Colonial Volkswagen of Medford reviews

vluongo9

Oct 27, 2016

Caduste was great. Explained everything very well and did not feel pressured into buy anything. Kept me updated through the whole process of buying a new car!

djh308

Oct 20, 2016

Worked with Caduste in Sales. He was friendly, knowledgeable, and not pushy. I would definitely recommend working with him. The whole process was very efficient. Ended up buying a new car for a great price.

dipietro65

Oct 15, 2016

Bought a new 2017 Golf R from them and it was the best car buy-in experience I've had in 30 years of buying cars. One reason was that it was a car that needed to be ordered and this particular line of Golf's only is sold at list price, so there was no negotiation. But I kept waiting for something to go wrong, or someone to try to trick me, or something to go wrong (because that is what I feel like always happens with dealers), but it didn't happen. These guys were honest, responsive, and did everything they said they would do. Very happy.

Honda_man

Oct 11, 2016

I have been to a few dealerships recently, and this was the 2nd car I purchased during that time. The experience at all the other dealerships was always negative, like of you weren't paying attention, you would pay an extra 1000. Here both the salesman and the general manager were friendly, but also straightforward. No tricks, car was thoroughly detailed. No complaints!

mr27122

Sep 9, 2016

Colonial VW Medford is the least customer -facing an customer need Car Dealership I've ever encountered. HOWEVR they have my ETERNAL GRATITDUE for being so wholly focused upon what THEY WANTED/REQUIRED versus MY NEEDS, even when they offered, at the time, the lowest quote. I scheduled a test drive for a 2016 GTI 6-speed with Tito. I arrived on Sat Aug 27. Tito was very pleasant, but he immediately handed me off to Quentin my "Sales" person who was equally pleasant and gracious. Quentin & I went for a drive. I was happy/impressed. Once back at the Colonial VW Dealership, it was time to discuss price on the specific GTI I had driven. It was a "simple" deal ($14K-$17K cash, $1K credit card, remainder financed).Quentin went to a Manager & 5-10 mins later returned. The quote was $23,049.94 "out-the-door" (incl Tax,Dealer Fee, Title/Tag/Reg). I literally took my credit card out. However, everything "froze" when I indicated it would take 4-5 Biz Days to have the $14K-$17K wired into my Checking Acct. Quentin got a Manager Josh Jeffres who was also very pleasant. Josh's first remark "I didn't know we even had any 2-door GTI's in stock" was off-putting (A Manager who doesn't know his inventory?). I didn't respond. My purchase was literally a done deal. However, Josh was adamant that it HAD TO BE AN AUGUST SALE. I explained that I had zero control over the transfer of cash to my Checking Acct, that I didn't know my liquidity in the Acct the funds were being transferred from, & that it always took 4-5 Biz Days. This was unacceptable to Josh, even though I had my credit card on the table. He warned of "Incentives" being dropped at the end of the month, I HAD TO BUY IN AUGUST (Incentives? None existed on a GTI! VW was going to pull any DEALER-different from CUSTOMER-INCENTIVE leading into the Sept Labor Day Sales Event? Unlikely). Due to my enthusiasm for the car, I engaged in several different possible means by which I could possibly succumb to Colonial VW/Josh's absolute dictate. We discussed a down-payment with my card card & then financing the balance owed, & then paying off the entire balance when I got the cash transferred into my checking account. We discussed a credit card, some funds that were in my checking account, & then financing the balance. A jumbled mess. MORE CRITICALLY, It was ALL about WHAT Colonial VW & Josh were demanding! Did I care about Colonial VW's "August Sales Numbers"..YES, as much I do a grain of sand on a beach in Sri Lanka. Josh actually let me walk out of Colonial with the promise that I would call my finance guy on Mon Aug 29th & see what could be done expediently to get the funds by Wed Aug 31st. I didn't make the call on Monday. I decided to wait until Sept 1st. When I made the call, I was surprised to find out that I had sufficient funds that could be wired immediately without having to sell anything in my portfolio. Had I called on Mon Aug 29th, the Colonial VW car would be in my driveway. I decided to call Wellesley VW "a sister" Dealer to Colonial VW. They dropped the price on Sept 1st to $22,840 "out the door". I was SOLD. However, I also called Minuteman VW, and by "days" end---I hadn't considered Minuteman because no 2 door GTI's were in stock---they had agreed to source and swap for a 2 door GTI, and the price? $500 lower than the Wellesley price. I bought from Minuteman immediately & I only ever dealt with one person, Timmy Pullo. As for Colonial and Josh, the GTI I was on the verge of buying, is still on their lot. I wish to thank Josh profusely for being so blindingly focused upon his absolute WANT/NEED/DICTATE! Thank you Josh, you saved me $700.00!! It's a sorry circumstance when a price is agreed to, the Dealer is honoring it, yet they place their WANTS/NEEDS/DICTATES ahead of the Customer. But, that is Colonial VW Medford. Pathetic.

CHRIS74

Sep 1, 2016

Honestly, best car buying experience Ive ever had. Caduste was an excellent salesman and Matt was the first car dealership sales manager that treated me with respect right from this initial conversation. I had done my research and he gave me a price that I could not refuse. They were so good my daughter commented on how easy car buying is. Simply outstanding!

hey_you69

Aug 31, 2016

Caduste was friendly and professional all the way through the sales experience. He is very knowledgable about the VWs we were interested in and the different options available on the Jetta. The price was what we were expecting and maybe a little less.

laurencc

Aug 30, 2016

After going to several other dealerships in the Boston area, I finally ended up at Colonial VW...and thank God I did! Caduste and the rest of the team were very different from all the other dealerships I went to. They were up front and honest about what I could get into based off what I was willing to spend. There was no pressure to close the deal or to commit to something I could not afford. Overall I felt I had a positive experience and would highly recommend going to Colonial VW and seeking out Caduste for your next vehicle purchase!

g2anderson

Aug 15, 2016

GM Ken Cataldo assisted with a communication difficulty that I was experiencing with VW credit. He stayed in contact with me and kept me up to date on how the resolution was progressing. Said he would follow through and did!

liye

Aug 15, 2016

The salesman Caduste helped me a lot during the whole car buying process. Great service from Colonial VW and I'm very happy with my new car!

Selina L.

Aug 15, 2016

I entered Colonial VW of Medford expecting to feel like people were trying to rip me off- I had a negative impression of car dealerships/salesmen in general from previous bad experiences at other dealerships.Caduste, my salesman, and all of the staff at Colonial VW of Medford were the complete opposite of those low expectations. They were all kind, helpful, straightforward, honest, and fair. My experience leasing a new Jetta from this dealership was very easy. I am really impressed with the professionalism of the staff, and I hope to do business with this dealership in the future.

Jbetancourt

Aug 14, 2016

Outstanding experience. Called ahead to get best pricing on lease of a 2016 Tiguan. Telephone service was excellent, got price with call back in 30 minutes. Made an appointment to come in which was confirmed by text. Arrived at dealer and did a quick test drive as that's all the time I had; Steve Warren was professional, thoughtful, considerate and made the process easy and convenient. I returned later that day and signed the paperwork. Everything was transparent, no one was pushy in the least bit, and Steve was a real pleasure to work with. I highly recommend him. The dealership is in a great location and the space is clean and impeccable. Couldn't be easier, definitely feel like a got a great deal and was treated in top notch fashion.

GTIFAN

Aug 10, 2016

I worked with Dan Goodman to lease a 2016 VW GTI ...Excellent low pressure selling style. Precise and responsive to much back and forth. I recommend working with him if you shop at Colonial VW Medford.

Prajwal

Aug 7, 2016

Had a great experience of buying my first golf s with the help of Dan Goodman. He was very informative and helpful throughout the process. Even after the purchase, he took the time to give a thorough rundown of all the functionalities of the car and the CarPlay system. Great, pleasant shopping experience, I would highly recommend Daniel Goodman if you are visiting there!

Vicken K

Aug 1, 2016

Gavin Luckens was helpful throughout the process. We had a particular color scheme and specs in mind for a Passat to replace our existing one, and Gavin found that exact car at a nearby dealership and set everything up for us. The lease process was straightforward, and he delivered on everything exactly as he laid out over the phone/via emails.I would definitely recommend the team at Colonial VW of Medford to anyone looking for VWs.

AregTiguan

Jul 7, 2016

I really have to thank Gavin for so many things. He helped me lease my first car and i couldnt be happier. He never pressured me or my father during the process, and answeres all of our questions. I hope i stay with VW because Gavin is who i ALWAYS want to buy a car from!

Emily333

Jun 11, 2016

Our company worked with Dan Goodman and we couldn't have been more satisfied. The process was VERY straightforward eliminating any hassle/confusion on our end. Dan was professional, courteous, thorough, pleasant and very knowledgeable about the vehicle and all of its bells and whistles. It also didn't hurt that the dealership was pristine, bright, and they even served Lipton tea not just coffee.. it's the little things and Colonial VW of Medford certainly provides it all!

casperjkn

Jun 1, 2016

Colonial VW was a great dealership to work with. We contacted 13 dealerships in the area for the best price on a 2016 Passat. Colonial VW gave us a true out the door price with no hidden fees and beat our lowest bid. The process was easy and hassle free. Jason Giacoppo was great to deal with over email, responsive and straightforward. Once we arrived at the dealership we meet our sales rep Dan Goodman. He could not have been nicer. A former teacher, Dan was polite, patient, and knowledgeable. One of the nicest sales people I've met. The facility is brand new with a great waiting area for service appointments. I highly recommend Colonial VW.

sarahl

May 27, 2016

Thank you Caduste Michaud for making the car buying experience so easy for me!!! I love my new Jetta :) Colonial VW made purchasing a new car fun and exciting!

Johannes J

May 20, 2016

I recently purchased a certified pre-owned Jetta at Colonial Volkswagen of Medford and was completely satisfied from the moment I stepped into the building. The entire staff was friendly and accommodating and I particularly enjoyed working with Caduste, who was a knowledgeable and friendly sales person. Overall I would highly recommend stopping in to Colonial Volkswagen of Medford for your next car purchase.

Juno

May 18, 2016

Great service and support by Dan Goodman, my salesperson, and Jason Giacoppo, manager, at this top notch VW car dealership. I just leased a 2016 Jetta 6 speed manual 2.0 GLI that is exactly what I wanted. Both Dan and Jason worked the phones to find me the car and get it up here from PA, which was not an easy feat. They were both flexible and transparent throughout the process. Things have surely changed form the old days of buying a car as there are no "tactics" to deal with. Both Dan and Jason are honest and forthright. I highly recommend you visiting if you are thinking of buying or leasing a VW. Ask for either of these two gentlemen to ensure a comfortable buying experience.

abenoit

May 9, 2016

Greg Cohen and the rest of the team were extremely helpful, and went above and beyond expectations to ensure my needs were met as a consumer. I felt comfortable and that Greg was genuine through the entire process. Due to scheduling conflicts, Greg and the team were more than accommodating in order to ensure that the delivery of my Tiguan fit my needs, although it required Greg to stay a little later on (Mother's day) Sunday. I sincerely appreciate his help, guidance, and assistance in this purchase. I would highly recommend the staff and dealership to anyone, and look forward to working with them in the future. Thanks Greg!

Dylan2146

Apr 30, 2016

This is the only place you should go if you're considering buying a new car. I worked with Jason Giacoppo and Dan Goodman, and both were exceptionally helpful throughout the process. I had actually connected with other VW dealers in the area, but none were remotely as responsive, courteous, detail-oriented, and knowledgeable as the folks at VW Medford. Jason took the time to completely walk me through the ordering process, and demonstrated total patience with all of my questions. Dan was very kind and very easy to work with; he was the best salesperson I've ever come across, and that includes experiences beyond the car industry. VW Medford is very lucky to have Jason and Dan on their team, and you'll be grateful to have them on yours. My experience with Jason, Dan, and the VW Medford team was not just bearable; it was actually a fun experience, which is why I'd recommend Jason and Dan to anyone.

ygma

Apr 15, 2016

My purchase of a 2016 Touareg at Colonial Volkswagen of Medford was a great experience I had ever had. I liked the gray on at first. Though there was no that kind at store, all the service people including salesman Caduste, Dan and Scott helped me a lot to find a one at port. For some reasons, it didn't work out. Then they booked the new black on for me. Also, they helped me to return my renting car the nearist location to get this car easy. I had contact serveral dealers around Boston, the price of this dealer was the lowest. Caduste Michaud is very personable and polite and a pleasure to do business with. It was very great to have this new car with the help of these friendly and professional people.

Rich

Apr 12, 2016

Started with looking online, responded to a car they had listed, dealt with Tito on the internet team and was then handed off, very nicely I would add, to Caduste. We sat and talked, I knew the car was what I wanted and the price was pretty good. My car 2005 Subaru Baja with 259,500 miles. They came up to a level on the trade that I was happy with. Financing was done with them and they even got me a better rate than I expected, with the divorce and financial issues the ex wife caused.

RuvimYurovskiyh

Mar 23, 2016

I knew this was a great dealer when I arrived late to my appointment because we ran into 4 accidents (Mass drivers) on our way to the dealer and arrived right after they closed. After hearing what happened, Caduste got right to business even though it was time for him to go. Test drove the car, fell in love, and came back the next day to purchase. Traded my car in for another used car and got a pretty good deal. It was a pleasure doing business with everyone at this dealer. Caduste was a great salesman and went above and beyond. Rami got me some great financing with the best APR. Would recommend for sure.

Murdy

Mar 22, 2016

I had read good things about Colonial, so decided to give them a try. From the moment I walked into their spotless showroom to the time I was driving my new Golf Sportwagen, the experience was excellent. Ron was helpful without being pushy or condescending. He seemed to genuinely care about what I wanted and didn't try to sell me on something I didn't need. In fact, he told me about a brand new trim option that would cost me less than the trim I asked about. After we made the deal, the insurance company failed to send the necessary paperwork and I had to leave the dealership without my new car. Ron made sure it was all sorted out the next day and went above and beyond by personally delivering my car to my workplace. Love the car and would definitely recommend Ron and Colonial!

Jpcardillo

Mar 1, 2016

This is my very first review! I had to mention the first class treatment I received from Colonial VW. The dealership was super clean. The staff was very friendly. My salesman, Greg Cohen, was stella in all respects. No lies, stories, or mistakes. I came to look at a preowned vehicle, and the sale went as smooth as I could have imagined. Everything that he said he was going to do, got done. And quickly. I've bought four cars in the last five months for myself and family, and was just waiting for the problems to happen. Nothing! Imagine that! So thanks again Greg for the great service. When in need again, I know where to go.

carguy123

Feb 29, 2016

I came to Colonial Volkswagen multiple times before finally deciding to purchase my 2013 Jetta TDI. I was hesitant to make a decision, but was greeted with a knowledgeable sales associate who was adamant about meeting my needs. Caduste Michaud went above and beyond to assure me that this purchase would be the best decision and was right for me. In the end, I decided that Colonial Volkswagen is where I would purchase my car. Overall I had a great experience and am satisfied with my decision to purchase the Jetta TDI from Colonial Volkswagen. The building is newly constructed and perfectly maintained and the staff is friendly and knowledgeable. Thank you again Caduste!

Carguy12345

Feb 29, 2016

I recently came to Colonial to purchase a new Passat. First, I would like to say I was extremely pleased with the appearance of the facility and the cleanliness. Second, I would like to express my extreme satisfaction with my salesman Caduste. He was knowledgeable about the product and made the whole process run smoothly.

Vwman

Feb 29, 2016

I just bought my new Jetta from Caduste Michaud.. Let me tell you I had the best car buying process that I ever had... Any question I asked he was able to answer it... I have had some bad experiences at other dealerships but not colonial Vw of Medford.. From the moment you walk in you just feel relief and that you can relax and buy the car that you want without being pushed to buy a car that you don't like or can't afford... I will be sending all my family and friends to buy a car from Caduste.. Thanks again!

JFS

Feb 25, 2016

Bought my first car once I moved up North at VM Meford. I had an all around pleasant experience. Dan Goodman sold me the car- I never felt pressure to buy immediately, and he made it a great and comfortable experience. I would definitely recommend buying a car here. Dan was super personable and made the process very easy, while getting me the best deal. So happy!

Chris26

Feb 24, 2016

If you want to simplify the car buying process, Caduste Michaud is your Sales guy! Having gone through several VW dealerships, there was no other salesman that stood out more and ran the mile for you like this guy. He is honest, responsive, and down to earth, which made my experience really smooth. My friend recommended him after he got a stellar deal on his 2016 Tiguan and I'm glad I took his advice. After I bought my 2016 Volkswagen Tiguan S Motion Caduste was generous enough to explain me all the controls bells and whistles before I drove off, knowing that they were closed at the time I picked up. All in all, I was very pleased with my experience and I definitely recommend Caduste Michaud and Colonial Volkswagen of Medford.

Robin m

Feb 2, 2016

My purchase of a 2016 VW GTI AT Colonial Volkswagen of Medford was one of the best I have had.. If not THE BEST. Nice people all of them from our salesman Caduste Michaud to the sales manager Scott and Rami the finance guy! Caduste Michaud is very personable and polite and a pleasure to do business with, a refreshing change from the know it all pushy sales people I have encountered elsewhere. I would recommend that you drive a few extra miles to work with this dealership.

beetle lover

Feb 1, 2016

We recently purchased a Certified Pre-Owned Volkswagen Beetle Convertible from Colonial VW of Medford. Mr. Caduste Michaud helped us and we could not be happier with our purchase. He was very thorough, attentive, and helpful, and he made the entire experience simple from the beginning to the end. He even assisted us in getting the vehicle delivered to our home, which was extremely helpful. We will definitely look to purchase another vehicle from them in the future.

chamblin11

Jan 22, 2016

i was looking for a car to replace my ald car and Mr. Caduste Michaud took time to help me find something that fits my needs.

aussietw

Dec 29, 2015

I leased from Colonial for the third time. Caduste was extremely helpful and was very efficient. He got me in and out in record time and was able to answer all of my questions and got things processed very quickly.

elawellmen

Dec 26, 2015

I recently purchased a Jetta Sport from Colonial and worked with Caduste. I had the best experience possible with no wait times between the different pats of the buying process. All of my questions were answered to complete satisfaction. I had the best experience and cannot wait to recommend Colonial and Caduste to family and friends

Jasontoms7

Dec 17, 2015

5.0 star rating 12/17/15I recently purchased a 2016 GTI from Colonial VW in Medford and have been incredibly pleased with the overall purchase experience. The process was incredibly easy, fast and no-nonsense. I worked with Caduste, who I would highly recommend as a sales person. He is very knowledgeable about the VW brand was able to walk me through many of the different packages offered on the vehicle. Despite their very large inventory, the exact car that I wanted was not in-stock. However, Caduste was more than happy to track one day for me and got it over to the dealership sooner than either of us expected. I really appreciated his willingness to go above and beyond to find the right vehicle for me. The Sales Manager at the dealership, Scott, was also incredible to work with. He gave us an very fair price on the car and started out with the best price in comparison to every other Boston dealer I visited. He is someone who wants to earn your business and will do anything within his means to make sure you leave as a happy customer. The dealership itself has recently been constructed and is absolutely beautiful inside and out. They take great care of the facilities and I'm eager to go in for my first service already.All-in-all, this dealership is top notch and I would most definitely recommend to both friends and family. Thank you to everyone at Colonial for a wonderful purchase experience!

Q-10

Dec 5, 2015

I recently purchased my VW at Colonial. I was treated with dignity and respect by all of the staff. Greg Cohen was my direct interface at Colonial and was able to help me select a car best suited to my needs. I was able to negotiate a fair and amicable deal for my car and was very Happy with Greg's ability to meet me halfway. Greg has been helpful post purchase and will certainly be on hand to help you with questions or concerns with your vehicle. I'd like to take this opportunity to thank Greg and the team for their assistance and I am looking forward to working with you in the future!

sj2016

Nov 24, 2015

Just leased my second Tiguan with Greg Cohen as my sales rep. Greg, as well as the other employees involved in the paperwork, etc. is always helpful, courteous, and a pleasure to deal with. I have always had a great experience with Colonial VW of Medford. I previously owned a GTI and brought it to Colonial for any service needed and was always taken well care of.

VW Customer

Oct 28, 2015

This dealership is a disgrace to VW of America! The General Manager, Ken, is highly unskilled, very unprofessional, and incredibly disrespectful to his loyal and respectful customers. The Service Manager, Leo, gives some effort but fails miserably. One of the front desk service consultants, Tom, also tries but fails to have some customer service skills. If two of the main managers do not provide a good example for their employees, what is to be expected from this dealership? Enough said. Do yourself a favor and go to a reputable VW Dealership that will treat you with the deserved respect and professionalism.

SergeyS

Oct 26, 2015

I had a great experience with Colonial VW in Medrofd. Negotiated the price before I came in, Jason, the Internet Sales Manager was great. When I came in Caduste was the salesman, very professional, got everything done in short time. Picked up my car the next day, and again Caduste did everything perfect, the car was clean and ready to go.No hustle dealership, would definitely recommend it.

mattfig713

Oct 20, 2015

I recently bought a new vehicle from this dealership and everything went smoother than expected! I met with a salesman Caduste who lead me through the entire buying process, explained everything step by step, and was willing to meet me when it was most convenient for me. I will recommend this dealership to anyone buying a new car. Great service!

bucci21

Oct 12, 2015

Couldn't be happier. Joe R ran around in the pouring rain grabbing cars for us to test drive and picked a winner with a CPO Passat. There was a little mark on the back bumper that they said they would have their paint guy touch up. I wasn't in a rush to get it so I left it there for the week. When I picked it up this past Saturday it was like nothing happened. The bumper looks brand new! They really took care of me here and will definitely recommend them.

Mbartolo85

Oct 8, 2015

So happy with my purchase and the service I received at the Medford dealership wiht Ron! I really appreciated how he wasn't a trypical pushy sales guy and gave me the time I needed to figure out exactly what I wanted. I walked away with a brand new car and the perfect fit for me at the rate I needed. Ron's time and services are very much apprecited.

Diana

Sep 30, 2015

I am disappointed with how the dealership is taking responsibility for the fact their company sold me a car that was different from the one they told me I was buying. I bought a diesel for the: (1) MPG; (2) resale value; and (3) the environment. I paid a premium for these reasons. I don't want them to pass the buck to VW USA and profess they are helpless to take ownership of the fact they sold me this car. I also don't want them to tell me I should not be upset because the car is "safe" to drive. There are financial ramifications that are mine now due to the fact this dealer and this dealer alone sold me a car that is different from the one they professed to sell me, and they should be better about owning that right up front. And, by the way, Greg Cohen from the start was full of puffery about the mileage capabilities of the car that were not true. He said that the estimated mileage was xxx, but many of our customers get in the high 40s or even 50. That set my expectations, and even with the cheated emissions process they employed to keep the mileage up there, I found Greg's statements to be prototypical of your "classic salesperson" and not true.

Carol

Sep 28, 2015

Great people to work with. Caduste is an amazing young man. Helped work out a great deal & hustled to get me in my new car the same day. Very impressive!

Sdesh.

Sep 8, 2015

We bought three cars here in the last year, two of those in the last week. Caduste, Jason, Scott, Kaser, & Eric were all so very helpful and handled all our deals with the utmost professionalism. The best part was how straightforward they were in all my interactions with them. I highly recommend this dealership over any other in all of Greater Boston area.

Joe

Aug 30, 2015

Was looking for a 2015 gray Volkswagen golf and caduste approached me and was very real and not pushy at all. The easiest car buying experience of my life. No BS. Check caduste or this dealership out. It's worth it.

Kayro

Aug 13, 2015

Steve talked to my mom and I & helped us with her 100 million questions. It was my first time buying a car and he was very helpful with showing me around and helping me figure it what was best for me.

belkyc

Aug 5, 2015

Came in just to look, left with a Jetta! Couldnt be happier. First time VW experience. Steve was great, made me feel at ease, extremely helpful and walked me through it all keeping within my budget. Weeks later a follow up call from Steve shows me he cared and he came through with a cable I was looking for.Excellent service. I would recommend Steve Warren and the whole Colonial at Medford staff. Friendly, not pushy and extremely easy going. They definitely will have my business for years to come. Thank you Steve!

KME

Jul 31, 2015

Colonial Volkswagen and our salesman, Caduste, were a pleasure to work with. Caduste walked me through my different options, and once I decided on on the Jetta S with tech, he patiently worked with me to settle on a price with which I was comfortable according to my personal needs. His responsiveness to my questions and needs were exceptional. I'm very happy with my new Jetta and with the service I received at Colonial Volkswagen!

Eye for the GLI

Jul 30, 2015

Let me preface this with saying that this is the first of two reviews I will be writing about my car buying process. My first dealership experience lacked something to be desired **cough**cough**Quirk VW**cough** and they will be getting their own review. Colonial VW was a complete 180 from what I experienced before. I my first interaction with Colonial was with Jason the Internet Sales Manager over the phone. I was in the market to lease 2015 Jetta GLI with the SEL trim package and a manual transmission. Nothing else. I did not NEED a new car. I WANTED a new car. Specifically that car, and the VW site said they had one. After hearing that I had been bait and switched earlier in the day, he was upfront with me and noted that the car I saw online had been sold the day before. Bummer. He then informed me that the there were a few available with their partnering dealerships but he needed to do a little looking. Before I he could even suggest coming in to chat, I was in the car driving. Once in the dealership I was greeted by Jason, and introduced to my man Ron who gets this game's VIP nomination. His opening line was "What can we do to make sure you have a better experience than you did earlier today?" It didn't take much. Fortunately/unfortunately for him I did my homework and the car had already sold itself. After laying all the cards out on the table and getting manager to quote my trade in it was time to talk turkey. He asked me what I wanted to pay and made that happen. He factored in the factory promotions going on, my trade in, and suggested I put down the insurance money I would have used to fix my trade-in's side swipe damage. It was always a conversation, never a lecture. As a person who doesn't do well with confrontation, I really appreciated that. Keep in mind, this was all at 7:30 PM on a Saturday night. Props for that kind of patience.We agreed on the price, and I put down the deposit for them to secure the car if they could find one. If they couldn't by the end of the week they'd return it to me no problem. The wait began. Ron and his team scoured the northeast for my car and were able to find one by Wednesday evening. They could have done it sooner, but I was stubborn and wouldn't budge on the color. I gave in and for the better. Black looks much better in person. Ron was very patient with me through the process even though I was texting him for updates. Once the car was back to Medford it took them less than a day from when I got in to sign the papers to when they handed me the key to a licensed, insured and state inspected car with a full tank of gas (also running with the AC on 15 minutes before I arrived). He even helped me remove the parking permit sticker that I had to return to the City of Boston. At this point I'd like to include one honorary mention. Kaser from finance friendly and informative throughout the entire process. Was never impatient and helpful/genuine about explaining various plans I could add on to make sure VW didn't charge me for damage when the lease ended. He bundled a couple things that will probably be necessary with street parking and MA potholes. Again, I kept another employee 20 minutes after closing and he acted as though it were still 2 PM. Nothing rushed. Overall an amazing experience from Ron and his team. Would recommend to anyone. They treated me like an old friend and were all about the followthrough. I hope I won't have to see them for another 10,000 miles, but if I do I won't exactly be upset about it.

stevemaher12

Jul 20, 2015

I bought a used vehicle and Caduste answered all my questions and put up with a lot of questions and prodding. Never a problem for him - he was on top of everything, got back to me quickly, and saw everything through. I would definitely recommend Caduste!

Fritz Mayock

Jul 11, 2015

I am happy with how my issue was resolved. Once as I got their attention, they fixed my car, and did a terrific job. I am satisfied with how the issue was resolved.

Ben

Jul 1, 2015

Bought my first ever car with Caduste at Colonial VW Medford. It was overall a pretty easy experience and, as it was my first time, he explained everything I needed to know about buying a car, paying for it, etc. Very friendly and helpful staff

20carsandcounting

Jun 30, 2015

I bought a 2002 RAV4 w/100k on it -- Great little SUV and a great price! Love the people there too -- will definitely go back!! Steve Warren was fun to work, Joe Bayko made signing the paperwork quick and easy! Billy in service was pretty awesome too! Thanks everyone! :)

Pedro of Somerville

Jun 27, 2015

This past week I went to Colonial VW of Medford repair my old car, but instead drove away in a new car and couldn't be happier. Long story short, my car needed extensive repairs so I decided to explore my options, which included meeting with Greg Cohen. After chatting for only a few minutes he suggested a couple of cars, which I took for test-drives while my old car was getting diagnosed in the Service Department. Meeting Greg was time most well spent that I can remember. He is a great listener, no-pressure, knowledgeable, friendly, and one of the easiest people to get along with I have had the pleasure of meeting thus far. I never felt comfortable walking into any other car dealership regardless of the reason. At Colonial VW of Medford I felt welcomed and free to look around, talk with anyone, and sit in any car. Never felt a drop of pressure, which is why I was bringing my car there for repairs. Now that I have met Greg Cohen in sales and Kasser in finance, I highly recommend Colonial VW of Medford to anyone.

alanhunton

Jun 22, 2015

These guys are the best! I arrived on a Saturday morning around 9:30 to trade in my previous car and lease a new Passat. Between the running around (literally) done by Greg and the professionalism of Ken Cataldo, the GM, to the finance mgr.every possible effort was made to make it all happen within my 3 hr. time frame and that's just what they did. Evaluating my vehicle was agreeable and fair, all the paperwork, cleaning the new vehicle, giving me a free fill-up, free pizza, etc. All I can say is you will not find a group of folks more committed to putting you in the vehicle of your choice anywhere in the Boston area.

lovecars123

Jun 21, 2015

I came to Colonial Volkswagen after visiting other VW dealerships in search of my new car. I entered the dealership and was immediately greeted by Caduste Michaud. After spending a few minutes letting Caduste know exactly what I need and want in a new car he suggested a few cars that I may like. We test drove these cars and I decided on a Tiguan. During the whole process Caduste was very informative and helpful answering any questions I had about the car. He was very prompt with getting everything done on time and informative letting me know where we were during each step of the process. I am HIGHLY satisfied with the service I received by Caduste and Colonial Volkswagen. I will be recommending not only Colonial Volkswagen of Medford but my salesmen, Caduste, to all of my friends and family wishing to receive excellent service.

Ben

Jun 19, 2015

Steve Warren recently helped us with the purchase of a new Golf Sportwagen. He was very knowledgeable, friendly, helpful, and provided excellent service. I would recommend him to a friend.

nriwin

Jun 19, 2015

Great experience at the Colonial VW in Medford , The entire process went smooth and simple as possible , would highly recommend this dealership to friends . Caduste Michaud was accommodating and friendly , he helped us choosing the write car for our budget .

Leesette

Jun 17, 2015

Just leased a new Jetta from Colonial and I couldn't be happier with the entire process. Everyone went out of their way to make things as easy and simple as possible. My salesman, Caduste, was accommodating and friendly, even rearranging his schedule to see me at a time that worked for me. I would highly recommend this dealership to anyone looking to purchase a new car!Just a note, I had to select someone from the list to submit this review, but Caduste was the only salesman I worked with.

lashwor123

Jun 13, 2015

Great experience at this dealership. Would recommend it to friends etc. Worked with Caduste who was a great sales man. Great communication with him and he dealership

VW-MCG23

Jun 12, 2015

I just purchased a VW GLI from Colonial VW of Medford. I was getting all of the help I needed from Jason and Caduste, with any other staff memebers happy and willing to lend a hand. The staff was extremely knowledgeable and worked with us to come up with a car and a price that we were thrilled about. If you want to buy a VW, you're going to want to buy it at Colonial of Medford.

firstcarbuyer

Jun 6, 2015

Caduste and the financial team were very helpful when helping me purchase my kia soul. Even though I was shopping on a Saturday, Caduste was very attentive and helpful, as well as low pressure. He didn't stress me out. He also gave me his cell number so that I could call him even when he wasn't at work. I really appreciated that. When I ran into complications with my registration, (not the dealership's fault), the financial team was also very helpful and called me immediately and helped me get everything solved. Colonial Volkswagen made a potentially stressful experience pleasant and not all that bad.

bella0702

Jun 4, 2015

I bought Jetta GLI last week and I'm more than happy I bought it! Steve Warren was so helpful with assisting me on buying it. there wasn't any pressure like most salesmen have. I also worked with Matt Davenport as well. both were amazing and they saw me instead of dollar signs. the atmosphere was just simply perfect. by far this is the best place to go. I would buy another car from there in a heartbeat, if your looking for down to earth salesmen this is the place to be!!

adbergs

May 30, 2015

Just drove away with my new Jetta, love it! Caduste was very helpful and was attentive to all my needs and questions I asked regarding the vehicle, guys the man! Everyone at VW were very nice, and I felt very much at home in the newly renovated dealership (with a nice waiting area filled with comfortable chairs and a nice flat screen TV :) All in all I had a great experience at VW in Medford and I would recommend anyone in the market for a new or used Volkswagen to do business here!

mrscosto

May 20, 2015

When I walked into the dealership I wasn't too thrilled that the person I had been corresponding with via e-mail passed me off onto another sales person and didn't prepare for my scheduled appointment when I was very specific with what car I was interested in but thankfully I was passed into the better hands of Caduste. Caduste was fantastic to do business with- he was professional, polite, he minimized the haggling and was very prompt when responding to questions via text. He was very transparent with the status of the car, always providing updates. He even brought the car to a different service center to get inspected because their machine was not functioning and he didn't want me worrying about that. I will definitely consider purchasing a car from Caduste again.

RJM

May 18, 2015

the team at Colonial VW were great to work with. Polite, professional, easy to negotiate with, and prompt to respond to calls, emails, and texts. I drove past two other VW dealers to get to Colonial, and I would do it again.

ekeliher

May 4, 2015

They let me take a test car home overnight to make sure I liked it! Caduste, my sales person, went out of his way to make sure my timelines were met and I got the car I wanted at a fair price. He was constantly in touch with me during the process. I appreciate that he took the time to show me how to use Bluetooth and made sure I was comfortable with all the car's features. Overall, A+. I look forward to having my car serviced by this dealership.

Bcs77

Apr 30, 2015

Love my new v-dub, great car friendly up front and extra entertaining staff, this the place to go if you want a Volkswagen thanks

Skyrholdy

Apr 24, 2015

My experience was easy and comfortable, I knew my budget and the kind of car that I wanted going in. Caduste was very helpful in assisting me by showing me cars that were within my budget.

belkyc

Apr 2, 2015

Great car shopping experience! My experience was easy and not at all intimidating.Steven was super helpful making sure I got exactly what I wanted at the price I was looking for. Steven was very professional, accommodating and friendly. Kept assuring me that any problems I could call him directly and so far he's answered all my questions and needs.I am really happy with my new Jetta, this being my first VW. So excited!!!

alyssa

Mar 28, 2015

I am very please with my new Jetta. As a previous owner of a Jetta for the past 10 years I welcome my new baby and I thank James and Matt for their help with the choice. You guys were great and I really love it!! Alyssa M.

marie

Mar 25, 2015

I was very please at how professional, fast and helpful James was at advising me in the choice of a used Jetta for my nephew, which his car was totaled recently. Overall everything was taking care with great professionalism, no regrets!!Marie Cadet

Long Pham

Mar 8, 2015

I went in with no intention to buy a car right away. Then, I came in and talked to Greg and he set me up with a great car, then spent a great amount of time explaining all the details for me and my friend, then took us out for a legit test drive. He also replied quickly whenever I had questions or concerns. Would definitely recommend him to all my friends who are looking to buy a car.

amy

Feb 27, 2015

Recently I had bought a pre owned blue Bettle and it is the cutest car ever and I love it. James and Jason made my purchase so easy by being so helpful and awesome and the experience was great. Overall best purchase ever!!

snowmageddon

Feb 27, 2015

Bought a GTI and couldn't be happier. We all need a new car at some point in time, unfortunately for me that point in time just happened to take place during snowmageddon. Fortunately for me I had James Pelham on my side to guide me through the process. James was very patient when helping me to select a perfect car for spring. He attended to all my concerns and showed true interest in my overall well being. This was honestly one of the best purchasing experiences I've ever encountered

Bfost823

Feb 26, 2015

I'd been car shopping for a while and found myself at vw of Medford post blizzard(I was surprised they were open) everybody was super nice they made buying my new Tiguan easy no back and forth no run around no nonsense Bryan was awesome as was the whole staff thanks guys

Victoria

Feb 26, 2015

I needed a car and my friend knew of Colonial Volkswagen in Medford. We went together and were looking at a used Passat. I worked with James who showed me a 2012 white Passat that I fell in love with. He made everything easy and addressed all my questions. James even had a small scratch taken care of before I drove off.I got a great deal and excellent service!

H

Jan 22, 2015

We went into Colonial to look at Golfs and Greg Cohen was very friendly and knowledgable. I really enjoyed learning about all the features and how to best maintain my new car. He worked with me over 3 days and each time greeted me with a huge welcome and made sure that I was taken care of, even while it was super busy. Thanks!In terms of financing the car, Jason, also knew his stuff - was able to find a great rate for me, and was very open to providing me with all the information I asked for to make decisions.

E

Jan 13, 2015

We worked with Greg Cohen to lease a Passat and had a great experience. Greg was so patient and friendly with our kids and even took the time to program the Disney channel on Sirius radio before we picked the car up. We couldn't believe how much time he spent with us and our boys while still making sure we had everything we needed and we're comfortable with the car. He was incredibly knowledgeable, empathetic, and friendly. We'd recommend him with no hesitation.

Obayode22

Jan 10, 2015

I went into VW Medford and my sales guy was James. He was extremely helpful and easy going. He let me know all I needed to know, was understanding and empathetic when the car I wanted was no longer available. He sought other options and found an even better car for me with less miles and matched the budget I was looking to spend on a car. Negotiations were fairly easy and I walked away with my 2012 Volkswagen Jetta. Thanks James!

Squeek

Jan 5, 2015

I called Greg Cohen on Saturday afternoon when my light came on in my car about fluild being low in the engine. Greg advised me to bring my car in at 12n on Sunday when he would be at the dealership and would be glad to put the fluid into my car. I showed up at 12n and Greg couldn't have been more helpful. He put the fluid in my car within a matter of minutes. I couldn't have been more pleased.

kriskylex1

Dec 13, 2014

What a pleasant experience, just a great experience unlike many of the other dealers that smother you with pressure, Greg in sales is experienced, knows his product, , smart and very responsive, Highly recommend asking for him, 1st desk on the right when you come in the door, The GM Ken is great, have bought 3 cars in 4 years, and will buy all my cars if possible thru them, gives you an honest number for a trade and works a very competitive and fair deal on the car.Then on to finance and A guy named Jason Bradley, worked a great deal for me, spent much more time than any other dealer would, and honest as the day is long, and gave me a real lesson in finance and credit that was worth 3 credits in college, The Best, have been buying cars since 1977, the best experience again

latabaie

Dec 12, 2014

My husband and I recently purchased a 2014 VW Jetta from Greg Cohen. I could not have sing my praises any higher for my overall experience. Off the bat, we were impressed with Greg. There cannot be anyone more knowledgeable about Volkswagen and their products than Greg. Not only did he know all the ins and outs of the car we intended to purchase, but he was candid about Volkwagen's history and knew all the issues I had with my '03 Passat. Given my bad experience with my Passat, I was hesitant to get another VW, but Greg quelled any apprehensions I had. He was incredibly professional, friendly, and incredibly respectful. At no time did I feel like we were being taken advantage of. When we found a better price on a similar VW at another store - he went beyond matching the price, making our car buying experience more affordable and smoother than we could have expected. Looking forward to long and friendly relationship with the folks at VW Medford!

Eun_Sun

Nov 23, 2014

I went to Colonial Medford even though living in Wellsely close to another dealer because of the reviews and the selection. The car I originally thought I would want ended up driving different than expected and James was very patient in helping me pick a Jetta that worked for me. I even look foward to servicing there when they have there new building up.

ghart53

Nov 16, 2014

There used to be a time in my life where I believed I would never own a nice car. I thought to myself "Oh, I'm just going to have lower end vehicles all my life, and that's okay". That is, of course, until I went to Colonial Volkswagen and dealt with James Pelham and Jason Bradley. On the day I was in the dealership, there was a man buying a car, and he was showing off some card tricks while he waited. Though a magical sight to behold, this isn't magic. What Jason and James did for me is the true magic. I walked in on a Friday, and left on a Saturday with my new vehicle. I was able to finance a 2012 Nissan Maxima (used of course, but gosh is it beautiful), at an amazing rate thanks to the efforts of these two men and this dealership. As long as I live, and/or as long as these two men are still selling vehicles, no matter the dealership, I don't think I would be able to go anywhere else. I would recommend this dealership, and the people that work there 10/10 times to anyone, anywhere and at anytime.

Hallsix

Nov 3, 2014

We recently were involved in a car accident and needed a replacement vehicle. We looked on line and found a deal that was what we thought was too good to be true. We decided to visit colonial VW in Medford Massachusetts and see for ourselves. We spoke with James Pelham and purchased the car. There was no pressure to buy whatsoever, the internet price was well over $1000 less than we could find anywhere else. If you are looking for excellent service and a stress free car purchasing experience talk to James at colonial.

HCR

Nov 3, 2014

So there was no question where I was going for my new car. I have been a customer at the service felt for six years, so it was nice to see all the familiar faces and some new ones too. From the moment we walked on the floor we were met with knowledgeable and friendly people. The sales manager put us together with Stephen Gill and we were good to go. Stephen Gill is the best. Patient, knowledgeable and very nice. He out me together with a car I absolutely love AND he showed me how to use it! Thanks Mr Gill and everyone at Colonial VW. - HC Carr

trendj

Oct 31, 2014

i got a new car from james he made everything very easy got me great deal with low payment love my car def recommend, everybody there was very friendly and helpful

lamarr_w

Oct 30, 2014

I bought a used GTI from colonial and was surprised how smooth the process went. It was my first time at a dealership even though I owned VW's previously. James helped me pick out a car that awesome and Jason helped with all the financing as well as giving me great advice to build my credit and fix a few things for in the future. I would buy again from these guys and think the most of them.

PENGYANG

Oct 26, 2014

I came to colonial VW to purchase a tiguan and was helped by Jason and James. Jason was very up front with me over the phone and James made everything else go smoothly too. I got a great deal and it was the easiest car buy ever. Thank you

ShuaiWang

Aug 9, 2014

My experience at VW medford was great. I worked with James who is the salesman and Anna who is the finance manager to buy my very first car, a VW passat. They were so nice and friendly! James is patient guy who is willing to explaining every detail about the car to me, and always tries his best to give me the best service. Also Anna is also very helpful, she made a good loan rate available to me. In my view, she is the most professional finance manage I met during my purchase. I would recommend them to anyone!

CaroSchero

Jul 31, 2014

Got exactly what we wanted! Second VW dealership we tried in the area and definitely recommend this be your first stop. We left the first disappointed and we left colonial with a car.

Patsydavis

Jul 30, 2014

I am now driving a VW Jetta. Mike Kingsley was my sales person and made the transaction simple and pleasant. Great to work with people who love what they do and do it well. Anna in finance was thorough andalso a joy to work with.

AMHI

Jul 22, 2014

Completely happy with my experience at Colonial Volkswagen! Mike Kingsley helped me find the car I wanted - no pressure along the way. Pleasant, easy experience, and now I have a new Jetta to show for it!

golfsox78

Jul 15, 2014

I worked with James in sales and Ana in the finance dept. It was my first experience at Colonial VW and I have to say it won't be my last. I really don't enjoy the car buying experience because of wheeling and dealing at most dealerships but working with this team we got right to it and I got a fantastic deal and a great car. I also got a finance rate that exceeded my expectations. I highly recommend the next time you want to purchase a vehicle take a visit to Colonial.

ken.zhi.54

Jul 15, 2014

I bought a brand new Tiguan r line in colonial , they gave me a very nice pice and provided the best service to me, I was very happy.

smylleee

Jul 14, 2014

Upon Arrival I Received A Very Warm Welcome From Jason Giacoppo And Jennifer And Was Introduced To My Sales Consultant Mike Kingsley, Mike Introduced Me To A Vehicle That Was Perfect For Me And That I Purchased;.... Kaser Teebagy Very Nicely Introduced Me To Any Services That I Would Like To Have; My Total Experience At Colonial Volkswagen Was Awesome, I Am Very Happy With My Vehicle And The Kind Support From Colonial Volkswagen.

Paolo Fornara

Jul 11, 2014

Mike was very helpful in my car purchase. He was very patient in explaining lease vs purchase, he was good to deal with and ultimately gave me a good deal on a 2014 passat. Mike helped me coordinate the shipment of my car to another state and followed up with me in a timely matter. I recommend him and it was a pleasure to buy a car from him. Ann was great, she went the extra mile to help me get a good rate of my lease and explained everything that needed to be done in a simple, concise matter. She was very kind and patient, and the paperwork was completed very quickly. Vw Medford was great to me and I recommend them.

dttmei

Jul 10, 2014

Our salesman was Greg Cohen. He was very helpful and knowledgeable about the 2014 Tiguan we were buying.Colonial had a large inventory of vehicles to choose from and Greg delivered on the promises he made regarding the prep and delivery of the vehicle.Although I read some negative online experience regarding the service department, I haven't personally experienced such because the vehicle is new and hasn't needed any warranty work.I would recommend Greg.

Kmacone

Jul 7, 2014

Overall, I had a wonderful experience purchasing my Jett's from Colonial Volkswagen of Medford. Amazing service and attention to detail especially from my sales and finance guys- Ryan and Kaser! Super friendly and answered all my questions- had more than a few as this is my first vehicle purchase. I would recommend anyone this dealership.... Ask for Ryan!

Marciaik

Jul 1, 2014

Mike Kingsley was an amazing salesman and ann in finance was amazing and worked her magic. No pressure to buy either! Such a great experience!

davidarubin

Jun 25, 2014

Best car buying experience I've EVER had. These guys executed the most perfect team-selling approach I've seen in the business.Jason Giacoppo fielded my phone inquiry. George Makrigiannis accompanied me on the test drive and did the preliminary paper work. Scott Carter appraised my trade. And the entire team gave me the red carpet treatment to close the deal. Even the financing went amazing well with Kaser answering all of my questions and taking time to explain the fine print.I would not buy a VW from ANY other dealership, not just because Colonial gave me the best deal I could find, but because they treated me like a true customer not just a sales prospect. Every time I went to the dealership during subsequent visits, the entire team greeted me at the door and was genuinely invested in my satisfaction.If you are looking for a new or 'pre-loved' VW in New England, you need to go to Colonial VW. I guarantee your search will stop there.Thanks guys!David

lukedm

Jun 21, 2014

Everyone working at Colonial VW is fantastic. They are highly knowledgeable about the products they are selling, and they truly care about the customer.They are going to help you get the vehicle that you want and will make sure that you get it as soon as possible.Also, they (Mike, Jason, Martin, etc.) remain in touch with you throughout the buying process and after it to ensure your satisfaction.

keesomliang

Jun 9, 2014

This is the first time I buy a car from Colonial VW Medford. Comparing with other dealers of multiple brands I've ever been, I have received best service and experience at Colonial VW Medford. George is professional and patient with all of my questions, concerns and requests. The dealership hall is kinda small, but the great news is there will be a brand new building for use in just few months! I am pretty happy with the purchase experience in there, and highly recommend Colonial VW Medford to all people who are interested in Volkswagon.

casemoney

May 31, 2014

I've dealt with Greg Cohen in Sales on two separate occasions and have had nothing but positive experiences. I highly recommend this location, but specifically Greg Cohen!Last year my Mother decided she wanted to buy a new car (which for her means a ~3 year old car usually off a lease). I had been driving a leased 2012 Jetta SE that I got from Boston Volkswagen in Watertown (not a great experience there) and decided I wanted my Mom to have a good, safe car. So I called Colonial Volkswagen in Medford for their help in doing the paperwork for having my Mom purchase my car off the lease. Greg took fantastic care of her and the experience went very smoothly and exactly as promised.About a year later I decided I wanted to trade in my Mom's old car and upgrade to a new car. I spent many months researching, test driving, visiting other dealerships, etc... What I found was most of the dealerships I went to used the same tired sales tactics: high pressure, disappearing with keys during appraisal, bait and switch, etc... I also found out all I wanted was another Jetta. So I called Greg at Colonial VW just to get him to run some numbers with me over the phone (I had grown tired of going to dealerships due to the aforementioned reasons). Greg ran some numbers, called me back, and we were in the ballpark of what I was looking for. He also quietly suggested that I come in and take a test drive of the new 2014 Jetta with the new engine spec, electromechanical steering, etc...I called him a day or two later and scheduled to come in later in the evening for that test drive. I got there and sat down with him where he asked what I was looking for. We went out to the lot to look at some different trims. No pressure at all, he took a copy of my license got a plate and some keys. We sat in the car and he showed me what had changed...he then told me to drop him off at the front door and sent me out on the road by myself to test out the new Jetta. I've been to many dealerships before and never had the pleasure of a test drive to myself. I came back, told him I needed to think about it and he was completely understanding. Didn't try to stop me, didn't try to have me put down a deposit. Even had the GM come over before I left and say hello. Scott (the GM) was equally low pressure and just wanted to help however he could.The next day I went to get back a deposit I had made at a high pressure car dealership just so that I could leave. They tried throwing everything at me to not get my deposit back. So I called Scott (as Greg was out of the office) and bluntly told him what I was offered at the other dealership (for a different make & model) and where I wanted to be with the Jetta. He told me he'd make it happen and that Greg would call on his next day in. Greg called as promised and I made an appointment to see him. I must have asked him 50 questions and he patiently answered them all. Never did I feel like I was being rushed or wasting his time. When I decided to purchase he stayed equally as attentive and responsive to calls (to his personal cell phone) or emails over the next couple days. The car came in, he had it detailed and personally met me to show me around the interior again. He even helped me move things out of my old trunk, to the trunk of my new car...in the rain! I'm still not a fan of car dealerships, or car salesmen. But Greg Cohen is of a different mold. He is up front, transparent. He says what he means and means what he says. They say making it in life is all about who you know. Well I know I have a trustworthy "car guy" and that's saying a lot. I look forward to the next 2+ years of my lease, and would absolutely purchase or lease another car from Greg in the future.

messmerb

May 27, 2014

We were looking for a car for our daughter who is a student. When we arrived at Colonial VW, we met Mike who really knew Volkswagons inside and out. He was a no pressure type of guy, and was able to completely answer all of our questions in terms we could understand. We actually did leave to test drive another brand of car, but were back inside of 2 hours to sign the lease papers for the VW. Very positive experience, and will definitely go back for another VW at the end of the lease. Thanks Mike!!

gkerle

May 20, 2014

My salesman, Mike Kingsley, was very helpful. He listened to what I was looking for in a car, and even when I decided to go with a used Honda Accord that was on the lot instead of a Volkswagen, Mike was understanding. He didn't try to push us towards a Volkswagen just because that's the dealership's primary brand. He was also patient when my new insurance policy was handled poorly by my insurance company, and helped to set things straight. Overall, Mike made my first car buying experience very simple, and I'm extremely happy with my vehicle. Thanks again Mike!

Bjack36

May 19, 2014

We have leased a couple cars from this dealership and they've always been great, this time we were way over our allowable miles on our lease with 5 or 6 months left on our contract and weren't sure what to do, we got in touch with Matt, he took the time to explain all of our options and really seemed to care about helping us to find a affordable solution, we ended up buying instead of leasing this time(the exact same car) everything worked out great, we love our Jetta, would totally recommend Matt and Medford VW

davidshaffer1

May 9, 2014

All of us have had bad car buying experiences and I really was not looking forward to purchasing a vehicle from a dealer because of past experiences. While looking for a small used pickup truck in the Boston area, I found one at Colonial Volkswagen. Mike Kingsley was my salesman and was immediately friendly, not overbearing or high pressure. We took the truck for drive and I was interested but felt for the year it was a bit overpriced. Without me even asking, Mike agreed to replace the tires as they were fairly worn. Then he indicated that the dealer would do a complete go over on the vehicle, which they did, and fix anything that was not working properly. When it came to the bantering for the price, which to me is the absolutely most dreadful part of buying a car, Mike asked what I thought would be a fair price. I made and offer and they accepted. No back and forth at all! Thank you! They serviced the truck, replaced the tires, recharged the AC, changed the oil and topped off fluids. When I picked it up the vehicle had been completely detailed! This 17 year old truck looked almost new. Without a doubt I will purchase my next vehicle from Colonial (and Mike). Customer service is truly valued at this dealership.

dfalk38

May 5, 2014

We had done some minimal research online, but knew that we wanted a TDI vehicle that was great for a growing family. We went in on a Sunday and Mike was so kind to take us in and help us figure out the best option. He was informative in every way, we test drove the vehicle, and left feeling good about it. A couple of weeks later we went back to purchase a new Jetta TDI Sportwagon, and we couldn't be happier with the purchase and the experience!

udo13345

Apr 26, 2014

I visited Colonial VW interested in a 2014 GTI (at the time owned a 2011 Golf). This was my first new car buying experience and Greg Cohen was fantastic from start to finish. He was an absolute wealth of knowledge about the GTI and VW's in general, provided me with a great Test Drive rout and didn't insist on joining, was not pushy on if I was just there to test drive or if I was legitimately considering buying, and once we started talking money he went above and beyond to get me the deal I was looking for. All in all an excellent experience.

ronkyho

Apr 24, 2014

We just bought a 2013 VW Golf from Colonial VW of Medford. In 50 years of buying new cars, this experience was a first for us: our first transaction with Colonial, our first VW, and our first black car with a sun roof ! We love the car. It's perfect for an older couple. Comfortable adjustable front seats, easy to get in and out of, plenty of power, nicely maneuverable and parkable in the dense urban area where we live. And it's a good looking vehicle.Just as importan as the car itself was our experience at Colonial VW. In three visits there, we dealt with Greg Cohen. He is the most knowledgeable car salesman we've dealt with in all these years, and he treated us with attentiveness and respect throughout. We recommen him and Colonial with enthusiasm.Ron and Fran KehoeBoston

thurber460

Apr 24, 2014

I searched online for several weeks for an older but great condition used 4x4 pickup in New England. Colonial popped up one day with a low price so I read some online reviews of the dealership and decided to check them out. I'm out of state and they handled almost everything over the phone including final price. When I finally went to test drive the truck it was exactly as described, in excellent condition, super clean inside and out. Michael, Jason and Ryan were all friendly and helpful and worked with my schedule and needs. Their shop did an excellent job cleaning and prepping the truck. Highly recommended.

Bm397

Apr 21, 2014

I called VW Medford last week with a question about my car(every time I got in and turned it on it would ask me to choose a user for my phone and my ex's name would come up as a choice and I couldn't delete them it was driving me nuts) I wasn't sure who to speak to, the receptionist put through to a salesman Matt, he tried to walk me through it still didn't work, he told me he'd call back and we get it figured out.. 5 min later he called back from inside of a car went through every step and helped me finally delete my ex... So thank you again

Rnb229

Apr 14, 2014

We have now bought 2 cars from Steve in the past couple months. He takes the time to understand your needs and show you the cars. He doesn't pressure you and his customer service is why we returned.

alice40

Apr 3, 2014

I had a good experience when trading in my used truck. Sales Consultant Rob Cherubino was extremely professional and helpful during the sales process and went out of his way to make sure I was satisfied with the transaction of the purchase of a used vehicle. I would recommend this dealership to my friends.

tammyvanp

Mar 31, 2014

It can be intimidating walking into a car dealership. I was welcomed warmly by Matthew, this young man was a superior salesman, extremely friendly, knowledgeable, and trustworthy, which is appreciated greatly by someone like myself who does not know a lot about new or used vehicles. I have already recommended your dealership and Matthew to many of my friends and family members. Cheers to you for employing someone who has all of the qualities consumers value in a salesman. I will come again.

jasimeone

Mar 25, 2014

I have bought many new cars over the years, VW's, Toyota, BMW, Acura, Jeep, Honda, Nissan etc.. Like many others my experiences have been good and not so good. I actually enjoy the new car pursuit but I don't have the interest or the energy for lots of sales noise and BS. Working with Steve Gill at Colonial was a pleasure. Steve is polite and yet direct. There was no nonsense and no games. Steve is knowledgeable of his product and communicates clearly and concisely how the product works and unlike others he goes beyond and provides some insight into why certain features are configured in specific ways. What I especially like about Steve is that he listens, takes notes and then follows up as discussed. That showed me that he was willing to work for my business.Steve made it immediately clear that as a "local" getting my business was important to the dealership. This may sound like some car salesman's line but when the deal negotiations "hit the wall", and they did, Steve fought for my business and earned it.When I came to pick up my Jetta Sportswagen TDI Steve went through all the essential features and configuration settings but also the little details, the things you would only find buried deep in the manual. I may not remembered it all but I will remember that Steve showed this to me and I'll know there is a solution somewhere in the manual. Or maybe I will just call him and ask.On Monday night I drove away at 8:00 PM with my iPhone paired, my radio rocking and my Nav leading.

sly02138

Mar 19, 2014

We have just arrived in the United States and we were in search of a new vehicle. Despite our immigration status, we were immediately taken seriously. The car was there, perfect and a very good price. The whole team was perfect and it is a pleasure to do business under these conditions.

tyholt

Mar 12, 2014

Steve was very helpful, friendly and informative concerning my VW purchase. I highly recommend him to anyone who is thinking about purchasing a vehicle. The best!

Bmont22

Mar 6, 2014

Without question the easiest most painless car buying experience ever, none of the usual bs, told him what I can afford, he gave me a couple options, drove a few cars, slept on it, called him back made an offer, he agreed, handle almost everything by text/email, picked up my new pass a the next day, was in and out in less than and hour, great car, great price...thanks Matt

ssheehan99

Mar 6, 2014

I typically do not write reviews but this experience was certainly worth making an exception. As a female sometimes buying a car can be an intimitating task. However shopping at Colonial and working with Matt was not only painless but very pleasant. He was so nice,knowledgable, accommodating and fantastically patient with my 7 year old. I truly cannot say enough about what a positive experience I had at Colonial VW with Matt and the entire staff.Thanks again

bella18

Mar 2, 2014

everybody was super friendly, patient and thorough, Matt and Jason were great they walked me through eevery step, made everything simple and easy, I got a great deal, I love my car, so happy thanks guys

rgall32037

Mar 2, 2014

I don't write many reviews. Colonial is top notch. Their staff is knowledgable and professional. I live on the north shore where their is an abundance of car dealerships, including a Volkswagen center. I have used Colonial and more specifically Greg Cohen for the last several years for all my automotive needs. My wife and I just took delivery of our fourth car from the colonial group ( all VW). Even for service I could easily go to my local dealership, but instead I find myself heading to Medford because the people there are a pleasure to deal with

MarucaFlores

Mar 1, 2014

I had a wonderful experience trading in my car and buying a new one at this dealership. Ryan Hawkins was very helpful and easy to work with. After the delivery of my car, he took his time in showing me small detalis about it and this has been invaluable.

dominickr

Feb 28, 2014

Four weeks ago, Jason left a message with me inquiring about my 2011 Jetta TDI to see if I was interested in a trade. When I finally got back to him, he was prompt and polite in explaining the dealership's interest in my vehicle. I had been contemplating a refinance of my payments, as well as moving away from the diesel price premium, not to mention I was reaching the end of my original warrantee. I agreed to bring my TDI in for an appraisal and take a look at the options they had on the lot. As with my previous buying experience with Colonial VW, Rob Cherubino helped me through the process with the characteristic no-pressure high-professionalism approach that marks that store. Going in, I was concerned the deal would require purchasing new stock or some other premium vehicle, but there was no such expectation on their part. They wanted my car, and if I wanted to take the money and walk, that was okay, or they would carry through with a good offer on a used vehicle. After some consideration I ended up buying a certified pre-owned 2012 Jetta 2.5 SE with fewer miles than my trade-in, an extended warrantee, and improved audio system, along with all the other goodies I grew accustomed to as a VW driver. While a buyer could conceivably find a slightly better price somewhere in the universe for the deal, I feel the transaction was incredibly fair and above-board throughout the process. Plus, I have the piece of mind that no matter what might come up through the next few years, I feel not just like a customer of this team, but a client.

nbn1200

Feb 28, 2014

Great experience, great price, everything was simple straightforward and easy. I set everything up over the phone with Matt ahead of time, we came finished up the paperwork, drove away in our new car in just over an hour, the best easiest car buying experience Matt and Chris were awesome, if you're thinking about buying a VW this is the place

Gingras

Feb 27, 2014

We went to Colonial VW on Monday night (after the Presidents weekend) during the snowstorm to look at pre-owned vehicles. Ryan Hawkins (salesman) was exceptional by greeting us when we arrived to helping us trading in our 2011 Honda to purchasing a 2013 pre-owned Passat. The purchase price was well below the price offered at another dealership for the same vehicle but a different color. All the sales staff including the finance manager Chris were excellent. We strongly recommend visiting this dealership first when considering either a new, old or pre-owned vehicle of any make or model.

justgotanewcar

Feb 25, 2014

this was the easiest, most pleasant, buying a car experience i ever had! they helped me out solo much.. made everything extra easy.. extremely good deal on the car.. he allowed me to take my time and didn't push at all. worked with me until i was comfortable with the vehicle and the price.. SPECIALLY the price.. i would do it at all over again. thanks matt..

sallen1121

Feb 20, 2014

As a first time new car lessee I could not have asked for a better experience than I had at Colonial VW of Medford. Never having gone through the new car from the dealer process I was reluctant to get started. I did a little homework on line and then met with James Pelham at Colonial VW. James is a peach. He was patient with all of my questions and used lay terms vs. car jargon when explaining everything from lease agreement details to functional attributes of the car itself. He is friendly and helpful with a good sense of humor. I found a genuine personality goes a long way in selling a car (read: no BS). After making the initial decision to go forward with the lease the rest of the process could not have been easier or more efficient and I am now the very happy lessee of a brand new black VW golf! Every person I encountered at Colonial from sales to finance was great. The one thing they need to improve is getting some type of shade/window covering for the glass window in the showroom. When the sun is out its blinding inside and has the potential to overheat customers even when its 23 degrees outside, this makes sitting and negotiating for an extended period of time less than ideal. I told the sales guys Id mention it on their behalf too. Otherwise my time at Colonial VW of Medford made for the perfect car buying experience.

wrose504

Feb 14, 2014

I leased a Golf from Colonial VW Medford, working with George, Jason and Chris and the whole process was great. I put this review on Yelp first, because there are a lot more negative comments there, but I also wanted to put it here as I looked here before going in.I went in knowing that I wanted a Golf after having done a test drive previously. I'd spent a bit of time before I came in looking at different feature options on VW.com and had also gone over what was on edmunds.com and other dealer sites to get a sense of what I thought the car would go for. This helped a lot with both negotiating for a good price and knowing when I had gotten a good price, so I highly recommend doing this research for your own peace of mind.I also went in knowing that my issues were going to be with finance and car insurance: as an Australian expat coming to the US with no credit score, it's a huge hassle to find out that you are treated like a delinquent 18-year-old when it comes to getting credit and car insurance. I had one quote online for insurance at $10,000 for twelve months! I had also been told that registering a car on a foreign license would take weeks. And I'd been looking at paying in excess of 9% APR for lease finance.So you can imagine how happy I was when Chris was able to get me approved with the VW dealer finance program for foreign professionals at a low APR, and George and Jason not only got me a good price on the car but also helped find a good insurance plan at a fraction of the online quotes I was getting, and all up managed to get me into a car and on the road in less than 72 hours of first turning up in the showroom.Overall the sales environment was comfortable and considerate and I really felt the guys went above and beyond to make this work out.

KaitlynRose

Feb 3, 2014

By far they the best dealership to visit and work with! Steve Gill was extremely friendly, knowledgeable, and didnt pressure me to make a purchase. He answered all my questions and made the process of purchasing my new car very easy and fast. I will defiantly be back!

Rachkor

Jan 29, 2014

Jason was so friendly, helpful, honest, and fun! He walked me through the process very patiently as it was my first time buying a car on my own. And buying my golf was such a pleasant experience! He makes himself readily available for any questions or concerns and did everything from moving my license plates over to driving to get my inspection sticker to even pealing off my EZ pass from my windshield in negative temperatures.

vwanon

Jan 28, 2014

I highly recommend Colonial Volkswagen of Medford, and Bill Burns in particular. Bill cares about his clients. He is straightforward and always follows up with clients to make sure that you know what your options are. I recently had poor experiences with another dealership in Boston and working with Bill was a breath of fresh air.

Hughe/defilippo

Jan 27, 2014

My experience is very different than most - I had a brand new 2014 Sportwagnen S totaled due to a unfortunate accident. It had 1,300 miles on it! The car held together well and everyone was safe. I needed a replacement fast and Colonial had one of the few with a manual transmission.Colonial and its quality sales staff was able meet my needs at a price that also met my needs and deliver the car with financing quickly in less than one day.Bill , Jason and Chris all worked with me to make it happen.

jamesslattery1

Jan 20, 2014

I was very happy that I met Bill Burns when I arived at the dealership he was very patient.I was not sure what kind of car i wanted new or used he gave me all the pros and cons and let me make up my own mind.I chose the new passat.I love it.Thank you Bill.

reamta

Jan 16, 2014

When I went to look at the 2012 Volkswagen Beetle, Bill Burns greeted me with a smile, explained some of the features of the car, and got me on my test drive. With a friendly and casual manner, he walked me through the buying process. I felt very at ease purchasing the vehicle. A few days later, when I went to pick up the car, he went out of his way to make me feel comfortable as he cleared up a mixup with the insurance company (the insurance company's boo boo). He then was there when I drove the car off the lot and e-mailed me a day later to check how everything was. I am very happy with the vehicle and the outstanding service by Bill Burns and the rest of the staff at Colonial Volkswagen of Medford. Thanks, Bill!!!

CARBOTON

Jan 15, 2014

Rob was very professional and was very easy to talk to. He answered all of my questions, and everybody there was very helpful. Thank you so much!

JulieRobbio

Dec 18, 2013

I am the third person in my household to lease a VW. We've gone through Bill Burns every time and he's always been nothing but helpful, professional and does it all with the best sense of humor. He's a very straight forward type of guy who makes the process as easy as possible for you. Overall, the atmosphere in the whole dealership is pleasant and relaxing. I will definitely be recommending this dealership to anyone I know who's looking to buy or lease a car. Two thumbs up!

markshannon5

Dec 9, 2013

Everybody there was very helpful along with Bill Burns. He guided me in the path I wanted and no straying. Very easy to work with and friendly. Thanks Bill!

wsb1947

Dec 5, 2013

I have leased three vws from colonial and have always been treated with the utmost respect by everyone. Bill Burns has leased me all of my cars. He is a true professional and a great guy. The whole staff is easy to work with. From sales to service Colonial VW is number one in my book.

agalland

Dec 2, 2013

I would definitely recommend including Colonial VW in your car search. By far they were the most enjoyable dealership to visit and work with in our search. We were very happy with the entire car buying process. We were especially happy with Steve Gill's fair and straight forward negotiations. Steve listened to our wish list and found a car that fits us very well. He also spent lots of time with us to help us learn our new car.

juliannetansino

Oct 27, 2013

I had a great experience at Colonial Volkswagen. From start to finish I was able to get a quality car which was the exact one I had in mind while working with great people. My salesman Joe Murray was extremely friendly, knowledgeable, and not pushy which is what I was happiest with. He did not put any pressure on me to make a purchase but was very willing and accommodating once I decided to make a purchase. I was very happy with this dealership and plan to give them my business for years to come.

soultomi

Oct 21, 2013

It has been the best new car experience of my life. Tim jumped through hoops, including driving to Rhode Island on his day off to get a stamp needed from my Geico Insurance company, all so I could keep my Army Veteran Plates. I was leasing and traded in my car for the deal. The first time I leased a car, in 2002, I lost my veteran plates because the Salesman I worked with then (another dealership) couldn't be bothered and didn't even try to let me keep my plates. I was so disappointed back then. It made working with Tim at Colonial so much sweeter. I have bought the exact car I asked to test drive and am throughly pleased from head to my little toe. Jason (Sales Manager) and Derek (Finance Manager) helped seal the deal with their competence and attention to detail. I love Colonial Sales. I throughly adore my new 2014 Golf TDI (diesel) and I already know how awesome the service department is, since I used them with other Volkswagon's I've owned. This is my 4th new VW since 1987 and the most fun to one to drive yet. Go Colonial - your employees do it right!

ryashon

Oct 15, 2013

In addition to my sales experience (which was a 5+), todays experience was a 10. I met Sean. He helped me set up the bluetooth in my car, volunteered to take me personally to introduce the body shop and was amazingly helpful and patient. I would definitely single him out as a great sales person, even though I didn't buy a car from him. He treated me as he would if I were spending money and did not hesitate.This makes this dealership amazingly special.GO HERE TO BUY A VW. AND ASK FOR SEAN

jimzien

Oct 14, 2013

Both Jason and Ryan provided responsive, personable service on a purchase made largely over the telephone from two hours' distance. The nearly-new VW Jetta Sportwagen TDI was as represented, when we arrived at the dealership on a Sunday afternoon. A trade was quickly concluded and we were on our way back to Vermont within an hour.

karenSom

Oct 14, 2013

I worked with Sean O'Conner. He was just great, he didn't waste my time. He was very knowledgeable, friendly and personable. Sean really listened to what was important to me and narrowed down the selection to exactly what I wanted. Then we went on a test drive and really put the car through all the paces, it cornered well and had the pick up speed I need to get around those trucks on the highway. Sean took the time to explain each feature to my satisfaction. When it came time to do business, Sean really made sure I was comfortable with each and every detail. Then Sean introduced me to Chris Ployer, the nicest finance guy around. After a painless process, I had the car that I wanted at a great price. Then Sean spoke with me again just to make sure that I was happy with how everything went. I would definately go back to this dealership again, and I would recommend them to family and friends. These guys are the right choice!

jillik4505

Oct 11, 2013

I had an amazing experience with this dealership. The dealer who sold me the car was extremely friendly and went above and beyond for me.If I was to buy another car or trade mine in I would go threw him again definitely. He was extremely honest and helpful!!

mrfrancistsx

Oct 11, 2013

Great experience really confident sales employee works very hard to please customer and provide best satisfaction possible. Great communicator always on top of his work. Sean is highly motivated and ready to work for the customer. Would recommend his service to any customer of Colonial VW Medford.

angryvinny

Oct 9, 2013

I went into VW of Medford to test drive a Jetta after a long day of visiting other dealerships in search of a good ecomomy car. I was greeted by Sean OConnor. Sean was a very helpfull young man and a straight shooter from the start. I was pleasantly suprised after getting beat up all day at other dealerships, and leaving with a bad taste in my mouth. I was contemplating wether to buy a Honda Civic or a Toyota Corolla until I drove the Jetta. Jetta was a much smoother, safer ride all together with better options on there base model. Sean did a great job of showing me all the different aspects of the car and explaining the safety features. I told him where I needed to be with my trade in, and he made it happen. Overall it was a good experience, and I highly recomend dealing with Colonial VW, and Sean OConnor.

kentgram

Sep 29, 2013

I had never been to Colonial before, but read reviews and that is how I made my choice. I was not disappointed in any way. I was met by the very cheerful Bill Burns. He was helpful in explaining and showing me everything about the Tiguans. Bill was fair and not pushy at all. I feel I was given a fair trade- in on a 10 year old Passat wagon with 107,000 miles on it and discount on the new car. Bill got the car the next day from their Wellsley store. When I arrived to pick it up, he walked me through everything. I left Colonial feeling confidant about my new Tiguan.Bill has even called and emailed me already and I have only had the car 3 days. He wanted to make sure I was happy and the car was what I expected. He's a great guy and a real gentleman.Thanks Bill & Colonial VW of Medford

carriefitz

Sep 19, 2013

Steve Gil and the team at Colonial Voklswagen were incredibly friendly and helpful. They answered all my questions and made the process of purchasing a new car very easy. I would definitely recommend this dealership to all looking for a new car. Carrie Fitzsimmons

Mattsaun

Sep 13, 2013

I just purchased my 2nd new car from Greg in the past 3 years and both times the experience was very positive. This is the only dealer I have been to (and I've done business with almost all the major chains in Mass!) where the experience was relaxing and enjoyable. Greg was exceptional and new the cars like the back of his hand. He treats you like a long time friend or family member and unlike most places, here its very genuine. Your always treated with respect and no pressure. I have enjoyed my cars and more so my experience with Greg and Colonial VW. My limited exposure with the service dept was also very favorable as they were prompt and courteous.

Krevlorne

Sep 12, 2013

My wife and I had been getting our VW Beetle serviced at Colonial VW of Medford for a few years - Colonial went above and beyond and in the service arena, so when the new Beetle convertible came out in 2013, we knew we wanted to get one from Colonial.We went in knowing exactly what we wanted and what we thought was a fair price for it. Dana didn't pull any of the typical salesperson garbage, we talked about option packages, checked out a few cars that were on the lot, and decided to locate the exact car we wanted - which did include a package we hadn't intended on, so maybe Dana was working a little salespersons mojo.Dana found our car, then on a boat, arranged a dealer swap and clear bra install, and we were golden.Dana was just as picky as me when it came to that clear bra install, actually not letting me take the car home, because HE wasn't happy with the clear bra install - nor was I, but I didn't know that until after he showed it to me. I like it when a salesperson has a commitment to their customer's like that. A few days later the clear bra was re-installed properly, and we had our new toy. We've had it for about 6 months now, and it's been great. No problems. And purchasing from Colonial VW was one of the best automotive transactions we've had.

samikhan1

Sep 11, 2013

I was looking to traded in my lease and upgrade to a new VW Touareg. After looking and talking to a few VW dealers in Massachusetts, I went to see Colonial VW in Medford. I could not be happier with the whole process. They were nice and understanding from the very first contact i had with them and they gave me a price that was far better than any other dealer. That was not the only reason I went with them for my new car, i also was very happy and satisfied with the helpfulness and treatment i got. I mainly dealt with Jasson McNallie who not only got me the car i liked for the price, but also put in the extra effort to get me out of a lease that, let's just say, was a project on its own. One of the other pleasures of dealing with Jasson was the constant communication and updates. He always called to let me know the status and what the progress was. Overall, i am extremely satisfied with the car and the dealer. I would recommend Colonial VW of Medford to everyone who is interested in a quality car and quality service.

ZacMinnick

Sep 6, 2013

I decided to go to Colonial for a test drive based on the reviews here and I was not disappointed. The great deal on my new Jetta helped get me in the door too. As soon as I walked in I was greeted by Ryan and Jason and in just a few moments we were out on a test drive. They had the car waiting for me so there was no waiting around, something I appreciate since I work third shift and had just knocked off work that morning. Ryan worked with me on my trade and was able to come up with figures I liked almost immediately, I was fully expecting to have to haggle a lot more than that! I bought the car on the spot and couldn't be happier with it. I really have to commend Ryan for his patience and perseverance, he went above and beyond dealing with my less-than-stellar insurance company to make sure I could take the car home that day even though I was expecting to have to come back to receive delivery. When it came to the paperwork Chris was awesome. He explained everything to me and showed me exactly what I was signing for. I cannot speak highly enough of the staff at Colonial. Friendly, attentive, honest, I will definitely be back and will be sending my friends.

neenylew

Sep 5, 2013

My husband and I knew that we wanted a Volkswagon and decided to visit Colonial after reading the exceptional reviews on their website. The night we went we were greeted by Ryan Hawkins. We told him we wanted to test drive some cars. He looked frazzled and explained there where no sales people available because they were short handed but offered us a drink and seats. He came back to us promptly and helped us around and answered our questions. Frankly he was so warm and welcoming that even after looking at some other cars , we came back and asked for him. He was so professional and even sent me a thank you card in the mail. When we went to fill out the paperwork , the Sales manager was delightful. We came to pick up our brand new 2014 Jetta and Ryan went through every feature thoroughly with us. He was so patient and everyone pitched in to make our experience a memorable one. I highly recommend Colonial Volkswagon. We have had emails since getting the car to remind us of our first service visit and to answer any questions we may have. They are a Class Act.

scwort

Sep 5, 2013

Outstanding Service by our salesman, Ryan Hawkins. He went above and beyond expectations. We HIGHLY recommend RyanHawkins and Colonial Volkswagon of Medford. We will definitely be returning customers.

maryann0282

Aug 22, 2013

I went in to Colonial in Medford a few months ago when my friend bought a car. She got a good deal, but wasn't happy with her salesman (Shaun), and I agree. He fits the description of what you think of as a 'typical' car salesman - he came back with an offer and seemed upset that she wasn't going to buy the car that day. Once he realized she wasn't buying the car, he got impatient. She did buy the car a week later but only because Colonial had the color and model she wanted, which supposably wasn't available anywhere else in the area (they told her that, but she called and visited a number of other dealers to check anyway. There was another dealer that had the car she was looking for but they gave her a higher price.). When I was ready to buy my Volkswagon, I went back to Colonial. I was approached by Shaun - I lied and said I already had an appointment with someone else, and Steve was at the next desk, so I went there. I told Steve we spoke on the phone - and he was happy to help me. Steve answered all my questions, and I ended up buying a car from Steve that was from their used cars since it fit my budget. He answered all my questions. He acted like he was working to get the best deal for me, instead of the best deal for him or his company. Maybe Shaun treats all his custmoers that way, but not me - I don't accept that kind of treatment from anyone and neither should you. So, go to Colonial for a fair deal, but choose your salesman carefully.

saraburns

Aug 4, 2013

I leased my car before deciding to purchase it and both experiences with Bill and the staff at colonial VW were perfect. It was my first large purchase and I was treated with respect while walked through every step of the process. I trust the staff at the dealership and I highly recommend them to anyone who is looking for a new car and a dealership of people who truly care to provide the best experience possible!

jfralick

Jul 30, 2013

I just wanted to thank VW Medford for a very smooth and enjoyable purchase. This was my first experience buying a new vehicle and Bill Burns offered professional and excellent service. I actually had other dealers match the price of the car I bought, but wanted to come to Medford because Bill was so straightforward, honest, and pleasant to work with. I appreciate the great service and will definitely be coming back for any future vehicle needs. Thank you again!

wilsun54

Jul 26, 2013

After our Jetta of 6 months was totaled and searching for a replacement in the marketing, Bill was introduced to us by his financial manager. Since then I was dealing with Bill from selection of models, test drives as well as pricing and offers. Throughout the entire process, Bill is very pleasant and patience and always looking for deals and offers that meet our goal. We will definite recommend him to other family members or friends if they are in the marketing looking for a new or used vehicle.

annjos80

Jul 20, 2013

My wife and I returned to the Colonial Volkswagen dealership in Medford ma and met Bill Burns who was so gracious in helping us to select a new 2013 Volkswagen Passat se.. We were returning our 2010 lease and was not sure of what to do . Mr Burns was so kind and helpful that he made this process so easy that my wife just loved the new car especially the different color of Burgundy like . Mr Burns has a great way of making one feel at ease . He is the reason we went into another lease . He made it so easy and knew his stuff on Volkswagen . He is in our opinion an asset to the dealership and I hope you let him know this . We thank Bill for all his help and when its my turn to get a car I know who I am coming down to see . This dealership is tops in my book especially Bill Burns . Thanks Diane and Larry Mulrey

jimferreira

Jul 15, 2013

Steve (Gill) was a real pleasure to work with. This was my first new car (big decision). Steve greeted us, gave us fantastic research information (which we studied) and offered his help if we had any questions. At no point did I feel like I was being sold to. Rather, he was helping me buy the right car for me.I really appreciated his knowledge, thoughtfulness and helpfulness. Thanks Steve.Jim

ssantosuosso

Jul 10, 2013

My service consultant John Zych at Colonial VW of Medford explained the work to be performed on my vehicle and related charges prior to performing the work in full detail and without any issues. I received multiple updates and notices throughout the day explaining a step-by-step analysis as promised, in full detail and with a clear understanding. Everything that needed to be repaired or replaced was still covered under my warranty and was replaced without any questions, issues or concerns. Colonial VW of Medford took the short, necessary time to complete the repairs on my vehicle which exceeded my full expectations. I was able to find a parking spot every time I entered the dealerships lot. There was plenty of seating and amenities for customers and the cleanliness of the waiting area was beyond superb. I would more than likely recommend Colonial VW of Medford to my close family, friends or colleagues based upon my past experience in the Service Department particularly with John Zych and Leo Felipe. I was very pleased with the overall customer service and communication from this dealership. The Colonial VW of Medford Service Department truly went above and beyond my expectations as a customer and I can now say I wouldn't go anywhere else to service my vehicle.

nickvokey

Jul 9, 2013

Last week my wife and I decided we needed to retire the ol' 99 Land Rover Discovery. Once something of great beauty, it had devolved into a malfunctioning disaster. Everything was broken, especially my wife's heart. She had purchased this car upon graduating high school and cared for it enormously. But everything has it's time, and she resolved to get something new. We found Colonial Volkswagen online and traveled to Medford to check out a 2013 VW Tiguan SE. The SE was awesome. And so was our salesman, Bill Burns. He was informative, relaxed, and just a terrific guy to do business with. Having never leased a vehicle before, Bill was able to walk us through the entire process and make it easy for us. I can't help but chuckle when I think about how much things have improved for my wife and I in the past week. Functioning breaks, air conditioning, better gas mileage than a tractor; all thanks to our new car. The other day looking out the window at our new 2013 VW Tiguan SE, I smiled at the car. And you know what? I think just maybe it smiled back.

crotchrkt

Jun 10, 2013

Truly the best buying process ever! Colonial VW is an amazing dealership that has taken amazing care of me through the last 3 car purchases I have made. What do I love most about this place? There is none of the normal haggling over price and trade in - these guys make the buying process easy and simple! Thank you Rob C., Ken and Derek for all of your help!I live 30 miles away and make the trip there because they treat me so good. These guys are truly professionals at what they do and the only dealership I know of to have the same sales team on staff for years. It is great to go in now on my 3rd vehicle and see all the same people. The guy who sold my first car remembers details I have long forgotten. When I need something years later, I call the service department and make an appointment. It is a fast and easy procedure where the staff understands often times I am running late and they have me out the door quickly! I really appreciate everyone at Colonial VW!

jps229

May 7, 2013

Mr. Cherubino is awesome, no matter what time of day it was if I had a question he would answer it. Buying my first car with Mr. Cherubino was awesome! he made me feel like I was his best friend made it so easy. He's a good sales representative, specially when he was dealing with my parents. When he explained everything life was peachy.I want to thank Rob Cherubino for helping in every way and selling my first car!!!!

coexistcapecod

May 6, 2013

After doing much research on different dealerships, we opted on making a purchase at Colonial VW of Medford. Our salesman, Rob Cherubino, was very helpful, friendly and knowledgable of the car we were interested in. The financial person we dealt with, Kaser Teebagy, was just as helpful and friendly as our salesman was. We would highly recommend this dealership to anyone looking. Thanks once again Rob for your help. It was great doing business with you!

CV13

May 5, 2013

Excellent customer service. Bill Burns,the sales consultant was very professional and accommodating. He made sure all my needs were taken care of, was very detailed and patient when going over the features of the car with me. Went there on a Sat and my new Passat was ready by Monday. Jason Giacoppo, the internet sales manager also helped me get a great price. I had a very pleasant experience at Colonial VW. I will definitely recommend to my friends.

lau0187

Apr 25, 2013

Bills Burns is a great salesperson. He told me the advantages of buying a volkswagon and some disadvantages, such as he doesn't recommend an automatic start because volkswagon's wiring is so intricut and is complicated to install, which tells me that he is honest and doesnt want me to somehow be unhappy in the future with my purchase I did not feel pressured at all. He did not call me twice a day like other dealerships did, in fact I think I was the one calling him asking questions and he was very knowledgeable. We also shared some personal stories and kept the conversation light. Bill is easy-going, friendly salesperson. He lets volkswagons sell themselves. I loved my experience at Colonial Volkswagon, and I hope to see Bill there during my oil changes. Love, Mighty Nurse 1 :)

AlexSanchez

Apr 24, 2013

By far the best experience I've had in Massachusetts, Greg Cohen is simply the best sales consultant, he takes care of you in every way and he makes sure you get the most out of your money, this has been the third car I buy from Colonial VW Medford and I'll keep coming back.On top of the great service they also acknowledge customer loyalty and they know you by name, no waiting times, everything is a breeze, this is my definition of an amazing customer driven car dealership

SusanStone

Apr 21, 2013

Been searching for a car for the last month or so just happened to drive a friends VW Passat and loved it! I visited Colonial VW on a Saturday and went no further. Had a great experience with Jason & Mark very friendly, professional guys would recommend them both to all my friends.Love my new car!!!

jamaraw

Apr 20, 2013

I was searching for a 2013 GTI Autobahn for my son and came upon Colonial via an inventory search on VW.com and I'm glad I did! From the initial experience with Jason (internet sales), where he quoted me a fantastic price to follow up details with Stephen Gill (dealership sales). The total experience was like nothing I have ever been exposed to at a car dealership! Stephen Gill was extremely attentive and informative; his easy-going, no-nonsense style, should be the model for all car salesmen! I would highly recommend purchasing a vehicle at Colonial in Medford. I'll definitely be back and dealing with Stephen Gill.Jack RawlingsNashua,NH

VWBeetle0304

Apr 11, 2013

Initially I started working with Greg Cohen to return my leased vehicle and possibly lease a new vehicle. He continued to say he was trying to "help me out" but in fact was charging me a rediculous amount of money for the damage to my lease as well as giving me a poor deal on a new lease. He moved the same figures around in different configurations and was not up front about the cost of my lease damage. I decided to buy and returned to the dealership asking about new monthly APR specials of which he reported there were none. Once I did some research I found that there were in fact APR incentives on the vehicle I was interested in. At this point I was moved to working with Jason. Jason Giacoppo was even more aggressive and rude than Greg Cohen. He was completely dishonest on multiple occassions - although asserting that he was very upfront and honest. At one point he said he would take me to a body shop to prove the cost of my damage and after working this into my weekend schedule, told me that would not be possible that day. I still planned to come in to discuss their best offer on the new car and when I told Jason I would be comparing his price to another dealerships offer he refused to meet with me or give me a quote. I have not been treated so disrespectfully in my life and I will tell everyone not to go to Collonial VW of Medford. I am quite thankful that this all happened in the long run. I was able to get a fair deal on my trade and good price and apr at Minuteman VW of Bedford. They all were respectful, polite and fair. It is a shame that dealerships treat buyers so poorly at times.

ClintonDotson

Mar 12, 2013

Whole team was great, friendly, experienced, honest and easy to talk to. Didn't even feel like I was at a car dealership. Even better, they managed to get me a better interest rate on my loan than my own bank.

dqm587

Feb 24, 2013

My father bought a 2012 Passat from Colonial VW of Medford last year, so when I said I was looking to buy a VW as well, he suggested them since he said they had the best prices and service of the half dozen or so dealers he had visited. I knew I wanted a 2013 Jetta TDI as I've been looking into VW's TDI models over the past several years, and I knew exactly what I should pay for it. From the beginning, Mike was very honest and up-front about the pricing and I was given a very fair deal. I'm very happy with my car and felt the buying experience was very open and relaxed. Just as I was recommended Colonial VW of Medford, I will certainly recommend it to others looking to purchase a car.

whitty915

Feb 18, 2013

Bought a new 2013 Tiguan for my wife, it was my first time visiting Medford VW. Great service, great prices. Gave us a good trade in value on the EOS. I dealt with Mike for my salesperson, he was great to deal with. I will go back to Medford and ask for Mike for all my future VW needs. Process was quick and smooth with Mike. (except for Geico insurance, horrible service) But this is nothing to do with Mike or Medford VW. Mike was knowledgeable of the Tiguan and showed us all the features of the car before we drove of. Great experience, very pleased with Mike and Medford VW! Thank you!!

JanKH

Feb 17, 2013

This wasn't my first time leasing a car, I was looking for a car, I saw the VW and figured I would give German engineering a look - the Germans are the best after all, right? I think they had a great experience. I am very happy with the deal I received from Mike and the Colonial VW of Medford staff. They were all attentive and did a great job following up with any question I had and making me feel comfortable with my purchase. My wife and I were very pleased with the service and attention to detail On the lease of our Jetta 2013.

jlento1

Feb 11, 2013

great sales team at colonial VW. this was our second purchase from mike at colonial and had a great experience both times. very up front and clear about financing and what our options were. just a great buying experience and would totally go again and send any friend considering a VW to go and speak with mike.

TiberiusAugustus

Feb 8, 2013

I cannot rate this place low enough. Do yourself a favor and do NOT even consider this place an option. I took my 2003 Volkswagen Golf TDI to be serviced because the check engine light came on. After a thorough discussion of my options, they told me that the proper fix would be $1,100. On my way home, the check engine light came back on. I took it back the next day, they "fixed" it and a few days later the light came back on. After a third visit, they told me that it was going to be another $2,800 to fix it! To make a long story short, my check engine light is STILL on, and I am out $1,100!!! I took it to a dealership because I figured they would know better than anyone how to fix it but I got SCREWED. These people DON'T know what they are doing and they should NOT be fixing cars. I cannot speak for the sales department but I would steer clear of this place!

JGORHAMM

Feb 4, 2013

Greg is a fantastic salesman. He is very knowledgeable. Buying a car from Greg is very enjoyable. If you are looking to buy a VW go see Greg.

Jsmajlovic

Jan 28, 2013

I am very happy with the service I received from Mike Kingley and the Colonial VW of Medford staff. They were all attentive and did a great job following up with any question I had and making me feel comfortable with my purchase. I look forward to working with them in the future and would not hesitate to recommend them to any looking for a new or used car.

abushash

Jan 27, 2013

I was looking for a car and stumbled upon this dealer on Mystic Ave. I saw the VW and figured I would give German engineering a shot - the Germans are the best after all, right? But really, I don't know that much about cars. I walked into the showroom, checked a few models, before being approaching by GREG COHEN.He asked me whether I was being helped, what I needed, and so on. I said, I need education. Well, he said, I can certainly provide that. And provide that, he did. Greg was a very informative salesperson. He knew how to explain things in such a way that did not tax my technical understanding and allowed me to gradually adapt to the automotive lingo. Greg was very friendly and made sure I was comfortable before getting into the details of the sale, the numbers, the terms, etc. For example, he offered me coffee and took his time explaining all the features.He did not want to bore me with technical details. He wanted to give me all the information I needed to make an informed decision. He wasn't just trying to make a sale, he was trying to teach me as a person.I haven't decided what to do yet. The VW's have a bit more functionality than I really need as a driver at this point, so not sure I want to fork out the money for these features. But all the cars I test drove felt great. And all things being equal, I would not hesitate to do business with GREG COHEN.

biskrem127

Jan 10, 2013

This was my first time leasing a car and Rob Cherubino and Steve Gill made the experience as easy and smooth as possible. We visited the dealership on several occasions and each time they greeted us with a kind welcome. They were willing to offer us all the information we ever needed and gave us a great deal. I also visited other dealerships, but in the end made my deal here. I love my new car and I highly recommend this dealership

djsullik

Jan 8, 2013

I went to this dealership to lease a new Passat after seeing the "Sign then Drive" ads on TV. When I called, they were very helpful and made an appointment right away to test drive several vehicles. Mike was very friendly and very informative when it came to several aspects of the leasing process. He was a pleasure to deal with and I highly recommend Mike and Colonial Volkswagen to anybody interested in purchasing or leasing a new car.

mojora29

Dec 31, 2012

My wife and I were very pleased with the service and attention to detail On the lease of our 2013 passat if more dealerships had a staff employee like steve gill they would all be in the black. his no pressure approach made my wife feel at ease which makes me feel so much better we are just starting our journey with VW we hope it will be as smooth as the sale,thanks again to steve and all his help john&maureen Delsolio

ep25f

Dec 22, 2012

I had a great buying experience with Sean while purchasing my pre-owned Jetta. The finance manager was a little strong on the sell of the extended warranty, but other than that my experience with Colonial VW couldn't have been better. Sean answered all of my questions and got everything that I asked for done. I will definitely recommend him in the future.

dcasilli

Nov 8, 2012

My vehicle was destroyed by hurricane Sandy. Bill Burns provided me expert guidance and personal care while I purchased a replacement vehicle. He went far above and beyond -- I highly recommend him!

LauraPH

Oct 30, 2012

I emailed through Cars.com, and Jason was quick to respond, and unlike many of the other dealerships did not continue emailing/calling every day after I responded to his initial email. I set up a test drive, and Bill was knowledgeable, friendly, and straightforward. I ended up financing with Derek, who was also incredibly friendly and took me through every step of the process. The whole purchase process could not have gone more smoothly, and the car is wonderful! Very fair price for both the 2009 Jetta I went home with and the car I traded in to get it. I can't say enough good things about my experience.

JasonMc

Oct 27, 2012

I have been going to Colonial VW of Medford for several years for service on my '04 Passat after stumbling upon them when I had an issue with Boston VW. The service department has always been great, and the fact that they have a shuttle to a number of different T stations is a big bonus. There are also always coupons on their website for service and repairs, so I have saved a ton of money.When my Passat died last Saturday (drowned in a puddle on Storrow Drive), I decided to check out the sales department. Sean was extremely helpful. I told him what I wanted and the payment that I was looking for and we got within $14 dollars a month. Extremely satisfied, plus my new Passat is awesome. I couldn't recommend them more.

beetleguy

Oct 18, 2012

Having started at Colonial as a service customer (my car was purchased from another dealership), it was only natural I would consider purchasing my next vehicle there.This was the closest to a stress-free purchase of any car I have ever experienced. It was a pleasant interaction without the typical haggling one encounters. A friend of mine had recommended that I see Bill Burns to discuss my new car needs, and I now understand why. Bill is very personable, and made a number of recommendations once I'd chosen a car. I met with Martin to finalize the details. Having purchased a previous vehicle from him, I knew I was in good hands.I would recommend Colonial to anyone considering purchasing a Volkswagen.

sheri.murray.77

Sep 25, 2012

Everyone at the dealership was great with me. The Salesman Steve really helped me find the car that worked with me and a great deal on that same car. I would recommend this dealership to others.

greenmanalishi

Sep 23, 2012

Just traded in my Pontiac for a SportWagen. I began the process via email inquiry, and dealt with Steve Gill. He answered my questions in a professional manner, and I came in to start the ball rolling on the trade. He's knowledgable and enthusiastic about VW products, and drives one himself. We worked a bit to balance selling price vs trade-in value. It wasn't the deal of the century, but it was pretty fair, considering I was trading in a convertible with winter coming, for a desirable 40+ mpg diesel wagon with a stick. He even came in the evening of his day off (and I'm assuming salespeople here only get one day off per week) to finalize the deal, and didn't seem the least bit put out by having to do so. The only slightly negative part for me was sitting through the always uncomfortable "add-ons speech" that seems to be mandatory when buying a new car (I'm talking about the dreaded SIMONIZING, and all the other doodads you can purchase yourself if you really want them for much much less). But this came from the financing department, not Steve.Interestingly, I had purchased my Pontiac from Colonial in Watertown a few years ago and had a relaxed, painless experience there as well.

maokelan18

Sep 18, 2012

I wanted to buy my new VW here because the dealership is close to my house, however, after multiple phone calls, I couldn't get Greg to call me back. In our last phone call I was asking about how much the car would cost, and he couldn't even tell me. He never called me back. I went to Commonwealth VW and bought my car there. They were fabulous. I'm not sure if Greg is disorganized or just didn't want to sell me a car, but I wouldn't recommend shopping here.

crybab237

Aug 27, 2012

I walked into the dealership on Friday August 24,2012 and a very nice young man greeted me. There was no pressure, which I really loved. The young man intrduced himself as Sean O'Connor. Sean had a wonderful happy aire about him and a beautiful smile. He was knowledgeable and helpful He answered all of our questions with ease.I purchased a 2013 VW Passat SE. I absolutly love the car. I wanted to let the dealership know that Sean is certainly anb asset to Colonial VW. It is very important to me as a buyer that a salesperson doesn't pressure me or suay me in any way,be knowledgeable,have a good repore. Sean is all of theses things and more. If I were rating him on a 1-10 I would give him a 12!!!Thank you for having such a plesant atmosphere and pleasant people working for you.Your finance dept and manager were also very helpful and kind.

Maniscalco_krystee

Aug 27, 2012

Sean was very friendly right when we walked in. I told him exactly what I wanted to look at and he got straight to business and found a perfect Jetta for me. He got the best price for me. He is a real people person and knows what he's talking about. My overall experience at VW was easy and stress free. I'm proud to say I got my car from you guys.

lulwabenessa

Aug 25, 2012

Recently purchased a car from the dealership. Rob was very helpful and eased the process a lot. I would definitely recommend him to anyone. He even helped out with beyond of what was expected of him. The dealership has a great environment where everyone is looking to help, especially Rob.Brilliant experience.

ro786

Aug 11, 2012

VW is a great car and the service that Rob was even better. He was knowledgeable, respectful, and a pleasure to work with. This was by far the best car purchasing experience I had.

ParkN

Aug 3, 2012

Customer service was excellent. Rob was my sales consultant and did a great job with finding a car that i was specifically looking for. The process was quick and efficient. He also followed through when my car was all set to pick up and even sent pictures. He was very knowledgable and accommodating. Colonial Volkswagen of Medford is definitely the place to buy, the staff was friendly and professional.

nutella14

Jul 27, 2012

The sales staff at Colonial are amazing. David Jarvis was patient and informative, and always good-natured and helpful. David let me come back for three test drives, answered all my questions, and checked in without ever pressuring me. In the end I got the perfect car, at a great deal, with a really fair price for my trade-in. I couldn't be happier.The follow-up care has been great too. Everyone is always nice and helpful. Regular maintenance is handled efficiently, and they wash my car before returning it to me.

kostasgolfr

Jul 21, 2012

Had some engine work done to the car and have to say from the SA,SM and service tech they were all great.Would get phone calls with any updates and updated progress pictures.Have to say upon completion of work and delivery of car all was exellent.The feels and drives great.Thank you VW of Medford and keep up the good work.

schuggyboy

Jul 5, 2012

The guy knew too much. Question if his boss paid him enough Cohen only blushed. Great buying experience. Had not bought a car since 1987. Would go there again.

tdipurchase

Jun 18, 2012

Greg Cohen was great to work with, right from the beginning with my first phone call to the dealership. He accommodated our requests perfectly, pleasantly engaged in conversation during multiple calls, had no problem with my husband and I arriving at different times to test the vehicle, and was direct and easy to talk with while discussing pricing. The process was very efficient and Greg was extremely knowledgeable. He did a great job on the day of the actual sale, too, and walked us all through the vehicle features, helped us set up our cellphones - everything worked well. I highly recommend both Greg and Colonial with no reservations whatsoever. In best of - I love my new Sportwagen TDI.

Crusherbyfar

Jun 10, 2012

I had a great experiance from the time i walked in the door till the time i left with a great car and a great deal.the sales team were very friendly and accomadating.They wouldn't let me go till they showed me the ins and outs of the neuances of the car.I would highly recomend Colonial Volkswagen as a dealership,and as indaviguals.Ask for Greg i guarantee you'll get great service

MattCro

Jun 10, 2012

I was in the market for my first new car when I came across the new Passat in a commercial on TV. I went to Colonial VW of Medford initially just to test drive some vehicles because it was the closest VW dealer to my house in Boston. After speaking with Jason Giacoppo through e-mail and promptly scheduling a test drive, he handed me to Rob Cherubino so a salesman could show me the ins and outs of the vehicle. Rob was very knowledgeable and accomodating, offering his personal number for appointments and questions I might have. This is a very big purchase, and I didn't want to rush anything, so i went back for a couple more test drives and discussions about options, trims, and pricing.As new buyer, I did as much research as possible to make sure that this was the right decision. The Medford staff seemed like more of a close-knit unit than I was originally anticipating. Everyone that I met there was selfless and focused on giving each customer the satisfaction that they expect from such an important decision. Through exceptional customer service and allowing me the freedom and time I needed to go through with my conclusion, I'm very glad that I went to Colonial and would highly recommend it to anyone who is looking to drive a German engineered, American manufactured Passat.

magnorth2

May 21, 2012

EDIT THIS ALL YOU WANT.WE ARE UNHAPPY CUSTOMERS.COLONIAL IS AN ADVERTISER ON YOUR SITE.YOUR EDITS WILL INTEREST US.If you expect courtesy, honesty, a cup of coffee, TOTAL disclosure of warranties (with paperwork completed: no blanks) -- go someplace else. If your time and privacy is valuable to you, go somewhere else. If you expect to pay cash for an advertised price -- go someplace else. These people are buffoons, even by the basest standards of their profession. They tergiversate and elide while adhering tenuously to the letter of the law. They seem to have no self-respect. When they say they are ready to close, bring a lawyer and say nothing. If you shake hands with a salesman at Colonial in Medford, count your fingers and your rings. Bring a pen. Their desks have broken chains from which pens were stolen by irate customers -- according to the salesmen.We have more to say, but well need an asbestos keyboard.

apgo

May 6, 2012

Just bought a new Passat at VW Colonial Medford and the service could not have been better. After having a terrible experience at a different dealership, we went to Colonial expecting the same treatment. We were very wrong! From our first phone/internet inquiry up to the day we left the dealership with our new car, we could not have been treated better! Jason was amazing, as well as Anna, that found us the best financing options. I would recommend them to anyone that is looking for a new VW. Worth the drive if you dont live close, like us!

cmc_0620

Apr 1, 2012

I worked with Rob C. and had nothing short of a fabulous experience here. I went back three times to test drive the Passat and the Jetta and he never got frustrated with my inability to make a decision! Ultimately, I chose to lease a 2012 Jetta SE based on the lease payment price. Rob and Anna worked with me relentlessly to get my payment to a price that I was comfortable with. Not once did I feel pressured to sign papers, cut my 15-20 min test drives short (although if I had wanted to take a shorter route it would have completely been my decision), or feel rushed out of the dealership because they had closed 20 minutes ago. Even though Rob is one of the younger salesman that I met with in all of the dealerships I went to (Herb Chambers of Burlington, another Honda dealer, and a Nissan dealer in Medford) he blew the others out of the water in terms of customer satisfaction, politeness, knowledge of any VW vehicle (other salesman I worked with couldn't even tell me if the back seat folded down and they expected to win me over?), and pretty much anything else I asked. Rob follows up with phone calls or text messages, carries himself well and respects those that he works with, and isn't pushy - which is what won me over in the end. I'd recommend this VW dealer to anyone who's looking - a fabulous experience for something that is normally so stressful!

tbatt

Mar 3, 2012

Robert C. our salesman was fantastic! He was VERY knowledgeable and very professional. We visited four different dealerships and spoke with a lot of salespeople, he was head and shoulders above the rest. He got us the right car at the right price. It was a no hassle experience from start to finish, even filling out the paper work with Anna who made sure we did not leave any old records in our trade in car in case of identity theft.

Turk8t1

Feb 28, 2012

I went to VW looking to lease a new 2012 Passat, I was received by Rob who was more than just a sales person, he was more of a friend, going to every effort all in order to make me feel comfortable with my car hunt. He walked me through every car I asked about, he gave me an idea of what I need and what might work for me and honest to god NO pressure, he wasn't one of those annoying sales people who bug you each and every day asking when your coming in like they own you!! As picky and annoying as I was with all my questions, Rob responded to my every need with patience and a smile. I was looking for a certain monthly lease and i didn't see my self buying a car and I was wrong, Robby made it happen with the help of lovely Anna, their financial mastermind. Now I'm happy with my Passat. Thanks Rob!

belfagore21

Feb 26, 2012

i found myself buying a new car at vw of medford just purchased a passat tdi so far i love the car and the process of buying a new one was easy. Mike kingsley and Anna made the experience great so if your thinking of buying a new vw check out colonial in medford good times really do roll. Thanks again guys!chris dowling

Digital_LZ

Feb 17, 2012

I would like to strat off by saying that out of all the various makes and models of cars i've owned this by far has been the most pleasant and easy going. Rob is an extremely knowledgable salesman and is an all around great guy. I was very impressed about every single detail Rob was aware of from my GTI, how it compared to other vehicles, the vehicle safety features, it was a really good experience talking to someone who represents their product so well. Well mannered and professional are two words that stick out for Robbie, he has a bright future ahead of him and has a good head on his shoulders. Salesman like him are truly one and a million and am glad he helped me choose this fantastic little car. Even on my way home i got a few thumbs up, and later on during the evening as i walked back to my car from the supermarket a gentleman was standing next to it and started asking me questions about the car, i totally recommended you Rob, no worries :) Overall, this has been the best sales experience i've had while purchasing a vehicle, speak to Rob and he WILL go the extra mile for his clients, he even came to pick me up! PURE CLASS, TOP NOTCH STAFF!!

Jenncarroll1

Feb 11, 2012

Rob was such a big help and made my experience that much better. My grandfather usually goes into a dealership expecting to put up a fight but he had no chance with Rob! haha. Never mind everyone else in the sales department, they were all great and I will deffinatly recommend you guys. I wanted a white 2012 Jetta with a moonroof and they found me one. I couldn't be happier with my car!! :)Jenn

gregory.daco

Jan 20, 2012

I recently purchased a Jetta from Colonial VW of Medford. The overall experience was exceptional. The individuals I worked with were genuine, and passionate about their job.Jason, the internet sales manager, was very attentive to my initial needs, and found me a car that suited my needs. He then referred me Greg Cohen, the sales consultant.Greg took me out for a test drive, and detailed the various features of the car displaying expertise and passion about autos. Not once did I feel pressured to buy the car. Greg informed me of Colonial's large inventory of cars (thanks to their 2 sister dealerships), and let me know that my car would be available within 2 days.When I came back to finalize the purchase, Greg took me out for a second test drive (this time with my car), again answering all my questions with genuine enthusiasm. We negotiated a deal that included a trade-in without the typical back-and-forth gimmick with the sales manager. Greg was honest about what he could offer, and we came to a agreement within 5-10 minutes. To sum it up, this was an exceptional car-buying experience that I would recommend for anyone buying a car !

kfaulder

Dec 17, 2011

My husband and I leased a 2012 Jetta from Al Abramson today. Throughout the entire process, he was extremely friendly, helpful, personable and considerate of our infant son who was shopping with us. I did not make it easy for Al as I negotiated the price of the car, but he was patient and eager to make the deal happen. We came to a good agreement, and he made it his goal to get us through the paperwork process as quickly as possible given our son's growing impatience. Everyone from the sales department through the finance (Anna) made it a smooth enjoyable experience. I would highly recommend Al and the team at Colonial to anyone looking for a new car.

john bonacorsi

Dec 15, 2011

Experience was fine, quick and efficient. Only issue was the detailing of the vehicle at pick-up but this was minor. Overall a very good experience

tjmcmurry

Dec 7, 2011

We were in the market for a new fuel efficient wagon that could serve a daily commuting need as well as long distance traveling with two big dogs. While initially focusing on a hybrid vehicle, we decided to take a look at the new Jetta Sportwagon TDI at the recommendation of a friend . I walked into the door Colonial VW of Medford, met Rob Cherubino, and made a decision by the end of the day to purchase a new Jetta. Rob was a terrific, helpful sales person who was not only very well versed on the technical specs of the car but was also very accommodating. I think the test drive I took with Rob was longer than all of the other test drives I did on this car search put together. he really made me feel like I was his only customer for the day! In addition, Colonial was competitive and straightforward on pricing and trade-in of my older car and made the entire purchasing experience a breeze. Rob took ample time to explain all the details of the car after delivery and also got back to me quickly regarding my questions about aftermarket roof rack equipment. If you are in the market for a new Volkswagen, it is well worth your time to talk with Rob Cherubino at Colonial VW or Medford.

yum617

Dec 3, 2011

Bought a new 2012 passat from al abramson my experience was easy, fast,and smooth.AL Abramson and Anna Giacalone business manager was tops.T Souza

atticus2

Nov 30, 2011

Recently transacted a lease deal with Al Abramson at Colonial VW of Medford. Found Al to be very helpful, he knew the product and was able to answer all of our questions. I appreciated the fact that there was no pressure to 'make the deal' and the he actually has a good sense of humor.

attom40

Nov 30, 2011

Decided to change brands from my 3rd Ford Focus to a new VW,, I have been a fan of the beetle for many years, but the 2012 Beetle pushed me over the edge!!!Al Abramson (Super Sales) steered me in the right direction, and with the help of Anna Giacalone (Business Manager Supreme) and her black pug "Lilly" I found my new VW which we now call...."Zach"!...LOLAlso want to Thank Ken (General Manager) for helping me with my trade-in after a very bad experience selling it privately.Everything was top-notch all the way around.. All I can say is get to Colonial VW of Medford and buy more Beetles... "Zach needs more friends on the road"!!!!!! and Heck there's even a Salesman with the funniest cell phone ring ever of his son!!!!! Ask him and he'll play it for you!

Xsunny82x

Nov 30, 2011

After being also certain that I wanted to buy a used car, Al advised me of both options - a lease and a sale. After comparing I decided to go with a lease for a 2012 Jetta. Throughout the entire process, I felt that Al took the time to understand my situation and tried to find the best solution With the help of Anna ( and her adorable pug!) we were able to quickly solve any financing issues - and while the process is not yet completed- I feel that everyone at the dealership goes above and beyond to make the customer happy. I truly enjoyed working with Al. And to be honest- I did not think I would actually enjoy the process at all but I did!Great dealership!

mmerchant

Nov 27, 2011

The entire experience of buying a certified car was very smooth and painless. The staff was attentive and helpful, but not pushy. I would highly recommend this dealership and Al Abramson.

yiou3

Nov 26, 2011

He was very friendly and approachable, and assisted me in any questions that I had. Unlike other typical salesmen, he allowed me to freely roam around at my own leisure and browse as long as I like without pressuring me. He also offered to let me test drive several vehicles, without asking for any personal information. I am very pleased with my shopping experience at the Colonial Volkswagen of Medford, and would absolutely recommend this dealership to all my family and friends. Thank you!

mfinkel

Nov 19, 2011

After a terrible experience at Boston Volkswagen, Colonial VW was a breath of fresh air. Everyone was friendly and helpful, particularly our salesman Al Abramson and Anna who did the financing. I was very impressed with the whole deal, which went very smoothly.

Hollstine

Nov 17, 2011

Mike was amazing and so helpful! He helped me find the perfect car (2012) VW Passat and I couldn't be happier, I will definitely continue going to Colonial for any future purchases. He made the process so easy and fun.

bourgeoist1

Nov 12, 2011

The reason I was so pleased with Colonial Volkswagen of Medford is because Al Abramson went above and beyond his role as a salesman. I could pretty call him 24/7 if I had any questions and he was always willing to accommodate my schedule. He even offered to drive my car to my work because I was too busy to pick it up.

rmfnord

Oct 26, 2011

I have now bought 2 cars from Colonial. The first was a New Beetle in 2008 . I had all my scheduled maintenance done there, and was very happy with the service. I also had a couple of minor issues which were covered by warranty (power windows weren't working correctly) and they fixed everything in a timely and friendly manner. Hours ago I bought my second car from them and am also satisfied with the experience. Al Abramson was my salesman, and he was very friendly, not high pressure (I actually had to tell him I wanted to buy the car instead of him trying to force it on me) and if I asked a question he didn't know the answer to, he asked someone who could answer it. The four out of five stars is for the normal annoying buying-a-new-car dance, and not for anything I'm specifically angry about. I've had some terrible experiences with car dealers (Going to Commonwealth Volkswagen in 2008 was like a visit to hell.) but Colonial is not one of them, and I would recommend them and Al specifically to anyone looking to buy a VW.

mailbitch

Oct 23, 2011

The finance department and dealer were quite flexible as possible on financing options. The dealer was very patient and understanding during test drives as well. Multiple staff members stayed after closing in order to help me.

Adomenic

Oct 22, 2011

Everyone is extremely nice in this dealership. Colonial made leasing my new golf very easy! Jason and Al were awesome and I look forward to returning for scheduled maintenance and perhaps subsequent purchases.

sherilyn.peabody

Oct 22, 2011

Colonial Volkswagon of Medford is a great dealership. My husband and I have never purchased a car from a dealer before, so we were nervous about being ripped off or being pressured to purchase before we were ready. We kept waiting for the pressure to come, but it never did. We wanted a hybrid and shopped online for a Toyota Camry Hybrid before deciding that Colonial (by far) had the best price on the model we wanted. We worked primarily with Jason Giacoppo and Al Abramson. Anna, the finance manager gave us equally excellent service for the financing component.Jason was responsive through both phone and email. He put us at ease and gave us time to consider our purchase before proceeding forward. When we test drove the car, Al allowed us to drive on our own, so we could talk openly about what we liked and didnt like. He offered us alternatives that they had in stock. I had researched the car and the dealership prior to stopping in, so I was able to ask educated questions. Al has a ton of experience with a variety of car makes, so he was able to answer all our Toyota questions, even working at VW. Even after he had closed the deal, he explained all the bells and whistles in the car, filled it up with gas and got us an inspection sticker! Anna was able to match the great rate we had secured through an outside bank, so we decided to finance the purchase with Colonial.We left Colonial VW feeling like we made a great purchase, rather than feeling guilty and pressured. Well definitely be back in a few years when it comes time to replace our other vehicle.

michael solomon

Oct 21, 2011

My wife wanted a black passat and there were non to be found in the area, Al worked hard to get the price where we needed it to be and located the car in another stae and arranged for it to be shipped to Boston. Thank you everyone in the dealship was very helpful and Anna the business manager fought hard to get us the best interest rate. I will be back for another vehicle next year !!! The tiffany of car dealers

deanoi

Oct 20, 2011

Thanks to the friendly and service oriented staff at Colonial VW of Medford I had a refreshing experience compared to many other high pressure dealerships. The assistance Al Abramson offered was impressive. I felt no pressure and enjoyed all the conversation and generous information Al provided during multiple test-drives. My initial intent was to simply test-drive a vehicle. Turns out I found exactly what I was looking for and got a new VW. Yay!!!! Thanks Al, Anna and everyone else at Colonial who helped out!!

Thisisobnoxious

Oct 20, 2011

Knowledgable, listened to my needs. Friendly, not high pressure. Easy and a great team effort,. Knew the cars and knew how to fit my needs to the appropriate vehicle

aem304

Oct 19, 2011

Pleasant, easy, quick experience. Got a new Golf on a lease, got the lease worked out in just a couple of hours, and Al, our dealer, was cool enough to drive us back and forth to the Medford dealership to finalize the papers. Then he delivered our car to us the next day, which was just really helpful but also an exciting way to get your new car -- which almost offset the economic pain of buying a new car.

Gilvarry

Oct 19, 2011

Friendly people, strong service, info was told to us straight, and we were in and out and happy with our new car, which was delivered to our door.

digoe

Oct 17, 2011

I visited Colonial VW for a test drive and was very satisfied with the assistance provided by sales associate Al. He spent a great deal of time with me while I test drove a couple cars and offered helpdful advice.

kangelli

Oct 13, 2011

Al was extremely helpful. He listened to what my needs were and was able to get me into a new car while staying within my budget, which I wouldn't have thought was possible. He patiently helped me to explore all my options and to decide on the best choice for me. I would highly recommend working with Al.

dublinmcgintys

Oct 7, 2011

Unfortunately for me I was diagnosed with Parkinsons disease this past June. Unpredictably, it will rear its ugly head when least expected. Such was the case a few Saturdays ago when, exiting my car, I went down liked a leaded sack of potatoes (Frozen Right Side Syndrome of PD). With my jaw and chin bleeding badly (16 stitches were eventually used) two individuals, people of superior character, came to my assistance: Adam, the great service writer, and one of the salesmen, Michael Dino, who went so far as to remove himself from the floor (and an opportunity to sell a car) and drive me to the ER at Mass Memorial. My sense of gratitude to these two gentlemen defies my ability to express in simple words. For years to come, I will never forget the goodness and concern shown to me that morning. Finally, I truly believe (just my little ole opinion) that car sales are based on two things, namely: the quality of the product itselfand I have never owned any other car then a VW, and Im old--and the quality of the character assisting you. If word of mouth is of any value, please expect swarms of Sean McGinty recommendations to be knocking at your door. Truly, your dealership has two class-acts in these men, representing your dealership to the public. You are lucky to have themId never let them go, ever!With gratitude, Sean McGinty

smf

Oct 3, 2011

We went there knowing what we wanted. We had efficient discussions and a fair trade-in package put together, along with a delivery date that lived up to its promises. We appreciated the simplicity of the transaction and the follow through on expectations.

maryfort3

Sep 9, 2011

I too have been meaning too write a review and I never write reviews but in this case I want to scream from the rooftops to anyone who can hear me to not go anywhere else if you're looking for a new or used car. Go straight to Colonial VW and make sure you see Anna. She is the most honest, professional and knowledgeable person I've ever met in a car dealership. I've purchased at least eight cars over the last 30 years and have helped many friends shop so I know what I'm talking about. This time I was worried because of the economy and my mortgage being modified, I have some credit issues. That was never a problem for me before. I was embarrassed to start with and it didn't help when several dealerships I visited couldn't or wouldn't help me. Everywhere I went, as soon as I mentioned my credit concerns I was treated differently. I was told by one dealer, I could only get approved if bought one particular car. It was an old looking Chevrolet Malibu with dents all over it and a funny sounding motor. I asked why I couldn't look at others in the same price range and was told thats the only one the bank would approve me for. this was BEFORE i had even given them my social or any credit info. (Found out later they were asking $5000 over book value which is clearly why he wanted to sell it to me) Needless to say I left that store. I think sales people must think if you have problems that they can make more money. I was discouraged and waited a month before looking again. Next stop was just as discouraging only this time, the salesman was nice to me because I didn't mention any of my issues upfront. When I agreed to buy the car and talked to the manager, he treated me like a criminal. Lectured me about my credit score and said if I was lucky I could get 21% if I had half the price as a downpayment. Told me I needed to pay more for the car and the bank required me to add all kinds of things to the loan like credit protection and warranties etc.. Otherwise, I couldn't get approved he said. I wasn't born yesterday. I asked him to show me where it said that. He quickly changed the subject and basically implied it wasn't relevant since I wasn't even approved yet anyway. I felt like he was rubbing it in. Obviously I didn't end up buying the car. After several more failed attempts I had given up. Decided to buy a cheap car and drive it for a few years until my credit improved. I ran into an old friend in a parking lot and by sheer luck I found out about Colonial VW. My friend had just bought a beautiful new Jetta and was showing it to me. I had never considered VW before but the cars are amazing! She told me before I completely give up to go and see Anna at Colonial VW. She said Anna in finance was really nice and helpful and that at the very least I could get advice about my credit. She recommended the dealership highly and said everyone that worked there was nice. I made an appointment with her from my friends phone in the parking lot. Thank god I did that! What a big difference! She was really nice and cared about what I wanted. She didn't judge and assured me that there are a lot of people right now in my exact same situation. She asked me to give an example of a dream car and dream payment and then to tell her the things I had to have. All I really cared about was a Jetta with a sunroof, but it would be awesome to have other options like leather and a nice radio. During the 20 minutes we were talking she was working on her computer sending my credit to banks she knew. To my shock after she made a few phone calls she said, congratulations, you got approved and the rate isn't too high so you can even have the one with the leather and sunroof and be in a lower payment! I couldn't believe my ears! I picked out my car and the next day I took it home! I can't even tell you how happy I am and how different Colonial VW is! Especially if you have any credit issues, don't go anywhere else! The service department is also excellent. I have gone for one free oil change so far and it went very smoothly.

DandLT

Jul 24, 2011

We purchased our car from Greg, it was our best car buying experience ever and it's the way all car buying should be. I took my car in for it's first service (no problems with car) and, imagine my surprise, when I was actually greeted by Tom when I went into the service department! He asked me some questions, noted what I had to say and said the car would be done within the hour (I was waiting). While I was in the waiting area both Greg and Tom came in, at different times, to let me know that the car would be done shortly and to see if I wanted/needed anything. What a great way to be treated, as opposed to other places where I felt that I had entered the Bermuda Triange of auto service! The car was done, as promised, Tom told me what had been done, asked again if I had any questions, shook my hand and said it had been a pleasure, Greg then took extra time to go over my bluetooth with me,again,which was most helpful. While in the dealership we have noticed that it is a very pleasant, no pressure enviroment. All the employees that we have interacted with are friendly, helpful and seem quite happy at their job. All in all, this has been a very nice change from our other car sales/service dealerships. Keep up the good work and the good music.

link444444

Jul 22, 2011

By far the BEST dealership I have ever dealt with.Jason G is a fantastic salesman. He (and everyone else I worked with) are professional, knowledgeable, friendly, and most of all really nice people!I bought a 2011 GTI for a great price and I got a great value for my trade-in. The car was delivered on time and was well prepared. I also received an excellent walk-through of my car's features upon delivery. But what really cemented my opinion of them was what happened after I got the car. Within 2 weeks I curbed one of the rims (huge 18s), and Jason has worked with my wife and I to get the problem solved.I would buy another car from Colonial VW in a second.

dazedtdriver

Jul 15, 2011

The people working behind the desk in the Service Department are very nice. I love my VW car and I have had no problems with it. The only problem I have is with the Service mechanics and how busy the place always is.First off, getting an appointment is hard, you usually have to drop your car off and spend the day without a car. They do offer shuttle service to the T but with the problems the T has had with trains stuck in tunnels. No, thank you.Second, they are always SWAMPED. I brought my car in for an oil change and to have the breaks inspected (this took a whole day). I got my car back and the seat was wobbly due to the mechanic not screwing the seat back in. It was after 5pm on Friday so I couldn't go back and ask for a quick fix so I called them and left a message. I didn't hear back from them until Monday. They told me to come in any time and they would fix it. I went in today and per usual they were SWAMPED. The guy said I could leave my car but I didn't want to since this was their mistake and I'd rather not leave my car again. He was not able to accomodate me so I unfortunately stormed out of there and won't be going back. It concerns me that something as easy as an oil change and brake inspection can lead to a wobbly seat. They aren't doing their job 100% which is probably because they are so swamped. Either way, if they don't have time for me, I don't have time for their shenanigans. Nice people but shady service.I could fix the seat myself but I don't have the appropriate tools and why should I fix something that shouldn't be a problem in the first place?

Richard.luecke

Jul 11, 2011

Colonial had many copies of the2011 Jetta SportWagon TDI I wanted in inventory. Alan and Jason were helpful, not pushy, and helped facilitate the deal. Their price offer was reasonable from the get-go. Very little haggling to get to yes. Ann (right name?) got us a very good financing deal. Car and financing were ready to go the next day. That simple. A young associate (Billy? Bobby?) demonstrated all the features of the car to my satisfaction.The vehicle has delivered on all my expectations. Easily 50+ MPG on the highway. Great handling. Solid. So far so good at 3400 miles.Took the vehicle back 90 days later for its courtesy checkup. They fixed one little electrical gig and removed a nail from one tire. I'd recommend this dealership and the team.Dick, Salem MA

dbarnack

May 24, 2011

I am extremely pleased with the entire process of buying my new car at Colonial VW of Medford. John DeSantis was exceptional, honest and timely. He was always available for me with questions that I had. He went over and above the call of duty.Anna was also great. She spent a lot of time trying to get me the best possible deal and kept me informed throughout the process. She was quick and professional.The leadership team was truly concerned about me, the customer. Service helped me and were very friendly as well.Overall, I would HIGHLY recommend this dealership to friends and family. The one and only thing that I wasn't happy with was that the car I purchased had about 1/8 tank of gas when I drove it off the lot. It cost me $68.00 to fill it up. I would have liked a full tank.David Barnack85 2nd St #1Medford, MA 02155

justnancy

May 4, 2011

This is the third car we've bought from Al Gallagher in the last two years. He's helpful, friendly and very easy to work with. Obviously - or we wouldn't keep coming back!! We even have a picture of Al on our refrigerator with my son. I wouldn't go to anyone else.

newvwjettaowner

Apr 26, 2011

We were recently faced with the unexpected need to purchase a vehicle after the fuel pump failed on our existing car. Given the expense of repair versus the age of the car and the fact that I commute almost 400 miles per week, a new car made sense. We knew we wanted the Volkswagen Jetta Sportwagen based on its appearance, size, and incredible gas mileage. Now the only question was finding a dealership who would help us reach the price we needed and also help us with our somewhat unusual situation of having a trade-in that was in need of some repair. Colonial Volkswagen of Medford was our last stop of a 3 dealership tour, not to mention multiple internet inquiries. We had to move fast but we also had to move smart. From the initial phone-call they were friendly and responsive. They understood that our current car did have value and they never tried to make us feel otherwise. In fact, they handled the towing of that car, without even involving us with it. Other dealerships said we would have to get the car to them if it was to be considered for trade-in. As far as the pricing goes, it all felt very upfront and in the open. Rather than the salesperson going away to "talk to his manager", he brought us into the office with his manager and we all sat together. When we told them our bottom line, they met it with no back and forth. Our salesperson went over every inch of the car, showing us how everything worked and highlighting all the fun features. There were no surprises at the end of the deal, except for a wonderful new car.

mmm44

Apr 14, 2011

Greg was extremely informative and pleasant to deal with when I went to shop for a car. He had in depth experience and knowledge in regards to the VW brand and this insight made it easy to choose VW. The quality of the car was my main reason, but Greg made the whole experience great and I am very happy with my purchase. Greg took the time out to explain the many features of the car, even after I had made the purchase and I do appreciate that customer service very much. Overall, I am very happy with the service I received at this dealership and will be bringing my car back there faithfully. Thank you. Mary Mooney

gina.willms

Apr 4, 2011

I am 22 years old and just graduated from college in May. When my current car (at the time) was not going to pass inspection, my dad said we had to look at some new cars. Long story short, everyone (especially Al) was extremely helpful and friendly. Al treated us as if we've known each other for years. He was very funny and made what could be a really stressful situation, a really fun one. I will absolutely recommend Volkswagen of Medford to anyone looking for a new or used car and spectacular service. One of the last things Al said to me was, "You're part of the family now." I loved that. And one other thing. Anna was such a sweet heart and extremely helpful as well. She made us feel comfortable and explained everything in detail to me because I am very new at this. I walked out of Volkswagen of Medford feeling confident and knowledgeable in my new and stylish Jetta 2011 :)

ishkhan

Mar 28, 2011

I purchased a used vehicle for my daughter at colonial vw and I have to say am very happy with the experience. Ken Cataldo the general manager of the facility trated me with respect and with the help of the salesman Alan Gallagher we agreed to a dollar amount for the vehicle that we were both happy with.I would highly recommend purchasing a vehicle from colonial vw . Thanks Ken.

kriskylex

Mar 27, 2011

great experience the dealership was great the car is nice the, very happy, good color good radio, good navigtion good floor mats, great salesperson, great finance mangaer, great general manager, great showroom, good cars, great experience would recomend highly,

robert.d.hayes

Mar 27, 2011

Everyone at Colonial Volkswagen of Medford was very professional and knowledgeable about VWs product line of vehicles, and pressure free. I personally would like to thank Bill, Martin, Anna and Alan for making this all come together so quickly. The team work really stands out at Colonial, keep up the great work :)

lanceand2002

Mar 26, 2011

I feel that the entire team at Colonial had my best interest in mind. In my opinion, they run a car dealership how it should be run. They gave me plenty of time to decide on the right car for me. I visited about 3 times before I decided to purchase and not once did they pressure me to make a decision before I was ready. They were very up front with their pricing and I did not feel as though they were trying to get every penny out of me. Allan was willing to do whatever was needed to make my experience there a pleasant one. I would recommend a visit to Colonial Volkswagen to anyone who is considering the purchase of a car.

gus5286

Mar 24, 2011

All the guys I worked with at Colonial were the best I have dealt with in terms of finding a new car. Fred Festa was an excellent and informed rep for the car and the company and sold me on the GTI, my first VW. Later, Alan Gallagher was excellent as well, and spent a lot of time with me explaining many details about the car. It was clear he knows his business. He is also a great personality, instills customer confidence and is fun to deal with. Most important, no one at Colonial pushed to hard to sell me. They told me what I needed to know in order to make the best decision. Other dealers talked me right out of dealing with them because of their relentless follow-up calls. Colonial hit the right tone and won my business.

dhstud76

Mar 9, 2011

Jason was the best car sales person I've ever had the pleasure of working with. He was very knowledgeable ab out the car I was looking at, very friendly, and there was no pressure. Price negotiation was easy and transparent, and based on my experience with other dealers, the price was very good. Even after we negotiated a price, there was still no pressure to buy that day. I did purchase that day because I got not only the best price on the car, but also better service then I expected. They even took the time to track down the exact car (color and options) that I wanted, so I have exactly what I was hoping to buy. Jason even went through all the features and controls on my particular car when I took delivery, which was very helpful and better then reading through the whole owner's manual. I definitely would refer anyone to Jason that is looking for the most positive car buying experience possible.

aepatey

Mar 8, 2011

We came from NH to look at a used 2007 Passat wagon. I called ahead of time and Alan had the car waiting out front for us to test drive! The negotiation process was completely relaxed, and we were very happy with both the trade allowance and price of the vehicle. Anna, the finance manager was fantastic and even came in on her day off, so we wouldn't have to make mutiple trips to the dealership! And it certainly wasn't the usual finance office experience. Anna was very friendly, relaxed and helped us choose a warrranty that fit our budget and needs. Both Al and Anna were great with our 3 1/2 year old daughter. Supplying her with stickers, and a balloon when she started getting cranky. Our new vehicle was cleaned and gassed as promised when I picked it up. Al helped me transfer the car seat into the new vehicle and gave me an overview of the accessories. I wouldn't hesitate to send a friend or family member to this dealership! Our whole experience was awesome and we love our new VW!

delaney4

Mar 5, 2011

I cannot say enough about this dealership! I have to say I have been to a couple of other vw dealerships closer to wher I live but had no luck with them. Anna and Alan both went above and beyond to help me and make this happen for me. I would drive out of my way just to go back to thid dealership. I would highly recommend them to everyone!

kathybissbarbera

Feb 27, 2011

I have dealt with VW dealers for many years and I must say that the people at Colonial VW are some of the nicest and friendliest people I have had the pleasure of meeting. From the first time I called to see if I could pick my car up there, until I got my car and it was delivered perfectly. Every single person I encountered was friendly and polite.

timmunro

Feb 18, 2011

Colonial VW helped me to get the car I was after at a great price. I knew what I was after, and after looking online found that Colonial had a car of the type I saught and the best price. Al was very helpful & sorted me out quickly and professionally; they walked me through the enitire process which was very helpful as I from overseas & have not purchased a car in the US before.Thanks to all.

aag2011

Feb 16, 2011

Allan was friendly and personable. He answered all my questions and asked his colleagues if he did not know the answer. He's a straight-up guy who was very patient with my lengthy, drawn-out decision making. He never made me feel pressured. If I buy another VW, I'll be going back to Colonial.

jforgan

Feb 16, 2011

We arrived at Colonial VW Medford just after lunch and wanted to purchase the car and drive off the lot that day. Nothing was too much trouble for Allan and Anna, and they provided fantastic service and advice to us. They made us feel very comfortable during the whole process and when we drove off the lot we felt nothing but satisfaction. Great car, great service, great price, great day! :-)

chacha63d

Feb 14, 2011

Colonial VW of Medford is by far the best car dealership I have been to. I was in and out in one day with a brand new Tiguan.Chris was beyond helpful and accomodating. He wasn't pushy by any means and really wanted to make the car buying experience as easy as possible, and it was! Usually car buying can be stressful, my experience was the complete opposite.Anna made the purchasing part extremely easy and she was so nice! She explained everything in plain English and worked with me to get my payment plan set up.I would definitely recommend this dealership to anyone looking for a VW!

sanela

Feb 14, 2011

I was looking to by my first car ever. I checked Craigslist and sow that beautiful black VW Passat. Medford was really close to my house, so I decided to go there next day. I needed good car ASAP. When I walked in Colonial VW Mr. Alan Gallagher shacked my hand and gave me a friendly smile. He was a nice guy and had good sales skills, no reassure. We negotiated a price, and he gave me some time to think about it. Very next morning we were starting working through the paperwork, and I got great price. The next day I had my beautiful car, thanks to Mr. Alan Gallagher. He helped me through every step of the way, I was a serious customer and he recognized that from the first moment. I am shore Ill look for him when I need new VW car.

ttkummer

Feb 7, 2011

Bought a new jetta sport wagon with this dealership recently. I went through a number of dealers before settling on them. Some dealers didn't answer my questions accurately or fully, some didn't take the time to consider my needs or budget and make helpful recommendations, some gave me the run-around when it came to price. In the end I settled on this dealership even though it was not the one closest to me because they helped me understand the price they were offering, and showed me how other quotes I had received from other dealers were dishonest. And when I checked myself I found that they were right. The buying experience was completely painless, and the review of the vehicle after my purchase was thorough. They even noticed that my drivers license had just expired, and got me a new one online. Since my purchase they have followed up with me several times. I continue to appreciate the attention. I will happily return should my family need another VW.

ray333

Jan 26, 2011

colonial vw of medford was a nice place for one to get his/her cars, everyone there was friendly and helpful,you don't need to worry about nothing while doing busiess with them, they take care of everything. the sales consultant i had there was Alan Gallagher, a really funny one yet, he helped me got the ride i want. recommended.

yuanhuiw

Jan 24, 2011

I have a good experiences in this dealer site, all the dealers are friendly and i am very appreciate their works. when i first walk in to the site, i am welcomed by the dealer and they introduced me to the car warming which i think this is very professional. in additions, a lot of options which you can definitely buy a car you like. VW is also a very trust able brand in the market. five stars services.

Winthrop1

Jan 13, 2011

I had an excellent experience working with Greg from the start. Even though I walked into the showroom just before closing one night, Greg greeted me with a handshake and a smile, and stayed late to explain the CC packages to me. It was refreshing that a salesperson actually knew about the car they were selling, and he knew about the competition enough to have a constructive discussion about the other cars. When I came back the next week, Greg was very helpful showing me the models they had in stock and what was available in their system. He found what I wanted and we eventually sealed the deal over the phone. I never felt pressure which was refreshing, and all of the staff seemed to work well together. If Greg was busy with a customer when I stopped in, someone was more than willing to show me around, etc, without the sense of "stealing" my sale. Anna was straight forward, informative, and quick during the financing and paperwork stage. I have no concerns recommending the team and dealer to someone else.

tbklchilds

Jan 8, 2011

We had a great experience at Colonial VW of Medford and with Greg Cohen. He was straightforward and didn't try to sell us anything we weren't looking for and gave us time to look at other car dealerships to compare other small SUVs in our category. It was nice to feel like we could trust him to give us honest answers and advice. We decided to lease and got what seemed like the best price out of all the dealerships we looked at. When we picked up our car, Greg spent about an hour with us showing us the control panels and setting up our phones to the Blue Tooth and our IPod with the radio.

louisemustochoate

Jan 5, 2011

I was greeted by a very smiley salesman named Greg Cohen. He explained everything very clearly and allowed me to test drive a Jetta S. He was in great part the reason I decided to purchase the car. As a VW saleman he knows his stuff and made me feel very secure with my choice. His personality and eagerness is a great asset to VW. Please make sure he is aware of how much I appreciated his help and expertise. Your dealership was also very clean, well run and Anna helped me with the financial end of my purchase.Sincerely,Louise Musto-Choate

Danae

Dec 27, 2010

What a fabulous experience we had in dealing with 'everyone' at Colonial Volkswagen!!We already have a Jetta (08) and were pleased with it's performance. Our second car was older and a little small for us so we started looking for something new. We had the pleasure of working with Greg Cohen. Considering we have owned quite a few cars (10) we've had our fair share of dealing with dealers. Greg was honest and no- nonsense. We told him what we wanted and could afford and he was able to work with us, and kept his promise. Anna in the finance department was awesome too! Anna helped us stay within our budget and was super fast with the paperwork. Everyone at Colonial made our experience top notch. This was the best experience we've ever had when it comes to buying a car. Thank you Colonial Volkswagen, we highly recommend you. John & Danae McLaughlin

dmaggiacomo

Dec 13, 2010

I was looking for a new car and was undecided on the MFG. I was originally looking at an Audi, Infinti or BMW, but decided to look at the Volkswagen CC. The car was great, had all the performance and features I was looking for at a very affordable price. Bill made my the purchasing experience easy and with no pressure. He was knowledgeable, friendly and very professional. I would recommend this dealership to anyone looking for a Volkswagen.

lataylor2

Dec 4, 2010

I had an unexpectedly good experience buying a new Jetta Sportswagen at Colonial VW. Jason, the internet sales manager, was responsive and knowledgeable and not pushy at all. We worked out a good price and there wasn't a lot of unpleasant haggling. I also appreciated the time he spent with me showing me the features of the car. Anna, the finance manager, was pleasant and helpful in making the financing happen. She offered me all the usual extras, but didn't push them on me or use scare tactics. I appreciated both her and Jason's no-nonsense approach. I got a good price, had a good experience, and would not hesitate to do business with them again.

sc19759

Dec 4, 2010

Best experience leasing a car yet. Got the monthly payment I wanted and then ended up with a better car. I went in for a Jetta and came home with a CC. No sales pressure at all. The salesperson was super knowledgable and extremely informative. Definitely will return for my next car

jmoth

Nov 19, 2010

I was looking to buy a VW Tiguan when my Honda CRV lease was up. Jason contacted me early on in my search, and with little or no pressure, convinced my husband and me that leasing was probably better for me than buying because of my circumstances (low mileage, like newer cars, like lower monthly payments, etc.). Jason and Anna took the necessary time getting everything in order for me and made me feel welcome and important as a customer. Later, Jason and Leo fit me in right away when I needed a wiper replaced. I was in and out of there in less than half an hour during my lunch break without an appointment. I don't know how everyone there keeps such a good spirit on hand, but it sure is a pleasure to see--as if everyone there actually enjoys their job! I have owned or leased many cars in my life, and I can't recall a more pleasant overall experience. Oh, and did I mention that I LOVE being back in a VW after having been away from them for 30+ years?

jo.nandi

Nov 19, 2010

We went to test drive a 2009 Jetta Sportswagon and were pleasantly surprised that we could leave the same day w/the car, so we did. Jason not only had a welcoming sense of humor, but also showed a high level of commitment with helping us negotiate logistics to his manager. The buying experience was seamless and I think the dealership was happy they got our 2006 Audi-Good luck to you Jason :)Jo & Rishi Nandi

tbrao

Nov 19, 2010

IT was a pleasure to work with Chris Ployer. Chris was very thorough, friendly, and patient, and did not ever make us feel pressured. We felt that he was working on our behalf to deliver the sale. Will gladly do business with Chris again. A true gentleman.

tdidriver

Nov 14, 2010

My past experiences with buying cars from dealerships has been awful at best, so it never occurred to me that buying a new car could actually be pleasant. Working with the crew at Colonial in Medford changed my perception. They were friendly, responsive, professional, and ultimately got me a good price on the TDI Golf I wanted. I went in prepared for the worst, ready for a fight. Tony initially showed me the car, took me out for a test drive. Tony was great, super nice, no pressure. So far so good. On my next visit I negotiated a price and started working through the paperwork. I kept waiting for them to unleash that guy from the back room who comes out and tries to screw you at the last minute... but to my amazement that guy never came out. Instead we negotiated a fair price, flew through the paperwork, and the next day I drove off. Super easy.So in summary, I'd highly recommend this place. Professional, no drama...

MattHarris

Nov 8, 2010

I knew that I would have a great experience with the dealership once I got off the phone with the dealer after searching online for a VW dealership. I quickly scanned Colonial Website and found a couple of cars that I was interested in. I spoke with Sean OConnor and told him exactly what I wanted. To be honest I did not feel pressured to make a decision on the spot. The only issue was that there were two exact cars that I was comparing and contrasting. Sean let me take my time and did not rush me, I would also like to add this was on a Tuesday. I finally negotiated on the car I would like that night with no pressure from Sean. The elapsed time had to be about 2.5 hours. I left feeling great about my purchase. I was to come in on Monday of the next week to pick up the car however there was an issue, the previous owner was in an accident which was not reported to the insurance company, which CarFax did not pick up on. Im pretty sure if it was any other car dealership they would of just sold me the car. Sean told me that the reputation of Colonial would be on the line if he sold me that car knowing the information that he knew after we signed papers. He told me that he had the same exact car at another dealership and that I would be able to look at it. The turn-around time for that was 2 hours. I inspected the car and felt that it was to my liking and was able to drive off the lot that night. He literally jump through hoops to get it registered for me before the close of the registry that night. I would also like to add that Sean spoke to my insurance company to make sure that they had the new VIN number. Sean was upfront and honest and man of his word. I had the car a few days and had to take it back in to get my inspection sticker he made sure the tank was full as promised. There are a couple of minor scratches on the car that he said that would take car for me, I have yet to do so but im sure when I bring it in he will honor his promise. I am completely satisfied with the purchase and am glad I worked with Sean OConnor.

CobbleHill

Oct 28, 2010

This is my second Jetta from this dealership and my fourth new VW. They were great to deal with and will continue to shop there in the future. VW of Medford has also met my needs for service in the past and I am sure they will with new Jetta TDI. I look forward to the "included service" with my new car.

icedt

Oct 22, 2010

I went to this dealership because it was closeby; I had already gone to the sister store in Wellesley just to check out the GTI and TDI, but Medford was just much more convenient for me. I walked in pretty late Tuesday night, but Greg Cohen was still willing to take me for a test drive. I met with him on Saturday to work on the purchase, and he was extremely patient and willing to get me a deal that was satisfactory. After I made the purchase, I looked around to compare the price I paid with other people on Edmunds, and my price was definitely lower. The people here are very kind, not pushy, and have been extremely pleasant to deal with.

karlalyon

Oct 19, 2010

Let me just say walking in on Monday morning at 7:30am I was less than optimistic about what would happen next. I am moving out of state on Saturday and this weekend my car started to act up. We had the car towed in on Sunday and I was on their doorstep Monday morning ready to cry and praying this would not delay my move. David took all my info as well as inform me that there were 6 outstanding recalls on my car. (I just purchased my car from a small independent lot in June and have not put 2000 miles on it yet. This is also my 3rd VW my last car was a bug with 178K miles on it before I got the Passat)I was assured I would be called on Monday afternoon with some info but there were 31 other people ahead of me. Crying was a real option at this point. I called and spoke with David around 3pm and was informed that it was a recall on my car, there would be no charge and everything was fixed and ready to go by 5pm that same Monday. I was shocked!!!! and so very pleased. When I arrived at 430 David said he would work on the paperwork and I went to go wonder the show room. I spoke with a very nice receptionist who was friendly and want to tell a manager how great the service was. The manager was busy and the receptionist and I were talking. I told her I wanted an EOS next after my kids got a little older. She called over a sales person to show me the car. I would have met with Greg but his customer had come back in and another young man who I am embarrassed to say I dont remember his name showed me the car. He spent time showing me what the buttons did and how cool the transformation is. SO COOL. When I was done looking at the car and having a hot coco I went back in and my paperwork was ready. I had a great experience of what could have been a really disaster. Thank you so much. I highly recommend this dealership to any one who needs service for their car or sales for a new one.

rehansddq44

Oct 8, 2010

Bill was a nice guy and had good sales skills. Anna was understanding and helpful. Overall the quality of the sales was great. However, I was not walked through all the features of the vehicle but that was due to my lack of time. Hopefully when I get sometime i will be able to go see bill to go through some features I did not figure out in the car. Overall great people to work with. Highly reccommend Bill and Anna to future customers.

ginny4680

Oct 5, 2010

Working with Mr. Burns was a pleasure. It was refreshing to enter a dealership and be greeted with a warm friendly smile. There was absolutely NO pressure and I felt at ease the entire process. Mr. Burns was very thorough and explained everything in detail. I was very impressed by his personal touch, even calling me the next morning making sure I arrived safetly home.. In todays fast paced world it was nice that he took the time to personally call me.

leslielipsky

Oct 1, 2010

Jason was fantastic. I was really nervous about buying a new car and also indecisive. I never felt pushed by him. He walked me through the steps and made it feel easy. I trusted him completely.He was always cheerful and patient and absolutely reliable. Really, I can't imagine anyone doing a better job! Now that Ihave the new car, he is still available for questions. And he never made me feel as if I was asking a stupid question.I am really grateful.

probbins

Oct 1, 2010

I had a terrific, hassle free experience. I knew what I wanted and was presented with exactly the vehicle I was after without any problems. The deal was sealed within 1 hour of my arrival at the dealership. Chris couldn't have been a better salesman.

kal8

Sep 24, 2010

My first contact was online and I did the full financing app and then was contacted by phone. I was told that my credit rating would open me to more financing options than normal, inclduing those I had seen advertised online and that I would just have to confirm that I was who I said I was when I got in there. I confirmed that they had vehicles that would fit my needs and the financing plan.I was on a short timeline(my mistake) so I showed up more or less ready to buy. I had done substantial research on the vehicle I was looking for so I wasn't a complete babe in the woods. Salesman was new and didn't have all his facts straight and wasn't the best listener but ok, I found a vehicle I liked and that fit my description. I got a good deal on the vehicle--nothing spectacular but solid. Negotiations ensue and I'm told they have no record of my financing app mentioned previously, and that the vehicle doesn't qualify for the financing I had discussed before anyway. So someone was bs'ing me somewhere along the line. Long and short is that I buy the car that night at a price I was comfortable with. When I go to pick up a few days later at a pre-arranged time the car isn't exactly ready. Tank isn't full, sticker hasn't been received, and there was an upholstery issue. I got credits for the teank and sticker but that meant I needed to do that on my own time. I pick up the car but I need to go back a week later for service for the upholstery issue--again if I hadn't pushed the issue it didn't seem like anything would happen and when I did show up for that service the service folks didn't seem to have a record of me. A call tomy salesman straightened things out but not exactly a good first service experience.Love the vehicle not a huge fan of the dealership. During purchase I had my dad with me, who had an expressed interest in buying also, so I figured they would have really tried to do right by me but it was just ok. That said, the car is sweet and I'm loving it.

slachap

Sep 15, 2010

I was looking for a specific model, color, and trim level in a year-end model clearance environment. Colonial VW of Medford (more specifically, Bill Burns) found me the exact car for which I was searching, and we had the deal done within a week of my first visit, with excellent communication throughout the week. They gave me a fair market price for my trade, and gave me the new car for invoice price. Very little haggling.

Larry Miller

Sep 12, 2010

When I sent out information to 3 different VW dealers in the Boston area, Jason was the first to respond. He immediately found the car I had requested, a 2011 Golf 4 door. Over the phone and with emails, we were able to quickly set up the purchase. In less than a week, I was able to go to the dealership and buy the car.Through out the entire process, I was impressed with his very positive and enthusiastic attitude. He made me feel that I could rely on him to get me the best price and the extras I wanted. He was friendly, sincere, professional and clearly dedicated to doing his best to make sure that I got everything I needed. He explained every step of the process, and made me feel comfortable and confident. I was also very impressed by Anna, who went through the numbers with me, and also made sure that I understood what was involved every step of the way. The people I met at Colonial were friendly and welcoming. I never felt for a moment that I was a mere customer. but that I had made some new friends. My past experience with car dealers has made me a bit wary, but I feel that I can trust these fine folks to continue to treat me in both a professional as well as personal manner, as I return to them for maintenance and service.All in all, a five star rating!Larry MillerCambridge MA

saraburns

Sep 2, 2010

This was my first new car purchase and my first car purchase on my own- everyone (even those not directly involved!) was incredibly friendly and welcoming and made the experience a lot less intimidating. I emailed back and forth with Jason for a few weeks prior to coming in and I was really impressed with how quickly he responded, his honesty and how willing he was to talk me through the whole process. When I got to the dealership Bill was very welcoming and walked me through the whole process, making sure I understood everything. He worked with me to get a good deal and he thoroughly described the financing so I could make an educated decision. Anna was also fantastic as she explained the whole financing process and my options- I really appreciate all the time and energy she put into helping me understand my options!! When I first told my parents I wanted to buy a new car my dad told me to choose a dealership that felt right in my gut- this dealership stuck out from the first day I emailed and I am thrilled with my choice.

halka.s

Aug 24, 2010

This was my purchase of an new car, and I went to a number of car dealerships to make sure I understood the most competitive prices. It was also very important to me that I didn't at any point feel cornered or 'bait and switched' during the sales process (which more than happened at other dealerships).I worked with Gregory Cohen, who sold me a 2010 Jetta Limited. Greg was incredibly upfront about what I was getting with the vehicle, and printed out a copy of the invoice (including what the dealership paid for the vehicle). Greg was incredibly knowledgable about the VW I was purchasing, and put in the extra effort to make sure this vehicle was a great fit for me. I would recommend working with Greg for new car sales in the future.I also worked with Anna Giacalone, who helped me with financing my car loan. I'm a new car owner with a relatively limited credit history, but Anna really took the time to work with me to explore my options, and personally called several banks to make sure I got a good financing deal. I would recommend working with Anna for financing in the future.

annjos80

Aug 17, 2010

My wife Diane and I came out to look at three different dealers. Acura of Boston ,Sentry and Colonial of Medford. My wife traded in her 8year old car for a new Pussat. Sean O'connor was our Salesman and he was terrific. He gave us the opportunity to look around test drive a car and made us feel like we were really relaxed in this whole car leasing process. We traded in our car and got a great lease rate for three years. We even had money left over to save from our trade and we will save it for our next lease in three years. Sean is a great guy and should be complimented . My wife is so happy with her new Passat and we will spread the Good word about Colonial Volkswagon of Medford. We are customers for life. Larry and Diane

JennyJay

Aug 16, 2010

Overall a great experience. I used to dread going into car dealerships but after my experience at colonial Volkswagen my anxieties were put to rest. I work with Bill and he made it very easy relaxing experience. I would recommend this dealership to anyone.

hangell

Aug 9, 2010

I can't say enough about this place!! I had never bought a car from a dealer before (always bought my older brother's car from him when he upgraded!). I bought my 2006 VW Golf there 6 weeks ago.I called about the car and was able to test drive the same day. Anya was the sales person and she could not have been friendlier. She was extremely knowledgeable about the car and the whole process. I really felt comfortable with her. She made the whole experience easy. She walked me through the dealership and garage and answered all of my many questions. She did not try to up-sell and was very respectful of my price range and interest. The whole office staff was also very welcoming. They gave me time to think about it (3 weeks) without being pushy. I had to bring the car back in two days after I bought it to get the 12 volt fixed. They knew I was in a hurry and the mechanics and staff had me out of there in an hour on a busy day. It was a hot day as well and the owner of the dealer brought all the employees slush and offered me one as well. It's the most welcoming waiting room I've been in in a long time. All the employees seemed to get along well and there's a very friendly vibe in the whole establishment. They helped with financing and all the paperwork -they take care of EVERYTHING from registration and inspection to changing the plates - Anya even personally scrubbed my old plates so they'd look clean on my 'new' car. I would gladly send my own mother here to buy a car and know that she would be in good hands.

sfalvey

Jul 8, 2010

Bill Burns, my sales manager, was fantastic to work with and made it a pressure-free experience. I had a car i had researched on their website, and he had the car ready for me to test drive by the time i drove up to the lot. He was extremely knowledgeable about the Jetta sportswagon i had purchased and gave a thorough review of the car. All in all, it was a pleasurable experience and I would absolutely refer others to see him for car purchases in the future.

jbranson

Jul 7, 2010

Tony was carefully attentive to our questions, but never overbearing. He followed up on all inquiries with detailed responses. He gave us a vehicle to take home and test drive, which helped us make a decision. On Tony's day off, Matt met with us and continued to give us additional information and helped us measure and explore the seating, a particular concern of ours as our family is tall.Tony made the actual sales process smooth and was efficient with our time. He gave us a quotation for the price which was honored through subsequent changes. He also worked with us to find the precise model of a diesel station wagon we wanted. The day we took the car, he spent a good deal of time going over all of its features and making sure we understood them clearly. We never felt rushed or overwhelmed with information, and since owning the car, we have been able to use it well.Subsequent to the sale, they have been attentive through e-mail, and the parts department gave us discounts on accessories we decided to buy later.A special "Attaboy" goes to ken, who gave Tony extra support in helping us.

jensign58

Jul 6, 2010

After moving back to Boston from Georgia, I was looking to move on from my 2004 Passat to a 2010 Tiguan for the little extra space and the 4-wheel drive in the winters, without the car being too big for the city. I chose Colonial because they had the widest selection of Tiguans available according to my online searches. I had done enough research beforehand to know what options were available, what I needed, and how much I wanted to pay. Greg listened to what I was looking for and was able to put me in the exact model and color I was looking for. He got me a good value on my trade-in and worked with me to get to the price I was comfortable with. He took me on a very long test drive so I could really get a feel for the car and took the time to explain all the features and nuances of the vehicle. Once I made the decision to purchase, Anna guided me through all my Financing offers and was able to get me into a lower monthly payment than I could get from my company's credit union. And as a big plus, since the car I wanted was on the lot, I didn't have to wait 4-5 days to pick it up. I was able to go out to lunch, come back an hour later, and drive home in my new car. This is the third new car I have purchased and was, by far, my best buying experience.

BM2010#3

Jun 30, 2010

Asked for leasing quotes on a VW Tiguan via Edmunds.com. Two of three dealers responded via email, the third wanted me to come in before a quote. Jason at Commonwealth was ready to accommodate my monthly fee target and paying off my last lease payment on the previous car to get the deal by June 30.Billy showed the car alternatives, explained the features, and made sure he knew what the Internet / eMail deal was before getting the final deal done.Car was delivered on time, and we are on our way with new wheels for another 3 years!Note: Dealers who do not adapt to the new Internet quoting world will never get my business.

BKasper1

Jun 28, 2010

I had a wonderful experience at Colonial VW. Everything fell into place beautifully. They had the exact car I was interested in and the exact colors I was looking for. Greg was an excellent sales man and very courtious. Anna was excellent! When it comes to financing, she knows her stuff. She got me the car for the right price and everything went very smoothly.I actually took the car back to them 2 day later to have the automatic starter installed and the service consultant was terrific. His name was David Petillo and he made me feel very welcome and they even offered me a ride to work and a pick after work to retreive my car.Couldn't have been a better experience. kudo's to Colonial Volkswagon!!

nishabc

Jun 14, 2010

The internet salesman was fantastic, picked us up and brought us to the dealership. The salesman (Matt) was great, funny and down to earth, honest and very caring about what the customer wants. New leaser and he was very patient and understanding! overall, a good first time experience, definitely not the sleazy car salesperson stereotype! Super receptive and easy-going environment.

Mstrina4

Jun 7, 2010

I was very pleased with the customer service I received at this dealership. They were not pushy and they were more than willing to work around my schedule. This was my first experience at buying a car and they did not at anytime make me feel uncomfortable or forced into making a decision. They were very reasonable and helpful at answering all of my questions. I would recommend this dealership to friends and family.

minado

May 27, 2010

As a first time car shopper, my experience here was great! From the moment I walked in Bill was very friendly and helpful. He was very informative about the car I was looking at and never made me feel pressured at all. Bill was very patient in my decision making and was available when I was ready to do business. Ken and Anna were also helpful and it was a pleasure working with them all.

BostonCoder

May 15, 2010

Jason gave the best quote of all local dealerships, which got us in the door. Greg took care of answering ALL our car related questions, went along with us on a looong test drive, and even showed us some local sights. Anna tackled our financing and was able to easily beat the deal we came to the dealership pre-approved with. Great experience.

dougsears

May 2, 2010

Jason responded via call to my cellphone to email I had generally sent to 5 area dealers inquiring about availability of 2010 Jetta TD1 manual. He had one in stock. Jason introduced me to Anya. She answered all our questions, accompanied us on a test drive, arranged for trade-in, and financing. Anya was extremely knowledgeable, energetic, and organized. We purchased an additional warranty which will extend to 100,000 miles. We had no complaints and only experienced positive interchange with staff. Would recommend to others.

melymel0529

Apr 30, 2010

My experience at Colonial was amazing, they made it so easy for me to get my new car. There was no pushy sales tactics and everyone was incredibly laid back and friendly. I feel that everyone was honest and extremely upfront with regard to the entire transaction. I would absolutely recommend this dealer to ANYONE looking for a VW.

ssavides

Apr 28, 2010

From our first Internet inquiry and the promptness of the response, to arriving at the dealer and meeting Greg, to test driving three models and spending hours mulling over our decision the service we received was exceptional. Greg knew an immense amount about each model and was able to guide us through the purchasing decision. He took time to understand our needs and never resorted to the pressurizing tactics we found at other dealers. Every aspect of this purchase was excellent and we're now the proud owners of a new Jetta.

colbs027

Apr 26, 2010

I had such a great experience working with Colonial VW. Anya was there to help me both on and off hours with whatever questions I had. They were able to give me more than I could have asked for my trade in order to make the deal possible When I buy my next car it will be with them. Thanks!!!

markduggan

Apr 17, 2010

Having just moved to the US from abroad I found it difficult to find anyone who could deal with me. After a 5 minute conversation with Greg he had a good feeling he could help me. By the next day he had the wheels in motion and the day after that I signed for the car. It was exactly what I was after. Essentially within one week I was able to drive away the car. More than anything, I could tell that Greg really believes that the cars he sells are great cars, and he can back it up as well, with knowledge. The other sales people and the finance person, Anna were great to chat with as well. I honestly can't recommend it highly enough.

greatone1683

Apr 15, 2010

The sales team was very prompt and courteous. They showed me the exact vehicle I was interested in and showed me all the options and features included. They did not pressure the sale, and they allowed me the time to think the purchase over. The finance department did a good job at getting me the best financing possible. The rest of the dealership staff were courteous and when I made the purchase, they did everything possible to have the vehicle ready for me to drive home the next day. It was an overall good experience and I look forward to dealing with them in the future.

bobfitz

Apr 8, 2010

First off I love cars but I hate buying them. I don't like the process nor have I enjoyed may of the people who are a part of that process.This is why I so highly recommend Anya at Medford VW. NO BS. No endless, artless attempts to pressure, corner or push you into a purchase. She is a professional salesperson. I highly value good sales people. And in the automotive sales community around Boston they are few and far between.The story: I needed a new GTI. I visited two other dealerships before Medford VW (one because I had previous experience with, one because it was in the next town over) Both were horrible -- couldn't drive the car I wanted to buy, questions about my seriousness, general suckiness. I searched on this very site for a highly rated salesperson and came across the glowing reviews for Anya. They were correct.I went over, drove the car I wanted, casually talked about price (which resulted in a really good price from my perspective), told her I needed some time to think and was respectfully given that time. When I did purchase the dealership went out of their way to hunt down the exact model I wanted. When there was an issue with the terms of my lease Anna, the business manager, worked those issues out in my favor. Throughout Anya was able to move the deal along without the stupid application of pressure or the rude and pushy pettiness that so many car sales people seem to fall into as a default way of operating.The point is if you are looking for a new VW you owe it to yourself to visit Anya. I have bought a lot of cars and typically am not the kind of guy to write one of these reviews up, especially one this positive and glowing. But she and VW in Medford earned the praise. They earned my business. And I think, if you visit them, you'll find they will earn yours too.

lsk000

Apr 2, 2010

I am a first time car leaser and my experience with Colonial could not have been better. After shopping around and having miserable experiences with other dealers, I was immediately at ease at Colonial. Bill Burns treated me with friendly respect and helped me get exactly what I wanted at the best possible price. The car was delivered immediately as promised and Bill spent over 2 hours with me after the agreement was completed. Anna in the finance department walked me through the entire lease and was a was a true delight. I was never rushed or pressured. I would recommend this dealership, and especially Bill Burns, to anyone looking for a car. In fact, I just recommended him to one of my best friends as she is also a first time car buyer. Thanks for everything, Bill!

kkeough

Mar 30, 2010

I went in to Colonial VW to trade in my 2001 Jetta for a new car. Greg had spoke with my fiance prior to our visit about what my current car and what I was looking for. Greg was up front and honest in discussing my options in terms of price, trade in value, and features of the car I had chosen to lease (2010 Jetta Limited Edition). The whole process was quick and painless. Thanks, in part, to additional help from Anya. I was given the ultimate decision about making the choices I made, I never felt pressured and I never felt like I was being had or scammed. I feel like the auto industry is learning some good lessons about treating paying customers with respect now because of the economy. The last few years or so I felt like the quality and service from auto dealers and personnel has been shoddy at best. I'm happy to say that this experience has changed my mind. It was fair, honest, and friendly. I know I am in good hands and would recommend Colonial VW to family and friends.

sperris13

Mar 28, 2010

Having previously purchased a Saturn (no haggling) and a Mini (also no haggling), I had a certain dread about getting a new car. Greg C. took fabulous care of us. Not only did he answered my 5-million questions and let us test drive several cars with our 7-month old but then he did NOT harass us when it took us over a month to finally decide on what type of car we wanted. Greg is a definite car enthusiast and could easily explain all of the pros and cons of the cars we were looking at. He always listened to our preferences and never pressured us to get things we weren't interested in. After having been to a few dealerships who employed snakes or idiots, it was so refreshing to work with the folks at Colonial VW.

jbparker

Mar 25, 2010

I purchased a new Jetta TDI Wagon from Colonial. They were extremely helpful and very patient with me. They made the process very smooth and painless. I was never pressured and was always treated well. I have not had a VW in a long time (my lastone was air cooled), but based on this experience I'd buy another car from them.I got a chance to tour the service and parts department; both seemed clean and organized.The whole place appeared to be well run. Everyone working their was customer oriented.I have not used either yet, but I plan to do all my service at their facility.I picked Colonial because they are close to my house, but after talking with thestaff (and buying the car) I would work with them even if they were not close to myhome.

huaca

Mar 8, 2010

In June 2009, after researching various VW dealerships in my area, I decided to go to Colonial VW after reading the reviews of Anya as a salesperson there and the service comments. After being a Nissan "family" for many years, having purchased 6 Nissans over the years, we decided to look into buying the new Turbodiesel VW Jetta. Anya's outstanding knowledge and service closed the deal, I orderd my new 2010 VW Turbodiesel Jetta stationwagon, and waited for it to be delivered, which was going to take a few months. Shortly thereafter, my daughter was planning a move to California, and we felt that her 2001 Nissan Sentra was not up to making the trip with all the miles that it had on it. Instead of buying another Nissan for her, I brought her to Anya, and purchased a VW Turbodiesel Jetta sedan. for her. She couldn't be happier with her new Jetta, along with the fuel mileage, and all of the features that it has.I have been in to have my new 2010 Jetta for a courtesy check, and met Dave the service manger for the first time. He was ever so friendly, and treated me with so much courtesy. I can't wait to go back and see him again!All the the people involved with the purchases of our cars were great, including Anna in finance. I would absolutely recommend this dealership to my friends.Kathy Segal

wcarlson65

Mar 5, 2010

I initially called about purchasing a left over 09 sel routan they 2 of them for sale which were marked down alot from the original price. Unfortunateley I called a little late inquiring about them because the routans were already sold. Thankfully Tony Kennedy was very helpful in accomodating me with locating 3 more sel 09 routans 2 of whch were black and one silver. He toldme they were equipped the same as the models they previously sold. He gave me an awesome deal on the black sel 09 routan. It's a beautiful vehicle my wife and I love it. Also we got a great deal on our trade in which I'm very thankful for. they are great people to work a deal with and friendly

wbl85

Feb 23, 2010

So with no initial plan of buying, I discovered an 09 VR6 cc (new) with a wicked discount. With absolutely no pressure, I was offered a great deal, no back and forth, and everyone worked hard to make it work as per my needs. This is how it should be, always and forever. Thank you Richard, Ken and especially Anna. The car rocks, and so does Colonial VW.

marksullivan

Feb 20, 2010

"No pressure" is what their hold message says on their phone system - and they mean it. Our salesman Tony was the anti-salesperson. He gave us all the info we needed and didn't pressure us at any point. He was polite and respectful. After the purchase, he took me on a tour of the entire dealership and explained every feature of my car. We had a couple early issues with this used car but Tony followed up to make sure they were resolved and that we were happy. Everyone else at the dealership was friendly and helpful. I highly recommend Colonial Volkswagen of Medford.

Pennie Brantley

Jan 29, 2010

Jason was by far the most prompt in responding to my "Quick Quote" request. He was also the clearest in answering my questions and understanding my needs about the kind of car I wanted. He made it possible to obtain the car I really wanted, which was hard to find. For the first time with a dealership, he made us feel that he really wanted to help us get what we needed without feeling pressured.The entire staff we dealt with at the dealership was very friendly and helpful. We will definitely recommend Jason and Colonial of Medford to anyone.

pierrec

Jan 8, 2010

Competent salesperson with a no-nonsense, friendly approach. Determined what I wanted, outlined available options, but never pushy. At purchase time, I declined the offered extended warranty/anti-theft system/wheel warranty/etc, and did not feel pressured to purchase anything I did not want. This no-pressure approach is an important part of why I would highly recommend this dealership to friends and coworkers.Internet Manager (Jason Giacoppo) followed up on my request for information, and promptly notified me when a car meeting my criteria became available.Salesperson (Bill Burns) was very knowledgeable about Volkswagens, and gave me a detailed and informed overview of the car and its capabilities when I picked it up. He followed up a few days later to know how I was enjoying the vehicle.

apoconne

Jan 7, 2010

The dealers at Colonial VW made me feel right at home. I was never rushed and was treated with courtesy at all time. They were very knowlledgable and clear when I had questions.I would recommend this dealership to all my friends and family searching for a new or used car.

mikeglunz

Dec 3, 2009

I went to Colonial VW of Medford with the intention of purchasing a brand new VW for a reasonable price with a good purchase deal and the least possible hassle. That is exactly what I experienced. In fact, I was able to find the exact car I wanted at a very reasonable price with a really good purchase deal. On top of this, ALL of the dealership employees in which I interacted were very friendly, helpful and professional. I am very satisfied with my new VW Jetta and every interaction I have had with Colonial VW of Medford has actually exceeded my expectations for friendly, professional customer service.

satisfied c

Dec 3, 2009

Amazing to work with. Fun, smooth sales purchase. A+++. Worked with Bill Burns, Anna Giacalone, Ken Cataldo. Everyone was very pleasant to work with. Would definitely come back and buy another car from them. Honest, trustworth and very professional staff.

carolhardt

Nov 20, 2009

I bought a 2008 EOS but it took me awhile to figure out if I could afford it and wanted it. The salespeople were very decent, but even more important when issues came up, they were very responsive,arranged a rental, and explained the particulars of the car. An error was made on the title, and they accpted repsonsibility and went right ahead to correct it. I have bought many a car, and I must say this is the most civilized dealership yet.

nateg

Nov 10, 2009

I already set Colonial VW of Medford in stone as my one and only VW dealership to go to for service, but to walk in and see my favorite service manager from Boston VW, I absolutely refuse to go anywhere else. Dave was let go from Boston VW nearly a year ago due to Boston VW sucking at everything and losing business. Boston VW's loss is Colonial VW's gain. This guy goes back to an old school one-on-one customer service and works with you personally to get your car back on the road to get a simple oil change. An actual honest service manager.A few years ago when he was at boston VW, my Girlfriend at the time had a Jetta with a questionable warranty and he worked with them all day to get the problem covered on her warranty. When her car broke down and the tow truck company charged her $3 for the tow that wasn't covered by AAA(that's a whole nother story), Dave reached in his pocket to give the driver the money when she didn't have it. When I came in to get my regular oil change I wanted to have a simple gromet installed, other places wanted to charge me $50 for a simple 3 minute installation. I wasn't charged for it. When you come to colonial VW of Medford for service, ask for Dave with the Dreadlocks. You'll never have a better service experience.

edeforce

Oct 29, 2009

I purchased my first new vehicle with Colonial of Medford. They were awesome! I specifically went to this dealership over QUIRK because of their trustworthy employees. They were not pushy at all and I felt they were giving me price quotes I could trust.

sarebear321

Oct 22, 2009

Rich was great, friendly, and an all around good experience. However the manager (can't remember his name, but male) was a little loud and pressuring for me. Overall, had a good experience and would go back if considering a second car/Volkswagen. Anna in the financial office was also great.

angela-barahona

Oct 2, 2009

My husband and I were looking to trade out of our larger suv and into something more economical. We came across Colonial Volkswagen of Medford but were unsure if a Volkswagen was for us. The Passsat Komfort we purchased sold itself but it was Anya's outstanding service that closed the deal. She made us feel like customers throughout the entire process and was patient and kind. We were introduced to Larry and Anna who continued with the superb service. I would recommend anyone looking for a Volkswagen to purchase from Colonial. Especially if youre looking for impeccable service and to really feel like a customer. In todays dealings you don't come across a dealership like this one.Thanks so much Colonial VW you have won over lifetime customers.Angela and Luis

newtiguan

Aug 31, 2009

Excellent experience all around. The sales team was friendly and low-pressure. I traded in my old Volkswagen for a new one and have always had great experiences with the service team in the past. I would highly recommend Colonial Volkswagen both for sales and parts.

chrisridgway

Aug 26, 2009

As a person who sells for a living, I find it refreshing when someone embraces a partnership as apposed to, sign here, get the car and on to next one. I was in bind with a vehicle I was not happy with that I purchased last year. Ed, Larry and Anna work very hard to get me out of the bad situation. They are true professionals and I highly recommend to anyone looking for a VW, to start the process at Colonial. You may find you would not have to spend time at another dealership.

Ursulab123

Aug 25, 2009

I was about to give up on VW after being lied to by several dealers about the price of a lease for a new Jetta. I sent out a few emails and got a few quotes. After going to Boston VW in Watertown and discovering that they had just outright lied to me and then going to Quirk and realizing that they had left out about half of the due at signing fees, I was really discouraged. I called Anna at Colonial VW and she was very straightforward. She explained everything to me, gave me a very fair lease quote and when i got there - nothing changed. It was such a big difference. Colonial VW is the only dealership in the Boston area that gave me the same payment when I walked in. They hid nothing. It was very busy when I was there but Anna and Mark went out of their way to make sure I was being helped and found me my new car. I am so happy, I love my Jetta and will tell all my friends to go straight to Colonial VW when shopping. Thanks!

B Shore

Jul 28, 2009

Everyone I met here was friendly and helpful. The showroom is nice, and they get the job done.It was such a contrast to Boston (Watertown) VW, where I bought my car. I took it there for service for a long time, until I finally got fed up with their lame service. There's something wrong there.Colonial of Medford is the place to go if you're thinking about buying a VW, or need service.

FrankF

Jul 28, 2009

I had been in contact with dozens of VW dealers in the Tri-state NE area. Tony and the Colonial team were by far the most knowledgeable, patient helpful group I worked with.I won't hesitate to recommend Tony to anyone looking for a VW! Keep up the great work.

gregg lorrie wilkins

Jun 4, 2009

We have Purchased a new VW CC. Great car and great people to deal with. Helpful, knowledgable,and friendly. There was no high pressure sales tactic and everyone did there best to get us the best deal. Car is still new. To this date it is all and more than we had antissipated. Thanka u. Gregg & lorrie Wilkins

M John Kawadler

Apr 22, 2009

It has been a pleasure dealing with this agency. All of the above mentioned employees were accomodating, knowledgable and especially professional. I would recommend Colonial to anyone and everyone. I encountered a minor problem a couple of days follwing the sale. One quick call, drove it, immediately addressed, and left with an even more confident feeling that I made the right decision in my purchase.

kl2009

Apr 7, 2009

My wife and I were looking to buy our first car, and did not know what to expect from the experience. Everyone has heard horror stories (and there are many on this site) from all sorts of dealers of all sorts of cars. We were pleasantly surprised by all our dealer experiences, but we couldn't have asked for a better experience with Anya at Colonial Volkswagen. She set us at ease immediately, and was incredibly friendly and genuine. She wasn't the least bit pushy or smarmy, and she gave us the space and time we needed to discuss our options and make a decision. She also let us drive three different cars and stayed well passed the closing time for the shop to help us out. She also took the time to review what was on the lot while my wife and I discussed our options, and turned up the perfect car for us. She has followed-up with us since our decision to buy to make sure all our questions got answered and we were comfortable with everything.We've only had our car for a day so we can't be too specific about that part, but the delivery was just as positive as the rest of our experience with Colonial Volkswagen. I'm confident they will help us out if anything goes wrong. Anna was equally friendly, and also gave us the room to decide our options and our financing plan. I would highly recommend both Anya and Anna to anyone looking to buy a car who doesn't want the hassle of an off-putting or condescending sales experience. The whole process proceeded much more smoothly that we expected. Although I'm not an expert on maintenance, I was also really impressed by how clean and orderly the shop was -- this also gives me confidence that they care about service and repairs. Highly recommended!

GBarry

Mar 28, 2009

Chris was friendly, honest and helpful. Deal was good and fair and didn't take too much time to negotiate. Kept all promises and introduced to parts and service managers. A bit of running back and forth for me due to moon roof add on back up and Chris day off. All in all a decent experience for one who doesn't buy cars often nor trusts dealers inherently. Glad that dealership is located in my town!

JohnBostom2009

Mar 5, 2009

I had to go the a VW dealer to clear a "chech engine" light so i could get a new state inspection sticker. From the human ( Ashly) phone to finding service bulliten for my 2001 to cover some of the cost, this place is really good. It really cost me less than the independent guy I have used who did not correctly diagnosis the engine error and who could not charge back VW. This has me rethinking my adversion the dealer shops. I will use these people again. This for real, NO "typical deal gouging" and NO hype, GOOD service GOOD price, GOOD people.

ssninnow

Feb 21, 2009

I have been leasing cars for 15 years now. Everytime I lease a new car, I find myself having to deal with all different kinds of dealer tactics and trickery. For the first time in my life, dealing with John at Colonial VW in Medford, I had an extremely pleasant, but more importantly honest and straight forward experience.What John told me was the truth, he was not your stereotypical car salesman and was just a geniunely nice guy. They type of guy I was happy to give my business to. In addition, he spent tons of time with my wife and I and answered all of our questions.We went to other dealerships to make sure we were getting a good deal and nobody could beat Colonial's prices, or provide the attention and service they did at Colonial.If you are looking for an honest dealership to buy or lease from with no BS, this is the place to go.

Jeanvolks

Jan 28, 2009

My first Volkswagen was a Fox, purchased long ago from a south shore Massachusetts dealer, and while I enjoyed the car, to put it mildly, I did not enjoy the purchase experience. Since then I have been leery of car salespersons and have approached car purchases with dread. I was recently shopping for a new car and looked at many models and visited many dealers. As a woman shopping for a car alone, it can be a very intimidating process. I just wanted to familiarize myself with the vehicles, maybe take it for a test drive and if I did have any questions, have them answered. I found that I couldn't even get in the door without being rather aggressively approached. At one dealership when I said to salesperson, that if he didn't mind, I just wanted to look around, he aggressively said, only if I didn't mind that he wanted to sell a car. These are the kind of tactics that absolutely put women off. I did not want to go into anymore dealerships to even consider the models that they might be selling. If a customer isn't willing to even look at what the company is offering for fear of how they may be treated, then how can such a company, or an industry for that matter, be successful. Finally when I decided that I really did want a Passat; I was fairly jaded. I have long been familiar with Volkswagens, and I found the website to be excellent. I had concluded that I only wanted to deal online because of how uncomfortable I had been going into dealerships. I had several email exchanges with Chris Ployer, from Medford Volkswagen, and to his absolute credit, he stuck with me. We had stopped discussing the car because I had thought it was outside of my budget. But he expressed a genuine interest in my reasons for only dealing online. I told him that my experiences in dealerships hadn't been the best and I didn't want to waste his or my time. He responded honestly to my concerns, which I found very surprising and it made me think that perhaps I could trust him. I decided to give him a call, I told him that this was just a last effort, that I was about to purchase a car that I liked, but didn't love. I had put a deposit on a car at the dealership across the street from where I worked, and that visit was bad enough. All men yet again, and quite frankly I had put the deposit down because I felt pressure and wanted to get this process over with. It was conveniently located and I could not bear the though of visiting one more dealership. Chris, answered his own phone, was articulate, well spoken and engaging. I told him what I could afford and if he could do that then I would have the car that I loved, instead of one that I just liked. He said he would get back to me promptly and he did. He called right back and said we have a deal, because of our earlier interactions, I believed him. That very night after work I went over to the dealership which at first glance made me a bit nervous, because it is under renovations. When I walked in and finally met Chris, suddenly it was a really safe and comfortable place to buy a car. Chris was wonderful; he was professional, prepared, and absolutely true to his word. He made sure that I was fully informed of how the transaction would take place, all the paperwork, and the process overall. I felt completely at ease. He introduced me to Anna Giacalone, the business manager for that part of the process and I thought, finally a woman in car dealership!!! I was not disappointed; Anna was great she made the credit part of the process so easy. She really listened to my preferences and comfort level. I felt genuine interest in my opinion and she was extremely considerate. Her knowledge and experience was evident and she conducted herself in what I can only imagine is a tough business for woman, with a level of professionalism that is to be admired. Sometimes it is just a small thing that someone may do, that makes a big impact on someone else. For example, when the monthly payments came up it wasnt a rounded number, she simply redid it and made it round out to the nearest 10. So now every month for the life of the loan, I can write a check that doesnt contain cents and is rounded out. That is a big deal for me, and I will remember the nice thing she did, because every month it will make balancing my check book that much easier. The little touches and big gestures of both Chris and Anna, have made my interaction with Colonial Volkswagen, something that I thought that I would never say in connection with a car purchase, truly enjoyable. I would highly recommend them to my closest family and friends because they were true to their word, honest and genuine in their actions, and treated my wishes and preferences with the utmost respect.

hklong

Dec 20, 2008

I recently had to replace my car after an unfortunate accident that totaled it. After visiting several shady dealers who lied in their advertising, it was a relief to work with the relaxed professionalism of Colonial VW. I had found my new pre-owned car after first seeing it online with clear descriptions, pictures, and reviews. It turned into the best and easiest experience I've ever had purchasing a vehicle. They were friendly, courteous and honest in their business practices and I would recommend them to anyone that needs to buy a car but hates the typical pushy dealership.

egolding99

Dec 6, 2008

I've never written a review before but the business manager at tis dealer was SO nice to me that I had to take the time to do it. I had my car towed to this dealer on a rainy night. I needed a ride home and planned to call a taxi. Even though the dealership was closed the manager, Anna Giacalone, invited me in, offered me a warm drink, made small talk and then drove me home. I was so impressed with her dedication and great service. I've taken my VW Passat there twice for service and they've done a great job, been prompt about calling with a diagnosis and estimate. Mostly, I wanted to thank Anna. She's the best!Elizabeth GoldingMelrose, MA

vwtiguanfan

Dec 5, 2008

We recently purchased a brand new 2009 Tiguan SE 4Motion from VW Colonial of Medford. We visited another VW dealer on the South Shore area prior to coming to VW Colonial of Medford. The VW dealer on the Shouth Shore did not have the exact options that we were looking for, so we decided to visit Medford (we were pleasantly surprised to find out that there was a VW dealer closer to Cambridge/Somerville). Although VW Colonial of Medford did not have the exact car that we were looking for on their lot, they immediately told us that they would be abel to get the car we wanted from one of their sister dealerships - the other VW dealer didn't even bring this up as an option, they only kept pushing the cars on their lot and specifically one that we were not at all interested in!Chris and Mark were great to deal with, no sly sales tactics, just straight up answers to our questions, straight up and fair price negotiation. If we said no, they didn't push us.We are happy that we went with VW Colonial of Medford and will definitely recommend them to other VW fans!

Henryjbm

Dec 2, 2008

Our sales representative, Anya, did a terrific job listening to the needs we had for our 19 years old daughter. So of the other dealerships we visited, it was clear they were just trying to sell what was on their lot. Anya was able to find the Jetta that our daughter wanted at another dealership.We will certainly recommend her to others

polcarre

Nov 13, 2008

This was my second trip to the dealership. This time I needed two headlights - an emergency, of course. Bob (Parts department) was friendly and remembered me from my last visit. He introduced me to Sal in service who was also friendly and had my lights installed quickly and professionally while I waited. Meanwhile, I sat in a beautiful 2009 Eos during my wait and Chris was the friendly sales person on the floor who I chatted with about the possibility of me owning that car sometime in the near future. I have already recommended this dealership to my 2 Jetta-driving sisters. Fast, friendly, professional and helpful - what more could you ask for?

darisgin

Oct 27, 2008

Anyone who has owned a VW for any length KNOWS what a technical pain they are to maintain. And expensive. Summary for Colonial VW of Medford:FRIENDLY and ATTENTIVE; UNDERSTOOD the issues; FIXED the stated issue in the timeframe stated; Assessed other items and FIXED the warranty issues; made NO PRESSURE recommendations on other items.Prices? Well, VWs aren't cheap, and dealership prices are outrageous, but that is not necessarily the fault of the particular store.Now, on to the qualitative assessment:Wife calls the office Thursday morn: car is kaput: no start, and "STOP" on the info center.I call this new dealership I had seen a month prior, so new that a plastic banner still covered the name of whatever dealership they took over. Colonial VW of Medford MA.Service Guy says "C'mon down! We're not busy." (I guess no one knows yet they are there.)WarrantyDirect (WD is my extended warranty company) sends the flatbed.I am thinking Comfort Control Module (climatronic had been acting up last few weeks; no a/c and blinking display; been meaning to get to that...).Service Guy calls: car wouldn't start because battery was dead (VWs have a way of losing their batteries all at once, and it *had* suddenly gotten cold hear in Beantown). He said the *STOP* was unrelated--coolant bottle had cracked and the coolant was low. As for the A/C, the Tech had diagnosed that *other* dreaded-but-common failure: the A/C flap motor (+ pressure valve in my case). Service Guy had already okayed repair with WD. He was surprised that they were going to cover everything (except the battery, of course).That said: being a VW dealership, they of course do not have the parts handy... Service Guy has already ordered them; thinks car should be done by Monday.Saturday morning, I realize: I have no car! I call Colonial, hoping for a loaner (or at least a cheap rental). He says that the Tech is "finishing up now"; states car should be done by noon. (Yeah, RIGHT!). He calls me at noon to tell me the car is ready (Hmmm....). And. it. WAS!Another $1000+ from WD (VWs NEED an extended warranty!). "But WAIT: There's Still More!"During the job, Tech had noted a transaxle leak (I had been meaning to get to THAT, too), input/output shaft leaks, and an oil-cooler seal leak. The Service Guy had ALREADY okayed it with the area rep (under my VW powertrain warranty) and completed all services! PLUS he had the Tech do an outstanding heatshield recall (which my previous dealership had ignored, even when I asked "any outstanding recalls?")So, seriously: I don't know if it's because they are new or what, but I HIGHLY RECOMMEND Colonial VW of Medford: it's almost as if they UNDERSTAND the car and RESPECT the driver. Too weird. My new dealership: Colonial VW of Medford. Major kudos.