DeMontrond Hyundai reviews

jayvige

Aug 31, 2016

Buying the Santa Fe was painless as can be. Both Chase and Adrian were helpful and professional. Car was Delivered full of fuel, clean and ready for our first family road trip to Florida. Could not be happier to add the third Hyundai to my driveway!

Randy1010

Aug 24, 2016

It was great to be greeted by positive employees. I read while my service was taking place and they washed my car too. I was there slightly over an hour. Everyone was professional!

jmargaretmabry

Aug 2, 2016

I have purchased 4 automobiles from them and will probably buy the next auto from them. No pressure sales is the best! No long wait for finance. Adrian is great!

burroughstj

Jul 22, 2016

Called ahead for appointment to transition to return and get new lease vehicle. Process was much easier than previous. Both salesman and financial were open and easy to work with.

James Bowles

Jul 19, 2016

I just got out of the hospital yesterday at 5. Went to get my prescriptions last night and when I came out...my 2013 Elantra wouldn't start. Got roadside assistance and got it started and got hom. Got up early this morning and used Hyundai Roadside...excellent service.....and drove out to DeMondtrond to get it fixed because of the promise of a free loaner. Well the free loaner is like a lot of bad dealers say free loaners and only have a couple of loaners....so I was told that they had 15 waiting for a loaner....sad. then they left my car running and nothing to fix it...I got it started at 8:30...got to DeMontrond at 8:45...and left at 9:15 and took it elsewhere...had a new battery and was on the road by 10. Yes...they are lousy.I also had a bad experience trying to buy my wife a Santa Fe. Not a good price and didn't want me to take it to her to see...I ended up with an Explorer and paid quite a bit less and they drove over the Galveston Causeway three times...once for her to see the color, a second time to test drive and then back with the papers to sign. She never had to leave the house...and I got a car and a dealer that SAYS they if they don't have a loaner they will make a car a loaner. so NO I am not going to ever buy from any DeMondtrond dealer again.

LoriGayle29

Jul 19, 2016

I cannot tell people how wonderful the service department is here. There is not a single person here whom doesn't make the experience AWSOME! I did not buy my car here but I will the next one I buy.

nolleyarnold

Jul 13, 2016

I cannot say enough about my entire shopping experience! ...and I look forward to all future contact needs with Demontrond!! From the moment I walked into the dealership and spoke with Chase, I felt that I was visiting a dear friend.

bscheumack

Jun 29, 2016

We have driven a Hyundai for years and I have always wanted santa fe sport when we walked in the show floor I spotted the one I wanted . Mallory Mathews helped us and made us feel so welcomed and very comfortable . she really knows all about the Hyundais . I will diffenenly tell all my friends and family to go to DeMontrond for your new car we love you all.......

randallmack

Jun 25, 2016

My experience in purchasing a vehicle from Demontrond Hyundai was excellent. Christian Kopeck was professional, knowledgeable, and courteous. He responded to all my phone calls and emails promptly and answered all my questions to my satisfaction. There was no deceit or run-arounds, this was the perfect professional experience I expect from a sales rep and dealership.

dimpels_h

Jun 20, 2016

I went in for a simple oil change, but I left with a Complete Care multi-point inspection. It was not what I expected but they checked everything and took care of what needed attention. The service advisor was David and he was very polite with taking care of my transaction.

bearkatgrad98

Jun 18, 2016

I don't wish to say anything else. If you are are asking people to take a survey, you should allow them to push the buttons they want to push and not have to fill in a box with a minimum requirement.

lynnemccarthytx

Jun 18, 2016

Both my husband Rob and I were particularly pleased with our experience at DeMontrond Hyundai. Mr. Breaux was friendly, enthusiastic, and informed. He offered us test drives and answered all questions both competently and thoroughly. Mr. Breaux and Mr. Fontenot made the purchase of our new Santa Fe easy and enjoyable. I have already recommended the dealership and these 2 gentlemen to several friends; I will continue to recommend them in the future. Thank you. \(*o*)/

trhowlet

Jun 18, 2016

William is an amazing salesman. Very professional, not at all pushy or aggressive. He's the main reason we bought the Hyundai. His knowledge and warm personality made this car buying a breeze. Chris, Adrian and Shannon were also amazing to deal with. Stop by and see them, you won't be disappointed!!

melodymelody7272

Jun 16, 2016

Super easy but which was nice. I just wish my car was washed prior to them handing it to us. Otherwise, I love my Santa Fe sport and had a great experience with Demontrond.

Memgomez

Jun 15, 2016

Had a great experience trading in my gently used car for an suv! Everyone was friendly and explained things in an easy way for me to understand. Look forward to going back to this dealership :)

gmajudy57

Jun 14, 2016

We had a very pleasant experience in purchasing our new vehicle. We were a little apprehensive about buying a vehicle prior to our visit. Our salesmen were very accommodating and comforting. Would recommend them to others.

jefel84

Jun 9, 2016

Our third vehicle purchase from Christian and as always a very pleasurable experience. This young man is the epitome of knowledge and professionalism. Will return for ourselves and family again and again

maryphil

Jun 4, 2016

There was not that many vehicles in inventory that I was interested in, however I did purchase the one that they did have, did have a pleasant shopping experience.

jackal

May 13, 2016

First trip to the service department was great. First oil change and a free car wash...I will definately be returning to Demontrond for future service needs

scmckee5

May 9, 2016

These are the words that come to my mind when I think about my recent auto purchase. These guys are simply the best people to work with. No BS-come in, find the car you want, and they instantly have a deal ready for you. Not once was I asked or charged for anything I didn't want. No BS "Hyundai Care Package," or "Ron Carter Package" here. And as an added bonus, they offer a lifetime powertrain warranty that only asks you to do the recommended maintenance! (Even if you DON'T do it at the dealer!!) Bottom line, give them a chance to earn your business. I promise you won't regret it.

manikoshy

May 3, 2016

Had a nice experience. Chase the sales person was very friendly and knowledgeable. They did not disrespect, harass me and give false promises unlike a lot of other Hyundai dealerships. They were up front about their deals and prices.

Thunter

Apr 30, 2016

The DeMontrond staff continues to give its customers the kind of service neededfor their vehicle.Thanks for the courteous and quality service rendered to me recentlyfor my Hyundai.Tom Hunter

S.Johnston

Apr 28, 2016

The overall staff with DeMontrond was great but there was someone who stood heads above all other car salesmen that I have ever dealt with in 68 years of buying cars.....that was the salesman, Christopher Kopeck.........I told Chris what my budget was, he showed to me the 2 cars within my budget. Adrian worked up the figures and they appraised my car in less than 30 minutes. I called them back the next day, went to sign which took about another 30 minutes and came home with my new car. Adrian did an outstanding job in securing financing for me . Christopher was professional, courteous and a 'no hype' guy which I really appreciated. I was looking for an Accent but Chris showed me the Elantra GT which I am happier with............he is a tremendous asset to the team at DeMontrond and I had to give him a big hug when I left.....................

norman.rondeau

Apr 25, 2016

This was a great experience. Relaxed and friendly. Other dealers could learn from these guys. They make you feel like a welcome guest and do not put pressure on you to buy.

Ila

Apr 15, 2016

I was looking for a white Hyundai Genesis and spoke with Chris Graves at the dealership. We probably emailed back and forth for 2-3 weeks, but I never felt like he was pressuring me! Normally, I do not like visiting the dealerships for that very reason. This was by far the easiest purchase I have ever made. I drove almost 400 miles to get there, and they had the car and the paperwork all ready for me!! Adrien did my paperwork and answered all of our questions! I give both of them 5 stars!!

Larry V Smith

Apr 11, 2016

Chase and the entire Hyundai sales team did a great job in assisting me with my new car purchase. It was to see these dedicated professionals working as a team with their knowledge, helpfulness and courtesy. Chase and Christian displayed great dedication, perseverance, and hard work.Shannon was very helpful and supportive as we completed the process.Adrian did an outstanding job in researching and presenting various options for financing the vehicle.Kudos to this highly professional and courteous team ,from Sales to Finance for all of their assistance in a major decision of purchasing a new vehicle.I would highly recommend this team to anyone seeking to purchase a vehicle.

jyabbo

Apr 8, 2016

Buying this car was an easy experience. Shannon Cox was most helpful, professional, and very nice to deal with. I have been buying cars for many years and this was the best experience I have had.

tiger

Apr 7, 2016

Got the car I wanted at a fair price and in a reasonable amount of time. Staff was helpful and knowledgeable. Overall experience with the dealership was excellent.

shaun0410

Apr 6, 2016

The sales department was great the finance was good to. They were able to help me with all my car buying need it was truly the ve experience I ever had.

larryh2015

Apr 5, 2016

Traded a sports car to meet the needs of a growing family and bought a Genesis. Chase and Amy were again easy to work with as this is my third purchase from them. Was disappointed in the trade value given but outside of that all was good.

woody2196

Mar 31, 2016

Quick and easy process to purchase a car. Did not push a sale let the customer be in control. Dealership is nice and customer friendly. Happy customer and I will return.

CBurris

Mar 27, 2016

This is a great dealership to work with. Chris Graves was amazing helping to find a car within our budget. Highly recommend them for your next car purchase. The warranty forever is a great deal.

kutiecassee

Mar 25, 2016

Christian Kopeck was great. He knew exactly what we were looking for. he knew the car showed us were everything was. has a wonderful personality . I will definitely recommend everyone here because of my experience with him

Christy

Mar 24, 2016

I traded in 2 used cars and bought 3 others (2 new, 1 certified pre-owned). Good deals. Good service in sales, finance, and service.

tbock91

Mar 23, 2016

My experience was great. The staff were so nice to work with. Chris Graves was very helpful in the set up of my vehicle. I would definitely buy from Demontrond again.

jggenius

Mar 21, 2016

I have bought quite a few cars over the years and this was my first at this dealership but our fourth Demontrond purchase. I will definitely use this dealer in the future for both new car shopping and the service on my new Genesis Coupe.

babs52

Mar 18, 2016

30,000 mile check-up. The service was excellent! I was in and out in no time. Thanks David Hunter for everything!! Will continue to visit DeMontrand even though it is 20 miles away.

mkgenecoupe

Mar 18, 2016

If you're in the market for a great car and experience, it's worth visiting Demontrond Hyundai. My wife and I have purchased two cars in less than four months from Demontrond Hyundai and will always recommend this dealership to friends and family. Easiest car buying experience-in and out. Shannon is great and will take care of you. Give her a call and you will not be disappointed. Thanks again Shannon!

sandi15

Mar 18, 2016

This is my 3rd service call at DeMontrond Hyundai and as usual, the service was excellent; notonly was my service completed, a recall issue was installed. Everyone at the customer service deskwas professional and pleasant to deal with.

drcomagee

Mar 17, 2016

"Salesman was helpful along with others on staff. Tried to find car I wanted. No real pressure. Friendly and honest. Offered other options from which to choose. Appreciated the "" no pressure"" attitude."

clsras2009

Mar 16, 2016

My husband and I will be in the market to buy in the next several months. I've been researching different crossovers obsessively. I decided to go ahead and test drive the Hyundai Tucson Limited with the ultimate package. Now let me tell you my husband despises dealerships because of experiences we've had in the past. Needless to say I talked him into going with me. Chris and Shannon were outstanding, phenomenal, superb!! This is not your typical twisted dealership! They truly care. I know that's hard to believe, but if you don't believe me check it for yourself. My husband was mind blown needless to say. Chris and Shannon respected the fact that we were not buying yet and there was no pressure. We WILL be back!!!

RJFriendswood

Mar 12, 2016

Thanks to DeMontrond Hyundai and especially Chris Graves for a great experience in purchasing a 2015 Sonata Sport 2.0T. I would highly recommend this dealership to anyone who is looking to purchase a car and not have to go through the gimmicks used by others. These folks are pleasant to work with and very professional. I did not think the process was stressful and I felt like I had time to totally consider what I wanted. Chris was willing to go on numerous test drives with different vehicles. When I made the final decision, he facilitated the final paperwork so things went very smoothly. He has also been supportive since purchasing the car. If you are looking for a great experience when buying a car, I would recommend DeMontrond Hyundai without reservation.

s

Mar 7, 2016

Pleased with new Genesis, delivery issues handles by Sales & Service. Genesis recalled the tires the day I made my purchase and Sales came to pick up the car and drop off a loaner to make the switch.

Shak

Mar 4, 2016

I am a repeat purchaser from Demontrond. For the best experience in purchasing a new or used vehicle shop Demontrond. There is bait and switch, or pressure sales. the finance department will find you the best financing available for your situation .

Grossbunch

Feb 28, 2016

Chris Graves is very nice to deal with and customer oriented. He doesn't push you into anything, gives you space to decide what you want and will go out of his way to try to get you what you want., It didn't matter how many times we came in, he was always helpful. The dealership is very clean and others working there are pleasant! Overall, we were very satisfied we stopped in! And are already planning to buy our next car there in a few months.

Thomas Jay

Feb 22, 2016

Appointment made online. Paperwork was ready when I arrived for recommended 35000 service. A problem with the front bumper (owner caused) was pointed out and I asked if it could be fixed. They said they would look into it. Very quickly they told me they would try but it might not work. When my car was ready, it looked new (thanks for the wash) and the bumper was looking good. And to top it off, there was no charge for fixing the bumper. While waiting, I even had the opportunity to discuss my potential purchase of a 2017 in 8 months. Great place, even if it takes me 45 minutes to get there.

LAURAM63

Feb 21, 2016

Shannon was very patient with me as I went through my decision making process. She and Chris both provided very good customer service.Some scratches that I would not have noticed that happened after I paid for the vehicle (but left there for a leather upgrade) were pointed out to me by Chris and being repaired this week. I may have overlooked them.

BJESMEN

Feb 20, 2016

Excellent experience. Everybody was friendly and professional. Pricing was honest and straight foward. No hassle!!!! I will definitely recommend Demontrond to family and friends. Thanks!!!

TERESAPEACE_70

Feb 20, 2016

Great experience, as this is our fourth Hyundai from this dealership! Amy and Michele both recongonized us as returning customers! Shannon was very helpful and a great sales person!!! She made sure all my expectations were met on my new Tucson!

DHAVALDEEPA

Feb 18, 2016

Simple, straightforward and honest. Best experience buying a car so far. Already recommending to friends and family. Will be back soon. Thanks DE Montrond. Robbie in the service side is very helpful and knowledgeable

carguy.sailorjoe

Feb 16, 2016

Visit. Was as usual outstanding as it has been in the past.I was treated friendlyAnd speedly and would highly recommend the service.to e veryone,

JIRAKJANET

Feb 13, 2016

We are loyal Hyundai owners because of the excellence we always receive either purchasing, servicing or having to deal with the problem we faced this time, which was a recall on our 2012 Sonata that ultimately resulted in engine failure when the service technician took our vehicle for a test drive after repairing what they thought was the problem. DeMontrond and the DeMontrond staff were professional, sympathetic to our situation and worked diligently to make sure our needs were met and we were made whole.

jackal

Feb 12, 2016

I was very impressed with Chris Graves and his knowledge of the Hyundai product line, as well as his technical knowledge my car that i was purchasing. He was able to answer all of my questions and left me confident when I walked out with my new vehicle.

LSUGRAD22

Feb 4, 2016

great customer service! I will definitely be a returning customer. The staff listened to my needs and didn't try to sell something I didn't ask for. We had such a wonderful experience that my husband is looking at getting his next vehicle there as well.

SLWEST90

Jan 29, 2016

When starting out looking for a new car the Hyundai Veloster was the very first car I chose, but seeing the amount of them on the road deterred me from getting one. Circumstances that came around months later lead me to come into DeMontrond to give one a shot after seeing prices of other vehicles I had chosen. The Hyundai Veloster Turbo was the best car I had test driven and still the best car I've ever drove so far. The dealership is very nice and the staff is excellent and friendly. Currently trying to get my partner to look into a new car and choose Hyundai as their make after we experienced the performance and features on my Veloster Turbo. I am looking forward to my service/maintenance at DeMontrond and getting back in touch with their sales staff soon for possibly another Hyundai purchase.

BECKY.HERRSCHER

Jan 25, 2016

Went in just to "shop" cars and ended up leaving with the exact car we needed. No pressure sales and all of our questions were answered!

JESSICA_GARCIA2014

Jan 25, 2016

This dealership has the best customer service of any dealer I have ever been to. We were welcomed and treated professionally as well as casually. I am a first time buyer and they made the process so easy for me so I had nothing to stress about. I'm definitely returning to buy another car and I recommend this dealership to anyone.

sonaka1030

Jan 22, 2016

Went in there just to look - walked out with an awesome 2015 Santa Fe... So happy!!! And Christian is so kind and caring about his customers!! I couldn't be happier!! I would definitely recommend DeMontrond Hyundai and Christian Kopeck!!

koufer

Jan 19, 2016

Got me the deal I needed at the price I wanted with no games at all! I will definitely return to do business in the future.

carguy84

Jan 12, 2016

My experience with this dealership was very good ad could not have been more impressed. Our salesman, Christian, was very knowledgeable and courteous to my father and I as we discussed a car we found via the dealership website. Christian was not pushy nor was he rude either. He treated us with respect, dignity, and integrity which is what EVERY salesperson should model their behavior after. Thank you for making my car buying experience a smooth one.

msmmlee

Jan 12, 2016

My salesman, Chase Breaux, contacted me after I put my email address into a car shopping site. He kept in contact with me although I was looking at other dealerships. I'm glad he did because he had the vehicle I ended up buying. Chase and the DeMontrond team treated me very fairly and I'm very happy with my 2013 Santa Fe.

DIMSMITH

Jan 8, 2016

Would always buy there in the future. No hassels. Would never go back to Ron Carter and will always stay with Demontrond Hyundai. I have bought a lot of cars before so I know the difference in being hasseled and Demontrond does not do this.

SHARI2129

Jan 8, 2016

Over all it was a great experience from staff and managers. Love my car and will be back in the future and sending family and friends.

JOEYBEAR1

Jan 7, 2016

I chose demontrond because my in laws had purchased from them a week before. The warranty information seemed to be to good to be true but when I arrived I had already done my research on the Santa Fe. Had made my decision to purchase either Santa Fe or Sorrento and had I not made the deal I would have still purchased at demontrond . Financing was easy with Amy and she did her best to meet my requirements. Since purchasing I have had the chance to compare Hyundai and Kia and other than grill and lighting the Hyundai is actually more roomy on the inside. I have been Kia owner with many models since 1997 but I think I have found a new home. Thanks again.

MYOMJILL

Jan 7, 2016

I drove out with a new car 2 hours/ 30 minutes of walking into the dealership. DeMontrond sales person, Shannon made this experience so relaxed.

BELLPARK

Jan 5, 2016

Pleasant dealing experience. Felt like a win/win situation for everyone. No pressure, very informative, fair and professionally treated. Would gladly recommend this dealership and sales personnel to my friends and family.

MACKIEPARNELL08

Jan 5, 2016

Great people, did everything they could to help me leave with the vehicle I wanted, I found a scratch on the car the next day, and the service center took care of it with no questions

MANDYRODRIGUEZ

Jan 5, 2016

They treat you with great respect and are very professional. They were willing to look out for what we really needed. And Chase, who helped us, was awesome!!!

THOMASFGEIGERII

Jan 1, 2016

Great dealership, amazing sales team, great location, made sure I didn't have any questions left by the time I drove off the lot and I would highly recommend them!

CMBRADFORD77511

Dec 13, 2015

Great Dealership. Everyone is knowledgable and willing to help explain all the features and options of the automobiles available!!! I will return for any future needs.

SUPERSTAMPER7

Dec 8, 2015

I love Demontrond and Tony and Amy. They have helped me on several occasions. I am always very happy and satisfied with my service. I will return for my service and if I ever need another vehicle.

MTRENIER

Nov 30, 2015

We came to this lot after shopping at no less than 5 other lots. I narrowed our search down to 3 brands, and Demontrond had 2 out of 3 in one place, so it was really convenient. Andy was great, not pushy, not swaying in any one direction. He only suggested or recommended as we gave him feedback on the vehicles. Working with Amy was absolutely great. She worked with us a bit on pricing and was genuinely friendly in the process.

r.martinez

Nov 28, 2015

We went for our appointment with Addam Cano and he was very helpful and knowledgeable, he made us feel like family. We purchased our Hyundai Veloster for my son and we recommend Addam to all our friends and family. Thanks again Addam!

leslie47

Nov 15, 2015

I made an appointment with Christian Kopeck. He was ready for me when I arrived. I went in prepared to spend at least my entire day trying to purchase a vehicle but Christian was very helpful and knowledgeable about what I was looking for so my car shopping day didn't last all day. I would recommend him to anyone who wants to purchase a car. The finaning department did an excellent job as well. My next vehicle will be bought at Demontrond Hyundai.Thank You.

Part-time Retiree

Nov 14, 2015

I purchased my Hyundai Santa Fe Sport in June 2015. I have received excellent service each time I have visited the Service Center. Thanks again.

LONMACKAY

Nov 12, 2015

I spent a day searching up and down the Gulf Freeway looking for a car that would meet my needs. De Montrond stood head and shoulders above all the other dealerships I interacted with. Their products are beautiful and unique in a sea of look-alike automobiles. The sales staff also impressed me beyond any of the other dealerships along the Gulf Freeway. Shannon Cox was super competent in her product knowledge, and in finding the exact car that I was looking for. So often we have to put up with inferior customer experiences because the point of contact person has no real interest in finding your solution and no concept of what "customer focus" means. Get ready to be amazed by the lever of personal attention you will receive and the experience of a sales staff that really listens to analyze the best solution tailored to you. I will definitely go back to De Montrond for our next car. After buying my dream car from these folks I can say without reservation that they have made another customer for life.

RICHARD.BRANHAM

Nov 10, 2015

Best place we've ever dealt with to buy a car! Thank you for the deal we received & we will most certainly some day but another vehicle here!

LAWJDE

Nov 4, 2015

Everyone was very helpful, they bend over backwards to make this a goo experience. I think they went above and beyond. No one tried to get me to buy something I did not want. Chase was showing me cars in the rain the day I went in. I was looking for a used car but I decided to get a new one; I was not pushed into this.

BMVTECH90

Nov 2, 2015

Life long customer here! I needed a family car and wanted the urban sunset 2.0 Sonata.I spoke with Christian Kopeck about what i wanted and what price needed to be and the delivered. The atmosphere in this dealership is amazing!

tyr6132000

Oct 30, 2015

Contacted the dealership, came in, everyone was great, we laughed, talked, and went over numbers, 2 days later i had the vehicle i wanted!!! Everyone from the time I entered the dealership were friendly, which made me feel comfortable. Paperwork was easy, fast, and complete. Drove off happy.

LKAYCARBONE

Oct 14, 2015

Salesman was exceptionally helpful. The dealershipWas a pleasure to do business with, very forthright In terms and excided my expections. I will refer my friends to the salesman who helped me and to this dealership.

Mary

Oct 12, 2015

After searching for a Veloster and having no (and very bad) luck/service at other dealerships, Christian Kopeck found one for me in Tennessee. No hassles, no pressure-they had it shipped to me within days. I will never go anywhere else when buying a vehicle. In fact, this is my third purchase from Demontrond.

GWOLDTVEDT

Oct 11, 2015

Dave Froistad and the DeMontrond team work hard to find the car we wanted and the price we wanted. They found the car 250 miles outside of Houston. We were not pressure to buy additional services or products. I had a bad experience with different Hyundai dealership last year. After that bad experience, I thought I would never buy a Hyundai car. However, this year, Demontrond Hyundai dealership won us over.

sandi15

Oct 11, 2015

I've had my 2015 Hyundai Sonata in for several services calls and; each time the staffhas been most pleasant and nice. Also, management has always been helpful when I hadquestions or concerns. Everyone I dealt with has been very professional.and I definitely willl buy another car at this dealership..

JOKER91710

Oct 3, 2015

I arrive at the dealership and had a great encounter everything was good I would by another car from there again and will send people there to buy one to it was a great place to buy and great people there

Mikeingalveston

Sep 21, 2015

Boyd and DeMontrond staff were just fantastic. They helped me buy my Sonata hybrid. I am in love with this car. I'll never go anywhere else to buy a car!!!

Kersten

Sep 18, 2015

We are so happy that we chose to look for our new vehicle at DeMontrond Hyundai. Boyd, Dustin, Wayne and the rest were awesome, helped us out so much without being pushy. They took their time explaining everything, all the while being considerate of what we were looking for. We have made new friends, and a dealership that we can trust. Not to mention that we are very pleased with our purchase. Thank you.

SherriP

Aug 29, 2015

I just bought my 2015 Hyundai Genesis Coupe a few days ago! I was very pleased with the service I received from Chase and Dustin! They didn't have the exact car I needed ( automatic vs standard) and so they brought one in within 2 hours!! I didn't feel like I was being taking advantage of as I have in the past with some other local dealerships! II would definitely recommend Demontrond to my friends and family!

Patty

Aug 26, 2015

The service and collision department here are a joke. My Equus was sent here for repair and it took over 2 months to complete, all the while I had to chase them around to get answers about the status of my car. Alton refused to return my calls and was extremely rude when we had to pop in unexpectedly to see what was going on. I can't believe he called himself a manager. Week after week went by with no communication. Our first inspection of the "finished" car was a disgrace with scratches on my new bumper and a very poor paint job. Alton could really care less about our displeasure with the vehicle, explaining to us that if we had a problem we'd have to take it up with someone else. We're patient people and can work with those who work with us but the poor attitudes on top of the poor work ensured that we will never return here nor recommend this dealership to anyone. After being transferred to collision, Joan was a little easier to get ahold of and much better to work with than Alton but she still didn't keep me in the loop unless I called her myself. This repair job took entirely too long and no apology or valid excuse was ever offered. What a shame!

Barb351

Aug 23, 2015

I have always dreaded buying a car. But when my car was totaled, I really had no choice. Christian was recommended highly by my son and daughter-in-law who had both bought their cars from him so I went to see him. He listened to all the things I wanted in a car, making sure those things were met. Then, there was my "want". I wanted it to be red! Guess what? I left the dealership with a 2016 RED Elantra that is perfect for me. Thanks,Christian.

CEEDICKRUN

Aug 17, 2015

This was my third purchase from a Demontrond Dealer, they have earned first crack at my business anytime I am in the market for a new vehicle.

ezapata

Aug 17, 2015

I just bought my first car with Andy and it was fast and easy he asked me for a basic idea of what I was looking for and took it from there finding the perfect car for me right away. He showed me a few on the computer then we narrowed it down to one to look at and was very knowledgeable and answered my questions to my satisfaction we were in and out in little more than time than it took to do all the paperwork and get it all set up. Andy was so helpful within two days id given the card he handed to me to a friend that is looking for a car and stressed the easy and comfort level I had with him

Jeff

Aug 17, 2015

Chase and Christian did a great job with no pressure on sale. Got the car i wanted at a good price. All the sales, financing and manager were very nice and a pleasure to work with. The guy I'n the service area needs to change his attitude. Tried asking him questions about service and if this new car had a timing belt or a chain and he could not answer the question and acted like i was bothering him. Hope it's not that way when i need service.

ITDECKER

Aug 15, 2015

If you are looking for a new car, go see Chase at De Montrond Hyundai. I promise, you will not be disappointed. The warranty offered can't be beat.

TFIANO

Aug 12, 2015

It was a lot less painful than I anticipated. Having bought and traded many cars over the years, I have learned to despise the process. This time it was much more pleasant. I was there quite a bit longer than I anticipated, but I initially was only going to look. I did not intend to buy that day. As it turned out, I ended up buying and had to wait for that process to complete. Not a big deal. I was still there for less than time than I would have thought for the actual buying process.

SAMFERRELL

Aug 7, 2015

excellent dealership, this is the second vehicle I have purchased from them. Highly recommend. No pressure, excellent value knowledgable staff. Simply a great car buying experience.

VKLAKETRAVIS82

Aug 6, 2015

Demontrond Hyundai made our car purchase experience enjoyable rather than stressful. We plan to go to Demontrond Hyundai first and seeing Christian Kopeck when purchasing another vehicle. Demontrond will sell you the car that YOU want, at a very competitive price and make the whole experience pleasant.

SAMMYE.GARCIA

Jul 15, 2015

Outstanding would be the word. Excellent, another. Everyone was so nice and respectful and knowledgeable. I felt like I was being helped, not pressured in any way. The warranty for life sealed the deal for me, too.

KAY.COCHRAN5

Jul 14, 2015

I went to look at a car on a Saturday, I could not purchase it that day because I was still waiting on my loan from the bank. Thank fully Christian and the staff there at time and patients through this process. Also they helped me on getting the car I really wanted and a week after my visit I drove off with my new car. I love it.

DMORA6369

Jul 13, 2015

Highly recommended salesman and financer! Best car buying experience ever ! Tony & Amy are AMAZING! Both were helpful and really helped us in finding our perfect Hyndai!

LRBRUST

Jul 9, 2015

i enjoyed the test drives and was happy with the car i chose. i would have liked to take more time to make a final decision but am still glad with my purchase.

CALLEN361999

Jul 7, 2015

My salesman Christian Kopeck was excellent on helping us pick out our car, and so was Shannon Cox. Christian told us and answered everything we needed to know about the car, and he got it financed on what I told him that I had to put down,and my payment budget.

Sara B

Jul 5, 2015

I had such a great experience with Christian and the team at DeMontrond Hyundai. I had been thinking about a new car seriously for a couple of weeks, and when my 12-year-old car failed to pass inspection, I decided to go look. Consumer Reports listed the Sonata as one of the top 5 cars under $25,000, and DeMontrond was the closest dealership to me. Christian was both professional and friendly. I most appreciated that there was no game playing (I still remember what when on at another dealership when I purchased my current car 12 years ago). I had a couple unusual requests, and Christian was both accommodating and supportive (I used a pendulum to verify decisions). I also greatly enjoyed working with the New Car Director, Dustin Simon. Again, no game playing and no pressure. Amy Fraser, the Finance Director, was also a pleasure to work with. I went into the dealership to check out a Sonata and see how it felt to drive, and walked out highly satisfied with my new car!

Tom S

Jun 25, 2015

Sorry for the delay Christian. I bought my Tucson at DeMontrond back in late March. Just to go look at cars is such a big hassle at times. It's hard to look on your own without being hounded by salespersons at times. Christian wasn't like that at all. He introduced himself to me and asked me a few questions. I looked at a few cars. (I already knew what type of vehicle I was looking for), but I certainly appreciated the approch that Chirstian took with me. It was a pleasant experience from start to finish. The whole team there was very friendly and helpful. If your just looking to see what's out there, I would recommend stopping by DeMontrond for a look. If you want some information or to look a vehicle, I would highly recommend talking with Christian Kopeck. Not only is he good at his job, he's also serves in the military. With me being prior military, I'm all for helping out a fellow serviceman!!!!. Thanks again Christain and again, I'm sorry for the late review.

UMVIM

Jun 18, 2015

At age 71 I/we have purchased many vehicles, mostly GM products. That is until our first Hyundai which changed our preference. This purchase was our third Hyundai and the dealership and salesperson were outstanding...the most comfortable we've ever been purchasing a new vehicle. Hyundai is a fine vehicle and Demontrond is a fine dealership represented by a professional named Christian Kopeck.

happy owner

Jun 11, 2015

I purchased a 2015 Hyundai Tucson earlier this week and want to commend Chaz, our salesperson, and his colleagues for a job well done! I indicated my interest in the vehicle online, was contacted by email and an appointment was set up for later in the day. Chaz was professional, courteous, and knowledgeable about the car/SUV. Further, he was responsive when I indicated our desired price range, and showed me the estimated figures even before seeing/appraising our trade-in. Rebates were applied, and we struck a deal without the drama that seems to occur at other dealerships. There was no pressure to purchase any additional 'packages' or warranties. Wayne, in the finance department, was efficient and paid attention to the necessary details. I had visited another Hyundai dealer 'up the road' the week earlier and had left at 9:00 p.m. one night in disgust, irritated with that dealership for insisting on adding a 'warranty' package that I did not want. I got a lot more car (lots of nice features!) for my money at DeMontrond Hyundai and am so glad that I spent my money there! It is nice to know that respectful dealerships are still out there!

LOU.HULSE

Jun 9, 2015

Very pleased owner of this auto. Great ride, very good air conditioning even using it with outside air coming in. Very classy interior. Very good radio system.

DemontromdGal

May 27, 2015

Love my Santa Fe Sport. Thank you Christian Kopeck you are an awesome salesman. I appreciate your professional, courteous and friendly care you took when I was buying my new car! Since I have already been in for my 1st oil change, can't say how much it meant to me that you took the time to visit with me while I was waiting on my oil change to be completed, They make you feel at home, even the Manager Michele Owens came over to visit with me! Southern hospitality, even offered donuts & kolaches to my Son and myself. Like I said, doesn't get better than this. Demontrond is my new home to buy my vehicles.Thanks for the great experience Demontrond :-)

hoku1525

May 27, 2015

We had a wonderful buying experience. DeMontrond had a great selections of Hyundai Santa Fe. Christian Kopeck really took his time to explain all the amazing features of the Santa Fe and was able to get us the exact deal we wanted to pay.

ECS1968

May 12, 2015

My husband and I purchased a 2014 Hyundai Santa Fe in February. This was the most pleasant experience we have EVER had buying a car!! No Haggling and No Waiting!! The sales team were very friendly and efficient. We will be doing business with DeMontrond again and we will absolutely recommend them to friends and family.Shannon was our sales person and she was awesome! She was very knowledgeable about the vehicle we were purchasing. She showed us all the features and how they worked. Took us for a lengthy test drive and was super patient while we made our decision!! I will recommend people to ask for her!!

Mmg

May 7, 2015

This is the second vehicle that we have purchased here. I would highly recommend this dealership. Ask for Christian-he is fantastic, extremely knowledgeable, and goes out of his way to help you. He even came in on his day off for us! Couldn't ask for better service.

leosam

Apr 24, 2015

3 YEARS AGO I PURCHASE MY FIRST AUTO FROM THIS COMPANY REC D GREAT SERVICE BACK THEN NOW PURCHASE MY 2ND AUTO ONCE AGAIN GREAT SERVICE FROM CHRISTIAN,RAY,AND AMY THEY ANS ALL QUESTION AND I KNEW I WAS IN GOOD HANDS WITH MY PURCHASE ONCE AGAIN

sandi15

Apr 21, 2015

I had notibought a new car in quite a while, so I expected a lot of haggling -- but this was notthe case at DeMontrond Hyundai. Everyone was very nice and treated me with respect; evey question I had (no matter how elementary) was answered. Since my salesman was new, he did go to management or another salesperson for answers. My experience in buying the 2015 Sonata was an enjoyable exxperience; I will definitely recommendDeMond Hyundai to anyone I know who is looking to buy a car.

Randy1010

Apr 19, 2015

Normally, the maintenance has been quick and easy here. Last experience was slow, even with an appointment. Had to delay oil change for 8 days beacause I was told due to the level of recalls and shortage of maintenance employees, all days were booked. Every other time I have been here, they always wash and vacuum the car. They did neither and it took over an hour. I will rethink the next oil change. I bought my car here and the sales reps were fantastic but had moved to a different job when I had my first oil change. Despite this experience, I love my Sonata!

Keith and Kris Chustz

Apr 10, 2015

We have never felt more relaxed at a car dealership than we were at DeMontrond. No pressure at all from our Sales person--Christian Kopeck. We called ahead and told Christian what we were looking for and he answered all of our questions. He also gave us his direct number to call if we had other questions. We drove 4 hours to meet with him because we were quite impressed with him (his manners and sincerity) and his knowledge of the Equus.. When we arrived, his first concern was our comfort after the drive in, and before we discussed the vehicle. He was extremely knowledgeable and professional, and took as much time as we wanted to go through all of the features of the car. We were quite impressed with this young Veteran (he served in the Navy--I knew we had a good man helping us!!!) and I would definitely recommend DeMontrond, and Christian to anyone looking for a Hyundai. NO crazy sales pitches or gimmicks. AND--Warranty Forever??? Who does that?? Hyundai!! We also worked with Dean, in the Finance department--a very personable and knowledgeable young man who made THAT part of the process less painful than most.The Entire process was so painless that we couldn't believe we were at a car dealership! Thanks guys for a wonderful experience when buying our Equus! Keith and Kris ChustzBaton Rouge, LA

James

Jan 31, 2015

If you are tired of gimmicks and pressured sales, look no further. Michele was prompt and professional every step of the way. She answered any questions we had, sent one follow up email and waited to see what we decided. Jeff introduced himself the first day we visited and told us not to hesitate coming to him directly if we encountered any issues or concerns. When it came to pricing, Demontrond was honest and upfront and did not try to add unneeded accessories or gimmick protection packages. The entire process was smooth, and an altogether different experience than one would expect from other dealers in the area. Don't let a free Saturday lunch or other gimmicks down the road keep you from a great deal. Michele and the Demontrond staff will take care of you and you will not regret stopping in! Don't waste hours looking for the right deal when Demontrond can do it all with one stop.

Michael Abrams

Jan 31, 2015

...you've been to another dealer...You'll be glad you did!!My wife and I actually won one of those prize cars you see offered in the mailers from time to time from another dealer. We wanted to trade it up for a Sonata, but in all honesty, they treated us very rudely during that process. I think they were upset that we won the car.In any event, they extremely lo-balled us on the trade-in value of the prize car and really wouldn't negotiate much on the upgrade. So, we went down the road to DeMontrond, who gave us 50% more on the trade!!Enter Christian Kopeck: A delightful man who looks like he can't be more than 15 years old. But don't be fooled: He is a very thoughtful, intelligent, sincere man who served our country honorably in the Nave and is currently in the National Guard or Reserves. The experience at DeMontrond was LIGHT YEARS better than the other dealer up the road. No pressure, honest pricing..no going back and forth games with the sales manager. AND, once we agreed on the price (i'm not sure what happened, but I think they found some other rebate that applies), the final price was LESS than what we agreed on!!!We told him the price we needed to be at to make the deal and he and his sales manager came back ONE TIME with a price that BEAT our requirement. "Nuff said, I would say. And, Christian was there EVERY step of the way, even coming in on his own time to be sure he delivered the vehicle in a proper, professional manner and made sure the dealer add-ons we negotiated were installed promptly and properly.I would HIGHLY recommend this dealer over the Hyundai dealers in the area. And they have my name and number and have my permission to give out if you want a personal reference.Oh, one more thing: The finance process: BEAUTIFUL!!!..While the gentleman DID try to up-sell a couple of things (that's his job, after all), it was pleasant and with no pressure. AND....he came down to a reasonable price on a couple of things we were looking for. By the way: I know the standard theme is to NOT buy an extended warranty, but with the new cars today the likelihood of something going wrong will be some sort of electronic/computer oriented item which are quite expensive to fix. For that reason, we went wwith the extra warranty, on which the finance guy (I can't remember his name...Dane??) negotiated down the price with us.Finally, you can't beat the Warranty Forever deal. Simply have your car serviced according to the manufacturer's schedule and the power train is covered for life!!

DebbieInc

Jan 26, 2015

Best car buying experience ever. Chris worked with me to get everything I wanted. No high pressure at all. Explained all the features to me and even called to check on me and the car on Monday. I also forgot something in my old car and he retrieved it for me. Just awesome!!! I was just looking when I bought this car. Didn't really need one.

Kdalemathew

Jan 25, 2015

I really like the folks at DeMontrond Hyundia. Friendly, professional. Very helpful. I have no difficulty in saying that their service personnel and work is top notch. Even though I wasn't buying a new car, the sales staff was also a pleasure to talk to. I have no complaints, but one wish: I wish they had the ability to do nitrogen filling. Go see them. You will not be disappointed. Dale Mathew

retired0039

Jan 19, 2015

After moving down here from the northeast, we needed a Hyundai service center for the Santa Fe. Benny was our first contact. He went out of his way to rectify our problems, concerns and repairs to our satisfaction. Benny is a credit to the organization. We'll be back and will recommend....

courtneyleanne94

Jan 9, 2015

Benny is the sweetest! Daniel is the worst person I've ever had to deal with and he definitely does NOT belong in customer service. He was rude and he is the reason I never plan on having my brand new 2014 Hyundai Sonata serviced at Demontrond again. As previously stated my sales experience with Barbie was more then pleasant but the 3-4 visits after that were dreadful therefore I've switched all of my service needs to Ron Carter. I felt more like a burden sitting it your lobby then anything, which is absolutely unacceptable after purchasing a $25,000 vehicle from this establishment.

Pattie

Jan 8, 2015

The first person I spoke with at DeMontrond Hyundai was Jeff Cole, Sales Manager. I cannot say enough positive things about my initial, and subsequent conversations with him. He went above and beyond to assist me in finding the vehicle I wanted, at the price I wanted, along with the package I wanted. He kept his promises regarding the Sante Fe Sport I purchased and I am extremely please with it. We actually met with Michelle today who handled the purchasing process expertly and with ease. Then finance man (I cannot remember his name) was also very nice, personable and efficient. I love the color of my Sante Fe Sport, (Jeff thought I would) the interior and amenities. I give DeMontrond an A++ and will be more than happy to recommend this dealership to all my friends, neighbors and family.

minervaxo

Jan 7, 2015

Had bad experience before and couldn't have picked a better dealership with better salespeople, and awesome manager that genuinely care about customer needs. Highly recommend

Amidbro

Dec 29, 2014

In the last 2 weeks we purchased 2 cars from DeMontrond Hyundai my 2nd Genesis and a Santa Fe. The people we worked with were professional and helpful with all questions, they met our price and were very fair on our trade-ins. I will come back again for our next purchase and would recommend the dealership to anyone interested in a new car.

utal10

Dec 14, 2014

I recently totaled my car and began the often dreaded car-buying process. I knew I wanted a new Hyundai Sonata, because I loved my old one. After expressing my frustration with a couple of terrible experiences at Hyundai dealerships in Houston, a friend of mine recommended DeMontrond Hyundai. Although I had to drive 40 minutes to the Texas City location, it was well worth it! Everyone we dealt with was professional and did not pressure me into anything. I would definitely recommend this dealership when making your next car purchase!

Sandra Bell

Oct 22, 2014

Working with Andrew Sharp to buy a Sonata was the most pleasant experience I ever had whenbuying a car. Andrew was extremely friendly, well versed, and willing to help in any way he could; this also applies to his manager and other staff members. I actually felt like a family member before I Ileft the establishment.When I buy my next car, I will certainly go to DeMontrond and ask for Andrew Sharp.

dimpels_h

Oct 17, 2014

Chris just went above and beyond to find the right car that works within my budget. He made the whole car buying process for me smooth and painless and helped my get into my very own first car.

jfree1955

Oct 3, 2014

When I began a quest to get a keyless remote programmed I went to Demondtrond because it was close to where I live. But was so glad I did , the people in the service dept. are helpful, and did have some trouble getting the security code for it because it would be the third remote for the car but they worked it out with hyundai and stuck it through to the end. I am 59 and have had to deal with dealership service many times, but have never dealt with people who were so helpful and concerned about making the customer happy especially the manager Benny. Thanks again guys will be dealing with you guys again.

sjriley95

Sep 24, 2014

They are incompetent, uncommunicative, and just don't seem to genuinely care. My Hyundai Equus (a $60K luxury sedan!) was there due to multiple dashboard warning lights. They had the car for 29 days (giving it back to me twice, unrepaired, during that time) before finally towing it to Ron Carter to get properly repaired. Not once did their service advisors call with a status other than "it's ready to pick up", car was returned filthier than it was when they got it, appointments were not honored, paperwork was screwed up and not even provided, and advisors are apparently unpunished over such poor customer treatment. Dana McCans, the service manager, was the only one to communicate (after 19 repair days and much frustration on my part) but does not seem to hold employees accountable. General Manager Melissa Demontrond apparently doesn't care to improve her dealership; two phone calls went unreturned. Needless to say, my vehicle will be going to Ron Carter in the future after this months' worth of car drama.

jawright

Sep 8, 2014

All of the staff were very easy to work with and knowledgeable about the cars. Lisa's follow up after our purchase made us comfortable we would be taken care of when it was time for service.

Memgomez

Sep 1, 2014

Felt like I could trust Kaylin. I knew I was getting the best deal possible. I'd highly recommend it. Thank y'all for my great experience.

courtneyleanne94

Aug 14, 2014

I came in looking for a new vehicle and came out with so much more! Our sales associate, Barbie was a complete angel. She made sure we got everything we were looking for in a vehicle and she was super funny which was a huge plus! Love my new 2014 Hyundai Sonata!

jmarcum1984

Aug 7, 2014

I went to a large Hyundai dealership in the "just looking" process. We actually found what we liked, but they started crunching numbers, and shifting numbers, and trying to sell the "monthly payment is". The bottom line is I could not get an answer on the price of the car, and we did not want to buy it today. This went back and forth for over an hour with at least 3 offers from the dealer. SO THEN, I sent DeMontrond an email stating what I was interested in. The responded quickly and politely. They asked if and when I wanted to come take a test drive. I showed up and was greeted pleasantly and since I had told them what vehicle I wanted, she grabbed the keys and said "let's go drive it". I was pleased when we returned, so she asked Jeff to give me a good price. He sent over a sheet of paper that spelled out the MSRP, what discount I was receiving, and the bottom line for the vehicle. His first offer was less than the other dealer's third attempt. I thought it was the right price, and I asked him was this a "one time offer?". He said no, it is good until the end of the month at which time Hyundai may change their incentives and he could not control that, but we definitely did not have to do the deal today. I also mentioned that I had already pre approved a loan from my credit union if that would be alright. Jeff said that is fine, but he would like a chance to see if he could do better. I came back the next day, and he had beat my credit union interest rate by almost a half a percent, which over a 60 month loan makes a difference.I went to the finance department, signed some papers, he gave me choices of different warranty upgrades, but said no big deal if I just want to go with the deal on the table. No pressure, but I was made aware of what was available. We signed, and drove off in about 25 minutes. So now I feel like I can look forward to taking my vehicle back for any help or services I may need in the future. Not a feeling of dread that the other dealership gave me. I big thumbs up to this dealership!

colburndale

Aug 3, 2014

Michelle Owens was the first sales person to greet us when we walked in the front door. We told her we were interested in buying a Santa Fe and after she showed us what they had on the lot we selected a Santa Fe Sport 2.0T, AWD. Michelle showed us how to link our cell phones via bluetooth, how to use the navigation system, etc. She was very helpful and ansered all our questions. It was a pleasant experience and we absolutely love our new Santa Fe Sport.

jpsG

Aug 1, 2014

While waiting to purchase a Santa Fe SUV we were there for several hours and we became very hungry in the late afternoon. We could not get change for a $20 anywhere there to use the snack food vending machine. Michelle gave us $5 to use. She was not our salesman for our vehicle. We were able to get what we wanted and returned the change to her and told her we would repay. She said not necessary she was happy to help. What a considerate person. Thank you Michelle!We hope you enjoyed your vacation the next day and we did leave the money for you at the dealership for when you returned from your trip. J.P. and Sheila Greenwalt

jpsG

Jul 28, 2014

Good experience until financing with Max Ridings. Errors were made and wrong information given. wrong interest rate with first signing and did not collect our down payment. Gave us info to carry death benefit insurance and denied it the next day. Argued with us that he had not told us something that he had. Ended up financing with someone else and not with company financing. Max was fairly new in job and so maybe he will improve his customer skills and be more knowledgeable in the future. We purchased an Elantra 2 1/2 yrs ago and have been happy with this dealership and their service department in the past.

garcia5220

Jul 27, 2014

Have been looking for awhile for a 2014 Sante Fe Limited both on the iinternet and by calling-found my Sante Fe on-line with a no hassel price-We had no idea who DeMontrond was since we live about 1hr and 1/2 away for Texas City-I called talked with a Rex who was very polite and arranged for me to recv pictures via a text from Kaylin in less than a hour!! Now that is technology-Unfortanately during this time we had a crisis going on with a sick grandbaby- And even though we had to do most of our talking via phone, we were treated with upmost consideration for our situation, everyone was so polite and understanding- Thank Yoiu,Kaylin for being extremely helpful- Thank You Jeff for understanding what family means- We are so happy we found DeMontrond Hyundai

dennis.rutherford.5

Jul 19, 2014

I went to purchase a 2014 Genesis R-Spec. I wanted a Black one then I wanted a white one and went back and forth. The white one had to be swapped with another dealer. I finally chose the black car and it is a beauty. The process is a little tedious but each had their job to do

hoffster51

Jul 19, 2014

We are new to Texas, and ws looking for a hyundai facility to take our 2011 sonata to have it serviced, and we found this one. Everyone Is so nice and very knowledgeable.

Shanarussell

Jul 19, 2014

Michelle Owens is a awesome... extremely helpful and fair. after the sale, the service department here is also great. I drive past another hyuandi dealership near my house and go out of my way to use this dealership.

jon_spencer55

Jun 28, 2014

Went to look at the Santa Fe Sport 2.0T on Friday evening after work. Had plans to visit 5 dealerships on Sat, with appointment times booked and everything, but wanted to see what D-TX City would offer. Met with Michele and explained what we wanted and color, she brought it out and we test drove it. No wandering around the hot and humid lot checking out models required. Michele started the paperwork to provide us a quote and contacted Chris for internet pricing. Amy in financing found what interest options we were comfortable with and got us what we needed to be very happy. Jeff gave us almost blue book on our Frontier trade in, and in just two hours we abandoned the Frontier and drove out in our new SF Sport! Wonderfully forthright and honest about what was achievable, and much quicker that our last purchase which took 6 hours! The other dealerships were very disappointed, but took the canceled appointments well.

mcaraway

Jun 14, 2014

We are thrilled with our new Santa Fe! Jeff Cole, the manager, and Michelle Owens did a great job. We will definitely recommend DeMontrond telling everyone it is worth the trip from Round Rock to League City! I actually have already recommended DeMontrond to my hairdresser. We had looked at Hyundai here in Round Rock but the salesmen were so rude, we wouldn't go back; therefore, we drove 4 hours to buy our car! We found the car we wanted on the internet, called and talked to Jeff Cole about the details. The car was everything he said and we felt more than what we expected. After we made our decision, we made an appointment with Mallory. She was both pleasant and efficient. When we arrived at our appointment, on time, our car was ready, paperwork was ready and Michelle met us at the door, ushered us in, gave us a chair, water, and a BIG smile! Jeff Cole came over to visit with us and explained that even though we had talked with him on the phone that Michelle would be taking care of the paperwork and explaining the details of the car. It was more like visiting someone's home and we were made to feel right at home immediately. Everyone, even those we weren't working with, greeted us with courtesy and a smile. That is so very important! Another nice thing that occurred is the owners saw us on the lot and came out of their office to greet us. We couldn't be happier with our Santa Fe and we will definitely be back to DeMontrond Chevy, next door, later this summer to order our 2015 Corvette! Four hours of travel is nothing for the kind of service we received at DeMontrond Hyundai!

jkasavage

May 17, 2014

Friendly, quality work, right to the point, no problems. Michele, Amy, and Jeff were great! Never that, "oh we have to fix that moment". Very impressed how efficient the whole crew was!

janpatch2003

Apr 16, 2014

My husband and I were looking for a new vehicle and were ready to make a purchase. We originally looked at another brand but had a terrible experience at their dealership. We waited several days and then decided to check out DeMontrond Hyundai since it is in our local area. My son highly recommended a Hyundai since he owns a Sonata. We were intrigued with the 10 year warranty so stopped by to look at the Santa Fe models. While we were looking at the first car, Jon Rosson greeted us and asked if he could help us. We told him what we were looking for and Jon made several suggestions. He was very knowledgeable about the models and features and patiently allowed us to test drive as many vehicles as we wanted. Jon treated us like valuable customers and made us feel very at ease. We finally narrowed our choice to two vehicles and met Jeff Cole, the Manager. We told Jeff that we were not interested in haggling over the price, but asked him to bring us the best deal for each of the vehicles and then we would make our decision. Before we made our final decision, Jon asked us if we wanted to take a look at the program car that Jeff had been driving since it had all the features we were interested in except it was silver while we were wanting white. We looked at it and instantly knew this was my new car! It had all the features we wanted, including the navigation package and the panoramic moon roof! Jeff brought the paperwork and we agreed on the very fair price. No hassles, no bickering, nothing hidden and we felt like valued guests! By the time we finished the paperwork, we realized we had kept them past closing time, but they never said a word about it. What great customer service! Next we met Amy who again made us feel comfortable. She had the documents ready to sign and explained all about the warranty. Before we knew it our vehicle was ready for us to drive home! I was really dreading the whole car buying experience based on past history and on our experience at the other dealership. I can't thank Jon, Jeff and Amy enough for making this car purchase a relaxed, hassle free, honest and genuinely pleasant experience! I am a very satisfied Hyundai customer!Janice P.

vstreeper

Mar 21, 2014

Smooth and seamless car buying experience from beginning to the end. Excellent customer service throughout the transaction that has continued even after driving off with my newly purchased car! Highly recommended!

SHEILAKAYF

Mar 19, 2014

Dominic went beyond the required service. My daughter in law even ENJOYED the waiting. the customer service was beyond expected. Our car was under warranty so price was not a consideration. but usually if you are under warranty, they PUSH to get more money. they did not pressure, Dominic made sure that any any all problem, that he was aware of were addressed. Thanks again

cmpike

Mar 2, 2014

I rate DeMontrond in Texas City as a great dealership and I recommend them to others because I had the very best new-car-purchase experience I've ever had when I recently bought my new Sonata there. The management staff was visible - they didn't "hide" in their offices, and everyone was friendly and helpful. Last, but certainly not least, Michele Owens was extremely knowledgeable about every single car that I took for a test-drive. She was patient, informative, and fun to work with while I shopped for just the right car. I bought my car from DeMontrond 2 weeks ago, and I've already told everyone I know who is car-shopping to go see Bryon Johnson and his team in Texas City - they are awesome! Oh - and I LOVE my new car that Michele helped me choose.

kirkhinson

Feb 23, 2014

After searching for a new car online for days, not many dealerships had the one I was looking for. Finally when I found a few that had them, I sent a price quote request on the vehicle. Todd, emailed me back with a straight forward price that was very reasonable. I also received quotes from other dealers, but there reviews on sales weren't that great. After a day of emailing Todd, I was able to get to a price I was comfortable with before I drove over an hour to get there. When I got there I met Chris, they had the car up front for me and after a test drive, I decided that was the one. They stuck to there price they offered me with no add-ons and no tricky switch's. The only thing they did was try to get me to finance with them instead of my bank and they stayed professional and offered lower rates, but everything else went as smooth as possible. Thanks Chris and Todd!

Pattirobbin

Feb 9, 2014

I had a very good experience at demontrond Hyundai. They were very friendly and my sales man Chris Graves worked very hard to find and get the exact car I was looking for. Not knowing much about Hyundai Chris and Jeff and I think his name was mark did all they could to help educate me on all the different models and features. Once we had zeroed in on my choice they located it and had it to me when I told them I needed it. They were good about negotiating price although at the end we had to get a car that had been tinted and pinstriped so I had to pay an extra $250. The transaction was smooth and professional and Chris had my paperwork ready in the credit department even though I was there late on a Saturday. Everything went well I was able to drive away in my new car Saturday night. Great job you guys!I would recommend deMontrond Hyundai to all my friends and would tell them to ask for Chris. He responded fast and got it done! Thanks Chris!SincerelyPatti Sullivan,

bethcf

Feb 8, 2014

I initially inquired about the car & purchase price via De Montrond's website. Chase Graves responded and I worked with him via email and phone over the next day or so to work a deal that I liked. When I got to the dealership, I hoped that they would stick to the original deal, but would not have been surprised if they through in some extra costs or fees. I was ready to walk if that happened. But, Chris and the manager stuck to the deal we had discussed. There were no tricks or "gotchas". I left with the exact car and price they had quoted over the phone.

JRMackay

Jan 30, 2014

One of the best car buying experiences I've ever had. Friendly, knowledgeable staff. Each team member understood and valued my time commitment and had everything ready for me as promised.

retired0039

Jan 29, 2014

Benny went out of his way to find and rectify the concern with my Santa Fe. Not only was the vehicle repaired properly, it was finished within an hour. I have dealt with numerous service advisers in the northeast over the years, Benny is the most professional and helpful person iI have ever dealt with. I WILL recommend this business to friends and family..

conniedipuccio

Jan 24, 2014

My husband and I decided to shop here because of the courteous and friendly people that work here. We were treated great, no pressure. Michelle gave us her best assistance to find us just what we wanted in a car. Didn't have to shop anywhere else.

AdrianneB

Jan 23, 2014

I first went to Demondtrond based on my daughter's experience. I had went to them about 6 months ago and was given excellent service and after looking decided that I would buy one from them but wanted to wait a little longer. They were very respectful with my decision and Amy would touch base via a email every month or so, which I really liked. After my car broke down again, it was the first call I made was to Demontond, no question as to where I would buy my car. As with the first time I went there, it was a great experience. The atmosphere is one of no pressure and inviting. I like the fact that the sales people are not like sharks and I feel like they were looking for my best interest, not just selling a car. Michelle is very personable, knowledgeable, and professional. She let me test drive every car I was interested in and was very helpful in weighing the different features. My credit is not the best, but to them, I was just as important of a sale as someone with outstanding credit. They made the process so easy. I went and looked on a Saturday, and bought on Monday. Jeff was very helpful in helping me along the process. Amy made signing all the paperwork absolutely painless and gave me all the information I needed. I just can't say enough about Michelle, Jeff, and Amy. They made me feel like the service doesn't end with purchasing my car, the great service will continue with the maintence of my Hyundai as well. I'm a big believer in word of mouth and networking. Anytime I have an opportunity for voice my praises for Demontrond, I will.

Kharris2258

Jan 23, 2014

This is a great dealership/service department that has a strong customer service ethic. The sales team and service department take time to make sure their customers are satisfied.

ial3x

Jan 20, 2014

I came into this location after being very highly dissatisfied with the time & how shady they were at Ron Carter. I came into this location because I saw they had an elantra in the color I wanted, and it was listed at better price. After I explained what I wanted ONCE, not a million times like at Ron Carter, Michele did an excellent job of explaining it to Jeff ONCE, there was no back and forth like at Ron Carter, Jeff even asked me to go in his office within 30 minutes of working numbers and explained the best deal he could do. I ended up saving so much money coming this location, I saved so much more time & everyone was extremely friendly.

dbentley1962

Jan 11, 2014

I had received a recall letter for the esc module on sonatas 2007-2010. I chose demontrond because I had a bad experience with ron carter Hyundai in the past. I called an made an appt. with mr. vidales and he was able to get me in right away. my overall experience with demontrond service center was great!!!! Mr. vidales was extremely helpful and kind and very knowledgeable about his work. I am grateful for the short amount of time that it took to service my vehicle. I will recommend to my friends and family to check out demontrond when purchasing their next vehicle. I will definitely use demontrond in the future when purchasing my next vehicle and for future service needs.

Pattylab

Jan 10, 2014

My husband and I stopped in without an appointment, as we were from out of town and discovered our front right headlight was out. We took a chance to see if DeMontrond Hyundai could help us out with that and worn windshield wipers. Benny said the work load was so full, then he said he would fit us in. We only waited about about a half hour when Benny came over to us apologizing at how long our car took, but that it was ready!!!! Now, that's what I call service!! I'll be sure to stop back again when we are visiting! Congrats on hiring the right people.

santafe2007

Dec 30, 2013

Took our car in for service right away for headlight repair. Benny was extremely friendly and helpful. Would absolutely recommend your dealership for service & we love our Santa Fe so much we would return when we are ready to buy a new auto. Thank you!!

Claire.fails

Dec 27, 2013

We always come back because of the great work and great service! There is no where around with the same amount of great service and friendliness

stacgreene

Dec 21, 2013

Have always had a good experience working with Benny. He does not push services on you but provides suggestions. My vehicle is always returned clean.

rgprewitt

Dec 20, 2013

I made an appointment on-line the night before. When I arrived, the vehicle was taken back for service at the appointment time that I had signed up for. Benny was very helpful with a few requests that I had and was also very professional and friendly. The waiting area was very comfortable. I used the guest WIFI... watched TV... had some free coffee... and read the provided magazines and paper. I also couldn't help but look over the new Hyundai vehicles while I was there. I had a great experience.

Chint59

Dec 13, 2013

Excellent experience, very professional. Would definitely go back. I recommend this dealership for all Hyundai purchases especially Chris, total time spent was 2 hrs to buy a new 2013 genesis sedan

leosam

Dec 13, 2013

BENNY VIDALES IS GREAT TO WORK WITH ANS ALL QUESTION AND I KNOW I M TALKING TO A FREIND AND I KNOW I WILL BE TAKEN CARE SUPER PERSON LEONARD BEREAN

Atti_mac

Dec 7, 2013

Jeff, and Chris are the best car dealers I ever met. They gave me a best price for the Accent SE I could ever find, and it wasn't just a price, they were so friendly nice people. I had very bad experience earlier with other (many) car dealership , and when I came here it was like I came to see 2 new friends. I would recommend this place to everyone who wants to buy a new Hyundai for the best price. And meet with very nice people a same time.Thank You Jeff, Thank You Chris! Merry Christmas guys!Attila

karobert

Dec 6, 2013

Rated 4 instead of 5 in friendliness only because I think the two gentlemen behind the counter could have acknowledged me a bit sooner than they did, I probably stood in front of them a minute or two before they looked up and said they would be with me in a moment. Otherwise, they were very friendly and my experience completely positive. I scheduled my appointment online (extremely convenient!) which was available within 36 hours of scheduling (great availability vs the dealership closer to me, which had no service scheduling availability for the entire month of December.) The service was for the stop lamp recall on my Genesis; I arrived at 9:30 for a 9:45 appointment, my car was taken back at 9:40, and it was done, I was checked out and on my way at 10:00! I couldn't be more pleased with the service (assuming the problem is fixed.)

newtune3

Dec 6, 2013

My key fob battery was low and almost stranded me in Austin. When I got back into town I dropped in without an appointment and Benny took care of the issue while I waited. He has always taken good care of me even after my many trips to the dealership with my 2011 Sonata and even when I was upset and frustrated. Thanks Benny!

jrobertsgalv

Dec 3, 2013

Benny Vidales was requested to have oil and filter changed. He made room in his work schedule to accomplish the work to be performed. Upon looking at the required update for the HEV MUlti ECU for the 2012 Sonata Hybrid he was able to accomplish that task too. Benny was the best in customer care and attention. He gets my five star rating.Thank you, J.D. Roberts20 Adler CircleGalveston, TX 77551

bjwillard

Dec 1, 2013

Everyone was extremely friendly and accommodating from the minute we walked in. Mallory was delightful to work with and Jeff and Amy proved very knowledgeable and efficient as well. We felt like we got a great car at a fair price and intend to use Demontrond for all of our maintenance with confidence that we will enjoy a long and mutually satisfactory relationship with this dealer.

dclifford

Nov 21, 2013

Benny is a very calm, friendly person. He remembers his regular customers and makes you feel important to him. I didn't have an appointment, but he worked me in quickly.

carrieboone

Nov 19, 2013

Benny was very nice and friendly when I went to drop my car off. After they got done fixing my brakes he took it for a test drive to make sure they were right and he noticed they were still messed up and made them take a second look. He double checked to make sure my brake lights to work before I left and took me for a test drive to make sure it was to my liking. He was very friendly and funny during the test drive. Since my car is under warranty my service in the shop was free and the only thing I had to pay for was the State Inspection. It was very nice.

Klewis1521

Nov 8, 2013

Purchased my Tucson from this dealership last summer and I've been taking car in for scheduled maintenance ever since. Benny has been great to deal with and service is fast and thorough. Price is in line with local oil/ lube shop and they do much more. Have rotated tires, checked fluids, etc. and car is always in perfect condition. Nice waiting area while car is being taken care of.

Sonatahybrid1

Nov 3, 2013

Thank you Mallory Mathews for helping me find the perfect car at the perfect price. I could not be any more happy with the car or my experience while in this dealership. ALL of the staff were very friendly and helpful. Definitely buy Demontrond!! Will recommend to anyone in the market for a new Hyundai.

carms1959

Sep 13, 2013

Best experience buying a car! It was pouring down rain and Mallory Matthews went out in that mess to bring me whatever cars I wanted to see. I dragged her all over that car lot. She NEVER pushed me to buy and made me feel like a queen. It was all about ME, not the sale. The staff was knowledgeable with pricing, cars, and financing. This place is the best place to buy a car. Thank you Mallory!!!

edunn9653

Sep 11, 2013

I received excellent service at Demontrand. Michael was very professional and made sure everything went smoothly. It was a very good experience and I love my new Hyundai!