Casey Honda reviews

MoneMB

Nov 8, 2016

He was such a wonderful delight to speak with, no pressure into buying, he went above and beyond, what I loved most was the knowledge about the truck I plan on getting VERY soon, there was no need for me to go anywhere else, his professionalism was through the roof and for any questions I had, he answered swiftly!! My oldest son enjoyed the experience as well and can't wait to go back and buy through Anthony! (He deserves a raise and award)

Tjoh11

Nov 7, 2016

Got my first ever car from Casey Honda that is a used car and it's been a nightmare and worst experience ever since . I've had my car repaired 9 times to what Casey Honda say was a easy fix. Had about 6 loaner vehicles also. When I first purchased the vehicle Casey Honda had it for 2 weeks and I was not allowed to get my money back because of some 7 day rule casey Honda have, when I tried to tell casey Honda I haven't even had a chance to drive the car. I Went to the corporate office to have casey Honda fix the problems I was having and the same problems still occurred after. After casey Honda so called fixed my vehicle I was never warned about having any problems that needed to be fixed. Then Casey Honda had the nerve to fail my state inspection when they so called did a 150 point inspection before they sold me the vehicle. So after casey Honda did my state inspection I was informed that my vehicle requires a motor mount, and tire rods. These issues were never bought to my attention when they worked on my car 9 times out of a year. My car engine light never came on since I had it but when I received it after my state inspection now it's on. Casey Honda wanted to charge me a total of 700 dollars to fix my motor mount and tire rods, when I found a shop to do it all for 150. Women be careful with casey Honda.I pray to god they didn't tamper with my car. I am scared every time I get into my car bcus I don't know if my life is safe driving this vehicle. Looking into calling wavy 10 news as soon as possible. I haven't even had the car a year yet and it been to them about 9 times for repairs. The car was so called certified for 2 years and come to find out I think the car is a lemon. I'm just a young college student that's trying to make it in life. Please be careful dealing with Casey.

Murphy2016

Nov 5, 2016

Great customer service, and overall experience. I'm proud to say I purchased my car from here, everything was smooth sailing. Thank you so much!

Diane Green

Nov 2, 2016

Hayden was very helpful. He went above and beyond to meet our needs. He is knowledgeable about his job and his professionalism strengthened my family's commitment to Honda.

1ladiesman

Nov 1, 2016

This gentleman is awesome he is kind respectful and honest we will recommend him to our family and friends.Plus my daughter and son says he looks like that famous rapper 2pac

New Car

Oct 31, 2016

Bill and Howard went above and beyond the call of duty! I had the most positive car buying experience with them and everything went smoothy with no pain..lol I have a daughter that will be driving soon (eeeekkkk) so I'm sure they will be seeing my again real soon. Thanks guys

CynthiaThrives

Oct 30, 2016

Don does a great job every time I go into Honda! I always have multiple little minions with me and he makes sure things get done as quickly as possible but always with exceptional quality! Don and the whole Casey Honda team do a great job!

Blessed

Oct 26, 2016

Don was polite and very helpful. I went to the dealership for a recall and Don took the time to check my car for the state inspection. I had forgotten that it was due. And so I was able to get everything done in what felt like record time. He was very professional and made me feel at ease.

Belle

Oct 24, 2016

Thank you for the great customer service and fantastic job on my Honda Civic. The service was completed quickly and I was able to go about my day. Thank you Collette.

Faye 52

Oct 23, 2016

He is always polite and professional. He explains everything.I know my car is in good hands. I am always pleased with the work.Faye H.

Judith Michalski

Oct 22, 2016

Don greeted me as soon as he knew that I was there. Then he came to the waiting room to explain what had been found during the inspection and gave me the options as to what would need future service, but gave no pressure to have the work done now. He is always extremely polite and the reason that I come beck here for service.

Bernadette

Oct 20, 2016

Had my Honda in for service yesterday and once again received outstanding customer service from Mr. Don Matol. A very professional, knowledgeable, friendly and courteous person who clearly puts the customers first. Always thoroughly explains everything regarding my car's current service, as well as service requirements that will be coming up in the future. I always have a positive experience at Casey Honda, largely due to Mr. Matol but also the rest of the great staff there.

Joseph Murphy

Oct 16, 2016

Been going to Don for about 5-6 years, 2 nd Honda he has been service rep for. Sort of had an emergency where we already had an appointment for Monday, but on Friday had a flat tire and the rim cut the tire. Called Honda and they had the tire in stock, called service department and they were able to fit us in on very short notice. While there Don went ahead and had the service done that we were going to have on Monday, which was surprising as it was late in the day. Ended up getting two tires and the rest of the service done. The tires were actually cheaper then the local discount tire store for the same ones. Don has always been a caring person and true honest professional.. If you go to Casey Honda service and have the opportunity ask for Don, you will not regret it.

nannyscheuf

Oct 16, 2016

Don Matol is the ONLY reason i still come to Casey Honda. His customer service and passion to asssure that you understand everything and he CARES about your satisfaction and respects your time.Hoping that all at Casey can take lessons from Don

jtmurphy

Oct 15, 2016

Been going to Don for about 5-6 years, 2 nd Honda he has been service rep for. Sort of had an emergency where we already had an appointment for Monday, but on Friday had a flat tire and the rim cut the tire. Called Honda and they had the tire in stock, called service department and they were able to fit us in on very short notice. While there Don went ahead and had the service done that we were going to have on Monday, which was surprising as it was late in the day. Ended up getting two tires and the rest of the service done. The tires were actually cheaper then the local discount tire store for the same ones. Don has always been a caring person and true honest professional.. If you go to Casey Honda service and have the opportunity ask for Don, you will not regret it.

jet

Oct 14, 2016

Once again, Don Matol has given great customer service! He is an excellent service writer and explains everything thoroughly. I highly recommend him. Don your the best!!

Minnie

Oct 14, 2016

We came in for a state inspection We always get such good care He goes over everything thoroughly and make sure you understand the service you received. And We always have received excellent and timely service Thank You...

Maria

Oct 11, 2016

I got my 2006 CRV serviced last week. The coolant flush and a free car wash were all done in three hours because of Don's wilingness to help and accommodate .He's sincere and personal. Don's genuine personality shows he enjoys what he does and he's a great asset to Casey.

John Beltowski

Oct 5, 2016

No pressure to buy a car. Met my budget. Great price on the car I bought. Made me a deal I count not refuse. I am a very well informed buyer. Checked consumer reports on price and ratings on the car I solected. I got a great price by consumer report. Love the car.

Great Gonzo

Oct 4, 2016

I came in for a state inspection and was notified my car needed a software update. This update was a lengthy process. Instead of scheduling me for secondary appointment, both services were preformed in less then an hour. Great customer service!!! Thank you for all you do.

Robotics319

Oct 1, 2016

Don Matol and his team at Casey Honda are the best. Recently while returning from northern Virginia my TPMS light repeatedly came on, I'd stop check pressure on all 4 tires and then resume driving. This happen several times on the trip--making me very nervous upon returning the first I did Monday was to turn in my car to Don. As Usual Don and team diagnosed the system and NOW I feel confident of my tires and TPMS again. The Casey Honda dealership and their Service personnel like Don inspire confidence in al they do.

APreisser

Sep 24, 2016

My wife and I have bought our last 5 cars from Casey and have always received excellent and timely service. We bought a new 2016 Honda Civic last week (12 Sept 2016) from Stephen LaBelle, and found him to be an excellent sales representative who handled all our questions and fulfilled all our requirements. Don Matol is our service representative for both the Civic and my 2013 Accord EXL, and he is professional, personable, and honest in all our dealings. I highly recommend Casey, Stephen LaBelle, and Don Matol for all your vehicle needs.

Sally Price

Sep 21, 2016

Don went above and beyond the call of duty when he went out in the pouring rain to get my car. He will keep me coming to Casey Honda.

waynem

Sep 21, 2016

I had oil change, tire rotation, state inspection, drain 7 change transmission fluid. Colette was helpful and knowledgeable as always. The service was done in a timely manner, and I made use of the shuttle service. Of course, I always enjoy getting the complimentary car wash.

Stephanie Hawkins

Sep 19, 2016

Despite the size of my bill I really appreciate Don breaking everything down for me. Everytime I come in he is always ready and willing to help. Although it is often more expensive to go to a dealership to get work done I don't mind coming here because everyone is great. They always do an excellent job and are 'budget friendly'. Thanks Casey for a great experience!

Anthony

Sep 14, 2016

Our experience was going great thanks to our salesman Lyndon who was very kind, patient, knowledgable and professional. But after agreeing to the price on the car the business manager pulled us into his office and began offering us extended warranty packages. While I was looking over the packages, my wife made a comment about how we were choosing Honda because of its reliability, he then made a remark about how low quality the systems were. The way he said it caught me and my wife off guard but then when I turned the packages down the entire atmosphere had changed. He was rude, disrespectful and really made us feel uncomfortable. He told my wife and I "that's okay, no one will force you to take care of your car." And even worse he said "it's okay, Casey Honda likes when you don't buy the coverage because they make more when you bring it on on repairs!" Now, if I didn't already have a 1000 dollars non refundable money down, I would have walked out of there immediately. I have never heard someone being so disrespectful because we didn't want to pay the extra $2500 on a car we are positive we don't need it. I am aware he probably gets paid on commission of his sales and more then likely makes Honda money from his sales so probably won't be reprimanded for this, but that's an unexceptful excuse. 100% because of him I have turned 2 people away from Casey Honda and will continue to do so. I also read on here that he has done the same to others. If Casey finds this behavior acceptable then I will continue to refer people elsewhere. I want to reiterate that Lyndon was an amazing as a salesman and was very respectful. Thank you for taking the time to read this, and I hope you can solve the problem.

Karen Y.

Sep 13, 2016

After purchasing Honda Certified Pre-owned vehicle 8 months ago that required a months worth of repairs before we could take it home...August 27th I get a nail in my tire...only to find that there are locks on my tires and a key did not come with the car. The only way to fix the tire was to break off the lock. I spoke with the Used Sales Manager, Darrel Heaton, before my tire was replaced who promised to replace the wheel locks and get me a key. I told him I would be in contact the following Monday morning. I've called Mr.Heaton several times, sent an email, and left a message with the receptionist. It's been 3 weeks and still no response.

Carl Hollinger

Sep 12, 2016

My wife and I went to Casey Honda just comparing prices and met with Michael Graham who was an excellent salesman and excelled by knowing everything about the Honda CRV. We also met with Sales Manager, Tiffany Weddle who made everything come together and we drove home with our new CRV same evening. I would highly recommend both Michael and Tiffany to anyone who wants to know anything about the Honda or wanting to purchase one. Both persons were great to deal with and I felt they were above measures for being honest and trustworthy.

Denise

Sep 11, 2016

Don is always polite and excellent service representative. He always goes over everything thoroughly and make sure you understand the service you received and any options. I always look forward to seeing Don because I know I am getting the best service possible. I highly recommend Don Matilda and have been going to him for years.

K Tremblay

Sep 10, 2016

My air bag SRS module failed and needed to be replaced. Collette Stevens had ordered the part and when it came in Don Matol was my service advisor. (Collette was on vacation). The parts / labor seemed expensive to me, but it was the first thing that has failed on my Accord (06) which I had bought from Casey's new, and now has 119K miles on it. Don worked diligently and kept me informed of progress. A second part was discovered not functioning and Don had it over nighted to get me back on the road. Casey's absorbed the overnight charge and overall I was very pleased with the service. Final cost was expensive, but I do not want to ever be in a crash and have the air bags fail if the SRS module was not a Honda part and not installed properly. I feel confident in that Casey did the repairs correctly and was not over charged. In addition, Casey's did my inspection and had me in a loaner car, all at their expense. Thanks!

Chris CRV

Sep 9, 2016

Michael Graham was our salesman. He was very professional, knowelegable and very patient with two old foggies. He answered all our questions and when we bought the car he spent time with us showing us how to use the equipment needed to get the full enjoyment out of the car. He also said to come back and talk with him if we had further questions. He is and asset to your company. We would recommend your dealership to our friends and family knowing you have such employees. Sincerely Chris and Rich Steimle

Mirandas5

Sep 7, 2016

When I first met Brandon he made me feel not only at home but very much at ease. His personality was a relief from the typical salesman. I immediately felt an attraction to him, probably because of the fact that he has a family like myself. I knew that he would take care of me and my wife in the best possible way and do everything he could to make the process as painless as possible. Thank you Brandon for giving us a wonderful and inviting experience.

jdeloach

Sep 6, 2016

I call this dealership twice about my temporary license plate that expired on 9/3/16. I never received a call back. As of today, 9/6/16, this is the third time I've called and let my name and phone number. Now, I can't drive the vehicle I recently purchased because I don't have a valid license plate. You would think a car dealership would inform their customers of their license plate before their temporary license plate expired, not the other way around.

Reed12

Sep 5, 2016

Want to start off by saying that I'm not always an easy customer to deal with, I can be picky at times and sometimes very indecisive. However, that didn't stop Brandon T. from helping our family get the car of our dreams. He made the process simple and really cared about what car fit our needs best. My husband and I spent some time contemplating on a few cars but Brandon was patient and didn't pressure us into getting the most expensive car on the lot but told us to take our time to find something that would really make our family happy and would benefit us the most. He is very knowledgeable, friendly, and welcoming. Glad to have met such a great salesman. If you're looking for someone who is all about the customer..GO WITH BRANDON..THE BEST SALESMAN EVER! Also, the finance man I believe his name was Derek H. was very easy to work with and helped us get the best bang for our buck. Thanks you guys!

Satisfied Customer!

Sep 4, 2016

I recently purchased a new CRV and had a phenomenal experience. My salesman was Brandon Thompson and he was friendly, very knowledgeable, and courteous. I left there feeling great about the purchase and feeling that I had been given the best possible deal. I most highly recommend making your purchase from Casey Honda and that you ask for Brandon Thompson!

Latino809

Sep 3, 2016

My CRV '05 was recall to repair the airbag. They call me for scheduled maintenance, all was done quickly and well. Don matol was very helpful, polite, & professional. Thank you

Malcolm4047

Sep 3, 2016

Just had my first service on my crv, delt with Chris at check in and out, fantastic friendly person to be up front, Chris explained to me regarding a recall/update for the computer. Will be back.

Vmarks

Aug 25, 2016

Brought in my 2015 CRV for scheduled maintenance. All was done quickly and well. Don Matol went out of his way to explain all service required as well as the work completed. he threw in a car wash which was badly needed. Thanks Casey and Don Matol.

jdeloach

Aug 23, 2016

My power outlet plug wasn't working. They had to order the part and it came in two days. I took my vehicle back in and the service I received was great.

Ana124

Aug 16, 2016

My CRV was recall to repair the airbag. You gave me a new rental car, for over 3 weeks until my car was done. Don Motol was very courteous, call me to informed me how my service was going. He was very helpful, polite, & professional. Thank you

M2010

Aug 15, 2016

I bought my car in 2009 and have only taken it to Casey Honda for the service needed. I usually do my service on Saturdays, so I do not have one Team that I deal with and I have always been pleased with the results. Don Matol is SUPER! Always professional, polite and helpful. He is kind and a great resource for questions and advice!I recommend Casey Honda to my family and friends and when in the market, I will return to Casey Honda for a new car.Thanks! Mary B

tivera1908

Aug 15, 2016

The service staff and sales staff were considerate, courteous, friendly and polite! Chris (Service) and Brandon (Sales) made me feel at home. I will send friends and family to Casey Honda!

Carol

Aug 14, 2016

Had a great experience at Casey Honda, and Don Matol is the best. I had to stop driving my car do to a air bag recall, but the new car they gave me to use was great. Have my new air bag now, and my great car back, thanks Don.

Fillee

Aug 11, 2016

Thank you Don for being such an excellent representative of CASEY HONDA. You are friendly, personable and professional all wrapped together I'm new to the area and finding service for your car, physician , etc is all trial and error. So far so good CASEY!!Thank you

Fatima D.

Aug 9, 2016

I'd like to personally thank Brandon Thompson for helping me find the car That'll last, & fit my budget. It was difficult because I was so picky but Brandon didn't give up & offered exceptional customer service all the way through. Couldn't have asked for a better sales advisor & I will always recommend him.

Joe

Aug 6, 2016

Don Matol made the experience very comfortable. I will continue to service my Hondas at your dealership. Good waiting area, great communication with customer service.

mem2mem2

Aug 1, 2016

Katie is amazing. She's always looking out for me, making sure I understand what's going on with the services needed, and taking care of small issues for me.

Airboyy

Jul 28, 2016

My experience with Casey Honda was an enjoyable experience, I came in looking for a used car and fell in love with the the first car I saw, and throughout the experience, Mr. Ryan beard helped me through the process and did all in his power to make it as smooth as possible! I would absolutely recommend this dealership to a friend.

Hondalady

Jul 28, 2016

I was in for service and Allison approached me & told me that they were looking for a Honda Civic just like.mine! Allison promised me they would so care of me & give me a good deal.& they did. Allison introduced me to mike. Mike & Allison both were extremely friendly. I left with selling my honda civic & went home with a brand new civic with the same payments. I will always make sure I worknow with Allison & mike.

New to Honda

Jul 27, 2016

Twice I made appointments with Williamsburg Honda to have additional keys made for my Honda CR-V. The first time I drove 50+ miles from home to have the work done. No keys available (they had not reserved any for my appointment. I made another appointment for Monday to have it done. This time I called them. They had the keys but the machine to cut/program them was not working.I decided to try Casey Honda. Kieran was pleasant, scheduled me in without an appointment (I live in Mathews County), got the keys made, and even showed me how to access the vehicle maintenance function in the dash instruments.Friendly employees, nice waiting room. I'll be back for maintenance

ginjim

Jul 24, 2016

Made appointment two days ahead of time and same morning I had another important meeting. Don Matol had me out within the hour. This is the second time Don has helped me with my new Accord. He is extremely knowledgeable and well organized . This is my ninth Honda so I have some experience with Accords. The waiting room is full and quiet. Obviously the customers are getting treated well and are satisfied with the service. I have owned the car for three months , have taken it up through the northeast, NJ and NY. The car performs well and every thing works as advertised. I am a happy owner and happy with the service department. Don has been my primary contact.

lhasalover

Jul 18, 2016

Don Matol always goes above and beyond for me. He genuinely cares about his customers and does his best to make everything right. I originally had an appt. for an airbag recall, but before that my AC went out. I received an appt. promtply.

MCSC81

Jul 18, 2016

We purchased a Honda Accord in 2000 from Casey. We had an excellent experience and also excellent service on that car. ( It is still running after all these years). So we came back, although we do not live in the area, this year to purchase a CRV. Our salesman was top-notch and made the experience pleasant. Once again, we are pleased and have taken our vehicle in for its check-ups! Thanks to Katie, who gives us prompt service and listens to our concerns and addresses them in a professional manner. We will be back!

Robin22

Jul 18, 2016

Brandon was truly wonderful to work with .. Bringing a.my cousin in next week to look and hopefully get a new car!!! It was a wonderful experience!!!

Nancy Wagner

Jul 17, 2016

As always, this service department is excellent. I got an appointment within two days of my call, and even though I only needed my annual inspection they were great. I usually have Katie help me, but she was off on Friday so Don took over and I have to say Thank you to all for a job well done, and on time!

Rosemary Adriany

Jul 17, 2016

As always Don Matol was very helpful. I needed to prioritize the service to be done on my 2010 Fit. I gave Don a budget amount for that visit and it was respected. I will be returning to complete needed service and have my car inspected in August.

Fussy Man

Jul 15, 2016

Brought my 2014 Honda Odyssey in for a State Inspection. Was greeted promptly by Brent and Don. Both went out of their way to make sure that I did not have to wait for service. Don Matol, my Service Advisor, made sure the Inspection was done in a timely manner, to my satisfaction. Very, very professional. I give both men the highest rating for excellent service.

portside

Jul 14, 2016

Brought my 2010 Civic in for the State Inspection. As usual that service was completed in a timely manner, and the information provided on the status of the car was thorough. I am always comfortable talking with Don and satisfied with the assessments he provides. I will be back!

runner,slow

Jul 14, 2016

I keep returning for my Honda needs due to the fact that I know I'm going to receive a more than satisfactory experience because of Don Matol! He always goes beyond the call of duty and I can relax in the waiting room because I am assured of his expertise! Thank you Don! (wife of Tom White)

AmberJ

Jul 13, 2016

We worked with Allison and Joel they were very helpful and honest. Allison worked very hard to find us he right Honda! Joel is a excellent example of a great salesmen. He made the buying process so easy and stress free. We will be back for service and also next time we are looking for another Honda.

crossfire

Jul 10, 2016

I had contacted/visited nearly all the Honda dealers in the tidewater area searching for the new Ridgeline all my efforts were less than productive untill I went to Casey and Tommy Malone assured me that he could finde the color and model that I wanted.10 days later he called and said he had found the truck that I wanted,in northern VA.He personnaly went after the truck even thou it ment driving long hours in the evening.I now have the Ridgeline that i wanted thanks to Tommy.Pure Profesionalism.

Dax5

Jul 9, 2016

Bought a used car here for my son. He went to pick it up. His 1st car so he is inexperienced. When I drove it I noticed it pulled. Took it in and it needed some special alignment. The next week, the radiator blew, it sat for a few weeks due to money issues. That got fixed ( not covered by warranty) a week later the head gasket went, then after that the timing belt. With in the 1st 9 months, $3000 worth of repairs. By the end of year, $4000 worth of repairs. They refused to take it back after the 1st break down and told me sometimes you just get a bad car. It was priced $4500 over blue book and no car fax was given. Sons rookie mistake. These people are crooks. Please google and ask around before buying used from them. They sell lemons and refuse to make it right. In response to Casey Honda's response.I've given you many chances to make this right. You just continue to try to screw us over. You managers response was "Well, we're sorry but sometimes these things happen and you just get a bad car. We can do this... would you like to look at a new car? We can give you $2000 for that car WE CHARGED YOU $9000 for as a trade in. After you put all that extra money in it and ended up paying $13,000 for. $2000 sounds fair to us. But only if you trade it in for a brand new car. Yes that's how we here at Casey Honda stand by our sales!!

Larry

Jul 7, 2016

I had a 0730 service appt with Don Matol and arrived about 0715. Don took me right away, fielded the scope of work and one concern and I was able to read the paper and enjoy a cup of coffee. The oil change, tire rotation, inspection and nail puncture in driver rear tire completed in about one hour. I had a coupon and best of all the tire puncture was " on the house". My service cost was a good value.Thank you Don.

mommaperry

Jul 7, 2016

I have taken many cars to this dealership and the best part of our experience is always Don Matol the service writer. He is always very courteous, helpful and professional at his job. Thanks Don for always making our experience wonderful.

Preparedpeople

Jul 4, 2016

The man in the financing department was very unprofessional and verbally aggressive once we said we didn't want to purchase the additional coverage. I felt he was disrespectful and if we had the chance to go back and never chose this dealership, we would. The salesman was nice enough, but we definitely felt like we were getting haggled when it came to the price. We did our research and knew the price of the car before we got there and they still tried to quote us more.

Probing1

Jul 1, 2016

Collette is always great when I take my car in. Most recent was 6/24. I dropped it off; was a little late returning after 6 pm but she was there. Thanks Collette!

DHeath007

Jun 28, 2016

We brought two Hondas for regular maintenance service. Don explained what was needed for both, gave an estimate of the cost, and told us the estimated time it would take to service the cars. Don is always very thorough and friendly in his explanations. The cars were ready within the estimated time. Don explained what was done and told us aout the services the cars would need in the future. GREAT experience!

swreese

Jun 27, 2016

From the very first time I came in for service Katie gave me a very good impression of the very professional service that I could expect to receive and I was not let down. I am a customer for life as long as Katie and the team continues with the fast and professional service.

CRV owner

Jun 26, 2016

Great 1 month service with detailing the vehicle too! Thanks for the detailed oriented service that you provided for my new CRV vehicle. Excellent customer service!

JBurnham

Jun 26, 2016

Don Matol is the most thorough, courteous, compassionate service advisor we've had the pleasure of working with in years. He gave us technical data to back up his recommendations, even giving us a print-out with diagrams to help us understand our engine's function. Thank you Don for your excellent service. We look forward to working with you in the future.

jtmurphy

Jun 26, 2016

My wife took our Honda in just for a State Inspection. Don Matol has been our service rep for several years, he services our 2008 Honda and now the 2014. He took the time to ensure my wife was cared for during the wait and fully explained everything to include there were no recalls of our vehicle. Don Matol is the only reason we use Casey Honda service. He is a true professional that really cares about his customers. Thanks Don.

CRVgal

Jun 24, 2016

I drive all the way from Gloucester,Va. to get my car serviced at Casey Honda! I love Don Matol. He is friendly, professional and always has a smile for me! Great job Don!

HappyHondaOwner

Jun 18, 2016

I used to say that we drove three hours just to have Don Matol be our Service Rep. That's not true, because now we drive four hours to see him. Some people say we're crazy to drive that far because we could easily go to a closer Honda Dealer near our new home but.....Don has spoiled us and I know no one else could ever treat us better. Over the years, being the proud owners of two Honda vehicles, Don has become a friend. He is one of the kindest, caring people that we know. We are always in good, honest hands when we pull into Casey Honda, because of Don. Once again, thanks so much for taking such wonderful care of us!!!

manfromyonkers

Jun 16, 2016

Went for my 1 year service and it was a pleasant,relaxing experience with no hassles.Was in and out in a little over 1 hour as promised. Will be back for my 2 and 3 year servicing also.

PJ

Jun 15, 2016

Katherine has been my service rep for sometime now. She's very efficient, straight forward and polite.She represents the Casey brand very well. Waiting for your new Ridgeline.

Big L 44

Jun 13, 2016

Great service overall. Rep was very kind and not pushy to get work done like other places. He understood I am a person on a budget. He told me all the issues, explained cause of it. I would recommend him and give kudos to his supervisor but forgot his name. Anyways, they treat you like "normal" people who have bills to pay and very kind and respectful.

schurolp

Jun 13, 2016

Been a proud customer for over 10 years. Explains my 4 Hondas from there. Tommy Malone is the best!!!Service department is always outstanding. They always look for ways to save me money and take care of my car as if they were the owner. Katy was excellent this go around, and the speed of repair/service was awesome. Why go anywhere else. They are the best!!!

mary777

Jun 12, 2016

I spoke to the manager, Bill, he was great. He referred me to Tommy Malone, he was fantastic, he delivered the car to my home. I visited the area again for a one-month check-up and Don in the service department, he welcomed me with opened arms. My stay there was short and pleasing. I have had nothing but GREAT SERVICE at this dealership. I love it.

Patricia Webb

Jun 10, 2016

I always receive class A treatment. Service is impeccable, lounge is a great setting to read, watch TV or simply relax. Oh yeah free coffee and vending machines helps if you did't have lunch. In the past going to a dealership for service was a unfavorable task. But going to Casey Honda is a pleasure as it allows for some needed down time in a comfortable setting.

Lances2

Jun 6, 2016

Top notch in every way. Could not have been more pleased. Getting your car worked on is seldom a great experience, but I must say you anticipated every step of the way and either met or exceeded expectations. Recommending you to my friends is one of the best decisions I will ever make. Thanks so much for everything.

APreisser

Jun 4, 2016

I have bought my last 4 Hondas from Casey and have always had exceptional service. Don Matol is an outstanding service representative who is professional, caring, and thorough . I highly recommend him and Casey for your service needs.

Carlton Dancy

Jun 3, 2016

I reside in Maryland, but my family lives in the Tidewater area. I bought a 2006 Nissan Sentra from Casey back in 2012 and was pleased with that experience with Joel Morancy. He called me, got my updated information, and lead me to Lyndon at Casey Honda. They were EXTREMELY helpful and not only made sure that I received a brand new 2016 Honda Accord, but they gave me the one that I was stalking on the website! Never in my life had I gone through such a positive car buying experience! Now, unfortunately, I will have to make that long trip to buy my NEXT car from Casey LOL!

godot47

Jun 3, 2016

Took my Honda Pilot to Casey to get a repair. The driver side window would no longer operate. Received a quote for $749.00. Took my car to Big Al's....They fixed the window, works like a champ. My cost? $177.00. Now I'm no mathematician...but it would appear that Casey Honda's service estimates are grotesquely inflated.

LovemyHonda

Jun 2, 2016

Casey was able to work me in for a same day oil change. Don Matol is the best! Very accommodating, knowledgable, and personable. He is willing to take the time to explain things to me that I can understand. Outstanding service!

Travis Nichols

Jun 1, 2016

Went in for oil change and air filters. Took only about 30 mins and all the employees were very friendly and helpful. Making the appointment online is also a big plus.

Devon Holder

May 31, 2016

I've been here 3 times and every time I come Don always makes sure I'm taken care of and informing me whats coming up next with my car so I'm never in the dark about anything pertaining my car. Will definitely keep coming back.

Matt

May 31, 2016

This was our third purchase from Casey. We planned the purchase on-line, then went in early on a Saturday to finish the deal. All the paperwork was done in less than an hour, and we were out the door in our new car.

Karen

May 30, 2016

Everyone at Casey Honda was very helpful and friendly. Cody met us when we came in one evening and was respectful of our time constraints. No pressure to purchase the vehicle or come back in, and he answered all of our questions (the one or two we asked that he didn't know, he found out and answered within a few minutes). When we came in the next day, he had the car we had driven freshly washed and fuel tank full, just in case. The negotiations and paperwork went very quickly and we were happy with the car, the price, and the entire experience.

Mg34

May 30, 2016

Cody's knowledge and professionalism was what impressed me the most about my experience at Casey Honda. I would definitely recommend buying your next vehicle at this dealership. Extremely helpful and got me in and out in no time. Ask for Cody when you stop by!!

Tonya P

May 29, 2016

The last couple times that I have brought my car I for service, Collette has assisted me and has been super friendly and helpful! I really appreciate her great attitude and commitment to excellent service.

Loie Diggs

May 28, 2016

I always have a great experience when I bring my car for Honda service. Don is the head of my service group and he is fantastic!!!!

naiyafox

May 27, 2016

The moment I pulled into the Casey Honda parking lot, Rick Cutchins was already outside waiting for me ready to assist my needs in search for a new car. After being turned down by countless dealerships prior to this visit, I had little faith that I would walk out with a car today, however Rick assured me that he would get me taken car of. He pointed me to a car that I instantly feel in love with and fit my financial needs and style. From there did everything he could to make sure I drove off the lot with that car that same day. Not only did Rick manage to get the car for me, but he managed to keep the payments at an affordable price, and I didn't have to put down a huge downpayment. My experience here has been nothing but good from everyone, but Rick is a great salesman and a wonderful person who goes above and beyond what is expected of him. I recommend anyone in search of a new car, go to Casey Honda today and specifically ask for Rick Cutchins; he;ll get the job done.

timmyewing61

May 22, 2016

I was in Service on May 20, 2016 for my State Inspection and Maintenance Check-up. Collette went over everything with me to make sure we cover everything that we need to get done for my service mileage. She was able to quote me prices, to make sure that I am know what it is going to cost and to make sure that I am okay with it. I think she understands that folks today, don't always have the budget to do everything at one time, so she tells her customers to break it up over the next four or five months, so that it does not break your budget.She will make sure that the vehicle leaves Casey Honda Safe and that all her customers leave happy.I love to wait on my car, because I am a coffee drinker and love to try the different coffees that they have for their customers.I never have too long of a wait, since I am drinking coffee and looking at tv or looking at facebook,. I have been with the Green Team for over twenty-five years with Casey Honda and have never had a bad experience with Casey Honda. The folks have changed but the service is the best and I am thankful to be able to have a service team that looks after me.Thank-you and God Bless Casey Honda Service Team.

Mani

May 18, 2016

I worked with Don and he provided excellent customer service from the time I walked in to the time I left. After a days work and fighting traffic to get to my appointment, Don made my day! Thank you!

john278

May 16, 2016

Found car online and went to look at it. Exactly as described. It was refreshing to speak to someone that actually new the technical details of the vehicles being sold. Went home that day with our new car. Rick was extremely helpful and dedicated to taking care of us. Financing went very smoothly and Joe was very patient with our child. Thank you

My Pilot

May 16, 2016

Don Matol is a great person to deal with, he is friendly and makes the customer feel important. Thanks Don and thanks Casey for all your efforts .

alan

May 13, 2016

I bought this car from Casey 94,000 miles ago. The service people do a great job. Especially Katie who is one of the best service people that I have encountered. After working with Katie, I know that I am returning to Casey for another car.

Diamonds1

May 6, 2016

My husband and I were in the market for a new car for my daughter, as well as a new car for myself. We stumbled across a Used Mazda at the Casey Honda and worked with Rick Cutchins during our purchase. Also, in the showroom was the new 2016 Civic Touring which caught my eye. After they let me take the car home, I fell in love with it. Both Rick and the sales manager, Bill were very easy to work with and exceeded my expectations during the sale of both cars. Next year I will be looking for a new car for my son after he graduates college. I will be back to work with them both.Thank you!

GTWIII

May 6, 2016

Recent service on our 98 Accord for cabin filter and exterior door handle repair was accomplished on time and at the cost estimated. Don Matol, our service rep, was very attentive and followed up with vehicle status phone calls as he said he would. He is a top notch rep for Casey Service. The car was returned clean and all repairs accomplished as well as a very informative multipoint inspection; in which we got several 'heads-up' flags. We have always had good experience with Casey service, unlike the new car department when we bought our 98 Accord new some years ago. We had acid rain damage to the car right off the lot and had many issues with making it right with the Casey Collision Center. Not sure if they are still in business now, but they should not be. While I will probably not buy another new car from Casey, the service response we have received from the Service Dept over these recent years has been a delight. I would not hesitated to return for service on any other car. I can recommend the Casey Service Department but not the new car department unless management has changed. I know this was about service, but just venting.

Coach77

May 1, 2016

Don Matol and his service team mechanics accomplished prompt, quality maintenance service and state inspection for my Accord. Don is a totally professional service team manager who ensures my Honda vehicle receives the necessary maintenance for long-term trouble-free driving. Thanks Don for many years of exceptional customer service.

Bobby J.

Apr 29, 2016

I would like to thank Katie Gilbert for her excellent service with our Honda Civic!! Our dealership appreciated the knowledge you displayed with our car and fast turn around in the service department. You are terrific team player and I will return to your team again.

Bbrock65

Apr 24, 2016

Friendly staff got me in and out quickly. I arrived early and they were able to take me and I was out I no time

Jorgeace54

Apr 24, 2016

Brought my 2014 Ridgeline for a regular schedule maintenance and Don Matol provided his usual outstanding attention. I'm a frequent customer at Casey Honda and Don has always gone the extra mile to ensure we drive off fully satisfied.

Darrell

Apr 23, 2016

Don provided detailed info on the maintenance services to be provided and very informative information regarding the results of completed inspections. Also provided useful info on upcoming service needs.

HappyHondaOwner

Apr 17, 2016

My husband and I have been Honda owners for years. Our Odyssey just turned to 270,000 miles. We drive 3 hours to get our car serviced. There is actually a Honda dealer down the street from where we live, but......we are willing to make this drive for only one reason and one person....Don Matol. He has ALWAYS provided excellent customer service. Casey Honda is so fortunate to have him as an employee. Thank you Don for everything you do for us. You rock!!!

Travis

Apr 17, 2016

Don was great and informative. Wait time was less then an hour. M y second car from here. I have not complaint at all. I recommend this service with don

Love my Odyssey

Apr 16, 2016

Don Matol is by far the best Service Manager I have ever had the pleasure of working with. He is very thorough and regardless of how busy he may be, he will take the time to address/answer all questions and concerns. And, if something isn't right he will make it right. I appreciate the service we receive at Casey, but more importantly because Don Matol is on the team.

michaeljallo

Apr 16, 2016

Don Matol, Service Manager, is the reason I shop and service at Casey Honda. He is a thorough professional who gives candid advice and impeccable service. He is accommodating and yet efficient.Don is the only one I trust to supervise service on my car.

Tinaharris0722

Apr 16, 2016

Don is very professional and always provides excellent customer service every time I get my cars regular service or inspections. Thanks for providing great service.

Betty582

Apr 15, 2016

Don did a good job and as always was very helpful! I can always depend on his service and will continue to come back there!

R. Freet

Apr 14, 2016

Once again Don Matol made all the difference. He is meticulous at letting the customer know what is found and all the options and implications--including advance warning about something with higher cost implications so I could arrange a time that got the job done without the last minute cost surprise. Don not only looks out for the condition of my vehicle and quality of work done on it, he looks out for me, the customer. 1001% confidence in Don and his team. They keep me as a Casey Honda customer.

Accord & Pilot Owners

Apr 13, 2016

We've been with Casey Honda since 1998, bought four cars and will only take them to the Casey Service Department for routine services and any required repairs. When a service department tells you that there's nothing that needs to be fixed this time you know you're working with a great organization. We'll be Casey customers for life!

cptstaffordusaf

Apr 11, 2016

Don Matol and his technician team has diagnosed and repaired several electrical and mechanical issues with my 2008 Odyssey over the past several years. Each time I'm greatly impressed with their wealth of knowledge, attention to detail, and concern for me personally. I've had service performed elsewhere, but keep coming back to Casey because of Don & team, especially with price-matching competitors' promotions. Keep up the great work!!!

Goodror

Apr 11, 2016

Don in service is top notch he is AWESOME !!!! I came back to this dealership for service just because of how nice he is ! Thank you Don the world needs more people like you :)

oasis1

Apr 11, 2016

Don's team (Hannah helped as well) was able to schedule me a last minute appointment for an oil change, filter change and tire rotation. They finished ahead of schedule and I got a courtesy call from Don letting me know that my car was done. Great service and great customer service, thank you Don!

pugwash

Apr 11, 2016

I came into the dealership looking to buy a nice used car. Mr. Cutchins took all my info. and after knowing what I had to work with he went straight to work. He walked me through the entire buying process and before I knew it he had me driving off in my new car with the best deal I could get anywhere. He was very professional in all aspects of the sale. Never pushy and always looking out for my interest to keep everything within my budget. If you are looking to get into a new car go see Mr. Cutchins. It will be your first and last stop into purchasing a new vehicle I guarantee. Thanks Rick!

Robert D

Apr 9, 2016

Katie, thanks for taking care of brandon's civic last weekend, great job and great experience.

Honda owner

Apr 8, 2016

As a military family we have moved from the East coast to the West coast and Don Matol is by far the best Service Manager we have ever had the pleasure of working with. He is very thorough and regardless of how busy he may be, he will take the time to address/answer all questions and concerns. And, if something isn't right he will make it right. We currently live in AL, but still bring my vehicle to Don - that's how much we appreciate the service we receive at Casey, but more importantly because Don Matol is on the team. Thank you Casey! We also like that Casey will match any competitors advertised price.

jeff5

Apr 8, 2016

Don is a pleasure to deal with. He is very thorough in the explanation of everything throughout the entire service process. He is very concerned about the customer needs are met. Thanks for the wonderful experience, again Don.

Ken

Apr 7, 2016

Don Matol the process. always does an excellent job processing my cars for the required service. Don is very professional when dealing with customers. He thoroughly explains all the required maintenance and or repairs, and always keep me updated throughout the process. Great customer service is the reason I have all my repairs and maintenance done at Casey Honda.

Morgan

Apr 5, 2016

Service manager Don was excellent. A previous Casey dealership advised my daughter that she needed 4 new tires. During service Don checked and advised tires were not needed at this time. Great experience with Don not so much with Casey Toyota.... A little disappointed.My daughter goes to Casey Honda because she purchased the service package. A couple of months ago she went to Casey Toyota to get a tire replaced, as we live closer to them. She was told by a service advisor there that she was in dire need of tires. I have a Toyota that is serviced at Casey Toyota; however after this experience I am not sure if that will be the case any longer. I am not sure if they were trying to "get over" on her because she is a female or what. But, again I am very disappointed with the service advisors at Casey Toyota.

Ems

Apr 4, 2016

Don Mato and the service department were excellent in processing my car service. Pleasant expedient and kept me updated on progress. A little confusion initially but rapidly clarified.

Ken

Apr 4, 2016

Ms. Stevens did an excellent job of keeping me informed on the progress of my vehicle and gave me a heads up on my Pilot's timing chain work with the price of parts and labor and the best time to come to the dealership. This helps me plan better for the cost. Thanks

ginjim

Apr 3, 2016

This review is on the occasion of our first service visit. Meet the various service persons involved and felt that our needs would be met. Good experience.

Amy F

Apr 2, 2016

I was able to bring my 2010 Honda Fit in for its state inspection in a timely manner and Don Matol is my service manager. He always makes my trips to Casey Honda pleasant, always remembers me by name, is nice, informative and knowledgeable. He is one of the reasons I bring my vehicle to Casey Honda 98% of the time and the other 2% I usually regret. Thanks Don!

Danielle

Apr 1, 2016

Honda really made me feel like I was a priority to them. Don was great, attentive and friendly! He definitely made up for any inconvenience from the dealership end. Great job Don! You were the best!

steveshariwelch

Mar 30, 2016

I want to thank Honda for making a perfect choice for a Service Agent, Collette Stevens. No one wants to hear that they need a repair on their car, but it comes a lot easier when the news is given by someone that you trust. Collette always has the best interest of her customers at heart and when she tells you need something, you know it is necessary and not just a sells pitch. She always maintains the same respect and kindness for her customers, even if the customer is upset and not showing the same respect. I am in management and know that the first person of contact is the one that determines the opinion of your business. Thanks you for fair and honest service. Thank you and have a blessed day.

DHeath007

Mar 28, 2016

We brought in our 2007 for new brakes. 27-pt inspection was done, new brakes and rotors installed. Excellent service. Mr. Matol kept us informed of progress along the way, and we feel confident that car is in top condition.

Anthony

Mar 26, 2016

Don Matol goes out of his way to insure you understand everything that is being done to your car. He answers all questions, great job Don.

DocM

Mar 26, 2016

Needed an oil change and some other items serviced on the CRV. Catherine got everything lined up in short order and I went off to the customer lounge. Catherine mentioned it might take an hour to complete the service. Less than 45 minutes later she showed up with the good news that the CRV was ready. Great service in less time than anticipated. All good

ORJordan88

Mar 26, 2016

Ms. Stevens gave me amazing service! She broke everything down into words I can understand, was patient kind and funny. If you take your car here bring it to Ms. Stevens! There is nobody out there like her!

Thomas Charlock

Mar 26, 2016

Simply well done. A mechanical problem (rock jammed in brake) was spotted during inspection and duly fixed. This is the level of service that I've come to expect from this outfit.

jtmurphy

Mar 23, 2016

Have been using Casey Honda service department for 8 years, have always received courteous and customer friendly service. No high pressure, they fix what you ask for.

Todd Palm

Mar 22, 2016

I started the car buying process by getting qualified for financing first. Then I used TrueCar.com to get the best price. Casey Honda provided the best deal. I worked with Alex and Donna via email and I worked with Rick and Joe at the dealership. I was in and out of the dealership in under an hour. The car purchase was a surprise for my wife and they staged it really well at the dealership with a bow and balloons in the showroom. Well done!

Calisurfer

Mar 21, 2016

Both Ryan & Alyx were super considerate of our personal circumstances, (recent job change & new baby limited our availability to be at the dealership).We were able to finalize all of the negotiations via email with Alyx and then when we came to the dealership, Ryan was very accommodating of our limited time. He helped us to understand all the features of our Pilot and answered or got us the answers to any questions that we asked him. Ryan made the delivery process very smooth and easy. He also checked in with us after the sale to make sure we were still loving our new SUV without being pushy or obtrusive. Ryan & Alyx made our new car buying experience at Casey Honda a real pleasure. No down side. Thank you!

RPY

Mar 20, 2016

Don Matol always makes sure that the required service is completed and is very interested in assuring that I am satisfied with the service provided. The whole staff is helpful and very friendly. I am satisfied 100%. Thanks

buttercup127

Mar 17, 2016

Since I've had my CRV, I'm dealt with this dealership and refuse to go anywhere else. Words can't explain the care, concern and the ability to go above and beyond to help. It's been a rough year since my mom past and the worry of my truck going down adds on to the stress. Katie and her team, (the blue team) are so kind, helpful and help put me at ease every time. If they could only understand my appreciation of their magnificent job of helping me and my CRV. I am and will forever be, a Casey Honda customer. I love these guys.

Danny

Mar 14, 2016

Collette and Don are great people to deal with. I dealt with Collette for my Odyssey the first day and then Don for my CRV the next day. Both provided detailed explanations of repairs and services needed and the time to complete. The entire service staff is pleasant and easy to work with.

happydriver

Mar 14, 2016

I was nervous as I drove into Casey Honda, but the kind friendliness of the staff, in particular Katie, calmed me and made the experience amazing. I am so grateful for their understanding and professionalism. Casey provided a shuttle to drive me home and pick me up when my car was finished. They went the extra mile in providing professional service in a courteous and friendly manner. I have already recommended Casey Honda to a number of friends. Thank you.

diggdug13

Mar 12, 2016

I only schedule my car service with Don he is the most helpful person to deal with, he explains the work in simple helpful terms, he is always prompt, courteous and follows through with everything. the service department are all professionals and fix the issues quickly great group of technician. I live closer to peninsula Honda by a long shot but the service is better at Casey.

Jim

Mar 11, 2016

Casey service personnel have provided excellent service since I bought my CRV new from you. My last visit for oil change tire rotation windshield wiper replacement was again an excellent experience. I now live in Mechanicsville, VA but continue to have my Honda serviced by Casey!

CRVer

Mar 9, 2016

I only schedule car service when I know that Don Matol will be there to explain the work to me. Nice to have someone to trust.

jb61

Mar 9, 2016

Don was very helpful and efficient as always. He does a great job explaining what is happening with my vehicle and what needs to happen now and in the future keep my car running well.

Tommygun37

Mar 9, 2016

Bought a new civic in July 2015 & every time we have brought the car in for scheduled maintenance and oil changes, Don Matol is ALWAYS very pleasant & explains everything to you so you understand what is being done. He makes every experience with us an exceptional one!

Carol

Mar 5, 2016

Great service from Don Matol. He always explaines every thing so this old lady can understand, and writes things down for me to do in the future. Thank you so much for all the help.

hondachick

Mar 2, 2016

Excellent service, as usual, from Don Matol. He always goes out of his way to make sure his customers are happy. I make it a point to schedule all my services with Don.

Teacheraw22

Mar 1, 2016

Due to working early j typically use the night/owl drop off. The area is well lit and I feel safe. On my last visit I questioned a service that had been performed on my car that I hadn't authorized. They quickly apologized and took care of the charges. The staff is friendly and knowledgable.

Fred808

Feb 27, 2016

Always great service from Don Matol. Positive experience every time we need to get our Accord in for any kind of service. Thank you so much!

lhasalover

Feb 25, 2016

On a prior visit, a light was forgotten to be changed. I brought it back and it was done instantly at no charge. However, Don felt so terrible about it that he offered me a complimentary car detail. He is always very thorough and explains every detail. Very eager to make your experience a great one.Thank you Don!!

Nancy33

Feb 25, 2016

My experience was very positive. The young lady that took care of my Ridgeline kept me informed on what my vehicle needed, and got it done in a very short period of time. I have never had any issues with my service at Caseys Honda!

JRP

Feb 22, 2016

My review is short, but not emblematic of my experience. I received exceptional support thanks to Collette Stevens. She is a Superstar, very responsive and supportive.

PLM

Feb 22, 2016

getting your car serviced is always a pain, but Don Matol has made this process effortless and it is always a pleasure to have him assist me with my service needs. I always ask for Don matol and he is a real asset to Casey Honda. His customer service is exceptional!

Happy customer

Feb 20, 2016

Don is an excellent employee. He takes the time to carefully explain each process. He makes each customer feel as if he is a VIP. Kudos to Don and his team

Bushviper223

Feb 18, 2016

On 2/16/16 I went to Casey to take a 2nd look at a 2013 Honda Odyssey EX-L that I had test driven a few days prior. We sat down with Derek, the salesman we spoke with previously, and came up with an agreed upon price. I advised them I was selling my vehicle on 2/18 and would not be able to buy it till then. I asked if I could place a hold on the vehicle. They advise their was a fee, which I agreed was ok. He then asked if I wanted to take the vehicle home over night. I initially decline due to the fact I lived an hour away and would not be able to bring it back the next day. Then Derek said he would talk to his manager (Darrel Heaton) and see if I could just bring it back on 2/18. I was told that the vehicle could not be sold while it was in my possession. This was verified by the manager, Darrel. On 2/17 I was called and advised that I needed to return the vehicle because another sales person had a buyer ready to sign, or that I needed to pay $1000 to hold the vehicle. I told Derek that, that was not the original agreement we reached and that they knew I was unable to return the vehicle that day. He agreed with me and said he would talk to his manager and cell me back. He called me back and told me we would stick to the original arrangement and that he would see my the next day, that I could buy it then if I still wanted too. On 2/18 I called the Derek and told him I was on my way, he said he would see me when I arrived. Upon arrival we sat down at his desk, me with our agreement in hand ready to sign. This is when I was advised that the vehicle had been sold while in my possession by another saleswoman (Tiffany) and was approved by manager Darrell Heaton. No explanation was given, other than it was their vehicle and they could do what wanted with it. The only resolution offered was a new vehicle, which was a good deal over my budget. Bottom line is; I was talked out of placing a holding fee, and encourage to take the vehicle home under the false promise that I could not be sold. Extremely disappointed in the lack of customer service from all staff especially the managers.

PHILIP GARRETSON

Feb 16, 2016

Don our service advisor is great. Very helpful and eager to help in any way he can. I have had a problem with my new 2016 Pilot and he is trying his best to resolve the issue.

sabbotage

Feb 16, 2016

My service adviser, Don Matol, is top notch. He always goes above and beyond what you expect from a dealership service department. He lets you know what to expect before they do any work and after the work is completed, he lets you know of things to look out for in the future. He is always kind and smiling and makes having to have your care serviced feel not so worrisome. I take all my cars to Casey just because of Don. Casey also has appointments on Saturdays that fit my schedule. When I go in on Saturday, Don is not there but Kyle is always helpful. He is friendly and knowledgeable. Don and Kyle are Casey's Dynamic Duo.

Britt Will

Feb 15, 2016

Words cannot describe how Thankful I am that Casey Honda is in my neighborhood! (But I guess words are going to have describe my experience so I can type this review)About three weeks ago I found out from another Honda dealership (not Casey) that my 2000 Honda Accord Ex had an oil leak (v tech solenoid, and o ring need to be replaced ). They gave me the paper work and were confident that it was in location that they found. However, my husband and I believe you always need at least a second opinion to confirm what someone is saying....especially if we are going to spend money.So a week later I took my car to another trusted dealership that was not Honda to see what they could find. Well to surprise, they came up with something different from the other Honda dealership, and their quote cost more money than the other Honda dealership, and they were assuming they knew the answer to my oil leak. So my husband and I got online, and said, "well we are going to have another dealership look at it". We thought it would be best to go to a Honda dealership. I communicated with him I was not going to the first Honda dealership because they lost my trust. So we got on google, looked at the reviews, and decided to give Casey Honda a try. Well you know what, I thank Jesus for Casey Honda because they did not come to me with "probably this" or "maybe" or "we think its that" they came to me with solutions and the truth. The truth was there was so much oil under my car that they could not find the oil leak too! However, Katie (Katherine Gilbert) told me what they could do. She communicated with me that they will inject a neon color liquid through the oil system that will determine where my oil leak is coming from. The only requirement is I would have to drive my car for 500 miles. I said okay no problem. I had to go out of town anyways. But it doesn't end there Katie communicated with me that one of my transmission mounts were cracked in half, I asked if I could see it and sure enough it was cracked in half. With all this being said I wondered, "why didn't the other dealerships communicate this information with me?" So I scheduled to have the transmission mount fixed the next day. The transmission mount was shipped overnight and installed by 10 a.m. As I was waiting for the okay to come pick my car up Katie communicated with me that she knew where my oil was leaking. It was the oil gasket. She said they had the part in and they could replace it and it would be ready by one. She also communicated that they would send a shuttle to pick me up if I need one. I did not need to utilize their shuttle services, but I was appreciative that it was an option. I picked up my drove it out of town, and my car is driving completely fine. I have not smelled or seen any oil leaks since it was repaired, and my car has not signaled for any maintenance services. I know that God was looking out for me as I did my part to research to find a great dealership. HE was exceedingly gracious to me by allowing Katie, and all the men who worked on my vehicle. I think it was Hunt and Hank??? a young Caucasian guy and someone who worked there for like 22 year... and another guy. Also Grant the manager took the time to listen to what I had to say which speaks volumes for someone at his level. All in all I am Casey Fan, and will send people their way. In conclusion, Thank You,B. Williamson

Luzmaria26

Feb 14, 2016

I feel happy to take my Car to the Casey Honda dealer. Is was a great Service. I will recommend to my family and friends.

Troth

Feb 14, 2016

Collette did an exceptional job coordinating our walkup repair of our 2005 Accord hybrid. Since locally unavailable parts were needed, she provided a loaner for the weekend until the repairs were completed. The repairs were done within three days. The two points that were less satisfactory: Collette had a day off when the repairs were completed. No one picked up the slack to let us know that the car was ready. I called to find that it was available. The technicians did not clear the check engine light after the repair was completed. That required a return to the service department and a one hour wait to clear the fault. In all a good experiance that needed a little help towards the end of the process

TC

Feb 13, 2016

Collette was a huge help in getting us hooked up with a transmission cooler for a towing package and giving us a loaner for an extra day. This will allow the Honda pilot to pull heavy loads.

gloraye

Feb 12, 2016

He is always helpful and keeps us informed and up-to-date on all our service needs. We are so glad to be with Don's team.

Mont879

Feb 12, 2016

In Don Matol ,Honda has an excellent and knowledgeable service representative. It is always a positive experience working with Don and his team . He is always willing to go go the extra mile.

linda

Feb 11, 2016

i had a very good experience .and I have recommended casey Honda to others . if fact they purchased an accord.their only worry is about the service dept. but we assured him that we have only good experiences when we visited and fully expect he will have the same.

Coastietom

Feb 10, 2016

Showed up early and drove right in. Didn't have to wait for someone to come take care of me. Was guided to my service manager and checked right in. Was so good there, They got me to buy a new 2016 Accord Touring Sedan while I waited (that was one of the main reasons I was there besides an oil change on my Odyssey). Have been here for all of my services on my Odyssey and have always been pleased.

Moose

Feb 9, 2016

Had my car in for servicing, they pulled it right in and got to work, they showed me where I could wait, they took care of my cafe and me. Great Service, Great People.

honda lady

Feb 8, 2016

Very courteous and friendly. Good experience. Time was very satisfactory, did not have to wait coming or leaving your establishment. Thank You for your professional team.

macmomma

Feb 8, 2016

I had my oil changed today and had them check out a couple of noises that I had been experiencing over the last few months with my Odyssey. Unfortunately, due to heavy rains at the time, it was too loud for them to hear any noises my van may have been making. However, I was told to just stop in one day, when Im in the neighborhood and my van is making those noises, and they will get a technician to ride along with me so he can hear the noises as well. I appreciated this flexibility and helpful gesture, and will be sure to stop in at my convenience. Thanks Katie for offering a solution to figuring out what those mysterious noises are.

Karen Y.

Feb 7, 2016

Purchased a "Certified" used Honda only to find that most of the Honda "Certified" repairs were not actually completed but were signed off as complete by Technician, Tyler Fary, and Service Manager, Grant Meadows.They have been servicing the car for almost a MONTH.

PaulaRP

Feb 6, 2016

I bought my 4th new car from Nino. I must say that he was the best!!! I've never experienced such great service. He made me feel like I was in control of my purchase. There was no pressure and he made sure I got exactly what I wanted and nothing less. He made everything so much easier and more convenient for me. He always had to stay pass his hours, but he never made me feel like I was an inconvenience for him. I would definitely recommend him and this dealership! Thank you Casey!

New Pilot Owner - 2016

Feb 5, 2016

Casey Honda was the only dealership in a 150 miles radius that had the exact description of the Honda Pilot 2016 that we wanted. I used the USAA buying service. Alyx, from internet sales, called me to confirm the Pilot was on their lot. After making a deposit, my wife and I traveled to Casey Honda to make the purchase. We were matched with this extraordinary salesman, Rick Cutchins. Rick was excellent! He took care of all of our needs and questions. He was an expert on the car operations and patiently and effectively taught us all we needed to know. I have dealt with many car salesmen over the years - purchased 11 cars - and Rick is by far the best I have had. He is a credit to Honda in general and to Casey Honda in particular. Rick is the kind of salesmen that will help your already outstanding dealership soar even higher.Thank you. Sincerely,Bobby LittleManassas, VA

BLITTLE

Feb 3, 2016

Everything went perfectly from the first phone call I received from Ms. Alyx Carneal. Not only was she pleasant on the phone, she made this process exceptional. I told her that we wanted an EX-L Pilot and when she told me they had one in-stock in the exact color choice we wanted, I couldn't believe it. She called me back right away to verify it was still available then we put a deposit down to hold the Pilot until we could make it down there. She made it that simple. Then we went in a few days later and met with Alyx and she introduced us to Rick who did all the paperwork. We got through all the paperwork with ease and before we knew it, we were driving away in our new Pilot. Thank you both for the great work! We recommend everyone to Casey Honda, Rick and Alyx if they are seeking for a great car buying experience. Thanks again Rick and Alyx!

mobass

Feb 3, 2016

Although I have been coming to Casey since the 1990's, I am still very impressed with their customer service dept. Twice recently I've needed a quick service, and the service Dept found a way to squeeze me in for an appointment. Many calls to Priority, and no appointments available. Just called and the same day was able to get my inspection done, and they did it for free. Thank you Casey Service. Maureen

Moose

Feb 3, 2016

I had worked with other dealerships but Casey Honda sold me the car as soon as I talked to them on the phone, they know the stats and specs on all there veichles, they are verly helpful and willing to help, Jonathan Hersman by far is the best, so request him when you go\call.

Vmarks

Feb 3, 2016

Don Matol is the best Service Technician I have ever dealt with during my 27 years in Newport News. He ensures all details are taken care of and goes way out of his way to help you with any questions you may have. Casey Honda is well served by his service.

JimT

Feb 2, 2016

Don Matol provides the best customer service I have ever experienced. Always checks his mechanics work before releasing my CRV. Great quality control. I moved to Williamsburg but continue to have my car serviced in NN because I know I'll get the best service from Don.

Catzlady

Jan 31, 2016

I recently came in for my yearly state inspection. As always, I was warmly greeted by my service advisor, Don Matol. He always takes care of me with excellent service and advice. I didn't have to wait long at all for my state inspection and everything was taken care of for me. He even replaced my rear brake light bulb for free! I really look forward to visiting the Casey Honda service center & seeing Don's smiling face. Thank you, Don, for always making sure that my experience at Casey Honda is a positive one!

LeAnnR

Jan 31, 2016

I have yet to have a 'bad' experience at this dealership. Don Karol has been my service person since first taking my Honda to this dealership and I have a trusting relationship with him as he sincerely represents this company. He is always realistic and upfront about what attention my car needs and he also puts things into perspective as far as what can be a safety issue. This is why I feel there is great trust and that this dealership is the best to have service done on a vehicle. Thank you Casey Honda!

Aerving1

Jan 26, 2016

This was my second purchase from Casey Honda and I left with the car I wanted and the price was right! Rick Cutchins was awesome from start to finish! He made sure I got just what I wanted and didn't stop until I was happy!

cah2016

Jan 26, 2016

For many years I would not have considered buying a car from a Casey dealership. However, I emailed the dealership to inquire about a particular used car. I talked with Jaime who was so very helpful and knowledgeable that when I decided on a new car, I spoke with her again. She have me firm answers - not maybes or abouts (if you know what I mean). Because of Jaime I went to Casey Honda to purchase my new CRV. At the dealership Jaime introduced me to Rick. What I said I wanted was respected. Rick at no time tried to sell me a more expensive car. He did provide me with options for financing and lots of information about the car I selected. There was no need to haggle. I did my homework and knew the Casey price was as low or lower than any other local dealership. Information about dealer prep costs was clearly posted. I knew what I was getting and what it would cost me. I had a very good car buying experience and would be glad to recommend friends deal with Rick and Jaime.

Hammer67

Jan 25, 2016

We couldn't have asked for a better sales person. Richard Cutchins was courteous, helpful and very knowledgeable about the vehicle. He gave us a no hassle, straight up negotiation over the phone. Otherwise, we would not have driven 30 miles out of our way to purchase this vehicle. Great experience!

Hamiltonsd

Jan 22, 2016

Thanks to Colette for all of her help. Making sure I had all the service needed taken care of and list of future needs to keep my Pilot on the road.

Jorgeace54

Jan 21, 2016

A special, THANK YOU to Don Matol, great Assistant Service Manager!!! Very courteous, polite and does a great job in explaining details of my vehicle. He always ask if I have any questions or concerns about my SUV. Recommend him 100%, Keep up the GREAT work!!!

CLaxton

Jan 20, 2016

With me being a softball/baseball mom I have to have enough room for bat bags & other gear, all I had to do was tell Cody this & he knew right away the kind of vehicle I was in need of. He was right on it when it came to getting the papers filled out & with any questions I had. I will definitely be buying my next car from Cody!

Happy Honda Owner

Jan 20, 2016

Once we finally decided on a car, Cody was quick and efficient with our paperwork. We were driving off in our new car before we new it! Many thanks for a quick and easy experience!!

rayam

Jan 20, 2016

I purchased a 2015 CR-V and this car is the 5th Honda I have gotten from Casey Honda since 1988. As usual, the buying experience was quite pleasant. Tiffany Weddle was very familiar with all of the new car features and answered all of our questions. By the way, all of the Hondas that I purchased previously are still in our family, except for the '88 Accord (I'm sure that it is still in service somewhere)!!

scarson10

Jan 20, 2016

My husband and I had done some internet shopping for a 2016 Honda Pilot and found one at the Casey Honda dealership. We wanted to take it for a test drive and were greeted by Cody. Cody was extremely helpful, extremely knowledgeable and totally personable. He didn't push us into buying the car (even though we already knew we wanted it)! He was speedy through the process and made purchasing our new car so easy! Thanks SO much, Cody!

bexr21

Jan 17, 2016

Don Matol is so great! He always does such a great job explaining and making sure I understand what is being done to the van. The thing I love most is he always gives a heads up to what is to come on the next appointment.

accord

Jan 15, 2016

Don Matol is amazing. Although he is a man his mind understands what a woman is explaining to him!!He goes over what was done and explained what the letter was for that we received in the mail. Don, thanks for all your help and answers to our questions.The Aiellos

L_Hitz

Jan 15, 2016

Our experience with Casey Honda was very pleasant. Everyone there was very welcoming, from the sales manager to the lot attendant we were acknowledged as people, not dollar signs. Our sales associate, Rick Cutchins, was very accommodating and enthused throughout our experience; there was never a dull moment. He was persistent with ensuring all of our needs were taken care of and all questions were answered. Car buying is often a dreaded task for most only because you expect to have some money hungry salesman virtually trying to put the car down your throat or being so persistant, that it creates a cloud of intimidation and anxiety. Well, Rick is not that kind of salesman; he didnt put up a facade, didnt make us feel obligated, and connected with us on a personal level. If you plan on checking out this dealership. Go straight to Rick!

Davis3

Jan 14, 2016

After dealing with an irate customer she didn't allow the situation to deter her attitude toward those waiting. She was very helpful in getting me in and out, and scheduling my next appointment

Logan33

Jan 13, 2016

I test drove a grand Cherokee with Rick Cutchins and was very easy to talk to and provided all the information I needed. Rick had a customer when I came back to purchase the vehicle and we then had Tiffany help us. She was great and also provided all the information we needed. Loved the car and the service.

BeeBee13

Jan 12, 2016

I stopped in at the last minute without an appointment, and was expecting either a lengthy wait or being told I had to schedule an appointment and return at a later date. I was really impressed that my car was ready within an hour, especially considering I left another place of business because they told me it was going to be a 5 hour wait. Thank you all for accommodating me, and I will make sure to schedule an appointment next time.

gls

Jan 11, 2016

Don Matol again exceeded my expectations when bringing in a "new to me" used Odyssey for its first service to Casey Honda. He quickly identified any recall and extended warranty items and had the vehicle checked out comprehensively to ensure the items were taken care of before the warranty ran out. On top of that, when Don and the technician team noticed a critical item left behind, they quickly remedied the error and did more than "make me whole" but truly went above and beyond to ensure I knew they had my safety and best interests in mind. His integrity in identifying and correcting the issue is one reason I will continue to bring my vehicles in for service at Casey Honda.

delsolredhot

Jan 9, 2016

Don Matol Is the "Ambassador" of Casey Honda. He always greets me by name and is extremely attentive. He never let's "anyone" down. He's the consummate professional who always "follow up" to ensure that everything's working fine. If I were to rate Don Matol I couldn't put the number of stars on the page because it would be too many!!!!! If I were writing a performance report on Mr. Matol I would give him a "Definitely Promote"!!!! He's ready for increased responsibility!!!!!The Automotive service department is "out of this world"! They are the "unsung" hero's who work behind the scenes taking care of our cars and "DEFINITELY" needs to be acknowledged!!! The service department automotive crew are a superb bunch of talented professionals who always gets it right!!! They keep our Honda's "humming" like a "Swiss" watch!Great job Honda Team!!!Great Job Casey Honda!!!

kastokes_

Jan 9, 2016

I always come to Don when I get my car serviced and he is always so polite and attentive, while throughly explaining everything being done to the car. Excellent service as always :-)

michaeljallo

Jan 7, 2016

I continue, after several years, to be most impressed with my Service Representative, Don Matol.He is careful to explain what the service will entail, ensure all my questions are answered, then follow-up with me to ensure the service was performed to my expectation and satisfaction.Don offers advice on needed future service, noting what service repairs can wait and which ones might become a safety hazard if I wait too long. I will not go to any other Service Rep other than Don Matol. He is the best.

Diaz93

Jan 6, 2016

Came for an oil change and work on transmission, was given a quick quote on everything I inquired about and was offered to schedule a future appointment too but nothing too pushy as is often the experience. No complaints this visit and I would definitely recommend Collette be your service writer of choice.

Vatrigirl

Jan 6, 2016

I have been very happy with Casey Honda ever since I purchased my Odyssey over 10 years ago. Our family currently has two Hondas which we have serviced periodically for preventative maintenance. The service teams have been excellent over the years. Our family first started with Fred up until he retired several years ago and we are now with Don's team and couldn't be happier. Don is always ready and willing to turn our cars around as quickly as possible and get us on our way. He is always polite, professional, and knowledgable. What more can you ask for? Plus, I love the rental car and shuttle service too.

Greg

Jan 5, 2016

Our daughter was home for the holidays and I took her car in for a service. Service was fast and complete. Everyone in the service department were professional and courteous. Great experience.

lovemyhonda

Jan 3, 2016

I always ask for Don's team when I have to have my car service even for an oil change. I feel that he tries to do his best to make sure I receive great service. He listens to my concerns and assures me that he will take care of the problem. As a women, when I leave I do not feel that I have been taken advantage of with a service I did not need.

DAVEA

Jan 2, 2016

I took my Honda CRV in for inspection. My service advisor is Don Matol. He pointed out unusual corrosion on the positive battery post. I cleaned up the corrosion but it came back in a few days and it had compromised the positive cable which had to be replaced. Although the battery was not that old, it appeared to leak acid at the post. I also had the battery replaced. The service was done very well and Don was extremely helpful and courteous.

Kenesha Moorehead

Dec 29, 2015

I am truly grateful and happy with my buying experience with Casey Honda. I am exceptionally grateful for my sales person Mr. Stephen Labelle. He was very professional, knowledgeable and patient with me on choosing my new vehicle. I will highly recommend Stephen to anyone as their sales representative. I thank you so very much.

Ms. Irvin

Dec 23, 2015

Ms. IrvinDon Matol is the BEST service manager! Always keeps me informed about the care of my car and service. Super courteous and knowledgeable!

rwhiteathpe.com

Dec 23, 2015

Great service, was ready at appointed time. Service performed fast and complete. team was courteous and explains everything that needs to be done on my vehicle

Upset customer

Dec 22, 2015

I have been dealing with Seth for well over a month now. Most people when they buy a car they don't have to keep going back to the dealership every weekend. I have. Why? Because Seth Garcia isn't half way decent in handling paperwork. I bought a car over a month ago and I still have no tags, my finance company doesn't have they car info from the dealership, and I'm always having to bring something else down to the dealership. Don't dare try to call to resolve an issue your having because the salesperson can't do his job, because he nor will anyone else at this dealership take or return your call. I wouldn't recommend this place to my worst enemy. Save yourself the headaches and financial mishaps with this place and go to another dealership because this place and Seth could care less.

Pooch

Dec 20, 2015

Don Matol is the BEST service manage we have EVER worked with!! Knowledgeable and professional! He truly cares about the customer and is a person with the highest integrity!!! Give him a HUGE Xmas bonus.We also met with Lyndon Ombac about a new car (Pilot) and he is exceptional!!!! He knows his business ans easily answered all our questions. I can't imagine a BETTER, more knowledgeable sales person. You need to give him a raise and keep him at your delaership!!!

konaisg8

Dec 17, 2015

Don Matol is terrific. He is courteous and explains everything that needs to be done on my vehicle. Don's customer service is great. I would highly recommend him to anyone. My car was serviced on 12/14/15 .BJM

bekland

Dec 16, 2015

Don takes excellent care of his customers and always goes the extra mile I will always buy a car from Casey Honda if he is working there

Klkpitt

Dec 13, 2015

Great experience! Thanks for everything Don! No problems and great timing! Lots on answers and explainations! It's great working with Don each time! Thanks!

Love my Odyssey

Dec 11, 2015

Don Matol has been my 'go to' service writer for over six years. He continues to provide exceptional customer service. He takes time to explain everything & my car is finished in a reasonable time frame. He is THE BEST!!!

deshi66

Dec 10, 2015

Went there on December 8, 2015 for oil change and software update for my 2013 Honda Accord. The lady who helped me out was awesome. The job was done sooner than expected. The whole experience was so pleasant, I am now hooked!!

EVAFERREIRA

Dec 10, 2015

Don has continued to provide exceptional customer service. He takes time to explain everything & my car is finished in a reasonable time frame. He is THE BEST!!!

West Point RN

Dec 10, 2015

It has been several years since I've had a Honda and required the service of a Honda Dealership. I researched the reviews of several dealers in my local area, but Casey had the better recommendations. I have recently gone through a lot of dissatisfaction over maintenance of my truck at that make's local dealership and decided to do a little research this time.Collette was great in explaining what was to be done and answering any questions I had. The work was done in a timely manner. We discussed options for the drop-off / pick-up of my vehicle for future maintenance since I live about 40 miles away. AA in all, it was a very pleasant experience. You have got my business.

Cking414

Dec 6, 2015

Brad was very welcoming,knowledgeable about the products we were looking at and willing to ask another salesperson if not sure of the answer. We were shown 3 vehicles - the new HR-V and two different CR-V's. Each vehicle had its plusses and minus but i walked out a happy owner of her very first brand new car since I started driving 28 years ago. The CR-V Ex is fun to drive and has lots of bells and whistles.Will recom Casey Honda and Brad to anyone looking for a new vehicle.

HappyHondaOwner

Dec 5, 2015

Once again, we got EXCELLENT service at Casey. We are a Honda family and that stems from the fact that we are ALWAYS EXTREMELY SATISFIED with the results of our service. The man behind this, Don Matol, is the true reason we are willing to drive 3 HOURS each way to have our car serviced at Casey. We moved away from Newport News, but we still continue to return to Casey for our vehicles, because of Don. He is so kind and caring. He makes us feel like family. Casey is truly lucky to have him as an employee! Hondas are the best. My Odyssey has 258,000 MILES and is still going strong. Thanks for everything!!!

inhock4u

Dec 4, 2015

Our salesman Brad did a great job. The CRV is a great car. I'm a happy camper. The dealership was clean and comfortable. I highly recommend this business.

Rugrats

Dec 3, 2015

I had a appointment to get a oil change and tire rotation. The service too 30 minutes. All the employees I felt with were very nice. Great service all around.

TC

Dec 3, 2015

It was a pleasure working with Jonathan from the initial phone call to driving the car off the lot. He helped to make the car purchase a positive experience.

rotorhead

Dec 1, 2015

Very helpful and job was done on a very decent time. Plus they are open on black friday. I only had hope they had black friday deals for services may be a free oil change voucher or something

APreisser

Nov 30, 2015

I have dealt with Casey Honda for years and have always found the service to be excellent. Special thanks to Don Matol, Derek Holden, and Tiffany Weddle for excellent and professional service.

Jrstof

Nov 29, 2015

We experienced car troubles while traveling over the Thanksgiving weekend. Being more than 1000 miles from home with mechanical problems made us very concerned. Through the on-line scheduling service (which was superior to other local dealerships), we were able to get an appointment early Friday morning after Thanksgiving. The problem was identified quickly and we were provided with the peace of mind to enable us to make the return trip home without concern. Don Matol provided extraordinary service for which we are extremely grateful. The service provided saved Thanksgiving weekend! Thank you very much!

Texas home

Nov 26, 2015

I live in San Antonio, Texas but have family here so I use your dealership anytime I need service. Never disappointed and am in and out on a timely basis. Facilities are very clean and that is important to me.

Tking

Nov 22, 2015

Went in for routine maintenance, it was a pleasant experience, with polite, smiling face. Kyle listened to what I had to say and responded accordingly. I was very pleased with the service I received, I was in and out in about 40 minutes.

2ndtimehondaowner

Nov 21, 2015

Katie/blue team/oil change. She was professional, kind and the wait was not long at all. Great experience. Katie and Vera are the best!

fc

Nov 19, 2015

I can't say enough good about Don Matol. Once again he has made getting your car serviced a pleasant experience. Casey Honda is lucky to have him!!!

SKINNYLEGGS

Nov 18, 2015

Grant was great. Work was done as was expected. I have dealt with him before and he has always treated me right. Look forward to working with him again

Chris23233

Nov 17, 2015

Tiffany was very knowledgable and was very professional. She helped me get a fair price and made the experience so easy! I definitely recommend and I will purchase from her in the future!

michaeljallo

Nov 16, 2015

Don Matol continues to exceed customer expectations. He is professional, thorough and accommodating customer needs. Casey Honda Service Dept technicians similarly are the very best. I will not take my Honda to any other location for service.

regina

Nov 15, 2015

Brought my Honda in for routine service. I was in and out in 45 minutes and Katie made sure my questions and concerns (planning for upcoming trip to colder weather) were all addressed. She is tops in my book and why I would probably go back to Casey Honda when it's time to get a new car. Thank you so much.

Djobnson

Nov 14, 2015

You are truly lucky to have an employee like Don on your staff. He always go above and beyond to ensure his customers are satisfied.

Len

Nov 10, 2015

I bought my CR-V new in 2009 and have had very little need for any service , but for each oil change and inspection, Don treats me like a valued customer, as he does everyone that I hear in the wait area, he is very honest and great at explanation of service, this time I needed new tires all around, and never though much about buying them at a dealer in all my 5- yrs owning cars, with Don it was easy.

DReeves

Nov 7, 2015

From sales to service, Casey has well deserved their five star review. Lyndon Ombac is a consummate sales professional. His no pressure demeanor offers the consumer a sense of trust and confidence in both Honda and Casey. Casey has been following up with us on a routine basis to insure we are well satisfied and have no questions in regard to our new 2016 Pilot. Katherine Gilbert was very knowledgeable, professional and friendly. She made me feel like I was the only customer there and insured I was leaving with confident knowledge in her and the vehicle. We went to several dealerships prior to our purchase and found Casey to be the most professional, interested and reasonable.

portside

Nov 7, 2015

My experiences with the Casey Honda Service Department continue to be excellent. The latest visit included an oil change, tire rotation, etc and I was finished in a little over an hour. Don Matol has provided professional assistance since the purchase of my Civic in 2010 and I could not and would not ask for anyone else. He provides a level of confidence that keeps you coming back to the dealership.

dt1959

Nov 1, 2015

Les than an hour for routine oil change, filter replacement, tire rotation, typical of the 25-plus years I've been a Casey Honda customer.

Douglas

Oct 29, 2015

Bought a 2012 Honda Pilot with 2 bad tires. Both were dry-rotted. Lucky they didn't blow while driving. They marked the tires "good" on the checklist.

jah

Oct 29, 2015

Don Matol is a great asset to your company. He always is respectful and so very professional. He takes care of my needs and also recommends services that I may have forgot about. I would recommend Casey Honda and Don to everyone.. Why isn't He in management?

Bob

Oct 21, 2015

I cannot thank Collette enough for taking car of my CRV and myself. I have had the CRV in for service several times and my Prelude acouple times for maintenace and repair. Each time Collette has kept her promises of when the cars were to be finished, what service is required, and kept me informed throughout the process. The work performed has exceeded my expectations. Will I go back? xxxx yes. Great job everyone. Bob

MsGadgetLady

Oct 21, 2015

Don is an awesome rep. He goes above and beyond the call of duty. He is the most friendly and most sincere rep I have ever encountered. I can really appreciate his honesty and the customer service that he provides as 'customer service' as was once known is sadly becoming extinct in our society.

new Honda

Oct 20, 2015

Casey Honda was very efficient and professional when we were buying our new car. I appreciate the non_pushy attitude. Thanks for the great car, outs exactly what we wanted.Thanks

jenlindsey

Oct 18, 2015

I take my 2012 Honda Pilot to Casey Honda solely because of Collette! She takes care of me and my car runs like new. When I moved here, I shopped around to find my new Honda home, but Collette made the decision an easy one.

jwbateman1

Oct 16, 2015

On October 14 I had my 2012 Honda Accord in for routine service. I was very impressed with the attention provided by Dom Matol and his attention to details in illustrating to me exactly what service my car would get. Thank You!

Erica139

Oct 13, 2015

I showed up unannounced for a vehicle inspection on the morning of my sons b-day party at his daycare. She understood exactly how pressed for time I was and fit me right in. She was attentive to all of my needs the entire time I was there and made sure I had time to get where I needed to go on time. Great job!

Ranger521

Oct 13, 2015

Don done an amazing job by taking care of an issue I had been trying to resolve for the last five to six years as well as the factory recall on the airbag replacement. Don is always polite,professional and pleasure to work.

Honda 2011

Oct 12, 2015

We have brought our Odyssey to Casey Honda Service Center since we have owned it and Don Matol has assisted us with the majority of those visits. He ensures that each visit is quick and efficient. He's very conscientious about making sure we understand what needs to be done or what has been done and that we are completely satisfied.

honda2013

Oct 8, 2015

I bought a Honda Accord 2013 back in January 2013 here at Casey and the sales rep threatened me he would prevent me from coming to Casey because I wanted to walk out on the sales price. But I plan to buy another Honda (not from that guy obviously) because of the honesty and excellent customer service rendered by Don Matol. I even want to bring my NISSAN to Casey because of his quality service. I hope he stays there a long time, but I feel he will get promoted to somewhere else soon. Quality service and honesty are hard to find these days.

Doxies123

Oct 5, 2015

Had an appointment this past Saturday. Always make sure it's with Don Matol. He is awesome! Very thorough, polite and explains everything to me. Had and issue with my interior in addition to my routine service. And of course that was taken care of also.

Bob writes

Oct 4, 2015

Don Matol was polite, professional, and friendly throughout the service process. Don was concise, yet complete, with his service recommendations and addressed all my questions. Don was exceptionally prompt and "jumped" on the service list and communicated back to me very early with the service results. I have purchased 4 Honda Accords from Casey and will buy my next Honda from Casey. This was my first service experience with Don Matol. Don demonstrated that personable skill set to make a customer feel appreciated. Don Matol was excellent and is appreciated.

jb61

Oct 2, 2015

We have consistently had positive experiences with the Casey Honda Service Center. Don Matol has assisted us with the majority of those visits and he ensures that each visit is as quick and efficient as possible. He's very conscientious about making sure we understand what needs to be done or what has been done and that we are completely satisfied.

TheBrandClan

Oct 2, 2015

Our Honda PIlot has reached 100,000 miles and is in great condition. It has been serviced here since 2008. Great to be planning to hand it down to our middle child and get a new one. We are a Honda family.

Braddaboater

Sep 27, 2015

Excellent!! My wife handled the service and is quite happy!! And you know the rule ' if the wife is happy, we all are happy'. I am counting on the same service quality on each visit, it is a quality of life issue.... If you know what I mean

anjanette73

Sep 25, 2015

I brought my 2013 Insight in for maintenance and washer fluid tank issues and my emissions warning was on. I was dropping the car off, so I was getting a loaner. Don really took care of what was needed on my car and what I needed. The maintenance was good and the service was very quick and very friendly.

coachman

Sep 24, 2015

Collette was just awesome as well as the entire service department. We were in and out very quickly and everything was great. I highly recommend Casey Honda's service dept.Thanks for the fast and excellent service......Stuart Holland / Virginia Beach

Santosj

Sep 22, 2015

For every Service Visit I always feel that there is nowhere better to get my car service. Don has always been great on Customer Service and explains details in a simple and understandable way when recommending the best route on what is needed for a safe and reliable vehicle.Thanks Don

DHeath007

Sep 20, 2015

We always ask for an appointment on the day that Don Matol is there because he always checks out all details, gives needed service, and goes over our "score card", presenting expected needs of our cars on future visits. We trust him because he has never let us down. Thanks also for the complimentary car wash. Excellent service!

xxxxxxxxxxxxxx

Sep 19, 2015

Express service was excellent. Kyle was superb in providing fast and efficient service. I was in and out in record time and it was well appreciated.

Bud K

Sep 18, 2015

I came in for Air Conditioner service on my Civic. On line Appointment was easy. Don Matol got me in and out efficiently & quickly. Don took the extra trouble to make sure everything went smoothly. This was an unexpectedly good experience.

hware046

Sep 17, 2015

My 2003 Pilot failed the state inspection due to a couple of discovered serious safety defects (steering tie rod, shock leakage). Don took me out to show me the problems which I appreciated. Don quickly arranged a no-cost rental, then followed through to keep me informed about the status of the repairs.Don fully understands and practices the need for excellent communication, both for customer knowledge and assurance, overcoming the common suspicion about dealer repairs. He's a pleasure to deal with and I feel safer driving my Pilot because of his service. Casey Honda should keep Don happy as he's a big asset to the organization in a very critical job.

TLB

Sep 17, 2015

After 3 1/2 years of looking for "just the right car", I finally found not only the right car, but the right dealership to buy it. Tommy Malone was a very helpful, respectful, and informative sales person, but not pushy. I felt very comfortable making up my own mind and have been more than pleased with buying a CRV Touring. I love it! I don't know why I would have searched anywhere else when. Casey was the dealer of my last car purchase in 2002 also. Keep up the good work.

carcop

Sep 13, 2015

We recently purchased four run-flat, PAX tires for my wife's van, prior to her trip from Yorktown to Woodbridge. Once on the interstate, my wife realized the tires were not properly balanced, but she needed to be in Woodbridge, so she pressed on with the trip and bounced to Woodbridge. I called Don, our service manager at Casey, and explained what happened. As soon as my wife returned from her trip, Don got us right in and corrected the balance problems. Seem the balance machine for the PAX tires was not calibrated correctly the first time the tires were balanced. Don also gave us a complementary car was and vacuum. Great praise for Don taking care of this.

donbstuart

Aug 31, 2015

I have received consistent excellent service from Casey Honda of Newport News, Va. I've used their service for about a year, through five or six occasions and a combination of service, troubleshooting & repair, and accessory installation. They consistently provide clear information on diagnosis and recommendations, easily understood pricing, and reliable estimates of duration of service. They continue to earn my repeat business. My service manager has been Mr. Don Matol.

busymom

Aug 29, 2015

I was in and out in less than an hour just as they said I would. Nice, clean facility and friendly workers. Easy to make an appointment online.

GG

Aug 27, 2015

This was my second visit (driving from Norfolk) for regular service - it again went great , Mr Matol was very helpful, informative , very pleasant, makes you and your car feel really welcome, VIP like . He is a great asset to Casey Honda. I would like to thank everybody who was working on my (dear) CR-Z.. .

steveshariwelch

Aug 27, 2015

Collette Stevens is a great asset to your dealership. My husband and I have had Hondas for many years and have received good service. With Collette we receive excellent service. She is able to explain things to her customers in terms they understand and you never feel you are being taken. She is able to give you complete trust in the analysis she is giving for the situation. She has gone out of her way, stayed late to get the car for me and always done so with a smile and a thank you for using the service. I am in management and can tell you from the prospective of a Manager, she is an employee you will want to keep on your staff. Thank you for have such a qualified employee. She certainly helps car problems easier to handle. Thank you and have a blessed day.

tafassanella

Aug 27, 2015

I've been coming to Casey Honda for over 8 years because they provide excellent service and take the time to explain their work in a caring and candid way. I trust them completely when they recommend additional service that I wasn't expecting. They are interested in building a lasting relationship with you rather than treating you and your business like a revolving door.

cmc

Aug 26, 2015

Don took the time to get my vehicle serviced and broke down all the details and got my vehicle scheduled for a follow up to replace a part that was needing replaced. he also spent his own time to stay open later to ensure me and my family would get our vehicle back the same day. Thanks again don!!!

Timetvlr

Aug 24, 2015

Don was great! Timely, clearly wanting to get the issue fixed/addressed. This is my second Fit from Casey and I came back because I love the brand and the quality service. Hopefully the tire pressure issue is fixed!!!! So far, so good!!!!

baydave

Aug 22, 2015

I was very glad that I bought my 2013 Accord Sport from Casey Honda. Since then I have learned that the service department is unbelievable. Fast, courteous, and helpful to say the least. I'll go the extra distance to have you service my car.

HondaLifer

Aug 22, 2015

First off, I almost never take the time to write this type of review, but I felt that I absolutely must in this case. We came in because of a factory recall of our airbags. Colette was incredibly friendly and helpful. Our Civic was inspected quickly on the first visit, and the necessary part was ordered that day. On the follow up visit a day later, the car was serviced promptly and we were on our way in less than an hour. I would recommend the Casey Honda service center to anyone!

ojl56

Aug 22, 2015

The rating of the Service Center is based on the last several visits between myself and my daughter who is married but bought my old Honda CRV and we both still take in to Casey Honda for service. I have had decent service with Casey dating back to 2005. In the beginning I didn't care what service advisor I had I always got good service from the service advisors and from the people scheduling. Then maybe 3 or 4 years ago the service got less than adequate because of estimates of completion while I waited were way underestimated with no updates unless I found somebody and then it was not adequate. I got fed up enough to take it to the Honda place on Mercury Blvd. They were great on the estimating but nearly damaged the a gear box with either the wrong fluid or no fluid and then were dishonest in saying what happened. I returned to Casey and they had improved and remained very good until maybe 2 or 3 months ago when I went in and realized that the personnel in the service are changed drastically. Barely recognized anyone and got the opinion that the service advisor although very courteous seemed to be hassled and again estimates were off. I came in another time and the appointment I had made over the phone did not get to any advisor. They said that they would fit me in but as long as I had to wait the last time I said I don't want to be fit in. I then checked on the new Honda dealer on Mercury Blvd and they got very bad ratings on line so I tried Casey again but asked for the only old advisor who's name I recognized on your website (Don Matol). I called and said I wanted an appointment with Don and to make sure it got to his desk. When I went in all went very well. He took his time with the customer in front of me and apologized for the delay to me. Then he tool his time and got my and daughters information untangled in the computer. He clearly explained what he was going to do and estimated the time it would take. He came back and told me there would be a slight delay and estimated the delay. That turned out right. He then explained what he had done and he had personally evaluated a concern I had and explained that it did not warrant work at this time but warned of a couple areas that would need work in the fairly near future. The whole experience was a 6 star performance and was done with the most courteous and calmness anyone could want. Maybe the best experience I have had anywhere. I will continue to come to Casey Service and ask for Don. If I keep getting service like this I definitely will upgrade my evaluation of Casey service to the 5 stars it used to be.

Barryprosser

Aug 20, 2015

Collette and crew did an excellent Job as usual. Good turn around time and good service. Collette is very Trust worthy and a good service writer. Thanks.

Moore

Aug 20, 2015

I am very pleased with costumer service, timely manner service and Don was very kind I will recommend to everyone that I knew thank you

civic4moi

Aug 18, 2015

Ms. Stevens was very friendly, responsive to my concerns and she called me at home as soon as my car was ready for pick up. She also was happy to take my coupon and apply all discounts that were applicable.

emmafritz

Aug 16, 2015

I have been using Casey Honda Service for 25+ years and never had a problem. Customer service is great, everyone is helpful and friendly. I would like to pass on a special thanks to Don Matol who always treats me with great respect. I received a free inspection for my 2016 Honda Pilot. Thanks everyone. Bob Guadagno

HappyHondaOwner

Aug 16, 2015

We are a Honda Family. A big part of the reason, is the EXCELLENT customer service we ALWAYS receive, and that is due to Don Matol. Don is extremely caring and always takes wonderful care of us. My husband and I recently moved out of town and we drove 3 hours last week just to have our car serviced at Casey Honda. That should tell you all you need to know about what a special place Casey Honda is....and, they're truly lucky to have such a professional, Don, as an employee. By the way, we have owned 3 Hondas...(my 2002 Odyssey has 250,000 miles and it's still going strong). Honda rocks!!!

jtmurphy

Aug 16, 2015

Have been dealing with Don Matol for several years, 2nd Honda being serviced. Always a professional and treats you with respect. Generally fast service. He takes the time to explain everything and to ensure you are satisfied before leaving.

Eric B

Aug 13, 2015

After being gone for over four years, Casey Honda didn't disappoint. You have a very professional service team, especially Don. His team performed a safety recall, performed brake anaylsis and oil change very efficiently. I remember the great customer service Fred used to give when I was here before and Don has definitely filled that void. There is no doubt that I will continue using Casy Honda in the future. Keep up the great work!

jeff5

Aug 13, 2015

My first service to this dealership was very pleasant. The service advisor (Kyle) was very professional and did a fantastic job explaining all of the different service intervals and maintenance minder codes. I look forward to the next vehicle service at this dealership.

Dpete700

Aug 12, 2015

My wife and I were just doing some research on the 2016 Pilots and seeing how the new body style looked. We received a few calls and emails from Ms. Alyx and and three other dealerships and decided to see what they had to offer. Her professionalism, her politeness from the start, and her knowledge on the Pilot is what made our decision much easier. We weren't planning to buy until December. But with how Alyx treated us we moved forward with the purchase that day. The Pilot got to Casey sooner than we thought and the whole process was very smooth and simple. Thank you Mr. Diggs and Ms. Alyx for treating us with such respect and being beyond professional from day one! We love our brand new Pilot!

Happy Honda Owner

Aug 10, 2015

Kyle Kilgore reversed a previous, unpleasant/unprofessional experience with another service manager into a completely different and happier outcome. He was genuine, efficient, and helpful!

Kulis807

Aug 8, 2015

Don was helpful and cordial throughout the service he provided. He searched out a good e for service an called me promptly when it was done. Thanks

bexr21

Aug 5, 2015

Don was super informative on everything we needed to service our vehicle even for future services! He made sure we left with no questions and when the next time we needed to be in is. Overall very satisfied with the customer service at Casey Honda!

D.Jamesat

Aug 1, 2015

Great service, I would definitely go back to casey Honda. The people there treat you good and answer all your questions so you can fully understand.

J&MGates

Aug 1, 2015

I was pleasantly surprised by how helpful and informative Don Matol was during my visit today! We've not always had a great experience with Casey, but this time was stellar and won back my business. Don went above and beyond- excellent customer service that you rarely see these days. Thank you Don!J. Gates

Pooch

Aug 1, 2015

Don Matol is absolutely the best service manager we have ever worked with!!! He is completely professional and listens to the customer!!!! An exceptional person to work with!!!!

abbey

Jul 30, 2015

This morning my recalled airbags were replaced. Don Matol checked me in and could not have been more professional or polite. Casey Honda is very fortunate to have him represent the dealership . The airbags were replaced very quickly.

Causey116

Jul 30, 2015

I had terrific service! They were fast, efficient, and explained their services and fees clearly, I will continue to really on Casey Honda to service my Honda Odyssey!

Jenn924

Jul 30, 2015

We needed an oil change ASAP. Ashley took my call and made a quick appt within an hour. Kyle took care of my son's Honda immediately upon arrival. I called at 11:30, appt at 12:30 and my son was home by 1:15. Now that is great service.

Armyguy78

Jul 27, 2015

I was taken care off as if I was their number one priority, they made me feel like I was the only customer that mattered. I got my transmission replaced and while I was waiting for the transmission to arrive, I was given a loaner to enjoy while they repaired my vehicle. I have had my vehicle since 2006 and this is the first major repair I've had to do. Hondas rock. Casey Honda rocks. Thank you Katie from the bottom of my heart and you too Grant, thank you for everything, from a grateful Soldier.

dotson32

Jul 26, 2015

Kyle and his team do a great job. They are quick to meet you at the entrance, friendly, and courteous. The worked was completed quickly and professionally. The next day, a service light appeared on my dash, and Kyle squeezed me to the schedule the same day, apologized, and resolved the issue.

Doc_G

Jul 23, 2015

I've had my car into Casey before and have had great customer service. Collette always takes great care of me and makes me feel like my issue is a priority. She always does her best to give me a great auto repair experience. Keep up the great work Collette.

TLC

Jul 23, 2015

Brought our car in for service and Collette took good care of not only the car but us as well. She was very accommodating and understanding. Thank you.

Aggiemate

Jul 21, 2015

The service department people were very helpful and friendly. They fit me in even though it was late in the day, and I had no appointment.

stockport49

Jul 16, 2015

I got an appointment for the day after I called! Everyone was so friendly and helpful. The 4 way alignment was cheaper than Williamsburg Honda. Will definately use this dealership again for any work needed.

lois1

Jul 15, 2015

I have always had good experiences at Casey Honda. I am treated as a valued customer and am always satisfied with the work that is done. Never overcharged, never talked into work that is unnecessary, and they don't seem in a big hurry to sell me a new car--which makes it almost certain that I will come to Casey Honda when I AM ready to buy a new one!

VaMa

Jul 15, 2015

We bought a used car through this dealership and got the worse car we could have possible got. Continues to break down monthly. Overchargesd for the condition of the car and with all the money we've put into fixing it, we could have got almost a new car. Buyer beware. You need to almost be a mechanic to check the cars. Worst mistake of our car buying lives!RE: Casey Hondas response.I have called like 6-7 times asking for Ken Graham, he is always unavailable. I have left several messages. I have not gotten a call back. So I continue to be a completely UNsatisfied Customer! I spoke with your repair people ( months ago when I brought it in for repair) about how it keeps breaking down and all I got was "sorry about that but there isn't muh we can do but repair it" I asked them abou returns and they said it only had like 30 days. Sadly a week after we bought it it sat while we were on vacation and broke down 2 weeks after we got back. Everything that needed to be fixed was NOT covered under the warranty. It's broke down 2x since then and has needed other minor repairs. My just starting out college student that works and trying to make a future is now stuck with a car that never runs while he pays off a $9000 loan. Blue book for fair running car was $4-5000 max. This one doesn't even run. Thanks Casey Honda!

carset17

Jul 14, 2015

Grant Meadows is a gentleman of his word.After my service was completed,he took good care of my concerns and wanted to be sure I was happy with the results.He is a great asset to your company.

Lisa123

Jul 13, 2015

I recently had my under-engine splash shield come loose and start dragging. It was 4:45 on Friday afternoon so I went straight to Casey Honda in hopes of buying the fasteners for my husband to do the repair. When I told my problem to Don Matol, he took my car in and had it fixed in about 40 minutes. I certainly wasn't expecting that and my husband sure appreciated having his weekend free!Don went above and beyond to take care of me!

manfromyonkers

Jul 13, 2015

If this title did not get your attention if your buying a car or leasing I don't know what will. Just a little background,the lease to my Nissan was coming up on expiration date. The car was leased in Arizona where I had lived for 15 yrs. We decided on leasing a Toyota, so we did our extensive research knew what we wanted to pay (lease) and called and emailed all the Toyota dealers in the Hampton Roads area. We got the best price and traveled to Virginia Beach to make our deal. About a week later I decided to go back to work,my first Virginia job since arriving here from Arizona where I was retired. Being experienced with the recent leasing of my Toyota I did the same process of going for the best deal now interested in a Honda Civic. I got the very best price from dealers, the best once again in Virginia Beach and called Casey Honda to see if they could beat it. I spoke to Mark Bowles who after telling him the price, told me to come in he will beat the best price I received. I thought this is too good to believe. He assured me just come in and quoted me the price. I even spoke with the Sales Manager Mark's boss just to make sure I was not wasting my time. We went to Casey's and everything I was promised, Mark delivered. I've been buying and leasing for over 40 yrs. this was the most relaxed,fast, effortless ,best deal I ever made. Remember now, I can compare this, as having recently leased a Toyota the previous week. That deal was longer and I had to travel further and I wasn't dealing with Mark who was exceptional dealing with. Calvin Smith in Finance was another outstanding individual dealing with ,who just gave facts about leasing coverage with no pressure. He was outstanding a real gentleman , warm and friendly. In 3 yrs. when my 2 leases are up I know where to go for all my car purchases (leasing). I'll have the best price and let Mark see what he could do for me.

shubbard819

Jul 12, 2015

I brought my 2010 Honda CRV in for it's state inspection. Don and his team did a super job. I have been coming to Casey for service since buying my car and always have a great experience. Thanks!

chrissyhonda

Jul 11, 2015

I contacted Mark and let him know which car I wanted and what color. They had it ready and waiting for me. All the paperwork went fast because of Calvin and Mark had them ready for me to sign. This the third car I have bought from Mark and I will keep coming back for future purchases.

Smith3031

Jul 10, 2015

Everyone was very friendly and accomidating. Tiffany showed us several vehicles so we could pick the one we liked best. I got a creat deal and left feeling happy. This was truly the best car buying experience I've ever had. There was no back and forth and it didn't take hours to do paperwork. I would definitely go back and recommend this dealership.

Jim K

Jul 1, 2015

Our CRV recently needed an oil change and the AC checked. Don Matol went above and beyond to accommodate us. This is our second car from Casey Honda and a good part of return to them is the service we get from Don. He has always been courteous, knowledgeable and willing to do whatever it takes to make us happy. Treasure him Casey Honda, he helps make your dealership successful.

delsolredhot

Jun 14, 2015

I recently had a service visit (1995 Honda Delsol) with Casey Honda and was extremely pleased with the service department. The Quarterback of THIS team is Don Matol. He is TRULY a service department dream come true! Mr. Matol understands the NEEDS and WANTS of the customer and takes care of them without hesitation. If I had to sum it up in one word of Don Matol It would be Excellence!!! Don Matol has always been consistent and his word is his bond. From the time you walk in the door until your service is complete Don Matol is there ensuring youre being taken care of. The service department staff has also provided exceptional customer service. When I walk in the lounge Im always greeted with a smile from Amanda and Vera. They always provide excellent customer service and most importantlyice cream. Its nice to go to a place where you can get one stop assistance from a professional staff. From the service manager (Mr. Grant Meadows) to Kiley you can always expect exceptional customer support from this team of experts. Thank you Casey Honda for being the Best Service Department in Hampton Roads!

SBeng

Jun 13, 2015

The moment I came in I was greeted with kindness and professionalism. Greg was my salesperson and he made sure I felt right at home. Any questions I had were answered and there were times he gave me advice. In the end I was extremely happy with everything. I recommend this dealership because of the way I connected with the staff.

Jennifer Schrock

May 28, 2015

Ever since I bought my truck eight years ago from Casey Honda, I have return there for all the truck maintenance service I've needed. I may be able to find a cheaper alternative, but in the end I wouldn't have the peace of mind that Casey Honda, and most importantly, Don Matol delivers. He always makes me happy whenever I arrive to have a service performed on my vehicle. I've always been helped in a timely manner, offered very fair prices, even gotten great deals and perks from Don. I won't go anywhere else to have my truck maintenance done! I look forward to buying my next vehicle from Casey Honda when I'm ready.

Sara_Ellis

May 26, 2015

I went to Casey Honda this past weekend to check out the CR-V LX and at first, Stephen LaBelle, our sales rep, was great - offering for us to take the CR-V overnight to test drive it because we were short on time; however, when we returned the vehicle the following day and sat down to discuss the price with him, I was appalled at the way his demeanor changed. We openly gave him all of our salary, asset, and contact information to run our credit with the expectation he would discuss a lease price with us (we went in with the LX in mind and knew the price, but ended up liking the EX and had no idea what the price was). Well, AFTER running our credit (and showing us it was good), Stephen asked us if we would be willing to buy the car that day -- this was before he told us the price, which was really awkward! How am I supposed to know if I'm buying the car if I don't know how much the car cost? When we couldn't commit, he literally scooted his chair back to see us to the door and basically told us to "have a nice day" -- without having told us ANYTHING about the price of the car!! Stephen then presented us a deal that LOOKED and SOUNDED like the dealership would be paying for our first few months' lease, but was really money back for our own trade-in, which we had also provided all the information about to him. It took asking several questions and reiterating the deal to get him to explain that the money for the "free months" was actually our money back. He literally said, "the money had to come from somewhere." Looking back, this initial deal had the dealership keeping close to $6k for our trade-in. Why would anyone want to put that much down on a lease? We ended up leaving, really turned off by the whole experience. Stephen called us the next day with a better offer, but again, we went back and forth pointing out inconsistencies with what he was saying and what we were actually getting -- at one point he made it seem like they were giving us back more for the trade-in, but had actually added a year onto to the length of the lease! Finally when I told Stephen that the reason we weren't purchasing was because we didn't feel he'd be straight with us about the deal, he changed the terms AGAIN, summarizing our final deal as something completely different than what we had actually discussed. I'm looking forward to getting my CR-V EX but not from this dealership.

RNettleton

May 19, 2015

We will continue to drive the 25 miles from Norfolk to Casey Honda in Newport News for service on our Honda van due to the quality customer service provided by Don Matol. He takes whatever time is necessary to provide information and answer any questions.

Marilyn

May 14, 2015

I always have a great experience at Casey Honda. When making appointment I always ask for Don Matol. Never had any problems. And never had any rework on my truck. I don't go anywhere else.

bfellinger

May 14, 2015

Mark Bowles is by far the best salesman I have ever dealt with. He's completely honest and isn't pushy at all. He lets the car do all the selling for itself. By far the best experience and I couldn't be any happier!

Jusjerinhpt

May 12, 2015

I had not initially intended to purchase a vehicle at the time I went in. However I did find the new civic si and fell in love. Tiffany and Joseph made the experience very pleasant and I was able to get a good deal and a price I was happy with.

Carol W

May 7, 2015

I agree with all the positive feedback for Don. He has always treated me with great respect and been very patient when I needed more explanation. Besides all that, I feel he can be trusted.

Bessie McDuffie

May 5, 2015

I recently purchased a vehicle from Tina Bonney and she was one of the most professional and effiecient people I have ever met. It was a wonderful experience and I look forward to working with her again. She was friendly and extremely helpful in the entire process.

B Patrick

May 3, 2015

Give Don Matol a raise. Outstanding Customer Service.

Trent Grand

May 3, 2015

These reviews dont lie Don Matol is the man! Hey makes you feel like your honda is the vip in the club and you are the owner. He kept me up to date on everything that was being done and was honest with repairs i needed and with ones i didnt need. I usually dont trust big time dealerships when it comes to diagnostics and pricing but this is the 1st time i can say that ill definitely be back for future diagnostics and repairs at a truly great value. Thanks again Don!

Dale Heath

May 2, 2015

Don Matol listened attentively to what we described, the crew identified the problem, and fixed it. While we waited, Don informed us intermittently of the progress. Thanks also for the email coupon for a car wash. Our car looked and drove great. We always get excellent service from Don Matol and the workers at Casey.

Kari Stokes

Apr 30, 2015

I always come to Don Matol and he is always excellent, he knows the prices and is always polite and courteous! This Honda dealership overall is excellent, and everyone is always super nice when you arrive.

HONDA

Apr 27, 2015

Donna Whitehurst is a great asset to Casey Honda because she led me to the car that I ended up buying and she is a wonderful friendly person!Rick Cutchins is a "person" man because his aim is to please his customer and will go out of his way to do what it takes. He is also a great asset to Casey Honda!

Kim B

Apr 24, 2015

I ordered a size view mirror on Monday and they said the part would be available for pick-up the next day. I went in on Tuesday and they installed my mirror in about 20 minutes. I didn't pay much for the installation, but of course the part was expensive (car parts are always expensive). Although I didn't wait there long, I did wish there was a children's play area because I had my 20 month old daughter with me. Other than that, I am very happy with the work done and with how long it took to do it.

bogi91975

Apr 21, 2015

Everyone at Casey Honda made our car buying experience fun and stress free. Tiffany answered all our questions without hesitation. Joe got us the financing we were looking good for and Derek wrapped it all up. Thank you so much for everything!

BB

Apr 20, 2015

I bought my CRV in 2012 from you (wonderful experience). I have only taken my Honda to you. Always a pleasant experience.Your employees are polite and friendly. Waiting area good. Fred had retired, but Collette took over with grace. Thank you.

Lita M

Apr 19, 2015

Casey Honda is an awesome dealership. The overall service is really good, but I just love Don Matol. He's very kind and shows interest in helping me with all my car needs.

MikeB

Apr 19, 2015

Don Matol is an excellent service adviser. He goes out of his way to to ensure we are completely satisfied. We always ask for Don when we bring our cars to Honda. He is the reason we return to Casey Honda for our service needs.

Danny

Apr 17, 2015

As usual, i received great service when I had my CRV in. I have all my service performed by Casey on both my CRV and Odyssey and wil continue doing so.

Sharon Hubbard

Apr 12, 2015

As usual, I had a great experience getting oil change and tires rotated for my 2010 Honda CRV. Mr. Don Matol and his crew do an excellent job! Mr. Matol explains what needs to be done and what it will cost before hand and follows up with great advice on what might be next when done. I always feel respected when I bring the car in and will continue to do business here.

Cara

Apr 11, 2015

Mark was fantastic and made me feel right at home!

SylviaPageFontenot2015Civic

Apr 11, 2015

Rick was great!! He patiently and enthusiastically worked with me from choosing a vechile to obtaining the financing!!! He was as excited as I was when I drove my vehicle home. He and Shannon stayed til 10 o'clock to complete my paperwork and to ensure my insurance company added my new vehicle to the policy. I would and DO recommend them to anyone I know who needs or wants a vehicle. I now drive to Chesapeake to work in greater comfort and safety; my old Civic had a manual transmission and no Lane watch or backup camera. RICK is the reason I purchased my Civic!! Thank you and please keep these great people around and well rewarded for giving 150% to Casey Honda!!!

EmergencyRepair

Apr 8, 2015

Casey Honda's Service Department made my emergency repair experience as pleasant as possible. I had a run-flat tire fail in Williamsburg, but the Honda dealer there was unable to install it due to an equipment issue. Casey Honda was able to squeeze me in within a few hours of my phone call. I already had a full schedule that day, and the service representative even stayed after closing in order for me to make it back and pick up my vehicle. These folks put the customer first!

desiree17

Mar 31, 2015

every car I've purchased has been from Casey honda. I've always been completely satisfied with my purchase as well as the sales team. I won't go anywhere else!

Jakerant

Mar 31, 2015

Tiffany is by far the best about making you feel at home when buying a new car. Explaining the services provided and coaching you with decisions.

Ms. Irvin

Mar 30, 2015

My vehicle was recalled for the paint and I took it over to the Casey Honda Paint/Collision Center for repair. Even though I was upset that I didn't receive a loaner vehicle and had no transporation for eight days to work; the paint job "Big Red" and his Casey team completed on my vehicle was great. Not only was the paint job fantastic but they detailed my vehicle, and I know they didn't have to do that part. I REALLY appreciated that extra service and the exceptional work that was completed by the Casey Team. I was also provided with a lift home after dropping of my vehicle and the Casey driver was so delightful! He was very nice and funny the whole ride home.

Ana Alicea-Diaz

Mar 27, 2015

Don Matol provides excellent service to me every time I go to Casey for service. He is very personable and genuenly a caring person. He always takes care of my car needs in a professional and timely manner. He provides excellent advise for the continue care of my vehicle. He also cares about the wellbeing of the customer. I look forward to seeing him and do not dread that he will push something on me that is not needed. Thank you

Jumel

Mar 26, 2015

Don is simply the best service agent I've worked with. Its very clear what is required (vs watch items) and the cost. This is not the experience I had with another local Honda dealership, where they recommended or pushed extensive repairs that in reality weren't at the point of being a "must do". Don is very respectful of the customers time and ensuring you understand the nature of the servicing. The repairs have always been done to the highest standard. With this level of service, I will continue to use Casey as long as we live in this area.

Rick the Giants fan

Mar 25, 2015

During my two visits, Ms. Stevens as well as the mechanic I spoke with and the shuttle driver, were courteous, patient, and efficient. Also, the facility was very clean and more comfortable than most I have been exposed to in the past. My first experience with your organization was quite pleasant.

Jessica

Mar 22, 2015

Don did an excellent job with our maintenance repairs. He answered any questions that we had and have additional advice too.

BobWmbg

Mar 18, 2015

Don Matol provided his usual excellent service and his maintenance team did their usual superb service, as well. Annual Inspection and Oil/Filter Change this time only. We have brought both our Hondas to Casey Honda for the past ten or twelve years and have received quality service every time. Keep up the great work!!

Kevin

Mar 18, 2015

We used USAA to get the best pricing in the area and Casey was at the top of the list so we left Priority Honda where the staff wasn't pleasant to deal with and upon arrival to Casey the sales staff was very pleasant. We had a great experience while purchasing our Honda Odyssey and the staff even stayed passed closing to complete our transaction and show us some of the details of our vehicle. But after we had our van home for a couple of days that is when our experience went south. We purchased some dealer installed aftermarket products during our purchase, a remote start & luggage racks, which after a couple of days we had to call to see when the parts were expected and to notify the salesman of some grease smudges we found in the daylight on the passenger leather seat. The parts came in Wednesday and our appointment was made to drop off our vehicle Saturday at 10:30, we purchased the van on the proceeding Saturday, and when dropping off our van I pointed out the grease stains on the seat and asked the service associate when it would be ready, he stated it would be after lunch when the van would be ready. Well at 3:30 we called to check on the progress so we could plan dinner for that evening after our 2 year old woke from his nap. We were told that it was not ready but should be ready tomorrow, Sunday and were asked if we needed a loaner vehicle but we didn't at the time. On Sunday afternoon around 2:00 we had not heard anything so another call was and made and apparently the service department is closed on Sunday, which we could not believe the staff didn't know that on Saturday when we were told it would be ready Sunday so we had to arrange to go pick up a loaner vehicle so my wife could get to work on monday with our 2 boys and we were told it would be ready Monday. When leaving the dealership with the loaner vehicle we found that it was almost empty of fuel so we returned and got the dealer to put fuel in the vehicle. On Monday at 4:30 and no word about the status of our van another call was made to find out that it still was not ready and we had to remain in the loaner vehicle for another day and that he didn't know what was taking so long because the service guys were not there but that it should be ready tomorrow. So at 1:45 on Tuesday we made another call and found out that our van was finally ready. After leaving work my wife said she felt like she was a burden to the service staff because she didn't arrive before 6 pm but was there at 10 after and the 1 service member that was there couldn't find the key to our van and then found it in someone else's folder and then he was acting bothered when she asked him to show her how to use the remote start and stated that he needed to make a phone call because he had people waiting on him and this was a day he was getting off on time. My wife exclaimed she had people waiting on her as well because we had dinner plans with family in from out of town and kids being watched by family because I had not yet gotten of work either. After getting the van home I found that there was still 2 of the 3 grease stains on the seat and another spot on the roof of the vehicle that was pointed out on the night we purchased our van had not been taken care of either. Sorry to say that our first experience with the service department of Casey Honda was not satisfactory. We felt that if we didn't call to check on our vehicle we would never have known what was going on and we or our satisfaction were no longer a priority to them. We have voiced our and I must add that with every contact that was made with our salesman, Jonathan D., that he was very polite and curtious and seemed to do his best to take care of our needs even though we had to make all of the phone calls to inquire about the progress of our vehicle. We felt Jonathan or a service center member should of kept us informed about our vehicles status daily. Management stated that the repairs were done in the time allotted by Honda therefore they were not in the wrong but understood our frustration and are giving us a free tank of fuel and a free wash.

Tim Joseph

Mar 16, 2015

Don Matol and the Casey Team are outstanding. Good work!

Tess

Mar 15, 2015

Don Maitol did a wonderful job. He is attentive to customer satisfaction. He has excellent interactive skills. The technician who did my state inspection was nice. I had a great experience. I give 5 stars to everything except facilities. The only reason I gave a 3 to the facilities is the keurig machine needs to be cleaned a bit more often. It would be great if there was a commercial coffee machine present. The waiting room is also a bit small and could use more comfortable chairs. This is not a criticism just a feedback. I had a wonderful experience.

EVAFERREIRA

Mar 9, 2015

Mark Bowles was OUTSTANDING. He made my experience amazing and I love my new 2015 Honda Civic EX!!! He took his time explaining the process, drawing out explanations visually & Helped me to understand everything. THANK YOU!

Jenica Franklin-Sullivan

Mar 6, 2015

The services that I receive from Casey Honda is ALWAYS impeccable!! from the time that I roll my car through your service doors to saying goodbye, Casey Honda of Newport News always does it right. Your customer service representatives s are fantastic at the Newport News office and they are always bubbly and smiling. With all that said there is one person that ALWAYS stands to deliver nothing but the BEST, no Outstanding, NO AMAZING!!! customer service. I have been in customer service for over 15 years and Don Matol makes even ME look like an amateur. His smile greets you with such a warm feeling that you think " why would I ever go anywhere else". Not only is don Honest but he is very passionate about making sure his customers vehicle is always safe. I have driven back and forth between new York and Virginia an I never hit the road without checking in with Don. I'd rearrange my plans before I second guessed his recommendations. Don always delivers what is promised and has never let me down with the services and products he provides. I always feels just a little safer after bringing my car to Casey to make sure that, as Don calls it "road ready" he is friendly, considerate, loyal to his customers and passionate in his customer service. I could go on all day explaining to you what I HOPE your already know. But Don is the reason I will travel across states to bring my CRV to Casey Honda of Newport news.

john

Mar 6, 2015

The service team lead was new and competent. The service was done as promised. The only hitch was in communication involving the shuttle. The afternoon driver was different from the morning, therefore not as informed as to time and location. Several calls to Casey's made at or after the pickup time had to be left as messages, and were not responded to until substantially later. A suggestion might be for the service team lead to monitor the logistics of the shuttle pickup, ensuring that the customer knows the pickup time nd is informed of any changes.

Ravindranath Shenoy

Mar 6, 2015

Mr. Don Matol, Casey Honda Service, Newport News, is the best service specialist we have met thus far anywhere! We sincerely thank him for professionally and promptly taking care of the air-bag replacement issue for us on our 2002 Civic.

Stacy

Mar 3, 2015

I agree with the other reviewers...buying from Casey Honda is buying a Honda without the hassle. Would always go back. Mark had everything ready for me and I did not have to spend long at the dealership. Highly recommended.

ja

Mar 2, 2015

Recently purchased a new Honda Civic from Casey/Mark Bowles and it was a completely satisfactory experience. Mark is a lot of fun and keeps his customers informed along the way so there are no surprises -- much appreciated. If you are considering purchasing a new Honda, contact Mark -- you will not regret it -- and best of all, Mark is willing to work with you to make a deal you can live with. We enthusiastically recommend Mark.

Mike Jallo

Feb 24, 2015

Don Matol, Casy Honda Service, is the best!! He is attentive, keeps you informed and explains everything such that you can understand it. I will not take my car anywhere else - Casey Honda and Don Matol provide First Class Service.

sportygirl

Dec 22, 2014

If I could make this a negative star, I would. Words cannot express my anger, frustration and disappointment. After a bad experience a few years ago at this same time of year, I thought I would try Casey Honda again. I went in for an oil change and was told that my CV boot was leaking, and I needed to get an axle replaced. I was quoted $325. This was on 12/20/14. I told Fred I needed to go home for Christmas. He said that it was leaking so badly that he didn't feel comfortable with me traveling, so I postponed my trip so I could get this fixed. I took the advice of my friends and had a second opinion at Brake King in Hampton, VA. The mechanic at Brake King came to me and told me that there was NOTHING wrong with my CV boots and axles. He even took me in so I could see and take pictures. I can't believe how deceitful Fred was at Casey Honda. He outright LIED to me. He also feigned sympathy about not 'feeling comfortable' with me driving home for Christmas with the CV boot leaking 'so badly'. I will be sharing this experience with everyone I know. Shame on them for trying to take advantage of someone, ESPECIALLY around the holidays.

McCusk11

Dec 1, 2014

I was leasing a 2012 Civic and had very high mileage on that vehicle. So I didn't think I would even be able to get done in another lease. Ms. Alyx took the time and answered all my questions and had numbers worked out before we even got there. I wanted to be sure that the deal could happen before I made the drive(we live 45 minutes away) Alyx promised that it would, and they made it happen with ease! Not only did she make us comfortable before we even went to the dealership, she made sure we were taken care of through the whole process. When making a big commitment like this, it's nice to work with someone who is friendly, positive, professional, truth worthy and that always has a smile on their face. My husband Shawn and myself are very happy with our 2014 Civic and the entire experience with Alyx and Casey Honda! Thanks again, Alyx!

2young2b

Nov 1, 2014

This was the second Honda purchase from Mark & I couldn't be happier! It's actually our 3rd Honda purchase in 2 years. We purchased a used Honda for our daughter from Mark & the transaction couldn't have been smoother. She had it about 1.5 yrs when someone ran a red light in Florida where she is living & totaled it. We didn't have time to get down there to help her with a purchase & she couldn't come here to buy from Mark, which is what we would have preferred. Turns out he was on medical leave anyway but he took time to help her with negotiating a lease on a new Honda in FL! He received no compensation for that transaction. It's a rarity these days to get any sort of customer service but he went above & beyond! When I needed a new car a few months later of course I contacted Mark. I told him what I wanted & he was waiting when I got there for a test drive. We purchased a 2014 Honda CRV that night & once again felt super comfortable with the purchase & there was no stress whatsoever! I will never buy another car from anyone else! I recently recommended Mark to a co worker. She contacted him, went up to see him & came home with a new car that night! She also told me she would never purchase from anyone else. I can't say enough about how comfortable Mark makes you feel as a customer & I have not seen this level of customer service in a long time, if ever! Do yourself a favor & go see Mark at Casey Honda!

wsshaw03

Jul 15, 2014

I submitted an online inquiry and had more than five dealerships contact me. My work was closer to Casey Honda so I tried them first. Ms. Carneal greeted me as soon as I got out of my car with a smile and a handshake. I told her I was timing her and wanted to be out in an hour. She had me out in 40 minutes. They gave me a fair price for my car and the car I purchased. After Alyx's outstanding customer service and efficiency.. I didn't have to go to any other dealers. I had to wait two days for them to get the vehicle in but Alyx called me as soon as it was at the dealership. I got back there and told her once again with a smile on my face that I was timing her and wanted to be out in under an hour and a half. She had me out in an hour and five minutes. Even though it was hard to give up my Altima Coupe.. i love my 2014 Civic and how Alyx handled the entire process. I've already recommended her to family and friends! Alyx and the staff at Casey Honda are the definition of perfection.

bigblue4x4

Jul 10, 2014

I am a first time Honda owner and I bought my Honda from Casey Honda. I have had nothing but great service from them from the showroom staff to the wonderful service department team staff.They go above and beyond to meet any of my needs with my new Honda.I will certainly recommend any one who is looking for a great Honda to see them. Its nice to know that you can depend on a company that appreciates your business and will always do their best to give you great customer service. I will be purchasing another Honda from them in the near future.

ArmandoBriones

Jun 25, 2014

I recently purchased a new car(2014 Honda Accord) through Casey Honda on May 8, 2014. I also traded in a car. Casey went ahead and paid off my trade in but there is a valance left over that is owed to me. I first called the finance department to find out when I will get my money, all they told me is that it will get to me "within 4-6 weeks" when I asked if they could tell me the date the check was mailed out all they told me was "it's probably on its way". It is now past the six week mark so I email Casey and for the past 3 days I have been contacting them in regards to my question and all they keep doing has been to toss around my question from person to person, how hard is it to find out when they mailed my check to me? Really poor customer service and follow up after my purchase.

delsolredhot

Jun 9, 2014

Good evening Mr. Fitzgerald, I would like to "Brag" on your service team for a moment. I brought my car in last week because of a problem with the engine and was given the "Five Star Treatment". Your service team (Donna Turner, Amanda Carmony and Don Mateo provided me with "Cradle to Grave" service! From the moment I "arrived" I was treated with outstanding customer support. Donna was very tentative and took care of my needs in a very profession and courteous manner. Due to the nature of the problem I was given a "rental vehicle" to ensure that I was able to make it back home. Amanda was extremely profession and caring and provided me. outstanding support. She also gave me "ICE CREAM" while I waited. I felt like I was at "home"...that's what Casey Honda's like...a "home away from home". Finally, I have to "brag" on Mr. Don Mateo. This guy is the "cream of the crop". He's always pleasant, caring and extremely attentive. I am a twenty six year service veteran and I'll put Mr. Mateo up against any of my comrades when it comes to customer service and professionalism. I thought I was a "workaholic"...Mr. Mateo never sleeps! I received constant and consistent updates from Mr. Mateo providing me with details on my vehicle...My Mateo (Don) is the best when it comes when it comes to customer service! He's a "keeper"! When I received my car and was given the news that there was "no charge"...I almost fainted! I am extremely humbled and grateful for being a part of the Casey Honda Family!!!Thanks for everything. If there are any "non believers" just contact me and I will "testify" to OUTSTANDING STAFF AT CASEY HONDA!!!KUDOS for having a wonderful staff of personnel! They deserve five stars +++++!!!

naejmarie77

May 8, 2014

I had the best experience at Casey Honda. Ms. Alyx Carneal helped me in every way and made the process very easy and simple. I was a nervous wreck before hand but they made me feel welcome. Alyx was positive the whole time and very personable. While we were waiting to get approved, she didn't just wonder off and leave us by ourselves like they did at previous dealerships. She sat and talked to us like she had known us for years. She was very professional when she needed to be but also very easy going and considerate when she could tell I was getting overwhelmed. It was a relief to work with someone who wasn't forceful and kept us laughing through the entire process. Alyx went above and beyond to help me out and get me at a payment that I'm comfortable with. I'm so glad I stepped in that dealership. I never thought i would say that i had a enjoyable and fun experience buying a car but she proved me wrong!If I know anyone that needs a car I'll definitely be sending them to Alyx at Casey Honda!

brikav

Feb 22, 2014

I had a less than desirable experience with Casey Honda. I previously purchased two cars from them, but this will be my last purchase. I negotiated the sale of my trade-in (2007 Honda LX) and purchase of a used car (2011 Honda Pilot EX-L) with Mr. Bowles and Brian McHugh. At one point during the sales sales negotiation Mark Bowles made a rude comment about his prior experiences with Soldiers. I left the sales floor and was about to leave the car lot until Mr, McHugh came outside to see if we could make a deal. After much haggling I was given a trade in value nearly 2k under book value. Casey currently has my trade in for sale on their lot at almost $7500 more than what they paid me.

RomerMuniz

Jan 28, 2014

I was in dire need of a vehicle. I had been to 3 dealerships before Casey Honda and couldn't get done. I go in thinking I could only get in a used car and drive away in a 2013 Civic in the payments I needed to be at. Ms. Carneal was not only extremely helpful, knowledgeable and kind, she was the most patient and honest salesperson I've dealt with. I kept saying that i didn't want to waste anyones time, but she kept a big smile on her face, was nothing but positive and promised me that she would get me in a car. And she kept that promise! Not only did she put up with me for 5 hours, I've been in multiple times since my purchase and they haven't kicked me out yet lol. Alyx will be getting my business from now on and I'll be telling all my family and friends about her and my amazing experience! Thank you again Alyx!

healthguyfsu

Jan 26, 2014

Joe is very knowledgeable and down to earth. He will help you find a car with your specific needs/wants (in our case, low mileage). Casey Honda is a pretty good place. Car buying is a lengthy and painful process for almost anyone these days but they make it pleasant.

GoatGirl13

Jan 12, 2014

Generally I do not like buying a car, but Mark went out of his way to make it as pleasant as possible. We knew what we wanted and Mark worked with us to make it happen. Everyone was very helpful explaining various options available on this vehicle. I wiill definitely buy my next car from Mark and will recommend him to others.

sliver08

Jan 11, 2014

I found that that they were very friendly and workable with. They also helped with keeping the family busy while all paperwork was being processed. I have no complaints..

tacoma4X2

Jan 11, 2014

when I was undecided between a civic or Scion, mark let my son and I test drive a civic SI alone, then set me up with the Scion dealer in Williamsburg so I can purchase the TC (which we thought we wanted). After another test drive of Scion TC, I realized the Civic SI was the better car. Mark let us test the car again, this time a bit longer and my son was now wanting the SI. Honda never attempted to pressure us into the silver color on the lot, and was willing to match my NFCU financing so that I could get the additional $500.00 military rebate. Jared has expressed how much he really likes his new White Civic SI........,

TreacyJones

Jan 9, 2014

My family was traveling down Interstate 64 and we had an engine problem. After calling many dealerships, the folks at Casey Honda agreed to see us. It was a Saturday and a holiday weekend. We had come from the cold and the snow and were on our way to our home in Hatteras. Not only were we seen right away despite the dealership being busy, the children and the dog were treated well. Don Matol took very good care of us. He should get a big raise! I would recommend this dealership to anyone! Thank you folks for taking good care of us in a bad situation.Dr. Treacy Jones

rokbarlow

Jan 6, 2014

Good buying experience. It took a while to get the second key but it finally came!!! Great Car for a good price. Will buy honda again.

jtmurphy

Jan 5, 2014

Don Matol has been my Service Rep for about 3-4 years. He is very professional, knowledgeable, friendly and reallycares about his customers. Casey Honda service has always been a great experience for me having my Honda serviced.Although dealerships tend to cost a bit more than a automotive shop, you pay for quality, appointments on line and their communication and follow up is second to none. Thanks again Don.

KErick

Dec 26, 2013

WORST DEALER EXPERIENCE EVER!!! I traded in my leased Crosstour in October for the Civic lease special. In November I was then billed for the last two months of my Crosstour lease after TRADING it in. WHY WOULD ANYONE TRADE IN A CAR AND WANT TO CONTINUE PAYING FOR IT??? It was AGREED that the remaining payments would be taken care of at the time of the "deal". Scott Smith, the General Manager, reluctantly paid the remaining payments after multiple calls, arguments with Brian McHugh, Sales Manager, and getting the run around.

keric

Dec 26, 2013

WORST DEALER EXPERIENCE EVER!!!I traded in my leased Crosstour in October for the Civic lease special. In November I was then billed for the last two months of my Crosstour lease after TRADING it in. WHY WOULD ANYONE TRADE IN A CAR AND WANT TO CONTINUE PAYING FOR IT???It was AGREED that the remaining payments would be taken care of at the time of the "deal". Scott Smith, the General Manager, reluctantly paid the remaining payments after multiple calls, arguments with Brian McHugh, Sales Manager, and getting the run around.

conniedgar

Dec 18, 2013

Mark Bowles provided exceptional customer service and provided me with a great deal on my new car. He was friendly, helpful, and true to his word. I would recommend him when looking to buy a new car. My Honda is very satisfactory so far. I'm happy I bought it!

Net

Dec 3, 2013

My first visit to Casey Honda Newport News. My service was great. I will give them a five stars for rating.

JoannieLY

Nov 18, 2013

In 2009 I purhcased a Honda Accord EX-L from Mark Bowles. This was the nicest new car I had ever owned; however, I really wanted the Coupe in San Marino Red. I expressed this to Mark, on more than one occasion but was not in the position to purchase. Earlier this year I had my car in for service and Mark made it possible for me to drive a 2013 Coupe for a day. I absolutely fell in love with the car and was more determined than ever to get one.I once again contacted Mark and told him of my intention to sell my 09 Accord and purchase a new one. The car was in near mint condition and sold within 3 hours. I called Mark and told him this and to find me a car. Unbeknown to me at the time, Casey Honda had a beautiful 2014 Accord EX-L Coupe in San Marino Red on the lot. It was destiny. :-) My husband had been doing some internet shopping and Casey Honda BEAT the lowest price we were offered. The majority of the paperwork was taken care of over the phone and through email. We showed up on the lot and within 3 hours I was driving my dream car!Mark did an outstanding job and even contacted my insurance company to make sure the car was covered before I drove it off the lot. Many, many thanks goes out to Mark for all his hard work and patience working with me. When I buy my next Honda, I will definitely see him again. He has gone above and beyond to answer all of my questions and even programed his cell phone into my speed dial in case I was on the road and had any questions. I will definitely recommend him to a friend or family member!

JeremiahWoodbury

Nov 8, 2013

I recently purchased 2 vehicles from Casey Honda, a 2013 Honda CRV EX and 2013 Honda Ridgeline Sport, the sales rep Joe Diggs did a great job, he was very friendly and helpful. He made sure I got exactly what I wanted for the price I wanted to spend. Unfortunately that is the end to the pleasantries of this story as since then it has been one headache after another, from it taking them more than 30 days to payoff the 2 Hondas I traded in to it taking more than 30 days to get Virginia registration, to the latest issue of it being more than 60 days to get my current registration transferred to the new ridgeline and the biggest issue is the lack of follow-up and customer service, it's like they don't care anymore since they got their 60,000 from me, all they have done is blame each other or their 3rd party that handles titles which I don't want or need to hear about I just need a solution which still hasn't been presented and for this I will never give them my business again or recommend them to anyone even for service. I will instead pay the extra gas money to go to another Honda dealer to do any service or buy any accessories.

timmyewing61

Oct 29, 2013

Fred always looks after his customers and I am so thankful to have Fred as my Service Team Leader. Everyone at Casey Honda was great and I love your coffee in the waiting lounge. Thank-you very much.

kmsemeyn

Oct 2, 2013

This is my third time working with Mark at Casey Honda - and there's a reason I keep coming back! He takes care of me and makes sure I get the best bang for my buck. By now, he knows me and my family on a personal level and makes sure that all of our expectations are met. Love working with him and happy to give him my business!

SheCha

Aug 20, 2013

Brian and Tina really worked with my husband and I to ensure we left with a HONDA CRV EX-L AWD . Casey Honda exceeded our expectations by providing a "ridiculously low price". At this point they have a customer for life and when we're ready for the Honda Cosstour, we'll be back to Casey Honda.I would recommend CASEY Honda to anyone interested in a professional no hassle dealer.

ATCPRO

Aug 11, 2013

I went in for a warranty repair to find out I wasn't covered. It turns out that the "update" they performed the year prior extended the life of my IMA battery about another 15,000 miles. Surprisingly, that put me just outside the extended warranty coverage. I discussed this issue with Robert (my service tech). He said the update was an attempt to fix the known issues with IMA battery but it didn't work. Honda was sued for and lost because of the IMA battery issue, hence the reason for the extended warranty. He said he would talk to his manager. When I returned he said they would give me a $1000 credit toward the $3900 cost. I asked to talk to the manager because I felt the practice of "updating" to extend the battery life outside the warranty was unfair. I was told the manager was at lunch but that the credit was an act of "good faith" and they didn't have to provide anything. I later called the corporate office to ask them for consideration and I was told the same thing almost verbatim. The lady was very clear that she was doing me a favor and she didn't have to help me at all. She said I should be happy Honda was willing to provide a "good faith" offering. I would not recommend this dealer or Honda.

jim w lamb

Aug 2, 2013

Second vehicle I have purchased from Mark Bowles because of his outstanding service and product knowledge. I recommended him to a friend and he too purchased a CRV fro Mark.Mark is a great asset to Casey Honda. Make him your sales manager today!!!!!!!!!

JWHenry

Aug 1, 2013

Our experience was the best car purchase we have had. There was no pressure! Mark was very knowledgeable of the vehicle and took his time to make sure we were informed and satisfied. He did what he said he would do.

timmyewing61

Jul 26, 2013

I have owned my New Honda Civic Hybrid 2013 for one month and Mr. Fitzgerald sent me a letter to come by and meet the service team. I started off by talking with Yvonne Brooks, who asked me what was a good day and best time to work for me to come by to have my car checked over and meet the team. She took care of scheduling my appointment and she was very friendly and told me that I could schedule my appointment with Mr. Fred Tolley. When I pulled up to the Service Department, Candie Cowden was the first to greet me and asked me what the service department could help me with today, I told her that i had a appointment to check over my new car and she took me over to Fred Tolley to get all my information for my service visit. Fred Tolley, which I have known for a few years, took very good care of me and made sure that I was happy with the Honda Service. I asked for Fred because Fred is very good with his customers and is very friendly/ professional. I rate my visit today - A + and thank-you for the two cups of coffee. Your coffee is the best along with all your folks that work in the service department.If you need Honda Service and don't know where to go, then stop by Casey Honda Service Department.Mr. Fitzgerald and Team will take very good care of you and have a great waiting room or shuttle service to take you where you need to be.. Call them for your next appointment, you will not be disappointed. .

Dissapointed Honda owner.

Jul 25, 2013

They repaired my front drivers seat rocking problems, but only honored the service bulletin after a lot of back and forth trouble, and after informing them that I failed inspection due to Hondas issue with Elements, I drove home only to find out a large bolt was jammed up into my condensate line, which I had to again bring it back after realizing what the problem was. when I would turn left in my vehicle the condensate line was jammed with a large bolt so all of the water would leak onto my floorboard! Sketchy repair technicians at best.

timmyewing61

Jul 21, 2013

Tommy Malone worked with me to find the New Honda to fit my needs and price range. He was very helpful and worked with me to make sure I was happy with the deal before working out the door. Tommy went over the car and helped me understand and told me that if I need any help, please feel free to call him and we would go over anything that I had a problem learning about the Honda Civic Hybrid. Tommy did follow up calls to make sure that I am doing okay with learning all the buttons on the car.Tommy was great to work with and another reason that I keep coming back to the Casey Honda Family.This is my 3rd Honda and I have been with the Casey Honda Family for over twenty years.Casey Honda has the best service crew around and they always look after their family.If you need service on your Honda, look no place more then Honda Casey for your service needs.I have been with the Green Team for many years and Fred is the best to make sure a person does not leave Casey Honda not happy.He goes over everything that you are required to make your car running great and just may get you a cup of coffee.Their Scuttle Service is the best, when you need a ride to work or somewhere, as they work on your car. They will call you and send the scuttle to pick you up.With Friendly Service Folks, Shuttle Service and Great Coffee, why would I take my car anywhere else. Don't forget about the coupons that Casey Sends to you to save money on service.Casey Honda will look after you, if you become part of their family. Look no more then Casey Honda. You will not find a better deal, any where else. Thanks Casey Honda for all the years of service and looking after me. You are the best!

delsolredhot

Jul 16, 2013

Don Matol is extremely informative and helpful. He kept me up to date on my vehicle every step of the way. He definitely has the "customer service" concept when dealing with personnel. As a manager with over 27 years of experience I would definitely rate Mr. Don Matol an "excellent" in customer service relations. I would "definitely promote" Mr. Matol...he's a keeper!

debdeb35125

Jul 15, 2013

Mark by far was the best sales person I've encounted he helped me out I can't even explain how blessed I am to walk into Casey Honda and meet Mr. Bowles thank you so much Mark

renjihuang

Jul 13, 2013

Mark eliminated much of the hassle traditionally associated with car sales. He lived up to this promise and delivered us a simple, honest, and hassle-free vehicle purchase experience. He even went his extraordinary way to our house to have the right paper signed in order for us not to miss the best deal.Mark's customer service skill is just great. We love the car buying experience we had with him.Look forward to have him as our key contact for the car service in the next three years and beyond.

MMC08

Jul 8, 2013

This was one of the most unbelievable experiences in my life. Mr. Heaton (Used car sales manager at Casey Honda) interrupted a conversation that my sales person and I were having and expressed his inability to move on his price. I informed Mr. Heaton that his words were not important to me, only a lower price would engage my interest. Mr. Heaton also communicated that the vehicle in question was inherited (dropped) on Casey Honda and that he refused to take a loss. I suggested that perhaps Casey Auto Group took a bad deal on this trade-in and was adamant that Caseys poor decision and long holding time for this vehicle had no affect on my offer or my willingness to pay more. Casey's bad deal should have in no way translated to a future owner as Mr. Heaton implied. He again began to boast about how Casey Auto Group's dealers are better that other dealers and got very angry when I reinforced my position that his "words" did not make the number move and were not important to me. Mr. Heaton then proceeded to turn his back and walk away from me. I cannot believe this type of attitude and absolutely appalling level of service warrants a person the opportunity to manage sales in an extremely high customer service industry. In my opinion, Mr. Heaton's attitude and lack of interest with selling vehicles (especially ones that have been on the lot for over 10 months time) qualifies him to perhaps manage a hot dog cart, not a higher end used car department. It is no surprise to me that this vehicle remained in Casey Honda's hands for so long granted potential buyers in the past were unfortunate enough to be introduced to Darrell Heaton. I was contacted later the same day after Darrell's outburst and chest pounding episode by my sales person. Ultimately the deal was completed with the exceptional efforts of my sales person and two other managers at Casey Honda. I give these individuals much praise and respect. I would buy again from them. As for Mr. Heaton, I would not take I drink of water from that man if I were dying of thirst. Darrell Heaton......FAIL!

ssalter757

May 31, 2013

Mark Bowles did an excellent job helping me find the vehicle that was right for me and I think the price was excellent. He took the time necessary for me to get all the option I wanted - I am very happy with my new CRV.

pcherry55

May 27, 2013

This is our third vehicle we have bought from Casey Honda. Mark Bowles has always been very helpful to give us the best deal we can get.

mydealerrater1

Apr 9, 2013

This is the second time we have leased a car at Casey Honda and have dealt with Mark Bowles on both occasions.. Mark is a pleasure to work with, very honest and knowledgeable and a no-pressure guy. The customer comes first with Mark, and he continues to be of service long after the sale or lease is consumated. When it comes to our next car we will seek out Mark first and go from there. Casey should be proud to have a salesman or Mark's integrity and professionalism. Mike & Shirley Gignac

Nick123987

Apr 4, 2013

My Wife and I noticed a small cosmetic defect in the leather on the driver's seat of the CRV that we bought a few months ago so we decided to take it in on a Saturday at about 3pm and see what our options were and maybe make an appointment for later on the next week to get it fixed. We approached the employee at the service counter, who was doing something on the computer despite the fact that we were the only people in the service area, and we started to explain the seat problem. About a sentence into our explanation he cut us off and told us to come back when his manager was in the store. We asked why and he said only the manager can make that decision. I explained that I understood the need for a managers approval but I have no time during the week to play guessing games of when the manager will be in. The employee never looked up from the computer during the whole conversation, never offered any possible solutions and was unprofessional in the way he responded to my Wife and I. Needless to say we didnt go backwe took it to First Team Honda in Chesapeake and they stood on their heads to help us out and treated us with respect. Do yourself a favor and go somewhere else for your service unless you like being given the run around and being talked to like you are a sub-par human.

SheldonCash

Feb 13, 2013

This was the most stress free car buying experience! I am beyond satisfied and felt very comfortable throughout the entire process. I truly appreciate Mark's hard work, expertise and fabulous service. My entire family has bought from Mark and we will continue to recommend him! I love my new honda!!

BUBBA7251

Feb 11, 2013

BOUGHT MY CAR FROM THEM AND THEY WILL NOT BACK UP THE WARRANTY. VERY COLD ONCE YOU CALL THEM ASKING FOR HELP. THEY ARE VERY SLOW DO DO WHAT THEY PROMISE WHEN YOU DO BUY RHE CAR FROM THEM. WILL NEVER USE THEM AGAIN

charles157

Jan 16, 2013

heard negative comments in past so was cautious. Turned out to be best car buying experience I've ever had. Mark Bowles is great. Treated us like he really appreciated our business andgot us a great deal on a new CRV. Not only that but he did all paperwork before we came in to pick up and we were in office for minimum time. He took over an hour to explain all functions of car. Will definitely use Mark again and highly recommend him....

Kersty322

Jan 12, 2013

As 2 first time "real" car buyers Mark made the decision very easy. I knew I was getting a solid car for a great price. I also felt that Mark was honest, had our best interest in mind, and made it a point to meet us where we were at in terms of our needs. I am loyal to Honda and we will certainly be giving Mark our future business.

ThomasMalone

Dec 8, 2012

Professionalism is the best way to describe our buying experience at Casey. Every aspect went smoothly and was stress-free (and this was very important). In the past I've felt uncomfortable when shopping for a car, but this time was different -- our sales representative made us feel very much at ease, and was at our side through every part of the transaction. If I decide to purchase another car, it will be at Casey and Tommy will our sales representative.

Lenny Scholer

Nov 24, 2012

I stopped in at Casey Honda on a Saturday morning to look at a used vehicle that was advertised. Mark greeted me and was very helpful. He was very honest and not high pressured. I ended up striking a deal with him that same day and he took very good care of me.

jmnazon

Oct 23, 2012

TO Dom & CW, Best two Guys that care about their Customers concerns Best service around.thanks for servicing my 2010 Civic OUTSTANDING WORKMANSHIP. Great Customer Service.thanks guys.Jude Nazon

snakeeyes

Sep 24, 2012

Mark was an incredibly wonderful saleperson to work with. We were going through some significant difficulty (having lost two cars in a flood), and he made our purchase of a new car an incredibly smooth and easy process. He knows his product and treats his customers great...what more could a shopper ask for? Thanks so much Mark!!!Heath

tuckfishfool

Sep 22, 2012

Mr. Bowles was very courteous, professional, and knows his product and how to explain the vehicle's accessories in laymans terms. He set up the bluetooth for us and we are happy with the vehicle. If we or any of our friends or acquaintances are looking for a vehicle we would send them directly to Mr. Mark Bowles.

iofthetigr24

Sep 10, 2012

I can not began to expressed how happy I am with my new purchase! Being that this was my very first time buying, I was super nervous. However, Mark made me feel comfortable from the start. He was very detail in explaining everything that I asked and things that I did not even think of to make sure I understood everything. Most people feel pressured when dealing with sales but I don't remember a single time that I had any influences, other then my own, with my decision. He treated me like a friend and not a customer. I really don't think I would recommend anyone else other Mark and the Casey Honda team.

petunia315

Jun 30, 2012

My Family and I would like to take this opportunity to say a very BIG Thank You to Pascal. His honesty, thoughtfulness, great customer service and overall wonderful experience was top notch. We have never been so satisfied to a purchase of anything until now. We have told everyone that we come in contact with where we purchased our vechile and just who to deal with when they go. Every encouter we had with the Casey Team and Pascal went just as Pascal told us it would. I don't know how many times we can say Thank you......It is not enough for the service that was provided to me and my family. Pascal should be commended for his excellent customer service, friendliness towards his customers, honesty of how the process goes and he is an overall good guys. Again Thank you Thank you Thank you....We will be back for a truck for my husband. Thank you, The Haynes Family

jwbateman1

Jun 22, 2012

I had a 2011 Honda Accord I had bought used from a Honda competitor and it was totaled due to flooding. After this happened I went back to the dealer I had bought the Honda from and inquired about a new Honda and did not feel comfortable with the dealership.So, I decided to E-mail Casey Honda for a price comparsion. I received a prompt response from Casey (Mark Bowles) and was treated very good. So I decided to buy the car from Casey Honda.

GullibleNoMore

May 24, 2012

As a Honda lover, I find it extremely disappointing that Honda continues to sanction these crooks. Even if you manage to work out a good deal with them, if you get a loan with their financing company (Auto Credit of Virginia)they will tack a bunch of useless and expensive items onto your original loan amount and tell you they are necessary. Auto Credit of Virginia has the worst customer service of any financial organization I've ever seen. They could care less if you pay on time for years. If you get into trouble and need extra time to pay, they will threaten you with repossession after a few weeks! I will not take my car to Casey Honda for servicing, even though they tacked on a service arrangement for the entire life of my car loan and told me I would not be able to get the loan unless I agreed to pay it. The one time I did allow the service department to touch my car was enough to tell me they are sloppy and uncaring. They damaged my car in the process of installing (incorrectly I might add) a piece of equipment they demanded I put in my car that prevents me from being able to drive if I am 1 day late on my car loan, and no one bothered to tell me that would be necessary until I had signed the agreement.For a major auto dealership, they operate like one of those fly-by-night used car lots you see across the street from bus stations.

WERHONDA

Apr 21, 2012

My wife and I were in the market for a new Honda van in July/Aug 2011. We have owned a Honda CRV since 2002 and it would no longer support our growing family. Over the past few years this dealer serviced our CRV and I had no complaints and I wanted to buy a van from them; close to our house. We had done our research on the particular model and knew exactly how much we were willing to pay (within reason). Additionally, that week we had test drove the van in two different locations and received quotes from different dealers; however we wanted to buy from Casey. After talking with the salesman and going through the whole spill we advised him that we were not in any hurry for the van, needed it in November, it was July/August and we were not opposed to ordering or waiting. He advised us that their dealership was the only one on the peninsula that had the van we wanted...? Really, we just test drove 2 and have seen over 15 that week at dealerships. I advised him his computer system was incorrect; he stated that it was not. The first negotiation the dealer actually placed in front of my face a price that was $5K over the sticker price, yes $5K! My wife was in shock and got up and walked out. I offered the dealer a written price quote from another dealer to see if he could match it. He went to see the "boss" came back with a offer $1K below the original. I thought that maybe I was on a television show at this point. I told the dealer that I would pay $1K over the price quote from the dealer quote in Richmond. He returned from the "boss" with bad news of course. I was so insulted that I know longer do business with this dealership at all! When people ask me about my new Honda I highly recommend MECHANICSVILLE HONDA in RICHMOND and advise them of the crooks at Casey. Yes, we drove one hour north to purchase our new Honda and we drive one hour north to have our oil changed as well!

T Brandon

Mar 30, 2012

Mark Bowles is the most honest, forth coming, and hard working salesman I have ever met. He is extremely knowledgable of the product and services available. I highly recommend Mark and Casey.

goodbyechevy

Mar 8, 2012

Mark made the process seamless. After I made the commitment to buy from Casey Honda, he did everything in his power to make it as easy on me as possible, even when dealing with other customers, he made me and my wife feel like we were exclusive clients. The offer I received on my truck was exactly what I was expecting. His background set him apart. He was very informative and straight forward and made the whole experience as easy as possible.

cornsoup

Feb 23, 2012

My husband and I have been looking for a lower-mileage Mazda MPV minivan. About a week ago I saw one online at this dealership. I called to get the history on the van (I think the person I spoke to was Rhonda). Some things came up and we did not act further at that time. A week later I saw that the van had been listed on Craigslist. Since it was still available we decided to go see it at that point. My husband called and spoke with Tiffany, asked her some further questions, confirmed details of warranty, etc. He spoke with her twice before we left our house that evening to view the van. We live in Great Bridge and drove an hour to this dealership in Newport News with our 4 year old son. While still on our way, we spoke to Tiffany a third time, to clarify the directions. Upon our arrival, Tiffany wanted to ask us questions about what we were looking for in a vehicle, and wanted to show us some other models. When we made it clear we first wanted to see the MPV, we were told that it was being "serviced" and indicated it would be there soon. So we sat and answered more questions about our needs/wants in a vehicle, during which it was eventually disclosed to us that the van we had driven an hour to see would not be there that evening, that the garage it was at was closed for the night. Talk about a COMPLETE lack of respect for our time. There were so many opportunities along the way to let us know that the car was not on the lot to be seen. We have no idea why a van they'd had for at least a week was suddenly in the shop in the first place, as it had already supposedly passed a rigorous inspection etc! This place was a major disappointment.

Calypso10

Feb 6, 2012

This is our 5th Honda that we have purchased through Casey Honda. The reason is Mark Bowles:) aside from the fact that we are loyal Honda people, you can't beat the expertise and friendliness of Mark. He is like a member of our family. He has the knowledge and the willingness to listen to our needs and wants to suggest the car we would need. We will always go to wherever Mark will be selling Hondas. Casey is very lucky to have him and we are lucky to buy cars from him. Thank you Mark for being a part of our Honda family..we will be seeing you for our next car...:)

kmr248

Feb 6, 2012

No I don't recommend them. They are liars. I know most car salesman are but these guys take the cake. The was supposed to fix my car I payed them to fix it only to not be able to make it home before cutting off. Then they said they were told to do the Bare Min. Thats not what I payed them for. Sorry for them because I will never recommend anybody to go there. Now I have a car that's only worth 2,000 and owe more than double that. I was sold a Lemon. I can't stand them

OJ32

Jan 21, 2012

Recently my wife and I were in the market to upgrade from our 2009 Honda CRV. We searched the internet and local dealers for options on family friendly minivans. After almost 3-weeks of searching and test drives we decided on the 2012 Honda Odyessey Touring. During our search we visited a few local dealers trying to find which minivan fit us best. We decided on Casey Honda for our final purchase, based not soley on being repeat customers, but also on the sales approach and expected service we had received over the past 2 1/2 years. When we were first introduced to Mark Bowles, he immediately impressed us with his knowlegde of the Odyessey (past and present). Mark quickly tuned in to our buying style, which is very reserved and patient, as we searched to get the best deal available. Mark made himself available to us at our pace, and did not try any type of pressure sales techniques. Through out our search Mark was at the ready to provide us information. His up front price negotiations between the EX-L and Touring helped us decide on what minivan best suited our budget and lifestyle. After the sale, Mark has remained in close contact to ensure we were confortable with the vehicles technology and personal custonizations. Casey Honda, as a whole, has continued "service after the sale". We look forward their customer care as we grow into our new odyssey.

ConnieB3912

Jan 7, 2012

I highly recommend this dealership. The salesman was friendly, informative, motivated, knowledgable, and thorough throughout the purchasing process. My salesman listened to me and ensured that he sold me what I wanted. He actively demonstrated his interest in making my purchase as pleasurable as possible.

Ms_Ladi28

Dec 29, 2011

Casey Honda is a nice, brightly lit establishment with quite a few vehicles on their lot. They never seem to be busy, which is good or bad however one looks at it. I had read tons of bad reviews on this dealership, but decided to go anyway due to proximity and vehicle availability.I started my vehicle search with online research that automatically tagged numerous dealers in my area. I picked the dealer that had the Honda I wanted and started email crossflow with Mark Bowles. He quoted a price via email, however it was higher than invoice, so I was prepared to haggle. I also had a trade and wanted to see the value. I had already checked before arriving, but just wanted to see how I would be treated.Of course Mark would not budge on the price--understandable. I was also quoted a much lower price on my car than in Kelly's. Again, understandable.Here is where things got icky; and I was compelled to leave. Of course, I was given the song and dance about my car being worth a low price and the new car price not able to decrease any further. However, Mark also threw out that my car had body damage. (Oookay). I was led to the manager who gave the same song and dance...BUT, THEN he ALSO mentioned body damage--officially proven and tested by the Official BMW Buyer (some mysterious guy in a black jacket). He kept throwing out body damage to my car, AND THEN went even further to suggest I wasn't the first owner on my car. That's when my intelligence was officially insulted. My car is usually complimented by both peers and dealers that it looks brand new. It still has the new car smell...and low miles. I also understand attempting to deal and assume that the buyer knows nothing about car sales. That's fine usually they don't, everyone has to eat, right? But to insinuate that my car had been in an accident (even though the car report shows nothing and is clear), AND insinuate that I'm not the first owner of my car (when my car was custom made for me and delivered), is just hideous. Dear Casey, please do not try to say that a car has had body damage done to it during trade negotiations. Usually body damage would result in an offer of less than half of what it's worth from the dealer versus *only 6K less than it's worth* (ie, your lowball offer). THEN, don't try to offer another vehicle (mileage questionable depending on whom I'm speaking to), and all of a sudden raise the trade offer $4K. I mean, really?

kevindowell

Dec 20, 2011

I contacted almost 30 Honda dealerships in a 125 mile radius of my home in Richmond, Virginia. Casey Honda (Mark Bowles & Pascal Jones) were the only ones who could figure a way to get the vehicle I wanted at the price I wanted. Once I arrived, I signed the paperwork, went through the warranties offered, arranged financing and had a thorough demo on the vehicle - all in 100 minutes! This was the smoothest purchase of the 10+ cars and trucks I have experienced. My hat's off to the whole organization.

mcarraway21

Dec 7, 2011

I was referred to Mark by a co-worker. Mark exceeded my expectations of the sales process even beyond what I was told to expect. My husband and I were treated in a very open, friendly manner. We did not buy immediately - we left the test drive meeting to test a different manufacturer although Mark had told us he could bring that vehicle to his dealership if we'd like. Our weeks of prior internet and Consumer Reports research on the Honda Pilot and similar vehicles matched facts and figures Mark shared with us, so we felt he was very honest and up-front and sold us the Pilot for a fair price. Mark was able to nearly complete all of the paperwork over the phone and by email, which helped save a lot of time. When we closed the sale he thoroughly went over everything we needed to know, including a tour of the dealership and service center. He was great.Yossi left us with the same positive feelings we had after working with Mark. Clear explanations, friendly, patient, and personable. We felt the choices were ours and no uncomfortable harsh forcing of the financing options. My past experiences with dealership finance offices left me feeling drained, frustrated, and angry. Not this time - Yossi will be a big part of the reason I can confidently refer my family, friends and co-workers to Casey. I would hate to tell them that Mark is great but they will have a tough time in the finance office.

Shiprep1

Nov 14, 2011

My family and I have purchased several cars from Mark at CASEY. He makes the process so quick and easy ... he provides a no-hassle experience. Awesome.

jim w lamb

Nov 12, 2011

Both Mark and Chris were very knowlegable of the Honda vehicles and fully answered all questions. They were friendly and went to great lengths to find the vehicle type and color that I wanted with outstanding attention to detail.They are a great asset to Casey Honda and I have already recommended them to some of my friends. I had purchased my last five Honda vehicles from Williams and Peninsula Honda but they offered far superior service and won me over to Casey Honda. Jim Lamb

Barbara Sanders

Nov 1, 2011

We were torn between the Ford Focus, Honda Fit and the Civic. Kept going back to the Ford place and hit every Honda dealer on the penninsula to test drive their two cars. But in the end, after much deliberation, we went on line and my husband got in touch w/ Mark Bowles, the Director of Internet Sales, and we made an appointment, came in and it was so easy to make my decision at that point - the price was comparable to the other two cars, considering the extras on it, and Mark and Spencer were very knowledgeable and friendly. You couldn't ask for a better car salesperson, especialy since they didn't go 'over the top', which puts me off. (one dealer we went to wouldn't put ANYTHING on paper to give us a ballpark figure of what we would be looking at - said to make an offer when we were 'serious'.... so we didn't go back there and he lost a sale (and it was a local Honda dealer, too). THAT wasn't right!The Civic's interior, smooth ride, great gas mileage and nice sales peopole were the deciding factors. We will definitly recommend Casey Honda on Jefferson to anyone mentioning they need a car.

martzae

Oct 22, 2011

This was the best experience buying a car ever!!! Everyone that I came in contact was very pleasant. There was even a nice gentleman that came around offering coffee. Everything went very smoothly and I didn't even have to do anything. Casey Honda took care of all the extra hassels like notifying DMV. I am extremely pleased with this dealership, especially Mark Bowles, and would highly recommend it to everyone!

MMilardo

Oct 22, 2011

Please pass along our sincere appreciation and thanks to Mr. Mark Bowles and Ms. Diana Garner for the outstanding customer service they provided us during our recent purchase of a Casey vehicle. We live in Colorado and needed a vehicle for one of our kids who attends college in Virginia. We shopped online at several local dealerships for a good used car and spotted a 2005 Hyundai Tuscon at Casey. We were fortunate to make contact with Mark Bowles who went out of his way to provide us every detail on the vehicle. He even drove it 25 miles so our college student could give it a test drive. He was exceptionally timely in communicating with us and we quickly negotiated a sales price that included a limited warranty. He also arranged for an extended return option that allowed us to inspect the vehicle ourselves 10 days later during a planned visit to Virginia. We were very impressed with Marks professionalism and customer service and were totally at ease with the purchase.Upon my initial examination of the vehicle on 1 Jul 09, I noticed that the hood release cable was jammed, prohibiting opening of the hood. Mark invited us to bring the vehicle to your service shop and into the capable hands of Diana Garner. She was outstanding in keeping us informed about the vehicles status. When it became evident that the car needed a few parts that werent readily available, she set us up with a loaner car the remaining few days of our visit. I thought that was going above and beyond the call of duty. I was very impressed. As of this writing, were awaiting a decision from Casey regarding repairs to some body damage we noticed during our initial examination. The right rear passenger door has a sizeable dent and scrape of which we were not aware at the time of purchase. Although Mark made us aware that there was a ding in the door prior to our purchase, the damage is significantly more extensive than we anticipated. Were hopeful Casey will rectify this remaining issue for us and we greatly appreciate your assistance.Weve purchased and had serviced many vehicles in the past 30 years and in that time weve never had as positive an experience as we had with Casey thanks to Mark Bowles and Diana Garner. Im not sure when well need another vehicle, but I can tell you Ill definitely consider another Casey vehicleeven from Colorado!Sincerely,MARK R. MILARDO(719) 330-5401

Lglaze

Oct 17, 2011

Having worked with Mark on our last Honda transaction, we knew we wanted to conduct business with him again for our next leasing. Mark's premiere service is highlighted by how accommodating he is to his customers. Being a teacher, I have very little freedom in my day to make my way over to a dealership and "car shop". Being a mom, my weekends don't allow for this, either. In my past two transactions, Mark has delivered cars to my school for me to test out for the evening. He always made sure I tried two different models based on my specifications to be sure I was completely satisfied with my decision. This past time, much of our communication was done electronically, which again, made the entire process so very convenient for me. When my final decision was made, I arrived at the dealership to paperwork already processed, printed, and ready for me to sign. Mark truly understands how demanding a busy lifestyle can be and made my car leasing experience a true pleasure. He is to be commended for his professionalism and attentiveness to his customers unique demands.

arl283

Oct 4, 2011

I was very pleased with my dealings with Casey Honda. I have visited early in the summer to look at cars and wasnt ready to purchase at the time, Mark however kept in touch with me about different cars i might be interested in buying. Mark was able tofind a car that fit my interest and budget which was a great relief to me ending the car search. While i was doing the paperwork for the car other employees approached me and asked how my visit was going and general talk about the car i was purchasing. I was helped in all aspects from dealings with the bank, insurance, warranties, and also features of the car. I enjoyed the whole expirence of buying a car from Casey Honda and i hope to keep dealing with them in the future.

ahengesbaugh13

Sep 25, 2011

I decided while my car was being serviced to look into my options because my lease was up in November, Mark Bowles was the guy I was put in touch with due to all the other sales reps in a meeting. I was pleasantly shocked to learn I had more options that I excepted, and the chance of trading my 09 civic for a brand new 2012. Mark explained each option to me so that I could understand exactly, he was patient with me, and overall made me feel very comfortable. I am so thrilled I came into Casey Honda that day and had Mr. Bowles because the whole process was smooth and exciting and now I have a brand new 2012 civic. Also to add, I'm not sure of everyone's names but every single person I came in contact with, even in passing at Casey Honda was extremely friendly and warming. Thank you so much.

Bmckenna

Sep 25, 2011

Very friendly and easy to work this. Took the time to ensure we were completely satisfied. He even came in on a Saturday and his birthday to complete the sale and ensure all was right for us.

jtmurphy

Sep 24, 2011

Routine oil change and recall work on my 2008 Honda Accord. Very courteous. Don was very thorough. Service done in a very reasonable time. Waited for vehicle.

jterrell645

Sep 8, 2011

Mark Bowles was extremely friendly and willing to give of his time to help us find a car that we liked. He showed us around, even to the repair shop.

datachk63

Sep 2, 2011

I knew the exact specs I wanted for my new Honda Accord Coupe--year, trim level & color (both interior/exterior). But, even after shopping online religiously for a solid week, I couldn't find any dealer in VA that had what I wanted. Although Casey Honda didn't have my dream car on their lot either, they were able to locate EXACTLY what I wanted (out-of-state) and deliver it to me within two days following my initial visit to the showroom. I had been contacted by several other area dealers, but none could actually produce to the outstanding degree that Casey Honda does.

barbaraherb719

Aug 31, 2011

I purchased my 2011 CRV from Stephen LaBelle who was recommended to me, and as a result I have recommended Stephen to other people. Stephen has given me outstanding service that has been completely professional, attentative, and totally satisified my needs. I completely recommend Stephen as the best dealer employee that I have ever met.

K&S_Kelly

Aug 16, 2011

My husband and I had the pleasure of working wiht Bryant Davis at Casey Honda and purchased a 2011 Honda Accord. At first we were looking into a used vehicle and were just content on having something reliable with a warranty. The business manager that night put us in the used vehicle to test drive it for a day and upon our return to the dealer we met another business manager named Jeff who spoke with us in great detail about our purchase we were about to make. They made us feel very comfortable and at ease. After speaking with Yossi in financing we felt more at ease that the choice that we were about to make was the correct one. Bryant and Yossi assured us that the we would be well taken care of. This was by far the best experience we have had when making a major purchase and we thank God for leadign us to Casey Honda and we will continue to do business with them in the future.

marksieber

Aug 15, 2011

Tommy and the rest of the team at Casey Honda were all marvelous to work with. They were friendly, respectful, informative, and there was just enough gentle humor to make a guy like me who was nervous feel at ease. I was fully satisfied and would enthusiastically recommend Tommy and Casey Honda to others that are interested in buying a car.

jmcrowder

Aug 12, 2011

I am very pleased with the process of buying my new car. I was made to feel very comfortable and at ease. Some dealers in the past have not wanted to deal with a woman and I was happy to not find that the case. I felt that things were explained well and the follow up quite impressive.

nickdawg30

Aug 11, 2011

I was not all that excited about shopping for a new car because of my unpleasent and rude dealings with another local dealership....this was not the case at all from Casey Honda. From my first request for information online through the entire sales and finance process exceeded my expectations. Like many these days my husband and I had some previous credit issues that I thought may hurt our chances at finding the perfect car for our family however the staff at Casey Honda went above and beyond to ensure we drove away in the vehicle we LOVED! The exceptional service and professionalism we received amazing and I have already shared my positive experience with all my family, friends, and co-workers.

RichandNat

Jul 26, 2011

I recently purchased my 2011 Honda Odyssey from Casey Honda. Casey Honda, Jeff and Rhonda, made my purchase a wonderful experience. Prior experiences with other dealerships were like going to the dentist to get a tooth pulled (necessary evil). There was no hassle, no strong sales pitch, and no game playing. My wife and I actually enjoyed the experience. This was my first time at Casey Honda and they treated me like family. I will definitely buy my next vehicle at Casey Honda. Thank you to the entire staff at Casey Honda. Rich C.

stjustice

Jul 19, 2011

I purchased my first Pilot from Mark Bowles in October 2005, but I started looking at them and met Mark in 2004. It was a long process for my deciding what I wanted and if I wanted to wait for the 2006 model which had some changes to it. I never felt any pressure from Mark during this whole time, he would just answer my questions and keep me updated on what the changes for the new model would be and when they would be available. I was so impressed with his patience and concern to make sure I got exactly what I wanted and I did! More recently when it came time to replace my Pilot, I knew without hesitation that I would go back to Casey Honda and to Mark. Mark delivers on his promise to give you a simple, honest, and hassle-free vehicle purchasing experience. Mark is a true professional and puts his customers at ease with the whole buying process; he gives his full attention to you and makes you feel as if you are the only customer he has. I have recommended him to friends and I know he will be first person I turn to in the future.

lv2mix

Jun 15, 2011

It took me several months to decide on a car and Tommy was very patient. He never made me feel pressured and when I finally decided to purchase a Civic, Tommy made the process very smooth and I felt very comfortable during the whole process. I will refer everyone I know to Tommy and hope to work with him again in a few years when I'm ready to upgrade. Thanks Tommy!!

jcowling3

May 19, 2011

Mark renewed my faith in car dealers. I was very disappointed with another dealer, almost giving up. Then Mark called and offered me a deal and I accepted. He made my new car purchase friendly, effortless, and enjoyable. There is onlly one problem. You only have a high number of 5 in the area above and no EXCEEDS EXPECTATIONS number. You need to add a 6 or a 7 for Mark. I will recommend him to all my friends! Thank you. I LOVE MY NEW HONDA FIT!

wanda.bach

May 2, 2011

Mark Bowles is very attentive. He listened carefully when I described what I wanted and was able to select a car from inventory that met my needs. He didn't try to steer me toward a car that would give him the biggest commission. I was looking for value and he understood. I would definitely buy a car from Mark again!

brendadwalder

Apr 29, 2011

I have bought several new cars in the past and have always dreaded the process. I am happy to say that Mark Bowles made the whole process easy and really an enjoyable experience. He was very knowledgeable, helpful and ensured that I was well informed in every step of the pocess for purchase of my Honda CRV. He was the best car salesman I have ever dealt with and I would recommend him to friends.

Calypso10

Apr 29, 2011

Mark Bowles is the best salesperson they have at Casey. I went in to purchase a new CRV last year and he gave me a "great" deal, even dealing with my best friend and all the haggling. He was professional, but also friendly and honest. I made the mistake of mentioning the Ridgeline truck they have and he just happened to have one for us to drive, and I must say, with no pressure. We fell in love with it also and he gave us a great deal on it too.We ended up buying two vehicles from Mark and then sent my niece to him and she bought a CRV also.Sorry if any of you had trouble with Casey, but you might not have dealt with Mark. I would recommend him to EVERYONE and would also buy any future cars from him.Check him out at Casey, you won't be disappointed:)

jlpurvis

Apr 29, 2011

This is the second car we have purchased from Casey thru Mark Bowles in less the 3 months. Mark has been very professional and courteous and has made sure that we have been happy with our purchase. He has gone above and beyond to make sure that we left Casey as a satisfied customer. We would definitely return to Casey Honda to purchase another car when the time arrives for another new car.I hope that the service side keeps us as satisfied. We are a family the does our research ahead of time to determine what kind of car and the price we are willing to pay before we walk into a dealership, and we are not afraid to walk away, so when we make a purchase it is because we are satisfied.

bobhall

Apr 28, 2011

Mark Bowles did a wonderful job. He found the car that I wanted and worked with me to solve all of the questions I have had both before making the purchase and after making the purchase. Mark has a lot of integrety and has always made a point to tell the good and bad about the vehicle being considered. Mark tells the truth! This recent purchase was my second purchase through Mark. My first experience was just as enjoyable. I have tremendous respect for Mark and would recommend him to any of my friends.

busybee64

Apr 28, 2011

Mark made it very easy to move from 1 leased car to another. He listened to my needs, and met them. He is a true asset to the team. Everyone at the dealership have been attentive to my needs, and professional. I have recommended Mark to several friends as well.

ginamoore

Apr 28, 2011

The sales staff at Casey Honda made buying my new Pilot a very postive decision. Mark Bowles is professional, very knowledgable about the Honda product line and most of all very patient. The dealership went out of its way to get the exact color and model I wanted from out of the area. This was the second Honda I bought from Casey and would not consider using another dealership. The financing was easy and I ended up with a brand new Pilot with a lower monthly payment. Even the guys in the detail shop made sure my new car was in perfect condition when I drove off the lot.

alexhooker4

Mar 14, 2011

STAY AWAY!!!!!! Never buy a car from here. What a horrible mistake. They are sharks, liars, and the place is filled with people who have no idea what they are doing with absolutely no integrity. NEVER EVER will I go there again. I plan to take everything Casey off my car and let everyone know what a horrible place this is. We signed for our car on Saturday, and were told to come back Monday to give them my social security card, and the F&I guy was going to try to get us a better rate. Well..... on Monday we went back after seeing that the Military could have their pay stopped we decided maybe we should get out of the deal. We were told we had 7 days and 1,000 miles to change our minds. We were doing a trade in, and knew that the paper work hadnt been processed yet, so when my husband went to see if we could get our car back, the guy told him to leave his office that he was going to process it anyways. Now we are stuck. I have such a horrible taste in my mouth after the way these people handled our situation. I would never reccommend them to anyone.

xpietszak

Feb 26, 2011

I bought a certified used honda from an out of town dealership but go to Casey for maintenance. I had a problem with my car that was covered under warranty. Even according to the service rep at Casey(two weeks earlier). After the work was finished Casey's service rep calls to tell me that my repair was not covered under warranty and they would like to negotiate a price for the repair. I called the dealer I bought the car from, they checked and assured me that the repair was a warranty repair-Still, at casey they argued it was not, my sales rep (from where i bought the car) faxed Casey Honda the paper work clearly stating it was covered (bumper to bumper) Warranty. Even so Casey Honda countinued to argue it was not covered,and told me I needed to whatch out for shadey warranty companies, mind you this is a "honda certified warranty". The service manager from where I bought the car faxed over more paperwork showing warranty coverage and finally Casey conceeds it is a warranty repair. When I get the paper work from Casey Honda there is a line item for estimates. Under this section it states that I had acknowleded a cost of the repair of and an orginal estimate of 900.$.....total lie, I spoke with casey two weeks before having the repair and at that time we agreed it was a warranty repair issue. I guess shame on me for not getting that in writting. I will not return to any Casey auto company for any type of service.....buyer beware

shan7856

Jan 13, 2011

I visited the dealership on January 11. A commitment was made for the trade in value of my used car and a brand new car was given for test drive.Next day I went with my family and negotiate the price. During price negotiation the sales person, Chris, brought the business manager for negotiation. The business manager made very non-professional conversations. At the end of all kind of talks from his he asked me that how much I want to pay I offered $18,000 for Civic 2011 at this point the business manager asked me to leave the store. He said "Your junk car is outside take it back and leave the store now".I left the store and with in five minutes I received call from the sales person saying that he has talked to the big boss and that Honda Civic can be sold for $18,500.It shows that my offer was not in-appropriate enough that made the business manager so angry that he asked me to leave the store immediately. I was with my friends and my wife.It is completely shame on CASEY having people in crew who does not know any thing about ethics and professionlism.

arielray15

Sep 4, 2010

i am vary satisfied with this dealership. their customer service is one or the best iv seen. they have a fun and friendly atmosphere, and respond to me in a timely fashion. Biklen Jazexhiu was very helpful in answering all of my questions and updated me on everything i should know. i would recommend this dealership to everyone.

x11chooch

Sep 4, 2010

i have another car from a casey dealership so i was open to getting another car with casey again. i went with casey honda traded a 08 civic for an 2010 civic and im so glad we did! they were so great the people in there were great with my little one who didnt want to stay still! are sales man was great with us and are little one she still asks about her "buddy" , he was great with her and dealin with the fact that she was tryin to run around . everyone worked so hard to get us a great deal and work with us. they got us the best deal we could get. they detailed the car and filled the tank for us before we left the lot even the detail guy came out to make sure it was to are liking. the people were great and so was the sale! i will be goin back when the time comes. i truly recommend CASEY HONDA! BIK was great if your looking to get a car i would find him. he was not the pushy rush rush buy my cars kinda guy he truly cares about you and making your experience a good one.

tammymhudson

Apr 23, 2010

I saw the car I had been looking for, at the used lot next to the Casey honda lot. its all Casey though. It was the perfect color, year, and it had the rear spoiler I had wanted. I of course called the lot eager to speak with someone to get the information to look up the value of the car on KBB.com and NADA.com well for the price they had marked the car at was $19,500 and on KBB and NADA it was between $14,000 and $16,000 so I spoke with the salesman and told him I wanted to offer $16,000. I come back to find that his manager had already printed up an offer sheet to offer me the car for $17,988. I said no, I am not paying $18,000 for this car, thats ridiculous. I want to offer $16,000 for this car, he said okay and that he would ask his manager, I then said let me speak with your manager, so he said he would get him out there. He finally came out about 10-15 minutes later, and told me he would not sell me the car for that less of money and that they couldnt because they had the "best" warrenty. He treated me like I was stupid and spoke to me as if I didnt know anything about cars or buying one. Thats not even the worst part! the car I noticed had condensation in the left rear tail light, and it had a brand new inspection sticker on it. that wasnt right, it should have automatically failed with the condensation. I take the car up there the next day because it was not fixed that night as promised, they also promised 5 gallons of gas, I definitley didnt get that either. So they keep my car for a day and "fix" the tail light, yeah right. I go to pick the car up and when they finally find my file and bring my car out to me, I look at the tail light and it STILL had condensation in it. I then asked the service lady okay, why is there still condensation in the tail light, she then replied that they had drilled holes into the light and that the water would dry up and drain out and that they "fixed" the problem. I had to leave because I had to get ready for work, and when I got home I called Hall Acura and spoke with a service person in there and he told me that okay the condensation isnt uncommon in that car but, they didnt fix it properly, they took the easiest way out, and the proper way to fix it would be to replace the lenses. I then got very frustrated but figured hey I love this car maybe I can get it fixed myself, he then quoted me an estimated price of $63 per lens. I'm not really sure what the lens is, but I'm sure theres more than 1 in each light, and when I happen to look at the right side rear tail light, that one had condensation too. So both would have to be fixed. I then call back to get the corporate number, I get on the phone with the guy and I will admit I was rude but I was so sick of them screwing around. I told him about the poor service I got from the manager at first, and then I told him about the light and how I spoke to Hall Acura and what they told me. He said hed look into it and call me back. About 2 hours later, I get a call from a different manager at Casey Honda and he proceeds to tell me that I can come and turn the car in because they have looked over everything and they are in the right and I am in the wrong and they wanted to have the best customer satisfaction rates. Well I am not satisfied and I am not sure yet what I am going to do about the car yet. But in all honesty they have HORRIBLE customer service, they dont care about you or the vehicles you purchase. I wouldnt reccommend them to anyone, EVER!

shaggykevv

Aug 18, 2007

After getting someone to talk to me (actually difficult as they were so busy) I started looking around at cars. The sales person, like most was eager to get me to sit down, and even more eager to get me to sign something, this is typical. However, the person I dealt with was borderline belligerent. A friend of mine told me that Casey Honda was "sneaky" and to read the fine print since they tried to get him a higher interest rate than they had verbally agreed on, and it was hidden in the pages of small print.I was not about to sign anything that evening but he just kept pounding, and at times yelling. Overall when I did a little more investigating into the numbers they gave me, they were very high despite the salesman saying they were low.They were far too pushy and combative, nearly calling me stupid at one point for not signing a lease with them (I went in to finance, not lease). Overall the experience was miserable and I would not recommend it.