Butler Chrysler Dodge Jeep RAM reviews

Lopez2163

Nov 20, 2016

Only gave it one star cause I had to give it something This place is terrible and full of liars. We were told and promised payments of $360-$380. We went and sold our truck through a private sale because we were going to purchase a car from here as we could afford those payments of $360-$380 When we returned from said sale, we were told they could do nothing better than $445. We wasted a whole day and are now car-less.And the guy who promised us the lower payments wouldn't even face us when we came back, he sent another lady in to do his bidding. WHAT A JOKE

Johndoe

May 23, 2016

Bought a brand new jeep Sahara from them although it was a demo they assured me it was new. 2 days later I decided I didn't want the demo I wanted another new one. They would not exchange it an within a week I started having trouble with the heated seats an the radio. Then we find a pair of used women's under ware in the back of the seat. I called the sales manager an the general manager trying to resolve these issues an they act like they don't won't to talk to me an they won't return my messages. This place is a JOKE!!!!!!!

mechanixhands

May 20, 2016

I have nothing against the Butler family. They have provided great service in certain areas of business since I have lived here. What I am disappointed with is the absolute awful service at Butler Chrysler Dodge Jeep, mainly in the service department. I have a 1995 Dodge Ram 2500, with a minor transmission issue. I am a mechanic, I have several ASE Certs, and I had a pretty good idea that the solenoid was sticking or something was wrong with the Front Pump. When I brought it in for service, I explained the symptoms and I told them what I thought it was. Three hours later, I received a phone call from a extremely rude Service Advisor and the only thing she would tell me is that The transmission was shot, and I would need a new one for around $6,200. First off, I knew that this was not correct considering I had been driving this truck for quite some time with these symptoms. I went to go pick up the truck, and on my receipt, the technician put "The transmission is shot because of a leak." Well guess what bud, there is no leak. Nor is the transmission shot. Secondly, how in the world does it take three hours to find a small leak that doesn't even exist? Finally, I also know that it does not cost $6,200 for a new transmission nor does it cost that much to rebuild that transmission. I called a buddy of mine and he immediately told me that this dealership had some pretty awful reviews, were notorious for scamming people, and had poor customer service. So i took my business somewhere else to New River Auto Mall Dodge Chrysler Jeep. And like i Guessed, It was a stuck solenoid. So, I don't know if the technicians are inexperienced, or if they were trying to scam me; but the conclusion is that they misdiagnosed my truck, they tried to scam me, and they were quite rude about it. Also the fact that I am a technician with under two years experience and I was able to diagnose my own truck better than a Chrysler Master Tech is pathetic. Once again, nothing against the Butler Family, but I am quite disappointed with my experience with the Service department and will not be taking any of my personal vehicles there ever again. Oh and one last thing, a sales associate also told my girlfriend that she was not allowed to look at cars on the front lot, and yes this was during normal business hours.

Frank

Apr 13, 2016

I own a 2015 Jeep Wrangler Sahara Unlimited with 10,296 miles on it. I took it in for a service on April 12, 2016 and they put it through what they called a 16 point free 5 star inspection. After the inspection I was told that the oil in my differentials had the wrong color with possible grindings and they recommended changing it at a cost of $230. Because we were leaving town and driving approx 2000 miles I was nervous about not having it done. We have owned two jeeps prior to this one and never had this happen on them or any other vehicle we have owned. Deborah Nakamura told me it was possibly grindings from the differential seals and also due to small differential case. After paying my bill I was given a copy of 16 point check up that they had done and noted that this problem required "future" attention not "immediate" attention as I was lead to believe. I am left feeling taken and will never return to this dealership. Has anyone had a similar experience?

Howard1

Apr 7, 2016

BCDJ, awesome service received during my purchase. Charles Rivers to you I say excellent service. Thanks for your patience and professionalism. You and you manager Mr. Jenkins really brought it all together for me. I'm really enjoying my new Challenger.

marc3

Apr 6, 2016

I bought a 2015 Ram 1500 off the used lot. I had a competitive exact price in mind and that is what I paid along with some extras included. Scott was the sales person. He was helpful and courteous, no sales pitch. Mgr Fabrizio and finance person Niki made it easy. Truck looked like new when I picked it up.

williamgabrielson

Apr 5, 2016

I purchase a 2015 Cadenza and was well pleased with the entire process with one minor quibble. Cesar Etanislao was the salesman and he was very caring and showed great attention to detail .Price, trade and time frame were excellent. Used Sales Manager Skip also helped to expedite the process.The quibble: business office did not alert me promptly when the registration arrived.

Catrina0117

Apr 4, 2016

I'm very please at my salesman Rob. He had a very positive attitude and friendly, very good at communicating with me about what's was need to be done and very patient would recommend him to anyone. Thanks again.

Tish40

Mar 31, 2016

Great place to come & get a car come & see Charles rivers he will get you riding in the car that's fit for you & your family.

bookmiller

Jan 6, 2016

If you need a car go see Chris Connell or Larry they will help you get the car you want I spent all day in Savannah and then when I come home to Beaufort to go there they help me out beyond your expectations.