CINCINNATI MINI reviews

EvanSandyyy

Jun 14, 2016

I leased a 2016 Clubman through Louis. He has an extraordinary passion for the brand. Louis knows MINI's like the back of his hand. He is an honest gentleman that truly cares about you. I would recommend him and Cincinnati MINI to any of my friends and family!

hasselbeck, John 69

Jun 11, 2016

I purchased a 2013 Mini Countryman. Chrissy Bashore went out of her way to see that I was completely pleased. She is warm, friendly and very professional and I would not hesitate to buy another car from her or send friends and family interested in a Mini her way. What a great experience!!

MINIme

May 28, 2016

Travis Holley is an asset to this dealership! He welcomes you and treats you like you have been friends forever and there is no need to be so nervous or formal. Down to earth and fun to talk with and that takes the edge off when your making a purchase. You don't feel like your being targeted or being a hard sell, just great conversation, good advice, input etc. My next car I would no doubt look Travis up and purchase from him! He keeps in contact and even drove to my workplace for one more issue to finalize the deal. Who does that?! Thank you Travis, never felt more welcome and comfortable at this dealership, I will see you again! Also shout out to Jemar Dubose who also guided me to what I knew I should do, but needed that nudge! Your the best!

ffnole

May 10, 2016

Travis Holley did a great job communicating along the way from the time we ordered the 2016 Mini Coupe until it's delivery approximately seven weeks later. Arrived exactly as ordered. Very thorough orientation to the cars many features. Follow up phone call to check in. Travis made himself available anytime which met my busy schedule. The leasing experience was likewise quick, painless and professional. Even compared pubs in Dublin. Love our new Mini. Thanks guys.

Elizabeth Girdler

Apr 29, 2016

Many thanks to Todd Chumbley for covering rental cost. He always goes out of his way to accommodate during my car's repair.Elizabeth Girdler

Mauricio Solis

Mar 29, 2016

Great experience with Louis .. all the process was perfect and I love the car.. Also Conor helped a lot with paperwork and defenitly recommend Cincinnati Mini!Thanks,

jillchele1

Mar 18, 2016

This was my 3rd time getting a new Mini from Cincinnati Mini. Louis & Conor were professional, helpful, and made my Mini experience A+++. Highly recommend!!!!

Ali

Feb 17, 2016

Had a great experience getting a car here and Jay went out of the way to get me the car I wanted. I would recommend.

jpbonsall

Jan 5, 2016

I wish that I had bought my 2015 Mini from Cincy!!! I bought mine in Columbus, did one service there and didn't like it, so I thought I would try Cincinnati Mini service for the next issue I had. Holy cow... Christina was AMAZING at communicating and letting me know exactly what was going on. They actually fixed one issue that Columbus Mini told me that they would not fix under warranty! Seriously, I am going to highly recommend them to anyone and everyone I talk to and I may even lie and say I bought it there because the staff are so friendly and inviting and just overall amazing. They took a bad experience and made it awesome. And the valet that brought my car up to me (all the way in Dayton) was very prompt and super sweet. Great place, please keep up the friendly and helpful service!!! I will ALWAYS take my car to Cincinnati Mini for Service!!!

ParissaJ

Dec 30, 2015

Louis was absolutely wonderful for the duration of my car buying experience. This was my first car purchase and Louis as well as Cincinnati Mini were both so very attentive and supportive the entire time. I would definitely purchase from this dealership again. The employees are not only kind but also very knowledgeable.

Clover

Dec 29, 2015

Louis is the bomb. He's communicative, open, and just a cool guy. His service is especially memorable b/c he always seemed to be 1 step ahead of me - be it questions, next steps, anything. Great guy, even better customer service!!

mhoya92

Dec 9, 2015

I bought my first Mini Cooper from Cincinnati MINI in the summer of 2006. I received expert and helpful guidance in my decision to purchase my MINI Hardtop from Jay Sofranec. He helped me find the perfect car to fit my needs, with all of the features I wanted within my price range. I happily drove my MINI for nearly 10 years before deciding to trade it in a few weeks ago. Once again, Jay was there to help me find a new MINI to enjoy for the next several years. Jay happily answered all of my questions and promptly responded to my emails and phone calls. In addition to my dealings with Jay, I have also had pleasant interactions with Todd Chumbley, Nick Walsh, and Conor O'Somachain over the course of my relationship with Cincinnati MINI. I would highly recommend Cincinnati MINI to anyone looking for an optimal experience in purchasing or leasing a vehicle.

andy2944

Dec 7, 2015

Travis did a great job of showing me all the features of two different Mini models. 2 test drives and lots of question from me. I ended up buying a Countryman and have been very happy with my new vehicle. A great experience all the way round. I really like my new bumper mounted bike rack.

Gen5-ZL1

Nov 28, 2015

I am a car guy ... working on cars and driving for enjoyment. I have owned them all at one time or another. But this visit to Cincinnati MINI was for my wife - she wanted a MINI Countryman S All4, I was hesitant (not my preferred vehicle), but the moment we were greeted by Chrissy I began to feel like this is going to be fun and no hassle. She is beyond knowledgable (she will most likely give 99.9% of the sales associates a run for his/her money), friendly, kind, respectful, a team player (supported a test drive of comparable BMW), honest, outgoing, and absolute pleasure to deal with. I often do not opt to provide reviews, but I had to depart mid transaction and she completely followed through ensuring my wife was completely satisfied. If you are looking to buy/lease or just test drive a vehicle from Cincinnati MINI ... ask for Chrissy - you will not be disappointed. Looking forward to my family's next purchase. Cincinnati MINI = Chrissy Bashore!

pollo

Sep 30, 2015

Great overall expierence.From the moment I got in personnel were friendly and helpful and I never felt pressured. They offered me right away meaningful information on different financial or lease options and what would be the best fit for my unique financial needs.Louis Velazquez was very knowledgeable not only on the unique characteristics of the vehicle I was testing but also about future vehicle line ups.At the end he also gave me options and ideas on how to customize my Mini.What I enjoyed the most is that it was a very streight forward and "fair" negotiation......basically no negotiation, the price is the price which I kind of like..Post selling service has also been great. The car is like my new baby and I have been getting pictures from Louis on how it has been "enhanced" with the John Cooper package.Great overall expierence

sandsunlaura

Sep 20, 2015

What a great lease experience with Travis at Cincinnati Mini. Since this was my first Mini, I test drove many models, and asked a million questions. Travis is very knowledgeable; he knows these cars. I am very happy with my CountrymanS - the transaction from beginning to post purchase followup was excellent.

navitucci

Aug 28, 2015

My 1st Countryman's Lease was about to end and the Dealership was extremely helpful laying out my options. The communication was clear both at the Dealership and through email when I would have questions. I ended up Leasing Countryman #2 with the guidance from Louis!

schwegs702

Aug 28, 2015

I could not have had a better experience at Cincinnati Mini. I worked with Louis to lease a Cooper S, and I could tell that this was an individual who was extremely passionate about Mini Coopers. That positive attitude reflected on my entire experience; Louis worked to get me the best deal not only on my new Mini, but also on the car I was trading in as well. He laid out everything that I needed to know in a straightforward manner, and told me exactly what I was getting in my new car. I would recommend Louis and Cincinnati Mini to anyone.

Sachmo4

Aug 24, 2015

I had a very stress-free leasing experience thanks to Louis and Cincinnati Mini. Everything was forthright and up front - no surprises - and they worked with me to structure the lease how it worked best for me. I am super happy with my Countryman and totally recommend the people at Cincinnati Mini.

HPMarx

Aug 21, 2015

Thanks to Louis for making our lease so easy! Louis was upfront and honest through the entire transaction. Would highly recommend Louis and his entire team at The BMW Store!!

Gauri

Aug 14, 2015

I would highly recommend this dealer to buy a new MINI or lease a MINI. Sales Team provided great support, patience and help throughout the process. Follow-up even after buying the MINI is excellent.Overall Great Experience!!!

Motoring

Jul 15, 2015

Would highly recommend this dealership for new car purchase. Sales staff very knowledgeable, accommodating, and responsive. Had a great experience buying a new mini. Great product.

rainer62

Jul 7, 2015

I just purchased my second MINI at Cincinnati Mini and couldn't be happier with the whole experience. Jay and Travis were a pleasure to work with! If you are looking for a new car, definitely go and check them out!

bones33

Jun 7, 2015

My wife has always wanted a MIni, so we finally decided to get one. Dealt with Jay and he was great from the get go. Jay knows his business and you can tell he loves what he does. Great experience.

Tback

Jun 2, 2015

I had a great experience at Cincinnati Mini. My only issue is I wish there was a Mini dealer in Dayton. Long drive, but worth it. Chrissy made my day, and probably my year!

Karri Schrand

May 24, 2015

Everything about my Mini Countryman buying experience was FANTASTIC. Starting with Jay and his fun and thorough knowledge of the vehicle. He exudes the brand and made the whole car buying process extra fun. Thanks to Jay and the entire staff at Cuncinnati Mini for their outstanding service.

Mini-me,simonstg

May 8, 2015

Cincinnati Mini just keeps getting better and better! They were wonderful when I had my first Mini, but if possible, they are even better now. Many thanks to Tammie, Travis and Chrissy for all their great assistance in making my Mini-dream possible! Love their new home.Mini-me

heartofitall

Apr 27, 2015

Can we just say how awesome the service department is? I usually work with Todd and he always goes above and beyond. Thank you, you've created a customer for life.

CKMorg

Mar 30, 2015

This was our first experience at MINI, and we are happy to say that it was fantastic! We went through so many other dealerships, and had ok and not so great experiences. It is very important how your advisor makes you feel, and Chrissy was wonderful, she was great at following up with us without being pushy, which was a huge thing for us. She found the right car with exactly everything we were looking for, answered all of our questions and was patient with us. We are so happy with our new Cooper S and with the whole experience, in general everyone made us feel very comfortable and welcome. We will definitely recommend MINI Cincinnati to our friends and family.

mcgeezy

Feb 23, 2015

MY MOTORING ADVISOR (TRAVIS HOLLEY)Travis has a unique talent in connecting with his clients. He was always available to answer questions and assist in the purchase process. He has an excellent grasp on the delicate balance between "keeping in-touch" and "pressure selling." I felt that he wanted to earn my business and valued my time; He always had a positive outlook and can-do attitude. Travis exhibited a high level of integrity and truly aimed at understanding my needs. Thanks Travis!MY FINANCE MANAGER (CHICO ROBINSON)Chico, was professional, enthusiastic, and an expert in the field. He was able to obtain EXTREMELY reasonable finance terms through MINI Financial. I know this could not have been accomplished without a well-established, and trusted relationship among Cincinnati MINI, Chico, and MINI Financial. Additionally, I have never had a Finance Manager who was so invested in the purchase of a vehicle. In addition to Travis, Chico appeared genuinely interested in providing the best car buying experience. I never felt pressured into doing something I was unsure of; I was able to drive away feeling that I received a fair deal without the need of hagglingMY CINCINNATI MINI .The NEW Cincinnati MINI has a fun, upbeat, and inviting showroom. The comfortable lounge, free snacks/beverages, and free car washes, are welcomed amenities. I was able to see, firsthand, why the customer is treated so well: The entire Motoring Team is treated like a family; they all look happy to be at "work.." In turn, I was treated like a neighborhood friend. Maslow's theory of the "Hierarchy of Needs" can be witnessed within this dealership's concept. From owner to perspective buyer, and through everyone in between; "good goes around and gets everyone motoring." Cincinnati is incredibly lucky to have Cincinnati MINI!

Meribeth S.

Jan 15, 2015

Our second MINI experience was as great as the first! We loved our Cooper Hardtop, but with a toddler we needed something a little bigger. Enter the Countryman. It's exactly we wanted. We worked with Chrissy for the second time in three years and she was great. Everyone really goes out of their way to take care of you. I'm so spoiled with this dealership I don't think I will ever go anywhere else again.

broadspec

Jan 9, 2015

We are very excited about our new Mini. Louis Velazquez was our sales person. He was very helpful and accommodating in assisting us in factory ordering our Mini Countryman Cooper S All4. It was an all around excellent experience and I would highly recommend Cincinnati Mini.

Tammy K

Jan 9, 2015

I am very happy with my new mini and the experience that I had Cincinnati Mini. Chrissy was very helpful in taking care of my decisions in my purchase. I am very happy.

Jim Henahan

Jan 3, 2015

After having a bad experience with my local dealer, I drove down from Columbus to Cincinnati the next day and my faith was fully restored in Mini. I worked with Travis and he walked me through the test drive, coming up with a fair deal and ordering my car -- all the time showing me respect. Travis also clued me in to the Mini online Owner's Lounge so I could follow my car through the build and delivery process. He fully went over the car with me when it arrived and I love my first Mini!

Slichard1

Dec 16, 2014

The staff was great from the start. We were delighted at their timely responses and courteousness. Natalie found exactly the car we wanted and accommodated our tight schedule without sacrificing important delivery-day info.

hannahmonster

Dec 12, 2014

Thrilled with my experience with Travis at this dealership! I traveled from Indy just to work with them because they made it so easy to obtain the car I wanted. Highly recommended!

howard.helvey

Dec 11, 2014

I certainly wasn't surprised by the high level of quality and customer service offered by Cincinnati Mini--as they have an excellent reputation. Travis Holley made the experience streamlined, effortless, and fun. Having researched a number of Mini model options, I eventually decided on the Cooper "S" Countryman, which I have absolutely loved so far! In the process of deciding, though, Travis made himself always available to promptly provide any information that I needed.--Howard

Marie Callen

Nov 18, 2014

I was looking for two cars; one for my personal use and another one for marketing my business as a pediatric dentist. I thought the process was going to be challenging as I was working with a set budget in mind without sacrificing looks and quality. I left a message for Jay who contacted me almost immediately and worked with me on the phone. After reviewing the numbers and my list of likes and dislikes he gave me a couple of options and invited me to try them at their shop. By the time I went to the dealership, he had already worked all the numbers, gave me the chance to drive the cars from the Mini department but also coordinated a meeting with Susan Ward from the BMW department to consider other options. I ended up getting two cars that day in a matter of a couple of hours!!! Easy, professional, friendly....I am one very happy customer :)---Marie

LINDA SALERNO

Nov 12, 2014

After a difficult & exhaustive search, and a couple of positive experiences visiting Cincinnati Mini, my husband & I had come to the conclusion that we were ready for our first Mini Cooper. We were nearly disappointed when it looked like our perfect choice was not readily available, butTammie & Louis went out of their way to get us in our perfect Mini. We are truly enjoying our new Mini!!

jan.kesselring.3

Nov 3, 2014

After I ordered my car, my sales rep left. Louis picked up the ball and ran for a touch down. He has been great!Tammie went out of her way to keep me "motoring" while I waited for my new car to arrive. I cannot thank her, the rest of the staff and Cincinnati Mini enough for making my second mini purchase a breeze.And Jay does excellent tattoos, with a smile.

marionginger

Aug 2, 2014

Brittany Schlemmer went above and beyond to get me the perfect MINI! Love my new car! She was professional and very helpful! She really worked with us to get the price we needed and the car I wanted! I would recomment working with Brittany to a friend.

norriss1

Jul 22, 2014

I had an excellent experience working with Brittany at Cincinnati Mini. I started out looking for a new Mini but found it did not fit into my budget. Brittany suggested other options, including a year-old barely driven model. After a test drive, I ended up purchasing it and could not be more pleased.

price2014

Jul 12, 2014

From beginning to end I had a very nice experience. Was smooth and not high pressure. Brittany did a great job! I would definitely recommend the dealer and her to anyone buying a car.

whitetr6

Jun 13, 2014

We started looking for a Pre-Owned Mini Cooper in a specific price range several weeks ago. At the time, we were considering paying cash and buying a car with higher miles and an older model year. There wasn't one currently in inventory, so since we were not in any hurry, Jay kept in touch and let us know if anything came in we might be interested in.As we got more educated on the cars, we later decided we would be better off buying one that was newer and financing the balance so this opened up a lot more possibilities. We decided on a car and went to meet Jay to test drive it and found it to be perfect for our needs.The process was by far the smoothest we have ever encountered at a car dealer. What we were most impressed with was the delivery. Jay spent almost an hour with us going over every detail of the operation of the car, making sure we understood everything from the sound system to the interior and exterior lights, to the proper way to fuel the car without having the check engine light go on. I've never had a salesperson do that with a used car purchase before.He said at the end that our relationship was just beginning and we believe he really means that with his customers. I would have absolutely no hesitation sending a friend to this dealership, and to Jay in particular. We love the car.

marizaccohen

Jun 9, 2014

Enjoyed working with Louis, he was attentive and patient. I would recommend him 100%. The credit approval was efficient. I walked out of there driving a sparkly clean red Country Man. I will be going back!

DavidW77

May 23, 2014

Traded in my Clubman (which they gave me a shocking trade-in value) for a Countryman. All of the sales staff were very friendly and helpful. Everything was quick and easy, except for the detailing...but those things take time. Who wants a rush job on a detail? Brittany, Louis, and Natalie were all very knowledgable about Mini's, BMWs and cars in general. The entire team at Cincinnati Mini works together to provide exceptional service. They are all very excited about their new building coming in September. Can't wait to see them all again at my first oil change in 15000 miles.

raybjohnson3

Apr 24, 2014

My wife and I had a great experience from start to finish working with Jay at the Cincinnati Mini Dealer. We purchased a 2014 Countryman S and we had a multitude of questions and made numerous changes customizing the car throughout the process. Jay was patient and remained enthusiastic about everything. This is our first Mini and we are having a blast driving this car! Thanks again Jay!!!

trtoosure

Apr 7, 2014

We recently purchased a new 2013 Mini hardtop and had a great experience working with Jay. He's friendly, attentive, low pressure, and eager to share his enthusiasm for Minis. We got a good deal on the car and and I absolutely love it. Will definitely be back in the future!

thegreenans

Jan 6, 2014

We got to the Cincinnati MINI dealer after having an awful "hard sales" experience at Kings Auto Mall, so it was nothing but refreshing and pleasant to work with Matt for his down-to-earth friendly and sincere service and Tammie's very up front discussion over pricing. We got the exact car my husband wanted for the price better than we expected, it was an absolute win-win for us, YAY!!! Thank you, Matt and Tammie!!

Buckeye560

Jan 5, 2014

This was our 3rd Mini purchased from Cincinnati Mini. Eric certainly was responsive, helpful and friendly throughout the purchases process. We appreciate none of the dreaded dealership "games", just fair deal with great customer service. Further, we keep coming back to Cincinnati Mini due to the friendly/ease of use service department. Highly recommend Cincinnati Mini!

nicknrmn9

Jan 2, 2014

The process was completely painless. Very impressed with Kens attention to detail and straight forward approach. I was able to get out of my old car and into a new one for less than I was paying monthly for the old car. I couldn't be happier. Thanks Cincinnati Mini!

dmcneal

Dec 22, 2013

Whitney made the process quick and easy. Even with the coldest day of the year and construction, for me, it was a seamless, relaxing experience. Whitney had 4 cars brought up for me to drive, and even drove me over to the lot to look at options, colors, etc.

bull123

Dec 9, 2013

My car buying experience was great and Mini of Cincinnati. I worked with Ken Malinich in order to purchase my vehicle. I really appreciated that he was a technology savvy person who was open to all forms of communication, which enabled me to have a great experience in purchasing a car. He was very down to earth and easy to talk to regarding purchasing the car.As for the Mini website, I found the onformation misleading in that it provided all the information for purchasing a 'last year' model car and was lacking on the infomration for the 'new year' model car. I wish they would have two separate areas on the promotions where one could select promotions on 'last year' and 'new year' model cars.The car iteslf is alot of fun to drive!

rocket72

Dec 4, 2013

Everything about my car buying experience with this MINI dealership was top notch - the Motoring Advisor who contacted me via email after my initial inquiry about a trade in, the visit to build my new MINI, the helpfulness of my MA and the general sales manager when I had a ton of questions about taxes and leasing, and of course, the delivery of my new MINI. Even when I was already home with my new car, the staff was more than willing to help with any questions I had. Communication was quick in response, the staff was welcoming and fun. Everything was simple, informative and absolutely easy!I would highly recommend this dealership, the MA and the sales manager to anyone interested in buying a MINI. It was by far the best car buying experience I've had so far!

Timmaher69

Dec 3, 2013

Eric was such a help in taking time to show us cars and then to look on line to find a car that I was looking for. Thanks Eric

paulstrieby

Dec 2, 2013

We have dealt with Cincinnati MINI since 2006. We have been very satisfied with the experience of buying now our 5th MINI from them. The price deal we got this time was excellent as we were trading a 2009 and a 2012 MINI on a new 2014 MINI. Eric worked with us to get favorable deal. He was always more than helpful throughout the ordering and delivery process as well as very professional -- we highly recommend him.

samwornall

Nov 29, 2013

I recently bought a MINI for my wife's birthday. They did an excellent job helping me get everything set up and taken care of without her finding out. They even through in a bow for me to use when I gave it to her.

greggrisanti

Nov 25, 2013

I have delt with Cincinnati MINI since 2003, when I purchased my first Mini Cooper. Great experience back then and since then developed a close relationship with the sales and service personnel, as I kept my 2003 Mini in top shape. I got over 212,790 miles out of my first Mini and after selling it, decided to purchase another new Mini. Matt Carelock took care of me with this recent purchase and was very helpful during the search process for a new one. He asked what I wanted, in terms of model, and packages and matched up exactly what I was looking for at the right price. He went over and above to find something just right for me. I truly appreciate all the help and answering my questions and getting me started helping me with all the technology of the newer models.I have a renewed vigor for driving with my new Mini from Cincinnati Mini.

smluna

Nov 20, 2013

Enjoyed my experience buying a new Mini convertible and working with Eric Dannenfelser. He was patient with us while we decided on the model and options we wanted and was able to quickly locate the vehicle we wanted. We have contacted Eric with several questions since the purchase and he readily provided us with answers/help. Overall a great experience purchasing a new car.

GLTITUS

Nov 18, 2013

Great experiences the dealership and there staff. The requirement to have at least a twenty five review is ridiculous and annoying. Bottom line is that the salesman Eric did an excellent job.

ghditsch

Nov 7, 2013

After driving a MINI Cooper S for nearly four years, I realized I wanted another MINI but couldn't decide on the model. Matt worked with us for most of a day helping us to decide. He was super patient with us as we drove most every model and asked lots of questions. Matt was also super helpful when we decided to order a MINI Cooper Coup S versus buying one that was already in stock. Matt answered all our questions and stayed in touch with us while we were anxiously waiting for our new "baby" to arrive. I think Matt was almost as excited as we were to see and meet the new baby. He also made the pick-up and financing experience fun and easy. Since picking up our new MINI, Matt has called to make sure things were going good and to see if we had any questions about the car. The couple of questions we had, Matt got answers and called us back within minutes. We love our new MINI and sure appreciate the super folks at the Cincinnati MINI Store.

advarney

Nov 4, 2013

My salesperson, Sarah Ahmed was very friendly and courteous. She was knowledgeable about the the mini and explained the car to us nicely.She had all the paperwork lined up and ready to go. Also, the car was all cleaned up and she even had some minor paint chips touched up.All in all, a pleasureable experience.

Anmlpharm

Oct 31, 2013

My sales person was awesome . I highly recommend him. Very efficient and great customer service oriented . The entire buying experience was a very positive experience

mlr625

Oct 29, 2013

A chance meeting with Eric Dannenfelser of Cincinnati Mini led me into one of the most creative car purchases ever. We communicated the details of what I wanted in my Mini and Eric was able to find it. He guided my car toward Cincinnati and opened its doors to me with happiness. Eric showed me its bells and whistles as well as its safety and great motoring. Much appreciation to all at Cincinnati Mini for an enjoyable shopping experience.

Rayozman

Oct 28, 2013

Whitney was very professional. She was friendly,informative and listened to our needs. She helped guide us in our decision to purchase the Mini Cooper Coupe S without giving us the pushy hard sell. When the car was delivered, she explained all the instrumentation to us making sure we understood how to operate the vehicle. We found our car buying experience with Whitney to be easy and pleasant. In fact, we have recommended her to three of our friends who are considering purchasing a Cooper in the near future.

smcbeth

Oct 23, 2013

I am very pleased with the super service that I received from Whitney Lott! She was friendly and courteous. She made sure that all of my questions were answered. She was very accomodating in terms of allowing me to test drive any of the models that I was interested in. She is very knowledgeable about the Mini line and was very helpful. I truly appreciated her energetic approach to me and the great service that she provided. I would definitely contact her in the future for another car purchase.

NGack

Oct 14, 2013

It was a pleasure to work with someone who is both knowledgeable and passionate about the product he sells. I enjoyed the entire experience with Ken and the folks at MINI and I love driving my new coupe!

CharSCH

Oct 8, 2013

As a single woman, buying a car was always stressed-filled for me. Cincinnati Mini and Jay changed all that. Every step of the way was professional. No hard selling, just informing. I would recommend Cincinnati Mini and Jay to anyone!

Nathan3

Sep 17, 2013

This was my 10th new car purchase and by far my best experience. The staff at Cincinnati Mini were fantastic to work with. Jay, my motoring advisor, expertly handled my transaction and took the time to show me what each and every button in my new car is for.

Clbrandt

Sep 11, 2013

My experience with Cincinnati Mini and Eric was very pleasant. Cincinnati Mini is laid back, casual, and everyone was very friendly and easy to deal with.Eric was very helpful in making decisions and doing the actual ordering.He was then very understanding as I obsessed on where my car was in the ordering, build, and shipping timeline.I had a great experience ordering a car for the first time and very much recommend Cincinnati Mini, and Eric himself.

spark1

Sep 6, 2013

The dealership, and in particular, Matthew Carelock, was extraordinarily accommodating. They made any of the cars available to me and family for test driving, were courteous and negotiated in good faith.

whitakjc

Sep 3, 2013

Matt Carelock provided a great buying experience. Matt is a customers salesman and advocate. My wife and I were so impressed with the inventory selection and Matt's advocacy obtaining the best deal for us that we each purchased a Mini Roadster convertible. If you're looking for a car buying ally contact Matt Carelock.

davisb18

Aug 27, 2013

We received excellent customer service from Eric while buying our Mini. He was knowledgeable, friendly, and very easy to work with during the entire process.

kebooth

Aug 27, 2013

Jay and the whole crew at Cincinnati MINI were great from the moment we walked in the door and they haven't stopped. The sales staff were all very open, friendly and considerate. Nothing was a "chore" for them. We were given their total attention and never felt rushed or pushed into a decision. Not only did this staff do everything they could to make our purchase exactly what we wanted and a breeze with paperwork etc., they went above and beyond. My husband accidentally left his wallet at the dealership. They turned the place upside down and the wallet was found!I wanted to "personalize" my special mini. Jay and the design group came up with 3 versions of a stripe I could place on my mini!!This was the greatest car buying experience we've had to date, would recommend this staff to all my family and friends! Thanks again for making the purchase of our mini a great time! These guys deserve "5's" across the board!Kathy and Tod

jillchele1

Aug 6, 2013

Eric gave 100% + in helping me in the search for the Mini I wanted. I would highly recommend Eric at Cincinnati Mini along with his team members. Thanks so much!

MichelleFuentes

Jul 27, 2013

I recently purchased a mini cooper coupe. From the beginning everyone at Cincinnati MINI was very welcoming and friendly. Jay was very knowledgeable and always had my best interest in mind. I felt that I could truly trust him to find the car that I wanted and not just try and sell me the car that he wanted to sell. He took the time to really find the right car that had the features that I wanted, even going out of his way to bring it in from a different dealership. He made the car buying experience as painless as possible. I never felt pushed into anything that I did not want. In the end I left with the car of my dreams and a huge "MINI smile"

paleojack

Jul 13, 2013

My wife and I dropped by to check out MINIs as I have always wanted one. Neither of us had driven one of the new MINIs until our visit. We worked with Jay Sofranec. I was had already narrowed my desires down to a Hardtop or Clubman. Jay talked to us at length to see what our needs were including buying used vs new. He then arranged a test drive of a standard Hardtop and a Clubman S. The Clubman suited us better as we have an occasional third passenger. I visited a second time to ask about long term service issues regarding the turbo on the Clubman S. jay introduced me to the service advisor who answered all my questions. I had some prior knowledge about the cars from my dealings with other people and was happy to see that Jay and Cincinnati MINI gave me the same information regarding my questions. Jay and I had a mix up on delivery which Jay accepted blame for although I think it was I who messed this up. The result was that I was dropped off to take care of the financing and pick up the car after work. Jay didn't expect me to pick up the car until a few days later so he had time to prep it. Since I was without a ride Jay hurriedly set me up to take the car that night. He then arranged to pick the car up from my place of business, left me a loaner MINI, then returned with my car later in the day. When he returned he gave me the full tutorial on all of the cool features and controls. I felt very well treated throughout the entire process and would recommend Jay and Cincinnati MINI to my friends.

Perdew

Jul 12, 2013

I leased my second, 2013 MINI Cooper S Hardtop, two weeks ago and the second experience was as good as the first. Jay was great during both experiences and tried very hard to find the exact car I wanted. Service was great during the first lease and I expect it to be again. If you are considering a MINI give Jay a call.

jenniferfox1

Jul 4, 2013

Buying my new MINI was an awesome experience!!! Eric was great, made my husband & myself very comfortable. He was so knowledgeable about the car & fit us with the perfect car for us. He had such a great personality and knew how to connect with us and our needs / wishes. We will definitely be back to Cincinnati MINI, which should not be surprising, since this is our 3rd MINI from Cincinnati MINI. The dealership, itself, is so NOT pretentious and makes us feel very welcome and important. We hope to work with Eric again!!! :0)

seanbarton

Jun 12, 2013

I love cars, I hate the car buying experience. Or at least I did. I had no idea buying a new car could be so fun. I cannot say enough about Jay Sofranec and Cincinnati Mini. They do not have sales people, they have Motoring Advisors. At first I thought it was a cute marketing gimmick. I was wrong. From the moment I walked into the showroom, Jay seemed more concerned about meeting my needs and finding out what I truly wanted than even I did. I lost count of how many times I visited, test drove and spoke to Jay over the phone (I called him more than he called me) over the span of 4-6 weeks. Jays patience and knowledge of the cars surpassed any experience I have had buying a car and lasted all the way though selection (3 different models) and delivery. I picked out a hard to find color and equipment combo and Jay diligently searched and found what I wanted and at a price that was fair. I could not be happier or recommend anyone more. Jay is truly a Motoring Advisor and a good one at that!

daveedswain

Jun 11, 2013

I have nothing but great things to say about this dealership. The staff were very friendly and extremely knowledgeable, especially Jay. They made the daunting task of buying a car very simple and with little stress. We traded in our old car and all the paper work was taken care of in a timely manner. We left the same day with our new car, which we love. I would recommend this place to anyone.

AlexanderMag

Jun 5, 2013

This was the best experience we've ever had purchasing an automobile. The staff was quick and efficient. Our appointment was for 1:00 pm, we arrived at 12:30pm and Lauren Davis was ready for us. Ricco processed the paperwork in a few minutes. He explained everything about our purchase and we quickly signed the paperwork. Lauren gave us a preview of the Mimi's features and necessary information. By 1:15, we were on our way home! Unbelievable!!!!Thanks, Mini of Cincinnati!Jonna Forman

dkdawson83

May 25, 2013

This was my first experience buying a Mini, and Jay helped to make it the best car buying experience I've had yet! He was able to help facilitate most of this deal from another state, and even personally delivered my Mini to Indiana. He even took the time to go over how everything in the vehicle worked, and made sure I was comfortable with everything before he left. I would definitely recommend this dealership, especially Jay to anyone! Thank you for all your help!

Mortonaai

May 15, 2013

I am so pleased with the MINI dealership on Stewart Rd. I came into the dealership a few months ago to inquire about a Mini Cooper. I am a young female and I was hesitate to go in without my Father to guide me through this process. Everyone was very helpful and friendly. Two months later I decided that I wanted to buy a MINI, only if the price was right. Lauren and her Manager completed everything over email and one phone call.TIMES HAVE REALLY CHANGED. They worked with me and made it work within my budget. Thank you for making my first car buying experience so pleasant. On another note, I LOVE MY MINI!!!!

carpetsone

May 14, 2013

it was nice to see a young polite man , with a sense of humor and very knowledgeable with the products he is selling , and willing to say he did not know something and search the answer for me.

looseela

May 13, 2013

We initially went to The BMW Store/ Cinncinatti Mini for service for our 2008 Mini Clubman. We ended up purchasing a 2012 Mini Countryman and everyone we dealt with was great.

jnorris1

Apr 30, 2013

I am on my second Mini. Jay and Chico were excellent to deal with. Patient and very customer focused. I definitely recommend Mini to everyone.

ottjulie

Apr 25, 2013

Lauren helped us find the right Mini Countryman for us. Chico made the "paperwork" simple. And Jay was entertaining while breezing through all the bells & whistles on our new ride.Thanks guys!

Tjbrooker1

Apr 24, 2013

We have been extremely pleased with our purchase of the Mini Countryman so far. Jay was amazing to deal with, not pushy at all, patient with the all the questions we had, and helped locate the delivery service to ship our car to us. We had a wonderful experience purchasing from Cincinnati Mini and would recommend them to our friends as well. Purchasing a car over the internet can be intimidating but Jay and Cincinnati Mini made it a non event. Thank you!!

Katewward

Apr 14, 2013

Fantastic and fun from the get-go! Never pushy, never hounded me over the months of searching. Jay is awesome and so patient and helpful!

robertrubin68

Mar 19, 2013

I highly recommend Darrin and this dealership. The purchasing experience was incredibly smooth and straightforward. They put the customer's needs first and do all they can to make sure that the customer is satisfied. I have been very satisfied with the entire purchasing experience. Oh, yeah -- and the Mini Cooper is amazing!

kokeff

Mar 6, 2013

Cincinnati MINI is always an exceptional experience, whether I'm visiting for service, or to purchase new. Eric is a wonderful sales consultant. He is very knowledgeable with all inventory, listens to your wants and needs, and very comfortable to work with. I highly recommend working with him, as he made my experience exceptional and a breeze to get through. All the staff at Cincinnati MINI are welcoming, kind, helpful and knowledgeable. You will never be disappointed!

liz329123

Mar 1, 2013

I bought a new Cooper here about two weeks ago, the dealer is friendly and patient, the price is fair, and the most important, the car is so good, I didn't find any cons about it until now, I love my little new car!

paulsobm

Feb 27, 2013

This is the second Mini Cooper S Hardtop I have bought from Jay. Jay was attentive to my needs and did not push me to buy more car than I could afford. Thanks Jay! See you again in a few years!

MarilynWehri

Feb 11, 2013

My experience in shopping for and the actual purchase of my Mini Cooper was very positive. Eric is an intelligent, knowledgeable, helpful and personable young man. I had several test drives with him, received a very instructive session on all the car's workings and a promise of a second tutorial if needed; it may be, it's been 15 years since I've driven anything other than my old car. The dashboard's design is classic and while the car has many features, their display is simple, subtle, not a bunch of confusing glitz. I like everything about the looks and handling of the car.

Jonathan Cox

Jan 28, 2013

Cincinnati Mini is a great dealership and Jay Sofranec is an excellent Sales Associate to work with. He was professional in every detail, patient in all of his explanations and very friendly. My car is absolutely everything I wanted and the purchase experience was terrific. Chico in finance was great and once again patient. I am glad to continue my relationship with Cincinnati Mini and I will gladly recommend them to my friends and colleagues.

kmquick28

Jan 22, 2013

I gave Eric a 5 because 6 wasn't a choice! This is my third purchase of a Mini, and each time I go back, the process is easier and easier. Eric is always friendly and sweet, and doesn't mind my emails telling him what I want in/on my car - what I can't live without - what I don't want. When I sent him a list of the stock numbers I was interested in, with my top pick circled, he didn't bat an eye. I went in to see him, he had my top pick, a Royal Grey Countryman, waiting for me. We went out and looked at it, and I said: That's it. I love it. And we went back inside.Eric made sure I was comfortable, then disappeared to make the magic happen. A short time later, he came back, took me to sign the papers, and handed over the keys. Having worked with me as I bought my last two Minis, Eric doesn't question my process. He knows that I like what I like, and I never need to drive the car before making it mine. There's no reason. Mini creates such a superior quality product, I don't have to worry about what I'm getting. I know the power is there, and will still be there in a couple of years when I go back and tell Eric it's time for a new one. These people aren't your normal sales force. Mini isn't your normal car. If you're on the bubble about whether or not to take the plunge...DO IT! Join the family! You won't be sorry.

His.Fu

Jan 18, 2013

All services were very good, especially in terms of the explanations about all I needed to know. They listened what I wanted to. If I do not know exactly what I want with little details, they explained well and gave me a suggestions to fit my need.

zlspradlin

Jan 12, 2013

The people at Cincinnati Mini are fantastic. Buying a car from Jay didn't feel like a purchase but more like a welcoming to the Mini Family. He was very knowledgeable and helpful, and managed to find the perfect Mini for us. The car is great, and the service was equally great.

bodoc

Jan 4, 2013

This was my second MINI purchase and the experience was excellent with both. We were shopping for a car for my 16 year old that would serve as car for carpooling with his younger sister and would take him on to college. To fit this need and his tastes, it needed to be both practical and hip. We visited all the possible dealerships and possible makes and models that might fulfill these requirements and we were quite spent when the idea of a MINI came up. With a sharp and skeptical eye created by our previous car dealer experiences, we were blown away by Jay's enthusiasm, knowledge, honesty, and real connection to helping us find the right car. Fast forward to our current experience. Jay called with information related to the current incentives that could lower our montly payment. He was, again, courteous and very professional, not pushy or rude, but very informative regarding the value of the trade-in, the price of the new models, and the very low interest rates available on the 2013 MINI. We went from the Cooper Hardtop to a Cooper S with several upgrades and have a new warranty, covered maintanence, and a brand new 2013 with a $25 lower monthly payment.

kate.mackenzie.503

Dec 26, 2012

The Cincinnati Mini dealership has nothing but class. They care about their customers and treat them as family. They believe in what they sell and stand behind it. - In today's world, that doesn't seem to be common. Thanks to the whole team at Mini for helping me find what I have been looking for! Lets Motor!

hensonts

Mar 21, 2012

We had my wife's car serviced, but I also have a MINI recently purchased (that's why Jay is listed also--which I can't say enough good thing about). While my wife loves her MINI, we have had several things wrong with the car lately. This is no reflection on the dealer themselves, just dumb luck. Anyways, we can't say enough about Todd and Nick and how much they have helped us through the problems. They bend over backwards to make things right. Anyone who drives a MINI knows they can be expensive to service, so no revelation there, but the Cincinnati MINI service department has done everything they can to soften the blow and we really appreciate it. Thanks folks!!

SANDRL

Apr 7, 2010

Though, they are the only dealership in the city, they don't have the room for competition anyway. Though I had a better deal when buying the car in Detroit (incredible rebates), I live and breath the life here in Cincinnati. No matter where you go with a MINI, you have 3yr/36k $0 maintenance costs at any MINI dealership. So far (my MINI has 10k miles), my experience here has been more than a blessing. First of all, the servicing department is top notch. You beep the horn, the door opens where you pull into a tile bay area where a motoring advisor greets you. This is where you tell them any problems or what it's in for, and they take the car. Not only do they have a nice area with wifi, starbucks coffee, and a retail store full of BMW/MINI products, but they have new BMW and MINI loaners available (in advance) if you're on the go.They keep you updated throughout the day(s), and keep you understanding and in touch with what is going on. Anybody wants that in a dealership, right?Second, they provide car washes to BMW and MINI owners- it doesn't matter if you bought the car there, serviced the car there, or if it's your family from out of town. If it's a BMW or MINI, they'll wash it. Both inside and out. They do a great job; some little spots, but nothing noticeable. Third, they have motoring specialists every day there to assist customers. You basically can stop by any time you'd like, for questions or problems and they are more than happy to help you. Lastly, they are very acceptable for spontaneous problems. For example, my window was stuck half way down. I simply dropped it off the night before, explaining it was an emergency (raining), and they fixed it without question.I am proud to say I'm part of the MINI family, and I am thankful to take my Clubman to such a great dealer. I need to change my license plate brackets to CINCINNATI MINI