Dick Scott Chrysler Dodge Jeep RAM reviews

BRENONNE

Nov 2, 2016

Bob in sales was no pressure a nice easy buying and financing experience. The service department was quick to take care of an issue noticed after purchase. I would recommend this dealership.

JAAFER10

Nov 1, 2016

Great service, very friendly. Spent time explaining the process, looked to match my price range. Will most likely return for more services. Will refer people to this dealership.

JMLZFLORENCE

Nov 1, 2016

Ten years,multiple purchases,leases and service visits,always leaving with a smile and the firm belief that i could not have gotten a better business or friendlier experience anywhere else.These people really make you feel special .Great job!

JDKALIL734

Oct 26, 2016

Employees are friendly and not pushing to make sales. Holly Marks was very knowledgable and reviewed several vehicles to make sure the vehicle I purchased had all the option I wanted.

DUCZYNSKI

Oct 20, 2016

Excellent assistance given to me and my husband from day one by Larry Welsh. Explained the purchase process and the car and the options available in terms that we could understand.

rrunch6050

Oct 20, 2016

Thanks so much to Antwone Bedford for putting me in a new lease of a 2017 Jeep Compass. He is outstanding and represents your dealership with professionalism and believes in total customer satisfaction.

MATTOLSEN86

Oct 18, 2016

Larry was there from day one on helping me get my 300s the way I wanted it. Great guy thx larry. Wonderful place to go buy a car. Very clean.

Wheaties

Oct 17, 2016

Excellent experience, will always come back! Dan Powers has earned my business, Service Dept. has taken care to be timely. Thanks for everything. Steve W.

Drive a Dodge

Oct 6, 2016

We have been buying Dodge vehicles for over 20 years. This is the second vehicle we have bought from Dick Scott in the last 2 years. Our sales person is Holly Marks and I would recommend her to anyone. She is a great sales person and fun to be around. If your looking for a new vehicle ask for Holly Marks at Dick Scott Chrysler Dodge Jeep Ram in Plymouth.

CSTALLI2

Oct 3, 2016

I had a great experience at Dick Scott Chrysler Dodge Jeep Ram. This is my second time leasing a vehicle form them. Antwone Bedford is the best sales person ever! Please go visit them if you are looking for a new vehicle!

marykay

Sep 30, 2016

Sales Professional Dan Hamblin was professional, knowledgable and respectful of my time and kept the transaction efficient. He reviewed the vehicle operations thoroughly and expertly. We have purchased other vehicles from Dick Scott in the past and will continue to do so because we have always been treated fairly.

MWONNACOTT2000

Sep 28, 2016

This is the best dealership around I drove 56 miles one way to buy my Truck and Van for my wife. The treat you like royalty and never miss a beat. Stop in and ask for Jason Scott been buying cars from here for 20 plus years and would never go anywhere else.

Satisfied customer

Sep 26, 2016

Dave and Justin made my experience quick and enjoyable. I was happy with their service and vehicle knowledge. I will be back for my next vehicle purchase.

henryford7

Sep 23, 2016

Larry Gocha was our sales professional. He definitely put the 'P' in professional! He listened to what we wanted, and wowed us with his knowledge & sense of humor! Larry made our experience at Dick Scott a very pleasurable experience, unlike at other dealerships! We recommend Dick Scott used car dealership, but most of all, we rem mend talking with Larry Gocha!

SYDNEY_MIKOVITZ

Sep 21, 2016

Antwon was awesome. He helped me find the best vehicle in such a short time period. Everyone is very friendly and helpful. I will be using this dealership from now on.

NALE

Sep 13, 2016

Great the dealer was great help with picking the best car for are family.They then made sure that the price was in are budget.

MeganS

Sep 8, 2016

Stephanie helped me narrow down the selection of vehicles that fit my criteria and scheduled an appointment for me to meet with Bob to test-drive. At no time did I feel pressured and no one ever tried to get me to buy something outside of my budget. I would happily purchase from Dick Scott Chrysler Dodge Jeep Ram in the future!

Pamela Wilhelmi-Lent

Sep 7, 2016

Our sales person, Dan Hamblin was a good listener, focused on staying in the budget I set for myself and put no pressure on me. I would highly recommend.

AhmedED

Sep 6, 2016

After visiting multiple dealerships we finally settled with Dick Scott to get my mother a car. We weere lucky enough to get David Starzyk who went above and beyond making sure everything went smooth. The gentleman was very patient despite us changing colors and such he was beyond great honestly. If you are thinking about about visiting Dick Scott then no doubt ask for David as this gentleman will truly take care of you.

BELL.GARETT

Sep 2, 2016

Michael, Eric and Justin and Dick Scott were very professional, courteous and non-pressuring. I was pleasantly surprised by ease at which I was able to lease my new vehicle. I would recommend purchasing or leasing a vehicle from the Dick Scott dealership to all my family and friends!

Sweetjen

Sep 2, 2016

I had locked literally everything in my car insurance purse keys I was at an appointment in downtown and I was within walking distance to the Jeep dealership. Butch Martain was nice enough to help me out and give me a key so I can regain access to my vehicle . Very grateful for this man today thank you Butch!

Pennyquintana

Sep 1, 2016

We walked out of Dick Scott with 3 new vehicles. Holly our sales woman is so sweet and caring,A real pleasure to work with. Eric the finance man is just awesome. We will continue to drive 2 hours just to continue working with these people. Thanks agin Eric and Holly. Best Regards Mike and Penny

Zoe

Aug 30, 2016

I went in to test drive a 200s that I saw on Cars.com. As I walked into the dealership, I was informed that someone had just purchased it, much to my disappointment. I was shown an alternative 200s which did not meet some of the specific equipment I was looking for.Overall experience was satisfactory, though I did not find what I was looking for.

robc

Aug 26, 2016

Easy to deal with and got my vehicle quickly. Met my price targets with only a little pushing. Returned calls promptly, and had no issues to date.

Sam6789

Aug 17, 2016

After working with Dan at Dick Scott, I was instantly torn between two dealerships. Dan is such a calm and generous person who is very easy to work with and quite understanding. Even though his job is to make a sale, he made sure the customer felt comfortable making their decision by giving the customer all of the needed information and being completely honest when something may have been out of the customer's reach.Although I chose to buy my car from another dealer, if my decision was based solely on the dealership instead of the car, hands down I would have signed with Dick Scott because of Dan.

Greektown21

Aug 12, 2016

Dan hamblin is an excellent salesman who thoroughly explained to us all about our new wrangler. He did everything he could to make sure we were satisfied.

Jeep1

Aug 12, 2016

Monthly payment, down payment and 24 month lease terms were discussed many times prior to delivery. However, paperwork the day of delivery showed a 36 month term and 10k miles/yr instead of 24 month and 12k/yr. When all was said and done the vehicle was $17 more per month and down payment somehow went up $50. Beware of the Bait and Switch tactics used at this dealership.

kjh531

Aug 8, 2016

I couldn't have asked for a better experience with leasing my vehicle . Dan Hamblin went above and beyond in providing awesome customer service. Eric Roundy the sales manager and Justin Baxter the finance manager were very helpful as well. I will be recommending this dealership as well as recommending Dan Hamblin to anyone I know in the market for a new vehicle!

Juli Bowerman

Aug 5, 2016

After driving around to 3 states looking for a recent model, low mileage Wrangler Unlimited, I found that Dick Scott's had 6 on their lot. I had the good fortune to deal with Mike Canu who helped me with my purchase. I had arrive late on a Saturday afternoon, recognizing that I had driven 2 hours to get there, Mike, the Manager and Amber in financing gave up their own time to complete my purchase well after hours. I felt that I received a great deal and that I was treated with respect. They even took care of me after the purchase. I would recommend Dick Scott's and Mike Canu to everyone. Thanks Dick Scotts and Mike Canu, I love my new Wrangler Unlimited.

HOLLYMARK7

Aug 3, 2016

Great friendly place, Holly Mark's was a wonderful sales person. And thanks to Eric Roundy and Jason Scott for giving me a GREAT DEAL!!!

NikeGuy

Aug 3, 2016

This is my second lease through them and I wouldn't go anywhere else. They treat you like family. They are attentive and do a great job of finding you the right car for the right price.

Jane

Jul 27, 2016

Rode my bike in for a couple test drives, Durango and Journey, and found what I was looking for in my Journey. Must have options of heated seats, luggage rack with crossbars (ski's) and a hitch for my bike rack. Rode in from the Ford and Chevy dealer the same day having done test drives there as well. While I was out and about, Antwone did some price calculations and we were ready to talk when I got back. Process was easy and quick. He answered my questions and was very friendly. From deposit to vehicle in 2 days time (offsite dealer transfer). He patiently showed me the new gadgets as my previous vehicle was 11 years old with 258,000 miles on it (in getting diagnosed, thus the bike).

Rfeen

Jul 27, 2016

Rob Merritt was our sales person and did an excellent job both explaining the products and getting us the best deal possible. My fiance and I leased a 300 and Cherokee at the same time and I would highly recommend Rob and the Dick Scott team.

KJFEENY

Jul 25, 2016

Rob Merritt was friendly, worked hard to keep the payment in my budget and explained every amenity on the cars I test drove with ease.

pomp2299

Jul 23, 2016

FIrst time customer looking for a new vehicle and not only did Dan make me feel at home and like I had been purchasing cars there all my life, but the entire star did. Very professional staff who will help you find exactly what you are looking for and make the process as quick and stress free as possible.

timeisonmysides

Jul 15, 2016

Sat at salesman's desk for two hours to purchase a vehicle that I was paying cash for! xxx. Then when I went to pick the vehicle up they said they wanted more money because I used a friends and family pin instead of an employee pin. This is of course after the sales manager approved the price and acknowledged it was friends and family pin and after the finance officer also recognized it as a friends and family pin. I will give cudos though after I said I shouldn't have to pay more than agreed they dropped the matter and I drove away with a new van!

JDIMAYA

Jul 14, 2016

I was looking for a new vehicle to lease for my daughter who is in college with low price being the bottom line, as she will be making the payments. I ended up working with Holly who ended up answering all of my questions and doing a search for the best vehicle for the lowest price. Just two short days later, my daughter was picking up her new Jeep Passport (for a great lease price) and she could not be happier. Holly was just amazing with making this typically long stressful experience into a stress free, fast and exciting experience for my daughter. I could not have been any happier with the treatment we received by Holly and the entire staff we worked with.

MATT.PERNAK

Jul 14, 2016

Sales person was real nice and a great person to work with,very understanding and was willing to help out any way he could,i would defnitly come back in the future and recomend this sales person to friends and family

natalie nunneley

Jul 11, 2016

My husband, purchased a vehicle for our business in February 2016.They did not have the exact vehicle he wanted so the vehicle had to be ordered. The same day as the purchase was made he was provided with a similar vehicle (required for us and to run our small business). The vehicle arrived two weeks later and we returned the vehicle that was loaned to us. The vehicle was delivered without the extra items requested a tow package and filing cabinet. He was told those items had not arrived yet and would be installed when received. Weeks went by and several calls were made by my husband and were NOT returned by the sales person or the service center. In the mean time 2 recalls were issued on this brand new vehicle that also needs to be corrected. In May finally, a call was returned by a manger and an appointment was made to have the items installed. Before the appointment I contacted the dealer to verify that my husband would be provided with vehicle to use while ours was being serviced. I called and spoke to Four people before being told by the service manager that the needed vehicle was not available. So I said let's cancel the appointment and reschedule on a date when needed vehicle would be available to use while ours was serviced. This took place on 5/22/16. I have not heard a thing from the dealership as of 6/2/16 to provide us with the items we have paid for and to correct the recalls on our NEW vehicle. It sure feels like now that they have our money they have no interest in providing us with any service. Our small business wouldn't be in business if we treated our customers this way.We received horrible customer service from the sales department, management, to the service department. Once they get your money they could care less about delivering any type of services they promised you to get the sale in the first place. After months (it's now July) of begging them to install these items we received no apology and no priority. It took them 4 days to complete a one day job. As a business owner we would never treat our customers this way. Go some where else if you want to get what you paid for.After waiting four days for my vehicle to be serviced to have a tow package including the tow hitch and wiring needed to be able to use your turn signals installed they only installed the hitch with no wiring. So the toe package still cant be used properly!! Still with no apology. HORRIBLE is all that can be said for this dealership, as they have many other one star ratings for a reason!

75th JK fan

Jul 11, 2016

I met Dan Hamblin 4 months prior to ordering a 75th Anniversary Wrangler. He is very knowledgeable with respect to the wrangler line. Dan was extremely helpful in answering any questions and concerns that came up prior to ordering time. After my order was placed, he kept me aware of the progress of the vehicle. Delivery was handled very professionally. I will be going back to Dick Scott, and in particular to Dan Hamblin again with future orders.

natalie nunneley

Jul 11, 2016

My husband, purchased a vehicle for our business in February 2016.They did not have the exact vehicle he wanted so the vehicle had to be ordered. The same day as the purchase was made he was provided with a similar vehicle (required for us and to run our small business). The vehicle arrived two weeks later and we returned the vehicle that was loaned to us. The vehicle was delivered without the extra items requested a tow package and filing cabinet. He was told those items had not arrived yet and would be installed when received. Weeks went by and several calls were made by my husband and were NOT returned by the sales person or the service center. In the mean time 2 recalls were issued on this brand new vehicle that also needs to be corrected. In May finally, a call was returned by a manger and an appointment was made to have the items installed. Before the appointment I contacted the dealer to verify that my husband would be provided with vehicle to use while ours was being serviced. I called and spoke to Four people before being told by the service manager that the needed vehicle was not available. So I said let's cancel the appointment and reschedule on a date when needed vehicle would be available to use while ours was serviced. This took place on 5/22/16. I have not heard a thing from the dealership as of 6/2/16 to provide us with the items we have paid for and to correct the recalls on our NEW vehicle. It sure feels like now that they have our money they have no interest in providing us with any service. Our small business wouldn't be in business if we treated our customers this way.We received horrible customer service from the sales department, management, to the service department. Once they get your money they could care less about delivering any type of services they promised you to get the sale in the first place. After months (it's now July) of begging them to install these items we received no apology and no priority. It took them 4 days to complete a one day job. As a business owner we would never treat our customers this way. Go some where else if you want to get what you paid for.After waiting four days for my vehicle to be serviced to have a tow package including the tow hitch and wiring needed to be able to use your turn signals installed they only installed the hitch with no wiring. So the toe package still cant be used properly!! Still with no apology. HORRIBLE is all that can be said for this dealership, as they have many other one star ratings for a reason!

PMLELY

Jul 11, 2016

Gave us a wonderful deal. They were able to get us out of our current lease seven months early. Stopped in for look and walked out happy with a new vehicle.

Rebecca G

Jul 11, 2016

Worked with Bob Borkowski in the Pre-Owned showroom. Bob took the time to understand where we were financially & what type of vehicle we were most interested in for our family. Bob even took the time to show us 3 other types of vehicle that may have been of interest. He never at any point pressured us, or seemed he was trying to get a sale. He provided an excellent sales experience & was patient with our toddlers.Financing was a breeze with Amber Mullins. We were provided easily understood warranty coverage explanations, as well as additional coverage options to choose from. Compared to past experiences, financing was a pleasant experience as well.For a first time used car buyer, we are pleased & happy with our transaction.

KELTICKAY

Jun 29, 2016

From the first greeting to the relaxed atmosphere everyone was so nice. A cold drink on a hot day, taking the time to explain how my vehicle works, jumping in to help your busy co-worker..what a great experence!

Mrsc

Jun 28, 2016

Terrible. We were driving from PA to trade a vehicle. Good thing we called first. Sold the vehicle out from under us. Would never dell with them again.

SARAHMARCH89

Jun 22, 2016

I leased a vehicle 2 years ago and and felt almost tricked with the options on the vehicle and the car salesman. I said I would never go back to Dick Scott until someone recently totaled my husbands vehicle and we were in desperate need for a new car. After trying a number of dealerships, I received a few trade-in offers for my vehicle so I decided to go back in. This time we went to Jack McKenna and he changed our opinion of the dealership! I was able to get an upgrade on our vehicles for both my husband and I only paying hardly anymore than just my 1 vehicle before. He was very helpful and made the process easy! I would definitely recommend him, still trying to be fully won over by the whole place.

scruce

Jun 22, 2016

Leased another truck from Dan Hamblin. Did everything he could to get me in the truck I wanted. Have been going to him for over 7 years and always pleased with the outcome.

MARKWINDECKER

Jun 14, 2016

Large inventory of the three models I was originally interested in. Very knowledgeable sales person, Rob Merritt, was very helpful to me in making the decision of which model and features would be the best fit for my needs. Overall, excellent experience from choosing the vehicle, going over the paper work and financing, to driving off of the lot with my new vehicle! I would highly recommend Mr. Merritt and Dick Scott!!

Beth72

Jun 13, 2016

I called this dealership because we were interested in buying a new Chrysler Pacifica. They had the exact model we wanted and since we live 1 1/2 hours away, I wanted to make sure it was still there which they said it was. I made the appointment the same day I called. I gave them my home and cell phone number to call for any changes in the car's status. We arrived at the dealership with three kids in tow and asked for Eric, which was the person who they told me would be helping us when we arrived there. He was not available so Jack helped us only to tell us the car had been sold that day. Why no phone call to tell us that information?! We wasted three hours and no apology. Just a shoulder shrug and a "nothing we can do about it." It was very upsetting and horrible customer service.

Jon M.

Jun 8, 2016

My family has been working with Antwone Bedford at Dick Scott, for years, and have always been extremely happy. My last experience was probably the best auto purchase experience Ive had in my 30 years of car-buying. First, I wasn't even in the market for a new car. I stopped in to get an oil change. However, I saw a nice Charger on the lot and checked in with Antwone. With absolutely no pressure [as usual], we worked numbers and I was able to come back that same evening and drive away with it [of course I was late and Antwone was nice enough to wait around for me]. All of Dick Scott's employees are great but Antoine stands above them all in my book!!!!!!

Jon M.

Jun 8, 2016

My family has been working with Antwone Bedford at Dick Scott, for years, and have always been extremely happy. My last experience was probably the best auto purchase experience Ive had in my 30 years of car-buying. First, I wasn't even in the market for a new car. I stopped in to get an oil change. However, I saw a nice Charger on the lot and checked in with Antwone. With absolutely no pressure [as usual], we worked numbers and I was able to come back that same evening and drive away with it [of course I was late and Antwone was nice enough to wait around for me]. All of Dick Scott's employees are great but Antoine stands above them all in my book!!!!!!

lesmarden2

Jun 8, 2016

This was by far the most Pleasureable car dealer experience I have had. My salesman Bob Borkowski was very knowledgeable and pleasant. He had all the paperwork ready to go, and I was in and out with my car in kess than 30 minutes. Thanks guys.

Avan13

Jun 2, 2016

Leased 2 vehicles through Dick Scott. Employees were helpful and made the experience very pleasant. I recommend Dick Scott to whomever is in the market for purchasing a vehicle.

ROSALIA.PLASCENCIA

Jun 1, 2016

Great salesman! Worked with me and my budget. Provided me with water, coffee & cookies! Everything was explained with detail! Thank you for your service! I will recommend this location to everyone.

GBADGETTJR

May 30, 2016

Made buying a new car so easy and fast. Everything was done in one day. Dan Powers was an excellent sale assiocate..Will be send all my friend to this dealership.

Mark B.

May 9, 2016

The title says enough. These guys are top notch. If you have any car, truck or Jeep need, look no further. Jason Scott, Dan Hamblin and the rest of the crew there are great to work with. No high pressure salesman and have the most knowledge in the business. This is where you get your next vehicle, period.

Kaitlyn1

May 9, 2016

I recently leased a Dodge Journey and my sales person was Dan Hamblin. Dan was very friendly and profressional and went out of his way to make sure I was completely satisfied. I have already recommended Dick Scott Buick as well as Dan Hamblin to friends and co-workers. Wonderful experience!!!!

Mark B.

May 9, 2016

The title says enough. These guys are top notch. If you have any car, truck or Jeep need, look no further. Jason Scott, Dan Hamblin and the rest of the crew there are great to work with. No high pressure salesman and have the most knowledge in the business. This is where you get your next vehicle, period.

Brittany J.

May 6, 2016

I was referred to Dick Scott by a friend of mine. I was in the market of purchasing a new vehicle, and was told to go see a salesman named Antwone Bedford. Antwone was absolutely great! I was looking to trade in my previous car to get something brand new! Initially, I was feeling a little pessimistic and didn't really know what I wanted. Antwone was VERY patient with me, as I asked him lots of questions the entire time. He seemed to be very honest and knowledgeable, and had a very charismatic personality. Antwone told me the pros and cons of every scenario I threw out to him, and what he felt would be some of the best options as to what I was looking for. He took into consideration the type of cars I liked the most, the price range I was looking for, etc. Long story short, I left out with a brand new 2016 Jeep that I absolutely love! The whole process went by very quickly, without me feeling pressured or overwhelmed at all. Everyone who I came into contact with was very friendly and helpful! I would recommend this dealership to anyone!

Butter99

May 4, 2016

From the time I walked in to the time I drive away with my new aero the entire staff was professional and courteous. I would highly recommend Dick Scott Chrysler to all my family and friends. One of the best experiences ever purchasing.

Jill,Jack54

May 1, 2016

Dan Powers was great with showing us what we wanted to look at! Also when we took delivery he gave us all the info we needed about the Pacifica to have a great driving experience!

Dave

Apr 27, 2016

Came in on Thursday looking for a good lease deal on a new van. Ricky Perez was able to show me a couple of vans and we started the paper work. Came back on Friday to finish the paper work with my wife and we left with a new Town & Country with a lot of options. My kids love the built in DVD player and headphones.

DJEZIGGY

Apr 27, 2016

Came in on Thursday looking for a good lease deal on a new van. Ricky Perez was able to show me a couple of vans and we started the paper work. Came back on Friday to finish the paper work with my wife and we left with a new Town & Country with a lot of options. My kids love the built in DVD player and headphones.

DANITA.STEWARTPARKER

Apr 22, 2016

Eric waiting me and my husband and it was just amazing. He is truly a man of God and the Lord is my life so Eric was a blessing to me. Dan was wonderful to!!! I love them both. Danita

MKGERMAN1

Apr 22, 2016

I walked in on a Monday to just 'look' at the new Wranglers. The one I liked was not in their inventory, but Chris Thomas did all the legwork to get me a test drive in a similar vehicle, then searched the system for the color and model that I was interested in. By Thursday afternoon, the vehicle was in their lot, shiny and all cleaned up, and the paperwork was ready for me to sign! Voila. He walked me through the vehicles' features and I was good to go. Thanks!!

Randy

Apr 22, 2016

Overall serviceI I recently posted a review not knowing it was not going to dodge it would infect go to Dick Scott which is not fair because my problem is not with Dick Scott it is in fact with Dodge the overall service at Dick Scott was great only problem I have is with Dodge for not inspecting their vehicles before shipping them out especially when they're being custom-built to customer specs after taking two months to receive my 2016 scat pack the paint on The vehicle bumper was blotched not a direct problem for the dealership I understand but Dodge should probably do a better inspection on there vehicles before shipping to prevent problems for the dealer

MVIA1993

Apr 20, 2016

Went there to return a lease and get a new vehicle. Even though we did not originally lease through Dick Scott, they happily handled the return and even had their body shop look at the bumper damage to our turn-in vehicle see if they could repair it for a lower price than we were quoted. We gave Chris our price range and he was able to get us the Town & Country we wanted in the color we wanted for the lease price we could afford.

RBT.SHERWOOD

Apr 20, 2016

My Sales Rep was Kevin Hiller. He is new to the Business but he did a great job. I walked in "just looking" for a future lease turn in replacement and Drove Out with a brand new Ram 1500 Outdoorsman!

greche

Apr 19, 2016

I bought a Jeep Patriot from this dealership and I couldn't have asked for a better Salesman. Jack McKenna was very knowledgeable and incredibly helpful. He made buying my car in a pinch, an extremely smooth and easy process. He continues to be helpful whenever I need him- like when I locked my keys in the car and didn't have the roadside assistance number- he single handedly took care of the whole situation. If I get another car from Dick Scott in Plymouth- I would definitely want to work with Jack again.

Larry White

Apr 15, 2016

I was very happy with every thing that took place when I brought my new car at Dick Scott.

CZANNIS

Apr 13, 2016

I walked in to check out what they had to offer in the line of sportier cars. Checked out the Charger and test drove it. Left the store to check other dealers and to test drive a Camaro. Almost bought the Camaro but wasn't convinced that it was the car for me. Came back to Dick Scott a week later to test drive the Challenger and fell in love with it. It had everything I was looking for. Left home with the car within a few hours. It would have been quicker but I had to make up my mind that this was the car I wanted. My salesman, Chris Thomas made the process very quick and painless. He got me in the car I wanted and did it with quickly. In the past, I have spent the whole day at other dealerships, and still didn't "qualify" for the car I wanted (seems like they were trying to get me into the car they wanted to sell me). Not here. I highly recommend this dealer to everyone. Thanks Chris Thomas!

Michelle Harris

Apr 12, 2016

I think Dan Hamlin and the entire staff was exceptional. Open on Saturday was a great help to me. I didn't feel rushed and they hurried to make sure I was waiting long.

rjanda2013

Apr 12, 2016

I typically lease two separate vehicles every 24 months. Chris Thomas is the Sales Professional who assists me. He is friendly, courteous, and knowledgeable. He never fails to deliver on exactly what he promises! Chris and his team at Dick Scott Chrysler Dodge Jeep & Ram have truly earned my loyalty and gratitude. Give them a call and ask for Chris Thomas. I guarantee you'll never feel the need to shop at another dealership again!

b.patterson9021

Apr 9, 2016

Dan was very helpful and patient while I was unsure which vehicle I wanted to lease. Dan returned my calls in a timely manner, and found me a Dodge Journey. I highly recommend him!

rbatt2

Apr 6, 2016

Recently leased a Ram 1500 Rebel which was the 5th vehicle I have gotten from Dick Scott Chrysler Dodge Jeep Ram. Jason is visible, accessible and engaged, Larry is helpful and responsive and went out of his way to locate a vehicle with the equipment I wanted even though it wasn't quick or easy and even though they already had similar vehicles in stock. Both went out of their way to make sure I was happy and I greatly appreciated their service and attention which I know from past experience continues even after the sale. Justin handled the paperwork quickly and efficiently at the conclusion. Why go anywhere else?!

Robert T

Apr 6, 2016

One of the smoothest lease deals/transactions so far. Mr. Ricky Perez was my sales man. Very professional and customer oriented. Thank you Ricky. Robert T.

MICHIGAN_TETOVO

Apr 6, 2016

One of the smoothest lease deals/transactions so far. Mr. Ricky Perez was my sales man. Very professional and customer oriented. Thank you Ricky.Robert Todorovski

rbatt2

Apr 6, 2016

Recently leased a Ram 1500 Rebel which was the 5th vehicle I have gotten from Dick Scott Chrysler Dodge Jeep Ram. Jason is visible, accessible and engaged, Larry is helpful and responsive and went out of his way to locate a vehicle with the equipment I wanted even though it wasn't quick or easy and even though they already had similar vehicles in stock. Both went out of their way to make sure I was happy and I greatly appreciated their service and attention which I know from past experience continues even after the sale. Justin handled the paperwork quickly and efficiently at the conclusion. Why go anywhere else?!

Trucker4x4

Apr 6, 2016

Awesome experience, great dealership! I told Larry Welsh what I wanted in a new truck & the price I was willing to pay. He found exactly what I asked for and didn't try to sell me something with a ton of options I didn't want. ( I've already been to a Ford and Chevy dealer and while both said they could probably come close to what I wanted, both came back with over priced trucks and proceeded to tell me the good deal I was getting and how much they were saving me off the sticker price. Bottom line, final price was still 2-4 thousand more than I was willing to spend. ) Kudos to Larry, very professional, experienced salesman! Everyone else was great, from the finance people to the prep people ( I asked for rustproofing which was done and ready for me to pick up the next day)

Rhonda Johnson

Apr 2, 2016

When I received the advertisement in the mail from this dealership that that would trade my keys for a new vehicle, I was doubtful but I made an appointment and took my trade in to Dick Scott. David Starzyk was called to help me and in a matter of minutes I was test driving the first of a few vehicles while they appriased my car. By the time I decided in what I wanted to lease my appraisal was done, my lease was approved and I rolled off the lot with a new vehicle and no money down. It was a pleasant experience and I even met Mr. Scott himself. I'll defiantly be getting my next Chrysler product from Dick Scott.

REJF74

Apr 1, 2016

When I received the advertisement in the mail from this dealership that that would trade my keys for a new vehicle, I was doubtful but I made an appointment and took my trade in to Dick Scott. David Starzyk was called to help me and in a matter of minutes I was test driving the first of a few vehicles while they appriased my car. By the time I decided in what I wanted to lease my appraisal was done, my lease was approved and I rolled off the lot with a new vehicle and no money down. It was a pleasant experience and I even met Mr. Scott himself. I'll defiantly be getting my next Chrysler product from Dick Scott.

SWOLAK1

Apr 1, 2016

To the Dick Scott Team,We have purchase several vehicles from Dick Scott and have always had a very good experience. We recommend Dick Scott to everyone we know who is in the market for a vehicle. From the first call we made to the dealership to driving our new vehicle home every detail of service was exceptional. Thank you Dick Scott !!!SincerlySteven Wolak

CantonMan

Mar 30, 2016

Recently leased by fifth or sixth vehicle from Dick Scott in Plymouth. They make coming back easy with the great deals, no hassle approach. They treat you fairly and stick to their word without being pushy salespeople. Jack and Eric are great. Would not recommend any other dealer.

Love My Ram

Mar 29, 2016

I followed the vehicle on the internet as I waited for my vehicle to sell. Lakya Cook (Internet Sales Manager) answered my questions and kept me informed via e-mail until I finally purchased the vehicle from Bob Borkowski. He was great to work with and not pushy. I would recommend this dealership.

GARRYHOBBINS

Mar 24, 2016

Dave was fantastic. He was honest and very knowledgeable. I expected walking in that I would only be there for a few minutes and I ended up walking out with a new car. I told Dave the price was a huge factor in my purchase and he found a deal for me below my budget. I couldn't have asked for a better purchasing experience.

Mark Rugiero

Mar 23, 2016

The sales associate Chris Thomas and proprietor Jason Scott were so wonderful. I highly recommend visiting them if your in the market for a new Jeep, Doge, or Chrysler vehicle. The team there was very helpful and located the make, model, color, and options I wanted in a day. Also in the end, the most important thing, the dealership got me into the vehicle at the budget I set.

Tim K.

Mar 23, 2016

Rob Merritt worked very hard to get the vehicle that we were looking for and within our budget. My wife loves the car. We have been coming to Dick Scott for several years and many vehicles. We look forward working with Rob again when my Journey lease is up in a year.

debbiestambersky

Mar 23, 2016

Very satisfied with my purchase, and Dan Hamblin was very professional. I would refer others to Dan. Also I was glad to see Mike Torres, Mike was great in making sure my lift kit was taking care of and the Mechanics did a fantastic job installing my lift kit.

MARKSLOU

Mar 23, 2016

The sales associate Chris Thomas and proprietor Jason Scott were so wonderful. I highly recommend visiting them if your in the market for a new Jeep, Doge, or Chrysler vehicle. The team there was very helpful and located the make, model, color, and options I wanted in a day. Also in the end, the most important thing, the dealership got me into the vehicle at the budget I set.

Tim K.

Mar 23, 2016

Rob Merritt worked very hard to get the vehicle that we were looking for and within our budget.My wife loves the car. We have been coming to Dick Scott for several years and many vehicles.We look forward working with Rob again when my Journey lease is up in a year.

DCLANCY828

Mar 19, 2016

Always a pleasant experience. Jacin Lohman is great to work with. Customer Service Dept. is timely and friendly. Been getting my families vehicles from Dick Scott for over 15 years.

MAX2AK

Mar 19, 2016

I just wanted to thank Rob Merritt my salesperson. From the minute I walked in the door to final paperwork. It was so easy and fast. He worked around my crazy schedule. He even meet me to delivered my car to me on his day off. He is outstanding and he goes over and above customer service. Thank you Rob.

TMMARINO

Mar 15, 2016

Antwone is by far the best salesman I have worked with in a car buying sense, he is truthful and easy to deal with. I told him what I was looking for and what price i needed and he delivered, multiple times in that last few years for me. will not buy a car from anyone else.

Jordan B

Mar 14, 2016

From start to finish my experience was perfect. I first researched my car online to get an idea and then went to Dick Scott where they found the right match for me. Actually ordered it for me and it arrived in just a few weeks. All of my questions were answered right away. I received phone calls and emails (nothing obnoxious) to keep me updated on the car status and current deals to make sure I was happy 100% of the time. My salesperson Jack McKenna has a passion for what he does and also puts the customer first. I sent two friends to inquire with him about purchasing a car right after I got mine. Paperwork took only minutes and the deal I got was better than expected for a brand new car. I am very pleased and plan on returning after my lease is up. Make sure to ask for Jack!

ramgirl

Mar 5, 2016

From initial phone contact with David Starzyk to final paperwork completion with Justin Baxter the experience was the best ever. This team had everything ready to go, didn't waste any of our time and delivered a pristine new RAM exactly as promised. In less than a half-hour of my time, I went from skeptic to believer, and was a new 2016 RAM owner!

Chrysler

Feb 20, 2016

Dealer was very poor at disclosing all costs of a sale when they wanted to make a deal. They blame the customer for not knowing all details and are not willing to admit their own shortcomings. The dealer should pride themselves on customer service.Won't be doing business here any longer and Chrysler just lost a customer. Should not even get 1 star.

Diane

Feb 6, 2016

Had to have 3 visits in a month to repair 2009 Jeep Heater each time involved me obtaining a rental for 2 to 3 days when they paid for 1 rental ( which was like pulling teeth to get ), it was ready in 24 hrs still the heater did not work. Was told I was responsible and charged for radiator flush approx $125.00 the last flush I was charged $180.00. Every communication with the service rep Harley was disappointing, even when he would see you walking up to the desk he stayed on his PHONE searching or texting I don't know which, never answered his phone always had to leave a message, very hard to do when your on 12 night shifts. Jeep not washed,They can't get rid of you fast enough. Just poor customer service!! Went to use my windshield washer fluid sure enough broken I could not stomach going back there, got it repaired ended up they didn't replace a seal and left 2 screws out securing it. $ 120.00 out of pocket again.

dreclark79

Feb 5, 2016

We came in to Dick Scott to look at a new Town&Country and were offered a remarkable deal on a new lease. Alexa Wade helped us with the lease and was a pleasure to work with. She made the experience very easy and comfortable. I would highly recommend seeing Alexa Wade for your next new Chrysler, Dodge or Jeep at Dick Scott.

matt44

Feb 4, 2016

I returned to Dick Scott to purchase my 4th vehicle from them. Holly was very helpful and knowledgeable. Jason Scott worked with me on the pricing and I was able to drive a way with an new Ram and a great deal. I would highly recommend Dick Scott to anyone in the market for a vehicle.

plymouth

Jan 30, 2016

I went into the dealership and was approached by Marcus Lloyd and he was extremely helpful and informative throughout the whole process. I took time to explain everything and make the transaction smooth and comfortable. I would definitely recommend Marcus Lloyd and the Dick Scott dealership to a family member and friends and that sais a lot.

Kayleigh10

Jan 28, 2016

This was my 5th vehicle I've purchased and This was my first time purchasing from somewhere else and I'm so happy I ventured elsewhere. I am upset I hadn't been to Dick Scott prior to this last time because I've been missing out on such great service and dedication to making sure I'm 100% satisfied! From the minute you walk in the doors everyone was on their feet it felt like one big team there everyone looked out for one and other! I told Dan the sales guy I dealt with what I needed and my price range and he worked and came back with great news! I was so impressed with how quick everything went, everyone made me feel like I was the only one there with how quick everything got done. I was in and out with my new car in less than an hour! Dan also gave me a complete run down of my car showing me all the cool features my new Journey had to offer! I can't wait to go back and purchase another vehicle from them!

rthompson1

Jan 22, 2016

Went in to price, NOT PURCHASE a Town and Country. Marcus made us feel like family from the moment we walked in the door. In the past when purchasing/leasing vehicles I have always felt like I was getting half truths and being SOLD. With Marcus, immediately I felt he had our best interest in mind. He had even had a tablet at the ready full of cartoons to keep our two year old entertained!!! He worked with us and made us comfortable to the point we felt ready to purchase on the spot.We talked about family and kids. He was GENUINE. As a person in sales professionally that is a CHARACTERISTIC lost in the world of sales. As they say "you BUY from people you like." I could not have met a guy that is more likable. I am a very LOYAL person. After that experience my loyalty is with Marcus and Dick Scott.

Rthompson1

Jan 20, 2016

Went in to price, NOT PURCHASE a Town and Country. Marcus made us feel like family from the moment we walked in the door. In the past when purchasing/leasing vehicles I have always felt like I was getting half truths and being SOLD. With Marcus, immediately I felt he had our best interest in mind. He had even had a tablet at the ready full of cartoons to keep our two year old entertained!!! He worked with us and made us comfortable to the point we felt ready to purchase on the spot. We talked about family and kids. He was GENUINE. As a person in sales professionally that is a CHARACTERISTIC lost in the world of sales. As they say "you BUY from people you like." I could not have met a guy that is more likable. I am a very LOYAL person. After that experience my loyalty is with Marcus and Dick Scott.

DELPHINELA

Jan 8, 2016

Eric and Rob were awesome, I will tell everyone of the outstanding service! My sister Delphine Abraham was going on and on about her service and she recommended me. Our parents also came an leased a vehicle. It's safe to say that the entire Abraham family will purchase ALL of our vehicles from Dick Scott.Joe

Mike K.

Jan 4, 2016

Dick Scott did a great job helping me get the new car I wanted. Jason Scott and Dan Powers were easy to work with and got me in and out quickly. I had extras put on the car and it was ready and waiting for me at the planned time. Next time I'm in the market for a new car will definitely be calling them back.

Woz

Dec 29, 2015

Ricky Perez was great. I told him what I was looking for and the price I wanted to pay. He came through with flying colors. No surprises or hidden charges, just honest to goodness professional service. I will be back!

SHELTON0

Dec 28, 2015

Great experience from start to finish. We leased two new vehicles with Rob, he was very friendly and knowledgeable about the project line. He bared with us while we changed our minds on vehicles a few times and did a dealer trade to get us just the vehicle we wanted.

LAUREN83

Dec 24, 2015

We previously leased from another dealer and had problem after problem, so we chose to work with Dick Scott and it was a great choice to do so. From start to finish they were so very helpful and had my best interest in mind. We were turning in our first lease (ever) and I wasn't sure of my options for going further. I worked with Jacin, whom was very knowledgable on all my choices and let me decide which option I wanted to go with. He guided me through every step with ease and got me into my new truck same day. He was super kind and made the process a breeze! Also the finance officer (I believe it was Dan) was extremely helpful in making sure I understood any and all options for warranties and add ons for my vehicle. I feel like I blinked and was done he made is so easy :) Thank you both so very much!!!

Independent Lawn Service

Dec 23, 2015

Dan Hamblin knocked it out of the park for us once again. We buy personal and business vehicles from Dan. He operates with the upmost integrity and I do not shop anywhere else! He does exactly what he says he's going to do. He takes his time explaining the entire process. I call Dan with the vehicle we are looking for and then he returns my call with a delivery date and time. I don't have to worry about the details because I know he is always working with my best interest in mind!! Great job Dan!!

camcelro

Dec 22, 2015

Marcus made what can be a stressful process very seamless and stress free. I'd highly recommend him as your Sales Rep, I know I'll be back to see him!!!!

311L

Dec 18, 2015

It was a pleasure working with Marcus. Right away he made us feel at ease, didnt over promise anything and I felt as though he genuinely wanted to make sure we were taken care of. I would definitely work with Marcus again and I highly recommend him to anyone looking for a great experience.

cilgibbs

Dec 16, 2015

I didnt have the best credit. Salesman asked what kind of car i wanted and how much i wanted to pay. He told me i would be driving soon, and now im driving my 200!

JERCOCCIA

Dec 16, 2015

I should've got a second opinion on my trade in and the car I bought, next time I will, just to make sure I was getting the best deal.

TSWROBLEWSKI

Dec 12, 2015

Best dealership new car purchase.Holly Marks was very helpful. Made the purchase easy. She was very patient and knowledgeable. She has a great sense of humor.

skramer0

Dec 10, 2015

Repair #1 - We brought the car in for an oil change, and the next day a cosmetic part fell off the bottom of the car. We brought it back in and were told that DS would cover the labor, but that we were responsible to pay for the $180 part. Recall - We received letters about a recall, so we called to schedule the service. However, DS told us 3 times that they could not perform the recall service because they didn't have the parts. Who is supposed to order these parts? We called other dealers and they said of course they had the part and to come on it. We called DS a 4th time, and were finally scheduled to service the recall item.Repair #2 - When our car was in for the recall, we told the service area that the car makes a thump noise when shifting from 1st to 2nd gear. They said they would look at it. When we picked up the car, they told us all was fine. Driving home, the shifting from 1st to 2nd was even worse. Apparently no test drive was done.

charlie868

Dec 9, 2015

It was time for me to turn in my lease vehicle and Ricky Perez found me a new truck.No problem, no hassle. I had my truck that day and was on my way.

Ertman

Dec 9, 2015

I needed winter tires and as usual, Rob Goodlow was extremely helpful in making sure I not only got what I needed but I got the best price too. Rob gave me the information I needed to make sure I got what was best for me and my needs.While I waited, I also spoke with Jacin (I believe this is his name - has a beard & wears a fedora) in the showroom. Although I bought my car used from another location, Jason has great knowledge about my car and has helped me understand more what it offers.WITHOUT QUESTION, the friendliness and helpfulness of these two guys makes me want to buy my next car from Dick Scott - something I would not say about the 4 dealerships I've dealt with in the past.

GLENN2AND

Dec 9, 2015

After receiving a scheduled oil change, the oil change warning alarm comes on every time the car is started. Also, the car was not washed after service.

GREG9

Dec 9, 2015

Rob was professional and informative in educating on the cost-effective and convenient option of selecting the synthetic oil service program. He was professional and the service was performed quickly. I would highly recommend Rob in particular.

NALEZYTY

Dec 9, 2015

Harley was extremely helpful!!! He kept us informed with the repair.We would recommend Harley to are family and friends. I trust Harley when he tells is what we need to repair.

RADACHY53

Dec 9, 2015

Vehicle was returned to me with 20 psi per tire, I find this unacceptable. Brand new vehicle with 4000 miles on it. Light on and bell ringing low tire as I left, I returned and service filled them all. It was in for oil change and rear bearings, maybe they lowered the pressure to see if it was the tires making the bearing noise. I found it odd that they were all at 20psi. But I had never checked psi before, but the idiot light and bell never went off before.

roadrunner6965

Dec 8, 2015

This is a great dealershipI would recommend them to anyone I haven't had better service in my lifeI love this dealership They were able to get me a vehicle

metsfan

Dec 5, 2015

This is my third purchase with Dick Scott. My first car was purchased, and the second and third were leased. My overall experiences with the dealership have been excellent and that is the reason I have returned each time. Jacin Lohman was my salesman. He was very friendly, informative and answered all my questions. (which were many). He set up my Sirius radio with my favorite stations, connected my iphone in order to make it hands free as well as explained many other features of my Jeep Cherokee. I have called him several times after my purchases and he was very helpful in answering all my questions. I highly recommend Dick Scott and Jacin Lohman and would definitely use them again.

christineueno

Dec 2, 2015

Purchased a used Jeep Cherokee. Received an excellent deal. Was able to finalize everything the same day. Overall very pleased with the sales person, financing and the service received.

DAVEWD

Dec 2, 2015

second time this happened schedualed an oil change took truck there on time they found 3 recalls on truck plus the lock modual i told them that was in need of repair did the 3 recalls found the door lock needed a part to late in the day to get part till next day... No problem I said keep it over night just have it by 11:00 AM as I need it then. Was told no problem part to arrive first thing in AM will call me by nine or ten at the latest.I called at 11:30 AM no body new anything about the status of the truck called back five time same run around. how ever one person told me he saw it in the lub area before ten AM so it should be done but call ms service person to check. each time I called I continually got service persons voice mail as phone rang for several times after calling constantlly from 1:00 am till 2: 30 with no answer i told my wife to just take up there I will get someone else to change the oil. When I got there know one knew anything finnaly my service person came by and told me the people who are waiting for an oil change are serviced first. I told him no problem, just get my truck someone else can change the oil. He said just wait ten minutes it should be done. then I had to wait 10 more minutes for the paper work to come at the pay window. some fellow who saw me waiting said he new the truck and he was sure it was done he would go get the paper work he did i thanked him and paid for the oil change . this time was way bettor than the last time that took 3 days and they never even washed the truck! this time it was still driping very cleen.

Hellcat

Dec 2, 2015

This is the first time that I have ever purchased a vehicle from Dick Scott Dealership. I had one concern regarding the Odometer Statement Form which indicated the actual mileage on my vehicle was 68 but in reality my purchased had 240 miles on the odometer. This matter has not been resolved by the Dick Scott Dealership. Because of Dick Scott Dealership has not address this discrepancy, I will not purchase another vehicle from this dealership. However, I am completely satisfied with my 2016 Chrysler 300S>

JIMFEDRIGO

Dec 2, 2015

I have given an excellent rating because of the level of service I received. They were very prompt and courteous upon my arrival. They went over my vehicles concerns and needs. The price was very competive and the services were done in a timely manner. Overall great experience.

Nay17

Nov 17, 2015

I brought our jeep in for a part recall and oil change. When I first checked in I thought it was going to be great service because the associate was very pleasant and helpful. I asked him if they would also put some air in a particular tire and he said it would be taken care of. He also advised me that he would call me when it was ready. Over five hours later I called for an update and got his voicemail. He returned my call an hour later and informed me it would be ready in 30-45 minutes. He told me not to come pick it up until he called again. Three hours and several attempts to contact service later, we finally had to speak with someone in a separate service center not even located on the property to get answers. They were unable to reach anyone in service either and had to call us back. They finally informed us that the jeep had been ready for hours and we were not informed due to a miscommunication. We were able to make it fifteen minutes before they closed to pick it up but then had to stand around because it wasn't even ready. The service agent assigned to us didn't even talk to us about what was done or even greet us. He had someone else take us straight to the cashier so he did not have to talk to us. When I finally got the vehicle back they had not pumped up the tire. They also had bolted their own advertisement frame to our license plate without asking, which I will now have to remove.

harry

Oct 30, 2015

They gave me quote price for transmission flush $ 300 but they charged $500..they have to give correct qoute price before service ..Anyway never had issue with service.

Nothappy

Oct 28, 2015

After having my Durango serviced at Dick Scott Dodge in Plymouth for the fourth time for the same problem, they forgot to tighten the lug nuts.

TMW

Oct 27, 2015

Worked with both Jacin Lohman and Jason Scott and got a great deal on a lease for a 2015 Ram 1500 4x4 with the Big Horn package. Love the new truck

Zizette

Oct 25, 2015

I went to the dealership on Saturday and lucky for me, I was met by one of the best sales people I have worked with in years, Jasin Lohman.

DAS & NVS

Oct 5, 2015

Just purchased a new 2015 Dodge Charger. Staff was professional and excellent overall experience. Recommend to anyone looking or a new / used vehicle.Thank you: Eric & Jack.Don & Natalie.

Jack & Kathy

Oct 5, 2015

We went to Dick Scott to work with Dan Hamblin as he was the sales personal we purchased our first Grand Cherokee in 2011. Dan was very aware of our time, never had us wait and met our needs. He searched for several days for a exterior and interior color we requested. We traded our 2011 for a 2015 and worked out a fair deal. The transaction paperwork was prepared and the vehicle exchanged was flawless.My wife and I were very pleased working with Dan who made the process painless.

Michelle Boesch

Oct 2, 2015

Very happy with my experience. Jason Scott worked a miracle with my lease arrangement, and Ricky was very attentive, knowledgable, and very easy to work with. My total time from the time I arrived until I left with my new car was 3 1/2 hours- the shortest time I have ever spent leasig a car. Perfect!

Ralph Lorenz

Oct 1, 2015

The team at Dick Scott Chrysler is top notch. Their desire to make the buying experience as painless as possible is one of the primary reasons I've purchased/leased a few dozen vehicles here. Furthermore, everybody goes above and beyond in satisfying my particular requests, even the unreasonable ones at times! In fact Dick Scott did sign and drive leases before the rest of the country caught on. I highly recommend Dick Scott Chrysler.

Amanda Cholak

Sep 30, 2015

Had an excellent experience. Steve was great to work with. He was the most efficient sales professional I've worked with. Returned calls, answered questions promptly, worked quickly to get everything in place the day of purchase. He allowed sufficient time to explain everything inside and out of my new car to me. Very satisfied. Thank you Steve.

Darnell Kaigler

Sep 29, 2015

Very good. Made a purchase 3 months ago and came back to make another purchase last week because of the good experience I had w/ Marcus with the original purchase.

Paul Rieckhoff

Sep 25, 2015

Dan Powers did an outstanding job finding the right Grand Cherokee for us.

andrea

Sep 25, 2015

I have had several vehicles from Dick Scott, but I have to say this by far was the easiest and best experience. I was contacted to upgrade my vehicle as I had been many times. I was told that I could get a new vehicle with a lower payment. I had been down that road before and was unable to upgrade. I went to the dealership thinking that I would listen to the sales pitch and leave disappointed. I was pleasantly surprised when my sales representative, Casey Rose told me I would be able to trade my 2010 Journey (basic model) in for a 2015 Journey R/T (with many upgrades) and that my payment would be $50 less than my current payment. How often does your car payment go down? I am saving money and enjoying my new vehicle. Thanks Casey!

HARRY E DAUB III

Sep 22, 2015

My time spent at Dick Scott we a good one the sales staff are knowledgeable and eager to help.They explain everything in depth and iver all itcwas a pleasure working with Larry and the other staff

Natalie Tripp

Sep 21, 2015

Great experience from Larry. He was helpful in finding the car I wanted within my price range.

Stacey Sobka

Sep 17, 2015

This was my second lease experience with Dan Hamblin - and I'm very pleased with the service we received both times. Dan is a very patient and understanding person - and very knowledgeable about the different programs available for customers. He was able to work with all my requests - and get me into a new lease without any hiccups.

Jennifer Paciocco

Sep 16, 2015

Ricky was great, we will return for our son's new car with Ricky.

Matthew heddell

Sep 15, 2015

Sales rep was awesome besides screwing up one time but he fixed the problem and we were satisfied

Crtistine resendez

Sep 14, 2015

Was referred by hockey friends and hit a really good deal on my first car hero grand Cherokee

Matt Wierzbowski

Sep 11, 2015

Very relaxed and pressure free. Rob did a great job giving us realistic options for what we were looking for and checked into everything we asked for. He was one of the most accommodating sales consultants I have worked with.

Chad O'Neil

Sep 10, 2015

Came in and spoke to Amber, and after a test drive I purchased the truck.

Elizabeth Kerber

Sep 4, 2015

Everyone was very nice, helpful, and easy to talk to. Jacin answered all my question and made me feel very comfortable. I would recommend this dealership and it sales people to everyone.

Bob Allan

Sep 3, 2015

I really liked Dan. Dan combines an easygoing demeanor while doing what he needs to close the sale. As a retired peddler myself, I appreciate that ability.

Tonja Rumph

Sep 1, 2015

Exceptional!! My intention was to stop by the dealer and look at cars because my 06 Chrysler 300C was coming up on its 10th year however, before I knew it I was making a purchase.

Tom Nizich

Aug 31, 2015

Told Holly what I wanted and she WORKED OUT a deal that was great for me.

Joshua Dorow

Aug 28, 2015

Good. Not too pushy, but made options known and available.

Lori Dubach

Aug 27, 2015

Dan did a great job. He showed me everything about the jeep and how to work everything. He is a great salesperson.

Cheryl Clancy

Aug 26, 2015

Jacin has been an exceptional salesman, this is our 4th vehicle we have obtained from Dick Scott and we are really happy with the choices that Jacin provides. The service is excellent and always a fair deal.

jph1101

Aug 26, 2015

BUYER BEWAREI had contacted Dick Scotts used car division a couple of weeks ago in reference to a 2013 Charger R/T that had been on their website for almost three months. I was advised there is NO flexibility in the listed price. I contacted them again and spoke to Matt Gilbo who advised he could reduce the price but $100. He further stated there is a $234 documentation fee, $15 temporary plate fee and they would also collect 6% for the New York sales tax. I advised him that before I drive out to check the car out I would like him to carefully check the car out and let me know of any imperfections (dents, dings, scratched or ware). He stated he would check the car and call back. A couple of hours went by with no call so I reached out to him and he said the car had a couple of stone chips on the bumper and is otherwise in perfect condition. I advised Mr. Gilbo I would be there on Monday 8-24-15 at 9:15 AM. Mr. Gilbo stated he would have the car detailed and left inside for my wife and me to check out. The reason we were willing to travel for the car was we are replacing a loaded 2007 Charger R/T Road & Track and the vehicle at Dick Scott was the closest match we could find within 800 miles. On Sunday my wife and I made the 11 hour drive to Dick Scott and spent the night in order to make our 9:15 appointment. When we arrived at Dick Scott we were surprised to learn that Mr. Gilbo was not there. Another salesperson asked if she could help and we advised her of the appointment with Mr. Golbow and the distance we traveled and she said Thats Matt I dont know what to say as she rolled her eyes. She offered to show use the vehicle which was still outside and never detailed. Walking up to the car I could see and obvious scratch on the right front fender. Upon closer inspection the right fender was about a higher than the hood. The interior of the car was dirty and when we started the car there was an engine tick. We were told not to worry about the tick, it was just the Hemi tick and they all have that. Disgusted, we still took it for a test drive, after all we did drive 11 hours to see it. Right away I noticed a wheel hop from the right front tire. When we returned we were greeted by Mr. Gilbo who never apologized or offered an excuse for being 45 minutes late. When we asked Mr. Gilbo about the issues with the car and why he did not disclose same prior to our 11 hour trip he replied the car is perfect, it was checked out by the dealership. Needless to say we left and journeyed home.BEWARE OF THIS DEALERSHIP AND THE SHADEY SALESPOEPLE. SAVE YOURSELF TIME AND FIND ANOTHER DEALERSHIP.

Jamie Grabowski

Aug 25, 2015

This was the easiest purchase of a vehicle I have ever made, from walking in to picking up my vehicle. The service was outstanding and Joe Rossi handled the sale professionally and quick. Jason Scott checked in to make sure everything was being handled right and I was on my way with my new truck in less than 3 hours total time. They even removed all the aftermarket items from my old truck and had everything bagged up and accounted for when I picked the items up. Quality customer service from beginning to end.

Mark Anderson

Aug 24, 2015

The experience was pleasant enough. The leasing process moved very smoothly and I walked away very appreciative of the experience.

Byron

Aug 24, 2015

I am picking up my second Ram vehicle today. I purchased a 2014 Ram C/V and am now trading up to a 2015 Promaster 1500 because I need more room for my business.I am a Locksmith, and my van is my totally equipped workshop.Thanks to all of the Great folks at Dick Scott Dodge my business will continue to grow.

Lindsay VanCamp

Aug 21, 2015

Great experience. Ended up leasing the Journey even though it wasn't our first choice. So glad we did though!

Emily Zelmanski

Aug 20, 2015

I had been having issues with my jeep compass for awhile and then on mothers day it wouldn't start. That was it for me. I no longer felt good or safe driving it, let alone letting my kids ride in it. I took it in to service. After dropping it off I went in and was speaking with Dave. He said lets see what we can do for you... They did so much more than I thought they were going to. They took from my jeep and put me into a new Journey and kept everything the same! I cant even begin to say how thankful I am! I love my journey so much and it has given myself and my kids a better safer ride. Thank you for going above and beyond for me!

Michael Pohlman

Aug 19, 2015

I am now the proud lessee of a 2015 Chrysler 300S to go with my 2014 Dodge Ram 4X4. The process was seamless, time to complete the paperwork was negligible, and I GOT EXACTLY WHAT I WANTED!!!

Melissa Watsonq

Aug 18, 2015

Mike Leib is a new sales person. He was very nice, but still learning about the cars. With the help of Eric the sales manager, everything went smoothly. I love my van.

Stephanie Wiggins

Aug 17, 2015

Steve was awesome with the vehicle order and purchase. He kept us well up to date with timing and delivery information. Thanks so much!!

MeganTecora

Aug 17, 2015

Dam Hamblin was the sales representative that I worked with . Dan was awesome . Given that I have been in the market a month prior to visiting Dick Scott in Plymouth , MI , I had a thorough and well thought out expectation of what I was looking for in a vehicle . I researched the challenger I was in the market for and came across Dick Scott online , the online response to my inquiry was very prompt and led me to Dan Hamblin . Dan Hamblin was very transparent and thorough. He was also very patient and a great listener . Given that I was looking for the right vehicle for the right price, Dan explored "all" options with me in regards to current promotions , rates and banks that could possibly be a best fit ! Dan was awesome ! After my experience with Dan , Eric was awesome sealing the deal . He was also very authentic , patient and expedient . I recommend Dick Scott Dealership in Plymouth, MI to anyone who is looking for excellent customer service , honesty and a great team that is willing to exceed your purchasing expectation !

Jason Little

Aug 14, 2015

Dan did a great job of getting me the deal I wanted and his service is second to none. He explained all of the features of my new Jeep and showed me how they all work

Jim Struthers

Aug 13, 2015

Second vehicle we have purchased through Dave Hamel. He is efficient and knowledgeable and a pleasure to deal with. We would highly recommend Dick Scott to anyone for the best car buying experience.

Denise Golembiewski

Aug 12, 2015

Bob was very nice, personable, informative and took care of everything..made the experience very pleasant for us. We love the car and are very happy

Kamin Bode

Aug 11, 2015

I am a repeat customer. This is my third time buying a car and everyone has always been really great. Jack was no different. Helped me with my new journey and made everything quick and easy before my move.

james florence

Aug 10, 2015

sales staff do their best to make you comfortable and relaxed.down to earth in explaining options,various add ons and finance charges.my 5th purchase or lease with mr.lohman.good people, and good dealership .i drive 10 miles to dick scott to do business rather than go to a dealership only 3 blocks from my home.

Steve Maykovich

Aug 7, 2015

Bob was great to work with. I have some limits and Bob helped me with Running Boards to make it easy to get into my Ram 1500.

Katie Witkowski

Aug 6, 2015

Larry was a great throughout the entire process and thoroughly explained everything to me as well as answering any questions I had. He did everything he could to make sure I was happy and got the car that I wanted. Thank you Larry for all your help! I am looking forward to leasing my next car from your dealership.

Michael Kowalczyk

Aug 5, 2015

Joe was great, very excited and motivated to help Very responsive and client focused

Chris Bronner

Aug 4, 2015

Great service by salesman Bob. Fast delivery hours later .

Edward Barrera

Aug 3, 2015

Your staff was very friendly made me very comfortable! .

Lisa Hillman

Jul 31, 2015

Dan was very thorough, professional and accommodating .

Heidi Piekarski

Jul 30, 2015

I had a bad experience with another dealer, I came to Dick Scott because I wanted a Jeep and they were close to my work. Joe was awesome! He made me feel heard and respected. I never felt pressured or ripped off. Everyone there were nice and caring. Finance was a smooth and quick experience, everything was explained to me. I am very happy with my vehicle and I am very happy with the price!

Sigmund Baran

Jul 29, 2015

Jacin as every one else was most helpful and professional. They did a good job of listening to our requirements and working with us to find a good fit.

Gail Preston

Jul 28, 2015

Larry knew just what we wanted and found it for us .

Bud and Gail Preston

Jul 27, 2015

As before, working with Larry Welsh was indeed a delight. Larry is both friendly and professional. He always goes out of his way to help you as a buyer. Nice having Dick Scott as a neighbor in Blue Heron.

Ericka Washington

Jul 17, 2015

Marcus was very thorough. He kept in contact with me throughout the day and made the process easy and transparent. All I had to do was sign and drive.

Kimberly Perniciaro

Jul 16, 2015

I was nervous to make a big purchase on a ca. All the staff that helped make the purchase seem simple. Thank you.

Shirley Shelton

Jul 15, 2015

Two very nice and professional ladies. I have a lot of respect for both of them, espicalley Holly. A very good asset to your company.

Janet Taylor

Jul 10, 2015

I was treated respectfully and all of my concerns were answered. .

Toni Patterson

Jul 9, 2015

Dan was very helpful, and all employees were great to work with .

Kendra Jordan

Jul 8, 2015

I came into the dealership looking for a used vehicle and Bob Borkowski was the sales person to help me. This was the first time that I've bought a car and he really helped me understand what kind of car I could get for my budget and what my payments would be like for everything. He's a great guy to deal with and I'm very happy with my new Journey. I'd recommend anyone looking for a car come to Dick Scott.

Tim Sczykutowicz

Jul 7, 2015

Dave Stamm took all the hassle out of purchasing a car. It was also a lot of fun and he was upfront with me about everything. Awesome guy! I will always refer people to him!

Jennifer Morningstar

Jul 6, 2015

This was the 2nd vehicle that I have leased through Holly. I will definitely be back for my 3rd!! Holly is awesome and makes me feel like I'm dealing with a close friend instead of a salesperson. She is so personable and made me and my whole family feel welcome and well taken care of. Thanks Holly

Mike McCabe

Jul 3, 2015

Dan is an excellent salesman and very knowledgeable about the Jeep brand products. He made the ordering and purchasing experience very enjoyable and when he delivered the vehicle he went over the operation, care and feeding of my new Wrangler until I really knew all the details. Thanks Dan! When I get ready to replace the Grand Cherokee I'll come looking for you!

Shirley Merritt

Jul 2, 2015

I love my car. I really needed a car. I experienced a friendly, comfortable place to do business. Your staff is knowledgeable, professional and thorough. I was greeted the minute I came in the door. Many people came up to me and introduced themselves to me while I was there. I never thought I would lease a car and take it right home the same day. Excellent service!!!! My whole experience with your dealership was very refreshing. No hasseling, felt like I had dealt with your dealership for many, many years. Bonus: a drawing. Thank you

Robert Merritt

Jul 1, 2015

All the details and paperwork were ready for me ahead of time. Excellent buying experience. I have already recommended this dealership/salesman to a friend who has purchased a Chrysler 200 last week.

abayomi adesina

Jun 30, 2015

my experience at dick scott was outstanding the sales representative was knowledgeable and he treated me and my wife very well we appreciate it

Brian Kinder

Jun 29, 2015

Ricky took great care of me, finding the vehicle I was looking for and working a dealer trade for it since the one I had come in for was a demo (in the future, it would be nice if that fact was listed as part of the vehicle info). The transaction was quick and smooth.

Mark

Jun 28, 2015

Jason Scott and Dan Hamblin made buying my new Jeep Grand Cherokee Limited an easy and pleasant experience. Dan went the extra mile by staying late to go over the every detail of the car's features and technology for my wife and me. I would recommend this dealership without reservation.

Timothy Winters

Jun 26, 2015

Dan was extremely knowledgable and thorough when explaining the options for my Jeep Sahara. His enthusiasm for the dealership and the product I purchased really stood out from a typical dealership experience you would expect.

Jason Little

Jun 25, 2015

Holly made leasing my wife the car she wanted so easy. She got me honest answers and a great price.

Suzanne Parent

Jun 24, 2015

Jack was a fabulous sales person. He listened to my needs and was able to get us a great deal.

Diane Hubbard

Jun 23, 2015

It was a perfect car buying experience for me Bob was friendly not pushy informative and great to work with

Joseph Marini

Jun 22, 2015

Dick Scott Dodge is the Best Dealership in Michigan. The service you receive when you walk in is outstanding. I have many friends and family who also purchase vehicles from them and they say the same thing.

Christine Robinson

Jun 19, 2015

My experience at this dealership was nothing less than exceptional. I had been looking for a new vehicle for over a year. I exhausted every possible option and went over multiple vehicles with Dave. He was very patient and extremely helpful. Finally he found the perfect truck for me. I am extremely grateful for his patients and help throughout this process. I could not be happier with my purchase or with the help at Dick Scott Dodge - Plymouth!

teneshia daniels

Jun 18, 2015

My experience was amazing, I have never been to a dealership with so many professional and knowledgeable people. I found out my sales person had only been on the job around 9 months and I was totally floored because his actions, knowledge, and interpersonal skills made me think he had been selling cars for years. Ricky Perez sold my husband his 2015 ram and myself my 2015 durango And we are both pleased and will return. I also need to speak on Eric Roundy because he was awesome and made sure we were informed every step of the way. I almost cried when I picked up my truck because I feel they went above and beyond for me. The made me feel as though I was their only client at the time and their main focus was on me even though there were other customers waiting. I had such an awesome experience.

Joanne Melcher

Jun 17, 2015

I was very satisfied with my Dick Scott experience. Everyone was very helpful. Joe Rossi was very efficient and helpful.

Holly Hayes

Jun 15, 2015

Our family has been doing business with the Dick Scott group for years. Larry Welsch has been our sales person each time. Larry understands what we need and want. Because of this he has found cars that meet our needs each time. After all this time, I sometimes feel Larry is part of the family. We find everyone at the dealership friendly and helpful.

Thomas Marudas

Jun 12, 2015

Eric, your sales manager had Joe Rossi take care of my purchase. Joe was extremely polite and answered all my inquires. I was at the dealership for the better part of three hour and for the experience pleasant.

Kenyatte Booker

Jun 11, 2015

My experience at Dick Scott Dodge is always a great one. They treat people with respect and courtesy. I wouldn't want to get a vehicle from any other dealership. David Staryk was very knowledgeable and respectful.

Sonya Jones

Jun 10, 2015

I had a good experience at Dick Scott Chrysler Dodge Jeep Ram. I had been to a few other dealerships before this purchase and was not taken seriously. I went into Dick Scott, told *Jacin* exactly what I wanted, drove out smiling! Jacin was AWESOME! However,it would have been nice to drive off with a *FULL* tank of gas.

Darlene Krol

Jun 9, 2015

I was referred to your dealership, specifically Larry Welsh, by two different friends. Ken, your porter, and another friend. Larry exceeded all my expectations. Since I hadn't purchased a new vehicle in over 9 years I had no idea what to expect. Larry is professional, fun, extremely knowledgeable, and patient. He earned his money with me, even having to give me "driving lessons" on my new vehicle.

marklog

Jun 8, 2015

Best car buying experience in the twenty years that I've been buying new cars. Eric Roundy and Joe Rossi exceeded all possible expectations. After an email to the dealership went without a response, Eric jumped in and handled my account personally (I'd hate to be the salesperson who forgot to call me back, he lost a sale that took about two hours total to complete). Eric got me a great deal on my trade in, and assigned Joe Rossi to finish up the job picking out the perfect vehicle. To top it off, I realized that I was going to be late to my son's baseball game, so Joe personally delivered the car to my home and picked up the trade in the next day, a Saturday morning! This is the kind of service that I wasn't sure existed in auto sales any more. I am glad to be wrong. My family, extended family, and my entire social media network will hear about how Eric and Joe turned what was almost a negative experience into the best car buying experience I'd ever had. Oh, and by the way, I love the truck. :)

Renee Prince

Jun 8, 2015

Holly Marks was fantastic. Super fast, super easy, simply a perfect purchase.

marklog

Jun 8, 2015

Best car buying experience in the twenty years that I've been buying new cars. Eric Roundy and Joe Rossi exceeded all possible expectations. After an email to the dealership went without a response, Eric jumped in and handled my account personally (I'd hate to be the salesperson who forgot to call me back, he lost a sale that took about two hours total to complete). Eric got me a great deal on my trade in, and assigned Joe Rossi to finish up the job picking out the perfect vehicle. To top it off, I realized that I was going to be late to my son's baseball game, so Joe personally delivered the car to my home and picked up the trade in the next day, a Saturday morning! This is the kind of service that I wasn't sure existed in auto sales any more. I am glad to be wrong. My family, extended family, and my entire social media network will hear about how Eric and Joe turned what was almost a negative experience into the best car buying experience I'd ever had.Oh, and by the way, I love the truck. :)

Bryan Chemotti

Jun 5, 2015

The service was very fast and everyone was very pleasant to talk with. I felt comfortable with the whole process.

rodan1967

Jun 5, 2015

I called about a Jeep Wrangler that is advertised on Autotrader only to be told that I couldn't see it without making special arrangements because the owners son had Jeep at school. Not sure what the point of advertising a vehicle that isn't available to test drive without jumping through a bunch of hoops.

Rob Jarmusevich

Jun 4, 2015

The salesman was very courteous and professional. .

Jacob Wieloch

Jun 3, 2015

Joe worked very hard to find me the vehicle I wanted. He was very receptive to my needs and respected my wishes on the vehicle.

Kimberly Branczeisz

Jun 2, 2015

The experience was very stress free. Everybody was very friendly. Jack was very knowledgeable about the product line and walked me through everything.

Laura Koski

Jun 1, 2015

Chris was very friendly and knowledgeable about the product line.

Helen Lippert

May 29, 2015

All my questions were answered. Satisfied with the bottom line pricing. Very positive experience.

Kaitlyn Girodat

May 27, 2015

Dan was extremely helpful and made the entire process hassle-free!

Rona Wheeler

May 26, 2015

I enjoyed my experience with Joe who was efficient and friendly.

Sean Bowe

May 25, 2015

Dan was easy to talk to. Got a lot of information about my vehicle of interest. He was knowledgeable about the products.

Catherine Phillips

May 22, 2015

Jacin was very knowledgeable and pleasant. He got me exactly what I needed, and I am very satisfied with my experience.

Paul Bridges

May 20, 2015

Pretty good experience. Odell was a good salesman. We went back and forth from the Cherokee and the Durango. Odell was able to find the Cherokee with all the features I specifically wanted.

Mark Feight

May 19, 2015

Previous customer to the dealership. Had a great experience with Larry and a smooth easy experience over all. Would definitely recommend Dick Scott to others.

Julie Dutcher

May 18, 2015

Jack was very friendly and nice. Everything was very easy to handle. No stress at all.

Matt Bailey

May 14, 2015

Greeted at the door by an associate, told them we were there to see a particular salesman (Dan Hamblin) and we were taken to the correct place. Low pressure sales, very informed salesperson, and he went above and beyond to do everything to help us get into a new vehicle without pressuring us to do so. Excited about our new Journey!

Darth Vader

May 14, 2015

Holly Marks was a great salesperson to work with. She made it fun to buy a car. Financing was made easy also. They were very professional.

William Evasic

May 13, 2015

David was great to work with. Since the first purchase from him we have come back for three more vehicles in less than 3 months.

Amy Lawson

May 11, 2015

We are repeat customers because of Dan. He is helpful, knowledgeable and goes that extra mile for us. He also responded quickly to all of our emails with all of the questions we had.

Ronald Mills

May 8, 2015

We always have exceptional service at Dick Scott Dodge. Holly Marks is very friendly and a great person to interact with.

robert crumley

May 5, 2015

Jacin was very knowledgeable and helpful in the selection/decision process between the Journey and a van. Dealership was helpful in taking in my trade in vehicles . Lease closing person was very professional, friendly and efficient.

Aleesa Carter

May 4, 2015

We have nothing but wonderful things to say about this dealership! We have never leased before, and were not quite sure what to expect, but David and the gentleman who we signed our paperwork with were nothing short of exceptional. They both were knowledgable and made us feel comfortable. Overall, we are pleased that we went with Dick Scott to lease our vehicle.

Scott Prickett

May 1, 2015

Ricky was very flexible and accommodating to my requests and needs throughout the entire process. My travel schedule created some delays in completing the purchase and he made sure that my Jeep remained available until my return. Even as the deal was coming to a close, he worked with me on the installation of additional items, and helped to ensure that my window tints and protective coatings were given the appropriate prep and curing requirements before the final delivery occurred. His efforts were above and beyond other sales associates that I have worked with in the past. He is a great example of the Dick Scott buying experience that you want all your Customers to have.

Maggie Allen

Apr 30, 2015

It was my best car buying experience to date. David Hamel was exceptional, helpful, and took his time to work on getting me what I wanted - without making me feel pressured whatsoever. It was a great experience, and I love my new car! Everyone there was great, and I most definitely will back - and I'll send my friends!

Xalik

Apr 23, 2015

I am actually very very disgusted with this dealership in the fact I get frequent mailings and frequent phone calls from them asking to buy back my wife's mini van. They want us to sell it back to them so they can resell it as there is a high demand for used mini vans. I have asked this company on several times to not call me or mail me but they constantly do. I have since bought 2 other vehicles from another dealer. I will not utilize this dealer again !!!!

Jen

Apr 20, 2015

We bought a 2014 Dodge Journey last week. Our purchase price was one of the lowest in the country. My only knock on them is that the building looks like it needed a face lift but I would trade that for a low price any day of the week. We stopped at quite a few dealers over past two months and and would rate Bob as one of the best salesmen we dealt with during this latest search. We only owned the vehicle for a week so can't speak on service after the sale at this point in time.

The Stettlers

Apr 18, 2015

My husband and I walked in the door having never leased/purchased a vehicle before. We were greeted warmly and then Larry Welsh came over to us and he was great! He showed us the three vehicles that we were trying to choose between without any bias or pushing us toward the most expensive. Although he did show us some top end choices, we didn't feel uncomfortable about it. Larry listened to our concerns about what we wanted, and what we needed, and helped us find the right vehicle. Once we made our choice he was very efficient with the paperwork and made us feel at ease about it, We never once felt pressured or pushed and the financing went quickly as well. Jason Little did the financing paperwork with us and again we were pleasantly surprised at how quickly everything went without us feeling rushed (we even started the paperwork shortly before close on a Saturday and neither Larry or Jason made us feel bad about that!)Overall, our first time leasing was fantastic! We were completely satisfied and thought our experience was excellent! We would highly recommend Larry Welsh as a salesperson.

bad taste

Apr 15, 2015

What a waste of time. Business was not crowded but still took over an hour and a half just for an oil change. I was told they couldn't wash the car because a a chip in the window, but the chip was so minor it was a joke. they tired to add on extra work even they it was not needed, They exemplified every reason you avoid a dealer, Go to an oil change place that wont want to rework your entire car for nothing. Owners of this business should take note just because you are a dealer does not mean you dont have to provide customer service or quality work. BBB should look into their practices

John Poupard

Apr 14, 2015

Overpriced and not willing to negotiate! Made a reasonable offer and the used car sales manager was rude by insinuating the asking price was out of my budget, and they could find me something cheaper if i couldnt afford the vehicle i was looking at. When infact the vehicle was totally overpriced. I purchased the exact vehicle but new for just $5000 more than what they were asking for a 2 yr old vehicle with 36000 miles.. and it wasnt from dickscott!

Drive a Dodge

Apr 11, 2015

Our sales person Holly Marks was friendly, knowledgeable and a great person to work with. I would refer my family and friends to see Holly if they needed a new car.

Laura

Apr 9, 2015

I recently purchased a '09 Ford Edge from Dick Scott used cars and worked with David Stamm who made my experience beyond wonderful. This was my first time buying a vehicle from a dealer and would come back again. David made it a no pressure sale and made me feel like I was getting the most for my money. When my husband needs a new car I know we will be making the trek back to Dick Scott Used cars and requesting David.

Mr Jelly 2U

Apr 7, 2015

Like any major transaction we had a few bumps and grinds a long the way. Joe was the best to work through all the stuff. We never felt hustled or rushed or pushed like soo many other car salespersons. Joe please stay your honest helping self - it will take you far!!Jay & Sherry Towar

reneelarose

Mar 31, 2015

2nd poor review - 2nd bad experience. I purchased a new 2014 Jeep Cherokee Trailhawk. The sales experience was super! Unfortunately, I received Safety Recall P37 Rear Suspension Shock Absorbers must be replaced. I made an appointment with Service at Dick Scott. When I got there the man checking me in - said "what do you want?" ...What do I want? Excellent customer service that's what I want. Dick Scott Service checked the rear suspension and told me that my vehicle needed work, but they did not have the special tools. They asked that I call back. I called back every week for about 6 weeks, then the service department said, kept claiming my vehicle was fixed ! IT WAS NOT...because they put that in the system, other dealers could not help me. I called Chrysler and they immediately told me to go to another dealer. I found out today that the "special tool" needed was something that the Dealer must purchase at their expense and because a few number of 2014 Cherokee's are affected, Dick Scott did not buy the tool. They told me they were waiting for Chrysler to deliver it. Liars, they put my life in danger by letting me drive around in with a SAFETY recall all the time I thought they were working on it, they were not!!! I guess like GM, saving a few bucks is worth the risk of the drivers !

Paul Lamoureux

Mar 30, 2015

A few months ago I was in the market to lease a Hemi Charger. I wasn't in a hurry and had been to a few dealerships driving 300s and Chargers, trying to make up my mind. But I was busy at the time and leasing the car was not a top priority. Joe got my business because he always stayed in touch, offering assistance, without being obnoxious about it. Far from it, he was very helpful from start to finish. Joe is relatively new to the game, which is a good thing, he doesn't possess the cynical, jaundiced attitude often shared by long-time car salesmen. When it came to delivery, Joe got me in and out of the store as quickly as possible while still managing to show me the service and other departments. I referred another customer to Joe and they couldn't be happier. Go in to the store and ask for him, you won't be disappointed!

spbowe1

Mar 16, 2015

Dan Hamblin was great to work with. Friendly, & knowledgeable . Great selection. Only thing I would like to see is to give new leases or purchases a full tank of gas. I only received a quarter with my new lease.

spbowe1

Mar 16, 2015

Dan was great to work with. Friendly, & knowledgeable . Great selection. Only thing I would like to see is to give new leases or purchases a full tank of gas. I only received a quarter with my new lease.

kgirodat

Mar 13, 2015

Two of my three Jeeps have been through Dick Scott and I've been very satisfied every time. A huge thank you to Dan Hamblin and his excellent customer service. He makes the process so easy!

daydaf

Mar 10, 2015

Will never buy a car from this dealership ever again. I secured my own financing, knew what I wanted, because I have had bad experiences at other dealerships The salesman had 3 days to get the car ready for me. When I come to sign the paperwork he tells me that he just found out today it needed an abs module and I would have to bring it back. Big inconvenience since I am a single mom. So I drive off. The inside of the car was dirty. I called back to dealership stating car was making funny noise the salesman blamed it on the module. So I let it go. I got a call the part was ready. After car was fixed still making noise. Called back came back in couldn't find anything wrong. Wanted to keep car overnight I refused. They put me in a loaner and detailed my car which was awesome. Around 5 pm called to see if my car was ready and was told it was being kept overnight. Customer service horrible. I will never I repeat never go back to this dealership ever again and would never recommend a female to go there ever.

Maggie1234

Feb 28, 2015

In looking for a new vehicle, I stumbled upon Dick Scott. David Hamel there far exceeded my expectations. He was knowledgable, efficient, and helped get me exactly what I wanted. Without any of the usual pressure! He was a pleasure to work with, and made the entire experience fun and enjoyable. I would highly recommend David and the staff at Dick Scott to anyone, and I certainly will be sending my friends and family there. I love my new Jeep Cherokee and will certainly be going back for my next purchase! A+++

Lillian Triplett

Feb 26, 2015

As a senior with an aged and handicapped husband , we would like to thank Holly Marks for our worry free experience in the purchase of our new 2015 Dodge Journey , could not ask for a better buying experience , would also like to Thank Jason Little for the thoughtful way he handled our financing ,

penjoh

Feb 26, 2015

This is the second lease Ive purchased with Dave Hamel and it was once again the BEST experience that I've ever had in a dealership. Dave gives exceptional service to his customers by listening, understanding and producing added value in getting them into the perfect vehicle. Dave also has a great sense of humor, very patient, and worked hard behind the scenes to make my experience go as smoothly as possible Dave is definitely an asset to Dick Scott Dealership. I will buy another vehicle from him in a heartbeat and I will definitely recommend him to anyone that is looking to purchase / lease a vehicle.

Kmills68

Feb 17, 2015

Bought a Jeep Cherokee. Holly Marks was our saleswoman. Holly is very friendly and fun to deal with. Bought a vehicle from Holly last year so I made sure when we were ready to get another vehicle we came back to Holly. Have been coming to Dick Scott for many years. I would highly recommend this dealer to everyone I know.

BigJohnChaos

Feb 12, 2015

An excellent experience. My sales associate Joe did an excellent job explaining all of the features of the vehicle. Joe also spent a good amount of time going overall all of the lease options for the vehicle.I was looking at Ford, GM, and Chrysler vehicles and, besides the excellent truck, the experience in working with the team at Dick Scott was far more rewarding than working with the other dealerships. Definitely would recommend working with this dealership to others.

Th1818

Feb 3, 2015

I would recommend Dick Scott Chrysler Dodge Jeep and Ram dealership to anybody that is buying a new or used vehicle. Friendly staff. Overall great experience.

gpijan

Feb 2, 2015

Jason Scott and Dave Hamel worked with me to determine which vehile best suited my needs, made recommendations, provided a demonstration vehicle for me to evaluate. It was a very good experience.

W.Benson

Dec 30, 2014

Unfortunately on 12/22/2014 I visited this place me &; my mother & I test drove a 2012 Dodge Challenger Pre-owned vehicle. I signed papers & the papers were given to a man named Dominic Zito. Who 30 minutes later came back to the waiting area to tell me he couldn't get in contact with someone & that the individual would be out of the office for the holiday & that he will call me after Christmas. Which he never returned my call neither did the sales person named Tom M. I looked on the site on 12/26/2014 & seen that the Dealership sold the vehicle that i applied for on the day after Christmas. The Day when Dominic Zito supposed to have called me. I couldn't believe my eyes & thinking I drove 35 minutes to this Dealership in hopes that I get the vehicle I wanted sadly to say I didn't & would more than likely go elsewhere to purchase this same vehicle or something close to it. The only good thing I experienced out of this is their business director Paige Welsh she is awesome. She really tried to help me get this vehicle by setting up the appointment for me to test drive. She was confident that I would walk away a happy customer. She even hand picked a salesman she was comfortable with sending people to. Sorry to disappoint her but the way I was treated was unacceptable. At least someone could have called me and told me something but no call & now no car. I'm very disappointed. But i understand 1st come 1st serve and Salesmen have jobs they have to do. I just wish they would've communicated with me better. I think that was so unprofessional. They could've called me and told me that they sold it. It would've been better than me getting my hopes & wondering what was the hold up on my application. Thanks A lot for ruining my car shopping experience.

Kelli Leidal

Dec 15, 2014

Bob did a great job helping us find the right car.

pzimman

Dec 12, 2014

Could not have gone smoother. Dick Scott has built an excellent staff of helpful and knowledgeable people. Would highly recommend that they be included in any search for a new vehicle.

Doug & Kim Adams

Dec 5, 2014

Obtaining a vehicle with the features we were seeking was good. However, at the point of payment, there was a bottleneck that resulted in us spending nearly three hours at the dealership from the time we arrived, to when we paid for the vehicle, to when we left. As for the sales experience, Antwone Bedford has a good demeanor for a salesman. Having spoken with him during several previous visits to the dealership as we narrowed down our choices, he did the little things well. For example, one visit to the dealership, when speaking with him in the showroom, I inquired about the features on a vehicle out on the lot. He subsequently ran out to the lot to obtain the VIN for the vehicle so he could print out the sticker on the car. While it may be a small gesture, his hustle on this occasion conveyed that he was a hard worker and that he valued my time. I think he would benefit from becoming more familiar with select vehicle features, such as setting up UConnect accounts, etc. but overall, I think he did a good job with this transaction on the sales end. However, and as my wife and I conveyed to him, we still have some trepidation about the service department at Dick Scott Dodge based on unfavorable experiences we had with our Dodge Grand Caravan 5+ years ago, which were so bad, we would not even consider purchasing nor servicing our vehicles at Dick Scott Dodge for many years. It is our hope that past issues in the service department have been remedied and that when we take our vehicle in for service, we can trust and have confidence in the service department, contrary to past experiences.

arwa.tadroskhoury

Dec 2, 2014

I can go on and on about this place. But first I'll start with Eric over at Dick Scott of Plymouth. He has always treated us as we are part of their dealership family. When our Chrysler 300 got totaled in the flood this past summer he and Jason went above and beyond to help us. I am going to go above and beyond to write this review! I am a sales manager and have been in the customer service/sales industry for as long as I can remember and I know that a compliment goes a long way and sometimes excellence should be and must be recognized. Eric consistently exceeds meeting the needs, expectations, and wants for our families vehicles. My husband finds any excuse to go see everyone at the dealership. He's to a point where he wants to trade in our leases every six months. This dealership definitely is an example of excellence especially when you have an employee like Eric. Thanks for everything! We have and will continue to recommend you guys to our family and friends.

minnie144

Nov 30, 2014

What a wonderful experience it is to work with someone who treats you like family. She will work with you and take her time to find the best deal that will work for you. She treats you with respect and does not use high pressure tactics. She really cares about her customers. How pleasant and refreshing. Thank you so much Holly.

AJ Lynn

Nov 26, 2014

Whether you know exactly what you want or you don't, Holly Marks is the only one to see! Holly will find you the best deal. She treats you as if you're family, and really cares about her customers! No pressure, and she took the time to work with us. Holly is an all around classy broad! Bought 2 new vehicles on Saturday, picked them up Monday, and she was already following up on Wednesday to make sure all was well! We can't thank you enough Holly!!! I look forward to the next new car down the road!

Ciuffoletti

Nov 22, 2014

Holly Marks was the perfect sales person for me because I was the "indecisive with limited funds" type of customer. She worked with me without resorting to a hard sell tactic and instead, it was a welcomed education along the way. There is a difference between educating the customer and deceiving the customer. (This was the first time, ever, I have experienced up front pricing and no hidden extra amounts added in at the 11th hour like so many dealerships have in the past.) The age we live in has a customer's discriminating taste being molded and influenced by so much information that is available at our fingertips. Potential buyers are already walking through the door armed to the teeth with what they "think" they know. Me? Guilty. However, a good sales person knows how to bridge that taste and information and turn it into honest working knowledge. Holly's demeanor can pull this off because she has a knowledgeable and no nonsense approach that is refreshing. Simply put, Holly nailed it. She was patient instead of pressuring, she was flexible instead of being annoyed and she was honest instead of telling you what you want to hear just to make a sale. Integrity. Character. Honesty. Core values that, unfortunately, are easily lost in the sales industry. Holly truly believes in the product she sells and she believes in being above board, across the board. It was a pleasure to work with her and I would highly recommend, no, make that, insist, that others seek her out when doing business at Dick Scott.

wjedje

Nov 20, 2014

I have been buying cars since the late 60s, this was the most plesant, I didn't feel pressured or pushed aside. THANKS HOLLY MARKS.

Rich allen

Nov 18, 2014

I purchased a new Chrysler 200 S from Holly. I've purchased 13 new cars in my life from various different companies and this was by far the easiest car buying experience I've ever had, Holly is a class act, I will never buy a car from anyone else, I'm a customer for life.

Sarah Visel

Nov 4, 2014

Very helpful and friendly. Dave provided unpressured service. We would definitely purchase another car from him.

Tom Cat

Oct 30, 2014

Brought in 2009 Dodge caravan for stalling while driving problem, TIPM was bad, (huge Chrysler probelm) given verbal estimate of $986.00, never received a written estimate as required by Michigan law, gave ok to proceed over the phone, charged $1009.00 (no big deal) ,asked for return of parts was told there would be a core charge which was not shown on invoice. I am wondering if re-man part was installed? Would bring an attorney to read all docs and understand Michigan law before service here.

Chase Dehne

Oct 16, 2014

My experience at Dick Scott's was first class. Not only did Chris do a great job in finding the right car for my wife and I, he was professional and friendly, too. I will definitely recommend people to Dick Scott's in the future.

thomas.gretchen

Oct 16, 2014

Thank you to Chris Thomas and the staff at Dick Scott. The staff at Dick Scott were so friendly, I felt I was part of the "family". I had the greatest experience at Dick Scott in my 28 years of buying cars. I will definitely refer family and friends to try Dick Scott and ask for Chris Thomas. Chris went above and beyond all expectations in looking for a mini-van for me and listening to my requests in purchasing a mini-van. I did not physically meet Chris until I purchased the van two days after talking with Chris. I am one very satisfied first time buyer of a Chrysler Dodge Jeep vehicle. You are the best!

Dan Smith

Oct 13, 2014

Dan did a great job in moving us to the vehicle we wanted and making sure we knew exactly what we needed. He did a great job from our first walk into the dealership to the final overview of the vehicle. Jason was very helpful in securing great financing and explaining all the options for us. Overall a great experience for us and changed our minds about Dick Scott

JHollinger

Oct 12, 2014

I had called Dick Scott Chrysler Dodge about a van they had on the internet, I was calling from out of state and was asking about the tax differences between our states and if they used a freight service for transporting autos, The person that I got an email back from asking for me to call him, claiming he was the email sales specialist. He said all the info i was asking about was my duty to fine out, not his job as a sales person, and he stated the shipping would be more that what there van is worth.. I did get a fallow-up email and called back, telling a female what had happened and she said would have one of her managers get back with me... Never happened... So if you talk to Danny Katzenstein, don't expect much..

heatheranngalbraith

Oct 8, 2014

Service dept had my car for a week, $348 charge for a job that was not done correctly. Butch refused to resolve the problem and said "WE FIXED YOUR PROBLEM, IM DONE DEALING WITH YOU, ILL BE IN MY OFFICE!!" Rude and unprofessional man. I will never recommend or be back. Had to take to another mechanic who said it was the worst job he's ever seen!Contacted the local police for theft for paying for services not done & also the BBB

Ricky Hayes

Oct 6, 2014

I know I was interested in purchasing a Jeep, I did not know I would drive 1 off the lot in less than 3 hours. Fastest time I have ever made a deal and had the vehicle ready to drive home.

bill.whitlow.7

Oct 3, 2014

Process was quick and painless. David quoted us a great price but we insisted on looking around just to be sure. We called back later and he told the price still stood and we jumped on it.

Pervin Hussaini

Oct 2, 2014

The dealership Manager Jason Scott has been extremely helpful. The staff of Dan Power and rest provided excellent service.

Elaina Lamento

Sep 29, 2014

I was very pleased with the service that David had. He was excellent! He was not pushy at all and helped make my decision an easy one with the amount of information he knew. If he was unsure about something (only happened once!) he found our immediately. He is an asset to this dealership and a great salesman! I have been to many dealerships (both jeep and others) in the past couple months and had the best experience at Dick Scott with David. I highly recommend both this dealership and David.

Sherry Luszcz

Sep 29, 2014

Very pleasant experience! We went there to look at a Cavalier for our son that we saw on Cars.com. The Cavalier was not there, we were told it was probably just taken to their other dealership location. Bob B. then showed my husband and son the Grand AM they just took in and inspected. They were just getting ready to advertise it. My husband and son took it for a test drive and were very impressed. Of course, my 16 year old fell in love with it, and my husband was impressed on how well it ran. We went back the next day and bought it. Bob was very good at expediting the transaction because he knew I had to get to work at 11. So far, so good. I would definitely recommend this dealership to people and tell them to talk to Bob!

Janet Dolack

Sep 29, 2014

Had very good experience at Dick Scott's.Really appropriate the care that was given to us. I will go back.Ricky Perez was wonderful, and Jason Little was very helpful. I have been a happy Dodge buyer for years, and will continue to be so in the future.

mromein

Sep 29, 2014

We worked with Holly Marks, and she was excellent in helping us get a new vehicle. We were looking for a new mini-van as we were having problems with our old one. She listened to what we wanted, found the perfect vehicle on the lot, and we worked out a good price. We were very pleased with the entire car buying experience.We've also dealt with John Louis in the service department on a regular basis with our old van. While no one likes to be in for service very often, John is one of the only auto service professionals I have dealt with that made the experience pleasant. He is very friendly and helpful, gave us frequent updates, and made sure we were taken care of.

pvanslam

Sep 24, 2014

I recently Purchased a 2012 Town and Country as a gift for my wife. Let me be clear in stating that my sales associate and the finance manager (Colleen Coleman) I dealt with was a pleasure. My contention is with the sales department, the management and specifically Joe Prokes. Please see the letter sent to him and other staff members below. It speaks volumes. I have yet to hear back from anyone in management that can help me. It was been WEEKS. The letter is as follows: Joe,I must start by saying I'm very disappointed that I have not received a call back from you, or anyone at the dealership for that matter, since I called and left messages about the van "wipedown" (I WILL NOT call it a detail) on Monday. Please find attached pictures of all the areas that were not even touched. This clean up job was completed in no more than 40 min.Trash and cleaning supplies were left in the carthe seats were never vaccumedthe seats are still covered it sticky gookthe suede is still severely stained - specifically pointed out by methe third row was not even touchedthere's an oily overspray on EVERYTHINGThe roof was NOT EVEN WASHEDnone of the exterior black plastic was conditionedthey DID NOT clay bar it - specifically mentioned multiple timesthey DID NOT hard wax itNONE of the fingerprints on the visors expressly pointed out by me, were addressedthey didn't clean ANY doorjambsnone of the cup holders were even wiped outnot one bit of the center counsel was even touchedno chrome was polishedthe engine bay was not touchedThis is all just to name a few. Please view the pictures (there will be another email to follow with additional photos). I hope the embarrassment of this experience helps your shop to step up its game. I'd would also like to offer my services as a consultant to run a weekend seminar on proper vehicle detailing protocol for you and your employees. Your team is in desperate need of it.The deal that was worked out with Chris was for a total price of $25k for the Van. I offered $24k as it sat, or $25k with new tires and a full detail by the time we pick it up and I present it to my wife. The latter was accepted. I've given your dealership the money ($17.5k in cash, upfront, in fact) but you have yet to deliver on the stipulation of a full detail. Not to mention NOTHING had been done on it when we came in accept delivery and that was extremely embarrassing to me because I trusted you and your dealership to deliver 100% of your end of the bargain.It has now been almost 2 full business weeks since we accepted delivery. It is clear that your department has neither the inclination, nor the capability to complete this task. Since this was a stipulation of the sale and you cannot follow through I will require the amount needed to take the Van to an automotive cleaning specialty shop to get this handled.Let me know the process to remedy the situation.I will expect a call back today. I will be available by phone until 4pm---Paul Van SlambrouckCEO/OwnerHealth, Wellness and Life CoachBody Transformation ExpertCertified Personal TrainerPVS FIT llc

Robert Smith

Sep 23, 2014

was very good,couldn't have been any better.Mr. Bob was very good to me.Thank-you for everything..

Leonard Cadeau jr

Sep 22, 2014

When I first walked in the doors to the showroom, I was made to feel like I belonged there. I walked in, a sales person was standing at the Credit Department counter, we exchanged pleasantries to one another and just by the sounds of our voices, we both knew we had been talking to each other on the phone. It turns out Antwone Bedford, my sales person, and I had been wheeling and dealing a couple of days prior, without ever meeting we knew each other just by voice. I told him I had other offers from other dealers, and Antwone asked me give him a chance to match them. When he called me and told he could match my best deal, I just knew I had someone looking out for my best interest, and that's all I needed to know. When you walk into Dick Scott, whether the Service Department or the Showroom, you're made to feel at home like part of the Family. Thank you Dick Scott and a big Thank You to Antwone Bedford, my friend.

AndrewMac

Sep 21, 2014

Holly assisted our family with an early lease termination and got us into a new Chrysler Town & Country at a great rate. Holly was professional, pleasant and perky. Our entire experience was relaxed and hassle free - this is probably why we have purchased or leased our last 4 vehicles from Dick Scott. Thank you, Holly!

mikevonarx

Sep 20, 2014

I recently moved to Michigan, and ran into Dan on the lot. He was super friendly, not pushy, and made the experience exceptional. An outstanding salesman.

Amanda Joiner

Sep 19, 2014

Wonderful! Chris was not pushy at all. Was super friendly and the whole process was quick and easy!

Brent Zwolenski

Sep 16, 2014

My wife had purchased a Jeep Liberty from Dick Scott two years ago. Bob was AWESOME. The process was completely easy, no hassles and Bob helped us get more than we had even expected. He took the initiative to help, driving us between lots, finding the right vehicle and making us feel very good about the decision to buy another vehicle from Dick Scott. We will definitely keep coming back and Bob was instrumental in helping us make that decision.

Andrew Talb

Sep 15, 2014

Everyone at Dick Scott were very friendly, polite and helpful. Dan was a joy to work with from start to finish. Always polite, helpful and knowledgeable We really like our new jeep and we will like the deal that we got with Dick Scott. May the positive experience continue !

10Coriande

Sep 14, 2014

Excellent service from everyone we met at Dick Scott. All the staff we dealt with were very helpful and polite. Dan Powers was very knowledgeable and accommodating and we are very impressed with our new 2015 Jeep Grand Cherokee. I will definitely deal with Dan in the future and highly recommend him and Dick Scott.

mail4joycepower

Sep 13, 2014

we are quite satisfied with the entire purchase experience at Dick Scott. Marcus Lloyd was very knowledgeable about the 200 we purchased and very accommodating. he let us drive the car home before we decided to buy so we could see how well it fit in our garage! it fit perfectly and sealed the deal!

Gmarcis

Sep 12, 2014

A very enjoyable experience purchasing my 2015 Jeep Cherokee from Dan Hamblin. No pressure and he made sure I got what I wanted. I will definitely deal with Dan again

jimdetzel

Sep 11, 2014

I recently took my 2009 Ram 1500 in for some routine service and two repair issues. The greeting was friendly and I was comfortable that my issues were understood. Throughout the day my service adviser, Harley Wood, communicated with me regarding diagnosis, progress on the work and then finally when it was finished. The truck was done on time and the estimate was accurate. I am extremely pleased with the service and highly recommend the Dick Scott Service Department.

wmuspattison

Sep 10, 2014

I purchased a 2014 Ram from Dick Scott Chrysler Dodge Jeep Ram this week and had an outstanding experience with my salesman. There was never any pressure to make a purchase. Steve wanted to make sure I was getting exactly what I wanted, never pressuring me into something just to make a sale. He was also very knowledgeable about all of the products he was selling. I would highly recommend this dealership and I will be back next time.

Jeremy lublin

Sep 8, 2014

Larry did a wonderful job of getting me exactly what I wanted for a great price, just like the mailer promised. He was no pressure and simple to work with. I'd also like to mention that all of your representatives dressed very professionally and looked classy. Well done.

Juraho

Sep 4, 2014

I've been researching car for last month and only visit in Dick Scott dealership allow me to make quick and great decision about purchase. Professional, friendly and with great result.

Brian Fitzgerald

Sep 3, 2014

I started with an internet search of all local Pontiac Vibes for sale. When I began calling dealerships to verify available units, David was the only rep who began the rapport-building process during a routine phone inquiry. He was already familiar with the car, and highlighted the cleanliness, great gas mileage, and previous ownership of the unit- all while maintaining a relaxed and friendly tone. During the sales transaction, I had to admit that my license, registration, and insurance card were in my previous (and totaled) vehicle, but he was able to help find proofs of all of these and complete the process same day. A friendly veteran and calm, relaxed sale- everything I was looking for. I know I'll be back for my next purchase!

David Bjorklund

Sep 2, 2014

Dave Stamm was very helpful in the purchase of a car for my son. We came close to closing time and Dave stayed after closing to help us. It was very much appreciated.

LCS0912

Sep 2, 2014

I knew I wanted another Dodge Journey, and Dave Hamel made the whole experience easy and painless. He found exactly what I wanted; I love my new car!

chucktom

Sep 1, 2014

Great job by salesman, Dustin Zarend on assisting me with my lease on a Latitude 4x4. It is better than I expected both in the car itself and this dealership. I would recommend them to anyone. Thanks.Tom H.

dchlebos

Aug 28, 2014

I've been dealing with Dick Scott, Plymouth for over 2 decades and they are consistently great at working with me on new car purchases. If there is money to be saved they will find a way. If there is service to be performed on your vehicle, expect great work! Would not continue to purchase from this dealer if anything was shoddy. Staff is professional in their demeanor. Enjoy your experience; my wife (Vickie) and I have!

William Kalinowski

Aug 27, 2014

Felt at ease and no pressure during visit.Found Steve to be very personable and well informed of features and selling points of this vehicle.Having owned a different brand I was unsure until I test drove and was presently surprised of the ride quality and fit and finish

nancy.oconnell.102

Aug 27, 2014

Painless purchase ! Second car purchased this year and Larry Welsh has taken great care of us tremendously on both accounts. Would recommend him to everyone.

Marissa Fox

Aug 25, 2014

As my first car purchase, I can't say enough about how wonderful the experience was. My (new) husband and I BOTH got into car accidents and needed a new car ASAP. Dave went above and beyond in giving me rides, driving possible car choices to my husband's work place to get his opinion, and making sure I made the best, educated choice in my new car. I felt taken care of and protected and I can't wait for the next opportunity to work with Dave again!

Tanesha Simmons

Aug 22, 2014

Exceptional service from beginning to end. Marcus was very patient & took the time to find me just what I wanted at a price that fit my budget. I'm so happy about my purchase, and will refer anyone looking to purchase a vehicle to Marcus Lloyd.

ajvendi

Aug 20, 2014

Jack McKenna was very accommodating to our wants in a new car. He was friendly, courteous and funny, We would recommend him to our family and friends.

Heidi Anderson

Aug 18, 2014

Dave was very professional and informative and provided us with a lot a options to choose from. We visited a number of different dealerships, but Dave went above and beyond to find us the right car. Loved that he could communicate with me via texting as well. Will definitely recommend to others.

AdamLis

Aug 18, 2014

I started my day off by visiting the local Ford dealership looking at trucks and had a terrible experience. I then decided to stop at Dick Scott CDJR to check out what was required to turn in the soon ending lease on my 2011 Jeep Liberty as well as options for a possible new lease. I had never considered a RAM as I always thought of myself as a Ford truck guy, but within a few minutes Dave had sold me on the RAM 1500. I could not not be more happier with this truck and with Dave's focus on customer service and satisfaction! I am now a RAM truck guy for life!! This is the second vehicle I have leased from Dick Scott CDJR and Dave Hamel. My first experience with Dave in 2011 was just as great as this one. At any opportunity I recommend both Dave and Dick Scott CDJR to anyone looking for a new vehicle! The entire process went very smooth and paperwork signing went quickly with Carlo Improta. The only downside was not receiving a full tank of gas as I had just completely filled my Jeep that morning. Thanks again for the AWESOME experience. Dave Hamel is top notch!

Jonathan Stroud

Aug 15, 2014

Very friendly staff. Great people to work with. Very helpful. will recommend to friends and family.

cjwilliams

Aug 15, 2014

This is my 3rd vehicle purchased from Dick Scott. The gentleman that I spoke to originally was with another customer when I got to the dealership so he referred me to his partner. The salesman was very informative, patient, manner able and friendly.

Jessica Walker

Aug 14, 2014

The ombience if the dealership is very nice and they have great efficient customer service. I plan on buying a car fromtthe lot in September

Jennifer Layson

Aug 13, 2014

My experience at Dick Scott was wonderful. Larry Welsh was knowledgeable and extremely helpful with my questions. Everything was easy from the sale with Larry to the financing with Carlos.

Jeremy Majszak

Aug 11, 2014

I've bought 2 cars from Antwone in the past 3 months. They do a great job at this dealership. Reasonable, helpful and very friendly.

Spann

Aug 8, 2014

First time ever purchasing a Jeep Product. Most impressed with knowledge, patience & overall understanding. Steve answered every question and concern in a personal & professional way. We have added his name & number to our phones, When our next purchase is made , he will be our sales person. He is definitely an asset to The Dick Scott Dealership .

sophiak13

Aug 7, 2014

Overall great experience at Dick Scott. It was my first time buying a new car so I didn't know what to expect. No one was too pushy or aggressive with their selling while I was browsing. Dan Hamblin worked hard to give me a great price. Gave me full disclosure throughout the process. I couldn't have asked for a better salesman. The car pickup was quick and easy - they gave me a full tour of the jeep and helped me sync my phone to the bluetooth.

Marie Danielle

Aug 5, 2014

David was very helpful, honest, and forthcoming. He made our car-buying experience very enjoyable. We feel we have the best vehicle for the best price. We would use him again for another purchase and would recommend him to our friends and family.

Cheryl Sullivan

Aug 1, 2014

Jacin took the time to explain everything. He was very helpful in finding the car with options and price in mind. Very friendly.

Donald Dickson

Jul 29, 2014

Bob Borkowski was one of if not the best car salesman I've ever dealt with. Very pleasant and very professional.

Laurene Sikorski

Jul 28, 2014

We have been buying our vehicles for years at Dick Scott Dodge and this time was no different. Larry always takes great care of us. He is very knowledgable about the vehicles, never pressures us or rushes us into a decision. My husband and I are very pleased with our new vehicle, as well as our trade in price on our dodge caravan. Everyone in the dealership is very friendly and helpful. We will be back. Thanks Larry!

greg Hancz

Jul 25, 2014

Very pleasant, yet business like. Dave Gothe was friendly and knowledgeable from start to finish.

Teneisha Christmas

Jul 24, 2014

Bob and Colleen were great. They helped me find exactly what I was looking for and pointed out all the great features for my new vehicle.

mcasillas

Jul 24, 2014

I had been to Dick Scott before inquiring about new car sales/leases and had decent experiences. Some family members also had current leases with them, so I knew what to expect going in. However, what I wasn't expecting was the generally AWESOME nature of my salesman, Marcus Lloyd! From the introduction to the final handshake, Marcus did everything under the sun to make sure myself and my father were comfortable, enticed, and certainly in the know about potential lease options. From what I understand, Marcus was rather new to the Dick Scott family, but judging from my experience, he is a perfect fit...GREAT addition guys! Were it not for Marcus, I'm not sure what route I would have went, but what I DO know, is that it's because of him that I am now driving around, smiling ear to ear, in my brand new Chrysler 200C. Thanks SO much Marcus! Hope to hit the links with you soon!

chriszygmunt

Jul 20, 2014

I am a very educated buyer and know the vehicle, options and price I want before I walk into the dealership. My salesman Dan Hamblin always works very hard to find exactly the vehicle I'm looking for and deliver the best possible price. I've always had good experiences here and recommend the dealership.

nbsimons25

Jul 19, 2014

Great Dealership! Excellent service!! Love our salesman Larry Welsh who always goes the extra mile to give us the best deals! Larry really listens to what his customer wants and needs and is always willing to suggest the right vehicle for the price you have in mind. We have purchased a 2010 Caravan, 2011 Jeep Compass & 2013 Jeep Compass plus leased a Jeep Grand Cherokee Laredo & now a Jeep Cherokee Latitude. The staff is always so friendly and willing to go the extra mile to make sure the customer is satisfied. The service dept is great and we always get our cars serviced at the dealership. All around great experience when buying or leasing a car. A very positive dealership experience!!

NDeMeyere

Jul 4, 2014

My family has been going to Dick Scott for years, so of course it was my dealership of choice when deciding to lease a new vehicle. I worked with Larry Welsh, and I don't think that my experience could have been better. He is friendly, personable, listens, cares, and responded back to me quickly when I had questions. I would definitely recommend him to anyone who is looking for a vehicle!

Kara Mull

Jun 23, 2014

We were helped immediately and able to take a test drive. All our questions were answered and we bought a car, just what we wanted.

HSnitzer

Jun 21, 2014

I went to my local Chrysler-Dodge Dealer, Dick Scott, to trade in our 2008 Dodge Grand Caravan SXT 4.0 on a new T&C minivan (lease).When I arrived the dealership was in-the-dark (no power) due to a thunderstorm. Sales Mgr Eric Roundy greeted me and asked if he could help me. I told him exactly what I was after (a Billet Silver 30th Anniv T&C) and I had an amount in mind for my trade-in and an amount for monthly lease payments. He didn't hesitate a bit on the deal. We shook on it right there and scheduled for my wife & I to return in about 48 hours to complete the deal. He had to obtain my van from a nearby dealership. When we arrived two days later we were again greeted by Eric who turned us over to Allie. She worked with us to complete a majority of the paperwork then turned us over to Carlo to complete it. Within 90 minutes of our arrival we were driving home in our beautiful new van. Allie was fun to work with and made the entire experience a pleasure. Both Eric & Carlo added to the great lease experience too.

Borovsky

Jun 19, 2014

My family went to Dick Scott to look at the Jeep Patriot as a possible purchase for her first new car. We met Don Stockel and he did a terrific job of going over all the ins and outs of Jeeps and the technicalities of purchasing a new vehicle. He went the long mile to get her a vehicle that fit her desires. Jason Little was very helpful in handling the closing and explaining all the details. And Allie, at the cashier counter, was definitely a "spark plug" of energy and smiles for us. A very positive experience overall.

reneelarose

Jun 18, 2014

I was not convinced that a Jeep was for me. I looked for a couple weeks at several SUV's. I met with Dan Hamblin at Dick Scott and he had me drive several models of the Jeep. I loved the Cherokee Trailhawk, but wanted a BMW X3. After several days of decision making, overall Dan gave me the better price for a more equiped, and the perfect fun color Jeep !I LOVE my Cherokee and I am so glad I went to Dick Scott to meet Dan Hamblin :)..... Thank you, R. Miller

Scubachicken

Jun 16, 2014

I've driven past Dick Scott Chrysler/Dodge/Jeep/RAM for many years and never so much a stopped in to take a look even though I've purchased quite a few new and used cars during that time. Looked too small to provide any reasonable selection. This time around my wife said, "Let's stop real quick after lunch and just walk the lot." Dave (Hamel) eventually wandered out from the protective cover of the show room and asked if he could help us. I told him I was interested in the possibility of trading my 10th Anniversary Edition Dodge Grand Caravan in for a 30th Anniversary Edition of the same vehicle and that I preferred a white exterior, air conditioning and a moon roof. He laughed out loud and suspected that I really wanted a lot more than that. Suffice it to say that a good sense of humor all around, an extensive inventory to choose from, aggressive financing and friendly, hard working staff throughout were the deciding factors for us as we traded in both of our cars for two new Jeep Patriots.We had a great time!

ciobianwu

Jun 14, 2014

This dealership I would recommend to anyone, I bought my Dodge Charger from here and just leased my 2014 Ram from here. My Sales person Dan Hamblin came through form me both times when 3 other dealerships (in my area) said they could not give me what want. This dealership is 45 minutes from me (no traffic) and thanks to Dan I will make this my lifetime car dealership.Thanks Dan

Joan LaForest

Jun 11, 2014

Salesman very professional and patient Went over details well

ramoutdoorsman

Jun 10, 2014

Had an appointment with Dan at 3PM to see if we could afford the monthly payment on a new truck. This was a priority on our decision making. Not only did we choose a truck that my husband liked but it was just what we were looking for in the monthly payment. We had no idea, at that time, that we would drive away that evening in the new (used) truck. This is my husbands first experience with a truck and I think he's going to like it. It's very comfortable to ride in.Thanks Dan for all your help.

Jeff Niermann

Jun 9, 2014

As always the sales process was quick and efficient, and I received the best deal possible.

Ronald Muncher

Jun 6, 2014

My wife and I have purchased two vehicles from this dealership in the past two years. Both of these occasions were the best and most efficient car buying experiences we have ever encountered. Our salesman was Antwone Bedford, he was very knowledgable, friendly and efficient in his approach to taking care of us. I would also like to say that the service department has always exceeded our expectations as well.. Good job to the entire staff at Dick scott! Ron muncher

alexis ling

Jun 5, 2014

i came in very scared since im 23 and i for sure though i would need a cosigner. EVERYONE at the dealership was extremely helpful and very nice. long behold i did not end up needing a cosigner and was able to get a vehicle with in a week of coming in. they helped me with the trade in process so my down payment was pretty much non existent and i also got a reference from them for an insurance salesman which made my full coverage payment affordable. the sales woman, amber was honest with everything and made me feel comfortable with my decision. i didnt get the run around, and no one was trying to sell me something i couldnt afford or a car that had issues. when i came to pick the car up i gave amber a big hug. i will always recommend this dealership. it was a pleasure doing business with you!!!!

\Marilyn Mckenna

Jun 4, 2014

The entire experience was great. The car is amazing and they worked with me on pricing and everything else!

Kim Nice

Jun 3, 2014

I had less than acceptable service from two other dealers trying to purchase a vehicle in the week prior. A simple on-line search lead me to Dick Scott Chrysler Dodge Jeep Ram. I was immediately greeted on-line to inquire about my needs. Danny Katzenstein called me within 5 minutes and worked to see if the vehicle I was interested in was in stock, met me at the dealership and introduced me to David Starzyk who was eager to help and make sure that I was able to purchase the vehicle I needed in a very timely fashion with the utmost professionalism. Eric Roundy was great with the finance approval. My entire experience at Dick Scott has been a A+++. This dealership should be the benchmark for Chrysler's Dealer Network.

Brian Mills

Jun 2, 2014

Just picked up the new Jeep Cherokee Limited from my friends at Dick Scott Automotive Group. Larry Welsh, my sales consultant, was awesome and extremely knowledgeable. Great guy to deal with. Financing was fast and easy. Why go anywhere else?

kerry Stover

Jun 2, 2014

I had a wonderful experience turning in my last vehicle for a new lease. Dan Hamblin was very knowledgeable, polite and professional. He made sure I was able to get the vehicle I wanted and the entire process went very smooth and fast. Mr. Hamblin was extra accommodating with my request for vehicle features and timing. Great experience and I have already referred a friend. Thank you, Kerry Stover

Linda Bedard

Jun 2, 2014

They matched pricing and made it very easy to buy the car.

tina huber

Jun 2, 2014

dave was very helpful, but being there for 4 hours waiting to take the car was a bit much.

Josh Fouty

May 29, 2014

I came in looking for a specific car and it didn't quite work for what I needed, but Bob helped me find a car that fits me perfectly. Everyone was friendly, patient and extremely helpful. I've never had a better experience.

dhanka

May 27, 2014

Caught Dan on a Saturday at 3:05pm (closed at 3pm) and he stayed patiently and assisted us in our vehicle selection... never rushing us. We returned the next business day and picked up our new Town and Country. Dan was very knowledgeable and thorough with the vehicle delivery. I would highly recommend him to my family and friends.

h63010

May 27, 2014

...I understand the Doc Fee of $75 is another way of boosting profits...for 10 minutes of typing the various forms. BUT WHAT I DO NOT UNDERSTAND I was not given the chance to decline or told ahead of time, regarding theft guard at $299 & wheel locks at $71 only when I went to the dealer ship to pick up my Jeep was I informed while signing the purchase order & other paperwork.This was the only disappointing experience I received in buying my new Jeep at Dick Scott's in Plymouth.

Emmanuel Brown

May 26, 2014

Very good service and friendly customer service and salesman David was extremely helpful and experienced in his job..

William Vannetta, Jr

May 23, 2014

David is an excellent Sales Person.. an asset to Dick Scott Pre-Owned Center.

Lindsay Bona

May 21, 2014

Buying our new Dodge Dart was a good experience. Unlike other Dodge dealerships we were greeted right away and were welcomed.

Sara Calderone

May 20, 2014

David was very helpful. I was very happy with my experience here.

Kevin Karsnick

May 19, 2014

Donnie was very helpful in selling me this car. He was very personable and let me know everything necessary to know about making a purchase. Donnie quickly assessed my needs and got me the best vehicle possible. Donnie even came in on his day off to close the deal, and to me, that is exceptional sales service.

kmontgom1986

May 19, 2014

We met with Dave Hamel and we were sold. He is very good at what he does, he will make you feel very comfortable. I am very happy with my new 2014 Jeep Patriot, I love it! If you are looking to buy a new vehicle, I suggest you go to Dick Scott and ask for Dave Hamel. You will not be disappointed!!!

Kristen Bieniewicz

May 15, 2014

Got just what we wanted. Chris didn't try to talk us into anything more than what we wanted. We had a price limit and came out a bit under that limit.

SunnyMilo

May 14, 2014

I loved that with each test drive, Dan explained in detail certain things about what we were testing. Never once did I feel pressured to buy a car!

Tamara Burnett

May 13, 2014

Bob Borkowski was very professional and fair. He returned all my calls in a timely manner. He also worked with me to help bring down the price of my truck so that it fit my price range. I recommend Bob and Dick Scott Jeep to any one looking for a vehicle.

Richard Runchey

May 12, 2014

Always taken care of Antwone is very professional and dedicated to doing a good job. I have leased many cars from Dick Scott and will continue to do so in the future. Service Dept is very good also

Kmills68

May 12, 2014

My sales Lady was Holly Marks, She is a pleasure to work with. Have been coming here for years and continue to come back when I am in the market for a new vehicle. Everyone at the dealer is friendly and helpful. I would recommend this dealer to anyone I know looking for a new Dodge, Chrylser , or Jeep.

mscook

May 12, 2014

All of the Dick Scott employees were very couteous and knowledgeable.Jason was great to work with and I felt like I got a good deal on the new van as well as my trade-in.

ruth thomas

May 9, 2014

DAVE WAS VERY PLEasant and helpful, I didn't feel like I was being taking advantage of and was able to find what I needed with his help.

Jason Farris

May 8, 2014

Thank you very much. My wife and I are very pleased and we received exceptional customer service. Steve Knapp was very helpful and friendly. He was willing to go the extra mile.

Eric Beasley

May 6, 2014

Bob was very helpful and courteous he seemed very concerned with my problems. I would definitely recommend him to a friend.

Tiger24Fan

May 5, 2014

My experience in purchasing a new vehicle was very positive. Everyone there was very friendly and my salesman, Dave Goethe,did a fantastic job. He was vey knowledgeable and did a great job in going over my new vehicle with me. I will highly recommendDave and Dick Scott to others.

Sports Fan

May 3, 2014

My experience in purchasing a new vehicle from Dick Scott in Plymouth was very positive. Dave Goethe did a great job in helping me find the vehicle that I wanted and helping me through the buying process. He was very helpful and I'll surely recommend him to my friends. Great job Dave!

Pamela Duckworth

May 2, 2014

It was great, we got the car we wanted . We are very satisfied and would come back any time.

AMANDA HURST

May 1, 2014

AN ENJOYABLE EXPERIENCE. EVERYONE WAS VERY PATIENT AND INFORMATIVE.

spcade5

May 1, 2014

I Have never been happier with a dealership as I have been with dick scott. I usually buy used but was buying new this time and had the best experience with Dave.. I was able to do most of it over the phone.. with my work schedule and the 45 min drive there I was thrilled at how accommodating he was to get me what I wanted and only having to make one short trip out to him...If you are looking at buying a vehicle I say stop in and see what Dave can do for u he got me what I wanted.. when I wanted it.. and all at the price I wanted to spend.. thank you Dave for a great experience...I will definitely be returning. .

SrRedWings

May 1, 2014

We went in with many questions about what to do with a lease that was about to go over miles and options about buying another family car. Jim Scales could not have been any better in helping us out and getting us the best car with the best deal. We would up getting out of our current lease early and into a new (and better) T/C for just a few dollars more a month than my current lease. We also bought another family car a Journey Limited at the same time. Jim and the crew were great about taking care of us every step of the way even staying after on a beautiful Saturday afternoon after closing time. We can not say enough great things about our time, service and care from Dick Scott Dodge.

Gerald C Goethe

Apr 30, 2014

We were very impressed with Dick Scott Dealership in Plymouth,Mi. We were introduced to many employees and all were very nice. David, our son was very business like & very respectable. We were impressed & pleased. We certainly appreciated all the help we received. It is a pleasure to drive & own a great car. We thank David so very much & Dick Scott for a great deal. It was really neat to see our car waiting for us on the front ramp to "greet" us! Gerald & Marjorie Goethe

robert hojnacki

Apr 29, 2014

Outstanding customer service. Everyone was very pleasant. Will always recommend Dict Scott Chrysler Dodge Jeep. Thanks.

christopher kerby

Apr 28, 2014

Great, very friendly, quick and to the point. I don't have alot of free time myself. I knew the type of car I wanted. The salesman Dave "chopps" Starzyk was not only entertaining to talk too but was very personable. He took me to the exact car I was looking for on the first try. Unlike other dealerships I went too before, Dave did not attempt to up sell me. He was very straight forward and professional. Dave recommended I get the wheel warranty as I live in Michigan and lets face it.... The pot holes are horrible. Thanks to everyone at Dick Scott Dodge I will be back and sending all my friends and co-workers to you.

Maria Mathews

Apr 25, 2014

I am so happy w/our whole purchase experience at Dick Scott. I will definitely recommend this dealership to my family & friends. Very happy w/our Sales Professional, Chris Rego. Thank you so much, best of all I love my Patriot. It is definitely the best ride ever, awesome. Sincerely, Maria Mathews

Sean Pavliscak

Apr 24, 2014

I got helped immediately upon arrival, and throughout the deal, I received exceptional service. I was offered a fair deal, and they helped me meet my requirements. The process was flawless and quick. I recommend this group highly.

5fathom

Apr 24, 2014

All the sales people friendly. Our sales person, Holly Marks was very efficient. She took us through the entire Lease procedure and took time to carefully explain each feature of our new Journey. We met Service Department personnel. The showroom was beautiful with 18 models on the floor. If this is an example of how Dick Scott operates they just secured two future customers.

Kevin Kenyon

Apr 23, 2014

Very good experience would recommend to anyone . .

Rachel Vollmer

Apr 22, 2014

Bob was very helpful and was willing to answer questions at odd hours due to my work schedule. Always very polite and quick to answer any question I had.

GINA MALPELI

Apr 21, 2014

DONNIE WAS AMAZING! I HAD A LOT OF QUESTIONS AND CALLED OFTEN AND HE WAS ALWAYS WILLING AND ABLE TO HELP ME. HE HELPED MY DAD PURCHASE A VEHICLE RIGHT BEFORE I CAME IN TO PURCHASE. I HAVE ALREADY RECOMMENDED HIM TO 3 OTHER PEOPLE!

Yvette Bradley

Apr 18, 2014

I went into Dick Scott because it was very close to my home just to look at a vehicle. I sat down with Don and he provided more than exceptional service. I have purchased several vehicles in the past and I must say that Don has been the best salesman yet. I was extremely happy with my purchase and overall my service. Don was very helpful and straight to the point. He has excellent customer service and I loved his personality.

Robert Zaguroli

Apr 17, 2014

Very Pleasant experience. Chris was very helpful, and honest. Not pushy.

Justin Allen

Apr 15, 2014

Easy, to the point, didn't try to sell me a garbage car and showed me exactly what I asked to see.

Barbara Kitlinski

Apr 14, 2014

Very good experience with Bob and Colleen . . . . . . .

Lisa Matey

Apr 11, 2014

Took a little longer to repair my car, but Harley was good about calling me right away to inform me. Harley is always good to work with.

Tinagenitti

Apr 10, 2014

We worked with Jason Scott and Chris Rego and they were just awesome! Both we're very accommodating and a pleasure to do business with.

MANPREET CHAHIL

Apr 9, 2014

IT WAS GREAT!! WAS IN AND OUT. . . . . . . . . . .

Art Zylka

Apr 8, 2014

Well,this was not our first time looking for a new Jeep for the right price. As soon as I walked in we were pleasantly greeted by one busy salesman who turned us over to Dave Goethe. I noticed a very nice Ram Express on the floor I couldn't take my eyes off of. But we were there for a wrangler for my wife, not a truck for me! I couldn't purchase a new vehicle at this time, no way budget would allow. After talking to Dave for a few, I jokingly told him we would love to buy two cars from but we didn't think it was even close to being possible. Well, after several high fives we had purchased a new Ram, and ordered the New Wrangler! Both of us couldn't believe it. Dave and his finantual gurus made it work for us! A dream come true for my wife... And not a bad way to spend an evening. Very friendly people everywhere we looked, no cut throat salesman, everyone worked together very well. An excellent dealership! An excellent experience! Thank you Dave, Dick Scott and everyone else involved!

Cary Gilbert

Apr 7, 2014

I was surfing the internet looking for a 300 when I spotted the one I eventually purchased at Dick Scott. Everything went very smoothly from the initial phone call to Colleen. She was super friendly and guaranteed me she would beat any deal from competitors. To my surprise she lived up to her word! Not only did I get a great deal but the service was exceptional and went beyond my expectations. I have bought several cars over the years from multiple dealerships, but as long as Chrysler/Dodge keep making great vehicles I'll be a Dick Scott customer for life!

jeep9713

Apr 6, 2014

Dan Hamblin was a very friendly and helpful salesman to work with. He was not pushy or intimidating at all. It very nice doing business with him.

linda White

Apr 4, 2014

Dan was just an awesome sales person, he did a fantastic job in answering all my questions and researching the vehicle with all the options I needed without trying to sell me something I did not need. I would defiantly contact Dan again for my future needs.

andrea bynum

Apr 3, 2014

The overall experience was nice, Donnie was great, He kept me informed. I left a very happy customer. All the staff that I encountered were very friendly.I was treated as if I were buying the most expensive car there. If you want a good evperience come to DICK SCOTT Plymouth.

Brian Penn

Mar 31, 2014

Everything went smooth and easy. I had purchased a 2009 ford fusion and when i got to the dealership to pick the car up it was ready and i didn't have to wait.

cary gilbert

Mar 28, 2014

Everyone was very courteous and professional. Went well beyond my expectations. Will recommend Dick Scott to anyone interested in purchasing an automobile. Thanks dick Scott!!

Brandy Morgan

Mar 26, 2014

I love dick Scott Jacin is so nice and is always friendly and helpful. He helped lease my car and now to buy it. Colleen in used car financing was very helpful land friendly to.

crl74

Mar 26, 2014

My recent purchase of a 2014 Town and Country at Dick Scott Chrysler in Plymouth was excellent. From start to finish it went extremely quick.Jason Scott and Dan Hamblin were Great. Customer service was excellent. Knowledge of product was excellent. Showroom was very clean.Dan Hamblin and Jason Scott went above and beyond to make sure I got the van I wanted at a great price. I can honestly say my experience at Dick Scott Chrysler was excellent!! I will definitely recommend friends and family to Dick Scott Chrysler in the future and I will be returning to take delivery of my next Town and Country.

Angela Chevis

Mar 25, 2014

I am pleased with the service I received at Dick Scott.

James Stallings

Mar 24, 2014

Considering it was my first time ever getting a car from the dealership, Antwone Bedford took his time showing me different things that I hadn't known before. I appreciate his service, and I'll definitely be back in the future.

Jason Craver

Mar 21, 2014

Awesome! The staff was more than helpful....................

Jay Andrews

Mar 21, 2014

Michael worked with me to schedule and appt, provided shuttle transportation and explained everything to me clearly.

Jason Sparks

Mar 19, 2014

Bobby was extremely helpful and straightforward. I walked away from this transaction feeling very satisfied that I maximized my dollars and will have a great vehicle for many years to come.

Barbara Buchalter

Mar 18, 2014

Bob made the experience wonderful. He listened and let us test drive the cars we were interested. He worked with us to met our terms. I love that I could test drive alone, there was no TO when we wanted to think about our decision and make our arrangements.

Jeff Barta

Mar 18, 2014

Jim Scales helped with my 200 lease. He goes above and beyond in assisting the customer. I will definitely be back and will also highly recommend the dealership. Thank you for all of your assistance!

Jordan Hernandez

Mar 18, 2014

Amber was very helpful and nice, I would refer my friends to buy cars from her

Kurt Kasten

Mar 18, 2014

The experience with Holly went great it was when my daughter and I went to sign for the vehicle that they were told the interest rate went up since we talked to Holly earlier in the day. I do not agree with that at all.

Piotr Mikolajewski

Mar 18, 2014

My expirience was great service was fast and didnt have to wait for anyone also Bob the guy that was helping me out was super cool and plesent to talk to .. Everything was fast and smooth .

Charles Socha

Mar 17, 2014

Everyone in the dealership was very accommodating and I would have to say it was probably the best experience I,ve ever had purchasing a vehicle. Jim is a great salesperson and you are lucky to have him.

Dexter thomas

Mar 17, 2014

I was greeted at the door with friendly faces and treated exceptionally well.my salesman was very professional and took care of business and got me in a nice car without a lot of hassle

Piotr Mikolajewski

Mar 17, 2014

I had a great buying experience. Bob assisted me with my choice of vehicles and test drives

Renee postler

Mar 17, 2014

Chris was a great help. He was able to get us the vehicle we wanted and it was a smooth purchase.

THOMAS LUDKE

Mar 17, 2014

MY EXPERICECE WAS FANTASTIC THEY GOT ME THE CAR I WANTED FAST AND AFFORABLE FOR ME. I RECONMENED THIS PLACE TO ANYONE.

Barbara Buchalter

Mar 14, 2014

Bob listened to what my needs were and spent plenty of time letting us test drive the vehicles we were interested in. He was more than willing to work with us under our terms.

Janice Opalewski

Mar 14, 2014

It was fine and our salesman was not pushy and very pleasant. I was glad he had a sense of humor.

JANICE OPALEWSKI

Mar 12, 2014

VERY GOOD AND FRIENDLY, JIM HAS A SENCE OF HUMER WHICH I ENJOYED. WAS JUST LOOKING AND LEFT WITH A NEW CAR

Brian Landin

Mar 10, 2014

Very friendly and prompt delivery, great sales man in Steve Knapp

JAMES DIMITROFF

Mar 10, 2014

FEELS LIKE I PURCHASING FROM FAMILY ......................

ERIN SCHRAW

Mar 7, 2014

AWESOME HELPED ME OUT FAST AND TO THE POINT, VERY HAPPY

sarah mccausland

Mar 5, 2014

Dave worked with us for everything we asked for. Hes a great guy

audreysommers

Mar 3, 2014

I went in for an oil change for my Chrysler 200. While waiting, I walked into the dealership side and asked for my salesman because I wanted an update on the lease of my car, which I purchased over two years ago. But the salesman was no longer there. Dan Hamblin approached me and asked if he could help me. When I told him what I was asking about, he told me about an exciting February offer.After sitting down with him after he checked out my lease agreement, Dan said he could get me into a brand new 2014 Chrysler 200 for $60 less a month that what I was paying for my 2013 vehicle.He verified it with Eric and I was able to get my car the next day!Dan, Eric and Mr. Little were very accommodating and made my experience extremely pleasant.I highly recommend this dealership and personnel to everyone!

Tracy Ellsworth

Feb 19, 2014

Fantastic experience ! Wonderful customer service! Thanks a million! Will highly recommend !

gross7756

Feb 19, 2014

I called ahead before my visit and asked to see a new Town and Country listed on their website and requested a salesperson who would be knowledgeable. They had the van ready when I arrived at the dealership 30 minutes later. Dan Hamblin proved to be quite knowledgeable about the vans, was friendly, and completely helpful. I received a good price for a trade in and walked out owning a new car. I had been totally unhappy in my dealings with two other dealerships that I had visited, particularly around the issue of sales people not being familiar with their product. My purchase at Dick Scott was everything I hoped it would be and completely opposite from my other experiences at two other dealerships.

dAN dART

Feb 12, 2014

Pete was very helpful and honest. I came to look at a particular jeep and he showed me the one and did't try to upsell or push me into anything else. Extremely satisfied

Justin Spencer

Feb 10, 2014

The whole purchase experience was exceptional . . . . . . . . . . . . . . . . .

Anna Ferro

Jan 28, 2014

This was my third time buying from Dick Scott Dealers and they surpass my expectations every time! The service I received was amazing, no one is ever pushy, everyone is so respectful and I never have to dread the car-buying experience as a woman! Dave Hamel especially, worked out some magic on my new Dodge Dart and he was incredibly patient with me. He could tell I was worried about my credit but promised me a great deal on the car I wanted without sacrificing any options that I had my heart set on. Thank you Dave! (I had Jacin Lohman previously and he is wonderful as well)

provolt

Jan 25, 2014

My first Time Experience was great There was NO Dealer that could seal me a car. and I went to at least $ or 5 Dealership, So I say go to DICK SCOTT and get your New car don't wait.

ANGELICA JIMENEZ

Jan 20, 2014

THIS IS MY FIRST CAR PURCHASE, THE STAFF AT DICK SCOTT MADE IT EASY AND HASSLE FREE

NANCY O'CONNELL

Jan 17, 2014

FLAWLESS AND STREAMLINED.................................................

CHARLES MANN

Jan 10, 2014

GOOD (EASY TO WORK WITH) . . . . . . . . . . .. .. . . . . . . . . . . .. . . . .

john forster

Jan 9, 2014

Great experience all involved in transaction were pleasant and helpful, seemed very trustworthy.

daisymay2014

Jan 6, 2014

I am very happy with bringing my jeep in to dick scott dodge due to the great friendly service I receive and always feel confident that I will drive out with what I came in for in confidence. I will always recommend friends and family to a dealership due to totally experienced workers who know what they are doing. The smaller rinky dinky joints give me the creeps and are over priced in what you get and the quality work.

nadinebye

Jan 2, 2014

From start to finish, the service offered at Dick Scott was exceptional. The sales staff were extremely personable, knowledgeable,and explained every detail to me without me having to ask anything. It was as if they had anticipated any and all issues and made the process easy and worry-free.Additionally, I love my new Ram 1500! I would highly recommend this dealership to people who would like to be treated well, and begiven an excellent vehicle buying/leasing experience.

Drev0711

Jan 1, 2014

Our experience was great! We had some questions concerning the mileage and they were able to answer our questions in full detail. Donnie was also able to get the price of the car down to our liking. We were very pleased with our experience.

Jwilliams0023

Dec 31, 2013

This was my best car buying experience! It was so smooth and everyone was friendly. I'll definitely be recommending dan/ this dealership to others!

Buyer

Dec 30, 2013

Internet specialist acted like salesman, sent me to Canton location, car i inquired about was not there!

Cari Hamblin

Dec 28, 2013

Our visit to Dick Scott Chevrolet & purchase of our new jeep patriot was such a pleasurable experience. We won't hesitate to refer to them

Brooke Jadallah

Dec 23, 2013

Not only did Jacin deliver my new 2014 Town & Country to my home, he also switched out all three of my car seats from the older town & country and installed them into the newer vehicle. He also programed the garage door opener to my new Town & Country as well... Did I mention he also brought coffee?

parker7801

Dec 23, 2013

Dan and Jason took a horrible experience of shopping for new vehicle from a previous dealership which will remain nameless into a comfortable and calming joy that I did not think was possible when shopping a new car. Dan took astep by step approach showing and operating each feature explaining the function. Jason took a step by step giving mea break down of the financing process. I give them 10 for outstanding and will recommend this dealership along with having family and friends speak with Dan and Jason.

and1makes2

Dec 21, 2013

Took my car in for an oil change and the technician, Ryan, discovered a more serious issue. I'm so thankful that they have "lube techs" that do more than just rotate tires and perform oil changes. I had no idea that I was transporting my child around in an unsafe vehicle. Harley was wonderful in getting me the best deal possible for my repair and I really felt that he was in my corner. Eric performed the necessary repairs in a timely manner and I had my car back and on the road that same day.

Jeri Cornwell

Dec 19, 2013

just walked in 8:45pm to look and was so pleased with the approach and helpful information from Don, just decided to buy. He sold to me in the manner I like to sell to others & to be sold to myself

hdimitrievski

Dec 18, 2013

I came in because my brand new Town & Country had the airbag light going on and off. This was covered under warranty. However, when I was transferring my two car seats, diaper bag and brief case from my vehicle to the loaner not one person offered to help me or to even get the door for me. There were about 3 people in the service area, none of them were assisting other customers and they all simply watched me as I struggled carrying all of the items from one vehicle to the other. To top it off the atmosphere in the service area was glum and no one had a smile or a friendly "Hello!" to spare. I won't be recommending this service department to anyone that I know.

hillbillyjim

Dec 17, 2013

Seemingly my van may possibly infected with gremlins, hoping it is not a Lemon. I have 3 - 2013 Dodge Grand Caravans in NJ and none have had these issues, hoping for the best. Keep up the Improvements at Dick Scott Dodge/Jeep, I like what has been done so far!P.S. Your place doesn't wash vehicles any longer, this is my 3rd Grand Caravan I purchased from Dick Scott, though I have been away with the Army, it was a thing that was done before.....

spikj1

Dec 16, 2013

After trading in my charger for a Jeep Wrangler this is the first visit for service. When I bought the Jeep we had purchased an oil change deal from your dealership. At the signing for the new Jeep I was assured that this would be transferred to the Jeep. Today I was told that it could not, I am very mad about this and feel as though I was ripped off.

golfchick

Dec 7, 2013

Holly, Eric, and Jason were wonderful to work with. Everyone was knowledgeable,friendly and willing to help us and work with us to get the vehicle we were looking for. It was honestly one of the best car buying experiences we've ever had.

knkroberts

Dec 1, 2013

My wife, son, and I were looking for a dependable used car our son could use to get back and forth to school. Having great experiences purchasing new cars from Dick Scott we decided to go there first. We were greeted by Anthony Charles, a very personable young man and willing to go above and beyond (and he did) to make our used car purchasing experience as good as our new car experiences have been at Dick Scott. I would highly recommend Anthony as a sales person to see if you are looking for a used car.

NewBlueJeep

Dec 1, 2013

We were greeted immediately upon arrival, and talked with Jason about what we were looking for (a 4 door Wrangler). He recommended Dan, who is a Jeep owner himself. Dan was very professional, and helped us to compare prices and features of different models. We never felt pressured to make a selection too quickly or spend more than we had expected. This was a pleasant contrast to another dealer that kept us waiting for over 90 minutes (and probably longer if we hadn't left) when we had scheduled an appointment. It made the 40 minute drive to this dealership worthwhile. We purchased a new Jeep that day, and got the price we had expected (fair compared to prices we had seen elsewhere). When we picked up the car, Dan sat in the Jeep and went through all of the features in detail. He has sent follow up emails to offer assistance if needed. Overall, we were very satisfied with the experience.

caweaver

Nov 26, 2013

We were looking to get into lower lease payments. I thought for sure I would have to trade in my luxury vehicle for a base model. Dave was able to get me into a luxury vehicle that I looooove for a good price. When I picked up the car, he did a great job of teaching me everything about it. I walked away thoroughly satisfied and look forward to being serviced in the time to come! One could not ask for a better experience.

RToole

Nov 24, 2013

I arrived with the intention of buying a used car and left with a new Dodge Dart. The buying process exceeded my expectations; from Dave's thoroughness and knowledge to Eric's expedience and professionalism, the service and communication was excellent. I was very happy with my experience and would definitely recommend them to friends or family.

hharding

Nov 22, 2013

Holly and Jason were great every step of the way. This was one of the most painless and definitely the shortest amount of time I had to spend dealing with the sales process. Would definitely recommend them to my friends and family!

tknsav

Nov 20, 2013

Dan was great, Ill go back to him again when I'm ready to turn my other vehicle in. Very friendly place very quick and painless experience.

jasonnewcar

Nov 15, 2013

The whole experience from top to bottom was easy, friendly, and very professional. Antwone and Jason were great! I will definitely keep recommending this dealership to everyone!!

ktanaka

Nov 12, 2013

My experience at Dick Scott was great. I went to a few Dodge dealers before coming to this dealer and I chose to lease my new vehicle with Dick Scott. Antwone got the car I wanted in the price range I was looking for and gave me the best deal out of all the other dealers I went to. I would highly recommend this dealer and my sales associate, Antwone.

jkuderik

Nov 11, 2013

Dan was awesome. This was my furst brand new car and he was very willing to help me thru the process. He showed me everything about the car. I told him what I wanted and he found me a car that was even cheaper thab the one I foubd online and it had more features. Excellent job Dan! I loved the service I received, and even the follow up service options that you told me about. Looking forward to earning free oil changes!

SDW at 4

Nov 9, 2013

I would never buy a used car from dick scott in Plymouth again, the very next day the car was leaking oil, and needed a water pump, timing belt, took it back to see if they could fix the problem, or at least give me a discount on repairs, as they told me the car was in good condition when they were selling it to me. The manager was very rude and disrespectful, he said I bought it as is, I new that , but if they would of disclose all the problems that was wrong with the car, and at least be honest with me about it, all that the manager did was give me a 989.00 estimate, on what it will cost to fix it. That's bad business. Iam very unhappy, and will never go back there, The manager there Dave needs to find another job, he is not good at what he does. with regret and disappointed SDW

mel5f2

Nov 9, 2013

We entered Dick Scott Dodge simply to see what our options were for purchasing a new car. We met with Dave and we were sold. Not only did I get a vehicle I wanted, I also got it in my price range. Dave is very good at what he does. Thank you Dave for my new Dodge Dart. I love it:)

john

Nov 8, 2013

I have purchased two vehicles from here both were used but look brand new.Dick Scott has great inventory and great customer service. My sales representative Joshua Marhofer has a client for life. He cares about his clients and does his best to accomodate their needs. If you are shopping for a used vehicle see Joshua. Overall I give this dealer a five star rank. Keep up the good work Dick Scott.

aasalamy

Nov 8, 2013

While searching for a used vehicle, I can across a 1997 Ford Explorer loaded with under 39,000 miles. Too good to be true, I thought. So I had a friend meet me at the dealership to check this car out. To our surprise, it was solid. Took it for a test drive and it handled beautifully. This was the care I wanted. Anthony was very personable and easy to deal with. Admittedly, I gave a low ball offer just to see how firm the price was. To my dismay, it was very firm. So I left. The next day, I called Anthony and made another offer and he said the bottom line was $5,000. That sealed it. I had my fiance meet me the next day at the dealership so we could finalize the purchase because my credit is in repair at the moment. Try and try as they might, they just couldn't come up with financing terms that were acceptable so we tried our bank one more time. They weren't able to help us favorably either. We went back to the dealership to let them know it didn't appear it was going to happen. Anthony really felt bad because he knew that was "my" car. Two days later, we received a call from Colleen who said she had obtained financing for us from someone else. I have to admit, the deal was amazing. We hurried to the dealership and within an hour we were on our way in "my" car. If not for the diligence from Anthony and Colleen, I may still be looking for a vehicle. But because of them, I have "my" car. Thank you Dick Scott for having the vehicle and a special thank you to Anthony and Colleen for making it mine.

BruceThousand

Nov 8, 2013

The reason I rated Dick Scott Jeep so high is because of Dave Hamel. I am a returning customer to Dave and when I came in to the dealership he knew who I was, what my preferences are and immediatley started working on finding me the vehicle I wanted. Dave also secured me a fair price for my trade in. I highly recommend Dave Hamel at Dick Scott Jeep!

audraj

Nov 7, 2013

Donnie was very helpful and knowledgeable. He had the car I wanted all ready when I arrived which was helpful when driving a distance. I was very pleased with the whole experience.

Spector2112

Nov 7, 2013

Dave Hamel was a pleasure to work with. He went far above expectations to make sure our purchasing experience was wonderful. Will definitely reccomend him, as well as Dick Scott to friends and family.

YumYum78

Nov 1, 2013

Worst car shopping experience ever at this dealership.Found car I wanted online, called and asked specific questions regarding condition (pet, smoke odor, dents, dings ect), was told it was in perfect condition. 2011 Durango, one owner, clean carfax so I took their word. I had asked these specific questions prior to going to see because they are located 3 hrs away, wasn't going to make the drive if there were problems. Car was priced right and based on what they said over the phone I went prepared to buy it, had check from credit union in the purse ready to go.Arrived at dealership on Sat morning, one other buyer on lot looking, walked the lot for over 10 minutes-noone came out, started to head towards trailer and salesman came out when I got to steps, informed him of car I was interested in, he got keys and met me back at car.Did a walk-around and commented that it wasn't as described: there was still pet hair stuck in seats (was told no pet smell and they thoroughly detail cars so no smell would remain if there had been. According to carfax this car had been on lot for over 3 months-wasn't like they just got it in and didn't have time to clean it up). WINDSHIELD WAS CHIPPED AND CRACKED, ding on door and 3 chips in paint on doors. I expressed my concern to him and his reply was "Sounds like you need to buy a new car if your expecting something perfect." Holding back I just replied certainly not but I do expect honesty when I called and asked about these issues specifically. Still what I wanted and figured I would address issues in offer so took for test drive. Service light came on for oil change...I quote online description "Fully serviced and ready to go"-so fair warning as I see they are still posting that on vehicles.Asked for report on work done since they brought in, you would have thought I had asked for world peace because he had to walk to another building to get. Surprise, said oil change was done-so was report fraudulent or did the Dodge certified mechanics not know to reset the service indicator in car? After reviewing, Salesman leaned back in chair and with arms crossed said "So do you want it or not?" Said yes, he remained silent so finally made offer, immediately replied no way, can't do it, I replied well what can you do? He, arms still crossed and leaning back, said "You can pay what we are asking or have a nice trip back to Ohio". I stood up and said too bad, would have liked to give you check ready in my purse, I'm sure I can find someone else who wants it, and left. My offer was only slightly less than sticker and I asked that windshield be repaired (Don't know about Michigan but here its illegal to drive with cracked windshield, I was surprised they even let people test drive with it) and small container of factory matched paint so I could have door chips repaired myself to avoid rust. Funny thing is had I been treated with an ounce of respect I would have paid asking and he could have had the sale. I wouldn't buy from them if it was the steal of the century.

Big Kahuna

Oct 31, 2013

Larry Welsh and Jason Scott provided an excellent buying experience. Very professional!

jheins

Oct 31, 2013

Larry Welsh and Jason Scott worked with us to get the vehicle we wanted, the price we were looking for as well as the finacing we needed. Very professional and friendly!

jay ray

Oct 29, 2013

eric roundy and his schooled to be con man employee's.sold me a car that was full of problems and papers from dealer said it was cleared of any problems and had an 126 point inspection done my service.i bought it and same day my transmission started leaking,power steering started locking,check engine lights blinking like a christmas tree.it stopped on my wife and infants three times and every time i had it serviced by dick scott,through my warrenty i had to pay an extra $1750.00 that eric roundy suckered us in to buying,claiming they would cover any repairs but wear and tare,well it was all mechanical problems and service lied and said they wouldnt cover and tried charging me for any repair.so i cancelled my warrenty and said screw dick scott.dont get fooled like i did!

CPaterra

Oct 21, 2013

Great experience. Eric and Jim were informative and honest about the vehicles I looked at and worked hard to get the deal done. Jason also expedited the credit process. I will definitely be coming back to this dealership!!

Lisa8564

Oct 4, 2013

Donnie did a great job helping us get our used car checked out and purchased. He is friendly, knowledgeable and respectful. He helped us quickly select the car that was right for us.

shondaj

Oct 3, 2013

colleen was great she got me a car with the best deal she was straight forward and honest I will always come back to her thanks colleen

Paulie78

Oct 2, 2013

Both Dave and Santez were very friendly and knowledgable. This was my first visit to Dick Scott Dodge and my wife and I were very impressed. Santez even took the time to dance with my daughter after we lease our beautiful Town and Country. Thank you for the best deal around and I'll be happy to come back again.

PaulRadiwon

Sep 21, 2013

Josh and Colleen were friendly and a pleasure to do business with. There was a good selection of vehicles. Dick Scott is an excellent dealership.

dlrip01

Sep 16, 2013

This was my second Town and Country van to lease from Dan Hamblin at Dick Scott. As with my first lease, Dan treated me in a fine, business, professional manner. He took time to understand my needs and wants. I believe we ended up with a fair deal for both. He offered his ongoing help, and I have called him once. He quickly answered my questions. Again, it was a pleasure dealing with him.

faith0625

Sep 16, 2013

I am extremely happy with the service at Dick Scott. My husband purchased his car and He has not had any problems. When I decided to get my car DIck Scott was the first place I thought about. I just purchased my Dodge Journey I am very satisfied!! I will be recommending other people. Thanks Collen over at Dick Scotts.

stncld737

Aug 16, 2013

Santez displayed professionalism and was very polite. No pressure sales. Seemed very knowledgeable and was able to answer all of my questions. He is an asset to your dealership. I leased a 2013 Chrysler 300 c and he took his time to explain all of the features of the car. I highly recommend Dick Scott Dodge and Santez to anyone looking for a great dealership and an honest sales person,

jlmahan48

Aug 13, 2013

My wife and I visit with Jim Scales On Saturday Aug, 10th and returned Monday Aug. 12th and purchased a new 2013 Jeep Grand Cherokee Overland. On Monday we completed the purchase in approximately 2 1/2 hours with a great deal. Overall the experience was very good.

mwonnacott

Aug 13, 2013

Wow..This place always goes over and above to keep me happy. I have been buying here for 13 plus years and for many more.

garymax

Aug 6, 2013

The fleet manager, Randy May, was the main go to person that I dealt with. From our initial meeting I felt that he really had my best interests at heart. He was extremely knowledgable & courteous and took the right amount of time with the whole transaction. I was treated with respect and integrity and never felt like the velvet sales hammer was going to drop. Far from it actually. Randy explained most all the features of the car i wanted to purchase during our "test drive". I was at ease from start to finish and overall he and the dealership gave me a new found respect for the auto dealership system. He was great, I would purchase from him again and i would refer anyone and everyone to Randy in the future. He is a keeper and thank you so much for everything!Gary Max2013 Dodge Challenger R/T Classic !

CCrider

Aug 5, 2013

June 2012-driver's carpet and front passenger carpet soaking wet. Service said they could not find problem. Aug. 2012-same problem, this time I marked where water coming in from. They said problem was factory 'flexible' sunroof drain tubes and replaced with rigid ones. 7/3/2013-front passenger carpet soaked. Dealer could not 'duplicate' problem, despite my telling them that water coming in same as when drain tubes were clogged, so no fix. 7/16/13=passenger side soaked again. apparently Mother Nature is better at 'duplicating' problem than technicians. Now I will need to replace carpet that has been soaked three times plus find someone who can fix the problem for good. Will steer all my family, friends, coworkers and strangers away from Dick Scott Dodge Plymouth via Twitter, forums, etc... Response From: Dick Scott Chrysler Dodge Jeep Ram Added: 8/1/2013 12:29:05 PM Thank you for you comments and I apologize for you less than satisfactory experience. At Dick Scott Chrysler Dodge Jeep Ram, our goal is complete satisfaction, exceptional service, and, timely, accurate service repairs performed by highly skilled technicians at competitive prices for all customers. I would like to opportunity to respond to your concerns. Please call me at 734-451-2110 to discuss. I look forward to hearing from you. Sincerely, Joe Prokes Service Manager 8/1/13: After this post I was contacted by Joe Prokes asking for another opportunity to fix my leak. I dropped my car off there and after 4 days, I received a call that the cause of the leak was a crack in the sunroof troth (trough) which would cost me $1,379 to repair. The sunroof option, at purchase was $775. I chose to not have the work done at that dealership as I was not trusting of their diagnosis of the leak. I later discovered that the leak was actually coming from the 'rain channel' that runs between the door and the part of the roof that is adjacent to the sunroof and not the front and rear sunroof drain hoses that I paid $393.63 to repair/replace or the sunroof trough that would have cost me $1,379. I was now suspicious about that previous front and rear drain hose replacement and did some research. I found Service Bulletin #23-005-08 instructing repair of rear drain hoses by installing convoluted tubing over the portion that is in the trunk. I examined my rear drain hoses in the trunk and there was no convoluted tubing installed over them. I will be installing this fix myself and will find a knowledgeable and trustworthy mechanic to repair the 'rain channel'. Unless you like throwing your money away, I recommend you avoid Dick Scott Dodge in Plymouth for any service.

ddavey

Jul 28, 2013

Great advice from Jim Detzel, appreciated the guidance provided regarding repair of my PT Cruiser... very helpful, courteous and friendly and he also offered a full explanation of what was going on. Also appreciated the apology call when a mishap occured - it is what I would have exprected from a service provider, and Jim didn't let Chryler down.On the down side, I didn't always receive follow up phone calls and this would be a move to improve the service offered. Also, very annoying is the long drawn out "... welcome to Chrysler .... bla bla bla.... how may I direct your call?".... would prefer a shorter receptionist greating so I could just get to the point. All in all I have been servicing my vehicle at Dick Scott for a number of years and will continue to do so.

mpulse12

Jul 23, 2013

This is my third purchase from Dick Scott Dodge and the process went as smooth as the previous two. Colleen was friendly and helpful. I was always able to get in touch with her throughout the process. She got me in my dream vehicle even with my bruised credit with zero down. I highly recommend this dealer.

leche

Jul 22, 2013

We leased a 2013 Dodge Journey from Antwone Bedford. He was awesome! Best car dealership experience we have EVER had!! Will always choose Dick Scott from here on out!

maestrobih

Jul 18, 2013

Fast, proffesional and friendly service that is hard to find.Holly made my purchase fun, quick and smooth. Really happy with personnel, car, price and service. Thank you.

ccottrill

Jul 16, 2013

June 2012-driver's carpet and front passenger carpet soaking wet. Service said they could not find problem. Aug. 2012-same problem, this time I marked where water coming in from. They said problem was factory 'flexible' sunroof drain tubes and replaced with rigid ones. 7/3/2013-front passenger carpet soaked. Dealer could not 'duplicate' problem, despite my telling them that water coming in same as when drain tubes were clogged, so no fix. 7/16/13=passenger side soaked again. apparently Mother Nature is better at 'duplicating' problem than technicians. Now I will need to replace carpet that has been soaked three times plus find someone who can fix the problem for good. Will steer all my family, friends, coworkers and strangers away from Dick Scott Dodge Plymouth via Twitter, forums, etc...8/1/13: After this post I was contacted by Joe Prokes asking for another opportunity to fix my leak. I dropped my car off there and after 4 days, I received a call that the cause of the leak was a crack in the sunroof troth (trough) which would cost me $1,379 to repair. The sunroof option, at purchase was $775. I chose to not have the work done at that dealership as I was not trusting of their diagnosis of the leak. I later discovered that the leak was actually coming from the 'rain channel' that runs between the door and the part of the roof that is adjacent to the sunroof and not the front and rear sunroof drain hoses that I paid $393.63 to repair/replace or the sunroof trough that would have cost me $1,379. I was now suspicious about that previous front and rear drain hose replacement and did some research. I found Service Bulletin #23-005-08 instructing repair of rear drain hoses by installing convoluted tubing over the portion that is in the trunk. I examined my rear drain hoses in the trunk and there was no convoluted tubing installed over them. I will be installing this fix myself and will find a knowledgeable and trustworthy mechanic to repair the 'rain channel'. Unless you like throwing your money away, I recommend you avoid Dick Scott Dodge in Plymouth for any service.

apylepotter

Jul 11, 2013

Dan was an amazing salesperson. He knows his product and gave us a great overview of the Dodge Journey, answering many of our questions before we could even ask them. He wanted to get us in the best vehicle for us, not oversell us something we may have after regretted purchasing later. Buying a vehicle is a big purchase, not something people do everyday and his knowledge and making sure we understood the process made buying a car positive experience.

jasondib

Jul 6, 2013

My overall sales experience at Dick Scott Chrysler exceeded my expectations. I was interested in just looking at a Dodge Ram and ended up leaving with one due to the fact that everyone was so pleasant and professional. They met my needs, by far, giving me the truck I wanted at the price I requested and there was no pressure whatsoever. I will definitely be returning to Dick Scott for any future vehicle purchases and referring them to all friends and family. Thank you for the wonderful, no hassle experience.

miked321

Jul 6, 2013

Straight forward approach to car sales. Honest, energetic, and very helpful during entire experience. Didn't feel pressured. Even did a repair on used vehicle before I signed any paperwork. Would highly recommend this dealer and Colleen Coleman to friends and family.

New van man.

Jun 24, 2013

I have been a customer of Dick Scott Chrysler for a number of years. I have been to other Chrysler dealerships with disappointing results, so I always come back to Dick Scott when I'm ready for a new minivan. This dealership has always had excellent service, but the main reason that I come back is the sales representative, Larry Welsh. Larry always listens to what I am looking for in a new vehicle. He never tries to steer me in a particular direction. When he sees me in the service department, he always stops and chats with me about family, the minivan, or how are things in general. I generally do not write reviews, good or bad, but this last time just blew me away. Recently, my wife and I stopped at the dealership to see if we could get a new Town & Country minivan. We chatted with Larry about what we wanted (what was important and what was optional). Larry listened and asked a few questions and within 30 minutes he had the exact T&C we wanted. When we picked up the new Town & Country, Larry and his sales staff breezed us through all of the new vehicle paper work( financing, transfers, and etc.) in a short amount of time always with a smile and always making sure all of our questions were answered. My wife and I were extremely pleased how everything was handled from start to finish.

Janie_Livonia

Jun 10, 2013

I saw the new Dodge Darts at the auto show and was sold. When I was ready to purchase, I scoured the web couldn't find my dream car so I was going to settle on a slightly used one I saw online at Dick Scott and stopped in to check it out and met with John. He show me what was on the lot and none met my very specific criteria. John worked diligently to find me the perfect car. We took a drive to another storage lot and there she was! It was love at first sight. We drove her back, hammered out a great deal. I received a very fair price for my trade in which kept my payments within budget. John, thank you very much for your due diligence. You Rock!JanieLivonia, MI

Eric in Michigan

Jun 1, 2013

We were looking for a newer car to replace our Caliber that was on its last legs. We found a Jeep on cars.com that was exactly what we were looking for. My credit took a hit after losing my job a while back, and falling behind on student loans and a credit card. Colleen was able to work her magic, and find me a loan that not only got me into the jeep, but was a payment I could actually afford. If they have a vehicle you're interested in, don't hesitate. They will take care of you at dick Scott. I know I won't hesitate to buy another vehicle from them!

rfj48239

May 25, 2013

This was my first encounter with Dick Scott, I found the staff to be friendly and eager to help me get into the car I wanted.My salesman, Jim Scales, was most helpful in making the deal work for me. I had a trade-in that had a balance on it and he worked to get themost value out of it. The deal was to trade-in my old car and lease a new one using all of the equity as a down payment. He worked hardto get the most equity, which I think is great considering that my researched trade-in value was greater than the first offer, I expressed myconcerns and he went back and got a value closer to my expectations. I have been around long enough to know that this is a process thatis done all the time but some salesmen don't work too hard to get the deal done to the customer's satisfaction. Jim did.He also worked to get me the most rebate available on my new car. All said and done, the lease payment and length were better than Iexpected. I have another car coming off lease in August so I will be back to see Jim at that time.

FirstTimeLeaser

May 20, 2013

Jacin was a great salesman to deal with and not at all pushy.

lg

May 10, 2013

Colleen Coleman was awesome. She worked hard for the right loan. Thanks to all at Dick Scott! I hate buying cars but they made it as easy as they could.

shelly_m0418

May 2, 2013

Larry at Dick Scott was so friendly and helpful upon turning in my leased vehicle. I didn't purchase my Town & Country from his dealership, but I plan to buy a Jeep Wrangler in the next year and Dick Scott will be the dealership I buy it from. Thanks for all your help Larry.

dmn

Apr 30, 2013

Very knowledgeable sales staff and loan specialist. Did every thing to get me lowest rate and best deal.

ri7215

Apr 25, 2013

I highly recommend the Dick Scott dealership since my experiences with it over the years has always been very positive and upbeat. The professionalism, courtesy and promptness of the staff have been exceptional. I believe that this is my fourth or fifth car that I've leased through them. This was my second car expedited by Jim Scales. Jim is the epitome of a professional gentleman answering my questions with thoroughness and even anticipating future questions. He made the whole process very easy and enjoyable. Eric Roundy handled his part of the process very thoroughly and professionally as well.

48170carbuyer

Apr 20, 2013

New car buyers BEWARE! This dealer charges the highest doc fee allowed by state law ($200.00). I made a couple phone calls to see if this is a usual charge among Detroit area dealers. I called 2 dealers; 1 to another Dodge dealer and another to a Ford dealer. These 2 dealers only charged $70 for doc fees. Second in my opinion they tried to "pull a fast one" by me. They attempted to automaticaly add the cost of window etching (VIN), locking wheel nuts, and some kind of Simonize type of treatment (and who knows what else) to the price of the car WITHOUT explaining the products and service I was being sold or WITHOUT asking if I would be interested in buying it. I had a car picked out at another dealer which was to be dealer traded. The price was set and locked using a Chrysler friends and family plan discount. A long story short..I ended up buying the same car (same vin) from another dealer (not to mention the name...(it's off of Pontiac Trail)) for $1,177.98 less then what Dick Scott's original out the door price was, and I didn't have any fast ones attempted to be pulled. Yes the price at the 2 dealers was using the same friends and family plan. If you are dealing with Dick Scott, I would suggest making a couple calls to other dealers, even if you are using any Chrysler employee discount.

tedbarnhart

Mar 28, 2013

My recent oil change experience was excellent. Service Advisor Dick Detzel, was very professional and the service was completed quickly.However, I have a major complaint from a recent experience. I have a 2012 Chrysler T&C. (purchased from Dick Scott). I recently received the letter from Chrysler regarding updating the software on the PowerTrain. I called your service dept on Feb 15 to schedule an appointment. I couldn't get through to an Advisor, but left a voice message with my phone # explaining the reason for the call. I did not receive a call back, so I called again on Sat a.m., Feb 16. Again, I left the same message. I have no idea which Service Advisors I left messages with. When I had not received a message return by Monday afternoon, I called Suburban CJ and was immediately scheduled and had the work done there. I never did recieve a call back from Dick Scott. I have been going to you for service for years, and this is my first unsatisfactory experience. Ted Barnhart

unhappybuyer#19

Feb 26, 2013

Dealing with the service dept at Dick Scott Jeep can be a very challenging endeavor. Routine "express" oil changes take 45-60 minutes.I have brought my Jeep in twice to get a loud rattle fixed from the instrument panel. The 1st time they removed the dash and added some insulation and assured it was fixed (I don't think a road test was perfomed). Within 1 day the rattle reappeared at the same volume it previously existed.I brought the Jeep back a while later and they refused to diagnose the issue as they could not reproduce the sound in the shop. Rather than perform a road test they gave me my car back and said there was nothing they could do.A friend had the same problem with his Jeep and took it to his dealer in Ann Arbor and was greeted with open arms and informed that other owners had experienced the same problem and that Jeep released a service bulletin to address the problem. This bulletin was published on August 29th, 2012 so I struggle to understand why Dick Scott was not aware of the issue. The repair was made while he waited and he has been rattle free for over a week.I have a 3rd appt booked for next week to get the problem reviewed again. The service bulletin calls for .20 hours for the repair, which would lead one to believe this could be a quick in/out, but once again Dick Scott can not guarantee this and wants the vehicle dropped off so they can take their time. I would expect a customer bringing in a $50K Jeep for the 3rd time for the same issue would receive preferential treatment, but that's not the case with the service dept at Dick Scott.The one and only time I felt like Dick Scott was happy to see me was when I was in the process of buying the Jeep, all subsuquent experiences have been less than positive. I will not purchase another vehicle from Dick Scott.

danv

Feb 25, 2013

I purchased my JEEP from this dealer a few months back. That experience was fine, no complaints. Today I took my JEEP in for an oil change and it was one of the worst customer service experiences I've ever had. The only reason I went back to the dealer for an oil change was because they offered the first one for free. So, to be fair I wasn't expecting an outstanding experience. It was free after all. But NOTHING about my time there today could be considered good. When I first walked in to the service center the gentleman who greeted me was rude and unfriendly. He talked to me like I was an idiot. When he rudely asked if I was going to wait for it I asked how long he thought it would be. He mumbled 30-35 minutes and then walked away. I guess I'm waiting! An hour and twenty minutes later I thought I should probably check if it was going to be much longer. I approached one of the guys in the service department and asked. He told me to go ask the cashier. I went and asked the cashier. She told me she had no idea and I should go ask one of the service guys. Great customer service. I sat back down and was called up 20 minutes later. I went out to pick up my car and as I approach I see my brand new registration papers/sticker in a puddle on the ground outside my JEEP. I have no idea how they fell out because they were on my passenger seat. I will NEVER go back to this location for car service needs. If I would have known how badly I was going to be treated I would have gladly went somewhere else and paid for an oil change.

Mr Rains

Feb 8, 2013

I'm always cautious and on guard when I have to visit any auto repair facility. So....... I had a problem with my Jeep Grand Cherokee (was purchased from Dick Scott Dodge) and took it to get looked at. Bryan Templeton was the service adviser I dealt with and overall he handled things well. He kept me informed and I felt that I was given an honest diagnosis. I had some warranty remaining and it covered the repair. Since I was happy how they handled the warranty repair, I decided to do more business with Dick Scott Dodge and have them perform some preventative maintenance for me and I felt the price was fair. If I need service or preventative maintenance, I will probably visit their Service Dept, again. Again, my experience when doing business with Dick Scott Dodge has been good so far. I will continue to do business with Dick Scott Dodge and the Service Dept unless they give me a reason to NOT do business with them.

swedishcharm21

Feb 8, 2013

I'm always cautious and on guard when I have to visit any auto repair facility. So.......I had a problem with my Jeep Grand Cherokee (was purchased from Dick Scott Dodge) and took it to get looked at. Bryan Templeton was the service adviser I dealt with and overall he handled things well. He kept me informed and I felt that I was given an honest diagnosis. I had some warranty remaining and it covered the repair. Since I was happy how they handled the warranty repair, I decided to do more business with Dick Scott Dodge and have them perform some preventative maintenance for me and I felt the price was fair. If I need service or preventative maintenance, I will probably visit their Service Dept, again. My experienc with Dick Scott Dodge has been good so far.I will continue to do business with Dick Scott Dodge and the Service Dept unless they give me a reason NOT to do business with them.

Singh

Jan 31, 2013

Great service though it time to process the claim. Not sure if it was their fault though. Did good job. Perhaps will go again if there is a need.

vatsmala

Jan 31, 2013

Great service though it time to process the claim. Not sure if it was their fault though. Did good job. Perhaps will go again if there is a need.

Robert Shipley

Jan 29, 2013

Our van's driver side locks had failed. I brought the van in early Monday morning, 1/28. It was fixed and ready to go in a few hours. Dan was courteous and helpful and Eric Smith did a good job fixing the locks.Overall, it was a good service experience. I don't like product failures and Chrysler should review the design and quality of the door switch module / parts.

Briank59

Jan 26, 2013

Brought my 2011 Durango in for oil change and vibration at highway speeds. Thought I had a coupon for a free oil change. Bryan explained about a Valvoline service reminder program I'm signed up for and that the service that would have covered the oil change had already been performed. All was well with that, I finally understood, and I don't think I was a jerk or anything, but Bryan seemed a bit put out, short, and sort of crabby. That is not my usual experience with him, but I certainly felt like I was putting him out. Orher than that, the vibration is gone, my oil changed, and all is well

Ralph S.

Jan 19, 2013

I would highly recommend this dealership to anyone interested in purchasing a new or used Chrysler product. I am also very impressed with the service department and their aftersales and service follow up program.

rshufeldt

Jan 19, 2013

My overall impression of the service I recently received is GREAT! Bryan templeton was very courteous, friendly and knowledgable. When the time comes for a potential pay increase I would highly recommend him. I asked to be shown the defective parts from my vehicle and he made them readily available. Also, thank you for cleaning my car prior to returning it to me.

carytyrrell

Dec 29, 2012

Dan was wonderful dealing with. The mechanics are the ones I have a problem with. Brought car in for warning light coming on and car not excilerating properly. Mechanics couldn't find anything wrong and tried to send me on my way. I didn't even get out of the parking lot and the warning light came on and car started shaking. Ran back into service department were Dan jumped right in, gave me rental and assured me they would fix it. Still waiting, and hoping.

lauranoble917

Dec 29, 2012

I had an incredible car buying experience at Dick Scott. Jacin was amazing! Even financing the car was fun, who EVER gets to say that :) It was a short enjoyable process.. will definitely buy my next van from Dick Scott!

susan.brooks.37

Dec 27, 2012

Very helpful. They told me they could fix my car in a couple of hours, and when I made the appointment, I was told it would take longer. They gave me a free rental for the inconvenience. Very friendly.

drewdl

Dec 5, 2012

Awesome experience with Bryan Templeton, would work with him again! He was professional, polite and kept me informed on the process. He did what he said that he was going to do!

swedishcharm21

Nov 29, 2012

Lindsey Burns was polite and helpful. Our total time at this dealership was spread over 2 days that totaled to about 2 hours! We would have completed everything in one day, but we wanted to 'sleep on it' for a night. When we returned the next day after making our decision, it took about 45 minutes to sign the paperwork, receive the keys and shake hands.There was no pressure from Lindsey or from the finance dept. They offered to sell us a service contract and explained what it was about, other than that, no pressure, no sales tactics and no fee's slipped into the paperwork last minute either. In a nutshell, the traditional car salesperson tactics were absent at Dick Scott. It is always a good idea to do your homework before making any big purchase, but we we're not rushed, hurried nor given the run around.

chuck

Nov 23, 2012

This is the 3rd vechicle I have bought from this dealership and all of my purchases have been above board. I have dealt with the parts dept. since 1998 and have to say that too have one of the best parts managers in the business, I would like to thank Kent Linden for all the hep over the years. I would also like to thank Jason Scott ,Jacin Lohman, Eric Roundy for the help they provided with my new car. I would also like to thank Harley Woods in Service and the Mechanics Ron and,Moe. I would reccomend this dealership for all your Dodge needs or new or used car pusrchase thanks charles Minzey

cminzey

Nov 23, 2012

This is the 3rd vechicle I have bought from this dealership and all of my purchases have been above board. I have dealt with the parts dept. since 1998 and have to say that too have one of the best parts managers in the business, I would like to thank Kent Linden for all the hep over the years. I would also like to thank Jason Scott ,Jacin Lohman, Eric Roundy for the help they provided with my new car. I would also like to thank Harley Woods in Service and the Mechanics Ron and,Moe.I would reccomend this dealership for all your Dodge needs or new or used car pusrchasethankscharles Minzey

ri7215

Nov 20, 2012

I exressed my overall positive rating of Dick Scott Dodge Ram due to the following factors: I have been a customer for approximately eight years. I have akways bee treated very courteously and professionally. All of their work has been completed thoroughly and on time and my questions answered to my full satisfaction. Over the years Harley Wood has been very courteous and Bryan Tampleton has been most helpful in answering any questions that I've had.Richard Perfetto

mikeohyeah

Nov 13, 2012

Excellent experience. Dan was very helpful and understanding on my needs to find the right vehicle with a difficult trade-in issue. He really went to bat for me and got me an excellent deal for the vehicle I wanted.

whiskerdreams

Nov 13, 2012

Excellent experience. Dan was very helpful and understanding on my needs to find the right vehicle with a difficult trade-in issue. He really went to bat for me and got me an excellent deal for the vehicle I wanted.

denise.bracali

Oct 4, 2012

I came in for an oil change, waited about an hour. I rated your service as good, everyone was friendly and the wait time was tollerable. A great rating for me would be 30min. or less for an oil change. I did enjoy looking around the showroom and I attracted every sales rep in hopes I was a candidate to buy...sorry. I am in about 6mo.-1yr. and I was dissappointed that you were out of Jeep Catalogs, particularly the Wrangler.

arnaldo.vega

Oct 2, 2012

I contacted this dealership hrough their web site because I had my oil changed 4 times since Februaury of 2012 and not one was I told I needed wipers blades which was clear. So much for the "16 point check list" then I get a response from Joe Prokes "manager" of the service department that said "On behalf of everyone at Dick Scott Chrysler Dodge Jeep Ram, I just wanted to say thanks for your recent visit to our service department. We truly appreciate your business and want to make sure your visit went well and the service performed met your expectations. Our goal is to create extremely satisfied customers, so if you should have any questions regarding your visit, the service performed or the manufacturer recommended service schedule please dont hesitate to call me directly at 734-451-2110. Thank you again.Joe Prokes Service Managerreally? "thanks" . Very unprofessional

xxmarvinx

Sep 25, 2012

I purchased a new Dodge Durango from Dick Scott Dodge. This vehicle was nothing but problems. When it went into service it was there for a minimum of 2-3 weeks. For the first year and a half the truck was in service for at least 3 months time. The wheels and tires were even stolen off the truck IN THEIR SERVICE LOT, that is completely unsecured.One day after the transmission was serviced at their dealership I had fluid pouring from the vehicle. I drove it to their service department and they refused to offer me a rental car. I had to take the truck to another dodge dealer where they had to replace the transmission due to the poor workmanship done at Dick Scott Dodge. The other dealership, which had no relationship with me at all gave me a full size rental no questions asked.When the vehicle was stolen months later my adjuster spoke to Jason due to the lengthy service history and the fact it was just out of warranty. Jason was so kind as to tell him that he thought I probably something to do with the theft of the vehicle. I was then investigated for the theft. I was eventually cleared but this would have never been an issue had Jason not said that to them. I would NEVER recommend my worst enemy to Dick Scott Dodge. Nobody deserves to get treated this way. This is also the last Chrysler product I ever bought. I switched to GM trucks. All due to the experience at THIS dealer.

ecs1943

Sep 1, 2012

I appreciate being greeted in a friendly way, and the thoroughness of my needs for the car. Harley answered all my questions, and this being my first visit, I feel he went the extra mile to make sure I was satisfied.

geldis

Jul 21, 2012

The new Jeep Patriot (great car by the way) has been in for service on the air conditioner twice. Still not working as of this writing. Due for a third try ....So far, not impressed with the competence of the service technicians. But this is the first time I've dealt with this dealer, so I'm hopeful my experience will improve.August 1 2012: Third time was the charm, AC now working perfectly. (Turns out the problem was electronic/electrical and not mechanical as you might normally expect).I chose Dick Scott for the new car purchase based on the recommendation of several friends and on my personal bad experiences with most other dealers I've dealt with over the years. I believe, based on my experiences with this dealer to date, I can pass the Dick Scott recommendation on to others with confidence.

chrismarkhef

Jul 12, 2012

The people a Dick Scott go out of their way to make your service experience a great one ! The quality of sevice far evceeds anyones expectations !!

l.judd

Jun 8, 2012

I purchased my new 2011 Dodge Durango Citadel from Dick Scott and the experience in going over all the benefits and selecting engine size (Hemi 5.7) was a good experience, I did not feel pressured but was given lots of information and friendly service. I have returned to get my car serviced a number of times and have found the service staff to be courteous, knowledgeable and very friendly. Also, the new showroom, service area and waiting room they have just completed is great. My previous car was a Chrysler Pacifica and it was a great vehicle which is why I came back to Chrysler/Dodge. It was the perfect 7 passenger vehicle with all the amenities that anyone could want (or even need). Great dealership, great people, friendly and an excellent new showroom.

charest726

Jun 2, 2012

I have never had an experience like the awesome experience I had doing business with the employees at Dick Scott. They went through every bit of information and pulled every string to make sure I got my vehicle. I was treated like a celebrity, and no quetion went unanswered. I have always felt that buying a car was such a big hassle - nothing could be further from the truth when it comes to the Dick Scott dealership. I will never go anywhere else, and will refer every person I know to any employee there, beccause this is the cream of the crop dealership. They renewed my faith in sales and if I didn't already have a job, I'd be trying my best to work there! Dave Hamel is such a genuine and awesome person. Dick Scott is full of star performers!

awh

May 29, 2012

Their mechanics are worse than the back yard mechanics. They re-mounted the bottom portion of the bottom molding using screws after drilling holes in the bottom of my van instead of replacing broken plastic studs. Immagine the corrosion in these areas within short period of time. Also, they used low quality brakes pads that my Aluminum wheel rims get very dirty every very few days because of the amount of dust coming from these cheap brakes pads that they installed without even explaining to me nore giving me the choice to choose the quality I want to go with. In addition, my white leather driver seat and my steering wheel were very dirty that I had to clean them using wet wipes befor I left the dealership parking lot. Same thing with the inside of the driver door that look that one of their backyard mechanics kicked it by his/her foot/work boot and not even bother to clean it.When I said that their mechanics are worse than the back yard mechanics, I said that because of the experience I my self went through with them not because someone told me this story about them.

Suzanne Hines

May 19, 2012

Darrell Scott was friendly, professional and very courteous. He made the service process for an oil change and replacement of a rear turn light indicator very easy. He was up front about the replacement cost and that was appreciated so there were no surprises. I have dealt with Darrell in the past and he always makes the process positive even while dealing with service issues.

Rose A. Alexander

May 4, 2012

Customer service was excellent, was treated with respect and staff was generally concerned about my situation. Pleasant not fake, and kept me informed of the process and progress of my auto service. I will continue to utilize Dick Scott, because I TRUST their services and staff.

kristipas

Apr 24, 2012

Jason and Larry really took the time to make sure we were happy with all aspects of our dealings. Phone calls were returned promptly. Sacrifices were made on their end to make sure we were happy with the deal we were getting. Our car arrived promptly and was in immacculate condition when we drove it away.

Familycar

Apr 21, 2012

Excellent service I went with my kids and they were kept amused while I looked around. The salesman was friendly and knowledgable without being pushy. Was very happy with my experience and I did buy a new car there!

cassie-m

Apr 21, 2012

I was interested in an Audi TT Quattro Convertible they were selling; was told it had a brandnew engine and all service performed. Luckily, I took it to my own mechanic (a classy outfit specializing in European cars) and learned that a) the engine was most certainly not new: the aluminum parts weren't shiny anymore (it takes a long time for those to go dull), there was oil puddling in places (perhaps a leak, perhaps not), while the top looked brandnew (shiny stuff put on), the bottom didn't, and, most conclusively, the timing belt was almost gone -- that happens around 90K b) the car had a horrible maintenance record -- while the seller, Lindsey, told me she had "personally watched" them change all fluids, some of the drain plugs were actually corroded in (steel and alu, probably unfixable), hence no trans oil change etc. COULD have been performed. c) there was considerable rusting on the undercarriage and some other places, in part because some weld seams had been bent up and were collecting water. When I brought it back and offered to buy it for the asking place minus the cost of the repairs needed to make it a "reliable car" (my mechanic's words), they refused to even acknowledge that they had misrepresented the vehicle. An email to management got no reply.Stay away.

lejones

Apr 17, 2012

Used Dick Scott Collision to repair my 2010 PT Cruiser. (Some ditz backed into me.) I took it in, they ordered parts, received them the next day, and had it repaired overnight. Excellent job, no trace of the accident, looks great. They also detailed the entire car. I am just thrilled with the result.

kannanstanz

Apr 13, 2012

Staff was very friendly and informative. They provided expedieted service while keeping us informed. Overall, the experience was great and I would recommend this dealership to my friends and family.Thanks

PTHULL

Apr 3, 2012

Lindsay was energetic, efficient and polite. She assisted us in the search of a used vehicle of our description and found that vehicle within a short period of time. She promptly returned telephone calls and made the entire experience pleasant. Jason Scott was extremely helpful in 'sealing the deal' and Eric Roundy made the financial end quick and easy.

rsawyer87

Mar 15, 2012

The Sales Representative (Lindsey Burns) was very friendly, took car out for a drive and decided to buy. The service went smooth! Dick Scott even processes the license plate for you and called when they arrived. Lindsey even put the plate on for you!

deputyeast

Mar 5, 2012

My trip to Dick Scott's auto dealership was to assess and repair damage to under carrage panels, located beneath the engine bay, on my 2005 Dodge Magnum. The shop manager, Rick, quickly noted the problem area and identified the parts needed for the fix. Parts were ordered an appointment was made the repair was performed and I was on my way for a reasonabel charge. All the staff were polite and professional during my brief visit.

clh778

Feb 22, 2012

I brought my vehicle in to the collison shop for repairs. I explained how I was paying for the repairs out of my own pocket. I was concerned about the price of having to rent a car to get back and forth to work. Pam at the collision shop referred me to Enterprise, which worked out great. Rich accomidated me by having a 'rush' put on the repairs, so I wouldn't have to be out a lot of money on a rental. The overall experience was great. I will not go anywhere else! Not to mention, this was (by far) the cheapest estimate I received for the repairs......I had 3 total.Great job!!! Thank you!!

Biggi10560

Feb 10, 2012

We came in with our daughter to purchase a car. We met Lindsey who was very friendly and knowledgeable about the car we were interested in. She made all of us feel at ease and took alot of time with us. We also would like to mention Eric Roundy who did our financing. He is a very nice person, and also was very easy and related to us in a non-pressured manner. He arranged our financing for us, and let's face it, financing is usually the most stressful part of the car purchasing process. This was such a pleasurable experience, I will be sure to recommend your dealership to my friends and will consider returning for future vehicle purchases.

KATIEMODELSKI

Feb 10, 2012

I took my vechicle to this dealership on 10/2011 because my car died. The service guy asked what happened, and I told him, "All of a sudden my power steering went and then my car died." It ended up being my fuel sensor, but they charged me twice because they said they had two different problems - power steering and car dying. I paid $160 to get it out with no work done. Everyone said it's a given the power steering goes when the car dies - it's only one issue. Icing on the cake was when I asked if they could patch the tire while it was there, and they told me there was nothing wrong with it, they just put air in it. I took it to Belle Tire from there and they patched my tire - due to a nail. Seriously - you can't even identify a nail in a tire! Then they sent a survey to my house saying that if I had any problems to contact the dealership and not fill out the survey. I did that, Joe Prokes called me back and said he would refund the money, but won't return any calls. Needless to say, my money was never refunded. I would not recommend this dealership to my worst enemy!!!

lhughes83

Jan 31, 2012

Lindsey was friendly, extremely knowledgable, and found us the perfect car based on all of our wants/needs. She was very personable and easy to work with and made our car shopping experience a breeze. We had looked at several dealerships and none compared to Lindsey's positive attitude, knowledge of cars (specifically the Dodge Grand Caravan we purchased), and her efficiency, as we took home our car the same evening we came in to test drive it! I HIGHLY recommend her to anyone in the market for a used car!

rmarsee

Jan 1, 2012

This was my first vehicle bought at Dick Scott and through a recommendation from my Brother it was a good choice. The manager Jason Scott was very friendly and willing to do what it took to meet my vehicle needs. My salesman Primo Crocenzi was very knowledge about the vehicle and answered all my questions. I was able to test drive several vehicles until I found the one I liked. I would recommend this dealership to friends and family as they are very attentive to your needs and willing to do what it takes to make you happy.

LiyaCharlie

Dec 29, 2011

This is our third car we are buying from this dealer. All three times we worked with different reps and all three times we had a grand time. This time Antwone top them all up. He was absolutelly great to look up as much help and assistance for us as possible. If there is employee of the month, he would need to be employee of the year. Friendly and attentive to all our needs was also dealership manager Jason Scott. He treat us as a family. Showing around the newly constructed parts of dealership and talking about upcoming holidays. Everything you possibly could look for the best expirience in buying a new car you could find at this dealership.

cieniuch

Dec 23, 2011

Excellent service. Friendly experience. Sales person was very efficient and knowledgeable. She made the process easy. I would come back (based on this experience) for a new or used car.

Marg1940

Dec 21, 2011

Recently we had the necessity to rent a vehicle out of state and we drove the Chryser Town & Country from Amarillo, TX to Livonia, MI. We felt this would be a vehicle we would find very handy to have. We checked the internet and researched a number of vehicles and discoverd the vehicle we would like to try was at Dick Scott dealership in Plymouth, MI. We went to the lot and the first person we saw was Lindsey. She had such a happy smile on her face so we felt she was going to be great to deal with. She explained all the information we needed to know, answered all of our questions and took great care of "these 2 senior citizens". We are "happy, happy, happy". Thanx Lindsey!!

Hazem Samir

Dec 17, 2011

The waiting time can be better. I understand the dealership was busy because of construction and friendliness of the staff made up for the delay

mpettegr

Dec 16, 2011

I have been very pleased with the service advisor, Allan Martich, and being able to get any and all service on my Chrysler Minivan done. The service department has always been great in all my service needs and I am very pleased with their performance. I can truly say the dealership service dept. is easy to recommend to anyone I know......

FRISBIE

Dec 15, 2011

I am very happy with the price of my car. The sales people where very informative about different options and lease vs buy. I will tell friends about the grate service.Tom Phimister

lorinorris

Dec 15, 2011

Excellent professional service. Very quick and proficient. Lindsey is awesome and very personable. We really had a great experience! Thanks & my Jeep is very nice.

bcbaker4399

Dec 10, 2011

it was a breeze. i found the jeep online, made an appointment to test drive it, the price was acceptable, what they gave me for my trade was acceptable, and Lindsey was very easy to work with.Brian Baker

HD fatboy

Dec 10, 2011

This Dealer is a Bench mark for Dodge. Customer Service was exceptional!!.. When I brought my Dodge Challenger in for service, Darrell made sure every issue was covered and taken care of including making sure I had a ride to work. Keep up the Great work!. I will be a returing customer. Thank you.

martini10

Dec 10, 2011

My visit to this dealership was not planned but they took care of the problem with my Jeep in the most professional and expeditious manner.Alan is a kind and knowledgeable service rep and I would recommend him and Dick Scott Chrysler dealership to everyone. Thank you Alan for all your assistance.

rshufeldt

Dec 10, 2011

Thank you for a very timely oil change and tire rotation. Your service rep was polite and informative. I would recommend free tire rotation for customers who have purchased their vehicles from you.

William Swiderek

Dec 8, 2011

I would recommend Dick Scott because it is close to our home and the salesperson we dealt with was knowledgable, courteous, efficient and took the time to answer every question we had. The Dodge Caravan is also a wonderful product which fulfills all our needs.

wirwinjr

Dec 8, 2011

oil change with reward points very satfied! they seemed busy and said it might take 45 min but they had my car back in 30 min.

Johnfitter

Dec 4, 2011

Dave Hamel was great on a raining and cold night. he was very helpful in all questions and the pickup of new car. Every one was very helpful at the Dealer.

lisashep

Dec 4, 2011

I had a great experience working with Dan. He was very friendly and very knowledgeable about the vehicle. I felt very comfortable and not pressured at all! Thanks for the help!! I will definitely be back to this dealarship!

pmusleh

Dec 3, 2011

We have been coming to Dick Scott for as long as I can remember! I am a third generation buyer. I'm the daughter of two very good customers ( my mom & dad) ! I just bought my Second vehicle from Dick Scott! First one was a used sports car & now a brand new Jeep Cherokee Laredo! This last time was a great experience , very fast, friendly and efficient on all levels. We always deal with Larry hes the BEST! My whole family deals with Dick Scott & Larry, they've become like family! Go see them today!!!! :)- Musleh- Abrahamian Family!

bryanfinnerty

Dec 2, 2011

Great service and Jason do an awesome job of explaining pricing and finding us a vehicle. I would definitely recommend them to family and friends.

lsiedell

Nov 30, 2011

I would expect more 'red carpet' service when dealing with a dealership. Perhaps an overall inspection and topping off of fluids or similar. I knew I would spend $1,000+ no matter what because I chose a dealership over a local repair shop so I have to say I expected a little more for my money. Also, I find it unsettling that there is an $80 charge for every problem or concern that is investigated. Other dealers and shops give you one credit hour of labor for that charge regardless of if there is one problem or ten. I went into the shop for a transmission issue and was told it is $80 to investigate and another $80 to check for anything else I had a concern with. After they investigated the transmission (which involves plugging in the DRB III Tool and reading an error code, taking 15 minutes? Maybe 30?) I asked if they could check out my rain sensor, which was not functioning. I was told that would cost an additional $80 to look at the rain sensor (which I know needs replacing). Rather than spend another $80 to hear what I already know, they missed out on the opportunity for the income of replacing the sensor.

FFRIGGS

Nov 29, 2011

When i first purchased my mini van in July of 2009 I had some late fees and over milage charges from my previous vehicle my sales man told me that not to worry he wopuld take care of them. One month later recieved a bill from chysler financial stating I owed for these charges I immediately went to Dick Scott and was informed by Jason Scott that there was nothing he could do because the dealer in which I dealt with had been fired for not only making these types of promises to me but other customers as well. The vehicle itself has been average at best having been in for service 3 times in two years. I recently took it in for service and was informed by serviceman Harley Wood that my rear brakes were "80 to 90% worn and needed to be replaced" when I asked him for a price he told me $450.00 I told him no thank you I would do them myself. When I removed the wheels and calipers two days later I discovered that my pads were only 50% worn at the most the rotors were a little worn but not terrible. Very upset because I felt I had been lied to and almost taken advantage of I went back to the service department with the pads and rotors that i removed from my van and asked the serviceman to show me how these pads are 80 to 90% worn he said "that Harley Wood wasnt working and there was nothing in his notes that stated my brakes were that bad". Can say for certain i will not buy another vehicle from Dick Scott and will let everybody I know how ive been treated.

3xacharm

Nov 23, 2011

From the first phone call inquiring about pricing all the way to when I picked up my vehicle, the service I received was fabulous. Darrell Scott was very knowledgable and courteous. I felt the price was fair and there were no surprises. Would highly recommend Dick Scott for service to anyone. I will go back for all future service issues.

smokey77

Nov 22, 2011

I dropped off my Jeep for service at 7am without an appointment and was promptly written up. I used the convenient dealer shuttle to get home. Harley called me back around 2pm in the afternoon with an estimate for the repair and I approved it. Just to verify the estimate, I called around to a few other shops, and found the price to be similar to what other shops would charge. My vehicle was ready at the promised time the next day. Everything was repaired properly and my Jeep is running great.Since my Jeep was already in the shop, I asked them to change the oil and this is the only part of the service that I had any complaints about. The price was $35, which is not great for a vehicle that only holds 4 qts. of oil, but I figured it was saving me some time. But for that price, I would think they would top up any of the other fluids (like most of the oil change shops will), but that was not the case. They only do a "Fluid level inspection" and they didn't even check the air pressure in my tires. I guess this is a little nit-picky, but sometimes the little things make all of the difference.Other than the oil change, I am completely satisfied with my experience and I will probably go back to this dealer for service in the future.

chrismskinner

Nov 14, 2011

In general, very good service. However, I initially was requesting a silver vehicle and the black vehicle on the lot was all that could be found. I question how hard an attempt was made at trying to locate the vehicle I wanted in silver - or at the very least they could have maybe communicated their efforts better.Originally when I went in they located two silver cars at another dealer. You were going to swap with them. The next day when I was supposed to take delivery of my new vehicle, I was told the other two silver cars were already sold and my only choice was to take the black one on your lot!I now have a black vehicle which I am still happy about however it wasn't my initial choice and was left feeling as though something happened and ultimately they wanted to push inventory on your lot.

papion

Nov 5, 2011

despite the confusion with construction i drove into the service garage with no hassle and was promptly written up. surprisingly it didn't take very long for them to call and tell me my vehicle was ready. thanks

tallman5

Nov 5, 2011

Tyler was very professional, and friendly. He did a very good job finding vehicles in my price range that also met & exceeded the standards that I was looking for.

BMccar7399

Nov 4, 2011

I had not purchased a car from a dealership in over 20 years. I was nervous. However, I have to say this was a very pleasant experience. Amber was great. She was friendly, not pushy and I felt like she treated me very honestly and fair. The car is great, the price was great, everything was great. It was a very smooth and easy transaction.I can't wait until I need another car - I will definitely go back to this dealership!!!

sbolin

Nov 4, 2011

They held my car for 2+ days. They could not replicate the problem so no repair was done. There was no cost for which I was happy. My unhappiness stems from the fact that they called once to tell me that they received my car from the tow truck but them never called me again. I had to call them on 4 different occassions looking for information. Each time they said they would call me back with more info but there was never a call. I felt as if they were not paying any attention to my car because of the lack of communication. Everyone I dealt with were very nice and professional. They just need to work on their communication of what is going on.

knspedding

Oct 29, 2011

Lindsey was very friendly and didn't try selling me anything that I wasn't interested in. Once I made the decision to come in and purchase the vehicle I was in and out in less than an hour. They were very quick and friendly. I will be recommending Dick Scott Dodge and Lindsey Burns.

mallen007

Oct 28, 2011

Lindsey was great, my experience was wonderful. I got the SUV that I wanted and I will recommend Dick Scott. The people there made me feel very at ease.

clintsmiley

Oct 27, 2011

My 2007 Jeep Wrangler was going through an excessive amount of oil. I was adding a quart of oil every 750 miles. Mike Torres, in the service department, suggested starting an oil consumption test. After multiple (regular) visits to the service department and an attempted correction (PCV valve), it was determined that a short block replacement was required. Dick Scott provided a very nice rental vehicle for my family to use during the week long repair. It has been about three weeks (and 500 miles)since the short block replacement and everything is working great. My experience with the Dick Scott service department has been positive, productive and an effeciant use of my time. I recommend Dick Scott's service department without reservation.

sadimmer

Oct 21, 2011

I have nothing to add. My treatment was great. Lindsay was very helpful and Mike in the finance was very helpful getting the best financing. I couldn't be more pleased.

Jeff1826

Oct 17, 2011

I have leased Chrysler vehicles for 15 years and have never had a problem until coming to this dealership!! I got stuck with a $1,700 lease turn in bill and nobody at this dealership has been willing to help me at all!

ooomarkooo

Oct 15, 2011

By far the best car buying experience yet. Easy to use website, where I was able to fill out the credit app to get the ball rolling. I then had the pleasure of dealing with Lindsey, who made the rest of the buying experience informative, easy and helpful. I will buy my next car from Lindsey in a heartbeat and your dealership if she is still there.

arayhap

Oct 4, 2011

My overall experience at Dick Scott Dodge/Chrysler was very good. I did most of my purchase over the phone. One thing that I was disappointed on, was that when I picked up the car there was NO gas in the car. I had to head straight to gas station. Although, I do understand that the car was transported from another dealer (about 2 hrs away). Please put some systems in place to make sure that at least there is a full tank of gas for customers buying a new car.

birch4

Oct 3, 2011

I've had multiple experiences with the service department at Dick Scott Dodge and have never been satisfied. The service staff are not friendly, talk down to you, and do not communicate as experts. I have not learned anything about my vehicle issues, almost as if they don't want to give me information because I might take it elsewhere. I recently had my vehicle in for warranty for two separate issues: one was not fixed because they couldn't find it, the other not fixed because they had to order a part that would take two weeks to arrive. After returning once the part arrives, I don't plan to return to the service department. Any dealer will service my vehicle for warranty, and they might turn into my new dealer for my next purchase.

kfrydl

Sep 25, 2011

I was looking to replace a Lincoln MKZ in which lease was up in 10 days. We had just left the Lincoln dealer and were on the way home when we saw Dick Scott Dodge. Since we had purchased 2 cars previously from them we decided to stop in. I asked for Larry since he was our previous saleman. Larry greeted us warmly and suprisingly remembered our names from 3 years ago! We told him we were looking and asked what he suggested. We told him what options we needed and he brought out a Chrysler 300. We knew immediately this was the car we wanted. Perfect color, perfect options, perfect price. We bought that night. The whole sale was wrapped up in about 1 hour. Thanks Dick Scott and most importantly thanks Larry. In this day and age when people dread dealing with car salesmen this dealership is fantastic. They will definitely see us for future purchases..

pstwjt

Sep 24, 2011

Was able to pull right into the garage and Darrell greeted us right away. He quoted the job to take 40 minutes and our car was done in 40 minutes. Cashier was also very nice and very helpful. Over all a very good experience.

rshufeldt

Sep 23, 2011

My service rep was very cordial and presented himself as a friend who was willing to help. The amount charged for parts purchased was a little on the high side, hopefully, time will prove out the true value of the parts.

rtb0409

Sep 22, 2011

Very efficient in searching and finding the exact vehicle that we wanted. Our salesman also kept us updated as to the progress of finding the vehicle.

Carole Ashlee

Sep 19, 2011

My car had to be towed from a local parking lot to Dick Scott. After being checked by your mechanic I was told the problem seemed to be with the fuel pump. The pump was replaced and I'm back on the road again. Thank you for your very courteous service. I have recommended your dealership to my friends and family.

rshufeldt

Sep 15, 2011

Jim Scales should be the example for new car sales staff to emulate. He was very courteous, knowlegeable, friendly and efficient. He answered all of my question quickly and professionally. What is most important to me is the fact that I didn't have to haggle or go through the usual sales hassle with him. Please extend my appreciation to him.

topflite6969

Sep 11, 2011

Work was done, seems like long time. Cost was semi-hi. Plus my glove box lock was broken and have to take back for service again.

ragatazz

Sep 10, 2011

Had a recall on the tie rod ends of my 2009 Ram Truck.Postcard said should be able to be done in 1-1/2 hours. Service man AL wanted to keep it over night. Service write up men weren't the most informative or courteous. After speaking to the manager Joe, he addressed my issues and was glad to hear them. I will try them again because they have a manager that cares.Service work was quick and clean, I liked that they put plastic on my seats,not all dealerships do that.

dudesy123

Sep 9, 2011

My visit was for purchase of used car, but will use this email to rate my purchasing experience. Tom is an old pro and pleasant to work with

gingerella1955

Sep 8, 2011

I came in for service to check out my brakes. I was hearing a grinding noise as I slowly came to a stop. I learned I needed brakes all around. I was not prepared for this outcome because I only had approximately 22,000 miles on the brakes. Harley explained most vehicles can expect 20,000 - 25,000 life on brakes. I was disappointed knowing that the life on brakes is so short. Overall, the service was good. Thank you for answering all my questions Harley.

jennjajo

Sep 1, 2011

My husband and I had been shopping around for a Jeep Liberty and had visited several other dealerships around Detroit Metro before trying out Dick Scott. They gave us the best bang for our buck!! (including the best trade-in value for our Escape) Jacin Lohman was very helpful and friendly and made our car buying experience fast and wonderful! While we didn't get the Liberty we originally wanted, he did introduce us to the 2011 Journey that we loved even more! Thank you Dick Scott for setting the standard! Jacin was great and we are definitely spreading the word.

harleypooch

Aug 25, 2011

Dave gave us several options for aquiring a vehicle that we could afford while giving the quotes on the two vehicles that were to be traded in. The vehicle chosen was just placed on the lot that fit our needs...and it was in great condition for a 2006 and really 'showroom' material....and Dave made for a nice experience during the time it took on acquiring the new car...and a few extras included...

Tina Chambers

Aug 19, 2011

Our salesman, Dave, was very nice. I just am frustrated by the purchase process. The fact that Dave had to do the song and dance back and forth with a manager to help find an acceptable price is ridiculous. I felt like we were back in the 1970's watching a bunch of men gather around a desk to decide if they could give me a better deal. Really, are we still in that age of backwards bartering? Due to this type of wheeling and dealing approach, the buying process took another 30-60 minutes of my time. I feel it is degrading to the buyer and the salesman to have to use this process and it would be nice to have your dealership step it up and trust your salesman to make the best deal.

krucinski

Aug 16, 2011

Had an appointment to have the "on" engine light checked. The P code read 0420. I arrived early. My car was kept the whole day. I was told the problem was the 0-2 sensor that I just had changed. I was told that the engine light would reset. I was over charged $12. i caught this error and it was refunded.The next day the engine light came back on. The P code read 0420.I took my car back to the original mechanic who changed the 0-2 sensor again. Since then the engine light has come on again and the P code continues to read 0420.My car, that I depend on everyday, has been in the shop 3.5 days and is not repaired,It is disappointing that Chrysler will not live up to its responsibility to repair warranted parts.Kathy Rucinski

mbender98

Aug 13, 2011

When the service employee Allan called to tell me my vehicle was ready I questioned him on the part that was broken. He informed me that it was not broken (even though my family members and I had to hold the part up with two people to close the stow and go) and asked me to come in for a lesson in how to use my vehicle. I tried to explain the problem and was again told that I would be have to be shown how to use my vehicle. The demeaning tone of Allan toward me was not acceptable. I did bring my van to Dick Scott from Allen Park because of the excellent salesman and our dedication to the dealership. My treatment in no way reflects on the the exemplary sales staff of Dick Scott.

mth1861

Aug 13, 2011

I walked into the Dealership, everyone was smiling, customers being taken care of and I knew I was in the right place. Jason Scott was in a meeting with Dick Scott and I was made to feel welcome by the staff and sales staff. Larry Walsh who ended up taking over for Jason knew his products, and most importantly to me was knowing the inventory prior to them receiving into their system, he saw my car come in the day before. Both Jason and Larry are extremely professional, I see them as make it happen individuals with a deep sense of passion for their respective careers. My son in law has been wanting me to do business with Dick Scott Chrysler Dodge for years, I am glad he pushed even harder this time around for a new lease vehicle Dealer. While checking out the car prior to leaving I noticed a few scratches that were immediately tended too by Larry and the service department. I went back over the car again and noticed a dime size piece of paint was gone in the front bumper under the grill, immediately Larry set up an appointment for service next week and I am having mud flaps put on the car. Larry Welsh once again is being very accommodating as he springs into ACTION and making good on efficiency, promises and his word..Jason Scott worked out a deal for my new lease which was the same as my prior Dealership. Dick Scott had what I wanted and I am glad I chose to purchase there..

AustinV

Aug 9, 2011

Was quoted one price (in writing), then when we arrived at dealer to complete sale, different price was shown ($280 more). Explanation was that someone 'fat-fingered' the 'friends & family' price typed in 'upstairs' and this was the price quoted. According to both Sales & Finance, nothing could be done because dealer needs to sell 1% below MSRP. Had other dealers quoting me different numbers for same vehicle (you don't have to use 'friends & family' pricing) and your dealership could have done something besides giving me 4,000 service points (big deal..really?). Because I was going out of town for 3 weeks and my son needed this vehicle to head off to school before I returned, I needed to buy that day. I want a personal call from Jason Scott to explain what went down and how you may wish to re-earn my future business. Totally un-professional...it's no wonder why I hadn't bought Chrysler product in awhile...Vince Austin (734) 644-4476. I will be in China until August 29th, so please keep this in mind when calling - I am 12 hrs. ahead of Detroit. Sincerely,Vince Austin