Cloninger Ford Toyota Scion reviews

Stephen Ashley?Donna ashley

Jun 19, 2016

Everyone was friendly and courteous just thought an hour and a half was a long time to reprogram a new key for a lost

Michelle Kuld

Jun 3, 2016

The whole process was very painless and professional; Sean did a great job of keeping me informed about the progress! I am very pleased with the outcome!!!

Mark Doby

Mar 29, 2016

Just bought a new 2016 F150 and was extremely pleased with the level of customer service at Cloninger (Lisa Reynolds and her mgr David in particular). They bent over backwards to make sure I was satisfied and I appreciate that.

james

Mar 8, 2016

Cloninger Ford service was unable to diagnose a flat tire or an electrical issue with my vehicle. This was very disappointing.

Clifford Long

Jan 6, 2016

fast and easy transaction sales team was great car was better then what was advertised... i feel luckythank you

Johnny Bruce

Jan 5, 2016

I came in for service check. No problems. I have nothing else to say.

Ken Davis

Jan 5, 2016

The service department did a great job getting me back on the road after having to stop on my way from Charolette, NC to Williamsburg, VA.

Melanie Darling

Jan 4, 2016

Great place to buy a vehicle and would highly recommend buying a vehicle here.

Richard Callahan

Jan 3, 2016

I brought in my daughter's 2011 Ford Fiesta under a recall for a transmission reprogramming and I did not have an appointment. However, the desk service clerk worked me in and the service was performed within several hours. My experience with the Cloninger staff was nothing but professional. Have a great New Year in 2016.

Jayne Queen

Dec 31, 2015

I called and spoke with Amanda Berry to request a quote on a set of Michelin tires. Not only did I get my quote, I got an amazingly great price; the installation was complete in less than 3 hours from the time I made my phone call, to the time my car was ready, alignment included!

Mark Gridley

Dec 31, 2015

I've always brought my Toyota vehicles (1 Camery 2 Tacoma's)here, the service is great. The staff is serious about their service. Julie sees me and always addresses me with respect and urgency to get my vehicle serviced. When they address you by your name BEFORE you tell them then you know they care about their customers. Thanks for taking care of my family as well as our vehicles.

Richard Huneycutt

Dec 31, 2015

The service dept. was very busy, and it took a little longer than I expected, but I was satisfied and will return for Toyota service! Tanks!

Daniel Castillo

Dec 26, 2015

Very good service, the service reps are very good.

Kenneth Sell

Dec 22, 2015

Diagnosed a rather odd problem very efficiently. Had parts ready when I returned.

Deborah Kurfees

Dec 21, 2015

Toyota TacomaTook a whole lot longer than what I was told it would take

Michael Shell

Dec 21, 2015

Greater ice writer was excellentat service writer. She was excellent

Nancy Spry

Dec 21, 2015

10,000 Service, car inspected, people very friendly and helpful - great customer service - this is my third Toyota purchased from Cloninger and I have never been disappointed.Thank you,Nancy Spry

Michael Moore

Dec 20, 2015

Yes they have been very nice. They where a little busy so the service was a little slow, but fine. The nice personality was very nice. My car was ready and on time

Sandra Williams

Dec 18, 2015

My trip to dealership,as usual was great. I love the coming to such a positive and clean energy. The service staff is always great with everyone.

Mary E (David P. Nelson, husband

Dec 11, 2015

Very positive. Donny Yost is the best. David P, Nelson

Ralph Baker

Dec 9, 2015

Quick and efficient service...everything was fixed correctly and everyone was courteous and helpful!

MARY ANN NELSON

Dec 8, 2015

The car had a serious problem...the computer went out that controls acceleration, etc.The part had to be ordered. In the meantime I was provided with a rental car and the cost of having the car towed in. It was appropriately fixed and I am now happily drivingagain.Donny Yost, the service underwriter was most helpful. He arranged everything and calledme when it was finished. He is a valuable asset for the dealership. He (they) get an A+ from me.

Peter Bourque

Dec 8, 2015

It was a good experience. They had a nice waiting room, good TV and good coffee.

David Willingham

Dec 7, 2015

Don is always great to deal with. He keeps me coming back for service needs. Maybe he needs a raise.

Ken Stutts

Dec 7, 2015

Donnie Yost-Service Advisor, is the reason I continue to come back to Cloninger Ford. He stands for Integrity and Trust. He is a People person, not just with me, while waiting others get the same Friendly and Knowledgeable service. Donnie is a man of his word, not too many in your arena.Ken Stutts

Deborah W Johnson

Dec 2, 2015

Have a 2010 Toyota Camry. Service at Cloninger is always fast, friendly, professional, and dependable! Thank you!

Frances R.

Dec 2, 2015

Service was quick and my car was ready before I expected it to be. Everyone professional and helpful.

Mitch Eidson

Dec 1, 2015

Went in for my 40,000 mile check up. Was promptly greeted, explained what service would be done. Asked if I was waiting or needed a ride. Once I stated I was waiting, they showed me the waiting areas and estimated the time for completion. Once it was complete, it was reviewed with me and asked if I had questions. I was shown where my car was and thanked me for coming in.

Shelia Ferrier

Dec 1, 2015

I have a Ford Explorer 2013. My husband brought in in for an oil change. Service was good as always. Staff was helpful.

John Leonard

Nov 30, 2015

2014 Toyota Tundra SR5 double cab truck. Love this vehicle. Everyone says it drives and rides like a caddy, they love it. Even die hard chevy Silverado owners prefer it to their truck. I wanted a Limited but the limited only comes with a 5.7 engine and I just don't want the less mileage or the extra power. The 4.6 does great for me and I pull a 16 ft trailer 90% of the time loaded with lawn equipment. The only thing I would change about the truck is gas mileage, it's not bad but would prefer 4 to 5 more mpg than what it gets. All other manufactures are stepping up their mpg and I think Toyota needs to keep up. Even though Toyota sales don't compare with the big 3, Ford, Chevy, Dodge, I think it is the class of all 3 as far as ride and looks go. Like I said I love this truck, only have 7800 miles on it but its kept up like the classy vehicle it is. Service from Cloninger has been excellent.

Katelyn Oliver

Nov 30, 2015

Amanda is the sweetest! After many terrible experiences with Melony at the Salisbury cloninger ford service department, Amanda is the ONLY reason I continue to return, she always takes great care of me and has the sweetest attitude, we always make great conversation, she is definitely an asset, please take good care of her !!

Norva Boler

Nov 30, 2015

Bought 2015 and speeded service in getting out of the dealership and the staff execute the monetary process was flawless I thank everyone for their help including Ron and hailey

Roy Beam

Nov 28, 2015

I have a 2013 Ford Focus that was having the transmission problems that all were having. I took it to 3 different dealerships and Cloninger was the only one that was willing to help me get the problems resolved. They did an excellent job and my car operated like new again. Thank you for listening to me and helping.

Shirley Hoyle

Nov 28, 2015

I thought I would never use the service dept. again Bought anyother pruis not happy with the buying part. Thought I would take for 5,000 mile service. Chris was most polite and handle his job with excellant sevice will come again for 2nd service.

Robert

Nov 27, 2015

Corrective action under warranty. No charge. At first they seemed to uninformed, but service was completed that day.

Alan Allman

Nov 26, 2015

Great experience, knowledgeable staff, caring professionals.

Patrick Foley

Nov 26, 2015

Quick, no-hassle service. I would definitely use them again

Vivian Menius

Nov 24, 2015

I had to wait 3 hours!!! I think you should work on the wait time!

Camela Bell

Nov 21, 2015

Great service. I purchased a 2014 Toyota Hylander and everything about this dealership has been great. Staff was helpful and courteous.

Dale Danneker

Nov 20, 2015

Everything went very smoothly and it was appreciated.

Gracie Johnson

Nov 18, 2015

The staff was courteous and the work was effecient.

Debbie Upright

Nov 16, 2015

I love the Service Department!! They really care! Amanda Barry is great to work with! She has accomodated any need that I may have had when I bring my vehicle in. She works with me to ensure I have a ride to work and a ride back. She makes me feel appreciated and that whatever I need is not a burden on them. I won't go to any other service department.

Samuel Adams

Nov 14, 2015

We arrived at 730 and was taken right in and assured by the service writter that all would be completed and any problems would be address. There were none

Jimmie Melton

Nov 12, 2015

We moved from Cabarrus County to Rowan County about 2 and a half years ago and have been taking our Toyota to Cloninger for service ever since we moved here. we have found the staff to be very professional, courteous and helpful as well as personable. We are very happy to trust them with the care of our auto.They certainly deserve a big TEN!Frank and Jimmie Melton

Frances Allman

Nov 10, 2015

I had no problems. The service was great. Miss the girls that was there but the guys did fine. Thanks see you when time for next oil change.

Allen Crank

Nov 9, 2015

everything went very well i was very pleased Donnie Yost is an outstanding service advisor

Anonymous

Nov 9, 2015

Paula and Donny are great -- I miss my other service advisor but Paula was right on it and called me right away - Donny helped me with something I left in vehicle. The larger problem is the call center where calls get routed to apparently if there is no answer at the dealership/service area. I do not find these people to be terribly well informed or helpful and you have to repeat yourself - name, make, model, year of vehicle, repeatedly with bizarre responses to questions. Please train the call center better for customer service or increase resources internally to triage these calls from within.Thank you.

Carl Sachtleben

Nov 9, 2015

The representative solved my problem regarding a earlier purchase for the car that had failed to operate well and the team finished the 65K maintenance in very good time.

James Montgomery

Nov 9, 2015

Shane did a good job in explaining charges and letting me know when my vehicle was ready.

Joy Steele

Nov 9, 2015

The staff was very helpful and one young man spent time to find where a loose plastic interior piece belonged.

Stan Honeycutt

Nov 7, 2015

I appreciate and value the service and excellent customer service that Donnie Yost and Nathan Peele offer. As long as they're there, I will continue to bring my vehicles in for service.

Sherry Miller

Nov 5, 2015

Very nice people, not a very long wait. I was very well satisfied as an owner of my Toy.

Ernest Mello

Nov 4, 2015

This is the second vehicle that l purchased from Cloninger Ford and Roosevelt Jenkins was very helpful and I'll be back again. The staff is always helpful and polite.

Anne Maureen Powers

Nov 3, 2015

When I arrived at work there was an email stating that my vehicle was ready for pickup and that I should return the loaner car as soon as possible. Bit confusing since I waited for my vehicle. Additionally, the invoice amount that was attached to the email did not match the invoice amount that I had already paid. Called the service department to understand why the email invoice was almost $40 more than I paid and was told that I did not need to worry about the difference that my account was paid in full. The other thing I have noticed with my account that no matter how many times I try to correct my first name no one can seem to make that happen.

Larry Farley

Nov 3, 2015

Service Dept. is excellent and fast. Gets you in and out quickly.

Linda Helms

Oct 31, 2015

We called the service department to see if we could have our van serviced prior to the 5000 mile checkup since we were going to Florida. They stated that we needed an appointment and the earliest appointment was 9:00 am on the next day which we accepted. We have always been there at 7:30 a.m. since we are over an hour's drive away. When we arrived, we were told that an appointment was not necessary. Another person in the waiting room was also told the same thing. This confusion should be corrected.The service was excellent as always.

Nora Cartner

Oct 28, 2015

Did a quick check on my truck before went for a short trip. Everything checked out ok. No charge for the service and it was very quick.

William Hylton

Oct 28, 2015

I was very pleased with the service and the staff. Amanda is a keeper, very friendly and helpful!Only one complaint I would mention is the recall on the dash board replacement on my 2005 Toyota van. I think the recall is 2 years old and my dash gets worse every day. I get the feeling this will never get done and when I do get ready to sell this car it defiantly will be a deterrent.

Marvin Jones

Oct 27, 2015

The staff was very helpful and the service was great.

Valerie Tilghman

Oct 27, 2015

I did not purchase a vehicle. I brought in a vehicle that I purchased elsewhere

Gary Powers

Oct 21, 2015

Service completed to my satisfaction. Tailgate now opens as it should. Also serviced Highlander as needed as requested. Staff very helpful to work me in for work.

Judy Yeater

Oct 20, 2015

I had an appointment and was processed as soon as I arrived. I waited in the waiting area and was ready to go sooner than I expected. I was pleased with the service advisor.

Ruby Mann

Oct 20, 2015

I feel confident getting my service done at Cloninger.

Joseph Kegley

Oct 16, 2015

Service personnel are very professional and extremely courteous.

DC

Oct 14, 2015

I had my Ford Escape in for a recall. The letter I received from Ford said that the parts were "available" for the recall. When I took the vehicle in I was informed that they would perform an evaluation to determine if the part needed to be replaced. My husband drove his vehicle to Salisbury and we left my Escape to be repaired. When they called 2 to 2 1/2 hours later to tell me the part did need to be replaced they said they had to order the part and could have it the next day and could I leave my car until the next day. Since it is an hour and fifteen minute drive each way I was not real happy about having to leave the vehicle and return the next day to pick it up. We ended up with my 150 mile round trip and my husband's two (2) 150 mile round trips. I had assumed they would be able to repair the vehicle that day. They could at least have told me when I scheduled it that there was a possibility of having to leave it overnight.

Grey Carle

Oct 12, 2015

friendly, helpful, COURTEOUS staffwork performed correctlyimmaculate waiting room

David Guadalupe

Oct 10, 2015

This was my first time using your services, and I had a very good experience, the employees were very profesional.. I was satisfied with the exelent service that I received and I'll continue taking my car there; Thnkyou for your service.

Maureen Black

Oct 10, 2015

I came in for my 5000 mile service-very short wait which I did appreciate after a long at work..and again Thanks to DJ my sales person 5000 miles ago,Maureen

Denise Hallett

Oct 9, 2015

Amanda was very accommodating to our schedule and her attention to detail in making sure we had all our concerns addressed is appreciated.

Kathy

Oct 8, 2015

Amanda is the best! She greets you with a smile and is always busy but not too busy to help. She takes care of her customers and they feel like they are more than just a number. The service is on par as well.

Mary Wallace

Oct 3, 2015

Was taken care of with great satisfaction,only needed air in tires as low air light was on. Service dept was very busy but was able to serve me and my friend almost immediately ( we both had the same problem)

Noah Best

Oct 2, 2015

Your service department has always been good to me. We purchased a 2010 Mustang GT for our daughter and her husband and you serviced 2009 Ford 150 that I purchased in Mocksville where we live after that dealer went out of business. Your service department is the reason I purchased the 2013 Tundra. I thank you for the good service.

Terrance Merck

Oct 2, 2015

Great! Great! Great! All areas get high marks.. Will recommend to others.

Alice Smith

Oct 1, 2015

I have to assume that my car is fixed or maintained correctly. I have no way of knowing if they did it correctly. I DO have one complaint. As I drove home I noticed that I was going 85!!! Someone pushed the Killometers button - so I had no idea how fast I was really going and I was driving so I couldn't figure it out. When I got home I saw that someone had simply pushed one easy button in my Prius. But who would do that.The TV was not on in the waiting room but it was clean, quiet and had magazines. The staff is always SO nice and reassuring. Your staff is the reason I come back - for over 10 years now.

B. D.

Oct 1, 2015

If it was not for Paula at the service desk we would go to another facility. She is wonderful. Answers all my questions and can identify with my concerns, address them in detail and resolve the issue. I hope the owner realizes what an asset she is. As for the buying process, no good comment on that. Paula in service though all the service advisors are great. We have spoken to several at the service desk and they have all been great, nice and thorough. Daniel in sales dept. These are the only reasons why we stay using this dealership. Otherwise it would be well worth the extra miles to go to another Toyota/Ford dealer and service other than Cloniger.

Billy Warf

Oct 1, 2015

You do exactly what is asked and make recommendations that you notice when doing the original request.Also the work is done in a timely manner.Thank you for your service.

Bonnie West

Sep 28, 2015

The dealership has always taken care of me and my vehicle. I have always taken my car to them and will continue to do so. Vehicles are not my expertise so I rely on them to help me stay safe and get from place to place.

Brenda Allen

Sep 28, 2015

Staff pleasant and helpful. While I was there waiting on my auto to be serviced. I witnessed a customer had locked her keys in her car while she was in service lane. The staff worked together to open the car door and didnt seem put out with the experience. I will choose this store to return. Over all an impressive visit.

Julie Pinkston

Sep 28, 2015

Did a great job except breaking my glove box handle and had to return to have fixed

Marie Wagner

Sep 26, 2015

Everything went great. Everyone was very nice and professional.

Patricia Walters

Sep 25, 2015

It is wonderful to be able to run by and get my tires checked quickly when the weather changes. My car is always in good hands. Thanks!

Roy Beam

Sep 25, 2015

Staff was courteous and efficient. Wait time was very short and checkout was very quick and efficient.Will be returning to Cloninger for other services.

Todd Hoke

Sep 24, 2015

I dropped of the truck for the 15,000 mile service and couldn't have been more satisfied. The service department was very busy but the employees were professional scheduling everyone there. I received my truck back within an hour without any problems. I am very satisfied with your service, body shop departments that is why I drive from Mooresville for your dealership. Great job folks!

Robert Bloodworth

Sep 22, 2015

Quick diagnosis & repair of a tire problem. No charge!

Debbie Doby

Sep 20, 2015

Ford explorer and service was excellantFord explorer and service was excellant

Kenneth Hayes

Sep 16, 2015

My experience was excellent. The service managers were extremely easy to work with and they were able to help me figure out my navigation system.

Morris Vanvleet

Sep 16, 2015

When I came in, I had a truck I could not depend on. Yes it cost to get it repaired but it also cost me when it just sat in the garage and I couldn't use it. I thank Chris and the guys for getting it taken care of.

Nora Cartner

Sep 15, 2015

I brought my truck in for inspection to get my new tags and did not have to wait very long to get the service completed. Thanks for your prompt efficiency.

Kimberly Hetherington

Sep 12, 2015

The service team at Cloninger is always friendly and helpful.

Alan Plummer

Sep 11, 2015

Great price on tires and everything went as planned.

Barry Rentz

Sep 10, 2015

When I checked the vehicle in for service, I was told when the vehicle would be ready, and it was ready at that time. All services were completed as I desired.

Chi-Chi Ray-Leazer

Sep 10, 2015

Toyata Camry 2012 Hybrid. Always serviced exceptionally well and staff has always been courteous, polite and quite knowledgeable of their positions.

Scott Shue

Sep 9, 2015

Purchased a 2014 f150. Pleased with the truck. Recently had first oil change and tire rotation performed at dealer. Pleased with the service provided

Glenda Sides Overcash

Sep 8, 2015

Everyone is always very knowledgeable and friendly only drawback is always busy which is great for a business.

Jennifer Goodman

Sep 5, 2015

I had the 15k service done on my 2014 RAV4. The service dept was extremely busy but still was able to service my car within 1 hour! An employee named Corbin came by to check on us & while browsing car Eli ask if there was anything he could do for us! Top notch customer service! I am very happy to be part of the Cloninger Family!

Amanda Kerk

Aug 29, 2015

I purchased a 2015 ford fusion the staff was friendly and made sure everything was done properly and I got the best price. Can't say enough about how helpful and friendly the sales staff and finance people are (Ron Hollingsworth and steven).

Christina Mclaughlin

Aug 29, 2015

I had an oil change and tire rotation. They had it done in the time promised and they didn't move my seat!!!!!!!!!! Ok this may not seem like a big deal but to me...... HUGE! I mean HUGE! I didn't ask them not to as I am 5 feet 2 inches 120 lbs so as you can imagine my seat is close to the steering wheel. It's so hard to get back where I had it set. It means the WORLD to me that they didn't move it! Excellent staff! Very helpful!

Vivian Menius

Aug 27, 2015

The only problem I had was the wait time! I feel like somehow they need to try an get customers out faster!

Deandra Williams

Aug 23, 2015

Very Deligent and Patient Staff. Didn't leave the dealership until I was approved and in my 2010 Hyndai Veracruz

Josh Drye

Aug 22, 2015

2004 Toyota AvalonI would said the service went great because my car pass.The staff was quiet and patient.

Clinnie Biggs

Aug 20, 2015

Excellent experience. The service people were friendly and helpful. They did an excellent job communicating progress toward completion and did a great job keeping me informed.

Debbie Upright

Aug 20, 2015

I am very pleased with the service and staff! Amanda is WONDERFUL! She is helpful and her customer service skills are excellent!! She arranged for someone to drive me to work and pick me up; that is so convenient and appreciated. I had a great experience.

Karen Gaskins

Aug 18, 2015

Service was surprisingly fast. The attendant didn't know how to do the rebate that was offered to us. She had to get help from the other service attendant. Otherwise, service was good.

Crystal Dugger

Aug 17, 2015

My buying process could have been improved upon, greatly, that was due to the sales associate though. The service department has been wonderful! Ther customer service is amazing in the service department, they are very detail oriented.

Donna Honeycutt

Aug 17, 2015

Great Customer Service...Clean Lobby with refreshments.

Renee Loflin

Aug 17, 2015

Shawn Beltran our salesman was very helpful during the sale process. The service dept. is another story. We had to bring the Escape back within 24 hours for warranty work. We were told the Escape would be ready by lunch. It was not, and every time we called to check on the status, we would get a run around on the phone. We came to the dealership and not knowing that you had Toyota on one side and Ford on the other we got jerked around some more because we were not standing in the correct line. We were told that the Escape would be kept overnight due to parts availability. We had to wait for the service writer to go and find the Escape so that my son could drive it to work. We had to bring it back for another whole day to get the work done. I am very unimpressed with the service dept. We got our salesman involved and he got things rolling .

Darrel Parks

Aug 16, 2015

I was given good information on the advantages of Ford brake pads versus ceramic ones.

John Callicotte

Aug 16, 2015

Auto recall - sister has same car and she said her's took no time at all. Mine took over an hour. Also, had a question about my "Sync" - got multiple answers. Still not sure about my question.John Callicotte

KATHLEEN OREILLY

Aug 15, 2015

BROUGHT PRIUS IN FOR INSPECTION. STAFF WONDERFUL AND HELPFUL. PLEASE IMPROVE YOUR WAITING AREA. NEED BETTER/MORE SEATING AS WELL.

Susan Byerly

Aug 15, 2015

First oil change and tire rotation. Even though it was complementary they treated me as if I was a long time customer

Leroy Coleman

Aug 14, 2015

I had my f-150 service there also . Will always buy my automobiles there and bring all my family and friends there.

Linda R. Jones

Aug 14, 2015

Amanda at the desk has ALWAYS been helpful and very informative. She remembers me when I come to get an oil change and if I have a question about the vehicle she goes out of her way to answer it for me. You have a real gem in her.

Gary Slade

Aug 13, 2015

We get both cars-Ford Windstar and Pontiac Torrent-here. Good service, staff is friendly. Easy to make an appointment.

Jennifer Collins

Aug 13, 2015

It was nice to not have to make an appointment to get the maintenance service done. Just drive in after work and Cloninger takes care of your car in just a few minutes time. Ford has always been courteous and friendly with all the cars through the years.

Richard Dietrich

Aug 12, 2015

Service was very good and quick. And they answered all of my question.

Linda Dabbs

Aug 10, 2015

I think your Service Department is the most customer oriented that I have seen. I would especially thank Donnie Yost for seeing us through problems that we had been stressed with.

Jerry Hollar

Aug 9, 2015

My 2013 Mustang was serviced quickly at a reasonable rate.

Stacie Lippard

Aug 9, 2015

2015 mustang gt convertible. Service is very SLOW. Just to have a 2 tires replaced and put on rim 3 hours!! They need to be better organized. It's amazing to see the service manager not even step out of her office and help her service advisors when they are Very busy. She is on her cellphone and work phone. The whole time. Ford needs to have mystery shoppers to just see in person how terrible Cloniger Ford service dept is. I will say with the few problems i did have with the car. Nathan Peel ( general manager) and Julie Peterson (service advisor) knows how to handle customers very well!! With the tires that were installed due to flat spots , the technician had messed up one of the $900 rims. The service manager was going to have it rigged with paint instead of replacing due to their negligence . But after Penny Chandler (service manager ) wouldnt come out of her office to talk with me , I asked for someone over her. The general manager Nathan Peel handled the problem by ordering a new one . Now I am a satisfied customer so far , with problem resolved.

Mike Lyerly

Aug 8, 2015

Brought truck in for recall and problem starting. Picked my truck up later in the week and had to bring back in with loud noise. Determined that fuel filters needed o be changed out and they jumped right on it. Problem resolved! Thanks

Keith Himes

Aug 6, 2015

Everyone was willing to help - excellent customer care - will and have recommended Cloninger to family and friends..

Richard Hunt

Aug 4, 2015

great service in a timely fashion, staff was very friendly and answered all my questions

Jim

Aug 1, 2015

I was very pleased with my recent service at Cloninger Ford. The repairs were expertly done. My F-150 feels like a new vehicle after the repairs. My costs for the repairs also came in under the original quote which was very helpful. I was amazed that the repairs were completed so quickly.

Tina Josey

Jul 29, 2015

Amanda great service advisor the service is pretty fast and there is always availability for shuttle to take you where need to go

Dee Elliott

Jul 24, 2015

you have done inspections on my car for years. Also changed my oil on numerous occasions

Mary Knapp

Apr 1, 2015

Staff was very helpful and friendly. Service was pretty fast considering that there were a number of cars in line before me. I had state inspection and oil change and safety checks done, so nothing major. I received a friendly reminder to have brakes rechecked with next/80,000 mile checkup. I'm still happy with my car and happy with Cloninger service.

Gloria Ballard

Mar 26, 2015

The service is getting better and time waiting for your car to get fixed is not taking as long as it use to be.

Ryan Zilles

Mar 22, 2015

I had a good overall experience this car dealership I test drove the car went and talk to financial done my paperwork settled sign my paperwork and was out the door in about an hour and a half very friendly personnel.

Jack Brinkley

Mar 18, 2015

This was my first time bringing in my new Toyota to the Cloninger Service Department, and I only have great things to say. I have never seen a more organized and informative group of service professionals. My service adviser was Melanie Purser and she did and outstanding job making sure I was well informed and all my needs were met!

Freddy Flores

Mar 17, 2015

Everybody was helpful asked if i needed anything. They where very fast!

Patti Poole

Mar 17, 2015

Very pleased with the experience. Will refer friends and family.

Rebecca James

Mar 16, 2015

My experience was as pleasant as it could be. Really enjoyed your coffee.

Clara Crofton

Mar 12, 2015

Representative during phone call indicated the Inspection would take approximately 30-45 minutes; in reality, it was only about 10-15 minutes. A more accurate time estimate would enable me to plan accordingly. Service was super fast.Thanks.

Ashlee Edwards

Mar 11, 2015

Melanie is excellent when it comes to customer service! I always look and ask for her!

Kathryn Gallen

Mar 11, 2015

Staff very good. Service excellent. Facility excellent. Have a nice day.

Scott Seymour

Mar 11, 2015

It was great . I got what i wanted For the right price

Charlie and Stephanie Hess

Mar 10, 2015

Awesome visit ! Everyone in the Service Department was polite , knowledgeable and caring. Took care of us quickly and we were soon on our way. Cloninger is the best ! An awesome dealership ! Thanks, Charlie and Stephanie Hess

Jayne Queen

Mar 10, 2015

The staff was courteous and helpful. And I was given a $5.13 discount for my oil change, not having any coupons on hand. I would recommend, however, that maybe a system could be created to where longevity (or "seniority") with your dealership reaps greater rewards when it comes to service.

Tarheel fan

Mar 10, 2015

Ms. Beaver could use some customer service training

Tara Rhoades

Mar 6, 2015

Warranty replaced drivers side door panel. Excellent service and courtesy. Very happy.

KATHLEEN O'REILLY

Mar 5, 2015

EVERYONE VERY PLEASANT AND I AM VERY PLEASED WITH MY CAR SERVICE. COULD USE ADDITONAL COMFORTABLE SEATING. FRANKLY, THE WAITING AREA COULD USE AN OVER HAUL.

Elizabeth Clement

Mar 4, 2015

Oil change & inspection completed very quickly. Everyone I dealt with was friendly & professional - it's always a great experience.

Timothy Canup

Mar 4, 2015

Nicely took care of my initial problem and also a secondary issue. An oil change was also taken care of at the same visit. Checking out was simple.Thank you.

Valued Customer Perimeter Marketing Inc

Mar 4, 2015

I have my regular service done at your dealership. Amanda managed the service of my car. Amanda did an outstanding job and always does. Gets me in and out quickly. Makes sure I am aware of any future service needs my car may need so I can plan for them. Great, Great job Amanda! I hope you are taking good care of her because she is taking good care of your customers.

Jerome Cloninger

Mar 3, 2015

New tires, wheel alignment, and new battery. Great service as always.

Naseska Young

Mar 3, 2015

Professional customer service from the moment I arrived. The waiting area is comforatable and bathroom very clean.

Valued Customer Kjl Trucking

Mar 3, 2015

ford-f350 diesel. Your service dept. and staff are the best. Don't ever get rid of Donny or Amanda. When they were briefly gone the service just wasn't the same. your not the problem. My ford is the problem. Way to many problems for a vehicle with 34,000 miles.

Allen Mabry

Feb 26, 2015

I had truck in for recall notices. Finished job in timely manner and turned off tire inflation warning light which seems to come on and not go out no matter how often I check the air pressure in the tires including the spare.

Fred Bumgardner

Feb 26, 2015

2015 Ford F150. Very satisfied with experience. Professional people in all aspects.

Patricia Johnson

Feb 26, 2015

Very efficient staff, also very polite and friendly. Amanda was the person who worked with me and she has been very helpful and knowledgeable each time i have worked with her!

Coronada Mendez

Feb 25, 2015

I bought a 2008 highlander and shawn was very helpful and kind !

Dean proctor

Feb 25, 2015

The staff was extremely helpful and worked to beat the local compatition with fords warranty products. The young lady that helped me did an excellent job. I will drive 45 min back to get service again

Richard Hunt

Feb 25, 2015

The service was done in a timely fashion and will return when it is do again or I have to half any repairs done

TIMOTHY JAMES JOSEY JR

Feb 25, 2015

good job on the key coping for my truck thanks ON THE WORK THAT YOU DO.

Mary Wallace

Feb 24, 2015

JUST NEEDED INSPECTION, WAS IN AND OUT IN NO TIME. BATHTOOM WAS VERY NEAT AND CLEAN

Stephanie Broadway

Feb 24, 2015

I always come to get my oil changed and I had decided to browse around the lot since I was in the market for a new car. I found what sparked my interest and decided to give Kenny a call. I spoke with him and forewarned some of the dilemmas I had with other car lots. He actually took what I had said and applied it within my research efforts and successfully granted my wish to purchase. It was the easiest purchase I have had and I usually pay cash for my cars. Thanks Cloninger. I strongly recommend that you employ more people like Kenny Baker, he proudly understands and models the mission of your company and his purpose.

Kina Jackson

Feb 20, 2015

I hate that I can't remember the gentlemen's names that I assisted me, because they were AWESOME! They were very professional and courteous and I will certainly return here for my future service needs. Everyone in the service department was very nice and demonstrated a very high level of customer service!

Lillian Gascoigne

Feb 20, 2015

I am so impressed with Julie Peterson. She is intelligent, informed, kind, and she knows how to communicate her keen knowledge and love of the Prius to her customers. She is a valuable asset to your excellent service department.

Karen Smith

Feb 19, 2015

Called at 1, got my car there at 1:30. My driver window wouldn't roll up. My car was fixed and ready by 4:30. Great quick service.

Linda Deyo

Feb 19, 2015

recall on the emission on my 2008 ford tauras x. Amanda my go to person was very friendly,very polite and worked hard to get the answers to my questions she was such a joy.

Joseph Wilson

Feb 18, 2015

Great service! Julie is knowledgeable and forthright.

Amanda Kerk

Feb 17, 2015

ford fusion so far a great car love that it doesn't have satellite radio. Love the backup camera. The staff and salesperson were wonderful. No pressure to purchase at all. Great dealership experience

James Sahayam

Feb 17, 2015

Very satisfied.. Thanks.. Happy to be a Toyota customer

Joyce Seamon

Feb 17, 2015

I got in early and left quickly because service was excellent. I have a 2014 FJ Cruiser

Karen C

Feb 17, 2015

Amanda was a great service writer who cares a lot. The only area of improvement was the repair taking a long time. Longer than promised. .

Larry Ricketts

Feb 17, 2015

Service great, could not have been better pleased. Waiting time was shorter than anticipated & service perfomed completely explained.

Noah Best

Feb 17, 2015

Excellent service department customer the last 7 years the service has always been excellent. Thanks

Walter Reese

Feb 17, 2015

Donnie Yost did an excellent job.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Carole Morrison

Feb 16, 2015

I bought here, service and quality is always a number 1.

Kristen Barber

Feb 16, 2015

It was my 40k check and no one could even guess how long it would take. I spent 3.5 hrs at the dealership with 2 kids. Would've been nice to have been warned it would take that long so I could've made other arrangements. Car is great and everyone is nice though.

Mary Nelson & David P. Nelson

Feb 16, 2015

*I have always been pleased with my service. Donny Yost is the best. You'refortunate to have him. He makes one feel that he wants to service your vehicleand do it right. That's assuring. I never feel like I might be putting yourservice team "out" because they are helping me. Well run service departmentfromthe customer's point of view. Thanks

Melody Daniels

Feb 16, 2015

Staff was helpful. Service was excellent. Restroom was clean. Waiting area clean.

Kathy Edwards

Feb 14, 2015

No problem with service performed on car. Service employees very nice (Amanda B) always has a smile. Must have been running behind on the day I was there. Wait was a lot longer than usual.

Clyde Weddle

Feb 13, 2015

Without incident and courteous service representative.

Kenneth Beaver

Feb 13, 2015

I had a problem with the computer and one of your guys was the only one who could fix it. Hes great. I had several people to look at it and attempt to fix it but they couldn't come near fixing it. It always started sputtering again.

Larry Breitwieser

Feb 13, 2015

Had my Toyota serviced. Wait was not too long. People were friendly.

Carmen Ball

Feb 12, 2015

We purchase a 2014 Corolla and love it! The first service was great! The staff was very helpful! Thank you Julie P. ! We love you!

Charlotte Mcbride

Feb 12, 2015

I love my new 2015 highlander. The sales man Jon Wirz was great. One of my keys was the wrong one and he has kept in touch and working to get me a new one. I've owned several toyotas in past and hope this one provides me the same great experiences I've had in the past.

Betty Hardy

Feb 11, 2015

The staff was prompt and friendly with service and explanation of service. I appreciate their helpfulness in dealing with my needs.

Deborah Keck

Feb 11, 2015

Very helpful staff and friendly. Very professional

Debra Mcnerney

Feb 11, 2015

Excellent service great people this survey not so friendly

Jeffrey Swink

Feb 11, 2015

I had a tire with a slow leak in it when I came in for service. I was told that the service dept would. It patch the tire due to the tires being down to a tread depth of 3/32. While this may not seem like a big deal to some people to me that is ridiculous. I am going to buy new tires but could not afford them right then. I could go to any tire place and have this done but considering that I bought them at this dealership they should have fixed it to help me get by until I could buy a new set.

Lodi Wolf

Feb 11, 2015

Was in and right out,very timely. Quick and professional.

Kimberly Mattingly

Feb 10, 2015

Always very friendly and helpful. Timing of service is always great.

Mark Feriante

Feb 10, 2015

Bought another Ford while waiting for Service Department.

Timothy Martin

Feb 10, 2015

Mr Donnie Yost, the service manger was great! He got my truck in quickly, and ensured the inspection was done thoroughly and correctly.

Rheba Weaver

Feb 9, 2015

I was happy that your service personel emailed and called to remind me of my free first time service. I don't drive very often and it took longer than they thought for me to put the miles recommended. I brought my car in and asked for them to do the oil change and the tire rotation. I also asked for them to reset the sensors for the tires and the service change. The tire sensor is still inopperable and the service light came on as I was leaving. I think I am going to have to take it to The Mercedes people to get the alarms reset. The service people found a terrible place on my tire, and would not let me leave with it. They called the rental car and really took care of my safety.

expedition owner

Feb 8, 2015

The service was great. Donnie was very helpful and made sure I had a vehicle to drive since the service took longer than expected. He is always very professional and is able to answer my question and concerns. My vehicle is running great now.

Belinda Butler

Feb 6, 2015

2015 Toyota Corolla LE. The service was spectacular. Everthing went so smooth And fast. I have been dealing with Cloning Ford since 1995 my 1st purchase. I will be recommending you to all my friends.

Diane Hooper

Feb 6, 2015

Service visit was, as always, a great experience! I never have any problems with Cloninger!

James Brower

Feb 6, 2015

The service was unscheduled, so it was very courteous of them to work me in.

Michael Vergason

Feb 6, 2015

We came to the dealership on Superbowl Sunday, not expecting anyone to be there. We just wanted to take a look at a 2011 Toyota Corolla S that I had seen on the website. To our surprise, we were greeted by the sales staff. Shawn Belcher was the first salesman that came up to us. He was very pleasant and down to earth. He wasn't too pushy, and he seemed to be listening while we were talking to him. We had some prior arrangements, so we told Shawn we would be back again soon to take another look at the car. We were able to come back the same day, and ended up having a pleasant sales experience. There were a couple of issues that we wanted fixed on the used car, and Shawn wrote up a work order to get the things fixed. We took the car home on a very cold and windy day, and failed to notice some slight damage that had happened to the car while in their possession. Immediately after noticing the damage, we gave Shawn a call. He said to bring the car down for him to see it. When we got to the dealership, Shawn and another sales associate looked at the car and immediately said that they would take care of it. There also was another defect that we had forgotten to mention during the sale on Sunday. Shawn and his crew took care of that too. During the paperwork phase of the purchase, the accountant was able to save us some money on the purchase of a car warranty backed by Mr. Cloninger himself. It was overall a very good experience, and I would definitely recommend any of my friends and family to purchase their next new or used car at Cloninger Toyota.

Deborah Johnson

Feb 5, 2015

Went to dealer for oil change. Fast, friendly service.

Thomas Hardy

Feb 5, 2015

service was great except for this, a few days later we noticed that when we opened the door, the key in ignition alarm would sound, but instead of beeping it was one continuous tone. Every once in a while it would intermittently act in a normal fashion. I have not scheduled an appointment to fix this yet.

Alva W ayne Barringer

Feb 4, 2015

service person, Melanie purser is a great asset to cloninger ford. very concerned about customer needs. very pleasant, easy to talk to, respectful, you better keep her around

Eliot Michelson

Feb 4, 2015

I was very pleased that the check up was done as quickly as it was and that it showed that everything was OK

Kenneth Brady

Feb 4, 2015

The sales staff was very helpful and down-to-earth. No gimmicks or games, which is how I like it.

Melia Miller

Feb 4, 2015

2014 Toyota Highlander. February 2, 2015 - The low pressure light for the tires was on, Mr. Donnie Yost checked my tires for me right at closing. Extremely good customer service, he knew I was on the way to the dealership, stayed to check out the tire pressure and put nitrogen in the tires. Thank you Mr. Yost!

Sandra Sisk

Feb 4, 2015

Love Amanda! Professional and helpful. Answers all my questions.

Thomas Neill

Feb 4, 2015

Quick and easy! I will have Cloninger service my Fusion from now on.

Steven Cole

Feb 3, 2015

So far it's been a pleasure. Honest and no up sale pressure. Keep it up.

Tommy Winnett

Feb 3, 2015

I FOUND THE SERVICE GREAT AN THEY KEPT ME WELL INFORMED.

Valued Customer Morrisette Paper Co. Inc

Feb 3, 2015

Awesome! Amanda always takes care of me. I have complete confidence when I leave my vehicle with her.

BW Alewine

Feb 2, 2015

I took my 2013 F350 in for some work done from an accident. I was told it would be ready by 2pm but when I called at 2:30pm the work had not been started. Luckily for me someone jumped on it after my call and it was done by 6pm. While very disappointed I was misinformed initially, the quality of the work was great. My truck was washed and interior cleaned when I picked it up. The finished product was worth the headache of not having it completed as initially instructed.

Jimmie Melton

Feb 2, 2015

The entire staff is very helpful, courteous and efficient. We truly appreciate them and trust our vehicles to their care.

Thomas Bella

Jan 30, 2015

the associates are very courteous, friendly, and caring.We were very happy with the service with the out come of the performance after the work was done thank you

Steven Brown

Jan 29, 2015

Everyone was very professional and treated me extremely nice

Drew

Jan 28, 2015

I understand that I was there on my lunch break and that the staff would be taking breaks at the same time, but two hours is a bit long for an oil change. There were 3-4 cars ahead of me and I could tell that the technicians were in no hurry at all. Luckily I have a flexible boss that wasn't upset when I got back from my extended lunch break. Had they not have had my keys, I would have left without the service.

Gordon Rutzen

Jan 28, 2015

Pleasant, helpful staff. Comfortable waiting area.

Dan Tackett

Jan 27, 2015

The service department did a fine job. I went through the quick oil change, but the place was packed. No problem, I just headed to watch TV in the lounge......no seats available....raining outside. I didn't mind waiting, I knew there were a lot of folks before me, but the lounge area is in bad need of updating!

Marvin Jones

Jan 27, 2015

Very professional and the service was quick and everyone was very friendly.

Ecs Enterprises Inc

Jan 26, 2015

they did a good job getting me in and out quickly.

Timothy Stary

Jan 26, 2015

Came in for 75k service for $320. Walked out with a $1400 bill after a few other issues we discovered at my 75k service. Paula put my up in a rental car for 3 days and had my truck washed and waxed before I came to pick it up. Wasn't thrilled with spending $1,100 more than expected but Paula exceeded all myh expectations in terms of customer service. Thanks Paula! #getpaulaaraise!

David Mcknight

Jan 23, 2015

Great experience I was in and out very quick with the deal I wanted my salesman was very knowledgable and helpful

Sam Tuluri

Jan 23, 2015

The staff were cordial and very helpful.We were taken as a walk in and we were taken care of promptly.All our questions were answered,

Sherry Moore

Jan 23, 2015

I have always received excellent service at Cloninger from their excellent employees!!

Karl Wheatley

Jan 22, 2015

All is well. I brought my Ranger in for an oil change and tire rotation. I was concerned that my tires were beginning to warp. Service person suggested an alignment which was done. Hopefully this will smooth them out .

Josh Drye

Jan 21, 2015

2004 Avalon Toyota. The service was too long. I was sitting in the lobby for 3 hours. The was helpful but need to understand what I want to get my car done. The staff need to know and understand me.

Ann Hollingsworth

Jan 20, 2015

Melanie was great. Cloninger is a great dealership. I would recommend them highly.

Brenda Young

Jan 20, 2015

Peoples were very helpful took time to explain problem and were very friengly can joke about the weather with them burrrr .

Jacqueline Crane

Jan 19, 2015

We own our third Prius, we purchased them at CLONINGER and have had all services done there. We have always been pleased with the customer service as well as the Salesman.

Dan Fowler

Jan 15, 2015

Service was fine, staff helpful and courteous. Noted recommendations for future service allow budget decisions.

Mona Borkowski

Jan 15, 2015

Service was, and always has been, excellent! Great customer service!

Phyllis Foster

Jan 15, 2015

Had to wait for service.They were busy, Staff told me it would be about 1 and half hours. They had me ready to go in that time.Staff was very friendly and helpful.

Shirley Blizzard

Jan 15, 2015

didn't take long at all. Very polite but I go there because of the salesperson Lisa Reynolds she is my main purpose we have bought a couple of cars from her and then extremely satisfied and she goes out of her way to help you very kind and pleasant and not pushy at all.

Donald Myers

Jan 14, 2015

I just had the work performed yesterday . So far everthing seems to be working ok. I just hope it continues that way. I get my truck serviced at your dealership all the time. Melionie is always very helpful.

Horace Moore

Jan 14, 2015

great service on my 2003 impala. Customer service was great

Ian White

Jan 14, 2015

I purchased a 2015 Fusion and had the best experience by far with Cloniger Ford. They were very helpful and very knowledgeable with every question I had. I highly recommend them and will be returning the next time I purchase a vehicle.

Kimberly Sikes

Jan 14, 2015

Everyone has always been really nice when I go there.

Margaret Hughes

Jan 14, 2015

The current 2011 Toyota Avalon is my 4th new car purchase at Cloniger. I have no complaints and enjoy dealing with this dealership where I feel I can get a fair price as well as a good trade-in value without a lot of worthless hype regarding auto values.

Laurie Snook

Jan 13, 2015

Everything was ok. Please don't forget that people wait in side rooms (doing their work) also, not just in the main area.

Allen Holloway

Jan 12, 2015

Service personnel were very courteous and helpful by not trying to recommend maintance services or parts not needed.

Ryan

Jan 12, 2015

service is always great and fast. The people in the service department are on top of there game. Thank you

Gary Slade

Jan 9, 2015

Melonie in the service department is always a pleasure to work with. As an older couple with mobility issues, she always willing to work with us when we need work done on our cars, from scheduling an appointment for routine maintenance, to sending someone to pick me up if the car needs more work.

Jeffrey Furches

Jan 9, 2015

2014 F-150 XLT on 1/6/15 and my saleswomen was really good (Lisa). Very informative about the functions of the vehicle and the warranty/ service intrevals. Probably the best salesperson I have ever had buying a car. I have found a issue with the right side speaker in the truck that needs to be fixed ASAP.

Linda Berrier

Jan 9, 2015

I Was very well pleased with the service i received

William Weber

Jan 8, 2015

Ford Edge.Everyone was helpful.Service was good.

Yadi Bale

Jan 7, 2015

Totally satisfied with everything. Thanks till next time.

Joseph Ozment

Jan 6, 2015

2013 Honda Civic - Purchase - First oil change - all went well!2013 Scion FRS - Purchase - All went well

Margaret Hughes

Jan 6, 2015

Cloniger Ford Toyota has been servicing my 2011 Toyota Avalon every 5000 miles since I purchased the vehicle in May, 2011. I have no complaints. This is the 4th car I have bought from this dealership.

Mrs. G

Jan 6, 2015

I received excellent customer service. Mr. Hollinsworth was very knowledgable, patient and personable. He made me feel valued.

Nora Cartner

Jan 6, 2015

Drove into the service area. Had to park car and wait but have a very nice waiting area. Customer service associates were very helpful and courteous. They called as soon as the car was completed and gave very good directions as to where the car was for me to pick it up. I was not there as long as I thought I might be, so that was very good news. Thanks for good service.

Randy Raymer

Jan 6, 2015

Service department got job completed on time. Done great job!!

Jamie Bost

Jan 5, 2015

Very good great Very good great Very good great Very good great Very good great Very good great

Lawanda Bohannon

Jan 5, 2015

I had a good experience. I just needed a oil change and tire rotation but everything went good.

Staretta Forney

Jan 5, 2015

The 2013 Explore XLT is awesome! It rides so good and spacious. The people that work at Cloninger Ford Dealership was very professional,patient, easy to talk to and worked with me to get my dream car. I want to thank them for a pleasant visit.

Michael Shell

Jan 4, 2015

wRITER WAS TO CALL ME WHEN CAR WAS READY BUT FAILED TO DO SO. wsAITED EXTRA LONG BECAUSE OF HER NOT CALLING Had to go back to service and ask for my car.

David Spivey

Jan 3, 2015

Shawn deserve a 10 he was great in respect, and responding to us on our questions and concerns. He was a awesome guy.I look forward in coming back in th future to send friends or if I need to .Thankscathyspivey

Ghulam Behrooz

Jan 2, 2015

They did a great job. It was just a busy day and after I was brought back I still had to wait for a while.

Jayne H. Crotts

Jan 2, 2015

I was very pleased with the service and staff. I always bring my car back for regular maintenance.Jayne H. Crotts

Kim Starnes

Jan 2, 2015

Timely and polite service. Asked associate to use our correct address and not that of our son who has had work completed in the past. She wrote correct a cress on form but when received after service sons address had been used. Very disappointed!

Donnilyn Paddock

Jan 1, 2015

When ever I have brought my Toyota Corolla down to be serviced I have been very pleased. The work is done in a timely manner and everyone is very friendly. Thank you

Francis Mayer Sr

Jan 1, 2015

The Salesman John was great to work with. Value of vehicle we purchased was also comparable to larger dealers in the area.

James Sanderson

Jan 1, 2015

I was more impressed with your service than with this computerized, forced review.

Larry Farley

Jan 1, 2015

Staff was pleasant and Knowledgeable want to help with service needs.

Linda Helms

Jan 1, 2015

Excellent service. Staff very help full.Nothing else to say.

Peter Harvey

Jan 1, 2015

sale was ok finance was very confusing #'s didn't jive after sales communication was poor i was promised leather seats and salesman was on vacation called several times to get answer and was never contacted till 3-4 days when salesman called and told me i had to wait a week for company to reopen. Poor after-sales contact and commitment. was dissapointed as this was my second new vehicle bought from this dealer and different experience.

Sharon Houston

Jan 1, 2015

I have a 2011 Ford Fusion Hybrid and am very satisfied with it. I have no complaints . the service has always been great and the customer service pleasant and very helpful. I am definitely stuck on FORD!!!!

Toni Teeter

Jan 1, 2015

Service provided in timely manner. Comfortable waiting room.

Cheryl Brown

Dec 31, 2014

Rave 4 Toyota, yr 2014 excellent service. very heplful and friendly, Awesome.

Bernice Karlton-senaye

Dec 30, 2014

2015 toyota highlander, excellent services and very friendly staff

Reginald Davis

Dec 30, 2014

done good check out good well please with service a ok

Jennifer Goodman

Dec 29, 2014

I was able to get an appointment that was convenient and quick. Dropped my RAV4 off and received a call when it was ready... just enough time for my husband and I to grab a quick lunch. :) Fantastic service and Fantastic Staff!

Joseph Wilson

Dec 29, 2014

very attentive personnel and reasonable cost for tire replacement. Also filed rebate form for me.

Joshua Vinson

Dec 29, 2014

Tundra, 20k service, great service and great people

Olivia Tate

Dec 29, 2014

Your service center was able to locate a tirefor me last week when no pnw else could get it before Monday,Julia, in the service department was most helpful.My only complaint is that the spare tire was left in the back of the car instead of being put back where it belongs.

Robert Link

Dec 29, 2014

Donny Yost was wonderful to work with as always. He is a great role model for your dealership.

tw

Dec 26, 2014

This was the only FORD dealership that would come pick me up from an airport AND work with me on price. It was definitely worth the travel.

Anne Haynes

Dec 23, 2014

I brought my 2008 Toyota Prius in for an oil change, and to check a noise I was hearing in the front end. The service personnel were very helpful and pleasant. The service manager spoke to me in detail, and went to considerable effort in helping me with my vehicle.

Ken Stutts

Dec 23, 2014

Donnie Yost is the reason I keep coming back. He does what I need and doesn't try to sell the unnecessary. If you'll look back at my record, it goes back for over twenty years-that should tell you something.

Nancy Do

Dec 23, 2014

Amanda is great! She's always the lady I look for whenever I bring my cars in for service. She always do her best to make me happy. Sometime there's a long wait for an oil change though. I still bring my cars back just because I'm happy with the service.

Pennie Martin

Dec 23, 2014

After the low tire pressure light came on I verified with a gauge but could see no difference in the tires. I went to the service department reminding them that I had been headed to a funeral in Mooresville. In less than an hour the nail had been removed from the R R tire and patched and on my way in sufficient time to not be late. This was very much appreciated - and the cost was extremely reasonable. Many thanks.

John Mclaughlin

Dec 22, 2014

Service staff very helpful and friendly..............................................................................................................................

Larry Thomason

Dec 22, 2014

The service was excellent and done in a timely manner.

Robert Bloodworth

Dec 22, 2014

15K service was free as promised. Short and comfortable wait time plus free coffee.

Stacy Smith

Dec 22, 2014

The service department was fantastic!! We will definatly be making the switch from Mooresville Ford to Cloninger for our service needs.

Gloria Wilhelm

Dec 20, 2014

They inspected my 2003 Ford Thunderbird. Super nice and friendly service dept staff.

Brice Hollis

Dec 19, 2014

Body work was excellent, the only thing that I would question would be the response time on return phone calls after I had left a message about my truck. Everything else was good.

Dana Samuelson

Dec 19, 2014

Everything about the work done to the car was fine. Albeit, I did not have much done on this visit.My only gripe is the time it took for me to get the car back. I went in for a tire rotation and tire air pressure check. It took over an hour and most of that was waiting to checkout. Seems like getting to checkout is the longest part of the service visit. Could be a little faster. But overall I am pleased with the work and the staff. Thanks for throwing in the tire rotations, when you buy tires at Toyota.

Darryl Porter

Dec 19, 2014

Since this is the second survey I have done for my last visit (the same visit, I will repeat what I said before. Everything was fine except for the 2 hours it took to have my car serviced.

Jacob Parks

Dec 19, 2014

Service was good, it just took a couple of days longer than originally quoted. There was a lack of communication about the extra time needed but everything was alright in the end. We have had consistently good service at Cloninger so I wouldn't hesitate in recommending them to family and friends.

Ninion Eagle

Dec 19, 2014

Waiting area is comfortable, nice to have coffee, etc. Service techs were very nice and fast.

Reginald Heilig

Dec 19, 2014

Service was great my f150 was purchased at cloninger ford service has keep me coming back

Richard Riley

Dec 19, 2014

Good service, friendly staff. Thanks! I will use Quick Lane for future service on my Mustangs.

Ashlee

Dec 18, 2014

Cloninger's staff was very helpful. The assigned service associate thoroughly explained all work done to vehicle. The service center was very busy on this particular day, but my schedule appointment was fulfilled in a relatively timely manner.

Diane Ogden

Dec 18, 2014

Very nice staff that aimed to please. Would definitely use again.

Ernest Cowan

Dec 18, 2014

Everyone has always been very helpful when I have visited your service dept.

John Mcconnell

Dec 18, 2014

I took my 2003 Camry in for 190000 mile servicing. Service personnel were very courteous and friendly. I was offered a courtesy ride back to my house rather than having to wait for the car. I received a call advising me that it had been some time since the transmission had been serviced so I authorized this work. A car was sent to pick me up and bring me back to pick up my car.

KK

Dec 18, 2014

Excellent, timely service. Service rep is great! Always excellent service and customer support.

Lloyd Beck "KEN"

Dec 18, 2014

Bobby Myers was as usual courteous. I purchased this Focus for my daughters use, and she has only positive remarks thus far.I think this may be my 5th or 6th car from Cloninger.

Mary Wallace

Dec 18, 2014

slow,but to the point not looking forward to coming back, but know it's a necessary evil

Paula Domske

Dec 18, 2014

I love my Hylander! it is fantastic. The selection of the highlanders on the lot were greast. I thought the manager was extremely knowledgeable and easy to deal with

Robert Little

Dec 18, 2014

I drive from Midland to get your service. I think that should tell you I like your service.

Connie Starnes

Dec 17, 2014

The advisors were very helpful and knowledgeable. The oil change process was completed in a timely manner. The only negative: I had asked for my correct address be used on the invoice instead of my sons address. The advisor wrote the correct address on the form, but the incorrect one was used on the printed invoice. It was not that big of a deal, but getting it correct for the future could be.

Shana Ellis

Dec 17, 2014

2015 Ford Explorer Limited. The service was excellent and Ron Hollingsworth was very great to work with! I LOVE my car:-) and the people have been great!

Gregory Ball

Dec 16, 2014

I appreciate the experience of an honest dealership

Joseph Kegley

Dec 16, 2014

4Runner. Staff was very helpful in getting the vehicle I wanted.

R. Cook

Dec 16, 2014

We are repeat customers of Cloninger.We have purchased 2 Fords and 1 Toyota. We enjoy the staff. They are very polite and friendly.

Susie Bruner

Dec 16, 2014

Yes everybody was friendly. They did my oil change. I didn't have to sit to long. I don't mind going to a friendly place.

Alice Smith

Dec 15, 2014

The ladies at the desk were cheerful and helpful and the service was quick. The perfect experience.And yes, the bathroom was clean and well stocked.

Bonny Shibley

Dec 15, 2014

The staff was very helpful. The routine service was excellent.

Brenda Ellis

Dec 15, 2014

Your staff has always been very friendly and helpful .

Russell Cline

Dec 15, 2014

basic oil change and tire light was on. low pressure. wait was rather long, but work was done very well.

Tommy Winnett

Dec 14, 2014

Your service was quick and efficient. I plan to return for future service.

Harry Dixon

Dec 13, 2014

Donny yost ,he is the best service writer I have ever delt with , don't lose him!!! (I am 81 and have delt with more than my share of service writers ,he's the best bar none )

Jimmy Corriher

Dec 13, 2014

Service Department went out of their way to solve starting issue

Donald Myers

Dec 12, 2014

I was well pleased with the service provided to me . I was grateful for the 10.00 discount. I would certainly, recommend you to my friends and neighbors.

Kiran Voruganti

Dec 12, 2014

I bought Toyota Highlander 2015 model in first week of dec 2014, their service was just excellent and they got me exactly the one I was looking for in terms of options, packages and color. All representatives were friendly and made the entire purchase process quick and comfortable. I have been to many other dealerships but I can say without a doubt they are the best.

Jimmie Melton

Dec 11, 2014

The staff is very personable, friendly and efficient== Our car 2005 Avalon runs like a new one thanks to the skills of the mechanics. Thanks to all.

Latasha Savage

Dec 11, 2014

My experience was great! I have never had an issue with the service

Stephen Martin

Dec 11, 2014

Just stopped by for a oil change, but the way that they treat you, and the fast service that you get, will keep me coming back!

Troy Brown

Dec 11, 2014

In Sept of 2012 I purchased a 2012 Fusion from Cloninger, I always had all service work performed there as well, but as we know life and needs change with time. In July of 2014 I traded in the Fusion for a new Explorer Which the sales team worked to make the deal feasible for me. I continue to have all service work performed at the quick lane. The staff is friendly,courteous, and accommodating. Now unfortunately there is a complaint with the sales personel. Truly was a disappointment in customer service. When I traded in the Fusion I informed the salesman that I already did the leg work and had the car sold for him and all that was needed to be done was to communicate with the buyer and close the deal. The buyer...would have been my father and the deal would have been a moderate mileage clean trade and cash. Initially the contact was made then the stories and "RUN AROUND" Thus after countless attempts to contact the salesman with no feedback I personally came to the dealership to inquire and was informed that the car had been sold. I was thoroughly disappointed. Where was the integrity,honesty, and professionalism? Unfortunately this part of the dealer experience has truly put doubts in my mind about whether my next vehicle purchase will be with Cloninger. I will however continue to be a service customer because I am a believer in developing that relationship.

Bo Xu

Dec 10, 2014

very nice sales person, willing to help. good price, not bad overall.

John Mclaughlin

Dec 10, 2014

Service staff very friendly and helpful...........................................

David Eash

Dec 8, 2014

We had been looking at a lot of other cars in many places around the area! We went to your dealership to see what you had in stock. When we started looking, a nice lady came up to us and asked how we are and if we had something specific we are looking for! We began to talk with her and checking out the cars we liked!! One caught our eye so we ask to get a price on it!! Well a short time later we drove out of the parking lot with a brand new Ford Focus that we LOVE!! Everyone was so friendly and talkative and answered all our questions and treated us like we were friends for a long time and this was our first time there!! Everyone from the salespersons to the manager to the finance man who had us sign all the paperwork!! The saleslady even showed me how to use the Syncmyride stuff and set it up, that was GREAT!! Even the man who took it to get the gas tank filled for us!! We are so HAPPY we stopped in there to see them. We will definitely go there again for another vehicle!!

John Ford

Dec 6, 2014

The young lady made sure I was satisfied because she recheck the previous work performed and turned my roters again and the results were excellent. Thank you.

Grady Dry

Dec 5, 2014

I took advantage of your oil change special for my F250 desiel and was well pleased with both the service and the price. I hope your dealership continues this service special. I also had minor AC repairs and the service dept contacted my warranty company and the repairs were covered. Thanks to all in the service department.

Jerry Shook

Dec 4, 2014

10,000 mile service on Rav 4, staff was great as always.

Teresa Rufty

Dec 4, 2014

The customer service is wonderful and everyone is great !! Jonathan Wirz was awesome to work with during the sales transaction and the service department was friendly and on time, fast and efficient. So far, a great experience !!

Harry Hager

Dec 3, 2014

We strayed from bringing our truck there because of the distance, but came back, because the service department at the dealership close to our home in Charlotte are idiot's and were trying to tell us we needed something that we a 100 % did not need.Your service guy knew exactly what we were talking about and verified it was actually in hand before we drove from Charlotte

Joseph Robinson

Dec 3, 2014

Camry Hybrid needed air in the tires. Service was quick and the staff was very helpful Thank you

Samuel Adams

Dec 2, 2014

I was treated as family moreso than a customer. I felt welcome. Thanks

Shana Ellis

Dec 2, 2014

Ron was very accommodating and I love my new vehicle!!!

Joan Parnell

Dec 1, 2014

Customer Service personnal was very freindly and helpful.

Philip May

Dec 1, 2014

Service was very good to correct a previous mistake. Very understanding and courteous.

Elizabeth Clement

Nov 29, 2014

Service was very quick (MUCH faster than I expected!) & the staff was friendly & extremely helpful. It was a great experience.

Dana Samuelson

Nov 28, 2014

Overall my service visit was good. The service advisor was pleasant and answered all my questions. So far the car is doing fine.

Joshua Montgomery

Nov 28, 2014

The staff and the attendants were very friendly and conducted themselves in a professional manner

Nancy Warlick

Nov 27, 2014

I bought my Edge 2 years ago from you guys. I don't live in Salisbury but I do work there. One of the contingencies was when my car needed service you guys would come get it and bring it back to me while I'm at work. I've got to say the service has been impeccable! I have and will recommend!! I think it is Amanda I've been dealing with she is wonderful!!!!!

Ronald Trull

Nov 27, 2014

your staff has always been wonderful They have always been eager to help.service was just really slow this time but I understand how that could happen and I will always be back thank you very much

Darryl Porter

Nov 26, 2014

Friendly staff, but did take longer than expected (about 2 hours).

Michael Chalk

Nov 26, 2014

Needed my Tacoma Truck inspected, service was fast and friendly.

Wayne Moore

Nov 26, 2014

I was able to drop my key off in the early box, i was called and my car was taken care of in accordance to my instructions, additional things were done with my prior approval. Even got a coupon for a discount, always a plus.

William Rodgers

Nov 26, 2014

I brought in our '10 Camry for scheduled service, oil and filter change with tire rotation. Amanda is a Dear and makes my visit a pleasure. she is very knowledgeable of her job and doesn't try to see me something I know I don't need maybe at that point in time, since I was a mechanic and use to do all my own work. she does make suggestions in a nice manner and then I decide if I can afford then or something I can get in the near future. I.E. my battery showed a decrease in the CCA and Amanda brought it to my attention and I said if I hear the starter showing a weakness in startup I'll be back but it if last til another 5000 miles for tire rotation I'll get the battery the with regular service..she gave quotes on batteries and the prices were very good. I appreciate business like this and I will be back.

Keith Urey

Nov 25, 2014

the service on my FRS was very good in a timely manner. the people were nice helpful and seem to get the job done.

Malachi Woods

Nov 25, 2014

I drive a Toyota Camry. The staff was helpful and the service was quick.

Brenda Lewis

Nov 24, 2014

Service was excellent. Staff was helpful and i was able to get right in and out.

Jess Eller

Nov 23, 2014

the service dept was very helpful and provided transportation home from the dealershipThanks

Joyce Seamon

Nov 23, 2014

I liked the late night drop off service and when the vehicle was ready for pickup I got an email, a text and two phone calls. I don't think you could ask for more than that

Cliff Sult - ECS Enterprises

Nov 22, 2014

Ron and the Cloniger team went all out to resolve a serious problem and I wound up with a new 2014 Ford F-150

Gregory Eudy

Nov 22, 2014

Service was good, but was there one hour and 45 minute, just to get oil change and tire rotation, seems a little long to me.

Lindsay Wineka

Nov 22, 2014

always prompt, courteous, everything is clean and orderly! Will work until it's right! Thanks

Alvin Barnes

Nov 21, 2014

Went to get my oil changed. Everyone was very nice and got my oil changed in a timely manner. A+

Harvey Landy

Nov 21, 2014

Toyota Corolla. The service rendered was good. The Toyota Care package is a great bonus in offering a stress free maintenance care. The staff was friendly, but I believe a free car wash after service completion would be nice gesture.

Robert Morgan

Nov 21, 2014

My 2013 ford focus had a transmission issue and I took it in for service and I am totally pleased from the time I took it there to be checked, til the day I picked it up! The service department was very helpful with accommodations for a loaner car while mine was being repaired. I would not hesitate to think twice about coming back.

Todd Johnston

Nov 21, 2014

JULIE AND MR YOST ARE PERFECT. THEY DID A GREAT JOB. JUST GOT A PHONE CALL SAYING THAT I TURNED DOWN SERVICES. I DID NOT TURN DOWN ANY THIS LAST TIME. SOMETIMES THEY GET MY TRUCK MY WIFES CAR AND MY DAUGHTER MIXED UP. BUT OTHER THAN THAT EVERYTHING IS OK.

Dale Salony

Nov 20, 2014

i have never been to another Ford Dealership that is as organized, curtieous, and helpful as Cloniger. Keep up the good work!

Darryl Porter

Nov 20, 2014

Excellent service, but a longer wait than expected.

Gene Dehart

Nov 20, 2014

The service lady was knowledgeable, helpful and efficient.....she always is.

James Kurtz

Nov 20, 2014

The service was great. Since,Paula Beaver has returned the service is a lot better.

Timothy Martin

Nov 20, 2014

Service representative- Donnie Yost is great. Friendly, knowledgeable, and professional.

Valued Customer Tino Tile And Marble Co

Nov 20, 2014

Melanie and the entire team has done a wonderful job for our personal vehicles and company trucks. My company has done business with Larry Cloninger's dealerships for decades. Larry and his management team run an honest, customer centric business that is very well respected.

Alan Baker

Nov 19, 2014

Ms Patterson did a great job. First time having her and she was delightful, offered suggestions which were taken and made certain that I understood what was being done.Give her a raise.Alan BAker

Jason Parks

Nov 19, 2014

Amanda always takes good care of our vehicles! The shuttle service makes it easy to drop off my vehicle and get back to work. They meet or beat the best tire prices in town!

Sandra Mowery

Nov 19, 2014

Service was fine. It just took 2 hours to do an oil change and state inspection. Maybe I should have made an appointment if that was possible.

Anna Sellers

Nov 18, 2014

The tall skinny girl. Was really nice and helpful.

John Ward

Nov 18, 2014

2013 Camry. As always, staff was very friendly and helpful.

Thomas Poteat

Nov 18, 2014

prompt and thorough service.friendly,informative and helpfull

Toni Smith

Nov 18, 2014

Employees were friendly and helpful. The service was quick and thorough.

Valued Customer Tri City Mechanical Contractor Inc

Nov 18, 2014

Very helpful in getting our situation resolved. Thank you.

Wayne Moorefield

Nov 18, 2014

staff was great. dealership is on top of things, thanks

CW

Nov 17, 2014

Amanda B. is a very professional service writer. She always remembers my name, which is a nice touch. She also does a good job reviewing the work, the cost, and any service that the technicians recommend when I pick my vehicle up. She is a very valuable asset to your department.

David Baxter

Nov 17, 2014

Everything was good. Wish I had had some discount coupons to use, all the ones I had received were outdated by the time my service milage came around.

George Geran

Nov 17, 2014

The service department is always especially friendly and accommodating. Melanie goes out of her way to help us.

Kathy Edwards

Nov 15, 2014

Amanda in Customer Service as always is great kept us updated on status due to an unexpected delay due to another vehicle in service area.

Staci Maher

Nov 15, 2014

I had a new transmission installed at another shop. It was purchased from cloninger Ford. The installer would not do anything to help and sent me to Ford. The folks there worked very hard to figure out what was wrong even though theu did not do the install. Melanie was very patient and I was given a loaner car to drive while they workes on my 2007 edge. They ended up replacing some part on the transmission and it is running great now. The dealership, especially the service manager and Melanie were awesome!

Tamara Leazer

Nov 15, 2014

everyone was very helpful, explained a different way to leave after paying wasn't as confusing. everyone goes over and beyond for the customers. Like the shuttle service helps instead of waiting on vehicle when you have another appt.

Brenda Alston

Nov 14, 2014

I had my oil changed and a recall request. They checked the vehicle had the parts in stock and made the repairs all in one visit.

Edwin Carlson

Nov 14, 2014

the lady that waited on me was no VERY HELPFUL. i asked her a question and she tried to push it off by really not answering.(she had a attutude).

Jerry Lambert

Nov 13, 2014

ford 150service was great not long of await staff was very helpful

Larry Kerns

Nov 13, 2014

Amanda Barry is always very upbeat, energetic, friendly and helpful. She is on top of my 2007 Hylander's maintenance needs. Love Amanda.

Russell Cline

Nov 13, 2014

The staff was helpful and the wait time was NOT too long. I have several toyotas that I get serviced from the dealership.

Sharon D'Andrea

Nov 13, 2014

Was in for an "inspection" and "recall" work. Work was completed in estimated time frame and I was on my way.

Angela Corriher

Nov 12, 2014

I already have recommended Cloninger Ford to my son and his wife! I love my Ford Focus Titanium! I drove it this past weekend to visit my sister in Waynesville NC and couldn't have been happier! Lisa was great in the buying process. She was waiting for me when I pulled up to the dealership!She answered all my questions and was very happy for me!I will tell you as I told Lisa- I've always heard you "can't buy a car" in Salisbury, I think we've just proved them wrong!thanks!

Martha Kennedy

Nov 12, 2014

very good and friendly sale,s man love the escape only wish the 4cy was a little quiter we have 02 escape much guiter engine but it is v6 had it since new .

Blake Bolick

Nov 11, 2014

Excellent service work done on my truck! As always, everyone was very helpful and courteous.

Crystal Burns

Nov 11, 2014

The people at your dealership are always very professional and friendly. However, the wait time for an oil change ended up being approximately 2 1/2 hours , rather than the 1 1/2 hr that I was told. I know they had 1 tech at a school, and only had two techs there. Perhaps they need more trained techs.

Edward Gurley

Nov 11, 2014

Service staff was friendly, prompt and efficient. They gave information on preventative measures regarding our battery so we would not have issues as cold weather approaches.

Lori Camara

Nov 11, 2014

Service was great wish that you could make appointments though, sitting for 2 hours is not fun on a Saturday

Teresa Lunsford

Nov 11, 2014

Experience was very good and fast. It was my first maintenance on my new 4 runner.

Adriana Gutierrez

Nov 10, 2014

Great Customer Service, quick and efficient everybody was so friendly.

Justin Pauley

Nov 10, 2014

All was great, the customer service girl amanda was super nice also!

Clinton Durham

Nov 7, 2014

very nice people working there, gave very good information we ask for,will be returning for future service and when we decide to buy another car

Mark Baker

Nov 7, 2014

I have a 2013 Rav 4 XLE and my maintenance soon light came on. I called and asked if I could bring it there and the lady said of course. I took it and waited only 30 minutes (without an appt) which I didn't think was a bad wait. Everyone was nice and helpful and polite. I would recommend Cloninger to others.

Tina Phelps

Nov 7, 2014

Scheduled an appointment for oil change and tire rotation. When I picked up my car, the service representative advised me that I would proably need new brakes sometime within the next month. I feel that when I received the phone call that my car was ready for pick-up that the service representative should have communicated that to me at that time. I work full-time and it is very hard for me to drop my car off for servicing.

Gary Powers

Nov 6, 2014

While trying to reach a deal for new car isn't without stress my experience with car buying this time was a lot better and less stressful. My sales consultant Jonathan Wirz answered all my question and helped me with advise and solutions in reaching my car deal. In preparing my car for delivery he demonstrated how things worked on the car and made sure they did work and I knew how to use them. He also was helpful when I brought my Highlander back in to have a tow hitch added having a loaner car ready when I dropped it off, then taking the Highlander to where it need to go for the addition. I and my wife Tam are very happy with the Highlander and hope to have it for many. years

James Brower

Nov 6, 2014

Staff was exceptionally receptive and helpful....................................................................................................................................................................................................................................................................

Jimmie Melton

Nov 6, 2014

Staff is friendly, knowledgable, and efficient--Thank you!

Linda Medlin

Nov 6, 2014

The service was great. The staff was helpful as they ordered parts for the recall letters and said they would let me know when to come back. Linda

Anna Danner

Nov 5, 2014

The staff and service were great. Facilities were super.

Dean Helmintoller

Nov 5, 2014

Very quick; set up our blue tooth.15000 mile service check.

Diane Hooper

Nov 5, 2014

I always get great service from wonderful people at Cloninger!

Joe Warrenfells

Nov 5, 2014

My service writer Julie was simply outstanding and a consummate professional. Cloninger Toyota will be the only people to service my Tacoma in the future. Thanks Julie!!!

Dee Anderson

Nov 4, 2014

Great service as always. One very minor glitch - the oil life was not reset back to 100%.

Johnnie Henderson

Nov 4, 2014

I have a 2013 Corolla/Toyota SDN. every service I have had for 25,000 miles/2 years, has been excellent and with a smile. The personnel would have you in and out in a timely fashion, and were very courteous. I would certainly recommend my family, and friends to purchase from and have their vehicles serviced here because the staff are always helpful.

Karen Hough

Nov 4, 2014

I bought tires for my Toyota 4-Runner. The staff was helpful throughout the selection, purchase, and installation.

Lawrence Norris

Nov 4, 2014

I've trusted Donny Yost to do my car repair and service for a long time. I want to take my cars to the business where he works. I received great service when I brought my wife's car to you for the recent service.

Valued Customer Rowan County Housing Authority

Nov 4, 2014

Very good service considering since our Maintenance Tech did not call ahead for service.

Doug Rodgers

Nov 3, 2014

Ask for Amanda Barry if you need help with your automobile...she is polite and very helpful!

Huong Tran

Nov 3, 2014

12/Toyota/Camry/4Dr SDN 14 SE ATThe service was very good. The staff was joyful!Huong Tran October 30th 2014

Ashley Beaver

Nov 2, 2014

There was a service person that was just so rude I believe her name was Julie she had short blonde hair with glasses worst person I've ever dealt with she was so rude and never smiled she acted like she didn't want to be there....everything was great but the way she treated me I will not go to her when I come back ever!!! She doesn't deserve to work with the public with her rude attitude

Ruby Mann

Nov 2, 2014

Very efficient service and great sales experience!

Alesha

Nov 1, 2014

Service was great! Staff were very friendly and helpful. Thanks for the great service.

Michael Sveda

Nov 1, 2014

We were really excited when we were able to get approved for a 2014 Ford Focus. Cloninger got the job done and helped us out a lot. We couldn't thank them enough for helping us with our first big investment together.

Junius Frederick

Oct 31, 2014

This was a purchase in 2012. The service has been excellent!Thanks,

Miriam Figueroa

Oct 31, 2014

The service we got and always get from Amanda is always excellent.She goes out of her way to listen to our needs and takes ownership of gettingour needs filled

Valued Customer North Carolina Synod (Beth)

Oct 31, 2014

Consistently good and pleasant service and a comfortable desk space for working while waiting.

Paul Beaulieu

Oct 30, 2014

Came for a routine oil change, but had noticed the brakes were fading. Asked Amanda to investigate. She informed me that the brake booster needed to be replaced. She ordered the part and I returned the next day and the work was done. Went from a minor concern to a very satisfied customer. Amanda handled the situation very professionally.

Reginald Heilig

Oct 30, 2014

Service was great Just ca pleasure to have my truck serviced at this dealership

John Mclaughlin

Oct 29, 2014

Great service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Josh Drye

Oct 29, 2014

Toyota Avalon 2004Recall on the AirbagsI hope that the staff did what it need to be done so that the airbag would not pop unannounced.

Mike Or Sandra Nollenberger

Oct 29, 2014

The staff was very helpful. Julie Peterson is very good at her job, she was recommended to us by Eli Adames, sales associate, who is also very helpful. We always take our vehicles to you guys, and will send our friends and family there anytime we have a chance. Gold Stars all around. Thanks for your service. The Nollenbergers

Barry Lester

Oct 28, 2014

The woman in the service department that assisted me was knowledgeable and very helpful.

Carole Morrison

Oct 28, 2014

Good job this time around, third time is always the charm.

James Montgomery

Oct 28, 2014

Body work to repair my hood and fender. The work and paint matching is excellent.

Joyce Tucker

Oct 28, 2014

PURCHASED VEHICLE IN 2003 SERVICE WAS EXCELLENT THIS TIME STAFF VERY HELPFUL JUST NEED MY REGISTER RECEIPT WILL CALL TODAY

Lawanda Bohannon

Oct 28, 2014

I have a 2003 Toyota Camry and my check engine light was on. My car was serviced and the light was reset. I was very pleased with my service.

Kelly Gorham

Oct 27, 2014

I got a wonderful car that I just love. My sales person BJ made me feel very comfortable and certainly knew what I wanted. Jimmy the finance man helped me find a deal that I can afford.

Sue Clark

Oct 27, 2014

very efficient, pleasant and eager. thank youthank you thank you

Terri Friend

Oct 27, 2014

purchased a 2005 chrysler pacifica a few weeks thanksgiving 2013. happy with sales, no pressure to buy extra warranties.. but asked and explained those offers. service has been honest, through, and polite. not happy about having to pay $100. to have diagnostic work done..that should not be charged.. everyone else offers free diagnostic. great price on oil change/tire rotation combination.in and out in an hour.

Valued Customer St. John,S Luthern Church

Oct 26, 2014

Melody has been helping me since 2004 with the church's mini bus maintenance and repair. She is pleasant to work with and is very proficient.

Gary Horne

Oct 24, 2014

Amanda Barry is an incredible young lady who makes my every visit a great customer service experience. She rocks!!

Susan Linn

Oct 24, 2014

We had an awesome experience with the service department. The manager was so helpful.

Unhappy

Oct 24, 2014

Drove a hour and a half to trade vans and was told they would make it worth our time for making the trip ,had a 2002 Chrysler town and country in great shape inside and out , they had their van priced above NADA value , and offered us $100.00 for our van which is topped value at over $4500.00 . I've never been so anger and insulted in my life by a so called business . Never will I recommend anyone do business with Cloniger Toyota ! 0 out of 5 From this unsatisfied person !

William

Oct 24, 2014

Donnie in services was great to work with. Got me into the schedule for the day without an appointment, due to my only being able to come on Fridays due to a 2 hr drive from school back to the dealership. Was professional and courteous.

Phillip Martin

Oct 23, 2014

We bought a Ford Taraus and the service good and staff helpful.

Randy Allen

Oct 23, 2014

It was friendly and professional service. They were very respectful of my time as well. I was very pleased with the cleanliness of the fascility.

Reginald Heilig

Oct 23, 2014

Service and personal was great start to finish wait area clean overall appearance of facilities great

Robert Little

Oct 23, 2014

Iam satisfied with the service I get a Collinger Ford

Tom Carlton

Oct 23, 2014

Marvelous.Very professional, thorough, although somewhat busy and taking longer than anticipated

Blaine Hedrick

Oct 22, 2014

Ford F150 XLT We just went in to sell our truck, but ended up driving off the lot in a new truck. Our salesman,Ron, went out of his way to make sure we were satisfied. We enjoyed our visit while we were there, and was satisfied with our purchase.

Linda Sillman

Oct 22, 2014

With a coupon, I got an oil change for 19.99. the last time it was changed,the charge was over $70.00 at another business. It was quick and efficient, in a clean friendly atmosphere.

Marty & Shelly Fancera

Oct 22, 2014

Your Service People are the Best and they treat you like Family. They are the best.

Thomas Fortune

Oct 22, 2014

fantastic service and in a short period of time. The staff in the service department were great!

Lawanda Bohannon

Oct 21, 2014

My visit was a good one. I went there because my check engine light was on and everything was done to help me.

William Burgin

Oct 21, 2014

I was a drop in at lunch. I only needed a 30,000 mile service for my Camry Hybrid (oil and tire rotation). I asked that they check the brakes. All was handled and I picked the car up just before 5:00. We also talked about my need for a new set of tires. I made that purchase because of the buy 3 get one for a $1 deal. Thanks.

Thomas Fortune

Oct 19, 2014

Always friendly and professional! Will happily return to your dealership.

Norma Cornatzer

Oct 18, 2014

2013 Avalon. Service very good. In and out quickly. Staff very helpful.

Valued Customer Brier Inc

Oct 17, 2014

Excellent service and personal. Quickly resolved my problem.

Bryan Topa

Oct 16, 2014

The staff is always helpful. My Taurus was not purchased at this dealership

Deborah Campbell

Oct 16, 2014

Great experience in the service department. Melanie set up my appointment, greeted me when I arrived and kept me updated while my vehicle was being serviced. I was very pleased.

Frances Allman

Oct 16, 2014

The service was great, The service department was nice clean. The waiting area was comfortable. The service was great no problems.

Debbie Martin

Oct 15, 2014

The man who helped me was very efficient, polite and knowledgeable. I appreciated his level of service and care regarding my Camry. The cost was reasonable, and the service time was very reasonable.I am pleased with this experience.

Roy Watson

Oct 15, 2014

Our experience was excellent. My salesperson Jon Wirz is the BEST!!!! We will recommend anyone to come to this dealership to purchase a vehicle. Thanks for everything.

Clara Crofton

Oct 14, 2014

Service dept. accepted my discounts and informed me what was to take place. I was notified via phone when my vehicle was ready to be picked up. Appreciate the thoroughness from Clonninger for my 2014 Venza.

James Jones

Oct 14, 2014

Melanie was extremely helpful and friendly. She fixed everything that was a concern to us.

Scott Catteau

Oct 14, 2014

...I have been coming to Cloninger for service ever since my purchase of my vehicle there 3 years ago, and I have always appreciated the courtesy and professionalism of Ms. Amanda Barry and Ms. Julia Barnes. They both are assets to your business, as well as the other personnel that have helped behind the scenes to make my experiences enjoyable. Thank you...

Susan Henderson

Oct 14, 2014

I enjoyed the service we got an Jose a great salesman everything went smooth and fast. Thanks

Carol Metzger

Oct 13, 2014

The service I received was awesome. Amanda was exceptional. Thank you !!

Carole Morrison

Oct 13, 2014

Oil Change and tire rotation on Saturday. I asked if I had any advantage points and the person at the desk did not check for me. Paid for "The Works" and believe I had some points that I could have used. ThanksCarole Morrisona True Cloninger Customer

Charles Surratt

Oct 13, 2014

Great experience as always. Good friendly service people. Got me in with no appointment and I was out within 45 minutes. Don't know how you can ask for better service than that !!

Preston Cleaton

Oct 13, 2014

Always GREAT customer service, informed me that a part did not need to be changed, saving me money.

Connie Hand

Oct 11, 2014

I just got a bulb replaced. So all went well. Amanda was very nice.

Gina Talbert

Oct 11, 2014

I was there for an inspection. Everyone was very nice but had to wait too long considering there were no other customers waiting for service and no cars in the quick lane areas when I arrived.

Ernest Wiatrek

Oct 10, 2014

Great service department! The front counter personnel at the service desk are quite helpful and willing to discuss maintenance items.

Tina H

Oct 10, 2014

The service staff was extremely helpful and went above and beyond to exceed my expectations in a prompt manner. They even gave me a coupon bc I forgot mine at home. Customer service is A+

Wayne Moore

Oct 10, 2014

Quick efficient courteous service, what more can you ask for.

Chris Scotland

Oct 9, 2014

Good Service was provided during the repair to my front brakes (2006 Tundra)

Eliot Michelson

Oct 9, 2014

Everything was taken care of in a short time and my wife didn't have to waiat lone while the inspection was done

Gail Sce

Oct 9, 2014

Very professional staff and very helpful with my 2014 Ford Fusion. I am still waiting to hear about the solution to the recall on the restraint system.

James Pinyan

Oct 9, 2014

Had oil change and tires rotated. It was fine.. Like getting the reminders.

Larry Farley

Oct 9, 2014

Greeted upon arrival at service department, pleasant and willing to help with service needs. Service and installation was fast and done properly.

Michael Barnhardt

Oct 9, 2014

I could not have ask for any better service than I got on Wednesday, October 8, 2014 when I took my Ford Edge in for an oil change. The service was so fast, I could not believe it. In fact, I ask the girl when we checked out if they were sure they changed the oil. My husband and I barely got seated before we were called that our car was ready. You do a great job and we will continue to come into your business for our needs on our car. Great job!

Samuel Adams

Oct 9, 2014

I have a 2012 Taurus and I was delighted with the skill and speed of the staff for the 40,000 mile check and an oil change. My car has been kept in top shape every since I have owned it.

Wanda Huntley

Oct 9, 2014

My Prius wouldn't start...something new at 108000 + miles. I talked to Donnie at Cloninger Service. He suggested that the small battery was the problem...didn't even know my Prius had a small battery. Anyway, he suggested I get my car "jumped" or towed and come to Cloninger Service (I also didn't know the Prius could be jumped). I did, a few minutes after closing time I drove my Prius to Cloninger. I had called, and Donnie was waiting on me. He said it would be fixed first thing the next morning...it was fixed...it was the small battery as suggested. I had my car back in my possession and running by noon. I had to get transportation, borrowed, until my car was repaired; it would have been great if I was offered a loaner or rental for my convenience. Otherwise the service was outstanding.

Clay Martin

Oct 8, 2014

Service was fast and warranty work was done without question and free of charge, thanks.

John Hall

Oct 8, 2014

I don't understand why I am charged for 6 quarts of oil for a Corolla which uses 4. I didn't check the bill while I was in the shop. Why was I billed for extra oil?Also, why include an electronic file fee charge and shop supplies.

Sue Maclamroc

Oct 7, 2014

The staff was very helpful and pleasant.Also very prompt with the service.

Susan Henderson

Oct 7, 2014

It all went smooth Jose is a great sale an no pressure enjoyed it thanks

Jacqueline Crane

Oct 6, 2014

The experience was great except I had to wait a long time after my car was finished because no one took responsibility for telling me the vehicle was ready!

Olivia Tate

Oct 6, 2014

I purchased my Camry solara from this dealership and have experienced timely and courteous service at every visit.The last time I went in for an oil change, I mentioned that i had received a call about the sales manager being interested in a possible tradein. The lady from the service department took me to the sales department and introduced me to C.J. Gbemiro. C.J. was most pleasant and helpful. I ended up leasing a new Prius at an unbelievable price. My new car came the same afternoon! The next morning C.J. sat in the car with me and reviewed operations. He also set up Blue Tooth for meI have since received several emails from C.J. checking to assure that I am satisfied. The entire experience was most satisfying. Everyone was very nice. I couldn't ask for a better experience.

Sherry Foley

Oct 5, 2014

Service was excellent! Wait time was not long at all.

Dennis Hill

Oct 3, 2014

The representative was very personable and professional. Service was timely.

John Hill

Oct 3, 2014

This visit was just for oil change and tire rotation.Staffs real friendly and helpful.

Lindsay Wineka

Oct 3, 2014

Avalon. 2008Finished out the main. log helping me prioritize so I can keep the car in great shapePaula Beaver is great help

E.D. Cook

Oct 2, 2014

Staff did exactly what I requested for a fair price, and on the schedule requested.This has happened many times, building trust and confidence that I will be treated well, and my car will be properly serviced.

James Sullivan

Oct 2, 2014

I pulled into the service area, was greeted promptly and courteously, my exact needs were ascertained, wait time was less than I had projected and I was checked out quickly. The waiting area is comfortable and pretty quiet for being close to the outdoors and service area. I am graciously thankful for the free WiFi too. Though I would much rather see ESPN over "The View" any day on the television. The men's room was CLEAN! The importance of a clean men's room can't be understated.If there was one thing I could nit-pick about, it would be the coffee. How about a bit better quality coffee in the waiting area?

Philip Laskowski

Oct 2, 2014

Your Service Rep, Amanda is awesome. She helped out with the whole process of getting my 2011 Shelby GT500 Driver seat repaired under warranty. She deserves a week off with pay. She has always gone above and beyond in helping me get what needs to be done with both of my Ford Vehicles.

Brashelle Harris

Oct 1, 2014

Even though I have moved to Concord I still drive to Salisbury just to have my car serviced. I love the customer service. You guys always go above and beyond.

Joseph Keener

Sep 30, 2014

Have hard time when I first get signed in . I have dealers maintenance and it's hard to find. Other than that it's very nice

Stephanie Hess

Sep 30, 2014

Excellent service Saturday at the Service Department. All were professional and friendly. thanks for being a great place to buy a car and get great service ! Thanks, Charles Hess

Steve Green

Sep 30, 2014

very satisfied on my sevice that I was given at the dealership

Larry Kerns

Sep 29, 2014

I am always satisfied with the service dept at Cloninger; however, on this latest trip I had 4 tires installed and alignment. The service rep said 1 1/2 hours and it took two. Not bad except I had allowed two hours at the outside due to a meeting and was late for the meeting. Not a major issue, but an annoyance.

Tamara Leazer

Sep 27, 2014

The staff was very helpful as my car was serviced.

Wendy Eidson

Sep 26, 2014

2013 Toyota Camry Hybrid purchased 5/2013 at another dealership. My first check up was at the other dealership; however, I could not see driving that far for service when Cloninger was so close. My co-worker has her Highlander serviced by you and my husband's business deals with you quite frequently. Melanie Purser greeted me this visit and was very personable and answered the few questions I had. I also had the same experience with my first two visits when Donnie Yost helped me. Again, he was super nice and answered my questions after explaining all that was done to service my car. Very good service all the way around.

Amanda Cross

Sep 25, 2014

Great staff. Convenient shuttle car to take me to work during repairs. All service staff were friendly.

Author

Sep 25, 2014

My experience over the past 5 yrs has always been excellent from your service department, Thanks!

Jon Untiedt

Sep 25, 2014

Staff is quick to acknowledge and attentive to customers. A pleasant experience!

Valued Customer Tino Tile And Marble Co

Sep 25, 2014

Same great service we have been receiving for more than 15 years!!

Ann Adams

Sep 24, 2014

We had repair/paint work completed on the bumper that had been scratched. Tracy handled everything regarding the repair extremely well. It looks new again!We also had our stereo replaced because of malfunction. Penny Chandler was very professional in handling the issue and being sure that we were happy. Excellent communication with her, in regard to prompt return of phone calls, etc. She is one of the BEST that I have dealt with in any customer service situation out in the business world. She makes sure that her customers concerns are handled correctly.