Bob Moore Infiniti reviews

JanetCrain

Feb 9, 2016

Had a very pleasant experience buying my new car. Greg Smith is a wonderful young salesman. Highly recommend him. Everything went smoothly and I am enjoying my new car. So far everything has gone very smoothly.

VERY unhappy customer

Jan 28, 2016

My husband and I had found the perfect car at Bob Moore Infiniti. We had already found another similar car in a different city, but the one at Bob Moore was perfect. Or at least we thought it was. My husband spent a week working out deals and plans and asking questions since we would be traveling 300+ miles to pick up my "perfect" car. The dealer told my husband that there weren't any comsmetic damages and there weren't any service lights flashing; which my husband specifically asked about. They LIED. When we got there, we looked at the car and took it for a test drive. We immediately noticed, among other things, that there where several massive cracks across the dash. The brakes needed to be replaced badly, they were metal on metal. As we let the car run longer, many service/warning lights started flashing. They weren't small things either. They were issues we would have to pay $400+ to fix. The salesman said he would take it around to the service department and have it looked at. When he returned he said that none of these things were safety issues; therefore, they wouldn't do anything about it. I don't understand what kind of person thinks bad brakes aren't a safety issue. The salesman said they wouldn't negotiate the price, regardless of the things we would have to pay to get fixed. What makes me even more angry is knowing none of this will be disclosed to anyone who is interested in this car. If they aren't car savvy, luckily like my husband, they have no clue what they are getting into. They obviously didn't care that we traveled 300+ miles to buy this car. They obviously just lied to is to get us to buy the car (which we did not!) They obviously could care less if they sold us a car or not. I will NEVER recommend this dealership to anyone.

nw2034

Dec 28, 2015

Had a great experience from start to finish. Would highly recommend to anyone looking to buy a new or used vehicle. Very helpful and friendly staff.

Eileen

Nov 23, 2015

Sales Manager Mr. Matthew Scruggs and other people we met are great people. Mr. Matthew Scruggs is very knowledgeable, thoughtful, and helpful. The results are beyond your expectations.

Dmbowen

Nov 6, 2015

I had a great experience. I was shown all the features of my new car and had excellent service and follow up. I would recommend without reservation.

pjtacan

Oct 30, 2015

We went there to check on a new QX60, and did not go home empty handed. They gave us a fair trade on both our vehicles. Our salesperson AJ was really helpful in during our purchase, he had to go back and forth to his manager until we agreed on the trade in values of our cars. As with any car buying experience there will always be some negotiations that needed to be done. Ours although a lengthy one was not a bad experience. He even offered our toddler some paper and crayons. My only thing was there was some confusion with the finance officer she ran our credit again even though we told her that we've been approved by another lender. Other than that it has been a great experience.

Carr, Tarrence

Oct 18, 2015

I had an opportunity to work with 2 of the best car salesman in Oklahoma City, Chris Higgins and his manager Charles Davis of Bob Moore Infiniti. Usually once you buy a car and sign the paperwork, you bought whatever unfound issues that the vehicle may have also...I identify a few issues with a 09 Jaguar XF shortly after I finished all of the paperwork and left the dealership, these two guys asked me to bring the car back and gave me a loaner vehicle while my car was getting repaired. These guys don't just sell cars, they work together as a team to make sure you are happy with your overall experience from the time you pull up and enter the dealership till the time you drive off. Although OKC is 1.5 hours away from me, I know that no other place could have given me a better experience the Bob Moore Infiniti...just ask for Chris and you will not regret it...he will definitely work for you! This dealership does not sell junk cars and the have a reputation to uphold so expect a quality vehicle when you walk through the doors.

poodlepolicy

Oct 3, 2015

I was dreading going in to buy a car, but found the personnel extremely easy to deal with. They were professional and honest and there was no game-playing or manipulation. These people were friendly and really knew their business. I have purchased from this shop before and have always been pleased but this is the first time the experience was a total dream!

Jahree412

Sep 15, 2015

Kalin was our sales person and she was excellent!! She was so easy to talk to and was very friendly! We wanted to look at another vehicle before we purchased anything just to make sure it was the right car for us. They let us take the vehicle to the it dealership to compare both vehicles side by side. We would highly recommend using Bob Moore Infiniti for your next car purchase!!

IgotScrewed

Aug 1, 2015

I verbally committed to buy a car over the phone. I offered to put down a deposit to hold it because I had to drive from Dallas. They had no problems selling it right out from under me before I could get there.And...I had to call them numerous times even to get noticed. Their internet director, Mary, pushed me off to Craig who apparently didn't have time to sell me a car today. But he made time to call me and let me know they had sold it even though I said that I for sure wanted to buy it and wanted to start the paperwork.

gameen21

Jul 16, 2015

We had a really great experience at the Bob Moore Infinity dealership in Edmond, OK. The Sales associate and the rest of the staff were very professional and met our needs.

Lindseylou

Jul 7, 2015

I was more then satisfied with my experience at Bob Moore. The staff were friendly, caring, and knowledgable. I love my new car and I'm happy with my purchase

JonG

Jul 3, 2015

This deal started as an internet deal, and finally after reading reviews, I went to the the dealership (I was concerned if I was waiting my time as it was 100 miles from my home) where Darrell assisted me (they managed to find the exact car and color I was looking for) It all seemed to go really well, the price promised was the price I paid, So my experience was very positive

Ripshua19

Jul 2, 2015

No one would call me back and answer any of my questions. It's like they did not care about doing their job, which is selling cars. I would never recommend this dealership to anyone.

G35man

Jul 1, 2015

My wife and I both love the Infiniti brand. We are on our third Infiniti since 2004. We purchased our first Infiniti from Bob Moore and the experience was fine. When we decided to purchase another new Infiniti in 2005 as a second car, the service and treatment from the Bob Moore sales department forced me to buy from Jackie Cooper in Tulsa. Just purchased another new Infiniti last year in 2014 and opted to deal with Jackie Cooper again due to the poor customer service at Bob Moore. Even worse than the sales experience at Bob Moore is the service department. I don't know what is going on at Bob Moore, but over the past 2 years, the service level has kept decreasing to the point that I don't think I will ever buy another Infiniti again. I have always taken my Infiniti's to the dealership for service since I want a Infiniti trained mechanic working on my vehicles. The Bob Moore service department typically did what I consider to be a good job until about 2 years ago.The last time I took my G35 to have the radio and A/C controls repaired, the service department tore up the dash. I called immediately after driving away and no answer. In fact, it wasn't until I left a harsh review via the Infiniti web survey that I received a call back. I was asked to bring my car to Bob Moore so the service department could look at the damage I was claiming. After review, they agreed they damaged my car and told me they would order the replacement parts and call me when the parts arrived. Did I receive a call? NO. I had to call back several times because of no answer at the dealership. Finally spoke with someone named Steve and told him my story. He told me Jeremy was no longer with Bob Moore. He also told me he would look into the replacement parts for my dash and call me back. Did I receive a call back? NO. So I finally scheduled an appointment after having to call the dealership all day until someone would pick up the phone. Dropped off my car this morning on the date of my scheduled appointment. Had to wait in my car for 15 minutes before anyone acknowledged I was there. Once someone finally did come to help me and I explained the situation, the service person told me that the damage could not have been caused by Bob Moore and that he would have to speak with the manager. I dropped my car off at 8am this morning. It is now 1:20pm and still no call to inform me what the manager had to say. Lastly, besides tearing up the interior of my G35, the repair Bob Moore made to my radio and A/C control until has rendered my satellite radio useless. Was told this morning that satellite radio issues was not a Bob Moore issue and I would have to call XM. That is not the answer I was expecting after paying Bob Moore $800 to fix the radio and A/C controls. Infiniti is a great brand and I would recommend the cars to anyone. Just not the Bob Moore dealership. Unfortunately, driving to Tulsa or Dallas for service does not fit into my family's busy schedule and since Bob Moore is the only Infiniti dealership in the OKC metro, I will probably never purchase another Infiniti.

Jake

Jun 24, 2015

I had a great experience with Chris Huggins at Bob Moore Infiniti. He was very helpful in purchasing my new car. Chris was very attentive as I was in a time crunch and helped me through the car buying process quickly and efficiently.

jordan05

Jun 7, 2015

AJ was very helpful from very beginning. He did for me what he said he would.I didn't even want to purchase that day but he made me a deal I couldn't refuse

norma

Apr 7, 2015

I do not like my car but the people that I dealt with at Bob Moore was excellent. And this is the car I wanted but was disappointed with the drive and ride. Nothing agains anyone at the dealer they were fantastic. Have swirl marks on my hood from washing I guess.

dissatisfied customer

Apr 4, 2015

I sold my Infinity G37 to Bob Moore Infinity and was told a check would be mailed to me in 5-7 days. Now a month later, still have not been paid for the car and in addition I received a ticket in the mail due to somebody at Infinity driving the car and failing to pay at the toll. Multiple phone calls, and emails without a single response, not even from General Manager Jeremy.Bob Moore Infinity will never receive my business and I would recommend others to go elsewhere. They do not know the definition of customer service and once they have your vehicle you are left hanging at their discretion as to when you will get reimbursed. It has been one excuse after another but no resolution.

Rushi

Mar 28, 2015

I purchased a car from AJ at Bob Moore Infiniti. From the first time I talked to him, AJ was extremely helpful. I would definitely recommend these guys. We are definitely happy with the car and extremely surprised & happy with the service. AJ went above and beyond to take care of us. Once again, fabulous service!!!! Thanks for everything!

Danielcastelluzzo

Feb 16, 2015

For the first time when buying a car, my wife and I received the most pleasant, caring sales staff to where our needs and wants were completely satisfied! When it was time for financing, not once did we have the feeling we were being rushed or getting that double talk which many are in the habit of doing. It was the best buying experience we ever had.

Preacher Lady

Jan 27, 2015

I had been looking for a car for several months and had not found anything that met all my requirements. I had several ,"must haves" due to having a son who uses a wheelchair and living on some pretty bad roads. When I told Franklin the situation he just said, "I'm going to help you find a car that meets your needs"' and he did just that. I think we looked at virtually every suv there but he didn't give up until we found the right one. He was polite, congenial and gave me his undivided attention. Eric in finance took me through that process quickly and smoothly. I highly recommend these guys. If you need a car go see Franklin and Eric. They will take care of you.

Tammie Witcosky

Dec 31, 2014

We had been looking and trying to decide what kind of car we where going purchase. Had a few infinity vehicles, and find them to be the best for comfort and style, service ect. We have a friend that works Bob Moore , and she got in touch with Franklin for us. He has been so great to work with. I had stated that we did not have a lot of time to spend at a dealership, and had said we needed to be in and out quick. That is what i got !!! It took me longer to pick out color, then to do paper work. I will be telling everyone to " Go see Franklin"!! P.S I first did a chat time on line with Ciera Brown, she was very helpful, and kind . thank you !!!

Zman7284

Dec 30, 2014

Multiple circumstances conspired to sink the deal, but Dylan was knowledgeable, prompt and friendly, even after learning I wasn't going to purchase from him. I wouldn't hesitate to conduct business with him again, even all the way in Louisiana! Did everything he could to assist me.

Jimi

Dec 22, 2014

Franklin was wonderful. The experience was quick and his help has been above and beyond what I expected. I described my need and Franklin found the perfect vehicle. He explained the options and how they operated. Very helpful.

erdoes.kim

Dec 11, 2014

I have been looking for a car since October and was dreading having to go through the process of going into a dealership so much so that I kept putting it off and driving my husbands car. I finally bit the bullet and went into Infiniti. I had a GREAT experience! Rick Johnson was my salesman and he was incredibly professional and new EVERYTHING about the car, I was blown away! We then dealt with Gunnar Poe in finance and he was great. He had a great sense of humor and made us very comfortable. What I was initially dreading, I am now writing a review! Go figure.......Kim E

Shannon Wong

Dec 11, 2014

We have been looking for another car for several months and my husband came across the 2011 Chevy Tahoe on Auto Trader which led him to Bob Moore Infiniti's website. Vehicle looked great and the price was awesome. He talked to Ciara in internet sales and we set up an appointment that night to look at it. Met with her and was introduced to our salesman, Dylan. Very friendly, great personality, knowledgeable and no pressure whatsoever. The whole process went very smoothly including the finance part. We drove off the lot very happy and satisfied in purchasing the vehicle. However, we did occur a light that came on in the dash that same night. We talked to Dylan and set up an appointment to have it looked at. It was fixed and taken care of in a timely manner and we were very happy with the way things were handled. Would definitely recommend our friends to Bob Moore Infiniti.

DAngelo Grant

Nov 3, 2014

Went in really not looking to buy, but my salesman Marlon King said, "If we can get you the deal you want would you buy today." I said "yeah if you can get me what I want", and they did, took my trade in, paid it off with no money down. I had to walk out during the financing part but the finance guy stop me and gave me the deal I wanted. Overall good people, but I wasn't taking just anything they put in front of me. Oh, and Infiniti financing gave me my lowest % rate ever.

cindylord73013

Oct 13, 2014

We appreciate the excellent customer service and a great product. all of our expectations were met in an outstanding manner. John Roy is definitely an asset to Bob Moore.Jim and Cindy Lord

randitennant

Sep 22, 2014

The best car buying experience EVER!!!! Everyone from Craig and Charles in Sales to Santiago in Finance were very professional throughout the buying process and very knowledgeable about the car I wanted. I would highly recommend them to anyone looking for a new or used car!

peeshaw

Sep 7, 2014

I was very pleased with my overall experience at Bob Moore Infiniti in Edmond. I have nothing to complain about and from previous experience with the Infiniti line, I am sure this will be no different.

MR Hamilton

Aug 19, 2014

John Roy and the team at Bob Moore were super helpful. We will shop there again in the future. Thank you for the great experience!

Tcole623

Aug 4, 2014

Best experience I've ever had at a dealership hands down! Our financial officer was also very thorough. Pleasant experience and will recommend to others!

TDuffie

Jun 26, 2014

Very satisfied with the professionalism and kindness throughout the process. Totally impressed. I would recommend these guys to anyone, truly a first class car dealership.

birksjanm

Apr 22, 2014

We had been in the market and did our research on the new QX80 for approx. 30 days. After researching the lowest price for this vehicle within a 500 miles radius we felt confident that Bob Moore Infiniti of Oklahoma was the best choice. The initial contact was made in person and we met our salesman Chad Langley. He did research and submitted numerous vehicles for our consideration and was also very willing to look into vehicles we were interested through the Bob Moore Infiniti web site. We were out of town a considerable amount of time, but Chad kept the lines of communications open, but we never felt pressured or pushed. Once we made the decision to purchase we made the appointment to meet Chad and decide between two vehicles. The purchase process was informative and seamless and we credit Chad with this. We know he works for the dealership but we truly felt he had our best interest in mind during the entire process. He was honest, competent, professional and generally just a great guy. He feels like one of the family, which made the buying process much smoother. Bob Moore Auto dealers have always had a wonderful history in Oklahoma and now we know why. With employees like Chade Langley that tradition will certainly continue.Thank You,Gary & Jan BirksNorman, OK

deniseb6

Mar 27, 2014

Michael Gipson & Luke Fry were very helpful & answered our questions. We are very happy with our new Q50 and look forward to doing business with Bob Moore Infiniti again the next time we are car shopping.

Ljanes

Mar 18, 2014

I would recommend Bob Moore Infiniti & especially AJ to my family & friends! He was very kind & helpful in locating the QX60 color combination I wanted. The day I picked it up my car was shiny clean with a full tank of gas! AJ took the time to help me with all my settings & explained the navigation system as well as camera's etc! Before I left the dealership, he introduced me to the head of the service dept where I received helpful information for future service needs. He also took the time to install the floor mats I had purchased. My car buying experience was one of the best!

Daddy21

Mar 16, 2014

They were very friendly and professional to my wife and I. They went above and beyond to help me get the vehicle that we wanted to the very last detail.

rhembree1

Mar 16, 2014

We have purchased multiple vehicles from Bob Moore Infiniti. Marlon King assisted us throughout the sales experience. I was direct and up front about our needs and requirements. His honest and timely responses were key to us selecting Bob Moore over peer dealerships in Texas. As a result of his service, we will definitely look to Marlon on our next Infiniti purchase. I was impressed with his professionalism, demeanor and willingness to provide prompt and thorough service. I will surely recommend Marlon to my family and peers. He is an asset to your organization!

mbomhoff

Feb 26, 2014

We have purchased four cars from Bob Moore in the last 7 months, 2 new, 2 used. Our two most recent purchases were from the Infiniti dealership. Everyone we encountered was friendly, competent , and helpful. For example, my daughter was set to drive my car to the dealership to pick up her car, and I had accidentally taken my keys to work with me. Without my keys, she had no way to drive to the dealership. John Roy drove my daughter's car to our house so that she would be able to make it to her college class that afternoon. The service is outstanding.

ddonald71

Feb 20, 2014

First, a little backstory on our purchase. My husband and I are not strangers to purchasing luxury vehicles. We just outgrew our Cadillac STS and were looking to upgrade to a luxury SUV. Having my heart set on the QX56, my husband found my perfect match on Cars.com on your lot. I contacted your lot on Monday, December 22 and by Wednesday, December 24th we were en route on the 500+ mile journey to pick up our new vehicle. We had all our ducks in a row, all we needed to do was pick it up and sign the papers. When we arrived we were unable to drive the vehicle as it was still covered in ice from the ice storm Oklahoma City had received four days prior. It had not been washed or deiced in preparation for our arrival. We had to assist the sales associate in getting the doors open and getting the windshield cleaned off so we could drive it. When we were driving it, we heard an awful clacking noise. When we questioned the associate about it, he replied he wasn't sure. It was left at that. After driving we were ushered in to sign papers. All went very smoothly, and the financing department was a quick, painless, breeze. We had already filled out the application and were pre approved, so all that was left was the signing. We were then handed the key to our new car: covered in ice, gas light on, and making a funny noise. We were the proud owners. My husband asked the associate if he would please wash the vehicle and fill it up with gas since we had a 500 mile trip back home. He was very pleasant and obliging. Our request was met expediently. We appreciated that very much, but it has been our prior experience purchasing $30,000 luxury vehicles that they are handed over detailed and show room ready, without having to negotiate that. So that left two concerns: 1) we only received one key fob (and was told on the phone it would come with two) and 2) the car was still making a funny noise. We got in the car with our two year old, strapped in his carseat and started to back out. The car continued to make the noise and it made us nervous to take it homeso my husband went in and brought out the associate and asked him again about it. He told us immediately (after the paperwork was signed) that it was the vent actuator motor going out. This wasn't disclosed when we were test driving and asked SEVERAL times what the noise was. We asked him what we could do to fix it and he replied "its under warranty, take it to a dealer." So after we drove the 500 miles back home, we had to drive 100 miles to our closest dealer in Dallas to drop it off to be fixed, and another 100 miles back to Dallas to pick it up. This cost us $150 is gas. We were very disappointed that this wasn't disclosed to us on the phone when we called to check on the condition of the car. It wasn't disclosed during the test drive. It was ONLY disclosed AFTER we signed the paperwork. No effort was made at YOUR dealership to do the warranty work, the only recourse we had was "take it to a dealer." Very disappointed that we were without our car for a week, as it took that long for repairs, just days after purchasing it. THEY MADE NO OFFER TO DO THE WARRANTY WORK WHILE WE WERE THERE. We were also NOT provided with the two key fobs that we were told would come with the car. When asked they said they "misplaced one in a bag of keys and it would be overnighted." That was three months ago, and no key has been sent. Before writing a negative review we attempted to resolve our issues with preowed management and dealership management. Messages have gone unreturned. They do not care about customer service.

RCasement

Feb 10, 2014

After looking for my new truck for months, I settled for Bob Moore and a used 2012 Toyota 4Runner.Glad I did. The whole experience from the first phone call, to the agreed price and terms over the phone.They took my trade site unseen. If every auto deal at dealerships was handled like this, our economy would come backstronger than ever. Made buying a car fun. Gunnar Poe, thank you for a job well done. This is why I love the state of Oklahoma.Friendly down to earth real people.

vamseepavani

Jan 25, 2014

I Came and looked for infinity not only at boob more i found this is better than every one else hence i choose to get it here. I appreciate AJ for assisting me in that. I hope your service will be same when i come back for service

paul_tennison

Jan 21, 2014

They did a great job quickly getting us to the cars we were interested in. We came in at 7:30 pm and they worked hard to get the deal finalized even though they officially closed at 9. The salesman we worked with was friendly and knowledgable. Overall, we had a great experience at Bob Moore Infiniti.

PatrickGJones44

Jan 12, 2014

The salesman we worked with told us he could give us more on our trade in then when we did paperwork it was back to original price. He also told me they could add tag title and tax which didn't happen even though there was a 1600 dollar fee which was never mentioned. He said all cars came with 3 free months xm which he later said he had no idea about. They we're suppose to put gas in it and wash it while we were doing paperwork which never got done then he acted like he might not be able to fill up our tank but he eventually did.

Cfraley

Jan 5, 2014

Marlon King at Bob Moore Infinity was GREAT. It only took 2 hours from the time I arrived to the to the time I drove off in my new vehicle, including financing. I brought my two 13 year old daughters with me and was offered an IPad, drinks, etc. to keep the kids entertained and happy. If you are purchasing a vehicle at Bob Moore Infinity ask for Marlon King.Constance

Metsfan69

Jan 2, 2014

Craig Smith was awesome! I appreciated his willingness to show me the QX60 in detail and explain the features, however I almost bought from another dealership do to the Sales Manager approach. Being a long time Bob Moore customer I explained what I wanted, what I was willing to pay and where I needed my trade to be ( Fair Numbers). I told them I wasn't going to play "the Mutt and Jeff " routine, but that didn't deter the sales manager from trying and pushing to get me to pay more. I left. As I was driving home the text and voicemails started and angered me more, because I was honest from the start about what I was willing to do and now he wanted me to come back and work the deal. Too late! For more than a week I was deciding if I should go back and try to make it work. Craig Smith called apologized and asked me to reconsider, I voiced my disapproval with the process and didn't know what I was going to do. Finally, I reached out to General Manager Jeremy Freeman and we were able to work it out and get it done. Again, Craig was great and I felt Jeremy truly made the difference. Thanks and we are pleased to own the QX60 and again a Bob Moore Customer.

Daniel Nguyen

Dec 23, 2013

I want to thank you very thing from Bob Moore dealer.Mr Craig Smith help me a lot . If I want purchase another vehicle and I will think Bob Moore first.

Suga50

Dec 22, 2013

Our visit wasn't a all day process at the car lot. Mr. King got right down to business and was very professional in helping meet our needs for what we wanted in a vehicle. I would recommend this dealership because each person I came in contact with was polite and professional all the way to finance.

charlesgray01

Dec 14, 2013

They answered every question we had. They did everything in their power to get the price right for us? The entire staff helped out every inch of the way. It was the best experience at a dealership I have had and we even had our kids with us.Thank again Bob MooreCharles Gray

jacksmema

Dec 8, 2013

Craig Smith was a very professional salesman. He knew the QX60 thoroughly and was very good at showing us all the features available, as well as how to use them. The test drive was great. He was very respectful of how we wanted to proceed with purchasing a vehicle. Mr. Smith and the sales manager quickly located a vehicle that fit our needs. Wonderful dealership. Looking forward to recommending Craig and Bob Moore Infiniti to family and friends.

mimiQ

Dec 3, 2013

Rick was very friendly, competent and truthful and straight-shooting. Best experience we ever had buying a car! I love my new car--best car ever!

k598

Nov 22, 2013

Sales team was friendly and honest with me during the during the vehicle purchasing process. I purchased a certified preowned infiniti ,which came with a 100, 000 mile warranty. The vehicle looks and feels brand new inside and out. I am very happy with my purchase and experience at bob moore infiniti.

rcgordon

Nov 22, 2013

My experience purchasing my first car was great! Marlon King was very patient and was able to answer all of my questions. I did not feel pressured to make a purchase and was offered a great deal...I even had a bow on my car! Thank you Marlon and the Bob Moore Infiniti team!

astroud

Nov 19, 2013

I generally hate the car buying process but Marlon made it as easy and as painless as possible! He was a pleasure to work with!

Lucy2

Nov 14, 2013

Great experience! Sales staff is friendly, helpful, and knowledgeable, and they let the vehicle sell itself without pressuring me. I'll be back when it's time to trade.

nbowling

Nov 11, 2013

I was very impressed with the perceptive individual expertise of Craig; he moved quickly, swiftly, and bypassed his part to directly go to the sales manager to close the deal with my husband via phone! I wanted the car and he knew how to approach my husband! The deal from beginning to end was short and pleasant. Hats off to a professional, friendly, and nice team of people at this dealership, I can enthusiastically endorse the product and the service!

joshqx80

Nov 7, 2013

I recently purchased an Infiniti QX80 from Bob Moore Infiniti. My salesman was Craig Smith, he was exceptional! Craig went above and beyond my expectations to ensure that I had the best experience possible in purchasing my new Infiniti. He took the necessary time with me to find out exactly what I was looking for and in my price range. The new car manager, Corey was also wonderful! He made sure we had a good experience and that we were happy with the price of our new car. The quality of work was phenomenal. After purchasing my car Craig sat in the car with me to make sure that I knew everything about my new car before I drove off of the lot. This dealership was extremely friendly to my husband and I. The customer service is wonderful, everyone who walked by us were smiling and asked if we needed anything. After purchasing the car I looked at my husband and said, " That was kind of fun! " This is the second car that I have purchased from Bob Moore Infiniti and on both occasions my overall experience was extraordinary!! I will continue to recommend this dealership to anyone wanting to buy Infiniti!!!

liennguyen

Nov 3, 2013

Salesman: Gunnar Poe and Gen. Sale Manager: Corey Suter were :- Very friendly,- very courteously- Served client in excellent manner- As a car buyer, I am very satisfied with the way Gunnar and Corey treat me- Hope they will stay with dealer as long as they can to bring more client satisfied like me

LaketaLangley

Oct 9, 2013

My salesman was helpful and knowledgeable about infinities. It was my first one so I had a lot of questions how all the gadgets worked. He was NOT pushy, I don't like pushy, he was patient and he and the finance guy stayed till midnight to complete our transaction!

uco20051

Sep 28, 2013

Dylan was great! He ensured we had everything we needed and that we were set up perfectly! Dylan sat down and extensively went over the features and made sure everything was good to go. I've never had that sort of help from a dealership so it was much appreciated! He was also very friendly and courteous as well. With a little bit of negotiating we feel we paid a great price. The price negotiation process was not a hassle at all. Dylan also took us around and introduced us to the service manager, which was much appreciated! And, he also made sure we had another car to drive (same model), while we waited for ours to come in the next week. When we picked our car up, it was immaculate and had been waiting inside for us. I was very impressed overall with my experience! If you go to Bob Moore, you should always ask for Dylan!

VWASHJX35

Sep 21, 2013

I purchased a JX 35 on August 30 (date I brought the SUV home). I was told the roof cross bars I wanted for my car would be in on Tuesday 3 September. On Thursday 5 September I sent my sales person (Michael Gipson) a text asking about the status of my roof cross bars. He texted back quote "They were on backorder but became available again yesterday. I had them order them, they should be in on Tuesday. My parts guy will call you when theyre in!" To me this mean stop pestering me. I have not heard from the sale guy (Michael) in person or over the phone since that day I drove the SUV off the lot. Today is Saturday September 21st I still have not heard from my sales guy or the parts department. He also told me he would stop by my house to see how I was enjoying the car and to see if I had any issues. I have not heard from him in person or over the phone since that day I drove the SUV off the lot. I asked about a manual for my car. For whatever reason one did not come with the car. Michael told me he was not sure what happened to my manual but he'll order me one. He'll let me know when it comes in. I have not heard from him in person or over the phone since that day I drove the SUV off the lot. I'm not pleased at all with the service after the sale. Bob Moore Infiniti took my money sent me on my way and said go away and stop pestering me.Since I wrote my original evaluation Bob Moore has made amends to my experience. They have completely satisfied my important issues. I do have an e-version of the manual. I was very pleased with Bob Moores response to my original evaluation. Once upper management was made aware of my issues they sprung into action to make my experience right. WOW I was impressed!!! Im looking forward to years of service and satisfaction dealing with Bob Moore and my new Infinity JX 35!!

tmorg37

Aug 28, 2013

Very helpful with the details of the car, motivated and knowledge of the compdetitors autos also helped. Friendly and concerned are very assuring traits in completing a deal. Excellent

jmdalton43

Aug 27, 2013

Craig was great to work with and his ability to work around our busy schedules was something qwe will remember when we lease a car in the future. He's an asset to your company.

Dmfd

Aug 13, 2013

The ease of this experience alone would bring me bake to this dealership over and over. Great crew up there! Felt so comfortable. They were fun but got business done.

steveirby

Jul 26, 2013

I purchased my '08 G35X new from Bob Moore and had a great experience, so I went back for my next purchase, a 2013 Infinity FX. I received wonderful, courteous, service, and Michael was waiting at the door for me for my appointment. He was very competent and friendly. I made an offer based on the Edmunds TVM pricing for the FX and for my trade-in, and they accepted it. Everything was very smooth and professional. I will definitely be back if I am in the market for another Infinity!

altonmccarver

Jul 22, 2013

My only issue with the dealership is that the car wasnt cleaned out prior to my purchase. Interior was very dirty and could've been cleaned out better along with the windows. There was alot to be done to the interior once i arrived back home.

tonto1

Jul 12, 2013

The entire experience from beginning to end was great! AJ was most helpful and not pushy at all. Answered all my questions and got everything taken care of. Was ready to drive off the lot that afternoon. Was the best "auto trading "I have had. Thank you!

RowdyG

Jun 28, 2013

My grandmother bought a new Infiniti from Bob Moore just last week and we (her flock of grandchildren) could not have been more pleased with the overall experience they provided. It ended up being a lengthy process in the end, but that was only because they were sold (no pun intended) on making her the best offer on the particular car she wanted. She walked away with a great deal on a beautiful new car. I must also say that the Infiniti dealers were extremely accommodating and personable throughout the process. The gentleman helping my grandmother that day, Dylan West, did a wonderful job in making sure that all of her questions/concerns were considered. He was very very knowledgeable and honest in his responses, too. I would highly recommend asking for his personal expertise when visiting this dealership. Overall experience: Excellent. Job well done, Bob Moore Infiniti!

tarasue33

Jun 22, 2013

Salesmen were very friendly and informative. Questions were answered in a timelyFashion and were very informative about the vehicle. Dealership was concerned about selling the vehicle and addressed our requests we presented them with.

ShannonK.

Jun 21, 2013

We really appreciate the courteous service we were given at Bob Moore Infiniti. We will definitely recommend Chad, Alex, and Nick to our friends. These gentlemen made us feel very comfortable and were very knowledgable about the car we purchased.

DenevaChaney

May 25, 2013

Michael was very helpful in the Selling of the car and telling all about it. It was 11pm and he had the energy as if it was 9am in the morning. Never had the feeling of being rushed. He took his time showing me all the functions of the car. And said to come back and he would give me more lessons. I was very pleased with his service. thanks Michael. Deneva

Lee1312

May 21, 2013

I bought my car online thru Autotrader. I was apprehensive at first but I dealt with their sales representative Dylan West and he made it smooth and comfortable. He accurately describe the car over the phone to me.He kept us posted all the way since we are from Illinois and display true professionalism. Upon arrival he walked my wife and I around the car and show us all the functions of this great car. This dealership earns a five stars in my book. Honesty and Integrity. This is how online buying should be. Thank you.

Jccalla

May 15, 2013

Really pleased with the price and customer service on my purchase of a new Infiniti JX35. Overall great buying experience. I drove from a few hours away to purchase my car here because the deal was better than other surrounding dealers. Worth the drive.

HalieKris

May 3, 2013

Great experience buying a new Infiniti. Easy process and a great team overall. Financing department was great and they were very informative. Easy process when picking up our vehicle and everyone was very helpful.

Flynhunt

May 1, 2013

We tried to purchase closer to home but all we were told is we don't have that or we can't do that. We called Bob Moore Infiniti and all we heard was yes we can and we can do that. They found the exact JX 35 we wanted. We were a little slow and it was gone before we could purchase it. That didn't matter because they had the vehicle we wanted with an additional package that we didn't initially ask for. They made us an offer we couldn't refuse because they are about customer service. They go above and beyond to get you the vehicle you want.

AudraM

Mar 28, 2013

Craig was very knowledgable about the JX35 we recently purchased and helped us to find the right vehicle and features. We will buy our next Infiniti from him specifically.

kcarringtongm

Mar 27, 2013

I was wonderful to work with Mark and Anne when we purchased my Infiniti EX 37. They were friendly and helpful throughout the process. Mark was very generous with his time and was able to give us excellent information about the different models and options available.

SmilingMommy

Mar 26, 2013

Let me begin my saying that the only reason I have rated this dealership a "5" in each rating category is because there isn't a 6 to select. Our experience from start to finish here was great. Our sales rep Megan was great; extremely patient, friendly, knowledgable, constantly smiling, just incredibly pleasant to work with. The sales manager Charles was very friendly, took the time to speak to us directly, and made it clear to us that he was there to help us in any way possible. Santiago in finance was very friendly, very professional, and got us through the loan processes quickly, took the time to answer all of our questons in detail. We purchased a pre-owned SUV that looked like it had just rolled out of the showroom. Super clean inside and out, not so much as a single door ding, super low miles, and loaded out with virtually every available option. We knew up front that this vehicle was out of our price range.....or so we thought. Megan and Charles both were aware of our budget restrictions, but asked us to look over this SUV and take it for a test drive. We did, and of course were totally impressed by the quality of this vehicle. Again, knowing the price was going to be too high for us, we didn't think too much about it. Next thing we end up in financing and the preliminary numbers were just too high for our budget. So as we begin to think of exploring other options that were more affordable, the Bob Moore team went to work. Our sales rep, finance rep, the manager, and the GM worked together for about 30 minutes and our finance rep came back in the room with the news. They made this incredible deal on this SUV so that it did work for us. And by incredible deal, I mean incredible in every sense of the word. They did for us what 3 other major dealerships in the OKC area told us wasn't possible; we got a top quality, new model, full size loaded SUV, with low miles, for an affordable price that was thousands below what other dealerships were presenting. Bob Moore has made a customer for life with our family, and we look forward to sending our family and friends to them in the future. This team is truly there to help and take care of their customers and they have proven that they will truly do whatever it takes to earn your business and keep you coming back. Thanks for a job well done Bob Moore Infiniity! We will be back!

Krista57

Mar 20, 2013

We were treated so well by Michael and the rest of the Bob Moore staff. Michael was a joy to work with and really knew his stuff. We came away with a wonderful car that we will enjoy for years to come! Thank you!

angietaylor

Feb 23, 2013

This is my fourth car from a Bob Moore dealership. Every experience has been easy and pleasant. I would definitely recommend this dealership to my friends and family.

amandalucas

Feb 10, 2013

We would highly recommend Josh to all of our family and friends. He was knowledgeable, and not too pushy like a lot of the other people we had encountered. He answered all of our questions thoroughly and even checked up on us after we purchased the car. Awesome experience!

Kaitlin2110

Feb 4, 2013

My experience was quick and easy, I am loving my new car and would recommend this dealer to friends and family. Also I will plan on coming back when I need another!

Edwina Evans

Feb 3, 2013

I was very pleased with my entire dealings with Craig Smith but not with Santiago. I felt that he was underhandedly trying to get me to finance with your company and not with my bank as I told him, I already had financing for my purchase. He left papers unsigned and told me, I would have to come back to B M to get them signed and when I did he would make me wait for a while if he was busy!!!!!!!!! What's up with that? Was he trying to punish me for not financing with Bob Moore? I asked him specificly would I be financing with B M and he said no. That was not entirely true. When I got to the bank the next day Holly Ewertz said she would call him and fax the paper to him to prevent me from having to come back and wait and she very tactfully did so. He was distasteful and lied to me with a straight face. Again, Craig was pleasant and informative and I will recommend him to any future client but to be wary of of Santiago Hidalgo!!!

SusanSchwarz

Jan 31, 2013

Excellent experience! I am really glad I went to Bob Moore. Craig was wonderful and he answered all our questions. I was also impressed with the service department. Everyone was so friendly.

Johnstsc

Jan 12, 2013

Jayme patiently assisted me as I searched for a late-model used G37. Mark assisted me with a test drive of a 2009 G37X. When we were not able to come to an agreement on a purchase price, I switched my search to an older used G35 for my son.Mark assisted my son with a test drive and a successful negotiation on a purchase price. The entire process was smooth and professional. I will definitely recommend Mark and Jayme to friends looking for a vehicle.

menefees

Dec 31, 2012

Nick Larson was exceptional to work with at Bob Moore. Nick is an intelligent,very friendly, informative young man. I would recommend this him to anyone.

stephaniedlewis

Dec 30, 2012

Mr. Johnson is an awesome salesman. He is honest and kind. Most of all he have an amazing relationship with GOD. I will recommend him to all my friends.

QCBSRT

Dec 19, 2012

I RECEIVED ANNE'S NAME FROM OTHER PERSON IN THE CAR BUSINESS,SINCE MY PRIOR CONTACT WITH BMI WAS NO LONGER THERE. I LIKE TO BE ABLE TO CALL SOMEONE AND GET A DEAL DONE WITHOUT NEGOTIATING BACK AND FORTH. ANNE DID A EXCELLANT JOB OF FINDING THE CAR I WANTED AND GIVING ME A GOOD PRICE. ALEX DELIVERED THE CAR AND EXPLAINED ALL THE FEATURES. THIS IS THE 3rd QX56 I HAVE PURCHASED FOR MY USE AND ALSO A M-MODEL FOR ONE OF MY ASSOCIATES. THE OUTSTANDING SERVICE BEFORE AND AFTER THE SALE IS THE PRIMARY REASON WHY.

BO SANFORD

Dec 17, 2012

EXPERIENCE WAS VERY GOOD, CAR SELECTION WAS GREAT ALSO. THEY WERE VERY RESPONSIVE TO MY NEEDS ON THE FINANCING AND ALSO EXPLAINED EVERYTHING VERY WELL.

Anniev123

Dec 11, 2012

Mark was great, Rodney was also terrific, but Anne was the best. A very positive experience overall. By far the best experience at a dealership that I have ever had and I will be a repeat customer.

dmountsier

Dec 11, 2012

Craig Smith of Bob Moore in Oklahoma City was very professional and friendly throughout my car buying experience. I looked at several Infiniti QX56 options and he was very knowledgeable with each one. I look forward to working with Craig and the rest of the Bob Moore team. Thanks,Derek Mountsier

GolfnCPA

Dec 11, 2012

Best experience I have ever had. Everyone treated us so well and very happy with the result. Will definitely go to this dealership again. Fantastic experience.

robhembree1

Dec 5, 2012

There was a misunderstanding regarding a QX56 vehicle I came in to test drive. Anne Maxwell quickly resolved the issue very proffessionally and ensuring my future business with Bob Moore Infiniti. Nick went out of his way to get me in and out of the dealership quickly as well supplying a bow to highlight the surprise gift for my wife. Additionally, since I was in a hurry he even offered to personally come to our home to provide a full walk-through of the vehicles features. Excellent service.

sherryroberts2

Nov 29, 2012

Great experience! Very nice people. Rick was one of the best we've had. Very down to earth and honest! Felt like he listened and tried to meet our needs not his agenda

rlaughlin1

Nov 20, 2012

Megan was great and did everything she could to accommodate my wishes. She found the answers to all my questions promptly and kindly. I liked the "no pressure" attitude.

bldodson

Nov 14, 2012

The overall experience was great. Mr. Johnson was helpful, courteous, friendly and low pressure. I would definately recommend Bob Moore Infiniti and Rick Johnson in particular.

sarakellam

Nov 12, 2012

The reason I am rating Bob Moore Infiniti so highly is because of Mark. Mark is hands down the best car salesman we have ever worked with. We contacted Bob Moore after using Car Woo and getting a pretty good price for the same car in Dallas. Our request was simple, match the price and we will buy the car. If not we will drive to Dallas. There was absolutely no haggling Mark was able to match the price. We weren't able to get to the dealership until early evening because we live in Norman and had to wait for our son to get out of school and finish his after school activities that day. By the time we got out of financing (Santiago was great too!) it was after 8:00. Mark really went above and beyond and offered to deliver our car to Norman the next day so that it could get detailed and we could get our kid's to bed. He came to our home the next morning and showed me all the bells and whistles on my new JX. He even hooked up my garage door! He was so kind and patient with my kids both at the dealership and at our house. That really means a lot to me. My husband literally loathes buying new cars and he even agreed this was the best experience thanks to Mark.

Tony Davis

Nov 12, 2012

Rick was extremely helpful as a sales associate! He bent over backwards to make sure we had everything we wanted/needed for our vehicle purchase. He was knowledgable in the vehicle and answered any and all questions we may have had. I will be going back to Rick when my wife needs a new vehicle. Santiago made the entire process of financing very easy and got us a great rate! Overall very satisfied with my experience with Bob Moore Infiniti.

GlenBoyer

Nov 4, 2012

The Bob Moore team was courteous, helpful and friendly. Our Salesperson Tracy Trice,was knowledgeable about the car. He helped us with the electronic features and encouraged us to call him anytime with questions and provided his personal cell phone number to us.We had a couple of issues that the Bob Moore staff went above and beyond to resolve for us. This is the epitome of great customer service. We had a very good car buying experience.

dplady7

Oct 31, 2012

Our salesman, Alex, was very knowledgeable about the car and scheduled to spend time with us going over the car to make sure we understood all of its features.

rdpankratz

Oct 24, 2012

Car was priced very good. Defects were noticed and price was adjusted and/or repairs were authourized to account for those problems. Once repairs are made, I will be very happy with my purchase.Ron

bvwood

Oct 13, 2012

This was by far the most amazing car buying experience my husband and I have ever had. Every person from start to finish treated us with respect and we have already told our friends and family about Bob Moore Infinity.

Maria Couch

Oct 10, 2012

Best experience we have ever had buying a car. We say this for only one reason and his name is Rick Johnson! Rick was a breath of fresh air and we really enjoyed working with him. From start to finish he made us feel like we mattered, if we bought a car or not. He was very knowledgeable about the product he was selling and you could tell he really enjoyed what he was doing. It took us a few days days to decide to purchase a vehicle and we can tell you when we did it was mainly because of Rick! Thank you Bob Moore for our new Infinity G37 Convertible and our new friend Rick Johnson. Great Job!

vpatterson

Oct 3, 2012

Megan, the sales associate who sold the car, was one of the most friendliest and non-pushy salesman I have ever worked with. I would recommend her to anyone to go to for buying a car. She was very knowledgable on the car I was buying and able to answer every question presented to her.

lbahan

Oct 1, 2012

Thank you for your help. You made the purchase an easy and enjoyable experience. This is why we are return clients. I have recommended this dealership to others.

Hreeves10

Sep 28, 2012

Everyone was very friendly to us during the entire buying process.Also, Megan was very knowledgable and helpful in the purchase of our new car.

BillNeil

Sep 24, 2012

Rick provided great service. I do not live in Oklahoma but saw their dealership site while surfing the web for a used Infiniti FX35. I called the dealership to ask some questions about the vehicle and spoke with Rick. He did a great job of answering all my questions, sending me more pics of the car and even a video of the car. We were able to negotiate the sell price, financing and warranty via text messages and phone calls. I drove 4 hours to get to the dealership where they had all the paperwork ready for me to sign. First vehicle I have bought via text/phone calls. Rick followed through with the deal as negotiated without any "oh I thought you meant this" or "oh that is not included". I will always check there inventory first when buying my next car.

shannonkaym

Sep 20, 2012

Bob Moore Infiniti team has by far been the BEST car buying experience that we have had. The sales staff were courteous and very helpful in finding me a vehicle that matched what I wanted. Andrew was very helpful in explaining the features and showing me the computer system. Rick was awesome in staying true to his word in vehicle price and delivery. We really appreciate the integrity of the Bob Moore Infiniti employees we encountered. Chris was very helpful in financing by explaining everything thoroughly that he did with us. Also in explaining warranties that best fit our needs. Like I said before this is the BEST experience we have had purchasing a vehicle. These three employees have definitely won our loyalty to Bob Moore. I look forward in working with them and the service department on maintaining my Infiniti. Thank you so much for making my dream of owning one come true. Sincerely,Shannon Moomey

phanindra.n17

Sep 19, 2012

They exceeded my expectations. The service was great and the sales consultant was one of the best person I've spoken with. He kept his promise and did what he had told us in the begining. I would truely recommend this dealer.Thanks,Phanindra Nattala.Infiniti G37 Journey Customer.

Ketha1

Sep 13, 2012

Craig and all other employee were very friendly, answered all questions. Craig really worked with us on getting the color & options that we wanted. Craig & I sat in my new car for about 2 hr going over everything. He was great. Chris Johnson in finance was a very nice an friendly person. I had to go to the parts an service dept on 9/10/12. They were super friendly there. I had a very good experience at Bob Moore Infiniti an would highly recommend them to anyone looking for a new car.Ketha Welborn

sharie13

Sep 10, 2012

Megan was wonderful and made the buying experience a plus. Minimal haggling regarding my trade-in and the price for the new car. Fast sale.

bmistyo

Sep 6, 2012

Bob Moore is a high quality dealership, that is always a pleasue to work with. We have purchased several vehichles at this dealership and have always been treated well.

sarno

Sep 5, 2012

The entire staff at Bob Moore Infiniti is very friendly and courteous. From the service department to the the sales staff I have been impressed with the quality of their work. I have bought two Infiniti's from Bob Moore in the past few months and it has been a pleasurable, hasslefree experience.

johnbrill67

Aug 27, 2012

The Infinity Dealership was awesome, GM and his team were very helpful and professional. I will return for another car and send friends in to see LB.Thank You!!

mgmasters

Aug 21, 2012

My salesperson, Craig Smith, was very professional & helpful throughout the buying process. When I came back to the dealership to pick up my car, he made me feel like a special & valued customer. Out of all the car buying experiences I've had the experience at Bob Moore Infiniti has been the best by far!

boughttruck

Aug 20, 2012

Contacted the dealership about a used vehicle and the salesman found me exactly what I was looking for at another one of their dealerships and gave me the name of the salesman to contact there. We ended up buying this vehicle and are pleased with how professional and helpful Bob Moore and Alex Hickman were to us!

DJ777

Aug 13, 2012

Bought a vehicle on June 19th 2012. It had hail damage so after agreeing on a price and agreeing on what would be fixed, I was told that I would have my vehicle in 7-10 days. After 21 days of no information and no phone calls I decided to speak to the manager. Week after week went by that I kept being told that it would only be a few more days. 6 weeks went by and finally when my car was repaired and I came by to pick it up, I noticed that it had not been fully repaired as I had been promised. Brought it back and after another week plus some days (August 8th) and some ignored phone calls I finally had my car back, but still not fully repaired. Tired of dealing with the people here and even though I never had the job completed and I still haven't gotten compensation for my wait, my patience and the unfinished work, which I was promised by the Gm himself, I plan on just getting what I need elsewhere and never returning to Bob Moore Infiniti. I have sent letters to the Better Business Bureau and to Infinti USA so that they are aware of the bad practices and the bad experience I was put through so that other customers don't have to deal with this.

i05jat6

Aug 8, 2012

My new vehicle purchase was a pleasureable experience with all of the Bob Moore employees that I dealt with. They were very curtious and helpful.

mschoeffler

Jul 24, 2012

Overall, excellence service from top to bottom. I have had experience with the Porsche/Audi side of things and the Infiniti staff is just as good.

deselms

Jun 21, 2012

We couldn't have been treated better by everyone at Bob Moore Infiniti. We purchased a new JX35 and we love it, but that's not the end of the story. We live a long way (250 miles) from Bob Moore Infiniti so we had to select a dealership that we knew we could count on when we needed them. Not only were they nice, but they were knowledgeable and efficient. These are great people selling a great product. Bottom line - we'll be back and we're telling all our friends.

earl webb

Jun 21, 2012

I came and bought a new car and paid for it. I sold the dealership a used car as a seperate transaction. The dealership has sold that car but has yet to pay me for it.

cfmc57

Jun 17, 2012

Very good dealership. All employees were nice and easy to work with. Chris got us a great interest rate. Ron did a good job in going over the car before we left the dealership. Sam was very easy going and great to work with.

WilliamBrown

May 15, 2012

I had seen the convertible 350z online. When I got to the dealership and Sam walked out and was extremely friendly. He was very informative and had a positive attitude. He made my buying experience very pleasent and was not pushy at all! Everyone else at the dealership was very friendly and seemed like they all had smiles on their faces!

osugreg

May 10, 2012

Craig Smith was very professional and did not use any pressue selling tactics. Craig was also very responsive to all of our requests. In addition the service we received from the Finance group and Ron Vervack were also top notch. We have used Ron in the passed when we leased from Bob Moore Infiniti. Overall it was great service.

watsoncr

May 8, 2012

The sales Manager was the best! Lam was very patient and friendly as we went off to test drive and compare the Lexus 350C. I loved the G37 conv much better. This is the first Infinity I have owned. So far I am very satisfied with the car and the dealership.

Perallic

May 7, 2012

I was in the market for an upscale used vehicle. Your selection was great and the knowledge of the different makes of vehicles was great.

theswede

May 2, 2012

Tracy and Anne were easy to work with and made my purchase a smooth and simple transaction. Mr Vervack was very thorough in going over the car with me as there were many features to figure out how to use. Overall an A+

bdjackson

Apr 29, 2012

We were extremely pleased with our buying experince at Bob Moore. The best experience we've had with a car pruchase. From the first "hello" everything went very well. We have told everyone we've talked to how pleased we were and how easy it was working with the dealership...the salesperson, sales mamanger and fincancing!

Phuongma00

Apr 29, 2012

Excellent customer service! LB, Ron did everything they could to make sure I was 100% satisfied, and I sure was! Would definitely recommend another buyer to come here. I would come back to get another Infiniti from this dealership too.

jwblount1

Apr 26, 2012

LB and Ann were very helpful. Overall it was a good experience. They went out of their way to accommodate us. The only thing is they said they would take $1000 off the internet price and come back with the internet price as the discount. So they ended up taking off $500 off the internet price instead of $1000. Other than that everything was good.

jcleveland_78

Apr 23, 2012

Excellent service with the entire sales department We were greated by LB on arrival and shown the cars many features without feeling of being rushed and then shown to Chris in finance and was treated very fair going above and beyond for our comfort, then Ron shown us everything possible on the suv when we purchased leaving no questions

patbryan

Apr 23, 2012

Craig was really informed about the new Infinity JX35, and went over the features in great detail. He had contacted me several times about the arrival of the JX with pictures of all the colors available, which was very helpful. Craig was very kind and helpful and not "pushy". Bob Moore was very professional in every aspect of the the sale. Our finance professional was very helpful and took the time to explain all the available options on extended warranties. I would highly recommend this dealership to my friends.Sincerly,Pat Bryan

philburton12

Apr 21, 2012

Craig quickly met out needs with the right car for my daughter. Through a light hearted comment to see if he could find the right car I was looking for, he quickly thought through your inventory and matched me up with a car he thought I would like. He listened well and was right on. I love my new to me 2007 G35S. Good experience at your dealership.

shepwalker

Apr 20, 2012

Was very impressed by how well the sales staff knew the vehicles. They were very patient and appeared to be genuinely concerned that I pick the vehicle that best suited me. Very professional dealership.

deeremike

Mar 11, 2012

My salesman, Dave Dougrey, did an excellent job from the first phone call. He assisted me in my desision making process with comprehensive product info and test drives in the Infinity QX56. I was also looking at the AudiQ7 and Porsche Cayenne and with Dave's help, was able to make the best purchase based on my needs. Dave was patient, knowledgeable, and very professional. When it came down to pricing and evaluating my trade, I felt that the price on the Infinity was very competitive and I was able to get what I needed out of my trade. Shawn, the Sales Manager was helpful here as well. When we did have a misunderstanding in the final trade numbers, it was handled in a very professional manner by all those involved in my deal at Bob Moore Infinity. Ron Vervack handled the paperwork and orientation with my new QX and did so in an exemplary manner. He took all the time I needed and has, along with Dave, followed back on numerous occasions already. The whole buyer experience at Bob Moore Infinity has been an excellent one and I'll have no problem recommending this dealership to other buyers. Thanks

Lary-Smith

Mar 5, 2012

Jayme started off with a prompt reply to our e-mail. She continued answering my numerous questions in a friendly and professional manner. She worked hard from the start to get the options I wanted and at the price I wanted. When it was time to come visit and test drive she met us at the door with a smile and had the car right up front ready to go. Ron took over once we got there and had the patience of Job and was extremely knowledgable and friendly. He went the extra mile with both of us and even personally delivered our QX56 to our home for us and set the garage door openers and made sure we knew how to work everything on our car. Chris did the closing paperwork for us and was friendly and professional. He discussed the pros and cons of each step including warranties and insurance. I'm sure he works on commission, but saved me money by showing how some items I normally purchase on new vehicles were not in my best interest. This was our first Infiniti purchase and our first from Bob More, but I promise it won't be our last! A+ all the way from start to finish.

Kwcarr

Mar 4, 2012

Bob Moore Infiniti was very good to work with when purchasing e vehicle and Ron did a great job on the delivery side as well as correcting an issue with the vehicle.

Bo8450

Feb 28, 2012

I HAVE NEVER BEEN TREATED AS WELL AS I WAS DURING THIS BUYING EXPERIENCE, AND AFTER THE SALE! THE INFINITY IS A PURE JOY TO DRIVE.

Jmjones24

Feb 28, 2012

Very good service. Good experience. Very helpful with setup. Thought my vehicle was worth more, but doesn't everybody ?? Vehicle as clean and in the showroom for pick up.

lquick

Feb 27, 2012

This is the second Infiniti we have purchased from Bob Moore. We love the service department. They are #1 in our book. Danny and Leslie Quick

tmorse

Jan 9, 2012

Everyone at the dealership was easy to work with. The weather was rainy and cold but Ron Vervack chased down four different vehicles for us to drive.

dlweber

Dec 30, 2011

The customer service was great. Craig Smith always returned phone calls promptly and made sure we were taken care of. He was very friendly and accomodating. So far we have been very impressed with Bob Moore Infinity and have already relayed that to friends and family.

Tivym1

Dec 16, 2011

Very helpful and great to work with. Great experience. We bought our first Infinti in Tulsa and shopped around for our second. We received much better service from this dealer and this is why we chose to purchase in OKC.

infinity2012

Dec 13, 2011

I was treated with respect, and as a woman that is especially important to me. I have had bad experience at other dealers. Craig,the salesman, took as much time driving vehicles with me as I needed and answered all of my questions respectfully. I felt at ease making a decision and not pressured. Craig also paid attention to my needs/concerns for a vehicle. On a second drive he asked about my sons, as I had shared they were coming home for Thanksgiving. That made me feel confident that he was listening & cared. So when it came time to buy, I made sure he was who we dealt with. Craig also returned texts and sent pictures of vehicles that had come in and I was appreciative for that as well. He was there to help, not pressure and hound.Bob Moore was the only dealer to ask if I needed anything, drink,etc. I felt appreciated as soon as I walked into the showroom. At other dealers I would walk in and around for some time before anyone even acknowledged my existance.My only regret is that I wanted to get a different price for the vehicle. I did research to get an estimate of how much a car would be worth and so I had a specific amount in mind. We didn't get that price.

buzzlightyear

Nov 28, 2011

Initially I was dissappointed with this dealership. I put a deposit on a car that I was told would be brought in from another state. A week later I was told that the car I wanted was not available and that I would need to choose a different color to get the features that I wanted in a 2011 model. I did not want a different color so I chose to terminate the contract.The next day I received a call from Toni, the sales manager, apologizing for the problem and offering the car that I originally wanted in a 2012 model for a little more money (less than $400). I agreed to this and the rest of my experience with the dealership was good.

bratz375

Nov 15, 2011

Thank you so much for helping us out last Saturday. All of you were so helpful and patient with us. It was well worth the drive to Oklahoma. Sadi is so sweet and she was great to work with. We love our Mazda and so do our kids. Thank you for all of your help.Thanks, Stacy & Kevin!

dbacani

Nov 15, 2011

Traci met me at Ardmore to bring me to the dealership which I thought was very nice. The dealership was located near the major highway and it was easy to find it. Traci was very kind and professional. He was very informative about the vehicle and kept me informed of any updates on the vehicle before I went to pick up my car. When I finally drove it home, I was very, very satisfied with my EX35.

Charlie Smith

Nov 14, 2011

Craig was very helpful, very responsive, returned phone calls and was not high pressure. Atmosphere was professional and friendly. Service, especially Mark in the body shop was exceptional.

dmcquitty

Oct 30, 2011

This was one of the nicest dealerships that I have traded with. They did not go back and forth on pricing, etc. I live four hours from OKC and don't have the time to travel back and forth. Ron Vervack was very kind and met me half way to deliver the new car the following week.There were only a couple of small issues. They had neglected to put any manuals in car (so still don't know how to operate everything), Ron apologized and also for not bringing the extra keys to the car. He is mailing them to me. Also, the back seats had grease in several places from the work they had done on it. I cleaned it up without any on the carpet. I'm not really picky, but there are two other things that I'm not sure are right. When you push the start button, there is always a loud creaking noise before engine starts. I just don't want something to happen, if this might be a problem. Also, when they installed the beautiful "Infiniti" kick plate light, the part that snaps on to the car is loose on both sides. I can move it a full inch up and down. Don't know if that is the way it should be. I don't want it to break off. Sorry for the length, but I am single and don't know much about fixing things on cars and driving four hours is a little too far if these are not issues.I do love the car! Thanks - Deborah

kgraham77

Oct 29, 2011

Lam was very friendly (not pushy) and helpful...He showed me all features and told me to call him or come back if I had any questions about my new car..The process was quick and easy..Thank you

jned13

Oct 26, 2011

I was trying to find a more fuel efficient vehicle that was still sporty and had enough room for my two children. Jamie was very helpful, timely with e-mail responses, and had everything set-up when my husband and I arrived at the dealership. Time was a factor that day and everything went very fast. Please tell Jamie we appreciate her help and thank her for answering all of our questions. Toby and Jennifer May

stormygib

Oct 26, 2011

we were looking for a used car and was here a week before but the car we wanted was alittle higher then we wanted to pay. One week later we saw another used car for sale and we came in and talked to Ron V. He was a very professional sales person and we really enjoyed dealing with him. My wife and I are now a 2 time customer of Bob Moore and Im sure we will be back again. All of the staff were very professional.Thank you,Jeff & Sharyl Gibson

shunt629

Oct 15, 2011

We are beyond pleased with our purchase. Ron Vervack provided excellent service. He was thorough in presenting information and options relating to the car without being too pushy. He was persuasive, yet allowed us to make our own decision. He was extremely kind to both me and my wife and was completely honest and upfront about everything. We would definitely consider working with Ron again for future vehicle purchases.

3girlsmom

Oct 11, 2011

I had a very positive experience. It was easy, friendly, and professional. I left with a car I love. I had no hassles. My questions were answered. I would buy here again.

blondieluvs2shop

Oct 5, 2011

Our service from the sales team was great! We didn't feel pressured or "bugged" by either salesman that we worked with. We purchased late on a Friday evening and they stayed late to complete the sale. We came back on Saturday and Lam showed me how to operate all the "gadgets" in the car. On Monday, we came back for the detail work. There was also a couple dents in the car that were fixed without any hassle. While my car was being worked on, I was graciously offered a courtesy car to use. My only complaint would be that the wash didn't appear to be very thorough. Upon returning home following the detail, there were obvious dirty spots that didn't appear to have been touched. OVerall, we had a great experience though and would recommend this dealer!

lossesruinmyday

Sep 27, 2011

My experience in purchasing a new G37 was excellent. The salesman, sales manager and finance manager were excellent. There was no "game playing" and they were very professional.

mvernon

Sep 20, 2011

He was wonderful. Never pushy just gave a lot of useful information. It was by far the best car buying experience I've had. I will definately recommend this dealership.

Kirby Mongold

Sep 13, 2011

Went to car dealer looking to look at Infiniti q 56 and though sales and financing was great. Would recomend Bob Moore to anyone looking for new or used car

jmathena

Sep 12, 2011

The Dealership was very helpful in meeting all my purchasing needs. They explained all the features and functions of the QX56. The paper work was prepared before I got there and everything was handled perfectly.

mikethompson

Sep 12, 2011

Mark did an excellent job-very knowledgeable and professional. All negotiations were handled over the phone, which was convenient. The car was ready as promised, however I was a little suprised that it was not washed and the gas tank was empty. In the past when I have purchased a vehicle from a dealership it was clean and full of gas when I took delivery but this is the first time I have bought a used car from a dealer so maybe that only applies to new cars? Toni was filling in for the finance person-I had to come back to the store on Saturday and sign one document that was missed on Friday. Overall I have no major complaints-everyone was pleasant and professional and I would recommend Bob Moore Infiniti to my friends. ThanksMike Thompson

krisf

Sep 8, 2011

Loved walking into Bob Moore! Everyone was so friendly and helpful. Ron was the nicest person, and did everything he could to get us into the QX56. Love my new car!!

sherise

Sep 2, 2011

overall it was a great car buying experience. the dealership is very nice and comforatable and relaxing. i enjoyed working with mo and everyone i came into contact was very friendly

lisagsmith

Aug 27, 2011

Everyone i met was very helpful, especially ron, my salesman. I was very surprised they found a car so quickly, because on my first visit they didn't even have one for me to test drive!! so my hat is off to ron for finding my perfect car in less than a week!!!!

slschovanec

Aug 23, 2011

My shopping experience was excellent. Moe was friendly, informative and made the transaction easy. The financing transaction was also very fast. Chris was efficient and friendly.

ktilley

Aug 22, 2011

This was our very first experience with Bob Moore. The salesman was very courteous and worked hard to get us into the vehicle that we wanted.

Jp3544

Aug 20, 2011

Great customer service at Bob Moore. Our sales consultant was helpful and responsive to our questions and concerns. We did not feel pressure and we were greeted immediately upon arrival.

chungda

Aug 15, 2011

Mo Ismail was great! All the servies were great and I was very satisfy over all.I will recomend to other people.Keep up the good work.....

blakefarris

Aug 3, 2011

Vehicle was just as described and the salesman was friendly and helpful. Really appreciate the fact that the atmosphere, including the finance department, was not high pressure.

sadkison85

Aug 2, 2011

On the day we entered the dealership, we had just sold our car at Carmax. We had an interest in the Infiniti but had not looked at any cars and we were not sure if we needed another car. Mo Ismail was our sales person that day. There was no hard sell no deals, just good information about the infiniti. He gave us his number but told us he would not call but if we had any questions to feel free to call him. He was an excellent choice of a salesman for us, very helpful, informative, and easy to do business with. We decided to buy that first car we looked at. The whole process was wonderful and we were not second guessing our purchase. He introduced us to several staff members in the service department and the dealership. We will do business with Mo and Bob Moore again.Thank you Art and Silvia Adkison Piedmont Oklahoma

jwldlyons

Jul 25, 2011

Overall great experience! I had researched online & knew exactly what I was looking for. Will met me at the door & we talked about the type of vehicle I was wanting to see. Then shortly after, he brought a vehicle for me to check out & test drive. It had everything I had asked for & more. The rest of the purchasing process was a breeze as well. They also accommodated me when I requested that my husband be able to take part in the negotiation process via Google Voice since he was out-of-town. I appreciated that so much. The next day when I realized one of my remotes wasn't programmed for the car, I called & I was assured it was no problem just to bring the remotes back. We didn't have to wait long for the service dept. The replaced the batteries in both & programmed one and pulled the car right to the door when it was finished. I would recommend this dealership to anyone looking to be treated like a customer should when buying a car!

SteveNNette

Jul 25, 2011

Lam greeted us immediately and was extremely knowledgable about the vehicle we were interested in. There were no high pressure sales tactics. We purchased our vehicle late on a Friday evening so we were given the opportunity to bring the vehicle back for an oil change and detail.

JASchuff

Jul 13, 2011

Mo has been wonderful to work with and very knowledgeable. On the management side, it has been a pleasure to do business with Toni. She has been great and open and honest. Something many people don't get to experience when purchasing a new car. On the finance side Donna was efficient and had great customer service/relations. This trio sold us on Infiniti!!!

jodynewman

Jul 6, 2011

Joey was very interested in helping us get the features we wanted and not the ones we didn't. We came in well-informed about the car we were interested in, but he shared additional information that influenced our thinking and decision-making. He seemed genuinely interested in helping us select the car that best met our needs and asked us several questions designed to help us identify the best choice. He knew a great deal about the car we were interested in buying and was a true believer in its quality. He was not pushy or manipulative, as is so often the case in car salesmen. He was very personable and it was a pleasure to do business with him. He made the experience a delightful one.

LDPEREZ

Jul 3, 2011

had in the back of my mind to purchase car but was also prepared before hand to wallk away. joey promptly met me and worked to have the information i requested available. donna was able to get the financing I wanted. everything met the requirements i had set for possible purchase.

dschultze

Jun 28, 2011

Overall great experience at Bob Moore Infinity. Joey was great to work with, no pressure, and great patience. Likely the best car buying experiences I've ever had.

Cord West

Jun 23, 2011

Will and Mo were perfect my schedule is difficult and they accommodated me in every way. They let me decide! I also met with Donna in finance she was great also! I will by from them again!

erikmg79

Jun 13, 2011

Everyone I encountered at Bob Moore Infiniti was very helpful and friendly. This was my first experience buying a car from out-of-state, so I wasn't sure what to expect. From picking me up at the airport to driving away in my new car, the whole experience was great. I'd highly recommend Bob Moore Infiniti.

adbrown

Jun 9, 2011

We really liked our salesman, Ron Vervack. He was patient, knowledgable and extremely helpful with every detail and question that we had. We will recommend him to all our friends who are looking for an Infiniti!

timschneider

Jun 3, 2011

Joey was very attentive and helpful. He understood our needs and did not try to oversell or push; he allowed me to go through the purchase process at my pace. He was prompt with return calls and he felt more like a person looking for a mutually acceptable deal for both parties not strictly the dealership

TCrawford5

Jun 1, 2011

Mark Podest is one of the best salemen I have ever dealt with. He did a great job getting me into my new QX56. The only problem I have with this dealership was the finance manger, Donna Salem. I think she was rude, didn't try to really work anything our with me or give me any options when I tried to finance the vehicle with your dealership. So I went out to my own bank and had the vehicle financed! I was really upset and dissapointed with the way she was. But overall you have a good dealership!

Lollar

May 3, 2011

Joey was an excellent sales consultant. He is a great asset for Bob Moore dealership. We found him to be very informative, knowledgeable, and friendly. It was also nice to work with someone who was not overbearing. It is nice to know that he is also furthering his education. We had a good experience.

ssnellen

Apr 23, 2011

This was the best dealership experience I have had to date. The salespeople were not pushy like in the past and were extremely helpful and knowledgeable. The entire process was very quick and smooth. The dealership was very easy to locate and had a good area to test drive a car.

MCLEANSOONER

Apr 6, 2011

Best experience we had in buying a vehicle. We will definitely recommend Ron and the Bob Moore Infiniti group. They treated us with respect and valued our time. We felt they worked to do the best for us and our family. We look forward to working with Ron and the Bob Moore team in the future. Sincerely, Mark, Elizabeth, Merrisa, Mekenzie, and Miranda McLean Weatherford, Oklahoma

pattyjap

Apr 6, 2011

Very professional sales associate & finance manager. Most friendly people surrounding the perimeter of Bob Moore Infinite, Audi, Porsche. I usually buy my autos from Tulsa, because of the sales price & personnel. I would recommend this company to anyone. However, I have always heard Bob Moore had a great reputation. Thank You, Patricia Price

lmckanna

Apr 4, 2011

Great experience, received a good deal on the vehicle I wanted (Infiniti G37 X), a no-hassle experience. Asked for a the best price and felt as if I received it. Was referred by a friend that works as a consultant for auto dealerships and would highly recommned the dealership to friends and family members.

RWF

Apr 2, 2011

came in for a oil change left with a Porsche! took about 4 days for the wife to get over it. Internet sales checked on used Porsches while I was getting oil changed on wifes car, I went and looked at car, the lady at the internet sales office called me with info on another car that was not listed yet, it was closer to what I was looking at... bought it that day.

DWGorham

Mar 9, 2011

From my first internet inquiry- to taking a test drive- and finally the sale- was a very pleasant experience. The hour spent on going over the features of the car on the day of the sale was very helpful- but the reassurance that I could come back and review the features- especially with all the fancy electronics to learn- was a great extra.

thcarbuyer

Jun 16, 2009

Disappointed with finance manager Rebecca for her lack of professionalism and courtesy. During my May visit to review lease options on an Infiniti sedan, Rebecca regrettably took the smoke and mirrors approach. She became impatient and terribly difficult to follow when money factor and residual was discussed.Called dealer back two weeks later to discuss purchase based upon earlier quote on an 08 held over model. Rebecca didn't remember that price; sold every 08 on lot, but one; but did offer now-higher-priced "deal" expiring TOMORROW. For score-keeping: that compound sentence contains at least two-and-a-half un-truths/ mis-rememberings. 1) I had written quote; 2) DID have all 3 remaining still in stock; 3) with 5 weeks now elapsed since initial visit, those three 08s still on the lot.Dealer purports to be no-haggle, offering straightforward service to the luxury segment. Pros: nice cars; affable and enjoyable salesmen. Cons: see review above. Finance department is happy to sell you a car (presumably at retail for current models); just don't ask too many questions!

cwilson

Apr 25, 2007

Great car buying experience. Sales and financing associates were helpful and very straight forward. They have followed through on every thing they promised. Excellent car buying experience.