Bommarito Volkswagen Hazelwood reviews

enohyska29

Oct 28, 2016

I bought a brand new TDI Passat from these guys in 2015 and also bought a warranty plan that cost me around $3500. My car was effected by the TDI recall, i am therefore trying to get a full refund on my part because i never got to use it. They keep going back and fourth with their costumers and they never actually solve the problem. I will be calling the local news and reporting a story on this matter, it is not right to sell a product at your dealership and not claim responsibility, this is fraudulent. I am sick of being played with.

Ann M Rule

Oct 23, 2016

Everyone at the dealership went out of their way to make sure we were satisfied with our purchase. Joe was great and very helpful--even staying late to make sure we understood how to operate the vehicle.

Vinegarcider

Oct 20, 2016

This is our second car from this dealership. Friendly, helpful, low pressure sales. Happy with our deal and the experience of car buying. Thank you.

Melissa Greenmonstergirl

Oct 19, 2016

I have bought 2 cars here and about to turn in my TDI and purchase another if all goes right. Excellent service and correspondence to know what's going on at all times.

matty_stl

Oct 12, 2016

I got a really good price without too much haggling. There were a few issues with my car in the recent weeks after I bought it, but they fixed each one quickly and even seemed happy to help.

M

Oct 6, 2016

Great experience purchasing a limited edition Volkswagen from this group. Worked with Brian from the internet group; very funny and quick to respond. Had some delays in getting to financing the night of pickup, due to end of the month stampede, which was frustrating because my paperwork was already negotiated and filled out; only had to dot the is and cross the ts, but outside of that easiest car buying experience in all my years.

#pinkbeetle

Oct 4, 2016

Great experience purchasing a limited edition Volkswagen from this group. Worked with Brian from the internet group; very funny and quick to respond. Had some delays in getting to financing the night of pickup, due to end of the month stampede, which was frustrating because my paperwork was already negotiated and filled out; only had to dot the is and cross the ts, but outside of that easiest car buying experience in all my years.

Kathryn

Sep 22, 2016

From the moment I made contact with my Sales person ,Andre Branch,to the final new vehicle review, which was through and professional, I will probably always return to Bomarrito for ALL my vehicles. I came to test drive a used vehicle and left with a BRAND NEW vehiclce in the same price range with terms that exceeded my expectations.The experience was exceptional because the facility was clean,provided a nice customer service waiting area and the atmosphere was professional.It was a pleasure working on my terms with Paul Carter and I was greeted by Marc Gaby,sales Manager, and that made an impression. He took the time to introduce himself.....that speaks volumes in terms to personal customer service. The team worked with me to secure the auto loan terms I needed.

JOY1993

Sep 21, 2016

I strongly recommend Bommarito Volkswagen to all VW fans. It's the best place to find what you want and to make a deal. Mike White was my salesman. He is so easygoing, patient and knowledgeable. He even cleaned my car by himself!

joy1993

Sep 20, 2016

I strongly recommend Bommarito Volkswagen to all VW fans. It's the best place to find what you want and to make a deal. Mike White was my salesman. He is so easygoing, patient and knowledgeable. He even cleaned my car by himself!

Sheila Jolly

Sep 16, 2016

Myself and my daughter have bought new cars from Joe at Bommarito, he is amazing! We couldn't have asked for Better Customer service!!

Asaunders6808

Sep 16, 2016

Joe Grayson was my salesman for the second vehicle in 8 months. He is a great and knowledgeable salesman. If you're looking for a great dealership and salesperson, go on down to Bommarito Volkswagen and ask for Joe.

Davidt39

Sep 16, 2016

Joe Grayson provided excellence service as usual. If you want a great with an extremely knowledgeable and helpful person, ask for Joe. The service and finance departments are also very helpful and make the Hazelwood experience very pleasant. We also love the free Starbucks, ice cream and morning donuts.

Danielle B

Sep 15, 2016

Called ahead to come look at a vehicle. It was pulled up and ready to go! We bought it that night. The buying process was easy and the finance guy even stayed late to get everything completed! I would like to thank Mike White for the great customer service.

DanielleB

Sep 15, 2016

Called ahead to come look at a vehicle. It was pulled up and ready to go! We bought it that night. The buying process was easy and the finance guy even stayed late to get everything completed! I would like to thank Mike White for the great customer service.

Zeke2

Sep 13, 2016

There is so much to say about Joe Grayson and John Sanchez. I have never been treated so royally before. The phrase, "Going above and beyond the call of duty," doesn't do this these two justice! I WILL recommend this dealership to everyone I know!! Everyone had a genuine smile on their faces from the detail people to the front receptionist! I'm so glad I came here! Give them a try. You will NOT be disappointed!!

Shelbyw

Aug 31, 2016

I can not even begin to express how incredible this dealership is. Joe goes above and beyond to make sure that you leave with the car of your dreams! And the best part? When you leave, he isn't done! He checks in on you, shows you that your business was appreciated, and does everything he can to make sure that you are happy with your new car. I'll never buy a car from anyone else!

GRichardson

Aug 19, 2016

We've had four great VWs, including two from Bommarito: a 2013 Sportwagen, a wonderful car, and a 2016 CC that's the best buy in driving machines. We can't imagine buying elsewhere. They are among VW's 20 best international dealerships (for excellent reasons) and employ Missouri's only two top-rated service techs. Every employee we've dealt with has been gold-standard. Bommaritto is more than worth extra miles of driving (we have two closer dealers). Our salesman Joe Grayson made every detail of buying and delivery a pleasure and was infinitely patient in explaining the CC's fantastic array of intuitive bells and whistles, linking IPhones and making other settings. Impressive. Managers George Bussey, an ol' Teddy bear, and Marc Gaby are delightful and finance's John Sanchez ... these people are rarities in any business. Same for service personnel. We give precious few five-star reviews. Bommarito Hazelwood earned this one.

Gigi

Aug 18, 2016

Our salesman was thorough, considerit, and very helpful. The business manager was as well. Overall it was a good experience and I would return to purchase another vehicle.

Ren2622

Aug 13, 2016

I found this dealership during an internet search. I was hesitant to drive out of state to purchase a new car but am so glad that I did. Although I didn't qualify for a couple small incentives that were included in the net price they were able to find another incentive to keep the price of the car down to very, very close to what was advertised.. In addition I got a great deal on financing! I left with a new VW and payments within my price point. Even after the sale they were great to answer any questions. I have and will continue to steer potential buyers in their direction. Make the drive to Hazelwood - you'll be glad you did!!

Ren2622

Aug 13, 2016

I found this dealership during an internet search. I was hesitant to drive out of state to purchase a new car but am so glad that I did. Although I didn't qualify for a couple small incentives that were included in the net price they were able to find another incentive to keep the price of the car down to very, very close to what was advertised.. In addition I got a great deal on financing! I left with a new VW and payments within my price point. Even after the sale they were great to answer any questions. I have and will continue to steer potential buyers in their direction. Make the drive to Hazelwood - you'll be glad you did!!

Wisernow

Aug 8, 2016

Bought a 3 year old Nissan from them. Same old back and forth sales tactics had to check with manager 4 times to finally get price. Have not had car 30 days and air conditioner went out . Called them and they said not their problem. Car was also not cleaned up very well found toys under seats etc then they left mats in trunk which didn't match and stained Be careful when buying a used car from these people . They just want a huge volume is used car sales and don't care about the customer

Ronnie48

Aug 7, 2016

We stop by this dealer to just see want they had, and met Brandon the best sales person. He made it feel like a friend showing a car I like rather then a sale person out to make a deal. We purchase an SUV from them and will be doing business with them again. We are sending anyone we know looking for a vehicle to go see Brandon.

tiguan owner

Aug 3, 2016

both Marc and Joe made everything about the transaction smooth and uncomplicated. Joe was even closing out another sale and still found plenty of time for any questions we had. We bought a car 3 years ago from Marc Gaby and had a great experience, which is the reason we came back for another. I would recommend either one to a friend or family member.

theAzera

Jul 26, 2016

We were recommended to this dealer by another satisfied customer. Our salesperson, Andre Branch, made our experience great. He was knowledgeable, honest,no pressure. He suggested a car with features I was looking for and it actually had a few I had forgotten that I wanted. The car was late model pre-owned and small concerns were addressed to our satisfaction. We walked away feeling really good about our investment. Kudos to Andre for the great experience.Cary

TN2000

Jul 16, 2016

I meant to write this review a while ago but never got to it! I was in dire need of a car a few months ago and Alex Wolff was very helpful and professional. He helped me find an affordable and reliable car(ford focus) that I have had absolutely no problems with. Very trustworthy and overall smooth transaction. Definitely ask for him if you are looking to invest in a car!!

Yvonne

Jul 13, 2016

My sales person was Dave Smith (aka) Big Dave.. great person to do business with. I never felt pressured during my transaction and that was a good feeling. Dave did a great job getting the price that I wanted to pay for the car and the extra amenities that I wanted in the vehicle. I truly feel that if I had felt pressured I would have not purchased this vehicle. Thanks Dave for letting this be a pressure free experience. I would highly recommend this sales person and dealership."Thanks Dave job well done!"Yvonne R. Hughes

Chester Rebel

Jul 3, 2016

Excellent attention. Promises kept. Overall, a great buying experience.

Ely

Jun 25, 2016

They provided us excellent service. He took his time explaining the procedure during buying my new car.. Yayy Brandon

Jorgo58

Jun 22, 2016

This is undoubtedly the best dealer I have ever worked with. The attention I received from everyone I delt with was extraordinary. This location is a low pressure, high information place that truly makes it a pleasure to deal with.

Son

Jun 22, 2016

Joe Grayson helped solve my problem and got my son in a reliable vehicle. I didn't think I could have gotten it done without his help.

Patrick M.

Jun 17, 2016

"Big Dave" Smith took great care of me. Catered to my needs and made sure I not only got the most bang for my buck but made me feel comfortable and in the loop throughout the process.

Andrew Swyers

Jun 9, 2016

Kevin Hall & Marc Gaby both took excellent care of me with my new 2016 Passat. They pulled strings to make sure I ("the customer") was first priority. I have bought many cars over the years and the experience I had at Bommarito Volkswagen tops them all!Great Job, gentlemen!

Jessica_Beamer

Jun 3, 2016

Excellent service! I had been looking at several dealerships with no luck and finally ended up at this one. They were very helpful and friendly! I worked with Mike White, who is very helpful and easy to get ahold of! I had numerous questions that he had answered after hours for me! I really appreciated all the help I received! My experience was great, I would highly reccomend them!

Lance Luly

Jun 2, 2016

It all started when I went looking for a used Touareg. Bommarito VW had what I was looking for, almost.It was a 2014 at a good price. Joe arranged for my test drive and all went well. This car however, was not certified. After a couple rounds of negotiations Joe was able to get the car Auto World certified. There were a couple of spots in the headliner and Joe had the excellent staff of Bommarito expertly clean and repair perfectly.I am well satisfied and recommend Joe and Bommarito whole heartedly.

Noserj

Jun 2, 2016

Sales staff, Joe Grayson, & sales manager, George Bussey, were very accommodating a half hour before closing time on Memorial Day. They stayed late to work with us. Joe found the perfect vehicle in our price range and handled all the details from scheduling some small touch-up repairs to pairing the Bluetooth feature with our phone. We loved the service we received. They completely exceeded our expectations. Closing the sale was a breeze with the knowledgeable and personable finance manager, Paul Carter. This is our second purchase from Bommaritio and we would highly recommend them to anyone looking for great service and the best deal on a new or used vehicle. Thanks to all who worked to make this an enjoyable car buying experience.

heardgirls

May 11, 2016

My daughter and I both started with George as our salesman, and he worked hard to find us a GREAT car but unfortunately we did not find the perfect fit at his lot...... that did not stop George. He made sure we got connected to another salesman with the perfect car.We both bought a car from Bommarito, just not from George.What a GREAT salesman. His amazing effort and honesty really made our purchase feel like we were buying from the right company. We would have both gone to other dealers to find cars, but George made us feel we were in the right place.Thanks George.and Thanks Bommarito

car couple

May 6, 2016

My husband and I have purchased quite a few vehicles. We have quickly learned that you can purchase a car from any dealer, but the sales/purchase experience can be painful. We purchased a vehicle from Bommarito Honda a few years back, Aaron Harrington was our salesman then. He made an impression from the start, by far the best sales/purchase experience that we had had in all our years of car buying. When we started looking for a VW we reached out to Bommarito again, hoping to have that same experience. Aaron promptly got us in touch with the salesmen at VW and they got the ball rolling with finding us a vehicle. Aaron had set the bar pretty high on our last experience, but Joe Grayson, our sales man for this purchase, and Marc Gabby went above and beyond, making this past purchase the best that we have ever had! We would and will recommend their dealership to everyone! We've been to a lot of them, and started the purchase process from at least 4 other dealerships. Bommarito is the by far the BEST dealership in St. Louis!!

Gbritton4

Apr 27, 2016

Unfortunately we couldn't find a car that fit what we were looking for but Mike White, the Internet sales manager at Bommarito VW in Hazelwood made our search much less stressful. He was patient and didn't hound us as we broswed the lot. He was honest and up-front and also tried to find us a car that fit what we needed. Like I said thought, they didn't have what we needed. I wish I could've bought through him but next time, I'll be giving him a call.

Jim

Apr 23, 2016

I was expecting a long and frustrating process to buying a used car. The opposite was true! "Big Dave" Smith and John Sanchez worked quickly and had me on the road with a quality used car during my extended lunch break.

cjgerner

Apr 18, 2016

Joe Grayson made us feel as if we were valued customers. He listened to our needs and did everything he could to accomplish what we wanted. We left with a beautiful Passat which we will enjoy for many years to come. The sales manager, Marc, also, was a huge help with our purchase. It's great to work with people who do not fool around and who give you an accurate price and then follow through as promised.

Inhisimage

Apr 10, 2016

This is the first dealer and dealership that has worked on making my experience simple ,non stressful, and not lengthy. Joe Grayson continuously said "if I earn Your Business" then he went to work to do just that! He was so very patient and professional. The finance department, I think his name was Paul also worked to get the lowest interest rate. What an awesome dealership!!! What an awesome experience! I love my car!

Shawn M.

Apr 3, 2016

A little background this is my 8th time buying a car, but by far the best experience. Mike White was my salesman only his 2nd week there and was very knowledgable about the brand and was extremely helpful at getting me the best deal. Mark the sales manager was awesome as well. Literally spent less than 1 hour in the dealership from start to finish. Besides who offers 5 years free oil changes and maintenance? NOBODY! Awesome experience, Thank you Bommarito!

StacyHose

Apr 1, 2016

As with most, buying a new car is a hassle. However, between the patience and humor of "Big Dave" Smith and breezing through Finance with Paul Carter, finding my perfect car was actually a pleasant experience. I left there that day sending out a message to my friends that are in the market for a new car to visit Dave and Paul.

Oakville Buyer

Mar 31, 2016

No surprises. In dealing with our sales rep (Joe Grayson) to our final closing their were no surprises. Our purchase, which was very satisfactory to us, was a pleasant experience. I would DEFINITELY recommend Bommarito VW to someone else.

Oakville Buyer

Mar 30, 2016

No surprises. In dealing with our sales rep (Joe Grayson) to our final closing their were no surprises. Our purchase, which was very satisfactory to us, was a pleasant experience. I would DEFINITELY recommend Bommarito VW to someone else.

Sethism

Mar 25, 2016

I previously worked at a local competitor and usually by my Volkswagens from them However, Bommarito had the exact car that I wanted, so I called the number on their website and was greeted by a very polite Joe Grayson. Joe confirmed that the car was in stock and I requested an appointment the following day at 5pm, an hour before the dealership was scheduled to close. When I arrived, Joe had the car sitting right out front, clean, and ready for a test drive.After the drive, we went inside to talk numbers, and Joe went immediately to the internet sales price, which included all available rebates, without me having to request or identify any of them. The only negotiation necessary was for my trade-in, and we arrived at a fair offer after several negotiations, which Joe was very willing to advocate on my behalf. We got an excellent Sportwagen at an unbelievable price. At no point during the negotiation did I feel pressure to buy the car, even though Joe, his manager, Al Tabrizi, and the finance officer, John Sanchez, were all over an hour late getting off work. John and Joe stayed 2 hours late to wrap up the paperwork, and John articulated the financial products very clearly, was zero-pressure, and was honest and transparent in every aspect. This was by far the most open and easy car transaction I have ever dealt with, and I know exactly where I'm going for my next VW purchase.

Zhana and Sten

Mar 13, 2016

I hate annoying seals people who push and don't even listen especially if you have ascent. This was the best car buying experience we ever had . Our Seals Consultants Joe Grayson was amazing !!! Hi did give my husband and me plenty of time to look the car. We test drive the car without supervision !!! Hi was very helpful and knowledgeable. The entire stuff was so patient we showed without appointment two hours prior closing on Saturday !!! Thanks to them we left with our new car !!! Thank everyone we will come again !!!

webbkr

Mar 11, 2016

I purchased my first car a couple of weeks ago, and I couldn't have asked for a better experience. Everyone was very helpful, polite, and accommodating. They truly look out for their customers. Couldn't have asked for a better experience!

JanMC

Mar 10, 2016

From sales (Chuck Tomsen) to sales manager (Mark) to loan officers (John and Paul) to service (Paul Fix) we were treated like royalty. We will definitely be back for service matters and for any future car purchases. Wonderful experience!

Sem

Mar 4, 2016

Joe Graysonmade the purchase of our new car a really pleasant experience!His courtesy, understanding, fairness and professionalism are exceptional.We will come again.Thank you Joe !

cgfighting1

Mar 3, 2016

Joe is super patient and helpful. I am an international student and I am a female; and I had difficulties understanding the features and some of the "technical" words. Joe spent a lot of time patiently show me what he means till I understand and I am really appreciative of the time and efforts he spent to help me. He explained me different options I have and let me decide to take the one that I am comfortable with. I am glad that I get a car that I like at a good price with Joe's help.

Kbelton6

Feb 29, 2016

Very organized , everyone was so welcoming and joe Grayson had the best customer service I mean he really worked with me and finding the right fit

buggirl6

Feb 25, 2016

From my first initial email and all the way through the vehicle delivery I could not have been more pleased. Alex the sales guy was amazing and explained everything very thorough. And I can't say enough good things about Marc the sales manager. He went above and beyond for me and got me into the car of my dreams! You guys have definitely earned a customer for life! :)

ths

Feb 25, 2016

Needed to purchased a used vehicle in a hurry, I found one I liked and Joe Grayson did a really great service working with me on this deal.

MandaMorgan

Feb 11, 2016

We had a great experience with Joe Grayson at Bommarito Volkswagen. He was very informative and helped us get a great deal on our new Golf. Even though we were in at the end of the night, he still stayed around after the paperwork was done to show us the details of our new car. He even offered to return our rental on his day off. Would definitely recommend to friends and family.

JameTDI

Feb 8, 2016

Called Dealership prior to arriving about the car I was interested in. They had it fuelled up and washed ready for me to test drive. Neal, the salesman, was fantastic. He catered to our kids and was mindful of our time. We did not plan on buying the vehicle that day, but Neil and the Bommarito team really gave us a no nonsense deal. It was the most smooth process for buying a car that I have ever had. I would buy another car from them in the future without hesitation.

shannonethan93

Feb 6, 2016

My husband and I had been contemplating buying a new car for our daughter. We had been to one other dealer and had a bad experience. We then decided to take our time and begin to look at other places and weigh our options. The day we went to Bommarito we had no intention of buying a car we just wanted to check out the Jettas and ask a few questions They had many to choose from and we ended up going in and Joe greeted us at the door. He asked us if we had been helped and if we needed anything. From there out he worked with us, answered all our questions and was extremely patient with us!!!! We had many questions. If he didn't know or wanted to make sure he had the exact answer he went and found the person who could answer it. All the persons involved in the sale/lease of the car at Bommarito were helpful. They educated us on leasing vs buying and we are very happy with our decision. We thank Joe for all his time and patience!!

Ezrin11

Feb 5, 2016

Despite what the media is saying about VW, I am a loyal VeeDub fan and as always, great service everything i bring my car in! Keep up the good work!!

Originaljk555

Jan 22, 2016

I haven't bought any car from a dealership in over 20 years. I was hesitant, but my wife has always raved about her experience with Bommarito's Nissan dealership. We found a small car online and took it for a test drive. It was nice for an older used car, but just didn't have that connection with me. Our salesman found many other comparable cars for us dueing the test drive and we decided to try another.This turned out to be the car I was foing to purchase. We waited for almost 3 hours before we needed to leave for the night and didn't get to sign the paperwork. Even with the wait, this is where our salesman shined. Joe Grayson knew that I had no means of transportation during the day, so he offered to come to my house and bring me back the next day. He has remained dedicated to creating a relationship with his buyer and displayed a level of dedication I never expected. He is the reason this experience has been so positive and I consider myself lucky to have a salesman who cares for and respects his customer.Bravo Joe!

Mshogue04

Jan 17, 2016

I've bought 2 cars previous and had bad experiences. The salesmen were always worried more about the sale than the customer but going to this dealership was the best!!! All my questions were answered and I left feeling very happy!!! Thank you

Marybeee

Jan 2, 2016

My husband and I went to the dealership just to see if the Jetta was comfortable for my husband...some cars are so low that his head hits the roof...and it was just right. Joe Grayson was very helpful and reassuring, the Jetta was the perfect car for us and a deal was made. The dealership was very busy, Joe kept us informed all during the process. So happy this dealership is in North County, close to home and on my way home from work.

bk123

Dec 31, 2015

I only buy a new car every 6-7 years and this time was the best because of Jay. He listened to all my concerns before and after the purchase, and didn't waste my time. I love my new VW CC. And, the hospitality and showroom were excellent. Thank You

ygsn

Dec 28, 2015

Joe made buying a car really easy. I told him what i was looking for and he pointed me in the right direction. He helped me make a good decision on what vehicle was perfect for me. I have to say I've never had a better experience spending 29k dollars . Im glad i got to spend it with Joe. In return i got a car i am very very very happy with ! Go Bommarito and thank you very much Joe!

GottaloveVW

Dec 24, 2015

Joe did a fabulous job in helping me select and purchase my 2014 VW Jetta. He was very personable and knowledgeable without pressuring me to close the deal. He was also respectful of my time during the test drive and purchase transaction. In both cases, the car was warmed up, clean, and ready to go. I was already a fan of Bommarito because I have had all my cars serviced there, and now I am a happy owner of a Jetta from their pre-owned fleet. Thanks, Joe!

mssha

Dec 22, 2015

I first looked at cars at this dealership, then saw a car at the dealership across the highway. Joe Grayson had no problem going to the other dealership to meet with me there, to test drive the car. He worked very hard & patiently with me, never pressuring me to purchase the car. Joe's customer service is superb, he had a lot to do with why I bought the car from the dealer. Joe was willing to help from beginning to even after I purchased the car. I have told people when they go to the dealership to ask for Joe Grayson.

mitulsat

Dec 14, 2015

The dealership gave me a fair value on my trade-in and an exceptional deal on my new 2016 VW Tiguan. I would recommend this dealer to anyone in the St. Louis area looking for a competitive deal for their next new vehicle.

Lynda Pate

Dec 11, 2015

I just purchased a car on Black friday Nov2015 (Dre') was my Salesman he was (Execellent) he answerd all of my question very caring . This is me Second Vw that i have purchased from them. The service dept is Great aslo Paul that works in this dept is also caring and very patient .

jheit

Dec 11, 2015

Joe Grayson was a great help to us in purchasing a new car. While to us it is never a pleasant experience, Joe made us feel at ease with his calm demeanor and welcoming attitude. He was very helpful in all aspects of the sale.

faiq

Nov 30, 2015

A great dealership with a great staff. I recently bought a 2012 passat tdi se CPO and it was a wonderful experience. Joe Greyson is a very cooperative young salesperson and he has helped me out with anything ive had a concern about since i got the car. I highly recommend it.

moonwoo

Nov 24, 2015

I called the dealership to see if I could get some offers on a Jetta or a Passat that I was interested in leasing. Joe Garyson was the sales representative who picked up the phone and I have to say that he bent over backwards to help me get the best deal on a car. He was very professional and there was no pressure sales tactics during our interactions. The car that I desired was not in stock at the dealership so Joe and his manager searched hundreds of miles to find a vehicle and color of my choice (and brought it back to St. Louis!). Once the vehicle was located, everything else was a breeze. They worked efficiently and professionally. Everything went as it should have and I have no reservations in recommending Bommarito VW and Joe Garyson to anyone who may be in the market for a VW.

ranger

Nov 24, 2015

I was searching online looking for a new car for my Mom (who is disabled and retired). We looked at several different models and worked with several different reps from different dealerships. Mom needed several options due to her disability and we needed to find the right price on the best possible car for her. We chose a Golf SE but were concerned that she couldn't afford it. After working with several other VW dealerships online we found Alex Woulff at Bommarito. He was able to get the car in the color that she wanted at the trim level she needed at the price she needed. Alex was very easy to work with and highly efficient. We worked with Scott in F&I and he was also very good (even during a total power loss). Everyone there went out of their way to make us comfortable and the whole experience was terrific!

VWJetta

Nov 15, 2015

We saw the car we wanted online and salesperson Joe Grayson and worked with us to see if it was the car we wanted. Did not pressure us to buy or choose a higher-price car. Once we decided to purchase, Joe was extremely efficient and moved quickly through the process -- only delay was waiting about 20 to 30 minutes for finance person to be available. Finance person Scott was great, laying out the options simply and letting us decide on best option for us. In and out in about 2 hours - best car buying experience ever had.

nissanowner

Nov 11, 2015

Fred made my car purchase easy. He personable and friendly and understood the process of how to make the buyer feel at ease. I would recommend the dealership and salesman to anyone looking for a great car to buy.

JohnnyV

Nov 3, 2015

Joe Grayson couldn't have been more helpful or patient with us. He was able to work around our schedule to get the deal done. I would and have already recommend him to anyone.

JakeK66

Oct 1, 2015

Joe did a great job in getting the exact car I was looking for. Went above and beyond making sure it was perfect at a great price!

Darrylatcitizens

Sep 27, 2015

Joe Grayson did an excellent job, very helpful and even picked me up from the airport. Came from Michigan to buy a Touareg because of the deal they put together...thank you!

Why are these kids calling me Dad?

Sep 27, 2015

I was in town for the weekend and needed to buy a car for my daughter who is a student there. I found a suitable car at Bommarito VW through Edmunds website. The car was priced slightly above my budget. I called a spoke to George Bussey, and told him my budget on that car. He spoke with his manager and called me back quickly. When I showed up to look at the car, he had it brought around, and let my daughter and I take it for a test drive. We liked what we saw. There was a small issue with the car, which I asked them to remedy (TPMS indication), and they fixed it while we waited to do the paperwork. They found us financing at an attractive rate, which will help my daughter to establish a credit rating. I have purchased quite a few cars, and my experience with George and the team at Bommarito VW was among the most pleasant experiences I have had. They had a great vehicle, and I bought it at what I consider a fair price. There was no pressure, and no games.

lspapes

Sep 8, 2015

He was very knowledgeable, helpful and courteous. He made the experience of leasing a Passat pleasurable. They originally didn't have the color I wanted on the lot, but was able to obtain one and we had it in our possession in a short period of time. Whole experience was excellent.

abc124

Sep 5, 2015

Joe Grayson is my dealer, and he is extremely helpful in answering all of my questions regarding the car and the various coverage. He also try to make everything more convenient for me, including lending me his office and computer to purchase insurance, and try to help to allow me to use debit card to buy the car. He even gave me some gifts from the store, including two key chains and two vehicle cup holders. I really recommend him to anyone who would like to purchase a Volkwagen car. Everyone else in the store is really helpful and friendly as well. It is a great buying experience overall.

RS

Sep 4, 2015

My wife and I were looking at new Golf Sportwagens during non business hours when we saw the new Golf R and fell in love with it. We returned the next day and met Joe Grayson who arranged for us to test drive the car. Joe is very professional and does not use any pressure tactics to try and close the sale. What impressed me most is when I called the next day to make sure several things were being done with the new car, he had already made sure they were done. I never saw him taking notes, but obviously he was paying close attention. I had the best car buying experience in years, and I will recommend Joe to anyone looking for a new VW.

Denice504

Aug 29, 2015

The Bommarito VW salesman, Joe G., got us the deal WE wanted. There was no high pressure sales pitch and the folks there seemed honest. We are happy with our purchase and look forward to a postive relationship with this dealership in the years to come.

Moe Ali

Aug 29, 2015

One of the best dealership I have ever been to! The people are super nice. If you ever go there try getting Joe Grayson. He knows what he's talking about and will answer all your questions. He will be straight forward if you want him to be, no car political games. There cars are 100% good go go that has been passed in inspection. A very professional dealership with such a kind heart for sending cookies. #Bamiritosalltheway

tigertom58

Aug 29, 2015

I needed a used vehicle as someone totaled mine. I was torn between the SUV they had and one at Suntrup. It took a long time to decide, since they were able to go lower than Suntrup, I went with Bommarito. I got my car Friday night but on Tuesday it wouldn't start for me to get to work. I was so upset. I called the dealership and they sent the used car service manager out to rescue me and look over the car. They even got me a rental so I could get to work for the rest of my shift. They took care of the problem, were very courteous, and even topped off the tank of gas. It's how a business handles a problem that really shows you what they are made of. I will be back when my husband needs a new vehicle!

Matts

Aug 28, 2015

Joe Grayson was extremely helpful and knowledgable about the cars I was looking at. He worked very hard to make sure I got the car that was right for me, I never felt any pressure to buy. He made sure I got a fair price and was very helpful during the negotiation process. I would highly recommend this dealership, definitely ask for Joe!

pam777

Aug 26, 2015

Our experience at Bammarito Volkswagen was in one word "Excellant". Jason took great care of us. He was kind,proffessional, enthusiastic and very knowledgeable. Thanks again for a great experience.James and Pam Byington

Ericachao

Aug 25, 2015

Joe Grayson helped us with our 2013 Tiguan purchase. He really tries his best to get you the deal you want so when you're at bommarito, ask for Joe!:)

Mfishman69

Aug 25, 2015

Joe was super easy to deal with. We came in with a basic idea of what we wanted. He was extremely helpful and not pushy at all. He walked us through all of the features, and let us take the test drive on out own as to not add any pressure which was very much appreciated. I would definitely recommend Joe to anyone looking at buying a VW

Zc0826

Aug 24, 2015

The employee Joe was very patient and helpful. My friend bought a nice car for a reasonable price. I would definitely recommend this dealer to my friends.

Sky_luting

Aug 19, 2015

Joe Grayson is a very kind person. He introduced the car patiently to me and helped me a lot. He is really a good person.

Ann

Aug 17, 2015

I had been considering a Civic, Elantra or Corolla but glad now I decided on a VW Jetta (Blue Silk) from Bommarito . George Bussey was so knowledgeable and a great sense of humor. Got an amazing deal, love the non-bulky style and drive. Comfort not bad at all on a long road rip and zipping car for an economy size, good MPGs too. Reviews weren't kidding

MichaelAtStl

Aug 17, 2015

Joe Grayson helped us from the moment when we walked into the building and throughout our stay he was extremely helpful and patient. He also explained everything we need to know as used-car finder. He showed his professionalism and patience well enough that he left a great impression on me and my friend. His friendliness and warmheartedness set the standard for any salesperson. He was definitely on top of that! I would surely recommend people to go and seek Joe if they chose to purchase used cars from Bommarito VW Hazelwood. (visited on August 17th, 2015)

Patrick

Aug 17, 2015

I originally owned a 16 year old Oldsmobile Bravada, which was a reliable car but it had poor gas mileage. I have a 40 mile trip to work and back!! So, this summer my goal was to find a high mileage but efficient car that would save me from many trips to the pump!! I was considering a Ford Fusion, Mazda 6, and VW Passat. Chuck Thompson, with his honestly and knowledge of the VW Passat, made my decision very easy. The rear of the car is huge and the trunk is great for carry my sports accessories.

MCL

Aug 15, 2015

Aaron and Neil were a pleasure to work with. Thanks to Matt and Tony as well. They all made our buying experience painless. We really appreciated their professionalism. We love our new VW Golf Wagon!

Pham

Aug 12, 2015

Joe Grayson help my mom and I find a vehicle that met our wants, needs, and that fit our budget. He is very sincere and took the time to look for the specifics and features we wanted in a vehicle. He was extremely helpful and provided us with excellent service. Overall, it was an excellent experience working with him. I highly recommend him!!

grace23

Aug 6, 2015

Joe was very helpful and knowledgeable during our recent purchase of a used car from this dealership. We are very happy with our purchase, the fair price and the exceptional service!

J

Aug 4, 2015

Jason is very knowledgeable on the TDI's, presented a very relaxed process as he shared information on the cars and options. Absolutely zero pressure to buy.

La

Aug 4, 2015

We went to the dealership thinking we wanted a Passat. Thanks to Jason's knowledge of VWs, It became certain that is what we wanted. Never had a sales person know so much about and be a greater advocate of a product. There was no pressure, just friendly matter-of-fact product information.

Spcwerner

Jul 31, 2015

We searched high and low for months for a car with excellent gas mileage. We looked at many cars and many dealerships. I'm so happy we landed here! An easy hassle free purchase! Our 2015 Jetta TDI is perfect for a fair price!! However what I have been most pleased with is the customer service! There show room is clean well kept and offers lots of amenities the salesmen worked hard to take care of us the finance guy was knowledgable not pushy to sale warranties and extras! Oh and the best part they sent a thank you gift for our purchase! We will be back!!!

Leah

Jul 28, 2015

Jason was knowledgeable and very professional throughout the entire process. He went above and beyond our expectations. We will definitely return when ready to purchase another vehicle.

handstarliu

Jul 27, 2015

Joe Grayson was our salesman. We came with ideas and he helped us find the vehicles. We tried different vehicles and eventually got a new 2015 Passat tdi. Joe is a cool guy.

nikhil479

Jul 26, 2015

Just picked up my new 2015 Jetta GLI from here and couldn't be happier with my customer experience. Joe Grayson really went over and beyond what I was expecting to hear from a car salesman. It was nice to see he genuinely was interested in me learning the functions of the vehicle I was interested in. Overall great experience, and no dealer in town could beat their price for the vehicle.

MJH55

Jul 25, 2015

This Dealer is Excellent. We came back to this dealership and bought a Passat because my wife had a great experience buying her Jetta 4 years ago. Bommarito has taken great care of us on that car over the years. We did our homework and considered other dealers for our new Passat, but at the end of the day, they could not match the numbers and service that Bommarito offered. Jay Burroughs is an excellent sales representative. This is not a high pressure sales environment, which we appreciated. He helped us get the car we wanted for the budget we were working on. Matt and Tony were also very helpful finalizing the deal and making the numbers work. I would highly recommend this dealer.

et'smom

Jul 24, 2015

Our main salesman was Joe Grayson. He helped us to find vehicles in our price range that were what we were looking for in terms of color, size, etc. We found a car quickly, and LOVE it!

Jon C

Jul 18, 2015

I went in to take a look at a car I had seen online, and I couldn't be happier about my experience. My car salesman Joe really took the time to show me all the features and information about the car I was interested in. I really appreciate that I did not feel rushed or pressured in any way. I would not hesitate to refer anyone I knew to Joe or Bommarito Volkswagen.

KHake

Jul 18, 2015

I would highly recommend Joe Grayson because he went above and beyond his job. Honored to have had bought my 2015 Passat Sport from him.

Rob

Jul 18, 2015

I came to see about getting a used car, but had a budget to work around. I had my eye on a Chevy Cruz, but was open to other options. Not only was he very professional and hospitable, but after actually listening to my situation, showed me a 2011 VW Jetta that I am currently loving. Joe Grayson and the finance team at Bommarito VW got me a better car than I was expecting to leave with, with a great warranty, for less money than I'd thought.I will absolutely recommend Joe Grayson.

Ging78

Jul 8, 2015

Joe Grayson was our sales guy. We knew what we wanted coming in and Joe was very accommodating. Most of our communication was on the phone, which made things easy to manage with our busy schedules. Joe was very patient and helpful through the process. The whole experience was great. Hassle free and no pressure sales tactics. When our car was available, the paperwork process was quick and clear cut. We are completely satisfied.

sherib35

Jul 7, 2015

Joe Grayson made the process of purchasing a "new-to-us" vehicle easy. He was great to work with (not pushy!) and communicated with us and answered all our questions in a timely manner.

man2

Jun 25, 2015

Best buying experience I have ever had! Friendly salesmen and knowledgeable and honest about vehicles. If You are looking to buy a VW ( VolksWagen ) give this dealership a try, and I am sure you will find out that," car buying should always feel this good ".

TSI4sure

Jun 25, 2015

From the moment i entered the showroom to the time i drove of with my Jetta SE TSi Marc made sure my experience was pleasant and beyond satisfaction. This was my first experience buying a German Auto and i was very particular about this particular dealership since they not only had good rebates but excellent customer satisfaction and i know now why that is true..because of guys like Marc. He invited me into the dealership with a wide smile and with the proper pronunciation of my name at the exact time of our meeting which is always a good sign and explained the whole rebate process and which ones i qualified for. And he was able to offer me another car with a slightly higher price in place of the car(the one we discussed)that was sold before i walked in. I was also in a time crunch and he made sure that i was taken care off (Trade in, Finance offer). I had a very open, honest experience with Marc. I was not able to pick up the car the same day and he took some time on his day off to meet me and make sure that i drove off with a smile on my face. I would definitely recommend Marc to anyone who wants a no nonsense deal. Infact i met a previous customer in the service area and she had nothing but good things to say about Marc and that made my deal even stronger. You may win some lose some in the numbers game but Marc certainly earns your trust with his customer service. When you walk into his office you will see that for sure!

VWfans

Jun 25, 2015

We recently bought our third VW diesel from this dealership. Marc Gaby helped us with our initial selection and Jay Burroughs filled in for him on Marc's day off when we picked up the car. Mr. Burroughs was very patient and explained the new features of the car to us thoroughly. It was a very positive experience.While we were there, we worked with Matt McManus on a issue with our other car and he was more than gracious and helpful.

brian

Jun 17, 2015

I had the joy of buying a car for a 16 year old boy. George Bussey was a complete gentleman with me and realized exactly what the situation called for. We had no problem finding a great safe car at a fair price. I had never purchased a used car before and the team at Bommarito delivered a sparkling clean car that looked great. Satisfied buyer here!! Happy Son as well. He better be. ????

Ed

May 21, 2015

I needed a replacement vehicle to replace a totaled VW (which by the way saved my son's life). Kudo's to Marc Gaby and Gabe Anderson for getting what we wanted via emails and text and having Marc get to the dealership on his day off and going the extra mile for us.

TonyaR

May 18, 2015

I have had a company car for 16 years and decided I was tired of the corporate world. I was in sales and believe me...I can be hard to please and demanding sometimes. I utilized autotrader to look for a personally owned vehicle. I saw a BMW I wanted to check out and drove over to the dealership. It was as nice as advertised which I really didn't expect. I looked and drove one car in my search and bought it. My sales person was Chuck Thomason. He was awesome, very straight forward, and did not lay a "sales pitch" on me. It was a smooth closing! Two days later my service light came on. I phoned Chuck and he stood behind his words. He gave me contact information and arranged for my service at no charge. When I took the BMW in, I was told Von was the mechanic who knew BMW's the best...and he did. Von answered every question I had and was extremely helpful! Even though this is not a BMW dealership, Von will be who I will have service this vehicle. Thanks to all for everything!

JandAl

May 15, 2015

This was the first time my husband and I bought a car and we were very nervous, to say the least. Big Dave greeted us when he realized no one had approached us yet. He was very friendly and laid back. He gave us the keys to a car and let us take it out for a drive, alone. When we decided this was it, we had to go back home to pick up our trade-in and return later that afternoon. Big Dave was at another dealership at the time, so we were handed off to George Bussey. George was equally as friendly and Dave had already communicated our budget and terms with him. It was a quick and painless process and before we knew it, we were in Kenneth's office talking about payment plans. Kenneth was very helpful and explained everything that we had questions about. The whole process only took about two hours once we started on paperwork!

jingram31

May 11, 2015

My sales person was Chuck Thomson and he worked with me very well. He showed me all the features of the car and was very welcoming.

Yaslin789

May 10, 2015

I went to Bommarito Volkswagon to fiance my very first car, and the service was absolutely great! Marc and Kenneth were very nice and I could tell they had my best intrest in heart! I refered all my friends to this dealership and plan on getting my next car from Bommarito Volkswagon!

Dstromb232

May 8, 2015

They were pleasant to deal with. The time I spent at the dealership in buying the new car was great.They also have a great maintenance team because I have had my other Volkswagen there many times.

4LifeJC

May 1, 2015

As soon as I walked in the door I was greeted by Paul Fix with whom I spoke with on the phone about my car. He greeted me with the most kindful, professional & observant behavior I've ever seen as a service professional in the automotive service industry. I was truly amazed at how he listen to my every word & every problem that I had with my vehicle. Just to summarize part of it - my transmission was bad, I had bad bushings, CV boot, the battery was bad, my poor car needed a lot of work! The warranty I have only covered a used transmission however, Mark Reader, the service manager contacted Volkwagon and upgraded to a brand-new transmission! The service manager went above and beyond the call of duty to replace so many things including a brand new transmission, battery, cv boot and more on my 2008 Passat! My car now drives, truly, like a brand-new car again! The service was fast, friendly, honest, and priced fairly. Most important, my car was fixed right the first time.I would highly recommend the Bommarito Volkswagen in Hazelwood, Missouri for your repairs. And if ever you consider making a vehicle purchase go there. They have great cars, they're honest, & a large waiting area with drinks and free wi-fi!Best part though is the friendly service that you get and the repairs are completed quickly and correctly!There's no other place in Missouri like Bommarito Volkswagen in Hazelwood!

mrbillyglenn

Apr 29, 2015

This is the second VW that I have purchased from Bommarito VW of Hazelwood, most pleasant place to buy a car. From the time you walk in they are about helping you get what you came for. Don't waste your time going to all the other VW dealers in St. Louis. Go to Bommarito VW of Hazelwood and ask for Marc Gaby, he will take care of you.

Natation15

Apr 29, 2015

Marc Gaby and Gabe Anderson were absolutely amazing. Support and patience all the way with the entire process. Made everything easy and smooth! DEFINITELY RECOMMENDED!

doncunningham

Apr 20, 2015

Made several visits before buying. Neil Lynn was the primary contact. Everyone was friendly and not pushing to make the sale "now." Financing was an easy process. Will go back to this dealer again when in the market. for another car.

Redz Passat

Apr 20, 2015

Started off on a Monday with Kevin Hall and capturing a list of a few "What my wife is looking for" options. Kevin planned for us to meet with himself and Marc Gaby Wednesday afternoon. A blue Passat was sitting in the driveway all cleaned up and ready to drive. Within a few minutes we asked Marc to show us a couple other models because the car prepared seemed to be too much a base model, but exactly what we asked for. We hadn't realized we were interested in other options.Marc walked us around the lot looking at other Passats and my wife and I both stopped at the same car because this car sparked our interest. A white one instead of a dark blue. Marc got the keys and both Kevin and Marc rode with us on the test drive, explaining in detail the cars features. We were treated like royalty and they both were very friendly and helped make the test ride not only enjoyable, but fun!My wife and I knew this was the one and after our questions about the car were answered and some numbers crunching Marc walked us over to Gabe Anderson's office to begin the financing part.Kevin Hall, Marc Gaby and Gabe Anderson made our visit, to the purchasing of our new Passat at Bommarito Volkswagen, a very enjoyable experience. Dwight Singleton

New VW Owner

Apr 17, 2015

This was the first car I have ever purchased before and I was quite nervous as a car sale is an intimidating experience that most people will tell you isn't very pleasant. Obviously those people have not bought a car at Bommorito VW because it was a very pleasant experience. Jay Burroughs was very helpful and honest. I purchased a certified pre-owned and after I drove it off the lot later in the day realized the AC wasn't working. Jay had my car back in the shop and the AC working within a few days and I was not charged. He was insistent that my car be perfect and as close to new as possible and definitely achieved that. I would recommend this dealership to anyone looking for a new car and a good experience.

Bird Dog

Apr 15, 2015

Marc Gaby is the person I dealt with on the purchase of a Classic Beetle. By the end of negotiaton and sale I believe Marc is the kind of person I would welcome as a friend, co-worker, or neighbor. One thing he certainly has done is make me aware that I brought my business and trade-in to a car dealer of high repute who actually practices win-win negotiation. While he made no pretense of our mutually shared goal to negotiate a contract to acquire a new car, his genuine manner and friendly candid conversation about the beetle, the Bommarito company and the automobile business was interesting and created a learning moment in what is traditionally a confrontational sales vs customer interaction. I believe I offered a reasonable and fair offer for my trade in and he likewise recognized it as reasonable and mutually beneficial. There was none of the usual back and forth Hoo Hah I endure at other less than forthright dealerships. Additionally, the web page I visited to review the inventory was what got me to drive 50 miles from Illinois to Bommarito. The Bommarito webpage had a review of how to read automobile advertisements and understand how they can be misleading. Bommarito does not list unattainable rebates and reductions from the MSRP to falsely give the impression of a huge discount when in reality it would be a rare individual who graduated, seperated from the military and competed drivers ed. all in the same span of 12 months thus leading an uninformed consumer to think they were in for a big discount when in reality it is one they could never qualify to recieve. I am glad I met Marc Gaby and glad I went to Bommarito.

mayhew,judy66

Apr 14, 2015

Marc was very helpful and knowledgable. He helped me find the car I wanted and he made the process very easy.I will return and I will recommend Bommarito Volkswagen.

sheryl058

Apr 14, 2015

This was my first sales experience at this car dealership. Dave made my purchase easy and the car was affordable. He was courteous and friendly. I would recommend this dealership to anyone that wants to buy a vehicle. It was a smooth transition without all the hassle of just making a sale. It was a rewarding experience of excellent service with a smile.Shirley

Vwpassatguy

Apr 14, 2015

I recently purchased my second car from Chuck Thompson at Bommarito VW. The first was new, the second was used. Both experiences were amazing. Bommarito has the best prices and the buying experience is is quick and painless. Everyone I dealt with at the dealership was friendly and helpful. I highly recommend this dealership.

leslie63114

Apr 9, 2015

This was the first time at this dealership and they made the everything easy. I would definitely come back. Marc made everything simple, in and out with no hassles. I will come back for our next purchase! Thanks again.

julieandtallulah

Mar 25, 2015

This was my first time buying a car and George made it so easy and painless. He was so patient (I ask a million questions) and got me exactly what I was looking for at a great price. I will definitely go back here in the future and recommend to all my friends!

Rick

Mar 24, 2015

My wife and I were 100% pleased with our recent buying experience with this dealership and its internet manager, Marc . The information was accurate, no b.s., no pressure, had a very large selection of convertible beetles and explained the features of each very well. Everyone at the dealership was very friendly, knowledgeable and helpful. We purchased after corresponding on the internet - taking about an hour. The deal was exactly as promised with no last minute surprises or attempts to sell us anything we didn't want/need. The fact that the dealership included a 10 year extended warranty without cost and further complimentary work post sale put them ahead of the competition.The dealership itself is large, modern, well decorated and first class. We would definitely recommend Marc and this dealership to friends and family members without hesitation.

mcoriell1

Mar 13, 2015

after a couple emails to get some basic questions out of the way I headed in to talk with dave. with no fuss or head aches he gave me a fantastic price on a Jetta. I've purchased a handful of vehicles in my life and this was by far the best experience I've had. he truly cares about your business. and makes sure you are as knowledgable as he is with your VW.

wgarvey1988

Mar 13, 2015

Jay was very frinedly and knowledgable about the Volkswagen line. He has helped me and a few members of my family make the right slections for each of us, instead of just putting us in the first Jetta he could find. He was very understanding with scheduling, coming in early and staying late to adjust around my schedule to get everything done in a timely manner.

Rebecca S

Mar 2, 2015

Jay was fantastic....Very knowledgeable, down to earth, and honest! Great selection of certified pre-owned cars. Hassle free buying experience and had a car in 48 hours.

Shane

Mar 2, 2015

It seems that nothing in my life is ever simple..... Why should buying a car be any different. I purchased a used VW from Bommarito and it started having some problems soon after. I decided to trade it in on new car and these people made an otherwise bad deal really nice. They worked with me on the trade in and have provided great service with financing and sales. I had a problem with my payoff to the original lender not providing correct amount and Gabe took care of it for me. Dave Smith was a great salesman and good to talk too. Joe Sterner has taken my problems on and pretty much made me part of the family. I have and do recommend buying a VW from these guys anytime anyone wants to know about my experience. It really was a pleasure doing business there. So thank you guys.

Larry

Feb 26, 2015

I needed a new car ASAP for my daughter in college and turned to the Edmunds website to simplify my state of confusion. After a few minutes searching I decided on a 2015 Volkswagen Passat Wolfsburg Edition and requested a quote from Bommarito Volkswagen. ( I tried to get a quote where I live in Springfield, Illinois but, apparently they we not too interested in fulfilling my needs at this time. A promised callback of 20 minutes turned into 14 hours the next day. Needless to so, by then I had moved on with my search!!") Within 10 minutes I received an Email from Marc Gaby thanking me for giving him an opportunity to earn my business. I immediately called and literally within 20 minutes a deal was agreed on and my stress level returned to normal. I cannot thank Marc Gaby and his support team enough for the quick, No Gimmick price quote and concern they gave me to address my personal needs. Do yourself a favor and give Marc Gaby at Bommarito VW a call. You won't be disappointed.

hariv

Feb 20, 2015

By far, the best car buying experience I've ever had! Jay was awesome, the experience couldn't have been better. Jay, Russ, Ken, and Gabe helped out so much with getting me into a new VW. They worked very hard, made sure everytime I came in that I got offered something to drink or eat, along with the friendliest people I've seen. I appreciate everything they did for me! If anyone should want to buy a VW, this is by far the best dealership. Suntrup VW has nothing on this dealer! Haris

Tina

Feb 11, 2015

This is our second car purchased through Bommarito. At this point, we have no intention of going to any other dealer. We love our Honda CRV and now our van. Marc Gaby and Kevin Hall are an incredible winning team. Between the both of them and your service department . . . I can't understand why anyone would go anywhere else! Thanks for making our purchases and our ownership so smooth and hassle free. Every concern was handled quickly and graciously. With hot chocolate to boot! Love you guys. Thanks again!

Rwolff

Feb 10, 2015

Marc contacted me extremely fast and gave me the information I needed to make a great decision on a new VW! The process was friendly, fast and professional.

davery

Jan 31, 2015

Kevin Hall made the experience of buying a new car stress free and every exciting!!!!! Thanks Kevin for all you did to help get me a more reliable and fun car!! I absolutely love my 2011 Chevy cruze. I will definitely be back when time to by a new car. Thank you for everything!!!!!

ajfbailey

Jan 28, 2015

This is by far the best car buying experience I have ever had! The sales staff went out of their way to find us exactly what we were looking for. They were very flexible and gave us a stress-free, pressure-free buying experience. Thanks Joe & Gabe!

aprilstl

Jan 22, 2015

Spent a lot of time looking for my next vehicle. I'm used to going to Illinois to find a great priced car. This time I and am happy I stopped at Bommarito VW. My salesman, Marc Gaby made everything a pleasant experience. Even the most dreaded "finance" portion with Kenneth was pleasant! I would certainly recommend this dealer and Marc to my friends/family.Thanks Marc & Kenneth!

myma

Jan 21, 2015

Bommarito is the only dealership I considered and they did not let me down. I bought a nice used car with a good warrenty. Everyone I dealt with was great and I enjoyed their help. I'm very happy.

Fbryson

Jan 19, 2015

Had the most pleasant experience purchasing my second Volkswagen. My 1972 Volkswagen Bug was my first car and perhaps this will be my last. The salesman, Chuck Thomson was extremely gracious and patient with me. Told me he would even pay my cab fare home that first evening. Gabe, in Finanace, was extremely helpful as well. All around extremely pleasant experience leasing my new 2014 Passat. Also, love my new Apple Ipad.

BobW

Jan 15, 2015

Fantastic service. Great car for my needs. Spent time looking at other dealers but bought here. Thanks again. I appreciate the time the sales staff spent with me.

roshan

Jan 13, 2015

Bought a VW Passat and had very nice experience. Marc Gaby was really helpful and he was really patient to show me/ explain me different cars. It was really nice experience and I was able to drive back home my Passat with 2 hours. Everything went so smoothly.

wallwalker

Jan 12, 2015

Recently purchased a VW Golf 2015 from this dealership. I was happy with the price we settled on. No one else in town was willing to give me this price on a new Golf. The people are friendly. I started this purchase by opening a conversation with their internet sales manager, Jay. Excellent service. I was in and out fast. Highly recommended by someone who does not like buying cars in general.

brian

Jan 10, 2015

My wife and I had a superb experience at this dealership. mark gaby, jay burroughs and gabe anderson (finance) were the employees who helped us. They were genuinly friendly and were able to help on all levels at our own pace. It was obvious that they wanted us to leave happy and sure of our purchases. This far exceeded my expectations of the type of service at a car dealership. I will come back and have already recommended them to several friends and family. This was truly an outstanding, easy and enjoyable experience.

jwells221

Jan 8, 2015

Jay and the guys are Bommarito helped me so much got me into a Jetta at my price. Awesome guy to deal with highly recommended.

Kathy

Jan 5, 2015

Recently being separated from my husband, life has been pretty crazy. During a terrible rain storm I had slid on top of a median and totally damaged my transmission in my Jetta. I called Bommarito and talked with Paul Fix and from the very moment I spoke to him; he provided assurance, excellent customer service, followed up with me consistently on where things stood with my repair. The bottom line is Paul went above and beyond what I could have ever expected from anyone, at any dealership to make sure I had peace of mind during this process. Thanks to Mark Reader who filled in when Paul was away. These guys are AMAZING!!!!

Tivoom

Jan 5, 2015

The transaction was fast and easy.#1 VW dealer on my list! Everyone was helpful and courteous; I Would recommend Bommarito Volkswagen to family and friends

Rob A.

Jan 4, 2015

I've been bringing my 2006 GLI to Bommarito Hazelwood for the past couple years. I am highly satisfied with the service and the service department team.. The quality of the work has been excellent and the price has been reasonable. Plus knowing the work is being done by qualified VW tech is reassuring. The team is very honest, there was a crack in my radiator fan and the team was not sure if they caused it or not, but the replaced it free of charge. Not many shops would do that. They also work with you with helping make the repair cost reasonable and helping where they can. Over the years I have moved to many states and had work done by other VW dealers, with not much luck. This is the first dealership that I can actually say I trust. Plus they always offer a loaner car. I will always bring my VW's to Bommarito Hazelwood. Any new purchases will be made there as well. They're the best in the St. Louis area.

Lucy

Jan 3, 2015

The transaction was fast and easy.#1 car dealer on my list. ( in stl.). Everyone was helpful and courteous; my overall experience was over the top. Would recommend Bommarito Volkswagen Hazelwood to family and friends.

Larry

Dec 20, 2014

I bought my third Jetta a few days ago from Marc Gaby at Bommarito Volkswagen. The people I dealt with were enjoyable to work with, patient while I decided what was best for me, and made the best deal possible with me I could find. I appreciated their suggestions and service.

edwardswierczek

Dec 10, 2014

I bought a 2014 Volkswagen Touareg from Chuck Thomson at Bommarito Hazelwood Volkswagen on Black Friday, November 28th, 2014. I returned to Bommarito Hazelwood Volkswagen to buy the 2014 Volkswagen Touareg because of the exceptional service that I had received from Chuck Thomson when I had bought my new 2010 Volkswagen CC in December of 2009. Chuck's honesty, integrity, and world-class customer service makes him an asset to Bommarito Hazelwood Volkswagen. Also, Bommarito Hazelwood Volkswagen's service department went above and beyond making sure that my 2010 Volkswagen CC was properly and timely serviced. Because of Chuck Thomson and the service department team including Paul, Anthony, Nick, Mark and Tony (not to forget Anne Kuhl who was a great asset while she worked there), Bommarito Hazelwood Volkswagen has earned a loyal customer! Keep up the great work!!!

Todd29

Dec 9, 2014

Had a good experience buying a VW Jetta at Bommarrito VW last weekend. Chuck Thomson was our sales person and he walked us through all the details of the new 2015 Jetta as well as Leading option and buying options. He introduced us to Service Manager Mark who also was helpful. We had a very good experience in leading this 2015 Jetta and look forward to working with the folks at Bommarrito VW again! Sincerely, Todd & Amy Cress

m0lls24

Dec 4, 2014

I bought my very first car (Jetta) from Bommarito VW this past week and my sales person was Jay Burroughs. This experience was wonderful because Jay went above and beyond to make sure I received the right car for the right price. I probably took more time than the average customer, but Jay was very patient with the whole process. The finance department with Ken Frederick was also professional and courteous. I would highly recommend this dealership to any perspective VW buyer.

sputbrese

Dec 3, 2014

I was fortunate enough to work with George Bussey, and although I didn't end up purchasing a vehicle from Bommarito, I was so impressed by his service that I wanted to give a postive review. I initially inquired about test driving a Passat, and George very promptly returned my email and setup a time for me to come by. As soon as I got to the dealership, George met me and tossed me the keys to the car to test drive - no questions asked, no forms, no ride along. He simply encouraged me to drive it hard and see what I thought. I ended up test driving multiple Passats that day, which ultimatley led to a purchase at another dealer weeks later. Unfortunately, Bommarito didn't happen to have the exact model/color/miles/etc. I was looking for at the time, or I would have been pleased to purchase from them.After driving, I sat down with George and he was able to give me more information on Volkswagen, while never once pushing me for the sale. This stands in stark contrast to what I've experienced from other dealers, whose only end goal is the sale.If you're in the market for a Volkswagen, I would highly recommend working with George. His level of service and informativeness will make your experience very smooth.

tmforster

Nov 29, 2014

Working with these 2 gentlemen was just fantastic. They made things so easy and even played with my kiddos to keep them occupied....or fed them ice cream and fruit to get them all wound up. I absolutely love my car and they are there to help if I have any questions. Can't for tem to help my friends ad family.

craigwhutchins

Nov 23, 2014

We looked at many cars and visited many dealerships, We have never owned a Volkswagon !Chuck Thomson was able to make a good deal happen, with follow up and and a winning attitude.This is the second new vehicle we have purchased from the Bommarito Family !!

Dkennebeck

Nov 22, 2014

Both Marc and Kevin went the extra mile to solve my unique circumstances and put me in a great car that will deliver more value to me. Generous with their time, easy to reach, quick with answers, and a willingness to help, including the offer to come pick me up when I was stranded with my previous vehicle before buying the Passat.

KeriDe

Nov 22, 2014

We have purchased five VW cars from this dealership. Chuck has been our sales rep for years and he is a genuine, knowledgeable professional. We have also purchased BMWs from Plaza Motors and although Plaza is the "luxury" brand and still a nice place, VW Hazelwood trumps it in comfort of the waiting area and customer service. Even taking our cars in for service at Haz VW is a pleasure. I can be high maintenance when it comes to car experiences. And like my vacations, I want the Ritz Carlton of dealers. This is it.

REVMORG

Nov 12, 2014

Everyone involved in my experience was very polite and professional. I would recommend this dealership to everyone I know in need of purchasing a car. I am very pleased with my new Passat. Kevin, Marc and Gabe.... made my experience very enjoyable.

Antonio Santos

Nov 8, 2014

Great experience from a repeat customer. Presales experience was great. I let Marc know what I was looking for earlier in the week and he forwarded me info on inventory that met my needs. Sales experience was also excellent, Marc provided details for various models for an informed decision in a friendly, no pressure environment. Marc and the crew at Bommarito VW provide, by far, the best car buying experience I've had.

scottyf77

Oct 28, 2014

As a Customer Service Manager I can say these guys know what they are doing. I never felt any pressure once and they are really relaxed and let you lead. They ask what you like and don't like and show you your options and then help you get the right price. After being used to all the hassle you get at other dealers at first I had a feeling like me as a person or my sale was not important because they don't hound you but then quickly realized this is how it should be and you should not be hassled but rather helped and then left alone to decide. I received a more than fair price on my trade in and thanks to Jay I am now driving a 2015 VW Golf GTI and I love it. Safe to say I will be back to Bommarito Hazelwood for any future vehicle purchases! Keep up the great work you guys are awesome and you know Customer Service! Thanks Again!

tom.kordick

Oct 26, 2014

I knew what I wanted to buy and coordinated a visit with Marc. He was very thorough and respectful of our time explaining the details and allowing additional questions if needed. The transaction was smooth. Overall, we are very satisfied with the experience.

josh.mihelich

Oct 17, 2014

Everyone I came in contact with at Bommarito was very friendly and professional. There was no pressure at any point from anyone. They took their time and really explained everything thoroughly, and did a great job answering my questions. I'm very happy I chose Bommarito and will definitely use them again in the future.

zootia

Oct 5, 2014

My friend who had recently bought a car told me that when you walk out of a dealership with a new car, the dealer nor you should be smiling.I mean, he is right. If you are shopping for cars the right way, it should not be a pleasant experience for both parties. Researching prices, cross-shopping, haggling with dealers, getting the right value on your trade in.. none of that is fun. Dealers who do this everyday have a huge edge over the buyer, especially first time ones like me. I'd talked and dealt with dealers all week.. probably around 6-7 of them by the time I talked to Stephen.Dude was straight-forward, offered an initial price that other dealers wouldn't offer until after some haggling and was chill through out. More than anything, I didn't get the vibe from him that he was trying to swindle me out of as much cash he possibly could (some dealers totally had that going for them.. instant walk out). When he offered me a final price, even though it wasn't the best deal I had gotten (only by like a hundred-ish bucks though), I felt like it would be well worth the little extra to do business with a transparent guy like him.I would recommend him to friends and family.

jillshi724

Sep 9, 2014

Marc and Russ were very kind and always made us laugh. It's my first time to buy a vehicle by my own. It was really a good experience. I am really satisfied and will recommend my friends to buy vehicles there.PS. It is really sweet and a little surprising to receive a gift couple weeks later.

mirsad selimovic

Sep 5, 2014

T his was a really happy day for my wife and me when we were decided to visit Bommarito dilership,We just came over and in a short time have a test drive a few cars, enyoed your proficiency and such a high level of culture and approach to a new customer, as we were.I do not have any idea what is gonna be,we will buy or not a car, and finally we tried and succesfullybought a VW beetle 2013,with pleasure.You have a very nice and polite guys like Stephen Asadorian, who started work and finished job with us. He was wonderful sales and mu opinion is you should keep him.Second I did not see that you want to only seal a car, or take a money from me,you want to make pleased a customer.In last 16 years we did not have better customer service.Thank you very much,Selimovic family,

DavidMSmithJr

Sep 3, 2014

We bought a 2010 Routan SE. Fair Price, Outstanding Service, Exceptional staff. Brad listened to what we wanted and helped us to find a tremendous vehicle. We were treated like lifetime clients, not first time customers. There was no feeling of being pushed or forced to a vehicle we really didn't want. They were very forthright and honest about the process and the vehicle that we purchased as a Certified Pre-Owned. We could not be any happier with our vehicle or our experience. Bommarito has made a client for life. Thank you for taking the worry out of our vehicle shopping experience and for getting us into the vehicle that we needed and could afford for our family. Brad Gilbert was an outstanding person to deal with and meet all of our needs and addressed all of our concerns. We couldn't have asked for a better experience.

michelleb711

Sep 3, 2014

I'm completely satisfied with my vehicle and the service that I received from the Bommarito Automotive Group. I will continue to purchase from them.

corrinecollins

Sep 1, 2014

We were very pleased with the service we've received. They even took care of the recall for us,during our 30 day check-up. The only issue was the TV, did'nt know how to change the channels. MINOR details.

jeanine040

Aug 24, 2014

I purchased a 2014 Passat TDI, after contacting Marc Gaby in internet sales. Marc's knowledge of the VW product line was quite impressive and very helpful to me. It was easy doing business with him and his colleagues at Bommarito. They gave me a great price on my trade-in. The financial terms were amazing. Marc went with me on my test drive and it was like a VW TDI 101 course. He was great. I ended up purchasing the car I test drove. I would highly recommend Bommarito Hazelwood .

cbnp

Aug 14, 2014

Great experience! Jay made the whole experience painless and enjoyable. Will definitely work with Bommarito in the future, and recommend Jay to others. Loving my Eos!

sprehe

Aug 12, 2014

Purchased a used Toyota Prius from the dealership. We were very satisfied with the sales process and Jay was very helpful and easy to work with. This is our third car purchase from Bommarito and we plan to purchase cars there in the future.

jlparks21

Aug 6, 2014

I dealt with Jay from Internet Sales on a used car for my son. Jay was very courteous and a pleasure to work with. We came to a financial agreement without any trouble and Jay made sure the car was detailed quickly according to my schedule. I would definitely do business with Bommarito VW again.

tanyaz1

Aug 5, 2014

Thank you so much for helping my daughter and I find a car! You were a great help and got it all done so fast! We are very satisfied with our new car and can't wait to start off a great year! Thanks again!

simms

Jul 14, 2014

I had an extended auto insurance warranty on my Volkswagen Passat from a company that was NOT affiliated with Bommarito Volkswagen of Hazelwood. I took my car to Bommarito Volkswagen of Hazelwood for repairs. After finding out what the problem was, Bommarito contacted the warranty company to get an approval to have repairs made and paid for by the warranty company. The warranty company did not want to stand behind their warranty as stated in their warranty booklet and denied the claim for repairs. This went on for months that my car was in the shop because the extended warranty insurance co. denial to my claim. With the help, dedication and the professionalism of the staff and team of people at Bommarito Volkswagen of Hazelwood, my claim was overturned and my car was repaired and paid for by the extended insurance warranty company. Because of the dedication, loyalty and customer satisfaction that the Bommarito staff and their team of professional people standby and show to their customers, I will forever be a customer of Bommarito Volkswagen of Hazelwood and will recommend this Dealership to others. I want to give a special thanks to, Mark Reader, Von Morgan and Tony Fargo. Thank You, Ms. S

cdurbin01

Jul 11, 2014

Getting service work done, even the routine maintenance is always a pain. Sort of like going to the dentist - you know you need to but the money could be spent in so many other ways. Paul Fix at Bommarito does a great job of showing empathy and helping you understand that some things you can't put off. So many other dealerships make you feel as though putting $500 to 1,000 dollars in routine maintenance fees is ... well ... routine. And if you can't afford to get it done - you shouldn't have bought a decent car. NOT SO with Paul and the Bommarito Volkswagon Dealership. I always feel like they understand that I want to take care of the car, but some things I just have to spread out.Great Team at this dealership.

Michael J Woodard

Jul 9, 2014

Great folks to do business with. I am always taken good care of by Paul and Tony in the Service dept. I have purchased three cars from Marc Gaby and very satisfied with the dealership

tonyanderson1964

Jul 9, 2014

This was something new to my wife and I, we were looking for a Infiniti JX 35 and found one at Bommarito Volkswagen in Hazelwood, MO. So I emailed them to see if they still had the vehicle. Marc Gaby contact us and said yes. So we went down on Saturday to see this vehicle and we were impressed. For the price they were asking, my wife and I knew, they were not going to much lower then the asking price. So after the test drive I knew for sure this was the vehicle I wanted. Marc asked me what I think of the vehicle and I said I like it. Marc said my job is to get you the best deal here so you don't have to shop anywhere else. And Marc Gaby came through like he said. Now we are back in Kansas City enjoying our Infiniti JX 35. P.S. Marc Gaby, You the Man

Jdrury001

Jul 6, 2014

Marc definitely impressed us with his knowledge, his desire to give us what we wanted, and his efficiency in getting us through the sales process without any pressure from him or the other members of the team. At Bommarito Volkswagen,

jharris8567

Jul 2, 2014

The deal was ok, but we waited for over an hour just to get into finance. After we had called to try to get stuff done before hand, they claimed they couldn't. Then proceeded to take 2+ hours. This is unacceptable since the deal was already agreed upon. There are so many ways they could have not cost us so much time. We also recently bought a car from another dealer and it took less than 30 mins from start to finish! UPDATE - so nearly a month later, they now claim the bank that financed us got an error and the interest rate is changing (going up) .2% a total of $57 for the life of the loan. So after the 2 hours, THEY STILL GOT IT WRONG and now are telling us we have to go back and resign everything. Worst experience ever!

JosephGerhardK

Jun 26, 2014

The people at Bommarito Volkswagen in Hazelwood went beyond the call of duty to take care of me. The staff was more conscientious than one would expect from a car dealership. Whatever they are doing there to empower and train their employees to care for the customers sure is working. I HIGHLY recommend them!

patrickfox922

Jun 22, 2014

We approached all 7 VW dealerships in metro St. Louis area with the same proposition...we wanted to trade two cars for one new VW Beetle convertible in the TDI version, equipped exactly as we specified, while also hopefully getting some cash back. As we quickly learned, not one of the dealers had this exact car on their lot, nor coming in. 6 of 7 dealers tried to sell us a car they already had, or one they had coming in, even though it did not match our specs. A few searched for an existing car that was on another dealer's lot in the same VW sales region as St. Louis, but when this did not turn up what we wanted, they tried to sell us what they found. A couple dealers searched existing inventory nationwide without finding a car matching our specs, but these dealers still tried to sell these cars to us any way.Only one dealer...Bommarito VW of Hazelwood, MO...found exactly what we wanted. In fact they found 2 cars. These cars had not yet been produced, but were scheduled to be produced, and each matched our exact specs in every way. However, neither was planned for St. Louis or its region. Not a problem! Marc Gaby and Matt McManus at Bommarito found a way to have one of these cars re-directed to their agency without even having a firm order from us! (This was a car with both high end features like premium sound and navigation, but also a manual transmission...all to our specifications...but very tough to sell if we didn't take it.)This deal broke new ground in many ways too numerous to mention here, but no matter what the obstacles, Bommarito and Marc and Mike made it happen. We took delivery our new TDI Beetle Convertible yesterday (6/20/14) and we are delighted, with the car, Marc, Mike and Bommarito.

Sdk1966

Jun 22, 2014

We had a great experience buying our car with this dealership. We received a fair price, friendly fast professional service. And a great car! I would recommend this dealership.

Michael J Woodard

Jun 17, 2014

Third car purchased from Marc. Great guy and he takes time to work with you. Always pleasant and you get a great deal. I will be back for number 4.

thethurmons

Jun 11, 2014

Over the course of a month or so I shopped around for a Jetta Sportwagen. I saw one I liked online at Bommarito VW, I gave Chuck a call and he remembered me from an earlier visit. We worked out a great deal that day for the car along with my trade in. The process was very smooth and I felt comfortable through the negotiation.Others at Bommarito VW were polite and welcoming.I had a great experience at Bommarito VW and look forward to enjoying many years with my Sportwagen!

Crocker58

Jun 2, 2014

All I can say is no pressure. This was very positive experience and I will recommend my friends to shop here. I am very happy.

hgillian

May 26, 2014

My wife and I were looking to replace our 2009 gas Jetta which had 100K miles on it. Weren't sue what to get but amenities and high mileage were requirements. Mr. Gilbert showed us several models and we decided to purchase the 2014 Jetta TDI with the premium package and navigation. We have had the auto for 11 days now and it is great. Diesel mileage is far greater than our old Jetta. Mr. Gilbert was very helpful with our decision making process and was very patient as we drove three different models before making our final decision. The dealership gave us a generous trade-in allowance and handled our financing at a really low rate. The auto was prepped and we drove it home the same day. With price of the auto, the trade-in given to us for our old Jetta, the four year maintenance program and the availability of a model that had everything on it that we wanted, we rate the experience with Mr. Gilbert and Bommarito Volkswagen at 5 STARS!

2014VWtdi

May 5, 2014

I just wanted to say many thanks to Marc Gaby for making the purchase of my new 2014 VW Passat SEL TDI a truly positive and enjoyable buying experience. Based on numerous other past car purchases with other dealerships over the years I had anticipated that I would experience a long drawn out car buying process before hopefully arriving at a mutually acceptable purchase and trade-in price. However, that was not at all the case with Marc and Bommarito VW of Hazelwood. Their upfront internet pricing on the 2014 Passat tremendously simplified that part of the purchase process and their willingness to work with me on my trade-in value without having to haggle over "fair value" made all the difference and an easy decision for me. I definitely and highly recommend Marc and Bommarito VW of Hazelwood. Also, Gabe Anderson, Business Manager, made the end-process of purchasing a car a really favorable experience as well. Setting up the financing was quick, easy and efficient and only took a few minutes to complete. Even though I seldom ever purchased an Extended Car Warranty in the past, Gabe's low key, non-pressuring explanation and helpful recommendations about Bommarito VW's Warranty Program and industry unique 50% refund option made it an easy decision for me to also add it to my car purchase for total peace of mind over the next five years. Bill S.Lake St. Louis, MO

Stlmomof4boys

Apr 28, 2014

Chuck was very helpful and professional. We came in with a lot of questions, Chuck answered them all and got us the car that we wanted!

tpeterson1013

Apr 14, 2014

We purchased our first car from Bommarito this past week and it is also our first VW. After driving cars at other dealerships we became discouraged with slow response times and unwillingness to move on price. We found the exact car we wanted on the Bommarito website and Jay responded to the request for a quote within minutes with a price that was significantly less than any offer we had received previously. Jay was upfront and honest and helped every step of the way. He couldn't have been more correct when he assured us we would get a great deal on a new VW. The details including final price and finance rates were all handled over email. This was a huge benefit as we live over two hours from the dealership. When we arrived the car was clean, full of fuel and ready for us to take for a quick drive. The dealership was busy being a Saturday, but we were in and out in less than two hours including some time shopping in the VW store for a few items that were thrown in free. Jay finished the visit by doing a great job of going over the car with us and answering our questions. The entire team at Bommarito Volkswagen did a great job of making us feel like valued customers. It was the best car buying experience we've ever had.

lbesher

Apr 8, 2014

My first experience was excellent at Bommarito Honda 6 years ago, and when it came to looking for my next car, it was a no-brainer for me to purchase here again! I needed to go next door to Volkswagen this time to find the selection of used cars I was looking for. I was introduced to Jay Burroughs who is a very engaging, personable, and perceptive salesman and listened to me as to what I was looking for and what I wanted within my limited price range. It was fairly immediate that I found the car that I wanted, and the price was brought down to one that was within my budget. After getting my payment in order, I came to pick up my car. Before leaving the dealership, I immediately noticed a significant issue with the vehicle. They took it in to service and found what they thought the issue was. As it turned out, that was not the issue and I ended up bringing the car back in twice, and the second time it was in the shop for 8 days. During these times, I was first given a rental car and then a loaner car. (It was a 2014 Passat TSI and I have to admit that I really fell in love with it and was sad when I had to return it!)Turns out, when I picked up my car it began to act up again within 1 1/2 days! I was on my way out of town to visit family in Texas, and I immediately brought the car back to Bommarito. I was quite frustrated at this point as I was packed up and had my dog with me. My dog was immediately invited inside to wait with me while the staff decided what was going to be done at this point. After my drive there, the car was just about to overheat when I safely got back to the dealership,and at that point, I was downright scared of that car! After spending a good bit of time in their comfortable and accommodating waiting area, I was brought back to speak with a couple of men. (Great people but I cannot remember their names!) I was told that they only wanted to do the right thing for me. (And regardless of me being a repeat customer.) I was told me that they would either refund me for the car I had just bought, or that Jay could show me a few cars I could trade it in for. I was very open to seeing what else he had to offer, and after driving a car I had previously driven and liked, I immediately fell in love with the beautiful 2008 Nissan Altima,that now sits in my driveway... And never in my life have I test drove and made a decision to purchase a car in 15 minutes flat!!! It was also snowing that day so I couldn't even drive over 30 mph, it handled well in the snow and my intuition apparently guided me in the right direction. I didn't quite understand the terms of the trade in I was offered, and I was thinking more money, but that they'd at least give me a decent break. When I asked Jay about the price, he told me it didn't matter, that they were going to do a flat out trade! It was quite a dream come true for me, as I've always loved the Altimas, but they were just out of my price range. It's a one owner car, in beautiful condition, and I couldn't be happier with it, almost 2 months and 4,000+ miles later! (I've already taken 2 road trips in it!) It's so much more comfortable and roomy than the Sentra I had for 6 years, as well as the car I traded it in for . The asking price for the Altima was quite a bit more than I could afford, and with everything I went through with the car I had originally purchased, it made it all worth it. I believe all things happen for a reason, but that we just don't know it at the time it's happening.I also believe Bommarito is by far the best dealership to work with, from my personal experience in buying cars. They stood behind their word, and never left me without a car during the difficulties I had with the first car. I've spread the word to many people as to how great an experience I had dealing with Bommarito. I've also told those folks how nice Jay was in working with! I got to know him a little better as a salesman and as a human being during the extra time I ended up spending at the dealership. I never felt rushed and always felt like an important customer and person to him. I will also add that I had recently had foot surgery when I bought my car, and I was non weight-bearing for quite a while. Jay went above and beyond to ensure that I didn't have to go any extra distances and was comfortable during my additional time spent there, and that meant a lot to me as well!Thank you Jay Burroughs, all the very helpful caring people in the service department, and the rest of the Bommarito staff for your extra time and consideration you gave me! Hopefully it will be a good ways down the road, but I do know where I will buy my next car!

JoePfister

Apr 7, 2014

Being a member of STLVW, I had heard great things about Bommarito so when it was time to start looking for a new car, I knew exactly where to go. I was put in touch with Kevin Hall. He was very responsive and immediately made sure I was taken care of. Between both him and Marc Gaby, the entire experience was one that left me feeling appreciated and prevented me from walking away with a bad taste in my mouth as I had with other dealers in the past. I look forward to working with both them and Bommarito for many years going forward.

QM1234

Mar 15, 2014

When we first got to the dealership we weren't very impressed. We walked the inventory for about 15 minutes and no salesman approched us so my father and I went to the showroom. Jason approched us and my father retired air force was for upfront in making him aware of our initial impression. Jason apologize lead us in his office and offered us GREAT customer service. I left home looking for Jetta, but the first thing that caught my eye was the GTI. We drove the GTI which by the way was great, however on our way back in I asked about a Jetta I had seen when we were walking through their inventory. Jason went and got the key for it and we drove it, but I think I had fallen for that turbo engine in the GTI. So we were walking back to his office and he asked if I had seen that CC. The thing is I feel in love with the CC 5 years ago on the highway. I was willing to spend the money on the CC, but I said what would it to just look inside. Jason informed me that this was their special promo this week it was only 1K more than the Jetta. So before I knew it we were test driving it as well. I loved it (but couldn't let Jason know). He asked me which one did I want and really it was a toss up between the GTI and CC. Well in all we spent over 5 hours at Bommarito and I drove off with the CC. Jason was very patient and courteous to my father and I. The finance manager was also very good. I recommend if you go to Bommarito ask for Jason.

dclxvi79

Mar 9, 2014

Jay is awesome. The price so low I couldn't haggle, Jay responded to every email or text very quickly. They got me the car I wanted from out of state without ant problem. Financing was also awesome. I recieved the car late at night and in the morning I saw a spot on the hood. Jay had my wife bring it in and they fixed it immediately. The warranty they offer is excellent and when it comes time to buy another car. I will definitely becalling Jay.

lhopper

Mar 2, 2014

I was not necessarily planning on buying a new car, but I had been toying with the idea and so my husband and I decided to go check out my options. My past two cars were VWs, but I was considering going with a Toyota. A coworker had a very positive experience with this dealer, so I figured I'd at least give them a shot before I headed over to check out the Toyota dealership. I was originally helped by George Bussey, who was personable, kind, down-to-earth, and very helpful. He set my husband and I up to test drive a Jetta, which I instantly loved, and it changed my thoughts on switching to another type of car. I had some concerns about a previous experience buying a new car (not at this dealership) so George went and grabbed Ken, who listened to my concerns and assured me that similar things wouldn't happen to me here. Since I hadn't brought my car because I wasn't planning on buying that day, we had to run home and switch cars, so that I could bring it back to be appraised. When we came back, we ended up working with Jay Bourroughs, who was also excellent to work with. He was just great, and made the whole car buying experience (something I really and truly loathe) so simple and easy. When he didn't have the color of car I was looking for, there were 2 or 3 guys that worked to find one that I like, and it's perfect! I couldn't be happier! Dealing with Ken in finance was also a breeze. We had to wait a little bit to get in to see him (understandable considering it was towards the end of the month and a Friday, and they were very busy--however the fresh coffee and ice cream certainly helped offset the wait), but it was worth it for the great experience we had in financing the car. He laid everything out for me as I had requested, and he was so respectful and matter of fact--and as a woman buying a car, I cannot tell you how much I appreciate him, and everyone else in the dealership that we came across. Not a single person was patronizing or rude (something that happens all too often for me when I try to deal with anything car related). I cannot recommend this dealership and these guys highly enough. I will absolutely tell others about my experience, and I can't see myself ever buying my future cars from anyone else. You all have a great thing going there, please keep it up!

SophieScion

Feb 18, 2014

I had been looking for a used Scion for months. I found one online at Bommarito Volkswagen. I emailed and asked for the internet price and received a very prompt answer from Marc Gaby. We drove about 80 miles to Hazelwood from Mid-Missouri to look at the car. We were treated very well and got a good price on the Scion. Marc was very accommodating and knew we drove a long way so he took good care of us. We took the test drive, then started the deal. The business manager was very helpful and got us a great financing deal with Wells Fargo Bank. The car was just what I wanted and at a good price. Our daughter and son-in-law bought two vehicles from Bommarito Nissan last year and now I see why. We would definitely use Bommarito again. Oh, and the cookies he sent us were delicious. We have never had a car dealer send us a gift after we bought a vehicle.

cincyryder

Feb 15, 2014

Jay and Ken are fantastic business people. Fast and straight shooting. I was in and out injust a couple hours, everything was explained clearly with no bs. Great experience.

JWayne78

Feb 13, 2014

Great experience buying a new car. Submitted an inquiry about a couple cars through the website late in the evening. Jay Burroughs emailed me back with the info requested almost immediately (at 11:55 pm!). When I went in the next day, car had been cleaned off (snow) and was waiting for me to drive. Flexible pricing and terms had me in a new car by mid afternoon.

tiwimr

Feb 4, 2014

We are a VW family and after having a really bad experience with Dean Team, decided to try out Bommarito VW in Hazelwood. We have since purchased two VWs from Bommarito and both were from Jay Burroughs over the past few years. We highly recommend him. Not sale-sy in a pushy way at all, and super easy and comfortable to work with. Thanks Jay Burroughs, for a comfortable experience. You are my go to VW-guy!

LindaFincher

Feb 1, 2014

I recently purchased a 12 VW base no options from another Dealer under much sales pressure, resulting in being "upside down"-vehicle value vs what I was charged. Their service after the sale was horrible resulting in a bad review on their site.I went into Bommarito as I am an Insurance Agent and was dropping off business cards when I got to talking to Jay Burroughs, he was able to put me into a 13 VW full warranty, all the bells and whistles and get me right again due to the incentives. Sure my payments are a little higher but the car is awesome, I dont have to worrry about maintenance or problems with the extended warranty ! I highly recommend Bommarito VW and Jay Burroughs !

hfngj938dj4sd

Jan 31, 2014

My experience at Bommarito VW of Hazelwood was great! Jay Burroughs was friendly and professional. Took his time to answer all my questions. Customer service was excellent and they gave me a fair trade-in value for my old car!

ondtip

Jan 29, 2014

Bought a new VW Passat SE from Bommarito VW. Everyone was friendly and helpful until I went to pickup the new car and it had multiple scratches on it. It seemed like they didn't care about the scratches and didn't want to do anything for me. I finally talked them into a little rubbing compound by their detail guys, which I don't like anything being done to the paint on a new car. Drove the car home and it left a puddle of windshield washer fluid on my garage floor overnight. I contacted the service department and they stated they have been having problems with that lately. Well if that is the case why didn't they check it?

Suz

Jan 28, 2014

We bought our pre owned vehicle from Aaron Huntington who was outstanding and very professional. We were in and out in a little over 2hours. If your looking for pre owned, check out bommarito Internet and Aaron.

yeaboy76

Jan 28, 2014

I received a survey from your dealership asking me why I didn't purchase my used car from Bommarito Volkswagon. I thought I would take the time to tell you exactly why I didn't make the purchase.Here is a little background information. Last week I was in the process of trying to buy a car for my son for his 16th birthday, January 20th. I was SO EXCITED because I found the perfect car a 2008 Volkswagon Jetta....I was even more excited when I previewed the information on-line and realized the dealership was Bommarito. We purchased our new 2010 Honda CRV from Bommarito Honda. We have had exceptional service for our Honda. I went to look at the 08 Jetta the Tuesday after our big snow storm with my husband. We loved it and were prepared to make the deal. The problem was we were going to trade in our 2000 Lexus ES but I didn't drive it to the dealership that day. It was parked in front of our house and was snowed in by the snowplows. We worked out a deal with our salesman--- all but how much the dealership would give us for the trade in since the car wasn't with us. I made arrangements to bring the car in the next day at 11 a.m. I left the dealership that afternoon at 5 p.m. (I felt like we would be able to shovel the car out by the next day.) The next morning I was getting ready to leave to drive the Lexus to Bommarito when at 10 a.m. I got a call from our salesman Marc Gaby to tell me he had "bad news" for us. Another salesman sold the car that morning. He said the man had looked at the car on Saturday and came back today with cash in hand (he said they did not know he was coming back to buy the car). I AM SO UPSET. Marc knew we were planning on buying that car. In fact we offered to close the deal that afternoon and take less for our Lexus car(site unseen). We also wanted to put a down payment on the car before we left but Marc said he couldn't hold a car. I have never (along with some other car salesmen that I have been talking to) have EVER heard of a dealership that would turn down someone's offer of a down payment. Marc mentioned he thought it would be in our favor if we waited till the next day to bring in the car. He felt like we may be able to get more for the trade in if they could see the vehicle first. Well that made sense to me..so we decided to wait.I know it has always been Mr. Bommarito's mission that all his dealership are fair and work hard to insure customer satisfaction. Bommarito volkswagon literally sold that car out from under us...with nothing but a "sorry to have to make this call" Marc said "this happens now and then...and my response was 'This should NEVER happen in a quality customer oriented dealership. All Marc said was I am sorry..I finally said well shouldn't you be saying I will find you another car." He then agreed he would try...called me back a couple of hours later offering me a car that was $4000 more than we wanted to spend. He did call me back several days later with the offer of a used Honda. I thought that I might go look at it but in the end, I just could not allow myself to purchase a car from Bommarito Volkswagon after how I was treated.

hevale

Jan 12, 2014

This only was the second time to buy a new car for me. My prior experience of buying a Volkswagen Golf at Dean Team on Manchester Road in Ballwin about 10 years ago had been a horrible experience that I did not want to repeat. And in the process of collecting quotes from various Volkswagen dealerships I felt that not much had changed at that dealership. However, my recent experience working with Jay Burroughs at Bommarito Volkswagen in Hazelwood was clearly a more positive experience. I still felt that the sales stuff was either trying to pull a few tricks on me, or the alternative, more benign explanation would be that communication among stuff was not perfect. E.g. I was given a very tempting price range for my trade in via email that was not matched after inspection, even though I had described my trade in well, and even though I had reconfirmed the trade in offer by phone making certain that the issues on my trade in were recognized in the trade in offer price. Another hold up was that after a sales contract had been signed it turned out that the color I wanted was not available even though I was promised this color during the signing process. This was resolved later, but it feels a little as if the sales stuff tried to sell me a car that was more easily accessible to them, or that was more difficult to sell. In the end however I feel that I got all I wanted after a little bit of insistence that was necessary. After receiving the car the staff explained a post sales service package that sounds very nice. If it is matched as described it may turn out to be a nice deal.

martez27

Jan 3, 2014

Chuck was wonderful. He was a great help. GIVE HIM A FAT RAISE or Promotion. He made things so easy going through the process. I would suggest Chuck to everyone that is looking for a car.

ricksigrist

Jan 1, 2014

We were very pleased with our experience at Bommarito VW of Hazelwood. We worked with Jay Burroughs on our VW purchase. Jay made our car purchase enjoyable, he wanted to sell us what we wanted not what they had. He worked with us on what we had to trade in and got the price we wanted for it. I would recommend Jay and Bommarito VW to anybody that is looking for a Volkswagen.

wingof

Jan 1, 2014

I was please with the overall services with my sale rep Mr.George Bussey I like his professional and friendliness and i'm enjoying my new car.

BeckyCoulter

Dec 26, 2013

Marc, Joe and Geoff were awesome! They got me into the car I wanted with a price that I was most comfortable with.Mark Reader in service was fabulous. He made sure I was in a loaner car and he kept me up to date while my car was being serviced.I would totally recommend anyone to see these guys.I couldn't have asked for a better experience!!

mrh6618

Dec 26, 2013

I drove from Rochester, MN to Saint Louis and back in the same day. Traded in my car on a new Volkswagen. Worked with Jay Burroughs on the transaction. Communication was excellent and the delivery process was smooth. I felt it was worth the drive down there as they gave me an excellent deal.

crothrunL8

Dec 23, 2013

I had a 10 y/o car with a lot of miles on it. As we were heading into the worst of the winter season I knew now was the time to trade and get a newer used car. As a single female, car buying is a pain in the ***. Even with a law degree, and clearly middle age, I almost always get the run around. I had done my research and started looking a week ago. The first place I went had a "come on" ad campaign, offering $1000 over Kelly Blue Book for every trade. They offered me $750, which would imply Kelly priced my car at negative $250. The sales kid and manager tagged team good cop bad cop trying to get me to agree to their offer. I was polite but left vowing never to return. At the second place I went the sales guy was so distracted he coudn't remember my name and kept trying to get me to buy new, explaining that my safety was very important to him. Really?So by the time I rolled into Bommarito VW of Hazelwood in the pouring rain I was ready and armed for the BS I knew was coming my way. The funny thing was it never came. From the time I drove in until I left with my new (to me) used VW, I was treated with respect and directness. Marc Gaby was waiting out front with an umbrella, standing next to the car I was interested in seeing. I explained what I wanted, that if that wasn't do-able to let me know so I wouldn't waste my or their time. Marc discussed the features of the car they were selling and the price they were asking. Based on my research it was very reasonable.The service guy intoduced himself (I'm blanking on his name, but he couldn't have been nicer) and offered me almost double the amount the first guy offered for my car. Nobody tried to talk about sports, no extra fees were tacked on. The rest was easy. The Biz manger was smart , efficient and patient with me. Frankly, the entire experience was so good I'm still waiting for someone tyo jump up and yell "psych". I would recomend this team to anyone I cared about.

salsman

Dec 21, 2013

Marc Gaby was recommended to me by a business acquaintance. Marc was friendly, knowledgeable, accommodating and professional. I leased a VW beetle convertible from him on the spot and drove out with my new car!

sjr3m4

Dec 13, 2013

Excellent knowledge of product, friendly non-aggressive sales approach, timely appointment, great price, quick service, worked hard to make the customer happy, provided reasonable bid for trade in.

WallyBowman

Dec 8, 2013

Kevin Hall is a pleasant departure from many other car salesmen we have tried to deal with. Before coming to Kevin we had seriously been searching other dealerships for a new car, and the other dealerships had ample opportunity (including ones closer to our home) to "close the deal", but something was missing. Then our Daughter and Son-in-law suggested we visit Kevin Hall from whom they had purchased a Honda Pilot a year ago. We made an appointment to see Kevin on 11/22/13. He spent time getting to know us in a casual friendly atmosphere, and even introduced us to his boss, who was also open and friendly. Kevin is down to earth, professional, thorough in demonstrating the finer points of the cars he represents. He also is very customer oriented and honest. He gets an understanding of who you are and what you are interested in buying and why. After our experience with Kevin, we knew we did not need to look any further. We purchased our car that day and went home feeling like we had met a new friend who was really interested in our best interests and truly helping us find the car that fit our needs. Our Son is also car shopping and plans to contact Kevin in January to purchase his new car. I am sure he will find the same great experience and customer service we did. In Kevin, we felt like we had found a new friend who was trustworthy and had the same values we do. We will definitely be back when we are looking for another car, and will HIGHLY recommend Kevin to our friends and family. Thanks to your dealership for recognizing the value of such an employee which allowed us an awesome buying experience. He really knows how to make you feel comfortable and close the deal to our satisfaction.Sincerely, Wally and Gloria Bowman314-484-6915

Benjamin_H

Dec 2, 2013

My wife and I recently purchased a 2014 Touareg from Jay Burroughs at Bommarito and couldn't have been happier with the overall experience. We had worked with 2 other dealerships before making this purchase and hands-down, Bommarito not only had the best deal, but offered us the BEST customer services. Jay was very diligent in locating the exact vehicle in the exact color that we wanted and the entire transaction worked seamlessly to purchase the vehicle and negotiate our trade in - all over the phone and internet! Jay was happy to provide us with our own UTube videos of the vehicles we wanted to look at which was pretty cool. When we arrived to pick up the vehicle, everything was ready to go. Bommarito also included the vehicle paint protection and extended service at no cost. I would highly recommend this dealership to others as well as our salesperson, Jay Burroughs.

DevonYoung

Nov 18, 2013

Upon walking into the dealership, Michael seemed eager to help. He assisted all the way to the end.I appreciate his courtesy and patience through the entire experience! Thanks Mike for all your help!

lma726

Nov 10, 2013

When I went looking for a used car I didn't really expect to drive home with one on the same day, but I did. And I'll tell you why. Upon arriving at the dealership, Marc met me at the door and asked what I was looking for. I explained I was only looking that day and only at used cars, starting with a VW Passat. Marc showed me what he had on the lot, I test drove two of them and immediately knew one of those was the car I wanted. I had no pressure from Marc to purchase anything which I greatly appreciated. I did drive home that same day with a VW Passat. It's been a good experience buying a car from him and if ever I need another one I will definitely return to Bommarito. Also I would have no problem referring anyone to Bommarito.

jsb1963

Nov 8, 2013

As a member of USAA, I found several dealerships with VW Passats. After calling several, I spoke with Brad Gilbert, Jr. His enthusiasm was refreshing and motivating. My immediate thought was I could work with this guy. Since I live on Whiteman Air Force Base, 3 hours from the dealership, a trip to see the vehicle needed to planned and be worth the time and money. Brad answered all of my questions and took every opportunity to work with my schedule even offering suggestions on how he could better accommodate my situation. I was sold on buying the Passat before I saw the vehicle because of Brads salesmanship. After the purchase, I had a slight problem and Tony Fargo quickly resolved the issue. This was vital because I was driving to Eglin Air Force Base on business and did not have much time. Thanks for Brad and Tony, I was able to make the drive in my newly purchased Passat. I cannot thank you enough and I will point anyone who asks to Bommaritos dealership for exceptional sales and service.

Hoss44

Oct 30, 2013

Chuck Thomson made buying a car a great experience. He was very professional, friendly and honest. We live 110 miles from the dealership and we would buy from Chuck again in a heartbeat! I have always dreaded the thought of dealing with car salesmen, Chuck changed that for me. THANK YOU CHUCK AND THANK YOU BOMMARITO VOLKSWAGEN!

Klarson0214

Oct 27, 2013

Chuck made purchasing our new car a breeze. He was honest and up front. He even reviewed all the features of the car with us. He took his time and made us feel important. Highly recommend chuck and we love our new car.

mommaj1

Oct 11, 2013

The most wonderful experience. I was treated like I was the only person in the Dealers life. This is the place to go .Jay was really into what made me happy. Will send everyone to this place for a Automobile. Jackie Perry

OwenMiller

Oct 9, 2013

I recently purchased a Jetta from Bommarito Volkswagen. My salesman George Bussey was extremely helpful and patient with me. I was very undecided on what I wanted so he went with me to test drive similar vehicles from Ford, Honda, and Nissan before I decided to go with the Jetta. I would highly recommend George Bussey if you want to learn more about any of the brands offered by Bommarito. And I will be sure to ask for George the next time I need a vehicle for any of my family or friends.

AJDean

Oct 4, 2013

My wife and I drove 500 Miles (Roundtrip) to consider purchasing/leasing a new 2013 Volkswagen Beetle from BOMMARITO. Because of an Excellent previous purchasing experience with BOMMARITO HONDA, located next door, we chose to invest our time again for the BOMMARITO Experience ! And, we are pleased to advise that this second negotiation was as pleasing as our initial dealing with BOMMARITO. In both situations, we felt welcomed, in a NON-pressured environment. Actions Speak, however words can be just words; but BOMMARITO has proven to earn our Trust throughout the negotiation process. We had done our homework as Serious Customers and Chuck Thomson & Team addressed our concerns & needs. Keep doing what you are doing and how you treat your prospective customers; you will continue to be given future opportunities.

heartlandryan

Sep 24, 2013

My wife and I found a used Jetta online. We called Geoff and told him we would be there the next day to look at it. He called back and gave my wife a link to a video of the car the same day. He walked around pointing out the features of the car during the short video. We looked at and drove the car the next day. We were treated very courteously. We found Geoff to be genuine and honest. The car was in excellent condition and we agreed on a price that was both fair and verifiable through KBB. Excellent customer service throughout the entire experience. Andrew in finance was thorough and efficient while being very personable. Excellent experience overall.

New VW owner

Sep 20, 2013

I flew up from Texas to buy my car. Great place and great salesman Chuck Thomsan.

RuthChang

Sep 15, 2013

We recently purchased a 2013 Golf for my son who goes to school in St Louis. Even we were 2,000 miles away, our salesman, Jay Burroughs, made this purchasing experience stress free. Jay was very knowledgeable and patient. He went above and beyond to help us get the car we wanted at a fair price. We loved our experience and would definitely recommend Jay!

MarkRichman

Sep 9, 2013

I was a returning lease customer but not interested in a new VW, but a Nissan or Honda. Chuck stepped outside his normal day-to-day of VW sales and took me on a tour of all the models I wanted to see and coordinated the whole thing with the sibling dealership across the highway.

Andrew_xu

Sep 8, 2013

Work with Chuck was such a pleasant experiences, no pressure and everything was transparent. You do not need to think if there was anything behind or sale tricks like I had several years ago with other dealerships. He can not only sale VW, but also Honda, Nissan and Ford. I got brand new Honda from him with the best deal around the town. Highly recommended!

b4wjunk

Sep 8, 2013

I purchased a used CC from Bommarito VW and the car had some minor issues. No big deal I thought as it came with a 30 day limited warranty. First I came to my salesman Marc who was great. He took the incident up with his manager Joe Sterner. Joe had the car looked at and everything was blamed on the tires. I did not believe him and he was unwilling too work with me to resolve the problem. The way he put it was "You bought the car with it making that noise." I was willing to except the fact that it was the tires if he would just have them switched out and prove that the tires were the problem. He would not even consider it. So I left. I purchased new tires and had 3 other shops look at the car, one of them being a different VW dealership. The other dealership said that the wheel bearings were bad. I had my wife bring the car back, because at this point I could not keep my cool if I had to deal with Joe Sterner again. Anyway she and I got the pleasure of dealing with Kim the service manager and Brad the general manager. They were extremely accommodating and willing to make the car right. They determined that the wheels were bent and replaced them. They also reimbursed us for the tires we had to buy. After all this there was still a minor vibration with the front end it was hard to spot , but I was able to reproduce the noise for them. It was hard to diagnose, but they believe it may be the other wheel bearing. They are replacing it even though it may not be the problem. Brad, Kim, Dan (the shop foreman) have been great to work with. They have changed the way I feel about Bommarito VW, and if it wasn't for them I would have had the worst car buying\servicing experience of my life, however I cannot say enough good things about Brad, Kim, and Dan. Thank you guys for genuinely caring about my car and my satisfaction.

renman1117

Sep 8, 2013

Overall I believe the buying experience with Bommarito Volkswagen was top notch. Chuck Thomson our sales representative was very knowledgeable and professional, making the purchase of our new Passat SE TDI a real joy. Probably without question the best car buying experience I have had ever.

Jdmorris

Sep 7, 2013

It was a good experience buying a new vehicle from Chuck Thompson at Bommarito Volkswagon. I would recommend them to my friends even though it is close to 500 mile round trip.

granddad

Sep 5, 2013

My wife and I live in Louisville, KY and were looking to purchase a 2013 VW Passat TDI SEL Premium. We had test drove a 2014 Model in Louisville, but could not secure the 2013 Model from the local dealer. We researched through the Internet and found the perfect car in St. Louis at Bommarito. Chuck Thomson was our Internet Sales Person, I gave him a call and confirmed the deal; everything went as expected; with no surprises. The car was as advertised and Chuck made the purchase smooth and easy. Since we have brought the car back to Louisville, Chuck has followed through and given me instructions on the VW Double Check and Bommarito is going to take care of a minor scratch at their cost. Would recommend Bommarito to anyone wanting to purchase a New Car; and would love it even more if they had a dealership in my city.

stlblue111

Aug 31, 2013

Great experience. First of all the dealership is very clean and has a great atmosphere. The show room is filled with new vehicles and has a small section with vintage VWs. My kids enjoyed the free ice cream in the waiting area too. I worked with Geoff Sandt to purchase a preowned 2012 VW Jetta. Geoff's product knowledge was top knotch and I never felt like he was trying to sell me something. It was more him helping me purchase something I that I knew I wanted. I definitely plan on purchasing my next vw from this dealer and wouldn't hesitate to recommend to others.

nomogram3

Aug 30, 2013

My wife and I purchased a 2013 VW Jetta TDI from VW of Hazelwood. Jay Burroughs could not have been more helpful, taking us through the inventory car by car and feature by feature. Bommarito did not have the car we wanted in our preferred color, but he was able to find us the car we were looking for at an affiliated dealership and arranged to have it delivered over a weekend. Unfortunately the car was sold literally as the Bommarito driver was en route, but Jay was still able to find us the exact car we wanted with only a day's delay. We could not be happier with the car or the service that we received. We recommend Bommarito to friends with no reservations.

Not a happy camper

Aug 29, 2013

You can go for a test drive but dont ever buy a car from them. Once you buy a car, they treat you like they dont know you. They didnt setup my loan properly. They dont answer my calls. I am always greeted by voicemails after receptionist transfers them.The sales rep who sold me my car never answers his phone or calls me back when i leave voicemail. I have to personally go there when i have a question. Worst experience buying a car from them

CKirb

Aug 29, 2013

We bought a used Honda Civic with the expectation one problem would be taken care of. What was expected to be a minor problem turned out to be more complicated. The service department stuck with it and on a third visit the mechanic knew he needed to look deeper. His thoroughness discovered a most unexpected underlying problem which was then fixed with us never being afraid they were going to come back and charge us extra. Of course it was concerning to be back in a third time but I was pleased the mechanic took the time to really figure it out. We needed to know our daughter was driving a car she could depend on and was fixed properly. The commitment of the sales department and thoroughness of the service department plus the reliability of a Honda has given us that assurance.

Creechvet

Aug 26, 2013

Very positive experience working with Marc. It was a low stress, low pressure process. Through finding the right vehicle, test driving, and discussing the price, Marc was honest and open throughout.

mlspriggs68

Aug 26, 2013

I was greeted and treated well when I walked in. My salesman Joe, was with another client, but still got me set up for a test drive and another salesman. Dealership was clean and modern. Loved the vintage bug and bus! Got the price I wanted. Follow up from Joe has been excellent. I love the fact they put the protection on every vehicle before its sold. Well worth the drive to St Louis.

olivermomo

Aug 26, 2013

I had a great experience leasing a new 2013 Volkswagen Passat from Chuck Thomson at Bommarito Volkswagen in Hazelwood, MO. Everyone at the dealership was friendly and helpful. They had a nice selection of vehicles in stock but they were happy to obtain one from another dealer when they didn't have the exact trim level and transmission I was looking for. When I wanted to consider other brands, Chuck made it easy to test drive cars at other Bommarito dealerships. Overall, this was a great experience and I would highly recommend Bommarito Volkswagen to anyone looking for a new car.

rashelle102361

Aug 26, 2013

I found Bommarito on the internet while researching VW Beetles. They were offering $2,000.00 more off a Beetle then the dealerships around the Cedar Rapids Iowa area. I contacted Bommarito VW dealership by email around 10:00 in the evening and Jay contacted me the next day at 9:00. Jay was very friendly, informative and seemed very sincere and honest. We ironed out most of the deal over the phone, since I didn't want to drive 5 hours down to the dealership only to find out they were going to be pushy and not follow through on the details we discussed over the phone. I ended up having the following day off from work, so I called the dealership to let them know that I would be down. I arrived at the dealership at 3:00 (the dealership closes at 6:00). Jay had the day off so I was greeted by Chuck. Chuck made me feel comfortable, he was also very knowledgeable, seemed honest and was not pushy. I was interested in the black VW Beetle convertible or the blue VW Beetle Turbo with the sunroof. I did test drive both cars but wasn't sure which car to pick. We decided to walk the lot and see what other VW Beetles they had available. We found a dark gray diesel convertible on the lot. I had very little knowledge regarding a diesel, but Chuck was very informative. I really liked the idea of getting better gas mileage (usually over 40 miles per gallon). I was impressed on how well the negotiation went on my trade in also, I felt comfortable with the deal I received. Well, I decided to get the gray VW Beetle diesel convertible. Chuck was great in explaining the figures involved with the purchase transaction. The financing went smoothly also. The financing officer offered additional options, but never felt pressured to purchase them. Chuck took time to go over all the options and features on the Beetle, even though it was past their closing time. I emailed Chuck the next day with a couple of questions and he called me right back to answer them. Jay followed up a couple of days later to see how I was doing and if I had any additional questions. Would I go back to Bommarito to purchase another car in the future? You bet. This was one of the few times I worked with a dealership where I felt they really cared that I was really happy with my purchase. If you want a great deal, without feeling pressured or having to stay hours and hours while the salesperson and manager work out a car deal, then I would suggest Bommarito. I would sincerely recommend working with Jay and Chuck on your car next purchase, they were great! Thanks for a great purchasing experience Bommarito.

nana25

Aug 24, 2013

I called Bommorito Volkswagen from Springfield, IL to inquire about a Beetle Convertible we'd seen on their website. I was transferred to George Bussey, and found him to be very helpful. He answered all my questions, and when I told him we would be there that afternoon to see the car, he stated that he would have in out in front and ready for us to see. When we drove onto the lot, there it was, as promised, and there was George as well. We looked at the car, was offered a test drive, which we declined since we'd already driven one, and told he we would take the car. In an hour and a half, we were driving off the lot with our new VW Beetle Convertible. We've never purchased a car with that much ease. Another salesman offered to have the car detailed while we did the paperwork, and all the forms were ready for us to sign almost immediately. It was amazing. Thanks to George. PS. We love our new car, and are looking forward to many years of fun in our new "toy". And, I don't want to forget about a wonderful surprise that arrived in the mail yesterday...cookies. Wonderful, yummy Chocolate Chip Cookies. What a treat. Bommorito is a great dealership with outstanding personnel. Thanks again for the amazing experience.

metaylor

Aug 23, 2013

Our experience so far with Bommarito VW has been superb. They are up-front, honest, and are willing to go the extra mile for your business and to keep you satisfied. This extends beyond their sales staff, too. Their finance manager seriously had our best interest in mind, and gave us some very sound advice. Additionally, when we were having a bit of trouble with our insurance company, he took his time to help us contact someone who was more than helpful in that area...which saved us $400.00 a year! We highly recommend this dealership, and would not hesitate to buy from them again (actually, the last new car we bought was from a different Bommarito dealership. It seems this high standard is the Bommarito standard). Salesman Mark Gaby is to be credited with our latest purchase...make sure to ask for him. We don't think you will be disappointed. --The Taylors

Lehx2

Aug 20, 2013

Very simple and easy experience ! Outstanding customer service! Brad Gilbert really appreciates your business and his people make you feel very comfortable.this is my 3rd straight vehicle purchased here.

mahejna

Aug 20, 2013

I went in to look at the used Passat's on the lot that I had been researching on line. Jay couldn't have been better. I wound up buying a new car in lieu of the used. The warranties were a true comfort and made me feel like they would stand behind me. This isn't the first car that i have bought from Bommarito and will not be the last. My son-in-law and daughter will be looking in the near future and will be going to Bommarito to buy their next car.

Levans3

Aug 19, 2013

I had an amazing experience here! They made buying my first new car so stress free and easy! I highly recommend them to anyone! Joe was the dealer I worked with and I will be going back to them. Thanks again guys for all your help!

RReuther68

Aug 11, 2013

They found me the vehicle I wanted for a better price I negotiated with a dealership which had the car in Wisconsin. Marc the salesman was straight forward and I didn't have to do the whole dealer/manager dance like in other dealerships.

pabbenhaus

Aug 10, 2013

I found a used VW beetle for my daughter on-line. Sent an email to Geoff Sandt. He replied within 30 minutes. Two days later we bought the car. Geoff was great - courteous, professional, friendly, not high pressure...I have bought over 20 cars, generally hate the process, and expect the worst. By far, this was the best car buying experience I have ever had. From now on, I will always buy a car from Bommarito.

olivia32

Jul 29, 2013

I love that Jay Brroughs took the extra step to find the vehicle we were looking for. The free car washes and oil changes will come in handy.

RobinHynek

Jul 24, 2013

This is the second car in a year that we have purchased from Bommarito Volkswagon and the third from Bommarito. Marc Gaby was extremely efficient in reaching a great deal in and out in no time. I highly recommend Marc and the Bommarito team. Well done Marc and thanks again.

reedmj

Jul 22, 2013

I purchased a 2013 Passat TDI at Bommarito VW upon the recommendation of a friend who is knowledgeable about the STL retail automobile business. I'm glad I took his recommendation, my purchase experience was simply great. The actual dealership itself is very clean, modern and inviting. Their inventory gave me plenty to choose from, and Jay Burroughs did a great job of showing me the various options and features available to me. The process was friendly and painless, and I believe we came to a fair deal on my trade in. I would highly recommend Bommarito, Jay and the Passat TDI. The vehicle is amazing, super performance and insane mileage in a high-end mid-size sedan package.

RSCurtis73

Jul 20, 2013

I have been looking for a Rabbit for a long time. I finally found one I liked at a local Honda dealer, however Honda's aren't Volkswagen's, and they messed the little car up badly. Bommarito VW took my car in with no appointment, and fixed everything in a very short time. They saved me a fortune in troubleshooting cost, because their technicians knew exactly what was wrong. I'm going to take my car there every time it needs repair or serviced.

cherylford

Jul 18, 2013

Really enjoyed working with you again Joe, thanks to you and Paris.I'll bring my sister to you to purchase a car. Thanks Again Love u Guys

ccl1952

Jul 17, 2013

Found a great deal on an executive-driven 2013 Passat V-6 at Bommarito Volkswagon. My salesman Marc Gaby was extremely personable and provided a worry-free, no-pressure buying experience. I will highly recommend Bommartio to friends who are in the market for a new or newer car.

Azayer

Jul 15, 2013

My experience at the Bommarito Volkswagen of Hazelwood was excellent. Joe Kovacic was the dealer who I worked with. He was very friendly and nice with my father, brother, and me. He helped to choose the car that fit me well. It was a good idea to listen to his advice, thanks Joe I'm loving my Jetta 2013! The price was fair and good. For sure I would recommend him, for his honesty. Overall, thanks Joe for everything you did.

GjF

Jul 10, 2013

Had a very good experience at Bommarito VW. Courteous & prompt service. Made car buying very stress free. Was well worth the two hour drive to get the car I wanted.

mk6_kris

Jul 8, 2013

I dealt with Anne Kuehl today and she was awesome! I was in for my 20K Oil Change & Cabin Filter replacement for my 2012 VW Golf MK6 TDI. She kept me informed on the progress of my car and didn't mind at all even though I was in a rush and had to ask for myself. She also said she would mail me the copy of my service documentation to my home address and I really appreciate that. I felt comfortable talking with Anne and she was very friendly and I knew she was being honest with me at all times. The dealership was also very clean and all the personnel were friendly. I also really enjoyed sitting in the Customer Lounge as it was very clean & tidy and had nice leather chairs and a 60" LCD TV. They also had free coffee, donuts, ice cream as well as vending machines. I would recommend Anne and the dealership to all my family and friends. Best dealership & service I have received in a very long time!Thank You Bommarito Volkswagen of Hazelwood

firecamaro

Jul 6, 2013

Wouldn't normally travel this far, but they had the right car for the right price. I found the car online and Geoff was very helpful! I felt no pressure from anyone at all. The finance guy was great too!

dankistler

Jul 1, 2013

I drove over to Bommarito on a Friday night to look at a car I had my eye on for some time. From the moment I stepped on to the lot the service was excellent. Jay Burroughs showed me exactly the cars I wanted to see and found the perfect car for me at just the right price (and I test drove many before finding the perfect one). Jay stayed well after hours on a Friday night to complete the sale and get me all set up with the new car. The service team also stayed late to prep the car and it was perfect. The entire process of trading in my old car and getting set up with a new car was so easyno hidden costs or agendas, excellent, honest answers for all my questions, and super friendly service. Finally a car dealership that does everything right. I have been buying cars for years and have never found a dealership of this quality at all levels. I highly recommend this dealership if you are looking for a new car.

jeejoo

Jun 17, 2013

George was my salesperson. He was very helpful. I highly recommend him. I think he is on of the best VW dealer in the St.Louis. He was so nice!!!

youngs

Jun 16, 2013

I bought from out of state and Chuck was always available and always willing to help accomodate. The transfer of the vehicle and the filling out of the paperwork was made extremely easy thanks to Chuck.

MD77

Jun 12, 2013

This was our first vehicle purchase as a married couple. I was intimidated by the process before coming here. Marc was efficient, friendly and he made the process seamless! Paris worked through various scenarios to fit our vehicle and financial needs. We felt very comfortable and were treated with kindness and respect. We will refer others to Bommarito VW. Thank you:)

mgwaltney

Jun 7, 2013

There is another VW dealership 20 miles closer to my house, but I first went to Bommarito because their facility looked fresh, up-to-date, and active (the other dealer looks like a dealership from 1985).Jay Burroughs was my salesperson and the whole buying experience was very satisfying. Their pricing was better than I expected to get, and they worked hard to earn my business. I was on a very tight schedule to trade my car and Jay made it happen.Jay was very helpful and honest. I am very finicky about my vehicles so Jay happily let me drive several different models for comparison. I am very informed so I had a bunch of questions. If Jay didn't know the answer he told me that, and offered to get the answer for me - no BS. My trade was high mileage but incredibly clean. Jay worked different options to get me the maximum value for it - not just going off the standard pricing sheets that don't reflect such a nice car.I would not hesitate to recommend Bommarito VW or Jay Burroughs.

curtiscmc

Jun 6, 2013

George did a great job helping us find a car we would be very pleased with & enjoy driving not only to & from work but for a long time to come

carlwangyang

May 31, 2013

I bought a Jetta 2013 here with good price. Dealers and managers are all very friendly and convincing. It was a good deal though. We tried to lower the price more, but it doesn't work.

Mark2013

May 29, 2013

I purchased my VW from Bommarito Auto Group, and expected to have excellent repair service when required. I was very disappointed with my recent experience. I took in my car for a grinding noise from the clutch. After waiting for diagnosis, they inform me that they did hear the same issue and I need a new clutch; but also, while they were driving it, the slave cylinder coincidentally malfunctioned and the car is now inoperable. I can't even leave the dealership! They were quick to point out that this was unrelated to my initial concern, but also unrelated to any diagnostic work they did on the car; it just "happened to go out" during their short. I argued that the specific parts needing repair should be covered under the power train warranty, but they declined. I contacted VW of America and three days later, after speaking to three different people there, the parts and labor were all covered. So Bommarito has my car for one week now. I get a call saying it's done, but while they had it, they dented a body panel so they have to keep it for one more week and send it to their body shop. Fine.... this entire time they provided a rental car through Enterprise, as many dealerships do. During the two weeks that Bommarito has my car for repair, Enterprise calls me twice saying the dealer put in a closing rental date and I had to return it that day by 6pm or be charged fees. It was up to me to call Enterprise and Bommarito to resolve this. Also, Enterprise charged me $250 for insurance, which I clearly declined on the agreement. I told them to pull out their contract that I signed and look at it, but they insisted that Bommarito has the contract; they don't keep the hard copy. When I told Bommarito to look at the contract, they said Enterprise had it. Again, it was up to me to resolve this between Enterprise and Bommarito. After 14 days, Bommarito tells me the car is done. I pick it up and as I drive off, there is a terribly loud rattle coming from under the car. It was after 6pm now so I couldn't return it until the next business day. I make another trip to the service dept. and they identify that something was not fully tightened. Had they driven the car once around the parking lot before handing it over to me, they would have noticed this. Approximately 30 days after this entire ordeal, Enterprise charged me an additional $60 (now totaling $310 for the car Bommarito provided me), saying Bommarito did not cover the rental for the full time I had it (i.e. entire time my car was being serviced) - yet an additional hassle on me because the two companies cannot communicate effectively to one another and I have to resolve their errors.. This should have been a quick job: "Yes, there's an issue here. It's covered under power train warranty. We'll have it done in three days." Instead, it took three days for the repair and 12 extra days during which I had to argue my rights to VW of America, I had to dispute $310 in fees for the rental the dealer gave me, I had to wait while it was in the body shop fixing a body panel they damaged, and then take off work and return again because they overlooked an obvious issue. There were just too many failures during this lengthy period of service to conclude that they are isolated examples.

DeeSTL

May 28, 2013

Geoff took A LOT of time working with me via internet & was very informative & helpful. Not.many dealerships would would work with me via internet. Extremely happy with total experience! The process went so smoothly, I was surprised! Definitely recommend to all my friends & family!!

alightner

May 21, 2013

This was our second purchase from Joe Kovacic at Bommarito VW in Hazelwood, and I'd recommend him to anyone! The best thing about Bommarito VW in Hazelwood is the no haggle pricing. Everyone walking in off the street is offered invoice pricing. I write software used throughout the automotive industry, and have had employee discounts with GM, Ford, Chrysler, Nissan, Mercedes, and many more so I'm used to walking in without much stress to agree on a price. Our first VW purchase was before my company had the VW partner program, and I was very stressed about negotiations until we met Joe at the Hazelwood Volkswagen location. Other dealers had quoted us much higher prices for the same model cars, but the Hazelwood VW invoice pricing structure made it easy. The invoice prices are available on their website, so you could pick the car you knew you could afford without playing games. Joe worked to get me a great deal on my trade in, and I couldn't have been happier! My company has since been added to the VW partner discount program, so this second purchase used the employee discount purchase program. The employee discount wasnt much less than the everyday prices at the Hazelwood dealership. Even with knowing our price was the same (via the employee discount) at any dealership, we still went back to Joe for great customer service, plus they add in some extra perks like free car washes, extra oil changes, dent repair etc. Joe also worked to make my paperwork painless. I filled out the financing app online, and faxed him my paperwork (VW Partner voucher, paystubs, and insurance card) so when I arrived to pick up the car, all I had to do was sign and drive. :) Shop around if you like, but if you're ready to buy... save yourself money and stress and go to Bommarito VW in Hazelwood.

marlojean

May 19, 2013

I came to purchase a car for my daughter, who just turned 16. I wanted a safe car and she wanted a cool car. I think we both got our wish. It was fast and easy. I'm very happy to have spent less time buying her car than any other car I've ever purchased. Although, the little time we did way was happily spent eating complimentary ice cream! Thank you, Kevin for a great experience!

angeliad2

May 13, 2013

We purchased a car for my husband. The sales person & the finance guy were great to work with-very professional & honest. They made the buying experience easy & fun rather than a hard task! I would definitely go back and recommend this dealership to others.

unhappybeetleowner

May 13, 2013

I had a very bad experience with a VW dealer I dealt with previously so I was a bit nervous. I found Bommarito through Auto Trader and found them to have the lowest prices on 2013 Beetle Convertibles. I had decided I was agreeing on a price before I set foot in another dealership! Chuck was very honest and helpful, and didn't pressure me at all. I flew up from OKC the night before, and was in and out of the dealership in less than an hour. Great experience and highly recommend Chuck!

young1969

May 13, 2013

This dealership offers up front internet pricing! This brought me to the dealership after that it was the service and up front handling of the purchase that will keep me coming back to the dealership for future VW purchases. I live in a another state and Chuck Thompson coordinated all the paperwork and never failed to deliver when overnighting or faxing forms and purchase documents. The introduction to the vehicle was the best I've ever had in my 60 some years. The vehicle was ready and was as described for pick-up. A great touch was Chuck picking us up at the Metrolink station after our train trip up from Arkansas. Great experience!

Mark

May 7, 2013

I purchased my VW from Bommarito Auto Group, and expected to have excellent repair service when required. I was very disappointed with my experience. I took in my car for a grinding noise from the clutch. After waiting for diagnosis, they inform me that they did hear the same issue and I need a new clutch; but also, while they were driving it, the slave cylinder coincidentally malfunctioned and the car is now inoperable. They were quick to point out that this was unrelated to my initial concern, but also unrelated to any diagnostic work they did on the car; it just "happened to go out" during their short diagnosis. I argued that the specific parts needing repair should be covered under the power train warranty (I was over mileage for full warranty). They declined. I contacted VW of America and three days later, after speaking to three different people there, the parts and labor were all covered. So Bommarito has my car for one week now. I get a call saying it's done, but while they had it they dented a body panel so they have to keep it for one more week and send it to their body shop. Fine.... this entire time they provided a rental car through Enterprise (common when VW dealers don't have a loaner available). During the two weeks that Bommarito has my car for repair, Enterprise calls me twice saying the dealer put in a closing rental date and I had to return it that day by 6pm or be charged fees. It was up to me to call Enterprise and Bommarito to resolve this. Also, Enterprise charged me $250 for insurance, which I clearly declined on the agreement. I told them to pull out their contract that I signed and look at it, but they insisted that Bommarito has the contract; they don't keep the hard copy. When I told Bommarito to look at the contract, they said Enterprise had it. Again, it was up to me to resolve this between Enterprise and Bommarito. After 14 days, Bommarito tells me the car is done. I pick it up and as I drive off, there is a terribly loud rattle coming from under the car. It was after 6pm now so I couldn't return it until the next business day. I make another trip to the service dept. and they identify that something was not fully tightened. Had they driven the car once around the parking lot before handing it over to me, they would have noticed this. This should have been a quick job: "Yes, there's an issue here. It's covered under power train warranty. We'll have it done in three days." Instead, it took three days for the repair and 12 extra days during which I had to argue my rights to VW of America, I had to dispute fees for the rental the dealer gave me, I had to wait while it was in the body shop fixing a body panel they damaged, and then return again because they overlooked an obvious issue. There were just too many failures during this service to conclude that they are isolated examples.

ShickShackFarms

May 5, 2013

I had emailed Joe and told him my past history and concerns with car dealers in Central Illinois. Joe informed me buying a car at Bommarito would be a very good experience. Working with Joe was awesome, he explained all the features of the car. What should be doing as far as service with the car and when. The finance gentleman was new and kept trying to "push" the service contract. Although I understand the posible need for extending the warranty with the service contract. I am willing to "self insure" for the amount of money it was going t cost. The finance man did not want to take no for an answer. But, our overall experience with Bommaritto VW was awesome. We drove home with a brand new 2013 VW Passat. It has been years since we have bought new. Thanks Joe Kovacic

goodgreif

Apr 29, 2013

Best car buying experience I have ever had! We live several hundred miles from dealership so we had a little bit of apprehension buying used over the internet, however, Geoff answered every question we had. The car was cleaned, fueled and ready to go. Paper work was finished. Geoff took time to explain all the features in the car and he even bought my wife and I a gift from the VW merchandise store. I would highly recommend this Bommarito dealership.

jkoh

Apr 27, 2013

He is very kindly employee. And good price suggest to me. He pick up to me, because I don't have car. He explained car function and how to set up about several function.

dianastl13

Apr 23, 2013

I recently purchased a 2010 VW Jetta from Bommarito Hazelwood. I saw a Jetta on Cars.com that I liked and called to see if it was still available. I spoke with Geoff who said that it was available and to stop on by to check it out. A few hours later I was at their lot, greeted by friendly staff and asked to speak with Geoff. Throughout the entire process Geoff was VERY patient. I had a lot of questions and Im very detail-oriented when it comes to big purchases. Geoff never once made me feel bad for asking so many questions or for voicing my concerns regarding financing through my credit union. I was glad that Geoff was easy and straight-forward to negotiate with. He respected our privacy when my husband and I wanted to discuss our options. When we went to pick up our car I was surprised by how in-depth Geoff explained everything about our car and even setup the Bluetooth to our phones! I would highly recommend working with Geoff, as he made purchasing our first VW stress-free!

Phillip

Apr 19, 2013

I have bought and sold many cars in my lifetime, but Bommarito Volkswagen sets the bar. As an out of state buyer it is always difficult to determine how things will be once you arrive at the dealership. The experience was top notch and I was on my way with little paperwork. They even spent a good amount of time showing me the features on the new Touareg. Even after the sale they continue to make sure I am satisfied and even sent my a tin of awesome fresh baked cookies. It is the little things that make you feel special. They have won me over and I will recommend Bommarito VW to anyone!!

kemkm22

Apr 17, 2013

I couldn't have been more pleased with the purchase of my new Beetle. Living 200 miles from the dealership, most of our transaction was done over the phone. When I arrived, everything was completed promptly and I was on my way back home. This is definitely my dealership in the future.

Bmac1975

Apr 14, 2013

My wife and I had been to a few other dealers and, first of all, this was the cleanest coolest-looking dealership we'd seen. They even have a miniature VW museum with 2 vintage cars. But most importantly, they were super friendly and easy to deal with when negotiating. I didn't have to jump through the usual hoops. I told them up front what I wanted to pay (which was lower than the sticker price) and what I wannted for my trade in and they found a way to make it work. They even have me top dollar for the trade in, way more than I asked for. Originally we planned to go to 2 other dwalers before making a decision but after we started talking to them, it became clear there was no point dealing with anyone else. I worked with Jay Boroughs and Geoff Sandt. I highly recommend these guys.

Smi5488

Apr 12, 2013

I purchased a 2013 VW Passat from Jay Burroughs. I came in late on a Saturday and even though it was close to closing time Jay took the time to let me look over the car. He was very informative on the car and the options that were in/on it. The whole experience from when I walked up was amazing! Even though I took some time to think about the decision and had to come back on the following Monday morning, Jay was very understanding. After we went through financing and purchased the car, Jay took us back to the dealership store and he let me pick something out, on him. About a week after the purchase the car I received a package in the mail...Jay had sent me a Thank You tin of cookies. Jay and Bommarito VW went above and beyond for me and my car purchase. I would recommend Jay and Bommarito to any one that is thinking of buying a car.

winifred

Apr 3, 2013

I STOPPED IN LATE ON A SATURDAY AFTERNOON TO TEST DRIVE THE NEW VW BEETLE, AND BY CLOSING TIME I WAS SIGNING PAPERS! MY EXPERIANCE WITH BOMMARITO AND ESPECIALLY MY SALESMAN LES JOHNSON WAS COMFORTABLE AND TOTALLY STRESS FREE. LES WAS VERY KNOWLEDGEABLE ABOUT THE BEETLE AND WAS EASY AND FUN TO WORK WITH THRU ALL ASPECTS OF MY CAR BUYING EXPERIANCE. I COULD NOT BE MORE THRILLED WITH MY NEW VW AND LES AND EVERYONE HE INTRODUCED ME TO AT THE DEALERSHIP SEEMED GENUINELY HAPPY FOR ME.

ym8462

Mar 29, 2013

Excellent Service Sales agent gave me good information - service & patientBusiness Manager - explained each part of all papeworkBommarito Volkswagen customer A+Would recommend to friends

Shawnodell83

Mar 24, 2013

Joe Kovacic was an excellent down to earth sales rep. He told me he was not gonna leave with out the car I wanted for the price I wanted and he was right. After dealing with Auffenberg in offallon il, this was refreshing and a great experience. Never had a better and smooth experience buying a car.

jefftrost

Mar 23, 2013

I recently purchased a 2012 VW Beetle Turbo from Goeff Sandt. I was very pleased with the whole experience. The price of the vehicle was far below all other comparable cars on Auto Trader. The car, the dealership, the price, great! That is why I give Bommarito VW an excellent rating.

railnut26

Mar 20, 2013

A fantastic purchasing experience. Everyone from the sales representative to the finance dept. were first class. I would not hesitate to send a friend or family member to purchase one of these cars. By the way, my Jetta TDi gets even better fuel economy than the sticker claimed. A very pleasant surprise.

davinci

Mar 19, 2013

Marc Gaby is the dealer who is the best in Volkswagen in St. Louis. If you are an asian person came from Korea, China or Japan, I recommend him. He will talk to you very gently and use simple explanation to make sure you understand. Moreover, you can make a contract with him as a happy price. Do not search a dealer in other dealerships in St. Louis. I like his clear price & kindness. That is why I finally did a warm handshake with him. Not only those, you can ask about car insurerance. He will talk with a person of auto insurerance company instead of you and make a good deal. You don't have to worry about telephone call comunication with auto insurerance person . As you know, sometimes it is also difficult. Nice VW car! Happy price! Trust! Easy comunication! All of those are you need.

graceh7

Mar 18, 2013

Joe and everyone else at the Bommarito Volkswagen center were extremely nice, informative, and eager to make my experience in purchasing a new car the best it could be. Thanks!

Linn Porzuczek

Mar 13, 2013

This was my first time buying a car on my own and I was very impressed with everyone at your facility. Each person I spoke with was very helpful and understanding and I appreciated their patience and understanding with all the questions I had. I couldn't have been happier with any other dealership and I will deffinately recommend Bommarito Volkswagen to everyone I know for their next car purchase. Your service department is very clean, welcoming, and great to work with. I felt like I was on vacation during the wait for my car and appreciated my car being washed before I left. Your dealership is truly a "Person-Centered" facility.

tylersmom

Mar 11, 2013

My experience with Bommarito VW was excellent. My salesman Joe Kovacic was very friendly and he made me feel really good about the decision to buy the new 2013 Jetta. I am as pleased today as I was the day I bought it!!! Thanks Joe!!!

Stephanie

Mar 10, 2013

My car buying experience was very pleasant and stress free with this dealer. Geoff was available and responsive to my calls and questions. Car was accurately described online and the overall process was a great one.

jwynn0821

Mar 6, 2013

Both Joe's were wonderful. Joe Kovacic was right there when me an my best friend pulled up. He was very friendly and was ready to listen. I was shopping for a car that day and he wasn't like most dealers wanting to push a different car your way. I told him the year and the color I wanted and he didnt stop until he found that car. I had looked at Volkswagen CC at the St. Peters location and had found one. I didn't want to leave that day until I made a decision. I had some form of loyalty with the guy at the St. Peters location until... Joe the General manager sat down and showed me his figures, still not being pushy they left me alone and I decided to buy my car that day... I can't brag enough on both Joe's they were great!!!! I love my CC!!!!

Fonda H.

Mar 1, 2013

Definitely recommended this place! There is a kid's room and snack bar for customers. The place is very clean. The staff are very friendly.

zach75

Feb 27, 2013

Chuck was very helpful and made the buying process very easy. He was knowledgeable about all aspects of the vehicle we purchased and we would gladly buy from him again.

lesliegeileratchley

Feb 24, 2013

I recently purchased a Scion XB from here and was very pleased with everything. Jay & Geoff were very nice to work with & were NOT pushy in any way. They understood what we wanted & how much we could spend. When it came time to do the paper work Paris took his time and went over everything with us, sometimes having to go back & forth to get our payments just right. We would definitely purchase another vehicle from here & recommend to friends & family. Our experience was wonderful!! Thank you all - I love my car!!

mdiehm

Feb 14, 2013

I had been working with 3 other dealers in the greater St. Louis area and was having trouble getting the "real" price of a car.I was so thankful that the quote I received from Chuck was exactly what I paid. When I decided I wanted a color combinationthat was not availabel in St. Louis - Chuck found my exact car and had it driven to the dealership at no expense to me. Thecar was ready for delivery on time. Chuck took the time to walk me through my new car features - not just showing where thingswhere but even contecting my IPhone to the radio system making sure all worked well. Just a great experience overall. Thanks Chuck!

aejtx4

Feb 11, 2013

Best Car experience I have had. Straight forward on pricing and Joe did a lot of leg work before we got there due to time constraints. The first time I have ever leased. I will definitely be back.

vrusakova

Feb 8, 2013

It was very pleasent experience. Geoff Sandt provided excellent professional service and made the entire process of buying the car very easy.Thank you!Victoria

JackieOlinger

Feb 5, 2013

Bommarito is a great dealership. I purchased my CC from Chuck Thomson and was pleased with his friendliness, honesty and knowledge about the cars. That is why I purchased my new Passat from him. Chuck is great!I am also very impressed with Anne from the service department. She has taken good care of my VWs (Jetta and CC). I would recommend this dealer - they work hard to make sure you are satisfied.

Kavinil2003

Feb 2, 2013

Chuck answered all of our questions and he was a big help in overall car purchase. He was very knowledgable and supportive. Our overall experience at office was very good.

Kostas Berberidis

Jan 29, 2013

We are very satisfied with the baying process's as the second car we purchase within a month period ( first one is a New Mustang for our son lives in Chicago Il.)and this use one for my personal use. Kevin Hall is the most professional, honest and great fried and he represent at Hiest quality level the Bommorito corporation in the Northwest Chamber of Commerce.

tina.dubuque

Jan 26, 2013

Our salesman is friendly and courteous. The dealership found the exact car I wanted in another location. The store manager was willing to work with us on the price. It took a little longer to close the deal than we hoped.

1tonyasings

Jan 22, 2013

My experience at Bommarito VW was great. I came three times, the first time just to look, the second to decide on the car I wanted, and the third, to make my purchase. The entire process was stress free with the help of Les Johnson and Tony Boyd. They were great. They had great personalities and made my experience with Bommarito VW comfortable. Les helped us from the beginning with all of my questions until the end, showing me how to work everything in my car. I left with no questions unanswered. Tony even worked with me as far as my financing. Everything worked out wonderfully. I will definitely recommend family and friends!

pmtmom

Jan 16, 2013

With this being our second volkswagon, by far, this was our best experience. After speaking with Tony and Paris in the Finance Department and finding the best banking situation that fit our needs, we could then proceed to find our new VW. Jay Burroughs was brought into the picture to helping us select our car. Besides the fact that he knows his product inside and out, what a great guy he is! The sale went off without a hitch and preparation was made for us to pick it up. Jay took as long as was needed to give the tour of the car and all of its gadgets. Most importantly he was so patient with setting up my phone for calls and the radio/ sound system. The car's three month check up was set up at my convenience. Jay did not hestitate to make his follow up calls and assured us at any time he would be available for questions or concerns. Jay was the ultimate professional... And I love my new VW!!!

RogerKorando

Jan 14, 2013

It was a pleasant experience dealing with Bommarito and Les Johnson. The salesman was very courtious and informative. There was no high pressure and we were impressed with the promise of service after the sale including oil changes and car washes.

mikessmith

Jan 13, 2013

Geoff, Was attentive to my internet request for a different car than I purchased. I drove the Jetta that I inquired about but I wanted a car a little larger. Within a day Geoff found a Passat that was used as a dealer demo car and contacted me immediately with a link to a similar car. I stopped and drove the car. Within a few days,because I was so busy with work-I put down the money to buy it until I could get into the dealership. I picked it up yesterday and I love the car!Bommarito has a wonderful culture of outstanding customer service and they show it every time that I have worked with them in the past and they continue. I highly recommend working with Geoff Sandt he is truly a professional who helps you find what you want.

hairtopics

Jan 5, 2013

I want to show my gratitude to Brad and the whole Bommarito Volkswagon team for great customer service. Brad, my sales guy was very patient, honest and when a problem occured, his prompted attention, have me smiling more about his intergrity, than my pretty sexy Volkswagon CC. First, company that puts customers first and not profit. I Love the enviroment in that building.

hanrahad

Jan 5, 2013

In my 30 years of car-buying I have never had a better experience than with Bommarito VW Hazelwood, Missouri. I shopped a 5-state region for my new Volkswagen and selected this dealership 300 miles from my home because they are rated 4.9/5.0 on DealerRater, they have the best inventory and value, and their service is second to none. They responded immediately to my inquiry, set up and kept my appointment, welcomed me like a VIP, and had the car I'd selected from their online inventory fueled up, stickers removed, and sparkly clean for my test drive. Needless to say I went home that day with my new car. Everyone that works at this dealership is focused on the customer and making sure they're happy. They have an impressive service department, comfortable customer lounge, and just the best people you could ever hope to work with. I received a very reasonable price for my trade-in and my salesperson has already called me 3 times to ensure I'm satisfied. Another big surprise: I had XM radio on my trade-in vehicle with about 4 months remaining on the subscription. This dealership, on their own, took the time to contact Sirius/XM Radio to cancel my subscription and have the remaining credit applied to my credit card on file. My new car came with a free Sirius 90 day trial so this transition was better than perfect. I'm a Bommarito VW Hazelwood (Missouri) fan for life. What a great place!

hotwired76

Jan 4, 2013

The best VW dealer in the St.Louis area. This was my third car from them and I will continue to make the drive to their dealership because of the quality and friendliness of service, no matter if it is to purchase a car or have maintenance done.

neostrider

Jan 3, 2013

Chuck was a huge help with the car buying process. He walked me through my options, he made sure that every question I had was answered, and was even kind enough to meet my rather restrictive schedule in test driving and purchasing the vehicle.

h153a

Jan 2, 2013

I had already purchased a GTI via internet when picked up at airport by Joe. Not your typical car salesman, extremely easy to converse with, very knowledgeable about the product he was selling,and would certainly call him personally whenever buying another VW product. The price sold the car but the dealership was terrific.

stevieb8138

Jan 2, 2013

I went in to get a ECM update on my 2013 CC and the service tech "FRIED" my computer in the car. My wife was told by Kim the service manager and Tom in service a new computer would be in by January 3rd. I called on January 3rd and got the run-around before finally being told the new ECM wouldn't be in until January 9th at the earliest. Meanwhile, my car is sitting outside the dealer with snow all over it and not with me so I can drive and enjoy the car I purchased. I have emailed three times, called Tom and Kim in service several times, and called the customer care number to get the problem resolved quickly. The next step will be the Better Business Bureau and file a compliant.

johnalfred

Jan 1, 2013

Marc Gaby was extremely easy to deal with. He was very knowledgeable about the Passat, and was efficient in reaching a deal. No hassles, no mystery in the process. I would definitely recomend Marc and Bommarito VW.

MRB72

Jan 1, 2013

This place and crew has exceeded my expectations. I bought a 2012 Passat and couldn't be more pleased with the easy of buying this car. Joe went above and beyond on making this an easy process. Joe was very friendly and helpful with all my needs. Anthony also very thorough on making the finance process smooth and easy.. These guys are great... I could not have asked for a better team.. Everyone inside greeted you with a smile..

race01

Dec 30, 2012

Our expierience at bommorito VW has been great. Our salesman chuck Thomson and everyone at this dealership is friendly and very accommodating we purchased a new tourage ( our 2 nd from bommorito ) and we could be happier with. If your looking for a new VW please go see chuck and the great people at bommorito , you won't be disappointed

lhundelt

Dec 28, 2012

I work for Lindenwood University. Bommarito is one of our sponsors so I thought I would support them. My son is in the military & he was looking to purchase a car.Not only did Kevin help us find a great car but he is a big supporter of the military & was able to give him the best deal possible. Now that our son is deployed & we have his car, I had several questions regarding his car. Kevin was on top of it & called me back within minutes of sending him an email. I could not ask for better customer service!

trekman37

Dec 28, 2012

My experience at this establishment was refreshing. After visiting multiple dealerships with typical "car salesmen" we met Joe. Joe was friendly, knowledgable, and NOT pushy. He was willing to find the answer to any question we had and accomodate any request we had regarding the vehicle we were interested. Although the milelage on the vehicle was higher that we wanted (not Joe's fault), we were more than willing to buy from this dealership because of our interactions with Joe. The price negotiation was quick and easy. Overall our experience with Bommarito VW was one that would get our repeat business.

mamapdogg

Dec 24, 2012

I just wanted to come on here and give this dealership a good review. Normally, I hate dealing with new car salesman. Most are pushy and annoying or don't take me seriously. I am a single mother, and come in alone with my children, and this is rare to be trested respectfully, but this dealership did exactly that, treat me with total respect. The second I walked in, I felt welcome. As I said, I had to bring my kids with me, ages 8 and 18 months. The salesman I dealt with was extremely patient and helpful. I was trading in a mini cooper, which I would have bought another, but the mini dealer was snooty with me, so I checked out my second choice, which was a VW beetle. This volkswagen dealer treated me like I was an equal rather than being beneath them, which I greatly appreciated, and it got them a sale. They gave my children oranges and hot chocolate, and the salesman interacted with my children like they were his own. They also made sure I got the best financing available. the salesman also helped work with me to get tools for me to get my subwoofer out of the car, which I believe was above ane beyond the call of duty, as at the time I was cleaning out my trade in, it was almost closing time. I would highly recommend this dealership. It isn't the normal dreaded experience, and I came out happy and with a fantastic new car. I will definately be returning to this place in the future, and will recommend them to all my friends. Thanks to Les, and the whole VW crew.

theiss6

Dec 13, 2012

Geoff understood my needs for a truck was very helpful through e-mail getting the process started. He stayed in contact through the whole buying experience but was not pushy, when the truck had an issue with trailer lights not functioning properly he had the service dept. correct the problem. Overall my experience was stress free and I would recommend Bommaritto to friends and family.

dallen081477

Dec 3, 2012

buying my new Jetta was an easy process! I drove 4 cars there and felt no pressure! Left with the exact car I wanted and am so in love with it! It's my third VW but my first one from this dealership. They will get my business from now on!

AUSCON4

Nov 25, 2012

I found the Bommarito Volkswagen "Black Friday" circular and with the prices that they were advertising, I thought that I at least owed them a look, but thought that there would be the ol' "hidden charge", and then would also try and hike up the price even more with "hard selling" of different options. I am pleasantly surprised to say, that did not happen. We were probably the first people to hit their show room on Friday, and you would think that they would have plenty of time to try and direct me to a more expensive car or "bait and switch" me (as has happened in the past). However, I mentioned their price quotes from their circular and Marc Gaby (sales associate) directed me to the cars that were in my price point. Within 10 minutes, I was in a test drive, 20 minutes after I was talking to a finance rep, and within an hour, I was driving home in my new Volkswagen.All aspects of my purchasing experience was simply a pleasure, all the way down to my trade in, which was also very fair.We purchased our Honda Odyssey from the Bommarito Honda dealership and thought that I would try their Volkswagen store, and couldn't be happier with the entire experience. As was mentioned my wife and I were the first people in their showroom and they had plenty of chances to attempt to sell me a car that I really didn't want, or to push options that I didn't need. If you want a great no haggle no pressure experience, I can confidently recommend Bommarito Volkswagen or any of their stores to anyone looking for a new or used vehicle.

Steve Hynek

Nov 22, 2012

Marc is very knowledgable,helpful and worked us a great deal.I would recommend you talk to Marc Gaby he's a know pressure salesman.He will get you in and out in know time.I will be buying my next car from Marc and only Marc.Thanks for a great job Marc.

BigCountry08

Nov 20, 2012

I had a great experience at Bommarito VW. Everyone at Bommarito was incredibly friendly and helpful. Joe was very knowledgeable about the Jetta TDI I purchased. Talking to Joe felt like talking to a friend I haven't seen in awhile instead of a salesman. Don't waste your time playing games with other dealerships, do yourself a favor and go to Bommarito and talk to Joe.

frankmydler

Nov 19, 2012

I went in for 30,000 mile service and came out with a new vehicle. The service has been superb from timing to quality of work. Now I can also promote the sales staff thanks to Les. I travel almost 80 miles for the service and now I will be returning more frequently. I have recommended the service to many friends and coworkers since coming to Missouri just 16 months ago. I have purchased or leased, (in the last 45 years), more vehicles than I can count. From Illinois, Nevada, Texas, Virgina, Colorado, and now Missouri. Bommarito rates at the top for both service and sales.Thank you, Les and the team of Bommarito

scottp62

Nov 18, 2012

Very helpful, friendly, low pressure, and got me exactly what I needed without any trouble. Could have easily been lost with all the available cars, but was easily steered in the direction of what I wanted.

jsauers

Nov 15, 2012

Had a wonderful experience buying a certified pre-owned VW Jetta at Bommarito. Geoff Sandt in sales was very friendly, knowledgeable, honest, and refreshingly "no pressure" in his sales approach to this used vehicle. Tony in finance was also very friendly, competent, and helpful in securing surprisingly low interest financing for a 2009 vehicle. Everyone working at the facility was very friendly. I would highly recommend Bommarito VW for a car buying experience. My experience was no-hassle and very positive overall.

mwullner

Nov 13, 2012

Chuck T. was very helpful and friendly. Worked hard to get me into a new car. This is the second car I have leased from Bommarito. I would highly recommend this dealership to anyone. I love my new car.

janeandruss

Nov 7, 2012

Best car-buying experience I've ever had. Unlike the first VW dealership we visited, Bommarito and Chuck never made us feel pressured to buy.I would definitely recommend them!

Richam01

Nov 5, 2012

My Salesmen, Les Johnson is the best car salesmen i have had the pleasure of meeting, he is friendly and very helpful. I wanted a new Passet and he made sure i drove off with one. Easy sale i was surprised on how well the sale went.Les you are the best.

redroutan

Nov 3, 2012

Bommarito of Hazelwood was highly recommended by a family member. They sent us to talk to Les Johnson. We are so glad they did. From start to driving away in our new VW Routan was a great experience. Having Les as our salesman was the frosting on the cake. Everyone in the dealership was friendly, professional and worked with us and our needs resulting in the perfect car, a GREAT price and a happy customer. Actually looking forward to the scheduled maintenance so we see them all again.

cabb4

Oct 29, 2012

It was very easy and hassle free. This was quick and easy. We had been looking for a car for over 1 year, and it just felt right here.

dwstep0

Oct 29, 2012

I was in the car market to purchase a 2013 VW Passat TDI SEL Premium. I contacted four different dealerships in my area of sixty miles and one out of my area. After my initial internet/phone contact I visited four of the five dealerships. I can tell you with certainty that Chuck Thomson and Bommarito VW in Hazelwood, MO stand well above any other VW dealership in the area. Chuck and Bommarito VW are first class. They treat you as though they really want your business and show their appreciation to you as a customer when you purchase a vehicle. I would recommend Chuck Thomson and Bommariro VW to everyone.Don Stephens

stleipzig

Oct 26, 2012

I would just like to say to anyone reading this, that the guys I worked with were the best; they were intelligent, thoughtful, and very helpful. The showroom is a real show stopper, it's simply amazing. They have a great waiting area with comfy seating, a huge TV, doughnuts, coffee bar, and other goodies. The service associates are very professional. And finally, I highly recommend anyone thinking about buying a VW, look no further than at the CC. This car is truly impeccable. YOU WILL NOT BE DISAPPOINTED. Thanks guys!Steve Leipziger

wms69

Oct 25, 2012

After a long search of car lots and online I found a vehicle that seemed to fit my criteria. I called ahead to inquire about it and Jay took my call at Bommarito Volkswagen of Hazelwood and I made the appointment to see and drive the mini-van. Jay was very helpful and not pushy as some salesmen are. I was and am happy with with my new-to-me wheels. I found Jay and all of the staff at Bommarito to be great to deal with. I am glad to have found the one I was looking for on their lot. Nice people who treat you nice too. I happily recommend Bommarito Volkswagen to family and friends.

perfota

Oct 22, 2012

WOW, I have visited 4 different VW dealers. By far Chuck Thomson was the best sales manager ever. No pressure, very friendly and respectful. Also Chuck was straight forward with the transaction and the price of the new car. I just bough a 2013 passat TDI SEL and couldn't be more happier. The Dealer facility is nice and they have great choice of car right there available for you.Than you so much, I would recommend this dealer to anyone who looking at buying a VW.

Mhenry03

Oct 17, 2012

I just purchased a 2013 VW Passat at Bommarito and my car buying experience was extremely positive and stress free. Joe's sales knowledge and professionalism was impressive and he asked questions about what I wanted and listened when I shared what I was looking for in a vehicle. I recommend that anyone looking to purchase a car make Bommarito their only stop.

Nowyn

Oct 16, 2012

I came to this Dealership to look for a 2013 Ford Mustang with a specific color. Unfortunately they didnt have it but spent two days trying their best to get it despite the fact you couldnt find it within 250 miles. They gave me a great price and the customer service was top notch, the whole time they made me feel like I was their number 1 customer despite them being obviously very busy and making sure I had everything I needed before I took the car back home to Florida (I was visiting family in St. Louis, I live in Florida). I wish the dealerships down here had half the customer service that Bommarito has, overall I would highly recommend anybody to go back to and buy from Bommarito.

basb62

Oct 14, 2012

Had a great experience at Bommarito. Geoff and Paris were extremely nice and very helpful. Geoff responded quickly to my emails and provided helpful information. The whole process was incredibly easy.

cdurbin01

Oct 10, 2012

Joe Kovacic was terrific to deal with. We came in on a weekday evening with a huge storm raging outside, and bought that evening. He negotiated on our behalf with the sales manager, and was up front and honest with what the dealership could and could not do for us. I like the honesty of true negotiation. The dealers that claim up front pricing and the "price on the window is the set price" are just deluding themselves into thinking that people don't have a brain.Great Salesmen! Great Dealership! This is the first VW we have owned but NOT the last!

s_d_vasiljevic

Oct 9, 2012

Dealing with Kevin and Marc was as pleasent as any dealings I've ever encountered. They both genuinely cared about getting to know me and providing me with a deal that I could afford and be happy with. Best Dealership Experience I've Ever Had!!!

bzacha2335

Sep 27, 2012

Service was excellent. George was always looking out for my best interest. Everyone was extremely helpful and trustworthy. I would definitely recommend this dealership to everyone!

Colegial13

Sep 27, 2012

Yesterday, I walked out with my first new car a 2012 Jetta SE 2.5L. This was a three-day process in the dealership which involved the hard work and PATIENCE, above all, of both Chuck Thomson and Paris Ameleshi. Chuck was involved in the process of getting the best deal out there; even out dealing other "benefit programs". Paris was great with the financing/ business which was the one who closed the deal. Bommarito Volkswagen of Hazelwood has a great team a dealer can have. I recommend this dealer.

mjwoodard

Sep 24, 2012

This is the second car we purchased there in the last three months. Marc is great to work with. I will recommend anyone to this dealership. I know I will be back.

brett.bockhorst

Sep 4, 2012

I really appreciate the extra effort that was given to me, in order to walk away with another car. Thank you very much. Perhaps I will shop with you again.

vagui32

Aug 30, 2012

Excellent experience at Bommarito VW. Very professional and caring. Chuck was a class gentleman that took the time to show me and explain the features and benefits of the vehicle I purchased. I visited one other dealer for this type of car and was sold after the experience I had with Bommarito. Highly recommend this dealership to anyone that is in the market for a VW or any used cars on their lot. Great job!!

drtechy

Aug 28, 2012

We at STLVW (St. Louis Watercooled Volkswagen Organization) are extremely grateful to Bommarito and the great relationship they have created with us. I recently made a trip to trade in my 2008 GTI and purchase a 2012 Turbo Beetle. Thanks to Kevin and everyone at Bommarito my transactions were smooth and very well explained. Not only did they of course give me a great deal, but the attention to detail to make sure I understood everything throughout the process was exceptional.For years our organization has had to scour the internet and local parts dealers because of the stigma which dealerships have always had about being too expensive, and not helpful. Well Bommarito has certainly come forward to change that stigma. Not only do they offer competitive prices for parts and service, but they have become the helpful dealership. Any time we have a question or an issue, we go to Bommarito and always get great service! We pride ourselves on being a very knowledgeable group who love Volkswagens. Now with Bommarito we have a partner to help keep our knowledge growing, and at the same time feed our VW needs!Thank you Kevin and the team at Bommarito Hazelwood!

erickbill2

Aug 28, 2012

I gave high ratings to Chuck because I thought the overall service was excellent. He was friendly and patient. He also was very clear and concise about all the aspects of the transaction. From the payment method to all small details concerning the car. I got exactly what I wanted in the end.

Dan Wormek

Aug 27, 2012

As I've told many people, I was treated like royalty from the moment I set foot inside Bommarito Volkswagen three months ago. I was back there just a few days ago for my six-month courtesy inspection and got a chance to talk with all the guys again. Everyone there is a car nut and also very professional. Sales is a big part of my business so I like to think I know a good salesman when I encounter one and Joe Kovacic is THE MAN without a doubt. When I walked in I met Joe and told him that I was looking for a GTI. I knew all about them already. I read everything I could about the car online and researched owners' opinions and comparisons. Joe could sense this and consequently didn't waste my time detailing the anti-lock brakes, traction control, gearbox, or anything else that I already knew about. Instead, he did what an excellent salesperson should: he made me comfortable enough to buy.I'd been looking at other cars before the GTI. I looked at the Evo and at the STI. I went to three dealerships for test drives and was very unimpressed with the associates who assisted me. During test drives the salespeople from these dealers stared out the passenger windows and made no attempts to carry on conversations or get to know me and the few questions they asked were about how soon I'd be ready to pull the trigger on a car and what they'd have to do to make it happen.When Joe let me drive a GTI he got in and asked me about my Prius, the car I was presently driving, and from then on we talked about everything from cars to careers to kids to prescription eyewear. He knew I didn't come in blind to the specs of the car. He knew I'd done my research. Consequently he just hung out with me and got to know me. He made me more comfortable than any other auto salesperson I'd dealt with, comfortable enough to buy a car! And normally that would be it. He'd have done his job, I'd have signed the papers and been on my way. But then I went back to the dealership to buy some extra coolant and as I walked in I saw Joe and he started talking with me about something we'd not finished discussing the day I bought the car. I got to see that Joe wasn't just going through calculated motions the day I bought my car; rather, talking with people is clearly something he enjoys and he's successful because those skills are a boon in his line of work!Additionally, as a member of STLVW I got to talk with Kevin Hall and find out just how cool a guy he is; we're such a strong car club because of his support! He'll bend over backwards to take care of the club and I have absolutely no doubt that he'd do the same for anyone else.

diffleyp

Aug 27, 2012

Being a member of STLVW, I am treated very well. Kevin has really reached out to the enthusiast community in a way I've never seen at any other dealership. Before meeting the local group, I still had a great service experience, but now I feel a connection to the dealership that they really appreciate me as a customer.

peter.j.wells

Aug 27, 2012

I have been to many different dealers in the past while either searching for my next vehicle or the purchase of a vehicle. Kevin and the crew at Bommarito VW were all great. The process was about as painless it could have possibly been. When I'm ready for a new car I'm going to start at Bommarito first.

Wingman80

Aug 27, 2012

They are a great dealer to deal with. They are very active with our local VW club. They have introduced us to their new cars and have been very hospitable in welcoming us to their dealer for different events.

bstoecklin

Aug 6, 2012

Great experience. Joe definitely had our best interest in mind when selling us our second preowned car for our 16 year old daughter. I would definitely recommend this dealership & Joe!

krusse22

Aug 6, 2012

Jay Burroughs the sales agent was very efficient, patient, knowledgeable and nice. He spent a lot of time working with us to get the car we wanted. He is good and would recommend him as someone to talk to about purchasing a VW. Jay went the extra step to make things right with our purchase.

aaparke

Aug 1, 2012

I have never purchased a car from any Bommarito dealership, as I had been happy with another dealer I have used. I was lured into Bommarito via the web and their great pricing on the VW Passat. The second I walked into the dealership I was helped until the moment I pulled out in my new car. Everyone was exceptionally friendly, accomadating and efficient. The whole purchase(less the test drive)took less than 1 hour. Not only was everyone friendly and helpful, they seemed genuine and not fake. Definately consider Bommarito VW!

hyungppp

Jul 29, 2012

Yesterday I bought a Beetle from Bommarito. I am still satisfied with the service of the dealer, Chuck Thomson. Thank you! Chuck Thomson. Whenever I asked something through phone and unnoticed visiting, he was definitely very kind,nice to me. Moreover, he explained the functions of the car in detail. So, I also recommended Chuck and Volkswagen to my friends. Two of them will buy car from him by the end of July.

cummingskr

Jul 28, 2012

I thoroughly enjoyed my experience at Bommarito in Hazelwood. The showroom is pleasing to the eye and the experienced staff is friendly. I worked with Chuck Thomson whose friendly manner and no pressure approach made me feel comfortable about this big decision. I received a lot of information from other dealers and experienced a variety of selling styles from other salesmen. Chuck kept it real with our interactions and I feel like I received the best service and the best deal. I will definitely recommend this dealership and Chuck Thomson to my family and friends.

Phyllis Weber

Jul 27, 2012

When I first came to the dealership, I had a lot of questions of Mr Johnson. He was very thorough in answering them. He had a very pleasant manner and made a real effort to ensure that I was satisfied in the purchase of a new car. He told me that he would go over every detail of the new car. I know that he will do so when I pick up it. As to my evaluation of the price, who is ever satisfied. I do believe that Mr Johnson was reasonable in the negotiations. Phyllis Weber

poopygeorge

Jul 24, 2012

Gentlemen were great to work with. Spent plenty of time with my wife explaining how car worked. Worked with us on the trade in of her old car.

lman2z

Jul 15, 2012

Had a Fantastic Experience at Bommarito. Geoff was EXTREMELY nice and very helpful. The whole process was incredibly easy. The Credit department needs a little work though. They forgot a few things after I left so I had to make a few unnecessary trips back there to fill out paperwork. Other than that I would highly recommend this dealership to anyone who is looking to buy a new Volkswagen, plus there prices are unbeatable!

Mark Breihan

Jul 15, 2012

Chuck was very professional and efficient. He understood what we were looking for and reacted very well and quickly. His delivery of the new vehicle was impressive also. I will be returning with my older son next month to purchase another new VW. Hats off to employees like Chuck Thomson, friendly and totally engaged. Thanks again.

asmarfaisali

Jul 7, 2012

Great FIVE star service, I was picked up from my home which is far away from the dealer, excellent explanation about every single thing in the car,help me to get a nice car insurance & paper work done in very efficient way, Thank you JAY.

ktcaes314

Jun 27, 2012

I am so pleased with my transaction a Bommarito VW. My sales rep, Joe, was so great. I love my new car! and I am pleased with their follow up, and genuine concern about their customer satifisfation

mjwoodard

Jun 25, 2012

Our sales rep was very helpful, knowledgable and friendly. He worked very hard to make the deal work. I am extremely happy with the dealership and Mark. My fiancee will be back there within the next month to buy a VW from him.

EricSteinhauff

Jun 24, 2012

We never felt pressured by Marc ,he seemed to know exactly what we needed and wanted, they were all very polite and courteous. Our overall experience was fantastic.

vadik911

Jun 8, 2012

I saw the ad online for the specific vehicle (including VIN #) on sale. Came to the dealer confirmed the price; they confirmed me that they still have that vehicle with that price. They asked me if I want a test drive. I did a test drive. We agreed on price of my trade. As were filling out the paperwork, they decided that someone made a mistake and decided not to sell the vehicle. Even a salesperson (James) said it was a good price "steal price". They changed ad in front of us and they changed disclaimer. I have a copy of original ad and original disclaimer. Even manager Joe Sterner didn't know what t do and ran to the different dealership. Way to go VW Bommarito

klborman

Jun 7, 2012

The staff was friendly, knowledgeable, and engaging. There was a dialogue about my needs and goals which were heard and the sales staff took efforts to accomodate. As my original objectives changed as a result of my test driving experiences with the various makes and models, there was no pressure to choose anything quickly or without consideration. I would recommend Kevin Hall and Mark Gaby to friends and relatives and that is the highest compliment I can share.

Jennifer3699

Jun 6, 2012

Made me feel like I was important even though I was looking for a used car! They worked hard to get my price! I appreciate that they made me feel like I was buying a new car.

gpruett

May 29, 2012

I went in for service and they found more problems with the car. We wound up purchacing a certified pre-owned. Marc and Tony help us find something to fit our budget.

BruceHartung

May 23, 2012

Bommarito VW is simply a good place to do business. This is my third Passat lease, my second with Bommarito. Compared to my first (with Dean Team), Bommarito has been a dream, both in sales and in service. Straightforward with little hassle, this was a clean transaction. I think I aid in the process because I do not like to negotiate much, so the idea is to come forward with something that is attractive and to which I can respond. They've done this; Chuck Thomson is a credit to his profession; Bommarito VW is a credit to car dealerships.

swi1901

May 20, 2012

Jay Burroughs was very helpful with the service. This is our second car at this dealership and we love it. My next VW will be from there too. :)

BrettMag

May 19, 2012

This dealership was fantastic. From the customer service, to the price it couldn't of been better. I'd love to buy another car from this dealership.

clouseau

Apr 28, 2012

Chuck replied to my email inquiries promptly and provided straight answers to all my questions. He was able to find the car we wanted quickly and Bommarito's internet price was very good. Very pleased with the car.

cchende

Apr 13, 2012

Good experience. Hope TDI stays reliable. Good dealership good service. Help give me a new car after last carGTI came broke down.Like the mpg I'm getting. Thanks!

JimTripp

Apr 7, 2012

I responded to an add for a particular new Jetta from this dealer, then had a two week email correspondence with Patrick, who assured me the car was available. We emailed back and forth 9 times, and I left him my work, home and cell phone numbers. He understood I was driving all the way from Fort Leonard Wood and that I would be arriving Saturday morning to view and most likely purchase the car in question. I arrived as scheduled, only to be told the car I was interested in was "sold" the night before, but that there were other more expensive cars available. I expressed my profound disappointment. My wife, still at home with our kids, was quite upset and called to complain. Patrick hung up on her. A manager then spoke with her and was conciliatory, but frankly just said all of the things you'd expect managment to say, such as "he shouldn't have done that," etc. I then promptly left to purchase a 2012 Hyundai Elantra across the street from another dealer. I do not recommend this dealership to anyone.

jhugo86

Mar 15, 2012

We came back after a horrible experience 6 months ago. This time we met with a new salesperson. We ended up having a very enjoyable car buying experience. We will definitely consider coming back when it is time for a new vehicle.

tkgreenwald

Mar 1, 2012

Les Johnson was our salesperson. he was very very informative and was very knowledgable about the operation of the vehicle. The sales negotiation was professional and was painless.

hilldwellerstl

Feb 24, 2012

This was my best encounter with the new car buying experience and I have been through this experience five times! Patrick is the best. Very honest and forthcoming. Attentive to all of my concerns and truly cared about me as a customer. The few issues with the new vehicle were handled with the utmost care and efficiency. They even gave me a new vehicle to drive for two days while they addressed the issues with my new car purchase. Brad was also very helpful and answered all of my questions.These guys are great! They truly want you to be happy with the entire car buying experience. There not happy untill you are happy and thats the truth.Staight forward and no BS or games.I highly reccomend this dealership for anyone who is looking for a new car. I will buy from again in the future. AAA++++++

sleipzig

Jan 27, 2012

The best car buying experience I've ever had. They were great! They truly care about the customer and have a very nice showroom with amenities.

dcpuckett

Jan 21, 2012

We sent our daughter to look at cars, there were a few other dealers who would not even talk to her, but Charles did. We were not sure of the car she found,so we came up to talk to Charles and he was great, friendly and helpful.. We ended up buying a brand new car. Our daughter was excited... Thanks Charles I think ! Thanks for the follow up calls as well, she loves the car. The Pucketts

jaseroo

Jan 21, 2012

I flew in from out of state. Les picked me up from the airport in the snow. Les and Patrick had arranged everything for me to make it easy. Tony had worked our fincancing before I even got there. Even though i was blown away by their efficiency, what really blew me away was their sincerity and their genuine concern for their customers. I would probably try Bommarito volksagen first for my next car purchase even though it is over 300 miles away.

Tybenne

Jan 19, 2012

Very friendly service, up front pricing, we got a great deal on a trade in and they found us the best financing. It was way to easy to buy a car! Best car shopping experience I've ever had.

jmcross41202

Jan 1, 2012

We are THRILLED! We leased a 2012 Volkswagen CC today from Chuck Thomson at Bommarito Volkswagen and we can't say enough about the EXCELLENT customer service and knowledge Chuck has about our new car. This is the second vehicle we have purchased from Chuck in the last 5 years and we will definitely buy from him again. He is always looking out for our best interest and works with us to find the perfect vehicle - and he outdid himself this time. I am in LOVE with my new CC! I will always buy from Chuck - he is the best in his field!Tony Boyd was also great - he worked with us in the business office and made the process efficient and painless. So refreshing for the car financing experience!We spent a lot of time at the dealership today - it was clean and had plenty of customer oriented areas to make the time pass...even for our small children. Every employee we interacted with had a great disposition and created a friendly and inviting atmosphere. It was a no pressure dealership, which we loved!Thank you Bommarito Volkswagen, Tony, and especially CHUCK! We will be back to see you and have already shared pictures and rave reviews of our experience on Facebook - we'll be sending our friends your way!!

Paul Norbet

Dec 30, 2011

The morning of the day I visited your Hazelwood VW showroom, I sent 3 e-mails to dealers expressing interest in the 2012 Passat. Patrick Williams was by far the fastest to respond to my inquiry. He showed a warmth when we arrived that was genuine, which is something unique in my experience with automobile salespeople. After the test drive, we discussed various auto questions and options. He showed a superior knowledge of the car in question and a patience in explaining the "tech" questions. In the past week he has emailed and called to see if there are any questions or follow up he can help with. So far, the car is living up to its' advertising. We had a excellent experience at Bommarito VW and with Mr. Williams

dpark91

Dec 28, 2011

My family and I were greeted immediately with a friendly staff. They were patient with us and made our overall experience very enjoyable. We would definitely come back if we need to.

Insulted

Dec 11, 2011

The internet sales manager would not take "No" or "I'm not interested right now" for an answer. He continued to push past the point of being polite and contacted me too frequently. When I finally told him I'd bought a car from a competitor, he told me my choice of car "didn't make sense" and insulted my choice of vehicle.

ajanish86

Dec 5, 2011

The experience was very good. Chuck was extremely friendly and listened to all of my suggestions and wants. The VW names has come through on their promise of high quality cars and care. I would recommend this brand to anyone and will be a repeat buyer.

jlrose1

Nov 20, 2011

Mr.Thomson was very respectful and very knowledgable.I would recommend him to any of my friends. My buying experience was verysatisfying. Great job!Steve Rosenthal

andybrendel

Nov 18, 2011

Jim Happe and the entire staff at Bommarito went out of their way to make our purchase right. We will definitely recommend them to anyone we know looking to buy a new VW and we will definitely buy from them again. Good job guys. AB

Jai84

Oct 24, 2011

I will never buy a car anywhere else. Every person I dealt with at this dealership was outstanding! They are friendly, efficient, knowledgeable, and absolutely go above and beyond to help you!

Monfriusa2011

Oct 19, 2011

We found at this dealer the best customer service of the St. Louis area, very friendly, willing to negociate on the new vehicle and also for the trade.

mooremar28

Oct 17, 2011

Les was welcoming and easy to deal with. He was not pushy and truly made me feel like he wanted what was best for me.

simmy6486

Oct 16, 2011

This was the best used car buying experience I have ever encountered. The sales staff was incredibly professional, and knew the cars they were selling inside and out. There were no hidden fees, and they communicated with me me in a very honest and sincere manner. I will not hesitate to buy another car from this dealer.

cmendelow

Oct 13, 2011

I purchased a new Honda from Chuck Thomson. This was the most enjoyable, easiest new car purchase that I have ever had! The process was easy, and painless. Thanks!

jordynguest

Oct 6, 2011

When my daughterand I arrived at the alership there was a very welcoming atmosphere. Steve introduced himself, was very informative, not pushy at all, and took very good care of us. Overall we are very pleased with the experience we had.

Janice0252

Oct 5, 2011

I had done entensive research for the kind of car(s) that I would be interested in buying. When I arrived at the dealership I felt that I was still in control and at no time did I feel that I was "mislead" or being a single woman made to feel "incompetent" to make my own decisions. I discussed options that I had had on other vehicles and what I wanted in to continue to have on any other cars that I would be interested in. I was pleasantly surprised that the salesman (Les Johnson) not only listened to me by delivering each car model for me to look at, drive, "compare" the differences ballut also showed/explained options that I hadn't thought about. all-n-all this was one of the BEST experiences I have had from any car dealership and I would recommend "BOMMARITO" to my friends.

jamescylin

Sep 27, 2011

Bommarito VW is the best dealership in the US I have seen so far. They express high enthusiasm to assist you locating the car you want, great willingness to negotiate the price with you to fit in your budget and make you happy to stay with the extract trim level you want (instead of forcing you to compromise just like my local dealers did). All of the staff members there are trying their best to make sure you get the best pleasure doing business with them and make the entire experience as most efficient as possible. I guess that was why I did even manage to fly there to get my new car from MICHIGAN!! I wish I could even stay in St. Louis to enjoy their follow-up service.

buffaduo

Sep 21, 2011

We orginally went to testdrive cars at a local competitor. We looked up online reviews and were concerned about customer satisfaction after purchase with the competitor. We called a friend of ours who is a finance officer for another car company who recommended Chuck Thomson at Bommarito VW Hazelwood. We called him on the phone while away on vacation, arrived from vacation to have everything taken care of and 1 week later we had the EXACT car we wanted! He made the process so easy and he was very professional.

jrotram3

Sep 19, 2011

Patrick was extremely helpful. I enjoyed purchasing me my first car with him, and would be more than willing to refer others to Bommarito. I couldn't be more happy with my purchase.

aleforge

Sep 14, 2011

Jay Burroughs was wonderful. We have had a lot of bad experiences at car dealerships, and buying a car has always been one of the most horrible life experiences for our family, something that we completely dread. However, when we came to Bommarito in Hazelwood, MO, we were pleasantly surprised. Jay was very friendly, he did not give off that snakey feeling that so many sales men do, and most importantly he didn't hound us. He handed us multiple keys, so that we could test out various cars at our leisure, as not to waste our time. He was pretty straightforward, and he didn't insist on a lot of haggling, which was a nice change. The finance department was great too, and Paris is easy to talk with, and made sure that we understood the loan process, and explained things to us that our bank failed to disclose. He also was able to find us a better rate. Most importantly, he didn't keep us at the dealership all night, and was honest with us in letting us know that he wouldn't be able to get an answer until the next day. He then proceeded to make us an appointment so that we wouldn't have to wait for an extended period when we returned. The dealership was clean, comfortable, and even has a play room for the children. They have also loaded the waiting room with ice cream and drinks. This was hands down the best car buying experience that we have ever had, and we will definitely be returning to the location, and working with Jay Burroughs again. They also shocked us by sending us a cookie tin about a week after our purchase, thanking us for our business.

routanse

Sep 14, 2011

Jim Happe and for that matter everybody at Bommarito was extremely friendly and helpful.They all made the car buying experience very easy and smooth.At all times I had the feeling they know what they are talking about and advised of our best options.Absolutely perfect!

wcmahar

Sep 13, 2011

I've been looking to get a VW JSW for a few years now but either the timing was off or I had issues trying to get a fair deal with the dealership. I wish I would have come to Bommarito Hazelwood first. Everything was great.

Kemner2

Sep 9, 2011

This dealership is excellent and non-pressure. The customer service is awesome and they keep things moving along but not so fast that you feel pushed. They work with you to try and get you where you need to be and as comfortably as possible. We had an excellent experience and love our Volkswagon Routan!!!! Thanks Bommarito Volkswagon!!!! Steve Laughlin and Tony Boyd and all who helped get us into the car we wanted and liked. We will definitely recommend Bommarito Volkswagon to all we know!

hptpgp3

Sep 7, 2011

Chuck is wonderful! We are very happy with our experience he made it so easy. We are happy with the pricing. I am so glad he was our salesperson he was not pushy at all and showed us exactly what we were looking for. Thank You!

smh6021

Sep 4, 2011

Matt really listened to what I wanted. He spent a lot of time researching several options, all within the perimeters I had requested. I had many cars to choose from and was happy with the one I bought.

Jrehrer

Sep 1, 2011

Dave made shopping for a new car an outstanding experience! He knew everything about the car we purchased and the entire process was fluid. We are extremely happy with the decision we made to shop at bommarito vw.

dedlund

Aug 30, 2011

My wife and I were in St. Louis visting relatives and just happened to come across the Bommarito web site. We were looking to upgrade our 09 Tiguan SE and found a 11 Tiguan SEL online. I emailed an inquiry and Patrick Williams, the internet sales manager, was quick to respond to all of my questions. We set up a time to stop by the dealership and Patrick warmly greeted us upon our arrival. He answered our questions and thoroughly pointed out the features of the car we were interested in. Patrick is a VW enthusiast and has a passion for all things VW.I have to say that this was probably the best experience I've had buying a new car. Patrick, spent plenty of time with us and never at any time pressured us to buy. Once my wife and I decided that we wanted to trade in our 09 Tiguan on the 11 Tiguan SEL, Patrick offered us a very fair trade-in price in addition to an already great price on the car we were buying. We really enjoyed working with him. Everything was very straightforward.Because we arrived in the early evening, it took until after closing time to complete the transaction. Everyone we worked with took their time and was very friendly. If you live in the St. Louis area, I would highly recommend Patrick Williams and Bommarito VW. They have a great sales staff and very competitive pricing. I wish that all dealerships made car buying this enjoyable.Doug EdlundKnoxville, TN.

Happy

Aug 24, 2011

Buying a car is one of the things I dislike the most. The whole bargaining process sucks. Steve was our sales guy. He was very knowledgable, pleasant and not pushy. This was by far the best car purchasing experience I've ever had.

Happy customer

Aug 24, 2011

The whole car shopping/purchasing process is something I dislike the most. I dislike the negotiating process even more. Our sales guy Steve was very knowledgable, pleasant and not pushy. This auto purchase was the best I've had.

juliatimheckler

Aug 24, 2011

My experience with Les and the dealership as a whole was very positive. I have already recommended not only the Routan but Les & Bommarito Volkswagen to a few friends.

ovid58

Aug 17, 2011

Chuck Thomson did a great job and inspired us to buy a Routan van from Bommarito VW. He is an asset to the Bommarito VW organization. He treated my wife, myself and my grandson with the utmost courtesy and respect. I was also impressed with the cleanliness and organization of the dealership. It was a very professional and yet family oriented business environment. Chuck was more than helpful and I would definitely recommend buying a vehicle from Bommarito VW. Thanks again Chuck, you did a great job!!! Keep up the good work.

newtomo

Aug 14, 2011

Les is easy to work with and professional. They gave us fair trade on our previous van, no going back and forth. Our family had a very pleasant experience!

glhglh

Aug 8, 2011

Bought Tiguan SE, good car and good purchasing experience. five year maintenance is a good deal. get to the dealer early in the morning so you can have free donuts and coffee.

GerHatch

Aug 5, 2011

Right from the very begining, Geoff Sandt was one of the best car sales person I have ever worked with. He answered all my questions and took the time to actually get to know a little about me and my wife as far as what we were looking for in a car. I felt like he was more of a friend than my sales person. He followed up with everything we wanted and needed related to our sale, and everything went right on time as he told us it would. I really can't remember a beter experience buying a car than with Geoff and the Bommarito group. I would surley reccomend them to anyone wanting a good,fair, buying experience. Thank you Geoff and Bommarito. Gerald & Bobbie Hatchell

youzidi

Aug 1, 2011

The service is very good and very professional. I enjoy my purchase process which is very happy and very smooth.Mr.Thomson is very patient and very gentle.

rammyakil

Jul 28, 2011

Great service, great car! Will definetly do business with them again. Charlie was very help ful. I purchased from out of town and they made everything very easy.

davidrmuir

Jul 25, 2011

Joe quickly greeted us and showed us to the car we wanted to see. He didn't try to influence our decision, but he answered any question we had expertly. We were treated kindly and received a fair offer for our trade in.

tjasny

Jul 23, 2011

This has been the easiest car purchase I have ever made. With the help of Charlie and other staff members, we were able to complete the entire transaction remotely from Texas. All staff that we worked with was professional and responsive.

tw12345

Jul 22, 2011

I had a great experience buying my pre-owned 2005 Toyota Celica from Bommarito Volkswagen of Hazelwood. Les Johnson had a very relaxing, easygoing demeanor and was easy to talk to. I got my car for a very good price as it was priced very competitively right from the get-go. The car itself was beautiful, but Bommarito did an amazing job of detailing the car's interior-- it looked and felt almost newer than a brand new car! I admit, I get a bit stressed out in certain situations (like buying a car), but Les was so friendly, direct and easy to deal with that I felt my anxiety quickly vanish. Tony Boyd was fantastic as well; he did a great job explaining things and was pleasant to do business with.I wanted to buy the car on the spot, but was still driving my rental car (I live 25 minutes from the dealer), Les took it upon himself to call the rental car company and arrange for me to drop off the rental at an Enterprise location nearby, and then he drove me back to the dealership. That saved me a HUGE hassle, and was very much appreciated.I had a very minor problem with a dead headlight that I noticed in the evening after I bought the car-- I brought it back on the next business day and they took care of it no questions asked (even though TECHNICALLY my warranty probably didn't include a headlight bulb, they did right by me in taking care of it). As I waited in the customer area, I noticed how nice it was-- they had complimentary donuts, ice cream, Starbucks, etc-- It makes me want to start EVERY day by buying a car! :) Les Johnson and Tony Boyd were great to deal with and I rate Bommarito VW very highly. Fantastic dealership; fantastic people!

mohnkern

Jul 17, 2011

Les was pleasant to talk to and very helpful and knowledgable about demonstrating the car. He actually brought the car in off the lot during a rain storm so I could show my wife when we happened to be in town together. He helped us find a car with the color and options we wanted. The dealer offers free car washes and has set up follow up appointments after the sale to make sure I'm happy with the car.

obedpatty

Jul 17, 2011

Treated with respect, straightforward pricing, took the time to find what I wanted, spent as much time with me as I wanted, truthful answers to my questions, dealership had nice customer lounge with free ice cream, coffee,water, comfortable chairs and TV, never felt that I was with a salesman, no pressure, absolutely no negatives, best assistance and help I have ever received, top-notch dealership, huge selection, professional atmosphere, service area was clean and very organized

katiekohnen

Jul 14, 2011

Bommarito is my favorite dealership. I purchased my previous car from them as well and will buy my next car from them as well. I would not purchase a VW from anywhere else. The people are great to work with and the vehicles are the highest quality.

bohlkent

Jul 9, 2011

I was nervous about being at the end of a current lease. Charlie contacted me online to offer a few different options for me. He made was very informative and comforting and made what could have been a nerve-wrecking experience a smooth one. I will recommend him to my friends and family.

stephanie611

Jul 9, 2011

Charlie Gilbert and the rest of the staff at Bommarito Volkswagen Hazelwood were tremendously helpful and professional. Charlie removed all the anxiety and confusion that goes along with purchasing a new car, answered all of my questions, and was very patient when I asked him to explain things more than once. I never felt pressured or uninformed throughout the entire process. If you are in the market for a new car, call Charlie directly. You will be very pleased with your experience.

SteveW.

Jul 2, 2011

We worked with the Internet Manager, Geoff Sandt, to purchase a used vehicle and couldn't have had an easier time at the dealership. Geoff was patient while we made sure it was the right purchase for us by test driving several similar vehicles and was honest and straightforward in negotiations. The entire staff was very friendly and made the purchase a pleasant one.

franka1

Jun 27, 2011

I was very pleased with my experience at Bommarito VW. We completed the deal over the internet since it takes 2 hours for me to get to them and I wanted to make sure that the deal would be what I wanted. I checked reviews of other VW dealers and chose Bommarito because of their Better Business Bureau standing. Thanks Charlie.

KeriD

Jun 26, 2011

We have purchased three VWs from this dealership in the last 2 years (new and pre-owned). I've owned 5 VWs total now. Kevin and Chuck are wonderful to work with on car deals. These guys and the service team are the reason we keep coming back and will continue. My sister also just purchased a VW from them and my mother plans to very soon. Their service team is the best around (and I have delt with some great service teams, like Plaza BMW). The service team goes above and beyond every time. I had considered (for a brief moment) veering away from a VW on this last car deal due to not being sure we'd find a model in the VW family that fit our budget and size requirement (we really wanted to stay with Bommarito Haz VW). As fate would have it, the perfect certified pre-owned Touareg 2 came up that fit our size need and budget. They also worked with us to trade in our other 2 VWs so we could be down to one car, as I am now a stay-at-home mom. We now plan to be life-long VW owners and customers of Bommarito VW of Hazelwood. From service advisors and mechanics to the sweet guy that makes sure every car is clean and shiny for you when your service is complete - these people are a class-act. The guy in charge of washing/detailing after service goes above and beyond - offering to help me tighten our baby car seats, etc. Many on the team there know me by name and are the friendliest most customer-service-oriented people I've ever delt with. Chuck, Kevin, Anne and the service team are the reason the dealership keeps winning our business (and that of my family). We feel like Bommarito VW of Hazelwood is like family now. Thank you Kevin, Chuck, Anne and ALL of the VW Hazelwood Service Team!

Kathy Schnyder

Jun 9, 2011

I fell in love with the EOS model and went looking for a great used car. It is SO beautiful that Bommerito VW had it in their show room. Imagine, it is a 2008!

vmm2m9

Jun 8, 2011

I went to many different car dealerships before I came here and I did not have a great experience at the other dealerships. When I came here, Chuck was very friendly and so was the rest of the staff. I bought a car the day i went there and drove it home the same day! They detailed my car and got me out the door quick. I would highly reccomend this dealership and chuck to anyone that is looking to purchase a new or used vehicle.

gfvanhare

Jun 7, 2011

Easiest car I ever bought. I started with the website and entered by ideal car (Saturday early AM). At 9 AM I got a personal e-mail from Charlie, with my exact car available. Arrived at dealership at 4, drove away at 5:30.

sabi05

Jun 3, 2011

The staff went over expectations when purchasing my 2010 Final Edition Limited Edition New Beetle Convertible. We came in from out of town and they picked us up at the train station! Low pressure and received the best deal in the state. Great experience!

JShamel

Jun 2, 2011

Charlie helped me buy an Infiniti a few years ago and I felt comfortable shopping for another vehicle with him. He helped me locate just the right Cadillac and we met at the St. Peters store to test drive several. Everyone at the St. Peters store was great too. Brian, Jake, and Jim in Finance made sure the buying experience at Bommarito St. Peters was as stress free as the people in Ellisville a few years ago. Thanks for everything guys.

firsttimevwbuyer

Jun 1, 2011

I purchased a new car a few weeks ago. The sales experience was great, the only reason for lower marks was the experience with the finance department. The test drive was great, as was the overall sales experience. Charlie was great to work with. This was a low pressure experience, which was good.The biggest detractor was after deciding to purchase the vehicle, but then having to wait (nearly 2 hours) for the finance guy. I had financing already set up through my bank, but they really, really, really wanted me to finance through them. They were able to find me a better deal, so I suppose it was worth the wait, but they overrode my objections to them finding financing. They really were dead set on finding a financing deal I would accept. I suppose it was worth the wait, but it was, what I would consider, a long wait at nearly 2 hours.

tgrover

May 31, 2011

I am an internet shopper and Bommarito VW of Hazelwood was very prompt in getting back intouch with me after my initial internet inquiry. I don't like to waste time negotating price and we came to a deal with ease. Salesman Charlie Gilbert was a pleasure to deal with and did a nice job of explaining all the features of our new VW Eos. He was very knowledgeable. ThanksTobie & ALison Grover

Kimmecrew

May 29, 2011

Best car buying experience we have ever had Friendly, honest and Charlie found us THE car we wanted, exactly! He did not make us settle for almost. In fact, everything about our experience was excellent. Our car came in and was ready the next day and we love itWe had gone to another dealer first, but they wouldn't talk to us, it was rainy and they were closing in 5 minutes Bommarito had time for us, we test drove 2 cars and though the car we wanted, paint and trim eas not on their lot, they found it and got the car to St. Louis and to us, to me that's service!

hwavrunr

May 26, 2011

I went to the dealership to browse, not intending fully to buy a vehicle. After test driving the VW CC, I was convinced this would meet all of my needs. Talked with Charley, he showed some features I was not aware of. Onnce we agreed on a fair price for mny trade we completed the deal. Compared to other car deals I have made in the past this deal went very quickly(including financing). I took this deal because it was a fair deal and the wiilingness of Charley Giulbert to work with me. Would not nesitate to deal here again!!!

lcrader

May 21, 2011

It was by far the best experience I have had buying a car. The sales representative, manager, and financial representative were all friendly and respectful. There wasn't the usual back and forth to see IF something could be done. They presented a fair and acceptable deal right off the bat.

suprainus

May 16, 2011

The dealership was very nice, they do a great job of having complimentary items available while you wait. The sales person did a good job on answering the ost of the questions I had to the best of his ability. It was a good experience overall. Thank you.

larryandbethdavis

May 14, 2011

My husband and I were looking to buy a new car. We knew we wanted a jetta but didn't know where to begin looking. We went to the Dean Team in Ballwin first. The customer service we experienced was less than pleasurable to say the least. We were unable to go together to look at the car so I went by myself. I feel like I was totally taken advantage of just because I was a "dumb woman that knew nothing about cars". Thank goodness I do know something about cars and I knew they were trying to screw me over! My husband then came to Bommarito. The experience he had there is beyond words. Never once did the salesman try and pull anything over on him. He was treated like a human being. They were straight to the point which my husband really appreciated. I went to pick up the car Monday evening and Geoff was amazing. He explained every button, lever, and knob. Words can't explain how pleased we were with our experience there. We have only had the car for a little less than a week and we tell anyone who will listen what a great place bommarito is. Very well done guys!

bone

May 6, 2011

From the time I first contacted Charlie Gilbert at Bommarito Volkswagon, to the very last correspondence, he was very professional, polite, never at any time tried to put me in a car I didn't ask for, or pressure me into hurrying up on a deal. I will return to Bommarito in the future and would recommend them to friends and family.

Kmill924

May 5, 2011

Overall, I had a pleasant experience. When I stepped onto the premises. I was promply greeted by other sales associates. When I asked for Mr. Sandt, someone directed me to his office. Mr. Sandt was wonderful. He was not pushy. He brought around the cars that I had came to see. I would definitely refer my friends and family to him. After the sale, I noticed that my vehicle did not have an emissions sticker. I inquired about this and they immediately took care of the situation. As I stated in the beginning, my experience was pleasant.

bri_16

May 3, 2011

The dealer was for me 100% of the way. He showed me all of my options. He worked with me on price. The car I first chose was taken already, but he did not know. He immediately gave me another option. I opted to go check out another dealership. The dealer at the second dealership was terribly rude. I test drove a car there, it was awful. As I walked away, he spun the tires on the car I had just test drove...not very professional. I decided the second option at Bommarito could be what I was looking for, back I went. As I was in the process of purchasing the second option car, the first one became available. Now I have my car, that I love.

mrbkster

May 2, 2011

All three associates were very helpful in getting the deal down, getting me processed and on my way. I would definately refer my friends and co-workers to Bommarito VW! The customer service was excellent. John Hart was very friendly and professional! Joe Sterner stepped out of the box to assure that this deal got done.

kjbauer

Apr 28, 2011

This is our first VW purchase and we have told all of our friends about our experience at this dealership. Everything about this purchase and everyone involved was wonderful. Of course our daughter thought the free ice cream was the best. Thank you very much.

tkozich

Apr 28, 2011

Actually, my wife and I have purshase many cars during our married years, 40+, and Charlie was probably the most professional yet personable person that we have ever had the pleasure of dealing with in an autobile transaction.We have a lot of trust and respect for Charlie.Tony Kozich

emilyb_01

Apr 22, 2011

We met with Joe Kovacic at Bommarito VW. He was very helpful throughout our visit. We test drove several cars and he was patient with us throught the entire process. I would definitely buy another car from Bommarito and will recommend my friends. We left feeling very happy with our purchase and our experience.

Edi.N

Apr 18, 2011

This Dealership is amazing def worth buying here, I didnt have any review search done on them before I bought my car but I was blown away how professional they are. After I was researching BMW, Audi and VW I def bought the CC. Both Tony and Peris are very highly good professionals that took their time and made sure I was happy with the buy. Definitely I recommend them both to anyone and if you are looking into a new/used car take ur time and give them a try.

ASYLUM

Apr 17, 2011

We have bought a number of new cars from various dealerships in the St. Louis area. Six of those have been VWs from 5 different VW dealers within in the past 15 years. Bommarito of Hazelwood is the only dealership from which we have bought 2 cars. They are far and away the best dealership to work with in the STL area !!

lindseyg

Apr 14, 2011

Joe was awesome. He was down to earth and very friendly. He made getting my first new car a painless experience. He wasn't trying to sell me a car he was honestly trying to get what was best for me. Thanks Joe and cant wait for my 3 year lease to be up so I can come back and get another one! :)

lebonrobert

Apr 13, 2011

I solicited five dealerships for a lease quotation. With the exact requirements I outlined, Bommarito came back with the best offer by far. Not only that, but Bommarito sent a link with the VIN and photo of the car - demonstrating they had what I wanted in stock. Charlie Gilbert is my sales representative. The deal stars with Bommarito but Charlie made the whole experience a pleasure. I literally test drove my Jetta, wrapped up the deal, and drove off the lot in less than two hours. There was no back and forth and all that awful postering between you and the sales rep and the finance department. Charlie's follow up and after service has been first rate. Choose Bommarito then choose Charlie Gilbert.

iamblessed

Apr 9, 2011

I was out car browsing and Mr. Thompson approached me and I fell in love with the VW Jetta the minute I took it on a test drive but I hesitated not sure I wanted a VW, but I couldn't stop thinking about it once I left the dealership. Mr. Thompson was soo thorough and such a nice man to work with and explained every feature on the car before I signed my name on the dotted line. I recommend this dealership hands down to all my family and friends!

retiredbroad

Apr 8, 2011

I had been on the internet looking at the VW CCs. Charlie Gilbert (Internet Sales)and I had sent several emails back and forth. I had three vehicles I wanted to drive and the advertised prices from Bommarito VW Hazelwood were very appealing. One of the three vehicles was a manual transmission. I broke my ankle years ago and had to stop driving a stick shift about six years ago. A year ago I had my left ankle replaced so test driving the 6 speed manual transmission was a test for me. This particular vehicle was setting on the showroom floor so they moved several other vehicles in order to get that one outside for me to test drive. Charlie had already explained features of the CC to me. There was absolutely no pressure put on me to 'buy' a vehicle.Long story short, I LOVED driving the CC Redline stick. All the staff at this dealership were friendly and I will recommend to my friends to ask for Charlie when shopping for a vehicle. Came back that evening and bought the car. End of story for one very happy customer.P.S. I traded in my Toyota Avalon for the VW CC!

Cher Lowrey

Apr 5, 2011

Very good customer service! Jim was very helpful with the whole process of buying a car! I did all my research and my hubby ----let me handle the buying of the car! yippee!! Thank you for the yummy cookies! That's the way to this girl's heart! Great car!

salkowski

Apr 1, 2011

Joe Koviatc is fabulous best experience I've ever had when buying a car . He explained in detail exactully how everything on my new car worked. He was so friendly and accomadating. I have already recomend him to alot of my friends.He calls me and checks up to see hoe I like my care hes just fantastic.

Katlowe88

Mar 31, 2011

I submitted an online request for dealer quotes for a VW Jetta for my daughter. Charlie Gilbert was the first to acknowledge my request, the first to contact me via phone, and he acknowledged our conversation via email. His demeanor over the phone made me feel comfortable working with him -- I didn't feel rushed and he answered my questions and he informed me that the advertised options were good only until month-end so I knew I needed to act swiftly. Ultimately, my daughter decided on the Honda CRV but because of my experience with Charlie, we chose to drove from Belleville, IL to Bommarito Honda and, last night, drove home with a new Honda CRV. I will recommend Charlie Gilbert to anyone looking for a VW, and Bommarito to anyone looking to buy/lease a car. Also, Bommarito is very "present" -- TV commercials, newspaper ads, and I read the letters from the CEO.

dink

Mar 28, 2011

Great dealership to deal with. No pressure when dealing with Charlie Gilbert. He provided a price over the internet. Bommarito was the only dealership out of three to price the vehicle I was looking for. All communication was conducted via email. Financing the vehicle was quick and easy.

nkwh76

Mar 24, 2011

By far my best experience ever at a dealership!! Paris the finance manager is an extremely pleasant and thorough individual. From the moment I stepped foot in the store - I had test drove and purchased a certified VW in less than 3 hours! Fabulous!

kari.meyer

Mar 23, 2011

My salesman, Les Johnson, helped me out tremendously. When I first called, he spent his time on the phone w/ me . He didnt try to rush me off the phone by telling me that I should just come in and talk with him (like other dealerships did), he was able to answer all my questions I had each time I spoke w/ him. Les understood that I was looking for a reliable car, my first car to own (I came from a blazer/SUV type family). When I texted him w/ a few questions I had about the brakes on the SE, he didnt text me back. He did one better, he called to speak to me, on his day off might I add, and gave me the answers to my questions. I thought that was wonderful.When I came in to your dealership, at my scheduled time, he greeted me w/ a smile. He fully educated me on the car I was looking to buy and he helped me understand what I was looking for. He compared the SE to the SE w/Convenience Pkg and the SEL. Les didnt overwhelm me with all this information (and that is pretty easy to do), he actually wanted me to know what I was all getting. Les made me feel very comfortable through this experience. When I was about to pull off the lot in my new car, he gave me the Highlights of the car once again and we agreed to meet Friday morning to go over how to set up my blue tooth for my phone and explain to me more about the satellite radio, because it was getting late and I needed to get home. I remember telling him, when I was about to get into the car, that I felt like one of his children.like he didnt want me to drive away in this car and not be prepared for something. I loved that about him. Believe me, I do not mean anything negative about that comment. Everything I have to say about Les and the dealership has all been very POSITIVE!

ggaston

Mar 21, 2011

Great price on a great car. This dealer does not have any problems with offering excellent cars at good prices. I got a 2011 Volkswagen at an incredible interest rate, considering my personal situation.The sales person clearly explained the car's maintenance framework.Overall, I would definitely buy VW again and from this dealer of course. Hopefully we can get our first SUV/pickup with them in the future.

klstueve

Mar 21, 2011

Joe greeted my husband and I as we walked up and was ready to help us. We knew what we wanted to look at and Joe helped us find the VW Jetta TDI on the lot. After we found it we went for a test drive and Joe asked if we had any questions about the car and was eager to answer them. He was very nice and polite. After arriving back to the dealership we were assisted to the waiting area and asked if we would like anything to drink. They tried to make us as comfortable as they could while they processed the loan. The loan consultant, Paris, helped us get a lower interest rate on our car loan and was very helpful in describing the warranty and all the paperwork. Overall our experience was very well and we would definitely recommend this dealership to someone else.

Shawn Newman

Mar 19, 2011

We took the train down from Chicago to get my dream Beetle, and Chuck was there waiting for us at the train station! The purchase went smoothly with no surprises. I love my car, and am pleasantly suprised with how roomy it is. And of course, Chuck had two flowers waiting for me in the bud vase so I could have my pick of colors.

kscarcliff22

Mar 15, 2011

I had a great experience and would recommend chuck Thompson to any of my friends and family. I didn't feel like he was forcing my hand and I didn't feel uncomfortable about the negotiating, like I had at another Volkswagen Dealership. The staff that I encountered was all very helpful and friendly as well.

schnepper

Mar 15, 2011

We had a very good experience while shopping at Bommarito Volkswagen. I will consider doing business again if I plan on buying another new car in the future. I would definately recommend to friends and family. I look forward to returning once a year to get my new Jetta serviced. Beautiful and clean car dealership. They definately cater to their customers by making them feel comfortable while waiting.

meganloescher

Mar 14, 2011

Chuck Thomson was very friendly and prompt when it came to purchasing my VW Eos. He went out of his was to accommidate my schedule by comin in on his day off to help me purchase my car. Before I left he took the time to show my all the controls and what they meant, that was the first time a dealer had done that for me. He did a fantastic job! =0)

McGee

Mar 8, 2011

When I first talked to my sales consultant, Les Johnson, I was inquiring about availability of Beetle Bugs. He spent a lot of time with me on the phone and offered to check around to other dealers and call me back. He returned my call quickly and had detailed information. I scheduled an appointment with him the next day. When we met he was courteous, friendly and had full knowledge of every vehicle. He introduced us to the staff we would be working with in the future and we found out we even get free car washes for life. We felt we got a totally fair trade-in value of our mini-cooper. It was the exact price we had in mind before going there. I mentioned we had some extra side mirror covers we left at our house and he even volunteered to pick them up on his way home. Can't say anything unfavorable. The waiting area was very nice and the whole place had a great feel. I'm sure we will work with Les again, since we have always liked the VW product. It is my 6th VW product.

CaptainOlimar

Mar 7, 2011

Having never shopped at a dealership before, I had heard horror stories about how heavily salesmen pressure you, but I was pleasantly surprised that Bommarito was completely different from my expectations. I never felt pressured at all, and everyone was very helpful, friendly, and eager to get me the perfect car.I knew exactly what car, colors, options, and extras I wanted when I came in, and Dave immediately took notes and began a search for my ideal vehicle. The nearest perfect match was several states away, but Bommarito had it brought in for me within a few days. I love my new car, as it is exactly what I wanted. Contrast my Bommarito experience with a different dealership, where the salesman repeatedly ignored my preferences and was only interested in getting me to buy something that day, even though they didn't have what I wanted in stock. That was the experienced I worried I would have, but Bommarito was absolutely excellent.When time came for my first scheduled service, the service department was friendly and easy to schedule an appointment with. They ran everything quickly and repeatedly kept me updated with progress. While I was waiting, Dave (my salesman a few months earlier) heard that I was in and came over to chat with me for a while. I feel more like a well-loved member of the Bommarito family than I feel like just another customer.My experiences with both sales and service departments have all been excellent, and I wholeheartedly recommend Bommarito as a result.

kmdipaolo

Mar 5, 2011

My daughter was purchasing her first car. Jeff, the internet salesperson, was very friendly and helpful. We weren't pressured and he made us a great deal. They also worked hard to get us the best financing available. Overall a very good experience. I would recommend them to anyone looking to purchase a car and will definitely return. We got a very nice vehicle.

lyndapate

Mar 5, 2011

Mr. Jeff in the used car department was a great help he helped me find the VW that i fell in love with the leg room is good my family is able to get in and out just fine.I love the looks that i get when i go pass people. I also love the RED & Blue lights!!!!Mr.Paris was a great help and very caring. Thank you to the both of you for all of your help.

jacksdrink

Feb 28, 2011

I went to this dealership looking for a good used car and they worked out a great deal for me to buy a new Honda Civic. Dave was great we talked about Sports and trips we have taken to Mexico just to pass the time while we were trying to get a deal done .The finance guy(Jason) was very busy but also was very positive and worked very hard to get a deal done. Thanks Guys!

Middeke

Feb 28, 2011

I had a good experience with Bommarito and Chuck. They followed up appropriately and made the purchase pleasurable. There was a very minor issue after I got the vehicle home and they had it in and fixed the next day. I'd recommend them in the future.

ckhw2

Feb 26, 2011

I contacted Bommarito through the VW.com website since I already knew I wanted a GTI, and Charlie was very responsive to my emails with questions about financing, etc. I had already test driven the car elsewhere, and made the purchase on my first visit to Bommarito. Be careful though, Charlie's a fast talker.

jameseaton

Feb 19, 2011

Unlike another dealer for another brand I considered and shopped, Mr Happe let me take my own pace with this purchase. I really appreciate that. Paris, in finance, was great to work with, showing concern for my best interests even after the deal was closed. Because I picked up a nail in a tire the very first day, I used the VW roadside assistance on a Sunday morning, and then the service center on Monday, under time pressure because I had to do a road trip the next day. Everyone was very accommodating with that experience. A great help. Everyone I worked with at this dealership had a common characteristic: decency. That can't be said about everyone in the car business. I've only had one car-buying experience that was of this class, and that was buying a very expensive Jaguar. This purchase involved a much smaller dollar amount, but you could not tell that from the treatment I received from Bommarito Volkswagen. Thanks, everyone! Oh, the car, a Jetta Sportwagen, is great, too. I can report it will absorb a string bass, mandolin, cello, English Springer Spaniel, his and my luggage, with no worries at all. The entertainment/communication package on this one seems to have everything except cable TV. The first road trip averaged 27.1 mpg. Not bad for a fully loaded vehicle, and it still had plenty of useful power for highway travel and pickup for Windy City traffic. I would recommend these individuals and this dealership to anyone without reservation. --Jim Eaton

tinycheese

Feb 16, 2011

He was very professional. He answered all my questions, no matter how random they were. He was energetic and excited about his job, and it made me excited about my car. He took the time to show me the features and functions of my new car. He made sure I had a pleasant experience buying my first new car.

jrshulan

Feb 14, 2011

Chuck helped us purchase our 2010 Touareg via phone and email. Very responsive and hassle-free. He picked us up at the airport and had the car detailed and ready as promised. We love the T-reg and could not have asked for a better experience. We will recommend Bommarito to our friends and family.

mivie85

Feb 12, 2011

I am very pleased with my Certified Pre-Owned purchase experience. Dave and Geoff were very informational and answered all my questions. I didn't feel pressured to make a purchase and that is why they received my business. I would definately recommend this dealership to others and will highly consider them in all of my future car purchases.-Meghan Ivie

jc2068

Feb 11, 2011

My wife and I are so pleased with the personal sevice we recieved from Charlie Gilbert our sales reresentative. The experience at the dealership was outstanding and I would recommend that anyone that is looking to purchase a vehicle to go and see Charlie or anyone at the dealership to have a great experience in puchasing a vehicle.Thank You,James & Mandy Carver

raymond.jr

Feb 9, 2011

I was expecting to have to negotiate a little more...but I was very happy to realize..up front pricing..honesty..and quicknessdefinately would come back. Test drive, negotiation, and even financing was a great expierence. I was in and out in 3 hours.

mdbailey

Feb 7, 2011

To start, we had to travel 2 hours to get there. We live in an area that vs doesn't have a local dealership. As soon as we arrived we.were welcomed quickly. We knew what we wanted and the sales person was quick to help get the paperwork going. Everything was explained efficiently. We purchased new sized wheels and tires....which was able to be done same day. The experience was pas painless as buying a car could possibly be. Thanks...... love the new tdi!

sassy8310

Feb 7, 2011

I had absolutely no idea of what kind of car I wanted after I was in an accident with my last car and it was declared a total loss. My fiance and I happened to stop by Bommarito VW to inquire about a car from a newspaper ad. That particular car was gone, but the associate was more than happy to go through comparable options still available with us. We drove a Chevy Equinox, but it wasn't quite what I wanted for right now. We left.The associate with whom he first worked, Jim Happe, called me two days later to go over several other options he thought I may be interested in. On a whim, my fiance and I drove back up (we live across town in South County). Jim had suggested that we look into a VW Jetta. After a few seconds of driving, I knew that this was my new car. All of the associates were very pleasant and great to work with while we went through the buying process.Additionally, Jim had told us before we first test drove the car that one of the windshield wipers wasn't working. We took the car home that night after the sale, but Jim said to bring it back w/ any problems. We took it back in last weekend, and Bommarito is fixing the problem. We aren't paying for this and were given a free rental car while the problem is resolved.

kim.derleth

Feb 5, 2011

I visited a VW dealer closer to my home and was dissatisfied with the haggling. A few years back I was looking at an EOS as well and did not appreciate the service (at another VW). Thus, I did not have high expectations when driving out to VW Hazelwood that I wasn't going to get a bait and switch type experience. I was positively shocked when I arrived at Bommarito VW in Hazelwood. My dad had spoken with Chuck Thomson over the phone regarding a 2010 EOS. The price seemed to be worth checking out. So my dad and I went to look at the 2010 Eos with Chuck. He was extrememly personable,friendly, and most of all knowledgeable. Never did he pressure us into the purchase, which was great at least for me because I wouldn't have bought the car if I felt haggled. Chuck was eager to help calculate payments for me so I could get an idea of where I needed to be. He made my decision very easy. He even threw in a pen. (secretly I love getting fun pens. :)) The lifetime car wash is pretty great too. My overall experience was amazing and I would definitely recommend Bommarito VW and more specifically, Chuck Thomson, to everyone. He is definitely an asset to VW.

2wardens

Feb 4, 2011

We had an all-around great buying experience. We knew what we wanted going into the dealer, but Joe made sure the buying experience was as easy and pleasant as possible. We have an infant, and it was very cold out, so he pulled the car inside the garage to view it, so that we would not have to have our child outside. I was also impressed that Joe took the time to show me the features of my new car, and even hooked up the Bluetooth himself. I would highly recommend both my salesman and the dealer.

SKuhns24

Feb 4, 2011

Solid communication, positive can-do attitudes, competitive...very good experience with this purchase. They were anole to accommodate a special request (headrest DVDs) at a competitive price. Les also stepped up and drove > 200 miles to pick my car up at another dealer to help ensure good turn time between purchase and delivery to me. Would recommend Bommarito to other buyers.

veranda

Feb 1, 2011

This is the third vehichel we have purchased from Bommarito and they have all been at different dealerships owened buy Bommarito, and at each dealership its the same professional treatment. When we come in to buy a vehicle we have already done all the research on the vehicle of interest. and in each case we took the vehicle for a test drive, quickly negotiate a price, straight to financing and out the door, and thats the way I like it!

RockinRoutan

Jan 31, 2011

I want to take this opportunity to Personally thank the entire Bommarito Volkswagon staff. I must start by saying that buying a new car is not exactly on the top of my favorite things to do list. USUALLY the game that is played by the dealership when buying a new car is sometimes hilarious, yet exhausting. THIS WAS NOT THE CASE. We started our day knowing that we wanted to drive a Toyota, Honda, and a Volkswagon. We have 4 1/2 year old twins boys, so this wasn't going to be an easy task. When we got to Bommarito they were exceptionally welcoming, and accomidating. They offered to take the Van off the showroom floor for us to drive, and allowed us to put pour carseats in the van, and drive it. The dealer that I visited 20 minutes prior, allowed only one person at a time to drive it, and it was around the parking lot. (NOT GOOD!!)The other thing that I want to stress in this review is the professionalism, and Honesty of Joe Kovacic. I couldn't have been more impressed with him. From the moment he introduced himself in the lot, I told my wife, that we will buy something from him. I will recommend him to any of by freinds or relatives that are interested in buying a car in the future. THANKS JOE.

heckler88

Jan 30, 2011

I was looking for a livery vehicle for my business, and I called about a 2005 Toyota Avalon they had for sale. Geoffrey Sandt(the internet manager) was extremely thoughtful in talking with me over the phone. The price I quoted him over the phone was the price I paid. Also, the price I wanted for my trade in, was also agreed to by Geoffrey. How rare is that?! I was conservative and fair with my price, but he did it without any haggling or banter. My credit was a 625, which is less than stellar, but they got me a 4.85% five year loan with a local credit house. When I drove the car home that night I noticed that the door locks were not working, so I called Geoffrey back and he said I will have it fixed ASAP, when can you bring it in? I was very releived to have him take care of such a problem. My Overall satisfaction is Very Good. If you need a used car, call Geoffrey Sandt. The Internet Manager. Period.

mutiger90

Jan 17, 2011

I had a very good experience with this purchase. I buy cars more often than other as I travel, and this transaction was easy and seamless. I also love the car. Chuck was helpful in every aspect of the process, and they got me in and out of there, all the while explaining the finacing and other options. Great job!

nsteward

Jan 15, 2011

I had a good experience purchasing my new Volkswagen beetle at Bommarito Volkswagen. Sales and financing were excellent and I look forward to working with their service department. Dave Montrey was very friendly and helped our sale go as quickly and smoothly as possible. I would recommend this dealership to anyone interested in a Volkswagen.

AudiS412

Jan 8, 2011

Drove four and a half hours to use this dealership over several other VW dealers, and was nothing less then impressed. Fantastic service and great value for the money. I'll be back again for my next car.Chuck Thomson was my sales representative and was very good in helping me get all the information that I needed before leaving for the dealer. Thanks for your hard work and excellent customer service.

williacy

Jan 5, 2011

My salesperson Charlie Gilbert was extremely knowledgeable and friendly. When I walked into the dealership, I wasn't totally sure I wanted a Jetta, but after speaking with Charlie, I was convinced the Jetta was the only car for me!!!

zrheintze

Jan 3, 2011

As soon as i entered the building i was greeted by Les and helped immedietly. I had taken print outs for cars that i was interested in so we had somewhere to start. Before we went to see the cars he showed me the carfax for both and discussed the options in both. During the test drive he was very knowledgable and helpful. He quickly and curteously helped me throughout the entire process.

kittymoo

Dec 30, 2010

The sales guy worked with me to get to a reasonable price. I traded in my other car got a reasonable value for that. Picked up the car the next day and got the car quickly. It took about one hour from the time i got there. Went through the financial stuff quickly.

tydowdy

Dec 28, 2010

I leased a 2011 VW Jetta from Bommarito. I wish that I had been told about the $350 lease termination fee. I read it in the fine print aterwards (should have read the contract thoroughly before or asked more questions...lesson learned) That's why I rated my overall experience as good - that was important info for me to know. But I'm really enjoying my new car!

jimb1234

Dec 22, 2010

I took my 2006 Passat to Bommarito VW in Hazelwood to have the timing belt, water pump, and accessory belts replaced. I was given a specific price estimate up front, which actually turned out to be a few dollars higher than the final price. I mention this because the two Deanteam dealers quoted prices several hundred dollars higher. The dealership was extremely clean, the wi-fi worked, there were fresh donuts, fresh coffee, and I was given a loaner car. This was a far better experience than I have ever had at the Deanteam or Suntrup. I highly recommend this dealership's service department to any and all VW owners in the St. Louis area.

dhuelsmann

Dec 20, 2010

It was a great experience. I was an educated buyer and the price was right. I purchased a Jetta TDI with 2500 miles on it that was being used slightly as a demo vehicle. Upon my inspection of it, I noticed a small scratch on the back bumper and Bommarito is taking the extra step to fix it to my liking.

annrlmills

Dec 14, 2010

This was a fantastic transaction. I was able to work out all details over the phone since I was traveling to the dealership from several hours away. My car was ready to go when I arrived-- there were no last minute surprises. 45 minutes later I was driving home. It was as smooth as I could ever hope a car-buying experience to be

bane3d

Dec 7, 2010

This is my second purchase from a Bommarito dealership. The first one went amazingly well and the service was top notch. It was time for a trade in and I searched for the salesman (Joe Kovacic) that sold me my last van. He was still working for the same company, just at the VW dealership. He was able to help us find what we were looking for at the Honda dealership and gave us a fairly good deal on our new van.I've had bad experiences with other Honda dealers but the Honda/VW partnership at this site has made me a customer for life for the service, the sales help, and the feeling that I'm not a mark that comes in the door. I highly recommend a new purchase from Bommarito VW or Honda.As for the pricing on our new van, we searched and determined that we received as good as or better pricing than most other people received for their vans.

amyshorty

Dec 5, 2010

I had an amazing experience at Bommarito. I was never pressured or rushed, just told the facts that I was asking about. I couldn't be more pleased with the service and selection. I will definitely be back and will send everyone I know to Bommarito Volkswagon.

sameiss

Dec 2, 2010

The last time I bought a new car was 1998 and that experience was so miserable I vowed to never deal with another car salesman again. However, my hand was forced and I needed to buy a new car. I must say my experience with Mr. Gilbert was very pleasant, I appreciated his patience with me. It was not a quick decision for me. He was very helpful, knowledgable, and easy to work with. I am very happy with my experience and my purchase.

jasoncraw

Dec 1, 2010

I was very happy with my experience at Bommarito. I do not think they treated me disrespectful based on my age or color (Young and Black). I have already sent one friend to Bommarito and will continue to do so. The finance guy was pretty cool and was very willing to work with my set of circumstances.

Pugman

Nov 18, 2010

The service guys are very friendly and have a wealth of knowledge. The parts guys are some of the friendliest I have come across and will do most anything to help. I have talked with some of the sales people and other customers on behalf of the sales guys.

pdevlin

Nov 17, 2010

The best Car Buying experience ever. The process was easy and the service fantastic. We met Joe Kovacic at the door, my wife and I each drove the Routan with Joe, he walked us through the process, and we drove the new vehicle off the lot. Everyone we encountered at this dealership was top notch. Thanks!

tristang

Nov 8, 2010

I had almost no trouble purchasing a new 2010 TDI Jetta from these guys. I emailed Charlie Gilbert from North Dakota asking for a quote and he called me back within an hour! There was absolutely no "run-around" with these guys. I'd tell Charlie what I was looking for and he would give me an accurate price. No BS, no "maybe you should come over", none of that. The only real hiccup was a micommunication about trailer hitch light wiring, and that was resolved quickly and professionally. I drove over 900 miles from North Dakota to purchase my vehicle. Charlie and I worked out 90% of our business over the phone, and Charlie delivered 100% of what he said he would. I have already recommended this dealership to several of my friends and family. These guys have definitely earned my repeat business. Five out of five.

ViRtUaLheretic

Nov 4, 2010

I am a member of STLVW and when it came time for my 40k DSG service I contacted Tom Hinkemeyer from Bommarito Hazelwood to setup a time for my maintenance and we worked out a date that worked for me. When I got to the dealership everybody I dealt with was very nice and the facilites there at the dealership were great (I waited at the dealership for the service to be completed). I am a computer programmer and I was able to use the secure wifi at the dealership to work remotely from the waiting lounge. Free starbucks coffee was provided as well as free donuts (service was scheduled for 7am). The DSG maintenance took 2 hours to complete and during the 2 hour wait a tech would randomly provide updates as to when the service would be complete and keep me posted on their progress.When the service was complete I got to chit chat with TOm and one of the techs about cars and VW news. When all was said and done my car was returned back to me after they washed my car for free, so my car returned back to me even BETTER than I had given it to them.Overall I was VERY satisfied with my experience at Bommarito Hazelwood.I live in South County St Louis and driving the extra distance to get to this dealership was well worth it.

woofie2

Nov 4, 2010

I went to Bommarito Volkswagen looking to order a Golf TDI configured the way I wanted. They were the only dealer in the Region that said they could do that, when I called.They went out of their way to get what I wanted and kept me informed the whole time as to the status of my order. Then let me know when it would be delivered, and stayed late so I could pick it up.

sirjohntheknight

Nov 3, 2010

Charlie gave me tonnes of information regarding not just the car I was interested in (Jetta) but also the overall car buying policy. He presented me with a lot of options but at no point did I feel overwhelmed by all the information.I am in the process of selecting a new car, actually in the mid-size segment. I checked out the Jetta because it has almost as much leg room as an Accord or Sonata, a factor that matters a lot to me. But after checking out several other dealers, I found that the price of the Jetta is comparable to a Camry or a Sonata. Hence, the '4' on the price review.As for Charlie, he was Incredibly helpful. 6 stars for him!!

happercamper

Nov 2, 2010

Hi Les, Thank you e mail and chocolate chip cookies.I am very satisfied with quick service, polite sales person,I did not feel pressure, because I knew what I was looking for. The car runs great and we are looking forward to taking a trip. Thank you once again. Lois Kornfeld

Dellberta

Oct 25, 2010

Mr. Jacobi.You should know what an excellent dealership you're running at Bommarito. This was by far the best car buying experience I've ever had. I live 3 hours from this dealership, in another state and I would return to Bommarito in a heartbeat. The salesman, Geoff, was extremely helpful and Paris was outstanding to work with in finance. I'm also extremely impressed that a part of the funds from buying a vehicle goes to cancer research. How can you not respect a business for that?! We have a couple other cars and are currently wondering if we will trade one for another VW. WHEN our decision is yes, our first (and hopefully) only stop with be with Bommarito. Great job, team! This is customer service at its best!

lsehy1

Oct 17, 2010

We went to Bommarito Volkswagon looking for a specific used car they advertised on autotrader. We told Geoff we would be coming in the next day around 11 am and when we got there he had the car waiting for us in front. We told him we wanted to take it for a test drive and he let us take it right away, on our own. When we decided we wanted it, he gave us a copy of the carfax and reviewed all similar models on autotrader to compare the price. For our trade in, he gave us about $500 dollars more than we expected. Was overall a great experience.

dohman24

Oct 6, 2010

My experience was enjoyable. Jason and Les were welcoming, respectful and straightforward while reaching a deal. The dealership was bright, clean and orderly and all of the employees were friendly and professional. I was recommended to Bommarito after dealing with another dealership in town who was very unprofessional. My experience at Bommarito was quite refreshing.

hkredd

Oct 4, 2010

My experience with Geoff and Bommarito was wonderful. On my initial visit, I was shown a variety of vehicles within my price range and there was no pressure. My salesman didn't want to just sell me car, he wanted to sell me the car that was right for me. This ws my first experience with a major dealership and I must say that Geoff Sandt made it very pleasurable and stress free. I have become a walking billboard for Bommarito & Geoff.

murphy1110

Oct 4, 2010

Charlie was quick to respond to my internet request for information. His pricing quote was competitive. However in the end we decided on a completely different vehicle. Had we chosen a VW, I am confident Charlie would have been able to earn our business.

mynewvw

Oct 4, 2010

Les is impressively knowledgable of the product he sells.He pays attention to his customer's needs and wishes, instead of just 'feeding' you some rehearsed sales hype. My husband has less interest in how a vehicle works than I do (NOT stereotypical). Normally salesmen are so wrapped up in 'making' the sale, they don't pay attention to the actions and reactions of their customers. Les clearly picked up on the fact that I'm the 'vehicle' person in the family and communicated with each of us appropriately.Dealing with Les has been absolutely wonderful! My husband and I have been loyal Acura customers for many years. Les's description of Volkswagen and the Hazelwood Bommarito goals and pursuits impressed us so much that my husband plans to trade his Acura for a Volkswagen next year. It's wonderful to have a feeling of trust in a salesperson and the dealership he represents.I would also like to note that the dealership is 66 miles from our home with at least 2 'other' dealerships closer to us than Bommarito Hazelwood. It was definitely worth the trip and the subsequent trips we will make for service there.Paris was charming, efficient and knowledgable. We didn't spend as much time with him, but we were impressed with his kindness and professionalism. You don't expect to laugh and smile when spending time with the 'financial guy' at the dealership, but we did! Overall we were very impressed with everyone we have encountered thus far at this dealership. We have shopped at 2 other VW dealerships and did not have the level of confidence we felt at the Bommarito Hazelwood dealership.Thank you!

WoodyGC

Oct 2, 2010

Chuck was a real pleasure to deal with. I have no complaints with Bommarito or Chuck Thomson. I would highly recommend these guys. I've had some bad experiences with other dealerships. Not with Bommarito. Chuck gave me the best price of all the local VW dealerships. If you are in the market for a new VW see Chuck at Bommarito.

Brian Chapman

Oct 1, 2010

In doing internet research, I contacted Bommarito VW of Hazelwood where Charlie Gilbert responded. Unlike other dealers and salesmen, Bommarito and Charlie gave me specific answers to questions and where eager to share numbers and negotiate. I found Charlie to be honest and very friendly and the dealership to be clean and responsive resulting in a new Jetta TDI for our family.

jlsnider9

Sep 28, 2010

I appreciated the honest approach of the sales individuals I worked with, the no pressure attitude they had and their attention to the buyer. I would recommend both salesmen to friends, family or co-workers looking to buy a new car. Thank you both for your help.

jwalexander

Sep 27, 2010

I have been buying cars for over 50 years. I was pleasantly surprised with Chuck's straight forward approach .We got down to business in a timley manner.He was very easy to deal with and had answers to our questions in a friendly and professional way.

forthrightphil

Sep 20, 2010

I contacted many dealers trying to find the perfect 2010 CC and spoke extensively with salesmen at 4 regional VW dealers. Chuck at Bommarito was, by far, the most straight-forward and pleasant person I spoke with. The other dealers were full of typical car sales double-talk and skating around answers; Bommarito is totally atypical in that regard. I highly recommend going there if you're looking for a Volkswagen (or one of the other varieties that they sell) whether you are in St. Louis or across the state. I drove 4.5 hours to get there and it was worth it.

annabelleT

Sep 18, 2010

Awesome to work with. The finance manager is a miracle worker. Love my car, they handled it as an internet sale and it went very smoothly -- made arrangements by phone and picked up the car the same day. Wide array of vehicles in all price ranges. Will definitely buy my next car from them.

Dave hahn

Sep 17, 2010

Your staff was very professional and extremely friendly. Les is knowledgable and comfortable answering all our questions. The experience was a pleasure to say the least. We love our new Volkswagon-Jetta. Paris is the best financial advisor we have EVER dealt with. We will be back. Sincerely, Dave and Mary HahnP.S. Thanks for the cookies--Delicious

eringling

Sep 16, 2010

I had a wonderful experience with Les. He was very helpful and accommodating. I did not feel like that he was trying to sell me a specific car but that he was trying to find something that would make me happy. I don't feel like the situation could have been improved. He went the extra length to try and meet my specific needs, even offering to travel to bring back a car I wanted in a different color.

rishby

Sep 15, 2010

I went in to buy a new jetta TDI and didi exactaly that. Joe was very helpful and was able to give me a great deal. The process didnt take very long and the car looked absolutly amazing after the PDI was done. A week after I bought the jetta I got some dirt and grime stained pretty badly on my headliner from driving through constuction on my street and Joe had it taken care of and cleaned for me when I brought it in for a wash. Great experience and if I ever buy another VW it will be from them.

karen and brad

Sep 13, 2010

We were very happy with our experience at Bommarito, and would recommend them to friends. They worked hard to find the car that I was looking for, and got it to their dealership within a couple of days. The employees at Bommarito are very professional, and a pleasure to deal with.

mdpc6f

Sep 9, 2010

Les and the whole Bommarito family of employees were excellent. They helped in the selection and trade-in as smooth as possible. I hadn't bought a car in nine years and Les was great throughout the whole process from his phone calls to face-to-face; all was great. Thanks for everything and love the car.

Jaime1978

Sep 7, 2010

Dave listened to my needs, and was able to help me buy a car that I absolutely love. The dealership was also able to help me by purchasing my old Ford Escape (which had to be towed into the dealership). Dave was friendly and helpful. I would recommend him as well as the dealership to anyone. Thanks for a great experience.

pixijen

Sep 7, 2010

Very good dealership. Process wasn't the normal car buying experience. Dave was very helpful and pleasant. Buying a car is something I usually dread, but they made it painless. I believe I got a great car and am very happy with it.Thanks!Jen

rachaels314

Sep 2, 2010

I was wary to walk into a dealership alone, so I brought my bulldog of a dad with me. Fortunately we met Joe. Over the past week I'd been eyeing a cute little Golf and Joe immediately hooked me up with a test drive and didn't try to bs around with upgrades or other alternatives. He was extremely patient when my dad bombarded him with questions and took a lot of care in going over details with me and making sure I understood. Joe is the complete opposite of the stereotypical pushy car dealer and by the end of the process he felt like family. He stayed after hours while I sealed the deal with financing (Paris is a total riot and really keeps all the boring paperwork entertaining), and immediately followed up with me the next day. I love my Golf more and more every day I drive it and Joe is totally awesome. Thanks Bommarito VW!

robin1423

Sep 1, 2010

Fantastic experience at the dealership. Everyone was friendly, knowledgeable and accommodating. We have purchased/leased many cars over the years and by far this was one of the easiest and most pleasant experiences!! I would certainly go back and recommend them to anyone car shopping.

carolschooley

Aug 29, 2010

This was by far the easiest car we have ever bought! You were the only car dealer we went to this time. Chuck was a wonderful sales person. He informed, but did not push. In fact, we upgraded on what was going to be the car we set out to buy because of the information Chuck provided. We love our new car. We would never have thought of buying a mini-van until we saw the Routan. All in all, Chuck provided us with a wonderful car buying experience. AND then, we went to Paris. As I told Chuck, Paris could sell deodorizer to a pig farm. Your review asked for a rating of 1 through 5. We rate you a TEN and would definitely refer your dealership, and especially Chuck, to our friends and family. Thank you, Chuck, for making our car buyng experience an unsually pleasant event!!!!!!! Carol and John Schooley

lojkyelo

Aug 28, 2010

Charlie was really good, we'd arranged my visit over the phone and email. He had everything ready he said he would and stuck to the pricing he'd quoted & he told me up front about the stupid admin fee that the dealer won't eat. I took out a Golf and was happy with the car, we completed the paper work and the whole process with him took maybe 30 minutes. One negative, trade in - the used sales manager was coming to me with terribly low offers on my car and I had to work to get closer to Blue Book trade on it. Either he didn't know what he was doing on this is the Bommarito con. We got to a price I was happy with although disgruntled that I had to fight for fair. Credit process took a long time, unfortunately this cost us our evening plans. So I'd say three things, do your buying with Charlie Gilbert, sell your old one elsewhere and enjoy their space while the credit is being done - maybe take out a CC. Or a JSW. Aside from that it was far better a place to work with than Suntrup and I left not feeling overly wronged.

billreed2

Aug 19, 2010

The dealership was far more straight-forward in their pricing than the competition, including the lack of automatic pricey dealer add=ons. My experiences with other VW dealers in the St. Louis area have been universally negative, and so this positive experience at Bommarito was a rather pleasant surprise. Negotiations were quick, and while I never feel satisfied that I got the best deal possible, the deal was fair. I will definitely recommend the dealership to others.

misummers

Aug 17, 2010

Salesman was nice and not pushy, finance guy, was nice and let me take the car home while he waited for approval. I felt I got a good price for my trade in, and good deal on the vehicle...................................................................................................................................

usmole

Aug 17, 2010

Nice atmosphere. Friendly, knowledgable and helpful staff before during and after the sale. WIll and for that matter already have recommended them to my friends and co workers.The cars are great and free car washes too! what more could a man ask for?

Rockysal

Aug 8, 2010

Everyone was very helpful and friendly, It was a pleasure doing business with Charlie and Paris. as we leased the 2010 Jetta, we, my wife,Sue and I, Tom, test drove it in the rain storm and it handled great, we're still impressed with our VW Jetta. Its a great car and we love it. I would recommend Bommarito VW to anyone looking to buy or lease a new car. Its a great place to do business.

annbb1

Aug 5, 2010

From the minute I entered the dealership till the time I left with my new car, I was treated warmly by everyone. From the girl at the desk, to the photographer, to the finance manager and especially to the salesman, I felt your team of employees was very professional, knowledgeable, and friendly. My purchasing experience was a pleasure!Ann Burak

cedukej

Aug 5, 2010

bommarrito was by far the best and easiest new car sale ive ever gone thru ..joe kovacic r salesperson was so helpful and made the process simple,i highly reccommend anyone thinkig of getting a new car to go here and ask for joe..thanks joe and bommarrito

turn1019

Jul 24, 2010

I was buying a new car for the first time, and I felt very comfortable looking for cars at this dealer. The salesman Chuck Thomson was very friendly and he gave me my space to decide on the proper car for my needs. I bought a pre-loved jetta, but it feels like new. He gave me a great price that fit into my budget. I didn't think I could afford the kind of car I ended up with. They cleaned it up and repaired whatever needed to be done before letting me drive off with it. I enjoyed my experience and am willing to shop there for my next car!

curlylu05

Jul 15, 2010

Our experience with Bommarito VW was great. My wife and I had visited the other VW dealers in St Louis, and Bommarito was by far the easiest to deal with, and as well offered the best price on the vehicle we were looking for. Also, the service staff was very nice when I set up my first scheduled maintenance appointment. The seemed very willing to work with my schedule, as the dealership is a bit of a drive from my home. All in all a very good experience. I would definitely recommend.

delia94

Jul 15, 2010

This is my 10th NEW car purchase in my lifetime - second from Bommarito dealerships.I would not hesitate to return to Charlie (or Dan Parker at Ellisville) for my NEXT one! Charlie kept the ball rolling last night while we waited to close the deal and was able to get us in and out of the process very smoothly. Charlie was insistent on making sure I had the exact car I wanted!Thanks again Charlie and Bommarito for a great experience!

jlmoyers

Jul 8, 2010

Dave Montrey was very helpful in finding us the exact vehicle we wanted and fitting that vehicle into our budget. We found him to be very accomodating with us as we were waiting on the paperwork to process. If we are ever in the market for another vehicle and Dave is still working at Bommarito VolksWagen of Hazelwood we will surely look him up again to handle all of our buyer needs. Thanks and Good Luck Dave!Thank you,Jeff and Kellie Moyers

jamesonjlee

Jun 30, 2010

Charlie was helpful in my purchase of a Golf TDI. He went out of his way to pick me up from my home and to show me how to drive manual. Their price was also unbeatable by the other VW Dealers in the area and I felt respected when I spoke to him compared to the other dealers who wanted to push deals into me.

myawalk

Jun 30, 2010

Joe was Awesome! My buying process was really pleasant! He wasn't pushy like most of the other dealer I have dealt with. He let the car sale itself! He answered all my questions, and got me out in 45 mins so I could make it to the Cardinal's game Tuesday! All around I enjoyed my experience with Joe, and the Bommarito Volkswagen Family!

onyrd79

Jun 25, 2010

Excellent buying experience had at Bommarito Nissan. They were very straight forward unlike some other dealerships in the St. Louis area. Would definitely recommend to friends and family. Will be looking forward to future purchases and services here.

mwullner

Jun 16, 2010

Paul Morris was very new to this dealership when my Dad and I walked in. He immediatly greeted us and worked with me on my new car purchase. He was informative and anything he was unsure of he went and found out the answer. I would recommend Paul to any of my friends looking for a new VW.

ckwierd

Jun 15, 2010

They worked so hard to to get us financed on a new jetta with a trade in on a overpriced nissan from another dealership! They were so good with working around our schedule and with our kids keeping them busy while we did our paperwork. Thanks so much!

kgoering

Jun 15, 2010

Chuck Thomson was great to deal with while purchasing our new car. Our family has owned two Volkswagens in the past (a 1998 TDI New Beetle and a 2000 Cabrio) and loved both of them. I was interested in a new car and was trying to decide between the 2010 Jetta TDI and the new Prius IV. We were very impressed with Chuck Thomson, he was very knowledgeable but was not high pressure. After the test drive, I loved the solid feel of the Jetta TDI. Chuck was able to locate the color Jetta that I wanted and bring it quickly into St. Louis. We were very impressed with the dealership and their commitment to the consumer. A good price and the inclusion of routine maintenance and paint sealant helped seal the deal. Chuck followed up with us the morning after we purchased the car and has been very helpful. A very pleasant experience.The only less than stellar experience was when we were paying for the car. The business manager insisted on only talking to my husband even though I was buying the car. Not a deal breaker obviously but not what one expects in this day and age.

candjhawkins

Jun 13, 2010

This is one of the best dealerships I have ever been to. I went with a list of six cars I got off the internet that I wanted to see. I told the salesman at Bommarito the features I wanted and how much I was willing to pay. Upon checking the computer for their inventory Paul Morris picked the same six cars I had selected without knowing my choices. Paul was very knowledgeable about the vehicles and never placed any pressure on me to make a decision. I test drove two cars and made counter-offers to the price given by the dealer. The first vehicle was already marked down considerably from the initial price and so my offer was respectfully declined. The counter-offer on the second vehicle was accepted and a deal was struck. Since picking up my car the next day, the followup by Paul Morris has been thorough and impressive. I have already recommended the salesman and the dealer to three friends looking for a vehicle and will continue to do so.

lsjolley

Jun 10, 2010

We had a great experience, even with the glitch. Charlie was helpful and knew the car well. I assume that the EOS isn't a car he has to show often, but he knew his stuff. I love my car. I even love the loaner. Thanks for helping me celebrate my birthday!

kyn619

Jun 4, 2010

Over all had a great experience. Was a little disappointed not to get more for my trade in and with the fact I only received one key to the care with my purchase (even with a cut key I think two should be standard no matter WHAT the price of the vehicle is) but for the most part I had a good experience with this dealer and would use them again and recommend them.

robar2010

Jun 3, 2010

This has been the most pleasant car buying experience I have had.there was no high pressure.I was treated with respect.Even the closing was pleasant.All questions were answered, the salesman even went to tne service manager to verifythe answer some technical questions.The Bommarito web site is very helpfull in checking available inventory,beforemaking a trip to the dealer.Thank You

jaloscay

May 30, 2010

I have given all areas a five out of five because I had a great experience at the dealership. My sales persons were not only friendly to me, but my family as well and they worked really hard to satisfy me. I appreciate their hard work. Thanks guys! I will definitely be recommending this dealership as well as my sales people!

phojo

May 30, 2010

I did not go to the dealer on May 26, 2010, with the intention of buying a new car but for service on my 2001 Beetle. But it had been on my mind since February. I was planning to keep my Beetle another five years and then get another when I saw the 2011 Beetle -- which I hate! Looks like an anvil was dropped on the beloved round Beetle! So I was receptive to a new Beetle during this week's special deals. Unlike my experience with St. Charles Automotive -- where I bought my 2001 Beetle -- I was impressed by the lack of high-pressure sales at Bommarito Hazelwood. After all, if I'm inquiring about the price of a new car, it's obvious I'm interested so there's no need to be the stereotypical car salesman out of the 1950s! Charlie Gilbert was thorough without being pushy, and was definitely interested in getting me exactly what I wanted. Shawn McCarty went above and beyond to get me the best deal for my budget. There were no surprises on the contract or fast-talking by either Charlie or Shaun. If this is the result of the company's attitude and training, keep it up and Bommarito will go far! I look forward to a long relationship with Bommarito Hazelwood sales and service.

bryan03

May 28, 2010

Charlie Gilbert made the purchase easy with a decent price without the haggling. He offered the price via email which made it even easier. He didn't play the waiting game or ask the manager game. Sean the finance guy was friendly and didn't push the extended warranty pitch too hard.

sarallo

May 28, 2010

After searching endlessly online I ended up at Bommarito VW for a 2010 Tiguan. I was getting quotes and visiting other dealerships as I was looking for the best deal for me. Charlie Gilbert was a huge help. We came in and he had the Tiguan ready to go, we test drove and went from there. After a little bit of back and forth he was able to get me a GREAT deal that I was comfortable with. I felt confident and positive about my experience and that was wonderful. I will also add that I have purchased a VW in the past from a different St. Louis dealer and had a truly awful experience. Bommarito made this experience the best yet. Thank you!

mrjohnnyv

May 8, 2010

This was the best new vehicle buying experience I ever had. I have purchased several vehicles over the past 12 years but never came away 100% satisfied. I thought it wasn't possible until my purchase from Bommarito VW - Hazelwood. My wife and I came in to test drive a Jetta TDI wagon. Les Johnson greeted us as we arrived at the dealership and was one of the most courteous salespersons we ever met. He showed us the Jetta, explained in detail the car and let us test drive it. When we express concerns about size he show us the Passats. After his detail explanation of the car, our numerous test drives, his patient with us leaving to test drive other brands for comparison, he was able to work with us to negotiate a deal that was acceptable on a new 2010 Passat. It's salespeople like Les Johnson that make the buying experience a pleasure with no regrets. Bomaritto VW-Hazelwood, keep up the good work. It's obvious that management cares about its employees as much as its customers.

beerman

May 3, 2010

I've purchased more than a dozen cars and trucks over the past 40 years, and this was one of the easiest transactions ever. After a lengthy web search, I found several cars at Bommarito VW that met my requirements. I contacted them via email, and Charlie Gilbert, their internet manager, replied very quickly. He answered my questions and gave me very aggressive quotes on the cars I was considering. When I arrived at the store for test drives, the cars were ready, and I was able to drive each of them for as long as I wanted. After driving several cars, I selected a Jetta Sportwagen TDI. While other dealers were asking full retail for the TDI, Bommarito offered a substantial discount, and entire transaction was concluded in less than 30 minutes - no pressure, no hassle. I highly recommend Bommarito VW and Charlie Gilbert for an honest, no pressure buying experience.

BruceHartung

Mar 30, 2010

These folks have been terrific so far. (In contrast with a previous VW dealership, Dean Team, to which I would not have returned.) Specifically, discussions about the car and its pricing were easy to have, and respect of the time of my spouse and I was exceptional. In our experience, this is a quality outfit. The only negative in the entire experience was a need to return to re-sign a contract where there had been an error ... but this was a small blip in a much larger picture of easy engagement and helpful working with us. Our advice: give this dealership a try!

rcrussel

Mar 26, 2010

Chuck was very pleasant to deal with regarding the sale of my new car. Chuck provided a good intro to my new car and explained the new equipment in the car. Jason was also very pleasant to work with regarding the financing and extended warranty on my new car. I would definitely consider buying a new car at this dealership in the future.

clindsay

Mar 25, 2010

Geoff Sandt was great to work with. He responded to my emails promptly and kept his word when we came in to test drive the car. I would recommand him to my friends and family. We would definately go back again to buy another vehicle. Thanks again for the great experience.

ffelwood

Mar 22, 2010

This was the best dealer experience ever....seriously, ever in 30 years.Why?Friendly, attentive staff.Started on time and finished on time.I was worried about the three recalls and their long term implication on my car's longevity/ propensity for future repairs.The staff gave me confidence that they were on top of it and would get the job done to my satisfaction. And, they exceeded my expectation.Clean environment. A place I don't mind waiting in for an hour or two. Fresh coffee.Service manager kept me updated regarding my repair/service status.No surprises and no grief.Excellent job team....I know where I am buying my next car for certain.

tdoppeau

Mar 19, 2010

I worked with Anne recently and she was great! She kept me informed on the progress of my car and was very helpful in recommending the new tires my car desperately needed! I felt comfortable with Anne's suggestions and knew she was being honest with me at all times. The dealership was also very clean and all the personnel were friendly. I would recommend Anne and the dealership to all my family and friends.

Grank200789

Mar 16, 2010

Anne and John (mechanic) were very nice and understandable. Anne contacted me and informed me of everything that was being serviced and looked at on my vehicle. Everyone speaks to you when you are there and ask you have you ben assisted or nee anymore assistance. Out of all the dealers i have eer been to they are honest and give 00 percent customer service and will do anything to make sure that the customer is satisfied. Would recommend any vw owner to go there for service or even to purchase a vehicle. :)

drtechy

Mar 11, 2010

I just wanted to let everyone know how happy I was with my experience today. Their customer service in their service department is Grade A+++!!! I've been to bad and good dealerships in my life and your customer service level there is top notch. He could have told me it was going to cost thousands to fix my car and I wouldn't have been upset. They fixed my car under warranty and now I'm in love with it again! Not only that John Danner who was my service advisor did something I've never seen any advisor ever do. I was telling him about my boost issue in my car, and he put almost the exact same words in the ticket. Most advisors paraphrase things, and the technicians never get the full story. I was amazed to see it on the ticket, and I truly believe because he did that the technician had an easier time finding and fixing my boost issue. Just to make things even better, Dan (my shuttle driver) was great! Great guy to talk to and a really great personality! Not to mention, I walked down stairs at 3:30 (which was the time I said I was getting out of work) and Dan drove right up at that moment to pick me up! I was really impressed!Between John and Dan my experience was the best I've ever had at a dealership! Bommarito has realized that customer service goes a lot further than great prices, and flashy advertising!

m.john.3

Mar 8, 2010

I was very pleased with the quality of service I was provided with at Bommarito VW. I purchased a 2008 Cheverolet Malibu LT and Les Johnson was my sales person. He was very friendly and answered all my questions. I am satisfied with my purchase. Thanks. John M.

manda1256

Feb 28, 2010

I found the car online and went with the expectation that I would just be test driving it. 4 hours after I walked in, I walked out with the car! Geoff was super helpful, very honest, and explained everything as we went. It was a good experience, and I love my car!

hl49dries

Feb 7, 2010

The staff gave a low-key sales pitch. VW produces an excellent product and we were offereed an excellent price. We really wanted a silver Routan, but I really, really, really like the red one that we ended up with. Service has been good and we have only had minor problems with low tire pressure.

troychaney

Jan 31, 2010

Everyone at Bommaritto VW was excellent. Thought, I was going to buy again from Suntrup VW since I had bought from them 4 years ago but their service and sales have really declined over the past 3 years. Steve made it very easy to buy from Bommaritto.

charles forcum

Jan 30, 2010

I live 125 miles from dealer and was able to make my trade over the phone. when I arrived at the dealer was meet by les johnson and we went over deal.went for test drive in car, then he went over all feature of car and how to use them. meet with financial manager paid for car and headed home.

egcmetal

Jan 30, 2010

I would not normally do something like this but i agree with helping a company (especially a car dealer) who is honest and good. My sales person Geoff made the experience stress free. Making me drive away with a smile. Geoff really took the edge off buying a car. He also got me a great deal on my trade in.

happywithjetta122609

Jan 30, 2010

I gave Les a five rating because he was a fantastic salesman. He helped me see the wonderful amenities of the VW Jetta, which I am now absolutely in love with. Les was recommended to me by my own mother, who purchased a CC from him a few months ago. She told me that Les was a salesman I could trust to be honest and fair. He absolutely was everything my mother promised. I will now recommend Les to other hopeful car buyers.

kevpur4

Jan 30, 2010

MY WIFE AND I JUST PURCHASED A NEW 2010 JETTA WOLFSBURG ON NOVEMBER 24, 2009 FROM STEVE LAUGHLIN AT BOMMARITO VOLKSWAGEN. STEVE WAS VERY INFORMATIVE ABOUT THE CARS AND VERY PLEASANT TO WORK WITH THROUGH THE BUYING PROCESS. THE DEALERSHIP WAS VERY CLEAN AND ORGANIZED TO BE CUSTOMER FRIENDLY. THE OFFICES WERE ENCASED WITH GLASS PARTITIONS SO EVERYONE COULD BE SEEN AS TO WHERE AND WHAT THEY WERE DOING. THE COFFEE BAR WAS A NICE TOUCH TO THE DEALERSHIP WITH A NEW MODERNIZED COFFEE/HOT CHOCOLATE MACHINE. STEVE LAUGHLIN LISTENED TO WHAT PRICE I WANTED TO BUY THE NEW CAR AT AND CLEARED IT WITH HIS MANAGER AND ACCEPTED MY OFFER. STEVE ALSO EXPLAINED ALL THE PAPERWORK THAT WAS TO BE SIGNED IN GREAT DETAIL. HE ALSO PROVIDED MY WIFE AND I WITH A FREE NIGHT STAY AT THE LUMIERE CASINO AND DINNER FOR TWO AS WELL. WE WERE SO IMPRESSED WITH THE WHOLE BUYING EXPERIENCE! UPON PICKUP OF THE NEW JETTA, STEVE WENT OVER ALL THE INSTRUMENTATION OF THE VEHICLE, OFFERED US SOME COFFEE AND SENT US ON OUR WAY. A WEEK LATER STEVE FOLLOWED UP WITH A PHONE CALL TO MAKE SURE ALL IS WELL WITH OUR NEW PURCHASE....SERVICE AFTER THE SALE! A FEW DAYS LATER WE ALSO RECEIVED A TIN OF CHOCOLATE COOKIES IN THE MAIL...I COULD NOT BELIEVE IT! I JUST CELEBRATED MY BIRTHDAY AND STEVE SENT ME A CARD.....SO AS YOU CAN TELL, WE HAD THE BEST CAR BUYING EXPERIENCE AND WILL DEFINITELY GO BACK TO STEVE AT BOMMARITO VOLKSWAGEN. I PERSONALLY HAVE TOLD MANY FRIENDS ABOUT STEVE AND HIS DEALERSHIP WHERE I LIVE TO PASS ON THE GREAT BUYING EXPERIENCE!!!!!!!!

burkholderm

Jan 29, 2010

I went to Bommarito VW intending to buy a GTI and Steve Laughlin made this be the case. He was knowledgeable, friendly, and straight forward. We took a test drive in the demonstrator and then I made an offer. He returned quickly with a response and I got the deal I wanted on the demonstrator. The car was washed, etc. quickly and then he walked me through the various features. I was completely satisfied with the deal, Steve's help, and the friendly atmosphere of the dealership. On the basis of this experience, I would certainly buy another car at Bommarito and will recommend it to any friends that are thinking about a VW. I should add that I had stopped at another dealership closer to my home earlier in the week and obviously did not get the deal I needed to make a trade.

charliep

Jan 29, 2010

We are thrilled with our new VW and have been more than satisfied with the service we've gotten (sales and service) at Bommarito Volkswagen. They've made our purchase/ownership experience a pleasant one. We have recommended Bommarito to our friends and family.

cndavi

Jan 29, 2010

Dealing with Brad Gilbert, our salesman was a great experience. Very friendly and we achieved a no hassle deal. Out of his control though was the fact that it took 2 months to get the title and paperwork to the vehicle I purchased with cash and many phone calls to the business office. The title was apparently tied up with the previous owner and financing but I was supposed to license the vehicle by state law within 30 days and it was over 2 months from the purchase date before I could pick up the paperwork. Also by that time I had to get the vehicle re-inspected since the inspection had expired. I would expect a dealer to have resolved paperwork issues at the time they are selling a vehicle and if not, shortly after, not 2 months later.

jennihomann

Jan 29, 2010

After searching several dealerships, I really felt comfortable with this dealership. Les Johnson and Brad Gilbert worked hard to get me in the car I wanted within my payment range. Les was very friendly and went above and beyond to help me with getting settled and used to the car. He got everything set up (bluetooth, satellite radio, etc) and I was ready to drive off the lot. I appreciate the service I received and I am hoping that the reputation they have built with me will continue throughout the years.Thank you,Jenni Homann2010 VW CC

lmmmanson

Jan 29, 2010

It was a great experience. I was treated with respect and got a great deal! I also appreciate that they have continued to check up and make sure that everything is working out well with the car. I highly recommend Bommarito and be sure to talk to Joe! He's great.

sherm77

Jan 29, 2010

My purchase of the 2007 VW Jetta was the most pleasant & rewarding auto purchase that I have ever had. I was very pleased with the customer service & the time spent to help us not only find the car that was right for us, but to complete the purchase & follow-up was great.I have recommended Les & Hazelwood Bommarito VW to many people & will continue to do so. I plan on shopping there first for my next auto purchase.

maweindel

Jan 28, 2010

We were extremely satisfied with our experience leasing a vehicle from Bommarito VW. Our salesperson was Chuck Thomson, and he not only put us at ease with his friendly demeanor, but also showed considerable knowledge of the product. He took his time to explain all of the features of the car. He helped us to choose the model with the features that best fit our needs. Chuck took us for a test drive, pointing out the positive features of the car. When we sat down to fill out the paperwork, Chuck explained clearly the terms of the contract, anwering all of our questions patiently. Once we closed the deal and were ready to drive the vehicle home, he made a final, complete check of the vehicle. He made sure we knew how to operate all controls before leaving. All in all, our experience with Bommarito VW in Hazelwood was enjoyable and stress-free. I have told many of my friends about our new car, and about the service we received from Mr. Thomson. This is our first VW, but will not be our last.

rariga0

Jan 27, 2010

Joe Kovacic was a joy to work with. He understood what we wanted, found it and priced it competitively. No pressure, no bother, just professionalism. The car was ready and waiting when returned to the dealership on Monday after taking a test drive on Saturday. I have already referred a couple of friends to the dealership based on the low-key, thorough service.

lenge13

Jan 26, 2010

Salesmen Joe Kovacic was very easy to deal with no pressure what so ever. I told him what I was wanting and what I was looking for and he made every effort to meet my needs. Trade-in was higher than other places I checked and price on vehicle was lower than other places. I would recommend Joe and Bommarito Volkswagen to other people. I was over charged for title fees from the finance manager, but office personel said I would be reimbursed for the over charges.

rinderer

Jan 25, 2010

Very professional! He assisted us in getting exactly what we needed, in our price range. And then took care of us when we had an issue with the windshield wipers; one was broke in half, we bought new ones at Auto Zone and Joe made sure we were reimbursed right away ... now that is service! Thank you JOE~!

VagabondInfoServ

Jan 25, 2010

Chuck Thomson is an ultimate sales professional. He began the discussion by asking pertinent questions concerning needs, desires and budget for a purchase. He carefully reviewed the options currently available. He then began describing the benefits of each option as it met my needs. I purchased a car that perfectly matched my needs and budget and included some extras that made the entire process a pleasure.

edwardswierczek

Jan 21, 2010

I purchased a new 2010 VW CC on December 22, 2009. Chuck Thomson, my saleman, asked me what I was looking for and guided me to vehicle that best fit my needs. Chuck displayed excellent knowledge of the VW brand and showed professionalism and integrity throughout the sales process. A few days after I had a chance to drive my new vehicle, Chuck contacted me to make sure that not only was I satisfied with my purchase, but also, made sure that I was having fun driving it. The 2010 VW CC is an amazing vehicle! The drive is superb and the exterior and interior of the vehicle is gorgeous. Not only did Chuck follow-up again with a nice "thank you" card, he also mailed me an unexpected "thank you"- a delicious box of chocolate chip cookies. I was suprised and delighted by his gesture. About a week after driving my new vehicle, we experienced sub-zero temperatures in St. Louis and my new vehicle one morning would not start. I contacted Ann Kuehl in the service department and she took immediate ownership of the issue. Ann showed concern and immediately began to research the issue. As it turns out, some of the 2010 VW CC vehicles had been manufactured with moisture in the starer and when temperatures drop below freezing temperatures, the moisture in the starter freezes, thus prohibiting the vehicle from starting. Ann quickly obtained a new starter and it was replaced to my satisfaction. A week after I had the starter replaced, a truck on the highway launched a rock straight at my front windshield and cracked it. I contacted Rick Bresnahan in the service department and he, like Ann, showed concern and took ownership of the issue. Rick quickly located a new windshield, quoted a fair price to have it replaced, and offered me a loaner vehicle to use while the windshield was being replaced. He exemplified professionalism and a true dedication to customer satisfaction. When I was having the windshield replaced, again, Ann Kuehl showed concern, kept in contact, and made sure that I was satisfied with their service. Needless to say, I was more than satisfied! Don, who washed my car both times that I have brought my vehicle into their service department, has also been a pleasure to work with. Not only did Don wash the exterior of my vehicle, he also showed me that he detailed the interior and placed my new license plates on the vehicle. As an added bonus at Bommarito VW Hazelwood, there is a complimentary Starbuck's machine that offers fresh coffee and hot chocolate and there is fresh fruit to enjoy. Chuck, Ann, Rick, and Don are an asset to Bommarito VW Hazelwood. They exemplify superior customer service, professionalism, knowledge, integrity, and most of all, a love of what they do. Bommarito VW Hazelwood will be highly recommended to my family, friends, and collegues for their next vehicle purchase and service needs. Needless to say, Bommarito VW Hazelwood has earned a loyal customer!

molly2010

Jan 14, 2010

I purchased a 2009 Toyota Corolla from Bommarito Volkswagen of Hazelwood in November of 2009. The bumper to bumper warranty from Toyota was expired since it had over 36,000 miles on it but Bommarito guaranteed me their own 30 day bumper to bumper warranty. About a week after I bought the car I noticed that there was some vibration in the steering column and the heater wasn't working properly, so I contacted my salesman. I took the car in to have it looked at and then spoke to the pre-owned sales manager Joe. He informed me that I had 2 bent wheels and that they would order the parts to fix them. He also told me that they were going to look into the heater problem and maybe discuss it with Toyota since it was barely past warranty. Shortly thereafter I also noticed that I wasn't even given a spare tire! I called Joe back and was told I would get a tire when I brought my car back in for service. Roughly a week to 10 days later the parts came in and I took the car back to them. They fixed the wheels and then informed me I needed a new blower switch for my heater, but they weren't going to cover that since I "didn't mention it within my 30 day warranty," which was totally incorrect! After a week of negotiating it finally took a very nasty e mail from my father for them to agree to repair the heater. After 2 1/2 weeks I finally got my car back yesterday and again I am completely disappointed! Not only was there still no spare tire, but where they had removed my dash was nicked and scratched and not just a little, extremely obvious, not to mention that when the part was put back on they installed it OVER the antennae wire to my XM radio so that I can't remove it from my car. I plan on taking the car back again this afternoon and demanding they repair what they messed up but I highly doubt I will have any luck. This dealership does not stand behind their work or their warranty. This was my first car purchase and it was supposed to be a great experience for me but it has been nothing short of a complete nightmare! I've made 2 car payments now and I've been actually able to drive my car for less than a month! They saw a chance to unload a lemon on a young unsuspecting female and they took it. I've never felt so insulted in my life! I will never buy from Bommarito again if this is what I would have to look forward to.