.In my recent trip, there was a problem with my car that had to be taken car of out of warranty and could have been expensive. Upon speaking with both Ernie and Jade we came up with a solution. They went out of their way and their busy schedule to address the situation and the potential safety hazards that could have arisen if this problem did not get fixed. I have never dealt with such an amazing customer service experience and team.If your a BMW owner or are looking to purchase a new/used BMW, Tucson BMW is a really phenomenal car dealership. Do not waste your time going to Pheonix when you can get better customer service and a better overall experience down in Tucson.

vonmayr

Dec 16, 2012

I live in Tucson. This was my first purchase experience with BMW. I shopped several dealers in Phoenix while I was test driving various configurations, and while all the dealerships were pleasant to deal with, the Tucon BMW dealership was the friendliest. On my first visit, I test drove a 335i sedan with George who was very helpful in pointing out the features of the car. He was respectful, listened, and did not pressure me at all.I did my research, and came back to Tucson to see if we could swing a deal that worked for me and for them. George was unable to assist me on this visit, but put me in contact with Clark Kobey. I presented them with the configuration that I wanted to order and I told them the price that they needed to give me to earn my business.Clark worked with me to get the financial bottom line to work for all of us, and was extremely professional and low pressure throughout the discussion. It took about an hour and my order was in the system, with an extremely quick build date. Since Tucson BMW is affiliated with Autonation, they were able to swap production dates with one of their other dealerships and give me a production date one week away.Tucson BMW isn't located in the city so that saved me almost 2% in the sales tax as an extra bonus.In short I was able to get exactly the car I wanted for the price I wanted in a very professional manner. Now I am patiently waiting for my car to be built and delivered.

Felton2

Dec 10, 2012

My experience with Juan and the red of the BMW staff was wonderful. I did the entire process by email and text, really made it hassle free and didn't have to sit at the dealership for hours. Juan delivered on every promise he made. The oy thing more enjoyable than the ease of buying this car is that it is a BMW. No need to say more. Thank you Juan!

sgroup1

Nov 12, 2012

Pleasant to work with. Professional and everything was in order and ready at point of delivery. Respected my time and was not kept waiting. Store is clean and presents very well. They followed through on a post closing item as they said they would.

dnclewley

Oct 12, 2012

I was looking for a sports car after my motorcycle accident. I had gone to several dealerships, and had looked on line. I did find a few and went to look at them. In each case the vehicle was misrepresented. On one visit to a dealship the salesman had been drinking. I left that dealship and drove to BMW accross the the street. Salesman Ron Metcalf came over to wear I was standing and offered his help. I told him of my plight being forced to by a vehicle after my bike accident. I knew I wanted spots car with a moon roof or a convertible. He was very friendly and not at all pushy. He let my wife and I walk the lot while he stood back and observed but always ready to answer a question. I found this 2000 BMW Z3 roadster in excellent condition with less then 55K miles. The dealship had gone through the vehicle and even replaced the tires. Ron showed me some paperwork that showed everything that had been done to the vehicle. At this point we went for a test drive and I was hooked. I pointed out some minor things I wanted fixed and he agreed even before we had agreed on a price. Everytime I have taken my vehicle back for service I have been offered a loaner without having to ask. It was a very pleasurable exprience working with Ron and the dealship. I will be going back to purchase my next vehicle. I will definitly recommend Ron and Tucson BMW.

lbrueckner

Aug 28, 2012

I had the absolute BEST experience at the Tucson BMW dealership! Michael Famigiletti and Kobey were absolutely amazing! They made my experience at the BMW dealership incredible. They were both very helpful, informative and insightful. Not only did they help me pick out the BEST car EVER- Micheal and Kobey followed up with me weeks after my purchase to see how everything was going. I highly recommend the BMW dealership and Michael Famigiletti & Kobey to anyone that is interested in purchasing a BMW!!! Thank you all for everything :)

dantian24

Aug 10, 2012

Thanks to attentive, knowledgeable, respectful, and capable people, BMW of Tucson retains another highly satisfied and loyal customer.Tim Michalak is the best sales consultant ever! He listened to me describe what I wanted, asked good questions to learn a little more about what other features I might enjoy, invested time searching for a car that matched my desires, and provided valuable perspective as input to my decision-making. His time and attention to detail resulted in my purchase of a beautiful Z4 35i roadster, and I could not be happier!Kudos to Ernie Buck, the best sales manager I have had the honor to interact with, and to Angelic Sanchez, who made the actual purchase transaction amazingly straightforward and efficient. Finally, I guess it really is true that excellent customer service starts at the top because General Manager Michael Famigletti impressed me with his style, and I could see his influence throughout the process.I will continue to recommend BMW of Tucson to those with a passion for quality.BMW Feeling Remains.

diwright37

Aug 6, 2012

I have to say that this was the BEST car buying experience in my lifetime. Greg was our sales person and he was helpful, knowledgeable and nice to work with. I had been used to having to endure the car buying experience, for me it was a necessary evil. But not at Tucson BMW, when my husband and I made the decision to buy we signed the paperwork and were on our way quickly. This was my first BMW, but it won't be my last and I will be a repeat customer of Tucson BMW!

tucsonarizona1

Jul 23, 2012

I have wasted so much time and money going to this place. I feel like an idiot. The staff is ridiculously rude and they nearly destroyed my car giving it an oil change ($123.00!) Anyone who gets their car serviced there after they read this deserves what they get.

casade123

Jul 20, 2012

This is my second BMW from this dealership. We met Clark 11 years ago when he sold us our first 3 series and wanted to return to him because we were so impressed with our sales experience. We had been looking at a new 328 and it took a while to convince my husband to buy it. But finally he conceded that the timing and price was right so I got a great birthday present! Clark is a pleasure to work with and along with Ted they made the transaction quick and painless. Marcela & Angelic in finance are also very nice and in no time I was driving my new 328i! Thanks again, Clark! Maybe someday we'll be back to pick up an X series for my husband.

sanchezca

Jul 19, 2012

Excellent customer service, I left with what I went for and I walk away a very happy customer. Thank you Juan Carlos for the excellent customer service! Love my new/used car!

Happy X3 Owner

Jun 16, 2012

I went in to see Merideth with a near impossible request in my eyes and she made it seem like it was an everyday occurance. She took very good care of me as did Angelic. I drove out of the dealership in the X3 I wanted and left behind the 128i as planned. I had the payment I wanted and never looked back. The buying process at BMW Tucson is like no other. It is fast, professional and no pressure. I have had all my service work done in the past on previous BMW's and it is the same experience. It is like no other person is in the place but you.

Kenandkathy

Jun 3, 2012

My husband and I are in Tucson often for business, so we decided to check out what kind of deal we can get at BMW of Tucson. We have had very unpleasant experiences with BMW North Scottsdale, and also didn't get the greatest feeling at Chapman BMW either. The nonchalant attitude and always feeling like you've been had, almost turned us away from BMW all together. We had been shopping around for other options, but continued to be drawn back to the X3.After dropping in a few times and talking to Ted Lawton, the sales manager, about trading in our '05 X5, we felt very comfortable at how honest and non-pushy this dealership really is. Ted introduced us to Bill Metcalf, our salesperson as well as BMW aficionado, and we were even more at ease. He knows BMW inside and out. You really can tell he loves and believes in the product. He helped us choose what options would make sense for our lifestyle. After several visits, we ordered our 2013 BMW X3 last month and when we picked it up last Memorial Day. We could not be more pleased with the OUTSTANDING service, attention to detail, and smooth, painless transaction. We always dread the financing/insurance, and even that was virtually painless. Angelic was very kind and courteous. She was more than fair and we walked away very surprised that it was so easy! The tire insurance when purchasing a new vehicle is a definite MUST! This will be our 3rd BMW purchase and the only regrets we have are not doing all three transactions in Tucson. Ask for Bill Metcalf. You will not be disappointed! :)

dembrey

May 16, 2012

Cant say enough good things about my visit for service at BMW Tucson today. My service Rep Chelsea was OUTSTANDING, as well every person I encoutered. I will continue to use this dealer for ALL my BMW service in the future!! A+++

hollyslittlefarm

May 5, 2012

The best car buying experience ever! My sales consultant, Tim Michalak, was wonderfully attentive, listening to what I was looking for (and not!) and why. I purchased a pre-owned 328i Sport Coupe that was EXACTLY what I wanted and at a very fair price. Tim's attention to detail has continued beyond the original purchase. He checks in enough, but not too much!, and has been helpful with questions and concerns months after the purchase. My experience continues into service, with my Service Adviser, Ryan Hoganson. Ryan has gone above and beyond every time! Most importantly, he has never once made me feel like a bother (even though I've called about some minute questions that I could have figured out on my own!); and what has struck me the most is he has also never treated me any differently or less than someone who may have purchased the most expensive car on the lot. It does not matter that my car is pre-owned, or not the higher end models... Ryan knows I LOVE my car and treats me like someone special every time! Between my experiences with Tim and Ryan, I cannot imagine buying or servicing a car anywhere else! BMW Tucson and these men!, have earned my loyalty!

Tgconner1

Apr 21, 2012

This was the best car buying experience I have ever had. Everyone we met from the salesman (Jaime) to the sales Manager (Rick) to the finance representative (Olga), was FANTASTIC! My wife and I just could not be any happier with or new X5! The sales staff went over all of the controls with us, but it was fun finding the additional features on our way home! We had taken our 2004 530i in for service, (by the way Hope is the Absolute Best service writer you will ever meet!!), and while we waited for our car to be repaired, we began looking at the new ones. We originally had. O intention of purchasing a car, but Jaime made us an offer we absolutely could not resist!

roseguitar

Apr 19, 2012

Buying a car from BMW Tucson was unlike any other car buying experience I've had. I like the "no pressure", treating the customer with respect mode in place at this dealership. I love the car. I still can't believe I own a BMW. My sales rep made sure that the second key for my car was ready when I picked it up and even gave me a BMW key chain. I noticed a problem with the car the 2nd day I owned it and BMW Tucson fixed it the next working day at no charge.

Van jones

Apr 10, 2012

Horrible, this dealer ship BMW Tucson ONLY cares about the SALE. Don't even know you after that. Better off buying a Mercedes, I have Purchased a BMW for the last fifteen years. NO more. Next time it's a Mercedes or AUDI.

pshay

Mar 28, 2012

Since I live 100+ miles away, I was initially reluctant to consider buying a vehicle in Tucson. But Meredith and Bill took very good care of us. Meredith went out of her way to track down an X3 that met my specs. (It wasn't even on the lot yet.) After a few e-mails and a couple of phone calls, everything was lined up and ready for me after work. My wife and I drove down, test drove the car, and then bought it. Bill was a pleasure to deal with during the test drive and purchase process. And all of this happened in a single day. I really don't like buying cars, but these folks minimized the inconvenience. It was definitely worth the drive down to get this vehicle.

barbarakraus

Feb 29, 2012

Ryan not only did an excellent job of handling our service he helped us with a prior problem we had.our keys got locked in the car,the service dept. had us break a window,BMW charged us for the windopw repair, and no one from the service manager to the dealership manager to the president of BMW woulfd respond to our inquiries.Ryan was the only person who did anything and he got us a refund.My husband swore we woild never buy another car from these people but ryan was able to change all that.He is a gerat asset to the company

Djames79

Feb 10, 2012

Meredith was wonderful. Very helpful and informative. She made the buying experience very enjoyable. I would recommend this dealership to anyone and will use them in the future.

wbycdjr

Feb 8, 2012

i worked with Ryan Hoganson and havv to tell you that the level of attention and service was excpetional. I will continue as long as he is there

melnsal

Jan 17, 2012

JUAN CARLOS, TED AND JOHN WERE VERY HELPFUL. IN ADDITION, ANGELIC SANCHEZ WAS VERY HELPFUL ANSWERING SOME QUESTIONS, WHEN JUAN CARLOS WAS NOT AVAILABLE.I HAVE HAD A FEW VISITS TO THE SERVICE DEPARTMENT, AND THEY TOO WERE WONDERFUL.

Bettina V

Jan 15, 2012

Angelic Sanchez was AMAZING to say the least. We found her to be kind, friendly, straight-forward and very willing to work, research and address things for us. Its interesting to note that when going from dealer to dealer, we found ourselves building a shield to ward off the typical sales and closing techniques but what we found at BMW of Tucson was that they were actually quite genuine and simply willing to do what it took to help us find the right car. The more we talked with Angelic, it was easy to see that we could let down our defenses and just work with her and her team which is a refreshing change from many dealers we encountered. She actually went above and beyond on everything we asked.Ernie and John were also both helpful, friendly and simply willing to talk and offer options and ideas. We sincerely appreciated their attitude, style and approach as well. Without a doubt, we will definitely be going back to them as a dealer and we will certainly be looking forward to working with Angelic again.

john taylor

Dec 21, 2011

Both Michael and Greg were awesome to work with. Went out of their way to be accomodating and helpful. This is the first BMW I have purchased and they helped explain the advantages of the vechicle, as well as the service plan to back it up. They were both the consumate professionals and showed significant patience with the many questions I had. I am actually in Phoenix and after detailng the car Greg actually took the time to deliver it to me. Now that is outstanding customer service. Since the purchase they have both taken the time to follow up on how everything is going. I appreciated their assistance and for making the buying experience a positive and painless one.

jrreiddoc

Dec 17, 2011

I would highly recommend BMW of Tucson and specifically salesperson Greg Shelko he has exceptional product knowledge which he presents in a very low key and high class manner. He provided outstanding customer service in helping me select and lease my 335i with the M sport package.

Charles Clark

Dec 13, 2011

I purchased my first BMW in 1974, a metalic brown 2002. What a great vehicle! Since then there has always been a BMW in my garage. We have owned 7 and 5 series BMW's, the last being a 2002 530i which we purchased new and kept it till this last year. It was the best. Having purchased many vehicles in my 65 years, I find the one thing that makes the difference is the dealer and the attention and service you receive in the process. When the time came to part with our 530, we over course would continue to stay with BMW as our main vehicle. Since we have homes in Washington and Arizona and chose to drive from one to the other, we decided on an X5. Living outside Tucson, we chose to visit BMW of Tucson. We have used auto brokers to purchase vehicles in the past (we currently have 4 vehicles) and felt that after seeing and driving the X5 we would shop the best price. From the moment we entered BMW Tucson we were treated like family even though we had never purchased a vehicle from them. Meredith Adams answered all our questions to our satisfaction and arranged for a test drive of bothe the gasoline engine and diesel. Following our test drives, we left to research cost for the vehicle we would decide upon. There was no pressure. Once we had arrived at the best price we could get from other sources, we returned to BMW Tucson just to see if they could come close. We are now driving a new X5 diesel which we purchase from BMW Tucson. The General Manager, Michael Famileti continues to check on us to make sure all is well. Thanks BMW Tucson, Michael, Meridth, Mike, and Chelsa, we feel like family.The Clarks

ccrain

Nov 15, 2011

After our experiences with Rick Raio (whom we already knew) in ordering and negotiating the lease, our contact with Clark Kobey was equally as pleasant, rewarding and informative. He provided a courteous, painless transition to our new BMW. We live in Scottsdale and would travel again to Tucson to lease another any day!

ldiana

Nov 7, 2011

I don't know where to begin to express what a pleasant car buying experience I had! First of all everyone in the dealership is extremely friendly, courteous, professional and made me feel very comfortable as soon I worked in. I would have to give much credit to the General Manager Michael for setting the tone in the dealership for how wonderful the employees treat everyone that enters the dealership. I think we all know it starts at the top! If it wasn't for Michael I would not be in my new car. After four Mercedes I never thought I would buy or lease anything else. Michael and his staff especially Clark are extremely knowledgeable of their products, worked incredibly hard and made it so easy for me. I just handed them my Mercedes keys and they did the rest. I have already and will continue to recommend BMW of Tucson any chance I get!

dbchaz

Oct 30, 2011

Bought my wife a 2009 BMW 550i for her birthday 11/09. Everything seemed in order and she was very happy. Shortly after the purchase I started hearing noise coming, from what sounded like, the front of the vehicle. We made several driving trips and the noise was persistant and getting louder. I took the car in several times to have it checked out. each time I was told everything was OK, but the noise was still there. We were getting ready for a long road trip and wanted the car checked again since the noise was still there. We had at that time about 15K MI on the car. This time I was told the rear tires were shot and should be replaced before going on the road. BMW also recommended a wheel alignment, which they did and found 3 of 4 wheels were out of specs and the 4th nearly so. I replaced the rear tires and off we went on our 6000 MI road trip starting in late July. Before we got to our first destination the road noise was back. By the end of the trip, mid Sept. the noise was as loud as ever. Back to BMW Tucson I went. Was told the front tires were cupping, thus causing the noise and that they also needed to be replaced.During all of this time I visited several tire shops and two other BMW dealerships (Denver and Houston). Each time I heard the same thing, faulty tires and/or wheel alignment. This brought me to the conclusion that the car was out of spec when it was delivered to my wife. Because misaligned tires don't manifest themselves until several thousands of miles later and progressively get worse, which I believe was the case for my wife's car. I presented my theory to BMW and was told they were not responsible and I would need to deal with it myself. I expressed dissatisfaction with their decision. BMW countered with paying for one of the front tires. I was still not satisfied as my position was that BMW had more responsibility than that.I asked to speak to the Service Manager, Arleyne Bishop. I explained my position to her about my belief that the car was out of spec at delivery and what I thought BMW should do about it. I wasn't looking for a free set of new tires, but rather a more equitable solution, like 50/50 since I did get half the use of the tires. Arleyne went to work to find a resolution and she did! The result was BMW replaced the front tires and did another wheel alignment to insure the car was right when it rolled out the door. It is so nice to ride in a quiet, comfortable luxury car again.I found Arleyne to be professional, concerned, helpful, courteous and determined to regain a satisfied customer, which she did! She always did what she said she was going to do and called with updates when she said she would. I have a lot of confidence in her and you all need to keep her working with and for your customers!Don and Bobbie Prochazka

Romel

Oct 21, 2011

This dealership took very good care of my business. I saw the car on the website. I flew into Tucson and found that the car was exactly as described on the website. I purchased the car that day and drove it back to my house. The car is running very good without any issues.

V.Bar

Oct 16, 2011

I originally brought in my 2006 325i for service. Unfortunately, it was out of warranty and needed a very expensive repair. My service advisor Thomas was great and explained my options and was very sympathetic to my situation. He got me in touch with the sales dept to see what could be done if I decided to trade it in. When I went in I spoke with both Clark and Rick and I felt that they were really trying to help and provide the best outcome possible for me. They showed me several new cars and one in particular that I loved! They offered me more than I expected for my trade-in and got me a great offer on a new one. I loved my car and was sad that I had to get rid of it. But I was so happy with how this situation worked out. I really was impressed with the service and sales staff. I never felt any pressure to buy or to hurry and make a decision. The first time I went in to speak with Clark, he even recommended that I hold on to the loaner another day so my husband and I could have time to decide what we wanted to do. Overall, my experience was so positive that I am happy to recommend this dealership.

Mark14

Oct 15, 2011

My wife and I went to this dealer to test drive two cars to see if we wanted to buy a BMW. We did not know any of the employees and got Mike Freeman by luck, as he handles the internet sales. We were impressed with the car during test drives, Mike's willingness to give us his time and to answer our novice questions. We left that day unsure if we were going to purchase, but very impressed with the "no pressure" or "hard sell" treatment by Mike.We decided to buy and I dealt with Mike mostly by internet while he located the vehicle we wanted. BMW Tucson swapped cars with a dealership out of town and had the car ready for delivery in short order. This was the best car transaction I have had in a long time. Mike listened, understood what I wanted and met my needs. He played no games, never pressured, kept me fully informed. He was very responsive to any questions I had. Hard to admit, since I would rather go to the dentist than negotiate with a car dealer, but this was a very pleasurable experience. We have not been to service yet, but hope they are up to the level of the new car sales department.

retrochick69

Oct 10, 2011

Chelsea Gerlak is the absolute BEST service manager. She is ALWAYS friendly and I enjoy going in there. Her personality really lights up the service dept. I will always got to Bmw, Tucson! Thanks Chelsea!

stephlp

Oct 8, 2011

Angelic Sanchez was very knowledgeable and friendly. She helped us get the best deal possible. She even watched our daughter as we signed paperwork! I would definitely recommend her.

012007

Sep 29, 2011

I had a problem with my sunroof that was not covered under warranty but after talking to Michael Famileti and explaining my position on how it happened and my expectations from BMW he concurred with my position and had the dealership handle the problem and I left happy and satisfied....dan deasy

julio_carlosmm

Sep 25, 2011

During my visit to renew my Lease I just got amazed by the excelent service, professional attention and understanding of my needs, and I get the car that I wanted.

Jack75

Sep 21, 2011

So my car BMW x5 was sent by a collision center to Tucson BMW to be inspected for computer problems after a minor accident , I received a call after 2 days from Chelsea who claimed it is all water damage and it is not covered by warranty and insisted it is not covered by Insurance and It will cost me $2300. when I said no water was spilled and what other explanation you have , she simply was ignorant about the car and on the phone she is yelling at the mechanics to answer my questions, so no one knows ,then she got upset and unprofessional when I insisted to know. simply her answer was take it or leave it, so I went to pick up the car , I found it there under a tree with at least an inch of dust and a new scratch and seats not adjusted, Unfortunately no one available to talk to you and Chelsea not available to talk to- she figured I won't be fixing the car there anyway. Overall rude, Ignorant, more expensive in comparison to Phoenix and unprofessional dealership. Finally , I drove the car to North Scottsdale BMW and the car was fixed and the insurance paid for it.North Scottsdale BMW made great effort to work with me and force the insurance to come and check the car themselves, they gave me a BMW loner and the car was fixed in 2 business days as promised. I'm a physician and I told the story to few of my friends who owns BMW and they all laughed, because apparently it is known in the hospital you never buy from Tucson BMW dealer..

smunki

Sep 1, 2011

I went into BMW Tucson to look for a very specific car they took care of me and addressed all my concerns and help me get into the car I wanted. They spent many hours working with me after the dealership had closed to hammer out the deal I wanted. Great team they have there.

shaotinlsey

Aug 30, 2011

Awesome assistance with purchase of my first BMW from Ron Metcalf. Service of the vehicle was excellent and prompt with the help of Ryan. Both are very professional friendly, and knowledgeable! Thx to you both!

LovinPavan

Aug 26, 2011

Instead of writing an all new review, I will just paste the email I wrote to Ron:Hey Ron, This is the resident from UMC who you just sold the 330xi to. I just wanted to thank you for your help and kindness. For the sake of saving my parents' hard-earned money, I made it a point to be a difficult customer wherever I went to look at cars and I appreciate that you were still no nice to us through-out. You definitely were extremely personable and patient with us and I appreciate it. I can see how you have so many plaques in your office. Hopefully, I will be just as successful in my field as you are in yours! Anyways, just wanted to say thanks. Will see you when I pick up the car. Hopefully, it will be today so my parents can say thanks again, too. Take carePS I think you have made us BMW customers for life, now. My Mom was even joking about selling both our hondas and getting something too. Apparently, they really enjoyed the x5....

lesley1

Aug 25, 2011

Service was excellent and both Chelsea Gerlak and Arleyne Bishop expedited my appointment/service. They made me feel that I was an important customer. My service problem was handled in a very efficient and friendly manner. Lesley Goldfarb

hollyreinard

Aug 20, 2011

As being a return BMW buyer.....I must say, I am not the easiest person to deal with when making a purchase on a new car, especially with the cliche's of car dealerships and car salesmen, however, the experience at BMW Tucson was priceless. Client Advisor/Salesman/ Bill Metcalf, is the person you want to guide you in your purchase of a vehicle. He is professional, very educated on all BMW models and has a down to earth personality(which is very refreshing). He is very thorough in explaining all aspects of the vehicle. At no time did I feel pressured into purchasing anything. He will not push you into something you don't want,or can't afford, just to make a sale. (But you need to know what vehicle you want, don't waste anyone's time). John Bondi is the Finance & Insurance Manager, who also was wonderful in the closing documents and explaining everything in detail. It is very hard to impress me, but I must give kudos to these two gentlemen, they definitely made our experience a worth while deal breaker. When you go to BMW Tucson to purchase a vehicle, rest assured, this dealership will assist you with the best knowledge and give you confidence of your choice of vehicle. Also,a pleasant mention of Ted Lawton, General Sales Manager, who introduced himself, even when he wasn't in the full lime light of the purchase of the vehicle, he had alot of influence on our purchase experience. Typically, he isn't the guy you usually see, but he purposely introduced himself to make sure all was satisfactory with our decision. In every step from walking the lot, to driving off the lot, these three people made our vehicle purchase outstanding. With all this being said, my next purchase will be at BMW Tucson.Holly & Rich Reinard

jman113

Aug 11, 2011

I bought my 335i from Tucson BMW in January of this year. I have to agree with most when they say the used car sales manager is a joke and somewhat rude. However, on the service side, I have no complaints. My service representative (Shaun) is a very nice person, has always treated me with respect, and make every effort to get me my vehicle back as soon as possible. I've always been given a loaner car which is very nice since I live in Sierra Vista. I can't say everything has been repaired to my satifaction, however, that's with the tech, no the service advisor or the service manager Chelsea. She also has been nothing but professional in my dealing with her. I'm disappointed that my car received a few scratches from the shop that weren't there when I turned the car in, and also that I have to take it back for the same problem more than once. But once again, that's the tech affair. Just a rider on what someone else said about dealing with the used car manager and Autonation. I got no help from the used car manager, but autonation was great. I'll be back with more.

Lbrice

Aug 6, 2011

We traveled down to Tucson from Phoenix this week for for work and pleasure and popped into Tucson BMW to look at a 5 series car since our 3 series was out of warranty and we were thinking of something a bit newer/ larger/ more luxurious. We were pleased with the quick and accommodating help we got from both John Bondi and Bill Metcalf. They took time to find out what was important to us and found us the perfect vehicle. While we didn't expect to buy a new car yesterday, we ended up so happy with the service and absolutely beautiful car that we couldn't resist. All too often folks don't share their thoughts unless something went wrong.... We are on the trek back home in our new 528i and thought we'd share our great experience.Thanks John, Bill and Tucson BMW! You made it a pleasure to buy a car.... (we've always thought that was an oxymoron)Cheers,Lesley and Jayson Brice

wmblake

Aug 6, 2011

as always they treated me very well.I live in Sierra Vista so it is a 70 mile trip (one way) but for the 6 years I have been going there they have been really nice to me... they offered me a loaner car, but I mostly don't like to drive someone else's car... they fixed/serviced my car as fast as they could to be considerate of me...your staff is real nice and I thought they were as nice to me as they could be...Blake

t.balter

Aug 4, 2011

I have taken my 2000 M-coupe in for service many times. From beginning to end I have received outstanding treatment. My Service Advisor, Chelsea, is extremely polite and knowledgable about my BMW. I have always been phoned and kept up to date on the status of my car, advised on what was being done during it's services, what the cost would be, and when the car would be ready. When needed, I have always been given a BMW loaner car. Dealing with Chelsea and BMW-Tucson is a pleasure: no-hassle, efficient and extremely knowledgeable and competent.

Geoandy

Jul 29, 2011

John Fields was a great sales associate, with a friendly smile and positive attitude. The team environment was very I inviting to return too and all of the people there were very accommodating to all our questions. They also are very helpful with learning about all the benefits of BMW and all the services that come with the purchase. They all worked hard to get us the deal that we wanted and that fit our needs. I would recommend them to others.

magicmyk

Jul 29, 2011

Excellent customer service. The salestaff had the vehicle i inquired about started and ready for a test drive as soon as i pulled onto the lot. I will buy my next vehicle from this dealership

TucsonM3

Jul 22, 2011

In reading through some of the past reviews, I can only guess that things have changed a lot at BMW Tucson. I took my M3 in for service, and from beginning to end received nothing but outstanding treatment from everyone. My Service Advisor, Chelsea, was very polite, and mechanically knowledgable about BMW cars. I was phoned and given the status on my car, and advised twice of what was being done during it's routine service, what the cost would be, and when the car would be ready. When I brought the loaner BMW back to pick my car up, my car was placed conviently outside the entrance, and if not for me socializing, I would have been on my way in minutes. Having done several car restorations, built two race cars, and displayed these cars several times in car shows around Arizona, I am extremely picky about the cleanliness of my vehicles, including hard to reach places on wheels, door jambs, water spots under wipers, etc. My M3 was immaculate inside and out when I picked it up.I'll definately return to BMW Tucson as soon as my car needs service.

cl1nton

Jun 26, 2011

BMW Tucson sales staff was arrogant and condescending. Save yourself the trouble and drive 100 miles north to Phoenix in order to deal with friendlier people.

Tony V

May 19, 2011

I have owned 6 BMW's. The last 3, were purchased here in Tucson. After the first, I reluctantly went back to this dealer for another since it was more convenient and actually, because of the paucity of of BMW dealerships in AZ. Comparing these purchases with my earlier experiences in NJ, I never felt any sense of being a valued customer as I was in the past. .But the dealership has since changed hands, and more recently, changed managers. Actually, I was not planning to purchase a new car for a few months and was only there for service on my wife's Z4. I saw that they were looking for trade-ins, and asked a few questions. I received a better deal on my trade-in than I had anticipated, along with some other price adjustments. for a demo 535i.I had the best car-buying experience of my life, dealing with Mike Famileti, the general manager; Dennis Lozier and Paul Herrick, salesmen; and Olga Gutierrez in financial services. I finally felt "valued."Let me add, that although I wasn't pleased with previous sales experiences, I have always been satisfied with the past service manager and department, and am equally pleased with the new assistant service manager, Liz Westhafer.

yasmin

May 16, 2011

Worst customer service expierence I have ever expierenced. Service manger needs to go to a refresher school on how to properly treat customers. She is extremely rude and unfriendly I recoomend not getting your car serviced at htis dealership you will regret it.

AZWill

Mar 26, 2011

Hey dealerraterskc what's you website address??This place is a joke. I went in for an oil service after making an appointment 3 weeks prior, show up and they tell me I didn't have one! How could I not have an appointment they were the ones that sent me an email reminder to make one in the first place! All this hassle for an oil change? BMW makes great cars but I would probably go for a different brand knowing how bad this place is. I ended up driving up to Chapman BMW in Chandler the next week to get the oil service (which where I'll probably go to from now on). Now that's a quality operation, beautiful facilities with fantastic customer service. That place makes Tucson BMW look like a corner used car dealership.

nomisaab

Feb 7, 2011

I have bought many cars from the dealers and never had to deal with such rude person in my life. I am not sure what the deal with this person was. The sales person on the other hand was very friendly. I refused to buy the car (which I was actually going to) just because how the manager was addressing with me. Horrible customer service experience.

retiraz

Jan 19, 2011

I refuse to go to this dealer again for service or to look at new cars. They are clueless about customer service. I've owned BMW's for over 20 years and this dealership has no business selling BMW's. It's a disgrace! I've lived in other cities where the BMW dealership handled service and sales like true professionals. I could even count on little things like a decent cup of coffee and a loaner car or at least a ride home! The Tucson BMW dealership is a fiasco!

dealerraterskc

Sep 6, 2010

This review has nothing to do with the quality of the vehicle but instead the horrific customer service I received at this dealership. My salesperson, Reggie Stevens, was the absolute worse during AND after the sale. The demonstration and test drive of the brand new BMW X5 went well but after the appraisal of my trade-in (Lexus), the overall tone for the afternoon took a turn for the worse. I asked our salesman, Reggie Stevens, for the appraised value and he refused to provide this information. Instead, he commenced to explain how BMW Tucson has a process that must be followed and that process involves withholding the appraisal value until all the numbers are brought together. Because our salesman categorically refused to disclose the appraised value, I departed the dealership only to be summoned in the parking lot by someone name Rudy. Rudy worked with us until the deal was closed because Reggie Stevens had already advised that he was scheduled to meet with another customer who was doing a cash deal. Unfortunately, we were turned back over to Mr. Stevens for vehicle delivery.....how convenient! Reggie Stevens didnt deliver what should have been a detailed vehicle but instead, a vehicle riddled with swirly scratches on the jet black paint. After bringing my findings to Mr. Stevens attention he agreed to have the scratches buffed out at a later date but became agitated when asked if the agreement could be made in writing. At this point I begin to have regrets and started to ponder whether Mr. Stevens knew that satisfaction after the sale is just as important as the actual sale itself.I decided to write a letter to the dealership and was immediately blown off by the store manager, Timothy Weiland. As a result, I took my complaint to the corporate office of AutoNation and was again blown off by Gary Marcotte. I also copied the President, Vice President on the email and were ignored!To make a long story short....too late I know....I was so dissatisfied with BMWTucson I offered to sale back the vehicle and pay the negative equity out of pocket. Mr. Weiland said, and I quote, ABSOLUTELY NOT! After two months of being ignored and disregarded by BMWTucson and AutoNation, I traded the vehicle in for another and couldn't be happier!I can't recommend whether you should purchase a BMW but if you are in the market I highly suggest you avoid BMWTucson. However, if you MUST patronize BMWTucson please avoid the individuals named in this review! You were WARNED!I was so perturbed over my experience, I created a website that has drawn quite a bit of traffic! Message me for the URL! I am also negotiating a deal with Yesco (i think that's the name as I've spoken with several media billboard agencies) on renting a billboard somewhere off 1-10! ALSO!!! If this dealership try to refute ANYTHING that I've written, I kept every email exchanged with BMWTucson and AutoNation Corporate and will make them available to the public via my website. I even have a recorded voice conversation with the store manager, Timothy Weiland, where he implied that "I" was the problem and not the salesman/dealership. Also, during the same conversation I offered to sale back the vehicle at my loss and he said ABSOLUTELY NOT! Hear it for yourselfI am far from done!

cactuspal

May 25, 2010

Leased my 2008 Z4 in November, 2009. Met only informative and courteous staff. Did negotiate price. Have been regularly contacted by mail for any car issues. Day I contracted for car, 2 people purchased while I did paperwork. I was in contact with the Phoenix dealer also, but was satisfied with this dealer.

rockyboy

Jan 9, 2010

I went to the dealership in the last week of dec 2009, was told the price of the car that i wanted is going to be 700$ a month. I called another dealership in phoenix and they stated that the lease deal on that car was actually half of thatThen one employee told me after that they would still honor this deal, but when it came down to me actually getting the vehicle, they said,oops, sorry, we cannot do that , but let me offer the same vehicle to you at double the price. hahaha.

moto14u

Aug 10, 2009

The worst customer experience I have ever had, I felt like I was was in a low end dealer with high pressure (TACTICS) and (THE MANAGER)Chris Conforte was talking down to me and insulted the salesperson right in front of me, if you want to buy a BMW please go to a real dealership in Phoenix. I bought mine at Chapman and was treated with respect not attidude,

AZWill

Dec 22, 2008

Back in August I went to the new BMW Tucson as it's called now looking to buy an M3. The sales people are downright snobs. They think you're doing them the favor buying from them. I asked if I could test drive an M3 and they said no. "No test drives on M3's." They won't deal either, "we don't deal on M's." Funny thing is that the M3's on the lot were the same ones that they had in their inventory when I first check 3 months earlier. You'd think they would try to sell them. Screw them, I went up to Chapman BMW in Scottsdale the next weekend and got $4500 off sticker. Much more of a selection, got the exact color and options I wanted and the sales people were more approachable. Don't waste you time with BMW Tucson, drive up to Chapman and save a boatload of money!

trenchchic

Dec 3, 2008

We own two BMWs. Mine went in for service and when it was complete and 'ready' to be picked up, my husband noticed a car part sitting on top of my closed hood. As it turned out, the mechanic didn't feel like putting this part back on (it was a cover to my air conditioner) and so he left it on top of the hood. After the car part was reinstalled, I asked to see where that piece was placed at (to make sure they didn't just throw the piece away while I wasn't looking). The mechanic looked at me like I had no right to question him about such matters.My husband's BMW went in for service a few weeks later. He was given two phone calls saying "Come pick up your vehicle; it's ready." When he got there, not only had they lost the keys, but hadn't reset the car's computer. It still said that it needed to be serviced! After my husband complained, they still tried to charge him 170 for the supposed service. We've had to wait for several days now to get our BMW back from them and are going to pick it up tonight. Here's to hoping nothing else is wrong. I wish there was someplace else in Tucson where I could bring our cars.

Grayhound

Aug 20, 2007

I have dealt with Don Mackey BMW for 15 years, and our family has purchased several BMW products from them. We have looked at the competition in Phoenix and other locations but have come back to them for purchases. We have found them to be forthright in thieir discussions and more importantly in their actions. Service has been very good as well, cars delivered mostly on time when promised.

TylerDurden0

May 8, 2007

These guys always give me a hard time and act like they are superior. Poor customer service and not friendly at all. I mention Werner by name but he's not the only one. Most of them are smug to the point of sarcastic. They give you looks like you owe them something and you don't know anything. "Obviously you're not a BMW service advisor. Everything takes all day - nothing just takes a minute to diagnose." Like, how can you possibly know that? Whatever..., just a bunch of pricks you should otherwise avoid. Take your car in there and they give you a Pontiac as a loaner and usually with only a quarter tank of gas. I wish there were alternatives here in Tucson.

flwood140

Nov 7, 2003

I have rarely met a group of people who consistantly try to make a service visit painlessand successful. Werner is extremely knowledgeable as are the other service advisors. You can feel secure in knowing that Werner knows what he is talking about.<br><br>Kris Jobst is a very knowledgeablw sales consultant. Any question dealing with a tech issue he can probably answer. Making a deal is straight and fair. You might pay alittle less out of state but then who is going to care for your car AND you? After- the- deal treatment is top notch with courtesies that are not found in other dealerships (believe me, I am a car nut).<br><br>

aronm

Oct 24, 2003

We haven't been able to meet eye to eye on cost, but that hasn't stopped me from trying. Repeatedly. <br><br>I first dealt with Wayne who is a stand up guy with a comfortable approach. I'd work with him in a heart-beat. When Wayne was out, Chris took over. Chris is enthusiastic and passionate about cars. I like that in a salesman, especially with evocative cars like BMW's. He has worked hard for me every time I've tried to put something together and I continue to call him back. <br><br>I'd give them a shot...<br><br>(sorry if I spelled your name wrong Chris!)