Dover Chevrolet reviews

Bigguy

Oct 12, 2016

still waiting for repairs after the sale to occur. .

Mcs

Oct 9, 2016

Thanks Steve for an excellent buying experience. We appreciate your patience with us as we decided on the correct vehicle.

Stephen

Oct 4, 2016

I was looking for a pre-owned truck with certain accessories and of course a price to fit my budget. I noticed on the Dover Chevy website a GMC that fit the bill.. I left work and took the truck for a test ride, bought the truck an hour later!! My experience at the dealership was nothing I could have imagined..never was I pressured even though it was the 30th of the month! Truck was delivered clean and ready to go!! The whole team was fantastic !!!

Dennis Shanahan

Oct 1, 2016

Great experience leasing a new CR-V from Dover Honda. Josh "Bow Tie Guy" Hersey did a great job, streamlined the process and got us into our new vehicle in short order. The team also was great working through a minor issue, and in the end we have a great vehicle that we expect to enjoy for years to come.

Zack Huntsman

Sep 23, 2016

Excellent job.. Thanks for the quality customer service and workmanship as always

author

Sep 21, 2016

very good service. Service was prompt. Service was convenient.very welcoming and courteous

Scott Walters

Aug 30, 2016

Always clean, timely, efficient, and fairly priced. Just one hiccup, they forgot to reset the oil life. Very minor because I could tell by the tag that they completed the change.

Mike Edgar

Aug 29, 2016

I have always been very pleased with the service I have received at Dover Chevrolet. This is for both regular service and repair work. For example they have gone out of their way to help me get ready for a long car trip on very short notice.

Scott Donavan

Aug 28, 2016

My car was in for a recall...nothing special....no profit for the dealership...however, Steve in the service dept. went out of his way to accommodate me....I own 2 vehicles from this dealership...Service like Steve's gives me no reason to elsewhere...

Thomas Decker

Aug 24, 2016

Great service on air bag relplacement and car check

Richard

Aug 20, 2016

While on a short recuperative getaway in York, ME the tire pressure light lit up on the dashboard of my recently-purchased Certified 2012 Honda CR-V. Not wanting to take a chance on a 3 1/2 hour drive home to CT, I looked up the nearest Honda dealer. It was in Dover, NH,about a 25- minute drive from where we were staying. I did not make an appointment, suspecting (hoping) it was nothing more than the tire needing air, but since I had spinal surgery a few weeks ago and couldn't bend, I was not able to put air in the tire myself. I considered that it was possible I had picked up a nail, and I wanted to be sure my car was safe to drive. As I pulled into a brand-new service drive-in, I was welcomed by a nice young man who asked me what I needed. After I explained the situation he immediately set about servicing the dar. My wife and I were ushered into a waiting area that was new, comfortable, and sparkling clean. After about 25 minutes the service writer (James) came to us with completed paperwork, and he told us that indeed, I had picked up a roofing nail, and the car was ready to be driven. I was extremely pleased with the prompt attention we received, the friendly and welcoming ambience not only provided by James, but by everyone else that we spoke to, and the beautiful and practical new facility. Congratulations and our sincere thanks are offered by us for providing a most positive experience at Dover Honda! Your dealership is a class act!

John P

Aug 18, 2016

Everyone there was truly outstanding, knowledgeable and accommodating! The explanations were clear and my CR V looked great when I left.

Robyn

Aug 17, 2016

I was having my car serviced because of an airbag recall. The experience was excellent and the staff superb. I enjoyed the new facility and would return again for my car's service.

Brian

Aug 16, 2016

Your quick oil change service is much appreciated. Thanks for washing the car!

Jit

Aug 14, 2016

Have bought several vehicles and never have I had the most unsuspected, wonderful experience I had with Paula at Dover Honda. She asked me about what I wanted and needed not only in the vehicle, but my budget, use of the vehicle and helped me decide what worked more for my needs vs just what I thought was a "good looking Accord" Paula was also attentive to the time, if I may be hungry, needed a drink or even offered the opportunity for me to simply take a walk and stretch my legs. It wasn't that I was sitting along time ... it was more about making my time there enjoyable and definitely comfortable.The new building is fantastic and they have a great kids room (watched as Paula made sure a video was playing for the children who's Dad was waiting in their service department).I could go on and on ... I have already referred a couple of friends Paula's way knowing she'll take great care of them as she did me! Thank you Paula Redden!!!

Sean O'Reilly

Aug 13, 2016

Very professional. Outstanding team committed to excellent customer service.

Marc Cowe

Aug 11, 2016

I was on a family vacation and pulling a heavy load on my Surburban. I lost power and was unable to tow. Of course this happened on a Friday afternoon. Chris pulled a tech in on Saturday and made sure I was up and running to continue our family vacation!! Need I say more.Thank you Sincerely, Marc Cowr

Peter Miltner

Aug 8, 2016

Very helpful and courteous. Took the pain out of getting your car fixef

Jim

Aug 7, 2016

Very friendly and professional service department.

jonathan

Aug 7, 2016

I found the staff to be very professional, concerned, and courteous. I felt very taken care of. The facilities are modern, clean, and in excellent condition. The car was ready at the time promised. I had 3 new keys made for my car. It would have been nice if the keys had been labeled as there was quite a bit of confusion which keys operated the doors and which ones working in the ignition (they are different in this car). The service desk did not know which were which. The door keys that were cut do not operate the drivers door lock very well, perhaps a solution could have been proposed when I picked up the car.

JC

Aug 1, 2016

Have been dealing with Dover Auto since the Ed Byrnes days almost 30 years, that speaks for itself. Have watched the expansion over the years and own vehicles from both sides (Chevrolet and Honda) also have friends and relatives that I have had form relationships with the dealership as well. They are professional, friendly and a pleasure to deal with both in sales and service. Would not go anywhere else!

Steve

Jul 29, 2016

Made several visits looking at new Chevy Volt. Sales and Finance team was professional, low pressure and straightforward. Ed Bourque was pleasant to work with. The team was very responsive to email, calls and all transactions were completed smoothly and transparently.Dover Chevrolet and Dover Honda were involved in the transaction...I've bought 3 cars from the two dealerships.... After shopping around I always come back to Dover....

Jonwahizzle

Jul 25, 2016

This was my first time buying a new vehicle from a dealership. Everyone at Dover Honda, especially Paula, made me feel extremely comfortable and at ease throughout the whole process. My girlfriend recommend Dover Honda to me, and I will definitely recommend them to anyone looking to purchase a car in the future. Cannot recommend them highly enough!

Ed Dubaniewcz

Jul 21, 2016

Best Chevy dealership around! My second purchase within 2 years from them. Top notch sales and service departments!

Jason behrens

Jul 20, 2016

Service advisor was exceptionally friendly and very helpful. Same as the parts advisor. Will continue to do business

James

Jul 19, 2016

Excellent service during my oil change. Staff was very friendly and extremely helpful. I also enjoyed the free coffee!!

Brian H

Jul 18, 2016

Service was quick and easy.All of my needs and requirements were met with outstanding service.

Kauten

Jul 9, 2016

Appointment for a state inspection, quick and efficient service.

fhallahan

Jul 7, 2016

Thanks for squeezing me in on a Saturday on short notice.

Paul R.

Jul 6, 2016

Timely service when part came in. Took many weeks for part to come in.

Stephen

Jul 3, 2016

Excellent service. I was serious need if service and just stopped by and they were able to service my vehicle right on spot. This in mind is what customer service is all about.

Travis

Jul 1, 2016

I had a good experience with Dover Honda, I feel that I received a fair price on a quality vehicle.

Tammy

Jun 28, 2016

Went in for a recall. Staff were all professional and I felt a little spoiled coming out with a vacuum and wash. That was impressive since I didn't pay anything for the recall. I appreciate them taking care of their customers. I will definitely be back.

David Wing

Jun 26, 2016

Excellent service. Service person was helpful and prompt.

Happy Customer

Jun 11, 2016

Awesome Service! I have used the service department and the body shop at Dover Chevrolet, I have had a great experience with both. Such wonderful customer service, they explain everything to you and they take the time to answer all questions that you might have. I have worked with Craig, Jeremy and Chris in the service department, nothing but friendly customer service! All wonderful people! I will definitely continue to use their services!

J. palmerino

Jun 10, 2016

As shown above ! Came in for an oil change and added an inspection Sticker

Marcia

Jun 10, 2016

Prompt and courteous service. Pleasant and professional service writer.

Pat Massa

Jun 9, 2016

I brought my car in for an inspection and was greeted upon arrival with a very upbeat, knowledgeable service guy (Steve St. Onge). He explained what they would be doing and about how long my wait was. He also asked if I wanted my car washed and I noticed they also vacuumed my carpets. My experience was a great one.

Scott Mercer

Jun 9, 2016

My first time into the new facility. I was surprised to see few familiar faces. Brandon Ross greeted me and went over the work order. I was impressed that the tech found that I did not need a tie rod. Another dealership told me I did. Brandon diagnosed some shaking in the car. All went well. Very comfortable waiting area. The tall tables are excellent.

david grenon

Jun 6, 2016

we purchase a new 2007 crv,and liked not only the crv,but how we been taken care of by the service dept. now 2 honda's

JAL

Jun 5, 2016

Dover Chevrolet has an exceptional service department.

jim and janet gilbert

Jun 1, 2016

very good service and excellent customer service, and very pleased with the whole experience, everyone was very professional, including steve and bill.

Mary Ann

May 30, 2016

As someone who has worked in customer service for the better part of my life, I have enormous respect for those who make customer satisfaction paramount to his or her job. Everyone I encountered at Dover Honda took this dedication to a whole new level. I knew I was going to buy a car from this dealership the moment I met Paula Redden out in the community before ever having stepped foot on the lot. Paula is a character: genuine, patient, honest and terribly funny. She didnt push me to jump into anything too quickly, which is one of the biggest deterrents from buying from a dealership or interacting with most sales reps to begin with. Some time had passed after my first few inquiries on a couple of used cars but I finally showed my face. Paula was unavailable that day which made me a little nervous, but that soon subsided the second that I shook hands with her coworker, Josh Hersey. From start to finish working with Josh was effortless. Although he is incredibly knowledgeable, it is his genuinely kind and sincere personality that took me from my initial hesitation in buying, to making the purchase without the least bit of fear or doubt (which I am very prone to). Josh clearly loves his job and his customers. He is an absolute asset to this dealership. I work in healthcare in the Emergency Department. No patient wants to be there and their fear can be debilitating. This is similar to how I have always felt when trying to buy a car, until now. I will forever work with Dover Honda and have already recommended them to my friends and family. I cannot thank Josh and everyone at Dover Honda enough for such a great car buying experience.

SFlagg

May 30, 2016

Paula was really great at helping us choose the best vehicle for our future. We knew we wanted to have more children and the CRV we currently had was not quite big enough. We had been thinking about getting another CRV in the meantime but were interested in the Pilot. Once we took a test drive we knew that is exactly what we needed. Yesterday, we were able to take a long trip with 4 adults and 2 children very comfortable and that is all thanks to Paula. It was a painless experience and Paula did a great job at answering any and all questions for us.

Amanda

May 29, 2016

The guys were exceptionally nice! Explained what they would be doing and it wouldn't take long. Now I was there because of a recall on my car. Which they keys had to be replaced. My daughter and Iwere there for 20 minutes at best so nice and quick!!

Wendy McCarthy

May 28, 2016

I always receive exceptional treatment whenever I bring my car in for service. The team at Dover Chevy are always very friendly and helpful. Thank you for all you do!

PK

May 27, 2016

From the minute I walked in the door until I drove away in my new car my experience at Dover Honda with Paula was awesome. She was thorough and honest and her personality made the experience stress free and easy! Gary made the process easy and was equally thorough. Highly recommend Paula, Gary and Dover Honda!

Matt B

May 25, 2016

My wife and I dealt with Allan Lepler when we recently leased our new Honda Civic. Al was a true pleasure to work with from the moment we walked in the door. He was very knowledgeable, helpful, and professional. We honestly can't think of one negative part of our experience dealing with Al and everyone else there including Tony and Gary. Thanks for a really great car buying experience guys! We would recommend you to anyone.

Colby J

May 19, 2016

Thank you so much for the great job on my truck! It looks fantastic!

James Roche

May 19, 2016

This is the fifth vehicle I have purchased at Dover Honda. I keep coming back because of the superior experience at Dover Honda. The salesperson (Rick Stern) is excellent and the dealership manager, Alan, always goes out of his way to illustrate that he appreciates my business. I will be back to purchase my sixth car in a few years!

Judith Brown

May 19, 2016

The staff in the service department and Dover Chevrolet are the best! I don't go anywhere else!

Stacy

May 17, 2016

I purchased a Certified Pre-Owned 2013 Honda Civic LX in mid-May, and Paula was knowledgeable and patient throughout the process. I never felt any pressure to buy more than I needed, or to opt for more than I could afford. Paula was considerate of my own daily driving needs, and she undoubtedly helped me make the right choice. Marsha in the finance department was equally as considerate, and managed to find me an excellent rate. No buyers regret, and I will be happy to return to Dover Honda in the future for my sales and service needs. Thanks again!

Thayer. Craig. Nick

May 16, 2016

Quick easy service Great staff. Very friendly

Helen Goransson

May 15, 2016

Excellent service and done when they said it would be done. Nice waiting room, too.

Brian H.

May 12, 2016

The staff at Dover Chevrolet was outstanding and made the process of buying a new truck simple and hassle free. They went above and beyond to meet all of needs and requirements.A special thank you to Drake, Bill, and Shawn.

rob cam

May 10, 2016

I wish I could give these guys "No Star". After visiting 5 other dealers in the area, Dover Honda was the worse BY FAR. It's really a shame since Honda is my favorite line of cars. All I wanted to do was test drive a Honda Pilot instead I got a rookie salesperson who was more into getting my personal financial information written down than allowing me a test drive the car. After wasting time filling out paperwork, I had a second sales person, a "SALES MANAGER" come out to tell me I couldn't afford to buy the car I wanted to test drive. Very unprofessional. Folks, i own a business, i can pay cash for my cars, I don't have to finance. Do your self a favor and visit Grappone Honda instead, I have bought cars from them before and would never had this kind of treatment!

Happy Customer

May 4, 2016

First oil change on my new Honda Accord. Very comfortable wait area. I was able to work on my computer at computer desk area. Plenty of coffee and very clean rest room!Thank You!

Trevor

Apr 30, 2016

Outstanding service team. Took my car in right away without an appointment.

Joel Tessier

Apr 28, 2016

Great truck. Many new features.Looks like Chevy is listening to the customers.Great buying process at Dover Chevrolet.

Phairot

Apr 28, 2016

Craig and technician was able take in my vehicle and repaired it on short notice within 24 hours service. Thanks.

Car Buyer

Apr 22, 2016

The folks at Dover Chevrolet were very helpful and very nice to deal with.

William McCarthy

Apr 22, 2016

We went back to Dover Chevy because we had already bought a car there and we were ready to trade. They treated us great both times. They make the process so easy and they are never pushy. They will work with you to help you find the right price and vehicle that fits your needs. We highly recommend Dover Chevy. Their service department is also great!

Cynthia Lessard

Apr 21, 2016

First time visiting and buying from that dealership. Very friendly, professional, no pressure buying experience. A true no hassle experience. Listened to what I wanted and provided to me the best deal. I had shopped over 8 dealerships online before I went to them. Their online staff was very professional provided prompt answers to all my questions. The deal was completed online and closed out at the dealership. I would definitely recommend this dealership to anyone shopping for a car online or in person.

Karen Desmarais

Apr 21, 2016

Rick Stern listened to my needs, making the buying experience painless and easy.

Glenn

Apr 7, 2016

I bought a 2012 yukon xl and would again...Just stick to your guns and they well call back..

Pamela Walker

Apr 7, 2016

I have been going to this dealership since 1990. I cannot say enough about this business and the service it provides to me. They are thorough. I do not worry about a "surprise" happening to my Pilot because they check all the working parts each time I go there. They are courteous and respectful to me. The most important thing is they do a great job on my car! I recommend this business to all of my friends who have Honda vehicles. Thank you to the staff and mechanics who provide me the great service~

Prakash Palakkarai

Apr 7, 2016

I got an awesome price compared to other dealerships in NH and MA. Amazing sales staff helped go through options quickly and pick the right vehicle, trim for us. Promptly followed through during and after sales. Overall very satisfied with price and service.

Dan

Apr 5, 2016

From buying my car to having it serviced, every experience I've had at Dover Chevy has been great, they're a well oiled machine.

SC

Apr 3, 2016

Craig, Chris & Jeremy are the best...would never go anywhere else!

Pamela Walker

Apr 1, 2016

Jeremy and the entire crew are always Great~ They are very knowledgeable and always take time to explain everything that was done to the vehicle. I also use Dover Auto-Honda for service to my Pilot. It seems to make a huge difference when employees "own" the company.

Siddiq Shaikh

Mar 31, 2016

best place to buy vehicle and best place for service.

debra moore

Mar 28, 2016

I was very pleased with Dover Honda and the service that they gave

Denise

Mar 28, 2016

Excellent service, knowledgeable, Price was right

Robin D.

Mar 23, 2016

Thanks to Allan Lepler and the Dover Honda family of Lisa, Tony, and Marcia....they all worked together to make sure I drove home that same day with my new Honda CRV EX-L . I feel having this dealership employee owned made all the difference!!

M. Cook

Mar 16, 2016

Everything about the servicing of my Honda was stop notch! I could not be more satisfied.

Richard Behan

Mar 16, 2016

All went well. The new facility was thoughtfully designed and constructed. Service advisor was courteous and knowledgable.

Chevy man

Mar 15, 2016

Super friendly guys. I drive from Manchester for there service. It is worth ever penny. I will go no where else. I bought my car here and considering a new one, just because there service department is fantastic.

Satisfied Mainer

Mar 11, 2016

Very satisfied with repair of faulty trim on a new Honda.

jeff rowe

Feb 28, 2016

I had two different cars serviced they were able to do both the same day, witch was very helpful

Pam

Feb 28, 2016

Quick and extremely friendly staff. Answered all my questions and even offered to get me a coffee. Job was completed faster then estimated. Would definitely recommend this dealership after my experience.

Danielle Poligni

Feb 26, 2016

Everyone was truly awesome!! Many thanks to you all!!

Ken

Feb 26, 2016

Dover Chevy has the best service department in the seacoast area. Try the other dealers all you wish. Then go to Dover Chevy. You can thank me now or later. I'm not going to speak poorly of other dealers. Find out for yourself. Ken W.

Wendy McCarthy

Feb 17, 2016

Excellent customer service! Will definitely have my car serviced there again.

Mary

Feb 15, 2016

Always get courteous and great service!We will always go to Dover Auto World. The guys are great and the service is the best.

Kim Brooks

Feb 14, 2016

Great Service, ease of appointment, truck was cleaned serviced and waiting upon my return. Totally Satisfied

james eaton

Feb 7, 2016

The service and repair were done sooner than the allotted time, they were courteous and more than efficient. My complaint is: I can't think of anything to complain about! Dover Honda is a splendid team!

hank Why

Feb 5, 2016

Make specific appt Car taken in and completed promptly Service Mtg explained process undersay and asked if I wanted add'l trouble shooting done on electrical system I said yes and all truned out well Fairly priced

Erin And Ken Avery

Jan 9, 2016

Marsha made this the best experience we have ever had in buying a car. She was knowledgeable, professional, and worked quickly which respected our time and hers. I would work with her again and recommend her to others if they need to purchase a car.

Evangelos C.

Jan 8, 2016

Excellent and Professional sales people. No pressure to buy. Extremely knowledgeable and friendly. Someone had scratched my new Honda and they took care of it for me at no charge and without me asking. Thank you Sue and Bruce.

CJ

Jan 4, 2016

Jennifer Ryan is the best! She has a ready smile and warm greeting every time I enter the service area. She explains things thoroughly and in a manner I can understand. She informs of what was done and what might be needed in the future. She takes time with me and that is very important to me.

DAT

Jan 2, 2016

We selected Dover Honda because they were a recommended dealer from the USAA Buyer Service. Most of the transaction was completed before we arrived at the dealership and the total time it took to buy the new car was less than three hours. The salesman was efficient, friendly and accommodating.

Ruth mott

Dec 17, 2015

The sales people, the finance people, and the service people, are the most knowledgeable, courteous, staff of any dealership I have ever dealt with. They truly care that you get what you need. There's no hype or high pitched pressure. They listen to you, ask good questions and then partner with you to be sure you are in the right vehicle. I recommend them without reservation.

Bruce & Claudia Kennedy

Dec 3, 2015

Jenn is always helpful and thinks of ways to make our visit more fun

Dale Hardy

Dec 2, 2015

Everything was great! I will visit this dealership again.

John S

Nov 24, 2015

Came in for RECALL service on Honda Air-Bag. Was told the job should be completed in 60 minutes. They were done in 20! Very happy with the appointment there at Dover Honda. Thanks again!

james lawrence

Nov 23, 2015

went in for inspection, new all season floor mats, and new taillight lens. they had recieved the wrong lens, but could do the inspection and floor mats that day and tail llight lens the next day. went i started my car to leave the radio was playing quite loud on a station not of my choosing . when home i went to put away the old floor mats only driver side front mat had been removed, the other old mats were under the new mats. when i told the service advisor about my experience two advisors made a strong effort to covince me that for service tech to leave a customers radio playing loudly on a station of his choosing ,and to only remove one old flooor mat when installing new mats, was quite normal,and even offended that i stated that this experience caused me to be reluctant to return to dover honda for service. am considering foregoing my free oil change. have yet to recieve a service review card . invoice no. hocs471213 customer no.83891

Mark Jason

Nov 19, 2015

Service was great and service advisor very courteous as usual.

William McCarthy

Nov 15, 2015

We were having trouble with one of the window switches and an air bag service light. They fixed the problems and also did our oil change, even though we had an appointment for another day for the oil change, and rotated our tires.

Steffi Faure

Nov 9, 2015

It's really hard for me to review this dealership because my aunt bought me this car. So naturally I was very happy and excited. I will say on my way home from NH to NY the low tire pressure light came on and I wondered if anyone checked the tire pressure before selling the car. The last thing you need on a long trip is for any light to come on. My boyfriend checked the tires and put air in the tires so I'm waiting now to see if it happens again. Obviously I'm covered if anything happens but just a pain. Other than that I'm very happy.

John P

Nov 6, 2015

They even washed the car and did a great job of cleaning the inside!

K. DeNicola

Nov 6, 2015

Dover Honda Service department takes the pain out of car repair.

Karen Ham

Oct 24, 2015

Everything was done professional and kept me informed. Honda even paid the bill!

John C.

Oct 22, 2015

The service group especially Jennifer are second to none. Always a smile and a great personality.Would not go any where else!

Lisa

Oct 21, 2015

Top quality . I took my car in to be serviced. When the shuttle looked like it wasn't going to back in time for me to get to work, one of the employees offered to give me a ride. When the car was ready to be picked up they called and made arrangements for me to be picked up on my schedule. Everything was clean and everyone was friendly.

Donald Mullen

Oct 19, 2015

I bought a Honda Accord from Dover Honda twelve years ago. Over these 12 years I've gotten excellent service whenever I've visited them. The staff is thoughtful and always very helpful, so I had no reason not to go back there when it seemed that it was time for a more up to date vehicle. I'm 80 years old now and do not do the driving that I used to do. I explained my situation to Susan Garland, the sales consultant I first spoke with, and was impressed with the careful attention she gave me. Sue made good use of the help available from other staff at Dover Honda and I was soon the owner of a very nice 2013 Honda Civic that had received excellent attention as a lease car. I've already seen the continuing thoughtfulness of several Dover Honda staff members and I know it will continue through the years ahead.

Dave F

Oct 14, 2015

Good sales person, but the rest of the experienced sucked. Sales manager is a coward as he could not face me upon problems with the trade-in. He sent me to Dover Chevy to deal with the issue. Grow up Man!!

David Hegarty

Sep 21, 2015

Great experience where I walked in with a number, presented it, they said yes so no hasstle.

Kelli Dawson

Sep 20, 2015

I went to Dover Honda to have my drivers side air bag replaced because of a recall. Everyone was so helpful and kind. They even washed my car for free. I feel very confident in having to deal with a great group of qualified people. Thank you Dover Honda.

Will C.

Sep 17, 2015

I have gone to this dealership for 20+ years and have yet to have a bad experience. Their sales and service teams are excellent--knowledge and accommodating. When I take my vehicles in for servicing I know everything will be done once and done right.

Satisfied

Sep 16, 2015

The whole process took less then 24hrs. Everyone was extremely helpful and I didn't feel pressured at all. Would highly recommended to anyone looking for a relaxed car paying experience!

Shelly

Aug 30, 2015

Best buying experience I have ever had. Bill was so helpful and knowledgeable.

D.W.

Aug 29, 2015

My care has almost 100K miles on it and is running like new! I appreciated the communication from the service department providing me updates throughout the day.

Kimberly

Aug 23, 2015

courteous, friendly and knowledgeable sales people and manager making my time easy to lease my vehicle, would highly recommend anyone to the Dover Honda dealership.

Sig

Aug 16, 2015

We are just as pleased with the service at Dover Honda as we are with our new 2015 Honda Accord. This first service visit was a great way to start the proper maintenance schedule for this very nice family sedan.

judith wilkinson

Aug 15, 2015

they were quick, courteous and personable. been an owner of 2 crv's and 3 odyssey's and have dealt with the service department for several years. they have always given us the best service and are so friendly. our salesperson heidi is the best. i have people stop me in parking lots in fact it happen last monday at market basket parking lot and they ask all kinds of questions about our odyssey. we have the burgundy color and its very rich looking that people just stop and comment on it. i answer there questions and refer them to honda in dover and especially to heidi. my odyssey is a taxi for all my friends in our retirement community for our adventures to activities, movies and etc. anyone that rides in our vehicle comments what a comfortable and smooth riding vehicle it is. as you can see we love everyone of the vehicles we've bought at honda dover.

Hank K

Aug 14, 2015

Customer Service was excellent the ladies at the service desk were professional and courteous.I will come again to have my vehicle serviced.

Steve S

Aug 5, 2015

I met with Jennifer Ryan Service Consultant to go over what needed to be done on my car for repairs. She was very nice and helpful. I had wonderful service and repairs.

Lee

Jul 29, 2015

I met with Jennifer Ryan Service Consultant to go over what needed to be done on my car for repairs. She was very nice and helpful in everything. I had wonderful service and repairs.

Irving

Jul 17, 2015

The kind of appointment I like. I had a good walk around your facility with my dog, Eli.

Joseph Bennett

Jul 16, 2015

The service is first rate! They go out of their way to get your vehicle repaired . I would never bring my business or buy a vehicle anywhere else! !!

Stephen Folsom

Jul 16, 2015

I was handled with expediency and work was done to my satisfaction.

Harold S.

Jul 8, 2015

Everyone did and knew their job and did it with respect and dignity.

Tom Cowland

Jul 8, 2015

The gentlemen in the Service Department have been a fantastic team with which to work. They have always been MOST accommodating and go out of their way to work within my schedule. Granted, Jeremy is a former student of mine (from a long, long time ago.....etc.) and is always SO cheerful and pleasant. I have no concerns with having my truck serviced there at all.

Scott

Jun 2, 2015

I purchased a used car recently. The sales man did a fine job, but when the sales manager (Im guessing it was the manager) found out we did not plan to buy the car immediately after looking at it he had an attitude towards us. We told him multiple times we wanted to take a day to think about it which I thought was reasonable, he kept saying what can he do for us to buy it that day, I told him nothing we want to take a day, then he just walked off without saying anything. Anyway we returned the next day to buy the car I told them I will take it if it comes with a full tank of gas and a new inspection sticker, after the paper work we left it had half a tank of gas and the inspection sticker was about 6 months old, its just a minor thing but kind of annoying. A couple days after we bought it we needed to contact the finance department because of refinancing GOOD LUCK GETTING THEM TO CALL YOU BACK. I called twice a day for 6 days until the wonderful Jack in finance decided to finally call back.

T Kelly

Nov 17, 2014

I WAS TREATED VERY WELL AND HAD A GOOD EXPERIENCE WITH THE PEOPLE THERE.

frustrated

Oct 5, 2014

Lack of customer service You are just $ to them. Damaged our car but made sure we paid for contracted services. We made the contract and expected to keep our word. No discount or a sorry other than regular employees Will NOT be back and letting our friends know why. AFTER TALKING to GM she said she would look into it She tried once to call us and missed me. I was traveling and lost her phone#. I guess one call per person. Again be careful.

FourtimeHonda

Sep 17, 2014

After a previous negative experience earlier this year, I reluctantly went back for a minor repair and oil change. When I was told that there was something else wrong with the car, I was quoted a price and was expected to pay a certain price. However, when I arrived to pick up my vehicle and saw the bill to be $100 more than expected I was extremely disappointed. Having researched the prices for the three services needed and quoted a price, that is what I was expecting to pay. I find it appalling that the service department will quote you a price and I return only to pay an outstanding amount more than expected. We have bought four cars from Dover Honda and have always had all four vehicles serviced and repaired there. However, after the consistent negative experiences with the service department, the four of us will not be coming back. I am very disappointed with the service at this dealership and when the time comes, I will not be buying another Honda.

Larry Kane

Aug 25, 2014

Sue Garland, Sales Consultant certainly did just that. She was courteous, friendly and knowledgeable. She was of great assistance, and I wound up with the Odyssey at a good price and am satisfied and pleased. Two other folks I spoke to at the Dover Dealership,-Gary and Alan-I also recommend.

KimberlyJC9

Aug 6, 2014

The manager of this dealership, Nancy Oeser, recently contacted me after I posted about some very bad recent experiences with the service department at Dover Honda. I was impressed to find that she was genuinely interested in using the feedback to improve customer service. I found Nancy to be very professional and very sincere. She reviewed the situation with me, took notes, identified opportunities for training staff and improving customer services processes and ultimately made an effort to get help for me on a Honda warranty-related issue. She also offered to provide some assistance from the dealership and to arrange for the paint job that the roof of my car needs at this time due to an error at the Honda factory. While I was disappointed that Honda didn't ultimately cover the whole thing (it seemed to me that my circumstances ought to have warranted this), they did respond to her request by offering to pay all but $400 on the paint job, rental not included, Nancy offered $200 from the dealership to defray some of the cost to me and made all the arrangements with the body shop. Now, after my frustrating experiences with the service manager and with going it alone with American Honda on this, I felt that this was far more reasonable than what I was offered to solve this problem before (which was next to nothing). While I would have left there walking on air had I only had to cover the rental myself (and none of the paint job), I at least left there feeling that I had dealt with an honest person who was making a sincere effort to provide quality service. I have decided to post, for now, on the initial problem-solving effort then post again after this transaction is completed (which should be at the end of next week). I'm hopeful that I'll have another good experience -- maybe even a stellar one (five stars and all that). I am also cautiously optimistic that there will be improvements in customers' service experience as the general manager uses feedback to help employees respond more effectively to the needs of customers. I have enough confidence in the general manager that I think that I will be able to continue to have my car serviced there, as I have for the last eight years What I will recommend to other customers at this point is this: If you have any problem with Honda Service, you may want to contact the General Manager at Dover Honda Chevrolet, Nancy Oeser. I think you will find in her a competent professional who is interested in solving your problem and in using feedback to improve the quality of service in the future.

Carshopper1000

Jun 7, 2014

I was a Honda Civic owner previously but was looking to up grade a little. I test drove a Accord EX and Sport both with 6 spd Man trans. I liked the EX better. Dover Honda did not have the EX with 6 spd manual. I met Susan Garland, sales lady extraordinaire, who works so hard to make sure you are pleased with the experience. Susan was able to get me a great price for a car the dealership did not even have. They told me if I would give a deposit they would find me the car I wanted in 96 hours or less. Had my doubts, but Heidi and Susan and Bruce the Mgr made it happen and let me test drive the car before I would agree to take it. The car was ready and when I arrived I was given the keys and told go test ride and let us know. Great car and then I told Susan lets close in two days. I financed part of the price and worked with Gary with that and on Friday, the next to last day of the month in May,I took the delivery of the car. Susan stayed even after they were closing on Friday to explain the features of the car as well as to make sure we could synch up my I-Phone 5s with the Bluetooth system in the Accord. I have owned the car just over a week and I like it so much that I like now just taking a joy ride. Quiet and comfortable and great ride. I can tell you if you work with Susan she will work so hard for your business and make sure you are pleased. She is really driven and gets great reviews with everyone. Hats off to Susan and if you are looking for a great car buying experience with a great car, go into Dover Honda and ask for Susan Garland.

Vie2

May 26, 2014

We went to Dover Honda to look at cars and we're interested on a couple car so the sales person give us a price and we ask if we can get the price down if we paid full up front and she said "yes well of course and she call the sale person who in charge and that person come to us and said so do u like our car and we say yes then he ask how much would u like to paid for the car. Then we answer and he pull his hand out (as he's about to shake hands) and he said well congratulation then as my sister about to shake his hand HE PULL HIS HAND BACK AND HE SAID NO AND LEFT. How rude is that.. We'll never going back there and we'll tell everyone that we know about our awful experience.

Thomas Killeen

May 16, 2014

When You Want The Best Price and Experience, Talk to Susan G I can't say enough good things about Sue. Not pushy, gentle & kind, not what you associate with car salespersons. She wanted us to get the car we wanted for the price we wanted and we where successful beyond what I should have reasonable hoped for. The service was superb and the car clean at sign off. Can't blame anyone for the too numerous signatures and initials to trade a used car and lease a new one, but that's the lawyers messing about YET it still got done fair and square, no hidden real surprises. The Finance guy got us to upgrade 1 notch up from the base service level but he didn't get pushy when we said no to the deluxe and super deluxe service levels, and we honestly needed a bit more service than the base offered.

Gary G.

Apr 8, 2014

Buying new Honda Fit Sport Our sales consultant Susan Garland was excellent! She explained everything in detail and answered all our questions. Our purchase went very smoothly and every step of the process was handled by very professional and caring employees. Closing the purchase took somewhat longer than it should have due to computer glitches and antiquated document printers. All the people we dealt with along the way were very pleasant and kind. We will strongly recommend Dover Honda to friends and family.

Fr. Dave

Apr 1, 2014

This is our third Honda, the first two of which: one certified Accord, one new Civic, we bought at Dover Honda. Our third Honda; Certified Pilot, was purchased at a dealer in MA, lesson learned. Their idea of Honda Certified and what Dover Honda considers 'Certified' were night and day. We now have our third Honda serviced in Dover! If you are looking for a clean, reliable, like new used car, look no further! Their service staff is friendly, professional and does an incredible job of keeping the customer informed of what needs to be done for service. They also have a shuttle service to get you to work and back to the shop on time( kudos to Terri!) Stick with the small dealer who has a great selection and is small enough to care about the customer!

K. Betts-Levine

Mar 21, 2014

Best dealer in the area by a landslide! We went to several other dealers up and down the seacoast over the course of 2 weeks and found them all to be both pushy and self-serving. I thought buying a new car would be fun, but instead drove home both frustrated and stressed out after visiting other establishments. I found Dover Honda on the web and the telephone sales portion of it was amazing. The quick call back and competitive pricing by Joan sealed the deal for us. Thank you, Joan! When we went into the Dover Honda location, it was very relaxed. We were not pounced on in the parking lot, which was a nice change. Dan Phelan was both professional and warm. He did not pressure us at all and we felt that everything was very fair, from the price of our new Pilot to the trade-in value on my previous car. Speaking of price, we were amazed at the deal we got! We didn't feel the need to dicker over any dollar amounts and this made our entire experience stress-free and FUN. They know exactly what they are doing at this establishment. From start to finish, every employee was wonderful, friendly and low-key. I would go back to this dealership in a heartbeat. I would refer anyone here! After using a GMC dealer in Portsmouth for the last 3 years, we could have easily bought another GMC but we have been very displeased with the level of service and dishonesty. We truly felt they were looking out for themselves and told us whatever was convenient at that moment. Thankfully we shopped around and found a great deal and a great group of people. My husband and I are so very happy. GREAT JOB! Thanks for turning us into a Honda family. P.S. Thank you Dan and the entire team at Dover Honda.

A very disappointed customer

Mar 16, 2014

At 12:10pm on 3/16/14, I called them about the availability of the 07 Mitsubishi Outlander shown on cars.com. A very friendly person by the name of Kevin answered my call and confirmed that the car was available. Considering I was traveling from Maine, he set up an appointment for me at 3:00pm on the same day. He told me to ask for Alan when I arrive. At 12:37pm, I received a call from 603-742-1676. They wanted to make sure that I was going there, because it was a Sunday and they needed to keep Alan there. I confirmed that I would be there on time. I made the trip and reached there at 2:55pm. I met Alan. He said he would be with me in a minute. He talked with a salesperson. Then that salesperson came to me smiling, "Are you here for the 07 Outlander?" I smiled back, "Yes, I am." He said, "Well, it's just been sold. But we have similar cars if you are interested..." I ran. So should you. The reason is very simple: If you could call me to confirm my appointment, couldn't you give me another call if the car were sold within that 2-hour window. Also, if you are lying about little things like these, what else are you lying about? The reason middle class families like mine shop for a used car is maybe we can't afford a new car. We put whatever little savings we have into getting something decent. In return, all we expect from a dealer is a little bit of integrity. A little bit of truthfulness. Why haul a man from ME to NH with the promise of a car that you don't have? Would it help your mission: "Our mission is to make you a customer for life." Please read a missing LOL symbol after that mission statement.

ArtTeacher86

Mar 1, 2014

Sue was friendly, helpful, and easy to work with. I've never bought a new car and was very nervous, but she made the whole experience comfortable for me. After talking for a few minutes, figuring out what a was looking for and sizing up my personality, Sue had me test driving a vehicle that was perfect. Very happy with my Honda Fit!

JR

Jan 17, 2014

We had an excellent experience with Susan Garland. She took time to show us several vehicles and offer advice. Susan was extremely knowledgeable about the cars and made the experience very enjoyable.

Meaghan Dube

Jan 8, 2014

I came in on New Year's Eve at 4pm. By 7pm I was leaving with a new car, a 2013 Honda Insight. I didn't know it was my dream car when I started the process but I do now! Sue couldn't have been more pleasant, welcoming, and helpful. THIS is how buying a car SHOULD be. I had a less than comfortable experience at a different dealership earlier in the day; the difference between the two was is night and day. I have a safe car with excellent gas mileage at a price I only dreamed of paying. I will recommend Dover Honda & Sue to anyone who will listen.

danidpv

Nov 27, 2013

Sue Garland was a very nice person to deal with, no pressure and very easy to work with. She was knowlegeable and very helpful in our decision. Wish all salespeople were like her.

DMShanahan

Nov 20, 2013

Excellent experience, great deal on a great car! Looking forward to doing business with them in the future. Sue was a great help in getting us the exact car we were looking for. Thanks again to all the folks at Dover Honda.

Mary

Nov 15, 2013

Bought a new Chevrolet Equinox and could not have had a better experience. Great sales person, great service department in every way. Highly recommend Dover Auto World!

Roger B.

Oct 20, 2013

Fast and easy, got every question answered and everything we asked for we received. Great Service Fast and Easy. Highly recommend Dover Chevrolet. to everyone considering a vehicle purchase.

Mike&Deb

Oct 19, 2013

We have purchased our last seven vehicles from Dover Auto and are very satisfied. We would recommend Dover Auto to all our friends.

nhflutterby

Sep 26, 2013

I gave "great" ratings because the moment I walked into the dealership, I was greeted with a warm smile and a promise to help me into a reliable, affordable car. Right to the end, my sales team was hands-on and helpful. I will be recommending Dover Auto to all my friends and family!

angry customer

Sep 7, 2013

Deceptive business practice....Did not check credit unions for best rates. They refuse to resubmit credit application as we contacted them several times. Finance department told me they did not have current rate sheet w/credit union. Told my wife that credit unions are for people with bad credit. They say he cant resubmit when they are still asking for drivers license copy and insurance binder. They can cancel and resubmit but refuse to do so, because they make more $ thru conventional banks. She requested credit union rates and was told the rate was better with Eastern Bank. I refinanced my car thru service credit union at Subaru Dealership for 2.39 with the same length of her loan. Her rate was 5.45. She has not received any paperwork from the dealer. They have not contacted me as I have made several attempts.

Ford family

Sep 6, 2013

This dealership is fantastic!!! Absolutely no pressure to buy. Salesman was very helpful and did not rush me at all, but encouraged me to go over the car I wanted to buy. When it came time to negotiate the price, I offered one price, then I was counter-offered with a price I was very happy with. The purchase price included a car detailing, and let me say, by the time they finished detailing the car, it looked brand new, inside and out. This was very important to me since this car was an anniversary gift to my wife and they did not let me down. I have to admit that I am a Ford only owner, and that this dealer had the used car I was looking for. With that said, I still highly recommend this dealership for a new or used vehicle. The entire buying process was a very, very good experience and I would buy a vehicle from them again!

Maggie

Aug 30, 2013

This was my first car purchase and Sue Garland was patient, helpful, and fun to be around. I stopped by three times before making my final decision to purchase a 2013 Honda Fit Sport Automatic. Throughout my car search I test drove 8 different cars at 5 dealerships! Dover Honda Chevrolet suited me best because of the service I receive from Sue and what the Honda Fit offered. I would most certainly recommend visiting Sue if you're in the market for a new car. She's my new Honda Mom!

sjellis

Aug 23, 2013

I liked everything about this experience particularly the sales person