Chevrolet Buick GMC of Puyallup reviews

S Helm

Nov 4, 2016

We want to to Thank Steven and the Chevrolet of Puyallup team! We truly needed a bigger vehicle, but have past credit uses it wasn't super easy to get it done but their team worked hard! We ended up with a new 2016 Chevrolet Traverse, which was exactly the perfect fit for our busy active family! We have now had it for a month and honestly couldn't be happier with our purchase! Go see Steven Backman he will help you get what you need. We for sure will be returning when we buy our next vehicle!

Bad H

Oct 31, 2016

Preston was good, Christy was good. They both found me a car that I liked is reliable and I could afford.

BadH

Oct 31, 2016

Preston was good, Christy was good. They both found me a car that I liked that is reliable and that I could afford. Very easy.

Patriciac

Oct 30, 2016

Preston was great, he was patient and not pushy. He gave us all the time we needed to make a decision and even let us take our old car home to clean out.

Shelly Greene

Oct 30, 2016

Preston was great, he took many photos of me with my new car every time I asked. I needed a bigger car to fit my growing needs and he sure came through when I needed him to. I also have a few funny stories to tell about the experience.

Craig

Oct 28, 2016

I shopped for a one ton truck at three different dealerships. Chevy (GMC) of Puyallup was without a doubt my last stop. I had the pleasure of dealing with Steven Backman. Steven was the most knowledgeable salesman I dealt with regarding the truck. Also, their initial offer on my trade-in and the purchase price of the truck was CONSIDERABLY lower than the other two dealerships. No negotiation necessary. Without exaggeration their initial offer was literally $25,000 lower than one other dealership.

Heath

Oct 28, 2016

My wife and I came in to trade in two cars. Our sales person was Khrysten Lovett she was very helpful and personable. This was buy far our most comfortable car buying experience. Billie in finance was very helpful and went above and beyond to get us the best financing available. We will definitely recommend Chevrolet Puyallup to others looking to buy a car.HeathPuyallup

Lisa Rowling

Oct 28, 2016

My husband and I came in to trade in two cars. Our sales person was Khrysten Lovett she was very helpful and personable. This was buy far our most comfortable car buying experience. Billie in finance was very helpful and went above and beyond to get us the best financing available. We will definitely recommend Chevrolet Puyallup to others looking to buy a car.Lisa

Richard Neal

Oct 28, 2016

Ben Rollins was very friendly and professional. He made the car buying experience very hassle-free and care-free. I would definitely recommend him to my friends who are on the market for a new car.

craigb

Oct 28, 2016

I shopped for a one ton truck at three different dealerships. Chevy (GMC) of Puyallup was without a doubt my last stop. I had the pleasure of dealing with Steven Backman. Steven was the most knowledgeable salesman I dealt with regarding the truck. Also, their initial offer on my trade-in and the purchase price of the truck was CONSIDERABLY lower than the other two dealerships. No negotiation necessary. Without exaggeration their initial offer was literally $25,000 lower than one other dealership.

Jeremy

Oct 27, 2016

The buying process was easy and that transaction was smooth and the sales staff was not pushy.

guitarcruncher

Oct 27, 2016

My wife and I came in to trade in two cars. Our sales person was Khrysten Lovett she was very helpful and personable. This was buy far our most comfortable car buying experience. Billie in finance was very helpful and went above and beyond to get us the best financing available. We will definitely recommend Chevrolet Puyallup to others looking to buy a car.HeathPuyallup

VoltDriver

Oct 27, 2016

All was fine with the deal until the paperwork was done. I picked out a 2107 Volt right off the truck so the inspection was not completed yet. I was told to take another Volt for the night and then I could get it on Sunday. I get a call Sunday and I am told something is wrong with the car and it will get looked at on Monday. Ok, that's cool I can live with that. On Monday no response from my salesman. Tuesday I get a text that says car will be ready on Friday at the latest. That's it, no explanation or anything. I call and get told there is a problem with the heater controls and they need to order a part. I am not that happy at that point that I am buying a car that came broken and they will need to pull the dashboard off of the car to fix it. But, its a car and these things happen. I do not hear anything for days so I call service at 10am Thursday. I speak to Rex and find out the car is done and has been given back to sales. I wait all day and hear nothing. I text my salesman and he tells me the car will be ready Friday. Obviously that's weird since its done and leads me to believe he wasn't even looking. I call and am told "the part just came in" and will be ready Friday(tomorrow). I let him know I already called and spoke to Rex and its been done for hours. He says "let me call you back". I get called back and told the car will be ready in an hour or two after it is detailed. I reiterate my interest in making sure it is not rushed and done right. I also ask at least 3 different times to have the car on the charger for me. I come in the car is not on the charger and I get my keys and quickly leave.At this point I am pretty annoyed. And not that it is a hug deal but there are now small marks on the trim where you can see that the dash has been removed and done a little damage. Not a huge deal but everyone loves a perfect brand new car.Then, I get the email from Steve Z asking for me to rate them and asking for him to be contacted before you make a review if you are dissatisfied. So, I email him and say I am not happy without any details. He sends a short reply that says what can I do to help? I reply I am not sure but please call me and we can discuss. I never got a call and that was 3 days ago. So here we are. I think I tried to let them remedy the situation and the sales manager chose not to. I feel that once the deal was done my salesman did not care one bit when my car was done and whether or not my new car was charged and ready for me even though I requested it multiple times. I will save this review for the request from Chevrolet also.

Eliazar

Oct 26, 2016

Great customer service all around. Steven Backman was easy going and great person to do business with. The dealership in general is 5 stars. Would recommended to everyone.

EliasJoel

Oct 26, 2016

Great customer service all around. Steven Backman was easy going and great person to do business with. The dealership in general is 5 stars. Would recommended to everyone.

ChandraH

Oct 25, 2016

Preston was amazing. We told him what we needed and wanted and it was a done deal. He was very professional and had great mind twisters on his desk. Favorite was the one with Old English lettering and the Rubiks Cube.

Patriciatc

Oct 25, 2016

Preston was great, he was patient and not pushy. He gave us all the time we needed to make a decision and even let us take our old car home to clean out.

Richard Cannon

Oct 23, 2016

Was good and friendly at Chevrolet in Puyallup Jim triggs was good on everything

Angela E

Oct 21, 2016

Bought a 2016 Buick Encore from Preston Cox today. He has great customer service. Recommend coming to see him. Thank you Preston for all your help today.

Chandra Helton

Oct 21, 2016

Preston was amazing. We told him what we needed and wanted and it was a done deal. He was very professional and had great mind twisters on his desk. Favorite was the one with Old English lettering and the Rubiks Cube.

Happy driver

Oct 21, 2016

We bought our car from Preston, he was great, low pressure and easy going. He made us feel like he was there to help, not push us into something we didnt want. I highly recommend him.

Jonathan Asmus

Oct 21, 2016

Henry was one of many salesman that I dealt with at the "WALLUP OF PUYALLUP" Henry was the only salesman that I felt totally comfortable with. We all know u need to sell a car to make a paycheck, but Henry didn't make me feel that sense of urgency he was calm and professional. Henry listened to what I wanted and needed. He took the time to find the car I needed, we test drove a few car. After the test drive I was comfortable with moving forward with the purchase.Thank you for all of your help!!!

Brandi R

Oct 19, 2016

Khrysten and the rest of the family made my experience smooth and so simple. It was a fast process and I liked that! I love my 2016 chevy sonic sedan!! I had been wanting to get out of the car I was in and they made it happens! Best service! Nice people!

Branderz

Oct 19, 2016

Khrysten and the rest of the family made my experience smooth and so simple. It was a fast process and I liked that! I love my 2016 chevy sonic sedan!! I had been wanting to get out of the car I was in and they made it happens! Best service! Nice people!

angie76

Oct 17, 2016

I got great customer service from a guy named Zack Biswell at Chevrolet of Puyallup. I always dread going to car lots because of horrible customer service. Make long story short he was able to get me in a brand new car with my budget in mind of the car I wanted. A Chevrolet Cruze hot red.Thank you ZackAngie

tamara

Oct 13, 2016

I have had a horrible experience with car shopping in the past, but this time it was different. I had done months of online browsing for the vehicle I wanted, comparing prices, years, mileage etc with dealerships throughout pierce and king county. I went to a dealership before coming to Chevrolet of Puyallup, and felt uncomfortable the whole time. Then I stopped by Chevrolet of Puyallup because they were one of the few dealerships that had both new and used GMC Terrains. Mario came to help us with what our wants and needs were and I instantly felt at ease. I told him what I was looking for, he showed me some vehicles and then showed me pretty much the same vehicle but under the Chevy name, because they run a bit cheaper than GMC. We went inside, he made a list of the things I "need" and "want" on my future vehicle. Then the magic happened. Mario went to go find the Terrain he had in mind, but came back with keys to 2016 GMC Terrain with only 4 miles on it and with a $5,000 rebate, where as the original Terrain he went to get did not have that type of rebate etc. A brand new 2016 vehicle for $23k, that was less than the used Terrains on my list to go see!! I was thrilled beyond words! We took the car for a test drive and I fell in love. When we got back to the dealership financing showed me what my monthly payments would be like for 3 different loan lengths. I was told that it would not be above the last payment amount which was only $30 above my budget, so I agreed and the processed continued. After Mario and financing worked their magic I walked out of the dealership with a brand new never test driven (besides myself) vehicle with payments that actually ended up being almost $100 less than what I was shown and had agreed too! I can not express how much appreciation and gratitude I have for Mario and the Chevrolet of Puyallup dealership. The literally took the stress of this pregnant momma, away, and did not ever make me feel pressured or uncomfortable. MARIO IS A ROCKSTAR!!

Happy customer

Oct 12, 2016

Absolutely taken care from start to finish by both Paul and Preston. Would highly recommend these guys on anyone's next purchase.

Chevy guy

Oct 11, 2016

Sales consultant introduced me to General Manager, Sales Manager , Finance Manager and had very good conversations with all . Sales Consultant did a fantastic job handling the sale and spent lots of time going thru vehicle showing us all the controls, we had a lot of questions and he had all the answers . Got are smart phones paired with the Bluetooth etc. Best buying experience we have ever had . Great place to buy a vehicle !

Transmarobird

Oct 9, 2016

Bought a car from jim t, I'd definitely buy another from him. Process was easy, they let me test drive overnight to work with my girlfriend and my busy schedule to make sure she liked it, and overall got me into my camaro for a fair price and a decent rate based on my credit!

Larry Johnson

Oct 8, 2016

I have went car shopping to a number of dealerships in the Tacoma Puyallup area, comparing prices and different vehicles, and it is amazing the different ways you get treated....some try and push their cars on you , some wont give you the time of day depending on how you are dressed or if you don't have something they want, as far as cash down or the right trade in etc., but when I first went to Harnish Chevrolet of Puyallup, I was treated like part of the family.....no pressure...(Big selling point), was treated with Respect, and had a very pleasant experience without the stress usually associated with buying a car. That is why I keep coming back to them, I have purchased 3 cars from them now and will continue to be a return customer and refer all my friends and family. I would like to thank Don Burks, Jim Triggs, Mike & Steve for Exceptional service . Anyone looking for a new or used car should definitely stop in and see for yourself.

Larry Johnson

Oct 8, 2016

I have went car shopping to a number of dealerships in the Tacoma Puyallup area, comparing prices and different vehicles, and it is amazing the different ways you get treated....some try and push their cars on you , some wont give you the time of day depending on how you are dressed or if you don't have something they want, as far as cash down or the right trade in etc., but when I first went to Harnish Chevrolet of Puyallup, I was treated like part of the family.....no pressure...(Big selling point), was treated with Respect, and had a very pleasant experience without the stress usually associated with buying a car. That is why I keep coming back to them, I have purchased 3 cars from them now and will continue to be a return customer and refer all my friends and family. I would like to thank Don Burks, Jim Triggs, Mike & Steve for Exceptional service . Anyone looking for a new or used car should definitely stop in and see for yourself.

New Chevy lover

Oct 6, 2016

This car lot was awesome I felt welcome as soon as I walked into the door Thomas got us into a 2017 Chevy spark for little down and a great monthly payment.

Channelle Weggens

Oct 6, 2016

This auto family bent over backwards to get us into the car we were looking at. We greatly appreciate everything that Preston, Michelle and Thomas did to get us into our new car!!

Debra Malucelli

Oct 5, 2016

Best car lot in the world Thomas Tate helped us so much even with my husbands and my bad credit he got us into a new car

MRose

Oct 5, 2016

I had a very no hassle experience with this company. I went in to look for a new vehicle due to my prior car being totaled in an accident. I worked with Khrysten Lovett and loved her upbeat personality. She made the experience very positive for me. I let her know what I was looking for and she found the perfect car within my budget with even lower mileage then I requested. I will definitely refer my friends and family to her in the future. 5 stars for sure!

MalloryRose

Oct 5, 2016

I had a very no hassle experience with this company. I went in to look for a new vehicle due to my prior car being totaled in an accident. I worked with Khrysten Lovett and loved her upbeat personality. She made the experience very positive for me. I let her know what I was looking for and she found the perfect car within my budget with even lower mileage then I requested. I will definitely refer my friends and family to her in the future. 5 stars for sure!

Not Available KEVIN WARNER

Oct 3, 2016

We had some challenges in our pursuit to buying two vehicles. Steve Backman and the crew at Chevrolet Buick of Puyallup worked really hard and got the job done

Kevin Warner

Oct 3, 2016

Steve Backman is a great guy with extensive knowledge and very helpful though the entire buying process. i would highly recommend him.

Cheryl Harr

Oct 2, 2016

What an awesome experience! Khrysten was very helpful, knowledgable and totally made me feel at ease with the purchase of my brand new 2016 chevy spark! I love it! Totally excited!

Hong

Oct 2, 2016

Thanks Steven Backman for giving me a great car buying experience.

Cheryl

Oct 2, 2016

Getting my 2016 Chevy Spark was so easy and quick! The experience was simple amazing! Khrysten was awesome! Besides this being an important decision in my life, it has been one of the best decisions I've made!

CS^2

Sep 30, 2016

Thank you Steven Backman for the relaxed car buying experience. Steven and all the staff were pleasant to work with. Thank you for the great vehicle.

Howard B.

Sep 30, 2016

Up dating the star rating , SORRY , I forgot to do it on former review ALL GOODKeep up the good work.

DJ Young Prodigy

Sep 27, 2016

I went last Friday to see about POSSIBLY getting an new car and trading in my old soon to be junker of a mustang thinking I didn't even have a strong chance. I came out with a used car from within the past five years with an awesome deal that fits for me as a college student who works full time. Chevrolet in Puyallup was the best location I could have chosen to do so and I was exceptionally happy with the service I received from my sales woman, Khrysten! She was AWESOME with everything from trying to work out the best deal with finance all the way to finding me the best insurance and coverages and staying with me every step of the way till the end. She and manager Steve Zamberlin were an absolute pleasure to speak to and I felt in great hands from the moment I stepped in the door and made sure I left happy. They gave me the best deal I could have looked for as a first time buyer full time work and college student, and I couldn't be happier with my new Kia. Thank you Khrysten and Steve!

lindsey P

Sep 24, 2016

The service was amazing! They worked with us to be able to fit the car within our budget.

Troy Vance

Sep 24, 2016

he took time to help me and it was a pleasant experiance

Kris

Sep 23, 2016

3rd vehicle purchased here. Great experience every time.

Anthony R. Daily

Sep 20, 2016

I just wanted to say that Preston And Kristy in the department of making people smile was there number one goal to help us and get this moving in the process of us buying our first new car. These guys did AWESOME! Thank you guys for everything. I will always refer all my family and friends to this Chevy dealership for all time..Thank youSinceryAnthony Daily And Katie Shindle

CaraB

Sep 20, 2016

Great no pressure experience. Our sales representative, Mario, treated us wonderfully and provided us with lots of options and information. It was a great car buying experience!

Rick D

Sep 19, 2016

Steven Backman was excellent. Will for sure tell others about my positive buying experience.

SDL

Sep 6, 2016

Chevrolet of Puyallup has always been my go to place to purchase my vehicles. I had the great experience of working with Spencer Syverson what a very knowledge gentleman to assist me with the purchase my new truck. He made my experience Awesome! No stress! Spencer, showed me the trucks I was looking for with no pressure and once again I know why I always choose Chevrolet of Puyallup. The whole team of outstanding leadership at Chevrolet of Puyallup are true professionals who continue to strive for Excellence in Customer Service.GO TEAM!

Lobo

Sep 2, 2016

Great purchase experience with Steve Backman. Low key and knowledgeable. They went to extra lengths to get the vehicle I wanted delivered at the price agreed upon.

Andrenika Davis

Sep 2, 2016

I had a great experience getting my first new car from here! Khrysten and Thomas made the experience quick and easy. I love my new car. Thanks guys!!

John Lobanowski

Sep 2, 2016

Steve Bachman was an excellant salesman. He contacted me by phone and got a great purchase price approved for my new Chevy volt. Friendly low pressure dealership.

Rob

Sep 1, 2016

We had a great experience buying a used SUV. Steve took us right to the car we had seen online and let us out on a test drive. He answered our questions, gave us no pressure, no hassle, and no negotiation! Steve accepted our offer--the price we walked onto the lot hoping to pay. Finally, he worked to track down a lost set of keys from the car's original owner and gave them to us.Great experience.

andrenika

Sep 1, 2016

I had a great experience getting my first new car from here! Khrysten and Thomas made the experience quick and easy. I love my new car. Thanks guys!!

jason

Aug 26, 2016

great group of folks. Preston did a great job of helping find vehicle and getting it all ready to drive off the lot. Christy in finance dept. was amazing at getting me a great deal and rate on the truck. whole team was very helpful and quick to get me driving my new silverado.

Denali fan

Aug 25, 2016

Go in and see Jim Triggs for your car and truck needs; he took great care of us and worked on our behalf. Very little back and forth with no pressure. An easy experience through finance as well.

Stripe Rite

Aug 25, 2016

Jim Triggs and the rest of the staff made buying this truck very easy. Jim, thanks for taking such great care of us. I look forward to working with you again in the future.

John N

Aug 20, 2016

See Steven Bachman for your car/truck needs. Just bought 2017 GMC Acadia Denali, and took my time as this is probably my last car. No pressure, and went to great lengths to find the perfect vehicle. Thanks Steven, am looking forward to having the service dept care for my new car. The 5 star ratings you read about with this dealership are "earned". I highly recommend you shop here. JN

Eric

Aug 17, 2016

We were looking for a new or slightly used truck, found one we liked here and Tara contacted me right away. She was awesome to work with, answered all my questions and sent us more to look at. Unfortunately we were not able to purchase from here since they were so great. We found another in the color we wanted and it was closer to home.Thank you for being so great to work with, maybe next time.

Christopher Wood

Aug 16, 2016

What a great dealership!! Thank you Steve the sales manager for all your help in making my car deal go through. I also would like to thank Leeann in finance for all of her hard work as well, working the bank for me, so I could get the best possible rate and terms. These folks have always put there best foot forward for me, and most of my deals that they have done are complicated.... thanks again!!!!

conniescar

Aug 10, 2016

Thank you Michelle and Jeremy!!!I just love my Chevy Spark!You were both so helpful and professional, and made this experience joyful. This is the first-ever new car for me, and I'm so excited. Thank you also to Capital One.Harnish of Puyallup has a repeat customer.

Art treptow

Aug 9, 2016

This was by far best and easiest car buying experience I've ever had. They didnt try to push anything on us sales got a feel for what i was looking for and should several options. Financing was under an hour will defenantly be back when we need the next car.

JetVet

Aug 8, 2016

Jim Triggs was my salesman. He is a very nice man and very knowledgeable. I was overall happy with working with him through the purchase process. The down side of this purchase process was the detail shop. I waited over 2 hours to get the truck ready to go. Jim said it was ready and when I looked inside the cab it obviously had not been touched. Marks and prints were still obvious. Jim sent it back for another go at detailing. The truck was a bit better but by no means was it detailed inside or outside. I figure when I spend so much money on a new truck it should be perfectly clean inside and out.I have PTSD so my memory is not so great. I stopped by the dealership a few days after purchase with a few questions about the media in the truck. I was told to come back when Jim is in. I guess Jim is the only one who knows how to work the media system in the truck. The process was way to long,7 hours. I came in with my own financing hoping to speed the process but didn't happen that way. Overall I give a 3 star review.

Dereald & Jean Nuez

Aug 7, 2016

Thank you Steven Backman, for your outstanding work in helping us buy a Buick Encore. My wife is so very happy with her new car. You get an A+ , Best salesman award!

Dennis and Cat

Aug 4, 2016

Our experience at C of P was more than perfect, everyone listened to us and what we wanted, did not spin a story, did not pressure us into many different how about this and how about thatswe had seen several deals this one was the best, and warrantee for much lesswow thanks!!! You guys and gals are great and were more than fair on the negotiations of the trade and sale!!! Khrystn our sales person was quite pleasant, and her sales mannerism was great, pushy, but not annoying8) We are thrilled with the 2014 Camaro, and it looks great next to our 91 Camaro ;)

v8sinned

Aug 4, 2016

Our experience at C of P was more than perfect, everyone listened to us and what we wanted, did not spin a story, did not pressure us into many different how about this and how about thatswe had seen several deals this one was the best, and warrantee for much lesswow thanks!!! You guys and gals are great and were more than fair on the negotiations of the trade and sale!!! Khrystn our sales person was quite pleasant, and her sales mannerism was great, pushy, but not annoying8) We are thrilled with the 2014 Camaro, and it looks great next to our 91 Camaro ;)

HiediPH

Aug 3, 2016

A company is only as good as it's employees and the Dealership in Puyallup is absolutely fantastic! After a week of dealing with my local dealer and being asked to buy vehicles I didn't want, then being told I had to wait several days to find out if the vehicle I wanted was still available... I gave up on my local dealer in Springfield OR. I placed multiple calls to various dealers and receive a call back from Jeremy in Puyallup. "Great news, we can get the exact car you want today." was Jeremy's message. I called him back and we were able to get a manageable price, then he was able to request my vehicle to come from another dealer farther north and I drove the 5 hours up to purchase my new vehicle. Jeremy made sure the fuel tank was full and even had the detail shop rewash my car after a bird pooped on it while I was in getting my paperwork completed. The lady in finance was awesome, felt like I was with a friend (wish I remembered her name, sorry) She even gave me a couple of portable water dished for my 3 pups who rode up with me. The people here do their best to have happy customers and I will gladly make the drive up when my family is in need of another vehicle. Well worth a road trip and I recommend them to anyone looking for a vehicle. I love my 2016 Buick Encore PremiumI didn't have any work done so I did not give any star rating there.

Chris Banks

Aug 1, 2016

Just got done buying a band new Silverado 2500HD. Had a great experience with Steve Backman I will go back again when its time to trade in.

Qian

Jul 25, 2016

He is an amazing person, we bought a car, he helped us very much and he tried to find the best car for us.Thank Jim.

Buybuickpuy

Jul 23, 2016

I would buy another car from Steven Backman, or maybe a truck? Steven Backman was very professional and made the process of buying a car enjoyable.

supersky

Jul 17, 2016

Jim Triggs made the car buying experience very easy. He went above and beyond for us and we left as very happy customers. I would definitely recommend Jim and Chevy of Puyallup.

Marv

Jul 5, 2016

Dean and Regi were so much fun and pleasant to deal with. Dean found us several rebates that allowed us to buy a great Equinox LTZ. I would recommend Chev of Puyallup to anyone looking for a great car and no pressure.

Kruse500

Jul 4, 2016

Our process was such a breeze and seamless. Scott our salesman was awsome. Everybody was very helpful. We would reccomend the dealership next time we know somebody is looking for a car.

Mark Loken

Jul 1, 2016

Preston was very helpful and had the information needed to make our buying experience pleasurable.

LBW

Jul 1, 2016

Our sales person Spencer, was extremely knowledgeable about the car type we were buying. He was very upbeat and kind and went the extra mile to make us feel comfortable.Usually, buying a car is the LAST thing anyone wants to do because it is such a hassle, but here at Chevrolet of Puyallup, it was a pleasure from start to finish! If you have a special car that you always wanted like we did, GO HERE! Every employee goes the extra mile to see you drive away in the car of your dreams. We've never been so impressed with a dealership before and they earned our trust.Thomas & Laura Wilson

teresaintacoma

Jun 30, 2016

Yesterday 6/29/2016, My sister took her car in to Chev dealer in Puyallup. I went to pick her up in my Chevrolet Cruz but her car was ready early. She parked across the street and we got in my car to go back to Tacoma, but changed our minds so she decided to drive back on her own. We went back to where she was parked and she headed for Tacoma. I had gone back around to go onto River Road. And then the craziest thing happened. MY CAR heating gage went all the way to Red and the Car was basically cracking up But right there in on the left side not more than 20 feet was the Chevrolet place. It was so weird. I pulled in left the car and wondered how absolutely lucky I was. My Gaurdian Angels were taking care of me, in a big way. Two weeks ago my son came home from College summer break. My husband drove all the way to Cheney Washington and is so lucky this did not happen. It would have been really bad. But then more happened. I had no real warranty and it was $99.00 to have a diagnostic. Normal pricing. I was saving Money for a trip to NY to visit my God daughter and her mother, my best friend whom I have not seen in over 15 yrs. I thought to myself. Well that's over. We had just put over 1, 000 dollars in to an old Kia and really no more left to spend. I got a call today, that I owed nothing and that the parts and repair were free. I only needed to clean my car system coolant. And the Inspection was free. The staff there are nice and friendly. I don't think I have ever seen that before at a other repair shops. They are always so gruff. I feel like I have to be nice to them just to get good service. A lady by the name of Jeanne McCoy was so professional, nice, and made me feel right at home. I will never forget our conversation and my sister said Jeanne is always nice. Wow. What a good experience with something that scared me to death. I have never wrote anything to a car place before, but I was so impressed with all that happened, I knew God put me right there at that time.

Jesus and Claudia

Jun 26, 2016

Thank you Jim for been the best!!! We really appreciate your time and kindness. Thank you for taking the time to go over every question we had on our 2016 Sierra Denali and our 2015 Tahoe, so far the best buying experience.

Vic and Marilyn Hager

Jun 24, 2016

The buying process was a bit lengthy, but Jim Triggs was very good and he was precise when showing us every detail on our new 2016 Silverado duramax 3500 dually. Very nice facilities and everyone seamed so happy and friendly. Have not used the service department yet but the staff looks to be very good. Thank you for the good experience

RSL

Jun 14, 2016

I have purchased many vehicles from dealerships over the years but I can honestly say that this was the best experience ever. No hassles and no problems. Jared was our salesperson and he was friendly, courteous, knowledgeable and every bit the professional one hopes to find in a car dealership. Billie, the finance manager, was wonderful to work with. Very much aware of the sensitivities involved when discussing a persons personal finances. She was fast and also extremely thorough.

Casey Willis

Jun 13, 2016

I just want to say that I'm very happy with the car I purchased and the service I received. The car salesman was very nice and I felt he was looking out for my best interest when it came to car buying. I like the fact that he and his manager was able to assist me in finding a good car. Your finance specialist very smooth and quick and getting me a good interest rate and it did not take long to complete the transaction. This was a very good experience.

smarje3atv

Jun 12, 2016

It was an amazing experience, Jim Triggs was great, at no time did he try to pressure me or my wife in any way shape or form, his only concern was that we got the truck that we wanted, he took his time and the extra time that it took to find the right truck that was not even on the lot, we had to go to the overflow lot to get the perfect truck for me. I have never been more pleased with a car purchase.

Silverado Guy

Jun 10, 2016

Kevin Wagner was extremely helpful when it came to getting the vehicle I wanted as well as the vehicle that fit my needs. I was very impressed with his generosity, and knowledge on the Silverados and other vehicles I looked at. At the end of the day, I know I made the right choice and got a great deal with very very minimal haggling like other dealerships like to do.

Sierra

Jun 4, 2016

I had a great experience purchasing my first brand new car at Chevrolet of Puyallup. Jeffery Fredrickson helped me find the right Chevy for me. I really appreciate him explaining everything to me, and walking me through everything. I Love my Chevy Cruze!

Allworld

Jun 1, 2016

The dealership was very pleasant and professional. Steve Backman was first class our experience was excellent. We were immediately shown the truck we wanted and felt like it was a fair price!

Matthew Pruett

May 31, 2016

Dealt with tucker in sales and he was awesome! I would highly recommend this dealership. Top to bottom everyone I worked with was amazing! Small hiccup on car chosen and no questions asked they remedied the situation and were amazing about it. BUY YOUR CARS HERE AND ASK FOR TUCKER IN SALES AND NOT TO MENTION MRS CASH IN FINANCING IS SLICK AS WELL!!

MATTHEW A PRUETT

May 31, 2016

Dealt with tucker in sales and he was awesome! I would highly recommend this dealership. Top to bottom everyone I worked with was amazing! Small hiccup on car chosen and no questions asked they remedied the situation and were amazing about it. BUY YOUR CARS HERE AND ASK FOR TUCKER IN SALES AND NOT TO MENTION MRS CASH IN FINANCING IS SLICK AS WELL!!

tn4lee

May 30, 2016

My wife and I enjoyed a very pleasant and successful purchasing experience at Harnish of Puyallup. Steve Backman was our sales representative and it was through his efforts that negotiation, purchase and delivery was efficient and pleasant. Steve is very professional and knowledgeable, and is particularly helpful in explaining the modern technology designed into our new truck. We were very fortunate to have Steve Backman as our sales representative. Thanks, Steve!

DaveP

May 26, 2016

Very friendly service, The financing department got me a better rate than what my primary lender offered. Made buying My first NEW car easy.

Nazar

May 25, 2016

Me and my dad came by just to see what our options were in trading in our f250 but when they gave us a special price of their chevy Silverado and an fantastic trade in value it was just a deal too good to pass so we took it! We are very happy with the level of customer service and especially Jim Triggs he helped us a whole lot and is very knowledgeable on Chevrolet vehicles. I would definitely recommend this dealership.

Wendy Mathews

May 24, 2016

Haven't purchased a vehicle in years but remember it being a dreadful experience and a long day. Found Steven Backman... and he was a life saver. Never pressured me into anything, went back and forth with me changing my mind and never gave up. I left with a 2016 Chevy Tahoe and love it!

Wendy

May 24, 2016

Haven't purchased a vehicle in years but remember it being a dreadful experience and a long day. Found Steven Backman... and he was a life saver. Never pressured me into anything, went back and forth with my changing my mind and never gave up. I left with a 2016 Chevy Tahoe and love it!

Dan&june

May 23, 2016

The recent purchase of our new Silverado at chevy of Puyallup was an experience that will never be forgotten. Tucker from sales and Mike from finance will always have a place in our hearts because they made us feel like family and got us the vehicle we wanted at a rate that made even my wife smile! When thinking of purchasing think of Tucker and Mike and tell them Dan sent you!

Rica Family

May 15, 2016

Jim Triggs - Sales Associate: what an amazing man with a heart to serve others! We were treated like family from the minute we walked through the door. Thanks for all of the care and gifts for our daughter!! Dean - Finance: Totally honest and upfront and helped us get into a lease payment that fit our needs. Great people and overall great experience! Thank you also for spoiling our daughter while she waited through the purchase experience. Billie - Finance: Thank you, your awesome! To the whole staff that we got to meet and hang out with, thanks a bunch!! PS - I love my car! Its great on the freeway!

Leo Castro

May 13, 2016

Chevrolet of Puyallup is a great dealership, I wasn't very set on buying a car, only looking, but the guys and gal that helped my wife and I out (Jim, Dean and Billie) were great, courteous and all around very helpful. There was no hassle or harassment only encouragement and we were able to test drive the multiple cars to get the right one that we were looking for, they were more than willing to give their time to ensure that my wife and I had the perfect car. overall I am extremely satisfied with my Chevrolet of Puyallup experience!

The Lowriderlady

May 8, 2016

Having dealt with two other Chevy dealers and my local Honda and Ford dealers while searching for a car....the right car.... this place surpassed them all. Made an appointment, car was ready to test drive when I arrived. Jim was thorough and patient while I tried to understand the electronics. I was concerned that having my 5 year old granddaughter with me (yes to purchase a new car but it couldn't be helped) she would be bored to death after two minutes. Not only was she kept busy, there is a play area for kids including movies. Wow did that make it easier. Left in the car I wanted at a price that I can live with. Loved this place just wish it was closer to home.

CDowell

May 6, 2016

Had a great experience with Chevrolet of Puyallup! Very easy fun people to work with. Went in knowing exactly what I wanted and was able to get it with zero hassle thanks to Mario Reaves. Very professional, very caring! Would Recommend to anybody in need of a new or used car!

Jerry Sanford

May 2, 2016

Steven Backman was the sales rep i worked with. He was courteous and made it fast and easy. He understood my concerns , he made sure each was addressed and resolved. On price , well he really stood up for us. I don't like to over pay for anything.. Great guy and a great dealership to work with.. Thanks guys for my new car!

MTHeaded

May 2, 2016

The only pressure comes well after the deal is done and they drag you kicking and screaming out onto the lot and make you shoot hoops for extra cash. Long story short I started looking for my truck on the internet (bad idea). Finally found what I was looking for at another dealership but the value they gave me on my trade was way low. These guys gave me top dollar for my trade AND they beat the deal the other dealership was offering on the truck! The most laid-back, funny, honest, straightforward deal I've ever made on a car. So, why do I think shopping on the internet is a bad idea? Because I ended up looking for a car rather than a relationship with a dealer. What I learned was if you find a GREAT dealer (which these guys are) they'll find you the car and the deal and if you're good at shooting hoops you'll even make some extra cash!

jerry

May 2, 2016

Steven Backman was the sales rep i worked with. He was courteous and made it fast and easy. He understood my concerns , he made sure each was addressed and resolved. On price , well he really stood up for us. I don't like to over pay for anything.. Great guy and a great dealership to work with.. Thanks guys for my new car!

MTHeaded

May 2, 2016

The only pressure comes well after the deal is done and they drag you kicking and screaming out onto the lot and make you shoot hoops for extra cash. Long story short I started looking for my truck on the internet (bad idea). Finally found what I was looking for at another dealership but the value they gave me on my trade was way low. These guys gave me top dollar for my trade AND they beat the deal the other dealership was offering on the truck! The most laid-back, funny, honest, straightforward deal I've ever made on a car. So, why do I think shopping on the internet is a bad idea? Because I ended up looking for a car rather than a relationship with a dealer. What I learned was if you find a GREAT dealer (which these guys are) they'll find you the car and the deal and if you're good at shooting hoops you'll even make some extra cash!

Khrysten & Christy

Apr 30, 2016

I worked with Khrysten and Christy and they were great!! Both ladies worked very hard with the management staff to get me the best possible deal. they were very honest and did not pressure me.

cwowbree

Apr 30, 2016

I worked with Khrysten and Christy and they were great!! Both ladies worked very hard with the management staff to get me the best possible deal. they were very honest and did not pressure me.

Paul

Apr 24, 2016

Purchased 2 vehicles 1 car and 1 truck from Steven backman, one of the best experience Ive had with any dealership. Always kept me informed on what was going on with the deals, very fast with closing the deals. I also referred a friend to him and she purchased a car as well, was also paid my referral bonus as he said he would do. If anyone is in need of a car Steven backman is the go to get!

spark 2016

Apr 24, 2016

Jim triggs he is the Best seller.that we ever met he has a lot of patens and we give him thanks for help buying the car

Yvonne Moore

Apr 21, 2016

A special thanks to Jim Triggs ,and Mike Canfield. On Arpril 18th I purchased a brand new 2016 Chevrolet Sonic LS. The reason I choose this fantastic car because on April 8th my wife purchased the same car. What really caught my attention torwards the thought of wanting to buy this car was average fuel economy was a stellar 40 MPG overall. Another aspect that really amazed me is how well the car performs,power,confort,overall performance is not compromised for the sake of economy. I would like to extend a special thanks to Jim Triggs,and Mike Canfield for making this deal a reality. To purchase the Chevy Sonic I needed a allot money for my trade in. I was about 10200.00 in the hole! I contacted Jim at Harnish Chevrolet,Jim listened to my huge hurdle of getting for money than my trade was worth. Jim said Johnnie let me ask!. Jim called me back and said good news Harnish is willing to sell you the car at a huge discount! When I arrived at the dealership Jim had the car in the color I wanted waiting for me! I went to finance to seal the deal Mike Canfield the finance man was excited for me! He said Johnnie great news! Mike was able to cut my interest rate in half! This resulted in a 100.00 a month savings from my trade in! I couldn't believe it! Mike also was able to get me the car at a discount,and give me a little more money for my trade in! What a deal! If your in the market for a new,used,car, truck,or suv give Harnish Chevrolet a chance at earning your business. Thanks to all the hard work from Jim Triggs,and Mike Canfield I am driving a wonderful car that really suits my needs!!

Johnnie Moore

Apr 21, 2016

A special thanks to Jim Triggs ,and Mike Canfield.On Arpril 18th I purchased a brand new 2016 Chevrolet Sonic LS.The reason I choose this fantastic car because on April 8th my wife purchased the same car.What really caught my attention torwards the thought of wanting to buy this car was average fuel economy was a stellar 40 MPG overall. Another aspect that really amazed me is how well the car performs,power,confort,overall performance is not compromised for the sake of economy.I would like to extend a special thanks to Jim Triggs,and Mike Canfield for making this deal a reality.To purchase the Chevy Sonic I needed a allot money for my trade in. I was about 10200.00 in the hole! I contacted Jim at Harnish Chevrolet,Jim listened to my huge hurdle of getting for money than my trade was worth. Jim said Johnnie let me ask!. Jim called me back and said good news Harnish is willing to sell you the car at a huge discount! When I arrived at the dealership Jim had the car in the color I wanted waiting for me! I went to finance to seal the deal Mike Canfield the finance man was excited for me! He said Johnnie great news! Mike was able to cut my interest rate in half! This resulted in a 100.00 a month savings from my trade in! I couldn't believe it! Mike also was able to get me the car at a discount,and give me a little more money for my trade in! What a deal!If your in the market for a new,used,car, truck,or suv give Harnish Chevrolet a chance at earning your business.Thanks to all the hard work from Jim Triggs,and Mike Canfield I am driving a wonderful car that really suits my needs!

McPherson

Apr 11, 2016

had a great experience with this dealership, i bought a beautiful 2003 Chevy silverado with quadrasteer. Steven Backman was my sales man, he went out of his way on his day off to get me information i requested. wasnt pushy and forcefull, was a nice first time truck buying experience. My wife, daughter, and i were in and out in a couple hours including financing. when its time to upgrade i will definitely be going back to check out what they have

Bryan and Liz DiLoreto

Apr 10, 2016

Jim was very friendly, yet not aggressive, easy to talk to and remarkably knowledgeable about our vehicle. We knew what vehicle we wanted going into the process, which helped in making the buying process amazingly easy. Financing was a joy with Billy! We will admit to bringing a secret weapon - our chocolate lab Lucy; all the staff were so incredibly kind and welcoming to her! We took a brief tour of the facility and agreed they were very plush. The waiting area for when you need your car serviced was exceptionally well provided. We definitely recommend Harnish Chevrolet of Puyallup and if you are lucky enough to find Jim Trigg, your experience will be as terrific as ours!

Johnnie Moore

Apr 9, 2016

Jim Triggs was our sales person. Mike Canfield was our finance person. The whole car buying process really was amazing. Jim,and Mike communicated every detail of the car purchase. Harnish Chevrolet has taken the car purchase process to a whole new level. I really felt from the onset the Sales person Jim Triggs had our self interests at heart. No pressure to buy! He really wasnt concerned weather my wife and I bought a car, or didnt buy a car. The whole process was about relationship building ,not just selling you a car. Mike Canfield went above and beyond. He explained every finite detail of what we were really dedicating our financial decision to. I buy a new car about every three years. The last Cheverolet i did business with I purchased seven cars from,and I was never treated with the same level of customer service as I was today! If you looking for a new car shop around,then go to Harnish Auto Family. You will experience the difference. I will definitely return to Harnish for my auto needs.

darcipdx

Apr 6, 2016

Thank You Dale, the Service dept manager for taking ownership of my service issue! Appreciate his kindness and excellent level of customer service. It goes further than we can imagine. :)

Derrick & Heather

Mar 31, 2016

I believe that this had to be one of the easiest ,low pressure car buying experiences ever. This was my sons first major purchase and Spencer really went above and beyond to take care of us. The price was within his budget and they put together a deal that was better than we could have expected. The service was exceptional and I would recommend this dealership to friends ad family.

Jenn & John

Mar 31, 2016

Worked with Thomas Tate for sales and finance. He was awesome, made it so easy and hassle free. Jim Triggs showed us all the gadgets in the car and how/what to do with them, he was so nice. I recommend going here for your next car! Thanks guys!

Jake K

Mar 16, 2016

I bought my first truck here. The experience was great. My salesman Steven Backman was very helpful. After talking with him about what i wanted he showed me a few trucks until I finally found the one that I wanted. He was very knowledgeable about my truck and showed me how to use all of the features during the test drive. When we went to sit down and do the deal he was very straightforward and made the whole process very simple and easy.

jakeK

Mar 15, 2016

I bought my first truck here. The experience was great. My salesman Steven Backman was very helpful. After talking with him about what i wanted he showed me a few trucks until I finally found the one that I wanted. He was very knowledgeable about my truck and showed me how to use all of the features during the test drive. When we went to sit down and do the deal he was very straightforward and made the whole process very simple and easy.

Steve

Mar 14, 2016

Just purchased a new/Used Car from Jared at Chevrolet of Puyallup and it couldn't have gone any smoother. Jared was professional and made the whole process from the test drive to financing as smooth as silk. Once we settled on the price the car was washed, filled with gas and detailed again!! What a great experience. A far cry from days gone by when you had fight with "The Manager" and you spent all day fighting to get what you wanted. A real pleasure guys... my hat is off to you!! Steve Puyallup, WA

Ashley Phelps

Mar 13, 2016

I highly recommend buying a vehicle from Chevrolet of Puyallup. Steven was our sales guy and he was awesome! They did a great job at getting us into the vehicle we wanted at the price we could afford! I will tell all of my friends and family to go to Chevrolet of Puyallup and ask for Steven! I will without a doubt be a return customer.

Ashley7423

Mar 13, 2016

I highly recommend buying a vehicle from Chevrolet of Puyallup. Steven was our sales guy and he was awesome! They did a great job at getting us into the vehicle we wanted at the price we could afford! I will tell all of my friends and family to go to Chevrolet of Puyallup and ask for Steven! I will without a doubt be a return customer.

Michelle04

Mar 12, 2016

my son loves his new Cruze! Thank you! The entire experience was amazing and we live the calendar with our picture. I would recommend Chevrolet of Puyallup to all my friends.

alishann87

Feb 19, 2016

I had been looking for a new car off and on for awhile and kept getting turned down everywhere I went and no one seemed to work very hard to try to get me in a car. So on Febuary 16, 2016 I decided to go to Chevorlet of Puyallup Harnish and I walked in and didnt expect to get a car. But I met with Mark in finace and he got all my info and started to talk with lenders. After a hour or two he came out and had me come in his office and said everyone said no but one bank is wanting to talk to him more about it. Then Christy C. and Mark started working together to find me a car and get a good price. They worked very hard and long to get me in my new 2016 Salsa Chevy Spark. Once the bank said yes they had me start my paperwork. I felt very important to them cuase they spent the whole day working together to get me into a new car. If it wasnt for Chirsty and Marks hard work I wouldnt have my new car. I cant thank them enough for everything they have done for me. When Mark told me that the one bank said yes I almost cried. I will never go anywhere else for a car and I will never work with any other finace people! I am over the moon about my new car and surprised they worked so hard to get me a better car. THANK YOU SO MUCH CHRISTY AND MARK!!!

Phil

Feb 8, 2016

I purchased a used 2014 Corvette Z51 from salesman Spencer Syverson in what was definitely the best car buying experience ever...and this was at least my 20th purchase over the last 30 years. Working with Spencer was like talking with an old friend. Likewise, the finance experience with Ben Hirschl couldn't have been better. Would definitely make any future purchases with this team...simply the best. Phil DuPont, WA

ldkendall70

Jan 31, 2016

I was in the market for a used car after totaling a 2006 Cadillac DTS. After a couple of days of research, I narrow my decision to a 2006 Cadillac DTS and a 2006 Chrysler 300. After road testing both cars the DTS had a smoother ride, more features and less miles than the 300. However it was the deal that Steve Clark made that closed the deal. Steve took the time to work with me and met me at my price. Then he took to time to make sure that all repairs were done and that the car was detailed and clean. This was one of the best deal I have ever been a part of for this type of luxury car. This car was well kept and very clean. I would recommend dealership hand down because they are willing to work with you and your budget. If you need a good used car, see Steve Clark

Teresa

Jan 30, 2016

This dealership is wonderful! Best experience ever from start to finish buying a car. Scott Summers went way above and beyond to address our needs and concerns, Zack Boswell and Jim Trigs were great to! I will definitely be buying more cars at Chevrolet of puyallup :-)

Blackjack

Jan 30, 2016

Just bought two new vehicles from gmc of Puyallup and the entire experience was great. The sales staff, especially Scott, Paul, and Steve, really made the process easy and laid back, never any pressure. These guys really go above and beyond for their customers and we appreciate that very much. They accommodated every request and made sure we were completely satisfied. There are 5 gmc/Chevy dealerships closer to our house than Puyallup and this was our second time back and we will never go anywhere else to purchase a vehicle.

BAS

Jan 28, 2016

Bought a 2016 GMC Sierra Denali through Steven Backman and couldn't be happier with the whole process. Thanks Steve!

BAS

Jan 28, 2016

Just purchased a new 2016 GMC Sierra Denali through Steven Backman and couldn't be happier with the whole buying process. Would recommend to all my friends and family. Thanks Steve!

mluapene

Jan 22, 2016

This is my second time trading in my car and they met and exceeded all expectation. I needed a bigger car and they were able to work with me given my current situation and my budget. It was in and out in less than three hours and on top of that I got a 2016 SUV, a GMC Terrain. I would refer everyone that is looking to own a car, because of good customer service and they are willing to go above and beyond to work with you. Helmut Immig and the staff are good people. I recommend them if you're looking to own your own vehicle. ??

Jay

Jan 20, 2016

I had been looking for a corvette for about 6 months and thought I found one further south. In fact, I was convinced. As luck would have it, my search led me to Chevrolet of Puyallup a few days before finalizing a deal down south. They had a beautiful red 2006 corvette and I figured why not go take a look. So, I called and spoke with Spencer to verify the car was still available. He assured me it was so off I went. Even though the price was a bit outside my budget, I figured it was worth the trip. After a quick test drive and thorough vehicle history check, Spencer and I sat down to talk business. He basically said "make me an offer". I wrote down what I could spend and he took it to the sales manager. As with any negotiating dance, there were counter offers, but ultimately we agreed on a deal that kept me at my budget. They made me feel my business was that important to them. The deal was struck in less than 20 min - faster than any other car buying experience I've had. Everything about my experience at Chevrolet of Puyallup was far and above my expectations. Thank you. Jay Hildebrand

Eric Garrett

Jan 19, 2016

Thank you, Mario Reeves! You made it easy and stress-free to buy or new 4Runner! You're awesome!

mathman17

Jan 18, 2016

Great customer service, terrific attention to detail, and friendly people make this dealership a must-visit. I highly recommend anyone searching for a vehicle to shop here.

Garret Smith

Jan 10, 2016

Purchased a vehicle from Jim Triggs today and my experience was very pleasant at no time did I feel pressured to purchase a vehicle he was very informative of everything that was going on throughout the whole process.

harrison1234

Jan 8, 2016

Purchased a Chevy Suburban - it was relatively quick and easy. Enjoyed our experience at Chevy of Puyallup. Would go back to buy another car from them.

tisby63

Jan 8, 2016

I want to say thank you so much to Glenn Shaw, Patrick Cook, Dean Reilly (Costco info), and Mike Canefield for their exceptional customer service. These guys are absolutely awesome. They were so kind, patient, professional and just went out their way to make sure I got into my 2016 Chevy Tahoe. I absolutely love my new vehicle. Again, thank you guys so much for EVERYTHING!! Shout out to Mr. Mario Reeves he is awesome too. He didn't sale me my car, but my daughter Alexis and I just love him. He was her Elementary school counselor:) Stephanie Tisby

Heide R

Jan 7, 2016

Shopping for my teenage daughter, found a great reliable car. Everyone was so friendly and helpful. Great car and one of the best car buying experience. Pricing was very fair and finance department made everything easy and painless. Will definitely be back. Glenn and Kevin are great!!

rocky hale

Jan 5, 2016

got a good deal on a new chevrolet cruze and got everything else i needed

Emerson and family

Dec 31, 2015

I really enjoyed the whole process, Jim trigss was very knowledgeable and take good care of us while we are buying the truck. I would recommend Jim to my friends and family whenever they may be looking for a car.

Gina

Dec 31, 2015

It was a very pleasant experience. Every person I spoke to there was very friendly and knowledgeable. The waiting area was comfortable and clean. Thank you so much I look forward to doing business with you again.

VeganAlaya

Dec 30, 2015

Tucker acted like he was better than both my son and me. We went to another dealership and were treated like paying customers and both of us are getting great deals. The salesman Jim is amazing, really wish we could have done business with him but I would never recommend this dealership as long as people like Tucker work there, he is not a good person to have on board if a company wants to grow.

Susan Novak

Dec 22, 2015

I went to Chevrolet of Puyallup to look. I found myself driving home in a 2016 Equinox. The entire purchase process was amazingly painless. My sales person, Jim Trigg, went above and beyond my expectations. I look forward to continued business with Chevrolet of Puyallup.

Kerrie

Dec 11, 2015

We have been a customer for the past five vehicle and will co tinue to come back. We enjoy Zach and Patrick's knowledge of the industry. We also like that they are not pushy, as well as able to listen to our wants and needs. This is a great establishment and I look forward to coming back to buy my youngest daughter her first car.

Popcorn1

Dec 4, 2015

Although, I did not initially want to size up as Steve suggested, I did and I my love my new car! Thank you! Steve Clark & Steve Backman helped me make an awesome purchase.

Brent Hanson

Dec 1, 2015

The team at GMC was great my salesman Jason was great and so were Scott B and Paul made the process painless and great.

Lauren

Nov 30, 2015

I bought a 2015 Chevy Malibu LT on Sunday, November 29, 2015. As a first time buyer at the age of 23, I was leery of any dealership and salesmen. I had heard horror stories of them taking advantage of young buyers and didn't want to purchase a car at a higher price. When I walked into Harrish, I made it clear I had done my research on the Malibu and wanted the best price I could get since this was a big purchase. With the help of my salesmen Jeremy, it was the best experience I could have asked for! Harrish really tries to help their customers in anyway possible! I am so thankful for all of their help and making my car buying experience a positive one! I will definitely be coming back for any car purchases in the future!

Joyce Ginnis

Nov 25, 2015

I rate each one as Excellent! Jim Triggs went above & beyond to help me with my purchase. I've recently suffered a personal loss, therefore required extra help in some areas and he was so patient, understanding and kind. Jim spent hours with me today, not just on "the sale" he set up my on star, the app needed on my phone, walked me through every feature of my car. I took up 5 hours of his time, he never rushed me, his goal was making sure I was taken care of. Jim made the whole process wonderful, treated me like I was the only customer in the world.

William L.

Nov 21, 2015

Buy far the best car buying experience we have ever had ! Steve clark was great! He was very professional and easy to work with. We loved that there was no pressure at all to buy the car. Highly recommend to anyone.

Gingy

Nov 20, 2015

This is my third new car purchase and it was the easiest experience for me, I was contacted by the dealership after filling out an online application by Gym we discussed somethings by phone he called me back in about an hour or so and advised he could send someone to come and pick me up as I had no vehicle at the time. Frank came to pick me up we returned to the dealership about 530 pm or so and I was home with my new car before 9 pm. Reggie was also part of the deal set me up on the Onstar and showed me my new vehicle. Everyone who was involved were very friendly and helpful thru the process.

Bill M

Nov 15, 2015

Bought a Silverado 3500 and the experience couldn't have been better. Jim Triggs is a very knowledgeable and superb salesman. He took his time answering our questions and providing additional information to help us make a decision. He anticipated our needs in a vehicle, and helped us choose the vehicle that met our needs and was just right for us. He then spent the time ensuring we understood all the features of the vehicle. We were treated right through the whole experience and always felt like we were their number one customer.

LloydJohnson

Nov 15, 2015

I found the Harnish Auto Family Team (Chevrolet, Buick, GMC of Puyallup) provided an exceedingly easy purchasing experience. Beginning with my first call with Tara, to test driving several models of the Chevy Colorado and the GMC Canyon, my needs and desires in a truck were identified and steps taken to satisfy my requests. I found Sky to be very knowledgeable while we walked through the ordering process. The truck I wanted was not available so I ordered to my specification. Thanks for Sky's patience while I waffled a few times on the color after placing my order! Both Tara and Sky were diligent to respond quickly to each of my phone calls and emails. Eventually I settled on the 2016 GMC Canyon with the All Terrain package in the silver color and a mid-November delivery date was set. For a couple of months Sky emailed me progress of the build, and delivery date. I was very pleased to receive a call from Jim Triggs on November 5th my truck had delivered 10 days early! Two days later we met Jim Triggs who reviewed my order and walked us through the purchase process. Jim proved to be very knowledgeable, had worked with Sky(who was on vacation) and was very thorough explaining the installed features to include guiding us through the On-Star option. The GMC Canyon is my first new GMC, and my first vehicle with On Star. Please note that Jim treated us as more than just a sale but as good friends. Jim's dedication to customer service during the sale was refreshing! This purchase is my 5th new vehicle purchase in the last 6 years and one of the best experiences we have have had. After a test drive in the truck, we met with Mike to complete the ownership documentation. Mike was professional, courteous and accommodating during the finance process, and a real pleasure to work with as he answered our final questions. We returned to Jim to pick up our keys, take a few pictures and complete the purchase experience. We made a follow up appointment to have some additional features installed, and drove off in our new truck! I recommend Chevrolet Buick GMC of Puyallup to anyone who desires an painless vehicle purchase experience. If you have the option of working with Jim Triggs, or Sky Sparling, do so as you will be treated most excellently! The rest of the staff, Tara, Mike, and Toni are exceedingly pleasant to work with and will work hard to exceed your expectations. A note on the follow up appointment to install rear seat heaters (so my passengers are comfortable!) and other miscellaneous items: Toni Tonetti informed me the service department would need my vehicle for 4 days. I dropped my vehicle off on Friday the 13th, and before the days end had received multiple calls from Toni informing me of the progress made on my new purchase. I was very surprised to receive a call on Saturday informing my my truck was ready for pick up!! It has been my experience that this level of customer service has been missing for decades! Toni demonstrated a level of commitment to customer satisfaction the Harnish Auto Family should be exceedingly proud to have represented to the public! We looked over the work accomplished and discovered the front windshield had been cracked during service. Toni immediately scheduled a follow up visit to rectify the situation. While we wait for the day to arrive, I am confident in the level of care this dealership has provided, and will continue to provide! Each person involved in the purchase of this vehicle demonstrated their commitment excellence! Thanks!! I have to stop writing as I am going for a drive!!!

KP

Nov 10, 2015

My car needed a little TLC, so I hopped on over the Harnish Service Department. Erin and Jeanne were the experts in making sure my car got back to running as smooth as ever. They all work as a team for me. I couldn't be happier. :)

Douglas Chadd

Nov 9, 2015

I started my serch on-line for a 2015 Sonic and found Cheverlet of Puyallup had high ratings for service. Service is very important to me, so first impressions can make or break a deal. The first person I had contact with was Amber, she was very helpful, kind, understanding and listened to my long story of what I wanted in a car. She set the tone for the rest of my experience with the dealership. Then I met with Christy and Kevin when I came in and they made me feel comfortable and at peace while I test drove the car of my choice and started the process of doing the paper work. I beleive good service always starts at the top and I can tell when team members are treated with respect, yet held to a high standard it shows with each person I came in contact with. I don't recall the young mans name who tooki me though the finacial part but he was so kind and interested in me as a person, not just as a sale. The next day when I picked up my new Dragon Green Sonic, which I love, Christy greeted me and went over all the great things this little gem does. Christy is so personal when she helps you with a car, she approachs you at your level of knowledge of the car and enhances the experience. Because of this above and beyond service I received, I will make sure Christy gets all of my return busness and any of my friends that are interested in a car. Thanks again for making a new car purchase easy and worry free.

Mike

Nov 7, 2015

I am very disappointed. I looked at a gmc truck that I really liked but was told I could make a better deal on a Chevrolet. The truck was brought to the showroom so I could look at it. Did not have all the options that I wanted but thought I can look vet without them. I asked specifically which engine the chevron let had, was told the 5.3 liter v8. Opened the hood today for the first time and imagine my surprise to find I am missing two cylinders. Feeling very mislead. Will not use this dealership or recommend them in the future.

TerryB

Nov 6, 2015

Jim Triggs was great about getting me set up with my new Colorado. He spent a lot of time with me going over the complex systems and audio. The process was very well handled. I would recommend this dealership to my family and friends.

Just Jeff

Oct 27, 2015

Great experience purchasing from 2,000 miles away. It was a unique purchasing situation for sure, and Jason and the dealership team went way above and beyond the call of duty to make the sale happen. They worked with my bank to confirm funds and picked me up at the airport. They did extra to make sure the car was ready for the long drive home. And Jason came in on his day off to wrap everything up with me. There is no part of this deal that could have gone better. Everything was 10 out of 10.

G Bush

Oct 18, 2015

I was referred to your dealership by My USAA insurance. I was looking for a silver metallic 2016 Colorado crew cab Z71. Though the initial contact with Tara was that you had one in stock, it turned out it was a special order and was already spoken for. Jim and your sales staff called around and found another one with actually more options on it. They sent someone to pick it up in Oregon. And delivered in on Sunday Oct 18. Jim then explained everything about my new vehicle to me. I highly appreciate the time and dedication of Jim and the rest of your team.

newcarevery3years

Oct 18, 2015

Very honest and helpful. Purchased one vehicle here and often visit looking for another vehicle. The sales people are always truthful and never misleading. OH and the service department is great!! They re always on time and courteous.Highly recommend.

Zack R

Oct 15, 2015

I have bought a few cars from dealerships in the past, never have I had such a great car buying experience. I worked with Christy Coyner in finance over the phone before even looking at vehicles. I found her to be very genuine and upfront. I met with her at a sales event and found her to be just as genuine and honest. She was absolutely wonderful to work with. Never did I feel as if I was being pushed to make a decision. She simply showed me what my options were and allowed me think it through. I would highly recommend anyone looking for a vehicle to stop by and talk with Christy!

Minderella

Oct 13, 2015

This was a very easy buying experience working with Steve that works there. I had been looking for a Jeep for a few years now and finally decided to pull the trigger. Steve made it simple and easy and I walked away that night as a new (Used) Jeep Wrangler owner! I've always owned more of sports cars so I have had a lot of questions about driving and owning a Jeep and Steve has been very easy to get a hold of and helped me with all of my questions that I have had. This is great customer service as you usually would not get this from other sales people. Most sales people would just wave goodbye and then never speak or return a phone call after that but he has truly been there for me every step of the way and I really appreciate this. If you are looking for a new Jeep I would say definitely go to him. He knows his stuff and won't disappoint.

Renata and Matthew Deakin

Oct 8, 2015

Jim Triggs was our (I hate to say "sales associate") because he was so much more than that. This will be the second vehicle that we have purchased from Chevrolet of Puyallup in less than a year; the first experience had us return again as it was such a great experience. This go round wasn't any different, Jim was like a part of our family as soon as we met him; very sweet, kind, and helpful in every way possible. He immediately returned phone calls and was quick to even watch our little one while we worked on paperwork with Laura Johnson (another amazing employee I might add). Shortly after purchasing our second vehicle I made an appointment to have my oil changed and tires rotated which turned out to be another easy and seamless process! We literally have nothing negative to say about any aspect of this business! If your thinking of purchasing a vehicle now or in the future we suggest that you go and give them a visit. Renata Deakin

Mike Limmer

Oct 7, 2015

I came into the dealership on Tuesday September 29th. with no intention of buying a new truck. Jim had previously sold me my 2013 Silverado at Sunset Chev in June of 2013. I was just going to talk to Jim and get a price of what I wanted. Low and behold you had what I was looking for in a gravel lot. Bottom line. Jim Triggs is a person I respect and like. I think he truly cares about your customers. There is no way I would have bought the Truck if Jim hadn't been there. Jim is AWESOME. Billie in finance is also AWESOME. What an asset to your organization. I feel she also truly cares about the Customer. Because of these two wonderful people I will recommend Puyallup Chev to my friends and family. Thank You.

Angela W

Oct 6, 2015

I brought my 2011 GMC Acadia in for just an oil change and inspection. My service writer was quick and my car was in and out quicker than ever before.

Dave

Oct 5, 2015

Did a great job great customer service had a great experience

Ray2Fas

Oct 4, 2015

I just purchased my new 2016 Corvette Stingray ("what an awesome ride") from Scott Briske and Steve Backman. They were a pleasure to work with and made my buying a Corvette experience a good one. Scott was very knowledgeable in answering all my questions about the car and made it easier for me understanding the Corvette experience. Steve is a no pressure salesman and I enjoyed working with him and Leanne from from the Finance Dept. as well. Would definitely recommend Puyallup Chevrolet/GMC to family and friends or anyone looking to purchase a vehicle and get first class customer service all the way around.

JBinRedmond

Oct 1, 2015

I've seen all the usual car dealer tricks in the course of buying or leasing 10+ cars: bait-and-switch by the car salespeople, aftermarket junk "preapplied" to the car, finance department rate changes or lease/loan term changes, delivery "mixups" that resulted in a car not having the options I was promised etc., Buying from Chevy of Puyallup was the easiest and smoothest car transaction I've had.Got a quote from them on a 2015 Chevrolet Equinoix via Edmunds PricePromise. They called within an hour of sending the quote to confirm the price. Their price was hundreds less than the next best quote, so I was a bit suspicious. I insisted on doing everything in writing via email and peppered them with questions. I already had financing so I wasn't going to be needing their financing (reducing their margin). I was extremely clear I didn't have the time, energy or patience for the usual song-and-dance or bait-and-switch. They were exceptionally polite and straightforward, with no "hard sell" and no effort to dance around the questions or provide misleading answers. It seemed like they really did want to sell the car at the price they offered, no gimmicks or gotchas...So I drove an hour to their dealership, saw the Equinox in question and spent 15 minutes with Jared Baker, the salesperson assigned to my transaction. (The internet folks call and then hand you off to a physical salesperson if it looks like you're going forward.) He was extremely laid-back and friendly. ZERO sales pressure. The Equinox and the pricing were exactly as advertised. As soon as they'd got the paperwork ready, I walked across to see Leanne Cash, the finance manager. (As an aside, you can't ask for a better name than "Cash" if you're a finance manager.) We spent 15 minutes on the paperwork. I was out the door as the owner of a brand new 2015 Equinox 45 minutes after I walked in...I picked up the car a few days later. I couldn't take it with me the day I did the paperwork since I'd driven there alone (ready to leave if there was shady business.) When I returned, they had it freshly detailed out front with the keys ready. I'd forgotten to bring an extra copy of my insurance card; they happily let me use their computer to login and print off new cards. I left 15 minutes after I got there.The whole transaction was easy, painless and very professional. Can't ask for more. (And no, I have not been compensated in any way for writing this.) When we're in the market again for a car, they'll be my first stop. I'm recommending them to friends and colleagues at work - not something I do often. If you're looking for a Chevy, you owe it to yourself to give them a try.

GMC 2016

Sep 30, 2015

Just purchased new GMC the entire experience was a pleasure. Steven Backman was excellent to work with. I would highly recommend Steven and the Harnish Auto Family.

Bill and Maxine

Sep 28, 2015

We spotted a Chevrolet Sonic you had for sale on the internet that we were interested in. Called your dealership and Jim Triggs answered the phone who checked and assured us the car was still on the lot. We told him we would come by your dealership in about an hour and a half which we did. Jim had the car parked near the front of your building for easy access. Jim was comfortable to deal with, no pressure and very informative about the car and patient with us. Thought the car was fairly priced and what we wanted. So, purchased the car and would recommend Jim to others. Bill and Maxine Enger

Heinsc88

Sep 25, 2015

Chev of puyallup was a pleasure work with and I look forward to our relationship in the future. They are professional and courteous. We love our yukon

CMHarps

Sep 13, 2015

I recently purchased a new GMC truck from Harnish Auto Family. Throughout the process of my purchase, I was met with the utmost professionalism, prompt service, and unparalleled attention to every detail. The unprecedented staff is knowledgeable, highly qualified, and experienced in the automotive industry. Located in Puyallup, the team at the Harnish family of dealerships goes above and beyond for each one of their customers. They spent an innumerable amount of time with me to ensure that I was familiar with all the accessories of the vehicle, an invaluable, but very important part of the car buying process and yet overlooked by many. You are not just treated like a car buyer, but instead a friend. I would highly suggest that when you are in the market for a new automobile that you stop by or give them a call; you will not be disappointed in your choice in working with them. They continue to be there for you long after your purchase is complete. They strive to be best and exceed expectations and they do!!

Lowe Jefferson

Sep 10, 2015

I just purchased a vehicle from Chevrolet of Puyallup. I was amazed at the customer service and the friendly welcoming environment. Spencer Syverson was my salesman. His accommodating down to earth attitude, sense of humor, and helpfulness contributed immensely to my having a very positive experience. Billie was marvelous too. She kept working to get a lower finance rate for me. I have been in many customer service situations, but this was the very best customer service I have ever seen. At this time, I have the car that I want and I am very proud of that. Thank you all for assisting me.

Bob Nordstrom "Turbo Man"

Sep 7, 2015

From the time I walked onto Your Lot, I felt very comfortable. I didn't have a bunch of guys rushing me. I picked Jeremy Dowsett to deal with and he walked me thru whatever I was looking for. I looked at about 10 Vehicles but Picked out a Chevy Sonic R/S Turbo and took it for a Test drive, Man was I impressed with that Little 4 Cylinder. It felt just right for me and so I gave Jeremy the Ok that I wanted that one. We went in and started doing the paper work and then it went to Closing and the Young Lady in there, I think her name was Billie was so wonderful at explaining things to me and seen to it that I got the coverage I needed. All in All, I had One Hell of a Great Time dealing with Puyallup Chevrolet and The Great Staff..Thank You for allowing me a chance to express my time at Your Dealership.. Bob Nordstrom

Amy in Tacoma

Sep 2, 2015

Steve was wonderful! This car buying experience was one of the best; no pressure, no stress, he made it work, despite my being upside down on my car loan that I used as a trade. I will be back and will recommend to all my friends and family that are looking for a car.

Pissedoff

Sep 2, 2015

Buick was running a $190 down, $190 lease special on encore. I filled out the online contract sheet-compete with detailed memo. Amanda called me not reading anything but name& number. She didn't know what I wanted, what I had, nothing.after I had to retell her all the details, she said she would call me back. Only after I filled out a feedback email did she call me- two days later.Two more days, two more phone calls we got to her bottom line. $1600 down and $400 per month, "but if you come down here we can probably fudge the numbers and do better".If you fudge numbers you have character issues. I want the advertised deal, not 8 times the down payment and double the monthly payment. No thanx. Avoid!

Patrick A.

Aug 30, 2015

Chevrolet of Puyallup is not like dealers of old. I felt like I was very important and there was never any pressure to purchase anything. The Colorado that I wanted was not available by any dealership within Washington, Oregon, or Idaho so I ended up ordering one. My salesperson, Zack, was so helpful and even gave me one of their Colorados to borrow for the whole day to help me decide if that was the truck I wanted. Their fleet manager, Sky, was so helpful with the ordering process and it was very easy. It took right at 10 weeks to get my new truck but Zack and Sky gave me weekly reports as to the progress of my truck through the system. When it finally arrived at the rail yard, Zack went down on his own and picked my truck up for me. I was given the best deal they could give me for the Colorado and a fair price for my trade. The paperwork was a breeze as Mike, their finance manager was not only helpful and efficient, but an all around great person to deal with. My experience with dealerships has always been a bit scary but this experience was totally enjoyable and my new Colorado is absolutely my dream truck.

Jim Grant

Aug 28, 2015

Worked with Jim Triggs in buying my new car, he is terrific. No pressure sales, good listening, very relaxed approach, did all that I asked, was honest about everything, open to all questions and answered them, and much more. I would definitely buy from these guys again. I also found their pricing and financing to be great. Buying a car can be an uncomfortable experience but I actually enjoyed my time there. Jim was fun to hang out with and the finance department was terrific, far more interested in my experience than anything else. Give them a try, you won't regret it.

Melvin B.

Aug 26, 2015

When I went to Buick GMC of Puyallup, I was met by Mel McCormack and there was no hassle or pressure into buying my car. My first, new car was an excellent deal. I will definitely be returning for my next vehicle.Melvin B.

Amanda Van Derveer

Aug 21, 2015

We have now bought 2 vehicles from Puyallup Chevrolet. We absolutely love the customer service. They really help you feel confident in knowing what's going on. We don't have the best credit but Marco, Steven and the finance guys helped us get into the vehicle we wanted. They were very patient and helpful. We will never buy from another dealer again. When we bought our 2011 Chrysler town and country there was a chop in the windshield they were going to fix it. Well everyone knows when your driving down the freeway sometimes you get rocks thrown at your windshield. Well it happened to us and it caused a crack in the windshield. Took the van in to get the rock chip fixed as promised well they replaced the entire windshield free of charge all because they saw the crack also. We got the van home and the VES system (DVD player ) didn't work I called steven about it. Even though we bought it used so technically they didn't have to fix it Steven said let me see what I can do. A half hour later he called and said the service department would call they are going to see what they can do to fix the VES. Well my van went into the shop to fix the VES and windshield the dealership is paying for me to have a rental vehicle while my van is there.Overall Puyallup Chevrolet is the best dealer out there.

KarinC

Aug 7, 2015

We recently purchased a new truck from Jared Baker - I told him up front we wanted someone honest that was willing to work with us and find the right vehicle at the right price. We had been to other dealerships which were not honest up front with us - Jared understood what I was asking and provided amazing service,and was honest and up front with us the whole time. There was no pressure to do something we didnt want to do and hands down, Jared is the best saleman around!

Carly R

Aug 3, 2015

For about a month I was thinking about purchasing a new car but wasn't 100% sure if I was going to. I also have less than stellar credit so I was worried I wouldn't be able to get a decent APR or monthly payment. I wanted to make sure I had a loan approval prior to stepping onto a lot to avoid any stress and had inquired with about 3 different dealerships and Chevrolet of Puyallup was the only one to get an approval quickly. On 7/25/2015, Christy Coyner called me to let me know I had been approved, I told her I wouldn't have a down payment until the end of August and she said she would see if she could get an approval with no money down. She called me back and left a voicemail and then followed up with an email to let me know she did get an approval. That following Friday she asked if I was interested in coming down that night to test drive the vehicle I was looking at. I was crazy busy at work and wouldn't get off until 6 PM so I was unsure. I catch the train home from Seattle and they close at 8 PM so it would be cutting it close but ultimately decided to go. After telling Christy I would catch the train to Puyallup Station and walk over and that I'd be down there around 7, she offered to have someone pick me up from the Train Station! The temperature was in the mid 90's so I was so appreciative. The person that came to get me was apparently on his way home but took the time to come get me. Talk about going above and beyond! I got to the dealership and Christy was so nice. We went on a test drive in the Spark and she even filled the gas tank up. We got back to her office and started the paperwork. It was well after 8 PM but Christy was so patient and the service guys even stayed until we were done to clean up the car and show me some of the features before I drove off. They even got me an extra rebate. By 9 PM I was driving home in my new 2015 Chevy Spark. This experience couldn't have gone any better and I will tell anyone who listens to go buy a car from this dealership!

Diana

Jul 31, 2015

I brought in my GMC Sierra 2500 for factory scheduled maintenance. The mechanic found an oil leak which was taken care of the following day and covered under the warranty. Another fine example of your dealership's integrity, careful and thorough inspections, and genuine courtesy and customer service. Thank you for always providing a positive experience!

Albert Malave

Jul 29, 2015

Glen Shaw was very helpful and responsive to our needs. We received first class treatment and would definately consider purchasing another vehicle from him in the future. He represents Chevrolet of Puyallup and the whole GM namebrand in a very positive light. It was a pleasure working with him.

John Birdfeeder

Jul 29, 2015

Dealing with Bruce Houghton was a distinct pleasure. An ASSET to this dealership. Every one from the Sales Manager, Finance Manager and General Manager were very professional and friendly. What a difference.

Karolyn

Jul 28, 2015

One word sums it up...AMAZING never have I had a sales person that was so knowledgable in the product, never have I had a sales person not try and sell me on the car (actually told me to test drive competitor cars), never have I had a test drive like I did (I'm still talking about it), and never have I had my paperwork while purchasing the car go so smoothly. Why can't every sales person be like this? Training!! Clone him!!!

RSharp

Jul 28, 2015

I would recommend dealing with Steve Backman to any of my friends. He made our car buying experience great. He was sure to get us everything we wanted and needed in our vehicle of choice.

eve2323

Jul 28, 2015

PLEASE BEWARE!!!! Worked with a salesman named Ryan. Bought a used vehicle from him at Harnish Chevy. The same day I drove it off the lot I noticed the transmission slipping. I called Ryan the same day. He told me to bring it back for the service dept to check it out. It took them a week to get back to me. I was told it WAS NOT the tranny. They said it was mis-firing. This went on until I had to take it to a transmission shop about a month later. They informed me exactly what I told Harnish in the beginning. IT IS THE TRANSMISSION!!!!!!!!! They are refusing to take the car back and they will not fix it! They found a sucker in me......A WOMAN! I now am carless because they took what I had for a down payment. They have no integrity. Please be advised they are exactly what people say about used car salesmen.......SNAKES!

RSharp

Jul 28, 2015

Steve Backman made our car buying experience great by making sure to get us everything we wanted and needed in our new car. I would highly recommend this dealership and Steve Backman to anyone looking into buying a new car.

Elmer Lago

Jul 27, 2015

I had a great experience in purchasing our new vehicle. Mario Reaves, of Chevrolet Puyallup, took great care of us. Make sure to ask for him if you're looking to buy a new or used car. You won't be disappointed with his service.

Mom of trio

Jul 24, 2015

I called Harnish after doing some research, and knowing we were going to need a family size. But a very strict budget and wanting a newer car, I had the pleasure of speaking with Steven Backman. Who's a very family friendly and understanding salesman! I have also worked in sales and definitely have seen and been around the kind no one like....... But Steven stuck with us and worked on getting us a better car for our money, which wasn't very easy! We need special financing for this purchase, however even after my husbands BK we still have a awesome car!! I also would like to say Thomas Tate who helped us get the financing!! Thank you!!

MJB

Jul 23, 2015

We purchased a 2015 Suburban LTZ. Keith the GM and his staff did a good job making sure everything was taken care of and we understood all of the many features on the car.

Amber

Jul 22, 2015

This is the 2nd time buying a car through Harnish Auto Family, and it's been over 15 years! It may be slightly different employees, some retired. However my overall experience was awesome! Even after having not so great credit. I shopped online and right a way connected with a salesman who was very helpful and honest. I will definitely be back here!

Simeon N

Jul 14, 2015

My daughter and I walked away very happy with Chevrolet of Puyallup. The minute we walked in thru the door, we felt a warm welcome by the staff, marked by their smiles and greeting of the day. We used a car buying service, so as soon as we identified ourselves, Steve Backman, who was selected to help us, immediately made himself available to us. After listening to what my daughter was describing as what she was looking for in a Buick Encore, Steve knew exactly which car it was; had it pulled it up to the front and that's all it took. Not only did Steve demonstrated active listening, but he ensured that we were happy with our car and overall experience at the Chevrolet of Puyallup. Thank you very much!

That Guy123

Jul 12, 2015

Bought a 2014 GMC Acadia which my family loves. Jared was great and we had great service overall from all of the staff. Very low pressure sales environment that I can definitely appreciate. Jared was patient with our three year old. I would recommend this dealer over any in the Puyallup area.

Nancee Tapley

Jul 11, 2015

Steven Backman was wonderful. I had a great experience purcahsing my new truck.

nancee

Jul 11, 2015

Steven Backman was very nice to deal with. I got a great deal and am very happy with my new truck. I will recommend him to my friends.

G Landon

Jul 7, 2015

I had a Pontiac Grand Prix that needed some pretty serious repairs, so I had it brought here to be looked at. It turned out the repairs were going to be too expensive to be worth doing, so I checked the pre-owned inventory online and found a few cars that fit my needs. I came into the dealership that evening and met with STEVEN BACKMAN. He was very familiar with the inventory and quickly took me around the lot to the cars I was interested in. While walking around, he was very pleasant and easy going. I never felt pressured or steered in a certain direction, OR upsold to something out of the price range I told him I wanted to stay at in the beginning. Steven was very quick getting all the paperwork ready, and accommodating letting me come back the following day to make the payment and finalize the deal. Thank you to Steven and the Harnish Auto Family.

bcook67

Jul 7, 2015

Not once did I feel like they cared!!Dropped Yukon off at 10:00am on a Friday for oil and brake job. 4 hours later got a call that they found one bad motor mount, several serp. belts cracked and a slow leak in tranny coolant line. Because I'm leaving for vacation I told them to go ahead with repairs. Toward the end of the day, I hadn't received any update so I HAD TO CALL. Was told that they wouldn't have time to complete so they'll be able to work on it TUESDAY! (Granted Saturday was a Holiday and Monday that group of tech's were off). I asked if they could provide a courtesy car since it would be 4 days before I could pick up. Flat out "No, we don't offer that". Asked what I was to do? Told to either bring it back Tuesday morning or leave with them. They did offer free shuttle service but when I told them my work was roughly 45 miles away (Live in Tacoma, work in Seattle) I was told that they probably wouldn't drive that far.Tuesday, mid afternoon came and still no word from Dealer. I called for update and was told my service advisor would call me back in a little bit (45 minutes later, still no word, and I now am missing my daughters first dance recital!!!!! Proud daddy moment gone!! Called a second time and was told they would call back in a few minutes. 10 minutes later the advisor called and said they were getting close to completing but may not finish it until the next day. Told them absolutely not, this is not an option. I had family drop me off at dealership to wait another 60+min at which point they finally finished all the work. I was able to squeeze only 10% off of bill (I HAD TO ASK). Paid bill, got in car and grease was all over leather on center console. Went back into service dept. and requested rag to wipe down console. Lot boy followed me out and I showed him. His reesponse, "Unfortunately the service tech who was working on your car is one of the messiest"...... Really?? That's your answer????? Please don't take your vehicle here and risk the same experience!!! After this fiasco I'll be crossing fingers that South Tacoma GM will be better. I'll be sure to let all my Chevy forums hear about his too!Bryan

Christian B.

Jul 6, 2015

I had a great positive experience in purchasing my first car from Chevrolet of Puyallup. Thank you Steven Backman from Chevrolet of Puyallup for turning my dream into a reality.

G Landon

Jul 6, 2015

I had a Pontiac Grand Prix that needed some pretty serious repairs, so I had it brought here to be looked at. It turned out the repairs were going to be too expensive to be worth doing, so I checked the pre-owned inventory online and found a few cars that fit my needs.I came into the dealership that evening and met with STEVEN BACKMAN. He was very familiar with the inventory and quickly took me around the lot to the cars I was interested in. While walking around, he was very pleasant and easy going. I never felt pressured or steered in a certain direction, OR upsold to something out of the price range I told him I wanted to stay at in the beginning. Steven was very quick getting all the paperwork ready, and accommodating letting me come back the following day to make the payment and finalize the deal.Thank you to Steven and the Harnish Auto Family.

brittanimw

Jul 2, 2015

Toni T. was great and understand with my situation. I was running quite a bit late for my appointment and then realized I needed gas so she was very nice about letting me go get some and then come back to get my oil changed. I really appreciate the willingness to work with me even though it was my bad for running behind.

Damaris Duduman

Jun 30, 2015

I just bought my very first car from Steven Backman from Chevrolet of Puyallup. It was a great, stress free experience as a first time buyer. Steve showed me a lot of options and worked with me and my limited budget. This wasn't the first dealership I visited in search for my car, but I felt assured that I was getting the best possible deal here. My parents bought their car from here, now they've won over the whole family. 10/10 would recommend.

Maggie B

Jun 29, 2015

Bought a 2015 Sierra 1500 Denali from Steve Clark and he was wonderful! He was quick and efficient and made the car buying process go smoothly. Not pushy and just an overall nice guy. I felt bad because we showed up close to 6 but he stayed until the process was done and always with a smile.

damarisduduman

Jun 29, 2015

I just bought my very first car from Steven Backman from Chevrolet of Puyallup. It was a great, stress free experience as a first time buyer. Steve showed me a lot of options and worked with me and my limited budget. This wasn't the first dealership I visited in search for my car, but I felt assured that I was getting the best possible deal here. My parents bought their car from here, now they've won over the whole family. 10/10 would recommend.

Miranda

Jun 21, 2015

Could not have asked for an easier and better car buying experience. Thanks Steve Backman for helping me find the ideal car for my families needs and wants.

Miranda

Jun 21, 2015

I was amazed at how easy these guys make the car buying process, Thank you Steve Backman for making my car buying experience a breeze!

Buttrum Clan

Jun 18, 2015

We had a wonderful buying experience with Zack Biswell at Chevrolet Buick GMC of Puyallup. There was no pressure to buy, great customer service, quick financing approval and a fun-filled buying experience. We have recommended Zack and the Chevrolet Buick GMC of Puyallup team to our friends and family for their future car shopping experience. Thank you!

Troy A

Jun 16, 2015

I recently purchased my car from Steven Backman. He is respectable, honest, and courteous. If you are in the market, or just have a question about the buying process call and ask for Steven Backman.

1LE

Jun 9, 2015

I purchased a new Chevy Silverado 1500 LTZ last Thursday. Glenn Shaw is great salesman, always true to his word, never talked about nothing that he could not deliver. This is not my first time shopping and purchases vehicles from Glenn at Chevrolet Buick GMC of Puyallup. Before you shop anywhere else for a new or used vehicle, give Glenn Shaw the opportunity to show you a great car buying experience. Shaun

AlexiJane

Jun 8, 2015

I had a great experience with this dealership. When I found my 2002 Toyota 4Runner on their website it was listed with a stock photo and it hadn't had it's safety check yet. The internet team was great and got me a picture and helped me with the process to get pre-approved for the loan. Paul was great about contacting me and letting me know what work needed to be done and when it would be ready for a test drive. Steve Backman took me on the test drive and handled the sale. So nice and easy. Love my 4Runner!

Phyllis D and Kathie

Jun 6, 2015

Steve worked hard to get me into a truck; I had been shopping around and was wanting a nice "BIG" truck and he helped me get a 2010 beautiful Chevy Avalanche fully loaded. Even though I had a freind with me that picked on him about his typing (hen and peck); he still got me the deal I wanted. I stood my grounds on my payment and it happened; thank you so much!!! Steven, well I'm not computer savy and/or up on all the new things offered in my Avalanche so Steven took the time to show me all the many fetures I have available to me!!! Great job guys; even though my friend didn't get her headlight fixed....haha!! Oh, and Steve you never called me on Monday....

Renguo

Jun 2, 2015

We purchased a new Terrain on Sunday. Steve Backman welcomed and helped us. He explained everything we asked, helped us compare different cars. He is friendly, knowledgeable and patient. Good experience in Puyallup.

Renguo

Jun 2, 2015

We purchased a new Terrain on Sunday. Steve Backman welcomed and helped us. He explained everything we asked, helped us compare different cars. He is friendly, knowledgeable and patient. Good experience in Puyallup.

Tamra Marlowe

Jun 1, 2015

Dean and Patrick made sure I got the car I wanted and the process was so quick - even through Finance with Mike. This is the 8th new car purchase I have made and I finally feel that I have an auto dealership who will listen to my wants and needs. I highly recommend Chevrolet of Puyallup. I will drive the 70+ miles past my closest dealerships to do business with these profressionals.

James

May 29, 2015

Visited this dealership based upon a solid selection of new and used vehicles in my price range. Upon arrival I was greated warmly and professionally, which would ultimately be a theme of the entire experience. After test driving several trucks we finally identified the best solution for our needs. We worked with Reggie, who was wonderful, professional, trustworthy, down to earth, and knowledgeable about the vehicles that we were interested in. I would strongly recommend both this dealer and Reggie for your car buying experience.

Jennifer

May 29, 2015

Spent Memorial Day shopping for a GMC Acadia and found a great fit for our family at Chevrolet of Puyallup! Steve Clark was very easy to talk to and he listened to our needs without push back or reservations. He made us feel important and took interest in not only my husband and I, but our kids as well. Steve took the time to review both our buying and leasing options, which were easy to follow with one that fit better than the other for our budget as well as long term goals. Once we got to the financing office to sign paperwork we worked with a gentleman named Mike who was also easy to talk to and fun to work with......not something you think of when signing financial papers, but he made our time enjoyable as well. Thanks a lot to both men - Steve & Mike for making our memorial day buy memorable! :) Cheers, Jennifer & Ryan

John McEntyre

May 28, 2015

Amazing Truck, Fantastic Experience. I've bought from Kevin Wagner before when I picked up my Malibu and I came back because of my experience then. Kevin was straight-forward and very easy to work with. I got exactly the truck I was looking for and I didn't have to haggle a ton to get the price I wanted. It was also nice NOT to have to spend hours waiting for finance; we were in and out. Love this place and I will continue to come back and buy from Kevin.

John McEntyre

May 28, 2015

Amazing Truck, Fantastic Experience. I've bought from Kevin Wagner before when I picked up my Malibu and I came back because of my experience then. Kevin was straight-forward and very easy to work with. I got exactly the truck I was looking for and I didn't have to haggle a ton to get the price I wanted. It was also nice NOT to have to spend hours waiting for finance; we were in and out. Love this place and I will continue to come back and buy from Kevin.

Jennifer Derrick

May 26, 2015

Spent Memorial Day shopping for a GMC Acadia and found a great fit for our family at Chevrolet of Puyallup! Steve Clark was very easy to talk to and he listened to our needs without push back or reservations. He made us feel important and took interest in not only my husband and I, but our kids as well. Steve took the time to review both our buying and leasing options, which were easy to follow with one that fit better than the other for our budget as well as long term goals. Once we got to the financing office to sign paperwork we worked with a gentleman named Mike who was also easy to talk to and fun to work with......not something you think of when signing financial papers, but he made our time enjoyable as well. Thanks a lot to both men - Steve & Mike for making our memorial day buy memorable! :) Cheers, Jennifer & Ryan

Stephanie

May 24, 2015

My husband and I received great service with the whole company, but especially with Mario Reaves. We found his relaxed attitude very refreshing. He seemed very genuine to us not like what you hear of other car salesmen. He accommodated us with refreshments, as we spent nearly all day shopping for the right car. He was very patient with the fact that we had to tote around a toddler on our test-drives. We did not feel pressured to HAVE to buy a car, but we ended up choosing a Subaru Outback. We are more than impressed with our new car. I definitely recommend coming here to get your next car!

Joshua Howard

May 23, 2015

Jim Griggs, the Salesman who sold me a vehicle, presents himself as a professional with integrity, as do the rest of the sales staff who engaged me during my visit. My overall opinion of the atmosphere and conduct of Puyallup Chevrolet was entirely favorable. I would, based on my initial purchase experience, completely recommend them.

Megan Deakin

May 21, 2015

Yesterday (05-20-15) while I was getting my Equinox repaired I wanted to talk to someone about a possible trade in. Steve greeted me with a welcoming smile and never once made me feel like a young first time buyer who wasn't worth his time and effort, which is how I felt when I bought my current vehicle from Chevy of Puyallup. From the beginning he knew I wasn't going to be buying a brand new car and that never changed his attitude or demeanor towards my needs for help. Steve is very down to Earth and easy to ask questions without ever hesitating to answer. He was very willing to help me in finding my options. I had a better customer experience working with Steve for just a short thirty minutes than I did with the three people combined I worked with over a couple of weeks to get my Equinox in November. I would happily recommend Steve to family, friends, and even strangers who are looking for a great and comfortable experience when buying a new or used car! Thanks Steve!

dhargrove89

May 21, 2015

I bought a car back in March. Check engine light came on soon as I pulled out of the dealership, cat code. I brought it back the next day they had it for a week. They replaced one of the cats, for whatever reason they didn't replace the other cat. I got it back drove it for a couple more days. Check engine light came back on. I brought it back the next day they had it for 2 weeks to replace an O2 sensor, it's about a 30 minute job took them 2 weeks. Got the car back drove it for a week check engine light comes back on same Cat code they've been chasing since day one. Brought it back the next day. 2 weeks later they call me to tell me it needs a Cat. This time it's been about a month and a half since I bought the car. I knew it was the cat says in the codes. Now they tell me I have to pay 700$ to replace the cat they were supposed to fix almost 2 months ago. Still don't have my car fixed been 2 and a half weeks since I've had it made 2 payments on the loan for a car I've drove a total of 2 weeks. Not happy with this place. I don't recommend anyone to buy a car from this place. I put 8k down on a 13k car 2006 infiniti m45. Think they'd treat me a little better than they have.

Al

May 13, 2015

This is the second car we have purchased from Chevrolet of Puyallup. As before everyone that I worked with was very professional and helpful. My wife is extremely happy with her new 2015 Camaro RS.

kelly

May 11, 2015

My most pleasurable experience ever buying a truck. The price was fair, my salesman Steve Bachman was down to earth, knowledgable, and didn't pull any punches. Just straight shooting, friendly service. I would buy another car from them for sure in the future.

Terrain Owner

May 11, 2015

Recently purchased my GMC Terrain at this dealership. I really appreciated there no-pressure sales and their patience in putting me in a vehicle I wanted. Really happy with the quality of service there.

Danny & Amber

May 8, 2015

Wonderful service and professionalism! Recommending to all our friends!

bryan23

May 6, 2015

great service as soon as I walked in the dealership they asked if I needed help and they got me situated right away I was very happy with the way they took care of me, best customer service from Puyallup Chevrolet I honestly recommend buying from them they do an awesome job.

Judy and Joe

May 4, 2015

Just bought a new car from Chevrolet of Puyallup. We received the best care possible from our salesman Jim Tiggs. He was very informative and friendly, in everyway they tried and succeeded in making our experience buying our new car a good one.

Mitch R.

May 4, 2015

Have to say, I was so pleasantly surprised at how painless the process of buying a new car was. It was my first time so I had a lot of negative expectations going in. But Patrick worked with me and even got me several thousand in incentives off the original price. That and no pressure to buy more car than I wanted really sold me on this dealership. Definitely going back if I need to buy another car in the future.

Rosario H.

May 4, 2015

Just wanted to say, I was very satisfied with my entire service at Puyallup Chevrolet. Since the minute my husband and I walked in the door, we were asked to be helped and from there.. the whole experience was delightful. Thank you to Reggie Foster (sales associate) he deserves many Kudos for hanging in there with us the whole time. And to all the management staff that made this possible. We had been shopping around for a couple of days for a new car, went to different car dealerships and I'm very happy to say that Puyallup Chevrolet was the winner for us in all categories. Should of known better...I had bough an Equinox from them before and the service was as nice. Will remember this in our future car purchases :) Thank you Again for your excellent service. Rosario H.

Sharon&Dean Maves

May 1, 2015

Very nice experience with Steve Clark when leasing a new Buick. The process went very smooth and comfortable. We can`t say enough about how happy we were thank you all. Dean&Sharon

Beatriz

Apr 30, 2015

My experience at the dealership was amazing , the workers treated me like family and did everything passible to find the perfect car for me. I want to thank Jim, and Christy for all your hard work . I'm eternally grateful. They wouldn't stop until I had the car I wanted, which was the hot red chevy cruze. I love that car and I really recommend buying from this dealership. :)

Heather

Apr 27, 2015

My Husband and I were looking into trading out car for an SUV with towing capabilities. I had bought my first car from Steven Backman in 2006 and figured I would contact him again. He was a wonderful person to work with and was able to find us exactly what we wanted and more! So thankful to have the opportunity to work with Steven again.

CSharp

Apr 23, 2015

Thank you Steve Clark for making my lease experience so painless and efficient! From start to finish, Steve and some of the other team members were incredibly informative and helpful during the decision making process. You guys have a customer for life! Thank you!

kirsten m

Apr 18, 2015

We were just window shopping. We approached Glen with just some general quesions about pick up trucks and the next thing we knew, Glen had us in a truck of our dreams, a screamin deal and huge smiles on our faces! Glen was so personable and made the entire experience stress free. Never had such an easy no pressure experience in buying a vehicle in our lives. If you are looking at buying a vehicle here ask for Glen Shaw! He is awesome!

Larry Tapps

Apr 18, 2015

I purchased a 2015 Buick Enclave on April 16th from Harnish Buick GMC of Puyallup. This was by far the best "buying" experience that I have had with a dealer. As someone who dreads the sales process, my experience with Harnish Buick GMC, and specifically Paul Guetle, the manager, were simply fantastic. We visited the dealership to look at the new GMC Canyon, then sort of wandered around the lot looking at cars. My wife fell in love with the GMC Acadia. I didn't know a thing about the car, so I spent about 4-5 days researching the car and looking at alternate brands and other dealers, and stopped back in to see Paul. My wife decided that she preferred the Enclave over the Acadia. After checking out the Enclave, we were given the keys and a temporary plate and off we went on a long test drive. We asked about their "best deal". There was no pressure, Paul made the sales process open book, and was great to work with. After agreeing to the purchase, we decided to add some cross pieces for the roof carrier and running boards, and he priced them well below retail for us. I can wholeheartedly recommend this dealer. Oh, and the car is great, too.

David Duffy

Apr 17, 2015

Great experience! Reggie Foster offered excellent customer service. The best car buying experience I have had. I recommend Chevrolet of Puyallup to anyone looking for a car. Reggie was very professional and went the extra mile to find me the perfect car.

Joy

Apr 17, 2015

We just purchased A 2015 GMC Acadia at GMC of Puyallup and Steven Backman was our sales man. He was wonderful, super helpful through the entire process. We will be sending every one that is in the market to buy to this dealership and to Steven to help out. Super happy all the way around with our purchase.....

Miltvic

Apr 15, 2015

I never thought it was possible to own my dream truck until we stepped into the Chevrolet dealership in Puyallup, WA The customer service was the best I have ever seen in a dealership and believe me, I have purchased my share of trucks/cars!. They immediately made me and my wife feel like part of the Harnish family by showing us respect by not pressuring us into anything, but giving us all the options and letting us decide. We told them what we could do and they immediately went to work. It was definitely a team effort. I wish I could remember all their names but it was more than one person that helped us. I would definitely recommend this dealership to my friends and associates. My wife and I purchased two 2015 vehicles on that special Saturday from Chevrolet of Puyallup. Thank you Harnish Chevrolet for making us a part of your family.

RA

Apr 15, 2015

Jared Baker went the extra mile and stayed much later than normal to deliver my new car, taking the time to explain the things I had questions about. I felt respected and appreciated as a customer, which is a rarity in the car business. I wasn't pressured to do anything. From the Internet sales staff, to the showroom staff, the finance person - Everyone seemed to appreciate and respect me. I would recommend giving this dealership a shot if you are looking for a new Chevrolet! Thank you Chevrolet of Puyallup! You made it worth the drive!

Miltvic

Apr 14, 2015

We didn't know what to expect when I went on line and found a vehicle that was listed at the Puyallup Chevrolet dealership. We have purchased many vehicles in the past but never had we went on line to find one. I did a chat with a nice lady named Amanda Grundl who just took me under her wing and gave me the confidence that she was going to see to it that we were going to be taken care of. The next day, we went down to get an appraisal for my vehicle. The vehicle that I had picked out was not going to work financially for us. The Harnish dealership refused to give up and gave us the confidence and piece of mind that they were really on our side and wanted to help us. A genuine, respectful salesman named Reggie Foster went to work and Billy Langford got her fingers in the wind and worked the numbers. I ended up with a beautiful 2015 Chevy Equinox that is breathtaking! This dealership really cared about us and was just so concerned that we would be happy. We were so pleased with their customer service that my husband bought a 2015 Chevy Silverado the next day! The Harnish family is now part of our family and we are extremely satisfied with the customer service we received. Thank you for all the love and support, Reggie, Amanda, Billy, Michelle and Spencer. You all hold a special place in our hearts and will be forever in our thoughts and prayers. I know there is many others that helped us behind the scenes and want to give a special thank you to all of you. Thank you for becoming part of our family and we will be spreading the good word on the excellent customer service we received. Your good deeds will not go unnoticed. I'm telling all my friends about this top of the line dealership!

Al and MaryAnn

Apr 13, 2015

Thank you to Steve Clark and Bryan for their professionalism and knowledge regarding the vehicles on the lot. If they did not know the answer they quickly researched and responded to our questions. It was late on Sunday but they stayed with us throughout the process to help us with our purchase of a 2014 Acadia Denali. They made the experience fun and we would recommend them and the lot to anyone looking to buy a quality vehicle from some really nice guys. Al and MaryAnn Mendez

Paul W. Murphey/Blossom B. Tibbits

Apr 11, 2015

Recently, (April 6-8, 2015), my wife and I had the most spectacular car buying experience of our 80+ years. From the first online chat and phone calls with Amanda and Michelle to the expert delivery of the vehicle by Steven and Paul, everyone, without exception, was superb! When we arrived at the dealership, about 50 miles from our home. We were greeted by Steven Backman, sales consultant and Paul Guetle, sales manager and immediately felt like they were genuinely interested in exceeding our expectations. They could not have been more cordial, professional, receptive and eager to answer all our questions and procure for us just the car we wanted. They immediately found that car, a red Buick Verano, at another dealership and made arrangements to get it for us. When we explained we had a deadline to meet the finance manager, Billie Langford, went far beyond what we could have expected to accommodate our needs. The drive to Puyallop from Silverdale was well worth it. Steven was careful and conscientious without being condescending. He was thorough, patient, and painstaking in going over the features of the car when we went to pick it up. Paul graciously offered several items for our consideration including options on financing of which we were not aware including the GM Military discount/rebate. Both of these men made it abundantly clear that while they were in the business of selling cars, they were even more in the business of providing the ultimate in customer satisfaction. Their friendliness was genuine not something turned on to make a sale. We could not have had a better team to work with. We look forward to a long relationship providing for the best possible upkeep on this car. We are thoroughly satisfied with the car, the dealership, the personnel with whom we worked and the process. If there were ten stars instead of five we would rate it a ten star transaction. Paul W. Murphey/ Blossom B. Tibbits

misspriss143

Apr 10, 2015

From the moment I met Heather Davis, I knew I would finally be comfortable with buying my first car. She made me feel comfortable while test driving, she answered my questions as accurately as possible, and even gave me additional information that helped me get the car I am getting today. My experience was fabulous! This dealership is truly lucky to have her.

Jessie

Apr 9, 2015

Very friendly and helpful when I was in to look at a vehicle. I ended up buying my car from them and always have my questions answered extremely fast with no problems what-so ever. Highly recommend these guys!

MarSim

Apr 9, 2015

Awesome! Great car, GMC ACADIA! Great people with professional ethics! From start to finish! And I strongly believe that 5-star customer service will stretch to the life of the car too. Hats off to Dima Railean and Herr Helmut Immig!

Ron Mason

Apr 9, 2015

One warm sunny day I was out and about driving my Saleen and found myself at the Chevrolet dealer in Puyallup. I pulled in and was immediately met by Glenn Shaw. I immediately noticed a couple of Corvettes and asked Glenn about them. Upon checking out the cars, I told him that if he could take My Saleen and get me into a new Corvette he would have a sale. In speaking to Glenn I found that we had a lot in common and got along quite well. After a very short time, Glenn presented me with the keys to my dream car, a 2015 Corvette Stingray.... Glenn made himself a lifelong customer that day and I would encourage anyone looking for a new Chevrolet to go to Puyallup Chevrolet and see him. He will take care of you. Thank you Glenn! Ron Mason

Jessie

Apr 9, 2015

Very friendly and helpful when I was in to look at a vehicle. I ended up buying my car from them and always have my questions answered extremely fast with no problems what-so ever. Highly recommend these guys!

joyce

Apr 7, 2015

Awesome service. Patrick Cook was an awesome salesman he made it so easy to buy a car even delivered it to me and picked up my Trade in. I would definitely recommend Patrick and Chevrolet of Puyallup

one more happy customer

Apr 4, 2015

i recently purchased a chevy cruze ltz, and by far it has been the best car buying experience by far. Jared went above and beyond our expectations; he made sure that the car i was looking at had all the features i wanted and made sure to show me all of my options, from explaining things several times, to showing me several cars... several times and wasn't pushy at all. he went over all the paperwork and answered all questions that i had. he worked along side my busy schedule and even stayed late to make sure i didn't leave unhappy. i would highly recomend anyone looking for a car to see Jared!

Terry L

Apr 4, 2015

Steven Bachman is very professional helped locate just what I was looking for.

ANTTONY W

Apr 3, 2015

I LIKED THE EXPERINCE AND THE PEOPLE AT THE DEALERSHIP. PATRIC AND THE MANAGER WERE THE BEST AND MADE THE PURCHASING EXPERINCE FAST AND SIMPLE WITH TRANSPARENCY.

CJ W

Apr 3, 2015

Called on a vehicle there and setup an appointment to come look at it, they had it parked in front and ready to go for me when I got there. Steven Backman was the one to help me and he did a great job. I'd definitely recommend asking for him if you're interested in buying a vehicle from here.

Hudsons

Apr 1, 2015

My husband and I went to Chevrolet of Puyallup to buy our 2013 Suburban. We found their listing on cars.com and thought they would be one of two or three stops in our search for the perfect car for our family. After arriving, not only did we find the perfect car on our first try, but great service and a very welcoming environment. Definitely one of the faster buyig processes I have experienced and also one of the most positive. My husband and I felt that all our questions were answered and that the team at Chevrolet of Puyallup did everything they could to make our experience a great one. From test drive to signing. This is the best and most satisfying car purchase we have had. And will definitely look here first when the time comes for our next Suburban.

MarkB

Apr 1, 2015

We purchased a new 2015 Chevy Suburban. As we were coming from Seattle, we went to the dealership website and ascertained that they had new 2015 LTZ Suburbans on the lot to test drive - many dealerships did not have that model available. We chatted on line with Amanda who answered all our questions and gave us directions. When we showed up on the lot, Randy Shields met us immediately and gave us information on what was on the lot. He took us for a test drive and showed us many of the important and cool features on the vehicle. Since my wife is disabled and we had come a long way, he offered to let us drive the vehicle home and see if my wife's medical equipment (electric scooter and wheel chair) would fit in the Suburban. We took him up it. The next day we returned. We had some options that we needed that were not on the vehicles on the log. Randy and the crew searched for and found a vehicle that met our requirements the very next day. We are extremely happy with the vehicle and all great service Randy gave us!

ELISE

Mar 31, 2015

If you're looking for a specific car and don't want to be steered in the wrong direction look for PATRICK COOK. He will only focus on your needs and what you're looking for in your car search as well as make you feel comfortable. We came in only to window shop and ended up leaving satisfied with a used 2014 Chevy Cruze that is perfect for my fiance and I. We do not regret this purchase at all. Thanks patrick!

Adam Michelon

Mar 30, 2015

I was greater by Glenn who was very friendly and professional. He knew what he was talking about and worked with to get me into the car I wanted. The staff let me take a Camaro home to show my wife and we returned the next day and went after the ZL1 Camaro. They didn't have the car we wanted on the lot. They did a swap and got the car I wanted for me. Gave me a full tank of gas, cleaned her up and sent us on our way. I will always buy from Harnish Auto Family. GLENN was the best person for me to deal with.

mbtech

Mar 30, 2015

Glen Shaw was great. He understood our situation and made the buying process very pleasant. Dealership was very quick getting all documentation done and we were on our way very quick.

Mr. Blue

Mar 29, 2015

Disappointed! I would not recommend your dealership for a used car. Simple items not taken care of at a GM dealership that should have been done like windshield wipers, air filters and simple trim parts that would be available in the parts department for very little money. Car was at$2,000.00 over blue book and anti-theft coding was not disclosed as an additional cost until closing. No allowance for tires that were weathered and worn down to the wear bars. Tire pressure was low on most of the tires and tire pressure sensors were not re programmed after tires were rotated. Only one key fob that was used and abused that could have easily been replaced again since this is a GM dealership, also the remote start does not work which the dealership did not disclose nor did anything about. It has been three weeks after purchasing the car and have not received a $50 Target E-Card Code for doing a test drive, or the calendar that the sales man stated would be sent. Not impressed!

K&S Thompson

Mar 27, 2015

We purchased a 2015 Chevy Malibu. The customer service we received was unsurpassed. Randy Shields went out of his way to make our car buying experience a fun & fantastic one - what a valuable member of Chevrolet of Puyallup he is! From the management team to the finance department and everything in between the team at Chevrolet of Puyallup goes above and beyond. If it is important to you it is important to them! A big THANK YOU to all of you and especially Randy Shields...we love our new car!!!

lj011900

Mar 26, 2015

Just purchased a brand new Acadia and tge experience was great!!! My saleman Helmut Immig was tge best! He listened and was patient. Ensured that he explained the whole process. Was in and out in no time. Highly recommend this dealership to all! THANK YOU!!

adam luzhnykh

Mar 24, 2015

i recently purchased a 2015 chevy silverado 3500 hd high country my sales man was Dima Railean. very easy to work with thank you

Brandon and Vanessa Cummings

Mar 24, 2015

We were on the hunt for a new SUV. We came across Chevy of Puyallup and that was the best thing that could have happened! Randy Shields and Spencer Syverson were incredible. They were very patient, answered any questions or concerns we had and took us on multiple test drives. Dean Reilly was also great! He sat down with us, explained our situation and options. He took the time to advise us on car buying and leasing simply to educate us. The whole process was a stress free no pressure experience. We were informed every step of the way. They were honest and caring and really gained our trust. We had our young baby with us and all the staff treated us all so kindly. The environment is very professional, relaxed, clean, and honest. We couldn't have had a better experience. We left 100% satisfied. We will be customers for life. Definitely recommended!

LMaurer

Mar 24, 2015

They go above and beyond for you here at this dealership. It was a long process, but everything went well in the end and I have a new car. Jared Baker is a great sales man and I highly recommend him.

Jared Griffith

Mar 23, 2015

Decided to purchase a truck for towing. Went to the lot and Steven backman helped me find what I needed. I got a 03 ram 3500 Cummins diesel. I was worried it would be out of my price range but they got me approved with a killer interest rate and little down, as well as keeping my payments at a reasonable amount. Steven was very helpful and professional about the whole thing and made me feel comfortable during my first vehicle finance. All said and done I am very happy with them and my purchase and will make future purchases from Steven again.

Tom C

Mar 22, 2015

My wife and I have looked at several vehicles on-line and had test driven a few. We wanted to look at the Buick Lacrosse prior to making our decision. Weve had some questionable experiences in the past with high-pressure tactics and pushy salespeople so we were a little apprehensive in thinking about what todays experience would be like. We were met by Steven Backman upon our arrival and we explained our desires and intentions. He asked us some specific questions about our intentions (got us to think some more) and then bent over backwards to make sure each aspect of our experience was spot on. Our initial functionality and model differences discussion was very informative. He really understood what these cars had to offer us. The test drive was easily the most comprehensive test drive my wife and I have been involved with. It was far more than we could have expected. Far more than just a bunch of right hand turns to go in a small square around the block and back to the dealership. He made sure both my wife and I were able to sample the car in a wide variety of situations. Very thorough and much appreciated. His exceptional vehicle knowledge, personal demeanor, pressure free presentation and apparent true passion for his work made our decision very easy. We bought the car today. Todays experience was truly pleasurable. Stevens efforts were awesome! Actually, the entire staff (manager, finance, and multiple other salesmen) was a joy to deal with. Steven even spent an additional 60+ minutes after we signed the paperwork to make sure my wife and I fully understood all aspects of her new car and he gave us his personal cell number and an open invitation to call if any other questions came up. Highly recommend the dealership as a whole and especially Steven Backman!

Veronica Croom

Mar 22, 2015

Patrick Cook was great from the get-go! The second I walked in he jumped around the corner and made me laugh! He was so helpful in answering any and all of my silly questions and he really explained everything so well. He helped me to understand what I had and what I could have, and by the end of my visit I drove away in my first brand-new car! THANKS PATRICK!!

John Brown

Mar 21, 2015

Recently purchased a new car from Chevrolet of Puyallup. Steven Backman and Steve Clark worked with us on a dual trade-in, the atmosphere was no pressure and very friendly. They made the trade-ins work, explained everything completely and I felt comfortable during the whole transaction. Steven Backman was the perfect combination of professional, knowledgeable, and personable. While we were waiting between cars we visited his dog, talked about our dog, then he explained all the bells, whistles, and options of our new car thoroughly. I also very much appreciated that while options (paint treatment and extended warranty) were presented and explained there was no high pressure pitch to add them on. Good to know and understand the options and be able to make an informed, un-pressured decision. Mike in the finance department was also awesome and great to work with. When it's time to trade in I'll be going back to Chevrolet/GMC of Puyallup. Thanks for a good experience guys.

B. Arnett

Mar 20, 2015

Steven Backman was great to work with, and I love my new Encore! I looked for my Encore at several dealerships and found this dealership to be the most responsive and the most competitive!

dustin tooker

Mar 19, 2015

sales and service where excellent and I am very happy with my purchase and service

Cameron Nelson

Mar 17, 2015

Jared baker was friendly and professional. He came in on his day off too seal the deal we had been working on.

JNHHarrison

Mar 17, 2015

We went in yesterday because we needed to get my husband a new vehicle. We were very pleased from start to finish with this experience. Our salesman Patrick Cook was amazing! He really made us feel cared about and not just another sale. Felt like he was looking out for our best interest. And he's s funny guy so that was an extra perk. We were also helped by a beautiful lady named Heather. The two of them were awesome! Will definitely be referring all of our friends to them. Great experience and we love our new vehicle

2015 Tahoe

Mar 16, 2015

Worked with Steven Backman on a purchase of a Tahoe. Kudos to the ladies I spoke with on phone (forgot their names). I called a number of Chevy dealerships looking to nail down specifics regarding cost. Chevy of Puyallup was one of a few that gave me what I was looking for, and did so quickly. Steven came in on his day off when I picked up my Tahoe and also came in again on his day off when I stopped by to get plates and a few other things. Steven was a great help, he was very professional throughout. I would recommend asking for him if you want to work out a purchase on one of their vehicles. I think he's in the GM building, but came over to help me out. The only issue I had is when Steven wasn't there making sure everything went perfect, it seemed like others in the dealership couldn't figure things out. My purchase was a bit complicated because I decided to have them bring in the Tahoe from another dealership. I chose not to work with the dealership who had the vehicle because they wouldn't provide the basic numbers I was looking for. I don't want to spend time at the dealership haggling over anything. I didn't have to with these guys. Also, I wouldn't recommend their detail guys, go elsewhere for a detail. Buy your car here though, and ask for Steven, it's worth it.

Holly

Mar 15, 2015

Yesterday I purchased a 2013 Chevy Traverse from Mike Dolajak, what a great experience! Mike made the experience not just enjoyable but actually fun! He was very knowlegable, patient and easy going. I would definitely go back to him next time I am looking to purchase a vehicle.

Bob Davidson

Mar 14, 2015

I rate Chevrolet of Puyallup as one of the best dealerships I have done business with. I had a very pleasant buying experience. Very knowledgeable about the product. Was easy to get all the information I needed to make my buying decision.

Zach

Mar 14, 2015

My salesman Spencer was great. He was knowledgeable and not pushy. Mike in the finance dept was great also. The sales manager (don't know his name, big bald guy) was horrible. Talked down to me. Asked me questions and then interrupted me. The details had changed the next morning. He came into the finance office while I was signing papers and I got sick of the way he was talking to me so I left the dealership in the middle of signing paperwork without the car and with no intention of going back. Michelle, who was very nice and worked hard to salvage a customer, was able to talk to me later that evening and smooth things over a bit and I ended up purchasing the vehicle that I am very happy with. If it wasn't for the sales manager I would have given 5 stars.

Doug Sample

Mar 12, 2015

Mike Parks was great. We click from the start. Told him what I was looking for and price range and the second car I drove, I bought. This is the second car My wife and I have bought from Puyallup Chevrolet and had good experience both times.

Mark

Mar 12, 2015

I just recently purchased a new/used SUV from Buick/GMC of Puyallup. Dima was my primary point of contact and he did a fabulous job helping me out and making a typically dreadful experience, comfortable and enjoyable (I'm not personally a fan of the buying experience generally - Not so in this case). He was friendly, courteous and helpful. Assuming the post sale follow-up is as good as the point of sale, I will continue to go to Buick/GMC of Puyallup for all my future vehicle needs and I would highly recommend them to anyone. Thank you!

Chelsie

Mar 11, 2015

I am a college student and had been driving an unreliable car. It was time for a new car! My grandpa and I searched the other dealers then decided to check out Chevrolet of Puyallup. We met Kevin Wagner and he immediately pointed us out to my 2015 Chevy Sonic and I'm in love! It's great and I love the warranty they have. Highly recommended!

Lori & Gary

Mar 11, 2015

We just bought a Chevy Tahoe from Chevrolet of Puyallup.. we had a great buying experience thanks to our awesome salesman Jim Triggs!!! I will definitely recommend them to friends and family... The whole buying process was quick and painless.. we will definitely be back when we buy another car!! Thank you Jim Triggs!!

KRod

Mar 8, 2015

Hands down my best experience at a car dealership. As an active duty military member just getting back from overseas, I was genuinely welcomed and had my cares and concerns listened to when choosing a vehicle. Steve Clark was amazing and went above and beyond not only doing his job and selling me a 2015 Equinox, but following up with each and every detail that made the process effortless for me, i.e. finance, license plates, OnStar setup, etc. I drove off the lot 100% pleased with my choice and thankful for Steve Clark, Steve Backman, and Scott (just to name a few) and the knowledgeable, welcoming staff that made this experience painless and enjoyable. I recommend Chevrolet of Puyallup to anyone looking for a vehicle they'll take care of you!

Diana

Mar 7, 2015

We are absolutely satisfied with the service and business we received at Chevrolet of Puyallup. Everything went smoothly and our salesman (Jared) did everything he could to make sure we were taken care especially since we had two kids in tow. We did a 2 for 1 trade and we received a brand new GMC Sierra and we couldn't be more happy with how everything turned out. Very thankful for this experience since we have not had this kind of service in previous years! Also, if you want a good salesman who will take care of you, SEE JARED!

GR

Mar 7, 2015

My wife and I had a great experience here. We went few places before we came down here, all the other places we went, I felt like they just trying to show me what they want to sell and trying to sell a car without going in the detail of the car and good test drive of the car. When I got here, I met Steven Backman, he never rush us to purchase a car. He spend good amount of his time to show all the different models and also show us the difference between the all the models. Also when we went on test drive, we took different routes and help me to understand the performance of the car. Steven Beckman, we just wanted to say thanks to you. We also appreciate Scott Briske helps too. He set down with us and helps us to find a correct model with all the features that we were looking within our budget. Buick GMC Puyallup has quality customer service.

Thomas B

Mar 7, 2015

On March 5, 2015 I was discussing with a friend of mine that I was interested in purchasing a low-mileage Buick Lacrosse. He highly recommended talking to sales professional Mike Dolajak at Chevrolet, Buick, GMC of Puyallup. Mike sold him his truck and he really loves that truck. So we contacted him and he set everything in motion and shortly after he said hey come and get the car. I was so excited that I drove my beyond its prime car down there and he already had what I wanted "2010 Lacrosse only 20k miles" pulled out and ready for the test. The care drove beautifully and has far more features that I can name right now, and was black on black, which you can never go wrong with. After we took care of the logistics that he needed from me, he send me to Billie Langford who is the finance manager and she took me through the paperwork to sign and then I was on the road and very happy. Even better, the next day, Mike and Billie contacted me and notified me that she found an even better rate through a credit union, which would lower my interest and payments. I was very excited to hear that. So I drove over, signed my new agreement, and I am very happy with my car and the service was impeccable. Mike and Billie went above and beyond for me, and they really appreciate Veterans. I highly recommend that you see them when you decide to purchase an automobile, they will work tirelessly to get you what you want. Thanks a lot guys.

Alexandra Umemoto

Mar 3, 2015

We bought a truck from Dima Railean, and are completely happy with it! We accidentally drove over to the dealership and were not even sure what we were looking for, but were instantly having a great time with Dima and decided to stay and look around the lot. A lot of car salespeople are over-enthusiastic and awkward to be around because you feel like they are pressuring you all the time. We had such a good time with Dima that we really didnt want to go shop anywhere else. He found us the perfect truck, and we actually ended up going home with a nicer truck that we originally thought we could get! The financing department was great, and we ended up with a financing option that we are really pleased with. We highly recommend going to chevrolet puyallup and working with Dima.

JayG

Mar 3, 2015

Great Value GMC Terrain at GMC of Puyallup. Worked with some great people that helped our family get the beast deal on the right vechiel for our family. Very nice place to take your family while you shop from a great slection of new and used cars. Would higly recomend and look forward to future business.

Mariah

Mar 1, 2015

Dima was my salesman and he was super awesome. Offered me lots of coffee! He also had an amazing face to look at

OCDave

Mar 1, 2015

I called ahead and had an appointment set up the very next day. This was for one of my free oil changes that I received from buying a car from them. I was literally in and out, quicker than your standard oil change places on every corner. And the best part was they didn't try to up-sell me or try to sell me some nonsense that I didn't need. And all the while they made nothing on me. The service writer came and found me, hanging out in their lounge with complementary refreshments and directv. I was very pleased with my sales experience and equally impressed with my service experience. Chevrolet of Puyallup is doing it right, thank you so very much!!!

Chris Berry

Feb 24, 2015

Went in to buy a used work truck and ended up getting a great deal on a 2015 Chevy Colorado. Great experience, Zack Biswell was amazing and answered every one of my questions and didn't pressure me at all. Hr made sure I got what was right for me. It was amazing.

Glenn Shaw

Feb 24, 2015

SDL, wishes to add what a great Smooth buying experience from Glenn Shaw. He has the best attitude Ive seen from a sales person at any dealership Ive seen in the 10 plus years that I have done business with at a car dealership. Glenn was honest and very responsive to ensuring I had a great and rewarding experience at Chevrolet of Puyallup. His pleasant and customer care was on point and reflects great customer service upon him and Chevrolet of Puyallup.

SDL

Feb 23, 2015

SDL, wishes to add what a great Smooth buying experience from Glenn Shaw. He has the best attitude Ive seen from a sales person at any dealership Ive seen in the 10 plus years that I have done business with at a car dealership. Glenn was honest and very responsive to ensuring I had a great and rewarding experience at Chevrolet of Puyallup. His pleasant and customer care was on point and reflects great customer service upon him and Chevrolet of Puyallup.

Alias alvarado

Feb 22, 2015

This was the first time car shopping/ visiting car dealerships and I left the first dealership I went to feeling very discouraged. I choose to visit harnish from the recommendation of a friend and I am so glad I did! Unlike the first experince I had this was very different, spencer from harnish made me feel very comfortable and answered every question I had with enthusiasm and optimistim! I was able to get my dream car and had the best experince doing so! I will tell everyone I know to visit harnish and will go there for all my future car purchases.

soccermom

Feb 21, 2015

We bought our new GMC Yukon from Steve Clark. He was great! They didn't have the exact on that we wanted, so he looked around and found the one that we did want. They had it to their dealership in only a few days. Great services and wonderful car! Thanks!

soccermom

Feb 20, 2015

We bought our new GMC Yukon from Steve Clark. He was great! They didn't have the exact on that we wanted, so he looked around and found the one that we did want. They had it to their dealership in only a few days. Great services and wonderful car! Thanks!

Robert T

Feb 19, 2015

Me and my fiance went to Harnish after going to a couple other places. We were looking around and considering options for a used car. Patrick and Glenn were there helping each other out (like tag team). They both are experienced and had the answers to every question we had asked. They had showed us plenty of cars that we did test drive and had suggested that the cars would suit us well...but we had our eyes on the 2012 Optima Hybrid. The Optima was the size we were looking for. One of the dealers had helped us in the beginning and had left us to help other women that had been in previously...which I didn't really mind but he was gone for sometime until it came to signing papers. The price of car was pretty high for me and they were not budging at all with us, except $100. Not too happy about that. And my credit was ran 6-7 times (which by the way brought my credit score down)...but sometimes that's what it takes to get an excellent APR rate. They were able to get my rate to 6.9% and me and my fiance are very pleased with that. Overall it was a pleasant experience considering a few bumps along the way and they were very patient with us as well considering our two year old was with us. Would I go back to Pat and Glen...yes Thank you Harnish Family

BalouBT

Feb 18, 2015

Chevrolet of Puyallup Loved it The wife and I have been looking for a car to replace our aging 1998 Toyota 4 Runner that currently has 280,000 miles on it. We decided to give "Chevy" a shot even though i've never been a big fan of Chevy. Well lets just say that after spotting the "Chevy Captiva" online i just had to test drive it with the wife. So i reach out to "Jared Baker" - Remeber this name folks as this is one top noche, polite, and honest young man that has a bright future ahead of him in sales. Upon our arrival to Chevy around 7:30pm we were quickly greated by Jarad as we walked up to the front of the main sales office. Jared already had the Captiva and the Equinox ( AKA the big brother of the Captiva) parked in front awaiting us to test drive both. We test drove both cars and Jared was very detailed with decribing the features of each vehicle. Jared is a no pressure salesman and provides you with all the knowledge in order to make a decision. Lets just say that night we made a great decision with purchasing the 2014 Chevy Captiva and proud to say we will come back in the next year to purchase again from Jared. From the McMillian Family! Thank you Jared for everything!

Steve Veltung

Feb 17, 2015

Loved the experience of working with Glenn to find a great car that met our needs perfectly. The follow through and the welcoming atmosphere at this dealership is top notch. I would recommend anyone looking for a professional no pressure experience buying a vehicle contact Glen and the team at Puyallup Chevrolet.

Dave Chapman

Feb 16, 2015

On 2/12/15 we bought a new 2015 Silverado 2500HD. The day began as window-shopping. We thought we would get a used one, but our previous research said it would be hard to find what we wanted. Jim Triggs verified for us that there were really no used ones available that met our needs. So we looked at the new ones on the lot. Jim was knowledgable and able to tell us about improvements in the new models of 2500HD. We looked at several on the lot and selected one to purchase. By the time we were done, it was a long day. Jim tried very hard to show us what we needed to know, but we finally called it a day. We will learn more about the many systems as we go along. So far support has been very good. Final shop mods are being done now.

Georgette Goudy

Feb 16, 2015

Helmut Immig was my sales consultant and he did an amazing job helping me find the perfect vehicle. He was knowledgeable and assisted me in getting all terms I wanted. Great job Helmut! I highly recommend Helmut if you are thinking about buying your next vehicle. Sincerely, Georgette

Lucian Black and Erin Newman

Feb 16, 2015

Steve Backman and Steve Clark are a great team! We came in last week to buy a car we saw online but sadly it had already sold. Steve Clark walked us through the lots and helped us come up with some ideas and provided some valuable advice while Steve Backman did some searching of his own and found us the car we ended up buying. Leanne Cash in the finance department was very helpful seeming as we do not have great credit. She got us a great interest rate that dropped our monthly payment considerably! We are so pleased with our purchase and also to have found our car dealership. We will most certainly be buying from them again!

Samantha k

Feb 16, 2015

So I just purchased a 2014 Chevy sonic. I was so happy with my experience. Patrick listened to what I wanted with a car and got me exactly what I needed. I would definitely suggest coming here for a car, and going to Patrick.

h hordyk

Feb 14, 2015

Jim tiggs was very helpful in answering our many questions.

James and Jessie G.

Feb 14, 2015

Randy Shields was our sales person and he was absolutely fantastic! My husband and I got a 2015 Equinox and we love it. Our experience with the Harnish Auto Family was definitely a great one. Everyone at the dealership is top notch!

Dennis Powell

Feb 13, 2015

I recently purchased a new 2015 Camaro 2SS from Spencer Syverson at Chev Buick GMC of Puyallup. He was very professional and helpful. I believe I received a very fair deal through him, and would recommend him to any one interested in purchasing a new or used vehicle.

Nick S.

Feb 12, 2015

Michelle went out of her way to get this car at such a good deal, and Scott was very friendly and helpful during the process of signing paperwork. I felt like the day couldn't have went better, and I love my new car!

MARKN

Feb 12, 2015

I initiated contact through Michelle via email about the car info. I saw listed online. She was very prompt with all my questions. Since I was traveling across the state, I wanted to be certain from many aspects. I then worked with Glenn upon my arrival. Michelle called to check how things were going and what not. Glenn was easy to work with, which was great as I traveled 4.5hr over from Spokane! Keep up the great job !

Jeff and Angie

Feb 11, 2015

Our recent automobile purchase was the best experience we have ever had. From our initial phone call with Rebecca Taylor who gained our confidence to even consider coming down and taking a test drive to setting us up with Helmut Immig, our Sales Consultant who was accommodating and very knowledgeable of the GMC Brand and felt like a friend from the moment we met. He allowed us to make our own decisions without being pushy or coming on to strong. The back and forth was minimal as we presented our bottom line. The Finance Department was just as smooth with nothing but professionalism. We are so happy with our new Yukon and the extras the Harnish Auto Family offers such as Oil Changes for Life, Free Car Washes are just a few things that add up to the big things for us. Dima Railean was also very helpful in showing us features that swayed us even more to buy the new Yukon. The experience was so positive that I would recommend Buick, GMC Puyallup to anyone looking to buy a new or used car. Our experience was second to none. Thank you so much!!!

Tim and Rebecca

Feb 10, 2015

Great experience purchasing a new truck. We started out shopping online and eventually went down to the dealership. When we arrived at the dealership, we were greeted by Reggie who helped us through the process of selecting the right truck that met our needs. Through the process, Reggie was very courteous and patient.

Jackieboi

Feb 9, 2015

I purchased a 2015 Chevrolet Trax on Febuary 6th. 2015 the entire staff was great and very helpful and knowledgeable and my sales person Jaren Bramblett was great and made my expireance with the business very good and happy to be there. There was no pressure from anyone there attempting to make me buy right now, even let me take the Trax home over night to make sure this was the car I wanted. Like I said I have not really felt like talking to family and friends about if they are looking for a new vehicle this is the place to come to. Love my new Trax and very glad I purchased it from this company.

MarkN.

Feb 9, 2015

Michelle was my 1st contact upon emailing the dealership about more info. on the CTS-V. She was great, very prompt with vehicle info. I then worked with Glen upon my arrival. He was easy to work with and made the deal smooth! I had a 4.5hr drive back home and he was caring to that nature. Keep up the great job!

Trax fan

Feb 9, 2015

Jared (Tyler as what Christy called him) Baker was a true professional and a pleasure to work with. I did also enjoy working with Christy Coyner. When you hear about stress free, you really don't believe it. This place is it. I went in preapproved but Christy got a better deal with GMAC and still beat that one. I love the crew here. GM/ Chevy why no hype about the Trax? I went in without knowing what a Trax was and bought one. If you have something this great then brag a little.

ImAKoala

Feb 8, 2015

Purchasing my new Chevy Trax was a great experience at Chevy of Puyallup. Jim Triggs was our salesman and he was very nice and patient when I wanted to drive several different vehicles and was having trouble deciding on the color I wanted.

sportsmom

Feb 8, 2015

My sales person was very helpful and kind. The buying process was pretty painless, and I am super happy with my purchase.

Don Anspach Jr

Feb 7, 2015

Very friendly and helpful in answering all my questions. Very good experience.

MalibuCharles

Feb 5, 2015

I leased a 2015 1LT Malibu and my wife bought a 2015 1LT Equinox! Jaren Bramblett was amazingly patient! I test drove an Equinox, and Jaren was very knowledgeable and helpful! I was initially in a paid off 2008 LS Malibu and wasn't looking to get into a new vehicle but in my wife's pursuit of happiness I obliged. I was going to settle for an LS but after reviewing my payment options I was relieved to get a 1LT. The color I wanted wasn't on the lot but Dean and Jaren found one at a dealer close by and had it delivered. Billie worked hard, for us to have an amazing rate. I would absolutely recommend Jaren and the gang! They have our loyalty and future business! Go Hawks!

Mary Arrington

Feb 5, 2015

This was my first time buying a car from a dealership, and they made it such a wonderful experience! Jim Trigg was the one who got me started, and Ryan finished up all my paperwork. Both gentleman were extremely kind and patient with me as I asked a million questions and were so easy to work with. No pressure, no feeling of doubt that I was in the right place. They were absolutely so wonderful and easy going, and made my first car buying experience so much better than I expected. Both really cared about my needs and did not for one second make me feel like I was just another sale and money in their pocket. I would recommend them and their dealership to anyone, any time. If you want to be treated like a human being, and not just another sale to be wrapped up, buy a car from these wonderful men. They will listen to your needs and find you a car that's right for you! A very positive experience, and I will recommend them to anyone and everyone!

karenj

Feb 3, 2015

Went in to the dealership with a set list of makes and a fixed budget. They suggested we try out the Equinox which hadn't been a car we researched. After a test drive and some phone research we got a really good offer from Pat and Glenn. Still it was our first dealership of the morning and we were determined to see other cars on our list. They were very nice about our decision to leave and see other cars. We ended up back at this dealership as they seemed to be the most upfront and honest about what our budget would and would not allow. Still had the Equinox they had offered us at a very reasonable price. I've driven it for a couple of days and it is comfortable and even with the 4-cylinder engine made it over the pass without any problems. I am getting used to a lot of bells and whistles, kind of like being spoiled. I recommend this dealership. They worked hard to get us a deal we could feel good about.

MichelleLVMS

Feb 3, 2015

I only went in to look...well now, my husband leased a 2015 Malibu and I now own 2015 Equinox! Jaren Bramblett was amazingly patient! We test drove a few different vehicles, and Jaren was knowledgeable all of them! The whole process took a week only because my husband and I are picky and Jaren and Dean were willing to work with us to get us in what we wanted. When all was picked out and ready, Billie worked her tail off too, for us to have an amazing rate. I would absolutely recommend Jaren and the gang! They have our loyalty and future business, for sure!

cowboyfan

Jan 29, 2015

We had a nice buying experience, which isn't typically when buying a car. We did not have to go back and forth with the sales manager on price etc. They worked with us to help us get what we were looking for with our purchase.

GMCJay

Jan 29, 2015

Our family had a great buying experience. We found a beautiful GMC Terrain that we felt was the greatest value for our money. The staff from salesmen to management all treated us with respect. I believe they deserve a chance to earn your business and look forward to future business together.

JANcarowner

Jan 29, 2015

Jim Triggs is a very friendly, patient and helpful sales person. He was attentive to all of our questions and requests. The dealership worked with us to help us leave there with the car we wanted and helped to meet the needs and requests we had.

bweeks

Jan 28, 2015

The people who worked with me on my journey tot find a new car were very friendly and helped me find the perfect car for both my lifestyle and budget :)

Kenzie Cierzan

Jan 28, 2015

We had a great experience here and we will not hesitate to come back! Steven Backman and Polish Steve really worked hard to get us in our new vehicle. Leann in financial went above and beyond for us a couple days later she called me to tell me she was able to get us an even better rate on our loan! The manager Paul Guetle was honestly the most caring and genuine manager I have ever met when it has come to purchasing a vehicle! He talked with us and made sure we were happy! I would not want to go anywhere else! We love our new tahoe!

Abel C.

Jan 27, 2015

I just bought a 2009 VW CC, the quality of the vehicle was excellent and the price was fair. No haggle, no problem. Jim Triggs guided me through the process, was patient and helpful. I would definitely recommend Chevy of Puyallup to friends and family.

blackbelt2002

Jan 27, 2015

My expirence at Puyallup Chevrolet was the worse one yet! After 20 years of purchasing vehicles from dealerships this one was unbelievable. The so called general manager sold me a trail blazer and ensured me it was a good car but that's after the suv started misfiring. So to cover up the piece of crap he acted like he was doing me a favor by changing one coil. When I called him out on it he called me a dick and tried to intimidate me. Well I don't intimidate easy. What professional business that makes millions acts this way? If i was Puyullup cheverlet owner I would look into the general managers work practices and how to accommodate paying customers not "INTIMIDATE" them calling customers names is not the answer tough guy.... One more thing! We had to buy a new transmission for the trail blazer. I don't mind paying for it as I work hard it's how the dealership handle it!

Abeljc

Jan 26, 2015

These guys are great, knowledgeable, polite, and are really there for you. Had the pleasure of working with Jim Triggs, he was very helpful in guiding me through the whole process. Walked away with a great car and even better deal.

J&H Fair

Jan 25, 2015

I came here because the service department took care of my in-laws when they were visiting from out of town. We were looking for a Suburban, but they didn't have the color/trim we were looking for. Our salesperson, Glenn, said he had one coming in any day that fit our needs. He just asked that I leave my phone number and he'd call when it arrived. I thought for sure him or someone there was going to pressure us to buy now, since they had a Yukon XL that was close, but they let us walk, which kind of surprised me. A few days later, Glenn called and asked if I'd like to come take a look. When I got there, he was just pulling it up. It had just come out of the detail shop, since they had indeed just received it. We took it for a test drive, made a good deal for my trade-in, and we drove it home in a matter of hours. Glenn was awesome...thank you!

theronwendy88

Jan 25, 2015

Had a great experience at Puyallup Chevrolet. Our salesman Kevin Wagner was awesome. It was like buying a car from a friend. He was very nice, and very knowledgeable. He gave us our space and time to look around and make our decision with no pressure! I have bought many cars and this was by far the best experience!

SteelersFan

Jan 23, 2015

Knew what we wanted when we walked in and left with even better. Jim was a great sales person assisting us in getting to know the car. He listened to what we did and didn't want and kept that in mind throughout. We had our 18mo baby with us so we weren't sure how it would go with her but the facility was spotless and the employees made an effort to engage with her. Made the whole process easier. Financing was fast and easy. We have bought here previously and would definitely come back for our next car need.

Lance Johnson

Jan 21, 2015

Patrick and Glenn are experienced, had the answers that I asked and gave me a no hassle experience which made my car buying experience go very smoothly. I would highly recommend them!

CathyH

Jan 20, 2015

From my initial phone call with Michelle from Internet Sales, to working with Steve Clark in helping me decide/purchase, and then to top of a great experience with Tiffany in Finance, I couldn't be happier with my experience. Very comfortable and accommodating. These people would be great as friends or family in life, and I truly appreciate my experience with them and the car I bought, one of the best, if not the best, car buying experiences!

ciheyd

Jan 20, 2015

From my initial phone call with Michelle from Internet Sales, to working with Steve Clark in helping me decide/purchase, and then to top off a great experience with Tiffany in Finance, I couldn't be happier with my experience. Very comfortable and accommodating. These people would be great as friends or family in life, and I truly appreciate my experience with them and the car I bought, one of the best, if not the best, car buying experiences!

Jeannie

Jan 19, 2015

I just bought a 05 Subaru from them! Steve Backman got me a great deal on this car! I couldn't be more thankful for the quality of car and service I received!

Shaun

Jan 19, 2015

My first car-buying deal was a very good experience. They helped me get a good car and kept it in my price range. Patrick and Glenn provided good customer service and were very friendly. They worked effectively as a team to help me get to the bottom line of what I wanted and could afford. I recommend this place over other dealers on River Road.

Joe

Jan 18, 2015

They have the biggest Keurig coffee thing I have ever seen. I don't feel like I got gypped at all, and neither does the person I came with. The only things I payed for were the car, registration, tax, and a warranty. None of which were not reasonably priced. There were no papers for $1000 floor mats. My representative, Steve, was friendly and, as far as I could tell, gave me a good deal. I only wish he were more knowledgeable on the specific car, but I can't expect him to know everything about every car on the lot. would buy 2nd vehicle from

GBurb01

Jan 16, 2015

I had a very pleasant and hassle-free car buying experience at Buick GMC of Puyallup. The salesman who helped me, Steven Backman, was very accommodating and worked to give me the best deal I was able to find in the area, both in terms of rebates towards the 2015 Terrain I purchased and value for the car I traded in (and I looked at 3 other GMC dealerships in person within 50 miles of the Tacoma area and several others further away). I would readily recommend anyone interested in picking up a GMC vehicle stop by GMC Puyallup before proceeding to purchase through another dealership.

FarFetch

Jan 15, 2015

Looking for an upgrade to a Chevy Malibu and worked out a lease at the end of the deal. Looking for more to come in the future.

farfetch

Jan 15, 2015

Went in looking and found a great option to lease by Jim Triggs on a 2015 Impala and Tiffany Brooks was the finance services lady that help us. So we went with it and it will work out in the long run. Thanks for everything!

charles. L

Jan 13, 2015

I bout a used dodge from this place and let me tell you how well they took care of me. Treated me with respect and honesty. The manager was amazing and the sales person was helpful. They were not pushy and let me know if i was makeing a wrong choice. I would recommended this place to everyone and i will be buying my wifes next car here. I was never treated like a second rate citizen. Stayed open well pass close to meet our demands. Awesome place to buy a car or truck.

Marcelo Ovalles

Jan 12, 2015

I bought a new 2015 Camaro SS last night & Jared Baker was my sales consultant, he was very polite and knowledgeable about the questions that I asked, my buying experience went smooth & when it was all finished I drove off feeling good about my buying my new Camaro from the Harnish Auto Family Chevrolet of Puyallup & thanx to Jared Baker! Marcelo & Lisa Ovalles

grampamike

Jan 12, 2015

1/12/15 I wanted to let you know that I am very pleased with this dealership and their help after the sale.We had a misunderstanding concerning some optional equipment that was supposed to be included in my new car as a part of our transaction.These folks went out of their way to insure my satisfaction. They quickly installed the optional equipment at no charge which really impressed me.I highly recommend this dealership.

Derek

Jan 10, 2015

Great price on my vehicle and great service. I would recommend this dealership to a friend.

Sara P

Jan 9, 2015

We love the Harnish Auto Family. That's why we have gone back now the 4th time to buy a vehicle from them. Our salesman, Diam Railean, was great. No pressure, just had a good time. The finance manager, Scott, was great to deal with also. He was understanding of our payment we were trying to work within. Then we met with the actual finance person, Leanne. That's unfortunately where the ball dropped. It took her over an hour to call us into her office, even though there was NO ONE ELSE buying a vehicle at the time and needing her. Strike 1. We sat down with her and she began to tell us the 2 credit unions she could finance us with. Even though I had instructed the finance manager exactly who we wanted to use and even gave him all the contact information on that credit union. She blamed miscommunication. Well, strike 2. After we were done signing, she asked again for my direct number to contact me on Thursday (we bought Wednesday night after bank hours) to let me know what the credit union we wanted to use would reply. I received no phone call from her Thursday. I called her at 4:45 pm and was not able to leave a message. I called her again today (Friday) and she answered and replied everything was great with the credit union we wanted to use, just waiting on funding. I then received an email from a credit reporting agency I use that informed me, she submitted my credit to 6 different banks/credit unions. 6?!? I told them of only 2 that I wanted to use. So why was my credit submitted all over the place? Strike 3. Not too happy. Probably won't return either.

Crystal L

Jan 7, 2015

I decided to go check out the new Equinox on New Years Eve. My sister Marcy had purchased one 2 weeks prior and she was impressed with the entire experience. She was saying how great her dealings were with the sales rep, Patrick Cook. She and I walked in at 5:30 New Years Eve and Patrick was waiting for us, he was extremely helpful, no pressure at all. We talked about what I was looking for, what my budget was, that kind of thing. After test driving and picking the color, I left with my new Equinox. He called me the next day to see if I had any questions, and let me know I could call if needed. The entire experience was excellent. Thanks Chevrolet of Puyallup, I LOVE my new Equinox!

S.Farrington

Jan 6, 2015

I was a very difficult customer.....I had recently moved to Washington, had a bankruptcy in the last year and only been on my current job for just a month. To top it off my car was worth less than I owed so I had a deficit to widdle away....my finance man was Ryan Watson and let me tell you he really worked for me! I figured I was going to keep my car and just go on with my day but Ryan worked and worked and now I am a proud owner of a new Chevy Cruze. I was introduced to Randy Shields and realized he was the first person I met that day. Very friendly and welcoming. He also was the one who finished my transaction by going over all the great features, of my car, so I felt comfortable driving it. I took my new Cruze down to Portland to visit my son and grand daughter. I asked for a car with great gas milage and safety. I got both! So thank you Ryan and Randy for making my experience a pleasant one and to everyone else I truly believe that experience is what everyone gets! I recommend this dealership and these men to help you find your new car no matter if it is your first or second or third. Thank you, S. Farrington Proud owner as of 01/04/15

Kevin Smith

Jan 5, 2015

Dwayne Griffin was awesome. When I called to cancel my appointment because I thought I wouldn't get approved, he assured me there were lenders he had good relations with, and could get a deal done. No disappointment here! He not only got my car deal completed,but at an amazing rate.

LALA IRENE

Jan 3, 2015

FIVE STAR. NO MATTER WHAT YOUR CIRCUMSTANCES ARE.. GO INTO CHEVROLET OF PUYALLUP AND YOUR GUARANTEED A VEHICLE AND EXCELLENT CUSTOMER SERVICE.

Jernissa

Jan 1, 2015

I was treated like my credit was the best and I know its not it was a process but when I said I didn't want to get back in my old car I let the lot in in a car for a the weekend and brought it back and was able to get a brand new car. I'm so greatful for the experience I'll never go anywhere else. My interest rate is much lower than what I got at gt auto sales. 7.9%!!!!!!! Love Chevrolet of Puyallup. Ryan and Dewayne deserve a raise just because.

Paul and JoEll

Jan 1, 2015

Great experience from beginning to end. Steve Clark, Steve Backman, Scott Briske, Scott Summers and Tiffany Brooks

Paul and JoEll

Jan 1, 2015

Overall, we were very pleased with our purchase from the minute we walked onto the lot starting with Steve Clark and Steve Backman to final signing.

Linda M.

Dec 31, 2014

Was out visiting friends and family in Washington when our van died and found out it would cost too much money to repair our ministry van then it was worth, so The Lord told us it was time for new. We visited Buick GMC of Puyallup on 12/27/14 and purchased a 2015 GMC Acadia so we can return home. Steve Clark and Steve Backman both were extremely helpful. They were both very nice and found us the car that suited our family just perfectly. If you're looking for GREAT service and a great dealer, go visit Chevy of Puyallup, and ask for Steve Clark or Steve Backman, you'll be in great hands, and get great honest service. HIGHLY RECOMMEND Chevy and Buick GMC of Puyallup.. Great staff and great facilities, Thank You both Mr. Clark and Mr. Backman, also a huge thanks to Ms. Leighanne Cash & Mr. Scott Summers. God Bless you all.

Kimberly Taylor

Dec 30, 2014

Jared Baker made our car-buying experience wonderful. My husband was skeptical about trading his truck in for a more efficient vehicle, and Jared was patient with us and showed us all the vehicles that would be worth trading in this prized possession of his. Jared got us everything we wanted in the car for an amazing price. We will be calling him for our next purchase as well.

Andrea S.

Dec 29, 2014

Who would buy a car during a Seahawks game?! Well, we did and were happily greeted by Steve Clark who showed us the 2014 Chevy Volt we were interested in buying. His friendly, customer service went above and beyond our expectations. His professional, fair negotiations were much appreciated. No games played. During the process, the Seahawks / Steelers game was on a big TV on the sales floor, so we could keep track of the score and big plays. Bonus! We then moved on to the finance department where we met Leanne Cash, who explained in detail, all of our financing options with the various rates from different banks. She was very accurate and thorough. She even let us pause the process when another big Seahawks play came on : ) Overall, this was the most pleasurable car-buying experience we have had. Thank you!

Liz P

Dec 28, 2014

I recently bought my 2010 Acura TSX and have been so pleased with my purchase. I've never bought a car through a dealership and wasn't quite sure what to expect. The staff were very prompt to answer my questions while I was researching online at cars.com. Steven Backman made the buying experience really simple and painless! He even took the time to help set up the automatic seats and sync my phone to the bluetooth! (Which was very helpful) We got a great price on the car and better trade in than expected. An added bonus, their "lounge" area was really nice and comfortable. My hubby got to watch football while we were waiting for paperwork. Overall, we had a great experience and I would highly recommend this dealership to my friends and family. Steve has followed up with me a few times since we made the purchase to see if we had any other questions and/or concerns. Very happy with my purchase!

CK

Dec 27, 2014

We bought our new 2015 Equinox and had a great experience. Mario Reaves was a positive, outgoing salesman who utilized a no pressure approach. We also completed the finance process quickly, allowing us to begin to enjoy our new car. We will definitely refer our friends to Chevrolet of Puyallup.

Jerry Baker

Dec 24, 2014

A great place to buy a car. Jared Baker made a car buying experience easy. He answered all my questions. Asked me if I needed anything when I was waiting. Very easy very nice Thank you

Robert Boyle

Dec 22, 2014

Thanks to Steve Clark salesperson for the best auto purchase I have ever had. (and I have bought a lot of cars) not pushy at all. Steve was very knowledgable about the G M C Terrain. The sales manager and Billie the finance manager were also great people to deal with!!!! Thank You Again. P.S. It Was A Thrill Buying From You

Gerardo

Dec 21, 2014

Bought 2014 impala for my wife yesterday. Everyone was very helpful and courteous. I was in and out fast. Salesman Dima manager Michele were all very acomodating. Love this dealership. Will get next car from them!!!

Maria Recinos

Dec 21, 2014

Just want to say my husband and I just purchased our new 2015 Suburban LTZ. Patrick was amazing and so patient with us he listened to our needs and got us exactly what we were looking for he made our buying experience easy and fast!! We are so happy! And after we signed the paperwork he still took the time to explain to us all and I mean all the features our new car has!! Again thank you so much Patrick!!

Ronald And Sheryl Houlihan

Dec 20, 2014

I bought a truck from Jim Triggs at Puyallup Chevrolet and was really satisfied with the deal . I would highly recommend that kind of service to all my friends and family. thank you very much . YOUR CUSTOMER FOR LIFE RON AND SHERYL HOULIHAN

Dave

Dec 19, 2014

Absolutely the greatest car buying experience I have ever had!!!! From the 1st call I received from Carrie(sorry if spelled wrong) to driving away in my new Malibu the customer service and overall warm and welcoming feel won me over. Steve Zamberlin, the Sales Manager met me outside when I arrived and promptly introduced me to Kevin Wagner. Kevin was awesome!! He listened to my needs and found a couple perfect cars for me to test drive. After deciding on the Malibu they got a no nonsense deal done lightning fast. Leanne in Finance was great too. She explained everything from my financing to my warranty crystal clear. While we were waiting everyone associated with the dealership was so friendly and quick to spark up conversation with me and my son. I am in the retail industry and I can tell that Chevrolet of Puyallup is well run and managed. Well done!! Thank you so much!!! I love my car and love knowing where I will be purchasing every car from this day forward!!

Anissa

Dec 18, 2014

GREAT SERVICE. If you need to buy a car then go to Jared Baker at Chevrolet of Puyallup. I bought a car on 12-12-14 with Jared. This was the easiest process ever! I have to tell you a little about Jared first, I was a little nervous at first because you never know with a new dealership. Jared was very upfront and wasn't just trying to sell me a car, he wanted to make sure that it was perfect for my little sister and was going to be the best value for the amount we wanted to pay. I was looking for a car for my little sister, called him to set up an appointment later in the week. Then, emailed him what I am looking for with my budget and when I came in with my sister he had several cars in mind for us. My 18 year old sister walked away with a 2013 for a wonderful price. We were able to get a loan and fill out everything that night. Jared is amazing! He made it all happen! I can't thank him enough for working with me all week through email (and I mean ALL week) then also the night we came in.

Redlagoon

Dec 18, 2014

I purchased a Silverado from Ron Brooks yesterday. The whole experience was excellent, I will be recommending this dealership (Chevrolet of Puyallup) to anyone who is looking for a vehicle!

Big cam

Dec 17, 2014

It was the smoothest car deal I have ever experienced from start to finish!

Rick B

Dec 17, 2014

I purchased my vehicle from this location in 2011 along with an extended warranty recommended and sold to me by the dealership. Over the nearly four years my car was under warranty I had it in for repairs complaining that the transmission was not shifting correctly multiple times. All but one time I was told they could not duplicate the concern. There was one time while still under warranty that the tech told me "During the drive I can feel that it is not shifting as expected but without an error code there is nothing I can do."The car was in with this complaint one last time on 11/7/14 and we were told once again that there was no problem. The team at the service center was very aware of my warranty expiration in less than 200 miles at that time as I made that concern a priority.On 12/3/14 we were 700 miles out of warranty and less than a month from the last time we reported the issue. The car started acting up once again. We took the car in again hoping that since it had been less than a month since the last complaint they would be willing to work with us. Instantly they found the issue. The transmission control module was faulty and this would cost me $1,240.When I expressed my concerns just as mentioned above, Louanne at the Service desk recommended that I call GM at 1-800-222-1020. I was connected with a claims manager by the name of Stephanie who instantly opened my claim stating that if a judgment for reimbursement was made it would not be affected by the status of the repairs. As the claim was opened I called the service center and asked them to complete the repairs. They called the same day to inform me that the repairs were complete. I picked up and paid for the repairs the next day.After 5 business days had past since our conversation I called Stephanie back to find out that the service center falsely reported that I declined the repairs. I explained this was not true and she re-opened the case. Stephanie called me after another day or two to tell me that the service center was now claiming that the repairs were covered and charged to warranty. I explained to Stephanie once again that his was also untrue. After three more business days past, I got another call from Stephanie stating that the Service Center was unwilling to reimburse any of the charges. This was due to the fact that they were never able to reproduce the problem on previous reports and no error code was present. I asked Stephanie if there was a higher level of authority I could speak to about this matter and was told that there was not and I was speaking to the "highest level of customer service available."The Service techs at this GM location service center are seemingly either uneducated to perform the services/repairs of their own vehicles or are unauthorized to think for themselves. Due to the inferior abilities of this service center, we have paid the penalty of $1,240.

Mike Slater

Dec 16, 2014

Being a first time buyer of a new vehicle I was nervous. As nervous as I was, it was the best experience I have had. I walked in and was asked what I wanted. I told the sales person. 5 hours later I walked out with what I wanted with a price that was within my budget. The staff was very polite and informative. I will defiantly recommend Cheverolet of Puyallup to everyone I know.

Gregory Hunter

Dec 11, 2014

It was a pretty good experience. The salesman was accurate in the truck that I was looking for. Thank you.

Tim M

Dec 11, 2014

Great buying experience at GMC/Chevrolet, had a great salesman (Jaren) who made the experience relaxed and personable, no pressure and easy going. Was able to find a brand new car that day, great end to a Saturday night. Thank you Jaren and team GMC.

Ron D.

Dec 9, 2014

I've dealt with a lot of new car dealers over the years with varying degrees of satisfaction; a few only once. I have to say I was very pleased with Chevrolet of Puyallup. Ron Brooks and Helmut Immig literally bent over backwards to make me feel welcome. Honestly, I didn't get the monthly payment I wanted but then Chevrolet of Puyallup probably didn't get the profit they would have liked. We met somewhere in the middle and hopefully everyone is satisfied. I know I am and I love my new Silverado. It looks awesome! Much more so than the 2010 Silverado I traded in. Kudos to Ron and Helmut and last but certainly not least, Scott, the sales manager. All in all, a positive experience! Chevrolet of Puyallup is a family owned dealership and it shows

Edwin in the military

Dec 6, 2014

Professional personnel working here. Went on a Monday and purchased on a Friday. Got exactly the truck I was looking for. They brought it over from another dealership without even asking for a deposit. Smooth process, very helpful and understanding. I am not a easy customer but they won my business. Will recommend to anyone but especially those in the military, ask for the discount! Again if you looking for a GMC stop by Puyallup and give them a try.

Scott B

Dec 5, 2014

Helmut has been my sales Consultant twice now, both times were haggle and hassel free. The whole team from beginning to end made it a stress free, no pressure type of environment. Great deals for my new vehicle and trade in. No hidden money bubbles... Thank you for a great experience again

Thomas & Lisa

Dec 5, 2014

We started out looking for an Equinox, but we ended up with the Terrain. Both vehicles have nearly an overwhelming number of option choices. We had a ton of questions, and our salesperson, Patrick, answered every question we had. When we decided what we wanted, the great folks at Puyallup Chevrolet worked hard to find the one with the exact combination of options we were looking for. Lisa had to have Red, and I had to have 6 cyl. After we got the car, he spent a lot of time showing us how to use everything in the car. We are completely happy with the Terrain. I like the pepi-ness of the 6 cyl engine. We especially like the forward looking visibility, and Lisa loves the heated seats in this cold weather.

Lerone Jackson

Dec 5, 2014

While moving from place to place, it becomes harder to find good people. If you are a military member and looking for a chevy, ask for Kevin.

Dean

Dec 1, 2014

Steven Backman and the team at Chevrolet of Puyallup made the purchase of our 2010 Ford Ranger an outstanding experience. He was extremely friendly, answered all of our questions/concerns and was not high pressure in any way.

Marshall

Dec 1, 2014

I had a great experience from beginning to end purchasing my 2014 Chevy Cruze. Patrick Cook, my salesman, was a wonderful help with the entire process. Billie with the finance department was excellent and caring as well.

Tracie S.

Dec 1, 2014

Jared Baker was our sales consultant and made our buying experience stress-free and easy. All the staff were wonderful and customer service was top notch!

Jaclyn

Nov 30, 2014

We drove over 60 miles from Marysville to buy this vehicle, due to the great experience we had before with this delarship and the staff. This is the second vehicle we buy from Chevrolet of Puyallup and we are very pleased. Easy to do business and they treat you like family. Mr Regie Foster is the most professional salesman we have dealt with in years. Thank you Chevrolet for making this experience go so smoothly.

Cheri from Puyallup

Nov 29, 2014

I would like to thank Jim Triggs for a stress free buying experience. He was very knowledgable on all the features of my new 2015 Sonic LT, and took the time to help me understand them. I would recommend all my friends and family to see Jim when they are ready to purchase a car.

Rayann Belyea

Nov 29, 2014

Sky Sparling was a great sales consultant. Enjoyed working with him on buying my new Buick Encore. Chevrolet of Puyallup is a good place to buy a car.

Sean

Nov 29, 2014

The overall experience was good Spencer was our Sales Rep and he was great Thanks

Ben Menees

Nov 28, 2014

I just bought a new 2015 Camaro, the lady in financing, Ms. Cash, did an excellent job of having the paper work ready and handling it.

Ben Menees

Nov 27, 2014

Just bought a 2015 Camaro, the sales man, Helmut Immig, did a excellent job of showing me the car and explaining things to me. The car was delivered in perfect condition and the dealership was very nice, a little hard to find but other then that good.

John Robinson

Nov 26, 2014

I love everything about a new car or truck, except the buying process! However, it was not the case here! My salesman, Jared Baker, was no less than outstanding! He made my wife and I very comfortable from the first phone call to the final handshake! I knew exactly what I was looking for and had already talked to Jared on the phone previously. Since we were driving a long ways, it had to be everything I wanted and he assured me it was the exact rig...and, it was the exact one! No, "well is it close enough?" or "can you live with it at this price?" I own my own business and my time is very valuable, so it was nice to be treated that way. They worked out the best financing for me, which is always a long process no matter where you are. Jared gave us some suggestions for a place to eat and relax while everything was getting worked out, so all I needed to was sign the papers. When we returned, Jared had the truck all detailed, filled up with gas and sitting outside looking like a million dollars, which makes that new car smell even that much sweeter! He went over all the goodies it came with, which were a lot of them! One more thing that impressed me was a couple of weeks later, Jared contacted me to see how I liked the new truck! When I purchased my new Sierra, I told him I would be putting my own touches on it and would send pictures...I did and he really liked it! I will definately send family and friends to see Jared, couldn't be happier! Keep up all the great work!

Juan Viveros

Nov 26, 2014

Thanks to Jim Triggs and Scott Summer to helps us buy our 2014 Chevy Silverado 1500. Overall i think it was a great experience a little bit frustrating at first but at the end me and my wife were happy with our purchase.

Sharlene Parker

Nov 25, 2014

My experience from walking in the door to driving out with a new Buick Lacrosse was very positive. Steve Backman was very helpful during the whole process and never made me feel uncomfortable or pressured. I would recommend him to any family or friends that was looking for a car.

Mary Rorvik

Nov 24, 2014

My husband and I purchased a new 2014 Buick Lacrosse -- Paul and Helmut took care of us. They are why we only do our car business with this dealership. Paul and Helmut are professional, courteous and genuinely care about their customers. Thank you for making our experience top notch!

Tim

Nov 23, 2014

Steven B. and Jaren B. were great to deal with. Very good knowledge of the vehicle, and very professional. The experience was very comfortable and low key. No pressure. Just real folks, dealing with real folks. Tim and Lori

petro436

Nov 20, 2014

I had a great experience working with sky sparling and Scott summers on the puchase of my Ford ecoboost, those guys didn't give me any run around and where totally honest, I would recommend them to my friends and my family members!! Sincerely the Medcalf familyP.S only thing is stay on those detail guys!!!

aanderson

Nov 18, 2014

I recently bought a car and it was the best business experience I have ever had. Dean and Bruce found the perfect car for me. As a single Mom on a tight budget, they were my heroes in finding the right car for me. They did not make me feel pressured into buying a car that I couldn't afford or bells and whistles that I didn't need! I was given options in my range and they guided me through the whole buying process so that I knew where my money was going. They worked hard to get the best financing to fit my budget and comfort level. I love my car and I feel like I was treated like family throughout the whole process. I was so impressed, I sent my daughter to them for her new car! Dean and Bruce are true professionals and made sure my experience was the best. This is my dealership!

Joseph Garza

Nov 18, 2014

Another excellent purchasing experience at Chevrolet of Puyallup. The was my third and my families fifth car buying experience at this outstanding dealership, but what made each of the special was the courteous and professional sales staff. Mel McCormack is one of these professionals. He epitomized the word professional at every step of the buying process. In addition, I couldn't be happier with how Billie Langford handled the closing of the deal by explaining every aspect of the process along the way. This is truly a team of professionals.

anna anderson

Nov 17, 2014

I bought a used Jeep Grand Cherokee through Dean Reilly and Bruce Houghton last week. Not only are they the friendliest guys in the business but they made the process so easy and fun for me. I told Dean what I was looking for and he and Bruce had a car lined up to test drive within 30 minutes. The car is beautiful, clean and in perfect condition. Bruce took me on a test drive and patiently walked through all the car features and answered all of my questions. I can't thank them enough for taking the time to go over every last detail with me and continuously ensuring I have everything I need. I also met with Billie for financing, who was also just as wonderful. She was incredibly helpful, patient and detailed. Everyone says the car buying experience is stressful and time consuming but mine was just the opposite; it was incredibly positive and stress-free. I will always recommend this crew to anyone buying a new or used car as I cannot say enough good things about them. Forever grateful for their help in assisting me with my first car purchase!

The Deakin's

Nov 16, 2014

Ron Brooks was the sales associate that helped my husband and I buy our new vehicle; he was personable and had the ability to keep us on track all the while making the experience rather fun. We had been looking for a few months and had visited several dealerships; we were undecided as to which vehicle we wanted and. Ron helped us narrow down our search and went out of his way to accommodate all questions we had with no rush. I normally hate the car buying process, but not this time. We had a great time picking out a new vehicle and it was such an easy process. Leanne helped us in finance and was also very personable and went out of her way to get us the best interest rate available. We recommend this dealership to anyone who is in search of a new or used vehicle!! The Deakin's

Jeff and Launa Elder

Nov 15, 2014

We feel that once you know and trust any product, the purchasing process is easy, but even MORE important is trusting the person you are working with. That is what we have found in Sky ' the Truck guy ' Sparling!! We have purchased another Vehicle from Sky earlier in his Career and that is why we drove farther to purchase our latest Vehicle, We drove past two other Chevrolet Dealers without even looking in their direction, that's how important trusting your partners in this process is and why we followed Sky to Puyallup Chevrolet, his passion and knowledge of the Chevrolet products is great to witness. Thanks Sky!!

Jeff and Launa Elder

Nov 14, 2014

We Just purchased a 2014 Impala, we had great service while purchasing our car and Sky is a lifelong partner for us when buying a car. His professional ability to work us during our car buying process is priceless!! Jeff and Launa Elder

ROGER

Nov 14, 2014

EVERYTHING WAS GREAT, FROM MY FIRST CONTACT WITH HELMUT TO THE ORDERING WITH JASON TO THE HELPFUL HINTS PASSED ON BY SCOTT TO THE PAPER SIGNING WITH TIFFANY. ALL WERE TOP-NOTCH. ROGER. ALSO, A SPECIAL THANKS TO HELMUT FOR THE GIFT (FROM HIS POCKET) OF THE CORVETTE LICENSE PLATE FRAME.

SamanthaU

Nov 14, 2014

My husband and I went in to buy our very first vehicle together and were helped right away by Patrick Cook. He was the best! He had wonderful customer service, was easy to talk to, very helpful, and worked so hard to find us a truck we LOVED that was in our price range. Everything was easy and the feel of the facility was very comfortable. We would definitely go back and if you do ask for Patrick!

Kim Hockaday

Nov 12, 2014

I wanted to thank Mel he was amazing! I had some issues prior he fixed them and was extremely helpful. I am thankful I was able to have the opportunity to work with him and he continues to help me even after selling me a car. Thank you and I will be back when we are ready to purchase another car next year!

SamanthaU

Nov 12, 2014

My husband and I went in to buy our very first vehicle together and were helped right away by Patrick Cook. He was the best! He had wonderful customer service, was easy to talk to, very helpful, and worked so hard to find us a truck we LOVED that was in our price range. Everything was easy and the feel of the facility was very comfortable. We would definitely go back and if you do ask for Patrick!

Happy Camper

Nov 11, 2014

From start to finish we have never had an excellent experience as this. From Sales manager, Finance manager and the excellent salesman Bruce Houghton. If you need a car ASK for him and you will not be disappointed.

Ken Brasmer

Nov 10, 2014

Was looking for a good older model truck and Zack Biswell did a great job at showing me what i wanted. He did not try to pressure me into a newer vehicle because that isn't what i wanted. Also the sales staff and managers were very great people to work with. If you are in the market ask for Zack....Like i said he will show you what YOU want to look at.Thanks for the great experience

Heidi

Nov 8, 2014

We just purchased a new vehicle and we are indeed impressed with the no-stress service. Every department that we came into contact with was extremely professional. Steve and Mel were instrumental and delivered excellent customer service and we would highly recommend them when you are in the market for a new vehicle.

Chardinhunter

Nov 8, 2014

I was looking for a comment section for the service department (LouAnn Brun) Her customer service and assistance during my time (almost 8 hrs) servicing 2 of my vehicles was outstanding. I was kept informed of the updates and the delays, it is always a great experience when she is available to assist in my service. She is always upbeat and cheerful, when things are delayed she is always upfront with the answers as to why, and a revised time of completion. It is a wonder watching her work, answering the phones, directing other service personnel and service mechanics on what needs to be done. I don't know where she finds the time to even eat a lunch or take a break. She a wonderful person, thank you. The rest of the service department was great also, if LouAnn Brun was assisting someone else and I was waiting they would as if I needed assistance, and answer my questions as best they could.

Kylee Sherrill

Nov 7, 2014

I went into the dealership a month before I was planning on buying a car, and the salesman still did everything he could to help me. It didn't bother him that I wasn't buying that day. Jared Baker was an outstanding salesman. I can't express enough how great he made my car buying experience. He took me on a stress free test drive of automatic 2015 Camaro, and I wanted to try driving the manual but was worried about a salesman going with me because I was a little rusty with the manuals. Jared told me not to worry about it and let my dad and I go out and try the manual as long as I needed to. Turns out I absolutely loved the manual and it went perfectly. I ended up buying that car that day before I had originally planned. I am someone who hates being pressured by sales people whether it is at a car dealership or at the mall I can't stand someone hanging over my shoulder the whole time I am looking. Jared gave me my space to look at everything and stepped in when I needed my questions answered. He got all my questions answered. My car buying experience was absolutely amazing. Jared had my 2015 Camaro detailed before we were even done signing papers. I brought my car back in for wheels and tinting and Jared worked very hard around my schedule to get it done when I wanted it done. He personally filled my tank for me, and had it detailed a second time when it was in for tinting. Jared stayed in touch with me this whole month long experience and I cannot thank him enough. He even helped me pick out new wheels for my car. I bought my Camaro the day before his wedding and he still came into the dealership, walking me through the whole process with no rush at all. I will definitely return. Thank you Chevrolet of Puyallup, but most of all Thank you Jared Baker.

Rblunt

Nov 5, 2014

I had a bit of trouble trying to call in, as there phones were not working properly. While on the website I got a chat request, which I used and chatted with Tara, she explained the phones where down. I asked her about Crimson Red 2008 GMC Enovy. She checked on it and said they still had it. I told her I would be there within the hour. Once I arrived I saw the car was up front and Kevin came out to greet me. We went for a test drive, I was please with the car. He was very friendly and very easy to talk with. This is my husbands car so I got him on the phone as he could not be there, and he and Kevin talked about what kind of deal would work. Once the deal was agree on, went into finance and spoke with Billie, she is very easy to talk with and explain everything that I signed. Once the deal was completed I was on my way. I wasn't nervous one bit as I thought I might have been. Kevin and Billie may this as easy as possible. I would recommend them always. Thanks for such a great experience.

Amanda woods

Nov 4, 2014

They did a snagging job getting me into a car..A big thank you you to Patrick and Ryan for doing everything they could to get me in a car that same day!!! I can't thank you guys enough.. And I love my new car!!!

Kou

Nov 4, 2014

Ask for Helmut or Alan. They will work hard for you to get you the best deal. First time that I feel good about buying a car. Good people.

Ryan

Nov 3, 2014

Wonderful time buying a car. Friendly, knowledgeable, courteous, thorough, helpful staff. My experience was with Patrick Cook and he couldn't have made the process any simpler and it was hassle free. No nickel and diming. I strongly suggest this dealership and asking for Patrick he always has a smile on my face and found a way to make my first solo car purchase experience enjoyable.

JonC

Nov 2, 2014

Bill was extremely helpful in the purchase of my new 2015 Silverado 2500HD, he showed me what I was looking for, but was not pushy at all. He was able to beat the price of all other dealers that I found and then worked hard to get the truck from another state. Thanks Bill!

mike

Nov 2, 2014

purchased my 2011 chevy cruze and don't regret it one bit. steven backman was all the help I needed and wild would recommend him to anyone in the market for a car!

Patrick L

Nov 1, 2014

I had seen the Outback online at Chevrolet of Puyallup, I exchanged texts with an employee about seeing the car today (11/1/14). When I arrived, Mel was out front and greeted me very friendly. Putting me, a first time car buyer, at total ease. Mel worked with me for 2 hours to get the deal on the car I came to see, in that time, he couldn't have been friendlier. He explained everything to me, worked with me on the price, got me a very fair deal and helped walk me throughout the process. Matt the finance guy also was fantastic, He worked on getting me the finance I needed tirelessly. For a first time buyer like myself, I couldn't give enough stars for the experience I had today. Between Mel and Matt helping me tirelessly, I couldn't have had a better car buying experience. Not once was Mel even remotely pushy nor could he have been any more friendly.

veracity7586

Nov 1, 2014

Reggie Foster was an awesome salesperson. Down to earth. The sales experience was long, but went smoothly. Happy with the experience. Would purchase from there again.

usedcaar

Oct 31, 2014

I had the pleasure of working with Kevin Wagner purchasing an auto this week. Was a great experience working with him. Knowledgeable about the vehicle I bought. Helped me configure some of the electronics and had a great conversation during the entire process. Would recommend Harnish Chevrolet and Kevin to anyone looking to buy a automobile. Also worked with sales manager Dean Reilly. Again couldn't have had a better experience. Thanks to both of you for making this an enjoyable experience.Terry Badziong

Robert Wagner

Oct 30, 2014

I've been searching for a second hand truck that I can use to hunt and work around the house for some time now. Something you wouldn't be afraid to throw some firewood in the back yet mechanically sound. My salesman Kevin Wagner has been keeping an eye out for me and was able to find me the perfect truck for the right price. I give Kevin and Chevrolet of Puyallup my highest recommendation!

Anonymous

Oct 29, 2014

Ask for Helmut - he is the best sales guy ever! He made our car buying experience fast and easy, we were in and out of the dealership with our new car much quicker than expected. He even entertained our children while we signed the paperwork. I love my new GMC and he has been great with any follow-up issues we have had. Easy to reach and quick to respond making sure we were completely happy.

Happy new car owner

Oct 29, 2014

Great experience all around! Ron, Michelle, Steven Backman and the entire team were very helpful throughout the entire purchase process.

Anne Stats

Oct 28, 2014

My sales person, Helmut Immig was very helpful and nice. I would recommend doing business with him to anyone.

Dale

Oct 28, 2014

I purchased my 2015 Silverado from Steven Backman. Amazing truck, amazing service , and amazing price!

Roberta Valencia

Oct 28, 2014

It was refreshing to have someone who really did know the product. Sky Spalling even seemed to really like selling cars. What seemed like a love for the product, confirmed with me that I was making the right choice with wanting to buy Chevrolet. I also had the best test drive ever. I have been looking for a few months; and have had many test drives. Narrowed it down to Jeep or Chevrolet; Sky Spalling confirmed that Chevrolet was the vehicle for me. (They also had the cleanest and best bathrooms)

Gary C

Oct 25, 2014

Just bought a vehicle from Sky Sparling of Chevrolet of Puyallup. By far the best buying experience of my life. Friendly, courteous, no pressure experience. I did my homework on the vehicle, came in with an offer which Sky presented for me and BOOM, I am driving away with the car of my dreams. Even got to swap fishing pictures. Thanks Sky! Your the Best!!!

Mark Hartley at QSP Packers LLC

Oct 25, 2014

Purchased a New Chevy Silverado 1500 for My Company. I would like to Thank the following People that made my Purchase go Great. Michelle, Tara, Scott, & Steven. I would recommend anyone interested in a New Chevy/Buick/GMC to go and see them at Chevrolet Of Puyallup on River Road.

curtis c

Oct 21, 2014

curtis curry11:07 AM 1 Edit I was directed to the dealership from the gmc web site to look at leasing a 2015 Terrain. My salesperson was kevin wagner and I have to say he was a pleasure doing business with. He helped me find the right model and the right lease to suit my needs. he was very professional and found the exact model that I was looking for. I will do Business with him again in the future. curtis c Show less

Tim

Oct 21, 2014

My daughter and her boyfriend both bought cars from Chevrolet of Puyallup without any complaints. I had already researched the car I was going to purchase, so it was a done deal before I stepped on a lot. When it's time for my wife to get a new car, we'll go to Chevrolet of Puyallup.

Mark

Oct 19, 2014

I was in Chevrolet of Puyallup last week and had a great and hassle free sales experience. I needed a new car and salesman Jim Triggs was excellent at finding exactly what I needed and not trying to over sell me. I left with a brand new 2014 Chevy Cruze and am very pleased with it so far. Jim has stayed in contact with me to further teach me things about the new car. I definately recommend visiting this dealership if you are in the market for a new car.

abbik

Oct 18, 2014

I came to Chevrolet of Puyallup with one certain car in mind, and ended up finding something else. The frist salesman who came to help me was absolutely wonderful. His name is Helmut Immig. He is very personable and knowledgable. I have never felt more comfortable with my salesman while buying a car. He made the buying experience for me better than it has ever been. I would definitely come back and do business here again

Phil & Kathy

Oct 17, 2014

We were overwhelmed with having to replace a car that was totaled in an accident. After visiting several other car lots, we went to Chevrolet of Puyallup because they had a pre-owned make and model that we were interested in. We met Randy Shields, who showed us what we were interested in. He is very knowledgeable and went over the features of the car thoroughly on a test drive. After talking with us a bit more, he said he thought it might be possible to put us in a new car and stay within our budget. That is exactly what he did! He had us test drive a new Equinox, again having both of us put it through its paces on a test drive. That gave us confidence in the vehicle's safety features. We were sold! We stayed within budget and now have a 2015 Equinox with a full warranty and oil changes for life. Randy was attentive to even small details - adjusting the height of the seatbelt when he noted me pulling it away from my neck during a test drive, to programming some radio stations in our new vehicle that he thought we would like, based on our conversation with him. He helped us sync our cell phones so we could use the Bluetooth feature right away. He called a few days after we got the car to see how things were going and how we liked it so far. He certainly went above and beyond what we anticipated and we feel like a valued customer. We would not hesitate to recommend Chevrolet of Puyallup and Randy!

Ted M.

Oct 17, 2014

My salesman Steve Bachman was the best. He made me feel very comfortable, explained all options of the vehicle, was professional, followed up with me several times after purchase and he gave us a great price on my new 2014 Z71 Silverado. Steve made this the easiest purchase. If you need a vehicle go to Chevrolet of Puyallup and see Steve Bachman.

MerlynMattisonJr

Oct 16, 2014

Mel McCormack made our buying experience great! We will diffently buy future cars from Chevrolet of Puyallup. Not only did we get a great deal but we got the truck we always wanted for the price we needed! Thank you Billy for the best financing experience!Thanks Mel! Merlyn Mattison Jr.

Nathan

Oct 15, 2014

The entire team at Puyallup Chevrolet was great. Definitely the best car buying experience I have ever had. Helmut was very knowledgeable and great to work with.

AJ

Oct 14, 2014

I walked in to Chevy/GMC of Puyallup dealership looking to buy my first truck all on my own. These guys made my experience such a great one, I cannot thank them enough. Jared Baker was my salesman, and he was awesome. I would recommend him to anyone looking for a new vehicle. I went in, told him exactly what I wanted, and what my budget was, and he knocked it out of the park. I honestly wasn not expecting to walk in my first day of looking and find exactly what I was looking for within my budget, but he made it happen, and I couldn't be happier. It really is a family-like environment there, and everyone made me feel like i was apart of the family. The day I have to buy another vehicle, I will definitely be coming back to Harnish. Thank you all very much. I Couldn't be happier with my truck.

Merlyn Mattison Jr

Oct 14, 2014

Mel McCormack was our sales person. We can say enough great things about him! Not only did he work to get us the truck of our dreams, but the price we wanted. He was so welcoming and made the buying process so easy! We will buy our future cars from Mel and Chevrolet of Puyallup! Thanks again Mel! Merlyn Mattison Jr.

S&S COSOLA

Oct 14, 2014

Wow...were do we start! We pulled up to the dealership at around 7pm. Kevin greeted us at the door as soon as we pulled, at first I thought here we go the pressure! No not at all, Kevin and this dealership were amazing from Kevin to all that were involved that evening. I will defiantly let everyone that we know about Kevin and the dealership about how awesome we were treated. Thanks!

CJ Pavey

Oct 9, 2014

These guys were great and that is coming from a guy with a lot of really bad experiences buying cars. The car I bought was beautiful and priced well to start. Zach (Biswell) was my sales person and he was knowledgeable, laid back and straightforward. I would ask for Zach if you go here. Also, I found the car online and the online help was great. All around very good car buying experience

Jerry

Oct 6, 2014

I had the pleasure purchasing my 2015 3500 HD Silverado through David Hayes and had a great experience. I had some follow up questions a couple weeks after my purchase and David was great about making sure everything was to my satisfaction!

Montri

Oct 6, 2014

Ryan (Finance), Alan (Volkswagen), and Helmut(Chevrolet), you are all amazing and made the car buying experience a wonderful one!!! A few weeks ago, my wife and I came into Chevrolet of Puyallup to purchase a used vehicle. Prior to this we I spent weeks at numerous dealerships from Federal Way to Kirkland, to Renton, to Lynnwood. We had some okay experiences, however, none of them seemed like they really cared about us as individuals. We always just felt like another car deal on the table and the salesperson only cared about that. I understand the car business and how it works, but after I worked with Ryan in finance I felt like he truly cared. After my initial experience, I told my wife that no matter what we are going to buy from the Harnish Auto Family in Puyallup. We bounced back and forth on used vehicles until we decided to throw a new vehicle onto the the table. We asked Ryan if that was possible and after he had worked some numbers found that we could qualify for a new car with a lower interest rate than previously expected compared to a used vehicle. We are truly happy with our purchase and being treated as people in a no pressure experience. We plan to send everyone we know to these folks and continue to do business here in the future!

Yolanda

Oct 5, 2014

It took my husband and I over a month to decide on what type of brand, color, cost, features to get in my new car. When I first showed up at Chevrolet of Puyallup and strolled through their lot, the customary salesman walked out to greet us. I looked a few cars, picked up info on those cars and told them I was checking out a few cars, to include other makes. At no time was I every pressured to hang around and listen to any sales pitch. They just thanked me for stopping by and gave me a business card. That really impressed me. After a few weeks I stopped in again and met up with salesman Steve Backman. Again I took my time, test drove a few different cars and then left for the day to think over the choices. Steve was great, and again at no time did I feel pressured to make a decision. So finally after I was 90% sure what I wanted, I came back to Chevy of Puyallup and met up with Steve again. I again test drove two different models and decided what I wanted. Then came the sit down and figure out the price part. My husband and I were given a few price cuts for USAA members and sales price. Each step of the way I asked questions (finicky buyer) and they were answered, if not by Steve, by Scott Briske one of the Sales managers. In the end, I have a new Chevy Impala that I feel was sold to me the right way with no pressure. Steve handed me his business card and said that if I needed anything in the future, he was there to help me with my car. I think that is how you build customer loyalty, as my last two previous cars were a Ford, and Kia. I plan on keeping this car for a while, but I will go back to the Chevy dealership on River Road if I need to shop for a car again.

Calvin

Oct 3, 2014

Loved my experience here. Worked with Steven this week. Super nice guy, very patient with my crazy schedule and very informative. No pressure to buy at all while I was there and still very kind once I decided right now isn't the best time for me to get a new car. Will definitely go back when the time is right!

Tee

Oct 3, 2014

Jared was great! No pressure, smooth process...went the distance even after the sale! Professional! Great teamwork! Thanks again Jared!

Jeffrey Habakangas

Oct 2, 2014

Just purchased a 2014 GMC Acadia from Chevrolet of Puyallup. The buying experience was awesome. The sale representative, Jim Triggs is low key, no pressure. He did an excellent job getting me into the vehicle i wanted. The finance person, Leanne Cash was equally as good as Jim Triggs, explaining different finance options. I would recommend this dealership to anyone who wants a quality sales experience and vehicle.

Jeffrey Habakangas

Oct 1, 2014

I enjoyed my experience buying a 2014 GMC Acadia Denali. Jim Triggs was a non-pressure sales representative. He took his time explaining the options on the vehicle I was interested in. I had a special request before buying the vehicle, and that was that my mother could easily enter and exit from the vehicle. We drove to from Puyallup to my home in Auburn to ensure that my 90 year old mother could do just that. Leanne Cash, the finance person was helpful in explaining different portions of the finance paperwork. This dealership made me feel comfortable. I would recommend this dealership to anyone looking for a quality vehicle.

DJR

Sep 30, 2014

I've purchased from Chevy of Puyallup several times and this most recent experience was just as enjoyable as all the others. I worked with Dean on a new Malibu and he just couldn't make it any easier. I was given a fair value on my trade and left the lot a satisfied customer. I'll be back each and every time we need a new vehicle!

Boyd

Sep 29, 2014

This dealership is great I would recommend it to anyone looking for a no pressure place to buy a car. Our salesmen Mario and Helmut were a pleasure to work with. They both were very helpful and able to answer all of our questions. The sales manager Steve was a big help.

Cindy Lindsey

Sep 20, 2014

We had a great experience with Paul and Helmut. We've been there multiple times, and each time they took great care of us, helping us find the car we really wanted. We've been searching for almost a year, and Paul and his crew continued to search for our "perfect" car. These guys really go the extra mile for you. The dealership is pristine and the people are wonderful! HIGHLY recommended!

Scott Wolanski

Sep 19, 2014

I got my asking price for my trade in and got a few accessories added to my new truck.the facilities there are very nice.my salesman jim triggs' was verythoughtful of my needs.

Nicole Bradbury

Sep 15, 2014

I am in the middle of a divorce and needed to trade in my car for something with a smaller car payment. I had gone to several dealerships and nobody wanted to help me. I was referred to Chevrolet of Puyallup and I walked in this afternoon thinking that they would be the same. Much to my surprise they were wonderful. My salesman Helmut Immig helped get into a new car with a smaller payment. And now I am a proud owner of a Chevy Cruze!! If you are looking to get into a new car, no matter what your credit is, go see Helmut. He will work hard to get you what you need. Thanks again, Helmut!!

Kayla L

Sep 13, 2014

Hands down best car buying experience! Steven Backman helped us find the perfect car! He made our whole transaction go seamlessly smooth even with two small toddlers! He's very professional, personable and honest! If your looking for those key qualitys in a salesperson and want the same experience my family had go see Steven Backman! We love our new car:)

JansE

Sep 10, 2014

Ron Brooks, our salesman, was very easy to work with. He made buying a new car fun and stressfree. Buying our suburban was an easy process and we will come back when in need of another car or truck. Thanks!

elzabeth

Sep 7, 2014

I love this dealership. They were very helpful and welcoming. They do what it takes to get you the car you want. The staff is very nice and put you at ease. Ill definately be buying from this dealership from here on out with my future car purchases.

The Perkins Family

Sep 7, 2014

Unfortunate and reluctant timing for our 2007 GMC Acadia's transmission to begin acting up. We loved our Acadia and didn't want to have to trade it in. Michelle, Ron and Reggie of Chevrolet of Puyallup not only were extremely friendly and understanding but gave us fair trade value and dropped below invoice for a new 2014 GMC Acadia! This did not take hours but within the hour we were there. No stress or haggling involved. Just decide on a down payment and a couple of options and we were done! Straight forward and honest from the start. We are very Pleased with this experience and will continue doing business with this team in the future! The Perkins Family

Patty

Sep 4, 2014

I went to Chevrolet of Puyallup to check out a car I had seen online. The salesman was very helpful and not pushy at all. He didn't try to talk me into anything I didn't need. I really hate to shop for cars, but this wasn't bad at all. I would recommend this place to anyone who just wants a straightforward experience without the usual folderol.

Chevy Fan

Aug 27, 2014

My salesman Mel was excellent and very helpful! I love my new 2014 Chevy Silverado!

Debbie and Lonnie

Aug 27, 2014

I bought my car through Kevin and for once I actually enjoyed the car buying experience. I highly recommend Kevin. Courteous, friendly and laid back. Kevin made a couple of follow up calls to make sure we had everything we needed and answered our questions regarding the On Star Service and helped me get my iPhone app setup. I look forward to having Chevrolet Buick GMC of Puyallup take care of my new car. A full service dealership! Thanks!

H.A.

Aug 27, 2014

I just purchased a 2014 Chev Equinox. Salesman Jim Triggs was very helpful and kind through the whole process. Jim accompanied me to my home to help me drive my 2nd vehicle to the dealership. He even spent over 1 hour sitting in the new vehicle with me and showing me how the all electronic features work, including the onstar, navigation, and XM radio. He helped me set up my phone to the vehicle Blue tooth. I have concerns about towing and Jim set me up with the dealer installing a tow hitch for me for free. This purchase was a smooth transaction at a very stressful time in my life.

Robert

Aug 27, 2014

I wanted to give to show my appreciation to Jim Riggs of Chevrolet of Puyallup. I went over to check out the dealership on saturday and I thought they closed at 1900. I saw Jim getting off work and pulled over to ask if he work for the dealership and he came right over and engaged in conversation. He introduced himself and got me a name of a sales person that was still working. Any other dealership if the sales person was off the clock would not have given me the light of day, but Jim Riggs put down his thermos and spend a good ten minutes talking to me. Where do you find that now a day? Shows the quality people that Chevrolet of Puyallup hires. Taking that extra time to help a customer even when you don't have to. I wound up buying a vehicle and it was the most outstanding experience I have ever had. No pressure, friendly and feel at home atmosphere. I am sitting here writing this review and still can't believe I bought a vehicle without being upset and stressed out. Don't see this kind of business ethics anymore. Chevrolet of Puyallup...you made me a customer for life. Robert

Wayne

Aug 27, 2014

I wanted to find out whether the Cruze or the Sonic was the way to go. Kevin Wagner told me that his goal was to get me into the car I wanted. Once I sat in the Sonic, I was sold. I was accepting a new job and my wife was just about due with our third child, life was hectic and I had a lot on my mind. Kevin fulfilled his promise to get me the car I wanted and it was a very smooth process. His expertise was a crucial factor in my buying the car.

Carmen Tharge

Aug 26, 2014

Helmet Immig is the top person to purchase a car from, pressure free, easy going, and goes out of his way to make sure you are extremely happy with your purchase! The facility is a 5 star too, wouldn't let me pick it...

David R.

Aug 26, 2014

Greetings Readers, I have bought 2 2014 Chevrolet Sparks from this dealership. Here are the reasons why: On my first visit, the sales team Paul G., Helmut I. and the financing rep listened to my needs as a single dad. They made notes of my wants, needs, budget and pulled out all the stops to make my visit worth it. I went by myself the first time and they made me comfortable as I waited. They got me the car I wanted and at the price I needed. I was so pleased that when I was ready to get a second car for my teen, I called Paul G. up told him what my teen wanted and what my budget allowed. He was cheerful and happy to help. I took my teen with me and Paul was joined by Helmut I. and the finance rep made our wait a pleasant one. I will always go back to Paul and his fellow sales team at Chevrolet of Puyallup to buy my next car. We were not looked at as just customers, but as family. If you are in the market to by a car, please visit Paul and Helmut. You will be pleased!

Tbabin

Aug 20, 2014

Great experience! Easiest vehicle purchase ever! Thank you again! Will definitely be looking back with them, when looking for a new truck! The drive was worth it!

Nursejudy

Aug 19, 2014

ON Saturday, I stopped in to the dealership because my check engine light came on and my Pontiac had a recall on it. I was at my wit's end because I had already put over $5,000.00 into this car, a 2006 Pontiac G6 and it still had a leaky radiator and many broken parts. It was becoming a real lemon and not reliable at all. I didn't have the ready cash to keep fixing things. I was very stressed because it was not reliable. I took it for it's usual oil change at Les Schwab, took it to Meineke to run a diagnostic, but they suggested I take it to the dealership. I thought, "oh no, here we go again." I went to get gas down towards the fair grounds and I almost went back home, but something told me to take go ahead and just see what the dealership had to say. I drove up towards the showroom looking for the service department and a very nice man came out and commented on what a nice car I had and how he could help me. I told him I was looking for the service dept and we started talking about what was going on with the car. It was a hot day and I was already tired from putting in so much time at work, but I thought I would listen to his spiel anyway as he seemed very compassionate. His name is Helmut, one of their salesman. I went inside and we talked about my situation and what kind of car I really need for my family of 5. I really felt I needed a more reliable car, but didn't think I could afford it or get qualified for one because of my credit history with a bankruptcy and previous collections. After 5 1.2hrs, I drove out of there with a brand new 2014 Chevy Cruz! I actually broke down and cried tears of joy and happiness. From the first minute I walked in there, Helmut attempted to make me feel comfortable and kept assuring me everything would be okay and he would try his best to make something happen for me. I have a severe anxiety disorder, so this just added to that. I was treated so well and taken very good care of. He focused only on my situation the whole time and continued to keep me updated on the process. Once we figured out what I would qualify for, we started looking at used cars at first. I picked a few out, but didn't qualify for them. What I did qualify for was getting into a brand new 2014 Chevy Cruz because of the rebates and trade-in value of $7,000.00 for my Pontiac. I still owed about $10,000 on the Pontiac, so that just about paid off the negative equity I had. They structured my loan many different ways to give me the best value. Helmut really took great care of me, took the time with me to relieve my anxiety over the whole car shopping business. This was the best experience shopping for a car I have ever had and he is the most compassionate, caring salesman I have ever met. They are very lucky to have him and I would highly recommend Helmut at Puyallup of Chevrolet anytime. I absolutely love driving my new car, which is reliable, great gas mileage and came fully loaded. Thanks Helmut for turning a very stressful situation into a more comfortable one.

Robin Ryab

Aug 17, 2014

I purchased my Chevrolet Cruz from Steven Backman, he did a phenomenal job listening to my wants and needs. He treated me like his family, well maybe because I'm his aunt :) Regardless, the whole staff went above and beyond. Keep up the great work guys!

Melissa in Spokane

Aug 16, 2014

I live in Spokane and drive a 2005 Honda Odyssey Touring van. The day after my birthday, I was in an accident and the van was totaled. Chevrolet of Puyallup was the only dealer in the state that had the exact same make, model and year van for sale. When I explained my situation to them, they went way out of their way to accommodate my needs. Shelly, their internet rep. was so friendly over the phone. She never seemed put out by all my questions. She informed me how to hold the van until I could get there. She spoke with the financial department, explaining my situation to them. She even arranged for one of the salesmen to pick me up at SEA TAC airport. Spencer was my ride from the airport. He's very friendly and funny. When we got to Puyallup, he went out of his way to show me local hotels, as I hadn't made my overnight arrangements yet. He pointed out on ramps and directions for my drive home the next day. He made sure the van I was purchasing was exactly what I wanted and ready to go. Spencer is great. Leanne in the financial department made buying the van so easy and pleasant. She is very thorough and efficient. Everyone is very easy to talk to. I really feel the team at the dealership cared about me and treated me like family. When it comes to customer service, Chevrolet of Puyallup has the whole package. I would definitely recommend them to my friends and family. Thanks again.

Nurse Judy in Puyallup.

Aug 16, 2014

My name is Judy. I just purchased a 2014 Chevy Cruz and was a wonderful experience. My Salesman, Helmut was so kind, compassionate and made my shopping experience much less stressful. I was very anxious about the whole process, but he took me step by step through it and I never thought I could qualify for brandnew car with my credit challenges. If you are looking to buy a car, come and see Helmut. I definately love Puyallup Chevrolet.

ladybird59er

Aug 15, 2014

i just purchased my first new vehicle ever !! The staff at chevrolet of Puyallup were phenomenal!! A very special thank you goes out to Ryan and Eric for working so hard to get me the deal I couldnt resist and for making it easy on my budget. Another thank you goes to Dwayne for sellimg me my first preowned vehicle last year and then working with me again on my new car. you guys were all so professional and courteous and did not make me feel pressured or uncomfortable at all. I would recommend buying a car from Chevy of Puyallup, service, staff, and a great selection make this a winning combination. Last , but not least, a special thank you to Mel for helping me get my on-star set up and showing me all the bells and whistles my car has to offer!! Great job everyone!! I look forward to many years of service with you !!!!!

Mechelle

Aug 15, 2014

Michelle was absolutely amazing!! She made extra effort to help us drive away in our dream car. No dealership has ever put forth so much time and energy into me buying a car before, especially before we even stepped in the door! I will buy from Michelle any day!!!

Michelle

Aug 10, 2014

Staff was helpful and nice - Chevy trailblazer '08 was in exceptional shape and sales person (Mel) genuinely friendly and on top of it :) Best experience I've had EVER!

Alex Wardle

Aug 8, 2014

Bought a great truck at a great price from Ron Brooks yesterday. Couldn't be more satisfied with the experience! He was very friendly and never pushy. Also very informative and helpful. I plan on calling Ron the next time I need a truck or car.

Eddie Smith

Aug 7, 2014

My wife and I had a great experience at your dealership recently. Everyone was so friendly! It was the very best time we have encountered while purchasing a vehicle. Mel McCormack was awesome! He was very outgoing and informative. He was never pushy like many salesmen we have encountered. He let the vehicle choose us! He was very patient and got us to a fair deal. We love our new GMC Terrain! He matched us up to every detail we wanted....even the interior color. We are super happy customers! Thanks for everything and making our car buying process enjoyable! :)

Kelly

Aug 7, 2014

Mario Reaves was and excellent sales men he was polite, caring and he was NOT pushy whuch was important to me.. We had a wonderful experience from start to finish.. I would definitely go back to this dealership and recommend them to my friends and family

Pam

Aug 3, 2014

Helmut Immig was very professional and knowledgeable about all the cars we asked him about. It was a very positive buying experience.

l.elfers

Jul 27, 2014

Thanks to Helmut for working so hard to make sure my husband found the truck he wanted!

Misti Chant

Jul 26, 2014

I bought a used 2014 Impala with less than 5,000 miles. It saved me almost 10 grand!!! Working with Helmut at the Harnish Auto Family Dealership was very delightful. The staff was very friendly and helpful. They gave my a great deal for my trade in and the biggest bonus was saving on my monthly payments. I'm a please customer!!

joanne12clarke

Jul 23, 2014

My daughter and I were looking for a first car for her and Mel helped us get the car she wanted.We found online that Chevrolet of Puyallup had both of the cars she wanted to look at so we drove from Maple Valley to look at them. We test drove both. Mel got us financed for the cheaper of the two but my daughter decided she like the feel of the more expensive car better so Mel went back and had them re-run the numbers and she was able to get the car she wanted and felt safe in. We are so happy with our experience at Chevrolet of Puyallup we aren't going to buy a car anywhere else. We felt no pressure to purchase extras we didn't need. Mel was a pleasure to work with. We have had bad experiences in the past with dealerships and I had never like buying a ca,r but Chevrolet of Puyallup and Mel has changed that. We are definitely recommending Chevrolet of Puyallup to our friends and family.

EJ Vaiese

Jul 21, 2014

I bought a 2012 Chevy Silverado from Chevrolet of Puyallup. Excellent service and atmosphere. Helmut Immig made the process easy and stress free, and made me feel at home. He has the buyer's back and is all about making everything perfect. The facility is clean and well maintained. I had an amazing experience at Chevrolet of Puyallup.

AM

Jul 20, 2014

Bruce at Chevrolet of Puyallup was friendly, professional, and very knowledgeable. He was able to answer any question I had thoroughly, and in terms that a first time buyer could understand. The overall inventory ( new and used) was great, a lot of really nice vehicles. Bruce helped me find something within my budget, unlike some less reputable dealers that just want to get a sale. Overall, I'm very happy with how I was treated by everyone I spoke with and I am very happy with the ease of the buying process and of course my new car! Thank you Bruce and everyone at Chevrolet of Puyallup!

Jamie Amador

Jul 19, 2014

Great dealership with awesome service! If your looking to get any vehicle Kevin is the man! I didn't think the car buying process could be so easy, but Kevin took care of me throughout the process.

Gotwhatiwanted

Jul 13, 2014

Our experience was everything we could have hoped for. While my wife waited inside out of the heat, I was able to check out several different makes and models to find the one which best fit our requirements without any pressure whatsoever. When we located the best candidate, my wife and I were both able to test drive it as long as we felt necessary to be comfortable with our decision. All of our questions were answered very professionally and thoroughly. We were not delayed any more than was necessary to secure the financing and the final sign off process went very smoothly. Everyone in the showroom was very friendly and willing to do anything they could to make our experience better. Great job everybody!

Hadlock

Jul 8, 2014

On Sunday 7-6-14, we bought a 2014 Equinox. Randy was a great salesman to work with, very friendly, knowledgable and willing to work with us to find the specific model that we wanted, down the the right color. We arrived with the intention of buying slighly used (2011-2012) and Randy never pressured us into upgrading like most salesman do. During the process, my husband and I figured out that it would be a good idea to look at all options, so it wasn't until we brought it up that Randy starting showing us 2014 models - we appreciated that very much. Randy answered our all of our questions, made us feel welcome and comfortable and even gave us a new model to take out to lunch while we discussed all of our options, trying to make the final decision. The buying process was easy and took less time than we would imagine. Nicaela was very friendly, efficent and crystal clear about each aspect of our loan. We drove away satisfied, happy and excited about our new car. Thank you!!!

Liz

Jul 8, 2014

Purchasing a vehicle at Chevrolet of Puyallup was an experience that I would recommend to anyone looking for a vehicle. I wasn't expecting to purchase a vehicle, but after being welcomed to visit the dealer on a Saturday afternoon, I ended up purchasing a vehicle that I was not initially contemplating to own. No other dealership took the time to call me and welcome me to view vehicles. The salesman, Mr. Bruce Houghton, listed to exactly what I wanted and my needs for a vehicle. He respectfully advised me and was open to any feedback without being in any hurry. Within less than two hours, I was driving away happy and in the vehicle that I would have never initially thought of but after Mr. Houghton taught me about, understood that this was the vehicle I was needed and looking for the entire time. In the past, I always chose the service center to service my cars automotive needs. And, not, i will also go to Chevrolet of Puyallup to help me with purchasing future vehicles. Thank you!

Tom & Shawn

Jun 28, 2014

The Salesperson, Ron Brooks was very informed regarding the specific of the vehicle we purchased. Ron was also very insightful to know when to assist and when to step back. The buying experience was very relaxed and stress free. As we took delivery we felt good in knowing how to operate this new computer on wheels, Ron went over everything. Mr. Brooks invited us to return after driving the car for a while to get any questions answered. Awesome Experience!!!

Christa

Jun 27, 2014

Both Helmut and Zack went out of their way to find a vehicle that would work for me. Everyone at the lot was friendly and helpful. I would definitely go back for my next vehicle.

Paul

Jun 27, 2014

Everyone I worked with was very nice, and accommodating. Shelly was my first contact, and she followed up after my first visit, but wasn't pushy at all. I worked with Michael to test drive the cars. He helped me by telling me about some of the features that I didn't know about, and his experience with the particular models. I also worked with Bruce (I assume because Michael wasn't there on that day) on my final visit when I found the used car that I wanted. There was not a hint of high pressure sales, or talking bad about other vehicle makes, or dealerships (like I experienced at another dealership I won't name). I appreciated their willingness to work with me, and to let me try out different models - it was a very big help, and I feel I got a good deal. Thanks!

Happy owner

Jun 22, 2014

I had a very pleasant buying experience with Keli. No pressure, time to view my choices, ask questions and test drive. My last buying experience with another dealer was, to say the least, bad. I would not hesitate to recommend Keli as the person to see for anyone looking to make a purchase.

Robert & Shelley

Jun 15, 2014

We purchased a 2013 Terrain Denali but also considered a 2011 Cadillac SRX. Our salesman was Mel M. and we very much enjoyed working with him. He was very personable and we did not feel any pressure from him what-so-ever. We truly believed that he just wanted us to be happy with our purchase. All the staff we encountered were friendly and made us feel very special. Our final step in finance (with Nicaela) was also a pleasure and went very smoothly. She was extremely personable and knowledgeable and we enjoyed working with her as well. We would definitely recommend the Harnish Family. :O)

CloudyWizard

Jun 14, 2014

My experience at Chevrolet of Puyallup was much better than I anticipated. I have had to deal with the stereotypical pushy/irritating car sales person in the past and was expecting a similar experience. Instead, I was met with a very professional and friendly salesperson named Ron Brooks. Though the process took a good chunk of the day, working with Ron towards leasing a new 2014 Volt was a very pleasant process and I definitely will return to this location for future business.

Tyson Vandver

Jun 14, 2014

I just bought a used Jeep Liberty from the Harnish Auto Family, Chevrolet of Puyallup. Mel McCormack was my sales person. He was awesome! I never felt any pressure, and the whole overall experience was Great! And being a person with challenging credit, that means a lot. And now My family and I have a great and SAFE car. Thank you Harnish Auto Family!!!

tiredofbaddealerships

Jun 12, 2014

I went to them for the factory recall on my car. After getting it back the car had a problem that they said was a bad berring due to lack of maintenance. Even after giving them the proper records they still refused to pay for the vehicle and flat out lied to my face about getting an edm reading. They were very unporfessional in their attitude. I took it to sunset chev and they got it fixed and had me set up in a new york minute. I emplore everyone to stay away from their service center. I will not speak about the quality of their vehicle for i do not know though experience in their sales department. My vechilce was bought and Korum Hyundai. Of which i reccomend that no-one buy from them. I went to a chevy dealership on lake city way in seattle and have been happy with the great service they offered my ever since. DO YOURSELF A FAVOR STAY AWAY FROM PUYALLUP DEALERSHIPS.

GBeecher

Jun 5, 2014

I had the opportunity to work with Randy Shields and Billie Langford at the Harnish Family Puyallup location. They were both professional, courteous, and provided me with the appropriate level of education to make an informed decision regarding my new vehicle. I was in and out in about an hour.

Donna Kulbe

Jun 4, 2014

Was a very pleasant experience ! Ronald Brooks was very helpful in my selection and answered all my questions . Would highly recommend Chevrolet of Puyallup look forward to my continuing visits in the future .

Chelsea15

Jun 2, 2014

I recently bought my first new car. I worked with Sky at Chevy of Puyallup and could not have had a better experience! I have been to other dealerships and am not a big fan of the "pushy salesmen". What I loved about working with Sky is that I never felt pressured. He made it clear that the most important thing to him was getting me in a car that I loved with a payment I could easily handle. I cannot even begin to explain how much I appreciate him and look forward to working with him in the future!

VALERIE

May 27, 2014

MY BEST FRIEND & I WERE BOTH THINKING ABOUT BUYING A NEW VEHICLE, SO WE WENT SHOPPING TOGETHER! OUR WHOLE EXPERIENCE AT CHEVROLET OF PUYALLUP WAS WONDERFUL. THE STAFF IS JUST AMAZING. HELMUT WAS CHEERFUL, KIND, KNOWLEDGEABLE, & HAD SUCH ENTHUSIASM! HE GENUINELY WANTED TO MAKE US HAPPY & MORE IMPORTANTLY, HE WANTED US TO BE COMPLETELY SATISIFED WITH HIM & OUR BUYING EXPERIENCE. NO PRESSURE WAS EVER USED. BOTH MY BEST FRIEND & I PURCHASED AN EQUINOX LTZ THAT DAY! WE BOTH WERE THRILLED WITH OUR PURCHASES AND HELMUT IS NOW DEAR TO OUR HEARTS AND OUR "GO-TO" SALES REP FOREVER! I CAN'T SAY ENOUGH ABOUT THE WHOLE TEAM TO INCLUDE BILLIE FROM FINANCE - SHE ROCKS! WE ARE CUSTOMERS FOR LIFE! THANKS AGAIN FOR EVERYTHING!

Mary G.

May 26, 2014

I attached a document to the "Contact Us" page asking for a very specific car, in a specific color, with specific options. I asked for an exact amount for my trade-in. I gave them a cap on the amount I would pay, and that was not negotiable. I sent this out to GMC dealers in three states. After two weeks of emails from countless dealers, these folks are the only ones that came through with all of my specifications. Every single one of them. Not only that, they treated me well, informed me of all financing options, and showed me how to program many of my car's options. They did a wonderful job with the sale, hands down. Of all the dealers I have done business with, all the cars I have bought, this was the best experience of them all. They were fast, friendly and professional. I recommend them to all.

Kerrie

May 12, 2014

I was interested in an used vehicle and found one with 11k in mileage. However, Bill and Zach found a 2014 Equinox. We were able to drive out in a brand new vehicle with <5 miles and lower payments. Also, free oil changes and tire rotations! Bill and Zach were great to work with. I would recommend all to go see them.

Kaylene Larson

Apr 28, 2014

Kari did whatever should could to get me into the car that I wanted. We appreciate her time and will be back when it is time to buy again!

Denise

Apr 22, 2014

After almost giving up on getting the exact car we wanted, David Hayes of Chevrolet of Puyallup called and the rest is history!. Wonderful experience. I would recommend Them everyday of the week!

Marco and Melia

Apr 21, 2014

From the first moment that we walked through the doors at Chevrolet of Puyallup until we signed on the dotted line, our experience couldn't have been more enjoyable. Kari Welch and Randy Shields, the sales representatives, were helpful, courteous, knowledgeable and respectful of our needs and wishes regarding the vehicle we were to purchase. It was a very low-pressure and stress-free environment. We will definitely encourage our friends and relatives to check them out next time they are interested in buying a car. We love our 2014 Chevy Equinox! Thanks to Shannon Harnish and her team for everything!

Michelle Waltenburg

Mar 28, 2014

charger unit wasn't working. I took it in early, and within an hour I was back on the road with a new unit. They were all amazing, friendly, and fast! Thank you! My guy Kyle was great.

Steve and Mary Sherman

Mar 28, 2014

We knew it was time to look for a new vehicle. We didn't know exactly what we wanted, but had been reviewing the GM line "online" for a few weeks. This was going to be a car for my wife, so when my 2011 GMC Sierra needed an oil change, I had her take the truck in for service. While there, she roamed the lot and looked at a variety of vehicles. On the following weekend, we were both on the lot, but just looking. And thanks to Kari Welch, she served as a great resource on the particulars of several vehicles. For just looking, it didn't take us long to decide that we wanted to take a little ride in a gorgeous 2014 Buick Encore. It had almost everything we wanted--gas mileage identical to my wife's 2009 Pontiac G6, 4-cylinder engine for economy, gorgeous and comfortable interior, and that amazing Ruby Red color that really stands out. But, it didn't have heated seats. Keep in mind, this was a Saturday, and don't forget about the heated seats. You'll know why in a minute. Well, on Monday my wife made another trip to Harnish where she looked for Dave Campbell. Our family has known and purchased vehicles from him for years. There is a tremendous amount of respect and trust that we have for Dave--his knowledge of the product is amazing, his abiity to provide for us such an easy, stressless car purchasing experience cannot be stated enough, and after all these years, he seems to know exactly what we are looking for! And after she told Dave about the Encore, his first words were "we can get you heated seats". From the two of us just looking on Saturday to talking with Dave on Monday, we picked up the Buick Encore on Wednesday! Dave, Kari, and the entire crew at Harnish aren't just sales associates, mechanics, detailers, receptionists, or finance specialists, they are family! The bottom line for our family: Why would you go anywhere else?

P Goodman

Mar 11, 2014

I am a happy owner of a 2007 Saturn Vue. In my family we own 3 Saturn vehicles. I purchased my original one in 2000. It is still on the road in my youngest son's possession. My wife and I purchased our oldest son a used Saturn wagon. Both sons live out of the area. I purchased my Vue used and have had all the scheduled and unscheduled maintenance done with Harnish Saturn then at Harnish Chevolet. I have a great relationship with the Service Teams. The people are great to work with, Luann, Ken, and Daryl. They understand my needs and desires. Peter Goodman

corvette.69

Mar 11, 2014

I gave these ratings due to the friendliness of each and every employee I encountered. I felt very comfortable from beginning to end in leasing this vehicle:) I felt that they really cared about me getting the vehicle I wanted/needed. Dean went above and beyond the call of duty-he is awesome! Mike was very helpful in showing me how everything works in the suv when I picked it up, I am very appreciative of that..it helps knowing where everything is and how it works in the beginning. Just overall and awesome experience and I love my new Equinox!!Thank you,Tamara

Norm & Harriet Jones

Mar 4, 2014

Richard Graham helped my wife and I find a car that fit our need to hold a very tall son.We looked at several and picked out a 2013 Equinox. I cannot say enough about the service we were given. The staff and all persons we dealt with were fantastic. We would refer all family and friends in a heartbeat to this dealership. We have nothing but great regard for the service accorded to us by Richard. Kudos to everyone there. !!!!!!!!!!!

Frank

Feb 27, 2014

After a week of looking for a new truck I found my way to Chevy of Puyallup. It was by far the best car buying experience I encountered. From Mike B the sales guy to Chuck the sales manager right in to Billie in finance! I couldn't have been treated better. AND I HATE BUYING CARS! I'll never buy anywhere else. NO tricks, no pressure no problems, what a treat.

Carl

Feb 17, 2014

Purchase a used 2005 Chevy Uplander LS. Excellent service, financing went great. Great experience.

JeffH

Feb 13, 2014

Great experience! Kari Welch was my sales associate, worked hard to located a truck with all my options in Oregon, and had it shipped up next day. Friendly no pressure sales, quick and easy financing. I have 3 friends who have used the Harnish Auto Family in the last 6 months, and all had positive experiences..

Terrainium

Feb 13, 2014

I've been a Chevy of Puyallup customer for years, all the way back to the Saturn days. I have ALWAYS worked with Dean Reilly and his customer service gets better each time I see him. I recently went back to purchase a new SUV for my family and the process couldn't have been more enjoyable. I always feel like I am treated with the utmost respect during the sale and never "just a customer". Thanks Dean and Chevy of Puyallup!

garejep

Feb 5, 2014

I purchased a 2012 Chevy Silverado from this dealership. Reggie Foster was my sales consultant. My wife and I had a good buying experience overall. Reggie was very friendly and helpful, he helped me find a vehicle that suited my needs at the right price. I've had my Chevy Silverado for three weeks now and enjoy driving it. Its a nice looking truck, comfortable and gets good fuel economy. I would recommend Puyallup Chevrolet to anyone who is looking for a new vehicle.

Michelle

Jan 29, 2014

I went in to look at electric cars and mainly the Volt, used. They had one and it was beautiful. Zach was great! He was friendly, honest as far as I could tell and kept in touch like he said. He was also very knowledgeable when I asked many questions about about the mechanics of the Volt. He earned my trust. Billie in the finance dept was great as well. She really explained to me the options for the extended warranty which my dad and grandfather suggested and the gap coverages.

SteveA

Jan 27, 2014

2014 2LT Camaro with MYLINK and sunroof. Dean and Bruce were very helpful in correcting an initial problem with a satisfactory solution. We are quite happy with our latest Camaro.

Kerri Zanoni

Jan 14, 2014

My car broke down in the middle of the road. I was in a total melt down panic. I posted something on facebook that I was in crisis and afraid and Dean Reilly called me and said, "Stop crying and we can figure this out". I explained that my credit was in the gutter but he insisted that he could help. He had me call him the next day and I gave him my information and again told him that there was no way he could get financing. He told me to trust him and because I bought my car and my son's car from him, I did trust him. He called an hour later and said, "Come pick out your new car.". I had my nephew with me and the staff welcomed me and my five year old nephew with open arm. They got him settled and Dean called Helmut Immig over who took me to the lot and showed me a Chevy Sonic. He sat in the car with me and went over every bell and whistle, and took me for a spin. The staff played with my nephew and kept him entertained through out the whole process. They gave him cookies, soda and giant balloons. They tossed his little soft football to him and made him laugh. Your finance lady was awesome. She knew how afraid I was and slowly took me through the process, explaining everything slowly and completely. I kept waiting for the stress to come, but it never did. They kept me calm and I felt like they really cared about the process of buying a car. I thought it would be horrible, but they are so good, honest and kind that it made things so easy and smooth. I can't believe I have bought my first brand new car. No stress, nothing but kindness and the whole staff, especially Helmut was honestly excited to see me drive off the lot in my new car. I even got a call today from Dean asking how my first commute went and to thank me for trusting him and Helmut. I will never go anywhere else to buy a car and will send my son to them when he is ready for his first purchase. I can't thank Chevrolet of Puyallup and their entire staff for making the purchase of my first brand new car the best experience ever. Go see them, they will bend over backward to do what they can to help you get what you need and can afford. No pushy sales or lack of respect for budget. These guys ROCK!!!

JC

Jan 8, 2014

Had a great experience getting my Avalanche fixed in time for the Holidays.

Mike

Jan 1, 2014

This is the third car we have purchased from the Harnish group in 15 years (a used chevy truck in 2000, a Subaru outback in 2005). We love working with you guys. We do our homework, check other dealers for completive pricing, and in the end you always match everyone else in price and are the best to work with. Purchasing a Volt with all the tax deductions and other complicated offers is difficult, but Paul Guetle was a pro and worked with us to maximize our savings. Reggie Foster was just perfect working with us to understand the car and all the bells and whistles. These two are truly a great team when working together.

David and Laretta Westcamp

Dec 30, 2013

This is the third Chevy vehicle that my family has purchased from Dave and his AWESOME crew at Chevy of Puyallup. From the first moment we arrived they have treated us like family and have gone above and beyond to make our car buying experience a great one! I have always been a big Ford person and they have changed my mind in every way about what kind of car to buy and what a dealership should be like. I would highly recommend any of the staff there... But Dave Hayes is a great person and makes it feel less like buying a car and more like hanging out with friends. Thanks again for all you guys do! Dave and Laretta Westcamp

dwestcamp

Dec 30, 2013

This is the third Chevy vehicle that my family has purchased from Dave and his AWESOME crew at Chevy of Puyallup. From the first moment we arrived they have treated us like family and have gone above and beyond to make our car buying experience a great one! I have always been a big Ford person and they have changed my mind in every way about what kind of car to buy and what a dealership should be like. I would highly recommend any of the staff there... But Dave Hayes is a great person and makes it feel less like buying a car and more like hanging out with friends. Thanks again for all you guys do!Dave and Laretta Westcamp

RLader

Dec 28, 2013

Stopped in yesterday to decide what car I wanted to go with and was able to work with Reggie who did not pressure or try to over sell. He was very good at listening to what you are looking for and willing to help you find what is best for you. The crew here is exceptionally attentive and friendly. It has been a great experience. I look forward to my oil changes for life and hope they remain this friendly in the future. Now I just have to decide what to name my new 2014 Cruze.

Mustang GT owner :-)

Dec 20, 2013

Let me begin by saying that my intent was to buy a car in two years or sooner depending on what interested me and what was available. With that said, I found a vehicle on-line at Chevrolet of Puyallup and contacted the dealer. Bill LeVeque and Richard Graham worked with me to get an unbelievable price on a Mustang GT, there were no hidden fees and only straight forward information including a Autocheck Vehicle history report. An amazing part of this experience, was that Richard drove from Puyallup to Bellevue to pick me up since I did not have a ride and would have returned if needed. Lastly, the used car that I bought did not have an owner's manual, the dealers promised that I would receive one within the month. Would I buy another car from this dealership .... Yes, my son will be going down this summer when he returns from college.

jnicolef77

Dec 14, 2013

Absolutely recommend purchasing your next vehicle at Harnish Auto Family. My husband and I purchased his 2014 Silverado customized the way he wanted it because of a connection the dealership has with Epic Customs. The truck is very nice with black rims, and grappling tires, it has everything he was looking for. HIGHLY recommend purchasing your next vehicle from Kari Welch. She is down to earth, straightforward, and easy to talk too. Kari is very knowledgeable about the Silverado, if she doesnt know the answer she will find it. Kari and the team of Harnish worked very hard to get the price we wanted. Nicaela, from finance, is great shes friendly and made the process go smoothly. We personally appreciate the dedication they express to service members. Overall great experience, thank you!

Doug from Sumner,WA

Dec 3, 2013

Was looking to see what was out there for new car leases. I have been a Nissan guy for 20 years but they made me an offer I couldn't refuse and I got money back. How much better can you get? Sorry Nissan you lose. I got a 2014 Cruze and I love it Thanks Puyallup Chevrolet

Anna G.

Dec 1, 2013

I walked in with a screen shot of the exact truck I was looking for and the price I was expecting to pay that was listed on Cars.Com. They detailed the truck for me prior to test driving and knocked an additional $500 off the listed price for their Black Friday Sale. My buying experience was so much easier than I ever thought it would be. This is a dealership that can be trusted. Thanks Richard and Billie.

Meandruth

Nov 11, 2013

I brought our Acadia in for an oil change and I mentioned that my radio reception was not coming in as clear as I thought it should. Walt told me that they would give the car a hand wash if I was not in a hurry. I live close, so I told him I would just walk home and get my other vehicle and run my errands, and would be back later to pick up the Acadia. He offered a shuttle, but I let him know that I could use the exercise. Walt called when the vehicle was complete and when I picked it up he informed me that the antenna was separated from the base, and that they replaced it under warranty. We are very satisfied with the staff at Cornforth and feel like we are treated as if we were family. Thank You, Jim and Ruth Stewart

Andy

Nov 8, 2013

It was the best auto buying experience we have had. There was a mix up with interior color description, but we feel management(Scott) made it right and we are very happy with our new Terrain. We will, and have already referred friends and family to Harnish of puyallup. We will never shop anywhere else in the future!

Andrew

Nov 7, 2013

It was the best experience we've ever had buying a vehicle and will never shop anywhere else in the future. The entire staff was extremely helpfull and friendly. We have already referred our friends and family and will continue to do so. Thank you Blake, Paul and Scott

Kris

Oct 29, 2013

I brought in my Chevrolet silverado to have my tailgate fixed. They started right away and didn't take to long. Very helpful on things to do while I wait and they satisfy anything you have questions about. Thank you

JohnnyBusiness

Oct 20, 2013

The car business has been deemed a dirty and unsavory industry for years; Chevrolet of Puyallup is challenging that notion. Out SUV was on it's last leg and we needed a new car. When I visited the dealership Kevin Wagner, the salesman, was extremely helpful and knowledgable. He respected our budget and pointed, he helped us look up research on the vehicles we looked at, and made our decision easy. We decided on a new Chevy Malibu from our previous research coupled with the help from Kevin. He listened to our needs and delivered on his promises. I begin to explain how impressed I was with every step of the process. When he brought his manager out I assumed it would be the beginning of "the old car approach" but I was wrong. Dean, the manager, was kind and helped my wife and I decide which bank structure we wanted. No pressure, no gimmicks. When we went into finance I thought, again, here comes the pressure, but it wasn't there. Nicaela, the finance manager, was compassionate, explained our additional coverage options, and continued to make the purchase amazingly smooth. My view on auto dealers is forever changed and I will recommend Chevrolet of Puyallup to every person I know that is looking for a vehicle. I also never purchase another vehicle anywhere else.

georgiahall

Oct 13, 2013

I picked up my car yesterday after spending over $500 for 100,000 mile service, I did not make it out of the parking lot..check fluid light was on..this has happened FOUR TIMES..I have to take a lot of time to go back and get the car again, this is not ok!! If this company thinks anyone would go through this voluntarily they need to think again, apologies are not enough.I would tell anyone never to buy anything here, never go for service here.

Celinamck

Oct 8, 2013

We were referred to Harnish by our neighbor Lisa Lilloren-Callinsky who works for them. We met Zack Biswell at the Wallup in Puyallup and were very impressed with his professional yet friendly personality. He showed us a few vehicles and did not try to pressure us into getting something when it was obvious we were not ready yet. We went back to the Wallup the next day and Zack showed us a few additional vehicles and again was very professional and friendly. We went to the dealership and spoke with Randy Shields who showed us a couple of trucks and helped us decide what type of vehicle to get so that we could safely tow our trailer. If you are in the market for a vehicle talk with either Zack or Randy and they will help you find the right one.

JElliott

Sep 22, 2013

The sales team at Harnish could not have made our lease process any easier. There was absolutely NO pressure from our sales Rep., David Hayes, who was professional, friendly and knowledgeable about the process from start to finish. Thanks to him and his team, we left the lot extremely satisfied with a brand-spanking-new Chevrolet Impala LTZ. My family will definitely return to Harnish for all of our car-shopping needs in the future!

Nfortner123

Aug 30, 2013

After a rough experience with a different dealership whole trying to purchase my first brand new vehicle, I went to Chevrolet. From the moment I walked in the door with no appointment the environment was warm and friendly. It was apparent that Bill was busy but it didn't feel that way. He immediately made time to greet me and make sure I was taken care of while still caring for his other clientele. I ended up purchasing a vehicle from him, and afterwards I was walked to my new vehicle and given guidance about all of its features. Point blank, Bill is awesome. He is straight up, knowledgeable, great personality, and goes out of his way to make sure you are taken care of and get a good deal. If you are looking for a good car and good service, Bill Leveque is definitely the guy to see.

mjsmeller

Aug 20, 2013

I have purchased several vehicles from this dealer because they are honest and fair. I keep coming back to Salesman Randy Shields because he is extremely knowledgeable, friendly, and puts my interests first. He truly cares about customers and always works hard to get me the best vehicle possible at the lowest price. If you want a great deal and a salesman that will work for YOU, call Chevrolet of Puyallup and ask for Randy Shields!In addition, the experience at Chevrolet of Puyallup extends well past its sales team. The service department is top notch! LouAnn and Ken Farthing are extremely knowledgable and provide excellent service at a fair price.

salazarjoes

Jul 31, 2013

We live in Kennewick, Washigton and had been looking for a gently used Jaguar XF online using various websites. We spotted a great looking black Jaguar listed at Harnish in Puyallup, drove 250 miles to the dealership, and were treated excellently by the staff and salesman Charles Furst. We were never pressured into the purchasing the vehicle and everyone was really friendly from Charles, the showroom staff and Bille who helped us through financing. Charles, our sales consultant, went out of his way to show us the Jaguar that was locked up at the shop during the weekend for minor maintenance needed. We were able to view the car and fell in love with it right away. Charles was comepletely honest about the maintenance that was needed to be done on the vehicle and he seemed very trustworthy. We have enjoyed driving the vehicle these past few weeks and really like it. Charles has followed up with a phone call to see how we are enjoying the vehicle and also mailed us the extra key fob he found at the dealership for the Jag. Overall, we had a great experience shopping at Harnish with Charles and all the friendly staff. We give this dealership 5's on every rating category becuase the customer service was excellent and professional.

kanderson320

May 29, 2013

Chevrolet of puyallup provided me with the best car buying experience I have ever had. It was so fast and easy and I got exactly what I wanted.

jeffgoducks

May 4, 2013

we are completly satisfied with the services we have recieved in buying two seperate vehicles from puyallup cheverolet we will and have recomended our friends and family to come here

toneygc

Apr 23, 2013

Harnish gets my vote for Excellence due to great customer service; treating customers in a helpful, respectful and ethical way. Great sales, finance and service team at a nice facility with good inventory and prices--EXCELLENCE all the way around. Definitely recommend Harnish.

rvaughn1

Apr 2, 2013

I am a first time new car buyer, and honestly I was pretty hesitant of the car buying process. Kari, Heidi, and Shannon made this the best experience. When we got there Saturday morning at 8:30am, They had the car sitting out front, washed, and the gas tank filled. Before I even came in, I had given them the numbers that I wanted to stay within. They worked the numbers out and they were PERFECT! Kari and Heidi are very personable, they make you feel like family. The slogan "Stress free pricing," is right on the money! I love my new 2013 Sonic! Thank you Harnish Auto Family!

khill1

Mar 26, 2013

THE SALESMAN CAME, WITHOUT PERMISSION, TO MY HOUSE TO TELL ME ABOUT A CAR!!!!!By the overall score, this place can't be all bad, this was not our experience. The first issue was we had to wait for a good 20 minutes while they tried to find one of their cars only to come back and say they couldn't find the keys. We did end up test driving a Pathfinder that from afar was great, but on closer inspection had been wrecked and was beat to xxxx.The most ridiculous strike against them is this morning I went out to get into my car and found a note on my front door. The salesman had apparently located a perfect car for me and wanted to let me know. He didn't have my phone number, because I didn't give it to him, so he took my address off of the copy of my drivers license from the test drive.The fact that this guy SHOWED UP AT MY HOUSE is taking pushy and unprofessional to an entirely new level.After my experience I would never even consider a car on their lot or any other Harnish lot.

LindaSoto

Mar 14, 2013

We went into the dealership knowing we wanted to replace our '06 Tahoe (which we loved), but not sure exactly what we wanted. Scott Briske met us at the door, listened to our "needs" and "wants", then helped us look over SEVERAL models. He patiently answered questions, pointed out differing features on each vehicle. We left with a good feeling and a couple of brochures, with instructions to review the features of each one then mark the "deal breakers" and the wants. The same weekend we visited a total of 7 dealerships to compare different brands. Decided the 2013 Traverse was for us!!! Returned 3-4 days later with all of our "deal breakers" listed. The exact vehicle was located at another dealer (including the "want" color) and brought to Chevrolet of Puyallups for us.The only "hiccup" in the whole deal was with the trade-in, but sales manager Paul Guetle got personally involved and made the deal work!!!Have not had any experience with the service department yet, but if they try as hard as the sales department it will be a breeze...

jess15b79

Feb 20, 2013

My Review:I PURCHASED CHEV CRUZE FROM HARNISH IN PUYALLUP AND HAD THE BEST EXPERIENCE DEALING WITH THE PRESIDENT, FINANCE MANAGER AND THE bruce. Satisfied with new car

spencer wiltse

Jan 28, 2013

Shannon; I want to personally thank you for the great experience I just had with your dealership. I needed a new vehicle for my wife so I stopped in just to look around. From the moment I arrived at your dealership I was greeted by Bruce. I explained to him that I had a small credit issue and I was worried about getting financing. Bruce informed me that HarnishChevrolet works with companies that specialize in financing for my situation. He presented me a vehicle that he thought would be perfect for my wife and he was right. He took the numbers to Dean in the finance department and within minutes I was approved for the new car. Minutes later Makala had all the documents ready for me to sign. Overall this was the easiest and most professional car buying experience I have ever experienced. Thank you for the excellent customer service and employing and excellent staff. You have a satified new customer.ThanksSpencer wiltse

efielding

Jan 3, 2013

I would have to say that Bruce was the over all sales point on buying. As soon as we got there he was so nice asked all the right questions and picked a better car for me then I could have done on my own.we have gone through 3 other dealerships in the past and always walked away hating both the price and the people who worked there.we plan on going back to find a truck

Michael T.

Jan 2, 2013

I was very pleasantly surprised at how easy the transaction was. Very knowledgeable and professional staff. I could not have had a better experience. Thanks.

Traverse2013

Dec 31, 2012

Found a car I was interested in online, so called to come in the next day to take a look. Bruce met me and we drove the car, then came inside to talk numbers. He and Dean were looking to get me the best deal and incentives they could find, and I accepted the first offer presented (rare for me, but easy in this case with no BS to filter!). Had to wait a bit for finance, but Billie got me through pretty quick. I found her to be efficient and friendly, explaining what she thought I did or did not need to finalize the paperwork. Probably the easiest car purchase I've ever experienced.

Annalesa

Dec 31, 2012

Mr Rector was the second Chevrolet dealer we visited the day we bought the car. The first thing he did was sit us down and listen to what we wanted in a car all our must haves. Then he also lean what we wanted in a monthly payment and not only did he find us a car that fit all our must haves he looked for a car that would work for us financially. It was a great buying experience!

athomas2187

Dec 31, 2012

Me and my husband went into this dealership at Chevy Puyallup possibly looking to buy, we walked away with a brand new car. What I like about them is they were not high pressure sales and spent time to find out our needs financially and personal preferences. The environment was laid back and relaxed I would recommend using them for your next car needs.

marilynmt

Dec 29, 2012

Bill was outstanding. Never felt pressured and he answered all our questions. We purchased a 2013 Equinox and we are very pleased with the outcome.

Jennakim

Dec 24, 2012

Great service!! My salesman tried hard to work with me. He was very friendly and kind, tried to meet my desired. Definitely will do business with him again.

amt123

Dec 18, 2012

Best experience I have ever had a car dealership. Professional, caring, helpful and knowledgeable is the words I would use to describe Chuck Taylor, Mike Bertucci and the whole Harnish group. I will never buy a vehicle anywhere else. Thank you Chuck, Mike and Harnish group for helping me and my family.

dave3434

Dec 18, 2012

David Hayes was a very knowledgeable salesperson. I would recommend David to anyone that was in the market to buy a car. Thank you for

Fireant26

Dec 18, 2012

We came in to buy a car for our son. Walking in, we recognized David Hayes from a previous new car sale, which made us feel more comfortable about the "typical" car buying experience.We had already identified the car we were interested in before arriving at the dealership. David worked with us on our trade-in, and was able to get us a price package (sale price and trade-in) that was in my predetermined range. This is our second car purchase from David. Both have been good experiences.Billie was our finance rep. She did a great job in getting my son a low-rate loan for his "credit establishment". Overall, I was impress with Chevrolet of Puyallup!

joplins

Dec 15, 2012

Absolutely, hands down the best vehicle purchasing experience I have ever had. I am a small business owner and mother of three children and I simply do not have the time it can sometimes take to purchase a vehicle. Everyone at Puyallup Cheverolet made this experience exceptional. From start to finish the whole process took under 3 hours. This dealership went out of their way to make this vehicle purchase a good one and I have nothing but fabulous things to say about them. I hope I can purchase another vehicle from them in the future.

boatman1222

Dec 11, 2012

Scott and Bill were well versed in the product, answered questions and helped me explore the options available in making a car purchase. The dealership was busy, with multiple transactions going on, but I never felt neglected, nor was I ever rushed in making a decision.Billie in finance handled my questions, and was a pleasure to work with.The experience was friendly and professional at all times, and I would recommend them in the future.

rawson1

Dec 11, 2012

I just bought a 2012 Sonic from Eric, my experience was great we will definitely recommend this dealership and our salesman to our friends. Thank you!

britnypj

Dec 3, 2012

We called and were interested in a chevy cruze and worked with Raj. He was very friendly and came out to the parking lot to greet us. He offered us a variety of refreshments and then go to showing us the vehicle. He had clear enthusiasm for his work and worked hard to get us what we needed. The next day he did a follow up call just to thank us for coming in and let us know to call if we needed anything. While we didnt end up buying that car we would happily recommend them to friends and would tell them to ask for Raj.

Angel2290

Nov 21, 2012

Rod Curley in sales was awesome and would deffanitly recamened him to anyone wanting to buy a vechle he went out of his way to help us and very friendly

lskott

Nov 19, 2012

All it took was an auto accident to turn my VERY busy life into total chaos. Suffice it to say, I was unnerved. I called Chevrolet of Puyallup to ask about the Spark (cutest little commuter car ever) and was delighted with the efficient and friendly service I received. Scott Briske, salesperson extraordinaire, answered all of my questions, picked me up, and even paired my phone to the cars Bluetooth, among other kindnesses. Thanks to the fine people at Chevrolet t of Puyallup, I ended a challenging week on a very positive note. Ive purchased a lot of vehicles over my lifetime and this was by far the best experience Ive encountered.

belfordl

Nov 17, 2012

My experience with Chevrolet of Puyallup was top notch. Kari came and welcomed us in the Parking lot and was asking what we were looking for. I told her we were just looking at different vehicles. Then she took us inside and asked specifics so she wouldn't waste our time looking at something we didn't really care about or something we couldn't afford. She was so personable and so knowledgeable about the vehicles, giving every detail imaginable. I actually appreciated that. She was REAL.We ended up going home with the idea that we would think about if this is something we wanted. We went in a couple of days later and worked with Heidi (Kari actually texted me to let me know she left early because she was not feeling well, but already set me up to speak with someone else who knew what was going on - very professional and people oriented at the same time). So, Heidi took us out to look at the vehicles from the other day and this time my husband drove the car. He really liked it. Heidi, as well, was so friendly and so knowledgeable and made the experience enjoyable (this was the first dealership I could say the "looking" for a car was enjoyable). We didn't end up buying anything because it wasn't in the right price range. I texted Kari that night and let her know what we were really willing to spend a month and what I wanted in the car. She texted me back later to let me know they found what I was looking for and wanted me to come in and see if it truly was. When I got there on Saturday, it was like walking in and talking to my long time friends. On Saturday, I was introduced to Dean (the finance guy). He, too, was very upfront and so personable. They were so honorable to their words, my same deal that was originally discussed when I first walked in on Saturday is pretty much what happened. I would surely recommend this dealership. And on top of that, Kari was so sweet and understood my daughter and truly took an interest in her. When Kari delivered the car to our home Saturday night, my daughter said, "I like her." Those are strong words coming from a teenager!!! (ha!). Thank you for a wonderful experience and for having such a caring staff.

aaron.m.mace

Nov 15, 2012

I had the pleasure of working with Scott Briske on ordering a custom camaro zl1. This is the first brand new vehicle I have owned that was ordered from the factory. Scott made the entire process feel completely effortless. I would highly recommend anybody with a need for a great experience in purchasing a vehicle to ask for him. I would definitely purchase another vehicle from him in the future.~Aaron M. Mace~

melanie.morford

Nov 15, 2012

Totally worth the hour-long drive to get there. Test drive to purchase of my new (used) car took all of several hours, in part because I was treated with respect and professional courtesy throughout the entire process. I did my part in researching what my vehicle and the new vehicle were worth and my salesperson and her manager were very accessible in our negotiations, honoring my research and desire for a fair price. Heidi Smith was knowledgeable and engaging, and I felt like she was honest and sincere with me in an industry known for the lack of both. She has shown integrity after the sale as well, following up to make sure I have everything I need and am enjoying my new car (understatement -- I LOVE it). It is so far proving to be in exactly the pristine condition in which it was presented -- no hidden problems. Heidi seems genuinely happy for me and committed to my satisfaction. Overall, a very positive experience and I would wholeheartedly recommend this dealership, Heidi and her Manager (and Kari Welch) to prospective buyers. In the future, I would buy from them again in a heartbeat because having a relationship with a car dealership whom you trust is definitely something worth hanging onto!

Tera M

Nov 14, 2012

Kari Welch was the best saleswoman ever! Easiest, quickest most stress free no haggling vehicle purchase ever! I highly recommend this dealership and Kari Welch as your salesperson!! Phenomenal experience!!

Sylvia69

Oct 15, 2012

Hi, My daughters SUV was stolen Saturday 10-13-2012, so we started looking right away. Shannon was very helpfully and also very understating of our need for a good well maintained SUV. I want to Thank her and let you know that you have a great employee!Again thank you,Sylvia

jessehastings

Oct 13, 2012

Everyone I met at Harnish GMC and their sister stores (Chevrolet of Puyallup and Suburu of Puyallup) were super friendly and they took time to listen to my exact needs. I got a great price for my trade in and also for the vehicle I purchased. They went out of their way to make sure the vehicle I purchased was in the best shape possible when I drove it off the lot. I would sincerely recommend Harnish GMC to anyone looking for a new or used vehicle. Their service departments are also great if you need a tune up or oil change.

tbjoehaugen

Oct 12, 2012

I don't see Scott listed as a salesperson, so I will just mention him in here. Scott was the perfect salesperson for my wife and I. He was thourogh, attentive, responsive and friendly while not being too pushy. I was actually looking at purchasing a different manufacturers vehicle from a different dealership and stopped to look at the Cruze just to ensure I was thouroughly researching all vehicles in the segment. After spending 15 minutes with Scott and checking out the Cruze I was sold on these guys. I drive anywhere from 700-900 miles a week and the little "creature comfort" options make a huge difference to me with how much time I spend in my car. My wife and I had very specific wants in our vehicle as far as size, MPG, options and color are concerned and Scott bent over backwards to ensure he found us the perfect vehicle. Negotiation was quick, easy and comfortable and I felt satisfied with the deal we received without any prolonged negotiations, high pressure or stall tactics. I will never buy another vehicle from anywhere else and that's coming from a life long "Ford Guy". Thanks again to the entire team at Chevy of Puyallup! On a side note, I have put 1500 miles on my new car in a few weeks while averaging around 33-35mph and have been consistantly getting 34-37mpg with our Cruze and the Pioneer Sound System and heated seats are great!

mcdonaldwb

Oct 9, 2012

After some extensive research, we had decided that we wanted a pre-owned certified 2012 Travers with low mileage. Harnish Buick had one that we arranged to test drive. The evening before the scheduled test drive the car was sold, but when we arrived the staff was very helpful and diligently searched for the car we wanted. One was found at a manufacturer's auction, and the dealer gave us a fair price for the car, with discounted fee for certification. I returned to test drive the vehicle after it had been obtained by the dealer and was happy with the general condition of the car, though it needed some detailing and very minor body work. When my wife and I picked the car up after it had been repaired, detailed, and certified, we were very pleased with its condition. The salesman was very helpful and courteous, as was the rest of the staff, and we would be happy to do business there again.

drewavila

Oct 4, 2012

Steve Clark was my salesman and did such a incredible job. I could of not asked for such a great dealership and person to work with to purchase a truck. They made it so quick and really, really easy.Thank you to everyone that works there.Andrew Avila

ebadejo

Aug 28, 2012

We had a pleasant experience with all persons involved in the purchase of our new car. Every conversation was clear and thorough. We were contacted back with an explanation of each question we had very quickly. We are thrilled with our new car, it has everything that we wanted. Thank you!

cdm12581

Aug 17, 2012

I was in need of a new car that was reliable since I have a new baby. I had to bring my 3 month old daughter with me and everyone was so wonderful and attentive to get me in and helped and out. David switched the base to my carseat to the new car and moved all my things to the new car from my old. They reminded me of my dealer in Arizona that my family has used for 30 years. I highly recommend going to this dealer for your purchases.

slr8

Jul 24, 2012

My list of complaints is long, and goes back a few years. I will not list every one, but suffice it to say, they ROUTINELY break as much stuff as they repair. If they don't break stuff, they send us off without repairing it. "We'll have to order a part", only to be told it was in, then to be told they had to put it on another car, we ordered another one, then never called back. They had to remove the air filter housing at some point to do some work, some time later I was looking under the hood and saw the hose clamps on both sides of the intake hose were loose, causing it to come loose from the engine a little. The screws holding the top half of the housing to the lower half were also loose. This caused damage to the intake hose somehow, but they refuse to fix it. "We have never touched that air filter housing" the service manager told my wife today, after pretending to look through our service history, but we have records of them checking the air filter. They have to open the housing to do that, plus they have to remove the housing to complete wiring harness work that needed done. So, the manager either lied today, or a mechanic lied by checking off that he'd done service that he didn't do. Either way, they are liars. The manager said he wouldn't replace the hose because it isn't covered under warranty, EVEN THOUGH THEIR ACTIONS DAMAGED IT. Their survey company contacted me once, and I listed my several complaints to them, no one from the dealership ever contacted me. I also emailed the service manager once, got a response "I'd like to earn your trust again", or something like that, but no suggestion on how they might do that. Service department at Chevrolet of Puyallup is HORRIBLE, you would think a company that was RESCUED by American taxpayers and is still largely owned by US would be a little more worried about how they treat people. But hey, they already got their money, why should they care now? I will NEVER EVER EVER buy another GM car because of this experience...EVER!

dmtanderson

Jul 18, 2012

Buzz was fantastic!!! He helped us so much and showed us everything we needed to know about our new car, because of him we will go back always!!

paul southard

Jul 1, 2012

The salesman, Buzz Nielsen conducted himself in a professional and courteous manner and was very helpful in a tutorial with all the features of the new vehicle. Salesman Bruce Houghton was also of great assistance with the transition from my trade-in to the new vehicle.

lannflann

Jun 26, 2012

My overall experience with Harnish GMC was great. Steve Sadvar was polite, helpful and genuine to deal with. He went above and beyond to make sure I felt at home and comfortable with all the information and people I was introduced to.I would highly recommend this dealership to people looking for new or used vehicles.I am giving this rating because I am a believer that if you are impressed with people, places or things they should be shown that they made their mark for the good things they do.

ksmuzik

Jun 26, 2012

They did a great job getting me in and discussing what i was looking for. I spoke to the buick store in Tacoma,WA before calling Harnish Buick GMC in Puyallup, WA. Asked can they get me a better deal they went through all of my options and did what he could to get me the cost that was within my budget. They were friendly and were happy to assist me and still allowed me to get what i wanted without trying to push me to something else. I was very satified with the customer service.

kjwalters1

Jun 22, 2012

The experience of buying a car was made much more enjoyable by the staff at this dealership. Originally I had driven down to Puyallup from Edmonds (2 hours) to investigate a car that I had made an offer on over the phone. There was some confusion as to why the car was not there when we arrived but the staff in the Buick Dealer made up for this by searching the area for another used dodge challenger with a manual transmission. When one was located at the dealer down the street, Chuck Taylor and his staff attempted to bring the car over. When this could not be done due to the other toyota dealership, Keith Schumacher drove us over to take a look at the vehicle in a dealership car. Not even greeted by the Toyota dealership, we continued to be assisted in looking at the vehicle by Schumacher. Upon return to the dealership, I was pleased with the 2011 challenger r/t but it was priced out of my range. Originally listed at around 28,000 Taylor then did his best to narrow the price with the other Dealership. Because it had sat on the lot for over 60 days there was room for the car to drop in price. Eventually after working hard over the phone the price was down to 26,500 before taxes. Although this was a little higher than my first intended price for a 2009 challenger, the price was very fair for the condition of the 2011 car and could not be passed up. All of this happened around eight at night on a weekday so all three: Chuck Taylor; Keith Schumacher; and Joe Smeall stayed late helping me through the process of purchasing a vehicle. After the paperwork they even filled the tank and washed down the car. Overall, the friendly customer service was exceptional and makes me sure to look at buying again from Harnish Buick.

jnp4

Jun 18, 2012

We drove over an hour to Puyallup to find a used truck to fit our lifestyle. We were not disappointed! Carlos answered all of our questions and even put in a new stereo! We would highly recommend this dealership and Carlos to anyone we hear of who is buying a vehicle. Thanks!

flyseller

Jun 17, 2012

These guys were absolutely wonderful. They so out classed all the other dealers we have dealt with over the years we will not go anywhere else again. I think if I wanted a Jaguar I would insist we buy it from them and not a Jag dealer. No glass walls to hide behind...everyone shook our hands, greeted us with a smile and took a genuine interest in making sure we were looked after.Dave, the GM, came out from behind the podium desk on 3 or 4 occasions to make sure that we were getting exactly what we wanted. He knelt down on one knee next to us while writing on the back of an envelope just so he could get all the details right.Carlos, our salesman, took my wife by the arm and led her all he way through without making her feel intimidated or uncomfortable - no easy task. He made sure we understood everything about the vehicle and even went so far as to hide a small gift inside prior to our leaving.Would I go back? Absolutely. Would I go anywhere else? Not on your life.

hughjohnson

Jun 14, 2012

Great Experience here. I started out with contacting the Internet Sales department. Michael responded every step of the way. Once I got my financing squared away, I went into the dealership chose the car and worked out a deal. We were very satisfied with everything. And then when we got into the finance department Mark worked his magic with the lender and even got us a better deal than we were expecting. I could not be happier with a dealership. They were responsive, respectful and just plain nice. IF your looking for a new car this is the place to go.

tp2000

Jun 5, 2012

I called Chevrolet of Puyallup looking for a used truck and spoke to Andrew Nielsen, He said, He would do some checking and call me back, He did call me, and tell me he add a few trucks for me to look at. My visit to Puyallup Chevrolet proved to be successfull, I found the truck I wanted I found Andrew Nielson and Paul Guettle to be a pleasure to work with and very knowledgeabe about the vehicle I purchased. I would recommend them to a fried.

03brown

May 16, 2012

This dealership is very detailed with their sales and the people were great to work with. The parts and detail deptartment were great and would recommend anyone to get work done in Puyallup.

ricardo9

May 15, 2012

I had shopped at a bunch of Chevrolet dealers in the Tacoma, Sumner and Auburn area, but just didn't get a good feeling. Some didn't have much selection and the one in Auburn was a little on the rude side. Then I found the Chevy store in Puyallup. There selection was good, the salesman was knowledgible and the manager that came out, Dean, seemed like a great guy. I am now enjoying my new Chevy Cruze. It drives great and get much better gas mileage than my old Focus.

DanfromWA

May 9, 2012

My folks recommended Chevrolet of Puyallup, Mike Waller salesman, they dealt with him when they bought their Saturn, So I went there, he had a car already for me to look at a 2006 Chev Malibu, he knew what I could afford (monthly payments), and he worked with me on that, He is very friendly and I was quite nervous about buying a car, but talking to Mike, I settled right down. I would highly recommend him and the dealer to anyone!!

abercmi

Apr 23, 2012

Steve, Joyce and Chuck were all very friendly and professional. All three could not have done a better job. Excellent service and paitent. I would recommend them.

northwest241

Apr 13, 2012

My experience with Harnish GMC is soley based on the service department. Last year my classic 79 Trans Am had the starter go out and my regular mechanic was on vacation. I decided that since Harnish used to be a Pontiac dealer I could trust them. I brought my car in and initally had a good eperience with them. They made sure the car was locked up in the shops at night and it took about a week to get the part. They also told me that I would need new battery cables so I said go ahead. I had a little sticker shock at the $600 price tag, but picked up my car and headed out.Less then a week later I started my car and the starter went crazy. It spun at a high rate and could not be turned off without pulling the battery cables. By the time I got the cables off the battery was shot. By now my mechanic was back in town and I was told that the spacing was probably not done correctly and that I paid twice the amount that I should have. He also told me that my battery cables had been just fine and did not need to be replaced.I contacted the service manager and told him I just wanted my money back and I would have the car towed to my mechanic. He flat out refused. He told me that they would fix it, but no refunds. Reluctantly I had the car towed down there (which they paid for) and let them put in a new starter.Since then the starter continues to be an issue. If the car is warm at all it will not start and I am stranded until it cools off. I have it scheduled to go in and get it fixed with my regular mechanic in a few weeks.I had held off on writing this review for sometime because I not really the type of person to make this type of complaint, but I was not satified at all with the service or the service manager at Harnish GMC. They might be great with new cars, but I would not recommend taking a classic car to them.

lvoce

Apr 5, 2012

Traded a Jaguar XJ8L for a new Buick LaCrosse with E-Assist. Had a great experience!Harnish is worth the drive. We love the new LaCrosse for the rival which rivals Jag and for the sound-dampening technology. Did I mention up to 36mpg from a luxury car?

edtcartwright

Mar 23, 2012

My wife and I had been long time Volvo owners, since 1992. We had owned a 2010 XC60, that didnt get the greatest gas mileage and as anyone can see what is going on with the current gas prices we decided to get a Chevrolet Volt. Ive always wanted to buy American and the Volt was a car of value not only value in possible gas savings but value as well with the $7,500 Federal tax incentive and green initiatives. Found out since we are in Washington State we are eligible for a free Coulomb 240 level 2 home charger which will take an 8-10 hour 120 volt charge down to 4 hours. Our sales consultant, Raj Das, is very courteous, respectful, and a hard worker. He goes the extra mile to make sure all my needs were met. In the past when I purchased a new car I would go home and suffer from buyers remorse. I did not feel that way at all this time. Raj was upfront and did not play any games with me, which I really appreciated. I have been spoiled by Volvo in the past and my initial impression of the Harnish Auto Familys, Chevrolet of Puyallup facility is that it is a very clean and modern facility with many amenities. They also have an exceptional service department that is very accommodating and doesnt make you feel like you are inconvenience them in anyway.

2010Avalanch

Mar 18, 2012

I waited several months since my purchase to rate this dealer. My goal was to see how things went after the sale. I have found both the sales and service departments to be friendly and helpful. There were many contacts with the dealership after my purchase to make sure things were going well. Each commitment from the dealership was followed up on and I have been very satisfied with my purchase. My sales person Tucker did not push us via "the hard sell" to make a purchase, which I find a plus for any dealership. I honestly get the impression that the dealership would like to have us as long term customers and are not in it for the short term. I purchased a a GM Certified vehicle. I did have to remind the service department twice that I was priomised a certain level of free service, which I was told came with a GM Certified vehicle. This is the only minor ding I would give the dealership andI would use their service department again.

Gerald Patterson

Mar 18, 2012

I was very impressed with the total professionalizm of this dealership and its employees. I have a background in the car business and I am probably more critical than the average buyer. I do not like a salesman who wants to give me a deal before I can ask questions about the vehicle that might fill my needs. That was not the case at this dealer, but it was at all of their competition. After recieving the information about my new Chevy Cruze the price was easy to agree on. The delivery of the Cruze was very informative and I felt as if they could not do enough to make sure I was satisfied with my new Cruze. They also took the time to introduce me to the service manager, who welcomed me and inofrmed me of their service check in procedure. The bottm line here is it is very apparent that this dealership is really trying to be the best that they can be and I would say they are,well on their way,if not there already.

lovemySS

Mar 14, 2012

This dealership has very knowledgeable salesmen. When I buy a car, I want to know every detail, and they were willing to answer every question I had. They went out of their way to find me the best deal and still get me the car I wanted. I also appreciated that they were not pushy and did not pressure me into purchasing something I was not ready for. I will definitely buy my next vehicle at Chevrolet of Puyallup.

tuscanny6671

Mar 11, 2012

From the moment I first contacted the dealership until the time I drove off the lot with my new GMC Terrain, I felt cared for. They are exceptionally nice people and made the experience as smooth as possible. We traded in two vehicles which created alot of paperwork and effort. They took the time to explain everything to us and pointed us in the direction we wanted to go...purchasing the vehicle of OUR choice. I appreciate them and will do business with them again. This is my second time. I was not dissappointed. I appreciate everything they did for us and will continue to do business with them.

djderosa

Mar 3, 2012

After the power went out at work, I drove down to Chev of Puyallup to test drive a Volt which I have been hearing good things about. I was so impressed with this new futuristic electric car. The sales person came out, Dan, and explained a few items about the car. He was very knowledgeable about the Volt and showed me some the best features - one of which is that it can go 35 miles without gas. Then at night it can be recharged and you get another 35 miles. Well, this fits my situation perfectly since my commute during the day never exceeds 35 miles...and if it does it can be charged at work while I am in the office. Dan was very accommodating and gave me the flexibility of driving it for a while with my wife and daughter. There was no doubt that I wanted this car...but the price was a little too much. The dealership gave me the preferred pricing (credit union member), which beats Costco's pricing - by enough to keep my business at Chev of Puyallup. They broke it down as a monthly payment with my trade-in and it was still too rich for my blood. Well, a day or so went by then Dan and I talked; we came up with a Lease option. After reviewing my situation of driving less than 12,000 miles per year, the trade in (which would cover the down payment on the lease) and the incentives Chevy had on the vehicle (security deposit waived and first month included) - it was a no-brainer. Dan and I talked that Sunday night and Monday morning he broke it all down for me - easy for me to understand. Working as an Engineer for a profession - I am a clearly a numbers guy. WIth my low monthly lease payment and never (90% of the time) having to pay for gas again, the car will only cost me $50 a month to drive over my previous car. I have owned BMW's, Jaguars, etc and I have never owned/leased a car this fun to drive with this low of a payment. Usually I get a buyers remorse after I buy a new car, but not this one because of the benefit of never having to fill up with gas. I am so into the car that I read the entire manual and researched how the electric motor works - I am amazed at what has been accomplished by GM. Now I know why it was the 2011 Motor Trend Car of the Year!

Patty O'C

Feb 25, 2012

After dealing with Saturn of Puyallup since 1995, I was disappointed when the dealership closed. I was quite happy that Chevrolet took over the Saturn service and I'm still able to deal with Ken and Louanne from Saturn. This service department goes above and beyond - I have inconvenient work hours and it's usually not possible to wait for my car during service visits. The dealership has always provided me a loan car, even paying for a rental vehicle when their own loan cars were not available. On the one occasion that I did wait for my car, I enjoyed the very comfortable waiting area, with complimentary coffee and juice, comfortable recliners and wi fi. The only reason I gave a lower score for quality is that twice now they have neglected to vacuum the car. But overall these guys are an awesome group! And ps - Randy Shields in sales is wonderful!

takacsa

Feb 20, 2012

We had a very good experience dealing width Harnish. All of the people envolved were very professional and knowlegeable makig our purchase painless. The answered all of our questions without any hesitation and supplied us with all of the requested information immediatly. Good people!

sadler

Jan 31, 2012

Looking for a special vehicle is a very time consuming, stressful and often difficult undertaking. Most dealerships just dont have the staff with a grasp of the vehicle, performance capabilities, options and longevity selling these cars to customers. This is the third Corvette Ive purchased in the past 10 years. Two from Friendly and this one from Chevrolet of Puyallup. The last two were sold to me by Dan Rector. I have been impressed with Dans customer service, professionalism with the sales process and knowledge of Corvettes. Dans methods sell cars, makes buyers happy, satisfied with the deal and proud of the vehicle. This keeps us coming back. Historically your shop has not carried a great selection of corvettes and I was looking elsewhere. I came to your shop because of Dan Rector. I have a great deal of faith in Dan to put me in the right car at the right price. Your receptionist and finance people, that I had contact with, were outstanding, helpful and knowledgeable with excellent customer relation skills.

Dan Davis

Jan 12, 2012

Great experience! I will send all my friends and family to see these guys! They have top notch customer service all throughout the dealer ship.

Louis Bierman

Dec 8, 2011

From the beginning our buying experience was absolutely wonderful. A feeling of trust and knowledge was there. Dean knew what we wanted and when the right car was there he called us we went in. What can ya say Dean is first class all the way. I drove away in my 2011 Chev Cruze and was proud, and Dean backed up everything he said and simply put it was done deal. My wife and I would like to also say that Michelle the Finance Manager was totally professional in the handling of the paper work. My wife and I couldnt be happier with Chevrolet of Puyallup and its employees.

sydneybodylogic

Nov 30, 2011

By far the best car shopping experience my fiance and I have ever had. From the second we arrived on the lot, we met a fabulous gentleman, marco, who was knowledgable, patient, and most importantly, didn't hassle us or pressure us. All of the salespeople on the lot were extremely friendly. Dean in the finance department was awesome. He gave us great advice on our financing options and was honest and upfront from the get go. First impressions are so very powerful and the customer service experience was hands down, memorable. We will be lifelong customers with Harnish Auto.

patron69

Nov 12, 2011

Working with the Team at Chevrolet of Puyallup, was the best car buying experience I've ever had. The was very helpful, and not once did I or my wife feel like we were being pushed to make a decision. The vehicle I researched was priced very well, and they were still willing to give us a discount from the already discounted vehicle. Again I would like to thank Tucker(salesman), Steve(Financing Manager), and Trevor(Internet Salesman) for terrific attitudes and wonderful dimeanor.

Denise2011

Nov 5, 2011

Oh my goodness! I was in an auto accident and did not expect to be buying a new car. The minute I met Stacy (sales) he was so laid back and not pressuring me at all. He is so helpful, nice, considerate, funny and a really good person. Then I met Dean Reilly (sales manager) I expected a person of his manager statis to be a fast talker. He was so the opposite. He is just as wonderful as Stacy. HONEST, friendly and sincere. They knew my situation and really made me feel at ease. I even had to do a follow-up a week later, and Stacy took the time out on a sat. to help me. When I find other people who need an auto I will send them to Chevrolet of Puyallup.

BarronFamily

Oct 30, 2011

Our opinion of car salesmen has been changed by the awesome service and low pressure sale during our visit at Harnish. My husband had been in a bad car accident which resulted in the need to purchase a new truck. Chuck Taylor and Joyce Ruth made our experience stress free. We felt like they had both provided us with all the informaiton we needed up front to help us in determining our news. They were both a real blessing, taking care of all our needs in such a seamless process. Chuck had the truck detailed and ready to go when we arrived and Joyce had all the paperwork in order, we were able to arrive at the dealership and drive off in our new truck without a worry. They made us feel like family. We look forward to doing business with Chuck and Joyce and the Harnish Family in the future. They have a real gift in the work they do.

kaestlcj

Oct 30, 2011

I had my concerns about visiting this dealership, i didn't read any reviews and from what sunset Chevrolet told me this dealership was suppose to be very rude. I was very happy with the incredible amount of respect and low pressure attitude the sales person presented me with. The first thing that really showed they cared was when i called and asked for more pictures with in 2 hours i received a video of the truck and a walk through description. The next thing that really impressed me was the fact that the sales manager personally showed me the truck and was super friendly and upbeat. Again a great place, no pressure, no tricks, and great products.

blackmonsc

Oct 28, 2011

Joe Smeall and the Manager that he works with were AWESOME today. I've purchased several vehicles over the past 20 years and have never had this pleasant of an experience. Joe is not a pushy car salesman. He truly enjoys his job and makes sure you are well informed. The entire team that I worked with really had my best interest at heart and helped me save lots of money. I will recommend this dealership to EVERYBODY that I know. They truly care about making you happy and finding the right price that works for you.Thanks So Much for the Great Experience.Sincerely,Stephanie B.

clium

Oct 26, 2011

Chuck was awesome...They have a excellent team. My follow up after my purchase was great as well. Harnish employees go above and beyond to ensure the satisfaction of the customer. Thank you for an awesome experience. I will be back, and tell all my family and friends to purchase vehicles from them. They are always very knowledgeable and professional,and have smiles on there faces. Carleen Lium

CMHarps

Oct 25, 2011

My dealings with Harnish Buick GMC was nothing short of excellent. They have a superior team of professionals who diligently to make sure that they customers enjoy, are informed, and taken care of throughout the dealership experience. From the moment you arrive you are treated as a person, not just someone they are trying to sell a car to. From management down to the recepionist everyone was of the utmost professional. I would recommend Harnish Buick GMC to anyone looking to work with friendly, Knowledgeable, and professionals.Sincerely,Chad Harper

masonm

Oct 23, 2011

We visited Puyallup Chevrolet to look at a truck from their website. We are a four hour drive from Puyallup, so we set up an appointment to see the truck. Eric had the truck sitting in front of the dealership and ready to drive when we arrived. He was able to answer all our questions. During the test drive we found that the driver's side mirror was not adjusting via the control button inside the truck. Eric was quick to get the truck into the shop to get the mirror fixed. We decided to discuss purchasing the truck and worked with both Eric and Dean. It didn't take very long before we were able to agree on a price. The whole process was painless.

melissaj

Oct 4, 2011

The reason I gave a review is that I found these individuals to be one of the best I have dealt with in my 15 years of the agonizing process of purchasing vehicles. These two made it so easy and fun! Eric was very knowledgable and knew what type of vehicle I needed that fit my lifestyle and also knew affordable was key. Michelle was efficient and knew her stuff when it came to the paperwork and explaining in detail so it was understood easily!

Seahawks26

Oct 2, 2011

Tucker Craig was very friendly, and he really helped me decide on what type of car I was looking for, and made me really feel at home. The dealership really worked with my financial situation, and really understood where I was at in my life, and the ability to drive off the light with a brand new car, and not think of it as a dream. I would go there again to buy a new car in a heartbeat.ThanksJason Mendenhall

tallashley

Sep 28, 2011

The experience I had was awesome. I worked with Jim West. From the very beginning,He did a fantastic job. He searched for the perfect car for me that fit all of my needs.He made me feel like I was the only customer that he had to deal with. Even though I know he was a very busy person. He took the time to make sure all of my questions were answered,and I was happy with the choice that I made. I would recommend this place to anyone and everyone I know.

Infinite-T

Sep 26, 2011

I knew exactly what car I wanted (2011 Camaro RS), I had driven it before and just went down to make a deal. The sales staff was nice and friendly, BUT; The car was parked in the back lot surrounded by trash laying on the ground and was covered in pollen, water spots and bird poop.When I was looking at it it was FILTHY and hard to inspect the finish of the paint. As I was looking it over, I asked the salesman when the 2012's (Camaros) would be in stock. He told me, "about 6 months" (it was Aug 2011). I asked, "Are you sure? Other dealers are getting them in now". He said, "Yup, but not us". I later asked the sales manager the same question and he said, "I don't know, but it will be a while". No more than a week later, they got some in...So I went in to drive a deal, and that went down as expected. The usual back and forth and fast talk and number spewing, and same thing with the trade. I probably could have pushed harder and gotten a little better deal, but I really wasn't in the mood. So we settled on a deal I felt was acceptable... but not great. But the car was a rare color and had the exact options I wanted.The next 3 1/2 hours (yes really) I spent waiting for the loan guy with the paperwork. I had pre-approval through my bank and planned on using it. The load guy came up and told me I could get a whole 1% lower if I went with some other bank, I was reluctant but accepted after he told me it would save me over $20 a month ($20x72 months = $1440). So, finally it came time to sign all the papers. As we went, it came down that my loan was only lowered by $4 a month with this other bank... HUH? How is that possible? He said he could re-write it again if I wanted but it would take more time. I already waited nearly 4 hours JUST FOR THE PAPERWORK! So i said, no just do it. Now, this bank has horrible service CHARGES FEES to do buisness and screwed up my auto-payment so my first payment was LATE then charged me a late fee!By the time the car was "delivered" it began to grow darker outside.The car was pulled around front about 20 minuts AFTER all the papers were signed. The car had been "washed". But it looked like they either had taken it through a cheapo car wash or had a fundraiser car wash do it. There were missed spots, smudges and water marks all over it.. but i just wanted to go home. The inside was "cleaned" also, but was smudgy and smelled like someone spilled a whole bottel of Pinesol on it. I looked over it the best I could (dark outside and still dirty) and headed the 4 mile trip home.The next morning I drove the car just a few miles to the store and back and decided I would give the car a good propper cleaneing. As I was washing it I noticed two small door dings on the passenger side, a suff mark on the front bumper and some dings in one of the wheels, and one of the tires had a chink of rubber missing from the sidewall! My new Camaro was "pre-damaged"! It also had some bad water spot stains and swirl marks that had to be professionally buffed out. I called the dealer that day (Sunday) about the chips and dings and they told me I had to call the service department on Monday. So I called again the next day (monday) and the service guy told me they would fix it if I could prove it happened at the dealer before delivery and; "Good luck with that since you have had the car for two days".I told him I tried to call the very next day and they were closed and that I had only put 12 miles on the car since I bought it. He just said, "Prove it happened here and we will fix it, if you can't prove it, we can fix it but will have to charge for it."Seven weeks later, I STILL dont have my licence plates and I now have a service claim with GM about the dealer damage. If this is the way they treat their brand new cars on their lot I would not trust buying a "new" car from them and I am not so sure I would trust them with the car again to do any service to it. It doesnt seem like they take care of their cars or customers. I now have the automatic payments working propperly but pay $10 a month for the service, so it is actually costing me $6 a month MORE to use this suggested bank with a 1% lower rate than it would at my bank.. is someone getting kickbacks?With all the great reviews of this place I expected better. I have actually personally turned 3 people AWAY from this dealer and also spread the info among the local Camaro club and showed them my "dealer installed damage".

robnowak

Sep 16, 2011

Paid for new part with specific instructions on removing OEM grease and putting new dielectric grease on ignition switch. This request was noted, but it was not stated that it was actuall performed. Brought back to dealer after several days of trying two, three or four times before car would start (on every morning for several days). Explained it does not start right away when cold. Naturally, we were in a heat wave, and they claim it started each time they tried it. Left if over night, and waited till close to closing time, and they never called. My wife and I came in, and they said they were not the team that handled the car, so they did not know we were waiting for it...took several minutes for them to find the paperwork. Naturally, they claim it started right up. They did nothing to diagnose the car. This is an ongoing problem with Saturns, and is inexcusable. My wife and I stopped coming to this dealership when GM bailed on Saturn, as we noticed a decline in service quality. It had been a long time since coming here. We both have Saturns. We are so turned off by your very poor customer service that we have both decided we will not only never patronize your dealership again, but, we will never purchase another GM vehicle...ever!

sprietsma

Sep 14, 2011

I found the car that I wanted, Eric called me back, Michelle did a awesome job getting me approved and I am driving my dream car. These guys are great!!

DavidKariDasher

Sep 9, 2011

We were in touch with Chevrolet of Puyallup back in May, but despite wonderful service and follow up, chose not to purchase at that time. Earlier this week (September 6), we discovered that our truck was unrepairable and we needed a vehicle that day. We called Kari at the dealer and she started doing some research and then told us to come on over. We arrived at 7:30 pm and she already had a vehicle for us to test drive. She is so engaging, knowledgeable and professional that we couldn't help but be charmed by her enthusiasm. Between that and the solid test drive of a Saturn Vue, we were won over and started the financing part with Dean. From the start, he was very open to our financing needs and came back within 15 minutes with exactly what we had asked for. He is equally engaging, professional, and knowledgeable so we felt very confident that the deal he presented us was fair and doable for us. While we waited for Michelle to complete the paperwork for us to sign, we munched on trail mix, viewed pet photos and swapped stories. We were absolutely impressed by the level of personal connection we were able to create with Dean and Kari - engaging, knowledgeable and professional is to be expected, but this was the icing on the cake! Working with Michelle to complete our purchase package was a further extension of what Dean and Kari had already started with us - we knew we were being taken care of by three very caring people. It was a joy to work with all of them and will definitely come back to them when it's time to replace our new used car!

Grace Bossuyt

Sep 3, 2011

Dean went above and beyond what other dealers failed to do for us.He was extremely informative about our purchase,answered all our questions and then some. He made us feel very comfortable right off the bat! He worked within my budget to give me the best possible deal he could. He is a very kind and positive man.Marco too,was very knowledgable of my car and all of it's gadgets! He was kind,polite,comfortable to be around and answered any question we had. All in all, it was a pleasure to work with them and the rest of the team. They made it a great, positive and easy purchase.We couldn't of asked for a better experience purchasing a vehicle.

blwalder

Sep 1, 2011

Outstanding customer service. Sales representative Randy Shields was fantastic. Everything about the experience exceeded my expectations. I'm ecstatic with my 2011 Chevrolet Equinox LT1. Highly recommend this dealership. They go out of their way to satisfy your every need! Thank you Chevrolet of Puyallup. Briana Walder

ernett32

Aug 24, 2011

I PURCHASED CHEV CRUZE FROM HARNISH IN PUYALLUP AND HAD THE BEST EXPERIENCE DEALING WITH THE PRESIDENT, FINANCE MANAGER AND THE SALESMEN. Thanks to all

skeltonerin

Aug 24, 2011

Chevrolet of Puyallup was BEYOND superb! So great in fact, that we ended up going back to buy a second vehicle within a week! Eric Uebelacker was over the bar of excellence in his assistance to us in finding exactly what we were looking for both times. Steve (the deal man!) was more than helpful and got everything done in record speed for us. Jeff Matison had me in and out of there signing the papers in the little amount of time I had between work & running to square away my kids. Chevrolet of Puyallup has gained lifetime customers in this family! Thanks for everything!!!

leetara2073

Aug 18, 2011

I drove all the way to Puyallup from Salem, Oregon because of the negotiations and workability of Mike Cady and the genuine assurances from Randy Shields that we could come to terms on my bottom line for a 2008 MINI I found on line. Even Car Guru had rated this as a great deal. The carfax checked out so I drove up. They gave me a reasonable amount for my trade in and Randy was wonderful. He was terribly busy but made sure to call and text directions so I wouldn't get lost and then made me feel wonderful about the driving experience and what they could do for me to financially make it a viable deal. When we found an issue with the bumper, they didn't try to swindle or act as though it was my responsibility in any way. They ordered the part, ate the repair costs, (and we all know bumpers are ridiculously expensive!) and plan to deliver the car to me all the way in Salem. They let me use one of their 2010 Chevy Cobalts in the interrum and have been conscientiously working to keep me in the loop about my MINI and the status of repairs. I haven't even gotten my car yet but I wanted to praise this group for their professionalism and willingness to take care of me as a customer. I am deeply impressed and after dealing with people here in Oregon, I just may take business all the way to Puyallup, a 200 mile drive just to be treated with respect and patience that these folks exemplify. I loved all the folks I talked with there, the financial gal, who is a whiz, and the other sales and financing staff. Even the manager who assessed the damage when we found it was the epitome of grace under pressure. I would recommend these wonderful people to anyone. Lucky Washingtonians who don't have to drive so far to get to Puyallup!

bambi2

Aug 9, 2011

I went in for service on my Saturn Asta. Deciding to look for a car easier for my husband to get in and out of, I went into the show room and was greeted by Kari and Dean. I explained my delema, and Dean showed me the Chevy Impala. Dean checked my credit score and my husband's and Kari and I went for a ride. What an experience!Back at the dealership, Kari told me the price and payments and how they could get me into this car and take care of the residual on my Saturn. Things were looking up! I didn't even tell my husband what I was doing, so imagine how surprised he was when I picked him up in Olympia in our new car. I didn't feel and high pressure salesman ship. Just straight-to-the point deal.

barkerk

Aug 6, 2011

The buying process at Puyallup Chevrolet was as pain-free as it possibly could be. Everyone was beyond friendly, more than accomodating, and geniunely interested in making the sale as easy as possible. I would definitely recommend this dealership to friends and family. I rated the dealer a "5" on every level because this truly was my experience at the dealership.

bryansandy

Aug 6, 2011

Best experience we ever had. Eric Uebelacker was friendly, informative, competent and went out of his way to accommodate our needs. Michelle Owen worked hard to find the lowest possible rate and term for our loan. Great dealership with a great staff!!!

susanburbano

Aug 3, 2011

A friend of ours purchased a car there and suggested that we do to this dealership. The first thing that you will notice when you purchase a car through this dealership is that they are not pushy. We are a military family and they bend over backwards to make it accomodating for you. The staff is fantastic, you know that they love what they do.

RayanLinda

Aug 2, 2011

This is my second time at this dealership, which indicates my complete satisfaction with them (if not so I would've not returned. I was treated with respect and courtesy and my needs were understood (especially by Dean) and taken care of by the professionalism and friendliness. I was treated like family! I have no problems recommending the dealership and employees to any one !!! Thanks so much for your help!

woneal

Jul 14, 2011

Great experience with Chevrolet of Puyallup. Thanks to Eric, Dean and Michelle for everything. They went the extra mile to make sure I got the car I wanted.

joechristi

Jul 11, 2011

Our experience at the puyallup Chevrolet dealership was great! The dealer was very friendly and honest. We were in and out in a short amount of time. Our overall experience was great and we would defiantly recommend this dealership anyone looking to buy.

balmer

Jul 9, 2011

Eric Uebelacker was a pleasure to work with. He was very easy going, answering our questions about the car without being pushy. His product knowledge was excellent. We first contacted Steve Zamberlin over the phone. He was professional and patient with our many questions regarding the inventory and what cars might fit our needs. Steve Zamberlin, Eric Uebelacker and the F & I guy, were professional, courteous, fun to be with and they made the sales process extremely easy. He would highly recommend this dealership to others.

gomma12

Jun 23, 2011

Great experience - wonderful followup even on the older of the two cars I purchased. I would recommend them to anyone looking for a new or used vehicle!!!

57chevrolet

May 9, 2011

Mr,Mullis was very helpful, Polite and very proffesional.His Manager Im not to sure about, as he attutude was that of some one who is of much higher statue then myself. He was not willing to deal on the price of a car and more concerned in if he was making a buck not allowing a good deal to the customer.The finance manager, and the salesman are the only reason I would be willing to return to Puyallup Chevrolet.Dennis M Steever

Harlowe

Apr 24, 2011

We were given a fair trade in value for our car, and the dealer's bottom line for their new vehicle - no haggles back and forth. That was very much appreciated.In the end, they did exactly what they said they would do, and that is what should be expected.

wagnert

Apr 15, 2011

Our visit to Puyallup Chevrolet was great. Steve Hazlett our sales person was helpfulin answering all our questions.Then let us have the time to talk it over without being pushy. He even took the car out of a show so we could test ride it. Our time atthe dealership every one was friendly from the manager to the finance women. They finished our paperwork quickly and let us be on our way to finish our day.I will an have told all our friends and family about the dealership. And that they would be happy buying from them.Thank You,Teri & John Wagner

elmartin

Apr 14, 2011

I had test driven the same model car elsewhere and had contacted every dealer in a 150 mile radius that had the car I wanted on their lot. I had done my research and determined what I believed to be a fair price. I'd already contacted two other dealers on the same model with nearly the same options without coming to a satisfactory deal. Jeff didn't try any misleading tactics and I purchased my vehicle at the price I wanted. Puyallup was over an hour from my place of residence. Jeff worked with me over the phone and I had a deal worked out before heading to the dealership. I wasn't surprised with any additional fees upon arrival.When Karl attempted to push the theft deterrent system, car sealant, and extended warranty on me at the end he wasn't overly pushy, just doing his job attempting to sell the extras.Everyone was friendly throughout the experience and Jeff followed up after the sale to see if I had any issues with my new car.

sstone_0454

Apr 13, 2011

The reason i gave these ratings is because i think ken and wayne did a really good job to help me get the car i wanted. They did alot for me as to getting the car from the lot down the street and working with the financial person to get it at the price i could afford. Im really gald they helped me.

corvette.69

Apr 8, 2011

From start to finish, Mike and Dean were great!! I felt that they really cared about the car they wanted me to drive, they spent the extra time to explain everything I needed to know about the car I bought. They were very thorough and answered all my questions. It seems that over the years customer service has not been about the customer anymore... but Mike and Dean have shown me that there is still TRUE CUSTOMER SERVICE in the industry! :) I will recommend my friends and family to go see Mike and Dean at Chevrolet of Puyallup!!!

Kevin McClure

Apr 6, 2011

Ken was VERY straight forward with me which you don't expect with a car salesperson. The finance manager worked hard to get the payment to where I wanted it per month. Very pleased with the car. I would recommend this dealership to anyone the sales staff is great especially the older guys who have been there awhile they are very experienced and easy going also funny.

ljblack0909

Apr 4, 2011

I would like to thank the EXCELLENT service of Mr. Philip Tompson. His sales experience was well displayed in his people skills. I believe every salesman in this shop should look to him as an example of quality salesmanship. Thank you for your time. #1!!!

harringtonw

Mar 24, 2011

Customer service great, good communication's with email and phone. Ken was very informative and went over car details very thorough, he was friendly and wanted the very best job done for us and made sure we were taken care of. Thanks for a job well done!

dukej

Mar 23, 2011

Excellent overall! I was very pleased with the final deal on my new car. I had a trade in that had been in four wreaks, I was very blunt on its condition and they still worked with me in taking the 2008 chevey avio5 as a trade and a down payment. They were very encouraging on making a deal! Eric was excellent to work with as my salesman and Steve helped make it happen ... simply great and encouraging... I was rear ended at 50 mph and in my trade-in approx. two years ago (no fault) and I'm still hurting physically from that accident.. its a relief to trade the car in and turn a page in my life...thank you.. Chevrolet of Puyallup.

PriscillaL

Mar 22, 2011

Brandon & Dean get A+++++ for outstanding caring and helpfulness. We had to buy a car due to an accident so we weren't sure what to get. No pressure, smooth going. It was a difficult decision made easier. We just wanted to say thank you so much!!Ken & Priscilla

11Cruze

Mar 21, 2011

Randy Shields and the rest of the sales staff made the experience quite pleasant. It has been over 20 years since I purchased (or leased) a new car and the thought of going in and dickering and the race back and forth to the sales manager scared me to death. None of that went on. I told Randy what I could afford, what I had for trade and what I had for out of pocket and he found the right car for me.I will be bringing any of my friends and family who are in the market for a car to Harnish and I will be back for my next car (I dont plan on keeping the Cruze for 21 years).

Carmi

Mar 15, 2011

I was looking to buy a GMC for months now and 3 months ago, I visited Harnish. Mike made us feel welcomed and I didn't feel any pressure from him. So I told him that when I'm ready I will be back and will look for him.Last weekend, I did go back and bought a brand new 2011 Terrain. I love Harnish's impeccable customer service. Mike did a good job in finding the right vehicle for me and Ruth Joyce is excellent is finding the right rate. Overall I am very happy with Harnish. I will recommend your dealer to friends and family.

BrowderJ

Mar 14, 2011

Our Salesman,Ken Brett was outstanding in focusing on the exact type of vehicle we wanted and was also outstanding in locating the vehicle. He found it ~ we bought it.Dean, sales manager, was exceptional in supporting the sale and in giving us as much time as we needed while we completed the purchase.Both representatives were always timely in answering our questions, in following up with us, and very friendly at all times.We highly recommend this dealership.

RayanLinda

Mar 14, 2011

Asking for 250 chacters is way to much for what can be said in just a few words or less. Great people for example ,or fantastic relations,or memorable expierence,or etc., etc., etc.. Now I am scratching to come up with the required amount of characters to complete this review. Wow I made it. It can all be summed up in;"My people were great".

wtmurray

Mar 13, 2011

Brandon was very helpful and personable. When we were asking questions if he didn't know the answer he would find out for us. He was new to the dealership and had just completed his training with Chevrolet of Puyallup. It was altogether a very good experience. It was a friendly atmosphere, they even welcomed our two large dogs inside to visit.

SSSL

Mar 12, 2011

I have been a customer of them for a long time. Every one there is great and friendly. I personally will not buy a car from any other dealership. The people that work there all care about the customer and treat you like family. The sales manager Dean is the best he cares that each ustomer leaves happy and with what they want. Mike Waller is the greatest he will makes you feel like you are the only important person to him.

cocopony

Mar 6, 2011

Very easy to deal with and very accommodating! Did most of the deal over the phone. All paperwork went very fast. Very polite Very easy to deal with and very accommodating! Did most of the deal over the phone. All paperwork went very fast. Very polite

shirka

Feb 27, 2011

My wife and I had found a truck at another dealer but did but didn't care for the dealership.We went to Chevrolet of Puyallup to look around,we talked to Steve and let him know what we were looking for. In the course of the conversation we mentioned the other truck and that we didn't care for the dealership.Steve offered to bring the truck to his lot for us to check out so we did.On further inspection of the truck it really didn't meet or needs. Steve spent the next 4hrs helping us decide on a truck and we drove away in a new 2011 Silverado.AShirk

daugherty

Feb 26, 2011

My wife and I found Puyallup Chevrolet people a pleasure to deal with. They were friendly, courteous, and answered all of our questions. We were presented with multiple purchase options and given a fair deal. I would recommend anyone in the area looking for a Chevrolet to try Puyallup Chevrolet.

andrewreilly1

Feb 22, 2011

Had a great time buying my first new car. Dean and Michelle were wonderful to work with as was the whole staff.Sure like the new dealership and love my 2011 Chevrolet cruze.I want to thank the detail dept.for making my new cruze look so good. You guys rock....

paceb

Feb 20, 2011

The dealership was very pleasant, clean nice area, refreshments,nice staff all aroundfrom sales to Finance. Steve was outstanding he answered any questions, went with uson a rest drive and was very informative.Buying our new Chevy was a very pleasantexperience and Steve was there thru the entire process.

taramiller

Feb 19, 2011

I had been looking for a Tahoe for about a year. When I went to Chevrolet of Puyallup I knew exactly what I wanted and I found the perfect car there! Everyone was very helpful and personable. It was a great experience and they have gone out of there way to make me happy.

Nathan Mathieson

Feb 14, 2011

I went to Chevrolet of Puyallup because my dad lives in Puyallup and I was taking him with me for final evaluation of several vehicles. We went to Chevrolet of Puyallup to evaluate the new Cruze. Phil was very knowledgeable about the differences between the different types available (LS, 1LT, LTZ..). Phil was very freidnly, no pressure or hard sale tactics (unlike some dealers I have visited). When I decided to go ahead and move on a particular vehicle Dean came and showed me the vehicle info and we confirmed a price. Dean brought us several examples of different rates (the range within I could expect to fall given my credit) and explained the particulars of auto financing. It was very informative. Based on our discussion we decided to querry several specific financers for rate bids. Michelle was very helpful in leading me through filling out paper work. She provided good explanations of each item, answered questions and didn't use any "scare tactics" to try to sell any dealer added services.I would absolutely recomend (already have) this dealer to friends looking for a Chevy.

wests

Feb 14, 2011

Steve Hazlett was easy to talk to and made the waiting time go by quickly with conversation! I would recomend this dealer above all others, this was the easyest vehicle I have purchesed. No pressure sales!! the whole sales dept. was accommodating, Although the other sales people need to let Steve know when they are pitching in on Pizza for Lunch so he is not left out next time!!!!

#1Saintsfan

Feb 13, 2011

We have been dealing with Randy Sheilds (SATURN) for 17 years and I will not deal with any other person. He will do everything possible to get the best deal for you. I have bought 7 automobiles from him. Rob Heath(service Manager) and his service department has always gone over and above for us. I would recommend this dealership to everyone.

ryahem2

Feb 12, 2011

Chevrolet of Puyallup has the friendliest staff. They worked diligently to get me into a brand new car. They also helped me to lower my car payment. I have bought 3 cars from this dealership prior and they by far have exceeded all my expectations.

reisenauert

Feb 11, 2011

Being this was the first time I was have purchased a car, I found my experience to be quite easy and relaxed. Steve and Michelle (in the finance department) were both well versed in their products and wanted to make sure I felt as comfortable and secure as I could with this process and purchase. =)

postens

Feb 10, 2011

The dealer experience was exactly what it should be. I found a car online that was within my range, called about it, drove it, and bought it. Everyone was helpful and friendly. This was my wife and I's first time buying a new or used car from a dealership.

crippsd

Feb 6, 2011

A friendly experience.Steve Hazlett was prompt to greet and and give information on the models of interest.He was helpful on test driving several models that I was curious about.He was well informed about recently arrived stock that hadn't been prepped yet which happened to be exactly what I wanted.I recommend him to anyone looking for a new car.It was also a pleasure to work with Dean Riley again.He is quick and happy to explain the financing process to the customer.These staff members want everyone to leave on a happy note.

krausef

Feb 5, 2011

Steve and Dean were very helpful in the purchase of my new truck. I don't enjoy buying cars and they made it painless. They found me the truck that fit my needs and budget and out the door I went. I enjoyed not being pushed to purchase items I did not ask for or want.- thanks

jcarey

Jan 14, 2011

I was in the market for a new truck, found a 2010 used one one I liked at Chevrolet of Puyallup and came in to look at it. Met Steve Hazlett, he took care of me. No pressure sales, which is the way to be with me. A great first experience with buying a car from a dealership. I will go back and also have already reccommended others to go to Steve. Good people working there, even sitting waiting for some negotiations to be hashed out other salesman were talking with me about life, sharing stores and alike which made it personable.I love the truck! Thanks Steve!

ackermank

Jan 8, 2011

Our experience with Chevrolet of Puyallup was great. We felt welcomed and comfortable the minute we arrived on the lot. Steve Hazlett did a great job listening to our needs, wants & desires and worked hard to find a vehicle that fit us. Steve succeed in finding a great vehicle for us, all with a friendly and positive attitude. We also worked with Michelle Owen in finance and she too was quite friendly and helpful. We appreciate their hard work and compassion with dealing with our two little daughters during our car shopping experience.Thanks! Scott & Kassandra

custerl

Jan 1, 2011

Eric and Steve were very nice and easy to work with. They understood what type of vehicle we were looking for and able to provide it quickly. All other staff we came in contact with were very friendly and made the exeperience comfortable. Michelle in fanance was very knowledgable. The only bad thing I would say, after coming to a decision and price, the wait for finalization and out the door, took longer than we would have liked.

friersonb

Dec 27, 2010

My experience with Chevrolet of Puyallup was great. Steve Hazlett was our salesman and he did a great job in understanding what we needed. Even though this is a Chevrolet dealership we walked out with a Subaru because that was what we were looking for. This dealership goes out of its way to meet the customers' needs. Overall experience we (husband and I) rated a 4 out of 5 because there were some small cosmetic issues with the vehicle that we purchased that were not addressed. I will recommend doing a walkthrough of the vehicle to make sure there are no dings or scratches, if so I'm sure the auto dealer would fix it. I failed to do that and because I didn't notice a 1/4 in rust spot on the hood of the vehicle at the time of purchase, the dealership would not fix it. It is understandable that the dealership would not fix things after the vehicle has been sold because it could have happened after you purchased the vehicle. I still enjoyed my experience with this dealership and would recommend it to anyone who asks.

halleyl

Dec 23, 2010

STEVE WAS VERY HELPFUL AND REALLY KNEW HIS STUFF. HE HELPED US TO GET THE CAR MY DAUGHTER WANTED AT THE PRICE THAT FIT MY BUDGET. WITH WHAT WE SAVED ON THE PRICE OF THE CAR I WAS ABLE TO GET AN EXTENDED WARRANTY AND A FEW OTHER NICETIES FOR HER. SHE IS VERY EXCITED.

keetona

Dec 22, 2010

I purchased my 2007 Silverado from Ken and I was able to get the best price for it. Ken was very helpful from the very beginning, taking his time and being patient with us. He helped me find a great truck. There were a few hiccups along the way but in the end, I was satisfied with my purchase.

RobertLiv

Dec 22, 2010

I came in to have my old truck repaired via a recall notification. While in the waiting room Lauren Leigh approached me and asked me if I would do a survey for her to which I agreed. While doing the survey Lauren and I talked about the new GMC Denali, 3500 Duramax. She asked me if I would like to take the Denali for a test drive to which I agreed. After test driving the Denali I was hooked! Lauren and the all of the staff were very knowledgeable and extremely gracious. This dealer is great and I am very very satisfied with my new truck experience.

btyson

Dec 20, 2010

Purchased a new Terrain from this dealership. They were very helpfull in showing the product and answering my questions. Once I decided which model I wanted, they worked with me on price and locating the unit. Delivery was fast. The whole staff treated my wife an I well.

mjsmeller

Dec 19, 2010

I have purchased 3 vehicles from Randy (4 total from this Dealership) and will continue to buy more from him in the future. His knowledgable, attentive and non-pressure selling practices make the experience enjoyable. I love Randy and this dealership. In addition to Randy Shields and the other staff at Chevrolet of Puyallup, the service department is great as well. When my vehicles need service, I am confident that my vehicles are getting great care at a price that is fair and competitive! Thank you Chevrolet (Saturn) of Puyallup!-MattPuyallup, WA

evoysh

Dec 16, 2010

This is my 6th vehicle that I have purchased and even a couple weeks later I am still in awe as to the truly best experience I ever had in buying a car. I am a female who did this alone and the diginty and respect I was given was wonderful. I was fully prepared to have to agrue and get my heart rate worked up over a deal, but I honestly felt through the entire process that I was just relaxing with family in my front room. I never once felt pressured, or intimidated and my heart rate never even raised a bit. Stacy, Dean and Michael were all so wonderful and made this car buying experience one I'll never forget and believe me I'll never buy from another dealer. Thank you Harnish Family Chevrolet of Puyallup for truly making me feel like family!

mraganger

Dec 11, 2010

Very friendly and professional people. I had to drive from over an hour a way and they always were there ready to help me. They were able to get me a better loan rate than my credit union for less time!! Was the best car buying experience I have ever had.

amc253

Dec 9, 2010

I started my car search a couple months ago and was never satisfied with what I was finding and who I was working with. Running around from dealership to dealership, car sales man to car sales man, and never finding what I wanted was exhausting. I was ready to give up when my friend recommended Chevrolet of Puyallup. A Chevrolet was not the kind of car I was looking for, but was told they could still help me find what I wanted. So for my last quest to find a car I figured I would give them a try. I started working with Dean Reilly and he was extremely helpful at finding exactly the car I wanted. Chevrolet of Puyallup had the best customer service in terms of making sure I was 100% satisfied and always keeping me involved and informed through the whole process. After all of the doubt and frustration of trying to find the car I wanted, Chevrolet of Puyallup was finally the pleasant experience I was looking for. The price of the car I was given was better than any other dealership in the area, considering the details of the car. I was offered a newer car with less mileage than the cars offered at other dealerships. Every person I came in contact with at the Chevrolet of Puyallup office while finishing the car deal was very helpful and made the process easy and quick, as well as adding humor into the paper signing. I am very pleased with my overall experience with Chevrolet of Puyallup and would recommend this dealership to all of my friends and family.

Blue bear

Dec 7, 2010

Randy has been our sales persos for last fifteen years. We bought many cars from him and we trust him 100%. We wouldn't buy a car from anybody else. He's the best. I love my new car. It's exactly what I wanted. I am very happy the same service people from Saturn is with Chevy now. They are wonderful.

DevinR

Dec 3, 2010

Everything went smoothly on my lease for a new Cruze. Came in and was treated well by Dean and explained the features of the car, advantages to leasing and got to test drive the car for the afternoon before making up my mind. Finance went fast and was very relaxed. Got a great deal and will do business with again.

mhayne

Dec 2, 2010

This was the best car-buying experience we have ever had. We were treated wonderfully from moment we stepped into the dealership. Randy was fabulous. He answered all of our questions and there was absolutely no pressure. We HATE buying cars and if we had not been comfortable, we would have immediately walked away. We looked at numerous options prior to making our choice. We love our car and look forward to working with this dealership again in the future. :)

Dlinder

Nov 19, 2010

My son and I did our homework on a used vehicle, came to the dealership very well prepared, we were able to work out a very good bargain on my new Sante Fe, and I am very happy. They even threw in some minor work on the vehicle after purchase, both the sales manager and our salesman were very professional and pleasant to work with. I would definitely recommend coming to Harnish Chevy of Puyallup and working with Steve Hazlett to find your new vehicle.

singosari

Nov 2, 2010

I have to say that the service at Harnish Auto Family was the best service I have had in a very long time. Everyone was extremely friendly, professional, and had a sense of humor. Say what you want about used car salesmen, but the professionalism, politeness and just plain fun there made me and my husband want to stay and have dinner and a movie with our awesome salesman Walt! Debbie C. and Joyce were a blessing, organizing all the paperwork and scheduling with no hassle whatsoever; Joyce made the paperwork fly and looked beautiful doing it. Totally painless! Chuck, the Manager, is a man of his word and insists on quality and the ultimate in service for every customer -- a combination of respect, ethics, and integrity that you (unfortunately) just don't see that often any more. Although they treated us as if we were, we were not a high end customer this time, but next time who knows? What we do know is that any of the cars that we buy as long as we live in this area will be from Harnish Auto Family, HOPEFULLY from Walt. very sincerely, Teresa Woods-Santoso, PhD Olympia, WA

ovehelgestad

Oct 26, 2010

I checked out the new Chevy Cruze on-line and it showed different dealers that would be getting them in.So I clicked on a few close to my area.I also talked with mike who does the online sales.He told me the different features on the car.I saw the car on commercials as well.He asked me to come in for a test drive.So I came right down and took it out for a spin.Ran very smooth.They told me they had one in black coming in . So they said I could do the paper work to hold it for me and make up my mind when delivered if I still wanted it in that color.i would recommend this dealership.Very helpful and friendly.

Coopersk

Oct 12, 2010

In comparison with other dealers I have worked with, I was not impressed. They could not perform the service in one visit. They broke the seat while repairing it. They had to order parts and then didn't call when they came in - I had to call them. Also all 3 times I have had service they do not wash the car before returning it - in fact ehy don't even vclean up the inside where they were working. Far below other local dealers.

jmcride

Oct 11, 2010

I purchased a vehicle from this dealer about a year ago. After taking delivery of the vehicle I found out that documentation with GM that would correctly identify the vehicle for warranty purposes was never completed. While most of the people I've dealt with have been very nice, I've been getting the run around for almost 10 months and it seems clear that they don't care about resolving the problem. The car business is questionable to say the least. I went out of my way to shop at this dealer based on reviews from sites like this one. I will not do business with this dealer again and would NOT recommend.

millerm

Oct 10, 2010

Below is the reason "why" I gave the rating: I postopned writing this review for a few reasons. First I had to find time - second I wanted to see if Steve followed through with the things we had talked about during the sales process. He did follow through. In addition, the sale was low pressure and time was given to understand "our" requirements for the car. I will be purchasing another used car in the near future - and this will be a dealership and a sales person that I will look up.

usplus6&4

Sep 30, 2010

My Husband and I are giving Ken this great rating because he "Listens" to the needs and or wants and our budget price. He matched us to a car we never even thought of! Of coure we only knew of the size "purpose" we were looking for, sort of, he found us a car that had more benefits to it then we were even expecting! We are very happy with the car he matched us with as well as 2 of our 4 daughters who enjoy driving it as much as we parents do! Thanks Ken for showing us a car that best suits us and our needs. Keep this man on your staff! He KNOWS how to match the car to the needs of the people!!!! Maybe someday we can come back to him and buy another car for a daughter?

brewnum3j

Sep 1, 2010

Steve was great! We have bought both our vehicles at Friendly and the service and sales department have always been wonderful. They have a great service program to where you can earn points every time you take your vehicle in. Kind of like the Safeway card of bargains but at a dealership! Thanks Steve and thanks Friendly!

richardbarber

Aug 30, 2010

Ken and Jim were awesome to deal with, friendly and knowledgeable. We were approved for a payment too high but took it to get our credit back in good standing. Lo and behold, Jim called us three days later to let us know he was approved with another bank for about 60 dollars less a month! This is above and beyond since we had left happy already to just have a vehicle. We will come back to Friendly and recommend them to anyone.

dmacker

Aug 23, 2010

I never feel good buying a used car, most dealerships make you feel like a little used to be honest. When I walked into this dealership not planning on buying a car I felt really comfortable and throughout the whole thing it never changed. Steve Hazelett was friendly and had a great sense of humor (a must when dealing with me). They took care of a couple minor things in the service department and even there they were friendly. When an issue come up on a repair Dean (sales manager) told me not to worry about anything they would get everything perfect for me and they did. Will I come back? Every time I need a car I will and have already told friends and family to head there when they need a new or used car. They will be taken care of and I wont be worried that I refered them. Thanks to you all of you.

hardy2010

Aug 7, 2010

My husband and I went into the Chevy dealer of Puyallup on Aug.72010. We were greeted by a friendly person named Steve Hazlett. He did his best to accomidate our needs. I was very impressed by his willingness to help. I would reccomend them to my friends. He was very kind and welcoming. The staff at Friendly Chevy was just that FRIENDLY. They all welcomed myself and my husband and did what they could to get us into the vehicle we wanted. In the end we left very satisfied in our new 2006 GMC Denali! I plan on going to them for any future car needs!

duarte85

Aug 4, 2010

Michael Cady is an Austanding Sales person he gave us The Best Service and I would most defentaly recommend the dealership with people like Michael working there. If you need a car or truck Michael Cady is the person to go to, and he is Very Friendly!

Seattle51

Aug 1, 2010

AWESOME CUSTOMER SERVICE!!! OUR SALESPERSON WENT ABOVE AND BEYOND!!! WE LEFT THE DEALERSHIP FEELING LIKE WE GOT A VERY GOOD DEAL FROM A VERY REPUTABLE DEALERSHIP!!! WE WERE VERY VERY IMPRESSED WITH DEAN REILLY...SALES MGR...and STEVE HAZLETT...SALES.

c-krest

Jul 30, 2010

We feel like we got a great deal on our truck and it was even better than we thought we would be able to find. We really appreciated the after the sale stuff that Steve took care of for us. Next time we need a vehicle we would have no problem going back to Friendly.

kelliemm81

Jul 27, 2010

You guys did a nice job and we love our car Thank you. I don't have anything else to say hope you guys can sell more cars and ummmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm dunno? YES got 250 Thanks:)

Princessmarie

Jul 23, 2010

Where do I start??? I had a HORRIBLE experience with another dealership. I thought I was getting a SUPER offer, but it just didn't feel right, so I decided to let someone else check it out. From the minute I walked in with a concerned look of worry, I was taken care of by Steve and Eric. After hearing my story and taking the time to review the paperwork I had already signed on Trailblazer, I found out I was completley lied to in almost every aspect by the other company. After getting "out" of that situation, I went right back to Steve and Eric. They immediatley began working with me to find what I needed. Steve punched up on his coputer my needs, and immediatley said "I've got the perfect car for you". It was a beautiful Denali, and Exactly what I was looking for. FIRST TRY - Great job! That night I brought my boyfreind back to take a look, and we both knew it would be just right. I began working with the "other " Steve (Steve2 - Transportation Consultant) - is that his REAL title? :) Anyway, he helped me that night and I met both Steve1 and Steve 2 this morning to wrap up the deal. Steve 1 knew where I wanted to keep my payments and kept trying until he made it happen. Just as Steve 2 was wrapping things up with me, Mr. Eric was back. This truley was a great team effort from some very freindly guys. They turned a VERY bad experience from another dealership into a GREAT one with Puyallup Chevrolet..... I even got a Mexican lunch! Thanks Guys! I can't thank you enough!MariePuyallup, WA

smithra

Jul 19, 2010

These guys made buying my first brand new car, easy and was an awsome experience. It was quick and painless, and they even took care of turning in my rental car for me so I wouldn't have to drive back and forth. I would definitely recommend these guys to my friends and family.