Conicelli Toyota of Springfield reviews

keepyourheaddown

Oct 12, 2016

Just finished a great round at Springfield Country Club . I saw Toyota dealership I thought I just drive in and maybe they could give me a good deal on a new Rava 4. Just so happens there had to be Jay Johnson there what a deal he gave me thank you Toyota

CamryHybrid

Oct 11, 2016

We shopped around, found the best experience, service, and price at Conicelli in Springfield. Jeff Bellantine is great to work with, as is Eli in Finance.

IH8grapes!

Oct 10, 2016

I had the pleasure of working with Maria Garnett on Saturday October 8, 2016. Maria and Steve( Sales Manager) worked tirelessly to put me in a beautiful Toyota Rav 4 2015 . They are amazing and I am grateful to have been able to work with Maria for the first time, and Steve for the second. Connicelli Toyota I am a customer for life and I am going to tell all my family and friends when in the market for a new car ... come see Maria Garnett she is a true sales champion

Bill H

Sep 26, 2016

Joel Morales and Midge Hecker were great to work with. Joel knows the business and vehicles, he and Midge friendly, efficient and patient as we walked through the buying decision and then the introduction to our new Highlander. They accepted an offer that was fair for both parties and worked with us through each step of the process. Despite working around the crowded lot during their construction, we felt important and not just one of the crowd.

Camry123

Sep 23, 2016

Dwain Johnson is pleasant, friendly and worked hard to get the pricing we wanted on our Lease. He earned oir rating of 5 stars! Midge Hecker made the paperwork quick and easy. She is very friendly and also a pleasure to work with.

Stacey

Sep 20, 2016

I walked in distraught because my previous car's engine died, and walked out with a brand new RAV 4. Jeff Ballentine was great! He was very informative about all of my options and really listens to what YOU, the customer wants. I had the pleasure of dealing with Dwaine J. and Eli the business manager, and I can say the staff is awesome.

kag81606

Sep 19, 2016

I recently went into this dealer to lease my first car. Everyone was super attentive & informative from the start. Jeff B was great! He made sure to answer all of my questions and made sure I found the perfect car for me. Jeff made sure that I had everything I needed to make my purchase quick! I was in and out in an hour! I am now the proud owner of a new car and would definitely recommend this dealer.

Paschall

Sep 18, 2016

Salesman was incredible, he was friendly and very helpful. Provided me with great customer service and very helpful insight. I recommend you do business with him, he's top notch!!

Dr. Dan

Sep 14, 2016

We highly recommend Conicelli Toyota of Springfield, PA to anyone who wants a great experience purchasing an automobile. We found a Toyota Tacoma online and called the dealership to inquire. Yvonne answered our call. She very pleasantly directed us to the Internet Manage, David Scott. We were super impressed with David! He was professional and extremely personable! David was very knowledgeable not only in the arena of sales, but the human aspect of making such an important purchase. Deciding on a vehicle you'd like to buy and keep for the long haul, can be a daunting experience. We have never owned a Toyota, so we had no experience with the automaker. David gave us a detailed description of the Tacoma and let us know, we'd be happy with our decision to trust him and his dealership. We can honestly say, if you want a great experience at buying an automobile don't hesitate to call David Scott. You will not be disappointed! We'd also like to thank Joel Morales for showing us all the features on our new Tacoma truck. Thanks also to Jeff Kachelries for walking us through the financing. David, we'll send friends your way! Thanks, Dr. Dan and Esta Ragland

MNP2016

Sep 13, 2016

Jay really worked hard to make sure my needs were met regarding the price of the vehicle. Jeff was super fast. I only gave 4 stars because I believe my Jeep could have been detailed ALOT better. Jay was exceptional, he even sent the car back; however, I still felt that it could have been detailed better.. Overall a good experience.

Pm010209

Sep 7, 2016

Jay and Lou was great to work with. Named price I wanted to pay and with no haggling Jay and Lou were able to make it work.

Steve S.

Sep 7, 2016

Jeff was easy to deal with and he worked with the finance dept. to help me get my price! It was a pleasant and fast experience!

AD0514

Aug 25, 2016

I had a few rough patches dealing with Conicelli until we worked with Jay out of the blue. We came in to return a lease and go elsewhere but Jay would not let us. He talked to us, a listened to us and got the job done. This is our 4th Conicelli car and have referred numerous other buyers. Jay kept us happy, and our business!Thanks!

Sue A Garvey

Aug 24, 2016

I had a great experience. Jay our sales representative was excellent! Answered all our questions and wanted to make sure we were buying the cars (yes we bought 2) that were perfect for us. Jay and the whole team (especially Steve with financing) went well over on customer satisfaction. They even stayed late to make sure we could bring home our cars that same night. I strongly recommend Jay and the team if you want excellent service and professionalism. Absolutely the most pleasant buying experience I have ever had purchasing automobiles. I would not buy anywhere else.

MomOf3

Aug 21, 2016

My husband and I visited Conicelli on a Friday evening after already receiving an Internet quote on the vehicle we were interested in. Our salesman, Eric, was wonderful! He knew the ins and outs of the vehicle and took us through the many features, answering all of the questions we had. As we moved into discussing our trade and final price, Eric continued with a positive, no-pressure attitude and worked with us to get the price where we felt comfortable. When we said we wanted to sleep on it, he was not pushy or aggressive like other sales people have been in the past. We had planned to visit another dealership, but by the next morning, my husband and I agreed that Conicelli had given us a great deal, and the fact that their customer service was so outstanding made us decide that we had no reason to look further. Eric's knowledge and positive, upbeat attitude made for the best car buying experience I've ever had. I highly recommend Conicelli in Springfield!

CALECO

Aug 18, 2016

AFTER A FAIR TRADE EVALUATION & AGREEING ON NEW VEHICLE PRICE WE TURNED THE ENTIRE DEAL AROUND VERY QUICKLY & I WAS ON THE ROAD.HIGHLY RECOMMEND THIS DEALER MY SALES PERSON JAY JOHNSON & THE SALES MANAGER JOE WHO STEPPED UP ON MY TRADE TO SEAL THE DEAL.THANKS & LOOK FORWARD TO DOING BUISINESS THERE AGAINJ.S.SULECKIPURCHASING MGRCALECO INC.

cjstephano

Aug 18, 2016

This is my second vehicle from Eddie. I never spend more than 2 hours in the dealership when I deal with Eddie. His always gives me his bottom line, no haggling and is always upfront with cost. Eddie exceeded my expectations which were already high. The entire team worked together to get me in and out of the dealership.

Domenic Derosato

Aug 13, 2016

We were looking for a Subaru Impreza for months, mostly online, When the 2009 Subaru showed up on thier website, there were no pictures . I called the dealership, and talked to the internet manager (Dave Scott). He referred me to the salesman (Hakan ILbak) at the facility were the car was located. I called Hakan and asked him to send me some pictures, whitch he did in minutes. The car was just what I was looking for!! The next day Hakan was off so I made an offer to the manager, and he accepted it. We went to look at the car, not knowing what to expect. They kept to their word, with no haggling. They got me financing a full point less than my credit union. I left a deposit, came back a few days later to pick up the car - we were in and out. Hakan took care of us, was very professional and polite. Hakan could not do enough for us. All said and done, it was a great experience !!

Taaliba80

Aug 11, 2016

Everyone was courteous and helpful. They made sure I felt comfortable. And gave me the best deal that fits my budget. Excellent service I would definitely recommend Concelli Toyota to friends and family.

stephanie courter

Aug 2, 2016

The team at Conicelli in Springfield is very professional, understanding and most importantly accommodating. Eli Morales and Joel were great, they treated me so well and I left very satisfied. They went out of their way to help me with my new car lease and took my trade in with no problems. I would definitely only go there for any car buying needs I have and you should too.

Keedy

Jul 29, 2016

Maria and Steve are the dynamic duo!!!!!! I really was not looking to get a new car, Maria worked with me and my husband she is the best sales person that I have ever had and Steve work on my deal like there was no tomorrow when I walked out of Conicelli Toyota Scion of Springfield I walked out with a Brand new 2016 one owner Toyota CAMRY!!!! I am super excited!!!!!!!!!! They are the Best and I will recommend them to all of my friends and family!! I told them I was gonna do a commercial and say" OH WHAT A FEEL TOYOTA" and jump up and point to them they have truly made my family as happy as can be!!! Thanks Maria and Steve!!! You are now a part of the family!!!!!!!!!!!!!!!!!!!

Christopher Hemmer

Jul 28, 2016

I recently leased a 2016 Toyota Corolla for my fiance and kids. My sales representative was Anthony who was very nice polite and curtious. He asnswred any questions that i had. The manger Warren was also very nice polite and curtious as well as the finace guy Steve.They got me in n out prolly no more than 2 hours total which was the quickest ive EVER been in and out of a dealership. They were straight forward and to the point. No beating around the bush about anything. I would definitely go back hands down and highly recommend this dealership. Conicelli really is a nice place to do business, it shows for itself when you go there.

Mary Beth Malloy

Jul 26, 2016

Eric Montalvo was an excellent salesman and made it a pleasure to purchase a Toyota Sienna. I would highly recommend him. He was very diligent in presenting the information about the Sienna and also following up with the sale.

Summer16

Jul 23, 2016

I couldn't express how much happiness that Maria and Steve have given me! After now finding out my car died I couldn't be more relieved and excited to have a new car. It's like a weight was lifted off my shoulders. They helped me so much I am forever in their debt.

Jim Schneider

Jul 22, 2016

Eddie G was fantastic! He went over all of our options with us and came up with a good deal that worked for us. No high pressure sales pitches, or surprise costs. He was a pleasure to do business with.

Rselden2011

Jul 22, 2016

Maria is the best! I don't think I would buy a car from anyone else honestly! The process was painless, she explained everything to me step by step! There was no double talk, no beating around the bush! She was so personable and she and her manager made me feel as though I had one the lottery when my husband and I left!!! Very happy with the service!! Very happy with my new Honda Odyssey!!

Frank

Jul 20, 2016

Eric Montalvo and Virgilio Pabon are very friendly and helpful .... They did a great job of getting my car appraised and new car prices quickly. It was a easy and smooth buying process. As a repeat car buyer the car dealership always delivers! Thanks again!

David fishtown 123

Jul 19, 2016

People are very friendly and helpful and they know their produce and Anthony worked me right threw the whole thing thank you anthony and the rest of the gang

Ergin88

Jul 17, 2016

Mr Eddie give me excellent choice & deal. My 2016 Tacoma. The deal he offered me : It's too good to be trued. I couldn't refused.

JP

Jul 15, 2016

My experience here was the best Maria and the rest of the Toyota team worked with me to give me exactly what I wanted. I walked out with a smile on my face!! If you are looking for the best experience come to this dealership and ask for Maria.

Lovemycamry

Jul 14, 2016

I initially got a quote from them via Edmund's. The initial person I dealt with Yvonne was courteous and helped to make the deal on the vehicle I ultimately purchased hassle free. I was concerned about getting into a negotiating battle but did not experience it at all. I had a price in mind based on my extensive research into the invoice price and let them know if they could meet it we had a deal and they did,. Next I went to the dealership and met with Eddie who was also terrific. I went for a test drive which went smoothly. Eddie was well prepared, knew I was coming and all about the deal we had struck. I also had a trade in and that, too, was handled smoothly and at a fair price.. Don't hesitate to ask for Eddie if you just walk-in. Finally, I met with Eli in Finance for the final step. He was efficient and nice guy. Did his due diligence and tried to sell me on additional warranty, but didn't go over he top with any high pressure selling. Just the right amount. All was done and I drove off in my ruby red Camry, hybrid SE and loving it so far.

moatmoat123

Jul 11, 2016

The Salesmen that helped me was very helpful, polite, knowledgeable, Mr. Dwain Johnson was a real pleasure, also the Finance Manger Eli Morales, was very nice.

Redcamry

Jul 1, 2016

Eric and Dave I cannot thank you enough for your help in buying my 2016 Camry. It was well worth the ride to PA. You made the entire process painless. Thanks, also, to Midge who quickly got me through signing all the papers and obtaining financing. Loved how smooth the ride is. Luckily, I did not hit the typical Friday before a holiday traffic nor any storms. Mthanks again. I will be sure to refer my friends to you in the future.

Stormy

Jul 1, 2016

I can't say enough about Jay Johnson and Steve Natale at Conicelli. I told them what I wanted and they made it happen. They listened to me and found me the perfect car. They did not waste my time and they went above and beyond to make sure that I had the car that I wanted and needed. These two truly care about their customers and I highly recommend them both!!

Suze1122

Jun 28, 2016

I had a wonderful experience at Conicelli buying my 2016 RAV4 ! I got the price I wanted for a great car ! For a great car buying experience see Anthony C!

JustAnotherHappyCustomer

Jun 16, 2016

In any transaction something unexpected can go wrong. The true test of a vendor is how they make things right again. Well our already high expectations (from being experienced seniors) were exceeded at all levels by the dedicated folks at Conicelli's. Finding customer focused professionals today is rare. But at this dealership, it was easy, and so refreshing. They enjoy working there, and it shows in thier complete commitment to keepng the customer happy too. Rick Stout is a perfect example of all of the above. His patience, attention to detail, and even generosity, went all beyond anyone we had encountered at ANY other dealership.Bravo to the entire Conicelli Team!

Jax8865

Jun 14, 2016

My husband and I just purchased a 2016 Camry and our experience was fabulous, from start to finish. Maria was extremely personable and very professional and not intimidating at all. This was our first brand NEW car purchase in a very long time and we are so glad we chose this dealership and had the opportunity to work with Maria. I would recommend her to anyone looking to purchase a car. Steve was also a pleasure to deal with and worked hard to get us the best rate possible. I particularly liked how he spoke very highly of Maria--that says a lot about him and what kind of a person he is. Great people. Great deal. Great experience.

MilahxD

Jun 11, 2016

Maria & Steve was very friendly, patience & helpful. This was my very first car purchase & Maria guided me through every step. Not only did she listed numerous of cars within my budget, she also gave me her personal experiences with cars & taught me how to maintain it so it could exceed higher mileage. I purchase a White, 2015 Toyota Corolla S and I am loving my car. Highly recommended Conicelli Toyota (;

Curtis H

Jun 5, 2016

I purchases a brand new blue 2016 4Runner from Conicelli Springfield. Let me say that I was pleased from the very first moment I walked in the door. Anthony Criscuolo got me a deal that was even better than expected. The entire staff was awesome and the whole experience straight forward and stress free. Anthony was professional, efficient, personable and real stand up guy. Thank you Anthony, the 4Runner is sweet!!

car

Jun 1, 2016

Shane has been excellent thru out the process of buying Corlla LE. i am extremely satisfied with both Shane and Jim... Thank you so much.. Manjunath N

John and Mary Lou

May 30, 2016

We were very satisfied with our experience at Conicelli in Springfield. From initial contact with Dwain Johnson through the professional sales experience with Joe Hicks and paperwork expediting by Eliezer Morales,the friendly and customer focused operation exceeded expectations. What a great group.

SHELDON BROWNE

May 28, 2016

MICHAEL LIM is a real people person the staff was friendly and helpful glad i gave in to his calls and went there,i left completely satisfied

Bobbyg

May 27, 2016

Our salesperson, Anthony understood our needs and recommended the perfect car. He did everything to get us into the car of our dreams. He treated us with respect and dignity.

John and Mike

May 26, 2016

V, our Sales Manager and previous Salesman of at 10 years is exceptional. That's when we returned this year to find him in a new leadership role it was no surprise. And, you can tell the dynamic affect it has on his team there in Springfield. V entrusted us to Fatimata who very much like V is passionate about what she does and proud to be a part of that winning team. Thanks V for keeping us loyal Conicelli Toyota customers through your excellence in service. Continued success, but don't ever leave without telling us. We will follow you! It's worth the trip. John and Mike of Havertown

Eharr2779

May 21, 2016

This was the most friendliest place I've ever visited. There was an abundance of help given to me. Me being only 20 years old, they worked with me and I got the car I wanted. Maria's work ethic is unbelievable and I appreciate her and the entire dealership for helping me get my dream car.

1969sms

May 17, 2016

Last week I purchased a 2016 Camry XLE from Conicelli Toyota of Springfield. David Scott the internet manager gave me a great price and Joe Hicks handled all the paperwork, these guys are the best. This is my third vehicle purchase from Conicelli in the last eleven years and they never let me down. I live out of state but after pricing all the other dealerships in the region I always come back here because they have the best price, choice of models, colors, and employees. Their slogan says it all "This really is a nice place to do business". Bill

Degen,Carole

May 11, 2016

Purchased a new 2016 RAV4 that was on the show room floor. At first I didn't think I could afford it, but, Mr Dwain Johnson was able to get me my SUV and left with it that day. I also want to give a shout out to Mr Warren Lewis, thank-you so much!!!!

Corinda

Apr 30, 2016

This is my second car from Toyota In Springfield. The sales rep. Maria is an excellent example of great salesmanship and professionalism. Maria was upfront and honest with her presenting each vehicle. Also the finance officer Steve, also was excellent in making sure the customer had the better dealer and the vehicle of choice was affordable - the experience wasn't just give her any deal and sign on the dotted line. I really appreciate these two.

I'm

Apr 28, 2016

What a great team at conicelli from the app pointmen I made with Mike lim to the knowledge of j. Johnson was awesome.. And after all that the knowledgeable midge savage topped off a great day and a great car! Thank you again

dreamcar1

Apr 27, 2016

I had just come from the Chevy dealer , were the salesman wasted 1 1/2 hrs of my time showing me vehicles that were NOT in my price range. But according to him - he was 'honest and could make it happen for me'. The Toyota dealer was next door , it was near closing time , Eric showed me some cars. and since I was so upset from the other dealer , he asked me to come back and look around and write down 3 cars that I liked and that were in my budget and he could make it happen. That is exactly what I did. He did not want to up sell me something I could not afford, I purchased a Scion TC with a moon roof , excellent radio, etc..... The car looks and drives great a dream car. I have been to this location 3 times and purchased a car each time, because of their hard work to find you what you are looking for. Recommend this dealer to everyone.

Frank

Apr 26, 2016

Dropped my truck off for inspection and quickly was told I needed front brake work done. Brake parts put on by another garage had failed and needed to be replaced. The service rep documented the shoddy work ( which included bent and damaged hardware) and saved the failed parts. Luckily I was able to return the failed parts for a partial refund. Thanks Springfield Toyota for getting it right, my brakes haven't worked this well in years!

Komahony

Apr 26, 2016

I went to Conicelli Springfield to purchase a new car. Jay made the experience very comfortable and focused on my needs and wants when it came to purchasing the car. I left feeling relieved and excited about my new purchase and couldn't have done it without the help and drive that Jay has for his clients' needs. Eli also made the experience very simple and headache-free. The paperwork was easy to understand and the signing of documents was instantaneous.

CC Rider

Apr 21, 2016

I purchased a 2016 Sienna XLE with the auto access seat. It is extremely rare to find one of these at a dealership but Conicelli had one in stock. Once I determined that the auto access seat was suitable for my mother, David Scott made the numbers work. Joel Morales showed me the many features of the van and was a pleasure to work with. Joel even arranged to follow me home so that I could get the van as well as my car home. Eli Morales was very helpful during the financing process. This is my third Toyota and my first purchase here at Conicelli. It is a NICE place to do business!

Jude

Apr 20, 2016

I came to Conicelli in Springfield to buy a used car because of the great reviews I had read, and the staff lived up to my expectations. Jay helped me find a car that met my needs and was within my budget. When I found the car that was the best match, Jay worked very hard to get everything settled. Midge was very helpful in the financing process and explaining the different options available. She took the time to ensure that I understood all of the paperwork. Best of all, I never felt pressured by anyone during the car buying process.

La lisha

Apr 19, 2016

I was recommended by my nephew to come to Conicelli Toyota and speak to Maria Garnett. that was the best decision ever. Maria treated me with respect and went above and beyond to accommodate me with no hesitation. After weeks of car shopping and being treated badly by other car salesmen's , I was close to giving up on car shopping. I strongly recommend you come to Conicelli Toyota the next time you want to purchase a car and see Maria Garnett.

Mickey

Apr 4, 2016

Thomas Moore and V worked very hard to ensure that I received a great experience. They made my experience of purchasing a new car was a smooth hassle free transaction. They worked hard to ensure that I got everything I asked for.

Toyota#3

Apr 4, 2016

My recent purchase of the Toyota RAV4 has left me with a feeling of utter elation. This is my third Toyota, and also the third purchase I've made from Conicelli Springfield, which I believe speaks for itself as far as customer service and satisfaction goes. The service I received from Eric S. Montalvo, and the time he provided me in helping me to make my decision was exceptional. Also exceptional was the ease with which Eli Morales got me through the financial portion of the sale. Thank you both very much.

HelMul2008

Apr 2, 2016

I began and ended my car search at this dealership. I was extremely hesitant to make a purchase at the first dealership I stopped at. I met with Maria, who was very sweet and able to help me find the car that was right for me. I, like most people, live on a tight budget and did not jump with joy at the prospect of another car loan. However, Steve was able to work with me and keep my payment(s) in budget. I appreciate the time he allowed me to discuss my terms and leave with what I needed. Great service.

Orodriguez3474

Mar 31, 2016

Excellent service-friendly, caring staff. The 1st time I have ever had a good experience at a car dealership. Maria Garnett went above and beyond to help me. She is a wonderful worker who made my experience there memorable and very satisfying.

Betty White-Samuels

Mar 26, 2016

I was supposed to met with Michael Lim, however met with Maria Garrett;and she was wonderful I got my car however the payments are higher than expected but she gave me alot of insight on what to do! I'm happy so so happy on the service I've received! I'll return with another customer that had his eyes set on a car!

chiquita banana

Mar 21, 2016

I scheduled as soon as Recall Letter was received. Christina gave me the earliest appointment based on date when part would be delivered. I had to re-schedule to family emergency. Christina was very accommodating, and my Corolla was serviced promptly the next day.

IggyTait

Mar 20, 2016

My lease was up so we went back to Conicelli to either buy the car we had or get a new lease of the same model Highlander but 2016. Bob and the team were so nice and full of information that we ended up with the Highlander XLE 2016... a much better upgrade at a very fair and reasonable monthly payment. We always have a great experience when dealing with Conicelli whether we are looking for a new vehicle, repairing accident damage or going in for service... this place runs like a well oiled machine with the benefit of a polite and helpful team!!! I love my new Highlander... I said I couldn't tell the difference in the way vehicles feel when driving so I didn't need to test drive it (because we love Toyota's anyway), but it was such a nice surprise when I drove away in my new vehicle that I could indeed feel the difference of the much better ride and feel of the control and steering... it practically drives itself and it's so easy to handle... very smooth and quiet! I love it!!!

Niek1014

Mar 14, 2016

I went to Conicelli up conshohoken an they didn't want to help me out so I went to Conicelli up in Springfield where they helped me out more ways then possible they really went above an behide for me just a regular costumer. Thanks to Joseph hicks... He's the best

Brenda Music lady

Mar 11, 2016

I went in to trade in my KIA Forte and I met with Thomas Moore. I was nice and very helpful towards me.. I knew what car I wanted,So Tom help me with my sale and I got the car I wanted. Thanks Tom From Music Lady

Mom23kids

Mar 10, 2016

We had the unfortunate experience of an accident where our vehicle was a total loss. Maria Garnett helped us to purchase that vehicle and we were very satisfied with the time and attention she gave us. When it was time to replace our vehicle we right away checked to see if she was still with Conicelli. We are not disappointed with the service we received, she was wonderful and we are more than happy with our purchase. My 4 year old daughter keeps asking about 'Aria.

luka1958

Mar 4, 2016

It was very nice to have Mr. Eric Montalvo helping me choosing the car and taking care of all my case.He was very polite and took all his time to make sure I was getting the deal I needed and I could afford. Great experience! Nice dealership!Luiza J. Stanton

Avian

Feb 29, 2016

Its a great dealership. I went in on a saturday they were very busy but salesperson took his time explaining everything to me.The man I the financing department was very good as well. Its a nice place to do business. I would recommend them to anyone who wants to buy a vehicle.

Phillies11#

Feb 29, 2016

All I can say is that Maria Garnett is a really nice person. From the moment my wife and myself walked into the doors of Conicelli Toyota she greeted us and made us feel so at ease. Maria does not do any high pressure sales. She is very professional, and she will work with you to get the best deal there is. Maria is all about the customer. We have been at many car dealers over the years but Conicelli of Springfield is by far the best around. Make Conicelli your first choice when purchasing a car, and see Maria Garnett to make your experience just wonderful !!Jim&Maryanne McFadden

Susan

Feb 29, 2016

Eddie had me in and out from a test drive to taking home a new car in less than 3 hours. Eli did the paperwork promptly and I drove home quite happily. Thank you!

Abebe1953

Feb 28, 2016

This is the second time I am purchasing a new car, there's absolutely no comparison in the effort delivered to make me walk with my brand new car. They left no stone unturned to get me into the car or my dream and never pushed for anything that I was not interested. The entire process was handled with extreme honesty and dedication and I wholeheartedly recommend Conicelli Toyota to everyone who is in the market for a new or certified toyota cars

Tim G.

Feb 20, 2016

Buying a new RAV was the quickest and most painless process I have ever enjoyed. This is my 4th new vehicle purchase (and the best). The internet sales team helped make it an enjoyable dealing and Midge was awesome. I was in and out with my new RAV in less than 90 minutes. Talk about quick!! The longest part of the process was getting the activation code from my bank (fun times wouldn't you say Midge?). This was my 2nd purchase from Conicelli and I look forward to dealing with them again.

Lisa

Feb 17, 2016

From the very moment I stepped through the door I was treated with attention and care and I want to thank Anthony Criscuolo for his help in finding the right car, I am enjoying my 2016 Corolla.

tejepa

Feb 14, 2016

From the moment I walked in to the time I left with my new car I was treated with courtesy and attention. My salesman Jay Johnson was sincere, down to earth and truthful. Lou the manager worked with me to get the price and payments I wanted and Midge in finance was amazing!

BruceE

Feb 10, 2016

We just bought a 2016 Sienna from our salesman Nick and everything was excellent. He was nice and not at all pushy. I would recommend Conicelli Toyota of Springfield

Wmorse

Feb 9, 2016

Exceptional service great customer service and shuttle services. The dealership is clean and well organized. Repairs were promptly completed and delivered on time. Highly recommend this dealership.

jgorman

Jan 31, 2016

Excellent Crew!!!! From the salesperson , Nick to the GM Warren, A REAL NICE EXPERIENCE !Will make them my first call when buying again.Sincerely,Dr James Gorman

Brownie

Jan 17, 2016

I drove my mom to the dealership to purchase another vehicle. She was a little nervous throughout the process, but her sales rep, Michael Lim, was amazing! He was attentive, professional and funny. He made the experience for my mom a very pleasant one AND he got her into a very nice 2015! Also, it didn't take half the time that we assumed it would. I know where my next car is coming from. And I'm asking for Michael! Thanks Michael!

Ann100000aticloud.com

Jan 14, 2016

My Service Experience was Great ! It included Every Aspect of the process.Over-all, Everything was Great; The People, The Service, The Whole experience!!!I worked with Christina, and She was Great!!

WILL

Jan 13, 2016

Christine Brejcha was awesome! She really worked with us to get my husband in a nice car that was within our budget. Thanks for all of your efforts!

Chantina25

Jan 11, 2016

I worked with Maria and she was great! She was so friendly and got me out as fast as possible! She made the buying experience so nice and easy!

toyotadriver5

Jan 10, 2016

Jay helped me with purchasing a used car and i wouldn't want it any other way! He took really good care of me and my needs and also made it comfortable enviroment. Also was very knowledgeable about answering my questions! Some dealerships are very aggressive, but this place was the total opposite!! Everyone was very nice and i would recommend this dealership!!

Gar

Jan 8, 2016

After I leased a new 2016 and turned in my 2014 lease, I received an e-mail saying I have a payment due on my 2014 car which I no longer have. I called the main number for TFS and they said to contact the dealer since they have no paperwork regarding my new lease. I left messages for Eli Morales and someone by the name of Beth who the person who answered the phone says handles the paperworkand neither one returned my phone call. TFS said it should only take 10 business days. It is now 3 weeks and the problem still hasn't been corrected.

Krist33

Jan 6, 2016

My overall experience at Conicelli Toyota of Springfield was excellent. From the moment I walked in Dwain Johnson made my boyfriend and I feel welcomed. We have already decided that my boyfriend will be using this dealership for his next car purchase. The overall all finance process was detailed and also done in a timely manner. Conicelli Toyota of Springfield was a positive and friendly environment.

Karen230

Jan 5, 2016

I had a great experience at Conicelli. My initial contact was via telephone with Christine Brejcha in Special Finance. When we met with Christine she made the financing process comfortable and easy to understand. She worked hard to get us into something that we wanted and still affordable. She was friendly, knowledgeable snd professional . our experience with Steve Natale was also really positive. He spent time with us trying to get us the best financing possible. They bothed stayed after hours to close the deal. I would definitely recommend the dealership and both Christine and Steve. I will definately purchase future vehicles from Conicelli.

Jmillz

Jan 1, 2016

Mrs Garnett was a pleasure to work with no hassle great person to work with I would refer her to anyone the customer service was great from start to finnish

kel1019

Dec 28, 2015

Christine Brejcha was GREAT!!! She was very patient and helpful. She took the time to explain and go over everything. If she could not answer our question Lou was right there to assist her. I would highly recommend this dealership to all my family and friends.

LBURKE215

Dec 28, 2015

I recently visited Conicelli Toyota of Springfield and I must say the visit was really great. I had the opportunity to work with Maria Garnett, and her service was exceptional. She was very pleasant and professional. No high stress sales here just down to earth good people. I got the car I wanted with a reasonable note based on my credit history. I would refer anyone in the market for a new or used vehicle to Conicelli. Steve the finance guy was great as well he works hard to get you the better deal. All around great experience!!!

Conswalla

Dec 26, 2015

I thought I would leave without a car but Maria proved me wrong. My credit is shaky to say the least. Maria assured me she would do everything she could to get me approved. I felt like a valued customer from the moment I walked into the dealership. Maria made the process smooth and I wasn't in the dealership all day. I love my day after Christmas present, a beautiful Toyota Corolla. Exceptional dealership! Exceptional salesperson! Exceptional experience!

Woody62

Dec 21, 2015

I have recently got one Camry form Conicelli Toyota Scion of Springfield, which was a very smooth and enjoying process. I also got my RAV4 from this dealership in 2009. I am quite happy with both deals.

dperry300

Dec 17, 2015

I love my new Scion IM!! Joel was great and it was so cool to have him help us, especially since he helped us 11 years ago when I bought my Scion XB!!

Abyard20

Dec 16, 2015

I've been speaking to Eric for almost a whole year, a verryyy long time, about buying a new car, my first very own car :). I wasn't quite ready but finally got enough nerve to get one. I told Eric on a Monday that I would be there with my parents on Friday evening to look at the car I wanted, a Scion xB, and he had no issues. Although out the week he told me what I would need and ran back and forth between my job next door to the dealership. When we got there he had my options ready to be test driven and let me get a good feel of the car. I ended up getting the Scion xB and have never been happier! Eric was extremely patient and answered all of our questions with no hesitation. We were so pleased my mom ended up coming back two days later to purchase the other xB from Eric!

JChan24

Dec 15, 2015

I want to begin by saying that I don't write reviews often, but I couldn't pass this opportunity to share my experience at Conicelli Toyota of Springfield. Investing in a car is extremely overwhelming. I brought three additional women who were very insightful and experienced fearing that I wouldn't be able to get a reasonable deal for what I wanted. I wasn't looking to settle for something I didn't love and with my credit not being so great, I was beyond nervous. I was afraid that my salesperson was going to be pushy and not understanding. However, while searching through the internet and considering a number of different places to look for a 2015 Toyota Rav4, I decided to make Conicelli of Springfield my first stop. As we approached the door, a friendly and handsome man greeted us. It was early in the morning and he was extremely pleasant. At that moment, we knew he was going to take care of us. Dwain Johnson asked what I was interested in looking at and BAM, next thing we knew, we were test driving a brand new 2016 Toyota Rav4. Dwain gave us the keys and allowed us to drive off without him, which was unexpected and much appreciated. Driving the car without a sales person was nice since there was no need for small talks as we took that opportunity to explore the car. Initially that wasn't the year of the car I wanted, but what the heck, we drove off in it to explore (later) if it was a possibility.After talking to Dwain about what I was looking for and what I can afford with my budget and credit-- he worked his magic and got me the best deal, I think, for a brand new 2015 Toyota Rav4. Dwain was considerate, he never made me feel ashamed because of my credit. He definitely went out of his way to get me the best deal for my circumstances. I honestly can't thank him enough because it's unreal that I am driving a brand new car. Dwain was never pushy, he provided me with different options, and he was genuinely trying to help me. The group of women I was with was very intimidating, but Dwain won their approval because he made it a FUN experience instead of a dreadful one. Also, I spent a great deal of time there and yet he remained so patient and understanding. Dwain wasn't trying to be cliche or anything he wasn't. He kept it real and he was genuine in his deliveries. He did not give up with trying to work with my circumstances. For a first time person that is inexperienced with car buying, he has definitely set the standards really high for my future car buying experience. Dwain is without a doubt, THE MAN! He make things happen. Toyota of Conicelli of Springfield should know they're lucky and blessed Dwain is one of the faces of a great car company. His approach and interactions with me increased my loyalty to the product/ services by providing me an outstanding level of customer care, he placed my needs before trying to move a car off of a lot. Well done, Dwain. Thank you for EVERYTHING. One more person I want to thank is Vee (Virgilio) Pabon, the Financial Manager. Vee was responsive and up front with me about everything. I appreciate his time and him working with me to meet my needs. It's evident that the team dynamic is outstanding. I highly recommend Toyota of Conicelli of Springfield.

kathy123

Dec 13, 2015

Tammy, Joel, David and Eli Morales were a great team to work with! Their customer service was excellent. Eli in finance gave us the best advice.

Michele121215

Dec 13, 2015

Maria was excellent from the minute I walked in the door. She made sure all my needs were meant. I was pressed for time and she worked hard to get me out of there. Kudos to her she is a rock star. Steve was also great. Extremely friendly and did a great job assisting me and putting me behind the wheel of a car. Thanks a bunch to the two of them

Herb Begley

Dec 9, 2015

Dwain and Conicelli went above and beyond for me. I have no complaints and couldnt have asked for better customer service. Not only did they work rigorously with me but to also get me the best deal I could get.

Domo24

Dec 8, 2015

EMPLOYEE OF THE YEAR .!!! Maria gave the Best Service Ever , They Really Did Their Thing & Got Me Something New .!! Even though I didn't get the car the same day (Saturday) , she made sure she did what she could to make sure I was all finished by (Monday). I couldn't be more happier ! Steve great guy , he worked his magic and got me the BEST rate ever. Thanks Guys.!!

dhexstar

Dec 7, 2015

I came to Conicelli Toyota in Springfield to purchase a new car for my wife. The salesman, Joel Morales who worked with me did everything he could to get me in a car that my wife would love with a price I could afford. He was very friendly and helpful and devoted his time focusing on me. He was a great listener and did not try to push me into something I did not want. Joel took the time and really understood where I was coming from and what I wanted. I will recommend anyone I know to come to Conicelli in Springfield and to definitely go see Joel Morales! He is a great salesman and a good asset to the Conicelli team.

Ebony

Dec 3, 2015

I was so nervous I wouldn't get approved. Christine was so nice and patient with me. They worked so hard at getting me a car. This is REALLY a nice place to do business! Patient

Rich

Dec 3, 2015

Christine made me want a car and I don't even drive. She treated my friend who was purchasing a new Toyota with curtiousness and respect. When my daughter is ready to purchase a car we will come back for sure. Christine made us feel like a new person.

dick w123

Dec 2, 2015

this is the fourth car we have leased from Conicelli. sales and service have been excellent. we leased a Toyota Camby again. Cars are great to drive. congratulations on a great job.

Gul

Nov 30, 2015

I have given Conicelli Toyota Scion of Springfield 5 stars because our experience was very pleasant. The person that made this happen was Dwain Johnson our salesman! A thorough gentleman to work with. He is sincere, extremely professional and very friendly! He listens to your needs, and works well with your budget.

Lorrie

Nov 28, 2015

The service manager explained what was going to be done in the maintenance process and the approximate time it would take along with the cost of the maintenance. This dealership has a shuttle service and took me home and then picked me up when my car maintenance was completed which made it very convenient for me. The dealership employees are friendly which makes the experience great.

phil4241

Nov 24, 2015

From the first telephone conversation with Jim Wolmack to our introduction to Fermin Diaz, our sales Rep., the professionalism of the safe was amazing. We were warmly welcomed and every question we had was answered to our satisfaction.We would not hesitate to recommend Conicelli Of Springfield to anyone, especially recommending Fermin and Jim.

Thrilled Return Customer

Nov 24, 2015

It was time to replace my vehicle and possibly get a newer vehicle for my husband. Since we had previously purchased from Conicelli, we immediately decided they were our Dealer of Choice. My husband visited the dealership during the week while I attended an out of town conference. I received an email Thursday afternoon containing a pic of the vehicle my husband thought I might like. I loved it! All of the behind the scenes work was done when we walked into the dealership at 4pm on Saturday, thinking I was the only one that would be driving home with a new car. Less than two hours later we were on the road with not one, but TWO 2015 vehicles! Conicelli worked their magic, once again! I recommend them highly.

Sade.berry

Nov 23, 2015

Maria Garnett was very Professional and helpful in getting me what I really wanted and didn't try to sell me just anything..... She went above and beyond to make sure I understood how to work the features in my car and answer any question I had ....... Best car dealer ever.... Very happy with everything!!!!!

Michele L

Nov 19, 2015

Christine was great!! No pressure Found me a perfect car Even with credit problems made it work for me! Paper work with Virgilo was quick and painless! Great team... I highly recommend them !

Bmcclintock

Nov 14, 2015

Me and my husband came in just to see options and Christine helped us out so much. We ended up leaving with a wonderful car with everything we needed and we can afford. Steve helped us understand all of the paper work in a timely manner. Everything about this dealership is amazing and I highly recommend for anyone looking for a car.

Brown Suga

Nov 14, 2015

Sooo happy to be driving a Toyota again!!! The idea of walking into a dealership and leaving with a deal that was suited for me instead of the dealership seemed impossible but at Conicelli Toyota my brother and I were treated with respect! Every effort was made to make sure I drove away happy with a deal I was comfortable with and I really felt like I was cared for.

IH8grapes!

Nov 14, 2015

I visited the dealership on 11/14/15 to purchase a vehicle. I was set to meet with Christine Brejcha in special finance. From the first hello and first handshake Chistine made me feel like I was the most important person in the entire dealership. Christine and Steve Natale ( Finance Manager) worked together to put together a deal that was more then fair and extremely affordable. I am so grateful for all that Christine Brejcha and Steve Natale did to make automobile ownership a reality for me.??

gngood62

Nov 13, 2015

When we first came into the conicelli toyota showroom we thought it was going to be like all the other visit we have so many other showrooms. It was nothing like the other showrooms, where u would sit between 5 or 6 hours and still leave with no car. But at Conicelli we were treated just like family. They know what's it like to be on the short end of the stick. Our salesperson Maria treated us just like she known us 4 years, but just met us today. I highly recommend any one seeking to buy a car, is to go to Toyota Concelli and asked 4 Maria. You will be treated just like family with great respect. We brought a 2013 Kia Rio, Thanks again Maria.From Gregory And Ramona P.S. I also forgot to mention Steve Natale who got us a great interest rate. Thanks a million.

Tazbits

Nov 8, 2015

I was very pleased with this company & the rep. I would recommend them to anyone I know. They reall pulled some strings for me & got me a car

Nelson78

Nov 5, 2015

I purchased a 2011 Buick and was so ecstatic. The staff was professional and curteous. My sales person Christine even offered me half of her hoagie because it was dinner time. Happy customer ??

jb520

Oct 30, 2015

I just leased a beautiful 2016 Corolla yesterday. We walked in right at 9 AM, and the general manager instantly greeted us and told us that he would send a salesmen over as soon as he could. We worked with Chip, and while he normally sold CPO cars, he did an excellent job filling in at the new car showroom. We went on a test drive of the Corolla LE (because that was the lease deal we saw), it rode beautifully, and I instantly knew I wanted this car.Previously, I had been to 3 other dealers and not only did they offer me dirt for my trade in, they did not work with me on prices AT ALL. Conicelli offered me a fair price for my trade-in without any haggle, and I accepted their first price. I told them where I was at in terms of my price range for my new car, and they really worked with me to get a deal done. We went back and forth a couple of times, but ultimately, I walked away with a great deal on a great car. I worked mostly with Rob Garrison on the finances, and he was great.This was my first new-car-buying experience, and I am so happy that Conicelli is where I could get a deal done. I sincerely recommend doing business here, as every single person I came in contact with was friendly and personable. I will continue to go to and recommend Conicelli for all future Toyota purchases.

billjoy

Oct 29, 2015

My salesperson was Maria Garnett. I had spoken to her on the phone about a purchase and she told me to come on out and see her and she would do all she could to make me happy. Well she kept her word and I left with a beautiful 2016 camry. Maria was very knowledgeable, professional, and very jovial. She is a very likeable person and if I have friends or family looking for a car, I will send them to Conicelli. Maria has all of the qualities that make sales people excel in what they do. It was a pleasure to do business with Conicelli and to meet Maria. I do not remember the finance gentleman but he did work a lot out for me and my thanks to him also.Thank you for my beautiful CamryMr William Jackson

Kenisha J.

Oct 27, 2015

I received a mailer from a bank saying I was pre-approved for this dealer. I let the mailer sit for a few days but then I received a call from Christine Brejcha. She was really nice and invited me in to just see what my options were. When I got there, I received nothing but good news. I was able to trade my vehicle in for a newer vehicle. Christine was very personable and kept me informed of every single step. I will definitely recommend this dealership to anyone.

jax7

Oct 26, 2015

I decided to go over my lease options, since my 36 months was coming to an end. I met with Shane Cunningham, and was more than pleased with my visit. I even left with a new lease & the 2016 model of my car! Shane was open to every question that I had, and very clear in his explanations. He was patient and walked me through every process, including dealing with my insurance company. Overall, I recommend Conicelli Toyota of Springfield and I highly recommend requesting Shane when visiting the dealership. You will not be sorry!

Shaydiggs

Oct 22, 2015

First of all I want to say I was turned down at another dealership. I was very upset. Enter Conicelli. I filled out the online app and was quickly put in contact with Maria. She was knowledgable, kind, and prompt: I had spoken with her and then within 30 minutes I was told they had my vehicle! I was about to finance a 2012 loaded Camry! Thank you Maria Garnerr and the staff at Conicelli!'n

MsIndependent

Oct 15, 2015

I am very happy with purchase of my 2008 Kia Rondo Your staff worked with me , so I was able to get the right car for me . I look forward to working again on my next car purchase .... Thanks a bunch Marcia !!

ashb1102

Oct 14, 2015

I purchased a 2013 Mazda CX 5 at conicelli. Everyone was very helpful and very nice! Maria Garnett was great and helpful with me and my family.

Jmscrwy

Oct 11, 2015

All of the staff was professional and honest. I would recommend Maria and Conicelli Springfield to anyone looking for a car in the area. Thank you!

sad

Oct 4, 2015

We purchased a 2015 Toyota Corolla at Conicelli Toyota in late September and came away happy. Our salesman, Joel Morales, was easy-going and informative about the product he was selling. The deal we made was fair and the dealership was above board in their dealings with us. I would return to Conicelli and Joel Morales in the future when the time comes to purchase a new vehicle.

cferri29

Oct 1, 2015

I am one of those people who never had a car payment. I always bought cars in cash from my uncle because he's a mechanic and always got great deals. When my Hyundai started causing at least one problem per week, I knew it was time to get a new car. I know cars pretty well from growing up with a family of people in the business, but I had never walked onto a lot a purchased a new one. The first dealership I went to made me want to run right to my uncle and give up on dealerships. My Dad made me promise to check out Toyota, so on my way home, I stopped by Conicelli Toyota of Springfield. I am SO HAPPY I DID!! Hakan greeted me at the door and from the get-go he listened to exactly what I wanted. He was polite and never once did he push me to buy a car that was higher than my price or wasn't what I was looking for. I, of course, was the person who walked out of Toyota falling in love with a Ford! Ha! Hakan and his manager worked feverishly to get me the best financing possible and even gave me a great price on my trade-in when I thought I'd get next to nothing. I cannot say enough positive things about how wonderful the whole team makes you feel while you're making such a large purchase. I strongly recommend this dealership and make sure you ask for Hakan to be your representative. He's the best!

bhoffman001

Sep 24, 2015

We leased a 2015 Toyota RAV4 and were very happy with our customer service experience. Bob Mosca was our Salesperson and Eli Morales was our Finance Manager. Both made our experience a seamless one and really went out of our way to accommodate us the best they could. Bob helped us decide between the XLE and LE models of the RAV4 and came with us for a test drive of the XLE. We decided on the LE as Bob was able to help us understand the features that were different and understood that price was our biggest decision factor. Bob offered to help connect our Bluetooth once we agreed to Lease, which felt like a really nice thing to do for customers. Bob spoke with my Insurance company to make sure we had appropriate paperwork to make the Finance side of the lease a breeze. When we met with Eli, he was great. Eli walked us through the lease contract and explained everything, even things like the Disposition Fee at the end of the three years. Eli is bright and experienced and we immediately trusted him to walk us through the contract and explain any "gray areas". My girlfriend and I found very helpful as we walked away knowing that we understood the fine print before signing. Before we left, Bob made sure we had a full tank of gas and helped to schedule our first maintenance appointment. Overall, Bob and Eli are good at what they do and are good communicators. I'd recommend purchasing/leasing from their dealership in the future.

Tanzia22

Sep 14, 2015

Maria Garnett provided excellent service and was very efficient. I would recommend her to anyone buying a car. I told her what I wanted and she got me approved in a timely manner. It was great working with her and Concelli.

MattMcG

Sep 13, 2015

It was a pleasure working with Donyae Dukes. She works very hard, is upbeat & fun and professional all at the same time. She is confident without being overly pushy & I had no doubt we would get the deal done due to her efficiency. It was reassuring to work with a car saleswoman with such a nice personality & work ethic. She is a credit to your team.

CoryNewton

Sep 7, 2015

Maria was kind, courteous, and helpful. She got me approved for a car within a few hours. I thought I was going to have to go to a "buy here pay here" place to get approval for a vehicle after mine bit the dust. Maria was able to find me financing and a payment that I can handle. Thank you so much.

ShayG

Sep 7, 2015

I had a very positive experience purchasing a car with Veen. He is knowledgeable and made sure he got me into a quality car that I liked within my budget. Very happy with my purchase and the perks that come along with it (free inspections). Conicelli Toyota of Springfield really is a nice place to do business. Highly recommend.

edn1029

Sep 3, 2015

I have been dealing with your service center going in 11 years now and I can't say enough about Christina. She is so kind, so professional and always working so hard to get you in and out as quickly as she can. I trust her so much with all of our Scions and I know she always takes good care of me and my family. Thank you Christina!

Bagdkota2000

Sep 2, 2015

My wife and I were either returning our lease or buying it out. The sales people failed to mention that there were any lease offers available even stating that the one we got when we leased our current vehicle was a "crazy deal". They threw us some very high numbers for Highlanders which we did not take. Upon getting home I checked their website and the same exact offer I had previously gotten was available. I promptly emailed them about it and they ignored it spouting off some BS excuse. My wife and I decided to buy out our lease, I emailed and called and did not get any call back or responses until I wrote on their Facebook wall, then I received two phone calls. I talked to the sales manager and he assured me that my lease buyout would be available when I came in the next day. I show up to get it and no lease buyout. Then I'm told they don't know how to process it if I am using a third party loan...so I must be the 1st customer in their history to use my own bank. I asked for a signed mileage note, the sales manager gave me a odometer form that he wrote the miles on and handed to me and said I can fill the rest out. The 'lease buyout' I did finally get was a print out of the form (barely legible since the toner was bad in the printer) I told them I already got from another dealership. I was instructed to call corporate to get my buyout. What a joke of a dealership. I will never give them my business and have made it a point to tell anyone I know about my story.

smarshall

Sep 2, 2015

This was the easiest and fastest car purchase I've experienced. Maria Garnett is so friendly and treats you like you're her only customer even when she's handling multiple tasks at the same time. Her manger, John Bubas went above and beyond to make sure my car was in great condition & hand delivered. I would recommend anyone looking to purchase a car to ask for these two exceptional people!

Brandman7

Sep 1, 2015

Was very pleased with my overall experience. Was given friendly and thorough service from sales associate and finance department. Got a good deal on lease of new Toyota corolla. This is my second lease with Conicelli and I would continue in the future.

mkerr

Sep 1, 2015

Normally I hate the dreaded car buying experience but three years ago I purchased my car from Joel Morales and it was a very pleasant one. I feel that i got a good deal at the time, hence the reason i decided to come back to Conicelli once again. Naturally I asked for Joel because he is friendly and helpful. I had some dealings on the phone with "Tammy" who was also very sweet and informative. I am happy with the car I purchased. I will definitely be back. Thank you

Airam3

Aug 27, 2015

This is my second experience with Jay Johnson and Conicelli Toyota. Fantastic to work with I highly recommend this dealership and especially Jay Johnson. Extremely professional and kind and down to earth! All around great guy and great experience!

Olanda69

Aug 27, 2015

Great staff excellent service one of the best toyota delerships would recommend any one looking for a new or used car came from a different state just for there unbeatable service

Evan

Aug 24, 2015

Maria Garnett is a great worker and she really do have a great customer service skills I loved it I will recommend people If I have too thx so much

JoseCamacho1269

Aug 14, 2015

I tried other dealerships, I got turn down I came here and the two gentlemen that help me did everything they could to get me approve which I did and walk out with a brand new car at a low cost.

Cgregor

Aug 11, 2015

I had a great experience with Conicelli Toyota. My sales person was Maria Garnett she was very helpful and I spoke to her before I came to the dealership. She was very helpful with helpingme to decide which car was best for me. Maria made sure our customer service experience wasawesome!!!! With other dealerships in the past that I have dealt with to buy a car their process would take a whole day but at Conicelli with Maria we were there for only 2 hours!!. The process was fast and easy and she always made sure we were taken care of. I would definitely come back to buy more cars in the future. Maria was a awesome sales person she made the process very easy and fast. Christina & Patrick Gregor

kb75

Aug 11, 2015

My sales person was Maria Garnett and her customer service experience was awesome!!!! The process was fast and easy. She mad my fast time experience very memorable. I would definitely come back to buy more cars in the future.

Carrie

Aug 9, 2015

Fermin was really informative and a pleasure to discuss the details and features of the car as well as set us up with the right lease to suit our needs

Naveed

Aug 9, 2015

I enjoyed doing business with these guys. They are really friendly and accommodating. And they work hard to find a good deal for me. And I am satisfied with my deal.

camry15

Aug 8, 2015

My husband and I recently had the pleasure of meeting and dealing with some really wonderful sales people the past few days at Conicelli in Springfield. We met with David, Joel and Jeff, and I must say that they were extremely knowledgeable and helpful and explained every minor detail to us in a way that we would understand. They were so helpful in trying to get a great deal for us and we could not be more thankful. I would recommend Conicelli Springfield to anyone and would not hesitate to tell friends and family how remarkable the service was. They took their time, explained every detail about the car, explained the difference between a lease and a purchase, and made the entire process very pleasurable. We ended up driving away with a Camry and I could not be happier! Thanks to all you made our experience so memorable! Thank you Joel, David and Jeff!!!

dejana111

Aug 8, 2015

David the sales manager, Joe from finance and Joe Hicks the salesman were excellent. They treated me like a family member. Highly recommended. This location is Great!!

Ebg123

Aug 8, 2015

I leased my car through Conicelli for 3 years. Throughout my lease, everytime I needed a service completed, the staff were accommodating, friendly, and informative. When it came time to buy out my lease, the employees made me feel very comfortable. I was walked through each step of the paperwork and felt like I could ask questions without being judged. Whenever anyone asks me about my car, I tell them I went to Conicelli Toyota and have had the best experience with them.

Vicki527

Aug 8, 2015

What a great experience from the moment we walked on the lot!! We met with Dave the sales manager first who was great and he immediately hooked us up with Joel! He was great. An absolute pleasure to do business with. And thanks to him we are around owners of our next Toyota Highlander!!!

mprescott

Aug 7, 2015

Conicelli is a great place to get a vehicle. No pressure sales and the financing is simple. The tell you everything you need to know with no hidden agenda, the entire process is transparent to the customer. I would recommend Conicelli to anyone who needs a new or used vehicle. Ask for Bob Mosca!

christineem

Aug 6, 2015

I already knew what I was looking for before coming to the dealer. When I got there everyone I worked with was friendly and honest. This was such a great and quick experience. I was in and out with everything I wanted!

kate2015

Aug 6, 2015

Very nice place to shop ! Great people and service !!! We went there to shop for the new Toyota RAV 4 last Tuesday . Shane was very helpfull and did provide us with all the detailed information we need accurately

2012TacomaWarren

Aug 5, 2015

I would like to Thank Everyone at Conicelli Springfield Donyae' Dukes Midge Savage and John Bubas Great customer service .. I'm recommending everyone I know

CaptainAmazingPants215

Aug 5, 2015

I was surfing the Internet for a Toyota Avalon and I came across an ad Conicelli placed on the Internet. Called Fermin to start negotiations and the deal was done before I got the on the contingency that the car matched it's ad. Upon arrival the car was warmed up and waiting for a test drive. Fermin helped me through the entire process and the rest his history. Great buying experience and I am sending my family to buy a car from Fermin again this month. Great overall experience!

carissad

Aug 5, 2015

Everything about my experience was great, I was so stressed as a first time buyer but as soon as Joel sat down with me and started talking I felt at ease. I was able to understand everything he told me. I will definitely never switch dealerships!

MichaelM

Aug 5, 2015

I had some very specific questions about the van, and Fermin took the time to answer or immediately find the answer. During my purchase process I didn't have any pressure. He kept me updated on the process as the vehicle I wanted had to be located.

Karelys1

Aug 1, 2015

Nice place to buy a car!Maria Garnett is a nice sales agent she take time for show me the cars and all about financial services.Good Job!Thanks

jc

Jul 31, 2015

I recently bought a 2014 Rav 4 at Conicelli Toyota and could not have had a better experience than I did working with Joel Morales, Joseph Unterkofler, Tammy Turberville and the whole team. I have already recommended Conicelli to a friend of mine and will not hesitate to do so in the future as well.

kreidd

Jul 31, 2015

Shane made my shopping experience a pleasure. This was my first purchase for a new car and I will go back when I buy a new car. Shane gave me an awesome deal and I love my car.

corollarocks

Jul 30, 2015

This is the third Corolla I've leased from Joel Morales at Conicelli Toyota. He takes all of the guesswork out of making the right choices. Sit back, relax and know that you are in good hands. Thank you Joel!

Joyce Minogue

Jul 28, 2015

My husband and I are very happy with our first hybrid vehicle. We bought the PriusV and worked with Fermin Diaz. Fermin made the process very easy--from the test drive to the financing. It was a pleasure working with Fermin. He kept us up to date throughout the transaction. My husband uses a wheel chair and Fermin was very conscious of our needs. He also was able to get us the color we wanted as it was not available at Conicelli. Fermin also set up my cell phone with the blue tooth feature. Thank you, Fermin and Springfield Conicelli! Joyce Minogue

Yanira F.

Jul 28, 2015

I did a lot of research into which vehicles I was hoping to purchase before coming into this dealership. I wanted to be prepared (thinking I would have to "haggle"). This was not the case, I was able to test drive a car without any pressure into purchase. I had an amazing experience! Eric was extremely knowledgeable about the vehicle including facts on safety data, upgrades/modifications available and potential issues that I should look out for in the long term of owning my vehicle. Eric was courteous, friendly and willing to go the extra mile. He found my car in the color I wanted:) Although this was my first stop, I saw no need to continue my shopping due to the wonderful customer service and attention received.Eli was very open and disclosed all pertinent information which made the purchasing a smooth ride!

Eileen

Jul 27, 2015

Fermin Diaz was extremely helpful and courteous. He expertly answered all questions about the vehicle and available options. Eli Morales was very knowledgeable and assisted with the financing details in a very professional manner. Both Fermin and Eli provided information about other offers available, and helped my daughter with a great deal on her first new car!

Heatmiser

Jul 26, 2015

As this was my first car purchase I didn't know what to expect , but after going through the very painless process which was extremely quick and thorough it didn't take very long at all. With there above and beyond customer service and knowledgable staff this was honestly a pleasurable overall experience , I would honestly give higher ratings if it were possible and wouldn't ever go anywhere else.

Kalola5

Jul 26, 2015

Shane gave me a wonderful expiring in buying my new Venza. He was very knowledgeable in regards to the car and the different options that you can purchase. I refer him to all my friends when they are saying they are looking for a new car.

barbara85

Jul 25, 2015

My experience at your dealership was the very best I have encountered when purchasing a car! Fermin Diaz was a very outgoing and friendly salesperson...but never "pushy" as some I have encountered.. and he worked in a very straight forward manner to bring me to a fair trade-in deal. My experience with Fermin was terrific! I am big question gal and he was just great at answering all my concerns. Again...thank you for a job well done!

CJ

Jul 25, 2015

Dave Wagner is working on a car radio issue. It has trouble playing MP3 discs consistently. He has been keeping in touch. Brian the tech has labored hard on it as well but can do no more. I bought the car expecting the player to play MP3s and was told that it would. All MP3s play in my Santa Fe w/o a problem. I would great appreciate this problem being solved. As I have said, Mr Wagner has been keeping in touch with the necessary people.

Ed T

Jul 25, 2015

We were very pleased with the knowledge and professionalism of our sales person Donyae' Dukes. She was a great listener who was willing to work with and negotiate openly with us. At the same time, she was able to convey her thoughts effectively to us. Her bright personality added to the experience and made it pleasurable.I also want to commend Eli Morales, the Business Manager F& I. Eli was also a thorough professional, attentive to our concerns with a mature demeanor and positive personality.Everything about our experience with the staff was positive. Ed Thomas.

Lisa215

Jul 25, 2015

I had such a great experience when I purchased my new car for the very first time. Eric was such a great help. He took wonderful care of me. The people there are very welcoming. I would recommend this place to anyone!

Charles Chuck

Jul 24, 2015

When thinking about purchasing this car, I went to Conicelli Toyota because I purchased my last car there. The overall experience was excellent. Bob Mosca was great!!! Dave Rivera could not have been more understanding of the trade in & my buying this Rav. Eli Morales communicated to me all the financial and optional packages available in laymans terms!!!All in all, these gentlemen made it a great experience on this purchase.I will be back to get all the Info I need to know the "technology" of my new car.I look forward to a great relationship with Conicelli Toyota.

infinity

Jul 24, 2015

To be honest I went there just to look around. I didn't have my hopes high because I knew my credit wasn't the best! But Shane gave me hope! And took great care of me! I went there looking at a corolla and ended up with something way better! And he made it possible for me to leave with a new car! I got my 1st car, all new Scion xb 2015 ! Thank you so much!! Best dealership! Hands down! Shane and Dave made it possible!!

Kimberly7

Jul 24, 2015

Have had 2 past leases with Toyota from Joe U who has Always been wonderful. After my car was totaled I was terrified of the process of getting a new one, but Shane and Robert were amazing and made it so easy and painless! Shane was very helpful, so patient and just overall a great salesperson! Eli in financial made all the paperwork easy and quick! Overall experience was wonderful!

kreid

Jul 24, 2015

When buying my New car it was an easy process. Shane made it as simple as possible. Any questions I have I can call him and he is able to help.

mm12345

Jul 24, 2015

Shane was extremely pleasant and helpful in helping me find a new car. He was not too over bearing, nor too distant during the entire process. I would absolutely refer a friend to him.

Patty

Jul 24, 2015

Second purchase with Maria Garnett. I recommend her to everyone looking to purchase a vehicle. Extremely helpful and honest. I'll never go anywhere else.

India1

Jul 23, 2015

From beginning to end, Fermin focused on exactly what I wanted in a vehicle. Also, he was very relatively to my personal interested. In addition, he contacted me to see how well the vehicle features were working for me. What dealer other does that? I truly felt like he cared. ??

Pleased

Jul 23, 2015

Went in for a car on 7/21/15 meet with Hakan ilbak who provided excellent customer service,very knowledgeable and good customer support. Am please with the 2013 Toyota camry.

happy

Jul 22, 2015

Greeted by Fermin Diaz before we even got into the show room. Friendly and knowledgeable but not high pressure. Heard what we were looking for and did not try to over sell us. When w got to pricing he introduced us to David Rivera his sales manager. We bought the car. Fermin and David bent over backwards to make sure we were satisfied even after we signed the papers. Conicelli wants customers not just sales. A NICE PLACE TO DO BUSINESS

beebop65

Jul 21, 2015

Donyae" is like a breath of fresh air. She is peppy, enthusiastic and tries hard to please. If there was anything that we asked that she didn't know, she sought the answer right away. She was willing to work with my husband and I re the price of the vehicle. She goes above and beyond what is asked of her. She's a great asset to the Conicelli sales force.Eli Morales was a very knowledgeable and cordial guy. He put us at ease when discussing warranties and was willing to negotiate costs. He is on the ball, gives great eye contact, and makes you feel very comfortable. You can tell he loves what he does and is eager to share his knowledge with you. I enjoyed the time spent with him and felt my husband and I made good choices based on Eli's input.

Ithai89

Jul 21, 2015

Fermin was very knowledgable and helpful. He went above and beyond to help me get the car I wanted. He also extended his help in the future.

Karen 123

Jul 21, 2015

We are VERY HAPPY with our new 2015 Toyota Highlander. Shane, our salesman, made the process very easy and he knew so much about the vehicle and answered all of our questions thoroughly. This is the sixth vehicle we have either leased or bought from this dealership since 2009. Joe, the manager was efficient in telling us our options after we leased the vehicle and got us out of the dealership in good time. We would recommend Shane to anyone thinking of buying or leasing a Toyota at Conicelli.

4runner711

Jul 20, 2015

I usually do not write reviews but have to say I had to because Shane Cunningham deserved a recognition. He was friendly and helpful. He listened and worked with me. He was not aggressive, just the right Salesman. This is my 2nd car purchased at Conicelli. I am a happy customer with another new car! Keep up the superior customer service!

Natalie424

Jul 20, 2015

Everything was handled easily, efficiently, friendly and was a good purchasing experience. Cudos to all at Conicelli for this excellent experience! Would not hesitate to recommend Conicelli to anyone!

red2015

Jul 20, 2015

I went here to purchase my first new car and was very happy overall with the excellent customer service. I was nervous about buying a car for the first time, but Fermin Diaz assisted me and made the process smooth and easy. He explained everything in detail and helped me feel comfortable and confident in making my purchase. I am happy with the deal I got on the car and all of the additional perks that came with it. I would definitely recommend Conicelli and Fermin Diaz in particular to anyone looking for a car.

Satisfied Customer

Jul 19, 2015

Joel Morales and David Rivera are very knowledgeable and helpful! They made this the easiest car buying experience ever. As a recent widow, this was my first time doing this alone, I was concerned, but they made it the easiest and best experience by far! Thank you for your professional conduct.

adj1331

Jul 18, 2015

Fermin Diaz was extremely helpful in helping me lease my new car. He worked very hard to make sure I was completely satisfied with my experience. I would absolutely recommend him to friends and family who are looking for cars in the future. Joe U (Finance Manager) was also exceptional and explained all my options in detail. I was very pleased!

flash gordon 1936

Jul 18, 2015

This dealer ship is great and the salesman are also especially Fermin Diaz with the selection very happy with deal and the financing was great bob kearney

Ravowner

Jul 18, 2015

Fermin Diaz (sales rep) was helpful and courteous. We visited the dealership 3 times before deciding on our purchase. USAA recommended dealership was a deciding factor.

Slemmer316

Jul 18, 2015

Hakan was very helpful and very friendly, He let me test drive the car I wanted and was patient with me finding me the best price and best financing I could get on the car I purchased.

skippy4

Jul 17, 2015

I principally worked with Eric Montalvo when I purchased my vehicle. He was always professional and prompt in responding to my inquiries. He and his sales manager were able to locate an alternative vehicle for me after I changed my decision regarding what type of vehicle to purchase. It was somewhat of a longer than you would expect process but with their assistance, the vehicle I wanted was located.

roxyseb

Jul 16, 2015

Great experience working with Fermin Diaz, very receptive and able to answer all my questions in purchasing a new vehicle; easy to reach by phone and email, helped me feel comfortable with my new purchase!

satcus123

Jul 16, 2015

I purchased a green Toyota Corolla LE several weeks ago. I was not in the dealership more than an hour,when I had made up my mind that I would make a deal. After informing the salesman, Mr. DwayneJohnson what I wanted, he immediately began to show me several automobiles and to inform me of the features of each. It did not take long before we had reached an agreement and closed the deal.When I picked up the car, he answered all my questions, and I left as a satisfied customer. He later called to be sure everything was working well, and answered a few questions about some of the features of the automobile. This has been a very satisfying experience. I would highly recommend the dealership and the salesman, Mr. Dwayne Johnson.

Don

Jul 15, 2015

Fermin is great person to work with. He listened to our concerns and took if it. Also Eli in finance was great also. He let us know about up coming financing that might help my daughter purchase a new car.

Tegan29

Jul 15, 2015

I receive free oil changes/maintenence for the duration of my Toyota lease from this business and after today I would rather make a service appointment somewhere else and PAY money out of my own pocket than step foot in this place again. They NEVER answered their phone or returned the messages I left to set up an appointment. I finally spoke with a service member by getting a hold of a woman from the PARTS department and demanding that she physically walk down to the service department and tell them to return my upwards of 10 calls. Then two days before my appointment they refused to honor my request to have my car vacuumed after my appointment. REALLY?! You won't perform a courtesy cleaning for a customer, let alone, an extremely frustrated customer?? The day of my appointment I receive a missed call from Concelli after I had dropped my car off. They left NO voicemail, so I had to go through another painstaking process of trying to get a hold of someone from the service department. Of course, the phone rang and rang and rang and rang... I had a person from the body shop walk down and retrieve someone who could speak with me. I was told by "Matt" that they had had a few extra minutes to vacuum my car; however, I had a few kids toys in my back seat so they actually could NOT vacuum it. Now, what is the point of telling me this?? When I go to pick up my car I vent my frustrations and "Brian" apologizes. He offers to vacuum the car in 10-15 minutes because I had to leave to go to work. I agree thinking the nightmare is over and I've finally reached a competent employee from the service department. I wait with my children in the waiting room and after 25 minutes I ask "Brian" if my car is done. He checks and says that they are doing a very thorough job and that the driver's side of the car is vacuumed and the other half will be finished in 10 minutes. I tell "Brian" I can't wait any longer and that I want my car and I don't care if it's halfway finished. He leaves to go retrieve it and is gone another 15 minutes! At this point I've been waiting a total of 40 minutes for a promised 10-15 minute vaccuum. Here's the best part- "Brian" pulls up with my car and the whole car is barely vacuumed with crumbs and leaves still all over. One half is NOT thoroughly vacuumed as he had claimed. He mumbles "Sorry I was helping him vaccuum." So the real story is that "Brian" is a liar and that my car sat for 25 minutes WITHOUT being touched and then once he realized this he lied and said it was taking so long because it was being "thoroughly" cleaned. Obviously, it took 15 minutes to bring my car out because he ran back there and hastily attempted to vacuum it and cover his butt. This place is an absolute joke. If they can lie about little things like this, I wonder what else they can be dishonest about! BEWARE and get you car serviced somewhere else far, far away!

Donell197r

Jul 14, 2015

Great experience saleman Fermin made me feel confident that I was making a great purchase. I will be buying my next car from your establishment and also recommend my friends and family.

sayla91

Jul 13, 2015

I was helped out by a friendly sales person who helped me get what I was looking for and found what I wanted right away and informed me of all available extras and insurance plans.

Tinaps

Jul 12, 2015

I had no idea I would end up buying a new car when I woke up Friday morning. Did preliminary investigation at another dealer with the thoughts of leasing which I had never done. Wasn't sure about it so I went home to think. Contacted AAA for dealers in their car buying program and Conicelli was the closest. Within 5 minutes I had received a phone call (thanks Tammy!) and was in the showroom 30 minutes later.Worked with Eddie G. to purchase a new Corolla LE Premium and Eli worked the numbers so that I had a payment that worked for me. Dave Rivera (sales manager) - you and your team brought me back to Conicelli and made it the best car buying experience I ever had!Thanks again- love my new Corolla LE.Tina

toed13

Jul 1, 2015

want to thank all involved at Conicelli Toyota Scion of Springfield, in completing the lease of my 2015 Toyota Venza & . The whole process went smoothly & I was in & out in record time. Thanks to Bob Mosca & all the gang that made it possible!!

cgreene

Jun 30, 2015

I would like to thank Jay Johnson and Midge Savage for the outstanding service I received. They took the time to answer all ofmy questions about the car I wanted, financing and features of the car.They we're down to earth and very professional. I am a happy owner of a 2012 Nissan Maxima. I would highly recommend them for any car purchase.

run4114

Jun 28, 2015

I started my application on Saturday March 7th went in on Wednesday March 11th test drove a 2015 Camry I loved it finalized it and was on my way home. I worked with Dave Scott, Eddie, Kevin and Joe U. All of these guys are great people to see when you are purchasing your vehicle.

1Jesus15

Jun 25, 2015

As I mentioned, Maria and Steve were courteous, thorough, and honest! They made me feel that I mattered, from the momen I walked into the showroom. Maria took plenty of time with me during my buying decision. Both Maria and Steve explained everything very well, and with extraordinary patients.

will8422

Jun 22, 2015

I want to take this time to express how good the service was of buying a car the sales rep.was super she made me feel special.she worked super hard to get me the best deal Marie thank you great job!!!

Joyce&Alif

Jun 21, 2015

I had to hug Maria, (and my husband did too) because she treated us not just as a customer but as family. I had tried a dealer near my home but they were too impersonal and only focused on their profits. When we dealt with Maria Garnett her smile, her personality, her sincerity and empathy made us feel happy to do business with Conicelli. We noticed Maria already won several awards of the month, and we think she deserves another one. Thanks and we recommended your dealership to a family member and plan to return next year. Keep up the customer friendly atmosphere it is appreciated and recognized. Conicelli has "nice" as it's middle name and uses the slogan: "A nice place to do business." We bear witness that you live by your word. - Ward Family, Exton, PA

KBoris

Jun 9, 2015

I love this dealership!!! I have bought 3 cars here since 2012. I have dealt with Maria Garnett each and every time. She is a wonderful sales person. She takes her time to make sure you receive all the right information and is always willing to go above and beyond for her customers!!! I was her number 2 customer on her first day as a sales associate!!!

Across the Bridge

Jun 2, 2015

Outstanding, patient internet sales personnel (Joel).. Great follow-through to complete purchase settlement on new vehicle. Even assisted post-sale, with some technical questions.Service Department always clean, well organized. Had Efficiently cared for my original Conicelli purchase of a 2006 (new Prius). Confident I will continue to be happy with the care their Service Department will offer for my new 2015 Prius V. Mentioned Midge, because she assisted me with Extended Service Warranty choices on my last - 2006 Toyota Prius.Travel from South Jersey to receive the type of care and service, hard to find elsewhere. Happy Granny from across the Bridge

RLitwinPhoto

May 29, 2015

I have had several things happen recently in life that have caused me to have to rebuild my credit among other things. Single dad, 2 jobs and not a lot of financial wiggle room. Maria was my sales person and Steve was the financial wizard. These two made miracles happen and got me in to the car I actually wanted within my budget range. They went above and beyond to make sure I left satisfied. every one was down to earth, straight forward and just plain pleasant to deal with and to be around. Outstanding service and I would absolutely recommend them to anyone and everyone looking for a car.

neveragain81

May 21, 2015

I was able to walk into this dealership, meet a great saleswoman named Maria and she helped me get into a 2014 Rav 4. When all the other places said no she said yes I can! Thank you Maria for all your hard work! I love my new car! And also thank you to your financial manager that helped. Im sorry his name escapes me but he was very friendly and helpful as well.

Tim

May 17, 2015

I was having a problem with my protection plan when I first purchase my new car at this dealership; However they are willing to work with me, and explaining what was covered for my new car that I have purchase a year ago. They was able to resolve my issue with the protection. Excellent customer service.

Sarah

May 16, 2015

Today, when I went to Conicelli to meet with Maria, I had no hope at all of getting a car, because I have been turned down before. Not only, did Conicelli approve me, but they gave me a car that far exceeded my expectations. Maria and her manager were kind, patient and supportive throughout the process. Now I have a beautiful car and looking forward to a summer of traveling near and far. Thank you so much!Sarah and Berhane.

Jana'e0612

May 15, 2015

Initially I had given up on getting a new car until I read an email from Maria Garnett. I was so excited to know there was hope for me. I made an appointment, filled out paper work and had a 2014 Camry in less than 90 minutes.

emilygallagher

May 13, 2015

I have bought 5 cars from this dealership, and this time I had the best experience. Everyone was so helpful and really wanted to see me get into the car I wanted. I am loving my new 4RUNNER. This is the second car I bought with Eric, and he was a great help. David the Manager, and Eli Morales were phenomenal! Everyone was professional and truly wanted to help me get the best rate and deal. They were not trying to push forward a sale, but they were trying to get me the right deal. Huge thanks to everyone there!

gerid627

May 10, 2015

I have been a loyal Toyota customer for more than 20 years. Conicelli called me for an upgrade for my RAV4 and when I arrived at the appointment, I was thrilled to have Joel Morales as my sales rep. I first met Joel in 1995 when I bought a Corolla from a different rep when the dealership was under a different name. ...Knowing Joel from 'back in the day' , I knew I was in good hands . If I had met a rep other than Joel, I would not have made the deal. Joel is honest and trustworthy with a fabulous track record ...If you go to Toyota Conicelli in Springfield -be sure to ask for Joel Morales ! He is the BEST!

Kimandkate

May 8, 2015

It was a pleasure to purchase my used car at Conicelli Toyota in Springfield and it continues to be a pleasure to come back for routine maintenance and state inspection. George deserves a shout-out for his competency and friendly handling of all the paper work! Carmen also came out at my request to talk about minor body work. She is experienced and can quickly figure out the costs of any repairs. Everything is handled in one place and handled professionally and quickly!

Michele.Allen1atverizon.net

May 7, 2015

Outstanding experience, Joel did a fabulous job. All the employees were great. This is my 6th carwith Conicelli Springfield. I have been returning for 19 years.Michele Allen

kkeefe523

May 5, 2015

I was looking for a new Toyota Camry Hybrid and, of course, the best deal I could find in regards to both the price of the car and financing. My nephew recommended Conicelli Toyota of Springfield. Between Eli Morales and Joel Morales, I had the best car-buying experience that I have ever had! They located the car I wanted- including color, options, etc. The final price was EXCEPTIONAL as well as the extended warranty price and the financing rate. Since I live about 35 miles from there, Eli made it possible for me to complete all of the paperwork through e-mail. When I went to the dealership to pick up the car all of the paperwork was ready and my car was ready to take. I was getting ready to leave, but then Joel took me to my car and sat in it with me and explained features that I had missed on my test drives. In addition to that, he helped me pair my phone, add contacts, and set radio station presets. He also explained the 2 year Toyota care features (free for two years and all of the extended warranty features). If that wasn't enough- I get free inspections for the time I own my vehicle if I take it to a Conicelli dealership. Now I just need to have fun driving and enjoying my new car!

MAXQUEEN14

Apr 18, 2015

I can honestly say that this was the best experience ever!!!! Everyone was very friendly and kind. Maria Garnett is AWESOME! I explained my needs and she got the job done. Her compassion and her drive made my experience comfortable and easy. I am now the proud owner of a 2014 Nissan Maxima Thanks for making my dreams come true .

Grateful

Apr 17, 2015

The team at Conicelli Toyota in Springfield delivered the exact new car shopping experience I wanted. Jay Johnson and Midge Hecker streamlined the sales and finance process, respectively, making for a quick and easy transaction. Jay communicated with me over the phone and via email to accommodate my personal and professional schedule. Jay knew Conicelli's products inside and out and explained same to me in plain English eliminating any questions I may have had regarding my new car. Midge was equally well prepared, efficient and took the time to explain all of the financing options available to me. I left Conicelli with a new car and no remorse. I highly recommend the good people at Conicelli Toyota without hesitation!

Marilyn H.

Apr 11, 2015

William Rosendahl was extremely helpful in all aspects of purchasing our 2009 Toyota Matrix. We were delighted with the overall experience of dealing with Conicelli Toyota Scion of Springfield and were also very impressed with the financial service we got through Midge Savage. We highly recommend Conicelli Toyota to anyone looking for a used or new car.

nangelucci

Apr 5, 2015

Everyone went out of their way to insure both my husband, and I were pleased with our deals. Conicelli of Springfield treats us like family. That's why, we keep going back !!!

Vking

Mar 27, 2015

Once I arrived at the dealership, I explained to Maria want I wanted and I must say she did not stop until she found something nice and affordable. I appreciate her going above and beyond for me. I will refer all my friends and family that's looking for a new or used car. ????

Marianne

Mar 26, 2015

I felt at ease and confident that I was getting a good price for a good car. Joe Hicks was honest, straight forward, helpful, friendly and respectful.

amcn

Mar 25, 2015

Maria and Steve were extremely pleasant and helpful and honest with my questions. Great place to buy a car. I would recommend them to everyone.

Happy

Mar 21, 2015

Everybody was friendly "j" johnson is the coolest person ever and he makes you feel so comfortable. "J" Johnson makes you feel like you have known him forever and he gives you confidence that he will get you into a car. Maria is so funny, friendly and just a sweetheart. Thanks guys for my eye candy car????????

lanegra

Mar 15, 2015

i purchase a 2011 rav4, and i love the way that maria explain everything, and i was able to understand it clear, no saleman pressure .

floweston

Mar 13, 2015

I bought a 2014 toyota carmy last night with little down . Maria and Steve were very friendly, upfront and honest throughout the entire process. They went out of their way to make sure I was completely satisfied with my vehicle. I would highly recommend this dealership to friends and family. (I love my car!)The level of service Maria gave me was incredible. This dealership made me feel like a million bucks! Thanks for taking such great care of me!

everett40

Mar 12, 2015

Ms. Maria Garnett was honest & extremely helpful and was the deciding factor on why I purchased my vehicle from Conicelli. Her professionalism! I will gladly recommend her to friends & family.

Sticky

Feb 27, 2015

I just came in for inspection and everyone at your dealership is friendly,funny,polite and very helpful. From the lot people when you first pull up,to Shannon when you first walk into the department and the drivers that pick you up. The mechanics seem to be very knowledgable of the product they are working on. And last but not least the cashiers when you pay your bill. You guys and girls should be very proud because you are all doing a GREAT JOB. I've been coming here since 2011 and always love the service. Thanks again

Marlene

Feb 25, 2015

Conicelli Toyota are the very Best, Shannon Roche is Outstanding, for Service, and anything they can do for You. Workmanship Excellent, Great Help for All.Marlene Stevens

Tasha

Feb 20, 2015

I would recommend this site to anyone because my experience was awesome and I got the help that I needed. Jay Johnson helped me the whole way , and I appreciate it.

Happy Camper

Feb 7, 2015

Yesterday I came in to see Maria Garnett and was extremely impressed by her professional, courteous, no-nonsense yet very personable approach to her work. She and her manager took a very challenging credit situation (mine!), and not only got the financing end accomplished but put me in a Toyota with a market value that gave me instant equity! My experience there far exceeded expectations and I have already mentioned it to two people in my family. I took a few of her cards and will be giving them out as the opportunity presents. I know that her manager's expertise also was a factor and I want to say THANK YOU so much to both of you. I'm taking Ms. Toyota for a celebratory joy-ride today!

red

Feb 7, 2015

On 01/23/2015 On a recommendation I went Conicelli ,I wasn't sure if I would make a purchase however upon meeting Shane I felt so at ease he didn't pressure me at all .Which for me is key he listened to what I was looking for and he complied bottom line I left there with my perfect car , I have commented to everyone I know that when they"re ready I recommend Conecelli & salesman Shane , thank you all who had a part in making it an awesome experience.

Mb335f

Feb 6, 2015

We got a car from a buy here pay here place who took advantage of me and my wife. We thought we were going to be stuck with this car forever but after talking to Maria I knew we were getting out of this jam. They did whatever they had to do to make sure we left with a working vehicle instead of the lemon we had. Thank you Maria and conicelli

jungbaik

Feb 5, 2015

Michael made the whole experience pleasant and stress free. Mr. Morales did all the paperwork and got me out of there quickly. Everyone was friendly and helpful. I will recommend Conicelli Toyota to all my freinds and family.

T.

Jan 27, 2015

Although this review is past due I wanted to make sure that I go record to say that Maria Garnett was the BEST, car sales, person that I have ever encountered. She asked the RIGHT questions, checked on me during the whole process, exchange good conversation and got me the car that was best suited for my me. But what stood out the most was I went into the dealership at a little after 7pm just to see what Conicelli was able to do for me and I was out of the dealership by 9:30pm. The old car was emptied, the new car was packed, papers were signed, keys in my hand and I had even had a chance to double check the old car before they went to store it. I couldn't believe it, a little over 2 hours and I was out of a CAR dealership. I had a not so good experience before at the "NICE" dealership but after this experience with MARIA I will definitely come back and send others. Conicelli keep Maria she is truly an asset & should be recognize. You ROCK Maria and thanks for my blue vehicle. :)

Fuss722

Jan 12, 2015

Buying a car is not an easy or fast process. Maria at Concelli helped me through it taking time with me and my family which is never an easy task. Thanks concelli for even giving me a chance.

Brian24

Jan 9, 2015

Jay was my salesman, he was very helpful and friendly. He took care of me on my first car purchase. I give quality of work 4 stars due to a fuse being out, took it back week later and Jay Lou took care of the issue.

Bruce

Jan 7, 2015

My personal experience at Conicelli is a good one. I did not think I would be able to purchase a vehicle but was put into a nice Camry by the afternoon hours. Mr. Pabon was so graceful and nice in always letting me know what was going on and how much longer it would be. Very professional salesman he is. My experience was AWESOME. The people I dealt with were quality people and a pleasure to talk to. I will most definitely recommend Conicelli to people I know and also people that are looking to buy a vehicle. THANK YOU so much for helping my wife and me. You are totally outstanding people.

Sunshine

Dec 29, 2014

I truly appreciate all the staff for their efforts in getting me in a brand new vehicle. Once again God has worked through you all to bless me! When I thought that the impossible couldn't be made possible it was. I truly have been granted favor. Thank you all for everything! Keep up the good work! Hugs and smooches to you all!! Voom Voom..... Lol.

2015corrolla

Dec 11, 2014

Terrific job done by Eddie jones& Shane Cunningham , they were excellent in assisting me and my girlfriend into the perfect car for her. Well done and thanks again guys!

gtmt

Dec 2, 2014

just posting a review for service..I've been bringing my 1998 T100 truck to Conicelli for repair and service for about 8 years. Mike Rhoads has always been fair and provides great service for me and he always has a friendly attitude and very professional, but most of all he's been keeping my old T100 on the road..the service is outstanding and fast. If I ever have a problem he's there to solve it. George Taylor

Bill Violette

Nov 24, 2014

Leased a carrolla on thur went back fri and bought a Tacoma, great staff very happy with the purchases. Thanks Eddie, Joe, Ale, & Kevin. Thanks,Bill

Steven Nguyen

Nov 19, 2014

The salesman Mike Lim was awesome. He put all the effort to get the best deal for us. I would definitely recommend my relatives and friends to go to this dealer.

Debbie Ferrer

Oct 29, 2014

Having price constraints, I truly feel I got the best deal for the car I wanted and could afford to pay. Thanks to Joel Morales who was very helpful and patient in explaining to me the price, features and the options available to me. From test driving the vehicle to the final delivery, it was a pleasant and smooth experience!

PearlVenza

Oct 16, 2014

Hakan-Was and is "GREAT" he made me very comfortable in my experience in getting my used car but it's new for me. He meeting All my needs and concerns in this transaction making it quite smooth. He made it then and even now. Making the right decision to come back he was pleasant and very knowledgeable in given information that he gave me thought that your Dealership is the place to buy a car. I also tell my friends to go to your establishment as ask for: Hakan. Again,Again!!! Thank you for having a valuable team member like "HIM"

debmuenz

Sep 24, 2014

Everyone at Springfield Toyota/Scion was knowledgeable and helpful. Went there intending to just look. Famous last words of course. Our salesman, Chris Best, helped explain how purchasing a 2014 RAV4 now would save me money from the low percentage finance rate to the extended warranty I decided to bite the bullet and I couldn't be happier. The staff from Chris to Eli were just great. Thanks all. I love my new vehicle.

Richard Jones

Aug 29, 2014

We found Joel Morales to be a professional sales consultant. We were able to find what we wanted, at the price we wanted to pay. Joel went above and beyond to satisfy us, and for that, we will recommend others to him.

internetcardeal

Aug 24, 2014

I went shopping online for a Toyota Avalon for my dad. The website sent info on 10 dealers with the two zip codes used. I got bombarded with emails and phone calls soon after. I fielded no calls as my initial ground work was only working through email asking for best offers. 8 of the 10 sent offers. Realized the value for Premium and Touring Trim might be better deal than the standard XLE model from initial quotes. Sent out the best quotes to every dealer and asked if they could beat their offer (asked dealers with lowest offer if that was their best). Chris Ferris was the only person to email back a competitive offer (they had the lowest initial offer on the XLE and were in the hunt on the Premium and Touring). 3 dealers wanted me to send dealer info to them to review and 1 dealer said they would match so as not to lose the business. I did not shop the offer Chris sent over as it was a fair offer and he did exactly what I was asking and felt I needed to honor my end of the deal. He was doing the ground work for Chris Best. He handled the sale extremely well. He's young, but was friendly, and informative. From there worked with Joe Unterkofler in finance on the paperwork. GREAT sense of humor (my parents love him...think my mom wanted to make her own trade 0:-) ). More importantly was great going through the programs and making sure I understood every part of the deal. one dealer who lost out sent info to look out for when financing. was told the "universal" dealer fee shouldnt be more than $133. It was not listed on my deal and asked Joe about it. Apparently NOT so universal as Conicelli doesnt charge a dealer fee! Met David Rivera who I enjoyed speaking to as well. Wanted to share my experience and exteme satisfaction with the internet purchase process with his team!! The one complaint I had was with the receptionist texting and reading her phone texts while entering information for my deal (was actually looking down at her phone when I first introduced myself as well). Had I not already made a deal and was walking in off the street there is a strong possibility I wouldve left at that point. For most people's 1st or 2nd biggest purchase the point person needs to be fully engaged with the customer experience. Overall an extremely satisfying experience!!!

dmartin361

Aug 14, 2014

Last Saturday I stopped in and met Sean Mellon. He wasn't at all pushy and was interested in knowing what I was looking for to show me what he had available. He was realistic about what I was asking for (model, year, pricing, millage) and told me honestly his experiences with truck sales. We looked at a 2013 Nissan Frontier but he also made me feel free to continue my search as research. Several days later I went back because I felt comfortable dealing with Sean and got lucky that he was on site again. We test drove the vehicle and then sat down to make the purchase. Sean was efficient and helpful though we did have to wait a while to see a Joseph from financing because there were other folks ahead of me. I got a chance to get to know Sean. I found him easy to talk to and honest. I'm not upset about waiting for financing because I realize the dealership was a bit busy. It should be noted that if I'd returned and Sean was not there I would have returned when he was because he had developed a good report with me the first time I was there. Everyone wants a better price but some styles hold a higher value and are less available used in good condition so I understand. Thanks very much to Sean, Louis, and Joseph for the help.

jcchild

Aug 7, 2014

My Salesperson-Hakan Ilbak WAS GREAT!!! He made this a very pleasant experience for someone that had there car over 20yrs.. He is very knowledgeable in all area's helping you in making the best decision, willing to listen to what would be need tfor me in getting me in my used but new car to me!!! I will be sending ALL my friends and family there as long as He's there.. Had he not came to serve me in my experience. I would had left not getting a car from there.... he made SUCH a great impression. I, left and then came back asked for him directly.. Anyone reading Please Ask for Him. He will do right by YOU!!! Again!! Hakan THANK YOU!!! Amanda in her new Venza Toyota!!! Until the mext Take CARE..

Co-owner

Aug 5, 2014

Buying a pre-owned car from Conicelli Toyota of Springfield was a positive experience from beginning to end. The sales people were friendly and knowledgable - not pushy at all. this was our daughter's first experience with financing and both Hakan and Midge took time to carefully explain warranties and patiently answer all of our questions. We feel like we got a great deal. Our daughter loves her beautiful Prius! It looks and drives like a brand new car.

Reaper1985

Jul 29, 2014

All I can say is that it was a great experience. They really worked with me to get me in a new car. Michael was very friendly, informative and professional. I have absolutely nothing bad to say about my experience. You want a new/used car? Go to Conicelli Toyota in Springfield and ask for Mike Lim.

Kelly Allebach

Jul 20, 2014

I just wanted to let you know that I have bought a brand new car from your competitor. My salesman was more than happy to help me actually look at cars that would fit my price range when you failed in this department.Obviously I am less than satisfied with my dealings with you as well as your company. Going to a local car dealer was my intention. Sadly, you as well as your staff were less than happy to speak to me as the other dealer was. Supporting my local community was something that was important to me and sadly, I will never deal with Conicelli ever again. You have proven that Conicelli really isn't a great place to do business as your slogan reads. Thanks for dodging all of my calls as well as emails. It's pitiful that I had to email and cc someone in your dealership to even get a quick voicemail not even answering my questions. Best of luck to you and your dealership.My family will not do business with your dealership again.

Kimandkate

Jul 2, 2014

Thanks to Hakan Ilbak who helped us purchase a beautiful Prius. Very efficient, friendly personality, no pressure, and great answers to questions, and great patience! Also thanks to Midge Hecker who did all the final registration and paperwork for us!

KathySheeran

Jun 19, 2014

I want to thank Joel Morales and Conicelli Springfield for making my first purchase of a Toyota product a great one. Joel explained all the feature of the corollas and camries to me. We test drove, He answered all my questions. I never felt pressured and I really appreciated that. I am glad that I decided on the camry. I love it. Joel made the experience easy and I would definitely recommend him and your dealership to others. Keep up the great work Joel and Conicelli.

Thickems82

Jun 18, 2014

Had a great experience when I purchased the vechile and the 2 times I had my car serviced. Conicelli Toyota is a great place to purchase a vechile from because they work with to meet your standards and to help make things affordable to you when picking out a car of your choice

tyandra1

Jun 14, 2014

Brought my car in for expection and oil change and service. Was told that my car was out of warranty! Incorrect have extended warranty. Service person very rude. Told me that I havent been keeping up with the maintance. I said that I usually take it to Ardmore Toyota. Since they know how to treat customers. Then told I would have to bring car back when they contact the vendor for my issue! I will not ever purchase a vehicle from this dealership again!

andrewmassi

Jun 12, 2014

Chris was an attentive, knowledgeable and a courteous sales person. Even though I did not buy a car from him, the price was great and I will definitely recommend any person I know looking for a Toyota or Scion to go to Conicelli Toyota and speak to Chirs and the management team at Conicelli. The best dealership hands down when it came to having all of my questions answered and all of my needs met in any way that they could find a way to do so. Awesome job Chris!

Aprilds

May 31, 2014

Joel could not of been more helpful he was just excellent to deal with and very helpful would send anyone looking for a car to Joel

persaudpg

May 30, 2014

Very friendly staff, they presented a great deal without haggling, the price was inclusive of all charges. I picked up the car a few days later and was pleased with the entire process. I was very pleased with the very short time it took to complete the deal and the efficiency of the entire process. Highly recommend this dealership

turtle6com

May 22, 2014

My daughter took her 2014 Corolla for free oil change and they told her she needed a new tire not covered by warranty and charged her &195. They suck you in and then take advantage of a young lady!!!! NEVER AGAIN!!!

larrycat

Apr 22, 2014

I was looking for a truck and happened to go to Conicelli Toyota. Initially I was not sure what make of truck to buy. I met your salesman Virgilio Pabon . He told me about the advantages of the Toyota Tacoma has over all other makes of trucks. Especially of the composite bed of the truck that will not rust as all other trucks do. The second reason that assured me that I was in the right place was the confidence Virgilio related to me was how Conicelli stands by there product. Sure enough when I had minor issues they where addressed immediately and thoroughly.My experiences with Conicelli have led me to purchase two vehicles for myself and my son. And have sent other people to Mr.Pabon assured they will be taken cared of. Thanks Vee.

phillytroll

Apr 22, 2014

This dealer is great place to go for you next car or truck. They have a friendly staff that help my wife and I into a new car. We will go back for our next car or truck.

rreyna

Apr 14, 2014

14yrs ago, I got my first car, my '00 Camry from Joel. Last Saturday, I traded it in for a '14 Camry, also from Joel

JimStill

Apr 7, 2014

David, Midge, and Joel are the three best I have ever met at their jobs, Midge rocks, she is on top of her game, Dave is just an all around nice guy. Greatly respectful of their customer's time. Joel and Joe also are two great salespeople, very friendly, informative, and helpful. I had to give them a 4 on price, because I deserve a free vehicle :-). But all else they are 5+.

AdaraWatts

Apr 5, 2014

Lonnso was great at finding the exact car I wanted and for the best price possible. I would recommend him to anyone. He was friendly and answered all of my questions as a first time buyer. He was great at taking the time to explain everything to me. My overall experience was great at Conicelli but even greater due to the great customer service I received and the expert knowledge from Lonnso.

Amanda_m1202

Mar 27, 2014

I went in to purchase my very first car and it was the best experience. I had no idea what kind of car i wanted and i am absolutely satisfied with my 2014 toyota corolla. They were so friendly and so helpful and patient with my needs. Eli and Joel worked very hard to get me something in my price range and I could not be more thankful. I couldnt imagine myself getting what I needed and wanted with anyone else at any other dealership. I will recommend them to y friends and family because they were absoultely the best. I look foward to seeing them again hopefully when I get my car serviced :) . Thank you Eli and Joel ! You guys are amazing !

brockpaul

Mar 24, 2014

I am a serious buyer and was considering your Durango sp4573 this morning. The salesman who showed me the Durango did not even have the courtesy to introduce himself. Then whenever I asked questions he was totally unprofessional. Let me give you one of several examples. Online, I incorrectly assumed from the videothat the vehicle had a towing package but when I asked this was the answer I got, " Do you see a tow bar there below the bumper? If it had a towing package, it would be visible, right?" In baseball it's three strikes and your out, but I stayed until five strikes. Tell me, does being rude work? I personally have dealt with Dom Concelli and he is a great person. Not long ago Don and I contributed a great deal of money for a young girl who needed an operation. She because of our efforts made a complete recovery. I will note how you may or may not respond to this constructive criticism.

PamHawkins

Mar 17, 2014

I went to Toyota with the intentions of purchasing a vehicle. This is my third Toyota purchase and I must admit I did not buy my second Toyota from this location partly due to the sales person. Franklin has a very laid back approach; I felt absolutely NO pressure. He has a way of engaging you in a conversation that didn't feel intrusive. He's a young guy but has a great way of dealing with people - old like me. I was very pleased this time around. I don't know if I was more happy to have a new care as I was happy that Franklin would get credit and the incentive for the sale! Good Job Franklin! Eli, the fiannce manager, was great too. I didn't feel pressured around saying "no" to the extras they offer (try to get you to buy). Thanks gentlemen!

geigerg

Mar 11, 2014

Joel Morales was excellent. He explaining everything I needed to know about my Corolla and I love it.Eli was good in explaining all the paper as well.Thank You!

hopper28

Mar 8, 2014

John, Virgilio and Dave all went above and beyond in Customer Service to make our experience a excellent one. They were very professional and extremely helpful in all aspects of the sale.

dhexstar

Feb 22, 2014

I purchased my first new car here back in 2012 and this guy Joel helped me out alot to get financed and also to established my credit and two years later i came back to him and got me the 2014 highlander.and also my experience with Nick when signing all the paper works was great.I will definite recommend this dealership if your looking to purchase a new vehicle.

mgazmin

Feb 19, 2014

My parents have been going to this dealership for some time so my mom decided to take me here. It was my first time purchasing a vehicle and it was a good experience. Joel was very professional and courteous. He listened to our needs and guided us into what we feel is the best match for us. He made the process easier which keeps our family coming back. I highly recommend this dealership.

Debby1118

Feb 17, 2014

Entered the showroom only to be looked at but not acknowledged by receptionist. No salesman on floor. Finally caught the eyes of a gentleman who was the "finance guy" finally after about 20 minutes of being ignored, finance guy got us a busy salesman who introduced us to his "associate" Neiceife who was very patient, kind and attentive. Neiciefe took the time to find what we wanted and took our down payment on a vehicle promised in 2-6 days. After almost 3 hours on Valentine's night we left the showroom looking forward to our new vehicle. Monday morning phone call with very little explanation " your vehicle was sold sorry will keep looking". Thanks anyway we will come pick up our deposit. Found another dealer on the 17 th willing to find what we wanted and for less! Made the deal, went home satisfied. at 8:45PM on the 17 th neiciefe called with good news. He found our desired vehicle. No thanks!!!!! Really bad customer service!!!! Not interested in making a sale. Feel bad for Neiciefe, he would probably prosper at the dealership that we we found our desired vehicle. He was a very patient, driven salesman without the support of a successful dealership. Good luck to anyone looking for a specific vehicle at Connicella Springfield.

bd77690

Feb 16, 2014

I had a great experienced at this dealership. Virgilio Pabon and Steve Natale were both AWESOME! They answered all my questions and worked hard to get a payment within my budget. Vee answered every question I had and was comforting and personable. He never pushed me into anything and worked to get something that would work for me. He is the best! Steve was also very open and honest about everything I signed and agreed to as well. They both made my visit so pleasant and easy, and sped things along as much as possible before the snow got bad. I would definitely recommend this dealer to anyone looking to purchase a vehicle.

TamekaBryant

Feb 9, 2014

Vee provided excellent customer service. He called to confirm my appointment and when I arrived he greeted me with a smile. As I test drove the vehicle he provided details about the car. He was very personable throughout the entire experience. While I waited for credit approval he checked in with me so I knew what was going on and provided me with all necessary details to help make my decision easier. I purchased a 2013 Chevy Equinox and I love it! I will definitely reccomend Vee to others. I also had a brief interaction with Midge and she was friendly and professional also. She reviewed my options throughly and helped me make the best decision for my financing. I was very pleased with my overall experienceat Conicelli Toyota of springfield.

William1953

Feb 8, 2014

From the very first moment I spoke to the salesman Fermin Diaz until we purchased the car, we were treated like royalty. They were very receptive to all of our needs and helped in every way they were able. We now have a beautiful 2010 Toyota Prius that we absolutely love. It is living up to everything that Fermin stated it would. I would recommend Conicelli Toyota Springfield and Fermin to anyone looking for a car in one of the friendliest dealerships around.

seajerry444

Feb 7, 2014

On Saturday, 2/1/14, I took our 2009 Prius in for a key replacement & while waiting, I saw Joel Morales & we looked at a barelybused 2013 Prius; took a test drive, & work a fair trade & bought the car! Joel, John & Midge were a pleasure to deal with-my wife joined us to sign papers & we were able to drive our "new" car home! Thank you Joel, John & Midge for making this a pleasurable experience.

ekrizek

Jan 31, 2014

I found Joel Morales to be courteous, friendly, and honest. He did not pressure me in any way to make a deal but rather showed me the options available to me and let me choose. Joel was great! Also my experience with Eli when signing all the papers was also great!

jiafamily

Jan 31, 2014

Rick is the best! He was very patient, friendly, and helpful. He tried to explain all the details, answered our questions, and provided his suggestions. Furthermore, he also returned our calls/texts in a timely manner and helped us with the after sale services. He even delivered the car to our house far way from the dealership in a very cold weather.Overall, it was a very pleasant experience without any feeling of stress and pressure. We were very satisfied with his services and highly recommend Rick to anybody. Thank you very much and keep up the good work!

bo25

Jan 1, 2014

Conicelli Toyata in Springfield, Pa. So happy c the dealership, everyone so friendly and helpful. Bob Foster who sold me my new Corolla Le 2013 very nice, friendly, each time I was at the dealership he always, said Hi , and could he be of any help. He went out of his way taking me to Part's Dept. helping me. to order side molding and Edge protecting for my car doors. And special thanks to Glen Beck Sales Manager, who went out of his way to apply the door molding and door Edge protector to my car door's . And also for painting my rear bumper scratch and waxing on 2 visits, which he did not have to do , he took the time and did it himself, making sure it was done right. And most recently applied black panel to rear bumper tail gate to protect it, on a very cold day . Glen was super very impressed he deserves a raise. And thank you Hakan Ilbak so nice and explained all about each car I test drove. and greeted me when I was back at the dealership even got a hug. He works now at the Used Toyota dealership next store. I wish the best to Hakan Forgot had a scratch on front bumper Bob Foster he discovered it the day when I purchased the car, Bob Foster went out of his way also, made an appointment for it to be repaired, and even gave me a rental to drive till car was finished. Sure hope I have continued satisfaction when I need to return to dealership for future service. Right now very happy c them. .

stephlh1288

Jan 1, 2014

I just purchased a used Toyota Corolla from Conicelli Springfield. Bill Rosendahl was the salesman who helped me with purchasing the vehicle. Bill is a great salesman and was very friendly and answered everything we needed to know. He was very helpful throughout the process and didn't make you feel like you were being pushed or rushed. I was at Conicelli on a very busy Saturday and Bill was working very hard to attend to several others, but he was always coming back to check on us or give us an update until it was time for the paper work. Wayne Dorsey was who reviewed all the financial paperwork with me. Wayne was very professional, knowledge and friendly. I was there past closing finishing the purchase and Wayne completely reviewed everything and did not make you feel rushed. Bill and Wayne were both very patient and gave you time and personal space to think. I have family who have purchased vehicles from Conicelli Springfield and they as well have had positive experiences. I would certainly go back any time to Conicelli Springfield and recommend it to others!

samrav4

Dec 30, 2013

I just purchased a Rav 4 from Conicelli in Springfield and am LOVING it! My salesman, Ferman Diaz, was amazing! He got me what I wanted at a great price and stuck by my side throughout the entire process! I added some extras and he stayed on top of the whole process until I got my car back. I would recommend getting a car from this dealership! They are great!

eaguilarjr

Dec 27, 2013

I had a wonderful experience dealing with Joel Morales when I secured a Toyota Corolla from your dealership. Joel provided excellent service. I have recommended your dealership to my friends and relatives because of my experience with Joel. Keep up the good work and excellent service!-- Efren Aguilar

nvolpe89

Dec 25, 2013

I have leased 2 vehicles in the past 3-4 years from Conicelli Springfield. The first 2 experiences were decent and I was happy. I then visited the dealership this past summer for a 3rd lease and felt that I wasted my time as they were not willing to negotiate price or options. I decided to wait and try again. The most recent attempt was a disgrace. The salesperson was friendly however it took over a half hour to get help even thought I called ahead to let them know I was coming in. I then mentioned interest in both a RAV4 and Corolla for lease and I was immediately told that the RAV4 was out of my price range and was forced into looking into the Corolla. I was dumbfounded that they would decide the car for me. Then, I took a test drive (not optional) and when it came time to make a deal, the offer was literally double of what I had seen at other dealers. I tried to negotiate a reasonable price however I was only given the option to make a much much bigger down payment. Needless to say, I left that deal, went to another dealer the next day and got an exponentially better deal. The best part is that I was able to go from entering the other dealership to new car in less time than it took to get help and some type of deal at Conicelli. I will no longer be dealing with Conicelli.

vrav

Dec 24, 2013

I would like conicelli of springfield to know you're lucky to have Joel morales as an employee,as what I have experienced he,s really a big asset to the company,with his costumer service second to none,his professionalism,expertise and genuine kindness plus an easy going personality is what really drawing us to go back,we been using this dealership for quite a while now first with the lease on 2006 highlander,then 2013 highlander and now just recently 2013 rav4 and off course we go here too for our toyotacare,I highly recommend the dealership to everyone.thanks Joel for your help.

johnmarc40

Dec 17, 2013

The service department is second to none, Bill Rosendahl of used cars ; is a longtime friend who I met years ago at Central City Toyota, he and the finance manager Wayne Dorsey went the extra mile to help me find a great used Camry and fulfilled my financial affordability needs. This world of sales is down right unfair, you get ripped off and treated like a number, Conicelli and these guys above are honest and no what reality and treating people is all about, its nice to see that you can be valued as a customer,service gets the highest kudos from me, on time appointments, no pushy pitches..."you need this, or you should do this while we have it up on the lift"...you get and pay for what you ask for at this service department, profeesional and courtesy is the order of doing business at Conicelli......thanks.John Marcelline

htm1983

Dec 14, 2013

i am very please with Joel Morales customer servicing skills he help me find the right car that fit my budget he answer all of my questions and concerns he is very informative about the different car model i would recommend Joel to other family and friends.

SampleM

Dec 10, 2013

I have been a customer with the dealership since 2000 when it was first the Sprigfield Auto Outlet, now Conicelli. Joel Morales has been my salesman since then. I have leased a Toyota Camry 2000, 2003, 2006, 2008, 2011 and now 2013. I'm still waiting for my chance to win and/or receive my free car. Joel is very professional and shows great concern about my customer requests and needs. Thanks for all of your help, Joel. Keep up the good work.

jds4me

Dec 3, 2013

Joel is extremely helpful and his professionalism is beyond par. This was my second car purchase and still he neverdisappoints and quickly met my expectations. There was an issue with the vehicle upon delivery which required a visit to their service department. Since I badly needed the vehicle the following day, instead of waiting for them to check what's wrong and fix the problem, Joel immediately asked to replace the vehicle with the same model and options. So that night, I drove home worry free and pleased with the outstanding service.

nhaggerty

Dec 3, 2013

My experience at Conicelli was excellent and efficient. Joel, my salesperson, was most helpful and very well informed about the products he sells. He is not "pushy" which I really like in a salesperson. After the purchase, I went back to the dealership to have a missing port fixed and the blue tooth set up. Joel was right there to help me. I would definitely recommend Joel and the dealership to any of my family or friends.

zjpretty36

Dec 3, 2013

I had a great experience with Joe. I had been to several different dealerships before Conicelli and I didn't receive as quality service as I did with Joe. Two thumbs up!

KWJ24

Dec 2, 2013

i was looking for a rav 4. i had previously purchased a car from conicelli of conshohocken. I had a wonderful experience there. I was some what hesitant to deal with conicelli of springfield since i had taken my car there for service, and they started quoting me with thing i needed. When I stated that i had some service, they told me there was no record. Here conicelli of spriongfield did not share information with conicelli of conshohocken, There service stated i was wrong. i made they talk to cconicelli of conshohocken to Patrick of what i had done and then finally agreed. No apology was given. i was very upset and left. I had met Vee this year and had talked to him a couple of times of this past year regarding a new car, but i was not really ready until now. He was wonderful with no pressure. He was made me stay with conicelli of springfield. I also checked with the service department and they assured me that when i drop my car off, they can take me to work in Havertown. I hope that they keep their word.

jasontlane2

Nov 29, 2013

Bill was our salesperson and he was great. I really dislike shopping for cars and I've found that used car salespeople can tend to eb slick wheeler dealer types and Bill was anything but. Test driving a 2009 Pontiac Vibe, we actually talked about OTHER cars; it was pretty refreshing for me to be honest. Bill was knowledgeable in every aspect of the car (it's actually a Pontiac Badged Toyota Matrix) and was non confrontational and really let the car speak for itself instead of trying to hard sell me on it. Financing was easy and on the spot and we got a decent rate.The ONLY negative I have for the experience was that they tried to sell us Conicelli's concierge service. We had politely declined (It's $1000 for 5 years and it's a decent deal, but I didn't want it); when the finance guy (NOT BILL) came back over our payment had gone from $130/month to $203/month - he had included both the concierge service AND a 12 month 12000 mile total warranty FOR $2900. Suddenly our financed amt was more than the asking price of the car even with a $3000 downpayment. I'm sure it was a miscommunication but it was the only negative part of the experience. To close, I'd like to reiterate that Bill was a pleasure to do business with and the process with him was as good as shopping for a car gets. I felt he was honest and straightforward, and I appreciate that.

AbePacana

Nov 27, 2013

Joel Morales was very professional in his dealings with my transaction when I sold my Toyota Truck and bought a used Dodge Charger. I could not have asked for someone else to do business with.

dalesinker

Nov 27, 2013

I have been dealing with CONICELLI TOYOTA for 25 years. Glenn Beck is the best in sales. I've bought 6 cars from him. He is fair, honest and professional. Bob Calhoun in the service department is fantastic. He listens to my problems and always comes to a correct and accurate solution. Bob is friendly and customer oriented. I feel confident when he monitor's my car servicing.Dale Sinker

Zjack22

Nov 26, 2013

I had an amazing experience at Conicelli of Springfield. I was nervous going in, because this is the first time I was buying a car. I had heard that car dealerships were intimidating, but I found my experience here to be quite relaxing. Joe, along with the finance team went above and beyond to help me with everything every step of the way. I would definitely recommend this dealership to anyone, and have recommended it to all of my friends. 5 stars for sure.

the4youngs

Nov 25, 2013

Joel was fantastic he new everything about the Toyota sienna and gave all my options which made it easier to decide on my purchase of the Toyota sienna that would fit my family's needs.

aviray48

Nov 22, 2013

The experience was very good. The salesperson was friendly. He was wiling to negotiate on the price, and was not pushing us to get something we did not want. The car we got works great. While there was a few minor dents on the car when we got it, i was able to come back and get them fixed free of charge.

chneih

Nov 22, 2013

Bought 2 cars from this dealership and Joel Morales helped us in both purchases. It had been a hassle free and great buying experience for us whenever we come to this dealership. Joel had always been very accommodating with our schedule and negotiation process. Conicelli Toyota Scion of Springfield and Joel truly gives great services to their customers. --Chneih Lee

GeorgePrz

Nov 22, 2013

Shane was outstanding. I felt very comfortable with discussing the various buying options and the actual vehicles we had to choose from. I have dealt with your Dealership in the past and I must say my recent purchase was just overall a much better buying experience. No pressure - no selling down to me - just easy conversation and information needed to make an informed buying decision. Springfield Conicelli has won me over - thanks to Shane (and Nick) - and will be my first stop on future vehicle purchases.George Przybylski

malou_0418

Nov 21, 2013

I never thought that getting my "first car" would be that easy. Thanks for the help of Mr. Joel Morales. The servise is excellent and the respond to customers' needs is quick.

sanneva

Nov 20, 2013

I live in California and since year 2000 we have been buying Toyota truck and Toyota/Scion cars/van from this dealer through Joel Morales and bringing them back to California. We trust this dealership and Joel Morales who has been very helpful and prompt.

marcos2822

Nov 19, 2013

Great service keep up the good job. Jim Womack is the one who made it happend. He really wanted me part of Conicelli Toyota of Springfield.

tolits50

Nov 19, 2013

Went to the dealership on a Friday to look for a new car and worked with Joel Morales who was good and well experienced in showing the 2014 Toyota Corolla S explaining the features of mentioned car and was satisfied. Came back the next day to negotiate the pricing and Joel M. did the necessary pricing adjustments and was satisfied and sale was finalized.Kudos to Joel M for a job well done and besides this is my 5th car that I got from your dealership.Keep up the good work and keep on selling.

tq2k

Nov 18, 2013

Great dealership and sales advisor who listens to our needs and prioritizes based on our requirements. Does not waste our time and gets us in and out in the amount of time he sets prior to us heading over to the dealership. Have so far leased two Toyota's and been enjoying the current one while can't wait to get to a new one soon. Thanks Joel!!! - Eugene T.

jhalpin2

Nov 15, 2013

I gave the rating that I did for the following reasons:(1) Glenn Beck is the general sales manager. He had sold me a 2006 Toyota Prius 7.5 years ago. We negotiated for several hours, well past closing time but we eventually agreed on a deal.(2) The warranty was going to expire on the hybrid battery in 3,000 miles & I did not want to spend $3k on a new one that would only be warranted for 1 year.(3) So when I walked into the dealership, I was delighted to see that no one was in Glenn's office! The receptionist asked how she could help me. I told her by getting Glenn Beck to sell me another Prius! She did not tell me that I had to see a salesman first. She immediately called Glenn's extension. As luck would have it, Glenn was headed to the receptionist area so he greeted me & invited me into his office then asked me what he could do for me. I told him I wanted a dark blue 2013 Prius Hatchback. He checked his stock & told me he had one. He printed all the standard items & options then asked me if I wanted cash back or 0% financing. I told him 0% financing. We then discussed all the research I had done on the trade-in value of my 2006 Prius. He then had my 2006 Prius evaluated! He said the valuation was $5,500 but he could increase the valuation to $5,900. I told him my research indicated that my 2006 Prius was worth more than $5,900! He told me to go onto autotrader.com & he would accept whatever the website said my 2006 Prius was worth!(4) That night I did as Glenn had suggested. Autotrader.com's valuation was more than $1,200 higher. True to his word, Glenn honored the valuation the next day so the topic turned to the cost of the new car! Before I had the chance to tell him I wanted the new car below dealer cost, he told me he could go more than $500 below what the car had cost him so we started the process for closing the deal!(5) While I was waiting for the financial paperwork to be completed, another gentleman took me to the car & started explaining the features of my new car. I was very impressed with the new technology & the improved technology, especially the GPS! Upon completion of the tour, an explanation of the extended warranty options & the special car care package was offered! I said I needed to speak with Glenn again! The gentleman excused himself to find Glenn. To shorten the rest of the story, Glenn told the financial guru to offer both the extended warranty & the special car care package at his cost or lower!(6) I could not have received a more personal, professional, & compassionate offer at any other dealership in the Delaware Valley! I strongly suggest that anyone who wants to buy a Toyota gives this dealership the opportunity to do so!(7) Finally, the service at this dealership is 2nd to none!

HermineB

Nov 14, 2013

I'm completely satisfied with my Infiniti G35x purchase. I 'm very thankful for all the assistance Mr. Joel Morales has extended me during the entire time i was in the dealership. I would definitely look for his help again if ever i'd purchase another vehicle and would certainly recommend him to my family and friends!

castleswolf

Nov 13, 2013

Joel Morales is a very knowledgeable and courteous sales person. Every question that I asked about the Sienna he answered me with the correct answer"as I did my research on the Sienna". Joel has gained my trust for future purchases of mine and family's car purchase. By the were enjoying our Sienna....Thanks Joes

JALJR

Nov 13, 2013

We bought a 2010 Corolla, and later on another one, a 2012 Highlander - both from Joel Morales. He is very friendly, helpful and honest. He keeps in touch and follows up about how we are doing and how we are enjoying our vehicles. He always makes himself available to us when we have questions. If we are buying another car we will defintely look for Joel Morales, or refer family and friends to him.

sipplej

Nov 7, 2013

Joel Morales is wonderful to deal with, always pleasant, extremely knowledgeable and amenable as the other people in Sales and Service at Concelli of Springfield - this is why I have purchased my last 4 cars at Concelli and now the 2013 Avalon.

ribit8

Oct 28, 2013

I've bought several cars in my lifetime and have to say that buying from Conicelli Toyota Scion of Springfield was the best buying experience I've had. Alexis Joyce was my Sales Consultant and it was such a pleasure to work with her. She has a wonderful personality, I didn't feel pressured and she answered the many questions I had about the 2014 Toyota Corolla I was considering buying. If she didn't know the answer to my questions, she made sure to get me the answer. I just felt very comfortable working with Alexis. I also met Dave Rivera and Lee Williams, both Sales Managers, and they were very cordial and made me feel very welcome. I would highly recommend Conicelli Toyota Scion if you're considering buying a Toyota. Besides what I've written above, the agency's prices are great and I am a very satisfied customer.Francine Shandler2014 Toyota Corolla Owner

vilsue2013

Oct 24, 2013

We are thankful for Joel's help in purchasing our new 2013 Toyota Rav 4. He was very honest & professional on his approach. He took the time & effort of showing all the new & exciting features of the car and made our customized car more exciting to drive and own! The sales service who process the paperwork was also very helpful and help get us a very favorable financing rate and keep the dealer incentive too. Joel's energetic & enthusiastic attitude along with his professional courtesy made the buy experience hassle free. This is why we go to see him whenever we are in the market for a new vehicle to purchase. Overall, we are truly pleased with the new car and wished to thank Joel for all his attentive service while we were looking around. We look forward to see him again in the near future. Vilsonn & Susan Vital (Proud owner of a new 2013 Rav 4)

Samuel McLaughlin

Oct 21, 2013

Was my first time purchasing a new vehicle. I was one hundred percent pleased with the process. Both Nick and Joel went the extra mile to work with and to make sure I was completely satisfied.

sencera

Oct 21, 2013

My sales associate Hakan IIbak was very personable, helpful and displayed a good knowledge of the car that I purchased I would gladly recommend him to family & friends

ConshyVig

Oct 14, 2013

Let me start off by saying that the sales person I worked with, Bill, did not earn my 5-star ratings. He messed up on my paperwork, my warranty, and many pieces of information that he said to me was incorrect. However, Midge saved the purchase agreement and made me a satisfied customer. Midge went above and beyond to get my warranty straightened out, get new tires on my vehicle, and leave me with a satisfied dealer experience. While I think the Conicelli in Conshohocken has much better salesmen, Midge is one of a kind and a true pleasure to deal with.

kkfink

Oct 11, 2013

Jeff Kalcheries was the best salesperson I have EVER met, in any type of sales; cars or otherwise. He was friendly and knowledgeable and so helful and kind. I have never bought a brand new car before, and I was nervous about it, but Jeff made it all so easy and he was so pleasant to deal with. I would recommend Conicelli in a minute (not necessarily for used car sales, the staff on that side were not as nice) but if you're going to buy a used car go to Conicelli, and ask for Jeff!!!!!! He's awesome!

hoveat

Oct 1, 2013

Mr. Ilbak was knowledgeable and thorough explaining the different finace methods as well as features of the car that we bought. Midge was personable and professional in explaining important finacial considerations particular to our situation. We liked that the proce was explained, the car was pristine and they worked with us on the trade-in.

CRJStudent83

Sep 5, 2013

Maria Garnett is a godsend, my mother was looking for a vehicle but had a low credit score... My mom got approved in-spite of her low credit score and drove away in a '13 Toyota Camry LE with low miles and certified... Thank you cannot express what Maria Garnett and her team at Conicelli of Springfield accomplished.. We will definitely recommend our friends and family to you guys...Adam Butler

Aquarius

Aug 13, 2013

Fermin was extremely patient with me. This is the first time I am leasing a car, let alone choosing a non-GM car and, a hybrid at that. It was a big step, lots of mind-wrestling and he repeated many points. He even fulfilled a request for me and delivered it to my home! His explanation of the Conicelli service made me so comfortable with the purchase/lease process I couldn't reject the product or the offer. Eli made the paperwork painless, explaining each page in simple, layman's terms. He skill added to the care Conicelli gives their clients, along with their special services. Such relief!

lizwd

Aug 13, 2013

Fermin is friendly, helpful, knowledgeable. We told him about a previous bad experience with a very hard-sell car purchase, and he avoided that. He is training a new consultant named Alexis, and she will be excellent, too. Fermin found the recent Toyota newspaper ads, and worked easily to arrive at a good price for our new Camry. I will certainly look for him again, if I need another car.

MEarnest79

Aug 12, 2013

I had a wonderful experience at Conicelli Toyota of Springfield. I started working with Maria first, and she was able to get me approved for $1k down. We had been to many other dealerships and even though they all said they could and would work with us, they always changed the story once we met with them. Virgilio was amazing! He was extremely nice and very professional. He took my info, the $1k down and what I could afford each month and made it happen :) And the vehicle he was able to get me approved for is more than I could ever have expected. I love my new Honda Accord ELX. I could not be any happier!!! I would recommend your dealership to any one looking for a car because you truly care about your customers. Thank you so very much!!!

Digitalsmoke

Aug 4, 2013

maria was excellent...she kept reassuring me that we would not have a problem getting financing! whether we did or not, I don't know, but I drove out in the Toyota Camry 2010 that I wanted. Wayne the manager was equally great...I don't know how he did it, but he pulled off the financing!!!Both of them were very courteous and friendly!!! You can count on me bringing ALL of my business to those two individuals personally....They are the best salespeople that I have met in any dealership...they were smiling, great attitude! Acomplete pleasure to deal with...KUDOS to Conicelli for hiring them If it were up to me, I would give them raises!

happycustomer905

Jul 31, 2013

Vee gave me a great deal & very friendly. I would recommend him/dealership to anyone which I already did. Great job. Im a very happy satisfied customer

helenemontone

Jul 30, 2013

"V" was excellent. He knew the about vechicle. We did not feel pressured in any way. He was willing to help us out any way that he could.

marlene357

Jul 29, 2013

The service was excellent. Virgilio was patient understanding very helpful. Didn't rush me let me make my own decision as to what vehicle I wanted. Very friendly easy to talk to. The atmosphere was relaxed and beautiful. I really had a great experience. Thank you Vee.

Chavon

Jul 26, 2013

Everything was absolutely wonderful!!! The first person I talked to was Tiffany and she understood my schedule and she contacted me by email like I requested. She was very nice and answered all of my questions. The first car I looked at was the Hyundai Elantra, they informed me when it sold. So when I made an appointment, I was expecting to just look and not buy. The day before I went in I saw a 2008 Toyota Yaris, it was the car I have been looking for. When I went in Vee came to help me. He got the process started very quickly. I always heard stories about how it takes all day. I went in at 1:30 and was out before 4:00. Virgilio was very kind and caring. He let me test drive the car and told me about other payment options. I told him my down payment and my monthly payments and he matched them. This was my first car purchase and I was so nervous that I went alone. After talking with Vee, I did not feel nervous anymore. The price of the car was awesome. He explained all charges and anything extra involved. I would recommend Vee to all of my friends and family looking for their next car. I really thank Tiffany and Vee for making my first car purchase enjoyable!!! I cannot say enough about these two!!! Thank you sooooooo much!!! I am so excited, I am almost in tears. They helped me so much!

jd12377

Jul 26, 2013

My experience here was superb. Ferman Diaz was my salesman and he made the experience pretty easy. He made me feel like I was doing the right thing and that I can trust him. He was very knowledgeable about the cars, friendly, and honest. He worked with his managers Lee Williams and Eli Morales to get me a good deal on a Corolla. I love this car!! If you're looking to buy a car, go see Fermin!

ajwiley2013

Jul 16, 2013

As a single gal, I was worried about going to a used car dealership alone and being taken advantage of. And I did have the "stereotypical negative" used car experienced at two other dealerships on Baltimore Pike; I won't mention their names. I'm happy to report that my experience at Conicelli Toyota of Springfield was the exact opposite. My salesman Jay Johnson was friendly, attentive and also laidback. He took me seriously, knew that I'd done my research online before even walking in the door, and was super helpful throughout. At no time did I feel pressured, and at no time did I get a salespitch that sounded canned. He was genuine and authentic, and on top of the details. I couldn't speak more highly of him. I had a great used-car purchasing experience and have already recommended him personally to my friend, as well as to my boss at work. It takes some guts and confidence to walk into a dealership alone, as a woman. (I specifically asked at all 5 dealerships I went to if they had any female salespeople...nope). That's a travesty. We're more than half the population and pretty educated. It's an easy market to tap into once you make the connection. Just sayin'. Nevertheless, I connected with Jay Johnson, trusted him, plus he was on top of the details, so I wanted the sale to go to him, particularly. I could have gone somewhere else down the street, but I chose Jay to get my business. He's a keeper.

mushoc

Jul 12, 2013

This was my third experience at Conicelli Toyota with Virgilio Pabon. My last 2 cars were leases and during my last visit I decided to make the change to purchase a car. Virgilio provided exceptional service and met all of requirements while trying to find a car. He had answers to all of my questions which made the process easier. His customer service skills were exceptional and he was extremely flexible in working with me to meet all of my needs. I would highly recommend Conicelli Toyota.

JD45

Jul 9, 2013

I got a good car for a good price from a good dude. I would recommend this Toyota dealership and salesman to a any friend.

jmetz19083

Jul 8, 2013

We are very pleased with our experience at Conicelli Toyota of Springfield. Our Sienna was ready to test drive quickly, and the deal making process was straightforward, which was a relief compared to other dealerships. Vee Pabon was fantastic to work with. The customer service has been fantastic since we bought - they've gone above and beyond to fix a couple of things and make sure we had what we needed. Conicelli is definitely on the list for the next time we need a new card.

uniquesantiques

Jul 6, 2013

Excellent service by salesman Jermaine "J" Johnson. He went above and beyond, I couldn't have asked for more!!! Wayne in finance was wonderful he is a master!! Kurt was very nice also! A perfect experience! I am recommending them to everyone !!!

danistewart

Jul 2, 2013

From the time I walked in the showroom, nothing but extreme courtesy and professionalism was shown by every member of the Conicelli team. Vee was very eager to work with us and get us the best deal possible. Would definitely recommend to my friends and family

malou_0418

May 22, 2013

Its a great experience doing business with your team. Excellent customer service and great dealer / customer relationship. I feel at home on my visit and everything was explained well.

tressiecat

May 10, 2013

Joel Morales provided an excellent buying experience. He is the best new-car sales person I have ever met, helping me to feel confident in my choices and following up on a regular basis. However, I could not recommend the dealership on the basis of the lack of knowledge of the car that I traded and the value assigned to this car. I did not appreciate being treated like I did not know the specifics of the car that I had been driving for 3 1/2 years and also that Conicelli was doing me a favor to give me the very low trade-in value that they did.

karlamurray

Apr 30, 2013

I went into Conicelli Toyota because I was looking to get a second vehicle and my sister has gotten 2 cars from there and speaks very highly of the dealership so i decided to try them out. SO GLAD I DID!!! Joel and his trainee Eric were amazing with not just myself but with my 2 daughters as well. The service that I received was beyond my expectations! I will recommend this dealership for a long time to come! Everyone there is awesome!!!! My daughter enjoyed the experience so much she wanted to bring them back ice cream so we did! This was by far the best experience I have ever had buying a car, and by far the fastest when it came to finalizing everything as far as papers and all of that! It was a pleasure working with them and I look forward to working with them again! Thanks so much Joel, Eric, & Eli!!! I love my new 2013 Toyota Camry Se!!!!

sdipietr122

Apr 29, 2013

Mr. Garfinkel was very professional, courteous, honest and forthright. It was a pleasure doing business with him and Conicelli. This dealership is well represented by him - he is exceptional.

mbmartino1

Apr 19, 2013

My experiences with Conicelli Toyota of Springfield have always been good but yesterday it was GREAT. I happened to be in the showroom where I saw Joe Unterkofler. He seemed like a very nice and knowledgable man so I asked him an elusive question about the brakes on my Camry Hybrid. As he gathered more information from me, Joe suggested that we talk to the real expert, Kyle McManus. Kyle left his lunch to explore my questions. He answered me fully and very professionally. Not only am I a very satisfied customer, I am confident that when I buy my next car it will definitely br from them.

billyreds

Apr 15, 2013

Joel Morales is one heck of a salesman who is a great teacher of the product he sells as well as knowing what he is talking about. I've had the pleasure of meeting with him at the dealership to help me out with the fine points of a magnificent vehicle. I will be back to buy my next car. Thank you Joel!!!

berriez715

Apr 8, 2013

3 years ago I leased a car from Conicelli and my lease was to be up in July, so I have been recieving letters on the matter! Well the letters stated I would recieve a brand new car with no down payment and lower monthly payments!! Well I will admit I thought it was just a way to get me back! But I was wrong!!! So I went there to just browse and get some numbers, not even thinking I was going to leave with a new car. I met with Joel and his assistant, Eric. I explained my situation and how much i really didnt like my 2010 Corolla anymore, and how I recieved the letters and what they stated! Immediately Joel was asking what kind of car I was looking for and the features I liked and didnt like. They sat down with my boyfriend and I and went threw my options. Once I decided what car I was interested in he immediately had Eric put tags on the car and had me test drive the car, of course I fell in love!!! On the test drive Eric was very helpful with explaining the features and differences from my 2010. He showed me how to sync my phone to the car so I could use my phone to stream music and make phone calls handsfree!!! Once we returned from the drive Joel was very helpful with explaining everything he was doing and explained all the papers I was filling out, he even highlighted the places I needed to fill out so I didnt waste time figuring it out! After everything was in the works he went threw everything with me about my trade in value and how it was going to work! He took care of everything so all I had to do was sign papers and drive away!!! Joel and Eric were great!! My boyfriend will be going to Joel for his new vehicle in the summer and I also recommended him for my sister as well!!! I could not have asked for a better person to help me get my new car!!!! Thank you sooo much Joel and Eric for helping me get the exact car I wanted!!! I love it!!!! I also wanted to make sure that I mentioned the amazing finace guy Eli Morales!!! He was sooo helpful and I left completly satisfied! He explained everything to me, and made sure that I understood everything that I was signing. But he also went threw and took the time to explain to me exactly how much I was paying and exactly what I was paying for! He went over everything that was going to happen with my old car! I was very worried about even getting a new car because when I got my 2010 a lot of things were not explained and there were a lot of things that I was told that didnt happen. Eli went step by step what was going on and what would be happening! He even offered to call and find out if I was owed any money from my old lease!!!! Overall I couldnt have been more satisfied with my business done with Joel, Eric and Eli!!! I would recommed them to all of my friends and family!!! thank you all for your help and for getting me my amazing new car!!!! You guys rock!!! I will be returning in the future!!!

dunlapw

Apr 4, 2013

MY WIFE AND I ARE COMPLETELY SATISFIED WITH ARE EXPERIENCE WITH ALL THE PEOPLE WE DELT WITH AS WE PURCHASED OUR NEW CAR . JOEL ANSWERED ALL OUR QUESTIONS AND CONCERNS . HIS MANAGER EXPLAINED HOW THE PRICING WAS DONE AND COMPARED TO OTHER PRICES WE HAD RECEIVED . ALL THE PROGRAMS AND SERVICE OPPORTUNITIES WERE COMPLETELY EXPLAINED WITH ALL OUR QUESTIONS ANSWERED WE RECEIVED THE CAR SPOTLESS FULL OF GAS AND READY TO GO. JOEL GAVE AND ADDITIONAL FAMILIARIZATION AND WE WERE ON ARE WAY.THIS IS THE SECOND CAR WE PURCHASED AT CONICELLI AND WE WOULD BE FOOLISH NOT TO BUY OUR THIRD THERE.

vbrunsongrimes

Apr 3, 2013

I leased a Toyota Rav 4 Sport in 2010. Purchased the Ultimate Vehicle Protection Plan (Dent/Ding/appearance/tires etc). After being told that everything was ok on the car as they wanted me to bring the car back to their location for end lease turn in; I received a condition report stating that there was a dent on the bumper 8-9 inches long (not aware of any damage on bumper, and certainly no paint needed repairing) which required paint repair for the amount of $335.00. Called toyota to state that I paid for the Ultimate Vehicle Protection Plan and was told that I would had have to iniate a claim before turning in the car which makes no since. The car was turned in on February 22, 2013 (three weeks before it had to be turned in (March 10th was end lease date) and the condition report was dated on March 25th almost a month later. Other than the condition report how would I have known that the car needed a repair if when I turned in the car the dealer stated "everything was ok." Now Toyota is stating that the claim can not be made because it is after the fact and I am responsible for the so called paint repair...I will not recommend Toyota, nor will I ever purchase a car from Toyota...I paid for a protection package but cant utilize it because Toyoa used a independent company who is stating a month later after the leased car was turned in that it needed repair but oh by the way your protection plan that you paid for has already expired. Also, I kept receiving recalls on the vehicle 3 to be exact and the car seemed cheep inside. That car was turned in as excellent condition. Highway robbery if you ask me...Very dissatisfied customer who will never recommend Toyota or your location. Oh and by the way Lonnso Eastache, -you called me a month later asking if I was going to stay with Toyota, my answer to your question is that you and your company only have to do me dirty once for me to be offended.......Excellent customer lost as that Toyota Rave 4 Sport was taken care of, under milage, maintenance was kept up and payments were on time...Again DISSATISFIED!

jtroilo

Apr 2, 2013

This is our 4th Toyota purchase with Joel Morales at Concelli Toyota and we would not go anywhere else. Joel and the Concelli dealership have been a pleasure to work with during our purchase(s) and they have a wonderful service department.

lilsone

Apr 2, 2013

This is our third purchase from Conicelli Toyota. Each visit has been with great quality of service and patience, no pressure purchasing makes buying a car a great experience. Thanks to Joel, who assisted with the latest purchase he was very helpful in bringing some understanding to the new technology cars....very knowledgeable. Looking forward to our future endeavors together. Sonya

miaagno

Mar 31, 2013

Mr. Morales was very accommodating,courteous, friendly, knowledgeable &, respectful. He helped us made the right choices based from his recommendations. I will definitely recommend Mr. Morales to my friends.

kaciboo

Mar 29, 2013

Kurt and Joe helped my Sister and I tremendously in the recent lease of a new 2013 Corolla and the purchase of a Certifed Used Toyota for my Sister.They were sensitive to my Sister who recently lost her husband and helped make the vehicle transcations smooth and easy with no gliches.Sales personnel such as Joe and Kurt make Toyota " a good place to go".In addition, having an excellent service department and service inidividuals such as Christina make the overall experinece at Springfield Excellent. ThanksTom and Mary Wissert

MPN4CXB

Mar 28, 2013

For the past years dealing with Joel Morales, he's always been loyal to me giving the best deals for leasing my cars. I will not have no other salesperson except him. Joel your the BEST.....................

rcvftv

Mar 28, 2013

I had a nice experience in buying my new 2013 Corolla. I know the car I am buying so that the process is easy with the help of Mr. Joel Morales, your sales person. He is very helpful and I commend him to the job being a sales person. He is an asset to your organization.

a3815

Jan 16, 2013

Great buying experience with sales consultant Daryl Garfinkel. Straightforward negotitation. Daryl did a great job following up after sale to ensure the vehicle and dealer installed options were perfect.Eli in finacing was professional and efficient. Everything was ready and waiting at time of vehicle pickup. Signing process seemed like it took just a few minutes.

dolan405

Jan 5, 2013

I have been following Steve Knicks for 15+ years who's absolutely fantastic. Toyota has been the best car that I've been in along with the service that I have had in Springfield. My husband too is now driving a Toyota from Steve!!! Springfield is very lucky to have him back. You will see that the Springfield Toyota dealership will become #1 in the next couple of years, like Conshohocken was when Steve was there! Thank you everyone for all your service & help atConicelli.

geh3

Jan 3, 2013

I just picked up my new Tacoma Prerunner 4X2 Access Cab V6 truck. I am very pleased with this purchase and with the individuals that I interacted with at Conicelli of Springfield. I replaced a 2010 truck of the same type that I was also very pleased with, but the newer version of this vehicle rides and handles much better than the 2010 version. It also has some nice enhancements over the 2010 version. All of these were thoroughly explained to me by Daryl, who also took the time to link my bluetooth phone to the audio system in the cab. Also when going through the financial check out, I received very good extended warranty and other information and advice from Alvin who was very polite and efficient during this process. I received a complete set of documents and overall it was a pleasure to do business with this company and the personnel there. I will come back and visit them in the future for additional auto needs!

dorothy hillock

Oct 22, 2012

Wait 1 hour for sale rep. (we had an appoitment.) No one wanted the keys to the car I was turning in. It took 1 HOUR for someone to put my license plate on. After I had asked 5 salesmen for help. Waited 2 hours for finance person. The only time my husband got any help was when he said he was leaving. The only person who was of any help was the woman answering the phone. I will NEVER use your company again.

mkdavis0326

Oct 10, 2012

My credit is not so good but needed a car. Michelle did everything she possibly could to make sure I left with a vehicle that met my needs and had the payment that I could afford. Not only did I leave with a car, but also had the best experience with Michelle!! I recommend Michelle and Conicelli to anyone looking for a car!!

GreenLoveRaje

Sep 8, 2012

I bought a Toyota Prius v Five from Conicelli Toyota of Springfield a couple of months ago. I'd rate my overall buying experience as surprisingly pleasing. Joseph Unterkofler, the sales executive, took up my case and won me from the word 'go'. I really appreciate his willingness to go out of his way to answer my questions and offer help; even if it meant servicing my calls outside of his working hours. That to me, is truly remarkable. Joe's attitude and professionalism, I'm sure, is reflective of the quality of service and culture at Toyota Conicelli. Hats off!! I'd recommend the Conicelli of Springfield to anyone looking to buy a new car. Give it a shot, you won't regret! Oh and one more thing - their pricing is also one of the best in town!

Eah_30

Jun 26, 2012

Today marks 2 entire months I've been waiting for my truck's missing parts to be replaced! I've been given the run around since my inital review and made a bunch of empty promises. Louis Dellos Santos has had me take time out of my work day to drive 30miles out of my way to see what was missing on my truck, not once but twice because appereantly the first time the information was disreguarded. He did however offer to fill my tank and he did but I had already purchased gas and was nearly on full. Once I arrived no one knew anything and had me drive back and forth between the new car sales and used cars sales building looking for anyone that could help. After sitting and waiting 20 minutes or so Louis finally shows up. He sent the truck to service AGAIN and fed me the same exact story he fed me the first visit! I was told everything would be ordered and I should hear from someone by Tuesday, this was on a Friday! Now here it is 1 month later (2 months total) and my truck is still waiting on parts and the only reason I heard anything is because I called Louis. I spoke with him on 6/21/12 and he had no answers for me and told me he would give me a call right back. As of today 6/26/12 I still have not recieved a call back from Louis. I left him several messages as I have in the pass and still no response. A service manager called me back about an hour later and said "Yea we're waiting on your net to come in and someone will give you a call". The same story I've been told for the last TWO MONTHS! All I want is for my truck to be returned to the state is was when I left it for trade. I returned their car in excellent condition with mats and a wheel cover that I purchased. I get my truck back with a list of missing parts but I only asked for a few to be replaced. I had to pay for the wheel locks to be broken off because someone lost the key! But I didn't ask to be reimbursted. I had a set of expensive name brand rubber floor mats removed from the truck, cigarrette lighter, tire jack, cargo net keeper, 2 rim cap covers and the rim key all removed from my truck! No one seems to think this is important but if I returned their car in that condition I'm sure they would have taken action against me. Maybe they think I will just go away and say forget it. I know for sure they wouldn't so neither am I! If this matter is not resolved once and for all SOON, I will have to take this matter to the next level!

peg.young14

May 4, 2012

Adore Steve. He is an awesome person. I felt completely at home with him. He listened to all my requests and concerns, and gave me the best deal that I could get. He was knowledgeable and answered all my questions. I have had a few post buying questions, and he always takes the time to answer them. Having being recently widowed, I was extremely nervous about making such a big purchase. My husband was always in charge of these matters. Steve made me feel like family, and I know he will always be there to help in any of my car matters. I hope you know what a great asset he is to your company. Thank you so much for having such a wonderful person on your staff.

dmgb710

May 2, 2012

We had not purchased a new car in 17 years. We set out looking for a Toyota Highlander about 1-2 years old. But with the great finance rate of 0.9% on a new vehichle it just didn't make sense to buy used and pay a higher rate. Joel Morales made our experience the most pleasant ever. He, much like us was very matter of fact and got to the point. We knew what we wanted and what we expected to get for our trade. Unlike the nightmares you hear about many dealerships we were in and out within 2 hours simply because we didn't have to play the game of "I'll have to check with the manager" for hours on end. Our initial numbers were $500 apart from each other. Joel, checked with his manager and within 2 minutes came back with the $500 additional in trade we were looking for.We were so satified with the experience with my wife's new care that 3 weeks later I decided it was time for a change of vehicles for myself. My travel to work had recently tripled in distance and my truck's mileage just wasn't cutting it for me. I started going between 4 different makes and models and after a day or so of reasearch I just said the heck with it, why waste my time elsewhere when I know how happy that I'll be dealing with Joel again.The 2nd car purchase in 3 weeks was just as easy as the first. In and out within about 2 hours. My new Toyota Camry SE gets almost 3 times the gas mileage and almost pays for itself in what I save at the pump so it's almost like driving a new car for free! I've had the car just 3 days and have already gotten 4 comments on my car from total strangers like "awesome", "sweet", "love the color", "where'd you get the ground effects". Truth of it is, there is NO ground effects, it's the way the SE model comes. I wasn't looking to impress anyone with what I bought, but I like the comments I get anyway.Thanks Joel, for a great experience with the purchase of TWO cars!

Eah_30

Apr 26, 2012

Jim Cortigene was the salesman and he was great! However when the deal was not accepted by the bank 25 days later and I wanted my trade back, it wasn't returned the way I left it. I traded in a 2002 GMC Denali with very little damange (small dent & surface scratches) and very clean inside. When I picked my car up the cargo net was missing, the jack was partly missing the rubber lining to the cargo door was hanging outside of the cargo door rim cap cover was missing & the wheel lock key that I hand delivered to Jim C was missing. I called Jim about it he told me it should be in the glove box. It wasn't so I called and asked for a sales manager. I was connected to Lewis. I told him the situation and his words were "How I know what your saying is true, I have no way of knowing" & "There's nothing I can do want do you expect me to do". I had the Ford for 25 days and I returned it in perfect condition, if I had damaged that vehicle in any way I would've ben held responsible. So why wouldn't Conicelli be held accountable for there negligence? No customer should ever have to experience rude behavior from an employee the way I did. I even called an higher up Dave Brown and was brushed off and told he has a meeting he'll get back to me in about 3 or 4 hours, which he never did! Midge Hecker and Jim C where great throughout the entire process, the other 2 named could use a refresher course in good customer service. I would never recommend that dealership to anyone and will tell anyone who asked about my negative experience at Springfeild Conicelli.

JoeB9

Apr 18, 2012

The first person I had talked to was Larry (Forgot last name. Very helpful from the initiation of conversation, right down to when I had the car picked out. Larry was willing and able to do whatever was needed in order for me to purchase that car and for that, I would go back without question

vvaitheeswa

Apr 15, 2012

Normally I do not leave comments, even negative. But for this dealership I felt the need to leave a comment. They were so impressive. When we were shopping around for the new Toyota Yaris we sent out the request for Dealer quotes through Edmunds, MSN, AAA search engines. It did send one to this dealership though it is a 90 minute drive for me. What a lucky break it was..We were very particular about the model and color of the Yaris. All my local dealers were pushing what they had in inventory and had the attitude take-it-or-leave-it. We were taken aback by this attitude and started to go for Honda Fit or Hyundai Elantra. But my daughter was keen on Yaris. From what I heard they did not have a margin to work on Yaris as it was fully manufactured in Japan unlike the Corollas and Camrys. Enter Jim Payne and Joe. We had ONE telephone conversation. He offered to get me the vehicle and offered me a price that I could not turned down - despite the 90 minute drive. He also worked with me to get my daughter finance her OWN first car, he worked the details out. On a working day, we drove there - the car was ready - paper work was taken care of with personal attention. He had to work with the insurance company to ensure that the policy reflected it correctly. Got us a very good rate for the loan. There was no attempt to switch to another car - which I saw in most of the places. Others invite you for Yaris and then try to dump a Corolla on you. There was no attempt on high pressure sales tactics to sell extras. This is my sixth new vehicle and this was the best experience I EVER had. It was a breath of fresh air after all the slimy NJ dealerships. Once we walked out of a dealership because they were forcing/manipulating us with credit terms, credit-life insurance etc etc. There were no such attempts in this place. To be truthful, I would have paid more to get this kind of service. I was planning to show/educate my daughter how to negotiate with a car sales person, their way of walking back and forth to their managers, making up extras and so on - but that education was lost here because of their straight forward approach. No haggling, No let-me-talk-to-my-manager and playing with numbers. Typically they will show you how much the MSRP is, what the invoice is and confuse the heck out of a person by throwing in other options. Nothing of that sort here. Joe Unterkofler is an amazing individual. He has so much patience. I think that comes only when one loves their job. Even after the sale was done, I got calls, got inquires both from Jim Payne and Joe Unterkofler.My plate was Fed Ex -d to me. I would be recommending them to my friends and colleagues. Ask for Joe U (not that others are bad) - you will be guaranteed with a great service. Concelli Organization should feel proud of having such a service oriented individual.

AdamBrauny

Mar 29, 2012

Joe Unterkofler was very helpful and went beyond expectations to help us find the car we wanted. He followed up with us forMonths and when the car we wanted was available he have us the best deal in the area. After we got the car he helped us learn how to operate all the new features.

gadgeteer

Mar 2, 2012

In my search for a new car I was interested in three items: (i) price; (ii) service and reputation; and (iii) courtesy, knowledge and friendliness of the staff and dealer representatives. At Conicelli I was afforded the best possible "deal" on a new car comprised of both the best trade-in offer AND the most competitive net price (discounted MSRP) on the selected automobile. I went to this dealership due to the recommendation of my daughter, who has enjoyed "first class" service on her auto. Most important, I was well received by the sales staff, and, in particular, Joseph Unterkofler. Joe demonstrated his professionalism and knowledge by providing detailed answers, and physical demonstrations, in response to my many questions, all before I had agreed to any purchase. I am an "engineer type" and really get into specifics. He exhibited the patience and courtesy it is often hard to find, particularly in putting-up with my frequent requests for more info and detail. His low key mannor and willingness to spend all the time necessary to satisfy my needs was the clincher. Deal done. I am very pleased with the overall experience, and highly recommend both the dealership and its sales staff. They clearly met my three requirements seemingly without effort.

inmymind

Feb 29, 2012

Terrific sales experience. This was my 3rd Toyota dealer and 6th overall I looked at for this purchase. In the end my wife and I both purchased cars from Conicelli T of S and have been very pleased. Thanks.

wstamm

Feb 24, 2012

The staff at Conicelli are fast, efficient, and professional. Thanks Sean Wilkinson. Love the Toyota Prius. If you want to buy a new Toyota, I recommend talking with Sean Wilkinson in sales at Conicelli in Springfield.

suptha

Feb 1, 2012

I called Joseph U about a 2011 Rav4. He was very knowledgeable and helpful. We made a deal over the phone and I was very happy. We went to the dealership and the people and Joe were friendly,helpful,knowledgeable and we got a great price. I love my new rav4 and would buy a new Toyota from Conicelli in the future.

Garryc

Jan 14, 2012

I purchased a new 2012 Camry from Conicelli Toyota of Springfield. My salesman was Robert Addis, and the Sales Mgr was Brad Hackendahl. I was very pleased with the entire experience . Rob was very helpful in assisting me select the right vehicle for my needs and price range. Brad was very straight forward providing me the best price on the vehicle and the extended warranty. No one tried to pressure me and they were a pleasure to do business with. Rob called me a few days later to make sure I was happy with the car and asked if I had any questions. This is my second new car from Concelli and I am very pleased with the dealership.

wolphert

Jan 13, 2012

Sean was pleasant, knowledgeable,and not aggressive. Sean was easy to work with.In fact,I thought Sean did a better job than I did,

Khayri

Dec 16, 2011

Sean made me feel right at home. Very patient and knowledgeable. Sean answered all my questions and fully explained the entire process and every detail about the vehicle.

rwfraatz

Dec 14, 2011

This was the first time I purchased a car at Conicelli of Springfield. The salesman I dealt with was Joel Morales and he was fantastic. Whereas we live in the State of Delaware, prior to going to the dealership, we used their web site to find the RAV4 we were looking for and when we arrived the car was available as advertised and the deal was done. Joel ensured the whole purchase process went smoothly and we ended up driving the car home that day. We love the car and definitely would recommend both Joel and the dealership to future buyers!

mgould12

Oct 29, 2011

The product Camry Toyota was what I decided I wanted. I could purchase in NJ closer to my home but Josef didn't play games like the 3 Toyota dealers in NJ. Josef told the truth. He got me a price Quickly on my QX4 for trade-in and started the pricing process on the options I needed/wanted. Josef valued my time and didn't waste time or try to beat me down /ware the customer out routine. The goal was to satisfy my needs without high pressure. He wanted to get me the best deal he could for me I believe. Josef didn't grab me and try to force a sale on any of my visits. In other words he was not worried I would leave and not come back he had confidence I would if he did the right things to the best of his ability. Josef new his product and when I asked a question he didn't know the answer to (I always do for some reason with everybody) he went and got the answer. He used these questions and answers to follow up with me and close the sale in a non intrusive fashion. This was very smart on his part. This made the experience pleasant. Josef let me have my space when I was deciding between the Camry, Subaru Legacy and VW. At most other dealerships except Subaru Vinland it was always a bunch of guys and girls talking together about god knows what ( not their job) but when it came to servicing a customer they were not a team organization. Conicelli Springfield had a real team atmosphere and everybody seemed to be working and have a purpose. Everyone else seemed to like and respect Josef. Everyone was nice especially Josef and Hipu to my 90 year old father in law when he came with us and he said to me that was fun I like those people on the way home. This I could go on about for hours because such respect for the elderly breads trust because such actions show true class caring and high values. I don't know if I was lucky or not but Josef knows how to treat a customer and could teach a few people about sales in my opinion. I will recommend Josef and Hipu and Conicelli Toyota to others. Purchasing a car is difficult and I hate the process but at Conicelli with Josef it was almost fun!!

siegels

Oct 18, 2011

The dealership, especially Mark Peterson my salesman, was absolutely GREAT to deal with. Mark kept me informed continually and got me the exact vehicle that I wanted when others could not find one. I cannot say enough about the dealership and it's staff. I traveled 3 hours to pick up the vehicle and would do it again. Bravo to Mark Peterson and Conicelli Toyota of Springfield, PA.

PAWANTED

Sep 29, 2011

I was constantly given the run-around. Car wasn't available at the time I was told and resulted in me returning my rental car and I was left with NO transportation. Repairs were NOT made, car wasn't even clean & I had to request to have it detailed, which has not happened yet (purchased car 6 mths ago). I was told that a touchup spray paint kit would be sent to me & I haven't received it yet!! The superviser tried to assist, but nothing has been accomplished yet! That is considered VERY BAD CUSTOMER SERVICE IN MY BOOK!!! I WOULD NEVER GO BACK TO PURCHASE A CAR OR SUGGEST THIS DEALERSHIP TO FRIENDS/FAMILY/COLLEAGUES.

jmwarnick

Aug 30, 2011

This was the second Toyota Dealer I visited. They gave me a warm welcome. we worked out a deal. I ran it by by financial advisor who wanted the deal reworked. Conicelli was more than willing to meet me halfway and make the deal in my terms. It was a win-win all around.Tiffany was great and made me feel comfortable buying a car.

Hogie

Jul 20, 2011

Warm welcome by Ms. Shaner and other staff, clear and comprehensive communication. She followed up after initial visit was patient and open in negotiating purchase.

leah baglino

Jul 15, 2011

Robert Addis is an excellent car salesman to work with because of his experience and knowledge about the quality and mechanics of automobiles. He works for the customer to find the autombile that is right for you.

m112250

Jun 29, 2011

The staff at Conicelli was very accommodating, knowledgeable, and helpful. Joe demonstrated a thorough understanding of the vehicle I purchased even though he was not my initial salesperson and had no time to prepare for my first arrival. The price and friendliness, when compared to other dealerships in the area, drew me back, and the price and service only got better with time. Another plus about Conicelli of Springfield was its quick turn around with respect to retrieving the model of car with the options I wanted from another dealership. This trade and confirmation took place within 36 hours (through a Sunday). I highly recommend Conicelli Toyota of Springfield.

scags

Jun 28, 2011

Not only the sales personnel but everyone in this dealership was very accommodating.Sean was very informed and very patient when he answered our numerous questions. The sales manager and the branch manager both introduced themselves and were available to us if needed. We were totally informed of all the necessary details and of options available. We really didn't have the intention of actually purchasing the car last night. We're not quick decision making people but we felt comfortable and confident enough with the way things were handled that we decided to buy the car then and there.

eburganjr

Jun 5, 2011

The staff at Conicelli is very, very helpful. They helped me get out of my dad's lease and into my own first car. The sales process was easy especially because I already knew what I wanted. No complaints about this dealership at all! I live much closer to Toyota of Turnersville, but I have family that has dealt with Conicelli before and highly recommended them - no wonder! I don't mind traveling the hour for the amazing service. Especially since Toyota of Turnersville was not helpful.

A Prius buyer

May 26, 2011

I had a friendly and efficient new-car shopping experience at Conicelli Springfield in May 2011, thanks to Mark Patersons good listening skills and professional follow-up. Before calling Conicelli, I had selected the model I wanted in advance, but noticed online that the color I preferred was not in stock at my local dealerships. When I saw one listed at Conicelli, which is about an hour from my house, I looked for a recommended consultant on this website and called Mark directly with the vin number. He located the car and asked me various appropriate questions, then I told him I was on my way. When I arrived, the car had been detailed and was ready for my test drive and purchase, which really expedited the process. Mark explained all pertinent info and answered my questions clearly. Sales manager Brad Heckendahl and finance manager Midge Hecker were very kind as well. Worth the drive Conicelli was great!

tbmeyeroff

Mar 30, 2011

Buying our new car (Toyota 2011 Highlander) at Conicelli in Springfield was a great experience. Anthony was a pleasure to work with, and the overall process was done very efficiently. Anthony was friendly but not pushy, and he was very good about staying in communication (returning calls, etc.).

rmccormick123

Mar 24, 2011

Sean was very courteous and knowledgeable. He took the time to go over everything with me and he made every effort to accommodate me with my purchase. He basically made the process as smooth as possible. I would recommend him to anyone in the market for a new or used vehicle.

Jmazzoni

Mar 10, 2011

The sales person ( Lonnso Eustache )clearly understood my needs and listened to me as the customer. He spent quality time with me and provided options within my budget. He was genuine and made me an offer that was much lower than the dealership I had been associated for 15 years. I did not get the typical "sales pitch" and did not feel any pressure to buy a new Corolla. I was impressed with the high number of vehicles that were on the lot. The facility was clean and all of the sales people and admin staff were friendly and professional. I highly recommend Conicelli Toyota.

beermarty97

Mar 3, 2011

Mark and Kurt were great, they are the reason I would recommend this dealership. They made buying a car easy and not stressful at all. Even my wife said that was the calmest I ever was buying a car. They listened to what I wanted and was looking for and they delivered, which is all anyone can ask. I was well informed on the suv I wanted and they were well informed as well which made the whole process go smooth and quick. It was one of the quickest and easiest new car deals I have ever done. Any question I had they had an informative answer, which made me feel at ease spending my hard earned money there at Conicelli Toyota. I will be back for mt next new car purchase.

ixbernxi

Mar 2, 2011

My boyfriend and I went to Conicelli, not looking to leave with a car that night. A friendly salesman, Prince Ebo, greeted us in the parking lot and brought us right over to the car that we would unknowingly drive home in that night. Prince was very personable and talked to us like we had been friends for years, unlike some everyday customer. After conversing, Prince let us take a test drive in a beautiful black 2010 Charger. Once back to the dealership, Prince and the rest of the staff and Conicelli sat us down, made us feel comfortable, and the negotiating began. Prince and David sat down with my boyfriend and I and discussed a reasonable price for the car we were looking to buy. Prince went over every aspect of warrenties with us, along with any other questions we had. We felt so comfortable talking to the two of them. We did not feel as though we were being taken advantage of. Both Prince and David helped us through the entire process of financing our new Dodge Charger. We could not be happier with our choice, and would definately reccomend this dealership!Thank you for all of your help!Matt & Bernadette

dragonm

Feb 28, 2011

This is the second vehicle purchased from Conicelli; both times dealing with Joe Hicks. He has been an excellent representative for the company: very professional; no pressure; easy to work with; quick to respond and eager to provide customer satisfaction. Everyone else we have dealt with at the dealership, so far -- sales managers, finance folks, service dep't, etc. have also been stellar.

debbylcc

Feb 20, 2011

We were sold a Prius by Joe U. He was extremely helpful going above and beyond was required of him. He was easy going and honest and did not exert any pressure at all. Once he realized we would not be receiving the college graduate discount (as it is not available with the Prius) he made sure to lower our monthly payments by working with his manager to give us a higher trade in value on our car. Joe had an excellent knowledge of all the cars we looked at and was also able to help us when we discussed cars other than Toyota, by providing comparison ratings for both vehicles. After purchasing the vehicle we were given his cell phone number and told to call any time we needed help or had a question. We never expected that kind of follow up service!If for some reason we needed to buy another car I would make sure we returned to Conicelli's and would specifically ask for Joe to help us again.

mizmixman

Feb 16, 2011

Not only was the deal EASY to do - the customer service was outstanding. Every single person in that dealership was as nice as can be. I have never been to a dealership where I was almost sad to leave with my 2nd car purchase in 2 weeks. Why was I sad? I knew that I wouldn't see them any longer or at least until my first service date. Joe U was fantastic! I received text updates, phone calls and all of the information I could possibly want. I didn't feel pressured or pushed into anything and it was all up to me what I wanted to do. We didn't have to haggle with price or trade in value - it was given to us in the fairest way possible. There was no 'get up and leave' nonsense - it was what it was. I felt like they were giving us the best they could and why should I argue? Everyone was straight forward, honest and super friendly. It was a fantastic experience and I think everyone should go there to buy their car!!!

rf1234

Feb 15, 2011

My wife and I were looking for a Sienna. We found a couple that we liked but Conicelli was the cheapest and the easiest to work with. From the point of going on line where I actually IM'd with a helpful staff person to the point of driving off the lot everything was top notch and seamless. We were in and out in no time. No haggles or hidden charges-friendly and helpful staff and a great vehicle. Great place to buy a car! I will buy my next car from them too.

annacastro

Jan 31, 2011

I had my car in for a brake cap recall. After leaving the dealership I discovered that my brake petal was going down to the floor. It was very difficult to stop the vehicle. I had to bring the car back and have it corrected. Joe Reilly was very helpful and my car was corrected quickly. This is my first experience with a problem. In the past I take my car in and the work is completed correctly. I will return for service but I hope this doesn't happen again because it is dangerous and inconvenient. Thank you.

vigo

Jan 26, 2011

The service is very professional and service people curtious and prompts. Ms. Randell treats her customers as valued customers and very accommodating and professional in her dealings. I have already recommended my friends to this dealership for their after sales service.

jilmon

Jan 13, 2011

Great Service, good Communication and Friendly people. I had a problem withmy brakes making a loud screaching noise. They told me to bring it in, that sameday. The price they quoted to fix the problem was the same at Cashier.I got a follow up phone call the next day and no NOISE. Thanks !

NickC

Dec 28, 2010

Sean Wilkinson and Anthony Nickle were friendly, responsive, and helpful during my vehicle purchase. Response time between internet request and a vehicle quote in my inbox was less than one hour. Price negotiation was very cordial and with very little sales pressure. Highly recommended to anyone in the market for a Toyota/Scion.

chettm

Dec 13, 2010

Joel was a great salesman. Everything was perfect with the sale and no games or suprises. If you are going to this dealership see Joel. This is my 3rd time dealing with Joel and again everything was great. Car was ready and I was out the door in less then 1 hour with a great car and a great deal

fna1190

Dec 13, 2010

I came to Conicelli Toyota in Springfield to purchase a new car for myself. The salesman, Sean who worked with me did everything he could to get me in a car that I wanted with a price I could afford. He was very friendly and helpful and devoted his time focusing on me. He was a great listener and did not try to push me into something I did not want. Sean took the time and really understood where I was coming from and what I wanted. I will recommend anyone I know to come to Conicelli in Springfield and to definatley go see Sean! He is a great salesman and a good asset to the Conicelli team.

moteach

Nov 30, 2010

I leased a brand new Toyota Rav 4 over the weekend and I couldn't be happier. I was so impressed by the professionalism and friendliness of the staff, I just had to write a review. My salesman Mark Paterson was the best! Even though he was obviously very busy with other clients, he took the time to answer all my questions(and there were many!!) and help me to get the most affordable deal for my budget. I'm sooo happy with my new car. I highly recommend this dealership to anyone who wants to buy or lease a new or used car. It was a fabulous experience :)

breeness

Nov 23, 2010

I went in there with intentions of just looking and maybe getting some prices. My sister bought a car the night before and said they were having great deals and for me to stop by. There were a nice varity of cars to choose from that fit my style of what I would be looking for. The sales associate who helped me was very knowledgeable and showed me the perfect options of cars that would fit me. The prices that were presented were where I wanted them to be so I signed the papers. I was in and out in a few hours smoothly and completely happy. It was a plesent experience, Thank you to my sales associate Mark Patterson.

cp616831

Nov 23, 2010

I was in the need of a new vehicle and was undecided what brand I wanted to go with. I test drove a number of makes and models and found myself in the Conicelle Toyota dealership of Springfield on Labor Day weekend. The dealership created a family atmosphere for the holiday weekend by providing hotdogs, pretzels, and cookies for their customers. I soon found myself approached by salesman Mark Paterson who started to help me realize what it was I was looking for in a vehicle. Mark understood my needs, while grasping my style, and provided me with a few cars to test drive. Soon enough I was signing the papers for my new Corolla Sport! Not only did Mark help me with the logistics of the purchase he stayed late so that I could pick the vehicle up at my convenience. Mark also synced my phone up to the Bluetooth for me as I am a bit technologically challenged. My experience at this dealership was great. I didnt feel pressured and I was provided with the facts and calculations I need to make my decision. Everyone was very friendly and truly focused on my needs as a customer. I would recommend Conicelli Toyota of Springfield to anyone!

kristin snyder

Nov 12, 2010

We purchased a new Toyota Avalon Limited from Joel Morales at Conicelli Toyota of Springfield at the end of October 2010 and we couldn't be happier with the sales experience! Joel was exceptionally informative and equally helpful. He did everything he could for us during AND AFTER the sale. In fact, he just picked up the car at our home and took it in for an add-on that we purchased and delivered the car back to our home at the end of the work day. He has consistently returned every phone call and is always very polite. He has taken the needed time to answer all our questions and is tremendously knowledgeable of what he sells. My husband and I will definitely be returning to Conicelli Toyota in the future....this has been our 3rd consecutive purchase from this dealership. In addition, we will always make it a point to work with Joel. He is a true professional in every aspect.

pmb333

Oct 29, 2010

I found 3 cars online that my partner and I liked (dealers w/in 100 mile radius) that were all at Conicelli. Our first pick was sold by the time we got there however there were 2 we was interested in. My partner and I (Gay) were treated respectfully as a couple throughout the process. We finally chose one of the 2 and purchased it below the price we intended to spend. We drove the car home that day. Overall our experience was positive and we would recommend them. It was also important that we did most of our shopping online before going to the dealer. Our salesperson, Mike Messina, was very respectful and made every attempt to make us happy. Unfortunately, his boss interjected at the end of the sale and acted like we were wasting his time. Anthony was the person who spoke to us when we called the number listed online and was very professional and very friendly and was probably the reason we drove 1.5 hours to check out the vehicles in the first place. Also, Midge who handled the paperwork was friendly and proficient. Overall a good team.

wf54

Dec 14, 2009

Looking for car for my daughter. Conicelli salesman said I could take it home for the weekend and was wondering what kind of price it would take me to buy. His boss came out and stayed on the pricing. Feeling that I had a good price; but still wasn't sure about the car, was going to try it for the weekend. Signed the papers. Didn't even put 15 miles on it. They will NOT take it back. Don't trust them, this is definitely a bait and switch operation. Bait you with a trial and switch it to a sale. They epitomize the "Used Car Salesmen" ideal! You wanna know where car salesmen slurs come from go to Conicelli.

samuri526

Nov 9, 2009

Wandered around the lot for almost 25 min before someone came out to help me. Showed them the car I had seen on the website and asked to take for a test drive. They kept trying to talk me down from an acura to a crappy old buick. The salesman was cheesy and pushy, exactly the personality you would expect a used car salesman to have. The most irritating part was that the employees kept talking to my uncle who was with me and ignoring my questions and comments simply because I am female. These people are sexist. I was paying for the car with MY money, and quite honestly, I probably know more about cars then my uncle does. Yet, because I am a female they were all doting on him and ignoring me. This treatment is why I decided not to buy here.

Rav4grrrl

Oct 26, 2009

I use Toyota dealerships for all of my service needs. I just moved back to the area and decided to try Conicelli in Springfield for a routine inspection to see if they would be a good long-term choice. Conicelli blew it, big time. It took almost six hours from car dropoff to pickup, and I was charged way more than at other dealerships (Del and Carousel). The service manager told me the other two I have used over the past six years must have waived part of the fee, but since I didn't buy my car at Conicelli I would have to pay full price. Worse, my request to change the rear wiper led to a charge of almost $24 because they claimed the blade was not factory issued, when it was the original (the wiper has never been changed since I bought the car new in 2003). On average, I spend hundreds to thousands of dollars on annual maintenance based on mileage and age of my car, but I will be taking my business anywhere else rather than be charged over $100 for an inspection and wiper replacement. Avoid this place - save money by going to a dealership that treats all Toyota owners equally!!!

Ihateconicelli

Mar 15, 2009

Worst service ever!!! I came in to find out about purchasing the car I was leasing, however as Conicelli was no longer a Jeep dealership, I decided to go with a used vehicle from their lot in exchange to turning in my vehicle. The salesperson I dealt with, Nick Sheppard was very rude and abrasive lacking all knowledge about cars. Three other co-workers of his including the General Manager Dave have walked over to appologize for his behavior. The car was sold to me with stained seats and a promise that the detailing process would take care of it..which after all of the paperwork was completed did not happen. We did eventually get our seats cleaned, however not without a fight. In addition to all of the issues, lack of communication from the dealership's end, and frustration, they decided not to take in my leased vehicle (which was the part of our original agreement) and in turn that had cost me another $300 in dispositon fees. Their excuse was that "it would just be easier for us to do it since there's only one paymetn left". The sales person promised us $280.00 in oil changes to make up for the last lease payment, however the general manager (Dave Brown) indicated that they do not make those offers on used vehicles, and that we would receive gas vouchers instead. His exact words were "Don't worry, we'll take care of you". After that I never heard from him again. My husband had gotten in touch Dom Conicelli (owner) who assued him that he would get this resolved. He too never called us back. We finally heard back from the general manager Dave (after 2 weeks of voice mails to Dom Conicelli and speaking with the customer relations' rep)stating that he'll give us two gas fill ups and "that the conversation was over". Nice place to do business??? I think NOT!