Dewey Ford reviews

Seley86

Oct 9, 2016

The guys at Dewey were awesome to work with. They listened to what I needed. I would highly recommend any one looking for a vehicle.

Thomas Spence

Sep 30, 2016

I recently purchased a F-350 from Dewey Ford, after my vehicle was totaled in a vehicle accident. Ron Pink and Harley Deems not only gave me a very good deal on my new truck, they even went out of their way to pick it up out of town. The vehicle I wanted was located at another dealership. After the purchase was made, they made every effort to replace all of the aftermarket items that were on my wrecked F-350. This included taking it to other businesses to have them put on and picking it up. The after market items included 3 different businesses across town. This is something that you will not find in any other dealership in the state and the care and customer service they provide to make sure I was 110% satisfied. When my vehicle was totaled from a lady that was reading her garmen and not paying attention to the road, I was devastated and was lost on what to do. This vehicle was my baby and meant a lot to me and both of these guys knew that. I want to thank both of them for making this experience less painful and going completely out of their to accomplish this sale and taking care of me and my family. If you are looking for a new or used vehicle you would be crazy to go anywhere else with the service they provide and the care they put into making you 110% satisfied. Thanks again!!!!!!!!!!!!!! your the best at what you do.

JW

Sep 21, 2016

If you are going to Dewey you need to ask for Steve W. He was great too work with.

Kathy H

Sep 15, 2016

This was the first time I actually had a pleasant day purchasing a new vehicle! The staff at Dewey Ford are professional, courteous and respectful of your time. I was dine with the entire process in under 3 hours and that included the test drive and looking for other vehicles that I was interested in. Thank you to everyone at Dewy Ford!

Leo

Jul 29, 2016

would go again. they had the vehicle I was looking for

Stangrl

Jun 23, 2016

I had taken my 2012 Mustang for an oil change, they set me up for the works package ... for one I didn't know what THE WORKS consisted of the service rep (Marcus) pointed to big sign hanging in service area, didn't explain anything. I thought okay... that should of been my first heads up. I told him I recently had new tires put on an they didn't set my sensors on tires, but I didn't have any indicating lights showing on dash.. he said then they should be okay. I thought okay he should know what he's talking about so I let that go. Then I wanted my air filter changed and oil that was main reason for my appointment. I drove an hour to get there I should of drove another few mins to different dealer, but lesson learned!! Nick the service rep which wasn't the one who checked me in for my appointment came and got me said the car was done. when he gave my the bill I looked it over and had a few questions for him.. when looking at my receipt I noticed the oil change,rotating of tires and vehicle check-up was marked done and everything else was marked okay and they had checked tire tread an brake wear. First I asked why air filter wasn't changed,, oh, they just check to make sure okay... NO I wanted it changed! Nick had to explain its a paper air filter,,, first of all I'm not a STUPID GIRL and I know the stock ones are PAPER! After talking to Nick I was so upset that another Ford dealership had let me down, I payed my bill an left because I had more appointment that day. I wasn't able to look car over before I left dealership. After returning home I looked car over an tires have NOT been rotated and the fluid for washer had not been filled, bone dry! And ALL fluids were checked okay on inspection sheet...?? Wondering if my oil even got changed!!!???? I will be going back to talk with manager about this and remember I drive an hour to get there... I didn't ask for the WORKS they should maybe listen to what the Customer wants!

Carol

Jun 15, 2016

Excellent sales staff. Very positive experience purchasing a new vehicle. They listened to my needs and didn't try to sell me something I did not want.

Giddyupgo1

Jun 15, 2016

I have had my car serviced at this location numerous times due to the high milage on my car and parts needing replaced as well as regular sceduled maintenance. I will continue to have this dealership oversee and repair any problems with my car. This dealership is truly far and above what you would expect in all ways! BEST OF THE BEST!

Malloryc

May 18, 2016

Great service. Very nice people, well to work with..............................................

BigPappie

Apr 30, 2016

Good Experience. Did well in finding the vehicle I wanted to purchase

Patrick

Apr 29, 2016

I had a great buying experience through Dewey Ford! They where very understanding on what I was looking for in my vehicle and gave me exactly what I wanted for my trade. Shot out to Andy fox for helping me get my Focus ST, if your looking for a sales man who is going to listen to you he's the man. Overall great buying experience if your in the market for a car come to Dewey Ford!

Sandra

Apr 29, 2016

The staff at Dewey Ford was amazing. I have been shopping for a car for months. I went to several different dealerships but was most impressed with Dewey. The staff took the time to answer my many, many questions and make the car buying process easier. Kudos to both Alex and Adam.

firemedic026

Apr 26, 2016

Gregg and Harley wee outstanding went that extra mile to get the truck I wanted and made sure it was available to them. I highly recommend seeing Gregg Evans for you next Ford vehicle.

Judy

Apr 26, 2016

If your looking for a vehicle, go to Dewey Ford! Ask for Kevin Kauzlarich and the rest of the guys for an awesome 69th Birthday Experience!

Megan Light

Apr 26, 2016

We had a great experience buying our preowned 2014 Equinox and would definitely go through Dewey again. The vehicle we purchased was already listed at an unbeatable price so there was very little to no haggling necessary. Andy Fox was great.

Lytle H

Apr 16, 2016

Thank God for Dewey! We have three dealers in town and two of them are very cold and unfriendly. Where as Dewey people are friendly and always thank me for my service, (Korea Vet). Karl's people didn't even notice my service cap. Also the nice thing about Dewey is the layout of the customer area, sale area and cashier. They make a active busy area that is pleasant to wait in and people watch.Their service is the best hands down.

Terry C

Apr 14, 2016

Purchased a used 2014 certified Ford fusion. the overall experience was very positive. The price was very good and there was a minimum of haggling. I was in and out in under 2 hours including test drive and finance.

Jacob Madsen

Apr 7, 2016

This is the 8th vehicle I have bought from Dewey over the last 4 years and every time the service is amazing. The sales management is easy to work with and the sales people are great. Chris Glenn in the finance department is very helpful and got me the financing I was looking for.

Brianna H

Mar 4, 2016

I would recommend going to Dewey Ford for your first truck or car.

Mom with two dogs

Jan 23, 2016

I luve out of state and was traveling with my two show dogs.My 2002 Ford Expedition wouldnt start at the hotel and had to be towed in on a saturday. The Service Writer John M.explained that they were short staffed but would do their best to complete the repair the same day. The replaced the starter and my Suv was ready in two hours. Including a much needed car wash. Thanks to John and everyone at Dewey Ford!

remi6055

Dec 8, 2015

I had brought my truck in on 12/8 for service. Got here at 7;00 am for my scheduled service time . Got check in after 2 hrs no one comes out to talk to me. I find some one. They find my paperwork he tells . What they found. Then the service guy says you want it fixed. I said yes . How much longer have told me about 1 1/2 hrs longer . Not satisfied with your service today.

2013edge

Nov 25, 2015

We dealt with Dewey for about 3 months trying to find the right vehicle. We couldn't make up our minds. We dealt with Casey the most and bought with Brandon. Great experience over all. My only mark against them was when we found the vehicle they wouldn't come down at all on price. But we did buy it still so good job to them.

TDickey

Oct 29, 2015

I was very pleased with the service I received at Dewey Ford. The salesman listened to what I wanted and how much I wanted to spend. He found exactly what I wanted with no pressure to make a quick decision. I will recommend my friends and family for certain. Finance worked to find me the best interest rate for my loan.

dickey913

Oct 28, 2015

I was very pleased with the service I received at Dewey Ford. The salesman listened to what I wanted and how much I wanted to spend. He found exactly what I wanted with no pressure to make a quick decision. I will recommend my friends and family for certain. Finance worked to find me the best interest rate for my loan.

Jake Dauger

Oct 13, 2015

If you can get a deal, feel free to buy from them. However, if you are taking your car there for service after warranty, don't believe a word they say. On two separate trips, ( it took that many because they made no attempt to fix my truck the first time), the tech working on my truck sabotaged my engine to support recommendations made on the work order. They were all simple fixes, but for the average person they would have cost a couple hundred dollars in unneeded repairs trumped up by the dealership.

kevin

Jul 25, 2015

We were very pleased with our service that we received! Our sales guy was very knowledgeable and nice, and the finance guy went out of his way for us!!

Andy

Jun 8, 2015

Kevin Gascon is a liar and a thief... I traded with Kevin, make sure you get every thing in writing before you pay. He says one thing and doesn't follow threw with his word.

Jon Frustrated

Jun 6, 2015

Truck taken to Dewey Ford for repairs after accident in February . 30 days later told it was done, picked up drove down street and smoke coming from tail pipe. Take back, no service was done on truck! They had truck several more days. Puck up, drop of over and over. It's now June and yep, Truck back in shop due to failure last 5 trips to get it right. To top it all off they don't have a comparable loaner. My truck is how I work. Been lied to, given excuse another dept. Fault. No help from GM, No help from service manager. 3 generation have bought from them and that is all about to end!

car looker

May 31, 2015

This in all my years was one of the absolutely worst car dealing experiences I have ever encountered.I was VERY interested in purchasing a certain vehicle and left just shaking my head in wonderment.The salesperson I had was not very helpful, the sales manager who appraised my trade in was one of the most unfriendly people I have ever met. After the unfriendly manager told the sales man what to offer me, I thought the appraisal was 300 dollars to low. I told the sales man the offer was a little low.This is where it gets crazy, the salesman said ok, he understood and walked away. I was never even given the chance to counter offer or pursue this purchase any further. I looked at my wife and all I could say was WOW, we then left for home.

Fused!mikenancy

May 20, 2015

We had a Ford Edge which we really liked but felt we needed a more economical smaller car. We knew we needed to cover the loan for our Edge for trade-in and did not want a higher monthly payment. We told Ron Pink that was what we wanted and would not purchase that day if that couldn't be met. We found a Ford Fusion that fit our needs just right and Dewey Ford came through for us. We were able to trade in our Edge and cover the loan left on it and not have a higher monthly payment for the Fusion. Dewey also got us the color we wanted also.

Mary JO

Feb 12, 2015

It was a rainy snowy late afternoon in January we were driving around looking at cars and found the Dewey ford lot .We had been looking for hours at other lots in the area and no one came out to greet us at any other lot. As soon as we got out to look at a car there was Jonathan Youngbear to help us out. He stood out in the sleet and answered our questions and went on a test drive ,never rushing us .We found what we wanted and they worked with us to get a good price on our trade in and all the financing.By the time we left there was a full blown blizzard and it was past closing time they took good care of us and I would recommend them to everyone.

Troy M

Jan 3, 2015

Bought a new 2015 Ford Expedition EL and a 2012 Used Ford Escape for one of my kids. My salesperson was Ron Pink. It was truly a pleasure doing business with them. No hard sales tactics and the whole transaction was fairly easy. Ron is a great guy to work with. If you are looking for a new vehicle I would recommend Ron as a salesperson.

sugarfreetj1

Dec 6, 2014

I wanted a car that listed at 35MPG, blue, Fusion. To get it, I go to the best salesman I have seen for the past 4 years RON PINK. Actually I thin k it has been longer. Ron is verbose, he keeps information about the car coming to me continually, during our discussion. Ron introduced me to Scott in the finance. He made sure I understood everything before I signed. They both spoke clearly and concise.

Brian Rausch

Nov 26, 2014

Showed up to my scheduled oil change. They said it would take under an hour (as it should, it's only an oil change). It has been over an hour and a half and I am still sitting here. No idea how much longer it will be - this is not the first time the turnaround has been slow...you think I would learn my lesson. My suggestion is to find a different dealership for service, that's what I will be doing.

Kimmero

Oct 28, 2014

Shane Mehmen was excellent to work with. Everything went very smoothly.

Kerstin n Mike

Oct 17, 2014

Kevin Gascon was our sales guy! We loved working with him and Zach. Both friendly, professional and aware of our time being important too!

Pat Huffman

Aug 31, 2014

Absolutely the best dealer around. Their finance department goes the extra mile to get you the best interest rates.n

Go Hawks

Aug 30, 2014

I've purchased two vehicles from Dewey in Ankeny (one from Dodge and the other from Ford). Easy to work with, very fair pricing, not overly pushy sales people, and a pleasant purchase experience.

zrconrad

Aug 29, 2014

Dropped my truck off on a monday night with what I thought was a transmission issue and a bad tire pressure sensor. Told them I needed it back by Friday afternoon as I had to pull my camper with it and they said that it shouldn't be a problem. I also told them what they had to do to get the truck to act up. Tuesday they called and said that they wern't able to pull any codes from it and told me which tire pressure sensor was bad. They said that they were going to drive it and see if they could get it to act up and give me a call back later that night. I never recieved a call back.Wednesday afternoon I called them and asked what was going on with my truck and they siad that they were not able to get it to act up, but were still looking into it. I again told them what you had to do to get the truck to act up.Thursday afternoon I called them and they told me that they still couldn't get it to do anything and wanted to know if they should keep looking into it. I told them yes a little upset as it was getting close to Friday and I needed my truck back. After I left work that night I drove over there and told them that I wanted to drive it as I knew I could get it to act up. The service guy went with me and I did exactly what I had told them to do several times and low and behold when we get back to the dealership and start driving around the lot it starts to act up. I pulled it up to the service bays and the service manager came out and diagnosed it as being the VCT solenoids and not the transmission. The service guy I was working with told me he would get an estimate written up and I asked him if was still possible to get the work done by Friday afternoon as I would have to make other arrangements otherwise, and he assured me that that wouldn't be a problem. Again as I was leaving I asked him if it was going to be done Friday and he again said yes.Friday morning the service guy called me with the estimate and I told him to start working on it. I again asked him if it was going to be done that afternoon and he said yes. Friday afternoon I went over there to pick up my truck and after waiting for 20min for the service guy to figure out what was going on he told me that my truck wasn't finished and that he couldn't do anything for me other than to have them start on it first thing Saturday morning and that it should be done around 9AMI left pissed off as I now had no way to get my camper to the campground and was going to loose out on a night of camping fee's as I had reservations. Saturday at 10:30 I called them as I haddn't heard anything yet. I asked to talk to the service guy who I had been talking to and was told that he was off. I asked them if my truck was done yet and was told that it wouldn't be finished until that afternoon and acted like they knew nothing about me needing it as soon as possible.I ended up having to find someone with a truck to pull my camper. When I was about half way back to Ankeny from Ames they called and said that my truck was finished. I went and paid and told them I wouldn't be back.All it would have taken was for the service guy to walk out to the shop Friday morning and tell the machanic that I needed it by that afternoon, but apparently he was too busy to do that or didn't care.As I was walking out pissed off Friday afternoon the service guy told me that he would "make it right for me", well it's a week later and he has yet to "make it right with me"

RobinJ

Aug 20, 2014

The sales staff at Dewey Ford we're very helpful. My credit wasn't the best, and the team worked at it until they found a lender. It was a great experience, and I love my new Ford!

Blue Flame F150 Owner

Aug 10, 2014

I went to 3 Ford dealers and 3 GM dealers before I went to Dewey Ford. I was ready to give up on trading my Mustang in for this truck. I had one Ford dealer tell me there wasn't any trucks like I wanted with in 400 miles of dealership. I had appointment at a local dealer 12 miles from home. The salesman was no show. called him about returning. He told me he was busy with demo rides at county fair 2 miles away. Reschedule appointment. I went to a GM Dealer in Ankeny Before I went to Dewey Ford. They wanted to steal My Mustang. The sales manager told me I was to attached to the Mustang to get rid of it. I walked out. I went next door to Dewey Ford. While I was kicking tires. My sales consultant approached my girl friend and I. I let her do the talking. Dewey had a truck like I wanted but wrong color. While we test drove truck. Sales manager found truck like I wanted. ( 50 miles away from dealer that told me no truck within 400 miles of his dealer.). I was within reason of purchasing truck on Saturday when I left. I ran out of time. I had somewhere to be. I went home filled out Finance agreement on line. On Monday morning I was contacted by sales manager with offer I could not turn down. They went to the dealer ( n my back yard) to get truck. We made arrangements to pick up truck. 3 days later I have 800 miles on truck. I will send any person I Know to Dewey Ford that is in the market for a vehicle.

Thomas Spence

Jul 31, 2014

I had a great experience at Dewey Ford with the purchase of my new F-250. This will be my fourth new pickup in the last 4 years and every time they have treated me like family and like a very close friend. I will never go any place else in the further to purchase a new or used vehicle. I will be back in the very near further to purchase a new or used car this fall. You will not find a better dealership to deal or trade with for a vehicle. I was given top dollar for each and everyone of my trade in's. I also had a few additives done extra to my new F-250 in a short amount of time, and it was done very quickly and done right the first time. If you plan on buying a new or used vehicle, I would highly recommend stopping in and checking out their hospitality and commitment in making your buying experience enjoyable and easy. You will not go wrong and you will be very happy with your purchase. Thanks very much for being the best at what you do, Ronald Pink and Harley Deems.

Ltngdrvr

Jul 24, 2014

Was trying to inquire about a ad for a Ram truck but the message apparently went to their ford dealership instead of the Ram dealer and they offered no help.

LLll8888

Jun 19, 2014

It was great having a purchasing experience in DEWEY FORD. Everyone here is helpful, especially Stephen. Stephen is very patient and he would like to explain whatever I asked about my interested vehicle. I appreciated his service and DEWEY FORD.

jessmeyer09

Jun 8, 2014

We had a great experience in purchasing a quality used vehicle mainly because of the staff we were lucky enough to work with. Kory Swan our sales person was absolutely amazing. He made us feel very comfortable and has an awesome personality. He was probably the reason we purchased a vehicle at Dewey. Also Adam Ratzlaff was our financing guy, he also made us feel very at ease during the process. When we are in the market for a vehicle again we will definitely be looking for these two guys to help us out again.

EJMJ2014

May 8, 2014

Enjoyed Mr. Pink and Peter! Didn't want to buy the civic that day but they worked their magic! Very good experience! I will continue to recommend Dewey to friends and family.

R96m

Apr 2, 2014

We had a very pleasant experience. Our salesman did everything we ask him to check into in the way of pricing and warranty issues. The finance department was very helpful in finding financing for us. Would not think twice about buying another vehicle at Dewey.ThanksRex

eschuler

Mar 28, 2014

I stopped at Dewey Ford on March 16th 2014 just to look at used Ford pickups . And ended up looking at new pickups. Was real impressed with Jordan Miller's friendliness and knowledge of Ford pickups. I ended up buying a Ford F150 . I was impressed there was no pressure. We are enjoying it greatly. Thanks for a pleasant experience. Earl Schuler

Viking007

Mar 26, 2014

Ron Pink and Harley were very friendly and great to work with when i bought my new escape.I love the car and Ron made it very easy to make a decision on and got me in and out with no problems. They explained every thing in detail on my suv and how it works. Thanks again and i will be telling everyone to go to Dewey Ford for their great service.

kmaher

Mar 7, 2014

We recently traded a vehicle and purchased a 2012 Dodge Durango Citadel from the Dewey team. Brett McLean was very helpful and patient as we drove 3 different vehicles and helped narrow our search to the vehicle that best fit our needs and budget. he coordinated the delivery of a few "punchlist items" and followed up a number of times with us to confirm our satisfaction. Todd Prall was very professional and worked with us to get the most out of our trade-in and to feel satisfied with the best price on the new vehicle. we will be using Dewey in the future and will be recommending our friends and family to start their searches at Dewey Ford in Ankeny

PollyPattison

Mar 7, 2014

Highest marks to Dewey Ford because they had the car as advertised and ready to show. Adam Ratzlaff, our salesman, was polished, professional, personable, and facilitated an extremely positive car-buying experience for us. The rest of the staff we had contact with was equally professional and great to work with. Although the pre-owned car is not a Ford product, Adam was fully acquainted with its features. When we picked up our new ride from Dewey, he had made certain it was detailed and it just shone. He took us out to our "new" GMC Terrain and gave us a brief but effective tutorial covering operation of the car's equipment such as auto close on the back door, mirror adjustments and heat features, heating and cooling system, stereo system, and window wiper functions. Post purchase, we have been watching prices on cars similar to our purchase and are completely confident that at Dewey Ford we found the right car for the right price. We are completely satisfied.

ctippins

Mar 2, 2014

I hadn't been to a dealer for car purchase in over 20 years. I was looking for a certified used, low miles, good mileage vehicle. Due to my work schedule, my available hours don't always mesh with businesses. Thanks to Dennis, and the team, the experience at Dewey exceeded my expectations. At another dealership, I was totally ignored. And at others the focus seemed to be for new sales. At Dewey I was greeted immediately and was with a sales rep within minutes. Dennis stayed nearly an hour after closing to give me more time for test driving. I returned the next day after having narrowed my options and being better prepared with budget considerations. They worked with me to choose the best vehicle and obtained the best financing for me. From beginning on Friday late afternoon, to completing the deal on Monday morning, they couldn't have been more accommodating. I feel safer in my new car than I've felt for over three years in my previous one. I am COMPLETELY satisfied.

pkmcguire60

Mar 2, 2014

Patrick Grady went above and beyond to find the right car for me. He was very informative and answered all my questions and he took that extra mile to make sure I was satisfied and happy with my decision, 2014 Ford Focus. The whole process from the moment I walked into Dewey Ford until my husband and I drove off the lot, the whole Dewey Ford Team and Patrick Grady made our experience buying a car an enjoyable event. I would like to extend a thank to the whole team for all their help as I greatly appreciate it.I have bought my last five cars and Dewey Ford and will continue to do so in the future. I never keep it a secret to my friends where I purchase my vehicles and will continue to recommend this dealership to them.

johno478

Feb 23, 2014

overall had a good experience with a well informed and courtious salesman. All the we people that we delt with to buy our new Escape were well informed and courtious

AverageCustomer

Feb 14, 2014

Save yourself the stress. Very dishonest. A few examples I Was told they do not negotiate price on pre-owned by salesman who also outright lied & told us unneccessary purchases were required. Uneducated with the car buying experience he took us for things we didnt notice right away.( Keyless entry that doesnt work) We should have walked away. Now we are angry rather than the expected happy car buying experience.

bmac74

Feb 10, 2014

We bought the car from out of state over the internet through Brett McLean. When we arrived, the car was exactly as he promised and the price exactly what we agreed upon with no surprises. In their heated delivery bay, Alli Perez took time to explain the features and made sure we were completely comfortable with it. All of the staff made us feel welcome and we were very happy we bought the car from Dewey Ford.

rogt24

Jan 26, 2014

Fantastic experience with Dewey Ford. I live 2 hours away with other local Ford Dealers but went back to Dewey Ford after they found and got me into a 2011 Ford Mustang, that first experience with them was really good, this one went over the Top they are just fantastic, they got me into the vehicle we wanted and also the right price range, never pushy or misinformed on anything the whole time. Was even close to closing time and none of them ever worried about the clock the just focused on our needs. Thanks to Zack, Adam and Griffen.Roger & Kami Thenhaus

ibegambit

Jan 6, 2014

Ron was very helpful in figuring out my needs and wants and making it happen. :) He was very patient with me. I truly appreciate his service!

mihalo

Dec 15, 2013

These people treat me like family when I'm there. I've been looking for a car and been to a few dealerships but none of them made me feel like the Dewey Ford Team. They searched the lot to find the car with exactly the options I wanted and then made it fun. Not the hassle and pressure of buying a car. I've always driven Chevy's but my husband always drove Fords so I went in to give them a shot. Love, love, love these people. So fun and kind. Love my car! Just wish it wasn't so messy outside as I don't like it to be dirty! Will buy from them in the future! It's a promise. SincerelyDiane MihalovichAnkeny, IowaPlease don't send me any e-mails.

therubytiger

Nov 19, 2013

Multi point inspection supposed to include topping off the fluids. My coolant was really low (below min line) and I expected it to be topped off. But I saw the same level of coolant after I got back home though there was a green check box marked on the check list next to the "coolant". If you don't think you should be topping off the coolant I at least expect you to bring to my attention that it is below the min level. Very poor service. Now Im concerned if I got the proper inspection of my car at this dealership.

BrandonAmanda2014

Oct 3, 2013

We love our new truck! Wyatt found exactly what my wife and I were looking for. We were able to select the features we liked from the more expensive models and trim what we didn't need. Not everyone really needs heated and cooled seats or the option to reconfigure anything in your car with the push of a button. Wyatt located a model that was a perfect fit for us.

ZippyDVH

Oct 3, 2013

I had been looking at different vehicle makes for quite awhile, but decided on Ford. When I went to Dewey to look around I was not pressured to buy right away and they listened to my requests and worked very hard to come up with exactly the vehicle I was looking for. Although the vehicle I chose was not in stock, they tracked it down at another dealership and made arrangements to get it to Dewey as soon as possible. While awaiting delivery, Andy checked in with me several times to provide a status update.Once the vehicle arrived, they expedited the paperwork and financing. Although they recommended dealer add-ons there was no high-pressure sales pitch to purchase them. I did purchase the undercoating option and the dealership provided a rental vehicle to me while they had my vehicle in the shop. It took less than a day to apply the coating and everything went very smoothly.I would recommend Dewey if you are in the market for a new car. They were very cooperative and accomodating.

janelltravis

Aug 27, 2013

I was very pleased with my experience at Dewey Ford of Ankeny. Dustin went out of his way to make sure I was happy with my purchase. He was good at responding to my phone calls and getting the back to me. This is the second car I have purchased from him and have recommended several of my friends to him.

bertfloors

Jun 5, 2013

I was in the market for a New 2012 Ford E250 cargo van. I started shopping around online and found a couple of dealerships that had the particular van I was interested in. After talking with a couple of dealerships, I contacted Bob Berry at Dewey Ford. Bob was very helpful in informing me about the van. I run a business in Iowa City and don't have a lot of time to go back and forth to "bargain" on vehicles. After talking with Bob, I knew Dewey Ford was the right choice for me. Bob had given me a price that was outstanding! The other dealerships couldn't come close, even after I was told, "We all have the same pricing on vehicles, Dewey Ford can't have a better price." Well, that obviously wasn't true. I was very happy with the transactions over the phone with Bob. When I arrived in Ankeny to take delivery of my new van, I found it was clean and Bob had the tank full of gas, ready and waiting for my trip back to Iowa City. I am very satisfied with Bob Berry and the personal service. My next purchase definitely will be with Dewey Ford. Thanks Bob! Torrance BertelliOwner, Bertelli Wood FloorsIowa City, Iowa

blk281

May 15, 2013

The sales team helped me with my goal of a monthly payment that I was comfortable with! I told them a monthly payment price and they did everything they could to reach that price and did! I WILL be buying my next vehicle from Cole Fry at Dewey. Great job, I love my new truck and how I was treated!

EcoBoostin

May 1, 2013

I recently purchased a Ford Focus ST from Ed Myers. Not only did he go above and beyond to get the best deal on the vehicle, he also went above and beyond to search for incentives I qualified for(even double checked). I was very impressed with Ed's no pressure sales and was also impressed with the staff as a whole. I will instantly refer people to Dewey Ford if every they are in the market for a vehicle, new or used.

Tara from Redhottop Design

Feb 26, 2013

My husband and I shopped all the Ford Dealers around the Des Moines area. At the "biggest" one, the salesman never took us out to look at the cars, he just showed us pictures on the computer then brought one up that was closest to what we were looking for. It was not what we wanted. When we got to Dewey it was late, but the salesman still gave us a full demonstration, showed us the cars on the lot and even took us to the back lot where the new cars had just come in. I fell in love with a Blaze Yellow one. The management and staff were very helpful and nice, and our salesman bought dinner for our daughters as we were there later than we expected because we were only going to be "looking." The finance department handled our sale professionally and quickly. They did not give us as much for our trade as we would have hoped, but we were offered more there than any of the other dealers and to be honest it was a trade we really wanted to get rid of as it was starting to have major issues. Overall, our experience at Dewey Ford was excellent. Our salesman and a service tech called to say thank you for our business and to let us know who to call if we had any concerns or questions. I highly recommend this dealer.

kevindjohnson

Jan 31, 2013

Steve was very observant and helped me find the right vehicle for me. I had an idea about what I wanted, but wasn't absolutely sure because I was a first time truck buyer. Steve talked me through it which helped clarify exactly what I wanted. Additionally, I liked the fact that I was given an in-depth introduction to the functionality of the truck. I have owned my Ford F-150 for a little over a week and I am very satisfied. I appreciate the overall service provided by Dewey. Thank you.

JERRY HANRAHAN

Jan 16, 2013

HERB MILLER WAS MY SALESMAN, IT WAS A GREAT experience HIS CUSTOMER SERVICE SKILLS ARE EXCELLENT, VERY HELPFULL AND ANSWERED ALL MY QUESTIONS. DEWY FORD AS A WHOLE IS A GREAT DEALERSHIP THIS WAS MY SECOND VEHICLE I HAVE PURCHASED FROM THEM AND BOTH TIMESWAS A GREAT EXPERIENCE. I HIGHLY RECOMEND DEWEY FORD AND GO SEE HERB MILLER HE WILL TAKE CARE OF YOU.

GinnyJ2

Jan 14, 2013

I just wanted to say that I had a great experience working with Herb Miller in sales. He was very patient and persistent in working with me to find exactly the car that I wanted and at the right price. I visited the dealership a total of 3 times, and everyone that I met was very friendly and accommodating. They were especially nice to my girls, who are 5 and 8, in setting them up with cartoons to watch and providing them with drinks! I was looking specifically for a 2010 Equinox LT, and I had to keep a very precise budget. Even though it took a little longer, Herb stuck with me and was able to find my car at a payment that I could live with. All the while, he was very positive and kept me up to date on what was going on with the search. I had a very positive experience overall, and Chris in the business office was very pleasant to work. He kept everything simple, straightforward and quick! I will definitely send friends and family to Dewey, if I know they are in the market for a car. Thanks to everyone for making my car search a success!Ginny Jamison

zjx881129

Jan 12, 2013

It was very easy to work with Herb Miller and the rest of the team. Herb worked with me to find what exactly kind of ford edge 2013 I needed and make sure the price make me satisfied. It's really a good experience for me to work with them. Great team. Great vehicle.

sandeegavagan

Jan 4, 2013

Thank you Steve for a wonderful experience. You are very good at what you do. We really like our new C-Max. We have had numerous people ask us what kind of a car that we are driving. I wonder why Ford doesn't advertise this car more. Please keep up the good work.

Khaught

Dec 15, 2012

Herb was very knowledgable about his products. I came in to look at a new explorer but realizing my needs he found me a used 2011 traverse that fit my needs perfectly. Thank you

Dkazeze

Dec 11, 2012

Great experience overall, Herb and Roger were extremely helpful and patient, in the span of two days I was in and out because of my work schedule and both of them kept me informed and updated throughout the whole process. Drove home happy in my new truck on the second day.

bethany.a.kirsch

Dec 6, 2012

I was involved in an accident on Sunday Dec 2. and needed a car ASAP. This would be the first time I bought a car without the help of my parents or any family member and I was slightly nervous and upset about the current car my insurance had just totaled. I had looked online for Ford Tauruss for sale. Out of all the cars I found, the 2 that I was interested in were the lowest price and seemed like the best deal at Dewey Ford compared to everywhere else. Herb was the sales man that I was transferred to when I called Dec. 4 and asked if I could set up an appointment to look at it more closely. Herb called me the next day to verify that I was still coming and was very cheerful when I arrived the next evening (Dec. 5). The first car I was looking at had unfortunately been sold but the gray 2011 Ford Taurus was still there. We immediately went for a test drive. He was very friendly, in a great mood, very personable, and genuinely appeared to want to get me the right car at the right price. I never even had to ask for the Car Fax nor did he hide that it had been involved in a minor accident. He showed me everything that Dewey Ford's shop had fixed/maintenanced on the car, also. I had to go to work later that evening and Herb offered to come in on his day off to make sure that the sales process went smoothly. When I arrived the next morning, he went through all the paper work with me and set me up with others who helped to get my car financed and other additional services that I could get with my car. We did find that the keyless pad wasnt working correctly and Doug McGrew said it would be fixed when it came in to get the other services done. My schedule is rather full as I work about 12 hours every day, so Herb offered to pick my car up for me and drop it back off for me when it would be serviced. I met with Todd to get all my finance issues worked out. He found the best loan for me and answered my many questions I had. To finish it all off, Herb drove my rental car back to Enterprise and made sure that I had everything taken care of before I left. This was an overall great experience and I will definitely recommend Dewey Ford to any person I know looking for a vehicle! Thank you for the great sales people you have at Dewey Ford!

New Forus Owner

Dec 3, 2012

Our last vehicle was purchased from Dewey quite some time ago. It was a good experience, so we went back. Jake Paskert did a great job. Only wish he'd been able to come down on price a little, but that's out of his hands.

jchampagne11

Nov 27, 2012

I recently purchased a used 2011 Ford Fusion at Dewey and worked with Adam Ratzlaff who I met this summer at a wedding reception. When I called him 3 weeks ago to let him know I was ready to look at vehicles, he remembered me immediately and invited me to come in at my convenience. I went over one evening and kept him late, past closing, but he never made me feel like i had to rush. We test drove 3 vehicles and the 3rd one is the one I purchased. Since it was going to be my wife's car, I got to bring it home overnight so she could test drive it the next day. That next day both my wife and I went to Dewey, worked out a great deal and started the paperwork. Again we were the last customers on the lot and it was a Friday night. Rather than keep their employees any later we were able to complete our paperwork and financing the next day. Chris Glenn the financing manager was a pleasure to work with and was straight-forward and very easy to work with. I know it's their job but during the whole process, I felt like we were their only and most valued customer! Jeff Champagne - Ankeny, IA

Connie Slavin

Nov 26, 2012

My wife and I had the ultimate buying experience with Dewy Ford in Ankeny Iowa. This dealership had a large inventory and a very knowledgeable staff. The large inventory made our shopping convenient for comparison and test driving. The staff was very knowledgeable in each area of modality which made our buying experience very swiftly, accurately, and professional. Our salesman, Dennis OMeara, listened to our very specific needs and with out hesitation would educate us with the new options available. Mr. OMeara took the time to show us vehicles with the latest options and demonstrated how the features worked. We discussed trade in value and never once did we feel pressured. In fact, we returned to the dealership three times before we made up our minds to purchase. Dennis was professional, honest, and displayed integrity. He encouraged us to be comfortable with our decision. It was Dennis why we returned to make our purchase.The next process was financing. Dennis introduced us to the people that we would be working with to make this deal happen. The finance person explained our rebate, trade-in value, and final cost to finance. Not once did we feel intimidated. We truly appreciated the fact that all the financial aspects were explained in detail and without any surprises.Dennis OMeara is an extraordinaire salesman. We felt like Dennis had our best interest in mind. He truly believes in the customer, customer service and representing Dewy Ford. Dewy Ford is very lucky to have him as a team member.Robert S

khavinga-kantak

Oct 31, 2012

We Looked at vehickles in Ft. Dodge, Ames, and Ankeny. Dennis O'Meara was the first salesman that came to the lot to ask if he could help us, he and the staff were helpful and pleasant to work with. They were also the first sales people that acted like they really wanted to sell us a truck. They went the extra mile and for the second time in 4 years sold us a new vehickle. They try very hard to meet any special needs and get you just what you want. A pleasure to do business with! Dan and Karen McGrane

cradams

Oct 6, 2012

Jake Paskert worked with us to find just the right truck. I went to buy new but we found a used one with low mileage with everything I wanted and the price was right! Jake is a fine young man with the skills it takes to excel in this business. He was very friendly and helpful, exceeding expectations of a car salesman. Any questions or concerns I had were handled be Jake immediately. I wish him the best in this competitive career. Also, this is the second F150 I have purchased at Dewey and their all around knowledge and customer service will keep me coming back.

judysterns

Sep 26, 2012

Partrick Grady and the staff who assisted me were much more than friendly and helpful. They seemed to actually care that they found the perfect car for my comfort and needs. I am happy to recommend Patrick and Dewey Ford to my friends and family. Thanks you so much!

schrader

Sep 24, 2012

Everyone at the Dealership went out of their way to help us.Ron Pink and Harley Deems worked with me to get the best deal around for my new truck.The service dept.helped me come back to this dealership because of the way they work out any problems I have had with other vehicles from this dealership. Great Dealership!

ssp413

Sep 22, 2012

It wasw very easy to work with these two gentlemen. They worked with us to make sure we got exactly what we were looking for and made sure that we were satisfied before we left with our new vehicle.

LUKER

Sep 20, 2012

I would recommend this dealership to anyone. Ron, Doug, and Zach worked hard to get me the right price on the vehicle that I needed. Great service, great vehicle.

Pierce_mn

Sep 16, 2012

I would definitely NOT BUY FROM DEWEY AGAIN. I have to agree with a previous poster that if you live outside the state then STAY AWAY FROM THIS DEALERSHIP! Seriously they don't know how to handle out of state paperwork. We asked business manager a few questions and received responses like I don't know, I'm not sure, etc. Sales - watch the numbers because they are not transparent. I read through all the paperwork and the MSRP was 3 different values. How can that be? We did buy a car because our current one was junked. When we left the lot Dewey even forgot the Temporary license tag to drive legally. These people are shysters! If you buy from Dewey be very very aware of the numbers. Herb even said, " that this whole situation was partially my fault!" are you kidding me - a salesmen telling me it's my fault for being thorough? He even slammed the door out of the business office. Childish behavier. Then the general manager Harley was like ha ha it will be ok you are a Vikings fan trying to soften up the situation. What a joke. TRAIN YOUR PEOPE IN PROFESSIONALISM, INTEGRITY, KNOWLEDGE, ACURACY. That is another thing Dewey kept changing my final price and saying, " I dont recollect that and let me check the tapes of our conversation, which I thought was for training purposes. I believe that is illegal. All I am trying to say BUYER BEWARE! It's your money Good luck if you buy from this Aweful dealer.Question for everyone -do you want to buy from a dealer whose business Manet doesn't know what is going on? Sales manager that doesn't Recollect especially from email where thing were spelled out? Sales manager that tells a customer his fault? Ans a Sales manager who slams the door on you! Yes this happened and is on tape!!!

edwardb2012

Sep 12, 2012

Extremely professional service and attitude. Ron is awesome salesperson and provided the time needed to help my decision.!!!Dewey Ford is the best!!!! Look no further for your CAR!!!!

sboyle1202

Sep 10, 2012

I appreciated Ron making the experience as easy as he did.... he took my concerns and needs/wants into check when he suggested the Ford Fusion, hybrid... and so far, I LOVE this car! Getting a lot better mileage than my Edge did, and I'm enjoying being back in a car vs. crossover. Ron suggested a route to test drive the vehicle that gave me lots of chances to see how the car handled, and kept up a lively banter the entire trip.

captain304

Sep 9, 2012

Dewey Ford has been one of the best car dealership experiences that I have had in alot of years. They are one of the few dealers that will take the time to listen to your wants and needs and find you exactly what you want in a new vehicle. Buying a new vehicle is a big step and a financial investment, and they make sure you are satisfied with your new vehicle. I live in a small town and our own ford dealer can't even come close to what they have to offer. I drive by there every day and laugh about what they missed out on.Ron Pink and Harley Deems, are one of the few salesman I would recommend for anyone to purchase a vehicle from. These two people made my decision easy and smooth. Not only were they courteous and professional with exceptional customer service they were above the rest and few people earn that respect from me so fast. They make you feel at home and no pressure to buy. Thanks for making me proud to own and drive a vehicle purchased from you and Dewey Ford.Justin Carter, was very knowledgeable in the vehicle I purchased. He made sure I was comfortable with my new vehicle and no question was left unanswered. When I left the dealer I felt like I had owned the vehicle for years.Stephanie Alber, was also a great financial adviser. She went out of her way to ensure I had the best deal in interest rates and the correct coverage for my vehicle. Matt Karnatz, was an exceptional individual that answered all of my questions about the needs and wants in a new pickup. Matt is very knowledgeable in service and performance of their products.This Dealership tops them all in every department and service they provide. I would hope that if you were considering buying a new or used vehicle, please take the time and visit with these individuals before you buy, you will not be disappointed. Last but not least. The hardest thing for me to do was to trade in my pickup that I loved so much. I purchased this from Dewey Ford 3 years ago and was treated the same way back then.Exceptional and Great Job Everyone!!!!!!I will be back and bring my friends and family also.You've earned a friend for life.

dhowdy

Sep 2, 2012

I have wanted a ford edge for the longest time and I found one in my home town and the dealership would not work with me. So I decided to go out of town and I am glad I did. When i drove on to the Dewey lot I actually had a few minutes to myself to look at a few vehicles without every sales consultant in the place coming out like a pack of hungry hyena's. After I looked around and test drove a few other cars to make sure I was absolutely sure an edge was what I wanted. They were all very helpful in putting me in an edge that was just right for me. Some places presure you into buying something that you really don't want here they work with you and make sure you get what you want. I think that they understand that every case is diffrent and they will work with everyone. I would highly recommend Dewey Ford to anyone wanting great service when getting a car and not leaving with the feeling in your gut that you were taken advantage of.

gilroy1

Aug 31, 2012

Kory Swan was my main sales consultant and he was exceptional. Doug McGrew was tremendous. Beau Nielsen and Brian Lenz were also excellent. My total experience at Dewey Ford was A Plus. It could not have been any better.THANK YOU for the best car buying experience i have ever had. THANK YOU Dan Boettcher, General Manager.

calynch

Aug 28, 2012

Andy was very knowledgeable. We took our time and test drove several dealerships. He even logged onto the computer and looked at the competitions inventory for us to compare. The only problem with our experience was the wait time it took to get started on the paperwork.

brandi

Aug 27, 2012

HERB MILLER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!I cant say enough about this guy :) He was everything that anyone wants when they are purchasing a new vehicle. I called him the day before and set up an early 8:30am appointment to see him and test drive a car I seen online. We live about 1 hr 45 minutes away. We came in early and was unsure what we were buying that day. All we knew was that we needed used, good gas mileage and low miles. We test drove 3 cars that morning. All in which he drove up for us and parked. Doing this all for us while it rained! We took all morning to decide what it was that we wanted and he was the most patient person I have ever seen. He sat with us, went over options and was friendly as can be. He told us a few person things about himself which made us feel RIGHT AT HOME. He worked hard for us to get into the vehicle we choose all while doing it in our budget. We were there over the noon hour and had our 2 kids with us. Herb even went and got our kids Burger King WOW that has never happened. Once again I cant say enough about this guy. We had no hassels at all with our experience and will definately return to buy our next vehicle when I graduate nursing school all because of Herb! We hope you are still there when we come back Herb WE LOVE YOU. Thanks so much :)

cvroegh

Aug 20, 2012

Ron Pink was excellent and made our expierence great! We couldn't have ask for anything better! We will definitely refer our friends and family!

russell focus

Aug 8, 2012

Our experience at Dewey Ford was rewarding from beginning to end. Ben Praska answered all questions and was very personable, not pushy or insistent. We were also pleased with Stephanie Alber who did a great job finding us the best loan/interest available and suited to us. She as well was helpful and knowledgable about all financial questions, warranty and "extras." She was pleasant and personable, she seemed to enjoy her job and it showed with her positive attitude and smile. Josh Reinhart was our delivery coordinator. He was very helpful as he showed me all of the "gadgets" and how they worked. He definitely knows what he is talking about! He gave me his card and encouraged me to call if I had any questions, he was very confident in himself and his knowledge. As we were waiting for paperwork one of the business managers came by to thank us for our business and asked if we needed help with anything else. What I liked most was that at each encounter we were asked if we were being treated well, did we have any concerns that needed addressed and please let them know so they could be rectified. They all had a nice, firm handshake and smile to greet us, and the same before we left. Very pleasant experience!Jim and Lainey Russell

brees

Aug 7, 2012

Ron done a very good job showing my wife and I first the new Fusion cars, then the used cars. Ron was very knowledgeable and helpful in finding us a great car.Thank you,B&L

ps44

Aug 7, 2012

Peter Lucas was superb as a sales person. However, I do not know the name of the person who did the final paper work - I did not appreciate his trying to shove all the extras (add'l warranties etc) down my throat. Why can't people accept the answer no - instead of going on and on and on trying to get you to purchase more things? I also was not happy after I decided to buy that I had to wait 3 hours before everything was completed - I had an 80 mile drive to get home and sitting around is not exactly my cup of tea - it was so late (got home at 9:00 P.M.) and was unable to eat before then because I have night blindness and had to get home before dark. I kept telling the guy that did the final paperwork I just wanted to get done and get out of there so I could get home because of my night blindness. It is questionable as to whether I would recommend this dealership because of having to wait so long and the way the personnel with the final paperwork was so pushy. I do, however, recommend Peter Lucas.

ruraldiesel

Aug 7, 2012

I was looking to buy a 2012 Ford Super Duty and checked with three different dealers. Ron Pink at Dewey Ford had the best price along with knowledge of what he was selling. It was a great experience overall and Ron Pink is what I would call a great salesman. So many today don't know their product or care after you have purchased the vehicle. If you are looking for a new or used Ford I would recommend Ron Pink at Dewey Ford.

tjrohde83

Aug 7, 2012

Very friendly, courteous, and prompt! I was very pleased with the level of service provided, the breadth of knowledge of the sales person, and variety of inventory that I was interested in. I was most pleased with the non-pressure sales environment at Dewey!

black_dog91

Aug 1, 2012

I gave Dewey Ford the ratings I did because the when I noticed two minor things wrong with the vehicle I was looking at it was offered to be fixed before I pickup the car. A lot of negotiating was done to make the price that worked for me the price that they were offering. We picked a salesman from a referral and I would refer him to anyone.

Consumer

Jul 29, 2012

Offered way below nada value for trade, very slow process.

salomonc

Jul 28, 2012

Great place to purchase a vehicle. Ron Pink and Stephanie Alber are great people with great people skills. Overall experience was great. Will return in the future no doubt.

Robert Wilkerson

Jul 27, 2012

This is our second purchase from Dewey Ford and each time we have been very pleased with the quality of the service. Our salesman, Ron Pink, is not only very knowledgeable, he is extremely kind and thoughtful. He is quick to follow up and be sure we are satisfied with our purchase.

timb

Jul 26, 2012

My experience with this dealer was awesme. I will not go to another dealer if i can help it. No need to say more. This is the only place i will buy a new car from.

LisaPierce

Jul 17, 2012

I loved the experience w/ Dewey Ford and Ron Pink! I have always purchased my vehicles from Ron, and will continue to do so. The other staff that I dealt with during financing, all the paperwork, and showing me how to run all my gadgets, were a great group to work with. When I drove away in the car I just purchased, there was peace of mind, knowing I will be taken care of, with any issues I may have.

RMoredock

Jul 17, 2012

Ron was very helpful in finding what I wanted in the price range I was comfortable with. He followed up with me a couple times after the sale to make sure everything was going ok. I would recomend him and the Dewey Team to family and friends.

ro8v28

Jul 11, 2012

Kevin Gascon met us say the door with a warm handshake. He listened intently to our needs. We were on a test drive in a brand new Focus. He waited after hours so that we could gather the paperwork. We drove away with our new Focus, and have enjoyed it immensely. I look forward to a long relationship with the Dewey Ford Team. Peace Greg

Amarch84

Jul 10, 2012

Had extremely good experience dealing with Ron Pink and Stephanie. Ron found the perfect van for me, my wife and kids, its reliable and safe. I will definitely recommend people come here and i will come back when i need to purchase another vehicle, Thanks Ron and Stephanie!

jsnhills

Jul 9, 2012

I will not be returning to Dewey Ford. They are the biggest rip off artists around. My first dealing with them was when I needed to put gas tank on my old truck I had found one at napa for $120 but it was going to take a few days to get in. Dewey Ford said that they had it in stock in town somewhere but it would be $180 for the part. I wanted to get it done as fast as possible so I agreed to the $180. After I got the vehicle back I got the tickets and it said were the part came from O'Reillys. I decided to see how much of a markup they really charge me. O'Reillys told me that I could buy the gas tank for $98 and they said Dewey gets a bigger discount than that because they buy so many parts. that put a very sour taste in my mouth.About a year later I blew up the engine in my Ford Lightning. I wanted it to be local so I had it towed to Dewey Ford. I knew it was going to be expensive so when they said $6700 I didn't even think to check around. well I just found out that I coulda got it all done for $4800 at Charles Gabus Ford. That was not a line of smoke from Charles Gabus to sell me a vehicle because I checked with the maintenance department before I even went and tried to trade my truck in. That brings me to trying to buy and sell a vehicle at Dewey Ford. I was looking for something bigger so I was trading in my 2002 Ford Lightning. Dewey Ford are such crooks there that they tride to offer me $4000 less than what my trade in value is on my truck according to kelly's blue book. Dewey Ford's excuse was two wheel drive trucks don't sell well and Iowa. Charles Gabus not only went above what blue book was but they traded straight across for a vehicle that was worth more than what my truck was worth. Like I said I will never go to Dewey Ford ever again and even though I live in Ankeny, I will be having all my work done at Charles Gabus Ford from now on.

sugarfreetj1

Jul 9, 2012

A pleasure to meet with Ron Pink, highly professional, very well informed and gives the customer exactly what they are asking for. Ron and Stephanie left me with no question unanswered. Mr. Pink is truly a people person. thank you.

dmcbridew

Jul 6, 2012

They were easy to work with and I found a Ford Fusion I believe will be a great car for me. They went out of their way to put a hitch on the car so I did not have to hunt down someone to install the hitch.

Klaren

Jul 3, 2012

Andy did a great job showing me the car and was even willing to stay late after normal business hours to help close the deal. I also appreciate the effort he gave to help keep me within my budget.Thanks

thejoker42

Jul 1, 2012

I bought a Ford Fusion and it is a GREAT car! I'm very happy with my purchase.Let me back up and say that I absolutely HATE to buy cars. They are very expensive, dealers are often game-playing, and I have no patience for that. In fact I drove my last car for ten years before this.The last four cars I have bought were Dodge not Ford, and honestly I had planned to buy another. I even drove the Dodge Avenger. However, in the interest of getting the best deal on the best car, I decided to head to Dewey Ford and take the Fusion for a drive.I really liked everything about the Fusion so much better than the Avenger. From the perspective of the value of the vehicle, both my test drive and the research I did online, lead me to buy a Fusion.The biggest reason was working with Steve Sexton at Dewey Ford. He was a very down-to-earth kind of guy who was NOT a typical car salesman. He gave me simple, straightforward information, and answered all my questions. I never felt trapped and couldn't leave without buying the car. Both he and Harley Deems were a huge help on the final purchase price. Before we ever did any sort of haggling, Harley came over and told us the car I was looking at was in a newspaper ad and was $5,600 cheaper because of it. WOW! I never even proposed a counter-offer to the sticker price and they came down nearly six grand!I got the protection package as well, and my wife brought the car in for that treatment. The loaner car they gave her while the work was being done was a Mustang! She didn't have to make arrangements for a ride or anything. They gave her a great loaner that made me jealous that I wasn't the one who took it in that day.Overall, they have been fun, friendly, helpful, and I got a great deal! I can't think of anything negative to say.I don't have need of a new car for a while, but with this kind of service, I would gladly go through it every year with Steve and the folks a Dewey Ford!Thanks!

sbraymen

Jun 25, 2012

Peter Lucas was our sales agent and was pleasant and good to work with and he treated with respect. Because the loans rates given where in the 3 to 5% range,we chose to go with the 0% interest loan. Our issues began when we were to meet with the business manager to fill out the paper work. There was an extended delay in waiting for him, so we went to dinner. Forty five minutes later, he was still unavailable. Finally he showed up and we went through the paper work. When all of the paper work was completed he said: What were you thinking? in a very condescending tone. He then went on to say how much of a mistake it was to settle for the 0% when we qualified for a 1% loan and could have taken an additional $1500 rebate. When we said we didn't know that was an option. This discussion went on for a bit until we could escape. At the very least, I would have expected a professional to come to us and review our choice and offer the lower interest rate with an explanation. This didn't happen. We filled in a review expressing our dissatisfaction and received a phone call from Zach Battani wanting to hear our view point and to apologize. To make it up to us he offered a car wash. If I may quote my Father in Law: "whoop de do"The Dewey Ford Dealership is a sales machine, impersonal and indignant,if you like buying cars that way have at it, I'll never be back.

sweed59

Jun 18, 2012

Been buying cars for 35 years and this is the first time I have started the process online rather than going to the dealer. My online salesman was David Geyer and he did a great job. I live three hours from Dewey Ford and wanted to have, as much as possible, a deal in place before making the drive. David Geyer was easy to deal with, answered all of my questions, and gave me a good idea what my trade in would be worth.I then made the trip to Dewey and met David for the first time. He was very friendly and had the two Fusions I wanted to test drive ready to go. Took the first for a drive and it was exactly what I was looking for, so on to the actual deal.Since it was my first attempt an online car shopping my worry was once I was actually at the dealership they would try to nickle and dime me on my trade in. Didn't happen. David got me what I was asking for my trade and also shot me a great price on a new Ford Fusion. No pressure, no nickle and dime dickering. Easiest care deal I have ever made. After my experience with Dewey Ford and David Geyer I am totally sold on using online shopping. Bottom line is online saved me a lot of time and aggravation.The Dewey Ford dealership itself was a pleasure to visit. Everyone I dealt with was professional and friendly. I would recommend Dewey to anyone looking for a vehicle.

lisasue

Jun 14, 2012

The staff was friendly and helpful. Trading in my vehicle and purhcasing a used one was seamless. The staff was effecient. I would recommend the place, and will go back to this dealership.

THOMAS LAMBERTI

Jun 14, 2012

I chose Dewey since there have been a number of people recommending it....my review is based on my experience the day I bought my new car

mlgude

Jun 13, 2012

With the season close-out of 2012 Ford Escapes, I thought I could get exactly a package I wanted - without the extras I did not. This was proving to be quite a challenge until I ended up at Dewey Ford. They were more than helpful and determined to find me the right vehicle. They went above and beyond traveling to Minnesota to actually pick-up the exact vehicle I wanted at the right price. The delivery service was above my expectations. Walter took great care in making sure the vehicle was 100% correct. I was able to get an overview of everything and practice using the external keypad to unlock the doors. The staff at Dewey Ford was very friendly and helpful. They responded to e-mails quickly and kept me informed of the status of the vehicle locating process. When you walk up to the building, you will be greeted by friendly individuals who are able to direct you to the area you need to go. This was a great car buying experience - no hidden costs, no pushy sales, just great old fashioned customer service!

WayneAndCarol

Jun 7, 2012

My wife and I have been dealing with Harley Deems and Dewey Ford for the past ten years. Harley has always been friendly and professional with us and always takes time to meet me and visit a little when I take a vehicle in to get it serviced. When we went in to deal on a new F-150 Harley greeted us and directed us to Adam Ratzlaff. Adam was friendly and courteous. We knew we wanted an F-150 Lariat and what option packages we wanted. Adam entered the information and saw they didnt have anything on their lot that matched our request so he went to check with Harley to find it at another dealer. They found what we were looking for but the other dealer was reluctant to part with it because they thought they could easily sell it with the option packages it had. So Harley and Adam began checking close matches they had on their own lot. They found a couple and Adam brought them around so we could look at them and test drive if we wanted. We drove one which had most of the options we were looking for but a couple of options we didnt want or need. The second was really close and even had a couple features we hadnt thought of and we felt it would be a great vehicle for us. After a short wait, Harley and Adam brought us out a typed offer including trade-in of our 2010 F-150 and every incentive they could find. My wife who prides herself on dealing for the best price didnt even try to make a counter-offer. It was really a no-hassle negotiation.After a short wait we met with Stephanie Alber to go through the paperwork. Stephanie was friendly and efficient. After a short time we had finished the paperwork and transferred vehicles. We could have driven it home that day but we needed to have a third party vendor transfer a bed lid and install molded mud guards and Linex spray bed lining so we set up delivery two days later.Adam kept in phone contact to make us aware when our truck would be ready. We went in to pick it two days later and were met by Adam and Harley who directed us to Brian Lenz who went over the vehicle with us, describing the features and showing us how they operated. Brian paired our phones up with Sync and made sure they worked. Adam has kept in touch with us since we picked it up to make sure we were completely satisfied. This is the sixth vehicle we have purchased form Dewey in the last ten years and the experiences just keep getting better. Everyone has been great to work with but we cant say enough about the friendliness and sincerity of Harley and Adam.

JackieandJerry

May 24, 2012

We had two referrals to work with Dustin at Dewey Ford and after purchasing two vehicles from him, we understand why he was so highly recommended. Dustin and everyone else we worked with at Dewey was knowledgeable, professional and personable. We never felt like we were being pressured to buy. They answered all of our questions so we could make informed decisions. They were very fair on our tradeins and very aggressive on price. They did everything they could to earn our business. We haven't yet had the opportunity to use the Service Dept, however if it is as good as their Sales Dept, I'm sure we will be repeat customers.

rcampero

May 11, 2012

A week ago I purchased a used car & discovered a day later there was a big hole in the driver side floor mat. I thought they would have come down on the price of the vehicle I bought, but they did not come down in price at all. They didn't want to give me much for my car but yet they were asking $4,000 more than what they gave me for my vehicle. They should have either come down in price on the vehicle I purchased or given me more for my trade-in.

dadreon

May 10, 2012

We totally enjoyed buying a used car at Dewey Ford. When we entered the lot, we were immediately greeted by Zach Battani. As we began the "looking" process, we were introduced to Jake Paskert. We were very impressed with Dewey Ford and the information they provide on all of their used cars. Jake was very informative as we looked at several different makes and models. We took the time to drive several different cars. When we did make a choice, Jake was very helpful, professional, and made the process enjoyable. He made sure all of our questions and/or concerns were answered. We drove out of the lot proud owners of a nice car, an enjoyable business transaction, and were introduced to very nice people. We also appreciate Jake's follow-up contact. Dewey Ford we will return for future vehicle purchases! Thank you!

mac6969

May 7, 2012

This was the dealer of choice for a lot of people I knew. I than read every dealer reviews on every web page I could find . After reading all the great reviews I decided to go to Deweys. I was immediately blown away once parking my car a greeted by a manager by the name of Doug McGrew. And thence introduced to another Managesr by the name of Zach, Harley and which was attentive to my needs and helped me find the perfect fusion sport awful. Patrick Grady knew everything about this car as if he was the one who built it. As a retired salesman I knew product knowledge was were it was. I was so totally impressed by the whole process. Im a real hard person to please, so please dont be fooled by other dealers ads and gimmicks!!!!!!!!. Hats of to Harley, Doug, Zach,Patrick these guys deserve a raise just for customer satifaction

muehlen

May 7, 2012

Dennis was very professional, honest, and easy to work with. He did everything he could to keep me satisfied with the vehicle I was interested in buying. After I bought the vehicle, he has talked with me to make sure I was happy with the truck. He is very interested in making and keeping his customers happy.

gearhead76

Apr 27, 2012

Dewey Ford and Brett McLean listened to my needs and got me a brand new Ford that suits me wonderfully. Brett is a great salesperson that makes you feel comfortable and works to get you what you want. My family loves my new truck! Brett and Dewey Ford can work miracles and I'm a believer and a happy new truck owner!

MustandMomma

Apr 19, 2012

I purchased 2 cars within 8 days at Dewey Ford; one from Andy Mattes and one from Jake Paskert. Obviously, my first experience was an outstanding one or I would have never made the second deal, which turned out to be even better.Both Andy and Jake are exceptional men; friendly and helpful, and fortunately neither possess that pushy car salesman attitude so often found when shopping for vehicles. Both men were honest and sincere, more attributes you don't often think of when dealing with car salesmen. Having recently been bitten by a not-so-honest car salesmen, I found it very refreshing to deal with these men and the entire crew at Dewey Ford. You can bet I have told all my friends and family about the positive experiences I have had at Dewey Ford, and when I'm in the market for my next vehicle, Dewey Ford will be my first stop.

heitower

Apr 17, 2012

Working with Ed was very easy. He was able to answer or find the answer to every question we had. Harley was also great to work with. Thank you,

marevell

Apr 17, 2012

Our sales person was great! He made this the easiest experience that we have ever had buying a car. He was courtesy, polite and very easy to get a long with. He worked very hard to get us into 2 new vehicles and I would recommend him to anyone that was interested in buying a new car from Dewey Ford.

tribonne79

Apr 12, 2012

Very kind, courtious, informative. No "pressure" sales. A pleaasure to do business with. Everthing on the car was repaired as said, overall very satisfied with the expirence!

davep6179

Apr 9, 2012

I didn't want to make it an all day process buying a new vehicle. The staff moved me quickly through the process at the speed i wanted, i am sure had i wanted to take more time they would have also. All employees were knowledgeable in their departments and made it an enjoyable experience all the way through.

jakelee

Apr 9, 2012

My wife and I stopped at Dewey with only a small likelyhood that we were going to buy a vehicle that day. After meeting with Jake, looking over the selection, and test driving the vehicle, we were sold. I found the exact options that I was looking for at the right price. Jennifer worked some good deals for us on the aftermarket accesories and set us up with a loaner the next day to get all the items added. Stephanie worked through the financing that I wanted and met all my expectations. I never felt pressure and the entire staff was cordial during our visit.

michael loftin

Apr 3, 2012

until now i have so dreaded car dealers to much high pressure and cant do this cant do that take it or leave attitude dewey ford and kevin amazed me with there efforts to please me and make my purchase effortless i got what i wanted and more i still cannot believe how nice the people at dewey ford were and i tell all my friends about it i believe i will make dewey ford my dealer for life

Jim Hale

Mar 26, 2012

I have a working relationship with this Dealership and have never had any trouble with anyone there. Harley and Doug are the people I usually deal with and they are excelent to work with. This was the first time I have dealt with anyone else on the staff and everyone one of them were patient and curtious while We were making our decisions. Adam was very helpful as My wife is the one who will drive the car. Dealing with Dewey many times in the past I was confident that it was the dealer for me. I have always driven Chevies in the past but in my business I get to see and drive all the manufacturers Vehicles. Dewey hands down has by far the best people and Ford is the best in quality and all the things offered with thier vehicles. I have already talked to friends about how pleasant the experiance was and the way they worked with us. Adam worked with me more by phone while my wife was dealing with the choices. The day we were going to buy the car I asked him to show my wife a few different colors and options available with the Taurus and he complied. Good thing because she picked a different one from what she originally liked. Good job people!

cyfanmike

Mar 22, 2012

I was very impressed with the experience my wife and I had at Dewey Ford. We shopped at several different dealerships and different brands, but we definately had the best experience with Dewey. Dennis did a great job of listening to what we wanted and found the car that fit us perfectly. The final sales process was completley painless. The initial value offer they made on our used car was fair and realistic, unlike some of the other places we shopped at where they simply gave us a low ball offer. The entire process was simple and professional!

Jennifer50021

Mar 22, 2012

They made sure I got the car I wanted .They didnt high pressure me into buying something I didnt want. I have a bad back and they even made sure I had a carwith heated seats. Kevin sold me my first ford focus and I was satisfied with it and Im sure Ill be satisfied with the second focus I recently purchased in January.

Farin Yuly

Mar 19, 2012

I was looking for a specific car, make, color, etc. Dewey Ford had a great website that made it easy for me to find the car I had in mind. I called Ron Pink and he had the car warmed up and waiting for me to drive. My wife and I had looked at Dewey about a year earlier, and worked with Ron. He was not pushy and really made us feel comfortable about returning to Dewey when we were ready to purchase a vehicle. The only thing that kept me from buying my dream car was the price, and I feel they met me at a fair compramise. I would not hesitate sending a friend to Dewey or Ron Pink for their next car purchase.

thomasclark

Mar 19, 2012

On 3-8-12 at Dewey Ford in Ankeny I had a pleasantly smooth vehicle purchase thanks to salesman Ben Praska. Ben did his homework before my arrival and had several F150s that met my search criteria lined up for me to drive. He has excellent customer relationship skills, and worked hard to find me the right F150. It was the easiest new vehicle purchase I've ever made. There was a slight issue with the delivery prep of my truck, as the under-coating that Dewey applied had over-spray all over the chrome step bars and chrome exhaust tip extension. On both the day I took delivery of the F150, and a follow up day when I picked up the truck after Kelly in the aftermarket/delivery office arranged to have the undercoat cleaned off of these areas, there were greasy/dirty hand prints on the interior of the driver door, steering wheel, and a gob of greese on the lid of the center console. I was satisfied with the efforts Kelly arranged to fix the over-spray, but am disappointed that there apparently is a lack of concern for cleanliness inside a customer's brand new vehicle.Overall, I'll definitely be back for future vehicle purchases from Ben Praska and Dewey Ford in Ankeny.

miket00

Mar 13, 2012

Ben was outstanding to work with. This was the simplest new car purchase my wife and i have ever made. No haggling, just gave him the price we were willing to pay at the interest rate we wanted and he made it happen. I would recommend Ben and Dewey Ford to everyone.

emmajean

Mar 12, 2012

Was the best experience i have had at a dealership. John was very good to work with. It is a pleasure to drive my new Jeep! Will definitly return. Was also impressed by all the friendly people that work there. So thank you. Betty Grife

alncarol

Mar 5, 2012

We recently purchased a 2012 Edge from Ben Praska. Ben was very knowledgeable and professional in helping us find the right vehicle. The entire staff that we worked with was very professional and friendly. Ben spent a lot of time showing us the different cars and options each had in determining what we wanted. We previously had a Ford Escape and he felt the Edge would suit us better and we are enjoying it. Thank you Ben and the other staff members!

cjlundeen

Feb 27, 2012

I had been working on getting a new Edge for six months and Ben found exactly the one I was looking for. He even went to Minnesota to get it! I was completely impressed with his professionalism, friendliness and knowledge of the vehicles. He worked with his manager and they were able to get the payments where I needed them to be. Then Stephanie was able to find the best financing for us and was also very knowledgeable in every aspect of it. We were able to find the best warranty to fit our needs as well. Thank you Ben and Stephanie!

tazzeras32

Feb 23, 2012

zach and his team were very helpful and friendly and helped me find the right car...i love the service and the car and would buy from dewey again..would and have recommended dewey to other people

Spanky662012

Feb 22, 2012

I was suprised at how easy they made buying a new car. This was my first new car and I'm 45 years old.Zach found me a loan even though my credit isn't great and a payment I could afford. Ron was able to find me what I was looking for even though he didn't have one on the lot.

trmaier

Feb 21, 2012

I'd like to start this review with two caveats, first, we've actually bought a vehicle from Dewey Ford before (~5 years ago) so I felt comfortable visiting them again, and second, this review is not so much a negative review for our salesperson Kyle Brown, as it is for the sales manager we dealth with the night we visited, Todd Prall. Kyle was very helpful and seemed willing to work with us. I was interested in a 2009 Ford Flex and had done my research on price and sales. We stopped in to look at a specific vehicle and with a specific price in mind (after doing comparables shopping online). After meeting Kyle and conducting a vehicle inspection and test drive, we sat down to talk numbers, and I presented Kyle with the comparables I had found. Kyle said he'd like to work with us to help us match some deals we found online and we were encouraged by this. I had VIN numbers for him to look up for the comparables I brought in. He then introduced us to his sales manager Todd Prall and Todd said he'd go look at the numbers. A while later, Kyle returned and he pointed out a few differences between the vehicle we were looking at and the comparable I was bargaining against. I understood the differences and asked him what he could do for us. He went back to talk with Todd and after another long while later, both returned. Todd basically told us that they did not have a lot of room to negotiate in the sales price and I asked what numbers they were thinking and he returned back the same number that Kyle quoted us at the start of the night. Needless to say, I was a bit shocked and confused. If they didn't have any room to negotiate (which I doubt considering the prices I was seeing online, the sales rate for the Ford Flexes, and the fact that they got this vehicle off lease at a dealer auction) they should have told me that upfront and not wasted our time that night. Honestly, had they been willing to negotiate the price at all, we probably would have been willing to deal. Thankfully, they were not, and we were able to get a much better deal for a newer Flex by driving a little bit and negotiating with a Ford dealership in Leavensworth, KS, who was a little more realistic about things. I wanted to write this review to point out the fact that their sales manager might have cost our salesman Kyle Brown a sale that night. I have bought from Dewey before, but not again, as the interaction we had that night left a bad taste in our mouths.

lindsey0127

Feb 20, 2012

I had the best experience at Dewey Ford with Beau and Andy. They were two of the nicest and most professional people I have ever had the opportunity to work with. When others said "no", they said "Let's see what we can do!" and they did! Some said "You will have to wait until Monday" but these two got me in to a car that I LOVE on the same day I came in! Andy's follow up after the sale has been phenomenal and I would feel comfortable going in on my own and buying a car from these two any time! They didn't just give me a car that I love. They gave me a safe and reliable mode of transportation for myself and, more importantly, my daughter! I appreciate everything that these two did for me and I will be sending everyone I know in to see these guys! Thank you so much for everything!

Go County

Feb 17, 2012

Although they where very nice people, the salesman lacked any knowledge of the vehicle I was interested in. It actually took him 20 minutes to find the vehicle on the lot. Once we made a deal, it took 3 1/2 hours to complete the purchase. Absolutely happy with my new Ford, not so much Dewey Ford.

CLampe

Feb 14, 2012

Brett didn't know much about the vehicle I bought. He couldn't answer ANY of the questions that I asked him, and instead, just redirected our questions to another employee every time. Also, I was very distracted by his disgusting fingernail that should, without question, have been covered with a band-aid. On the other hand, the woman we went to to deal with the financing was amazing and extremely helpful.

celtsteve53

Feb 11, 2012

All the folks I had the pleasure of doing business with at Dewey Ford listed were 110+% professional, courteous and fair going the extra mile to make my purchase experience the best ever. My extreme thanks to those listed at Dewey Ford in Alkeny, Iowa. I did check out (2) other Ford dealers in the Des Moines vicinity but I came back to Dewey mainly because of their professionalism and putting my concerns priority #1. After much searching Salesman Kevin Gascon, with assistance from Mgr. Harley Deem found the Edge SEL options which I originally wanted at the right price. It took some patience on his & my parts but he located it on Dewey's lot with 6 miles on it & not a demo like you'll find at many dealers. Truthfully I was very somewhat skeptical of Dewey Ford's treatment toward me because at age 53 I have never been treated so well by any dealership in my life. I estimate have been to in excess of 30-35 having lived in 4 states. I have not a single complaint I could offer regarding Dewey Ford. They took care of me from the second I stepped through the door every time making me feel at home. Stephanie Alber in the Finance Dep't., I can't thank her enough or Harley Deem for getting my monthly pym't. low enough to be managable so I can enjoy the Edge & not be stressed about what I'll need to give up ea. month to make my pym't. The interest rate is the lowest I've ever paid on a new vehicle(the absolute truth)which made my purchase even that much more worthwhile. She offered optional protection packages which can be altered to fit your budget if you want any of them but no pressure there either. After I purchased at Dewey I couldn't help but wonder what may have happened if I opted incorrectly to purchase at another Des Moines Ford dealership or competitor manufacturer. I think this dealership should be training other dealerships how to take care of customers, keep them coming back and most important give them incentives to BUY Ford. I mean all this sincerely & admittedly I am not the easiest person to please when it comes to trading a used and buying a new vehicle. They gave me the amount I wanted on my pick-up truck trade (no games or numbers confusion) which was the incentive I was needing to purchase a new 2012 Edge. I haven't had a Ford product in many yrs. since having a 2003 Ford F-150 Lariat & although an adjustment, downsize to the Edge from a extended cab pick-up w/o 4-wheel drive preferred in the Mid West, so far I am very happy with it. I feel like I'm driving in the luxury of a Lincoln Towncar (well almost)Signature Series limo as it smoothly handles curves, potholes, bumps & construction joints of the city & highway surfaces in Des Moines vicinity. If you are a Patriot American as I and prefer not to send our much needed jobs overseas than do yourself, fellow Americans & country a favor and research any Ford product. I have found you'll get the most "bang for your buck" in every way compared to those vehicles I considered. I have not had a single problem with our new Edge. It is obvious Ford engineered this vehicle to last, it is comfortable and drives like a larger luxury vehicle although classified as a cross-over. Buying any new or used vehicle is a significant purchase/investment so if you want it to be virtually stress-free, as it should be, then stop in or call Dewey and you'll be thanking yourself and them as I am. Know that I wrote the above with no 'fringe benefit', coercion from Dewey Ford and they truly deserve, earned my sincere compliments & respect, a much appreciated change from past experiences. If I stay in the Des Moines vicinity as I'm transferred often too much for my work, I have no reason to look for any other dealership.

Mariner01

Feb 10, 2012

Ed worked extremely long and hard to fine the new vehicle with most of the options on my "had to have" list. Patrick made the signing of paperwork a breeze.

djb63

Feb 9, 2012

Had a great experience working with an Internet sales person David Geyer. He was very friendly and was respectful of our time constraints for when we could schedule a test drive. All the staff that we met throughout the purchase were great about answering questions, explaining different options and the buying process.

jonifarwell

Feb 9, 2012

I was very impressed with Dewey Ford's customer service. Rick and Ben made us feel very comfortable and helped us find the car that was right for us and had all the patience in the world. Harley helped by making sure we were satisfied. Patrick helped us complete our loan and I recently had my car in to put a remote start in it and Chad in Service also gave great service. I would definitely recommend Dewey Ford to anyone looking for a new car.

gdavis262

Feb 7, 2012

After visiting another local Ford dealer in the Des Moines metro area and basically being denied an opportunity to test drive a Ford Mustang unless I was "absolutely sure I was going to buy" I decided to go to Dewey Ford. From the initial greeting, Andy was pleasant, listend to what I was looking for and allowed me to test drive two different Mustangs. It took about two weeks to find the car equipped the way I wanted and for the price I was wanting to pay. I am very happy with my purchase. This was a great car buying experiance.

DesMoinesYP

Feb 6, 2012

My initial plan was to shop around the area Des Moines Ford dealers to find a vehicle that fit me. When I walked into the dealership and met Randy, that plan changed a bit. He was genuine, honest, and made me feel very comfortable. I gave him the parameters I was searching for, and he made it work. By the time we finished our test drive, I had no further plans to see anyone else. And that day I purchased my vehicle.I am happy with my purchase, a 2011 Ford Edge. Randy was very knowledgable on the product and the industry. The business manager in the branch, Zach, was very passionate about his end of the job. He was also a candid, genuine person, and I was glad to work with him as well.

suark

Feb 4, 2012

I purchased a Ford Mustang for my son after about one year of looking around at other dealerships. My son found a car with the miles, year and features he wanted on line. The internet sales representative was very responsive and went the extra mile to help him before we arrived at the dealership. The sales representative, Peter Lucas, was very respectful of my teenage son buying his first car. There was the usual negotiation of price, but they were reasonable about disclosing their cost and what a reasonable profit should be. There were the usual charges of paperwork fee, license fee, cost of going to their shop as a trade in, and a new one of identity theft charge. Still the price ended up below blue book. The car runs nice and no surprises. We returned a couple weeks later to pick up some floor mats and arrived a few minutes after closing time. The employees were nice enough to keep the shop open to get us the mats so we did not have to make another trip. Overall, this was a great experience and we have a good car at a reasonable price. We would definitely recommend Dewey to others.

Cheryl Nida

Feb 2, 2012

We were not pressured in any way by anyone, which was very important to us. Rick listened to what we wanted and he got us what we wanted. Zach found us a lower rate then we found for ourselfs and we hadn't even asked him to do that. Our entire experience was the best! I can speak for my husband and myself when I say we would highly recommend buying a car at Dewey Ford!

tcflick

Jan 26, 2012

We were looking for a vehicle and Kyle was able to answer all our questions and did not pressure us into making any decisions during our visit to the dealership. After checking out other dealerships we came back to Dewey to purchase a vehicle that fit our needs and budget. Every employee we came into contact with at Dewey Ford was very friendly and courteous. We will continue to due business at this dealership.

Vickidavis6

Jan 26, 2012

Kevin Gascon was such a delight to work with. working together we found the perfect new Edge for me. He had the most patience and treated me like his top priority. He has a great sense of humor and was so easy going. This new purchase is my third Ford and I look forward to working with Kevin Gascon in the future. I also worked with Zach Battani, Finance Staff, who was extremely friendly, beat the best interest rate I could find and helped me get my payment less than I was originally quoted. Harley Deems worked to keep my business. What a great team.

brekunitch

Jan 25, 2012

My experience with Dewey Ford fabulous. Its very rare to find such great customer service anymore. Dennis was very friendly and willing to work with us to make sure we could get a great deal on my Ford Taurus. Since my purchase he has called me and make sure I am completely happy. Stephanie was extremely friendly with all the paperwork and to top it all off they had Justin show us how to work everything in the car. What a wonderfull treat! I have recommended Dewey Ford to many people since. I cannot say enough great things about them!

RogerEastman

Jan 25, 2012

The salesperson Rick Pattison was very professional. He went out of his way to answer our questions and to find the car that matched our needs. The presentation of the car at delivery was excellent. In all it was a great experience.

marv75cyc

Jan 15, 2012

Dewey Ford was a first time visit. We were greeted by a huge smile and a warmhand shake. This young man was Kevin and he was on his way to making our visita pleasant one. His information about the car we were interested in was veryhelpful and there was no pressure to buy. We found the car we were happy withand must say, we have never left a dealership with a car the same day but wedid. Our experience with Kevin and the Dewey Ford sales staff was spot on.Thank you

gingrich93

Jan 9, 2012

I was surprised by the dealership from the first moment we got out of our car. My husband is a farmer and was dressed in coveralls that were filthy with a flannel shirt with a rip the size of a deck of cards. I bet him money that no one would even talk to us. I couldn't have been more wrong. An energetic young man with a big smile walked across the parking lot within moments of our arrival. Not only did we arrive close to the closing hour, but on New Years Eve, none the less. He made us feel that time was not important and he did not once look at his watch or even appear in a rush to get out of there. He had a fantastic sense of humor and worked tirelessly to make sure we felt we were valued and got a worthwhile deal. In fact, we were so impressed that we bought 2 vehicles from him that evening. This was the first time that we walked away from a vehicle purchase hoping he made a good commission. I have nothing but great things to say about Dewey Ford and the associates who work there. I will absolutely look for Ben at Dewey's when we are ready to buy again.

billduke

Jan 6, 2012

Brett made me feel comfortable and answered all my questions. I did not feel rushed or pressured and he gave me time to make a final decision. Brett sent me home with the vehicle for a couple hours which helped me feel more comfortable with my final decision.

Michael50211

Jan 6, 2012

This by far has been the best buying experience. No pressure from sales he let me take my time even let me take the car for the day to do my running around town just to make sure I really enjoyed the car. The car was spotless I didn't even have to come home to clean it which was nice. Make sure you deal with Brett McLean he is the best

awalstr

Jan 3, 2012

I had some aftermarket window flares installed and they had problems with the window sensors . They let me use a rental car to do some running arround while they resolved the issue to my complete satisfaction at no cost to me.This what customer service is all about. All of my dealings wwith Dewy Ford have been positive from the day I bought my truck. Jennifer and Rich are great ambassadors for your company To quote Arnold Ill Be Boock !Tony Walstrom

mclee71

Jan 1, 2012

Went there with a trade and found vehicle I wanted to purchase.After spending 6+ hours there I was asked several questions(to prove who I am)that had absolutely nothing to do with my life!I could not accuratly answer their up in the air qustions they basically called me a liar and I ended up driving home the same car I drove ther with.......BS!!! "STAY AWAY" from the DEWEY JOKERS!!! I've got better treatment from JD BUYRIDER and thats not saying much!!

ia300

Dec 29, 2011

I came to Dewey Ford to look at a Chrysler 300 I saw on their website. Ben Praska saw me looking and talked me into a test drive. I took one, and had a nice drive and a nice chat. Ben worked with me in price, and started the ball rolling with a loan. From here it went down hill.I asked that only my bank be contacted for a loan, Ben said okay and got it started. After the required undercoating and paint pitch, I was transfered to Stephanie Alber for the rest of the transaction. Stephanie told me my bank had declined my request, but another was willing. Although I was surprised my request of my bank only was ignored, I said nothing. Stephanie walked me through the options for extra protection and I agreed to some. A mountain of paperwork later, I drove off in my new car.When I got home I realized I had borrowed too much. I called and Stephanie talked me through my concerns, and we cancelled the extra coverage. I then looked through my papers and could not find the motor vehicle purchase agreement. The only papers I had showed different sales prices. Still a bit sticker shocked, I came back in the next day with a family member to talk things over.I'm afraid things got a little testy. Stephanie was under the impression that I believed I had been taken, some kind of fraud had happened. This is not true, I just can't add that well and brought a family member who worked for dealer finance with my bank. We talked about the new price after the cancellations and there were some points that started to click now. Without the motor vehicle purchase agreement, the numbers were still fuzzy to me. She printed a voided copy of the agreement with new numbers for me, to see it line by line. My family member pushed for several things in writting about the cancellation of services and asked for a photocopy of the signed motor vehicle purchase agreement and the deal jacket. At this point Stephanie may have been offended and began to defend herself and Dewey. The deal jacket was filed in a locked room, and being Saturday, the individuals with the key were off. The motor vehicle purchase agreement was in the jacket. Stephanie repeated several times that I had the original and just lost it. It was my turn to be offended. A photocopy would be made and mailed. I asked if I could just pick it up Monday and Stephanie agreed. We left and I was a bit clearer on price, but now upset about missing paperwork. Ben saw us leaving and stopped us. Ben asked about the car and myself. Ben's actions and caring, mellowed me out. Monday I came in and Stephanie had the day off. Angry and frustrated, Ben pops around the corner. The only reason Dewey is getting this review is Ben. It's not fair to him otherwise.A few weeks out from all that, I love the car. I'm clear on the price. I still do not have the missing paperwork and I get loan rejection letters from banks all over the country. I'm worried about my credit with all the hits for a loan. I'll have my car service done elsewhere.Cons: Missing paperwork, my request for the source of the loan ignored, credit may be damaged.Pros: Ben Praska.

patie5

Dec 29, 2011

Randy spent most of the day with us. He knew how much we had to spend and he workedvery hard to meet that price. He was friendly and polite. It was not an easy sale.Randy never lost his patience. I would recomend him to any one.Thank you Dewey Ford and Randy Hatch.

blugal5171

Dec 3, 2011

Andrew was the perfect Salesman for me to work with, he was polite, courteous, kept me informed as to what was going on during the financing. Answered all my questions and did not pressure me into buying at all.It was the most satisfying buying experience I have ever had. And I will tell everyone that I know that is looking to buy a vehicle to head on over to Dewey Ford and ask for Andrew!

Bjreyerson

Nov 11, 2011

We had a wonderful experience with Dewey Ford. Everyone was very friendly and helpful. We never felt pressured throughout the process and would highly recommend this dealership.I will buy my next vehicle here.

gunman

Nov 9, 2011

My husband had just purchased a new Ford F150 pkup and I was thinking about a car. I had never had a Ford vehicle previously as my car. Andrew Parks was a pleasure to deal with on the truck and we thought we would look at what Dewey had to offer. I had two previous "bad" experiences with car salesmen and Andrew was very nice, excellent to deal with. We felt like they genuinely cared about our business and our satisfaction with our purchase.

supaslo222

Nov 7, 2011

I bought a used vehicle from Dewey Ford. This vehicle has had nothing but problems since we bought it. I have had this vehicle in service over 12 times, and have had it just a year. Three of the times I have had this vehicle in it was the same transmission problem. Good thing I bought an extended warranty, to make the vehicle cost more then a new one, or else I wouldn't have been able to fix it. I didn't trade any vehicles, and ended up paying over 30,000 for this vehicle that has spent most of it's time at the shop. In my business if I sold something like this, I would have to give the customers money back. I bought a 2007 GMC Acadia with 51000 miles. It now has 55,000 miles and is currently on the shop. This is the worst car buying experience I have ever had.

suzrace922

Nov 6, 2011

This message is for Dewey Ford of Ankeny, Iowa. I worked with salesman Brian Lenz, and I have no problem saying I had the best sales experience - ever when buying and automobile. I let Brian know what I wanted and what worked for me, and Brian did the rest, he found exactly what I was looking for and the price was right!! Brian handled EVERYTHING from beginning to end with the fullest of professionalism and with promptness. I cannot say enough about Brian, and Sean in Finance, and the whole Dewey team!! I work a lot of hours and essentially let Brian know what I wanted and the price I was looking for and he did the rest!! I will always go back to Brian and Dewey Ford, and will refer my friends and family as well, as this was the most positive experience I have had in dealing with a vehicle purchase!! Thank you again Brian Lenz and Dewey Ford!! Darin K.

LARRY PARKINS

Nov 3, 2011

THE SALESMAN, DUSTIN DORNBURGH, WAS VERY PERSONABLE, MOST HELPFUL AND BENT OVER BACKWARDS TO HELP ME. DUSTIN IS A REAL ASSET TO FORD MOTOR CO. AND TO DEWEY FORD. WHEN LOOKING FOR ANOTHER NEW VEHICLE, I WILL MAKE SURE WE GO SEE DUSTIN FIRST. EVERYONE ELSE I DEALT WITH AT DEWEY; FINANCE, AFTER-MARKET, CUSTOMER SERVICE...WERE VERY ACCOMODATING. THIS IS MY SECOND PURCHASE FROM DEWEY FORD, AND I WILL BE BACK.

pfnffemt

Oct 28, 2011

This was the best car buying experience that I have ever had ! ! I checked the website and found the vehicle that I wanted, called and set up an appointment to check it out. Zach had the car warmed up (heated leather seats already warm) and ready to go.We took it for a test drive, checked it over and I gave them my offer and 6 minutes later we were making final arrangements to make it mine.Zach was honest and told me what he knew about the car. No bull, no wasting my time or his. The paperwork was fast, straight forward and painless. I will check out Dewey the next time that I need a vehicle. Great job.

crgspitzer

Oct 22, 2011

The staff was friendly, professional and courteous. This is one of the best experiences we have had when purchasing a vehicle. I would definitely recommend this dealership.

IACOMANCHE

Oct 22, 2011

GREAT TO WORK WITH, NO HASSEL SALES, WOULD RECOMMEND TO ALL AND HAVE. EGER TO MAKE THINGS RIGHT AND DID. EMPLOYEES WENT OUT THE THEIR TO MAKE SURE OUR VEHICLE NEEDS WERE MET.

detective7734

Oct 21, 2011

We were very pleased with how Mark Huss helped us in the purchase of our new 2012 Ford Escape. He was very friendly, professional, and helpful in the process and made things go smoothly. I would recommend using internet sales to select your vehicle, then choose Mark! A review of 5 is the only appropriate rating!

jgorsuch

Oct 18, 2011

David Geyer was a great salesman. My wife and I purchased a used 2007 Ford F-150. He did not pressure us and he gave us a very good price on the vehicle. I would purchase another car from him again.

Focus2012

Oct 15, 2011

Adam was very informative on the Ford Focus. Dewey Ford did nothave the one we were looking for, a White Hatchback. Adam said he would watch for one.A couple of days later one came in and he gave us a call.We did a test drive with Adam and now own the car. He did a great job. Justin showed us the different functions in the car and it helped my wife Susan whowas not familiar with the new features. The guy in Finance was very helpful in explaining different options.We would recommend Dewey Ford for everyone!Jim and Susan Des Moines, Iowa

Hughey79

Oct 13, 2011

Recently purchased a 2006 Ford F-150 two wheel drive in great condition. Low miles. Overall things went smoothly. Salesman and finance was good to deal with. The down side I will say was the initial communication on status of finance. Phone calls had to be made and followed up with to know where things stood. I would go back though as the person who we needed to deal with was out on maternity leave.

mjasper

Oct 13, 2011

Concerned about possible new laws on ton trucks I wanted to trade mine off for a 3/4 ton to be safe as I had surgery the day after purchase. I haven't got to drive it again yet and won't for some time, but I have been driving Fords for some time and feel this will be dependable as the others. Very courteous to the fact that I wanted to maximaze trade in value and overall trade price. Peter worked in to the evening to come up with a trade in value and overall deal that was very good. Peter and a couple others actually stayed a little late as it took me about 2 hours to get back up there that night. The guys I spoke with that night are from the area in which I live when they were younger so I filled them in on some of the changes to their area. Great customer approach by all I dealt with and I sincerely appreciate the overall transaction. I would and will reccomend them to others.

MOCCKNIGHT

Sep 30, 2011

It was a wonderful Experiance. The salesman took almost four hours showing my wife and I the differant models of trucks and the pros and cons of each. We were able to test drive the trucks and were shown the many options available. Their was never any high pressure and all of our qestions were answered in a timely manner. The lady that showed us the many aftermarket items and services was very knowlegable and helped us choose exactly what we wanted. The person that was in carge of finance was very helpful and had every thing ready for us when we picke up the truck.These three people made our transaction a very pleasent one and one that we will never forget.Thank you all.Michael and Linda Knight

smokedragon

Sep 28, 2011

Zach Battani was awesome! My wife and I couldn't ask for any better service than what he provided for us. Can't wait to come back to work with Zach again, and purchase another vehicle!

stef.grannys

Sep 27, 2011

I had absolutely a wonderful, pleasant experience with the staff at dewey Ford. Beau did such a great job at really making sure that i got into the vehicle I wanted with the right price. I will make sure to let all my friends and family know that if they want the best experience they can always count on beau nielsen to give them that. I will definitely be back again

mayorofdr

Sep 22, 2011

I drove over 300 miles and it was worth it. This was the most hassle-free experience I have had buying a car. I would recommend this dealer to anyone.

gabb023

Sep 14, 2011

Ben was helpful, friendly, and professional. He saw me as a human being not as a number; he was very understanding and polite. The entire experience was great; I got a great truck for a good price. I am a very happy with my experience at Dewey Ford. Thanks Ben.

Gina Bell

Sep 7, 2011

The experience at Dewey Ford was hassle free, no pressure, from our salesman to the finance man. you are not treated like a number like some dealerships but with respect and the awareness that you are there main concern, like they are happy to make sure that you know they are there to make sure that your concerns were always there priority. I highly recommend Dewey Ford they are my Ford Dealer and I am proud to say that.

gionavarro

Sep 6, 2011

All in all, my experience with this dealership was excellent, from the initial online request for car financing to the very last moment when we drove our new car off of the Dewey lot. We encountered hassle free service with respect to every facet of the process, and our sales representative, Bradly Miles, was an absolute pleasure to work with. Honestly, I was very apprehensive of encountering the prototypical dealership experience where customers are met with aggressive sales tactics and less than honest terms and conditions. However, Dewey Ford was anything but the normal run-of-the mill dealership, and Bradly's approach was sincere and very focused on our individual needs. In the end, he exhibited a true desire to help us secure great deal on vehicle that met all of our needs, and that is exactly what resulted. We couldn't be any happier with our purchase as well as the experience and would highly recommend this dealer to any and all potential buyers. You will be happy that you did.Many thanks to the Dewey Ford team!

bkonnath

Sep 1, 2011

Linda and I would like to thank your outstanding team for all of the attention that they gave us during the purchase of our new 2011 Ford Taurus. We were particularly impressed with the courtesies and followup after the sale was consummated. Everyone was so willing and even anxious to answer our questions, demonstrate, and overall show that they cared about our being a new customer. And the frosting on the cake is that we love our new Ford Taurus . . . . especially the shiny black color that I never thought I would go for. Anyway, you can count on us to spread the word that Dewey Ford is a great place to shop for a new or used Ford. Cudos to your team. We are grateful to have you all as new friends.

markaustin

Aug 31, 2011

No pressure! That is what Steve brings to the table, and that is why I bought my new F-150 from Steve. My wife and I were able to walk the whole lot without anyone looking over our shoulders and we looked at every truck and talk about them and went back and forth between trucks and compare, so when Steve came to us we were ready with questions and Steve was ready with all the right answers. No pressure, Steve allowed us to buy the truck we wanted, not the one He wanted to sell, that is why Steve is your salesman you want to talk to when you come to Dewey and buy your next truck or car. Steve you get our vote for Salesman of the Year, keep allowing people to buy their truck or car and you will do Great!

cjohns

Aug 30, 2011

The experince I had at Dewey was amazing. Everyone worked individually with me and as a together as a team. The energy they put off really put me at ease! I was pretty indecisive about what I wanted and was back and forth bugging these guys several times a day fro several weeks. Their patience with me was remarkable and I can't beleive I didn't drive them crazy. I at one point started o get fed up with not finding what I wanted and was ready to just go with whatever came along next. But the guys at Dewey wouldn't allow me to do that. They encouraged me to wait and that they would find me what I needed. They are actually the ones who found me the car that I purchased. I fell in love with it immediatley and the kicker... it wasn't even a car that I had in mind!! That is what amazed me most, they listened to what I was looking for, they were sympathetic to what I could afford and they really paid attention and took the time to research everything. It even had extra stuff I didn't even think of!!They worked with me on the price and assited me in finding financing. They also didn't try and push a bunch of unnecessary "extras" on me like most car dealerships do. I told them what I wanted and what I could afford and that is exactly what I got. I am a younger woman and although I have purchased plently of vehicles, I don't know a lot about them. But the great people at Dewey didn't take advantage of that and that is what I call honorable. In the same week I purchased my vehicle at Dewey, 2 of my friends were so impressed with what they did for me that one of them bought a car the same day I did and the other is going in this weekend!! I am moving out of the state very soon, but I can assure you when it's time to purchase my husbands new vehicle next year.... we will be coming back just to get it from Dewey.

Garry D Martes

Aug 22, 2011

I was totally impressed with your salesman Kevin Gascon, he made buying a new car a delight. He was helpfiul, respectful,willng to take the time with us without putting on pressure. But he was truthful & thats what impressed us the most.

schrader

Aug 19, 2011

RON PINK KNOW HIS JOB AND CARS. AND CARES ABOUT YOUR NEEDS. NOT JUST THE SELL. THE DEALER BUILDING IS VERY CLEAN. AND THE BODY PART SHOP IS VERY GOOD... THANKS

john campbell

Aug 14, 2011

I found Beau to be very friendly and exceptionally professional. The overall experience was very pleasant. My current auto was appraised promptly and fairly. Thepaper work was also quick and easy, and I wouls highly recommend this dealership.

NP2525

Aug 12, 2011

MY EXPERIENCE WITH DEWEY FORD WAS THE BEST CAR BUYING EXPERIENCE I'VE EVER HAD. FROM THE INTERNET TO THE SALESMEN TO THE FINANCE PERSON AND TO THE MANAGER. OVERALL GREAT CAR BUYING EXPERIENCE.

SeaFoam

Aug 4, 2011

I was asked by a family member to find them a Mustang. I had a poor experience at Gabus (twice) with no help. Not at Dewey, within a minute or two Brett asked very politely if I needed any help. I explained that I was looking for a red Mustang and so we went in to take a look at the inventory. We found one, but couldn't actually locate the vehicle. It ended up looking black instead of red, but Brett stayed with us. The first visit was a couple of hours, but Brett was very helpful and didn't seem to mind. The next day we came back so that the family member could test drive the car. Brett was still very helpful and didn't pressure us, even offering to let us take the car for the weekend. After deciding on that car we went back a few days later to sign paperwork. Their price was actually $500 less than Gabus for the same car on top of the excellent service. Nick, the delivery coordinator also set up the car on the Sync website, something Gabus never did. I would have given a 5 for quality of work, however, I noticed a mark on the paint later when it was home. It looks like whoever buffed the paint put a little too much angle on the wheel and skipped it across the paint. Not a major issue, just an annoyance. I am sure there won't be an issue having them fix it.

rballantyne

Jul 29, 2011

Recently purchased a 2012 Focus from Beau Nielsen. From the moment we walked on the lot till we were done with the sale our entire experience was awesome. The wait wasn't too long, and my wife is very pleased with her car. The aftermarket sales and new car orientation we recieved were excellent. It is nice to see someone take the time to explain their product. This is my third purchase from Dewey Ford, and certainly not my last. Outstanding job to Beau and everyone involved with the sale.

Lblundgren

Jul 27, 2011

Brad was Amazing he took very good care of me considering my circumstances weren't so great! Very friendly and super easy to talk to!Shawn in finance also did a great job! They worked a great deal out for me!Christina did a great job explaining all of the features of the car while my 3 yr old was in the back seat screaming what Christina was saying very patient! :)I LOVE my new car!I am very grateful for all the hard work and searching they did for me! :)

LariatOwner

Jul 20, 2011

It was a Saturday afternoon on a July 4th weekend and we showed up unannounced to take a look at a new truck. Took a test drive and sales consultant did everything to facilitate a sale that day. It takes time to buy a vehicle but the Dewy staff - from sales manager, finance manager, accessory manager - took the stress out of it and got me down the road that day before closing. Was able to get a bed cover and bug deflector installed late that Saturday. I actually enjoyed this buying experience. The Dewey staff was pleasant, patient and professional, never pushed. Even sold me an extended service plan, primarily by letting me conclude that it would be good insurance for piece of mind later on. I have never bought those plans before and resisted the push put on by dealerships. Again, no pushing here. I will definitely look at Dewey for future transportation needs.

plumberdeluxe

Jul 18, 2011

My sales rep Steph really worked her tail off to make a me happy.She worked for 2 months to find my truck.She found it in another state and had it here within a few days.A few problems arose and Steph handled it like a champ.Bypass everyone and go strait to Steph Ballard.She's honest, bright, hard working and fun to work with.There is not a bump in the road she can't handle.Glad I gave her the chance to show her true colors.I think you will also find she is as good as it gets.Wife loves the truck, see you soon for another!

Ashley28

Jul 15, 2011

Everyone at Dewey was very helpful in assisting me with my first car purchase. Tyler was very professional and listened to my vehicle needs, ultimately finding me a great match! Justin went over all the car features with me, making sure I knew how to use everything. Overall, a great experience! I will recommend Dewey to others.

garylbrown

Jul 8, 2011

I purchased a new 2011 Ford Escape Limited 4x4 on June 30, 2011. My sales person was Dave Geyer and he was awesome. He was able to get the exact vehicle in the color I wanted with the options I wanted. I was treated very fairly on my trade-in (I received the full NADA Average Trade-in Amount). I accidently left my 6 year old son's Nintendo DS in the vehicle I traded in and Dave gave me a call at 9:00 at night to let me know that he found it in the vehicle. I'm very greatful for him calling me on this. Rob Hinds did the financing for me and he was great. I financed with Ford Credit and I received $3,500 rebates as well. He explained everything to me and really appreciate how helpful he was. I closed on my loan and pickedup my new vehicle on the very last day of the month, which is typically the business day of the month for a dealership and they gave me plenty of time to go over things even though I know they were very busy. I would most definately recommend Dewey Ford. My next vehicle will also be purchased from Dewey Ford. Gary Brown

rhonajo

Jul 7, 2011

Dewey Ford is a very competative sales office. They have the best selection of vehicles with options in the local area. Everyone on the Dewey team greeted us friendly and let us know they were there to help. In addition to that they also were rather pushy and our salesperson told us that he was selling us a car! Well, he did after price haggling, which was a good price. When we thought all was done he came back and said actually to get the price he quoted us we had to take out a Ford loan. We were told we only had to have the loan for 4 months and then pay it off. We agreed (not sure why). Patrick is a very good salesperson to get the sale, but you have to be very quick to not get caught up in the "web". After we signed the deal he was gone and we then went through several other people who did the financial, selling all the extras (credit insurance, extended warranties, maintence, etc.), instructions on the all the options and so forth. Even if you say no up front you have to listen to thier sale talk. I can't say I wouldn't recommend them but be sure to never let your guard down.

krwdvm

Jul 6, 2011

Everyone did a great job. Attention to detail, friendliness, communication, which was complete and concise. Thorough explanation of features included with the vehicle and suggestions for care/maintenance. It was made clear that they cared about the overall experience, wanted us to enjoy our purchase and would work to address any problems or concerns.

xcrchevy

Jul 5, 2011

Greg did a very good job, he didn't push to get the deal done. When I said I had more pickups to look at he was ok with that. He is easy to work with and I thank him for it. Great place to buy.

chrisarolow

Jul 1, 2011

Don took the time to listen to what I wanted, was willing to work with me to geta payment that I would like. Everyone at Dewey Ford has been very helful and kind andmade me feel very important. I know that they will be there to answer any questions long after the sale.

gary buck

Jul 1, 2011

Ben and Alli were both friendly, helpful,and professional. They took the time to explain things fully until we had no more questions. The entire process went very smooth.

cdrawson

Jun 30, 2011

The customer service was great. Everybody in the dealership was very friendly. I did have a problem with the battery in the car when I first received it. The price was also a little more than I was looking to spend but that really has nothing to do with the dealership. Overall my experience was very good and I would recommend the dealership to others.

Russell Harris

Jun 24, 2011

I was very happy with all the arrangements as David had to find the pickup i wanted and bring it to ankeny. The used car I had I bouth at Dewey Ford about six or seven years ago.

heather112

Jun 18, 2011

When we arrived at Dewey Ford we were welcomed by many smiling workers, it was very welcoming. Ben Praska helped us and he was very nice. He got us the best price on a vehicle

d2barrett

Jun 15, 2011

It was the best buying experience I've ever had with a car. They were friendly, knowledgable, and understanding. I got a great car at a great price. When I had a couple of follow up questions after the sale; they promptly answered my calls and got me the item or information I wanted. I would strongly recommend them to anyone.

danw176

Jun 14, 2011

andrew was fantastic, it felt like he was working to help me, not just make a sale. and that is, without a doubt, a welcome change from what i usually find at other dealerships.

lj99

Jun 9, 2011

I was encouraged to put "excellent" for all of the categories and if not, give them a call to make it right. I think that does show they are committed to customer service. Fortunately I think they probably earned the rating. I went in to look at a Ford Focus but they were out of the Focus (end of the month and memorial day) so I ended up getting a Fusion and LOVED it! I was surprised at the amount I received for my trade-in and they were able to work with me on price and payments. The people were all great and I would return in the future. My only 'minor' issue was how pushy the finance was for the extended warranty and all the after sales 'extras' but the finance dept was able to help me save a few extra bucks a month. Certainly returning next time and would recommend dealership!

JBarbour2

Jun 8, 2011

I visited Dewey Ford in Ankeny, Iowa to look at a car in their lot. I was not in any hurry to purchase a new car but needed something before winter hits. Beau Nielsen was super helpful, positive and informative. He was not pushy at all but did work hard to understand and meet all of my goals (price & quality specifically).There were a few follow up items that I expected to need to remind Beau about. However, he was several steps ahead of me. Much to my surprise, he had taken care of everything!Beau was very easy to deal with, as his personality is very easy-going and pleasant. Not like the typical high-pressure salesman. I plan to work with Beau in the future and tell everyone I know that they should do the same. It is so difficult to find a salesman that you trust, so I feel compelled to share his name.

mshipman

Jun 7, 2011

The sales person was knowledgable and very friendly. I had two issues about the car that needed to be corrected which Jebb took the information one was a small door dent in the right rear fender and some scratches on the radio face plate. Both issues where taken care of immediately.

parkerlc

Jun 6, 2011

We've bought multiple vehicles from Zach and this dealership. Every time, we've had excellent service from sales, financing, and after market products (example bed liner, truck brakes). Everyone is very professional and friendly. The prices are great, and they always look for the best deal with rebates that are applicable also. The choice of vehicles to choose from is also second to NONE in central Iowa.

Mark Clipsham

Jun 3, 2011

We give this dealer/sales person the review we have because he balanced on the line between being a nice, friendly person and providing the service we needed to buy a car. If the car we looked at had gotten better gas mileage we would have bought it. He respected our wishes for price and features and didn't waste our time with things we didn't want but that they wanted to sell. He was willing to work with us price and didn't use car sales gimmicks. We will recommend him to people we know are looking for vehicles.

Normelly

Jun 3, 2011

This was the WORST experience we have ever had trading cars. We love our van. The sales guy was ok, however, we spent a large amount of money on a van,and had to fill it up after we bought it to the tune of 75.00. They said they only give 7 gallons for a used car. We should have went running then. We did not finance through them, we had our own bank doing this. The finanace guy was unprofessional. The next day our bank called him with questions, he spoke down to her and questioned if she knew her job. She asked to speak with his supervisior, he hung up on her and would no longer speak to her. She then called the general Manager,and he assured her he would look into this and get back to her, WHICH HE NEVER DID.We then left numerous messages for General Manager to call us back on his work phone and cell phone and HE NEVER CALLED US BACK. I then had to return to speak to finance guy, he was too busy watching a movie on his DVD player to stop and speak to me. We are a large family and buy cars often and have had wonderful experience with different dealers, we have written many letters of thanks to them. This was the most unprofessional, degrading, belittling experience we have ever had. So if you want to be treated this way, go ahead and go there. If you work hard for your money and expect to be treated well, then dont.

james25

Jun 2, 2011

I received a recall notice for the airbag on my 2004 Ford F150 so I called my local Ford dealer, Dewey Ford, to schedule the required service. I've lived in Ankeny, IA for around 10 years and have never done business with Dewey simply because I have heard negative things about them from others in town. Nonetheless, I scheduled the appointment and included a service request for an oil change and tune up at the same time. Upon my arrival, I was greeted by the Assistant Service Manager, Matt Karnatz, who began the check-in process. Matt and I discussed the factory recall and then began discussing the tune up, at which time Matt advised me that he anticipated the tune up costing around the $400 range but that if one of his service techs broke a spark plug while trying to remove it, that it would cost an additional $100 per spark plug for the service. I expressed to Matt that I felt that was excessive, especially if it was his team that broke the plug. Matt advised me that it is what it is and if I didn't like it then I could just take my truck. I told Matt that I will have the tune up performed somewhere else but that I still wanted the factory recall service. I then told Matt that this is exactly why I haven't used Dewey for service or purchased a vehicle from them, because of all the negative things I've heard around town about them. Matt then said, "Well I don't have to do the factory recall either, so you can just take your truck and go then", to which I responded, "yes you will". Matt then said, "No, I won't, I'm not doing the recall service either so just take your truck and go".At this point I asked Matt to get his Manager to which he responded, "I am the manager". I then said, "okay, well you have a manager too so I want to speak to that person." Matt then said, "Well, he isn't here yet". So I responded that I will wait inside for him to get there, and that I would be blogging about my experience as I wait. I went inside to wait when I was soon approached by Kent Kisling, Service Director. Kent and I walked back into the service check in area and discussed the above conversations. Kent immediately advised me, "Matt is correct. You said that you are going to blog about us so I am refusing to provide service to you, so get in your truck and go".

gotschm

May 28, 2011

I gave the above ratings because I felt it was a very good experience, what would be expected. The negotiation on price is always the most difficult. You never know what the the true best price really is. I wish people were more up front on exactly what is fair.

jksjackson

May 28, 2011

Very accomodating, friendly, knowledgeble,and fair. Great selection! A class operation in all respects. I'll be back!!I've had a very similar SUV in the past and Ihad very good luck so I expect the same outcome. Salesman Ron Pink was (is) topnotch and I look forward to a good relationship in future

woodsy

May 27, 2011

Donald was very knowledgeable and had a great personality. He was honest and made the process as painless as possible when buying a new car. The dealership had an excellent selection and we are extremely happy with our new Escape! We were not Ford people before but Dewey for made us believers!

dfedosa

May 25, 2011

Dewey Ford was one of 9 dealer visits of various vehicles to match my needs. Steve and Harley were referred to me and my wife at this location. All benefits and features were covered in detail with sufficient questions as to anything missing to meet our needs. A test drive and a an offer was prepared. The dealership was busy with several customers in onthat Saturday afternoon, but the service of the total team was great in any event. My wife and I discussed before departure and re-entered to finalize the purchase that same day.

tjfbass

May 25, 2011

Dewey dealership treated my wife and I very well. The staff at Dewey were very helpful in directing us into the truck that we wanted to find more information on. They were helpful without being pushy... We required extra time in order to complete the sale and everyone was very patient in allowing us the time we needed.

snielsen20

May 24, 2011

I had a great experience at Dewey working with Scott and Harley. Scott even remembered me from a week prior when I had casually stopped in. Scott was very friendly and flexible when finding a car that would work for me. Harley helped a great deal with making financing possible for me to get the car within my budget. As a first time car buyer, I really appreciated their patience and the time they took making sure I was buying a car I was comfortable with. I have nothing but great things to say about the entire experience!

bryrag33

May 23, 2011

I have nothing but great things to say about my experience at Dewey Ford. After looking at vehicles at another Ford dealership & being treated very badly, I honestly didn't want to go to another dealership, afraid I would have another bad experience. Stefanie Ballard made me feel great. The entire Dewey experience actually made me feel great. I purchased a 2011 Ford Escape, from Stefanie. The very one I looked at online. I went in with my trade in, knowing exactly what I wanted for it & how much I wanted to spend on the Escape & got exactly what I expected to get. No haggling back & forth, over & over, just a nice smooth, easy purchase. Met with Jessica who convinced me that it was well worth the investment to purchase the paint protection & undercoating. I would encourage everyone who plans to purchase a new vehicle to keep for a long time to make this investment.I must say the staff at Dewey is very professional & very friendly. You have a customer for life!!! Thank you to all I dealt with on turning my bad experience elsewhere into an outstanding experience here!!! You all have something to be very proud of in working for such an outstanding dealership!!!

travisluedtke

May 23, 2011

I am very happy with the sales department and Mike for the outstanding job they did in getting me the exact F-150 I wanted. Additionally, Doug and Harley did a great job in price and helping meet my needs. Kim in financing needs to be complimented too; he was great in getting me a low interest rate and getting the right service/warrantee plan. Jessica in aftermarket upgrades(undercoating, mudflaps, interior protection, etc.) was outstanding also.

vedthawk

May 21, 2011

Doug and Dennis were very helpful in the purchase of my 2011 Ford F-150. They made me feel very comfortable, and explained everything I needed to know very throughly. They had exactly what I wanted, and I couldn't be happier with my new purchase. I would recommend Dewey Ford to anybody, especially these two gentlemen.

Jmloupee

May 20, 2011

Dennis O'Meara was great to work with. He listened to my need and knew just the car I needed to meet them. Dennis was very friendly and enthusiastic throughout my car buying experience. I would recommend Dewey Ford to anyone and everyone! Dennis O'Meara and the rest of the Dewey Ford staff made buying a car a very pleasurable experience for me.

Jwag8

May 18, 2011

I was in the market for a new car, and visited 4 or 5 dealerships in the Des Moines metro area. Jeb Rich at Dewey ford was the only salesman who made me feel like getting the right car for me was the most important part of his job. I visited other dealers where the sales staff was clearly more interested in getting me to buy the first car I looked at on the lot...to the point of being annoyingly arrogant. Jeb was great about letting me have space to think, answering all of my questions and spending extra time with me presale on a technical issue with the car.When I brought my wife to the dealership, she was not treated as an afterthought, and Jeb was very nice to reanswer some of the questions I had already asked. I think I visited with Jeb 3 different times before purchasing the car, and I never felt rushed or like I was causing problems by wanting to feel confident in the purchase. I was given a fair price on the vehicle I purchased, and I would recommend specifically Jeb Rich at Dewey ford to anyone who is looking for a new/used car. I will be purchasing my next vehicle from Jeb.

sheamccuen

May 16, 2011

Dewey Ford is by far the best dealership I have ever done business with. I have purchased two vehicles from this dealership and have always had my vehicles serviced there and somehow they find a way to make every visit better than the previous. For this, my second purchase, I worked with Beau Nielsen. Beau was a huge help in getting me the car I wanted and walking me through the entire process. Coming off of a recent bankruptcy, everyone treated me like someone who had a credit score of 750 instead of someone who just filed bankruptcy. The finance department was able to get me a great interest rate (5.9%) considering I am less than 2 years removed from bankruptcy. Dewey Ford continually exceeds all of my expectations and I couldn't imagine buying another vehicle anywhere else.

Judee K

May 14, 2011

Having Worked with Ron Pink in the past we of course contacted Ron when we were interested. Ron is a very special guy to work with when buying a car. We have bought from him in the past and put our trust in him this time and really appreciate how open he was with us and how he tried to make us the best deal possible. We think of Ron Pink as our friend and know he feels the same way towards us. So we appreciate all he done for us when we bought our new Escape.

Vesta33

May 9, 2011

My experience at Dewey Ford was outstanding! Dustin was so helpful to me and my daughter. I planned to trade my 2003 Chevy Malibu in on a new car ... but was not sure what make or model of vehicle I wanted to purchase. After stopping at Dewey Ford, to look at the Ford line of vehicles, and talking to Dustin and Doug ... I determined that I needed to change from a General Motors vehicle to a Ford vehicle. Dustin was so helpful, answering all of my questions and concerns about Dewey Ford's service and Ford Motor Company's warranty. I did not realize that purchasing a new Ford Focus would be such a pleasant experience. Everyone I came in contact with was so friendly and pleasant.I would definitely recommend Dewey Ford to anyone that I know and would highly recommend that they see Dustin when they visit Dewey. Dewey should be proud to have him on their staff. My experience with the fiancing of my new car was also handled in a professional and timely manner.

markeu2

May 5, 2011

I was introduced to the car that I bought by Ron Pink, he was helpful and kind which brought be back the next day. Ron was not available the day I went to go purchase but I liked the vehicle he introduced me too so much, I didnt want to see it go. The day I purchased my Vehicle I worked with Patrick Grady. He worked with me to get me into what me and my wife would consider to be our dream car. I was very happy with him and the sales team. I would recommend them to friends and family.The only negative service I had was with the financing manager, Damir Viso. We had a nice conversation before we got down to business. I understand the concept of selling extended warranty packages and service packages but when I kindly decline don't make me feel bad about it. The remark i didn't care for was when Damir Viso said is your wife or father in-law going to pay for your car when something goes wrong with it? After I just said I talked to my dad, father in-law and my wife for additional advice they said to pass on the extended packages. In my opinion it was unprofessional and made the rest of the closing process uncomfortable. Thank you again to Patrick & Ron for making the first part of the buying process enjoyable.

sjwattier

May 5, 2011

Mark Huss was very helpful to us. We wanted a car that Dewey Ford did not currently have on the lot. Mark found the one we wanted in Illinois. He had it shipped to Ankeny & we had a beautiful new car within days. I would definitely recommend Dewey Ford & especially Mark Huss.

brooks.susan

May 3, 2011

Wonderful experience. Everything was ready when promised. Had previously purchased a Camaro - it was a total nightmare. Both the dealership and the manufacturer had horrible customer service. They would say one thing one day and then do a complete 180 the next. I am so happy with both Dewey and my new GT500 that I tell everyone I see all about both.

jdmcdon

May 3, 2011

Jim Page worked with my husband to find the car I was looking for. I got a very good trade in for my 2007 Fusion with all the discounts to help. Allie Perez was very patient and helpful in setting up Sync My Car for me. Stephanie Alber was able to get a good rate to finance my car. My 2011 Fusion was ready for me to drive home the day I came in. I have already had compliments on the style and steel blue metallic color. This is my first blue car and I am very happy with it.

lrogers664

Apr 29, 2011

Staff did a good job. Very personable and willing to make a reasonable deal.Took the time to talk things through. Willing to match a deal obtained from another dealership which was farther away from my residence. I am hoping they have a Service Dept. to match!Thanks!Larry Rogers

Richard9

Apr 29, 2011

Zack took the trouble to answer all our questions. When my wife wanted a different color than "Dewey Ford" had, they searched until they found the right car. We had another problem finding the radio input jack on the new car. Zack went out of his way to find the jack and get the information to us.My wife had some questions about the warranty and Stefanie (Abau ?) went out of her way to explain the warranty in detail. All in all we were satisfied with the treatment we got.

kathyutley10

Apr 27, 2011

Jim Page was my salesperson. He knew what was looking for, in a used car and what I could afford. I called him and said I was coming out in about an hour. He was ready to help me. He had the car, that he thought I was looking for ready for me. He was very knowledgeable about the car. He read the carfax to me. I was very impressed with the cars record and history. Jim drove the car up to me, I loved it at first sight, we took it for a spin. On the way back, I told Jim I want to drive this car home today. Jim did all he could to make that happen. He did within an hour I was driving my 2006 Malibu LS home. I love it more every time I drive it. Jim knew want I wanted, and found the perfect car for me. Jim was very personable and a great smile to go with it. I will recommend Dewey Ford to all my Family and Friends. Thanks Jim and Dewey Ford.

sea_shell1

Apr 25, 2011

Zach was a wonderful salesman, not too pushy but always gave us an answer to the questions we asked. If he didn't have the answer readily available, he would let us know he was going to go find the person that could answer it and he did. We got a wonderful deal and never once got pressured into taking something we didn't want.

usandthem2

Apr 25, 2011

I was set on buying a different brand of car from a different dealer. However, I had always wanted a Mustang. Although the Mustang was more expensive than the other car I was going to buy, I really liked it. Dustin and the finance department really went out of their way to get the sale. I was able to have an extended test drive with the car, the finance department personally called several banks in order to get me the best deal. In the end I went with the Mustang. Although the Mustang was more expensive, the payments ended up very close due to the much better financing options.This is my second car I have purchased from them (previously bought a Ford Fusion several years ago). I have also purchased a car from Charles Gabus in 2005, but the service and price Dewey Ford offers is simply much better. At Dewey I have never felt 'pushed' into buying a vehicle or felt pressured in any way. I despise high-pressure sales tactics and I appreciate Dewey being one of the few local dealers who do not act in this manner.In conclusion, shop around and see the "deals" the other dealers offer you, and then go to Dewey and see how much better they treat you and how much the will save you. When you factor in price, financing, service, and everything else that goes into the overall package, it is hard to beat them. My loyalty to any company only lasts as long as I am treated fairly, and I have always been treated great at Dewey.

viztech32

Apr 25, 2011

Buying from Dewey was a pleasure. They had a great selection so I was able to find just the right color and equipment on the lot. Steve was very accomodating made sure the car was spotless when I picked it up in the roomy, clean and well-lit delivery garage. I would heartily recommend Steve Sexton and Dewey Ford.

lauderboii

Apr 19, 2011

I first inquired about the 2011 Edge online and within the same hour, Stephanie B. contacted by phone and email to let me know all about the Edges they had and all the different options. I told her that I only had two days before I was leaving for vacation and she said that one of those days was her day off but she was willing to come in anyway so I could test drive and look at all the different Edges they had in stock! I believe that really shows what great customer service Stephanie has..to come in on her day off! Once I arrived, she promptly greeted me and we went and looked at every single Edge on the lot...she didnt rush me nor was she ever pushy. Once I found the one I loved, she proceeded to "crunch" the numbers to get me where I wanted to be on payments. We then went over to financing and Stephanie Alber was also great! She was excellent at explaining everything and always had the answer to my questions. If I were to say anything negative about my visit, it would be the amount of time it took to get everything done after I chose the Edge that I wanted, it seemed to take longer than other times I purchased a new car, but I won't complain, since the treatment I received far out-weighed the great experience!! Once all the papers were signed, I worked next with Jessica Jarrell. She was amazing at explaining all of the features of the new My Ford Touch system and the Sync system. My previous Ford also had Sync, so I was a little familiar with it; however, this new system is way better! I just want to say thanks to everyone who assisted me and let everyone know what a great dealership Dewey is!! I will definitely be back!!

Kevin#1

Apr 5, 2011

We have been customers since the 90's and wouldn't go anywhere else!Everyone is very friendly, not too pushy like some dealers.Rusty, Greg, and Dale in Service are great at getting our vehicle in and out on time plus doing the work properly at a fair price. They are AAA Certified, nor that many dealers are.Damir in sales is wonderful, we bought a new Fusion and he made it easy and fun!Kim, Jamie and everyone we talked to we very nice.

lisakae60

Mar 28, 2011

The entire experience was great! Todd and Steve were great as was all of the employees we had contact with during my purchase. The finance dept did a great job and made me feel very comfortable. I really liked the Technology Specialist going over all the features with me before I left the dealership. I love my new ride!!

fusionowner

Mar 27, 2011

I came into Dewey Ford while on a business trip looking to do a bit more research before committing to purchasing a new vehicle. Ron Pink assisted me and was very patient and got me answers to all my questions. We test drove a Ford Fusion Hybrid and I had a few follow-up questions concerning trade-in, financing, and the cost to add a needed accessory. Ron was amazing in that he proactively called me back several times with the information I needed all while not being pushy in the least. The trade in amount he offered for my car was fair and the difference amount was also fair for both parties. All in all, I committed to the purchase of the vehicle and made a trip back to pick up the car the next weekend with my wife.It was a very positive experience and not at all what I had experienced in the past. Even after the purchace, Ron called asking how things were going with the vehicle, again in a friendly way.

marsandve

Mar 27, 2011

I was very happy with my experience with all the people that helped me get my new car. No push, very friendly, answered my questions about what I was getting. I spent a little more than I wanted but I got more vehicle than I thought I could. I highly recommend Dewey Ford and will go back when I'm in the market for another vehicle.

GLS8070

Mar 24, 2011

On our first visit to Dewey Ford to start looking for a Program or New car it was a cold windy night and out came Damir to greet us and ask how he could help us find what we were looking for. He was never over powering on selling us just concerned about what we needed and working with us. He found what we were looking for and set up an appointment to test drive. We bought the new Fusion that night and had all the paper work done that night and drove the car home. Very good customer service and never a hint of being pushed into the sale. I will be back to Dewey Ford for my next vehicle.

tlcarter06

Mar 23, 2011

When I arrived at Dewey Ford and saw a car salesperson, Damir, I thought to myself, oh no, here comes a salesperson already. To my surprise, Damir was not the stereotypical salesperson. He was not pushy, nor demanding. In contrast, he was very courteous, polite, and respectful. I came to Dewey Ford with a set of criteria for a car I wished to purchase. Through Damir's superb salesmanship and knowledge of not only Ford vehicles, but other automaker's as well, I was then convinced and excited to purchase my new car. Damir worked with me for a good price on the car and was able to finance the car for a monthly payment I was comfortable paying. Throughout the car purchasing process, I was never in dread or regret for purchasing the car, usually something that comes as a part of it due the financial commitment. The staff at Dewey Ford was extremely friendly and everyone I encountered there treated me as a friend. Overall, my experience at Dewey Ford was a good one. I was always treated with fairness and respect. Not to mention from start to finish I was there less than three hours. Damir kept the process rolling. I would highly recommend my friends and family to Dewey Ford. I certainly know I will be coming back when the time comes.

warmutp

Mar 23, 2011

The sales representative, finance, and everyone else made this purchase very easy. The only issue I had was with Syncing my phone. The dealership tried and tried but could not get it to Sync. I found out after wards that my phone is not compatible. Verizon admitted as much when I took the car to them to Sync it. Oh well, a new phone to go with the new car!

WIOTA

Mar 23, 2011

I have been dealing with Dewey Ford since 1989, and they still have the greatest staff from top to bottom. Everyone is very friendly and thoughtful. I would not consider going to another dealer for a new vehicle. I always have a good experience when I deal with Patrick. Would highly recommend Dewey Ford to anyone looking for a vehicle.

scoobdog

Mar 20, 2011

I had a good experience purchasing my 2008 Ford Taurus from Mark. He did a good job helping me with my purchase. The only reason I didn't give 5's was nobody enjoys buying a new vehicle! The process of buying a car as a whole isn't enjoyable, it doesn't matter from whom you buy it from. I would give Mark a 8 out of 10 rating. He was a little slow a couple times getting back to me on the price I wanted. But I also knew exactly what I wanted and how much I was willing to spend. The best part of my purchase is I was in and out of the dealership in 45 minutes from the time I pulled on the lot to pick up my car!

ldenouden

Mar 18, 2011

Usually, buying a car is a stressful experience for me. However, I went to Dewey a week and a half ago looking for a car. This is by far the best car buying experience I have ever had, and it was pleasant! My salesperson, Damir Viso, did an excellent job of helping me buy the car I wanted and helping me get the payments I needed! He was attentive, engaged, and above all--respectful of me as a potential buyer. I can't say enough good things about him. I, also, had a great experience with the other Dewey employees. Michael Martin helped me finance the car quickly with a warranty that is excellent and affordable. Michael, also, made me feel valued and respected in this experience. Kay spoke to me about the Auto Armor interior/exterior car protection plan. Her manner was genuine and professional. Patrick walked me through the features on my new car, so that I felt confident driving off after my purchase. He answered all of my questions with courtesy and respect. All four of these people made this experience great! I hope to do business with Dewey in the future. I have already told relatives and friends of my experience. In fact, I came to Dewey, because a good friend of mine had such an excellent experience buying her new car. Keep up the great work!

Ranchero

Mar 14, 2011

We've dealt with Ron Pink before so when Ron found out we were thinking about a new car he went to work. First of all he located two cars he thought we might be interested in. Of the two there was one which had the options we wanted. Now the negotiations began. When the dust settled we had a new Taurus at a price we had budgeted for. Ron Pink works for you.

sanddforever

Mar 14, 2011

My car broke down and I was in need of a car. I tried going other places in Des Moines and didn't feel like I was a person at all I felt like a sale! I went to Ankeny Dewey Ford to just look around and see prices and what was on the lot. When we arrived Zach walked right up to us, we didn't have to wait or go in. He was ready to help! I told him what I could afford and the kind of car I was looking for. He took me straight to what I asked and told me all of the features of the car and we went for a test drive! When I decided that it was something I liked he asked for thirty minutes of my time to see what he could do to get me into the car I wanted. I didn't at any point in my time at the dealership feel like I was going to get taken for or pressured. Zach was GREAT. Stephanie was the one who helped me with the finacial part of the deal she was pleasent and fun! She acknoledged that I had good credit for my age in which made me feel like my hard work to build my credit was paying off! The one other time I had bought a car I felt as if I was pressured into a car that wasn't fit for me and left the dealer kind of sad and leary. The whole time I was in DEWEY FORD I had a smile on my face and never once felt scared or pressured!!! Thank you for my good experience and helping me get the car I wanted and can afford! I will be recommending Dewey Ford of Ankeny, Zach and Stephanie. Great work inturn a happy, loyal, and satisfied customer!

Hmunyon

Mar 10, 2011

Had an amazing experience. Absolute 10 on a scale of one to ten. My salesman was very friendly and polite. Excellent to work with. The two gentleman in finance made the process quick and painless. Not enough praise can be offered for a job well done!

rootytoot

Mar 10, 2011

i have purchased 3 vehicles in the last few years from dewey and have always been treated wonderful in every way. zach is a great salesman. he actually cares about his customers and this is what keeps me going back. i truly trust this dealership. :)

bkdanner

Mar 9, 2011

I had originally intended to accompany my son on his quest to simply "drive through" the lot at Dewey Ford and "look at" the new 2011 F-150's. Scott Fluegel approached us and immediately demonstrated his knowledge of the F-150. But most of all, Scott demonstrated his friendliness, patience and courtesy. I have dealt with seasoned salesmen in the past and at first I wasn't sure what to expect from someone so young as Scott. My concerns quickly vanished. Scott, despite his youth, exceeded our expectations. Not only did my son purchase a 2011 F-150, I did so as well. My family has always made Dewey our 1st choice and with representatives such as Scott Fluegel we will continue to do so.

Dicastone

Mar 9, 2011

I had been looking for a car for about two weeks.I went there with a friend on 2/26/2011. We were meet in the lot before we even had a chance to get into the dealership. I decided to see Donald,since he had sent my niece a card for her birthday and a reminder to come see him, when she was going to buy a car. Also several members of my family told me that Donald would be able to help.I decided to look at a Ford Fusion, since that was the car that "Consumer Report" recommanded and Donald is currently driving. Donald asked me what was I looking for in a car and what color. He listened to me, then we test drove that car. It drove like a dream. Donald had gone over all the features of the car. He told me the price that he would sell the car to me at, but I had to go home and think it over.I went out there 2/28/2011 with another friend. This friend had told me what she thought would be a reasonable price. She had compared the price with three other sources. What I liked about Donald is that he listened to not only my concerns, but my friend's as well. He introduced us to several of the sales people as well as the director of sales and the manager. Everyone was very friendly and courteous. I wasn't rushed out of the dealership, because it was past closing time. Everyone acted like they had all the time in the world. The last person I met was Stephanie and she showed me how to operate all the bells and whistles on the car. When I was ready to leave the dealership with my car, Donald drove in front of me down Delaware until I got to an area that I was familiar. I haven't bought a car in ages. I thought once you get a car that is it, but not with Dewey Ford. Donald has sent me a thank you letter and checked up to see if I know how to use SYNC and I am having any problems.

amiewiliams

Mar 7, 2011

We went looking for a specific F-250 Crew Cab truck we foudn on the internet. My husband looked at it on Saturday and we intended to drive it on Monday after work since we live in Boone, but when my husband called down Kevin Gascon told him was going on the truck to auction at 2pm. Well we weren't able to get down there before 5pm so we just chalked it up to "it wasn't meant to be", but the phone rang at 5:50pm and it was Kevin telling my husband the truck didn't go to auction and to see if we could come down. We quickly lined up a sitter for our daughter and got down there at 7pm. We test drove the truck and fell in love with it. We were just hoping we could come to an agreement on price. Kevin & Michael (Business Mgr) worked very hard to come within $2 of what we wanted for a monthly payment. Michael even had to back out a wholesale deal with another D.M. dealership since the truck had been sold to them at 8:30pm. GO MICHAEL!!! We signed all the paperwork and left at 9:30pm. Kevin was still there waiting for us. Michael & Kevin were fantastic to work with and we want to thank the manager that allowed for the wholesale deal to be reversed. Kevin was even there when we picked the truck up 3 days later ON HIS DAY OFF! He just wanted to make sure we were taken care of properly.We would recommend Dewey Ford to anyone we know. We were treated fantastic by dedicated employees.

geno romeo

Mar 5, 2011

We have been dealing with car dealerships for three weeks now...I have to say, we were interested in a used vehicle. By the time we got through with The staff at Dewey Ford. We got exactly the vehicle we wanted, only brand-new. I was IMPRESSED. I wasn't very sure about even talikig to a sales/person, Then Harley, the manager came out and made me feel very confortable, and even at ease with the sales man, Mike Downer. This is a winning team at Dewey. All the way through with Kay in the Accessories department, and Stephanie Alber, Who did all the paperwork and financing were very, very pleasant, Almost fun, to buy my first NEW car. then when you think your all done...They sent out Patrick, who showed us how to use all the functions on the car. I will definately buy from this team again. I also feel Like I have Lots of new, GREAT Friends. People in whom I can Trust. THANKS PEOPLE.

LindaSapp

Mar 4, 2011

WE FELT LIKE WE WERE TREATED LIKE KING & QUEENS. I WAS SURPRISED HOW EVERYTHING WAS SO SPEEDY AND EFFICIENT. EVERYONE WAS SO FRIENLY AND HELPFUL, ESPECIALLY BEAU NIELSON WHO SOLD US THE CAR. JESSICA JARRELL WAS VERY KNOWLEDGEABLE AND FRIENDLY IN EXPLAINING THE SYNC AND EVERYTHING WE NEEDED TO KNOW ABOUT THE CAR. THE FINANCING WENT SMOOTHLY AND THE GENTLEMAN THAT ASSISTED US WAS PLEASANT AND HELPFUL. WE FELT IT TOOK NO TIME AT ALL BEFORE WE WERE DONE.DOUG MCGREW MADE SURE WE WERE VERY SATISFIED WITH OUR CAR AND CONTACTED US SEVERAL TIMES TO BE SURE WE WERE HAPPY AND IF WE HAD ANY QUESTIONS. HE ALSO WAS VERY PLEASANT AND FRIENDLY TO WORK WITH. THE CAR WAS FILLED WITH GAS AND LOOKED MAGNIFICENT.

sugarfreetj

Mar 4, 2011

Superb, absolutely great. Let me begin with I had taken my 05 Taurus in for work on 5 occasionsd in 12 months. The trips were tolerable because Dale West met me at the door, kept me informed and gave me choices to resolve the problems. He was full of answers. He was kind and professional, always a friend that was easy to talk too. With cost in mind next I go to pay....I didn't know Marla very well but she was always pleasant. Kim on the other is one that any employee would love to have on their payroll. A gracious smile that was sincere and professionally provided to a sometimes bad situation finding out how much.Then, I finally listened to Ron Pink one more time and decided to buy. We covered the lot looking for what I needed and he found it. Ron has the presentation of a good comedian and a great legislature. I mean that kindly because he was always there ready to answer a question aand if he couldn't, he knew where to find it. He would entertain with his hunting escapades. He sat you down and asked questions that I had forgot to ask. A grest person with the customers satisfaction in mind. If I got home and had a question or needed something car related he would always answer his phone and help in anyway he could. Always!Oh yes Stephanie the finance lady was very knowledgeable and had all the answers. She gave me the warranty info I needed and the financing that worked for me. Kay in after marketing was also stupendous. Thanks Kay. Lastly the tall lanky gut, paul? He was pleasant, informative and easy to understand. It wasn't a car deal, it was a vacation. I thank all iof the above people and apologize too the others I forgot your name. <:-} Randy Marchant, US Army retired

K&K

Mar 3, 2011

We rate the experience of buying a new vehicle from Dewey Ford as great because of the service of the internet sales group. Working through the internet with Andrew is the only way to go, an efficient process. He and his colleagues were very helpful in making sure we got a feel for the potential of the MyFordSync system.

Toetken

Mar 1, 2011

Gregg was friendly, knowledgable, and went the extra steps to get me what I wanted at a fair price. We spent a lot of time getting me the new vehicle that I wanted, but it was worth every second. I love my new vehicle. I would definately recommend Dewey Ford to anyone looking for a non-pressure sales experience.

adamsfamily

Feb 25, 2011

Both Scott and Chad were very helpful and polite without being pushy when we bought our 2011 Ford Fiesta. We really enjoyed working with them. This is one of the few dealerships that we can say this about their sales consultants and would highly recommend them to our friends and family.

letiziakk

Feb 25, 2011

We had a great experience with the whole gang. We went in to purchase a Ford F250 and ended up purchasing a Taurus Sho as well. We changed our minds a few times on exactly what truck we were going to purchase, but the staff was patient and understanding. Thanks so much for a great experience and the excellant financing rates!

markristi

Feb 24, 2011

Stopped in to view our dream car a 2011 Mustang Shelby GT500 & ended up purchasing it! Beau & Doug were awesome to work with & went out of their way to make us happy & make our experience at Dewey Ford a great one! The Mustang is awesome but was without the Shelby stripes. The guys at Dewey had the car striped for us to make it authentic! We would recommend them 150%. This is our 2nd purchase from Beau in 4 months. Everyone we came in contact with was very friendly & helpful. They wanted to make sure we were happy!

pongobar

Feb 23, 2011

This is the second time we have worked with Beau. He has been very professional both times and helped us find the best vehicle for us. Jessica was well informed and explained "the workings" of our truck extremely well. She is also very personable.Jack Bartels

jwebster1979

Feb 22, 2011

I thought the service was excellent. I did not feel pressured into the buy. Gregg was very nice and gave me the best price for the car I purchased. Also Gregg did an excellent job making sure I got the vehicle I wanted. He was even good at making sure I got my second key later on since one was not given to me with the car. Thank you Gregg!

maegenz

Feb 18, 2011

I am VERY happy with my brand new 2011 FORD Fusion! Patrick treated me very well and was great at making me feel comfortable with this decision. The whole team made it a great experience. I had lots of questions and they were willing to fully explain anything I wanted!

possumhead

Feb 17, 2011

I originally went into Dewey Ford to have extra keys made for a used vehicle I was not happy with that I had purchased the week before. I want to Thank Scott Fluegel for the excellent service he provided. He listened to what my needs were and worked with me to see that I was satisfied with the vehicle I wanted. I also want to thank Ashley Jones for taking the time to show us the features in the New Vehicle. I drove off the lot in my new Ford F-150 Truck. Thank you again and I will recommend friends to go in and see Scott about a vehicle and last but not least I also want to thank Stephanie and Kay for being so professional and patient while we worked through the paperwork. Kay took the time to go over each accessory for the vehicle if we so desired to add. Again Thank you.

dwighttomes

Feb 12, 2011

We told Kevin what we were looking for and he got back to us in a day to let us know that what we were looking for 'came in on the truck that day'. When we arrived the next morning the truck was washed, gassed up and ready for a test drive. He explained the features that were of most interest. Finally, he quoted us a fair and competitive price for the vehicle which included our previous truck in trade. The other individuals we dealt with for purchasing and further explanation of the features of the vehicle were done professionally. Good experience.

ptnelly

Feb 7, 2011

We purchased a 2011 Fusion. This was our first new car purchase from Dewey Ford. We have purchased other vehicles from various dealerships in central Iowa but none comes close to the excellent treatment we received from the folks at Dewey. The sales rep. never gave up in getting us a deal that would fit our monthly payment budget. They were very friendly, not pushy, and made sure we were completely satisfied. We were even given a tour of the dealership and introduced to many of the dewey team members. Upon delivery, we were given a thorough and detailed explanation of how to operate all the options and accessories of our new car. They even set up our log-in information and explianed how to use the syncmyride website. Overall, this was our best new car buying experience. I would highly recommend my friends to purchase their next vehicle from Dewey Ford in Ankeny, Iowa.

Gramma Judi

Feb 4, 2011

This was my 3rd purchase from Dewey, and it certainly won't be the last. From the time we walked through the door until I left with my new 2011 Escape, I knew I had made the right choice of brand (the non-government bailout money company-Ford), vehicle and dealership. The salesman was great, finance and delivery people outstanding! We will be purchasing from them again, and I will send anyone looking for a vehicle to Mike at Dewey!

willym

Feb 2, 2011

When I initially purchased my vehicle from Dewey it was a "feel good" sale. I was happy with the price of the vehicle I purchased and they gave me what I wanted on my trade in. Not much negotiation was needed. HOWEVER I get a call from one of the loan guys a day or two later and he informs me that I owed another approx $400 for title/fees because my paperwork was done incorrectly! Rather insulting, greedy, and bad business practice. Looking back I should have told him to get bent since the paperwork was all signed for. Instead I brought a check in to him and told him how pathetic he and his business is. He responded with some B.S. of "if we shorted ourselves $400/month on every vehicle we sell then we'd lose a lot of money". I KNOW he made plenty off of our deal just like all dealerships do. PLUS a couple of years down the road I went there to have work done on the car and they couldn't do it. They had to send it to another shop which ended up being a general cluster of confusion between the two dealerships and the warranty company. Don't waste your time on this dealership. Go somewhere like Gabus or Karl's where they value the customer!

bmiller1978

Jan 31, 2011

I had bought with Patrick once before and told him that when I needed another vehicle, I would be back, and I was. He was so nice and easy to work with. I recommend that if you head to Dewey in Ankeny, ask for Patrick!!! I LOVE my new 2011 Escape!!!

jtiffany

Jan 23, 2011

Bought used 2008 Malibu, when I called less than a week later to let them know there was a pop in the front end I would like them to check out they told me too bad, car was sold as is. Also car was deliverred to me with an empty tank of gas. Never going back there again. (they could have at least diagnosed it for free)

mkleihauer

Jan 23, 2011

This was my first visit to Dewey Ford and my overall experience was very good! Steve Sexton was extremely friendly and helpful from the first time I met him but yet I didn't feel "pressured" into making a decision until I was comfortable with the deal. He (and Jeff) worked with me on the final sales price of the truck as well as the monthly payments. I must say that this was one of the best vehicle-buying experiences that I've had! I would definitely consider buying from Dewey Ford again in the future!

morts01

Jan 19, 2011

We have been seeing Jake S for quite a few years and didn't know what we would do once he retired. We met Patrick and he was a great salesman and look forward to using him in the future! He helped us very much on getting our new Ford Fiesta!Thanks for the new car.

lavonne_37

Jan 18, 2011

Every person I worked with was friendly and willing to work with my payment budget. They matched other dealers prices for me and pulled some strings to bring down the monthly payments. They hooked me up with some excellent insurance as well! They truly want you to leave happy and satisfied with their employees and product.

matt_zeller

Jan 18, 2011

Very impressed with Dewey, buying experience was extremely smooth and everyone was fantastic. Got a great price, ended up adding more things than originally planned (warranty, aftermarket, etc) because things were well-explained and offered, and Ford's "extra" products are much better than they used to be. Will go back for our next vehicle.

lhadaway

Jan 17, 2011

This was are first time shopping at Dewey Ford. We where very please with the whole experience. This is the first time I have purchased a car and had absolutely no stress. It was nice to be able to take care of the financing papers right there and not have to drive to Ames and back to Ankeny. I give Dewey Ford and Andrew Parks an A+.

eddie2011

Jan 16, 2011

Wonderful experience buying my first new car & at this Ford dealership that I'd never been to before. I had a friend along for support. We were met immediately after entering the dealership & asked if we could be helped with anything. I told him I was interested in a 2011 Ford Focus. We were introduced to Zach Battani who was very personable, high energy and positive, as well as a good listener. Zach began with questions re: what I was looking for and the type of driving I do - I commute 80 miles a day. I gave him the printout from Dewey's website for the 2011 Focus I was interested in. After checking to verify it was still avaialbel, we went through the features of the Focus before the test drive. He demonstrated the 'hands free' calling I can make when my cell phone is synced with the car's system as well as all seat/mirror adjustments, radio, heat/ac, computer ports, etc. After the test drive on interstate & in-town routes, we covered add'l info/features of the Focus. Zach pointed out that this Focus was built in Wayne, IN. I was happy to have him verify this, as I prefer American made products and have been extremely satisfied with Ford Escorts I had in the past. Zach let me know what each step of the process would be if I chose to purchase the Focus - which I did! I didn't tell him it was my 1st new car until after we'd started the financing portion of the transaction. Zach was as excited as I was to be getting a brand new auto! The financing, paperwork, delivery - everything was smoothless with very little wait. Time went quickly - I didn't realize until we were nearly done that 2 hrs. had passed! In less than 3 hrs. I was driving away in my new Focus, with a good purchase price & interest rate. I know Zach and the other staff were appreciative of my business. I let them know too how happy I was with the entire process. It was a busy Saturday afternoon, but I never felt rushed or neglected. A truly positive, satisfying experience!

gcooper05

Jan 16, 2011

Jim Page was our sales person and he made the entire purchase of a new Edge painless. He was very knowledgeable and easy to work with. Patrick Hanson showed us all the bells and whistles on the new car and he was also very knowledgeable and very patient answering all of our questions. When we picked up the car, we were pleased to find that the car included heavy rubber floor mats to protect the carpet mats. Overall great buying experience.

anneric

Jan 15, 2011

I appreciate being able to 'shop' online before actually going to a dealership and Dewey Ford allowed this to be done with minimal hassle. We walked in with an idea of what we wanted and walked out three hours later with exactly what we had in mind. Both Zach and Jessica were very helpful during our purchase of a 2008 Ford Edge. It's because of people like them that we've returned to Dewey five times!

Gray F-150

Jan 14, 2011

I was pleasantly supprised at the customer service at Dewey Ford. Specifically the salesman named Kevin. This was my fourth experience buying a vehicle from a dealership and it was easily the best experience. I don't want to feel "attacked" when I step foot on a car lot and I don't want to feel pressured. I simply want respect, honesty and their best price. I don't want to spend hours haggling. I was a little disapointed with their initial offer, but eventually I was happy with the deal. I don't have extensive experience with dealers and salespeople, but as I said before this was easily the best of my four. I will reccomend Dewey to friends, family and co-workers, just as I told everyone I new not to deal with Quality Ford in West Des Moines.

abrownag

Jan 11, 2011

We have been sold on Ford trucks for years but to have a salesman like Zach B. with his knowledge and expertise of the product was great! His support team added to our experience and made our decision easy. We will be back and have encouraged our family & friends to stop by.

akgnana

Jan 7, 2011

We found a vehicle we liked from Dewey Ford's website, contacted them, and agreed to purchase it through email and telephone correspondence. When we arrived at the dealership the pickup was ready for us so all we had to do was fill out some paperwork and drive our new pickup home. We had several people helping us that day and each one of them was a pleasure to do business with.

Iowan

Jan 4, 2011

Beau was very good at working within my budget. I never felt pressured to purchase something I couldn't afford or that was out of my price range. Scott did a nice job of getting us acquainted with the SYNC system and even paired up my phone. Very friendly staff all around and a low pressure sales team.

ISU1147

Jan 4, 2011

Between me changing my mind on exactly what I wanted and trying to make a deal during the busiest time of the year, it took a couple of weeks to finally drive away in my new Ford Edge. Ultimately though I was satisfied with the price for my trade in, the deal on the new car and the financing terms I received. Mark, Rob and Jessica all stayed past closing to make sure I was able to take delivery in time to receive the $1,500 rebate on the final day of the Ford offer--they even threw in a couple of oil changes.

ericmorrow

Jan 2, 2011

It was a cool December morning as we stepped out of the car at Dewey Ford and Georgios was right there to ask if we needed any help. After a short conversation he allowed us to look on our own and not pressure us one way or another. After we found what we were looking for Georgios got the keys and we took it on a test drive. He was very knowledgeable about the car. After the test drive we started to work on a price that would be acceptable for both parties involved. Georgios as well as Harley continued to work with us until we got to a price that was acceptable. This did not take long and both Harley and Georgios we very friendly during this process. This is the second car I have bought from Dewey Ford in the last 2 years, I will continue to do my business with them because of their ability to show compassion and work to find a good price on vehicles.

Pat Griffin

Dec 31, 2010

We had intended to just look but Gregg came out & we drove one. Originally was looking at Fiesta but Gregg thought Focus would be better for us. We really had a pleasant experience and got a great deal. Everyone we met at the dealership was very friendly and we enjoyed the whole thing. Thanks Gregg and Dewey Ford!

hadsall

Dec 29, 2010

We were very impressed with Georgios. We went out after my husband got off work. It was dark, very cold and very windy. Georgios came out to the lot and looked at a lot of cars with us. We test drove two cars. They had a very good selection to choose from. They were very accomodating. Everyone there was very friendly and very helpful. Harley Deems met all my asking figures for a trade in. I was very impressed and very pleased. It was the most pleasant car buying experience.

abcdejohnson

Dec 27, 2010

When I came into the dealershipI had asked for Patrick and he was busy at the time. He asked Gregg to help me out. Gregg took care of me while Patrick was busy with another couple. Patrick also would take the time to check and see if things were going ok. I felt they took very good care of me and as a result I went out with a brand new car! Love it and what great service I had. Tha nk you to all that helped!!

cwhall.90

Dec 23, 2010

I previously rated this dealer back in November after I bought my second vehicle from them. I still think they are very polite and that they were a good value..Although, It started snowing earlier this month and I took my new car out for the first time in the snow about a week and a half ago. The roads had been mostly cleared off by this time and the car was still slipping and sliding all over. This seemed odd since Dewey just installed a new pair of tires on the car. I did a little investigating and found out that they installed a brand new pair of summer tires on the car right before winter.I called Dewey to see if they would swap out the summer tires for a pair of all season like it should have had in the first place. After two days and calling three times and having them tell me they would call me back twice (which they didn't) I finally got an answer. They told me they could not do anything for me and gave me a name of a local shop that will trade in tires. Personally I feel that the mechanic who decided to put summer tires on a sedan right before winter should be at fault. They obviously feel differently. So now after owning my car for less than two months I have to get a new set of tires so I can drive my car safely.

MMarti

Dec 23, 2010

Everyone was very professional and did a great job. Although I didn't purchase any add-ons such as the interior/exterior care and warranty extensions, etc.,I appreciate being made aware of the alternatives. Scott did a thorough job of explaining syncmyride, and Kim is very good at what he does. Thank you for a very pleasant buying experience. I will, for sure, tell both my friends..:) You're great. Monte

Waddingham

Dec 23, 2010

I was very impressed with all aspects of the buying process. Everybody involved did a great job explaining information and they asked me questions throughout the buying process. They were not pushy and explained all of the options that were available. It was a very positive experience that I will recommend to friends and family. Everybody was interested in meeting my needs in a vehicle.

lawe9206

Dec 16, 2010

Overall, I was very impressed with the knowledge of my salesman, Zach Lewis, as well as the after sale car use tutorial given by Scott Fluegel. They are extremely valuable employees, and I was impressed with both of them. In sum, my entire experience at Dewey was very pleasant, and as a converted Honda owner, you can bet that I will return to Dewey for all of my vehicle needs in the future. Earl B. KavanaughAttorney At Law

jgrimes

Dec 15, 2010

Scott helped me with my new F150, figuring out the new sync controls. He explained how to use and gave me his cell in case I have future problems. You will defintly get my referal. I have had 4 new vehicles in the past and have never had anyone oome out and show me how to use things in the vehicle. Thanks Dewey.

juliegriffin

Dec 15, 2010

My experience at Dewey Ford, Ankeny was wonderful from start to finish. It is without doubt that Mr. Parks in sales is to be highly commended. He was very informative when working with me in my decision. He helped me in determining the car to best fit my needs and budget. I feel I got the most car for the buck!All through the process, Mr. Parks kept me posted on the progress made or otherwise. In the end, I was surprised how they were able to find the right financing for me. He was there all the way to the end. He even came out to the parking lot to wish me well and shake my hand.Dewey made sure I understood the many features on my car, and they continue to be of assistance now. Surely I have chosen the right car at the right dealership. Mr. Parks and Dewey Ford, made me feel their genuine care and desire to provide a premium service.

slinzshot

Dec 15, 2010

excellent sales people, we would return to this dealer for future purchases and recommend it to others.Sales people are very good at understanding the needs of their custumers.We drove about 100 mles to purchase our new Ford Edge from Dewey although we had alot of choices in our area.

vickyohrtman

Dec 15, 2010

It was a very cold day and we stopped in to see if Dewey had what we were looking for in a vehicle. A snowstorm was approaching but out of the dealership to meet us right away was a very nice man named Georgios. The cold did not stop him. He had us test driving in no time and was extremely knowledgeable about the Edge we were looking at. He, Todd and Kim spent alot of time with us finding just the right vehicle for us. Success was receiving the candy red metallic 2010 Edge for Christmas! Georgios did not leave us until the sale was 100% complete to our liking and we were handed over to a nice young man named Scott Fluegel. Wow I never believed that you need like an IT tech when you bought a car but boy did we need Scott. He helped show us the Sync system and all the features we had just purchased in the Edge. I know I will have to call him again - lots to learn but he set me up well to begin with. This dealership has wonderful people there for you when you need a new or used car. We did not feel pressured. They were always willing to give us their time. I highly recommend Dewey Ford!

valljg

Dec 14, 2010

I have been shopping for a very long time and they were very easy to work with. Steve was the best car salesman I have ever worked with. He wasn't pushy and he still found a way to do his job. At Dewey, they still beleive in customer service after the sale. I waited to do this review until I felt my purchase was complete with all of the extras I needed done, and they still treated me like I haven't purchased yet.

chucksizzle7

Dec 9, 2010

I went there last Saturday after receiving a letter about a special promotion that they had going on, and drove away with a 2011 Fusion for a monthly payment that was only about $50 more than what I was paying for my 2007 Focus. Georgios and the rest of the staff were very friendly even though it took longer than normal since they were busy and short-staffed that day. I managed to get free lunch and a free oil change because of that. Great job, guys! I would definitely come back.

colby10

Dec 8, 2010

Our experience at Dewey was fantastic. Georgios was wonderful throughout the whole experience. The whole process buying our 2008 Ford Edge was great. Everyone there was very friendly, and Scott did a great job of explaining sync to us. Would highly recommend Dewey to anyone looking for a car.Thank you,Colby and Carrie Larsen

raisnkhne9

Dec 8, 2010

It was a very good experience Mike was a very friendly sales person and I have had a couple reasons I have had to call him since to get things that were not working on the car and he has been very helpful every time I have called him.Scott showed us alot of things in the car that we didnt know how to work and with his help we now understand and can work everything in the car, hes a very nice young man!!!We will be back for many more purchases!!!!!

chetlet

Dec 7, 2010

Sales, financing, service, parts/accessories have all been great to work with. No pressure test drives, I was given all the information I needed regarding the vehicle and financing. Even after the sale I feel like they stand behind their product and that gives me much more confidence going forward.

carleton44

Dec 2, 2010

The reason I am giving this rating for Dewey is simply because of the way in which Mike Kulla was so professional and easy to get along with! Mike actually brought the car to a lunch to look at, he came to us! Mike knew every detail of that car and answered every question we had about the car. If you are looking to buy a vehicle, PLEASE find Mike because you will not be disappointed!

gfisher

Dec 2, 2010

Great guys to work with! No pressure, very friendly, knowledgeable, ready to assist right when you step in the door. I appreciate the follow up call from my sales person to discuss any issue I might have had. Thank you for the Dewey Ford experience!!

smileyface

Dec 2, 2010

Didn't get some of the specials that do at other dealerships - picture taking/calendar, oil changes, follow up coupons, etc. But do feel that my deal was fair. Like that didn't feel pressured to buy. Andrew was very friendly and took the time we needed.

Iowahawks4me

Dec 1, 2010

When i first stopped in to look at the car that i wanted i was greeted by Georgios right away. He was a very friendly salesman who worked for what i wanted and got me my payment. I suggest Dewey Ford to anyone who is looking to buy a new or used vechicle, to stop in and check this place out!!

jmcalhoun

Dec 1, 2010

Beau & Harley worked very hard to give us the best deal they could. Beau went above and beyond to get the plan A completed so we would not have to bring our pickup back another day since we live 2 hours away. Luke made our finance portion very plesant and easy. He was very well prepared and very prompt. Scott did an excellent job showing us the mysync option. The overall experience was great and will most definetly send our friends and family to Dewey's. We appreciate the effort by all.

Margaret Noon

Dec 1, 2010

I loved working with Georgio! It was a very nice transaction and easy. Thanks to Harley for the "right price" for me and to Kim who did our paper work. Kim who showed us the car before leaving. Also a big thanks to Matt and Greg in service department that have answered all questions since then. Thanks again Georgio for being so helpful and friendly and honest.

mgcameron

Dec 1, 2010

Don Avant is a pleasure to work with. He always finds us just the car we want. He helps us very much and is the reason we keep coming back to Dewey Ford. This is our 15th or 16th car we have purchased from Dewey Ford.I also like working with Rusty Bogue in the service department. He does a good job of keeping my cars maintained to prevent breakdowns.

sboyle1202

Dec 1, 2010

The salesman, the business manager, and the delivery person (who went over car features with me) were all super. Very friendly, knowledgeable, and able to answer my questions. I think I got a good price on the '08 Edge I bought, but I would have liked to see a little better trade in value on the '06 Jeep Liberty that I brought in... still, they asked me for the bottom line of what I wanted/needed for monthly payments, and made it work... They've had my business for a number of years - started going there first because of Mark Vukovich, and even though he isn't there any more, their standards and customer service remain top notch!

tldean

Nov 30, 2010

Andrew Parks was very helpful in finding and relaying information over the telephone about the vehicle we were interested in buying. He responded immediately to our email we sent through a web search. He located the 2011 Ford F-250 Diesel with the options we wanted and had it ready for us to pick up in about business 30 hours (it came from out of state). We were, also, very satisfied with the price we paid.Luke Reitz did our financing with easy to understand explanations of our options.Scott Fluegel went over the operations of the F-250 and answered questions of about options that were on it. Since we are replacing a 1997 Lariat, there's a lot more to know than was on it. Everyone we dealth with on this purchase was friendly, knowledgeable, and professional.The two-hour drive home was very satisfactory and quiet. We are looking forward to taking it to Branson, MO, for a few days; and, then to Arizona pulling a trailer with our Jeep Cherokee on it later this winter.

Carol33

Nov 29, 2010

My wife and I have bought 2 Escapes from Dewey and have been nothing but pleased with the overall experience. I have been wanting a pickup for sometime now, and there was no doubt I would be shopping at Dewey. I drove home a new pickup today and will certainly be giving them my business in the years to come. Thank you Dewey Ford for the great service you do!!

dodgecal07

Nov 27, 2010

The reason for our review is; we came to Dewey for a specific car. Right when we pulled up Georgio was there waiting to assist us. We told what we werelooking for and what our position was. He said that he would get it done and true to his word he did. It took longer than we planned but we are satisfied with the end result.Thank you Georgio and Dewey.

sc0957

Nov 27, 2010

We were very impressed with the professional, knowledgeable and friendly staff. Damir was a very accommodating sales person, Scott told us everything we needed to know to get rolling with our new Escape, and Stephanie was a pleasure to work with - making sure we had everything we needed.

shellmac

Nov 27, 2010

My husband and I bought our last car a ford explorer (used) there a couple of years ago so we went there first since they had been nice before. I needed a new car economical since i drive close to 125 miles a day being a home health aide.When we got there they never bother you they let you look around and tell you their name and when your ready for your questions to be answered they are there for you, which they were and weren't pushy which is huge for me. Since i bought a 2011 ford focus we go nowhere else to get our oil changes, new tires and brakes for the explorer and every time you get your car worked on there even an oil change they wash it for you before they bring it to you.I have never been to a company where the customer service is so great, friendly, and knowledgable from the person at the counter to the finance dept to the sales staff and especially the service dept. We drive from west des moines to ankeny for every need we have for both our cars because we have NEVER been disappointed or lied to.

f150man

Nov 25, 2010

I was only at the dealership to look and ended up falling in love with the F-150 after test driving the vehicle with Greg. He is a very nice salesman and made me feel right at home. I knew after 5 short minutes that I would buy the car from him just because he was not the usual pushy car salesman. He took the time to listen to what I wanted. I will go back to buy many more vehicles from Greg at Dewey Ford and I will refer all of my friends and family to him as well. Thank you for a great experience.

UH60FI

Nov 24, 2010

Let me preface my review and state openly that prior to owning a Ford, my wife and I have always preferred GM or Import auto brands. We had also established a relatively long rapport with our primary dealer and were a bit hesitant to stray from them when we were disappointed by the current offering of the type of vehicle we were looking for (crossover). However, after some lengthy research and positive reviews, we happened to stumble upon the 2011 Ford Edge. First off we were impressed by the dealership's inventory as they had just about every trim/color combination that we had initially chosen, and it was shortly thereafter that we met our salesperson, Patrick Grady. At most other dealerships we've been to except our primary before that, we often felt regarded as "not being taken seriously", but not with Patrick. We were regarded with nothing but friendliness and respect and he displayed nothing but professionalism towards us. We told him what we were looking at and he spent even more time educating us on all of the vehicles specs and features than we could've ever imagined. The test drive was nothing short of amazing and any misconception that I had toward Ford vehicles at that time immediately vanished and it was very difficult to hide that fact! Then you can imagine my surprise when they offered to let us take the vehicle home with us overnight! I was on leave from being deployed overseas and was a bit hesitant about purchasing a car while I was home and was really wanting to wait although we knew that we would definitely end up with a new Edge whether it was now, or in the Spring when I was scheduled to be coming home. It was hard to say "no" when we were literally bombarded by every incentive/offer/trade-in allowance etc. from both Patrick and Doug McGrew. That being said we ended up buying right then and there. I can easily attribute this to being the best car buying experience that my wife and I had ever had so far. You will be hard pressed into finding a more courteous, professional,and helpful staff that is eager to earn your business, and even more so when they find out that you are a service member as a few members of their staff are/were as well. We would like to thank Patrick, Doug, and Harley for making this so pleasant and dealing with us being so hesitant, and rest assured that you have future repeat customers here and we will recommend you to anyone thinking of buying a new car Ford or not!

Doug Houston

Nov 23, 2010

I came in on a busy day at the end of the month and I had to look around inside and out for a salesman. I knew I was going to buy a truck either that day or the next, so I was there to mess around.It turned out to be my salesman's first full sale and his first truck sale. He explained to me up front what the deal was and he worked hard to keep me informed and sought help for any questions he didn't know the answer to. He did have to have a some assistance to complete the sale. I was very satisfied with the price we settled on for the vehicle. I was also happy with the demo of all the features at the time of delivery the next day and felt comfortable that I would be able to operate all the features.I have recommended Dewey to 3 of my friends so far that I knew were looking for vehicles.I will by my next vehicle at Dewey.

gjerome

Nov 23, 2010

My experience with Dewey Ford was first rate! First off, I got excellent service and help from my salesperson, Mike Downer. Finally, a straight forward car salesman who didn't try to pressure me or "sell" me something I didn't want or need. When it came time to discuss price, he didn't jerk me around or make me feel like I was being taken advantage of. He shot me a "more than fair" price for BOTH of us and the deal got done. It doesn't have to be that difficult.Then, I was very impressed by Kay Mezera who difficult task was to sell me the "add on" features for my new vehicle. My knee jerk response was a definitive "no" but she pleasantly took the time to describe all the options and was honest about what would benefit ME the most, regardless of what would put more commission in HER pocket. Refreshing indeed.Mike the finance guy was efficient and professional and made the "mind numbing" signing of all the documents portion of the transaction painless and quick. He was very knowledgeable with questions and suggestions and worked hard to help me understand the complexities of the financial minutia.Lastly, I was very happy with the service I received from Scott. I had purchased a vehicle with that fancy Microsoft NYSNYC technology and he enthusiastically showed me all the bells and whistles with the ease and precession of a pro. You know he had walked people through that a million times before but his attitude and passion for getting his job done right was on display from the first moment we met. In conclusion, I have purchased many a car in my lifetime. I can say without fear or reservation that this was beyond a shadow of a doubt the best experience I have ever had. So many times, I have left a dealership feeling like I got the "short end of the stick". After this transaction, I walked away feeling I got a fantastic value for my money and received the service that a purchase of that magnitude deserves.The word "team" is one that is thrown around in a corporate setting to the point of being trite. But in this case, the people I encountered at Dewey Ford indeed functioned as a team in the finest sense and I have no hesitation in recommending this team of professionals to anyone in search of a positive car buying experience.

iowamabell

Nov 23, 2010

excellent experience, we were not really looking to purchase the day we stopped by just to see if they had any Lincoln Navigators in stock in their used cars and then found the MKX they had on sale. They really worked with us to allow us to decide which vehicle WE wanted to use as a trade-in.

oceanjoe89

Nov 23, 2010

This was my first experience buying a car. I am a college student that was looking for a new car that would last me into my young professional days. I have always liked Ford products as my grandfather worked for Ford his entire life. In looking online, Dewey had the selection that I needed in order to find a vehicle that I liked. Upon filling out an online request form, I received a call the very next morning from Mike Huss in the internet sales department. He was super nice and awesome to work with. I met up with Mark later in the day and we test drove the car I had seen online. He let me drive it as much as I wanted and there was absolutely no pressure at all from him to run numbers or anything. I joked with him after the fact that as a first-time buyer, I almost needed a little pressure to know what to do next! Dewey had the best price even before negotiation, and I was able to get an excellent value on my trade. They even were trying to qualify me for rebates that I may not have otherwise known about without their guidance, which was something I wasn't expecting. I had my financing lined up with my personal bank, so the paperwork was handled by Luke Reitz, the business manager for New Ford Vehicles. He was an excellent guy to work with. Explained everything clearly and accurately and didn't try to fluff anything. Very simple and straightforward process. It was a completely stress-free affair. Jennifer Holbrook helped me look through accessories for my vehicle, and she was such a great person. She had a fun personality and was a pleasure to work with. She answered all of my questions, and, although I didn't buy any extras right away, she did not pressure me in the slightest to purchase anything. Scott Fluegel took care of the delivery of the vehicle, and helped me get signed up for the awesome Sync service in my new Focus. He walked me through everything, paired my BlackBerry with the system, and ran me through everything you could want to know about the car. Best part was that he explained it all in a way that a total newbie could understand! Before I left, they all congratulated me personally and shook my hand. Mark took me around the dealership and introduced me to all of the service and body shop managers, who were all extremely cordial in meeting me. The new car sales director tossed in a few free oil changes for me, too! I won't even have to pay for any maintenance for the first 10,000 miles! All in all, the experience was spectacular. I couldn't have asked for a better team of individuals to help me with my first-time-buy.

ellswoaj

Nov 22, 2010

Chad Johnson was excellent in answering any & all of our questions, we didn't feel pressured to purchase something that wouldn't work for us. He was great! Thanks for helping us find just the right truck!Scott Fluegel did a nice job in explaining & going over some of the gadgets, etc. of the truck Overall we were treated excellent! Will shop here again!

cjeckley

Nov 21, 2010

My boyfriend and I went to Dewey to check out the Edge. We weren't for sure on which type but we knew that was the car for me. And Ron Pink was the salesman for us. He had an answer for all the questions we had and we left that day feeling pretty good and pretty much knowing we would be going back the next day to purchase that Edge. And that's what we did!! We couldn't have asked for a better salesman than Ron Pink and we would refer him to all our friends and family!!

Lisa Wostrel

Nov 20, 2010

My two kids and I went in to Dewey Ford today to really just test drive a couple of cars. Dennis Omeara was the salesman that worked with us and he was so kind and helpful. He wasn't pushy at all and just answered my questions. With my husband being deployed to Afghanistan he understood my situation of doing this alone without the help of my spouse. He just said we will make it work for you and he did. He was wonderful. I have to admit, when I walked into Dewey Ford, I asked for a female sales person and the girl said, "we don't have any" and I said okay...and along came Dennis. I had nothing fear, he was very easy to work with and that is what I was hoping for.Kim Willer worked some magic and got me a great rate and a price that I could afford and I'm so thankful he could do that for me. His closing and signing of the documents were easy and painfree. He's a very kind man and I enjoyed working with him.Scott Fluegel was extremely knowledgeable and helpful with teaching me how to use the Insyn feature in my new Ford Escape. He explained things clearly and with enough detail to make me feel like I knew what I was doing. Of course, I would like to have a little tiny "Scott" to put in my pocket because I had a few more questions when I got home but that is what the manual is for!I haven't had to purchase a car on my own in the past 11 years and honestly, I was scared to death to come in today. But, my experience today with Dewey Ford was by far the best car shopping day I have ever had and I drove off the lot happy and proud. Not only were those three guys great to us but also the rest of the staff at Dewey Ford were all extremly nice, helpful and gratious. I had a few memebers of your staff thank me as we walked out the door to our new Ford Escape! I know my husband Mitch who is currently serving in Afghanistan will appreciate that his wife and kids came in to test drive some SUV's and drove home happy in our new 2011 Ford Escape!Thank you for your kind service,Lisa, Noah and Grace Wostrel

Hawkfan1

Nov 19, 2010

We recently bought our new Ford Edge from Dewey Ford. We absolutely love the car! Right after we got it, we took it on trips to Washington, DC and Denver, Colorado, and it made the trips as comfortable as we'd be sitting in our family room.Georgios Symeonidis took very good care of us, helping us with every phase of the purchase process. He made us feel like we were dealing with a family member.I've since been back for my regular service, and found that the entire Dewey team is like that. They treat you like you're the most important person in the world.I'd definitely recommend the Dewey team to anybody who'd even starting to think about buying a car!

llrieks

Nov 19, 2010

Georgios was awesome - we loved working with him. He was very friendly and very knowledgeable and went to bat for us with regards to the price - even though it was still a little high. I want to make sure that Georgios receives a high score. As for the overall experience, I felt a little pushed into the extended warranty and the Identity Theft policies. They were both already added into the financial paperwork (along with GAP Insurance)before each item was discussed. I did not like that experience nor did I like being pushed into it. We have since cancelled the extended warranty, did not get the GAP Insurance and found out later that you can not cancel the Identity Theft policy. I don't think any of the items were really explained to me and that the one policy could not be cancelled. What also soured this experience is that the radiator and transmission had to be replaced 2 days after we purchased the vehicle. My husband called Dewey Ford and basically told we were on our own - there was no 3 day cancellation of purchase and my husband didn't think they treated him very well. This was the 2nd car we had purchased from Dewey - I don't know that we would go back because of the financing and the way my husband was treated after the purchase. Luckily, the car was still under the factory warranty so it was fixed at no charge to us. We took it to a different dealer to have repaired as we weren't happy with Dewey Ford at that time.

Coral03

Nov 18, 2010

To Whom it may concern, The customer service from the time of sale thru repairs made on the vehicle were excellence I will recommend Dewey Ford Dealership to all my friends. Special Note:Demire Viso in Sales,Rusty in service and Rick the Service Manager these men went out of their way to ensure that I was completely satisfied. Thank Youi Dennis Miller

lumadue

Nov 18, 2010

the people here at dewey where very friendly and the service has always been great. the add ons i requested where put on in a timely fashion and as promised.i love my new ford truck and look forward to working with dewey ford for all my vehicle needs. thanks georgio

mommy0707

Nov 18, 2010

We have purchsed many cars over the years, and have dealt with many Des Moines area dealerships - NONE could compare to the service we received at Dewey Ford. Andrew began helping us over the internet and was prompt, honest and friendly. He did not try to push us past our budget or talk us into something that we were not sure about. When we arrived at the dealership, Andrew was helping another customer (he actually called to let us know that he would be busy when we arrived!), so Stefanie took over. She was very helpful. She listened to our needs and our wants and found us the perfect certified used vehicle. There was no price haggling, and none of the usual "sales banter" that we have had to deal with at other dealerships. The dealership understood our situation and even held our new car for 4 days until we could get our trade in to the dealership. When we arrived to sign all of the final papers, the staff was very friendly. Every single employee who walked through the room said hello, and most had something nice to say to our kids also! Jessica was there to help us learn about all of the different features in our new car, but our daughters were tired and grumnpy by that point, so we had to rush through the process. No fault of hers - she was great. :) Stefanie and Andrew will be our go to people in the future. We will never use another dealership. We got a great vehicle at the best price possible, and received out of this world customer service throughout the entire process. Thank you Dewey Ford!

JLSCPA

Nov 17, 2010

Mike Kulla is the best car salesman I ever dealt with. He was knowledgeable, friendly and did everything in his power to find me exacly what I was looking for at a price I could afford. He was very patient with me and did not try to push me into a deal until I was ready. When I buy another Ford vehicle, Mike Kulla at Dewey Ford will be the first choice for me, the whole staff was friendly, helpful and very professional. Searching for the right car has never been one of my favorite experiences, but this was actually enjoyable--Thanks Mike!

bbyers07

Nov 16, 2010

We walked in not knowing if we would really buy the car we liked, and we came away with a fantastic new-used car that was a great deal! Jacob was a really nice guy to work with, and there was no pressure or under-handed sales tactics. We wanted a good trade in offer (the price of the used vehicle was already lower than the Blue Book value!) and after some polite negotiation, we settled on a fair price. We got excellent financing, and the finance guy, customer care specialist, and sales consultant all stayed late to make sure we left with the car we wanted, at the price we wanted.

htolino

Nov 15, 2010

Friendly salesperson, generous trade-in allowance, 0% financing - what's not to like? They let me take my time both browsing the available inventory and test-driving the car I liked. They also didn't try to high-pressure me into buying dealer-installed options or accessories. All in all, a good experience.

kshill

Nov 15, 2010

After researching and determining the SUV's I was interested in I went to Kia, Hyundai, Nissan and Dewey Ford for a test drive. While every salesperson I talked to at each dealership was friendly one stood out above all of them...Chris at Dewey Ford. Chris was wonderful to work with and I would recommend him to anyone.

lisalee1118

Nov 15, 2010

This was the first time that I purchased a vehicle on my own-Ford Escape. All the employess especially Georgios Symeonidis made this experience very easy for me. My husband purchased a truck in the past year and is very happy with Dewey Ford and highly recommends FORD to be your vehicle of choice. I love my Escape and "Thank you DEWEY"!

handersen

Nov 12, 2010

We have had excellent service 2 1/2 years ago when we purchased our truck, so we came back when we wanted to trade for a new one yesterday. We were created right away and the sales man (Ron Pink)was friendly. We ask to see if the dales man was still working here that helped us 2 1/2 years ago and Ron checked on the computer to see who that was since we could not remember his name, he called him over the intercom but it was his day of. So Ron helped us and showed us what was on the lot. We came to an conclusion and selected a Truck. To make a long story short, we made our deal and was just about to sign all the paper work, we had to wait for a few minutes in the show room and there we saw a beautiful RED TRUCK, it was a showpiece, I looked at my husband, I said what is the price on that ( he was standing by the sticker) he said about the same as the one we are about to buy. I said we got to get this TRUCK, we got Ron to come over and we told him that we changed our mind and we want this on. Now we know it was late in the day and we are all tired and we were exhausted but your sales man and Luke the man who did the finances were the best, they never lost there friendless. We will definitely come back and do business with you in the future and all our friends and acquaintances will here our story. Our best to Dewy Thank you Ron, Luke and JessicaPSJessica is a wonderful young lady and she made it fun to learn about all the gadgets in this gorgeous new truck

dragonfire

Nov 11, 2010

I would like to thank Doug McGrew for his hard work in making my purchase as easy as possible. When you invest in a vehicle, you want to be sure that you are getting the service as well as the product. Mr.McGrew went out of his way to help with all the intricacies of purchasing a vehicle. He is a great fellow and he knows how to help his customers and take away any misgivings.Thanks Doug for a job well done.Mike and Judy OlsonBoone, Iowa

AdamSte

Nov 10, 2010

In talking with Kevin Gascon on the phone and telling him what I was interested in he said he would go ahead and set the car aside for me to come look at when I had the time. I showed up did a test drive and loved the car. Kevin was informative about all Dewey Ford had to offer me. Not only was he informative but not pushy or sneaky like you get at some dealerships (looking at some of the Karl Cheverolet people I talked to earlier in the month). Later Scott Fluegel helped me with Microsoft Sync. I did however know what the capabilities were of Sync, but Scott gave me the know-how on how to perform all the tasks. I've owned 4 cars in my life my new 2011 Ford Fusion being the first time I've bought a new car and I can't express how at ease these 2 salesmen made me feel. The man who helped with Financing Luke was good at showing me all the different packages for protection I could get, and not being too pushy. Kevin then gave me a nice tour of the facilities and described where I would need to go if I needed help for any maintenance for assistance with the technology in the car. Overall best car buying experience I've ever had. My pre-thought of buying a car has changed after working with Kevin, Scott, and Luke.

asgeer

Nov 10, 2010

Both David and Andrew were very helpful with information on our new truck search. We had questions and they had all of the answers. We live about an hour away so it was nice to look at the updated inventory online ahead of time. We called and set up a time to come test drive a truck and they had it waiting for us. The experience was great and we will definitely keep Dewey Ford at the top of the list for our next vehicle search.

drroylubkeman

Nov 10, 2010

Mike is a great guy and very easy to deal with. He's honest and up front about what he can do to help you out and is truly interested in offering the best experience in buying a vehicle that you can have. If you've ever had a bad experience with buying a car, Mike will make up for that. You'll appreciate his integrity.

fallon

Nov 10, 2010

Doug Marshall Ankeny, Iowa Recently, I had a very pleasant experience in buying a new Ford Focus SE from Dewey Ford in Ankeny Iowa. I met a sales consultant named Jim Page. Now, as I told Jim, I had not purchased a new car since 1968 because I hated the process you had to go through at that time with the bargaining back and forth. Well, Jim said this would be different. And it was. Jim sold me the car at a really fair price and gave me a fair amount for my trade in. The process was painless. I knew from past experience that Dewey Ford had a great service dept. Now I also know that they have a great sales dept. Go see Jim for a great deal on a new Ford.

kole9339

Nov 10, 2010

Excellent dealership with very friendly sales people and business managers, even the sales people/managers we didn't directly work with were very friendly. I went to the dealership originally looking to buy a used SUV, but Kevin and Michael were able to get me a wonderful deal on a brand new 2011 Ford Escape. My overall experience was very pleasant, and I would definitely recommend Dewey Ford to my friends and family.

LawHawk

Nov 10, 2010

I have worked with Mike and Denise on multiple occasions and always had a good experience. I would recommend them to anyone. They are both knowledgeable and helpful. The next time I need to buy a car, whether it's a new Ford/Dodge/Chrysler, or a used car, I will start with Dewey Ford and Mike Kulla.

Ralee Siriphan

Nov 10, 2010

I was referred to Chris Leo at Dewey-Dodge-Jeep by a friend and decided to check them out. It was one of the best decisions I've made. When we first met, he gave me the "trustworthy" vibe right off the bat. He was honest and gave me opinions about cars and pricing like my father would've. The entire staff at Dewey were extremely courteous and knowledgeable. I extremely recommend Dewey!!

denise s

Nov 9, 2010

First experience buying a car on my own without the help of a man...so I was a bit skeptical...however Mike was awesome! So awesome I referred my daughter to him. Mike listened to my needs and guided me to the cars that would fit my lifestyle and wants. Mike was professional...caring to the needs of his customer....knowledgeable of each process of the transacation...low pressure. I am a very satisfied Dewey customer!!

cwhall.90

Nov 8, 2010

Mike Kulla was very professional. I liked that he didn't pressure me unlike a lot of other car dealers do. He did everything he could to get me a deal, and did a great job. Dewey Ford seemed to have the best prices in the area. I would recommend Dewey Ford to anyone who is looking for a vehicle.

sonib

Nov 8, 2010

Mr. Avant was very helpful and knowledgeable of all the cars. I have purchased 3 cars from here so far and always return to him due to his experience and knowledge.I always tell people to go to Dewey Ford. They truly are professionals that don't try to get over on anyone.

beckt

Nov 7, 2010

When my '04 F-150 went down, Ron was relentless at trying to find another F-150 that fit my specs. He kept at it and was able to find one that fit my budget. He has followed up to make sure that I was satisfied with my F-150. Paul Conrad in the service dept is another reason that I have kept coming back to Dewey for the last 10 years. Paul has always listened to me when there have been problems with my pickups and able to advise me on what to do. He's always been great at working with my schedule when I needed to get repairs done. People at Dewey have always been friendly and helpful when I've walked in their doors.

carol157

Nov 7, 2010

everyone was very nice and glad you were their. answered every question we had. we had a very good experience with the sales person, down to matt that went through how the car stero, phone, sirius and everything else worked. our salesman was very knowledge on all the answers to our questions.

cassiekopp

Nov 7, 2010

Jacob was very low pressure and helpful during my car buying experience. He was very honest with me and I felt that he helped a great deal while I chose my "new to me" Ford Fusion. I liked him so much that I sent my sister to him to purchase a car less than a week later! He is a great sales person to work with. I would definitely recommend him and Dewey to anyone buying a car!

JenKopp

Nov 7, 2010

I purchased a car a couple of days after my sister did. This would be the 3rd car that I purchased from Dewey Ford. I witness my sister's great experience and decided to stop in at Dewey to look (first place). I did not have to look any further. I requested to work with the same team that my sister did - Jacob Madsen and Michael Martin! Both of them have been wonderful through the whole process. I test drove a lot of cars that night, but Jacob had no problem with me taking up his time. Finally I found the 2007 Ford Edge that only had 30,000 miles on it! I fell in love and purchased the car. Michael worked very hard on my financing and I was so glad to work with a team that was low pressure and understood my financial needs. Thanks so much, Jacob and Michael!

verhuel

Nov 7, 2010

I purchased a 2008 F150. Mr. Pink and Mr. Bittani were very helpful while I was picking out the right vehicle. Both gentlemen were very easy to deal with and gave me a very fair allowance on my trade. When we came back to sign the papers they were extremely helpful and ensured that all questions were answered and ensured the process went as smooth as possible. I would recomend that anyone looking at a new vehicle go to Dewey and speak with Mr. Pink and Mr. Bittani.

john kinlein

Nov 6, 2010

The people at Dewey Ford were very helpful, and went out of their way to make my car buying experience a productive one.They were very friendly, and worked to make the process as easy as possible.I would recommend DEWEY ford to anyone else who might be looking to purchase a new or used car.

Rick Johnson

Nov 6, 2010

I was very impressed with my recent experience at Dewey Ford in Ankeny, Iowa.My salesperson was Jim Page and he was the main reason I decided to purchase my new Ford F-150 Truck from Dewey Ford. I first called Dewey Ford to inquire about a specific Ford Truck that I was looking for and Jim was the salesperson that initially took my telephone call. Over the phone, Jim was very knowledgable plus he had great customer service. When I came into the dealership that same day, Jim's approach was very low pressure and he really strived to offer me as many options and choices as he possibly could. Jim took the time to really listen to what I was looking for and he was very diligent in doing everything he possibly could to meet my needs and expectations. Jim was very knowledgable and informed about Ford Trucks and he never tried to bluff his way thorough my many questions. If Jim didn't know something he readily admitted it and then he would get the answer to my question in a very prompt and courteous manner. Jim also had a wonderful sense of humor and he put me at ease. Jim was very professional in every way and his working relationship with his co-workers was also very positive. The team environment at Dewey Ford was very evident to me from the very beginning. I was very impressed with how everyone made me feel valued and welcome from the first minute I walked through the front door at Dewey's. Everyone had a smile on their face and you got the feeling that high quality customer service was priority number one with the entire sales staff. Jim was able to effectively help me sort through all the choices that he presented to me and I came away feeling like I had made a very smart buying decision. From the great trade in price I got on my SUV to the financing of my new truck loan at 0% interest thorough Ford Motor Credit plus the extended warranty, I knew I received a super deal that far exceeded my original expectations. I highly recommend Jim Page and the entire sales team at Dewey Ford to anyone who is looking for a great deal, a great value, and a great price. Jim made my search for a new Ford Truck a very enjoyable and informed experience and I will definitely come back to Dewey Ford and Jim Page again when I am ready to make my next purchase. At Dewey Ford the customer definitely comes first.

cyclonefever

Nov 4, 2010

greatest ford dealership i have dealt withmade me a great deal on my new f-150 and all personel i dealt with were very friendly and professionalwent all out to find the truck i wanted in the color and options i wanted would definately recommend this dealer to anyone ready to buy

mgaranson

Nov 4, 2010

We have been car shopping for several months. We have been to seveal dealers looking at seveal types of cars. Our search brought us to Dewey Ford and sales consulant Ron Pink. He showed us a model we liked, but they did not have the color and options that we were looking for. Ron Pink was able to locate a car that met our specifications in a near by state. Within two days, the car was here and we were driving it home. The finance manager, Stephanie Alber, was able to obtain financing at the lender of our choice at a very favorable interest rate. The service department was helpful with some after market products we purchased. Throughout the entire process, Ron Pink was there to make sure all processes of the purchase were handle promptly and efficently. He kept us informed at all times. He has also followed up with us after delivery to make sure everything is working fine. It was comforting to work with an experienced professional on such a major purchase. We would definately recommend Dewey Ford and Ron Pink to future car buyers. In fact, we have already recommended Ron to one couple since our purchase, who has now also purchased from him, which has earned us a referrel reward from Dewey Ford.

PGO Odendahl

Nov 4, 2010

My experience with Dewey Ford and Ron Pink was very enjoyable. I was treated with respect and curtesy throughout the whole deal. Ron Pink was very informative and helpful. He is still following up making sure everything is going good with me and my new truck. I would reccomend anyone to Ron and Dewey Ford.

slstevens

Nov 4, 2010

Mike was very friendly, low pressure and very easy to work with. The dealership as a whole was great. very friendly, great selection, are wonderful prices. All of the cars are of great quailty. Everyone was knowledgable about all of the cars on their lot.

tamgard

Nov 4, 2010

I went back to Dewey because we have bought there before, but this was the first time buying on my own. Mike showed me exactly what I was looking for, but since it had been eight years since I had bought a vehicle, I was a little off on prices. Mike showed me an alternative and I got to say, it wasn't exactly what I was looking for, but I am very pleased with it and plan on driving it to over 100,000 like my last one. My 2010 Escape drives like a dream, and like I told Mike, I do look good in red! Thanks to everyone who worked with me that afternoon...it was easy and very painless. I will be back again.

Zeke87

Nov 4, 2010

Nathan Brewster was very friendly, curteous, and knowledgable. He listened to what I was looking for and did a wonderful job of showing me my options and helping me to find the right car for me. I would absolutely recommend him to any of my friends. He is a great salesperson and made the process of buying a car painless!!

djksbrown

Nov 3, 2010

Our experience with Patrick was very favorable. My wife was looking to replace her 2000 Chrysler Concorde. Patrick was very helpful and courteous. He took the time to listen to our needs and did not try to pressure us. He permitted my wife to drive the car home to make certain that it would fit in our garage which was built back in the 1940's. He made sure that the 2007 Mercury Milan that we purchased would meet our needs. He had a seconf key made for us and when it took longer than he thought it would he gave us a card for a free oil change for our inconvenience. Patrick called a couple of days later to check on if we were happy with our purchase and if the car met our needs. Both my wife and I felt that Patrick went above and beyond what we had come to expect from a sales person. We would not hesitate to recommend Patrick or Dewey Ford to our friends who are in the market for an automobile. Our dealings at Dewey were mainly with Patrick but everyone at the dealership was extremely pleasant to deal with and removed some of the unpleasant experiences that we have had with other dealerships in the past. Patrick rates a gold star from us.

stonebroke

Nov 3, 2010

Kevin was very Good the First time we visited Dewey's he took the time to show us many car's. and Kevin is why we keep coming back. They have the cars I like. and so many to choose form. also we have had the car in for service and the service deptment was very helpful, The service tec was Dan

yvetteantoinette

Nov 3, 2010

Went in to look for a car---tyler and john helped me find the perfect car---after looking at a few we looked at the numbers for one--i loved it but it was a little out of my budget---we found one very very similar that was what i could afford and that i loved equally--- they were both very helpful in finding a car and coming to a price and agreement that i could agree to.... this was pretty much my first car and i look forward to upgrading in a few years with them again. I would recommend them to any of my family and friends....overall i was very very pleased with their respect and professionalism. Great Job!

Amstel

Nov 2, 2010

I Shopped at 3 other dealerships in the area and Dewey Ford provided the best deal for me. I traded in a 2001 Ford F150 that I originally purchased used from them 6 yrs prior. Sales rep Mike Downer was very easy to work with and made sure I didn't have to waste a afternoon purchasing a new/used vehicle (I cant stand waiting around) I had my own financing line up threw my credit union but Business Manager Michael Martin gave me a even better rate.I will not hesitate in going back to them in the future. I will still shop around but I'll probably end back at Dewey in Ankeny.

Davmd1212

Nov 2, 2010

We recently purchased a Fiesta at Dewey Ford and can't say enough about our experience. Our salesman, Rob Hinrich was the main reason we even considered Dewey. From our first impression of him to the day the deal was signed he was true to his word and a pleasure to work with. What we discovered was everyone from Rob to Stephanie in finance they were just great! We look forward to years of working together.

Deb Palmer

Nov 2, 2010

Zach is the man that helps you find the vehicle that you are looking for that best suits your needs. He is very throughal ,positive, wants to make sure he goes over everything before you go out the door.Always EARGER TO HELP YOU!!!SERVICE IS ZACH!!Zach represents himself in a BUSINESSS ALL the time when I am their, and always dressed for his Job!!! SATISFACTION is what Zach wants for all his customers!!!! BE HAPPY with your purchases and know he will be their if you need him!!!!

gravy2020

Nov 2, 2010

My experience with Dewey Ford was a great!I had been wanting a F-150 for sometime so i went out to dewey and talked to Kevin Gascon. He showed me the diffrent F-150's they had in stock,i picked the one i liked.Kevin got the paper working rolling, and i got to met Erin Gasparovich who is the promotions manager. Erin talked to me about the diffrent services they provide to the customers. With all the information erin gave me it was a easy choice to have some extra services done to F-150 i was buying. From start to finish i am pleased with the service of DEWEY FORD!

hartmanl

Nov 2, 2010

We have purchased two Fords actually within a week of each other two years ago, my husband's Edge and my Escape - and then we purchased my second Escape so I could have the Hybred model. My husband is a FORD guy through and through - always has been - always will be - Dewey Ford has taken care of him in the manner he expects - friendliness - expert people in the customer service and service departments to help the routine checks go smoothly - - - I, on the otherhand, am a Zack & Juan follower!!! They are terrific to someone who knows nothing about cars and help me with all of the things I need to know to make my experience with my Escape a wonderful one!!!! Dewey Ford will continue to be our dealer!!

Kalo_runyan

Nov 2, 2010

We have purchased two vehicles from Dewey, both of which we have had the pleasure of working with Don. The most recent purchase was a 2010 F150 Lariat. After a couple hours of the whole rigamarole of buying a new vehicle and trading in, we had made a decision. We went home that night and I tossed and turned all night because there were a few features on the truck that we really wanted; one being a backup camera/sensor. They had agreed to put one in aftermarket, but we felt if we were going to spend that much on a vehicle then we didn't want to settle or regret the purchase a few weeks down the line. I went in the next morning and expressed my concerns. Harley helped us that morning as Don was off that day. He found us another vehicle with everything we wanted and more! We picked up the truck the day it came in and drove away really happy and haven't regretted it for one second! Also, we had purchased a van from another dealership and had it serviced at Dewey after the warranty had expired. The leather on our drivers seat was starting to crack and Derek from the service department did everything he could to help us. The manufacturer wouldn't fix/replace the leather, so the dealership hired another company to fix the leather and didn't charge us for the repair! We will definitely be a repeat customer at Dewey! Thank you for all of your hard work and help!

Katieox

Nov 2, 2010

I just purchased my first new car from dewey ford in ankeny and I found the whole process to be pretty easy and painless. My salesman kevin was very knowledgeable about my car and did a great job of listening to my needs as a consumer. And once we worked or the details brandon showed me how my car works. he also was friendly and really walked me through all the systems' overall, I would definitely buy from dewey ford again as well as recommend them to my friends.

laird150

Nov 2, 2010

We stopped in one day to look around and talked to Chad. We told him what we were looking for and within 2 weeks he called and said they had a truck that was pretty much what we were looking for. Chad and the fianace maneger stayed late to get the paper work done so we could take the truck with us that day. The F-150 was clean and the sales people were willing to go out of their way to help us and make sure we got the vehicle we wanted.

LUKER

Nov 2, 2010

The staff at Dewey Ford in Ankeny Iowa that I dealt with on my latest F150 purchase made the entire experience the most enjoyable that I have had yet. Zach Battani, Doug McGrew and Mike Martin in the finance department did everything that they could to get me the right vehicle for the right price and treated me extremely fair on my trade in vehicle. The vehicle that I purchased was in the delivery/pick-up area all cleaned up and ready to go when I was ready to pick it up and the sale of the vehicle and the financing process was flawless. Zach made a point of contacting me a couple times after the purchase just to make sure everything was going good with the new vehicle so the overall customer service was excellent. I would and have highly recommended this dealership and sales staff to anyone that is looking for a new vehicle.

oleandlena

Nov 2, 2010

Our experience with Don Avant has ALWAYS been super! He is very friendly, knowledgeable and definitely not a PUSHY salesperson (which we LOVE). We would (and have) recommended our friends and family to personally seek him out when looking for a new or used vehicle. Thanks for having people like Don!!!

shari-c

Nov 2, 2010

I spent time looking at the dealership's web page searching for just the right vehicle. I was undecided as to what I wanted to get when I first started looking but was quick to decide on the Edge. I called and talked to Beau Nielsen who was very professional and friendly. We set up an appointment with me to come and look and when I got there Beau had one Edge picked out for me. I could tell he had listened to what was important to me as far as added features and color because when I got there I fell in love with the Edge he had selected. I think he did a great job at selling the vehicle. He took the time to make sure that it was cleaned and detailed as it was a used vehicle but people still can't believe it was used because of the great job the crew did to get it ready. I will definitely buy my next vehicle from Beau as well. He does a great job at building trust and I think that's important in car sales.I was not as impressed with the financing department. I felt like I was given a great price on the vehicle but felt pressured to add a lot of extras at finalizing the sale that I wouldn't normally purchase. They already had them typed into the forms and acted like it would put them out because it would be a big deal to change them. They knew I wanted the vehicle very badly by that point and wouldn't argue. That's what these people count on so they're great sales price turned into a nightmare price by the time they were done.

TonySchwarz

Nov 2, 2010

I sent an email to Chad regarding a possible trade-in of my car since I had located another car at another dealer in another state. Chad worked with the used car manager and his new car sales manager and found me a deal pretty close to what I could do in that other state. So we finalized the deal with Dewey. Dewey needed to locate what I was looking for and went to pick it up. The entire transaction of getting to the deal didn't take that long (100% over the Internet/phone), and the paperwork on the day I picked it up was quick too. I'll give Dewey/Chad a chance at my next Ford car purchase/lease as well.

VanDeesl

Nov 2, 2010

Chad did an awesome job in locating a truck that fit all of our needs and it was an excellent price too! We spoke with Chad first on a Saturday and told him what we were looking for in a vehicle. Within a couple weeks he located a truck that was perfect and called us back before it was sold to another customer. He stayed late to finish the deal - past closing time.

homrekr

Nov 1, 2010

I have bought several vehicle from this dealership. My most recent, a 2011 Ford F350 Crew Cab Lariat 4x4 is a real home run. These guys definately have their act together and know their business. I traded my 2010 F150 Crew Cab Lariat in on this one. It was a real nice truck but I need a heavy tow vehicle now. We are getting a large camper soon. The F150 would not handle the weight of the fifth wheel. I have a 2010 Fusion Sport All wheel Drive as well that my wife drives. This is our second Fusion as well from Dewey. Service before, during and after the sale is top notch. Whenever we use the service department they know my whole family by first name. Just a great store with great people running it.

johnbeaudette

Oct 31, 2010

I started working with Georgios Symeonidis and ended my sales decision working with Jacob Madsen. Jacob is the reason I purchased the Ford Fusion I did. I wanted a different Fusion, but Jacob was great to work with and I purchase the vehicle because he convinced me. Georgios was very busy when I came in and looked at used vehicles with him. Jacob got me to look at the 2011 Fusion. Everyone was great as indicated above but when I sat with Doug (one of the Sales Managers) to hammer out the financial deal, it was not good. Doug and I did not do well, and that is why I rated the "Quality of Work" as "OK". Todd Prall, another Sales Manager, came in when Doug and I were loudly talking to one another and saved the deal because I was ready to walk out. Doug was rude and did not listen when I told him his calculation were incorrect. I was only going to pay a certain dollar amount for the Fusion and I wanted a certain amount for my Mazda trade-in. I had done my research prior to coming to the dealership. Everything else was "great" as I rated it. I have now purchased 4 vehicles from Dewey, and I will come back, but I will not work with Doug again and will instead go to Todd Prall.

mervin

Oct 26, 2010

Bought previously from this dealership and had good experience also. Close location, conveneitn to get to, and friendly people. Do not have to have an appointment for service and do not have to wait a long time to get the service. Sales people are quick to get answers.

riegelkm

Oct 25, 2010

I am recently a single mom who is going back to school and working up to 30 hours per week. I was worried about my credit due to my divorce, but desperately needed help because my current car was going to pieces, which I rely on considering I drive almost everyday to Des Moines for work, school, and custody arrangements. I have never met a more fantastic group of people, who really wanted to help. No one was pushy and everyone was patient and willing to help. I have never had anyone go out of their way to help me as much as Mark and Rob did. I am now the proud owner of a 2011 Ford Focus. Because of this I can be safe while driving with my daughter and have no worries. Dewey Ford will always be my no 1 dealership. A big thank you to Mark and Rob for making a dream come true!! Thanks again for everything!

murrayinankeny

Oct 23, 2010

This is the third Dewey Ford in my family. I have purchased previously from Dewey and know their reputation. Don Avant, sales person, was fantastic. I never felt pressured or hurried and Don was extremely helpful. Don is a very patient person who let me take my time deciding which vehicle I wanted. I leve by myself and I had to take my new car and old car home and Don helped with that by driving one of my vehicles. I grew up in a small town and the experience I had at Dewey Ford felt like a dealer who knew me and who really cared. The sales manager thanked me twice and told me he really appreicated my business and I honestly felt like it was a genuine comment. I would have no problem recommending Dewey Ford. I believe the person who explained the controls of the vehcile was named Scott (I apologize if I don't have hsi name correct)and he did a great job. He also told me if I had any questions or needed help he would make sure to help me.

csmith

Oct 19, 2010

Very attentive to my wants and needs. Showed me viable options (I pretty much had decided what I wanted before I arrived at the dealership by way of reviewing the cars available through their website). I chose the car I wanted, gave them a ball park of what I wanted to pay and they made it happen from there.

Nooj24

Oct 19, 2010

I am fresh out of college and bought my first car - a 2011 Fusion SE. I was a little nervous and Ford really took care of me and made me feel at ease. Chris Leo was unbelievably helpful and answered my e-mails (and I had several) for questions I had about the Ford Fusion within a matter of minutes. He was there to help with anything I needed and it was a great experience. I will definitely be going back to Ford in the future, thanks to Chris. Scott Fluegel also helped assist me with all of the Microsoft Sync features and did a great job and knew exactly what he was doing.

pdmustgt

Sep 27, 2010

Dealing with me on my trade in took 2 weeks in getting the deal setup. Then locating the car I wanted and getting from another dealer. Going through the paper was easy then going through on the features and sync system in the car. I'm going to get my brother up there to get his car through them

dragonfire

Sep 18, 2010

Although Denise was the direct salesperson, Mike helped a lot with the aftersale questions and details. He and Denise are exceptional sales people and extremely hard working to help the customer. I would recommend both of these fine sales people to anyone who asks me or asks for a referral.Thank you both for your efforts and thanks Dewey Ford for your capable employees.Mike & Judy OlsonProud owners of a 2009 Ford Taurus X

dewdewman

Aug 13, 2010

Dewey Ford is a great dealership that definitely works hard for their customer's. The Internet Department saved me a TON of time with their no haggle approach. I had grown tired of the back and forth at other dealers. I recommend the dealership, and I'll be a Dewey fan for life!

Kelly Charlson

Dec 1, 2009

The experience at Dewey Ford was exceptional. Our Sales Consultant Mike Kulla was extremely helpful in showing us Dewey's inventory, and working with us through the whole vehical buying experience. This was my mother's first time buying a vehical by herself and the staff at Dewey were very kind. Thank you!

blackc2004

Jan 5, 2005

The service department is a rip off. I took my '93 cougar in to have the head gaskets replaced. The service tech quoted me $2,000 to fix it. After I had stated that $2,000 is more then the car is worth, he proceeded to try and buy the car from me for $100 (He was going to pay the cost of the diagnostics for me, and thus take my car), which is a total rip off. <br><br>Took my cougar to another dealership in the area and paid $600 for my head gaskets to be replaced.<br><br>I will have to say that the managers are very nice, and took care of that service tech (He's been fired). But I wouldn't recommend the service department there.