Crain Hyundai Little Rock reviews

gretchenvkd

Oct 20, 2016

I imagine most of us, like myself, have dreaded the experience of shopping for a new car. I have now bought two Hyundais and had very good sales experiences both times. In fact, this experience at Crain Hyundai was even better than my experience at the other dealership where I bought my first Hyundai. Based on my experience, I would recommend any Hyundai dealership as being excellent to work with. Not to mention that I loved my first Azera so much that I bought a second one (I didn't even look around at any other cars)!

ladybclassy55

Oct 20, 2016

I have already said all that I have to say about my last experience and my dealer. I'm satisfied and nothing else needs to be said in my opinion.

ginsunshine01

Oct 14, 2016

I find this dealership to be personable and professional. Completely satisfied within all aspects of the transaction that enabled me to purchase my vehicle. Certainly would recommend Crain Hyundai and Mark Madison to my friends a family for their next car purchase.

parkpets

Oct 12, 2016

Staff at Crain Hyundai helped me with what I wanted and needed in a car. They were always courteous and made it as speedy as possible and even helped me return my rental car.

dwalters0

Oct 8, 2016

My sales rep made the selection process and negation the best I've ever experienced. The entire encounter at Crane Hyundai was a professional adventure.

joemom10

Oct 6, 2016

8 Am on a Friday and I was at Mclarty getting ready to sign my life away on a 2015 jeep cherokee with 15xxx miles. After spending 5 long hours and broken promises on a used vehicle, we walked away from an extremely high interest rate and a cocky salesman straight across the street to Crain. I was greeted by Mike who was extremely helpful and patient. I drove away happy in my brand new 2017 Santa Fe!

innkeeper19

Oct 5, 2016

I went there shopping and encountered a salesperson that provided information I wanted not what he might have wanted to sell me. He was informative and polite. I left and came back a few days later to get more information. He was again informative and not pushy. I left and came back again to get more information on pricing and was provided with a reasonable offer, providing detailed information. I left again and after reviewing the information they provided with my wife I returned and asked if I could bring a vehicle home for my wife to see (she is ill) and without hesitation they agreed. After her review of the color and vehicle style I went back and closed the deal. Great customer experience!!

gptong

Sep 29, 2016

Great dealer and salesman. Mark Madison is the man! Car was ready as promised and paper work was ready too go. I was done and enjoying my new car very fast.

Nurse

Sep 24, 2016

I got a Moneyplay advertising paper in mailbox today.It is scam to get people to. buy cars. Warning public to trash contest entry.This is fraud by dealers.I contacted tv media to warn public to stay away.I will notify Attorney General Monday.

Jgodfrey

Sep 16, 2016

It was quick, great service, got me exactly what I wanted. Don't remember my salesmen's name, but he was great, didn't pressure me, gave me great deal on my trade.

gerge98

Sep 9, 2016

Emmanuel Ollie was a fantastic sales person to work with. I wish I could buy all my cars from him. He was very knowledgable about the product and treated me with respect, and also seemed to have valued my time!

billyj0

Sep 8, 2016

I mentioned the Review and my experience with this dealership and must say I only highly recommend the sales person and this dealership for their service, professionalism and courteous and friendliness.

dplogsdon

Sep 8, 2016

everything was great until I got my car from the detail shop and the clowns back there jacked with all of my seat and sound settings.

kaysette

Sep 8, 2016

We have purchased 4 Hyundais and did so at 3 different dealerships. This one was the most pleasant experience of all of them. Not only were we happy with Mark Madison, but the gentleman in the office where we signed our papers. We love Hyundais!

minniek

Sep 8, 2016

This is our second car we have bought at Crain's. We are very happy with the car and the experience of the representatives talking with us.

havdahun

Sep 7, 2016

Mark was very helpful and knowledgable. It was a good experience and I would recommended him and Crain to others. I love my car and it is working great

sandersjohn

Sep 7, 2016

Did the majority of the work online straight forward and very easy to deal with. Straight forward on the price felt was given a fair deal and fair deal on trade in site un seen.

thefamilyguy53

Aug 27, 2016

So far we love the car. We have bought several vehicles from crain hyundia and have sent several of my friends to purchase from them. I have had no issues dealing with this establishment. I will without a doubt return to them for my next purchase.

dylan.taylor10

Aug 20, 2016

I had a very pleasant experience. I walked out feeling like we had received the best deal that we could. I would definitely be coming back in the future

marissa93

Aug 20, 2016

Very helpful in getting my requirements met! Was a great experience for my first car buy. Will recommend hyundai to those I know. Love it!

ancymay

Aug 16, 2016

Every time that I have had a reason to go to the Service department it has definitely been the best experience. The sales department was also very good, no problems. Finance was good also.

indianfan212

Aug 12, 2016

I have never had a better car buying experience. my next car will definately be a hyundai an I will recommend to all my friend looking to buy that Crain Hyundai is the best.

benthelen67

Aug 9, 2016

Got me in a New Car! Love these Guys! Come check them out, They can get you into A Brand New Company Vechical just like they did got Me!

dcorder

Aug 5, 2016

The total transaction was perfect! This is the second car I've purchased at this dealership and both times Mark Madison was extremely helpful. He has followed-up timely with both purchases and I will highly recommend both the dealership and him to friends.

mcfarlandsandy

Aug 4, 2016

Excellent vehicle shopping experience. Mark Madison was awesome. He was knowledgeable and listened to my vehicle needs. He managed to put me in exactly the vehicle I needed and negotiated a reasonable transaction. Thank you Crain Hyundai for such excellent service.

rajanaie199

Aug 4, 2016

If you want a good deal, from straight forward and experienced staff, you CANNOT go wrong with Crain Hyundai Little Rock! It was painless compared to the process at some dealerships. A very refreshing change.

teresa.gravett

Aug 4, 2016

I had a wonderful car buying experience at Crain Hyundai. They were able to locate the exact vehicle I wanted and have it delivered. I am loving my new car.

sheree_litzsey

Aug 2, 2016

My experience was great from beginning to end. They were able to get me into a fully loaded sonata and I was just looking at the base model without the navigation and sunroof. I received an excellent deal as well.

tonilbradley.arkansas

Aug 1, 2016

We have previously dealt with the NLR dealership but decided to gp to LR this time. It was worth the drive. We had a great experience. Cat listened and showed us what we wanted and gave us options. After the sell we needed a mirror change, and they were very accommodating. I would recommend them, especially the Cat in the Hat.

alan_72021

Jul 29, 2016

the santa fe speaks for itself.salesman was great to deal with dealership aws friendly and clean great atmosphere to be in will trade there again someday thanks

asha.hentschel

Jul 28, 2016

Everyone worked with us to try to get a payment we could afford. The power went out and we couldn't finish the finance paperwork, so they sent a driver with theach paperwork to our location to finish it up. I feel that is going above and beyond what they had to do.

sound072563

Jul 28, 2016

This is the 3rd Crain Hyundai I have purchased . My brother has also purchased one as well . This is the second car from sales representative Manie . He is a no pressure calm easy person to work with . Does what says he says he will

sharhonda.boyd

Jul 23, 2016

He is very professional and great all around! And he made sure it was as painless as possible in addition he listened to me and didn't pressure me.

amandaoneal15

Jul 22, 2016

I was dreading going to a car lot BUT Mark and the friendly staff made it easy and comfortable. It was very thorough! I've never experience service like this before and I will DEFINATELY be back in the future!!

cmeddiehollins

Jul 21, 2016

The sonata sport has just about everything i was looking for in a car i really like the car i'll have a better idea how more i like it after the windows are tinted

elijahmaxwell

Jul 21, 2016

There are good service men at this dealership. The staff are friendly and are eager to attend to the customer's needs.The last 12 years of servicing each Hyundai has been a good experience. Over the years I have been pleased with the service I have received at Hyundai and pleased with my vehicle. Thanks

jamiebeth.thomason

Jul 9, 2016

The whole buying experience was pleasant and we felt very well taken care of. This was our second purchase at this dealership and it was better this time than the first time.

Dakoda

Jul 8, 2016

Amazing experience we will be going back to get our second vehicle in the future. Everyone was super nice and very patient with both of my kids.

dcollins1

Jul 7, 2016

Overall, I would describe my experience as extra special and very satisfactory. I was contacted over the phone by Edward Williams who was very professional and sensitive to my needs. He took his time to show me cars, let me look at different colors and styles. We went over the whole lot until I found the color that I liked and wanted. Mr. Williams took his time with us to ensure we found the car that we wanted with the features that we wanted. I basically wanted to stick with the same thing I had without driving my price up too much. The guy in finance was also excellent. I don't remember his name but the last guy at Hyundai tricked us and made my car payment more that I agreed to. However, this guy was up front and our payment was what we ageed on.

queenhastings

Jul 7, 2016

Love the trunk cover on my new Tucson, the mesh holder for cargo, rear seat fold down, center console. I am enjoying it! My new Hyundai Tucson is great.

kent.adamt

Jun 25, 2016

I had a really good experience with the salesman, even under difficult circumstances. My 2012 Tucson's engine blew up at 78,000 miles and no warranty covered it.

willifordclv

Jun 25, 2016

Excellent and very professional staff. My car was delivered as promised in a record amount of time. The dealership was exceptionally clean and well kept. The financial staff were very knowledgeable of their job and the detailing of the vehicle was exceptional.

sharris165

Jun 24, 2016

Go to Crain for the best service in Little Rock. They will get you into the right car at a price that fits your budget. The salespeople are not pushy, but are professional and efficient. Above all they know the products they're trying to sell. Service after the sale is great too. They strive to make sure they have satisfied customers

chilimac77

Jun 18, 2016

Everyone is very friendly and helpful! It was the fastest car buying experience I've ever had. The service department always gets things done quickly, and the waiting area is very comfortable.

PLUNK.SHAN

Jun 12, 2016

My husband and I are really pleased with our new Tucson purchase. Our experience with Crain is why we keep purchasing vehicle with them. Our salesman, Emanuel, and finance manager, Colin, worked hard to make it happen and we are so grateful. The process was easy.

mandynewcom

Jun 10, 2016

Great price, deal was very smooth, friendly and great service! I drove 2 hours to purchase my 2016 Sonata. Ver satisfied with my new car, the service I received and how easy the process was. Thanks!

deecansee

Jun 8, 2016

Had a great experience and will send people to Crain Hyundai. It was late and the staff was more than patient with us and helped us with everything.

meadowmistress

Jun 8, 2016

This is my 3rd Hyundai in the last 13 years, all 3 serviced by Crain Hyundai Little Rock, and the last 2 purchased from Crain. Mark Madison, sales rep, has taken very good care of my last 2 purchases. All I have encountered are very professional and helpful. I am very happy to do business with this dealership and staff.

hbrinkley0904

Jun 2, 2016

Best service I've ever received in purchasing a vehicle. I would highly recommend the dealership and salesman to friends and family! My car is perfect!

kelly.boothe63

Jun 1, 2016

Great.will come back again.that's all I have to say .thank you I don't have an thing eles to say .and this should not make put anything eles ithank you have a great day

hilltopoaks70

May 27, 2016

After having driven a large car for 16 years, the smaller vehicle is a dream to drive. The bucket seats are comfortable and I like the display area on the console. It also came in a couple of thousand less than our estimated budget.

lisa.kovach

May 26, 2016

When looking at the Hyundai Tucson's available online, the purchase price online include discounts like a military discount, recent grad discount etc. The online price did NOT reflect that the discounts were included. This is false advertising and I was very upset about it. I was eventually taken care of and was offered the online price but this is very deceiving and something needs to be done about it. From what I was told is that this is the way another dealership in the state shows their online pricing. Please look into this so future customers don't run into this problem.

rua2juscg

May 20, 2016

The Crain team was awesome during the whole sales experience and ensured I was comfortable during the process. Mark was very knowledgeable and sympathetic to my needs.

ojquiroz

May 19, 2016

Upon my arrival, I was greeted warmly. My salesperson discussed my needs rather than any specials that the dealership might be trying to unload. He followed my cues and answered all of my questions with respect and candor.

hopesorrells

May 14, 2016

We really were pleased with our experience here. Everyone was very friendly and went above and beyond to get us the vehicle that we wanted.

william.e.sharp

May 6, 2016

I have purchased three cars from Crain. I really like their customer service and I'd recommend them to a friend. The selection and staff us excellent. I'd consider myself a loyal customer.

2mrmatt

May 3, 2016

The loaner car I was provided, even though I really did not want it, died and left me stranded in the rain at midnight on a lone stretch of interstate.

pmiles0

May 3, 2016

If your looking for a new or used car Mark Madison is your man.. He was absolutely amazing and worked magic to find me the car I was looking for. I would recommend this dealership and especially Mark to everyone. You will NOT be disappointed.

spurlinm14

Apr 28, 2016

Mark was really helpful in finding me my first car purchase. I had no clue what I needed and he really helped me get in the right car for me.

fruitsofthevines

Apr 22, 2016

Happy with my purchase and will recommend Emanuel as a wonderful salesman and the finance man was very professionaland knowledgeable. All in all a very good experience for my wife and I.

thomasgorzalski

Apr 6, 2016

Mark did a great job. He was always very honest with me. He was very knowledgeable as well. I will recommend him. He answered all of my questions to my satisfaction.

Happy Nelson

Apr 5, 2016

SEARCHED VEHICLES WITH ME UNTIL I FOUND THE ONE THAT BEST FIT MY NEEDS.. AND BEAT THE PRICE OF ANY OTHER VEHICLE I WAS LOOKING AT..

1nicholesims

Mar 24, 2016

I enjoyed shopping for my new car olie pointed me to the exact car I wanted. He was not just trying to make sale he was making sure this is what I wanted and made sure I could afford it. This is my second car olie sold me I would recommend anyone to go to him if they are looking for a Hyundai

eric.krebs

Mar 24, 2016

I hate buying cars almost as much as moving or buying houses. The staff at Crain Hyundai made what is normally a miserable experience into a great one for my family and I. They were all very professional, courteous, and went out of their way to make sure we got what we needed in a car and at a price we could afford. Will definitely be returning in the future.

herpinlinda

Mar 24, 2016

GREAT! BEST! Customer service ever! My salesman, (Mark Madison) and his team made my day! Patricia was another excellent worker, aling with the man that drew up my financing paperwork, sorry I can't remember his name! Best experience purchasing a vehicle!

brigette.houston

Mar 23, 2016

This is my second car purchase from Hyundai Crain Little Rock. I purchase another Elantra which I just Love this vehicle. My experience at Hyundai is awesome. Customer service is great, my salesman Mr. Olie is wonder and he truly listen and takes care of his customers.

ljpsjp

Mar 23, 2016

Great dealership I would recommend this dealership to anyone who wants to by a car the employees are very friendly and helpful best experience I have ever had buying a car

rsoglesby2015

Mar 16, 2016

It was an enjoyable transaction. Good dealership and friendly staff. I don't know what else I can say. I don't like having to write a bunch of stuff about this sale. It was good.

applerac1

Mar 11, 2016

We highly recommend Crain Hyundai in Little Rock and working with Mark Madison. Buying a new car was actually a pleasant experience at this dealership.

cute.radha

Mar 11, 2016

I'm overall satisfied with the dealer. They were so decent and to the point. Although i felt the price was little higher , i m fine with it.

juliabaldwin

Mar 11, 2016

Easiest car buying experience ever. Sales person was very professional - not pushy. Gave us space to discuss the offer with each other before making our final decision.

lancene

Mar 11, 2016

Mark Madison was very easy to work with. He made a great effort to meet the needs I wanted in a car and went the extra mile to find the Tucson with the specific options I desired. Mark and Crain Hyundai followed up after my purchase and I know if I have any further questions, he/they are available to help me. This was a return purchase at this dealership.

BELINDAPLASTIRAS

Feb 14, 2016

Mark Madison is the reason I bought my car at CRAIN. He is so processional yet down to earth and so helpful. He's a good guy!

TRCAMP72

Feb 10, 2016

The only thing I can say negatively about my experience was that it took way to long to close the deal on the car, but in the end, they were great and got the price where I needed it to be.

LDHARRIS0

Feb 6, 2016

Our 2016 Sonata is getting very good gas mileage! I would highly recommend this vehicle. It reminds me very much of a CTS cadillac with superior road performance, but a lot more room and a whole lot less!

MONTYTHOMPSON

Jan 27, 2016

Salesman was friendly, knowledgeable, and transparent. It was not a high pressure sale usually associated with car salesmen. I was extremely satisfied with both the attention and the price paid for the vehicle.

RAPASIERB

Jan 12, 2016

RECENTLY PURCHASED A NEW SONATA FROM CRAIN AND IT WAS A GREAT EXPERIENCE AND I FEEL THAT I RECEIVED A DEAL. I COMPARED OTHER DEALERS AND FEEL GOOD ABOUT MY PURCHASE

LAUREN.CICIRELLO

Jan 11, 2016

Worked with my time line and got all set quickly. This is the 3 rd car I've purchased from them. From Great service to staff.

LEMONS177

Jan 8, 2016

Thank you for your help and for my beautiful new car. Keep up the good work. Mark, I hope this helps you out. Sincerele, Ardith Lemons

MannM

Jan 6, 2016

In 1993, my daughter and I went to the Nissan dealership in Little Rock. 4 older men stood outside and saw us looking at vehicles but didn't move. A young man inside working at his desk saw us and came out to see if he could help us. He wound up selling two vehicles that day. Then in 2000 I bought my second new Nissan. It older than my granddaughter and when I went to Crain Hyundai it had over 300,000 miles on it (I'm still driving it and is has over 325,000 miles on it). My granddaughter and I went to Crain to buy a new car. I was 74 and she was 15. They sent a young man to help us who apparently had never sold a vehicle in his life. He made promises the dealership did not keep. Even thought I felt like I could have done better I did not feel well enough to go through it again and bought the vehicle he showed us. When I talked with the credit manager he shortened the warranty period to five years, instead of 10, and right now I can't remember the reason. Once I felt better, I felt like the dealership took advantage of me because I was an old woman with a teenager in tow. I will never do business with Crain again. The only reason I gave this dealership one star is because I went to get a Hyundai and that's what I left with - I did not, however, leave with the vehicle I thought I was buying when I went there. The first time I drove the vehicle to work, when I left I had a flat tire. It had a fastener in it that is used to hold bumpers on cars but the dealership would not take responsibility for it and charged me to fix the flat as though I had those types of things around routinely.

NBARNES14

Jan 6, 2016

I had an excellent experience. Emanuel and Corbin were excellent to work with and I felt they had our best interest at heart. It was Christmas Eve, all of us had plans, however I never felt rushed or that I was an inconvenience to either Emanuel or Corbin. Their service was excellent !!!

COMICOZZIE

Jan 5, 2016

An easy and honest dealer to do business with. No excessive fees, relaxed atmosphere and provided straight answers to all my questions. Refreshing to deal with a business that appreciates an informed consumer and doesn't needlessly waste my time or theirs. Would definitely consider purchasing from them again.

VALERIE0

Jan 4, 2016

I love my blue custom Hyundai Genesis Coupe. The sales staff were friendly and got me exactly what I asked for in a timely manner.

TENNVJACK

Jan 2, 2016

Very good buying experience. I would return to this dealership for future vehicle purchases. I love my new Elantra. The sales staff was very helpful and knowledgeable about the inventory.

NMILLS6

Dec 30, 2015

I really didn't think I was leaving the dealership in a new care, but I did, and I love it. I couldn't believe how nice the staff were at CRAIN. Our dealer was not pushy, just really accommodating. Painless process.

KELLYBARBEE

Dec 28, 2015

Really great experience. They went to another Hyundai dealership and brought back exactly what I wanted. Emanuel was very professional and didn't waste time. Loved it! Love the car!

SLSPHD

Dec 25, 2015

excellent service. the first employee was not very knowledgeable, but other sales employees stepped in and took over. the first employee no longer works there. we had excellent follow up and sales help. the financial discussion was a bit long and somewhat confusing as the original price had added long term service costs which we were not interested in and it took a while to figure out why the loan amount was so high monthly. after that was cleared up, all was fine

DANB0

Dec 23, 2015

Easy to deal with, had good selection and good price. this is the second vehicle I have bought from Crain Hundai and I am very happy with both experiences.

JKSLYBY

Dec 21, 2015

We just bought a new 2016 Tucson from Crain and we absolutely love it. Our sales person Emmanuel was fantastic and helped us find exactly what we wanted. We will definitely come back to Crain in the future.

SSATTERFIELD311

Dec 19, 2015

I originally had a 2013 Sonata (leased in Jan 2013), and I decided to purchase a new vehicle in December 2016 (a new Elantra). Crain's Darrin Bright was a pleasure to work with and was very professional. Bright made sure I was comfortable with the terms and the vehicle choice. I would recommend Bright and Crain to anyone looking for a new vehicle.

JEREMYNTHORNTON

Dec 18, 2015

We love the Hyundai product, no doubt, but the people here made the dreaded car buying fiasco a fun evening with my family. Normally I try to avoid the sales staff as much as possible when buying a car, but the people here were genuinely concerned with getting me what I wanted/needed. I can't say enough how friendly and family oriented the staff was.

KRJONES1

Dec 9, 2015

Everyone is friendly and helpful at the dealership. They found toys for my son to keep him busy while we finished up my paperwork. I remember having several employees offer me something to drink. It was an overall great experience and I will definitely be returning to purchase here again in the future.

COLE6410

Dec 5, 2015

Everything went well, I let mark know the car I wanted and he got me the deal and package I needed. I would definetly shop there again.

ANGELDIXIE

Nov 24, 2015

This is my third crane vehicle. And I'm sure it will not be my last . AJ was an awesome salesperson. I really enjoyed working with him.

JOHNNYSBOO10985

Nov 9, 2015

Corbin Blake was absolutely fantastic. He went above and beyond to make my first ever brand new car buying experience easier. I came in hoping and praying I wouldn't have to take my old car home and was totally blown away with how much time and effort he put in to making my day easier. When I left the lot I was on cloud nine knowing I didn't have to worry anymore about breaking down on the side of the road. Your dealership gave me peace of mind I haven't had in God knows how long.

RBRTMRPH

Nov 4, 2015

I purchased my car with Sales Person Glenn Halstead. He found the exact colore inside and out, the transmission i wanted the package i wanted to the exact!! perfect. I purchase my last 5 hyundais with Glenn Halstead. He is professional, remembers my name and my family names, takes time to chat even if a second, never ever puts any pressure or crappy sales tactic, works out the best deal and makes sure i am completely satisfied and understand exactly any cost, price , reasons or what ever it is that is going on so i don't sit around in suspense for 3 days.. If Glenn Moved to the Jeep dealership then i my next car is a jeep. Yes i have a loyalty to Hyundai , its a great car with great pricing with great options, but i have loyalty to Glenn Halstead and he has a loyatly to Hyundai brand so more hyundais in the future. Can i have a Tshirt??

MULTIMAN5X5

Nov 1, 2015

Everyone there made me feel quite comfortable. Salesman was very patient. All question were answered. I was walked around and shown the service/parts department. Introduced to the ladies at the check out window. The person who helped me in the finance office was very friendly, informative and helpful. Changed my mind about the whole car buying experience! Thought it would be more like a visit to the Dentist.(Cringe!)

TANDREWS61

Nov 1, 2015

Salesperson was in tune to our needs and desires. The deal went smoothly and I appreciated the work they did to get us in the new car.

BANDR5412

Oct 28, 2015

Great experience. Except the time we had to wait from making the deal and going to the finance person, 45 min or more. When I did get called back there, she was professional and courtesy, just made part of the process buying this car. Entirely too long of a process, but I will always deal with this dealership because of Hoss. This is my. 6 or 7th car,

TAKEDREANCLAY

Oct 22, 2015

So far so good, but i wish i would of a gotten my car note a little lower because my granddaughter is the one who owns the vehicle and pays it ... But the did good 350 is not so bad

BARNETTC3

Oct 21, 2015

I actually can say it was a fun experience being ask what color I would like in a vehicle I don't know why but really stood out to me the he had me choose 3colors and found it for. That in it self was a personal touch for. Thank you.

CHERDEGARMO

Oct 17, 2015

We looked at two brands, the first had some things we didn't like and the salesman asked enough questions to find another brand that met our needs. We were able to test drive both for several hours, which was very important to get to know the vehicles.The price negotiation was based on the monthly payment, not the total price, which made it difficult to figure out the actual price paid. The interest rate was very favorable and overall we were satisfied.

MS.WANDA.DAVIS

Oct 15, 2015

I am glad I had the opportunity to deal with a company that cares. It was an overall great experience and I plan to tell everyone I know!

MAYARENEEB

Oct 10, 2015

I had a wonderful experience at Crain Hyundai. AJ was an excellent Salesman! I love my 2016 Hyundai Elantra!!!! Thank you so much! I will definitely refer my peers to Crain Hyundai!

CDCROOKHAMSR

Oct 9, 2015

We had a god test drive in a vehicle like the one we purchased (different color). When our vehicle came in and was ready, Mark showed us how to hook the cellphone to the Bluetooth and hooked it up. He showed us the Backup system and side warning. How the rear door worked, and all the Drivers Control features.

TRENECIA.CLINE

Oct 7, 2015

Amazing service. Everyone we came in contact with from the salesman to the GM. I will recommend you all to anyone. Thank you so much.

YOUNGLANDCCC1991

Oct 7, 2015

The service that I received during my time at Hyundai was pleasant and friendly. Thanks Crain for believing in me. I will always recomend this dealership to my family and friends.

TERRYMCELROY75

Oct 6, 2015

I hate the process of buying a car, this was much better than my previous experiences.I would recommend this dealership to anyone buying a car.

M.SHUFFIELD

Oct 5, 2015

Worked the best deal on the perfect vehicle for me. I love my vehicle. I don't mind filling out surveys for greatness or for the opposite, but mandating minimum characters is annoying.

CONSTANCE6269

Sep 29, 2015

Awesome workers who makes sure you are satisfied with your purchase. They also follow up with you on making sure everything is working the way you like.

SJOHNSON2004

Sep 24, 2015

As I said before Mark worked well with me,somethings I wanted but couldn't afford and I was fine with my purchase.The finance manager worked well with me and stayed within my budget.

DOMINIQUEHARRIS0625

Sep 23, 2015

I had the best experience with Hyundai! Customer service was great! I love my car that I drove off in, and I will definitely come back!

AMSTEWART1

Sep 18, 2015

Very awesome overall experience! This was my first time buying a car on my own and they found the perfect car that met my needs super fast! I didn't have any major credit but they got me financed quick, fast and easy! They worked well with me and took care of everything that I needed! Going through financing was painless and quick and everything was well explained. Everyone on their staff was very friendly and happy to help and made the dealership feel like home! The service department is fantastic as well and makes me not dread the time I have to take my car in to have any work done. Fabulous experience, I am very satisfied and would highly recommend the dealership to anyone buying a car!

BWINGARD57

Sep 16, 2015

Walked in and was treated like family. Mark Maddison worked very hard to get me the best deal. I was in and out in no time at all with a great deal and a shiny new car.

WESTEARNS

Sep 16, 2015

The staff was very friendly and helpful during the whole buying experience. Emmanuel Ollie was great and very knowledgeable during the looking process and answered all of my questions. This was the best experience I have ever had buying a car and will be back for my next purchase.

JDEAVER27

Sep 15, 2015

I have no complaints! Both the salesperson and the finance officer were willing to work within my wife and I's budget to get the deal we wanted.

MDAVIS3

Sep 15, 2015

This is the best experience I have had purchasing a new vehicle! Everyone is VERY professional and nice! They work with you no matter what. I went expecting no car and left with a BRAND NEW car.

ROBERT.GILES

Sep 12, 2015

Excellent Service. Darrin was very helpfull in our decision process and in us deciding to buy a Hyundai. Finance was simple and very helpfull. Overall great place.

JAMIEABERNATHY

Sep 9, 2015

The entire staff was friendly and helpful. We shopped around at many dealerships while trying to find the right car, and we are so glad that we chose this dealership. We have never had a better car-buying experience!

PHIL.GILBERT

Aug 31, 2015

I had a good experience with my purchase. The dealership worked with me on the available discounts so I received the best price possible on the Elantra I selected. I look forward to using the dealership for the service on my car. I am very happy with the mileage I am getting with the car because I commute abour 90 miles per day.

RAYANDLINDAMALCOM

Aug 30, 2015

everyone from the sales manager on down were super nice no stress ever. best salesman we ever had buying a new car. we love the vehicle.

ABROWN9663

Aug 19, 2015

Great purchase experience and a great vehicle. Would return in the future should we need an additional vehicle. Very knowledgeable salesperson who had are concerns and interest his priority

CHRISTIBAUGH

Aug 10, 2015

Everyone at Crain Hyundai was courteous and helpful. I would heartily recommend this dealership. I love my 2016 Sante Fe Ultimate. It is a great vehicle!

GLENDAHKILBY

Aug 4, 2015

This was a pleasant experience. Not pushy or over bearing at all. This showroom was nice. A great variety of cars to choose from. I would buy a car again from them.

Hybrid happy

Jul 30, 2015

GREAT experience. Thank you so much, I am enjoying the new car! This purchase wouldn't have been possible if not for the amazing staff at Drain Hyundai.

SHELLEYRED79

Jul 29, 2015

Very pleased and appreciative of all the staff. I especially appreciate my salesman, Emmanuel. I will definitely recommend this business to others. Thank you all so much.

TOMMYANDJANEAN

Jul 29, 2015

As far as we are concerned Crain Hyundai in Little Rock is the only dealership to use. They are awesome.If you need a new car or service for your vehicle, they are the dealership to use.

NOLANN.FINCH

Jul 16, 2015

The sales people knew their product well and believed it to be "best of breed". They were eager to share information about features, warranties, and quality. I dreaded buying a car because I find it so stressful, but I left with a smile feeling that I made the right decision. I hope the service is as positive an experience as the sale was.

PETERS0

Jul 16, 2015

Everyone I came in contact with treated me extremely well even though it was my first time in their store and they did not know who I was. They are not only in the car business, THEY ARE IN THE PEOPLE BUSINESS!

JACKSONS0

Jul 8, 2015

I had a very positive experience at Crain Hyundai Little Rock. The service was very professional and very personable. I definitely will recommend others to shop for their new car at Crain. Also, I will personally be recommending that my friends contact Mark Madison.

amazed, mother of 2 owners

Apr 20, 2015

In an anxious, out of town purchase, I visited 11701 Colonel Glenn Rd's Dealership at Crain of Little Rock's web site. Within minutes of leaving my request, online, Mr. Mark Madison, internet dealer, had responded to my request. He arranged a meeting for my daughter and I, the next day, at our time and convenience. Within literal hours, my daughter's anxiety of being without a car was resolved and she was driving home in a loaned car by the Crain dealership, until they could get her car, from another dealership, which was out of state, in a matter of 1 day. Mr. Madison worked with us non-stop until we reached an agreement, stayed until after closing to conclude the deal and sent my daughter on her way with a loaner car. All the people at this dealership were quite professional, friendly and willing to help us in any way possible. This is our 4th "new car" purchase from Little Rock Crain Dealership on Colonel Glenn Road and we will definitely return again when purchasing another car.

Happy Nelson

Apr 18, 2015

I dealt with Mr E. Olie, he was great and very knowledgeable and undersanding of what my needs were when I walked in for the second time. I will go back again and again. Anyone that wants to be treat fairly and want to be told the truth. .. This is The place to go..

KARA

Feb 17, 2015

SALESMAN, VINCENT WILSON WAS WONDERFUL TO WORK WITH. HE HELP US FIND THE PERFECT CAR AND THE COLOR WE WANTED. JON ANDREWS, SALES MANAGER MADE THE PROCESS FUN FOR US. DEFINITELY A CREW YOU NEED TO CHECK OUT WHEN BUYING A CAR.

amnsnuffy

Dec 7, 2014

Purchased this vehicle last year. Since the Second day of ownership it has been in and out of the service department. We have tried to handle this at the lowest level and even attempted to purchase a new vehicle in good faith but they treated us as just another sale. STAY AWAY FROM THIS ESTABLISHMENT! all they want is your money, and once the deal is done you're on your own.

Mark Baker

Dec 3, 2014

I came in looking to lower my interest rate on a new car and my sales person, Brendon, and the sales Manager,Hoss went over and beyond for me throughout the whole process. I would highly recommend these guys.

Jwilk2102

Oct 7, 2014

Honestly wouldn't give them 1 star. The service from Crain as a corporation is an absolute joke. From trying to undercut me on the price of a trade-in, to lying to me about the pricing of a car just to get me in the door, to keeping a vital piece of an item that caused me not to have something covered under warranty. The customer service and salesmen are not to be taken serious. I'd rather buy a car off Craig's list.

arzbck

Jul 9, 2013

I purchased new Mazda 6 from Crain and I give everyone I met there 5 stars. I know I wasn't easy to deal with but everyone bent over backwards to make me and my wife happy. We wasn't satisfied with the color we first purchased after we noticed a red one on the tv ad. Our mileage was over their guarantee return policy but they said the most important thing to them is our happiness! They sent me to customer care to talked to Heather. Talk about bending over backwards to help us she went way beyond what I would expect anyone to do. I would recommend everyone to buy from Crain. Also the Mazda 6 has turned out to be an amazing auto.

dmincy

Jun 24, 2013

There has been a problem with front end noise right after we purchase car. Have gone back on number of times. Tires are their only explanation. It's hard to believe New tires are bad!!! Never have they suggested a solution. I asked serviceManager about different tires He said tire company would not change Tires. So I guess we are going to live with this loud roar. Call today to set up appointment for service. Daniel in service was rude and said he had a lot of people waiting on Him. Therefore he didn't want to answer my questions. STAY away from Crain Hyundai on colonel GlenThey sell you a car and then you are on your own!!Went for oil change and to check out front end noiseAnd it took over 5 hours!!!!

Camaro5

Jun 16, 2013

Terrible service. Salesman actually seemed aggravated that I wanted the price before he could start getting out the paperwork. He said, "I thought we were going to make a deal" and I said "I can't commit without knowing the price, so I don't need paperwork at this point" He yelled to the "manager", "she doesn't want to commit!" The manager walked up to me with his shirt half untucked and looked as though he was half asleep. He didn't even say hi to me, they went to a private area and wasted about 10 more mins, then only came off sticker $600.. when I looked at him (salesman) like are you kidding me, He actually said,"I know it will sell", then shrugged his shoulders as though he couldn't care less if he had our business. He was so rude that I actually cried when I left. I've never been treated like that at any business I've ever visited. We immediately called Northpoint and they were able to do MUCH better over the phone and were very helpful and professional. Crain Mazda is extremely high pressure, rude, unprofessional, and just plain stupid. If their goal is to sell cars and keep repeat customers, you'd never know it. The salesman (and I use that term loosely) that we spoke with was an older black man and I can't remember his name. He didn't bother giving me or my husband his card and apparently sells so many cars that he doesn't need to be friendly or negotiate with anyone.

MccGarthur

May 28, 2013

Absolutely horrible experience. Came in saying my budget was $25k, including taxes. They tell me they can work with me and get me to make a deposit. They told me they would be picking up the car from out of state and it would be there within the next day, which they claimed they do all the time. Came back on the planned date to put it up and it was not there, so they told me they would deliver it to my house (3 hours away). Waited an entire week with little to no communication; no one I called called me back, none of the managers would answer my calls. My sales rep was very good at communicating up until I made the deposit. .A week after I was supposed to pick it up, it finally came, at 10:00pm Saturday, on Memorial Day weekend. The VIN number was not the same as they one they told me I was getting, nor did it come from the same state I was told, so I had to get a new insurance card. They forgot to bring my temporary plates and the TITLE, so now I have to wait even longer to drive it.Left out many frustrating details, but you get the idea. That was the first and last time I do business with Crain Mazda. Unprofessionally unresponsive; good luck getting a hold of anyone.

kaltric77

Aug 3, 2011

Very disappointed. They would not negotiate with us AT ALL beyond the very first offer they presented. I have never witnessed that at any other car dealership. I was able to get a much better offer from several other Mazda dealerships in surrounding states. I told them about this hoping they could come down even just a little bit, but they acted like they didn't need or want our business and just would not budge whatsoever. So I drove to another state and got an amazing deal, and the dealership there treated us very well. I love my new Mazda and I'm glad I got it somewhere else.