Bocker Auto Group reviews

Jimmie Rucker

Nov 27, 2015

I think you all did a great job repairing my vehicle.

Harold Denekas

Nov 27, 2015

Awesome service, got right in, awesome coffee. Customer service awesome, awesome service writers. Robert Robb was very helpful.

Mary Reuter

Nov 24, 2015

Had a great experience with the service department. They got my car in fast, and had it back to me the next day. Staff was very friendly and helpful.

Tammy King

Nov 24, 2015

I called on a Friday talked to Brad, he was very helpful and prompt. he called me back with estimate within 10 minutes. Very good customer service (Kathy, and Rob) and mechanic (Corey Pulfrey). I wouldn't take my car anywhere else.

"Lone_Scribe"

Nov 23, 2015

Entire experience could not have been easier or more friendly. Was frustrated over trying to find a car to fit my requirements, and others tried to put me into what "they" wanted to sell. But Bocker Group was totally different - they listened, what a concept! Service was easy and quick - simple drop off and wait. Never even made it through an entire ESPN Sportscenter and the car was finished. Can't compliment them enough.

Rick Freese

Nov 21, 2015

We have been customers of the Bocker Auto Group for over 17 years. Highly professional in Sales, Service, and Collision Center and very customer oriented. Even my daughters purchase their vehicles and have them serviced at Bockers. I would definitely recommend the Bocker organization for your transportation needs!

Mel W

Nov 12, 2015

While the people we worked with were great and friendly (sales guy was Gary S.), we had a bad experience with the vehicle. We bought a used 2006 Ford F150 that we knew had some cosmetic issues. We test drove it, and other than some noticeable imbalance in the tires, it seemed fine. That is until we drove it home to Wisconsin (i.e. a longer drive). The same day we bought it, we noticed a jerking, particularly when driving uphill. We took it to the shop the next day and found out that the ball joints were extremely loose. They were so bad, the mechanic told us we were lucky the tires didn't fall off. I originally posted a bad review, and the next day, Gary contacted us to find out what happened. We explained the situation, and Bocker agreed to pay for half of the expenses to fix the ball joints. While the truck issue was unpleasant, it is now in great working shape and we were very satisfied with the people and the response to the problem. We are also glad that Gary talked with the mechanic manager to make sure that this doesn't happen on other vehicles.

Hacker

Nov 12, 2015

Great service, very friendly & helpful..treat you like you are their best customer...no surprises..easy to get vehicle serviced... Bought and serviced vehicles with Bocker for over 15 years...no plans to change...

Laurie Thiele

Nov 6, 2015

Staff and salesman very friendly and willing to go above and beyond to locate the vehicle that fit our needs and wants. Love the hours and courtesy vehicle. Recommended dealership to numerous friends and family.

Kelly Briggs

Nov 4, 2015

Great Service and Kathy Foulker did a wonder job was very patience and knowledgeable.

Mikey

Oct 31, 2015

I recently went to Bocker to get my oil change and my tires rotated. I was impressed with how fast the service was! Kathy Foulker was also a big help on scheduling my appointment. Thanks!

Jamie M

Oct 29, 2015

My first experience with the Bocker Auto Group service department was Excellent. From talking to our sales person Chase, speaking with Wayne their service writer to picking up the keys from Cathy. Great Customer Service and that is hard to find these days.

Larry K.

Oct 28, 2015

The repair was done quickly and right. Not the first time I've had work done here and it has always been been quick and right. Always friendly and helpful.

Jamarah Guess

Oct 27, 2015

showed up to service department and got right in was greeted fast. everything done in a fast costly manner.

Don & Lou Kubatzke

Oct 27, 2015

We want to especially thank John Wollny for all the time he took with us while we were dealing on our new truck. He takes so much time to explain everything, and to make sure we were pleased with our purchase. He thoroughly went thru all the new features on our truck. He is very knowledgeable on what he sells. We also, want to thank Delbert, chuck, and John for making sure our truck was everything they told us it would be. That's why we keep buying from the Bocker Group, plus, they really take care of their customers.

Jim H

Oct 22, 2015

I have now purchased 3 vehicles from Bocker over a 9 year period. I drive 100 miles from home to make these purchases because they make the car buying experience hassle free and well worth the drive. Delbert and Kurt take good care of me on price and trade-in value and go out of their way to find me exactly what I want, even if they don't have it in their inventory. They will do the leg work to make you happy and get the vehicle you want without all the back and forth of negotiating you get from many other dealerships. I tell all my friends and family in the Chicagoland area to head to Bocker if they are looking for a GM vehicle.

Mike Robertson

Oct 21, 2015

The repairs done to my car fixed the problems I had.

sara sullivan

Oct 20, 2015

When I called I was able to get in the next day. Got there at 7 and was done at 11:3. Did not have to make other appointments, and was able to drive my car home that day. Thanks for getting the job done that day! Will come again to Bockers.

Camaro Owner x 2

Oct 17, 2015

Have purchased 5 cars over the past 10 years, 4 with the same sales person, and have had the best sales experience ever. They go above and beyond to make sure they have or find exactly what you want. They make sure you know everything about the car (new car overview) before leaving the lot. Service staff is the greatest. From making the appointment (Wayne, Brad, Gary) to checkout (Kathy, Re'gine) they make you feel special. On top of that, the workmanship has always been top-notch...done right the first time.

Barb Mellinger

Oct 17, 2015

Bocker Auto Group has the BEST staff, service department and overall customer service. I have purchased multiple vehicles & have made numerous referrals for relatives and friends who have also bought from them. I would recommend this dealership to all in the market for new or used vehicles w/more than fair trade-ins if needed.

Satisfied Customer

Oct 16, 2015

Pleasure to do business with. Willing to negotiate to the point that made both side happy with the deal. Sales and service have been great in my dealing. Willing to keep working on the problem until they get it correct.

Scott M.

Oct 16, 2015

Kathy in the Service Department went out of her way to connect me with the Service Manager to resolve an issue with a critical fleet vehicle. The vehicle was quickly back in service. My organization had minimal down time.

Patrick McDermott

Oct 15, 2015

Great service. Problem was diagnosed quickly, parts were obtained quickly, and I had my car back quickly, fully repaired.

Ed Campbell

Oct 14, 2015

I am very pleased with all the sales and service personal I have come in contact with. The service department today, took care of the problems i had with my Colorado. They found the cause,notified me and repaired it very quickly.

CUBS FAN

Oct 11, 2015

BOCKER AUTO GROUP HAS THE MOST FRIENDLY STAFF. QUICK SERVICE. NICE WAITING AREA. NO PROBLEM SCHEDULING AN APPOINTMENT WHEN IT WAS CONVENIENT FOR ME.

Kurt Zuck

Oct 10, 2015

I had a mechanical issue with my vehicle. I took it to the service department at 8:00 in the morning with no appointment and Gary worked it in to their schedule and had it fixed before noon. It was not a major issue but one that I did not want to risk driving it out of town as my job requires. I appreciate the great service Gary, Brad and the rest of the folks in service have given me over the years. Thank you!

John Weaver

Oct 9, 2015

I have purchased three car from Bocker Auto Group over the years and have been satisfied with every one of them. When ever I need service done, such as, oil changes to repairs, the staff has always been friendly and helpful. I had my Equinos in for an oil change and transmission flushed, they told me what it would cost, but when they called to tell me the car was complete, they told me the cost was less then was stated. There was some work that didn't need to be done, so they adjusted the cost.

Stacy

May 29, 2015

The Boys and Girls Club of Freeport cheerleading team would like to thank Bocker Auto Group for providing a truck to be used in the Memorial Day Parade. This is an A-grade dealership and all experiences have been positive. They continue to support our programs and fundraisers. Delbert Bunker is an awesome guy, who goes above and beyond for the community. Thank you for your continued support !

Amber Wolbers

May 8, 2015

I would highly recommend Bocker Auto Group for all of your auto needs! From service to sales, these guys are the best! Thank you to Chase, Delbert and Mike for going above and beyond to get us into a reliable vehicle.

Melissa Buss

Apr 15, 2015

Staff who you can count. You will not be disapointed as Bocker stands behind their word! Quality Vehicles.

Bryden Family

Mar 2, 2015

The support, sales and customer satisfaction my family received during the car buying process was awesome. From the test drives to the purchase and paperwork. Professionalism is the best word to sum up our experience. I would like to THANK The Bocker Auto Group for an extremely positive experience.

Jim&Joan

Feb 24, 2015

We were truly impressed with everyone of Bockers employees involved in our visit yesterday. The consideration of all involved was surprising and appreciated. Thank you

Rich & Pat Fuller

Feb 1, 2015

My wife and I recently purchased our sixth vehicle, a beautiful 2015 Chevrolet Equinox, from the Bocker Auto Group. A special thanks to our salesman, Mr. Dean Obert, as well as Mr. Delbert Bunker, Mr. Mike Haffele, and Mr. Chuck Hayes, all of whom assisted us with our negotiations in a most courteous and professional manner. Having looked at other dealerships for this particular vehicle, we found that no one could match the offer that we received from Bocker's. When you are looking for the best deal on your next vehicle, come see the folks at the Bocker Auto Group in Freeport. I know we will!

paul,

Dec 2, 2014

I worked with Kevin on buying a Toyota sienna. This was the first time my wife or I had bought a car worth this much. The experience was great everything was as he explained it would be . We traveled through two states and a bad winter storm to the dealer. So it was important that Kevin explain everything before hand. He didn't disappoint all things were as he said. It had even less use then I expected, the rear DVD headphones were still in the original packages along with the remote. After a quick 3rd party inspection it was done. The experience was great as a first time buyer of a car this new and expensive. Also first time buying online, thank you cars.com

Glb

Nov 7, 2014

My experience was excellent. Gary Shorter was very good at explaining all features of my purchase. Closing the purchase was stress free and and friendly. I researched the vehicle on line and was never pressured to make a deal. I would highly recommend this dealer to anyone.

Michelle

Oct 19, 2014

Gary Shorter was my salesman. He was great to work with ! He was patient with my decision-making process. This was the first time that I didn't experience high pressured sales techniques ! I purchased a Chevy Impala LTZ 2014 and feel that I got a great deal, no other dealers could match it !

Ashley Stahl

Sep 18, 2014

I have bought and serviced 5 cars through this dealership. I can not say enough good things!! I have always been treated well on both the sales and service side. I would highly recommend this dealership to all of my family and friends.

Bette Pedersen

Aug 27, 2014

We received great service from Gary Shorter. He was well versed on all the features of the Denali we bought. He showed me how to operate all the gadgets and the funtions of all the switches. Got me in to the Blue Tooth system and the On Star. Any think we wanted cleaned or repaired were handled guickly and efficiently. I would like the company to know what a great job he did when we were looking at our vehicle. Thanks for the help.

Bette and Bob Pedersen

Aug 27, 2014

I just purchased a 2011 Danali from Gary Shorter. We were very pleased with his great service, and knowledge of this vehicle. His service was above and beyond anything I could have expected. He is very friendly an knew the answers to all the questions I asked. We would most definitely do business with him again. Thanks so much. Bette and Bob Pedersen

Kody G

Jul 25, 2014

My 1997 Chevrolet Cavalier was last serviced on 06/16/14. At that time I discussed with Brad Leverton and Robert Robb regarding the repair to my exhaust system that was installed in January of 2012. I was advised that Bocker would look at my failing and rusting 2 year old exhaust system and warranty out the parts that were in disrepair. I felt that was unacceptable that my whole exhaust system was already needing replacement after only two years. I was originally quoted with a repair price for the labor totaling somewhere around $150.00. I felt that I should not have to pay for any of the labor or the parts as the exhaust system fail prematurely. Service manager Robert Robb went on a long, elaborate story about how my driving habits caused it to rust out, basically refusing to just accept the fact that the parts put on were sub-par. It was then agreed upon by myself and Robert Robb that Bocker would pay for half of the labor for the repair. My total for that service bill was $64.61. Fast forward to 07/21/14 and I found a rattling in my exhaust system. I was advised by a reputable mechanic at Auto Repair Specialists that my exhaust heat shield/cover was loose. I proceeded to take the vehicle back to Bocker. Wayne McCarthy was my service adviser at this time. I was called back on 07/22/14 and advised that the heat shield was rusted through and that it was removed to get rid of the rattling. Here is where more problems start. I was previously advised that all exhaust parts in disrepair would be replaced on 06/16/14. This obviously was not done. Wayne advised that the catalytic converter would need to be replaced. How is this possible? The exhaust system is just over two years old. What brand/type of sub par parts were originally put on this car in January of 2012? Why was the catalytic converter skipped over on 06/16/14 service? Why is Bocker refusing to own up that they tried to just get by with replacing the muffler only on 06/16/14? Wayne advised that the converter would be replaced free of charge, but that I was responsible for the labor totaling somewhere around $100.00. This does not line up with what was agreed upon by Robert Robb on 06/16/14. This part did not all of a sudden fail in a month. The catalytic converter obviously needed replacement on 06/16/14, but that was not done. This is completely unacceptable service and as a customer I deserve better. Wayne McCarthy wanted to completely disassociate himself with the situation and provided little to no help. All the while, providing rude and unkind answers and service. It is time that this specific associate is worked with to improve his demeanor towards customers, moved to a different department, or fired. The only way I will be satisfied with this repair is if the catalytic converter is replaced free of charge and that Bocker pays for all or half of the labor as promised by Robert Robb on 06/16/14.

Pierce

Oct 29, 2013

I was very pleased with the repair process. Although it took longer than planned, the auto collision department kept me informed of where they were throughout the process. They also took care of the additional insurance contacts & payments so it was all taken care of by the time my car was finished.

Rich & Pat F.

Aug 3, 2013

We have purchased 4 vehicles from Bockers and have received nothing but courteous, friendly service from everyone associated with this dealership. Salesmen Dean Obert, John Wollney, and Chuck Hayes have always gone above and beyond when it comes to working out the best deal possible. And these gentlemen keep in touch with you every step of the way. If you cant find what youre looking for elsewhere, come to Bockers. Believe me, if they dont have it in stock, theyll do whatever it takes to find it for you! Kudos to all at Bockers!

Kathy F

Jul 12, 2013

Spectacular service from the staff. Salesman Brandon is the best! He not only helped us find the best first car for our daughter, but makes the process go very smooth. Brandon set up the surprise for our daughter by putting a big bow on the car. If you want a new car or even a used car, you should go to Bocker Auto Group! Great variety of automobiles, awesome staff that make you feel as family. We love the car we bought our daughter and would go back again!

Trevor

Jul 5, 2013

Dealing with Brandon was just a pleasure, he was very knowledgable and the paperwork was explained with great detail! I would definitely recommend Bocker to a friend and I'll be back when I'm looking for another vehicle.

Ray and Ruthalie

Jun 27, 2013

Our salesman (Brandon) was friendly and courteous. The I-pad to entertain our grandson while we took care of paperwork was a nice touch. He could always get a job as a babysitter if this sales thing doesn't work out. The car was clean and well represented. All in all a very painless experience.

Heather G.

Jun 26, 2013

I have always purchased my cars from another local dealer, Brandon Busker convinced me come in to look at a car and I am glad I did. Not only did they have exactly what I wanted, the entire staff was friendly and welcoming. Mike Haffele made the paperwork effortless and that's usually my least favorite part. overall a very professional and pleasant car buying experience. Brandon went above and beyond to provide the best possible service, I would refer anyone looking for a car to Bocker. I love my new car!

MDP

Jun 24, 2013

Our family has purchased five vehicles from Bocker's over the last few years. Three new and two used. Rick Freese was the salesperson on all of these purchases. Rick has always been fair and friendly and willing to go the extra mile to make our experience a good one. Over the years, I've worked with the sales, service and parts department and in all cases the Bocker staff has done an outstanding job. It seems to me that this customer focused attitude starts at the top with folks like Mary and her management team. I would and do recommend Bocker's to my friends.

Tyler Miller

Jun 18, 2013

I just would like to say that buying a new car is a major decision financially and those at Bocker understood that and provided a stress free/pressure free environment.

Jessica Barthes

Jun 14, 2013

We had an awesome experience. Brandon was an amazing salesperson. He was very friendly and helpful during the entire process and patient with our 2 children. thank you so much!

CLS

Jun 13, 2013

I have always had excellent service when going to Bocker Auto Group. Rick Freese is especially helpful and great to work with. He has always been straight forward and fair with us. Everyone else has always been friendly and helpful too. We will be returning to Bocker for our next vehicle purchase. We also like the service in the Quick Lube for getting oil changes. They fast, friendly and do a good job.

Brent Shoemaker

Jun 11, 2013

I have purchased 3 new and one used car from Bocker in the last few years and the buying process has always been excellent. The staff is always helpful,and answers all my questions about the vehicle and the service process. The service department staff is super and provides excellent support. I would like to give a special mention of the sales consultant Gary Shorter that I always work with to purchase a car. He is excellent and makes certain I am pleased with all aspects of the whole buying process. Gary takes the time to explain all aspects of the vehicle that I want to purchase and always follows up more than once to make certain I am pleased with vehicle. My next main vehicle will be purchased at Bocker and from Gary.

Jackie O

Jun 7, 2013

My husband and I have been customers of Bocker for several years and just purchased our fifth vehicle from them. We recently welcomed a new baby into our growing family and needed a larger vehicle. We were able to buy the exact vehicle we wanted without settling for anything less. We are very pleased with the service we received through out purchasing process. Needless to say we are very happy with Bocker and they will have our business again in the future. Definitely recommend Bocker to all those who are looking for an enjoyable experience when purchasing a vehicle.

Mark Eykamp

May 26, 2013

Salesman Curt Baumann and the support staff have made our buying experiance very enjoyable. The facility is clean & neat. The parts & Service staff are adult and understand how important the after sales service is. My family has purchased 5 cars a mix of new and used and are consitantly satisfied with everything they do. They are not pushy, they listen, your concerns will be addressed, YOU WILL ENJOY BUYING AND MAINTAINING A CAR AT BOCKER AUTO GROUP!

dopp39

Mar 13, 2013

Keven Fleischer and his sales manager and the others were the best after dealing with very pushy Ford dealer and getting royally screwed by J.H. Barkau and Sons screwed me really bad on car and service i was really jumpy and reluctant on dealers they didnt follow any dealer playbook rules and worked for me and to get what i wanted Bocker shop put my trust back in dealers shops i got a deal of a lifetime on a used car that will last a lifetime i am disabled with almost no income and had a accident check they didnt take advantage of my situation budget or anything instead i got a deal of a lifetime with only a few small repairs left for me to do thanks so much guys

ymaninc

Jan 17, 2013

Bought 2001 Jeep Cherokee from the and they would not stand behind the vehicle the next day after i drove it off lot.

Chris

Dec 4, 2012

The Sales Staff is pleasant and knowledgeable. Very customer oriented and easy to work with. Facilities and bathrooms are clean and neat.

Kris B

May 17, 2012

Very happy with my vehicle and the customer service.