Chino Hills Ford reviews

Ooo329

Sep 5, 2016

I ended up buying two vehicles in two weeks, a explores and focus. Rene by far has been the most honest car sales person I ever had the opportunity to deal with.

David Navarette

Aug 26, 2016

I would higly recommend becausr we had a pleasant experience. We drove 3 hours to the dealer it was all worth it. They also gave us snacks while we where wating. The staff was teally courteous. I feel didnt feel the horrible preasure you get from sales man. Just a really smooth transaction.

Joseph Flores

Aug 25, 2016

The whole service only took half an hour from the moment I drove into the service bay. I never expected to be that quick. Great job!

Debra Dennis

Aug 18, 2016

Fast and easy, friendly and competent service. My second time in for service and I'm sure it won't be my last.

Shawn Pen

Aug 16, 2016

Nick is awesome to deal with, made the entire process smooth and very personable.

Jim Moser

Aug 15, 2016

quick easy friendly helpful down the street

Mariedana

Aug 12, 2016

Mr. Virgil Aguilar gave us excellent customer service he explained what was going to be repaired and went over the paperwork with us in detail. He also explained the vehicle report card to us. The car is in good condition, he let us know when we should bring it in for maintenance.

Michael Wright

Aug 5, 2016

Excellent Customer Service as usual. Car was serviced and delivered as estimated.

Destiny035

Jul 28, 2016

I am so happy with my entire experience at Chino Hills Ford. My sales representative was awesome, he was friendly and happy to help during the entire process. Everyone made me feel comfortable while I was making my decisions and signing papers! Thank you Jonathan Marquez for making the experience of buying a car so enjoyable!

Destiny035

Jul 27, 2016

I am so happy with my entire experience at Chino Hills Ford. My sales representative was awesome, he was friendly and happy to help during the entire process. Everyone made me feel comfortable while I was making my decisions and signing papers!

Daniel Strong

Jul 25, 2016

Johnny was a pleasure as always and one of the main reasons I come back.

Cynthia Dobson

Jul 24, 2016

I brought my (used, certified) 2014 Ford Explorer, that I purchased December of 2015,in for a tune-up. I was very satisfied with the friendly service. Unfortunately, the day I was there, the water was off, so no restrooms. I'd driven from Orange County that day, so that was definitely not a selling point but I was disappointed that my vehicle was not washed, while it was there. I've always had my vehicles washed, when I've taken them to a dealer, for repairs, tune-ups, etc.

James Whittington

Jul 23, 2016

Chino Hills Ford service got my 2012 F150, serviced and advised me of other service I need in the future. Great job!

chris2002cool

Jul 23, 2016

Service dept manager is horrible. The gentleman has no people skills and is very unprofessional. I was voicing a concern about lug nuts being over torqued and damaged for a second time. There was an attempt to replace all the lug nuts with brand new ones but they failed to come through. The aluminum caps were once again loose. When i showed Gordon the manager he he said there's nothing i can do and proceeded to walk away. There was no general manager to speak to and ford customer service said there's nothing they can do except take it as feed back towards the dealer. I bring in my car to be serviced and not damaged. Furthermore when i got home and checked the tires, three of the aluminum caps came right off the lug nut. I guess thats how they come from the manufacturer. Save yourself the trouble and go elsewhere where to avoid the headache.I was told come back another yo replace the whole set of lug nuts. I am taking more time off work to correct an issue they created. Its better to take business elsewhere and not deal with Chino hills ford. Horrible service management to say the least. Huge disappointment after waiting for from 7am to 11am.

Zavala85

Jul 23, 2016

El senor mancia me. Ayudo mucho a buscar lo que nesesita a un buen precio . Y ademas me atendieron en mi idioma que so me hiso sentirme mucho mas comodo.Sin sentirme que me querian presionar me senti comodo y recomiendo este lugar en otros lugares son indiferentes y te sientes que solo quieren tu dinero .Recomiendo chino hills. Para hacer tu nueva compra yo estoy satisfecho con mi camioneta gracias de nuevo

Michelle Vergara

Jul 22, 2016

It is the professional and warm service I receive from Johnny and his staff that keeps my husband and i returning to Chino Hills Ford!

F350guy

Jul 22, 2016

Javier is helpful, friendly and knowledgeable. The journey had some ups and downs, but he was always working hard on behalf of our best interests. Looking forward to a long and happy relationship.

Karen Carrillo

Jul 21, 2016

Love Chino Hills Ford, dependable and honest. Will come back

Hoover Albitres

Jul 19, 2016

I bought a 2014 ford festa, and I was having some trouble with take off. At first I was not helped once I drove up. I don't know the name of the man but I was not helped at all. I called and a person named jay jay helped me and made my experience so much better. It was because of jay jay that I was satisfied and will want to not only continue bringing my car to be serviced but also look here for a new car and recommended this dealership to family and friends.

Ronnie Velasquez

Jul 18, 2016

Ford Explorer 2015 the service was good and fast,the staff was helpful

James Palmire

Jul 17, 2016

team was responsive and actually got the car repaired in a few hours, was surprised that it did not sit all day.

Tim Luke

Jul 16, 2016

Carol, our Internet Sales Manager, was friendly, courteous, and made every effort to help complete our purchase quickly and efficiently.When we were ready to leave with our new Expedition, Carol ran us through all the controls and features; even some of the more obscure ones we wouldn't have found on our own.The Chino Hills dealership was bright, clean, and well laid out. All of the staff were welcoming and helpful. I would recommend them to anyone considering a Ford as their next car.

Somebody's Mother

Jul 10, 2016

Once again, Chino Hills Ford exceeded my expectations.I'm kind of old-school where the car dealer is not your friend, where hassles are to be expected, and fair pricing must be bargained for.However- my experiences with Chino Hills Ford are making me rethink my pre-conditioned horror of car dealers. I purchased my truck used from them, which was a breeze. Small issues were quickly and cheerfully taken care of.This experience was a simple safety check before I headed off with my kid and dog on what ended up being a 3,200 mile road trip in 5 days of driving- quite a journey. I asked the service writer to have all the systems on my F-150 checked and make sure everything was ready to go. Turns out all I needed was an oil change which was fairly priced, and the safety check showed nothing else needing attention.The entire check and service was completed in about an hour while I waited- as promised. My bill was around $40- a small price to pay for the peace of mind and hassle-free prep to take a long road trip in comfort and safety.Our trip ended up being a fantastic journey through 7 western states, visits with friends, and great driving comfort in my little white truck. It will be something my son and I always remember; and not because we had any unexpected vehicle problems!Thanks, Chino Hills Ford... you're changing my opinion of car dealers.

Griselda Bernardino

Jul 9, 2016

Service was excellent my service technician was amazing Johnny was very helpful and friendly

Angela Fox

Jul 7, 2016

I asked them to wash my car. They not only did a fabulous job on washing it, but they cleaned some on the inside, and vacuumed.

Jason

Jul 7, 2016

I like nick . This guy is very funny and kindly. My new car is awesome. I like it. If my friends and mates wants a car, Nick is my first choose. Thanks nick, Thanks chino hills ford!

Jason Yang

Jul 7, 2016

I like nick . This guy is very funny and kindly. My new car is awesome. I like it. If my friends and mates wants a car, Nick is my first choose. Thanks nick, Thanks chino hills ford!

Saturnina Pena

Jul 5, 2016

Rene was very helpful from the beginning . I reached out to inquire about a 2016 Mustang and he followed up with me with all the questions I had . When I finally set up an appointment to go in and see if we could make a deal happen I was welcomed to a lot of friendly faces . The whole staff in general is very welcoming , but Rene definitely made us feel like VIP customers . The hardest part is trying to decide on a final number , but honestly it was made easy and we walked away with a deal we felt was fair ! I was in and out within 3 hours , I was prepping for a longer stay , but was excited at just how quick and efficient the sale went .

Terri Hooven

Jul 5, 2016

JJ is awesome. He is very friendly and professional. I have been in for service twice with our Jaguar and three times with our Infiniti. The vehicles are not Fords but your service department is great.

Xzavia Atkins

Jul 5, 2016

Great service as usual. Rosa the shuttle driver is awesome.

Richard Purnell

Jul 1, 2016

We leased a 2016 Ford Explorer XLT. Nick Hernandez was our salesman and I can tell you that he certainly went above and beyond to ensure we received the vehicle we were after. I worked with several dealerships to see who could get us the best deal and not only did Nick deliver on a competitive price, but his consistent follow up made me feel like I was a priority. I can tell you this was not the case with every dealership we worked with, and that make the choice easy when it came time to sign the paperwork. Once we signed the paperwork the service did not end with a handshake and goodbye. Nick took the time to personally show my wife all the features of her new Explorer. He helped her Sync her phone, showed her the details of the touch screen system, and gave her his full attention with every question she had. In my experience most people move onto the next sale once the deal is done, but Nick stayed with our family to ensure we were satisfied with what we had just signed up for. I will certainly recommend Nick to anyone looking to find a new car, and when our lease is up Nick will be the only call I make to get us set up with our next vehicle. Please keep this guy around as long as possible. His customer service is what made our experience a positive one. Thank you.

Sanford Jones

Jul 1, 2016

I had to return to get a credit on my service payment as I was covered under the Service Warranty. This was printed on my invoice, but I was still charged for the service. I called and had to drive back to get my debit card credited. This was partly my fault, but it should have been caught by the service department.

John Ferguson

Jun 26, 2016

have had warranty repairs done Johnny and Brian have both took care of me. I do s lot of business with parts as well. Robert and Balto take care of me there.

Roger Ledoux

Jun 24, 2016

I Leased a New Fusion Energy and purchased an Explorer Platinum. Carol Salcedo was outstanding in her presentation. Including the test drive, finding the color and type of vehicle I was searching for and at a great price. Worked with us on trade in of our 2014 Fusion Hybrid for the fully loaded Fusion Energy and the trade in of our 2007 Lexus ES350 for the Explorer. Everything went great. Looking forward to replacing my company truck soon.

Kenneth Hatton

Jun 20, 2016

I purchased a 2016 Edge. Carol was awesome to work with. She took care of us and helped us through the entire transaction. Everyone from the sales staff, the detailer, and the contract girl made us feel special. Great customer service, keep up the good work.

John Bryant

Jun 16, 2016

I purchased a Ford F150 pickup.Salesman was excellent. Sales manager was excellent. Great deal and all were anxious to please.

Bonita Gloster

Jun 14, 2016

Your staff was amazing!!!! I received top of the line treatment. I truly felt special. Your turn around time for getting my vehicle back was faster than I expected. I have been talking about Chino Hills Ford all weekend. Thanks again.

Rod Griffin

Jun 13, 2016

Very good service even without Jonny. My truck was completed on time with no issues

Raymond Wilson

Jun 10, 2016

I had purchased a 2014 Ford Fusion in September that same year and have had Chino Hills Ford service it ever since. The service has been great and waiting for my car to be completed each time has been within the time told me. I think Michael Isip, the service advisor, understands customer service. He has made recommendations what I should do for service pertaining to my car and they have been right on track. Customer service seems to be a dying part of many businesses. Michael Isip seems to bring in back. Thanks for servicing my 2014 Ford Fusion. It's been a great car.

Guofang Cao

Jun 6, 2016

Buying a car in Chino Hills Ford is quick and easy.

Paul Stumpe

Jun 6, 2016

Purchased a Ford Fusion Energi Se and couldn't be more pleased with the entire experience. My salesperson Safer was EXCELLENT!!!

Robin Anderson

Jun 3, 2016

Great experience. I called the service department to setup an appointment for an oil change and was told I could come in right then and there. I made it there in 20 minutes and was taken immediately. My oil change was completed within 45 minutes and I was very please. I highly recommend this dealership. The people are always great and friendly, especially Johnny in the service department. He always remembers us and knows all our cars, including the ones that are not Fords. Impressive!

Itsme

Jun 2, 2016

Just purchased my newest Ford (Explorer) from Chino Hills Ford. I have had many Ford over my lifetime, and this was one of the most pleasurable experience. Not only did the Chino Hills Ford staff make it quick and easy, I received a very fair deal from them. I am extremely happy with my new car. If you are in need of a new or used vehicle, I highly recommend you contact Rene Mancia. I guarantee you won't regret it.

Jenna Lee Wetzel

Jun 2, 2016

I am not the type of person to write a negative review however, my experience with this dealership was very dissatisfying. I would not recommend Chino Hills Ford. They appeared friendly in the beginning however, when they sold the vehicle I was interested in they attempted to transfer another similar vehicle from a nearby location (Colley Ford in Glendora) for a fee of $750.00. I asked them to waive the fee because I felt that it was unfair and outrageous. They refused to waive the fee, so I went directly to the Colley Ford and purchased the vehicle the same day. During the purchasing process Chino Hills Ford was contacting Colley Ford and requesting information about the buyer. They wanted to confirm it was the same person purchasing the vehicle. Once my information was confirmed, she made multiple comments to Colley Ford such as do not sell her the vehicle, do not give her a discount, and charge her full price for the stripes, etc. I could not believe the negativity from this woman. My communication was always professional with her via email and I always thanked her for her time. I'm going to do Chino Hills Ford a favor and not upload my emails from this person, but I will make her name known. Her name is Carol Salcedo, Internet Sales Manager. P.S. Carol, I did not get the stripes on my beautiful 2016 blue Mustang. Colley Ford actually discussed the pros and cons on vinyl stickers and there were more negative then positive. I decided to not move forward with the vinyl stripes and I am now getting them professionally painted. Also, they gave me a great deal on the vehicle.

J. Cunningham

Jun 1, 2016

I purchased a new F-150 from Nick Hernandez at Chino Hills Ford and my experience with him was awesome. He has been sending me emails of trucks for a month or so and I could tell I wanted to work with him from the start. He was great to deal with and will recommend him to friends. Sylvia Alvarez, the finance lady, was another story. She was rude to my wife, she was sarcastic to her, and she was very slow after we had already been there for 5 hours. There was a long wait in between shaking hands on a deal and actually starting the paperwork, due to there being other customers with the two finance ladies that were working.

Sylvia Sparks

May 31, 2016

Adam Swaim was very energectic for the end of day end of week and was really cordial.

Denise Castro

May 30, 2016

JJ in service was awesome! Called when he said he was going to and did his best to rectify my issue with my car!

Kellie Robb

May 28, 2016

Johnny had me out of the dealership within 1 hour. He had the alloy wheel ready for me, and I waited in the nice lounge area, and enjoyed my breakfast.

Bruce Asborno

May 27, 2016

I thought the salesman Alan went out of his way to help us. He was easy to deal with. The deal was fair and it was a pleasant experience. Yes I would go back, and I would recommend this dealer to others.

Lee Powell

May 27, 2016

From the speed of the response to my online inquiry about a 2015 Ford C-Max SE to my car sitting in front of my house I could not have had a better experience. Rene Mancia did everything he could to get me the deal I wanted and went above and beyond by personally delivering my new car to my home - 135 miles away - now that is service!!

Che Eun

May 26, 2016

Brake service and oil change. Came in at 3. Done by 4:30. Excellent service.

Kmac

May 25, 2016

Outstanding dealership in service. I have never been disappointed in two years. Just traded vehicles with them and they exceeded expectations.

kmac

May 25, 2016

Great communication, honest and up front. Finance department was fast and efficient. Service department is excellent. Have used service on vehicle purchase from another dealership and Chino Hills Ford far out serviced Hemborg. Salesperson, Nick Hernandez, was outstanding in communication and follow through.

Desiree Lupson

May 20, 2016

Everything went well. I was very happy with my visit.

Michele Folan

May 17, 2016

We had an appointment scheduled, the service department was prompt and very courteous. My wife said it was a great experience. We live in Huntington Beach and she couldn't understand why she had to drive by so many other Ford dealerships for service? Now she knows, thanks!Steve Folan

Brian Ota

May 16, 2016

Nice to know you are open on Sunday. Quick service.

Muhammed Khan

May 16, 2016

Friendly service with positive attitude. Clean new facility with quick service.

Emile Goyette Jr

May 15, 2016

Much better service than what I have previously experienced. The new service manager seems to have made some positive changes. Michael Isip took good care of me and my truck

Joe Leon

May 14, 2016

I took in my truck for service and requested that be returned by 5:00 PM and was assured that it would. I received a call later on letting me know that my truck needed the rear brakes serviced and that it would be necessary to hold the truck until that following morning because parts were not in stock and had been ordered. I thought that this was reasonable and appreciated the fact that I had been called. I asked that my truck be ready by 11:00 AM the following morning and was assured that it would, and actually was. The atmosphere at the service center is friendly, helpful and informative. I am extremely confident with the service provided by Chino Hills Ford, specifically by Johnny Gonzales, the Service Advisor.

Linda Kelley

May 14, 2016

I made an appointment to have my 2007 Ford Mustang serviced. When I arrived, they were very courteous and helpful. The Service Department staff should be commended for their professionalism. Thank you Chino Hills Ford!

Brian Ota

May 12, 2016

Was surprised to find out that your service department was open on Sunday. Oil change took about 1/2 hour.

Margaret Trimble

May 9, 2016

This is the second survey I've filled out. Let's not have any more or my ratings might go down!Sincerely, Margaret Trimble

Jenny Hoose

May 6, 2016

I am always happy with their service and my next car will also be a Ford to continue to use them.

Adam Hoomanawanui

May 3, 2016

Came in on a Sunday as oil was leaking from my mustang. Waited a little long but they got my car in as soon as they could. Entire service staff was helpful and showed me that there was a puncture in my oil filter from the previous oil change at Firestone. The gave me an oil change and Josh put detailed notes in the paperwork. Good job guys

Gary Marshall

Apr 30, 2016

My Flex was in for it's 65k service and it was a good experience. My Service Writer Johhny is always very professional and polite. He took time to listen to my concerns. He then explained everything that wound be done and their cost. I always feel my car is in good hands with Johnny and the work will be done right. And that's a great feeling. Getting your vehicle returned washed is a big plus. A really nice touch. Thanks for the great service and experience.

Cecilia Minaya

Apr 29, 2016

I like the service but it's way too pricey; makes it difficult to stay as a loyal customer

Jeffrey Milton

Apr 29, 2016

.jj is always great to us. We appreciate his quick wit and positive attitude

Terry Mcmillan

Apr 28, 2016

Your staff was very helpful with my oil change. .I will continue to have my Maintenance done at Chino Hills Ford. ..

Bryan L

Apr 27, 2016

I was shopping around for trucks and had almost settled on getting another brand. Because I kept on hearing about the high ratings (safety, mileage, comfort, technology) of the new F-150, I thought I would stop by my local dealer to investigate. A few hours after stopping by Chino Hills Ford, my fiance' and I ended up driving away with a new F-150 XLT Super Crew FX4. Aside from the truck itself, Asghar was the primary reason we purchased that day. He very quickly narrowed down something comparable to the other brand I had shown interest with similar features. He then helped to address any barriers to purchase (financing, total cost of ownership, factory rebates, etc.), and walked us through all of the paperwork. After the financing was complete, he even helped me pair my phone with the truck's SYNC system. It's only been a couple of weeks , but I grow happier with my decision to purchase that day. If you need a great vehicle, great customer service, and an easy buying experience, I would highly recommend you stop by Chino Hills Ford.

Victor Lopez

Apr 26, 2016

JJ took care of my service in a much shorter time than promised. I'll definitely be back

Barbra Whitsitt

Apr 25, 2016

Customer service rep was very nice and accommodating

Skeeter Georgeson

Apr 25, 2016

As always Johnny is the best to deal with. When he tells you your car will be ready you can depend on it. That why I take my care to Chino Hills Ford.

Michael Bracci

Apr 23, 2016

Your service department was very attentive. Ordered the parts and serviced the car within the promised time period. Heidi was a great help in making sure everything was ordered and follow-up with the warranty service.

Richard Serpa

Apr 22, 2016

Very simple (I like that). Johnny wrote up the paperwork and I got a ride home. Got called sooner than what I thought and got a ride back to the dealership. Done!

August R. Dougherty

Apr 19, 2016

I recently bought a Ford Edge for my mother. Luis Mendocillo, the Internet sales manager made the process very easy. He quoted a reasonable price which fell within the budget I previously had in mind. We agreed to terms and he helped walk me through the process. He was knowledgeable about the Edge Sport and taught me how to use all of the new technology that comes with the Sync 3 package. Angelia Woods also was a big help in navigating the the finance portion of the purchase. A good experience. Thank you for everything Chino Hills Ford and especially Luis.

Anthony Andrews

Apr 18, 2016

Folks there are the best. Carol is internet mgr. who made sure I found exactly what I was looking for. Everyone was helpful from Victoria the Sales Mgr., Jayme the GM and Sylvia in Finance. They all worked to get me the best deal and financing available. I would recommend them to everyone.

Expedition 123

Apr 16, 2016

My wife has taken our 2011 Expedition in twice for an intermittent AC issue. The AC stoops working off and on but the rear AC is fine. When she brought it in the first time, it started working when she took it in. She was told that they couldn't replicate the issue so bring it back when it goes out again. That very same evening, it went out again. This time, we took a video to show the technician the issue. So, the next morning we headed back. Again, the AC started working. When she arrived, she was yet again told to come back when it wasn't working. They cannot replicate the issue. Well, they never even looked at it this time. I understand that it's difficult to address an issue like this but isn't that their job? Isn't there a list of possible issues when the unit does this? Is this the first time this has happened? What would they check if it wasn't working? It's completely unsatisfactory that they just keep telling her to come back. We bought the car at this dealership and have continued to pay to have it serviced here but we will not do so going forward. The rep we spoke to ( Bert) was completely useless. We bought, on Chino Hills Ford's suggestion, the Premium Service Care warranty. It is obvious that they only wanted to upsell us rather than offer us actual Premium Service.

Charlieo1

Apr 13, 2016

Another ford dealer tried to lowball my trade so I left. Chino Hills no hassle got a fair deal, so I think I could have gotten better but I am happy with the deal.salesman was not pushing me .

Nicholas Cerda

Apr 11, 2016

I was very happy with your guys service. It was a good experience. Thank you Carol for you help.

Eric Crawford

Mar 31, 2016

JJ my service writer was great. He is the best. I definitely will be bringing my vehicle to chino hills ford again

Kristopher Campbell

Mar 23, 2016

Nick was great! So helpful in finding the truck that we wanted. Also thank you Mike for helping us get the truck here and a big thank you to Tim for stepping in on Monday when Nick had an emergency. They all we great to work with.

Luis Ford

Mar 23, 2016

This is the second time I had worked with Luis Mendocilla. I always hope for the best of service and I get it each time with Luis. He understands my needs and will do what he has to to meet them. He is a fair, no-nonsense guy. It's a pleasure working with him. I will return for services and new purchases in the future.

racemaager

Mar 23, 2016

I had the pleasure of working with Luis through email and, excellent communication,and immediate response to any and all questions! Even though Chino Hills didn't have the vehicle in stock that I was looking for Luis found one at a different dealer and provided me with the information where it was at so I could see it, not worried/concerned that I would possibly shop there!unfortunately my wife liked the Traverse so that's the car we ended up purchasing, But still a pleasure to deal with!

tb

Mar 23, 2016

I made my appointment to test drive the truck I wanted and the salesman was there with key in hand when I showed up. The process was fast and painless. Great customer service from Rene Mancia and the rest of the sales staff. All my questions were answered with promptness and honesty. I would definitely recommend this dealership if you are interested in purchasing a car or truck.

Danny Stratton

Mar 21, 2016

Cristian Mancia is an excellent sales person. He showed us how to operate the vehicle and filled up the gas tank.

Felix Lopez

Mar 21, 2016

You guys are awesome. I went to a dealership before I went to you guys and the guys over there didn't want to work with me they pretty much said the price is what it is you guys especially TED said he will work with me and get me the payment and truck I wanted and u guys made it happen. Thanks

Jennifer Thomas

Mar 21, 2016

Christian was an amazing saleman. He was a non pressure salesperson who made us comfortable, he was informative, patient, kind and fun to work with!! He is an A Player and I can see him very successful for many years with CH Ford!! Mitch and I loved working with him! ??????

Juan Padilla

Mar 21, 2016

When i visit the chino hills ford location I am always greeted and taken care of as quick as possible. The staff is always friendly and clear. The check up on my 2015 Ford Mustang is always done quick as well!

Laren Elliott

Mar 21, 2016

I truly enjoyed going through the vehicle purchase with Chino Hills Ford and the Internet Manager Nick Hernandez. My new 2016 Ford Explorer XLT 4WD 2.3L EcoBoost is a GREAT driving vehicle. I was lucky enough to locate a specially factory ordered 2016 Explorer with the exact options that I wanted to a tee. The new 2.3 liter 4 cylinder EcoBoost is a real "Torque Monster" with 280 hp delivers 310 lb.-ft. of torque. This engine has the power to pull a large hill without the need to rev up the engine and that is very impressive.Even the third row of seats are quite comfortable for two adults back there.

Skeeter Georgeson

Mar 21, 2016

2013 Ford Fusion for service work under warranty and was given a loner car. I was very happy with the service I received. Johnny is the best to work with that why I continue to goof to the Chino Ford dealer ship for service.

Eric Dahle

Mar 17, 2016

Neil was great and buying experience was easy. Would recommend to anyone that is looking for a new or used car.

Kristine Thomas

Feb 24, 2016

Im just not happy about the negotiating part I feel there is a lot of games

bgoodwin904

Feb 22, 2016

I leased a second Ford Explorer from Chino Hills Ford in January 2015. I had leased my first one in 2013. In June of 2015 my situation changed and I needed a bigger vehicle so I went into the dealer to see what we could do. My salesman, Mike Garrett, was terrific. He did everything he could to help me. However, the FINANCE department was AWFUL and the finance Manager at that time was ru6de and worthless. I was treated like I had no business trying to move up already, that I should be satisfied and figure something else out. Even the sales manager did not try and help. I remember calling and trying to talk with him but never got anywhere. As it turned out, I did go to Colley Ford in Glendora and found them to be more than interested in my business and went out of their way to make me a happy and satisfied customer. As a footnote, I am a Chino Hills resident so I try to support local business. I found it more than worth my while to drive the extra distance to feel wanted.

Gina Watson

Feb 19, 2016

Safeer and the entire team at Chino Hills Ford were awesome! They beat all of the nearby dealerships in price and selection. Jamey Watson, the General Manager , greeted me while my car was being delivered and asked if there was anything he could do to improve my experience . Best car buying experience by far !

mistythompson

Feb 19, 2016

Johnny in the service department tried to up sale me on parts I did not need with a quoted price of $4,100.00 for a high pressure fuel pump repair, when confronted he dropped the price to $3,600.00 (as if he was doing me a favor) - again trying to sell me parts I did not need. When I confronted the service manager Gordon Cook, the written quote went from $3,600.00 to $2,800.00. When I indicated I was planning to contact the District Manager, Gordon Cook gave me the go ahead. Completely unprofessional in all aspects and extremely disappointing. I have purchased more than one car from here, with the most recent sale in 2012 from Neil Warren, who is an outstanding salesman by the way! Aside from Neil, Chino Hills Ford has placed a bad taste in my mouth and I will never trust in their service department again. In fact, I would rather pay $2,800.00 to another dealer than give a penny to Chino Hills Ford. Oh and don't bother asking the online chat rep for the name of the district manager as she has no clue - what a coincidence!Extremely dissatisfied former customer - Misty Thompson

Jason Sapp

Feb 17, 2016

Great experience, knowledgeable salesperson, comfortable lobby

Tamara Farrelli

Feb 16, 2016

The entire car leasing process at Chino Hills Ford went smoothly. The customer service was great and we will definitely be returning.

John Subee

Feb 9, 2016

Great and fast service !This Ford dealership sets a large stride above others.Easy to get to, Fast check in, Friendly & fast service , sets an example.

Naeem Khan

Feb 9, 2016

Great work job done, no complaint :) i will hoghly recommend to my family, friends and co worker to get job done through chino hills ford.

grambo

Feb 7, 2016

I recently purchased a used red with black stripes VW bug convertible at the Chino Hills Ford dealership. I was contacted by Carol Salcedo and made an appointment to see and drive the car. We had a great time driving the car together and struck a deal for me to purchase the car. She was very efficient and had all the paperwork etc. completed very quickly. I was very pleased with my purchase and I am enjoying the fun of driving the dream car I've always wanted to experience. I am a very happy grambo.

Edward Cocks

Feb 6, 2016

I have a Ford Flex Limited, which I purchased at Chino Ford.Very helpful service advisors, especially Johnny and J.J.Good service!

Eleanor Sorsby

Feb 2, 2016

Ken was extremely personable and very helpful. He also assisted me in getting a shuttle since I had not arranged a ride while my car was being serviced. The shuttle was quick and the driver was very professional and kind. I wish I had purchased my Ford from this location as they certainly know how to treat and value customers. If my mustang needs any further services, this will most definitely be my first stop.

Michael Wright

Feb 1, 2016

As always, my service tech, JJ, keep me advised of the progress and the car was delivered on time. He also worked with me to find the most economical service needed for my car. Very Pleased!!

Phyllis Bryant

Feb 1, 2016

great time working with all the women who made the purchase possible

Stephen Peluffo

Feb 1, 2016

Johnny in service is the best!!! But cannot find with is wrong!

Vernon Harrison

Feb 1, 2016

Purchased a 2013 Ford Explorer Limited. Saleslady, Carol and finance lady Angelina were nice, friendly, cordial, considerate and would ask for them again. The service department was just as nice and considerate. All my concerns were dealt with to completion as well as answering any questions that I had. We used the courtesy service and was happy with that as well.

Alex Sy

Jan 29, 2016

The service agent, Michael Isip, did a good job. very friendly and courteous

Mike Curtiss

Jan 26, 2016

Again, your service department did a great job in workmanship, communication and at a fair price. I'll continue to bring you all my Fords for all my maintenance. Thank you!

Jacquelyn Parks

Jan 25, 2016

At first it seemed that Chino Hills Ford was the most convenient location to service my 2014 Ford Escape since I live so nearby. So what makes my experiences there even more enjoyable are the personable, helpful, and professional staff. I trust Chino Hills Ford to service my vehicle efficiently and expertly.

Trevor Douglas

Jan 23, 2016

Our experience was very pleasant we loved Carol's kind and informative attitude. She was extremely useful in information every step of the process and at no point did we feel pressured to buy.

Joann Wright

Jan 22, 2016

They didn't tell me I needed new windshield wipers.

Bill Harms

Jan 20, 2016

Service was Fast, Complete and Considerate-AND friendly.

Juan Carlos Guzman

Jan 20, 2016

came in, got an Alignment on my Focus ST. Got in and out in 90 minutes

L. Kent Elliott

Jan 20, 2016

I had a great experience while purchasing a new 2016 Ford Explorer recently. I really enjoyed working with Nick Hernandez who manages the online sales at Chino Hills. He was extremely helpful and I would certainly recommend anyone who is looking for a new Ford to contact Nick and he will certainly take care of you very well through the entire purchase. L. Kent Elliott

Steven Rust

Jan 20, 2016

Attentive and thorough care throughout the process

Thomas Kyle

Jan 20, 2016

car was finished almost 1 hour after promised. I went in with out appt, and over all I was satisfied

Lorena Banales

Jan 18, 2016

The entire staff from top to bottom were helpful, honest, courteous, and professional. Thank you!

John Nagel

Jan 17, 2016

Fast, friendly service. The waiting room was very accommodating to either relax or catch up on work.

Gerardo Preciado

Jan 15, 2016

Very good customer service. Went to several dealerships and by far got the best deal at chino hills ford.

Robert Bell

Jan 15, 2016

I arrive for quick service and they had everything completed within about an hour, which was terrific because I didn't make a service appointment. Very impressed with service.

Jesse Cruz

Jan 13, 2016

Service was great. Thank you....................................

Jacquelyn Morrison

Jan 11, 2016

The staff was very helpful in getting my car needs/work taken care of. I did appreciate the helpfulness of Michael Isip.

D S

Jan 8, 2016

Job done right. Johnny will take care of you. Fair price job done right the first time.

Eileen

Jan 6, 2016

It is good and helpful. The employee is friendly but the customer close too early at night

Robin Anderson

Jan 6, 2016

My 2014 Ford Escape is the best car ever. I love that it tells me when I need service so I don't have to worry about it. The Friendliness at Chino Hills Ford makes everything so nice and easy. I highly recommend this dealership.

Bernard Barber

Jan 5, 2016

Great, service has improve tremendously since early 2015! Thanks

Bill Dennis

Jan 5, 2016

Traded my Ford Escape with 231,000 miles in on a new 2016 Ford Explorer. I have had my last Ford maintained by Chino Hills Ford and have been very happy with there service.

Brian Mulari

Jan 5, 2016

I always call Michael Isip when I have an issue with my escape. He has always helped me out and I believe that he is always looking out for me. I live in Corona and I pass by 2 other Ford dealerships to get to Chino Hills Ford because I don't feel like they are trying to hustle me. I think that has a lot to do with they way Michael has treated me over my last couple visits

Gina Brokaw

Jan 5, 2016

Michael Isip is always very helpful and knowledgeable about car and service issues. The fact that he was a service tech in the past helps with offering advice or explaining why, how and what to people that don't necessarily understand how cars work without taking advantage of that fact.

Kylie Doniak

Jan 5, 2016

The business was very helpful in giving me the space I needed to decide on a car and then came and was very helpful when I was ready to do and had questions. It was a very nice visit and I would definitely recommend there for someone else who is looking for a car.

Antonia Hughes

Jan 3, 2016

Very pleased with the staff, service was excellent in the lease of our 2016 Fusion we would recommend this dealership to our family and friends.

Claudia Palomo

Jan 2, 2016

The customer service experience in the service department was excellent. They even did a few things extra that I asked them to do at no additional charge.

Shelley Jones

Jan 2, 2016

Car leasing fine but I bought a serv contract I did not want

Rosamari Isong

Dec 31, 2015

I always enjoy coming to the dealership. The employees are excellent, polite and respectful. I'm very satisfied with every aspect of the services I get here.

Garrett Garcia

Dec 30, 2015

Jj the service rep is a great customer service he's does everything prompt and helps with everything he can

Rod Balingit

Dec 29, 2015

Always get great service at this dealership. Fast service and courteous staff. Thank you.

Russell Berry

Dec 29, 2015

Great service and great followup....I hate doing reviews

Vince Spurgeon

Dec 29, 2015

Greetings, thank you for a great shopping experience. Usually the purchase of a new vehicle is not enjoyable. Your staff did a great job and truly understand exceptional customer service. A special thanks to our Sales Representative, Cristian Mancia. Cristian did a great job and made us feel welcomed. I made a career in sales so I quickly recognize a job well done. Thanks for everything and we are very happy with our new Ford F150!Sincerely, Vince Spurgeon

Rod Griffin

Dec 28, 2015

Johnny did a fantastic job for me in the service dept. Of course my truck was just out of warranty after the engine light came on AGAIN. He was able to get it covered under warranty which I am grateful for, and he got me a loaner truck at no charge. When I purchase my new truck, I will definitely look to Chino Hills Ford.

TC

Dec 26, 2015

The Service Representative; sorry I can't recall his name at the moment. He was extremely helpful. He reminded me of the rewards money I had available, which allowed me to get the oil change free of charge. Everyone I contacted that day was friendly and courteous.

Joan Frame

Dec 23, 2015

I purchased a Ford Edge , the staff was very helpful and made it a good experience.I went away feeling very good about my purchace

Brandy Becerra

Dec 21, 2015

They were great and got my car finished quick. I will go back again for sure

Rebecca Williams

Dec 19, 2015

Keith was great. Just two things to improve on. There was a long wait for finance so I wish we could have been kept informed and been able to go over the car better. We had to do it in a rush after spending four hours in the dealership, most of it waiting doing nothing, second the car windshield was not very clean.

Tammy Miller

Dec 19, 2015

Great service. Got me in and out in no time. Explained everything to me and gave me options. Much appreciated.

Dennis Waters

Dec 18, 2015

The service Rep was extremely professional. Curtious .He knew his stuff . Great job .

Michael Green

Dec 18, 2015

Everyone was so friendly and helpful. I really enjoyed my time there.

Joseph Plunkett

Dec 17, 2015

I felt Joe and your service manager went above and beyond the normal to help resolve a question concerning the coverage on my Fusion. Thank you

Shirley Black

Dec 12, 2015

Had brakes done. No problems. Every one was very nice Van driver took me home and brought me back. Works fine. Brakes squeak now, never made any noise before!

Amy Nehmens

Dec 11, 2015

Service was great. Very fast. JJ Jasso was friendly and professional

Julie Bodwell

Dec 10, 2015

Already sent a small message. I was pleasantly surprised that you have More hours and shuttle timeIn weekends as well. Really appreciate the great attention toDetail from everyone .Merry Christmas to everyone.Julie Bodwell

Roy Alvidrez

Dec 10, 2015

My ford c-max and fusion have served a great purpose for the family on road trips to everyday trips. Chino hills ford has treated us with great pride with best experience ever.

Xzavia Atkins

Dec 9, 2015

GREAT JOB!!!!!!!!!!!!!!! EXTREMELY FRIENDLY SERVICE. PLEASE SENDCOUPONS :-)

Lyndsey Helgeson

Dec 8, 2015

Staff was very helpful and friendly, I will definitely be returning.

Janet

Dec 4, 2015

The customer service at Chino Hills Ford was so superior to anything I have experienced at other Ford dealerships! Kenneth, JJ, and Ramona were all very friendly, very helpful, and did their jobs with smiles and positive attitudes. They were awesome!

Carol Conti

Dec 2, 2015

My salesman, Neil, was wonderful! I Love my new Ford Edge!

Daniel Strong Ii

Dec 2, 2015

Johnny in service is outstanding. It would be nice to include a car wash with service again. Other dealers do it in the area. Even a discount at a local car wash would be nice.

Steven Velasquez

Dec 2, 2015

We ended up with two new cars. Nick was awesome and we will recommend him.

Annette Ruiz

Dec 1, 2015

Mikey Garcia did an awesome job. Very helpful and great customer service. I'm ready to trade in my Hyundai and purchase another Ford!

Sergio Minacori

Dec 1, 2015

Very prompt service very professional, great looking dealer very clean and spacious.

Michael Henley

Nov 30, 2015

great service, staff was great and very helpful. The facilities are new and modern

Michael Wright

Nov 30, 2015

Service performed on time as advised. Will be back after 5,000 miles for next service.

Dave Long

Nov 29, 2015

Quick service, convenient location, friendly employees

Ruben Avila

Nov 28, 2015

j j was great i was treated like king. my car repair ,j j kept me up to date on repairs. give him a raise.

Christian Olson

Nov 23, 2015

I brought my vehicle in for shifting concerns. I was advised that it would take time to get a diagnoses due to a high amount of transmission work. The service writer did a good job of keeping in contact. My vehicle was fixed properly and I had no issues. I am very happy with my service at chino hills ford.

Linda Kelley

Nov 23, 2015

Very professional. I'm always greeted with a smile. The staff should be commended for their customer service in the service department. Keep up the good work! Wishing the staff a Happy Thanksgiving.

James Stillinger

Nov 19, 2015

Scheduled service. Jairo was very precise and business-like. Overall maintenance personnel appear to have a more positive attitude since my last few visits.

Mike Dunn

Nov 19, 2015

It was completed before expected time! Good Job!! I would recommend to friends and family to take there cars there for service.

Salvador Franco

Nov 19, 2015

The service department is top notch. The prices are a bit more than non-Ford service shops, but I think the service makes the difference.

Cam Garner

Nov 16, 2015

The service levels were the best I have ever experienced with a car dealership.

Chris Walker

Nov 16, 2015

The service was quick and I was out of there in an hour which is great to not miss work.

Happy Customer

Nov 16, 2015

Chino Hills Ford's sales and financing staff are awesome! They not only helped me get into a beautiful vehicle but, found a finance company with a low interest rate. In addition to the sales staff, the Service Department has friendly, courteous and knowledgeable people. I would recommend this dealership to family and friends!

Michael Simkulet

Nov 16, 2015

The staff was courteous and knowledgeable service was quick and thorough.

Alexander Banuelos

Nov 15, 2015

Had a great experience for a first timer here at chino hills ford, it could not have been better with out JJ

Alyssa P

Nov 14, 2015

Very helpful staff, especially Johnny Gonzales in service who recommended Asghar. A few recommendations I would make: change the generalized survey that is given at the time of sales to the buyer and take more time in preparing a buyers vehicle before taking it off the lot (car wash).

Brian Serl

Nov 13, 2015

Things went perfect! I couldn't be happier. It went faster than anticipated.

Susanna Deakyne

Nov 13, 2015

I feel your service is getting more and more expensive. What you have posted (price) on your board the service writer gave me a higher price. I don't like that. I brought it to his attention. I may have to shop around.

Karen Mcgarrah

Nov 12, 2015

It seems I always have to wait to be signed in when I get there. Once I get signed in, I enjoy the nice treatment.

Miami_Dolphins

Nov 10, 2015

I have no words to describe how good it was. They are always extremely helpfull

TC

Nov 8, 2015

The service reps are always friendly and prompt. They and your mechanics get my car repairs done and in a timely manner. I am very happy with Chino Hills Ford.

Nicole

Nov 7, 2015

The people on your staff in the service department have great customer service. They were very knowledgeable, helpful and accommodating. I will definitely bring my car back to them.

Jerry Jensen

Nov 5, 2015

Thank you for an excellent buying experience. It wasn't my intention to buy a car as I was in the Service Dept to get work performed on my "trade in". I noticed a car on the lot that made me want to work a deal. I had an opportunity to meet Jamey the GM and he got the ball rolling. Quickly, I had a kind, no-hassle team helping me get the information I needed to make a deal. Jamey, the GM, Shawn & East in Finance and my Sales Rep Johnny and Anthony worked to get my deal without any pressure. In fact, they researched my pay-off information and presented me options for making the switch to my new car. I am completely satisfied with my deal and left with smile. As I drove away, I immediately became aware that I did not feel exhausted/spent as I usually feel when finished buying a vehicle at other dealerships. I'm still smiling. Thank you.Warm regards,Jerry Jensen

Claude Edington

Nov 3, 2015

The entire experience of purchasing our new car was delightful. As we test drove two models, we were provided with all of the information we needed to make a decision. Then we were provided with additional instructions before leaving the lot, including how to use all of the high-tech functionalities our 2015 Edge had to offer. And did I mention that the financing process was a seamless experience? Our salesman and our finance rep were top notch!

Richard Riedel

Nov 3, 2015

Jesus was a great help. Thank you for helping us buy a new car,

Sergio Morales

Nov 3, 2015

Joe Avila provided excellent service. Vehicle was serviced and ready as promised. My 2006 Ford F-150 is running like a champ. A big Thank you to Joe and the entire Chino Hills Ford service team! I have recently been bringing and will continue to bring my vehicle here to be serviced.

Michael Green

Nov 2, 2015

Johnny Gonzalez was his usual super self!? We will continue to service all 3 of our Ford as long as Johnny is there to take care of us.

Steven Geary

Nov 1, 2015

The dealership had plenty of stock. Christian The salesman and sales manager were not pushy. Best deal that could be found. Would highly recommend this dealer to anyone.

Karl Darrington

Oct 27, 2015

Very nice service department. Worked hard to give me a reasonably good price.

Ron Sinsabaugh

Oct 25, 2015

Beautiful facility, courteous and friendly service.

Shirley Black

Oct 24, 2015

Had the brake pads replaced for the 2nd time in 5 years. This time it cost half as much as the last time (the car was only 2 years old). 2007 Taurus Everyone was very pleasant. I like the new lifetime warranty that just went into effect this year.

Mike Curtiss

Oct 22, 2015

Your service department does excellent work at competitive prices. My experience has been that you will complete service rapidly, without an appointment, and don't push to sell extras unless there is something genuinely unsafe about the vehicle. I trust your work and you have earned a reputation for your store. It used to be that my belief was, "don't take it to the dealer; you'll pay way too much." Honestly, quality was never a worry. But you provide that quality with service and price - I'd be foolish to take my Ford anywhere else. Thanks

Franklin Bieda

Oct 18, 2015

They should have check for the recall on my car because I forgot I had the letter so now I have to go back

Gene Chang

Oct 16, 2015

Excellent service. Better than my expectation. I took the car in for regular maintenance and 3 recalls on Sat. I thought that I could pick it up on Mon but the car was ready on the same day. I was impressed.

Cat

Oct 14, 2015

well I am so glad to see Bryan was back even if not as manager. He is the reason I am so loyal to Chino Hills Ford. I hope he is there to stay for a very long time! I was just in for a routine oil change on a busy day and everyone treated me great. I got my car back quickly! Thanks and I will be back! and I do recommend you to my friends. My sister just got an older Mustang so the first time she needs service I am recommending she come to CHF!

Cecilia Gadd

Oct 13, 2015

Was very pleased with the service department and "J J" was extremely helpful in getting my car repairs done and taken care of as quickly as possible. I especially appreciate the extra help with the rental car and shuttle service.

Anthony Martinez

Oct 12, 2015

I feel like the financing manager could have been a little more helpful.

Octavio Alvarez

Oct 12, 2015

Easy to deal with no hard selling. People are friendly. Highly recommended.

Burned Twice by Chino Hills Ford

Oct 9, 2015

If I could a negative star, I would but unfortunately, they only allows 1-5 stars.I own two Ford Expeditions and used to take my vehicles to Chino Hills Ford prior to the building of the new facility. They had a young lady (I forget her name) that was a service writer that was polite and seemed honest. After they built the new building, the whole attitude of the place changed.I took one of my expeditions shortly after they had the building rebuilt and they performed work on the vehicle plus I needed two battery terminals changed. I phoned them to find out how much it would cost and they informed me that it would be approximately $150. I assumed that they were going to change the whole terminal and wire assembly but no, they informed me that it would be for the terminals only. I have owned Service Stations in the past that had service centers so I am familiar with repairs. I informed them to not perform the service. I picked up the vehicle and took it to Pep Boys on Pipeline and they changed the terminals for $29. A savings of $120. I phoned them and explained to them what occurred and a manager called me back apologized and stated that it was a 'Mistake', that it should not have been so expensive.Ironically, just yesterday I decided to take my other Expedition for service as I am taking a long trip and I informed my wife that I am going to give them one more chance. When the service writer opened up the hood, my battery terminals on this Expedition were corroded and I pointed it out. He saw it and commented that it is 'pretty bad'. I assumed that they would take care of it by cleaning it up or letting me know if they were past their useful life. They called me this morning and I phoned back and asked for the service writer, I was put on hold for 8 minutes after which I hung up. I called back approximately an hour later and was put on hold once again for over 3 minutes after which I hung up again.When I called a third time, it was time for me to pick up the vehicle. I finally spoke with the service writer having waited only one to two minutes this time. Besides a tire rotation, high speed balance and wheel alignment that I approved, I informed them that my 'Tire Sensor' light had come on in the past two weeks when I dropped off the vehicle. The service writer informed me that TWO tire sensors were bad. I find it difficult to believe that I have never had a problem with tire sensors and now that the light had come on 'TWO' tire sensors have simultaneously gone bad at the same time. I informed him that I didn't have time to fix it as I needed to pick up the vehicle as it was 4 pm. I asked the Service writer when I arrived to pick up the vehicle how two sensors would go bad simultaneously and he said that it is electrical, it is like having two lights go out at the same time. Something I have never seen happen in many years in the business.I picked up the vehicle and drove it home, opened up the hood and staring me in the face is the corroded battery terminals. They didn't even bother to brush them off. I used some water and baking soda and had them cleaned within 5 minutes. Many places do this as a courtesy to their clients. The vehicle was dirty, most dealerships wash your vehicle, this one does not.Needless to say, I will never be taking my vehicle to this dealership again and it is sad that this is the way they run their business.Do yourself a favor, go elsewhere, I know I will.

Aida Gonzalez

Oct 7, 2015

The experience was excellent! Couldn't have went smoother!

Joseph Fellin

Oct 5, 2015

The people at Ford worked hard to get me the deal and also vehicle choices if one didn't work out. They were friendly and supportive with the process. Both Mike Green and Robert Smith made it very pleasant to purchase my Ford.

Karen Perez

Oct 5, 2015

I had a great experience buying my first car at Ford Chino Hills , Rene Mancia was so nice and helpfull

Leslie Strahm

Oct 5, 2015

Service was as expected and keep me up to date from Michael.

Michael Wright

Oct 5, 2015

JJ fully explained what happened to the car and what was needed to repair it.

Susanna Deakyne

Oct 5, 2015

My service was good!! No problems...friendly staff nice waiting room

Salvador Franco

Sep 27, 2015

Customer service was great. The only issue I encountered was, I one price on the phone and a different price in person.

Robert Renteria

Sep 25, 2015

Great staff, no hassle.A real pleasure to do business with.

Aparisio Mora

Sep 24, 2015

We bought a ford escape nick was absolutely great a real help and very polite overall an amazing experience. We never imagined car buying could be so easy.

Jcrhbs

Sep 23, 2015

Outstanding customer service offered thru GM Jamey Watson and Johnny Gonzalez certified 20+ year service adviser in the custom installation of my Train Horn to the F350 FX4 Lifted Dually. Both are an asset to this dealership and local community in their commitment to exilence with Ford Motor Company,Now I have a horn that fits the Monster Ride!Thank you all

John Willis

Sep 22, 2015

The fellows at the Service Counter took my car in right away. While waiting for the "Works" to be completed, they provided me with coffee and donuts. I really enjoyed the visit to my Ford Dealer.

Oscar Burgueno

Sep 22, 2015

Staff was great, facilty was first class....had my morning coffee and had a water bottle just before I took off. Johnny G. The service advisor is great keeping me informed throughout my wait

Tony Garcia

Sep 22, 2015

I had a positive experience. Customer Service was good and my vehicle was ready in within two hours.

Alfred Beam

Sep 21, 2015

I believe Tim was the salesperson and he was really great kind and friendly!

Joshua Arnhart

Sep 21, 2015

I purchased a F150 XLT and im verry happy with it and the service!

Raymond Wilson

Sep 20, 2015

I had purchased a 2014 Ford Fusion about a year ago now and have had two regular maintenance services performed by the dealership where the car was purchased. So far the service has been great. The last visit was under an hour which included a minor adjustment in alignment. I was certainly glad that was checked and fixed. I will return for the next service which I know will be a little more costly but at the same time a little more in depth. Thank you for the training your service techs go through to be able to catch even the small things.

Patricia Kieta

Sep 19, 2015

We purchased a used (2013) Ford Fusion about 10 months ago. We have had standard and re-call services done and have found all personnel to be friendly and knowledgeable. All work has been completed on time and, so far, well done. We do not have family living nearby and do not work in Chino Hills so our co-workers are not from this area, but if we did we would recommend Chino Hills Ford to them.

Milan Romero

Sep 18, 2015

Johnny was great. He was knowledgeable and courteous. Will go back for all my automotive needs

Robert Scharf

Sep 15, 2015

Ford Edge. Staff was polite and courteous. We did not have to wait too long for car to be serviced so we're very pleased.

Amy Nehmens

Sep 14, 2015

The service done to my car was done in a timely manner and to my satisfaction. JJ Jasso did a great job updating me on the status of my car many times throughout the day and letting me know pricing, services needed and approximate time frame for when the car would be ready. He also really listened to what I thought was wrong with my car and had his service department check out all the issues. They were able to not only find the noises, but also found a few additional issues (alignment) and fix them accordingly. The overall service price was expensive and I would have liked to been offered a discount for being a returning customer, but the quality was great.

Andrea Pyle

Sep 11, 2015

Mike Garrett was a great help and very professional. Unfortunately, there a long wait to get my mycar washed before we left but that was not Mike's fault. We left before getting the car washed but he promised a free wash when I could make it back to Chino.

Manuel Torres

Sep 11, 2015

ken was very helpful when I took my Mustang to replace the battery and Alternator.

Elizabeth Reid

Sep 10, 2015

Their quick and courteous service is always appreciated.

Griselda Bernardino

Sep 9, 2015

2013 Ford Edge service was excellent your service technician Johnny was excellent very friendly and knowledgeable,

Michael Horvath

Sep 9, 2015

Usually I stay away from the "Dealer" unless I think that any issue requires a certified Ford inspection or repair. My most recent visit was for a minor recall issue, but I also asked for a front brake job, which I knew I needed. I quoted the local Ford website pricing, and that's exactly what I got. The car was ready sooner than expected, and I didn't have anyone trying to sell me on somthing I didn't need.Good experience from the get go, to pick up.Thank you Ford of Chino Hills.Mike H.Chino Hills

Jennifer Himes

Sep 8, 2015

Once the car finally arrived (it was ordered), Andrew Harris and Mike Green made the whole transaction transpire quickly and flawlessly.

AGalang

Sep 7, 2015

I purchased a 2016 Fusion Hybrid. The sales people were friendly and easy to work with. The salesman was not pushy, which I appreciated. He understood quickly that I knew exactly which car I wanted and did not bother me with unnecessary sales pitch or information.

Marcial Cuevas

Sep 7, 2015

They were friendly and on time , unfortunately they broke my rear brakes lens changing a bulb but have ordered a replacement for it . I hope to get it changed soon

Christy Gardner

Sep 6, 2015

Very fast and friendly service. I was greeted at the door and received service immediately. Rep advised the wait time and it was completed even earlier.

Bob De Vinney

Sep 4, 2015

My service advisor Johnny Gonzales does an excellent job of listening to my problems and communicating with me while my motor home is being serviced and/or repaired. The time in the shop has consistently been shorter than I expected. I hope that Chino Hills Ford can use his fine example to train others in the service and Quick Lane areas.

Diego Plasencia

Sep 4, 2015

MICHAEL GARRETT IS A GREAT SALESMAN. HE WAS HONEST, THOROUGH AND PROFESSIONAL.DIEGO

Joy, Silverio

Sep 3, 2015

The service manager was very friendly , courteous and efficient. And we really find the service made to our car excellent

Michelle Vergara

Sep 3, 2015

I've been taking my car to Chino Hills Ford for many years and I am always pleased with the service I receive, especially from the front line reps, Johnny and JJ.

Jimmie Novak

Sep 1, 2015

The sales people were very nice and knew their cars. Once i decided to buy I did not like the back and forth the sales people add to do with someone behind the hidden door. Them make their sales people look like idiots which they are not. Because of this i walked out and said forget this place. The next day i changed my mind and returned and bought the car. Then they started to play games again with the price of the car and told them what the deal was and if they did not honor it, I was gone. They finally gave me what we agreed upon. The customer service is really not very good. Jim Novak

Jacquelyn Morrison

Aug 31, 2015

I was thrilled to get a much needed car wash as your coupon offered and service person agreed to do after I pointed out that fact. He also processed my rebate for me. I liked the fact that there was no high pressure to do more or buy more than I requested for my 45,000 mile check-up and that my service was completed in a timely amount of time.

Jerry Custance

Aug 31, 2015

easy check in for oil change and easy check out can't complain

Jason Leach

Aug 29, 2015

Great service. Greated once i entered the door ,by my last name.Great feeling everytime.

Juan Carlos Guzman

Aug 27, 2015

Came in around 10am for a nail in one of my tires. Got out of there right before 11 and had the service paid for by the sells lady since I'd only had the car for a few months

Edd Bean

Aug 25, 2015

Went in to buy a Front windshield sun shield for my C-Max Energi. They didn't have it in stock but ordered it for us and only took a couple of days to arrive. We got a great price and we love it. Thanks Ford

Glenn E.

Aug 25, 2015

I really knew Chino Hills Ford since 2007. I like the people then and the sales people now are excellent. The management team is very good and really shows you respect and professionalism. There is really a sense of comfort in dealing with the current staff. Keep it up please.

Henry Banasiak

Aug 25, 2015

no problems ,friendly service....it was my first oil change..

Larry Olivas

Aug 25, 2015

Everyone was friendly and courteous.I had not been to this dealership in a very long time.After tis experience I would definitely go back.

Alexandria Alarcon

Aug 24, 2015

I love my Ford Edge. Great car and service experiences fantastic

Harry Bellinger

Aug 24, 2015

Well managed service department.had too order parts customer service very helpful with scheduling appointment thx

Paul Irwin

Aug 21, 2015

the service manager was great and the service was very good.

Pierre Recinto

Aug 18, 2015

Was a smooth transaction and Laura was very knowledgeable. All questions were answered and Was at peace with my buying decision.

Kimberly Garcia

Aug 14, 2015

We purchased a 2016 Ford Explorer XLT using the Costco program. We spoke initially to Victoria then Neel. Both were very helpful in getting us the exact vehicle that we wanted. Neel was extremely helpful, informative and attentive through the process answering all of our questions. We can honestly say we appreciate the great service he provided as well as our experience at Chino Hills Ford. We found all the other staff we encountered to be polite and pleasant as well.

Reynaldo Nava

Aug 14, 2015

Had to convert a lease to a purchase and to lower the monthly payments. buddy Parker and Rene mancia made it work for me. I will always be grateful for their flexibility and understanding.

Patel

Aug 13, 2015

pricey but its because i run synthetic oil on my 2014 v6 mustang $$80 for an oil change but its worth it for the ford motorcraft parts and the service recieved at chino hills ford in the all new service center witch has a really nice waiting room i live 5 mins from hemborg and i live about 17 miles from chino hills ford i hands down always bring the car to chino hills ford

Alynn Long

Aug 12, 2015

JJ service was impeccable, he made me feel like my car was in good hands and I had nothing to worry about. we was thorough and professional.Allyn Long

Brandie Pacheco

Aug 10, 2015

Usually when I drop my car off for a oil change the car gets washed and vacuumed but not his time. Everyone has very busy lives and this was a perfect time to wash it as it was there all day.

Stephen Peluffo

Aug 10, 2015

Johnny in Service is very good I see him all the time I go in are service.

Manuel Torres

Aug 9, 2015

I had a very positive experience, Ken was very helpful.

Anthony Gonzalez

Aug 8, 2015

Employees are nice,but the waiting for oil change is 2 hours, too long

Hussmann

Aug 7, 2015

Chino Hills Ford is fast and convenient for our business.Charisse was friendly and really made me feel at ease. See you again in a few months.

Aimee Harris

Aug 5, 2015

I purchased a 2015 Escape SE. It is my first Ford, and I absolutely love it so far! It was a great buying experience and I would definitely buy from Chino Hills Ford again!

Eileen Dix

Aug 5, 2015

I had a recall on my Fusion, so I took it in. They did a great job in a timely fashion. I went back to the service shop the next day to see if they still had my recall letter, because I wanted to have it for my records. I spoke with Valerie Rivera and she checked their files, plus she called the office that sends the recalls out. She was very thorough in trying to help me. I noticed and appreciated this. She went on My Ford website, and was able to print out the recall notice and also the updates that were needed for my car. I really appreciate everything she did.

Fredi Alvarez

Aug 5, 2015

Rene was so helpfull i will definatelly go back, but this office needs some live indoor plants it looks to plain.

Denise Nuchols

Aug 4, 2015

I had been researching hybrids for about a year, prior to making my purchase. I visited several dealerships before deciding to go with Chino Hills Ford. I had purchased cars from them in the past, but since I am living in the San Diego area now, I wanted to give a local dealership a chance to earn my business, but they failed miserably. CHINO HILLS FORD is AWESOME. They listened to me, they found the perfect car, the 2016 FUSION ENERGI TITANIUM. It's exactly what I wanted and they were able to help me get it at a fantastic price. If you're thinking about a new car, make it a FORD, and give your business to CHINO HILLS FORD. i did, and I'm very happy!!

Alena

Aug 1, 2015

I purchased a 2014 Ford Edge and Nick Hernandez in sales and Sylvia in financing helped me. They were both really wonderful to work with. I'd had a bad experience at another Ford dealership in Orange, but whole experience at Chino Hills Ford was really relaxed and I never once felt like I was being up-sold on a car I didn't want/need and never felt pressured to make a decision that I wasn't ready to.

Darwin Falter

Jul 30, 2015

We brought in the truck because the breaks squeak, both forward and in reverse. They found nothing. We also had a front end leak. They found nothing. My only concern was we had to call for an update when they told us they would call. It stayed overnight when I do not think it needed to, but the poor communication left us unable to get the truck before service closed. On the other hand, Mike in service was great when we needed information and at pick up. We really like Chino Hills Ford overall.

Michael Shubin

Jul 29, 2015

The experience was perfect. We had a transmission problem with our 2012 Ford Focus, but it was covered under warranty and was completed in 24 hours. We anticipated a longer wait, so it was great to get our vehicle back that fast.

Tanner Burright

Jul 29, 2015

Went there for the first time and didnt like it but I decided to give them a second chance and it was a great decision, they were so helpful!

Nancie Filkins

Jul 28, 2015

Good service except, this time my car was not freshened up with a window wash or vacuumed out. It's the "little" things that matter. Doesn't cost Ford any money but maybe 5 extra minutes.

Eddie Vaz

Jul 27, 2015

My service writer was excellent!....we took care of business!

Tracy Cartmell

Jul 27, 2015

Fantastic group of professionals. Bought a 2015 Expedition, Platinum, and love it and having found a dealership where we can bring all our Fords

Gracelina Headley Roberts

Jul 26, 2015

Lease trade-in to purchase smaller car (Ford Focus). Yes, your salesman Andrew was very helpful and attentive to all our needs.

Arthur Stirrat

Jul 24, 2015

They got it fixed in a very timely manner and were very courteous.

Dominique Dimartino

Jul 24, 2015

Charisse was amazing. She is my go to person everytime

Terry

Jul 24, 2015

Your service person greeted me with a smile and was very courteous. He was quick to look me up in the computer,enter my service request and send me on my way. He was very efficient. I was very happy with your serice person and the maintenance on my car. I will be back.

William Perry

Jul 24, 2015

Purchased a 2013 Honda Pilot via Internet add service. Neel was very easy to work with.

CHills Bill

Jul 22, 2015

You should know that my Dad worked at Ford and L/M while I grew up, My first jobs were in the Parts and Service departments of these. Because of, or in spite of, I HATE BUYING CARS FROM DEALERS. I hear the Service Area is good, but this is all about buying a car. My Salesman Safeer Akbar was great and really helped guide me through my purchase while I had 4 or 5 test drives over a couple of days, and finally decided on a pre-owned vehicle. Once I decided, everything bogged down and became a chore. I was paying cash and had pre-approvals lined up, but it took almost 2 hours from when I said YES until I could leave with the car - and this was a weekday! If this had been a private party purchase, I would have spent 10 minutes. Since then I have received the normal email follow-ups and EVERY SINGLE ONE HAS HAD TYPOS OR MISSING INFO. One email had nothing in the salutation except "Dear ,". I recommend the Sales Process with Safeer, but the Buying Process and follow-on care is definitely not up to my standards.

Kenneth Fricka

Jul 22, 2015

A beautiful, full service facility staffed with knowledgeable associates. I live locally and wanted to buy from a local dealer and my wife and I were not disappointed.

Jenna

Jul 21, 2015

I leased a 2016 Explorer. Love the car. Sales man was very nice and polite and helpful. Waited 90 minutes to get into a financing room - not ideal. I was there pretty much all day from test drive to walking out with the car. And was sold an upgraded maintenance plan which I thought I was forced to choose, but apparently I am not, so I will need to go back and ask about it.

Regina Wilson

Jul 21, 2015

Staff and service was Great. JJ was very helpful and detailed.

Louis Rubino

Jul 17, 2015

I like visiting your establishment. Everyone is very helpful and service is prompt and completely satisfactory. Your quick lane is tops!!!

Emma Padilla

Jul 13, 2015

The service was great. I am happy with the staff, and I will be returning for service in the future.

Javier Rojas

Jul 13, 2015

The staff was very helpful. Love the way that I was taken to the back where the techs are working on the vehicles just to show me parts that where wrong with my truck instead of just mention it to me and asking if I want it done.Thanks

Michael T

Jul 13, 2015

Wonderful experience with oil change and manager. Service area was clean and had great waiting area

Lauren Jones

Jul 8, 2015

I moved to Huntington Beach and tried their dealership. They were rude and unprofessional so I came back to Chino Hills. Ken was extremely helpful and professional it is worth the drive to have good service!!! Thank you!

Susanna Deakyne

Jul 8, 2015

Joe your service writer was excellent. It took along time to get my car washed he finally went out and helped get it done. I had my oil changed and I was there 2 1/2 hours. I know you were very busy.

Crystal Luce

Jul 7, 2015

At Chino Hills Ford my car always, always receives excellent care. I use care instead of service because my car is so well taken care of.

Joelle Peelgren

Jul 6, 2015

Good service... nice facilities... helpful staff....

Linda Czarkowski

Jul 3, 2015

Ford Edge, Titanium, purchased as my retirement vehicle. My husband and I have purchased several vehicles from Chino Hills Ford, and couldn't say enough about the customer service at this dealership.Sales Manager, Mike Green; Sales Consultant, Andrew Harris, and Finance Manager, Sylvia Alvarez, were wonderful. They were patient with our questions, and are always available to assist us if we have questions on the car systems.Another great experience at Chino Hills Ford.Linda A. Czarkowski

Paul Irwin

Jul 3, 2015

the service manger was very good keep himthe truck works very good thanks

Edd Bean

Jun 30, 2015

We left our vehicle there to have a 15k service done and was told there had been a recall. We hadn't heard about the recall but ok..they fixed that too. Said it would be a couple hrs. so we went shopping. about an hr later. CHFord Called said it was ready and we picked it up.came home to pack, we were on our way to AZ. Car worked perfect!Thanks Ford

Jason Leach

Jun 28, 2015

Service was quick and the staff was helpful and inviting

Jim Faren

Jun 28, 2015

Purchased a Ford Edge sport-great car-Safeer was amazing! Buddy the Sales manager was awesome.

Thomas Kyle

Jun 27, 2015

All promises were kept. Dealership is very clean, both sales and service. Car was delivered with a full tank of gas and washed. Sales and service were very helpful and answered every question I had

Michelle Felix-pettway

Jun 25, 2015

We bought a Ford Fusion and we love it! Our experience at the dealership was great.

Larry Taylor

Jun 23, 2015

The gentlemen at the quick service desk were fantastic. Knowledgeable, very helpful and most of all efficient. Thanks, Larry

Yuhsuan Chiang

Jun 23, 2015

Staff was very helpfulStaff was very helpfulStaff was very helpful

fonzieg

Jun 23, 2015

Alfonso GarciaI went to dealer just to looks around no intentions to buy a work van, but Rene Macias slightly help me and then was helped by Jesus Maria. Jesus was very helpful. Made a deal that I could let go. People very courteous. I now know were to go for my next work truck. Excellent service.

Richard Stephenson Jr

Jun 22, 2015

2014 ford fusion. regular oil tire rotations appointment. Nice waiting area. Very attentive front desk service tech. ONLY thing was that I was told 1 hr at most. Took 2 hrs. I did have appointment. But I do like ford service dept overall.

Rob Caro

Jun 22, 2015

Mercury Grand Marquis 2000. Service was Awesome! About the time I put the car in for service my 90+ yr old dad was hospitalized. It was his car which he gave to me towards the end when he couldn't drive anymore. Your staff was very understanding and compassionate during his final 2 weeks of life, they kept the car and only called to update us on locating an out of production part. My hat is off to salute your Service Staff, they were GREAT and my dad was buried last Wednesday June 12th with full Military Honors and a 21 gun Salute, a vet of WWII in the Pacific. Thank You All Again, Sincerely, Rob & Caro Family

Armando Soria

Jun 21, 2015

I enjoy all of the people at Chino Hills Ford, I have gotten all my car from here as I've got to know the manager and sales manager service advisor and there all great people and treat me with so much respect

Carol Long

Jun 19, 2015

We purchased the Explorer Limited and were very picky about the exterior and interior color. Carol, Alan and Mark worked diligently to find us the SUV that we wanted. We feel that they "went out of their way" and got us the "right" SUV for us. We love our Ford Explorer!!

Paul Marin

Jun 19, 2015

The service was excellent and professional. The service advisor addressed all of my concerns.

Eugenia Alvarez

Jun 15, 2015

Took car for serviceTechnicians were very professional

James Stillinger

Jun 13, 2015

"The Works" service. Service Department personnel were not as warm and personable as they have typically been previously. Very "sanitary", what changed?

Joshua Rose

Jun 12, 2015

Thanks for the excellent service. Everything was completed as promised and the price was fair.

Mark Ard

Jun 12, 2015

Willie Marshall, Angelia and Sylvia were great. I will continue to recommend Chino Hills Ford to my friends and family.

Clementine Streng

Jun 10, 2015

nothing to tell, brought Explorer in for first service and the young ad-visor did a great job...

Charlotte

Jun 9, 2015

I always receive excellent service and this service call was no different. I honestly did not expect the to have my car back the same day But service advisor JJ made it happen. I told him at check in to "take care of my baby " and he did just that Thanks JJ for yet another pleasant experience at Chino Hills Ford!

karenlwilson

Jun 9, 2015

I went in with no intention of making a purchase that day but was presented with an offer I couldn't walk away from. Very happy with what was offered for my trade in and the final numbers on my purchase!

Edward Lu

Jun 8, 2015

The sales rep was able to match my expected discount on the vehicle.

Jose Reynoso

Jun 8, 2015

Mike,Buddy and Andrew were great. The Fusion we were looking for was not in stock. Mike was able to locate the car we wanted. We came back the next day, Buddy and Andrew took good care of us. Great purchase experience.

Curtis Donaldson

Jun 5, 2015

The service to my vehicle was good. A little priceie but help by having loyality points.

Navor Martin

Jun 5, 2015

You have great poeple just need to train them on the product so they can make customers aware of all fixtures and don't end up with surprises like I did with my ford focus double cloche transmission that was not explain to me at test drive didn't notice after acouple days it was to late to do anything on a lease car.

Richard Stevens

Jun 5, 2015

Everything was taken care of expeditiously. Service representatives were polite and appeared concerned that all was taken care of.

Ruben Robles

Jun 5, 2015

I arrived at the dealership at 7:30 AM for maintenance on my F-150 for the holiday weekend. The truck was up on the lift about 8:00. I was scheduled to leave town at 11:00. I asked if they could get me in and out (as if they hadn't heard that one before)? They said "yes no problem" we will have you out of here in a couple of hours (as if I hadn't heard that one before)? I sat in the lounge had some coffee, watched a little news, and waited. By 10:00 the maintenance work was complete, the staff was friendly and I was on my way.Thank you Chino Hills Ford for getting me on my way to my great weekend,Ruben

Whitnee Fetta

Jun 5, 2015

I bought my first vehicle at Chino Hills Ford. I bought a used 2007 328i BMW. They gave me a great deal I could not refuse. It was an amazing experience. They didn't push me to buy anything, they worked with me well. Buying my first vehicle, I was nervous but they made it more comfortable and didn't haggle me what so ever. I would definitely come back to buy another vehicle.

Kate C

Jun 3, 2015

I was looking for a specific model - a used 2012 or 2013 Edge SEL with Eco Boost - and went to MANY dealerships throughout SoCal, looking for the perfect one. Chino Hills had just gotten this one in, it's a lease return in great condition and low mileage and all the bells and whistles I wanted. I told them the price I was willing to pay, and they were able to maek it work for me! Sean, Alan and Carol were amazing to work with! I had a great experience and I LOVE MY FORD EDGE!!!!!!

Dawn Taccone

Jun 2, 2015

Everything went well. They changed my tires and now my car pulls to the right. So now I will have to take it back in. Besides that, everything was terrific!

Jeffrey Wren

May 31, 2015

It was a great experience. Alan took very good care of us on both sales. Shawn was great in putting the deals together and the gals in finance were great as well. Jamey stepped in and was a great help. Many thanks to all of them.

Mandy M

May 30, 2015

I purchased a new 2015 Ford Fiesta with the help of Naeem Khan and Mike Green (and Sylvia in finance) who were all very nice and patient. Great experience!

David Giles

May 29, 2015

Service was great. Glad we bought our Fusion there. Which we are very happy with.

Mark Hunter

May 29, 2015

The service department did a great job of keeping my informed on the whole process. Everything went smoothly and my Explorer came out clean and beautiful.

Valued Customer Ari/ Dean Transportation Inc

May 29, 2015

All service associates are helpful and friendly. I never have any issues.

Juan Barron

May 28, 2015

The price haggling was the only negative would like to see the lowest price bar none from the start

Kathleen Spencer

May 27, 2015

I am very appreciative of the outstanding customer service that Mr. Orr, Marty, Mike Garret, and Angela provided to me when they heard about my concern about HOV stickers that did not come on my new Fusion Energi. For reasons beyond their control, the stickers were missing however they came togeather to facilitate an order from the DMV asap. Outstanding customer service! Thank you.

Gina Watson

May 25, 2015

Great service department. Honest, no nonsense . Friendly staff. My service was performed on time and delivered as promised . The price was reasonable and the complimentary wash was an added bonus. I won't take my car anywhere else!

Hector Perez

May 24, 2015

I very much like this dealership everyone is very professional and efficient at the service dept. They get things done on a very timely manner.

miiiikoooo

May 24, 2015

The sales man Neil, was very well informed about the vehicle. Very respectful. Three most important thing for me is the after purchase experience .... so far it's great! Thanks.

Megan Nolan

May 20, 2015

I bought a ford explorer from chino hills ford. great service and sales man andrew harris was wonderful and made the experience nice and easy.

Brenda Kain

May 18, 2015

Staff and service was excellent. And I DO appreciate the car wash. Thanks! I have to say, though, that it was not vacuumed inside as it usually is.

Jennifer Grzeskiewicz

May 18, 2015

The work done on my car was good but the service was slow. Even after I was told my car was done, I still had to wait another 10 minutes just for it to be pulled up. I asked for my whole car to be checked and no one checked my air filter so when I checked it myself it was extremely dirty and it could have been replaced while I was there.

John Zuniga

May 18, 2015

My service rep Johnny Gonzales totally handed my service in a very professional way. He let me know what was going on with my truck and kept me informed and I really appreciate that. Thank you

Cargal247

May 18, 2015

I will never go to Chino hills ford. They have kept the reputation for being the worst dealership around here. Before it was great, now it's gotten worse. I wouldn't trust taking my car to them nor would I want to. They are rude and disrespectful.

Amberlee Taylor

May 16, 2015

It was a good experience at Chino Hills Ford. I don't have anything to say to you other than what I already wrote. The fact that you make this survey make me enter 50 characters is ridiculous.

Chris01

May 16, 2015

Chino Hills Ford, and more specifically, the Costco program and Alan Adoian, made what is usually a drudge, a very pleasant experience. Alan expertly deduced the correct features that we were looking for and then quickly found the vehicle that matched! Sylvia Alvarez in finance then quickly and efficiently moved us through the finance process to complete our experience.

Nicole

May 16, 2015

The gentleman who arranged my service appointment was very courteous and helpful. He is an asset to your company.

Chris01

May 16, 2015

Chino Hills Ford is a bit of a drive from Temecula, but the experience there makes all of the difference. Costco and Alan Adoian really made the shopping experience a breeze. Alan expertly, and casually ferretted out the exact features we wanted, and then found the truck to match. Sylvia Alvarez in finance made that part of the process a very pleasant experience too.

Kai-i Tien

May 15, 2015

Got a C-MAX ENERGY, the service was very good and your staff was very helpful, but in stead of only 2 charging station, the dealership can equip more EV chargers.

Steve Rezler

May 15, 2015

very helpful service in a timely maner.............................................................

David Butler

May 14, 2015

Great overall experience. Check in was a bit Discombobulated, but all went well. Truck was ready when promised, I was notified when it was ready, it was clean when I picked it u, and staff very friendly. 2013 F-150 FX4

Kathleen Domingo

May 14, 2015

Staff was very helpful in searching until they found the Explorer we wanted at just the right price.

Lisa Lerg

May 14, 2015

I have a 2013 Edge. Took it in for a scheduled (and covered) oil change. It was done really quickly, I could have just waited for it. Car wash. Great

Debra Graham

May 13, 2015

Had not been in before and was pleased with service and facility. CH Ford is much closer to where I live than where I've been going to have my Ford serviced, so was happy to find a closer location that I feel comfortable taking my car into.

Sheryl Yates

May 13, 2015

I had a couple of problems that got diagnosed immediately and were repaired in just a few days,

John Harris

May 12, 2015

Truck 150 lariat in and out checked out my concerns bought a Ford hat great service

Nancy Mccormick-gonzales

May 12, 2015

I was greeted by a professional confident person whom gave me a time my car would be done. I was so surprised when the call came notifying me that services were done and I could pick up my car. The check out and pick up was topped off by a smiling professional employee.

Sobe

May 12, 2015

When I came in for the scheduled maintenance, I asked how much it would be to check the A/C freon. They said it was free so I said to go ahead and do that. When I came back to pick up my car, turns out it was ~$120 to check the AC freon. the free check is for engine coolant.

Laura Douthit

May 11, 2015

I purchased a used 2013 Flex and was very happy with the entire Team at Chino Hills Ford, your customer service skills are great and the time it took to close the deal was also great. Have a couple of things to get fixed but the staff assured me that would be taken care of. I would buy another car from CHino Hills Food and recommend you to my friends too!Sincerely,Laura Douthit

Cortez

May 8, 2015

Service Rep. Johnny Gonzales kept me informed on the status of my vehicle. He was great!!!

James Harrison

May 8, 2015

The only problem I had was there was no transmission tech on the weekend so had to leave my car there but I received a rental so all was good.

J W

May 5, 2015

JJ did a good job of taking care of my brake issue without an appointment. The service was done quickly. He provided good customer service.

Rudolph Herrera

May 4, 2015

Service was quick and thorough, did a very great job. Pleasant service very professional

Vincent Gonzales

May 3, 2015

Can't do any better than what they continue doing. Great service, great people.

Karen Aldecoa

May 2, 2015

I had a great experience with the service I received. Before any work was done on the vehicle I recieved a phone call from Ken explaining what was found. I was very empressed with the quality of service I recieved. The work was done when promised and the price was excellent. I will definitely return for service.

Shawn Orr

May 1, 2015

very nice people fast friendly service the sales staff are always friendly and eager to help great job guys keep up the great work and thank you

Clint Lara

Apr 29, 2015

Everything was fine, my only complaint would be initially when I pulled up, it's a little confusing as to if I park or I pull up in line with my car. Nobody came up when I pulled up to the line so I parked and went in. The drive way is short and I didn't feel comfortable leaving my car there blocking the isles with nobody there to confirm that it was okay. Other than that great service. Oh one more thing, I filled out everything for he appointment online the night before, entering my model and vin#. All of that seemed useless the counter person didn't even reference that. Again great service other than those things you should know about.

Heidi Traxler

Apr 29, 2015

Friendly, expert, customer service focus, great car

Valued Customer Host International Inc.

Apr 29, 2015

neil warren and your finance team did a great job at getting me what i needed in a timely manner. i was never left NOT in the know and they made a usually painfull process very simple. 3rd vechile purchased and definately the easiestthank youRich

Catherine Austin

Apr 28, 2015

it was late morning on a Saturday... the guys were all in a good mood and gave me top notch service! made it easy for me all the way around.

Michelle Vergara

Apr 26, 2015

We have been bringing our car (Expedition) in for service for many years and our experience is always excellent. The Service Reps (From George many years ago to Johnny and JJ now) and technicians all provide great, expedient service.

Richard Goble

Apr 24, 2015

OK to much of a battle getting price within reason

Richard Lunsford

Apr 24, 2015

2015 Ford Fusion hybrid in for first service. Quick check in with courteous staff. Comfy chairs in a clean waiting lounge. Great communication on timing during my service.

Michelle

Apr 23, 2015

We physically visited 3 other Ford dealers and had email contact with an additional 2 other dealers during our truck buying experience. This was the ONLY dealership that answered emails and phone calls consistently. This was most definitely due to the excellent salesman Mike Garrett. What a courteous gentleman. He took all of our requests and questions seriously, and followed-up on every one. He is unique among car salesmen. We can honestly say that the purchase of our truck was a pleasant experience.

Phillip Fant

Apr 23, 2015

Purchased a F150 for grand kid. Staff was very helpful from start to finish.

Ismael Mota

Apr 16, 2015

The dealership made it right this time no issues with the service or the car.Good with this car so far..

Colin Rowe

Apr 15, 2015

friendly helpful service...thanks for all your help

Marlene Reyes

Apr 15, 2015

The manager was very nice and helpful. It was my first time ever taking my car in to any shop and I was nervous. He was very accommodating and reassuring that they would take care of me and they did. I feel very comfortable going back to get my car serviced there again thank you very much.

Jcrhbs

Apr 15, 2015

2015 custom build by DSI FX4 F350' Dually, Great deal and service by all involved in the sales of thiis truck with 6"' Fab Tech 4.0 Shocks, 37" Toyo 20" black custom wheels Air bags Amp steps 6.7 diesel

Paula Grott

Apr 14, 2015

Jeff was very helpful, professional and had a strong sense of urgency.

Faviola Varela

Apr 10, 2015

Great service, Johnny is polite, professional and calm especially when I overact to the prices. Vehicle seems to be running good. Price was expensive, not sure others would be willing to pay what I paid, but I like my truck.

Joseph Guevara

Apr 10, 2015

Johnny of service department really made up for his previous disappointing service. This time he was on top of the situation from morning till the time I picked up the truck. I got a call back way earlier than what was promised and the card was washed...

Kara Vidaca

Apr 10, 2015

My flex had an issue with the front driver side door sensor constantly saying it was ajar. Ford was able to fix it right away. We also had many issues with a 2002 ford truck. Thre were able to fix most and have it back to us quickly.

Cynthia T

Apr 8, 2015

Everyone is always so wonderful and helpful. Their service prices are competitive if not less than other dealers and I've always had a great experience and the remodel of this dealer looks amazing! Great job!

Elaine Remy

Apr 8, 2015

Originally I came in to for the Ford Focus lease special. I had an appointment with Neil, but I called to say I was running late and got another salesman. I actually decided a plug in hybrid was a better decision for me than strictly electric. The CH Ford team worked with my budget to keep the payment super low, while giving me the lease miles I required.Sean crunched the numbers with me and was upfront with me on all levels. There wasn't pressure to buy or lease at all. They knew their info and I came back once for my HOV lane stickers. Neil gave me a pretty thorough review of the car and invited me to come back any time with an appointment and he would help me with all the crazy buttons, settings, etc. on this car.I was frustrated to have to wait for the F & I person, but there were lots of buyers that Saturday, so I understand the wait.All in all, I'm really pleased with the car - I've driven 518 miles on my C-Max and I still have more than a little over a 1/4 of the original tank of gas from my delivery day!My friends are impressed with the mileage and the car and I told them to see my friends at Chino Hills Ford to get their Ford C-Max!

Linda Marra

Apr 7, 2015

Always the best service hands down.Takes care if my ride to work' picks me up on time and keeps me informed.

Muhammed Khan

Apr 7, 2015

Staff was very helpful from sales to finance.Special thanks to Sales person (Naeem Khan) and Mike Green :)I am very happy with their friendly services.

Rick Bateman

Apr 7, 2015

Quick service, car was ready when promised. .....................................................................................

Gary Marshall

Apr 6, 2015

My vehicle work was done to my complete satisfaction. Johhny gave me an estimate for the work and he came through meeting that estimate. He's polite and very professional in everything he does. He makes it a real pleasure to do business with Chino Hills Ford. I've always had good experiences with this dealership. Highly recommend it for your next vehicle and maintenance work.

Kenneth Hicks

Apr 6, 2015

Johnny is my service writer. Whenever I bring my car in I seek him out. He always greets me with a smile and a hello, remembering my name. He is knowledgable, calls me whenever something pops up that we did not expect, and gives great advice on what needs to be done. I get my Ford service at Chino Hills Ford because of him.

Yvonne Finlen

Apr 6, 2015

Service dept was helpful was able to complete service on time.

Revon Devey

Apr 3, 2015

In the beginning, there was a big problem with communication, but the final result was that they did an outstanding job. Chino Hills Ford went as far as taking a monetary loss to insure that I was satisfied.

Victoria Haro

Apr 3, 2015

Johnny in the service department was very helpful, professional and kind. Also the diesel mechanics did a great job fixing my truck and it's running great! Thank you!

Fred Ferrari

Apr 2, 2015

thanks for the car wash nice touch yay service department

Earnest Cornett

Apr 1, 2015

Easy from beginning to end. Great car and best price.

Sandy Vicuna

Mar 30, 2015

I bought a 2015 ford fiesta the service was wonderful I was so very impressed with this dealership, the people are so nice and helpful they made me feel so welcomed, everybody is so friendly. I recommend this dealership to you all that want to buy a car or truck you can not go wrong with chino hills ford. I was very happy with the great deal that I received from them I received a monthly payment that was comfortable for me. They all made sure that when I drove away with my new ford fiesta I was happy and I very much was. I love my ford fiesta very much Thanks to everybody at chino hills ford.

Norma J Corea

Mar 26, 2015

Did not purchase a vehicle. Only came in to have service.

Bruce and Pam Knapp

Mar 25, 2015

We the Knapps had originally planned on buying our new red Ford Explorer LTX from a near home dealership in Redlands CA.We bought instead at Chino Hills Ford due to the outstanding personal efforts and friendliness of Mr. Naeem Khan and the no nonsense sales approach by Mr. Shaw Orr.The follow-up personal attention continued well past the sales date. Mr. Khan is an outstanding customer relations/service individual - we commend his many efforts and patience.

Josie Hernandez

Mar 25, 2015

Johny is always great to work with.. he is so great when it comes to customer care!

Anthony Garcia

Mar 23, 2015

The technicians at Chino Hills Ford are very knowledgeable and take the time to explain to the customer what is going to be done to there car. Also the cleaning of your car is an asset.

Valued Customer Charrette Trucking

Mar 21, 2015

As a business owner, we needed our van services right away, all we had to do is call and schedule an appointment for that same day. We didn't have to call our client that we were down, so therefore, we "Thank you Ford" for such an excellent service that you have given us.Again, Thank You.

Benjamin Velez

Mar 20, 2015

Everything went well. The staff was very helpful and kind.

Leticia Luna

Mar 19, 2015

I bought a car on March 6 for my 16-year-old son and a week and a half later you wanted me to return the vehicle how was I going to rip that away from my son and break his heart I don't understand how you let me drive the car off the lot without it being financed I went back to the dealership and spoke to Sylvia Alvarez in finance she is an amazing woman she got everything taken care of and put that smile back on my son's face if it wasn't for her I would never go back to the dealership she was truly helpful and amazing she is a blessing to the dealership so because of her I will return.

Angela Battle

Mar 18, 2015

This is the second survey. The first survey I did have a bad rating. I didn't read what ford dealership it was from as I am working with two dealerships. Chino hills ford has always treated me well and with respect. You guys/ gals are awesome. All concerns with my car has always been addressed and repaired. Sorry for the first survey I will read more clearly next time.

Joe Martinez

Mar 18, 2015

Still waiting for 6 month free Sirius radio per contract purchase.

Bradley Ellis

Mar 17, 2015

I couldnt be happier with chino hills ford all thanks to Angila woodsI love my new 2014 Ford Focus st

Julie Girten

Mar 17, 2015

I was in and out in no time at all. And great service.

Mark Bizub

Mar 17, 2015

Ken was very helpful and kept me up to date with the service. However, the service took a lot longer than expected.

Raymond Wilson

Mar 17, 2015

Service to my 2014 Ford Fusion was done in a timely and professional manner. The service done was the cars first. I did not have to make an appointment and was able to wait in a clean waiting area. The person helping me was polite and professional. I had also noticed a couple had brought a vehicle in for a problem they were experiencing and the service person helping them, was going way out of his way to solve the problem. That was good to observe. In the future I will bring my Ford Fusion to be serviced by those who know my car.

Jerri Potras

Mar 16, 2015

Jeff Maze, service advisor, was professional and helpful. Minor warranty work handled without hassle. Routine service reasonably priced. Vehicle was ready when promised. I bought my Ford Explorer from Chino Hills--entire experience has been great. I just wish they were closer to where I live.

Abel Osuna

Mar 15, 2015

It was a good experience because I received all the help that I needed in the time they had told me.

Bill Harms

Mar 14, 2015

ALL was perfect, except the prices were higher than I thought they should be.

Tyson Ryan

Mar 13, 2015

Both Jamey Watson and Bryan Galvin provide the best customer service I've ever received. Their communication and professionalism makes me want to continue coming back to Chino Hills Ford in the future.

Jamie Arneson

Mar 12, 2015

I recently purchased a 2015 Mustang Eco Boost. I love it! Fully loaded, leather seats, 50th Anniversary package. Neil Warren was very knowledgeable, patient, and kind. He did not pressure me, but was available to answer any questions, take me on numerous test drives and responded to texts in a timely manner. He took time to get to know me to fit the car to my lifestyle. He allowed me time to compare other vehicles, both at Chino Hills Ford as well as other dealers. I will definitely consider returning in the future when considering purchasing a new car.Even the signing of the paperwork went quickly. NO SURPRISES. Thank you Neil and Chino Hills Ford!

Cristian Mancia

Mar 11, 2015

Service was great. Staff was courteous and helpful. Will always service my Fords at CHF.

Dennis Barela

Mar 11, 2015

Purchased a 2014 Ford Focus St. Service was exceptional. Purchasesd using X Plan pricing through UPS and there was absolutely no hassle. Paid off my trade in even though it was worth less than what I owed. Finance manager gave me some helpful tips on what lease plan to choose to maximize what I'm paying for. Just an awesome experience.

Judd Nafziger

Mar 11, 2015

When I called to make an appointment they said I didn't need to because now they have the quick lane. Everything was good, but the wait was too long, and far longer than the estimate, even taking into consideration that there were more things that needed to be done. They estimated an hour and a half and it took almost three hours. It took over 30 minutes to get the truck when I was told "it was done" and the only thing they needed to was wash itthen when I got itit wasn't washed. They said they could wash it in ten minutes. It took 25. They did a good job, but the quick lane is a joke.

Bobby Blandino

Mar 10, 2015

We purchased a Ford F-150. All the people we encountered were helpful and friendly.

Brandon Reitan

Mar 10, 2015

The staff is always very friendly, helpful, and knowledgeable!

Megan Nolan-teague

Mar 10, 2015

Purchased as ford explored limited. Great service and people. Sales man Andrew Harrison was great

Gary Mason

Mar 9, 2015

This is the third car I have bought front you. That in itself should be an example of my appreciation.

Claudia Zinn

Mar 4, 2015

Very efficient staff and service. Like the new building. :~)

Megan Ashdown

Mar 4, 2015

Friendly and on time. Everyone was friendly. Diagnosed the car properly. The price was right.

Sharon Ford

Mar 4, 2015

I had an horrible experience at Super Ford so I had to switch dealerships and it was very very nice and pleasant. For me its the first impression and it was awesome I'm VERY CONFIDENT this is the place to be as I will be long term.

Jim Storment

Mar 3, 2015

I drive 25 miles, passing numerous Ford dealers to get my truck serviced at your dealership. Does that say anything?

Joe Leon

Mar 3, 2015

My experience this time with the Service Department was excellent. I was guven a reasonable time that would be required for the repair of my F150 and it was delivered as promised. I really appreciated that Jairo,"JJ" called me as soon as they found the problem to let me know that a part was on order to complete the repair. He aso called me as soon as the F150 was ready for pick up. Great job and I will certainly continue to take my truck to Chino Hills Ford for service and will recommend to friends and family.

Patricia Dion

Mar 2, 2015

Best service dept and the new service manager Thomas Daniels is awesome... Great service team..

Yoshie Botta

Mar 2, 2015

I purchased a red Ford Edge.Saw it in the showroom and bought it. The service was outstanding.The process was easy. The remodeled showroom was beautiful.

Alexander Archuleta

Mar 1, 2015

Under standing on what I was looking for a f150 and help me find one at a good price and helpful with making everything right ps happy

Milan Romero

Feb 27, 2015

Professional and courteous service. A pleasure to do business. Nice and new facility

Carlos Acosta

Feb 25, 2015

The Service Dept manager did a great job of getting my service done, at a fair and complete price. I am very satisfied with this dealership! Thanks...CRA

Daniel Delgado

Feb 25, 2015

Yes very helpful and concerned for my problem. ..they also kept me informed though out the day of the progress of my vehicle.

Dean Fehlow

Feb 25, 2015

johnny did a good job keeping me updated on vehicle status as there was a parts delay

Isabel Garcia

Feb 25, 2015

I had great service. Very easy to ensure the parts are available for my crv. The staff very attentive to the status of my car's service. The prices very competitive.

Maria Cazarez

Feb 25, 2015

My vehicle's check engine light flashed three times and then turned off. I was told nothing was wrong with my vehicle. I had a very expensive repair done less than two months ago that began the very same way. I'm not convinced that my vehicle is ok.

Roger Walker

Feb 25, 2015

Fast service on the Works. In and out in good time.

anonymous

Feb 21, 2015

This is the closest dealer to my home. Fast and efficient. I love the remodeled look the dealership has now.

Greg Fulton

Feb 21, 2015

Very pleasant experience. I have always had excellent service from CH Ford.

Jeffrey Chin

Feb 20, 2015

Sam was very helpful and accommodating. Very proficient in teaching me the different features of the car.

Jenna Riley

Feb 20, 2015

Had to return truck to get re-detailed. They wanted to fix their mistakes. Made me feel important that they wanted to fix there mistakes.In the end my truck looks great and I appreciate their dedication.

Theresa Oliver

Feb 20, 2015

Enrique Zaragoza was very helpful and offered the services needed at a great value, he offered solutions to my vehicle needs without high pressure sales which is always appreciated.I will return for my repairs and service.Thank you.Theresa Oliver

James Stillinger

Feb 19, 2015

Their desire to provide a superb customer service experience to department patrons is readily apparent in each and every member of the Service team at Chino Hills Ford. Best I've seen anywhere...

Michael Moore

Feb 19, 2015

We love our new vehicle and although we spent more than we had hoped, our salesperson did a good job to help us get our monthly payment where it needed to be. He was accommodating to our 2 small children running around that got hungry and tired toward the end. We will definitely be returning to Chino Hills Ford.

Robert Ogilvie

Feb 19, 2015

Overall excellent service from salesman to fianances to the management

Skeeter Georgeson

Feb 19, 2015

I like the dealership because it real close where I live and the service is great.

Allen Trevett

Feb 18, 2015

came it for new tires, our service person was great help.Thank you, Johnny

Cheray Reddie

Feb 18, 2015

I purchased a brand-new 2014 Ford fusion The service was great I have no complaints it was for beyond my expectations. The staff was extremely helpful I feel good with the deal that I received and I would definitely wear my Chino Hills Ford paper plates probably and I would recommend all my family and friends and coworkers hope to come back in a few years and trade in my 2014 for a newer model thank you Ford

Janet Castillo

Feb 18, 2015

Our Sales Person, Mario Eshak, was wonderful. We told him what car we wanted to buy, and he found us the PERFECT 2015 Ford Escape. He walked us through every step of purchasing this car. I would highly recommend him and Chino Hills Ford to my friends and family. Dan, in Finance, was excellent also. We came in with a pre-approved loan from Capital One, but he found us a better loan with a lower interest rate through Ford Motor Company. We were also very impressed with the re-modeling of Chino Hills Ford. It is gorgeous!! We have always been a "Ford Family" and we will continue to be one.GREAT JOB MARIO ESHAK, DAN, IN FINANCE, AND EVERYONE AT CHINO HILLS FORD!!!!!!

Kari S.

Feb 18, 2015

Aaron, Buddy, and Dan rate as the best when buying a car. This is my 4th car I've bought and was by far the best experience. I got a 2014 F150 Super Crew. The service was excellent and the follow up service has been incredible. The other staff was helpful and friendly also. I am impressed with the quality of service Chino Hills Ford is offering.

Crystal Johnson

Feb 17, 2015

professional and I appreciat and I appreciate his great customer service skills very very smooth and saiet and set expectation and and checked on me while waiting for my car to be serviced. there are several employees the there are several employees there! Excellent customer service people and love and love it.

Isaac Mercado

Feb 17, 2015

We received a notice from Ford to mention that our car was due for a basic service. I took it in but I was informed that I still had 3,500 more miles to go for the basic service. Not sure why we were sent the notice. I was also told that the car needed the 30,000 job. I had it done....$387.00. When I got home I looked at the recommended job on the manual and it says nothing about a 30,000 mile job. What are you doing?

Neal Cammall

Feb 16, 2015

It has improved since my last visit. I will most likely return

Rick Maben

Feb 16, 2015

Big improvement since last visit. Thank you Jamey for your help..

John Moffitt

Feb 13, 2015

We purchased a 2015 Ford Explorer XLT. Our sales professional was Aaron Bowe. He and the Sales Manager John were very professional.

Shawn Turner

Feb 13, 2015

Treated me like family. Great first time buyer experience. Excellent service.

Billy Coats

Feb 11, 2015

It was my first time at chino hills ford since the remodel project. Impressive! Staff was friendly and professional.Repairs were completed within a few hours and my vehicle is performing beautifully. Thank you for everything.

Lucy Brown

Feb 11, 2015

Best service I have had there in years!! JJ in the service department was awesome. I was under a time constraint and he had out even with a wash ahead of schedule. I understand there is fairly new management.... You're doing it right! Thank you!

Liz S.

Feb 10, 2015

I have a 2012 Ford Flex and the dealership is a large reason as to why I purchased this vehicle. The service department is always helpful and I cannot thank everyone enough for taking care of the car. I do have one piece of advice. With the construction of the new building and the glass that was installed, it is very difficult to see during the early morning hours. I would suggest the roll-up style window coverings to assist with this. They will not detract from the overall look outside and the customers and technicians will actually be able to see inside.

Sandra stokes

Feb 10, 2015

We only wanted to sit in an Escape and see the trunk size of a Focus to get an idea of what we would get to replace our current car when the lease expired in five months. The salesman who helped us was amazing. He was so helpful and encouraged us to explore the possibility of changing vehicles early. We hesitated but he said if it doesn't work out you just drive your current car home and come back in a few months. Sounded reasonable so he worked with us to decide what we wanted and then kept encouraging us not to give up when we had difficulty making the deal. We made the deal and drove home our brand new leased Escape. We absolutely love our new car and we are so very thankful to our salesman who was knowledgeable and encouraged us every step of the way. The young man is a very gifted salesperson who exhibited great intuitive skills. We look forward to seeing him again in three years.

Jianwei Zhu

Feb 9, 2015

When buying a night, the day after the new car to go home the next day found the car has obvious scratches ( paint the door of injury ) , as well as the top of the rear trunk is very dirty , estimated to be put for a long time or a lot of people open too !

Kristen Orosco

Feb 9, 2015

EVERYTHING WENT GREAT IT WAS QUICK AND STAFF MEMBER THAT HELP ME WAS VERY KNOWLEDGEABLE AND HELPFUL. THANK YOU

Stephen Peluffo

Feb 6, 2015

Johnny Gongzales is the best!!!! Great Servicss. The car was on time

Erin Kelley

Feb 5, 2015

Johnny Gonzales took very good care of myself and my 4 year old Grand Daughter during my service visit.

Adrian Dixon

Feb 4, 2015

Great experience at the Ford dealer in Chino Hills. Andrew was our sales person and knows his stuff. Very polite and respectfull with no pressure. We got a 2014 Focus SE with sport package on sale due being last years model and at a great price. Really like the sport interior. Only complaint would be that the paperwork took to long once we agreed on a deal.

Jocelyn Marquez

Feb 4, 2015

I have great satisfaction each time I go into Chino Hills Ford. No matter if its sales or service I am referring all of my family and friends.

Jason Palmer

Feb 3, 2015

Andrew Harris was a great sales person and help pick the right car for me. he also sold a truck to my parents there the ones who said i should check with him.

Kelly Losee

Feb 2, 2015

Completely satisfied with the work preformed. Not happy with the service part. Waited on hold for 15 minutes before hanging up.

Mary Crawford

Feb 2, 2015

Thank-you for a job well done and taking care of my recalls and misc. on my ford escape, (which I must say is an excellent car). Keep up the excellent service and love the new design of your business. My thanks to theservice rep and tech.

Rod Griffin

Feb 2, 2015

My service rep was Johnny and he did a fantastic job for me. My truck was towed in at just about closing time and he stayed after work to receive it in for me and check the problem out. He had the truck fixed for me by Saturday morning which was great, since the truck had the check engine light on and had completely shut off on me while I was driving it (NOT A GOOD THING)

Linda Zorrilla

Jan 31, 2015

I bought a Ford Escape SE and everyone was very polite and helpful.

Jerry Glick

Jan 30, 2015

great experience. willing to help meet our goal of purchase price.

Kevin Butscher

Jan 30, 2015

Great job and kept me informed and comfortable. Loved big screen tvs and free WiFi to get work done.

Robert Goodwin

Jan 30, 2015

The sales team was very helpful and informative. Selection of vehicles was impressive.

Timothy Cloud

Jan 30, 2015

Staff was helpfull and professional. Everything seemed in order when I picked up my truck.Thank you,

John Clementi

Jan 29, 2015

Neil was very helpful. He did not push me into anything let me ask questions test drive the cars I wanted, went over pricing for the different options. Definitely will be recommending him to friends.

Gina Halliwell

Jan 28, 2015

Johnny Gonzales in the service dept was, as always, pleasant and helpful. He explains everything. I believe him to be trustworthy and competent. He understands that I love my mustang. He takes me seriously when I say "I hear a noise" or "it doesn't feel right" I trust him to take care of my car. Johnny also makes a point of listening to my sons concerns on all things regarding my mustang, and validates him when he can. That's special. I appreciate his kindness to my son as much as his knowledge of cars.

Clementine Streng

Jan 27, 2015

we are very happy with our purchasing experience we had at Chino Hills Ford....we bought a new 2015 Ford Explorer and traded a 2006 Ford Explorer....we got a great deal on the new vehicle and they gave us a very fair trade value....there was no pressure and the sales and management folks were very professional...

Elizabeth Valenzuela

Jan 27, 2015

Ford Escape '13 Good Service ! Always take my car there ...Yes!

Sabrina

Jan 27, 2015

Rene is the absolute best! He made our experience extremely comfortable. I will be recommending this dealership to my friends and family.

Alonzo Spikes

Jan 26, 2015

Ya done good! Everything was ok. Nice clean facilities prompt service and friendly people.

Victriann Diemer

Jan 23, 2015

Service was terrific as usual. Staff was very helpful and pleasant.

Carole Ramos

Jan 22, 2015

Terrific experience all the way around. everyone has been real helpful at all times that we brought our 2014 Explorer in for maintenance. Thank you for all of your assistance.

Diane Luehrs

Jan 22, 2015

I always find everything more than satisfactory whenever I visit Chino Hills Ford, whether to receive service or to purchase a vehicle.

Robert Craig

Jan 22, 2015

The staff was polite and friendly. My truck is running like a champ again thanks to the service team. I couldn't be happier.

William James

Jan 22, 2015

Great service and fast. Flex was clean and washed. Like the new waiting area and service dept.

Nancy Gudino

Jan 21, 2015

Great customer service. Very attentive and friendly.

Basir Noori

Jan 20, 2015

I boath Lincon mkz the price was excellent,the service was very fast and easy , the staff was very excellent, They help me a lot, thank you :)

Henry Banasiak

Jan 20, 2015

We had been looking for this 2014 F150 FX2 in red for about 8 months. Tried several dealers but no luck. I went online and found this at Chino Ford, printed out the window sticker and it had everything we were looking for. I called and a great salesman named Michael Garrett said yes we have your truck on the lot and promised me it would still be there when we arrived. It's beautiful! We have had it for one full day now and love it! Everyone was very helpful and friendly.

John Kloss

Jan 20, 2015

I have bought many cars from your dealer and the staff is always kind and go out of there way to get me into the truck I always want!!Thank You Chino Hills fordJohn Kloss

Krystle Lisenby

Jan 20, 2015

We purchased a 2013 Ford Escape. The price was FANTASTIC. We went in to look at the vehicle, and Michael took great care of us. I was planning to look at some vehicles at another dealership but the Ford Escape was just such a great deal, and well taken care of, that I couldn't pass it by. Since we had not planned to actually purchase a vehicle that day, we needed some extra assistance - So Michael dropped us off so my husband and I could have lunch, then picked us up and drove us back to the dealership. Then, Michael drove my husband home so he could pick up his son from school. Financing was easy and Dan was great. Made things simple. The next day we came back in to finalize some things and again Michael helped us with the questions we had. Such an easy and satisfactory experience. Thank you Chino Hills Ford!

Doug Barnes

Jan 19, 2015

Great service, Ken was very timely in his communication, called back to tell me when ready. thank you

Robert Garcia

Jan 19, 2015

Very happy with the quality of service and pricing

Virginia Rodriguez

Jan 18, 2015

I love going to Ford Chino Hillls! I am always welcomed with nice greetings. I feel comfortable knowing how honest and caring they are about my safety and the life of my 2002 Escape. I'm very thankfrul that my Escape has been running in the best condition, since I purchased it in 2004! I thank all the staff for keeping my vehicle in the best condition and making me feel like I won't get taken advantage of like all other auto repair shops do. Thank you.

Michael Ivy

Jan 16, 2015

Like I said before. Mike Garrett was probubly the main reason that I bought the car that day. Also the finance guy Dan. They were the best

Stephen Wallace

Jan 16, 2015

My experience with Chino Hills Ford spans many years and has been primarily with the service department particularly Johnny Gonzalez. I bought a 1997 Taurus SHO new (not at Chino Hills Ford) and have been having it serviced here at Chino Hills Ford. My SHO is and has been a great car, a fun car but after 17 years it needs TLC this is what Johnny and his team have been providing for the past many years. The bottom line is that I bought my new Focus at Chino Hills Ford because of the outstanding professionalism and dedication to excellence that Johnny and his team has consistently provided and I appreciate it. When I told Johnny that I was in the market to buy a Focus he had me contact Naeem Khan who provided the same experience that I have come to expect at Chino Hills Ford. This was by far the best experience I have ever had purchasing a new car Naeem is a real pro. I am a retired Sales and Marketing executive and I could not have asked for a better experience from my team. I am a customer of Chino Hills Ford for life and my friends and family will be as well!

abmicro

Jan 16, 2015

2010 Ford Fusion Hybrid GPS/Nav screen problem-had no touchscreen response. Voice commands still worked.They tried a software update and it didn't work. They called Ford corporate and they recommended replacing the CPU of the Microsoft Sync unit. It did not make sense to me. If the screen doesnt work, why not replace the touch screen? They replaced the CPU it was still did not responding to touch screen commandsAt that point, they recommended replacing the entire Nav unit and radio. It would be over $2500 so I declined.Customer service stepped in and put back in the old CPU back in and gave me a 100% refund. I thought that was good service, because other dealerships I called (before Chino Hills), wanted a non-refundable diagnostic fee just to look at it.

Brandie Pacheco

Jan 15, 2015

Our overall experience was great. However, your quick line was not so quick. There was 3 people in line and other service reps with no customers.

J Eng

Jan 15, 2015

Service department made it right. Johnny Gonzalez and Eric Crawford are valuable employees who took special attention to make my Ford Explorer right again. Thank you!

Joe Martinez

Jan 15, 2015

Still waiting for my 6 months free of Sirrus per our deal.

Lambert Cabrales

Jan 15, 2015

Bought my brand new ST here, been taking it for service since day one., Jay has been super helpful and has accommodated every need I have had, recently took it because my SYNC was not working properly, phoned, jay answered the telephone, explained the situation and gave me an appointment right away, I was talking to a girl about an appointment, she shays there are no appointments available, then she puts me on hold then she hangs up, good thing I called back and that's when Jay sorted all out, took the car and Johnny was amazing as well, took my car in even when they had loads of cars, washed it and had it ready in a timely manner !So good onya chino hills service department !Cheers !

Richard Harrington

Jan 15, 2015

Oil change, tire rotation and some recall work. Very fast, friendly intake and processing. Nice amenities in waiting room.

Amber Smothermon

Jan 14, 2015

Johnny knew exactly what was wrong with my car and made sure it was fixed. Eric did a good job fixing it and put my dome lights back together for me

Francisco Vasquez

Jan 14, 2015

the service staff at CHF is courteous, efficient, and always goes the extra mile to help the customer. I will definetely keep coming to where you are treated like a person. I even one day ran into the GM who was inquiring about my experience. All the staff at Chino Hills Ford is exceptional.

Robert Bell

Jan 14, 2015

2006 expedition. Service was excellent. and the service was preformed onsite.

Rosie Nash

Jan 14, 2015

2014 Ford Edge. All we can say is Carol was amazing and she made it the best car buying experience we have ever had.

Valued Customer Congregation Of Sacred Hearts

Jan 14, 2015

ifficient, corteous, friendly, fast .Returned me to work and when nthe car was ready I received a " job is completed call and transpotation was ready and waiting when I was rady to collect my car.Well done

Allan Brandt

Jan 13, 2015

Just an oil change, but they got it out fast and even washed the car.

Ciara Rodriguez

Jan 13, 2015

Everyone was very nice and helpful. Ford Focus hatchback 2014

David Hennigan

Jan 13, 2015

The driver side heat adjuster didn't work on my 2014 Edge. So I dropped off the car and received a price quote. Picked up the car later and everything is good.However; this is the second time in for a system failure in the controls.

Mark Hunter

Jan 13, 2015

Chino Hills Ford always does a great job in their service department. I was able to drop my car off late, just before closing, and the my 2013 Ford Explorer was ready by 10 am the next morning. This is the 3rd time I have had my Explorer serviced here and each time has gone real smoothly.

Wade Liu

Jan 13, 2015

This time service was great. I had service issue with Ford a few months ago and someone from your dealership was supposed to call me back to resolve the issue in a week and I never heard anything. Ford customer service was very bad when I had transmission cooling pump went out on me while on my way to Indiana from California. My 2011 F150 Eco-Boost only got 18000 miles at that time. The truck was towed to a dealer 80 miles away and found out the problem was listed on their service bulletin at the time. They had no parts at that time for the repair. I ended up having spent $1300 extra in car rentals and hotels in order to complete my trip, then I called Ford, they never showed any care to a loyal customer who owned 5 Ford vehicles in the family. In addition, I specially had my truck serviced and checked a week prior to my trip at Chino Hills Ford and I told the service dept about my long trip. Anyway, it might be my fault for not pressing the issue hard enough, guess they would listen better when you have a louder voice. For sure I will never buy another Ford if Ford is not making any change in the way how to treat a loyal customer.

Phillip Rojas

Jan 12, 2015

Service was great like always that's all I have to say

Robert Turnbull

Jan 12, 2015

Not much to tell, it was just an oil change....pretty nice waiting area, free coffee and a doughnut, friendly people. What's not to like?-Robert Turnbull

Michael Neel

Jan 11, 2015

Purchased a 2014 F-150 4x4. Chris Ancona sold it to us and he was very helpful. I feel we got a fair deal without alot of unecessary negotiation. I saw the truck I liked on the internet, and emailed chris. I wanted to test drive it and he had it ready to go when we arrived. We were undecided on which motor to get (5.0 or ecoboost) so we drove a few trucks to compare. He was knowledgeable about the motors and in the end we got the truck we wanted an are is very satisfied.

Dave Durham

Jan 9, 2015

they did what I came in for. thank you and it was under warranty

James Fryman

Jan 9, 2015

Came back on time and under estimate. your service people did great!!

Alex F

Jan 8, 2015

Quick and hassle free experience. I like how oil changes are now separate from other maintenance issues.

Doribel Martinez

Jan 8, 2015

I would of given a perfect review, but the fact that it took 17 days to payoff my trade-in was unacceptable. I was asked for a ten day payoff and I expected my trade in to payoff within that time frame especially since funds sent to Ford from my Credit Union was process less than 3 days. Also, the fact that no one had an answer as to why my check was delay was horrible. I was also told finance representative and or Manager I was going to receive a call to follow-up and nothing was done. Departments need to speak with each other, unless this is the way they manage this office.

Ken Mikkelsen

Jan 7, 2015

Helpful and polite service personnel. Pointed out rear shock issue and was able to replace shocks same day.

Myrna Perry

Jan 7, 2015

Willy Marshall was an exceptional sales person. He was patient and clear in answering questions throughout the entire process.

Ripudaman Singh

Jan 7, 2015

Very good job .......................................

Steven Go

Jan 7, 2015

I'm happy with the caroverall. I feel like the staff are friendly and the facility is very nice. The only gripe I feel was the dealer was trying to nickel and dime me when I knew what other people have been paying for the same exact car. Other then that it was a smooth and quick process.

Dana Mayer

Jan 6, 2015

Chris was AWESOME! He worked with my numbers until we found one that was comfortable for both of us- Top dollar for my trade-in, everyone at Chino Hills Ford is very nice and just a pleasure to do business with.

Maria Lopez

Jan 5, 2015

I was very nervous to go just because it was my first time taking my car to go get its services check and Enrique Zaragoza was very kind and made me feel comfortable. He was very clear on what they did to my car and what issues need to be fix ASAP like my tires.

Anthony Garcia

Jan 4, 2015

Very helpful and knowledgeable. The road side was at my home in less than the time promised and they were also very professional and helpful.

Hugh Reagan

Jan 4, 2015

Staff was extremely friendly and helpful. Would definitely buy again.

Matthew Alba

Jan 4, 2015

Bought a 2014 Fusion. Great car and great service.

Eugene De Guzman

Jan 3, 2015

I'm thankful to have my 2013 Ford C-Max Hybrid. I look forward to continuing my relationship with Chino Hills Ford.

Fernando

Jan 2, 2015

I purchased a new 2014 F 150 Crew Cab that I saw on the Chino Hills Ford website. I requested the online price, I received an e-mail response right away. The service I receive from Rene Mancia was excellent. I will certainly recommend Rene to a friend or family member that is in need of a new Ford vehicle.

Frank Kams

Jan 2, 2015

From the General Manager to the salesperson everyone was courteous and motivated to make the deal work for my daughter's 2014 Escape lease.

Ismael Mota

Jan 1, 2015

Ford Flex I have had nothing but problems since day one. It Looks like they finally fix the water leak on the Sun Roof. I would not recommend the Car or Ford to anybody And not the Chino hills Ford the previous manager was a dis honest Man .He Added charges without telling us but since we sign the paperwork we had to pay it .I'm a veteran that wanted to invest in American products but We have had nothing but problems with the quality of the car.

Larry Taylor

Jan 1, 2015

I appreciate the valued service and especially the complimentary oil changes.

Reginal Simpson

Jan 1, 2015

first time going to the Chino Hills Ford but I figure since I have a Ford why not take it to somebody that knows my car instead of going elsewhere so that was my decision and the service was great and I plan on taking my car back there for future service thank you

Kathy Murphy

Dec 31, 2014

The service time was efficient and the associates were very professional.

Lorraine Yaciw

Dec 31, 2014

2012 Ford Fusion service: It was prompt and courteous.

Maria Alvarado

Dec 31, 2014

Excellent services all around,I am definitely going back,Naseem and Angelina were Super!

cityofsintatttoo

Nov 23, 2014

Bought a Ford Fiesta Titanium 2013 off the lot the car had transmission issues!!! Was told it was normal for the car! No less than a couple months later a recal on my transmission for the clutch that was a defect from ford!!!! Not only that!!! My check engine light came on while in service department for some gaskets that needed to be replaced on my intake manifold!!! Also try to lie and say it was a sensor!! Are you serious!!!???

dianelouis

Oct 23, 2014

This was our second time at chino hills ford to buy a new vehicle .wonderful sales person wonderful service ..would recommend this dealership to others

s.david

Oct 6, 2014

Chino Hills Ford is the only Ford dealership that I use. The staff go out of their way to make sure that your buying experience is not stressful. They are friendly and take the time to explain all the features of the vehicle. Their customer service is second to none.Even after the sale, they are eager to answer any question on vehicle features, and to show you how they work.

F-150 nut

Sep 23, 2014

Buying a new vehicle can be a stressful process, such was not the case at chino hills ford, in fact I left the dealer a few times to shop other deals and think of the deal that Neil Warren had presented. After shopping around and thinking of the deal , I made my decision to go with Chino Hills Ford.The overall time dealing with Neil was about 4 weeks that it took us to make the deal I wanted and fit in my budget. Thanks to all the staff for their patience and creative thinking to find me the best deal.

Callisto262

Sep 6, 2014

Ok so first of all the people at chino Ford make you feel like you're among friends and family. I got the truck that I wanted, with in my budget, with no pressure from anyone.I came to Chino Ford half expecting the experience I had at citrus motors (very negative to put mildly) and was overjoyed that not only was that not the case but that they wanted to know my experience to ensure that it wouldn't happen to anyone at their location.Naeem was great he waved us in as we pulled on the drive, pulled the truck up for us, showed us other trucks that fit the price range I wanted. I have to say that everything was very positive. I've had my truck for 24 hours now and the euphoria still hasn't worn off.

sleahmartin

Jul 26, 2014

They were very friendly, knowledgeable and not pushy. It was a pleasure to work with them. They followed up but didn't pressure us. We love our new car which they had to find for us.

jherron316

Jul 13, 2014

Went in to Chino Hills ford for service and as I was waiting around decided to look at new models of the Ford explorer. After a reasonable amount of time I walked out of there with a brand new 2014 ford explorer. Very happy with my decision. Andrew Harris was very friendly and willing to work with me.

jmonroy36

Jul 13, 2014

my family and I ended up buying a car here on 07-12-14 and it ended up as s great experience. the staff was great and I could not have been happier with the price (under KBB Blue Book) and the interest rate. Andrew (sales) and Shawn (sales manager) were awesome and I would recommend this dealer to my friends and family. I was super impressed with Andrew, he showed us several cars and was professional and courteous at all times. the rest of the office / sales staff was also very courteous and professional. The receptionist (Erlinda) was kind enough to offer my kids crayons and paper to draw with. All in all I had a great experience here and would look here first when I am looking for another car. thank you Andrew, Shawn and the rest of Chino Hills Ford Staff!

coco2392

Jul 10, 2014

Overall I had a good experience at the dealer. JD was very helpful, I only wish Ford would have financed my car. But besides that customer service was great and I will definitely reconnect this dealer to others.

Scott307

Jul 10, 2014

I have purchased two cars from this dealership prior to the new ownership, so when it was time to buy a new car for my college bound son I thought i would go there first. That was my biggest mistake. We were lied to by the salesman that they couldn't run our credit because Ford Finance was closed due to the 4th weekend. We left the dealership and went to Ken Grody Ford in Buena Park, where I have purchased cars before, and was approved and we purchased a car the same day through Ford Finance. Never again will i give Chino Hills Ford the opportunity to sell me anything. Good luck with staying in business with that kind of customer service.Scott

Claude Saban

Jul 6, 2014

I had the nicest experience to lease my CMax with Rene Mancia's help at Chino Hills Ford dealer.I had also the Best deal compared to other dealers proposals on the same car.Very professional and fast process !Thanks to Rene, his sale manager and the all team in Chino Hills!

lvaladezjr

Jun 29, 2014

From the moment we drove onto their lot, we knew we had come to the right dealership. Naeem was a sheer delight , a very honest man. He was able to work with us and get us the car we wanted and the financing we needed to fit our budget. Absolutely no run around like we had gotten at other places earlier that day. I HIGHLY recommend Chino Hills Ford , you have totally earned my repeat business!

HDsteve

Jun 20, 2014

We went there because we live in chino for many years. My wife wanted a explorer, we got hooked up with JD a very hard worker did everything we asked of him, as far as test driving the cars. We drove the explorer and the edge. We picked out a Black Limited explorer talked price but decided to sleep on it. Which was very cool he was doing his job but wasn't pushy or arrogant in any way, which is what I like. Anyway we decided the next day to not spend that much on a car so my wife called jd told her what she wanted to spend and asked him if he could o that and of course he said no problem. So we decide on a XLT explorer white with rims nice car, we go to do the final paperwork and that's when it got interesting. My wife couldn't understand why they were asking for 5 grand more then what she had talked to JD about on the phone and she basically freaked right there that's when Shawn stepped in and said he had a edge with all the same stuff the explorer had and was the price they had talked. well in her state she jumped on it i personally didn't like The car at all, not that it was a bad car i new it wasn't what we wanted.So we drive off the next morning which is Sunday I take the car for a drive to try and talk myself into looking it but it didn't work, not only that by the tome i got home my wife's crying saying she blew it now she doesn't even want to look at it. So later that afternoon she calls JD and asks him if they would take it back doesn't matter what we have to do we want the explorer, well much to my surprise they said they would do it we showed up Monday morning re signed the paper work and off she went to work with a smile on her face. it was the most pleasant experience i personally have ever had at a car dealer my hats off to the whole staff at chino hills ford.

ckkher90

Jun 17, 2014

I am bringing my 59,000 miles Fiesta for service at Chino Hills Ford this Saturday since all of its reviews were great. I have talked to Sherry of Customer Service on the phone and I thought she was very professional and friendly. She handled my inquisitions very well. Cleared up a lot of questions I had about the scheduled inspection. I felt very respected as well. Thumbs up for their customer service. Going to have a second review after my inspection this Sat!

ibcarolek

Jun 14, 2014

We chose Chino Hills because they participate in Costco's Auto Buying Service (which provides the best new car discount we could find). We were also 'dating' other brands via Costco and other Ford dealers as we had a very tight budget to work with. It was not obvious that we could purchase a new car with the funds we had. Complicating the situation was I lived in NorCal but the car was for someone in SoCal. This required arranging the deal from afar and handling the car purchase separately. We were partnered with Chris who, despite our interest in the lowest priced car possible, spent time to listen to our situation, needs and constraints. He researched incentives to help lower the price more than a thousand below Costco's discount, and he continuously treated us like we were his only customer and concern. No other dealer we interacted with had this level of dedication. All others just told us they could not meet our price. Indeed, Chris was not able to meet our price either - but unlike the other dealers, he didn't see that as the end of the relationship, and it was clear that he still wanted to sell us a car if there was any way to close the last $1k difference. We brought in a used, very old and not maintained car. Between that and more Chris leg work to get even more dealer and Ford money, we got a new car for our original budget!! I've bought cars before, but never have I had an experience like this where I felt everything Chris said was honest and I got 100% of his attention and effort. I can't imagine another person working as hard and as dedicated to make our car purchase possible. He was able to work with via phone and text and was always available. I recommend him highly! I believe he, alone, made buying our car for our limited funds possible. If he treats limited fund customers so well, you know he'll treat anyone wanting to buy a car well and work just as hard for them. He's an incredible person as well as salesman.

Momo1313

Jun 11, 2014

Best experience I have ever had buying a car. Thank you to everyone for making things so easy and pressure free for my daughter and I.

LuisGallardo

May 31, 2014

I came to Chino Hills Ford looking for the perfect car that wouldn't break the bank. I found it with the help of Rene Mancia he was by far one of the best sales person i have ever spoken to, he knew customer service was important and he put that on display. He never harassed me, he showed respect and knowledge in what he was selling, always putting the customer first. The customer service helped make my decision in where i would buy my car in the end. I am extremely happy with the end result, and want to say Thank you to Rene and the team at Chino Hills Ford!

destroyer1080

May 29, 2014

Andrew Harris and Bryan (Finance) went back to the bank and asked for a 1% rate reduction, increased our trade-in value by $500.00 (total $1500) and offered Rebates of $3500 to close the deal. All I can say is WOW!!! These guys know how to close a deal....and be fair!!! I will refer them to my friends, family and co-workers. Thanks Guys, for listening to our needs and caring enough to match them with the financing that fits our budget....Ron Gonzales

machelizabeth

May 29, 2014

Andrew Harris and Naeem Khan worked together to help me buy the car that fits all my needs. They were so patient and showed me all kinds of models since I had no clue which car would be perfect. These salespeople were very knowledgeable in all the details that mattered and were not pushy or aggressive. Angelia was able to get my car financed for me with ease and professionalism. I absolutely LOVE my new Fusion and the color of the car gets compliments everywhere I go! In comparison to the many months of visiting numerous dealerships in the southland, I highly recommend Chino Hills Ford...they are the best!

klandkammer

May 28, 2014

I dreaded shopping for a new car. That being said,Naheem gave me a whole new buying experience. There was no haggling and absolutely NO pressure . Naheem is a fine example of what a salesman should be.

MTN_SAVAGE

May 27, 2014

I recently purchased a Ford Raptor from Chino Hills Ford and can't say enough about the staff and service. My family and I were greeted and welcomed like family, no easy feat considering I have three young boys. The rest of the office staff helped entertain my little monsters while Zack helped me buy the truck of my dreams. Zack was and continues to be very helpful and attentive, regularly checking on me and how the Raptor is performing. I initially checked the other dealers in the area and was met with nothing but curt responses and less than eager salesmen. It seemed as though it was beneath them to answer my questions regarding the Raptor. These neighboring dealers need to contact Chino Hills Ford for some lessons in customer service. I have already and will continue to recommend Chino Hills Ford to all of my friends who are interested in Ford products.GREAT JOB CHINO HILLS FORD!!! KEEP UP THE GOOD WORK!!

cati2butterfly

May 26, 2014

I would recommend to family and friends. I feel wonderful with the service I received and appreciate the upfront honesty. If your looking for a car start here first.

Clintl

May 18, 2014

I traded in my beloved 2000 Toyota Mr2 convertible and had my balanced paid off after some back and forth with Naeem and his Manager. The original offer was well below what I was offered at CarMax for trade. I was asked why I would pull that offer sheet after we started talking numbers and not before, and of course why the xxxx would I do that. Then I was offered to at least match the CarMax offer. For this I was tempted to walk out of the door, I told Naeem Ford should "beat, not match the CarMax offer". After test driving a white Mustang 6 speed I really liked the car but I wasn't to happy with the color and where we were with the numbers. So the manager searched via the Ford data base and was able to find a race red with the same package. They offered to pay off my car which was over the CarMax offer and would order me a race red mustang v6 with 6 speed manual, now I felt like we were getting somewhere. It was shipped within a week and upon my arrival most of the paper work was ready to go, no extra hassles, no bogus holding fees like you might get at some other dealerships. I was able to walk away feeling like I got a fair deal on a fun fast car. I did mark down my quality of experience as a 4/5 and there are a couple reason for this which I will explain.1. The old car sale haggle with the back and forth to the manager office. I get it, it's the way it is, but I just want Ford to consider what they are now going up against. CarMax where I was considering purchasing has a no haggle sales system which is more pleasant to deal with. Where Ford has the advantage here is the flexibility to make different offers CarMax does not. After a lot of research I probably could have got a lower MSRP but I have to admit was still happy with my 1.9 percent financing, incentives and my over all payments, not to mention trade in. 2. The next wave of car sales is coming, competitors like Elio and Tesla are bound to change the sales model. I followed Ford during the hard economic years and appreciated their struggle and essentially surviving and on their own terms not taking loans from the government. I have always bought japanese cars for their reliability, but Ford is back to that high level of product. I want to see Ford make it to that next level. There aren't many two door sports cars out there to choose from, so before I forget tell Ford to stop holding out on us on the 2 door focus and fiesta hatch backs. We consumers know they exist in Europe, we do have the internet and have to read about how fun they are, and not all of us want a 4 door "sports" which is our only options with those cars. Not the dealer's fault but it should be known. Don't get me wrong I like the mustang but I also like a fast hatch back. 3. The Chino Hills website is handsdown one of the best ones I navigated. Better than Upland, Ontario, Long Beach to name a few I searched. It was nice to see the live pictures of the car and be able to again see it in person. That wasn't the case with these other websites often I would get cartoon pictures instead of the real thing. On top of that I couldnt search by details like "Manual" and color which was annoying with the other websites, but chino hills had all of that. What I would have liked which might not be possible is to see what that manager seen when he looked for my car in the data base. I would have loved to search a data base to say I want this specific car with these specific options and have it shipped just like it was done when I came in person. Maybe it's not possible to give the customer that power right now, but when I mentioned a new wave of sales model is coming this is what I'm talking about. Tesla customers can order their car and options 100% online. Ford has been around long enough to make this happen. Again, comaring to CarMax, I can go online pick a car out within 250 miles and have it shipped to my nearest location free of charge. 4. Extra warranty. I'm just going to be honest here, this car comes with a pretty decent warranty.Once we got to the financing office I was offered all the extra warranty stuff. I'm sure there are some people out there that fall for that warranty and are happy to pay extra. I'm not one of those folks, the amount that it costs to have an extra warranty I could have just spent on fixing what breaks and I would and should always come out on top. Why? Because you are selling a top quality product. Overall I would honestly say 4.5 out of 5 knowing that a lot of my complaints are really out of Chino Hills hands and rather Ford as a whole, xxxx if I can ever get over my insecurity with having dealerships touch my cars I might just let Chino Hills change my oil and some other things. The 2014 Mustang is a heck of a deal for 303hp, rwd, 6speed, Ford did a good job and Chino HIlls was a pleasure to do business with. Looking forward to seeing the 2015's. Sincerely, Clint Lara

bossradio

May 4, 2014

Zack Slaughter was the salesperson who took care of us. Wow what A SUPRISE to find him not only knowlegable about the care we bought (ford taurus "sho") but he actually took the time to zero in on our wants and needs instead of wham bam pressure a sale in order to move on to the next dollar sign. From the moment we walked in he gave us info needed to find what we wanted, took us on a non hurried test ride and worked out a deal we could live with. ZACK SLAUGHTER IS A PROFESSUIONAL and my wife and i highly recomend him and this dealership. wonderful experience without the typical pressure of other dealers. Thanks Zack, we appreciate your efforts

giants23

Apr 24, 2014

Neil made my transaction the best one I have had from a car dealership. He was honest and made it so easy to get done. Well worth the drive to their dealership. I liked him so much and was at ease that I drove 270 miles to buy and it was exactly as they stated...Would buy again for sure from them

dougiet

Apr 2, 2014

Brought in my 2011 Fusion for a new inside door handle, cost 211.00, after finding out this is common issue with 2006-2011 Fusions, I called Ford Customer Service, after 3 weeks they finally got back to me and offered to fix it for 50.00, squeaky wheel gets the grease, if I hadn't spoke up would have cost me 211.00. Taking ownership of your mistakes will bring you more business, step up the next time and don't make your customers do what you should have done.Doug Trail

1sssoto

Apr 1, 2014

This was the third dealership we visited and we were never pressured. They had exactly what we were looking for and took extremely good care of us. We would definitely recommend Chino Hills Ford and would do business with them again. Sean Orr and Neil Warren were very thorough and patient with us. Jim Karimi and Sylvia Alvarez were very helpful and attentive.

garreeoke

Mar 27, 2014

From the start, Neil, Shawn, and Daniel were great to work with. This is my second buying experience at Chino Hills Ford and it was just as good as the first one. I received fair value for my trade-in and a good price on my certified pre-owned vehicle. If I am ever in the market for a vehicle again, I will be going back to Chino Hills Ford!

nsharma919

Mar 26, 2014

Rene and team were very friendly and helpful. He was not pushy at all and created a very comfortable situation for a first-time car buyer.

yenomd404029

Mar 25, 2014

It's always hard to spend a couple thousand dollars, but the team did a great job making it as painless as possible. They went the extra mile to assure I understood and was comfortable with my purchase. Zak is a true knowledgable professional.

aslaybaugh

Mar 11, 2014

They went above and beyond to make sure I got the car i wanted. Neil Warren was super helpful and took care of every thing I needed. Thanks Chino Ford!

srbdar

Mar 6, 2014

Excellent customer service. Neil did a great job and was able to offer us a wonderful deal that another dealership could not.Would definitely recommend!

c2paul

Feb 25, 2014

Great to deal with I was out of there in 90 min or less from test drive to final paper work they even deliverd the truck to my house 50 mi away

garey3366

Feb 24, 2014

I was very happy the way I was treated and the service I got from Rene Mancia. He explain everything to me in a very professional way.Thanks,Juan Muneton

IanK

Feb 17, 2014

For the past ten years I have just purchased used cars from private sellers. So I was at first hesitant about going to a dealership. I personally thought it was going to be a negative experience, but I am VERY happy I was proven incorrect at Chino Hills Ford! Jeffrey Goldsmith (Sales Manager) was very agreeable and informative in presenting options and numbers to my mother and myself throughout the week before we came on 02/15/2014. From the moment we arrived, smiles were plentiful amongst the staff and I started to feel a bit more comfortable quickly. A big thing for me was the fact that they treated my mother and girlfriend with the utmost amount of respect throughout the process, even though I was going to be purchasing the vehicle. This meant a lot to me since they are a very special part of my life and with my decision making. Jaime and Ted were extremely pleasant and conversational. I thankfully am quite simple when it comes to vehicles. I am the kind of young individual (28) who isn't into all the sporty cars, driving fast, etc. I look for a car to get me from point A to point B with some comfort. All three of the staff were exceptional in showing me EXACTLY what I was asking for when I brought two stock numbers already in mind. I was presented with a couple more options per my mother's request, but the first car stuck out in my mind (2014 Ford Fiesta). When I decided that the first vehicle was the one I wanted, Jeffrey made every effort possible to get at the monthly price point or at least close to it that I wanted. I was looking to be at about $250 a month and Chino Hills Ford did very well in staying close to that at the end ($283). Jeffrey made every effort back and forth with Ford to make the payment as low as possible, also including the two rebates for new car buyer and school. No pressure in price points, no strong arming, just simple and straight to the point of getting a price that met my request and the type of car I was looking for. This was my first new car ever and I am very happy that I chose Chino Hills Ford to make the purchase. They made sure the car was washed, fueled up, detailed, and ready to go while the finalization of paperwork was being sorted out. I received a follow-up call the very next day from Ted (though I didn't recognize the number so I didn't answer, sorry!) whom wanted to make sure I was 100% with my purchase. I will definitely be recommending my friends and family to Chino Hills Ford if they happen to be buying in the area and Ford in general. Thank you once again to Jeffrey, Jaime, and Ted for making my purchase experience MUCH better than I had anticipated!

2014Raptor

Feb 14, 2014

Neil Warren supplied service (Way above the call of duty with Fantastic follow though) He is an excellent employee & a great company representative. You are lucky to have him on your team. Quick response to e-mails and return phone calls. I had a very good working relationship with him.I did have a conflict of personality with the Chino Hills Fleet manager though, which had nothing to do With Neils performance. I purchased a 2014 Raptor Super Cab - Special orderI will be purchasing a 2015 Mustang GT for my father - possibly 2016. I want to wait to see if any problems arise with the new Model. He currently is driving a 2012 GT. I will also be purchasing (2) base model F150 work trucks to replace the 2 Chevy Colorados we currently have as parts runners. This will happen in late 2014. I dont think I will be purchasing them though Chino Hills Ford because of the conflict of interest I had with the Fleet Manager. Very Sad - because I would have like to have dealt with Neil Warren again and have him get the commission. Great personality Roy HansonHanson Tankshttp://www.hansontank.com

KBay7

Feb 12, 2014

I really enjoyed my experience with Chino Hills Ford, Andrew was prompt and got me an incredible deal on my new Ford C-Max. My only complaint would be that it took almost 6 hours from test drive to send off, which was a bit lengthy for my taste but it really was a great experience overall.

Ed4389

Jan 29, 2014

Great attitude, did not feel pressured to buy, Neil was very helpful and knowledgeable. Chino hills ford rocks! I would recommend them to everyone. Thanks

ahumada37

Jan 21, 2014

very good customer service I ask them for the best lowest price without delay due to the fact most other dealers negotiation's take too long just to get you in the most expensive price , however chino hills staff where so honest for the budget and car I was looking for they seems to try hard to accommodate to everyone's needs .......thanks chino hills I like the new explorer model I will comeback for one later .. my new fusion 2014 hybrid is the best car for the money I can get.. maria jimenez

peaches12

Jan 19, 2014

Very good place didnt feel pressured to buy got a good explanation on finance and warranty...also very nice and experience...Johnny in service just went out of his way to help me was very impressed to see they cared about you..

ibarras2014

Jan 13, 2014

Great customer service!! Always willing to work with us and attentive to our needs! Knowledgeable about the cars we have been interested in. Thank you!!

saldih

Jan 10, 2014

This is the second car i purchase from chino hills Ford and Chris ancona once again made it a pleasant experience. From beginning to end me and my wife felt comfortable. They offered us many options and we happily drove away with a 2013 explorer. No hassle no pressure environment. We highly recommend chino hills Ford!

alopez1633

Jan 7, 2014

I had been looking for a new vehicle for several months already. I currently live in New Mexico but went home to California to visit family for the holidays, not really thinking about buying a new car. I kinda looked around and was contacted by the staff at Chino Hills Ford, from the beginning it was amazing. Neil Warren and Mike Green did an incredible job at not only finding me a vehicle that I feel in love with, but also got me through the grueling process of finding the right price. They were not pushy at all, only helpful. Needless to say I drove off the lot in my 't brand new Ford Escape and I couldn't be any happier!!!

carlythemustang

Jan 4, 2014

Zak Slaughter is a magician! He worked a deal to get my dream car, Carly the Mustang convertible! I spent very little time in the dealership, but Zak stayed in touch every step of the way. I never felt alone! I never felt less important than any other customer. This was the most amazing experience I have ever had in a car dealership!

MaddieandHarry

Jan 2, 2014

Having received e-mails and calls from every Southern California Ford dealer prior to my visit to Chino Hills Ford, I was a bit tired of the same old sales pitch. I received a call from Nikki (hope I spelled correctly) who was involved in Chino Hills Ford Internet Sales Program. She basically set me up with an associate and a time to come in. I then came to Chino Hills Ford and Nikki introduced me to Zak Slaughter. He was incredibly nice and non pitchy. He walked us through several vehicle options including the Fusion, Taurus, Edge, and Escape. We quickly narrowed down the Fusion as the best buy for what I was looking for. Zak worked with Mike Green to get a number that looked good for us. I am now proudly leasing my first Ford and plan on staying in the Ford Family for a long time. Well done Chino Hills Ford. I will recommend to all my friends and family.

rata8633

Jan 2, 2014

Andrew worked with me on my 2nd purchase here at Chino Hills and my expierance with him is nothing less than spectacular. Thank You Andrew!

Robertzzzz

Jan 2, 2014

Very good experience. Helped me find the car we could not locate through other dealers. Came in that morning and they traded with another dealer to get the car we wanted. Drove home with the car that evening.

DEBerumen

Jan 1, 2014

Great experience. Really didn't expect to buy the car. They were so helpful. They had quick, informative communication. They treated me as a serious buyer. They printed all price quotes for me and worked with me to exceed my personal requirements to buy the car. They explained all the paperwork, made it very easy. They had great follow up after buying the car. They still are helpful with my many questions. Ford offers packages that I could not find with any other company. They also have the best graduate and first time buyer programs.

kkdesignkoncepts

Jan 1, 2014

Andrew Harris of Chino Hills Ford was very friendly, not pushy, knowledgeable, and patient with all the questions I had when I came in with an interest in purchasing a Ford C-Max Hybrid. He explained the technology of this car very nicely. He and his boss Brian were fair when it came to negotiating the final deal. Had they given me more pressure and played games like some other dealers like to do - I would have walked away. But with their friendly and releaxed approach my car buying experience on the last day of 2013 was very pleasant! Thank you!

lindagar2826

Jan 1, 2014

I just want to say thank you to Zak, he was awesome and made my car buying experience enjoyable, I really appreciated the great service

MuscleCar19

Dec 31, 2013

My experience started when I did an online search for a ford mustang. I found a 2014 mustang at Chino hills ford. I called the dealership and I arranged a test drive. When I arrived at the dealership, Zak was the sales associate helping me with the car. Zak was very helpful and knowledgable, answering all my questions. After the test drive, I knew I wanted to buy the mustang. I was satisfied with the negotiation and paperwork process. Overall I had a great experience and I highly recommend Zak.

damienvanderburg

Dec 23, 2013

Even was a great person to work with. He is friendly and funny, and took great care to be sure to answer all of our questions.

Foodexpo

Dec 20, 2013

I am the CFO of a corporation that demands the satisfaction of our customers , we pride ourselves in giving the best service possible and in this day where the best satisfaction is given beyond expectations , we are all customers in this world in more ways than one, your team provided us exactly what we were expecting , including the personal delivery of my vehicle, this is what going beyond the expectations of a customers needs. Thank you for the great experience and look forward to continuing doing business as a very satisfied customer . Cheers and great job to your team Alex B. CarcavalloCFO Food Expo Inc.

solmech

Dec 20, 2013

After researching the truck I wanted for several months, Chino Hills Ford offered the best deal on their first quote with having to haggle over price. Everything they promised was delivered.

robertM75491

Dec 14, 2013

I recommend this dealership to anyone. Im very particular on reviews for online because I know they could either help or hurt a business. This dealership exceeded all my expectations on every level available. You wouldnt believe the used car they sold me looked like it was barely a year old and its a 2005 Mustang GT. He (my car) was so impressive and the deal Chino Hills Ford granted me was spectacular. The salesman, Evan, up to the Finance dept and chief of sales were all so polite. They literally rescued me from another dealership with a 2 week long deal for another mustang that went down the drain. One morning, I had the first deal break apart then the very next afternoon I had my dream car. Awesome place, great business, spectacular staff. Go there.Robert

ks10381

Dec 13, 2013

This is my third Ford purchased at your dealer and I will be back. The team is always fun and friendly. and I enjoy them all.

salesdc

Dec 13, 2013

I recently purchased a 2014 Ford F250 Platinum from Zak Slaughter at Chino Hills Ford. The entire experience from start to finish was amazing. I would highly recommend working with Zak at Chino Hills Ford. He found the exact truck that I was looking and quoted me a very competitive price. There were no surprises and no price increase when I arrived to pick up my vehicle. He was also very knowledgeable and pointed out the various features of the truck. The customer service experience was phenomenal!Thank you Zak!

Lily8989

Dec 12, 2013

I love chino hills Ford! All thanks to my salesman Zak for such a great experience. I have bought many cars but this by far was the easiest and most pleasant transaction I've ever had. Thanks Zak for taking the time to deliver my special order DVD players for my flex straight to my front door!!

Pmezajr

Dec 7, 2013

Our experiance at Chnio Hills Ford was very stress free with noPressure at any time! Neil was very attentive and knowledgeable with the car we purchased. Would recommend ChinoHills Ford!

badengar

Dec 1, 2013

Zak and Jon had their work cut out for them on this sale. Like most people, I dread the automobile purchase experience. My wife and I searched and researched for over two months looking for a car that would meet our needs, at a price we were comfortable paying, from a dealership we felt was truly interested in providing us with a satisfying experience more than meeting a car selling quota.We actually contacted Chino Hills Ford inquiring on a used mini-van. Surprisingly, Zak offered to drive another car we were interested in all the way down to Orange County on a Friday night to show it to us. This was a completely different car buying experience than I had expected.Zak and Jon were very patient over the following week, yet persistent, in seeking to assist me in any way they could with my car buying process. They answered several of my questions and ultimately matched the lowest price I could find for the Ford Explorer we decided to purchase.Zak and Jon, thank you very much for a pleasant car buying experience!

trudeau

Nov 23, 2013

We had an incredible experience with Chino Hills Ford Dealership, especially our Salesman, Zak Slaughter! From the second we drove into the dealer, to the time we left, the level of customer service, friendliness, courteousness, kindness, etc, was around us the entire time. People were smiling, continually asking if we need a drink or if we are comfortable, and being as helpful as they can be to make our time valuable and worth the hour and fifteen minutes of drive time to their dealer. In fact, our name was on their Customer Appointment Board and we felt so special that they were making time for us. When we came down to look at the car, unfortunately the keys were off-site, but Zak allowed us to feel confident in our exploration of the vehicle as he showed us the car, discussing the positives and benefits of the suburban. He spent the time to discuss, think, and consider our options with patience, understanding, and compassion. We are very pleased with the level of service, hospitality, and care that our sales team provided, including Zac, Allen, Sales Manager, and Finance. Thank you EVERYONE for all your hard work, dedication, and commitment to making us feel like "special customers!" Because in the end, we know we were treated with respect, honesty, and loyalty!

lgsears

Nov 22, 2013

I had been looking for a ford Explorer since June of this year and went to many dealers to try to find my ideal vehicle. With no 2013s available the search for a 2014 started. I found Chino Hills because of its internet add. I wanted a few specific things I wanted and could not locate one. It was suggested I should just order one and I did after much hesitation. Rene suggested I order one originally and I should have listened. Well I have the vehicle of dreams and I thank Rene for his patients, diligence, and all the looking he did for me. Also for all for all the emails and phone calls. I always knew where I stood and he explained everything wonderfully to me when the vehicle arrived. I would recommend Chino Hills Ford to my friends.

Schnurstein

Nov 18, 2013

Great experience. Impressed with everyone we dealt with. Naeem Khan, Mike Green and Angelia Woods were wonderful to work with. I would highly recommend Chino Hills Ford to my family and friends.

AlexFidel

Nov 17, 2013

We had a not so great experience purchasing an F-150 this week. We found the vehicle we wanted online, and we received a quote from an Internet Salesman which met our price range. We called the salesman to confirm this was the price and there were no other charges. The cons: When we got to the dealership all ready to sign the papers, they "snuck" in some dealer upgrades which raised the price an extra $1,500 for items were didn't need. I was shocked and in awe we fell for this scam. If my wife hadn't totaled our previous car and we weren't in desperate need of a replacement, we would have walked away. The senior salesman eventually gave us a break of the warranty and lowered our ARP %, but this was a good lesson for us. Also took us 4+ hours to eventually get out of there as there was only 1 finance person and 2-3 customers ahead of us.The pros: They did have the truck washed, waxed, and gassed up before we got there. All the associates were knowledgeable, friendly, and courteous. We love our truck, and thank you very much!

HappyCharlotte

Nov 14, 2013

Absolute A1+ customer service Sales Associate! Andrew Harris is synonymous with Excellent customer service. He listens to your needs & wishes and only presents you with the automobiles fitting that criteria. This is most important to me. For these reasons, I have returned to Chino Hills Ford for my 3rd purchase of which 2 were handled by Andrew. He truly lives up to his statement that his customers are always first and that his responsibility to me when it comes to my overall satisfaction with Chino Hills Ford, DOES NOT END WITH HIS SALE!.Additionally, I find him to be a very honest, professional with a great personality.I think Chino Hills Ford should be very proud to have a man of such integrity working for and representing them.Thank you Andrew for yet another AWESOME experience at Chino Hills Ford and I look forward to my next purchase from you.

murillo0311

Nov 8, 2013

Was very satisfied with our purchase up till a week after purchase, when my wife and I reviewed the contract in depth. We had come to find out that the "data dots" and "rockedge alarm" were added to our contract, after having a verbal agreement during the negotiation period, that these items would be excluded from our total cost. I do understand that it was our families responsibility to double check our contract prior to signing, but we naively trusted the dealership to hold true to their word, which in the end costed us an additional $1,000. I have already attempted to settle the situation with the dealership directly by calling them on November 1st, in which they responded that they would contact me during the following week; I have yet to receive a phone call after seven days. Overall very disappointed with my purchasing aspect and will encourage others to shop elsewhere, although we do enjoy the vehicle we purchased (Ford Explorer Base 2013).

luckyfingers76

Oct 26, 2013

Worked with Zak and Andrew to find the right vehicle for my family. Both gentleman were patient and resourceful in helping us acquire our new Ford Explorer with the all the amenities and price that we wanted. Great experience and we will definitely be back to Chino Hills Ford for our next vehicle.Thanks Guys.

nkemp

Oct 25, 2013

Neil was very personable and welcoming. He answered all our questions and did what he could to get us in a car that was within our price range. He was very informative about the leasing process for us since we were new to it and he made sure that we understood what it was all about. We were in and out of there in a timely manner and he made us comfortable about the whole process. Everyone there was friendly and made it a great experience for us.

CBPP

Oct 22, 2013

Zak is a great guy to work with a easy going personality. He made the car buying experience hassle free even after I did not find the "right" car on my first trip to the dealership. Thanks Zak!

Terry15

Oct 18, 2013

Always friendly, even every time I go back to visit. Rene is a very easygoing and relaxed friendly salesman. The sales manager Mike was very willing and flexible which allowed me to drive away with my first car!

geogina

Oct 14, 2013

Me and my Husband think that Rene Mancia is a Great Saleman, He keep his word all the way through the Deal. We started the negociation from Arizona and drove all the way to Chino Hills Ford to pick up the Ford F-150, which we Love so much. I personally think Rene deserve the 150% Satisfaction Guarrantee. We will reffer our Family and Friends to buy with him, because we have lots of friends and family that reside in the LA area.We defenatelly recomend Chino Hills Ford and specialety Rene. We thank Rene for his profesionalism and good ethics cause of the way he handle the whole transaction, always Honest and trufhfull.

glamis11

Oct 14, 2013

One word describes NeilAwesome! Neil was extremely friendly and knowledgeable. He went out of his way to get me into the car I really wanted (2014 Explorer Sport). He waited patiently while I took my time making my decision (even though it was very late on a Friday night!). I am privileged to give Neil and the staff at Chino Hills Ford my highest recommendation!

wendywill

Oct 9, 2013

My experience dealing with Chino Ford was wonderful. Allan Vysma was VERY knowledgeable about all the features of the C-Max that we purchased. And the staff was very pleasant to work with.

markwalker76

Oct 7, 2013

Many many times in my life I have been to dealerships and we all know the routine... RUN FROM THE SALESMEN!I initally came to Chino Hills Ford to get some service on my truck, it was then that Zak Slaughter approached me...with kindness, respect and alot of knowledge about the ford F-150 line-up. I explained to Zak my truck was a few years old and I would consider a new truck if it would fit in my budget. Before we could even walk to the back of the lot to look at the different models Zak said he had one just in mind that will work best for me, and he sure was rite!Zak listened to my details and what I was looking for, he narrowed the process down and made it as simple as buying a loaf of bread. I didnt pay for a truck with options I dont want/need. He found the perfect truck with the options I wanted. It fit my budget that we discussed and looks great in my garage. Zak went way out of his way to explain the options on the truck and SYNC my phone.Ive never experianced such an honest, caring, self-motivated knowledgeable salesman in my life. He exceeded my expectations and I will and have reccomended him to EVERYONE I think of that may be interested in a new vehicle. It is because of him I purchased the truck and shopped at Chino Hills Ford and will contiunely do so for all my automotive needs.Please take the time to visit Chino Hills Ford and ask for Zak to assisit you... I PROMSIE YOU WILL BE PLEASED!

rlhicken

Oct 7, 2013

This is our 3rd vehicle from Chino Hills Ford. This time we didn't shop anywhere else but came straight to Chino Hills. Neil was our salesman and was friendly and patient with us. When we told him before we came in what we wanted, he had it ready for us when we arrived. We were done and out of there within a couple of hours. Chino Hills will be our dealer forever!

petedavey

Oct 6, 2013

Most people are accustomed to a negative experience at a car dealership. Emotions can run high with such large purchases, and sales people are usually there take advantage of you.Not at Chino Hills ford - the entire experience was A+ from start to finish. I got a reasonable amount on the trade-in for my vehicle, and a decent discount on the new vehicle I was purchasing.Everyone's attitudes were exemplary, with an emphasis on Andrew Harris. Andrew really knows what customer service is, you can tell he's been in the industry for a while and actually enjoys his job. His motive is to keep the customer around rather than to get the quick sale. The follow-up calls post sales exceeded my expectations - not an easy feat considering I run a technical support group myself and expect this same type of experience with my customers. If I ever want to buy another Ford, I will drive out of my way to go to this dealership - as I did this time. If you're on the fence, look no further than Chino Hills Ford.

mavila80

Oct 3, 2013

Excellent costumer service, their help was outstanding. Allan, Jon, and Rene made my experience at chino hills ford very pleasant compared to other dealerships I've visited in the past. Allan was willing to work with me and helped me selflessly on getting my dream car.

kiranbchandra

Oct 2, 2013

Impressed by the extraordinary service offered by Naeem Khan and his team. Walked out very happy after purchasing the car. They were very Professional in their dealing.

tommieray

Oct 1, 2013

From the second we set foot onto the customer parking lot and all the way to where we drove away very happy, we received the " Red Carpet" treatment which made us feel at ease throughout the whole process of purchasing our 2014 Explorer XLT. There was never the unpleasant vibe of being hassled or boxed in on an agreement. The Chino Hills Ford Staff were very knowledgeable and understanding of our needs. We like to thank all those that we came in contact with, and even the head of the Service Department came to the aid in assisting with a couple of touch ups before leaving. Our special thanks once again to Zach Slaughter who did the most of the leg work in making sure he did all he could to make us happy customers. Regards,Tommie and Carole Ramos

atenista70

Sep 16, 2013

It was a great experience! The sales agent Naeem Khan answered all our questions and there was never any sales pressure. Very patience and professional. The negotiations went very smoothly besides the long wait but we are very satisfied and happy with the purchase. Thanks for the great service Naeem and more power to the dealership.

parraraz

Sep 14, 2013

Rene and Mike were awesome to work with. They did everything possible to make sure that we got the deal we wanted on our trade in and new Ford explorer sport. This was our second time working with Rene. He is a great man and I recommend him to all friends and family.