DeMontrond-Texas City,TX reviews

Jess

Jun 8, 2016

Had a trade in and process went extremely smooth. Salesman Ryan was amazing.

S Johnston

May 9, 2016

I emailed Chris and told him what I was looking for and set an appointment. When I arrived I told him I did not want to be there all day. A car purchase has always been such a grueling process. He showed to me, the vehicles in my price range. Briefly took my car for appraisal, presented the figures to me and I was out the door. I told him I would think about it. I called him the next day and said write it up and I want to come by, sign, pick up my keys and be outta there in 30 minutes.............He was not only true to his word, he was very professional and courteous. I have since recommended him to several people.........He is an asset to the Dealership! I would definitely buy from him again! What a pleasant and hassle free purchase............Adrian was also a star

Joe D

May 5, 2016

Everyone is nice, cooperative and helpful. It usually only takes an hour or so and is worth the wait. I made an appointment this time. I usually just show up and get the oil changed and tires rotated. It was actually easier to just show up rather than go through the appointment process. Both ways led to superior service though.

Dean

May 3, 2016

I had a problem with my car the morning of my wedding- they were able to put me in a car and save my wedding! Thanks Demontrond Hyundai!

Sports fan

Apr 18, 2016

Good communication access and they are good service. Just show up there and they will help you with what you want or needs

Chris'2013Titanstuckinpark

Apr 8, 2016

Purchased a 2013 Nissan titan from demontrond on Thursday 3-31-16 and less than a week later I started having problems shifting from park. Can't seem to get any real help getting the issue resolved. The staff was very friendly but proceed with caution before buying a vehicle here.

BrianJ

Apr 4, 2016

They provided good friendly service with quick repairs.

Mr.Mrs.Fisher

Apr 2, 2016

The father and son duo,(AKA) Mcvays,were phenomenal,watching them work together was very inspiring. Ryan is a second generation salesman,following in his fathers steps,and seeing how the worked together,was more pleasing than driving away in my new truck. Demondtrond has exceeded their claim of treating you like family,they actualy go the extra mile.You guys are great, you guys reminded me of Batman,and Robin,always looking out for each other,and tag teaming on the sales info about the trucks. I am a customer for life,and being a part of your family of buyers is awesome. THANKS GUYS.

Mr,Mrs,Fisher

Apr 2, 2016

Dealing with demondtrond Chevrolet was a nice experience. Everyone was very professional,and eager to help and make sure my buying experience was seemless. Although I wasnt sure of what I wanted, the salesman was very knowledgeable and made my choices easy. Thanks to all of you for a great experience. You folks rock.

Rodeo Gal

Mar 29, 2016

I have been taking all of my GM vehicles to Demontrond for over 15 years. Prior to that I drove company cars that also were GM autos. The warranty and other repair work was always done properly and vehicle was always ready as promised.

Gail H

Mar 22, 2016

Found him helpful. Seemed to know a lot about the cars they sell.

adam

Mar 10, 2016

TK was a an exceptional sales man and was able to place us in the car that we needed while I was off shore. I would recommend him and demontrond toyota to all of my friends and family

John and Tina

Feb 7, 2016

This is my 4 th time buying a vehicle from Demontrond and it just keeps getting better and better. Very satisfied with Shannon Cox iur sales rep. She was very helpful and patient and made us feel like family. Also a huge shout out to Amy in finance...a truly experienced and committed person to her customers and her job...thank you all for another great car and experience!! Be seeing y'all soon!!!

texaslaxmom

Feb 2, 2016

Demontrond took on my service issue when other dealers were turning me away. I didn't purchase my car there but they were hospitable and helpful when others were abrupt and terse. This is the mark of a good business.

Family

Jan 6, 2016

Salesperson was very professional and information throughout the process.

Nicole

Dec 1, 2015

I purchased my 2016 Corolla from theses guys they were the best. T.K we Thank You And Your Financial Clerk He was the Best Too. Love You Guys. As you know I tell everyone about you.

Evi

Nov 25, 2015

Terrific...they were on time (i had an appointment) and did the check on my car plus a car wash and replaced the bent license plate holder (without a request from me)...I've recommended them to a friend of mine and she is taking her car in this week...

LuAnn John Millican

Oct 21, 2015

Trey was on top of things from the beginning. Then you have Amy who knows how to get you what you want in financing. It was a dynamic duo at its best. It was quick, it was easy and it was painless. We will buy our next car here.

DUBS

Oct 12, 2015

I purchased a 2015 Hyundai Sonata Hybrid and I absolutely love my car!! This was my first experience purchasing a brand new vehicle and I was a little nervous but Boyd was amazing!!!!

Truman

Sep 30, 2015

Team at this dealership got me in and out. Very friendly and willing to help!

NoemiA

Sep 28, 2015

When I take my vehicle to DeMontrond, I know I will get good and honest service. Service Adviser, Anna Kahlil will make sure everything is taken care of. If there is a concern, she addresses the issue on the spot. Where else can you get service like that?

Toyl Baloney

Aug 25, 2015

I have a 2014 Hyundai Equus that I had to bring in for service because of the engine light, car hesitating and the windows wouldn't go up all of the time. I am very disappointed with this because the Equus is a high end vehicle and costs far more than the two Dodge vehicles and the Chevrolet, but I have not had engine lights to come on in either of those vehicles. I do understand that sometimes that's just how it is and I accepted that and had my car brought in for service and here is where I became totally frustrated. My wife went to pick up the car and when she opened that drivers' door the door jam was full of ants. She made the man working the service desk aware. he told her to get her purses out and he would take it to the back. When she walked around to the passenger side to get her purse that door jam also had ants running in it. The service man apologized and took the car to the back to have the ants cleaned out. Scott brought the car back up and when my wife opened the passenger door to put her purse back in the car ants were still running. She opened the rear passenger door and ants were there also. She again brought it to the man working the service desk attention and he then told Scott again to have those guys blow the ants out or wash them out. The car comes back up and again and YES the ants were still in the door jams, all 4 of them. The service desk man advised my wife to keep the loaner car so that they could remove carpet and seats and/or spray the car to try to get rid of the ants. Our car was at this dealership for approximately 3 weeks, unbelievable.

Angela

Aug 18, 2015

While having routine maintenance done on my I car inquired about the Rav4 hybrid. Heather and her manager were very friendly and helpful. I am currently leading my vehicle and instead of trying to pressure me intro a vehicle on the lot I spent really want they told me I could extend my lease for up to 6 months so I could wait for the new model to come out (and that the lease is month to month, so I can return it at any time). They have an awesome warranty that you won't find anywhere. The only recommendation I have is for the service department to develop better communication skills. The service department was very efficient, they worked on everything I asked but I had to ask about the status of 2 items. Overall the service and sales departments were great and I would return there again.

BarbM

Aug 13, 2015

From the initial internet response to my at-the-dealership interactions--even bringing a preferred saleswoman over to their Chevy showroom--I was pleasantly surprised and grateful for the first class caliber of everyone I dealt with (with only one unimportant exception). Shannon and Myla are tops!

TK Baloney

Jun 22, 2015

I've had my car for a little over a year now and I've yet to experience anything other than what was promised to me at the time of purchase. The car itself is unbelievable and the continued no-hassle service has been exactly what I was promised.

JAK

May 13, 2015

Was promised a deal, drove an hour to get to DeMontrod, Texas City. My sales rep. Adrian was great. He addressed all my concerns and I felt confident I was getting into the right car for me. Would recommend purchasing a car from this dealership. No hassle and deals are honored over the phone, no questions.

Tori

May 13, 2015

My Aunt and I brought our vehicle to be serviced and Anna never returned calls as promised nor treated us with respect. I am truly dissapointed with her level of customer service.

Roy Anding

Apr 5, 2015

Repairs were done in a timely manner and attention to customer's needs and concerns were excellent

Don Frizzell

Mar 9, 2015

Fredrick Penny greeted me at lunchtime as I stopped by to look thru the lot, I found 2 Silverados I was interested in but did not have the time to drive or look at in depth. When I returned after work Fredrick had the trucks pulled out and set up side by side for comparison, I took the one I liked most for a drive and voila, a couple of hours later I was driving out in my new truck. The entire staff was great.

EWC_Pearland

Jan 7, 2015

The purchase and delivery of the new 2014 Silverado took 5 and 1/2 hours. I had to come back the next day and leave the vehicle for the spray-on bedliner (I live in Pearland). I was told the process would be done at the dealership. This apparently was not true as the truck was returned to me the following day with an additional 140 miles on the odometer. For all the trouble, I asked that a set of mudflaps be installed on the vehicle for which I was willing to pay $100. The GM website on "Build your vehicle" charges $150 for the mudflaps. The salesman got a quotation of $450 from the DeMontrond parts department. Ridiculous! I had them installed at a truck accessory store for $110.

DLGINTX

Sep 20, 2014

No big haggling over price. Stood by the price that was a good price and gave me that price. Guys did a good job of showing me everything about my new truck. I needed to get my old truck back to my house as I did not what to trade it in. They drove my truck to my house and I brought the guy back which was a big help to me. Good deal all around!! Thanks!!!

Sheilao967

Sep 1, 2014

David is great. He makes dealing with the service department an absolute pleasure! I won't take my vehicle anywhere else as long as David works there.

Don and Irene Smith

Aug 2, 2014

Our salesman, Garrett, was extremely patient and helpful, giving us the type of attention and courtesy normally offered by high end dealerships. The finance manager, Adrian, was congenial, extremely knowledgeable, and listened to what we had to say (a true rarity in his field). Their overall demeanor gained our trust and we entered into a win, win agreement. The best overall auto buying experience my wife and I have had in over 40 years. We highly recommend DeMontrond Toyota in Texas City.

James

Jun 2, 2014

I called in to set up an appointment for service. They took vehicle in within 15 minutes of appointment time. Made the repair the same day.

Charles

May 28, 2014

I was wondering why it take 4 plus hours to by a car it seems, yes I know I wasn't the only one buying a car and yet it still available to wait so long! It should be some kind of way if a person good credit score he or she should be out and down the road 45 minutes to a hour or have it so you can set up appointment to get this done faster that way most of your day ant tide up, but I definitely love the people and services you guys put out De Montrond, Dealership is the place to buy and I hope you know it's a joy doing business with you guys!

David

May 27, 2014

Hated to have to come in so soon for a recall, but they had me in & out very quickly. David in the Service Dept. did an excellent job taking care of me and my new truck.

Stacy

Apr 30, 2014

Everyone was great with my last visit !! I wish something could be done to make my car reliable on display like it was before I had my computer reset

Disappointed Prospective Buyer

Apr 30, 2014

We drove over 100 miles to get to this dealership for a specific car we had seen online. We arrived at the dealership and the first gentleman we were greeted by, laughed at us when we asked the price of a corvette. We continued over to the car we had originally come to see. We stood there for a while, looked the car over and then we had a seat next to the car waiting on someone to help us. After about 5 minutes we asked for someone to help us. We could not get any information out of three (3) people, including a manager, who walked over to look at the car with us. They had absolutely no information about this car, were unable to touch, drive, start or open the hood for a customer. I don't understand how you have a car on the showroom floor for sale and no one has a clue about it. They practically ran us out the door without any type of help or information. I had explained to them how far we had come and we wanted to look at this particular car.....but to my surprise, no one in the whole place had any information or was able to provide help on this car. I was highly disappointed in the way we were treated, the lack of professionalism and the extreme rudeness displayed by employees of DeMontrond Chevrolet Texas City.

Nancy

Apr 26, 2014

Tony was very helpful, willing to let me drive whatever I wanted and non-pressuring. He asked about my needs & wants and helped me find a car that I feel safe in, gets good mileage and I enjoy driving.

Trenia

Apr 13, 2014

My mom was at the bank dealing with salesman wade boothe over the phone she had him on speaker asking about a price he said no and hung up. while amoco loan officer was listening If that.s how they treat women then no one needs to come in there.

Michelle

Apr 4, 2014

Chevy service dept. was great. Fixed my problem in a timely manner & also washed my car. That was such a nice extra perk! Anna Kalil was very informantive & pleasant to work with.

Karie

Apr 3, 2014

It was fine... My car had a slight problem but it was fixed pretty quickly and I didn't need theLoaner we thought I would have to use...'so I'm satisfied...

Nancy

Mar 29, 2014

I was very happy with the service but a little disappointed that the truck had issues that had to be fixed! The good thing was they are fixing the situation for us which makes me and the hubby very happy.

Felicia

Mar 18, 2014

Anna went above and beyond to assist will a small which was a major detail to me by checking and fixing my rear windshield wiper blade. I am truly happy with my customer service for my oil change service. I look forward to my next routine service appointment with my dealership DeMontrond Chevrolet

Susan

Mar 13, 2014

I recently purchased a new corvette at DeMontrond, my experience with Tony Victoria and the DeMontrond team was over the top in terms of excellence. Living in Katy it was indeed worth the trip for me, and in the future I will purchase all of my vehicles from this dealer. I HIGHLY RECOMMEND THIS DEALERSHIP!

Carl

Mar 5, 2014

Charles Lozano, Bart Dunn, Allen Honish and Rich Gregory went over and above what would be considered excellent customer service. They were always wiling to answer any of my questions.

Judith

Mar 3, 2014

The service department was very busy but I felt like my business was very important to them. Anna was great. It was a good experience.

Sheeta

Mar 1, 2014

He knew I was working nightshift and he did his best to work with me on the time that was good for me. I explained that I didn't have time for any bull and he listened to my needs and wants then met them to the best of his ability.

Beatriz

Feb 28, 2014

friendly customer service with Anna in the Service dept in the Texas City Demontrond. very satisfied with the excellent communication skills.

Manuel

Feb 22, 2014

Anna was vary help full and the repairs were done in a timely fashion and I will be coming back for my next repairs.

Tracy

Feb 17, 2014

Have always received excellent and fair service at DeMontrond in Texas City. All personnel with whom I've had to deal were extremely friendly and knowledgeable.

Rory

Feb 12, 2014

Everyone was friendly, helpful, informative....we made friends for life. We were treated as "guests" instead of customers. We will definitely recommend DeMontrond Chevrolet to others.

Martin

Feb 11, 2014

Very pleased with the way my service was handled! It was a warranty part replacement that I had to pay the labor on and I was treated very fairly on the labor price! Thank you Demontrond, you're awesome!

Michael

Feb 11, 2014

The staff made the experience delightful. Friendly, helpful and obliging are only a few of the adjectives I would use to describe the experience. Keep up the great work. You've definitely put "customer" back in service.

Jeffrey

Feb 11, 2014

I brought the 2014 Silverado in for the recall after watching one burn on the news the night before. I did not like the response I got from the place I bought the truck. Your service was prompt friendly and responsive. You guys get 2 thumbs up!

Noemi

Dec 17, 2013

I was taken care of immediately. My wait was not long and I was able to get out in time for some fierce Christmas shopping.Anna Kalil took real good care of me. A happy customer!

JasonG

Dec 16, 2013

I spoke with Eric on the phone and discussed a 2012 Jeep Wrangler Unlimited I found online. I told him I didn't need much "selling" on the vehicle, I just needed to drive it and get the price where I wanted. He told me we'd be able to work together. I drove to Texas City from Humble on Friday night in the rain for this vehicle. As I pulled up, the Jeep was there waiting and he immediately walked out to greet my wife and I. We drove it quickly then went to the office to negotiate. I gave him my number, went to talk to someone, came back and shook my hand. Since we had financing already arranged through my credit union, I knew what my rate was but he said he thought they could do better. He had Adrian run some numbers and within minutes had got my rate down another .7%. All three stayed late that evening finishing the deal. I compare this with previous experiences where you're only given the information they want to share, not what you ask for. Here, I told him I wanted the buy price, not a monthly payment, not some special math with a trade-in, just the buy price and that's what I got. Even though it was over an hour away, I got the Jeep I want for the price I wanted and was all done within an hour. I would definitely consider DeMontrond again when purchasing a vehicle!

Drmznclr67

Oct 20, 2013

Anna kept me informed throughout my wait. What a valuable asset she is to Demontrond! I would definitely recommend their service department.

Miguel Martinez

Sep 27, 2013

Very good service.Thanks to the service advisor Dwayne Ivi ant thanks too to the tech to fix the brake noice.Thanks again.

Blb

Sep 8, 2013

I went to look at a used truck, the salesman michael metcalf didn't know anything about it. He couldn't answer any of my questions but he knew who used to own it and told me all about them. While I'm sitting in his office he has someone call his phone and act like a potential buyer and then when he gets off the phone with them starts talking bad about them. Saying how he can't stand people like that and describes her issues to me. After about 30 minutes of him walking in and out of his office I tell him I needed to leave then he takes my keys says he needs to get an appraisal and comes back about 20 minutes later. I told him I needed to leave again and he says "give me 5 minutes". I said I am leaving give me my keys and he tells me he has to go get them so I follow him to his managers office only to see him try and sneak my keys out of his pocket.. I told this guy I didn't have much time in the beginning and he assured me it would only take 20 minutes.

Hlmayes

Aug 5, 2013

This is an awesome dealership. I have always been treated with patience and understanding.

Minnesota122001

Jul 14, 2013

I have bought 3 cars at Demontrond over the past 2+ years and have had great service every time. When I bring those cars in for service (oil changes, etc,), they have the car completed when they say it will be done. I will continue to buy and service my cars at Demontrond.

Heather M

May 22, 2013

This was the first car buying experience that I have had that I did not feel like I was being talked down to. As a woman that is an awesome experience. Thank you to everyone at Demondtrond for a awesome car buying experience.

Elaine M. Holmes

May 10, 2013

Best place ever! The facility was clean, the staff was friendly. The service department team was friendly and helpful too! Definitely will return!

wes

Apr 24, 2013

Found the car on cars.com contacted the dealership after trying to get a local dealership to get it from them. Stephen Brown was the salesman that i delt with and did the whole deal over email. once i showed up at the dealership the car was detailed and fueled up waiting on me. i was in and out of the dealership in under an hour with test driving the car.

Minnesota122001

Apr 23, 2013

We have been going to DeMontrond for two years. I would not consider another dealership for any of my auto needs. Excellent service when buying a new car and for service on existing cars.

Bonnie Reed Environmental / Hazwaste Coord.

Apr 4, 2013

I was apprehensive when I first got to the dealership. I had baggage from the last time I went to buy a vehicle years ago. But then the feeling of ease fell over me especially when a courteous Gregg Anthony extended a friendly and genuine smile and made me us welcome. Throughout the process I never felt like I was unintelligent due to being a woman not a man buying a vehicle. I had an amazing experience with all members of the dealership . I was made to feel like a respected person with the knowledge of being able to purchase a vehicle. When Amy Frasier came out to greet us and work with the sales person for the best deal I felt she really meant to find us the best possible deal with out pressure to buy. The other manager Steven Brown figured which would best fit my budget. He understood what I was looking for and wanted the best for the actual price I gave him I would pay. I didn't get the feeling that I was being pushed toward something higher than I really wanted just for the sale. I honestly value all who sold us our Tahoe. The dealership General Sales Manager ( Bryon Johnson) even came to us and asked for our opinion several times. He was concerned if all was going alright. Not just to ask but with genuine concern. I want to Thank them all especially Amy Frasier and the Dealership Managing Boss Bryon Johnson, I felt personally taken care of with dignity and respect. I will be buying my truck from there when the time comes. I also love the lifetime powertrain warranty. Thank you to all.

Tom Bloom

Mar 13, 2013

I inquired originally about a pre-owned Dodge Ram. My inquiry was responded to timely by a very professional gentleman from the internet team. I unfortunately do not remeber the name of the man I spoke to. He gave me all of the information I requested no questions asked there was a default photo posted on Demontrond.com of the vehicle, I asked the gentleman to send me pictures via email. His response was unmatched by any other dealer I've ever dealt with. I came in on a Friday and drove the Ram decided it wasn't for me. I then moved from the Ram to a Tundra. I wanted a model with the Texas Edition in a beige with 4x4. They did not have it on their lot I was notified of all the qualifying rebates and incentives. Before I left the door the salesman told me his manager found the truck it was in Spring. His manager approached me and thanked me for stopping by. I did not want a truck with more than 50 miles the trip was a total of 130. Before i left I went back inside worked out a deal the saleperson drove to spring that day and had my truck waiting for me the next morning. I will never use another dealership I'm now married to Demontrond Gulf Freeway best help and service Ive ever had.

RossD

Mar 11, 2013

I purchased my truck at DeMontrond Chevrolet. It was the easiest purchase I ever made, and I have made more than a few. They treated me like I was more than just a customer. They even walked me back to the service department and introduced me to my service adviser. When it was time for my first oil change, they gave me a call to set it up, told me to go to their web site for coupons, and washed my truck for free when they finished the job. I will send all my Family and friends to DeMontrond in Texas City.

Roy Arnold

Feb 4, 2013

David my salesman was a great person and I would defintely recommend him! Very Honest!