Charlie Obaugh Chevrolet Buick GMC KIA reviews

Busy Mom

Sep 30, 2016

Dave and Ian provided great customer service in a time of need.....Car broke down on the way to taking my son to college on a Friday afternoon. Called while waiting for a tow and was told a technician would be available to give us an idea of what was going on. Received a quick assessment once arrived and it was determined issue would take into the next day to fix. Service team helped us get a rental at a great price to finish our trip and had the car fixed the next day as promised.

Fire Chief

Aug 9, 2016

Heather Weaver is an excellent, professional and vigilant service advisor. SHE is the reason I bring all of my vehicles to Charlie O'Baugh GM. 3 Tahoe's and even a Toyota & 3 Ford's! She is that good!

Mia4

May 25, 2016

This place is amazing! Everyone dropped what they were doing in order to help me. They got the ball moving so I wouldn't have to be there all day and did everything in their power to get me the lowest price. They beat out all the competitors. Customer service was their key to everything. They offered to take me anywhere I wanted to go so I didn't have to wait at the dealership! This is family owned and you can honestly tell due to the exceptional customer service.

BB

Apr 29, 2016

My 2013 Verano was towed in to Charlie Obaugh Buick-Chevrolet by Buick Roadside Service approx. 4 pm on a Friday. I was 40 miles from home, and the service writer, Dave, was very proactive in obtaining an available mechanic to troubleshoot, repair, and verify the repair before closing. The mechanic did an admirable job of not only verifying the problem was a defective battery, but also checked for unusual current draw, found one, and corrected it. Great job ! Thank you very much.

working man

Aug 31, 2015

The dealership was having a special event at the Staunton mall. My wife and I were looking for a car that I could commute to Charlottesville, We approached a salesman, that was on the grounds, Told him I only had $5000 to spend, Did they have anything that would our budget, He said no could not help me, So we walked away. I guess because I was dressed in work clothes, did not help his option of us, Then on the way out we saw another salesman a lady this time, explained our situation to her. She took us straight to a car, that could fit our budget. We purchased that car even though it was $900 more than we had anticipated on spending. My hat goes off to Katy who really helped through this process. Glad I spoke to her she gave me a entirely different out look on this dealership.

Adam

Apr 22, 2015

I went in because I noticed that my car was leaking brake fulid. I tried calling several times to see what was wrong with it and how much it would cost. It took 2 days for someone to talk to me. I had to get a ride up there and had to wait until they could find someone to talk to me. I finally got someone to talk to me. The guy was rude and said that it would take 3 days until I get my car back. My suggestion would be if you want to get answers just wait up there.

Dcole007

Oct 17, 2014

We needed our popular camper inspected and made a 9:30 am appointment. We arrived early and was kept waiting 1 hour past our appointment time. A tech came and looked at the expired inspection sticker with a mouth full of food and then disappeared for another 20 minutes. He finally reappeared and slapped on the new inspection sticker and gave us the paperwork to take to the cashier without inspecting ANYTHING!!! He did not he knows the lights, signals, tires, nothing. I called him back and mamade him check the tire pressure. Both tires were about 40 pounds low. He commented this was not part of a state inspection but he would put air in them for me. I said you did not check my lights or anything! I went to the office to explain what happened.I said you kept me waiting 1 hour past my appointment a day then just slapped on a sticker and did not inspect anything. Guy says you make an appointment does not mean we will inspect your vehicle at that time. I said my point is you kept me waiting and still did not inspect anything. You can lose your inspection license for that. He then said I will check on it and yelled sorry as I walked out the door!

Kll004

Sep 4, 2014

I have a volkswagon but they don't have a body shop so they sent me to Charlie obaugh! They were very helpful, fast and friendly. They got me in for an appointment right away. The customer service was great, and my car looks brand new. The repair was a couple day process and they called to update me along the way atleast once a day! I highly recommend!!

brian,va

Mar 8, 2014

the sales staff and the finance manager were really great and made it so easy to purchase a vehicle..they were open and honest about the car and really nice and good humored as well.we received the best features and warrenty that I have ever thought of for a used car.and with no money down and lot monthly payments.i will recommend them to any one I know that is in the market for buying a car..i hope their service is as good as their sales staff and I look forward to doing business with them in the future....

Jane Doe

Aug 20, 2013

First time I needed a warranty repair on my 2012 Kia Sorento at 40,000 miles was the hatch lock, approximately a $250 part, was told it wouldn't be covered because it was "damaged". Really??? If it was in working order why would I even need the warranty. Does Charlie Obaugh only honor manufacturers warranties on vehicles that don't need serviced? Secondly, I reminded Mr Obaugh himself that I had paid cash for 2 vehicles purchased at his dealership in the past couple years (both of which had regularly been serviced there up until 6 months ago, when I began to get routine maintainance performed closer to home, keeping all records). Mr Obaugh stated his establishment tended to do more of those type things for customers who had all their service work performed by them only. I had also had two other vehicles in their body shop in the prior two months. Charlie Obaugh is extremely arrogant and rude, and his service manager, Cliff, well he's just rude!!! When the deal is over, kiss customer service goodbye!! Ohhh and their advertisement of price matching tires is a farce!!