Clay Cooley Volkswagen Park Cities reviews

Robin Sims

Jul 25, 2016

Absolutely great experience. Steve Wyatt at Clay Cooley Volkswagen of Park Cities is an awesome sales professional. We are very happy with our lease experience.

Caroline A

Jul 24, 2016

Steve Wyatt was the salesman who sold the car to me and he was very attentive and helpful the whole time. He was very personable and patient. He was also just fun to talk to and concerned with my needs.

Carissa Curry

Jul 23, 2016

Mr. Steve Wyatt was efficient and courteous with the sale of our car. We will refer him for future services.

Christopher Garcia

Jul 23, 2016

Steve Wyatt was very helpful in taking care of our lease purchase and would use him again for any future transactions.

TracyM

Jul 22, 2016

Alex, salesperson was friendly, knowledgeable, and efficient.

Informed consumer.

Jul 20, 2016

Sales Rep Will Wiant did a great job providing information and moving the sales process along. I got a beautiful 2013 Touareg at a great price and a fair value for my trade. Good car buying experience.

Kristi

Jul 20, 2016

Matt Soler made my car buying experience the best! I enjoyed doing business with Matt Soler of Clay Cooley VW Park Cities! He was professional and helped us choose the best car for our needs! I would highly recommend buying a car with Matt Soler of Clay Cooley VW Park Cities!

Sandra G.

Jul 20, 2016

My family bought me a car from Matt Soler and they said it was the best experience they had at a dealership.

Anna B.

Jul 19, 2016

I bought my first car from Matt Soler. He listened and got me the best deal on the car I really wanted! Amazing experience!

Kristi

Jul 19, 2016

This was my 2nd VW and Matt Soler was fantastic helping me change over from one car I loved to a new car I love even more. Matt was absolutely fantastic and hope he is still at Clay Cooley next time I get a new car.

Lin

Jul 19, 2016

Steve Wyatt provides very good service. He is professional and kind and patient.

Lisa King

Jul 19, 2016

Will Wiant made the purchase of my new car easy. I was completely comfortable with the entire process. He took time to make sure I was informed about the different VW models I was considering. Most importantly, he was extremely knowledgeable with each car. I am extremely happy with my new car and I plan to purchase my next vehicle from him if he is still available. Honestly, it was the best experience buying a VW ever and this is my fourth VW I have purchased. I highly recommend Will Wiant as your Sales Person.

Morgan "Capitan"

Jul 19, 2016

Bought a car from Matt Soler last year. Great experience. Definitely a world class experience given to me from the moment I arrived until still to this day. Have and will continue to recommend to friends and loved ones.

Olivia

Jul 19, 2016

We went to Clay Cooley VW Park Cities just looking to get ideas, but ended up finding the perfect car. Matt Soler was excellent to work with. He answered all of our questions and made the whole buying process super easy. I will definitely be going back to see Matt when we need a car again!

WillEd11

Jul 19, 2016

I didn't plan on buying a new car when I walked into Clay Cooley Volkswagen of Park Cities, but after the amazing experience that I was provided by Matt Soler... everything changed. Both Matt and the dealership management were able to help me get to a monthly payment figure that made perfect sense for my wife and I. I can't recommend Matt and this dealership enough... go get a car from these guys! I know they just made a customer for life out of me (and my wife is loving the car)!

Mrs Villa

Jul 18, 2016

Matt was great, no pressure to buy and answered my questions easily. Bought a used car within my budget, got home and drove, and had to get a/c repaired! Matt responded quick and referred me to the service dept(also great)! I'd shop there again.

Bruce WJ

Jul 17, 2016

I was looking to buy a car for my son and was looking for safety, drive and a specific price range. My son and I were helped by Mason who was very friendly, polite and helpful in answering our questions as we walked and looked at Volkswagen Jettas & Passats. We test drove both and decided on the Passat. Our overall experience with Mason and the Clay Cooley Volkswagen (Park Cities) team was excellent!

Bijas Benjamin

Jul 16, 2016

Seve Wyatt was a phenomenal sales men! I was very impressed with his personal skills. I would love to work with him again to buy a car.

GATLIN

Jul 15, 2016

I first contacted this dealership through email. Had great service via the email. Made an appointment to come in and was a little late but Will Wiant the Sales Rep was great and had everything ready. Before the test drive he showed me every feature the car had. He was very detailed and was patient even though we were there 2 hours after they had closed! Will and the other employees were great! very efficient and happy to help with anything! One of the Best car buying experiences I have ever had and I have been though a lot!

Jesus Perez

Jul 15, 2016

I was coming in to buy a car but i didn't know what i wanted. Mason showed me some used cars because my budget was low and he showed me a CC Sport. we drove it and i fell in love. Mason gave me some options and numbers and it was an easy decision. I will certainly buy another vehicle from him

JetaLover123

Jul 15, 2016

Justin was great to work with. We were in and out quickly and he answered all of our questions. Love VW and loved working with Justin!

Carrie S.

Jul 13, 2016

I would definately buy here again. Steve Wyatt and the rest of the crew treat you like family. This dealership is everything you hope for when buying a new car...Very honest, courteous, and helpful through the entire process from start to finish.

Adam

Jul 12, 2016

Alex was great to deal with. Let me drive a lot of new cars so I could find the right one.

Anna D.

Jul 12, 2016

My original reason for visiting was to return my lease. I wasn't going to purchase another vehicle, but I looked at the SUVs and just for "grins" I test drove the Tiguan. Unfortunately the ride was very rough, Alex our salesman, suggested another one in the line....after 5 test drives of 5 different Tiguans I found the one. I must say this was probably the easiest buying experience ever! Alex took the time, even though it was passed closing time, to show me all the bells and whistles. Most the time when I go to buy a car the experience is horrible, as a woman, I'm usually treated like a little girl or talked to like I'm stupid. There was no pressure, they got me want I wanted and didn't try to sell me more than I needed. Thank you Alex, David & Wayne!

Craig F.

Jul 10, 2016

Very courteous and efficient buying process. From the time I walked in until the time I drove away in my new car...less than two hours! Clay Cooley honored a low price match and I couldn't be happier with the overall experience

Courtney U

Jul 8, 2016

I love my new Convertable Beetle and Passat. Wouldn't be in love with these two new vehicles if it wasn't for the help of ALEX & STEVE!!!! Thank you, you guys were AWESOME!!

Susan T.

Jul 8, 2016

I recently bought a car for my 16 year old daughter. I was referred to Clay Cooley by a friend. I had the pleasure of meeting and working with Alex. We looked at 3 models, drove 2 and bought one! They were fair in their pricing and their customer service and follow up has been terrific. Thinking about buying one for myself when new models come out! Please ask for Alex- he is great!!

Justin D

Jul 6, 2016

I Recently bought my 5th VW from the Clay Cooley VW Park Cities, this time a 2016 Passat SEL, and had a great experience working with Steve Wyatt. The process was quick, convienant and I was able to handle most of the paperwork via email and text. Seve found me the car I was looking for and I couldn' be happier. If you are looking for a great car I would highly recommend going to see Steve!

Bill Sladek

Jul 5, 2016

We just bought a VW CC at Clay Cooley VW of Park Cities and had a great experience. Our salesperson, Justin, was excellent. Very helpful and knowledgeable. Overall, a very good experience.

Mary&Jamie, Dune Crew

Jul 5, 2016

We visited another VW dealership before purchasing and needless to say we should have gone to Clay Cooley first!!! Alex was amazing and helped us find exactly the car we wanted! We couldn't be happier with our purchasing decision!!! Thanks Alex and Clay Cooley!!!!:)

Lana W.

Jul 2, 2016

When went to Clay Cooley VW I knew precisely what I wanted: A new CC exactly like my 2010 model - same color inside and out - just NEW!! David & Mason were terrific! They were attentive & patient with a genuine desire to deliver exactly what I wanted!! Great work, guys! I love my new ride!

313DurangoR/T

Jul 1, 2016

I came in looking for a specific vehicle and found it with great ease. Thanks to Alex Golbuff, we were able to get the payments where I wanted and I was able to drive out in the car I've been looking for very quickly. Even the paperwork was not much hassle. I would definitely recommend anyone looking for a car even if it's not a VW to come see Clay and let Alex help you out.

Jon K

Jul 1, 2016

I recently came into the Clay Cooley Volkswagen dealership on Lemmon Avenue to look at the options of trading in my 2004 Touareg to get into something a little bit newer. I worked directly with Alex Golbuff, he was brand new to the Company but demonstrated such in depth knowledge, I really thought he was a seasoned Clay Cooley VW, "higher- up" employee lol. We looked at the options and broke down my annual mileage, gas prices, insurance and features I prefer to have, and came to the conclusion that the Jett was the best way to go. It's been almost a month since working with them, and Alex still calls to check on me and my awesome V Dub. They're more like friends over there, not business people lol. The company, especially Alex, have earned my referrals.. and now-a-days a solid referral to a car company you can trust for a used car is not easy to come by.You guys are awesome, I'll see you for my oil change!Jon Kanatzar(A Happy Customer)

Maggie Humphreys

Jun 25, 2016

Justin did a fabulous job explaining the cars and helping me make a decision on which car to buy. I absolutely love my Passat

JonrWag

Jun 22, 2016

I walked into the dealership to check out the new turbo Jetta as I sadly needed to replace my aged SAAB 9-3. I was looking for a car that would come close to the driving experience of the SAAB. The salesman, Steve, took me for a test drive and was very knowledgeable and ascertained what I was looking for in a car. The first Jetta I drove was a 1.5L turbo and while nice was not as peppy as my 2.0L SAAB. As I was leaving the dealership Steve showed me a 1.8L Jetta Sport which he said based on our conversation would be a better experience for me. Assuming it would be more than I wanted to spend, I went back to the office. Steve called a short time later and gave me the price for the one I had test driven as well as the Sport. I went back and test drove the Sport and loved it. Steve gave me a bottom dollar price with incentives etc with no haggling on my part and I drove away a happy new car owner. I actually received a deal lower than the best deal I could find on all the websites claiming what the best deal can be.GREAT EXPERIENCE!

San

Jun 22, 2016

Bought a volkswagen from Steve Wyatt at Clay Cooley. It was an excepionally easy process. Thanks to Steve.

Jermon R

Apr 3, 2016

I had a fantastic experience here at Clay Cooley Volkswagen. I purchased my brand new Beetle here and I'll come back for another one for my wife!

RyanC

Apr 2, 2016

Great place, friendly staff, easy buying process. Everyone was very friendly and helpful.

Tony Helms

Feb 23, 2016

Do not buy from these people they will tell you anything to sell you a car.. The car I bought had only 38000 miles I've had it for 3 months and had to take it to get worked on.. The warranty they sold us doesn't cover everything like the man said ..He told us is was bumper to bumper and thats was lie there is also a deductible on the warranty which he did not notify us of that. He said the car was pre owned certified which was a lie.. He told us that they work with BMW of Dallas and that is where they get their mini coopers from which is where I had to take my car to get fixed and I just found out that was a lie too.. It's going to cost over $6000 to get it fixed and the so called warranty will only cover $3000... About the third day after I had the car I called them and told them that the check engine light was on and they said that that's normal Mini Coopers do that sometimes it'll turn on and then it will turn off S since the third day that I got this car I've been having problems with it do not buy anything from these people..Itt will cost you more than you think..

CellarmasterD

Nov 13, 2015

So these were the guys who walked my through my first buying experience. Ten years later I'm still convinced they have treated me well, and happy to service my car with them still today!

Nmole I

Oct 30, 2015

Came in with a major problem in the back hatch. Within an hour these guys fixed my car and gave it a wash and vacuum to boot. Great service from an excellent vehicle dealer!

Bounds261

Oct 11, 2015

Dealers can have the reputation of being overpriced but that's never been my experience here. Everything has been totally reasonable, they stand by their work, and they follow up with you to make sure everything is doing ok with the car. If your car needs something done but it's not necessary to do it right away, they give you the estimate, timeframe, and don't pressure you at all. As a woman, I've experienced a lot of shops that assume I don't know anything about cars and try to scam me, so it's nice to have a place to go where everyone is honest and respectful.

jds86

Sep 9, 2015

The AC in my 2012 Jetta went out and due to the warranty provider, the repair took a couple of weeks. Ben was fantastic in hooking me up with a loaner car immediately and diligent in keeping me up to date on the status of my car. Very grateful and satisfied with my experience.

MJ28

Aug 7, 2015

Dear readers -The moment you walk in the door to AutoNation Volkswagen Dallas, you will be greeted with smiling faces who are willing to help any way that you ask. Each person I have spoken to is well educated on Volkswagen cars and has a desire to make your experience at their dealership an easy one.Since day 1 of buying my vehicle (2013 VW Golf R), I have received excellent customer service from both sales and service department. I bought my VW from Joshua, a laid back fellow who didn't push me into buying a vehicle I was not comfortable purchasing. I bough my first manual transmission, an engine I have desired to drive since high school. Ten years later, my dream of buying a 6-speed transmission is finally happening. Leaving me anxious, nervous, and afraid to drive my car off the lot, Joshua spent patient time teaching, demonstrating, and educating me on the fundamentals of my vehicle. After receiving deliberate attention to driving cautiously through neighborhoods around Lemmon Avenue, Josh delivers the car to my apartment so that I can practice driving with ease in the apartment complex parking lot. Three weeks later, I am incredibly happy with my purchase. I am entirely grateful to have been given this type of treatment at AutoNation Dallas. I couldn't have asked for a better buying experience. Thank you Josh!As time goes by, my car is needed to be serviced for oil changes, cleaning, and tire rotations. Here I meet a Blake, a kind gentlemen with an apt for helping any customer who walks in the door. After my car was serviced, Blake gave me back my car in an orderly fashion, cleaned, and in better condition than when I left it on his door step. The service department here is kind, friendly, efficient, and very helpful and I couldn't have asked for a better service experience. I will forever and always bring my car back to this location. Thank you Blake for all that you do!

nlovell

Jul 19, 2015

I have a 2012 Tiguan that has been in the shop for some very difficult to diagnose issues. The service team took serious time and consideration in trying to address all of my concerns and fix it to the best of their ability. In particular, Blake Harris has been incredibly helpful. He always has a plan, is clear and concise with available options, and how Volkswagen is working to make sure everything is 100% fixed. I seriously cannot say enough good things about this dealership.

JF1985

Jun 23, 2015

Took my VW Jetta Sportwagen in due to a failed AC compressor. Fernando helped me out significantly by dealing with my parts warranty. The compressor was fixed quickly and all dealings with the warranty folks were handled by AutoNation. I even got to drive an excellent loaner while my car was in the shop. Overall I am very satisfied with my experience. Thank you!

Lee-OC

Jun 21, 2015

The worst car buying experience that I have ever had. I bought the card Monday, June 15, 2015, it went into the repair shop on the Friday. during this whole process I have yet to receive one call from any sales representative at Volkswagen. I had to call the manager of the dealership just to get my car in the shop this week. this car should've never been allowed to didn't drive driving off the lot. I made the mistake of driving over the 150 miles and thus no return. ?

andyketch

Jun 5, 2015

Each time I am in (3 VW's) for simple to more complex repairs or parts, the team is helpful, quick to assess and set proper expectations, and they seem to really care. They seem to act as a team.

fabielle2013

May 25, 2015

Warning: AutoNation Park Cities wrecked my car while doing scheduled maintenance. Then they lied to me about what had happened to the car, told me over phone it was just a scratch. They took my new car off the premises, without letting me know and had an accident with it. They blamed a contractor that I didn't even know existed; concealed the identity of the person who wrecked my car and the location. Didnt apologize and told me my car was drivable to go back home and come back Monday when it was more convenient for them to get me a rental. After I got the car back it had numerous problems, it took over 2 months to correct and I missed work over this. They are so careless, they couldnt even put the plastic hubcaps back on correctly; all 4 were in backwards; something so simple that takes less than 3 seconds to install. I learned my lesson and will never take my car back there. I hope my story helps you avoid all the heartache I went through. They are a terrible dealership; and all of that was just the service department. Imagine sales and finance?!?

lac5087

Apr 1, 2015

I recently moved to Dallas and was in need of service for my GLI. Autonation was the most convenient location for me, but their customer service experience has been awesome. I've had it there 3 times in the past few months, and each time, the staff goes above and beyond to answer questions and make your experience as easy and hassle free as possible. If you're in need of service, contact Blake, he's awesome!

Kevin

Mar 20, 2015

My experience yesterday was excellent. Richard Arredondo, the General Manager, was super attentive and introduced me to Sales Representative, Clem Cordova. They treated me like I was an old friend and went out of their way to get me a great deal on a new GTI. This is my 3rd GTI from this location, and I keep going back. I highly recommend these guys.

lmckaig

Mar 13, 2015

First class customer service! Frank was awesome and kept me updated throughout the process. I would recommend this dealership to all of my friends and family.

Bob Tucker

Mar 4, 2015

I have used this dealer for three years and have always had the best possible service. Fernando Gomez keeps you updated on progress, and if you need a ride to and from dealer he sees to it personally. It is nice to be looked after and not left to fend for yourself. It is clean and well staffed, even on Saturdays

bguelker

Feb 19, 2015

Owing it to reasons beyond my control, I was at this dealership three times within the span of one week. Once for a cylinder misfire (bad fuel), a second time for new tires and the third (because I couldn't stay longer) for the alignment post new tire installation. Blake Harris has been, hands down, the best service associate I have ever worked with at an automotive service center. He helped me select tires that were within my budget, answered numerous questions, and took the time to discuss options at my level. Additionally, his customer service skills are excellent--he cared enough to follow-up throughout the process, apologized multiple times for the lengthy wait on my third visit (it was a Saturday afternoon), and even made a couple of suggestions about how to improve the look of my vehicle to match the vanity plate I currently have. Overall, I hope he stays with VW long-term because I would love to work with him again.

ChristianSosa

Mar 19, 2014

This is my first car purchase and I didn't have enough Credit history but Joe and the finance team made the impossible to make it happen and even get me a 2014 car instead of a 2013. This is my first experience and it was great. I would strongly recommend JOE LUNA and AUTONATIONVW

auctus1983

Mar 16, 2014

Park Cities VW is by far the best VW dealership I've been to. They come right out to meet you when you pull up to the service bay and introduce themselves. They've fit me in unscheduled three times now (20,000 mile inspection + oil change, air leak from tire, and balance/rotate tires). They're done in less than an hour (less than two hours for inspection). Prices have been the same as an independent shop (inspection was under warranty). They always bring your car back cleaned inside and out which I really appreciate. The staff is very polite and friendly and honest + upfront about costs and time (something that drove me crazy about my past dealerships). I will even continue coming here after my warranty is up. They really are that good.

Jackie1111

Mar 9, 2014

Joe and his team were great! Joe greeted me at the front door upon my arrival and had my car of interest pulled up and ready for me to test drive. He was very knowledgeable regarding the Jetta and the company of Volkswagon. I am highly satsified with my puchase and would recomend his services and AutoNation Volkswagon Park Cities to anybody.

rckyngyn

Mar 9, 2014

So friendly. Was helped by a great group of people..didn't act like vultures for a sale! Buy here! Happy with my Jetta purchase!!!!!!!

hohum05

Jan 22, 2014

Initially I was not very happy with the customer service I recieved, but Park Cities reached out to me, listened and quickly made it right. Thank you.

Jvaneeden

Dec 16, 2013

Outstanding service, quick, the right price and motivated to work with the customer for a win-win deal! Used vehicles are in great condition. Friendly and open honest business.

van10

Dec 14, 2013

This was a great experience - they were incredibly friendly and helpful, and I will be going to them from now on! Really great customer service.

TFWalker

Nov 26, 2013

I walked right in and Steve was there to assist me from beginning to end. I left the dealership with my new car thanks to Steve!

mehinson67

Nov 19, 2013

I had great service from Christina. She was very helpful. My only concern was the messy fill up of my Ad blue. They left a mess around the cap and I have read that stuff is very corrosive.Thanks-Mark

pylee1

Nov 18, 2013

Service was friendly and very efficient. Mr. Field kept me updated throughout the day with the status of the service. Since I worked about 2 miles from the dealership, they also arranged for shuttle service to drop me off and pick me up. If you have a VW, I can recommend this dealership for your service needs.

amarin0108

Nov 11, 2013

Sayed was very knowledgeable and easy to communicate with. He would follow up with me via text, email and phone. Similarly he was very prompt in answering our questions.

mezelle

Nov 9, 2013

Service: vehicle state inspectionI made an appointment using the Android app. They called me to confirm. When I arrived, Christina greeted me and handled the service. She was extremely professional and polite. The inspection was completed in a very reasonable time.

PuttPutt

Oct 26, 2013

If you are in the market for a new Volkswagen and looking for a terrific sales experience, then go straight to Autonation - Park Cities and ask for Joe Luna. I recently retired and was shopping around for a small car that wouldn't break the bank and hopefully last a long time. After kicking tires on all the new vehicles at the State Fair, I settled on a VW Golf as being the ideal car for my situation. I found the perfect Golf at Park Cities VW and Joe Luna gave me a great deal while making the car-buying experience an easy one. He is easy-going, knowledgeable, customer-oriented and just a genuinely nice guy. Do yourself a favor and eliminate the car-buying stress. Call Joe Luna.

javelinarach

Oct 25, 2013

Whole experience was great. Website was very helpful and financing was very easy. Since I was buying from out of town, I was glad they provided airport shuttles. I would definitely recommend this place.

storma44

Oct 9, 2013

The puchase of my new Passat was by far the best experience ever for me.My salesman, Joe Luna, was very professional from beginning to end and Iwas very impressed with the entire staff at AutoNation Volkswagen.Joe was top in his profession and I look forward to referring him to family andfriends.Sincerely,Norma HelsleyPassat Owner (Love Love Love my New Car) :)

davaitye1012

Sep 14, 2013

I came in for a pre-owned Golf. I wanted an automatic in a darker color and was having a difficult time finding one. Lo and behold Park Cities Volkswagen had my perfect car. It was the right price, the right color, and really the right everything. I met with Sayed Azhar the day after I found the car online and he was amazing. He was so informed and knew everything about that particular car. He was super friendly and helpful and went above the call of duty when he came in on his day off to help me buy the car. The finance department was great as well. The whole process was so streamlined and hassle-free. In all, I was completely impressed with my experience at Park Cities Volkswagen and would recommend it to anyone in the market for a Volkswagen. Also, ask for Sayed; he's great and will help you find what you're looking for.

cgc1653

Aug 31, 2013

Very positive experience with all of the people I encountered during my time there. Everyone seemed anxious to help, and provided that help with great rsults.

Seberhard

Aug 29, 2013

Very professional, knowledgable staff. We are expats and they were the only dealer around who made us a great lease offer considering our status. Can only recomend their service!

bsprice

Aug 28, 2013

My husband and I had a great experience purchasing a vehicle at this Dealership. Long story I had one salesmen and my husband had another.When we got to the dealership we explained the situation. They had no problem and showed great Teamwork with us. We so appreciated that. Sam was very knowledgable about the car and took the time to show me many of the options. I enjoyed our experience and would drive the 1 hour drive again.

luna0729

Aug 25, 2013

After three days of searching, I was blessed to have found a wonderful person to literally give me my life back on track! Thank you!

jack111

Aug 22, 2013

they were a great dealership the sales team had a great knowledge of their products. They were very helpful and friendly when I came into the dealership.

carlangas

Aug 20, 2013

Mr. Joe Luna was super friendly and responsive. He made the purchasing of the vehicle very efficient. He was clear in answering all my questions and followed up on the following days to assure that I was satisfied with my new vehicle. I would totally recommend both the dealership and Mr. Luna to anyone interested in buying a VW.

4697441928

Aug 19, 2013

This was the worse place I have ever gone to for seeivce I won't ever go back they are all about there employees but don't care about there customers at all I went up there to have something fixed and they refused to fix it for no reason I asked Matt the service guy if he could and he gave attitude and completely ignored me I had been going there for 4+ years and I will not go back at all due to poor customer service I have recieved there I would not recommend them to anyone

pclake

Aug 19, 2013

The employees were friendly, helpful and not pushy. I never felt pressured. I went in to look at a pre-owned vehicle and ended up leasing a new vehicle instead. When we went back to pick up the vehicle, it was ready to go and the salesman gave us a great overview of the features. He also offered for us to come back at any time for a refresher.....and a free courtesy wash!

sammo71

Aug 7, 2013

I bought my 2009 Volkswagen Routan at another dealership and was led to bring my van in for service at AutoNation Volkswagen Park Cities. I was met by Matt Lewis who was very friendly and knowledgeable. This is the first Volkswagen I own so I needed as much information as possible to "learn" my vehicle. Matt was patient and more than willing to answer any questions I had. I left the dealership pleased with him as well as the quality and timeliness of their work. I was also told that there was an online coupon for the service I was in for and they would apply that coupon to the price even though I didn't know about it. The waiting room was very inviting to my 5 year old son and was entertained the whole time we were there. I will definitely be bringing my van back.

Miladjo

Jul 27, 2013

Mr. Luna provided great stress free car purchase experience. If you are looking to buy a car at AutoNation make sure you ask for Joe.

rooster897

Jun 30, 2013

My wife and I arrived at 0900 on Saturday morning and the vehicle we were interested in was being brought to the front of the lot. Ken greeted us immediately by name and we proceeded to take the car on a test drive. When we arrived back at the dealership, we went inside, established with Ken that we would be paying cash and didn't want a run around. He brought us an offer, we countered, and we struck a deal. When Ivan started with the paperwork, we told him we were interested in a service plan. There was no pressure from either one of these gentlemen. We told them what we wanted and thats what we got. A very pleasant experience and it all happened in the course of about two hours. We would highly recommend dealing with this dealership.

nora215

Jun 28, 2013

I have wanted a Volkswagen Tiguan for years now and I drive past the local dealership regularly. One day, I just decided to pull in and take a test drive, and I met Ken Foster. Ken is the best car salesman I have ever encountered. I hate the term "car salesman", but he really is the best. The first day I went to the dealership, I told him outright I wasn't ready to buy yet for reasons related to my job situation possibly changing. He understood completely, took my "wish list" down for the car I would possibly lease, and never bombarded me with cold calling - actually, it was the opposite. Once my job situation became secure, it was me calling him! Ken has a personality that puts you completely at ease, and a great sense of humor to go along with it. For financial reasons, I have decided to lease instead of finance, and I look forward to further developing my relationship with Ken and with Autonation Park Cities Volkswagen. Folks, if you are considering visiting this dealership to buy or lease a Volkswagen (and you should, it is fantastic!), I highly recommend you ask for Ken. He will put you at ease, pay attention to features you want in your vehicle, and make your car buying/leasing experience as stress free as possible.

cotuoro

Jun 21, 2013

My husband and Ivan didn't hit it off at first but the manager, Justin Villa, came and took care of everything. He also went above and beyond to make my husband and I happy. It worked out well. Thanks Justin!!!!! Would recommend this dealership to my colleagues.

savvya

Jun 20, 2013

Sayed was knowledgeable and very helpful in doing an out-of-state sales transaction. He made sure that I was aware of any available inventory of cars at the partner dealerships and that I felt comfortable that I was getting the best deal.

Harper_A

Jun 11, 2013

Very friendly, knowledgable and reassuring. Willing to work with you to find the right car for you and at the right price. Great overall experience. Would definitely purchase through them again and recommend them to anyone and everyone.

lieno100

Jun 11, 2013

Joe luna is the greatest sales person I've ever deal with. he is very helpful, patient, and cool guy to talk to and have a conversation with. Joe is very sweet and kind. I would recommend him for customers to deal with!!

alex2325

Jun 8, 2013

I have to say, after purchasing my grand-daughter's car here I am influenced to not go back to the Kia dealership in Garland! I am thinking of a Jetta, and hoping Joe Luna will be there in a year to deal with me!

kkhenderson37

Jun 6, 2013

My experience at Park Cities Volkswagen/AutoNation with Mr. Ryan and Mr. Martinez restored my faith in excellent customer service. From my first conversation with Mr. Ryan over the phone until the day we signed off on the purchase with Mr. Martinez, the experience was very surreal. I really could not believe how perfect everything was! Mr. Reid called me with daily updates regarding the progress of the deal and to reassure me that he was working on everything with the finance department. When we arrived at Park Cities to meet with Mr. Ryan and Mr. Martinez to complete paperwork, everyone was so very nice and hospitable. We were constantly being greeted by other staff and salesmen as they walked by while we waited a few minutes for Mr. Ryan. Everyone was so very pleasant.The process was so quick an easy to the point that I kept looking over at my husband and saying "wow, I can't believe this". It seemed too good to be true, but it was all true! Im so very grateful to Mr. Ryan and Mr. Martinez for helping me get into a car that I've wanted since I was a little girl! Thank you so very, very much. I have already given at least two of my colleagues Mr. Ryan's contact info at the dealership! Keep up the excellent service! I can't praise you guys enough!With Sincerest Regard,The Hendersons

aridari

Jun 5, 2013

Reid Ryan, was the best. I did not feel pressured or haggled. The service was amazing, and I feel like the team tried to give me the best deal possible. As a young single woman the idea of going to purchase my first vehicle can be quite daunting, but luckily I did not feel taken advantage of. Reid Ryan was extremely helpful and thoughtful. I could not have asked for a better experience. Reid Ryan was very attentive to my needs and I appreciated his honesty. The dealership environment was very comfortable and neat. Overall, the staff was friendly and professional. I am proud to say I am a happy VW Jetta owner! Autonation VW is the best!!!!!!!!!!!P.S. Ivan Martinez was great also!

TMatthew71

Jun 2, 2013

Joe Luna is a great salesman indeed! He was patient, knowledgeable and friendly with every process. I would highly recommend him to any of my family and friends!

ashleyd2712

May 31, 2013

The team that we worked with was very knowledgable, helpful, and friendly. I have worked in the customer service industry for 11 years and I would be very pleased if each of my employees were as friendly and helpful Pete and Sayed were. I bought a new Jetta and was in and out of the dealership within 3 hours, which I think is pretty good!

soneba

May 29, 2013

I had a great experience with Joe Luna getting me into a new 2013 Beetle! The only downside that I have is the distance to the dealership.

ejtowles

May 28, 2013

Sayed was a joy to work with. He was charming, professional, and fun to visit with. We arrived at the dealership at approximately 5:30 pm on a Saturday evening. Test drove the vehicle we were interested in, filled out the necessary paperwork and spent a couple of hours visiting and getting to know Sayed while we waited for Ivan to finish up with a client. This is a very classy, professional, and organized dealership, the staff are wonderful to work with. Despite the fact that the previous client delayed our visit with Ivan for such an extended period of time everyone was very gracious to stay well past closing to complete our purchase. Ivan made a point to stop in Sayed's office to assure us that as soon as he finished with his current client he would be right with us. Once we were able to get in and see him, he was quick, efficient, thorough, and professional throughout the entire financing process. When we left at around 10:00 pm several of the staff remained to finish up for the day and close up shop. Despite the late hour everyone remained cheerful and accommodating. It was certainly not our intent to keep the staff so late after closing. I feel certain that without the previous client delay we would have been done much sooner. Even so everyone made us feel welcome and valued. We live about an hour away from the dealership, with many, many other dealerships along the way and it was well worth the drive for such a pleasant experience. We left more than satisfied with everything and with the exact vehicle we wanted. Thank you so much Sayed and Ivan!

BWJaster

May 20, 2013

My initial experience at purchase of this car was a nightmare. They sold me a car that they were to bring up from Houston the next day. But then they couldn't deliver that car. They substituted another car, which I accepted with additional equipment added to the car, and they apologized. I thought everything would be OK. But every time I brought my car to this dealership for the "no-cost" service provided with the original purchase, they found something in excess of $100 to try to charge me for. The first time, it was an "essential" "rear wheel alignment". The next time, when I brought the car in for tire service, they insisted that I had to have a new tire at a cost of $280. I refused and Four-Day Tire fixed the problem for me at no cost. Then they tried to sell me additional services at the 20,000 mile visit. I refused. They got even by not rotating my tires (even though they charged the service to the factory maintenance plan). Three times, I requested that tires be aired up to my specified psi. They never could accomplish that task. The last time, they said that my rear wheels were "bent" and would have to be replaced at a cost of over $800. I refused. That service, which was only supposed to be only a state inspection, took them over four hours. They promised me that my car was on the way to the wash and would be ready right away. That was 2.5 hours before I actually got my car back. I will never go back to this dealership.

asalvo

May 18, 2013

Noble was very pleasant, informative and attentive while he showed me around, and not at all 'pushy' like most salesmen. He and Matt made my first leasing experience much easier than I thought it would be, I would highly recommend anyone to go to Park Cities if you're considering a vehicle. I know I'll be a repeat customer!!!!

mibailey

May 14, 2013

Sayed was very friendly and helpful in the decision between the jetta TDI and Hybrid. I test drove both vehicles and Sayed took me on a route that let me experience the vehicle in my daily driving pattern. This helped me decided that the jetta hybrid was the better choice for me. The jetta TDI is a good maybe great car if you have longer commutes or take longer drive trips. This is not the pattern i drive so the mix of medium commute and city driving the jetta Hybrid is the vehicle for me. I am glad that Volkswagen has made this car. Ivan was very efficient and clear in the closing of the sale.

stellerson

May 14, 2013

I came in for my last 30K check-up on my 2010 VW Jetta (lease). I had an appointment with Mike who was busy at the time I came in, but Tony jumped in to help, and pointed me in Reid's direction to do some test drives. Everyone was, as always, extremely friendly and helpful. I've never had such a great car leasing experience as I've had with this dealership. This is actually my third lease, and I will be a VW and AutoNation Park Cities VW customer for life. You don't feel pressured or hassled at all, but helped and welcomed, from the moment you pull into the service drive to the moment you have your new keys in hand. Grade A++ for the people I worked with and the dealership generally.

candybarred

May 9, 2013

Had a more than pleasant experience with Park Citites Volkswagen. Joe Luna was my main man that helped me get into the Jetta I wanted. Very friendly, no b/s...I was in and out with no problem. Everyone at this location was very helpful & professional. Made an experience that could be painful, very smooth.

ejones926

May 6, 2013

I was extremely please with the excelent service I received from Joe Luna. I have been going to Park Cities VW to service my 2007 VW Jetta for over 5 years. I was in the market for a new vehicle, and started out at an Audi dealership in Plano. I am very happy I stayed with the VW brand, as my last 4 vehicles have all been VW Jetta's. Joe was so patient and he worked with the finance team to get me the vehicle I wanted, and a fair price. I would definitely refer others to Joe Luna.Thanks for this opportunity to share my feedback!

Burzhpu

May 1, 2013

Sam did an awesome job by getting me into a car that I love, eqiupped with everything I was searching for and more! I went in after work, traded my Jetta and drove home in a brand new 2013 Turbo Beetle. Sam along with the New Car Manager and Patrick in Finace stayed late on a Friday to make sure every step was complete and I drove away happy. I'm confident that the other sales staff are excellent in their ability to assist those searching for a new car, but I would definitely recommend asking for Sam Howard as he is both knowledgable about the VW product and exemplifies great customer service skills! There are other dealerships in the Dallas Metaplex, but it's important to choose a dealer that will also be there for you beyond the sales experience by having an awesome service department. I took my car in for its first 1,000 mile check up and the whole team work together from the prompt greeting in the service drive, to getting my car back in the shop and having me back on my way before I knew it. Kuddos to Sam and Park Cities VW for your excellent customer service, as I will be sure to send others your way!

colinmburns

Apr 28, 2013

I went in to check out an amazing Mini Cooper S they had on their lot and possibly trade my 08 Toyota Prius for it. I knew the price I wanted and needed on both and got exactly those with minimum hassle from the team. We had a little back and forth but they were very honest an straightforward with me and fair, I believe. All in all, it was a great, easy, and most of all, quick experience. Joe was great to work with and made it fun to by the car I wanted.

chrissyn117

Apr 22, 2013

We greatly enjoyed working with Joe! He was so nice and helpful and didn't pressure us too much about purchasing, letting us come to our own decision. We also met with Steve when Joe wasn't in the office and he was very nice and helpful as well. We absolutely love the vehicle we ended up purchasing, and are happy to have started a positive relationship with Joe and Autonation VW Park Cities. I honestly believe that we could call him and he would help out on anything we needed. He was so accessible during our purchase decision in the office and even when he was out of the office via his cell. Very positive experience here, and would definitely recommend to others.

elinadiaz

Apr 14, 2013

Very friendly and courteous as we walked into the dealer. Mr. Luna was very patient and helpfullooking for possible finance options! The overall experience was very good!

ta_lik02

Apr 11, 2013

I would give Billy's customer service 10 STARS!! From start to him walking me to my car wishing me a great day on a rainy day. Well taken care of. Billy explained the service report leaving me without any questions. Very pleased customer ;-)

Tracyrhinehart

Apr 11, 2013

I was very happy with service Tony Fruzia was very helpful and explained all my service detail to me everyone in the service depatment was very help and i will be doing all my services at this dealership.

AdamFlores13

Apr 10, 2013

Very fast thorough and friendly. Even answered my silly question about the brand of wiper fluid used, and my question about the oil change intervals.

cuban65

Apr 8, 2013

This review is a bit overdue, but I wanted to provide feedback. Tony Fruzia has been my service advisor for several years. Tony always provides outstanding communication and feedback. I highly value communication in all of my relationships. This past service was going to be an expensive one. Tony clearly explained everything to me in detail and why it needed to be done now. He also consulted with me about future services that will need to be performed on my vehicle so I could plan and budget accordingly. Tony is the reason that I continue to be a long time customer of Park Cities VW.Sincerely,Luis Garcia

DebbieSchmith

Apr 8, 2013

I brought my 2006 Jetta in for a 40,000 check and two dashboard warning lights. I was able to make the appointment on the same day I called. Jerry's Customer Service was superb. He was knowledgeable and courteous. He answered all my questions. I was given a loaner vehicle immediately. I was very pleased with the service I was provided by Jerry and Volkswagen Park Cities. Thank you.

lmeslie

Apr 7, 2013

I was able to schedule a last-minute appointment to bring my car in when the check engine light came on. I used the online chat service and spoke with Beronica who got me scheduled right away. I always have a wonderful experience when I get my Jetta serviced at this dealership. Everyone is friendly and they are always efficient.

martinezmelissamarie

Apr 4, 2013

I went in for a routine 30,000 mile service on my 2010 VW Jetta. I've worked with Jorge in the past and he is always friendly and patient. He offered the shuttle service because my service appointment would take some time. I asked a few questions concerning my car and he was helpful and provided me with excellent information. Always a pleasure to work with Jorge!

mbrehm

Apr 4, 2013

Jorge was very helpful and made my service experience stress free and very easy. As someone who knows little about cars, he thoroughly explained what was wrong with my car and helped me make decisions about my repairs. I would highly recommend him to others, and would be happy to work with him again.

BrieBrie1017

Apr 3, 2013

It was a great experience. The people were very understanding and very friendly!! I did not have issues with the facility either, it was very clean!

Jairyvergara811

Apr 3, 2013

They all are awesome! And Jorge is just an outstanding worker! What a great service! I highly recommend do businnes with them! I needed to check my tires pressure and then they checked all my car! They even washed it for me just for swinging by there to check the tires!

allisterca

Apr 1, 2013

Sam and his team worked diligently to get me the car I wanted at the payments I could afford. I really appreciated their ability to work with me unlike so many dealerships out there. I never felt pressured or felt that my voice was not heard which was greatly appreciated. I would highly recommend anyone to this dealership even if they are not buying a VW, as I am very pleased with my Ford Escape. I truely want to thank Sam and his team for treating me like a person, and not just a sale.

sixpac

Mar 30, 2013

my experience was very pleasant-able. My service adviser was very polite and helpful.. he worked with me and gave me the best possible advice for my needs... i am pleased to have worked with Tony.

tjhudson3

Mar 30, 2013

Tony took great care of me for my service and answered all of my inquiries I would like to thank him and the porters for helping me with everything

Mmcgovern2112

Mar 29, 2013

Sayed and Rick did a great job taking care of my wife and I as we purchased our new Volkswagen. They listened to what we wanted and found the perfect vehicle. Their customer service was terrific!

abenson81

Mar 28, 2013

My car broke down and I had go get my car towed in. Jorge immediately greeted me and we discussed the problem with car. Jorge was kind enough to get me set up with a loaner car and followed up with me later that day telling me that the problem was identified and the car was ready for pick up the same day. Thanks for the excellent service.Austin

vanny001

Mar 27, 2013

Great service, they fixed the issue i had with my car. They had me in and out in little time. I always recommend VW! Thank you

brentbenoit3

Mar 25, 2013

I am a return customer to VW Park Cities. The salesmanship given by Reid Ryan was very informative and he took care of my questions truthfully and honestly. The options I inquired about between a lease and purchased were outlined so that it was easy to understand and helped me make an informed decision. Reid is a true "salesman"! The fiancing protion was also quick and informative.I was also introduced to a member of the Service Advisors team so that I could feel confident that when the time comes to bring my car in for service I will already know that I will be in good hands. I also commend the lady at the reception desk who gave me a warm greeting each time I entered the dealership.Thanks!

jmsteger

Mar 25, 2013

Great personal service without the pressure. I have been shopping for a new car and have visited several different dealers and makes but my experience at Autonation was different in a good way. Sam Howard zeroed in on exactly what I was wanting and Joe Luna took time before we drove off in our new car to make sure I was synced in with my and my husband's cell phones (especially appreciative since we are in "that age" and somewhat technically challenged. He also introduced us to several features of the car in a quick overview.We will be back and I have already recommended Autonation VW to a couple of my coworkers.

lpustmueller

Mar 25, 2013

Our family came to trade in our daughter's old Jeep and purchase a new Tiguan. The complete process with Ivan from our initial conversation with him, to our test drive and finally to the purchase transaction was a most pleasant and professional experience. When we came to pick up the new Tiguan, Ivan was waiting for me to provide any additional assistance and be sure I had all questions answered before I drove off the lot. We would certain recommend VW Park Cities to anyone looking for a hassle free car buying experience.

AbbeyRichison

Mar 23, 2013

Jorge was great-really funny, friendly, and knew what he was talking about. Also the shuttle drive was amazing, it was very nice that they have the option and the driver was very friendly.

brittzygrl

Mar 22, 2013

Costumer service was great. Our sales person went out of his way to help us. Would definitely recommend working with Reid Ryan. Best of all, I love my car!

vclow

Mar 22, 2013

Service Member Ted Jacobs was very friendly and communicative. Specifically, he called me when he said he would and returned my call promptly. I did not feel like I was waiting on him to communicate with me. He kept me well informed.

bhaynes

Mar 21, 2013

I have a ten year old car which was making an odd noise and I took to into the dealership. I am not in a place where I can spend a lot of money right now on my car and feared that I would be uncharged and encouraged to do a lot of unnecessary work on my car. Mike was so helpful and honest and told me the things that needed to be done as well as the things he suggested, but that could wait a bit. It was a great experience and I will definitely be back!

jafrank57

Mar 21, 2013

Sayed worked on our behalf to get us a great deal on the used car we were interested in. This is actually the second vehicle we purchased from him within our family. I definitely recommend him to anyone. Very easy to get a long with and works for you, the consumer.

Lborrelli

Mar 21, 2013

Always have a great experience when I need to bring my car in. I always ask for Jorge and he remembers who I am making the experience more personalized and efficient.

Adrienne2

Mar 18, 2013

Jorge Field greeted me with a great smile, introduced himself, and got downtown business. He walked me through all the steps, made suggestions, and listened carefully to what I said. He escorted me inside to purchase windshield wipers because he noticed they were wearing down. He also got me signed up for a shuttle that was about to leave. Throughout the process Mr. field contacted me regarding any questions and to notify me regarding some additional work that was needed. After the service was performed, he explained everything that had been done and walked me to the cashier to get checked out. I could only rate a four on the quality of work because it is on the areas of the ar that I cannot see, but the car seems to be running good. I could only rate a four on the price because I did to have anything to compare it to. This was the first work done on this car other than an oil change. Overall, the experience was great.

ellemmeff

Mar 18, 2013

Tony is great! So helpful and nice. Also love the dealership. They have the best service and it also has improved over the past few years in terms of their responsiveness and efficiency.

lechteb

Mar 18, 2013

I have dealt with this dealership for many years in leasing and purchasing a volkswagen. Customer service is superb accross the board. Reid gave us personal attention and guided us through the lease process. Would definitely use him again for our next VW aquisition!

emjjti

Mar 16, 2013

Very friendly & EASY service. A clean and nice loaner was provided.It was a very pleasant and friendly experience.Follow-up was east and unobtrusive.

puddin

Mar 15, 2013

Tony Fruzia served us well as our service technitian with the recent repair done on my wife's 2007 VW Eos. I would recommend him and the dealership to anyone anytime anywhere.

ashleyo

Mar 13, 2013

We love the car and the experience of purchasing the Tiguan for our daughter. We love the car so much we may be back for another one for us. It is our first VW as a family and are excited to maybe buy another one in the future.Thanks!

blstefan10

Mar 13, 2013

Each of the individuals I delt with were very courteous, and attentive to my needs.... very professional ....with a friendly tone. Each were very good listeners....then proceeded to consumate the deal. All three individuals made me feel very good about the dealership and I will certainly go back for my next car.

Sfephryan

Mar 12, 2013

Reid and Mike made sure that I was happy with my service prior to leaving the dealership. They were friendly and personable. Reid made sure I was satisfied with my service and secured transportation for me while the service was being completed. Wonderful. Highly recommend.

elliotths1

Mar 11, 2013

We've been coming to this dealership for service on our 2002 Jetta since 2005. My experience has always been customer centered. Over the years, we've found the service advisors helpful above and beyond. In some cases, the advisor was able to fix a minor problem (replacing a bulb or resetting a radio fuse) without making out a service ticket or charging. When major repairs were needed, the service advisors worked with the extended warranty as far as possible. Now that we are out of warranty, we're directly impacted by the price of service. We had a recent episode, in which a check engine light required replacing our thermostat. Initially, I thought the price was high. I'd called another VW dealer to compare and felt that we'd been charged for 2-3 hours labor beyond what the job called for. When i fussed, the service manager, Bob Stickles, got involved. He carefully reviewed our service records and found that the temperature sending unit had also been replaced. While the TSU was on the invoice, this detail had not been initially discussed. We'd had the temp sending unit replaced 23 months earlier at the dealership, without replacing the thermostat (warranty would only fix what was broken). The price for doing both the thermostat & the TSU together was appropriate; however, Bob offered a $300 store credit! This was more than fair and kept me as a grateful customer. I am still not sure that the TSU was broken, but with the generous store credit, that issue was moot. Dealer service is generally about 20% higher than generic national franchises; however, price is only one component of value. Their knowing the car, recalls,etc. have over the years proven invaluable. A few years ago, the dealer replaced the catalytic converter, a $1300 service free of charge. The dealer knew that VW had some early failures and had extended their factory warranty on the catalytic converter. I am not sure that a muffler shop would have known that. Our 120,000 mile, 11 year old car this year wound up costing more to maintain than its $3750 book value. Nevertheless, having Park Cities' crew looking after it will keep it running like new. While our new location is 40 miles away, I still value having much of our routine service performed, simply because their thorough check of the cars systems makes us aware of upcoming repairs if needed. Over the years, we've had a few major repairs done elsewhere with mixed reviews. There has never been an issue of quality for nearly a decade at Park Cities.

lsouthwell

Mar 11, 2013

Ken worked with me to find a car with all of the features that I wanted that was within my price range. He was patient and accomodating in helping me decide on the right color. He also made me feel confident that the dealership would work with me to get the deal done.

Ehood

Mar 10, 2013

Everyone from the information center to all the sales people were courteous and made me feel welcome to be in the dealership. The salesman, Reid Ryan was excellent to work with, and took the time to explain every step of the process to me. I have already referred two people to this salesman and dealership. All the sales people in the dealership were extremely busy, but Reid mad me feel like his most important customer. I love the car, and appreciate the courtesy and professionalism that Reid represented. Thank you Auto Nation and most of all Thank you Reid Ryan.

wgmyler

Mar 10, 2013

I have been a long term customer and will continue to be. Great dealership, Great service, great people. I have recommended this dealership multiple times.

chrisdabney

Mar 7, 2013

I had a great experience leasing a new vehicle at AutoNation Volkswagen. I arrived at the dealership very late to buy a car. Ken Foster assisted me in finding the exact I was looking for. I was trading in my 2 door sports car and was looking for something more economical. Ken was able to find the exact vehicle I was looking for, he offered we take it for a test drive and knew everything about my future car! I never felt rushed or pressured to make a decision. Ken and Pete helped me get a great deal on my trade in and get a great deal on my new lease too! Matt prepared the my leasing agreement, presented warranty options and answer all of my many questions. The detailing team even stayed late to make sure my new car was pristine as I drove it off the lot!Usually after the sale is done a dealership has made their money and they don't care about you anymore.... THIS IS NOT THE CASE HERE!

JM2013

Mar 5, 2013

It was the easiest car buying experience that I have ever had. It was low pressure and the team seems to have a genuine interest in helping customers get the car they want for a good price. We arrived late on Saturday to buy the car that I had test driven earlier. Even though he had another customer when we arrived, Reid Ryan made sure that we were promptly taken care of. He stayed after hours to ensure that I understood all the features of my new car. He even told me to call him on Sunday if I had any questions. Incredible customer service! Matt Hewison was also very friendly and great to work with. I highly recommend Reid, Matt and the entire team at AutoNation VW.

kkoontz

Mar 5, 2013

The service was good, but a little expensive. Very friendly and the car was ready earlier than anticipated. I would recommend this service man and dealership.

saul_guerrero

Mar 5, 2013

Tony has always been pleasant to work with. He is very personable and smiles to brighten your day. He is well informed and provides superb customer service.

vrg0012

Mar 5, 2013

I visited AutoNation VW today to purchase a few parts for my Rabbit and get some help with a couple issues my car is having. I was a bit nervous to take in my beat-up salvage, but was very pleasantly surprised to find every employee I encountered to be friendly, professional, helpful, accommodating, knowledgeable (the list could go on and on)! The service I was provided was quick and made my visit effortless. In addition to all this, I found your employees to be exemplary team players who work well together to provide a memorable experience for the customer.Although I did not purchase my Rabbit at this location, I feel as if my visit today made me part of the VW family.Thank you AutoNation VW!

SDMP

Mar 4, 2013

Excellent representatives and very good w/information relayed to me concerning the work to be completed. The representatives names are Tony Fruzia and Steven Tyler.

Surprise

Mar 4, 2013

AutoNation Volkswagen Park Cities is where we purchased our new 2012 PASSAT SEL Tdi. For the sake of convenience, I took our car to another dealership that was located much closer to our home. Well, needless to say, I will only be taking our car to AutoNation Volkswagen Park Cities. I don't believe speaking derogatory of another organization will accomplish anything. I will say that comparatively, the levels of customer service differ vastly with AutoNation Volkswagen Park Cities being far superior in that area. Mr. Lewis was attentive to my concerns and schedule and delivered an excellent product. Thanks to Mr. Lewis and AutoNation Volkswagen Park Cities, our car will only be taken to their location. Convenience is not always convenient in the long run. There is no substitution for hard work and superior customer service. Thank you AutoNation Volkswagen Park Cities and Mr. Matt Lewis.

misheldavis

Mar 4, 2013

My experience was GREAT! I never felt pressured and everything moved along quickly. I was given all the time and attention I needed. Joe even stayed past hours to ensure my transaction was completed. Customer service was above and beyond what was required.

andyketch

Mar 3, 2013

From booking my service appointment online, to being welcomed when I drove in, to the quick fix and friendly service I received, all was great.

karinkauffman

Mar 2, 2013

Mr. Burk was very helpful and made the experience worth our while. Although the communication could have been a little more thourough, I work at a dealership myself so I understand the busy nature. I would definitely come back and refer this dealership and advisor.

jdemoruelle

Mar 1, 2013

This is my 6th VW Bettle. My first Bug cost $1762....new! The Bettle has come a long way. This is the 2nd Bettle I have purchased from this location.....when it was called another name. Noble was very nice,knowledgeable and accomodating. The credit man, whose name I do not recall, was also extremely helpful.Everything was handled quickly and accurately. This is the first car I have every puchased that I paid for in cash.I am looking forward to a long relationship with VW!

Aledwards108

Feb 28, 2013

Very friendly and fast service. Offered to take me home if I did not want to wait there. Reasonable prices. They washed my car and even vacuumed out the front seats. I will most definitely be back for my next service.

josherau

Feb 28, 2013

The speaker on my 2012 VW GLI needed to be replaced for the second time. The dealership was aware how frustrating that this is considering that my vehicle is less than a year old. They promptly scheduled my service visit and completed the speaker repair.

mgm6275

Feb 28, 2013

I had a couple of problems with my car but this dealership was very friendly and helpful throughout the entire process. I had to wait for a part for a couple of weeks (not at the fault of the dealership) but they were good with updating me frequently on the status of my car. They also loaned me a rental car for the two weeks that had no problems (I do a lot of driving for my work so this was necessary) Would definitely recommend for any of your needs!

nicolewms

Feb 28, 2013

Although my car was picked up by someone else. I was stated that the car was running well in addition to the car was cleaned inside and out. I have been to this dealership on several accounts for the same issue and this time they were able to correct the problem although the vehicle was no longer under the manufacture's warranty. With this being said, although I have had previous issues with prior services. I greatly appreciate the continuous effort to address the ongoing issue with my vehicle.

RoswellDeutscher

Feb 28, 2013

I came to the dealership to have my hood latch repaired and showed me the broken part to see what had happened to it. They also told me that my brake pads had worn down to about 1 millimeter left and that it would be time to replace them soon. Since I am moving down to San Antonio soon and don't want to have to deal with that repair work while in medical school I decided to go ahead and have that work down while the car was in the shop, saving me another trip to Boardwalk or a dealership in San Antonio while I'm trying to study.

Blackpashun

Feb 27, 2013

The service received from Jorge (service advisor) was above "great) but that was the highest rating selectable. As a person, not only does he care about the quality of work he provides, he looks out for his customers (or he did me) and finds a solution that is in my best interest.

JenniferKingsley

Feb 27, 2013

This was my best service EVER from any dealership over the years. Jorge went above and beyond to make sure all of my concerns were handled. He has a good attitude and the environment was very pleasant. I also overheard Tony working with a service customer and I thought he was good to work with, as well. They have won my loyalty.

abenson81

Feb 26, 2013

I had my car towed to the dealership after hours. First thing the next morning, I received a call from Jorge regarding my vehicle. He gave me a preliminary assessment and followed up later in the day. Jorge was very personable and demonstrated excellent customer service. I'll definitely return for future service needs.

dhouser

Feb 25, 2013

From the moment we had problems with our 2006 Jetta (purchased elsewhere) and the roadside assistance towed it to Park Cities, we received excellent service (from Tony Fruzia). We subsequently purchased a 2010 Jetta Sportwagen and now have a 2011 Jetta Sportwagen which I brought in last week for the 40,000 mile service. Ted Jacobs has assisted me many times (we drive lots of miles). We always receive excellent service and all the employees at the dealership are friendly and helpful. I am very happy to patronize the dealership.

gldragon147

Feb 25, 2013

I went into Park Cities Volkswagen looking to lease a 2013 Jetta and Myron was the first avaliable salesman to help me. He kept things very simple and never pressured me into anything I wasn't comfortable with. He essentially let the car and service sell itself, which worked very well. He was able to answer all of my questions, work with me for a great price, and accommodate all my needs by even picking me up from the airport. For a first time buyer/leaser, he made things very simple and I appreciate that. Everyone that I interacted with there was helpful and friendly and I would definitely recommend this dealership.

warthogdn

Feb 25, 2013

The service which I received was done at a very comfortable level, and never did I feel pressured or rushed into a decision by anyone at the dealership. We were able to negotiate a fair price for our trade-in and were given a consistent price on the new model which did not vary from the start of the process. Their patience with us and overall professionalism made the entire process very simple.

kayedavis

Feb 23, 2013

I have bought two cars at Boardwalk and the service has always been great. Everyone is friendly, prompt to meet customers when they drive up to the service department. Tony Fruzia has been my service advisor many times throughout the years, and even when he is busy, he manages to assist with whatever questions I have. Mr Fruzia, always returns calls and is accurate with pricing and projected time for car repairs. Too, he makes every effort to help provide a car or see to it that I have a ride or transportation when I leave my car. All other staff is very nice and helpful as well. The repairs, I believe, are always on the expensive side, but the facility and staff are exceptional. Kaye Davis

sjlesanto

Feb 22, 2013

Excellent customer service, I was familiar with service department at the dealership and decided to go there to purchase my car, had purchased a Passat in the past and wanted another one, Reid was great to work with.

robertosells

Feb 21, 2013

To be honest I have mixed emotions about my expereince. My priority reason was for a window recall and since I was there did my yearly service. After waiting for over an hour, I was told that I had to go back because they had to order the part for the window issue. I understand I waited because of the yearly service but being that there was a recall for the window, I can't accept that they didn't have the part. That bothered me some. If I had not done my yearly service, then my trip to the dealership would have been a waste of my time. Just a little annoyed.

geniferoliver

Feb 21, 2013

Had a bad impression on 2nd visit; Ivan turned the experience around and proved that himself and VW were worthy. I am a VW BELIEVER now!

MetcalfNg

Feb 20, 2013

Found me that car I wanted at an excellent price. Fun to deal with. No hassles, no pressure, no tricks. Everyone friendly and competent. Pleasure doing business with them.

psalazar

Feb 20, 2013

Visit was smooth. Tony even offered to reschedule when I received an important call from work.The shuttle driver was friendly and prompt to drive me to and from work.

Sarah_Marshall

Feb 20, 2013

I was contacted to come in for my 30-day complimentar service on my 2013 Jetta. When I pulled up, I was told it would be 45 minutes to an hour, but was surprised when teh service rep found me after 20 minutes and said they were finished and just needed to clean my car. While waiting, Noble Seely made sure I was comfortable by offering me a water and talking to me for a few minutes. This dealership continues to impress me with their friendly employees and great customer service.

geraldlaskew

Feb 18, 2013

Initially the technician and Jery stated to my insurance that they had never seen what happened to me and my car and it impeded the claim by my insurance company. After two weeks it was approved. They stated to have had all the parts in the shop and another two weeks went by. At the very end they requested an addendum to the claim,a door latch which was reported as tampered with in the initial claim. Finally the car was returned to me 32 days later with the door latch incomplete. The remote does not adequately open on the first stricking of the bottom. I am returning the car today and requesting completion and a loaner. It was not inspected nor am I pleased with the service. $4000 later and the car is not compldeted satisfactorily. I was referred by a close banker friend and I was more than disappointed.

lcrockett12

Feb 15, 2013

Jorge was an excellent service adviser. He explained the procedures and costs involved with the service and got my car back to me in a timely manner and in better condition than when I dropped it off.

js1414

Feb 7, 2013

Joe made our sale pleasant, he went through all the details, we didn't feel pressured. I will recommend Joe to my friends. Thanks for the great customer service!

cattalew

Feb 6, 2013

Myron was so helpful when I came in to buy my second VW. I had just been in a wreck and wasn't too excited about purchasing a new car. I was interested in the VW Tiguan and he helped by showing me all of my options - asking what was important to me in a car, etc. I visited him at first on Friday and came back to buy the car on Wednesday. We preferred to do the negotiation over email and that was quick and easy. I came in on Wednesday to sign the paperwork, and I was in the office less than an hour (on my lunch break!) They were very considerate of my time and offered for me to come back at any time with questions. I truly love my new VW and I'm very happy with the service that I received!

justinkw

Feb 3, 2013

Myron Marcyniak was a joy to work with throughout the entire car-buying process. I was in the market for a used car, and Myron helped walked me through all of my options, and was there to answer all of my inquiries. When I fell in love with one of the vehicles post my test drive, the negotiation process was smooth and painless, and I came away with a very fair price for the vehicle I wanted. It was great to actually walk into a dealership and feel like I was dealing with honest people!

sroe

Jan 30, 2013

I went in on a Saturday afternoon with my check engine light on and was taken care of the same day. Ted kept me advised of the status of my car and made sure that I was aware of everything. Ted was very helpful and made sure that I felt that I was an important customer of Park Cities Volkswagen.

Sarah_Marshall

Jan 29, 2013

I came into the dealership as a first-time buyer. I was wanting to look at cars other than a VW, but Joe Luna sold me on a new Jetta. Joe was a very friendly, honest and knowledgeable salesman who made my experience easy and stress-free. I look forward to working with him and Park Cities VW for years to come and would recommend my family and friends to buy or lease from this dealer!

cheridonohue

Jan 28, 2013

Came in to look at a used EOS as possible trade for my 2010 Beetle. My big thing was I wanted to come in make a decision and have no hassle. Joe worked the deal, transferred the warranties from one car to the other and I spent maybe 15 minutes signing paperwork and having Joe sync my phone to the blue tooth in the new car. It was the best car buying experience I have ever had. No pressure, no haggling just a good deal and a great salesperson.

JeepGC1997

Jan 27, 2013

Sam at Park Cities Volkwagen was an absolute pleasure to work with -- he provided excellent customer service in a non-pressured environment, answering all my questions and taking time to find the best car for my needs and budget.

Adrianace

Jan 23, 2013

It was an overall excellent experience from beginning to end! From the time I chatted online until I walked in the door I was made to feel special & that they truly cared about my sales experience! I would reccomend them to any & everyone that's looking to get a car! Great job!!!

DesireeLewis

Jan 23, 2013

Tony was an amazing help to me. He took care of everything I needed without any hesitation. He was very nice and very complimentary. I really appreciated him and his service.

Billie L

Jan 21, 2013

Nice, friendly, and great dealer. My salesman knew his inventory and was extremely helpful and a great salesman!! People were very helpful and courteous! Great place to do business with!

Womacka

Jan 21, 2013

Friendly saleman financing was quick and easy and service department had car ready before they said they would. Very very satisfied . I will recamend this dealership to friends and family.

olaallen

Jan 18, 2013

Steve Wyatt rocks. He was extremely professional and was very helpful. My overall experience at Park Cities was amazing. I will recommend this dealership to all my family, friends and even my enemies. Ivan Martinez rocks too!!! I went to the dealership looking at used cars and ended up driving away in a new car. I can't stop smiling. I was pleased with the service and even more pleased with my new car.

wingwing2032

Jan 17, 2013

I had the worst car shopping experience in my whole life. My sale person was Matt Bond. He took good care of me until I signed the deal and paid for the car. After that he basically ingores me. One of the part inside of the car was defective when he sold me the car. He promised me to order a new part for me. I called within a week and discovered that he had never placed the order for me. The other example was that I called him about my tag has not arrived after 9 weeks. He promised me to email me a extended paper tag which he never did. Then I called the front desk of VW Parkcities they told me that my car tag came in couple weeks ago. What kind of service is this. Go fire Matt...He is the worst of the worst. I need to get my refund from his commission.

CarolineE

Jan 17, 2013

Reid Ryan was very professional and helpful with the lease purchase of a 2013 Jetta for my daughter. I highly recommend him and this dealership.

GOIL

Jan 17, 2013

I bought a used Touareg from another source and wanted to have all service updated. Matt was very knowledgeable, courteous and helpful.I highly recommend Park Cities VW.

justinscarborough

Jan 16, 2013

We visited two different VW dealerships in the DFW area and had horrible experiences. Park Cities treated us like we were valued customers and as if our business mattered to them. We were happy to buy our new car from them.

bendhudson

Jan 14, 2013

I have been to this dealership numerous times over the years to get work done on my 2005 Jetta and will never return again. The following is a brief summary of my experiences at Park Cities VW. - When the car was purchased, the driver's side door had a small dent so they replaced the door (new car). Within two years, the door was beginning to drop over an inch and not match up with the latch anymore. Turns out they wrong size bolt had been used when putting the door on. This took 3 TRIPS to the dealership before it was fixed and my car was given back to me each time as if nothing was wrong. - I picked the car up once and when bringing it out, the service rep put a scratch down the entire length of the car. Dealer fixed the problem. - I had a bit of buff work done and the service department gashed the paint near my driver's side mirror. Again, the car was given back to me as if nothing was wrong and I had to point out the problem. - It took three trips to convince the service rep that my brakes were catching, as he didn't believe me the first two times and told me "That's just some rust wearing off - it happens." My breaks were ruined and had to be replaced. Two years later they told me that my brake shoes were destroyed and there was dust in the brake lines, which he had never seen before. Nobody but the dealership has touched my brakes. - Recently, I took the car in because the electronics in my driver's door no longer worked. They gave the car back to my with the interior door handle hanging out of the door. Again, I had to say something to bring the problem to anyone's attention. The service department actually drove the car to me and got out as if the door handle was completely normal.The lack of discussion between the service department and the customer service reps is disturbing. Everyone I've dealt with has been pleasant enough, but they never know about the problems until I point them out - as if nobody ever looks at the car before the customer picks it up.I don't trust this dealership, the service department is incompetent, and I will never set foot in this dealership again.For the record, my family bought three cars here and love Volkswagen, but Park Cities (and all Boardwalk dealerships) have lost our business forever.

danabwiggins

Jan 14, 2013

Overall Friendliness of staff was GREAT, but my husband and I were "guaranteed" that the problem was fixed and it was not. Now, I have to find time to bring it back in.

Ckshirey78

Jan 12, 2013

Ivan was very polite and considerate. I didn't feel pressured to make a decision the first day I went and started looking at Volkswagens. He was very patient and answered all my questions (I asked a lot). He also asked me many questions to help me determine which model of Volkswagen would be a great fit for me. Even after I purchased my new car he called to make sure everything was going well, which I truly appreciated. I am happy to say it's been a great car thus far and my experience at Boardwalk was fantastic! I highly recommend Ivan and will return to him when I buy my next car.

Zhiyong.li.90

Jan 11, 2013

Excellent buying experience, Mr Sayed Azhar helps customer like me in a way that showsprofessionalism and co-operation, he sets up a friendly environment and make everybody happy.Volkswagen Park Cities will be my No.1 "Vehicle to go" place.Thank youFrom VW fans.

sshayallen

Jan 9, 2013

I initially went to Park Cities Volkswagen to lease a Jetta, but then I found a used Jetta that I fell in love with. Reid Ryan assisted me in the purchase of this vehicle. He was extremely knowledgable and helpful. This was the first car I've bought and I couldn't have had a better experience. I highly recommend Park Cities Volkswagen and Reid Ryan.

Tbanuelos

Jan 9, 2013

Had a great experience and love my new GTI, they were very helpful on setup of equipment and was very nice to my grandson. I hope my future returns are just as pleasant.

jacassar

Jan 8, 2013

Outstanding Service and Customer Service. Well beyond what I have experienced at my Jaguar dealership. I wish more dealerships would appreciate and recognize their clients.

cayalo79

Jan 7, 2013

I took my Jetta for a 10K milles service and thanks to Sayed I was able to get out of the dealership with the car I always want it. Even though I told Sayed that I was happy with my Jetta and that I new the CC was too much for me at this time, he took the time to explain to me all the options I had and how it could work for me. Sayed is an excellent salesman and I will recoment him to all of my friends. He was very professional and friendly and made me feel confident about getting the car.

raister

Jan 7, 2013

I acquired a 2013 gti and Steve was my dealer. He offered me great service and I would happily recommend him to anyone looking for a new car.

GIRobert

Jan 5, 2013

Sayed and Justin worked with me for a great deal on a 2012 Jetta. They took great care of me from start to finish and I am thrilled with my new car!

kmckay1328

Jan 2, 2013

Reid Ryan was great! I felt very comfortable and felt like I could trust him to find the right vehicle to fit my needs. I would highly recommend this dealership and especialy Reid Ryan.

JordanHS

Jan 1, 2013

I got a nail in my tire the day after Christmas and they were so helpful and friendly. They worked me in quickly as a walk-in and were very courteous!

kpenn

Jan 1, 2013

My wife and I had both been planning to upgrade our vehicles and she purchased a Tiguan earlier in the day at another dealership. They were helpful, but the process had taken a long time and the finance people were a bit pushy. I had been looking for a black VW GTI for awhile on the internet and had even stopped in at another dealership to look at one, but they did not seem very willing to work with me on things I was interested in. We pulled into Park Cities on a whim when I saw the car I wanted in the parking lot while we were driving by. Joe Luna came out to meet us and was very friendly. We drove the car and he was helpful, but not pushy. After driving, we discussed options on purchasing, costs, trade value, etc... He was very open and honest, there was no hassle, just straightforward conversation. RJ Kutz helped Joe and I work a deal out so that I could get what I needed for my trade and purchase the GTI with the amounts I wanted. There was never stress involved and we arrived at a compromise that worked for us all. Matt Hewison helped us in finance and explained the options we had on warranties, loans, etc... but also was not pushy like the other dealership we experienced. The whole process from showing up to the dealership to driving away was very positive and also much faster than our experience at another location earlier in the day.To top it off, on NYE night, Reid Ryan (another sales associate) helped me setup my blue tooth and figure out an issue with dash lights I was having before he left. Everyone at this dealership worked together to help the customer, leaving me very satisfied.

RegiW

Jan 1, 2013

Drove from small town Queen City, TX. I got five star service, from time i talk to Sayed on phone till i got my new truck delivered. This dealership has excellent professionals. Their managers did excellent job also to earn my business and didn't waist my trip. Sayed is very professional knows the product and excellent customer service. I highly recommended this dealership. All the best Sayed and Happy New Year.

mikemarr

Dec 30, 2012

This dealership was outstandingly friendly from the moment I drove onto the lot to the moment I drove off the lot in my new Tiquan.

jmackay

Dec 28, 2012

Matt was very helpful, demonstrated great follow through, tended to my 5-year-old son and gave him VW toy cars, found the car we wanted, and got it done quickly. There were no surprises, and we feel we got a great deal! Matt rocks, and the dealership was great. We will send our friends!

melindawheeler

Dec 27, 2012

This is the second car I've leased from Steve. He thinks of everything and follows up to make sure I do not have any concerns. He is a nice person that I trust.

Yarisa

Dec 27, 2012

In the past I've been unhappy with both attitude & service at Park Cities but the convenient location offen won out. This time I was forced to use them for service and was pleasantly surprised with the personnel & atmosphere. Not only was I given a loaner but was kept informed on the repair progress and treated with respect.Matt Lewis was very professional and appeared concerned with my satisfaction.

vboddu

Dec 25, 2012

Tony Fruzia is by far the best service rep I've ever dealt with. He goes above and beyond to make sure the customer is happy. Case in point... he worked with the warrany department to get the faulty part covered under warranty. It made my day!

heathray

Dec 21, 2012

Steve was excellent and he found the exact car I wanted. He was knowledgeable on the VW product and was helpful throughout the entire process.

AlysonRay

Dec 19, 2012

always a pleasure to work with Park Cities. We have 2 volkswagons and never have any complaints---thanks to all they do! Every person there is a delight.

m_selvanayakam

Dec 19, 2012

Ted was veery courteous, friendly and helpful. He went out of the way to have my child's GPS retrieved from the car's compartment part of the hand rest. Wishing you Happy Holidaya !!!Thanks, Ted.- Manivannan

rhonda.turner.92

Dec 18, 2012

Everyone exceeded my expectation. Overall a positive experience. I enjoyed working with Tony. Pat was also very helpful. My car is running great now. I am also worried about items that may have been overlooked at my previous repair location.

daunte.rushton

Dec 17, 2012

Outstanding. This was my first new car purchase but I was not pressured by the sales staff to make the deal with them. They were very knowledgeable about the vehicle (Jetta)and the service warranty. I highly recommend Park Cities Volkswagen to everyone. Ask for Joe Luna and he will provide you with the answers to your questions.

fulbrit1

Dec 15, 2012

Brought bug in for state inspection and to have drivers side windshield washer replaced, asked that passenger side washer also be replaced at same time. Parts only had one washer available, but had a heated one available to utilized on the passenger side. Tony took it upon himself (and I totally agree with his intervention) to tell tech NO to heated washer (ridiculous for Texas weather and it cost twice as much as the regular washer). If more service reps were as thoughtful and looked out for the customer (as Tony does), more money would be made in the long term via repeat customers. If a heated washer had been installed on my car, I'd have been totally ticked off. Hope you appreciate Tony the way I do, besides, he's always cheerful and friendly.

jnel15

Dec 14, 2012

I had a great experience with everyone at the dealership. The staff was friendly and spent time both showing me around the cars and going over financial options. The leasing process went smoothly and was very fast.

drew75204

Dec 12, 2012

The work on my Beetle was done quickly but properly. Mike was very personable, remembering the last time my Beetle was in for service. He kept me informed as to the progress as well as other issues he recommended be addressed. My car was ready for me upon my arrival back to the dealership and was presented to me nice and clean.

Jarred & LindseyCarter

Dec 12, 2012

Terrific buying experience. Service and professionalism was of the utmost level. I would highly recommend this staff and dealership to anyone looking for a new Volkswagen.

clewis02

Dec 10, 2012

My experience at Park Cities Volkswagen was wonderful and stress free. Excellent customer service! Mr. Steve Wyatt is a great man of integrity and was determine help me find what I was comfortable with. He and Mr. Patrick Carroll put me first and that felt great. We all shared a common goal of finding the perfect car that fit my needs. I left with the feeling of not just being another sale made. Thank you all for your hard work.

kelsey08

Dec 10, 2012

I had an amazing experience here buying my 2010 Jetta. They had outstanding customer service and I didnt even feel like I was buying a car~ NO PRESSURE SALES! It was great, I will definitely be a repeat customer and hope to send many clients their way! Thank you park cities for my beautiful new car! :)Also, be sure to ask for Joe Luna, he is my favorite by far and was wonderful to work with along with Matt H. the finance manager!

CalvinVJr

Dec 9, 2012

The experience and wonderful customer service that I received not only from Reid Ryan but the entire Park Cities Volkswagen staff. I have received lots of comments on the 2013 GLI that I bought. But it was the service that I received that makes me pass along that experience. Reid and the Park Cities Volkswagen staff was there to provide and offer and assistance needed in selecting a vehicle. Let me says this when I arrived at the dealership the car I selected online was already parked in front of the building for me. I really can't put into words how this staff made it like buying a car from family. I would recommend anyone that's looking for a car whether its new or used. Please go to the Park Cities Volkswagen at 5555 Lemmon Avenue Dallas, TX 75209 and get a car and I promise it will be a experinece like never before. I'm glad that I went and now I truly have found a dealership that is not concerned with just earning your money but most of all your business, relationship & frienship. I once again would like to thank Reid Ryan and the entire Park Cities Volkswagen staff.

jtholder

Dec 6, 2012

Justin and Ivan were the best guys ever to work with. They made the whole car buying experience quick, easy and fun. There was no run around. These two guys know their stuff, and I cannot imagine buying a car from anyone else ever again. They both treated my husband and myself with kindness and respect, which is something we have rarely found from salesmen. We will only buy from these two guys in the future. I cannot recommend them enough. Save your time and go see Justin and Ivan. Thanks guys!

dedefuqua

Dec 5, 2012

Justin went above and beyond! Not only was he super friendly, but...I had something hanging from my car, and he got on his knees and got dirty just to get it off my car! I felt horrible he got dirty and didn't even ask him for help, he just did it, and with a big smile. I hope Park Cities VW recognizes the level of customer service Justin is willing to give. Thank you!

Jdsm2135

Dec 5, 2012

The staff was Great. I went in to check out a car and the paper work Started rolling. Sayed and Justin went well out of their way to help me in my tricky credit situation. And didn't give up until I got the car I wanted. I love my car. Thanks VW.

JamesAxtell

Dec 4, 2012

Loved this experience. Bob was very friendly and informative. He showed me the cars that I had been looking at getting a golf TDI and told him what I wanted in a car and he showed me the golf and let me test drive it and gave me some more information about it while we test drove it. After the test drive he suggested a jetta that I had not considered. We test drove the jetta and I loved it and still do. It meets all my needs and looks great. He was then very helpful getting us through the financing and pricing of the model that we could afford. The entire time he didn't try and push us into something we couldn't afford and helped us get the model that we could. After everything was done he helped us connect our phones get the car set up and show us the controls. We really appreciate all the time and effort to work with us and not lead us into something that we didn't want.

Rbrunkhoj2

Nov 30, 2012

Awesome service. I wasn't scheduled, had a problem and they fixed it right away.Tony followed up with a phone call to be sure everything was right.Great job!

parkseva

Nov 29, 2012

I came in on Black Friday really expecting to test drive a car. Matt took me to a car with my exact specifications. It was a 2012 Certified Pre Owned Passat. Had 7000 miles on with all the bells and whistles I could wish for. I had a good feeling as soon as I sat in the car. Matt worked hard to help get the price where I needed it to be. He got me out of my lease 4 months early without any money out of pocket! The was no hassle. He came back twice with adjusted numbers that were in the ball park. Matt was honest and very easy and pleasant to work with. I'm very pleased with my purchase and would reccommend him to friends and family in the market.

wpod

Nov 29, 2012

A really nice buying experience from start to finish. Courteous, professional, and amazing level of customer service. My sec on car from this dealership. Highly recommended.

Dfrerich

Nov 29, 2012

Our experience was excellent. Eveyone at the dealership was friendly and helpful from the moment we walked in the showroom till our sales consultant, Matt Bond took the time to explain many of the features of our new car to us.Matt was courteous, helpful and very knowledgable about the various cars we look at before settling on our cc.All in all, I would recommend anyone to Park Cities Volkswagon and Matt Bond.

basspride69

Nov 28, 2012

The team at Park Cities is fantastic. Steve was very nice and accomadating to my needs late in the evening. From the minute I walked in the folks there made me feel like family and wanted to make sure I was happy. From top to bottom I feel the Park Cities team is the best in the business!

fremaj

Nov 28, 2012

So far i have been with this dealership for successful two and a half years, and for all this time i have had a customer service that is second to none.

Jny78

Nov 27, 2012

Joe was very knowledgeable regarding the VW line-up and made our certified pre-owned vehicle purchase smooth each step of the way. We would highly recommend Joe to anyone looking for a new car -- no games played, just help and guidance.

mprieto16

Nov 25, 2012

Definitely recommend this dealership. The service and attention of Sayed Azhar and Justin Villa, was fast and well run, and made me feel very comfortable and friendly. It was the best experience I have had in buying a car and in the shortest time. I know I will return for another try someday. Also in the area of service, George Field, was very helpful on my next visit to service.

Monnie1200

Nov 24, 2012

We recently purchased a certified Golf, & Ivan provided professional & honest customer service. After our initial visit to this dealership, we returned because Ivan didn't have a pushy or aggressive approach & didn't play any of the "car salesman games". Additionally he didn't leave us sitting in his office for an extended amount of time or try to persuade us into something out of our budget. He truly listened to my buying goals. I would definitely recommend this dealership based on my interaction with Ivan. Additionally the finance guy (can't remember his name) was super laid-back yet professional. He also didn't try to persuade us into extra costs. Sam (sales guy - not listed) was helpful on the phone & even returned my calls when I inquired about inventory.

Juan Oyervides

Nov 23, 2012

TOP NOTCH SERVICE!!Will recommend to anyone I can. This is the best dealership experience I've ever experienced. From Frank Cantu in parts to Steve Wyatt in sales were all a great people to deal with. I'm 100% satisfied !!

HelEos

Nov 21, 2012

Dealership commitment keeps me coming back for their excellent customer service! I am very interested in purchaing a Fiat convertible, but I am still in love with my Eos and the professional manner in all aspects of Boardwalk VW Park Cities!

babouin77

Nov 19, 2012

I had battery problems on Saturday and eventhough I was at the dealership at 440pm and they close at 5pm they made sure I have a new battery installed so that I am not strangled over the weekend and made sure I am a happy customer. so glad I have a VW and so glad their customer service is amazing.

burgerblake

Nov 19, 2012

Made everything easy and painless as possible. Best car dealer experience I've ever experienced. Kept there word and some. Extremely happy & look forward to doing business with them again.

Doni Rogers

Nov 18, 2012

Very easy to do business with these guys. I sold cars myself for a few years and I would have loved to work at a dealership like this one.Sayed worked quickly to respond to everyting I needed. Got a great car. Easy process.Highly recommend this place. I intend to service my vehicle here as well.

kolisham

Nov 18, 2012

Ivan, Sayed and Noble were very friendly. They made us comfortable while making the deal. They helped me choose the trim that best fit me. They let me test drive the cars to satisfaction. I made a couple of visits before making a decision and both visits were well entertained. The features in the car were explained in detail. The staff was very helpful.

johnisrael65

Nov 17, 2012

Employees at Park Cities make you feel comfortable. They are always ready to help, try to provide you information about the discounts. I have been there multiple times for Auto Service as well and the customer service is excellent.

Salvador Cervantes

Nov 16, 2012

Joe Luna made my car buying experience real easy. He was very helpful with all my needs and the things that I wanted in the car I wanted. I now will be a lifetime Volkswagen driver. He was able to handle everything in a timely manner in which I was in and out of the dealership within a couple of hours, that's what I liked about Joe Luna having everything prepared for the customer.Thanks for all you help,Sal

lashonda.cooks

Nov 14, 2012

Over the weekend, I purchased my very first car. It was a daunting process made much easier by Sayed, who patiently worked with me as I dawdled between models and options. He was friendly, attentive and most importantly he listened, the opposite of the typical caricature of car salesmen. Between he and Justin, they worked with me to select a car, pricing model and price that was well within my means.

brooment1

Nov 12, 2012

I've purchased a quite few cars in my lifetime and I feel that Sayed is far above most sales consultants I've dealt with in his professionalism and demeanor. Not only was he very knowledgeable and courteous, but he didn't come across as pushy which is highly annoying. I would definitely purchase another vehicle from him, he will continue to have my business in the future. Well Done!

NatalieHorn

Nov 12, 2012

I had an amazing experience at Park Cities VW. Jorge was so friendly and helpful upon my arrival and throughout the entire process. The shuttle drivers were kind and prompt when taking me to and from work. Usually getting work done on your car is a nightmare but Park Cities VW made it a painless experience.

Virginia Smith

Nov 10, 2012

I felt that my salesperson Myron did his best to accomadate my concerns and requests. He was very professional without being coldor condescending. It is nice to feel as a single woman that your salesperson is being up front and understands your needs. I wanted to see another color which was not available at this dealership and Myron met me at another dealershipmsomthat I couldcompare the two colors. I appreciated that so much. Thank you, Virginia Smith

PCFordSuks

Nov 7, 2012

Found a low mileage truck on the used lot, and after a bit of negotiation we reached a price I could live with. I lined up financing through my own bank and went down to sign the paperwork and while I was doing the paperwork I let Joe pull my credit again they were able to find financing that beat my bank my a few points. Rather than having to wait on the bank to ship around physical paper, I was able to sign and drive at a lower rate than I had expected. And the whole process was done in way less time than I have ever bought a new or used vehicle.Never once during any visit to this dealership did I feel like getting the four-square process worked on me and never once did I feel the usual car sales pressure you will find at other dealerships.

dallasguy32

Nov 7, 2012

Took my car in for some maintenance and Jorge took care of me from the moment I got there. They had my car for a few days and kept me updated on what was going on. My car was taken good care of and I highly recommend them. Thanks, Jorge and Park Cities!

ann.pearson1

Nov 6, 2012

This was the best car purchase experience we have ever had. Got exactly what we wanted for the price we needed. Ivan was professional and authentically interested in our needs. Great experience all around.

dianehart83

Nov 6, 2012

My husband and I came in about 45 minutes before closing because we both work during the week and on Saturdays. I felt bad about arriving so late, knowing that the employees would be counting down the minutes until they were able to go home for the night. When we walked in, Myron was as friendly and calm as could be. He sat back and asked about our wants/needs and got to know us. He was not in any rush whatsoever, and made us feel good about being there. We test drove two 2013 Jettas before deciding on the colors we wanted and smoothly went into talking numbers. Myron prides himself on making sure the car buying experience is not stressful, and he did just that.The next day, I went on my lunch break to pick up the new Jetta. Everything was ready for me and they even had the car in the showroom. I got to drive it out of the doors on my way out, which was a very neat addition to the entire experience. They really go the extra mile. We had the most unstressful, pleasent experience at Park Cities Volkswagen and would recommend the dealership and Myron to anyone and everyone!

lizzyb0374

Nov 6, 2012

Larry and Mike are great to work with. They are very friendly and knowledgeable. I'm always helped as soon as my car has a problem

francierx

Nov 2, 2012

Very nice service and thorough. I have always taken my Jetta there and the staff is knowledgeable and work with the warranty company to cover most of the issues

ashley.gould.754

Nov 1, 2012

He was very nice and was incredibly patient. He gave awesome customer service and we felt as if he was an old friend. We appreciate his help very much!

jstrobes

Nov 1, 2012

Sayed gave exceptional customer service. Very friendly guy. I'd definitely recommend his service to anyone. The dealer ship was very easy to work with. I said what I wanted, how much I could pay and they made it happen for me. GREAT!

ShaniceBee

Nov 1, 2012

Very friendly, fast, professional! I will definitely be returning for my next oil change. I really did enjoy my experience at the Park Cities Volks Wagon location!

Daniel2002p

Oct 27, 2012

I made a lot of research before going to this dealer regarding my new car purchase. Noble and Pete were excellent and even provided me with a offer via email which in itself was better than what most other dealers provided. I like the no pressure atmosphere and at no time did I feel I was being led on. I had very specific requirements for my car and Pete and Noble even had one brought over from Houston for me. I got a deal I felt was fair on both the car price and the trade. Financing was done by Patrick and again very straight forward and easy. I work in IT so the screen in the desk they use for digital paperwork made all my geeky senses tingle lol. All in all highly recommended.

knuckols

Oct 26, 2012

Great customer service and fantastic to work with. The whole process wss quick and easy. I would definitely recommend them to a friend or family member.

Bmunoz

Oct 24, 2012

This is the 4th car we've bought from Steve Wyatt...he is amazing and he is the reason we will keep buying from VOlkswagen.

Jkobylka

Oct 24, 2012

The sales staff at Park Cities Volkswagen was very knowledgeable and friendly. Our car buying experience was smooth, quick and enjoyable. We love our new CC!

CrystalMc

Oct 22, 2012

I gave the rating I did because I was told I needed to completely replace multiple parts of my car that, after getting a second opinion, It turns out I didn't actually have to get replaced. A hose came unattached and the dealership tried to tell me that I needed to completely replace the piece of the car that the hose was attached to. I believe I was mislead by the extent of the damage to my car. This dealership could have fixed only a portion of the parts and received my money and business on this deal and in the future, but because I believe I was lied to, another shop received my business and I will not be returning to this dealership anytime in the future.

StephanieCox

Oct 22, 2012

Matt was awesome. After getting no help from my local Volkswagen dealership here in northwest Arkansas, I randomly called park cities vw and spoke with Matt and, said, "I want to buy a loaded 2012 touareg and take advantage of the 0% financing for 72 months..." I thought he might not take such a random request from some one he has never set eyes on seriously, but in less than an hour he had located the exact vehicle I wanted, we did the whole deal over the phone, and I drove down from Arkansas to Texas to get the vehicle the next day. Super easy and smooth transaction, and Matt took the time, though it was after hours to go over all the features of my new vw.

1bagel

Oct 20, 2012

Sayed was very responsive to and respectful of my needs and provided knowledgeable answers to all of my questions. I appreciated his spending his afternoon with me as we sorted out which car was most appropriate for me and for making the purchase process pleasant and efficient.

johnnyreed2

Oct 20, 2012

Steve Wyatt did not pressure me, he answered my questions promptly, and worked the deal that I wanted. He spent the time to address my concerns and listened to what I wanted. I usually purchase a car every 3 years.

Khb1112

Oct 20, 2012

Ivan did an excellent job - we were very happy with all aspects of our experience! We would definitely recommend this dealership and use it again.

gloria.louie

Oct 19, 2012

Tony is very courteous and helpful! He has taken care of all the VWs in my family; always suggesting the best options for repair work necessary I intend to conntinue to use Boarwalk Park Cities to maintaing and repair my VW

pdthrift

Oct 17, 2012

Tony was very friendly and knowledgeable. He made sure his team deduced the correct problems behind my car's poor performance and offered the best solution, including what work needed to be performed at the time and what work could wait. He rushed my car through on a Saturday, even without a scheduled appointment, to do everything he could to return my car to me by closing. He also made sure my car came back clean and detailed, even ensuring an additional washing to remove some remaining road grime.

Mackmckinney

Oct 12, 2012

Tony and his team were very professional and quick when servicing my 2007 toureg. They replaced headlamps and wipers. I can see at night and in the rain now. Thanks park place VW.

Jrusso268

Oct 10, 2012

5 weeks ago, my husband and I selected a 2012 Jetta TDI from this dealership after looking at various makes/models for several weeks. We hadn't bought a car in several years and had been overseas for the last three years so the car shopping process took some time. We are really happy with our Jetta TDI! This past weekend, we decided to select Car No. 2. We spent some time deciding what size vehicle we needed, but were quite focused in that it would be another Volkswagen. Given our positive experience in selecting the Jetta, we returned to Myron Marcyniak at Park Cities Volkswagen. We test drove several cars on Friday, and returned Saturday morning to finalize everything. To give you some idea as to how seamless a process it was, my husband and I were able to make a final selection (2013 Golf TDI--love it), complete the paperwork, and drive home with the vehicle just hours before we were holding our daughter's 10th birthday party. Normally I wouldn't want to stress myself out before having 12 ten year olds at my house for a sleepover, but I trusted the transaction at Park Cities VW was going to be as smooth as our first. It was. We got a competitive price on a car that we really enjoy driving. I would recommend working with Myron Marcyniak and the folks at Park Cities VW to anyone who is looking for a stress-free car buying experience!

Jagliam12

Oct 4, 2012

This dealer got me a great deal on CC which I thought I wouldn't be able to afford it however they made the impossible to having a new 2013 CC Sports within 3 hours!

zazabk75

Oct 4, 2012

Very nice person, and very helpful.Takes his time to explain to the customer and make him feel comfortable. Glad that he took care of my car.

Boo_powell

Oct 3, 2012

Tony was great ......dealership could have had more loaner cars .....I did come in with emergency (no real scheduled appt) but still...car stayed 5 days and had over $2,000 work done ......no loaner available. Court van service very nice and timely tho.

James E

Oct 3, 2012

Matt Bond was an excellent service consultant during my lease process of a 2013 PassatHe was exceptionally patient, kind, helpful, and informative. He satyed until after 9:00pm helping me with my new car. He was the BEST sales guy I've ever dealt with and I've owned 14 different vehicles.The dealership itself was also very nice and clean.I'm 100% happy.

thekel80

Oct 2, 2012

Worked with Sayed and was very happy with his professionalism and helpfulness. Was patient while I looked over the car top to bottom, and even when I had to take a business call. Was great with two screaming kids (mine) and even helped me swap the car seats. Very happy with Sayed and Park Cities low pressure sales team!

tcasey2

Sep 30, 2012

I have bought many cars over the years, my recent experience at VW Park Cities was one on the BEST. Nobel was and absolute pleasure to work with, very friendly and knowledgable. The loan/lease process was fast. Pete approched me throughout the process to keep me informed as to each step and where he was with the approval loan/lease process. Overall I was very happy with my experience and WILL recommend Park Cities VW to all my friends,and co-workers.

aahorner

Sep 29, 2012

Park Cities VW was very helpful and did a great job! They kept me up to date the entire time I was waiting for my car.

damonkclark

Sep 29, 2012

i am very happy with the service that was provided by Mr. Wyatt. Basically I submitted my application and he immediately called me, gave me the requirements and great recommendations very quickly. I was in a hurry as I own my own business and have little time to tarry. The rate of speed at which the finance manager, Mr. Carroll, worked to get me financed was increadible. I am VERY happy with the service of Mr. Wyatt and Mr. Carroll.

lindsey.hellums

Sep 29, 2012

This was a truly exceptional and pleasant car buying experience !!!!! Steve is a nice guy that does everything possible to help make you happy and doesn't push you to be in debt like most!!

kevin.christian.370

Sep 28, 2012

I bought two used cars from Park Cities Volkswagen in the past 10 months. Both times I worked with RJ Kutz and he made the whole car buying process easy and hassle free. He was even able to get me to my daughters soccer game by speeding up the buying process which was much appreciated because it was her first game ever, so I didn't want to miss that. When it comes time to buy a new car, I will be touching base with RJ before anyone else. Thanks again RJ.

mto79

Sep 28, 2012

There are not many things I dislike more than having to buy a car, but RJ was extraordinarily helpful and made the process quick and easy for me. He found a car that matched my criteria, and after a quick test drive, I was a new customer to Park Cities VW. It was that simple because the car drove well, and I felt like I got a good, honest deal. Overall it was a good car buying experience, which is tough to do in my book. Thanks RJ.

robsherrard

Sep 28, 2012

Buying from Park Cities VW was great a experience. I worked closely with RJ Kutz on both my trade and new car sale. RJ was very easy to work with, especially when locating the exact car I was looking for. I also found the financing piece very easy, I loved the cool DocuSign display... was very easy to read, view, and understand the finance terms. I mostly certainly would buy from Park Cities again!

travis.cox

Sep 28, 2012

I highly recommend both Park Cities Volkswagen and Sayed Azhar. I was extremely impressed with the high level of customer service. Sayed was very friendly, professional, and extremely knowledgeable. He was able to quickly identify my needs and close the deal at a price that was right for me. The entire experience was organized, fast, and easy. I was in and out fast, no wasted time going back and forth with pricing. The entire time I was there I felt that both Park Cities and Sayed respected my time. They did not make me spend hours trying to come to a price they are fair, easy to deal with, and will do everything to help make a deal and take care of the customer. I have bought many cars in my life and this has to be the best experience I have ever had dealing with buying a car. If you are looking at a Volkswagen, then the best dealership in Texas is Park Cities. And the best sales person there is by far Sayed. If you are thinking of buying any car, make sure you look into the Volkswagen. Great cars at a even better price! I looked at every car brand that was in the same price range of the Jetta and nothing compared to the quality and value of the Jetta for the price.

Penny Wise

Sep 27, 2012

As the cliche goes, if you had bad service tell the manager. If you've had great service tell a friend. I'm scouring my list of friends who may be in the market for a new car so I can tell them to buy a car from this fine establishment. I'm looking for family, friends, neighbors and strangers to tell about the great experience I had at Park Cities VW. I'm a budget conscious shopper and Steve and his team mates were able to work inside my limited budget. I'm sure with 5 drivers in my home we'll be back soon. For the first time I left a dealership feeling confident about my purchase. Thanks to everyone involved in assisting with completing the sale of my new car.

KellyBurke

Sep 27, 2012

Ivan made this purchase very easy for me! I was in a car accident where my old car was totaled and this dealership worked with me in this situation, which was great! I really needed a light at the end of the tunnel and Ivan made that happen! I love my new car!!

bmarvel

Sep 26, 2012

Tony is one big reason I am a return customer at VW Park Cities. He's taken care of my cars for a long time. Just seeing him when I drive in gives me a sense of confidence.The problem this time was in the transmission, always a scarey prospect. Tony laid out the possibilities, so there would be no surprises. As it turned out, the problem was less serious than we thought. It's fixed now, running smoothy.I like the car, I like the dealer, and I like your service department. And I like Tony. When it comes time to trade, I'll be back.

jtollenaere

Sep 26, 2012

Larry was absolutely wonderful. This is my second Touareg with you guys and had worked with other great service advisors, but I must say that Larry wins the prize for the friendliest and quickest advisor I have ever worked with. He is such an asset to the dealership.Jmt-

mhaynes978

Sep 25, 2012

Sayed was very friendly and helpful with answering all questions about purchasing the new car. He was very knowledgeable and stayed with me during the entire process. I highly recommend Park Cities VW.

egerstein

Sep 24, 2012

Very seamless and easy to deal with from start to finish. Excellent follow-up, which I look for when buying a product or service. I would highly recommend this dealership and personnel. This is our first Volkswagen and probably will not be our last. BJ ver personable and Reid very attentive towards customer service. Thanks again.

jhughes5472

Sep 24, 2012

Tony was absolutely the best. This dealership is above and beyond when it comes to help customers feel confident about their purchase. Regardless of how small of a problem I have they always help me solve them and their knowledge and friendliness always make me feel welcome. I would highly recommend this team of people and I will always be grateful to have this dealership so close to me. They are absolutely the best! I'd give them 10's across the board if I could.

leslie.m.harris1

Sep 23, 2012

This is the second car in 3 years we have brought from VW and Reid. We very much appreciate all of the staff at this dealership and plan to recommend the product and staff We plan on maintaining this relationship for future purchases Glynn and Leslie Maturin

SBuggs

Sep 21, 2012

I initially went to the dealership to purchase a pre-owned vehicle, due to my car being totalled out by my insurance company. After advising Reid and Pete of my situation they were working diligently to see which option was best for me. After careful review and the two of them working hard, they were able to come up with a magnificent deal that I just could not pass up knowing my financial sistuation. They were both straight to the point, upfront about everything and still did it with a smile. Thank you so much Pete and Reid for all your hard work and effort to make me a proud customer of Park Cities Volkswagon. I will definately be back and also am recommending everyone I know to you guys.. So beware!!! lol

annela22

Sep 20, 2012

The overall experience was very enjoyable. Noble took care of us on the phone ahead of time and then Joe Luna thorougly walked us through the sales process and answered all of our questions. Joe and Noble are very pleasant to work with. Joe has a ton of knowledge in the industry also that really does help. After running numbers, Jow was able to provide us with a monthly car payment that was definitely more than satisfactory. It sure made the car buying process easy and with service like that, we can possibly see ourselves purchasing our next car at VW.

ccaperton

Sep 20, 2012

I had a great experience. A great selection of cars with competitive prices. Worked a deal on a lease on a brand new car. Joe Luna was my sales rep. and he was fantastic - straight-forward, honest, and no pressure sales. Much appreciated!

Lmbtrfly

Sep 19, 2012

Matt Bond at Park Cities VW was so easy to work with and made the whole process hassle free. I would highly recommend him and Park Cities to anyone looking for a new car, especially a VW. We didn't have to wonder what was happening next, he was very informative throughout the entire process. It didn't take hours on end which we really appreciated!!

nicety2u

Sep 19, 2012

This was my first time buying a car, Brice and Matt made the experience very pleasant.I would have no reservations with recommending this dealership to anyone!

vclarios

Sep 17, 2012

Sayed was very helpful and friendly. He explained to us the car features and answered all the questions we had and help us too when we talked about the payments of the car.

jzeiger

Sep 17, 2012

Reid and Pete gave my husband and I an excellent car trade and leasing experience. They were polite, professional, and willing to work to get us into a great vehicle for the right price.

ryanfrank87

Sep 15, 2012

Overall the experience was good. The alignment was done on the car before I took delivery, which is what I requested. The only downside to my experience is the fact I drove off the lot with an empty tank. My first stop was at the next available gas station since the gas light was on. I thought every dealership gave you a full tank after buying a car. I guess Park Cities Volkswagen doesn't believe in that. I would have given all the ratings a "great" but not having gas in a car you just drove off the lot didn't sit well with me.

ayeoham

Sep 14, 2012

Matt Bond was an excellent salesman. He was exceptionally kind, helpful, and informative. The dealership itself was also very nice. I would recommend this dealership to family and friends.

gpogue

Sep 14, 2012

I found my Park Cities Certified Pre-Owned Volkswagen online. Steve greeted me as soon as I got to the dealership; he was very personable and very knowledgeable about the vehicle, answering all of my questions. His attention to detail during the process was impressive and he made sure the car was in it's best condition when he presented me with the keys. By far, my best car buying experience!

Catherine McCarthy

Sep 13, 2012

Ivan was extremely knowledgeable and professional. He understood our situation and recommended the perfect car and arrangements to suit our needs, as well as providing alternatives. Throughout he was honest, patient and extremely personable. Ivan explained everything really well and did everything he could to make the experience quick and pleasant. The atmosphere at the dealer was positive, welcoming and with a strong sense of teamwork. Our family was taken care of very well and I would have no hesitation in recommending Boardwalk Volkswagon.

Khaser

Sep 13, 2012

Everyone was very friendly and happy to help and answer questions. They were upfront about pricing and did their best to accomplish the task at hand quickly.

ace rent a car dallas

Sep 11, 2012

Everything was just great and very fast. The service was perfect and the car is in like new shape. thank you for all your help.

ayanna.williamsmotton

Sep 10, 2012

What a blessing is all I can say, from the beginning to the end! Steve Wyatt is the best at what he does and the finance manager Patrick was fantastic!! I would mos def recommend this dealership to anyone I know!

cassievalle

Sep 9, 2012

Matt was an absolute pleasure to be around! He helped us with anything and everything we needed and he made sure we were happy with the car we bought. I would definitely recommend him to anyone I know for a car salesman.

eburnes

Sep 9, 2012

Reid Ryan was helpful and informative. He has been great with follow up care since our purchase as well. He went out of his way to find THE car we wanted...we love our Beetle with leather seats! BJ worked well with us, too. We had a sense that they really enjoy VWs...they were infectious!

graphiteblue

Sep 9, 2012

I had a problem with my 2007 Passat starting the day before I brought the vehicle to the dealership.Mr. Jacobs had that problem checked out, and he provided me an explanation as to why I had experienced the problem the previous day but not the day I brought the car to the dealership. He didn't charge me for checking out that problem. I told him that I still wanted an oil change while I had the vehicle at the dealership. He checked the service history on my vehicle and told me the vehicle was due for an 80,000 mile scheduled maintenance, which I authorized him to have done. Later that day he called me and told me I needed two torn CV boots replaced, which I also authorized him to have done. Mr. Jacobs had all of that work done on that day, Saturday, September 1, 2012. He was extremely professional, knowledgeable and courteous, and the service he provided to me was perfect.

birr458

Sep 7, 2012

Matt was wonderful to work with. Matt answered my email inquiry as soon as I sent it and agreed to meet with me the same day. I test drove 2 VW's and decided that day to buy a Jetta. I was in and out of the dealership in under 1 1/2. I picked up my car today and it was a wonderful and exciting experience. Matt took the time to answer all my questions, and there were a lot of them, and told me I could call him anytime. I will recommend Matt, VW, and the Dealership to everyone I know. Matt was truthful and did not push me towards a car that I did not want or could not afford. In this day and age that means everything.Thank you Matt for the care and consideration you gave me.Regards,Michelle Birr

danielle.emmerton

Sep 7, 2012

Sayed was very helpful and eager to work out a deal that made both of us happy. It had been many years since my last car purchase and Sayed made this one of the best car buying experiences to date. Everyone was helpful, friendly and fast.

janicka

Sep 7, 2012

The customer service that Joe Luna provides is exceptional. Without question, his professionalism outweighs any other saleman I have had contact with in preparation for purchasing a new vehicle. I truly believe that he puts the needs of the customer first and provides a sense of security in Volkswagen. I will definitely work with him again in the future (wherever he may go) and will recommend him to perspective buyers. He is truly an asset to your company.

mklhotsky

Sep 7, 2012

I was turning in a leased Jetta and looking to re-sign on the CC. Steve madethe process so easy and really helped me find the exact car I was looking for, at the price I wanted. He is an incredibly friendly guy and really knows the cars! We had such a great experience and will definitely be back for another VW from Park Cities!

chedrick123

Sep 5, 2012

Noble Seely was our sales representative and he was so amazing. He tried very hard to make it easy for me to buy a car and be happy with the outcome. Plus he showed me everything I need to know about my car which has never been offered to me before. My financial representative Patrick was just as amazing he made it effortless for me and I really appreciate that. Both of them are VERY hard workers and are great at what they do!

Jimert

Sep 4, 2012

Drove far found what I wanted hammered out a great deal from Steve drove away very happy costumer! Steve was a great salesman to deal with very pleasant and made the long drive to his dealership well worth the time to get there! I highly recommend this dealership to anyone looking for a vehicle and was also followed up on after the sale so thanks to Steve all the way up to the finance manager Patrick Carroll to the guys who had the vehicle spotless thank you.

Jrob94

Sep 4, 2012

Tony was extremely helpful and friendly. He helped ensure that my service visit was both thorough and quick, which I appreciate. I will be going back to PC VW and Tony next time.

smithy2001

Sep 4, 2012

My wife and I went in to test drive a VW Passat and Steve greeted us we walked in the door. He was the perfect salesman for the two of us; very friendly, knew everything about the Passat, and he made our first Volkswagen car buying experience a great one.

ThisSUX

Sep 4, 2012

A+ really great and timely service. I would highly recommend this dealership. Nice ride back to my office and they called to schedule a pickup.

TravonM

Sep 4, 2012

The customer service at this dealership is great!!!! I primarily go there for service & maintenance on my vehicle. I have been working with Tony Fruzia since I purchased my VW Jetta in 2009. He is extremely personable & professional. I would definitely recommend him & this dealership to friends, family, & co-workers.

raschs

Sep 3, 2012

Steve Wyatt dod a great job in helping me secure the purchsse of two 2013 Jettas for my daughters. Steve is knwoledgeable, responsive, and helpful. I also had a good experience with BJ Knous, who was diligent in following up to ensure that the cars were delivered timely.

kirstenfoxconrad

Sep 3, 2012

Steve is the best! We love our new TDI SEL Passat and are looking to get into a new Touareg now as well! Thanks so much Steve :)

jessica.burns.794628

Sep 1, 2012

As a women, there is always the fear that a dealership will try to take advantage of you. VW Park Cities didn't do this. They listened to my concerns, helped me come up with creative solutions, and gave me an excellent deal. I hope to return in the future!

colleenskinner

Aug 31, 2012

Last March I purchased a brand-new 2012 Passat from Park Cities Volkswagen, and the question became what to do with my 2003 Passat. My goddaughter was turning 15 years old in July, and I decided to give it to her for her birthday. She would be getting a learner's permit and her mother planned to apply for a hardship license for her as soon as the law allowed; the father had recently passed away. My goddaughter is one in a million. She has never been in a day's worth of trouble, she is respectful, responsible, intelligent, hardworking, and makes top grades at Ursuline. In my opinion, she had earned that car. So, I took the car to my trusted service representative, Mike Hart. Together, we planned the necessary and optional repairs to make that gray Passat with the gray leather interior the most safe, dependable, and beautiful first car that a teenager could ever want. Mike was absolutely remarkable. He was patient and knowledgeable and answered all my questions. He helped me out where he could with the cost of the repairs, and made sure that all the work was done correctly. He was thorough, and in my opinion, extremely ethical. His recommendations were to the point on what the car needed. He kept me updated on the repairs, and let me know when the mechanics discovered some theretofore unknown issues. He explained each of these issues, gave me a price, and allowed me to decide whether to make each of the repairs. Of course I did! This car was for my Precious! Her life depends on this car! Mike made sure the Passat was waxed, polished, and detailed when I picked it up. It even smelled new. I surprised that teenager with that beautiful car; she screamed to wake the neighborhood, ran over to it, touched it, fell in love with it. Mike made that happen. He cared enough about a girl's first car to give it Park Cities' best. He even worked with me on timing the surprise. He even called several days later to see how she liked it and make sure everything was done to my satisfaction. I made sure my goddaughter and her mother knew how well Mike had taken care of the car, gave them Mike's direct line at Park Cities, and know that they will be Mike's newest customers. I would unhesitatingly recommend Mike to any and all of my friends. He is a credit to Park Cities Volkswagen.

Mwzei

Aug 31, 2012

Matt did a great job and was excellent to work with. He helped me understand my options and walked me through the benefits of each.

colleenskinner

Aug 30, 2012

Myron Marcyniak earned my trust by being honest and forthright about my new Volkswagen Passat. I started working with Myron after he was enthusiastically recommended by a service department employee, who told me Myron would treat me right and that I would have fun working with him. How right that has been! Myron always is in a good mood, he sent regular emails updating me on the Passat I ordered, and he was glad to see me if I dropped in to get a personal update. I ordered my sky-blue Passat TDI SEL in October. I waited impatiently until it was delivered on March 1, 2012. It has been everything Myron said it would be and more. I love that car so much; I have done nothing but drive it since I picked it up, and, today being August 29, 2012, I have put over 13,000 miles on it. I get about 550 miles per tank, which is fantastic. I rave about it to everyone who will listen. I have taken a friend to Park Cities to look at new Volkswagens and have recommended that she work with Myron. The car, fully loaded, was only about $35,000.00. I wrote a check for it. I feel like I stole it. I have bragged on it and on Park Cities until I am sure my friends think I sound like some kind of fanatic, but I have been so pleased that I could not help myself. THANK YOU, MYRON!

Jrusso268

Aug 30, 2012

Having just moved to Dallas after living abroad for three years, my husband and I needed to purchase a car. We've owned VW cars in the past and have been happy with their performance. Our salesperson at Park Cities VW, Myron was knowledgeable and courteous, an most importantly not pushy. We weren't sure about which vehicle would best suit our needs/cost ratio and Myron was very patient as we took several different models for test drives. We returned to VW after visiting several different dealerships as we liked how the VWs handled overall and had found them reliable in the past. The sales negotiation was straightforward and seamless; and we drove away with our new Jetta TDI shortly thereafter!

Karen Levy

Aug 28, 2012

Olivier was outstanding! I walked in at 10:30 a.m. on 8/10/12 and walked out at 12:00 p.m. with the car I wanted. When I arrived and told him what I was looking for, he told me "my car" had been turned in the night before and he was right.I couldn't be happier with the professionalism and quality of customer service I was shown by Olivier. He answered every question I had and made me feel comfortable with the whole buying experience! I will recommend Park Cities Volkswagon and Olivier to anyone I know that is interested in a new car.

csnedden

Aug 27, 2012

Went in to look at a car a few weeks back. Spent about 2 hours with Reid and his team, unfortunately didn't come with a deal I was comfortable with. Mainly because they wouldn't give me the trade in value I was expecting...but I sold my car in 5 days for $4k more than VW offered. Went back in to see Reid and told him "I was in a time crunch". I didn't have a car, and needed to pick up where we left off. I was there for less than a hour and drove away with a new Passat. Reid was awesome! Never tried to "up sell" or use sleazy tactics to get me to buy. Very honest, and genuinely wanted to help me find the right car. I would recommend him, and his team in the future.

joe.tomkins

Aug 26, 2012

Yesterday I picked up my 4th VW and the 6th or 7th one my family has purchased from Park Cities VW. This was my second time to work with Myron, third with Matt, and the experience just keeps getting better. I love the way that Myron always brings it back to, "What does the buyer want?" - isn't that really why we're all there? I appreciate that Myron narrows down the many options because of his excellent knowledge of the product and inventory and presents selections that a buyer would think he's spent weeks preparing. I'm pretty sure Matt is now setting records for contract signing which I believe the majority of customers consider the worst part of buying a car - it was a very pleasant, easy and efficient experience. I have never felt pressure from Myron or anyone at PCVW and that is a major factor when I consider where I'm going to look. Trust is imperative when making a large purchase of any kind and Myron and PCVW have mine. I pass two other VW dealerships on my way to Park Cities but I would continue coming back even if I had to pass ten.

erin.l.laney

Aug 24, 2012

Joe is an amazing assest to Park Cities VW. He was kind, courteous, and fair. The process was so painless. I have already recommended several people to go and see him. Couldn't have asked for a better experience!!

jakelaney

Aug 24, 2012

I recently purchased a used vw jetta from park cities vw. The dealership was clean and friendly. I got a car that i was looking for at great price. My sales representative that i worked with joe luna was great, friendly and very knowledgable. I will be doing business with this dealership and Mr. Luna again and would highly recomend to friends and family.

jwalter

Aug 23, 2012

My daughter and I purchased a 2012 Jetta working with Olivier Zitoun on August 13, 2012. This was a wonderful purchase experience working with Olivier. The service and sales completion activity was very straighforward with no stress. My daughter is a student at SMU and I feel confident that she will receive great service going forward. I highly recommend this dealership and in particular Olivier.

sspruill8

Aug 22, 2012

Mike went above and beyond as I forgot to bring in my coupon. He did an outstanding job calling customer service to get a copy sent so I could take part in the pricing. In addition, the price of the coupon with included services was a great deal.

maria.cross.94

Aug 19, 2012

Matt was awesome! The road to getting a new car for myself was looooong, but Matt stuck by me and ensured that I would get my car no matter what. He was very friendly, nerves gave up, and demonstrated excellent customer service by always following up on possible solutions, as well as returning my phone calls ASAP (which is fairly important). The dealership itself was awesome. The staff was very friendly, never rude or uninterested. Matt deserves a raise! Thanks, guys! Y'all are the best!

Sydmcclintic

Aug 18, 2012

We just got two cars from Matt. He was extremely helpful, and got us a great deal! We would definitely recommend him to our friends!

megangrace13

Aug 17, 2012

Matt contacted us when we showed interest and worked to make our preperation swift and easy. Once at the dealership Matt was not only friendly and professional, but knowledgable and extrememly helpful. They knew where we wanted to be and worked to get us a deal that we could be comfortable with. There was never the stereotypical "pressure" of car buying, but instead a professional demeanor that gave us confidence Matt (as well as the other Matt & Justin) was there to help us do what was right for our growing family!

ddiezdes

Aug 15, 2012

Mr. Ryan was very helpful; he explained the different alternatives we can choose from, showed us different cars, and worked with the financial department to help us to find the car that meet our requirements. He also managed our trade in process. He is very customer service oriented.

joanmilburn

Aug 15, 2012

Great service and super friendly staff! My 16 year old is thrilled with her new car and I was happy with the time and attention they gave teaching her all the amenities of her new car...Mr. Marcyniak really went beyond the call with her and was super patient and not rushed at all to make sure she knew how the extras worked!!! Would definitely buy another car here!!!

cabotara

Aug 14, 2012

My car would not start. We could not find the battery. When I called the dealership it took at least 15 minutes to get someone to take my call. Jeremy finally answered and helped. He is brand new and was very nice. Thanks to Jeremy we were able to start the car and drive it to the dealership. When we arrived we were helped by Ted. He was very nice. Our main complaint, a replacement battery should NOT be $400. I dont care where the battery is located or how long it should last, $400 is ridiculous!In addition, about 5 months ago, an air bag indicator light went off. When we took our car to this same dealer they informed us the sensor was bad and needed replacement. This would have cost us over $1,000. Turns out, the sensor was not out, the battery was going bad and needed to be replaced. The dealer continued to call my husband for months asking us to replace the sensor. With the new battery, the air bag indicator light is no longer on. Luckily we held off and we are not out an additional $1,000 for no reason.

janicemene

Aug 14, 2012

After several car purchases from Park Cities VW, I keep returning. Customer Service is not just a term at Park Cities - Matt, Ovilier, & Pete practice quality service every time. They were all very patient and accomodating on my recent purchase of a new Beetle. Everyone is always so friendly and helpful - sales department & service department. I would highly recommend buying from Park Cities and Matt, Olivier, & Pete.

tbyrd03

Aug 13, 2012

This is Tiari Byrd again,and two weeks ago we bought a VW CCSport 2013. I told ya I'd be back for my VW Jetta. I requested yet again, Matt Bond as my specialist of choice. Its actually a funny story, last friday I was up at my husbands work doing little stuff and father in law, Larry Byrd, dropped by to see us. He was headed to the dealership of of I20/Wheatland for a Sonata. I offered to go with him, I could tell if they were full of it and advise my opinion.The sales guy I wasn't impressed with, I told my father in Law I was making a phone call. I immediatley called Matt, gave him some numbers, summarized the situation to fit my in-laws needs. Before even talking to my Father in law, I told Matt lets get them into a Passat.(not knowing if that model was ok, but Sonata vs. Passat) I was getting him into that Passat! The sales people over at Hynduai were actually building him a invoice, I told him okay lets go and he and I walked out and went directly to Park Cities VW and got Matt in on it. Well in the end my father in law got a 2012 Passat and since my husband met me up there, Matt made my Jetta happen for me all in one day, when we were looking for my father in law and ended up landing a new jetta myself 2012 and was comfortable giving Matt two cars of busines plus the VW CC as well. It was a crazy day, but after following my husband in his CC, father in law in his Passat, all the way East Texas, I finally, at 10p at night on the way back to arlington go back by the dealership and get my brand new and amazing 2012 VW Jetta! One Heck of a day!! Thanks Matt!

nschwart

Aug 12, 2012

I bought my car from Olivier Zitoun, and he was wonderful to work with. It took me awhile to decide which car I wanted, but Olivier was very patient. Also, it was hard for the dealership to find the car I eventually decided on, because I wanted a manual GTI, and they didn't have one on the lot at the time (they are sometimes hard to get). B.J. Knous and Olivier worked to find one, and Olivier stayed in touch with me all day to let me know how they were doing. When he did find the right car, he called and arranged for me to come get it at my convenience. He's efficient, totally professional, personable, and he has a great sense of humor. He had me laughing all day. Olivier and B.J. gave me a very fair price. And when I got to the dealership, the process was extremely fast, and Evan Doan explained all the paper work clearly. All in all, this was a great car-buying experience, and I'd recommend Park Cities VW and especially Olivier Zitoun to all my friends!

misko

Aug 11, 2012

Jeremy Mack Was my advisor and he was very helpfool and profecional. Graet job guys and keep up good work. I will allways recomend you to everyone

jurgensito

Aug 8, 2012

Mr. Wyatt provided me with superb customer service and was one of the reasons why I bought a vehicle from this dealership. He took the time to pick me up, drive me to the dealership, test drive the car and really explain all the details of the purchase I was about to make. I definitely recommend this dealership and Mr. Wyatt and plan on keeping using their services for as long as I am in the Dallas area.Regards,Jorge Echeverria

a0159945

Aug 6, 2012

Worked with both Boardwalk and Park Cities, thought the price for the car that I received from Park Cities was more fair and a better deal.

tbyrd03

Aug 3, 2012

My name is Tiari Byrd and Matt Bond was my specialist, he will also remain my specialist of choice. In my initial meeting with Matt, he was attentive, knowledgable, caring, and my favorite quality, patient. We were back and forth for about two weeks and I decided the 2.0 CC Sport Plus was it. I think if more specialist in this industry brought patience to their pitch, car buying would be easier and a more relaxed experience, which is exactly what Matt did for me, so Thank you. Ive decided next month I will be requesting his specialty service again when I come in and buy my Jetta. It was the best experience! Saw a slogan in an office at Park Cities VW, here is my version:" Go Blue.Luxury.Loyalty.Love.MyVW.Bond SWAG."

galokristen52

Aug 1, 2012

The reason why I'm so happy with Park Cities Volkswagen is they got me exactly what I wanted. Both Reid and Patrick worked with my Mom and me until we were I knew I had the best deal. It was ann awesome experience and Im absolutely in love with my new cc! Reid answered all my questions and I drove away with confidence and knowledge of my new car. Sincerely,Kristen Galo Peters

Bart Trigg

Jul 31, 2012

Tony Fruzia and all of the Boardwalk VW team are always so courteous and friendly. They make each visit a pleasurable experience and always try to accomodate any special time parameters that I have to work within. On this service visit, my car was ready in a short time and Brittany got me processed and out of the door quickly when I came back to pick up.I have and will continue to refer people to this dealership to Myron, Tony and the rest of the team.Best,James Bart Trigg

e.c.cain

Jul 31, 2012

Tony went to great lengths to find out the details of my extended-warranty. He helped me get into the rental car that I needed, and was extreemly helpful with the entire process.

jshank2012

Jul 31, 2012

Noble is great! I would highly recommend working with him if you are looking for a car! He was very knowledgeable and friendly and was not high pressure at all.

Rebecca Hilliard

Jul 31, 2012

My husband and I came in just to look at new vehicles and price compare. Matt Bond was our sales associate and helped us with a 2012 Tiguan. He was very forbearing, as we had our five month old with us and stayed past closing, friendly and observant to our needs as a new family. We, not needing to pursue our search any further, went with the Tiguan and could not be happier with that decision or the Park Cities VW team! Thank you Matt Bond!

potter8619

Jul 29, 2012

I met a number of car dealers while shopping for a new vehicle, and Matt was by far the best. Not only did he let me test drive the GTI multiple times to make sure it was the one I wanted, but he was always e-mailing or calling me back whenever I had questions. When there was an unfortunate incident when the car I was in the process of purchasing was sold to someone else at another dealership, Matt worked with B.J. Knous to get me the car back. I don't know how they did it, but it made my year. Thank you so much guys!

bstricker

Jul 29, 2012

This was the second car that we bought from Matt in the past two months! What a great experience! Matt was very creative when working with us. He sold us a car before it was detailed or listed on the website. But, it was exactly the car that we were looking for. Thanks again Matt for taking care of us. We love our first car and I'm sure we will love the second one just as much.

gkitto

Jul 29, 2012

Noble was very helpful and went out of his way to stay in touch with me while I was finalizing a car purchase for my 16 year-old daughter. He was professional in all regards and did a great job of getting me in and out in short order!

hockey8589

Jul 29, 2012

When my wife leased a Jetta through Matt in January she had a very positive experience.Matt was very knowledgeable, professional and helpful. Because my wife was new to Dallas and needed a car right away it was comforting to know that she could trust Matt. I was in the sample postion 4 months later and went right back to Matt to because of our great experience working with Matt. We are happy to refer others to Matt.

Courtchop29

Jul 28, 2012

My car buying experience at Park Cities VW was GREAT. I had excellent service from Noble Seely and Olivier Zitoun that I would not have found anywhere else.Noble was extremely knowledgeable, courteous and respectful. He gave me 5 star customer service every step of the way. I couldn't have asked for more! He made my car buying experience fun, which I truly appreciate.Olivier was also very nice and courteous. His outgoing, fun personality also enhanced my car buying experience.I couldn't be happier and thank everyone at Park Cities VW for my wonderful service.

pitufina55

Jul 27, 2012

The staff was very friendly and attentive, and all my questions and concerns were addressed promptly. I was also informed about all the repairs my car.

tgaliardo

Jul 27, 2012

this dealership, whom I've worked with for years now, has always met my expectations when its come to service and time limits placed on me because of my work load. Tony F is always right there to get me in and fix the problem no matter what else he has going, and I have spoken for two years now to Myron about getting a new car, which is what I did last week and he was right there ready to get me one and the best deal I could getThanks again to those guys and Park Cities Volkswagen, good job,Tommy Galiardo

Kelsie92

Jul 26, 2012

He was very, nice, fast, and patient. He didn't make you feel like you HAD to buy anything you weren't comfortable with. Couldn't have asked for a better sales man. Our friend Mike Hart also helped a ton with the sale. He was a great gide. I would highly recommend going to Park Cities Volkswagen to buy, lease or even to get service on your Volkswagen!

Abasse

Jul 25, 2012

My experience at Park Cities VW has been fantastic. I have been going there for service for a few years and decided to buy a new car from them. I spoke with someone using the online chat on their website and told them what I was looking for and how much I was willing to spend. I showed up for my appointment and the perfect car and the perfect offer were waiting for me. I definitely recommend Park Cities VW to everyone in the market for a new VW or anyone looking for a reliable, trustworthy place to take their car for service.

Kgonzalez85

Jul 25, 2012

Olivier was my sales representative, he was by far aaaaaamazing!!! This was my first time ever buying and car and was way easier than what I expected. He was very understanding and did an excellent job in fulfilling all of my requirements. Thank you for your hard work and taking the time in helping me with my 1st experience!

rmatthews1977

Jul 21, 2012

Joe worked very well with me and my family. he gave us a great deal and really gave us what we wanted. He was very patient and was honest about the car we purchased.

ariana2030

Jul 20, 2012

Brittney is awesome. This was my third visit for service with Brittney. Everytime she is friendly, explains everything well, and my car gets serviced in best time. I have stopped going to other dealerships due to poor service. I have never looked back. I always get friendly, honest and timely service with you guys at Park Cities Volkswagen. I can not say enough good about the service department at Park Cities.

GTIguy133

Jul 20, 2012

I was very impressed with my auto shopping experience at Boardwalk VW Park Cities. I tried to purchase a 2012 Golf R at another dealership, but they made no effort to sell the car at my price. BJ Knous did his very best to earn my business on a new 2013 R, by meeting my budget concerns over pricing and financing. Israel Veloquez was an excellent salesman to work with and provided a great test drive.Coming from a 2010 GTI w/DSG (automatic), I was concerned about going back to a manual 6 speed only. BJ allowed me to drive the car home (12 miles) to show the wife and get some more time with the manual transmission. It took that long in traffic to convince me I would not be happy driving a manual again. I didn't purchase the car but I know where I'll return for my next VW product. The R is a GREAT car but not for me with right shoulder arthritis. Again, buy with confidence here.

ssojo

Jul 19, 2012

My experiences with Park Cities VW has always been great. This is the second car that we have purchased and the process has always been very straight forward. Bob Kukowski was great. Very attentive to our needs without the high pressure sales push. With their large inventory we were able to find the vehicle we needed and move quickly through the process.

qlcjung09

Jul 18, 2012

I bought a 2012 Golf with Convenience. I've been to other dealerships and had bad experiences with dealers delaying and making negotiation experience uncomfortable. But Parkcities and Matt have been helpful in coming to the price that I was comfortable with. Reasonable and He will try his best to get you the deal that you are looking for. It was the most smooth and less stress car experience buying I've had so far. I recomend working with Matt.

meidson

Jul 18, 2012

Matt and David were so personable and professional. It was a pleasure doing business with them.They deserve a huge raise for the amazing work they do. I will definitely recommend others to buy cars from them.Thanks guys!Melissa Eidson

vijackson

Jul 17, 2012

I am in sales and I am aware that if a person does not like you, they will not buy from you. Joe has a natural like-ability quality about him. He knows his product and takes his job seriously while at the same time making you feel comfortable. Well, after all I did walk away with a car. I diod not expect to do that today. He paid me to say this. Just Kidding!

bmarvel

Jul 16, 2012

I bought my last two cars here on the strength of the service department. The service rep always takes the time to patiently explain what's wrong with my car, what needs to be done, and what my options are. Often the rep calls in the mechanic who's actually done the work to answer questions. Several times I've been told about situations I was not aware of but that could become troublesome: Two tires that would soon need to be replaced, or a small leak that might develop into a big leak in a couple months. Because of this kind of service, when I drive out I'm confident there are no hidden problems that will pop up later, when I'm not expecting them. This sense of confidence is really the most important thing the dealer has to sell.

kennykm2003

Jul 14, 2012

This internet sales person Steve Wyatt was very professional on helping me decide on the purchase my Jetta Volkwagon from Volks Wagon of Park Cities in Dallas,Texas on Lemon Av. I recommend anyone to go talk with him on his outstanding customer service at Park Cities Volkswagen, and I assure you that his customer service will help you buy the Volkwagen that fits your need from the internet sales department. You will be happy once you drive off in your new car!

pvincent

Jul 13, 2012

We came in to purchase two cars here after a bad experience at another dealership. the negotiation process was low key an not stressful. Although the 0% financing was not available on a 2013 model, they found us a great loan deal regardless. Mryon was informative and explained the features of the car thoroughly. Now its time to drive. Good team here.

katherines

Jul 12, 2012

Park Cities and the sales/finance staff was amazing! Coming in to lease a car for the first time, the staff was very accommodating and helped me through the process. I was able to discuss numbers and negotiate prices to get the price to something that made me comfortable to pay. To make me more confident with my purchase, they let me take the car for an overnight test drive as well. The customer service was great, offering me water and making sure I was comfortable while visiting. I didn't feel like I was at the car dealership and all they wanted to do was make the deal. They were very patient, answering my questions there or through e-mail, and not bugging me about when I was going to come back. My experience was great and I would recommend this dealership and VW to anyone!

jcp11008

Jul 11, 2012

Tony has been great everytime i bring my car. He is very professional and informative about what is being done and how long it will take. Any future repairs that need to be done i know that i can come to Tony and everything will be taken care of.

Adrianna Cuellar Rojas

Jul 10, 2012

Having visited more than one dealdership recently while shopping for a new car, Park Cities Volkswagen outshown the others in all ways from the no-pressure and accomodating approach of the sales staff to the direct and transparent deals laid on the table to the responsive and friendly service staff. We were haggled and completely turned off by the tacky sales approach at other dealerships but at Park Cities, they went out of their way to find the car we wanted, were understanding when we changed our minds, were patient with our insurance reimbursement process, etc. They made the process so easy and we greatly appreciate that and highly recommend them to all!

ckernstine

Jul 10, 2012

Brittney was outstanding! She provided great costumer service! She has terrific people skills: polite, friendly, prompt and extremely helpful. I was so impressed with her that I even told my husband about the great service I received from Brittney at the Park Cities VW. Best service I've ever had with any VW dealership! I plan to continue working with her and will recommend her to others, as well!

greggandkeri

Jul 10, 2012

Olivier was super friendly and worked very hard to get us an awesome deal! It was a pleasant experience that went seamlessly from start to finish.

JHudnall

Jul 10, 2012

Chad was thorough and honest about what repairs were required versus what was suggested. He also set a reslisitic timeframe on the repairs and made sure that committment was kept.

Natalie.a.owens

Jul 10, 2012

I rated our experience with 5's throughout because our experience was painless, stress free and resulted in us getting a great vehicle!! Myron treated us very well and provided us with all of the information we needed on the vehicle. We were instantly greeted and instantly helped with all of the questions we had when trying to decipher our options. My husband and I ddi not feel pressured, but rather comfortable. Overall, great experience. I will be more than happy to return to Park Cities Volkswagen and more than happy to have Myron help us out again.

thunderkats21

Jul 10, 2012

This was my first time at the Park Cities for service since purchasing my brand new 2012 VW Tiguan. So far I have no problem with customer service or the employees with servicing my car. Hopefully, that won't change for my future service appointments.

rickdelm

Jul 9, 2012

Bought a new Golf R from them on the 4th of July. Brought out the car I was interested in, let me have a good test drive, and gave me all the information I needed to make a decision. They got the car detailed and ready while I did the paperwork, and an hour an a half later I drove out with the new car.

DAFoster

Jul 9, 2012

Olivier Zitoun was a delight to work with. He was attentive, but also willing to give me the time and space to look at the cars and get a feel for them. He explained a range of possibilities--both of cars and financing--in an open, helpful manner. And he has a great sense of humor. He took me around to meet various people in the dealership that I may have to work with in the future. Working with Olivier was overall a very pleasant experience.

LashawnS

Jul 9, 2012

Olivier Zitoun was my sales representative, and I couldn't be happier with the service I received while there. He was extremely professional, informative, and personable. After having a horrible experience with another Volkswagen dealership in the metroplex earlier that same day (I'll refrain from stating which - though, it is in Arlington), he more than made up for the few extra miles I had to travel to get to Park Cities. It was actually one of the best car buying experiences I've ever had. Upon my arrival at the dealership, I was feeling a little aggravated and mislead due to the sales people from the dealership I had the misfortune of visiting first. Olivier was open, honest, and didn't give me the run around that the previous salesman had done. He took his time with me and gave me the best deal I could have hoped for. He was extremely kind and humorous, making jokes and telling me personal stories of his own life, which made the experience far less tedious. To say that he went above and beyond doesn't even cover it. Not only did he return to the lot to help me (having gotten off 30 minutes prior), he also missed his dinner and stayed four hours past the time he should have been there. Now, that's service!I'm extremely happy with my new Volkswagen and would not hesitate to refer others to Olivier and to Park Cities. They really do have great customer service and have earned my loyalty and trust. Oh, and Olivier gives great hugs, too. :)

aficco

Jul 8, 2012

Joe Luna made my experience of purchasing my first car a great one. He was very personable and was there to help us get the deal we wanted. I anticipated that my experience of purchasing my first car would be overwhelming but Joe made it seamless.

leslie8908

Jul 7, 2012

Overall, Reid Ryan was very professional and I would recommend him to friends and family. Out of all the dealerships I visited Park Cities had the best customer services.

dltp6873

Jul 5, 2012

Within a year we purchased two VW's. Tony has been the service man we've dealt with the most. We always ask for him because he knows his job and the vehicles. He goes out of his way to explain things and tries to make our time there as comfortable as possible. The other associates marked have assisted us when Tony is not available. It is great that they work well together and display professional teamwork. We look forward to a long future with VW and Tony and his team mates!

vpalacios

Jul 5, 2012

Had problems getting the service person to respond. Repairs took much longer than I was told and wasn't able to get my car til the next day. The work done was fine.

Rusjor

Jul 4, 2012

Process was fast, easy and exactly what we were looking for! No high pressure and price haggling which is why I would keep coming back.

Umber

Jul 3, 2012

I have been coming to this dealership for many years now...and I can say that every so often the team there strives to reach the next level of service in their pursuit to satisfy and appease their customers. This last visit showed just that. Boardwalk VW Park Cities is trying yet again to reach the another level to their already existing one, and in my opinion they have. Courteosy has always been their practice no matter what level they are trying to achieve. Britney is lovely and a delight to work with. Thank you BrittneyTed is patient and most attentive in listening to make sure he addresses ALL that his customers are coming their. He is also good about going over everything you ask him to do, and that lets me think...he was listening....and attentatively. Thank you Ted!

Mmaclay

Jul 3, 2012

Chad was great- took care of my primary reason forcoming in and turned out they found another issue which he got resolvedin a timely manner and gave me a discount on that which I appreciated.

Georgeannglinis

Jul 2, 2012

Loved, loved loved my experience buying my CC from Olivier and Boardwalk VW! I was impressed with Olivier's no BS approach. I had had a very, very traumatic experience when I bought my first CC from Rusty Wallace. That experience made me never want to step foot in a dealership again! I was able to Apply online and talk to Olivier over the phone about my wants and needs in a new car. He told me the bottom line and did not sugar-coat anything. I felt like he was giving me the same advice my own father would. At no point was I ever pressured into buying a car from him. He was able to find the car I wanted in an hour! The next day I came in, the paperwork was ready, the car was ready, and I was happy to see that he had added on some extras that I did not even ask for yet! I was out of the dealership and in my own car in one hour! I will be sure to send anyone I know who is looking for a car to him and boardwalk! The finance guys were also very friendly and helpful. On another note, before I bought my second CC, I had been bringing my previous one to their service department. I give them 5 stars! They always did a good job, and always washed and vacuumed my car for me! Thank You Boardwalk VW!

MichelleLove

Jul 2, 2012

My family has bought three cars from Steve in the past year... He's the best!!! I will always recommend him to anyone I know.

hpteacher

Jul 1, 2012

Love my new Tiguan! I got the model and color I wanted. The payments were exactly what he said they would be.Joe was great. Will recommend him.

dddixon

Jun 30, 2012

We went to the Park Cities dealership as we have heard great things about their customer service and quality of their vehicles. We were not disappointed. We were greeted right away and were assigned a sales rep very promptly. This was our first time looking to lease a vehicle and Joe Luna made it a very pleasurable experience. I highly recommend buying/leasing your vehicles here and we will definitely return when we looking for our next vehicle.

Morsadie

Jun 30, 2012

Mike did a phenomenal job both helping me out a well as explaining and working with my warranty company, even when they weren't as helpful

laurenwheel

Jun 29, 2012

Olivier made buying our car extremely easy! We were excited to find exactly what we were looking for at Park Cities VW. We will be going back to Park Cities VW for our next car.

savannah.landis

Jun 29, 2012

Steve was a great salesman. He gave me a car option that I really liked and worked for the best deal possible. He was recommended by a family member and I would definitely recommend him to someone else.

smalouf

Jun 28, 2012

This is the ninth car our family has purchased from this dealership group. The sales staff is always professional and knowledgeable and the service is terrific. Recommend without hesitation.

Elinatmorales

Jun 28, 2012

I would have to admit, the process took a bit longer than I would have wanted. At times our dealer seemed unsure about some of the questions we asked. He went back and forth with his manager. I understand he wanted to give us the most accurate information, however I would recommend that he stays on top of the promotions and what models and rates are eligible. Other than that we were satisfied with the service and the price of the vehicle. The dealer I felt did everything possible to get us the best deal. We are very happy with our new 2012 Beetle Turbo. Runs great!!

Estevanel

Jun 28, 2012

Joe Luna made me feel comfortable when buying my car . He explain each of the questions I had about the car friendly service I would recommend the dealr an Joe to help them get a car his very prifecianal and helpful in every way.

sanboyd1

Jun 27, 2012

Mr. Luna is most professional and knowledgeable in his field. Although we did not get into how long he has been in the business of sales/leasing; he appears to be most educated in the field of Volkswagen vehicles. I was most impressed with the time and care that was taken in showing of the vehicles as far as test driving and working to get me in my 2012 VW Passat!Clearly, it was a very impressive car buying experience, there should be more like him. Oh! Not to forget, he walked me through details of the car such as the Sirius Radio, Telephone set-up through the speaker, and much more! I will be sure and recommend him too many friends who are looking to buy in the very near future.Sincerely,Sandra Boyd

Tebow123

Jun 27, 2012

My sales man Olivier did a good job of locating the car I wanted within a day. I felt he was very informed about his product. He made the buying experience a pleasure.Noble Seely also did a great job. When I came back to pick up the car Olivier was not there, so Noble went over the car with me.In addition the individual which covered the contract was very good and went though the details in a organized and easy to understand manner.My last 2 cars have been BMW's. I am accustomed to dealing with professional dealerships and sales people. I would rank Boardwalk and its team at the top of that list.I look forward to continuing our relationship and would certainly recommend Boardwalk to my friends.Thanks,Larry Moore

Carla P

Jun 26, 2012

I have been happy with the service recived from this dealership but I have really benefited from service with Tony. He is always friendly and helpful offering information about other services even when the work is not completed by this dealership. Tony is personable and knowledgable about things other than cars. When my niece went to the air force Tony provided information bout service member benefits which we were unaware of. He really makes you feel like he is concerned about yoy as a person not just a customer.

destri

Jun 26, 2012

Both the purchasing and financing part of the transaction were far easier than any other car purchasing transaction I've been a part of before.

aaronlevans

Jun 25, 2012

Joe Luna was extremely friendly, helpful, and seemed sincere. Pete and Patrick were awesome too! I was in and out in under 4 hours. It appeared that the guys I worked with were genuine and super friendly. Sometimes people dread going to a dealership because of the painful process of getting a new car- this was not my experience. Everyone was very helpful.Also, Joe Luna was consistant in email by answering my questions and encouraging me to just come in (smart). If he hadn't heard from me, he would send me an email to see if I was still interested. This helped in going ahead and making the decision to stop by and see if it was time to get a new car. I love VW- this is my third. :)

crl3

Jun 21, 2012

The car I wanted was in limited supply, but Joe found one and gave a good price for it as well. I went on a test drive with Noble, who was very knowledgable. The financial process with Matt was very quick and easy. Joe helped set up my bluetooth and answered all the questions I asked.

KimberlyDobbs

Jun 21, 2012

We were purchasing a car for my 94 year old Grandfather and Reid Ryan and Pete Hodges helped make it a smooth, fast transaction. Their open, honest approach and quick response to all our questions made for an excellent customer service experience. We have purchased 3 VW's at Park Cities before this one and we will be back to purchase another one in the future from these guys!

janoel

Jun 20, 2012

Steve was very helpful. I was nervous about buying a new car and he made the process simple and as stress free as possible. He was so accommodating and personable; I would recommend him to anyone! Thanks :)

dallasvolksgirl

Jun 19, 2012

Very friendly employees and do a great job on the service. I would like the option of renting a free rental car while my car is being serviced and would like a better explanation of what is being done on my car.

gsc110

Jun 19, 2012

I was very impressed by the dealership and it's employees. Steve Wyatt was very professional and informative. He was able to answer all my questions and concerns. He followed up in a timely manner from our first initial meeting. He was very accommodating and available for additional test drives. At time of delivery, he made sure the car was ready for delivery as promised. He was very through with the instructions and orientation of the vehicle. I would definitely recommend Steve to all my friends and family to visit with Steve for their next vehicle purchase.Steve introduced Pete Hodges. Pete made it clear, that he was there to help Steve in making my experience a pleasant one, and to assist in making the deal. Pete exceeded my expectations as a Sales Mgr., in all my other vehicle purchases, not one of the Sales Managers ever went out of their way like Pete. This had to be one of the best experiences purchasing a new vehicle. I will be back to Park Cities VW, for my next VW.

nender

Jun 19, 2012

My car broke down while I was on business in Dallas, the night before I was supposed to be going home and luckily I made it to Park Cities VW about 20 minutes before closing time. Chad and the technicians that worked on my car couldn't have been nicer and more helpful, turning what could have been a really stressful experience into a mild inconvenience. They must have taken pity on me because despite having a busy schedule they looked at my car first thing the next morning and had it back on the road that afternoon, just in time to get me back to Austin. They kept me informed about what was going on the entire time and were upfront about the cost, which was a little pricey as expected from a dealership, but you pay for what you get and that is certainly true here. As an added bonus they changed my bad brake light at no charge and washed my car. I'm actually pretty sure they even waxed it. I really wish this dealership was in Austin because the customer service was better than what I'm used to at Charles Maund. I'm (hopefully) never going to have any reason to go there again but for anyone that lives close to Dallas I highly recommend this dealership and Chad in particular if you're able to catch him.

petervictoria

Jun 18, 2012

This was my second visit to this dealership. First with my daughter purchasing a car and second I purchased a car. Everyone is very professional and courteous. I hope that in the furture I will be able to purchase another vehicle at this dealership because it was so easy. Good Job to everyone!!!!!!

txtennischick

Jun 18, 2012

The service is always outstanding at Park Cities VW. I'm moving to Austin next month but plan to continue using Park Cities VW for routine maintenance.

WBThompson

Jun 18, 2012

Very professional and courteous sales staff. Spent a great deal of time going over the features of the Tiguan. Very easy closing process and all of the details were explained fairly and thoroughly.

donhicksdallas

Jun 18, 2012

both steve and pete were great to work with. they were professional while maintaining a relaxed, non-pressured exchange. they were polite and respectful, and i always felt they were being forthcoming with me. i never felt that i was being manipulated, and i appreciated a car buying experience that wasn't rushed or tense. both of them really spent quite a bit of time with me individually, and listened to my needs and concerns... they did an excellent job of going with my flow, and viewing the transaction from my perspective. i picked up my tiguan today, and in the big scheme of things, this was hands-down the best car purchase experience i've ever had... which really is significant since i've purchased about 15 cars over the past 35 years!

milynn13

Jun 18, 2012

This is by far the easiest car purchasing experience I've ever had. I found the vehicle online, contacted Joe via IM and confirmed that the car was still on the lot. We discussed what information I wanted about the deal including trade in, car specifications, and pricing. Joe said he would call me within the hour with more information. We spoke less than an hour later and worked out all the details - we negotiated the trade in value of my previous vehicle and price over the phone and came to an agreement that I was very happy with. We scheduled a time to come in and test drive the car for later that evening when both my husband and I could be there. When we arrived, the car was out front and ready to go. We test drove the vehicle, explored the features, and looked over the interior/exterior for any damage. The car was exactly what was represented online and through my conversations with Joe. We decided to purchase the car. This process was short and quick as we had ironed out all of the details prior to coming in. We left that evening very happy with our purchase and extremely satisfied with the level of customer service we were given.

jtruesdell

Jun 15, 2012

From start to finish a great experience. The best price+warranty I could find in the Metroplex. Excellent and attentive customer service. Fast and thorough throughout the buying process. Friendly and approachable personnel that were very knowledgeable about the product. Overall just a fantastic experience. If a friend or I were in the market for a new or used VW I would absolutely recommend Park Cities VW.

bigmapc

Jun 14, 2012

I started the process via the internet because their web site had the car we were looking for a 2012 Golf R. Joe Luna, the Salesperson, got back to me via e-mail confirming the car was in stock and available. Since these vehicles are limited in production finding the right one is not easy, but they had it. I told Joe we had a wedding to go to that evening but we would come in in about 30 minutes to see the car and give him a down payment to hold it till Monday when we could come back to finish the deal. When we arrived at the dealer Joe had the car running (it was 97 degrees that day) and we went for a quick drive. My wife and I decided that it was what we wanted and Joe said that we could complete the deal in less than 30 minutes saving us a trip up again on Monday so in less than 45 minutes total we drove out with the new car. GREAT JOB!!

rrieger

Jun 14, 2012

Wonderful experience at Park Cities V.W.! Many thanks to Olivier... like working with an old friend! He's the best! I'll be back!

will.anna

Jun 13, 2012

We came in without an appointment with a dead battery. The service dept was able to get our car in and out in a timely matter.Tony was friendly and helpful.

Jonelle86

Jun 10, 2012

I love going to Park Cities VW and I especially love working with Tony! When I come in everyone is so personable and helpful. They are always willing to help me with whatever I need and I always feel my needs are being met. Furthermore, they give me the information I need to make informed and decisions about my Jetta and service. Not to mention I have never found a better deal in town! Park Cities isn't like most dealerships, where you walk away feeling pushed and forced into expensive service and products. Park Cities truly cares about their customers and I'm so happy I decided to buy my Jetta with them.

ksutendril

Jun 9, 2012

Tony Fruzia is an excellent service provider who knows his customers and goes the extra mile to make sure they are informed during the service process and know their options. He is always positive, upbeat, and friendly, which is a big help especially when dealing with the inconvenience and stress that goes along with having a car out of service. Over the past 11 years, I have dealt with other Volkswagen shops in the area, but Tony is the reason I consider Park Cities VW my first choice when having any service done on my New Beetle TDI.

Lgekiere

Jun 9, 2012

Joe Luna made my experience very easy and pleasurable. He gave me exactly what I wanted and when I wanted it everything from my trade in to his follow up has been spot on.

mattrivera77

Jun 9, 2012

Very easy transaction, sales person was very professional! This is my second vehicle purchase at this dealership and the service is outstanding. Would recommend to anyone.

fernlake11

Jun 8, 2012

I took my daughter's 2005 VW beetle into Park Cities VW to have it serviced. I was preparing the car for sale. I also needed two hub caps and some touch up paint which I ordered from the parts department. Rachel Lapino was my service representative and handled my contact with their department well. She gave me good advice while emphasing the recommendations their tech had made. When she found out I was selling the car she informed the used car dept. and they also gave me good advice. Rob Mills in the parts dept. was also very nice and helped.

mjhoov

Jun 8, 2012

I really appreciated the "no" pressure sales and everyone at the dealership was friendly and up front on our purchase. I will go back to this dealership to buy again even though I live in OK.

slanteyedorange

Jun 7, 2012

As Always Tony has gone above and beyond himself. He noticed that my tires were wearing funny even though they were only a few weeks old. He had them balanced and my ride runs like brand new! Little things like that go along way with a customer. I have even told people that I may get a better deal on a Volkswagen at another dealership, but I will always buy from you because of the "After" customer service that I receive.Tony is a great asset to your customer service department.

VWDriver5

Jun 6, 2012

The teamwork and coordination of personnel at Park Cities VW provides a sense of seamless customer support. Personnel listened to my concerns and tailored their offers and suggestions to accommodate my circumstances and put me at ease. Any ruffles I generated were elegantly smoothed out in a personable manner with courtesy, respect and professionalism.

bose1022

Jun 4, 2012

I give the higest rating possible to this dealership as my family and I were treated well by Steve Wyatt. He was well knowledged about the car that we were interested in and we didn't feel uncomfortable or pressured under his care. We had a choice of going to two other VW dealership that was close to us, however Park Cities VW, advertised the best prices. The purchasing of the car took less time than expected and everything from financing to drive out went smoothly. We were happy with the purchase price of the car. I would recommend Steve and the dealership to anyone that would be interested in a VW.

Jeremy.King

Jun 2, 2012

Friendly, fast and convienent service. Clean welcoming facility and the employees were professional. I appreciate honest work and integrity, Robert presented himself very well and did not leave me with any questions.Nice work,Jeremy King

MattmFoster

May 30, 2012

I had an absolute amazing experience working with the Park cities VW dealership. Not only did they offer me the best price on my Jetta in the metroplex, they also treated me fair on my trade in and worked with me so I would be able to use my truck one day the next week to move some items. They responded quickly to any questions I had, and did not pressure me in any way to get the deal done right then. The finance team also got me an amazing APR and was extremely helpful. This was by far my best experience with a dealership in the state.

smithdowler

May 30, 2012

Myron and Matt were laid back, friendly, welcoming, willing to go to battle for me and very knowledgeable. Best car buying experience ever I highly recommend buying a car there.

chewiebaer

May 29, 2012

Can we say TDI. i was against buying a diesel at first, but, my boyfriend showed me the difference in cost per gas vs. mileage. him being a diesel mechanic helped. but this is off topic, joe was phenomenal, just phenomenal. my next car, my friend's next cars, hell, even one for my dog, all are comin' from that guy.

drew75204

May 29, 2012

I was fully expecting to have to leave my car overnight but the service team was lightening-fast in getting it done within MINUTES! Rachelle was super-friendly and always kept me updated on the progress of the service being done.

kwdallaskid

May 29, 2012

great sales person, was fun, down to earth, non-agressive and easily relatable. gold stars all around. this was my first time in a VW dealership to purchas a car, and think it will be my first of many purchased.

malger

May 27, 2012

Matt Bond was great! Very attentive and awesome customer service. He was able to find the car we wanted and worked with us to make it happen. We will definitely use Matt again!

dmiller231

May 26, 2012

I brought my daughters Jetta in for the scheduled appointment for the 60,000 mile service. Greeted when I walked in the service department, and helped right away. The car was finished in a few hours, and I was called to let me know it was ready. Very professional staff. Car was newly washed and cleaned when I picked it up. Racheal Lapino was very helpful in assisting me in getting a price for a part that I may purchase in the future.

masumit

May 25, 2012

They took care of my car very quickly even though my appointment was made that morning. The service adviser was very friendly and explained what the problems were and how to fix them very well. I liked him not pushy about fixing everything at the same time. He was very understanding and suggested me the future services very well. And addition to that he called me when he promised to do so. I have taken my car to your services since I purchased my car in 2003. The service department have been improved so much I think. Keep up the good work!

mtk1977

May 25, 2012

Went in with a lease that was about to expire and Joe helped me get into a new Jetta! Simple, easy process. I would recommend anyone to Joe!

Nonna50

May 25, 2012

My last car from PCVW was not a good experience. I wish I had known Myron and Pete before!!! I knew that what they were telling me was the truth and I trusted them. This was THE BEST car buying experience I've ever had!!!!Deb Love

revolver1109

May 25, 2012

I initially called to inquire to about a black CC, I didnt ask for a specific salesperson simply the internet saled department. I was then transferred to Olivier who told me yes they did have the black CC. Seconds later my phone rang and in the confusion of giving directions to my mother (who was with me) I missed the call whic was Olivier telling me that they actually did not have a black CC but did have a brown CC and it was a sport. He was very apologetic and concerned that we drove to the dealership under false pretenses. It was a welcome surprise to hear a salesman comment on not wasting someones time, we (my mother and I) immediately felt comfortable with Olivier and the dealership. I did in fact buy the CC sport. Olivier was a blessing when it came to the details of the deal, no back and forth and no BLUE SHARPIE all over the sheet. I told him what I wanted to pay and he worked it out for me. I LOVE my car and I will definitely buy from Park Cities Volkswagen again as long as Olivier is my salesman. :)

candyw76123

May 24, 2012

Olivier made the buying process so simple from start to finish. He's very friendly and takes the time to listen to exactly what you're looking for and why you're there. Oliver is a lot of fun to work with and has been so quick to respond any time we've had a question since leaving the dealership. I'm loving my new Jetta and he helped to make it possible.

Naveed11

May 22, 2012

Really simple easy and not so complicated. Giving the best deal and best situation for us to accept and handle the price and negotiation of the car.

wfraser1

May 22, 2012

The service department is organized, friendly and very professional. It is my opinion that my vehicle experienced a first class VW service 80 k maintenance effort with a few extra items that I requested. They were careful, thorough and told me about all the charges before the vehicle went into the service area for its work. Mike Hart went way beyond the expected to take care of even my most trivial request and was very detailed oriented. He checked with me and discussed the status of the work whenever it was required including calling me on my cell and emailing me with updates. I definitely recommend this service group. Pricing of the work was not low, but if an owner wants first class certified service from trained VW mechanics, I'm pretty sure this is the place to bring your car in the Dallas area. I did not inspect the certifications of their mechanics, their training program for their mechanics, nor am I aware of what their post work quality control checks arein the garage. However, the overall impression is one of cleanliness, orderliness and professionalism in the front area of the service group. Such an impression, in my experience, along with the service representative's attentiveness, extends into the service bay area. The vehicle was delivered back on time and they dropped me off and picked me up in a VW dealership van at my office. This group, and Mike Hart, one of the service personnel at Park Cities who handled my car's service, are excellent and I recommend them.

Jvmcgowen

May 21, 2012

Went in for oil change and detect why engine light was on. They Made sure I was able to go back to work after my visit. Kept me updated during the process. Very friendly.

agithens

May 19, 2012

Very painless process. Joe and the whole team put together the best deal possible, and never felt like I was being pushed. I shopped around eight dealers, and they were the most responsive to my calls and emails. Half of the eight never even called me back. I would buy here again.

dbriseno

May 17, 2012

Thanks for your help with my car. Unfortunately all the oil leaked out on my way down to San Antonio. I was able to make it to a VW dealership and contact the shop manager back at Boardwalk. All the costs were covered, but I do not think synthetic oil was used for the change when it was redone down here.This is the second time the oil filter was not put on incorrectly causing me issues. Good thing I was in a city with a dealership and that my motor did not get damaged (as far as I know)Service reps at Boardwalk were super friendly though, its just poor work done on the vehicle. I have had other work done on the car such as my breaks and boots, which was questionable. The rear of my car now makes a jingling noise.

susandoehling

May 15, 2012

What can I say about Olivier but AWESOME! His "fun atmosphere" and sincere nature was the main reason for our making a decision on that date. We appreciate everyone who worked so hard to make this purchase a reality for us.P.S. HEe also gave me a sweatshirt and keychain so anyone who reads this, "don't forget to get yours, too"!!!

william7757

May 14, 2012

Excellant service. Shop manager took vehicle for test drive with me and was able to get a good sense of the issue. At the end of service the mechanic also took a test drive with me for my satification.

gringo_star

May 12, 2012

Always great service, always helpful, friendly and knowledgeable staff members. Work is always completed in a timely manner and my car is always returned clean!

hendricks85

May 12, 2012

This place was great! Brice May helped me finding a new car. Everybody was very nice, laid back, and answered all my questions. They did a great job showing me all my options and letting me choose the best car that fit all my needs. This place understands what customers need (and what they don't need), and they did a great job listening to me. This was a great experience and I couldn't be happier with my GTI. Great people, great service, would highly recommend! Make sure to ask for Brice May or David Haggler, they're awesome!

Kaye Davis

May 11, 2012

I called late Friday afternoon to see if I could get an oil change. Mr. Fruzia immediately told me to come in and it would be taken care of. He is consistently friendly, professional, and prompt in having my car moved to the service area. Mr. Fruzia keeps me informed of any and all progress if I am waiting for my car, and is quick to inform me if there are other mechanical issues to be addressed. Pricing, time frame, and any other questions I may have are quickly answered by Mr Fruzia. If he does not have the answer, he will find out and let me know promptly. He is a great service representative.

sunshine.doran

May 11, 2012

Joe did a great job of sticking up for me and getting exactly what I wanted in a vehicle. I am very pleased with my experience!

sessiosa

May 7, 2012

This is my 3rd visit to the dealership in less than 6 months. I will say that if it were not for Chad Wheeler working things out for me, I might be more questioning. He has been so understanding, keeping me informed on the progress of my car, making everything as affordable as he was able to for my repairs. Chad will always be my go-to-guy at Park Cities Volkswagon.

caroljill

May 7, 2012

Quick efficient service! Very informative representatives. My car was taken care of quickly and in the amount of time promised. Chad kept me informed of the service needs and time frame.

Anna1201

May 1, 2012

Fantastic experience at this dealership, no hassle! I got a great car at a great price! My trade-in value negotiations were painless and perfect. I will recommend Joe and his team to all my friends.

carrie.tullos

May 1, 2012

I was so very pleasantly surprised that VW Service had the ability to see me on the spot to help me with my headlight. They were so nice and efficient, I was in and out in less than a half hour. The service department is the main reason I returned to purchase 2nd VW from Boardwalk/Park Cities on Lemmon in Dallas. Customer Experience extends to every touch point/inflection point of the customers interaction cycle. Good job!

SuzanneLane

May 1, 2012

This was the best car buying experience that I have ever had. Olivier Zitoun is an absolute pleasure to work with: professional, knowledgeable, honest, courteous and funny. I would recommend him to anyone without hesitation. Just excellent!

wendylynn22

May 1, 2012

Everyone at the dealership has been phenomenal to work with. They were very accommodating, and took care of my needs as quickly and efficiently as possible. And everything was completed at a very reasonable cost. I will definitely be back!

Cbwatson

Apr 30, 2012

Brittney was great, very helpful with the service issues I had. She went above and beyond, will definitely be requesting her next timeI come in for service!

Mudhen

Apr 30, 2012

I went in with certain parameters to buy a new car. Olivier satisfied my questions and pricing and I left in one visit with my new Jetta Sportwagon TDI!

Gaguevara

Apr 29, 2012

Like the honest way of treating my time. Lou was responsive and understood that I do not wanted to play the game of the price pinpong , I told them what I wanted and we negotiate the price.Expedite and fast service in the finance, no push to get more services on my car.I was expecting a vw courtesy item (key chain or something) since the passant car key came only with the simple metal ring but that's ok.We bought a routine from vw Richardson and they gave us a vw key chain so I was expecting the same.

andrea6346

Apr 28, 2012

I had a great experience with Mike he was very polite and even explained to me what services needed immediate attention and why. He was happy to answer any all questions I had without making me feel like I was just another customer.

b10ftus

Apr 28, 2012

Reid was extremely friendly and helpful. He never pushed us and worked hard to get us a price that worked within our budget. My wife is thrilled with her new car.

rachelbrown3

Apr 26, 2012

Joe was very friendly, straightforward, and easy to work with. We gave him our price and he made it work for us. I love my new Jetta!

aserda

Apr 25, 2012

Olivier made the process easy and I appreciated him keeping me under my time constraints. This was my second time to purchase a car from Park Cities VW and I will continue to use PC VW as my dealership of choice.

cbarron

Apr 24, 2012

Chad Wheeler was so friendly and helpful. He answered all my questions no matter how small. The shuttle took me back to work on the day I dropped off my car quickly so I didn't have to miss work. Chad contacted me with repair status, warranty status & rental car approval right away. They had my car over the weekend & it was ready on Monday afternoon. Chad informed my that my care was covered under warranty so I didn't have to pay out of pocket. Once my care was ready for pick up they sent a shuttle for me during my lunch hour. Service Advisor Robert Craft made sure to help get my paperwork processed & last minute questions I had answered. I love that I didn't have to sit around forever in their lobby or miss a day of work for these repairs. Everyone at the service department are so friendly & I would highly refer anyone to go there for repairs to their VW.

basarcenik

Apr 23, 2012

I have taken my 99 Jetta there for 3 or 4 occasions for minor repairs. They are super-friendly, courteous, and fast. Lots of amenities like shuttle service or free rental car, free car wash, very nice waiting room, etc.However, the prices are through the roof as you would expect from a dealership (you can expect to pay AT LEAST 5x more than you would at a neighborhood mechanic).

Jcup2306

Apr 23, 2012

This was my first experience buying a new car and the whole team made it pretty pleasant. There were some points where I was waiting while they dealt with other customers, but overall I got a great deal and great service.

mholliday

Apr 23, 2012

It was an overall great experience buying my new car from Joe. He was friendly, helpful and very patient thru the whole process. i would recommend to anyone I know buying a car for Park Cities VW and from Joe.

Tadlong

Apr 23, 2012

Had a very pleasant experience. My salesman Joe Luna was friendly, but not pushy. New his product well. Whole process was easy and done quickly. Was not sitting around waiting and waiting. Got my price, financing was easy. Was impressed how quickly I drove off in a new car!Would highly recommend this dealership!

eli916

Apr 21, 2012

I had a used car that was about to go out of factory warranty. I went by to see if there was anything I needed to do before cycling out of warranty, and they found that one of my major services had not been completed, which would cost $$ if I weren't under warranty. In just a few minutes they had me all set up to leave the car there, have the work done under warranty, and got it back to me the next day. Everyone was helpful, friendly and informed, it was a great experience!

emarieg

Apr 21, 2012

Joe Luna was kind, knowledgeable, helpful and laid back. Most dealerships and salesman force a 'high-pressure' sale, which is such an insult. Joe was refreshing and professional.

laureng0306

Apr 21, 2012

My car had to go in the shop the afternoon the tornados hit Dallas and there were no cars to be found with any of the rental agencies. Tony went out of his way to get a vehicle for me with all of his connections and the following afternoon I had a car.Tony stayed in contact with me on the cost of the repair and the amount of time they would have the vehicle. There was also a part that was purchased by another shop that was unable to be used and Tony made calls getting the part returned to make sure the guy got his money back which I think is awesome!

brianhewitt

Apr 20, 2012

I have had a couple of scares in repair costs, but these guys have always provided me with exceptional service and worked out all of my warranty claims. I've had about 10k worth of work done over the past 2 years with an out of pocket expense of about 700.00. Even after Dave left, Robert took me on as a client and provide me with great insight, and service. Prompt updates on repairs, timelines, help with rentals or loaners, you name it. I can say that this dealership provides a lot better customer care for me with a preowned 10 year old Jetta, than my roommate gets with his 80k M3 just a few blocks down the street. It's kind of awesome to hear him say that I am more taken care of than he is.

MelissaBTS4

Apr 20, 2012

Amazing, easy, fun experience leasing my new 2012 EOS from Park Cities VW and Olivier. Easiest interaction ever leasing a new vehicle and I have owned a few cars. Thank you Olivier and Park Cities, you will be highly recommended by me and my partner!

swenbil

Apr 19, 2012

I found a couple of used cars that I was interested in and called on Friday morning to ask if they were in stock. Spoke with Olivier who was very helpful. Drove down from Lewisville and test drove both cars. After test driving a Honda, Olivier arranged for me to test drive a Prius that was being inspected by mechanics and then assisted in getting my trade-in appraised. He kept me informed of progress during the entire process and we completed the deal within a couple of hours or so. Matt was very helpful in arranging financing through my credit union and again when redoing the financing after the weekend when I decided that I would prefer to keep my trade-in rather than trade it. He had everything ready to go when I came in on Monday to resign the paperwork and I was on the road again witin the hour. I am so grateful that I was able to keep my trade-in after signing the deal on Friday. My wife loves her Prius and I am enjoying driving the car that we were going to trade-in.

slaterowens

Apr 18, 2012

Oliviier was great! I worked with him two years ago when we purchased our first Passat, and I came back to him when I knew I wanted another. He is just incredibly friendly and like family to me. I recommend him when you visit the dealership!

Monty61

Apr 18, 2012

My experience with Volkswagen has been great they really worked with me in the budget that I wanted to stay within. Mr. Wyatt knows my name and understands what I am looking for in a vehicle and works with me. He is a good sales person.

vwforus

Apr 14, 2012

This is my second car from this dealer and I will definitely go back or recommend friends and families. I like their approach to customers. Thanks...

nofgolf

Apr 13, 2012

I live in Mansfield about 1 hour away . Checked online for a Volkswagen Routan.Found one in Dallas at Park Cities.Called talked with Olivier Zitoun ,what a great pleasure.A very smooth ,no hassel transaction.Could not be happier with purchase!!!!! Thank you very much Olivier.

fulbrit1

Apr 13, 2012

Bought the VW beetle new from Park Cities and have been bringing it there for all servicing except one the entire time I've owned it. If I did not consider the service department exceptional, why would I drive out of my home area (VW dealership located approximately 5 miles away from residence) to have services performed? Duh!

Stephenj88

Apr 12, 2012

The car buying experience has never been pleasant, but after working with Olivier my whole view on the experice has changed. He was a great help during the whole process. The thing I liked most was he was very honest from beginning to end. I will be going back for future cars, and tell all my friends about park cities vw!

Lutherpee

Apr 10, 2012

Outstanding service. Robert kept me informed. My car was delivered to me when promised. The entire experience went very smooth. Robert's professionalism and knowledge was impressive. I have been a VW customer for many years and people like Robert is the reason I keep coming back.

ericaryshelle

Apr 9, 2012

This was my first car buying experience and it went way better than I had expected. Joe Luna was extremely helpful with explaining everything to me, he was also very patient. The whole dealership was very wonderful, I have already reccomended.it a.friend.

jmalinovsky

Apr 9, 2012

Olivier was a pleasure to deal with and meet. I found a car I liked on Wednesdayand by Friday we had a deal worked out. I am five hours away and he was willingto work with me and meet me on a SUNDAY! He was very honest and made it veryeasy to purchase the vehicle I had been looking for. Thank you again Olivier!

Johnrjacobus

Apr 7, 2012

Olivier could not have been more help. His straight forward approach helps get the situation moving while letting you know he is doing his best to get you a good deal. Being a first time car buyer i needed a team that would be able to explain exactly how the car buying process works. Olivier and Pete Hodges (sales manager) we're very informative walked me through the process steb by step. I give Olivier, Pete Hodges, and Patrick Carroll (finance) five stars and would recommend them to anyone in need of a vehicle.

awofford

Apr 6, 2012

Mr. Wyatt and the Park Cities staff were very helpful in getting me in a new car.The best thing I like about Mr. Wyatt, he was very knowledgeable on helping me build a better credit rating and setting up my Iphone/Ipod sync on the new car.Parkcities Volkwagen is a dealer that I would advice my family & friends to shop for a car. I would only pirchase Volkswagen and purchase them for Parkcities Volkswagen.A. Wofford

CEssary

Apr 4, 2012

I first came to Park Cities Volkwagen after a bad experience elswhere. From my very first visit 2006 to my most current, a week ago, I have never been disappointed in the service of my vehicle or how I was treated by the staff. I have before and will continue to go out of my, if necessary, to use Park Cities VW because of the exceptional service I consistently receive. Can't say enough good things about it.

Jessicajoneswilliams

Apr 4, 2012

Tony was so wonderful and patient while my car stayed in his garage for 5 weeks because of state farm. I look forward to seeing him again for service, very friendly.

jlkams

Apr 2, 2012

I have never had a better experience in purchasing a vehicle. It was extremely easy and strait forward. Israel was very helpful and was there even after the sale. I will be sure to go to Park Cities VW first the next time I am looking for a vehicle. I absolutely love my new Jetta TDI. I got 43 MPG on my first tank of diesel and that was mostly around town.

mikul69

Apr 2, 2012

After attending the Dallas Auto Show, I stopped by Park Cities Volkswagen to simply pick up a brochure to see some of the options that are available on the 2012 Beetle. Noble Seely was kind enough to give me a brochure and invited me for a test drive. I was blown away with the test drive and the fit and finish of the Beetle. Noble was amiable and did not exert any high-pressure salesman tactics. Additionally, Israel Velasquez was kind enough to help me gather some information and David Hagler went above and beyond and found me the exact car I wanted from a dealership in Temple, TX. Finally, Matt Hewison made the document process quick, easy and far less tedious than deals I have done in the past! Hats off to this great crew at Park Cities Volkswagen.

rnj77

Apr 2, 2012

Reid is a great guy, he helped my fiance and I find the vehicle suited us the best. From helping us find the vehicle to getting the price tharpt fit our budget, he was there every step of the way, even though we had kept him there until 10 at night. Again, great guy, awsome staff at the whole place. My fiance and I both love the car, and they made it to where it is something that we can handle financially.

sks98

Apr 2, 2012

My sales experience at Park Cities was by far the best car buying experience I have had to date--thanks largely to sales rep Olivier Zitoun. There is no question that I will go back for my next car (though I expect it will be a while, as much as I love the new CC I purchased!) I actually accompanied a friend for a test drive, and Olivier dropped everything to assist her (without an appointment). During the test driving experience, I became very comfortable with Olivier and trusted that he really had my friend's best interests at heart in helping her choose the right car. I had considered buying a new car for some time, and my positive experience watching Olivier work with my friend helped me to decide that this was the time. Once I decided on the car (which was pretty simple once I drove the CC), Olivier, Pete, and the rest of the Park Cities team walked me through the process seamlessly. I was happy with the price and the whole experience was very pleasant and educational. Both my friend and I walked out that afternoon with new cars. I could not be happier with my new car, and I will refer everyone I know to Olivier when they are in the market for a new car. His focus on getting customers into the "right car" at the "right time" (for them) shines through and is very reassuring for a buyer who is considering making a significant investment (and who is a bit skittish about the car buying experience).

msvolks

Mar 31, 2012

Mr Luna These...Words describes YOU!!from the First day I pulled up on Park Cities parking lotGreat!! Greeter!!Works HARD!!Awesome!!Thanks!!Ms FW

msvolks

Mar 30, 2012

Mr luna...Thanks!! soooooo much for everything From the beginning to the END!!!YOUR THE BEST!! keep up the Good work!!GOD BLESS!!Ms Williams

deanjf1

Mar 29, 2012

Great team there At Park Cities, Oliver very helpful. Thanks for my new car! Excellent service offered 3 year all maintenance included.If you need a VW - go here!

Kroblin

Mar 29, 2012

I flew in from out of state to buy a car here. I big risk but these guys were great and a lot better than the people I was dealing with back home. Olivier picked me up at the airport and made sure the whole process took as little time as possible. Matt in finance was quick reasonable and professional as well. I am generally not a fan of car dealerships but these guys are different.Thanks!

DallasK

Mar 27, 2012

Easy to schedule a service, very friendly staff. The service was also done in a timely manner. I will continue to use this Dealership again.

JacknDave

Mar 26, 2012

The buying experience was just what I wanted. We were there for only 2hours and it was all done. It was the right car for the right price. They even went the extra mile to get a better finance rate. Good job by all!

jchawkes

Mar 26, 2012

I had been thinking about trading in my Suburban for something a little smaller, most likely a minivan. After searching around, I had decided on a VW Routan. I was hesitant to purchase a new one because I have 4 young boys who like to get things dirty. I happened to locate a Certified Used Routan online at Park Cities. It was exactly what I was looking for. After several days of communication and working around our schedules, my husband and I were able to head down during our lunch time. Olivier was ready as soon as we pulled in. One test drive and we were sold. We were able to get exactly what we wanted for our trade in, and the interest rate we wanted as well. Everything went so smoothly and we were able to be done very quickly so that we could head back to work. I loved how everyone seemed to work together and there was no running around to "talk to my manager". I am in love with my Routan and cannot be more thrilled at the ease of this process. Thank you Olivier and the whole team who worked with us! Matt and Jonna Hawkes

EhendricksNew

Mar 25, 2012

A few years ago, I went in for service on my Jetta and I left in a used Touareg. More recently, I went in for service on the Touareg and walked out with a new Passat. David doesn't let more than an hour pass before he returns a voicemail. Pete's attitude is excellent! Steve made the process smooth and easy. They are a great team.

mcmorrison

Mar 25, 2012

I walked into Park Cities VW at about 6:00pm, straight from a construction job site, and I wasn't as cleaned up as I would have liked. I was met by Evan Doan, while I was looking at a few different vehicles. He was immediately helpful and friendly. He was able to answer all my questions about models, options, and pricing. I ended up purchasing the vehicle I wanted, and was able to get the interest rate for my loan finalized at about 3 percent less than was estimated. Evan, Matt, and Pete were all very helpful, efficient, and pleasant with the transactions. They stayed at work until after 9:15pm for the delivery of my new Jetta Sportwagen TDI.I had researched all the VW dealerships for pricing and inventory in the DFW area, and found Park Cites to be comparable. Once in the store, the price and options for the vehicle I was interested in were better than expected.I could not be more pleased with my experience with Park Cites VW and their staff.

mcastro66

Mar 23, 2012

Excellent service!!! Steve is great and very flexible. I highly recommend Park Cities Volkswagen. They will match the price that you want. I love my new Tiguan and the service that it has.

chrisk1

Mar 22, 2012

Olivier is a very good salesman to deal with at Boardwalk. Everyone was really nice. This is the second time I've bought a car from Boardwalk. It's the main reason why I am a repeat customer. My entire experience this time was great. I had one little concern and they quickly fixed the issue immediately. They gave me a good price for my trade in.Customer care is a VERY important thing with them. I have another experience from January of this year that definitely made me a repeat customer. I had an 2006 Volkswagen Jetta TDI that needed a brake job and the 50k maintenance package performed. The gentleman that was assigned to me went above and beyond what was required of him. He was able to get me a loaner car for the day. He could have easily had me rent a car to save himself some time. He didn't, he went out of his way to find a loaner car for me.Having said that I will say this about the finance guy in the RICHARDSON Boardwalk Volkswagen dealership. Everyone else, especially the salesman, was very nice and professional. This is from my car purchase in June 2009. He is still working there to this day. (How I have NO idea. My opinion, he should be fired IMMEDIATELY) I bought an used 2006 Volkswagen Jetta TDI. Due to who my employer was he said that my interest rate would be 13%. Only because of my EMPLOYER, not my credit score (above 650). I called him on this as bull. I got the interest rate dropped to 7.99% How can someone have a clear conscious about doing that to a customer? There are a lot of people who he has obviously taken advantage of over the years. I will tell this story every chance I have about him SPECIFICALLY until he is no longer working for Boardwalk. Everyone else I have dealt with at Boardwalk, at both locations, have been great. I do need to add that the finance GENTLEMAN at the Park Cities location was very nice and professional to deal with. It's only the finance guy at the RICHARDSON Boardwalk Volkswagen I am saying this about. (Sorry it took me a week to post this Olivier!)

rquinones

Mar 21, 2012

I went in for a routine service but had questions about getting a new lease. Everyone was super helpful, professional and knowledgeable. Excellent follow up.

shelbyholt12

Mar 21, 2012

When I started looking for a new Jetta, I began my search with Joe and never looked back. He went above and beyond to find the car with all the amenities I desired for the lowest possible price. He put in the extra time and took calls after hours to answer any and all of my questions. In the end, Joe found me the best possible car and I am absolutely thrilled with his service. Not to mention, he is a great guy and was a blast to work with. I would definitely recommend Joe to anyone looking for a new or used car!

annieallred

Mar 20, 2012

This was my first time to buy/finance a car and I had a very pleasant experience. The sales rep I worked with was very friendly and helpful. The finance person I worked with went over and beyond to get me the lowest interest rate possible and actually gave me tips on how to improve my credit score for the future. I would definitely recommend this dealership to someone especially if they are a first-time buyer.

jo1975

Mar 20, 2012

Great service! Everyone is kind and helpful! I have had to come in quite a few times for different issues on my vehicle and each time the folks were helpful and the service was great! They got thru the work as quickly as possible and with professionalism! I worked with Brittney Dunham this time around she was a pleasure to interact with and very efficient!

flytoskylb

Mar 18, 2012

I went to the lewisville volkswagen first, and they charged me very high price with several additional fees. park cities volkswagen deleted all of them without trying to ripping me off. The final price we get is GREAT!

els1377

Mar 17, 2012

Great service....Steve and his sales manager were very helpful. Great experience we did the whole deal online which was great for me saved me time!!

halcyon27

Mar 14, 2012

I stopped by Park Cities on my way to look at other cars. I had always liked the Passat but never driven one. Joe showed my a variety of 2012 Passats and was very helpful and never pushy. Honestly, the customer service being so great at VW made me decide not to even continue to the other dealers. Joe and Matt were great and I highly recommend them to friends and family.

mirrorball2003

Mar 14, 2012

I went in not intending to purchase that day. Myron was great to work with and listened to the things I cared about in features. They had a car on the lot that met my needs exactly. It was raining, so Myron brought the car up front for the test drive. At the end of the purchase, he actually parked the car inside for me to drive out without having to go through the rain.Matt made the purchase very easy. We discussed options to purchase and his recommendations were honest and helpful.It was a great experience at Park Cities VW.

kapllani

Mar 13, 2012

It was my first car ever and they were real professionals. They helped me finance it and I highly recommend this dealership if you want to buy a Volkswagen in DFW. Great experience!

kaycep

Mar 13, 2012

About 2 or three months ago I started thinking about trading my Jetta in and I sent an email and was contancted within 30 minutes by a sales associate. Super nice guy and I decided to wait. This past weekend after creatively packing my car full of items and dog It was decided that I really needed a larger vehicle. I purchased the Jetta at Park Cities and was so happy that it was a no brainer to go back. I called on Monday morning and spoke with Oliver. I explained that I wanted a Tiguan and if he could make it work for me then I would come in on my lunch break and trade my vehicle in. Well, Oliver did it. He called me every step of the way and finally called and said these are the terms we can do if you give me an hour I will have everything ready. I showed up and was greeted by him and he was very sweet. He had the car out front for me to drive. He walked me through the vehicle and then we were on the tollway. Fell in love with the Tiguan and so we went back. I was in and out of the dealership within an hour. I can not remember my finance manager I worked with's name but he remembered me from before. It had been 3 years and he is still at the same dealership. I am on my 3rd volkswagen and this is my second purchase from Park Cities. I have sent a few friends over and they have the same experiance that I do each time. Even my service rep is amazing. I have had him for at least a year. Everyone is so great and the dealership manager should be proud of that team. You can tell that everyone there loves it.Brovo Park Cities Volkswagen and thanks for all your help Oliver!

jaiminparikh

Mar 12, 2012

Transparent, helpful, customer focused, truthful and honest. These guys know how to sell cars and win customer attention. Awesome team of people Park cities have.

Patrice5520

Mar 12, 2012

I'm not sure if I love my new VW CC that I purchased yesterday or my sales advisor Oivier more! I don't know where they found this lovely gentleman, but he originally spoke to my husband as I thought I was shopping for a Passat. Olivier sent him home with all the information and said "this guy is unbelievable...no big sales pitch, no pressure. Olivier just wanted us to get the car we though we wanted at a great deal and NO hassle. I phoned Olivier on Friday and asked if we could come test drive the Passat. I found out later it was his day off! Olivier took his time with us, allowed me to drive the Passat, the Passat V6 and we were down to choosing a color... I happened to wander by a CC and fell in love...yet another test drive with Olivier sitting in the passenger seat telling me about this dream car. I couldn't sign on the dotted line quick enough. Olivier is genuine, fascinating, charming and knowledgeable...never what you expect when you visit a dealership. I can't recommend him highly enough if you want the perfect buying experience. In fact, everyone we met at Boardwalk were top notch professionals. This is my first new car in over 20 years and it will not be the last I purchase from Olivier and Boardwalk Volkswagon. This was a dream come true and an experience I will never forget! Cheers to Olivier Zitoun. Thank you for going over and above... Patti and Roy Crane

smchenry

Mar 9, 2012

I visited the dealership as my back door would not open and my air bag light was on. I called the repair costs in to the warranty people and they would not accept it. I called Boardwalk back with this information and they took over. They were able to deal with the warranty people and have my repairs done and on time--no out of pocket charges to me. They were very professional and courteous to me and made sure to leave me a voicemail with up to date details as to when my car would be ready. I would definitely recommend Boardwalk Park Cities VW. Good job.

tacodelitewestplano

Mar 7, 2012

I went online and looked up volkswagen dealerships and came across Park cities volkswagen.I called and Israel Velasquez answered the phone,immediatly I knew I was talking to someone who was very familiar with a volkswagen. Over the phone I told Israel I didn't want to waste my time or his and that I was looking for someone with experience.Talking to him a little more I realized Israel was knew what he was talking about,so I decided to make a trip to Park Cities Volkswagen.Well the rest is history....once I got there I met David Hagler, his manager.They both were very helpful and professional and made my buying experience a success! As a buisness owner myself, I know the importance of customer service.They both did a great job and all I can say is, "I'll be back!" Thanks Again! Javier

Surprise

Mar 6, 2012

I was treated like my time was important with no unnecessary sales tactics. They listened and that is what made the deal happen. The car was a surprise 25th anniversary gift for my wife so it had to be spectacular. I bought her the 2012 Passat TDI SEL Premium. She absolutely loves it. Thank you Joe Luna and Park Cities for making this the best and the most seamless car purchase I have made in the past 28 years. You have earned my respect.

sreiman13

Mar 5, 2012

I went to Park Cities Volkswagen and am the new proud owner of a 2012 golf. As soon as i pulled up, Olivier was there to greet me! They already had the car i wanted to see pulled up and waiting for a test drive. Olivier was outstanding and very helpful. But everyone, from the big boss man down to the finance office were all very kind and made me feel confident in my purchase. Park Cities offers outstanding customer service, value, and quality cars. I am looking forward to doing much business with them in the future.

garyworld

Mar 5, 2012

We came to Park Cities VW several months ago while looking for a new car for our daughter. While we did not buy a car on that visit we were impressed with our sales adviser, Oliver Zitoun. When we resumed looking for a car for he,r we chose to drive 45 minutes to this dealership even though there was a VW dealership in the town where we live. We were impressed with the "no pressure" demeanor, courtesy and respect we were given during our initial visit and wanted to return here where we knew the actual sale would be hassle free and speedy.. We also appreciated the way in which he included our daughter in the process. He made it a priority to ask her opinion and explain the vehicle operation to her. She felt very important and we think it will help her to better realize the responsibility involved with owning a car. We reached an understanding on a fair price very quickly and had a car in less than an hour. Oliver made special efforts to get our "additions" to the car completed while we went to lunch. It was the quickest car buying experience e have had in 29 years.

dkingc

Mar 4, 2012

On February2, 2012 I dropped into the service department of Park Cities Volkswagen after an engine warning light activated on the dashboard of my Jetta Sport Wagon. I asked Service Representative Tony Fruzia if he could work me in as I was free that day and he got right on it. I was warmly welcomed and he kept me updated every step of the way until the repair work had been performed and I was on my way. I have always received outstanding service from this dealership and in fact Tony commented on my low customer number when I checked in. I mentioned that I bought my first Volkswagen there back in 1978 when the dealership was known as Economy Volkswagen. I have had a succession of cars maintained by this dealership in all the years since and have the satisfaction of knowing that they are professionally maintained by VW's best support staff. I have enjoyed driving Volkswagens with their German engineering and will continue to do so knowing I am in good hands with Park Cities Volkswagen and Tony Fruzia. Many thanks for such a positive service experience.Best regards,Donald K. Cowan

jegchachi

Mar 4, 2012

It was a great experience and the purchase of my new VW eos did not take as long as expected. Price for my trade in and my new vehicle was settled on rapidly. In addition I was able to borrow the VW eos go to lunch and think about it before I had to sign my paperwork!!!

jimwylie

Mar 3, 2012

Although the wait for my new Passat TDI premium was longer than expected (not the dealers fault), the experience was totally better than I expected. Myron (sales) was very helpful getting to know all of the bells and whistles of my new car. Matt (financial officer) helped me obtain the best financing. Thanks guys!!!

melissamcollins

Feb 29, 2012

I completely enjoyed buying my new Tiguan for my daughter. It was a surprise for her and the guys at Park Cities VW did all they could to help me pull it off. The car buying experience was the best I have had (and I have bought cadillacs, Lexus, Toyota, Porsche, to name a few). The team I worked with were superb. They filled all my needs in securing this car at the best price, the best interest and took very good care of me and my 79 y/o mother who was with me at the time. In fact, my mother is probably buying the EOS-trading in her baby-the mercedes!thank you Park Cities VW foer everything so far and I will be seeing you again.

rocha

Feb 29, 2012

The personal is very clear and honest at the service department, they explain what are the options you have and let you make an informed decision about your car.

AshkNess

Feb 28, 2012

VW & Steve Wyatt were very kind and easy to work with on my lease turn in/purchase. They worked hard to satisfy my needs without making me feel pressured. I would recommend Park Cities VW to other consumers.

mayocrum

Feb 27, 2012

they where amazing to work with. great customer service. i was very happy with the outcome and love my new car. i would definitely recommend them . great experience!!

wes1214

Feb 27, 2012

My daughter was driving our VW Bug and began to smell gas. She thougth it was the truck ahead of her. By the time she got home we could see/smell gasoline coming from the front right side of the car. This was 5:15pm - we took the car to your location and were relieved to hear you still had mechanics on duity. They pushed the car into your garage and we were told there was a hole in the fuel line. You had the part, performed the necessary mechanics and then proceeded to wash the car to help eliminate the gasoline odor and gave us back the car.Your Team is AWESOME! Thank you for consistently exceeding our expectations.I wish I could remember the name of the peson who helped us. This is the second time I have been helped by him and he has been truly wonderful - he completed the paperwork for the past two times I have been in to see you, so it should be easy for you to find.We will be back!Mary Pat Sullivan

MargaretBoling

Feb 25, 2012

Steve is the best ever sales man. He is very knowledgeable, no pressure, and personable. He is my sales man for life...........if w/ Volkswagen.

Allison63

Feb 24, 2012

These 4 guys are the dream team of Park Cities! Each guy provided superb service in each area of the car buying process. David as my service advisor was great...I can thank him for me driving off in a new 2012 Passat! Who knew that getting a tire patched would lead to a new car! :-) David introduced me to Peter who was fabulous as the sales guy. Peter listened to what I wanted and kept the whole buying process short & sweet & to the point...greatly appreciated!! Again, Peter took the time to compare prices, made sure I was comfortable and took the time to introduce me to the latest Bluetooth technology. Patrick as the finance manager also kept the process short & to the point and I didn't walk out there wondering if hidden fees were going to show up somewhere. Olivier as the client advisor took very good care of me getting my stuff out of my old car & into my new car, making sure I was happy & set to roll. All four guys were fantastic...each one listened to what I wanted, made sure I was comfortable and certainly made me laugh along the way. Excited about my new car & happy about the overall car buying experience! Thanks!

aahorner

Feb 22, 2012

Park Cities Volkswagen is great to deal with! They meet all your needs and more. They go above and beyond to satisfy their customers. The service department is very kind and helpful. VW is understanding and willing to do whatever it takes to keep you from being inconvenienced. I highly recommend PC VW!!

steverc

Feb 21, 2012

Came in for a used car, left with a new car with ZERO Hassle! I got a great price for both the car I bought and the car I traded in, although I had no plans to trade in they offered a great trade in value and made it all too easy to do anything different. A side note: I never buy brand new cars I find the financial loss of driving a new car off the lot to be too much for my wallet. None the less they gave me a deal I couldn't refuse. Our sales Person Israel Velasquez was VERY laid back and very easy going. I didn't experience any high pressure sales tactics, although he was able to get us to drive a new car when we had been looking for a used car. I went along with it as it was the model and transmission type I was looking to test drive and buy used.After driving the brand new Jetta, I said I liked the car. He suggested we let him get us a price on the new car and see if he could make us a deal. I was surprised to find that he was able to closely match the price of a used Jetta I had test driven at a competing Toyota dealership on a brand spankin new one. Then he got us a good value on the trade in we had no plans to trade in. Plus we got to pick all the options, colors, etc that we wanted. Turns out they didn't have the color option combination we wanted in stock but had one brought in from another store 2 days later. When we picked up the car we found a few added features they threw in that I wasn't expecting! I couldn't have been more pleased. Israel also explained all the features and probably did quite a bit of his sales pitch post sale since we didn't give him much of a chance during the sales process. By the time we left the stereo was paired with my phone and every question was answered. I wouldn't expect every purchase made there to go as smoothly and as well. But even if it didn't I'm sure it would be a good experience.

kr00zn

Feb 20, 2012

They were very easy to deal with and worked very quickly to get me the car and price I wanted. They beat the competition's offer and had the model I wanted with the color combination I liked.

Domindallas

Feb 18, 2012

Went in worried because of a check engine light was on. Robert met with me without an appointment explained everything that was going to happen that day, and got me a shuttled around while my car was worked on. Dropped of the car at 1 and was able to pick it back up by 5 no hassles and no surprises.

sspruill8

Feb 17, 2012

I came into the dealership with no appointment as I could not forsee a bad battery coming and Ted let me know right away the cost and approx time it would take to complete the assessment. I expressed I was on a very tight schedule and he completely understood and got my car back to the mechanics to replace the battery and reprogram the car. He was extremely helpful and understanding and got me back in the car repaired in record time. Ted is wonderful and I highly recommend him for any services one might need to your VW.

gavinlarson

Feb 16, 2012

I visited Park Cities / Boardwalk VW to look at a Certified Pre-Owned GTI. The sales representative I dealt with was Olivier Zitoun. He was very friendly and helpful as I checked out the car, and then he left me alone to decide for myself whether I was interested in the purchase (the absence of high-pressure sales tactics is a sure way to make me return). I eventually decided to enter into negotiations, and both Olivier and BJ (manager) were respectful, reasonable, and helpful throughout the process. Since taking delivery of the car, I've had a couple of dealings with them, and they continue to make me feel comfortable about my purchase. I buy a lot of cars. Of 10 or 12 vehicle purchases I've made from dealerships, I can honestly say that only two of them were pleasant experiences...this being one of them.

KellyMeal

Feb 16, 2012

I came in for my 40,000 mile service. David and the service team were quick and courteous. As always service was great, it is nice to be valued as a customer.

TimStout

Feb 14, 2012

I had to write and post this because the degree of service I encountered at Park Cities VW was really impressive. I could tell that they're really making an effort to be customer service focused - it shows! Everyone was very friendly and very helpful, but beyond that they really seemed to have my best interests in mind rather than just their bottom line. I've been to dealers for repairs before and always dreaded it because I anticipated having them once again tell me every last little thing they found that they said needed to be repaired urgently whether it really did or not. Well at Boardwalk they weren't that way at all. In fact they looked to be trying to save me money. They looked for efficient solutions to my auto breakdown and were able to fix just what really needed it. That is SO appreciated. They did a fantastic job, were great at communications, and my car even came back freshly washed. It was a great experience.Thanks very much!

tstout

Feb 14, 2012

David was awesome. My comment is for the pricing. I think it is ridiculous that you charge your customers $119.95 for a oil change and tire rotation (10k mile service). That is what BMW and Mercedes charge! I can tell you that I will not be bringing my car in for routine maintenance when I can get an oil change and tire rotation for $30.

vaishuvj

Feb 14, 2012

Oliver Zitoun was very helpful to us in the entire process of purchasing our Routan minivan. He is very experienced and knows the process very well. He made the car buying very easy for us. We were in and out in an hour.

ellington.barb55

Feb 12, 2012

I was received at the dealership warmly and allmy needs were tended to. Everyone was very friendly and willing to help. Overall it was a wonderful experience!

chandon37

Feb 9, 2012

The entire experience at Park Cities VW was great. The customer service of both Pete Hodges and Olivier Zitoun was amazing. They answered all of my questions and made me feel very comfortable. They were both honest and up front about everything in the deal. I would recommend Park Cities VW and both Pete and Olivier to any one looking for a car. Make sure and ask for these guys. I got a great car, got a great deal & couldn't be happier. Great experience!

bhinkley1209823490

Feb 8, 2012

I like to know information about the car, financing, etc prior to going to the dealership. Most places make that like pulling teeth, Olivier made it very easy on us. I knew everything before going to look at the car, we were in and out in less than an hour. Will definitely get my next VW from here!

susang922

Feb 7, 2012

Steve Wyatt was very easy to deal with and very informative and I was comfortable with him. He spent a lot of time showing me everything on the CC. David Hagler was also very nice - however - I think the price for my VW Passat should have been higher as I kept in a great condition and it had low mileage, so I was disappointed in that part of the transaction. However, I was kind of expecting that. Bottom line -I love my new car and will look forward to using your service group - since I now have an extra year on my warranty!

ggough85

Feb 6, 2012

Our family had a wonderful, efficient and highly satisfying experience with Olivier Zitoun, Olivier was a refreshingly candid, engaging and helpful sales advisor. He connected with our young kids and helped them feel at ease with the whole car buying process. My wife felt like her time and opinions were being respected. And I actually enjoyed the car buying experience. A FIRST!

kwpirkle

Feb 6, 2012

Great employees. Ver friendly atmosphere. Attention to detail first rate. Explanations of needs complete. The only thing I couldn't get done during my recent visit (10,000 mile service) was a "computer reset" that would have helped with mileage, performance, etc. I did not have the two hours to wait for this VW proposed update. Other than that, Park Cities Volkswagen is the best dealership we have dealt with. We started with Metro VW in Irving, but knew we found our Eos's home on our first visit. Unfortunately our first Eos was totalled out when an absent minded driver ran a light and we hit him broadside at 35 to 40 MPH. My wife and I were lucky that all airbags and restraint systems worked perfectly. We were so impressed, we went back and got our 2012 Eos. What a car, what a dealership.Kenny PirkleJan Hawkins

ctrotter18

Feb 5, 2012

Great Dealership - not too pushy or forcefully - very fair price for my new car and quite professional while giving great customer service. Steve Wyatt is my boy!

jeckha

Feb 5, 2012

This was the most pleasant car buying experience we have had. There was no pressure and everyone seemed to be working to get us the deal that we wanted. Everyone we worked with was honest and explained everything to us. The sales manager kept us informed about the length of time we had to wait for our trade-in to be appraised and apologized for the length of time it took. In the end, we got the deal we wanted and felt like we walked about much less stressed than the previous times we have bought a new car.

Jmcanamar

Feb 5, 2012

It is a very kind and friendly dealership, and are always at your service for any question or concern. I am really happy with my car as well as the people who are at service.

Lauren Kopp

Feb 5, 2012

To begin with, Myron was extremely helpful over the phone, not to mention how friendly he was when we actually arrived. There was no big sales pitch, no pushiness, only valuable information and friendliness. Working with Myron was a very comfortable and easy experience, making buying a new car very pleasureable.

renhart1

Feb 5, 2012

A few years ago, when there were a limited number of diesel Jettas available and the demand was huge, other dealers were marking them $500 to $1,000 ABOVE retail. Park Cities was not. Guess who got our business for life? Who knows my car better than me? No one. I like that they respect that and listen to what I have to say. As long as they treat me with respect as a valued customer, they will continue to get my business. Their goal is to make things right -- happy cars -- happy customers.... :)

Ianaman

Feb 3, 2012

Olivier took our call initially and was very helpful in describing the vehicles he had available that met our criteria. We scheduled the appointment, and he even took the time to call us in advance of the appointment to let us know that one of the two cars sold to make sure we still wanted to come in. When my wife arrived to test drive the car, he was very accommodating and went out of his way to make sure she took the time she needed to feel comfortable with it. Then, when the horse-trading started, he was very up-front about the process, and my wife felt very comfortable the whole time. After the sale, there was a very small chip in the paint. He came in on his day off to make sure the car was taken to the paint repair shop and got it touched up, even though he was sick! I recommend working with Olivier highly.

Jbrian7

Feb 3, 2012

Is was quickly in need of a new car. Reid was the first one out the door to welcome me and was caring but not pushy. We met on a Saturday and he very efficiently followed up with me Monday to check on the progress of my situation.He was great through the whole process and I plan on recommending Reid to my friends who love my new car!

kacijenkins

Feb 2, 2012

Very easy to work with. Would recommend them to anyone looking to buy a car who is looking for an easy/stress free experience. Would definitely buy a car from here in the future.

tangelz

Feb 2, 2012

I just bought my first brand new car from this dealership. Joe Luna made the entire process so easy! He was very friendly and efficient. As soon as I told him what I was looking for, he found the exact car for me. I really appreciate excellence, and I think that Joe exemplifies that. I definitely recommend this dealership and Joe Luna to anyone looking for a great car.

cklaudt

Jan 31, 2012

professional and helpful from start to finish, willing to work with me and my husband in a timely manner, convenient location, look forward to going back for service, love my new car!

FWBuyer88

Jan 30, 2012

First of all let me say that Olivier Zithoun was so wonderful to work with. I cannot begin to say how accommodating, straightforward, genuine he is to work with. This was my first car buying experience and within five minutes of talking to Olivier, I felt completely comfortable and at ease. Before talking with Olivier I had been working with another VW dealership and did not have a good experience. Olivier at Park Cities is how car buying should be. This is the BEST customer service I have ever received; I will recommend Olivier and Park Cities VW to anyone and everyone.

CShanklin

Jan 29, 2012

Olivier was great. The best car buying experience I have ever had and I am close to 60 years old. Olivier was extremely knowledgeable about the vehicle, friendly and very accommodating. I would definitely recommend Olivier to friends and family and the car dealership too. Everyone that I came in contact with was friendly and helpful.

lmetts

Jan 28, 2012

I feel very comfortable at this dealership and particularly with service advisor Robert Craft. I trust Robert's analysis and advice. I generally wait for my car to be serviced (I live outside the service area of the courtesy van), and Robert has always given me an accurate estimate of the time it will take. The quality of service has been top-notch, as far as I can tell, and Robert's advice and help has always been spot-on.

Tkryzer35

Jan 28, 2012

This experience was once again, easy and done with class. 3rd VW purchased here and Olivier made the car buying experience a perfect one. Olivier took care of all the details and ensured that we were taken care of from the minute we walked into the dealership. The experience could have been better.

Niccie

Jan 26, 2012

I love my new Tiguan & working with Joe. He is fun, helpful and knows everything about the Tiguan & the high tech blue tooth/ navigation system.

vemerson

Jan 25, 2012

Mr. Elsea was professional, friendly, and very helpful in the service department. He took time to explain the situation to me and was very helpful in expediting the service necessary. Will use this dealership for all service needs.

gigibecker

Jan 25, 2012

The service technicians are always EXTREMELY friendly and respectful of my time whenever I need maintenance or repairs on my 2009 Jetta. This past visit I just had an oil change and some minor repair work and I was out of there in 1 hr! And that even included a car wash! The facilities are nice and they offer free wifi (albeit it's a little slow). Every service tech consults with me before they perform any unexpected repairs and are always clear with me about future work which needs to be done. Lastly, one time I dropped my favorite earring down a narrow gap between the driver's seat and the middle console (poor design flaw) which I could never retrieve after many attempts. I pointed this out to David Elsea (must have been last year) and he crawled in my back seat and worked on retrieving that earring for 15 min!!! And he got it!! These guys are great!

ccowles

Jan 24, 2012

Boardwalk VW has always done an outstanding job for service. When you bring the car to the service area, it is out of the elements and you a greeted by a servce advisor. Ted Jacobs has worked with me twice now with my 2006 Jetta and has always listened and given the repair needs with explanations. I like straight forward news. Knowing that it gets fixed right the first time is important to me. Great job to the crew at Volkswagen.

HazelM.

Jan 23, 2012

Park Cities Volkswagon was the best experience I have had at any dealership. Friendly service and most importantly I didn't feel I was getting ripped off. I typically go to Hiley Volkswagon where they were charging me for service that Park Cities told me was covered under warranty. Park Cities attendant, Ted, was honest. Honesty goes a long way in my book. I will recommend all my VW driving friends to Park Cities.

tdmiller66

Jan 23, 2012

Robert and his team really helped me out with my repairs on my Jetta...while in for routine maintenance an issue came up that would not have otherwise but covered under my warranty. But they extended a good will warranty to me and saved me lots of money - which I REALLY appreciated!

Ashly20112012

Jan 22, 2012

found them disrespectful and unappreciative to my time. It was a very bad experience, and I am not planning to be in this situation again.

mcrum

Jan 22, 2012

i had a great experience all the way around. olivier was great to work with and meet all of my needs. i would recommend him and the delearship .

mdurbin12

Jan 21, 2012

I know tha I can count on good quality service with Park Cities VW. Tony is prompt about returning phone calls and cares about addressing the customer's concerns.

cityviolet

Jan 20, 2012

Excellent experience. Reid was a pleasure to deal with. I had already done quite a bit of "homework" on line so I knew what I had in mind. No one pressured me and everyone was very forthcoming with all my questions.

jfairchild3

Jan 20, 2012

This was by far the best car buying experience I've had. I'd recommend this dealer to any body. Thanks for a great transaction!

earlew

Jan 17, 2012

My Passat suffered a severe malfunction and was towed to Parkcities on Lemmon. Tony worked with the service tech and with me to solve the problem and to keep my expenses within reason.

gscloud

Jan 16, 2012

David Elsea genuinely cares about his customers. He did an outstanding job of keeping me informed a helping me consider the the options and I would bring my Jetta to him for all of my service needs if the cost was reasonable.I had a check engine light (CEL) on and a few recall items to repair. Exhaust Pressure Sensor B was the cause of the CEL. The part was $96.00 but labor & tax was $170 for what should have been 15 minutes of labor. The part is easily reached and replaced by disconnecting 3 screws, 2 small hoses and quick connect electrical plug. Should have been $50.00 or less in my book

vm1073

Jan 16, 2012

Great Service in a timely manner! I needed a rental and that was easy to be taken care of as well. Everything was done sooner than expected!

quickrating

Jan 15, 2012

This was my second time leasing a vehicle from this dealership and it was a friendly and quick process. They do a great job of walking you through the process and keeping you in the loop.

whunter

Jan 15, 2012

Had a great buying experience. None of the haggle, just straight to the point. I was debating between the VW CC and the Lexus IS250. In the end, the VW was the way to go. The price was much more reasonable and better gas mileage.

Burkecaton

Jan 14, 2012

Steve was a real pleasure to work with. Extremely helpful throughout the entire process. We were very pleased with the overall experience and would recommend to anyone. Steve worked with us to get exactly what we wanted. He really went above and beyond explaining everything and making sure we were making the right decision all while being extremely personable. Love the car and experience. Thanks. Burke and Avery Schultz(soon to be)

rotoruda

Jan 12, 2012

Steve Wyatt from Park Cities was great to work with. Steve is a no pressure sale person and is very easy going. Listen to what you want and explains everything in detailed. We are very pleased with our experience and would recommend Steve Wyatt and Park Cities Volkswagen.

gl08816

Jan 11, 2012

I will not buy a vehicle from this dealer. I don't know how this dealer received 4.9. It was the worst dealership experience ever! The salesperson, was very friendly and answered all the questions. I had a good time until his manager showed up. I asked him to appraise my car because I was going to use the trade-in value as the down-payment. The Salesperson told me that he could only offer less than half of the bluebook value. After about 10-15 minutes of negotiation, his manager showed up and mocked me for no reason. He asked questions like "did I offered too much for your vehicle?" Or "Am I offering you too much cash?" I really didn't like his sarcasm. He asked me same questions more than 5 times. I waited him to stop but I don't think he knows when to stop. He was repeating same thing in a sarcastic way over and over until I walked out of their building. I have never dealt with an unprofessional jerk like him. I would never treat my customers like this. I hope he knows that the sarcasm comes from the anger. I don't know what made him angry. I feel sorry for the salesperson. The reason I gave this dealer 1 rating is because of his manager.

mbuller

Jan 10, 2012

My service rep was Tony Fruzia, who always goes the extra mile to provide helpful and sincere customer service to me. He does what it takes to make sure I am satisfied with and informed about the service. Though I have dealt with many good service reps over the years, Tony is by far the most outstanding rep I have had there.

AB1978

Jan 8, 2012

Olivier was very professional and it was a pleasure to have him assist me in the purchase of my new Passat. His extensive knowledge of the vehicle helped me understand how to operate my navigation system and the blue tooth voice activation feature.

brogers2988

Jan 8, 2012

Walking into a dealership to buy a car alone at 23 is a scary experience! I spoke with Reid late on a Friday night and came in Saturday morning. Everything was enjoyable and simple from the test drive all the way through the financing process. Thank you so much for making it so easy!

jarieves

Jan 8, 2012

I loved my car buying experience at Park Cities Volkswagen!! Olivier was so helpful from the beginning to the end in purchasing my 2007 Beetle Convertible. I can honestly say it was the most fun I've ever had buying a car! I would also like to thank Matt for being so careful to explain the financial end.

Tomhill

Jan 7, 2012

Good Morning Folks!!Just a heads up..........Mission Accomplished!!I think as much as its been a proven chore to accomplish stress free air travel these days, and its always been equally difficult to complete the process of purchasing a new or pre owned vehicle. A vehicle that would most of all provide a safe and reliable source of transportation for our family members without additional or unwanted cost.I think we all understand the importance of good customer service and how that remains to be the key to a successful business. Be it a proven fact that air travel is the source of much unwanted stress and cost while for me looking for the perfect vehicle for one of my family members is equally unpleasant.While operating under extreme and often unpredictable environments. The most popular question that remains is how do we limit this stress for our customers? How do make the experience pleasurable and a memorable? And one and most important....... How do we keep them loyal?Answer: You treat your customers the way I was treated during my pre owned car buying experience from the fine folks at Boardwalk Volkswagen and especially a gentleman that I could tell has much experience in the business Mr. Myron Marcyniak. You also team up with a power buying financial group that truly does have you and your families experience as their greatest interest. I will always refer potential customers to both American Airlines Federal Credit Union and to Myron Marcyniak at Boardwalk Auto Group.I hope that everyone that chooses to fly American Airlines is more than satisfied with their choice in air travel as I am more than satisfied with my decision to choose Boardwalk Volkswagen for my car buying experience."This week I was made to feel especially appreciated from the most important people in my life........my family".Thanks to everyone who help make this a positive and also a most memorable car buying experience!

patty241

Jan 6, 2012

We want to really thank you for making our experience so comfortable and pleasant.All the team are professionals! We will be back and we will recommend you!! :)

smanzuri

Jan 4, 2012

Olivier was very professional and very helpful. I really enjoyed my experience at the dealership, would recommend it to anyone. I never felt pressured at all.

cduncan11

Jan 4, 2012

My experience was very seamless, smooth, friendly and I felt I got a really good deal. Myron was very helpful and great to work with.

dessie garcia

Jan 4, 2012

Everybody is very nice at Park Cities VW, especially Mr. Fruzia (Tony). He help me out every time I take my beautiful Beetle for service, he knows what has to be done, I dont have to worry. I trust him and the guys at the Serv. Dept. they are the best; and about Custumer's Protocol? I give Mr. Fruzia an A+

HollowayB

Jan 4, 2012

Olivier is super friendly, looks after customer well after the sale of the car. Dealer and sales staff go the extra distance to make sure the customer gets what the came for and leave happy.

johnson.cm

Jan 4, 2012

Olivier Zitoun's friendly demeanor made us feel comfortable and at ease the minute we met each other. The level of customer service he conveyed was unsurpassed. He explained each process clearly from directing the test drive to explaining the paperwork. It's obvious he truly cares about making sure his clients have a merci beaucoup car buying experience. Thank you, Olivier! I LOVE my new Passat!

mcwesson

Jan 4, 2012

From the time we arrived at the dealership, Joe greeted us with a ton of enthusiasm and willingness to help. He was very knowledgeable about the vehicle that we were interested in. He made our car buying experience very pleasurable and we found everything that we were looking for. We would definitely purchase another vehicle from him and refer anyone that we know to him. Thanks Joe for putting us in the vehicle that we have been searching for and for going above and beyond to make sure that we were happy with our choice.

mrich

Jan 4, 2012

Joe Luna was great to work with. He did a tremendous job through the entire sales process. The whole experience was easy and efficient. I feel I got a great deal on a great car.

brooks.j

Jan 3, 2012

I just purchased two vehicles from Park Cities Volkswagen, one for my mother and one for myself. We did a significant amount of research among the manufactures. Once we narrowed it down to a manufacture, we visited multiple dealers within the Volkswagen brand in our area. We did a substantial amount of research on the internet as well. Most of the dealers didn't have the exact vehicles we wanted.Of all the dealerships we visited, Park Cities Volkswagen had the best customer service in the Dallas-Fort Worth metroplex.Our Sales Representative, Olivier Zitoun, exceeded expectations. He was there when we needed information and had questions, he left us alone when we needed to discuss things in private. We felt secure and comfortable in the negotiations process. He worked diligently with his sales managers to locate the vehicles we wanted and helped us negotiate the best car we could get while maintaining the price point we wanted.We ended up financing the vehicles with Parkcities Volkswagen. Their rates were substantially better when juxtaposed with various banks and credit union rates we secured before we started shopping.Matt Hewison, the Finance Manager, made the financing process transparent, simple and easy to understand.We purchased an extended warranty and maintenance package. I did not feel like we "got sold" on the deal. The package was worth the extra money. Considering the interest rates we were getting, we were able to spread out routine maintenance over life of the loan, reducing future, unexpected, out-of-pocket expenses.I will be referring friends, family, co-workers, and colleagues to Park Cities Volkswagen.

blustrk7

Jan 2, 2012

Everyone at the dealership worked to make sure that I got a good deal & was happy with my new car. I am also pleased with the follow-up I have received thus far.

Brunois2

Jan 2, 2012

My wife and I were very enthused with our purchasing experience. Mr. Zitoun is very knowledgable and easy to negotiate with in purchasing a new vehicle. Thumbs up to you sir!!!

Patricia Martinez

Jan 1, 2012

Being attended by Olivier was surprisingly pleasant, I say this because usually is a pain dealing with car salesman. He showed professionalism, honesty and charisma throughout the transaction and made my partner and I feel at ease while making the buying decision. If only the car dealerships had more Olivier's I believe they wouldn't have to worry about reaching their monthly quota and satisfied clients like myself.Merci beaucoup Olivier!

tokyoGTI

Dec 30, 2011

I agree with all of the other comments here regarding Olivier... it was a very pleasant, informative sales experience. He was very knowlegeable of the products (I purchased a GTI, but also looked at a Touareg for my wife) and conscientious about making sure we got the information that we needed. I would definitely recommend Olivier and Park Cities VW to others.

Dallasguy

Dec 28, 2011

Where can I start this was my best experience ever in buying a car and I am 45 years old and bought plenty of cars need a car go see Olivier and he will not pressure but help you make the right decision for and you family. His boss Pete Hodges is just same. If you going buy new go there it's a 5 star experience amongst all of those crazy "other dealers" in Dallas .

data3282

Dec 28, 2011

I have been a Honda customer for almost 20 years. My lease was up and quite frankly stopped in with my partner to look around and possible consider a Volkswagan as I have rented them while on business trips. What lead to the sale was the approach of Olivier. He was genuinely concerned about my needs and desires in a new car. He asked questions to understand my needs instead of plowing forward without any regard to getting to know me. (This practive always turns me off). He explained all the options of my possible choices, then at the end made sure I was making a good decision. I felt very comfortable in my decsion. Pete also helped during the process. As I firmly believe in teamwork in business I was impressed at the professional respect they offfered one another. Olivier has a very appropriate sense of humor which made an otherwise tedious decision fun. When I left I felt like I could totaly call him if I had any challenges. Your team at this dealership is a keeper. Fun, professional and INFORMED ABOUT THIER PRODUCT!!! Thanks for a great experience Olivier and we will be back.

volkswagen123

Dec 27, 2011

Olivier at The Park Cities Volkswagen was wonderful! We came in looking for a car for our two new drivers, and he made sure to tell us the truth! We could tell he was interested in making us happy and not just making a sale. He showed us whatever car we wanted, explained the features, and let us test drive them. His enthusiasm made the experience even more enjoyable. When we asked specific questions, he made sure to give us the right answers. Safety was very important to us, and he made sure to show us all of the wonderful German engineering in these great cars. It is a great dealership and I would recommend it to anyone! Thank you so much!

Tchester

Dec 25, 2011

Jarrett was excellent to work with. He worked very hard to find the exact car requested and then came back with the price asked for. I didn't have to haggle or go back and forth. He made the car buying process very fast and enjoyable. David and Matt were also great to work with and very informative. I would highly recommend doing business with all three.

beetlelover2222

Dec 25, 2011

I came to Volkswagen to purchase my second car and received amazing treatment and service from Olivier Zitoun. He may be the sole reason I tell friends and family about Park Cities Volkswagen. I really appreciated his attention to me and my families needs and I could tell he wasn't just another salesman , he really cared. I will recommend Olivier and Park Cities Volkswagen to many people from here on ought. Thanks.

cmykel857

Dec 22, 2011

I had just been in a car accident and needed to purchase a new car. I had recently had a previous purchase with VW park cities and had an excellent experience. Reid Ryan was excellent in getting me set up, questions answered, and back on the road again. Thank you for all your help!

newVWowner

Dec 21, 2011

First time buying a car and I gratefully had the experience of working with Evan Doan. He was professional, courteous and knowledgable without being pushy. He was able to meet my price, and then met it again once I had visited another dealership. All in all, he made my first time buying a car very pleasurable and easy!!

Peter Johnstone

Dec 21, 2011

This was our most positive car purchase experience ever. Olivier was really excellent. He I'd professional, knowledgeable and he had much of the paperwork already set up beforehand. I would completely recommend Olivier and Park Cities, this was really great. Thank you Olivier for our best experience, you were outstanding.

krathjen

Dec 20, 2011

Second new car purchase in three months and it was awesome! Olivier is great. He has wonderful people skills and makes the experience very easy. This car was for my daughters and he made them feel they were a part of the decision making process and loads of fun. Olivier is committed to customer service and I know that we have made a friend for life. My highest recommendation!

Lkh0099

Dec 17, 2011

Normally, the thought of going to a dealership or having to deal with a car salesman makes me cringe, but this is not the case with Olivier! He goes out of his way to not only make sure you are completely satisfied, but to make the experience as easy as possible. Going down to park cities is a bit of a drive for us, but anytime we need to get service on our jetta done, we make sure to go to park cities because of the great service we got from Olivier. I have never felt like he is trying to swindle us, and he makes sure every step of the way that you understand what is going on in terms of the car and it's pricing. For us he is no longer just a salesman, but a friend.

WWL

Dec 17, 2011

Very pleasant and friendly experience and I would recommend this dealership to all my friends & work associates. Sales and finance worked together and made for a smooth and efficient process.

danieleyoungblood

Dec 15, 2011

Myron was wonderful to work with, with his easy going no pressure sale style. I appreciated his patience. He took the time to make sure all my questions were answered. Thank you Myron.

Jagliam12

Dec 13, 2011

I heard this car dealership helps individual with not so fortunate credit so I went earlier today and tried to see if I could get a car. Steve Wyatt worked with me on my application and also negotiating on downpayment. He was friendly and informative. He was nice enough to keep a conversation with me while it took 3 hours to processed an application. It may took few hours to processed my application however it was worth the wait. He got me approved for a new 2012 Jetta. I would definitely recommend this car dealer and especially sales agent Steve Wyatt.

MartinC

Dec 11, 2011

Convenient location and great customer service. Sales person and manager were available but not pushy. The financial employee was reliable and represented the company incredibly well.

srivamsit

Dec 10, 2011

I had been looking for a used car for a very long time, but when I visited this dealership, Olivier made us feel very comfortable and welcomed, and I didn't have any doubt left that this was this was where I wanted to get my car. They were very patient with us and I took the car the very same day. They are very good at responding to any queries you might have with your purchase and will make sure that you are a 100% satisfied with your vehicle whether it is new or used. I thank Olivier very much for helping me get my first car !!!!

josepe57

Dec 9, 2011

Stve Wyatt was a great salesman. He was well informed about the volkswagen GTI and the Beetle turbo.It was a pleasure having him as my salesman. There was no pressure to make a deal, which made it a nice experiance.I also appreciate working with manager David Hagler. He was very patient with me in finding a car that would work with my budget.He was very nice to work with, and I am very grateful. When I buy my next VW, I will come back to this dealership.Thanks,Joseph Sorensen

evanman

Dec 7, 2011

Quick appointment same day and had the car back that afternoon. Could not have been any more efficient. Service agent called with updates throughout the day.

amymesser

Dec 6, 2011

Robert went above and beyond to help me during my service visit. He was professional, understanding and knowledgeable. My visit with him was a much better experience than last time.

annb327

Dec 5, 2011

The people in Service are always great. It's the service in back that needs improvement. It seems I always have to bring my car back to finish what should have been caught in the in first place. This time I brought it in because the radiator light was flashing. As of this morning (a week later), it is flashing again even though it was supposed to be fixed.

Mcelrath

Dec 5, 2011

David was great he was very accommodating and explained everything that was going to happen. I had a variety of items that needed to be taken care of, including body work that had to be completed at a different location and he took care of it without a hitch. He was also very pleasant to work with.

oskarin03

Dec 5, 2011

T first i was in decicion of taking the car there but it was a Great Customer service. From the time i got there, to the time i picked up my car.Will defenitely recomend to friends and family.

Lbblii13

Dec 4, 2011

This was by far the best car buying experience I've ever had! I've always dreaded having to buy a new car but this has changed my entire outlook on it. Steve Wyatt worked with me until he was able to find me exactly what I wanted and I never felt pressured because he treated me like getting me the best deal was the only thing that mattered. His customer service is unbeatable! And then David Hagler also took the time to answer my many questions about the loan and options they provided me with. They were both so courteous, friendly and knowledgable that it made the decision to buy a new Tiguan easy and fun! They both patiently worked with me until I was completely satisfied. And after the sale was completed, and even though it was past closing time, Steve still took the time to answer all of my questions and make sure everything was just as I needed before I drove the car off the lot. I will recommend the service and rave about the experience to all my friends and family! . Thanks so much for finding me exactly what I was looking for and even more for making it such a great experience!

brownchild

Dec 2, 2011

My experience with Park Cities VW was exceptional. I needed a car and Charles Lockhart found me a great car. He listened to what I needed and guided me to the best car for me. I was under pressure because my other car was totaled and I needed a car. I have bought 4 other cars from this dealership and have always been satisfied with my purchases. This is my 5th car and I am very pleased with the car. Then Matt Hewison came and told me that I could move forward with my new/used car purchase. I feel Charles and Matt really took care of me. This dealership has always give me excellent customer care. Every depatment from the receptionist, the service group, the cashier, the salesman, and the finance department has been nothing but exceptional. They all seem to enjoy their jobs and enjoy pleasing the customer. They all got the extra mile. This makes a difference in how you deal with a customer. I wish we had this group in congress. I also like their donuts. Thank you Charles and Matt. I really appreciated your support. Thank you, Beverley McClellan

hallak

Dec 2, 2011

DAVID ELSEA IS EXCELLENT SERVICE ADVISOR,WELL KNOWLEDGE,STRAIGHT FORWARD,HONEST,AND A ROLE MODEL TO OTHERS.THANK YOU DAVID AND A SPECIAL THANKS FOR BROADWALK VOLKSWAGEN PARK CITY FOR HAVING HIM IN THEIR STAFF.

nadia2011

Dec 2, 2011

Great person to work with. Very nice personality. He gave us the best possible deal.I really recommend Steve. He tried his best to find car we want it. He also explain everything related to car.

dennymathew

Dec 1, 2011

My family was looking for a reasonably priced used car for my sixteen year old brother. While searching through countless numbers of cars online and even visiting different dealers, we were not really impressed or satisfied with any of the options we saw. I came across a 2006 Nissan Altima at this dealership and when I called to inquire about it, Olivier was the one who answered the call. From going through their inventory online, I realized that this car is probably the cheapest car they are selling. However, this is where I was thoroughly impressed by the way Olivier treated my family. He showed us the same respect that he would have shown someone that was buying a new car from him. He was very upfront about the car and gave us really honest feedback. The whole process of buying the car was so hassle free. I don't know how the rest of the sales people are at this place, but I know that Olivier is definitely one of a kind. Although we were through with the paperwork, there was a delay for us to take the car home because they were doing some maintenance on it. Olivier was really professional and periodically updated us on the status of the car. He has definitely made this whole experience worry free and I would recommend him to anyone looking to buy a car from this dealership.

timcopella

Nov 30, 2011

Robert provided great service for BOTH of my cars this past week. He was not only kind & courteous, but he and the crew exceeded the time estimate given to us and got us on our way in a freshly cleaned car. I will definitely be using Park Cities VW and Robert in the future.

stepha

Nov 28, 2011

This by far was the best experience I have had buying a new vehicle, they did not attack me like a pack of hungry dogs! I got to look around on my own, and once I found the car I wanted I was in and out in 2 hrs. Joe Luna was a great salesman! Go JOE!I will go back again! Stephany

VDubLove

Nov 28, 2011

Best servcie experience by-far! I recently re-located to Dallas and made my first visit to my "new dealership" for service. Just like any transition from once home-base to another, I was hestant this staff/location would meet my needs as my former dealership had. They not only met my needs, but surpassed them! Everything from setting and confirming my appt. online, to Brittany's bright and friendly welcoming greeting, made me relieved and excited to have made the switch! She kept me informed throughout my wait of servcies being done and the timeline of completion. I not only feel comfortable but TRUST their work/feedback. I am very pleased with the customer service and efficiency of the staff. Even if Park cities is not your local/closest dealership, they are DEFINTIELY WORTH the travel!

willias9

Nov 28, 2011

You have got to buy a car here! I have purchased five other cars in my life and have never experienced the level of service I received from my salesman, Olivier or from this dealership. He was informative, listened to my concerns and made the entire car buying experience fun while never forgetting the limitations I had set. I felt immediately like I was getting 100% of his time and effort and left the dealership with his card and assurance that I could call him with any concerns or problems I may have - although I am not expecting any. However, it turned out that I left my garage door opener in the trade-in vehicle, I immediately called him and he said he would put it back for me (this was Wednesday before Thanksgiving) - imagine, when I went back on Sunday (after the Thanksgiving, so you know they were busy) - he remembered me and immediately got my garage door opener for me!You can't go wrong with this dealership or with Olivier!

cattlecrek

Nov 28, 2011

The whole experience was Great. It was easy to make the appointment, drop off the car and pick it up. The charges were explaned before they started work and then explained at the completion.

hnichter

Nov 28, 2011

We have a complicated car (Phaeton) to work on and always feel confident in the technician at Park Cities Boardwalk. Always thorough with quality of care.

jla956

Nov 28, 2011

Service staff was great but the routine service turned out to be "not so routine". The fasteners were left off of the under car shrouding and when I was about 10 miles from the dealership it came loose from the car and started dragging on the pavement. By the time I made it back to the dealership it was destroyed and had to be replaced. However, the service people took care of it for no charge and all I was out was the additional several hours I had to spend waiting. In all the years that I've used this service department I have never had a negative incident like this - hopefully it was just a one-time glitch.

adriancantrell

Nov 26, 2011

I walked into Park Cities Volkswagen for the first time ever and I was lucky enough to have Olivier as the first person that approached me!!! This car buying experience was my first one ever and I was definitely nervous from horror stories I had hear on the whole process. My nerves were very quickly put to ease as Olivier answered all of my questions, showed my everything that I wanted to see, and most importantly, made me feel COMFORTABLE! I never felt any pressure when speaking with Olivier and he made the test driving experience exciting and FUN! Olivier is wonderful at what he does and made sure he found the right vehicle for MY needs and not the right one for HIS sale!I brought my father in two days later and he was also incredibly impressed with Olivier and the service that he had provided. I got everything that I had been promised two days earlier and could not be happier with my new JETTA SE!! He even scheduled me for 3 months out to make sure everything is running smoothly with my new vehicle. Aside from Olivier's wonderful service, the rest of the staff was incredibly helpful and made the process SO MUCH EASIER than I thought it would be!THANK YOU OLIVIER AND PARK CITIES VOLKSWAGEN!

MarkFinney

Nov 24, 2011

I have to let everyone know just how wonderful my experience was working with Park Cities Volkswagon. My wife and I were looking for a new car and to get the best deal possible. I not only walked away with what I feel was the best deal on my new car, I also walked away knowing I had just received the best customer service I have ever received. My sales agent, Olivier, was one of the nicest men I have ever encountered in car sales. He was very prompt, very informative and made our car buying experience very gratifying. He went overboard making me and my wife feel comfortable with our new car purchase. As if this was not enough, the General Manager Robert Rippy, was also incredible to us in our purchase. He was extremely helpful and did a great job making the entire transaction a very easy one. We were in and out of the dealership within an hour and a half with everything completed. Overall, this was one of the best car buying experiences I have ever had. I will recommend Park Cities Volkswagon and Olivier to anyone I know looking for a new car. They were great.

roachtest

Nov 24, 2011

Reid was very nice and helped me to buy my car as quickly as possible. He also followed up and helped set up my bluetooth and satellite service. Thanks!

bgerboth

Nov 23, 2011

Park Cities Volkswagen provides excepitional service! James Harris & Pete Hodges were great to work with. This has been the best experience in purchasing a vehicle the entire staff has been great and the overall process was so quick it was amazing.Thank you for an awesome experience! Bruce Gerboth

lewiswfinley

Nov 23, 2011

I live near Park Cities VW so I decided to stop in recently to have my battery tested (2010 GTI). Sure enough it was going so Robert got my car in (on a Saturday) and replaced it since I was leaving town the following day. I waited for the repair and the waiting area is pleasant with good coffee. When my car was due for it's 30,000 mile service I decided to take it back to Park Cities. This time I made a service appointment (David was my service adviser since Robert was off that day) for Saturday at 9. It was very convenient just to drop the car off and have them call me when it was ready. The car was actually ready just after noon and I was still busy having lunch with friends!My car both times has been returned freshly washed and the work was performed well. I will be going back! Only problem is, I don't trust me around all those tasty new VWs in the showroom... ;-)

monvick07

Nov 23, 2011

David was extremely helpful and called me before any work was done on my car to give me the overall total and explaination of what needed to be done. The VW service team did a great job working on my car and now it runs great! Everytime I go to PCVW, I know that the job will be done right and my car will be returned by the time I am promised. Also, the guys who drive for the shuttle service are always nice and try to get eveyone where they need to be at a reasonable time.

lynca

Nov 22, 2011

This was the best experience I've ever had purchasing a car. Olivier was so informative. So plesant. He even came in when he was sick so I could drive the car and make a decision.I didn't feel pressured. He said he is only a phone call away and I do appreciate that. Thanks Olivier for all your help. I would certainly buy another car.

VW0844

Nov 22, 2011

Aaron was a pleasure to work with. She is honest, fair, helpful and went above and beyond. My '08 Touareg drives like an '12. Thank you!

bmarvel

Nov 21, 2011

Once again, a very positive experience. Joe went out of his way to keep us informed. One hitch: The software needed to update our Jetta's system was not on hand. He promised to call us us as soon as it arrives. Coffee and donuts in the waiting lounge a nice touch.

OK1K-1

Nov 20, 2011

Buying a car ay Park Cities VW was one of the best car buying experiences I have had. From the initial phone call with Joe Luna all the way through the financing department, everyone was very frienbdly and helpful. Joe made us feel like he really wanted our business and that the support we would want would not stop once we drove the car off the lot. Furthermore, I really felt like we got a very fair price on the car we purchased. Even more impressive was the service we received immediately after the purchase was complete. Eventhough it was after hours, Joe Luna spent the time needed with us to setup the car for our phones and other peripheral devices and walk us through all of the features that made the experience with the car even better. I would recommend this dealership and especially Joe Luna to anyone that is looking for a great car and a wonderful buying experience.

stevieray

Nov 19, 2011

If you're like myself, and hate walking onto a dealership's lot and immediately get bombarded with salesmen; then Park Cities Volkswagen is for you and I. Ask for Steve Wyatt. He's down to earth and will not pressure you with any up selling; and he'll work with you to get what you want from the dealership. Park Cities went above and beyond the call of dealerships when a misfortunate misshape occurred to my new 2012 Jetta on the way home from taking delivery. With no obligation what so ever; Park Cities came to the rescue the next day. I will return to Park Cities Volkswagen for all my service need and will return for my next new car purchase.

seanal101

Nov 16, 2011

Aaron was no nonsense and was able to keep me apprised of exactly what was needed and the timeframe in which my service should be complete. She took the time to re-schedule my shuttle pick-up time to coincide with the additional time required to complete the service of my vehicle. She was very easy to deal with and didn't pressure me with any up-selling.

brookeburnett1

Nov 16, 2011

As a loyal Volkswagen customer, my lease was up on my 2009 EOS. I had spoken to the dealership earlier in the year about trading in for a new one. I showed up yesterday after work and they knew I did not want a long drawn out process. Within an hour they had my new car and I turned in my old one! The service I received yesterday was outstanding and explains why Volkswagon has been my choice of cars for over 9 years!

cqtx1

Nov 16, 2011

My original appointment was made with Tony, but was informed that because just an oil service it would be with Brittney. Prior to her checking out my vehicle, Tony made sure to introduce Brittney to me and she displayed excellent customer service. She was extremely friendly at drop off and when my car was ready!! I can not speak of anything negative of the service or the adviser as it was great!! Thanks!

hrmrk

Nov 16, 2011

My visit to Park Cities VW started online while looking through their inventory and with applying online for credit. The process took a few days, but once I made contact again, expressing interest, Reid Ryan contacted me as my sales associate and helped me through the process of providing everything necessary to get approval. When I got to the dealership, Reid was very helpful, showing me multiple vehicles and allowing me to test drive several until I was certain which was the right one. What I appreciate is that Reid didn't try to pressure me into buying anything, but was very good at listening and allowing me space to make a good decision. Matt (and Patrick) in Finance were great. They secured me EXCELLENT financing rates with a solid lender with terms I could handle. I am so pleased that I will be back to buy a second vehicle in the next few months.

A35TL

Nov 15, 2011

I just bought a car last Saturday and Joe Luna was the one who helped me. He was very kind and knowledgeable. I was very happy with my new car and Joe's services. I definitely will recommend Joe to anybody that I know if they want to get a new car :-)

Jmcanamar

Nov 15, 2011

It was a nice dealership, people made sure we were happy with our purchase. They helped us with everything to make it all smooth. Thanks!

JOS

Nov 15, 2011

Steve was very friendly and knowledgeable. I also felt him to be much more straightforward than salesmen I've dealt with in the past. Overall, it was one of my best buying experiences.

lovelace8

Nov 15, 2011

Anthony (Tony) and Clint are THE BEST!!! I would and do highly recommend them both. I've dealt with Tony for many years now and he has always been professional, courteous and helpful. I've only recently had the pleasure of interacting with Clint, and the experience was the same. I love my VW car and wouldn't dream of taking her anywhere else and when it comes time to buy a new car you bet I'm coming back to Tony and his team at the Park Cities Volkswagen Dealership!!

ann-hayden

Nov 14, 2011

Tony was very patient, honest, and kind during each meeting. He explained every detail in full clarity. He was patient as I called my dad for advice. Tony took time to meet with my Dad and discuss what needed to be done to my car. Tony was always happy and selfless. He gave me a part that was for his car. That was such a kind and thoughtful gesture.

buckeyefan

Nov 14, 2011

Stopped into VW showroom to lease a new car. Had spoked with Olivier on the phone the previous day. The entire team was a pleasure to work with. Honest, listened to my needs, didn't force me into something I didn't need and/or want. Most importantly, they were quick, as I had some time constraints! Would definitely recommend this dealership AND Olivier to anyone looking for a new car. Also didn't hurt that he was a HUGE Ohio State fan....like myself! :) Thanks again for the experience. Loving my new car!!

caroljill

Nov 14, 2011

It was great service! In and out quickly, with job accomplished! Also helped with a loose part under the car, which was easily fixed with new screws!

ianlor

Nov 14, 2011

I started bringing my Touareg to Boardwalk Volkswagen Park Cities recently, as I had experienced another dealership that did not seem to care or appreciate the customers that it had.It always seemed like you were just another customer bringing in your vehicle for service.I was tired of being treated this way, so I looked for an alternative.I wish I had made the switch a lot earlier. My time at Boardwalk Volkswagen Park Cities has been the exact opposite of the previous dealership.I have been greeted by friendly service professionals, who are happy to welcome you to the dealership. The work has always been performed on time, and on one occasion, they gave me the use of a free loaner car, as I had to go to an important meeting. Boardwalk Volkswagen Park Cities really do understand what customer service is all about. I highly recommend this dealership.

kdt1972

Nov 14, 2011

We went in this evening to take a look at the VW Jetta - we were warmly welcomed by Steve Wyatt, who answered all of our questions about the various options. The dealership had a very wide selection of Jettas, so Steve helped us narrow down our options and we selected the car we liked. During the negotiations, Steve was always professional and explained the various options for pricing and financing. We walked out owners of a new car - honestly, we had just stopped in to browse! We shopped at several competing dealers across the metroplex, and always left with the feeling that they were playing games - not so here. This is the reason that we have rated this dealership and Steve Wyatt as a 5!

LauraBrid

Nov 14, 2011

I just bought a new car Saturday, this is the 3rd VW I buy from this dealership. I wasn't ready to let my old car go they were so nice letting me take my time, they let me drive it around one last time. This guys were awesome.Very Professional, yet very Personal also. I enjoyed my car buying experience!

riattidwc

Nov 14, 2011

By far of all the car purchases I have made both commercial and personal, Myron was head and shoulders above the rest! He explained the car, the dealership and the service area with a very reassuring tone. I wanted to do business here.

aene20

Nov 13, 2011

I went to this dealership just to look around and ask a few question about the Jetta. The people at the dealership (specially Joe Luna)were very friendly and answered all my questions about the car. Overall, I had a great experience and I ended buying a brand new Jetta.

crewtx

Nov 13, 2011

Working with Steve was great. Needless to say I'm picky and from the get go I told him I would be looking for something very specific. It took a few weeks for us to nail down a deal but Steve was patient, friendly and honest during the entire process. When I decided on the exact model, color and interior, Steve found it for me. He had the usual standard in sales - under promise and over deliver. Steve said the car would take at least a week to get delivered. So, the next day, I went in to finish up the paperwork and when I walked in, Steve said "You're car is here" He and his management team pulled off getting it here a week early which completely surprised and pleased me. The fact that he went the extra mile truly represented that he's a master salesman who gets the job done. I look forward to working with Steve and the VW Park Cities dealership in the future. Great job guys.

charliesangel217

Nov 11, 2011

My husband and I went to Park Cities Volkwagen to just browse the inventory. Myron came to the lot and introduced himself. From that point on we were hooked. Myron is a great people person. He made us feel comfortable throughout the whole process. He spent several hours with us as we contemplated whether to invest in a new vehicle. After we test drove the Passat we fell in love with it. We decided to purchase the Passat and also purchased a Jetta the same day. The finance process was a breeze. Matt was very nice and assisted us with getting our papers signed in a timely manner. After our experience today, we will be Volkwagen drivers for life. Park Cities Volkwagen is the best!!!!!!

mswilliams

Nov 11, 2011

Hello,I want to Thank Mr. Joe Luna for all his HELP.. I must say he is a Great salesman and was Very Helpful as far as the process.Ms F. Williams :-)

mrkandrews

Nov 10, 2011

Park Cities has been easy to do business with from purchase through any service visits that have been required. We only work with Ted Jacobs at the service drive. Ted has been very helpful. His knowledge of our VW and all its warranties continue to make our expreience a great one. When it's time to trade for our next VW, we'll be back to Park Cities.

Abrehm

Nov 9, 2011

My experience with this dealership was very enjoyable. I was able To get a same day appointment, and David Elsea, my service advisor, made sure that I was in and out promptly. Plus he kept me updated on the status of my car as it was being worked on. I appreciated his attentiveness.

Garlon Ebanks

Nov 9, 2011

I was welcomed to the dealership by Joe Luna immediately when I arrived. He was courteous, friendly and knowledgable of the car that I was interested in purchasing. He efficiently went through the process of negotiation and we agreed on price fairly quickly and easily. He was honest and sincere as we talk about the car and potential finance options. Definitely would recommend Joe and buy cars from him again. Patrick in the finance department was great as well. Very pleasant to work with and he got us through the paperwork quickly. Total experience with the dealership was great.

klmnrose

Nov 7, 2011

I have been to the dealership twice in 90 days. Each time I work with Robert and David is our mechanic. Again, they are the team to have. Robert is very knowledgable and insightful, not to mention easy to talk to, and David really does a great job on the car. Our issue this time was one that a lot of the pieces needed were no longer in stock, hard to get hold of, etc. I spoke with Robert and asked was there any other alternative, and he and David got together and came up with a way to work with us. The effort and time they both spend to make the customer happy and have the car fixed well really speaks highly of both of them. This is "why" I choose this dealership, Robert and David. They are good at there job on all levels and that speaks volumes for a dealership. Keep up the good work and thanks for the job well done.

sjharries

Nov 7, 2011

Steve Wyatt is a fantastic dealer, and an overall superb individual who we can call a friend. He went out of his way to get us the best price on our new car and makes himself available anytime we need him.He turned the pain of buying a new car into a easy pleasurable experience. I highly recommend him.

Kaye Davis

Nov 6, 2011

Mr.Fruzia is always cheerful and professional. He is ready to listen and provides the best service possible in my opinion.My car is ready when promised, the service advisor calls to provide an update on any mechanical and or price changes,and addresses all of my concerns about my car. The car is "fixed".Thank you,Kaye Davis (Customer since 2002)

sunchuck01

Nov 5, 2011

This may be the worst experience I've ever had with a sales person. I went in and said I was looking for a car within the next month, I wanted a sedan, preferrably smallish, or maybe a coupe. I do not know the VW line and expected him to guide me to something that I might like or better yet show me two or three from their line that I might like.After that he started with the classic - what can I do to put you in a cart today. Then he quizzed me on the VW line. I've seen commercials for the Jetta so thats all I knew of and there was an EOS beside me in the showroom. He refused to show me any other cars and said I was making him have vertigo with my indecison. I said can I at least test drive a Jetta and see if its something I might like and perhaps the Eos. He went to get keys and when he came back he said 'upper management' said I could only test drive one car.On the test drive he told me I was wasting his time so the test drive would be very short. At that point I agreed - it would be very short. He continued on and said I had lied to him and was more interested in price than performance. Coming from an Audi I diagreed and told him if I didn't like the way it drove it didn't matter what the price was. Then he proceeded to tell me what a great salesman he was and that he sold 400 cars a year, and he was the #2 salesman in the country. His approach cleary worked well but maybe not with me. To which I responded "That is because you have talked down to me since we started." To top it all off when I parked the demo next to my car back at the dealership. I got straight into my car and he got into the demo - and hit my car with the door of the demo.I was interested in a VW, but the other dealerships in the area a way out of my way. So service would be an issue. This dealership is close by so this would be the place for me to get a VW. However, after this experience it looks like I will not be buying a VW at all, if ever.

Hk_tinkerbell

Nov 4, 2011

Great costumer service, friendly sales guy & simple purchase process. Highly recommend this dealership it was my first purchase and I liked the experience and they make you feel comfortable.

katyphale

Nov 4, 2011

The dealership is conveniently located and offers transportation to and from work for customers who need the service. The work was done in a timely manner and staff was very polite.

susu_h

Nov 3, 2011

Joe Luna was great!!! We had come in earlier and were not very happy with our experience. One call to Joe later - and it was a totally different experience. After talking to him on the phone, we walked out with a new car three hours later. He made the entire experience seamless and it was the easiest car buying experience we have ever had.

David Snyder

Nov 1, 2011

By far the easiest most enjoyable experience I have ever had while purchasing a car and I would recommend this dealership to anyone looking to purchase or lease a new Volkswagen. Olivier Zitoun was honest, professional and fun to work with. He was also VERY TASTY. Everyone I spoke to was friendly and made me feel confident in the dealership. My sales associate Olivier, David and BJ in the sales office and Juan in finance were upfront and provided all the information I needed to make an easy decision. I purchased a VW Jetta SE and could not be happier. Thank you Olivier and Park Cities Volkswagen!!!

kittismith

Nov 1, 2011

To Whom It May Concern:David Elsea is an excellent service advisor. I trust his word implicily, and greatly appreciate knowing a serviceadvisor with such integrity. He is truly an asset to Park Cities, and I highly recommend his work, attention, follow-thru, professionalism and, again, integrity. Funny, turns out that a good friend - unbeknownst to me until recently - also only sees David when she brings her car to Park Cities. So, looks like his reputation is highly respected, and valued in the VW community.He deserves tons of recognition for his outstanding work. Thank you,Kitti Smith kit

MollyFeighner

Nov 1, 2011

I came in for routine service - they caught other issues and quickly addressed them with little inconvenience to me. I will continue to service with them for as long as I have my wonderful Wolfsberg!

jeffreybgriffin

Oct 30, 2011

Steve did an excellant job with my purchase of a 2012 VW Beetle. Once we had a deal...Steve was great at executing the process all the way to the delivery of my new car. It was a pleasure to work Steve.

sideniz

Oct 30, 2011

We arrived at the dealership at 5:45pm, and closing time was 6pm. Nonetheless, we left with our new car at 7:05pm. Our experience was great. Olivier is definetely special, he is extremely personable, highly energetic, empathic, sincere and humble. The parkcities VW team is just as dynamic. We left with our toureg, and unfortunately, the GPS system failed the next day. I took the car back and I had a new loaner car in 5 minutes, awesome! That day I received 3 calls updating me on the issue at hand, the car's antenna had malfunctioned. It was replaced and again I went back and in 5 minutes I had my new car back, with some added goodies: baked warm cookies and a plethora of gifts for my upcoming baby shower! Like I said, Olivier is like no other and so is his team. I would definetely recommend them to anyone, even before the gifts;-) The quick experience of buying the car was great, however, how they handled the problem was the real determinant of how outstanding this team is.

ts0022

Oct 29, 2011

Olivier Zitoun was fantastic at Park Cities Volkswagen. We walked in, he was very helpful, knowledgeable, and courteous, and we made a deal within thirty minutes. Everything was great and we're very happy we shopped there. We definitely will return there when we trade in our Jetta.

laureng0306

Oct 29, 2011

i had leased 2 vehicles from lewisville v/w and when i went to trade the second lease early the sales person tried to sale me the car at sticker price like i was some kind of idiot.reid ryan from park cities v/w contacted me and i knew my lease was close to term so we went over some numbers and we were able to work a large portion of the deal over the phone. i told him what i wanted my payment to be and what i was willing to put down. i thought i was going to get another passat and much to my suprise i ended up leaving with a cc which is the car i wanted i just didn't think i would be able to afford the payment. no only was reid and of course juan in finance so very easy to work with they went out of their way to make sure i was happy and and that i got the car i wanted. this is the first time i have purchase a car and not had to hagle and spend the entire day at a sales person running me around in circles.i will be a return customer at park cities v/w once this lease is complete and have told everyone that has seen the car what a great experience i had.

DrJekyll

Oct 28, 2011

I dealt with Reid Ryan from beginning to end when buying my 2012 VW Jetta. Although I was not buying on my initial visit, Mr. Ryan gave me ample time and attention, while never pressuring me. When discussing price on the vehicle, I told Mr. Ryan what I wanted to pay and within 5 minutes he came back with a written quote matching my requested out-the-door price (no need to haggle). I had to come and pick up the vehicle late in the evening after work, and Mr. Ryan did not hesitate to accommodate me even though it was during game 4 of the World Series. Mr. Ryan also called me yesterday (3 days after my purchase), just to check and make sure everything was going well with the car. I highly recommend dealing with Reid Ryan on any new vehicle purchases you plan to make. Without a doubt, I will be seeing him and Park Cities Volkswagen again on my next new vehicle purchase.

ShiftyKen08

Oct 26, 2011

Great dealership, great people and great service! They remind me of what made Saturn so popular - with much better cars! I appreciate the personal service and professional attitude of everyone I meet every time I have occasion to visit.

newgraduate

Oct 22, 2011

I had gone to several dealerships before walking in to Park Cities Volkswagen and not one of them compares to the customer service that I encountered. Olivier was extremely personable and determined to help me find exactly what I wanted. I walked away with a new car and a new outlook on car sale's men. I appreciate everything that Olivier did to make sure I had a positive view on buying a new car!

Jennifer Sutton

Oct 22, 2011

Tony was so helpful and kind. He is very personable and took really great care of me. He even found a piece that was cracked on my brake pump and got it back in to be fixed before I left. I really appreciated his kind treatment and knowledge and will be sure to be back.

DeeLee

Oct 18, 2011

I am so thankful that I had a dealer like Steve. I am a young woman and it is so very hard to find a caring and trusting dealer. Steve was very helpful and understanding. He went out of his way to help me purchase the car of my "college dreams". And most of all, Steve was very patient... PATIENTENCE is hard to come across when purchaing a vehicle. I have came across a lot of pushy and aggressive dealers, but Steve was more passionate and caring about making sure the vehicle meets all my needs and expectations. Steve did a wonderful job working with his team at Park Cities to put me in the car of my college dreams for the price I wanted to pay; actually better! I walked out with a better deal than I intended. My dad even liked Steve. He was actually amazed at how much Steve went out his way to put me in my 2009 Beetle.Park Cities you should be glad to have someone like Steve on your team. Because of Steve, I will be back for all my service for my vehicle.Thank you Steve and God Bless.I rank Steve over a 5, he was MORE than Great!

dlaffitte

Oct 18, 2011

I found my jeep online and went to the dealer to check it out. We were greated by Evan and asked if we wanted to take a test drive. We jumped in and I knew this was my next new vehicle. The process was super smooth and very easy. From test drive to out the door was less than two hours. They even beat my credit union rates!Easy to recommend this dealership.

fnw01dmb

Oct 16, 2011

This was by far the easiest, most pleasant experience I have ever had buying a car. Olivier was friendly, courteous and honest. I felt like everyone from David the Sales Manager to Olivier to Finance listened to me and did their absolute best to meet my needs. My previous 2 car purchases had me stuck at dealerships for an entire day haggling over every last item...and that was with a fleet programs from my employer that were supposed to guarantee prices. Park Cities VW respected my time, did not play any games and I spent maybe an hour TOTAL from start to finish. How REFRESHING! I highly recommend Olivier and Park Cities VW to anyone looking for a new or used car!!

mhmcgarry

Oct 16, 2011

Brittney and Aaron have taken care of me in the past. These ladies have a quality about them that is very mothering. That is what customers need..... we want to be taken care of. Women do this well, when they love what they do. Everyone can tell that these employees are happy employees, because they love to take care of their customers. I don't ever feel as though I am being scammed. I trust, therefore I return for service....even though I know I can get cheaper service elsewhere. Brittney and Aaron..... great job! You are invaluable assets to your team. I am an employer and manager myself so I can appreciate what you bring to the table. Keep up the good work. A happy customer,Margaret

shinbet

Oct 15, 2011

I began search for a VW jetta and contacted the dealership. Dealt with Mr. Olivier whom I found to be honest & an extremely professional representative for Park Cities Volkswagon.The vehicle I purchased was almost new, no negative suprises. Mr Olivier was helpful, knowlegable about the vehicles, courteous and I found him to be responsive in all matters of the purchase.PS: I strongly suggest Mr Oilivier as sales rep & Park Cities VW as your next stop for a car. James Gichuki

newcar2012

Oct 14, 2011

Olivier is an extremely professional representative for Park Cities Volkswagon and the Passat vehicle.He was helpful, well-informed, courteous and very responsive in all matters of the purchase.

badickin

Oct 13, 2011

Easiest and fasting car purchase ever! From beginning to end, I spent less than 90 mins at the dealership. Impressed by the Friendly and welcoming staff.

tshores06

Oct 11, 2011

Very knowledgeable and easy to work with when buying a new VW Jetta. Would recommend him to all my friends/family. Will definitely go back for my next new car.

drcurtis

Oct 7, 2011

I had a great experience there - went in for my oil change but discovered I needed two new tires due to numerous nails. Normally in this situation I would have gone to Discount Tire as the price is much better but due to circumstances of the day I went ahead and got the tires at VW.

amy1847

Oct 5, 2011

Everything about this dealership is great!! I worked with Reid Ryan, BJ and Juan Medina. They did everything they possible could to get me the car I wanted at a price I could afford. This is the second time in 6 months I have been there because my first car got totaled but I have never been so pleased with a business. When I totaled my first car, I never even considered going anywhere else because I was so pleased. It only took an hour, maybe two to have the paperwork done and the car I wanted both times.. They didnt keep me there all day like most dealers do just to have you disappointed and sent home empty handed. They do everything possible to make things work. Reid Ryan was on the ball and if I had any questions, he answered them right then or called back within five minutes with an answer. I live a ways away from the dealership and they did as much business over the phone so that I only had to make one trip and make you as comfortable as possible. They were great and I recommend them to anyone I could possibly recommend them to. I could go on and on and on about all the things they did for me.

clayjones19

Oct 5, 2011

WOW! Is all I could say. Very pleased with the service and the new GTI. I never thought I would be able to get out of my BMW 328i that had frame damage, but they managed to work a deal to get me in a new GTI! I was very cautious and skeptical of dealerships since my last visit at Southwest Kia in Rockwall. That is the place I was sold a BMW 328i that had frame damage, that was never disclosed at time of sale. I know it was my fault not asking for a CARFAX report, but why should I be the one who has to make sure that the place I buy a car from are not frauds. People should be honest at car dealerships and Boardwalk gets nothing but GOOD reviews from me, from my brother and my parents who have been going to Boadwalk for years now....Very highly recommended!!!

bdenbow

Oct 4, 2011

I had a great experience at Park Cities Volkswagen. I made my first visit about a month ago just to take a look and pick up a brochure. I was properly greeted and looked at a few vehicles and was unsure if I wanted to purchase the Jetta or Passat.

cwmyers

Oct 4, 2011

My experience with Tony was great. He was very friendly and helpful. As for my lower rating on price, paying over $1000 to fix a fan just a few months after having spent another $1000 on 40k mile maintenance was disappointing, and as a repeat customer I would have hoped for some flexibility on the price. I know that is not directly Tony's issue and shouldn't reflect poorly on him.

saccbit

Oct 4, 2011

The Service is good and fast , I do not have to drop my car and pickup up later. Everything was done in 45 minutes, I am happy about the overall experience.

Haireffex1

Oct 3, 2011

I have always dreaded having to deal with auto dealerships, car salespeople, and generally the experience of buying a car.Thanks to Park Cities VW and especially Olivier, I have had the most wonderful experience of purchasing a car ever! Olivier has changed my view of purchasing an automobile into a fun, educated, relaxed, and simple experience! Since purchasing my new Jetta from Olivier, I have been telling everyone that I know to purchase their next car or suv from Olivier. Olivier worked between Juan Medina, the finance manager, and myself to secure the financing I needed, as well as the price and car that fit my needs. I am more thankful to Olivier, Juan, and all their team at Park Cities than words can express! I love my new Jetta........it has the perfect balance between form and function!

drodeffer

Sep 30, 2011

Everyone was extremly professional and courteous. Olivier was fantastic - -his knowledge of the cars and his professionalism was a "10."We could not have experienced a more delightful transaction and friendly folks who made the buying experience painless.

maxlre

Sep 29, 2011