Capital Ford Of Charlotte reviews

Kayla

Mar 28, 2016

I went to this dealership twice before buying a car. The first time they let me look around and didn't push too hard. I came back a month later and got to test drive another car I was interested in. On the way back we got into a bit of an accident. I really appreciated that Ken asked me how I wanted to proceed and didn't push me into staying and buying a car because of what happened. The friendly atmosphere did seem to change when we got down to the money talks, but I'd like to give it the benefit of the doubt and blame it on the long day. Overall, I was able to get a car I love and a very interesting story to tell my friends.

Doug

Feb 23, 2016

If you had a ten star, Shaq would get it! He is young and appears to take all Ken says in like a sponge. Also his desire to learn and know all he can about the vehicles he is working with is awesome. We wish the best for him!

wireguy07

Jan 17, 2016

Highly recommend! Ken Allen and Rick Jonson made my purchase smooth. I literally shopped around to every ford dealer in a 150 mile radius of Charlotte... Crossroads backed out of there deal, Lums wasn't willing to budge, Hilbillish liked to talk a lot but had no results. I spent over a month looking for the truck that I wanted, finally thought I would give Capital a chance, and it was a Touchdown! Thank you Capital Ford, thank you guys for making things happen!

Bklouse

Jan 9, 2016

I was recommended by a friend to go visit Darnell. Upon arrival I was greeted swiftly and in typical southern hospitality fashion by Omar. Through and through Omar took care of myself and my fiance as if he had known us for several years. Darnell, as well as his entire team, treated us like family and we could not have asked for a better experience. Omar stayed more than an hour past closing time in the cold to ensure the vehicle was prepared for us to take home. This team has 'customers first' figured out -other companies should take notes!

moneyanna

Dec 24, 2015

My salesperson, Darren Williams, and the entire team at Capital Ford were awesome!! Darren was professional, efficient and sensitive to my car buying concerns and budget. The team worked diligently to make sure that I was satisfied and my transaction was completed in a few hours. I love my new 2015 Ford Edge and I got a really good deal! I would recommend Capital Ford to anybody. Their customer service is unmatched.

Bennifer88

Nov 30, 2015

I went to the dealership to trade in a 2014 Mustang V6 for a new 2016 model. My sales person, Andy, was very knowledgeable of the three types of the 2016 model as I test drove each one. I ended up buying the 2016 GT. The reason I ended up buying from Andy was because he was not pushy nor did he "bs" anything about the cars or promotion going on. I highly recommend him if you are in the market for any vehicle at this dealership as he is very personable, honest and extremely helpful in the car selection process.

F150

Nov 29, 2015

Jarad was wonderful he helped me pick out the perfect vehicle and worked with me through the whole deal. He gave me an AMAZING deal and made sure it fit in my budget. I highly recomend capital ford and suggest if you stop by make sure to ask for Jarad.

Kcfusion

Nov 23, 2015

When I took my 2004 Ford focus the capital Ford in for repairs I had no idea that I would be buying a brand new car that day. The repairs I needed would have ran me around say $400. I wasn't all that excited about coughing up the 400 bucks for auto repairs -- who would be -- but I was willing to take the L and get back on the road.While I was waiting on one of the technicians to give me a lift home, I decided to look around the car lot.That's when Brandy greeted me with a warm smile and asked me if I If was being helped. I told her that I was just looking and gave her a whole spiel about how I had bad credit and I could never be approved for any type of car loan. She smiled and said let's go inside and talk. We sat down and she asked me a few preliminary questions, you know the requisite where do you work, what's your gross income etc. Then she disappeared into an office and came back and said I have something I think you will like.The next thing I know she was pulling around the corner and a brand-new Ford fusion asking if I was ready to start the paperwork.Brandy has an easy-going no pressure approach and I would recommend her -- and I will recommend her -- to anyone that's looking to buy a car.I had a great experience.

rwd923

Nov 16, 2015

I had one of the best experiences at Capital Ford in Charlotte. If you go there, ask for Brandi. She is the nicest and most professional sales associate I have dealt with. There was more haggling than I would have liked, but it is to be expected when buying a vehicle.

ohlang

Nov 11, 2015

I was on the fence of buying a 2016 Mustang GT because I had just purchased a brand new 2015 Accord Sport and knew I would lose a few thousand on the trade in. First off, the Mustang GT is an awesome car, I told myself it would have to be a magical test drive to convince me, and man was I astonished. The speed and sounds this car makes is amazing. Anyway back to the review, cost was important to me and my man Omar Lawrence worked like a dog to not only get me the price I could be at peace with, but also the car and options I wanted. In addition, to convince me further that I was making the right choice while I waited for the car I wanted, the manager let me drive home a similar model for an entire week in absence of my future car at the time. I was a VIP customer during my entire experience!

Antonio81

Nov 5, 2015

Omar Lawrence and John author did an outstanding job. The customer service was perfect. Thank you both and Ford for my new vehicle. I will send my coworkers and Marine brothers here for there vehicles as well. Great experience. Semper Fi. .....

Lindssy1957

Nov 1, 2015

My overall experience at the dealership was one of the best buying situationsI've ever had.The salesperson,managers and finance person were very professional and knowlegable.

ghutzler

Oct 30, 2015

Traded in my 2011 fiesta for a 2015 focus. Had a great experience with James Edinger. The management seemed a little aggressive, but satisfied overall.

Keammie30

Oct 29, 2015

Capital Ford Charlotte has a great family of people that work as a team to make sure the buyer is part of the Ford family. I've been to other dealers in my lifetime and Capital Ford Charlotte made my experience with them so great that I would send others because I know they will get A1 treatment with the best deal concerning your situation.. Thanks Capital Ford for making me part of your family.

MustangFan0911

Oct 26, 2015

I've been to multiple dealerships trying to find my perfect car. I was treated well. Given amazing curteous service and friendly smiles. I was given all the information I needed and my entire purchase was smoothe. I was in my new car after one session! Highly recommended! Capital Ford of Charlotte is like family!

shirazm

Oct 26, 2015

I tested drove 5 cars they didn't let me leave until I was happy I drove away in my new 2016 Ford Escape S

eastchar92

Oct 25, 2015

Had an excellent experience they took time explaning everything and working in my budget very detailed and took time to show me all the features of the car

83jimmyjam

Oct 24, 2015

Great customer service and friendly attitude... would recommend first time buyers program..They got me exactly what I wanted for the price I wanted. Excellent experience

MikeD15

Oct 22, 2015

When i went into Capital Ford of Charlotte i was looking into downgrading because i am adding a new member to my family and saving money would be the best option. My salesman was Andy Templeton. He was great. Stayed in touch with me because i live 100 miles away. They also got me where i wanted to be with my trade and walk out price with vehicle i purchased. I would for sure reccomend him to anyone. I made sure he knew when i was ready to get a new car i would for sure be back to speak with him. He earned my business. EXCELLENT EXPERIENCE!!!!!!!!!!!!!!!

wireguy07

Oct 22, 2015

Wow where do I start.. Dealt with Crossroads Ford of Indian Trail first. They did nothing but play games. I got exhausted of this truck buying process and decided to give Capital Ford of Charlotte a shot. They did everything I asked for, no games. They made the process easy. Big thanks to Mr Ken Allen and Rick Johnson. They make Deals

llcoolj

Oct 19, 2015

Omar Lawrence was an excellent low pressure salesman. Would recommend to anyone. Ken was friendly enough to start the process. I wasn't even looking to purchase that day.

darinabel

Oct 15, 2015

We came in to see a pre owned f150. It ws exactly what was advertised. Our sales consultant Andy answered all our questions. The sales process was quick and we were in and out in a couple hours.

tranice239

Oct 15, 2015

I gave this rating because everyone was so helpful and willing to help me knowing my current situation. I will nake sure I let my friends know about the dealership

2016 Mustang

Oct 14, 2015

As soon as I arrived, Ms. Strange was available for my assistance. She asked appropriate questions and took me directly to what I requested within minutes. A 2016 Mustang GT! She was so familiar with her product knowledge and the inventory. She is a lovely young lady to work with and very professional.

Mwalters9

Oct 14, 2015

I came to service my truck and was looking around and two nice gentleman approach and started talking about trucks and all of a sudden purchased a used vehicle

cunninkl

Oct 13, 2015

I've never bought a car before, ever. Everyone was really patient with helping me pick out what car I wanted and which fit into my budge perfectly. James was my sales rep and he even drove me to get some paperwork filled out, now that's what I call customer service. I ended up getting a brand new 2015 ford, which fit perfectly into my budget and it's been an amazing experience since. I wouldn't go to any other place! Professional but also personal service. Thank you so much!

Tyeshia

Oct 11, 2015

The dealership made sure to take care of me as a customer and made sure that my car fit my needs. My salesperson was very kind and worked very hard with me to get the car I wanted. He made sure that my payments were in a range that I agreed with and could manage.

Nelson

Oct 9, 2015

Capital Ford Charlotte is a very a professional setting. They provided me with more then enough information to assure I was completely knowledgeable about financing and the car. Brandon was great and very professional, clean cut and sharp. It really makes the buying experience worth wild when you notice your sales person jogging across the showroom to expedite the buying process. Ken Allen is also great at what he does. Very truthful and straight to the point. Never had a better car buying experience in all my years of buying cars. I now have Capital Confidence!

Markia23

Oct 8, 2015

I have wonderful service. Allen and Brandon were very helpful in making sure I left with the car that I wanted. They worked with me even when the store closed and did not rush the process. I am very pleased with the service here and would recommend everyone that I can to come here.

David Robinson

Oct 7, 2015

Brandi is awesome! She picked out the perfect vehicle. She is great and was very helpful. I would recommend her for anyone. She truly provided an awesome experience.

Keith

Oct 7, 2015

James was an excellent salesmen. I would definitely recommend him to friends and family. He walked us through the different features of the truck. All questions that we asked, he was able to answer them.

Tyeasha4

Oct 5, 2015

Brandon was an amazing help and he took his time to make sure everything was okay with me and my process. The whole Ford family was an extreme help and gave me such a top of the line experience in buying my first car. Everyone should come to this dealership.

Missann

Oct 4, 2015

My experience with Capital Ford was a pleasant one. My salesman Brandon went above and beyond for me. He returned my calls in a prompt and professional way. He also was willing to stay extra time until my desk was complete. Being a retired custoner service person, when excellent service is given, that person should be recognized

cbrownjr

Oct 3, 2015

They worked with me and matched my banks rates!! Andy was knowledgable on the vehicle and was honest with me. I would highly recommend this dealership!!Chris Brown

bkirkl01

Oct 2, 2015

Jared and Ken were absolutely wonderful to deal with. They made the process easy and painless. The car I wanted was not available on the lot and Jared drove to Winston Salem and had it available the next day.

Noahsgigi10

Sep 30, 2015

Everyone that I made contact with was friendly and attentive. I appreciate that. No questions were left unanswered. The timeliness was prompt and locating my new vehicle had one glitch but it was taken care of.... I will definitely purchase from that dealership in the future!

carchick.tina74

Sep 29, 2015

I got hit on September the 10 and it was the other drivers fault.To make a long story short my car was totaled.I only had it a month.His insurance paid my vehicle off but I had a balance.Well here I am with this balance by the way was high.Now who wants to give me a car now.I will tell you who Capital Ford in Charlotte NC and the wonderful wonderful people there.Especially Steve Johnson.I will be back and will tell everybody I know if you want to get a car go to Capital Ford Charlotte !!!!!!!!!

Walter Martin

Aug 19, 2015

My central display quit working on my 2014 Fusion. I suppose this is the first of many things I can expect to break. After all, it is a Ford.

Brian Zeigler

Aug 17, 2015

Service was great and timely. I had an errand to run and my. While was completed before I returned.

James Smith

Aug 17, 2015

I could not ask for better treatment or service. When you have three people Rob, Andrew and Alan taking care of you, how could you ask for for better service.The service was out of this world, 25 minutes for an oil change and tire rotation.For a short time I was King for a day.My sincere thanks to these people for their help. Please see that those involved read this . Sincerely, James Smith

Sean Logan

Aug 16, 2015

Matt White, Ms. Erin and Michael (Moose) were very helpful in me choosing my Mustang GT. The process was smooth and quick. I walked in around 7pm and was driving out in a new car by 9pm. Matt has been very helpful/available as well as Erin and Mike to answer any questions I've had since buying my new car. I would definitely recommend you see these guys when looking for a Ford!

Jim Boyce

Aug 15, 2015

Ford Expedition, Service and Staff were Excellent!

Annie Fonville

Aug 14, 2015

I've been coming to this dealership since 2006. I have spent a lot of money. When I bought my vehicle to this dealership I asked for an oil change and tire rotation and balancing. I also advised that my vehicle air conditioned and heated seats are not working and if they would take a look and tell me what is wrong. I asked if could be a fuse. When my vehicle was ready I asked what was the result of my seats and I was advised that I have to take to the service side and there would be a charge. My complaint is I have been a loyal customer for 9 YEARS and I can't get my vehicle checked out at the same time it is being serviced and for free. Where is the customer service loyalty. I am in the service industry and we have loyal persons that spend a lot of money and they get perks to come back to us.

Peddie Superman

Aug 13, 2015

Wouldn't go anywhere else. Always great customer service, speedy process, and best of all, never any issues after the appointment.

Joyce Hansen

Aug 11, 2015

I am pleased that I sent an offer from another dealer and asked if you could beat it....and you did. I arranged to pick up the vehicle the next morning. It was ready and the paperwork did not take too long. I was on my way. Thanks for the "hassle free" service I expereinced.

Kim Crosby

Aug 9, 2015

Ms. Robinson is an excellent value to your dealership. I will send more car buyers to her. I will be back next year to trade my car with her. The whole process was smooth from the time I got there until I left with the car. Thank you for my purchase.

Jonathan Beall

Aug 6, 2015

Great customer service. Friendly staff. Quick turn-around (tire rotation and oil change). Reasonable prices for a dealership service department.

Amy Chaimowitz-jenkins

Aug 3, 2015

Andrew took the time to lesson to our problems with the car,and got it done right.

Kenneth Crowder

Aug 3, 2015

I purchased a 2004 Nissan Titan truck. Our salesman was Jared. Jared is a very nice young man. The service was excellent and our wait wasn't too long. Our needs were met.

Sydney Moore

Aug 3, 2015

I had a very good experience. My dealer Chris Hess did a great job getting me into a much better vehicle.

Kimberly Baker

Jul 30, 2015

Service team was knowledgeable and helpful. Offered suggestions for car service s.

Shelley Hughes

Jul 29, 2015

In and out very quickly for my oil change and tire rotation.

Kenneth Connell

Jul 28, 2015

It was very professional. The service was great. Polite workers.

Mable Bagalue

Jul 28, 2015

Andrew was excellent.He was well mannered and very professional.He has excellent customer service skills.He was on point.He knew my car would be ready in a few minutes so he went right ahead and did my paperwork wherein I did not have to wait.I just hopped in my car when they were done.Two thumbs up to Andrew.

Rae Jonathan Saddi

Jul 27, 2015

Despite being the second time going in there for a strange oil leak, they still get the job done right.

Heather Braden

Jul 22, 2015

Robbie Is a great sales person who made my experience great! I've tried another dealer (Kia of Gastonia) a few days before and the sales person showed me a few cars but didn't bother to put me in a new/used car after he seen what I drove up in and find out I had a poor credit rating! The sales team at capital ford worked hard together to get me approved. I am enjoying my new Ford Focus. Thanks for the wonderful experience!!

Martha Newell

Jul 22, 2015

I recently had service on my 2014 Ford Focus. When I've gone in for service, the experience has been positive. Good people, things done on schedule, and the focus of everybody is Customer Satisfaction. Irus Horton checked me in and explained everything, and took care of everything. Gary drove the courtesy car and we talked about how important Customer Satisfaction is. I want to say, Capital Ford does an excellent job of service, and I am a happy customer.

Nicol Barrett

Jul 22, 2015

Stephanie and Darnell were exceptional... This is the second car I have purchased from Capital Ford. I love my 2016 Ford Fusion. I wasn't planning to buy a brand new car, nor did I think I could afford one, but they made it happen. They made everything so simple. I will recommend you guys to my friends and family. And when it's time for me to trade or purchase again , I will be back. Thank you.

Lee Mitchell

Jul 21, 2015

Wonderful customer service associates. I have only experienced the best when I have brought my vehicle to your location in Charlotte. Thank you for the fast and accurate assistance.

Mikia Mcqueen

Jul 21, 2015

2013 Ford Fusion I bought only a week prior to my visits, from another dealership with lots of issues. Andrew and Terrance were very helpful and fixed all my issues. I have no complaints.

Shirley Griffin

Jul 21, 2015

My experience was good. Your staff was friendly and courteous. They did a good timely job.

Gwendolyn Gabriel

Jul 20, 2015

I love my Ford Focus! I will always buy from this dealership.

Marion Dobbins

Jul 20, 2015

I I went in for oil change and was advised of other urgent repairs that my car needed.

Eric Eliassen

Jul 13, 2015

Service as usual was outstanding - customer for life.

Janice Moser

Jul 13, 2015

I thought I was pleased with everything but am finding the follow through is not up to par. 1. According to Ford Credit, the 2015 Escape has been sent him but the payoff of the 2011 Escape is still showing. Ford said I was technically still responsible for this account even though I do not have the vehicle. I would appreciate your taking care of this immediately as Ford will be taking out two car payments the beginning of August one for 2011 and one for 20152. Just checked with insurance co. and found there was not any coverage showing for the 2015 Escape and I have been driving around without insurance since 7-4. Capital got my insurance co name and policy number. Why was I not told there would be no coverage until I called the ins. co. I don't trade every day and had no idea I did not have coverage.3. I was told my license plate was still good. I have not heard from Raleigh showing the correct registration. Has this been done? or is the something I need to do4. I had a coupon from Capital Ford for a free mini Ipad value $589. I was told I would receive something in the mail letting me know when I could pick it up. Has this fell through the cracks also as I have not heard anything

Joan Bowman

Jul 13, 2015

Staff was great as far as customer service ,Ms.Tina was awesome, she is the manager at quick lane.She had patience and knowledge

Paul Perkins

Jul 13, 2015

Overall nice experience. I purchased a 2015 f-150. Rick was great

Yvette Frost

Jul 13, 2015

I purchased a Ford Explorer and I have all the bells and whistles that I wanted. The staff was very courteous, patient and understanding to what I wanted. What I was most happy with, the staff was not pushy. Overall, I was glad I chose Capital as my Ford dealer.

Joanne Niefer

Jul 11, 2015

Service staff in Quick Lane are always great. They are friendly and always cover every detail.

Malcolm Mcrainey

Jul 11, 2015

Quick and painless and they went out of their way to work with me to get a better finance rate than my bank had offered

Osiel Rodriguez

Jul 11, 2015

Was a very nice personal who help me out thanks :-)

Trey Powell

Jul 11, 2015

Everything was taken care of from A-to-Z ... I called Andrew Gruits told him exactly what I needed in the vehicle is ready for pick up within a couple days .

William Nelson

Jul 11, 2015

Took a very long time to get the work completed considering the job in question and how it was to be done.

Sheila Ervin

Jul 10, 2015

2015 Ford Fusion SEThe service was very courteous and friendly and quick. I was very pleased especially since my appt. Was the next day and Capital Ford took me a day early with almost no notice.

Amber Folmar

Jul 8, 2015

Customer service was amazing and I love my new car!

Gwendolyn Gabriel

Jul 8, 2015

2015 Ford focus.it was great can't complain at all.Stephanie Robinson did a great job.I would come back again.

Matthew Walker

Jul 8, 2015

I on a 2012 ford f150 the customer service was great I do appreciate the ladies Lisa A. and Lisa G. For everything. Thanks Matthew Walker

Stephen Johnston

Jul 8, 2015

I expected first class service and you met my expectations.

Craig Cannaday

Jul 5, 2015

The repair took twice as long as I was quoted and when I went to pick up my car the first time the door was not properly aligned.

Grace Morris

Jul 5, 2015

Very good service and the staff was very knowledgeable.

Andrea Phelps

Jul 3, 2015

Very helpful. Kept up to date on the progress. All repairs were covered under warranty. Had car back in a day.

Darnell Barrow

Jul 3, 2015

Great experience. Salesperson followed up with me for two weeks until we got the right car to fit my payments. I love my new expedition. The whole management staff made a point to introduce themselves and speak to me and make me feel valued. The paperwork was fast and easy. I will buy all of my vehicles from Capital Ford.

Jim Boyce

Jul 3, 2015

Lisa and the staff at the QuickLane desk are the best!

Tonya Minor

Jul 3, 2015

I love my new Sonata. Brandi was excellent with her sevice and follow up with me had been greatly appreciated. I will let all my family and friends know this is the place to go to purchase their next vehicle.

Janice Covington

Jul 2, 2015

Just continue to keep up the good work and make strides to improve your services.

P. Wright

Jul 2, 2015

These salesmen and finance people are a joke. Flat out liars. I would not shop there if they were giving away free cars. Unprofessional and a waste of time! If you really want a Ford look else where.

Deanna Johnson

Jun 30, 2015

Excellent customer service! Would highly recommend!

Linda Muhlbach

Jun 30, 2015

Staff was always helpful in our recent purchase of a "CPO" Ford Fusion. Matt White was especially courteous & friendly throughout our transaction. We feel we got a good deal on our purchase.

Robin Blakes

Jun 30, 2015

Used 2011 Ford Fusion the service was oil change and staff was very helpful

Jairo Gutierrez

Jun 29, 2015

It was a good experience, they had coffee and a tv, the people were very nice when i entered and as i exited

Myron Patton

Jun 26, 2015

The service is always great and the customer service department (Tina) is super. Great experience!!!Myron Patton2000 Ford Explorer

Kimberly Baker

Jun 25, 2015

Lisa was very helpful to get my windshield wiper blade replaced. She also checked to make sure that my windshield hadn't been scratched.

Colin Flynn

Jun 24, 2015

As always, the staff was very accommodating. Thanks again.

Rhonda Worthy

Jun 23, 2015

I was please with the staff the customer service was excellent and would definitely recommend Capital Ford to family and friends thanks for all your help Stephanie was amazing every was pleasant and friendly.

Tina Couch

Jun 23, 2015

Quick lane department was a pleasure to deal with. I'll be back for all my service.

Cynthia Adams

Jun 22, 2015

Extremely satisfied with my experience with the dealership, although is was brought to my attention after a month and and half, that I was driving the wrong vehicle. The vin number of the vehicle did not match the vin numbers on my paperwork and registration card. The dealership took time out to make sure I was in the correct vehicle that I am paying for. the transfer of vehicleS took place on JULY 20, 2015.

Donna Hess

Jun 22, 2015

I leased a new 2916 Explorer. Service was excellent and I knew every step of the way what was occurring and what options I had. Great people!!! I love this vehicle.

Glenda Cockerham

Jun 20, 2015

The overall sales experience met and exceeded all expectations (from beginning of finding the perfect vehicle F-150), to financing and finalizing the purchase. Great customer service, friendly and accommodating staff!

Joshua Saunders

Jun 19, 2015

Everyone was great! Short wait time. The dealership friendly and helpful

L Trent Mack

Jun 19, 2015

I purchased a Ford Edge.. Service was excellent..Vehicle has been excellent as well.

Cameron Wells

Jun 15, 2015

Took my shelby in for its 30,000 service - Mario and the team were fantastic. Great experience

Daniel Sinnett

Jun 13, 2015

The salesman and the loan officer were great to work with very professional expreriemce. This was a purchase for my son and his first time signing all the paperwork. I cannot be happier of the professionals you have on your staff. Always following up to make sure everything was perfect.

Staci Fasano

Jun 12, 2015

Great service! Very helpful! The staff was very friendly and respectful!

Tara Demery

Jun 12, 2015

I came to the service center on a Tuesday afternoon around 5:30pm, I was upset with my previous experience that I had with the service center at Ford. I came in I wanted to speak with a manager to explain my situation about getting my car serviced, I spoke with the manager about my situation he guaranteed that he could get my car up and running and that I would leave the service center with a totally different experience than I had previously. On Friday afternoon around 5:30 pm I received a call that my car was ready for pickup and I was so surprised because I thought that was extremely fast considering my past experience and the work that had to be done to my car. I can honestly say that this was the best experience so far that I have had with the service center here at Ford

Valued Customer

Jun 12, 2015

Things went well, except for the time it took. Was promised it would be done by Sat., then by Monday Afternoon, then Tuesday, then Wednesday and finally got it Thursday afternoon. Van runs great now. Thanks Staff was helpful.

Betty Leake

Jun 10, 2015

My 2008 Honda was brought in on 6.9.15 and I thought I was missing bolts from my tires. However, the technical explained to me nothing was missing. Every one was so pleasant to me in handling the situation. Thank you for taking care of my cars.

Joseph Graham

Jun 10, 2015

Friendly, " capital Fords service tech's greeted me with a welcome smile as I entered. Courtius, Every one that I talked with was great full to help me. Iris could not have been better. Professional, " now that is Capital Ford.

David Yarborough

Jun 9, 2015

I WAS REAL HAPPY WITH THE SERVICE AND THE WAY THE PEOPLE TREATED ME AND MY CAR. THE OIL CHANGE WAS DONE WITH SPEED. PS AND EVERY TIME I COME IN FOR A CAR WASH. I AM STILL WANTING FOR THE 2016 FORD ESCAPE

Ward Newkirk Ii

Jun 9, 2015

service is excellent and staff is courteous. The waiting room is nice and clean.

Atiya Brown

Jun 8, 2015

I was very pleased with the friendly and timely service I received.

Chad Smith

Jun 8, 2015

Staff is always helpful and friendly. The work is fast with great pricing.

Glenn Blafield

Jun 8, 2015

Tina was great! She was helpful in getting my car serviced and even helped with the vending machines!

Dennis Lowery

Jun 6, 2015

From the time I came on the lot on Thursday afternoon and meet Robbie looked over the F150 Lariet I was totally at ease dealing with Robbie. Came back on Friday got with Robbie again looked at the truck, went over what I could expect to get for mine. Another gentleman joined us at that time ( I wish I could remember his name he was absolutely respectful) scratched out a deal then headed into Dean's office for financing. Could not believe how through he explained every thing about warranty, financing and service. Then spent time with Michael in delivery who was also an expert in his job. Came back in on Thursday the next week looked over sheet listing all items on truck it showed electric brake controller ( one of the major reason I bought the truck I pull a 9400 lb camper ) could find it was told then it didn't have it and showed me on bottom of sheet the tiniest letters not responsible for miss information. Was upset then but Michael called around trying to help me get one installed. Overall was the best experience trading a vehicle I have ever had. Have already recommended Capital Ford to several others to buy from.

Troy Karski

Jun 6, 2015

It was a great experience. The staff was friendly. I especially like the rewards program for getting oil changes.

Veronica

Jun 6, 2015

The service was excellent and the service staff was very helpful and nice. The only thing I did not like was the fact that while I was waiting in the lounge for my car to be serviced, several sales advisors approached me, pressuring me to trade my car. Initially their approach did not irritate me, but after being consistently pressured, I began to feel uncomfortable. Next time I prefer to leave my car and come back, so I do not have to wait in the lounge.

Beverly Hunter

Jun 5, 2015

thank you Tina in Quick Lane for taking such good care of me and my car!

Joseph Brennan

Jun 5, 2015

Quick and helpful service. No complaints. All taken care of.

Ronald Mclaughlin

Jun 5, 2015

Everyone there very was nice really made me feel welcome that very important to me

Ryan Shonce

Jun 5, 2015

fast and courteous service. Needed parts were available and were competitive in pricing. Owners advantage program with cash back rewards is great as well

Susan Mcleod

Jun 5, 2015

Tina was GREAT!!! Everyone was NICE and I received AWESOME service!! Everyone was so nice. I can't say enough great things about Tina!!!

Gwendolyn Craig

Jun 3, 2015

Service representative was helpful, service was taken care of in a timely and professionally.

Clarice Mcneil

Jun 2, 2015

I waited for the right car for about a month. The experience was unbeatable. I called ahead and the car was ready and waiting when I arrived. Awesome friendly service.

Thomas Torres

Jun 2, 2015

the service at capital ford was like none other. the staff when far and beyond the norm to make sure we were taken care of and my family especially my children were given the 5 star treatment.Everyone here at capital ford made us feel not like they were not taking care of a stranger but as though they were tending to a family member.I want to thank everyone at Capital ford for putting us in a 2015 Ford Escape.?? and anyone that is looking to purchase a vechicle I will make sure to send them to capital ford.Thank You Capital Ford from our family to the capital ford family we love you guys!!!!

Yolany Bender

Jun 2, 2015

they worked with us until we got to a number that was doable for our budget

Diamond Springs Water

Jun 1, 2015

Andrew Gruits helped us find a Transit 350xl high top with no windows and a diesel engine. he worked with us diligently to get us the right deal. he made the buying process extremely painless.

Ron White

Jun 1, 2015

Service was good. Staff was helpful. Clean facilities. In and out.

Volker

Jun 1, 2015

I purchased a new Ford Mustang GT at Capital Ford. I researched the internet and they had exactly the vehicle specification that I was looking for. Initial contact was made through internet chat to confirm availability. Matt White, the sales manager, contacted me immediately and was very professional throughout the entire sales process. Capital Ford offered a reasonable amount for my trade-in and we closed the deal in the same visit. All follow-up paperwork and interaction went smooth with no surprises. Overall an excellent purchase experience.

William Harris

May 29, 2015

They always take great care of me at Capital Ford. Always have me in and out in less than an hour.

Sarah Mcquire

May 27, 2015

Service was incredible! Andrew is the best and was able to help me out when I was in a bind. All of the guys in the service department were extremely kind and took the time to explain what they were doing. They made me feel confident about driving my vehicle, when only 24 hours before I was not. Would definitely go there again!!

Sergio Hernandez

May 27, 2015

great service, am happy the representative was very helpful, I didn't wait too long for my service.

Stephen Cunningham

May 27, 2015

Service was excellent and staff very friendly. Got us in right away even though we were from out of town.

Jessica Pyles

May 26, 2015

Service was excellent, as well as the friendliness & helpfulness of the staff.

Tremaine Nash

May 26, 2015

Start taking my 2005 Ford Taurus there for service.I one day I was getting my car services , had some time to spare.I walked around the lot and found a 2011 Nissan Exterra Pro X-4 with low mileage.

Terry Brown

May 25, 2015

I WAS VERY PLEASED WITH THE SERVICE. That i got from capital ford my experience was great and the staff was very helpful and nice as always they always take good care of me and my 2014 ford fusion.

Victoria Searcy

May 25, 2015

The front desk lady always do a great job. She keep me informed, let me know what's going on. Find out ways she is able to help me.

tired of unfair business practices

May 25, 2015

This is a follow up, correction note R/E "Haggled to death". As soon as the Executive Manager heard about a customer negative review, he called me in right away. He apologized for the Sales Team Leader, Mr. Allen who had hurriedly made deals that was supposed to help me, but didn't take time to explain to me how all those figures he obtained was going to impact the bottom line,' how much I was going to owe' and factor my trade in there, so I could make an informed decision on whether to trade now, or wait for a better deal. I understand it was all about the sell, but I took it personally because I wasn't given the right information I was seeking to make a choice. For that, the Executive Manager apologized. It was all a big misunderstanding because now I see everything was working, but it didn't look like it was for my good because of too many changes. As a customer, I just couldn't keep up and process everything that was going on looked to me like something was being hidden in the figures. The Executive sat down and went over all the figures with me. He couldn't find where a mistake was made. He pointed out and added up my savings in how much Ford gave which amounted to more than True Car certificate estimated, to my surprise. He also talked about the time constraints in car buying and selling has become tighter in the new markets today. He stated that if you are a nervous person, as I am, about car buying as it is a major purchase, it would be wise to call the Manager a few days before you decide to buy, tell him what you want, how much you want to pay and how long you want the contract for and he can go to work for you. That way, he can have everything all lined up, show you your options, how you can save, ect., and head for a satisfactory, easy car buying experience. That is what I wanted when I went there. I wanted information, but it is a true fact that the business is made to sell. A phone call ahead would have been better. The salesman Rick, I can't say enough about his passion for good, safe cars and standing by the product he sells. He went out of his way in professional presentation of the new car's performance on the lot, on the road and demonstrated all of it's features. He is knowledgeable, hard working, pleasant and talks about the importance of customer's safety and what is being done to protect the customer. He leaves you with a contact number to call with any questions, or concerns. He follow- up with customers to see if everything is performing to your satisfaction. Ask for Rick when you enter the show room at Capital Ford, you'll be blessed. Have a nice day.

Kimberely J. Lyles

May 24, 2015

After dealing with unprofessional service at the body shop when my previous vehicle was totaled, immediately one of the sales Rep, who was standing down at the body shop, informed my fiance' an myself that everything would be okay. He instructed us to meet him at the sales floor to begin the process of putting back me on the road. I met with the same Rep (Rick Johnson) that helped my fiance' and myself prior with our vehicles, he made us feel comfortable as he explained to us what would happen by giving us a detailed outline of the process from what the insurance company would do, how quickly the turn around would be an when to expect the purchase of the new vehicle. After taking all the information down he went to work on the car that I picked out. We left the dealership an at 5:26pm that Friday evening he called to tell us that all was ready and to come get the car. We made an appointment for that following day at 12noon, we met him at 10:26am that Sat and by 12:56pm I was riding out of the dealership parking lot with my new 2015 Ford Focus. I appreciate everything that Rick Johnson did and how comfortable, quick and efficient he was during the entire process. I want to thank Moose for again setting up my Nitrofil account an explaining all information to me as well. The team that worked with me was wonderful and I am over the moon once again. Love my car guys you made an unhappy experience become a wonderful experience yet once again.....GREAT JOB love you guys to the moon an back.

Michael P

May 23, 2015

Capital Ford did not try to play any games and delivered exactly what we asked for at exactly the price we were comfortable with. AJ was a great guy to work with and there were no phony high pressure sales techniques to deal with. As we mentioned at the dealership, because we were treated so well we will definitely be back in the future. Keep doing what you are doing at Capital Ford.

Patrice James

May 23, 2015

I want to first Thank you all for a wonderful staff you all have there. It was a great experience for me to see a staff do their best to make a customer happy to be there .I really am happy with my new car.Thank again for everything .

Kelly Dayvault

May 22, 2015

05 ford explorer. Service great! Staff very helpful!

Amanda Mayo

May 21, 2015

We had a ford fusion into the body shop for rework. The body shop painted the hood the year before and it started to lift and flack off. Everyone at the dealership was very nice, unfortunatly, it took an extra week longer than scheduled and was a little difficult to get an answer or update on progress. Overall experience was good and I would return again.

Michael Lamb

May 21, 2015

Lisa needs a raise When I asked if there were any cookies like Griffin Bros she said I could have her softtart Very good service

Debi Lewis

May 20, 2015

It was great not too good at first but was called back the next day

Julia Burton-patton

May 20, 2015

My service experience was excellent. Thank you Keith Cheatem, you were great.it

Mitch Bobinski

May 20, 2015

A/C is colder than it has ever been! Good job!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Devera Johnson

May 19, 2015

Great Experience everthing went well! My car and air condition is running great!

Donovan Butler

May 18, 2015

Kevin Wilson took great care in helping us find the right car.

Jermaine James

May 17, 2015

I had a great experience. Everyone was warm and nice for my maintenance check up.

Gregory Johnson

May 16, 2015

Great customer service!!!!!!!!!!!! Friendly and courteous......

Debra Krayniewski

May 15, 2015

My expierance was okay the people were very nice. I didn't like having to drive back to Charlotte to get car cpo and have to fillOut a bunch of information again for rental and use my credit card for any damage or smoking, when the car smelled like smoke just someone tried covering it up. Wasn't close to the car I had in size I had to duck my head to drive it. Very disappointed in the rental lady .

Gregory Davis

May 15, 2015

They helped me get approved for the car I wanted for the price I can afford. The staff at capital ford were more than willing to work with my situation and made me feel at ease through the entire process.

Michael Moseler II

May 15, 2015

my service was excellent. the ladies in quick lane always take really good care of me. if you ever need your vehicle serviced this is the place I would recommend

Sylvia Hough

May 15, 2015

Staff quite helpful/ 2015 Ford EsapeThe dealership had limited (1 car) of the type of car I could get.I had my own credit Union to use for the loan, but they would not let me.My sales rep was good.

Alejandro Jimenez

May 14, 2015

I LOVE COMING TO THIS DEALERSHIP IN THE SERVICE DEPARTMENT I LOVE THE WAY KEITH TREATS MY FAMILY I FEEL LIKE FAMILY WHEN I GO THERE

Andrea Lorusso

May 14, 2015

Staff was very helpful. Would highly recommend to family and friends.

Annie Fonville

May 14, 2015

Tina is an excellent person. She knows what I need when I walk in the door.

Kiara Padgett

May 14, 2015

My sales person Steve Johnson was very helpful. He didn't hesitate to go out his way to help me and make sure that I left with my new car.. Best experience yet

Linda Gibbs

May 14, 2015

Please with technician and work performed. The technician was great in answering questions given you advice in getting the repairs taken care of.

Louie Pickard

May 14, 2015

Cindy in the fast lane was great. She handled all my service needs better than expected. She's great. Service was great. I'll be back.

Patsy Spencer

May 14, 2015

My wife and I purchased a 2013 Ford Explorer Limited in April 2015. We arrived at the dealership at 9:30 on Saturday morning. The staff was awesome. When they found out we needed to be back in Pilot Mountain by 1:PM, they put us on the fast track. We got a great vehicle at a great price. Can't thank Rob Satter and the folks at Capital Ford enough for the great service. I will definitely check with them for my next purchase.

Tenikia Mills

May 14, 2015

Love Chris and Mike they were very helpful! I like that they sent me to take care of some business In the car. I wind up purchasing, I just wanted some lights in the car like the big cars Like the Edge vehicles but I guess I can live without that.

Clyde Barrier

May 13, 2015

Quick, professional and thorough. In and out in less than an hour.

David Onomiya

May 13, 2015

2015 mustang. Everyone was great. Paul in service, Julie and Curtis in the body shop, Matt in sales, and Mike in new car prep. Best car dealer around.

Mary Palmer Stegall

May 13, 2015

Came in for oil change, tire rotation, etc and yearly inspection. Everything was great - very efficient. Staff was very professional.

Donna Doby

May 12, 2015

We purchased a 2013 Ford Explorer with all the bells and whistles. This has been a great purchase for us. Your salesman, Steven helped me. My husband had to hurry back to his job and Steven was great in keeping me informed on the progression of the sales. His personality is heartwarming and kept me at ease. My husband usually takes care of car purchases but he made this an easy transition. Thanks Steven!

John G Vander Gast

May 11, 2015

Staff was exceptional. They went the extra mile to answer my questions and resolve a situation with my tires. Service writer and Service Manager were highly professional and helpful.

Lynn Green

May 11, 2015

Great job on repairing the damage on my car. There was some confusion in the promise date and I had to pay additional for my rental car. It was promised to me by EOD on Thursday and got it EOD on Friday after waiting on it to be washed.

Corey Lewis

May 8, 2015

I've used the service department 3 times now and all three times I felt like the staff bent over backwards to make sure I was happy. I also felt like the service was done well. I will bring my truck back to this Capital Ford with out any reservations.

John Shankle

May 8, 2015

Purchased a Ford F150 Robbie McCorkle took very good care of me along with staff at Capitol Ford

Bobby Hovis

May 7, 2015

check engine light was on so took it to the dealer. It took a while but they finally located the problem and fixed it. Had insurance so the cost to me was only $100.00. Andrew was great to work with and kept me informed of the situation.

Craig Cannaday

May 7, 2015

Ford Fusion TitaniumEveryone was very considerate and helpful.

Jermaine Lide

May 7, 2015

I brought my 2013 Nissan Altima for a oil change.The price was great and I would tell any body about it.

Eric Eliassen

May 6, 2015

Service was excellent and the staff was extremely professional as usual.

Jason Adams

May 6, 2015

Fast, reliable service. Staff is always kind and helpful

Larry Coleman

May 6, 2015

2015 Mustang, service was good, the staff team was very helpful on getting me the car I wanted.

Otha Gatlin

May 6, 2015

Excellent service, excellent staff. Each time I come to capitol ford I have a great experience.

Elton Obryan

May 5, 2015

Nice pleasant clean facility customer service very nice. On time with the service and kept me updated on a timely manner

Martha Newell

May 5, 2015

The transmission of my 2014 Ford Focus was running rough. Service was excellent. Staff was very helpful. I appreciate the testing they did and their full explanation of what we need to do to correct the problem.

Barbarita Springer

May 4, 2015

The staff was friendly and the service was great. I will continue to bring my car there for service.

Tomeka Williams

Apr 29, 2015

Everyone is polite and professional in the service department. My only complaint is about the guys from the sales department slinking around the wait area trying to pedal upsales. I have been to the shop enough times to recognize what they're doing, so it's just annoying now.

Conrad Cupit

Apr 27, 2015

Paul Adams did a great job for me. This survey process is not quick enough and I probably will not respond again.

Valued Customer

Apr 27, 2015

Everyone was very friendly and Tina Couch was especially helpful in expediting the process. Thanks for everything

Donna Mitchell

Apr 25, 2015

Came in for a vehicle inspection (2013 Explorer), service was great and staff was very pleasant.

Amanda Smith

Apr 24, 2015

Phenomenal staff! Best car buying experience ever. The staff goes over and above to meet customer needs. Would recommend as best dealership!

Debbie Hinton

Apr 24, 2015

I had a very knowledgable sales person. He was able to answer all my questions.

L Trent Mack

Apr 24, 2015

The service was great..The wait wasn't long..The customer service was outstanding..

Bobbirina Smith

Apr 23, 2015

Very friendly, No pressure sales, Outstanding timely service. In and out.. I was driving away satisfied. Ms Robinson provided me with stellar service.

Jonathan Beck

Apr 23, 2015

Great staff, speedy service, and fair price!!! Would recommend to anyone!

Denise Cummings

Apr 21, 2015

The staff has always been courteous and helpful at each of my service visits especially Ms. Tina Couch and Lisa Allred. They do an excellent job of representing the Capital Ford family.

Jarret Johnson

Apr 21, 2015

I purchased a 2015 Ford Explorer XLT and the service was great. I found the salesperson to extremely helpful.

Jeffrey Phillips

Apr 21, 2015

I always take my 2010 Mercury Milan to Capital Ford. I have always had good service, and a friendly experience.

Steve Clincy

Apr 21, 2015

I really give you tops marks. I'm sure everyone complains about prices. Who wants to pay for repairs. I continue to come back because of the personal relationships. Keith really cares about his customers. I truly value his opinions and TRUST his recommendations.

Erik Braun

Apr 18, 2015

I purchased a certified pre owned ford C-Max. I am extremely happy with my new vehicle and the team at Capital Ford is a team I would recommend to anyone looking for a new car.

Alvin Blackmon Sr

Apr 17, 2015

The service was good, a bit longer than expected for the first service on a new vehicle with 5000 miles

Desmond Simon

Apr 17, 2015

I love the owners advantage program. I love saving money.

Erik D.

Apr 17, 2015

A referral started my conversation with fleet director Dale Tesson at Capital Ford of Charlotte. I had done my research, and just wanted to special order a 2015 F350. After numerous negative conversations with 4 dealers local to my area, I chose to drive 7 hours to meet Dale and pick up my new truck (entire transaction handled online via email). Not only did Capital Ford of Charlotte meet my needs, they did it happily. When I arrived at the dealership, I was immediately greeted by Dale, completed paperwork with Jeff Dadisman, and then received vehicle orientation from Dale... all within 60 minutes... and then was on my way... but not before executive manager Rob Satter Jr. introduced himself and thanked me personally. I feel it is also noteworthy to mention that each of the team members I passed in the facility said hello in some form or fashion. Thank you CFOC, I'll be back.

Jason C.

Apr 17, 2015

The purchase of my new Transit Work van was smooth and easy, and I was well taken care of in the service department also. I am very pleased with Capital Ford sales and service.

Kenneth Stebbins

Apr 17, 2015

I recently took my 2012 Ford F-150 in for it's 30,000 mile service. Tina C. who I absolutely adore. advised me that 5 to 6 people were ahead of me and it would be an hour wait before they could get it in. As there are a lot of people there that I like, Darnell B. Darrell B., Ken A., I went out front to speak with them. When my truck was brought in, Cyndi V. advised me that there were only 2 qts. of full synthetic oil that I use in my truck an they would have to go down the street to get some Mobil I. Because of the longer wait Cyndi and Tina took care of the bill. These two advisors are one of the reasons that I go to Capitol Ford for my service. Depending on which way I go, I pass by two other Ford Dealers. I am a firm believer in Factory Ford Service on my vehicles. I will continue to use Capitol Ford and recommend them to all my friends. Sincerely, Ken Stebbins

mtoquinn

Apr 17, 2015

The staff was excellent. Took their time and very knowledgeable. I never felt pressured to buy. Did their absolute best to make sure every detail was explained. Will definitely get another car from them.

Debra Benson

Apr 16, 2015

Keith Cheatham was awesome - professional - knowledgeable - customer centric - and attentive.He was indeed an ambassador of what he was doing. I was very impressed. He represented the company as if it were his company and he was proud to help the customer.

Deunta Gaddy

Apr 16, 2015

Very friendly, professional, and courteous representatives. Clean facility.....always feels like the first time with a good lasting impression!

Karen Thompson

Apr 15, 2015

Your girls in the Service Department are excellent ! I like the fact that I can call Tina and she is always pleasant and very helpful, Lisa is also very nice to work with.When I drove my car into the service area, the gentleman said let me walk you into the Service Department area. Obviously that wasn't necessary but he did so anyway.It's a pleasure to see faces you recognize and some you even know by name.

Sandra Andrus

Apr 14, 2015

I brought my car in for an oil change and tire rotation. Lisa Allred was very friendly and helpful. The car was done in a timely manner. Service was excellent!!!

Aliza Stinson

Apr 9, 2015

Keith was AWESOME and I look forward to taking my car in for service. He was so helpful and diligent about resolving my issue. Thank you!!!

Kathy Beaver

Apr 8, 2015

2013 Ford Mustang for service. My appointment was at 8:00. I waited for over an hour for my vehicle to be serviced...

Rudolph Williams

Apr 8, 2015

Service was great and I was well informed regarding the status of the repair.

Sheila

Apr 8, 2015

We came to Capital on a friend's recommendation after a bad experience at another local dealership 3 weeks earlier. I was nervous about buying a second car so soon, and had a small budget to work with. Chris and the folks at Capital were WONDERFUL! They listened to what I needed from my car, and were able to get me into a much nicer (certified, preowned) car than I had thought I would be able to afford, without going over the budget I had for my monthly payment. Everyone was extremely helpful, and we will definitely be returning there in the future.

Calvin Lynch

Apr 7, 2015

I was the 1st to arrive on Saturday morning for an oil change. I was really impressed that the service dept opened on time (actually a couple mins early we were allowed to enter). My salesperson Tina is the best!Very courteous, very friendly, knowledgeable and a great attitude for so early in the morning (at work!). She made for a great customer experience. She simply asked for my keys and the type of service I needed for my Ford Expedition and rest is history! Didn't tale long at all for service. I'll definitely be back. #CapitalFordRocks

Chris Thomas

Apr 7, 2015

Greatest service I ever had thanks Capital ford for your hard work and grateful for all that you do

Ken Smith

Apr 7, 2015

There should be more truth and transparency in pricing. I asked up front how much It would cost to get my fuel filter changed and was told a flat rate of $62.00. Not so,I was charged $67.53. Plus the junk fee (shop supplies) and tax that is always added on for a total of $73.17. A flat fee should be fee plus tax equals final price.

Markham Nazarchyk

Apr 7, 2015

Great services, was kept informed on the status of my vehicle. Cindy did a great job of taking care of me in a very professional matter.

Susan Gehrke

Apr 7, 2015

Tisha was great to work with and Michael did a great job showing us the features of our new car.

Antonio Powell

Apr 6, 2015

I have always loved this Ford dealer because they have excellent customer service from the time you walk in the door. The staff was very helpful and dealt with my vehicle in a timely and efficient manner

Archie Nance

Apr 6, 2015

Wonderful staff at Capital Ford. They made me a top priority during my recent oil change. I arrived on short notice without an appointment, during lunch hour. They got me in & out in under 40 minutes.

Ricky Foutz

Apr 3, 2015

As always very nice and willing to go the extra mile. Handled my recall issue as well very promptly.

John M. Stinson

Apr 2, 2015

I had a very good experience which looking for a vehicle at Capitol Ford.

Kyle Green

Apr 2, 2015

I thought the attendant was very helpful in that he was up to date on vehicle recalls and was helpful with thought b future repairs.

Natalie Lentz

Apr 2, 2015

I was able to step out to eat and they were still able to get my car serviced without me personally being at the facility!

Ronald Mikeska

Apr 2, 2015

I PURCHASED SEVERAL VEHICLES FROM YOUNG FORD AND HAVE ALWAYS TAKEN THE CARS THERE FOR SERVICE. I HAVE ALWAYS RECEIVED GOOD SERVICE FROM THE ESTABLISHMENT, AND THAT HAS EVEN IMPROVED MORE IN RECENT YEARS. LISA ALLRED IS PROFESSIONAL AND COURTEOUS. SHE ENTHUSIASTICALLY DISCUSSES THE OPTIONS I PRESENT HER AND GIVES ME A PROFESSIONAL DIAGNOSIS OF THE OPTIONS I ASK. MANY TIMES, WE DISCUSS WHAT TYPES OF SERVICE WILL BE PROVIDED ON MY NEXT TRIP IN. I.E. ON MY NEXT SERVICE, I WILL HAVE SOME MINOR BODY WORK DONE, AND WILL PROBABLY PURCHASE TIRES(WHEREAS BEFORE, I HAVE ALWAYS PURCHASED TIRES FROM DISCOUNT TIRE COMPANY) I LIVE IN FT MILL S.C. BUT GET THE SERVICE HERE IN CHARLOTTE N.C.

William Schalik III

Apr 2, 2015

My wife Connie and I purchased a 2015 Mustang GT (Premium edition). Prior to coming to the Charlotte Ford dealership I had the pleasure of working with Ms. Brandi Strange, Business Development Consultant. Brandi's professionalism and introductory approach definitely played a critical role with me scheduling an appointment to visit your dealership. Once at the dealership Brandi greeted and introduced us to our salesman Mr. Steve Johnson. Steve was amazing. His business acumen and professional demeanor was impeccable. In addition, I want to recognize Jason Cornelison, Mike Moseler and John Arthur for the support they provided us during this acquisition. They too took customer service to a higher level.To date my wife and I have purchased 19 cars, which includes this Mustang. This experience was the best that we have ever been a part of. Connie and I look forward to purchasing many more vehicles from the Capital Ford family! Sincerely,William Schalik III

Debora Boyd

Apr 1, 2015

Paul in service is a dream to work with. He is very professional and tentative to the customer's needs. You need more like him. He has been through a lot of issues with my car and has not left me in the dark or not taken care of me. I Love working with him and he will always be my service guy :)

Jonathan Rasmussen

Apr 1, 2015

I brought my 2007 Mustang in for an over heating engine. Turns out the previous Ford Technicians at another dealership left the radiator fan unplugged/loose. Everyone at Capital Ford was very friendly. Andrew, my service agent, was excellent. I wish I could remember the name of my shuttle driver. He was great. Despite bad traffic we made good conversation and I went from a sour mood to a good one. Not a big complaint, but here's something I would've like to have seen:I had to leave my vehicle overnight before my vehicle could be diagnosed. So before learning whether or not my problem was covered by my BaseCARE ESP, I asked about a rental vehicle. I was told that because it was not yet known whether or not it would be covered by my ESP, a rental would not be covered until after a diagnosis. What would have been great is the option of getting a rental and A) paying for the rental if the issue was discovered to not be covered by my BaseCARE ESP or; B) having the rental covered if it was discovered to be a covered component that failed. Something like that.

Lee Snodgrass

Apr 1, 2015

The service department is always outstanding. Not only is the work completed in a timely manner, but they also do a complete overview and recommend other required work. The price is also very competetive. Staff are always very friendly!!!

Carmela Brown

Mar 31, 2015

Everyone was very polite and full of smiles. Pleasant atmosphere and nice Service Dept Tech (Paul)

Julia Mullen

Mar 31, 2015

So helpful and fast workers. Everyone here is just great!

Sandra Lash

Mar 31, 2015

I love everyone at Capital ford they are always courteous and will do what ever it takesto get you going quickly!!great staff you have there

Sherry Turley

Mar 31, 2015

My experience was great! Love my Mustang! :) I will definitely be recommending Capital Ford to my friends and family.

William Nelson

Mar 31, 2015

Work was as expected. Takes a little longer than I would wish but I feel more confident my car is being take care of by someone that knows it best.

satisfied customer

Mar 30, 2015

The service manager Keith was excellent to work with. Made sure that not only my truck was taken care of, but me as well. Will definitely be coming back.

Kissie Battle

Mar 28, 2015

MY SERVICE ADVISOR WAS ANDREW LEE SCIRANKO, THE SERVICE WAS EXCELLENT AND THE STAFF WAS VERY HELPFUL IN EXPLANINGMY CAR REPORT PROCEDURE. EXCELLENT CUSTOMER SERVICE SKILLS.I HAVE BEEN A CUSTOMER OF THIS LOCATION FOR YEARS. IT IS A GOOD FEELING TO HAVE A SERVICE ADVISOR LIKE MR. ANDREW LEE SCIRANKO WHO KNOWS THE PRODUCTS AND EXPLAIN WITH UNDERSTANDING. I AM SO GLAD MY CARE HAS A PLACE TO CALL HOME.

Vernette Curry

Mar 28, 2015

Completely satisfied with Service Advisor Cyndi Vasquez response to my questions and of plausible future maintenance.

Kenneth Mcqueen

Mar 27, 2015

staff was very courteous and helpful. Service was done in a very efficient amount of time. Was very impressed with service.

Steven Williamson

Mar 27, 2015

Came in for oil change/works check up. Wait time was less than 1hr. Lady at counter was helpful, courtesy, professional. I was completely satisfied.

Leslie Chamberlain

Mar 26, 2015

I got a great deal yesterday...between two service rebates and my rewards, the cost I paid for services was VERY reasonable. Everyone is so friendly.

Matthew Vaughan

Mar 25, 2015

It was a very nice experience at Capital Ford. The staff was very helpful. I like that they reached out to me and helped me schedule a Test Drive. After that my sales rep tracked down the exact Mustang GT for me! I am still in Awe of the 2015 Mustang GT. It is so Beautiful and powerful. I appreciate the friendly staff! Thanks for helping me get the Car of My Dreams!!

Aaronson Franks

Mar 23, 2015

Great job. The customer service was great and the repairs were perfect.

Daff

Mar 23, 2015

My service rep, Keith Cheatham, was very professional and provided great customer service.

Matthew Walker

Mar 23, 2015

Didn't think it was free when I still paid $43 dollars on top of the free oil change.thanks

Shirley Griffin

Mar 21, 2015

Your service was great. I have no complaints with your company but I do with the warranty company. Zurlich is a shady company. For them to suggest that your mechanics rig my car to function properly is really disgusting. For that irresponsible cause I can not drive my vehicle on road trips. Now I'm back to renting cars every time I take a trip. Your mechanics are great.

Frederick Boadu

Mar 19, 2015

I came in for an oil change. The staff was extremely professional and helpful, and I was very satisfied with the service.

Gary Baird

Mar 19, 2015

The truck I bought was not the one I was looking at but this one has a lot more for the same price , very friendly staff , my next vehicle will be bought at this dealer even though I live in Michigan,

John Labs

Mar 19, 2015

Great sales experience, great vehicle! Very satisfied :+)

Duane Hunt

Mar 18, 2015

The Capital Ford team was exceptional throughout the entire process!!

Mark Havlik

Mar 18, 2015

Everyone was great. Friendly and professional. Serviced my car quickly and did a super job.

James Hill

Mar 17, 2015

Service was very quick. Staff was professional and courteous.

Torrence

Mar 17, 2015

The attendant was efficient with getting me in and out timely. All of my concerns were addressed and recommendations were provided. I've been a Ford customer at this location since 2001 and have purchased both of my Fords from you. A 98 Ranger and 2011 Escape, which is the vehicle that was serviced.

David Onomiya

Mar 16, 2015

Everyone was very helpful. professional, and pleasant

Robert Parker

Mar 14, 2015

Always a pleasure dealing with the service people...

Saundra Jackson

Mar 13, 2015

The service was great as usual. I appreciated Cindy's personal attention. Keep up the good work.

Travis Mullen

Mar 12, 2015

Everyone was very kind and helpful. The work I needed was completed very quickly and no one tried to push things I didn't need on me. The staff was excellent, genuine, and nice! It was a great experience!

Evelyn Coston

Mar 11, 2015

keith Cheatham was excellent. He is great with customers. He communicates in a way that I always feel comfortable. I had a problem after I left and called back. He told me to bring the car back the next day and the issue was resolved. I had a great experience.

Wayne Henson

Mar 11, 2015

2014 f150,service was great no waiting time , staff was great

Brittany Strother

Mar 10, 2015

Always great service. Very friendly. I got my car serviced quickly and was told about a credit amount that had been added for future services.

Daniel Breen

Mar 10, 2015

Bought an f150. Staff really listened to my needs and helped me get to monthly payment I was comfortable with. Really enjoyed my experience and love the truck!

David Beachum

Mar 10, 2015

Great service! Employees friendly and job done in a timely manner.

jmh

Mar 10, 2015

Service was great and personal. Everyone was very helpful. Keep up the great service that is provided.

Ronald Seymour

Mar 10, 2015

Work seems to have corrected problem with idle but have only driven 100 miles after work was done.

Jamaer Neal

Mar 9, 2015

I have a 2007 ford expo an I got a oil Change everyone was so nice love the service

Nemesio Garcia

Mar 7, 2015

I love my new car, the dealer was excellent and I Highly reccommend Capital Ford.Thanks2015 Ford Fiesta SE.

Dirk Snyder

Mar 6, 2015

Excellent service, very professional staff who care about servicing customers to the best of their ability.

Karadus Pettus

Mar 5, 2015

Every body was very helpful and took time to listen to what I needed.

Brooks Dover

Mar 4, 2015

The experience of buying our Ford Edge last week was very easy, I met with the sales person first and ask him to show me the Edge he seemed very informed about the SUV. I ask to make an appointment so I could bring my wife over and take a test drive. We came back the next day and drove the Edge and liked it very much and decided to pursue a deal. I had a price point I needed to meet and after a short negotiation we were able to come to an agreement. The sales people were very respectful of our needs pertaining to the car and our price point and also of our time. We were leaving in our new car just a couple of hours after our appointment. As I said the experience was easy and down right fun.

Cedric Anthony

Mar 4, 2015

Service writer was very knowledgeable and very helpful.

Joanne Niefer

Mar 4, 2015

I had been getting messages from Lynette Ferrare for some time expressing that my '09 Escape had value as a trade-in. When I finally called she set up a VIP appointment for me to see Stephanie. Chris Hess welcomed me at the front entrance to the dealership, and took me inside to find Stepanie, who then left me in Chris' company as my sales rep. Chris was terrific (both friendly and professional) .... very organized and methodical in gathering info about me and my '09 Escape. I also met sales manager Jason and floor manager Jeff leading up to an agreement to trade my '09 and purchase a newer 2013 CPO Escape. Dean Ivester walked me through signing all the papers and ensured my understanding of Extended Warrany and Gap Coverage. Mike Moseler did the vehicle delivery with pride in FORD. I am very pleased with my new vehicle and all at Capital Ford who assisted me with getting this done. Ford can be proud of all of them.

Michael Moseler

Mar 4, 2015

Buying a car has never been easier. I love my new f150 tremor. Everyone I've come in contact with loves it too. We'll definitely send anyone who asks to CAPITAL FORD. thanks for a great experience.

Steve Rotman

Mar 4, 2015

Have purchased multiple commercial vehicles with Mr. Alex White. He is courteous, helpful, and makes sure that all our wants and needs are met. Excellent service, and I highly recommend Capitol Ford of Charlotte!

Annie Fonville

Mar 3, 2015

I am so glad that Keith Cheatham is back. He knows my truck thoroughly. I am very happy with my service.

Glen Cipriani

Mar 3, 2015

Purchased a 2015 F-150. Everything went fine, and I think I got a decent deal.

Jason Johnson

Mar 3, 2015

Mike, Darnell, Mr. Johnson, Tina and of course Mr. Satter were all extremely helpful.

Lonnie Davis

Mar 3, 2015

It was good the employee's was nice service was fast and will b back soon wit my other crown vic

Nancy Freeman

Mar 3, 2015

I brought my 2012 Taurus in for an oil change and tire rotation. Tina is always very helpful, and got me out of there in a timely fashion. The reason I would not recommend the dealership to do repairs or oil changes to my friends is that you are more expensive than other mechanics. I come there in order to maintain the warranty on my tires. According to the contract, the tires will be replaced when needed free of charge, but only if the car is serviced at the dealership. When that is considered, it is worth the price :-) Tina Couch is definitely an asset to your business, making the experience less tedious than it might otherwise be.Nancy Freeman

Nyakysa Breeden

Mar 3, 2015

I had been eyeing a red Ford fusion with dune interior for an entire year before I was ready to make the purchase. I was greeted by Danny on his very first day on the sales floor, it was also my first car purchase. Danny was very helpful and shared with me a great deal of knowledge about the car and the dealership. Overall I had a very pleasant experience.

Philip Campbell

Mar 3, 2015

Very personable atmosphere friendly knowledgeable will highly recommend to friends and family.

Ward Newkirk Ii

Mar 2, 2015

The staff was helpful and the service was excellent. But, there was a question with the tire I brought in. There was a piece of glass in the tire and was told it was to close to the edge but it did not look that close to the edge to me ???

Kristi Rowell

Mar 1, 2015

It was awesome. (: had a great experience will tell friends and family to come to Capital ford of charlotte.

Bobby Bowser

Feb 27, 2015

I very satisfied with the service I received on my 2004 Fxplorer. The oil and filter change was done in less than an hour. I was very pleased about the short wait time. Thank you.

LessonLearned

Feb 27, 2015

Very poor experience. Managers (sales and general) are poor at best. Finance guy is an outright liar. There are many other places to buy a car.

Eric Eliassen

Feb 26, 2015

Service was wonderful at the dealership - customer for life.

Michelle Langdon

Feb 26, 2015

The parts staff were prompt in helping me and answering my questions. The service department was impeccable. I was treated with respect. I was listened to and the communication between us left me feeling satisfied that I was heard and understood. Superior is the word I use to describe the work that was completed on my vehicle. I was adding accessories, and they were installed properly and in a timely fashion.

Angelica Giddens

Feb 25, 2015

Service team was attentive and professional the turn around time was impressive with same day service

Donell Beaty

Feb 25, 2015

I had to take my 2014 Ford Fiesta In for service. It was shaking and rattling for some odd reason. It turns out that my vehicle needed parts ordered. Tina and Andrew helped me by getting me a rental car and getting my parts ordered. Awesome job!

William Harris

Feb 25, 2015

Service was great! They had me in and out in no time

Charles Jordan

Feb 24, 2015

Great customer service will return for any other service

Elizabeth Braswell

Feb 24, 2015

I am very happy thus far with my 2014 Ford F-150 XL. The service was excellent, and made for a great car buying experience. Erin and Michael are great assets to the sales department, and Dean in finance. Thanks guys. I'll be back for my next one.

Matthew Blanchett

Feb 24, 2015

Coming to your dealership always makes me feel good. Service with a smile that my family has been enjoying for years. Thank you

Pierre Johnson

Feb 24, 2015

Cindy was great, overall I feel the staff is ok with good intention but lack professionalism

Jonathan Evans

Feb 20, 2015

The service was excellent as usual. The only issue I had was with the loaner vehicle that I was given over the weedend. This vehicle was presented to me and was filthy. I immediately took it to Auto Bell and had it cleaned inside and out before I felt more comfortable driving it. I rent many vehicles each year in my travels and have had a few that were dirty, but never one that was in this bad of shape. I had reservations to travel over that weekend and was traveling with friends, so I wanted them to be comfortable as well. Thank you for the survey.

Alexandria Ahmed

Feb 18, 2015

They were very helpful towards me and my mom. I wouldn't change a thing.

Elizabeth Burwell

Feb 18, 2015

It was great! Everyone was super helpful and nice. It was my first time buying a car and I did it alone so having the staff there to help was great!

Genia Crawford

Feb 18, 2015

Everyone I met was a big help and I would send anyone to your dealer ship of a car thanks

Jaquelin Chavez

Feb 18, 2015

The service was great! Will definitely return for future services

Kimberly Baker

Feb 18, 2015

Your team was helpful and courteous. Attentive to customers needs.

Kolbe Miller

Feb 18, 2015

Facility was very clean and staff was easy to work with.

Murielle Casimir

Feb 18, 2015

Everything was great. and problem was serviced. The rep. was kind and answered all my questions and concerns.

Myron Patton

Feb 18, 2015

Kudos the you staff in Quicklube, Tina and Cindy. They are the absolute best. I purchased my SUV from Fort Mill Ford, but the customer service at Capital is superior to theirs. The two of them are just so on point and Capital should be very fortunate to have these two ladies working for them. Again, great job and you have a customer for a long time.-Myron F. Patton

Performance Logistics, Inc./John Harper

Feb 18, 2015

Great service! Thank you very much. Fast turn around.

Takuntor Fred

Feb 18, 2015

I can only say that it was a very busy day but the dealership guys eventually got me what I wanted and I'm grateful for that. Thanks.

Aaron Stocker

Feb 17, 2015

I moved to Charlotte last August when I lived in Florida I always had my car serviced at the dealership I've owned many Ford's .When I moved here I just looked up the closest dealership and have been to capital Ford twice they do a great job.. They're helpful the varied knowledged .

Audrey Williamson

Feb 17, 2015

2014 Ford Escape Titanium , Excellent Service, Very helpful, having knowledgeof their product (cars) Showing consumer how treat, use,and be aware while driving our new car .The staff is so full of information and direction. When I got into the I felt I knew the car . Stan was very helpful and understanding, Thank You Stan.and I was just looking, while I got an oil change.

Craig Degrechie

Feb 17, 2015

very helpful friendly sales were very good girls at service desk were very professional let me know details of my service and when my car would be ready

Josh Seigler

Feb 17, 2015

Great service on a day with bad weather. A lot of businesses were closing early but Capitol Ford got my car in and out for an oil change.

Mary Moore

Feb 17, 2015

Everyone at Capitol Ford was kind and helpful. Service was quick and easy.

Paul Stewart

Feb 17, 2015

Capital Ford is Great! I purchased my 2013 F150 in Waldorf,MD and needed a dealership to take care of my warranty issues. Capital Ford stepped up to the plate and swinging Homeruns.

Tonia Crocker

Feb 17, 2015

My truck is making a a winning noise and has some hesitation while driving. I called in and talked to the manager in the Quick Lane and she told me to bring it by so they could take a look at it. The tech Will looked at and told me what I needed to do and I will be bringing it back in. Tina Couch and Will Moore took real good care of me.

Tracy Flynn

Feb 17, 2015

It was great. I had no problems,definitely come back when I want a new car already told half my friends.thank you for your service my daughter loves her new car.

Tanya Watson

Feb 16, 2015

The staff was extremely helpful and serviced my vehicle in a timely manner. Tina was especially helpful in expediting the process and her pleasant demeanor will bring me back in the future. Thanks capital ford!

Diana Evans

Feb 13, 2015

Keith was wonderful with communicating with me about the car and the timeline.

Andrew Forrest

Feb 12, 2015

I recently purchased a Buick Verano from Capital Ford. I worked with AJ as my sales representative and he was fantastic. All of the financing team and management were extremely helpful in getting me in my new car. I look forward to working with this group of folks again in the future!

Doris White

Feb 12, 2015

The experience from sales to finance was a great experience

James Beattie

Feb 12, 2015

Just a State Inspection. Tina knew who I was and immediately took care of paperwork and taking the car back. I can't believe how quickly this was done.

Lakeshia Williams

Feb 12, 2015

I always have a great experience with Capital Ford. It's convenient to my home and my time. The estimate of my service time is always accurate. Also, the representatives are courteous and pleasant.

Rich Benedetto

Feb 12, 2015

The service was excellent,fast and courteous.The entire service staff was very polite and informative to my needs.

Stuart Hasty

Feb 12, 2015

I drive from Raleigh to your location because you take much better care of my truck and appreciate my business more.

Deborah Monroe

Feb 11, 2015

From what I noticed everyone was treated with great care. Not one person was treated poorly or if they didn't matter. There was a couple people with grouchy attitudes, maybe because they had a little bit of a wait, but still the staff was on point in giving them great service. They changed attitudes.

Donna Richardson

Feb 11, 2015

The staff is always very helpful. It is why I purchased my car at this location.

Luis Montiel

Feb 11, 2015

Customer service was great! Buying a car was easy.

Mark Havlik

Feb 11, 2015

Great service, very professional and friendly. Performed the service on my car very fast.

Thomas Barnes

Feb 11, 2015

Tina Couch always takes excellent care of our Ford Transit Connect and listens to our concerns.

Christopher Starks

Feb 10, 2015

It took a little too long for the service, but everything else was excellent.

Robert Caruso

Feb 10, 2015

Got appointment the same day I called! Hard to beat that level of convenience. Also got good information on what specific needs I have at this particular mileage.Finally, received a bill adjustment at the end of the visit which rectified an earlier communication concern.

Todd Riviere

Feb 10, 2015

Always fast service for all three of my Ford vehicles.

Troy Karski

Feb 10, 2015

The service was quick and reasonably priced. The entire process was easy.

Eric Thrower

Feb 9, 2015

Tina was very friendly and helpful. She's a great person to work with.

Gartha Long

Feb 9, 2015

I WOULD LIKE TO THANK THE LADIES IN THE QUICK LANE, THEY ARE THE BEST, THANK AGAIN FOR EVERYTHING.

Leslie Scott

Feb 9, 2015

Thank you for your service. I was in and out quickly and as usual everyone was very professional, and courteous. I always feel well taken care of when I come in for any service.Thank you

Nautica Sides-mccullum

Feb 9, 2015

Takes a long time. Nothing to do while waiting. Wait time like an 1 and some minutes!

Wayne Osborne

Feb 9, 2015

Top of the line. We appreciate everything you all do for us.Thank you!Wayne Osborne

Michael Stasney

Feb 8, 2015

The people at capital ford were easy to with and my car buying experience was hassle free. That was very important to me as i don't like like being harassed while buying a vehicle.

Theado Mccown

Feb 8, 2015

Great and fast service and i did not even have a appointment

Patrina Spikes

Feb 6, 2015

Andrew and the technicians were very helpful in assisting with some much needed repairs on my 2007 Mustang. I really appreciate the service I received! ThanksPatrina Spikes

Bryant White

Feb 5, 2015

Your Quick Lane Manager, Ms. Tina Couch, sees that excellent care of my Thunderbird is always provided....which makes me continue to come back for all my service and mechanical needs. Please pass along my thanks to her for making my visits a pleasure to do business with Capital Ford. Regards,E.B. White

Jorge Alicea

Feb 5, 2015

i was very pleased with experience at the dealership. i was very please that they mention that the inspection was coming up and they ask if I wanted to do it at the same time, whic was saving me sometime not having to come back and have it done.very please.

Marvin Medley

Feb 5, 2015

Everyone was very helpful in making my experience great!

American Granite Carolinas

Feb 4, 2015

I Called to get the recall done and we received an appointment that day and they took very good care of us.

Brian Harris

Feb 4, 2015

2015 Escape. Everyone was very nice and made the purchase very easy. Great folks.

Corey Lewis

Feb 4, 2015

Sales person did a great job. I will recommend him to others. I felt the dealership made me a fair offer on my trade in and the new vehicle. I felt very comfortable the entire time. The last person I was with to sign the papers made a mistake on the paperwork and had to redo it all with the new numbers. This was the only reason I gave a 4 vs a 5 score. I have also found some minor issues with the new vehicle that I will bring up with the dealership to see if there is anything that they can do to correct it.

Mark Havlik

Feb 4, 2015

First rate service. Professional and friendly and very fast service.

Amanda Smith

Feb 3, 2015

I purchased a 2014 Ford Focus. The sales team was absolutely phenomenal! Very friendly and knowledgable. Definitely made the experiece a pleasure. From Erin, the sales lady, to Dean, the finance manager, to Michael, sales consultant, to every person that walked by, they were incredily friendly. I will definitely recommend Capital Ford to others!

Cliff Denny

Feb 3, 2015

Lisa made sure made sure the work on my vechicle was completed in a timely fashion.

Joshua Gary

Feb 3, 2015

I was not expecting to just get a new vehicle that night. The salesman was very cool about trying to get me into a vehicle despite my doubts. Everybody chipped in to help and it was a very good experience.

Keagan Wright

Feb 3, 2015

Cindy, my service advisor, was courteous & service-oriented. She made sure that I knew exactly what I needed & why. Great Service!

Kelli Sue Copeland

Feb 3, 2015

I took my 2015 Ford Fusion to the auto body shop to get the damage fixed when someone hit me. They were great. Very courteous when I dropped the car off, told me it would be done in one week. Called me the Tuesday before and advised they were putting it back together and it would be ready for pick up on Wednesday. Excellent service

Storm Lisk

Feb 3, 2015

Was super fast. Very friendly staff. All in all it was a good experience. Thanks Mento!

Valued Customer

Feb 3, 2015

Everyone was professional and efficient, made purchase easy

Zachary Catron

Feb 3, 2015

Everyone was fantastic!!!!! Very professional but it was a fun experience thanks the the awesome team!

mw58

Jan 27, 2015

My saga is to long to go into all the details but be warned do not buy a car from these people. I've been buying cars for near 40 years and have never been told so many lies and had so much difficulty getting problems taken care of in my life. Stay away from these people!!!

mw1958

Jan 26, 2015

My saga is to long to go into all the details but be warned do not buy a car from these people. I've been buying cars for near 40 years and have never been told so many lies and had so much difficulty getting problems taken care of in my life. Stay away from these people!!!

sandy

Nov 14, 2014

service is always quick and friendly I have never had any problems for all the years I have been taking my cars there and buying them there too

mamaheel

Oct 16, 2014

Capital Ford gave us a very great experience in buying my first car in 16 yrs. The staff is friendly and smart. They care about your concerns and really want you, the buyer, to go home in the right car for you. I believe that the sales team went above and beyond to make sure that my daughter and I were safe and satisfied in our used vehicle. When you walk into Capitol Ford, you get a good feeling : then ask for Steve !!!

john rodriguez

Sep 13, 2014

If you need your Ford serviced, STAY AWAY FROM THIS PLACE!!!! I have a 98 F-150 with a CEL on, so I figured that I would take it to Capital Ford for a full diagnostic and then do the work myself once the "experts" had told me exactly what is wrong. I had no idea that I would be dealing with a lying crook by the name of Mario Dereste. The diagnostic was supposed to be $110, but when I picked my truck up yesterday, they charged me $150. Why??? Under further investigation, Mario tells me that they had to add oil to my truck because it only had a quart in it when I brought it in. First off, I was never asked, nor did I authorize anyone to add anything or do anything to my truck besides a diagnostic. Secondly, what Mr. Dereste did not know was that less than 12 hours before dropping off my truck, I had done a full oil/filter change where I put in 6 quarts of oil, as per the manual's instructions. Did it leak out 5 quarts of oil in less than a full day? Of course not. And besides the fact that I know that didn't happen, the diagnostic report I received clearly states "NO MAJOR OIL LEAKS FOUND." I didn't even argue the issue too much because I figured $40 bucks wouldn't hurt me and it was worth the loss if it meant that I got my truck back and never had to come near Capital Ford again. What a shame!

km

Aug 19, 2014

Everyone was nice but decided to shop somewhere else for a better price.

yazminn9902

Jul 25, 2014

Capital Ford did an excellent job fixing my van. Bobby Dills was patient, understanding, and worked with me adjusting prices. Even though taking your vehicle to a dealership can be expensive it was well work worth it!! Thank you, Thank you.

New Hybrid Owner :)

Jul 23, 2014

Every one I dealt with at Capital was extremely helpful, friendly and knowledgeable. Have already recommended them to friends and am extremely happy with my Cmax...love it !

Geneva

Jul 16, 2014

Very helpful and friendly staff from start to finish. Even 30 days later the sales rep continued to assist me with questions on my purchase. Would definitely recommend.

Sylvia A

Jul 16, 2014

Kat was a great sales woman. she went out of her way to please us and ask questions to know what we were looking for. she was very knowledgeable about the cars that we test drove. Kat made sure that we were comfortable and didn't need anything the whole time we were there. it was the most pleasant experience i've ever had purchasing a car. i even sent my nephew there after i left

Marisha

Jul 11, 2014

My overall experience was absolutely splendid. From the moment I stepped on the lot, I felt at home. Mr. Brown assisted me with all the important features that I wanted in a car. He made sure I was completely satisfied with every aspect of the car before I signed the contract. Everyone that I encountered throughout this process acted with the utmost professionalism, and hospitality. I will definitely recommend Capital Ford to any of my family and friends looking for a vehicle. Thanks for such a great experience!

clintserafi

Apr 21, 2014

This is now Capital Ford. The sales and finance staff and excellent here. They actuallylet me take a overnight so my wife could see it - she was not available to shop with me. This was very impressive! Unfortunately the vehicles that I wanted here were out of my price range and I needed a vehicle in a pinch. I will buy my next car from Capital Ford.

lora

Apr 22, 2004

Vehicle was at dealership for stalling out in the morning. Service department had my car for approximately 10 days, called me once to tell me it was ready; when we drove 45 minutes to get it, it was NOT ready. When I finally did get it back, $400 later, the problem reappeared the next morning. I had to go back to the dealership and demand my money be refunded. It was, minus $35 to "diagnose" my speedometer problem (needle was jumping/sticking). They told me it would cost $500 to replace DASH to solve speedometer problem. Once a fuse box/engine fan relay recall was repaired for free at another Ford dealership, my speedometer never had another problem. Also, the biggest problem with this service department was that they failed to tell me (after replacing various parts, including MAF sensor) that a WIRING HARNESS recall needed to be done to my vehicle which involved replacing the majority of the wiring in the engine. When this was finally done because I researched the recalls, another service department told me they were some of the worst wires (insulation cracking/falling off) they'd ever seen. Why did this dealership not see that? I submitted a claim to Ford after various phone calls to Customer Service, to reimburse me the $600+ I had spent at other mechanics because Young Ford had not seen this wiring problem. Eventually I did receive reimbursement. I would never recommend this service department to anyone unless its for a routine oil change or other maintenance. Anything more complicated would be a waste of time and money.