Clay Cooley Volkswagen of Richardson reviews

CYNTHIA JOHNSON

Aug 5, 2016

I was lucky to talk to Deborah when I called about a car I saw online; she was able to answer all my questions & I felt she truly wanted me to get the RIGHT vehicle. Even though my flight was late I never felt rushed to get paperwork signed & everyone was so helpful.I would gladly recommend Clay Cooley VW to my friends.

MikeUSMC

Aug 1, 2016

I needed a great car/SUV for a great price, with no issues and no dealer mumbo jumbo. Im hard to WOW! And have buyers remorse with dealerships. Not here, i called Chris my salesman and from the start i had a great experience. Chris knows how to take care of customers and Mack did my final paperwork. I was in and out in two hours. I paid what i wanted to pay and they answered all my questions. Thank you to Clay Cooley Volkswagen and the family.

mike

Jul 28, 2016

Samir was great to work with. Everything went smoothly.

Eduardo Andrade

Jul 26, 2016

it was a great expierence deal with Samir and I am very happy with my Jetta

Justin

Jul 25, 2016

My first call to Clay Cooley was with Greg Bryan. I dealt with him throughout the process from start to finish on the purchase of my Certified Pre-Owned vehicle. Greg Bryan was very helpful, honest, knowledgeable and I will definitely use him again if the need arises.

Beth Hauf

Jul 21, 2016

Deborah Woolverton was such a joy to work with. I contacted her about a car I saw online and she spent so much time checking on information I wanted about the car. Upon deciding to potentially buy the car, Deborah jumped through hoops to make sure the car would be available for me when my husband & I drove up from Austin to look at the car. She was honest, accommodating and great to work with when purchasing a new/used car. Thank you!!

Charlie

Jul 21, 2016

Josef was great. It was an easy process and I walked away satisfied

Fernando

Jul 21, 2016

I had a great experience at VW Clay Cooley, I really received a good service while looking for a new car. Samir Parekh Walked me step by step to find my needs and suggested the right mode for me. I will definitely recommend going with him if interested in a VW vehicle

Gloria

Jul 21, 2016

Matt was really nice and helpful, and I liked the vehicle that I am going to buy. One problem that I had was he didn't explain that the written price is not applied to all cash purchase. But, in overall, I am satisfied with the service and purchase.

Nick LaBarba

Jul 20, 2016

matt took the time to get me in the right car at the right price. This guy knows his stuff! I greatly appreciate all his hard work. Thanks again dude!

Robin Lloyd

Jul 20, 2016

Had very good Experience with the dealership . Samir was very helpfull and patient and courteous with me. Highly recommend buying car from Samir at Clay Cooley VW Richardson.

trevor pavelac

Jul 20, 2016

good customer service, dealer was able to work with me

UMESH shah

Jul 20, 2016

We came to look a car for our son, mr. Samir was very helpful and quick. We came in with a car in mind but Samir was helpful in showing us other cars and patience while we walk around the lot asking him questions. We will defiantly recommend this dealership and Samir to our friends and family.

Becky

Jul 19, 2016

My husband and I had a great experience with our sales rep Deborah Woolverton!!!!!

Coretta

Jul 19, 2016

Thank you so much to Deborah Woolverton at Clay Cooley VW of Richardson! The Clay Cooley staff made sure we were well taken care of and the environment was lively and clean. The process was quick and easy with Deborah. I let her know what I wanted and price range of purchase and I was able to get a great deal. I definitely recommend all buyers to purchase your next vehicle with Deborah Woolverton at Clay Cooley VW Richardson!

Dave

Jul 19, 2016

I recently bought a new 2016 GTI from Clay Cooley VW. Josef Puhringer was extremely polite, patient and helpful from first contact and test drive all the way through the sale. No heavy pressure. Very reasonable offer without haggling. A surprisingly pleasurable experience for someone who rarely enjoys buying a car. Would definitely recommend Josef and Clay Cooley VW for anyone considering a VW purchase.

Francisco Sananez

Jul 19, 2016

Just bought a 2016 Tiguan from Matthew Emami atclay cooley volkswagen at richardson. The whole process went smoothly and Matt help throughout the whole thing. Very responsive to questions and always willing to help in anyway possible. Great service overall and the car itself drives beautifully. I would definitely recommend this place and Matt specially.

ReTre

Jul 19, 2016

I received FAR BETTER customer service at Clay Cooley VW than at the previous dealership I visited! I was purchasing my first car, Connie is an amazing sales lady and Mack is the best/funniest finance man! Definitely recommend!! Easy, simple, and fast!! So glad I decided to do business with them!

Sergio Betancourt

Jul 19, 2016

I just bought a 2016 VW GTI. Matthew Emami was awesome. I really recommend this guy and the dealership. Thanks for everything!

MIchele Burford

Jul 18, 2016

I love my Jetta and was very happy with Deborah Woolverton's knowledge of all VW's and other cars as well. She spent a great deal of time with us explaining the product and worked to find us the most equitable deal. The entire Clay Cooley team was a pleasure to work with and I'd buy another car from this dealership in a heartbeat.

Patrick McCarthy

Jul 16, 2016

Great car buying experience. Samir was very helpful, professional and knowledgeable. Highly recommend doing business here. Ask for Samir Parekh.

Bobbyanderson

Jul 14, 2016

Working with Matthew was a great experience. If I had questions they were answered well and at the end of the day I walked out of the dealership with the car I wanted at a great price. I highly recommend this dealership

Jmorris

Jul 10, 2016

I recently purchased a 2013 Cadillac SRV from Clay Cooley VW in Richardson. I worked with Samir Parekh to find out the additional details of the vehicle from what I noticed from the internet ad. Samir was a pleasure to work with. His attitude is positive, professional, and very pleasant. He was quick to respond to any and all questions and ensured we were comfortable with the vehicle and purchase process. If you have a buy a car, go to Clay Cooley VW in Richardson and ask for Samir Parekh!

Norman Waits

Jul 7, 2016

Had a great experience with samir parekh.. He got me a great deal on my new passat and i highly recommend his sales and got me approved with a 1st time buyers program.

James

Jul 3, 2016

Purchased a certified pre owned vehicle from Joseph P. and he could not have been more helpful in getting us the car we wanted, at the right price. The dealership was pretty haggle free and not stressful is reaching a deal. This is the 2nd car purchase we have made at VW Richardson, from Joseph in 2 years, and we will be back in another 2 years, I'm sure of it because of how great Joseph, and the entire dealership conduct business.

ohc

Jul 1, 2016

Josef sold me a certified pre-owned vehicle and it was the most pleasant car buying experience, which can sometimes be a pain!

Brennan

Jun 30, 2016

Samir Parekh was an great resource for me to make an informed decision. He is very knowledgeable about his product and would definitely recommend him. Walked in wanting a used Kia, walked out with a better Passat thanks to Samir's knowledge.

Stephen Hamilton

Jun 30, 2016

Samir was kind and quickly helped me through the process of buying my car. I would recommend friends and family to visit this location for their next car purhcase.

Andy M

Jun 29, 2016

Was very good experience. Highly recommend Doug Lucas.

Cynthia W

Jun 29, 2016

I was looking at cars for my mother, Lucia Perez Sepeda. I stopped in to look at a Jetta and Greg was really great to work with. He followed through with everything he said he would. When I changed my mind and decided to look at the Passat, he was just as helpful and was very nice about all of the time I required to make up my mind. When, at the last moment, we changed car colors, he was very accommodating. I felt like he treated us honestly and didn't waste my time. A few nights prior, I walked off the Honda car lot because I felt they were giving me one price, then changing it when I arrived at the lot.

N/A

May 18, 2016

Traditional car buying process, make an offer wait for the manager to counter... Walk out a get a call back in a day agreeing to the price. Overall the buying process was smooth and I love VW's. Dieselgate aside I think VW's are one of the best kept "secrets". Audi build quality Honda price.

andreluke3500

Apr 6, 2016

I had the honor of working with Josef Puhringer at Clay Cooley VW. From the very beginning he and his staff treated me with respect. My situation wasn't the easiest. Due to recent family and life emergencies I had been struggling with keeping my payments up to date. But they were able to help me overcome those issues and get me into a cheaper car payment that served my immediate needs. They never treated me as if I was a hassle to deal with.I know that I can count on them to put together a financing option that would help me out not only right now but also in the future as my financial situation improves with time. They were able to see that I at one point had tier 1 credit but had been stumbling as of late due to my family situation.The financial manager, Troy McCowan, showed me everything that was available and broke all the numbers down. I look forward to working with them again in the future and I would recommend them to anyone looking for great customer service during their car buying experience.

jettasforever

Feb 19, 2016

We called and made an appointment to look at a low mileage 2013 Jetta. We received an email to confirm. We showed up early test drove the vehicle with the salesman Tyler. On completion of the test drive another salesman approaches us and let us know the car was just sold. WHAT?? We were very frustrated and upset, and not sure how that could have happened when we had a confirmed by email appointment to look at the car. No one called to say that if we wanted them to hold the car, a deposit would be required. The GM wouldn't come and talk to us at all and didn't step in to correct the issue. He could have easily stopped the transaction that was going on in the next office and said that we had made an appointment and had the first right of refusal. Instead, they offered us a 1 year earlier (2012 instead of 2013) car with 13000 additional miles for the same price. Are you kidding me?? After haggling with them, they did drop the price somewhat, I explained for me to feel comfortable about the sale, they would have to match what the other one had (window tinting) for the lower price. Tyler said he will see what he could do (but made no commitment). I left a deposit to hold the car until they could get the car to their lot. For 2 days we couldn't stop thinking about what happened and how that could have been avoided. We bought another Jetta from Volkswagen of Irving (Metro VW - check my positive review). We just didn't feel good about giving our business to AutoNation due to unethical practices. AutoNation, you just lost a customer for life.

ShannaDeBiasi_75090

Oct 19, 2015

I recently purchased my Audi A4 from this dealership. I jwant to recognize the three guys who helped me through the buying process. Chris Purtell & Josh Henderson in sales, and Darren Medeiros who works in the business office. These three guys went out of their way to make sure that my purchase went smoothly. Their customer service is A+. Thanks again guys for a great experience . :-)

cenewsom

Oct 13, 2015

Autonation Volkswagen made the purchase of my Passat TDI a pleasant experience two years ago and the scheduled service has been great as well. The service department has accommodated me whether I scheduled in advance or just dropped by. I would hate to see vehicle recall since I love everything about my car, but I feel confident that this dealership would do their best to satisfy the customer.

cc

Sep 23, 2015

I purchased two cars on the same day from AutoNation Volkswagen Richardson. It had been a long day of looking at cars and from the minute I drove onto the lot, I knew that this dealership was unlike any other I had been to that day.We were helped by THE BEST salesperson I have encountered in all my years of buying cars. Before I even test drove my CC, Concepcion "Connie" Flores, had told me more about the car than I had learned after test driving the same model on other lots.I have to admit that I have never in my entire life walked into a dealership, met the salesperson and thought, "I really hope I like the cars here because I want to buy one from her." THANKS CONNIE!!!!Once we decided on the cars, we met with the Finance team and they were just as informative and helpful.I just took my car back into AutoNation Richardson to have the license plate put on the car, and the customer service experience in the Service Department was just as refreshing. They were courteous and extremely fast. I will be taking my car back to them for as long as I own it.If you are looking for a VW, don't go anywhere else in

mwally

Jun 8, 2015

I have always brought my car to the Richardson dealership when I lived in Richardson. I have moved to Denton and have not found a good place to service my car. I decided to return to Richardson even though it is a longer drive. My service writer, Alex was awesome. He was courteous and professional. We discussed what needed to be done now and he made suggestions for what I should have done on the next visit. Alex was very knowledgeable and explained my service in lay terms. I will be coming back for my future services and will keep Alex as my service adviser.

Austinmac

Apr 22, 2015

DO NOT USE THIS SERVICE DEPARTMENT! Anyone that has rated this place for more than 1 star either hasn't used the service department or doesn't care about their car. I should've looked at the reviews for this place before I took my car there and ruined my brand new car's paint just for a nitrogen tire topoff!I have a brand new mustang with 8000 miles on it and got a nitro fill tire service package with it. With that service package, I can get my tires topped off with nitrogen whenever they get low for free. I got my car from a autonation dealer in fort worth but live in rockwall so this is the closest place to me that does nitrogen fills and I thought that with it being an autonation dealership, they would be reputable (wrong). I had several issues in my time there.1. The guy that drove my car to to back dragged his wet and dirty shoe completely across my door panel trying to get in, I didn't say anything, thinking that that was something minor and that I could hopefully clean it up later and not be able to notice.2. It took 20 minutes to fill 1 tire up! I requested 1 tire be filled and 1 only!3. They come back 20 minutes later and I see that there was a 6-8 inch SCRATCH literally in the MIDDLE OF MY DOOR!!!!! I forgot to mention that I went in on a rain day so my car along with every other car was wet and had beads of water all over it. I always walk my car over visually when I take it to a shop because I don't trust those careless, dang near minimum wage chumps, and for good reason it turns out. There was ironically an area on the door, right where the scratch was, where it had clearly been rubbed by shorts or a rag or SOMETHING, I'm not sure what but it clearly was touched because in the middle of that area that didn't have beaded water at the moment, there was the scratch along with wads of mud. This is right by my drivers door handles so i think i wouldve noticed the mud when I dropped it off and the scratch seeing as I've washed and more importantly waxed my car every weekend since I've had it with the weather permitting. I rubbed it as hard as I could hoping it was just some sort or surface mark but no, it was throu the clear coat. I asked to speak with the service director or some sort of manager and he came out to look at it with me and simply TOLD ME HE WOULD NOT TAKE RESPONSIBILITY FOR THIS!!! I was pissed to say the least before hand, but after he told me this, and I went back and forth with him and he wouldn't be responsible at all no matter what; for his careless employees mistakes. I am seriously furious. My door is going to need to be repainted and with them being irresponsible and being CARELESS ABOUT CUSTOMER SATISFACTION, I'm going to have to get this repainted so I don't have to be reminded of this event and the eyesore they created, everytime I walk out to my new mustang. I wonder if they did it because it was a mustang. I'm not sure why or how it happened. All I know is that it did and it was clear that it happened there being that the car was completely wet and beaded with water then when it came back there was that one spot that had clearly been rubbed by something and left a scratch. I would seriously drive up to 3 extra hours any way if thats what I had to do to avoid going to this service department again. I will never buy a Volkswagen or step foot at another vw dealership again. I hate Volkswagen/Audi even more than I did before this event. All in all, if you care about your car and it's physical appearance even more, DO NOT GO HERE. Spend more time or whatever it takes to go somewhere else.

VWscis

Feb 14, 2015

I had a lot of work done to my car. Very pleased with everyone who handle my car. I will definitely go back. When it's time to trade in I will be back...

rickv1897

Jan 29, 2015

My service rep explained the service my car needed. He also inspected the car to see if anything else was needed. I was fully informed about what was to happen and what was expected. He asked about my transportation to work. I felt that my car was in good hands when I got into the dealer shuttle. James told me to expect a call around noon. Just before noon, he called me to tell me my car was ready. The shuttle returned me to the dealership and my cost was exactly what he told me it would cost. James exceeded my expectation of excellent customer service.

Cathy

Jan 6, 2015

I've always had good service on my Volkswagen. The service advisors answer my questions. They thoroughly inspect my car for any problems. Dependable service.

ENW

Dec 30, 2014

I've had service on my 2010 Volkswagen CC completed at this dealership multiple times and have always had a positive experience. The last time I went, I knew I would need a loaner car, so I let John Holton, my service advisor, know and he had it ready when I arrived. All of the necessary services are fully completed and issues resolved - they even replaced a bulb without me needing to ask for free!I definitely recommend!

Sandy_H

Dec 23, 2014

They were able to get me in on the morning I called, and although she initially thought the car would have to stay over the weekend, it ended up being ready that evening! Couldn't reproduce radio problem, so wil try that again later, but other tire patch was covered by a coupon they had just sent me, along with a free "pit stop" (fluid check, etc). Victoria was great to work with as always...she explains everything and wants to make sure the customer has a great experience!!

toliers

Dec 9, 2014

I've been looking for a Passat SE for a while, and I found it at autonation vw richardson dealership, which scammed me twice in a row within a month. Shenanigan no. 1: On 1/11/2014, I went to autonation vw richardson dealership for the 2014 Passat car with mileage 14k. The final agreed-upon OTD price was $19,300. The manager who made the deal with me was Mr. Chris Denman. $500 was charged on my credit card as a car deposit. I did not have the car loan paperwork with me at the moment. So I put the deposit down because the sales said that a deposit means the car could not be sold to anyone else for as long as a week. The sales told me that I can bring in the car loan paperwork back and he assured me that the car would be held in the lot for me to pick up by then. He then presented me with a purchase agreement on which the price was printed. Both Mr. Chris and I signed. Of course, he very conveniently forgot to give me my copy of the purchase agreement. Well, we would have thought that a verbal agreement and a signed purchase form, with a deposit put down have concluded a purchase contract of a tangible item. Right? Apparently, a shady car dealer would not think so as they dont care about any kind of business ethics on a binding deal. Two business days after, on 12/11/2014, I went back to the dealership with the loan paperwork, only to find out that the car was sold, without even a courtesy call to me. I was upset. So I requested to talk to the sales manager Mr. Christ Demn. To my surprise, he didn't bother to make any effort to explain whatever reason it was for the breach of contact. Instead, he said bye to my face, and that made me frustrated even more. Another sale man Mr. Mike approached me, offering a comparable car with a deep discount to compensate my loss. He seemed very sincere that I decided to give the dealership a second chance. Shenanigan no. 2: 5 days later, Mr. Mike reached out to me on 17/11/2014 to let me know that a 2013 Passat car with mileage 22.3k was up for sale. Another general manager offered to sell me the car for a final OTD price of $18300, I accepted. The dealership had intended to get the car's wheel retouched before I pick it up. So I was told to return on 28/11/2014 to buy the car. Everything seemed smooth. I had the car loan paperwork. The car I wanted was offered to me with a fair price. On 30/11/2014, I arrived the dealership, only to receive another nice surprise. They raised the agreed-upon price for another $500, after they committed to the deal! Did they have sellers remorse or just play games with me? I didn't know. So I asked to speak to the General Manager on site. The sale person told me that he was not there, ah, another good excuse for avoiding a customer and sell the car to someone else for higher margin. I have had enough with this shady car dealer. I'd never buy anything from them and I would tell everyone I know to avoid them. I have filed BBB complaint, and rate a zero star if I could on every single dealership reviewing website.

avandentop

Nov 10, 2014

Every time I come here it's always great service, they are quick and helpful and if I have questions they take the time to answer them.

ScottMcDonald

Oct 21, 2014

I've been coming to AutoNation Volkswagen Richardson for over a decade for the service needs on my VW. Their service prices are noticeably higher than nearby VW service centers, but they do provide critical perks such as drop-off/pickup shuttle service, loaner cars, complementary car washes that keep me coming back. Perhaps the most important reason to keep coming to AutoNation Volkswagen Richardson is the piece of mind knowing that your VW will not just be serviced for the reason you brought it in, but that the multi-point inspection may find items that need to be addressed before they get serious. This dealership often runs service specials which can help with the bill if you time it right.I should also mention that everyone I've worked with at the dealership is courteous and respectful of my time.

smx

Oct 13, 2014

Bad experience. Took me 3 hrs on the phone to have finally an answer, 24 h after I left my car. They gave me a huge list $ 2000 on parts that needed to be change. I did not do it, but went to 2 others garages who confirm that half of the parts did not need to be replace!! really expensive garage.

jrcowboy

Sep 23, 2014

Best buying experience I've ever had in my 53 years! Customer service was THE BEST! Charles in sales and Brandon in parts are two down to earth, people-friendly individuals that I had a real pleasure dealing with--HIGHLY RECOMMEND this place PLUS I'd go to Charles Currier to buy!JRProsper, TX

ssokolyk

Sep 15, 2014

Edmund did the minimum required service, but also noted my worn tires. While my car was in the shop he got my wife where she needed to go. The price was reasonable.

RocketVTX

Jul 7, 2014

It took two full days to replace two sensors and wiring but that's not the worst part. The service advisor actually left on the second day and never called me to tell me the car was ready. The poor woman at the service desk could not get any service advisor to answer the phone. She apologized several times and said it was not acceptable service. So, when I did pick up the car nobody was able to answer questions about the work that has been done. I'm actually going to trade the car so that I never have to deal with Auto Nation VW OF Richardson ever again. This is the third time I have had horrible service from them. They will not call you to give updates. You have to hound e "service advisors" to get an update. And every time, the car just happens to get done at rush hour. Avoid if possible.

kendallgnewman

Jun 2, 2014

I purchased my 2014 VW Jetta SE here in April, and the buying experience was great - couldn't have asked for better. Unfortunately since then, my view of the dealership has done a complete 180. Once my car got to about 1,000 miles, my brakes started making an AWFUL, LOUD noise unlike anything I've ever heard. The only way I know how to describe it is it is as though I have a family of seals, seagulls, or bats following me around wherever I go. The noise is loud enough to hear with the windows up and the radio on, but if you have the windows down you better have some earplugs. It is beyond embarrassing and something I would expect out of a 15 year old hooptie - not a brand new VW. I made a 7 a.m. appointment on Saturday with service advisor Bob King to get my brakes checked out, and he told me before they even took my car to the back that there might not be anything they can do. I of course asked him to elaborate, and I was abruptly told this is just a noise that VWs make but they'll take a look at it. Ok....About 2 1/2 hours in, I decided to check in with Bob to see if he had any news on my brakes. He tells me that everything looks great and there are no issues, as if I'm supposed to be excited about that. I ask, "What do you mean nothing is wrong with my brakes? Why are they making this horrible noise, then?" Bob proceeds to shove a piece of paper at me that apparently explains noises that are normal for VWs to make. Wrong answer. I bought my first VW in 2006 after graduating college, and I have owned them ever since. This new Jetta makes VW #3 for me. I am quite familiar with the cars, and I continue to buy them for a reason. Up until this point, they have always been reliable for me and very fun to drive. I ask Bob if there is someone else I can speak to about my brakes, and he says I am welcome to call VW. Excuse me?!?! *I* am supposed to call VW, about a fault on my brand new car that I bought from *your* dealership?!?! I didn't take that bait, so Bob tells me I am welcome to talk to the service manager. I walk inside, go into the service manager's office, and I immediately apologized because there was a woman in his office and I thought I was interrupting them. It later became apparent that he had a personal relationship with this woman "hanging out" in his office and I wasn't interrupting anything at all. I explained the situation to him, and he also told me there's probably not anything they can do for the brakes. He asked me if he got in my car right then, would it make the noise I'm talking about? I said, "I can't guarantee that, but please take my car to see." He replied, "Oh, so it's not a consistent noise." Excuse me? It's consistent in that it happens all day, every day, throughout the day, independent of the weather, outside temperature, etc. Does it happen 100% of the time though? No! And that's all I was trying to convey because I am not one to embellish details. After that exchange with the service "manager," it became obvious that I wasn't going to get anywhere with the dealership at all so I demanded they give me my car back.My plan? I have started documenting every time my car makes this god awful noise (which is a lot), I am making You Tube videos, and I will not stop until they decide to take my problem seriously. It's the only thing I know to do. I will be heard.

bethi1978

Jun 2, 2014

I would highly recommend AutoNation in Richardson to anyone looking for a new car.Great customer service (not pushy)...I was only "looking" for a vehicle and walked way with a purchase.I have had the car for a month and LOVE it! My salesperson, Josef was the best salesperson I have ever dealt with. Josef listened to what I wanted in a vehicle and fitted me to the Passat!

micaheady

May 19, 2014

Steven Khammanivong was great to work with. Transparent and not pushy at all. I will definitely bring my family here to work with him to buy their next vehicle.

manls101

May 18, 2014

Joseph did an exceptional job helping me find the right car, he worked with me on the price, we test drove several cars, he also had a tiny imperfection fixed that was on the car I ultimately purchased. The rest of the staff was also very nice.

CraigEngle

Apr 30, 2014

Edmond Elder was a very professional and friendly employee. He took care of my car in a timely manor, and helped me with any questions that I had.

armicady

Apr 24, 2014

Tie Johnson is an excellent service representative! It has always been a great experience every time I have taken my car to be serviced. She is always courteous and efficient. She is indeed a great asset!

ezenbrowntown

Apr 7, 2014

Very friendly dealership and staff. No pressure sales tactics, up front and transparent throughout the process. I would highly recommend this dealership to anyone, and would do business with them again.

nikkiruh

Apr 2, 2014

Steve was great. This was my first experience buying a car, and Steve made it seamless! He was very knowledgeable, friendly, and passionate about what he does. He answered my questions and made the experience personal. He was very professional with a great sense of humor. I highly recommend him!

hootan

Apr 1, 2014

Took the car there for a simple oil change, he said two hours, no problem i wait, more than a hour later he comes back and says it will be four more hours maybe to the end of working day!!! his respond to my surprise was that he can bring me the car back. wasted half of my day. never to take my car there, and for everyone out there save your time and go else where, at auto Nation Volkswagen at Richardson, TX you get German engineer car with half xxx service quality.

sarals24

Mar 31, 2014

It was great and super easy! They worked with me on the price we wanted and I took advantage of the Lease trade in deal they offered, which worked out really well. Steve was great!

bobpeterson

Mar 25, 2014

Great service. Listened to what we wanted and worked with us to complete satisfaction. Josef took a lot of time to answer all our questions and did not pressure us. Very easy to work with. A very pleasant experience. We got the perfect car for us.

winwell

Mar 12, 2014

Tie Johnson ALWAYS goes above and beyond to keep me happy!! I hope Autonation realizes what a GREAT service writer she is!! I will continue to go Tie for all my service needs.

icycalm1974

Mar 10, 2014

It was very easy working with Donnie. He was very courteous and accomodating. The car had few minor issues, but Donnie worked to correct all of them. Overall, it was a pleasant experience and I would sure recommend Donnie to others.

jgmz2530

Mar 7, 2014

Everything was great in dealing with Steve Lin and Boardwalk Volkswagen. I would definetly recommend friends and family to Steve, when the chance comes up.

mikialyou

Mar 1, 2014

I am basing my experience from last 2 years 2012 and 2013. I had the worst experience of car service in my life but I keep going back because I put too match money and time for the same service. I sworn not to go back to this place aging but the service they charge me for twice was not fix and I took my chance to go back to this dreadful place.To my surprise I found it to be completely different place the manager behind the counter last year I couldnt find a manager over the phone and I have to go to the car dear side for help.Now because of Derek Johnson I will go back and recommend others to use the service.

lili198847

Feb 25, 2014

Steve Lin is a very good person, he helps me to buy my first new car.I would recommend this Autonation dealer to my friends.

slembree

Feb 17, 2014

This is my 2nd purchase from this location. Both times, Steve and Mike made it a very friendly and comfortable experience, from the sales process through the finance paperwork. Thank you!

jjacaruso1

Feb 9, 2014

Being able to agree on a price for the car I wanted was only the first step in a positive buying experience. Steve Lin was as responsive to my online inquiries as he was over the phone. He took additional photos of the vehicle, procured and sent a copy of the original window sticker.Buying a vehicle online, out of state, having to fly out, purchase it, and drive it home was a first for me so there was considerable trepidation involved.Steve picked me up at DFW, took me to lunch, and made sure everything went quickly and smoothly so I could begin the long drive home.When you have salesmen who care about their customers you have the recipe for success.

yiyuan

Feb 7, 2014

satisfy in general and make me easier to purchase my first new car.Steve is so nice and professional to provide proper solutions to me which makes me more comfortable.

nikilange

Feb 7, 2014

I entered a request for a test drive around 8 pm and received an immediate response from a live person. I was immediately greeted when I entered and not by sales people standing around like sharks. My salesperson was ready for me even though I got there 45 minutes early.I never once felt like I was being taken advantage of. Everything was very clear and easy. I didn't feel pressured. Everyone was very friendly, humorous and personable.Steve Lin was very knowledgeable of the vehicle. He was able to quickly show me how to use all the features. He even helped me move the ridiculous amount of stuff from my old car to my new car. I was in and out in less than 4 hours.

1adrian

Feb 3, 2014

I bought a new jetta in May this year and I am very happy with the car but not with Autonation.This dealer has dishonest people working in there.I was told that i get a very good deal and on top of that a FREE CARWASH FOR LIFE.Well I've just found out Today that they lied to me when i went up there to get my car washed.This is one of the reasons i bought the car from here and that I live in Plano.It made sense at the time even though I had a better,cheaper offer from a VW dealer in Arlington.Tony Ventura the sales manager and Mustafa,the salesman said that if i live in plano,it makes sense to buy it from here,in case i need anything,it's really close plus i get FREE CARWASH FOR LIFE so overtime it will be a better deal to buy it from them not Arlington Vw dealer.Today I went up there to talk to the GM,she wasn't available but i did talk to Tony Ventura so when I confronted him about the lie he sold me a few months ago,he got really mad and asked me to GO NOW.Save yourself the headache and from rude people and go buy Vw from a different dealership.

michgentry

Feb 2, 2014

Each time I visit Autonation Volkswagen of Richardson, I always get the best service possible. They listen to what I need done, they only check/do what I ask, they don't go overboard trying to sell me what I don't need. They are just nice, friendly, professional people and I get a great experience each time I come in

bobspics

Feb 1, 2014

The front seat on my auto required repairs. I brought the car in and was informed that it was not a warranted item. The service Manager sent photos in to VW for their approval. VW offered to pick up half of the cost. The dealership called when the cover came in and set up an appointment for the repair. Since it was going to be at least 4 hours for the repair, I was provided with a ride home. I was called twice while at home with updates on the cars status, and when it was ready, a car again picked me up at my residence to bring me back to the dealership. The car was ready, washed and cleaned inside, my bill was ready and I was on my way in 10 minutes. Excellent service, timely, and with smiles and greeting from everyone I dealt with.

Metallicfacez

Jan 27, 2014

Our family has purchased 5 cars in the past, and working with Steve is the best car-buying experience that we've had. The primary reason is that Steve does not have the I-got-something-to-hide quality that many sales in our experience exhibited. He is very upfront and transparent about what he/and the car could offer (or the lack thereof). Another thing is that he is very accessible even after hours. We had a few questions after getting the car, and Steve was able to address them very quickly.

akinoye

Jan 20, 2014

Unbelievable deal, extremely honest people for a car dealership.In a short time, l got the best deal, and even when they realized there was a discrepancy in the internet price and the actual price, they gave in to my request. I am extremely satisfied.

Jeremy66shang

Jan 13, 2014

Steve Lin is very friendly and patient to help me pick a car I need, and the price is good for me. Now I have got my car after a few days of waiting for approval. I really like it.

scottflodin

Jan 12, 2014

Bob King vae me excellent service which is why I rated him a 5 in all of the above questions. I will definitely bring my car back to AutoNation Volkswagen Richardson for service. on my Passat.

Ryanhuddleston

Jan 9, 2014

Smooth process- price drew me in, and I bought from AN VW because I felt they were honest and didnt blow smoke up my rear end. Also gave me some great advice about my Gap- HONEST people.

pbrooks05

Jan 6, 2014

I live in the Houston area and found this vehicle online. I have have purchased vehicles from following manufactures Honda, Toyota, Porche, Ford, Land Rover, Lexus and Jeep. This was one of the best car buying experiences I have ever had. I would definitely recommend this dealership to my friends. Thanks for a great experience.

2kstang

Jan 3, 2014

My experience with Stephen was excellent, He was courteous, open to my questions and very knowledgeable! I highly recommend him when making your next VW purchase. Doug Dailey.

dlarmeu

Dec 30, 2013

I arrived at the Service Bay at 12:20 and was told that they may have to order a key for my father's car. Not that they would definitely, but that they might have to order it. 2 hours later they told me, well we have to order the key, oh and the other service to regrind the lenses on the headlights, well the guy who does that is not here today. I was not happy, but said ok, so they said it has been pulled around to be washed and you have to pre-pay for the key.Then the it became totally and utterly absurd. I waited about 20 minutes and went to pre-pay for the key at which time the service tech that was passing by told the cashier that he could not find the car. He began running around the lot looking for the car, and enlisted the sales person who had taken my information to begin with. An hour later, my father's car appeared, during this time I asked several questions. #1 How could you lose a car? Apparently if the panic button on your key does not work they have no way of locating it on the lot---note that I was there to replace a key. Does this sound a little bit like the laziest way to locate cars on a lot or is it me? Next since I had time on my hands I asked the strangest question, how do you not know if you have the key here or if you have to order it? To my shock the cashier said well we do not know until it is pulled around and put on the computer....to which I replied, so you can not tell by the year, make and model that you have to order the key? She said, no because it is done by the vin number....so theoretically it could be the same make, model, and year and you could carry the key to the red one but not the blue one?????? Go Figure!!! Those German engineers are sure well mind blowing! Needless to say, after leaving 3 hours later with nothing accomplished and just ridiculous answers I left to never return.On another note, had they just said we have to order the key, if you step inside and pre-pay we will torture you next week when it arrives, all would have been good. And just a heads up to management, instead of your staff running around baffled by the amount of business that they had during the week between Christmas and New Years, you might should give them a heads up. Like people are on vacation, and so they do not have to miss work or take a sick day to have their cars checked out, we might be busy.... just a thought I mean it would be like not warning the staff a Nordstrom that the day after Christmas was going to be a bit on the busy side. The staff were overwhelmed, befuddled and a bit on the bewildered side for my fabulous three hour observation.

ScottMcDonald

Dec 23, 2013

Although services are consistently more expensive than a local service shops, amenities such as shuttle service and a car wash make the convenience worthwhile. Ever since the change from Boardwalk to Autonation the service, convenience and courtesy has been pretty remarkable.

mjcolvin

Dec 19, 2013

My experience in purchasing my new car was straightforward and not at all pressured. Steve was both knowledgeable and personable. All in all a very smooth transaction.

s1m2shafer

Nov 25, 2013

I really like the dealer's website. It is very user friendly so that you can schedule the service for your car & also schedule a shuttle. I was able to schedule my car's first service on a work day which is very convinent for me. I was greeted as soon as I arrived at 7:00 A.M. by a very chiper person who took my information within about 5 minutes, & then she helped me with getting a shuttle to work. I was at my place of business by 7:15 A.M. which gave me plenty of time to get my breakfast. :):):) My service advisor, Pete Nicholson, kept me updated on the service of my car & answered all of my various questions & made sure that I had a shuttle to pick me up at the end of my workday. :):):)

vanson

Nov 19, 2013

Steve Lin is very good man and comfortable to talk with. He is perfect sale man and understand the ideas of costumer withe his good experiences . He explained layout more details of dealership and vehicle that costumer wishes to purchase.AutoNation Volkswagen Richardson is very good place to shop and trust to work with.

ndhines

Nov 16, 2013

I wasn't expecting a new car until Gary mentioned it, but he went ABOVE AND BEYOND to make sure I received a new car in a timely manner and it was everything I said I wanted. The process was trouble-free and flawless, and all experts were on-hand to work with me as needed.

Freddeike

Nov 13, 2013

Terry Granger did an excellent job in taking care of my service needs. He kept me informed of the service progress, and met our delivery date as promised. He made me aware of all charges for the repairs and followed up on our extended maintenance policy. I highly recommend this dealership for all of your service needs.

joeydeans

Nov 11, 2013

Donnie was a pleasure to work with and found the exact model of car with the options I was looking for. The transaction was smooth and quick and I would Highly recommend Volkswagen Richardson and Donnie. I had purchased my previous GTI through this same dealership and the Service Dept is second to none. Terry Granger has taken care of me and made me feel important.

aram954

Nov 9, 2013

It was by far my best car buying experience to date. I found the car I liked we test drove it and in a couple of hours I was on my way. Will definitely be back for my next car.

rudypeev

Nov 4, 2013

Gary found the perfect car for me and had me in it and on my way within just a couple of hours! Could not imagine faster and better service Anywhere else!

barthermer

Oct 29, 2013

Everyone with car trouble hopes to find a car shop they trust. Im 52 years (young) and since my early twenties, Id always been told the LAST place to take your car for service is the Dealer. Ive always relied friends and relatives for references for the best neighborhood mechanic, because their labor is typically HALF of what a dealer will charge and they NEVER treat you like youre just another number in the assembly line. But my confidence in Dealership Service Centers was COMPLETELY restored when I stumbled into AutoNation Volkswagen in Richardson and met Pete Nicholson and his service manager Steve Mulholland. I have since been back three times over the years to service my 2006 Jetta, and time and time again these guys continue to blow me away. Not only is their customer service over-the-top, our family mechanic of 10 years couldnt even match their prices ok, ONCE when I needed repairs they were $45 dollars higher than our family mechanic, but in fairness, our mechanic said in order to beat AutoNations bid, he would have to use aftermarket parts. I love Eddie, and my family still uses him for their Hondas & Toyota, but I figured if the DEALER is only $45-$50 more and Im getting Volkswagen parts installed by Volkswagen certified mechanics it was worth the difference! Its important to remember you're not just paying for the cost of the parts and the time it takes to install them, you're also paying for the technical expertise of the technician. The last time I went to AutoNation was 3 weeks ago, because my air-conditioner quit working. I thought it was the compressor or blower fan, but it was far worse. I needed new belts; new hoses, a new Air-conditioning control switch and the mount that held the radiator had broken lose. I checked around, and the best price I could find was nearly $1,600 my family just didnt have it. Pete and Steve knew my family and I were financially challenged that particular month, but refused to let me drive around in the Texas Heat without air-conditioning. The shop was slammed at the time and they needed to run a full diagnostic on my vehicle. They told me they would need me to leave the car for a few days. Even though they had an Enterprise Rent-a-Car next door, they gave me a Demo to drive for the 10 plus days they had it in the shop, which save my family hundreds of dollars in rent-a-car charges. But the icing on the cake, was they were able to do the repairs for just under $1,100!! If you have a Volkswagen, take it to AutoNation and ask for Pete Nicholson, then go inside the Service Center lobby and shake hands with the Service Manager, Steve Mulholland. His door is ALWAYS open and they are the nicest and most professional neighborhood mechanics youll ever meet it just so happens they work in a Dealership. My name is Bart Hermer and I am an AutoNation Customer for life.

ArielZhang

Oct 21, 2013

Steve is very great! He is so patient and kind that he is always ready to answer me all the questions about the car. Also, he got everything well prepared before I went to your company as I required so that I could save a lot of time. He is definitely a good salesman and you should be proud of him!

LLPooleJ

Oct 21, 2013

Not five minutes after I send in an email asking about pricing on a lease, Steve Lin called and appointment was set up for the following morning. He has a great sense of humor and went out of his way to accommodate my schedule, my questions and any test drives I wanted to make. Steve also made the process hassle-free and explained everything clearly. I am thrilled with my new Jetta SE and would recommend Steve to anyone looking to purchase a vehicle from AutoNation Richardson.

Alicea71

Oct 17, 2013

This was simply the best vehicle purchase experience that I have encountered in all my years, and that great experience was provided by Gary Blakley. He is a true gentleman and arguably one of the best sales consultants you would ever encounter. Simply by the way he listens to your needs and shares his experiences and knowledge as if you were part of his family.The Volkswagen dealership at Richardson by far was clean and organized. The employees are really friendly. The vehicle I test drove was super clean in and out. I really thought I was driving a brand new vehicle. The vehicle was a certified Volkswagen Jetta and after consulting with Gary, it made total sense to buy a certified vehicle that had a warranty and was inspected by certified Volkswagen mechanics. I found the same vehicle cheaper at an independent dealership but with higher mileage, no warranty and not in pristine condition as the one I test drove at the Richardson dealership. As my grandfather would say, A penny wise, a dollar foolish.The sales experience does not end with the signing of the financial paper work in which the financial person named Mustafa was kind and knowledgeable, but after the financial paper work was completed, there was a young gentleman who showed us to our car and answered any questions we had with the vehicle options and setup my mobile phone to the vehicles Bluetooth phone system.To top it off, I get a call from Gary on the weekend just to check to see how the vehicle and I were doing. I totally recommend this dealership and Gary Blakley!

RNjoroge4

Oct 16, 2013

Frank Brown was great when I brought in my VW CC for service. He went over and beyond to make me feel at home and well served. Excellent job keep it up.

DarrenOswald

Oct 11, 2013

From first contact via the internet, to driving away, Steve was a delight. Even more so when I met him in person. The whole experience with this location was warm and friendly. Very inviting staff and plenty of smiles to go around. I look forward to returning to the dealership for my free car washes and for any needs, should they arise. Totally pleased.

gale4747

Oct 7, 2013

Gary BlakeyWOW what a GREAT person. Gary takes care of me.I will not go to anyone else.He is outgoing and reliable Gary will go the extra mile and more.He should be a trainer for all your salespeople. He should be paid more than any of your other salespeopleGary Blakley is the very BEST.. Thanks you Mevelyn Mendoza

cenewsom

Oct 1, 2013

I came to the dealership with the intent of driving a Passat TDI and at least one other car. Steve Lin was so thorough in covering the features of the car and the benefits of the dealership, he gave me so many reasons to buy this car from this dealer that I didn't leave until making a deal.As an owner of an '06 Jetta TDI, I was already a fan, but Steve and his team really made it easy to say yes.

tio4226

Sep 30, 2013

Bought Porsche Cayenne from AutoNation through Steve Lin and Donnie Baldwin. Great car buying experience; both are very friendly and accommodating and will recommend to friend and family.

JSFARR

Sep 23, 2013

Simply EXCELLENT! You will never find a better experience! Ask for Gary Blakley and he will give many years of knowledge and expertise. This is my first VW and I'm hooked! Thank you!!!!!

cbc2143

Aug 25, 2013

On July 29, 2013 I took my 06 Jetta in because it had a hesitation in it. The service was performed great to my satisfaction and I was told that I had an exhaust system leak in the EGR Cooler also told it was not an emergency and when the hole got big enough a light would come on in the dash panel and it would be time to get it fixed.. the price would be approx. $1150.00. On about Aug 13 I received a call from Jim Wilson who said he was with AutoNation and he had worked a special for me to get my car fixed for $658.00 plus tax and that it would take approx. 2 hours. I took the vehicle into the dealer on Aug 20th. at 10:30am at 1:30pm I ask if my car was about fixed and was told by Mr. King that it would be about 2 more hours. Mr. King also said Mr. Wilson did not know how many hours this would take. I received my carat 4pm and the work order said: "Removed and replaced EGR Cooler test drove vehicle after repairs. MIL was caused by intake flap motor Tech set basic settings on it. it may need intake flap motor. I left the dealership and on the way home the light came on again on the dash. I returned to the dealer at 4:30 and was then told the intake flap motor needed to be replaced which was done at a reduced cost of $264.47 by Mr. King. I left the car and was given a car to drive home. when I picked my car up the next morning at 11am it was so hot that I could not touch anything inside. I thought the heated seats had been left on. I have never been in a vehicle so hot. I find it very strange that I was told when the light comes on in the dash it will be necessary to get it fixed and the intake flap motor not fixed at that time. I do not fill I can completely trust what your mechanics tell me. Curtis B Clements

sanday

Aug 16, 2013

While this visit was just "routine service", the service department in general, and Pete in particular, were very considerate of my time. They gave me a detailed explanation of what they would do but, most importantly to me, gave me a good time estimate of "how long it would take" giving me the information to make decisions about when to do the work and whether or not to wait onsite.The work was completed on time with particular attention to several issues I raised before the service. The car was clean when presented to me and the "next service" steps were also explained.

07Bug

Jul 30, 2013

Jessica Raimo was my service advisor at the time of my visit, she was wonderful! Very upfront and professional, communicated all the time what was happening with my car but more importantly got my car back to me in record time, very fast, efficient and back on the road!Thank you Jessica for taking care of me (and my bug) we love you!Take care!

nnawaz

Jul 10, 2013

I worked with Michael to sell a vehicle to the Dealership and from the moment I started to talk to him I felt he trusted me based on the condition of my vehicle and I really liked that about him. I tried to sell my car on my own online with no good luck however Michael offered me a very competitive price and gave me a price guarantee on it for up to 10 days on my car. When I finally arrived at the dealership I was there no longer than 10 minutes and he was able to review the vehicle from top to bottom and gave me a great offer in no time flat! In summary Michael was very friendly and professional and a true role model leader for the entire dealership to look up to. I would recommend him to anyone looking to trade or sell their vehicle too.

sjohnson19

Jul 10, 2013

Very easy and smoother transaction. The process felt very transparent and sales person was excellent!!!!!! He was very accommodating and did not pressure us in any way.

Raphaelle

Jun 30, 2013

I moved from California and had been taking my car to the same dealership since I bought it. The service was exceptional there and I was concerned about finding a place in the DFW area. I initially to my car to AutoNation Park Cities off of Lemmon and I would NEVER go there again. The first time I took my car it was for an issue which Park Cities had attempted to fix three times and charged me every time they got it wrong. Everyone was very nice, professional and considerate of my time and the money I had already spent at a separate dealership. I've been at least six or seven times since my first time a couple of years ago and every time, the experience has been consistent. You will definitely feel that they care that you know you are on the road in a safe and reliable vehicle. They always ensure you have transportation to and from the service as well as while your car is being serviced. They have always been professional and courteous. I have never felt overcharged and they have always been upfront and clear on all charges prior to any work being done. Additionally (and I have had a good amount of work done on my car) they have always managed to stay within the initial estimate. Nothing worse than being told that the car will be $500 then two to three calls later you end up picking up your car and paying $1200. I would and have referred people to this dealership and would continue to do so.

russelltexas

Jun 21, 2013

First of all, this dealership is by far the best VW dealership in the DFW metroplex - it's the cleanest, nicest, has a great selection, and the staff are all very supportive and genuine. Nothing about this place is sketchy or uncomfortable. I actually feel like it's a place where I can relax and think things through - the environment removes the most basic of anxiety that comes with purchasing a new or used vehicle.Second, Josef Puhringer is the best sales consultant. He is a very calm, classy person to get to know and do business with. He does not rush you, yet he will quickly work very hard for you at focusing in to what you value in a car. He knows how to find you something that you will truly love for years to come. He is patient and will truly be your advocate. He completely takes away the anxiety of making a big decision like buying a new car. He's been doing this for a long time, knows the VW cars & brand for decades, and is a foremost expert on all things German. I highly recommend asking for him as you cannot go wrong with this location and will truly love having found Josef - you will thank me later!Off enjoying my new Passat - a great feat of engineering, thank you Josef!

zdmendenhall

Jun 19, 2013

Great car buying experience. Quick and hassle-free. I was in the dealership for approximately 33 minutes. The car was clean and available for a test drive. My salesperson, Donnie Baldwin, was friendly, efficient, and knowledgeable.

fcmerritt

Jun 17, 2013

I bought a used Honda & extended warranty at another AutoNation dealership farther from my home. I was told to take it here for oil changes since it was the AutoNation dealership nearest my home. When I called for an appointment I was asked to be there in an hour. When I arrived Jessica greeted me & said it would take a little longer since I had a Honda & they would have to get my parts. She said I should have called a day before! I explained that I had called & been told to come now. I asked how long & she said an hour. I'd already dropped what I was doing & driven there, so I said I'd wait. Over 2 hours later my car was finally ready. I should have asked the price in advance. I didn't expect an oil change to cost $100.94. That included a free tire rotation & car wash. Discount Tire would have rotated my tires free. (Yes, even though I didn't buy them there I've been a good customer for years & they'll take care of me.) I could have taken care of the car wash at Star Car Wash myself for $5 or paid $15 & had it done for me. I felt I was held up, but my mistake for not asking the price in advance. Then after I left I discovered they didn't reset my oil life feature, oil was spilled all over under my hood, & according to my receipt the wrong oil was used! My son did some checking & found out that my first oil change with my warranty was supposed to be free. (They had pulled up my warranty information & should have known.) He went back with me and got the other issues taken care of. The service manager was very nice & did get the problems corrected. He explained that they are a Volkswagen dealership and aren't equipped to take care of Hondas. Why didn't they just tell me that to start with? I would have gone elsewhere. So I wouldn't recommend anyone go there for service with a car other than a Volkswagen.

Chavis122

Jun 16, 2013

William Tilt was very friendly, very professional. He offered us water after a very long day of test driving and paper work. Even after we had finished with him and we were in a different building, he still was attending to us. AutoNation you have a great employer. William Tilt thank you for a wonderful experience.Irene Chavez

charberan123

Jun 15, 2013

Gary Bentley gave us the best experience we have ever had buying a new car. We will recommend him to our friends and family. We are extremely pleased. He gave us exemplary service and outshone the competition by 800%. Yall need to give that man a raise.Charlotte Beran

PineappleMan

Jun 11, 2013

I purchased a new VW Toureg from this dealership. The purchase experience was great. I love the car. I was treated very well. Service after the sale was weak. They never called me to let me know the part was in or not so when its the day that my appointment was scheduled, I call and they dont know anything about it. I talked to 3 different people and every time i have to repeat my story and what i need. This was frustrating to me because I live an hour away from this dealership and I blocked off my day to bring the car in and when its time, they don't know anything about my appointment or the reason for it. When I was there the first time they needed to inspect the car, everyone seemed so busy and out of order. They seemed rushed and running around and 3 people I spoke to, although i had to tell them all the same thing, none of them seemed to have time to listen to me. Of course they will not know what I am here for the second time, because the first time they were all too busy to take the time to listen to me, care for my concern, and appreciate my appointment and the fact I came to service my car at their location. I dont want to single out one person in the service department, because it seemed like a culture of busy flustered workers.. perhaps 3 very busy people all ask if I had been helped but no one really helped me. Oh and before leaving they ask me to give them a good score on their email survey, which I did last time.

Crochet2U

Jun 10, 2013

Greeted by the friendliest salesperson I've experienced in a long time. He is very knowledgable and helpful with questions. Dealership was very clean. Felt like V.I.P. at dealership. Was offered something to drink several times during visit. This is our first VW and I plan to continue a relationship with this dealership and salesperson. My situation was not idea as I was upside down on another car, but Gary worked with us and we feel that we made a good deal that wasn't as painful as a deal another VW dealership offered previously. Although their space is limited at dealership, I would highly recommend taking the time to check them out and ask for Gary Blakley.

KellyHyde

Jun 9, 2013

I stopped by this store just to look around and see what they had to offer. I have been driving domestic trucks for the last 16 years. Josef was extremely knowledgeable and helpful. He let me sit in a few cars in the showroom to see what I liked and determine what fits me. I was able to take a couple of cars on test drive and found one I really liked.Josef was very professional during the transaction process and I am very pleased with my purchase.

Rick.Morrill

Jun 7, 2013

William is the best! I've never had a sales person or a dealership work so hard to earn my business, and the service after the sale has been the best!

ricpeu

Jun 7, 2013

My wife and stopped by the dealership on a whim just to look at the new Beetles. We were greeted Josef Puhringer who agreed to answer any of our questions. We explained to Josef that we were just looking. Josef took the time to show us around and was very knowledgable about the product. He offered test drives of any of the cars we had an interest in and put no pressure on us what so ever about "would we buy the car today if it was priced right" etc. it was obvious Josef knew his product and its value.We ended up deciding on an EOS. Josef worked with his management to come to the terms we wanted and has provided all the assistance after the sale we could hope for, usually more then we expected.If your in the market for a Volkswagon vehicle, we would definatly recommend asking for Josef Puhringer.

SavEli13

Jun 4, 2013

Josef Puhringer was my sales representative when I leased my Jetta last weekend and I have never had such a great experience getting into a new vehicle. Josef was not only courteous, and professional, he was also extremely knowledgeable and made my experience at AutoNation Volkswagen Richardson pleasant and pressure free. From one consumer to another, if you are interested in a Volkswagen, whether buying or leasing, I highly recommend going into AutoNation Volkswagen Richardson and speaking with Josef.

alliekc1010

Jun 1, 2013

This was my first time buying a car. So, being a first-time buyer, I would have been very upset if the salesman would have been pushy and not knowledgeable. Thankfully, Steve knew what he was talking about and did a great job of making sure I was happy with the decisions I was making. The price was not "great" because the car was slightly over my budget, but I believe the car is worth it. Because I am very picky about waiting and I was really hungry, the waiting time made my overall experience only "good."

jsoheili

May 30, 2013

Gary Blakely is awesome as always. We have purchased our 6th VW with this dealership and with him. We were happy about our purchase even though there are things that I would change about the car we selected (Darker seat, better upgrades such as push start, LED lights and the camera, and the ability to switch out our wheels for a different kind, but we are leasing so I understand). This rating is based on our experience with Gary Blakely and the service men/women we have dealt with with Boardwalk such as Terry and Tie. We just may purchase our 7th car with Gary as well.

jvhill0728

May 29, 2013

Josef was incredibly helpful. I have never bought a car before and he found me exactly what I wanted for exactly what I could afford. I have given his business cards to everyone I know. Er ist wuenderbar!

alan1979

May 26, 2013

Service was great and Anthony was very friendly. I will definatly be coming here again for all of my vehical needs. Keep up the great work!

KimberlyBrown

May 22, 2013

I worked with Jeremy online to select a Jetta and schedule a test drive. He had the car ready and waiting upon my arrival. After a short drive, we talked over the details of my offer and I left a happy customer an hour later. Since this was a 2nd car without a trade, I came back later that night to pick the car up. Jeremy made things quick and simple. A great car buying experience!

mlecklitner

May 22, 2013

I bought my car her in 2002 and they have always been great when I have returned my car for service. I've never had a bad customer service experience and this time was the same. Tie was very friendly and explained everything that was going on. It took a while to get the car back, but we received a lender car, so that was perfectly fine. I know she was making sure the car was in tip top shape and safe to drive. I would highly recommend this dealership for Sales and Service!

tmcgowan

May 21, 2013

Great dealership, fair pricing, great service and good follow-up. What else can you ask for. Service department is very timely, informative and attentive to the customer need to get in and get out.

crayclr

May 21, 2013

Josef was very helpful in finding the right Tiguan for us. He was extremely knowledgable and his attention to detail was superb. The car was for my wife and I was very impressed that he talked mostly to her in determining what we wanted. Josef connected with us very quickly and very well. He worked hard to understand what we were looking for before he tried to show us different car options. He was terrific in allowing us to test drive the car - and was exceptional in pointing out important details about the car. When it came time to discuss the total transaction price (new car value and trade in), he did a great job of discussing what the dealership could do and also in understanding our point of view. All in all, it was a tremendously satisfactory transaction.

Couzelis

May 20, 2013

Bob met me within 1 minute of driving into the service bay. He took my information quickly and professionally. I needed four new tires (I knew exactly the brand and model) and I wanted my alignment checked. I grabbed a complimentary cup of coffee and then settled into one of their comfortable sofas in the customer waiting room. Bob came out about two hours later and reviewed my alignment check. It needed an alignment and Bob said he could give me a $20 discount, which made it reasonable. After discounts, the price of the tires and alignment were competitive with Discount Tire. The tires also came with free rotations and balance for the life of the tires, and free tire replacement for any damage the first year. Very pleased!

jroederer

May 20, 2013

Connie Flores was extremely responsive to my needs and desires regarding my certified pre-owned purchase. She listened to what I wanted and found the perfect Volkswagen for me, which had special features that most did not. They even threw in several features that the vehicle did not have in order to make sure I had every amenity I would want in my new car. I feel like I got a vehicle I will be proud of 5 years down the road and for a price I can be proud to admit to friends as well.

BekahA

May 19, 2013

I was in a head in collision 2 days before entering AutoNation. William was above and beyond kind, patient and sensitive to my needs. This was the absolute best car buying experience in my life.

Kengel7

May 17, 2013

I came to AutoNation Volkswagen in response to an ad listed in Autotrader for a 2010 Ford F 250. As I walked into the dealership, I was immediately greeted by Mr. Donnie Baldwin. He was friendly and solicitous of my wants. He gave me a very thorough review of the vehicle in which I was interested. He was very knowledgeable, and even shared the history he knew of the vehicle. He was not pushy or aggressive in any way, which I appreciate very much. We took a test drive, and he continued to point out various features of the vehicle. When we returned, he asked if I might like to get my trade in vehicle appraised. Donnie made me comfortable in the building as I waited and soon returned with a number I found to be fair.In our dealings on cost, he was very straight forward with me, and did not subject me to numerous trips back and forth to the sales manager. He simply asked me where I needed to be and worked with me to help me get there. Donnie also made a committment to repair a small scratch on the hood of the vehicle, which I appreciated very much.My finance session with Michael Weimer was likewise very pleasant. This usually lengthy process was done as quickly as possible, and explained very clearly and professionally by Mr. Weimer.I would and will recommend this dealership to any of my acquaintances in the market for a car.

cnixon13

May 15, 2013

Purchased a volkswagen beetle a few months ago. The buying experience was very easy, Donald Baldwin was great to work with. The VW has been into the service department twice, once for the 6 week check up and once for a nail in the tire. The staff in the service department was excellent. I'm incredibly happy with AutoNation Volkswagen Richardson.

wesleydunham

May 2, 2013

The quality of attention was especially impressive. Josef listened and understood very clearly my own driving habits, history, and preferences, and then helped find me the car that met those needs. His courtesy and insight throughout enriched the whole experience.

dskel2kdwls

May 1, 2013

Excellent all around dealings. Thank you so very much. Our only negative is we get too many post-purchase surveys but guess that's a function of being satisfied vs someone who needs to express not being satisfied. Keep up the good work. Our Tourage is fabulous.Dara LaForce-Skelton and Douglas Skelton.

rcleveland

Apr 30, 2013

My entire experience was excellent. Working with Josef could not have been a better experience. I would certainly recommend Josef and the dealership to others.

KateWiesmann

Apr 24, 2013

Great service by my Sales Representative-Gary Blakeley. My family has worked with him in the past for 3 different cars before this one. He is one of the reasons that I came to this dealership and wanted to work with him. He worked with me through a few issues that came up with the original car that I signed me lease for and in the end still got me a great car that I enjoy.The leasing/finance representative I worked with( I do not remember his name) I found to be somewhat rude during both of my visits to pick up my car and finalize the paperwork. He seemed annoyed that I asked questions and just wanted me to sign and get out of the dealership. For someone like myself who was making their first lease/purchase on their own I was obviously a little nervous and wanted to make sure I got all the information that I needed and I felt rushed.

michaelgrantz

Apr 24, 2013

Robert was professional in making the appointment for my oil change and greeted me personally upon my arrival. He kept his eye on the process and assisted in the check out process. He verified that my car was clean as a whistle although it was very dirty when I brought it in. He is a professional in every sense of the work.

nnawaz

Apr 23, 2013

I am came to this dealership to buy a new 2013 Passat since I did not get the price I was looking for at a VW dealership in Lewisville. They were not willing to negotiate a single penny below MSRP, I was shocked and I am glad I did not buy from them.I started to look elsewhere and I am so happy I bought a car from Josef Puhringer! I felt like he is the best car salesman on the Planet Earth that has Ever existed PERIOD! From the moment I called the dealership in the morning to talk to sales he was happy to help me find a 2013 Passat that I was looking for. I told him what I wanted and he called me back lightning fast within 5 minutes to tell me he had the vehicle I wanted in stock and ready to sell. I made an appointment to see the car that evening and he even told me they would negotiate on the price even below MSRP and they sure did! I got a great car at a discount price that was fair for both me and the dealership. Josef ALWAYS was very professional, patient, a great attitude and had a big smile on his face for the whole duration of the sale. Once I went through finance Josef gave me a very detailed overview of the vehicle from outside to inside with an excellent explanation of ALL the vehicle features. The next morning I got a follow-up call from Josef to confirm that we were happy with the purchase and I told him yes I was and I will definitely come back and buy my next car from him. Josef treated me with great respect and dignity and he was very humble and more friendly than most people that I have ever met in my life.Bottom Line if your in the DFW area and want to buy a Volkswagen look no further than the Amazing, Superb, Most Excellent Mr Josef Puhringer, a very honest, friendly, and professional Salesman expert on VW.I also wanted to acknowledge the finance gentlemen I believe his name was Darren? and also Darrick and Michael for approving my offer on the car!

zortronica

Apr 22, 2013

This is the second car we've purchased from Josef. And this is the 6th VW I've owned. Our new CC is the latest member of the family. This dealership has the standard car dealer trappings that can be annoying (pushing gap insurance during financing, etc.), but Josef and the rest of the team are reasonable and willing to work with you.The facility is great, the service department is top notch, and we'll be back in the future.

estegw

Apr 20, 2013

Gary Blakley was very good to work with, he was knowledgeable and friendly. We made several visits before purchasing a Jetta, and Gary was very helpful each time.

aminikes

Apr 19, 2013

I am a long time service customer of this dealership. Bob King has kept me coming back from the service side with outstanding service and support. This is the first new vehicle I have purchased from this dealership. My dealing with Gary Blakley has been great. Gary is a true professional and is an asset to your organization. With Bob and Gary at your dealership, I see no reason to shop anywhere else. Thank you.

2013Tiguan

Apr 12, 2013

Gary is very up to date about the Volkswagen autos, we appreciate his through understanding and explanation of the cars we were interested in leasing. The 2013 Tiguan we leased a few weeks ago was a replacement for a 2010 Tiguan and we also have a 2012 CC-RLine. I appreciated the courtesy each time I visit especially the carwashes and his friendliness. We have not had any mechanical problems. But, the efficiency when having oil changes and tire issues taken care has been just great.I would refer Gary Blakley to whoever is interested in the purchase of a used or new carWRMorse Jr & LorraineRichardson TX

alan21279

Apr 10, 2013

I came in back in January and purchased a new VW. Well, I was in an accident in March and my brand new car was totaled. I was so afraid I wouldn't be able to get a new car since I had no down payment, and had just wrecked the car I had just purchased. Gary got me the exact same car that I had purchased back in January, a great deal with no money down, and monthly payments that I am very comfortable with. Thank you again Gary and Anthony for making my experience quick and very satisfying.

macro123

Apr 9, 2013

Thank you for the special treatment and patience with me. I test drove the two vehicles that I was interested in and ended up with the purchase I wanted. Donnie went out of his way to find the right car for me. I am not a very easy person to work with - am "picky" about my cars, but his patience prevailed and I decided to purchase one of the cars he felt was right for me. It was a pleasure to purchase this car.

srwccsport

Apr 9, 2013

Pete Nicholson and every team member at AutoNation Volkswagen in Richardson, TX provides exceptional customer service. It is a delight to do business with them!

mcwashburne

Apr 8, 2013

Great experience overall. 2nd vehicle purchased from this dealership. Love the new ride! I would come here again without hesitation for next vehicle purchase and recomend to all friends interested.

VFranch

Apr 8, 2013

First time I have met and worked with Pete. Another unidentified person came up to me first, when I pulled in and offered to help, however, they went to go get someone (I guess, a Service Advisor). That is when I met Pete, he saw me standing there looking around and he took charge of the situation. I was immediately relieved and pleased. I told Pete why I was there (primarily an oil change) along with some areas of concern that I wanted checked out and priced but not worked on. Pete followed up via my cell later with all of my concerns addressed. I arrived back at VW to pick up my car. Pete saw me in the waiting room and told me everything was done and just needed to do the paper work. I did not wait very long and was pleasantly surprised by Pete's attentiveness (but, not overdoing it :-) ). He was polite and even offered upfront if I wanted my long-time S.A. instead. I politely declined as I wanted to see how Pete would perform (as I already know how GREAT Tie is!) and he performed outstandingly !!

Freddeike

Apr 8, 2013

Tony is an excellent customer service rep. He kept a me informed thru out the day on my service status. He could not have been more helpful and showed his concerns for my auto need. He's a great young man.

xutianyi518

Apr 8, 2013

1 day after i bought a pre-owned passat wagon,i found the rear arm rest is broken and cannot be pulled out.2 weeks later, the warning sign'front parking light failure' goes on and off on my panel,but all the light bulbs works good. 1 month later, check engine light goes on.They ask 1k to fix all the things. Their 60days limited warranty doesn't cover anything.

rwinslow

Apr 5, 2013

Most pleasant car buying experience yet. We found the car online and called before we came to look at it. Steve had the car ready for viewing, so we did not have to wait. Steve was very helpful, answered all our questions, and was not pushy at all. Everyone we interacted with at the dealership was very friendly. I would recommend this dealership and Steve to anyone buying a new car!

thejimp

Apr 5, 2013

I came in with what I thought was a bunch of burned out bulbs. Steve was very helpful and reported to me that my fuse box was fried. He got me a ride to a restaurant so I could have lunch while my car was being fixed. I came back from lunch and my car was ready -- great!

brent2709

Apr 5, 2013

Jeremy was very informative, helpful, and easy to talk to about my used car purchase. He was never pushy or overbearing, and he let the process unfold naturally as my interest in the car grew. He was very patient as we waited for my wife to join us after she got off work, and also again, when I had to work with my insurance company on the phone in order to coordinate for the car purchase. He spent several hours with me during the process and never made me feel like I was wasting his time. I would definitely recommend Jeremy to other used car buyers.

negativefour

Apr 4, 2013

Took my car in to get some things taken care of. Because of the amount of work that had to be done, they gave me a ride home and called me when my car was ready. When I got back, the check engine light was on. As it was the end of the day and they would be closed the day after, they sent me home in a brand new loaner and took another look at the problem for free. When I got my car back, it was just like new.

franksenior

Apr 3, 2013

I feel like I'm their best customer when I take one of my VW (2) for service they make me feel that way Thank You AutoNation VW.

ikjetta

Apr 2, 2013

This dealership made the purchase of my new car an incredibly efficient and pleasant experience! The level of professionalism, expertise and patience was truly impressive in all stages of the process...sales, financing, as well as the delivery. I live on the other side of the Metroplex but I would not and will not deal with any other Volkswagen location other than AutoNation in Richardson.

llsaunders1

Apr 2, 2013

During our car shopping endeavor over the last couple of months to lease a new car, my wife and I had the best experience with Donnie Baldwin, Internet Manager at Auto Nation Volkswagon in Richardson. He was very knowledgable and treated us with respect. He answered all of our questions and helped us narrow down our selection to the CC Sport. We love the car so far and thanks to Donnie, our experience was absolutely great.

pkibby

Apr 1, 2013

Pete explain things well. The tires I wanted were not on stock. Instead of having me have to waste another day he found a better tire and was able to give a bit of a discount to fit my budget. Thanks Pete. However I still like the name Boardwalk better.

garybcox

Apr 1, 2013

I just purchased a new Jetta sedan and had the most pleasant, least time-consuming, satisfactory car buying experience I've ever had. I highly recommend AutoNation Volkswagen Richardson to buy your next Volkswagen vehicle and I also highly recommend Mostafa Abou-Auf.

ewalsh11

Mar 30, 2013

VW of Richardson always does a great job and they are all very friendly and helpful. It's in a convenient location and although it is always busy, they try to get you in and out as quickly as possible.

johngsjr

Mar 30, 2013

Our son's car broke and we needed to replace it quickly. We saw the Springtoberfest TV commercial so I went to AutoNation for more information. Mostafa Abou-Auf was asked to help me. He very quickly understood what I needed, explained the Springtoberfest deal and took me for test drives so I could evaluate several models that were on hand. We selected a car and Mostafa and Mike Trammell made the paperwork easy. We were done within 3 and a half hours. Since our purchase, Mostafa has been very responsive and supportive of our son and his young family. We appreciate the warm response we've consistently gotten from AutoNation.

mlowy001

Mar 29, 2013

Great deal, excellent customer service. Steve Lin went the extra mile and then some to get me into the new car I was looking for.

rfiory

Mar 29, 2013

I have been looking for a vehicle to replace my 2007 BMW Z4. I considered a Porsche 911, Audi S5, Mercedes S class, and Cheverolet Camaro and the Dodge Challenger. My usual searches can last for months as I think that an automobile purchase is a very important decision. Through my search, I realized that what I wanted was a sporty car and a manual transmission. A few other features were important, but those were near the list's top. As I came closer to making a decision, I realized that I wanted to lease or buy a vehicle that was much less expensive than the high end cars that I started with ($60-$70k). Then I had a flash, get a VW in the $20 to $$30k range with most or all of the features I want. And I found the Beetle to fit that bill. As a 2012 the car was priced down to arounfd $20,000, my trade was at my target (without negotiating) and the vehicle had a 2.0 Turbo, leather and many other features available with a newer car.In this experience, I worked with Charles. Charles was a really nice guy and very knowleddgable. We talked VW and went through all of the features of the car. Charles explained what was available with regard to a lease or purchase choice. And of course the test drive. Charles took me on the road and directed me to areas were I could experience different driving conditions, ie. highway, residential, country...The experience was informative and fun. I am looking forward to enjoying my new Beetle as well as stopping in to say hello to the staff at AutoNation VW.

Claritysmith

Mar 28, 2013

Great service. I got an excellent deal. They really worked hard to deliver the best car possible. Josef was the best salesman I've ever worked with.

hasim

Mar 28, 2013

Jessica Raimo was very professional, helpful, put me in a loaner, told me when to expect my car. She called me before the promised time, went over the charges and told me the car was being washed. When I arrived it was clean on the inside and out and serviced as promised.

jrgeis

Mar 25, 2013

Service is always efficient and complete. I have had 4 cars from family members and we have always had a fair price for our service

nancyumphres

Mar 25, 2013

Pete described what would be done, put me in a loaner, told me when to expect my car. He called me before the promised time, went over the charges and told me the car was being washed. When I arrived it was clean on the inside and out and serviced as promised.

TaylorBarrick

Mar 25, 2013

Jessica was very nice and was able to set me up on a service plan for the used car that I purchased at Boardwalk the previous year. The cost of labor is a bit higher that I would have hoped, but was not completely unreasonable.

cnixon15

Mar 21, 2013

We had an excellent buying experience with Volkswagen. Everyone was friendly, I didn't feel pressured, and I absolutely love my new car. I would recommend this dealership to anyone. My husband is even considering buying his next car here.

jodiljones11

Mar 21, 2013

Kirks was awesome from start to finish. I have never met an unfriendly staff member at this location and I will continue to come back to this location for all of my service or new/used car needs. Kirks was friendly when he greeted me and as soon as he knew how long I might be there and the cost estimate for my repairs he came and discussed with me. He was very professional and a very friendly face!

jgwynn

Mar 20, 2013

Pete was great. He informed me about the status of my car every step of the way. He seemed very concerned about my car needs when service needed an additional day to work on my car. I appreciated that.

dcmurray12

Mar 19, 2013

I thought the entire experience at Boardwalk Volkswagen was excellent. Josef answered all of our questions about the vehicle and the finance department gave us a great deal. I would certainly go back to this dealer again!

mattrh

Mar 19, 2013

This place is exactly why people go to dealerships for preowned cars. The entire experience is very pleasant, they are very helpful and not aggressive, and you can trust the car is in top shape! Highly recommended.

medlinm

Mar 19, 2013

I had a great experience working with Steve Lin at AutoNation Richardson. He worked with me over email and made the experience as quick as possible. We love our Passat and like the price!!

CLOTZ5

Mar 18, 2013

I have relied on the professional service, knowledge and attention to detail that Bob King provides for many years. Bob is our 'go-to' guy for the servicing of all of our vehicles. Even though we live closer to another dealership we choose to drive further because of the quality service that we receive at AutoNation and from Bob.

dhh011

Mar 18, 2013

The sales person was sincerely interested in helping us find the car that we wanted. The dealership is very clean and inviting and the entire staff was friendly and helpful. I was able to negotiate the value of my trade in and reach a satisfactory agreement in a very cordial environment. My car was located in the region and transported and delivered promptly. The entire purchasing experience was outstanding.

Avoz2000

Mar 16, 2013

Excellent service, Tie is the best. She is always helpful and she keeps always keeps you up to date about your service. The service department rocks!

tmcgowan

Mar 13, 2013

Good timely service, in - out in a short amount of time and good work. Thanks again for making my purchase of a 2011 Jetta, the right choice.

nessimrafael

Mar 12, 2013

Gary is a very pleasant cheerful sales person, he is very knowledgeable of his products, he is also very honest person to work with.I am very pleased with his professionalism. I would recommend him to any of my friends and family for future purchases.

aa22

Mar 12, 2013

Tie was very friendly and helpful. I was not expecting an issue on my rotor so I was upset of having to to spend an additional $300+. I asked if we could postpone the work on that and she said we could, but not more than a couple of weeks, because further damage would require a more expensive repair that would double the cost at this point.

dskel2k

Mar 12, 2013

There was a lot to be done on our Jetta and Tie managed the repairs and maintenance in an excellent manner. We appreciate the repair discounts she afforded us. Doug and Dara Skelton

cstefko

Mar 11, 2013

The service representatives were all very friendly, and the waiting room was comfortable. I appreciated the free wi-fi. I usually get my car serviced between college classes, so it was nice to be able to work on my laptop while I waited. My only complaint is that there was a very noisy woman sitting in the waiting room and I wish someone from the dealership had asked her to quiet down.

joeytomus

Mar 8, 2013

Wow, what a great experience at Autonation VW. Not only did they have the exact car I wanted, my salesman, Nate Keron, was courteous, knowledgeable, and helpful from my first email inquiry to the final hand shake. Darren Medeiros was also very helpful and friendly while signing all of the paperwork, giving me multiple options for extended warranties.I highly recommend Autonation VW!

mag998

Mar 7, 2013

This was easily my best car buying experience ever. After finding my car online, I test drove it and a few other ones and reached the fantastic deal quickly. There was none of the all too common pressure but just friendliness and trust. I recommend this Autonation Richardson to anybody who needs a new or used car.

m0jell0

Mar 6, 2013

needed lots of basics fixed on a car, it's starting to get old. kirk was a very good representative, returns calls within the hour. was kept updated on car work and when it would be completed. finished all work in a week, after ordering a part, very happy with service and detailing.

anagraf

Mar 4, 2013

Cheerful. Provide an accurate estimate of the time the repair will take so that you know how to plan your day. Gives me heads up on upcoming service.

Tanker114

Mar 3, 2013

Great experience witrh Josef Puhringer. I bought from this dealer even though there was another dealer closer to me due to my experience with Josef.

negativefour

Mar 2, 2013

I went in to have them take a look at my coolant system, and they were incredibly courteous and professional. Terry even managed to save the part that was initially thought to be the problem, and replaced a less expensive one that still fixed the problem and passed the savings on to me!

lonestarvolksguy

Feb 28, 2013

Bob took care of all my car needs. He was very kind, helpful, and considerate. Bob was able to make the repairs more affordable for me. I'm very happy.

marideana

Feb 27, 2013

I brought my 2 year old Routan in for service and ended up buying my 2013 "loaner" Beetle 3 days later!!!! And yes, I kept my Routan!!! You can't have too many VW's:) Gary was fantastic to work with, from getting me a loaner Bug (that was a stick!!) to completing my purchase of said Bug! I can't give this dealership, or Jessica, Kevon, and Gary, enough stars for their awesomeness.

reydesel

Feb 26, 2013

I was looking for a Volkswagen GTI and Boardwalk was the only dealer with an exceptional inventory. Their salesman Josef was very helpful and patient with me in deciding which car I was going to buy. The team at Boardwalk at one point was even willing to bring in a car from another dealership in Louisiana to satisfy me. When I was ready to purchase my car the experience could not have been more pleasant and quick. I was driving my brand new GTI in less than 2 hours. The Boardwalk team did an excellent job and I could not be happier.

stephanieywilson

Feb 25, 2013

We really enjoyed working with Kenneth. He listened to what we wanted and helped us to find a great car at a really good price !! We would recommend him and the Passat to anyone !!!!

davbecca

Feb 25, 2013

Mo was very good and made us feel good about our purchase until the next morning when we saw our vehicle (same vin number) being advertised for $300 less than we paid for it. They claimed it was a mistake even though we have it in print. Left a bad taste in my mouth for feeling that I received a good deal and that I could believe them. Also, when I called to make an appointment to have my license plates put on, a software update and car wash, I was told it would take from 60 to 90 minutes. It took over 2 1/2 hours before I was able to leave. I'll go somewhere else from now to wash the van. Altogether, I liked Mo and Tie but the overall experience was less than I had hoped for. I would recommend the dealership but not as much as if didn't feel like I paid too much for my vehicle.

Gregrobinson

Feb 25, 2013

I have never enjoyed the car buying experience in all my many years. However, my experience with GARY BLAKLEY at Auto Nation Richardson has totally changed that. His professional attention to our needs as well as his answering all our questions and taking the time to introduce us to the value of dealing with this dealership actually made the experience enjoyable. I will recommend this dealership and GARY to anyone.

jfls369

Feb 23, 2013

Great service and quick, accurate service. Cost for the service was a little high ($35 - $45) more than I expected, but you do get a car wash and vacuumed interior. Waiting room is comfortable and has internet access. Staff are friendly and knowledgeable. I would recommend without question.Jeff EllisDallas, TX.

Lenno95

Feb 22, 2013

Kevon was very helpful, and he took care of me and my car every step of the way. They checked the car carefully after it had been cutting out, and the check engine light had come on. They ran a diagnostic on the car and couldn't find what caused the check engine light to come on, and it quit cutting out, so they didn't charge for anything except the oil change. They also fixed my front license plate that had come off, and didn't charge.What a great company! They give friendly and extraordinary service!

FTrudelle

Feb 19, 2013

I never write review but this time I am pleased to do so. By far the best car buying experience I ever had. I did the whole deal by phone and e-mail. When I arrrived the car was ready and in perfect condition. No push for unwanted services. Donnie made sure I was happy with the car and went through the paperwork in a very professional and friendly manner. Great, great service by Donnie and the rest of the team.

kmp09

Feb 12, 2013

Very pleased with my recent certified pre-owned purchase at Boardwalk Volkswagen. Emily Graham was extremely helpful, especially after the sale, making sure I was satisfied with my purchase and had a few minor repairs taken care of (free of charge). First experience with Bob King and the service department also went well. Was treated with absolute courtesy and respect throughout the entire process. Would highly recommend Boardwalk Volkswagen to anyone looking to buy a VW in the DFW Metroplex.

tkwhitley

Feb 12, 2013

I brought my car to Boardwalk Volkswagen to have the driver's side dashboard replaced. Terry Granger looked at my car for about 10 minutes and got back to me with a service / parts quote within the hour! When I took my car in to be serviced, the team had it replaced and ready for pick-up within 2 hours.. not to mention they washed/detailed my car too. It was a pleasure working with Terry at Boardwalk - thanks for making my autobody repair experience a positive one!

Robert13Andrews

Feb 11, 2013

Gary is a wonderful person and a helpful knowledgeable sales person. He is not your typical "Car Salesman". He takes the time to listen to your questions and concerns, and then takes the time to answer/address them. He has lots of experience and builds on that every day. You cannot know Gary and not be a friend of his! He is always happy, smiling and willing to serve his customers needs. We have No Reason not to refer Gary to others OR not come back in the future!!!Robert & Sylvia Andrews

bd6862

Feb 8, 2013

My experience with Boardwalk Volkswagen(now Autonation) was top notch as soon as I arrived. The sales manager greeted me quickly and was soon followed by Jeff Cox. All of the employees at the dealership were extremely helpful without being "pushy". Jeff took the time to cover every detail concerning the CC I was interested in. He demonstrated all of the electronics and pointed out the advantages of each until I was comfortable. The negotiation process concerning my trade in, and the price of the CC, was without pressure or drama. Within the first five minutes of my arrival, Jeff said "if you are serious about buying a car, you will drive it home when you leave." He was right! I give Boardwalk/Autonation the highest ratings because of my experience with the dealership and they are far above past experiences at other dealerships. Jeff and Kristin have already contacted me to see if I was happy, and it has only been 48 hours since the purchase. A great experience.

capaine

Feb 5, 2013

I would highly recommend anyone in the market for a new vehicle to go visit Gary Blakley at Boardwalk Volkswagen in Richardson. I recently purchased a new vehicle from this dealership after discovering a lot of work that needed to be done on my existing VW. I usually hate purchasing new vehicles and dealing with the negotiating that comes with it but, not this time. Gary helped us get exactly what we were looking for and at the price we wanted to pay. Thank you Gary & Boardwalk VW.

mleibens

Feb 5, 2013

Gary Blakley is always friendly, fast, and efficient. I wouldn't hesitate to recommend him to family and friends who are looking for a car.

TaylorMiller

Feb 5, 2013

I have nothing but nice things to say about this dealership. I bought a new 2011 Jetta from Park Cities VW and have been taking it to Boardwalk VW in Richardson for service. Robert King has always been amazing when taking care of maintenance and any issues. I've always liked my Jetta but really wanted a Golf. VW wanted my Jetta, so I worked with Gary to exchange it for a Golf TDI. He was very personable, professional, down to Earth, and friendly. He actually cared about my interests, found the right car for me, and got me a great deal without any hassle. All of the other service staff members have been very kind and I can tell Volkswagen of America is very customer driven. I highly recommend this dealership!

arivera53

Feb 4, 2013

This is my second purchase from Boardwalk Volkswagen in Richardson TX. A couple of years ago, I purchased a 2009 VW Pre-owned and Certified Tiguan and Josef Puhringer was our salesman. Josef was outstanding in every respect. He was instrumental in helping make every aspect of the Tiguan purchase a pleasant experience (and I can tell you, I absolutely hate buying a car from a dealership.) I had such a good experience with the Tiguan purchase, that I drove across town again last week (I live closer to Lewisville VW) to do business with Josef. Always cheerful and knowledgeable of the product, Josef actually takes the time to listen to his customer and tailors his assistance to what the customer needs. I am a retired military officer, very picky, almost 60 years old, have owned many vehicles and am hard to please. I can honestly tell you this, by far, has been my best car buying experience at a dealership and it is due, in great measure, to the services provided by Josef Puhringer.Whenever I encounter a friend who is considering purchasing a VW, I will highly recommend that Josef Puhringer be their sales rep. My 2009 Tiguan will eventually need to be traded and I look forward to doing business with Josef in the near future. He is definitely an outstanding asset to Boardwalk Volkswagen !!!!

emihopi

Feb 4, 2013

Great customer service and friendliness. I also love that they wash my car every time. Terry is great to work with also. I am Happy to keep my business at boardwalk vw.

jfnieves

Feb 4, 2013

Purchased my Passat at the dealership and continue to return for regularly scheduled maintenance visits. At all times the service, personnel and convenience of doing business with Boardwalk has met or exceeded my expectations. I have never encountered a problem...and if I had...I know they would address if properly.

jeany.turner

Feb 2, 2013

After purchasing my vw from this dealership I have doing business with this company. On average I have been given great service especially in the past year since Billy left the company and Tie has taken over. SHE IS EXCEPTIONAL .

smcdole

Feb 2, 2013

Terry was very helpful and understood what I needed. Made me feel like he cared to give me the best service possible and was also very pleasant to talk to. It was a great experience and the price was reasonable.

jay.correa.94

Jan 30, 2013

I had received a price quote during my last visit. The dealership honored it. I got my car in and out within the promised time frame. Since I only had one day to get the repairs done this and last time - the service has been great. Terry was very helpful and kept in communication with me letting me know what my repair status was so that I had sufficient time to plan the interim time and my arrival.

ronniestephanie

Jan 29, 2013

This was the second purchase from Steve and this dealership, the last being in June of 2012 (not very far apart). We don't live close to this store, but from our attempts at another dealership it as worth the drive out there. Both times we have been taken care of to the highest standards. We were treated the same whether we bought used (the first one) or new (the second one). The pricing was better than the local competition both times so already we were considering the distance for the better price. But the customer service definitely was the deciding factor. Our spur of the moment decision to purchase again led us out to the dealership after work on a Thursday, putting us there around 8:00 PM. The only heads up we gave them was wanting to see a couple brand new Beetles. By 8:30 we were test driving two different models, and shortly after we were working on financing. Financing usually takes the longest, as we are in a similar business and we have to stay late regularly to get this part of the deal done, and we were the customers now in that situation, the dealership closed at 9:00 but they were still going ahead with everything as if it was normal hours. We finally got things all wrapped up and drove out of there about 9:45 with a brand new Beetle with everyone still treating us just as friendly and excited for us with our new purchase. Being that late we had not even seen the car in the daylight, or had a chance to go through everything on it before taking it home. Unfortunately we found a couple cosmetic issues and one other small item, but Steve didn't hesitate to offer to pick up the vehicle, get all of our concerns fixed and return the vehicle back to us. These are the kinds of details that make a dealership stand out from the rest. To us, it makes it worth it to drive an hour to get there, and when it's time for service, we will take it there as well even though we have a dealership 5 minutes from our house, literally.

TimV

Jan 28, 2013

Terry listens. It seems to me that too many people in the service business today do not listen to the customer they are supposed to serve. He took care of everything asked for the first time. He is also friendly and seems to care about giving the best service possible. I have found him to be that way every time I come in for service. I like my CC too -

kathmary

Jan 25, 2013

I haven't had a new car for many years and have always been partial to Volkswagon because I learned to drive on a 1966 Bug. I looked at the variety of reasonably priced small fun cars out there and the Beetle was the best quality by far. It is a very well thought out car and I am thrilled with my purchase. I got a white manual transmission 2.5L 2013 Beetle with navigation, sound, and sunroof. That particular car was in short supply, so Gary Blakley found the exact car I wanted at another dealer and had it brought to Boardwalk. The car is beautiful and I am overwhelmed with the quality of the vehicle and appreciative of the knowledgeable help I received from Gary. He really made a huge effort to see that I got the exact car I wanted. Also, Gary was able to get my family the right price so we could afford the car. If you are looking for a fun car to drive with lots of perks, I highly recommend the Volkswagon Beetle. As a die hard Honda Prelude owner, I never thought I would find anything that came close to it in quality. Thankfully, the personable, friendly help of Gary Blakley, Mostafa Abou-Auf, Michael Trammell, and Kirks McCoy enabled me to find a wonderful new car! Thank you Boardwalk!

Ktwendt

Jan 25, 2013

Terry is Great!!!!! Always gets what I need done. Terry always makes sure he has everything covered so your not going to have to be back at the dealership with another problem a week later! He's great to work with!

lrehn

Jan 25, 2013

We purchased a used 2005 GTI for my son recently. It is a fun little car, and he loves it. We had 2 occasions to perform service, and both were good experiences. On the first, we were also notified of some VW warranty work that was performed without any additional cost. Had we used our regular mechanic, we would not have even known about this. In the second case, Boardwalk quoted work on the engine that was about the same price as other non-dealers. So, it made sense to have the work performed by those best trained on the VW cars. We also are impressed with very friendly staff, with high focus on customer satisfaction.Best regards,Larry Rehn

Christina Leger

Jan 25, 2013

The quality of the car is above any I have experienced. The service was superb. Your company is exemplary of customer service excellence. I would recommend VW Boardwalk to anyone looking for value and excellence.

miketrantham

Jan 23, 2013

I came to Boardwalk Volkswagen for a new beetle. I traded my touareg in and was familiar with the great service of Boardwalk. Josef was an excellent, knowledgeable salesman and the finance people were great too. Gary Blakely very friendly and helpful. Had a great experience with the service staff too. Thank you.

tiguantiguan

Jan 22, 2013

Brad Boese was great to work with. He was very knowledgeable and good at follow-up without putting too much pressure on us to come in and buy a vehicle. Michael Trammell was so-so.

mjphilli

Jan 20, 2013

Boardwalk was a great experience for my wife and I. Car shopping is a big deal, and a big part of making a sale is by feeling at your clientele. Sam did a great job reading us, leaving us alone when we needed to be and guiding us forward when he saw fit. His friendly attitude and positive demeanor made the sale. Boardwalk's facility was very welcoming and the rest of the staff there was more than friendly. Overall, this was a great experience.

Jwade925

Jan 18, 2013

Boardwalk VW got my service request completed within an hour on the same day and even washed my car free of charge. It was very fast and convenient for me.

Clmitchell

Jan 14, 2013

We made an appointment with Gary to look at a car we saw online. When we got there, Gary was finishing up with another client so Todd took us out on our test drive. He gave us lots of good information about the car. Back at the office he and Gary worked together to find a monthly rate that i was comfortable with. I bought my car!

alan21279

Jan 13, 2013

I came in looking for a new car, and I could not have asked for a better dealer then Gary Blakley! He helped me find the car I wanted for the price I wanted! I have never gotten a car in my name before, and I had pretty much no credit history, but Gary worked his magic and was able to get me a great NEW car in the price range I was comfortable with. He even went out of his way to call another dealership to get the exact car I wanted, as they did not have it on their lot. I would highly recommend Boardwalk Volkswagen and Gary Blakley! And yes, I plan to visit again if I am ever in need of another vehicle. Thnak you Gary!!!

CindyJones

Jan 13, 2013

I was given a loaner car with no problem, and immediately upon request, for the whole day! Kevin kept in touch with me regularly with updates. Everyone at Boardwalk was very courteous and helpful! The service was rendered in a very timely manner.Thanks!Cindy Jones

Margurie

Jan 11, 2013

Very nice dealership. I live in Lancaster and I travel here due to the friendliness. I would recommend this dealer to anyone. When it's time to sign n drive I've referred several of my friends to invest in a Volkdwagon.

vwpassat2006

Jan 9, 2013

Kevon was great to work with, he made sure I was kept up to date on what was going on. I have dealt with him several times and Kevon seems to be very customer oriented. I hope to work with him the next time I come in for service on my Passat.

caseymiller418

Jan 9, 2013

Bob always provides me with excellent customer service for a reasonable price. Bob keeps me updated with the status of my car and gives me quality service in an efficient manner.

phil.evans

Jan 8, 2013

I had a thermostat stick in the open position. Terry got my car in quickly and kept me informed on the status of the service. My car was clean and ready to go at the time he promised. As usual, the experience was very pleasant.

shanboyer1

Jan 8, 2013

I absolutely loved working with Gary. He made my transaction quick and painless.Additionally, your service team is excellent. Terry, Tie and Kirks are awesome!

TXVWOwner

Jan 8, 2013

Tie did a great job with some routine service. her time estimates were spot on, and she made the entire process painless. This was for an oil change and an alignment, and the special pricing on their website made a big difference. Thanks!

HelenNygaard

Jan 7, 2013

This is my second car through Boardwalk VW in Richardson,TX. A positive experience every time, in addition to its service department. My daughter, brother, and ex-husband all have bought cars with this dealership.

Ken Phillips

Jan 2, 2013

If it were not for Josef Puhringer, I would not be a customer of Boardwalk Volkswagen. My wife, Becky and I met Josef in 2009 when we leased a 2009 CC and the experience could not have been better. It's the reason we came back last week and leased a 2013 Touareg. His knowledge of the Volkswagen line-up is beyond reproach and his ability to understand the need of his customer is unlike that of any sales person I have ever met. I would definitely recommend him above all others and if he were to ever leave and to sell for another dealership, they would have my business.

LBLF1

Jan 2, 2013

Excellent Service Every Time I visit this dealership. They are knowledgeable, professional, honest and friendly. I would highly recommend this dealership and service department to everyone I know!

shoskins99

Dec 31, 2012

We have been happy Boardwalk service customers for many years and when it was time to buy a new car we used the resources on the internet such as a DealerRater and other buying tools to ensure others were as happy as we have been and that we could get a fair trade in and reasonable price on a new VW. We had an excellent new car buying experience with Bret and the rest of the sales team at Boardwalk VW. Trade in value was very fair, as was the negotiation process on our new car. Bret was excellent through the whole process and he allowed us to take our time, with no high pressure sales tactics as we reviewed the models we were considering. Overall highly recommend, not only from a sales perspective but service as well.

aminikes

Dec 31, 2012

I highly recommend Bob King and Broadwalk VW. They have given me excellent service and support this and every year. Bob is highly knowledgeable and is on top of his game. He is an asset to the company. I would not take my car to anyone else but Broadwalk VW.

ChrisNtexas

Dec 29, 2012

Todd and Mostafa did a great job in providing the information we needed to make the decision to purchase our new Passat. We appreciated their follow-up and professionalism.

Clevano

Dec 29, 2012

Yes, I will recommend this dealership. The people were very friendly and helpful. Josef was very, very patient and understandable of our needs. He made sure we got what we wanted.

mollys72

Dec 28, 2012

This is my second time to purchase w/ Mark and he exceeded my expectations once again. The entire process was so quick and painless. I told him what I wanted to pay and he delivered. The negotiation process was shorter than the amount of time I spent reading a magazine waiting to sign the paperwork. Both Mark and Michael were so incredibly friendly that I'm very happy to give my loyalty to Boardwalk from here on out.

wdmccain

Dec 27, 2012

On a day that was a little colder and icier than normal, Donnie went out of his way to show us the car we viewed online and get us into a test drive. The car was exactly what we were looking for and after working the pricing issues we drove away very happy customers. The bottom line is Donnie took his time to show us the car, explain it's features and listen to our input. He worked the deal quickly and efficiently without any games. Michael did a great job on the business end of the transaction. Again, he worked quickly and efficiently, but took time to answer every question we had. This is our second car purchase at Boardwalk VW. We expect to return!

PineappleMan

Dec 26, 2012

Great experience. I bought a Trourag for my wife and Bret knew the car inside and out and was able to help me make the right decision. Will come back again and next time to buy a Bentley!

ohkingo

Dec 23, 2012

My overall experience and the dealership was great. Normal hate buying a car because of all the pressure. But Mr Tift at the dealership made everything nice and easy with no pressure so it was a great experience. And would recommend buying a car there to my family and friends.

Juanava

Dec 23, 2012

When I needed to leave in the middle of the process, Josef helped me get where I needed to go as fast as possible. He also paid extra attention to going over my previous auto & found an item I had been looking for a long time!When I nearly walked away from the deal, Josef proved himself an excellent salesman and brought me back to the negotiations! Thank you!

petermuz

Dec 22, 2012

After visiting with Jeff, I went to another dealership to compare price. Even if I had found a better price, I still would have purchased from Jeff Cox and Boardwalk VW.

thingsbehindthesun

Dec 18, 2012

I live in Denton and could have gone to the Lewisville VW, However, because of a previous interaction I had with them (they were rude and unwilling to help) I decided to drive 45 minutes out of my way just to come here. When I called to set up the appointment everyone I spoke to was extremely nice and kind. Kevon also did a really nice job of keeping me informed! Thank y'all so much, I definitely will be returning to this location!

emb0091

Dec 18, 2012

Kevon was great, and very friendly. I had a very pleasant experience for the circumstances. Everyone else was very friendly as well, I really appreciated it.

jehudson

Dec 18, 2012

Tie's ability is superior to any service adviser I have had the pleasure of meeting. She definately rivals Huma Bhimjee who worked at Metro and now Park Cities in Arlington. Both ladies know how to treat their customers with courtesy and respect and yet do NOT put the service fee above customer service. Tie has my greatest respect for putting the customer above anything else.John Hudson

nathanbeach

Dec 17, 2012

Gary Blakley and Bill Gironda were great to work with. There was no nonsense and we were able to turn around the whole deal in less than 24 hours. I'm extremely pleased with the certified used purchase. The only very minor thing I might mention is that they could have let me know about the lease return fee credit you get from VW Leasing if you buy another certified VW (it was a nice surprise after the sale, but would have made my decision to go with Boardwalk even easier). Great job all around, though.

sandycis

Dec 17, 2012

Boardwalk Volkswagen is amazing! They take care of me EVERYTIME!!100% Customer satisfaction!! I am thankful to have them as my service center for my car!

KellyBentley

Dec 16, 2012

Staff was knowledgable and helpful. They made me feel like I was their only customer. I love my car, and I would recommend this dealership to any friends and family.

tony_g

Dec 12, 2012

In relocating to the Dallas area from California just over a year ago, I've been very impressed with Boardwalk; especially the service staff. The service advisors are always very welcoming, knowledgeable and I've always had my car delivered at or before the time promised.On this visit, the most major service to date (40k), Terry took the time to explain the work that would be performed and gave me an excellent summary upon completion. Also on this visit, I used the shuttle service to take me home and as with the advisor, Tony was very polite, courteous and most helpful.I will continue to have my Jetta TDI serviced at this dealership and will most certainly consider Boardwalk when its time for a trade-in.

erick_folks

Dec 12, 2012

I would recommend this dealership because I was having some credit problems and they found a way to get me a car that same day.

HBerg

Dec 12, 2012

My Good-Year Fortera tires have not been performing well. Good-Year dealer unable to balance tires on first visit.Experienced too many subsequent follow up visits in dealing with balancing problems between passing speeds of 78-80 mph.Two of the tires were replaced due to tire tread separation in October of 2011.I contacted Boardwalk in Richardson Texas and told them about my tire issues. The Boardwalk Tire Rep. contacted Good-Year and was able to get a $700 rebate credit toward the purchase of Michelin tires.My Touareg has never performed this well since I have driven it over the past years.I am very grateful to my friends at Boardwalk for resolving my tire problems. I am convinced that Michelin is a superior performing tire. Thank you again Boardwalk VW for your excellent service.

pee_win

Dec 11, 2012

Overall a great experience. Found the car I was looking for at a very reasonable price considering the condition. After working out the final numbers, the process was very quick and smooth. Would recommend to anybody I knew searching for a car.

sfondren

Dec 10, 2012

Went in because my transmission was slipping. Had gone to a transmission shop and was given an estimate of over $2000. The transmission shop had the correct diagnosis but failed to let me know that the repair would be covered by a warranty. Kirks called me after only about 2 hours to let me know and told me about the warranty. He made my day. I will be back.

Chris1896

Dec 8, 2012

Worked mostly with Todd but Brett was helpful with pricing as well. Todd was great because he was patient and did not pressure us at all. Very great to work with on pricing.

edengles

Dec 8, 2012

Gary was a very pleasant and gracious salesman who was helpful in so many ways. I was able to find the car I wanted, take care of all the paper work, payment and drive off with my new VW in four hours. Thanks Gary!

jillian.sarles

Dec 7, 2012

Boardwalk Volkswagon has the best customer service I have ever experienced. I am so thankful to Terry for making our experience there wonderful. I will definitely recommend Boardwalk to friends and family.

medicine32

Dec 7, 2012

Excellent customer service was given from the very moment I arrived for service to the point when I left the dealership. Service advisor was very pleasant and treated me with respect and fulfilled my every need. She was very thorough in her service and described averything that was going to be done and followed up with me every step of the process. I would recommend her and would like to have her as my service advisor the next time I go in for service.

heatherc2012

Dec 6, 2012

Gary was great to work with and made the decision to buy my car an easy one. This is my second VW from Boardwalk Richardson and I would recommend visiting Gary to any of my friends. He doesn't make you feel pressured or backed into a corner and I can tell he goes out of his way to take care of his customers.

eproctor135

Dec 5, 2012

Tie was a pleasure to deal with. She was so helpful and friendly during a pretty stressful time. I was visiting Dallas from out-of-town and I had car trouble on a Saturday. Tie understood my dilemna and worked with the mechanics to make sure that the work was completed by COB Saturday so that I could be on my way. I was very impressed with the service I received at Boardwalk.

Rebecka12

Dec 5, 2012

My experience in working with Josef Puhringer at Boardwalk Volkswagen of Richardson was great. Josef made the buying process very quick and easy for me, which is what I preferred. He was honest and very friendly. In driving off with my new 2013 Passat, he gave me the confidence that I made the right decision. I would highly recommend this dealership and in working with Josef. R. Nichols

ponewman

Dec 2, 2012

I love to drive, but I hate to buy; and Gary made all the dread disappear. He spent a lot of time and effort making sure I was happy, and I will be buying my cars from him as long as he and I are in the market.

aa027308

Dec 2, 2012

We have purchased 3 vehicles from Gary Blakley at Boardwalk Richardson. Each experience was excellent. Gary is always very honest and open during the negotiation process. I even felt comfortable with Gary working directly with my wife when she wanted to pick out and purchase a vehicle on her own. We have been very impressed with the value of all the Volkswagen car we have purchased. We will always check with Gary first before making a buying decision.

TraciNickleberry

Dec 1, 2012

I love Volkswagen! I had a Jetta for 10 years and knew I wanted another VW, but I needed more space. After days of researching and reading reviews of the Tiguan, Rogue, and Juke, there was no doubt the Tiguan was the better SUV. After seeing the Tiguan in person and taking a test drive, I was sold. I paid more than I wanted to, but I truly feel it's worth every penny. Hopefully my Tiguan will last as long as my Jetta. Kenneth was really nice and helpful and I can't wait to go back and take my picture for the calendar! I love that he/they do that. My friend is on her 2nd VW and we always talk about how we feel like we're a part of a special group of people and other people just don't understand our love of VW.

tracey.cho.7

Nov 30, 2012

I've gone to Jeremy to purchase a Tiguan for myself and a Jetta for my sister. He was exceptional on both accounts and made the decision-making and purchasing process very efficient and smooth. He keeps in touch with you to make sure the car is working perfectly and is always more than happy to promptly answer questions about my car even months after purchasing. I absolutely recommend him to anyone looking for a great deal with genuinely great service.

GideonD

Nov 30, 2012

Great experience! This is my first Volkswagen and Kenneth did an awesome job and he was very helpful and professional. And he followed through afterward to make sure I was happy and that I knew how to use all the features in my new car. I would definitely recommend Boardwalk VW - keep up the good work!

Hurlburt

Nov 30, 2012

While I had a horrible experience with my first Routan, the service folks were terrific. Kirks McCoy was patient and empathetic and his response time was terrif. Jason excalated issues when appropriate and stepped up to handle a consistent issue.When dealer incentives finally resulted in me trading in my car for a new Routan, Shane and Gary couldnt have been more helpful,professional and most importantly straigh forward.Thank you Boardwalk VW.Joan Hurlburt

cueball314

Nov 28, 2012

I was in the market for a 2013 Passat. William was very friendly, helpful and answered all my questions one way or another. He walked me and my wife around the service premises and I was very impressed by them. They are very comfy while waiting for car service, and also family oriented. I would recommend Will and this dealership to anyone wanting to buy a new or used VW.

bobbyg10

Nov 27, 2012

I have 8 cars that all need service and support, and Boardwalk is by far the best, by far. Kirks was professional, competent, trust worthy, on time for everything. I recommend Boardwalk to all of our friends.

breedlove95

Nov 27, 2012

Terry was very helpful with my car repair, he went out of his way to get us the best price on the repair for my car.

wri5586

Nov 26, 2012

As soon as I pulled up, I was immediately greeted. I knew it would take a while since I had not called to make an appointment but they got it right in and out in less than an hour. Pete was so friendly and explained everything very well.

fujigirl

Nov 24, 2012

This was the fifth new car I have purchased and it was the best experience for several reasons. It all started with a call to the dealership to confirm that they had the car I was looking for. Josh took the call and was friendly and responsive. When I went to the dealership to test drive the car they were extremely busy (it was mid-afternoon on a Saturday) and Josh was already working with another customer. I was crunched for time so another salesperson (Will) went with me to test drive the car while Darrick started the paperwork so that I could compare both lease and purchase options. I decided to purchase because the finance terms were favorable. It only took 90 minutes from the minute I stepped in to the dealership and drove off the lot with my new car. I was impressed with how the team worked together and made the customer experience the focus and priority.

jlsesler

Nov 17, 2012

The thing that bothers me most about buying a car is that it usually consumes at least a half day of my time (sometimes more). Gary was very helpful in delivering a very good price without wasting any time. This is probably the fastest I have ever purchased a car, and I buy 2 cars every 3 years or so. I will definitely recommend Gary to anyone looking to buy a VW.

Tyoung13

Nov 17, 2012

These guys are great. I knew that getting my particular issue solved at a dealership (not just an oil change place...) was important in this instance, so I came to Boardwalk and they fixed my car right the first time and kept all the work within my budgeted amount. Hooked me up w/ a free loaner too. Just perfect!

Mamalouromero

Nov 11, 2012

We really enjoy working with Gary! He always remembers us and our family and gives us the information we need to make our decision. This is our 13th car with Gary as our salesperson

amy.h.cowling

Nov 11, 2012

I am a loyal customer because of the wonderful customer service I receive in the service department and sales. They are always consistant and respectful no matter the issue.

ecryder

Nov 11, 2012

I've been a customer of Boardwalk VW for a long time (since it was Central VW). I bought a 2001 Passat early model brand new and it has served me well. I brought it in for some service with Robert King. Robert is a great guy and he is honest and doesn't try to tell you that you need repairs that you don't need, which I have experienced with a Fort Worth dealer. While I was waiting for my car, a friend of mine and I were talking with Gary Blakley. I've known Gary for years and on my last review I said if I buy another VW it will be with Gary. Turns out I'd been thinking about another car because my car was getting to the point of having to put too much money into it. Gary was saying the same thing and he helped me(in a big way)get into a really nice 2010 certified preowned CC. He worked it so I got a great trade-in price for my 2001 and low interest on the loan so my payments are really manageable...and this was after most people go home from work. Gary is a cool head with a good heart and I recommend him highly. What makes him happy is to see other people happy. I drive a long way to this dealership because of these guys.

aucalve

Nov 9, 2012

Gary was excellent to work with in selecting my new car. He listened to my preferences, my price range and my description of my lifestyle and presented me with a couple of great options. I am now the proud lessee of a gorgeous 2014 Passat TDI. He made sure the finance department was on board with my particulars, so that was easy as well. And, he made it all fun! How cool is that?! Thanks, Gary! p.s. I love my new car!

Steve&Sheryl

Nov 8, 2012

Our sales person, Yogesh, was courteous and professional. My wife and I were balancing our budget with price on available cars, and Yogesh identified with our particular circumstances to make us feel comfortable with our buying experience.

khampton

Nov 7, 2012

Great experience. Emailed with Nate and told him everything we needed with equipment and price all before having to go in. He arranged the test drive and got us in and out in less than an hour. Top notch experience. We LOVE the car!

m.laney

Nov 6, 2012

I originally went to Boardwalk for the great price on my Eos. I keep going to Boardwalk for the great service. Tie has always been amazing and makes my service experience a breeze.

JoshJennings

Nov 6, 2012

We had been looking for a new car for quite some time to match my wife's needs and settled on a 2013 Golf TDI. We went in to the dealership on a rainy Saturday (9/29) and wanted to test drive the golf in rainy conditions because we are concerned with safety and handling under adverse conditions. We had no intention of buying a car that day but thanks to Todd's help and kindness, we came home that night in a brand new car! We had very specific questions that Todd quickly answered for us and did his best to meet our high demands. He even had a car delivered in the color we wanted from another dealership before we even spoke the the gentleman in finance, who was not nearly as cordial BTW. In fact, we were so turned off by the initial words spoken to us in finance that we walked out the door. I happened to catch Todd on our way out and explained what happened and he convinced us to stay and give them another chance. Todd did everything he could to get us in our car that day and he is the reason why we have a car from VW Richardson. Since it was raining, he made an appt for us to get the car detailed on another day after we left. Todd has been responsive to every text and email and continues to prove that service is important. Thank you Todd!

Denis M

Nov 5, 2012

This Dealership pulled me out of a difficult situation, reducing my monthly payment by $500- 2 cars traded in. This is my 5th car w/ this family of cars ( VW/ Porsche).

PAlexander

Nov 5, 2012

Great Service and quick turn-around. Competitive pricing. Customer-focused. Convenient location. Service Department offered me a loan-car since the service was overnight. Excellent Service Adviser.

RobinGustavson

Nov 5, 2012

Gary Blakley absolutely rocks .. he has been so very kind and helpful .. he has helped my wife with several purchases, and now a lease .. Thank you, Gary .. !

otrevino3

Nov 2, 2012

Everyone worked really hard to make our deal. Brad also was great! We got what we asked for. I love my new 2013 Tiguan. I know I will have fun driving it!

jbellegante

Nov 2, 2012

Excellent customer service from Gary Blakely! He is a good listener and understands a customers needs. My experience with Boardwalk from a service standpoint is excellent as well.

Nhines

Oct 31, 2012

I LOVE doing business with Volkswagen! The dealership is always impeccable and the staff very courteous and respectful. I never have to worry about transportation to and from the dealership because their shuttle service is amazing. No other place has better service!

epcpridge2

Oct 30, 2012

Pete was very good about my the question's and the service that i needed at this time,and was very nice.I have always had good service.

bfunke

Oct 29, 2012

Gary was very friendly and helpful in selecting the vehicle that was right for me. Once selected, he found the vehicle and had it brought to the dealership. Michael was very helpful in getting the paperwork done as efficiently as possible.

Negink

Oct 29, 2012

Gary Blakely is always wonderful to work with! We have been repeat customers for years now. Everyone in the dealership always dones their best to make the overall experience wonderful.

Deb Baker

Oct 27, 2012

First, let me advise that I hadn't purchased a new vehicle in 26 years -- since my last sports car as a single woman! Once the kids came, I was in hand-me-down minivans up until now. Choosing my VW Jetta Sportwagen TDI (to haul the dogs now, not the kids!) was easy after the first test drive. From my first phone conversation with Mark Sayers, fleet sales, I felt comfortable to cut to the chase with him and get our business done! He was always courteous, professional, knoweledgeable, flexible, understanding, and amenable. He answered his phone all the time, or returned my calls within a very short time frame to answer the many questions I had about the vehicle and our 'deal'. He made it very convenient for me to meet him at the dealership even if was not scheduled to be there (twice!) to meet at my availability. That impressed me. I always felt respect from him and that earned my trust, making the car-buying experience so much less stressful, and even - yes - easy. What also impressed me about Mark is that he didn't pretend to have all the answers, but he always knew who would. That exposed me to others at the dealership who were always friendly and helpful. This tells that the Boardwalk VW mission/credo obviously values the customer by providing excellent service and care, and for a new car buyer re-entering the market, that is a very welcoming attitude, and important differentiator! Thanks, Mark! I will definitely refer all my friends and family in the market for a new car your way.

traceydtatum

Oct 26, 2012

Josef was wonderful to work with! I got the trade in I wanted on my Beetle and I love my new Passat! See you again in 3 years when my lease is up!

LilyYu

Oct 24, 2012

Customer for life, Even after the sale Steve gives you great service.I am the owner of Genroku Japanese Restaurant, I do not have the time to spend in the customer lounge to wait for my 2012 Beetle to be serviced. Steve came to rescued, he picked up my 2012 Beetle from my restaurant had it serviced and washed !Excellent experience, will recommend Steve to all my customers and friends !!!

LRuffell

Oct 24, 2012

Best car buying experience ever !!!Dealing with Steve was very pleasant, he took great interest in helping me to find the perfect vehicle & goes out of his way to accommodate my needs.Thanks you Steve, I'll definitely recommend you to my friends and families.

achavchalov

Oct 24, 2012

Had my first oil change, it took slightly longer than what I thought it would due to having a part replaced. Satisfied customer, will go back again.

awstock

Oct 24, 2012

I have bought from Gary and this dealership before and they have always been very good to work with. I would recommend them as a great place to buy a car.

joybradley

Oct 22, 2012

Gary Blakley helped turn a negative (car died and had to be towed) into a positive experience (new lease). I will be a return customer!

churchaudioguy

Oct 21, 2012

It's really to bad......... That I had not meet these gentlemen earlier. Over the years I have not enjoyed the experience of shopping for an automobile. Josh was knowledgeable and patient. When it came time to financing he worked with Michael to secure a loan that worked for me. This is the first major item I have been able to purchase after a bankruptcy. I would recommend anyone to work with these gentlemen. If this is the type of employee that Boardwalk has my longterm relationship with this company should be enjoyable.

mesquitepete

Oct 21, 2012

Wonderful friendly reliable service and sales. I liked gary and the office manager a lot.They helped me find the perfect car and where helpful in arranging a workable deal.

litz

Oct 20, 2012

I have bought 38 cars in my life, number 38 is a VW Passat which Steve sold to me.Dealing with Steve was very plesant,he is NOT pushy yet gets things done, he goes out of his way to accommodate you. Even after the sale he gives you great service.I mentioned the 38 cars because it meant dealing with a lot of car salesmen and some not so great exeriences, Steve ranks very high on my list of good salesmen.

iamthegman75

Oct 19, 2012

Gary bent over backward to make this the best buying experience we have ever had, it was all support no pressure he understood our needs and helped us get what we needed.i will definitly send my Friends to Gary Blakley without a questionhe makes you feel more than just a 2 hour customer as some dealers have on the pastWhen I get another Volkswagon in a few years Im going back to Boardwalk and Back to GaryBoardwalk VW people were friendly and the experioemnce was a 10

kennycraven

Oct 18, 2012

I had a very good experience at Boardwalk VW in Richardson. I was in a need of a car, but never felt like I was going to be taken advantage of due to the situation. Joseph took the time to make sure I found the right car for me and was never in a hurry. We looked over the great selection with many different options combinations. The financing went quick and I got into my new Passat all in the same day.

hfrhersh

Oct 17, 2012

Overall my experience was a great one. The customer service was perfect. My sales rep, Josh was patient, attentive and informative and took the extra step to ensure quality customer service. My finance rep Mike also delivered great service. Thanks to you both for helping me and my children to drive away in a beautiful car!

dillon.elston

Oct 16, 2012

Best price, didn't have to haggle too much. We looked online and they were very competitive. Very knowledgable, friendly, I am recommending Steve Lin to my friends.

djafri

Oct 16, 2012

A friend of mine referred me to Rick Bayon at this dealership and I was working with him for a couple of months back in June between a VW Tiguan LE and a VW Golf TDi before ultimately deciding on the TDi due to superior fuel economy and outstanding resale value. Then in August, I finally had a chance to visit the dealership so I can take advantage of the special incentives for TDI's, and Rick referred me to Jeremy Heuss who was a fellow enthusiast and definitely was able to relate to him on that level. At the visit, I somehow was stuck in a dilemma between a GTI and a TDi, and he let me test drive the two. After some thought between the two, I ended up deciding on the TDI finally and went straight to the dealership on Saturday August 25. During that time Michael Trammel, the finance guy, was very helpful with the purchase process and was able to explain all of the options available to me at the time. After being qualified for 1.9% went on to do some more signing and then got my keys to my brand new vehicle which marks my entry into the world of German vehicles and cannot be ever more satisfied with it. If you are looking to purchase a VW I strongly recommend purchasing one from Jeremy as he will be extremely helpful in shaping your purchase. Not only is he friendly but also very knowledgeable about VW's in general so rest assured on that. I am very happy to be driving my TDI with its 40+mpg and insane torque, and I will be referring everyone I know interested in purchasing a VW to him. Thanks Jeremy, Rick, and Michael and the rest of Boardwalk VW for everything!

ColinFWheeler

Oct 14, 2012

I had a very positive experience at Boardwalk VW in Richardson, TX. I was particularly happy with my salesman, Yogesh Sheth. He was not a hard sell at all. He explained the different options very thoroughly, and he seemed very knowledgeable about the cars and the payment options. He didn't rush me at all. I felt like he was really helping me to arrive at a win-win solution. Connie Flores was great too. I got a very fair offer for my trade in, which had mechanical problems (I was very open about what the problems were), and I believe I got a good deal on the 2009 CC that I purchased. I definitely give Boardwalk, Yogesh and Connie a 2 thumbs up recommendation. Colin Wheeler

OccDoc

Oct 13, 2012

Terry takes great care of my Touareg and my 3 Passats. He has been taking care of my cars for 4 years now, and usually always exceeds my expectations. He took great care of my Touareg on its most recent service and knew exactly how to fix an indicator problem.

clchao12

Oct 8, 2012

I had the business with Mr. Sayers, and he is really nice and easy to communicate! I really appreciate his help! I recommend this dealership with all my heart.

BoehT

Oct 7, 2012

I have been a long-time and repeat customer of Gary Blakley and Boardwalk VW, and there are many reasons for it. Most recently, I went in to purchase a supplemental car for our family. Even with us being indecisive with several cars, Gary was very patient with us. Thanks to Gary, we found the exact car that met our "needs", as well as our "wants." There's something to be said for Gary earning my business for more than a decade. With help from Darren Medeiros, we were able to secure very favorable financing with the lending institution. Darren went the extra mile for us. We voiced our concerns regarding previous experiences with "spot deals" and driving off in the car, only to find out a day or more later that the terms either change drastically. Darren directly spoke to the lenders while we were present in the room and quickly got the approval. Gary, Darren, and Darrick (Sales Mgr) all worked diligently to get the final price/monthly payment exactly what it needed to be. Even though there is another VW dealership that is 5 minutes away from us and 20 minutes closer, we will continue to see Gary and the team at Boardwalk VW. Thanks all!

semami

Oct 6, 2012

Josef was an excellent sales person and was very helpful with us. We enojoyed working with jesef very much and would recoomend him to our friends.

LTMiller

Oct 4, 2012

Since I was driving my fourth VW, and had spent a lot of time on the Boardwalk website, I had a good idea of what I wanted in a new Jetta. I met a gentleman in the parking lot who took a couple of minutes to talk with me even though he was already working with a customer. When I walked into the showroom I was greeted and made welcome by Josef Puhringer, as well as a couple of other gentlemen. Josef actually listened when I described the features I wanted and the color I was considering. After discussing these features as well as asking questions about things I had not even thought of, he found the perfect car and we took it for a drive. I loved it! We completed the paperwork and Michael Trammell in Finance completed the sale. Michael has a great sense of humor, by the way. I must say that this was the most pleasant experience I have ever had buying a new car. Thank you Josef for making it so.Linda T. Miller

aimee.lai.5

Oct 4, 2012

Michael, Todd and Charles are examples for exceptional service! Todd Salter and Charels took great interest in helping me to find the perfect vehicle and Micheal was very patient and explain to me details to make sure I get what I needed. Thanks you so much I'll definitely recommend you all to my friends and families.

berlinheck

Oct 4, 2012

had a bigger selection than other dealers in the dfw area, Josef was very friendly, everyone was efficient and helpful, got a good price for my trade-in. didn't take all day to trade in and drive away in a new car.

BHDYER

Oct 3, 2012

Traded in current leased vehicle and purchased used car. Representatives were personable, knowledgeable, available for follow-up, and professional in their demeanor and transacting business.

glenncarroll22

Oct 3, 2012

Gary Blakley was very help and friendly We have dealt with with Gary for the past twelve years. He always make a point to speak to us when we are at the dealership no matter the reason. We always look forward to visit with him when we are at the location. This was our first time working with Todd Salter. He went out of his way to help us when Gary was with another customer.

jayhernandez11

Oct 3, 2012

Terry was Awesome and I will continue to use Boardwalk VW for all my service needs on my 2007 VW Passat. Thank you again for all you have done for me!

rudo.shoko

Oct 3, 2012

John was awesome, he kept me informed of what was going on with the service, he was prompt and friendly. Everyone else was nice and friendly.

ccparsons

Oct 2, 2012

Working with Gary was an outstanding experience. He was very accommodating, especially on a rainy Saturday afternoon. He made every effort to meet our needs and help us keep our young daughter from getting too bored! We never felt pressured or rushed. We would gladly refer Gary to anyone looking for a Volkswagen, and would definitely be happy to work with him again on our next Volkswagen purchase.

andy.odom.39

Sep 29, 2012

This was the easiest experience I have ever had leasing a new car. Nate and Michael were both extremely helpful, friendly, upfront, and accommodating. I have a very busy schedule, and they did everything they could to make my time at the dealership go quickly. I would highly recommend Nate Keron, Michael Trammell, and Boardwalk Volkswagen.

lirys

Sep 29, 2012

Good svice from the moment I arrived to the dealership. Friendly staff and always taking care not only of my car but also of myself. It did not take so long to get my car ready to go! I had enough time to enjoy a cup of hpt tea... :)

tofeur

Sep 29, 2012

I came there to have my oil changed, alsoy battery was bad. It's been about 4 months since my last visit. Terry gave me a discounted price for the battery then. Usually, other shops won't give you the price they gave you previously, but Terry did. I'm always satisfied with their service and will always come back.Thanks again Boardwalk VW!Kristof

Patscott6

Sep 28, 2012

Margaret exhibited the highest degree of professionalism and was very knowledgeable and skillful in the presentation of her product. On a personal level, she was most kind and considerate of our needs. We bought a new VW Beetle the first time we walked into the dealership.....we only came in to look around!!!!!! We are really enjoying our new Beatle. It's been fun showing it to or friends and relatives and they have been highly complimentary. Hopefully we'll be able to generate some leads for Margaret. A special thank you to Margaret and the other employees who made our buying experience at your dealership very pleasant. Larry and Pat Scott

sandycis

Sep 28, 2012

Boardwalk Volkswagen in Richardson is amazing!!! The best customer service ALWAYS!!!! They have totally taken care of me every single time I have stepped on the property! Excellent customer service every single time! Tie Johnson is my service rep and she totally pays attention to every single detail and makes sure I am taken care of in every single way! I feel very confident everytime I drive away that I am in good hands! Thank you Boardwalk Volkswagen!! and Tie Johnson! SC

Christi Roberts

Sep 28, 2012

We would highly recommend both Boardwalk Volkswagen of Richardson and Josef Puhringer. This was our first experience (9/15/12) purchasing a Volkswagen and we were extremely impressed with the high level of customer service. Josef was very friendly, professional, and extremely knowledgeable. How fortuitous for the dealership, and us, to have a terrific native German salesperson representing VW in Dallas, TX. The dealership would likely sell even more cars if they only had more Josefs!!The bottom line is that he was able to quickly identify our needs and close the deal at a price that was right for us. The entire experience was organized and expeditious. We are totally enjoying our new turbo Beetle bug, and Josef made our purchase more fun and authentic! Fahrvergnugen!! Thanks for the awesome driving experience. We look forward to being customers for a long time!Sincerely,Christi and Craig Roberts

juschris

Sep 27, 2012

Incredible experience with exemplary professionals. From the moment that we stepped onto the lot we became part of the Boardwalk family. Josef, our sales representative, earned our trust and our business but most importantly he earned our respect. They made us Volkswagon customers for life.

MalcolmC

Sep 27, 2012

Awesome guy, made my first official car buying experience something I will never forget. I reallys do hope to do more buisness in the future .

RG Scott

Sep 26, 2012

While your customer service is great except that you let Billy Cannon leave :) The price on repair parts is grotesque, especially when it comes to safety related parts.This the second time in 6 months I have come in because the air bag light was on. Last time it was a 3" cable harness at a hideous price. This time it was a $500 part. It's almost if the airbag light will come on at certain intervals and for a different reason. I've driven VWs since 1968 and never have I been picked to death on repair bills. I'm not sure if I'll buy another VW.

jorgeeos

Sep 26, 2012

When we were in Volkswagen we enjoyed purchasing our car because Josef was very friendly and professional,we received a very good customer service, also, he gave us a good price and explained all about the car, we are very satisfied with our EOS.Definetely we recommend Volkswagen in Richardson.

Jbreland

Sep 25, 2012

The service I received was good. The service rep explained the repairs and went through the options. He was able to maximize the labor costs since there was overlap

liviajose

Sep 21, 2012

My husband and I had a great experience. Everyone was friendly and knew their cars. We did not have to wait around for hours to get what we needed.

Terrell123

Sep 19, 2012

We contacted VW Boardwalk on Friday and purchased our car the next day. They were very professional and got us all the information we wanted before heading out to the dealership, which is a great help when you are looking at multiple vehicles. We were more than pleased with the customer service and salesmanship that we received while at Boardwalk. Kenneth was easiest the best cars salesman we have dealt with. We never felt like we were getting the runaround and we felt like he was on our side. I would do business here again for sure and I will recommend it to my family and friends.

beagutierrez

Sep 19, 2012

I had an great experience at Boardwalk Volkswagen because I went in for a problem with my tail lights and left with my inspection done. It was a big relief to get everything done in one stop. In addition, Kirk McCoy was very diligent and did an amazing job by helping me with every inquiry I had.

dkatzgti

Sep 19, 2012

Terry was very helpful and responsive. That said, I'm sure you'll be getting less feedback on these surveys when you require free text to complete the review.

kimberlyd0520

Sep 18, 2012

This dealership was awesome!!! Todd was an outstanding Salesman. He covered every part of this deal with me. The service advisor Tie Johnson was nice and took time out of her busy day to meet me and say congradulations. The finance Manager Michael Weimer was great, very nice and gave me a great deal on my 6 year extended warranty!! I would and will be recommending them to anyone I know needing or looking for a new car!

rico.hernandez22

Sep 18, 2012

I went into the dealership to see about a check engine coming on. I told the service guy what happened and said it could take up to an hour and a half to check it out. I told him that was fine and I waited in the lobby. I would say about 30-45 mins later he came back and told me I needed replace a fan in my car and came up with a quote price with 15% off. I told him I didn't have the money for that right now, but would come back. Jose went over monitoring the temp in my car with one of my fan's not working. He than went to get my car and finish paperwork. When he got back with the paperwork I asked him which fan wasn't working because my car has two fans a big one and a small one, he went on to say both of them weren't working. This is when he originally told me that only one fan wasn't working. He than corrected himself and said only one was broken. I asked him which one and he said to pop the hood and I would be able to see. I was turned off by that response. I think as a service person of a VW dealership I think he should know his facts before saying a smart remark like " pop the hood and you can see." I always take my car to this dealership and have never felt more taken advantage of until now. After I left the dealership I noticed my check engine light isn't on anymore and I checked to see if my fans were working and bother are currently working fine. I go to a VW dealership because I thought they always look out for their best interest of the customer. I left feeling like he was just trying to get money out of me for a service my car didn't need. I don't to take my business elsewhere but I feel its the best interest for me to get honest service.

Whois121

Sep 18, 2012

Tie ROCKS!!Personal service friendly, good memory, exceptional!!!! I compared quotes with three other dealerships and Tie provided value for the money. I live 5 miles away fron Volkswagen dealership in McKinney, but I prefer to drive to this Richardson dealership 20 miles away. Who says customer centricity doesn't matter?

beth.krantz1

Sep 17, 2012

I took my daughter's car for an extended warranty repair. It had already been to one dealership, who charged me for the deductible, and non-warranty repairs. They did not fix the original problem, and said that they could not reproduce the problem, while they had the car. I had advised them that they had to drive the car, for a while, in order to see the issue.Kirks truly listened to my explanation of the problem, and made sure that they thoroughly checked into the problem. They found the exact problem we were having, repaired that and a couple of other minor problems, as well. They did not charge me beyond the deductible. There was a mix-up on the date the car would be ready for pick-up. Although this was not a big inconvenience, Kirks went above and beyond to make up for that small error.My daughter's New Beetle runs better than the day we purchased it (used, from another dealer). Boardwalk detailed it, so now it looks better, than when we purchased it.Kirks, and all the staff were friendly and showed great customer service.I would not hesitate to return or send friends to Boardwalk VW of Richardson. In fact, a couple of the other Boardwalk dealerships would do well to model their customer relations skills after the folks in Richardson.

joel.patterson.752

Sep 17, 2012

I've been going to Boardwalk for quite a few years and have always been satisfied. I took my car in for service at a competing dealership awhile back since it was more convenient but just ended up frustrated. I can't recommend Boardwalk, and specifically Tie Johnson, enough.

mohsen.nazari.1293

Sep 16, 2012

You always lose in the battle of purchasing a Vehicle since you are negotiating on the price. But in some places the processes is not as bad and as stressfull as othr places. Boardwalk Richardson is one of those dealerships. I suggest this dealership and Mr. Gary Blakley for buying a Vehicle.

Nealvarez

Sep 14, 2012

Josef made the whole process of buying a car a pleasant one. We have purchased several cars in the past and this by far was the best experience we have had. We will definitely higly recommend this dealership to anyone interested in buying a VW!

trey3216

Sep 14, 2012

Tie is extremely professional, friendly, and thorough. I truly enjoy her exuberance for my VW and her pride in the work she does. It's a joy to see quality and honest customer service in a day where it is so often cast aside as too time intensive, expensive, or pointless.

HJ.Eliz

Sep 14, 2012

Kirks gave great service. He took the time to really explain what was going on with my car. The only reason I gave "good" on overall experience, because other workers miscommunicated with me. They didn't take the time to realize what was going on and confirm my key issue.

chhoward

Sep 13, 2012

The staff was great at Boardwalk. We would use the dealership more often for maintenance and repairs and regular service if the prices were more reasonable or comparable to other service shops.

carj

Sep 12, 2012

Tie is really dedicated and she loves what she does. She is above and beyond friendly and her smiles are so comforting. She understands customer service and how to communicate with her customers. Thank you for making a difference at Volkswagen of Richardson.

Paul Angle

Sep 12, 2012

Not sure who checked me in at service, usual top notch service and treatment.We will continue to buy cars from Boardwalk even though we live in McKinney.

KDWiley

Sep 7, 2012

I appreciate Mark's knowledge, patience with my questions and his and Jay's understanding in financing a vehicle at this point in my life. I LOVE the car and LOVE driving a standard transmission. And, why did I wait so long to make this purchase? As I told Mark, I have been a volvo driver for 30 years. I am now a converted VW girl.

Oscar Contreras

Sep 5, 2012

Tie Johnson is a very professional and customer satisfaction oriented person.She is the reason why I don't go to McKinney VW dealership even when newer and closer to home.Oscar Contreras

sdenton1

Sep 5, 2012

If auto repair and service could ever be made enjoyable, it is by this team at Boardwalk Volkswagon! Thanks guys, I'll definitely be back. :)

winecountry

Sep 5, 2012

We have purchased many cars over the years and this was our best experience to date. Rick and Steve were very efficient and had fast follow-up. They made the buying experience quick and pleasant. They should be a service model for other dealers. Thank you guys!

jnev196844

Sep 5, 2012

It's always a pleasure to work with Gary. he made this new lease easy to decide on and execute. He and Mike helped me close out my old lease so easily and to my advantage.

ericasinclaire

Sep 4, 2012

Tie is awesome - she always gives her best and makes me feel as if I am the only customer there!! Her attitude is always pleasant and she will go out of her way to make sure the customer is completely satisfied!

jboerger

Sep 4, 2012

Josef was very helpful. This was my first car purchase of any kind, ever. He was very helpful and very nice. Overall a good experience.

mgarvinsr

Sep 4, 2012

Great job. Very responsive and professional. I would recommend Bob and the dealership overall to anyone. They proactively addressed an upcoming service that would have otherwise expired which I appreciated very much.

vtktx

Sep 4, 2012

I felt good about the sale and the salesmen. I will always drive a beetle and use the service dept for my cars. I appreciate the attentive treatment.

m.laney

Sep 3, 2012

Had a great experience working with Tie. She is very friendly and went above and beyond to make sure I had a great service visit. I have worked with several service coordinators in the past but once I found Tie there was no other option!

shambo1

Sep 3, 2012

I took my Jetta in for service and met with Tie Johnson. She was friendly, courteous and professional and she even picked me up from the DART station when the shuttle service signals got crossed. She was a breath of fresh air.

AnjaliB

Sep 1, 2012

I live 20 miles from this dealership and work about 50 miles away - but I still always come back because of the customer service. The people who work in the service department are always helpful, and explain things carefully. I never feel like they are trying to sell me extra services I don't need.

Xiaojia Chen

Sep 1, 2012

I'm satisfied with my car.The price the dealer give me is appropriate,and the service is very good.Though the window of the car dosen't meet my demand, it will change in the future i believe.

teleam

Aug 30, 2012

It is always a pleasure working with when I visit Boardwalk for car servicing. She always greet me with a smile and her communication about any questions about the services needed on my car is detailed and informative.

huqingwen

Aug 29, 2012

It is well-known that it is difficult for auto business to earn trust and recommendations from customers. However, Bob King and Jason Lederer at Boardwalk at Richardson impressed me by their professionalism and ability to get to the bottom of the situation which every customer could experience at a dealership. I sent my Jetta TDI to their dealership for regular maintenance and found the windshield was broken after I had taken my car home. This situation is of course frustrating in any way. But when I went back to the dealership for an investigation, Bob King, Jason Lederer and certainly myself followed a standard and professional procedure to deal with this situation without any unpleasant argument. During the whole process, Bob King, Jason Lederer demonstrated a strong commitment to great customer service which should be highly commended. This incident has convinced me to do business with Boardwalk for years to come.

yuyan

Aug 27, 2012

Tie is a great person to serve your vehicle. She provided me with great auto part price and great quality. I would definitely recommend this person as well as this dealer to you for your future service.

Lawrence Hogue

Aug 27, 2012

I gave this rating because becuas the dealership was very responsive to my inquiry and gave me fair quote on the new car that I was trying to purchase. There were two other dealers that received my e-mail and I got no response om them.

rgodwin47

Aug 27, 2012

My engine light was on and my inspection was running out at the end of this month. Test showed it needed a thermostat. It was replaced along with all necessary parts, computer was reset, and inspection was done. Completely satisfied. Good job.

sdondershine

Aug 27, 2012

Josef and Steve were both great. They were extremely accommodating and very knowledgeable about the car we ended up purchasing. We looked at a few different models and when we narrowed our focus onto one model, they found the right car and let us drive it for a day. That was a big reason we were ready to purchase the car.

tonydfw

Aug 27, 2012

Steve Lin was the reason I bought at Boardwalk even though I had a COSTCO discount at an Irving VW dealership! He was the reason I bought there. He was very friendly and knowledgeable about all aspects of the Jetta TDI Sportsvagen!!!

ptendoes

Aug 24, 2012

Quick service completed efficiently.No problems but for an oil change this should be able to be completed more quickly.Waiting room very pleasant and cookies very tasty.

raynjoroge

Aug 24, 2012

Steve and team were Extremely helpful. They guided us through the whole process with utmost proffessionalism and candid knowwledge of the subject matter. I would highly recommend.

KujoRabbit09

Aug 22, 2012

I always come here for the good customer service. Ask for Robert (Bob) King or Terry Granger and they will always take care of you. They always do a great job at accommodating my needs and let me know what their daily specials are (if applicable) for coupons which keeps me coming back. The price is a little bit higher compared to other places but you can guarantee the quality of work. Will be coming back

Lynn Gray

Aug 22, 2012

Tie Johnson is so welcoming, with her smile and her manner! She is an asset to your company as are the technicians who worked on my car and found two things not working up to speed. I am impressed! This is my first VW and I see why my son and daughter are so pleased to be driving VWs. Thank you.

HBerg

Aug 19, 2012

I have been a VW owner for the past 12 years and I have been very pleased and satisfied with my VW's performance, reliability and especially maintenance and service. Boardwalk is very customer sensitive in that they will go all out in their personal relationship with me the moment I drive in. Not only that but they have an excellent service area lounge that is very clean and comfortable and even provide me with coffee or tea and other goodies. Boardwalk even welcomes my big boy Mac, an English Labrador retriever.People waiting in the lounge love to come by for a little pet therapy when they see Mac.The world class service team here are a special breed of people who actually appear to love what they do - that is, to please the customer, me who came in for service.My repairs have always been done right the first time. Not only that but a couple of years ago I had a very unusual but minor problem with my [Pre-owned certified] 2005 Touareg that required much diligence and time to identify and correct. Well, I was more impressed than relieved to know that they actually identified what the problem was and replaced the defective part without question. Thank you my friends at Boardwalk VW, you have proven yourselves to me and now I'm a customer for life. HK

bbayaa

Aug 18, 2012

Mr. Joseph was very professional and his service was exceptional. I was not even planning to buy the GLI before he recommended it. Once I test drove it and a final price was agreed (which did not take long at all), Mr. Joseph took the time to explain every little detail about the vehicle. He quizzed me on every feature to ensure that I understood it, and accompanied me on a final test drive around the block to ensure that I liked everything about the vehicle.I am definitely recommending Mr. Joseph for anyone else interested in buying a VW.

ciscorusty

Aug 18, 2012

I had a great experience purchasing my new Volkswagen from Boardwalk VW. From start to finish, the staff at Boardwalk was very accommodating, and made sure that they provided exceptional service for me. In particular, I was very impressed with the competence, product knowledge and professionalism of both Michael Minervini and Josef Puhringer. They were both able to answer all of my questions, as well as provide key important information that I needed prior to purchasing my 2013 Passat TDI SE. In addition, I was impressed at their teamwork in working with me. I visited Boardwalk on 3 different occasions, and was able to seamlessly work with either Michael or Josef, based on their work loads at any given time. I truly felt that both were motivated to help me. I would definitely work with Boardwalk, Michael, and Josef again when needed. David (Rusty) Grayson

mikemig

Aug 17, 2012

Boardwalk VW's Service Department is outstanding. They continue to excel on my fronts. I also greatly appreciate their shuttle service as this can a decision maker in choosing Boardwalk over another service provider.My only issue with this particular visit is that I had to reach out to the service department later in the day to determine the status of my vehicle. Typically I receive a phone call much earlier regarding my vehicle status.

Lauracrook

Aug 15, 2012

I brought my 2008 Jetta that I bought at Volkswagon boardwalk back into boardwalk last week because my check engine light was on. The service upon dropping my car off was friendly and I was told that I would get a diagnosis in a couple of hours. I received a phone call from Terry a few hours later explaining the diagnosis in detail and also that my battery was weak. The problem were my engine fans were blowing on high all the time, they would have broken soon. He told me because I had been a victim of the millennium scandal when I bought my car there, that they would be able to take care of the fans if I bought a new battery. I agreed, happily, and was to it would be 3 or 4 hour job. When I returned the lady who checked me out, terry, and a manager were all polite and used terminology I understood to explain what had been done and also answered some questions my husband and i had. In addition to the positive customer service and price I also enjoyed the clean waiting room, coffee, bagel, and as always the car wash they did at the end.

patrick.sicotte

Aug 15, 2012

Boardwalk provides a very good customer experience. As a first time car buyer, both Gary and Mike made me feel right at home and brought a great amount of knowledge to the table.

blueyedkim

Aug 15, 2012

I hit a huge pothole in Dallas and knew that I could take my 10 year old beetle to Terry at Boardwalk VW and could trust that they would do a great job on it. I had a few weeks previous to this incident, taken my beetle to Terry to have the alternator replaced and was very happy with my service and treatment here.Terry has treated me respectfully and courteously, called me often and kept me updated on my vehicle, and has let me know what needed to be done more cost effectively.I really appreciate the way I've been treated by Terry and Boardwalk VW. In the past, I've gone to Rusty Wallis and been treated horribly and refuse to go there, so my trust of dealerships is pretty low. But so far, Terry has raised my trust up considerably. I will continue taking my beetle to him for service.

drteed

Aug 15, 2012

I brought my car in for a basic check-up with tire rotation, and after I left, the front right tire is vibrating and making a lot of noise. I'll need to bring it back to see what happened.

honda03

Aug 15, 2012

Boardwalk Volkswagen Richardson is EXCELLENT! I purchased by car back in 2005. The service was excellent then and still is. I moved to Houston, TX and brought my car to several of the so-call Volkwagen dealerships here in Houston. I always left with the same problem I started with. I gave Houston a try but after spending more money and time to continue with the same car problems, I decided to just take it back the Richardson TX Boardwalk Volkswagen Dealership. I called ahead and scheduled for my car service and repair for June 28, 2012. I was greeted by Ron Hollomon as soon as I drove up. I met the mechanic guy who was going to work on my car. He was the best and knew about Volkswagen/German cars. Please keep in mind my car was not driveable anymore. I had to carry it on a Uhaul tow. Not even 5 minutes after my car was there, the problem was discovered. A loaner car was given to us until my car was fix. We were also offerred to be driven to any destination if needed. The price was right considering all the work that was to be done. My car was cleaned and was never charged a fee. My car is running excellent now just as if it was brand new. I just want to thank Ron, his mechanic, and everyone that assisted us with our visit. There is no other Volkswagen dealership as great as this one. I will always bring my car there for all problems. Thank you, thank you, thank you....... My 18 month old son who was with us at the time is smiling now he can ride in Mommy's car safely again....

Edmund Ochieng

Aug 13, 2012

Left satisfied and sooner than expected. Couldn't express my appreciation for their fast service more. Thanks for your invaluable service to Tie Johnson and Kerry Cardwell; you make a good team

netgoal

Aug 13, 2012

Went in on Saturday and Gary came up to us and asked if we needed help. We told him we were just looking but he still helps us with a smile. We called him on Wednesday and told him what our budget was and he worked to fine my son a car. When we arrived at Boardwalk Volkswagen Gary had the car ready for us to see and drive.

rwolking

Aug 13, 2012

I thought Bob was attentive and resourceful as well as provided ideas that may prevent future problems. Thanks Bob!I do wish the pricing were better.

tcueg

Aug 13, 2012

My husband and I were physically and mentally ready for a long and draining process, but we were taken by surprise at this dealership and with Margaret. I am so impressed with their great customer service! I did not feel pressured at all, I loved how her focus was on "our" needs and how she could help us meet them. We ended up driving out with a brand new car and the experience was amazing! I have already begun to recommend Margaret and Boardwalk VW. Great experience, friendly staff and amazing service. Absolutely thrilled with my choice of dealership and vehicle!

Bowden33

Aug 12, 2012

I was not a Volkswagen person prior to my visit but after working with Josef and the folks at VW Richardson I believe I will be a Volkswagen person for ever more. My new GLI is awesome and thus far I have received top notch service. Well done.

Natasha Anderson

Aug 11, 2012

Terry Granger and Bob King were both absolutely wonderful to work with. I had an accident as well as some repairs that needed to be done and all were done great. Terry was super nice and friendly and did a good job communicating with me about the progress of my repairs. He was always very respectful and helpful and I honestly don't know what I would have done without him giving me a loaner car during the time my car was in the shop. (I am a teacher for Richardson ISD and was moving from one school building to another at the end of the year so not having a car would have been extremely difficult.) The other work I had done was my window was not rolling up. I was expecting a huge bill for this but Bob was able to get most of the repairs authorized through my warranty, something I didn't expect. It took a lot of back and forth but you got it done perfectly, without costing me a fortune. Bob has helped me many times and it has always been a great experience. He really listens to my concerns, which has not always been my experience at dealerships in the past. Accidents and car repairs are never fun but without all of Bob and Terry's help it could have been a horrible experience. In the end, it was not a big deal at all. I am very pleased with my expeience at Boardwalk. You have a customer for life!

Aljoseph02

Aug 10, 2012

I currently traded in my Jetta for a new passat and was very pleased with the customer service. Everyone was very helpful and it was a quick and easy process. I now have a beautiful new car that I love! It was a pleasure working with Gary and I recommend him to everyone! He wasn't pushy and did everything to help me get the car I wanted for a great price! Kirks helped me in service and was also great to work with! I am very pleased with boardwalk and will definitely continue taking my car there.

CSchwalls

Aug 6, 2012

Steve was amazing with the whole experience. This was my first car to ever purchase and made the process very, very simple for me. The negotiation for the car sale price was a minimal of a hassle. I am very pleased and have recommended him to colleges, friends and family.

Richard Adair

Aug 6, 2012

The entire sales experience for us at Boardwalk Volkswagen was enjoyable. Todd Slater and the Boardwalk sales staff did a superb job. We felt that Todd was knowledgeable, he always acted in a professional manner, and at the same time he was very personable. We would not hesitate to recommend Boardwalk and Todd to others, and in fact, we already have!

tb120901

Aug 6, 2012

Bob made my service experience seamless and stress free. Bob helped restore my trust in the VW service department. I received the exceptional service and follow up I was expecting. I left knowing that I would be definitely be returning to Richardson for my next service for my Passat I felt that I could trust what I was being told and that I would pay a reasonable price for high quality service and exceptional customer service.

jibaek98

Aug 5, 2012

Josef was very patient and helpful for me to find my new Passat. He was willing to go an extra mile for me. When we couldnt find a Passat with very low mileage at the dealers parking lot, he didnt mind to drive to their remote inventory lot to find the one with very low mileage on it even after 8:30pm. As a result, I got the one with only 12 miles on it.

cattleguard

Aug 4, 2012

I tried to buy a Volkswagen at one of your competitors three different times, and I found them to be a little short on manners etc., I finally tried Boardwalk Volkswagen and spending about thirty minutes with Jim Duke, we made a deal and closed it that morning.Tie Johnson has been my service rep and she does a good job, very nice and helpful. I know Gary Blakely and refered a possible customer to him recently.I am happy with the service from Boardwalk and will continue to do business there. I have a Jetta TDI Sportswagen and it has been a great car. My next choice would be the Passat TDI.

ivblisa

Aug 1, 2012

Kirks went above and beyond to make sure I was happy with the service. Very nice guy, very helpful and seems to care about his customers. He is a credit to the service team!

jfelismino

Aug 1, 2012

Outstanding service from start to finish. All my opitons were provided to me, no pressure to buy. Very professional staff, very impressed with the whole transaction

josk8

Aug 1, 2012

Our service consultant Kirks McCoy was very helpful, friendly and courteous. VW needs to hire more people like him. Our overall experience was great, we're even considering buying another VW in the near future just because the service quality.

bdoerr

Jul 31, 2012

Service was great. The staff was very friendly and helpful. The price was quite good and the work was completed in a timely manner. I would recommend this dealership to friends and family.

Ealt3

Jul 31, 2012

Anyone can sell you an automobile but keeping you happy throughout your ownership experience is a whole other story. I would buy another VW from these folk just to have them on my side during the not so pleasant days which will surely happen. They seem to take a lousy day and make it tolerable. Service is where the rubber meets the road and Boardwalk does a yeoman job for which I commend them.

arif612

Jul 30, 2012

Tie was great with all the service needs.she had anticipated all the possible requirements for which i needed service,checked tires, lights, horn before taking in.

crabomatic

Jul 30, 2012

i love VW of RIchardson--everyone is nice and pleasant and efficient as well. From the guys that drive you home and come back and pick you up when your car is done, to the ladies at check-out, its always a comfort to do business here. Terry Granger was fabulous to deal with--kept me informed every step of the way VW of Richardson and will continue to do so!

Lenoree

Jul 28, 2012

This dealership has the most knowledgeable and professional team I have ever dealt with. My Brand Specialist, Ken Fleeger made sure I was happy with my purchase. He is a true asset to your organization.

Lahabana

Jul 27, 2012

Charles was very courteous and diligent helping us find the right car for the right price. It was a pleasure working with him. We will recommend others.

ctmanuel

Jul 27, 2012

I went to the dealership because I received mail requesting jettas for resale to people looking for them. I was ready to trade in my jetta. I met Josef and looked at the 2008 Rabbit. I liked the car and was pleased to drive it.The salesman was very thorough and pleasant. He gave me his complete attention and tried to give me the best deal. I was very pleased with the service and will consider returning to Boardwalk in the future.

ashleylabate

Jul 26, 2012

My expierence was good overall and I was in and out quickly. I was only disappointed that my car had a small dent, easy to overlook but it was corrected immediately.

qdbailey2

Jul 26, 2012

My daughters car needed A/C work but was only in town for day {Sat), but Kirks said could get done & everyone involved went above & beyond to make it happen.Even stayed late to accomplish. Then helped me get car to my daughter in time for her return trip.I was very impressed & will recommend Boardwalk again & again. Thanks everyone involved.

ThomasDavis

Jul 26, 2012

Gary sold me and my family a new Dark gray Volkswagen Golf, he was extremely professional and beyond hospitable, so much so that I will likely use him for all of my future vehicle needs.

nlabarba

Jul 25, 2012

My buying/leasing experience at Boardwalk VW of Richardson far exceeded my expectations. Mr. Puhringer's personal consultive style made our experience at Boardwalk VW. I would recommend his services to anyone in the market for a VW. Josef took us from test drive to purchase, providing us with excellent service throughout. Even staying well past closing (11 pm) to make sure our 2012 Jetta was coming home that evening!

deemorton

Jul 25, 2012

Bob was great. Explained everything required and when future requirements needed to be met. Helps with budgeting when work can be spread out over a 2 month span. Work done on headliner was perfect. Will be back next month for new brakes.

guitarguy249

Jul 25, 2012

I had a great experience buying my new 2012 Golf R. Gary Blakely was very helpful in getting me the deal I wanted and a good trade in for my previous vehicle. Jason Daniel was very articulate and helpful in explaining all my financing and warranty options. I will definitely do business again!

alisafdarinia

Jul 24, 2012

My wife and i are very happy for our new SUV and it was a good experience meeting and working with Mr. Josef Puhringer and having him as our salesman.He treated us with courtesy and respect and i would recommend my friends and colleges to go to him first before they go to anyone else.

megcar79

Jul 23, 2012

We had an excellent experience purchasing our new car last weekend. Jeremy answered my husband's online query the day before, and by the time we arrived the next day the car we were interested in was ready for us. Everyone was very friendly and things seemed to go smoothly.

stefaniechapin

Jul 21, 2012

Mostafa is a great professional. He was extremely helpful and went out of his way to make sure he could meet our expectations regarding the car purchase. I will certainly look for him next time I want to buy a car.

jrgeis

Jul 21, 2012

Fixed a wheel bushing that has been a problem for quite a while. Always have been satisfied with the overall experience with VW service at boardwalk and have recommended that my daughters consider buying VW Jetta, which they did recently.

caseman21

Jul 20, 2012

Every detail about what was going on with my car while it was being serviced was explained in great detail. They have an excellent and friendly staff who is willing to answer any question you may have.

cf54398

Jul 20, 2012

Had searched internet before arriving so I knew exactly which 2 cars I wanted to see and I didn't want to be made to feel like I was being handled. The salesman was very accomodating and responded to my requests quickly. I have always been a "sleep on it person" when it comes to making a major purchase - even when it's the deal of a lifetime. I did not feel pressured into making a decision and because I felt comfortable dealing with the salesman and sales manager, I ended up making the purchase that same day.It seemed that everyone focused on making the experience pleasant - from the employees who purposedly stepped in front of me to ensure I never touched a door, to the finance manager who took the time to not just explain package options (the what) but made sure we understood (the why).Overall a pleasant experience and the best part is I now drive a beautiful car!

lshefferly

Jul 19, 2012

I visited the dealership concerning a warning light on my 2006 Tourareg. Terry listened carefully to my explanation of the problem and indicated that he would get a diagnosis as quickly as possible and provide me with a service plan. He directed me to the lounge and told me he would let me know as soon as a diagnosis was made. In a matter of minutes he was back with the diagnosis and plan. He explained that a part was needed but it would need to be ordered but the car was safe to drive. Terry indicated that he would call when the part arrived. It turned out that the part needed to be sent from Germany so it was a couple of weeks before the actual service was provided. When the part was available Terry called me and set up an appointment to service the car. He said he would get to work on it as soon as I got to the dealership and that I could wait for it to be completed. He was a man of his word and I was ready to go in less that two hours with a clean and fully functioning automobile.Not only was Terry pleasant and easy to do business with he was also very considerate of my time. He gave me the option on both of my visits to either wait or be taken home by one of your outstanding and courteous drivers.In summary, I was pleased with the service I received and will return without hesitation the next time I need service.

v-legans

Jul 19, 2012

I want to express my utmost gratitude to the Boardwalk Volkswagen Team - Brian Swarvar excellent sales person, who made this transition very professional, comfortable, and easy. When I wasn't sure of the process, he made me understand and feel comfortable - worry-free. I really appreciate everything he has done for us.Everyone that touched my case did a tremendous job, I thank God for their support.Please Thank, of course, Brian Swarvar; Jason Villa made me feel so warm and understood my sensitive case; Mostafa Abou-Auf who backed up Brian when he was busy with other customers - stepped in with the same demeanor and concern; and also Mr. Michael Weimer who explained every document clear and precise.To the Boardwalk Volkswagen TEAM, THANK YOU AGAIN!!!!

mgoza

Jul 18, 2012

It was good as far as the services my car received, however I sat in this dealership for 3 and a half hours. The first time I was even updated on the status of my car I had already been sitting in the waiting area for over two hours. Had I known it would have taken that long to do the 30,000 mile servicing, I would have had a friend come and pick me up instead of sitting in the lobby listening to a screaming child for 2 and a half of the hours. Not exactly my ideal Saturday.

Shehulk00

Jul 18, 2012

When our main car began to give out, I couldn't think of anywhere else that I would want to buy other than Boardwalk VW. We loaded the car up and drove cross country just to get a car because of the phenomenal customer service that I have received in the past from Boardwalk. Jason Villa is one of a kind and never pressures you into making a purchase like most people in sales. It was a very pleasant and beyond satisfying experience. No matter where I am in the country, I will gladly jump on a plane to purchase from Jason again.

Bradley Needham

Jul 18, 2012

Steve did a great job very good personality and great at not pushing someone and willing to listen to try to get what you want. I would recommend steve to anyone that is looking for a new or preoweded car. His manager even did a great job of getting are payments where we needed them!!!! Thanks to you all as a team working together and making a sell.

adperez

Jul 17, 2012

My experience at Boardwalk VW was great. From the Sales Manager to the salesperson, they made me feel at home. Everything was a breeze and everyone was very knowledgeable about the product they were representing proudly!This is my first VW purchase and of course my first dealings with VW Boardwalk. I would definitely purchase other vehicles from Boardwalk VW in the future.

cmeschkat

Jul 17, 2012

We had the best car buying experience I could have hoped for at Boardwalk VW with Steve Lin. In the last three years we have purchased four vehicles and I always dread the experience, but this time was a very different story. Steve was extremely knowledgeable, personable, and overall genuine in his care and concern of meeting our vehicle needs. He went above and beyond to not only match us with the perfect car but to also make sure that we were getting the best service from the dealership after the purchase was made. He even called to make sure we arrived home safely after our three hour commute back to our home town. Steve was very patient and thorough in explaining all of the vehicle options which gave us confidence when we made our decision that it was the best option for us. Making the final deal could also not have been a more smooth and stress-free process. I know that for my next vehicle purchase I will be coming back to Boardwalk Volkswagen and asking for Steve!

collinshvfd

Jul 17, 2012

We called first to ask about a specific vehicle. Spoke with Jason Villa and he was extremely helpful. Told me all about the vehicle I was asking about and also mentioned other inventory. I have never felt so welcomed at other dealerships but this was a different experience. I felt like I was a family member yet I hadn't committed to buying or even test driving. It was a very pleasant experience from the beginning. I have recommended Jason to anyone I speak to regarding purchasing a car or truck. Great Guy! Great Dealership!

eenriquez81

Jul 17, 2012

This is the second car I've bought from the dealership. They've made very easy, fast, and have always given me a great deal. Thanks Boardwalk!

Josh at BaerTrax

Jul 17, 2012

Coming from Fixed Operations with Mercedes-Benz I know customer service and eventhough I didn't purchase I was impressed with the friendly smiles, eye contact and firm handshakes. Good customer service starts with making the customer feel like this isn't just the same ole routine. Instead I felt welcome and important. Great customer service!

luckyjnz

Jul 17, 2012

Words cannot possibly describe the satisfaction that I have received from this dealership. I've owned a lot of cars in my life and dealt with a lot of crazy dealerships in the past. Boardwalk has to be the most professional and friendliest places I have ever purchased a car from. Jason Villa is not only a great sales manager but, but he's a fantastic leader of the best sales team I've ever had the pleasure of working with. When I walk in, everyone has a smile on their face and is happy to see me. And that's not just because I bought a car. They are happy to see me even after the buying experience and every time I come in to get my scheduled maintenance performed. Speaking of maintenance, the service department has been nothing short of excellence and treats me like a human being each and every time I come in. In my book, that speaks volumes. I have now purchased two vehicles back to back from this dealership and frankly, I won't go anywhere else as long as I own a VW. I have been nothing but satisfied every step of the way and I would recommend this dealer above all that exist.

MaximusBlue

Jul 17, 2012

The wife and I worked with Jason Villa and Brian Swarvar for our TDI purchase. This was not only a hassle free and enjoyable experience, it's the second vehicle we've bought using the same guys - and I can say that it won't be the last. The trust is what I felt will be bringing me back, both Jason and Brian do not have to worry about being labeled as "typical car salesman". I never felt rushed, pressured, or talked into something that I was not comfortable with. After the purchase(s), any question I had about the vehicle was only a phone call away, no matter how small. We have a Jetta TDI, we've already put over 30,000 miles on it and it drives just like the day we drove it off the lot. Whatever vehicle we buy next, I will be calling Jason Villa first.

mizzoz203

Jul 17, 2012

I have dealt with Steve now with numerous deals and he is by far the best car salesman that I've ever dealt with VW dealer or not. He always makes sure that the customer is satisfied and makes you feel like family when your in his office! I left with a 2012 Autobahn GLI, he made sure that he ran through every option on the car so i had no questions by the time i got home. When ever anyone asks me about which VW they should go to I always recommend they go see Steve at Boardwalk in Richardson. Whenever its time for a new car I will definitely be back to deal with Steve!

mstenslan

Jul 17, 2012

This was a fantastic experience. I am now a Jetta GLI lover. Jason and Mostafa were phenomenal to work work with. They truly understand the needs to their customers and they are always willing to go the extra mile to make sure the customer is satisfied. I appreciated both of them and I am enjoying my new car. Jason Villa is very honest and hardworking. I would refer my friends to him in a heartbeat.

Nvr_Enuf_Tyme

Jul 17, 2012

This is my fourth Volkswagen and the CC is by far my favorite! It was only natural I came to Boardwalk for my next Volkswagen after many of my friends had a great buying experience and got what they wanted, so I had to experience it for myself. Although this is my first buying experience over at Boardwalk, Brian Swarvar, Jason Villa and Jae Kwon made my selection, purchase and financing first rate! If only buying a car were really this easy...wait is WAS! Their reputation for customer service and satisfaction will earn my business for years to come! From start to finish I felt that I was being taken care of!Thank you guys!- Kosal

triplettt

Jul 17, 2012

Once again Ms. Johnson delivered with her exceptional customer service and professionalism. As always I will continue to have my car serviced at Boardwalk VW as long as Ms. Johnson is available to assist my car needs.

zcamp13

Jul 17, 2012

Boardwalk Volkswagen is a rare dealership that you actually enjoy visiting. Their sales team are highly knowledgeable, extremely friendly and an overall pleasure to work with. They are completely upfront with you throughout the entire sales process and go above and beyond to get you the best deal possible. Their service department is also topnotch and is the only place that I trust my car with for service. When my brother needed a new car for his fiance, there was no question on where we were going. Jason Villa and Brian Swarvar took excellent care of us throughout the entire process and as always went above and beyond all of our expectations. At Boardwalk, you never feel like a customer, you feel like family.

bethgeis

Jul 16, 2012

Gary was great! i would send everyone i know to him Steve was good---made me wait too long to program my car---also took a while to go to financing but overall great service---Gary is a class act!!

mehinson67

Jul 16, 2012

The sales experience was great. I was in and out in an hour. Mark and team did an awesome job getting my deal done. I was out of town and we closed the deal over the phone and the car was ready when I returned. I look forward to a great relationship.

rogereg

Jul 13, 2012

I have been very, very pleased with Boardwalk VW in Richardson, TX. This is the 2nd new VW I have purchased from them within the past year and a half. I live in Corpus Christi, TX and have made the 6+ hour trip each time to buy from them. I guess when you find something good you just keep going back.

tahjkiara

Jul 13, 2012

Gary and Ron were so kind and helpful made the process of picking the right car for me along with the color and down to the serious part the buying a car. Gary explain the details of my trade in and when things seem to make no sense Gary went out his way for me to make me better understand the trade in and buying process. I really am thankful for all his hard work.

taurusaustin

Jul 13, 2012

Called to schedule a last minute service before leaving town. They were able to get me in within the hour and completed the work quicker than promised and washed the car. Every experience with Boardwalk Volkswagen has been excellent.

rbeeson

Jul 12, 2012

I negotiated on a used car via the internet with Mark Sayers. Once we got close we negotiated by phone. I was pleased with his responsiveness and the final negotiated price. As requested the closing papers were ready to go once we met in person. The finance guy was fast and efficient making for a very successful transaction. Nice place, good people.

jingjingyang89

Jul 12, 2012

Steve Lin is not just professional and knowledgeable about the business he does, he is also friendly when rendering his service. As a first-time car buyer, I know little about cars. Steve is patient and answers any questions I would have for him. I feel that Steve is a great help because of his authenticity and how he truly cares for his customers. It would not be such a pleasant and satisfactory experience to me if not for Steve. Thank you, Steve! You truly are an outstanding salesman.

eddieltwang

Jul 11, 2012

Steve Lin was very courteous. We had excellent communications through phone calls and emails and had most of the details worked out in terms of pricing and trade in prior to our visit. Steve offered to pick me up at the airport and sent text messages to ensure that I arrived safely.Steve and I are both from Taiwan and he treated me like family. He made this entire experience pleasant!!

emb0091

Jul 11, 2012

Each associate that assisted me was very professional and extremely knowledgeable, it was a great experience! It also took the shortest amount of time to get all of the financing done and the paper work signed. I would definitely recommend them to anyone.

adelarod63

Jul 10, 2012

Mark was patient and friendly. This is my second VW Beetle and really could not see myself driving any other vehicle. My first Beetle i kept for 10 years. great car i hope to have the same success with my car.

daleandnorma

Jul 10, 2012

My experience began with a phone call from Jeremy Heuss in response to an email I sent to various dealerships inquiring about availability of a 2012 Passat TDI. Jeremy promptly responded to my inquiry, and from the beginning of that phone conversation impressed me with his professionalism and knowledge of the vehicle. We scheduled an appointment for the next morning, met with Jeremy and Jason Villa, which confirmed my initial phone impression of Jeremy's professionalism and knowledge of the vehicle. That was my first contact with Jason Villa and he also impressed me with his professionalism and approach to evaluating my trade-in. They gave me a written quote on the new car and the trade-in in less than an hour, I went back home and thought about the transaction, called Jeremy back that afternoon and bought the car. Took it home that night. The time to complete the transaction was minimal, Jason Daniel completed the transaction in a very efficient manner (loved all the electronic "paperwork" process) and my wife and I were on our way home with a new car in less than 2 hours. In our opinion, this transaction could not have went smoother.

domingben13

Jul 10, 2012

As always, Tie was attentive, understanding and kind! Boardwalk was quick and fair in repairing the air conditioner in my 2006 VW Super Beetle! Tie made sure I was notified of all updates on repairs and made sure the "special equipment" in my Bug was disconnected and reconnected properly. I really appreciate her and the mechanic taking care of this situation. Both of them went beyond the scope of their respective job descriptions to make sure that I was a very satisfied customer! My thanks to Tie and Boardwalk VW!Bennie Dominguez

EA9845

Jul 10, 2012

Kim Lewis was very friendly, did a great job explaining what needed to be repaired on my car and why, was available throughout the day to answer my questions, and kept me updated of the progress of the repairs. All of the repairs were finished in one day and the final cost was less than the estimate. I have always had a good experience with Boardwalk. Even though I live 5 minutes from another VW dealership, I always drive to Richardson for the excellent service at Boardwalk.

jkelly2027

Jul 10, 2012

We are doing this review because our salesman was great he was friendly, straight to the point with no haggling, he didnt show us things we didnt want just to try to make a sale. He was knowledgable about the cars and extremely helpful. Not the "usual" used car sales man! Made buying the car a plesent experience

johnnygaona

Jul 10, 2012

My overall experience was great.... No sales pressure. Answered all my questions concerning vehicle I was interested in and let me make my own decision. Followed up after sale was made to assure me he was there to answer any question or issues I had. Wish all dealerships would follow this practice. My wife will be looking for a new car soon and this dealership is where I will recommend her to start.

wldtch1

Jul 10, 2012

The service is allways great at boardwalk. We have both a diesel Jetta and an Eos and it is always a pleasure to work with the service dept.

jwhaynesvw

Jul 10, 2012

Ron Holomon was very customer oriented in dealing with me and trying to work with my extended warranty company to get the work required on my VW completed. He went above and beyond expectations in dealing with a very obsinate person at my warranty company. He also successfully presented my case for assistance from VOA to cover a portion of the repair costs on my car.

costume

Jul 9, 2012

I heard from several employees that Boardwalk is short-staffed at the moment and it was pretty obvious. However, Tie gave everyone excellent customer service while helping multiple customers and doing almost a single-handled job of handling the checkout process. She was non-stop, capable and maintained such a pleasant attitude when it seemed that there should've been about five more people working - she was doing it all. SHE is the reason I will return to Boardwalk.

mkleuser

Jul 6, 2012

I shopped numerous dealerships before deciding on Boardwalk because they went above and beyond to find the exact color, interior and options I was looking for. While other dealerships were busy trying to sell me a car didn't have, Boardwalk found the car and had it delivered to their lot immediately. They truly offer a high level of customer service and are friendly and relaxed.Thank you Boardwalk!!Michelle Kleuser

Tinygirl

Jul 5, 2012

Gary is very nice to work with. This is my second vw. He is not pushy and that is a very good quality. He is such a nice person. I would recommend to anyone!

hernandez4h

Jul 5, 2012

Kim was great he went the extra step in making sure that all my repairs were completed and followed up with me after the fact. He assisted in ensuring my online coupons were used at the time of payment.

bfausey

Jul 3, 2012

I have purchased cars at several different dealers and this is the first time I was able to walk in and drive out with a new car in a few hours. Charles Currier took the time to find out what I need in a new car and what my options were. This was not my first Volkswagen and Boardwalk in Richardson was not my first choice in dealers, however when I walked into the Boardwalk area and saw all the choices in colors and models I was impressed. I enjoyed my experience and am happy with Boardwalk dealership sales. Now begins the time I will need Boardwalk service, and my brief encounter with service has been great.

bmwema2

Jul 3, 2012

Ron was very professional & friendly. He kept me updated on the progress of the service while I was waiting. He also explained everything that had been done & what will be needed on my next visit for service.

gtomasze

Jul 3, 2012

Overall it was a good experience. Took about a 1/2 hour longer than expected. Wished I was updated during the process, as I waited the whole time, but did not know how things were progressing during the wait time. Would like to have received progress reports during the service wait time.

lhoyle

Jul 3, 2012

Great attention by my sales person!! I have driven Cadillacs since 1994 & I'm sold on this car & dealership & sales person. Thank you so muchElizabeth Hoyle

lonestarvolksguy

Jul 2, 2012

They took my car in at last minute, gave me a lot cheaper price than I was expecting, and had the service done in half the time expected.

PLeggieri1

Jul 2, 2012

This was by far the best new car buying experience my wife and I ever had. All of the individuals we dealt with were courteous, professional, answered any and all questions, etc. There was no pressure - just an atmosphere of making the deal work for both us and the dealership. We are very happy to have purchased our new Tiguan from Boardwalk Volkswagon of Richardson.

Randolph_Carter

Jul 2, 2012

Overall, Im pleased with my experience at Boardwalk Volkswagen. The bottom line is I trust them to work on my car. As a result, theyve been the only ones to service my car during the 8 years Ive owned it. Im guessing I could find cheaper rates elsewhere, but Im not willing to trade trust for value. The shuttle service they provide is something Ive grown rather fond of as well.

chriswilliams

Jul 2, 2012

I was very impressed with Boardwalk Volkswagen. I felt like I got a great deal while being treated like I was buying a luxuary car. The overall experience was a 10 out of 10 - I would definitely recommend Boardwalk to my friends.

eroberts1561

Jul 1, 2012

Excellent customer service personnel that take pride in the work they do. Service personnel were very knowledgeable and kept me informed every step of they during the process.I feel confident taking my car to this dealership and would recommend this dealership to everyone I know who owns a Voldswagen.

kevin75074

Jul 1, 2012

Josef was very helpful and nice to us, He put a lot time and effort to close the deal for us. he also provide us with full detail service package for the new car. Thank you Josef!

pwmeyer

Jul 1, 2012

Our 2006 Touareg had been in for routine service the day before. The day prior to leaving for an extended journey, with the Touareg, an airbag fault illumination appeared on the master caution panel. With no advanced notice, the Touareg was brought to Boardwalk Volkswagen where Tayari Johnson greeted and immediately started to process the maintenance task. The service was enhanced by having the necessary parts on site and within a three hour window, the vehicle was fully operational. MS. Johnson kept us fully up to date with the progress and was very knowledgeable with her explanation. Her assistance with all matters relating to the service was greatly appreciated. The professionalism of Ms. Johnson and that of her colleagues eliminated a potential delay to the scheduled journey. Well done!

Peacelove

Jun 30, 2012

I saw a new Passat for sale on their website and talked to a sales rep regarding the published online sales price. He confirmed it and encouraged me to come see it in person. I took a test drive and the rep touted all the car's features. We went to his office and he went to his manager's office to get the price (even though I thought I knew what it would be based on our phone conversation). The price he showed me was $3000 more than the online price- not to mention and additional $800 for all the features he touted- and he was incredulous when I asked him what happened to the internet sales price. He finally explained that the online price was for leasing, even though this was not stated online and he did not mention this when I asked him about it on the phone. I voiced my displeasure and he then had the nerve to ask me If I still wanted to buy it. I firmly said no and left right away. Ten minutes later-once I am home- he calls me and tells me "you won't believe it, I got one thousand knocked off the price for ya." I tell him not to call me again as I am not interested in playing games and would not buy a car from Boardwalk even if they lowered the price five thousand dollars. Very disappointed in their misleading sales strategy and questionable business philosophy.

vwop2012

Jun 30, 2012

Although I have only had my Passat for one week, I am extremely happy with my purchase and even more happy with the gas mileage. More importantly, I felt very comfortable being in the showroom and with a friendly staff. The best part of my purchase was the quick buying process, Michael and the finance team had me in and out in a reasonable time. I would recommend Boardwalk VW to all my friends.

sonyaproulx

Jun 29, 2012

This was my first time at Boardwalk VW and it will not be my last. I was very impressed with the staff and service received. Ron was very professional and friendly and kept me updated on my vehicle. Nick the service manager introduced himself and continued to check on me and my vehicle as well.Definitely will recommend Boardwalk VW to friends and family.

theodorejyoung

Jun 28, 2012

The entire experience was exceptional. My sales representative was friendly, courteous, and extremely knowledgeable about the Volkswagen product line. He had a great talent for bringing to my attention important features that I had missed without coming off as pushy. Boardwalk managed to get me a SEL Premium which are extremely hard-to-find at the moment. The financing team was excellent as well. Far from pushy, they help me select the best package for me.In short, this dealership realizes that they have an excellent product line and they provide correspondingly excellent service. Boardwalk will be my first stop the next time I need a vehicle.

ittis27

Jun 28, 2012

It's been several years since I walked into Boardwalk VW in Richardson and knew the Jetta sitting there was the car for me. Today I can unequivocally say that I made the right selection -- not only for the car, but for the excellent service that has stayed with it over the years. Recently, I needed to call upon Boardwalk VW for maintenance on my car's interior headliner. Kim Lewis and the entire service team provided excellent and thorough service. Thanks to the VW team and a wonderful car, I remain a very satisfied VW owner. Best regards,Carol Griffin

jnavasor

Jun 27, 2012

My experience with Boardwalk Volkswagen of Richardson has been very positive. Early in the process, Josef helped us with the tedious task of testing and selecting a car that best suited our needs. The service has been excellent and will not hesitate in highly recommending Boardwalk to any of my friends.

aminikes

Jun 26, 2012

When it comes to customer service, Bob King and Broadwalk VW has taken service to a new level. Bob King is excellent in what he does and I highly recommend him and this dealership.

carazbylut

Jun 26, 2012

Terry is very courteous, always responds quickly to phone calls and my car is serviced in a timely fashion Javier gave me a lift and was friendly and a safe driver.

evoss

Jun 26, 2012

Kim Lewis was very attentive and responsive to our needs. Having had his help recently on some major repairs to our vehicle, we had an urgent situation arise when my daughter came home from college and a problem developed in the car while she was on the highway coming home. I contacted his cell phone, and left him a message on a Saturday. He responded on Sunday, with instructions about what to do when bringing the car in for service early Monday morning. We needed to get the car repaired so that my daughter could get back down to school on Monday, and he worked hard to get our car repaired and she got back on the road on Monday afternoon. He worked with me on finding a small discount on the price (Volkswagen parts are not cheap), and was very friendly, responsive and attentive. When my wife and daughter picked up the car, he made it a point to greet them and had good customer contact. We appreciate Kim Lewis' customer service very much.

amg120200

Jun 25, 2012

Steve Lin and Rick Bayon were very helpful during my new VW purchase process. Unfortunately, I couldn't get the vehicle I wanted in Ohio so I contacted Boardwalk VW after I found they had the VW gli that I wanted. After speaking with Steve and Rick several times we worked out a VERY good deal on the purchase of the car. To get the car in my hands I flew from Columbus, OH to DFW to drive the car home. Steve was waiting for me at the airport curbside pick-up to take me to the dealer.After a quick test drive and a few minutes of finalizing the paperwork I was on my way home. Steve took good care of me for my long trip by stocking the car with snacks and water. Great car, great experience, friendly dealership, couldn't ask for anything more!

sunker

Jun 25, 2012

I must admit, CarMax is my used car dealership of choice. I really wanted a Beetle and they didn't have what I wanted at Carmax this time, so I had to go to a Volkswagon dealer. I truly do not like the haggling and would have walked out if my husband wasn't there. Aside from that part of the experience, everyone was super friendly and personable. However, I personally would go to Carmax in the future just for the easy process of the purchase. Steve was easy to communicate with via email before I could visit the dealership unlike Lewisville Volkswagon - which I had to tell that I sent in an application for financing for them to look into what I wanted. Jason, the finance manager, was quick and efficient. Bill was straight forward which I respect. All in all, all 3 very nice guys. Just wish haggling would disappear at some point.

mlkersten

Jun 23, 2012

After seeing the "used" (it only had 6,500 miles) 2011 Golf TDI, I stopped by to take a look at it. I talked to Herr Puhringer who accompanied me on a test drive. He did an excellent job explaining the features of the car. He even taught me a few words and phrases of German!Jae in the Finance department was helpful, as well. From the time I walked onto the dealership until I was driving home, only 2 hours had elapsed. My time is valuable and I appreciated the speed at which everything happened. I never once felt as if I was being "gamed". No repeated trips to "run this by my sales manager," no hard-sell, high-pressure, and no surprises.Overall, I am extremely pleased with my service and treatment at Boardwalk. I highly recommend this dealership.

bguelker

Jun 23, 2012

Friday, June 22, 2012 was the second time, in my adult life, that I've had the luxury to purchase a new vehicle. Although the circumstances were unexpected--my car sustained irreparable damage due to a catastrophic hail storm--my experience far surpassed my expectations. When I purchased my first car, I felt as if I had been stalked, harassed, and pressured into a sale. This is not to mention the lengthy time spent at the dealership haggling a price with the salesman and financial team for several hours. I did not experience any of these feelings when I arrived at Boardwalk Volkswagen. My partner, having done previous business with Gary Blakely at the same dealership, respectfully requested him when we arrived the first time we visited. Although Gary had gone home for the day, we were met by another salesman, Tony Azami, who took us on a test drive of the 2012 Jetta GLI, which I promptly fell in love with. My partner and I indicated that we would return to the dealership when the terms of my insurance claim had been finalized.Once the insurance company disclosed that the vehicle was a total loss, we decided to come back to the dealership to take the Jetta GLI and Jetta SE for second test drive to make sure this was the vehicle I wanted. While I could not purchase the vehicle on my second visit, due to the waiting period necessary for my insurance company to process my total loss claim, I was again surprised by the customer service we received, this time by Gary Blakely.Talking to Gary was like talking to an old friend--a rare and unique quality that is, sadly, missing from many salesmen of any trade. Gary asked how my partner's life had been since the last time he'd purchased a vehicle and, all the while, treated me with respect as both an individual and consumer. Having told Gary of the reasons behind my purchasing a new vehicle, the trouble I was having trying to obtain a rental car due to unavailability, and concurrently knowing that I was very interested in purchasing the car, he offered me something I never knew existed, the Borrower's Vehicle Agreement.Not only did Gary provide me with a stress free purchase, he gave me the opportunity to ensure that the Jetta GLI was the right car for me. Unexpected catastrophic events aside, I hope to have my new vehicle for a long time and I look forward to doing business with him in the future.

alejandro.ca

Jun 21, 2012

Tie Johnson is the reason I decided on a VW well the great design too but Tie was a big reason too. A friend of mine had a VW and of course I really liked and enjoyed his car and appreciated the attention to detail of the VW brand. One day I went along with him to Boardwalk VW b/c he was having car issues, and he got helped by Tie, she was so genuinely friendly that I was convinced that the VW brand was a great brand to be part off, smiling faces at the car shop, color me surprised! Well when the time came for a car purchase of my own I immediately went to VW, and on my first little battery issue I took it to VW Boardwalk and was excited to see Tie, she even remembered my friend and the situation of his visit months if not a year ago. I was and am very impressed and so excited to have her as a helping hand. I am a world class procrastinator and havent responded in a timely manner, but after a not so pleasant visit at the VW on Lemmon (although same owners.) I was reminded of how much better Tie and you all were, I will definitely drive that extra mile to go to boardwalk VW Richardson even if I am just a block from park cities VW, b/c you guys have Mrs. Johnson.In summary Tai is a very important part of your team!

Alena8499

Jun 21, 2012

The guys in the service department at Boardwalk VW are truly fantastic. I know that when I drop my car off it is in good hands. This is my first VW and a lease and I have been impressed by the quality of business at VW Boardwalk. The service department has been honest about the amount of time they will have my car, provide transport and thorough explanation of the service provided! Thank you VW!

cspam1924

Jun 21, 2012

Steve and Rick were both VERY helpful! They answered all my questions and I never felt like I was being pushed or "fast talked" into making a purchase I wasn't comfortable with. In addition Jae was very patient with me as I am the person who READS everything before I sign it. I never felt rushed and he was also very helpful in answering all my questions. While everyone was very helpful and friendly I would like to point out that Steve went above and beyond! Considering I drove up from Austin, Steve called to make sure I arrived home okay, and even looked up directions to one of my favorite restaurants (which they only have in Dallas) so that I could stop by on my way home. While they may have been small things they added the personal touch which makes all the difference.

marcy1965

Jun 21, 2012

Gary Blakley is awesome. He's a joy to work with. No pressure, just facts and friendly service. I love my Jetta and will be back to work with Gary again when I'm ready for a newer one.

Steve Braak

Jun 21, 2012

Very good buying experience. All went very smoothly. Gary is a pleasure to do business with. One of the reasons we do business with Boardwalk is because of their customer service and follow through. Their service department is second to none in our opinion.

bbell126

Jun 19, 2012

Thanks to Josef (sales) and Jason (finance), our first car buying experience will forever be a great memory. These guys went above and beyond to ensure that we were completely satisfied.We could not be more happy with our new Jetta TDI. Thank again, guys!

whitneyclaire

Jun 19, 2012

Mr. Sayers was very helpful to my daughters when they went to the dealership to look at the jetta we had inquired about online. He showed them that one and others in the used inventory. Mr. Sayers was very knowledgeable about the vehicle and my girls came home with enough good information that we could make a decision about purchasing the vw jetta. I appreciate the fact that we live several hours and he allowed the girls to the same opportunities as any other prospective customer without my presence. The contact from the dealership was no pressure and very relaxed.

lgroadrunner

Jun 18, 2012

Mostafa was a knowledgable and friendly salesperson. We appreciated the low pressure environment. We love our new Passat TDI! Already averaging 48 miles per gallon

mamelia

Jun 18, 2012

Terry is very friendly and cooperative. The only issue that I have is that the rattles in our Passat seem to not be corrected. If it weren't for the rattles the car would be perfect!

becobeco

Jun 18, 2012

I ran over a dropped spare tire on 75 ... cracked my oil pan. Boardwalk arranged for a tow and did the repair right away ! I was able to go home with my car the same day.Very friendly service

AlexJetta

Jun 13, 2012

I bought my 2008 Jetta new from Boardwalk and have always had it serviced there. The people are friendly, the mechanics are great at what they do and the waiting room is clean. I have never had a bad experience there. When I purchase my next vehicle I will definitely use Boardwalk.

Rafidi

Jun 13, 2012

I advised that the AM radio in the car wasn't working, which the employee wrote on the sheet, but didn't enter into the computer. As such, it wasn't working when I arrived to pick it up sicne know one knew to look at it. Granted, she was apologetic, but I was a bit irritated since I had specifically asked that it be checked out, along with the other issues (scheduled maintenance and replacement of the intake manifold.) I also found it a bit troubling that neither she nor the associate working at the desk where I came to make payment knew how to enter the code for the deductible. Given the time of day (around 6 PM on Friday the 8th)and that there were other customers in line behind me, this came across as slightly unprofessional. The car we brought in (2009 Passat)is the 4th car we have purchased from Boardwalk since 2005, and this is the first time I've had such an experience. I hope it is only a one-time fluke.

Shortygrl1988

Jun 13, 2012

Kenneth did a very good job of explaining all of the features of the car. I really appreciate him being so honest and courteous. This is a great dealership and I will buy my next car here also.

nsmith

Jun 12, 2012

Gary Blakley is the best salesperson I have had the honor of buying from - and finding a fantastic car salesperson is the hardest thing in the world. Gary did everything to make our buying experience pleasant, fast, and fun. Of course, we've bought cars from Gary at Boardwalk Volkswagen before - and we intend to buy from him as long as we buy cars. We make all our friends listen to our enthusiastic recommendations of Gary before we let them ride in the new car, and I know some of them have bought from you.I am so impressed with the way that Gary knows how important our time is to us. He makes all the details of buying a car a pleasure. He definitely takes his time to make sure he finds whatever we want, no matter how difficult it may be.Each car I buy from Gary seems better than the one before - or maybe it's just the reminder of what a fine salesman and person he is.I love my yellow Beetle, and I look forward to our next buying experience with Gary!!Very sincerely,Nancy Smith

marycastelone

Jun 11, 2012

Tie Johnson is an exceptional Service Manager! She always makes me feel like I am her only client, never rushes me into decisions, always explains things to me, returns calls promptly. I wouldn't trust my car to any other dealer in Dallas or any other Service Manager. Thank you Tie!

dmc351c

Jun 11, 2012

i was very pleasantly surprised at my first visit to boardwalk vw ,i had just purchased a passatt for my daughter and feel to car was in great hands , the dealership was super clean and everyone i talked with was great and very helpful i got the impression that this is a highly trained team, tie johnson was fantastic and i felt like my car and service was important. i will be bringing my business to boardwalk, thanks dc

TTaggart1

Jun 10, 2012

Josef was very friendly, and was very accommedating when I came in to test drive a vehicle I found on your website. He did everything possible to help me get in my new car.

lvta72

Jun 7, 2012

Our family had a very pleasant experience buying a new car with Josef Puhringer as he understood and delivered the customer service we were expecting. From the time I talked to him on the phone until he walked us to our car he was a gentelman, courteous and a family oriented individual. My husband and I went to the dealership with our kids and during the car purchase relative short time we spent in there, Josef made sure that they were comfortable and also part of the experience. I truly appreciate and value his sales person capacity to understand what I wanted and what I was looking for before even put a foot inside the dealership. With that, Josef exceeded my expectations as a demanding customer. I'm very glad I follow my mother's advise as Josef was referred to me by her who also had a pleasant experience with him. I would highly recomend Josef to my family and friends.And of course, Josef can't do all of it without a great team of individuals who I didn't even know personally but they made sure that it was a speedy process. A big thank you to Josef Puhringer and Dallas VW for all your work and dedication.

dnethery

Jun 7, 2012

Everyone with whom I interacted was extremely friendly and helpful. Negotiations were painless, and I felt that the sales people were working in a collaborative role to help me. This was a most pleasant experience--not what I have often experienced in the past with other dealerships.d

fonchajn

Jun 7, 2012

I was a first timer and Gary was great. He made sure I was happy with the car i got and that it remained within my price range. I will definitely come back and refer friends to him. Awesome experience!

franksenior

Jun 6, 2012

I had my Beetle service on a saturday morning,of course I did not make an appointment I had heard about the express service.Tayari Johnson gave me %120 treatment even though she never meat me I appreciate it very much.Thank You and keep up the good work.Will be back(Frank Trevino).

summertessa

Jun 6, 2012

Overall great! Went the extra mile to get me in the car I wanted! So glad I went there to trade in my older vw for a new one.

William H Condon

Jun 5, 2012

Fifteen hours after purchasing a Passat, I thought I made a mistake by not buying a Jetta. Kerry and Jason both said to take my time and they would work with me for my satisfaction. I kept the Passat and I am glad I did, but my anxiety was certainly laid to rest by these two men. The previous day's purchase went smoothly with Gary.

ljohnson728

Jun 4, 2012

This experience was a delightful one! The salespeople and managers were all extremely friendly, understanding, and helpful. I will definitely go back and recommend to others.

rakoster

Jun 4, 2012

In my last 2 visits the problems with my car were diagnosed quickly. The quality of the the work was good and the price and coupons reduced the cost significantly. I have been a customer for many satisfied years.

soccermann5

Jun 4, 2012

The whole experience was very friendly and professionsl. Gary and others were not pushy or overbearing like many car salesman and that made the experience very enjoyable.

nancyph66

Jun 3, 2012

My whole experience at Boardwalk VW was amazing. Terry Granger was professional, courteous, friendly, and had a great sense of humor. I will 100% go back to the dealership and use Terry for all of my service needs. He's GREAT!!!Nancy Hochman-McGreal

jhunter09

Jun 3, 2012

Gary Blakely has sold me three cars now and I am totally in love with VW products. I do not see me ever driving anything but a VW. Gary is friendly and is not a pushy salemen who just wants to see you sign on the dotted line and out the door. I feel I actually have a realationship with my VW dealer. If anyone is looking for a new or used car I would send them to Boardwalk; I have always been treated with the most respect unlike FORD!!! Rockwall Ford sucks!! Just thought I would put in my two cents worth on that one. Thanks again GARY for taking care of me as usual! Look forward to seeing you again in 4 years when it's time for my new one:)Regards,Jackie Hunterjhunter09atverizon.net

JessicaRussell33

Jun 1, 2012

My experience was excellent. After having had a very negative customer service experience with a Kia Dealership I saw that this Volkswagen Board Walk was highly regarded for their customer service. They absolutely lived up to their reputation, the service I received was wonderful they were very helpful. I was in and out with a new Jetta in two hours with a wonderful deal and have nothing but good things to say, Jeremy was a great help! Big Thanks!

jlohbauer

Jun 1, 2012

Purchased 2012 VW Passat TDI and was very satisfied with customer service I received from the dealership. Gary Blakley was my salesperson and he made choosing to purchase from Boardwalk an easy decision. Gary was great to work with and I would recommend him to anyone looking to purchase a vehicle. Edward DeNice, New Car Sales Manager worked hard to get the purchase numbers put together and what I wanted for my trade. I was going to use outside financing, however Jason Daniel in Finance Department was able to beat my rate and made doing the paperwork a pleasurable experience. I would purchase another vehicle from Boardwalk Volkswagen of Richardson without Hesitation.

lovetennis91

Jun 1, 2012

We set out to get a used vehicle, but they worked with us and we ended up getting a new car for a great price! We got a great deal and they were really easy to work with. Very honest people and business.

tr8720

May 31, 2012

We had heard great things about Boardwalk Volkswagen and Margaret Bartram, so we made an appointment to look at a new car. Margaret greeted us with a smile and was very interested in helping us find just the right car. We decided on the Tiguan after taking a test drive, it was exactly what we were looking for. We had a very specific budget in mind for a new car. After some easy negotiating that included Sales Manager Edward DeNice and Finance Manager Mike Wiemer, we were able to make a great deal. We were very impressed. We wrapped up our visit and drove off in our new car. Margaret and the entire staff were great to work with. I will recommend Margaret Bartram and Boardwalk Volkswagen to anyone who is looking for a new car.

Glencornman

May 31, 2012

This is the second service visit I have had the pleasure of working with Tie Johnson. She is the best service advisor I have ever worked with. I trust her. She does a great job and is an asset to the dealership. Reasons for her success are many. Personality, caring about what you have to say and actually listening to what the customer has to say, and contact during the visit are just a few. Thanks Tie and have a great summer! See you in 10,000 miles.Glen Cornman2009 Jetta

AshleyMeredith

May 30, 2012

They were great. Tie had a very positive attitude, the service was fast for a Saturday, and the manager gave me the special price on a oil change. I will be going back to them.

voss

May 29, 2012

Kim was helpful in getting the best price and quickest service for the parts and repairs needed for the car. He was detailed in his explanation of what work had been done when the car was picked up from the shop. He was enthusiastic about his job and took pride in the repairs, car detailing, and services that were done on the car. I felt that I wasn't just a number, but an individual. He was professional in his manner as well.

Kwilliams18

May 29, 2012

Josh was great! He answered all of my questions and even helped me setup everything in my new jetta!! Josh was friendly, knowledgable and fun to work with! The dealership itself was nice and I am definitely willing to recommend Josh and boardwalk of Richardson to my friends and family!!

MAN64

May 29, 2012

I went into the dealership to look at the new GLI. I wasn't planning on making any purchases for another month. Maggie let me take 1 for a test drive and immediately knew this was the car for me. Maggie worked to get me great financing and I was able to drive home with my new car that same day. She's very easy going and friendly and will do what it takes to get you the car you want.

Negink

May 29, 2012

Gary was very helpful in getting me moved from my Jetta into a brand new Passat. The whole experience went very smoothly and we were all done in about an hour. This is our third time having Gary help us with a new purchase and each time has been wonderful!

Shuggie

May 29, 2012

He was very friendly, gave me a good price and I got my car back the same day, it was all anyone could ask for. Great job.

rsgardner

May 28, 2012

Kim went out of his way to make sure our experience with the service department was incredible. He had our car ready much faster than expected and was ready and waiting when we came by to pick it up. He was knowledgeable and very easy to work with regarding every aspect of the service needed on our car.I would definitely recommend him.

dlskas3t

May 28, 2012

Gary was very helpful and pleasant to work with. I had my new car purchased within 2.5 hours. I did have an issue with my new Jetta the very next day.

Edmund Ochieng

May 25, 2012

Always deliver on the quality of service delivered from time to time. Always there to help get the car frustrations out of your way. Superb

erik-p

May 25, 2012

I had my Passat repaired by an out of town facility (I had an accident while out of town - couldn't take it to Boardwalk). The original estimate was $8,200. When I went to pick the car up, I was given a bill for $9,600. Without any notification, unauthorized work had been done (unrelated to the damage caused by the accident) and the work that was authorized to be done was not done correctly (different color grill segments, engine light on, a/c not cooling, parts not aligned, etc.). I immediately took the car back to Dallas and dropped it off with Ron Hollomon (Boardwalk VW) and explained the situation and asked him to have the car checked out and let me know what it will cost to get the incorrect repairs corrected. Ron gave me a time when he would call me to discuss what was found. Low and behold, Ron called me when he said he would, told me what was needed, how much it would cost, and how long it would take. I approved the repairs and they went to work on it. The car was done when he said it would be, it was repaired correctly, and it cost a little bit less than expected! In addition to taking care of the repairs, Ron also went the "extra mile" by going over my bill with me (from the other repair facility) and put a copy of it in my file with Boardwalk so they have a record of what had been done to my car for future reference. It is important to have a service center that you can trust. Boardwalk VW Service Center (Ron Hollomon and the mechanics he works with in particular) will take care of you. These cars can be expensive to maintain and they require trained personnel to work on them. At Boardwalk, I know I'll get the best quality work at a reasonable price and never, ever have to worry about work being done without approval.

sgarrick7911

May 25, 2012

I visited Boardwalk VW in the hopes of trading from my touareg into something newer and more gas efficient. Bret was exceedingly knowledgable and helpful as we looked at several models and options. He went through each model and gave me the break down of the differences in each. He was very down to earth and honest, which I greatly appreciated. I worked with both Jason and Bret as we tried to figure out the best option for me. They were patient with me as I went back and forth, and neither one was pushy or tried to push the "hard sell" act. When I finally had mad a choice, Jason worked tirelessly to get me the best deal possible. I am still amazed at the magic he was able to work. Ultimately, they were able to get me out of a car I needed to get out of, but did not really want to, and get me into a FABULOUS new car and help the transition and the process of getting rid of my touareg. They were professional and efficient, and again, truly did work very hard to get me a fantastic new car! I have had volkswagens for about 10 years now, but I can honestly say that I will always go to Boardwalk from this point forward. I have no complaints when it comes to other VW dealerships, but Boardwalk truly goes the extra mile. They take care of their customers and it is clear the people matter more than the "bottom line."

Ray Burrus

May 22, 2012

Great service! Packed and ready for long trip and Eurovan would not start. Ron got us in and out quickly and we were on our way. He even carried my bag to the car!

hollykuper

May 22, 2012

Bob Kingis always there for me.I have serviced my van for 20 years at various places but Richardson has always come through for me since I started coming there the last 4 years. I get a call right back when I have a problem, they give me a ride home or to the train station easily and 99% of the time they fix the problem and no one ever makes fun of the fact that my car is 20 years old.They just take me in and treat me as if it was so natural to take care of an old VW van. Thank you Bob!!

desta7490

May 21, 2012

Generally I was pleased for the work done on my car. Tayari was very friendly,professional, helpful in explainig everything.I left the car there and they gave me a ride.The driver was wonderful. Tayari was updating me frequently about the work. I realy appreciate that.My car was fixed the same day that was great.I just want to add that Tayari Johnson was superb and made my day.Thanks,Melaku Lemma

dynawolf

May 21, 2012

I visited Brian three times over a 10 day period. He was very helpful, but not too pushy. I never heard the old "what do I have to do to get you into a car today" line. Brian listened carefully to what we wanted and addressed our questions. Most importantly...he listened! During delivery he focused on my wife's concerns. He even programmed the car's bluetooth with my wife's cell.Overall, Boardwalk is an outstanding dealership that is friendly and very service oriented. The dealership is spotlessly clean and (most importantly) does not intimidate my wife who has had bad experiences at other places. The service department is just as friendly, helpful and proffesional as the sales department. They offer free car washes to customers and have a nice, clean waiting room. Bottomline...Boardwalk treats you like you are buying a much more expensive car.

jjasmin

May 21, 2012

Tie was very helpful when it came to the specifics of the work that needed to be done for the Factory Scheduled Maintenance. She kept me informed every step of the way and was very specific as to the work that was being performed and why it was being performed. The workmanship that comes out of your shop is wonderful and I will definitely recommend Boardwalk to any of my Volkswagen-owning friends/family.

mottram

May 21, 2012

Robert was so helpful and on top of my service. One problem that I realized when I got home was rectified very quickly on Saturday morning when I dropped by at 8am and Robert took care of it immediately.Thoroughly satisfied customer!

tu 1968

May 21, 2012

I have been to many different dealers over the years. Boardwalk VW has been the only one that considers my time and getting me out as quickly as possible. They also, keep you inform on progress and if necessary take you back in the shop and show you the concern that has happen.I found all of the service department to be friendly and they would do anything in their power to make your visit as pleasant as possible. I've have worked with Kim and have found him not only to be friendly but, a service person that not only advises you but explains why something should be done. Other dealers I have been to in the past just don't consider your time and treat you like you don't have a choice in were you take your car for service. Boardwalk is different, only takes one visit to see why they are #1 in their field.

sengeorge

May 19, 2012

Bob was pleasant to work with. He went out of the way to remove a couple of white marks on the right fender of the car on the front side. He proactively took the initiative to have the brake pads replaced. We truly appreciate his concern for our safety.We had a good experience overall.

gadurkova

May 17, 2012

I was very pleased with service I received in Boardwalk dealership. Josef Puhringer was very professional, knowledgeable and helpful. I did not feel pressured to make my immediate decision to buy new car. Josef spend over 1,5 hour and answered every question I had regarding my car of choice. I highly recommend this dealer. I am very happy with my purchase, I love my new car. In the future I will return to this dealership for my next purchase.

ilsewolf

May 17, 2012

Wow, where to start...Josef was extremely pleasant to deal with. Very straightforward in a friendly way. I enjoyed talking with him. He was able to mix discussions about the car and light conversation without a hitch - very natural and genuine. His enthusiasm about the Tiguan was strong, but not overly 'salesy', which made me feel good about the purchase. Josef's level-headed excitement was definitely a motivator in my decision making process. Josef was attentive, helpful and quick to respond to my questions. He explained every detail about the Tiguan, and made sure I had everything transferred out of my old VW into the new one...even locating a pair of sunglasses that had dropped beneath the seat! I'm glad Josef is part of the sales team. I would definitely recommend Josef to my friends/family should they become envious of my new Tiguan, pine for my 2008 Rabbit, or just like the feel of driving VW's. Thanks again to Josef!!

Judith.Abbey

May 17, 2012

I went in to the dealership a couple of days ago and was very pleased by the service I received from Maggie Bartram. She was very patient, informative, and professional. I highly recommend this dealership and Maggie Bartram.

sigalphahab

May 16, 2012

Ron was particularly helpful in making the service of my daughters' car if not a pleasurable experience, then certainly palatable. It is never easy to hear bad news on car repair bills. But Ron was able to ease my pain with his "extra-mile" effort in working with the service folks. He was, in short, Fan-f*cking-tastic! Thanks guys!

khanhkim

May 15, 2012

From the get go, Gary was friendly, professional, and considerate. He asked us alot of questions and really listened to what we had to say. Based on our answers, he was able to match us with a car at the price we wanted. We visited him three times and made sure we remained loyal to him even though we visited other VW dealerships. His attitude was upbeat and enthusiastic. He was not pushy and he didn't play any dealership games with us. He made sure we were comfortable and at ease. I appreciated his frankness, his kindness, and his no nonsense demeanor. When we buy our next car, we will definitely come back to him.

CLOTZ5

May 14, 2012

We have had the pleasure of working with Gary for over thirteen years, purchasing both new and used cars from him. He has always been professional, informative and straight forward in his dealings with us, helping us find the car that we want and not trying to sell us something that we don't. We just completed our fifth purchase through Gary and when it's time to do it again we will be back. Thanks, Gary!

ericmtx

May 14, 2012

Ron was very responsive to my calls and questions about a coolant flange service for my vehicle. He also texted me photos of other issues found with the car and worked to make sure I was happy with the services performed. A great car wash topped off the good work done at a fair price. I look forward to working with them again.

Jcwilk88

May 14, 2012

Gary was very friendly, he got me into the exact vehicle I was looking for within the price range I was looking for. He made they buying experience very comfortable and wasn't pushy. He was very knowledgeable about the vehicle and any questions I had.

garymoton

May 13, 2012

I have had an ongoing problem with the electrical components and interior quality of my Passat W8. I've been with this dealership for over twenty years and the service has been good. Billy and the rest of the staff have worked with me on a number of occasions to solve a number of warranty issues with my vehicle with the most recent involving the electrical harness for the headlights. The service crew are the best. My compliments to Mike Knowles for his help, and Billy Cooper for the help.....

Anna-Maya Powell

May 12, 2012

We had an appointment to go for a test drive. What made me immediately comfortable with Jeremy was his genuine interest in finding out what I wanted. He was relaxed and I felt no pressure. He was also very thorough in introducing all the features. I was not ready to make a decision after driving the car and went home to do some more looking on Internet. I called Jeremy with a question and also asked if he could accommodate me with what I saw on Internet and he did.Great job, thanks JeremyAll the employees I dealt with were very nice.

carlosdallas

May 12, 2012

Although I didn't buy my car at Boardwalk Volkswagen (I wish I had done that), the staff went above and beyond to repair it. Kim Lewis was very attentive to all my concerns, explained them and returned my car at the time frame given to me. Thank you

ptm1985

May 11, 2012

They made the process of buying this car very easy and really worked with me to get the car I wanted. I would highly recommend this dealership.

vwgli7

May 11, 2012

I had shown up with out calling ahead and that added no delay with being helped just after pulling in. The service agent asked good questions in relation to problems instigating my visit. All repairs were completed within specified time.

dzr0001

May 10, 2012

At the advice of my coworkers, I started using this dealership for service on my old car. They told me that Boardwalk was the best VW dealership in the Dallas area and they were right. I came in for service today and wound up leaving with a new car. Let's just say the sales and finance experience here is top-notch just like service. If you want to buy or service a VW in the Dallas area, don't bother going anywhere else.

cwl8601

May 9, 2012

I was coming back from playing a round of Golf at Canyon Creek CC and decided to drive by the Jetta at White Rock Lake since it was such a beautiful day here in Dallas, Tx. I was about to turn around and head home when a Beetle smacked my windshield. I swerved and almost hit a Rabbit. I yelled out "you little Passat, you almost made me wreck my car". Anyway I got over that and drove home. Sorry, I couldnt resist that..... now the truthI gave Bob King and the crew at Boardwalk a very high rating. Here is why:Reason 1: from initial call to talking to someone with knowledge, about 1.50 minute(s).Reason 2: I held the phone to the engine and said "Bob listen to this" (my Passat sounded like an old pick-up with a bad muffler) and Bob said "that sounds like (blah blah whatever, i can't speak car tech talk) and that is probably covered by the 8/80k warranty".Reason 3: Bob arranged to have my car looked at immediately. And they brought me home.Reason 4: Bob arranged to have other expensive stuff fixed thru another warranty I had purchased when I bought the car pre-owned.Reason 5: Bod saved me a ton of money. Reason 6: I was treated with respect and diginity.End of story.

jogar715

May 9, 2012

Employees were very friendly and very helpful. I went for an oil change & I was in / out in a timely manner. They also did an excellent job on cleaning my car, inside & out !! I WILL keep returning for all future servicing needs.

pdennis

May 9, 2012

I went to see Kim in service for my 2006 Jetta. I was surprised that "customer service" still exists! Kim went above and beyond for me! So much so two weeks later I went back to see Gary and traded my Jetta for a 2009 Beetle Convertible! Gary was so friendly, honest and made me very comfortable with my decision. I have never recommended a sales person before now...Gary is fabulous! Love my car and this dealership. Kim and Gary have my business and anyone who needs service or a new car go to Boardwalk!

rpotcinske

May 8, 2012

This dealership is friendly and easy to deal with. They do not pressure you into making hasty decisions. If buying a new car, they want you to feel totally comfortable in it - test drive as much as you want. Josef Puhringer is also very personable and is the reason I just bought my second new VW. Their service department is also one of the best I have seen. Very easy to get in & out and they deliver what they promise. They take no shortcuts, they do it right... the first time.

triplettt

May 8, 2012

I only go to Boardwalk VW because of Ti Johnson, she's the best! Ms. Johnson is always very helpful and very friendly. The dealership is very, very fortunate to have Ms. Johnson as an employee.

arrkaywyn

May 8, 2012

I feel almost insane for writing such a bad review, especially when one considers the overall rating for this dealership, but such a case only makes me more upset at what happened today. I will admit that my experience was initially positive for some time. I came with my dad intent on buying a car. Brian was very knowledgeable and friendly to us, making us more secure about our eventual decision on a Jetta. There was some negotiating back and forth, but we eventually agreed upon a set price, with him saying he'll "throw in some tinted windows" after he SHOWED us a paper SAYING that we'll get it. Big mistake. But we believed him and moved forward- signed papers agreeing to having my dad's credit report drawn. It wasn't until AFTER the credit report was drawn that he came back saying that they couldn't pay for the windows. Again, we stuck to our set price. I don't know who it was, perhaps a manager or finance manager, came into Brian's office and asserted himself in our faces and said no- something about how tinted windows weren't in the sticker price, how they're losing money, etc. It was in the most aggressive and abhorringly rudest manner that left my dad and me shocked and offended and confused.Why would Brain say yes, have us sign papers, and then have this other rude man essentially bulldozing us over and saying no? It was unnecessary and my dad was very livid considering how not only were we lied to, but his credit score was going to be affected.Brain came back later saying that they'll agree to the tinted windows, but never did he nor the rude man apologize for the way we were treated. Tinted windows weren't that important, but it was a big indicator to the trustworthiness of this dealership.

katie.schmidth

May 7, 2012

This is dealership is very friendly and courteous. They took me to work as soon I was finished going over details with my advisor and they were very prompt picking me from my work when my car was finished. They had my vehicle ready before the day was over and it's running like new again. Thanks Bob!

tobysmith

May 6, 2012

Bob King has been my service advisor on several occasions and he has helped me immensely. Bob referred me to Gary in order to perform a trade in and purchase a used vehicle. Gary was very professional and extremely helpful throughout the whole transaction.

davisdw58

May 6, 2012

Mark did an excellent job and got us the car we wanted. The charcoal interior color matched well with the red exterior. Many thanks to Mark and the finance team.

dwcotton

May 5, 2012

Bob is an excellent service advisor. He always strives to see that every need is met and explains what was done. Most importantly, I feel like he really listens. Keep it up!

BWVW2012

May 4, 2012

Very good service, Ron made the service process easy and accomodating to my work schedule. He listened to me as customer and addressed my needs !!!!!!!!!

barryjwinnicki

May 3, 2012

Tie is the reason Ruth and I return to Boardwalk. She has been the greatest. She has helped us out on the last two visits for repairs.

ddonparker

May 2, 2012

Jeremy was phenomenal! From my first interaction with him to the final signing on my new lease, he was friendly, flexible, attentive, and great to work with.Jeremy has the can do attitude it takes to thrive in this business long term. In the end, I am very satisfied with the 2013 CC Sport Plus, as well as the price I paid. Ask for Jeremy whenever you go to this dealership!!!Don ParkerNational Sales ManagerUniden Corp of America

jrgeis

May 2, 2012

Came in to get the 5000 oil check. I waited and the waiting area was large and well lighted. Done in one hour. This has been my experience every time I have serviced the car.

Zeth7

May 1, 2012

I had a very great experience and would purchase another car in the future. I will defiantly refer anyone to baordwalk to anyone. I had went to 4 other dealerships and boardwalk by far is the best place to go.

mcclunger

May 1, 2012

Terry and Gary worked well together to diagnose issue on my car and helped me buy a Golf TDi which will hopefully save me overall money spent on gas versus the increase in car payment. both guys very friendly and enjoyable to work with. and Gary and his crew worked with me to get my payments in line so that i could pull the trigger.

swerbiski

May 1, 2012

I had a very pleasant experience at Boardwalk VW in Richardson. Kim was great and very helpful. I would highly recommend visiting this dealership and would definitely go back again.

teriaggie95

May 1, 2012

Boardwalk VW has the best service department and they keep me coming back for service and to purchase my vehicles. Billy Cooper is extremely nice to work with and I feel he truly appreciates my business. He is also very informative and respectful of my time. He is aware that no one wants to spend money to service their vehicle and I never feel taken advantage of when I am there! Thank you Billy Cooper!!

ruds70

Apr 30, 2012

Ron holloman treated me with respect and was very curteous and professional. Service was exceptional. Everyone there was very frendly and professional. I loved that I even left with a cleaned polished car. I would definately recommend this dealership to all.

AmyAnderes

Apr 30, 2012

We had a wonderful experience at Boardwalk. Josef was most helpful and willing to let us try all the different options. He did not hassle or push hard for the sale. He was willing to do whatever it took to get us the best deal on our new GTI. Jason Villa was especially willing to help us get to a price point we were comfortable with, as well as give me top dollar for my trade. I'm blown away by how much car I got for such a price. I absolutely love it!!! I will definitely return to Boardwalk, and will tell my friends who are in the market for a new (or different) car.

hgdelorme

Apr 30, 2012

Everytime I have my vehicle serviced by Boardwalk, I leave feeling my vehicle has been thoroughly inspected and serviced. I've had my 2004 Touareg for 8 yrs and with Boardwalk's assistance, I plan to keep for as long as it will go. Thank you Ty for helping this past visit; your assistance is greatly appreciated.

jcoile

Apr 30, 2012

I have purchased three vehicles from this dealership and I don't see using any other dealership because of the customer service at VW RichardsonThe sales and customer experience has gone above and beyond my expectations on every purchase.You will see the difference once you go!Best dealership in DFW hands down!!!

billyhumphreys

Apr 29, 2012

My experience at Boardwalk was very pleasant! The front desk person was very nice and friendly. My salesman was very friendly and respectful( it was nice not to have to deal with the typical cheesy car salesman!)So over all my purchase was good they had the car I wanted and I'm very happy with the car!

gyang

Apr 29, 2012

I had a very pleasant experience on buying my new Touareg recently. Steve was very friendly and responsible, he helped me find exactly what I want, the trim, the color and even the loan rate. Also he delivered the new car directly to my company, saved me a lot of time. Thanks Steve for your excellent service. I'll definitely recommend Steve to my colleagues and friends.

q23

Apr 29, 2012

mostafa was great to work with, very friendly and helpful.he and jae were able to complete my trade-in and new vehicle purchase in less than 3 hours.

TripleToe

Apr 29, 2012

I worked with Steve Lin to get a car deal I was very happy with. He was extremely helpful and determined to make the process as easy as possible. He and the entire dealership treated me very fairly and I never once felt like I was being pushed into anything or sold anything I did not want. Mike in the finance department was also very helpful and made the financing process very straightforward. I would HIGHLY recommend Steve Lin and Boardwalk VW to anyone looking for a good deal and an honest dealership.

franpig

Apr 28, 2012

Kim was very helpful and courteous. Explaining in detail the work to be done and always keeping me up to date on the progress and when I could expect my car to be ready.

cosgrove.mt

Apr 27, 2012

Went in expecting the cost of an arm dealerships normally have and ended up paying the same for an oil change as i would have elsewhere. (Note, my car is desiel so it costs 60+ normally for an oil change) Also recieved estimates for other work my car needed and when i came back a week later to take care of the first item on the list (front brakes) ended up paying about 90 less then the original estimate. The staff has been friendly every time i have been into this location and kept me up to date on the status of work being done. I will be returning in the future to finish getting my older beetle back into top shape with the help of Kim. Thanks Kim for helping me out and being honest with me on the condition of my car.

yourtxlender

Apr 27, 2012

I recently completed my purchase of a 2012 Passat TDI and was very impressed with the sales and financing service I recieved. Both Charles and Jason were very informative and I appriciated their laid back attitudes. Not owning a volkswagon in the past and coming from owning a Lexus getting serviced at Park Place I was hesitant as what to expect. I dont feel as though I have given anything up with how I have been treated at boardwalk. I chose "good" under the price catagory just due to the supply and demand on the TDI's. They are going for sticker price and I knew to expect that from the beginning of my car shopping with other dealerships in the area.

kgalasso

Apr 26, 2012

Everyone was great to work with and extremely helpful. I felt they understood what I needed and wanted. They worked to help me achieve my goal.

kitchencup

Apr 26, 2012

After my rolling death-trap of a car crapped out on me on the side of the highway, I had no option but to purchase a car. A task I kept putting off, I knew my best bet was to look at certified pre owned VW's as my family has had a VW at one point or another. Matter of fact, my brother recently said good bye to his 04' Jetta that took a massive beating but still stood strong. To say my over all experience with Boardwalk Richardson was great is grossly understating it. From the very beginning my time was respected, appreciated, and felt my sales associate did everything and anything to ensure my purchase was smooth. I initially had my heart set on a red Golf which was sold the morning I was in transit to purchase it, Bret had several cars waiting for me to test drive. Like Goldy Locks and the Three Cars, I found my perfect car in a certified pre owned Rabbit. Everyone from the sales department to the finance to the service department when I went in a week later to have the car washed have been absolutely amazing! The employees make it an effort to give you a completley satisfactory experience and not treat you like you're some commission check walking through the door. Thank you, Boardwalk Richardson Team for making my first VW purchase so easy and awesome. You all don't get nearly enough credit for all the hard work y'all do.

kmcbryde

Apr 26, 2012

I can't tell how pleased I am with the entire experience at Boardwalk! This is my 3rd VW, and my previous experiences with 'the other' VW dealer in Dallas has always left me with that proverbial 'used car salesman' feeling. Although I live less than a mile from that 'other' dealer, I will be more than happy to drive to Richardson for regular maintenance, etc. If I could give you a 10 I would!! Even though it was late in the day, Mark was friendly and helpful. Jason made the paperwork process easy. Thank you, both of you!! It was almost 9:00 pm before the process was complete, but never did I feel as if anyone remaining at the dealership just wanted get it over and go home. I believe I received a fair deal on my trade-in and LOVE my Tornado Red Beetle! Thank you, once again!

stho6060

Apr 26, 2012

Kim did a great job at not only making sure the work was done properly, but also that I was satisfied with the quality. He did a great job with follow-up and was very friendly upon every encounter. During the process, as I was waiting, he made sure to keep me updated on how long it would be or where they were in the process. I needed new breaks, tires, CV boot, and wiper blades, but he walked me through how long it would take, what it would take, how much it would cost, so there were no surprises along the way. I will return to this dealer for cars or services.

vicky jordan

Apr 26, 2012

they found just the right car and had it driven in from another store.The paper work was simple and fast. The had the car cleaned up in no time. Gary knew I had to be somewhere so told me to come back and he would teach me everything about the car. He made me feel great about my new purchase and i drove away most happy.

looptex

Apr 24, 2012

Kim is as friendly as any one could want. He is very helpful at listening to the repair needs and is great at explaining the process of the repairs.

nbstephens

Apr 24, 2012

I have been to 3 dealerships, and this is the best by far in service! I won't go to another! Thanks so much Kim Lewis!

rkkty69

Apr 24, 2012

Great people to work with. I highly recommend going to Boardwalk Volkswagen and having Steve Lin sell you a car and Michael Weimer do the financing for you. These gentlemen make purchasing a car as hassle free as possible.

bobsnod81

Apr 24, 2012

This is the second Jetta we have purchased from Boardwalk and we couldn't be happier with our choice, from Gary who sold us both cars to the service department that set them up and serviced the first one. Michael was very helpful and made the finance process smooth and almost enjoyable. Everyone we have encountered at Boardwalk has always been very friendly and helpful.

Chad Snyder

Apr 24, 2012

They were supportive, friendly, and profesional.They made my car buying experience enjoyable and pleasant. I will continue to do business with Boardwalk as a result of these two individuals. I was also pleased with the interest rate volkswagen gave me on financing.CSS

awwhite

Apr 23, 2012

Customer service at Boardwalk VW is the best. It is a major reason I come back to Boardwalk VW for my new cars. They are prompt, informative, and very courteous.

ddncpa

Apr 23, 2012

Ron was great to work with and kept me up to date on the progress and approximate timeframe. Really liked working with him (even though car service can be painful sometimes :)

kimroutt

Apr 23, 2012

Great service only because of Bob! Had a very bad experience a few days before with Tie I believe. Bob resolved it. If not, I would have no longer used your dealership. Thanks.

musicman781

Apr 23, 2012

Everytime I go to Boardwalk VW, I am greeted with smiles and happiness all around. They don't ever pressure me into getting things I don't want, but they are certain to tell me things that I evntually need done, or those that can be pushed to the side of the road. Ron and Bob nailed it on every front, and as long as I own a vehicle, I will continue to take it to Boardwalk. They do quick and efficient work and you never feel like you just got run through the ringer.

Roy Wilshire

Apr 23, 2012

My daughter's 2005 Jetta had a wiring harness failure in the driver's door that resulted in the operational failure of windows, door locks, and even opening the gas filler door. Having recently moved her family from California back to Texas, she had great experience with a VW dealer in the Simi Valley area, but no relationship here. I assisted her in dropping her car off at Boardwalk -- driving in on "fumes". Without appointment, Kim Lewis quickly diagnosed the problem and arranged to replace the cable harness, as well as point out other needed repairs. All were done on the same day and she was on her way -- a very satisfied customer.Roy Wilshire

ujenni2000

Apr 23, 2012

From the moment I pulled in, Kim was so nice and helpful. I had already planned on having someone pick me up, but he was offering me a loaner car before he knew I was set. He then gave me his cell # and I called quite a few times on his day off (not knowing it was his day off) and he was still being nice and calling the dealership and giving me updates. They checked my car and fixed some extra things for FREE that I didn't even know I needed done. There have been times in the past where I felt like I just sat around at a dealership for hours and no one remembered I was there or couldn't be bothered to help. This was not one of those times! He really made me feel special and important and it was a great experience. I will definitely be back to Boardwalk VW and I hope I get Kim!

ranga81

Apr 22, 2012

I and my wife went to Boardwalk to buy a new GTI. Over the last two years, we have bought 2 cars and have visited at least a dozen dealerships, but this is the best experience we have ever had. Both the sale and finance contacts are extremely friendly and made us really comfortable through the whole process. Our sales consultant Josef Puhringer is THE BEST. I wish every car dealership had a person like Josef. We strongly recommend Boardwalk and more specifically Josef, if you are on the market for cars.

jnequest

Apr 22, 2012

Mostafa took care of us. He was friendly, personable, professional and helpful. He did his best to make the process go as quickly and painlessly as possible. We worked with him upfront over the phone so when we came in the process sped along quickly. He is an outstanding salesperson and we recommend him highly!!!Rusty and Kathi Ryan

marlenemickish

Apr 21, 2012

It was crazy busy on Saturday 4/14/12 when I visited Boardwalk to test drive a 3.6 Passat that I had seen online. I had made an appointment with Brian online to drive the car at 11:00. I showed up for my appointment exactly on time. Brian was busy with someone else. I waited about 30 minutes before I was greeted by Alec who was very helpful. He was somewhat knowledgeable about the car but gave me some misinformation. They did not have the black Passat there so I drove a similar car. I was very interested in the black one and wanted to drive it before I committed to buying it. I came back to pick up the car and Brian helped me. I had 3 hours to test drive the car and we agreed that I would return it at 7:00p.m. which would give me enough time to complete the buyer's paperwork. Brian was not available so Alec helped me again.The misinformation that Alec gave me was regarding the car battery. I saw that the battery is located in the trunk, which was unexpected for me. When I asked Alec, he suggested that maybe it was a "back-up" battery to the main battery that should be located under the hood of the car.The paperwork signing process was hurried and Jason admitted that he was very tired. We finished about 9:00p. He did not realize, nor did I until the next day, that I had not even left a check for the downpayment. While the information that he gave me is routine to him (such as the offering of additional warranties on the car), it is not routine to the buyer and should not be hurried through. I chose not to take any extended warranty because it was not explained at a level that I was comfortable with. I even suggested to Jason that I could come back on Monday and sign all of the paperwork if he was tired.The sales experience was disjointed despite the fact that I had made an appointment. I felt "passed off" between 2 sales people. Having said that, I absolutely love my new car and hope that the experience with the service department is much better and much less disjointed.Buying a car is a huge commitment financially for me and I feel that my purchasing experience was treated very hastily and inefficiently.

Maryjaneschuster

Apr 20, 2012

,Ian sorry not to remember the name, but the experience was good. I was even told that I need to get the tires aligned and I needed to go back together the cv boot reworked.

aprild44

Apr 20, 2012

I honestly can not believe how great our experience was. I was in a wreck and had to purchase a new car quickly.I could not have asked for better assistance in a time that was so stressful. I dreaded having to go buy another car but Rick, Jeremy and even financing made this experience not only painless but enjoyable. I highly recommend Boardwalk and I am not one to give out praise without it truly being earned. Thank you so much!

efeinman

Apr 20, 2012

Having contacted the dealer via their website prior to my visit they knew what I was looking for. They had the perfect vehicle already pulled up and there was little hassle with trade-in and/or purchase price. There was a snide remark made by the finance guy that almost derailed the deal but Steve had earned my business and he had made a sale I intended to complete.Overall my experience at Boardwalk VW and Steve Lin were excellent.

Juan Vasquez

Apr 20, 2012

Last week I brought my 2002 VW Jetta to get extensive work done and I was extremely impressed with the professionalism and friendliness of Ms. Tie Johnson. Tie greeted me with a smile and listened carefully as I explained the repairs my car needed. Tie did an excellent job communicating with me on progress with my car and she explained the process perfectly. Work on my car was completed on time and within the estimate provided by Tie. Tie went out of her way to make me feel comfortable and I am completely satisfied with my entire experience. I would be very happy to recommend Tie and Boardwalk VW to my friends and family. You are fortunate to have passionate employees who care about providing excellent customer service like Ms. Tie Johnson.Keep up the great work!Sincerely, Juan Vasquez

brf0007

Apr 19, 2012

This was my first experience buying a new car. Josef was great, didn't pressure me, was willing to negotiate price, and most of all he was very friendly. Everyone on the staff was friendly, the price was fantastic. I would recommend this dealer to others.

Sillysam

Apr 19, 2012

Gary and Jeremy were friendly, knowledgeable and efficient. They directed me to cars that were in my budget, with the right amenties. They were quick with all of the paper work and made the whole process painless. All of my paperwork was complete when I arrived and the car was ready to go. they have also followed up to see how I like the car and if I had any concerns or questions.

Tom Koors

Apr 19, 2012

My last visit to the service department resulted in my curbing a wheel and tearing the tire. Terry met me as I entered the drive, friendly and courteous as always. He took care of the situation, changing to the spare tire, and I was able to get the repaired wheel and new tire back on the car the next morning as promised. Whenever I visit service, you can tell Terry is very busy, but he always greets me by name, friendly and courteous. He always makes me feel like I am the most important person he gets to work with. He is the main reason I will continue to visit Boardwalk VW for any service, or questions I have pertaining to my CC.

vhooper2

Apr 17, 2012

I've been going to Boardwalk VW for several years and I must say that my last visit with the dealership was by far the best and that was mainly in part to the pleasant attitude of my assigned dealer Mr. Hollomon. Thank you for such a wonderful visit and making my expenses more tolerable.

MengR

Apr 16, 2012

Steve is so nice and professional when he helped me to find my jetta. The service and information he provided is very helpful. He took care of my needs and of the car at the time. I will definitely recommend Steve and Boardwalk to my friends who wanna buy cars.

shambo1

Apr 16, 2012

Bob is very professional and courteous. He called in a short amount of time and explained the service my Jetta needed and gave me options to save some money. He called again when the car was ready for pickup. The shuttle service was courteous and on time. I will continue to use this dealership and recommend it's excellent service to my friends.

nff405599

Apr 13, 2012

Terry was very responsive. I asked to see the cabin air filter and he provided it to me.I normally work with Tie Johnson and when she saw that I was there, she came over to say hi and check on me.As I reviewed my bill, I can not see whether the break fluid was changed which I believe is part of the 60K check. Could some one please let me know if it was done.Thanks,N F (Butch) Freeland

d'ogi

Apr 13, 2012

I know that Billy Cooper will take care of the problem is has happen to my Passat. He tells me what has happened and what it will take to fix it and how much it will cost. The service from the repair center to the payment desk has been just great. I will never take my car for repair service any where else!!!

BarbaraMcN151

Apr 12, 2012

My VW Beetle had a couple of minor issues and had been serviced by another service center three previous times and the problems re-appeared within 7 days of my visit every time. After visiting this service center, they have not re-appeared. Boardwalk Volkswagen took better care of my and found the root cause of my issue.In addition, I mistakenly left my proof of insurance at home when setting up the appointment. Bob King called me and told me that it was missing and they could not do a state inspection without it, so I faxed a copy to him. When I picked my car up the had printed it out and it was sitting in my car.

centaur96

Apr 12, 2012

they were very accommodating for i had to dump my old vehicle immediately. they made a loaner available for a day while i completed making financial arrangements.

jeff.hinkle

Apr 12, 2012

The service we received was very helpful and friendly. The paperwork process was well organized and Cina did a great job of communicating with us and making the purchasing process efficient and enjoyable.

Momo21

Apr 12, 2012

Came in to replace my tire and Ron showed me what tires there are available. I then waited for the tire to be fixed and he actually came to the waiting area and we started ocnversing about random things. Very friendly environment and i would recommend this palce to anyone who is looking for a new or used car or need service done.Mo

PraveenB

Apr 12, 2012

Having bought the car here, have always been going back to the same dealer for its maintenance and they have been exceptionally good with their customer service and give utmost importance to customer satisfaction. Out of almost 15 visits, only one visit was not upto par, but the dealership totally made it up to us by being genuinely apologetic. They not only set things right, they also extended some freebies for all the inconvenience it caused us. That being said, errors and mistakes do happen at times, but to own up to it and rectify it is really the most important aspect that makes or breaks the whole deal. This dealership absolutely excels in the art of retaining customers.I definitely recommend this dealership and give it a 5 star rating as their waiting lounge is very organized, their refreshment bar is always stocked and clean. The restrooms are very well kept. The free wifi is a blessing. Not to mention, the service consultants and the support staff are very courteous and cheerful. On the whole, it is a pleasant place to be.Thanks for reading.

Linda Nance

Apr 11, 2012

From my first phone call to set up an appointment for service, to completion of the work, everyone was extremely friendly, professional,and anxious to provide top-quality service. I had heard that this was THE dealership to take my 2007 VW New Beetle, and will not go anywhere else. Thank you so much!

sbmoore

Apr 11, 2012

I had a great experience with this dealership and would recommend to anyone looking for a new Volkswagen. They made it extremely easy to buy a new car. I had come down from Little Rock to find a certain car since another dealership could not find me the one I wanted. They gave me a competitive price on the new car and trade-in.

David Burnett

Apr 11, 2012

The people that I was incontact with was very friendly and helpful.They took care of my needs and of the car at the time. Very much on top of the problems and had very good repour of the issues.Both people were very helpful in all aspects.

drjohn1125

Apr 10, 2012

I came in just to test the water, not really in the market to trade up. Maggie did an excellent job working with her managers to get to the price I needed and ultimately made the sale. She did a great job getting me up to speed on all the new gadgets in my new Passat and has checked in a couple of times since the sale to see if I had any questions.Thanks BoardWalk.

zachgaubert

Apr 10, 2012

We went to Boardwalk VW to look for a new Jetta TDI to replace our 2003 that was totaled in an accident. We chose to come here versus other VW dealerships because of the reliable service that we had gotten with our previous car. As we were looking around at the cars on the lot, Josef cordially introduced himself. He was able to quickly figure out what our key factors were in selecting a new car. We were pretty set on the type of car that we wanted and he was not overly pushy in showing us something else or up-selling us to the higher options. He was very knowledgeable about the vehicles and the various features and was very patient while addressing all of our questions and concerns. He also told some interesting side stories which made the test drive enjoyable and not awkward. Josef was willing to walk us through the entire selling process at the pace that we were comfortable with and did not show any signs of trying to rush us out to get to the next customer. He seemed to truly care that we felt confident in our decision and even stepped out of the office several times to allow us to speak privately. Overall we were very pleased with the entire process of buying a new care and walked away feeling like we got great care and a very fair price. Josef made our new car purchase an enjoyable one and we feel confident that our new car will be well cared for by all the people at Boardwalk VW.

vwchef.rg

Apr 10, 2012

This was the most pleasurable vehicle purchase of all time. Jason and Jeremy are two of the best in the business!!! We will continue to be customers of theirs for many more years!

jwfloss

Apr 10, 2012

I had very good experience with Boardwalk ! I purchased a used car from this dealership. Josh Scalf was my salesman and really was great! He helped me when I had a issue with the vehicle . Went over and above my expectations. Very attentive and made sure that everything was to my satisfaction .He drove 3 hours to pick car up and gave me a loaner car so he could have problem checked out. Then returned car (3hours) one way to me with problem resolved.I live in Oklahoma and my work schedule interferred with getting car back to dealership. Amazing customer service!!!I am very appreciative of what he did as I was leaving on Spring Break and needed problem resolved asap.Thanks Josh and Boardwalk for having GREAT customer service. Sincerely,Janet White

Kurtlawrence

Apr 9, 2012

I have purchased multiple vehicles from this dealerthip, and I will continue to do so. The customer service is fantastic and everyone involved is very knowledgeable and helpful. Thank you guy.

natamcar

Apr 9, 2012

Kim at Boardwalk VW Richardson was awesome! I had multiple problems with my Passat and was pretty frustrated. Kim could see this and did not hesitate to make my experience as easy as possible. Without question he put me in a rental, sent me on my way and said he would call me in the morning when he had some news. After investigation, my car had over $5,000 worth of work to be done and Kim was able to get $4,000 of it covered under my extended mile warranty....whew, has that thing paid for itself!! I was extremely happy with the service at this location and make the extra trek to it...I actually live closer to the Lemmon location but make the drive because I prefer the Richardson location and the people I get to deal with. Thank you Kim!!

2charming

Apr 9, 2012

I visited the dealership twice and bought my VW Golf TDI on the second visit. I dealt with Mr. Blakley about 10 years ago when I bought a VW Beatle and I had excellent service then. I drove from Denison, TX to deal with him again. The dealership and Mr. Blakley were very professional, courteous and after the deal was made, the paperwork was done quickly. Everyone I dealt with was professional and listened to my concerns. Mr. Blakley gave me a good price on my new car and the dealership had the exact car I wanted. I thought I wanted a different color at first, and he looked up where the car was and said he could get it for me. I really like this dealership since I first bought my Beatle and that is why I went online and looked up Boardwalk Volkswagen in Richardson TX to see if Mr. Blakley was still a salesman there. My VW TDI was clean and ready to go after the paperwork was signed. I was treated very well and would go back to this dealership again and recommend this dealership to my friends.

bbayaa

Apr 9, 2012

The service was great, beginning to end. He kept me up to date throughout the car's servicing process, and gave me an accurate estimate from the very beginning.

DarciSilverman

Apr 9, 2012

Boardwalk is a clean and friendly dealership that is concerned for the customers satisfaction. I would recommend them to anyone as they were recomended to me from my son. This is my third car purchase from Boardwalk....Need I say more. Gary, as always "Thank you"Darci

Edmund Ochieng

Apr 9, 2012

Tie Johnson was very informational and whenever she needed to obtain additional information, she would not hesitate. The job would not have been as valuable without the received information. This is an experience to look forward to.

gary collins

Apr 9, 2012

My experience at Boardwalk was very good overall. Dealing with Gary Blakely was very positive and pleasant. He was very patient and worked very hard to reach a deal that was acceptable by both parties. I would recommend Mr. Blakely and Boardwalk to anyone who was interested in a Volkswagon.

hector guzman

Apr 9, 2012

I bought my car from this dealership. This was my 10,000 miles service. What I appreciated was that even though I did not have an appointment, they made every possible effort to accomodate my schedule. The service was performed 30 minutes later. It was prompt and courteous. Much appreciated.Hector Guzman

WillB765730985

Apr 9, 2012

No hassle experience. Did not play any dealer games like constant running back and forth or making us wait for extended periods of time. Hope to do business with in the future.

kermit5611

Apr 8, 2012

Very pleasant experience. I really liked our sales associate, Brian Swarvar. He was very friendly, personable and extremely knowledgeable of the products. I have been to other dealerships in the past and I would say that this was the best experience that I've had purchasing a car. Everyone one was very friendly and the dealership was run like a finely tuned machine.I would like to say again how much I liked working with Brian. He is the most knowledgeable sales associate that I've ever bought a car from. Most sales people are too lazy to really learn the products that they are selling. I talked with 3 sales people at various dealerships in the last month during the lead up to our purchase. None of them was half as knowledgeable about the features and specifications of the cars as Brian was. He is a real car enthusiast and it showed during our visit. Most of the sales people didn't know nearly as much about the products that they were selling than I did.

degg996

Apr 8, 2012

Boardwalk VW Richardson catered to each and every need throughout the entire sales process of my new 2012 Golf R. From ordering the car, the factory build process, transit updates, and HAND DELIVERY of my new car, Josef and Jason performed impeccably. I will refer any friend and family member without hesitation in the future to this dealership, both for sales and service needs. Thank you again for your hard work, and creating an effortless car buying experience! I am also looking forward to dealing with Tie in the service department, as I did with my previous VW I traded in. Thanks again!

ganeslen

Apr 7, 2012

My lease was up on my car, I needed to get into something different and still stay with my budget. Gary was persistent on getting me what I wanted and still stay within my budget. Very knowledgeable and professional.Thank you,Kim G.

jbo011

Apr 7, 2012

My family has used Gary to buy several cars, so of course when I was in the market for a new car that is where I went.I leased a car in record time!! Gary, of course got me the deal of the century!!We will all keep going back to Gary at Boardwalk!It now feels like we are going to visit 'family' we go to see Gary.Elated in Richardson

lorispringer

Apr 6, 2012

Steve Lin was great to work with and I would recommend VW Richardson and visit again in future!I am very happy with my VW Passat and think it's a terrific car!

vivianhe222

Apr 6, 2012

Josef is very friendly and professional. He took very good care of us and he was very patient for every single question we had. As a first time buyer for VW, definitely we will recommend this dealership and Josef to my friends and family.

mhamtil

Apr 4, 2012

I have been taking our 2009 VW Jetta Sportwagen to this dealership for service since we purchased it used with 20K on it. Previously, I had never taken a vehicle for service, anywhere, regularly, much less to a dealership, thinking it was unnecessary and the prices would be too high. Actions speak louder than words, and the consistently excellent service, customer focus, and friendliness of the employees at Boardwalk Volkswagen in Richardson has made a believer out of me. To give you an idea of where I am coming from on this, I am quite stingy with my family's money, and the higher the price I am paying for something, the more picky and demanding I can become. In this case, I have always been happy, 100 percent of the time. I have always felt they really value me as a customer, especially Tie, my service advisor, and they put their money where their mouth is by offering discounts on service, honoring those discounts even when I forgot my coupon, or in some cases making a repair for free if they felt it was an issue that should have been recalled by the manufacturer but wasn't. That final item, to me, is above and beyond the call of duty, and is something that obviously would not happen if I took my vehicle to a mechanic who was not also a VW dealer. -MHamtil, Dallas, TX

missbrooke

Apr 4, 2012

Kim Lewis really met & exceeded my expectations of my service visit! I went in for a fluid check & he helped me find some other issues that needed addressed ASAP. I left feeling safer & happy for the wonderful prices & amazing customer service, especially for driving 6 hours to get to my appointment!

cwharveyaud

Apr 4, 2012

Boardwalk VW in Richardson is a great place to take my VW Jetta for service. Everyone is professional and considerate of my time and needs.

hrf4484

Apr 3, 2012

I just purchased a 2012 CC from Brian at Boardwalk. I think that it was the single best car buying experience I have ever had. He was easy to work with, they were very helpful, he explained everything for me, and even set up my service appointments. I will probably buy a VW for my wife's new car when its time just because of Brian and Boardwalk. I also received emails from both the sales manager, and general manager of the dealership after I bought the car thanking me for my purchase. If you are interested in a VW and live in North Texas, don't waste your time, just go to Boardwalk. You wont regret it. I usually never write reviews for anything, but I am absolutely 100% happy with this purchase, and like I said, it was the easiest best car deal I have ever had.

marycastelone

Apr 3, 2012

I wish you had a category marked "super great" for customer service and friendliness that I receive everytime I go to Boardwalk Volkswagen in Richardson! I love the fact that they have Saturday hours and loaner cars. For all of us who work M-F that is a BIG plus!I trust Tie Johnson (Service Advisor) with my car's service needs and love doing business with her. I called in telling her I had a leak from something in the engine, she did the rest! She had a loaner reserved for me and I didn't have to wait more than 5 minutes for her to come over and process my car into the shop. She never makes me wait around for her, and I've noticed she gives the same great service to others too.She called to keep me informed of the repairs I needed and the car was ready when she said it would be. She always has a smile and a positive attitude. She is a great assest to your business.

LAURAGAIL101

Apr 2, 2012

Tay was amazing!! She was extremely personable. She made me feel as if we had worked together for years; yet it was my first time to have her as a service advisor. Like many people, I always get nervous when going to a dealership for work; fearful that I will get a high bill or be pushed into performing unnecessary service on my car. I didn't feel that was the case here. She and her team diagnosed the problem quickly and handled the maintenance at lightning speed; and at a reasonable price. I truly appreciate the service I received at Boardwalk Volkswagen!Thank you. I actually won't mind calling for service in the future; especially if Tay will be our service advisor.

cetpar

Apr 2, 2012

I had a very pleasant experience purchasing my new Passat. Steve was very friendly and was able to get me out of the dealership quickly as I mentioned I was on a tight schedule. Mike was very nice and got me a great deal on a lease. Thanks to you both!

charlie.thomas2

Apr 2, 2012

Kim provided truly exceptional customer service. This went beyond my expectations. I always expect great customer service from this dealership but Kim took it to a new level. He invested his own time to help me out and it reached the level of becoming personal for him. Kim represents the best example of customer service and his actions go a long way to contributing to a memorable consumer experience with the VW brand and this dealership.

jimvirtue

Apr 2, 2012

I have to tell you, I have never felt more comfortable about a car purchase - I usually drive away feeling as if I was taken advantage of - But that is not the case this time - Your folks did a wonderful job of talking with me about the car, how it is priced, why it is priced that way, and then they gave me an opportunity to explain what I was offering to pay and why I felt that was a fair price - Through this process, we came to a price that both of us were happy with - It was an honest and enjoyable and comfortable process - I am very satisfied with the result.By the way, if it were not for Brian's persistency, I would have never purchased this vehicle - He initially contacted me and then left me alone for a bit - Then he followed up again and it is good he did because I had taken this car off of my list of cars I was interested in - He followed up with me, reminded me that this car had just about everything I wanted and arranged for my daughter to test drive it for me - I live in Tulsa - Also, Brian was not afraid to let me have an Auto Critic guy come and check the car out before I bought it, as this is my normal practice when buying a used car.Finally, Michael was awesome on the finance side - I was borrowing money from my Credit Union in Tulsa and they were having phone troubles that day - Michael was very patient and understanding and he made it all very easy for us - I know he had to do some special things to work through our Credit Union's phone problems as well as having to do part of the paperwork with me and then wait for my wife to come in later to sign her parts - As it turned out, it took several days before our Credit Union actually faxed the draft details to him and he was very accomodating - It is very nice to work with people who are trustworthy and also trust me in return - Again, I have never felt more comfortable doing a car deal (and my father was a car salesman so I grew up around a dealership).I appreciate all of you and am completely happy with the car, the deal, and the process - Thank you! Jim Virtue

murphybizut

Mar 31, 2012

Gary was very helpful and knowlegeable about the Volkswagen brand. He stayed late with me to look as the car and fill out the credit application, so I could pick up the car the next day. Oh, and we accompanied me to Enterprize rental car to make sure they would accept my out of town rental car- so I woudln't have to figure out how to get TWO cars back to Austin!

kryscha

Mar 30, 2012

Daniel was great. He took in what I wanted and produced the right car for my needs! Thanks to Darrick for helping to get the price that fit my budget!

Laquina24

Mar 30, 2012

Joseph and Jason were awesome they both made my carbuying process a breeze. I would definitely rw commend them both to family and friends! Joseph is definitely the hammer! Lol

ChristinePollinzi

Mar 30, 2012

The customer service that I received from the moment that I contacted the dealership was excellent. This was the best car buying experience that I have had and I will definitely contact Brian when I am ready to purchase my next VW!

fiboyuan

Mar 30, 2012

Daniel was very patient, helpful and professional. I bought a 2012 Passat from Boardwalk VW last week, and my experience was great. He introduced all the features to me in detail for three models, and answered all my questions professionally. After the purchase, he sent me several follow-up emails and scheduled a courtesy maintenance for me. I would highly recommend Daniel to all my friends.

Christopwill

Mar 29, 2012

This is the second Volkswagen I have gotten from Boardwalk VW. I could not be more satisfied with the overall service I received from Charles Currier. Charles helped me with both of my VW purchases of a 2006 Passat and 2009 CC. He was very helpful in every way on both of my purchases. The quality's I like about Charles is that he is very warm and inviting. He is what a salesmen should be "genuine". It was worth the 2 hour drive from Waco both times to get a quality Volkswagen from Boardwalk and to receive great service from Charles.

maowmaow

Mar 29, 2012

My first encounter with Boardwalk Volkswagen was when we purchased my son's 2010 golf. The quality of customer service and overall purchase experience was absolutely wonderful, so of course when it was time for me to lease a new car there was no hesitation with my choice of dealership. I first spoke with the Internet Director, Rick Bayon who set me up with Jeremy Heuss. Jeremy was very informative; He spent a good amount of time discussing the features and options of the vehicle.I was able to get a great deal on my trade in, and a great deal on a lease for a 2011 Jetta. Amazing Experience. Will be returining here for all future purchass.

susacrai

Mar 28, 2012

An awesome amount of time was spent with me to explain the vehicle of interest and the options available. Brian was very informative. When I returned for further discussion, Jeremy was also very helpful and did what it took to get me the vehicle. Finance officer was amazing also.

chinapie2

Mar 28, 2012

I was quite interested in purchasing a brand new 2010 golf about a year and a half ago. As I researched prices and various local dealerships, Boardwalk Volkswagen just stood out. A friend of mine had purchased a GTI from this same dealership, and raved about the quality of the customer service and over all purchasing experience. I contacted Boardwalk Volkswagens internet sales manager and began to discuss the type of car I wanted, with all the specifications. Rick Bayon responded to my request almost instantly and set up an appointment for me to meet with Jeremy Heuss, a sales specialist. I arrived to the dealership and as soon as I stepped through the door I found Jeremy Heuss with Rick Bayon waiting for my arrival. We sat down, talked numbers, and cracked a few jokes. Jeremy and Rick were both very helpful and down to earth, and I knew after just a few minutes of speaking to them face to face that I was going to have a great experience. I was able to buy my car just $200 over invoice, and Jeremy Heuss even added a few minor things that were not included in the package that just made me seal the deal. The price was right, the quality of work was above and beyond, the overall experience was great to say the least. Rick Bayon and Jeremy Huess did me the favor of importing my car from a distant dealership to satisfy exactly what I was looking for. This extra effort combined with their flawless customer service is what will have me coming back to Boardwalk Volkswagen.

dbean5cf1sb

Mar 28, 2012

Boardwalk Volkswagon staff have been the best. They are helpful on the phone and the service team have always strived to return my vehicle promptly. They follow up and do what they promise.It doesn't get much better.

DR6280

Mar 28, 2012

Boardwalk does seem to care about customer service, which is getting to be unusual these days. Nice comfortable area to wait while they work on the car, and I usually wait, because they normally finish quicker than they estimate.

ebyard

Mar 28, 2012

I do not recommend many service dept or advisors BUT Kim Lewis at Boardwalk Volkswagon is the BEST experience I have ever had. I have had tons of bad experiences with service departments. This is one advisor is friendly, very thorough and the best part you do not find very often anymore HONEST. Also does what he can to beat or meet competition. Service is expensive everywhere nowadays. But Kim Lewis tries to get you the best and most for what your paying for. Want the best service you have ever experienced at a dealership service dept? This is where you get it and Kim Lewis is who you use!

GabrielAbles

Mar 28, 2012

When our 2008 Jetta, bought from Boardwalk last year, was totalled in an accident, our only choice was which Jetta we would again buy from Boardwalk. Mark Sayers and Michael Weimer were great to work with and helped us end a bad accident experience on a high note.

hiramaquinones

Mar 28, 2012

My brother needed a new car we settled on a new 2012 VW Jetta. Very nice car for the money, looks more expensive than it is. Gary Blakley was excellent as were all the people we meet. We got a fair price for the trade and my brother is off driving his new Jetta. Both of us were pleased with the experience. As luck would have it I ended up getting a VW CC as well - two cars in one day.

jordanbeckner

Mar 28, 2012

Terry was extremely helpful, curteous, and fair. He was prompt in answering my questions and very informative. The next time I need a Volkswagen service I will return here.

mon.rosenthal

Mar 27, 2012

Kim did a great job of taking care of me and my fiance! He was willing to work with both of us, which was great for me because I don't know much about cars. He made sure everything was taken care of in a very timely matter and called once everything was ready. I was stressed about the price of the entire job, and he offered us a discount that he called "the honeymoon special!" I would highly recommend anyone to visit Kim at VW.

amphibious

Mar 26, 2012

From the moment I walked into Boardwalk Volkswagen, Josef was friendly, attentive, and genuinely interested in giving great service. He was very very informative and patient while showing me both the Golf and GTI. His no-pressure approach made the whole experience a very comfortable one. He was down-to-earth, realistic, and very straight forward during the buying process. He has made it very clear that he is and will continue to be committed to my satisfaction for the duration of my lease. I would recommend Josef and Boardwalk Volkswagen in a heartbeat!

cperryspc

Mar 26, 2012

Jeremy Heuss and Boardwalk Volkswagen are a winning combination. If your in the market for a new Volkswagen I highly recommend speaking with Jeremy before making any final purchase. The moment I spoke with Jeremy I knew I had found the right guy that was truly passionate about selling cars and had my best interest in mind. Jeremy worked several days and late into Friday evening to make sure I found my dream car at an affordable price. I can't thank this guy enough. It was a pleasurable car buying experience, not a disappointment like so many other dealerships I talked with. You guys have earned my business for life and anyone else I can send your way.

Garry Gay

Mar 26, 2012

Bob King always goes out of his way to take care of my service needs whenever I bring my 2006 Jetta TDI in. Every experience is better than the last one!

LilyYu

Mar 25, 2012

I am the owner of Genroku Japanese Restaurant, does not have the time for test drives. So instead, Steve Lin brought the test drive to me! Excellent experience, will recommend Steve to all my customers and friends !!!

sgp716

Mar 25, 2012

Tobias Jackson was the most customer service minded car sales person I have ever worked with. He was very knowledgable. Both Tobias and Michael Weimer was able to answer any of my questions about options or service. They were both very efficient in getting all the details of the car purchase done, but at no time did I feel pressured or rushed. With courtous and knowledgable guys like Tobias and Michael I can expect Boardwalk to have much success.

Bostoncowboy

Mar 24, 2012

There was a little difficulty communicating at first. However the repairs that were done to my Rialta were done to my satisfaction. I don't know the names of the two mechanics who have gone to school on the Rialta, but I would say they sure know their business, and I'd recommend them to all Rialta owners. I appreciate the assistance provided to me by Terry Granger the Service Advisor. Re yr question: I prefer to do my reviews of people assisting me after the service is provided and I can think about it with more depth of thought.

barbarahefka

Mar 23, 2012

Jeremy Heuss really helped to make a bad experience better. My 2009 VW was totaled, and he quickly helped me find a new car with the options I wanted and at a good price. He kept in touch with me while I waited for the insurance money. On the day of purchase, he made sure that I had everything I needed and that the car and paperwork were in perfect order. There's a VW dealership closer to my home, but it doesn't offer that kind of friendly service and sympathetic concern. That's why I'm a repeat customer at Boardwalk. Thank you, Jeremy.

Qcman83

Mar 23, 2012

Jeremy gave me a reason to drive 500 miles to make a deal! He was very honest and up-front about everything.My only regret is that it's to far to drive for service!

rhughes32

Mar 23, 2012

I have purchased 4 cars from Gary Blakley in the last 5 years. He is absolutely the best! I wouldn't even consider buying a car from anyone else!!

JLPena

Mar 22, 2012

Ms. Johnson has always been a wonderful service rep to me. She is always very personable and friendly. She has always gone above and beyond in helping me. I've had some majorly frustrating promblems with my pre-owned VW over the past year. Ms. Johnson's help in the service department was greatly appreciated during all the things that had to be fixed. There was one time that I brought my car in for servicing and ended up with another rep. The experiences could not have been more apposite. After that I, refuse to work with any other rep other than Ms. Johnson. If she is not available I'll wait until she is available, even it means having to leave my car for a few days. I have worked in both the service industry and as an educator, and feel that Ms. Johnson's customer service skills are invaluable. She is wonderful asset to the Boardwalk VW family. Sincerely,Jennie Pena

duffey2

Mar 21, 2012

This is our second experience with Gary and the folks at Boardwalk VW. We will continue to buy our cars from them. They trully are the no-hassle dealer in the DFW.

Huntexjmt

Mar 21, 2012

Kim really made a last minute service trip happen for me both on time and his estimate of repair was "spot on". He was very knowledgable with my car problem and kept me informed of the progress along the way. Outstanding customer service skills.I highly recommend the service department of Boardwalk of Richardson.