Ciocca Honda of Harrisburg reviews

JDiss

Sep 25, 2016

In my many years of car searching this was the first time I did not feel pressured by the salesman. Dylan approached us with a friendly "Hi" & as soon as we told him what we were interested in Dylan became a ball of fire! I've never dealt with a salesman who was so knowledgeable about the vehicle as Dylan. Not only did he give detailed answers to our questions but without us asking Dylan explained every knob, push button & control on the dashboard. We were very impressed with Dylan's knowledge, personality & low key salesmanship. We purchased a CF-V vehicle at our first meeting with Dylan, will return for service & share our positive experience with Dylan Onufrak with friends & neighbors.

Paigipu

Sep 22, 2016

We recently leased a Honda Fit from Bryan Rodas and Nate (salesmen) at Ciocca Honda. I have never witnessed such an easy car buying experience. There was no pressure at all. Both salesmen demonstrated excellent product knowledge and salesmanship. My young friend was told she wasn't a lease candidate, but Todd Paulus in Finace pulled some strings and made it happen! So happy to know she was able to get the best car in its class for less than she was about to pay for the worst!

cb121388

Aug 25, 2016

Matt Buller was great to work with. He kept things smooth, professional and very customer friendly. Got exactly what I wanted. He listen to the payment and car types I was interested and came back with the exact numbers I was looking for. I have bought/ leased several cars from Ciocca Honda and I would recommend Matt and Ciocca to anyone. Thanks Matt!

Richard from Florida

Aug 18, 2016

I purchased a 2016 Hond civic. Buying process was very professional. My salesman Dylan was very product knowledgeable and highly energetic. He covered all details from start to finish.He is a valued employee for your company.I am difficult to deal with ,however he was patient and polite.i will recommend him in the future.James the manager also was quite excellent . His demeanor was of the higest standards.A pleasure to work with.They beat Toyota out .

BrianP68

Aug 13, 2016

The battery light came on in my Odyssey and I called to see if I could get it in to be checked that day & was told it would be no problem. On my way from work I noticed I was having other problems and was loosing various electrical items. Unfortunately I didn't make it to the dealership, my van died a couple of blocks from the dealership. I called Grahm from the dealership and told him what happened and I would have to call a tow truck to get there. He asked where I was and I told him, he said to hang tight he would be right there with a battery. Within 10 minutes, Grahm and a service tech showed up with a new battery and changed it for me. When the vehicle started, Grahm suggested I take it into the shop to be checked just to be safe which I agreed was a good idea. Once in the shop they determined that it was a bad alternator and not just the battery. Unfortunately, they didn't have an alternator in stock & I had to leave my vehicle there overnight so they could replace it the next day. Since it was closing time for the service department and the courtesy shuttle was done for the day, Grahm gave me a ride home from the dealership in his personal vehicle. As far as I'm concerned, Grahm had gone above and beyond in taking care of a customer, as do most of the people I deal with at the dealership which is why I continue to keep coming back!!!!

Terry Felty

Aug 13, 2016

My experience at Ciocca Honda was an enjoyable one. Everyone was very helpful and willing to work with me to get me the vehicle I wanted. I would highly recommend Ciocca Honda to anyone who is looking for a car buying experience that will be top notch and very professional.

resmurphy

Aug 7, 2016

I have purchased several Hondas from three main dealerships in the Harrisburg, PA area over the past 18 years. This was my first buying experience with Ciocca Honda. Their Sales process is somewhat cumbersome...there is definitely a disconnect between the Sales person who you "negotiate" the price of the car with and the Finance person who helps finalize your loan and ultimately final price/payment. WARNING: the Finance person makes a separate commission on all add-on warranty/service programs. This can be an overwhelming process with the Finance person bombarding you with paperwork, stats, and figures. My advice: hold them accountable to slow it down and walk you through each pricing option -- not just the "bundle" and how it ultimately affects your final monthly payment. When I had follow-up questions about the transaction, the Sales rep who said "it's all about building customer relationships" did not return my phone calls. Fortunately, the Service, Body Shop and Parts personnel make up for where the Sales process lacks in customer-friendly experience. And since the sale negotiation is only a small portion of the process, and Service is what counts in the months and years ahead, I feel Ciocca ultimately was a good fit. Out of the "big 3" dealers in the area, I'd rate them second place overall.

Mom Van 2.0

Jul 29, 2016

We got a letter in the mail from Ciocca Honda indicating we were a candidate for the end of summer clearance trade in deals. We did not plan to trade in our 2013 Honda Odyssey for another several years. We loved our van and it served our family well. But the notes on the letter were calling out to us. I contacted our former sales person at Ciocca. He has since relocated to a Honda dealership in Myrtle Beach, SC. He did however refer us to Joe Barone that is still with Ciocca. I called Joe and he immediately went to work for us; finding us the right van, right color, right options, to make sure we got the best value for our family. After meeting with Joe on Saturday, 7/23, we aligned on numbers and trade all with very little hassle. We had our 3 year old daughter with us, and she just loved talking with her new friend Joe. Ciocca did not have the Smokey Topaz Metallic in the Elite trim we wanted on the lot, so Joe tracked one down for us and called me a few days later. We took ownership of our new family Odyssey the evening of 7/27. We settled all of the financials with the Finance Manager, Tony. After having some problems in the past with the Ciocca Service department, Tony was able to allay our fears with outlining the changes that have gone in at Ciocca at many different levels. I look forward to returning to Ciocca for service again when we need that next oil change.My 2013 Odyssey was our first Honda purchase and our first dealings with Ciocca. I am glad we returned for the 2016 and will be a Ciocca customer for many years to come (that 3 year old daughter liked the new HR-V!)

DarkGreyTouringCRV

Jul 27, 2016

I come from a Toyota family and I've had an old Toyota Camry for years since I turned sixteen. It was finally time to buy my own vehicle and I was set on finding an SUV that would get me through tough weather, offer interesting technology, and come from a reputable dealership. A reliable vehicle is all anybody wants and so I started my search at Toyota and later reviewed Honda, Subaru, and even Land Rover. I never even wanted to look at Honda CRVs at first because everyone in my family owns Toyota and I'm not as familiar with any Honda dealerships around. The first night I stepped foot on the Ciocca Honda lot Matt Buller was there with tons of useful information and hospitality. This very professional, down-to-earth salesperson was exactly what helped me choose the vehicle I really wanted. Mr. Buller explained the ins and outs of what the Honda CRV was and was the best salesman I've met out of any dealership I've ever been to! The service was truly exceptional in that he took time to help me learn how to use my new vehicle and wasn't pushy about making a deal in the time he wanted me to. The first night I was just browsing SUVs Matt stayed over an hour after closing to make sure all my questions were answered and that I knew he'd be honest about coming to a negotiation with managers on a reasonable price, etc. I had the option to go to another dealership nearby to buy a Honda CRV for the same price and deals, but because of my amazing shopping experience at Ciocca Honda, I couldn't help but give them my business. I think it's easy for people to go to another dealership nearby to save $200 because it seems practical, but take my word for it, you won't want to miss out on the experience the staff at Ciocca Honda will provide you. I wanted to write down my experience because most people only take the extra time to record 'bad' reviews. If you happen to be in the area and are looking for a new vehicle (even if it's not a Honda as your first choice in the beginning!), take a look into Ciocca Honda. I still love Toyota, but after my most recent positive experience, I'm not sure I'll want go anywhere else. Matt, thanks again for all of your help and continuous professionalism! It's awesome to meet honest, kind hearted salesmen in this big car buying game we all eventually have to play.Even when other salesmen were playing basketball as the dealership was closing, Matt stayed and talked with me about more car buying options. Additionally, after I bought my car I had to take it to the body shop to buff out one tiny little mark, and originally when I had called I reached the answering service right as I was trying to make an appointment. I told Matt and within five minutes the body shop called me to set up the appointment!

AaronG.

Jul 26, 2016

I had received a letter in the mail in regards to my 2013 CRV lease soon coming to an end, so I decided to make an appointment to see about potentially leasing a new vehicle instead of purchasing the one I had.When I arrived for my appointment I could tell that the dealership was busy and only waited a couple of minutes before someone approached us. In this case it was Dylan. I told him I set up an appointment with Tom in regards to the letter that I received, and after he checked with someone about this, presumably Tom, he came back over to us and began working with us.From start to finish Dylan did an excellent job taking us through the process of filling out initial paperwork, the test drive, showing us the difference between my previous CRV and the new one I am currently leasing, checking to see if we needed anything to drink and checking to see if we had any questions.We worked then with Troy on all of the financing paperwork, and he thoroughly explained all of the information from the Ciocca Promise, what is and is not covered, and all of the upgrade levels for additional protection.Everyone was very friendly and helpful. We certainly had other people that we were not even working with directly checking to see if we wanted anything to drink and how the process has been.Overall it was a wonderful experience!

JKS25

Jul 22, 2016

I honestly wasn't out shopping for a new vehicle but I received a letter from Ciocca Honda (where I purchased my 2013 Honda CRV) offering a great offer for a trade in on my used vehicle. On the day I stopped up to the dealership, I was lucky enough to be able to have Joe Barone as my sales professional. The dealership was busy, with every sales person with a customer, but Joe sat down with me (even though he had a customer due in 30 minutes) and worked through the new car buying with me. We test drove a new Honda CRV, we worked numbers, he didn't try to "sell me" or scare me into buying a car. He allowed me time to think over colors, didn't rush me and respected my choices/decisions. After the sale, he explained the nuances of the car and took the time to set it up per my preferences even though it was after 9PM. He has called me to ensure my satisfaction and I am well pleased with his customer service. Ciocca has done well for me on both my car purchases and they are honestly the dealership in my area which offers the best all around customer service (met the general manager, who went out of his way to talk to me and point me to the right people) and values on cars. I feel lucky to have had Joe as my contact at the dealership and would recommend him to anyone looking for a vehicle.

GreyTouringCRV

Jul 20, 2016

I come from a Toyota family and I've had an old Toyota Camry for years since I turned sixteen. It was finally time to buy my own vehicle and I was set on finding an SUV that would get me through tough weather, offer interesting technology, and come from a reputable dealership. A reliable vehicle is all anybody wants and so I started my search at Toyota and later reviewed Honda, Subaru, and even Land Rover. I never even wanted to look at Honda CRVs at first because everyone in my family owns Toyota and I'm not as familiar with any Honda dealerships around. The first night I stepped foot on the Ciocca Honda lot Matt Buller was there with tons of useful information and hospitality. This very professional, down-to-earth salesperson was exactly what helped me choose the vehicle I really wanted. Mr. Buller explained the ins and outs of what the Honda CRV was and was the best salesman I've met with out of any dealership I've ever been to! The service was truly exceptional in that he took time to help me learn how to use my new vehicle and wasn't pushy about making a deal in the time he wanted me to. The first night I was just browsing SUVs Matt stayed over an hour after closing to make sure all my questions were answered and that I knew he'd be honest about coming to a negotiation with managers on a reasonable price, etc. I had the option to go to another dealership nearby to buy a Honda CRV for the same price and deals, but because of my amazing shopping experience at Ciocca Honda, I couldn't help but give them my business. I think it's easy for people to go to another dealership nearby to save $200 because it seems practical, but take my word for it, you won't want to miss out on the experience the staff at Ciocca Honda will provide you. I wanted to write down my experience because most people only take the extra time to record 'bad' reviews. If you happen to be in the area and are looking for a new vehicle (even if it's not a Honda as your first choice in the beginning!), take a look into Ciocca Honda. I still love Toyota, but after my most recent positive experience, I'm not sure I'll want go anywhere else. Matt, thanks again for all of your help and continuous professionalism! It's awesome to meet honest, kind hearted salesmen in this big car buying game we all eventually have to play.

Mr. Bob

Jul 18, 2016

My lease was coming up on my 2014 Ford Escape. My wife is an owner of a CRV and we had both looked at the HRV. We both liked it but I swore I would not get the same car as my wife. However Ford seemed to care less about me as a customer so I went back to take a close look and test drive the HRV, got hooked! Paid off the lease to Ford, returned the Escape and drove home with the HRV that night. Dealership was/is great, took care of me and will most likely be getting the business from my wife. My only stipulation is that she has to get a different color!

Hersha83

Jul 17, 2016

one year has passed an no cards sent no one has called about service.all they cared about was sell an go somewhere else....it is really a shame the way they do business.we did make calls to the dealer.i guess they didnot want us there. %100 satisfaction foget about it......what a way to be treated.

LKC

Jul 15, 2016

I purchased a 2017 Ridgeline. Stopped in at 9:15 am made the deal, left at 10:45 am and picked the Ridgeline up at 4:30 pm. This was one of the quickest and smoothest transactions I have had when purchasing a vehicle. I received a more than fair price for my trade in. The salesman (Alan Rothrock)was knowledgeable about the Ridgeline and explained all the details of the Ridgeline. There was no pressure tactics just plain here is what we have here is what we can give you can we work this out. Great experience.

Hello1

Jul 14, 2016

Bought a used car 6/16 for my 18 year old son. Pressured by 2 salesmen. Told each used car on the lot goes thru extensive inspection. Any car that mr. Ciocca doesn't deem safe goes to auction. He doesn't put a car ok lot that he wouldn't put his daughter in to drive cross country. A day after I bought the car couldn't fill gas tank. Took it for service. Ball joint also bad. Makes me go hhmmm. Would me ciocca put his child in that car? Can say adviser Chris is great. Entire gas tank needs replaced. Waiting to see outcome of jeep dealer inspection and hoping ciocca treats me right.

yooberg

Jul 12, 2016

Matt was a fantastic sales rep. We got the new Civic that we wanted at a price within our budget. No issues whatsoever. Thank you Ciocca!

Grace

Jul 5, 2016

This dealership is an awesome place to buy a car ! They meet all your needs ! They have a good team Matt buller sales person helped me and everyone else made a good team! My experience was awesome !

Rabbit

Jul 3, 2016

I bought a 2016 Honda Odyssey EX-L from Matt Buller at Ciocca Honda. I went to Ciocca because I was able to start the process online and get a quote that was better than other local Harrisburg area Honda dealers. I got a great price and great service from Matt. He asked for my wants and needs in a vehicle and was able to meet them without any hassle. Thanks again Matt Buller

Cuz'n Vinny

Jun 29, 2016

Not an overbearing bunch of salesmen (sharks) coming out to "get" the next fish. Very helpful and personable!! A MUST in my BOOK!!! Shout out to DYLAN for everything you did and for * sorry forgot name*, FINANCE DEPARTMENT for patience with us as well. LOVE the white coffee too!! wheeeeeeee Hitting the books to learn all we can do now !! Thank You, Thank You !! Cuz'n Vinny and sidekick

Cher Poitevien

Jun 27, 2016

Everyone at this dealership, from my car salesman Dylan Onufrak to the financing staff and managers, was a pleasure to deal with. The staff all seems incredibly knowledgeable, helpful and efficient. They truly want to make your experience as positive and worry free as possible.

Thelword

May 27, 2016

I received incredible service from Matt Buller, received my perfect 1999 Honda Civic and couldn't be happier! I would highly recommend this dealership as they are extremely helpful and knowledgable.

"WKR"

May 19, 2016

I purchased a new 2016 Honda CRV Touring Joe Barone my salesman was excellent. He took plenty of time to explain how to safely operate the vehicle and how to make plenty of personal settings. I have much to learn yet about the vehicle since it is very well equipped electronically, but in time I will master that. And Joe said I can stop by anytime and he will help me with anything I may struggle with. WKR Harrisburg, PA

Joanniny.S

May 4, 2016

I went there to check out prices with my boyfriend and at the end of the evening we left with a brand new car a 2016 honda accord sport!!! Out sales associate was bryan Rodas he was great ! He got me a great deal and insurace. Loved every minute great costumer services!

sara

May 3, 2016

Excellent sales and service, thanks to coz, zarah and john from ciocca honda.

Kristin Schminkey

Apr 25, 2016

This was my first experience at a real dealership, and I absolutely loved it!! Alex and the rest of the crew was awesome!! I definitely will be back in the future!! Great job guys

tsmcgrath

Apr 20, 2016

Chris explained that I already had what I needed other Honda Dealerships were just trying to get me to schedule. It isn't about the Money for him.

chance 07

Apr 18, 2016

I had a great experience with Ciocca Honda. Their service and friendly sales staff were excellent. I love my first CR-V and Coz was so helpful with explaining some of the features.

bettin38

Mar 31, 2016

I would recommend this dealership when shopping for a car. The sales staff was very friendly and helpful. I bought my car off Randy Lawrence, 2nd one, he was and is very good to deal with. Randy made sure I was in and out when it was time to buy. I walked in he had everything ready and 60 minutes later I was driving home in my new car.

Charlese Shirk

Mar 13, 2016

I loved Matt! He got me in and got me done! I loved the service and the car! I purchased a 2010 Honda Accord LX! Ciocca Honda will be the place I get the rest of my cars!

Charlese Shirk

Mar 13, 2016

I loved Matt! He got me in and got me done! I loved the service and the car! I purchased a 2010 Honda Accord LX! Ciocca Honda will be the place I get the rest of my cars!

glentx62

Mar 11, 2016

We purchased a used 2007 Honda Civic. The salesman took extra time to explain all the features of the car, the condition of the car, and what repairs and maintenance Ciocca did to the car. Their efforts have made this a maintenance free purchase for a minimum of a year and possibly more. The salesman and his manager worked hard to make the sale work with our financial situation. We appreciate this special caring effort. Thank you to all at Ciocca.

My Info

Mar 6, 2016

All the sales people at Ciocca Honda on Allentown Blvd were extremely helpful and very cooperative. They worked with me and got me the deal I was asking for. I was very pleased.

unmaskreality

Mar 5, 2016

Customer Service is top notch. I was greeted with a warm welcome by not just the sales reps but also the manager. I got to negotiate a great deal on the price of the car and Tyler and James from financial were very helpful and professional. I would like to acknowledge Ciocca Honda for their excellence and hospitality.

Dee

Mar 1, 2016

I really liked the sales associate that was involved with the Honda CRV that I bought. I really like the car.

MJ

Feb 24, 2016

5Star customer service! I could not get the stars to show on this. We loved Ciocca. Consumer Reports car rec. Online responses were helpful, prompt and honest about what they had on hand. We emailed and Zarah got everything arranged in one afternoon for us to pick up the car and drive off. We arrived and Zach took us on an informative drive, even got the PA license plates on the car and submitted reg info. It was the most customer friendly and easiest and quickest auto purchase we have ever experienced.

PennStater

Feb 24, 2016

We loved Ciocca. Consumer Reports car rec. Online responses were helpful, prompt and honest about what they had on hand. Better price than our local dealer so worth the 2 hr drive. We emailed and Zarah got everything arranged in one afternoon for us to pick up the car and drive off. We arrived and Zach took us on an informative drive, even got the PA license plates on the car and submitted reg info. It was the most customer friendly and easiest and quickest auto purchase we have ever experienced.

Honda Civic

Feb 9, 2016

Bryan Rodas was very helpful & not a 'pushy' salesman. I'd recommend him & Ciocca Honda when purchasing or in the market for a new or used vehicle

Ram

Dec 26, 2015

They Dont No Honoring of the quote Given by themAfter you arrange the finance and insurance and go to them to buy the vechile , They say the quote given by them in no longer valid ..

Dissatisfied customer

Dec 14, 2015

Purchased Certified used Honda with completely unusable seatbelt. Service more concerned about making a buck than assuring safety. Not covered by warranty; not their problem.

Barb Summerfield

Nov 26, 2015

We live in Ohio and were visiting our daughter in Hershey when my husband sent emails to several Honda dealers. These emails were to dealers in Pennsylvania and Ohio. Ciocca Honda gave us the best price. Allen Rothrock was our salesman and we felt he did a great job. Not only price wise, but finding the car we wanted and getting it from another dealer. Our purchase was a 2016 Honda Accord Touring. We also dealt with Nick and Alex and found them to be very helpful. Would recommend Ciocca to anyone looking to buy a car. Barb Summerfield

Chevy77

Nov 19, 2015

The salesman staff at ciocca Honda made buying my Honda very enjoyable the experience of buying a car should never feel stressfully. buying from ciocca was a pleasurable one that I know I will be back for my next car.

Shiloh

Sep 28, 2015

This is my second time purchasing a vehicle from Ciocca. They ha Be THE BEST customer service. Everyone is VERY knowledgeable helpful, kind and understanding. I.had a very difficult situation a day needed a new car. I went in thinking there was not much they could do but they went above and beyond. I thought my first experience was amazing and this time was even better. I will ONLY go to Ciocca to purchase my vehicles.

Kevin

Sep 18, 2015

We searched for many months looking for a car that had the features we wanted at a price we could afford. We went to nearly all the Honda dealers in Central PA including Bobby Rahal and Faulkner. Our experience at those dealership was good but we ultimately got everything we wanted from Ciocca. Phillip Young was our sales consultant and is simply the best there is. I went to Ciocca by myself in the morning to check out a car we saw through the internet. Before the test drive, Phil took the time to explain nearly every option in the car. We took it for the test drive and there was no high pressure sales tactics; simply answered questions and pointed out things as needed. I returned home and had some follow-up questions that I sent to Phil through email. He reply to all of my emails in a matter of minutes. Later that night I took my wife who was pregnant at the time and our 4 year old sold to look at the car. Phil took the time to show my wife all the options he had already showed me earlier in the day. We told Phil the amount we could afford and what we hoped to get for our trade-in. He took those numbers to Sean Solomon, the Sales Manager who quickly reviewed our trade and got the approval to do the sale as we requested. There was no back and forth negotiation. He gave us a fair price on the car we were buying and the car we were trading in. While we were completing the paperwork for the sale with Alex Weisberger, the Finance Manger, Phil was busy transferring our items into our new car, including our car seat! He even took our picture with the car to include in his photo album of customers he has had. I think that shows that he really cards about his customer and wants them to be satisfied. All of this took place near or past closing time. I think we spoke with Matt Cole who may be General Manager for dealership and let him know how much we appreciated everyone's help but especially Phil's. I simply can't say enough good things about our buying experience at Ciocca Honda. Thank you Ciocca Honda!

kcamasi

Sep 17, 2015

We searched for many months looking for a car that had the features we wanted at a price we could afford. We went to nearly all the Honda dealers in Central PA including Bobby Rahal and Faulkner. Our experience at those dealership was good but we ultimately got everything we wanted from Ciocca. Phillip Young was our sales consultant and is simply the best there is. I went to Ciocca by myself in the morning to check out a car we saw through the internet. Before the test drive, Phil took the time to explain nearly every option in the car. We took it for the test drive and there was no high pressure sales tactics; simply answered questions and pointed out things as needed. I returned home and had some follow-up questions that I sent to Phil through email. He reply to all of my emails in a matter of minutes. Later that night I took my wife who was pregnant at the time and our 4 year old sold to look at the car. Phil took the time to show my wife all the options he had already showed me earlier in the day. We told Phil the amount we could afford and what we hoped to get for our trade-in. He took those numbers to Sean Solomon, the Sales Manager who quickly reviewed our trade and got the approval to do the sale as we requested. There was no back and forth negotiation. He gave us a fair price on the car we were buying and the car we were trading in. While we were completing the paperwork for the sale with Alex Weisberger, the Finance Manger, Phil was busy transferring our items into our new car, including our car seat! He even took our picture with the car to include in his photo album of customers he has had. I think that shows that he really cards about his customer and wants them to be satisfied. All of this took place near or past closing time. I think we spoke with Matt Cole who may be General Manager for dealership and let him know how much we appreciated everyone's help but especially Phil's. I simply can't say enough good things about our buying experience at Ciocca Honda. Thank you Ciocca Honda!

Julie

Sep 10, 2015

I had a good experience buying from Ciocca Honda. The salesmen are friendly, helpful, and not pushy. I'm very happy with the used vehicle I bought and with the price!

boomYota

Sep 1, 2015

I went to Cioca to see a new Civic Si. It was one of the few available in the area in color I wanted and seemed to be exactly what I wanted. Instead of seeing the car I wanted immediately We had to have a conversation about what I wanted (after I made it clear I came to see one specific car) and how wonderful he is as a salesman. After the test drive I spent another hour telling him the car was not going to work for me and checking all of the websites with him to once again confirm how great he is. I never knew about this site until him and am thrilled I can talk about my experience on his favorite website. When I showed him the written offer I had from another dealership he just laughed at me and told me they would never give it to me. For me this was the last straw and I tried to get out as quickly as possible. In the end I bought the car at a different dealership with a higher equipment package for less money than the base model he showed me. In short I felt that most employees were friendly and things may have turned out differently with a different salesperson.

Honda2014

Aug 29, 2015

I called them and told them I need 2016 Honda touring model. And they told they are going to have it ready for me. I drove 30 each way to get this car when I got there they told me sorry we don't have it you want to see exl or smiler. You got to be kidding stay away from them and I will tell everybody about this And never ever try to contact me on my cell phone please

hatethedrake

Aug 28, 2015

Really enjoyed working with Randy Lawrence. He was as nice as can be, wasn't pushy in the least, and made our car buying experience wonderful!

Marv and Barb

Aug 23, 2015

We have purchased 5 Hondas from Cicca Honda. Every purchase was a good experience. We have worked with Joe Barone, Matt Cole, Chad Rex and Nick Cook, and have had great experiences with each one of them. Also very happy with the service department.

Chip

Aug 17, 2015

One of just two buying experiences that went smoothly and enjoyable.

Norm & Dona

Aug 13, 2015

We've bought lots of cars over our lifetime but Ciocca Honda and more specifically, Joe Barone our Sales Consultant at this dealership, is just a pleasure to do business with. This is the third vehicle we have bought from Joe. We especially like his professionalism and his nice sense of humor. He never has failed to call us on our birthdays and keeps us up to date on what's going on with the type of cars we like. We've sent a number of friends to him and they have bought vehicles from him. When we get a new car he's there through the entire process to answer all questions, to show us the new vehicle and to explain new innovations we're not familiar with. In our opinion he's a great asset to Ciocca Honda's business. Norm and Dona

Vikram Divakar

Jul 31, 2015

Was in the market for a new car. I have always liked Hondas and decided to take a look at the Honda Accord 2015 model. Decided to go to Ciocca's which was a bit of a drive for me but came highly recommended. I had my Father who was visiting from India with me and we dropped in for a test drive on a Saturday afternoon. Our sales person, Ed King was very courteous, extremely knowledgeable and overall sold me on the car after a test drive. The Sales Manager Matt Cole was a swell guy to talk to. Ed worked with me on the car and the color I wanted, and a few days later I drove off with a new Accord EX in brilliant Obsidian Blue. Love the vehicle and I especially liked the folks at Ciocca for their outstanding salesmanship and very smooth buying experience. Would definitely recommend them.

vik1124

Jul 31, 2015

Was in the market for a new car. I have always liked Hondas and decided to take a look at the Honda Accord 2015 model. Decided to go to Ciocca's which was a bit of a drive for me but came highly recommended. I had my Father who was visiting from India with me and we dropped in for a test drive on a Saturday afternoon. Our sales person, Ed King was very courteous, extremely knowledgeable and overall sold me on the car after a test drive. The Sales Manager Matt Cole was a swell guy to talk to. Ed worked with me on the car and the color I wanted, and a few days later I drove off with a new Accord EX in brilliant Obsidian Blue. Love the vehicle and I especially liked the folks at Ciocca for their outstanding salesmanship and very smooth buying experience. Would definitely recommend them.

Hersha83

Jul 30, 2015

We are not 100 per cent happy with the final signing of the the financing of our 2015 honda accord which we love. Not once but twice they tried to pull one over on us.we....have to bring it to there attention. They did clear it up.so...instead of the changed the or lowed the base price but still added or should I said they played with the figuresto make it look like we were getting a deal.which we did not.we did not bicker about our trade or the price we agreed one.they and us were informed the included all taxs and other amounts in price.so that was what a I called cheating and they did not care about out feelings . They wanted a sale and they got it. All we wanted was a fair and happy deal.to complain about a lousy $1400 that they said they would take off the price we agree on and the finance man knew this .there is more to this .but people be careful when financing a car at ciocca honda...

redhead

Jul 20, 2015

I had a pleasant experience with buying my car. The only thing that I would say is I had to see 3 people before I left the dealership with my car. Would like to only have to deal with one person one buying a car.

iGlen

Jul 1, 2015

i hadn't been car shopping in years, so getting into it this time around was..eye-opening.Ciocca was a breath of fresh air after some of the experiences I had elsewhere. They were efficient polite, and gave me an incredible price on a 2012 civic that fit within my budget.Love them and recommend them highly. Wild definitely buy there again.

BT

Jun 28, 2015

1st car for our daughter. We hate car shopping. We own a 2000 and a 2002 if that's any indication. A Honda and a Toyota. Both reliable. That's why we looked for a Honda for the girl. Ciocca had a fair price initially online. Car was clean. One month in and no problems. Everyone was helpful and there was never, ever, any pressure. Lightning Fast response to initial inquiry emails (other dealers take note). Mary Pratt online was very helpful and very responsive. We're 10 minutes away and I doubt we'd have gone in at all if not for her. Search started online as most do these days. Other dealers were slow to respond if they responded at all. We eventually looked at other similar vehicles. Ciocca gave best price and fastest responses. We hope they're that fast should any problems with the car arise. Constant, but not over-the-top follow-up pre-sale by Mary Pratt and Michael Melhorn. At the dealership it wouldn't hurt to have a receptionist or at least some type of direction when you enter. That could have been due to the times of day we were there. There's otherwise an empty receptionist's desk and I had to call the salesman to let him know we were there. Alex in F&I knew we were pre-financed. He still did his job very well and explained all available options, again with no pressure. One check-in (so far) after purchase and no barrage of annoying emails/calls after the sale. Ciocca will definitely be a first stop to look for our next vehicle. Michael Melhorn is a friendly, helpful pro at the dealership. Look him up if you go there. Sean Solomon got the job done quickly and painlessly.

Herewegoagain

Jun 19, 2015

And make sure you look all over your vehicle....found cigarette burns in mats after they had it detailed. Thought my sales person was veined honest and fair but realized afterword I had been taken for a ride. Run like xxxx.

Didi

Jun 17, 2015

Purchasing a new vehicle is an exciting time and Ciocca Honda of Harrisburg made this experience one that was stress free. Employees who were not even a part of this buying process were extremely friendly and it was very observable that they enjoyed their job. Matt Cole and Phil Young were both so helpful as they lead me from the initial showing of the new CRV's through the total buying process. There was no pressure whatsoever but all my questions were thoroughly answered. Both men were very personable and professional. It certainly is a dealership that a woman can enjoy purchasing a car with no intimidation. It should be noted that with all the new technology on the CRV, I had a ton of insecurities which both men continued to lessen by being patient with me and explaining in depth the features and how to use them. Tony made the whole financial process very quick and painless. The dealership was very clean and inviting. What a great experience and awesome car!

Rick R.

Jun 6, 2015

This is the second car we have purchased from the Ciocca dealer and the service and attention to our question and detail process helping us understand our purchase was just is excellent. It starts with the Sales team and Mark was the guy! Morning , noon and night he was there to answer questions and once we decided he get the made the buying process easy. We have only had the car a week but it it all that was promised and then some.

Sreenath Manickom

Jun 6, 2015

I wanted to buy a new 2015 Honda Fit and Ciocca was one among the many dealerships that i had visited to take a test drive. The salesman Phil Young asked me how much i knew about the Fit and i answered that i knew pretty much everything since i had taken many test drives. To my surprise he explained many features about the car that other dealer salesmen hadn't bothered to touch upon and i was impressed by Phil's vehicle knowledge and customer awareness.Though Ciocca was one among the three dealerships who offered me the lowest price, i picked one of the other dealerships out of proximity reasons and when i went to buy the car there I had a horrible experience(they wouldn't stand by there word). Immediately i called Phil and he promised to stand by his word on the price and customer service and there i was signing on the sales agreement on the same day. They even were patient when i couldn't give them the check on the promised date .I would recommend Ciocca Honda of Harrisburg and salesman Phil Young for anyone who is not only wanting to buy a car but also to get a good experience as well.Sreenath Manickom

Melanie Keller

May 28, 2015

We had a great customer service experience at Ciocca Honda this Memorial Day Weekend after a horrendous experience at another local dealer. Phil Young was incredibly professional and helpful - taking the time to show us all the great features of the Pilot and answering all our questions. The rest of the staff was top notch as well. Would strongly recommend Ciocca and Phil to anyone looking to buy a car.

Jenn2586

May 26, 2015

Bought our third Honda and first HR-V from Ciocca Honda. Everyone was very friendly and very helpful. Phil, Alex, and Nick were great. There was no high pressure tactics and I got exactly what I wanted. They even assisted a friend with the purchase of the vehicle that we traded in. Thanks for a great experience.

Michelle Ritter

May 19, 2015

From the beginning Phil made us feel comfortable and was extremely helpful, very informative about the car. He was not pushy, very courteous and respectful. Gave us a great price for our trade. It was our best car buying experience. Phil explained about the service department. He really knows his product. Would recommend him to anyone looking to buy a car. Phil was very professional.

LorettaE

May 16, 2015

Everyone at the dealership was pleasant especially the salesperson, Phil Young, who was thorough, professional and courteous. I look forward to dealing with him in the future.

gail2015

May 15, 2015

The people at CIOCCA HONDA of Harrisburg was friendly and very helpful. the saleman Philip Young and the Finance Jeff Seitz, helped me get a new leased Honda. I will recommend this dealership (CIOCCA HONDA of Harrisburg) to other people. Because they were very helpful and very friendly.

DJsmiley86

May 14, 2015

What a pleasant experience dealing with Ciocca Honda and salesman Joe Barone. A very relaxed and non stressful dealership environment. Their team of salesman and women (Amy) , are really knowledgeable about their Honda lineup. The 2015 Honda Accord is a fantastic vehicle and the LX is well equipped. This is my 3rd Honda from Ciocca and will always be my first choice in dealerships.

drjulie95

May 13, 2015

We were due to turn in our leased van in December. I decided to look into Ciocca's buy back program. We ended up getting an excellent new lease deal so we went ahead and leased our new odyssey early. It was easy and painless and we are thrilled with our new van!

J. Colston

May 7, 2015

I once again had a fantastic buying experience at Ciocca Honda as I happily stepped into my 3rd Honda Vehicle from Ciocca! Thanks Chad Rex and the whole Ciocca Team for your outstanding Customer Service and friendliness.

easterjimetta

May 6, 2015

Another fantastic experience as I stepped into my 3rd Honda with Ciocca! Thank you Chad Rex and the entire Ciocca Team for the great Customer Service and friendliness.

hiimsummer

May 6, 2015

This is the second time I have done business with this dealership, and both times I had a great experience. I have nothing but good things to say about Ciocca and their staff members. Ask for Phil Young. He is so helpful and friendly. We felt so comfortable with him, and he made the process so simple for us. I wouldn't buy a Honda anywhere else!

Twin1

Apr 28, 2015

I'm a new driver and i truly recommend Anybody to this specific dealership. They're very professional and friendly and they work with you to help find what you want at a great price. They made me feel very comfortable and welcomed in every aspect. They give the best customer service and they are very patient with customers. I love my first new car. Phil Young, thanks for all the help and service. I am truly appreciated and grateful. Thank you Ciocca Honda ??

jpatterson215

Apr 21, 2015

Bryan, Sean,Andrew and NickCiocca Honda of Harrisburg is the best Honda dealership I have ever dealt with. This is my 7thHonda and I would go back to Ciocca Honda again Bryan,Sean,Andrew and Nick were four ofthe best when it came to purchasing a new vehicle. It made for a memorable experience.James and Nancy Patterson

dennis

Apr 12, 2015

Another honda dealer in the area gave me a price . I took that price too ciocca harrisburg, sat down with Phil Young, within minutes he matched the price to the penny !! very pleased!!Dennis

kizzie

Apr 3, 2015

Everyone was very friendly and aimed to please us. Jesse did a great job with the sales and Alex explained every thing with the different options available to make the purchase of our new used Lincoln.

Robin

Mar 29, 2015

I wandered in to Ciocca Honda of Harrisburg after checking with other Honda dealers. We got a great deal and exceptional customer service, plus the selection was wonderful (new and used). Randy Lawrence was our salesperson. He listened to our needs and didn't pressure us into buying a car we didn't want. We love our new Honda Civic and will definitely go back and refer others. Steve and Robin

alc1972

Mar 28, 2015

I purchased a new Honda Fit which I absolutely love. Bryan really took a ton of time to explain the Fit to me me inside and out. Being the mom of an amazing 7 year old boy the safety features are top notch. I couldn't be happier with my purchase.

Ponygirl

Mar 23, 2015

My family and I purchased a used vehicle. The staff was very courteous and patient answering all of my questions. Bryan was great with my grandkids, he went out of his way to ensure that the kids enjoyed the experience. Bryan and Alex both went out of their way to explain everything. They all did a great job and I would definitely recommend this dealership.

ivanrc31

Mar 19, 2015

We are very thankful and appreciative for the service we received. Phil was professional, attentive and willing to answer every question and concern we had. Both him and the rest of the team were beyong patient. Despite having to stay past the service hours, the team kept a positive attitude and not once made us feel like we were a bother. Graciously they helped us and clarified every detail of the process. Thank you Ciocca Honda for your excellent service.

scarymp82

Mar 19, 2015

Phil is knowledgeable, friendly and a true salesman. He lets you know he's there to help, but also lets you have your space to browse. He asked us what we wanted and allowed us to make our own decisions. He was never pushy and he is an all around great guy to talk to. We felt comfortable with Phil and that's why we looked for him when it was time to buy! We ended up purchasing a certified pre-owned Honda Pilot. The value we walked away with is tremendous! Fully loaded, low miles, nearly pristine, inside and out!

James n

Mar 15, 2015

I hav the best time in the shop ,the people was just great to me wiil go back

David Pringle

Mar 14, 2015

I walked into Ciocca Honda on my specialized walker because I had been in a severe car crash. We were in need of a new vehicle and I didn't really have the ability to get around much to check out cars. I did my research online and Honda had a special on the Pilot. Phil met us at the door, made sure my path was clear to his desk, sat us down and made us feel right at home. He's probably the most down to earth car salesman I've ever met. Phil helped us go through features and colors that we would want and we only had to look at one Pilot. We took it on an extended test ride and my wife and I decided right away that we loved it and we wouldn't be looking anywhere else.Phil helped us get the lowest possible lease payment that we could and he was straight forward through the whole thing. We are loving our Honda and will likely end up purchasing it at lease end, or buying a new one from Phil.Thank you for a low stress purchasing experience.

Jman

Mar 13, 2015

Joe was good to us. And we got the deal we wanted for our trade in. Can't ask for anything more than that. The day of appointment they were very busy so we had a slight wait, but those things happen. Rather than have us just sit there and wait, Joe gave us the keys and we checked out the vehicle ourselves. (which is the way we like to do it anyway!) We liked it, they gave us a great trade in allowance and we bought it. Thanks Joe!

msbrenda1961

Mar 8, 2015

I just wanted to let everyone know that Friday I went Honda dealer and as soon I walk in I meet wonderful gentleman name Bryan Rodas. He treated me like family member and he never meet me before. I was so comfortable. So I came back Saturday and we talk for long time and I know at that moment that I was going to buy car from Bryan. My hat off to me because he didn't pressure into buying and told me it was up to meet and think about. So I did and came home with Honda Crossover 2015 and I love my car. I will definitely come back again!! Thank you so much Bryan Rodas you are number 1 salesperson in my book. Brenda

maxwell3289

Mar 5, 2015

I am very happy with the car I bought at Ciooca Honda! I had been shopping around for 2 weeks looking for a good, reliable used car. I wasn't entirely comfortable at the other dealerships I had went to. As soon as I went to Ciooca, I knew that I would get a great car there. Bryan Rodas was extremely helpful and very nice to work with. He made me feel very comfortable and was very knowledgeable. I had such a wonderful experience at Ciocca Honda and I will definitely go back there for future cars!

kkedgemoor

Mar 3, 2015

Wow, we were really pleased with the deal we got and the experience we had at Ciocca Honda. We first talked with Suzy Simonelli in internet sales to secure a great price and set up a test drive. We met Phil Young at the dealership and he took us on a test drive, told us more about the Honda Odyssey and helped us complete the prefinance paperwork. Phil was informative, friendly, and easy to work with. Having secured the price in advance, we spent a short period of time at the dealership and drove home happy. We'll definitely talk with Ciocca Honda when shopping for our next vehicle.

Michael the cat dad

Mar 1, 2015

Phil was friendly and courteous to me. he even took 2 photos of me with his cell phone beside my new vehicle, the last remaining 2014 Honda Insight.. I would also like to express my appreciation to Matt Cole; who sold me my first Insight back on August 29,2009.. Sadly; I wrecked that car on February 1, 2010. Thanks to the team at Ciocca Honda; I had my replacement Insight just a week later! every time that I would come into the dealership for a service appointment, Matt would greet me even though he had been promoted and was no longer a car salesman. He always made me feel welcome at Ciocca Honda. Joie Young in the service department was also nice to me and would always ask about my cats.. I would highly recommend Ciocca Honda for any one looking for a dealership that treats you with courtesy and respect, like a member of the Honda family.

lvmy4cats

Mar 1, 2015

Phil was friendly and courteous to me. he even took 2 photos of me with his cell phone beside my new vehicle, the last remaining 2014 Honda Insight.. I would also like to express my appreciation to Matt Cole; who sold me my first Insight back on August 29,2009.. Sadly; I wrecked that car on February 1, 2010. Thanks to the team at Ciocca Honda; I had my replacement Insight just a week later! every time that I would come into the dealership for a service appointment, Matt would greet me even though he had been promoted and was no longer a car salesman. He always made me feel welcome at Ciocca Honda. Joie Young in the service department was also nice to me and would always ask about my cats.. I would highly recommend Ciocca Honda for any one looking for a dealership that treats you with courtesy and respect, like a member of the Honda family.

Nancy

Feb 28, 2015

From the time we walked into the showroom we were treated with respect. Phil Young are sales person was great. he explained every thing about the CRV.., let us test drive it and went over things while we were driving. Phil made us feel very important. His personality is top notch and would recommend him to family and friends. Ciocca Honda is a top notch company to deal with. Tony in finance was excellent also. He dealt with us with in a very professional way.

drivingthecars

Feb 16, 2015

Phillip did a great job. He was knowledgeable, understood what I wanted and was willing to see what he could do to assist. Had flexibility to make appointments. As a whole, everyone at the dealership worked as a team. The two sales associates worked together and were able to meet my wants. Matt was able to work with me on my trade in. Alex did a great job with getting the finance portion done. Great job!

dust82

Feb 14, 2015

Jesse was very helpful to work with. No pressure at all just worried and wanted to meet our needs. This is a very nice place if you have kids they have a play area tvs snacks coffee to keep the little ones entertained during your visit. It is very modern and up to date I would recommend this dealership to anyone in the market for a vehicle.

Giacomo

Feb 11, 2015

The sold me a defective CRV it has ben at the shop since the 1st day. They replace 2 vtc actuator and the timone chain tension arm.the still did not risolve My problem. Honda does not care about ita costumer. The only vant to mak money off your problem. My salesman Joe barone, sold two car both bad major problem HONDA NEvER again!

cmraber

Feb 6, 2015

I give Ciocca Honda 5 stars on every aspect of my experience! I did my research on-line, and made my initial contact with Suzy, in the on-line department, who answered my questions and paved the way for my purchase. Salesman Joe Barone was ready to greet me when I arrived. He and the Ciocca Honda teamed handled every detail of the purchase, from the test drive, to financing, taking care of the insurance, and meeting the Ciocca team from service to parts to shuttle. I would definitely recommend Ciocca Honda to anyone looking for anew car or a quality used vehicle. Thanks so much for the VIP treatment!

cmraber

Feb 6, 2015

I give Ciocca Honda 5 stars on every aspect of my experience! I did my research on-line, and made my initial contact with Suzy, in the on-line department, who answered my questions and paved the way for my purchase.Salesman Joe Barone was ready to greet me when I arrived. He and the Ciocca Honda teamed handled every detail of the purchase, from the test drive, to financing, taking care of the insurance, and meeting the Ciocca team from service to parts to shuttle. I would definitely recommend Ciocca Honda to anyone looking for anew car or a quality used vehicle.Thanks so much for the VIP treatment!

bizzerball

Feb 3, 2015

Great experience, from internet until I walked in the door. This group aimed to please and continue to follow-up to make sure I'm totally satisfied with my buying experience. I feel confident if there is something wrong (which there wasn't), they would work to correct it fast. Interested to see how the service center is for oil changes, etc., but if the sales experience is any indication, it should be excellent. Thanks Phil Young, Suzy Simonelli, and others for helping me through the process of purchasing my first Honda!

nace.aj

Jan 28, 2015

Throughout the process of replacing my car, the staff was very responsive - in person, over the phone, and via email. They were attuned to what I was looking for in my car, were accommodating in allowing me to inspect the vehicle, and made accessions for maintenance and advertised pricing. They did their utmost to make my transition and the ensuing paperwork as seamless and painless as possible.

ashers06

Jan 27, 2015

I was interested in the 2015 CRV and Phil took the time to go over the whole vehicle very thoroughly. He answered any concerns I had with the vehicle. I was able to contact him even when he was not at work. Closed the deal quick and easy. He has helped my family at Ciocca Honda in the past, I recommend him!

jdj114

Jan 24, 2015

The friendly and high energy staff answered all my questions in detail and made us feel comfortable with our purchase. Special thanks to Bryan Rodas, whom came in on his day off to continue working with me when my schedule allowed it.

Vanessa

Jan 24, 2015

Spent a day car shopping after an MVA with a seven year old, this was our second to last planned stop. Unlike our earlier stops we were greeted immediately by a friendly associate who immediately was engaged and interested (even with the now cranky seven year old). After several test drives we had a car that met our needs. Brian our sales associate and management were awesome to work with. This is my fifth car in over twenty years of driving and the best experience ever in working with a big dealership.

jdj114

Jan 24, 2015

The friendly and high energy staff answered all my questions in detail and made us feel comfortable with our purchase. Special thanks to Bryan Rodas, whom came in on his day off to continue working with me when my schedule allowed it.

CAZ

Jan 23, 2015

Requested an online quote for a 2015 Honda Accord Hybrid and was invited in for a demonstration. Was met by Phil Young, an experienced Sales Consultant and greeted by the General Manager, Matt Cole. Matt remembered us from when we purchased a Honda CRV 5 years ago. Phil reviewed the car's aspects with us and then did one of the most thorough and informative introductions to a car that I have ever seen. Phil sold us "the car", he did not just sell us "a car". When we decided to buy, we wanted colors that were not available locally and they started a search. Due to the scarcity of the color in the Hybrid it took several weeks to locate a car which was fine with us as we were not in a hurry. They finally located what we wanted and the deal was closed quickly and efficiently. As we were leaving, Phil again did a quick review of the car's features to help us get started.

czeiders

Jan 22, 2015

Requested an online quote for a 2015 Honda Accord Hybrid and was invited in for a demonstration. Was met by Phil Young, an experienced Sales Consultant and greeted by the General Manager, Matt Cole. Matt remembered us from when we purchased a Honda CRV 5 years ago. Phil reviewed the car's aspects with us and then did one of the most thorough and informative introductions to a car that I have ever seen. Phil sold us "the car", he did not just sell us "a car". When we decided to buy, we wanted colors that were not available locally and they started a search. Due to the scarcity of the color in the Hybrid it took several weeks to locate a car which was fine with us as we were not in a hurry. They finally located what we wanted and the deal was closed quickly and efficiently. As we were leaving, Phil again did a quick review of the car's features to help us get started.

lvemycrimsonpearl

Jan 22, 2015

Bryan Rodas, Sales Consultant, was knowledgeable, and knew how to explain technical terms in a user-friendly manner. He was pleasant, at all times, and wanted to make sure that I understood the features of the new vehicle that I purchased. Tony Kertulis, Finance Manager, exhibited financial expertise during the entire loan process. He was very dedicated in trying to offer the best financial option that would fit my needs. Bryan and Tony tried to make my experience as relaxing as possible, even though the financial aspect was a great concern to me. Thank you both for making it possible to drive away with a brand new 2015 Honda Civic on January 16, 2015.exlvemycrimsonpearl

oholder

Jan 21, 2015

very nice to work with . I APPRECIATE IT, The test drive was very comprehensive , Phil Young sale guy was very knowledgeable with all information about vehicle.

LvemyCrimsonRedCivic

Jan 20, 2015

On Friday, Jan. 16th I was able to purchase a 2015 Honda Civic. Bryan Rodas, Sales Consultant, did an excellent job explaining technical terms, taking me through the necessary paperwork to complete the transition, teaching me the different features of the vehicle, and inviting me to ask any questions. I appreciate his friendliness and not exhibiting hard-sale tactics. Also Finance Manager, Tony Kertulis, was also on top of my list at Ciocca Honda. He was aware that this was not an easy financial obligation but he assisted by dotting all the "i"s and crossing all the "t"s, and worked with options offered through Honda Financial Services. Because of their diligence, I walked out that day with my new car. Thank you, Bryan and Tony, for making it happen!

Johnny

Jan 18, 2015

Found a used Toyota here while on a business trip from out of state. Even though it wasn't a Honda, they spent a good deal of time and money cleaning, replacing brakes & tires prior to listing it for sale, and when a problem was noticed during test drives, they came out of pocket to diagnose and repair a steering problem on the van prior to purchase. Their used stock is very high quality and everyone I dealt with was pleasant and accommodating. We used Beth - highly recommended! Would return here for a new Honda.

jonny

Jan 17, 2015

Found a used Toyota here while on a business trip from out of state. Even though it wasn't a Honda, they spent a good deal of time and money cleaning, replacing brakes & tires prior to listing it for sale, and when a problem was noticed during test drives, they came out of pocket to diagnose and repair a steering problem on the van prior to purchase. Their used stock is very high quality and everyone I dealt with was pleasant and accommodating.Would return here for a new Honda.

Richard A. Reynolds

Jan 14, 2015

Sales Person Beth Gatesman was very helpfull in explaining the vehicle exchange program and allowing me to take a test drive of the 2015 Honda CRV. Beth also explained the various upgrades on the 2015 CRV.Unfortunately the financeing was not there to follow thru with the exchange program.Thanks for the information, and if Idecide to exchange my 2011 CRV in the future Iwill keep you in mind. Your Loyal Customer Rich.

RP

Jan 13, 2015

Brought Honda odyssey 2015, Phil Young sale guy was very knowledgeable with all information about vehicle. we got for great price and close the deal quicklyThank youRR

Charlie & Alice Heimer

Jan 11, 2015

We stopped in yesterday to test drive a new Honda CR-V & Beth Gatesman was our sales person. She was considerate,courteous & she answered all of our questions. Everyone was great.

hunt4CRV

Jan 10, 2015

We purchased a Honda CR-V from Ciocca Harrisburg. We started our quest for a new car using internet services. We received immediate responses from Suzy Simonelli to our internet inquiry and follow up questions. We set an appointment and met our salesperson, Bryan Rodas. Bryans friendly greeting and enthusiasm went a long way in making a cold, windy January day of car shopping feel a little warmer. Upon our arrival Bryan already had a demo CR-V warmed up and braved the frigid temperature doing a walk around to explain in detail every feature of the vehicle. The test drive was very comprehensive and Bryan continually explained in detail that we could understand the many technical and safety features available on the vehicle. Upon return to the dealership Bryan gave us a complete tour of the dealerships service department and introduced us to the service people and various support personnel at the dealership and assured us that we could count on a long term relationship. Bryan was always available to answer our follow up questions over the next several days of decision making. We were very impressed at his knowledge of the vehicle. Bryan never made us feel pressured into making an immediate decision and maintained his friendly professional attitude throughout the process. The management team of Matt Cole and Sean Solomon made us feel welcome at the dealership and let us know they were available to assist in our vehicle selection decision. Alex Weisberger handled the financing and documentation of the sale in a professional manner without putting any pressure to select the various add ons available. When we picked up the vehicle, Bryan gave us another detail explanation of the vehicle, making sure we understood the important things like how the radio works. Bryan paired our telephone with the vehicle and let us know he was available for any future help we might need with the technical features of the vehicle. Bryan even made sure our car insurance was transferred right away by personally contacting our insurance agent with all the details. I would say our overall experience was very pleasant and expect to have a favorable experience with this dealership in the future as we return for service. I would describe the staff we met at Ciocca Harrisburg as friendly and professional in all aspects of the transaction..

Bill

Jan 7, 2015

I wrecked my car coming back from school for the holidays. I was looking all over central PA to find a newer used car. I found that car at Ciocca Honda. It was a 2013 Nissan Altima and even though it was not a Honda, Bryan never pressured me into looking at other cars. Bryan had a lot of knowledge about the car which surprised me because it was a Nissan and not a Honda. Bryan was proud to share that he knew the previous owners of the car which was important to me. I think that made my decision easier, knowing the previous owner didn't damage the car and took car of it, with other dealerships you are not always sure what the car went through before it was on the lot. After knowing the previous owners, I also came to find out that Ciocca actually had listed the car below Kelly Blue Book value. I was impressed with Andrew and Tony, who helped me and my dad finance the car quickly because he had to leave for work. I would recommend this dealership to anyone I know because of how they handle their customers.

jeewillikerrs

Jan 6, 2015

I wrecked my car coming back from school for the holidays. I was looking all over central PA to find a newer used car. I found that car at Ciocca Honda. It was a 2013 Nissan Altima and even though it was not a Honda, Bryan never pressured me into looking at other cars. Bryan had a lot of knowledge about the car which surprised me because it was a Nissan and not a Honda. Bryan was proud to share that he knew the previous owners of the car which was important to me. I think that made my decision easier, knowing the previous owner didn't damage the car and took car of it, with other dealerships you are not always sure what the car went through before it was on the lot. After knowing the previous owners, I also came to find out that Ciocca actually had listed the car below Kelly Blue Book value. I was impressed with Andrew and Tony, who helped me and my dad finance the car quickly because he had to leave for work. I would recommend this dealership to anyone I know because of how they handle their customers.

d56cltr

Jan 5, 2015

Working with Beth to purchase our third Odyssey was an easy and pleasurable experience. She is both knowledgeable and personable. She helped us understand the features of the van and taught us how to connect our phones so that we can use them through the car. We will enjoy driving our new Odyssey. Thanks, Beth.

jnor728

Jan 4, 2015

had the pleasure of working with bryan rodas to lease a new honda accord-bryan was very personable, professional & knowledgeable. he took me for a test drive & showed me around the dealership including the service area. bryan was very thourough & knows the honda models very well.also enjoyed working with alex weisberger who also was very personable & professional in doing all the necessary paperwork-alex explained all the paperwork with me in detail which was much appreciatedBoth of the employee's are a definite asset to ciocca honda!

Jingyao

Dec 21, 2014

I just bought my first car in America. After comparing several dealers, I chose Ciocca. They are friendly and sincere. When I asked about the price, they gave me the lowest price directly, which was less than the invoice price and other dealers. Ive already recommended this dealer to my friends who want to buy a car, since they save lots of time on negotiating the price. They are genuinely I also want to say thank you to Bryan Rodas, who was my sales consultant. He was very hard working, considerate, and knowledgable. He knew every single detail about CRV and tried to help me solve all kinds of problem I had. I also very appreciate that he drove me back home at night. I had a wonderful experience with him and learned a lot from him. I hope in the future we still can keep in touch.

Psualum

Dec 20, 2014

This was the second Honda I purchased from Ciocca. Previously I purchased a used Accord. This time I got a new CR-V. Both experiences were positive. However, I was especially impressed with Phil who was the sales consultant I worked with this time. Phil was very thorough going over the features of the car and explaining the differences between the LX and the EX. After I decided what I wanted (which was not in stock at the time) the Ciocca team found it and had it ready for me within a couple of days. Again, Phil went over the car with us and answered all our questions. He is very knowledgable.

dresq

Dec 13, 2014

Excellent transaction, lowest price and extremely conscientious sales team.Phillip Young is extremely hands on and caring - took his time explaining the car in detail. Did much of the deal by text - got exactly the vehicle I wanted - they went the extra mile to make it happen. Would recommend to anyone!

em.inaam

Dec 12, 2014

Great Team. Glad went to Ciocca Team and Phillip Young was very professional. They explained about the car in detail. They made sure I am satisfied with my purchase. Also not only Phillip was very professional, even manager was very much involved. Very friendly team. Would love to go back there again.Great Team :)Muhammad

Steph

Dec 5, 2014

From the moment I picked up the phone to the moment I drove out my car (all in a few hours) the service was outstanding. The staff was friendly, efficient and very personal. I would highly recommend this dealership to all my friends and family.

jmbalulis

Dec 5, 2014

Service was outstanding!! Ed was very knowledgeable, friendly and answered all my questions without hesitation. I was treated with respect and courtesy. No sales gimmicks or pushy sales people. It my first Honda purchase and after this experience it certainly will not be my last! This dealership is HIGHLY recommended!!! Thank you Ed and the many Honda associates who made my new car purchase an enjoyable one:)

sjerney

Dec 5, 2014

From the moment I picked up the phone to the moment I drove out my car (all in a few hours) the service was outstanding. The staff was friendly, efficient and very personal. I would highly recommend this dealership to all my friends and family.

Kahn Rhrissorrakrai

Dec 2, 2014

Working primarily with Phil Young and Matt Cole, my wife and I had a very positive experience. We knew generally what we wanted and both guys were extremely helpful in answering all of our questions and worked hard to finalize the sale in our own tight time table. They also gave a very fair value for our trade-in. We would certainly recommend this dealer to others.

tracey.williams.739326

Nov 29, 2014

Beth was very knowledgeable about the vehicle I was looking at. She explained every aspect in great detail. She took me on a tour of the dealership and showed me where to come for service. A+ service.

elainasmom

Nov 23, 2014

This was our 3rd car we have purchased with Ciocca and Bryan and Andy were great and can't say thank you enough for great experience even with loss of power. Bryan has been great with following up with me via texting to make sure all is well with my car. I really appreciated the thank you card he sent to us.

MsLeese

Nov 23, 2014

I recently purchased my 2015 CR-V from Ciocca Honda with the excellent help from Bryan Rodas and Matt Cole. I went to Ciocca knowing the exact color combination and trim that I wanted even though I had been told by another dealer it would take a few months before they could get the one I wanted due to the 2015 models just coming out and availability being limited. Matt assured me he would find the exact vehicle that I wanted as quickly as possible and he did just that! I took delivery on my new CR-V less than a week after my first visit to Ciocca! Bryan is an outstanding salesman! He took the time to show me all of the features of the new CR-V before and after my purchase. Both Bryan and Matt followed up with me after my purchase to make sure everything was great with my new car and for me to let them know if I needed anything. I also have to give a shout out to Alex who made the paperwork painless. Thank you! I would highly recommend Ciocca Honda! Lisa Savitsky

karenb616

Nov 22, 2014

My older car quit working and I needed to buy a new one fairly quickly. I had a fairly busy travel schedule but had already determined that I wanted to buy a Honda CR-V so I contacted several local dealers online to see who could help me find the one I wanted at a good price. The timing was not ideal since the 2015 models were not yet at the dealers but several were in transit. Ciocca Honda was the only dealer that could come through for me with the color and package that I wanted. I especially enjoyed working with Bryan Rodas. Not only was he friendly, helpful, and fun to talk to but he gave me a fair price even though the CR-V's were in high demand. In fact, he actually saved me money by helping me figure out that the best trim level package for me was a step down from the one I was originally considering. That sealed the deal for me. The entire experience was pleasant. Even though I had to wait a week for my car to arrive, Bryan kept me informed every step of the way, and arranged for one of his colleagues to show me the car and help sync it with my phone when in did arrive. I also appreciate that Ciocca Honda is collecting food for the local food pantry and that they recycle old oil to heat their shop. Thank you Bryan, and Ciocca Honda! Karen Baker, Harrisburg, PA

BiggaThanLife

Nov 21, 2014

When I was at ciocca I was in desperate need of a reliable and affordable car because of a family emergency. I was out of options. I work in hershey so sometimes I would pass ciocca. Well I decided to stop, greeted by the warm employees I was given to Bryan. I explained my situation. He was compassionate and understanding. With a confident tone he told me I know exactly what you need and it is affordable. A week later I signed the title. Excellent service, by not only Brian, but everyone that works there.

Gin Al Klokis

Nov 20, 2014

Our experience with our salesman Bryan Rodas was excellent. He was knowledgable, courteous, Patient, and respectful. All of our emails were answered and follow ups were immediate. It was a pleasure dealing with him, and if I could have a choice of sales staff for my next purchase at this dealership, it will be Bryan. He is an asset to the company, I thought customer service was a lost art, but not with Bryan, he showed us true dedication. Matt Cole is part of the management team. He was willing to address every concern of ours and made sure we were completely satisfied with the outcome. He treated us as family. We purchased a honda crv, an unbelievable vehicle, thanks to the dealership. Al & Gin Klokis

Al Klokis

Nov 20, 2014

Our experience with our salesman Bryan Rodas was excellent. He was knowledgable, courteous,Patient, and respectful. All of our emails were answered and follow ups were immediate. It was a pleasure dealing with him, and if I could have a choice of sales staff for my next purchase at this dealership, it will be Bryan. He is an asset to the company, I thought customer service was a lost art, but not with Bryan, he showed us true dedication.Matt Cole is part of the management team. He was willing to address every concern of ours and made sure we were completely satisfied with the outcome. He treated us as family.We purchased a honda crv, an unbelievable vehicle, thanks to the dealership.Al & Gin Klokis

psassani

Nov 19, 2014

Searched several websites for certified pre-owned CR-V. Price at Ciocca was best by far. We traveled 60 miles and will definitely make the trip again for our next purchase. Entire staff was extremely friendly and courteous. Our salesperson, Joe Barone was fantastic throughout our entire time there, Well worth the trip. We felt the staff was genuine and honest, That is the main reason we will be return customers.

fgw3

Nov 18, 2014

Started out great with a nice test drive to get used to the potential new vehicle. Once we got back to the dealership we briefly discussed finding a leftover 2014. Once the salesperson realized that I was going to ask for a particular color exterior and interior with all of the features to make it loaded I felt he thought I was a pain. It seemed as if I was troubling them to look in their system to see if a match was located within a reasonalbe distance for them to get it. That was confirmed when he returned and said give me $500 and we will look into it on Monday and get back to you. Mind you it was Saturday morning. I have had dealers look in their system in minutes to tell me availability and they were not interested in assisting me without my $500 deposit and signature on a price to purchase. What a crappy way to do business. Would never return to this dealership to service my current Honda or to buy another. Actually this experience pushed me to another dealer and another automaker. I am the happy new owner of a 2015 vehicle that suits my needs from that other dealer and automaker.

jwdenne

Nov 18, 2014

We leased a 2015 Honda Pilot and were 100% satisfied with our experience at Ciocca. We will be a return customer and will absolutely recommend Ciocca and Phil Young to anyone looking to purchase or lease a vehicle. Phil worked honestly and up front with us the entire time. He explained things and worked with us to reach the final deal that we wanted. Phil also never pushed anything, he was patient and understanding. He also explained the Pilot's features very well to us, taking special note of the high-end safety features, which are important to us having 3 young kids.We were at Ciocca for many hours, with 3 young kids, so the play area was great! It really helped us entertain them during this process. They were also given balloons, which was very nice and the kids loved.The overall experience, from the time we met Phil, to signing the paperwork with Alex and being handed our new Pilot was great! Obviously the price we paid, but also how we were genuinely treated and dealt with by Phil and everyone else, is what will bring us back! This was BY FAR our best dealership experience ever. All good feelings.

Save the Bees

Nov 15, 2014

We purchased a CRV from Ciocca Honda, Beth Gatesman Sales Consultant. Beth and the other personnel who assisted with the purchase could not have been more helpful, considerate, professional, courteous, and even humorous. They all made our experience, to include the paperwork signing etc., painless, enjoyable and expeditious. We will definitely visit them again should we purchase another vehicle and we will definitely recommend them to all our friends and acquaintenances.

valerie hawthorne

Nov 15, 2014

We purchased a CRV from Ciocca Honda, Beth Gatesman Sales Consultant. Beth and the other personnel who assisted with the purchase could not have been more helpful, considerate, professional, courteous, and even humorous. They all made our experience, to include the paperwork signing etc., painless, enjoyable and expeditious. We will definitely visit them again should we purchase another vehicle and we will definitely recommend them to all our friends and acquaintenances.

alanrathbun

Nov 14, 2014

We just bought a new CR-V. We bought the car based on Honda's reputation for reliability so what was left for us was choosing the right dealer. We had heard good things about Ciocca, so we went there and didn't need to go anywhere else. The first impression was the BEST impression for us. Nick Cook was our salesperson and our first interaction. He listened to our needs and answered our questions well. He did excellent work with us! Everyone else was professional and courteous as well.Mary Pratt was also welcoming and helpful in some internet exchange we had before we arrived. She had a salesperson ready for us with our basic information when we arrived. I recommend calling her before your visit if you want to save some time.

guppie637

Nov 13, 2014

Was very pleased with the service and attention to detail. They were very helpful and informative in my new lease on my Honda Accord. Overall a great staff and beautiful showroom.

seip16

Nov 11, 2014

I recently purchased a Honda CRV. The sales staff at Ciocca Honda were very professional and the service was outstanding! My sales consultant Beth and Manager Sean gave me the best service possible! They took the time to explain everything about the vehicle that I was purchasing. If you are in the market of purchasing a new or used vehicle check out Ciocca you will not be disappointed!

jtuzinski

Nov 10, 2014

No hassle-purchasing. Really pleasant sales team. Ed King was extremely knowledgeable about the 2015 Honda Fit EX-L and very patient. Love the Pack-the-Shack concept -- makes ypu feel good about buying a new car.

Baonguyen

Nov 8, 2014

I was very happy to get my car for the price that I wanted pay. Everybody there was very courteous and friendly. We didn't have to stay long to finalize the purchase of the car. Special thanks to Randy Lawrence for being professional and patient with me.

tony.rose.733

Nov 4, 2014

We ended up leasing our vehicles this year and were hesitant to do so. The folks at ciocca walked us through the process and helped reassure us that leasing was a great option for us. Bryan Rojas and Andy Guelcher were phenomenal to work with.

mandyamos

Nov 3, 2014

Got a 2014 white CR-V which is what I had always wanted and with all the bells and whistles I wanted. Joe Barone sold me the first Honda. I couldn't have been pleased with not only the car but the experience with Ciocca and Joe Barone.

pam.bridy

Nov 3, 2014

Beth is the best sales woman I have ever dealt with. I have been buying cars for 30 years and never had a sales woman treat me like. very very through and said to come back if I don't know understand how to operate something . Goes over everything on facts of buying the car and took me to service to meet everyone. If you want an honest through person ask for Beth .Pam

Sandy Valley Scott

Nov 3, 2014

I was loooking for a new (used) vehicle with AWD for around $10K. I checked Ciocca's website and they had a 2008 Ford Escape on their website. I sent them a message, scheduled an appointment and met with Chad Rex. Chad was very professional and was knowledgeable about used vehicles as he had worked for a used car dealership prior to joining the Ciocca staff. While inspecting the vehicle, I noticed rust forming on the drivers side rear wheel well. I asked that it be repaired and Chad arranged for it with no push back. He was knowledgable about the car and was a pleasure to deal with. Thanks for the good experience. Scott

2015_Odyssey

Nov 1, 2014

I came into Ciocca only as a result of shopping at two other large dealers for comparison reasons. I already had a vehicle on hold at another dealer and was going to pick it up later that afternoon. After exchanging emails with Ed Cortez, I came into the store and met Bryan Rodas, who in turn introduced me to Andy Guelcher and Andrew Wallett who were nothing short of amazing at getting my deal done. I will recommend this store over and over again. The experience was nothing short of awesome.

agallaher

Oct 31, 2014

I located the exact car I wanted on your web site and decided to purchase from you after Ed Cortez promptly responded to my inquiry and was exceedingly helpful answering all of my questions. I was initially hesitant to purchase a car at your dealership as it was a 25 mile drive and I live within a mile of 8-10 dealerships on the Carlisle Pike, Mechanicsburg. My salesman, Ed King, allayed those concerns by going above and beyond to make me feel comfortable and ensuring that I went home that night with exactly the car package I wanted, all my questions answered, and with the understanding that I am free to call him at any point in the future if questions/concerns arise. David Janiszewski also worked hard with me to make sure that my payments would be manageable without sacrificing the things I needed. It really felt as if every person truly cared and was willing to do whatever it took to make me happy. I was so touched by Ed King's obvious pride in talking about his dealership that I have decided it will be worth the drive to have all of my maintenance done At Ciocca Honda. This is the first car purchase I have made without my husband present and I must say that I was also very pleased with how seriously and respectfully my thoughts, questions and concerns were taken by every person I interacted with. Sincerely, Anne Gallaher

Rjwwj

Oct 31, 2014

From our internet contact with Suzy Simonelli to Financing with Tony Kertulis and Alex Weisberger to Sales with Phil Young our entire car purchase could not have been better!!! Phil Young was exceptional with his explaining everything about the car we were interested in and made the process that much more better. I would definitely purchase another vehicle from Ciocca and would want Phill handling our purchase. Thank you for everything!!!!

csmith1721

Oct 30, 2014

This was my first time purchasing a car and Ciocca Honda and Phil Young did a great job at making it an enjoyable experience. Not only was it a very friendly atmosphere, but Phil was extremely knowledgable about the vehicle I was interested in. Before the test drive, Phil walked me around the entire vehicle and explained all the features inside and out. The time he took to do this and the detail he went into during his explanations far surpassed any other dealership I went to. Understanding all aspects of the car, especially the safety features (not just the "fun" features and buttons inside) is ultimately what led me to purchase this vehicle. It was also really reassuring knowing that I could call or e-mail Phil with any questions I had after I left the lot. I would definitely recommend Phil to anyone who was looking to buy a car.

elizabeth.enns.9

Oct 30, 2014

After an accident totaled my car, I was in need of a good car, in my price range. Our sales rep Amy went above and beyond to make our car buying experience quick and painless. Within 24 hours we had a 2013 Honda Accord within our price range. Thank you Ciocca Honda! We will be returning for our next car!

davidlinda3

Oct 29, 2014

This is our second car with Mark. He is very knowledgeable about the product and takes care of the customer after the sale. I would recommend him.

tlgarrison

Oct 29, 2014

My 16 year old car served me very well but it was time! Stopped into the dealership and met with Phil Young on my Aunt's recommendation. Not long thereafter, I left with a 2015 Honda Fit EX in exactly the color I wanted and actually a car with more amenities than I could have hoped for. Phil and his team made sure that I stayed within my desired budget, got the financing I requested and I never felt pressured at all. Everyone at the dealership was very kind and accommodating. I LOVE MY 2015 HONDA FIT! I highly recommend that anyone looking to purchase a new or used vehicle to meet with Phil FIRST!!! Thank you, Phil, for making my experience so enjoyable! Take care, Tammy G.

Hally42

Oct 20, 2014

I leased a new 2014 Honda Accord through Phil Young. Phil was very nice, pleasant and extremely knowledgeable. He made sure to go through everything with me about the car. The entire team at Ciocca were great and I am very pleased with the overall experience. I would highly recommend Ciocca Honda to all my family and friends.

chrisbrotherston

Oct 19, 2014

Nick was great! He made everything so easy. The car was ready when we arrived and looked great. Wouldn't think of buying from anyone else.

jhembrey

Oct 19, 2014

Great salesman to work with; fun, friendly and professional. Phil made things easy through from test drive to final sale. He's the guy to work with!

cjfpilot

Oct 18, 2014

Recently purchased a Honda Pilot and worked with Phil Young & Alex Weisberger. As a sales professional myself, I am always judgemental of any sales experience when I buy something. Phil was personable, professional & extremely knowledgeable about the product. He definitely created a positive buying experience and was enjoyable to work with. Alex did my paperwork and was great as well - super friendly and made it a comfortable setting. Pleasure working with both of them.

Jminnici

Oct 18, 2014

My wife and I just leased a 2014 Honda CRV just recently. It was the easiest buying experience we have ever had. I have purchased many vehicles and this was one of the easiest. My wife said she didn't get a headache. Mark was very knowledgeable with the car and explained everything in a manner we could truly understand. We just felt at home here. I had talked to some competitors before making this purchase and they were not professional in Ny way. I plan to buy more cars from Mark in the future.Joe Minnici

brackarms

Oct 17, 2014

Very knowledgeable and helpful in our quest to buy a Honda Hybrid. We would definitely buy from again and would recommend to anyone. Bryan, Alex and Matt were great.

DALY45

Oct 17, 2014

I,m totally pleased and very happy with my vehicle.and the customer service very friendly i thank chad. For all his help.thank you.

jberarducci

Oct 17, 2014

We had a great experience with the purchase of our new CR-V. Matt and Phil were very helpful, knowledgeable and friendly. The entire team (management, sales, finance) were extremely accommodating! We highly recommend Ciocca Honda!

crice123

Oct 16, 2014

After speaking initially with another customer service member we were introduced to Phil who proceeded to guide us through the leasing process - very successfully. Phil showed us a Civic we were interested in - let us take a test drive - gave us the details on our trade in - handled all the paperwork and completed the deal

Honda#1

Oct 15, 2014

Very good experience..Bryan is an exceptional person and very knowledgeable of the vehicles He is selling. I would definitely recommend Him to any one wantingto buy a Honda.

joshua.snyder.5205

Oct 14, 2014

Thanks again to phil young and the team at ciocca honda for a positive purchasing experience we finally got our honda odyssey. Thanks again Marilyn and Dennis Snyder

rsmith998

Oct 14, 2014

I was highly pleased with the service I received from Ciocca and Amy Troutman. They helped me find the right car, lease it, and I was so pleased that I also bought a used car from them for my daughter.

Patricia Carnatha

Oct 12, 2014

Phil Young traded our Honda Accord and did a fine job helping us find a Honda CR-V. We are very pleased with the questions he answered and the knowledge he shared. We were very pressed for time and he made certain we didn't linger. With those constraints, he didn't miss a thing! We highly recommend him.

encompass

Oct 11, 2014

I searched online for Honda Pilot and found one at this dealership. The price was lower than the average in KBB and Edmunds. I appreciated all the details and information about the car in their website. Beth the salesperson was just the nicest person you can deal with regarding the car. Even though she is a new salesperson, she really knew a lot about the car, the engine, and how all the gadgets in the car worked. If not, she was able to get someone from the dealer to answer my questions right away. They also prepped the car completely, and for a used car and because it is certified pre-own, it looks and drives like a new car. I was dreading going to a dealer but Beth and Ciocca Honda were not high pressure or forceful in getting additional items such as warranties. They explained all of them completely and to my satisfaction and they let me choose to accept or reject the offers. Overall, it was a very positive experience. I would recommend Beth Gatesman and Honda Ciocca for your car purchase.

linda.simons.9085

Oct 11, 2014

Met with Bryan Rodas when I arrived at the dealership. Very pleasant young man. He went over all the features on the van very patiently. He is very knowledgeable on the Odyssey. He even notified my insurance company so I didn't have to think about it.I met with Alex Weisberger to complete the paperwork. Everything went very smoothly. Alex went over warranties and answered all my questions and concerns.When I picked up the vehicle, Bryan and Amy Troutman again went over everything about the van. They assured me that I could call either of them at anytime if I had any questions about the vehicle.I love my new Honda Odyssey. It is fun to drive, very smooth, handles great and the the heated seats are wonderful.

jmsdance101

Oct 9, 2014

Phil was awesome! I walked in and he showed me the car I wanted inside and out. Very knowledgeable. His manager and finance gut then helped me with loans. They got me a great rate! Even let me leave my car I was selling there overnight and gave me a dealer pkate plate until the buyer took it. Very good experience

Spring16

Oct 9, 2014

I was looking far a reliable car. I found the perfect Honda Accord on line at Ciocca Honda. That's were I met Phil Young, he greeted me in the parking lot and was very friendly. Before going for a test ride he went over all the features the car had to offer and even showed me how to work them. He was very knowledgeable of the vehicle. He treated me very well! I would recommend anyone to visit Mr Young at Ciocca Honda. You will walk away very satisfied.

shinybrown

Oct 2, 2014

I decided to buy my husband a new car for a gift. Our insurance agent recommended Phil Young. We went to the dealership and Phil greeted us very professional and with a smile. We advised Phil that we were interested in the 2014 Honda Civic and all that it included. Phil listened to our request and focused on meeting our needs. Phil found exactly what we were looking for. Phil thoroughly showed and explained the car to us from inside and out. Phil and his coworkers, Matt Cole (GSM) and Tony Kertulis (Finance) are outstanding gentlemen. They worked with me and gave me an amazing deal! They were very kind, professional and treated me like family. My husband loves his new car and he is extremely happy. We will recommend our family and friends to Ciocca Honda! Beatrice H.

Toni Gingrich

Sep 30, 2014

I was only looking because of an update program, first time at Ciocca Honda, though I've had 2 hondas already. Phil Young was our sales person who made us very comfortable. He treated me as a prospective buyer even though I'm a single woman.He allowed me to test drive a new Civic. He was very knowledgeable about each vehicle. Although I could not afford the 2014 Civic, he worked within my budget and I am now a happy owner of a 2012 Honda accord. I am very pleased with my new vehicle and my experience with Phil. Next time I will chose them first when the time comes to upgrade again. Thank you Phil! Blessings. Antoinette Gingrich

HessG

Sep 28, 2014

I commend Phillip Young and Ciocca Honda for a positive experience. Detailed information on AutoTrader.com made the search for our Volkswagen New Beetle easy. When Sylvia and I appeared unannounced to look at the car, Phillip Young stepped up and guided us through the process. He was friendly, competent, helpful and professional -- a fine combination that made the sales experience a pleasure. I will recommend Mr. Young and Ciocca Honda to others.

kenkokid

Sep 27, 2014

Joyce and I had a great experience with Ciocca Honda. Everyone seemed genuinely happy to be working there on a very nice Saturday. We were offered refreshments, were greeted at the door in a sincere, friendly fashion and met a very nice young man ,Brian Rodas, whom we worked with in selecting our vehicle. We had been eyeing the CR-V for some time. There are so many on the road that we felt that spoke highly of the model.After the test ride,Brian led us on a quick tour of the facility and introduced us to the various folks in each area. Again,all were Friendly.We made a great deal with Andrew and Brian and look forward to a long mutually satisfying experience with Ciocca Honda and the crew.As a quick aside, we were very impressed with Brian, who, as a full-time student, also works a full schedule on the sales floor. We believe he will go far. Honda in general, and Ciocca in paticular, should be proud that they have attracted such an addition to their business.

rampage5513

Sep 25, 2014

I went in to buy a car but ended up leasing a much nicer and newer one. My sales person Ed was a great help and was very nice and professional.

jedeaven

Sep 24, 2014

From the time I stepped through the door and eventually picked up my 2015 Honda Fit, everyone was especially welcoming and helpful. Apparently, the Fit is extremely popular and in high demand as there were no such vehicles on the lot. I pretty much knew what I wanted, but had never seen the 2015 in person, let alone sit in it.Ed King, my salesman, however sat down with me and discussed the various details of the car and went over the various custom items I wanted on my car. I had no idea how long it would take for my car to be delivered but Ed assured me he would call me as soon as one arrived. Well, lo and behold, in 2 weeks I got my phone call! I didn't think I'd get my car until at least November. The day I picked up my car, everyone in the dealership was excited for me. Ed took me to my car and OH MY! How it did shine and sparkle! And I never saw tires so black and shinny! Ed showed me many of the features inside the car and showd me how to move the "magic" seats. There is still so much the car can do that I will explore over the next several weeks. I love, love, love driving my Fit! I definitely made the right decision to go to Ciocca. And I couldn't have asked for a nicer salesperson. I will recommend this dealership to others. (I'm expecting my service visits to be as pleasant as this encounter was!) JED

Ty197

Sep 24, 2014

I recently went to Ciocca Honda to purchase a certified used 2011 Honda Accord Ex. As soon as I arrived Mark Shellenberger introduced himself and began to help me with my purchase. He was extremely knowledgeable about the car and explained in detail all of its features. We went on a test drive and then sat down to do the paper work. It was that easy!! Tony Kertulis was the finance manager who processed my financing and he have me a great deal with the extended warranty. All in all I have to say the entire experience was refreshing after having gone to a few "used car lots". They didn't try to pressure sell me and or nickel and dime me, it was great. I would recommend anyone in the market for a new or certified used Honda, or any used car for that matter, to visit Ciocca Honda. Customer Service: A+Professionalism: A+Product inventory: A+Overall: A+Thanks Mark, I love my new whip!

CamdenSi

Sep 21, 2014

We traveled from NC for my Civic Si. Suzy was great & made us feel appreciated. When we pulled up to the dealership Ed greeted us at the rental car & opened the door for me. We had never met up to this point & right away we felt welcomed. Ed went over my Si & showed me things I didn't know & I thought I knew it all. Although I was with my dad, Ed spoke directly to me professionally & treated me with respect. He ensured my dad knew the car was one of the safest on the road which was important to my dad. Even though they knew we were from NC & likely wouldn't be back in PA they made us feel welcome and appreciated. About a week after getting home I received a thank you card from Ed. Who does that? My family was impressed. My dad said in all the years of him buying cars or anything, he was never treated so well. Ciocca Honda was worth the trip! I love my Si!

Marciag1958

Sep 21, 2014

Totally amazing!! they listened to what I wanted and what my needs were. everyone on the staff from the saleswoman Amy Troutman to the financial manager and the general manager were involved in my purchase. I went in there with a 20-year-old car that I needed to replace very very badly and they worked with me and I was able to get a very nice car. I am very very happy with my Honda fit. thank you so much!!! I would highly recommend Ciocca Honda to all my friends and family!!! They truly do care about each and everyone of their customers. Thank you so very much!!Marcia Gray

mark.fritz.3150

Sep 15, 2014

My wife and I have owned a Toyota Sienna for years now, but were curious to see what Honda had to offer. After meeting with Phil Young and test driving a Honda Minivan, he made the decision much easier. We purchased our new Honda and love it! I think our kids were even more excited!Phil is a classy guy and I would strongly recommend stopping by to see him if you are in the market for a new or used vehicle!The Fritz Family - Palmyra, PA

pjc217

Sep 15, 2014

Friendly service and very accommodating. A friend recommended this place and I was pleased with my experience. I will definitely recommend Ciocca to any of my friends or family looking for a new car.

squeakondrums

Sep 13, 2014

What I enjoyed most was no pressure and concern for my vehicle needs. I also enjoyed that I wasn't kept there for a long period of time and that I was treated straight forward , It was probably the best car buying experience I've had. Thanks to Nick Cook and the rest of the crew at Ciocca Honda.

janinee

Sep 10, 2014

Thanks again to Phil Young and the team at Ciocca Honda for a positive purchasing experience. This is our second purchase with Ciocca and I anticipate more in the future (though with Honda's reputation for reliability, it may be a while!). Phil Young is by far the most thorough and personable car salesperson we have met- his pride in the product AND in making sure customers are satisfied shines through.

bbucking

Sep 9, 2014

It was a pleasure to work with Jesse Dinkel. I would definitely recommend him to friends and family. It was a positive experience all around.

steelersfan5

Sep 9, 2014

Ciocca Honda is a great dealership to consider when looking for an affordable and reliable vehicle. I had a car in mind and Phil Young was professional & friendly when helping me make my purchase. Overall I'm very happy with my car and would recommend Ciocca Honda and Phil Young to anyone.

dantheman3

Sep 8, 2014

Amy Troutman was very helpful and nice to deal with. She walked me through the various aspects of the purchase. It was a very positive experience and got a great deal!

Beckejo

Sep 6, 2014

We had been looking for just the right used Honda Odyssey for a long time and finally found it here at Ciocca Honda! Phil Young was our salesman and he was so friendly and fun to work with. The entire team at Ciocca was willing to work with us to fit all of our needs! We even traveled over an hour from home to come to Ciocca Honda and would do it all over again! We love our Odyssey it is the perfect fit for our family of 5!

Twowagners

Sep 6, 2014

We considered several brands of mini vans, and several honda dealers. In the end, Ciocca stood out among the other dealers for many reasons. We worked with Mark Shellenberger and he was fantastic to work with. I have never met a "salesman" so patient and genuine. We whole-heartedly recommend Mark!!

budashdm

Sep 4, 2014

Friendly, fun, and favorable describe my experience at Ciocca Honda as well as my interactions with Nick Cook and Andrew Wallet. Nick and Andrew were a great team! They helped me to get the car I wanted and helped make the deal happen. I am more than happy and pleased with the overall experience and professionalism at Ciocca Honda! Thank you Nick and Andrew!

matthewzkd

Aug 30, 2014

Phillip "Phil" Young's friendly demeanor and attentiveness makes him the ideal service provider. He gives you time and space when looking for the right fit, and can answer any question you have completely. The entire team, along with Phil have made buying a car at Ciocca Honda a pleasant experience. We will continue to our relationship with Phil and Ciocca Honda for many years to come!

Hamptons91

Aug 27, 2014

Patient, personable and professional. These are just three of the words I would use to describe Phil Young. I absolutely hate buying cars, hence the reason I purchase them only once a decade. Phil, however, made the car buying experience stress-free and pleasant. Phil truly worked to understand what my customer needs were and then delivering the best fit product to fulfill that need. Thank you Phil and Ciocca Honda.

fencecol

Aug 23, 2014

Went to an old high school friend, Phil Young, to purchase my son's first vehicle. We drove 90 miles (one way) to see Phil at Ciocca Honda. Phil did not disappoint us. Phil was very professional and completed the deal. Phil was very friendly and knowledgeable. I wished we lived closer to take advantage of the deals offered by the Ciocca dealership. If anyone is shopping for a car, you would be making a mistake not to contact Phil Young at Ciocca Honda. Thanks again Phil and Ciocca Honda !

englehartpa

Aug 22, 2014

Our son in law recommended Phil to use because of the great service he had when buying his Honda Pilot. We want to buy a Honda Accord Hybrid, but not sure of the technology. My wife and I needed to obtain the comfort level and knowledge of the car to invest in such an important investment. Phil's friendly approach and knowledge of the car made it very easy to make the decision. That the Honda Accord Hybrid was the right car for us. When we made the final decision on the Touring model and color we wanted. Phil and the Ciocca Honda team went to work and found, and delivered the car in two days from New York. There was NO pressure throughout the whole processes. Phil and the team at Ciocca Honda did a great job. If you need a car or truck see Phil Young. You will be very satisfied. Thank You Phil and Ciocca Honda

lgmonte

Aug 21, 2014

We were towed to Ciocca Honda dealer over the weekened for we had a flat tire in the turnpike coming home from Pittsburg. We called 2 other neighboring dealers but they were unable to assist us. When we called Ciocca dealer! we spoke with Joie in service and she was so accommodating and very helpful. When we got there , they work on our Odyssey right away. Mind you, they were closing in 30 min when arrived. I would say that was the Best Customer Service. We got back in our van and travelled 2 more hours. They saved our family... Thank you

birkhow

Aug 19, 2014

Just bought my second new Accord within 10 months from Ciocca Honda. That speaks volumes about my trust and satisfaction with this Dealership and sales/service staff. Very professional, ethical dealership.

Denise1175

Aug 18, 2014

I walked away from this dealership with the best experience I have ever had purchasing a car. The salesman, Ed King was excellent along with employees Andrew Wallett and Finance Manager, Tony.

sportsmaven1965

Aug 18, 2014

Great to work with Ciocca in leasing a 2014 Honda Civic. The price was right and Jesse Dinkel did a great job in presenting the car and making us feel welcome. He assured us that a deal would get done and it did with no high pressure sales talk.

nzipf

Aug 15, 2014

Phil Young is in the category of ELITE when it comes to the business of selling vehicles and taking care of his customers. He truly cares about his customers' needs and helps them figure out what vehicle is right for them. There is no pressure on purchasing a vehicle when it comes to interacting with Dr. Phil, and he is an expert on a variety of vehicle makes and models. I will also say that Cioccca Honda had the best price on our 2014 Honda Odyssey. No one would match the price package in the States of NH and ME, which is the area where I am from. I will definitely be purchasing another Honda from Dr. Phil at Ciocca Honda if this company is lucky enough to keep such a professional and caring employee.

arthur48

Aug 14, 2014

I planned to lease 2014 Civic for my wife. Service and deal were so reasonable I also upgraded my CR-V lease to newer year

Limey52

Aug 13, 2014

I received a letter from Ciocca Honda about an exchange program, and was curious, so we stopped in to ask about it and ended up buying a new CR-V ex. The salesperson Jesse Dinkel was just great, the whole Ciocca sales team did everything they could to get us that new vehicle.

Pat Confer

Aug 12, 2014

Great car buying experience. From my contact with Suzy to the Salesman Tom. O highly recommend!

phil.serio

Aug 12, 2014

I came in inquiring about a lease for a Honda Accord. This was my first visit to Ciocca Honda and the experience was a good one. Phil Young was very helpful in showing me the vehicle and the features. The entire staff I dealt with (Phil, Matt & David) were all very friendly and did a great job going through the process with me. Thank You!

Marie1242

Aug 9, 2014

From the time I looked on line and talked with Suzi Simonelli and then met with Phil Young (he was great) our experience was a pleasant one. Everyone was friendly and willing to help us buy our new Honda Civic. Thanks to all!

ehardy1914

Aug 7, 2014

I recently purchased a Honda CrossTour 2012 EX-L Navi and had an excellent experience. Phil worked with me to explain the differences with my old car and new car and Andrew helped to give me excellent financing for the car. I knew what I wanted and what I was looking for. Thank you so much and you guys are my trusted dealer for cars.

ambell

Aug 5, 2014

I bought my first car from Phil Young and he was more than helpful. I live in Hagerstown and he made sure that when I got to the office I was completely ready to get my car. All I had to do was sign the paperwork. He assisted me in finding the best car possible for my family. With three kids and alot of travel for work he made sure I got a vehicle that was reliable could fit three car seats and was great on gas. I have shopped around at other places and will only go to PHIL for my cars now. Best experience by far.

Guitarman60

Aug 4, 2014

Recently, I bought a Honda Ridgeline SE and I worked with Phil Young in sales. I am a very picky customer. I knew what model, color, trim level, and price I wanted to pay. I had done my homework and since I knew what I wanted to buy, I was really shopping for my dealer. I made initial contacts through the internet, and the first reply came from Suzy Simonelli at Ciocca. I told her what I wanted and she made an appointment for me with Phil Young. Suzy's quick response and communication with Phil before my appointment impressed me. Then I met Phil. From the start it was clear he is honest, frank, thoughtful, and thorough. We had a great visit and a test drive in the closest Ridgeline they had on the lot. Phil knows his products, and while I had done a lot of research, he really helped me learn more about what I wanted. There were some things I wanted the Ridgeline to have, that it just doesn't have. Phil made no bones about what the product is and is not. You've got to give him credit for being able to tell a customer what they don't want to hear, in an honest up front way! That's when I knew this was where I'd make my deal. I can keep going, but to save time, let me summarize by saying that everyone at the dealership worked very hard to help me find a great Ridgeline, at a very fair price. When it came time to sign the checks, my wife and I met with Phil (who had everything well prepared.) I had the opportunity to work with the Service department to install accessories I purchased when I bought the truck. Very positive group and they really worked with me to get that work done. I highly recommend Ciocca; it is a great group of people who are passionate about delivering an outstanding customer experience. Well done guys.

rbakerjr1

Aug 4, 2014

The sales and service team was very pleasant to work with. I had an issue with the cars battery and service took care of me without a hitch. I will go back when it's time to buy again.

Tdame

Aug 3, 2014

My husband and I just got our second car from Ciocca Honda & Phil Young in 1 month. We bought a 2014 CRV about 2 weeks prior to the 2015 Fit purchase. Phil was friendly and patient with us, as we made our decision to do the second car. Phil was knowledgeable in all aspects of the car's features, and kept us up to date on when it would arrive. We bought our first CRV from Ciocca almost 7 years ago. We will not have a need for a new car for awhile, but when we do we will be returning to Ciocca Honda. And we hope Phil Young will be there to help us.Also, good staff when you need your car serviced or repaired.

Mommyrel

Aug 2, 2014

Amy Troutman proved to be a very warm personable, thorough and knowledgable saleswoman. She was excellent in helping me and I will make referrals to her.

jennifer.singer.35

Jul 31, 2014

I had been browsing for a "new" vehicle for several weeks now. I did browse this lot a couple of times during the off hours and had looked at other lots online. Ultimately, I was referred to Ciocca by a friend of a friend; a former customer; specifically to Senior Sales Consultant, Phil Young. My expectation was to go into the lot, meet Phil, get into talking numbers, and then go home and "think about it." Instead, I happily left the lot today having leased a 2014 CRV...thanks to the great service of Phil Young. He was initially friendly and made me feel at home. His positive attitude and encouragement eased my anxiety of "not having the best credit." He listened to what I wanted and to my personal story, and asked me a few questions then very easily came up with the plan that was best for me- which was above and beyond what I thought to be possible. He went after my goal (with the pressure of my friend and my referral at my side, and my Father- a former car salesman- on the phone long-distance from TN), and made it happen fairly quickly. He was very knowledgeable about my vehicle. The customer service of he and his co-workers (those who's paths I crossed along the steps of making this transaction happen) was outstanding. I would definitely recommend Mr. Phillip Young to anyone who is looking for a vehicle.

johnreeves

Jul 30, 2014

Great experience and service. The sales person person Phil Young was curtious, no-nonsense and provided the best pricing to make buying a car a pleasurable experience. he had the car delivere to my house and then picked up our van we were trading in (190 miles west in Pittsburgh!). I strongly recommend Ciocca Hona to anyone looking for a new car.

rick767

Jul 29, 2014

I had a good experience with Ciocca Honda. The Sales person Mark Shellenberger was very professional and respectful. The process of the finance and paperwork was very fast.

sadiekat69

Jul 28, 2014

I had a great experience. Everyone from the finance department, my salesman, and everyone else I came into contact was friendly, and worked hard to get me the right price and in the vehicle I wanted. By far the best car experience I have ever had!!

jorgen8

Jul 27, 2014

Great experience at Ciocca Honda and Phil Young.I was from out of town yet I was treated like a neighbor,I recommend this dealer highly.

carmenva

Jul 26, 2014

My name is Carmen Agresto, from Harrisburg, pa. My wife Reene Agresto, purchased a Honda SRV a few months ago. Phil Young was our sales consultant. Great job. I today Saturday July 26th, 2014, took delivery of a new 2014 Honda Civic LT. Phil, was the man I went back to. As before Phil took care of me and did a great job helping me select this new car. Phil is very professional and knowledgeable in the industry. I would recommend Ciocca Honda and Phil Young, if your going to purchase a new or used car. Great team of staff and helpful and friendly. Thank you again. Carmen Agresto.

Dana R

Jul 22, 2014

Drove over an hour to go to this dealership rather than buying from any of the multiple Honda lots near my home or work. They were very accommodating from our first online and over the phone contact till even after our purchase. They were able to pick up the ball where other dealerships dropped it. Thank you for assisting us with the purchase of our new car!

ctierney

Jul 22, 2014

Phil was amazing to work with. He was knowledgeable and upfront. I felt I was getting a great deal all around. Honestly I wouldn't go anywhere else!

hotice

Jul 19, 2014

We love our new 2014 Civic Hybrid! The staff at Ciocca were all very helpful and well organized. Ed, our salesman, was very knowledgeable and good to work with. I had done a lot of research before hand and to told me things I didn't know about the safety and fuel economy features of the car. They offered a trade-in value and financing to make this purchase possible.

etmckee04

Jul 17, 2014

We leased an Accord in 2011 and worked with Joe Barone. Never having leased a vehicle before, Joe was very helpful in explaining the pros and cons versus buying the car. Leasing worked for us, and we really apprecated Joe's perfect mix of professionalism and friendliness. He's just the kind of person you want to work with in a process like this. We have since moved about an hour away. We drove the hour to Ciocca to turn in our lease and look at new options because of the overall service, but most importantly because of Joe. He took great care of us again, and we leased a new CRV, which so far is great. Thanks Joe, and all at Ciocca.

Tdame

Jul 14, 2014

I have been working with salesman Phillip Young on the purchase of a new 2014 CRV. Phillip was very easy to work with, knowledgeable about the features on the vehicle, friendly, and excellent about returning any phone calls with questions I would have. Upon my arrival to pick up my new car, and trade in the old CRV this morning, Phillip was organized with all the paper work. The new 2015 Fits hopefully will be coming in soon. When they do, my husband will be buying a Fit from Phillip Young.

MG01

Jul 11, 2014

I was in the market for a new Sedan and grew up on Honda, but have been driving a Nissan for the last 9 years, Phillip Young was able to portray such a knowledge of Honda's technology and features that I felt as though I read through the manual an understood the operations of the vehicle before we even started the test drive. He knew what points were important and was clear and concise. Phil and his manager were very willing to work with me through the purchase and get me into that car that I wanted for the price that I wanted to pay. The only issue that I had was post purchase when I went to get the paint and interior protector applied. The Service department forgot to set up my rental car reservation and cost me an hour an a half of work. Went to pick up the vehicle and noticed that they had a minor chip in the hood from the tech. The Service Manager Greg Long was Wonderful and is in the process of working with Collision to get it fixed for me. Thank you everyone at Ciocca for a Wonderful Experience!! Definitely will return for a Pilot next

eric_farner

Jul 10, 2014

I enjoyed working with Phil Young. He is a very high energy individual and quite enthusiastic and knowledgeable about the Honda Cars. He worked with my Wife and I to find the color vehicle we wanted, plus explained the differences between EX LX etc. Phil also worked with me, to make sure I had a win-win deal between the dealership and my wife and I. Then when I had some second-thoughts he provided further information to assure me I was making a good decision.Regarding the settlement process, our deposit was not accounted for correctly, however this issue was promptly corrected. Regarding the selling of extended warranties/service agreements I would have liked more time to compare numbers and felt somewhat pressured. So there is some room for improvement there, but I dont believe this reflects on Phil.

kbrobson

Jul 10, 2014

We had been looking for a replacement SUV for our very loved Toyota Sienna. We had test driven various cars. On a whim, we decided to test drive the Honda Pilot. That night at Ciocca, we met Phil Young. Phil listened closely to what we were looking for and showed us a new Pilot. He was very knowledgeable about the car. Most important to us, though, was that he listened to what we wanted in a car and explained what we could expect from the Honda. To our surprise, after driving another car that evening, we settled on a CPO Pilot that Ciocca had on its lot. We give Phil a lot of credit for helping us think through our purchasing decision. Thank you Phil and Ciocca!

EF0rs

Jul 8, 2014

I needed a car after my previous one was totaled and found a used 08 Honda Civic on the Ciocca website before making an appointment. I was lucky to paired with Phil Young. He had the car washed before we test drove it, gave me only the facts, and could answer all my questions instantly. I was very impressed with how prepared and straight-forward Phil was with me. If you are buying a Honda, got to Ciocca and ask for Phil.

Gregory Crawford

Jul 7, 2014

Phil did an excellent job presenting the Honda Accord Hybrid that we were looking for. His knowledge was outstanding and he has helped us with a couple issues after the purchase such as an incorrect state registration form. Phil went out of his way to ensure that we had a good experience. Although the dealer had to search for the car we wanted, we got the Barcelona Red Honda Accord Hybrid that we wanted! Thanks, Phil.

bdshuey

Jul 3, 2014

Phil is very helpful, friendly and informative. It was a pleasure doing business with him. I was at a different Honda dealer to get a price on a new 2014 CRV EXL. I wanted a trailer hitch which they agreed to at no extra cost. Phil got me the trailer hitch plus floor mates, splash guards and wheel locks at the same price as the other dealer. I did not experience the service department yet, since I just brought the car home today but I am sure it is as good as the sales department.

Honda20144

Jun 30, 2014

PHILY YOUNG IS THE GREATEST!!!!!!!!!!!!!!!!!!!! Not only did we walk into Ciocca Honda with a 2011 Honda Civic but we told him we NEED the Honda Pilot and NOTHING else. We gave Phil the price range we could afford and even before going into Honda we knew this was almost IMPOSSIBLE. A great sales man like Phil Young can help you in many ways however when your in Honda waiting for papers to get processed, waiting for other people to get service, it can be a very long day. Phil doesn't make it seem like it's a long day as well Phil isn't a pushy salesman wanting you to buy top of the line. That goes a long way because it did not look good for me and my family getting into a pilot that day, but with the help of General Sales Manager Matt, we were able to get things worked out. The best part is we got the price range we asked for, the Honda Pilot we wanted, and instead of the base model we were able to get the next model up. FANTASTIC, how amazing. I would recommend Phil Young (Ciocca Honda) to anyone who needs a vehicle. Thanks to Phil Young, and GM Matt the long day didn't seem so long after all and we left with a Honda Pilot we never thought we could leave with. We are so thankful to Phil, GM Matt, and the other gentleman that was David who helped get the paper work done quickly. Thank You so much Ciocca Honda, we are grateful. You helped our FAMILY in so many ways! God Bless. See you in years to come :):):)

Ronwilkins939

Jun 29, 2014

I can't thank Mr. Phillip enough for not only helping me but for helping my family. When walked in there I was thinking they weren't going help me, but as soon as we walked in we were greeted. Mr. Philips ask me if he could help find a car. I gave him my price range and the features that the car must have in for me to even look at it.At first I didn't think he would find anything in my price range or with the features I requested without asking for car payments. When he came back to his desk he said I think I have what your looking for. so Mr. Philips showed me the car I was shocked it was like a dream come true. I couldn't believe that My Philips found a car that had all the features I requested and more. We went for a test drive and I was even more excited, I started to fall in love with the car not even knowing the price tag. When we got back to the dealership I ask Mr. Philips what's the price he told the price and my face lite up with the biggest smile. This car was a great blessing from Honda and from Mr. Philips he even help me get car insurance for a low price as well. Me and my family both appreciate the time and the effort Mr. Philips took to help me find the perfect car with the perfect price and low price car insurance. You usually don't find a car salesmen that help you from the moment you walked in the door and to the last moment you leave with a car that meets all your needs. I would recommend anybody and everybody to shop for a car at Ciocca Honda. Last things Thank you Mr. Philip for blessing me and my family with a great car. The Wilkins family.

johnnyd34

Jun 28, 2014

This is my second visit to Ciocca and my second car now from here. I have dealt with Mark on both occasions and he has been wonderful. Mark is very easy to deal with. He was very knowledgeable and courteous. I went to see Mark with specific numbers in mind and he made it happen for me. I also worked with Tony in the financial department. Tony was very pleasant to work with as well and had me in and out in no time when it was time to pick up my new car. I would highly recommend this dealership to anyone looking for a new or used car. I know I will continue to use Ciocca for my future vehicle needs. A big thanks to everyone at Ciocca!!!! I love the new Civic!!

cwhuntington

Jun 27, 2014

I recently went to Ciocca Honda to look at a 2012 Honda Odyssey to accommodate my growing family. I had an appointment with Ed King to look at the van and test drive it. Ed was extremely friendly, helpful, and knowledgeable. Once I was satisfied with the test drive I worked with Ed and Sean Solomon to hash out a deal. The van was already reasonably price the only detail that needed to be sorted out was the value of my trade it. I had a reasonable value in my head that I wanted for my trade-in and after some moderate discussion Sean was able to meet me at the value I requested for my trade-in vehicle. I then put a deposit on the van and came back two days later to complete the transaction. Upon arrival I only waited a few minutes before Tony Kertulis brought me back to his office to discuss the terms of the deal and sign all the paper work. Tony had all the paper work ready ahead of my arrival so that the signing process was quick and painless. While Tony gathered all my copies of the paper work he told me I could feel free to go ahead and move all my stuff from my old car to the van. I have bought several cars over the past 5-6 years and this was first time any dealer ever offered this. I certainly appreciated that as it save me time and got me back on the road that much sooner.Overall I had a great experience and I would definitely recommend Ciocca Honda!

portunt22

Jun 26, 2014

My husband and I purchased our second Honda vehicle from Ciocca Honda a few days ago. We had the pleasure of working with Phil Young. We visited the dealership the night before to check out the used vehicle inventory. It was after hours and Phil was leaving for the day, he could have left without saying a word, but he stayed and talked with us and worked diligently to assess our needs. We ended up back at the dealership the next day and purchased a beautiful Certified Pre Owned 2012 Honda Accord EX. The car runs smoothly and the price was great. We are happy to add this Accord to our Honda family of vehicles. We were slightly disappointed with the trade in value we received for our 2006 Nissan Altima, but the overall price of the vehicle we purchased was within the range of what we were willing to spend so it all worked out. We highly recommend working with Phil. He is knowledgeable, friendly, and willing to go the extra mile!

gs.vanan

Jun 23, 2014

This is my second car with Ciocca honda and I was satisfied with the price and overall experience. Would recommend this dealer for anyone looking to purchase new car.

amberrborreli

Jun 21, 2014

We went in with a current honda lease and came out the door with a new honda lease. I had no idea which direction we wanted to go, but Ed was super patient with us and explained all our options! We love our new CRV and our new friends at Ciocca!

bbrokenshire

Jun 21, 2014

Thank you so much to Ed King, David, and Matt for working together to give me a fantastic deal on a 2015 Fit. I had previously been a loyal customer at another dealership in the area, but after the great deal and the courtesy with which I was treated I'm sold on Ciocca!

gphillippy

Jun 21, 2014

I went to Ciocca to help my mother find a good used car. I knew I wanted her to get a Honda and I wanted to deal with a dealership close to home. From the moment I entered dealership to closing was a positive experience. Phil was very understanding and courteous throughout the entire transaction. I have not yet had to take advantage of the service area and hope that if and when that time occurs we have a similar experience. Thank You.......Ann & Greg Phillippy.

lydiathompson

Jun 21, 2014

My experience at Ciocca Honda with Mark Shellenberger was extremely pleasant and satisfying. His friendliness, professionalism, and in depth knowledge made me feel very comfortable. He was exceptional in patiently explaining and demonstrating the features of the car in which I was interested. He was also a good listener, and his people skills were outstanding. These traits combined to inspire my complete trust and confidence in him. He was persuasive and convincing, but I did not feel pressured at any time while I was meeting with him. I felt that he was not so much "selling me a car" as he as "assisting" me in the purchaser of a car which would best meet my needs and preferences.i also found the level of customer service exhibited by every employee I came in contact with at Ciocca Honda to be extremely high. I waqs especially impressed with the helpfulness, courtesy and respect shown to me during the entire process.If any of my friends are considering a new car purchase, I would unhesitatingly recommend that they go to Mark Shellenberger and Ciocca Honda.

lheisey61

Jun 20, 2014

Our recent visit to Ciocca Honda to purchase a certified Honda Civic was the most positive sales experience we've ever had at a dealership. The Ciocca staff, without exception, were friendly, professional and courteous. We're thrilled with our new vehicle and will recommend Ciocca Honda to anyone looking for a quality vehicle from a dealership with exceptional customer service.Lisa and Randy Heisey

atubbs

Jun 16, 2014

Buying a car is an intimidating experience for me but it turned out to be a pleasant one! Alex was wonderful to work with. He listened to what I wanted and the constraints that I was working within! He was respectful and very friendly. I was pleased with the car I drove off in! I would recommend Ciocca to friends!

jhepler39

Jun 12, 2014

Great overall experience. Very efficient and so easy to work with. From the website and online specialist we spoke with to the signing of the final paperwork, the process was simple and pressure free! Phil is very knowledgeable and friendly.

ayydonn01

Jun 11, 2014

Overall this was a great experience, Phil did an awesome job at explaining all the details and getting everything ready for us. I would definietly recommend this dealership to my family and friends.

DMILLERSR

Jun 11, 2014

I met Mark Shellenberger at the Auto show in Harrisburg, Pa. I was thinking of purchasing a new Honda Hybrid Accord and Mark was the Salesman in charge. He knew everything about the car and how it operated. In about 2 weeks after that I paid a visit to Ciocca Honda and met with Mark. I was trading in a 2007 Corvette and after taking a test drive in the Honda we discussed trade in value for the Corvette. Both parties agreed on price and it was a done deal. I would recommend Ciocca Honda to anyone.Darrell L Miller Sr

Juljul123

Jun 11, 2014

Excellent sales and service at Ciocca Honda. Quick,efficient, and experienced sales rep. I would recommend Mark to everyone. Great place to purchase a new car!

rtrostle

Jun 11, 2014

Ciocca Honda was able to take our 2010 CRV with negative equity and upgrade us to a newer and nicer 2012 CRV. The best part was that our monthly payment only increased about $40 a month. Newer car, lower miles and only raise my payment slightly. I'll take that deal every time.

Danizeamer

Jun 9, 2014

I love working working with Phil! He knows his stuff and he gets things done and done right! I love working with him and will continue to go to him for cars!

Rick D

Jun 7, 2014

About three and a half years ago my wife and I bought our first Honda CRV from Ciocca Honda. It was indeed a great car buying experience. They really made sure we were 100% satisfied. This past May 2014, we needed to purchase another vehicle. There was no question in my mind that I would be doing business again with the folks at Ciocca Honda. Once again they came through with flying colors. We received a great deal for our trade-in and the bottom line price was the best I could get anywhere. Our salesperson, Amy Troutman, was nothing short of outstanding. She made every step of the car-buying experience go very smoothly. If you want to have an excellent car-buying experience, by all means please ask for Amy. You will not regret it. My hats off to everyone at Ciocca Honda!!

KTHenny

Jun 7, 2014

My husband and I had done our research prior to visiting Ciocca Honda but had not made up our minds about what kind of car we wanted. Our Sales Associate, Alex Weisberger, gave us information on Hondas in general, as well as specific models. I was most appreciative of the fact that he clearly explained features and patiently answered our many questions. After speaking with him, we felt confident that we would purchase a Honda. After test driving two models, we made our decision to purchase a CRV. Neither my husband nor I expected to make a purchase after visiting only one dealership, but quite honestly, there was no reason to look anywhere else. I would recommend Ciocca Honda without hesitation, not only for the quality of the car, but also because of the customer service. Alex was one of the best sales professionals we've encountered. In our experiences in all types of retail, Alex was one of the most knowledgeable, professional and respectful representatives. He was patient with us as we took time to make our final decision. Tony Kertulis helped us with our payment plan, and like Alex, he clearly delivered information that may have otherwise been confusing for someone without an in depth understanding of cars and the financing process. He listened to our concerns and made suggestions based upon our specific needs as drivers. There was nothing negative about our experience.

DavidBlaise

Jun 5, 2014

I wasn't planning on buying a car, until a hailstorm totaled my Honda Pilot. My insurance company provided me with a list of comparable vehicles, which is how I found Ciocca Honda. Sean Solomon was able to answer my initial questions on the phone, so I made the hour long drive to Harrisburg to check it out. Well worth the trip. I met Phil Young who walked me through the sales process. When a couple of issues came up, Phil and Sean were able to smack them down with ease. They actually paid attention to what I told them I was looking for, and they were able to put it together for me. I've never been a fan of the car buying experience as practiced by most people. In fact, I've conducted seminars around the world on how people can and should improve their sales processes. But these guys actually walk the walk. They deliver a genuine, customer-focused approach to car buying. Highly recommended.

campbelll2003

Jun 4, 2014

I had a great experience at Ciocca Honda recently. I was in the market to either buy a used car or lease a new car. I was driving an older SUV but wanted to down-size while still having enough space to carry the necessary materials for my job as well as my children. Morgan Reynolds did a great job of listening to my 'requirements' and selecting a car that was just right. His knowledge of the Honda vehicles allowed him to pair me with a Honda Fit, which I had never even considered before. He took the time and went over all of its features with me and was excellent at answering any questions that I had. In addition, he also discussed the pros and cons between buying a used vehicle and leasing a new one. I had never leased a vehicle before so this was extremely helpful. Matt Cole also did a great job with going over what loans were available to me and how best to finance my new purchase. I am very happy with my Honda Fit. I have dealt with other dealerships before (Saturn, Kia) and found Ciocca Honda to be by far the best. All of the staff was very friendly from the first time I stepped onto the lot until I left with my new car. I would highly recommend Ciocca Honda to anyone and will certainly be purchasing my cars from them in the future!

charrison12567

Jun 2, 2014

Ed made my car purchase effortless. I came in late in the evening to look at cars, Ed helped me, even as they were locking the doors up LOL. I absolutely love my car! I will never go anywhere else. I have also told all my friends and family, if they need to buy a car they should go here. Thanks again Ed :)

martin104

Jun 2, 2014

I had a great experience buying a car from Ciocca Honda. Ed made the session fun and relaxed. I was also very pleased with their willingness to negotiate prices. I would definitely consider buying a car from this dealership in the future.

twebersole

Jun 2, 2014

I purchased my Toyota Solara from Phil Young and I am very pleased. Everyone was very helpful and friendly. Great dealership!!! I would recommend anyone looking for a vehicle to look Phil up.

nbattiato

May 30, 2014

This is my second purchase with Ciocca Honda and I have been very pleased with their service. About a year and half ago I purchased a brand new 2013 Honda CR-V and recently I was in for an oil change and I noticed several signs all over the dealership about an Exchange Program. So, I inquired about this program and two hours later I left with a brand new 2014 Honda CR-V with a lower interest rate.

Rimiller00

May 30, 2014

I have been out of the car market for 15 years because of the quality of my first Honda and using Ciocca for all my service work. I was pleasantly surprised to find the big car dealer was dedicated to a personal level of service. This shopping experience was easy and hassle free.

7172304

May 29, 2014

After 11 years of marriage, I know that dealing with my wife isn't too easy. Phil & Andrew figured that one out in a few hours in mid April. We both have busy schedules all day, everyday; but I swear she spends a few hours each night researching vehicles. I've heard her say she's wanted to get a "newer" Odyssey for about 2 years. Then she wanted a Pilot, then an Odyssey, and then who knows what. Phil was awesome. He asked all the right questions, gave real life experiences and helped her figure it all out. I was blown away when she decided she was going for a 2014. We've never bought new. This time we did. Andrew was extremely easy to work with. They both maintained a great sense of humor while simultaneously displaying their professionalism. Phil is very knowledgeable about the product, and that shows in his confidence. As most people would, we had to window shop at other dealerships. I told my wife over the weekend that I wanted to buy from Phil at Ciocca. I didn't care what we purchased, as long as it was from him. We've had our previous Odyssey serviced at Ciocca for years. Purchasing our new Odyssey from Ciocca further proved that the entire dealership experience at Ciocca in unequivocally the best. Thank you Phil & Andrew. We appreciate you putting up with us (my wife)!

buzzlinn

May 29, 2014

We were lucky to meet up with Phil as soon as we entered the dealership grounds. He was friendly and knowledgeable and moved along our buying experience quickly. We bought a silver CRV because he told us it wouldn't show the dirt as easily and since we are not big car washers that was a bonus.

carmenva

May 29, 2014

On Tuesday may 27th, 2014. I wanted to check out some Honda's for my wife reene. I only live about 10 minutes away from Ciocca Honda Dealer. I encountered Phil, after leaving my truck on the way to the door. Phil was standing outside with some other sales people. He approached me, asking if he can help me. I told him that I was looking for information on some Honda's for my wife Reene. we went inside and I told him about my wife and what she was looking for. But to give him a head up on her. She is a tough gal. Well I got her to go back to the dealership to talk with Phil. He did a great job on explaining to my wife Reene about the Honda CRV. He showed us some cars and I believe wanted to see what he could do to help her on a purchase. She was rough on him, but he stayed right with her. He told her that he had a pre-owned 2013 CDV that was traded earlier. Well my wife told him that monthly payment that she wanted and so he was able to work out the figures for her. Phil Young is a great man and he listened to Reene to help her. We had been to other dealer ships, my wife has a 2005 Mustang, and would not trade it in for another car period. Well to make it short, my wife purchased the 2013 CRV today May 29th. and even took out an extended coverage as well. Phil went over the entire car with us, it made Reene feel more confortable with the car. After we arrived home she said that the CRV drove better then her Mustang. And I said, I told you the trade the Mustang. Because after awhile driving the CRV your not going to want to drive that Mustang any more. We come from a Ford family. I feel that she will be happy with this car. The whole experience at the Dealer was great and everyone was wonderful to us. Made you feel at home. Phil is very knowledgeable man and did a great job. I and my wife will send in some future customers. Thank you! from Carmen and Reene Agresto.

kathylauger

May 29, 2014

Friendly, helpful, polite and prompt service are a few of the words I would use to describe our sales. She went the extra mile for us and we would recommend this dealership to our friends.

X3jenn1211

May 25, 2014

My uncle and I went to honda where Phil came up to right away and was very helpful. He was very helpful through the whole experience my mother and I are very pleased with the whole experience. Thank you Phil :)-Jennifer E.

erinschmittmaher

May 22, 2014

2 thumbs way up! Easiest, best car buying experience I've ever had. Customer for life! Never felt rushed or pressured. Mark made sure I was in the right car, for the right price.

Aygul

May 19, 2014

We absolutely loved the experience. Mark was awesome so as Stephanie. Mark was the most knowledgable sales person I have ever met. He taught us so much about the new car that none of the other dealerships ever did. They will do anything to make you happy. Do not ever work with Suzy though. She is the worst customer service rep I have ever dealt with. She does not deserve to talk to people ever.

bjewell1

May 19, 2014

WE WERE VERY PLEASED WITH OUR EXPERIENCE. EVERYONE WAS VERY HELPFUL. PHIL YOUNG EXPLAINED EVERYTHING TO US. WE WENT TO THE NEW CAR SEMINAR AND ALL THE SERVICE PEOPLE EXPLAINED THEIR JOB. THE FACILITY WAS EXTREMELY CLEAN. ALL THE SALESMEN WERE VERY HELPFUL AND OPEN TO NEGOTIATIONS. THE BUSINESS MANAGER DAVID WAS VERY HELPFUL AND COURTEOUS.

Kaggie

May 19, 2014

Phil was great to work with. He got me the color combination I wanted with in 3 days and the fees are also very transparent. I will recommend this dealership for all your purchases.

bjewell1

May 18, 2014

Everyone was very helpful. New car seminar was excellent. All the departments were represented. Everyone was so organized. The new body shop was state of the art and spotless. I was impressed. There always seems to be someone to help the customer. Unlike some other dealerships.

RonaldLinville

May 16, 2014

Hood air deflector is loose on one side, asked if it could be repaired. Was told that they could order a replacement kit and replace the whole thing...it is just loose, not broken. You mean to tell me that this entire repair shop does not have any adhesive to secure the part correctly. They install them there...They did put some two sided tape on the flange for a "temporary" fix. Then that was not even secured in the correct spot was about a inch forward of where it is supposed to be, REALLY....

terryfitz

May 15, 2014

Phil was excellent. Professional, personable, knowledgeable, patient. I took two test drives and he answered every question immediately, or took the time to get the answer. I got a fair deal and I highly recommend this dealer and sales person.

ryanrossum

May 13, 2014

From the time i walked in with questions on a 2005 Buick Lacrosse till the time I walked out with the car, there were no complaints. The customer service was mix between good business and personal connection that made the whole experience more comfortable for me and my first time buying a car from dealership. Phil helped in every aspect. From making sure I knew everything about the car to finding me affordable car insurance. Thanks alot for everything Phil!!!

tkhicks

May 11, 2014

Living almost two hours away from Ciocca Honda, we could have easily purchased a vehicle much closer to home. However, after an impromptu stop one Saturday afternoon at Ciocca at which we met Phil Young, we knew we HAD to buy from him! We stopped to look at the new Pilot EX-L's, and Phil came out and greeted us very quickly. He then gave us some time to check out the lot before coming back out to speak with us again. He went over all the features that were different between our current 2011 Pilot EX-L and the 2014 model. Phil knew the vehicle from top to bottom, and he was able to really explain some of the new features. After a few weeks of weighing our options and making our decision, we chose to make the drive down to purchase at Ciocca. Phil was working with another customer at the time, but made sure to greet us by name, and he even remembered much of the short stories we shared at the previous meeting. Joe Barone came to help us and take us for a test drive. He even helped us locate a car we hadn't seen on the lot in our own searching so that we were able to get the exact model we wanted with the interior color of our desire. Joe even took the car through the car wash quickly before our test drive to wash the pollen off so we could really see the vehicle. Just like Phil had done a few weeks prior, Joe went over all the new features of the 2014 model and demonstrated some of the new technology features. After the test drive, we knew we were ready to purchase. Phil took back over from Joe, and helped us to seamlessly close the deal that we wanted. All the while, he was personable, low pressure, and demonstrated the epitome of customer service. The entire process felt comfortable and friendly, and I will definitely be recommending Phil and the entire Ciocca team to many, many people! If you want a salesperson that goes the extra mile, Phil Young is the guy you need to see! We even drove the extra mile to make sure we purchased from him, and he definitely made it worth it!

Richnbec

May 9, 2014

We had an awesome experience at ciocca honda. They were very friendly and worked very hard to get me into the vehicle I wanted for the price I wanted. And not just while I was sitting in the showroom, even after I had left. We are a ciocca family now .

amygood74

May 7, 2014

I asked Alex to keep an eye out for me for a used, manual vehicle, Cruise, and a minimum gas mileage.... little did I think he would be notifying me in just 2 days! SO after work I went to look at it and I am now the owner of that car! They worked with me on getting me the payment I needed. Thank you! I strongly recommend anyone buying a car to go see Alex and the people he works with!Loving my new to me car!

pbradt32

May 7, 2014

Ciocca is not just an automobile dealer who sells a lot of cars, its really a customer service business that sells a lot of cars because of its focus on people, its employees and customers.

Vgullage

May 7, 2014

I worked with Joe Barone and he was so helpful and very, very responsive. He made the sale experience a delight. He follows up on services and reminds me when I am in need of. He is a great guy to work with! Look up Joe if you visit Ciocca Honda!!!

nchristino

May 6, 2014

I could not have had a better sales professional. Amy was not only helpful but extremely personal. She got me want I wanted and had such a positive attitude. I will now tell everyone and anyone I know to come see Amy when they want a new car!

ridgeline5414

May 6, 2014

Mr. Young was professional and pleasant as he helped us buy our new Ridgeline. He took the time to understand what we needed in our new truck. In the end, he made our decision easy.

lmartin7503

May 4, 2014

Can lightning strike twice in the same place? It can at Ciocca Honda. But first a bit of back story. Having purchased two Honda Civics there, and happy with the results, about a year ago I asked Phil to look for an older low mileage used Civic for my wife. He kept an eye out, and the minute one showed up on his lot, he gave me a call. The car was perfect, and we got a great deal. (See my other reviews for a more complete description of former purchases.) When we decided to trade my oldest daughters car, I asked Phil to start looking for a similar car, knowing that it might be very hard to make this happen again. But he came through again, and we are delighted with the results. Phil will go the extra mile for you, and he will find what you need, no matter the odds. P. S. I should also mention how happy I am with Chiocca Hondas service department and body shop. The service department is very thorough, and in addition to several free oil changes that come with a vehicle purchase, they have performed some other work for free because I get all four cars serviced with them. Melanie and Joey are a pleasure to work with, and I know they look out for us. In addition, my wife's car was hit while parked soon after we got it. She was very upset because it had been immaculate, with not a scratch on it. A hit-and-run, the damage had to be covered by our collision insurance, and we had a $500 deductible. But Chiocca Honda will pay your deductible up to a year after you purchase a vehicle. It was like they had handed us $500, and the body shop soon had the car looking like new. I can't imagine buying a car, or having it worked on, anywhere else.

rpmoser3

May 3, 2014

Phil Young greeted me at the door, instantly put me at ease with his friendly and low key demeanor, immediately located the request I had submitted via the USAA car buying service, and in no time pulled the car around and was highlighting each and every feature of the new Accord in which I was interested, after which he guided me through a test drive of this beautiful new vehicle. The negotiation process was completely hassle-free, even though it was getting late on a Friday evening! Sean Solomon capped the deal by matching my fair market asking price on my trade-in vehicle. I recommend Ciocca Honda, without reservations, to anyone looking for a new or used vehicle, a great car-buying experience, knowledgeable and friendly sales consultants and managerial staff, and the ideal place to have your vehicle serviced in the future. -Rick MoserMechanicsburg, PA

theolsoncrew

May 3, 2014

We had not considered buying a Honda Odyssey but after a negative experience at the nearby competitors dealership, we decided to give the Honda a look. We were greeted by Nick before we even made it to the door. Everyone at the dealership seemed upbeat and friendly. Nick was very helpful, answered our questions, and was not pushy at all. We met the General Sales Manager that day as well but we told them that we did not have much time but might come back when we had time for a test drive. I was impressed that they did not push to get any of our information to contact us. Nick simply gave us his card and told us he'd be happy to help us if we'd like to make an appointment to come back to drive the Odyssey. We came back two days later and he had the car ready and answered all of our questions. The whole buying process was not only painless but enjoyable. When we signed the paperwork and were told about the extra insurance plans, they were able to match a competitors price to give us the best buying experience. I would definitely recommend Ciocca Honda and Sales Consultant, Nick Cook.

Rachel C.

May 2, 2014

Jus traded in my 2011 Crosstour for a 2014 with cheaper payments and more options on the vehicle than I know what to do with! Mark Shellenberger was fantastic to work with. He was understanding when I had apprehension and assured me I was making a good decision! I'm comfortable, confident and happy with my purchase and very pleased with Mark and the rest of the team t Ciocca Honda.

ccrom006

May 2, 2014

My wife and I have been car shopping for the last month and have been to many different dealers. Not one of those other dealers come close to Ciocca Honda. Chad Rex our sales professional was very knowledgeable and extremely helpful. He was a no pressure salesman who made sure everyone left happy. I highly recommend Ciocca Honda and Chad Rex!

jrs177

Apr 30, 2014

I test drove the 2005 Volkswagen Jetta with Nicholas Cook, someone who works together with Alex. I also met Andy and Sean. They were really nice and friendly.Everyone was cordial and I had a great first experience looking at my first car. I think they had great service. I even told my mom that Ciocca Honda was more friendlier than Freedom Toyota. She agreed with me.

unomeTom

Apr 29, 2014

We couldn't be happier with the CRV we recently purchased from Ciocca of Harrisburg. Phil Young provided a great sales experience. He was very informative and when the extra mile to help us!Regards,Tom and Dottie Nichter

JenaShenk

Apr 27, 2014

Working with the team at Ciocca Honda was an incredible experience and one that I already have and will continue to recommend to friends and family. Stephanie was wonderful at answering questions and providing me with the information I requested for the 2001 Jeep Laredo I was interested in and ultimately purchased. She was extremely friendly, personable, professional, and flexible from the beginning to the end. I then worked with Nick to finalize the transaction, and he too was wonderful to work with. Normally, I do not look forward to car shopping but working with the team at Ciocca Honda totally changed my tune. They are beyond incredible! I cannot sing their praises enough and strongly recommend anyone searching for a vehicle to check them out. My little boy and I love our new Jeep and have Stephanie, Nick, and the entire team at Ciocca Honda to thank for getting us in it!

HappyFamily

Apr 26, 2014

We had all Kids with us and they were very accommodating at keeping them busy with their play area while we test drove and bought our used Honda Odyssey. We are pleased with our purchase and would go there again

HanoiIG

Apr 26, 2014

How good can an experience be when you are purchasing a necessity, even if it wasn't in desperation as our old car was fine. Joe is personable and friendly and seems to value our repeat business. The other people he called in were friendly and helpful especially the finance guy who got us out in record time without trying to sell us undercoating or extended warranties.We'll definitely go back next time as well.

TABowen

Apr 26, 2014

Our salesperson, Amy Troutman, was a delight to work with. She is genuine, extremely friendly and upbeat. She impressed us as having a goal of trying to meet our needs rather than just selling us a vehicle. She gave us very detailed instructions on the navigation system and other features of the car. We were so well attended to by Amy, General Manager Andy Guelcher, Tony and Andrew in the Finance Department, and other staff who, while not working directly with us, made it a point to welcome us and make sure we had drinks and anything else to make us comfortable. The neatness, cleanliness, and lighting of the showroom and restrooms were also impressive. This is a dealership that seeks to establish a long-term relationship from the moment a customer steps onto their premises.

palmyra

Apr 22, 2014

My experience at Ciocca Honda was very good with friends at another local Honda dealership it was very hard to buy a car there. I owned Honda's for the last 23 years and knew what I wanted and working with Andrew Wallett made a difference with me and my wife buying the car their. There wasn't no pressure on buying all the extra's and I told him clearly on what I wanted and he honestly respected that. Just wanted to mention also working with Larry a new salesman's their also was very helpful with us and no pressure on buying our car really makes a difference.

sfepler

Apr 21, 2014

I have been driving a 1998 Olds Intrigue and knew I needed to shop for a new car. After visiting several dealerships and test driving other makes, one of my friends suggested I visit Ciocca Honda and ask for Phillip Young. My friend was a very happy customer and said Phil was the best car salesman she ever had. I found Phil to be very helpful, completely knowledgeable about the Honda Accords that I looked at and really put me at ease. I'm not very technically oriented and I know if I have any questions Phil will be there to help me. I will certainly recommend Ciocca Holda and Phillip Young to all my friends. I love my new Honda Accord.Suzy Epler

rtrice9902

Apr 18, 2014

I had a wonderful experience with Phil Young from start to finish. He was very thorough and knowledgeable of his products. He went above and beyond to help me find a vehicle that fit the needs of my family and the price was right. I would definitely recommend him and i will be back to Phil and Ciocca for my future vehicle purchases

crosby2000

Apr 14, 2014

After visiting several dealers in search of a new car, I was directed to this dealership through my insurance company. It was 160 miles away so my husband and I were taking a chance that they would meet our expectations. We were promptly met when we came through the door, unlike previous ones where we had to wait around and ask to see a sales associate. We were given a brief tour of the sales area and met up with Ed King who would assist us. We already knew which car we wanted and our price had already been arranged by our insurance company, so it was just determining what the trade in value of our car to seal the deal. Ed showed us the new vehicle and explained all the safety features, some I did not know, so that was very helpful. Although he was fairly new at his position, he was very professional and knowledgeable.Sure, we would have liked to have received a higher amount on our trade in, but they worked with us and we came to an agreement quickly. None of the employees we met were pushy, all were very friendly and seemed to care about the customers. I would definitely recommend this dealership and if I lived closer, would take my new car there for service.

tamerlybell

Apr 14, 2014

Phil was VERY thorough providing me with information about the Fit and graciously answered all of my questions about the car. He was kind, professional, and patient with me and my daughter. Thank you Phil and thank you Ciocca Honda for your friendly customer service approach.I appreciate it and will recommend your dealership to my friends and family!! A Happy Owner of a Honda Fit,Tamerly Bell

ralleman

Apr 10, 2014

My wife and I decided it was time to find a replacement for the Toyota Rav-4 we have owned for almost 14 years and at the behest of our gear-head son took his advice and started looking at Honda. After some debate we decided to look on the internet at what my son's recommendation. My wife fell in love with the Honda CR-V at first sight. With trepidation we went "window shopping" at Faulkner's first. Certified or New that particular dealership seemed OVER priced from the get go. I don't know what "pre-owned certified" entails but apparently Faulkner doesn't care about the condition of the body or how much they charge because their pre-owned looked post-apocalyptic. The condition and the costs were an immediate turn off. Then we took the advice of friends who have dealt with Ciocca and couldn't be happier!Impressive was the ability to pre schedule a test drive. We received a call the next day to confirm our time (thanks Nicole!) and was assured that the car my wife was interested in would be available. Ed King took the time to call again and confirm what we interested in before we drove to the showroom. We arrived early and saw a whiteboard with the name of the salesman, our name, and our appointment in the entryway. That made us feel like we were important enough to warrant their attention.After a tour of their facilities and a test drive I was sold.There was no pressure tactics like you find if you walked onto a lot without prior notice that makes you feel as if you MUST buy that minute.The Financing officer told us he would walk us through the options from A, B, C, D, and E. When we said we wanted A and E to compare he was understanding and before we knew I was asking for a pen to write the check.It was refreshing to have someone LISTEN to us as the customer rather than being treated as another sucker to be forgotten about after we drove off the lot.I am an American-brand shopper, never thinking I would by a foreign vehicle, but I am a convert only because of the treatment we received from Ed King and the staff of Ciocca. If only other dealerships and salespeople could adopt the attitude of Ciocca! What a pleasure to deal with a dealership that puts the customer ahead of the profit!!! I am sold on Ciocca and its staff.We've had the car for 48 hours and everyone we know are now contemplating trading in their vehicles and buying or leasing from Ciocca!

lazgang

Apr 8, 2014

Phil met me at the door and introduced me to another military member whom I had a lot in common with - that enhanced my first experience. It also turns out Phil and I have a mutual acquaintance as well. Phil was extremely proficient and professional throughout the entire process. Made me feel very comfortable. Phil is the best sales rep I have ever worked with - I will buy more cars from him. Interestingly, the Col and his wife I spoke to were back for the 2nd car from Phil for exactly the same reason! Keep up the great work Phil!Pete

Lbertolino

Apr 7, 2014

Jesse made this car buying experience painless. Very professional and helpful. The civic is all that we expected and more for our 17 yr old driver. Many thanks to David in finance as well for his prompt courteous service

northrip

Apr 5, 2014

Best car buying experience EVER at Ciocca Honda! We began our search for a new family vehicle online and after much research (safety ratings, fuel economy, functionality) decided on the Honda Odyssey. This decision lead us to a search for a Honda dealership, in which we found Ciocca Honda. Once we conveyed our interest in the Honda Odyssey online, we were immediately sent information regarding the exact vehicle available for purchase, then contacted by Stephanie Yamasaki to set up an appointment for a test drive with Joe Barone, our sales professional extraordinaire. The moment we walked in the dealership we were greeted with friendly faces and kind words. Joe greeted us at our appointment time, then sat down with us to talk, giving helpful tips and knowledge of the Odyssey we did not have. After which, he showed us the vehicle, thoroughly going through eat feature and detail of the Odyssey, which helped us feel confident we had chosen the right vehicle (and dealership). He helped us even further by convincing us to look for a lower APR through another company than the one we had previously gotten approval for a loan. Matt Cole and Tony Kertulis worked together and was able to land us a deal that was 4 points LOWER than the loan deal we had found on our own. A huge THANKS to the both of you! They even threw in a few extras, which made our decision to buy irresistible. Ciocca is also very family friendly. While my husband filled out the paperwork, I played in the kiddie corner with our 5 and 6 year olds. There were so many things for them to do that they were occupied the whole time. One friendly female employee even gave them balloons, which they both loved (and a replacement when the balloons were let go). Life saver! In closing, I was very impressed with Ciocca Honda and would without a doubt recommend them to anyone wanting to purchase a new or used vehicle. The friendliness and customer service we received was outstanding. The staff was effecient and knowledgeable. Overall, the BEST car buying experience we've had ever.

rbrownewell

Apr 2, 2014

Had a great demo of the Odyssey by Ed King who knows the car inside and out. Checked pricing at other dealers and they ended up giving me a good price. They appear to be a dedicated car dealership..

leanice98

Mar 31, 2014

I would like to thank Philip Young and his staff for being a great group of people to Work with. Everyone was very professional and patient. I drove down from Winchester Virginia and The experience was Well worth the trip. Thanks again!

sestes

Mar 29, 2014

Matt and Amy were fantastic. They made the car buying experience pleasant and very smooth. They were professional and friendly, and I would highly recommend them.

Gopkrs4

Mar 28, 2014

Excellent customer service. Joe and the team were great. Helped me to find the right vehicle for me at a price that I could afford.

DaveM1982

Mar 25, 2014

I bought a certified pre-owned civic at Ciocco last week. The negotiation and buying process were easy and I got a fair price for my car. The sales and finance team got me a good rate and all the people I dealt with were personable, making my car-buying experience a comfortable experience overall. Andrew, Sean, Tony, Stephanie and Phil were all very helpful and I would highly recommend buying a car from Ciocca Honda. Thanks guys.

kidwellw

Mar 23, 2014

Mr. Young was very friendly and polite and had all the answers we needed. Worked with us on everything. It was a pleasure dealing with him and the other personell also.

abcxyz134

Mar 20, 2014

People at Ciocca are very friendly and professional. We worked with Phil Young, he answered all our questions in detail, explained the whole process and guided us from start to end.I would recommend Ciocca to other buyers.

Orly8000

Mar 20, 2014

My experience with Ciocca Honda dealership was wonderful. At first I was hesitant to talk to the sales person for whatever reason, but since I was already there so I talked to him. I found out that they (he) was so helpful and easy to deal with and made me felt very comfortable. I told him what I like in a vehicle and he told that he'll find one and get in touch with me. So I got a car that I like!

Meglynn90

Mar 19, 2014

I had bought a Volvo s40 from them. Two days after I got it home the check engine light came on. Needless to say the car still needed some work done to it. I was pretty mad. I did not have a good experience with Nick. However then Sean and Tony from service called me and were willing to come get the car and repair the said problems to it.

frustrated

Mar 17, 2014

This place was horrible. I bought the car two days ago and the salesman had told me the car had a powertrain warranty. Got home the oil light came on. Then the day after that the check engine light came on. So I called them to ask them to fix it since I supposedly had a powertrain warranty only to have them tell me the car was as is. I am so frustrated with this place. Don't shop here.

myhonda2014

Mar 16, 2014

Joe did a great job explaining all the buttons and switches. The whole staff was very professional. Would recommed Ciocca Honda to anyone who wants to buy a car.

Jalapenogal

Mar 13, 2014

It is easy to telly that at this dealership the primary goal is the satisfaction of the customer. We were very comfortable during the entire purchasing experience.

Celeste8782

Mar 11, 2014

Ciocca Honda received all fives for my review due to Phil Young. I had been looking for a car and dealing with car dealerships for four months. I needed a reliable car that could take me to work in all weather conditions. I was having a hard time finding a car that I liked in my price range, a car that had good mileage, and could handle almost any weather condition... until my uncle bought a car from Phil and recommended him to me. Due to working full time as a nurse and attending school part time it was hard for me to work with Phil face to face. Phil was very accommodating by working with me on the phone outside office hours, patient because I was very picky about the price and generous by adding extra accessories to my new 2014 Honda CRV. After my purchase Phil continued to ensure that my needs where met with my Honda CRV. My family and I will continue to work with Phil in the future and continue to recommend Phil to anyone who is interested in buying a car.On another note Tony Kertulis was very rude and unprofessional. My father and I tired to make small talk but he disregarded us for whatever reason. He gave the impression that he was not interested in making us new customers in we were wasting his time and he really didn't care for his job. He gave us no friendly welcoming introduction what so ever, no eye contact when he was giving his lecture about the "Gap insurance", and his responses were very arrogant when answering our questions. Tony Kertulis was not a good representation of Ciocca Honda, so please don't let him deter you from getting a great Honda deal from Phil. Tony could not sell a mint chocolate chip ice cream cone on a hot summer day.

JKouterick

Mar 11, 2014

So, my wife and I used to have a small 4 door car. Fast forward a couple years, add two kids and it's time to get a SUV. We did some research online and looked at a few automobiles. Enter Ciocca Honda and Ed King. I, personally, have never bought a car at a dealership or had a car payment before. I always paid cash. My wife however, has had a few negative experiences with pushy sales people and car dealerships in general. We originally wanted to look at a Jeep Liberty that had just come into the dealership as a trade in, unfortunately that car ended up having some engine problems and wouldn't have been a good long term solution for a family of four. Ed drove the Jeep Cherokee we ended up buying to my house at 9 am on a Saturday so my wife and I could test drive it. I was under the impression that this type of quality sales work died out sometime after the invention of the internet, "Have you been online to check out our inventory?" has replaced, "Let me go get that so you can take a look at it." As a person who works in the customer service industry, this went a long way towards our decision to buy from Ed. Through out the entire car buying process he was nothing but helpful and friendly and at the very least tolerant of our 3 year old and 10 month old running riot in his work space and leaving dirty hand prints all over his glass walls. These traits were not limited to just Ed, as the entire staff was very friendly as well. Their finance department came in with a reasonable monthly payment well inside our budget on they very reasonably priced Jeep we bought. I feel very satisfied with this purchase as well as the over all experience of buying from Ed and Ciocca Honda. I will be recommending them and Ed King to my family and friends.

nzcdh89

Mar 11, 2014

Great experience, with absolutely amazing customer service. I was able to get in and get a wonderful deal on a car that will be in my life for the next several years. Thanks Phil!

NathanAllison

Mar 10, 2014

Nick Cook was very courteous and answered all the questions that I had about the used 2009 Chevy Cobalt LT that I purchased. The only thing that could of been better would be a fully functionally key FOB and extra key, but for the price and over all quality of the vehicle it was a minor thing. The fact that the dealership had coffee and other refreshments was a nice touch and the staff were helpful in communicating with USAA about the financing end of the purchase.

Denton Bob

Mar 6, 2014

My sister and I came across Ciocca Honda while searching Autotrader.com for a "lightly used" Atomic Orange C6 Corvette. The car was exactly what we were looking for, and while not local to us, was still located within our home state of Pennsylvania. I began correspondence with Stephanie Yamasaki, and then worked with Sean Solomon, Mark Shellenberger, Andrew Wallett, and David J. to negotiate and complete the purchasing aspects of buying this vehicle. I have personally purchased numerous vehicles myself, and while I've been fortunate to have good buying experiences, I must say that EVERYONE at Ciocca Honda made us very welcome - and this was definitely one of my best buying experiences ever! Everything from phone and email communications prior to the sale, along with the actual dealership activities were top-notch! I honestly was a little nervous committing to purchase a car "sight unseen" from 250 miles away, but the car was exactly as described in the advertising (actually it was better), and there were no surprises at all. The car was ready to go when we arrived, and our transaction was handled promptly and professionally.Even though the 2007 Chevrolet Corvette was not a brand sold new at this dealership, there was an incredible amount of pride displayed by the entire team in preparing, presenting, and delivering the 'Vette. I can only imagine how they feel about selling one of their Honda vehicles! I really had no idea that our experience would go so well. My sister was the purchaser of the vehicle - which fulfilled a more than 30 year dream of hers to own a Corvette. We truly were fortunate to work with Mark and his team to make this an incredibly special day for her!!Thanks again for a great vehicle and a great experience!

Darrell Miller Sr

Mar 5, 2014

Mark Shellenberger was instrumental in our purchase of a Honda Accord Hybrid. He made the process enjoyable form meeting him at the Auto Show, trading in our vehicle with the price we wanted to the purchase of a new Honda Accord. There was no pressure from start to finish. Mark new all the features and how to operate them when showing us the vehicle. I will definitely check with Ciocca when I am ready for our next vehicle! Darrell & Ninette Miller

brianp68

Mar 3, 2014

The engine in my minivan died, but I still owed a bit of money on it meaning I had negative equity. I went into the dealership and talked to Joe Barone and explained my situation. He told me he would do everything he could to get me a new vehicle within my budget. After a couple of hours I drove home in a new Civic. I could not believe how hard everyone worked to get me a car. I greatly appreciate everything they did for me.

DMILLERSR

Feb 28, 2014

We met Mark Shellenberger at the auto show while looking for a new car. We were very impressed by his knowledge of the Honda Accord, which we were considering. He took the time to answer all of our questions in a very friendly and easy to understand way. We were so impressed with him that we went to the dealership and purchased our new Accord. We can honestly say that Mark and all the other members of the Ciocca Honda team made this purchase one of our best experiences. Thanks to all. Darrell & Ninette Miller 2/28/14

Pjloechler

Feb 25, 2014

Everyone was extremely friendly and helpful. They went out of their way to the car I wanted to test drive and eventually purchase on the lot for me when I came in without an appointment and the car had been used as a loaner and wasn't due back yet. It also had a small scratch and they fixed thar beautifully.

Heidi

Feb 23, 2014

We had a wonderful experience buying our new Honda Pilot from Ciocca Honda. Everyone was incredibly helpful, knowledgeable and friendly, especially our sales representative, Jesse Dinkel. If you're in the market for a vehicle, there is no other place I would recommend!

Pamela24

Feb 23, 2014

Best car dealership experience sales associate courteous, professional. No pressure everyone did their best to help get my hopes for a car purchase done. Even though this is a Honda dealership the salesman was very knowledgeable about the Toyota model that he worked with me on.

honda5rollin

Feb 22, 2014

Having just graduated college, I was ready to start 'adult' life. However, I didn't realize how hard one of the first stepping stones was aka purchasing a car. All I knew was that I wanted to get a Honda. I wasn't sure of the accessories, exterior/interior color, model, and the list goes on. This was a car that I was going to be driving everyday, and I wanted to feel like the car was an extension of myself. However, with all the choices (in terms of models available, financing options, and budget), it isn't like I could just pick up my dream car. I narrowed it down to a Crosstour or a CR-V, but even picking between those two was very difficult to do by myself. That's where Ciocca came in. Walking in the first time, I was greeted by Phil Young. I came in just to look at CR-V colors, but from the way that Phil was explaining to me what exterior/interior color combinations work best, I could tell that he was there to really help me find a car that I would be comfortable in. I came in two more times (with my dad), and they were able to answer all of his questions in terms of financing and registration (my dad will ask the same question 10 different ways to make sure of things). Phil and David (from Finance) were very patient and helpful. At Ciocca, I didn't feel like "another sale". Everyone I interacted with from the internet chatroom to the actual dealership, I didn't feel "lost" in making a car purchase. I felt confident that I made the right choice, and Ciocca helped me make those right choices. Thanks! -------------------------Customer Service: As soon as you walk in the door, someone will guide you to the right person that you should be speaking to. They answer all questions thoroughly and don't mind explaining things a few times to make sure the customer understands everything. Quality of Work: Phil was very quick to update me on anything. He was also very quick to respond to my phone calls. The garage did a fantastic job of putting all the accessories in the car. When I drove it for the first time, I really did think it was too good to be true driving something so smooth. Friendliness, Overall Experience: Look Above Price: It's a great feeling going to a dealership and not feeling like you got tricked. I'd rate Ciocca a 10 on a 5-point scale if I could.

RLTr0stle

Feb 22, 2014

Went out of their way to get me the financing and monthly payment I could afford. Very friendly. Installed a sunroof into the vehicle I could afford, at no cost to me, so that it met with what I asked for. Overall, extremely happy with the purchase.

AnnL

Feb 21, 2014

We consider ourselves fortunate to have been greeted by Phil Young at the entrance to Ciocca Honda. We had not worked with him before, but it was obvious he knew all aspects of the car we were about to buy. He took care of all the pertinent details very quickly and gave us a fair price on our "cream puff" trade in. The new Accord has many more features than my 2005 model, and Phil explained all of them.

lgone

Feb 20, 2014

These guys treated me well and did not try to beat me up as for trade in value. When ready to purchase a Honda they will be my first choice

megan131

Feb 20, 2014

Amy Troutman made purchasing a used car at Ciocca Honda a great experience! She explained the car in great detail and pointed out things about the car I never even would have thought to ask. She made us feel very relaxed and it showed she was looking out for what was best for us, which made our purchase decision very easy to make. I will be recommending this dealership, especially Amy to anyone I know who is looking yo purchase a car.

Ajp398

Feb 14, 2014

Very knowledgeable and friendly dealership. Walked me right through my first new car purchase. Customer service is #1 and they let you know that walking through the door and it doesn't stop after driving your car off the lot. Answered all my questions and showed me the ins and outs of the car as well as the dealership's services. Very good selection of cars and the best prices around!

muffin815

Feb 12, 2014

I had a great used car buying experience with this dealership. Sean the sales manager, Tony the finance manager and Ed my sales professional. Ed was exceptionally personable, upfront and genuine....very good good qualities when buying pre-owned. I would highly recommend Ed to family and friends and give high marks to the three of them. They made it easy, fast and gave me a more than fair deal.Joe

maggie100

Feb 10, 2014

Phil was very polite and helpful with the sale and transaction made on 2-8-14 for my used Honda Accord. From the time I got there with my friend until the time I pulled out with my new used car he was very helpful. Thank you Phil! Lori

sl501089

Feb 10, 2014

We came in to get a bigger car for our growing family. We had the privilege of working with Phil Young. He was wonderful!! Patient, friendly, and knowledgable; Phil made buying a new car a great experience. We would 1000% recommend Phil and Ciocca Honda to anyone looking to purchase a new or used vehicle. They have created 2 more loyal customers for years to come!

QWang

Feb 7, 2014

Mr. Phil Young's sincerity and friendliness is a key factor in our purchase of a new 2014 Honda Pilot EX-L. My wife and I had visited other another Honda dealers in the area before our visit to Ciocca Honda. Ciocca Honda provided the online price promptly. The price was very reasonable compared to our research. Very fair. No hidden cost. Phil provided very detailed information and showed all the features of the vehicle. It was our first visit to this dealer, and we made the purchase the same day.After the purchase, he called me three times to update me regarding the status of the accessories we purchased which had to be shipped from the manufacturer. If I may add one area for improvement for this dealer, i would hope the financing officer would be more straightforward. But as a whole, it was a great experience. I would recommend this dealer and especially Mr. Phil Young to friends. Very reasonable price. Detailed information. Friendly and sincere sales rep. Informative post sale service. We are very satisfied.

digger001

Feb 6, 2014

I went to Ciocca Honda to purchase a 2014 Honda Accord ex. I had visited another Honda dealership and was given a price. Ciocca blew their price away by $1200. Phil Young was very helpful and came through with a great deal.

Nicole1

Feb 6, 2014

All of the staff was very friendly and accommodating. Ed was great and got me exactly what I wanted. Thank you for the great experience.

Akasha2005

Feb 5, 2014

I appreciated how Ed King was familiar with both models of Honda vehicles that I was considering. I thought Ed was courteous, responsive and followed up with additional information I need to make the right decision for my family. I had hoped That I could negotiate a tad more with the Pre-owned sales manager however, I still feel I was given a reasonable price. The dealership was busy on the day I picked up my vehicle but I was greeted by a sales manager, Ed King and the financial representative promptly. I felt that my business was valued. I would recommend Ciocca Honda and Ed King with no hesitation.

tokarz68

Feb 5, 2014

Simply one of the best car buying experiences I could ask for. Mark is extremely professional and down to earth in both handling his clients and letting the car sell itself. There was no pressure throughout the entire process and any anxiety/nerves were calmed. This was my first new car buying experience, and without a doubt, it was well worth the time. Any problems were quickly resolved both by Andrew and Mark with no questions asked. Ciocca Honda will definitely have my business from here on out!

caesargw

Feb 2, 2014

I bought two cars from Ciocca Honda over the last fives years. Both times I worked with Joe Barone a friendly salesperson who answered all my questions and concerns. The day I test drove the van it was bitterly cold, Joe brought the vehicle into the service area, warmed it up and brought us coffee. During the test drive he introduced us to heated seats, this was the selling point for my wife. He even ensured I knew where the spare tire was, since this model year it had moved to the center of the van passenger area. I received a sound trade in value for my used vehicle and a fair price(comparable with Edmunds) for the 2011 vehicle I purchased. The dealership provided a complete CarFax report, reviewed their extensive quality checklist, included a prorated 7yr/100k warranty with 12 months of scheduled maintenance(oil changes). As I worked with the dealership's warranty and financial officers, the manager ensured I was satisfied with the experience. I will be a repeat customer in the years to come, the staff is knowledgeable and straightforward, with no sales gimmicks.

wmumma05

Feb 2, 2014

I must say, my total experience at Ciocca Honda was nothing short of excellent. Everyone was very friendly, and extremely knowledgeable. I am very happy with the price I payed for my new CR-V. I shopped other Honda dealers, and they beat their prices. This is my first Honda, and I will be purchasing my next vehicle from Ciocca Honda when it's time for my wife to get a new car. Thank you Phillip Young for all your help.

54Rattler

Jan 31, 2014

We were in the market for a new CR-V and having dealt with Ciocca previously, we went there first. On recommendation of our daughter we contacted Phillip Young. Ciocca had a model in stock that we wanted. Phil, Andy and Tony made the deal happen and we drove home in a new CR-V. All Ciocca employees were friendly, accommodating and very knowledgeable about the cars and the sales procedures. To date we are very happy with our new CR-V. Glad we went to Ciocca!

tlayser

Jan 30, 2014

I accompanied my Mother to Ciocca Honda to look into trading her Accord thinking that she would need some assistance and male fortitude. After meeting and working with Phil, I quickly realized that he and Ciocca would have treated her fairly and honestly even if she had been shopping alone. Other than having to endure the extended warranty sales pitch, the entire experience was pleasant and void of high pressure sales tactics. You won't regret asking for Phil when you visit Ciocca!

SRudy

Jan 24, 2014

I found the car I was interested in on Ciocca Website and decided to take a drive to the dealership. Gregory Birge was our first contact as we arrived. I told him which car I was interested in and as he checked for the vehicle and got the keys to take a drive he made us feel right at home.He showed the CR-Vs features, highlighted the technology and capabilities and was able to further answer our questions about the CR-V. Greg was easy to work with and his attention to detail brought us to make the decision to buy our new CR-V.We decided to take our car home after some options were added in two days. The day we went to pick it up and waited for the completion of the vehicles delivery service everyone made sure we were comfortable and several times offered food or drink to us. Even the staff who were not involved in our purchase made a sincere effort to talk to us. GREAT place and GREAT people. The entire team that helped us were professional and friendly. I would recommend Ciocca Honda.

Adigiacomo11

Jan 21, 2014

My overall experience at Ciocca Honda was great, especially dealing with the internet sales department! Everyone was very thorough in all aspects of buying a new car. I am really enjoying my CRV! I didn't plan on spending over three hours at the dealership but am still happy with the overall experience.

crystal.shatley93

Jan 21, 2014

I was very pleased with my experience. Everybody was very friendly. Definitely would recommend Phil to anybody, seemed like he made the impossible, possible for me.

jdshonda

Jan 19, 2014

Good experience woth no pressure. Large selection of certified ussd Hondas, which was important to me. Very reasonble on price. Sales rep Alex was very helpful and easy to work with. Also they have they paperwork process down; it took no time at all.

Shelly T

Jan 16, 2014

I want to commend Nicola Delves at Ciocca Honda Dealership. I communicated with Nicola via e-mail when looking for a car. She was prompt in responding to all my questions. She spent time researching information and got back to me in a timely manner. I would recommend Nicola as a salesperson to anyone looking for a car at Ciocca Honda.

pressleyj

Jan 15, 2014

Experience was good. Really liked Phil as he is a very personable sales man and not really pushy which I don't like from most dealerships. Only one complaint. When the financial person goes over the extended services plans, they need to take no for an answer. Told twice that I did not want the plan and then they went and got someone else to ask us why. Shouldn't be asked more then once. Other then that, very good experience and I definitely would go back to work with Phil again.

Mnpottinger

Jan 13, 2014

The customer service here was excellent! Everyone I worked with went above and beyond to meet my needs, and they were incredibly friendly throughout the process.

bubbiebob

Jan 12, 2014

I took my daughter in looking for a reliable used car that I would feel comfortable with putting her in. I was greeted by Phil Young and explained why I was there and that I was there to see one specific car that they had on their used lot. Phil treated my daughter and I with nothing but respect and ask us questions that would help him find the best car for us. He was not just concerned about selling a car but was also concerned that we got the right vehicle for us. We test drove a vehicle that was not a brand that the dealership sold but he was very knowledgeable about the vehicle and showed us all the features of the vehicle. We took the car for a test drive and we pulled over and he continued to show us features that the car offered. Phil is a very professional and knowledgeable saleman and is truly concerned about his clients. Everyone at the dealership has been very friendly and I have had mulitple emails to follow up on my purchase and make sure everything is going good with our new purchase. I will definatley make another purchase in the future at this dealership and would recommend everyone I know to also check out the dealership.

StephenSummy

Jan 12, 2014

Everyone was polite and friendly. Ed helped me find the car I wanted and was very knowledgeable about the car. The staff helped me get a good rate on the loan. Thanks to all!!!

vastg

Jan 12, 2014

Overall our experience was excellent, from the time we walked into Ciocca, we were treated with respect and courtesy. All of our questions were answered thoroughly by our salesman, Joe Barone. Joe is very detail oriented, explaining the operation of the vehicle we bought and helping to set up some of the electronics, making sure I understood every step of the way. Financing was handled by Tony Kertulis in a very professional manner, again answering all of our questions. Matt Cole also helped with information. Our trade-in was estimated fairly. All around it was a win/win situation.

zimmy8851

Jan 9, 2014

Highly recommend Ciocca Honda. Great people, great service, great experience. Phil Young and Matt Cole helped ensure all of my questions were answered and took more than enough time to make sure I was completely satisfied with my purchase. Everyone I encountered at Ciocca Honda was incredible. I couldn't be happier with my decision to purchase from them.

nikiwolf93

Jan 8, 2014

These guy saw are the best. They immediately got working to get me the nicest and best car for my money. They were friendly and prompt with their service. I am extremely happy with my purchase and very glad I was able to work with ciocca Honda. Ed King was very helpful in getting me into exactly the car I want while being respectful of my budget. My rating reflects exactly how happy and grateful I am for all the help I was given as well as how much I appreciate everyone's time that was given to me. I would definitely purchase from Ciocca in the future.

jobrien913

Jan 5, 2014

Phil was very thorough and patient with us when showing us the van and answering our questions. My wife and I felt very comfortable here and purchased the vehicle confident that Phil and Ciocca are truly interested in our complete satisfaction.

lissa7229

Jan 3, 2014

My husband and I went in to get some information on purchasing a mini van for our growing family. We had planned on buying in the spring or summer 2014, however, Phil was able to get us the best price across all Honda dealerships in the area so we ended up purchasing on New Year's Eve! We love our 2014 Honda Odyssey Touring so far. My only complaint would be that both my husband and I thought we were getting an addon package that was presented to us when reviewing the benefits of buying through Ciccoa. It included all weather mats, something we really wanted. Unfortunately, we were not informed that to get the price we wanted this package was pulled from the offer. We still got the mats, but had to pay extra and ordered them through Amazon.com rather than Ciocca Honda.

Swanger

Jan 3, 2014

What a wonderful way to start out the new year!! We visited Ciocca Honda at the end of last year to look into buying a new car. Ended up working with Phil Young. He was great! Very knowledgeable and helpful! Gave us all of the information we needed to make an informed decision about which car to buy! I would strongly recommend this dealership for your next car purchase ...... Phil went above and beyond to get the car ready for us to pick up before the snowstorm on 01/02/14 - we were able to get the car home and parked in the garage before the storm hit! Thanks again, Phil!

TinaManari

Dec 29, 2013

I went to Ciocca Honda, the day after Christmas! The showroom was full with perspective buyers, but the sales staff at Ciocca made me feel like I was the only customer there. Prior to going on the test drive, Ed King went over everything from the tires to all of the fancy things that the new 2014 CR-V's can do. On my first night there I dealt with Ed, Nick and Sean....They were all very courteous and willing to help in anyway they could. On day two I spoke with Andy, Matt and Aaron on the phone and then in person when I took delivery that evening. I know I got the BEST Deal on my Brand New 2014 Honda CRV I could have possibly gotten. I loved the level of Service I received so much that I brought my mother-in-law back the very next day. She is now considering buying a 2014 Honda Crosstour. Amy was the sales person that was assisting my mother in law, she even went to the extreme of keeping my 2 1/2 year daughter entertained during the paperwork process. Upon our departure from Ciocca, Amy even put my daughter in her car seat!!! That is a level of service I have never experienced before in my life! As of today our family has purchased 2 Brand New 2014 Honda's with in the past couple weeks, with a possible 3rd one right around the corner. I would recommend this dealership to anyone I know or even a complete stranger on the street because the staff at Ciocca Honda really treats you like family!!!Matt and Andy will treat you like you were their own family!! So go to Ciocca Honda on Rt. 22 & Rt. 39 Harrisburg Pa 17112 and purchase your next Honda from them, TRUST ME When I say " WILL NOT BE SORRY!!! "

Wolverine25

Dec 27, 2013

Phil was very helpful and polite as well as knowledge of the vehicle I was buying. He was very friendly and easy to communicate with.

herbiedog

Dec 21, 2013

Having bought both new and used over the past 45years,the experience at Ciocca was excellant,from the time I met Ed King the inaction with Matt and Tony was very good...they ansawered all my questions,gave me all the information I needed to make a sound decision.....The best dealership that I have worked with........

Andrew

Dec 17, 2013

A special thanks to Jeff, Katrina, and Brandon at the Collision Center. I had a lot of damage to a car that I had to get to my daughter in Florida, and I had to be there in time for her scheduled surgery. The insurance company was not optimistic that the repairs could be done on my timeline. I got nowhere with the first dealership, so I just dropped in on Ciocca. When Katrina heard my story, she got Jeff to take a look to see what could be done. Jeff sprung into action, had me leave the car with him, and got me a rental on the spot. Brandon kept me in the loop with phone calls and a video of progress. The tech guys beat my deadline by two days, and the car looked brand new. I have never had such positive experience with a car dealer or a body shop. These folks just went way above and beyond for a customer they had never met. Needless to say, they have earned my gratitude and loyalty.

LSchaff

Dec 17, 2013

We weren't in the market for new cars, but my husband and I both walked away with new CR-V's, because we both got a great deal that we couldn't pass up. Phil Young was an awesome salesman! The atmosphere at Ciocca was very warm and welcoming. All of the employees that we interacted with were great! We would definitely go back again when we are ready to trade.

Agraves4

Dec 13, 2013

We saw a CRV online and requested a quote. We made an appointment with Amy and went to see the CRV. Amy could not have been nicer to work with. She did an excellent job of showing us all the features of the car. She made the car buying experience fun. Actually the dealership as a whole was awesome to work with. I would recommend Ciocca Honda as a wonderful place to purchase their next vehicle.Alan & Sue Graves

rbhamilton76

Dec 12, 2013

The entire team at Ciocca does an outstanding job, and my recent experience in purchasing my new Accord was no exception. Mark Shellenberger helped me find the perfect vehicle within my price range. His exceptional knowledge about my Accord allowed him to quickly and thoroughly answered all of my questions. His commitment to service truly stood out, and I will most certainly use his services again.

Schaff

Dec 11, 2013

Oh my goodness...what can I possibly say about my experience with Ciocca Honda? In one sentence, it was the most pleasurable and satisfying car buying experience I've ever had. My wife and I both bought brand new 2014 CRV's. Everyone, and I mean everyone, was so friendly and willing to go above and beyond to make us feel like part of the Ciocca family and do what needed to be done to get the vehicles we wanted. Phil Young is top notch in sales and made us feel at home. I think it starts from the top down because General Manager, Andrew Guelcher approached my wife and I first, and we immediately knew this was going to be something special. I recommend Ciocca Honda 1,000% when looking for a safe, reliable vehicle.

#1outlaw#1

Dec 9, 2013

Phil was very accommodating to me and my wife. We both brought our lease trade ins to him and walked away with two awesome deals.

redisquib

Dec 5, 2013

Phil was very patient with me explaining all the features of my new CR-V! It has been many years since I had a new car and the "standard" features were all very foreign to me!!

Cheesedoodle

Dec 3, 2013

We decided to use Ciocca Honda based on USAA's Car Buying recommendation. We first contacted the dealership thru the internet and were impressed with the prompt and polite response from their internet customer service. We made an appt. and met with Phil Young as our salesperson. He was genuinely interested in us and was very knowledgeable about the Honda Odyssey we were interested in. The whole sales process was very smooth and timely. B/c we wanted a certain color, Ciocca Honda searched for our specific vehicle and we had the car within ten days. Phil and the rest of the staff have done an excellent job in following up with us after we bought the car to see if we had any questions. Phil even mailed me the CD's I accidentally left in our trade in car. Thanks Phil! We would definitely recommend Phil to other customers!

falcu

Dec 3, 2013

I have just changed my Civic for a new CRV. After a couple of weeks evaluating other options (Subaru, Toyota, Volvo) I ended up in the same place I bought my Civic. I found the experience very pleasant. The customer service and friendliness at Ciocca Honda was significantly better compared with the other dealerships. The staff is very friendly and knowledgeable, making the whole experience very pleasant. I have no doubts that if I still live in the Hershey area next time I need to change my car I will be coming back to Ciocca.

ZAV2

Dec 3, 2013

Met with Phil Young after talking to Stephanie online. Phil was extremely knowledgeable and gave a great test drive overview of the Pilot I was interested in. After the drive, Aaron and Phil crunched the numbers and they weren't working out, so I left. However, Phil kept in touch and had he not called on Black Friday, I wouldn't have purchased the car. Aaron and Phil were able to work math magic and craft a deal that was worth my time and money to drive up to Ciocca from Lancaster. I have heard good things about the dealership and they sure delivered. I would recommend this dealership to anyone interested in a car. These guys earn their keep.

Thekepp

Dec 2, 2013

We had such a great experience buying one car that we bought another car. All of the staff was very helpful and friendly. Our salesman, Phil Young, was awesome. I would highly recommend him if you are in need if a car.

BobMcLimans

Nov 30, 2013

I drove 1.5 hours to deal at Ciocca. What a pleasant experience joe Barone was one of the best salesman I have ever dealt with. I would highly recommend him,the dealership to anyone who is in the market for a new or used Honda. This was the second CRV (1 for my wife,1 for mom) we have bought from Joe in 2 years. I drive a tough bargain, these guys stepped up to the plate to make the deal happen. I must mention as well this is the first review I have ever done on any business or individual. You must give credit where credit is due though. On a side note you can't go wrong with the Honda CRV what a great vehicle for the $$$$ThxBob(Holtwood,pa.)

rjg030

Nov 29, 2013

We were looking to replace one of our higher mileage cars and started by searching the Web. We found that Ciocca had a nice inventory of pre-owned vehicles, both Honda and others. We first made a call and an appointment, and when we arrived, we were greated and introduced to Ed King, the salesman who worked with us (nice guy). We had a specific type of car that we were looking for, i.e. something with AWD, and initially we were looking at the CR-v. He took his time to see what we were interested in, the must haves and the wants, then we took a couple of test drives on both highway and the local road. The CR-v was not for us. No pressure from Ed to push us in any particular direction, he just followed or lead. They did have a non-Honda in their pre owned invetory that had AWD and we took that for a ride and "poof", this was the car for us. It was fairly priced (within the range of Kelly Blue Book and in the range of other dealers in the mid Atlantic region (did our research on the web). We also had a trade of our car, and when we sat and worked the numbers with the GM, he was able to give, what I though was a fair price on that (again within the KellyBlue book value for a trade to a dealer). The entire experience was a good one from the start to finish with Ed getting us aquainted with the dealership and working though the sale process (it takes time, but if you are serious about the car that you are purchasing, Ed and the management at Ciocca will take the time and work with you)This dealership is worth the stop and look.

Triggs521

Nov 25, 2013

Absolute phenomenal experience from beginning to end. Our sales rep, Phil Young, went above and beyond to enusre that we got everything we were looking for within the budgeted range. His outstanding knowledge of the vehicles that we were considered, along with his ability to listen to what our needs were made buying a car from Phil, and Ciocca Honda in Harrisburg, PA just an awesome car buying experience. One of the things that was most refreshing for us, was when Phil followed up with us a few days after purchasing and receiving a Thank You letter from him. It truly spoke to his professionalism and the standards to which Ciocca Honda holds for their sales staff. My wife and I will definitely recommend interested buyers to go visit Phil Young and the awesome Ciocca Honda team.Thank you again for providing us with an amazing car-buying experience.Sincerely,Mr. & Mrs. Overly Satisfied Customer

Kkulina

Nov 23, 2013

We had a positive experience all around! Everyone involved with each step of the process was professional, efficient and made us feel like we were the only customer they were working with to secure a car. This was our 5th car leSe through them and we will keep going back due to their customer service.

birkhow

Nov 20, 2013

Purchased 2014 from Phil Young. Great experience. Phil was extremely professional and personable. He answered all my questions thoroughly and transparently. No hidden agenda with Phil. He was clear, precise, truthful and very helpful. I highly recommend him and the Ciocca Honda dealership.

Todd Toth

Nov 19, 2013

This is the third vehicle we have purchased from Ciocca. Each time the professionals here have been more than helpful. Our last purchase was for my son, he wanted a truck. Matt and Morgan did everything possible to make it happen. Today my son is driving a 2006 Nissan Frontier and loves it. Its nice to do business with an upfront straight forward car dealer. Do yourself a favor; visit this dealer for your next vehicle purchase.

dshrawder

Nov 16, 2013

My visit to Ciocca Honda couldn't be better.....Great customer service ...Phil is an excellent salesman ...Jude welcomed us with his warm smile, ......Andy and Tony are both great guys as well.....With the help of all these great guys they got me in a 2013 Honda Civic that im currently leasing...couldn't be happier ...I'd definetely recommend Ciocca Honda to family and friends.Diane Shrawder

Mneuhard

Nov 10, 2013

We stopped in to just start looking for a new car. Mr. Young met us was extremely knowledgable without being overbearing. He then worked with a team to make the price work for our budget and we walked out with a new car. The overall experience was great.

CRV2014

Nov 4, 2013

Overall staff at Ciocca Honda was just Fabulous, best dealership around!!!! NO words can describe how great they all are. What they gave me for my trade was amazing! Morgan did more than what he had to for me to get me to the price I waited to be at with my New 2014 Honda CR-V thanks again Morgan for everything you done for me.

BehannisMena

Oct 11, 2013

Ciocca Honda has being a blessing for me!!! Their costumer service has exceeded all the expectations I had, thus I totally recommend this dealer, they will give you the best deal that fits you and best of all the assistance that you deserve. 100% recommended!!!! Ask for Phillip Young, he will make your life easier :)

kguyer

Sep 26, 2013

First we were in contact with Lindsay via email and she was a huge help getting us to the dealership. Then, we worked with Phil on the sale and he was great! Jude was a big help explaining the financing. At no time was anyone being pushy and everyone had a great attitude. Definitely recommend them!

Rdonato01

Sep 26, 2013

Excellent sales team, get the job done quick! Got me in my dream truck for the right price!!!! At Ciocca they did everything in their power to make sure I was a satisfied customer, and that means a lot in my book. I couldn't be happier with my truck or my experience at Ciocca Honda. Top dealer in the Harrisburg area hands down!!!! If anyone I know needs a new or used car I will send them to see Joe Barone at Ciocca Honda!!!!

Bmach99

Sep 11, 2013

Nicola was very fast in responding to my email requests. I met Mark only after walking in and found him to be very knowledgeable and he was not pushy at all in his sale. What I found interesting was at the end of each conversation, they wanted to know if I was 100% satisfied and I was. Ciocca definitely made my car buying experience easy & pleasant.

mindy732

Sep 9, 2013

Mark was an exceptional sales person, we highly recommend him. He wasn't pushy, and he took great care in not only finding us a vehicle in our price range, but also one we were very happy with. He ended up helping us find a used Honda cr-v that we are in love with at a reasonable price.

lmartin7503

Sep 2, 2013

We just bought our third car from Ciocca, working with Phil Young as always. I used to spend several weeks buying a car. I'd search the internet, check all the websites, check blue book values and dealer invoice figures. Then I'd make numerous visits all over the area, driving to Harrisburg, York, Lancaster, wherever there was a car that might work out for us to test drive and bargain. Now I just call Phil. I trust him and he makes buying a car easy. He considers our budget and our needs and comes through with choices that fit our needs at a fair price. With a kid in college, we've been buying used to keep payments down. Every car Phil has sold us has been in excellent condition. When it sells a used car, Ciocca goes over each vehicle and fixes what needs to be fixed, and they fully detail the car. The last time I drove used Hondas at another dealer every one of them had an issue. But never at Ciocca. We just bought a car and although everything else was in almost new condition (the car just had 35,000 miles on it) the tires were a bit worn. They put four top-of-the-line tires on the car without our asking. I was actually a bit surprised when I saw the tires, expecting a mid-range quality tire when I heard they were replacing them. I doubt many other dealers would have done this, and I'm sure some would have put the cheapest new tires on to save a few bucks. My wife absolutely loves the car, and I'm sure the price was fair, the trade in-price was fair, and the overall treatment we received from all the staff was excellent. Phil has made the car shopping experience a much better one for us, and we can't imagine going anywhere else in the future.

seenoah

Sep 2, 2013

Buying a new car? Want courtesy, honesty and the best deal? Ciocca Honda is the place! We were absolutely amazed at the superior service we received at Ciocca. First off a real gentlemen, Phil Young met us with a warm welcome, hand shake and a smile on his face. As we sat at his desk he asked us questions which allowed him to determine the correct Odyssey model, equipment and options we required. He also explained features on the Odyssey which helped us to make the right buying decision. We also appreciated how the General Sales Manager Matt Cole worked with us regarding our trade. He was also very knowledgeable, personable and very nice to work with. Neither Phil or Matt used any hard sell tactics which my wife & I appreciated. In the Finance area Tony Kertulis & Andrew Wallett took care of the paperwork and explained everything thoroughly and in a timely manner. Service like my wife & I received at Ciocca Honda is unheard of these days! Jim & Jeanne,Harrisburg, PA

Kay

Sep 1, 2013

Our salesman, Mark, was very accommodating and very knowledgeable. The dealership went out of their way to make our buying experience a pleasant one. And when some defects were found in the used car we wanted to purchase, the dealership stood behind their product and made the defects right at no extra cost to us. We would definitely recommend Ciocca Honda to our friends and family. Kay

KadChip

Sep 1, 2013

Our salesman, Mark, was very accommodating and very knowledgeable. The dealership went out of their way to make our buying experience a pleasant one. And when some defects were found in the used car we wanted to purchase, the dealership stood behind their product and made the defects right at no extra cost to us. We would definitely recommend Ciocca Honda to our friends and family. Kay

MrsDee14

Aug 31, 2013

My wife and I both bought cars here after comparing prices with other dealers. What we appreciated most was the fact that the the sales consultant, Phillip Young, gave us detailed information about the models we were interested in. My decision to buy the CRV was supported by the safety and design features he described. I also appreciated not being pressured to buy more in terms of car accessories, warranties or financing options. It is good business practice to treat customers with respect and to be transparent in your dealings. Ciocca follows both these practices and I would highly recommend them to anyone.

camil669

Aug 30, 2013

Everyone was very friendly. Phil took the time to be sure I knew everything about the vehicle I was interested in. I didn't feel rushed, but more importantly, I didn't feel pressured to 'make the deal today'. I was made to feel very comfortable, I was very please with the pricing. LOVED the new 2013 Accord I purchased.

Russ5050

Aug 29, 2013

Chad, Andy, and Tony were excellent. Our vehicle is awesome. Thanks so much for a great purchasing experience. I highly recommend Ciocca Honda to any and all who are thinking about a new or used car. Chad Rex is a great salesman.Bill & Paula Russell

Wilvana

Aug 25, 2013

I am very skeptical when it comes to car dealers. But Ciocca Honda has and does all I didn't expect. When I called them I was interested in one of their used cars but had no transportation to get to them , they picked me and my wife up from our home . They showed us around and treated us very respectful without being pushy . The result was that we left Ciocca Honda ,very satisfied with our new car . Thanks Ciocca Honda and thanks Amy Troutman for a very good experience ! We will be back next time.

wilpam

Aug 22, 2013

Amy Troutman was incredibly attentive to our needs. We saw the car we wanted on MoToVy . Of course she treated us like customers but more than that she addressed our transportation needs as well as our budget. She picked us up at home for the test drive and enaged us in comfortable conversation. Amy even took photos of our huge smiles as we relaxed in front of our new addition with Ciocca in the background. Then she promptly sent the photos to us and we've been sharing our good news with family and friends ever since. Thank you Amy for all that you do.

Honda in Hershey

Aug 15, 2013

Awesome Awesome Awesome .....NO pressure to buy or lease . Morgan just was as calm and controlled and personable and helpful and understanding and he was really so very confident in his product that we were most comfortable and assured of a great deal we could afford .

betsybag

Aug 15, 2013

Awesome Awesome Awesome .....NO pressure to buy or lease . Morgan just was as calm and controlled and personable and helpful and understanding and he was really so very confident in his product that we were most comfortable and assured of a great deal we could afford .

Tjsmomjj

Aug 6, 2013

I had done research online and had narrowed down the car I was searching for. Morgan was very knowledgeable about the cars and the entire staff was very courteous and helpful. I received a great deal and love my new Crosstour. I had previously owned an Accord for 12 years so I knew that I wanted another Honda!

Amill

Aug 5, 2013

Working with Ciocca Honda was a great experience from start to finish. We found our Pilot on their website, and had our questions promptly answered by Stephanie even before stepping a foot on their lot. Since we live an hour and a half away from Ciocca, the time she took with us via chat/e-mail/phone was very much appreciated. When we arrived at Ciocca to take the Pilot for a test drive, the staff was very attentive, and we were quickly introduced to our Sales Consultant, Morgan Reynolds. Hands down, Morgan was the most educated consultant we worked with while in our car search process (and we spoke with several other dealerships). He showed the Pilot's features, highlighted the technology and capabilities, and was able to further answer our questions about that specific vehicle. Morgan was very easy to work with, and his attention to detail brought us to make the decision to buy our new Pilot. The staff walked us through the entire purchasing process, and we drove home with our new car that evening. The next day, we had follow up calls from both David and Morgan checking in on how we were enjoying our new vehicle ... it's not very often you find such customer service, but Ciocca's staff brings it. I would highly recommend Ciocca Honda to anyone looking to make their next car purchase, and would definitely make the hour and a half ride to work with them again in the future.

Amill00

Aug 5, 2013

Working with Ciocca Honda was a great experience from start to finish. We found our Pilot on their website, and had our questions promptly answered by Stephanie even before stepping a foot on their lot. Since we live an hour and a half away from Ciocca, the time she took with us via chat/e-mail/phone was very much appreciated. When we arrived at Ciocca to take the Pilot for a test drive, the staff was very attentive, and we were quickly introduced to our Sales Consultant, Morgan Reynolds. Hands down, Morgan was the most educated consultant we worked with while in our car search process (and we spoke with several other dealerships). He showed the Pilot's features, highlighted the technology and capabilities, and was able to further answer our questions about that specific vehicle. Morgan was very easy to work with, and his attention to detail brought us to make the decision to buy our new Pilot. The staff walked us through the entire purchasing process, and we drove home with our new car that evening. The next day, we had follow up calls from both David and Morgan checking in on how we were enjoying our new vehicle ... it's not very often you find such customer service, but Ciocca's staff brings it.I would highly recommend Ciocca Honda to anyone looking to make their next car purchase, and would definitely make the hour and a half ride to work with them again in the future.

rkuehn

Aug 1, 2013

We were dealing with a local Honda dealership on a used car, and then started to consider new cars. As we opened up our search, my cousin recommended Ciocca very highly. One conversation with Andy, and we were buying a new car within a week. This dealership is focused on providing the customer what they want. Since we wanted a 2013 as the 2014 vehicles were coming in, they had to search for the Odyssey we purchased in the color we wanted. The deal was fantastic, and they process for completing it was executed flawlessly.We have already directed other family members to Ciocca, and will continue to do so...

sglatfelter

Jul 31, 2013

Amy Troutman was very friendly, knowledgeable and courteous during our entire visit. She took the time to contact our previous Honda dealer concerning the extended warranty to have the paperwork processed for a refund. We would consider doing business with Ciocca Honda again.

TrishRez

Jul 29, 2013

Ciocca Honda is definitely the best in the Harrisburg area! Mitch was very accommodating as well as the rest of the staff. I got exactly the car I wanted with the financing that worked best for me. My Sentra was super clean and fully ready for me to pick it up on short notice. Ciocca sticks to their word and they aren't out to screw you over and you can actually hold a conversation with the employees! I will not hesitate to buy my next car from here!

sunshineteach

Jul 22, 2013

Before I tell you how awesome the people are at Ciocca Honda of Harrisburg, I want to express my delight in such a clean facility. The waiting area, showroom, bathroom, etc were spotless. All three men I dealt with (Matt Cole,Andrew Wallett, and Phil Young) were so personable and willing to help me with my choice of a new CRV. From giving me a great deal to explaining in depth about the CRV, I could not have asked for a better car purchasing experience. While I waited for the completion of the vehicle's service, they made sure I was comfortable and offered several times food or drink to me. Even the staff who were not involved in my purchase made a sincere effort to talk to me. GREAT place and GREAT people!!

msiris

Jul 11, 2013

Best experience purchasing a car. Nathan was awesome, feels like a family friend. I will spread the word. This is the dealership to purchase your vehicles from for years to come.

Brian Herman

Jul 10, 2013

Mitch Plott is extremely knowledgeble about vehicles. His honesty and candor were refereshing and enabled me to make the best decision with regards to my price range, performance expectations, and needs. I highly reccommend speaking to Mitch first when you are considering a new automobile purchase.

brinaherman88

Jul 10, 2013

Mitch Plott is extremely knowledgeble about vehicles. His honesty and candor were refereshing and enabled me to make the best decision with regards to my price range, performance expectations, and needs. I highly reccommend speaking to Mitch first when you are considering a new automobile purchase.

javatenon

Jul 6, 2013

Very pleased with Phil Young. Professional, knowledgable, and very helpful. Was able to answer all our questions and willing to work with us on the price.

tbook

Jul 6, 2013

From the moment we walked into the show room everyone was so welcoming. Amy was super friendly and knowledgable. She didn't pressure us, at all and when asked, she gave my husband and I plenty of time to discuss our options, in private. Something we appreciated. Prior dealers we've dealt with wouldn't leave our side. Tony was great to work with,as well. He made the paperwork process quick and painless. Matt offered a good trade on our car and we left that night with a Honda CRV. The entire team that helped us were professional and friendly. I would recommend Ciocca Honda.

BDRocuskie

Jul 5, 2013

All employees were very friendly. Allowed me to test drive the car to my home to show the wife. After purchased, Gregg showed me how most items worked, particularily the radio/computer.Disappointments: 1. Not allowed to use a credit card for more than $2000.00 2. Spare tire is not a regular tire.

poppiejoe

Jul 5, 2013

Before my purchase, Stephanie took real good care of me over the internet, answered many of my questions, and helped me set up an appointment. At the appointment, I met the salesperson Morgan and we sat down and he explained and showed everything to me, and showed me the car and talked about the car. Aaron and Tony, and the whole team took very good care of me and my wife, and my grandchildren who were along for the ride. I really appreciate what they did and I'm sure I'll be doing business here again, then next time I need a new vehicle.Joseph Hannon

nmaisel

Jul 4, 2013

This is the second car we purchased from Ciocca. We have worked with the Regional manager Andy in the past, who recognized us, and turned us over to Mark. Mark was very professional and provided the car and information we needed to proceed with the purchase.

Brezy23

Jul 3, 2013

Everyone we met at this dealership was very friendly and helpful, especially Greg Birge. He went out of his way to make us feel comfortable and answered all of our many questions and we had a lot! He helped us to make our decision as to what car we wanted and helped us get the price we wanted . We never felt pressured and everyone worked with us on getting want we wanted. Greg is really great at what he does. He is very down to earth and tells you like it is and we were very grateful for all his help. This dealership is a great place to shop for a car and know that you will be treated very well.

kmdavis55

Jul 1, 2013

This was our second time buying a car from Ciocca Honda within 6 months. The first time we went there, Phil helped us and did a fantastic job, the second time we went there, we requested to work with Phil and again we were very pleased. Phil made our buying experience through Ciocca pleasant, no games, no hassle and no pressure. We plan on heading back there in a few months to purchase another car through Phil. We will defintely recommend Ciocca to friends and family.

kim1116

Jun 30, 2013

I was looking for a very specific car to lease and I knew exactly what I wanted to spend on it. Ciocca Honda made it happen with no difficulty at all. I called on the phone, asked if they could do what I wanted and they did. When I arrived, everyone was friendly and made my transaction simple. I will definitely recommend this dealership even though there are quite a few closer to me. Thanks!

AaronPA

Jun 27, 2013

Everyone was very helpful with the process of trading in my former vehicle to leasing my new one. They made it all easy to understand and were very thorough in their explanations. I look forward to having my CRV serviced there.

Elmecanico

Jun 27, 2013

I inquired about a vehicle and offered a price they told me they will not lose my business over "dollars" then sales specialist emailed me asking bout how income up with price so I told themi found similar cars online going for less when I emailed them proof they rejected my offers and said betterluck. Next time .... So they are over priced and they know it beware don't get taken by ciocca!!!!!!!!!!!! Try for you self compare cars online pricing thank you hope this helps anyone. Who reads

agish1010

Jun 27, 2013

Everyone was very helpful with the process of trading in my former vehicle to leasing my new one. They made it all easy to understand and were very thorough in their explanations. I look forward to having my CRV serviced there.

Elmecanico

Jun 27, 2013

I contacted dealer about a vehicle and offered them a price I was asked how I come up with my price and was told a specialist would be in contact and that. They will not lose my business over "dollars" so mrs Yamasaki contacted me and asked how I come up with my pricing when I offered her my reason and told her my online comparison on similar cars priced for less all she said was. (" ok then thank you better luck next time" ) see when confronted with proof CIOCCA back down like cowards don't offer lowest price if it not true. Ps. Compare prices online for your self and see I am not writing this out of anger hope this helps thank you!!!!!

SkipSkipSkip

Jun 27, 2013

I received two written quotes for the Ridgeline RT and the Ridgeline RTS. This was via email after my6 initial phone call and the quotes were in long email strings talking about color of the cars and availability, etc.As I was about to get ready to agree to a deal, all of a sudden there were several phone calls from the staff and then an email from Stephanie that there was a mistake in communication between their staff and really the prices were much higher.This is the ages old bait-and-switch as it relates to price and was not a mistake in my view as surely the sales people know the difference between an RT and a RTS and there were multiple emails that went back and forth after the quote. So, not typosI spoke the manage of the day Matt to let him know what happened and he was pleasant enough but I don't trust these people and would strongly not recommend them and will never do business with them again including Nicola or Aaron or Stephanie

BillieBechtel

Jun 24, 2013

Mitch and the other staff members bent over backwards to be sure we were happy in every way with the purchase of our new car. I would definitely recommend - and already have - to anyone!

jlemonick

Jun 16, 2013

Our experience at Ciocca Honda was simply outstanding. We were interested in purchasing a new 2013 Odyssey Touring Elite and looked extensively online before going to a dealership. After visiting several other dealers, we met with Phillip Young and his expertise, warmth, product knowledge and friendliness would have been more than enough for us to buy the vehicle from Ciocca but the price we got was lower than any of his competitors buy a significant amount! We couldn't have been more pleased to work with Phil and everyone we met at Ciocca. We will definitely refer others to them.

calicampbells

Jun 15, 2013

The sales personnel were extremely friendly and helpful to us in getting what we were looking for. Phil Young was straightforward, honest, and accessible in dealing with our requests and inquiries. Dave Priar was also very professional in his approach. The price we ultimately agreed to was within our price range and allowed my family to take home the car we wanted. We appreciate Ciocca Honda's approach and would recommend them to anyone looking for a Honda or one of their used cars.

jlmanmiller

Jun 13, 2013

i HAD A GREAT EXPERIENCE WITH CIOCCA. VERY HELPFUL AND I AM GLAD I BOUGHT MY USED VEHICLE AT THIS DEALERSHIP. I WAS SUPRISED HOW EASY THEY MADE THE WHOLE PROCESS, KEEP IT UP!

Jhawk841

Jun 6, 2013

I went to ciocca honda in search for a reliable car and Andrew bird got me in the right car with a great price . My whole experience there was hands down the best service I've ever seen in a dealership. I would highly recommend ciocca honda to anyone who is looking for a new or used vehicle. Very pleased.

WestonMcCollum

Jun 4, 2013

First time car buyer. Mark was extremely knowledgable about all the features of the Honda Civic. Even helped me sync my cell phone to the car! Did not try to push the car at all, he let the car do the talking. Left completely satisfied with a brand new car. Would recommend him to anyone looking for a new Honda.

HFern

Jun 3, 2013

Very friendly service - Mark really listened to what we needed and pointed out all the superior features of the vehicle we purchased compared to competitors.

Benccuzd1

Jun 2, 2013

The vehicle we were looking to replace was a 1997 that we had bought new and has 194,000+ miles. We obviously do not buy new cars that often. Partly because I'm cheap and partly because buying a car for me is like going to the dentist.That being said Phillip Young at Ciocca made us feel very comfortable throughout the entire process. He spent a great deal of time with us and was extremely knowledgeable and polite. We spent so much time at the Dealership, that by the time we left with our new car, the dealership was already closed for the day. In all the excitement we had forgot about the second key for the car. About half way home ( Home being about 90 miles away ) when we realized it, we called Phillip and he promised to send the key to us in the mail and a few days later it arrived. We can't say enough about Phillip and how personable he is and would recommend to anyone who reads this if you are looking for a new automobile and want to deal with fine man, give Phillip a call, you will not be disappointed.

ccap

Jun 1, 2013

Mark is an exceptional professional that can sometimes be hard to find in today's auto marketplace. His approach toward customer service exceeded my expectations and I will not hesitate to go back to Ciocca Honda for a future car purchase or refer a friend to Mark. My experience involved a purchase/trade for a business automobile (Honda Odyssey) that required me to seek three competitive bids on behalf of my board of directors. Mark's bid was the winning one by a favorable cost margin, yet perhaps the biggest selling point was his integrity and helpfulness. He is an expert on the Honda product and exhibits a sense of pride for his colleagues at Ciocca Honda. These positive factors only made my decision to deal with Mark and the team at Ciocca that much easier.

clevengerwalker

May 30, 2013

On my initial visit, I was greeted within 5 minutes of walking into the dealership. That is very important to me. It gives me a clue as to what to expect as far as the type of service and attention I am going to receive. Phil was friendly and helpful, answering all of my questions and providing accurate details regarding the car model I was looking to purchase. The actual buying process, i.e., credit approval/loan process took longer than we were planning. Other than that, the experience was good and I will recommend Ciocca to others.

martinlf

May 26, 2013

I have bought two used Civics from Ciocca Honda, working both times with salesperson Phil Young, and I and have found him to be friendly and understanding of our needs. He found cars in our price range, and worked hard to give me all the information I needed about their maintenance records, upkeep, etc. so I could make an informed decision. The price was lower for comparable cars than at other dealers I researched, and the whole team at Ciocca was friendly and helpful throughout the process. I've been servicing two cars at Ciocca for several years, and am impressed by their service department as well. They never recommend anything that doesn't need to be done, and their prices seem very reasonable to me. I can't imagine working with any other dealer.

janinee

May 22, 2013

Definitely two thumbs up for this dealership and the people that I worked with. This deal was completed nearly entirely online, and Stephanie was very attentive to emails, working out pricing and delivery and following up to make sure all my questions were answered. Once the price and other details were settled, Mr. Young delivered the car to my home and we completed paperwork there. While all of this was pretty impressive, the *best* part of the deal was the amazing front-to-back, top-to-bottom orientation to my new car. He covered each feature of the car in amazing detail and answered several questions with clear expertise in the product. I have purchased many cars, but have never received this amount of orientation to a new car. The more he told me, the more I liked my new ride :-)The loss of one star for "quality of work" was due to two small errors, neither particularly serious, and NOT at all related to Mr. Young or Ms. Yamasaki. Ciocca Honda has promised to ship missing accessories to my home, so no harm done. An excellent, five-star experience all the way.

JSKratzer

May 22, 2013

We traded in our vehicle for a new-to-us Honda Pilot. The staff at Ciocca were friendly and helpful. They were very accomodating and worked around our schedule. A few days after we purchased the vehicle, I went to the service department to order an accessory for the car, and they didn't charge me for the order! I recommend Ciocca to anyone looking for a great, no-pressure customer service experience!

JLDAPP

May 21, 2013

Nicola was wonderful to work with. Very helpful. Everyone that we worked with during the purchase of my new Honda was very friendly. Finance people worked hard to get me the payment I needed. No pressure to buy the extra's. This was my first new car purchase and I would definately recommend them.

samir_1000

May 19, 2013

I am very pleased with my experience with Ciocca Honda. They were very friendly and helpful. They did everything they could to get me into a good car. I love my new car, I hope my future experience with the service department to be on the same level or even better. Thank you Ciocca Honda.

JORJAH217

May 14, 2013

This was the BEST car buying experience I have EVER had! I have reffered this dealership to family and friends! We will be back for our future car purchases without question!! Words truely cannot express the experience!

KarmaJester

May 14, 2013

What a great experience, everyone was so nice, I left happy! I got the car I wanted, at the price I wanted, and with no hassle.

lisarhone3331

May 11, 2013

Our experience was so awesome. Joe worked hard to explain all the details and ins and outs of our car. We love driving the new honda civic.Our rating consists of high scores because we could not have found better customer experience anywhere else. The other dealership we went to could not accomodate us as well as Ciocca honda. We will definately be recommending you to all we know.

Jen K.

May 9, 2013

My name is Jennifer and I recently purchased a new vehicle. I have given Ciocca Honda all 5's because they are OUTSTANDING!! Every time I visit, it feels like I am with family. Joe Barone is nothing short of a living legend!! He is truly a remarkable man!! My only regret is not knowing him sooner. Joe has taken very good care of my mother as well. She also purchased a new vehicle from Ciocca. Hands down we LOVE Ciocca Honda!! If it wasn't for Joe Barone, Jude Maydwell, Aaron Barnett and all the other friendly people there, we wouldn't have the piece of mind we have right now! We love our Honda's from the best dealership, Ciocca Honda!

JKiner

May 8, 2013

My name is Jennifer and I recently purchased a new vehicle. I have given Ciocca Honda all 5's because they are OUTSTANDING!! Every time I visit, it feels like I am with family. Joe Barone is nothing short of a living legend!! He is truly a remarkable man!! My only regret is not knowing him sooner. Joe has taken very good care of my mother as well. She also purchased a new vehicle from Ciocca. Hands down we LOVE Ciocca Honda!! If it wasn't for Joe Barone, Jude Maydwell, Aaron Barnett and all the other friendly people there, we wouldn't have the piece of mind we have right now! We love our Honda's from the best dealership, Ciocca Honda!

mimififi21

May 8, 2013

This is the third time working with the folks at Ciocca to lease vehicles, and my second time working with Joe Barone. The customer service here is outstanding. I feel valued, never pressured, and I know that they do a good job getting me a fair price. The last two times I have leased two vehicles at once - an Accord and a Civic, and It was amazing to me how Joe could sense what type of car I would like best, and then come up with a way to work it into the budget I had set for myself. The service department is just as helpful, and I really do feel like a VIP any time I walk through their doors. I highly recommend Ciocca to anyone considering a Honda, and especially Joe Barone!

HTKULP

May 6, 2013

Really enjoyed working with Phil Young. He was very professional and explained all the features of the CRV EX to my satisfaction. I also appreciated his no pressure approach to selling cars. The test drive was long enough to get a good feel for the car as to how it handled on different road surfaces.

irishhuggy

May 6, 2013

Morgan was exceptional on how he got me into new Honda especially since my goal was a used CR-V. He treated me extremely well and was not pushy and for that alone I would come back to Ciocca as well as send others his way!

Mgkapil

May 4, 2013

Your friendly and very accomodating service brought us back to you. You keep that up and you will see that you will continue to have many repeat customers!Meena & Michael of Harrisburg, PA

jennifrdelsol

May 2, 2013

Best experience I've ever had in buying a car!!! Start to finish was superb!!!! Clean attractive sales area...Knowable and super friendly sales staff!

Kbevan

Apr 30, 2013

Andrew Bird was very friendly, not pushy and very knowledgeable. The entire experience was smooth and enjoyable. He spent a lot of time with me explaining the car as well as the price and just worked with me.

sklos

Apr 27, 2013

After feeling highly discouraged after coming from a competing Honda dealership, I walked into Ciocca Honda and immediately felt a good feeling. When I entered the dealership, I felt I had walked onto a different planet! Everyone working there greeted you with a warm smile and introduced themselves, even if they weren't involved in selling cars. My father stated, "Sweety, I think you're leaving here with a car today..." and after dealing with the very friendly and humorous Greg Birge, my dad was right. We got the numbers we wanted and the car we wanted, no pressure involved. I felt like Joe Barone and Greg were family members, making sure I was comfortable and happy! I would totally recommend Ciocca Honda, and these two awesome guys, to anyone looking to buy a car! If only this survey had a possible score of 10, with the category of 'Amazing!'!

garyfithian

Apr 26, 2013

I found everyone very professional and knowledgeable. The experience I had was simply Great and I am enjoying my new car. I look forward in buying future cars with them.

lookies10

Apr 26, 2013

Our experience was great from the time we walked in the door. The people we worked with could not have been more helpful or friendly. We will definitely continue to use Ciocca Honda for all our vehicle needs. It was a pleasure to do business with them.

thefourhills

Apr 26, 2013

I am from out of state. I saw a car they had for sale online, and called to speak with Megan. I made her an offer on the car and they accepted the offer. That was late afternoon. I had to wait until the next morning to get my money together and travel arrangements, then she emails me the next day and said they sold the car to someone else last night. Not even calling me and giving me the first right to purchase the vehicle, since they DID accept my offer. Horrible business practice and customer service! Do not spend your money here!!!

BuzzVicki2013

Apr 23, 2013

When I went into the Dealership I was anxious because I had not purchased a car in 14 years. Phil was my sales associate and he was calm, which was very important. He put me at ease and provided me with wonderful service and knew all the details about the car I wanted to purchase. I felt that the negiotiated price was fair. Phil was professional, low-pressure and easy to work with. I felt like a valued customer at Ciocca Honda. I would highly recommend the dealership and especially Phil to help you purchase the car of your dreams!

jzatben

Apr 21, 2013

Thanks to Morgan for helping us secure the financing for our new Odyssey van. The vehicle selection was great, and the explanation of the van options was clear. This is our second purchase from Ciocca and with the great service department we are "forever" customers. Thank you!

LouiseWhite

Apr 20, 2013

I absolutely love Ciocca Honda! Everyone I deal with from service to sales is competent and welcoming. My salesman Joe Barone goes above and beyond in his service! I cannot say enough nice things about, Joe. I have bought 4 new Hondas (3 Accords and 1 Civic) from Joe, and would not deal with anyone else. His picture on-line is adorable!!! Trust me he is much cuter and sexier in person!!!

lcbond

Apr 12, 2013

Phillip Young is totally knowledgeable about the car we purchased, the new 2013 Odyssey. He explained all the features in detail and really sold us on this vehicle. He is very personable and courteous, and it was because of his expertise and courteousness that we made the purchase from Ciocca Honda at this time.

Banjo23

Apr 8, 2013

We were traveling, and had a large issue with our vehicle that made sense to purchase a replacement. After research set on acquiring a late model Honda CRV. Ciocca Honda met our needs, and the whole purchase experience was very positive.

easterjimetta

Apr 4, 2013

It was truly a pleasure and great experience working with Morgan and the Ciocca Team! They really made my leasing experience enjoyable. Thanks for everything guys.

TrishD95

Apr 2, 2013

Nicola was absolutely wonderful to work with. She made my entire experience enjoyable from beginning to end. Hondas sell themselves. I've had a few of them in my lifetime and I knew that I wanted to buy another one. Thankfully, Nicola was there to guide me without being pushy. She's a great salesperson and an asset to Ciocca Honda.

breidenstine

Mar 25, 2013

I met Nicola at the PA auto show and looked her up when I was in the market for a certified used CRV. Nicola was very helpful in pointing out a car I would be interested in and went the extra mile in helping me get a good price. I would recommend Nicola and Ciocca to anyone interested in a Honda vehicle.

GCostolo

Mar 25, 2013

I was very pleased with my salesperson Dan as he was very receptive to my needs when I was buying my car, I was very impressed with Matt and I feel like he and the dealership did everything possible to ensure my satisfaction with my car buying experience. I would recommend Ciocca Honda to my family and friends.

JKS25

Mar 25, 2013

Phil Young did a great job and was patient with working with me. He took me on a comprehensive test drive in order to show me the handling and safety features for the vehicle. He really knew the Honda CRV features and showed me the ins and outs of the vehicle. He spoke to my concerns and was willing to discuss all aspects of the vehicle.

eyeaudit

Mar 24, 2013

The sales people, service and finance people are very friendly and went the extra mile to satisfy all of my needs and questions. I've used the service department on several occasions and the work was completed timely and to my satisfaction.

hkireta

Mar 23, 2013

Best car experience I've ever had to deal with! Nicola was absolutely amazing and I am so thankful for all they did! Best. People. Ever. Loved it! A+. Can't say enough good things!

hallowkal

Mar 20, 2013

I have bought my last 2 cars at this dealership and had a great experience both times. The staff is very friendly and knowlegable. I would reccomend this dealership to anyone.

pcarna

Mar 18, 2013

My rating is for the highest possible score. The biggest reason for this rating is Nicola. She is very professional,very efficient, most personable and indeed knowledgeable. She took her time to answer every question I posedregarding the operating, navigating and phone system of the vehicle. She also explained fuel conservation on theAccord.The overall price of our Accord was reasonable and the lease information was accurate and acceptable. Judeand Andrew answered questions pertaining to money down and money contributed by the dealership. They areboth most thorough.We will recommend Ciocca to family and friends. Thank you.

iekanem1980

Mar 10, 2013

The day after my vehicle was totaled I visited Ciocca Honda with an interest in a new Honda Pilot. I met Phil Young whp patiently asked me questions in order to understand my needs and took my family on test-drive that was very informative. He was knowledgable about the Honda line-up and had answers to all of our questions. After my wife and I considered the costs we decided to purchase a pre-owned vehicle and on our second visit we saw our Crosstour in the front line of the dealership. Phil thoroughly informed about the features of the vehicle and sent my wife son and I on a road test. We loved the car, not to mention; its price. Phil and Jude (one of the finance mangers) secured great financing for me and took care not to initiate various inquiries on my credit report which lowers your score (I had this experience with another local dealership). The other sales professionals were friendly and Amy even gave my two year-old son a ballon in order to occupy him while we took care of the paperwork. I love my Crosstour, and Ciocca Honda has made a repeat customer who will advocate for them out of me. Thanks Phil, Jude, and the rest of the Ciocca team. You folks are awesome!

Soniazimm

Mar 10, 2013

I was looking to buy a new car as my vehicle was 10.5 years old. I was approaching the car buying process with an open mind and willing to explore many different makes and models. This equated to multiple test drives of many different vehicles. I went to Ciocca Honda very early on in my new car search. My husband and I worked with Amy Troutman. She was genuinely friendly. We test drove the 2013 Hond Accord EX. It was a rainy miserable night. Amy was very courteous and brought the vehicle into the service bay. She thoroughly went over the features of the vehicle. After the test drive, Amy offered to work up numbers for us including having our trade in inspected, however, we were on a schedule as we had dinner reservations. Amy was very understanding and did not try to "force" the sale process, as we encountered with other salespersons at other dealerships. I went on to test drive six other vehicles in a six day period after test driving the Honda Accord that rainy night. Amy Troutman called me regularly to see where I was at in the car buying process and whether or not the Honda Accord was still in the running. She was persistent, but not pushy. In speaking with her over the phone I realized that during my first vist at Ciocca, I was not certain of exactly what I wanted and that the model Accord I drove was not the fit for me. I returned to Ciocca and test drove the 2013 Honda Accord EXL, which had the leather seats, and some other nice features that the EX model did not have. I loved the car and if it weren't for Amy being patiently persistent and listening to me about what I liked about other vehicles, I would not have come to the realization that the Accord was the car for me. Thank you Amy!Amy Troutman was a pleasure to work with as was the rest of the staff at Ciocca. The morning after I took my new Accord home, I realized that I had left one of the kids' CD in my old vehicle. I called Amy that morning to let her know and while I was calling her from my work phone, she was calling me on my cell phone for the exact same reason. Just another example of her attention to detail and her excellent customer service.I look forward to continuing my relationship with Ciocca by having them complete all my service needs on my Accord.Sonia ZimmermanHarrisburg, PA

aussie95

Mar 6, 2013

I had a great experience at ciocca honda. My inusuance company reccomended this with their car buying service. I was contacted almost immediately by the internet sales manager and then more than 20 minutes later by a sales professional. I test drove the car and did not have to haggle for the price of the car. The sales professional was cool and relaxed and did not pressure me in any way. My car that I wanted came in within 2 days. The only detractor was that The finance manager tried to sell me at least 5 extended warranty and other services and I was in his office for what seemed to be an hour. I did not like the pressure of trying to purchace extended insurance and warranty.

MalissaEzzell

Mar 6, 2013

I am very pleased with my experience with Ciocca Honda. They were very friendly and helpful. They did everything they cpuld to get me into a new car. I love my new car. Thank you Ciocca Honda.

VHarle25

Mar 6, 2013

Stopped to look at a used Fit I happen to see on the lot. Worked with Mr. Birge and was able to get a new Fit. I thought he was very helpful.

lsisco2000

Mar 5, 2013

Excellent experience! They had the vehicle I was looking for and it was obviously well serviced before the sale. Morgan Reynolds and all of the other folks I had contact with were friendly, cooperative and knowledgeable. I would recommend Ciocca Honda to anyone!

Dkravitz

Mar 1, 2013

We were greeted immediately by our sales person. We received excellent customer service - quality of work, very thorough explanations of each of the vehicles we looked at and it was easy to work with Phil due to his friendly nature. He was not pushy, so we didn't feel pressured to make the decision immediately, although we did anyway. The price of the vehicle fit our budget and the overall experience was great.

albrightta

Feb 17, 2013

This was the first car we have ever leased. All our questions about leasing and about the car were answered professionally. Greg, Jude and the sales manager worked with us to get the deal we wanted on the Honda CRV. Although Greg has only been with Ciocca Honda a short while, he was very knowledgeable about the vehicle. The sales manager was able to give us a fair trade in price for the 2011 Mustang we traded in, meeting what was offered by our Ford Dealer. We would use Ciocca Honda again, (if our plans to retire in Hawaii doesn't work out.)

Zap1799

Feb 17, 2013

From the first visit to this dealership we were made to feel very welcome. Every staff member we worked with was very pleasant and easy to work with. They answered all our questions and at no time did we feel pressured into making a hasty decision or pushed into purchasing any product we did not feel comfortable with.

darcie1976

Feb 13, 2013

I searched online for a used vehicle for months before vistiing a few dealers. My last and very BEST visit of the day was at Ciocca Honda. I walked in the dealership and was greeted by the friendly face of Dave Smith (car salesman). I dealt with the Dave in the past and was very pleasantly surprised to see him at Ciocca and glad to know I would be working with him again. HE IS BY FAR THE BEST SALESMAN I HAVE EVER WORKED WITH! Dave listened to what I wanted, took me to the used Buick Lacrosse I wanted to see, drove it and came back to make a deal. The car was exactly what I was looking for and Dave helped me get an excellent deal. Jude Maydwell was the awesome finance man that processed all my paperwork. The process was quick, informative and efficient. I purchased my car and was on my way home with it within an hour and a half. That included start to finish of the sale AND the service Dept cleaning the car before I left. Overall, my Ciocca Honda experience was excellent and I highly recommend them to anyone looking to purchase a vehicle.

JoshMotter

Feb 13, 2013

I went to Ciocca knowing which vehicle I wanted to purchase. I was greated at the door by Dan and he was extremely friendly from the start. He noticed I was wearing a Hershey Bears hoodie and made some small talk about a fishing trip he had with a former bears player. I immediately felt comfortable dealing with Dan. I told Dan that I was interested in purchasing the Insight and he offered a test drive. Prior to the actual test drive, Dan showed me around the car and explained all the features to me. He was very informative about the vehicle. After the test drive, we went inside and started to get the deal done. We were offered complimentary coffee as we began to hash out the details. Dan introduced me to Andrew, a finance specialist, who began to help search for the vehicle I wanted. They informed me that the Insight is a very difficult vehicle to track down because there aren't many of them made. They did track down a few that were not my preferred color choice and didn't have all of the features I wanted. I opted to wait and let them work their magic to find one that was perfect for me. It only took about two weeks until I received the call that they found one for me! When I went in to pick it up, I finalized all the financial details with Tony who was very knowledgeable and super nice. Some of the accessories that I ordered with the vehicle had to be special ordered and weren't there when I picked up the vehicle. When the parts came in, Dan called me and I was able to go in the same day to have them installed. The service department is the best that I have ever dealt with. They have an area that you drive into and they great you at the door to check you in. I waited in the waiting room which has a giant tv and complimentary coffee and soda. When my car was ready, they actual came and got me in the waiting room, it was fantastic. My experience overall was extraordinary! I would definitely recommend this dealer to anybody who is interested in a new Honda!!!

rskurtz1

Feb 13, 2013

Greg welcomed us upon arrival at the dealership and accommodated our request to take a test drive; despite the fact that it was half an hour before closing time. This set the precedent that Ciocca Honda has one priority, customer satisfaction. The test drive went well and the car sold itself, as I'm sure most Hondas do. Greg provided a comfortable environment that made it feel more like we were meeting a new friend rather than listening to a sales pitch. After some number crunching Jude walked us through the paper work and had us in our new car. As I cleaned out my old car Greg stayed to help us and made sure we had everything before leaving. The team at Ciocca stayed 3 hours past closing time to make sure we had a great car buying experience. I will refer my friends and family to the Ciocca family of dealerships.

UFFELMAN

Feb 12, 2013

We found Dave and Jude to be friendly, helpful, courteous, and professional. We came into the dealer to look at an Accord but ended up with a CRV.This is our first experience with an SUV and are pleasantly surprised at its handling, ride, and quietness on the highway.

JohnAppleby

Feb 7, 2013

The people I met at Ciocca were very friendly and willing to work with me in meeting my goals for purchasing a used car. The dealer ship was exceptionally clean and bright. Joe Barone was extremely knowledgeable about the car and went out of his way to answer every question and helpful in getting me a good deal on my used 2011 Honda. I also talked to Melonie Kuzma one of their service people and she was extremely friendly and helpful answering many of my questions.

pccrllo

Feb 6, 2013

I was looking for a particular vehicle when I visited Ciocca Honda and was immediately greeted by Mark Shellenberger, who proceeded to give me his undivided attention. After gathering some information from me he got the wheels in motion and it seemed like the whole dealership was revved up to help find the car I was after and do it quickly, courteously, and professionally. They didn't have what I needed on their lot, but within 2 business days they had my new car ready and waiting for me. Mark, as well as all of the people I worked with, made me feel like I was their only customer and got me through the final processes swiftly and painlessly. Mark then took me through all the important points about my car, thoroughly explaining everything that I'd need to know to safely drive off the lot. Can't say enough about how friendly and professional Mark is, he's an all around great guy. I wouldn't hesitate one bit to recommend him to my family and friends for a new Honda or any vehicle at Ciocca's.

tlgeist

Feb 4, 2013

I would recommend this dealership to everybody. My salesman Dan Eckenroth was wonderful as well as Jude they are such good employees. I brought my daughter to the honda dealer she also bought a used CR V. She in turn brought her cousin to honda and she bought a new CR V. I will never go anywhere else for my honda purchases this place is the best.

Jackie Dice

Feb 1, 2013

I went to Ciocca Honda to get information about Hondas. I needed to replace a Ford totaled in an accident. The agent, Andrew Bird, was very well-informed about Hondas and showed me how a Honda would meet my driving needs and have the features that were most important to me. I returned the next day for a test drive in a civic (in a snow storm!) and was impressed with how the car handled. I bought the civic that day. Mr. Bird was at all times well prepared to answer my questions without pressuring me to buy. He introduced me to several of the managers, all of whom were very welcoming. I strongly feel that I will have a good relationship with Ciocca Honda. I look forward to using the service department and to receiving good advice to make my Honda civic last a long time.

pam.mcghee.73

Jan 30, 2013

Went in looking for a new Crv and by the end of the day, I was driving home with what I wanted. This is the third new car I have purchased from Ciocca.

The sprenkels

Jan 30, 2013

Amy, Matt, and Aaron were awesome! They went over and above our expectations in all areas. The team was professional, friendly, and very mindful of our time as we were expecting out of town visitors the day we picked up our new CRV. I will recommend this dealership to everyone. We have been telling our family and friends about our great experience at Ciocca Honda. Thank you Amy, Matt, and Aaron for making our new car experience wonderful and memoriable!

BennyVarghese

Jan 27, 2013

We bought a new Honda CRV in December 2012; Dan Eckenroth and other folks at Ciocca made that a pleasant, hassle-free experience. We would definitely use his services again in future. Thanks

nbattiato

Jan 18, 2013

My experience at Ciocca Honda was very pleasant. The staff I dealt with went out of their way to help me. I would recommend Ciocca Honda to my friends and family.

mands425

Jan 15, 2013

Patients is the best word to discribe Phill. I was unsure of what car I wanted even after 10 or more test drives. Each time I came in Phill greeted me with a smile and answer all of my questions. He took his time with me and my husband and wasn't pushy. I have always wanted a white car with black interior. After test driving a few other cars I realized I AM A HONDA OWNER. Phil was the best car dealer I had worked with. I ended up getting a 2012 honda crosstour and it is the best!!!!!!! I love everything about it. When my husband completes law school, we will be going back to see Phil and Ciocca. Why? Because Ms. Indecisive needs someone with patients.

rxlambright

Jan 13, 2013

This review applies only to these 4 people that we interacted with and the dealership in general. It does NOT apply to the finance manager who will get a separate review from us.My wife and I are in our 50s and we raised 3 kids thru college. We've purchased many a vehicle over that time. In a large majority of those cases, we had a bad experience that comes with the stereo typical car salesman. In this case however, with the exception of the finance manager, we had an exact opposite experience.The internet sales manager was prompt in her reply. In her emails she seemed to really care about what we wanted and making sure we would be taken care of. I was impressed right out of the gate.The sales professional started by giving us a big speech about how Ciocca Honda wants to do everything possible to make sure we have a positive experience throughout the life of our relationship. By the end of the day when we drove away with our new car, we truly believe that he meant what he said. He was thorough in all his explanations. He answered every question we had with an answer that was tailored to who we are and what we wanted. He went out of his way to show us things about our new car that most salesmen probably wouldnt do. He gave us a tour of the facilities, explaining all the future interactions we may have with them. He demonstrated true customer care and customer service.The used car manager was friendly and appreciative when we reviewed the 2 clunkers we were trading in.The general sales manager came in at the end to review things and he gave the same speech we heard from the sales professional. He seemed sincere and we, along with the sales manager, got into a life experience conversation that was very enlightening.We were so impressed with the dealership that we went to the service department to schedule a detailing job for a 2005 Saturn that we still own. They were happy to do it. We explained how we lost a hub cap along the way and they offered to see if they can locate one for us and install it when the car comes in for detailing.This is one dealership that we wont hesitate to recommend to others.

panitman

Jan 12, 2013

Travis Bailley worked hard to get me into the car i wanted Matt Cole the general manger came to me 2 time to asked how thing are going with Travis, Jude Maydwell from finance dept very easy WHAT A GREAT TEAN AND TEAM WORK

Drumheiser

Jan 11, 2013

After looking at their website and seeing how clean and reseasonably priced their cars were I drove over 50 miles and bought a car . I recommend them to everyone ! Especially Dan E . Best sales guy ever!!! Thanks Dan

jhafer

Jan 8, 2013

Personnel we worked with were very professional in every respect. We have purchased a dozen new cars over the years, Ciocca was the best dealership we have ever worked with. Joe Barone did the great job going over the details of the car. Megan Barto gave us the best price and convinced us to drive 50 miles to take their offer. Andrew Wallett worked for us to save us money on financing of the vehicle.

lslockard3

Jan 3, 2013

As soon as I walked in the door at Ciocca Honda, I was greeted by friendly, helpful staff. I was fortunate to work with Mark Shellenberger, an excellent salesman who knows his cars and patiently and thoroughly answered my questions. At no time did I feel pressured or uncomfortable. Mark made sure my needs were met and my car-buying experience was a good one.

LoveMyNewMinivan

Jan 1, 2013

From the moment we walked in unannounced the first time until we purchased our car Travis was nothing but nice and patient with us. It was over a month before we could return and again, unannounced, travis remembered our names on sight and what we were looking for. We never felt pushed. Travis really made us feel as though his goal was to help us find what would make us happy, not what would be a good sale for him. He was honest, PATIENT, and thorough. The dealership worked hard to find a deal that would work for us and enable us to get the car we wanted without being pushed outside our monetary comfort zone. We wanted the five star safety of the Honda Odyssey but were not sure we could afford it, Travis and Ciocca Honda helped us make that happen. The cost of a new car was going to be painful for us no matter what, but Travis made the process MUCH nicer. Would definitely recommend Travis at Ciocca Honda.

sunshineteach

Jan 1, 2013

I am the proud owner of a new Honda 2013 CRV from Ciocca Honda Harrisburg due to the exceptional experience I had at Ciocca. I had not planned to purchase a new vehicle but had emailed Matt Cole,general sales manager,the day prior to visiting Ciocca and asked for information about the 2013 CRV's,vehicle prices,loan interest rate from Honda,comparison between the 2011 CRV I had and the 2013 models. He responded with more information than I had requested and invited me to stop by. When I arrived at Ciocca,he had a CRV for me that met all my specifications waiting for my inspection. He was so friendly and patient with my unending questions but never once did I have any pressure put on me from Matt. He said it was his job to give me the information that I needed to decide what was right for me and he would be available to give whatever help I needed but he didn't want to influence me with my decision,which I highly appreciated. Morgan Reynolds took me on a test drive on roads which were typical of my home area. He couldn't have been any nicer and he too,had patience with me for asking multiple times the same questions. Andrew Wallett did all of my paperwork and I am sure in record time as I was surprised how quickly it went. He was very polite and efficient. All of the men were so attentive,helpful,and knowledgeable. They made me feel like I was someone important when in fact I was just another customer. This is my third vehicle purchased from Ciocca and I bought knowing it was a great deal each time and that they were available if I needed anything. I have used their service department during the last three years and it is topnotch! Thank you Matt,Morgan,and Andrew for making this purchase so enjoyable!

treybryn

Dec 21, 2012

Overall a great experience. Very friendly. Easy to work with and easy to talk to. I felt like i was the focus of their attention.

bjweaber88

Dec 20, 2012

My wife and I bought our first car together with Amy this December. Amy showed great enthusiasm in both selling us a vehicle and also about what was going on in our personal life. She was very genuine about her and Ciocca's philosophy about not only selling us a vehicle with a great deal but also a friendly and good experience. She was extremely helpful with explaining anything that me or my wife did not understand. Her personality and her willingness to share personal experience made her very easy to relate to and made us feel comfortable as well.

Lmwilhelm22

Dec 14, 2012

The service was wonderful and to the point I didn't need to waste any time looking at things I didn't want I got to see What I wanted and was VERY satisfied with the service and overall outcome of my purchase.

mly0121

Dec 12, 2012

Our experience was superb. Our salesperson Phil Young was very knowledgable, friendly and courteous. He took alot of time with us as we deliberated over the features and colors of the vehicles. He took time to explain the vehicle to us and described the benefits of buying a Honda CRV. He also took the time to tell us about all the services Ciocca provides. It was a great buying experience. From Phil to the Finance Manager,Jude to the Sales Manager, everyone was wonderful. This is why we wound up buying from Ciocca and would highly recommend them to anyone.

tootiggy

Dec 6, 2012

Great buying experience at Ciocca Honda! My sales consultant Phil Young was awesome, very detailed and knowledgeable. I highly recommend contacting Phil for your next vehicle!

tootiggy

Dec 5, 2012

Great buying experience at Ciocca Honda! My sales consultant Phil Young was awesome, very detailed and knowledgeable. I highly recommend contacting Phil for your next vehicle!

dlweikel

Nov 28, 2012

My friend had a very positive experience purchasing a car(from Morgan) and dealing with the service department, that I felt I would give Ciocca a chance to sell me a car. This after dealing with and having my car serviced by Ebersole. The experience was painless and I didn't feel pressured. I hope this is a sign of more good things from Ciocca.

lebalum

Nov 14, 2012

I totally dislike "pushy sales people" and we couldn't have gotten a more relaxed, personable salesman! Dave was truly "one of a kind" at accommodating our wishes and helping us with a car that was within our price range and needs. Thanks so much - would certainly do business again at Ciocca's.

sareed7684

Nov 6, 2012

My husband and I have been shopping for a while now for a new van. We were really impressed with the Honda Odyssey from doing our research and know from friends and family that they maintain their value throughout the life of the vehicle and really hold up to the reputation. We initially chose to visit Ciocca because of an online promotion the dealership was running coupled with a popular electronics retailer. That is what got us in the door.However we stayed because of the customer service we received from our sales rep, Phillip Young. He has only been with the Ciocca team a short while but he already has a wide range of knowledge of the vehicle and was able to smoothly walk us through the process. His passion for his job and Honda was evident and a breath of fresh air.The management and finance teams were also excellent to work with. From the time we walked in the door until we left that evening with the new vehicle, they made the process smooth and enjoyable. Thank you Ciocca for your commitment to excellence!Sarah A. Reed

Joyce Miller

Nov 2, 2012

My 2013 accord is wonderful, the memory seat is just as travis said it would be. He was very helpful in setting all my extra settings and spent a lot of time with me making sure I understood everything before I left your lot. Thank you. Joyce

knots

Oct 29, 2012

Purchased a new 2010 CRV and was ripped off and overcharged. My fault for falling for the "lines". shame on me!!! Paid off my loan early and Ciocca "forgot' to stop my auto payments for one 1/2 months... Guess they got their money so what do they care about the customers money. BEWARE shoppers!!!!

gs.vanan

Oct 22, 2012

I an my family had a great experience buying our new car with Ciocca Honda. Dan did an excellent job of making us feel comfortable throughout the process. He was patient to our requests and did a wonderful job of explaining the features in different models that we looked into. This is the first new car that we bought and it was as smooth as anyone could think of. I highly recommend Dan and Ciocca Honda for other buyers.

Linda_Bryant

Oct 14, 2012

From the first person I spoke to on the telephone to inquire about the car, until the day I signed the contract and drove off the lot in my new car, the customer service was excpetional. The first person I was transfered to speak to on the telephone was Andrew. He greeted me politely and explained who he was and that he would have a sales asscoiate contact me shortly. Within minutes Mark contacted me and the rest was history. When I got to the dealership that day I met Mark and Andrew. Mark was very kind and very knowledgable about the vehicle and Honda as a company. He was not forceful or pushy. He made me feel welcomed, comfortable and assured that the team would try to meet my needs. Andrew was welcoming, friendly and upbeat throughout the entire process. He was also fair and I appreiciate that. Later I ment Tony. Tony was cool,clear and concise when explaining the paperwork and the other auto services that Honda provides. Mark's customer service was top notch and refreshing. Both Andrew and Tony were great and really represented well for the Honda Finance department. The overall experience was stellar. I am satisfied with my purchase and am looking forward to having a long lasting relationship with Honda.

pantelitano

Oct 10, 2012

I was greated promptly. Everyone was very friendly and went out of their way to provide excellent customer service. All of my questions, concerns and requests were addressed. A new car meeting my specifications was located quickly.

Chazknowz

Oct 4, 2012

This dealer ship was awesome!!!!!! Joe was great to deal with, friendly,knowledgable. They were more then willing to accommodate our request. Just an all around great car dealership to work with. I highly recommend them.

daphne.hunt.96

Sep 16, 2012

This was the BEST car buying experience! Nathan truly knows the ins and out of cars and should be HIGHLY commended -- friendly and professional! Thanks!

tm7499

Sep 11, 2012

Had an excellent buying experience at Ciocca. They worked with me and got me into the car I wanted with a payment I could afford. Joe Barone is very knowledgable and explains everything completely. He is not pushy and makes you feel comfortable. It has been a few months now and Joe still checks in to make sure everything is working out. Loving my 2012 Honda Civic and Ciocca so much we returned Saturday to purchase my husbands brand new Ridgleine !! :)

DJGower

Sep 10, 2012

This was my first time buying a new car, so I went into it being a bit intimidated by the whole process. Nathan was incredibly patient with me, even staying well past closing two nights in a row while I worked through the decision-making process. He was extremely knowledgeable about all the cars I was looking at, and made certain that I was getting the best car for ME, not just the most expensive car I could afford. Nathan's friendly demeanor eased the entire process even more. He was very easy to talk to and never made me feel pressured to make a decision. He even followed up each visit with phone calls and/or emails just to make sure there were no further questions, but again it was never trying to pressure me into something. I had a great experience with Nathan and all of Ciocca Honda, and I would definately recommend them to anyone who is looking to buy a car.

apache

Aug 18, 2012

We drove in from State College about 2 hours away to look at a pre-owned Accord at Ciocca Honda- my first time there. Dave Smith was our sales person and he was very professional and helpful! Dave worked with me and my wife and helped us to get the car we were looking for and he paid attention to the details - like the color of the floor mats and the look of the interior of the car. I felt like Mr. Smith knew Hondas and how to help the buyer get what they are looking for... we felt very comfortable with Dave and will buy our next new Honda from him and this dealership again. Megan Barto was our first contact with Ciocca and she is wonderful-- answering all our questions on-line-- when we met her she introduced us to Dave Smith- and he helped us find the exact car we were looking for -- and for below the amount we had budgeted for on this car! I have been buying cars for 40 years-- and it has been a long time since I have walked away feeling like I got a good deal-- this time with Dave I drove away feeling like I had gotten a great deal! I highly recommend Megan B and Dave Smith - and Ciocca Honda. john sanchez

jeremy.brandt.18

Aug 16, 2012

We came in to the dealership because they had the most certified pre owned crv's at the time that was close to home. We didnt really need to buy one right now but after dealing with Mark and the finance guys we came up with a payment we could afford and a good interest rate so we purchased it. I must say they all had a lot of patience because when it comes to spending money I am very hard to deal with but they made it work for me. A few days later we noticed there was a shake in the steering wheel at higher speeds so I contacted Mark and he had us an appointment with the service department the same day. They found a little problem with the tires and replaced all four no questions asked. To me that is great service so we wouldn't hesitate to buy again from Ciocca.

marilynkoones

Aug 8, 2012

The entire staff was courteous, knowledgeable, and friendly. There was never any pressure from anyone to make a purchase. The dealership extended a courtesy trade-in for us which we had originally thought would be very complicated. They made it a piece of cake!! Great service.

djstine

Aug 7, 2012

Would not have come in for this deal unless Joe contacted me throughout the year. He kept in touch and when he could get us the deal we needed he responded and the rest is history. We are satisfied with our deal and the dealership made another sale. All happy.

psnl1

Aug 7, 2012

Great first experience with Ciocca Honda! Everyone was great to work with; most especially Nathan Vriens...knowledgeable, focused, and did not make me feel pressured to buy. Highly recommend!

Father

Aug 5, 2012

My daughter and I went to purchase a car she had chosen the evening before. When we arrived, it had been conveniently sold. They made no effort to locate our preferred color, instead insist we pay for another color with $2500 more accessories we didn't want or need. The whole proccess took over 5 hrs. Very unacceptable for a cash deal.

billow

Aug 5, 2012

The car we had gone to buy ( for cash) had been conveniently sold as we got there. Ofered no help in getting the color we wanted. Forced to settle for a second choice at $2500 more. Megan was almost insistant on that. Cash meant nothing. Still took over 4 hrs to get the papers signed to drive off the lot. Your finance dept. sucks as well. Will never buy another car there again. You obviously have many suckers to deal with. You don't need my business.

Si12

Aug 4, 2012

Outstanding dealership experience. Customer service and politeness and respect were excellent. Everything as promised, very knowledgeable of the Honda product lines they are selling. Very attentive yet not high pressure. Service department is outstanding as well.

Donald E. Kauffman

Jul 31, 2012

I was impressed with the frendliness of all the employees and the urgency they gave to consumating the deal we agreed to. The dealership was very clean and tidy includint the service area we toured and it presented a nice relaxed environment for doing business.

Valisha

Jul 29, 2012

I bought a pre-owned Honda from them and they slammed me with a premium extended warranty that cost $1600 without discussing it with me, let alone asking me if I wanted it. They didn't even discuss the standard warranty with me. I found the charge on my contract the following morning when I reviewed my contract. I demanded they cancel it without the cancellation fees. When they did, my monthly payment dropped $35, making me realize the initial monthly payment they quoted included this warranty. They claimed it was a miscommunication between myself and another employee who was not present to defend himself. This is absolutely not true due to it being included before I even agreed to buy the car. They are flat out crooks. I would never recommend this dealership to anyone, will not take my car there for service, or buy another car from them.

iluvfrogs

Jul 24, 2012

everyone was very helpful and patient with all my questons. they are the very best of the best. i would recommend Ciocca to everyone in need of good service and know they would receive the best care.

LoveMyNewCRV

Jul 22, 2012

Visit to dealership was for service to my 10+ year vehicle. After taking a look around the showroom while my car was in service, the CRV caught my eye and decided it was time to take the leap. The sales staff was great - Dan answered all of my questions, concerns, and pointed out some great features on the CRV that wasn't even on my wish list! Great job Ciocco - keep doing what you're doing!

Savdog6

Jul 22, 2012

Very customer centric. Great prices. I knocked quality of work from excellent to good because there was an issue with the trim they out on, but they are taking care of that issue. You can tell thy really care about their customers and keeping your business. I travel from out of state fort the service and price.

freebird1999

Jul 21, 2012

Everyone I came in contact with at Ciocca Honda was professional, helpful, and friendly. I had an older car to trade in but was in no rush. The sales consultant I worked with, Dan Eckenroth, listened to my car needs and matched me up with just what I needed that same day. Dan was there for me for the sale and made it clear he and Ciocca are there for me after the sale. I can believe that due to the service that day and due to the fact that I am the third member of my family that had an excellent experience with Ciocca Honda.

vijayanand123

Jul 21, 2012

Nathan Vriens was very polite and professional in giving all the details about required van. He asked few questions about our requirement and with in minutes suggested a van which we liked and bought. He is really excellent in the all the areas.

dwilt6

Jul 19, 2012

sales staff assumed why too much. never asked what price range, color, or if we wanted any other options. they also assumed credit was not good considering the first payments they came back with. WE were there for five and a half hrs before we left the lot with the crv.

morphsrose

Jul 14, 2012

We so appreciated the service we received from Ciocca Honda! Due to a drastic change of finances, we were looking for a very inexpensive vehicle in good condition. Even though Morgan would not profit much at all from the sale he made, he treated us as though we were purchasing the most valuable car on the lot. He was friendly and knowledgeable and worked hard to make sure that we were satisfied. Thanks Morgan for a great experience!

tammbro66

Jul 10, 2012

They are very friendly, Had a great sales person, who was very helpfull. I the beggining of June... I can into Ciccoca Honda I was planning on buying a used vehichle,but not looking to buy until Aug. I also explained that I wasn't sure what I wanted. Was just out seeing what I thought I like to buy. The sales person was very understanding and was very helpfull ,He even let me test drive a few while I was there...So I went home ,but really like one of the SUV,s I drove.The next few weeks went buy and was still out looking and let me tell you the serviceI encounted was very different from Ciccoca Honda, and it was like the the other dealerships just wanted to please themselves not you and when I said I was just out looking then some acted like I wasn't there or didn't care because I wasn't buying that day.so I went back to get the SUV right away..and to think I wasn't going to buy until Aug and now it's only the begging of july!!!I got a great deal here and I am very,very happy with the SUV and the great service Igot from the sales person and other personal.Thank you for great service !!!

KMcGinnis

Jun 26, 2012

We had a great family experience buying 2 CRV's in one day! Tony and Nathan were super to work with .. they provided us with exceptional customer service.

48blazer

Jun 20, 2012

From the salesman to the financing, great professional service who seem to care about the customer. Salesman was very professional and listened to what I wanted, very friendly. The finance department was very helpful and insightful. What a great team to deal with.

dwhite72182

Jun 20, 2012

I wanted to Thank both Tom Morris and Anthony Reagle for helping me get into a newer car, My credit is very bad due to some past history nightmares. These guys deserve the best for their efforts and reason they debt with that finally made it possible for me to receive a second chance. Out of all the dealers I went to, this was the only one that made it happen! I HIGHLY RECOMMEND THEM, not only for their hospitality but for their kind, friendly and understanding atmosphere!Thanks Guys!Derek W.

noneill

Jun 20, 2012

very personable and helpful. would recommend to friends of mine.went out of way to be helpful and new product he was selling to us

ramyelzek

Jun 20, 2012

i like the service,and the price,the sales person was very helpful and understandable,so thanks for every thing you did for me may god bless you.ramy

cwiecinski

Jun 19, 2012

Let's just say no dealership around compares. They work with you getting you into a great car for an affordable monthly rate. Between my family and myself I got our 8th car from Mark. He knows how to treat his customers and gets you in and out of there making the process of buying a new car effortless and painless. Keep up the great work and we will be back again I'm sure!

newcar4us

Jun 6, 2012

Tony was great to work with. He was very responsive to our questions and helped us out even after we drove away with our new car. Couldn't have asked for a better experience from Tony. However, we will have to agree with the previous reviewer on the extended warranty presentation. The presentation of the extended warranty which included an illustration/chart being drawn as it was being explained was too long and the graphics were not necessary. Also agree that we felt rushed after we declined the extended warranty. This was even more apparent after we left the dealership and were notified that there had been several things that had been omitted/had to be corrected on the paperwork. Having said that, the issues were resolved quickly (thanks to Tony helping us out) and everyone was very friendly throughout the process.

night rider

Jun 5, 2012

Good Service,Good People,Great Place,Nice Cars,Got A Good Intreast Rate,Sale's Person Was Good To mY Wife And Me, Also The Dealership Was Frendly.

sjay35

Jun 5, 2012

We had a very nice experience with Ciocca (especially Tony Kertulis). They were very friendly and professional. Tony also knew a lot more info about the CRV. The entire car buying experience went quite smooth.

Sharon Lane

Jun 4, 2012

The entire team at Ciocca Honda was highly professional in helping us select a new Odyssey. Internet sales manager Lindsay Cale responded to our electronic request for information immediately and thoroughly. Finance manager Andrew Wallett worked quickly to assure that we received a manufacturer's low-interest-rate financing incentive on the very last day that it was being offered. And sales representative Tom Morris patiently answered all of our questions, including those about differences in trim options, and stayed well after closing time to explain the functions of our new vehicle.

jbanbury

May 29, 2012

Shopping for a vehicle was not simple or fun - until we visited Ciocca Honda. The first person to approach us in the lot was Morgan Reynolds, who ended up working with us over the course of a few weeks until we found the perfect car. Morgan was extremely professional and thorough, and went above and beyond to stay in contact with us throughout the process. He never once made us feel pressured or swindled (as so many other car dealerships had!). He has been excellent in following up with us on our post-purchase needs as well. On top of everything, he has a great sense of humor and was a lot of fun to work with! Hopefully we don't need a new vehicle again any time soon, but if we do, we will definitely visit Ciocca - and ask for Morgan!

jeffbarnCRV

May 27, 2012

We were quickly helped and the Tom reviewed my options and got the answers I was looking for. There certified pre-owned vehicles fit my needs. I would recommend them to anyone looking for a pre-owned or new car.

LynnKen

May 21, 2012

'Commitment to 100% customer satisfaction' is more than just a tag line. The dealership and Dan truly did make this a pain free buying experience.

mdaxton

May 21, 2012

We have returned to Joe Barone repeatedly for car purchases based on his exemplary service. Within the past month Joe has sold us a new Honda (our 4th purchase from him) and leased our son his first car (our 5th transaction with Joe). The overall service at Ciocca Honda has consistently been excellent from sales to financing. However, what keeps us coming back is the seamless experience we have had with Joe Barone's attentiveness to our needs and support throughout the buying process. Even when we have not known what we need, he has been able to listen to our confusion and successfully direct us towards the right choice.Scott and Mary Lou Daxton

whizzer57

May 20, 2012

Experience with the salesperson (Tony Kertulis) was great. We did not care for the attitude of the individual who tried to upsell us the additional warranty. Once he saw we weren't going to purchase the additional warranty coverage, his attitude turned really negative.

gchirdon

May 19, 2012

got a great used truck for a great price- Dan Eckenroth and everyone one else we worked with were very friendly, helpful, and professional. Even when I had a concern six months after the sale, he went above and beyond to satisfy my concern. I would have no trouble recommending Dan or the dealership to anyone that asked me about them.

Babychelz20

May 17, 2012

First off i want to start off by saying i am extremely satisfied with the service i was offered yesterday. I went into honda thinking i wasnt going to be walking out with a car and if i was it was going to be a used car that would probably mess up on me. Well fortunately i got one of the best salesmen i have ever met. He was so friendly right off the bat.. He did whatever he could to get me a car. I was so pleased to work with him and for morgan starting off as a new salesman and treating me like he did is amazing. Good customer service is hard to come by anymore. But all in all morgan was a great salesman yesterday and i walked out of honda with a brand new 2012 honda civic..,, something i never thought could have happen but thanks to morgan and his great personality and great team they allowed me to walk out of honda with a brand new car... THANK YOU SO MUCH MORGAN!!!Chelsea

jafarkle

May 16, 2012

Ciocca Honda is close to my home and my husband was dropping his Honda CRV off for service. I happened to be looking for a new vehicle myself and a salesman, Joe Baronem, approached me. Joe is a very pleasant person to deal with and attentive without being pushy. You can tell he truly cares about customer service. Everyone I dealt with was pleasant and customer-service oriented. No qualms about recommending Ciocca Honda and Joe Barone!

mullinss033

May 16, 2012

My fiance and I took a trip to Ciocca Honda because my Ford had been giving me a ton of issues and I wanted a change of pace. One of my co-workers recommended going to Ciocca and trying to work with Dan Eckenroth. Dan was very helpful from the start and was able to listen to what my fiance and I were looking for/needed. At the end of the day I had wanted a Honda Accord but the dealership only had one on the lot. At first I was disappointed but Dan was able to find a way to get me into the showroom accord! Now I have a car I love, a price that fits my budget, and Dan as a reference I'd be happy to give.

rcmt410

May 16, 2012

Great customer service from test drive, to financing, to paperwork. Will recommend anyone looking for new or used car to visit Ciocca Honda! Start to finish, I was very impressed with the service, as well as how quickly the entire process lasted, from pull in, to drive away in a new car. Both Tom and Mike were great, and will recommend them as well as Dealership.

warowe

May 10, 2012

Mark was great to deal with. We are repeat customers of his; he knew what we wanted and arranged it quickly and efficiently. He was terrific. We will certainly continue to be repeat customers!

sjleer1

May 6, 2012

Everything about my experience was easy and great. The process of signing all of the paperwork is typically long, but the team at Ciocca made it fly by, which was a great help to me. I would definitely recommend using this dealership for purchases or leases.

tracyb0

May 6, 2012

tony kertulis was friendly and professional and was very informative of the cars he showed me...thank you! Also have had service work done on my mothers cars and was completely sastified

cruzercraig

May 5, 2012

I had a great experience working with Morgan Reynolds. I believe that other parts of my purchase took to long. I had to wait for what I would consider an unacceptable period of time for the paper work, and other things to be processed.

donstratton

May 3, 2012

The entire buying experience was enjoyable. Everyone with whom we dealt was helpful and a pleasue to work with. I felt we were treated very fairly and are extremely satisfied with everything.

elder2951

May 1, 2012

Salesman Dan very professional, courteous, informative, patient polite no sales talk direct and to the point., no hassel eager to promote reason for being there to buy what the customer want!Thanks Dan, Willie

raz84

Apr 30, 2012

I initially came to Ciocca Honda to look at a certified pre-owned civic that I'd seen online. Once at the dealership I worked with Dan and he was incredibly knowledgable about the car and features on the car. In fact all employees I came in contact with during my visit were friendly and offered assistance. I did not feel any pressure to buy and they were willing to listen to my price point when discussing financing options. I would and have recommended Ciocca to my friends and family for a smooth and friendly car buying experience.

isookma

Apr 28, 2012

Kudos to Morgan Reynolds for making my new car experience outstanding! He was extremely knowledgeable, helpful, and professional in answering questions to help me decide which car would best meet my needs. Great team work also by Megan Barto for helping me find this dealership, and to Matt Cole and Anthony Reagle for their support in making this the smoothest car purchase I've ever experienced. Special thanks to all on the staff for their appreciation and support to active duty military members. I will recommend Morgan Reynolds and Ciocca Honda to anyone who asks me about my new CR-V! Thanks for a great car buying experience, Team Ciocca!!

jabuf

Apr 28, 2012

This is a great place to buy a car!! I have leased, now, 4 vehicles from this dealership (the last 2 from Jude Maydwell) in the past 6 years. Each time the entire process has become easier; from selection, test drive, pricing, paperwork and finally delivery of the vehicle. I feel no pressure when dealing with the sales staff. They seem genuinely intersted in getting you in the right vehicle (new or used) for the price you can afford. Ciocca has a great bunch of guys there to help you. I felt very comfortable making the deal each time. I would have no problem recommending them to a friend and plan on using them myself in the future.

iceman6872

Apr 26, 2012

My experience with Ciocca Honda was simply WONDERFUL!! The staff were all extremely friendly towards me and I couldn't have asked for better. The guy who sold me my car, Morgan Reynolds, was ABSOLUTELY hands down the best salesman I have dealt with when it comes to cars. He was extremely knowledgeable about the car I wanted and treated me like he knew me for years. Thanks to him and Andrew Wallett working their butts off to get me financed, I was able to get the car that I wanted all by myself!! I HIGHLY recommend Ciocca Honda for anybody looking to buy a car, these guys know what they're doing! :-)Devon Cover

lynn1950

Apr 26, 2012

Morgan Reynolds was terrific in helping me purchase my car.He was very knowledgeable about the vehicle and very nice and proffesional.Being a woman (and an older one at that ) I have been to many dealers that more or less talked down to me.Morgan treated me like I felt he should have.Then there was Matt Cole,he was very pleasat to deal with also and very generous.And finally there was Anthony Reagle, he was very nice to deal with and also was a big help with everything.I would very much recemend this dealership but especially Morgan for the wonderful treatment and service I received at CIOCCA HONDA.Good luck to all of you. Lynn Wolfe

Slink2me

Apr 23, 2012

I would recommend this dealership because everyone is very friendly and they treat you like they have known you for years. When you walk in everyone greets you and shakes your hand. They also make sure you get the help you need. And if your there for hours, they make it seem like only minutes. Honda is an excellent choice for a vehicle.

Kathy

Apr 22, 2012

Accommodating and knowledgeable staff. I knew what I wanted and the staff helped to expedite my purchase in a timely manner.

mom1421

Apr 19, 2012

Our buying experience at Ciocca was amazing. Morgan was very knowledgeable and answered every question we came up with. His information is what led us to buy our Pilot.

Teresa Gonzalez

Apr 16, 2012

We were very pleased with our buying experience at Ciocca Honda. Morgan Reynolds was extremely professional, helpful and knowledgeable. All of the staff were very friendly and we are very happy with our purchase of a new CRV.

pscoulter

Apr 14, 2012

The people at Ciocca bent over backwards to help me. I am still singing their praises. I have recommended them to all my friends. Keep up the great customer service :)

tinaklinger

Apr 14, 2012

I had a very good experience working with Morgan Reynolds ,When I decided to trade in my car He Went above and beyond to help me find the right car for me .I would defiantly recommend he to all my family and friends . For my next Honda I would defiantly go back

Jude3113

Apr 6, 2012

My experience was very good. When I explained to Morgan that I had just started looking, he answered any questions that I had, asked what type of car and features I might be interested in but gave me space to just look around . He wasn't at all pushy.

kitkatkell

Mar 28, 2012

We had a great experience at Ciocca Honda. Mark was great. Not too pushy, which is what we were looking for. Thanks for a great experience!

A18lee

Mar 27, 2012

This sale started out with texting Megan who was very nice and I had someone waiting to help when I got to the dealership. I had the Pleasure of dealing with Tony once I got there and this transaction was smooth, he listened and made it easy for me to get what I wanted.

Malaka23

Mar 26, 2012

Great service. Great people and very kind people. They worked hard toReach my satisfaction for the type of car I wanted. They made sure the car was ready and the sale went smoothly.

bsmith5667

Mar 25, 2012

I thought my car was worth a little more; however, when I tried at other dealers they gave me the same trade in pirce. Maybe we always think our things are worth more than they really are.

rwolpert29

Mar 24, 2012

I had a great experience with all the Ciocca employees I met. The quoted price by Megan was the best I had found in my search and Matt, Tony, Anthony, and Andrew were wonderfully patient with us as we arrived late in the day to complete the sale. Everyone was wonderful. I am so happy with my first car buying experience w/Ciocca. Thank you!

Frances Smith

Mar 23, 2012

We enjoyed working with Tony. He was very professional and courteous. We would highly recommend him to anyone searching for a new or used car/suv.Thank you for making our car buying experience pleasant.Fran & Jeff Smith

Big240sx

Mar 22, 2012

Well, for starters our rep did not tell us or go over with us about the fact that you can have extra insurance on your vehicle and we did not find out until we already had the printed check. we were unable to buy more of the insurance protections because we were not ready to make an additional investment and were not allowed to buy it at another time. So its pretty hard to go get more money for such a thing at 730 at night when the banks are closed. Then they placed the wrong license plate on the vehicle. They were also very uninformed about the vehicle and had to be corrected on most of the features and equipment. The worst part was the insurance it would have been great to have but unfortunately we were not allowed to come back another day with more cash and could not purchase enough on a credit card because they said they could only accept so much. It is very difficult to deal with that. No actions at all were taken to accommodate their mistakes.

ffengar

Mar 18, 2012

Of my more than 50 new car purchases, over my lifetime, my over all experience was one of the very best. Right price, fair trade & good finance rate.

hraudet

Mar 1, 2012

Ciocca Honda and Megan Barto did an excellent job at providing great service and an appealing price for my new 2012 Honda Civic. I simply walked in with the mind set of just test driving a Civic, even though I planned on buying one in the next few days. Megan was outgoing and enthusiastic about meeting with me one-on-one and giving me her undivided attention. Her knowledge on the vehicle and safety features was perfect. Not once did she mention money or pressure me into buying the car. After driving the car and working with Megan, I was ready to buy. I mentioned the price I wanted to pay and Ciocca came back with even better offer. No haggling, NO STRESS and easy financing had me walking out with a brand new 2012 Honda Civic. This was a piece of cake compared to what I experienced at Bobby Rahal Honda. I walked in wanting to test drive and they wanted to talk money first.

DaveWS

Feb 23, 2012

Everyone there From the general mgr. to the salesman were extremely nice & helpfull.The dealership is kept very clean & pleasent.It is a dealership that I would tell everyone about.

username9900

Feb 7, 2012

The salesman is reasonably good. However, his manager is a crook, so is the financial manager.After settle the new car price and sign the purchase agreement, I was sent to the financial manager Mr. Wallett in a small room. Mr. Wallett told me that there are microphone and camera on the ceiling, all our talks are recorded. (Am I a criminal in the interrogation room?) Then he tried to sell me the two years extended warranty for $1925 (Hey, I am buying a Honda which you are so proud of, why do I need this warranty?) Of cause, I refuse to purchase. He became very angry and threw a paper in front of me and asked me to sign it, saying it is the law I have to sign it, otherwise I might sue them for not offering me this opportunity to waste my money. Of cause I refuse to sign this ridiculous paper. Then he was furiously brought the sales manager into the small room. The sale manager threw me another paper and asks me to sign and telling me it is the law that I have to sign. I asked him: by which law? Federal law or state law? Show me the law!! By this point they withdrew and went out to prepare the car I purchased.They were playing the psychological games to put a pressure on me, I hate it.

Buster1990

Jan 17, 2012

From the time we made our first phone call and later email responses with Brian Thomas, I knew my son was on track to buy his Honda Fit with Ciocca Honda. Brian persisted, answered our questions and set us up with an appointment. When we walked into the showroom, We were met by Devan Bradley and his bright smile. Devan has style and is very knowledgeable on the details of the car we had in mind. My son Philip was excited about the Fit, and Devan was great giving him pointers on his Test Drive. Michael Melhorn handled the financial details with us and my son signed the paperwork for his very first car. Thank you everyone at Ciocca Honda. P.S., We got a great deal.

jschintz

Jan 7, 2012

Excellent in every fashion.Professional.Great knowledge.Excellent courtesy.Respectful of time.Trade in and Pricing were presented well and found to be very good.Thanks.

melwood64

Dec 14, 2011

I had a great experience with Ciocca Honda. Joe Barone was thorough, patient and explained everything. I would definitely buy Honda again at Ciocca Honda.

peach257

Dec 11, 2011

Ciocca Honda was very friendly and very easy to work with. They gave me a great deal through the internet. WhenI walked in, I was greeted immediately. They escorted me to a sales represenative. His name was Kurt Underkofler. Very pleasant to work with me. Ciocca Honda worked with me to give me a great deal on a brand new car. I would recommend this dealership to anyone.

j.smith

Nov 27, 2011

Big Cheaters and never trust the customers.We planned to buy the vehicle from Ciocca honda after we finalized the deal with Internet Sales Person(Brian Thomas).I informed Ciocca Honda that we are coming from Virginia before I started to Ciocca Honda. I have given my credit card information as they told they will charge $500 as a security deposit to hold the Vehicle. Once we went to Ciocca Honda, they showed me the vehicle and started the financing process. They pulled mine and my husbands (as a cosigner) credit history. Finally they told us to show our permanent resident card to process the loan. For which, we came back home upon the discussion that we need to revisit the store the coming week as an option showing the Permanent resident cards or financing with my own bank. Once we are back home, we got the loan approved from my local bank and we informed that my bank is ready to finance the vehicle, and starting to Ciocca Honda the next day to complete the purchase. Suddenly financing manager (Mike Loy) told us they have changed their mind and no longer ready to sell the vehicle to me as we are not resident to Harrisburg PA. As a consumer, this is completely unacceptable for me for changing their words after they asked us to make a trip to the store and taking our personal information, pulled our credit history for no reason. After taking our personal information and days of time, they are not supposed to do what they did now with us. When I spoke to Mike on phone, asking you should have to told all these things before we come there on 11/19/2011, he concluded with his harsh words.

Kenneth Lee Davis

Nov 20, 2011

From the initial contact Ciocca Honda made with me...they had me at Hello. Jennie, their on line person was awesome to deal with! Even in her absence, Brian helped answer my questions to the fullest. Once at the dealership; Joe gave me an extrdinary presentaion on what my new Honda is capable of doing. Mind you; I already visited a Honda dealership close to my home...compared their presentation to that of Joe's...they were not in the same league...Joe was 1000 times better. Mike also made me an offer I could not refuse regarding the extended Olympic warranty on my new Honda. Evan after I purchased my vehicle; Joe programed everything inside my vehicle the way I wanted it (bluetooth, XM radio staions, door locks, & Navigation). When Ciocca Honda says they are all about customer service...they mean it...its not just idle words...I'm glad I drove the 90 minutes plus vs the 15 minutes (Honda dealership near my home)to purchase my Honda. I'd do it again in a heartbeat. I advised my co-workers for their future purchases of Honda vehicles or other vehicles Ciocca sells...to give them a chance! They will not be disapionted. Jennie, Brian, Joe, & Mike are truely assets to TEAM CIOCCA HONDA!Ken DAVIS

bobtece

Nov 2, 2011

The most pleasant and helpful experience I have ever had buying a car!Staff were efficient, friendly, attended to ALL details so I would not have to, and took time to explain warranty requirements, how features of the car operate, etc. Truly wonderful!

tboran

Nov 1, 2011

We were not sure we could get the transaction accomplished after work considering there was so much to do but the transaction was hadled efficiently.

Craig Silbert

Oct 29, 2011

This sale began as an internet search for a 2012 Honda Odyssey. The dealership responded in a timely manner, and engaged us with friendly professionalism. The exact make and model was available, and the price they agreed to sell was excellent (well worth the 90 minute drive to the dealership). We were met with friendly service by everyone from the greeting salesman (offering us coffee and a snack) to the finance coordinator, and even the detailer. The car is fantastic, the overall experience was effortless and exceptional. Joe Barone, our salesman, was caring and sincere. He went over every function of the vehicle, and called with a follow-up to be sure we were satisfied. Great Service, highly recommend.

jsmahnken

Oct 24, 2011

Unbelievably great customer service. I bought a used (of course) 1999 Ford Taurus with over 100,000 miles, "as is." I didn't drive the car for a few days, and when I went out to start it again, the battery was dead. I took it to my local Ford dealer and they told me there was nothing wrong with the car. They cleaned the connections, recharged the battery, and sent me on my way. Aftre a couple of idle days, I had the same problem again. Ciocca replaced the battery for free. Well, it happened a third time. Ciocca then towed it in at no cost to me (I live about 40 miles away from the dealership) and tried to repair it (again at no cost to me). When they realized it was an electrical and not a mechanical problem, they found another 1999 Taurus with more features, 20,000 fewer miles, and in like-new condition, and replaced the car I bought. I didn't even have to ask - they did it because they felt I had "been inconvenienced." They even paid to transfer the plates to the new car, etc. (Remember - I bought this car "as is"!)Then I had problems with the second car - all minor, and to be expected in a car of that age (1999). At first, the shift lever wouldn't move unless I used both feet and pushed the pedal nearly to the floor. They fixed that - for free. Then the "service engine soon" light came on. They repaired the car and provided free service - all I paid for was the parts. Keep in mind that I bought the first car "as is" and it had over 100,000 miles when I bought it - they could have told me tough luck, but instead did everything they could to make things right.On the way home, before I had even gone more than a couple of miles, the "service engine soon" light came on again. I called them and brought it back the following day, and this time they even paid for the parts, and were incredibly nice to me. (Turns out there were sensors that had to be replaced at the same time - since they're not Ford dealers, they didn't realize it.) Again, remember - I bought the FIRST car AS IS!!! The car is now running like a dream, looks like a brand new car, has more bells and whistles than I would have put into a new car, and would have sold for about $2,000 more than I paid for the first car - but they never asked for a thing from me except that I come back when I was ready to buy my next car.I bought another used car for my husband the same day I bought the first Taurus for myself, and his car hasn't had any problems at all, so chalk my problems up to the make/model/year/mileage - but nobody gives great customer service like this anymore!If all car dealers were like Mike, Sam, Andy, and everyone else I dealt with at Ciocca, the world would be a better place. Until that time, deal with Ciocca with total confidence - I'm now a customer for life and tell everyone I meet about how wonderful they've been to me. Thanks, and I'll be back when I'm ready for my next car!

fedup123

Oct 12, 2011

I was very disappointed in Ciocca Honda and the 'experience' I had. I traded in a 07 Saturn Sky with very low mileage in excellent cond., no dents, etc. They low balled me on the trade and sold it for quite a profit in a very short period of time. They priced the used 09 Honda Civic coupe i traded for at top dollar that once I got it home was not in top dollar condition. In addition when I went to sign the papers, the agreed amount was $1000.00 short. But since the Sales manager was not there, I was not going to fight about it and just wanted to get out of there. When I went out to look at the car, it was raining and the car was wet so I did not notice 2 small dents in it until I got it home and washed it, in addition to a rather large scratch that they tried to cover up. I called to see if I could get the dents fixed by Ciocca (at their cost) and they said they could get me an appt with the person who repairs their dents, but it would be at my cost. Really.....the customer does not come first as for ciocca to fix those 2 small dents it would have been a drop in the bucket for them, but they would not. So not only was my deal off by 1000.00, but I did not get a car they advertised in excellent cond and sold to me at top dollar. So needless to say, I am not impressed with this dealership and it will be the last Honda I own. Buyer beware!

aclever

Oct 8, 2011

We had a wonderful experience at Ciocca Honda...great people, great family friendly environment and did whatever it took to get us where we needed to be to make purchasing a new car feasible for our needs. We felt like we knew everything we needed to know before making our purchase and they made us feel in a way that we knew we were 100% comfortable in our decision to buy. Thanks Ciocca for a GREAT experience!

bab13

Oct 4, 2011

I purchased a new CR-V from Ciocca about 4 years ago and found them to be the fairest customer oriented Honda dealer in the Harrisburg, Lebanon, Lancaster area. So when I was in the market for another car I knew Ciocca was where I would go. They did not disappoint!! I would rate my latest experience even better than my experience 4 years ago. The staff is friendly, professional and very knowledgeable. I knew specifically what I was looking for and they were very responsive to my needs. There was a complication with my trade in, it was at college with my daughter and they could not see to appraise the trade until the morning of my appointment for the final sale. That did not stop the Ciocca team!! They gave me a tentative appraisal based on information I provided and we worked out the entire deal before they saw the trade-in. At my final sale appointment they were able to physically see the trade-in and even though there was a noticed problem with the trade-in they held to the original trade-in price and we finalized as planned!!! My recent experience was phenomenal and I would recommend Ciocca to anyone and everyone. The Ciocca Team is the greatest!!!

mhf

Sep 14, 2011

After spending too much money on repairing my car, I decided it was time to look at a new one. In spite of the dearth of CR-Vs available due to the earthquake in Japan, Ciocca was able to get us the car we wanted exactly - the color, the model, the price - in a time frame that worked out great. The staff is so attentive. Especially Mark Shellenberger who answered my questions within 5 minutes of my emailing him. I had such a great experience, I fully recommend the dealership. There's no pressure. It's just always "Great News".

toddhuber24

Aug 16, 2011

My wife and I were completely satisfied with our experience at Ciocca Honda. From the salesman that went over our options with us to the manager that signed over our vehicle, everyone was pleasant, helpful, thourough and extremely friendly. Wouldn't hesitate to business there again.-happy customer

mikejake

Aug 1, 2011

What an amazing car-buying experience. The staff was low-pressure, super friendly, and extremely patient. They provided all the information for my wife and I to make an informed decision about our car purchase. I would highly recommend Ciocca Honda to anyone looking to purchase a Honda. Great dealership.

michaelb1

Jul 23, 2011

I contacted over a dozen dealers looking for a 2011 Honda Touring Elite. The responses I got from the salespeople ranged from arrogance to stupidity. Megan and Joe at Ciocca were the complete opposite. They didn't treat me like I am an idiot like the other dealers. They gave me a very fair deal and didn't try to nickel dime me on anything. Very professional. As a matter of fact the price I got was thousands less than other dealers were asking. One dealer wanted MSRP +$1000! Who would pay that? I like to do as much of the transaction as possible via email and then just show up to the dealer to sign the papers. That's exactly what I did here. I was in and out of the dealership in 2 hours and that included processing a trade-in vehicle, inspecting the features and condition of the new vehicle, signing all paperwork, etc. Many other dealers at some point or another in the email discussion would basically stop giving me information and say something like "just come in to the dealer and we'll work something out." That is code for "come here so we can get you in our environment and use our high pressure sales tactics on you." Megan and I worked it all out in email except the value of my trade in which has to be physically inspected for obvious reasons. THIS IS HUGE! Every dealer should adopt this mentality. Treat you customers as equals!When I showed up at the dealer Joe took over for Megan and we got right down to it.I turned down the offer to test drive since I was already 100% certain that I wanted to buy that vehicle.It was well worth the 2hr drive from the DC area. I'll definitely buy my next vehicle there.side note: everyone at the dealership was very nice. People that weren't even involved in the sale greeted me with a smile.another side note: I found a small flaw in one of the door panels. I pointed it out and they made arrangements for me to have it fixed by the upholstery guy at my local dealer and send the bill to Ciocca, no hassle.

kptreaster

May 17, 2011

My husband and I went to Ciocca first, primarily because of its location(we live near by). We were greeted right away, by Jude, a friendly and personable sales associate. We immediately told him what we were looking for (Odyssey)and what we wanted in it. He helped us right away. He and another Ciocca associate went to work looking for the color for us. A couple days later we had it. Jude and everyone at Ciocca were very friendly and helpful. I would recommend this dealership to anyone!

waltfly

May 11, 2011

My mother-in-law (70sh) went to Ciocca for inspection, oil change, and tire rotation. I had replaced her windshield wipers the day before and checked the car over. The service department told her she needed new wipers and an "exhaust flush". She declined and was charged $8.50 to clean the 1 day old wipers! She did not get her exhaust flushed though. She also got to sit there for a couple of hours while this was going on. I contacted the manager the next day and was given the "we take care of our customers...they're all like my grandmother...blah, blah, blah..." Typical used car sales pitch. She will never go to Ciocca again. I've told quite a few people the story and they responded with their own stories of bad service and treatment at Ciocca's, so I doubt this is an isolated indecent.

ramblerstwo

May 7, 2011

Great place to buy a car. No pressure and no runaround. No need to barter, they giveyou their best price up front. This is our second Odyssey from Cicocca. Will definetly recommend to friends looking for a vehicle. We were the first sale for oursalesperson (Dave Brandt). He was very professional and I am sure he will have a great career with Cicocca.

BowmanPa

Apr 26, 2011

Over all my Wife and I got a very nice Odyssey but it took like 3 hours till it was all said and done also had to tell them the tires were junk and wanted new tires on it before we bought it. The Dealership was awsome and but they would not budge on the price. They try to talk you in to getting this and that making the price more and if you did not know what you were doing they would slip it in but hey that is was a car salesmen it to do.

cokjm

Apr 22, 2011

Jude lived up to his promise which was to deliver a simple, honest, and hassle free vehicle purchase experience. I asked for a White SUV and he had it sitting right outside the dealership door for a test drive within minutes. Mike in Finance also made the finance process quick and easily understood.During our discussion he told me how very proud he was to be a member of the Ciocca Honda sales team and it really showed in our conversations. I love me CRV. Ciocco Honda is the best

awtsrt99

Apr 6, 2011

The dealership was very friendly and was willing to deal. Once the deal was made I felt rushed as it was near closing time and we were taking the car home. Looking back now all the dials on the dash were not explained. Like what turned what on, turned things up or down, chaning the radio station, using the sirus radio,exactly how the dual heat controls worked etc. The time on the clock was wrong. I was impressed with they called 2 days later to let us know they found a pair of glasses in the old car and would hold them for us.

ShakeandBake

Mar 6, 2011

My wife and I were in the market for a new 2011 Honda Pilot. We checked out Bobby Rahal and Faulkner since they were closer. Bobby Rahal gave us an ok price on a new Pilot, but lousy trade-in value on our Ford. Faulkner didnt respond to my e-mails for a few days, so I automatically ruled them out (if the customer service is lousy via e-mail, I knew it wouldnt get any better). On a whim, I tried Ciocca Honda. We made an appointment for my wife to take her old car up for an appraisal. They were very professional and greeted her by name at the front door. About an hour after she was done, I got a phone call from our salesman, Andrew Wallet, to talk numbers. Right off the bat, he gave us $2000 more for our trade-in than Bobby Rahal. On top of that, he discounted the new Pilot $1600 more than Bobby Rahal. I was ecstatic and the deal was done over the phone without ever meeting Andrew.Approximately 5 days later, Ciocca located the exact Pilot we wanted at another dealer (no charge to us either). On the day we went to pick it up and sign the paperwork, I met Andrew for the first time. Things were going well, until we walked in the finance managers office. The finance manager, Matt, was pleasant and cordial. Then he started to talk about the warranty for the vehicle. I knew right then he was going into his extended warranty pitch. He tried to tell us that the 3year, 36,000 mile warranty didnt protect against much other than manufacturers defects. That the only true warranty on the car was 12months or 12,000 miles. What a crock. He was trashing the bumper to bumper warranty in hopes of luring us into the Vehicle Service Contract. Just another fancy name for the extended warranty. He even went so far as to warn us that because of all the electronics in todays vehicles, the repairs can be extremely costly. Again, trying to push us into the warranty. When all was said and done, he didnt ask us if we were interested in purchasing it (requiring only a yes or no answer). He ASSUMED he had us hook, line and sinker and asked us which one of the plans (Platinum, Gold, Silver or Bronze) he could sign us up for. What a joke. In addition to that, he had the cost of all four plans tied into a new monthly payment for our new vehicle. Its obvious this was done to hide the true cost of the Vehicle Service Contract. Even funnier, the monthly payments were nearly $50 more per month. Apparently, they expected us to pay on that contract for the duration of our loan. So, when I told him NO, things got interesting. He seem shell-shocked. He asked why I didnt want it. He asked for an explanation. When I told him I didnt want it period, that wasnt good enough. He wouldnt take no for an answer. He kept badgering me and asked if I had a bad experience previously. I told him it didnt matter. I said I didnt want it. I told him I dont buy extended warranties for Tvs or applicances and Im not about to start with a vehicle. I told him I dont want any fabric protection or rust inhibitor either. He appeared dumbfounded. I knew this was a huge money-maker for the dealer and probably good commission for Matt too. However, he continued on and persisted wanting to know why we didnt want it. It almost got to the point where my wife and I walked out, but I knew she wanted the Pilot and I felt the deal was right. In the end, I ended up speaking my mind to the General Manager about his finance manager and his overly aggressive sales tactics. In all, Im happy with the sales experience, but feel it was all tainted at the end. My wife and I have not decided if we will be servicing our vehicle there yet.

tolip2011

Mar 2, 2011

My experience with Ciocca was satisfying. I was not hit with a high pressure sales pitch, which I detest, nor was I inundated with sales "gibberish." The sales consultant did not try to steer me to something that I did not want, but rather, listened to what I needed and answered my questions and provided information relative to same. Such a demeanor on the part of the sales consultant is important to me since it establishes credability and I do not want to be bothered with, as noted above, sales gibberish. I must also note that the ammenities offered by Ciocca add to the overall experience.

cgonzalez

Feb 28, 2011

My experience with Ciocca Honda was just wonderful. As I stepped into the dealsership, I was addressed, taken care of and reassured many times over. I was given time to think about my purchase, ask questions, test drive the vehicle, request additonal information and inquire about any printed information that I thought might impact my purchase of the vehicle. Each visit was rewarding and exciting. I lovemy new car!

gtravels

Feb 25, 2011

We recently purchased a new Honda Accord from Ciocca Honda.From start to finish, our experience there was excellent.Our salesperson Mark walked us through the process from beginning to end with knowledge, patience, kindness and a low pressure approach which was greatly appreciated.Everyone we encountered at the dealership was friendly and seemed genuinely happy to be there and to be of assistance. Michael, in the Finance Department, explained all of our paperwork thoroughly, answered all of our questions and didn't pressure us into accepting any extras we weren't interested in. Ciocca delivered on everything promised and we wouldn't hesitate to recommend them to family, friends and colleagues. Although they have a product that I'm sure oftentimes sells itself, they do not take their customers for granted. They took what can be a stressful, unpleasant experience and made it a positive one.Class act all around.

mmoore4764

Feb 25, 2011

This was a first time purchase of Honda and at Ciocca. I could not be more pleased. Mr. Barone and Mr. Cole were extremely helpful and eager to make my purchase a terrific experience. I love my new CR-V and highly recommend Mr. Barone and Mr. Cole and Ciocca Honda.

Autobot

Feb 24, 2011

Ciocco hit a run run! They did everything right to earn my business and make me feel comfortable with purchasing a vehicle. From the friendliness of the staff to the price of the vehicle it was a great experience! I would recommend anyone looking for a new or used vehicle to visit Ciocco Honda.

beetlebeau

Feb 16, 2011

The people at this dealership really make you feel welcome, from the moment you walk in the door. They offer you something to drink, and if the person you came to see is busy at the moment, they make it clear that all of them can help you -- that your time is important, not who is getting the commission. We have purchased both new and used vehicles from them, and it really doesn't matter which you're buying, you're still a VIP to them. I always research my vehicles online first in order to know what the best price should be, but they are still very competitive, even when dealing with this low price, so you know that you really are getting a very good deal. Their customer service does not stop the moment you hand over the cash. They totally go over every detail of the car and make sure you know how everything in the car works. And it still doesn't stop there. When I have taken my car in for service, if I stop in to see my salesman, he still asks me if he can get me something to drink and still makes me feel very welcome! The last vehicle we purchased, we had a problem with our trade at the last moment, and I thought it might create a problem, but Andy (the General Manager) asked me how I would like to handle it, and then said that would be fine! All in all, this is a great car dealership, with really friendly people, that I highly recommend!

kcvestigo

Feb 8, 2011

We had a very pleasant experience dealing with Zenas. He was not pushy, he was knowlegable and kept us informed in the search for my car. He made sure to email us with all options and managed to find us a car that met my expectations, even having to go out of state to find it.

fk1

Feb 4, 2011

Im giving a rating of very poor because of the treatment I received after purchasing my car. I purchased a Honda civic si after much negotiation. Part of the deal was that the dealer would cover the cost of installing an XM radio tuner, as the car did not come with this option. When I picked up my car I was dismayed to discover that the technician who installed the XM system mounted the antenna on the top right corner of the interior side of the windshield. This is not only unsafe but it is such an eye sore and has completely ruined my new car experience. I now have to pay over 100 dollars in order to get this antenna properly mounted. I will absolutely not be recommending Ciocca to friends and family.

jeff2342

Feb 3, 2011

Zach is a very polite and personable young man that my wife and myself were very impressed with. Zach made us feel at home and comfortable almost immediately. Ciocca Honda should feel proud to have Zach with their team! Matt Cole was very informable in his financial advice and information and also made us feel very comfortable. My wife and I are very pleased that we opened a relationship with Ciocca, and look forward to business for years to come! Thank you so much!

jhappyface

Jan 20, 2011

We had been referred by a friend who sent us to Mark. It was bitter cold so not an easy day for looking but he was right with us from the start. We fell in love with our vehicle and, though the process (paperwork etc.) is long, everyone was very friendly and pleasant to do business with.

civsedan10

Jan 7, 2011

Everyone that I dealt with was very nice and personable. My experience overall was just great. This was my first new car purchase so I was a little nervous at first but the way I was treated made me feel comfortable. Thank you to everyone at Ciocca Honda for making my first car buying experience a good one!

huffdady7

Dec 25, 2010

We were only stopping in the dealership to look. We drove away in a new honda!.Still can't believe it! Everyone was very nice and helpful. Zach did a great job.I had never thought that we would lease a vehicle either,but Zach and the others made us realize it was our best option at this point in our lives. Thanks Diana & Gary

sunshineteach

Dec 20, 2010

I have purchased two CRV's from Ciocca Honda and was totally pleased with both experiences as well as the vehicles. The salesmen and the financial management dept were very eager to make this a stressfree activity and did not pressure me in the least. They answered all of my questions,were extremely friendly,gave me a great deal both times, and made certain I understood all aspects of the vehicle before leaving the dealership. They showed a great deal of respect towards me and the decision process I was going through. Both times,I was emailed and phoned to see if the CRV was working properly and if I was pleased with it and the treatment I received from Ciocca. During the year, I also received emails to remind me of scheduled maintenances and just to check in on the vehicle and my experience with it. I also used the service department for the scheduled maintenance appointments and was thoroughly pleased with the service I received.......easy to schedule an appointment, did not have to wait long as the CRV was taken into the service area immediately upon arriving,very efficient, and very friendly. I was treated as a very valued customer. I would highly recommend Ciocca Honda and will return there for my next vehicle in the future.

nealwalmer

Dec 4, 2010

Internet buy. Very direct. Outstanding price. No playing around. Sent price immediately. Answered questions and supplied answers to any questions I had and supplied extra data pricing as requested as we progressed. Smooth, short process. No hassling when I told them I did not want any extra warranties. Would deal here again.

jrtbpt

Dec 1, 2010

I requested internet prices for a Honda Odyssey from several dealers. Although Ciocca Honda is about 65 miles from my home, their quote was the best, and since I already knew the factory invoice price, I didn't have to waste an afternoon negotiating with a salesman. All of the people I met at the dealership were friendly. I would highly recommend this dealer.

MKristyK

Oct 1, 2010

Extremely pleased with all aspects of Ciocca Honda, from sales to service. Traded in my 2005 Pilot (purchased at Ciocca) for a 2011 Pilot. I was treated like a VIP customer the minute I entered the dealership! Never felt pressured, was able to negotiate a budget-friendly deal, and left smiling. Have always used the Ciocca service department, and will continue to use them for all of my 2011 Pilot's needs. Thanks Ciocca, you have another satisfied customer!

MattGL

Aug 30, 2010

I recently purchased a new Honda Pilot from Ciocca Honda in Harrisburg, Pennsylvania. Prior to this purchase, my experience with purchasing cars over my lifetime (I'm 65 years old) has been anything but pleasant. I have always felt high pressured and disrespected.Living in Nebraska but wanting to purchase a car in Pennsylvania (near my vacation cabin), I decided to use the Internet purchasing approach. My demands were simple: the best price possible and all negotiations using e-mail.Starting with four dealerships, I quickly narrowed the search to Ciocca Honda. Their Internet service was truly outstanding. Their response to me was quick, the prite quote for the vehicle was there, and the overall experience during the process exceeded my expectations. The transaction began and ended in a 5-day period.My overall purchasing experience was outstanding. Yes, price and timing of the transaction were great, but the best part of the experience was dealing with Megan Barto. She was super in all aspects, from my initial Internet contact to driving my new Honda off the lot. She handled the Internet contact professionally and timely; she had all the technical information on the vehicle, the available inventory, and the status of the SUV for which I was searching. There was no high pressure or disrespect. I cannot adequately express all the favorable traits she displayed during the transaction.The closing of the deal, lasting approximately an hour, was, again, a pleasant experience going smoothly and quickly with no last-minuute "surprises."The entire staff at Ciocca deserves to be complimented: Megan, Kristie, Michael Melhorn and Joe Barone all performed 110% to make me a satisfied customer! The Ciocca's team met the dealership's mission statement of not meeting customer's expectation but exceeding them. I would highly recommend Ciocca Honda to anyone who wishes to get a fair price as well as a pleasant experience when purchasing a vehicle.GL Matter

newtotown

Jul 18, 2010

My husband and I took our car here for a new battery (the one in the car was dead), state inspection, and emissions. Not only did it take 3 days to complete this work (none of which was anything major), but the price of the service was ridiculous. I have had car batteries replaced before, and never has it cost me almost $200 for that alone. Also, I feel as if they did unnecessary repairs for the inspection. The car passed inspection last year with flying colors, and yet this year, when the car had only had 3000 miles put on it during the year, my inspection somehow cost me a little over $1000 (and this did not include the normal expensive parts like new tires, etc.). Never again will I take my car to this dealership for ANY service. I would rather spend the time to drive the hour back to the place I used to go to in Lancaster that I trust.

angrycarbuyer

Jul 28, 2009

Just bought a used car at retail with nothing wrong with it (so they said). They promised to throw on the inspection (something was wrong with the back seat). Went to a different place for a quick look at the vehicle and said it needed new tires. They said they would do that. Then 3 days after we had the car the check engine light came on and we took it there and they said it needed a new transmission and that we would have to pay for it. The inspection still hasn't been done and it runs out at the end of this month (july)