Dick Hannah Acura of Portland reviews

DustyH

Feb 22, 2016

I just wanted to take time to say thanks. I purchased a vehicle from you yesterday and it was the best car buying experience I have ever had. I worked with Jose Restrepo in sales and also worked with Brad Capa in sales. I got an amazing deal on my used car, and I got what I consider to be a very fair amount for my older trade-in. At no point did I feel pressured. They explained each step as we went and I just felt so taken care of. I have already since I left, and will continue to recommend them to family and friends and when I need my next vehicle, I will be coming back. Thanks again.

Steve W

Jan 18, 2016

I had an amazing new car sales experience at Dick Hannah. Through an interesting sequence of events, the new Acura I wanted was there, then sold. But the amazing part was all that Khoa, Nick, and the other sales staff went though to find another car. I have never had an experience where I felt like the sales people were more concerned about me and worked so hard to try to get me the car I wanted. Unfortunately I didn't end up purchasing the car through Dick Hannah, but that was not due to any lack of effort on their part. I would HIGHLY recommend this car dealership to anyone looking for honest, straightforward sales people who care about the customer and his wants.

aerospike16

Nov 29, 2015

...and then there is Dick Hannah Acura. We bought a 2016 vehicle from them back in July (took delivery in August) after buying a 2015 vehicle from Ron Tonkin Acura across town back in December 2014. The reason we decided to try Dick Hannah for our second vehicle was because we thought they might be more willing to negotiate on price. Well, hindsight is always 20/20. Below are our experiences with Dick Hannah Acura:1. The finance department is extremely slow. I signed my original sales contract in mid-July. We had a trade-in Hyundai with negative equity on it, the loan on which they offered to pay off quickly. They didn't pay it off until September 1st, which means we got hit with a ~$580 additional monthly payment for a car we no longer even had physical possession of. Now, logic would then follow that since the principal on the Hyundai was lowered as a result of our additional monthly payment, I should be refunded some money when the dealership pays it off, right? Not so; because they took so horridly long in their processing, interest charges ate up most of the $580 and we only got back $75.2. Finance is also extremely disorganized. When I asked them about the AcuraCare extended warranty, no one in the whole dealership had a copy of the manufacturer's fine print terms on hand. They told me I would get a copy in the mail after I signed up. I told them I would not sign something when they didn't even have fine print for me to read.3. The service department is very unfriendly and condescending. A few days after I took delivery of my new 2016 vehicle, I noticed an issue with the brakes. The pedal would go stiff if the car was left off for 24+ hours, something our 2015 vehicle does not do. I brought this up with the service department, and they immediately dismissed my concerns as "it's normal". When I tried explaining my concerns further, the tech simply sneered at me (while I was still speaking!) and brushed it off as "it's a feature with the new model year". What a textbook answer of a horrible staff member.4. I specified several accessories to be added on to my new vehicle. This required an appointment with service, which I scheduled. My natural understanding was that they would install the accessories in their shop. No one told me that their body shop is actually located in Vancouver, WA, and that they would be clocking over 30 miles on my new car driving it there and back! 30 miles is not much in the grand scheme of things, but I am extremely miffed that they did so without informing me at all. Ron Tonkin Acura on the other hand, does not do this. They install all the accessories at the dealership.5. One of accessories I added to my car was the "Lower chrome door trim". It was so shabbily installed that they started coming loose in less than a month. I eventually had to get both front chrome strips replaced.6. While they had my car in Vancouver, they actually forgot to install one of the accessories that I had requested and paid for in my loan. They told me they would have set up another appointment to take the car back there again. I said "forget it" and asked for a refund on the accessory. More on that later.7. The license plates took over two months to arrive. The vehicle was ordered in mid-July and I signed the application for the plates then. The vehicle was delivered to me on August 6th. I did not receive my plates until October 22, which was uncomfortably close to the early-November expiration date of my temporary sticker. Ron Tonkin on the other hand? They have your permanent plates installed onto your new car before you even drive it off the lot! 8. Remember the accessory they forgot to install? I asked for my money back, and now finance won't pay me. They first told me that they would mail me a check, but it never showed up. Upon further in-person inquiry, they told me that they mailed it not to me but to Acura Financial Services, as they claim they are required to do so in these cases. I meticulously checked my loan account, there was no sign of it anywhere. Upon further in-person questioning, they backtracked and told me they hadn't mailed the check yet, but would send it out the following Monday, and that it would probably show up in my next statement. It's been two statements since, and it still hasn't showed up. That's once that I've had to call them and twice that I've had to go to the dealership in person and I still don't have my money. I am tired of being lied to my face and stolen from.The bottom line is this: Dick Hannah Acura is a most unpleasant and treacherous place to buy your next vehicle. They are condescending, rude and dishonest--the combination of which is a difficult feat to achieve even for a car dealership. So shop here if you enjoy being cheated, looked down upon and bald-face-lied-to. If you don't, save yourself time, money and multiple headaches and buy from Ron Tonkin instead. Just the 2c of someone who has bought cars from both establishments.

Lovemyacura

Nov 5, 2015

Last Thursday my husband and I were in to look at a car. With the help of Ernie and Nick we ended up buying our very first brand new car! The experience we had was far from your typical car dealer purchase. There was no pressure and Ernie was genuinely after our best interest. We were there pretty late for a week night but not once did we feel rushed or pushed out the door. I will be recommending more people in the market for a car to Ernie and Dick Hannah based on the whole experience we had. Thank you!

Brandonl88

Nov 2, 2015

Very deceitful and dishonest. We negotiated and found the car completely over Internet. We had them run our credit and get us approved over the Internet. When we showed up they did not have the right vehicle and they switched us to a much more expensive vehicle, they paid us less for our trade in, and our monthly payment went up $30+ dollars a month. We should've had a clear mind and walked away but it was almost 10 o'clock at night and the thought of renegotiating at another dealership was completely exhausting. So although we ultimately did decide to take the wrong car and paying a higher payment, it is not a dealership that we would recommend. Their old school sales tactics and bait and switch is very outdated and disrespectful to an intelligent clientele. We had a far better experience at Ron Tonkin and our next lease will be from them. After finding out that we were upset it took five days for the sales manager to finally call us. he explained it was not their policy to tell a customers they do not have the right vehicle even when they set an appointment on that exact car. It is also not their policy to make sure that the person making the decision is aware of any number changes ahead of time. They knew that I was the negotiator and purposely had my wife signing numbers while I walked outside. I did not find out until we were in finance. The sales manager found nothing wrong with this and said it was company policy. In my opinion I will never spend another dollar at this dealership or franchise. As I said we ultimately did make the decision to go forward with the lease but it was out of pure exhaustion and discuss. we just wanted the process to be over. Certainly not the treatment you would expect out of a luxury car brand.

KLARSON

Sep 26, 2015

Every employee had a smile and greeting for us and helped keep my young son entertained and engaged during the process. It took several visits for me to find The Perfect Car, and their patience was limitless although I'm sure they were seeing me so often they wondered if I'd moved in. Brad and his sales team worked tirelessly to find financing for me, Tuan made the usually tedious paperwork process quick and painless, and Jose went over the car top to bottom, carefully explaining the many features that were new to me. Dick Hannah isn't like the other auto dealers in the area you can tell that the employees are genuine, honest, and straight-forward, which is rare to find at a car dealership!!

LanaB

Aug 1, 2015

Jose Restrepo was a great salesperson. I defiantly recommend this dearship. Jose made our buying experience very easy and without any pressure. I would defiantly come back and do more business with this Brad and Jose. Brad Caba (desk manager) also made our buying process fast and gave as a great deal.

Amy T

Jul 30, 2015

Sandy was AWESOME!!! She was very knowledgeable and friendly. Our experience today was great. Sandy listened to us and got us exactly what we were looking for. The process was easy and smooth. This was definitely a five star service we got today. Thank you!!! We definitely will recommend our friends & family to AOP for future car purchases.

caffolt

May 13, 2015

As always I had a good experience at Acura of Portland. They always treat me with respect and I'm always confident with the work they do on my car. The service is fast and the price is competitive.

danido2

May 3, 2015

If there was an option for "no stars" I would choose that. Let me start by saying that this is my first "real" car buying experience for my own vehicle. I have seen and accompanied other people for their purchases, but never have I ever seen anything like this. Back in March, I found a Jeep on the Dick Hannah website, it was available at the Dick Hannah Acura off of Stark Street. I decided to look it over, ask for opinions and weigh my options as there were other vehicle that had caught my eye. For the price and what I THOUGHT I was getting, I was sold. But I wanted to see it and drive it myself before sealing the deal. I arrived at Dick Hannah on a Saturday morning and immediately went straight to the vehicle, without waiting for a sales rep. I looked over and under and read everything that I could before having anything change my frame of mind. Of course not long after, I was approached by a nice gentlemen names Jose. He brought umbrellas out to us and was eager to assist in any way he could. He quickly went to get the keys for a test drive, as we were looking inside to allow more time to examine. Everything looked great. When he came back, we started it up, popped the hood and let that baby run. No issues, no weird sounds, no red lights. The test drive was amazing, the Jeep was sound, safe and very comfortable. I didn't even test the radio until after I got back to the dealership. I had it set in my mind that this was what I wanted. I immediately went in and said ok, this is what I want, lets do this. They wouldn't budge on price, ok, that's fair, it's a great catch. Or so I thought. Fast forward to a week later. This is where it all started. Being the first weekend of ownership, I wanted to take my family to ride in the Jeep at the beach. After the first night there, we went to get into the jeep and noticed water on the seat. I immediately looked up to notice that the roof was wet and leaking. Ok, lets call and see what's up. Called to see what options there were, was told to bring it in, fair enough. Fast forward a couple more days, tried dealing with my sales rep to see what could be, absolutely no response. I take it in that following Saturday. EVERYONE there was so surprised and had no clue what was going on. Oook. Well let me tell you. Please figure this out. An entire day later, I get a call from the service department to come pick up my Jeep, there's nothing they can or will do. Was told, and I quote, "If you were to Google it, it's a pretty common problem. Take it to Jeep."," Our vehicles are sold as is." "It's a Jeep manufacture faulty." Um, ok! Well, I guess I will do just that. Fast forward last time, to this last week. I take my Jeep into Dick Hannah Jeep in Vancouver, off Auto Mall Drive. Team Service Manager, Teila, was absolutely wonderful. Due to them closing and my needing the vehicle, I couldn't leave it then. But explained the situation and was told they would look at it. I moved stuff around and made it so that I could leave it for a few days. Took it in, absolutely great, fast efficient, felt very secure leaving my Jeep there. MUCH to my surprise, when I received the details of my repairs needed, I WAS FLOORED! Over $4,000 worth of damage found, DURING THE SAME DIAGNOSTIC THAT ACURA RAN! I couldn't believe it, I was speechless. I tried to contact Acura, Jeep tried to contact Acura, nothing. Nobody will respond. I have numerous email attempts, even tried online chatting with a rep. The only way to get an answer is in person, and even then it doesn't get fixed. Perhaps legal action or a KATU news is the key to getting things fixed. Regardless of whether or not I purchased an extended warranty, this vehicle should not have been sold in this condition. I will absolutely be sure to update, when xxxx freezes over, and I get a response.

twig

Apr 18, 2015

Don't know why there's so many negative reviews on here, expecially on loans falling through. The dealer has no control over a banks decision to finance you or not, I had two previous loans fall through earlier this year and not once did I blame the dealership.On to my personal experience. I have been trying to get into a newer, safer vehicle for a couple of weeks due to my wife and I both working and expecting our first child in August. So being leary from a bad experience from another dealer in Vancouver I decided to give these guys a try and we're glad we did. We were greeted promptly upon entering the store and it was a very quiet and relaxed atmosphere. After some chatting with Randy about what we were looking for in a second vehicle he suggested a 2012 Honda Civic. We looked at the car and took it for a test drive, it had some powered options but that was the least of my concerns but it handled very well, gets great milage and has 4 doors, perfect for what I need. So getting back I conveyed my interest in the car and Randy goes and grabs a writeup and I'm thinking here comes the horse-trading. He sits down and we start talking and exchanging information for the financing, he takes the info to his sales manager Nick and my wife and I talk about where we want to be and our fears (we filed bk last year). Randy came back out with financing that was well below where we wanted to be and with a warranty to boot!Try these guys out if you haven't and if you have give them another shot: Randy, Nick and Tuan. Thank you for a painless and wonderful experience.

AprilPdx

Apr 2, 2015

I had a wonderful experience with Dick Hannah Acura! Tony was very helpful on the phone prior to my visit, and took the time when I arrived to set me up with Sandy a knowledgeable, personable, saleswoman. I was tread with respect and honesty throughout my visit. My kids were offered coloring sheets, snacks, cartoons, and never seemed like a burden. I was happy to work out a deal that fit my needs, and get into a car that I LOVE!!! I would definitely come back in the future!

Brian

Mar 20, 2015

I have been bringing my Acuras in for service here for over 20 years. They have been consistently good and attentive to my needs, especially to minimize costs and keep my cars running past 200,000 miles. Lately, my current service manager, Derek, has been great at helping me track down an intermittent noise on our MDX at no charge until they identify it and do the work. I just had regular maintenance done and appreciate the customer loyalty discount program.

Juan E.

Mar 4, 2015

I had a disappointing experience with the service department today. I brought my Acura TSX in to find out what was causing a parasitic draw on my battery. I called and ask how much it would be to diagnose the problem and was told it was free to evaluate my car. I asked the Team service Manager Steve Becker again when I arrived he also stated it was free. After finding what might be the cause (door lock actuator malfunctioning) they called the company I have a warranty policy with. Come to find out they included the evaluation in the price to repair it, after stating it was free. If you guys can't be honest and up front why should I trust you to work on my car that transports my family around? I would not even recommended you to my worst enemy. You lost my business.

Mrs. G

Jan 9, 2015

I recently purchased an 18 month old Acura RDX from a private party. I took the car to Dick Hannah Acura for the first service, 15,000 miles approximately. The service department was very organized, polite, explained thoroughly what they would do to the vehicle, and everything was taken care of in the exact amount of time they indicated. The customer service area is spacious, clean and well maintained, also.

mindy.oneil.7

Dec 12, 2014

PLEASE READ IF YOU ARE GETTING WORK DONE ON YOUR CAR IN THIS PLACE!Heres a little story about our experience with Acura of Portland repairing our car. We took our MDX in in November to have a water leak fixed, and were given a very nice loaner car (we appreciate that). We didnt know where the leak was and knew it might take a while to fix. We were also prepared to pay what needed in order to do this, and we had about 1,500 dollars more of regular maintenance we were planning on having done in the near future.About 5 days into having our car we finally heard from the guy dealing with us and were told that the leak was for sure from the windshield. We were relieved and told them to go ahead and put a new one in- even though we knew it would be much more expensive than finding someone on our own to do it. Nearly two weeks into having a car they called to say it was finished and we could come get it. So we loaded up our one year old, in an ice storm and drove 40 minutes each way to get it. When we got in our car it was absolutely disgusting. COMPLETELY FILTHY. Our black interior was covered in a nasty grey dusty substance, they didnt bother to clean up anything, there were BROKEN pieces of our car sitting in our center console and it was still SOAKING WET! We were absolutely appalled that they would even attempt to return it to us looking like this after we had just paid nearly 500.00 dollars for a new windshield. We refused to take the car until it was cleaned and had to, once again, transfer our child in the ice, into the loaner car. The man helping us said he wasnt sure why it was still wet because THEY RAN THE CAR WITH THE HEATERS ON IN ORDER TO DRY IT. Seriously? That is how you chose to dry my car? You were going to return a car brought in for a water leak, wet? Wow.The next day we were asked to come back and try again, and we did, and the car had been complimentary detailed (which they should have done in the first place with a 500 dollar windshield). It looked and smelled great on the inside and we were fine with the fact that they couldnt do the outside due to the weather. Fine. As I drive away I realize that they had drained EVERY last bit of my gas in drying my car with it running. Not pleased about that either.Many people offer us things to make the situation right, including a full tank of gas, which we appreciate and are feeling a bit better until fast forward to the next week when it rains AND MY CAR LEAKS JUST LIKE IT DID BEFORE!!!!!!!!!! Seriously. We attempt to call a few of the many people who want to make the situation right and not one of them return our phone calls. Funny, huh? So we finally reach an agreement that we will bring it back and they can find the leak for free this time because the last leak they fixed was unnecessary. The new man we are dealing with is very unpleasant. We are again, left with a loaner car, which is a life saver, yet this time my husband tells them exactly where to find the leak. They call once they find it, in the exact spot my husband suggested and tell him it will be 800 dollars per side to fix. He decides to find somewhere else to have that work done, as that is yet another outrageous price and with what we have been through we are not willing to pay it to this establishment. Fast forward to this morning when my husband goes to pick up our car, which has been filled with gas (thank you) but is absolutely disgustingly dirty again. They didnt bother to put it back together and there are trim pieces everywhere, AND the water they sprayed in to find the leak??? ALL STILL IN OUR CAR!!!!!! I cant make this up. It seems unbelievable, but it is true. How can an establishment that works with luxury cars, and changes astronomical prices get away with doing business like this??? It is appalling. I guess if I had read reviews I might know that I am NOT the only one having absolutely terrible experiences with this chop shop. I can tell you, there is absolutely NO WAY we will be giving one more penny of our money to this pathetic excuse of a repair shop, and I will do my absolute best to share this story with AS MANY people as possible. I have never written a review on anyone before, but I will find every single place available to post this.Thank you Acura of Portland for making the last month an absolute nightmare and for leaving us with a huge mess to clean up. You absolutely suck. Huge amounts. Mindy ONeil

Bou Sananixai

Oct 28, 2014

Been coming to AOP since 2004 to get my RSX serviced and every visit is excellent. Service department is knowledgeable and the 360 inspections are great. The wait is a little longer for oil changes, but it's worth it for me to know my car is functioning properly. It also comes with a car wash so I'm always leaving on something shinier than I came with. Recommend!

leang.tok

Oct 25, 2014

People were nice and helpful! They help me understand the code that popped up on the car and the service it needs. I got a nice rental car to drive around.

mizmart

Oct 25, 2014

I've been taking my 2005 TL to Dick Hannah's Acura of Portland since I moved here in 2006, and I could not be happier with the service. Everything is always explained to me, and there are never any unpleasant surprises.

candiwalker

Oct 24, 2014

As always Sean and crew took great care of me and my car. He is by far the best I have ever worked with there. He makes sure everything is explained and detailed out when questioning any service or fee. You need to keep him helping your clients, this way we will always return. I would highly recommend your dealership to friends and family as I have in the past.

larry.schwab.92

Oct 24, 2014

As always, I had my car serviced at the the Dick Hannah Acura dealership on Stark in Portland. Sam got me taken care of and the price actually went down. (NEVER had that happen anywhere else...EVER!!!) They always ask questions to make sure all problems are solved,,,,and always with respect and honesty. Looking for another vehicle there to purchase. You have my thanks, Larry Schwab

Greg

Sep 24, 2014

Consider yourself lucky if you get the pleasure of working with Kristina. She is attentive, no nonsense sales representative. She will work hard to understand your buying requirements and shes knowledgeable of all the safety and technology features to help guide you through the often intimidating car buying process. Keep up the good work!

Marcus

Sep 24, 2014

Taj was wonderful! He was extremely helpful, pleasant and accommodating. Even drove us out to the automall to check out another vehicle at another location to ease our minds about our experience. We got a great deal on our new vehicle with a painless and quick buying experience top to bottom. Highly recommend Dick Hannah Acura of Portland, thank you!

normrosenbloom

Sep 12, 2014

I was having a possible problem and made an appointment with Hannah, where I had bought the car. Talked to Sam and explained what I thought might be a problem. He and his crew checked and re-asured me that there was not problem. After their process I felt much better and re-assured that everything was okey.

Donna

Sep 9, 2014

Kristina was delightful she was happy and easy to work with. We just met yesterday on the phone and I immediately got a good vibe from her I knew she would be fun to deal with. I knew she was a new sales person and I wanted to give her a sale. If we could reach good terms. I like to work with people that are nice. The whole experience was easy and low pressure. I did not feel pressured of that I was being hustled which was important. I hope Kristina is successful at Hannah.

ZeldaC

Sep 7, 2014

Jose, Brad, & Tirzah were all exceptional. They were not pushy or overly confident. They were PHENOMENAL! Our situation made it extremely difficult to get into a vehicle we liked... However, they listened to our concerns & expectations... Then were able to make everything work for us. We will definitely be back to get another vehicle soon. The best car buying experience we've ever had... Five Star Service. No BS. All positive results! We are extremely happy with the entire experience! *I am now an Acura girl! Five GOLDSTARS isn't enough to truly show our appreciation... Awesome Team! Thank you

Sotka

Aug 28, 2014

We were dealt with very professionally from the first time we came into the dealership to see if an Acura RDX was what we really wanted. (James Binder) to actually going through the buying process (Mark Morris) which was done mostly by phone and computer.

The Guyers

Aug 28, 2014

Sandy was very helpful, she was friendly, honest, and great to work with. This being our first purchase, it was an overall wonderful experience. We would refer our friends and family to her. We had to go to Vancouver to pick up the car. Everything went very smoothly and we waked out proud Owners of a 2012 Camry. Thanks Sandy, Sean and crew at Acura of Portland.

Fabiola

Aug 26, 2014

Customer service was great. After looking around for a while, we found the right spot to purchase my first Acura. James was a great salesman to work with.

Tofte

Aug 26, 2014

Kristina was very professional and sweet. She came to help us on her day off which was awesome. Would totally refer her to friends and family. Thank you!

JJF111

Jul 30, 2014

I had some warranty work done and it was fast and very thorough. Sean explained in detail all services provided and what I should get done in the future. I would highly recommend this dealership to friends looking for service or a vehicle.

dake922

Jul 18, 2014

I have always been impressed by how each employee you deal with in the service department at this dealership goes above and beyond to provide excellent customer service. Something rarely seen anymore. Repairs done right the first time, and no hidden costs. Wouldn't go any where else .

Blakerv

Jun 11, 2014

Sam provided a great customer experience. Everything was on time and although I offered to walk pick up the car (I was less than a mile away) he sent someone to pick me up. I especially appreciated him explaining the components included in the algorithm for calculating servicing time.

Nicole

Apr 10, 2014

James made the experience wonderful. He was polite and very patient with us (including our kids) Thank you, we will be back for our next car. Third time around to Acura of Portland!

B Harris

Apr 9, 2014

Having not purchased a new vehicle in over 15 years, my wife and I were not looking forward to the traditional car-buying experience. We were pleasantly surprised when we began our car shopping experience with Justin and Mark, just how easy todays car-buying experience can be. After a quick test drive of an RDX during the 2014 Portland Auto show, the remainder of our dialogue was strictly via email. Justin/Mark were prompt and courteous in responding to our man email questions. Our next in-person contact with those gentlemen was when we arrived at the dealership to pick up our new vehicle. From start to finish we were in and out without our new car! THANK YOU!

Dom

Mar 13, 2014

Tony was the epitome of EXCELLENT customer service. From the first email to the handshake when I purchased the car, I felt taken care of. I couldnt have imagined a better experience purchasing my first car!!!

jillyk

Jan 23, 2014

I was greeted as I got out of the car and told that Sam was on a call and would be with me shortly. Sam explained what the service was B13and what it would entail and how long it would take (I wait). He asked if there was anything else I wanted and I explained my battery was at least 6 years old and I wanted it changed, I didn't care if it tested OK. When the car was done, Sam went over what was found and how well everything checked out and what to expect for the B14 that would be coming up in the next year. It was a very informative appointment.Even though I get a Loyalty discount, I have no comparison and I want to pay a fair price, but the Brand just shouts expensive. (sorry).Kudos to Sam for treating me like a person with some knowledge.

MarkR55

Nov 27, 2013

We have purchased four automobiles from Hannah Dealerships and three Acuras. Experience up to now has been good, but never had major problems with any of the vehicles we purchased from them. That is up to our '13 Acura MDX. We experienced issues with the power steering system and blue tooth connections to our phones. Major work was authorized and performed by Hannah on the MDX to resolve a issue with the power steering but was not resolved. The management said they would stand behind us but we realized they meant, way behind us. Even though Acura authorized hundreds of dollars in repairs that did not fix anything, they then claimed the problem is a "Characteristic" of the vehicle. Blue tooth on a loaner '13 TL worked fine but our MDX had an issue. Acura again used that this was a vehicle "characteristic", Dealership said they would make sure we were happy. They said they would trade in the seven month old MDX for about 2/3s of the original sale price. Good deal for them, not for us. This is the last Acura/Honda product we buy and definitely not do anymore business with a Hannah dealerships. I guess this will be our "characteristic."

LRS1945

Nov 15, 2013

The team was very polite and efficient and answered all of my questions. Service was completed well before the time I was given. I did not have to wait to check in and was greeted and checked out immediately. It cost less than I was quoted on the phone which is always a pleasant surprise. I was told my vehicle was in great shape.

jld3ariel

Nov 9, 2013

I bought my 2004 TL here at Acura of Portland about 6 years ago. The service team here are simply incredible! They have not only kept my car running at peak performance but I am proud to say that I am currently at about 304,000 miles and the car is still running strong! They always take care of me and for that reason I will be returning soon for my next car!

jacque2

Sep 27, 2013

I find I can truly trust Ray Reynolds, Red Team in the service department, with maintaining my 2000 RL in tip top running condition. If the service dept. finds an issue with my car he's there on the phone explaining the details to me. I've never felt 'hard sell' pressure or been asked to pay for service that was not needed. Ray is great in fitting me in quickly when I have unexpected service needs as well. I'll continue taking my car to Dick Hannah Acura for all of my future servicing needs. Thank you Red Team!

jorgebailey

Sep 22, 2013

It was so nice to deal with such a professional group of people... I guess when you buy a quality vehicle you would expect the highest in quality customer service... Well that's what I got... I retired from FedEx last year as an Executive where we demand our people to provide excellent customer service... Well you guys met my expectations and I would highly recommend you... Sincerely,Jorge Bailey...Regional Account ExecutiveFedEx, Retired

Andie D

Sep 19, 2013

Came into Dick Hannah Acura of Portland and James Binder was my sales rep. I had a very straight forward sales experience with no hassle. We actually agreed on a price over the phone and I just came to pick it up. It saved me a lot of time.

Josh D

Sep 19, 2013

Tony Lockett contacted me promptly from my Internet request despite being on vacation. No hard sell, price was fair and he went out of his way to make sure I had enough test drives time with the vehicle.

Shir

Sep 19, 2013

We loved working with Sandy. She was straight forward and understood the various aspects we were looking for in our next car. Most importantly, we truly felt she was working with us to get the right fit at the best price.

Van N

Sep 19, 2013

Id like to extend our appreciation to Mark Morris at Acura of Portland for helping us find my first Acura. He was helpful since the first time we chatted via online and everyone else was very friendly and helpful as well. Our appointment was a wonderful experience as Mark was honest and knowledgeable. Thanks again!

laural2

Sep 14, 2013

After graduating college, I came home for a few months to find an affordable car. A very personable, helpful, and professional sales associate of yours named Noe Galvez assisted me in attempting to find a car that suited me. I told him I wanted a car that was red since that is my favorite color and also economical. He suggested a 4-door, automatic, Hyundai Elantra with a CD Player. It was used, but only had about 2,000 miles driven on it. I liked the fact that he helped me find a car in my price range and that was in great shape! I have had the car since August of 2012 and haven't had any problems with it! Thanks Noe for recommending this car!

jdshen

Sep 12, 2013

I moved from Michigan to Camas Wa recently and I need an oil change with any scheduled maintenance. Without an appointment I went there and was greeted by a young handsome gentleman, who is really friendly and patient with me when I told him my visiting purpose. He checked my vehicle, identified a few scheduled maintenance needed and made recommendation to me with all the price options. It took only 50 minutes for the technician to complete the job with a nice clean car wash. During my waiting time, I chatted with this gentleman about my on/off situation of displaying messages such as "tighten your fuel cap", "check engine emission system" that I had experienced during past months. He nicely and patiently explained to me several possible causes, which pretty much agreed with the on-line research I did. When I was in Michigan, I always brought my MDX to a nearby Acura Troy in Michigan and I had been very pleased with their quality service. After moving here, I am even happier with this new dealership because I can put my trust in them.

lorismucker

Aug 24, 2013

I always have a great experience at Dick Hannah! The main reason is the employee who takes care of me and my car. :) Just want to give a shout out to Sam. He is seriously always friendly, patient, kind and explains what is going on and what needs to happen with my older MDX. Thank you Sam, you're awesome!

greeleyj

Aug 21, 2013

We purchased our used 2005 TL here in late 2006 with about 20,000 miles on it. It now has almost 90,000. We live approximately 45 minutes west of Acura of Portland (AOP) and I have been taking our Acura here for service every since. I have always had an excellent experience working with AOP. I first worked with Joey and from there lately with Ray. Employees have always been friendly and willing to provide the service needed without trying to sell or perform work on it that was not necessary. I find it worth my level of confidence to travel the distance I do for the work that AOP provides. Can I find a place that is not as expensive, yes. Am sure I can. Would they be a thorough a d caring and complete I don't know. That is why I come back.

Therundles

Aug 11, 2013

Sam is such a professional, I look forward to bringing my car in for service. He knows me, remembers my vehichle and its nuances - that really means a lot! Sam never pressures us, but I know when he recommends a service that they are needed. Best service department out there!

Kristina B.

Jul 3, 2013

Mark Morris was very professional and straight forward when I inquired about my vehicle via email. In person Tony Lockett was down to earth, friendly and personable. He didn't try to hard sell me which I appreciate. He worked with my schedule and was respectful of my time. Great overall experience.

Melissa W.

Jul 3, 2013

Second time at Acura of Portland and as always everything was GREAT! . This place is like home, the people treat you like a Queen. Worked with Sandy and thank you!

Norm H.

Jul 2, 2013

We love Sandy! She is very personable, honest and wants to give the best deal for her customers. We have enjoyed working with her. Dr. Nakamura and Sandy always work together as a team. Your service for us has always been great! Thanks

Tera

Apr 23, 2013

I would have to say that my experience with Dick Hannah Acura started out good,I enjoyed Matt our Sales person he was extremely friendly, professional and helpful we appreciated his professionalism. We bought a used car and we were offered the full warranty for 3 months or 3000 miles on all major systems, we were also offered the Loyalty Rewards Program. We had a new guy help us with signing our papers and he never went over the EXTENDED WARRANTY although we were told we opted out of this, If we opted out of this weren't aware. In the first 30 days we had a trim piece fall off the front driver door it had been broken and they put it on with double sided sticky tape. In the first 30 days we had a driver side light cover in fall off it was also broken, the abs light came on as well as the service Air ride control and Tire control message flashing. We took the car in and we were told that none of our mechanical defects where covered and it was going to cast over 700 just for the air compressor. We were told that the trim piece and marker light couldn't be replaced. We were told that we should have purchased the extended warranty!?! The Sales manager called my husband a liar he told him he should have got the EXTENDED WARRANTY. We only had this car a little over a month and the DEALERSHIP isn't the least bit concerned about what we may think about the car they sold us or their lack of empathy for the situation. My husband asked him, So your motto is (WE BELIEVE IN NICE). I guess that doesn't apply today? The sales manager didn't respond. We asked to have the car put outside with the keys locked in it. We told them we would pick it up. Brad the Sales manager was more then happy to do that for us. I received a call from Rob in the Services Dept. he was very nice and he did have empathy for our situation but unfortunately that didn't lower the cost of the repairs on our NEW/ USED CAR. We could have chosen any dealership we live near Auto Row, we chose them because we thought dealing with a larger dealership might be the better option. We now believe that it really doesn't matter when it comes to buying a used car. I believe this dealership should have offered to cover some of the cost. Beware of this dealership. They don't BELIEVE IN NICE!

terakumpf

Apr 23, 2013

I would have to say that my experience with Dick Hannah Acura started out good,I enjoyed Matt our Sales person he was extremely friendly, professional and helpful we appreciated his professionalism. We bought a used car and we were offered the full warranty for 3 months or 3000 miles on all major systems, we were also offered the Loyalty Rewards Program. We had a new guy help us with signing our papers and he never went over the EXTENDED WARRANTY although we were told we opted out of this, If we opted out of this weren't aware. In the first 30 days we had a trim piece fall off the front driver door it had been broken and they put it on with double sided sticky tape. In the first 30 days we had a driver side light cover in fall off it was also broken, the abs light came on as well as the service Air ride control and Tire control message flashing. We took the car in and we were told that none of our mechanical defects where covered and it was going to cast over 700 just for the air compressor. We were told that the trim piece and marker light couldn't be replaced. We were told that we should have purchased the extended warranty!?! The Sales manager called my husband a liar he told him he should have got the EXTENDED WARRANTY. We only had this car a little over a month and the DEALERSHIP isn't the least bit concerned about what we may think about the car they sold us or their lack of empathy for the situation. My husband asked him, So your motto is (WE BELIEVE IN NICE). I guess that doesn't apply today? The sales manager didn't respond. We asked to have the car put outside with the keys locked in it. We told them we would pick it up. Brad the Sales manager was more then happy to do that for us. I received a call from Rob in the Services Dept. he was very nice and he did have empathy for our situation but unfortunately that didn't lower the cost of the repairs on our NEW/ USED CAR. We could have chosen any dealership we live near Auto Row, we chose them because we thought dealing with a larger dealership might be the better option. We now believe that it really doesn't matter when it comes to buying a used car. I believe this dealership should have offered to cover some of the cost. Beware of this dealership. They don't BELIEVE IN NICE!

Andrea S.

Dec 7, 2012

My experience was extremely enjoyable. Sandy was very relaxing and personable. She was able to connect on a personal level. My favorite aspect of her approach was that she was not pushy or persistent in any way. As she let us talk amongst ourselves whenever needed. The GM also came out in a relaxed manner and spoke with us about various info, etc. He was extremely enjoyable to talk to and reassured me of the kind of company I was dealing with. They both made my first car buying experience great!

Marc M.

Dec 7, 2012

After first meeting the Ron Tonkin dealership in Beaverton, meeting Mark at Acura of Portland was the difference between night and day. Mark was absolutely professional and made my buying process enjoyable and smooth. I can say enough positive things about my buying experience here.

Norman and Ilona S.

Dec 7, 2012

This is our hirdnew Acura from Acura of Portland. (5th overall) We love to shop here mostly because the sales people are so helpful and friendly, without the usual pressure. Our salesperson (Polina) was a pleasure to work with and the car drives great!

canwoww

Nov 13, 2012

This dealership does not deserve to stay open. After bringing my car in over four times for the tire light coming on the employees lied to me. The guys in the service department are so poorly trained they couldn't find a simple leak, they had to take the car to Les Schwab. Then once they found the leak they tried telling me that Lexus approved only two of the tires being replaced with tires of a different tread. My car is all wheel drive so I knew that all the tires needed to be equal in use and the same tread. When I spoke of my concern they said they called Lexus personally and the woman said it was fine. The manager Tony also said that it was fine because my rear tires were a different size than the front. This was not true, all four tires and rims are identical. So either Tony, the manager, lied or he is can't tell the difference on something as simple as tire size. I called Lexus to verify what the service man said and the woman who the employee spoke to said she warned him it would ruin my transmission and should under NO circumstances be done. The employees here have no respect or morals. They do not care about their customers or their safety.

Julie P

Oct 25, 2012

After our first purchase at Dick Hannah Acura, we were very impressed with the friendly honest service and easy transaction. We knew we would return. Then we experienced a small problem just after warranty expired, but Dick Hannah stepped up and took care of us once again. (Thanks) We have returned eight years later to find some changes. Unbelievably things are even better and easier! We will be customers for life! Thank you Sandy Silva.

J. Pfeifer

Oct 17, 2012

After our first purchase at Dick Hannah Acura, we were very impressed with the friendly honest service and easy transaction. We knew we would return. Then we experienced a small problem just after warranty expired, but Dick Hannah stepped up and took care of us once again. (Thanks) We have returned eight years later to find some changes. Unbelievably things are even better and easier! We will be customers for life! Thank you Sandy Silva

P. Hagey

Oct 17, 2012

Dan was just the kind of salesman that it takes for me to buy a product. He was non pushy, informative and most of all he had time to answer my questions. He even offered to drive from 120th Stark all the way to my house in Oak Grove so my wife could see the car. (She is recovering from a broken foot) A good experience throughout the process, I would recommend Dan Uyematsu to anyone.

Dave in the Desert

Jul 19, 2012

Sam is a real pleasure to work with. He explained the MDX "Maintenance Minder" system and made us feel like honored guests. When I told him we had a slow leak in the RR tire, service technicians found a nail and patched the tire at no charge. A very pleasant and speedy service experience!

Jenna Devilliers

Jul 18, 2012

Polina Senchilo met our expectations which allowed us to get the vehicle we always wanted. We appreciate the effort to make us a satisfied customer and will continue to do business at Acura of Portland!

Kevin Rice

Jul 18, 2012

This is our 2nd car we have purchased form Acura of Portland. We have been very happy with the expert sales staff and especially our new Acura! We will recommend Acura of Portland to our friends and family. Thanks again Evan, our excellent salesman!

ldswanson

Jun 16, 2012

We are very pleased with the consistant great quality of service we recieve at Dick Hanna Acura.They are courteous, informative,and provide quality worksmanship.

caffolt

Jun 7, 2012

I've been taking my car to Dick Hannah Acura of Portland since I purchased it in 2005 and have always been delighted with their service and repair. I would highly recommend this dealership to anyone looking for a great car and great customer service.

Barbara Leonard

Jun 7, 2012

I usually take my Acura to the Ron Tonkin Dealership in Beaverton, where I purchased my car (10 years ago!). When my "TCS" light and another, unknown indicator light came on and my car was sounding and feeling like it was changing gears, I was concerned with driving the freeway to Beaverton. Midas technician did a diagnostic scan and looked up the part in his computer. He advised me that only the dealer could get the part I needed. I was about 1/2 mile from the "Acura of Portland" dealership. It was my first time going to this dealership and I admit it was right at 6p by the time I found the Service Dept. (I had parked on the other side of the store).The person in the service dept. wasn't very friendly, at first and told me the Service Dept. was closed and no technician was available to help me. He agreed to take my telephone number and call me with the estimate and schedule an appointment, which he did. Then, everything turned out fine.Today (4/6) my "maintenance check" indicator light came on!!

Gloria and Dick Tyler

Jun 5, 2012

Hi AC. We were so pleased with our experience at Acura of Portland and the purchase of our 2012 Acura MDX. The transaction was easy and smooth and fast. The dealership did an excellent and quick job with the paperwork. AC is charming and easy to work with and very knowledgeable. His expertise managed to get us a good deal on the car and a nice trade in value of our 2007 MDX. The entire purchase was as easy as going to the store and buying a gallon of milk, fast, easy and equally refreshing!! Thank you so much AC and Acura of Portland. I love this new car!! This is our third MDX and we will be back for service needs. Thank you for the your fine work and wonderful dealership. Gloria and Dick Tyler

Lori & Janet Hollister

Jun 5, 2012

I have owned an Acura MDX for 8 years and have had it serviced here. So I decided to look at new cars here, when I started shopping for another. The sales people are superb; no hard sell and no pressure. We drove four different cars and our salesman was very well informed on every model. He was extremely patient with our indecisiveness and did not try to push us in any particular direction. He took into account my lifestyle, which factors and features would work best for me, and my financial situation. James Binder made this a very enjoyable experience! Thank you James!!

Gloria Tyler

May 15, 2012

Thank you so much for your quick diagnosis of our problem, speedy fix and competent service. We have dealth with Acura of Portland since 2004, even thought we have to drive an hour to get there. They have never been let down. Great service, friendly people and a lovely dealership. A new Acura MDX is in the works this month. It will be my third MDX. Love the car and appreciate the dealership very much. Thank you, Gloria and Dick Tyler, Silverlake WA

Beaver

Apr 19, 2012

Serviced my 2004 RSX. Pleased to have service provided in a very professional manner. Car was ready on time at price quoted and agreed to in advance. Glad to be assured that this great car can continue to deliver dependable, fun transportation.

RDX Car Fan

Apr 18, 2012

Great service at Dick Hannah when we recently took our RDX in for maintenance. Michael Thao was very accommodating and took care of all our needs. We appreciate the good service.

Maria G.

Jan 8, 2012

I sold my car at this dealership via the internet Autotrader site and got a great deal, better than if I would have traded it in at a dealership while buying a new car. Then I contacted Tony again, since by now I built a great rapport, to see if he could help me buy a new a car from another Dick Hannah dealership at a lower price than what I was being quoted in the various dealership. Even though he is an Acura salesman, he willingly agreed to it and displayed a genuine concern for my best interest, knowing that if I would come out happy from the experience, I would refer him out to my friends and acquaintances. Tony and the rest of the staff proved to be professional, friendly and genuinely helpful. I already referred him out to a few people. Thank you Tony, you are great! You have restored my faith in auto dealers, but mostly helped me out in a real stressful time in my life and made my buying a car experience a pleasant one instead of a stressful one. I am grateful.

Jenni

Dec 29, 2011

The Dick Hannah "Peace of mind" program is great! I recommend Dick Hannah to all my friends and family!

Kelly

Dec 29, 2011

My tech guy did a great job! He informed me along the way as to what needed to be done and the time frame. It was wonderful to have a rental car while I waited. Very good service overall!

Ronst

Dec 29, 2011

These folks have always treated me right, and the service department always performs as expected.

Steve

Dec 29, 2011

Sam always takes great care of me. The "Customer for life" program is a great benefit!

Tanner

Dec 19, 2011

I cannot tell you just how fantastic our last two experiences have been with Sandy Silva. She was truly a delight to work with twice! We would totally recommend Sandy to anyone. We could not have been more pleased! Sandy ROCKS!

MBurton

Nov 15, 2011

Appreciate willingness to consider several different options that would fit my budget and requirements. James binder was a pleasure to work with, no pressure and exhibited a great deal of patience to meet my needs.

Romano

Nov 7, 2011

I was looking for a car and i drove to Acura dealer sales man was new did not know about the car the prices of the car was so high i would not buy my car from here at all.

Girres

Nov 3, 2011

I was really pleased with Acura of Portland. When you pull up there is no pushy sale people attacking you. They let me talk and explain what I wanted and helped me find it. Randy Mudica was friendly, polite, listened to my wants and was not pushy at all. I was very pelased and would recommend others!

oski88

Jun 5, 2011

After a day or so of negotiating the sales person said "Let's meet in the middle, $150 difference each. I will take this to my manager and make it happen - $150 is not going to break us. I have the keys in my pocket. I consider this your car. I will put a Sold sign in the window and move the car to the back of the lot. I'll call you in ten minutes to let you know." I said "Okay, deal." I got a call about an hour and a half later. "I've got good news and bad news. The bad news is the car was sold. The good news is I found a dealer two states away with the same colors. If you are willing to pay the full price (i.e., no longer meet in the middle) we can still make it happen." After a few minutes I called back and agreed to the deal. The sales person called me back and said "my manager called their manager and it is done. We have to work out the dealership trade but they know we have that car. You have nothing to worry about. It is done." I agreed to come in the next morning to put down a deposit on the car; the car was to be transported one day later. I thought it was crap to tell me the car was mine and it was being pulled from the lot, only to be told it was sold. The salesperson had a lot of excuses for how the keys were supposedly in his pocket but the car was sold to someone else ("it was a fleet manager and he has a lot of pull"). It was also 'convenient' how the sale of this car was resulting in me paying more for the next one...I was a bit peeved but still wanted the car so I got the family up and drove across town for my 10am appointment. I got a call at 10am (which I couldn't answer) and another one a few minutes later where the salesperson told me the car had been sold. I challenged him on this - just the night before he said his manager spoke with their manager and the car was held. His explanation? The other manager looked online at his inventory and didn't know the car was gone until he walked the lot the next morning. I call bullshit on that one. But wait there is more. Shock of all shocks...the salesperson invited me to come over and test drive the cars they had in stock, never mind they weren't the colors I wanted. Again, I call total bullshit on this move. In my opinion the car two states away never existed and this was all part of a scheme to get me to pay more for a car I clearly never wanted. In total, I will never do business with these people. Ever. They represent the worst of the worst, some sad compilation of the worst stories you've ever heard about with car salesmen. Do yourself a favor and avoid them at all costs. I give them 1 star because I can't give zero stars.

MiniMindy

Apr 29, 2011

I had the most amazing experience at a dealership I have ever had, at Acura of Portland. Not only did I get a beautiful car that I drove all the way from California to get, but I made a new friend. I am so thankful for all the help I received from everyone, but especially my sincere thanks to Anthony Lockett! I had talked to 3 other dealerships online initially, and he by far exceeded them all. No doubt what so ever, I WILL BE BACK for my next car.

Ana Griesel

Apr 1, 2011

I live in Washington state near the Canadian border. After dealing with several Seattle dealerships, I found their prices much too high in comparison to other states. I routinely travel to both Chicago and Las Vegas and was seriously considering purchasing vehicle from one of those states and driving back to Washington as their prices were substantially less than the three Seattle dealerships. On a whim I contacted Acura of Portland and they really went beyond the call of duty to assist me and the budget constraints I was working under for a 2011 Acura TL with Tech. If you can afford to pay whatever the Seattle dealerships want, by all means shop with them. However, if you are looking for a fair price, Acura of Portland is the best place to go in the Pacific Northwest. Duane Phillips was honest and straightforward with me and never gave me the runaround. In addition, I was able to do all this via phone and email as Portland is 5 hours away. It was a great experience. Good luck on your car search!

Bad Dealer

Mar 22, 2011

My wife and I went to the dealership with the intentions of purchasing a new car. I had made contact with the internet sales person and requested several vehicles to look at. Once we arrived the internet sales rep made us wait for about 45 mins prior to even showing us any vehicles which was onlt two out of the eight I requested.Now comes the trade in.... We had a 2000 BMW 740il top of the line BMW with low miles for the year and in excellant shape inside and out when they appraised our trade in they came back and said it had been wreaked before because " checked with a paint meter" and only offered us $4000.00 after going back and forth we left and took our BMW to a independent appraiser whom said they lied and where just trying to make a profit which I felt was true. So we took our buisness else where and will recommend people stay clear from Acura of Portland.

kilrbe1

Dec 16, 2010

Everything was first class. I don't get in there often but it was easy to see they like to pamper their customers. Even though I came in for warranty work, they washed the car and vacuumed it too. The only thing that surprised me is there was now WIFI in the waiting room.

normrosenbloom

Dec 16, 2010

I have delt with Acura of Portland for the last 19 years. I have bought new cars and had my cars serviced at this dealer the whole time. I have neve been dissatisfied once with any work or service ever done there. When buying the new 2010 vehicle I was pleased as much with the sales force as I have been with the service department. I have worked with Glenn on the Green team on both of my Acura and have been completly satisfied with his sugestions and recomndations. I appreciate dealing with and honest dealer such as Acura of Portland. Chances are if I bought another new car I would again return to Acura of Portland.

Judy Dubal

Dec 14, 2010

Great service! Joey is always ready to help! My car was in and out so fast for the oil and lube that I was totally amazed to hear that my car was ready to go within a short period of time. The car was taken in soon after I arrived at the dealership and before I knew it the car was ready to go.

alicelouise

Dec 11, 2010

a driveable problem came up with my car and to my delight the dealership service department could take it in the same day. The service was tinely in deciphering the problem and fixing it, It turned out that I needed new tires. I also appreciate the consideration for my handicap and if the car needed to be kept arrangements to g et me home could be made.Mt car drives nicely and I am happyThank youAlice

Elaine 01

Dec 11, 2010

I was pleased that I was in and out in less time then I was told it would take. The shop is clean and my vehicle was washed and vaccumed when returned to me. I have used this dealership's service in the past and I would definitely recommend this dealer's service to others.

kitchen09

Dec 11, 2010

As soon as I drove up, someone was there to greet me, they were friendly, and they remembered me from previous visits therefore addressing me as Mr. Carter, and I like that. And I also like the bottles of orange juice, and bottled water, and coffee they provide for their customers.

Skoenemann

Dec 11, 2010

They were able to quickly diagnose and fix an issue that another dealer couldn't fix. They had the necessary parts available and put me back on the road faster than expected. These guys know who I am when I arrive and they always do a fantastic job. I didn't buy my latest vehicle at this location but I'll most likely get the next one here and I'll always return for servicing. Excellent!

Robin Corrigan

Dec 9, 2010

The service at Acura of Portland is phenomenal. I've worked with Glen over the past few visits, and he is fabulous. He is professional, friendly, thorough and patient with my total lack of understanding of anything to do with automotive mechanics! The work they do at Acura is first-rate. We have never had any problems with any of the repairs they have done on my MDX. The car is always ready before the estimated time, the cost is never over the estimate (this last time, it was actually UNDER the estimate!), and they are usually able to fill my request for a loaner. These guys are first-rate in both customer service and work performed. I will definitely make my next car purchase an Acura, in large part so I can continue to work with mechanics I know and trust.

boringfarm

Dec 3, 2010

They are great, very timely and always pleasant. It's very easy to get an appointment and they give me a loaner care during my service appointment. They wash and vaccuum my car too. I have waited for service at the dealership also and they have beverages while you wait and free wifi. I would encourage you to check them out. You don't have to own an Acura to have service there.

Gayle Meyer

Dec 2, 2010

This was my third visit into the dealership since purchasing my new vehicle, all for routine maintenance. All three times have been exceptional, I appreciate the professionalism, the courtesy and the cleanliness of the service area. Also a very nice customer waiting area! Thank you-

zave2503

Dec 2, 2010

I have been having my car serviced at Acura for the past two years and I am always impressed with the level of service and professionalism. Regardless of who I have worked with the service team is always there to answer my questions, review the details of the service and accommodate any special needs that I may have. I will continue to have my Acura serviced here and will likely purchase another car from Acura of Portland so that I can continue to work with a staff that I know will treat me well.

WrightWR

Dec 1, 2010

Our Aura has always run great, but took more time to start than ever before. Didn't want my wife to ever be stranded, so called Acura of Portland in hopes that I could bring it in that day. They shuttled me back to my work in Clackamas & were able to correct the problem same day. I have always had very good service at Acura of Portland.

krdav46

Nov 30, 2010

I always feel appreciated and an important customer. I do miss the chocolate treat when I pay the bill.We drive from Boise, so that must mean Acura of Portland is doing a great job for the client.We also appreciate the rewards program as an extra incentive for us the client.

rgfleck

Nov 15, 2010

We always appreciate our experiences with Acura of Portland. I rate this dealership very high because of several things: 1) I feel that they only fix things that really need fixing, 2) They are very friendly and informative - explain everything they do, and 3) they always make sure I am aware of preventative things I can do and that they should do.

robin_rullman

Nov 10, 2010

Always have my service done here, always pleased with the result. I drive all the way across town to get to this dealership, which is rather time consuming, but it's worth it.Prompt attention, clean customer area, reasonably quick repair time, loaner cars. All good.

tomprogin

Nov 4, 2010

I always take the Acura MDX back to Dick Hannah Acura of Portland for any service. The service team, led by Joey, are most professional, friendly and helpful. Joey informs me what the service requires, what it should cost and when the vehicle will be ready. If the technicians find something else that needs repairs, Joey calls me and we discuss it. He always provides me with the options of cost and time to repair. He will tell me if the repair is critical or if it can wait for the next service. He never pressures me, but gives me the facts and his opinion--which I always take.This is a great dealership and it is well worth my time to make the drive there from Vancouver.

geraldbriggs

Nov 1, 2010

Glenn is a real professional. He is timely, friendly and thorough. I always feel my Acura MDX gets the service that is appropriate. I definitely am comfortable recommending this dealership. The other employees are also very professional; the waiting room is good and the card allowing 10% off on future service is appreciated.

aaguilar1018

Oct 20, 2010

Great customer service from Maritza, she was very pleasant to talk to and very attentive to detail. I would recommend my friends to go to the dealership to get a new car. Maritza made sure that all of my questions were answered. She sounded like she cared!

dusttmcc

Oct 15, 2010

Joey and his team were great as always when we had our Acura MDX serviced on 10/13/10. He is always very courteous and treats us with respect. I couldn't ask for a more proffesional person to be working with and he is a big part of why we bring our car to Dick Hannah to have the work done!!!

kebbmom

Oct 15, 2010

I have been having my car serviced by Acura of Portland for several years now and am extremely satisfied with the service I receive. I trust Joey Thomas explicitly to guide me on the service my car needs. Whenever I have my car serviced at Acura of Portland I am treated very well by everyone in the service department and feel confident in any repair work my car has received. When it is time to purchase a new vehicle I will only buy from this dealer because I am treated so well.

greeleyj

Oct 13, 2010

we purchased a used 2005 Acura TL in 2006. we live approximately 50 west of Dick Hannah's service. We continue to use the service department and travel the distance for periodic maintenance. we have been more than pleased with the service that we have received over the years. to date, we have never been disappointed or felt pressure to have service performed that was not necessary. if we needed a loaner car while it was being serviced, it was always available. i would purchase another vehicle from Dick Hannah (stark street location).

swilkins

Oct 11, 2010

I like the fact you can schedule an appointment online. When arriving at the dealership they are there to greet you and immediately inspect the car and go over all services that are needed. Glenn Hogan and his service team are very professional and a pleasure to work with. I also appreciate picking up a clean car (washed & vacuum)at the end of the day. I have been a satisfied customer for many years and will continue to be.

fsjpow

Sep 29, 2010

Every time I have taken not only my Acura but another make into this dealership, the service has been superb! Fast, friendly, accurate and reasonable. What else can I say. The staff, includig sales and cashiers are always courteous. And you can even have the car washed after service, which I love.

Ken Martin

Sep 22, 2010

Service was performed within quote and on time. Loaner vehicle was a brand new Acura ZDX was very fun to drive. As "custgomers for life" we continue to appreciate the service after 4 years. We've had the same service representative for several visits.

Carole Tinker

Sep 20, 2010

Acura of Portland is a very professional dealership. It is easy to schedule appointments and the work is completed on time. Everyone is very friendly, the waiting area is comfortable with drinks, papers and TV, and computer hookups are also possible. They take the time to answer any questions and to show you how to make the best use of the car's features (i.e., setting up my cell phone). I appreciate getting my car vacuumed and washed. When I had a lengthy service done (windshield replaced), they offered to take me to get something to eat. I appreciate their courtesy and would highly recommend an Acura and Acura of Portland to all my friends.

gary503

Sep 20, 2010

From the moment I arrived, everybody was polite and courteous. Had major service done and was well equiped with a Acura ZDX loaner. Was given multiple updates on status of service. Glenn Hogan, as usual was superb in customer service. I was very happy with the service.

tamural

Sep 18, 2010

We have been highly satisfied customers ever since we purchased two vehicles from Hanna Acura. Since moving from Eugene to Portland five years ago, we have had both vehicles serviced regularly by this company. Our reasons for being loyal to Hanna include reliable and professional teams, knowledgeable, competent, and efficient service members, friendly, helpful, and courteous staff, and a company that instills high standards among all its personnel. Several months ago while getting a routine oil change at another company, mistakes were made requiring an emergency visit to Hanna. Team members inspected the car, diagnosed the problem, and corrected it in a timely and efficient manner. We will continue to patronize Hanna Acura for all the reasons stated.

garske

Sep 13, 2010

Purchased 2001 Acura TL new from Acura of Portland. They have always maintained the car for us and we have been very pleased with the service and their attitudes. When things didn't go perfectly they went out of their way to make sure the problem was resolved. They've been the only shop I completely trust with my Acura.

earlelaine

Aug 23, 2010

The whole Acura experience was great. All personel that I dealt with were very helpful and professional. I had just bought a car from another dealership and needed the expertise of an Acura dealership, they took care of my problems in a timely fashion since the car has been out of the manufacturing line since 2005 I believe. The Nsx that I purchased is now on the road and will keep me going well into retirement. Again I want to say that the experience has been a very pleasant one and I will continue to deal with this particular dealership. Thank you for your speedy service" when parts are available"

mdanderson

Aug 19, 2010

We have had all of our scheduled maintenance services performed by Glen Hogan and the Green Team at ACURA of Portland. Glen has always been very friendly, courteous and customer oriented. It has been a pleasure to continue to deal with Glen. He is definately an asset for the dealership.

TSXdriver

Aug 18, 2010

This service was to have a clear bra installed. Glenn explained the benefits and how it would work. My wife brought the car in and was given an excellent loaner car for the day. They called when the car was done. The car was cleaned and washed and the work was as promised.

cradosta

Aug 17, 2010

I continue to have positive experiences with Acura of Portland, and would recommend this dealership to friends and family. I have had my car serviced at this dealership for 2-3 years and have yet to have a negative experience. I am adding a few more words to reach 250 characters.

rickjudy

Aug 15, 2010

Always friendly and courteous, especially Glenn and Sam. Car is always ready on or before promised time and we are always contacted first if additional service might be required beyond initial write-up. We have purchased 7 vehicles from this dealer and have had all scheduled maintenance performed at their shop without a problem.

KRouse

Aug 12, 2010

Dick Hannah Acura dealership with their "Customer For Life" program ROCKS! They replaced my tires yesterday and helped me program my new phone to work with my bluetooth technology in my MDX. No matter what you ask, they always are happy to help! Glen is awesome to work with in the service department.I love my Acura too - Such a great car!

TNOTTING

Aug 8, 2010

Jason was, as always, a class act; Top-knotch. He's very knoledgeable, and informative for his customers. Always has the answers to my questions. The facilities there are amazing. Very Customer Friendly. The whole staff, Advisors, Technitions, And Lot Attendants show that they actually care that my vehicle is in their service department for the day. Thank you for making car repairs easy!!

ilanes

Aug 7, 2010

I have the highest respect for this company and their hiring of their staff. I have dealt with 2 separate Hannah locations and they both go beyond the meaning of service.Ken always returns your phone calls ASAP (even when on vacation golfing on the 9th hole!!) Cameron in Longview needs a promotion. Cameron and Ken both go out of their way to accommodate your needs. Nancy horn is also one who needs to be recognized. Thank you for the service you guys are fantastic!!!!!

Cnote

Aug 4, 2010

Dick Hannah has simply the best service I've ever received from any company. I had a flat tire and forgot to out my special locking lug nut wrench in my trunk. A service person drove from the dealership to bring me the master wrench so I could finish the job.

TSXdriver

Aug 4, 2010

I've bought 4 TSXs from this dealership. The last one (2010) I bought when when I brought my 2008 in for service. I saw a the 2010 on the lot and looked at it on the web. I sent in a web request for the trade in value on my car. When I arrived, my car was ready to go and in perfect order. The paperwork for the trade in value and pricing for a new car was on the seat. I drove a new TSX and bought it that day. The price of the new car was very good. Service at Dick Hanna is not cheap, but they always do a good job and except for 1 time, they always have it ready to go when promised. Thanks Sandy and Glenn.

wjmahan

Aug 3, 2010

Easy to make an appointment, good follow up in Email, nice greating at my arrival, work to be done was explained with an accurate estimate, car was completed on time as estimated, paperwork was correct and noted, and vehicle was washed. Expectations were met.

acurareview

Aug 2, 2010

I have been a client of Dick Hannah's Acura of Portland for over 13 years. Always had great and honest service. Bought my last 2 cars from here because of quality of service and quality of the vehicles. I travel from Portland's westside to visit Acura Of Portland on the eastside just to avoid awful Ron Tonkin Acura dealership on Canyon Rd because I had lousy service from them and Tonkin servicing tried to sell me parts and services I did not need. They were very condescending towards me as a woman. Hannah's service is worth traveling across town!

gaildo

Jul 28, 2010

MDX was in for oil change and tire rotation. They had the vehicle in and out in a little over an hour. Great service. They washed the vehicle and detailed the inside. Overall this was quality service and the price was what I would considered to be good.

ejmcintyre

Jul 22, 2010

Sam provides a great balance of knowledge, professionalism, friendliness and customer service. His approach makes me comfortable that the money I spend on preventive maintenance is well spent. Things are done when expected and are done as well or better than I expected. He is a strong advocate for the customer and a great employee. I didn't buy our Acura here since we moved from Nevada but would buy here if we get another one.

jhuson

Jul 17, 2010

Very nice and friendly people to work with. Treated me with respect when I arrived and all though out my experience.My car was ready when promised. Actually it was ready 30 minutes before it was promised. Made a appointment for my return visit to install a part. Sent out a reminder of my appointment.Best service from any dealership I've dealt with.

dmkooken

Jul 6, 2010

I went in due to a recall. I went prepared for a long wait, and was out in half the time I expected to spend there. On check in, I asked to have my windshield wipers replaced, which was not included in the things I previously had asked to have done.So the early exit was even more unespected.

Randhea

Jul 6, 2010

Another great experience at Acura of Portland. I choose to drive 45 minutes for servicing at this dealership because they treat their customers right. They greet you when you pull in get you checked in quickly and get you on your way. They did a great job explaining the service that was needed and had my car ready when promised. The price is not as cheap as you would find at other service shops but neither is the service. i don't mind spending more for quality work. I will definitely return to this dealership next time my car needs servicing.

dtturk

Jun 30, 2010

Acura of Portland has always provided excellent, courteous and timely service for the seven years they have been servicing our cars. They have always called after the service was completed to insure all work was done to our satisfaction. Only routine service has been preformed as we have had no major problems with Acura cars. The only thing I could wish for is that they bring back the tradition of providing chocolates at the time the bill was presented!

theresaq

Jun 25, 2010

We have purchased four vehicles from Acura of Portland over the past 10 years, we keep going back to Acura of Portland because of the quality, informative, professional and friendly service we receive when we first walk in the door to when we leave with our new vehicle knowing that what we purchased is the right fit for us and that we can always go back with any questions we have. All our service appointments have been with Acura of Portland I would not think to go anywhere else from the basic to the complicated to just helping me set up a feature Glen has always treated us with the upmost respect making sure that all is taken care of before we leave the lot, he has always treated us as if we are his family and we feel comfortable knowing that he has our back in the service department.

AyakoGray

Jun 24, 2010

The experience at Acura of Portland was great. I was waiting for the service to be done, and they worked hard and I was able to leave sooner than I expected. The people were very friendly and professional. The waiting room was clean and the chair was comfortable. Overall,I had a very pleasant experience.

joanneh8

Jun 24, 2010

From the time I drove up until I left the dealership everyone was very pleasant and helpful. They answered any questions I had and they had my car ready sooner than expected. The detail part of the service was fantastic. My car looks brand new. Thanks for the great service.

jpshamus

Jun 24, 2010

I was impressed with Acura of Portland's ease of scheduling, concern for detail and consideration of my needs. When it was obvious that my car would not be done due to additional service which I requested they immediately made a car available for my use. I will come back in the future and I would recommend Acura of Portland to anyone.

sprecheral

Jun 24, 2010

Glenn in the service department is wonderful! He always greets me with a smile and is easy to communicate with. He explains what a servie will entail ahead of time. He always gives an accurate quote and follows up with me if that price should change for any reason. He is honest, fair and respectful every time he interacts with me. Thank you for making my car service experience enjoyable.

hhuey

Feb 12, 2010

Great service from Acura of Portland, very helpful and straightforward. I have also appreciated Tony Lockett's commitment to professionally educating us whenever I have had a question. Even the manager Don Nguyen was very cooperative!

knichols

Jan 31, 2010

I enjoyed the great service and low key approach. Titus did a nice job of personalizing the service yet keeping it very straightforward. I really appreciate the "customer for life" program as the additional services are a nice touch. I will be a customer for a while.

godom

Jan 27, 2010

We purchased a beautiful 05 RSX S type for my wife. During the process I saw this new RDX turbo. The next day we had to go to DEQ and get the certificate for the temporary license and drop it off at the dealership. While at the dealership I looked at the RDX again and saw that it was an 07. I inquired about the price, and made a half hearted offer. Tony Lockett had been our sales person for the RSX, and worked his butt off to get my wife into the RSX at the price she could afford. He went even one better plus for the RDX and made me an offer that was awsome. I thought about it overnight and purchased the RDX the next day. I've bought alot of cars in my time, but Acura of Portland is the first dealership that stands behind it's comittment to customer service and satisfaction. There was no "bait and switch" that you find elsewhere. They were totally up front about the negotiations and final price. If you're looking to purchase a new or used higher end vehicle from a dealership then check out Acura of Portland and ask for Tony.

randrus

Jan 27, 2010

Toni was great, friendly, and helpful. He did all he could to help me get a great deal and treated my mom and I like family. No complaints except my interest rate but that is just the way it is : ) Thank you times a million Toni and I am loving my ride!! He has even checked in up to this day...nearly three months after.

David Stout

Jan 16, 2010

This was a very good car buying experience. Gary was helpful, patient and friendly. I appreciated the lack of sales pressure and the acknowledgment of what my needs were, and not trying to push me into something I didn't want. It was a good experience and I would recommend the dealership for anyone looking for an Acura.

MaryChristena

Jan 15, 2010

My expierence at Acura of Portland was bar far the best experience I have had at any car dealership. Everyone I worked with was very friendly and I truely felt they were looking out for my best interest. I went in only wanting a brand new car but my sister made me take a look at a used first because cars always depriciate so fast. The used car I went to look at was ready and waiting for me when I arrived and just as good as a brand new car and much cheaper! It was dropped the morning I came in as an internet special by over $2,000 which saved me a lot of money. It has only been a couple of days since I purchased my new Acura TSX but so far it has been great and I love it. I would reccomend Acura of Portland and Tony to anyone intersted in an Acura!

godom

Jan 9, 2010

We saw the RSXS in the paper. I'd read reviews about it and knew what an awsome car it was. I made an offer. Tony contacted me the next day with a great offer. We set an appointment for Thursday evening. It was miserabley cold, and Tony brought the car into the service area for us to look it over. We saw the car, drove it, loved it, bought it. It was a very easy and comfortable experience, and I would definitely reccomend Acura of Portland to anyone looking for quality cars and an easy buying experience.

jyoung121005

Jan 9, 2010

I was in need of a car because I'm a single mom of two kids trying to go to school full time and work. A friend talked to Tony Lockett for me and he in turn called me. After applying on line he was able to get me approved for a car loan when I did not think it was possible because of the situation I was in. The car that I purchased is far greater than I thought it would be. It has everything I want and need in a car without costing me an arm and a leg. Mr. Lockett arranged for me to be picked up at my home in Troutdale to come to the dealership to do the paperwork for my car. Justin picked me up in the car I was purchasing and I was able to test drive it all the way back to the dealership. On top of ALL that, once the paperwork was complete and we were trying to get the Proof of Insurance from my insurance company, I got an emergency call into work and they allowed me to take the car so I could go work. It showed a serious trust from this dealership and that is why I would go back again in the future. Overall, I am 110% satisfied with my car and the way I was treated. Car sales men get bad wraps and I feel totally blessed that I was able to buy from a reputable company as opposed to car lot on 82nd. I will always recommend Acura of Portland and the entire Dick Hannah company! Thanks again everyone!!!!

cggrimmett

Jan 3, 2010

I sent an internet inquiry for three vehicles and got a call back within 5 minutes from Tony, who was more than helpful the entire process. I only expected to look at and test drive a few cars the next day, but was so impressed with the one I eventually chose that I bit the bullet and purchased it. Tony didn't put the "hard sell" on me, which I appreciated. I was able to indulge my curiosities without feeling like I was putting anyone out.I didn't spend a lot of time negotiating the price because it was already extremely competitive. I had done some research before going to view the car. Tony took care of my family and myself, and the dealerships we visited that day were very pleasant. My sister and mom were greatly entertained while waiting for me to do my business. We all agreed that I was even hotter sitting in my new car than we thought would be possible. :) All my friends and family agree that I got a great deal on a great car.

esdamd

Dec 30, 2009

Acura of Portland did a great job with the sale of my new Acura MDX & and my trade in. Tony Lockett was a great, we did all of our sale & trade over the internet via email and it worked great and if I'm in the market again for another Acura I would use Acura of Portland and Tony again.ThanksAdam Duerfeldt

ayfkm

Dec 29, 2009

Great experience! I purchased the vehicle through the USAA car buying program and was able to do most of the work through email. When I arrived at the dealership I only had to spend an hour there and most of that time was spent getting the tour of the car. I am very happy with my purchase.

Jeff Bowers

Dec 29, 2009

Not sure why we waited so long to buy an Acura, but all car-buying experiences should be this good. My wife and I traveled from near Seattle, WA to purchase a new 2009 Acura MDX. I contacted Duane Phillips via email and telephone a day or two prior to our trip to Portland to work through details of the purchase. Duane was helpful and responsive to all of our questions regardless of how minor they were. Duane assisted us through the USAA discount program for Active Duty military personnel. Upon our arrival to Acura of Portland we were greeted immediately and shown to Duane; within minutes we were shown our vehicle and offered water and coffee. As Duane began working the last of the details, we were assisted by a Tech specialist who walked us through all of the technical details of our new Acura. He was extremely helpful and very friendly. From there we were introduced to Cory, the finance manager. This was my 7th new-vehicle purchase and without a doubt Cory was the most friendly, down-to-earth finance manager I have worked with yet. He was truly the first that I have spoke with that did not have the "holier than thou" attitude. He remained that way throughout the transaction and absolutely treated us like people rather than just a bank account. Once the papers were signed we did a final walk-thru w/ Duane and we pulled out of Portland - just 90 minutes after arriving. True, it was quite a drive just to buy a vehicle, but I would drive twice that distance to get the customer service and relaxed environment we got a Acura of Portland. Ask for Duane by name and rest assured that you will, for once, have an enjoyable car-buying experience, the way it SHOULD be.

MELISSALP

Dec 29, 2009

My experience with this Dealership was Great. Sandy was great to work with as was their Fianace Manager Jen. Their showroom was clean and everyone that works there is very friendly. I will go back in a couple of years to purchase a New Acura. Thank You. Melissa Parrish

jita238

Dec 22, 2009

We traveled from Spokane Washington to Portland Oregon, a 6 hour drive to buy a vehicle from this dealer. We were not disappointed with how the sale experience went. The sales rep Tony Lockett did not make us feel pressured into buying something that was not a true fit for us. He was patient with us and he listened to what our concerns were instead of selling us on his own interest and benefit. Ken Williams was very professional as he also put our best interest before his owns profits. Ken took some time to educate us on what to look for in buying a vehicle that will meet your needs not just for now, but even when it is time to trade it in.I appreciate the friendliness that they both showed my wife and I which made the transaction more enjoyable instead of just strictly business.I would highly recommend this dealership to anyone not just looking to purchase a car. But purchasing a car with good, professional and friendly customer service wrapped up in it.Thank you again to Tony Lockett and Ken Williamsfrom Shon & Ericka Davis

djz57

Dec 18, 2009

Tony took great care of me and had all the paper work completed when I got there. Had all the historical receipts and service information from the current owner, and had the car completely washed and waxed when I arrived. I would highly recommend Tony, and Acura of Portland, to anyone considering purchasing a new or used vehicle. I found the car on Craigslist and contacted the dealership, I was immediately contacted by Tony, and Justin, and negotiated the sale over the phone. It was the easiest purchase I ever had, of a vehicle, and I have had many over the years.

mrmarco

Jul 30, 2009

Do not take your vehicle here for service. They are WAY high on their prices. They quoted me a ridiculously high price for the service of our RDX. Being somewhat familiar with the average costs for routine auto maintenance I called another dealer locally and one in Seattle. I was shocked to find that I was being charged for extra, unnecessary work and almost double the cost of the other dealers. Be careful where you buy and what they promise you. Free tires for life cost less than being charged double every time you service your vehicle.

swts8996

Mar 9, 2009

When I left the Acura of Portland, I felt like I had just left a slimy used car dealership. I made an appointment with a sales associate over the phone a couple days before. I get in as scheduled and she was not the person that helped me. I was told also that their "new managers" were aggressive with their prices and could meet the price I offered a couple weeks back (hence why I decided to go in). Not only did they do the "bait and switch", I was passed from manager to manager and I'm sure all knowing what my price was but none even lifted a finger to try to get me the price I was told I would get. And their so called "aggressive" pricing was nowhere near aggressive...no better than any other Acura in the area. I hope to never have to deal with them again.

krysty07

Nov 8, 2008

I went to Acura of Portland to purchase my first car, Acura TSX and ended up being an excellent buying experience. My sales man Mike O'Brien was extremely helpful and very knowledgeable when it came to any questions I had concerning the buying experience and after I have purchased the car. The entire staff at the dealership has gone over and above to ensure I'm happy and satisfied with my car purchase. I have been to the service department twice and both experiences have been very good. The wait time isn't any longer than a person would expect any where else. The dealership provides great perks for purchasing a car there, including tires for life, car washes for life and cheap rental cars. They have very helpful with any questions or concerns that you might have. I would recommend this dealership and Mike O'Brien to anyone!