DARCARS Nissan of College Park reviews

OhNoBillS

Mar 31, 2015

Though initially unknown to me, I traveled over 600 miles to buy my Z from DARCARS in 2013. Turned out to be probably the most worthwhile 600 miles I've ever traveled. They gave me the best deal on a vehicle (Z coupe, 6 speed) that I literally could not even find in the immediate area where I live in NC, but also bettered any other dealer I visited in my home state. And since I live so far from them, they made a commensurate offer (albeit, at my request) in place of the routine maintenance package that they typically offer at no charge to local buyers who would normally have routine service provided at DARCARS. But aside from the $ issues that any buyer typically tries to maximize for them self, they were simply the most knowledgeable, professional, yet personable group of sales and customer service (in the most expansive definition of the term) personnel that I have dealt with at any dealership. (PS - Since I have never had any service performed there, I felt that I could not, in good conscious, give them 5 stars for "quality of work". A more appropriate rating would probably be "N/A")

manderson0619

Jun 10, 2014

This is a very friendly dealership. I came right in told them what I wanted and was shown my options. It was just my luck they had the car and color that I wanted. We did a test drive and I was even offered a chance to take a spin with my family so that we could discuss the options in private. We came back, talked numbers, and before I knew it, we were pulling off the lot! Will definitely buy again and I want my sales person to be Valentine!

Gisela1014

May 15, 2014

My husband and I went to several dealerships to get an idea of what options I had for a new car - price and test drives. We just had our first son six months ago and now it was time for me to give up my convertible for a more family friendly and roomier vehicle. One day my husband just pulled into the Darcars Nissan of College Park on our way home and the first Sales person we spoke to was Valentine. He was extremely friendly, knowledgeable, helpful and patient. They were getting ready to close and he took the time to answer all of our questions, offer us a test drive, etc. It was because of his great service that we decided to return to the dealership and purchase my new car from here. Thank you to Valentine and also to Amir Khakzadeh who assisted with closing the sale on my new 2014 Nissan Pathfinder Platinum. I love my new vehicle and I can't wait for my son to grow with it - I'm sure he'll appreciate the DVD players soon :)

josundaram

May 5, 2014

My friend and I had decided to buy 1 car for each of us based on the price quoted (over phone) by the internet sales manager Lauren Cody for a Nissan Altima and a Sentra. We had to drive around 120 miles from our place to this dealership and hence we both spoke to her couple of times to make sure that we get the right price before we drive out that far to avoid spending all our time, energy and gas. But they proved us they weren't worth of that much effort when we had visited them. Initially we felt the price she quoted for 2013 Altima was fair, because we were almost on Mid of 2014 and it was one year old model. But she had never mentioned it was a demo car, which had 5000+ miles on it already. When we had visited the dealership, we got to know through the sales manager Solomon, it was a demo car and already had more miles on it. To add to this the price she quoted was for 0% APR (she clearly told we'll loose 1000$ rebate) if we need 0% APR. We agreed for that price with 0% APR bcoz we had no intentions to pay more interests. But when we were there we learnt that she told all lies (she calls those as management techniques) to make us drive all the way and make us pay stupid prices. Because I had took my friend to drive us over there, we didn't want to return empty handed and hence we ended up paying more price than what was agreed upon + more APR.If you still decide to purchase a car from this dealership, please be aware of their sales manager Solomon. He acts very nicely and pretends to be more friendlier. But he's not honestly. He'll make you quote the price the management wants and make you pay 200 to 300$ more than that. Last but not least, the senior finance manager will try all his tactics on the interest rate and the extended warranty. I wouldn't honestly recommend this dealership to anyone. But if you've no other option, please make sure you're aware of all these tactics before you visit them. I hope this review saves atleast one person from their trap.Suggestion to the management team - Please try to run your business honestly. I understand and agree you're in the business to make money but it should be with some ethics.

OC20903

Apr 19, 2014

I walked into the dealership after already visiting a few. I was a little upset with the car buying process as I had been in an accident and my car totalled. I was about to take on a car note, not buy a new vehicle and my attitude matched what I was thinking. In a no nonsense way I said, "Nissan Altima, Java, 2014. No I don't want to test drive, just tell me the price." Not phased, Valentyn spoke to me calmly and got me to open up a little. After consulting with manager, Ali, I accepted a test drive in a gunmetal Altima S and talked pricing with Ali and Valentyn upon my return. I needed time to think about the deal so I shook hands with both gentlemen, leaving the dealership without feeling pressured and with a much better attitude than when I first walked in. After sleeping on it I returned to Darcars the following day to close the deal. Again Valentyn and Ali were gracious and worked with me. I ended up purchasing an Altima SV in Java and am happy with my experience and purchase. I made my purchase an March 31 and picked up my tags on April 18. The dealership has been great at communicating with me throughout the process. I will recommend Darcars Nissan to anyone purchasing a new vehicle.

sebailey

Mar 29, 2014

I just purchased a 2013 Nissan X terra from Darcars Nissan of College Park. Everyone and I mean everyone I came into contact with was extremely professional and friendly. Lauren placed me with Valentyn and he was very professional and thorough from start to finish. The sales manager and the finance manager and service manager were top notch as well! I would highly recommend anyone who wants to have a seamless, professional and friendly experience, to visit Darcars Nissan of College Park.

famaly14

Mar 26, 2014

Valantyn was the best sale person . He offers us coffee he even bought candy for my children's ..I feel welcome..thank you For the great customer services..

veroniquebijou

Mar 16, 2014

The service was amazing!! Valentyn was great with showcasing the vehicle and Cyril my finance guy was awesome. I got an amazing deal. As a first time buyer I was positively impressed!! Will definitely recommend this dealership to anyone looking to buy a car.

Jlohr1991

Mar 15, 2014

Once I arrived I was approached by Valentyn Buzhak with a great attitude and knowledge of the cars and directed me to the Nissan Sentra which I am very satisfied with. He answered all my question quickly and easily and got everything finished in a timely manner.

winstond0829

Oct 20, 2013

I enjoyed my experience at Darcars Nissan - College Park. Maxwell Anderson was amazing. He was very friendly, accommodating, and knowledgeable about my vehicle. The service was quick. Lobby area was clean and stocked with coffee and other refreshments. I will definitely return here to service my Nissan.

dezfrost

Sep 8, 2013

If you have already done your research, CALL EDDIE JORGE! This is a review for Eddie Jorge specifically. I have no experience with any of the other sales representatives. I am a consumer that researched the ins and outs of my car on line through Kelley Blue Book and other consumer reports to make sure I knew what a fair price was and what the car was worth. I simply wanted the lowest trim model of a manual T/M Nissan Versa; no bells or whistles. I just wanted a car that would get me from point A to point B quickly, and I knew how much I should have to pay for this car. After two weeks of dealing with other dealerships trying to get me to buy up a model, or finance through them, or giving me an out-the-door price over the phone and changing it when I arrived at the dealership, I finally requested an e-quote from Darcars. I asked Eddie for an out-the-door price and he gave me one that was very fair considering the research I had done. I was skeptical when I walked into the dealership, and expected him to try to force other fees and add-ons to the price we discussed. But there was no shady dealings. He gave me a price and after I finished signing the paperwork, I had a new car for the price we discussed. Darcars did not try to convince me to upgrade, or pressure me to extend my warranty. They new what I wanted and they gave me what I asked for. Even when my insurance company started to give me grief, the sales staff was very patient with me and very accommodating.If you want to avoid the hassle of being jerked around my xxxxx salesmen, go to Darcars and ask for Eddie Jorge. If you have a REASONABLE out-the-door price in mind, he will make it happen with NO HASSLE. I would recommend him to anyone looking for a nissan.

Dhananjay Rele

Sep 4, 2013

This was my first time buying a car. The salespeople were very friendly and helpful and made sure all my questions were answered. They gave me an excellent deal and given a chance I would do business with them again...

Stephen Holden

Sep 3, 2013

I just recently bought a car from this dealership and I am very happy with my experience here. The staff here was extremely comforting and friendly. My salesperson John was very courteous and respectful and really helped me select a vehicle that suited me. The manager Max is extremely professional and considerate and gave me a very low price on my car with very low payments. Best car buying experience I've ever had.

Mark

Sep 2, 2013

Rude and just plain nasty attitude. I probably would have bought this vehicle but after I test drove and sat down they inflated the price over $5000 above advertised price. I wasted a day off and three hours drive time for this experience. These people can't have good business, won't come here again.

gcamper

Nov 7, 2012

My rating is based full in part on the service manager i dealt with. he was very courteous and addressed all questions i had being as though this is a new vehicle for me, i didnt have to wait long for my service to be completed which is always a plus and i will return.

ecrabb1

Nov 3, 2012

I had a fantastic buying experience at DARCARS and will certainly return when it comes to buying another vehicle. The location is out of my way, but well worth the trip. The online credit application was a breeze and I was on the road with my new car within two hours of arrival - as promised by my dealer. I had shopped two other dealerships prior to deciding to go to DARCARS -- both of them jerked me around on advertised stock (online) and supposed discounts, total price, etc. I've also purchased 4 vehicles at other dealerships prior to this purchase -- none of them compared to the superior service I received from DARCARS. I highly recommend DARCARS.

Tamara281

Aug 27, 2012

Mr. Kendell has provide excellent customer service to me on several occasions. He was very attentive to my concerns. He is very professional and enthusiatic about his job and serving his customers. Thank you Mr. Kendell for your great effort.

swingen

Aug 23, 2012

I would definitely recommend this dealership. The staff were very friendly and helpful, and even allowed me to squeeze in an oil change outside if the normal hours because of my work hours. Having just moved to the area, it is much appreciated to have found a place to take care of my car needs. One less thing to worry about!

Br309b

Aug 17, 2012

The staff here is very back and forth and rude. The general sales manager has a nasty attitude. Granted, they are all salespeople and have jobs to do. However, when someone is inteterested in buying a car, you can not talk down to them or make them feel like they have no other options but Darcars Nissan. Needless to say, I am taking my business elsewhere.

h.johnson.33

Aug 17, 2012

Antonio Always goes out of his way to make sure that he's answered all of my questions and if coupons are avaiable to make sure I have the best one.

kareedbaker

Aug 12, 2012

After purchasing a 2010 Nissan Murano in a reasonably stress free transaction and,at a price that I was very happy with, I needed three very minor cosmetic repairs to the interior. I dealt with a Mr. Kendell who I found to be very helpful and pleasant to deal with. I needed some parts special ordered, so I had to come back for two of the repairs, but the repair that could be done was handled very quickly without any hassle. When the other parts came in, the vehicle was serviced in the same manner. The overall experience at this dealership has been the best I've had at any, I highly recommend them.

b1howard

Aug 10, 2012

I purchased my Nissan Quest from this dealership in 2008. With the great service that I receive, I would not think of taking it anywhere else. The service is great. During my last three visits, I had the pleasure of dealing with Mr. Antonio Kendell. Mr. Kendell is a very friendly and pleasant person. Made sure I was completely satisfied with the service being performed. I appreciate how Mr Kendell and DARCARS Nissan of College Park treat this customer.

teresalicia

Aug 9, 2012

i called with a problem with my car while I was on the road. tony told me to come right in and within an hour or so gaave me the diagnosis, got me into a rental and had scheduled my service. I couldn't have asked for a better response to my emergency

deanamiller

Aug 8, 2012

I had been away for a while and had 3 recalls that needed to be taken care of. Tony set me up for an appointment and offered an available coupon for my much-needed oil change and tire rotation before a trip to New England. When I arrived, Tony already had a customer, but I didn't have to wait since Max stepped in to get me started. It took a while for all the work to be done, but Tony kept me informed as to what was happening and got me out as soon as possible. I didn't even have to wait for a porter to bring the car around.

Mini Van Mom

Aug 6, 2012

I had the pleasure of buying a new Vehicle from DARCARS in College Park. Their staff (from the sales man to the Manager) were super nice and not the normal "pushy" car saleman. From the time we called about the vehicle, did the test drive and did the paperwork we were treated like they had known us forever. Thank you all so much DARCARS, we love our new Van and will be coming back for future car purchases.

Irma Wilson

Aug 4, 2012

Mr. Kendell greeted me in a professonal and friendly manner immediately upon arrival. Kept me informed on status of service. Reviewed recommendations for additional services needed on my car and thoroughly explained the purpose and estimated costs, whch was helpful in my deciton regarding the recommendations. My car was completely serviced including a complimentary car wash within an hour. I was pleased.

bmwgurl55

Aug 1, 2012

I had a great experience at DARCARS. The first time that I came there was because I needed my back light replaced on my car. Antonio was able to order the part, and fix my car in no time at all. I returned a month later to have my oil changed, and experienced the same high level of customer service. Antonio has excellent customer service skills, and is willing to do what he can to help his customers. I highly recommend this car dealership.

Kryssy

Jul 31, 2012

I stopped by the Darcars Nissan dealership on my lunch break Friday afternoon for an oil change. The service was fast and friendly an included a car wash.

roche_linda

Jul 31, 2012

As soon as I walked in for an oil change; Antonio Kendell was so helpful and friendly. As he was a couple of months ago when i took my truck for service. This is the best nissan dealer I have experienced!!!! Thank you Antonio!!!!

gweinberg

Jul 30, 2012

I checked inventory on various dealer websites. Nissan College Park had a good selection of the vehicle I wanted at great prices. Made an appointment to test drive car. It was ready when I arrived. Drove it. Liked it. While I was test driving car, they appraised my trade-in. No only did I get the low price listed on the internet, they gave me some additional rebates I was not aware of. I received a fair trade-in price on my Z based on research I had done.It was so easy and hassle free. Everyone was courteous and professional.

tinapd

Jul 30, 2012

I called my husband and asked if I should go to my cousins shop and get an oil change. He told me since my vehicle is new to take it back to the dealer. That morning I called Darcars Nissan where he bought the vehicle for me. I was told I could bring the car in right now because they weren't that busy. As soon as I walked in, Mr. Antonio Kendall asked if he could help me. I told him I was there for an oil change. He asked if I had any coupons I told him no I did not. He was very pleasant from the time I walked in to the service department until the time I left. I ended up receiving an oil change and also a car wash and all of my fluids checked for what I thought would be at least $50.00, I ended up not paying anything at all. Thank You very much Mr. Kendell and thank you to Darcars Nissan for your valued service. It has been a pleasure.Mrs. Terry Dayne

ohboy83

Jul 28, 2012

As soon as i walked in, i received help. I was advised of the condition of my vehicle. Then the work was done. As far as my next trip Mr. Kendell advised me to just call him and set up the appointment and to make sure my tires had come in. I will definitely come back.

ebonyjordan

Jul 26, 2012

As soon as I pulled up I was waited on. Antonio was honest about the condition of my car, i.e. tires, the staff always greets me with a smile and I will continue to come back because of my overall experience each time. Two thumbs up!Ebony Jordan

Donald Manildi

Jul 17, 2012

Easy to make appointment by phone; no long wait upon arrival for service; friendly service personnel (Tony Kendell); work was completed within the hour; and I had received a coupon that provided oil change & filter without charge.

starry1978

Jul 13, 2012

This was the best car buying process I have ever experienced and I owe it to Mr. Eddie Jorge and Kenneth Wright! The process was very smooth and I would definitely recommend him to anyone who is looking to purchase a car in the near future. As I have already referred him to my friends and colleagues. We test drove different models and then we went over different options and affordability. I must have asked a million questions- he was very knowledgeable and maintained his patience the entire time. I was in and out in about three hours; all the while he was very professional and courteous. I never once felt like I was being pressured to do anything. Mr. Kenneth Wright did an awesome job in financing as well. He explained everything in great detail. Thanks to an awesome team at DARCARS Nissan at College Park!!!

madnate80

Jul 2, 2012

maxwell anderson and eddie jorge went above and beyond to help me with my broken mirror. they both were able to take care of my car in a matter of minutes. mr. anderson was able to contact the insurance company of the person who hit my car and was able to get my car and oil change with friendliness ease i just want to say thanks for everything. and thank you to eddie jorge for keeping me company while my car was being fixed.

LeeDudek

Jun 27, 2012

Great Dealership. Easy to work with, great deal. No pressure. We looked at the Nissan cube at 6:30, test drove it, and were out of the dealership by 9:00 with a new car! Would buy from DARCARS Nissan College Park again! Thank You John Zweifel, Eddie Jorge, and Kenneth Wright!

starrk

Jan 14, 2012

some little problems but it is okay. it is a used car but it is in good condition.

shaniboone

Jan 4, 2012

Ali is THE best person I have ever dealt with in the service dept at a dealership! He is very knowledgeable, expedient and friendly. He always works to ensure I receive the utmost customer experience, that my problem(s) is resolved and that the resolution is provided in a timely manner. I really, really appreciate that! Darcars' Service Dept is lucky to have Ali!

intellectualuva

Nov 21, 2011

I went there for a 2008 Nissan Sentra. At first the buying experience was nice, process was a bit long, especially with me putting down 20% with a decent credit score, but the sales person and certainly finance manager appeared to be nice. Turns out they didnt thoroughly inspect the vehicle and when I went in for a service appointment during the 30day warranty for them to fix the issue with the car not starting, they tried to convince me to wait until my car's warranty kicked in. Also, as we were wrapping up the sale and I am on my 19th hour between work and buying the car, they tell me about some minor cosmetic issues that was noticeable once they brought the car into the garage for cleaning. I then asked them to fix (too late, but we'll write a voucher for it to be fixed). None of this was ever done after a few attempts. I do assume some responsibility for accepting this mess as a consumer, but you live and you learn. I hope no one as vulnerable and new to the car buying process as I was will ever be taken advantage of by them. Obviously as a consumer, you should do your homework, but you should also expect these businesses to honor their commitments. I am now in the process of getting a new nissan after dealing with the headache of this lemon they sold me. PS I took the car for 60K service to Koons and they pointed out that this car should and would have never passed their inspections.

ndara

Oct 21, 2011

This was my first time purchasing a car ever....everyone was friendly and.helpful. will definitely be.buying my next.car from there in the future!

grownup

Oct 19, 2011

Ali was extremely helpful when I had my car serviced recently. His charming personality and humor make what could be a very stressful situation much more bearable. He really cares about his customers and their cars. Ali is definitely a bright light in the Service Department at Darcars.

Jasmin26

Oct 12, 2011

Mr. Ali's excellent service has created a new standard for the car industry as a whole. He cares for EVERY SINGLE customer with a personal determination to see them safe on the road, pleased with the service they've received, and happy that they've met someone at the dealership who cares so much about them. He is a wonderful man, whose kindheartedness overflows into his service to customers. He is patient and takes the time to explain to customers what's wrwong with their vehicle and how he can help them fix it. Knowing that Mr. Ali is always available to assist me with any car need I have relieves me of so much stress. He is a GEM to Volkswagen and to every customer that has the pleasure of meeting him!-Jasmin J.

Jenna0730

Oct 7, 2011

I didn't have any intention on buy a vehicle the day we visited the dealership. I just wanted to test drive the new 2012 Beetle. But the sales team were so helpful and nice and they were going to pay off my trade, I couldnt resist! John, Jennifer and Kenneth were great to work with!

GIORGIAVEGAN

Oct 6, 2011

MR ALI ALWAYS GOES THE EXTRA MILE TO MEET OUR NEEDS. HE HAS A GREAT PERSONALITY AND HE'S ALWAYS FUNNY AND IN A GOOD MOOD. TAKING YOUR CAR TO A DEALERSHIP FOR SERVICE CAN BE A HASSLE BUT THANKS TO HIM IT'S ALWAYS A PLEASANT EXPERIENCE FOR US. THANK YOU,MR ALI, FOR CARING!!!!!

ryishavw

Oct 5, 2011

When I went to the dealer I was expecting to pay a whole lot more than I did. The customer service given by Mr. Basma was very professional and I couldn't have asked for better customer service. He made sure I had a car to drive while mine was being worked on. I definitely would recommend this service station for any Volkswagon. Ryisha Cook

clockbug

Oct 4, 2011

Great, no hassle service. I had two recalls and a warranty covered part taken care of at no cost to me. Great customer service! I would go here again.

MeganL

Oct 3, 2011

This Dealership provides great customer service with the help of Ali Basma. Ali shows true concern and values his customers. Assuring quality service without the hassles and confusion is best delt by Ali. Everytime i come into Darcars i head straight for Ali because he does his job well, and he has a great personality. I keep his card handy in case of future issues with my car,and it feels great to have that connection with a service representative. Thanks Ali!Megan Lee

Randallsnowden21

Sep 26, 2011

I will never go back here to buy a car because they are lairs. I brought a 2003 Volkswagen new beetle and the glove box was broken and they claimed that they would fix it. So I called every day and Floras or whatever his name is wouldn't get on the phone. So after three months of getting the car I sold it and brought a 2010 vw new beetle from Frederick Nissan who had they best customer service. Don't get me wrong Floras is a nice person but he is full of crap when it comes to business.

lenadora

Sep 22, 2011

My car is less than a year old, and these lights came on that indicated I had tire problems or other operational issues. It was pretty scary. I called Ali from work because this was the closest Nissan service place. He immediately told me to come in after work. I wound up leaving the car for a complete check and getting an Enterprise rental. It turned out that nothing was wrong, and it all had to do with someone else not setting those emergency lights correctly. Ali kept in touch every step of the way to tell me they were making sure it was ok. And then he washed it. I believe he HAND washed it. I had some strange goopy stuff stuck to parts of the car, and he removed it. After all this, I returned the next day and there was no charge. Not for the rental, or their time. I was just floored. The service here is exceptional. I've never seen ANYTHING like it. I'll be back for sure. - Lena Etzkin

Eshanda

Sep 18, 2011

This dealership is one of the best in the DC metro area! My experiences with the service department have been stellar. From my very first visit in 2010 to my most recent service in September 2011-- I give a double thumbs up! The service representatives are professional, great listeners, and very attentive in resolving your concerns and/or problems. During each of my experiences I was well taken care of and recommend the service department without hesitation. From the start to the end of my visit customer service was at it's best! Whether you are a seasoned car snob, a mechanic's critic or a newbie to the car world- you will leave this dealership feeling confident and self-assured that you were in good hands. Keep up the great work and extra special thanks to Service Advisor, Ali Basma!!!

Ajibikem

Sep 17, 2011

I brought my car in for servicing. The inspection revealed that I needed new fron brake pads and rotor. He called me and said it wasn't in stock, that he had to order it. I gave him the okay to order. So I went in to pick up my car expecting that I had to reschedule to get the brakes put in and worry about how I'm going to schedule it into my busy week. Ali told me it was done, then I asked " are you talking about the brakes?" He said "yes." I was shocked, he told me that although the didnt have the part, he placed a call to other dealers in the area to see if they had the part and they did. So he got it taken care of on the same visit as my service visit. And I believe that he went above and beyond to help me get it taken care of ASAP. In addition, upon leaving I requested that if it would be possible to vacuum and wash my car and he personally took care of it. Ali is a great service advisor :)Morinatu Adeniyi

C Smith

Sep 6, 2011

I am pleased with the attention and customer satisfaction provided by Mr. Ali Basma. He is very knowledgeable, resourceful and pleasant with customers. Thank You

Wh0Ru2Me

Sep 6, 2011

My Service Advisor Mr. Ali Basma, along with the service manager Mike and the service parts personal always provide excellent customer service. I teach customer service and know what one should expect and receive. My DARCARS Nissan/Volkswagen dealership's service department is on top of it and one of the best!

roglesby

Aug 30, 2011

During my last oil change I was told I had to have my front brakes replaced in addition to my two front tires. I knew I'd have to replace my tires but I was really thrown with the brake job and was scared of the price. I normally work with Zack and he's terrific -- he makes sure I get the service I need, answers all my questions, he's extraordinarily kind, patient, and good at explaining everything. This time I went through Ali and he too is very special. He explained everything thoroughly, calmed my fears and made sure I got the best price. I'm so grateful to Ali for his consideration and kindness. He even procured a rental for me as they needed to keep my car the entire day, and paid for it! John Martinez did the auto work and he was amazing! He explained everything that I needed and took time away from his job to talk me through what I needed and he also calmed me down and said it'd be ok. John, Ali and Zack will continue to be the model for what I expect from an exceptional car dealer and I look forward to working with them in future. I can't say enough good things about these three employees - they're the best of the best and I hope Darcars Nissan acknowledges them for their awesome customer service!!!

Thooker2008

Aug 30, 2011

My name is Tamika Hooker I own a Volkswagen 2011 Jetta. I am giving this rating because Ali is great he always gets me in and out in a resonable amount of time!!! He is also a great person, always cheerful!

myharrison

Aug 29, 2011

Ali Basma is an exceptional Assistant Service Manager! I have been going to him for two years straight and would always work with him only. He possesses great customer service skills, very knowledgable in car maintanence, proactive(gets answers & the job done immediately), clear speaking skills and always displays a warm aura and bright smile! I am a dedicated Darcars customer because of the quality of cars as well as customer service!!

Ms. Purdie

Aug 25, 2011

Today my car was repaired at Darcars, and as usual, Ali Basma provided excellent customer service! Ali always gives me a detailed description of the needed repairs and the cost. He keeps me informed on the progress of the repairs, and my car is always delivered within the projected timeframe. Ali is polite, professional, and extremely accommodating. He is a valuable asset to Darcars. Thank you Ali.

alifanclub

Aug 23, 2011

I keep bringing my maxima for service at Darcars because of Ali and the wonderful customer service he provides to his customers. He is very polite and knowledgable and makes sure everything is done in a timely manner. Being that i am not that knowlegdeable about cars, Ali walks me through the entire process and makes sure I understand what I need to know about what's getting fix and why it's getting fixed. i never feel like i am being pushed to get some service i don't need like i have felt when visiting other service centers.His great attitude and excellent customer service skills have earned him plenty of return customers me being one of them. Overall quick, efficient and excellent service!STELLA.

ShaquetiaGB

Aug 19, 2011

Ali was very helpful with assisting me with the preparations necessary for my journey to school with my car. I informed him that I would be traveling to Atlanta, GA from Maryland for the school year and he made sure my car was in top shape.-Shaquetia Butler (Daughter of Marquetia Taylor)

urnottee

Aug 12, 2011

My car unfortunately broke down and I had to have the engine replaced. Well I wasn't in the best spirits to hear that from the dealership so I thought my experience at VW would be dreadful. However, I had the pleasure of being helped by Ali Basma and was very pleased with his kind and courteous manner. He helped me with any questions I had and always followed up with any information on my service. Ali made sure that I got the best service at the best price and I am thankful he was my service advisor. ~Temi

kscott5

Aug 11, 2011

Yesterday I came in for routine maitenance and was assisted by another salesman (I usually work with Ali Basma). I was not very pleased with the service. The Sales manager Kevin Fluke stepped in and corrected my issues. This morning I received a call from Ali Basma who followed up on my service and gave me etail on other services I needed to have done right away. I came in Ali handled everything. I absoulutely reccomend Ali to anyone. He always goes the extra mile and gives great pointers on making sure your car is well maintained.AWESOME.-Keiana Scott

tinetine1

Aug 8, 2011

Every since I purchased my vehicle Mr. Basma has been the one to service my vehicle. I am hearing impaired and he has taken the time with me each time I came into the shop to get my vehicle serviced. I told everyone I know that has the type of vehicle and highly recommend him to everyone. Hopefully you would get more people like Mr. Ali Basma. Sincerely, Earnestine Coleman

happybunny200

Aug 6, 2011

I usually hate going to get my car serviced, but when I went to get me 100,000 mile check up, Levi was very speedy and made me feel like he wanted to help me get the best deal while getting me out of there. Peole usually have no sense of urgency and friendliness so I was happy about that. Also the woman at the register, whom I did not get her name was also very friendly and efficeint. I got my car back quickly and my car was even washed. Im a happy camper.

india_p

Aug 2, 2011

My experience at Darcars has always been excellent. If they know that I need to sit with my car, they make every effort to get me in and out quickly! My favorite Service Advisor is Ali, he has always made sure that I understand what needs to be done to my car and always tries to accomodate my requests. He is a great addition to Darcars!India Perkins

AvidCarShopper

Aug 1, 2011

Before going to the dealership we had already picked out the car we wanted, but John and John made sure that the car was washed and ready for us when we were there. We drove past 4 VW dealers to come to DARCARS because they had the exact model we wanted and it paid off. We've had issues with the local VW dealers and to be honest it didn't seem like that wanted out business. Manager John gave us a fair price and worked with us to get a good number on our trade that my wife had an emotional attachment with. Derrek (the Finance Manager) was friendly, professional and timely when we were in his office. I can't speak for how the entire process works because we had already picked out the car we wanted, but everything else was smooth and unpainful. If you're seriously interested in a VW I would reccomend giving DARCARS a chance to earn your business.

quetupica

Aug 1, 2011

My MIL and temperature indicator lights came on. I called and spoke with Ali. They were able to tell me the problem almost immediately. The service would take a day and a half but Ali arranged a rental car. He kept me posted on the status of my repairs and provided great customer service. My car was returned to me spotless and the AC worked great with no indicator light warnings. Ms. Bundy

patpatsy63

Jul 31, 2011

Levi was very professional and the work was completed as requested. I was also assisted by Zak. I am pleased with the outcome and shall return.

Margaret Angela Pomary

Jul 28, 2011

Ali is a gem. His Customer Service skills are excellent. He is thorough, polite and always very helpful. He is an asset to the dealership.

Leisel21

Jul 26, 2011

This was my first trip to this dealership, unfortunately my AC went out in my car and my usual dealership didn't have any appointments available right away. I took a chance going to DARCARS and was pleasantly surprised. It was easy to make an appointment and as soon I got there I was attended to immediately. Ali took his time explaining the process to me and went into vivid detail about what was wrong with my car and what needed to be done. He also provided me with water and snacks and made sure I was comfortable while I waited for it to be finished. When the price was fully quoted, he worked with me to make sure it was something my wallet could handle, which I appreciated immensely. Unfortunately, parts had to be ordered so my car couldn't be fixed that same day.I brought it back the following week and Ali set me up with a rental and everything went smoothly. Even when my car was finished and I was unable to pick it up the same day because I had sprained my ankle and couldn't drive, he was understanding and compassionate. Some places might have insisted I picked up that day since I had a rental.My car is fixed now and I couldn't be happier with the service I was provided.Thanks Ali!Leisel

sosena

Jul 25, 2011

I have been a DARCARS costumer for a long time; this is my second car that I purchased from DARCARS. And every time I came in to the dealership Ali has been beyond helpful. And he goes out of his way to make sure my car has been serviced well. Ali took time to explain each service being done to my car in a way I could understand. Overall Ali is always doing his job professionally.

esaa0811

Jul 24, 2011

Ali Basma was very helpful and friendly I always go to him when I need help great customer customer and friendly all the time Elizabeth Saavedra

Litweiler

Jul 22, 2011

Ali Basma is the greatest. He made sure that my car was serviced fast and with exceptional care. Also, he took time to explain each service being done to my car in a way I could understand. I am definitely taking my car back to him in the future!!!

mycar123

Jul 22, 2011

I have been a customer of Darcars (VW) for the last 5 years. It has been a great pleasure working with Ali Basma! Ali is always very friendly, insightful and very accommodating. Ali definitely knows how to deliver top notch customer service that is hard to come by these days! I highly recommend Darcars VW....ask for Ali!ThanksLakenya

katora1

Jul 19, 2011

I currently have a additonnal warranty and the oil change tire rotation package. Ali patiently explained to me the benefits and recommendations on how to keep my my Maxima in the best shape possibly. During this time he excused himself politely to answer other co-worker inquiries. This was extremly impressive. I think Customer Service is huge part of any organization or firm. I would recommend him and the dealership to anyone. Thanks so much!!

kdedmon

Jul 14, 2011

The employees as a whole are always pleasant. Ali is always there to greet customers with a smile and he knows me by face and name. Ali gives me an estimate for the service my car needs before labor is performed. If it is a major issue, he arranges a rental car for me. If it is not major, I normally wait no longer than 2 hours for service. He explains the service that has been performed on my car and informs me about my next visit (for example an oil change or a check up). I am also sent coupons and emails for discounted services. Ali is a great customer service representative and I would recommend him to others.Kimberly Dedmon

NazN

Jul 14, 2011

I've been a faithful customer for many years and have always had a very pleasant experience. Mr. Basma is always professional, courteous and overall a great person to see as well as come to for my business. makes it hard to change cars when my lease is up because I love my experience here. This is my second vehicle from this dealership and I will probably get a third. I enjoy my experince EVERYTIME!! Wouldnt take it to anyone else. Thanks again for the job well one and keep up the good work!! Mrs. Naz Nahid

akwingehus

Jul 7, 2011

I have been going to this dealership for my car to be serviced since I bought it four years ago. Mr Ali has always been very helpful, and pleasant during my visits. I'll not trust my car to any other dealership, and I am most comfortable when I am served by Mr Ali at the dealership, because I believe that he is at the top of his game at all times.Maureen A-Ngeh

aatabong

Jul 6, 2011

I get my car service here and I always go back to Nissan because of Ali! He is always on top of his game! I never go through long waits, he gets the job done and has a great personality. ALI your are SUPER!!!!

almckenzie

Jun 26, 2011

I came in for service, and it was so fast. I thought that I would have to wait a long time, but I didn't. Mr. Ali really took care of it quickly and with great service. Thanks!A. Tounkara

lagarto

Jun 24, 2011

This was the most amazing experience buying a new car, i received the best deal in the area for a Routan, -$6000 and 0% interest. The salesman, the manager and the finance guy, make everithing to this happen. I really appreciate what they do for me and my family. If i have to buy a VW or nissan, this is the first and the last dealer that i will go.Thanks again.

alanamscott

Jun 21, 2011

I have given this rating because Ali was very helpful. I felt as though he was going to do everything he could to make sure my car was safe to drive. He was able to get my car in the garage very quickly. I did not have to wait all day and the price was reasonable. I will definitely come back in the future for my car concerns.

mgormley7

Jun 15, 2011

Ali was very nice and informative during my visit to get my car serviced. He called to let me know when my car was ready and had it washed for me. Ali did his job with a smile and the best part was that he was genuine about doing it. I will definitely always go to Ali when i come to get my car serviced.

NITRA512

Jun 13, 2011

I went in for an oil change on June 9th and I had a great experience. When I walked in, it was as if I was the only person there; I was helped immediately. Every time I visit this location I get the best service. I haven't had any problems with the service I've received thus far. Great customer service. Sonnitra McIlwain

justinabrown

Jun 12, 2011

Mr. Ali is very pleasant and has great customer service skills. I have no clue when it comes to cars( own 2007 Nissan versa), he explains in great details what services I need during each visit. He is very friendly, always has a smile on his face. I used to go to Nissan of Annapolis and the first day I walked into College Park and met Mr. Basan, I was hooked, I have never gone back to Annapolis for servicing again. He is a great asset to your company. He truly cares about his customers. He is greatly appreciated.Justina Brown

Keisha613

Jun 12, 2011

Ali has been my contact at this dealership for over a year. His service is the best and keeps me coming back. He ensures his customers are well informed and their expectations are met(service time). Ali always exudes positive energy. He is truly an asset to DARCARS!!!Keisha Miller

plamey

Jun 6, 2011

Ali is the best service writer I have had the pleasure of working with,he is very professional,always smiling and he is always in a good mood.my car is always available at the estimated time given to me,I am very please .

jazzydoug

Jun 5, 2011

I was initially hesitant to go to a dealer for a routine oil change but was advised that it is best to do so for a fairly new car. As soon as I got there I was seen (no waiting) and Mr. Ali went out of his way to make sure that everything was taken care of and done in a timely manner. I was so impressed that I will continue to come for car maintenance rather than use my default mechanic.

kscott5

Jun 3, 2011

I have 2 VWs and Ali is my service advisor and has been for the past 2 years. I left another VW delaership when I found Ali to be a joy to work with. He keps me infomred on all my car's service needs and never attempts to add-on unnecessary services. He is very patient and reliant. He generally goes the extra mile whenever he can. LOVE HIM! :)

beauty24

Jun 2, 2011

Ali is very professional and friendly. I really never have to wait. He explains everything clearly to me and is very knowledgeable of his work and what he is doing. The dealership is very clean and neat. The other staff members are very professional and friendly and know their job. I love this dealership and wouldn't go anywhere else.

enayos

Jun 2, 2011

I have been going to this location for eight years now and I am continually impressed with the great service and professionalism. Ali Basma is excellent at his job and he makes the process seamless and easy. I am sincerely grateful for all the great work that you do and please keep it up. Thank you.S. Austin

MarkK123

Jun 2, 2011

Purchased a new Sportwagen from the other side of the US, and was completely surprised. It was an absolute pleasure dealing with DARCAR VW, and specifically Jenkins Dunbar. At no point did I feel that they were trying to take advantage of the cross-country situation, and gave everything that I asked for. For an added bonus they asked to pick me up from the airport - just awesome customer service. They have my highest recommendation.Thank you,Mark K.

geraldj

May 29, 2011

John Massaqwoi is the BEST(knows VW well), he has outstanding customer service, he is friendly, listens to what I want and tells it like it is. You will have no surprises or game playing when dealing with him. Some dearlership just try to sale you a car. John takes time to go over everything and you know what to expect before you go to finance, this is the 4th car I've purchase(from John)at this dealership. I refer all my friends and people that stop to look and admire all the cars I've brought over the years, I always tell them to go to Darcars (Collage Park)and ask for John Massaquwoi.Derric and Kenneth in(finance)took care of me (didn't have to sit all day. That can be a turn off when purchasing a car, and Max Loghmani was the icing on the cake, he made sure as a consumer I was please with everything. When you walk in this dealership you are treated as FAMILY not just a SALE. This is why I keep comming back. Good Customer service (Zack, Allie and Francis) to name a few, also the guys working in the garage area everyone is so friendly(how are you today Mrs.Jones). I will contuine to recommend Darcars to anyone I know in the market for a car (new or use). Keep up the good work, from a very satisfied consumer.Mrs. Geraldine Jones

mllssthomas

May 25, 2011

Each time I go to college park nissan to have my car serviced, Ali Always greet me with a pleasant smile and a hello. In all honesty I would rather deal with him evertime because he makes me feel like this is the best place for my car. College Park Nissan is the best.

CHERIE BURNS

May 24, 2011

MY VISIT IS ALWAYS A PLEASURE WITH THIS TEAM AND THE LEADER BEING ALI.THE SERVICE IS TO THE POINT AND THE KINDNESS IS AWESOME. IDONT HAVE A PROBLEM NOW WHEN IT IS TIME FOR A SERVICE VISIT..NO, NOT ANYMORE..KUDOS TO MR.BASMA AND VW. THANKS AGAIN..MR.FLUKE IS NOT TOO BAD EITHER.

xflav87

May 20, 2011

I was helped by Ali Basma who was very helpful and very friendly. He always informed me exactly of my car and always called when he said he would. He made me feel comfortable and it was very easy to work with him. The quality of work was good because I did had to take the car back imediately, but now the car is done and it's great.

csmiles02

May 17, 2011

Mr. Ali is very pleasant and has great customer service skills. I am a female who definitely does not know alot about cars and he makes sure he breaks everything down to me so that I can understand. I do not want to see anyone else in Darcars except Mr. Ali because I truly feels that he cares about his customers and wants to give them the best deal and service possible. He always has a smile on his face when I come to get work done on my car which makes me feel better about coming to get work done on my vehicle. I truly appreciate Mr. Ali and hopes he stays around for a long time.

fab8

May 17, 2011

Ali takes the time and care that a customer looks for in a service representative. His work is always A+ quality. I always ask to see him when I know my car is due for service...and he never disappoints. This Nissan dealership is lucky to have such a great worker!!

ultimaterenal

May 14, 2011

Because of consistent high quality customer service by Mr. Ali Basma I have been servicing my daughter's 2001 jetta and my wife's jetta TDI for approximately 6 years and Mr. Basma has always been courteous and helpful. There have been times when I had to deal with the Extended Warranty Ins. Co., and he has negotiated on my behalf to ensure that they cover all the relevant expenses. I have also observed him in his dealing with others, and he has consistently displayed a caring and helpful attitude to his clients. He is clearly an ASSET to your dealership!!

Misslee

May 12, 2011

Ali made my experience at this dealer great!!! He explains everything that I have to service and future services. My visits are always quick and easy. The wait time is extremely short, which works well with my busy schedule. The staff here is always nice! I recommend this dealer to all my friends!

elprez03

May 11, 2011

I have worked with both Kevin and Ali on my last two cars. My 2008 Nissan Altima and my 2011 Nissan Altima and every time I come in there with a concern or issue, I am given the upmost customer service. They take the time to listen and understand my problem. Both these guys are exceptional! They treat me as if I am a friend, not just a customer.

ouli

May 11, 2011

Every Three months I can't wait to take my car to Darcars for service.I always head to Ali Basma.He knows my car more than I do.I rely on him a 100% cause I don't know much about mechanic.He always take good care of my car and I always leave happy, knowing that all my present and future car problems have been solved .Ali delivers the best customer service !!!He patient,nice and always welcome me with a smile, as if I was someone special.I appreciate him very much.Keep up the good work Ali!!!!Oulimata Toure

cthomas1

May 10, 2011

I was given excellent service. Every step was explained to me, when I did not understand something it was patiently broken down so that I understood. They were courteous, patient, professional and thorough. I did not feel like I was being rushed or railroaded into making a purchase. They were very accomodating. They worked with me to give me what I wanted and I was able to stay within my means. I am very satisfied with my expereince with this dealership, the staff and my new car.

beskventera

May 8, 2011

We enjoyed our experience with DARCARS Nissan VW College Park and I would recommend this dealership to everyone. The staff, especially John and Jennifer were very helpful and friendly. John (sales manager) was very knowledgeable, professional, and I liked the fact that I never felt pushed when making a decision. They try really hard to please their customers so I appreciate their effort and willingness to take an extra mile to make us happy. And I can say I am 100% happy with my new VW Tiguan and with the price I paid for it. Darcars Nissan VW Coolege Park provided an excellent customer service and a friendly atmosphere and I am excited to go back there for the car service!

tdjones

May 7, 2011

It took a little longer than expected however the sales manager(John) was very accommodating, friendly, and sincere (all of which are very unique qualities for a salesman). I would definitely purchase another vehicle from Darcars in the near future. Their prices were a lot lower than their competition.

PurpleJuly

May 4, 2011

It was a pleasure working with Alli regarding my car issues. He was able to explain to me everything that was wrong but also explained how it could be resolved. No matter what the issue was he reassured me that it would be taking care of calming my fears. Thanks again Alli!

mkosiba

Apr 29, 2011

I could not have run into more friendlier gentlemen. They were so helpful and kind and willing to do whatever possible to make sure I was happy with their service. Thank you so much! I would recommend this dealership to anyone in the area. You will not receive better service anywhere else.

Irieska

Apr 26, 2011

I had been shopping for a new car for several weeks and had no luck finding what I wanted in my price range I wanted, until I went to visit Mr. Eddie Jorge at Darcars Nissan in College Park, MD. I had such a wonderful experience with Mr. Jorge!! He answered all my questions and took his time explaining the differences in cars and prices. I walked into the dealership expecting to buy a Nissan Sentra, but got such a great deal, I walked out with a Nissan Altima instead. If you are looking to buy a car, I would highly recommend Mr. Eddie Jorge; he will get you the best deal possible!! Car price was great, finance was great, sales person was wonderful, I could not ask for more. Thanks, Mr. Jorge at Darcars Nissan VW in College Park, MD.

MDStar

Apr 18, 2011

Hello,I came to the dealership looking to just see how much my car (09 fully loaded Altima) was currently worth in trade. Once getting into the dealer and speaking with Mr. Jorge, he quickly deduced that due to my previous credit issues, I was not in a deal that fit my current credit rating. He showed me the 2011 version of my car and I absolutely loved it. We then went to speak with the finance manager, Mr. Magruder, who explain to me in great detail what my options were. In using his knowledge of the banking and credit industry, he was able to see that my credit worthlyness had improved 10 fold and could get me in a better deal. In addition to the financial impact, Mr. Jorge and Mr. Magruder explain to me the option of leasing. A concept that I never thought of prior to. They were very thourough in thier explainations but never pushed my one way or the other. They genuiunly made me feel as though it was more about what was best for me, than making a sale. I ended up leasing and nowfeel so much better about my situation and I love my new car. Once my lease is up, I will absolutly return to the DARCARS in College Park to see Eddie and Derrick.Marcus Lucas

minnie0885

Apr 18, 2011

This being one of my first major purchase, I was very nervous about buying a new car but my sales consultant Mr. Eddie Jorge was able to walk me thru the whole process without any hiccups. He knew exactly what I was looking for just by answering all of my questions and concerns. He found the best car to meet all of my needs and I couldn't be happier. Eddie Jorge and Derric Magruder were both very patient and we managed to worked out a very exceptional payment plan that I could afford with the budget I had. I was able to come back and purchase the car with the same deal on the table. He always followed up with me even after I bought the car to make sure everything was fine and that I didn't have any issues. They are the very best and I would highly recommend anyone goingto buy a car from the Darcars Volkswagon Dealership in College Park, Md to see Mr. Eddie Jorge and Mr. Derric Magruder!

ebenjamin

Apr 16, 2011

I went to purchase my new 2011 Jetta at that location and i LOVED my experience. I have looked online and seen some of the reviews and went anyway, and BELIEVE ME..it's not true! Mr. Zweifel is the manager at that location and took care of me the entire time! He made sure i was pleased till i drove off the lot a few hours later. Derick Magruder was incredible, they will truly try to get the best rates!! Solomon was very helpful also he booked appointments for my new car and was in no hurry to get rid of me ( i was at the location later than usual). This location is slowly changing and improving, with some new employees i feel that people should give it a chance!!!!

hardin30

Mar 1, 2011

The salesman was very slow and knew little about the car, he seemed like we were keeping him from leaving. Negotiating a price took a long time for the salesman to go talk to his manager and come back and forth, definitely not no haggle pricing. It took hours of waiting before the finance guy even began our paperwork, but he seemed pretty good at his job. They said they would mail me my tags when they got them, as I live 60 miles from the dealership. I called numerous times and they never returned my calls. Max Logman was not helpful and rude about the situation; he said they don't mail tags and transferred me back to the receptionist desk, effectively hung up on me. I talked to Magruder who initially said they could mail the tags, he said he would overnight mail them, I havent received them. My temp tags expire today and I have no new tags. Very Poor customer service.

sbenavidesjr

Oct 29, 2010

called to see if part needed was in stock and was told it was in stock and there was plenty , came by the same day before closing to purchase part and was told they didn't have some of the parts requested, i told them it was ok i would just take what they had, then was told that the part i requested was not what they had instock, needless to say i was very frusterated and was told different and had to take off work.. there is no customer service to speak of and lack of communication among their employees..