Columbia Ford Kia reviews

kim1beale

Nov 28, 2016

Friendly, efficient, prompt service provided. The waiting areas are extremely comfortable and breakfast was available in the cafe. I couldn't ask for any more.

Roy1683

Nov 27, 2016

The service and work on our car was completed in a very timely manner and at a reasonable cost.The wait in the ThunderBird Cafe was a nice, relaxing experience. Thank you to all at Columbia Ford for one of the most enjoyable dealership encounters we have had.

Chatty

Nov 26, 2016

Matt & Eric went above and beyond !! They did not give up they made it happen. They followed up on all my requests and most importantly the both had a positive aditude Thanks Guys

Matthew J. Twerdy

Nov 26, 2016

I had a great experience working with John Senick to agree on a new lease for a 2017 Ford Explorer. I was coming out of a lease on a 2013 Ford Edge and John worked tirelessly to make a deal work for me to get me back into an Explorer. The entire staff is customer focused.

Ralph Doyer Jr

Nov 26, 2016

I have recomended people to buy from this dealer.And will continue to recomend people. If I am in the market for new vehicle Columbia Ford is where I will go.

truck

Nov 26, 2016

I was given a free oil change with the purchase of a new vehicle. Fast, friendly service with complimentary coffee while I waited. Comfortable waiting area with small restaurant on site.

Wagher

Nov 25, 2016

Stopped in to inquire about lease end options. Left with a new explorer for almost the same price as the one we turned in. They worked very to make the price work for us. Super friendly, even to my 12yr old son. Some dealers tend not to acknowledge kids, but they treated him as well as they treated us.

Luis Muniz

Nov 24, 2016

My wife and I walked in to look at a car. We walked around and no one came out which was nice they let us Shop. We then went in side and talked to Steve about a car. He was very nice and extremely helpful full. A guy named Jimmy helped us as well and he was very nice. Will always return to Colombia Ford Kia.

ricsem

Nov 24, 2016

This is my third purchase from Columbia Ford, and two of them were with Ed Carpenter. Ed is very accommodating and is excellent to deal with. I would like to mention that the service at this dealership is very good . I also dealt with Jake Gurzler and found him to be very helpful.

Raider123

Nov 20, 2016

Called about a F150 truck seen on their website, and scheduled a time to test drive. The truck was pulled out front and even washed when I arrived. Sales person was great! Business Manager also easy to deal with - unusual! Bought that truck!

Scrappydoo1!

Nov 19, 2016

I make appointments and always get in on time. I am never inconvenienced and everyone is always super nice. I always have coffee(always on the house).

Hobo48

Nov 17, 2016

The shop foreman was very good at listening to, identifying and resolving the noise within an hour under warranty. Sales was instrumental in getting issue resolved.

kevin c mcconaughy

Nov 17, 2016

Edward Carpenter made the whole experience as easy and quick as possible for me. I would highly recommend this dealership to anyone looking to get a car.

Carolt

Nov 16, 2016

My husband bought a truck a couple of months before and was impressed. So he brought me their to Che ck out the Ford Edge and I love it.

jt34

Nov 16, 2016

I contacted Darius via e-mail about a vehicle he had in stock. He was quick to respond and gave me everything up front. I asked him to do better and he did. He really worked hard to get me the best price and responded to all of my questions quickly and professionally. Unfortunately I ended up going with a vehicle that I liked better at a different dealership, but I was impressed at how Darius handled himself and I'll definitely contact him again the next time around.

jersey2125

Nov 15, 2016

Darius was a pleasure to work with in trying to get me a new 2017 Ford Fusion Hybrid. I didnt have any hope that it would go thru but he wanted to give me a fair shot and the financing staff went hard on behalf but to no avail it didnt work out. I definetely appreciate all the effort and would most definetely recommend Darius and dealership.

jkischell

Nov 14, 2016

I love the team at Columbia Ford. They are helpful, accommodating, and very friendly! The facilities make it easy to wait for my vehicle. Thank you for always providing great service!

Pipeline077

Nov 14, 2016

The staff was friendly Kind, knowledgeable. Not pushy at all. Happy with my experience. The showroom was clean and neat. Truck I purchased was fair priced

twojs

Nov 12, 2016

Even though I'm retired my time is still very valuable. When I told Steve what I wanted he quickly had a vehicle picked out and ready to test drive. That vehicle ended up being the vehicle I purchased!

Wilkening6817

Nov 12, 2016

I called from the highway after hearing a loud noise from the front of my truck and it started shaking at highway speeds. This was a 4:30 pm and I asked Columbia Ford if they could schedule me for an appointment the next day. They asked me if I could be there at 8:30 the next morning and I said I could be there. I arrived and they checked me in and within 30 minutes the tech came and found me and explained that he had test driven my truck, found the vibrating at 62 mph, and that he felt I had thrown a weight from one of my tires and that was the loud noise I heard. He recommended that I balance the tires and that should take care of the problem. He throughly checked the under carriage of my truck and stated he saw no other issues. I was in an out in an hour and back on the road. This is the kind of service that you can expect from Columbia Ford.

Yankykid

Nov 11, 2016

Matt was easygoing, yet professional. He addressed all of my concern's expeditiously and was extremely pleasant to work with. The entire dealership seemed to possess a friendly and outgoing attitude.

Aquaman

Nov 11, 2016

Tim Bassett was fun and very courteous and knowledgeable about the Edge we purchased.Getting the car ready was quick,as was financing.Tim synced are two phones to the B/T,and all is good.

Frankm1187

Nov 11, 2016

All the employees at Columbia Ford were very helpful. The did their best to find me a vehicle that worked for me and that I was happy with. Two thumbs up!

Chels

Nov 10, 2016

I went there not knowing what I wanted to buy. They helped find what I wanted by narrowing the cars down and then worked with me to find something in my price range.

Oklahoma1909

Nov 9, 2016

We leased a Kia Forte hatchback. Monthly payment amount was priority due to my daughter paying for the lease while in college. The team at Columbia worked with us to ensure she made a safe and economical decision.

Jlab2016

Nov 7, 2016

After I got home , over the weekend, I noticed that a fog light was out. The report that was handed to me indicated that all lights worked fine. Now I will have to schedule another appointment, which is an inconvenience. I am concerned that everything was not properly checked

Creese

Nov 6, 2016

Our sales associate was very kind, honest & helpful.He helped us with all of our questions. Time was not to long - and the sales floor was immaculate

James Sanderson

Nov 6, 2016

I came to look at a 2014 Ford Taurus and drove it Home !I met with Jimmie (sales manager), Eric (owner), and Darius our sales rep,Jake Gurzler (finance). A more helpful staff would be hard to find ! Our sales rep, Darius, was more than helpful and knowledgeable about our specific vehicle and was genuinely friendly and personable. A Great experience.The dealership was top shelf from the moment you walked in the door and helped us with all our questions and concerns seamlessly. A better staff in my opinion cannot be found.Columbia Ford/Kia, Congrats on your job and Thank you.

Staceyvarga

Nov 6, 2016

My experience with Columbia Kia was great they tried to fix my issue with the Fiesta. However the problem is not fixed this is not there faults it's Ford I am completely disgusted with Ford and I intend on giving them a piece of my mind when I speak to them on Monday. How can you sell a car that has problems and not do everything in your power to fix it. This is my 5th time getting my car serviced for the same issue. It is still happening so now it's the 6th time. Columbia tried there best and they were accommodating to my needsweet however Ford is awful and I am very disappointed in them.

kis2013

Nov 4, 2016

Everything went very well. Fast, friendly service. Good feedback as to what was done.Good advice on how to progress with car. Always helpful. Thanks!

valking4266

Nov 1, 2016

I have had some good and not so good experiences with Columbia Ford. My husband recently took our car in for its first oil change. The service men were goofing off when pulling our car into the garage (one guy kept opening the door halfway and then closing it). My husband didn't have all day for them to service our car. When the car was ready for pickup, my husband noticed a line of either dirt, grease, or oil on the front driver's seat. That was the worst part. I e-mailed our salesman, Matt Milici, but have yet to receive a response. Just some unprofessional behavior mixed with unsatisfactory service that left me with a somewhat bad experience.

Tomlaura

Oct 31, 2016

I had a great experience from the greatest people to work with the Ty helped out with everything and everything I needed to know about the car and the warranty

sunshine girl

Oct 30, 2016

Service was polite, informative and prompt. I enjoyed the email updates. Bob was very helpful and pleasant. He even installed new windshield wiper that I needed.

Tomlaura

Oct 30, 2016

The sales representative was so very helpful and will recommend my family and friends about your hospitality Ty again We were so very happy with our purchase

happy buyer

Oct 30, 2016

Helpful, courteous, knowledgeable, and very professional. This is why we keep doing business with Columbia Ford. Over the last 15 yrs we have purchased 4 vehicles from Columbia Ford.

Jeff C

Oct 27, 2016

They were extremely helpful throughout the process. Over the last 10 years, we have purchase 5 vehicles and are extremely satisfied. Great staff all around.

Snapon dean

Oct 27, 2016

Great experience no pressure and coming to an agreement on price was definitely in my favor. Clean organized and inviting dealership. I also like the fact that they have a restaurant inside of it

Jeannine

Oct 26, 2016

Was due for oil change changing of the tires they were very gracious and very polite they got me out in time which is good for me

lapeterson

Oct 25, 2016

This is the second time I have had the pleasure of dealing with John. The first time was five years ago when I purchased my F150. Well time has gone by and now its time to get a newer vehicle so I went straight to John. John with the help of Jimmie Bletsch put me in a Ford Edge. Loved this car from the start. Thanks guys for the Excellent Service!!!Laurie and Rich P.

SJS

Oct 25, 2016

Working with Tim Bassett, as well as Eric and Denny Gates my experience at Columbia Ford was five stars across the board! They were all very responsive and informative. I switched from Chevy to Ford and I couldn't be happier with my new truck! Thanks again guys!!

Walterjsantiago1993

Oct 24, 2016

Timothy was a very good sales man and it was a wonderful experience working with him with a good character and great attitude and attention.....

Dale Newton

Oct 24, 2016

Work was performed quickly and personnel were very nice. I have been here before on many occasions and have had very good service each time.

Scott James

Oct 23, 2016

My experience with Columbia Ford has been good overall. Friendly helpful staff got me into a factory used Ford Transit quickly and with no problems.

JackieandDee

Oct 21, 2016

From our first phone call to driving away in our new car, our experience at Columbia was great. We were treated with respect and courtesy. Our questions were answered honestly and with patience. We had Matt Milici as our sales rep, and he is wonderful! He asked insightful and intelligent questions to be sure we got the car we wanted, with the services and features we wanted, at the price we wanted. He went the extra mile, for sure. We talked finances with Jake, who made it understandable and painless. He even unscrambled a glitch at the DMV in order to register our new car! Columbia Ford is the best!

Dan-1

Oct 20, 2016

Excellent service, reasonable cost.Wayne, the service manager, was nice, no pressure, very polite and clear.I would certainly recommend Columbia Collision. Keep up your good work.

Igorf350

Oct 20, 2016

This is our second purchase from this dealer. It was as pleasant and professional as the first. There was no pressure. Our questions were answered before we left the lot. We have used the service department before and trust their work.It's very likely we will return for our next purchase.

StreamlineGT

Oct 20, 2016

I use my truck for work. No truck, no work. Columbia Ford knows this, and always makes sure I have my truck back asap, fixed right. If they can't get it right in, or have parts delays, they will try to put it back together so I can work with it while we wait.

V Shepardson

Oct 19, 2016

I have been going to this dealership for decades. I keep coming back because they know me personally and give me good customer service. They never try to oversell me and listen to what I need and want. I have complete trust in them and will only buy my cars from them.

Damek Violette

Oct 19, 2016

They are more then willing to work with you to get you in the right vehicle for you, and they know what they are talking about.

racetm

Oct 19, 2016

We had a great experience purchasing a new Escape. Tim and Jimmie were every helpful in getting the right deal for us and Jake found us another discount at closing.

Rick Grimaldi

Oct 19, 2016

Joe berube is a fantastic service guy, always takes care of everything 100%. I keep coming back because of him. very satisfied with his level of service he provides

Patricia123

Oct 18, 2016

I scheduled an oil change for Monday October 17, 2016 at 11:00 a.m. Approximately (70) seventy minutes later, the vehicle was ready. After waiting an hour, I decided to inquire why a simple (scheduled) oil change had exceeding an hour. There was no explanation. I assumed since there was such a lengthly wait, the car was vacuumed, washed, etc. The car was never touched. Customer service needs some adjustments!

Donna Crandall

Oct 17, 2016

Was greeted pleasantly upon arrival, service performed quickly.Waited in Thunderbird Cafe where the waitress made me a Mustang Salad even though they has closed 15 minutes before...it was delicious!! Overall a great experience!! Visited with Jimmie and Jake,,,everyone there is so friendly and makes you feel right at home!

MOPAR Judy

Oct 17, 2016

The service team at Columbia Ford is headed by Mr Steady, who is not only a great manager, but also a very knowledgeable mechanic. He will, and did, help to fix the issues with my car. He is a very polite and makes a decision to fix your car based on what he would do for his own family. Honest service manager.Clean and cool dealership atmosphere.

jrs019

Oct 16, 2016

Tim was very patient, as was Jimmie with all of our questions and both worked really hard getting the answers and best price possible for us. Jake made all of the paperwork easy and seamless and was quite entertaining. Between the three of them, my wife and I had an enjoyable experience and will definitely recommend to our friends and colleagues.

Not at this time.

Oct 16, 2016

The service at Columbia Ford in Columbia, CT is always excellent! They are friendly, efficient, competent abd reliable. I highly recommend the entire service staff!

BradleyPM

Oct 15, 2016

We went in at 1 with no appointment and the intention of buying a used SUV for $15-18K with about 50,000-75,000 miles. We worked with our salesman, John Senick, looking at all our options. John suggested we look at a lease of a new car and when we reviewed the finances we were able to get a new leased car for a smaller monthly payment than the used cars in our price range. Not a surprise, John has sold us several cars in the past and we trust his expertise and judgement

marlenekiahappy

Oct 14, 2016

we were very satisfied with the customer service and selection of vehicles. everyone was very helpful and a pleasure to work with we are happy we came to columbia ford kia

Gary

Oct 13, 2016

Great customer service with their drop off and pick up feature. Even with my oil change only service. They offered rides to and from my place of work.

August21

Oct 11, 2016

Quick and easy car buying process! Made something that is usually stressful, feel like a walk in the park. Great customer service; very satisfied customer.

Lynette Devlin

Oct 8, 2016

Matt Milici was excellent to work with. I walked in to" just look" and walk out with a 2016 Ford Fiesta with 0 down and 0% interest. Excellent day. Thank you Matt!!!!!

Paul Russell

Oct 8, 2016

I'm a contractor that was in need of a van in a hurry. They worked to find and get it within days. And had they connections to have whatever i needed upfit done. These guys aren't looking to just sell a car. They want to earn your business for many to come. Fair price and painless transaction. Thanks. Eric, Ed and Jake.

Yanks4life

Oct 7, 2016

This is the second vehicle I have purchased through Columbia Ford. Both times with the same dealer. Edward Carpenter is the friendliest, most personal car dealer I have ever met. Everyone at Columbia Ford has always been so professional and friendly over the last 3 years and 2 vehicles I have bought and serviced there.

tlee1658atyahoo.com

Oct 6, 2016

Everyone was helpful and courteous. I did not have to wait that long. I was also impressed withthe customer service given by the two young ladies in the cafe area.

Transit 250

Oct 6, 2016

This was the best auto purchase I ever made I really enjoyed dealing with all the guys involved! I'd refer your dealership with out hesitation! Thank you for the great experience Tom Farrell.

Soobaroo

Oct 5, 2016

Excellent experience dealing with these folks. Jim (General Sales Manager), Steve (Salesman), Eric (General Manager of Sales) and Jake (Business Manager) were all very friendly! They met my expectations and gave me a great deal on the vehicle I purchased from them. Would recommend stopping by to take a look at what they have to offer. They'll do the best they can to make you a good deal!

barb1313

Oct 4, 2016

Always quick n friendly. Love eating at Thunderbird cafe while waiting. My free services are done. Hope to get coupons maybe for my next service.

John

Oct 4, 2016

They did a great job in getting me a really good deal. I would recommend them to anyone looking for a new car or truck

jrmorganpetro

Oct 3, 2016

After 22 years and at least 12 business trucks this dealership continues to amaze me and my salesman never forgets my birthday. Thank you Columbia Ford for another fine deal. My success over the years has relied heavily on the iron tough Ford trucks I've come to depend on.Thanks John!

jeffs2013

Oct 2, 2016

Service department performed my service just fine. Quick and easy. My only concern is that a car I purchased on June 28th this year needs tires and an alignment after driving only 5,000 miles. Must have been bad when I bought it. And it was Certified !!!

Amy Baptiste

Oct 1, 2016

I just recently bought another car from Columbia Ford and again I was not disappointed for a second time customer service is amazing and sales staff will do whatever they have to do to accommodate and make you happy would definitely recommend Columbia Ford to others

Redlady82

Oct 1, 2016

Jimmie, Jake, and Matt were all fantastic! They found me the right car to fit my needs and treated me like family. They took the time to answer all of my questions and I love my new car!

Retro-Man

Sep 30, 2016

I decided to upgrade my 2007 F-150 XLT Triton (previous Columbia Ford purchase) to a more fuel efficient F-150. I first dealt with Timothy Bassett and found him to be genuine and careful to listen to what I was seeking. He was very informative and spent the time to find the exact vehicle I was looking for. It was so easy to work with this dealership and you can quickly see they employ a "team" concept to insure the customer comes first and they certainly let you know they appreciate your business. The final deal we made met all my expectations and was done in an open and friendly mannner OUTSTANDING

RAPHAEL MURASSO

Sep 29, 2016

I just want to say that the service department at Columbia ford is excellent, the customer service treatment that you get from them is exemplary.

Routetwo

Sep 28, 2016

My experience was great, not once did I regret stopping in. All of the people were professional and friendly and what an outstanding dealership, clean and customer friendly.

Wilkening6817

Sep 28, 2016

From phone call scheduling my appointment, arrival, completion of work, and back on the road, the process was effortless and flawless. I am so happy that I come to Columbia Ford for the service on my vehicle and recommend it to all my friends.

Rkish1984

Sep 27, 2016

I just want to say that the people there at Columbia ford are excellent, the customer service treatment that you get from them is fanamenal!! I personal want to thank a great man that works their in the service dept named Gary! Gary helped me today when I realized that opppps my sunroof was left open all night long and my car was soaked with water. I was really upset when I got in my car and realized that the rain did more damage then my husband and I thought!!My whole electrical system was not working, the radio, the heat, all the buttons on my center control panel was done!! I was crying so upset at this point! I didn't know what to do, so I called my friends down at Columbia ford in Columbua CT and spoke with Gary from the service department. I couldn't be more satsified, Gary is sincerely a great person, he helped me at the last min. Went out of his way to get me in there same day and looked at my car. What do you know 2min later my radio was working and all of the buttons on my dash working:-) I would recommend Coulmibia Ford to everyone and anyone that needs work done on their car! If possible ask for Gary he's great, professional and knows what he's doing. Great work Gary, your a life saver. I can't thank you enough! Thank you again,Rosalind

bonniead330

Sep 25, 2016

This service took longer than expected. I was in for a oil change and was told there was a recall and it would take about 1 1/2 hrs, so i waited in the waiting room. After 2 1/2 hrs my car was finally done. I was disappointed that nobody came to tell me it would be longer than 1 1/2 hrs, after 2 hours i had to go ask what was taking so long. This was the first time i have experienced disappointing service, usually the service is excellent and everything is done in the time they say.

Andrea

Sep 24, 2016

Always excellent service with friendly nice employees. The dealership is clean and inviting the cafe for waiting while your service is being done is great with nice foods to offer and of course complimentary coffee.. Wonderful at Columbia Ford.. It is worth the extra drive.. Sad I didn't buy my truck there I should have instead of my towns local dealer.. My truck is fixed now..

corvette

Sep 24, 2016

Ed Carpenter and Jake Gurzler were great to deal with when buying the F150 . They made us feel comfortable and everything went smooth and easy !!

Craigmo51

Sep 22, 2016

Customer service was sub par at best. Took 5 weeks from the time the parts arrived to get my truck down there to be fixed. I was told I bought a bumper to bumper warrantee including electrical and now my rear defrost doesn't work and won't be covered by warranty. Also only had the vehicle for 5 weeks and am expected to pay $100 deductible on repairs when first time I spoke with dealership was 3 weeks after purchase. I will never return here or recommend for any sort of service or vehicle purchasing to anyone I know.

mr and mrs t

Sep 22, 2016

this dealership is pleasant , beautiful and sales people are eager to serve you as a person not a customer and have great attitudes. when I had a slight problem andy got me into service a nd they fixed it in less than 5 min. great job guys

Yanks4life

Sep 18, 2016

Everyone there is always friendly and helpful. I chose not to change alternator through here because it was cheaper to have my mechanic. Glad I didn't pay you guys because that isn't the problem. Battery light is still on with new alternator and good battery.

Kent

Sep 17, 2016

Got an appointment quickly and time waiting was shorter than I was told it might be. Nice that have a place to get breakfast on site.

bigpapi68

Sep 16, 2016

My experience at Columbia Ford displayed professionalism (Jon S., Service Dept, Jake) and efficiency. Jon took time and energy to research a vehicle to meet my standards. The staff was informative and friendly. I would gladly recommend this dealership to any friend,

JerryKiaman

Sep 16, 2016

Great service and professionalism. Appreciate the friendly and respectful attitude of all the employees I have encountered. I really don't like doing surveys. So don't expect me to do this often. Keep up the great worn. Thank you.

Leanne77

Sep 16, 2016

Asked multiple times when I went in for oil change asked to look at the car because it makes a loud hum noise at 20mph and from a stop through 2nd gear jerks the car. The guy at the front desk says I just need new tires... Oh and then he mentions I'm 2k miles over warranty... Funny how that works.. Won't buy another vehical from here again!

New Ford Owner

Sep 15, 2016

We had a long night, completing the transaction took a few hours, but overall 4 stars. You won't find a better Ford dealer in this area, just be prepared for the car buying experience.

Ford edge 2016

Sep 14, 2016

Great experience so far. Good working with Steve and Jimmie. Steve went over all the features of the ford edge. Took us for a test drive. Dealership is close to home.

BARV

Sep 11, 2016

I was scheduled for 2 p.m. and was out by 2:30. No waiting and excellent extremely fast service. I will recommend to friends.

runner123

Sep 11, 2016

This was the second oil change where I scheduled an appointment and it took a very long time oil was done in Putnam as part of 3 free with purchase

thermalrider

Sep 11, 2016

Took vehicle in for service on time and communicated well about next steps in the diagnostics process. Very willing to accommodate the customer. I've been having my pickup serviced here for 2 years and they keep it running great. Bobby has a very easy going way with the customer and is a good listener.

ayk2001

Sep 9, 2016

For over twenty years I have bought Ford cars, Taurus' except for the Fusion that I bought last week. All of these cars have been bought at Columbia Ford, a great place, where I a happy to do my car shopping. All of the people that I have dealt with there have been friendly and very helpful. The person who has sold me all but two of my Ford cars is John Senick. I feel very comfortable dealing with him and trust his judgement. When it comes time to purchasing another car, I will gladly return to Columbia Ford and once again, ask for John. One other thing, your restrooms are great. They are spotlessly clean and welcoming. I have never been there when they haven't been in tip top shape. I just wish that bathrooms in other places could be keep in the same condition that Columbia Ford keeps theirs! Your dealership is the BEST!!

hswall1

Sep 7, 2016

I enjoy having breakfast while receiving my service. Locking lug nuts were a problem for another customer, I had the same problem, loss of the key nut, previous technician had not replaced it. I think customers when purchasing a car should be given the option to have them replaced with regular nuts.

teamster

Sep 7, 2016

Your service team do an excellent job and are very helpful. Would recommend to family and friends.When im looking for another car will buy from your dealership.

YR

Sep 7, 2016

It is a really nice experience in Columbia Ford. All of the employees are friendly and professional. I will recommend to my friend when they want to buy a car.

VolvoBug

Sep 6, 2016

They were able to fit me in on a Saturday morning with minimal notice. Realizing it was a stretch, I didn't think I would get the work done with such short notice, but they took care of me. The staff is very polite, I worked with everybody in the Service, Sales, and even the technician that worked on my truck. Everybody was great! Such a comfortable atmosphere to wait in also, tons of indoor and outdoor comfy seating.

HappySUVgirl,123

Sep 4, 2016

Everyone at Columbia Ford makes you feel comfortable and welcome. They work together well to make sure you are taken care of. We were taken to meet the Service Department staff, told where to park when we came in for service, etc. We had absolutely no unanswered questions. Wonderful experience and would definitely go there when we are ready to purchase another vehicle.

happyguy

Sep 3, 2016

Good friendly service providers. The restaurant there is awesome to. Go have your vehicle serviced and grab something to eat. Very good dealership and while you're waiting check out the new vehicles. If you find what your looking for talk to Steve murphy he will help you very good sales person .

Janine Wetherell

Sep 3, 2016

Today I made my fourth purchase at Columbia Ford. The sales and management teams are always attentive, knowledgeable and willing to go the extra mile.

jean

Sep 3, 2016

When that ATV ran into the SIDE of my car I had no idea how you could fix it, but it looks like new!I'll tell my friends how pleased I am. Also thanks for helping with the rental car and Met Life insurance, too!

G-Pavelo

Sep 2, 2016

The transaction including my new vehicle was as painless and straightforward as possible. Called in, expressed my needs and wishes, picked the vehicle I had interest in and was ready for meeting. Had my wife head in, as the car is for her, and after test driving signed the papers and drove the new vehicle home. No bs, no run around, no 'well even though it says this we can only do that' ... Fantastic experience. This is not my first vehicle from columbia and will not be my last. Mind you its almost a ninety minute drive for me to get to Columbia and in my opinion, well worth the time spent on travel!

laura

Sep 2, 2016

Do not waste your time. This dealership is a joke, Matt Milici was very rude, snippy and unprofessional. Lacks customer service skills. Called general manager to complain couldn't even return a phone call. WOULD HIGHLY RECOMMEND FORD OF BRANFORD!!!!! They are excellent in customer service very professional.

phillippisani

Sep 2, 2016

I purchased the 2009 Ford Focus when it was new at Columbia Ford and have had all recommended scheduled work done since there. ALL work was well done.

Baileys-car

Sep 1, 2016

This is our second time purchasing/leasing a vehicle and the guys were awesome . Matt was great , he listened and treated us like family . We test drove a Fusion and ended up leasing a Kia Optima , no problems after Matt explained everything about the cars , very knowledgeable . Eric , as always wasgreat to deal with and Jake was awesome . From the time we entered Jakes office , the paper work was done in less than ten minutes . We will definitely be back , thanks again guys ...

Marc183

Sep 1, 2016

Dealership staff were very professional theoughout the buying experience...from first entering the lot to look for a car to actually buying one. Nice showroom & facility, too. Thanks, Rick R.!

Roy1683

Aug 31, 2016

Excellent service from start to finish. Steve Murphy always made us feel like valued customers and even did a spot of child minding while we got the paperwork sorted out.We will certainly return!

Aquaman

Aug 30, 2016

I first meet Tim 1-2 months ago.He is very knowledgeable about the Ford products. We first test drove a used Mustang,very much fun!We then tested F-350,250,150.The F-150 really fit my needs,luv the truck!Its getting easier to play with,new electronics were baffling to me,Tim showed me everything,it's a lot easier after one day,in daylight!!Tim also found some damage on the grill,fixed today it's a beautiful thing.

memoo7248

Aug 30, 2016

I grow to love this dealership more and more with each transaction! Would HIGHLY recommend them for anyone looking for a new or used vehicle. When you are there working with the team you really feel comfortable. They really go out of their way to work with you and I've never ever felt pressured. Out of five stars I give them a 10!!!! I've worked with both John Senick and Jake Gurzler and there aren't enough stars to rate either of them, they are out of this galaxy! John is very helpful and professional and Jake handles all the nasty paperwork like a pro. Can't wait to pick up my new vehicle today!!! Gina-Marie Blouin

Richie

Aug 30, 2016

They tried to work around my work schedule as best as possible. Called me back to let me know what they found and order parts. Brought van back after my work day to fix. Great service

Moe

Aug 29, 2016

Very good experience. They made the process easy and convenient. I have always had good experience with this dealership. I have used them for service for the last 2 years.

Courtade

Aug 25, 2016

These guys are outstanding!! I can't say enough good things about them!! I have bought several cars from them and I always get a great deal an excellent service!!

Ford24

Aug 25, 2016

Gary steady and his service team were very professional and great to deal with. Shout out to Neil in the shop also! A+ service. With fast turn around time!

Fordf150

Aug 25, 2016

Definitely a first class dealership Made buying a new vehicle very easy and stressless would definitely recommend to anybody and look forward to buying another vehicle there someday

Evbrainard

Aug 23, 2016

Service is excellent. Professional and will call to update you on status of your vehicle. They have courtesy drivers to get you to wherever you need to go. Highly recommend

Prince

Aug 23, 2016

They worked with me , when other dealers would have made it impossible I drove up from Virginia just to purchase this vehicle and it was well worth it.

matnaza

Aug 22, 2016

Andy was a pleasure to work with along with the other staff at Columbia Ford. I was able to get into a brand new Ford Escape at a great price.

Kent

Aug 21, 2016

One item is that it is hard to get an appointment in a short time. Took me over one week then I had to re schedule due to my customer needing work done the same day as appointment then took over another week to get an appointment by that time the mileage was 4000 miles over.

SLB in CT

Aug 21, 2016

My wife and I recently went through some hard times financially and when our main vehicle broke down at the beginning of summer and our back up vehicle had no AC we were devastated. When a friend of ours said that he only buys Fords and only from John Senick at Columbia we were skeptical that we could afford to purchase right now, but we gave it a shot. John called us immediately, he listened to what we were looking for in a car and what our max payment needed to be. John was able to find us a fantastic car in our price range with more features than we thought we could afford. Eric worked with us and got us a good interest rate and affordable payments. There was no pressure and none of the usual "car salesman" shenanigans you find at other dealers. I highly recommend John and the Columbia group for your next car purchase, I know we will be purchasing our next vehicle from there.

jeffs2013

Aug 18, 2016

I found the service department to be excellent upon my first visit.I had a few issues with my certified Kia Optimaand that I had bought late in June and they were handled quickly and efficiently. The service solved my concerns and the vehicle is now braking properly. I am very satisfied.

Jonnyg6905

Aug 18, 2016

As always Columbia Kia service was fast, courteous and accurate. Bobby in service is always friendly and keeps me posted as to progress. Could not be happier with the team.

Alex06040

Aug 17, 2016

Professional services work preformed In a timely fashion and excellent customer service friendly environment have answers to any question asked prices are decent quality work

Kennedy2422

Aug 17, 2016

Eric and Stephen were great. Treated me with the up most respect. Very knowledgeable and helpful in finding me the right truck. Would recommend Columbia ford to anyone.

KLA

Aug 16, 2016

I had initially a great experience. It wasn't until I was home that I realized there was grease marks on my windshield (from I'm assuming when the oil change sticker was out on) and there was a grease smudge on my light grey ceiling. I don't know how I ask for something outside my car to be completed and the inside of my car get very dirty. I keep my car very very clean so it is extremely disappointing that my brand new car was returned to me in that condition.

Antonette Fairbanks

Aug 15, 2016

Timely, professional and the atmosphere is very comfortable. Staff are happy and love working here! Nice choice of coffee and magazines and though the cafe was closed at the time of servicing, the last time visiting, the food was great.

Gary

Aug 15, 2016

I all my years of dealers, I was never asked if I needed a ride to pick up my vehicle upon service completion. This was a huge plus today for my wife was sick and I was trying to find a way to pick up vehicle. Thanks see you!!!

KAG

Aug 15, 2016

My second oil change and the service was as good as the first. I will definitely return for continued maintenance service on my new Kia Optima.

Lormorev

Aug 15, 2016

Although i was having to replace my tires and rear brakes...and it was costly..the staff provided excellent customer service..explanations of what was being done and the need and importance for my safety.

Timothy Roche

Aug 14, 2016

Great Dealer, Fantastic Service Dept ..I have never seen a more cheerful and courteous Service Dept Staff anywhere ......Travelling from Florida to CT in 35 ft Class A RV - Winnebago with Ford V10 Engine. Service Engine Light went on ...They diagnosed and fixed in hours ...had them also change oil, filters and change generator oil ..all in same day so I could continue my travels .....I only wish they were somewhere in Florida as I would go out of my way to have this dealer service my vehicle ...T. Roche - Vero Beach - FL .....

Hebrewlily18

Aug 12, 2016

We needed a reliable vehicle but we don't have a lot of money right now so we went to Columbia Ford because we knew we wouldn't get ripped off there. Our experience was far beyond our expectations. We walked away from Columbia Ford with a great car at a great price. Ed Carpenter was our salesman he asked us a few questions and zeroed in on a perfect choice for us, he didn't try to sell us more than we needed. The team of Ed, Jake and Jimmie really cared about our situation, it truly felt like we were dealing family. They worked to get us low interest rate financing with a low monthly payment. These employees were Happy, Friendly, Honest and Caring which says a lot about the Gates brothers and how they run a business. This is our third purchase from Columbia Ford and it won't be the last. Thanks Ed!

Mclark70

Aug 12, 2016

This dealership is great. They make you feel like family. Very friendly easygoing and easy to deal with. No pressure to buy something I didn't need or want. The building is beautiful! Matt Eric and Jake were very knowledgable about each aspect of car buying from knowing about the car and the financial process.

Escape2016

Aug 11, 2016

Our car buying experience at Columbia Ford was excellent! I've bought quite a few cars over the years and this was the first time I walked away feeling 100% confident I received a great deal that met my needs exactly. From our extremely knowledgeable sales consultant Tim to working out the numbers with Eric; all went smoothly. They took the time to listen and understand our needs/vehicle situation and recommended a solution that put me as the customer first! Definitely go to Columbia Ford or one of their other dealerships if you want a dealership that cares about you!

tracy23

Aug 11, 2016

I was very pleased and happy for the personal attention I received from Eric, Andy and Jake at Columbia Kia in Ct.. I felt they cared about my needs and did all they could to help meet those needs.What could have been a stressful experience was made easier by their kind, caring ways. I would highly recommend this dealership to anyone I know who is looking to buy or lease a car. I would tell them to ask to work with Eric, Andy and Jake on their needs. An excellent experience!!

Truckguy350

Aug 10, 2016

This dealer was very personable and the staff made this stressful experience much easier. Our salesman Steve did a great job. I would surely recommend this dealership to friends in the market for a car.

mdpant35

Aug 10, 2016

Our experience with Columbia Ford Lincoln Kia was exceptional from start to finish. We were looking for specific features on our Ford Explorer. Although a vehicle meeting our specifications wasn't on the lot, the staff went offsite to find what we needed, and they had the car delivered at no extra cost. I would highly recommend this dealership to anybody looking for an organization willing to go the extra mile to get their customer what they need.

Michael secondo

Aug 9, 2016

Service manager...Gary,service advisor..Bobby and technician eric b worked hard and solved my problem....thanks so much.....5 star!!!!

JordenRosemarie

Aug 9, 2016

My experience at Columbia exceeded expectations. I arrived shortly after they closed, yet they went out of their way to stay late on my behalf. A dapper man in suspenders named Ed Carpenter assisted me in finding a vehicle that was even better than what i had originally anticipated on purchasing. Truly a fantastic experience, not only for the accommodations made, but the sincerity and willingness to help.

biker68

Aug 8, 2016

We choose this dealership as we have made many purchases of new vehicles here in the past. The sales team at Columbia Ford has always worked with us on finding the vehicle we desired and delivering our new purchase when desired. The dealership is attractive and comfortable and our salesman, John Senick, is always friendly and understanding.

delaqua66

Aug 8, 2016

My 2016 Mustang is the third vehicle I have purchased from Columbia Ford since 2011. To say that they have provided outstanding service is an understatement. They have gone above and beyond for each of my vehicle purchases, finding me the best deal and financing options. The easiest car buying experience I've ever had.

tom

Aug 8, 2016

After purchasing a Ford truck last fall from Matt, I decided to send my wife over there to look at the Ford Edge. She was considering another Acura but after she tried out the Edge, she purchased it. She felt that I made a great choice and is extremely happy with the Edge. Big thanks to Matt and the sales staff.

Sweetreenie314

Aug 7, 2016

I came in for an oil change and a rattle under my car and I was in and out quickly and Bobby was an amazing service advisor! The rattle under my car is gone and it runs like new thanks to the talented tech Ryan!

Binti1962

Aug 7, 2016

Usually I'm happier with the service at Columbia Ford. This time the problem wasn't fixed although they said it was. I had to bring the vehicle back and they took a week Thankful they gave me a loaner. Seats were dirty and there were pen stains on one seat. However the problem is now fixed to my satisfaction.

Mike95215

Aug 6, 2016

Took a few weeks to finally trace the problem.......but now all is good!!!!!!!!thanks to service department and parts department.and above all the service technician

Ford truck mom

Aug 5, 2016

This was the first time I bought a new truck by my self, with out my husband ,who passed away last November. John Senick was very patient and helped me with no problems,would highly recommend,,Columbia Ford and John Senick and JakeGauzier, to anyone. We have purchased our vehicles from Colombia Ford for a long time at least seven cars SUV and trucks .They are there for you during the sale, and after the sale to help you with any problems and thereto be sure you are happy and satisfied with everything.

kevin1950

Aug 4, 2016

stopped in with a leak in a tire.service dept. said they would squeeze me in. they took care of my tire and i was on the road within a hour.

Pj54

Aug 4, 2016

We really enjoyed the time we spent there, had a lot of fun. It was the quickest decision we ever made glad we did. We having a lot of fun with our new Explorer. We might have to buy another one because we both want to drive it.

Sonia Hustus

Aug 4, 2016

They are always wonderful...we have bought many vehicles from Columbia Ford! The service has also been unbelievable. .always made sure I was a happy customer....

tjripper

Aug 2, 2016

Only reason I said no was due to the pricing of the Hitch and roof racks. Feel I got totally ripped off on that 1000 dollar expenditure. I should have haggled more.

B.Bell

Aug 2, 2016

I knew the car I wanted and they worked with me to get it. I felt comfortable and everyone was welcoming. No pressure, no forcing...skilled and knowledgable individuals who got me in the car I wanted. Great experience!

john24

Aug 2, 2016

attentive sales dept., good selection of cars, clean and attractive facility, willing to deal but respectful and good Kia cars. Next cars will also be from Columbia Kia. Thanks for a good shopping experience. John/ Lillian

Laura Plus 3

Aug 2, 2016

I knew what type of car I wanted, and, as luck would have it, a car with exactly the features I was looking for was delivered shortly before we arrived. It was a perfect match. There was no pressure. It was low-key, and Andy showed a lot of patience with a difficult insurance agent when they transferred my insurance. They were kind to my children and kept them happy during the whole process of purchasing the car. They made the whole process pleasant, and for that, I am grateful.

Ana123

Aug 1, 2016

The sales associate, Matt Milici, spent a substantial amount of time with me to ensure that I left the dealership completely satisfied. The manager, Jimmy Bletsch, also worked alongside Matt to make sure that I paid a comfortable price for the car that I wanted. I am VERY happy that I am doing business with Columbia Ford.

Michael.Gallic

Aug 1, 2016

Great experience. No hassle. Comfortable environment. Found exactly what I was looking for and was out the door quickly. All employees were very friendly and helpful.

Dean1234

Jul 31, 2016

The only thing I found was their was no one on hand to wash and vacuum my car but service rep was very curtious .My car runs well and I do refer family and friends when possible .

Dawnblazin6

Jul 29, 2016

I had a very pleasant experience with Ford/Kia of Columbia .I called and explained my situation and within a a hour and a half they contacted me and I had a car . They were very helpful and patient with my circumstances I was having j would highly recommend if you need a car to go visit

CherylA

Jul 28, 2016

Everyone was very friendly and knowledgeable. They worked with me to find a vehicle that would suit my needs and my finances. Matt took me around and introduced me to everyone.

Billen

Jul 27, 2016

People were very easy to work with and very accommodating. All questions were completely answered and I'm comfortable with knowing any future concerns (if any) will be addressed and resolved. Atmosphere was relaxed and inviting. Overall experience was great.

valgreco

Jul 26, 2016

Daniel Holben was exceptional, every step of the process. He was patient and understanding of my situation and my financial limits. He listened to my needs for a new or used truck and Jimmie and Daniel worked as a team to find me the best truck to fit my needs. I would recommend to anyone looking for a new vehicle to start at Columbia Ford. This is my second vehicle with the dealership and the staff and service is always amazing. Daniel's father should be very proud of him, he raised a wonderful young man who works hard and cares from his heart in every aspect of his life. Thank You Daniel, I love my new truck, and I can't wait to take my daughter and all her stuff to UCONN this year, in one trip with my new F150.

Kpc

Jul 24, 2016

The staff in service as well as the cafe were top notch. Never once did I feel uncomfortable. My service was quick and very reasonably priced. This dealership overall is an A+

new car

Jul 22, 2016

Over all good experience. There was one flaw. There needs to be more then one person able to do the final paperwork. This way the customer doesn't have to wait for that person to come in to work

tjripper

Jul 20, 2016

The experience at this dealership was awesome and the relaxed atmosphere fantastic. Its a place you can definitely hang out all day at. The people that work there were all very hospitable and cordial. I will always recommend this dealership.

The Rands

Jul 19, 2016

Everyone went more than the extra mile to get us into what we could afford. We ended up with the vehicle we wanted at an affordable price. Our salesman, Rick Rider, was very easy to work with, and a very pleasant person. He gets 5 stars! Working with this dealership was great!

Capt Ed

Jul 19, 2016

I had my 2005 E250 van towed here after coming in and talking with Joe Berube and one of the mechanics about the problem i was having with it. I explained that the van would start and run at low idle but sputtered and bogged out when it was in gear under a load. It was also showing the code for "Fuel rail pressure sensor" they did inform me that it most likely was not a bad sensor but a fuel delivery issue. Joe told me it would be approx $120.00 to have the computer diagnostics run on it, and that would pin point the problem. I was afraid to bring it to a smaller shop figuring they would simply start changing parts until they found the problem and then I'd be on the hook for all the parts swapped. They started first thing Mon morning with the computer diagnostics. The first hour went by and I got a call informing me that "They are having problems with the communications connection to the van ????." They said they still didn't have an answer and did I want them to continue with the diagnostics into the second hour as it will now be an additional $120.00. At this point what choice do I have so I OK'ed the additional hour. The second hour goes by and no call. So i call the service dept. and spoke with Shyann. I explained what was going on, she put me on hold and went out and spoke to the service tech assigned to the job. When she came back to the phone she told me "He was going to get back on it" that he was waiting for the OK to do so, which i had already given over an hour ago. It was only 15 minutes later I got a call from Gary Steady. He let me know that it was a bad fuel pump and with my OK they could have it done and ready to go by the end of the day. I told Gary to go ahead and fix it which they did and so far no problems. To sum it up, everyone I dealt with in the service department was very nice. I was a little soured by the "Additional Hour Charge" ($120.00) on the diagnostics as it was my understanding from the get go that it would only be an hour and they would have their answer.

Catherine H

Jul 19, 2016

I totally enjoyed working with Matt Milici, he is polite and sincere in his efforts to find you the right vehicle. It was a pleasure to not have someone give up on me for months as I was trying to fit in a decision regarding a new car with lots happening in my business and personal life. Thanks to Matt & Jimmie, I am now the proud owner of a beautiful 2016 Kia Forte5.I highly recommend Matt for your next purchase or lease decision. If you like to be treated like family, then this is the dealership for you.

jean

Jul 19, 2016

beyond and above the level of service Good communication regarding an unknown problem. Very satisfied with the service department at Columbia ford. Thanks Joe for your consideration

charles york

Jul 18, 2016

Steve was very helpful from the beginning of the sale right on through the purchase of the sale. I ordered my truck and Steve always kept me informed the status of my truck and when it would be at the dealership. Once I picked up the truck, Steve contacted me to make sure I was happy with the truck and that if he could be of any further assistance. It turned out that I did need some assistance because once I got the truck home I noted one of the rims had been damage. Steve did not question the damage and advised me to bring the truck back so he could look at it. When I returned to the dealership Steve met me at the door(which is a "big" thing in my opinion) he immediately brought his Sales Manager, Jimmie Bietsch out to look at the damage. Jimmie did not question me about the damage, but apologized to me(this made me very happy) about damage, that they didn't see it before before I got the truck and that they would repair the damage which they did. I'm extremely happy with Steve in his handling of my purchase to repair of the rim.

Tam333

Jul 18, 2016

I always have any and all work done at this (my) dealership and it's been a great experience everytime! And the Thunderbird Cafe is such a awesome bonus! Their food is always so yummy!! Every person I deal with from start to finish makes each and every visit to this dealership so pleasant!

Ashley Lewis

Jul 17, 2016

I was in and out of the shop in less than 15 minutes and they had an amazing personality. Would highly recommend if your going to bring your vehicle ask for ryan Ouellette

Jacqueline Hamilton

Jul 17, 2016

Everything was excellent and they were quick this is the second vehicle that we bought here and we will always come back here if we need anything else thanks for the wonderful service

Bagger

Jul 16, 2016

I spent a couple days at a local Chevy dealer talking about a new Silverado. Although the sales guy was very nice, the sales manager was playing "the bad guy". Undervaluing my trade, playing games with the numbers and the usual BS. I was not impressed.I came back to Columbia Ford where I've purchased 8 previous trucks from John Senick. John knows me well. No drama. We took the truck I wanted for a drive and I loved it right away. Beautiful truck!The dealership did not play any games with me. They found the "right deal" for me ... telling me that a lease would work well with this truck. The numbers were spot on. The monthly payment was less than what I was paying and I got some cash back, too. John even picked up my old truck.This is why I've purchased 8 previous trucks from John and Columbia Ford. Never disappointed with the service I receive. Thanks !

barb1313

Jul 15, 2016

Went for my last oil change under service plan. Quick and efficient. Joe also talked to me about my trip I have planned with the car. Matt always remembers me also. Great staff. Love the cafe too.

Jbl4287

Jul 14, 2016

Great customer service as always! I have never had anything but a positive experience at Columbia Ford! The staff is great and the environment is very comfortable.

madhusmailbox

Jul 14, 2016

Very prompt service, courteous staff and had a wonderful experience. Its a very friendly atmosphere and you don't get a feeling as if you are a customer, they treat you as a member of their family!

Spike35

Jul 14, 2016

Brought car in for oil change. Service quickly accomplished while I waited. Filters replaced and tires inspected and rotated.. Also inspected were fluids, wipers, battery, brakes, systems, and components. Very thorough.

ccrawford

Jul 12, 2016

Wayne and his staff at the collision center were excellent to deal with and the quality of the repair was perfect. I could not have been happier with the experience.

Donna Crandall

Jul 10, 2016

Columbia Ford was a dream to deal with in all areas. Everyone was friendly, helpful and courteous and went above and beyond to make this experience a positive one. From Tony Mauro, Jimmie Bletsch, Jake (in finance) to all the other staff I came in contact with, I couldn't be more pleased and satisfied! I was introduced to all departments (all were friendly), was kept well hydrated with bottled water, was entertained in my conversations with all of the above gentlemen, I particularly enjoyed my conversation with Jake, we shared several laughs together!! Overall the best car buying experience I have ever had!!

Andrea27

Jul 9, 2016

I recently purchased a used vehicle from this dealership and it was a fantastic experience all around. Jimmie and Rick are wonderful people and they were very easy to get along with. I did not feel pressured at all and they addressed any concerns I had about the vehicle. I highly recommend this dealer to anyone looking for a new or used vehicle. I do not normally write reviews, but their customer service was so outstanding and I had such a great experience that I wanted everyone to know! I am so glad that I chose Columbia Ford Kia for the purchase of my truck and I would definitely go back for my next vehicle purchase.

Andrea27

Jul 9, 2016

I recently purchased a used vehicle from this dealership and it was a fantastic experience all around. Jimmie and Rick are wonderful people and they were very easy to get along with. I did not feel pressured at all and they addressed any concerns I had about the vehicle. I highly recommend this dealer to anyone looking for a new or used vehicle. I do not normally write reviews, but their customer service was so outstanding and I had such a great experience that I wanted everyone to know! I am so glad that I chose Columbia Ford Kia for the purchase of my truck and I would definitely go back for my next vehicle purchase.

JWTractor

Jul 7, 2016

The best dealership around! Great service and extremely helpful. Will definitely continue to buy vehicles from them in the future and recommend everyone i know to shop there.

JAVMansfield

Jul 6, 2016

We have bought several cars from Columbia Ford. It is always a great experience! The staff is friendly and inviting. No pressure sales and honest answers to questions. This is our fourth car and we would buy another from them.

Ford 150

Jul 4, 2016

1.Consistent level of service. 2. Even when extremely busy was able to repair a problem with vehicle on same day. Very appreciative of that.

fordgirl24

Jul 1, 2016

Always a pleasure to go get work done at Columbia Ford. Everyone is always friendly and has a smile on their face. My heat shield became loose and started rattling. They fixed it in a timely manner and is reasonably priced.

meghanmarie623

Jul 1, 2016

Honestly, I typically do not write reviews. However, these guys deserve one! Excellent service with great attitudes! As soon as we walked in we were greeted with a bottle of water and helped right away. They earned a lifetime customer :)

Scrappydoo1!

Jun 29, 2016

I was very pleased with the service that I received. I have 4 free oil changes included in the purchase of my car. I arrived early for the appointment. My appointment was at 0800. I was on my way home by that time.

Tvernon18

Jun 29, 2016

It was quick and great service. The professionals I spoke with were very informative and helped me find the right vehicle at the right price.

Dorie1957

Jun 28, 2016

We haven't been through the qualifying process in 20 years, after going through divorces and starting over credit wise , we were. Made to feel at ease with John and not embarrassed if we had not qualified, but we did and he and Jimmy were as excited as we were ! My daughter and another friend are looking for cars, I would send them to John Sesnick before anyone else!!

Blain President/ Director TLA

Jun 26, 2016

As an owner of a local Company where we have several autos in our fleet, I finally came across a Ford Dealership that was truely on the up and up with us. The facility itself is a piece of art, and enjoyed taking ourselves on a short tour. Introduction to Jake G who lead us to our assigned Sales Rep Steve M. Steve is a no preasure, well experienced Sales Associate with tons of experience, not only with dealing with potential customers, but with the products he is offering for sale. The experience was smooth, realatively quick, and accurate. In the future, we would not hessiate to make a return trip for our next purchase .. Thanks Blain Kukevitch President Turning Leaf Agency, Corp.

Ckelly817

Jun 26, 2016

Made purchasing my first car fun and exciting. Jimmie and Matt made my time very well spent and used every option possible to get me the best deal for my car.

elizabeth fahey

Jun 25, 2016

The whole staff was helpful and friendly. The work hard to get you behind the right car for you. John Senick spent all day with me and treated me like family.

Howpat

Jun 25, 2016

I found sales staff, leasing staff and credit department to be very friendly and able to answer all my questions. I have been a customer of this dealership and will continue to go there for my future vehicles. I found the car that was a perfect fit for me and at the price I was able to pay. I would recommend, Steve Paulsen as a great salesman, Eric Gates as a perfect lease salesman and Jake Gurzler as the best finance person, both very friendly, knowledgeable and efficient to get all the paper work done in a timely manner. I have also used the service department for all my previous vehicles. They were fast and efficient. I would recommend this dealership as a go to dealership..

Kacbab7

Jun 25, 2016

I brought my vehicle in for some upgrades and 2 hours later it was completed!

bstave

Jun 24, 2016

Have been a customer of Columbia Ford for three decades. Just purchased a Ford Edge. Excellent experience with the sales person, John Senick,, who sold me my prior Taurus. Service always has been of the same quality, and waiting area is most comfortable. However, I was disappointed when an additional car key would not be supplied gratis.

HSten10

Jun 23, 2016

The sales staff at Columbia Ford Kia really made my experience a quick and painless one. I feel all of my questions were answered and they made me feel welcome from the moment I walked in the door. I will be recommending them to others in the future.

Jbeut

Jun 23, 2016

I made an appointment, they got me in that day. Oil change went quickly. I barely had time to walk around the showroom.I will return in the future.

persistant

Jun 22, 2016

Salesman was very helpful and I never felt pressured during my purchase. It was a pleasure and I would recommend the salesman for anyone interested in a new vehicle.

Bstrand895

Jun 21, 2016

Thought the process was very smooth and easy working with Columbia ford. I was able to drive the car off the lot the same day. Staff was knowledgable and didn't add any pressure to the buyer. Handled all the paperwork quickly and explained everything clearly.

John P.Sullivan

Jun 20, 2016

I've been bringing my 2008 Ford Fusion to Columbia Ford for all of my service work since 2009. They have always been friendly, professional and provided a great value at a fair price. Everyone I encounter in the Service Department has been top-notch and extremely helpful!

Afrietas

Jun 19, 2016

This dealership was by FAR the best! Andy and Jimmy were great! I got to the dealership 10 minutes before closing, they were kind and didn't rush me at all. The entire process was excellent! I was there for a total of MAYBE 2 hours and walked out with the car I wanted. I will not shop anywhere else! I drove from MA, and would definitely come back when we are in the market for another vehicle! Thank you to everyone involved, you guys are THE BEST!

If8gc65d

Jun 15, 2016

Always receive great friendly service. Also enjoy having the shuttle service when needed. The cafe is great too and not typical for a dealership to have

William Hernandez

Jun 15, 2016

Great people did all they could to make me feel comfortable when shopping for cars that's so stressful. Relax setting attentive customer service. Best place seen.

sstarr1993

Jun 13, 2016

I just bought a 2009 Ford Fusion at this dealership. I dealt with Matt and he has to be one of best salesman in this area. He told me all about the car from the outside to the in & was very friendly and personable. The test drive experience was awesome and the deal was great.Definitely recommend checking this place out if you haven't already. It's insanely nice & everyone is super friendly.

jkischell

Jun 13, 2016

I actually enjoy taking my car in for service. The team is so pleasant to work with. They are courteous, professional and knowledgeable. The cafe is a great addition to the service experience!

Marty4636

Jun 11, 2016

I had an appointment for a tire change. Shortly after I sat in the waiting room, I was told there was a delay with the tire machine. I chose to stay, and while I was reading, Rachael gave me a voucher for a free meal. I thought that was above and beyond what I expected. In spite of the warning, I was out of there in 1 1/2 hours, and completely happy with the service.

Nanab7

Jun 11, 2016

I have always been very satisfied with the care and service that Columbia for provides. I've been a customer for over 20 years and recommend this dealership whenever possible.The only complaint I have this visit is, I was waiting for my car and it took longer than usual because there were a couple of recalls. No problem there! However in sitting in the waiting area, the television was on and the music was extremely loud. There was so,e breaking news that was important and it couldn't be heard. My suggestion: turn the music down in that area - too much competition!Just know that you are the best!

Mo Farrelly

Jun 10, 2016

Ha~ha! Everything went so smoothly. It was dang near magical! I showed up with my son to buy his 1st car, and ended up buying one for myself also. Best reps there, Tim Bassett, Rick , and of course Copperfield himself Eric Gates (he works the magic...hush!). Please please PLEASE, if you are looking for a great vehicle with a great deal, spend an hour in the Columbia dealership(which is beautiful in its own right), they keep you well hydrated, offer free coffee, and are just hometown guys like you and me. Well, except I'm a girl... you know what I mean!

tdsham

Jun 10, 2016

They are excellent at explaining the problem and make recommendations about the repairs needed. We were told what to expect and how much it would cost. They were spot on.

Lori

Jun 9, 2016

Waiting area was very relaxing. Staff greeted me with a smile and were very friendly. The man also told me how long it would take so I knew what to expect, which was very nice!

iaofjea89

Jun 7, 2016

Previously bought a Ford from Columbia and came back for my next vehicle purchase. Walked out with a car I love for a decent price. Happy with the overall process.

Disgruntled

Jun 6, 2016

When I called to make this service appointment I was told that this "We Owe" visit included tire rotation. When I brought the car in the morning of June 1 I requested verification that this visit included tire rotation. I was told that it did. When I reviewed the documentation of the service provided there was no indication that the tires had been rotated - only that tread depth, wear pattern/damage, and pressure had been checked. I would have paid for the rotation if I knew this service was not going to be provided. If the tires were, in fact, rotated, I will change the answers to this survey.

tcun83

Jun 6, 2016

Couldn't have asked for a better dealership trip. Went to Columbia ford not sure if I was even going to purchase a vehicle. Decided to look at a 2015 Nissan Altima..John had the car brought over from Gates GMC that same day. From test driving the car on Thursday..to driving it home Saturday morning! Transfers plates and all. This is my second vehicle purchased through Columbia and won't be my last!

Wrd1959

Jun 5, 2016

Brought my truck in for a belt replacement and oil change,belt was diagnosed during previous oil lube service along with a brake job that was recommended, I decided to wait for this next oil change to make repairs due to cost of labor and parts,mainly labor.when I made the appointment I asked to have the oil and lube done along with the belt that had been previously diagnosed,the brake job was done at a local repair facility far less then your price quote at previous visit with your service department,using the best rotors and pads that I could buy. I asked Joe Berube the price of the belt that would be required as I could not remember the original quote,he gave me a price which I suspected was much more than I was originally told,I waited to get home to verify this, I was correct in my suspicion.I called Joe and asked him again the price of the belt in question,he put me on hold and checked with parts,came back to me and the price of the belt was almost 40.00 less,a high estimate is as bad if not worse than a low estimate,i. E.my brake job.During this service being performed,Iasked to have my A.C. checked as there was no cool air coming from dash,thinking it may just need a freon charge,much to my disappointment and shock,Joe as a matter of fact told me that the tech found that a blend air door was not functioning properly and was the reason for A.C. not working,Was told it was at least a 2000.00 dollor labor repair,and that I should replace all the blend air door motors while they were doing repair since they were right there anyways,this I knew was not a necessity,leading me to suspect the tech is not sure of which one it might be,so let's just replace all ,I did not receive a estimate of these parts costs,but with 15 years as a parts man and parts manager I can guess.So in my mind I was probably looking at a 3000.00 or more A.C. repair. I really had the feeling that Joe was shooting estimate cost from the hip.As I have not had the time to bring my truck elsewhere for a estimate for this repair, I doubt if I will be told to replace 4 or 5 blend air door motors but I will soon be bringing the truck to another facility for another estimate.There was a 3rd issue concerning a engine light that was on when I brought the truck in and still on when I picked up the truck,but I don't feel like getting into it at this time.This was not my first time in your service department, I have bought vehicles from Colombia Ford in the past,but with all your frills that Colombia Ford has to offer I can say that I will no longer be a customer. Wayne Doyle.

F150'guy

Jun 5, 2016

Received an E-reminder of 30K check on 4 x 4 Pickup. Called for appointment. Initially told I needed transmission flush, cabin filter replacement, oil change, tire rotation, engine air filter and safety check (~$460). Checked owners manual and no transmission flush required. Called another dealer AND there is no cabin filter in my vehicle. Took advantage of a front end alignment, tire balance and rotation special at local TIRE store, replaced my own engine air filter and thus when I got there only needed an oil change & safety check. Out of there for <$45.Mistake reading requirements? Overselling of services? Bottom line - trust but verify.

james123

Jun 5, 2016

As always this was a fine experience, everyone very accomodating and professional, even gave me a car wash upon request. Also really liked the cafe.

joan keefe

Jun 5, 2016

, CAR WAS BROUGHT IN FOR 50.000 MI. SERVICE AND EXCHANGE WINTER TIRES TO SUMMER TIRES. ASKED THE RECEPTIONIST TO LET ME KNOW IF I NEED TO REPLACE THE TIRES I BROUGHT IN. 2 HRS LATER SHE TOLD ME CAR WAS DONE, I STATED NO NEW TIRES? SHE SAID THEY WERE OK WILL LAST FOR ONE MORE SEASON. LEFT FOR HOME, GOT 1 MI. AND I HAD A FLAT TIRE. CAME BACK TO DEALER, CAR WAS BROUGHT IN. THE EXPLANATION FOR THE FLAT WAS VERY VAGUE. IT TOOK 2 HRS TO PUT ON 2 NEW REAR TIRES. I ASKED WHEN THE CAR MAY BE DONE, SHE TOLD ME THE TIRE MACHINE WAS TIED UP WILL BE READY IN 10 MIN. I HAVE TO THINK I WAS PUT ON THE BACK BURNER. NOW I HAVE 2 NEW TIRES AND OLD ONES ON FRONT, I ASKED IF THAT WAS OK FOR ALL WHEEL DRIVE SHE SAID YES. I HAVE SINCE HEARD OTHERWISE AND WILL BE IN CONTACT WITH YOU. NOT SURE WHY THE SERVICE WAS LESS THAN SATISFACTORY, ITS TOO BAD.

Yankees3

Jun 4, 2016

Excellent sales people. Very polite. they helped me greatly with financing. Beautiful building, very clean and everyone was very nice. Large selection. I appreciate all their help.

zlotto

Jun 4, 2016

The above review says it all. Service people were very good and helpful, could not have asked for better service. Thank everyone involved for a job well done. Also thank you for the service in giving me a ride to from home.

Klp2008

Jun 2, 2016

Thank you for the amazing job you did on my terrain and making it look just like new! You made the whole experience a positive one and you did a phenomenal job!

Mrimom63

Jun 1, 2016

The sales department is great! Especially Tony Mauro!! Great experience from start to finish! This our second car with Columbia Ford and Tony Mauro! Loved my Edge. Now I love my new Escape!

Jason B

May 31, 2016

The job that was done on my Ford flex bumper was awesome. It actually looked better than the original bumper did prior to my accident, at least thats my perception. The staff are very knowledgable and stayed in communication every step of the way with me. They delivered my vehicle within the expected time frame. They arranged for me to have a rental during the time. Enterprise was there when I came in to drop my vehicle off. The process was seamless and staff there were great. It was a very welcoming site when I arrived there as I recognized most of the staff from 13 years prior when I had a major accident. They did a fabulious job then with my vehicle and did NOT disapoint me with their work this time around. The fact that the staff has been there for so many years, I feel as a customer, Gates and Columbia Ford take care of their employees and in turn they are top knotch with thier customer service and delivering on expectations. Cudos and Thank you for a great experience.

sharkey1

May 31, 2016

The entire staff that worked with us on this car buying experience was perfect. They matched me with the perfect fit for my budget, needs, and taste. It was a different experience working with the staff. They all wanted to make sure we were happy and satisfied. The price was right but the people made it a remarkable experience. I wish everyone could have the experience we had while buying our car.

Formerfordlover

May 30, 2016

Very satisfied with this service department! They go out of their way to handle difficult situations. I also like that they take the time to listen and provide 1:1 contact with the technician doing the work.

Larry G

May 28, 2016

Columbia Ford was ready to make a reasonable efficient deal. They were expecting me, and ready to show me what I was interested in upon arrival.

Happy customer

May 27, 2016

John Senick is a wonderful salesman, he listens to what your needs are and we have bought multiple vehicles from him- we highly recommend John for your vehicle purchase!

steph023

May 27, 2016

I have only gone for oil changes but they have always been quick and do a good job. I would probably use this dealership for our next car purchase.

bobcat

May 26, 2016

Columbia Ford is a clean, modern dealership and the staff I worked with were cordial and professional. Salesman thoroughly explained the features of the F-150 and provided an informational test drive. Initial pricing was competitive and they did what they needed to do to close the deal.

runner123

May 26, 2016

Great service, on time ,with many reminders by email and the dealership is beautiful. Lots to do while waiting for your car.Would recommend to others

Jpaturzo

May 25, 2016

Columbia did an excellent job replacing a faulty AC control module in my Fiesta ST. The troubleshooting they did on the system was spot on, considering it was an intermittent problem. Interior was pristine after job completion.

Organguy

May 25, 2016

"World Class" came to mind upon my findings and dealings with the folks at Columbia Ford. My recent vehicle purchase experience here has been my best yet. Thank you kindly, Rob C. of Andrews Organ Service

Cheri26

May 23, 2016

You made this a very enjoyable transaction and really listened to our needs. You facility is beautiful! Toni Mauro, Eric Gates and Jake Gurzler thank you.

norstrom55

May 21, 2016

Bought a Kia Optima last year. And just got a Rio last week. Great car's and brand. Columbia Kia has the best prices and people. Service is outstanding ! You will defiantly will never get thirsty their.

Sundaze - FGL

May 19, 2016

Once again Bobby from the service department made it easy to cruise on in and out for my routine maintenance service. Paul was my mechanic and it was a nice touch seeing a thank you on the oil change sticker from him.

Tin Lizzy

May 19, 2016

John Senick took the time and had the patience to answer all my questions no matter how inane they were because I was a nervous wreck buying a new car. My older car was totaled early one morning as it was parked in front of my condo so I was making an unexpected purchase and totally unprepared to do that. Originally John was instrumental in getting me to try the Service Center there for the regular maintenance of my older car - and I appreciated the time they took with me in explaining the work being done to my car. It was worth the 30 minute drive even though there is a Ford dealership 5 minutes from my home. John made my purchase as stressfree as possible and he took the time to sit in the car and go over all the 'bells and whistles' the car offered. Eric took the time to go over the financing aspects of it and answered all of my questions about that too.It was just a good all around experience that I went thru - and I wouldn't hesitate to buy another car from John Senick or to refer my family or friends to him.

Christine125

May 18, 2016

We went in with what we thought was an impossible situation. We have a baby coming in a couple months and had an impractical F250. We told them our financial situation without a specific car in mind and Matt went above and beyond and got us into a 2015 Optima, perfect family car that's safe, reliable and has plenty of room for all the things a baby requires as well as getting us out of a car we had a lot of negative equity in without having that negative money following up forever! These guys were great, I was apprehensive about car shopping because I've had quite a few bad experiences but I would recommend them to anyone and in fact already have to quite a few people! Thanks so much Matt!!!

Danielle123

May 18, 2016

I walked in knowing what I wanted to spend on a monthly payment and how much I wanted for my trade. They worked with me and got me into a beautiful car with more then I could imagine being able to afford. They were very accommodating, they even picked the vehicle up at my house to register it after getting the title for my trade in. Matt was great to work with, funny, informative and very professional at the same time! Matt, Jimmie and Jake made the car buying experience easy! I have already told so many people about my experience, I found my new dealership!

Nicks Silver Bullet

May 18, 2016

From a very satisfied customer, my new Mustang GT is absolutely beautiful, and with the team at Columbia Ford I couldn't be happier!! Jake and John were professional in every aspect of my visit from the trades to the purchase my experience was a delight, this dealership sets the industry standard for all of your car buying needs.

Peter & Sharon Chepeleff

May 18, 2016

My wife and I were shopping around for a new 2015 Ford Edge....Columbia Ford had exactly what we were looking for. Andy our Sales person was absolutely great as well as Jimmy the dealer manager. John another sales manager also was great.... I have never been to a better dealer.....I WOULD HIGHLY RECOMMEND THIS DEALERSHIP.

lobster1

May 16, 2016

I was treated very well by all. The service was great. I have always had my cars repaired there and have been satisfied and that is why I bought my new car there.

Pappy249

May 16, 2016

The people are courteous and friendly. The wait time is very minimal. I would recommend my friends to buy a vehicle there and use there service department

Lulu

May 15, 2016

We brought our 2015 Dodge Grand Caravan for a radiator repair and a couple of weeks later had an overheating issue. We dropped it off without an appointment on Saturday and got it back on Wednesday. I'm not sure how long it should have taken, but thankfully it ended up only being a bad cap and an air bubble. I understand that it needed to sit overnight to verify the bubble, so maybe the time it took was okay. There was no charge which always makes me happy. I really like the service team, they are always pleasant and I see how they try to keep the customers happy.

Shellbell

May 12, 2016

Had a great experience. All the staff is very friendly. They work really hard to make things work and will do what they can. I will definitely refer friends and family.

garner7669

May 11, 2016

Everyone was very nice - explained things in a clear manner.Enjoyed my visit and my tour of the dealership.I drove the car and really liked the way it handled.

King ranch

May 11, 2016

John is top notch. Inside of the dealership is a very pleasant place to be, very clean. My son enjoyed the cookies. Would recommend John to all my friends.

lizeenj

May 11, 2016

There is nothing negative about my experience with Columbia Ford. My sales rep Ed Carpenter help me choose the right vehicle for all of my wants and needs.

Happpy Customer

May 9, 2016

I have personally bought 3 vehicles from Columbia Ford . Steve Murphy was my salesman each time . Great guy , never pressured me , listened to my wishes and worked for me to get the best deal possible . I feel that I'm a very good judge of character . Steve is an honest guy and I believe he truly cares about the customer . I really appreciate a no nonsense experience .

replank

May 7, 2016

My 2016 Kia Sorento had the 15000 mile service done at Columbia Ford the other day and it was as smooth as silk. the service adviser was pleasant and the car was in and out in 45 minutes. Thank you.

2016sorento

May 6, 2016

This was my first visit to Columbia Kia. My Sorento was due for its first oil change/service and I was dreading bringing it in, fearing the usual "up-sell" techniques of most dealerships and service centers as well as inflated prices. I was pleasantly surprised to find such friendly, honest and helpful service in such a wonderful service center. Bobby greeted me right away, listened to everything I had to say and made me feel comfortable and welcome. And when I checked out there was no attempt to sell me anything extra, or scare me into buying more service than I needed. And I felt the prices were reasonable, and Bobby even noted that there are often coupons available online for my next visit. The dealership/service center is the nicest one I've ever encountered with all their amenities! A cafe! Clean, gorgeous bathrooms! A koi pond and play area! Next time I won't need to arrange for a babysitter when I bring my car in! Comfortable, lovely waiting area. Dare I say I'm actually looking forward to my next service appointment? I wouldn't go anywhere else. I wish I had leased my Kia there instead of the awful dealership that I did.Can't say enough good things about Columbia Ford Kia. Highly recommend!

Teri M

May 5, 2016

I'm a repeat customer of Columbia Ford Kia. I bought my 2014 Escape here two years ago and was so I impressed I came back here last week to see if I could trade in my old Escape for a brand new one. They were able to pay off my old loan and get me into a 2016 Escape for almost the same price! The sales and service are great; and Thunderbird Cafe has delicious food!!

Grain

May 3, 2016

Columbia ford Lincoln Kia is a top notch dealership. And the employees there are very curtious and great at there jobs. They make you feel relaxed the whole time there..I want to give a special thanks to Tony and Chris. I look forward to doing business with them in the future.

jamison52

May 2, 2016

Great job by the service team.. looks like there was never a dent in the bed of the truck. The painter Eddie also did an outstanding job..

Scrappydoo1!

May 2, 2016

I had a great experience today when I purchased a 2016 Explorer. My sales rep was Ed Carpenter He was friendly and down to earth. Not a pushy sales person at all. Everyone at the dealership was great. They were friendly.

camey

Apr 30, 2016

Love my new car!! Got a great price. everyone is hospitable and friendly at the dealership the showroom is impeccable. Eric gates and Steve Paulsen were both awesome Steve spent a lot of time showing me cars and the features of my new car and Eric accomodated all my needs with the pricing and answered all my questions. this is the third kia I have purchased here I recommend highly

Caisuter

Apr 28, 2016

Always friendly and informative. Thorough and timely. Had to adjust what I was having done due to budgeting, and they had no trouble helping me schedule that. Lovely cafe to wait in with good food and complimentary coffee with service.

Kristina210

Apr 28, 2016

Very professional, He met all my expectations. Had a quick issue with my used car tire. (My fault) and he took care of it right away no questions asked. He even let my daughter feed the koi fish and treated us to lunch! Will definitely be coming back.

javalover

Apr 27, 2016

We knew exactly what we wanted in a car and had shopped around. Due to the great location of this dealership, we figured we'd give them a call and see if they wanted to make a deal. Our salesman answered all of our questions and didn't waste our time. He even drove the car to our house so we could see it in person due to a tight schedule we had that day. The credit application was completed on line, which was a great time saver and the physical paperwork signage was done very efficiently at the dealership where everyone was very pleasant and helpful. It was probably the best car buying experience I've ever had.

EMILYP

Apr 26, 2016

First time buying a car. Very easy car buying experience. Appreciated the low pressure and friendly atmosphere. The free service for 2 years is also definitely a plus

jtk

Apr 26, 2016

My last purchase from this dealer is what made me come back for this purchase. The entire staff is extremely friendly and professional. They do not pressure the customers and are always available to answer any and all questions. This dealer makes the car buying process enjoyable.

cmarchand315

Apr 24, 2016

That guy Caleb Marchand needs a $50 dollar/hour raise for the amazing work he does - I would go as far as to say he is the most talented and dedicated employee in the world.

fchaison

Apr 24, 2016

Traded in two older cars to get a new 2016 Escape. Service was great, found the car I wanted in minutes, they had it on the lot. No surprises during negotiations, very satisfied.

Alicja D

Apr 23, 2016

We are very pleased and happy with our truck. The car buying experience was nice and easy. This is one dealership that is not pushy or rude when it comes to buying a car. It was well worth the drive .John Senick you are a great salesman with awesome personality . We are very happy that we had you as our salesman and highly recommended you to everyone else. Eric P. Gates thank you for everything you did a fantastic job.

JLBoxer

Apr 23, 2016

Brought my car in for service/maintenance and a factory recall. All work was finished in a timely matter. During work performed it was discovered the rear shocks where leaking, still safe but would need replacement soon along with a leaking valve cover gasket. This was discussed over the phone when found and again when picking up the car. All my questions where answered concerning these two items and will be repaired at a later date. Again all around good experience.

JZ

Apr 23, 2016

I brought in my husbands Kia Sportage for its scheduled oil change and I was in and out in under 45 min. While waiting there are some great comfy chairs to sit in and relax. Thank you!

ashen

Apr 21, 2016

The experience was wonderful. Matt was so helpful and the rest of the staff was very courteous. The process was easy. Could not be more pleased with the dealership and my new vehicle.

Bob

Apr 19, 2016

All people I worked with especially salesman Tony Mauro, and even those just passing by were very helpful and courteous. The dealership is also very nice and unique in it's style and helps to make the experience more relaxing. I have not had service done at this dealership yet, but will surely make use of the included free oil changes and tire rotations.

ford escape

Apr 19, 2016

The overall effort that was put into making a deal that was manageable for not only the dealership but more importantly us was outstanding. All very professional and we felt that even though selling a vehicle is the objective of the dealership, we felt as though they truly wanted to accommodate us and make us feel very comfortable with the deal. Great effort and handling of the entire project.

Joshb1973

Apr 19, 2016

The salesman Steve made sure I understood everything and was very pleasant to work with. He made all appoints magenta for servicing and made sure I was happy with all that took place.

Gone Fishing

Apr 18, 2016

My salesman Steve was very understanding of my situation, being I was in an accident. Held the truck for me until insurance check comes in.

Henry

Apr 18, 2016

I was due for an oil change and have been too busy to get one scheduled. I decided to just stop in without an appointment to see if I could get and oil change and maintenance inspection. I was so pleased Rachel set me up and had the car in the shop within minutes. I was in and out in no time. Very pleasant atmosphere and great staff.

MCDsecond

Apr 18, 2016

Oil Change, Full Fluid Check, Tire Rotation, 70k Mile Maintenance, Even Spark Plugs, good price and done in half the time they expected. Got my car all set and still made it to work for a reasonable time!Love these guys- always impressive.

pauljosephre

Apr 18, 2016

When I bring in an $1800 factory warranty job and service wants to charge me $ 500 to replace a $20 mirror that is still operable that to me is criminal

Hirt

Apr 17, 2016

Purchased 1999 New Ford Super Duty plus 2009 F150 Crew cab 4X4 and a 2012 Super Duty Awesome sales staff, Service department and Parts Department with former Parts Manager Art Hirtle and current Parts manager Joseph Brochu.

Don

Apr 16, 2016

Convenient, comfortable, courteous, and completely satisfying. I am totally satisfied, to date, with all of my service experiences over the three plus years I have been coming to your dealership.

Josh

Apr 16, 2016

I was here for my first oil change, when I arrived there was a woman at the desk but she didn't actually start my paperwork until I was waiting for about 7 mins. I don't think she worked in service, but no service dept employees were around. My oil change was scheduled for 515 and I didn't leave until after 6, which is too long to wait for a simple service. Finally, the Ford website and my truck's internal tracking both say the oil change interval is 10,000 miles; however the technician have me a sticker stating the interval is 5000. In fairness I didn't notice the sticker until I got home and didn't get to ask the service writer. I'm not sure which is correct. Those negatives aside, the staff was very polite and professional and the shop and service area were very clean and comfortable. By fast the nicest waiting area I've been in.

KathyB

Apr 16, 2016

I called that morning and was able to get an appointment for an oil change that afternoon! I sat comfortably in the waiting area and watched tv!

MaryR103

Apr 16, 2016

As always from the time I made the appointment, to the time I arrived, had the car serviced and picked it up everything was top of the line service. Rachel kept me in the loop from the beginning to the end. When they discovered a needed fix beyond the normal service, to the left rear bearing, they completed the repair in record time so I could take my road trip. I so appreciate the customer service!! And they provide a ride to and from my home or work!!! Many thanks!!!

speed

Apr 16, 2016

oil change and 50,000 mile service work performed great service information on what was to be done good information on tire wear great service work THANK:S

Jim

Apr 15, 2016

Always a pleasure to have my work done at Columbia Ford. It's always prompt and correct. It is worth the 25 mile drive for service at Columbia Ford. My car has 215000 miles and I have never missed a service milestone. Every drop of oil and every service was done at Columbia Ford (a lot of breakfasts and lunches at the T-Bird Cafe).

ed23

Apr 14, 2016

Overall, I was satisfied with the service. I thought that when they were going to detail the outside of the vehicle, they would have cleaned the windows too. The service staff were helpful and the service employee was great.

PLR1948

Apr 14, 2016

They knew I was coming, they quickly managed to find me in the system, they indicated they would find me in the cafe when the car was done. They did. The car was going and ready for me to pick up easily right outside the door. I would have appreciated being told that free coffee was available in the cafe. I was not sure so tried to pay and the gal in the cafe told me I did not need to pay for coffee.

ECS4

Apr 11, 2016

I found a great car at a fair price. My sales rep was very personable and helpful. Everyone I met was eager to make sure I was happy with my new-to-me car and willing to solve problems or concerns--which there really weren't any. I would certainly go back to this dealership again.

Vamsi

Apr 10, 2016

I found a car which was priced within my budget at this dealership and was even more delighted with the service of the staff at this dealership.

Wilkening6817

Apr 10, 2016

Went to Columbia Ford after returning from a three month trip on the road. They were able to accommodate my scheduled time and day I needed to get my service done. I arrived early, was greeted quickly with a friendly smile and warm hello. We reviewed what was going to be done, signed the required paperwork, was told about the free coffee in the Thunderbird Grill, and asked to have a seat and they would come and find me in about an hour. An hour give or take, and two cups of coffee later, my representative came and found me. We went over what had been done, recommendations of the technician, and collecting of payment, I was asked if I wanted to make a future appointment, wanted to receive an email or text message reminder, handed my paperwork, which was stapled together, and wished a good day. This is the way service is supposed to be.

top down

Apr 9, 2016

The staff has great communication skills and customer service is part of their DNA.My experience, they resolved a bump in the road with what Ford would cover under warranty with in hours. Thanks

NewKIAFan

Apr 8, 2016

I have had nothing but positive experiences dealing the the Sales and Service departments at Columbia KIA. Everyone has been very professional, very courteous and all my interactions were handled in a very timely manner. I loved the KIA Forte I had leased, and have recently upgraded to a KIA Sportage. I am looking forward to a long term relationship with Columbia KIA!

guinn84

Apr 7, 2016

service manager is excellent, always willing to do what he can to help. they took me in with no wait service manager bobby is the one i would like to see everytime

Anne

Apr 4, 2016

Excellent service. Traded in one car for another, a lease this time. Steve was terrific. Very patient answering all of my questions. Not the least bit pushy. He made the experience as easy as it could possibly be.Will definitely recommend this dealership.Anne

Jon

Apr 4, 2016

Friendly knowledgeable staff. They made trading my car and buying my first new car extremely easy. They did a good job contacting me while i was researching new cars. Highly recommend Columbia Ford. Matt's the man!

F150Fan

Apr 3, 2016

We've bought new cars from Columbia Ford before, and it's generally our first stop when we're shopping. Our salesman let us bring the vehicle home for an extended test drive so we could make sure it suited everyone in our family. The discount was better than I expected after looking at online car sites, and they were able to match our credit union's financing, which streamlined the paperwork. The staff were all low pressure and the actual physical dealership looks great, with the most comfortable waiting area around.

JLBoxer

Apr 3, 2016

Positive experience..everything was explained on what was going to be done and what will need to be done in the future. Wait time was okay with the car finished on time.

frizzellc

Apr 2, 2016

Staff was pleasant and service was quick and efficient. The complimentary coffee and comfortable waiting area that included a diner also made for a pleasant waiting experience.

Boatznhowz

Mar 30, 2016

I am giving the highest rating after the purchase of my new vehicle. I had the pleasure of working with an experienced and personable sales team! There never was any pressure to buy and always respect for my car buying decisions. The support and service that was shown made buying a new car so easy and fun. The whole team had me laughing and feeling really happy and safe to ask any questions that came to mind! Andy, Eric, and Jake were top notch and amazing!!

FocusSE

Mar 29, 2016

Appointment was for an issue I had before. It was taken care of quicker than I expected and they stood by their previous work which did not cost me anything.

KLA

Mar 29, 2016

We all go into a dealership thinking we're going to be surrounded by sales people and they'll push me into anything just to make a sale. NOT HERE! They listened to the research I had already done why I was set on the vehicle I was. They also understood when I wanted to do more research. Without any hassle I walked out the door. This dealership can do that because the product speaks for itself. I knew what I wanted and if I wanted it I'd come back for it and they knew that too. I came back an hour or so later and picked it up the same day. I highly recommend Matt. The whole team was great to talk with throughout the experience.

clayton brown

Mar 28, 2016

Brought my wife's car (which we happen to buy there also) for a recall on a Thursday, which has extended hours in the Service Dept. Initially told it could be done by the end of the day because I needed to wait for it. Within a half hour I was told it most likely could be done but was it possible to leave it in case something unexpected was found.I was given a ride home, which was 3 towns away, and was called to say my car was done before noon the next day.Great experience and I will mostly have any future work done by Columbia

David Karam

Mar 28, 2016

My first contact with the dealer was through email & Jimmie was very helpful. The facility is very nice. I was shown a few vehicles by John. He was very helpful, down to earth and made us feel comfortable. All i was looking for was a fair deal & John provided that for us. Eric in finance was awesome. He showed us a few options & made the signing a breeze. That is above and beyond in my opinion. Even people we didn't deal with treated us nice. We live an hour away and I would go back again in the future. I highly recommend Columbia to anyone looking for a vehicle. Stop in. You'll be glad you did.

Heyallyn

Mar 28, 2016

All my questions were answered professionally and promptly. Ralph was knowledgable and helpful. He was also patient on the phone and got back to me promptly.

Lidija2

Mar 28, 2016

My experience at Columbia Ford was very pleasant and satisfying. Matt Milici was able to get me the car that I needed and could afford per our conversation. He is a very friendly and knowledgeable person. He made sure that all of our questions were answered and we had every thing that he had promised. I would recommend Matt and Columbia Ford to my friends in the future.

Jbeut

Mar 27, 2016

Great service. Quick. I couldn't ask for more. Waiting area was very nice and the periodicals were current. Team was nice, fast and professional.

Jbl4287

Mar 27, 2016

As always, I received excellent customer service at Columbia Ford. That is why I always keep coming back! Bobby helped me out with getting my service and was very helpful as always.

Fred Watts

Mar 26, 2016

I had found the truck I wanted. It was absolutely perfect for my needs. I had financing in hand when I went to speak with Steve Murphy. He could see that I was enthusiastic about this vehicle. But instead of ramming the sale through he, and the Columbia team took the time and found a better financing package for me. Steve was very good to work with. He was upfront and honest and if he didn't know an answer he said so and found the answer quickly.I was also impressed with the dealership itself. Very clean and nicely appointed. But the most impressive thing to me was that members of the Columbia team that I hadn't even talked to greeted me by name when I walked through the door after my first visit.As far as I'm concerned, I'm a customer for life.

chrrbddy

Mar 24, 2016

Great people to deal with. No high pressure just down to earth representatives . I will surely return to this dealership for my next purchase. I will tell all my friends to visit Columbia Ford before they buy a car any place else.

fts2016

Mar 23, 2016

I needed to replace a car lost in a snow storm. This was my first time buying a car on my own. I anticipated a thoroughly miserable experience. That Columbia Ford was the right choice became clear after shopping just two vendors. I experienced none of the anticipated manipulation or pressure here. My needs were thoughtfully considered. Reasonable viable options were presented and requested advice was sound. The support package to complete financing and service plans was extremely well organized and efficient. I appreciated the teaching time that was provided when I picked up the car. I wouldn't hesitate to recommend this dealer and intend to be a repeat customer.

Bquare

Mar 21, 2016

John Senick of Kia Ford is a terrific representative of this Dealer. They should be proud of this excellent Sales person. John was extremely helpful.

FLP

Mar 20, 2016

My oil change and tire rotation was completed. The recall work was completed though I received an email prior to the service and it indicated that there was a $14.00 charge for the piece. I didn't think that it would apply (and it didn't) but that could upset some people. I arrived at 7:10 a.m. for a 7:30 appt. An hour and fourty minutes later I stepped outside to make a call and my car was outside. I went into service and asked if the work was completed. The young lady started to look through paperwork on her desk-area. A serviceman to my right perked up and said that my car was done which left me wondering how much longer I would have waited for someone to tell me that my car was indeed ready ! The paperwork's time was 9:11 a.m.

Ivan,janice

Mar 20, 2016

When you have a scheduled appointment time,45 minutes is too long a wait. It's too long a time to sit and wait after s long day at work

Satisfied Customer in Woodstock, CT

Mar 20, 2016

This was my first experience with Columbia Ford and I was completely satisfied. I informed the salesman Andy that we new exactly what vehicle we wanted to purchase and explained we just wanted their best drive away price and we would make a decision within 24 hours. Andy's manager worked the numbers and provided us with the information we needed. Although they wanted to close the deal and rather us not leave until so, they were both courteous and respected our wishes by not significantly trying to pressure us. We called back later in the day and accepted the offer.

vet21

Mar 20, 2016

Was properly surprised when entering such a clean, modern and professionally staffed dealership. The staff were knowledgeable of their products and also treated us with respect and good will. After dealing back and forth for the vehicle I wanted to lease we came to a agreeable conclusion. There were no points of conflict and I would recommend this dealership to all. If your in the area check out this dealer if your looking to buy or lease, new or used. To get started right ask for Andy Caldwell to receive prompt and courteous service.

fchaison

Mar 19, 2016

Phone appointment was answered by mechanically knowledgeable advisor. Great deal of flexibility on their part to accommodate my schedule. Work done correctly and as scheduled and at price indicated before leaving key.

Nelisareagan

Mar 18, 2016

I neede a couple of repairs on my vehicle. They needed to order parts which arrived very quickly and that scheduled my appointment immediately. I have dealt with them before and they are always a pleasure.

Vjc40439

Mar 16, 2016

They were fantastic to deal with and very knowledgeable of the vehicle I wanted and also answered every question I had of the F350 I bought

ctbbw1

Mar 14, 2016

Had regular maintenance work done and a warranted part replaced. Great atmosphere and very helpful service staff. Also the waiting areas are very comfortable and bathrooms are immaculate.

Ford Owner

Mar 14, 2016

On a recent visit I needed to stay and wait for my vehicle while it was being serviced. The extended service hours are convenient and I can wait in a comfortable lounge. I have purchased three vehicles from this dealership and value their service department.

Howie H

Mar 14, 2016

I normally give them 4 stars but this last service on my truck was terrible the technician left oil inside , outside on my truck and on my engine. They did try and resolve in a quick and professional manner by detailing the vehicle ( Which was NOT satisfactory either) But i will give them another try.

Newcar

Mar 14, 2016

This my second car purchase at Columbia Ford. The sales staff really tries hard to give you the best deal possible. Andy was very helpful. Jake is great at his job. I hope to be able to do business with them again in the future.

Marilyn

Mar 11, 2016

Everything went well. Friendly people, clean building.Convenient location.Repairs made within time given. My family has dealt with Columbia Kia for a whilenow and will continue.

Mc130226cote

Mar 11, 2016

This was vehicle number 20 over the years that we have bought from Columbia ford/ gates family. The service department is a joke. It takes them at least 3 visits to fix warranted work. I should not buy a vehicle and be in for service 3 times before the first payment! I may be switching ford dealers in the future for sales and service

Cblebanon

Mar 7, 2016

This was such an easy process and the hours are so convenient. All the people working are polite and professional. I would definitely come here again!

Karen's car

Mar 7, 2016

I was very nervous about selecting the right car for me and my kids. However with the help of John Senick, Jimmie Bletsch, Matt Milici, and Jake Gurzler, I can say I made the right decision and feel a huge accomplishment in myself for coming and kind of stepping out of my comfort zone and buying a minivan. However it doesn't have a lot of bells and whistles but it has the seating I needed, the space I was looking for and some other things that sealed the deal for me.

Larry Dixon

Mar 7, 2016

From our sales consultant Stephen Paulsen then continuing the sale process with John Lalla right to close with Eric Gates was quick, easy and a pleasure after working with some of the other dealerships in our 50 mile radius. They are without a doubt a professional team!

amy1

Mar 4, 2016

Excellent service, quick and very nice staff. Always does a very good job, and very friendly. I would always recommend this dealership. And the atmosphere is wonderful

hackettfamily

Mar 4, 2016

The customer service at Columbia Ford was exceptional. They made everything so easy and found us the perfect car for our family and our budget. Andy, John, Rafael and Eric were great. We have never had such great customer service. We will definitely be back to buy our second family car!

TC7502

Mar 4, 2016

I want to give a huge thank you to John Senick for the amazing service and getting me into a soul. Wonderful people and such a nice place to go into. Thank you so much. Tonya Champagne

Sundaze - FGL

Mar 3, 2016

Once again received quality service. Can always rely on getting an appointment within my time frame and schedule. Love the one on one service that you receive.

Marie Dorman

Mar 1, 2016

I was in the area for something else and came upon this dealership you walk into such a wonderful atmosphere. Everyone is so pleasant will definitely recommend them to all my friend's and family.

brad311316

Feb 29, 2016

Very friendly and informative about what needed to be done and time of completion. Seemed like I was the top priority and kept me informed around the services that my vehicle needed.

Jonnyg6905

Feb 29, 2016

Make an appointment and you are in and out, never seems to be pressure to do stuff you do t really need, I appreciate that

Sox seven

Feb 29, 2016

I was late and service found time to do my repair .service rep was very polite and follow thru was great . Nice to see somebody still cares

whitnm

Feb 29, 2016

Had my wife's 2015 Sedona minivan in for simple oil change and tire rotation. Driving home it felt kinda bumpy but with the roads in CT, that's par for the course. Next day (Saturday) my wife takes the kids to the store and comes back reporting the same. I go out and check the lug nuts and its amazing that they were all still there. Not even hand tightened. Just started. Luckily it didn't cause and accident but I'm not much for relying on luck. I called service department but of course they're closed on weekends. Left a message for someone to call me Mon morning but I'm writing this at half past noon and no one has bothered to call. To be fair, the people there are friendly and helpful but then again, so is the guy who bags my groceries. Not sure I want to put my family's life in his hands either.

samwise

Feb 28, 2016

We had our 2013 Ford 150 serviced at Columbia Ford. We found the staff friendly and informative and were highly satisfied with their work. Our work was performed in a timely manner.

Clemons84

Feb 28, 2016

Bought a new 2015 optima, second car i have bought from them in a couple months. They are very helpful and helped me out when i was in a jam. Steve murphy is probably the best salesman i have dealt with.

Chuck In Coventry

Feb 27, 2016

Third new Ford truck over the past eighteen years; different CT dealer each time. Columbia Ford was the best experience so far. I found them to be very friendly and well organized. They moved at my pace and were responsive to my needs. I knew what I wanted right down to the options and color. When we couldn't find those exact features, they placed an order from the factory. Three visits in all; one to shop, another to purchase, and the last to pick up my new truck. No pressure, no hassles and no surprises.

17

Feb 26, 2016

Very friendly staff with fast quality service . The cafe was clean and staff was also patient and helpful. Overall great experience. Will definitely return again.

cb&bb

Feb 26, 2016

We called about an issue with our car. They gave us the time/day slot we needed. The car was ready when they said it would be and actually communicated during that day.

FocusSE

Feb 26, 2016

Appointment was kept and on time. Arrived early and was out early. Was kept updated on price and work needed along with the details of what was completed.

KAG

Feb 26, 2016

The staff I dealt with were very friendly and knowledgeable. The service was quick and efficient and I was given a full description of the work that was done on my vehicle.

NewKIAFan

Feb 25, 2016

I have always had courteous and timely service from this dealership. John indicated I may need new filters, but it turned out that they were not needed at that time. Rather than replacing them anyway (which I thought was going to happen), they were very honest with me.

sdfsdfsdf

Feb 25, 2016

Had multiple items repaired, very happy with the service dept & the work they provided. Issue w/ FORD for not issuing routine vehicle computer system updates at no cost.

Thorntonerica

Feb 24, 2016

Bobby made the whole experience extremely painless and easy! He is friendly and efficient at what he does! Great help! Would definitely recommend to others

Oberstein

Feb 23, 2016

My visit was a positive experience. The salesman who helped me was polite, attentive and knowledgeable and found answers to questions that he himself wasn't certain of. I felt that I was treated fairly.

Cybersved

Feb 22, 2016

Unexpected repairs and maintenance were done quickly. The complimentary ride to and from my house was very convenient. The driver and maintenance representative were very helpful and friendly.

Devinsmom3159

Feb 22, 2016

I had such a great experience buying a new car here. Never once did I feel pressured or harassed. Jimmy, the sales manager, contacted me once to confirm my appointment and that was it. Matt was my salesman and he was very patient and very thorough in every aspect, even when we looked at a few different cars. Jake in financing did a great job explaining my options. I also liked how nice it is inside the dealership. They offered my son cookies and took him to see the fish. Upon pickup, Matt took me outside to go over any questions I might have. The car was freshly detailed and the gas tank was full. I had a great experience buying here. I would definitely buy from here again and I would recommend them to anyone who is looking.

Broken arrow

Feb 21, 2016

in my opinion., the service dept is not very professional. I feel that they are rude and unprofessional, they did not treat me as a customer. I had just purchased a very expensive vehicle 2 days prior and felt that I cannot go back into the service dept or refer anyone to them. Joe has very poor customer service and poor freindliness.

Atd195

Feb 20, 2016

Went in to look at a used van, purchased it on the spot. great people ,very easy to deal with . I would recommend this dealer to a friend for sure

BryanG

Feb 20, 2016

I was very happy with the service and help that was offered during the purchase. I will be glad to refer Matt to anyone I speak with. I dont have any complaints at all.

Lizhill94

Feb 20, 2016

The Columbia Ford team was very professional, very pleasant. They work with you to get you in the vehicle you want no matter what your credit history is. Columbia Ford also stand by the products they sell after the sale. This is my second experience with Columbia Ford and I would not want to go to any other dealership to buy a car.

Landmark

Feb 18, 2016

I told andy that I have dealt with a lot of unpleasant salesman in the car business. This is the first time that I have felt comfortable in any car dealership. You guys definitely made our purchase's easyThanks againJames Deere

Love my explorer!

Feb 18, 2016

The service department was able to schedule my service at the time and day that I requested. They were professional, courteous and prompt. Exceptionally nice facility.

JohnO

Feb 17, 2016

Prompt and effectual, courteous results for an unexpected problem. Check in, review and resolution of a broken windshield wiper at a busy time for us.

Aho,tammy

Feb 15, 2016

Very attentive to detail. Got my vehicle in quick and out in a timely manner. Followed up with a phone call when vehicle was done

Scotlady228

Feb 14, 2016

The service at Columbia Ford Lincoln Kia is always exceptional. I'm always greeted with a smile and leave feeling well taken care of. The confidence I have in the work being done on my vehicle is why I will continue to be a customer.

Stuartwillson

Feb 13, 2016

The service advisor was knowledgeable, friendly advised me of all vehicle concerns found on the checklist and helped to repair my vehicle with short notice and promptly. Thank you!!

Sox seven

Feb 12, 2016

All aspects of purchasing new truck was great sales Andy and Chris ledoux and Eric gates.truly great people who care about the customer.will recommend to friends

Skwurm

Feb 8, 2016

The service department was ready to accept my vehicle information right away. There was no waiting around while papers were shuffled. In spite of the snow coming down outside the service center was fully staffed. I got my vehicle back after having a quick lunch in the Thunderbird Cafe. I was given a full diagnosis of the vehicle following an oil change. The whole experience was pretty quick and thorough.

Murphy214

Feb 7, 2016

The service department was friendly, knowledgable, and timely. I was told the appointment would take 1.5 hours and it only took 45 minutes. The cafe is a great service to provide to your customers when they are waiting for the service to be completed.

ad_12143

Feb 6, 2016

Daniel was a great help in my purchasing decision and experience. He was never pushy and if he didn't know the answer to a question he found the answer. I really appreciated the fact that he had enough self confidence to do that and not just wing-it.

jeannekay

Feb 6, 2016

Taken right in on arrival. Nice, comfortable waiting area. Service person took thetime to painstakingly answer any questions or concerns we had for him.

lmay72165

Feb 6, 2016

steve was a great salesman he was not pushey was able to answer the questions we had i would tell people to go to columbia ford

Moose

Feb 6, 2016

I had an appointment to look at a kia When I called to change the date Ralph offered to bring the car to me. WOW.Ralph was first ClassThanks

Happyfocusowner

Feb 5, 2016

I have spent many hours at car dealerships and this was the first real pain free experience I have encountered. John Senick was very knowledgeable about the car. The team was very efficient at getting me in the car and on the road. I would recommend this dealership to a friend thinking about buying a new car.

JoeJr

Feb 3, 2016

The sales person, Stephen Paulsen, and the sales manager, Jake Gurzier, were extremly pleasent to work with. They were very courtious and helpful. Stephen was very patient while we decided what vehicle to buy, took me on a test ride, and was very curtious. Even though we had a few problems he and Jake were very patient.

Jcgolf

Feb 2, 2016

Absolutely great service would go back again. Had concern on the new headlights being used and answered it wonderfully. Ralph was Very friendly, felt welcoming. Definitely recommended to my friends and co workers plus family.

Krod11

Feb 2, 2016

Simply walking into this dealership I was in awe of the staff, the presentation and the exceptional level of comfort I felt. I will never purchase a vehicle from any other dealership. Steve was the salesman who assisted me and he went above and beyond to be sure I was happy with my purchase, Jake was doing the paperwork and communicating with the bank and he was attentive and prompt in all the requirements to complete the process of the purchase, I could not have asked for a better person to be completing this transaction, his humor and understanding of my particular situation and the requirements I needed to fulfill were exceptional.

sandie

Feb 2, 2016

Joe, was prompt, arranged for oil change, tire rotation and general check of the car.Pleasant surroundings to wait for my vehicle to be completed.

Tom77

Feb 2, 2016

Everyone from service desk people to sale are very friendly. It is a nice feeling to know that you can trust people to get the job done right.

Baileys-car

Feb 1, 2016

I had brought my car in for an oil change . This was the first time I had met Bobby and I had a few questions about synthetic oil vs.synthetic blends . He was very knowledgeable and courteous while answering all my questions and they did a good job .

AndyBarter

Jan 31, 2016

stopped in and spent the day looking at new and used trucks...put me in exactly what I needed. picked out accessories and they had them installed and the truck ready to go in just a matter of days

toma2000asah

Jan 31, 2016

Columbia Kia provides great, courteous service. Made every effort to get me in and out as quickly as possible. I have enjoyed my experience dealing with this dealership!

CMI1959

Jan 30, 2016

The truck was bought less than a year ago, shouldn't have to be replacing a power steering pump with me covering full cost,and the amount of miles on the truck, Rachel was helpful but the invoice was confusing with an alignment charge in the price.

Vampyressgrace

Jan 27, 2016

I left with the distinct feeling that I had been ripped off. That and they obviously can't tell time. I love how 30 minutes turns into over an hour. Especially when I have to get back to work...which I told them 4 times.If I wasn't getting oil and tire rotation as part of the deal when I bought the car I wouldn't be there at all. Maybe Suburban Subaru will appreciate my custome.

fordgirl24

Jan 26, 2016

I had my first oil change with Columbia Ford Kia and they were great. They were fast and efficient! I had a concern about a noise and they checked it out for me without hesitation.

Aganoe

Jan 25, 2016

Great dealership from back to front. Everything from first communication with a wonderful salesmen to driving off with a new Kia Forte Coup. I wish other dealerships were like Columbia Ford!!

dcfieldview

Jan 22, 2016

Went in for a recall issue. No problem getting in and they were able to give me a 100,000 mile check while it was there.

Marty4636

Jan 22, 2016

I was greeted pleasantly. After discussing what needed to be done, I relaxed in a very comfortable lounge. Everything I had asked to be done was addressed. The paperwork gave me a good accounting of what had been done.

Msamberg

Jan 21, 2016

Great dealership! Everything from first communication with the dealer to driving off with new F-150 was top notch. I wish more dealerships were like Columbia Ford.

Shane77

Jan 20, 2016

All service is exceptional, staff is friendly and very knowledgeable in explaining technical matters. They treat me like I'm a close friend. Will definitely keep going back for service.

Busse,Frank,canthisreviewbealittlelessannoying!

Jan 18, 2016

Took care of business in a pleasant manner, ahead of schedule. Car was cleaned and detailed much to my surprise. everyone was very professional and helpful

Cdemaw

Jan 17, 2016

They customer service was excellent. The service technician found my air filter full of a newly made mouse house and brought it to my attention! I really appreciated this since that going unnoticed could eventually have gotten to the point of possibly causing a fire.

Dbar805

Jan 16, 2016

The Gates Group delivers with outstanding service and customer care. I have bought several vehicles from them and each time has been an enjoyable experience. The dealership is an hour and half away but worth every mile of the drive. On this most recent purchase, Mr Denny Gates took a personal interest and asked what I was looking for. I told him and less than 24 hours later he had what I was looking for and it was priced well under budget. From there, Mr Eric Gates finished the transaction in less than 48 hours and even met me after hours with my paperwork. Once again, a home run for Gates Group.

Jacob

Jan 15, 2016

We love Columbia Ford Kia . Service always great ,very comfy waiting area and good coffee . What more could there be .even got wifi. And the food smells great ,although I haven't tried it

nick9855

Jan 15, 2016

I was very satisfied with the service provided at Columbia Ford Kia . They were helpful in everyway and always made me feel like we were there most important client. Would highly recommend using them. Thank You Ralph and Chris in sales and to the service department great job start to finish. Johnkrekorian

ashen1166

Jan 14, 2016

Repairs were done as promised and kept me informed throughout the entire process. Cost was quoted accurately prior to completing the work. Staff were very nice and professional

Brendaryder1

Jan 11, 2016

This is the 3rd car I have purchased at Columbia Ford. My daughter just purchased her second car there. Columbia ford is a great dealership with employees you can trust!

steph023

Jan 10, 2016

My oil change was done in a fairly timely manner and they performed a thorough check of my car. I was satisfied with my service.

Cruzer67

Jan 9, 2016

This was my second purchase from Columbia Ford/Kia my first experience was great and my second one EXCELLENT couldn't have ask for a better salesman John Senick was kind,understanding very knowledgeable and with all his kind words made me understand a lot more of what I needed, he went out of his way to make sure I was happy and satisfied with my new purchase. I will give him a 5 star review. Thank you again John and all of you guys involved in the process once I have made my decision the paper work was done in a matter of minutes just excellent care. I WOULD recommend Colombia Ford/Kia to everyone!!!!

Missy123

Jan 5, 2016

Was having a stressful day running around to various unplanned appointments, I actually arrived 1/2 hour early to my scheduled appointment and was greeted with a friendly smile and "how can I help you" by Rachel. She took my information and told me to have a seat in the waiting room or cafe. I thought I would have to wait-out the extra 1/2 hour, but somehow she managed to get my car in immediately. The time I spent waiting for my car to be serviced was less than expected and served as a much need "down" time for me personally. Love the cafe and lounge with the fireplace, which by the way was stoked and toasty warm.

HappyCustomer4

Jan 4, 2016

My husband and I just purchased our first car together from Columbia Ford! Everyone was so kind and helpful. Being our first car purchase, we didn't have much knowledge of the process. Our salesman (Matt Milici) was patient and knowledgable. My parents bought a car and a truck from Columbia Ford and my sister leases her car from them. We have never been disappointed, so there was no thought when it came to purchasing our car! Happy Shopping!

j34dodge

Jan 4, 2016

I called on Monday before New Years and they had me come in at 7:30 on New Years's eve day. I brought in my car and they were able to give me a complimentary ride home. The job was done and I came back at 4:30 the same day and got my car back. Everyone was friendly and the work was done properly. It was expensive but I'm told that what was done was expensive from other people. I felt the price was fair. Thank you for your excellent service.

n'stuff

Jan 4, 2016

Ralph Torres helped me with my purchase. He was very patient and understanding during the process of me choosing a new vehicle. He went out of his way to be sure that I was completely satisfied. After deciding on the vehicle that was best for me, everyone at the dealership made the process very easy.

Skp825

Jan 4, 2016

Great experience buying a new car again! Everyone is really great to deal with here. Always a pleasure to work with and always get questions answered or issues taken care of.

Tonydecarlo50

Jan 3, 2016

Pleased.with purchase, sales and service. Started texting and the response was instatainus making it easy to get all information needed for the sale. Thank you.

Brian

Jan 3, 2016

Each visit has been timely and work performed has been done correctly each time. The staff is friendly and courteous. I've recommend the dealership to others.

Ctyler99_02

Jan 3, 2016

Great sales people. Had the car I wanted to test driver ready when I got there. Easy to deal with. Got what I wanted and were easy to work with. Very flexible and made the process pain free

Jolan

Jan 3, 2016

I experienced what I've experienced every time I've used this service center. My appointment was made timely, my work was done professionally and completely, and I didn't get any nonsense. In, out, moving on with confidence. What more can you ask for?

journey

Jan 3, 2016

Came in with two bad tires, service center told me I needed all 4 new tires. I just put on two new tires at the dealer over the past year. No explanation of why I needed all four, especially when sales team said 2 of them looked brand new. Service guy could not tell me what the warranty would be on the tires they were trying to sell me. He got defensive which did not help the situation. HA HA on me...I left with a new car but will never - never go to Columbia's service again, even with the 4 oil changes I get with the new car....

Buddy7285

Jan 2, 2016

Everyone is incredibly friendly. They worked with me and gave me exactly what I asked for. I am extremely satisfied with Columbia ford. This is the 2nd car I got from them and will continue to bring my business in years to come.

WaltertheWonderDog

Jan 2, 2016

I brought my C- Max in for its regular oil change and service as part of the service package when I bought the car. The people are friendly but the reason I would not choose this service outside of the fact that it came with the purchase is because of the limited number of things that the service includes. NO window cleaning or vacuuming is included. I know that may sound petty but with all the other oil change places in the area it is part of the service and just makes the customer feel like the car had something done to it since everything else is basically "under the hood" and you never "see" any of those results. On this particular visit I had an addition service scheduled to look at a stain on the passenger seat cleaned that I could t remove myself even though I had bought a treatment package with the purchase of the car. I talked to the sale an who I bought the car with and he arranged for the detailing people to work on the seat while I had the car in for service and I asked specifically if I should vacuum the seats and floors and he said no that they would take care of it. When I picked up the car ONLY the one seat was cleaned even though there were other dirty spots on the back seats AND as I said no vacuuming or anything else was done. I was disappointed to say the least.

bhb971

Dec 30, 2015

All the employees were very helpful and courteous! They answered all my questions/concerns. They made me feel comfortable, and made sure I was happy and fully satisfied. I am glad I had the opportunity to purchase a vehicle from this dealership and will definitely recommend anyone and everyone to them. They were also very accommodating. I am a very satisfied buyer!

redcharge67

Dec 27, 2015

Everyone was pleasant and easy to work with. They were also helpful with the issues I was having with my car. Would use them again with repairs on my car.

Winnie

Dec 26, 2015

There was absolutely no pressure to buy and every opportunity to look, ask questions, and compare vehicles on the lot and vehicles at other dealerships. The atmosphere was comfortable and friendly. Someone was always present to offer a greeting or refreshment. For the first time we felt like we were treated with consideration that was not forced or phony, and that they truly wanted to make a deal that was good for everyone, not just the dealership.

LindaWoj

Dec 22, 2015

I just happened to stop in on my way back from another dealership in the area and am so glad I did ! Columbia Ford is very different from most dealerships that I've dealt with in the past. The staff is very professional and personable and I can honestly say that I will never go anywhere else. Matt and Eric were wonderful and I'm very happy with my purchase and excellent customer service !!!

Rick

Dec 22, 2015

When my wife and I purchased our expedition at Columbia ford we paid for upgrades, warranties, etc. which caused the truck to get taxed at a higher state percentage then the norm, so the purchase was not a small one. Upon receipt of our upgrades to truck (not Ford parts, items sold at Walmart) I had to write the dealership and complain about the bait and switch tactic done which ultimately resulted in the Ford parts being installed in a brand new vehicle vs. aftermarket Walmart quality parts.Today, 12/12/15, after calling months ago (about 15k miles on truck) to discuss what I felt was a problem with the truck, I brought the truck in for tires and alignment. I had expressed my concern that the tires were wearing very unevenly and my doubt to a major alignment problem as there were no signs of it. I had called several tire places, including my hometown Ford dealer, and decided since the truck was purchased at Columbia Ford that if there was a problem its best to have the tires / alignment check done there (even though it was more expensive). The appointment was made for 12:30 with a 2 hour time to complete provided to me when scheduling visit. I took time off from work (unpaid) and brought the truck in. Rather than sitting for 2 hours my wife and I went to lunch and returned 2 hours later. When we saw the truck I was amazed that it hadn't even been touched and was in the same parking spot we left it. I visited the service desk and spoke to the person that scheduled our appointment on the phone. What I was told left me speechless when they stated they were unaware it was here. As I had taken time off from work (unpaid) and I had an appointment an hour away which required me to leave Columbia by 4 PM I was rather mad as the service folks attempted to state it was my fault they didn't know it was there. How anyone that had my keys could say that is mind boggling. They stated they would start it soon and I would be able to leave by 4 PM, at this point much less than the estimate I was originally given. I stated ok but expressed again that I was very concerned about the alignment and / or what may have caused the tires to go bald from middle to the outer side of the tires. When I was told it was done, in a little over an hour, after discussing payment, I asked the obvious question of the day about the alignment since nothing was said. I was told everything was fine. I looked through the receipt and saw no report for the alignment statistics (pre and post). It was for this one reason I brought the truck to Columbia ford (recall my earlier statement). I was told everything was ok and when I explained again why I brought the truck to Columbia I was told that the printer for the alignments had just broken. When I asked what the settings were the service advisor said they had been deleted. When I asked to speak with the service tech that performed the work they stated they were too busy. No offense, I don't believe anything I've been told and I am told to "trust" Columbia Ford. The ONLY other time I was told that I was blatantly lied to and had to point out how a bait and switch tactic that I paid handsomely for was performed. I honestly feel that the dealership is covering up something that will result in further premature tire wear costing me more money then I should be spending with such a young vehicle with so few miles. In my mind I have two options. First, take it to another place of business and have a full 4 wheel alignment be performed ensuring they know why I'm there. Second, have Columbia Ford perform another 4 wheel alignment, free of charge, and provide me the paperwork / report that I made blatantly clear was the reason it was at the dealership today.If I don't hear from Columbia Ford by the End of Day, December 29th, a week away, I will pursue option 1 above and then submit my bill to the dealership for reimbursement. I will also be reaching out to the better business bureau on 30th to submit a full report of the initial non-ford parts being installed in a new truck and this recent "trust me" experience where I feel like I was being lied to my face.I don't write reviews like this ever, oddly enough the only two I can recall are both revolving around dealings with Columbia Ford.Thank you,I'm sure you have record who had a 12:30 PM appointment for 4 new Continental tires with 4 wheel alignment.

Glenn

Dec 21, 2015

Had a vehicle in stock that met my needs. Sales personnel were polite and answered any and all questions. As an aside, this online survey does not work with Google Chrome.

master

Dec 21, 2015

Tony in sales is always very helpful. We use him for all of our purchases. Always works us a great deal. Gets the deals done quick.

Staceyvarga

Dec 20, 2015

I went in for an oil change. it went very well I made an appointment they were on time the wait was practically nothing. they checked my fuilds and got me back on my way very nice guys over there.

Sandy McDermott

Dec 19, 2015

Had such a great experience purchasing a new car from Columbia Kia. Steve, Jimmie and Jake were great - very sincere and took time to explain everything. The dealership has such a nice atmosphere as well. Definitely recommend going to this dealership before you go anywhere else. The fresh baked cookies don't hurt either!

Carol0729

Dec 19, 2015

The sales team were very friendly & eager to please, We needed a new vehicle and were given choices based on our budget. Steve represented the dealership very well with his knowledge of the vehicles. We had decided on an Escape which will serve us well. Jake was very knowledgeable and helped us to decide which for us was the best way to finance our Escape.

F150 trucker

Dec 19, 2015

Called and made an appointment for the recommended 25K service check. Showed up a bit early to complete the paperwork. Theresa checked the truck history to find that since the tires had been rotated at last check, they'd be rotated next at 30K. The truck was taken in on time and oil change and safety check were completed in ~ 25 minutes. Theresa made check-in & checkout easy.

Lura

Dec 19, 2015

Very good service , on time polite and understanding of the problem . Nice waiting room and great a cafe , and free coffee . Repair was comp. in time promise. Thank you .

Tc1128

Dec 18, 2015

Every time I come in for service every expectation is met. From explaining what will be done, what if anything was found and any other information. The staff are great to work with.

amilici

Dec 16, 2015

Very professional staff. Clear and precise explanations during every phase of the purchase. Very knowledgeable of the vehicle's features, options and functions. Excellent experience. A+++++

Archer,John1965

Dec 15, 2015

I was originally told it would take between an hour and a half to two hours but it was finished in one hour to my delight.

Donna

Dec 15, 2015

I don't like going to garage is to have my car worked on but this place is very nice to sit in the couches and watch TV or read a book or spend some time in the cafe I think it works all away around.

Eurika1

Dec 15, 2015

Friendly, pleasant and professional service from the first moment that we walked into the building and met Matt, until we walked out of there hours later! Everyone that we came in contact with treated us with curtesy and respect. Thank you!

Lynne

Dec 14, 2015

I was just in for a routine oil change after a recent car purchase from Columbia Ford. It was my first such visit and everyone was professional and friendly. It was nice to have breakfast in the Cafe while I was waiting.

Byron-Morgan

Dec 13, 2015

Joe in the service department at Columbia said he can do my oil change in 45 minutes, he got it done in 35.Excellent customer experince when buying the car and still receiving top knock customer service even in another department. Thank you for keeping my experiences extremely positive there at Columbia Ford KIA!-Byron Morgan

Chrisp7

Dec 12, 2015

To begin, I came in for the oil change with tire rotation special $40 offer. When I arrived I specifically asked to have the antifreeze topped off. When I later took the time to review the paperwork, the tech never marked that he even looked at the level of antifreeze. I knew it was about empty walking in and had to fill it myself after my visit to Columbia Ford. The tech also marked off that all of my lights are fully functional. Again, he didn't look at the car because he would have noticed both parking lights and license plate light were out and I would have had them replace. He also stated my tires need to be replaced and marked that they are in the yellow zone, therefore he decided himself that it wasn't worth it to rotate them because the service desk would be talking me into new tires. When I cashed out, that gentleman told me my tires were in the red and there was zero tread left, as if I wouldn't be looking at them myself to see this was all wrong. The tires have used tread in their 18 months but they are clearly not bald. Regardless of when I plan to purchase new tires, a rotation is what I asked for and a rotation should have been completed. Neither the service desk nor the technician obviously cared to even look at my car in the manner of the paperwork they handed me and therefore I will likely not be returning for any services unless it's a basic free of charge recall. I also waited over an hour for this nonsense before I had to find out myself if the car was finished. No one thought it was necessary to leave the desk and find the 8 month pregnant woman uncomfortably waiting just around the corner.

n2mom

Dec 12, 2015

My wife and I give these guys an easy 5 stars...All persons involved with getting us the exact vehicle we wanted with the exact options we wanted(no more/no less) went way beyond what any of the other dealers did and didnt give up until we were completely satisfied.I was always informed by phone or email of their progress(up to the minute),for example: searching/finding the correct vehicle,pricing/leasing-questions/answers,when the vehiclewas all detailed and ready to go...etc. We really have to mention our salesman by name..and he is Michael Howard ...great guy..great salesman..I almost feel sorry for him after all that he went throughon our behalf..our demands etc..all with a smile on his face! All the people (even the people we didntdeal with at all) were so nice and inviting ..and the inside of this dealership is second to none.

NereidaPerez

Dec 9, 2015

I have never had a complaint in reference to the services done on my vehicle from Columbia Ford. I am a satisfied customer. I trust the staff with the information and feed back that I receive reguarding my vehicle and the repairs and future repairs that my vehicle needs.

Trouttravelers

Dec 7, 2015

We had been getting service from Columbia Ford for years until we retired in 2009. Our town then got a Ford dealership which became more convenient as it was closer to get to. We travel all over the US with our F350 diesel truck & Redwood 5th wheel. So we have had had opportunities to have service in many Ford dealerships. We know good service. After several services not done to our expectations at our local dealer, we decided to go back to Columbia Ford, and we are very satisfied with their work.We have had two service visits to date, one for 30,000 miles and another for adjustment on our additional fuel tank that was not properly installed by dealer we purchased vehicle from. So far so good with the repairs to our tank.

jesmonth

Dec 6, 2015

Excellent service. Appointment was on time and the service was quick. It was just an oil change, so I am not sure what else I need to say here.

mustang

Dec 6, 2015

Service was performed quickly; vehicle was ready for time requested. Service person was friendly and courteous and explained the results of the vehicle check up succinctly.

Happy Customer

Dec 5, 2015

Everyone was nice, welcoming and full of information. Our salesman Tony was amazing and after looking at cars at multiple places I finally heade me feel comfortable enough to go for it. Jimmie was very helpful as well!

Good buyer

Dec 4, 2015

Salesman was professional and honest at all times. Thank you Allen!

Bubba

Dec 4, 2015

The people at Columbia Ford make the difference. It actually felt like a "family" experience because after my first visit everyone knew me by name. Everyone was pleasant and not pushy. i feel like i got a good deal and so far I love the vehicle and so does my wife.

rwkort

Dec 4, 2015

I called the Ford Dealer for an appointment to do scheduled 40K service on my Escape. When I dropped off the vehicle I was told several items were recommended at 40K. Subsequently when I checked the owner's manual the transmission flushing was not due for over 100K more miles and a filter wasn't due for another 40K. Fool me once- next time I will make sure I read the manual and not rely on "Ford Dealer Service recommendation". I should have been informed about what was recommended by the manufacturer.

rsnyder

Dec 2, 2015

Hands down best dealer experience yet. Non pushing, no haggling, friendly all the way through. We will definitely be coming back for all service and future purchases.

Amber

Dec 1, 2015

They were prompt, informative, friendly and very helpful! Every need I have had so far has been handled efficiently and with care. I would highly recommend this service department to everyone.

Clemons84

Dec 1, 2015

Great service, steve was very personalbe and everybody was there to help not just sell a car will def go back there again and again

mistervazquez

Dec 1, 2015

The only dealership where service is top notch and you can eat at a real deal lunch counter while you wait. Every dealership should make things this easy for customers. Thanks Theresa!

Burleyman

Nov 30, 2015

Felt like my wife and I had a personal connection with our dealer who was very attentive to our needs and answered all of our questions. Enjoyed doing business with Columbia Ford and look forward to doing business with them in the future. Both Matt Milici and Cris Ledous were great to work with. I'll be sure to highly recommend them both. The staff as a hole were very polite and respectful.

Nick

Nov 30, 2015

In my previous job I focused on customer service. I trained both management and the work force on the do's and don'ts of customers service. The staff at Columbia Ford excels in customer service, and you can tell because it is the little things that they do that shows they are trained and care about their customers. Even people on staff that had no interaction with my purchase were courteous and kind. It is what we want in a car dealer that we often don't get! Cheers for the management and staff at Columbia Ford, Gates gets it!!!!!!

tdsham

Nov 30, 2015

Called for an appointment. Was told to bring it in. Problem found, solved and car ready that same day! We have used Columbia Ford over 20 years and have never been unhappy with their service.

aruba bound

Nov 29, 2015

I was greeted by pleasant staff immediately. I was able to sit in a comfy chair by the fireplace while my car was being serviced. Only took a little over an hour from start to finish with my appointment.

Caisuter

Nov 29, 2015

They did my oil change, some diagnosis, and a recall I was unaware of in a timely fashion. They're always helpful, and they always go over the inspection paperwork before I pick up. Great service and friendly staff.

MCDsecond

Nov 29, 2015

I've had a couple good mechanics before, but Columbia Kia reaches 6 stars on every scale!!!From customer service and friendliness, to mechanical service and finding/fixing issues, they have always gone the extra mile to make sure I leave as a happy customer.You guys are the best and will have my business for long to come!

TruckGirl24

Nov 28, 2015

I went in after doing my research online and I knew what truck I wanted. I was immediately greeted by the manager and he got me a sales associate to help right away. They got the price to right where I wanted to be. I had all my paperwork done that day and picked up my truck the next morning! Jimmie, Steve and Jake were all so helpful and nice!

143seth

Nov 27, 2015

Oil change and recall repair, completed quick and done well. Will return for next service. Great customer service. Beautiful and clean waiting areas. My daughter loves the waterfalls and fish pond.

debfeb66

Nov 27, 2015

I am always greeted with a smile and courteous service every time I have to call and/or come in for service. My oil change was completed in less than 45 minutes while I waited. I am 100% satisfied.

tyler

Nov 26, 2015

I recently brought my truck in for an oil change and I have to say I was impressed. I was in and out in under an hour and everyone I spoke with was super friendly. I'm definitely buying my next vehicle at Columbia Ford.

Aho,tammy

Nov 23, 2015

Went in for an oil change and for them to check on a burning smell. Turns out there is an oil leak. Had to reschedule for further examination

karen123

Nov 23, 2015

We once again had a wonderful experience with Columbia Ford. It is our 3rd vehicle purchased from them and everyone there is friendly and professional. We will be going back in the spring when we will need a car for our twin daughters to drive.

MikeG

Nov 18, 2015

Matt, Jake, and the rest of the crew at Columbia Ford/Kia made it very pain free to shop for our new vehicle. Would definitely recommend this dealer to friends and family and would shop there again myself.

K_Anderson

Nov 17, 2015

Automobile purchases are time consuming endeavors Steve at Columbia took the time to listen to my concerns which was refreshing. I will definitely purchase from this dealership again.

Ford Fan

Nov 14, 2015

I had a very good experience with Columbia Ford's Service Department. I had recall work taken care of, my 40,000 mile service and lastly a problem with rodents nesting somewhere in my engine. The rodents died and created not only a very unpleasant odor but a potential health hazard as well. I must give great thanks to Paul one of your mechanics. He was so incredibly nice and VERY knowledgable regarding mouse problems with automobiles. He personally came out to the vehicle to discuss the problem with my husband and I. My husband had done some preliminary investigation and believed he isolated where the nest may have been and wanted to discuss this with a mechanic. I was concerned that the nest would not be able to be located or it would be incredibly time consuming and expensive for the labor to locate the problem. Much to my surprise the car was done quickly with all the work being completed. Paul located 5 dead mice and a sizable nest which he removed and cleaned the accessible areas. I was so relieved and thankful for all his hard work and expertise not to mention dealing with an unpleasant situation. Much thanks to Paul & Rachel for thier friendly service!

Jack and Barb

Nov 14, 2015

We were very satisfied with the work done on our car. Your employees are very personable and friendly and that is one of the reasons why I bring my car to Columbia Ford.

m. morrison

Nov 14, 2015

easy and fast. met all my needs and expectations. appt was made quickly, also very quick in and out at both drop off and pick up

nona2266

Nov 14, 2015

It's always great to go there for service. Joe is excellent and will be honest with on repairs that can wait so I can budget for them. He makes me feel like family. Very comfortable feeling through out the dealership!

mlgteach57

Nov 12, 2015

Long timer who finally bit the bullet and got a new car.....chose this place because of the charitable givings by the owners......and I was right to do so...... Talk about taking care of the customer! From the moment I sat down with Matt til the final signature signed with Eric, I felt like family....and knew they were looking out for me....,,you can't go wrong with Columbia Ford.....they also have a program called Donate Cars 4 Wishes, which allows me to donate "old Bessie" (my former vehicle) to a great cause! Feel like a winner all around and look forward to my new relationship with Columbia Ford.

LuvmyF150

Nov 11, 2015

its as if they were waiting just for me to arrive, they took my truck right away and fixed my problem quickly and i met the mechanic on the parking lot as I was leaving, a very polite and apparently cared about what he did very much.

sw chace

Nov 11, 2015

Service was completed within a reasonable timeframe. I was contacted with a potential problem that was been revealed as a result of the scheduled oil change, and all the repairs were completed quickly.

fergi

Nov 9, 2015

The service on my car was quick and efficient. The staff was friendly. I enjoyed the complimentary beverage in the cafe. I will come back for future service on my Escape.

redleg1-7

Nov 9, 2015

I went into the dealership just wanting to look around with the possibility to buy a newer used truck for my business and family activities. I was met by Steve Murphy Sr, he held the door for my wife and I and after introductions continued to show us around after learning what I was interested at looking at. He was very knowledgeable of the vehicles and was very accommodating with getting us more familiar with the facilities.I was very pleased that all the trucks we were shown and learning of their standard Gates service plans. I would highly recommend Gate Ford of Columbia to anyone!

apintal

Nov 8, 2015

Everthing was done in a timely manner. the staff was very professional I would highly recommend them. I would tell all my friends to shop there.

AnonymousReporter10

Nov 7, 2015

I only went here for an oil change because I had a factory recall. I made an appointment for 1pm and ended up waiting for 2.5 hours and watched my car sit in the parking lot for over an hour. I had to change my childrens after school arrangement because of the time I spent waiting at the dealership. When I inquired about the wait, I was informed that there were two recalls instead of one, but that still does not account for the HOUR that I sat watching my car in the parking lot. The only reason I got my oil change here was because I required a factory recall. Any other time the service is just as professional at other service center in the area.

DPD

Nov 7, 2015

For starters I have a very good relationship with Arren G ,and Chris l . The biggest mistake was when picking up truck I waited 3.5 hrs.

M2015

Nov 5, 2015

We purchased a Ford pickup truck last month at Columbia Ford. Dealing with salesman John Senick and filling out paperwork with Eric Gates was a pleasant and stress-free experience. Eric and John were very friendly and professional. I would highly recommend Columbia Ford!

Mark10197

Nov 5, 2015

I went to Columbia for the first time about three weeks ago to look at a truck I saw advertised online. My salesman (Matt), was very knowledgable of truck, and very polite. Unfortunately, it was a little out of my budget, and we were unable to make a sale. They were tenacious in trying to make the deal work, but were not pushy. When we weren't able to make the deal work, they understood. 3 weeks later, Ford offered better incentives and they called me, and said the truck was still available, and it might be in my price range. The sales manager (Chris), quoted me a price over the phone, honored the more then fair price they had earlier offered me for my trade. I went in the next day, and he honored the price he had quoted me, and was able to get me out of the door in the truck I wanted in a very timely manner. I was in and out of there in about 2 hours. In summary, the dealership was professional, polite, and honest.

shaun44_2000

Nov 5, 2015

The salesman was excellent. Daniel was very welcoming ,inviting, approachable, and definitely showed a lot of effort into accommodating our needs. Jimmy Bletsch was awesome as well. He was able to located the exact car we wanted in such a short amount of time. In finance Eric was very efficient and friendly and was able to explain everything in such a simple manner that made it easier my wife and I to understand.Sincerely,Shaun

jen_in_ct

Nov 4, 2015

I have never had a problem while visiting this service center. Their staff is friendly and their waiting area/store is extremely clean and modern!

MaryR103

Nov 4, 2015

Always appreciate that Columbia Ford takes you in on time, explains the services needed and provides a comfortable waiting area. Theresa is pleasant and customer focused.

Molly

Nov 3, 2015

Very friendly and timely. Greeted with a smile and offered a free coffee. I would definitely return to this dealership and recommend my friends and family. Thank you to all the staff at Columbia Ford...

Alan

Nov 2, 2015

I called ahead to schedule a 45K miles service, left my car in the AM, was called by noon with work done. Also got a call prior to that advising about needed uncheduled service, quoted price, gave me the option to have that done the same day or reschedule for the future.

Kyoreo

Nov 2, 2015

All the staff were excellent! Very friendly and knowledgeable. I would recommend a friend or family member to the dealership. One two three four five.

Giusepperrandazzo134

Nov 1, 2015

I like to thank you and Columbia Ford to do very good job I am very happy that my truck its fixed thank you again

RLF55

Nov 1, 2015

Tech performed software up date on transmission!the tech stated if the problem got worse to bring back.this has been an ongoing issue since purchase

Jim and Tina

Oct 30, 2015

This was the best dealership I have purchased a car from. I was nervous for most of the process from dealing with crooked dealerships in the past. Mike had assured me they where not going to steer me wrong. He was right and Eric was excellent on the finance end of it.

Lisaweber

Oct 30, 2015

Friendly and very professional. My vehicle was diagnosed and fixed within an hour. Great atmosphere, clean, pleasant, and did not feel uncomfortable while waiting for my car. Love this service department.

Dave

Oct 29, 2015

It was totally satisfactory. I expected to have my wheel rotated, but was advised that was necessary, therefore, I presume I saved some money. I appreciated the safety check, tires, brakes, etc.

Consultant

Oct 28, 2015

The work requested was performed as promised and completed ahead of schedule. I would recommend this dealer to others. This level of service has been consistent on every visit,

Carman

Oct 27, 2015

They ran into a problem while servicing my vehical and were very print in notifying me of the delay. Very considerate and did agreat job on my car.

evanjrobinson

Oct 26, 2015

Best dealership I've ever dealt with. Went above and beyond what was necessary to sell me a car at an outstanding price. All without any real effort on my part. I walked out of several other dealerships within minutes prior to going to Columbia Ford due to the obvious feeling of being taken advantage of. Will recommend all friends and family to Columbia Ford in the future!!

smorse

Oct 26, 2015

I knew I was in trouble when the car had not moved at 0930 when I had a 0900 apt. Went in at 1045 to see where we were at. Found at that time that a recall had to be done. My displeasure is not with the work but the disregard of my time. No one came to me and said we had a recall and ask, did I have the time to take care of today. I left your dealership at 1130 after a simple oil change. See you next time Stu

rn9699

Oct 24, 2015

It's got alot to a offer. All employees have time for you. And the food is reasonably priced in their restaurant. I would highly recommended their services!

JLS

Oct 23, 2015

Everyone I dealt with at Columbia was excellent. I shopped around and test drove about 10 vehicles before going back to Columbia. I never felt pressured and actually enjoyed the process of purchasing a new vehicle at Columbia. I highly recommend Columbia Ford Kia -- you will be treated like family.

jayden

Oct 22, 2015

my husband went to service and they did know anything about a dent that was suppose to be fixed on my new car. They sent him down the road to the dent place and they did not know anything. he came back to columbia and finally after 1 hour of driving around he was in the back of Columbia waiting for him. Service did not know anything about it.

51FordF1

Oct 21, 2015

It's so nice to have sales people listen to their customers instead of trying to sell you something you don't want. Mike was great to work with and found just what I wanted at a great price.

Nickr

Oct 19, 2015

Where do I start? From getting a last minute oil change and tire rotation, to the complimentary free coffee! You can't go wrong! Don't forget about the thunderbird cafe! The food is out of this world!

TML

Oct 19, 2015

I have two young kids and I can't believe how much they enjoy going to the dealership. The service is amazing and when they say you will be out in an hour, they are not kidding. I had my oil change scheduled for 9:30am. We dropped the keys off at the service desk and went to the cafe. Not only does Columbia Ford have wonderful staff, but the cafe staff is just as wonderful! I have only been to the dealership 3 or 4 times in the past year and everyone remembers me and my kids. We sat down at in the cafe, I got my free cup of coffee and chatted with the cook. He is probably one of the most genuinely nice people I have ever met. After we completed some school work and had a snack, we wondered the dealership looking at all the new cars and even fed the fish. Yes, they have a mini indoor pond and allow the kids to feed the fish. Right at everyone was getting antsy, Rachel brought me my paperwork and told me I was all set. No fee for this oil change and tire rotation, so we hopped in the car and it was just 10:27am just about an hour as promised. Love this place! Thank you to all the staff who make the oil change experience so wonderful!

kis2013

Oct 18, 2015

Service was fast and all personnel are a delight to work withI have made an appointment for our truck for next weekshould be another positive experience

ng915era

Oct 18, 2015

The service department at Columbia Ford deserves the highest ratings! The friendly crew goes above and beyond the call of duty allowing me to drop my car off on a moments notice, and servicing the vehicle promptly and accurately each time. After being notified of a recall, I was given the opportunity to return my car the following day; and not only was I given a ride back to work, but the work was done quickly and professionally, as well. I can always count on Columbia Ford! Thank you, guys!!!

KAG

Oct 17, 2015

Great service!! The dealership itself makes you feel comfortable, and the staff were all great to work with! The buying experience was one of the best I have had.

hellokia

Oct 16, 2015

work was completed in a timely and professional manner and, work was completed in a timely and professional manner, and the work was completed in a timely and professional manner, thank you very much.

blackdogduo

Oct 15, 2015

I brought my Escape in for two recalls and an oil change. The gentleman from the service department was very helpful. It's a great dealership and I highly recommend them.

jaws

Oct 15, 2015

The price was as expected. Everyone is pleasant, positive and helpful. I also love the food at the Thunderbird cafe. My only dealership for work on my car.

stiller,lisa313

Oct 14, 2015

Columbia Ford provided excellent customer service. They treated me with respect. My service person I dealt with was Bobby. He was outstanding! Very polite and courteous and always smiling and answered all my questions. I would definitely be coming back for all my service needs and thinking of purchasing from them as well.

tinkerbellbunglobill

Oct 10, 2015

Service is always good .Moved to Rhode Island and still come back to Columbia Ford for service.Will keep coming back.Keep up the good work.

DeenasS

Oct 10, 2015

I had a great experience while trying to find the right car for myself. I had gone to at least a dozen dealerships before deciding on the 2014 Explorer. The staff went out of their way to make me feel comfortable and not pressured. A special thank you to Anthony Mauro!

Louie

Oct 10, 2015

Columbia ford was great at Custumer service. Theresa treated me with exceptional customer service as well. Will go back for all my service needs on my ford.

David Morgan

Oct 6, 2015

Very impressed with the quick service I recieved. Joe came over when my truck was done and showed me the safety points they checked. Everything was good.

Rnovak612

Oct 6, 2015

Horrible customer service, vehicle damaged during service, your serve manager is not professional whatsoever. Theresa needs to learn how to talk to customers. Would never reccomend to others!

Lefts2015

Oct 5, 2015

Love that I can call and work with the service department to make an appointment that works for my schedule. All staff so helpful. I was very happy.

EricK

Oct 4, 2015

First let me say that I bought my truck from Columbia Ford three years ago. Sales was fantastic. I never had any issues with the service department until this time. I brought my truck in because I was having an issue with my brakes. When you pump the pedal up it would drift to the floor. (I had just had the pads replaced four weeks ago.) I received a phone call and they told me that the pistons in the calipers were pushing and warping the brake pads and in-turn warping the rotors. Thing is, is that it was doing this prior to the brake job. I questioned whether they looked at everything and she said yes. They recommend pads, resurface all four rotors. Not really sure that it would fix the problem I authorized it. I picked it up around closing time. It came to $921.00. They charged me a diagnostic fee but they also said they found a bad caliper and replaced it but didn't charge me for that because they never called me to tell me about it. Whatever! I paid, hopped in my truck and checked it. Guess what? The pedal was the same. Pump it up and drift to the floor. I went back inside they came out looked at it, never pumped up the brakes like I explained to them and they said it was normal for that truck. It never did that when I bought it. Started 3-4 months ago. Anyway they told me to drive it for the weekend and see if it feels different after I drove it for a couple days. I know a few great diesel mechanics. I had two independent mechanics look at it over the weekend at separate times. I never told them what the other said. They both agree that the diagnosis/repair that was done was not the right diagnosis/repair and they both said that the brake pedal drifting to the floor is wrong and both said the same thing as to what they found as the problem. I am now out $921.00 on a repair that didn't need to be done and my truck is not fixed. Monday I will be right back down there. Do I recommend bring your vehicle to the service department? No!

tom

Oct 4, 2015

very through and carefully explained the work done.clean waiting room .very pleasant staff to work with.the cafe is a unique addition to your dealership.

Explorerjm

Oct 3, 2015

This dealership is accommodating , friendly, clean and filled with experts that are eager to help you. I bought my car there and have taken it there for every oil change since. I would not take my car anywhere else. I recently had a near dead battery and an appointment I was going to miss. I called them , brought the car in and they took me ASAP , put the new battery in and I was off and running in time. Thank you Columbia Ford

car deal dwight

Oct 1, 2015

when you buy a new car or truck today , YOU NEED SOMEONE THAT UNDERSTANDS YOUR NEEDS, WHAT IS YOUR BUDGET? WHAT KIND OF CAR OR TRUCK DO YOU NEED, THATS WHAT ALLEN GIUDICI,DID FOR ME !!

kim1beale

Sep 29, 2015

I did some online research about the car I wanted to buy and then found a great match on the Colombia Kia website. My husband and I arrived and were immediately welcomed. Tony listened to what I had to say and brought me directly to the car I had described. We took a leisurely test drive while Tony described the features to us. He assisted us with every step of our new car purchase without pressuring us. Buying a new car can be very stressful but not here. The facilities are beautiful, the staff make you comfortable, and the service is extraordinary. Processing the purchase with Eric was also efficient. Tony knew what I wanted and he and Eric delivered it. I test drove the car late Saturday and drove off with it on Monday. It was the most comfortable new car purchase I have ever experienced.

lynnf

Sep 29, 2015

Buying a car can be intimidating, but Aaron was patient and friendly and made me comfortable though-out the process. I feel that I got a great vehicle, he understood what I was looking for and found it for me.

AshaleyH

Sep 28, 2015

I had a couple of issues with my vehicle. I called and got an appointment within a couple of days. When I got there, everyone was great. I explained what I wanted checked out on my vehicle. Everything they needed to do was done and in a timely manner. The whole place was great. The cafe had great food and the sitting area was quite relaxing.

dan

Sep 27, 2015

My experience at Columbia Ford's Service Center was great. There is not a single bad thing I could say about anyone or anything that I have dealt with during my visit. Kevin did an amazing job working on my truck to find the proper fix for my issue. Between an awesome mechanic and great customer service at the desk, I can say that I was definitely pleased with my experience.

IreneWatson

Sep 27, 2015

I always get good service when I go to Columbia Ford. I was not sure they would hear the noise I was concerned about in my car and not only did they hear it, they discovered it was a wheel bearing. They put my mind at ease about the cost of the repair by determining it would be covered under warranty and ordered the necessary part. The part came in within a couple of days and my repair was done quickly and efficiently.

Jonnyg6905

Sep 27, 2015

Columbia Ford Kia service folks are top notch!! Would steer you wrong and thorough in their explanations!! Would define recommend them!! Thanks for making my visit painless!!

Jim & Cindy

Sep 25, 2015

Our first experience at Columbia Ford was well received, everyone was very friendly and helpful. The deal was quick and simple at a great price. Our sales rep Matt Milici was very accommodating, great communication via email on the progress of the deal and truck prep. Matt spent an hour with me demonstrating and explaining the new technology in the F-350 and invited me back anytime for refresher training. Made me feel like his time was my time any time I needed it.

Les13

Sep 25, 2015

The only thing that was not done was my oli change warring was not reset, but no big deal. Great experience keep up the great work.

mookie

Sep 25, 2015

never received the paper work as I was promise in the mail. Vehicle floors not cleaned I do not know if this is done with an oil change or not. Brakes are working very good now. Vehicle took about 1 to 2 hours longer then promise.

Kyle2016

Sep 24, 2015

Recently I was in the market for a new car. Having bought from the Gates Dealerships before, my mind was set in that I was going to once again give them my business. This time around I had peek interest in buying a Kia and as such I had the pleasure of working with Steve Murphy. Simply put, Steve is a no pressure salesmen. At no point did Steve try to push me in the direction of a car that I had no interest in just because they wanted to get it off of the lot. Steve was patient with me as we looked at the Kia lineup. During what was a 2 week process of car searching for me, Steve was always working for me even when I wasn't at his desk. I would receive check-in calls from Steve about new cars that he thought I would be interested in as well as trying to get me more money back on my trade-in. In the end, I fell in love with a 2016 Red Kia Forte. It was the perfect balance of appropriate upgrades for me with a sporty car look. I know that if it wasn't for Steve truly listening to me and my needs then I would still be on the market for a new car. Once Steve was done, the baton was passed to Eric Gates who helped with financing. Eric presented me with two strong offers for financing; each one presented to me had better terms than I had with my trade-in. Eric took the time and explained to me everything that I was signing and even had made copies of everything that I requested. In all, my experience with Columbia Ford Lincoln Kia was top notch. The Gates family really does have an eye for exceptional employees who really make the process of car buying so much simpler. I think it is safe to say that I will be a committed lifetime buyer to the Gates family.

mdd1986

Sep 22, 2015

Columbia Ford made the experience of purchasing a car very quick and easy. No hassle and honored the agreed upon price before my arrival (I was located 2 hours away). I have purchased many cars out of state and it is usually a hassle getting the car registered and temp plates. They took care of everything no trips to the DMV. This is a first for me and I would recommend anyone out of state to consider purchasing a car from Columbia ford. I dealt with both Steve Murphy and Eric Gates and both were very professional and excellent. Some of the most honest people in the business. I have dealt with. Its also nice to see family members working in a business together. I also recommend that columbia ford keep using Autotrader/Cars.com for selling vehicles. I never look at dealership websites its just much easier to search using these websites. And I know many others that do the same.

DanS

Sep 20, 2015

Columbia Ford was great. They were able to get my vechicle in next day for unexpected repairs. Vechicle repairs were completed the following day and the way I dropped it off, clean. What dealership gets your vehicle after service for pickup and parks it in front of the entrance door??? Top notch.

KMPCS94

Sep 19, 2015

Columbia Ford worked very hard to find a vehicle that we wanted. They kept in constant contact with us to assure us that they were still on top of everything. We explained to them that we didn't have a lot of time to sit at the dealership so they took that into consideration. When we went in to sign the paperwork, it was a very quick transaction . They went over our new vehicle with us very thoroughly, and we were on our way

youssefkouatly

Sep 19, 2015

Columbia Ford Lincoln Kia is a very good dealership with a convenient location and very nice and comfortable waiting salon.Both the Sales and Service Departments are staffed by experienced and courteous people.

Erinrocks

Sep 18, 2015

Everyone that I came in contact with in the dealership was friendly and welcoming. We ran into our sales person and he recognized us and greeted us with a smile and a friendly conversation. I would recommend Gates to anyone looking for a car.

JMoneyHammertime

Sep 17, 2015

I'm in and out within a reasonable time frame. The staff is very professional and courteous. I feel confident leaving, knowing what work was done and what work needs to be done in the future. Thanks Joe!

JJFonty

Sep 16, 2015

Columbia Ford was great to deal with. They were professional and assisted with the pick up and delivery of my vehicle for service. I would highly recommend the dealership to others.

Pamela

Sep 16, 2015

I am a returning customer to Columbia Ford. My 1st purchase was in 2013 of a new Ford Escape. Recently I decided I wanted to upgrade to a newer Escape, and loving my past experiences and the excellent way I have been taking care of by Columbia Ford, there was absolutely no question that I would return to Columbia Ford. The sales dept has gone above and beyond to negotiate an affordable pricing package for me so I was able to get the vehicle I wanted. The salesman Mike Howard was very compasionate and listened to me and my request. I never felt pressured into this purchase. The entire experience was an enjoyable one and I am now loving my new 2016 Escape.

Joe

Sep 15, 2015

I have always liked Ford/Lincoln cars.Columbia Ford is a top notch clean, personable, responsible dealership. As far as sales people go, everybody has their own preference, for me Steve was the best sales person i have ever dealt with, he even came in on his vacation to make sure everything went well. Eric was great too, he explained everything i was signing and was efficient and quick with the paperwork.

Laurajoy15

Sep 12, 2015

I have been having many issues with my vehicle that I purchased in JanuaryJanuary from Columbia Ford. The first time I brought it in for service for check engine light on, jerky transmission, stuttering and clicking noise in engine they told me everything was fixed with an oil change. Brought it back in July for the same issues and this time they found a bit more wrong with the car. This was after we had to help them with their diagnosis and show them we knew a bit more about car repair then they thought. We got the car back again the first week of August after them having fixed it 100%. First week in September and the check engine light is back on again. This time I dropped it off on a Thursday and they looked at it on Tuesday. They told me the check engine light wasn't on and they couldn't find anything wrong with the vehicle. It still has transmission slippage, backfiring and jerking. I used to think highly of Columbia Ford but will never be going there to fix any of my other vehicles or for purchasing another vehicle. They have lied to me numerous times and am extremely disappointed.

steph023

Sep 12, 2015

They took my car in right away and always updated me with the progress. Multiple people at the dealership came to check on us to see if we needed anything.

Annie

Sep 7, 2015

We went to Ford for the first time in 2000 when we owned a motorhome with a Ford chassis. We found the service excellent and Mike Pahlas (a service advisor at the time), a person to be trusted. When we needed to change our Jeep around 2006, we bought a used Ford Freestyle, and in 2013 replaced it with a Mercury Mariner in order to accommodate Robert's electric scooter. Each time we purchased a Ford product so that your service department could take care of it. Mike and Joe are the two people we have worked with the most.Personally, we are sorry to see Mike leaving, but hope that you will replace his position with someone as pleasant and trustworthy as he was.

Happy :)

Sep 5, 2015

Had to have service on our Ford van out of state and your dealership helped us get reimbursed for under warranty work done.thanks love your atmosphere in your dealership

Tiffers82

Sep 5, 2015

I was helped promptly. The staff was courteous, and had great communication with me from the moment I stepped through the doors. They did a great job, and listened to me.

Tundra Toy

Sep 4, 2015

Excellent experience purchasing my F150, professional and courteous staff. Thx Matt and Eric for the Great Deal...I will be returning for my next purchase!

james123

Sep 4, 2015

my dealership coated my undercarraige in a less than a two hour wait and also fixed a seatbelt retracter. all under warranty great service. friendly staff

CSWA

Sep 2, 2015

All work and service done for this repair was done in an excellent, professional and courteous manner. Thank you. I recommend Columbia Ford highly to anyone.

EEB

Aug 31, 2015

As a returning customer, we were happy overall with our recent purchase. The one negative was the amount of time it took. However, staff was pleasant and helpful. We new what we wanted coming in, so that helped us. We will continue to return in the future, but hope the amount of time spent next time in purchasing a vehicle will be less.

Ella2006

Aug 31, 2015

Had a very professional staff specifically Jimmie Bletsch, Matt Millici, and Eric Gates help me locate a vehicle I wanted, work with me to get me a payment that worked for me and they were very patient and professional. Thank you very much. Highly recommend Columbia Ford for a great car purchasing experience.

slvalk

Aug 31, 2015

It was my first time at the dealership for service. Everyobe was very nice and helpful. Service was quicker than I expected so I was in and out to get on with the rest of my day.

sma

Aug 31, 2015

Nice clean dealership. Saleperson very knowledgeable of the vehicle I was looking at. Able to neogiate a good lease deal. Friendly helpful staff. No high presuure sales.

Tom51

Aug 31, 2015

They repaired a transmission issues under warranty. Joe called practically every day to keep us informed of the progress. The repair time was quite reasonable considering the extent of dis assembly required. Joe answered our questions promptly or got back with info the next day. Over all the service was very good.

Skwurm

Aug 30, 2015

I was able to resolve an ongoing issue with a tire pressure sensor that was malfunctioning. The service was quick and staff were friendly and helpful. Great experience!

Peggy13

Aug 30, 2015

Great experience!! Will definitely do business with them again in the future!!!! Sales people were exceptional.They are very tentative and completely answered all the questions we had about our new purchase...

Lorraine7294

Aug 29, 2015

Awesome services.. Able to take care of car right after work. Short wait and no stress. Always nice people and make the process worry free..

IreneWatson

Aug 27, 2015

My husband and I have both bought Ford vehicles at Columbia Ford and have been very happy with both the sales and service department these past four years. We are always able to get service appointments in a timely manner and the staff is very competent and courteous. We highly recommend them to anyone who is looking for a dealer they can count on.

Dcpowerguy

Aug 26, 2015

Columbia Ford is the best place to buy and service your vehicle. Friendly staff, great prices, and people who know your car inside and out.

momof3

Aug 26, 2015

I took delivery on a used but nearly new, low mileage vehicle today. It is exactly what I was looking for. My sales person, John Senick, was aware of my needs and called me as soon as a vehicle fitting my needs was available. The car is perfect and just the right size for all family members to share. It has the 4wd, which was a requirement and a few extra nice-to-haves. John assisted us on 4 other truck and car purchase over the years. Columbia Ford is a friendly, service oriented organization. I would highly recommend them to anyone looking to make a vehicle purchase.

Bagger

Aug 25, 2015

I've dealt with John Senick for many years. He knows me and my taste in cars and trucks. Nothing pushy, or distasteful. Ever. Always a positive experience.

AndyB

Aug 24, 2015

Having been in the auto sales business prior to my retirement, my wife and I found our time spent with Tony Mauro a good choice and extremely worthwhile. Tony is a real professional. I urge everyone to ask for him by name when in the market for a new vehicle.

Jack210

Aug 24, 2015

Aweful so far. Treats you kike ur dumb. Cant answer questions and ver pusy. Get put on hold for 5 to 10 min everytime. Im putting a new engine in my truck and spending 8k to do so. No one can tell me why, call with questiins and get attitude. Stopped in and watched her roll her eyes when somone said i was there. Ive never been treated like this.

Bullboy

Aug 23, 2015

I had a very good overall experience , purchasing my car, I would recommend Columbia ford to family and friends .Also the facility was welcoming and fresh.

Sewanna

Aug 22, 2015

I needed an oil change, etc. they checked my battery and tires. I was pleased with not waiting too long. I will be going again.

kia-owner

Aug 21, 2015

It was excellent service as usual - however, my Kia Optima is not a hybrid- it is a stick six with a gas engine. Your computer has it listed as a hybrid. Thanks for being a great dealer with great service!

Chevy Guy

Aug 20, 2015

My husband will tell you he is a "Chevy guy" so for us to consider and then purchase a Ford Fusion AWD is quite an accomplishment. Love the car and the helpfulness of everyone at Columbia Ford.

drew7

Aug 20, 2015

the crew at Columbia ford is very helpful. They answer any and all questions that you may have, and give you a lot of incentives for taking advantage of their incredible service!

jackw

Aug 18, 2015

As usual a fine experience from very professional staff from Mike Howard on down. This is why I'll continue to return in the future.

happyguy

Aug 17, 2015

I have worked with Steve Murphy before great guy.He went out of is way to help me purchase my new fusion.So far it's been a very good experience for me and my wife.Thanks again.

Alan

Aug 16, 2015

I recently purchased an F-350 from Columbia Ford Kia. Allen Giudici was my salesman. I was very pleased with the time he spent with me in making this purchase. Allen was very knowledgeable and helpful as was Jimmie Bletsch in finalizing my purchase. Everyone I dealt with at Columbia Ford was very professional and courteous. A highly recommended dealership.

don

Aug 16, 2015

I recently purchased a new Ford Escape from Columbia Ford. Matt Millici was the sales rep that helped us purchase the car. Matt was very knowledgeable about Ford products and helped us through the buying process. The sales manager and finance manager were top rate people to deal with.

Mtipakdi

Aug 15, 2015

I've always had wonderful experiences at Columbia ford. This is my second purchase from Alan. He made the whole sale easy and no pressure Thanks!!

Tiffany89

Aug 15, 2015

This dealership is definitely outstanding. The Service advisor (Theresa) is always very professional, attentive, and courteous. I will definitely continue to service my vehicle here. Thanks everyone

Ynot3363

Aug 14, 2015

If you dread the dealership woes of haggling and going back and forth thus is the place for you. Never have I seen salesmen, managers, and the finance department work together so well to meet your needs. Customer service is just outstanding and they truly tell you how it is and it feels like one big family. Not to mention it but you don't have their finance staff pushing hard for the extended warrenties they will show you the break downs and explain everything to you. If it make sense they feel like it will benefit they tell you just that but they don't pressure or push you into them. They are also always looking out and trying different rebates or discounts to get you the best possible deal. Yet it doesn't end there, they take you through everything about the car you could possibly want to know, that is if you want to, as well as they follow up with you to make sure everything is going alright and you are happy with the car. Overall this is an amazing dealership with even better staff. Ask for Aaron or Allen and you'll know from the start that you picked the right dealership.

Bob860860860

Aug 13, 2015

As a first time buyer, I was naturally nervous about making such an important decision. That faded almost immediately. The team here at Columbia ford made me feel like i had known them for years. Trust and respect is important in every relationship. They really seem to understand that here at Columbia Ford. John Senick worked diligently to help me find exactly the car i wanted while staying incredibly affordable and stylish. My Ford Focus is a great car! Eric guided me through finance making it easy and clear, explaining everything politely. Chris, Eric and John were great! I highly recommend this family here Columbia ford. Trust...Respect...Family! Thanks guys!

BARV

Aug 10, 2015

My a/c died on a 93 degree day. Brought it in for service and had the best help ever. Theresa couldn't have been more helpful. She searched multiple sites to find me the best prices on the Parts needed for the work needing done. She kept me posted every step o the way. I couldn't have asked for better help.

Dubgenisis

Aug 9, 2015

Great service I bought a new Taurus the car looked great nice and clean the dealer showed me everything about the car even how to use My Ford Touch.

Hulk114

Aug 9, 2015

Staff is always friendly, service is always on point and in a timely fashion, Wouldn't take my baby anywhere else. Recommended to all friends and family!

MaryR103

Aug 9, 2015

Top rating for personnel who give top customer service!!! Thanks for fitting my car in to fix an inoperable turn signal ASAP!!! I was in and out within half an hour!!!

JPDU4_2015Pathfinder

Aug 7, 2015

Picked up my first deisel F250, Allen Make it very easy. Columbia Ford is one of the nicest, cleanest, and friendliest dealers around. I would recommend this dealer over any other one I have ever been in.

JpLp8367

Aug 7, 2015

This is a beautiful dealership from top to bottom!!love the atmosphere and everyone that works here is so welcoming and helpful!!my son and nephew want to go back to have lunch at the restaurant and feed the fish that they have there.

Caisuter

Aug 6, 2015

I love coming in for my service. They are very quick, receptive, and helpful. The day I came in and they were behind schedule they let me know right away, and while I waited I enjoyed breakfast at the cafe with a complimentary coffee. They always go over the paperwork from the inspection with me so I know everything is in good shape. No complaints.

Spyder5

Aug 5, 2015

Chris was an enormous help in finding the perfect vehicle for me. I appreciate the extra milehe went to make sure I was satisfied.Even though I bought a GMC I will be back to Columbia Ford and a special thanks to Chrisfor his above average assistance

danthefireman

Aug 3, 2015

I went in for an oil change and the mechanic noticed that I really needed to have my rear brakes done as the rotors were being scratched. Theresa did a great job organizing everything so that the work could be done right away AND she gave me a great price for the work. It work was done within a few hours and I was (safely)on my way,The team is always a pleasure to do business with. the atmosphere is pleasant and the waiting area is more like a five-star hotel lobby than a mechanic's waiting area. Most importantly, the repairs are always performed to the highest standards and the prices are fair. I couldn't sk for anything more.

johnnyd174

Aug 3, 2015

Had a small mishap with my Edge, when I called Joe got me in later that day.Job was completed within an hour, again to my total satisfaction. Too bad I don't have this service in Florida where I now live. The ford service department at Delray Motors there doesn't come close to Columbia Ford. I try to get ALL my service done at Columbia Ford when I am here. I do not trust anyone else BUT Columbia Ford. Mike, Joe, and Theresa are fantastic!!!!

mundrane

Aug 3, 2015

I appreciate it when the conversation that I have is quick, accurate and helpful. The work needed was described fully (even the disappointing cost of a new key).

focus 2006

Aug 2, 2015

I was recently in for service before leaving out of town unexpectedlyI had some major issues that needed immediate actionAfter having service completed,Upon driving home my car quit on the road..Call service right away. Within a matter Joe , Mike, Rachel & The service team took care of me. They truly went above and beyond to help me at the last minute.THANK YOU!!!!!!!

Byron-Morgan

Aug 1, 2015

I gave this review 5 stars for many reasons. 1) I was treated extremely well by everyone. I was handed a water bottle by a gentlemen I wasn't dealing directly with. Amazing. 2) Matt Milici was my salesman, and he did an extremely great job overall. I absolutely have to give him a shout out for everything he did for me today. He gave 200% effort, not just 100%. I was in a difficult situation and he was sure something could work out. And he was right. He is professional and down to earth which is pretty hard to find these days. 3) I felt a very positive vibe from everyone there. Great senses of humor, a mega bonus. 4) Eric Gates really put in over-the-top effort when going over the numbers. He's down to earth and professional. Conclusion: I didn't have a single bad experience. Not one. These guys took care of me, and I was more than happy to have done business there at Columbia Ford and Kia. Cordially, -Byron Morgan

doug

Aug 1, 2015

Always fast, friendly and clean. You feel like your are family when you are there. They are very accomodating when scheduling and appointment. Excellent service!

jpdecarli

Jul 31, 2015

Prompt, reliable and friendly service. Completed in time promised. Vehicle inspection covered more than I thought. I had a ride home, and planned on coming back. Joe Berube even looked around the dealership for me before he called.

Starr,nicole7446

Jul 30, 2015

Very nice group of people. Super friendly. They make you feel so comfortable when your there. I worked with Eric, Matt, and Al and if I had more money I would but another car from them! Georgous place! You have to check it out.Nicole Starr

raptorgirl

Jul 29, 2015

Everyone went out of their way to make sure I was a happy customer. Steve even went to the UHaul dealer with an Explorer to discuss different hitch options for me. Jimmie worked with me for a good trade-in and Eric spent extra time going over all of the warranty options. All of my questions and concerns were taken care of. I would highly recommend this dealership to anyone.

Kia52

Jul 28, 2015

Amazed how fast the Kia was turned around. Just about had time to finish my breakfast at the excellent T-Bird Cafe.. I will definitely lease another auto from your dealership based on this great service .

Sookie

Jul 27, 2015

We have been with Columbia Ford Lincoln Kia for many years. They are very professional and friendly, and are always willing to accommodate their customers.

speed

Jul 27, 2015

Theresa Gendreau did a grest job in seeing the service was perform on my vehicle work was done on time great job all part;s were replaced

stualx

Jul 27, 2015

i brought the car in at 9:30 without an appointment and they got right on it and it waas ready by 6 pm. This is the second time I have brought this car in for service and been pleasantly surprised that the cost was lower than expected and the car was serviced right away. Bobby was excellent at keeping me informed of the progress.i would recommend Columbia Ford to anyone needing service.

Peter B

Jul 26, 2015

Theresa remembered the issue from a previous incident and was able to get our repair done at the last minute so we could leave on vacation. Thanks also to Mike for squeezing us in with very little notice. Typical great job by your service department

Ctcraig

Jul 25, 2015

I could not be happier with how the transaction went, ot my purchase. The process was fast but thorough. Everyone I encountered was pleasant to deal with, and committed to making me happy.

Brendan4815

Jul 24, 2015

Very friendly staff, I was in and out in under 30 minutes they offered me complimentary coffee or water. Great experience. Will always get my work done here

sean.green

Jul 24, 2015

I have bought a few cars from Columbia and working with everyone here is great! Working with Matt Milici and Eric Gates is a great experience and Eric is a numbers magician! I will definetly go back when it's time for my next vehicle!

Donna and Dan Happy customers

Jul 23, 2015

Not the first car bought with John's help. Will return again and again.... A+ customer service. John has for years been our salesman. Always there before, during and after the sale. All of the Columbia Ford team is prompt, courteous and so friendly. The facility is always clean and inviting. No pressure

Jimf350

Jul 23, 2015

Steve Murphy was extremely helpful and very understanding every time I changed my mind. He worked very hard, and many hours to find me the perfect truck. He went above and beyond any other sales associate I have ever met. I wasn't a easy customer, and he was always right there to answer my questions with understanding of my needs. I could tell he actually cared,and wasn't just trying to sell me a truck. Highly recommend Steve for anyone looking for a Ford, or Kia vehicle. Eric Gates in finance was very friendly and explained all my options slowly so I could understand. No tricks or games. This is my second truck purchase from Columbia Ford, there were many other Ford dealers closer to me. Columbia Ford is worth the trip, even if your not close to them !

jessicap1988

Jul 20, 2015

Getting my new escape was easy. Aaron was friendly and great to work with. He made sure I got the best deal possible on my new car.

If8gc65d

Jul 19, 2015

Service department continues to be great. I have recommend the dealer to friends for purchase and service. Clean and unique atmosphere. Thunderbird cafe always had great breakfast for the price

Ron

Jul 19, 2015

Mike Howard, Jimmie Bletsch and Eric Gates, the sales/finance team, were very easy to work with without hard sales tactics. They provided the facts and associated costs and reasonable trade-in offer which made the transaction very smooth and an enjoyable experience.

Jack86

Jul 17, 2015

Thank you Anthony McCormack, Jimmie Bletsch, and Eric Gates. I truly enjoyed my experience at your dealership purchasing my new F150. I would highly recommend you guys to anyone I know you guys are AWESOME!!!!

Carbuyer1

Jul 15, 2015

Friendly, no-pressure, knowledgableBought a new car and they listened to what we wanted and needed for a car and our budget. Would buy from there again.

Bob C

Jul 14, 2015

Just leased my second F-150 with Columbia Ford. This was one of the best experiences Ive ever had either leasing or buying a vehicle. From the time my wife and I were greeted upon entering the dealership through the completion of all the paperwork Columbia Ford has been top notch.Our salesman Steve Murphy was fabulous he listened to what we were looking for and never tried to push us in a different direction and ultimately came through with the right deal on the truck we were interested in.Eric Gates did our closeout paperwork quickly and never push us to take the typical last minute closing items as a courtesy he made us aware of our options at closing but that was it when we showed no interest in adding additional cost to the deal. I have bought over 6 New Fords since the last time I purchased a vehicle from Columbia Ford and I can honestly say they treat their customers better than most of the dealerships in Eastern Connecticut and hold a good inventory of vehicle choices. I currently plan to keep my business with Columbia Ford for my next Ford whenever that may be.

Crackerjack

Jul 14, 2015

I took the car in for a tire rotation and oil change. The convenience of scheduling service on-line is absolutely the best. The lounge and cafe are superb as are the people. Lots to do while waiting for your car.

kathy269

Jul 14, 2015

The service was great as usual and my only concern is that I was quoted 165 over the phone and to my surprise when I arrived the charge was 200 dollars. This has never happened before to me. Normally the price quoted is the exact price. The amount of the tire was not what I wanted to pay. I could have gotten a cheaper tire elsewhere and paid for the diagnosis.

Bob T

Jul 13, 2015

I recently purchased a truck from Columbia Ford. This was my first visit to this dealership. I was very impressed with the relaxed atmosphere. When I first got there I wasn't quite sure what I wanted. My salesman Matt Milici was very professional putting up with my indecisiveness. Anyway I walked out of there with a great deal and I'm very happy with the truck. After a week I found a problem with the truck. I went back to the dealership today and talked to Matt and Chris Ledoux. They are going to fix the problem for me! This is the way it should be. Not forget about you after the sale. My wife will be looking to replace her vehicle in the fall. It's a little bit of a trip but we .will be backthanks! Bob Teslof

Choltman

Jul 12, 2015

I was looking for a specialized used vehicle. I shopped every dealer in a 100 mile radius. Steve Murphy is the only sales person that followed through and found what I wanted.

Russ R

Jul 12, 2015

This is my 4th purchase from Columbia Ford. Salesman Aaron Guilbeault, all 4 from the same salesman is a big deal, not an easy task. I've always been treated with respect, everyone is very friendly and outgoing. Very relaxed atmosphere, no pressure to buy, knowledgeable staff, just really good people in general. I actually think of them as friends, I've dealt with a lot of dealers because I love to buy cars, this place feels like I'm hanging out with my friends. I can't say enough good things about Columbia Ford. Special Thanks to Aaron, great job as usual, I wouldn't expect anything less from you, you are a fine young man. Recently met Eric Gates, again, great customer service, professionalism and someone who is down to earth. A great asset to the company. I have a few other friends here and I don't want to leave them out..."Ginger Rogers" (Matt Milici) "The Honey Badger" Dale Thomspson, all you guys are a great team, don't lose that!Thanks!Russ Roberts

Sumu456

Jul 12, 2015

Went to their online invetory and found the vehicle I was interested in purchasing. Scheduled a test drive when it was most convenient for me and I did not feel pressured to purchase the vehicle right then and there. Entire experience from start to finish was excellent. I do NOT regret doing business with them

dalelowriss

Jul 11, 2015

Walked in the door, looking to buy my first vehicle and was not pressured at all, comfortable experience from the start.Sales staff was helpful, knowledgeable and relaxed. Was quickly shown what I was looking for and went over the vehicle with staff completely. After deciding the vehicle for me salesman made it his mission to get me on the road, less than 24 hours later driving my new vehicle. They took care of me.

Robert Baratta

Jul 9, 2015

I have been coming to this dealer since 1992. Have bought vehicles here. I deal mostly with service and sometimes parts. Mike Pahlas and his service team are the best in the industry, and I have been to a lot of dealers even in other states. Not only is the service great, but they treat you like one of the family, with respect. They go out of their way to accommodate customers, and make sure my vehicle is fixed right the first time.Technician Paul Danieluk is an absolute genius! His working knowledge and attention to details of vehicles is simply amazing. The building and customer accommodations are awesome, buts its not about the building, its the people. I'm a car guy, and even if you're not, they will make sure you are happy. I make the trip to Columbia Ford because I want to , and I live 55 miles away!!!

chapd3it

Jul 6, 2015

I was told it would be about an hour to change the oil and rotate the tires on my Edge but it turned out to be less than that. That also includes the multi-point inspection they normally perform. I hung around in their waiting area but I also received an email that the service was completed which is a nice touch if I had decided to not stick around.

Mary94

Jul 4, 2015

John was a great dealer. I am 20 years old and I went to Columbia Ford looking to buy my first car. I was originally overwhelmed by the process because I just moved out of my parents house and the idea of spending every penny I had saved since I was 16 was daunting to say the least. My parents came with me to help because I don't really know much about cars. The days before I went to Columbia ford I had gone to other dealerships but I just didn't feel 100% comfortable and taken care of at any of them (honestly I was met with a lot of dealers who spoke down to me as if I was in infant). John Senick at Columbia Ford was nothing like that. He made me feel comfortable and well informed but also treated me with respect and acknowledged that I was the one ultimately making the decision. Not only that but John really did his very best to get me the best deal on a great car. He came back to me with an offer that was far better than any expectations I could have had and I simply couldn't refuse. He was great about working around my work schedule when coming to pick up the car. When dealing with the paperwork and finances Eric Gates was also very friendly and down to earth. I couldn't be happier with my 2011 Hyundai Elantra. In all I had a wonderful experience at Columbia Ford and I would encourage anyone to request John Senick when buying their next car. You won't be disappointed!

BRG

Jul 3, 2015

Great shop. Completed work for estimate.no hassles with the insurance company (travelers)vehicle was nice and clean when returned and had a great paint job. Can't tell thatt it was repaired..

Dlp

Jul 3, 2015

John Senick.. Great guy, honest, easy and quick. Not a typical car sales person. Very friendly and authentic. Best price in state. Make sure you ask for John

John M

Jul 2, 2015

I brought my car in to have new brakes installed. I was due for new brakes so I purchased aftermarket upgraded drilled and slotted brakes to cure the morning squeel. These are advertised to reduce this issue. Like a lot of cars these days my 2012 Taurus would get a slight coating of rust on the rotors over night and I'd hear this squeel backing out of the driveway every morning. The new brakes have been installed. The squeel is gone. Columbia Ford did it for slightly less than was quoted over the phone even with the oil change added to the service. As usual everyone was very nice and the service was excellent. There are a few Ford dealerships closer to me than Columbia but it's definitely worth the trip.

Kathy

Jul 2, 2015

I've been coming to this dealership for over 20 years. I have always had great service from all of the staff members who work there,

harry43

Jul 1, 2015

I am very impressed with Tony Mauro . He treaded me like a real person and was down to earth not like most car salesmen . I would recommend this dealership and Tony to all my friends . It is a pleasure not to be forced into something you do not want to buy . They gave me a great deal and with no pressure . Thank you very much for the great experience and great truck . Harry

Maddyspumpkins

Jun 29, 2015

After having bad luck with Central Ford in Plainfield, I was told with the honesty of Columbia Ford I would be happy with my results... As Columbia Ford found my issue with one shot I'm very happy with my outcome there. I'm a happy girl now my truck does run well, after six months of others not figuring out what the problem was.

Marie83

Jun 29, 2015

I went with out expecting much. And left with a brand new car. Everyone was smiling and friendly. I have been to three different places to get cars but this will be the only one I will stay with. I felt so welcome and comfortable.

mrsoul

Jun 29, 2015

Columbia Ford Kia has a huge selection of vehicles available. They are more than happy to let you look at and drive whatever vehicle you want to ensure you get the vehicle that suits your needs. Their finance services are swift and courteous. I would definitely buy at Columbia again. I would also recommend this dealership to all my friends.

Brewman

Jun 26, 2015

Had made a apt online to drop my f150 off for service. Theresa was great and offered some complimentary services for my truck. Everything was still covered warranty and the issues I had they fixed, no questions asked. Great customer service and always pleased with the work performed.

disseminated

Jun 26, 2015

The Body Shop personnel were very helpful. They worked with the insurance company and made the experience easy. Our truck looks perfect. I have already told friends to go there. Kind, respectful and prompt.

Erinpitrone

Jun 25, 2015

Brought my car into Columbia ford for service the other day- they are the friendliest, most helpful dealership. I will no longer go to any others- the service, considerate staff and efficient staff are a pleasure to work with. They made sure my son was entertained, gave him fish food to feed the fishes and cold water and complimentary coffee while we waited. OurBreakfast at thunderbird cafe was excellent! Great visit to Columbia ford- keep up the good work!

jeremymckee359

Jun 22, 2015

Always a great experience at Columbia Ford. The sales team is friendly, knowledgeable, and helpful. They really go the extra mile to get you the deal you want. The service department is very clean and efficient. I've been dealing with Columbia Ford for the last 3 years, and have never had a bad experience there. I always recommend them to friends who are looking for a new car. Keep up the good work!!

Geezer Wannabe

Jun 21, 2015

The service department advisor I worked with understood what I needed and then followed up with a phone call when the preliminary diagnostic work was done. He provided clear and accurate information. The work was done by the techs as promised and done right! It doesn't get any better than that.

drmike

Jun 16, 2015

Found car online great car great price responsive. Questions answered . A little concerned becuase I did not see the car before I bought it. No tricks no problems; the real dealtransport guy was great and he thought the dealer was excellent as wel

Tom60

Jun 15, 2015

Everyone at Columbia was very pleasant to work with but my salesman Matt Milici was great! Matt went well out of his way to make sure everything from the price of my car to service to putting my plates on it was done correctly. Also followed up to make sure I was happy with everything. I looked for the right car for almost three months at all different dealers around CT. I was sick and tired of sales people trying to get it over on me one way or the other. All car sales people are the same! That's what I was sure of till I met Matt! A real man not a salesperson looking to screw you. I felt as ease thru the whole process. I can't thank him enough! It was the way it should be at all dealers but IT'S NOT. Thanks Matt for everything. I'll be glad to recommend Columbia Ford thanks to you and I never thought I'd say that! Thanks, Tom Casso

Sandra M

Jun 13, 2015

My first time at a dealership and all the employees were very friendly especially Mr. Steve he was very patient and tried his best to get a good deal for me. Happy to say Steve was able to Help me out. I now have a brand new car and was able to take it home the same day !!! . -Sandra

WaltertheWonderDog

Jun 13, 2015

The dealership did a nice job fixing the radio issue that I had with my C-Max. I also had an oil change performed. The only thing that I would like to see would be for them to add vacuuming the car to the regular oil service since that is something most every other oil change place does.

Bob97531

Jun 12, 2015

Always polite at the service counter. If there is a problem with my car, it is fixed and I never have to return to have the same problem fixed. Consistancy!joe in service answers all my questions.Excellent service! always!

Genovesi

Jun 12, 2015

Theresa went above and beyond all our expectations, once again. Theresa always takes the time to communicate with me when my truck is in the shop. I service all of our trucks at Columbia Ford because they are friendly, professional and they keep there facilities spotless!!

Kayaks22

Jun 11, 2015

John is a great sales person, Jacob handled all the paper work and saved me several hundred dollars with my military discount. John is now considered a friend of the family, he is a greater son to know.

weh628

Jun 9, 2015