Danvers Ford reviews

DemoK

Dec 29, 2015

I've had great service with Scott DeOrio and his team so I decided to buy my next vehicle at Danvers Ford. Mark O'Meara was knowledgeable and honest. He and the dealership stayed open for me after hours to accommodate my work schedule. My new Ford Edge was waiting for me, warm and the engine running. The entire transaction including a test drive took only 45 minutes and received a fair market price. Keep up the great work.

sasha9300

Aug 5, 2015

Never go here!!! Sales & Service is horrible.If you want to get in an argument with the owner for his own ignorance by all means ......I would never buy or have a car service here again no matter how close they are to me.

Gonzo

Jul 3, 2015

We just moved into town and needed brake work done. During the job they noted that a tie rod was loose and recommended replacing the necessary parts which we duly paid for. Turns out they needed to be special ordered. One month after ordering and several calls later still no part. Their phone rep was extremely rude when I called and asked if the parts were in. First he told me that it wasn't a tie rod and when I pointed it out in the work order he asked me "do you know anything about cars". His answer when I pointed out that his customer service left a lot to be desired was "what am I the devil with horns?" No way I would ever go back there and neither should you

Thatcher Kezer

Jun 30, 2015

Purchased third Ford Explorer in a row. Very pleased with dealership.

John Ingerman

Jun 23, 2015

13 Ford Focus, excellent service from all, esp Scott, Larry and Rusty

L Campbell

Jun 19, 2015

I have started going to Danvers Ford in Jan 2015, I had my car towed there after an accident and when it was declared a total loss, I purchased my new (to me) '13 Ford Focus Hatchback from them as well. Recently, I had to use the repair/body shop again as I was in an accident in my new car. It took a several weeks to repair, but there was a lot of damage, I have now had the car back for 2 weeks and you can't even tell that it was in an accident. It runs well, and looks great. The body shop did amazing work. I also dealt with the rental shop and they too were helpful and great to work with.

Stephen Zagorski

Jun 19, 2015

Your service department handled my service and repair needs efficiently and courtiously. Thank you.

William Martin

Jun 19, 2015

Everyone was great. Service was prompt and car was ready when promised.

John Schickling

Jun 17, 2015

Excellent work in solving a continuing issue with cruise control.

Stephen Davidson

Jun 17, 2015

I am very pleased with my Explorer and the excellent service I have received at Danvers Ford. Since it is the eighth or ninth car we have purchased there,that speaks volumes about the dealership, their employees and the value they put on great,timely service.

Mary Farley

Jun 14, 2015

This is my second car for Danvers Ford. the staff were helpful and they did everything to assure my car was ready, even giving me a loaner while mine was being worked on. I would recommend them highly.

Wayne Vetree

Jun 7, 2015

Every time I come in for service Scott at the front desk is a true pro and the paper work is spot on and a phone call is made when my truck is ready! A routine service or a repair is always done right!

Ruth Jackson

Jun 6, 2015

The staff was very helpful. I purchased a 2015 focus hatchback. The service was great. Everything was explained to me in detail

Diane Martin

Jun 5, 2015

Service and customer service was very good would reccommend dealership

Richard Lepage

Jun 5, 2015

We purchased a ford escape. The price was great and the sales person was patient and helpful.I will definitely be back.

Amanda Smith

Jun 1, 2015

Scott wasn't on the Service Desk and I missed that aspect, because he is a Rock Star. Apart from that, everyone was helpful and courteous and on time with the service. There was a problem with a filter and the team proactively changed it which I was grateful for. All in all a good experience as always, I will be back for my next service!

Erikk Elso

Jun 1, 2015

The service people are great, scott and tony, they took care of the problem right away and helped us get our truck in and out

Fed Up With Danvers Ford

Jun 1, 2015

So if you need a computer reset on you car this is the place to go. If you want it fixed you may want to think twice about it. Transmission issues on a 3 yr. old car with less that 70K miles on it? I can't say that all of the people that work in the service department are rude however, I can say Larry is. His answer to all of this was, if it starts and we can't find anything then we can't replace or fix anything unless FORD tells us to. Really, the cars engine light comes on and the car comes to a dead stop while being driven. This has happened on more than one occasion (twice in the past 3 weeks) but evidently it isn't enough to tell you something is wrong? Larry is condescending, and clearly lacks customer service skills. The receptionist Robin isn't much better if better at all. Her answer when the service department can't manage to pick up a phone or return a call is "what do you want me to do I'm just the receptionist". "It's Monday morning and they are busy" . Funny thing is I was telling her exactly what I wanted which was to speak with a manager but apparently that is not possible when you call there. So you become frustrated and go down to Danvers Ford and then you get Larry who was almost as helpful as the voicemail.

Ann Oconnor

May 31, 2015

Mark was our sales rep. He was extremely helpful and knowledgeable about the car we wanted. it was the Ford Explorer Sport. Scott was very helpful as well, locating what we wanted. Very professional outfit.

Joan Woodman

May 30, 2015

Problem corrected very quickly. Customer reps very polite and facility was very clean.

Mary

May 28, 2015

The Service staff is great! They are informative, friendly and the service is completed in a timely manner.

Bernard Kravitz

May 24, 2015

as always the guys in the shop do an A-1 job. Thanks to Larry, Scott and Tony

William Connors

May 24, 2015

We purchased a Ford Escape. The service was great and the staff was very helpful.

Raymond Tetrault

May 22, 2015

It's always been a pleasure dealing with the sales and service personnel. My first experience was the purchase of a 1979 Country Squire. My brother and I purchased a 2004 Ranger for our business I purchased a 2010 Ranger for personal use. My family used the Squire for 10 years and the two Rangers are still in service. The purchase and service of these vehicles and always been a pleasure.

Christine Brown

May 21, 2015

I was only "looking" but found a great car for good price. Everything went quick and without a hitch!

Arthur Pavlo

May 20, 2015

We purchased our F-150 from salesman named Dave Friedman who quit the morning we were supposed to sign the final papers and pick up our vehicle. Another salesman named Arthur stepped in and explained the new vehicle thoroughly. He was very good and we were not even his customers. He was patient and extremely knowledgeable on the vehicle and answered all our questions. He is a real asset to Danvers Ford. I would recommend your dealership to family and friends and have them request Arthur as their salesperson.

Gregory Story

May 20, 2015

I called the service department (Scott) in a panic as my 16 year old son - who recently got his license had an issue with the truck. Steve was polite and said he could squeeze me in - not only did he do that - but got the truck repaired in 3 hours - great job

Howard Hackett

May 19, 2015

C-MaxThe service was excellent but we purchased a warranty and have not received it.On May 7th someone called and we told them about the problem. No one has contacted us since and we have still haven't received the warranty

Alan Truesdale

May 18, 2015

I appreciate that you call my attention to issues with my car without pressuring me to take immediate action, thus giving me the option of a second opinion. This gives me greater confidence in what your telling me.

brownt

May 18, 2015

Calling their service department a "service department" is a joke! We purchase a lot of vehicles and will never return to Danvers Ford.....They are the type of dealership that continues to give car dealers a bad name.We found them to be both incompetent and dishonest.

Valued Customer Executive Source Associates

May 12, 2015

Always a super experience with everyone in the service department. Larry and Scott just exude their years of knowledge and customer service - always honest, always informed, always go 'the extra mile' to make sure everything is beyond expectations.

David Mcbride

May 8, 2015

Perfect. Very happy with service and will be back.

FusionTwo

May 6, 2015

Bought a Used Fusion. I feel I paid a fair price. No drama, delivered on time. 3rd car I've purchased from the dealer.

James Jones

May 6, 2015

my appoointment was complted in a very timely manner

Jill Mcgee

Apr 28, 2015

I leased a 14 Edge and love it. There was no pressure from our sales person and each person made my family feel very welcome and confident in our decision.

John Nastuk

Apr 27, 2015

Danvers Ford is fabulous!! I've been looking for a Focus ST for close to a year and finally ordered a 2015 model this past January. It took a while to get here, but that wasn't the dealer's fault, it had to do with the factory tooling up for the new model year and delays in transportation due to the rough winter. Throughout the entire process, the staff has been more than helpful and pulled some kind of magic to get my vehicle transported from the CSX holding yard in Binghamton, NY. When I picked it up on Saturday, it had been meticulously prepped, the explanation of features was very clear (if I could only remember all of it) and the documentation and registration was handled without a hitch. I've been introduced to the parts and service managers. They are very sharp and know their stuff. I'm looking forward to getting the car serviced there. So, is Danvers Ford a great company with helpful, friendly staff? Absolutely. Would I recommend them to anyone I know? You betcha. Oh, and the 2015 Focus ST? Stunning. The adventure is off to a great start!!

David Carlton

Apr 15, 2015

Tire low light came on as I was driving by. I pulled in and they immediately checked and fixed the tire where I had picked up a nail. They were very nice and friendly. I really could not believe the level of service and attention. Great job.

Valued Customer Danvers Motor Co Inc

Apr 15, 2015

Everytime I am here for service or to purchase a vehicle they are always helpful, knowledgeable and great to deal with. I come here for all my automotive needs and would never go anywhere else. I always recommend Danvers Ford to all my friends and family.

Valued Customer Surpitski,Constance

Apr 12, 2015

The staff has always taken great care of my car. They are knowledgeable and courteous.

James Harnois

Apr 7, 2015

Danvers Ford has great people at the service department. Service or problems are taken care of, and done right the first time !!

2013Explorer

Apr 4, 2015

The service department is incompetent. Worse, they are dishonest. They have never actually fixed the problems I bring my vehicles in for - ever. I was actually told by the head mechanic that some Fords have inherent defects that cannot be fixed. The only reason I have used them in the past is because of their proximity to where I work. Here is an example: A month ago they replaced the fuel pump in my Explorer due to a recall. The fuel tank now leaks gasoline - with fuel regularly dripping from the top of the tank down the side which fills my garage with fumes. I took the truck back to them to have them fix the fuel leak they created. After looking at the car they informed there was absolutely no leak, that the fuel dripping down the side of the tank and filling my garage with fumes is residual fuel left over from changing the fuel pump a month ago (I did point out the fact that it is not realistic to think that gasoline would take a month to evaporate from the top of the tank), and that my garage is full of fumes because I overfill my gas tank. I pointed out that I have filled the same gas tank at the same gas station for three years prior to them changing the pump and that there was never an issue with fuel dripping down the gas tank or with fumes of any kind until the day they changed the fuel pump. Their answer was that since the fuel pump was changed I overfill my tank every time but I never did before. So they actually sent me on my way with gasoline dripping down the gas tank because they could not find a leak. I really wish I was making this up.

Kellie Bogucki

Apr 3, 2015

I was having regular service on my 2012 Ford Edge. I have had the car for exactly one year and I love it. Service was great and super fast. I told them I was waiting for it and they were done in under an hour. I will definitely be taking my car back! Thank you

Gregory David

Mar 31, 2015

Scott was the service manager who coordinated and advised me for 9 months on the best service plan did my Ford Fusion. He assisted me with the most optimal selection of new tires that would be able to traverse the New England winter roads and conditions with this 4 cylinder two wheel drive vehicle. He was extremely helpful.

Nancy Hall

Mar 31, 2015

My experience with Danvers Ford is always excellent. I deal mainly with the service department right now and I can't say enough about them. Larry, Scott and everyone else are very pleasant, helpful and take very good care of my needs. This past time I thought my car was going to be a 3 to 4 day ordeal and I got a call in literally one day that it was ready for me to pick up. Everyone at Danvers Ford is "top notch" and they're a pleasure to work with.

David Lopshire

Mar 26, 2015

You guys are the best. I bought an F150 STX from Arthur. My wife and I felt like we were with a member of our family. He has a great sense of humor and he was wonderful to work with. I felt like we couldn't wait to talk numbers because I was ready to buy from him after the test drive. Our experience was wonderful! We have had good experiences and a few questionable ones, but we loved this dealership and how we were treated. We will be back in the future to buy again, and we hope Arthur is around to update us on some stories, and we will have new ones for him!

Jana Conway

Mar 26, 2015

Arriving at Danvers Ford we walked around the lot just looking at the Ford Escapes. We were soon approached by a salesman who explained the differences between each of the three available models to our satisfaction. He was knowledgeable and able to explain every facet of the vehicle. The showroom was very clean and as striking in appearance as the vehicles it housed. We returned two days later for a test drive and made our purchase. Danvers Ford is a five star operation. This is our second purchase from this dealership.

Daniel Mahoney

Mar 24, 2015

Had some issues that needed to be diagnosed. They were done so efficiently and service was done quickly and correctly. Good experience as usual.

Joan Woodman

Mar 10, 2015

Scott was very helpful. Even with one lift not operating car maintenance was done promptly.

John Hogan

Mar 9, 2015

2014 Ford F-150, The staff at Danvers Ford is first class. They are professional, courteous and friendly. I would highly recommend them for sales and service.

Linda White

Feb 20, 2015

I left my car there after having problems with it after hours on Friday night. I checked on your website and they have Saturday hours listed, I tried to call and there was no one there. On Monday morning someone called, I think his name was Tony, explained what was going on with the car. He later called me and told me what was going on. I needed to take the car back to where I had transmission repaired. Tony was very pleasant and helpful. Thank you

David Dines

Jan 22, 2015

The service advisor was very nice as he got me in a day earlier to accommodate my travel schedule. Thank you, I appreciate it.

Edward Jewett

Jan 21, 2015

Again, the problem diagnosis was quick, accurate and the repair work was done properly.

John Carty

Jan 21, 2015

First service visit on 2014 Escape. Scheduling was a breeze; got right in before the appointed time and waited in the cramped waiting area with free coffee and nibbles and tv. Appointment was completed promptly and the charge was very reasonable. The only negative was that I was not told what was wrong with a tire which was slowly leaking air. I had to go back into the service area and ask.

Stephen Latassa

Jan 21, 2015

Service at Danvers ford has always been top notch. Can't say enough about how pleased I am with them.

David Ditchfield

Jan 16, 2015

I generally bring our Explorer in for service. Everyone in the department is friendly and knowledgeable. Support contacts also very helpful and friendly. Thank you.

Herb Parsons

Jan 16, 2015

Danvers Ford has done a great job servicing my Mercury Mariner since Mercury closed. I will continue with Danvers Ford.

Ernest Barbeau

Jan 15, 2015

Always satisfied. First stop when comes time to replace our Ford Escape 2012.Remodel looking good.

Stephen Pew

Jan 15, 2015

We would like to recommend that for future customers who are buying or leasing a car and are turning in plates from another vehicle to receive new plates for the new vehicle you should make it a point, that upon pick-up of the new vehicle, with the appropriate paperwork, to include three copies of the plate return receipt for the old plates, one for the customer's records, and one to give the customers upon pickup so they can turn the second copy in to their city hall to provide proof they no longer have the traded-in car and will no longer be responsible for the excise tax on the trade-in. The third copy would be in case the insurance company/agent needs it so the customers donot get charged for additional insurance on cars they no longer have.

Victor Lemmo

Jan 15, 2015

As usual I was very pleased with my experience at Danvers Ford. I came in to get an oil change and service performed. The staff were knowledgeable and courteous. The service was performed in a timely,friendly atmosphere and I will certainly return again. Very nice place to do business with.

Jeffrey Edinburg

Jan 14, 2015

Fine Dealership. Escape is a terrific car and Danvers Ford do a great job in all aspects of customer service.

Alan Somes

Jan 12, 2015

Our experience was great. Chris, our sales representative, was very helpful and knowlegeable. We would absolutely recommend Danvers Ford for persoective buyers.

Donald Colbert

Jan 12, 2015

GREAT SERVICE, NOW that the waiting area is out of the dark ages of the 1960s and improvement in the show room looks good.. MAYBE put some thought into a wash station after car is serviced run it through for a wash .The little thinks make a great difference ..CHEERS!!!!!!!

Michael Mcewen

Jan 12, 2015

The service was fantastic. Very clear communication of what to expect. A little slow with a follow up call but not a problem because I had a good idea of when to come back for my car. The car is running great. Very fair price for an oil change. I will be getting my oil changed here moving forward.

Noreen Mansfield

Jan 12, 2015

Service was excellent and done quickly. Very Satisfied

Joan Woodman

Jan 10, 2015

I had no problems. Work done quickly. Service manager very pleasant

Alan T

Jan 9, 2015

Service work was done as expected and when expected. While waiting for work to be completed, I test drove another vehicle and ended up leasing it.

Randall Waterman

Jan 9, 2015

very competent workmanship; only problem did not know policy of not opening until 7:30 so hard to drop off (new to your service dept)

Daniel Mccarthy

Jan 8, 2015

Everything went great. I will continue to use this dealership for automotive needs in the future

George Gagnon

Jan 8, 2015

The staff was very professional and accurate on the time .

Kristina Marquardt

Jan 6, 2015

Service and staff are excellent. I still don't like the engine noise on my 2013 fiesta. I can't get used to it!

Mary Tierney

Jan 6, 2015

I had my 2005 Edge repaired recently and all went very well. Scott and Larry were very informative and helpful and my car is running great! Thanks so much!

Demetrios Kolokithas

Jan 5, 2015

Scott DeOrio and his staff always do a great job. I came in and got an appointment for later in the day. When I returned my truck was taken right away and serviced. Great job.

Christopher Jon Luneau

Jan 1, 2015

Service staff is knowledgeable, friendly and accommodating. Appreciated the service scheduling at a time convenient for me, and that this could be done on-line.

Francis Toomey

Jan 1, 2015

Excellent experience. Highly recommend facility and personnel.

Richard Varney

Dec 31, 2014

Always timely service and meeting every request with complete satisfaction.

Michael Maione

Dec 30, 2014

I came in for routine maintenance -- oil, rotate tires, etc.I waited about 10 minutes to get processed which wasn't bad. The service manager said it would take about an hour and it took about 90 minutes which wasn't great because I was in a hurry.Everything was OK with the service. I had to give to give 3 stars for the facilities because there is no WiFi.

Elizabeth Wozniak

Dec 29, 2014

I was very pleased with he service, but I dislike taking time to submit reviews unless there is a specific issue that I would like to comment on. Started this survey because I thought that I could quickly click on a few questions but took longer than originally thought.

Jeffery Townsend

Dec 29, 2014

I had the front light bulb changed. The service was quick and efficient.

Nancy Hall

Dec 29, 2014

The service I get at Danvers Ford is always excellent. The office staff, salesmen and the entire service department are top notch always. No complaints!

Mark Fabrizio

Dec 26, 2014

really good service and professional friendly techin ans

Michael Davolio

Dec 25, 2014

Larry and his team was great as usual.Thank You Larry.

Demetrios Kolokithas

Dec 24, 2014

Scott DeOrio and his techs always do a great job. My truck have been well cared for and has been running great. Keep up the good work.

Bernard Kravitz

Dec 19, 2014

Again Larry aka my car doctor... dealt with the issue in a highly professional and personal approach and solved the problem 110%

David Mcbride

Dec 19, 2014

Another excellent experience at Danvers Ford. Service Department is pleasant, efficient and knowledgeable.

Tara Bolduc

Dec 19, 2014

Scott was very helpful scheduling the service, assisting me with getting a ride to and from home while the service was completed and explaining what service was done on the vehicle. He also worked with the company that manages our warranty to ensure that was covered and taken care of. It made it a relatively easy process for me.

Tarrant Cutler

Dec 19, 2014

Nice people. Not expensive. I will come back for future service.

Christine Pantano

Dec 18, 2014

Both of our cars are serviced at Danvers Ford and as always, outstanding....service and staff.

Richard Thompson

Dec 17, 2014

I had my wiper switch replace. The service writer was great to deal with and the mechanic that worked on my truck left it clean and neat. I was very happy with my experience.

Brian Chisholm

Dec 11, 2014

Everything seems okay except for the steering assist piston. I think the bolt that holds piston rod to the bracket is in crooked. You can see that it isn't in straight. I think I ran over something in September while driving out of the woods and that bent the bracket. I'll take another look at it after my yard dries out from the nor'easter. Might need a new bracket.thanksbrian

Susan Shatford

Dec 11, 2014

I purchased a used Ford Flex. Mark, our salesman, was very knowledgeable about the model and the background of my vehicle specifically. The atmosphere at the dealership was extremely professional and polite. I felt they went out of their way to make you feel like they really cared about their customers and their happiness. I used to dread car shopping but Danvers Ford made the whole buying experience a pleasant one.

Tarrant Cutler

Dec 5, 2014

Took my F150 in for its first oil change. Service manager remarked that tires should also be rotated for current mileage. The price for the service was less then I expected and the people were very courteous. Will be using Danvers Ford for the foreseeable future to keep my F150 within warranty and on the road.

Timothy Flynn

Dec 5, 2014

I am a loyal customer to your dealership. Best dealership around in my opinion.

Todd Beaulieu

Dec 5, 2014

I tried buying a truck from Stoneham and got nowhere. They were NOT interesting in selling me one, never responding to a voice message, an email to the salesman that I had spoken to and even to the manager complaining about that.Danvers gave me ZERO hassle, ZERO shadyness and a transparent quote via email within minutes, without demanding a credit check or so much as a mention of a trade-in. My salesman, Arthur was awesome. 100% customer-oriented and a pleasure to work with. So polite and thorough. Would absolutely buy from him again.After two years of trouble free operation I dropped my truck off for some minor issues and everything was fixed by the end of the day. One of the tasks was customer pay and I compared their price to two other places and they were lower without any haggling or mention of price shopping. Their facility isn't huge, glamorous like some of the other Danvers dealerships, but I have nothing but a positive experience with them and highly recommend them.

Eric H Gjerde

Dec 3, 2014

Ford Flex. Always very nice! The showroom has been recently renovated and it nice to see Ford doing so well in the market place. 2015 Ford truck in my future.

Laurel Omeara

Dec 3, 2014

I leased a 2015 Ford Fusion. The staff was patient and helpful while I looked at and test drove multiple cars. The purchase process was easy as they walked me through every step.

Lois Groves

Dec 1, 2014

I am a relatively new customer at Danvers Ford and I could not be any more pleased. Each time I have required service to my vehicle, my expectations are always exceeded. Scott DeOrio is always prompt, friendly, knowledgeable and very easy to deal with. A real asset to your organization, but I am sure you are already aware of that!Los Groves

Sharyn Marie Chamberlain

Dec 1, 2014

Scott takes great car of my car and is extremely helpful in guiding me on what needs to be done.I am grateful for his assistance.

Harriet Davis

Nov 28, 2014

The Guinee family has taken good care of my car needs for 40 years, always helpful as well as entertaining! A congenieal place to do business and not a rabbit warren like other local dealers.

Henry Thibault

Nov 26, 2014

They were organized, showed concern about my service problem. They were true to the estimate they quoted. I will go back to them again when a service problem is needed.

Mark Weld

Nov 26, 2014

Scott and Larry are always terrific. Its great having a dealership that has been under the same family control for so long.

Brenda Okeefe

Nov 24, 2014

As always, completely satisfied with Danvers Ford, the management staff, office and mechanics always very helpful and nice.

David Carlton

Nov 24, 2014

Not a bad experience. No pressure. Friendly staff. Bought a Ford Focus Electric. Car drives like a rocket. Only issue is it makes NO noise when running, have to be VERY careful in parking lots with pedestrians. Salesperson has been very helpful with questions I have had since buying the car. He did some extra research on Electric car questions I had. Thus far car has been just what I was looking for.

Valued Customer Surpitski,Constance

Nov 22, 2014

I purchased my Escape 8 years ago at your dealership. The service was great and the staff very helpful.

Gregory Story

Nov 21, 2014

The guys - as always were great, I called in a panic about a tire issue - they took me in that day and even changed my oil.................

Francis Toomey

Nov 20, 2014

Excellent service very helpful staff Vehicle ready when promised, all repairs completed and under estimated price. Highly recommend this dealership for sales and service.

Jim H

Nov 20, 2014

Since 2009, I have had a Ford Explorer and Mercury Mountaineer serviced at Danvers Motor Co. Honest,Reliable and On Time service every time, always a pleasure to deal with service department. Never thought I could say that, but it's true. Too many bad experiences elsewhere, but never at Danvers Ford Motor Co. Thanks

Robert Brown

Nov 20, 2014

You are professional as always. Only question is why you are asking me to write such a long comment. There is beauty in brevity

A Danvers Ford Customer

Nov 19, 2014

Came in for an oil, lube and filter. Was pleasantly greeted by the service manager by my first name (I only come to the dealership about three times a year and he still knew who I was). Not only did he greet me that way but also the other people that were ahead of me and behind me waiting for service. My F150 was serviced fast and I was on my way within an hour. The overall facility was clean.

Dale Carty

Nov 19, 2014

I had my vehicle towed to Danvers Ford on Friday morning knowing my truck wasn't going to be looked at until Monday on Wednesday I called and they still had no answer for me. The next Dat at 2pm they called and told me my truck was ready. Took less than a day to fix but 3 days to look at. Not happy about that had to rent a car to get back and forth to work and that's not cheap eatra days to look at truck was unexceptable for me.

Hector Cabrera

Nov 19, 2014

The service was done right, and the problem was fixed correctly. Thank very much. The vehicle is working fine

Peggy Y.

Nov 19, 2014

I bought my car from this dealership five years ago and rely on their service department, and they have not disappointed me. Their service staff is knowledgeable and friendly.

Alvah Parker

Nov 17, 2014

I have a 2012 Fusion and I took it in for an oil change and tire rotation, All this was done, I think but no one told me that they found anything or confirmed that it was done. I paid and when I saw a charge for hazardous waste I got a bit alarmed. The cashier said she thought it was the oil but she really didn't know. It would have been nice to have the mechanic who did the work tell me what he/she found, what I needed to know for future work needed and what the hazardous waste was.

Michael Kurka

Nov 12, 2014

The service was great.. Did my battery back brakes and rotors in couple hours on saturday afternoon.. Scott was amazing! Will be coming back to guys for now pften

Mark Guarini

Nov 8, 2014

This is a TRUE STORY...I had an appointment with another local Ford Dealer; dropped by Danvers Ford on a whim over the weekend. Met the owner Kevin who was working on a weekend...(Not may owners work weekends) and was given a straight forward, good solid deal on a New 2014 Blue Jean F-150 Crew Cab w/ Eco-boost. They took my trade and with my family in tow; we were out of the dealership in 45 mins! (That is unheard of in my past experiences) Nice, friendly and professional experience with out ANY hassle what so ever. I was introduced to my Sales person Mark who made not only the process enjoyable (NOT a word I would usually associate with buy a new car/truck) but best of all he was exceptionally good with my two children. We then met with the finance manager Jack...I know what you are thinking...this is where the pressure tactics are going to come in...NOPE he too was VERY easy to deal with and again reassured me that if I needed to add anything at a later time before I was out of my original factory service contract he would be there to help me...WOW! To say I am satisfied is an understatement...to say I will buy my next vehicle from them is fact..as they have earned my business!Drop by and see Kevin, Mark and Jack...you too can experience the lost art of a dealership that does it right the first time and will restore your faith is US mfg'rd products...I know they have with me. Tell'm Mark G sent you! Sincerely Mark G.

Wayne Vetree

Nov 6, 2014

Scott is extremely helpful every time I need help with a repair or just a routine service!

Susan Shatford

Nov 5, 2014

Scott, the service manager, was very polite and knowledgeable. He explained what needed to be done to correct the problem.

James Jones

Nov 3, 2014

2013 Fusion, a recall service and regular routine service looked at new models and had talking with customers in waiting room.

Lois Bergin

Nov 3, 2014

We have purchased many vehicles over the years.... service is always excellent and the staff is superb !

Bernard Kravitz

Oct 29, 2014

need to return to do a longer computer diagnostic. Larry and Scott are awesome.

Brian McKenna

Oct 24, 2014

My Navigator had a major problem with its suspension which brought me in. Like always, the technicians at Danvers Ford accurately determined what the problem was and fixed it properly. I have been going to Danvers Ford for years for both of my Lincolns and wouldn't think of going to any other dealer! Both Service Managers, Scott and Larry, are excellent representatives for Danvers Ford!!

Joan Woodman

Oct 23, 2014

Everything was done quickly. Scheduling was done at my convenience.

Laura Weiss

Oct 23, 2014

Our sales rep was wonderful. His name is Chris Eramo.

Joseph Cooke

Oct 16, 2014

Your service team is great and the follow up. The time I put the car in for service you did not have winter blades .Recieved a call about the service, mentioned this, and the following Sat. drove in and they were installed. Thank you Joe Cooke

Len Mercier

Oct 15, 2014

Dealership was quick to service and work was done on time as always. Very happy.

Thomas Couto

Oct 15, 2014

My salesman took the time to make sure I knew exactly what I was buying and understood all that the dealership had to offer. He was very polite and extremely friendly.

Valued Customer

Oct 15, 2014

Larry, Scott and the entire diesel mechanics continue to provide timely, effective and afforable service on the F-550. The truck is actually a satellite truck providing broadcast services for network television sporting events. Therefore there is need for timely and quick turn around of repairs so that the truck is not down. Larry and Scott are always cooperative and have taken the truck in on a demand maintenance status even when they were booked completely and have always got be going again. They are the best!

Demetrios Kolokithas

Oct 9, 2014

Great customer service by your advisor Scott DeOrio. Great service techs too.

Hector Cabrera

Oct 4, 2014

Excellent service and excellent customer attention. Taken the necessary time for the service.

Bob

Oct 3, 2014

My only issues were getting my title, I expected it quicker. Also my car registration, not as fast as I expected. Arthur Connell was great! Probably the system that I thought would be faster.

Ford Owner

Oct 2, 2014

We used the service, body shop and rental car shops. The people we dealt with were all professional and above board. We found them trustworthy and knowledgeable. However, we spent a lot of time trying to coordinate our service with body shop work with scheduling a rental car with making sure insurance would cover the rental and body shop work. We ended up having to coordinate all the different players which took a lot of time. Rather than talking to three separate Ford components, it would be nice to have one person to talk to, particularly one trained and focused on customer service. Danvers Ford has great workmanship but it needs to improve on customer service.

Jean Goldsworthy

Oct 2, 2014

'14 escape titanium... Brand new! Loving it... Salesman Arthur was fantastic with me... Everyone there was very nice and kind and very helpful with my questions. I would absolutely tell my friends to go to Danvers Ford! Very comfortable experience.

Margaret Gray

Oct 2, 2014

Scott was amazing. He stayed late on a Friday to finish diagnosing my car's problem even though everyone else had left. The car had a major A/C system failure that was difficult to diagnose. Fortunately this $2100.00 repair was covered by my Enterprise Mechanical Repair Protection plan. Scott communicated diligently with EMRP and its adjuster and kept me informed of everything during the process. The repairs were performed properly and in the timeline needed. Thank you Scott and Danvers Ford !

Victor Lemmo

Oct 2, 2014

service was expertly performed and on time.The staff is courteous and helpful at all times.

Paul Lantz

Oct 1, 2014

2014 escape the staff was great. AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA+

Lawrence Smith

Sep 29, 2014

Problems we wanted fixed we addressed, checked out, and fixed. we had to wait for parts but they came quickly and the car was ready the next day.

Philip Forster

Sep 29, 2014

Prompt and courteous. Everyone was helpful and went out if their way to make me feel comfortable!

Valued Customer

Sep 25, 2014

Scott at the service desk is very helpful. I have dealt with him a few times and he always is right on.Your body shop on the other hand could certainly use a little help.

Donna Obrien

Sep 24, 2014

Really like how I am treated at Danvers Ford when I bring my car in for service. They make me feel like they know me and that my car is important. I love my Ford Focus and hope to have it for many years to come thanks to the great mechanics there.

Sherri Lavoie

Sep 23, 2014

Mark was a huge help...I haven't bought a new car in 13 years and honestly, I had forgotten all the steps you had to go through! I would definitely recommend the dealership and Mark to any of my friends considering an automobile purchase.

Paul Regan

Sep 22, 2014

Very satisfied with service and all employees that assisted.

John Wurts

Sep 18, 2014

Service was efficient and staff kept me informed of repair progress. Very professional.

Thomas Puccio

Sep 18, 2014

The staff are always professional and friendly; the service prompt and careful.

Thomas Adams

Sep 17, 2014

I have had both my car and truck serviced at your company for many years. Scott, your great service manager, has always been very helpful.

Gregory Story

Sep 16, 2014

Service department always accommodating and friendlygreg

Peter Nunez

Sep 8, 2014

Car was ready at 10:50 and service agent did not get me. Oil Change. went to see if car was ready and it was 11:20. had me wait 20 minutes extra.

Nancy Melanson

Sep 5, 2014

I came in because I had a flat tire with a piece of metal in it. Expecting to buy one new tire and hoping I wouldn't need two due to balance I was shocked they repaired it! I felt grateful and so pleased Danvers Ford didn't try to dupe me.

William Connors

Sep 5, 2014

I got a 2014 Ford Escape and love it. My old car was almost 13 years old, so this was quite the upgrade. It will take a while to get used to the new technology, but it will be fun leaning it. The staff was quite pleasant and very helpful.

Curt Bellavance

Sep 4, 2014

Danvers Ford is honest and fair. I will continue to use their service department for all my needs!!!

Janice Cudihy

Sep 4, 2014

Appreciated the attention to quality of work and completion of work by keeping vehicle over nightto insure that problem was fully repaired. That service manager Scott at Danvers Ford was very supportive in assuring that work was completed properly and communicated results very well!

Brenda Okeefe

Sep 3, 2014

Excellent service. Never had a bad experience in 30 years of buying cars at Danvers Ford.

Frances Salmon

Sep 3, 2014

I had a terrific experience with Danvers Ford. They were polite, professional, attentive, and very quick to help you. I wouldn't change a thing

Kelsey Quinn

Sep 2, 2014

Extremely helpful. Honest. I would buy from them again.

Nancy Hall

Sep 2, 2014

I always have a good experience having my car serviced at Danvers Ford. No complaints about the service or the staff. I always feel very confident that my car is in good hands.

Richard Jolitz

Sep 2, 2014

Vehicle was ready 1 day earlier then they said they could even look at it. I do not mind them giving conservative estimates on when they can tell me the problem and then being sooner.Staff were nice and explained things well.I have to say I did not like the rental car I got at Danver's ford, it was not comfortable and had unreasonable mileage restrictions. I will give credit to the guy in the office who took care of the mileage issue but I will likely use Enterprise if I have to leave my car with you for more then a day in the future.

Use this Ford Dealer

Sep 2, 2014

Service was great and the staff were accommodating!

William Guerrette

Sep 2, 2014

very difficult to get an appointment. Web info incorrect. Repair took longer than expected.

Bernard Kravitz

Sep 1, 2014

As usual I was treated with the highest level of service both personalized and professional. Both Scott and Larry are the doctors for my Mariner.

Janice Cudihy

Sep 1, 2014

As stated to Corporate on their review, felt your dealership provided exceptional work and made surevehicle was repaired fully by keeping it overnite. Really appreciated your service manager "Scott"and his patience, plus competance to interface problem!

Sylvia Comeau

Sep 1, 2014

Mark O'Meara was very helpful, We purchased a Ford Fusion SE. He programed the phone and told usto come back if we needed any more instructions that we couldn't figure out.

William Conrad

Sep 1, 2014

The service and staff were excellent as always

Thomas Adams

Aug 27, 2014

I have dealt with Scott for many years regarding both my truck and car. He has always been very helpful, courteous and obliging. As I have told Larry before, Scott is definitely an asset to Danvers Ford.

Charles Cheston

Aug 26, 2014

F250,the staff is very helpful and the service wasvery good

Johannah Irving

Aug 26, 2014

Service was timely and reasonably priced. Staff was friendly, knowledgeable, and helpful.

Joan Pesola

Aug 22, 2014

I didn't know that I had to tell the Svc Rep that I wanted/needed my car by a certain time. I expected it to only take a few hours and I was calling at 3 PM and it still wasn't ready. Holly told me that I need to request a pick up time otherwise I would be fit in during the day. I'm new to your svc department so if I had that information ahead of time it would have been helpful.

Mark Danish

Aug 21, 2014

The service dept was able to look at my car right away, even though it was end of day.Some further work was required, but the car was acailable the next day.They also dealt with a recall issue when the car was there.As always, the staff was helpful and friendly.

Richard Varney

Aug 21, 2014

Service staffare the best, I operate a satellite truck and am depended upon to be there no matter what! Larry and Scott are very accomodating and have even taken my truck in for service when they were fully scheduled. Rick and Christian are the best desiel mechanics I have ever seen. They go the extra mile to make sure I am satisfied.

Robert Was

Aug 21, 2014

As always efficient and reliable.

Amanda Smith

Aug 20, 2014

Scott in Service was excellent, very efficient and friendly/helpful. The body shop did a great job on my trunk, so I was very happy.The only thing I can say regarding improving is an aligned approach internally within Danvers Ford. It is very apparent that each department is run independently, although they have inter-dependencies. From a Customer perspective, you should have one face Danver's Ford and be one team and operate that way.I will definitely come back.

John Parsons

Aug 20, 2014

I owned a Ford purchased at another dealership. The driver's side window became stuck in a down position on a very rainy day, with a few more rainy days predicted. I was close to Danvers Ford and stopped in at 4:45 just hoping someone would be able to put the window up. I didn't need it fixed, just put in the up position. A manager came over to my vehicle and replaced the driver's door window switch in 60 seconds and told me to go to parts and pay $60.00 for the new switch. I was in and out in less than 10 minutes and my window worked. I made a note, that when I was ready to get my next F150 I would buy it there, and I did. Since then, I have experienced the purchase process and had the opportunity to have some warranty work done. They have always been polite and professional. If my next vehicle is a Ford, it will be purchased there.

LJ Braese

Aug 5, 2014

I have never had a bad service experience here. It is easy to get appointments and the wait time is minimal. Very happy!

Amanda

Aug 4, 2014

I tried to buy a car from your dealership, but you couldn't find me one at that time, so I purchased elsewhere. I had such a good experience that I wanted to give you any other business on the car I did eventually buy. Everyone was super helpful and very nice and efficient, that made me come back and will again. Scott in Service was especially efficient and helpful. Chris in sales and the Body shop too.

Mary

Jul 3, 2014

service staff, especially Scott, were extremely helpful to me . My check engine light had come on while I was on the road, I immediately took it to my Danvers Ford service center and knowing I was a hospice nurse on the road seeing pts , they sent a tech out immediately to diagnose the issue and let me know it was ok to continue to see pts but to be careful. They scheduled an appoint 3 days later to resolve the problem which they did . I have always had Fords and have and will continue to bring my vehicles to Danvers Ford . The staff there are so very nice and helpful

Beverly

May 29, 2014

I have over a 1/2 hour commute to and from work to my home, so it is very difficult to find the time during the week to get service. It was a dream to pull right into the garage on Saturday morning. Made my life so much easier and I didn't have to take any time off from work. Everyone was extremely pleasant & professional to work with.

Glenn

May 23, 2014

I like that my daughter not knowing she should make an appointment was treated professionally and an exception was made for her car to get serviced. Thank you

Kristin

May 18, 2014

Really polite and helpful service department, have been diligent in their efforts to provide good attention to my concerns which have been covered under warranty.

William

May 18, 2014

I had a recall on my Grand Marquis and Scott from the service Dept helped me right away and set up a time for my repair . In 2 days I went back for the Steering column shaft replacement and they took my car right away . Fixed the problem in 45 min. I noticed the steering improved greatly . Thanks again for a job well done. Bill Meeks

David Ryan

May 7, 2014

The whole process was a lot simpler and hassle-free than I had expected in buying my first car. Chris was helpful, explained every step of the process, and generally made me feel comfortable with the process. I did not feel like I was getting manipulated at all, in fact I feel that Chris was helping me to feel like I got a great deal on a great car.

John

May 3, 2014

I having been buying Fords from the Guinee's for almost 30.Kevin Guinee makes the buying and leasing process easy and hassle free. He goes out of his way to make sure you are completely satisfied and you have the car of your choice.

ajc7323

Jul 28, 2013

On 7/27/2011 I visited the parts department at Danvers Ford twice for parts for my Ford F150. Both times the sales/counter person was Bill Tibbets and both times he was professional, friendly and helpful. His advice saved a lot of time and effort. Good customer service

football55

Jul 13, 2013

Visited the dealership twice in the past two weeks. Each time it felt as though I was bothering the staff. On the first visit, I walked through the front door and two sales people looked down the manager had to tell a salesperson to help me. When the sales person and I were on a rode test he was professional (1st visit). The second trip (second time in the dealership) a different sales person was average at best - average professionalism. Toward the end of the 2nd visit the dealership valued my trade 1,500 less than the other four dealerships I visited. The sales person actually tried to tell me why my vehicle was not worth more...he didn't know I had the appraisals from the other dealerships and checked with KBB before I began my search for a new car. Here's the unethical part...he told me they would attempt to sell my trade at twice the amount they were offering. Overall, this dealership doesn't inspire confidence or seem to offer customers much. They are a smaller dealership and they act it. They seem to be built around trying to make a sale and devaluing trades rather than creating a network of satisfied customers. Check other Ford dealerships before going to Danvers Bored, er...Ford.

ricdunn

Jun 21, 2011

I have never been so unlucky as to run into a dealership with such surly and unfriendly service as Danvers Ford. My car was given back to me with trim pieces missing, and when I tried to rectify the situation I was greeted with nothing but excuses and attitude. "You came too early, the mechanic isn't in today, the car wasn't ready but you were here" etc etc. I will recommend all of my friends to drive the extra distance to another dealership rather than suffer the same level of service that I received.