Dean Arbour Ford Lincoln reviews

Gale Walsh

Dec 4, 2015

It was so nice having remote start installed at my ford dealer.They know my vehicle. I have had other vehicles done by other companies and they end up screwing my van up.I trust Dean Arbour. They even wash my vehicle!!!!!!!

Peter Creguer

Dec 1, 2015

When I walked in the door I was warmly greeted. The truck I was interested in was set aside and ready to go. I feel I got a fair deal and wonderful treatment from everyone. As I was leaving I felt my expectations were met and I am happy with the overall purchase. My truck has 500 miles on it now and its great.

Thomas Krzisnik

Dec 1, 2015

2015 Explorer, service was excellent as usual and staff was very helpful.

Edward Buresh

Nov 30, 2015

One phone call and we know that you will take care of the problem.

Stanley Ray

Nov 22, 2015

Took my F-150 in for routine oil change and tire rotation and inspection of rear end. Even though they were understaffed due to techs in training they squeezed me in and took care that I had a service loaner without having to jump through hoops. They just seem to surround you with concern for getting you and your vehicle back on the road.

JON

Nov 2, 2015

HAD MY VEHICLE IN FOR MANY SERVICE ISSUES! THEY ADDRESSED ALL OF MY CONCERNS AND SHOWED ME HOW THEY WOULD BE ABLE TO GET MY VEHICLE BACK ON THE ROAD IN AS LITTLE AS 1 DAY! GREAT PLACE TO RELAX AND WAIT FOR VEHICLE TO BE DONE! CLEAN COMFY AND PROFESSIONAL! GLAD I HAD MY WORK DONE AT DEAN ARBOUR IN ALPENA!!! I WILL BE BACK TO BUY MY NEW VEHICLE FROM ALPENA!

Kurt Pratel

Oct 29, 2015

EService staff helpfulEveryone helpful and knowledgeable

James

Oct 21, 2015

The dealer was willing to work with me on finding a vehicle. After not finding a vehicle I liked, I was not pressured into ordering a new one or pressured into taking a vehicle off of a lot that I did not care for. The dealer let me work at my own pace which was nice. No pressure was a relief. It actually made me to want to stick with this dealer. Nice Job.

William Kuchnicki

Oct 17, 2015

Was suprised when I got my bill I had coupon but was chared six dollars more.

Kathy Gray

Oct 12, 2015

My experience with the service dept. of Dean Arbour Ford in Alpena, Mi was excellent and exceptional. I resorted to contacting this dealership after trying for two weeks where I am currently living to get some help with my navigational system and they could not help me because of technology problems. As I was traveling I decided to try the dealership where I purchased my little 2013 Fiesta. They were right on the spot with the seat belt issue I needed rectified, did my regular servicing but then started to work on my sync services update that I was not able to achieve at home. They were absolutely tenacious in tracking down the info necessary to complete the upgrade. I have had nothing but positive experiences working with Dean Arbour Ford. They are always upbeat, courteous and efficient. Kudos to the Dean Arbour team.

Nevia Schultz

Sep 28, 2015

We have a 1013 Fusion. We had it in for a scheduled lube service. They also installed the new part(s) regarding a "recall". We have been very pleased the our Alpena Ford Dealership.

Timothy Wooster

Sep 27, 2015

Wife was going out of town for the week, took vehicle in on Friday for oil change and blower motor wasn't working. After doing the inspection, found some other things. Made arrangements following day to get them all fixed, mostly under warranty, and lent her a vehicle to use that day. Dean Arbour has been fantastic with us thru the years.

Kevan Rogers

Sep 25, 2015

Thank You!! Detail job was excellent. Thank You Again

Richard Dillinder

Sep 7, 2015

Purchased a 2015 F150. Beautiful vehicle. Vehicle was delivered clean and full of gas. Salesman went over all of the vehicle features. Finance manager was prompt and courteous. Explained all available options.

Jerry Kindt

Aug 24, 2015

Staff, kind courteous and efficient. Only waited for about 1 1/2 hrs for grease/oil change and to fix under body squeak. Thanks

Patricia Brighton

Aug 13, 2015

I purchased a used Mercury Grand Marquis on a Saturday and found the staff helpful in every way. The vehicle was very clean and in excellent shape and before making a 150 mile trip to see it, the salesman checked Carfax for me and answered all my questions.

MaryAnn Erickson

Aug 12, 2015

The service department was very helpful but they could not fix my edge transmission chugging. due to they couldn't get it to do it in the shop. I have asked them twice and both times they couldn't get it to do it. after I leave it does it.

Kristy Repke

Aug 12, 2015

Your staff was very accommodating. It took a couple days for a loaner car but everything else was great.

Robert Wesley

Jul 20, 2015

This my second Flex (previous 2010); the best vehicles I've ever owned. Too bad Ford doesn'tknow how good they are and provide more advertising.Dean Arbour is a great dealership and has always meet our needs and treated us well (the wife has a 2014 Escape and she loves it). Dave Reed was my salesman, found the Flex I wantedwith the options I wanted and had me in the driver's seat in two days. I got a great priceon both the new Flex and my trade-in.All my service work is done at Dean Arbour and couldn't ask for a better crew.

Neil Campau

Jul 20, 2015

We leased a 2015 Escape this time taking a step up. More room and comfort for we are traveling to Oregan in the fall. We love our Escape so far and will have to wait and see what the future brings.

Thomas Krzisnik

Jul 15, 2015

I was extremely glad that my sales person (Dave Reed) contacted me about the early bird specials and even saved me on my monthly payment. It was a proactive move.

Carl Goeke

Jul 14, 2015

good job as always, answered all my questions. all I have to say.

Elaine Smith

Jul 12, 2015

Staff was very courteous and helpful.........................................................

Colleen Klebs

Jul 5, 2015

I was visiting family and my throttle went out on my Ford Escape. Dean Arbour Ford was able to get me in that day so that I could drive back to Tennessee.

Shannon Studley

Jul 2, 2015

Staff was excellent! They made it easy and they gave us a great deal. I would recommend them to anyone.

David Zeller

Jun 24, 2015

Dropped of vehicle before working hours and Dave Reed from the sales dept had Jim Deim who had not punched yet give me a ride to work, this is above and beyond and greatly appreciated.

William Kuchnicki

Jun 24, 2015

Every thing was on a timley manner and done at the schudle time

Edna Sorensen

Jun 21, 2015

I had a bad experience with my vehicle and Ford had to take it back. Dean Arbour's staff couldn't have been more helpful and supportive. Throughout the long process, they kept me informed and assisted whenever possible. This is why I bought my new car from Dean Arbour. They have always made me feel I was important as a customer no matter what.

Michael Witter

Jun 5, 2015

Awesome customer service. The whole process of ford credit took a little long for my taste but the personalized service made up for it.

Robert Kirkwood

May 31, 2015

Always good service at Dean Arbor Ford in Alpena, MI.

Erica Chen

May 29, 2015

My service writer was so nice and kind. He explained everything and made sure my car was taken car of the best way possible.

Janice Wilson

May 22, 2015

The service went well. Scot is a great salesman.Larry was helpful with the ESP plan and both of our cars

Edward May

May 21, 2015

The "TLC" at Kentucky truck where it was built as well as when it arrived at Dean Arbour, made our 2015 Lincoln navigator an excellent vehicle. The attention given the vehicle as well as the wife and I at the dealership was more than expected. Our saleswoman, Barb Robertson spent some valuable time with the orientation of the Navigators operating system and the many options available for usage. Her caring, patience and expertise gave us a confidence to really use our new purchase. Our purchase and trade in experience handled by Kelly -Anne smith was effortless and professional with smiles and warm handshakes.A thanks to everyone for a pleasant atmosphere, caring attention and true professionalism.Ed & Chris May

Robin Miller

May 20, 2015

Only complaints, I have, are:1. No one bothered to explain the workings of the SYNC features.2. I have found, on-line, where there are two Field Service Actions (recalls) on this particular vehicle, and I am wondering why these issues were not addressed before delivery of vehicle.We had one issue (mysterious rattle) which was expertly diagnosed and repaired by Dean Arbor service department. We had another issue (trailer light electrical hook-up) which was not corrected (even though I had contacted our salesperson and was told that he would see about getting a replacement part that I could self-install. Instead, my son bought the needed part at an auto parts store and he made the repair.

Barbara Roberts

May 18, 2015

Professional,knowledgeable,and courteous customer oriented service.

Patricia Buck

May 16, 2015

I did not have an appointment but I took a chance I could be helped (dead battery) and they took me right in and replaced a battery. Great service.

Judy Reimann

May 15, 2015

I have a 2010 Ford Fusion and it would not start on Thursday morning, May 14th. I drove my husbands 2011 escape to town and stopped at the Ford garage in Alpena and told my story and said it was being towed in shortly. The service guy said we will look at it and see what the problem is. I had a meeting to go to right across the road from the garage so did my meeting came back and it was the battery which they replace and washed the car and I was good to go. I have always been happy with my service at Dean Arbour Ford.

Joan Chrzan

May 15, 2015

Everyone was pleasant and accommodating.We purchased this vehicle 2 years ago and everyone and everything wasexceptional.

Thomas Hilberg

May 8, 2015

My car was taken in on time and the work was completed 1 hour later when I returned!! It had also been washed!!

Charles Labadie

May 6, 2015

We leased a 2015 Ford Escape, and we're thrilled with the car and the lease details. Staffers have been patient, communicative, and very helpful! The transaction was quick and easy as a result.

Brian Clark

Apr 21, 2015

Timely and friendly service. The only place I take my Fords for service!

Jeanne Szymanski

Apr 15, 2015

Great Job! No Complaints. Suggested new tires and advised us that we need a new battery too. We appreciate it that they tested and checked out everything again.

Timothy Nunneley

Mar 31, 2015

very courteous, helpful and professional....................................................

Nancy Mckee-marshall

Mar 31, 2015

Came for an oil change. Everyone is always helpful and friendly.

Eric Gould

Mar 17, 2015

The service was on time, friendly and as always, done right the first time.

Edna Lebarre

Mar 13, 2015

Eric in service is very professional and always gives us good service. We have no complaints and continue to have Dean Arbor Ford in Alpena do our service for us. My Ford Escape is easy to drive and handle, gives us pretty good gas mileage and is comfortable to ride in on our trips.

Catherine Swan

Mar 11, 2015

I was greeted promptly, job was explained and they got right on it.

William Kortman

Mar 4, 2015

purchased a 2015 ford escape. the sevie and staff was extremely helpful. We have been dealing with dean arbour of Alpena for a number of years and wouldn't think of going and other place to purchase my vehicles.

Dave Ahrens

Feb 27, 2015

The staff is friendly and helpful. The experience was painless.

Charlyn Schultz

Feb 15, 2015

The service tech was so informative and answered every question with a valid and understandable answer. Smart people like that are very reassuring about all of those strange noises a motor could make.

Robert Wesley

Feb 12, 2015

Always get great service from Dean Arbour and will continue to have our vehiclesserviced there

Ryan Herrick

Feb 10, 2015

I traded in my 2012 Dodge Ram and am now leasing a 2015 Ford Taurus SHO. The service was excellent with the staff always greeting me with a smile as I entered the dealership. I thought my options were very limited and that it might not be possible for me to get back into a SHO once again. However, everyone was willing to work for/with me in getting what I wanted and made it happen. Not once was I told that something would be impossible nor did someone ever say they CAN'T do something for me.

Sharlene Kennedy

Feb 10, 2015

Ford Taurus XL. Service was very good. Staff courteous and friendly.

Nicholas

Feb 6, 2015

2013 Ford Taurus service great staff great nice people.

Judy Reimann

Feb 3, 2015

I had my 2010 Fusion's oil changed. Nothing really to report. Everyone was friendly and I always love when the car comes out washed. thank you for that extra service.

Ann Bruski

Jan 28, 2015

I had an oil change with the works. I was well satisfied as the service department got me in quickly as I was on my lunch break. My car was all clean and looking good.

Gary Wodowski

Jan 15, 2015

the manager at the alpena branch Larry Studley is on best i've ever met thank for everything

Harry Andreasen

Jan 14, 2015

20,000 miles service was great - I appreciate your efforts!

RbccG

Jan 10, 2015

They had the best customer service! They went above and beyond any service department I have encountered within Ford!

Edward Buresh

Jan 9, 2015

We were so pleased with Larry,Dave and George. They made sure that everything was taken care of. We will certainly be a return customer.

Agnes Ferguson

Jan 7, 2015

My second Ford Edge, all wheel drive, is very nice and reliable. The staff, service and sales, are wonderful at Dean Arbour, Alpena. I couldn't ask to be treated any nicer.

Beverly Huard

Jan 1, 2015

Dean Arbor Ford in Alpena,MI is the best dealership in which to deal. The sales staff was so helpful and efficient when I purchased my Lincoln MKX. They really did "steer" me in the right direction in my purchase. Most importantly, I rely on the service department to oversee the maintenance of the vehicle. What excellent service I receive! They either pick up my car and quickly return it or offer me a loner so I'm never inconvenienced. The service manager and his staff are always polite, efficient and knowledgeable and I always feel comfortable following their advice. They keep my car running perfectly and we are so fortunate to have Dean Arbor Ford. I highly recommend this dealership to anyone seeking excellent customer service!.

Joseph Gentry

Dec 30, 2014

This is my second purchase from Dave Reed. He understands my needs - delivered outstanding service and I was in and out of the dealership with a new vehicle in a minimum of time. Dave is the primary reason I return to Dean Arbor. He's an outstanding member of the Dean Arbor team. I get the same treatment from the service group when I bring in my vehicle for regular maintenance.

Dennis Rau

Dec 24, 2014

quick service, good coffee, pleasant waiting room and staff. thank you for having my truck washed !

Jory Sharp

Dec 22, 2014

As far as I am concerned Harry Guthrie is a great person to deal with. Mr. Guthrie goes above and beyond to make deals happen.

Kathryn Hutton

Dec 20, 2014

Service was completed as expected in a timely manner.

Richard Brown

Dec 8, 2014

EXCELLENT SERVICE!! would have liked to have a SUV, for a loaner instead of a small car---other wise great service...the guys in service dept are really good people working for your dealership!!

Robert Sevon

Dec 5, 2014

Had the Oil Changed. THe staff was very Courteous and friendly.

Rolland Lynch

Dec 3, 2014

I really like the service at Dean Arbor ford and friendliness there

Mark Thibault

Dec 2, 2014

They got me in right on time! It didn't take long at all.

Carol Otto

Dec 1, 2014

We had our Lincoln serviced at Dean Arbor Ford in Alpena, Mi. We were very satisfied with the service and the very nice staff.

Ann Stachler

Dec 1, 2014

Everyone is always helpful,courteous and efficient.

annoyed

Apr 24, 2014

Go to another dealer! Awful customer service. I wish we hadn't done business with this place

Gary Wodowski

Apr 3, 2013

I have been dealing with Dean Arbor Ford since I moved here from the Detroit area . I would like to say this has been the best experience I 've had in the 45 years doing business with Ford's. The sales people are always ready to help and serve with a friendly attitude, and they are quick and properly trained and guided. I would also like to say to you Larry that you are the best Manager in the business. You always find time to help your sales people ,and you are quick to defuse any problems that may arise and always find time to talk to the customers . Thank you Gary Wodowski