Downtown Nashville Nissan reviews

Nashville Buyer

Apr 16, 2016

Run away as fast as you can. Rob Armstrong in the used car sales is a uncaring SOB. I have requested 3 times to get my PRIVATE information removed from his clutches. He sends me nasty solicitations about the car that I love but am hating this dealership every time I receive a stinking letter from this wimp in a unmarked envelope. I am on my third attempt in 1.5 years to stop him. Quit being a bully Rob Armstrong!

Mark Guerra

Mar 20, 2016

My experience was easy-salesman Raju was honest,helpful,personal, I highly recommend Downtown Nissan for straight forward honest dealing-Thank you Downtown Nissan.

Janice G.

Mar 7, 2016

I brought a 2016 Nissan Rogue and the experience was truly delightful and fast. Our salesman Jim Ransom was very knowledgeable , easy going and fair with pricing . I went on online earlier that day and went by the dealership and Jim had the perfect vehicle for me! Jim showed us every detail of the vehicle and made sure I was comfortable with the options before leaving the dealership, I would definitely recommend this dealership and Jim to all my friends and family when they want to buy a vehicle.

mom'scar

Mar 4, 2016

Ashok (Raju)Tulsiani was our sales person. After a very negative experience at Cool Springs Nissan, he redeemed our impression of car salesmen. He stood by the quoted phone price and made car buying as fast and easy as possible. I was very impressed with Kristin in finance as well. We feel we got a good deal on a new Maxima and would definitely recommend these folks to anyone!

Karen C

Mar 2, 2016

My overall experience with Downtown Nissan and Charlie Zelaya was very positive. I brought in my 2012 Leaf to see if I could get a good deal on a new Lease. What they were able to do for me was exceptional! A great deal and very pleasant experience! I will use this dealership and Charlie again!

Jeff Wallace

Mar 1, 2016

We had an exceptional visit at Downtown Nashville Nissan . Our salesman Eric was very helpful and went above and beyond in serving our transportation and buying needs . We had another great experience with Downtown Nashville Nissan as this was our third time choosing them as our place of sale.

Vowens

Mar 1, 2016

I have bought 2 new Nissan Muranos from Downtown Nashville Nissan. The buying experience each time has been exceptional. They have made the buying process as easy as buying a car can be. I will not buy a car from any other dealership, but Downtown Nashville Nissan. Their service department has been as exceptional as the sales department. Each time I have gone to have any type of service work done to my car they have had been wonderful to work with. I highly recommend them to anyone looking to buy a car.

Isaac Beeson

Feb 28, 2016

This is our 3rd vehicle purchase from this dealership and I would highly recommend them to anyone. Amy Contino was our Sales Representative and she is awesome. She is very professional and fun! She makes car buying comfortable and easy. Natasha Watson was our Finance Manager and she is great!

ibeeson13

Feb 28, 2016

This was our 3rd purchase from this dealership. All experiences were good but this one was the best. Why, well because we got the pleasure of working with Amy Contino and Natasha Watson. Car buying often comes with anxiety for me and these two went above and beyond to make sure this was a pleasurable experience. The entire staff was very courteous as well.

Deborah

Feb 18, 2016

I have nothing but GREAT things to say about my salesman, Rob Armstrong, and Tshombe Demby, Finance Director. I know I needed another car but was in denial of paying a car note. I thought my 2003 Altima with 300k plus miles could last me forever. These gentlemen helped me come to reality without any pressure what so ever. Mr. Armstrong was so very patient with me, we literally walked the used car lot over. As we were headed back toward the building I spotted My Car. I had doubts at first but these men helped my dream become a reality. I am now the owner of a Brand New 2015 Nissan Altima SL. Yes, it was on the New car section that I found my car. I can honestly say, on a scale of 1-10, they rank 10+.

David S

Feb 17, 2016

I just purchased a used vehicle from Downtown Nashville Nissan. It could not have been a more pleasant experience! The salesman helped through the entire processno pressure!

Wintagurl

Jan 29, 2016

I've purchased my car and came in a couple of time just first service and had a great experience and the people there are extremely nice and friendly I definitely would recommend to anyone

Sheila Nissan Lover

Jan 12, 2016

Usually buying a new car can take hours and go from one extreme to another but not here! From start to finish it took 2 hours tops! The staff was absolutely wonderful! Aysia my salesperson was top notch! i will never buy anywhere else! I highly recommend!

mmiller0320

Jan 1, 2016

Purchased a 2016 Nissan Rogue yesterday. After working with a local dealer in West TN and not getting anywhere I decided to contact Downtown Nashville Nissan. Derek the internet sales manager went above and beyond to get me a great deal.. Easiest car purchase ever and will return for another purchase in the future, Have already suggested the dealership to a family member. Finance department was very easy to deal with and answered all of our question. Easy purchase with A++++ customer service.

Morton

Dec 29, 2015

Best Nissan dealership I have ever been to. Worked out a deal over the phone with a sales rep and they had my new Quest waiting on me when I arrived as promised. The internet sales guy was busy when I got to the dealership but he shook my hand on arrival and said Eric would be taking care of me. Eric was a great guy and went out of his way to make sure me and my pregnant wife were comfortable and entertained with friendly conversation. The test drive was great and the mood was relaxed. Everyone at the dealership was great and super friendly! I didn't have to worry about pushy sales people trying to sell me something I did not want, which is a huge plus for me! I strongly urge you to visit Downtown Nashville Nissan if you want a great buying experience!!!! Ask for Eric if he is available the man is a great guy and will take care of you!!! Thank you Nashville Nissan for this great experience! You have my business from now on!

Nurse Brandy

Dec 28, 2015

Purchased a Nissan Pathfinder and couldn't be happier. Eric B was patient and helpful. The finance dept was also easy to work with. Would highly recommend this dealership and working with Eric for your purchase!

LindaC

Dec 11, 2015

I recently purchased a 2016 Nissan Versa Note from Downtown Nissan. My salesman Chris was extremely helpful. He showed me multiple choices, explained the differences between the two I was interested in and was very attentive in answering my questions. While going through the approval process, he kept me informed and made sure I was comfortable. It was an excellent experience and I'm happy to be working with the team to maintain my new car.

Nissan Owner

Nov 28, 2015

Went by the dealership today and ask amout my XM no longer works, he never sad anything except I"its $105.00 to just look at it. We have had our Frontier for 30 months and the service dept never even mentioned warranty or lets check. This service center is the worst I have ever experienced in 50 years of owning a car.

Carter

Nov 25, 2015

Raju had exceptional knowledge of every car on the lot what was available what was in our price range and what we could work with. We chose out a Nissan altimeter with all the bells and whistles and got it for the price we wanted. Raju worked with us and always made sure we had everything we needed from drinks to knowledge. He set up everything in the car so we rolled off the lot like we had the car forever. I'll never go to another salesman or dealership after having the pleasure of working with raju

Todd

Nov 2, 2015

The Internet Sales Dept. is the best I have come across in years. Our Salesperson (Derek Anderson) provided us with the best sales customer service we have ever received from a car dealership ever. He listened to what we wanted and didn't try to force things on us that we didn't want. The entire time we were at the dealership, everyone we dealt with was attentive, professional and listened to what we wanted. This was the most painless and quickest car we have ever purchased. We were at the dealership for 2 1/2 hours from the time we arrived until the time we left in our new Pathfinder. Awesome!

Common Man

Oct 29, 2015

Had a Price request for New 2015 Nissan model and they shared OTD (including tax, other fees etc) Price that was appealing. While i was at the dealership they increased the OTD Price around 2000$ from the initial OTD Price. I was asking then why have you promised for OTD Price that you can't deliver? Reply from a sales rep on a other sales rep was "Person (Tom) is just 2 week old employee sent you the OTD price and he doesn't know the market value". I wonder how would they run their business with saying fault statement to earn a business!!!

mewzikman2013

Oct 27, 2015

I was dealing with Derek Anderson regarding trying to buy a car. I gave him all of my details and information and asked for my credit to not be ran now. I was told that my credit would not be ran until approval was accepted. Now does that not make any sense? He never showed me a car, was just concerned about my trade. He went ahead and ran my credit and came with a credit score and was comparing my income and wanted me to have a cosigner. I told him up front that what my situation was and was given hope that I could buy a car. Now my credit has taken a hit by lowering my credit score. Why do people have to give them false hope and tell false statements. I would not recommend Downtown Nissan to anyone.

Frankmako1

Oct 26, 2015

I just bought my second Pathfinder from Jim Ransom and Downtown Nashville Nissan--good experience all around, very efficient operation and they do exactly what they tell you they will do. I drive over 150 miles to deal with this dealership because their prices are far better than anything I can find in Alabama.

ARTravel

Oct 12, 2015

I guess I just got a bad salesperson. I had an appointment to go see a specific car and spoke to the salesman multiple times before hand. When I got there he asked what additional cars I wanted to see and I said none. Come to find out, they sold the car I had an appointment to see 2 days before. What customer service! What a waste of my time and day! I was so shocked that someone would really let you drive all the way down to an appointment like that.

dfarrell

Oct 6, 2015

The Downtown Nashville Nissan team was helpful in aiding with the purchase of my new vehicle. They even went as far as getting it shipped in from Texas. They kept me up to date about when it would get in and had it gassed up and ready to drive off the lot. This is a good group, a trustworthy group, to buy from.

Disappointed Customer

Sep 28, 2015

We bought a van in 2003 and did not have a good experience with the purchase or the service department. We decided to give them another try today because we either need to have an expensive repair done OR we need to buy a new car. So we took the van to the service department to find out about getting an estimate. Spencer was extremely condescending when he noted in his computer we hadn't been to a Nissan dealer for service in 4 years. When I explained it was because of bad service and that we were hoping to have a different experience he didn't respond. When we decided it may be too costly to even diagnose the issue and decided to leave I let him know that his attitude was really not helpful. I suggested when a customer tells you they have had a bad service experience it would be nice to have someone care and find out how to make that better for the future. I let him know he lost a service opportunity and their sales department probably lost a sale. His response to that was that in his 28 years of experience he's never had that happen. We mentioned going to Cool Springs Nissan and his response to that was "Well, we own that one, too. Good luck." Serious customer service issues in the service department. They could have regained us as customers in both service AND sales potentially. My husband also drives a Nissan so they lost that opportunity as well. It is not hard to make someone feel like you care even if you don't. The Service department is really the front line and face of the sales department because we don't buy cars very often but we do service them. If I can't feel respected and valued as a customer in the service department, I will absolutely not buy a car from you.

Erica_Taylor125

Aug 23, 2015

Not a good experience. My credit score is definitely not the best but Downtown Nissan tries to take complete advantage of you. If you are in a desperate spot please stay away from these money hungry blood suckers. Oh yeah and my name is Erica Taylor!!!!

Christi Peoples

Aug 16, 2015

Purchasing a car for any one person is extremely stressful at times because it is such a big decision to be made but working with Eric Blihovde was nothing short of amazing. He is very friendly, knowledgeable and made it very clear that he was there working for my best interest the entire time. Thank you,thank you,thank you!

Hailey_d26

Aug 7, 2015

Ricky was incredible. He really listened to what I wanted and worked hard to get that. I'll gladly work with him any day! Glenda and Natasha are a wonderful part of your team. Jessica up front made sure I was checked in and comfortable.

test

Aug 5, 2015

Testing review. The process of purchasing a new car was seamless. The staff was dedicated to providing expectional service, and paid attention to every detail

Dwana Davis

Jul 23, 2015

The experience with my dealer, who was Andrew was amazing from beginning to the end, he was very patient, and I know he went above a beyond to make happy, so I want to thank you for having Andrew there, he's wonderful.

ADK13

Jul 23, 2015

My mother and I went in to buy a car. I was ready to purchase and new what I wanted. The salesman was somewhat rude and did not know all of the information about the car, for instance, I asked about usb hook ups in the car but he said there were none but later I learned there are some. As well, the financial man was extremely rude and hateful when he talked with us. Overall it was a terrible experience so we went to Action Nissan, where I purchased my current car.

Jerry

Jul 17, 2015

Courteous, prompt and professional service. Highly recommend.

hweber615

Jul 17, 2015

The process of purchasing a new car was seamless. The staff was dedicated to providing expectional service, and paid attention to every little detail. I was thoroughly impressed. I am extremely satisfied with my new Nissan vehicle.

BootsMama

Jul 1, 2015

Downtown Nashville Nissan, what an experience. I don't even know why I'm surprised by the quality service I get each time I take Boots (aka 2015 Juke) in. From the time I went in and purchased him, to the times I've taken him in for service, the experience has been wonderful. A good product, great staff, even fantastic coffee.....what more could you ask for. Great job team!!!

Ally O

Jun 25, 2015

everyone was very friendly and welcoming. i did not feel pressured or rushed to make any decisions. i would go back in the future and would refer friends and family as well.

phil

Jun 21, 2015

Great experience. Best car-buying experience we've ever had. Our salesman was not pushy, but knowledgeable, patient and down-to-earth. Great vehicle selection on Altimas and Pathfinders.

Ross Kaiser

Jun 18, 2015

Very good internet shopping experience! Salesman contacted me within minutes of making an inquiry. Salesman worked very aggressively with his management to get me the best deal. Unfortunately my spouse decided to wait a few months to purchase a vehicle for our daughter. I will definitely give them the first shot when the time comes to purchase our daughter that vehicle.

Patience1978

Jun 8, 2015

I bought a 2015 Pathfinder from Nissan Downtown. I had never bought a brand new car and neither had anyone in my family (except my grandparents). I thought it was going to be a not so pleasant experience. To my surprise, they were very friendly. I had picked out my Pathfinder online, got there test drove it, and then decided I wanted to upgrade some of the features. My sales person was Amy and she was awesome. I told her I wanted one with the rear camera and she was on it. She brought it to me, let me check it out and I was in love with it. She was very pleasant the whole time. I ended up going into the hospital and needed to come back and sign a new contract (my payment got lowered, yippee). I came in when I was released and she told me that I could go home and come back a different day. She even said if she needed to bring it to me then she would. I can't say enough good things about Amy. If you're looking for a great vehicle, go in she will get you fixed up. My finance manager was Natasha and she was amazing also. She worked with me since I wasn't feeling up to par. I would recommend Downtown Nissan to everyone. I will be a lifetime customer thanks to this experience. I am in the sales and customer service industry and am happy to say they surpassed my expectations.

fritzenfast

Jun 7, 2015

Downtown Nashville Nissan has been servicing my Sentra for years and doing a great job. On more than one occasion I have left valuables in the car and found their mechanics are honest as well as skilled. I purchased a new vehicle from them last week. They went above and beyond. I got the price and car that I needed. I was in a bit of a time crunch and they worked super fast to get me out the door in time. A huge thanks to Jim, Glenda and the young woman in the finance office for your help. This is a local business that we need to support.

John

Jun 2, 2015

Honestly one of the quickest and easiest buying experiences I've ever had. Everything was explained clearly and no pressure, for the first time I actually left a dealership happy!! I love my new Altima, I felt the salesman and manager worked hard to get me within my budget on the car I wanted. Also their website is great too that's what brought me to their dealership. It was quick to, the whole experience was less than 90 minutes. Great customer service at this dealership.

Richard B

May 20, 2015

Mitch, Glenda and Scott were all so helpfull. I can tell they all enjoy what they do. I started the process on online with Mitch and once at your store the process was surprisingly simple and quick.

mark96

May 8, 2015

As most people, I dread going to look at vehicles when it's time to buy a new one. My wife needed a new SUV and she wanted a Pathfinder so I went to Downtown Nashville Nissan to look around. Ricky Hess came out and showed me around and we went over different options. Ricky was extremely helpful, funny, laid-back, and honest with everything I asked him. It felt like I was talking to a long time friend as opposed to a car salesman that I had never met. The next day, he even came in and met me on his day off! Bottom line, Ricky got me hooked up with an awesome new Platinum Pathfinder that my wife and kids desperately needed and it was by far the BEST car buying experience I have ever had! Oh, one other thing, Ricky also went to North Carolina personally to get my wife's new car and is personally delivering it to her today at our house as a surprise! If you need a new or used car, go see Ricky Hess!!!

Bobby B

May 2, 2015

Just traded both my cars here Amy went out of her way to get me what I wanted the dealership was nice all the staff there was very friendly would surely recommend to other friends and family

gena

Apr 29, 2015

Amber and Spencer were GREAT!!! They went above and beyond for us. Was not looking for a new vehicle, but they got me a beautiful vehicle at a great price.

Amazed shopper

Apr 23, 2015

I'm in the market for a new Pathfinder, and found two online I was interested in. The only difference between the two was color, and I preferred the vehicle at Downtown Nissan; however, the other dealership made a great offer on their vehicle. I called the salesman, Fred who I had spoken with the day before, and gave him the offer to see if they could match it. He told me that it was a losing deal and there was no way they could do. He also said I wouldn't as a consumer understand how the process worked and how ridiculous the offer was. I was flabbergasted by his unwillingness to even ask the sales manager to consider the offer (he flat out refused). He then told me how there aren't many cars left in the market like the one I was looking at, and so there really wasn't much competition and they don't need my business that bad. His last words were "it sounds like you should go buy the other car". I was amazed by his rudeness and un-professionalism. I understand dealerships need to make a profit, and if we can't agree on terms that's ok too. But to refuse to present the offer and in such a rude way was too much. I won't buy any vehicle from them now or in the future and definitely won't refer others there.

RG#17

Apr 20, 2015

For me, establishing a little bit of a relationship with a salesperson before I ever walked in the door made this a different experience. Amy C. & I spent a day or two emailing about things I was looking for. I went in to do a test drive and 3 hours later walked out a new Rogue owner.

F. Stewart

Apr 8, 2015

Great service, even though everyone worked after the dealership closed, to ensure that I was happy with my new car!

Gayle Timbs

Apr 7, 2015

I purchased a new Nissan in Sept 2014. The salesmen were great in helping me pick it out. The salesmen answered all my questions and were great to work with on the price. I can say that it was a very pleasant experience which is not what I expected. They have a superior service department as I had issue with a couple of scratches on the vehicle that they buffed right out for me and even detailed the car. I was even told by the service manager, John, that I could bring it by anytime for them to buff out any scratches that I got on my car. He even took time with me looking over the car to make sure that there were no more on it. I did not expect that type service at all. I have since taken it to service department for oil change and they did it very quickly. The service department personnel are very courteous. I would certainly recommend this dealership to anyone who wants to purchase a new or used vehicle or need service on one.

Holly Douglas

Apr 7, 2015

I dread going to buy a car more than going to the dentist. That was until I found Amy and Downtown Nissan. Amy went above and beyond to make sure that we found exactly what I wanted AND stayed in my budget! Her customer service skills are A+ and I would recommend Amy and the rest of the team at Downtown Nissan to everyone! They not only made buying a car an easy experience but an enjoyable one at that!

Holly22

Apr 7, 2015

I dread going to buy a car more than going to the dentist. That was until I found Amy and Downtown Nissan. Amy went above and beyond to make sure that we found exactly what I wanted AND stayed in my budget! Her customer service skills are A+ and I would recommend Amy and the rest of the team at Downtown Nissan to everyone! They not only made buying a car an easy experience but an enjoyable one at that!

MJ Abram

Apr 2, 2015

I went in to get service on my 2008 Rouge. Speaking to a saleman I asked about value of the Rouge and told him I was happy with Rouge and probrably would look at another one when I upgrade. Needless to say he worked to get me in 2015 for close the same payments I presently have. The sales team worked hard to make sure I was satisified when I left the dealership. They took my Rouge as trade in and paid the remaining amount I owed on the Rouge and offered to pay for the service I was having on my car that day. Downtown Nisan work with all their customers

JimPark

Apr 1, 2015

We took our 2014 Altima in for an oil change. While waiting, our salesman, Andrew, asked how we liked the car. We told him we loved it except we wished we had gotten one with a back- up camera. Long story short, we traded the 2014 for a 2015 with camera for the same monthly payment! Thanks to everyone who helped make this happen. A great buying experience with top notch people!

First time buyer

Mar 31, 2015

I had the best experience with Downtown Nashville Nissan! I was helped by Amy and she was absolutely wonderful. It was my first car purchase and they worked with me to get the best deal possible for my budget. Everyone that I spoke with was personable, friendly, and went out of their way to ensure that I was taken care of.

tarudolph

Mar 31, 2015

I was helped by Amy and she was absolutely wonderful. It was my first car purchase and they worked with me to get the best deal possible for my budget. Everyone that I spoke with was personable, friendly, and went out of their way to ensure that I was taken care of. I would recommend Amy and Downtown Nashville to everyone!

Alex and Joan

Mar 26, 2015

I drove my 2010 Nissan Maxima to Downtown Nissan service department to have an electrical issue diagnosed (door locks were intermittently malfunctioning) and the broken drivers seat (a design flaw) repaired. The seat molding, near the drivers seat control panel, clips that secured the plastic panel molding had broken. I have owned this vehicle for more than four years and this was not the first repair I had to finance. While waiting on my car to be diagnosed and repaired, I went out to look at new vehicles on the lot. While looking over the car lot, Fred saw me and introduced himself and asked if he could help me find a vehicle. Fred was very helpful and easygoing. He was very knowledgeable about the various Nissan models and helped me decide on the purchase of my 2015 Pathfinder. We test drove the SL 4x4 fully loaded and I was very impressed with the vehicle. I was not in the market to purchase a new vehicle when I came to Downtown Nissan, but my frustration was near its limit with my 2010 Maxima. I told Fred that I dont shop and I had not done any research on this vehicle so what was the best deal he could get for me on this vehicle today. Fred asked if I would be trading my Maxima and asked me a few more questions about my Maxima and how much I owed. He came back with an offer I did not want to refuse. We quickly settled on the 2015 Pathfinder 4x2 SL. My wife drove over to the dealership at closing to say good-bye to her 2010 Maxima and to say hello to her 2015 Pathfinder. Thanks Fred, my wife and I appreciate you and I especially appreciate no more vehicle problems.

Maxdba

Mar 22, 2015

My wife and I do not purchase a new vehicle often, but I must say that we had the best experience we have ever had last Friday at Downtown Nashville Nissan. We drove 150 miles to purchase our new Rogue. We went to this dealership on the suggestion of a friend in the area. We knew what we wanted and we knew where we wanted to be on the price and Downtown Nashville Nissan delivered. We both received much more than a new car at a good price. Upon our arrival, we were welcomed at the reception desk and directed to an area to freshen up, at our request. When we walked into the waiting lounge, we were greeted by Rob Armstrong. He took us to a desk and began the process. While we waited for him to get the papers in order, everyone, without exception, that passed the desk, smiled and greeted us as if we were old friends. Rob took us to the service department and introduced us to L.J., what an impressive young man and an immaculate service area. We had requested pin striping in gold. L.J. Waited until we arrived because he wanted to make certain, with all of the trim being silver, that we truly did want gold and not silver. He was right, the silver made much more sense. He applied it while we waited. He even had to send for silver tape, as they didn't have it in stock. We were assured by him and Rob, that we would be taken care of, and we were. As we checked the options, we realized that there was a different mirror than we had requested, not to worry, they took care of it while we waited. This was the most unbelievable car buying experience that we have ever had! Your staff at Downtown Nashville Nissan are top notch. We were introduced to several folks, personally, each one handling a different aspect of our purchase. All of them were very friendly, knowledgeable and professional. You have the best team in the business. Please be assured that we will recommend your dealership to everyone where we live and all of those that we know in and around Nashville.

Mr. and Mrs. Matthew England

Mar 21, 2015

When we arrived at Downtown Nashville Nissan we weren't rush by a bunch of Car Salesman trying to get our business. We actually chased through a car lot in Madison and left immediately. When we arrived we walked up and Ricky Hess greeted us. It was an awesome experience from start to finish. My husband and I not only purchased a Pathfinder from Ricky Hess, we purchased two.

SGTGUMBYSGIRL

Mar 21, 2015

Ricky Hess was our Salesman and I cannot say enough good things about the experience. He was professional, courteous, honest, funny, and took the stress out of buying a car. He was able to get us out of a horrible situation where we owed $15,000 more on a vehicle than it was worth. We also were given an extremely low interest rate. My husband and I were so impressed we went back and purchased another Pathfinder the next day. Yes, we purchased two Pathfinders from Ricky Hess.

fmckinzie

Mar 15, 2015

My experience was overall exceptional due to my sales representatives professionalism and eagerness to help his clients. In my opinion he is the reason why I purchased my vehicle and should be considered a valued member of the dealership for his thorough knowledge and commitment to provide excellent customer service.

R Smith

Mar 13, 2015

I do not like shopping and especially dislike car shopping but the staff made my experience so pleasant I felt more like I was visiting with friends than shopping for a vehicle. There was absolutely no pressure as I spent a few weeks mulling over the vehicle I wanted to purchase and it actually felt as though they were there to assist me rather than making another sell. A co-worker recommended Downtown Nissan and I'm glad he did. I was also impressed with the nice facility and large inventory.

Rsmith31455

Mar 13, 2015

Though I do not like car shopping the staff at Downtown Nissan made it a pleasant experience for me. I worked with Mitch Howell who was helpful but never pushy though I took a couple of weeks to think about the vehicle I wanted. The whole staff is professional and courteous. The facility clean, well maintained and has a large inventory. I won't dread buying a car the next time because I'll go back to Downtown Nissan!

slawsonatgmail.com

Mar 10, 2015

What an outstanding dealership. From the moment we walked into the dealership the car buying experience was hands down great. We worked with Garrett Mayfield on finding the right SUV at the right price for our family, and he worked tirelessly until the job was done right. Patient, professional, and took a lot of pride building the relationship to buy the vehicle. Natasha in financing was also great. She took care of everything we needed and made that part of the process very seamless. I can say that based on experience not all Nissan dealerships are created equal, this one sets the bar to the highest standard of any dealership, regardless of brand. We'll definitely do business here again.

Kim A.

Mar 8, 2015

Blake was our customer service representative, he knew exactly what I was interested in purchasing. He had the car ready before my arrival and he supplied all my needs. There was a lot of negotiating but I left with the car I want: 2015 Nissan Altima!!! Thanks Blake, the finance dept and especially Rob-he made me feel very comfortable about my purchase as well as everyone else did.....I've already recommended this dealership; I drove from 2 other counties outside my own for this purchase. Thanks again Downtown Nashville Nissan!

Hawks12thMan

Mar 5, 2015

Our purchase with Downtown Nashville Nissan was by far the easiest car purchase we've ever made! Found the perfect car on cars.com and contacted them from there. Their follow up was quick and consistent from that day on. We live 2 1/2 hours away from the dealership, so most of our conversations were all by email or phone, but it was so simple, and I felt very comfortable asking questions. We never felt pressured, and I could tell all the answers to our questions were genuine. We were already familiar with the vehicle we had inquired about. Derek was our primary contact and he was able to let us know everything we needed to know to decide on making the purchase. We decided we definitely wanted to buy the vehicle, but we wouldn't be able to drive down for a few more days, and we had a winter storm coming. Derek offered to bring the car to us 2 1/2 hours away to beat the bad weather! And for no additional fees!! This was unheard of for us. Most other dealers we've purchased from in town will barely even offer to order the vehicle we want or go out of their way to find something. 2 1/2 hours later, we met with Derek, completed all the paperwork, traded vehicles, and were on our way in our awesome new car!! My husband and I just can't believe how simple, quick, and enjoyable this purchase has been. It was by far the best experience we've ever had buying a car (we've bought a lot :/) and we didn't even step foot on their lot! We will definitely recommend them to friends and may even purchase from them again in the future. Thank you Derek & Downtown Nashville Nissan for the awesome & enjoyable experience!

Thomas

Mar 5, 2015

Bought my 2014 Pathfinder here approx. 6 months ago..Came in for my first oil change. Service person was friendly. Was in and out in no time.

Hawks12thMan

Mar 4, 2015

Our purchase with Downtown Nashville Nissan was by far the easiest car purchase we've ever made! Found the perfect car on cars.com and contacted them from there. Their follow up was quick and consistent from that day on. We live 2 1/2 hours away from the dealership, so most of our conversations were all by email or phone, but it was so simple, and I felt very comfortable asking questions. We never felt pressured, and I could tell all the answers to our questions were genuine. We were already familiar with the vehicle we had inquired about. Derek was our primary contact and he was able to let us know everything we needed to know to decide on making the purchase. We decided we definitely wanted to buy the vehicle, but we wouldn't be able to drive down for a few more days, and we had a winter storm coming. Derek offered to bring the car to us 2 1/2 hours away to beat the bad weather! And for no additional fees!! This was unheard of for us. Most other dealers we've purchased from in town will barely even offer to order the vehicle we want or go out of their way to find something. 2 1/2 hours later, we met with Derek, completed all the paperwork, traded vehicles, and were on our way in our awesome new car!! My husband and I just can't believe how simple, quick, and enjoyable this purchase has been. It was by far the best experience we've ever had buying a car (we've bought a lot :/) and we didn't even step foot on their lot! We will definitely recommend them to friends and may even purchase from them again in the future. Thank you Derek & Downtown Nashville Nissan for the awesome & enjoyable experience!

Caroyn D

Mar 2, 2015

Very friendly and helpful. Sensitive to my car needs. Sensitive to my timeframe concerning my reporting to work. Attentive to my concerns regarding my car's maintenance schedule.

bramsay

Feb 19, 2015

Friendly people giving quality service even on a cold, icy day. Nice waiting area available for service.

AimeeK.

Feb 18, 2015

I just went to look. Fred sat down and showed me the everything I wanted to know about buying a new car. He listened to what I was looking for and made it happen. Everyone that I worked with at Downtown Nissan was so nice. They made sure I understood everything before I left. I love my new car! Outstanding service! Thanks Downtown Nissan!

Tracie a

Feb 14, 2015

The absolute best experience I have ever had buying a new car!!! I was sick at the thought of purchasing a new cAr and dealing with a car salesman but James and the team were awesome. He listen to my must haves and found me the perfect car first try! Then they cut the cost of the car where we had to do no back and forth games. Easiest purchase ever!!

greg

Feb 14, 2015

Adrian is awesome! Glenda and Natasha incredible I never been treated so good at any dealship ever. These people are professional top notch. First I inquired about a truck, Adrian got right back to me we set a time to come in and look. Adrian got me into a 2015 altima loaded and even beat my interest rate I had locked in elsewhere. You cannot go wrong at this dealer they have earned my business for life. When you go there ask for Adrian. He will treat you right. Keep up the good work!

Ajay

Feb 5, 2015

The sales associate Garett is the best person to contact and work with while doing purchases from this dealership.

SusanRP

Feb 2, 2015

The people we dealt with knew what we wanted and knew what we were willing and able to do and they respected that. They worked hard to get us in a vehicle that we were happy with. They were all attentive to us.

JWM

Jan 29, 2015

I was treated with value and service was prompt and courteous. You made me feel special.

Jazman

Jan 18, 2015

My service reprensenative Scott was phonomanal! Scott had me in & out in 30mins. He told me everything that I needed to do with my car to keep the maintance up. I will continue to take my car to this location and do my business with Scott.

Jhop58

Jan 10, 2015

Everyone that we dealt with was professional, knowledgeable, and willing to assist us without pressuring us. Most importantly, we felt like we were being dealt with in an open and honest fashion. I am delighted that we made the drive up from Brentwood. Nashville Nissan is without doubt the best dealer in the area.

PamelaRJ "Nannie"

Jan 8, 2015

My sales Representative, Blake Stanley, was very professional, knowledgeable, most pleasant. I felt very comfortable with his assistance and I did not feel pressured into making a purchase. He explained in detail about the car I was looking for. I am so happy with my new 2014 Maxima!! It's beautiful! The entire front office team was so accommodating and professional. I even got a big thank you from another salesperson as I was leaving. I would not shop anywhere else for a vehicle. Downtown Nashville Nissan Is The Best!!!!!!!!!!!

Clara

Jan 3, 2015

Sales person Jim Ransom was very helpful and made the whole experience great.

Lloyd Nace

Jan 3, 2015

Purchased a Nissan Rogue in December. The sales staff (Fred Green, Michael Cart, and Glenda Bradbury) was courteous, respectful and patient as we sifted through the transaction and options. Even more impressive, we had a slight technical difficulty in the transaction, which the dealership went above what I would have expected , to rectify.

RavenMiller

Dec 31, 2014

Garrett really made my first time car buying experience really amazing. He went over and beyond to show me different features on different cars. He was really nice and patient through everything.Natasha explained everything to me until I understood where every cent was going.I appreciate their honesty and patience. :)

Wayne B.

Dec 24, 2014

I purchased my first new car ever at this dealership and could not be happier. I had already been once to look so they had my details on file. When I arrived, they didn't try to sell me anything else but looked up my file and began the paperwork. The buying experience was simple, easy, and I understood what I was signing for and the terms. When I had signed the paperwork for my new vehicle, I was taken around to be shown the different departments. I was introduced to many people instead of associates generically pointing out different places. It truly made me feel like I was becoming a member of a family and not just another customer. Great place to buy from and a great group of people that work together for customer satisfaction.

Matt

Dec 22, 2014

I cannot say enough good things about my car buying experience with Downtown Nashville Nissan. Best car buying experience I've ever had. My wife and I said we would put $1500 down and trade in her old Chevy Malibu that wasn't worth much. We said we wanted our payment to be no more than $325 a month, which I felt may be unrealistic for what we wanted our car to include. We found a 2014 Nissan Rogue Select with the convenience package on the website. We liked the price and set up an appointment. Our salesperson, Adrian, was ready to greet us with the car. Within 15 minutes of getting there, we had looked at the car and were on the test drive. We told Adrian we were on a strict budget and could only afford $325 a month. All Adrian wanted from us was a commitment. I told him I loved the car and we would leave with the car that day for $325 a month. He said, "that's all I needed." He came back 5 minutes later saying "Congratulations, you just bought a new car." There was no haggling, no back and forth, no temptation to get up and walk out. Not only Adrian, but the sales manager, the customer loyalty manager, and the finance manager were all super nice and great to work with. I felt everyone truely wanted me to get the best car for the best price. We now have a brand new car with 13 miles on it with a payment less then what I'm making on a used 2011 Mazda 3. We told our family about how good the experience was. My brother-in-law went to the dealership and had a great experience with another saleperson and ended up buying the exact same Rogue in a different color. As of right now, I plan to go back to Downtown Nashville Nissan for my next car purchase. Keep up the good work!

ma.smith0112

Dec 22, 2014

I cannot say enough good things about my car buying experience with Downtown Nashville Nissan. Best car buying experience I've ever had.My wife and I said we would put $1500 down and trade in her old Chevy Malibu that wasn't worth much. We said we wanted our payment to be no more than $325 a month, which I felt may be unrealistic for what we wanted our car to include.We found a 2014 Nissan Rogue Select with the convenience package on the website. We liked the price and set up an appointment. Our salesperson, Adrian, was ready to greet us with the car. Within 15 minutes of getting there, we had looked at the car and were on the test drive. We told Adrian we were on a strict budget and could only afford $325 a month. All Adrian wanted from us was a commitment. I told him I loved the car and we would leave with the car that day for $325 a month. He said, "that's all I needed." He came back 5 minutes later saying "Congratulations, you just bought a new car."There was no haggling, no back and forth, no temptation to get up and walk out. Not only Adrian, but the sales manager, the customer loyalty manager, and the finance manager were all super nice and great to work with. I felt everyone truely wanted me to get the best car for the best price.We now have a brand new car with 13 miles on it with a payment less then what I'm making on a used 2011 Mazda 3.We told our family about how good the experience was. My brother-in-law went to the dealership and had a great experience with another saleperson and ended up buying the exact same Rogue in a different color.As of right now, I plan to go back to Downtown Nashville Nissan for my next car purchase. Keep up the good work!

Alison Cooper

Dec 16, 2014

We leased a 2014 Pathfinder from Downtown Nashville Nissan. Harrison Hendricks provided excellent service. Seek him out if you are in the market for a vehicle!

Dallas Cowboys "ultimate" Fan

Dec 14, 2014

I went in with a service request on my 2014 Nissan Altima, and Michael C. Came over to the service department and was very attentive to to my questions even though I was in the market to buy a car, Michael's attentiveness and tenacity impressed me enough to listen to him.i appreciate Michael's professionalism and courteousness towards me during and after the sale.

JTfidlgrl

Dec 12, 2014

I had a great experience and I will go back when I need another one.

SGT_GABE13

Dec 10, 2014

Went in to "look" at new and used cars. Blake a Nissan car salesman introduced himself and showed me around. He was very knowledgeable and professional. The GM worked with me and gave me a great price on a new vehicle so i couldn't refuse a good deal. Long story short I'm happy with my purchase and glad i went to Nissan...

rita.g.keen.3

Dec 8, 2014

When I arrived I was greeted with a smile and Gerry answered all my questions about the cars I looked at. It was the most pleasant experience I have ever had buying a car.I will recommend the Nissan dealership I went to to everyone! Great job guys! Sorry,I could not keep it to 25 words to get in all I wanted to say.

Mouna

Dec 5, 2014

I loved the huge inventory which provided tons of vehicles to look at and compare. The location is quite attractive, the layout fantastic and everyone was pleasant and helpful. Our experience with our salesman Fred Green was excellent and we highly recommend Downtown Nissan to anyone looking to purchase a new Nissan vehicle. Great service desk as well!

Hgbrewster

Dec 4, 2014

I hate buying cars but had such a good experience I decided to write a review. My sales guy was Blake Stanley and he made the transaction quick and easy, and all the numbers were transparent. There was no upselling and no pressure. I got the car I wanted at the interest rate and price I needed. The finance guy was great, too. Very fast and easy to work with.

Ginger

Dec 3, 2014

I was just visiting the dealership with a friend to see if there was anything I couldn't live without. My car was on its last putter, so I did need a new one, I just wasn't going to allow the need to drive my decisions. I worked with Andrew Zarello-he was new, but very knowledgeable and an excellent listener. My limits were very defined and he didn't try to push past them. To make a long story short, with the help of his manager and the dealership manager, they were able to get me into a much nicer car than I would have been able to afford at other dealerships I visited. The entire experience of purchasing a new/used car was very positive and Andrew was great!

Joy S Mc

Dec 1, 2014

I purchased a 2015 Rouge S from Garrett Mayfield at Downtown Nashville Nissan. He loves his job and it shows! Garrett was very knowledgeable, helpful and friendly, i.e., no pressure at all. I received an excellent value on a highly-rated vehicle. I would highly recommend Downtown Nissan in Nashville and be sure to ask for Garrett!

Bball1

Dec 1, 2014

We appreciate the team, with all they did to work with us. The sales team, finance department, and customer service department all went out of their way to make sure that we were totally satisfied.

single mom

Nov 30, 2014

I would recommend them to anyone. I had a very good experience.

msdrew24

Nov 12, 2014

It was shocked and happy to see the salesman and Finance Manager going over and beyond to make this deal...They didn't stop until the deal was seal...The Finance guy was working from home with the other finance people that was at work and the salesman was in there working right with them...At the end of the day...they worked together truly team work..so impressed and satisfied. Thanks Nissan

nisha.boo.07.11

Nov 11, 2014

Ricky went above and beyond. I'm very pleased with the level of service that he provided me throughout the entire process. He's very knowledgeable and considerate. I'd recommend this place and Rep to anyone!!

Courtney

Nov 10, 2014

I was at this dealership on 11-7-14 with the intent of looking at or purchasing a used vehicle. I had been having some trouble for about one week with the vehicle I previously owned, and had explained this to the salesman (Jordan). I was upside down on payments, and needed a reliable vehicle under $10K. My experience was ok for about the first 10 minutes, until he sat me down to run my credit. He showed me only 2 vehicles he had for me (both outside my price range). I insisted I wanted a short loan for a certain amount. He then accused me of being 'crazy' for having these requests (short loan, low money, vehicle under 75K miles). I had been driving a rental vehicle which was due back on that day 11-7-14. My salesman told me to forget about the rental that he would take care of it. He continued to push me on a vehicle I was not interested in, making comments like, "What is wrong with this car?". I don't feel, as a customer, I should have to justify myself to anyone. If I don't want a car, I don't want it. If I want to make payments for only 3 years, that is my choice. Don't mock me calling me, 'crazy'. Admittedly, I am a prime target as single female for this type of salesman. After some frustrations, the manager was called in. I was then shown a VW Jetta which was clearly not ready for sale. It reeked of cigarettes, was dirty, and had not had the oil changed. I felt defeated, I requested an hour to return the rental car and think about things. I was investing in a car I really did not want. Jordan asked me why I had 'wasted his time' in running my credit. I, sir, did not ask you to do that. I regrettably agreed to this vehicle, which I really, really detest. I assume full responsibility for this. I felt I had no where to go. He'd alreday arranged for my rental to be picked up. After the paperwork was complete, I was told it would be about 30-45 minutes to get the oil changed. Nearly 3 1/2 hours later, I was finally able to drive the car home. It was not cleaned (wiped down and vacuumed yes, clean, no). I was never issued an apology, only an excuse that, "We are not a VW dealer, so we do not have the parts. We had to send for a filter." It reeked like smoke, the cigarette burns to the upholstery were obvious, and they didn't even fill it up with gas. If this were the end of the story, I may not be writing. I was alerted on Monday (3 days later) that the rental car had never been returned. I had to spend nearly an entire day tracking down the car, and rectifying the charges that ensued. I have purchased cars before on several occasions- myself. I have never been treated so worthlessly, nor had such poor service. I was obviously an irritation for this salesman, Jordan. Belitting your customers is not a way to win internet points, friends.

Linda and Brent

Oct 28, 2014

My husband and I just bought a new 2015 Rogue at Downtown Nissan in Nashville. We got a great deal (best of three dealerships in the area), excellent support from salesman who was thoroughly knowledgable about the vehicle and quick completion of finance process. Facilities were well-maintained and easy to access.

alex and sema

Oct 28, 2014

Nice.profesionally and friendly experience with Garrett Mayfield.Great new car in my garage.Customer service and great sales team,specially Garrett were very nice and try to find us a right car for the right price.I would recommend this dealership to my friends and family.Thanks

Shores

Oct 24, 2014

Me and my wife worked with Fred Green on our 2014 Armada Platinum, he was amazing. We've had some really bad dealer and salesman experiences in our lives but Fred and the team at Downtown Nissan was really courteous and helpful. No part of our deal felt pushy and they made us feel very welcome and were attentive to our needs even after we brought the vehicle home. We had some questions after the fact and Fred was quick to respond and make sure we were taken care of. If you're looking for a Nissan, I would highly recommend you go ask for Fred!!

Jake Shores

Oct 24, 2014

Me and my wife worked with Fred Green on our 2014 Armada Platinum, he was amazing. We've had some really bad dealer and salesman experiences in our lives but Fred and the team at Downtown Nissan was really courteous and helpful. No part of our deal felt pushy and they made us feel very welcome and were attentive to our needs even after we brought the vehicle home. We had some questions after the fact and Fred was quick to respond and make sure we were taken care of. If you're looking for a Nissan, I would highly recommend you go ask for Fred!!

Kaleb

Oct 21, 2014

I apologize for not remembering the names of those who helped us, but EVERYONE involved did a stellar job! We drove over an hour and a half to purchase a used car we've had our eyes on. We took care of financing over the phone prior to the trip, and when we showed up, the car did not disappoint. We had the fastest in and out time in a finance office, EVER. There is a reason this dealership is so highly rated, they absolutely live up to it. I have bought dozens of cars over the years, and this was, BY FAR, the greatest experience I've ever had. I will continue to go to Downtown Nashville Nissan whenever we need a car in the future! To Management: Let your employees use vaporizers in their offices. :)

Rod Wright

Oct 13, 2014

I recently purchased my 4th Nissan from Downtown Nissan. My sales person in all four transactions was Jim Ransom, Internet Manager. My purchases include a 2005 Maxima, 2007 Altima, 2007 350Z, and most recently, a 2014 Maxima. As you can see I am a very satisfied customer. Although I live about 50 miles away, the experience at Downtown Nissan is exceptional. When buying it always starts with the Sales person, and Jim is outstanding to work with. Jim has a very patient approach, and will support you through the process. I completely recommend Jim if you are a first time buyer. He was the reason I came back for my second purchase, and then the dealership and relationship throughout the process sealed the deal for my future car purchases. Of course I shop and do my homework, but have always been treated with respect and honesty, which has not always been the case in my past experiences with other dealerships. When ever possible I will be utilizing Downtown Nissan for service as well. The experience and relationship makes that additonal time and travel worth it. Great experience and dealership. Recommend to everyone.

Ajellis2001

Oct 3, 2014

The team was excellent, Gerrey Vermillion was my Sales man, and he did an excellent job figuring out what I wanted and finding a car that matched my exact needs. He also worked hard making sure that I felt comfortable driving the car and financially being able to handle the car. I appreciate all the help that the team did as well in making sure I did feel welcomed and congratulating me at the end.

Nicky

Sep 30, 2014

They were willing to do whatever it took to earn our business. Jim Ransom did a great job getting us the best deal possible.

Yvonne Robison

Sep 30, 2014

Just bought a 2015 Nissan Rogue--with help of Ashok and Gerry, great sales team at this dealership, guess I'd have to rate them a big "10." The were very patient as we searched for just the right car.

01tangie

Sep 29, 2014

I visited the Downtown Nashville Nissan in late September with my girlfriend. When we walked in we really didn't know what to expect because out last visit to the dealership in Franklin Tn wasn't impressive. There wasn't a long wait for a salesman and he got straight to the point in finding out our needs. They found the Titan we were looking for and were able to provide us with a product that fit well into our budget and more. My girlfriend is very pleased with her new toy and I just want to thank the Downtown Nashille Nissan sales team and finance team with a great overall experience.

Allen Ellis

Sep 28, 2014

Downtown Nashville Nissan is a great place to go! The staff is very welcoming and there to help you as a customer, rather than trying to push you into a sale or vehicle you're uncomfortable with. They are willing to help and work with any situation. I would recommend getting a car from here. You know it's reliable, affordable, and clean. Plus you have a great network of people that can back up the maintance to ensure your car lasts a lifetime.

Mary

Sep 23, 2014

The sales staff was friendly, courteous, and helpful in all aspects of the buying experience. I love my car!!

Neida W.

Sep 19, 2014

My car broke down on a Friday afternoon in a city 100 miles from home. After a delay with my towing truck ( not associated with this dealership) company, the vehicle arrived at the dealership ten minutes before closing. The staff there worked as a team, checked my car in, secured a rental car ( free if I chose to have them repair it and a nominal fee if work not done there) for me, and let me transfer stuff in my car into the rental. On Monday morning, after my car had been checked, they called with the repair info and an estimate including all taxes, etc. I agreed to have them repair my vehicle. They said it would take a few days and by Wednesday afternoon, I had my repaired car back. They also gave it a good cleaning before I picked it up. Thank you for great service.

cmedinar7

Sep 19, 2014

This is my first Nissan purchase ever. Roonie, was amazing!! Answered all of my questions and concerns wonderfully. The facility was very nice! Finance Manager was wonderful! The sales process and delivery process were very smooth and impressive. I would refer anyone to Downtown Nashville Nissan and I would purchase there again in a heartbeat! I am really happy with the car I choose and they did everything possible for me to get the car I wanted. Thank you Ron for all the help.

hayden

Sep 17, 2014

a good place to buy a nissan. knowledgeable, nice employees, just a little hard to find if you are not from nashville, good selection of cars to choose from, the internet price is a good idea. i would never have considered them if it wasn't for the internet price. be sure to tell the buyer the full price. buyers don't like to be surprised with add-ons. everyone wants to think that they got a great deal.

Danielle O'Hara

Sep 12, 2014

I would highly recommend buying a car from Downtown Nashville Nissan. We worked with Ricky Hess (salesmen) who made our experience top notch from the moment we walked in. He said he is ALWAYS available to his customer's and he made that very clear, because we closed our deal after hours on a Thursday night. Every employee there did everything they could to earn our business and that means a great deal to my husband and I. We didn't leave the dealership until after 10pm and Ricky stayed just to show me how to hook my bluetooth up to my new car. The finance manager, Saxon(spelling) was incredible, I have sat in finance rooms for hours trying to negotiate the final steps and he made this as painless as possible and delivered every promise they had made to us. If you are looking for an incredible deal and great customer service, this would be the place to go. They stuck true to their word and gave us the deal we wanted, and did everything possible to earn our business. 5 STARS!!!!

dgohara21

Sep 12, 2014

I would highly recommend buying a car from Downtown Nashville Nissan. We worked with Ricky Hess (salesmen) who made our experience top notch from the moment we walked in. He said he is ALWAYS available to his customer's and he made that very clear, because we closed our deal after hours on a Thursday night. Every employee there did everything they could to earn our business and that means a great deal to my husband and I. We didn't leave the dealership until after 10pm and Ricky stayed just to show me how to hook my bluetooth up to my new car. The finance manager, Saxon(spelling) was incredible, I have sat in finance rooms for hours trying to negotiate the final steps and he made this as painless as possible and delivered every promise they had made to us. If you are looking for an incredible deal and great customer service, this would be the place to go. They stuck true to their word and gave us the deal we wanted, and did everything possible to earn our business. 5 STARS!!!!

kay simmons

Sep 9, 2014

The entire process was flawless. From the moment we stepped in the showroom until we left, we were treated with respect. The salesperson was very knowledgeable about the Leaf. Equally, he conveyed a sense of enthusiasm for the car. I would definitely recommend to others to go to the showroom and experience it for yourself. Very impressive.

Vandy grad student

Sep 3, 2014

I recently bought a car at Downtown Nashville Nissan. A dealer was very nice and comfortable to work with. Every time I visited the dealership, he welcomed me and my family with a smile. Although I am currently a graduate student, he didn't change his attitude; rather, he treated me as if I were a full-time worker and gave me a best offer that other dealerships could not offer. Overall, he was the best dealer among all dealers that I met at Toyota, Nissan, Honda, and Mazda.

George & Michelle

Sep 1, 2014

My wife and I just purchased a new 2014 Murano from Eric Blihovde and team. Eric made our buying experience very easy and comfortable. He was very patient with our questions and ensured we understood completely. We would recommend that anyone looking to buy a Nissan seek out Eric at Downtown Nissan. thanks

mjw2y

Sep 1, 2014

My wife and I had a great experience at Downtown Nashville Nissan. We chose them looking for a particular vehicle we found online. Unfortunately that vehicle had been sold the night before. Ricky, our sales associate, did everything he could to get us into a vehicle WE wanted not one they wanted us in. They did a great job and earned our business.

dzcratix

Aug 30, 2014

We went to Downtown Nashville Nissan to look at trading in my wife's old 2003 Pontiac and my 2011 Jeep Wrangler. We had hoped to get a great deal on 2 used vehicles for both of us. Downtown Nashville Nissan gave me a fair trade for my jeep and even gave us something for the old 03 Pontiac. With our trades we had expected to get into 2 used cars but no, Garrett Mayfield had a better deal for us on 2 brand new vehicles in the models we had been looking at in their used inventory. From the moment we arrived at Downtown Nashville Nissan, they entire crew were great. From the young lady at the reception desk to the finance Director Tshombe Demby and of course our salesman Garrett Mayfield. Everyone made our car buying experience a pleasant one. I would highly recommend this dealership to any of my friends in the market for a new or used car.

Ron S

Aug 29, 2014

LJ in the service department was a pleasure to work with and the vehicle was taken care of very well

Jerry R. Baker

Aug 20, 2014

Our salesman Mitchell Howell along with the rest of the staff were very helpful and treated us with respect. The show room and service bays were clean and inviting. Looking forward to many years of enjoyment driving our new 2014 Frontier.

Thomas

Aug 20, 2014

Salesperson was great. Not only showed me the vehicle we came in to see, but showed us other options which we took advantage of. We couldn't be more pleased with the deal we got on our new vehicle. Everyone there was easy to talk to and explained everything we needed to know. This was our first Nissan vehicle purchase and it was a great one. Thanks

Melissa D.

Aug 19, 2014

I was looking for a specific make, model & color and needed a certain price. Downtown Nashville Nissan did not have the one I wanted in their inventory but they found it for me and had it brought in within hours of my request. My salesperson Gerry V. made it a very nice and non-stressful experience. Thank you Downtown Nashville Nissan!!!

Lueree

Aug 19, 2014

I was looking for a specific make, model & color and needed a certain price. Downtown Nashville Nissan did not have the one I wanted in their inventory but they found it for me and had it brought in within hours of my request. My salesperson Gerry V. made it a very nice and non-stressful experience. Thank you Downtown Nashville Nissan!!!

Carol

Aug 14, 2014

People were attentive and nice. They made us feel right at home. They answered all of my questions and did not try to sell me anything I did not need.

KWP722

Aug 14, 2014

I recently purchased a 2014 Nissan Maxima from this dealership. My salesman was very knowledgeable and he went out of his way to ensure that all of my questions had been answered prior to closing the deal. The entire staff created the perfect blend of friendly and professional service. This was hands down the best car buying experience I have ever had. If you are in the market for a new car I highly recommend this dealership. Thanks Downtown Nashville Nissan!

KMirnics

Aug 10, 2014

Excellent selection of cars, Stuart Floyd very knowledgeable, friendly, and not pushy at all. He helped us to find the right car for the family and gave us a great deal. After considering the Mazda 6, Nissan Rouge, Subaru Outback and Forester, we ultimately, we bought the 2015 Altima. Overall, great experience, and I highly recommend the dealership over all other Nissan dealerships in the area. We also bought a 2012 Leaf from them and never regretted it.

drakepaige90

Aug 10, 2014

I purchased a 2014 Rogue Select from Michael Cart He was the nicest, patient, and helpful salesman i have ever came across I told him the type of SUV, color, and accommodation that fit for me. Michael was able to find the prefect suv for me and I automatically fell in love with it. I love the Staff at Downtown Nashville Nissan everybody was so nice, helpful, and patient oh did I mention that they are so patient? I will tell all my family and friends to come to downtown Nashville Nissan to look for a new car and also to ask for Michael

tesngc57

Aug 10, 2014

Great car buying experience. Garrett was great from replying to internet request, to the personal attention he showed my wife and I when we arrived at the dealership. Actually bought a different model than the quote I got through the internet after Garrett showed us all our options...Everyone there was helpful in making a big decision a reality. I would definitely recommend giving them a chance when you need a new vehicle. I would highly recommend Garrett Mayfield as your salesperson.

Christian

Aug 9, 2014

My husband has been with Nissan 30 years. We were so humiliated here, I couldn't believe it. They are the worst Sales team ever. Don't deal with them.

Dianne630

Aug 8, 2014

Best car purchase ever! Mitch Howell and all who participated were wonderful. Very cordial, hospitable, no pressure at all. I had 5 children with me and they even had a room for them to play. Thank you.

Sean Saunders (Tangent Ind and Florence Road Self

Aug 7, 2014

I purchased a new Titan truck 8-5-14. Eric B. was my sales partner for this deal I say that because he is more than just a salesman. Downtown Nissan is a Top Notch place to buy a new or used car and I plan on going back for another car very soon. They have a huge inventory and and help with every type of car or truck you are looking for I can not say enough about the great service and staff at Downtown Nissan please ask for Eric B.

Marcus C. Derrickson

Aug 3, 2014

I recently bought a new car from Downtown Nissan, 2014 Altima. I have never had an experience like this before In buying a car my salesperson Matthew McSwain was exceptional in his knowledge of the cars of the dealership, and was kind and courteous someone you might want to eat chicken wings with lol, and I can't forget Natasha Watson finance manager, what a sweet young lady she explained everything to you nothing complecated just a pleasurable experience. I would recommend Downtown Nissan to anyone in the market for a new car.

jaimehinger

Jul 31, 2014

I purchased a 2014 Altima from Eric B at Downtown Nashville Nissan on 7-31-14.He showed me EVERY car in detail that I wanted to see. Showed me the differences in each selection and helped me to choose the car that fit me perfectly!I would recommend him to EVERYONE looking to purchase!

j. barnett47

Jul 30, 2014

Great people to deal with. Enjoyed all people that worked to give me a wonderful time. I feel very good about personal, sale and finance staff.

Erika H.

Jul 23, 2014

Ask for Garrett! We had one of the best car buying experiences at Nashville Nissan. We worked directly with one of the internet Sales Managers, Garrett, and he was awesome. Super friendly guy that worked to make sure we got a great deal and exactly what we wanted. He even came in on his day off to complete our purchase! There was no pressure, no hassling, or any of the other stigmas associated with car buying. In fact, the entire team was great!! The process was quick, easy, and effortless. We really enjoyed chatting with the Director of Sales while he was finishing up our paperwork. We drove all the way from Clarksville and it was well worth it. If you are in Nashville or the surrounding area, you should definitely go to Nashville Nissan.

ErikaNH

Jul 23, 2014

Ask for Garrett! We had one of the best car buying experiences at Nashville Nissan. We worked directly with one of the internet Sales Managers, Garrett, and he was awesome. Super friendly guy that worked to make sure we got a great deal and exactly what we wanted. He even came in on his day off to complete our purchase! There was no pressure, no hassling, or any of the other stigmas associated with car buying. In fact, the entire team was great!! The process was quick, easy, and effortless. We really enjoyed chatting with Saxon (the Sales Manager) while he was finishing up our paperwork. We drove all the way from Clarksville and it was well worth it. If you are in Nashville or the surrounding area, you should definitely go to Nashville Nissan.

FreeFlyer1313

Jul 19, 2014

The attitude, helpfulness and willingness to think outside the box to get things done by the dealership was great. We needed a lot of handholding to let go of the gas pump handle and plunge into electric. The transition is not easy but so far the staff at Nashville Nissan has gone above and beyond to help get things done. The tax credit is the reason we decided to buy the car. Without that we would not have been in the market. Its a really cool car, nonetheless, and we are enjoying the drive, especially knowing that Nashville NISSAN is only a phone call away and very eager to help.

Sheila F.

Jul 18, 2014

Everything about my experience was very positive. My situation was a little "tricky," but they were able to get me a very low interest rate on the 2014 Altima I wanted. Every employee was helpful, courteous, and knowledgeable. I will definitely recommend them to friends and family.

2Titans fans!

Jul 16, 2014

The absolutely best experience we have ever had buying a car! No pressure and honesty. From the internet sale to financing there was no pressure and what seemed to be a common desire to make sure we were satisfied with not only our purchase, but experience as well.

Mtnman

Jul 15, 2014

Did not deliver what was advertised on the internet sales !!

David B.York

Jul 15, 2014

Michael was enjoyable to talk and test ride the vehicles I was interested in.He was patient and not pushy like some car salesman can be. It was like talking with a family member and after a little bit of discussion about trade and financing I bought a beautiful 2014 Altima Sport pkg. car./ full tank of gas. If I needed to buy again this would be my first and hopefully only place to shop.

Jerry and Connie

Jul 12, 2014

Our visit was a great experience. From our initial phone call forward we were treated with courtesy and a genuine interest in our concerns. Jim took all the time necessary to answer our many questions and show us vehicles that addressed our wants and needs. Natasha and Glenda made us feel like family and were extremely helpful in our purchase process. Although it was a busy weekday, our entire experience was "easy like a Sunday morning"!!

Nanap12

Jul 12, 2014

I took my 2014 Juke in for the first FREE service, and not only were the employees friendly, courteous, and helpful, but the waiting time was miniscule. What a great experience; what a great staff, and what a great experience - Thank You!!!

conniejerry.mitchell

Jul 11, 2014

We purchased a new Probe Thursday. From the moment I called to check on availability, Jim was like a family member trying to help his brother. We were greeted on arrival and treated like honored guests. Jim took the time to show and explain each of the cars and accessories we were interested in. The entire transaction was positive and quickly completed. Natasha and the remainder of the staff were just as nice and made the entire experience a true pleasure. Even though it was a Thursday the process was "easy like Sunday morning". Thank you so much !!!!

gregory levendoski

Jul 9, 2014

purchased 2014 versa note monday on way back from northern indiana, online. arrived back in nashville at 6 pm all was well and set at d owntown nashville nissan

Kristina Lubas

Jul 8, 2014

I bought a 2014 Nissan Juke this week and the buying experience was the best I've ever encountered. Once I explained my circumstances surrounding my reasons for needing a new vehicle the folks at Downtown Nashville Nissan worked until they got the price and the payment down exactly where I needed it. The process was streamlined with just a few phone calls and less than an hour to sign paperwork. The staff here was friendly and I didn't feel like I was under a whole lot of pressure to close the deal until I was happy with it. I will definitely be doing business here again!!

Kristina Lubas

Jul 8, 2014

I bought a 2014 Nissan Juke Monday and the buying experience was the best I've ever encountered. Once I explained my reasons for needing a new vehicle the folks at Downtown Nashville Nissan worked until they got the price and the payment down exactly where I needed it. The process was streamlined with just a few phone calls before they had me come back in and it took less than an hour to sign paperwork. The staff here was friendly and I didn't feel like I was under a whole lot of pressure to close the deal until I was happy with it. I will definitely be doing business here again!!

Sandra

Jul 7, 2014

My service consultant, Meredith, is an amazing employee and represents your dealership very well. She is one of your greatest assets!

Robert

Jul 6, 2014

I dealt mostly with Stuart and Natasha who both were very courteous, knowledgeable, friendly and made the process easy. The selection of available cars was vast and allowed me many options as to what I wanted to test drive.

Peach730

Jul 4, 2014

Really can't say a bad word about buying a car yesterday from Downtown Nashville Nissan. Everyone was terrific and friendly. I'd definitely recommend them.

Allison

Jul 3, 2014

no pressure and concentrated on explaining the vehicle.....Robert Green very nice to deal with and extremely helpful and your dealership was great on price and we did 80 pct of this over the phone helping my son and his wife who live in Nashville

CalebTallent

Jul 1, 2014

The salesman Stuart Floyd was really good. He made the experience worth it. I went to see what they had and to browse around. Stuart was friendly and courteous and respecful. He was easy to talk to and answered all my questions with no pressure. I ended up buying a 2014 Frontier from him. I would recommend going to see Stuart Floyd if your thinking of buying.

Colleen

Jul 1, 2014

As a first time car buyer, I felt that the staff here did not push me to make a decision, and gave the all the information I asked for, and more, in order to help me make an informed decision. I had a very positive experience at this dealership and would recommend it to anyone looking for a new car. I am extremely satisfied with my car and couldn't be happier!

Lisa

Jul 1, 2014

I initially made contact with the dealership online. I was immediately contacted by Stuart Floyd. He took care of everything, start to finish, for me. I told him what I needed, my budget and he found the most awesome car for me. Stuart greatly exceeded my expectations! Also, the finance director, Saxon Reynolds was friendly and very fast processing the paper work! I have never had such a wonderful car buying experience. I did not feel pressured and got an amazing vehicle for a reasonable price. I am very pleased and highly recommend Stuart, Saxon and the entire team at Downtown Nashville Nissan.

Rebekah

Jul 1, 2014

Natasha and Kayla are probably the most helpful sales associates I've ever dealt with, in any industry. I highly recommend their work to everyone I know.

Rita

Jul 1, 2014

Everybody was very helpful and friendly and they did everything possible to make me a satisfied customer!!! I am enjoying my brand new 2014 RED Nissan Sentra!

Sherry

Jul 1, 2014

Friendly staff - ease of getting service scheduled - quick turn around - friendly shuttle ride service to work when leaving car - car returned on time - washed and looking great!

Tallent3

Jun 30, 2014

Just bought a 2014 Frontier from Salesman Stuart Floyd. Stuart went out of his way to get a hold of me and talk to me. I appreciated the effort which is why I went down there to see him. He was an overall great guy who really connected with me. I enjoyed buying from him and would recommend him to the next buyer. I went on not expecting to buy but Stuart did a good job of delivering what I was looking for and made the whole experience pretty dang easy. I recommend just talking with Stuart Floyd and seeing what he can do for you. If nothing else he holds a pretty good conversation. Caleb Tallent

Kaylee

Jun 26, 2014

The dealership was very friendly and very helpful in allowing me to get the payments that I needed in order to finance a car. I was definitely recommend this dealership to my friends in the future.

Raymond

Jun 26, 2014

fast and were very friendly and took time to show us your shop and how to get around your place very good sales person did a great job saw that truck was clean and show me all about my new truck setup my phone and showed me how to work everything thanks for all the help

Gary Williams

Jun 20, 2014

We just purchased a 2012 Versa at this dealership. We had great customer service from our sales person. He was very helpful and knowledgeable about the vehicle and went out of his way to help us find what we wanted. The facility is very comfortable, clean and cool in this hot weather. All the employees at this dealership were very friendly and helpful. I would definitely recommend the dealership to all my family and friends.

"Shelly M"

Jun 15, 2014

I recently purchased a new car from Downtown Nashville Nissan. I got a great deal without any hassle. Everyone was wonderful. I am very pleased with the customer service. It was probably the best car buying experience I have ever had.

Randy Bock

Jun 15, 2014

Another smooth and easy buying process. James was easy to talk to and his product knowledge showed he takes his career serious. I highly recommend you go visit him. Let him show you a stress free way to purchase another vehicle.

Megan

Jun 14, 2014

They took me right in when I showed up without an appointment (despite my having a leaf and only one technician available). Service was quick and thorough. My leaf came in with about 30 miles on it, so they plugged it into the fast charger because they wanted to ensure I could get home or wherever I needed to go without a problem.

Darren

Jun 13, 2014

I have never felt so welcomed and comfortable in a car dealership as I did at Downtown Nashville Nissan. The service was great and the guys that took care of us were just terrific. I could not ask for a better place to purchase my new car. Thank you Downtown Nashville Nissan for what you done for my wife and I. We are just so pleased with our new car and will continue to do business with you in the future.

Telisha

Jun 13, 2014

Everyone was very patient and worked on my behalf. No one forced me into anything just to get a sell. They listened to my needs and worked really hard to make this buying experience comfortable for me.

Alex

Jun 12, 2014

I made my visit to the dealership for my first oil change. I was in and out in less than 15 minutes. My experience was great.

Helen

Jun 11, 2014

Everyone was very helpfull-through-knowledgeable-especially Stuart and finance manager Deshaun-I will really enjoy my Rogue now more so that I am buying it

Kathleen

Jun 11, 2014

Always honest and thorough - you tell me what services the car needs - and what it doesn't need. Work is always satisfactory - and you have been able to diagnose odd problems.

Jason

Jun 10, 2014

Very pleasant and timely. I had just worked over night and brought my car in the morning and I can and will always appreciate the timely fashion and professionalism of how the service was handled

Tiffany

Jun 10, 2014

Service waiting area was clean and bright. My service agent was able to assist me with my questions. Service on car was done in a nice amount of time.

Sheila

Jun 9, 2014

My service writer was very personable and explained what things in the yellow meant. I always love the fact that they wash your car for you also.

Lady high roller

Jun 8, 2014

Stuart was very helpfull-I really got a good deal-better than what I originally had.will always go back

Happy customer

Jun 7, 2014

I always enjoy visiting Downtown Nashville Nissan, the service is very fast and they offer a nice waiting area. The sales process was one of the best I've ever had, very professional and low pressure. When looking for a car that is what brought me back for my final selection. Have recommended them to several people that are in the market for a new car.

Glenda

Jun 6, 2014

The service manager, Jimmy was efficient and personable. I was impressed by how he managed the service center. Spencer was efficient, personable and there to help me understand what needed to be done and what was the most important and what I needed to get the job done. Nissan should be proud both of them.My car looked spotless when I picked it up. That really made a good impression for them to go that extra mile.

Deandra

Jun 3, 2014

I was treated with respect from beginning to end. I felt like a valuable customer instead of just another unit or deal. Everyone was very professional and patient. I got the exact vehicle that I wanted at a great price. One of my best experiences while purchasing a vehicle!!!

Melina

Jun 3, 2014

I had spoken to dealerships from KY to AL and everywhere in between looking for my perfect Armada. Your dealership was very professional and followed up with me regularly but did not impose. Robert Green was phenomenal and answered my many questions even after hours. Michael Cart was my salesman and he was 100% familiar with the details of my Armada and took the time to set everything up inside and showed me how it all worked. I liked everything about my experience at your dealership.

Michael

Jun 3, 2014

I came in with a low tire -- and found that it had a hole in it. The service associate helped me document that it was a tire I had purchased that still had a warranty on it. This required that he stay on the phone with the manufacturer a LONG time. Then, it turned out that Downtown Nissan did not have this particular tire in stock -- and it would take about 4 days to get it in. We arranged for me to bring the car back in on a Tuesday. However, later that same day, the associate called me back to say that he had found that tire at another Nissan dealer -- so I was able to get the new tire the very next day. I really appreciate this fellow's help and commitment to making things work for a customer. He certainly did not have to do all that -- but I am so glad that he did. Many thanks to him -- and to management for having committed people!

Tiffany

Jun 3, 2014

I liked the staffs willingness to help me with refinancing my car, although I ended up having to purchase a new car at least my payments are lower.

jessimarie32691

Jun 3, 2014

Everyone was very friendly and helpful. Joseph coble was a great salesman. Didn't make us feel pressured and Saxon reynolds made the paperwork as quick and easy as possible and everyone involved stayed well after closing to make sure everything was taken care of. Great experience. Highly recommend :)

Chelcie

Jun 1, 2014

The customer service at the service department was excellent! The gentleman who helped me (I can't recall his name) was very attentive and got my car looked at very quickly so I could get back on the road, as I was traveling from out of town. He even took me out to the garage to show me what was going on with my car and what part needed to be replaced. I was able to watch through the window that the serviceman was actually putting a brand new heat shield on my car.

Paul R.

Jun 1, 2014

I escorted a friend, first time car buyer, to this dealer to test drive the 2014 Juke (which she will most likely purchase).The salesman at the door was polite, took the usual information and escorted us out to the lot for a test drive. He found a suitable car (NOT the model we wanted, but a lower end Juke), and we proceeded out for the test drive. At that point it was clear he knew NOTHING about this car. The buyer asked a few questions about the upgraded version, which he answered wrong at every opportunity, i.e.: size of tires (17"), upgrades on the higher version (moonroof, armrest, etc), and on and on. I asked if we could take it on the highway to experience higher speed driving. He said yes. We proceeded and drove about 10 miles round-trip, until we RAN OUT OF GAS! He immediately jumped out of the car, walked about 20 feet away (saying NOTHING prior to this action) and got on his cell phone. We assumed he was calling the dealership (less than 5 miles away) to bring us some gas. FORTY minutes later we still had NO gas and no one had come to help. His answer was always "everyone's busy at the dealership." (Saturday at 4:30 pm). Finally a good Samaritan stopped and offered us gas. I immediately stepped out, thanked him and offered to pay for the gas. The salesman never said a word to the gentleman, never offered to pay for the gas; not even "Thanks!" During this entire 40+ minutes, the salesman never came back to the car, never offered any explanation of what was happening, never apologized for his oversight, never tried to explain the highlights, options, good points or ANYTHING about the car. Remember, this is a FIRST TIME car buyer. The only time he spoke with us, was when I got out of the car and walked over to him to (politely) try to find out what was going on. Same answer:"everyone's busy at the dealership." Once we finally got gas and drove back to the dealership, FIVE salesmen were standing outside smoking cigarettes and TWO people were at the front desk playing on their iPads. It later became apparent that he had called his GIRLFRIEND for help and NEVER called the dealership. FYI...the salesman couldn't get away from us fast enough at the dealership and NEVER offered a word of apology, explanation, request for another (better) visit, etc. In my lifetime, I've purchased approximately 60 cars in various parts of the country...NEVER have I experienced a worse salesman or WORST customer service. There are at least three other Nissan dealerships in the Nashville area. I recommend you visit ANY other dealership than Downtown Nissan. FYI...to date, we've not received a call from anyone at the dealership apologizing for the bad service, unfortunate experience, terrible salesman...nothing. BTW: the salesman's name is Fred L. Green....Don't waste your time with this man! FYI...The Juke seems like an excellent car and we're purchasing one this week from another local dealership.

Leah

May 31, 2014

Everyone was helpful and did everything to make the sale happen. I will definitely be back to trade again here when I'm ready. :) :)

Kathey

May 30, 2014

Mike The sales person was not pushy and wanted me to make my own selection. Tschunia was very helpful in explaining and asking questions without just doing what he wanted to do

Kathryn

May 29, 2014

Our salesman was VERY knowledgeable and helpful. I did not feel like he was forcing me into a deal. I really enjoyed my car buying experience.

Alec

May 28, 2014

Mr. Cart and the rest of the staff went out of their way to make sure I found what I wanted and made sure I felt as comfortable as possible during the entire process. Just wanted you guys to know you are great to work with and look forward to doing business with you in the future. Mr. Cart was very helpful and one is heck of a salesman. Great all around! You guys rock!!!

Daniel

May 28, 2014

It was the shortest amount of time I ever took to buy a car. The salespeople did not pressure me and let me take my time and decide on what I wanted. Michael was very polite and delivered the vehicle to my house. I would most certainly buy from this dealership in the future. The facility was in great condition.

Pepe

May 28, 2014

I liked how easy it was, both our sales and finance guys were so nice. They seemed real and genuinely happy with their jobs and proud to work for Nissan. That makes the customer feel really good about such a large purchase.

Bobbie

May 27, 2014

Service rep was very kind and informative. Service was done on a timely basis.

Karen

May 22, 2014

The Salesman was terrific- Stuart Floyd- and most of all my rationale behind the purchase of my new 2014 rogue was the Service I have received from Downtown Nissan. LJ the service Manager is a true testimony to what CUSTOMER SERVICE truly defines. ( jimmy)My compliments to all.

Keith

May 22, 2014

Mitch Howell was very pleasant to work with. There was no big sales pressure and he came back with an offer that was what I asked for.

Laureen

May 22, 2014

Harrison did not make me feel pressured to buy a vehicle, and he and the finance team were very patient with me. I've already recommended Downtown Nissan to others.

William

May 22, 2014

Everyone there was incredibly friendly and knowledgable. The entire process was very easy and hassle free, yet they explained everything in very easy to understand terms.

megmurr220

May 22, 2014

Ricky helped me select a new car after I found out that my old one needed a great deal of repair work. He was beyond professional, helpful, kind and knowledgeable. I think anyone would want the experience I had in purchasing my car here - thank you!

Frances

May 21, 2014

The person who took care of my concerns was extremely helpful and answered questions I had concerning the repairs and updates.

Justin

May 21, 2014

Absolutly amazing! Best dealership experiance ive ever experianced. Donnie Mac was fabulous!!! All neg.otiating was over the phone and email saving me over an hour trip until i was ready to pick up the vehicle, at which i came the very next day after the negotiating to make the purchase!!! A+++ Dealership and customer service

Kenny G

May 21, 2014

Sales rep was knowledgeable about product and finance person was super nice.

William

May 21, 2014

We turned in our Leaf for recall purposes and took advantage of the "rental car program" to drive on vacation. Worked out perfectly!!

John

May 20, 2014

My service advisor (I had 2 cars serviced yesterday with Mr. Dixon's help) was professional and competent, and a pleasure to deal with.

tterry328

May 19, 2014

Your Service Advisor, Jordan Byrd, was waiting for my arrival in that I have, for over a year, been experiencing a tire pressure problem with my vehicle. I explained to him that I had made many visits and all I get is air added to my tires. My Byrd had the service dept to inspect all the tires and valves and found that there was a slow leak in one of my tires. It took about 5 trips, but I am satisfied that he LISTENED and got the problem RESOLVED. Please send him a special THANK YOU for exemplary customer service.

Joe

May 18, 2014

I was in and out in under 30 minutes, and was given a break down on other maintenance that was needed for ny car. I was not expecting that, and greatly appreciated him helping me to keep my car lasting.

New LEAF fan

May 18, 2014

I went to three Nissan Dealers in the Nashville area looking for a LEAF and got by far the best deal here. I submitted an email via their website stating the the terms I was looking for and got a response on possible inventory within a couple of hours. Went in at lunch the next day and they presented two offers, one exactly what I asked for. There was absolutely no sales pressure and the whole experience was pleasant. The facilities are new a very clean as well. I will definitely be going back to them.

Alison

May 17, 2014

Fred was AMAZING!!! He was very knowledgable, took time to explain everything to me, and made the car buying process fun. I would come to him every time. He made sure that my husband and me felt comfortable and understood everything throughout the process. I cannot say enough good things about Fred. He is the reason I got the car I wanted, and I am so thankful he was my salesman. He is the best!!!

Geralds

May 17, 2014

Thank you for a wonderful experience. After 40 years of buying new cars you are the best. Our salesman and finance manager were great!

Geralds

May 17, 2014

Thank you for a wonderful experience. After 40 years of buying new cars you are the best. Our salesman and finance manager were great!I Highly recommend this dealership

Barry

May 16, 2014

my salesman and finance manager what great coming up with a deal was fun and painful at the same time but it was fun doing, and out of the deal I got a beautiful car 2014 maxima is the best car and beautiful car I've ever owned!

Jamie

May 16, 2014

Great staff. Very easy going. Made buying my car fun. I got the car I wanted with no hassles. They worked with me untill I got the rate and payment I needed. Will definitley buy my next car there. See Donnie Mack, great guy.

William

May 15, 2014

The sales representative (Mathew McSwain) that helped us was very good. Repeated calls to management in finance were never returned and that lead to a downgrade in our overall rating. If our rating was based solely on the sales rep and rental area, we would have given top marks all the way down

Courtney

May 14, 2014

Jordan was really helpful and got me in and out within 45 minutes. He updated me on the progress, reviewed my 27-point inspection as soon as it was complete, and even showed me the dirty engine filter before it was replaced. I asked him to review the price breakdown before I paid and he found a mistake where I was overcharged and he adjusted it immediately. The staff is always helpful and friendly, but Jordan went over and beyond.

KristinB

May 14, 2014

What a friendly, easy car-buying process. I have purchased from Downtown Nashville Nissan twice now, and I see no reason to ever go elsewhere! Nissan makes amazing vehicles, that come with so many amazing features. The entire team is extremely friendly and helpful, and their service/repairs are always efficient. Mitch was my salesperson and I adored him. They go out of their way to make purchasing a car a great experience!

AndrewSch

May 14, 2014

I went in expecting to be haggled about every little detail. Without argument, Downtown Nashville Nissan had an amazing price on a new Rogue! That's not the reason we chose to drive 30 minutes further than a closer dealership though. The customer service and willingness to go out of their way to be the best is what sold us on Downtown Nashville Nissan! Other dealerships may lure you in with cookies, this dealership delivers on above and beyond service. What a great experience!!

KristinBean

May 14, 2014

What a friendly, easy car-buying process. I have purchased from Downtown Nashville Nissan twice now, and I see no reason to ever go elsewhere! Nissan makes amazing vehicles, that come with so many amazing features. The entire team is extremely friendly and helpful, and their service/repairs are always efficient. Mitch was my salesperson and I adored him. I just upgraded my 2013 Rogue SV to the 2014 Rogue SL and I am completely obsessed. They go out of their way to make purchasing a car a great experience!

mur2613

May 14, 2014

If I could give this place a complete ZERO I would! I will NEVER buy another car or have any service done at Downtown Nashville Nissan! They completely screwed me over on a recall repair that they refused to make right. They also falsified my repair records.... stating that I had requested repairs in the past, when I absolutely did not. They even had the nerve to call me to buy a new car while my car was being repaired, and "new" problems kept being found. That makes me wonder if they were damaging my car just to get me to buy a new one, because of large repair bills.In the past, they claimed to have fixed a problem that I asked them to repair. They called to say the repair had been completed, when I came back to get my car, NOTHING had been touched.The service department employees are extremely rude and not very knowledgeable.... this is definitely evident from reading the other reviews on this site. They make up answers just to get you to go away, but the answers are ALWAYS in their favor. I know that's part of a car dealership, but this place definitely goes a step further to make the experience even worse.Do yourself and a favor and skip this dealership. They don't back up their service repairs; you will be spammed with their constant e-mails, even after you request to be removed from their list over and over; and get sketchy service when you bring your car in for repairs. There are plenty of other nissan dealerships in Nashville, so save yourself the trouble and go to those!

Amy

May 13, 2014

I did not feel pressured at all. The staff listened to me and worked within my budget, not trying to upsell me or make me uncomfortable - which is not what I experienced at other dealerships in the area. Ultimately, that respectful customer service is what made me decide on purchasing my vehicle from Nashville Nissan.

Delanie

May 13, 2014

I loved working with Mr.Armstrong. He listen to what type of car I wanted and made sure I get nothing less.

Melissa

May 13, 2014

Everyone was very friendly, they did not try to push you into anything. They where very quick and didn't keep you there all day. Excellent service.

Robert

May 13, 2014

We got the vehicle we wanted at a fair price and felt at ease during our vist there. The people made us feel at home.

Sheila

May 13, 2014

I do like Jordan that helps advise me on repairs. I think the prices including labor are way over priced. It should be more realistic for the the real world we all live in !!!!

AmyBugno

May 12, 2014

I visited several dealerships in the Nashville area and Downtown Nashville Nissan was by far the best experience I had! The service was great - Matthew and the others we worked with were very friendly and really listened to my preferences to find the best car for me. They didn't pressure me into buying something out of my budget or adding extra packages - it felt like they were truly most concerned with my satisfaction, not their sales. I appreciated their honesty and friendliness! Highly recommend!

Charles

May 11, 2014

Everyone was so nice, helpful, smiling, willing to work with us. This was the easiest vehicle purchase, I have ever experience.

GrannyWhite

May 10, 2014

Every service personnel I have worked with in the last year has been fantastic to work with. Kevin was especially helpful when my car needed tires. They have specials on services and a One-to-one program that gives you points that qualify for cash on later services. Helps cover oil changes after a big purchase like tires. They even have coupons for up to $100 off repairs. What a deal!

Dan

May 9, 2014

I liked the whole experience from the salesman, Donnie Mac, then Glenda Bradbury explaining the warranties and owners manual and than the finance lady Natasha explaining the closing papers. Donnie Mac was very helpful. I was interested in an internet car sale and everything fell in to place quickly. The car was great and Donnie even helped me program my phone for Bluetooth and helped me transfer items from my old car to the new one. The internet price was a good one and Donnie was great to work with. I would recommend him to anyone.

Dwayne

May 9, 2014

The salesman was able to answer any question we asked during the deal. Stuart is very knowledgeable about the Altima car we bought, it was loaded with all the buttons and he showed us how to work all the features. This was very helpful.

Michael

May 9, 2014

Every time I have my routine maintenance performed, I am treated by kind people who are very helpful. The wait is never as long as they estimate. The waiting area is nice and I always appreciate the complimentary water. The service is better than you would expect.

Stephanie

May 9, 2014

I got to use a coupon and saved some money, I was explained the service needed and about future service items to expect.

Michelle

May 8, 2014

I really liked my sales woman. I told her what I wanted and she found it for us. And was willing to work with us.

Parthenia

May 8, 2014

Rob was great. He made sure I got everything I wanted, and was patient with me while I made a decision.

Robert

May 8, 2014

I've always been totally happy with all my dealing at Downtown Nashville Nissan. All of my visit have been handled by Kevin Walsh, and his professionalism and friendliness have made it the reason I return. I will return for more service on my 2005 Quest, as it is needed in the future. You have a customer that will only have my work done at your dealership. Thanks for your past dealing, as they are top notched. Bob

C. Vermillion

May 7, 2014

Everything about Downtown Nashville Nissan is great - no downside at all! The buying procress is the easiest and least painful of any I have ever had. The service department is wonderful and remembers me when I come in for service! They are really all about customer service!

Joannie

May 7, 2014

The process was handled very professionally in a time efficient way. My salesman was very nice and made sure I got exactly what I wanted.

Ken

May 7, 2014

Tamara Gunn was my service advisor and did a great job getting my car in and out for service and repairs.

Parker

May 7, 2014

Joseph was our main salesman. Although he mentioned that he was still relatively new, he was very pleasant to work with. Often car salespeople are too pushy. Joseph did a great job of making me not hate the car buying experience (which is often the case). Next time, or any referral, I would request to work with Joseph again.

Pennie

May 7, 2014

he explained everything clearly and he gave me some maintenance options. i found the costs were similar to what i pay for my other vehicle at the other auto service places. it was very nice to have some complimentary coffee and water too.

Tammy

May 6, 2014

I spoke with salesman in advance and described what we were looking for. He had a couple of options available when we arrived. We agreed on terms without alot of back and forth and were able to leave the dealership with our new car in a matter of a couple of hours.

Carlton

May 5, 2014

The service was fast and easy, I was well informed on everything that was going to take place as well as fees associated with my service.

Kimberley

May 5, 2014

I just purchase my car over a month ago. My sales man Harrison was AWESOME!!! The detail gentleman Kevin put the extra shine on my experience when I picked up my car. When I thought things could not get better Jordan blew me away with his attention to detail and making sure my service experience was "FABULOUS!!" I felt I got 5 star treatment. It was truly the little things done that made my experience amazing. Right, who says amazing after a car service, but it was. The staff was friendly and helpful. when a picked up my car it shined as if it was my first time driving off the lot- takes to the gentleman in detail- I had to bless him. It seems that getting your car service can be unpleasant and takes so much time out of your day, but Downtown Nissan was truly a hassle free experience. Thank you so much!! I am committed to allowing your service to take care of my car for its lifetime.

Blake

May 2, 2014

I used the express service on my visit. The staff is always so helpful and courteous and get me in & out so I can get back to work.

Dustin

May 2, 2014

I was able to choose the vehicle I wanted over the internet and decide on a price before getting to the dealership.

Judy

May 2, 2014

The services area was clean and calm. Everyone was ready to help. Spencer was very friendly, but not superficially chatty.

Rebecca

May 2, 2014

Garrett was open to negotiations. He was extremely helpful and accomodating. I will call him my personal car salesman after this experience. When I need another car I will definitely call Garrett. You have a great employee. BONUS!!!!

Ryan

May 2, 2014

It seemed like a great team effort to make sure our needs were met. Many worked past closing hours to ensure paperwork was pushed through and we received the maximum discounts possible. Customer service was awesome!

Ceddy "#1 Cowboys Fan"

May 1, 2014

For the last 24 years I've been driving Chevrolets and was scared to venture out and try something else. Fred made my transition to Nissan a Wonderful Car Buying Experience. The Downtown Nissan team worked like a well oiled machine to impress me on time and team cohesiveness. I truly recommend Downtown Nissan to anyone who is considering transitioning to a different manufacturer.

Newheart313

May 1, 2014

This was our first Nissan and our experience with Downtown Nashville Nissan was exceptional. Our sales person was Mitch, one of their internet managers. Mitch was very open and honest with us, very helpful. The business manager, Saxon was a real pleasure to work with. They got me a much better deal than my credit union. My wife loves her car, so I'm happy. I highly recommend Downtown Nashville Nissan.

Regina

May 1, 2014

This was our first Nissan and our experience with Downtown Nashville Nissan was exceptional. Our sales person was Mitch, one of their internet managers. Mitch was very open and honest with us, very helpful. The business manager, Saxon was a real pleasure to work with. They got me a much better deal than my credit union.My wife loves her car, so I'm happy. I highly recommend Downtown Nashville Nissan.

tnproud

May 1, 2014

Walked in and asked to see a salesperson. They called up Ricky Gillilan. He was great, no pressure, made the numbers work for me and I drove a Nissan off the lot.

Connie

Apr 30, 2014

It ws quick and easy to just come in and get an oil change without making an appt. Everyone was very friendly.

Dwight

Apr 30, 2014

Very thorough inspection of my car, fast and friendly service, attention to detail and method of follow-up for future service.

Paul

Apr 30, 2014

Raju, Glenda, Natasha in Finance were absolutely great. The entire buying process was well thought out, and each person did their role and job very well and with a high level of ownership into their paticular area in the process.

Ricky

Apr 30, 2014

Pretty much made the deal via email and then the in house experience was even better. I actually expected them to say that the price quoted via email was not the one for the vehicle I wanted.........but it was spot on. Natasha Watson was a pleasure to work with and Ron Myers was ever bit a good. I will recommend this dealers to friends.

Krista

Apr 29, 2014

Ricky Hess, the salesman, was very pleasant to work with. He took the anxiety out of the car buying process. Everyone from salespeople to finance seemed to go above and beyond to help my fiancee and I get the best deal we could on both of our new vehicles. They were very good about crunching numbers any way they could to get us what we wanted in a conceivable price range.

Patricia

Apr 29, 2014

The salesman was helpful in showing me what I wanted to see and the finance manager was helpful in the financing.

Theresa

Apr 29, 2014

Your Service Advisor, Jordan Byrd, was waiting for my arrival in that I have, for over a year, been experiencing a tire pressure problem with my vehicle. I explained to him that I had made many visits and all I get is air added to my tires. My Byrd had the service dept to inspect all the tires and valves and found that there was a slow leak in one of my tires. It took about 5 trips, but I am satisfied that he LISTENED and got the problem RSSOLVED. Please send him a special THANK YOU for exemplary customer service.

Diane

Apr 28, 2014

Stuart Floyd was an excellent salesperson. He made the buying process easy, was very professional and knowledgeable. He treated my partner and me like we were old friends of his. I will definitely refer people his way.

Patricia Day

Apr 28, 2014

I bought my 4th Nissan at Nashville Nissan, they are always helpful in getting me the car I want and aren't pushy in any way. They work to get you the price you want, fair of course. Harrison was a very friendly and helpful salesman. I always suggest to my friends to go to Nashville Nissan for their next vehicle. The finance manager was also very helpful.

Brentwood Vols Fan

Apr 27, 2014

Professional and very nice personnel. This is the second vehicle we have purchased from this dealer. We would buy from them again. They made the buying process easier than it used to be.

bailey75

Apr 27, 2014

From the moment we walked into Downtown Nashville Nissan, I knew what we were in for. We waited around 10 minutes for them to find a salesman. As we were told, the dealership was "very busy," although there wasn't another customer in sight. We had done extensive online research and had already test-driven and priced two competing vehicles, so we knew exactly what vehicle we wanted to drive and how much we were willing to pay. The set-up for the test drive took at least thirty minutes, and we were bombarded with questions about our lifestyle, employment, etc. We were then told that we qualified for a "great deal!" Once we got back inside, we were presented with a sales sheet with numbers that were far above MSRP--and at least 4,000 above online Truecar and Edmunds prices. This was their bottom line, we were told. Once we got up from our chairs and started to say thank you but no thank you, the price miraculously dropped by about 3,000. Of course. We were then shuffled to another salesperson, a manager, etc. After hours of negotiating, we had a price that we liked. The Nissan was by far our favorite car, so while we were loath to continue with this dealership, we didn't feel as though we had another choice.We're the type of people to read the fine print, and as we began to pore over the paperwork, the numbers just didn't seem to add up. We wanted to take a night to review the contract, and when we quoted the contract language that required that we have time to review the contract, the pressure really started. We reviewed the numbers, called other dealerships for price quotes, and ultimately decided to come back to Downtown Nashville Nissan because the process was already started. Our experiences at other dealerships, most notably Crest Honda, were absolutely wonderful. The sales team at Crest was honest, straight-forward, and low-pressure. We did eventually buy the Nissan at this dealership, because it was the car that best fit our needs, but we wished that we could have taken our business elsewhere. The Nissan dealership in Cool Springs had comparable prices and the people I spoke with were straightforward and clear--if we could start over, we would have worked with them.Natasha was the one exception to the high-pressure sales tactics and sneaky car dealer techniques; she was wonderful from start to finish. If you absolutely MUST buy at Downtown Nashville Nissan (and I highly recommend that you don't)--speak with her.

Richard

Apr 26, 2014

I WAS VERY PLEASE WE THE WAY MY SALESMAN TOOK THE TIME TO SHOW ME ALL THE THINGS I NEED TO NO ABOUT MY TRUCK.

Robert

Apr 26, 2014

Prompt service and shuttle to downtown Frist Center for the Visual Arts. And the van waiting when we were ready to pick up the car.

Connie

Apr 25, 2014

The personal attention the person that helped me took to make sure I understood their process and how long it would take and I loved the car wash, that was a nice surprise.

Mia

Apr 25, 2014

My salessperson Chelsea was the absolute best. Even though she was new, she answered all my questions and concerns to the best of her ability. If she didn't know, she made sure to speak to her manager before answering. She was very sweet, courteous, and amazing. I left with a vehicle that exceeded my expectations.

Alex

Apr 23, 2014

Everybody involved was amazingly nice without it ever seeming like I was being "sold" something or they were simply there for the sale.

Natasha

Apr 23, 2014

This is my second car from here, and I always have a great experience. I love how everyone speaks to you and makes sure you are being helped. They are always very nice, helpful, and willing to work with you, so you can get the car you want for the price you want.

Michael

Apr 22, 2014

Stuart is a no haggle kind of guy. Loved working with him. Glenda was fantastic. Love the customer advocacy from her. The finance team was friendly and down to earth.

Kimberly

Apr 21, 2014

It was my first car buying experience, and Jim made it amazing! He had the exact car waiting on me when I arrived and it was ready for a test drive. Downtown Nashville Nissan exhibited amazing customer service, and Jim was the best!

Ruth

Apr 17, 2014

Natasha seems like an old friend when we do business together. She also phones me to see if I'm having any problems after I purchase the vehicle. She is an excellent sales person with never any pressure. She gives me options and lets me decide which one I want.

benzo36

Apr 17, 2014

I really enjoyed my experience and overall friendliness of the dealership. I got a great deal at a great price! Highly recommend Downtown Nissan Nashville!

Brittani

Apr 16, 2014

Going through the car buying process takes while and is very boring until you drive away in your new car. My salesman Garrett and his finance buddy, Saxton I believe his name was, kept me very entertained and made the whole experience very laid back. Which I like because I don't like when I'm pressured and end up with a non personable car salesman. I would recommend anyone to go here because I got the car I wanted, the payments I needed, a friendly work staff, and I left the dealership very satisfied.

Jennifer

Apr 16, 2014

Robert was a great salesperson who took the time to review my list of things I wanted in a car vs. deal breaker items. He was incredibly knowledgeable, and narrowed down Nissan's offerings to two cars that fit my list. I ended up purchasing one of those two cars. Robert was also incredibly personable.

Jillian

Apr 15, 2014

The lady who handled my concern kept an up beat attitude and answered all of my questions with out getting frustrated.

Jonathan

Apr 15, 2014

I very much liked the cleanliness of your showroom, office spaces, etc. That says a lot about the people working there. I liked being offered a bottle of water, and the commorodity people took w/ me in regards to my sports apparel, making the visit more personable. I also appreciated the promptness w/ which my credit report was run, the offering of a rebate, and the presentation of being offered to purchase the 120,000 mile extended warranty at a very reasonable price. I came in w/ financial parameters in place, & Downtown Nissan helped me stay w/in those parameters.

Michael

Apr 15, 2014

Mitch Howell is a true professional, not pushy, very informative and communicates via email and phone during all stages of the process......

Diane

Apr 14, 2014

Stuart Floyd was awesome - by far the best car buying experience I've had! I will definitely be sending friends his way as I'm confident he will extend the same warmth, professionalism and integrity that he extended to me.

Jacob

Apr 14, 2014

Mr. Kevin was very helpful in getting my appointment set up and completing the work on my car. The work done was done well and in a timely manner. I am very grateful and will definitely be returning.

Joneashia

Apr 11, 2014

When I pulled in mr. Spencer Dixon was there to greet and engage and joke around with me! That was a great experience and he exhibited a passion of servicing the customer and also having fun!

Kelly

Apr 11, 2014

Price was great AFTER reminding them of the internet price. Everyone was funny and shared our same sense of humor.

Tina

Apr 11, 2014

Everyone was nice. I didn't buy my car there and yet, I was treated as a valued customer. Also, I was able to use a courtesy car which I really needed.

Whitni C.

Apr 11, 2014

Absolutely wonderful experience! My friend and I both actually bought a car from there and we both found the perfect cars. Our Salesman, Harrison Hendricks, did an excellent job with showing us the different types of cars of our interest and was extremely patient with us! He kept us in our price range and made sure we got the best deal and cars that we desired. I would definitely recommend Nissan of Downtown Nashville to friends and family members!

Elizabeth

Apr 10, 2014

I was kept informed the entire time. I knew what was going on with my vehicle and the estimated time. Everyone I met was nice and seemed like everyone tried to go over and beyond to meet my expectations. Would definantly be coming back for my new regular service.

Georgia

Apr 10, 2014

I was able to get right in, get my oil changed, and was out in less than an hour, more like 30 minutes, just not sure. The young man was very polite and helpful.

Stacy

Apr 10, 2014

Ron, Clement and Natasha were an amazing team. They were absolutely professional and accommodating. Best experience ever purchasing a new vehicle.

Ashley

Apr 9, 2014

Matthew was extremely knowledgeable about all the cars that I test drove. He also worked to get car I bought at price that fit in my budget.

Heather

Apr 9, 2014

My boyfriend and I have purchased several cars from Downtown Nashville Nissan and we've been pleased with the service each time. The staff is friendly and they're always willing to go above and beyond to make sure you get exactly what you want. We would recommend going to Garrett - he's our favorite!

Megan

Apr 9, 2014

Appreciated being told my options of services available before the service was performed. The 27 point inspection helped make decisions as well as plan for future.

Michael

Apr 9, 2014

Ricky Hess and Michael Cart were very knowledgeable and extremely helpful. The entire experience was perfect, everyone went above and beyond to male sure I was taken care of and happy!

Ashleyred

Apr 8, 2014

Matthew and everyone that helped me buy my car yesterday were awesome. Matthew is extremely knowledgeable about the cars Nissan has to offer. He was able to find me a car that not only stayed in my budget but also had all the bells and whistles I really wanted. This dealership and it's staff truly want their customers to leave happy whether it's buying a car or getting your car serviced. I would recommend anyone looking for a Nissan go to Downtown Nashville Nissan.

Dawn

Apr 8, 2014

The experience from beginning to end was much better than I expected. This is the second Nissan I have purchased new from a dealership. Downtown Nashville Nissan is doing everything right in working with its customers.

Tamara

Apr 8, 2014

I liked how quickly the sales person (Mitchell Howell) contacted me after me sending in my inquiry. He was quick to answer all of my questions. No other sales person I contacted gave me this. Ultimately his responses to me are what made me select Downtown Nashville Nissan.

Terry

Apr 6, 2014

Kevin the guy who was my service advisor was very helpful in the making of the appointment and showing me the problem with my truck.

Brandi

Apr 4, 2014

Stuart was extremely nice, patient, and attentive to my many questions and concerns. I drove up from Chattanooga to purchase my Altima because he got me the deal I needed! Everyone I met at the dealership when I came to pick up my car was great!

Cynthia

Apr 4, 2014

I loved the fact that I could leave my car at the dealership and return back to work by a service center driver.

William

Apr 4, 2014

Our sales person was very hands on. He made us feel like he really wanted our business. Stuart Floyd was his name. And we were so very impressed with his professionalism and kindness. Everyone that we had the pleasure to meet was so kind and help . We will always come back to Nissan for any future purchases.....Thank you Nissan Family!

Jessica

Apr 2, 2014

Everyone was friendly and very helpful. I also like how quickly everyone worked to get the deal closed. Wonderful job!

Krista Anne

Apr 2, 2014

From the time we got to the dealership, we were welcomed in, and treated as more of a friend than just another sale. We were worked with on our payments, and treated with respect. The follow up calls to not only check on our liking the vehicle, but to check out our visit to Nashville, made us feel like we really did matter, and showed that our wonderful salesmen actually too in what we said when we were there. It was the best experience we have had purchasing a vehicle!!! Thank you!!!!

Tiara

Apr 2, 2014

I love the forwardness of the business professionals as well as trying to make sure that the customer is comfortable and happy with their decision making of purchasing a car.

Joan

Apr 1, 2014

In making my appointment, customer service was great and friendly and informative. The courtesy van team remembered me to take me back to work and pick me up.

Kimberley

Apr 1, 2014

Stewart Floyd was AWESOME. He did not rush, even though the dealership had closed before we finished with everything. He explained all of the features on the car.

Susan

Apr 1, 2014

Everyone was extremely professional and helpful. They were patient while we found the perfect car and the whole process of trading a vehicle in was painless.

Karen

Mar 31, 2014

the gentleman that helped me was very nice and considerate of my needs. everyone is always helpful when I came in to your service department. keep up the good work.

Michael

Mar 31, 2014

I like the customer service, cleaniness, how service is explained, and the way I am greeted when coming or leaving.

Tammy

Mar 31, 2014

The ease of not having to do anything, the staff did it all. Very helpful and informative, keep me updated on the whole process. Kevin was terrific - I felt very much at ease allowing him to coordinate the things I needed and take care of my car.

dpharris

Mar 31, 2014

Working with Garrett was the best experience for car buying. He was outstanding in his knowledge of the vehicle, was very patient with my Wife and teaching her the ins and outs of the car. The whole experience was great and I would recommend anyone to this dealership and would recommend Garrett for sure. I also worked with Glenda who is also very knowledgeable of the workings of the auto. She gave us a tour of the place and was introduced to any/all employees that were available. Needless to say, we have never been treated as professionally and friendly at a dealership, as the whole staff treated us on our visit.

Blake

Mar 30, 2014

Bought a new car yesterday. I was in and out in a few hours, and Ricky worked to make sure I got the price I wanted.

Samuel

Mar 29, 2014

Five stars out of five stars to Downtown Nashville Nissan. You had the exact vehicle with all the accessories I wanted in stock and at the price I requested. Ricky is a gem you need to hang on him. Glenda was most helpful is explaining the manual and warranty. Saxon made all the documents understandable, I had a very enjoyable time in our conversations. My wife was most impressed with your young lady (sorry, I forget her name) that drove to her office to help us with the paperwork. This is the second Nissan (out of six we have owned) purchased from your dealership. We had all our service on the last Nissan purchased from you done in your service department and will defiantly continue using your service department for this new Nissan. The customer care of your sales force and service shop is better than any, repeat any other car dealership I have ever used.

Michael

Mar 28, 2014

Jim our salesperson was professional and very helpful. Everyone that we had contact with was very nice and that made our car buying experience enjoyable.

Sam

Mar 28, 2014

Downtown Nashville Nissan really knows customer care and service. Yesterday we purchased our second Nissan from Downtown Nashville Nissan. Over the years we have owned six Nissan cars and trucks. Because of product satisfaction, dependability and lack of problems with our past Nissans we wanted to purchase another Nissan product. Even after a great sales and service experience with Downtown Nashville Nissan on a vehicle purchase three years ago, yesterday was truly an amazing display of customer care and service. I researched online the model, color, and accessories we desired. I communicated our wants on a car and our needs on pricing and financing, by email with Downtown Nashville Nissan. Over the course of a few emails Robert Green identified a car meeting our wants and sent us pictures and specifications. He also stated Downtown Nashville Nissan would make every effort to meet all our needs on price and financing. I went into the showroom at Downtown Nashville Nissan yesterday afternoon to see the color and to confirm the accessory package. I was warmly welcomed as I walked into the dealership and I gave my name to reception. In a matter of seconds Ricky Gillilan, the sales consultant I worked with three years ago appeared. Ricky stated he was aware of my emails with their internet staff and was having the car discussed brought to the showroom for me to view. The car was everything I had asked for. Ricky then accompanied me on an informative test drive. He described the accessories and other specifications of the car, and how they may differ or were improvements on my trade in. While I was taking the test drive, Downtown Nashville Nissan evaluated my trade in. When I returned from the test drive, I discussed with Ricky the price and financing I wanted. In five minutes, I bought the exact car I wanted with the financial terms I needed. While my new car was being readied, Glenda Bradbury went over the owners manual and warranty information with me. Saxon Reynolds then reviewed with me the various sale documents, making sure I fully understood all of them. My wife was not able to come with me to Downtown Nashville Nissan because of work commitments, so they sent a member of their staff to my wifes office to discuss with her the terms I had agreed to for our new car purchase. The entire experience at Downtown Nashville Nissan from the time I walked into the showroom till I left with our new car took a little over an hour. Downtown Nashville Nissan fulfilled everything I asked for in a very short time frame. I highly recommend Downtown Nashville if you want experience wonderful customer care and service.

sam1947

Mar 28, 2014

Downtown Nashville Nissan really knows customer care and service. Yesterday we purchased our second Nissan from Downtown Nashville Nissan. Over the years we have owned six Nissan cars and trucks. Because of product satisfaction, dependability and lack of problems with our past Nissans we wanted to purchase another Nissan product. Even after a great sales and service experience with Downtown Nashville Nissan on a vehicle purchase three years ago, yesterday was truly an amazing display of customer care and service.I researched online the model, color, and accessories we desired. I communicated our wants on a car and our needs on pricing and financing, by email with Downtown Nashville Nissan. Over the course of a few emails Robert Green identified a car meeting our wants and sent us pictures and specifications. He also stated Downtown Nashville Nissan would make every effort to meet all our needs on price and financing. I went into the showroom at Downtown Nashville Nissan yesterday afternoon to see the color and to confirm the accessory package. I was warmly welcomed as I walked into the dealership and I gave my name to reception. In a matter of seconds Ricky Gillilan, the sales consultant I worked with three years ago appeared. Ricky stated he was aware of my emails with their internet staff and was having the car discussed brought to the showroom for me to view. The car was everything I had asked for. Ricky then accompanied me on an informative test drive. He described the accessories and other specifications of the car, and how they may differ or were improvements on my trade in. While I was taking the test drive, Downtown Nashville Nissan evaluated my trade in. When I returned from the test drive, I discussed with Ricky the price and financing I wanted. In five minutes, I bought the exact car I wanted with the financial terms I needed.While my new car was being readied, Glenda Bradbury went over the owners manual and warranty information with me. Saxon Reynolds then reviewed with me the various sale documents, making sure I fully understood all of them. My wife was not able to come with me to Downtown Nashville Nissan because of work commitments, so they sent a member of their staff to my wifes office to discuss with her the terms I had agreed to for our new car purchase.The entire experience at Downtown Nashville Nissan from the time I walked into the showroom till I left with our new car took a little over an hour. Downtown Nashville Nissan fulfilled everything I asked for in a very short time frame. I highly recommend Downtown Nashville if you want experience wonderful customer care and service.

Christine

Mar 27, 2014

Stuart was so knowledgeable and helpful and respectful. It isn't often that someone makes an experience so simple and treats someone with credit issues with dignity. He unloaded the things in my car to my new car. He thought of things that even I didn't! He explained all the features of my new car. He programmed both of my phones in. My finance guy not only helped my process but looked out for my best interests and gave me some good overall advice. Very pleased.

NRogue2014

Mar 27, 2014

I bought a Nissan Rogue from Robert Green. He located the car I wanted and even traded another dealership for it. It was available the next day. Everyone was extremely helpful. Love my new car!

JayWhite

Mar 27, 2014

I brought my 350z a couple of months ago. Matt Giorgio was extraordinary in his service! I love my z. The service center is ok. When I brought my Z a rattling noise would be made in the back of the car. As of today (03-27-14) the noise is still being made. I've taken it back a whopping total of 12 times... The service departments turn over/around time is at an all time high. I would purchase a car from this location, but would get service elsewhere ...

lrwhite

Mar 27, 2014

They found my dream car and it was available the next day! Robert was so helpful through the entire process. I would recommend this dealership.

Adam

Mar 26, 2014

I liked the help I received in getting my car. The salesman Stuart was easy to talk to and ask questions about the car I was looking to buy. I will be honest I did go to the Nissan in river gate first, but chose to go to the downtown shop second instead. I'm glad I did because I felt more welcome at the downtown dealership than rivergate. Stuart was very knowledgable in the product. He wasn't too aggressive like most salesman which I prefer. I felt like a piece of meat being tossed up to a bunch of lions at the Nissan in river gate. Also Natasha was very helpful on the payment side and as well very knowledgeable at her position. I'm thankful for the service at the Nissan downtown. With the service I received at your shop I garuntee I will be a frequent customer.

Chantell

Mar 26, 2014

First off the whole experience exceeded my expectations, the staff was really great, very professional, and to top it all off completely blew my mind with the deal they offered. I definitely will as a matter of fact already have referred my coworkers and family to Downtown Nissan. Glad to be part of the family!

Denia

Mar 26, 2014

I was very satisfied with my experience with the purchasing of my new Maxima 2014. Natasha is a great sales person and she went above and beyond to make this purchase a smooth transaction. She is Awesome!!!!!!!

Robert

Mar 26, 2014

Being able to shop on-line & getting feedback & being able to shop on week-end-Ron Myers was very helpful and knowledgeable about the pathfinder & took time to answer questions

Cheryl

Mar 25, 2014

the customer service of the staff was great and I liked how they were able to use another Nissans coupon to complete the service.

Diane

Mar 24, 2014

It was great! I worked with Meredith to have my oil change. I have a Nissan and will continue to come back to your dealership for oil changes and service. Meredith is so personable and a great asset to your company.

John

Mar 24, 2014

Kevin did not try to sell me on anything. He charged me for the routine maintenance and added a discount because I am a regular customer. He was very honest and polite.

Dereje

Mar 22, 2014

Service representative gave me clear and detail explanation, and advice with professional ethics about inspection's remarks that my vehicle had.

Don

Mar 21, 2014

Mr Fred Green was friendly, professional and very knowledgeable about the vehicle we purchased (Nissan Xterra). Mr Billy Crabtree likewise was professional and listened to and responded to the customers needs. I would extend my thanks to them.

Marquintas

Mar 21, 2014

Very helpful staff, care about their job and care about you. Listen yo your situation and go above and beyond to help get what yiu need.

Sarah

Mar 20, 2014

Everybody was very friendly and accommodating. Our salesman, Glenda, and the man in finance were all efficient and helpful, so that we were able to drive away in our new JUKE.

Craig

Mar 19, 2014

These guys are fantastic. It took a week to get the repairs done (due to parts being ordered), but they happily gave me a loaner car for the week. They are super friendly, the facility is amazing, and they seem to go out of their way to help.

Glenn

Mar 19, 2014

We really enjoyed the personal attention that we were given. They didn't shy away or refuse to work with us just because of a few dings in our credit history. I went into labor the day we were going to sign paperwork and they brought the car and paperwork to our house once we got discharged from the hospital. What wonderful people!!

Sheila

Mar 19, 2014

The service department is excellent!! Everyone makes you feel welcome and they are very helpful. They explain everything to you that they are going to check on your car. They even gave me a car to drive while my car was being worked on. They kept me updated on the service of my car and my car was ready when they told me it would be ready for pick up. The car was very clean when I drove out of the service department.

Deviii_boo

Mar 18, 2014

yesterday I bought my first car from Downtown Nashville Nissan. Walking into the dealership I was very overwhelmed and stressed out. Immediately i was greeted by my salesman Ricky Hess. Downtown Nashville Nissan's inventory is beyond amazing. It was literally like ordering fast food. Any model, color, and feature i asked for was pulled up right in front of me within minutes. Ricky made sure i was comfortable the entire time and never pressured me once. He made the entired buying process very easy and relaxing. The entire dealership knew my name and continued to treat me like i was VIP of the day. I recommend Downtown Nashville to everyone looking for a car. And i especially recommend Salesman Ricky Hess for any young adults looking to buy their first car.

Joshua

Mar 18, 2014

Salesman Michael Cart was wonderful. He worked very hard answering my questions and making sure I was satisfied. Tshombe was quick and efficient making the paperwork a breeze. Brenda was/is very helpful making sure I am pleased and supported in the future.

Robert

Mar 18, 2014

Oil change tire rotation and new wiper blades on a Saturday afternoon ... in and out in about 1 1/2 hours.... all repairs performed as expected

Chelsea

Mar 17, 2014

They had a shuttle that brought me straight to work and I only had to wake up about twenty minutes earlier than I would on a normal day. Kevin was also extremely expedient in notifying when my car was ready. It was ready to be picked up the day I brought my car in so there were no inconveniences.

Chiquita

Mar 16, 2014

The salesman and the finance guy were so patient and had the best personalities I've experienced in my search for a car. All around great guys.

Brittany

Mar 15, 2014

All the people at Downtown Nissan were friendly. They continue to show me cars until I found the perfect one.

Chiquita

Mar 15, 2014

I liked the professionalism of the employees and family environment. I felt very comfortable and informed and did not feel pressured or rushed in my car buying experience.

Jessica

Mar 15, 2014

I absolutely hate going to car lots and dealing with sales staff. However, at your dealership, it was a relatively painless experience. We were treated with respect and professionalism the entire time without an overwhelming sense of pressure to purchase a vehicle. Matt and Billy where willing to work at our pace which made the experience much more enjoyable.

Divalish

Mar 15, 2014

OUTSTANDING! Professional, honest, friendly, easy!!! I don't think I could have picked a better dealership and since this is my first Nisssn...it made it that much better!!! I LOVE LOVE LOVE my Juke and so grateful for Garrett and Rob helping me. But...it would be awesome if Garrett, the manager I squeezed back in the office, and the gentleman eho helped me with my paperwork would get together and take their behinds to New Orleans!!! Lol! And Rib had that fatherly spirit when he advised me on the car and educated me about the mechanics of credit. That's what a customer needed :-)

Chandra

Mar 14, 2014

First, I love my Nissan Leaf! People approach me everyday asking about it. This is my first Nissan and have a passion for the brand now. I LOVE THAT the service people are just as passionate about the car and give a lot of good info on the current and possible future models. They are also SOOOO helpful when I need a loaner for a wknd & clean & charge my Leaf while i'm gone. LOVE LOVE LOVE the service

Patricia

Mar 14, 2014

There was a huge variety of automobiles to choose from. The sales person was very nice. The staff was willing to help me find the car i wanted.

Katie

Mar 11, 2014

I thought the overall experience was very welcoming, accommodating of my wants and needs, everybody was very professional and made me feel at ease. I did not feel pushed into a corner as you typically do when purchasing a car and my sales rep., Ricky Hess was absolutely amazing. I purchased a 2014 Altima Saturday and I referred a friend there today who purchased a 2014 Sentra. Had I not had such an amazing experience, I would not have made sure visit there first. Unfortunately Ricky was not there, but I am sure she was well taken care of and had a wonderful experience as well!

Gary

Mar 10, 2014

We were greeted at the door and were treated very well through the whole experience. The transaction was easy and our salesman was very professional and helpful. He answered all our questions and made sure we were comfortable with our new Murano before we left the dealership. He explained everything in detail and made us feel very comfortable. The manager and the finance manager were also very friendly and helpful. I would definitely purchase another vehicle from this dealership!

Vanessa

Mar 10, 2014

The entire buying experience was wonderful. Everyone from the sales representative (Robert Armstrong) to finance personnel to Glenda, to Jordan in service. Everyone was very informative, supportive and friendly. Robert is a gem! He was friendly, professional and very helpful. I wasn't sure what vehicle I wanted to purchase. Robert answer every question and expressed the benefits each vehicle possessed to insure I made an informed decision.

Shantell

Mar 9, 2014

When I pulled up, someone automatically came to my car. She was African-American and I can't remember her name. She was very nice and even offered to help me with all my bags since I had my son with me. She even tried talking to my son to calm him down since he was having a melt down. She was awesome!!!

Angela

Mar 8, 2014

I felt the service was fast.I was told periodically about the procedures going on with my car. The atmosphere was peaceful. I was able to do some work without being disturbed.

Erin

Mar 8, 2014

Although I was met with confusion when I arrived for an oil change (it was very busy), and it took a little longer than they told me it would take, everyone was professional and cared that my experience was positive.

Nathan

Mar 7, 2014

Very competitive prices. Friendly service all working to help you. Also the fact that everyone was willing to work with the customer. So many places just have the attitude that this is how it is and if you don't like it go somewhere else.

Sheryl

Mar 6, 2014

Easy in and out. Prompt, courteous service. They tell you of other options to be taken care of yet they don't pressure you.

Tishanna

Mar 6, 2014

My experience was good. I am very pleased with my car however, the sales reps can be overly aggressive and can come across as "just trying to make a sale". What saved the dealership this time was my experience with them 2 years ago, as it was Amazing. The finance director Tshombe Demby is great! He truly tries to get the best price for the customer while still making sure you are covered with necessary warranties and such.

Joan

Mar 5, 2014

Friendly and courteous employees, they are informative and polite in answering questions. The service enterance is clean. The courtesy van is always available and the drivers are most friendly.

Brenda

Mar 4, 2014

Unlike experiences at any other service departments we can ever remember our 2012 Altima was taken straight back to get the service it needed. A very clean service department with outstanding service from a very friendly staff. Excellent service and $40 dollars less than the local shop I would have taken it too, that we have used before on other transportation we own.

Irene

Mar 4, 2014

Came in for an unscheduled oil change and was greeted immediately by a very friendly employee upon entering the service area. The service was fast and the waiting accommodations were excellent.

Joe

Mar 4, 2014

Even though I was there early, there were a lot of people already. I figured that I would probably be waiting for a while on my oil change and tire rotation. I was wrong. Even with about 20 people ahead of me I was out in an hour. The nice part was that they had given my car a good wash! The staff is extremely pleasant and friendly. I have had my car for almost 2 years. This is where I go for service on my vehicle. I am treated right.

Melissa

Mar 3, 2014

The two people who assisted me were very kind, efficient, and treated me like I was a priority. A black lady with a ponytail & glasses and the white guy who processed my oil change. Their desks were right next to each other.

Shirley

Mar 3, 2014

They were most professional,and very informative about the services to be done to my car. very satisfied with the work done.

Debbie

Mar 1, 2014

I appreciated the professionalism, advice and expertise of my service advisor. My car drove perfectly and I was grateful for the courtesy wash.

John

Mar 1, 2014

We appreciated that there was not any pressure sales tactics and let us decide on our own, The dealership worked with us on the price,

Robert

Mar 1, 2014

Natasha was great. She was so patient and answered all of our questions. I feel like she went above and beyond to make us feel comfortable and Happy.

Raechelle

Feb 28, 2014

I liked the action they took when they knew I wasn't pleased with the Nissan Versa as another option that I could afford. They immediately found me a better monthly payment for the car that I wanted and I was ecstatic from there.

Alex

Feb 25, 2014

My salesman was very courteous and polite and I really liked how quickly we reached a deal and I was driving off in my new Nissan Juke.

Hayley

Feb 25, 2014

I loved everything about the service. I felt very welcomed just by the telephone call to book my appointment, and they made sure to assist me in every way.

Kathy

Feb 25, 2014

I always feel like a VIP. The entire staff always has a kind word and a smile. I worked with Spencer for the first time and felt like he had been taking care of my needs for years. Very helpful and making sure I was satisfied with your servicing staff at Downtown Nissan,Nashville. Thank you for taking such good care of me and my cars needs.

William

Feb 25, 2014

The salesman was Chris Jones. He was very polite and not pushy at all. He explained everything and answered all of our questions completely.

Melony

Feb 24, 2014

The person who assisted me was very friendly, and helpful. I came in to have an oil change during my hour lunch break. The service was fast and went beyond my expectation. I returned to work in plenty of time.

David

Feb 23, 2014

The representative at the desk who helped with signing me in for an oil change was extremely courteous and helpful. Service was also exceptionally quick. Took roughly 30 minutes for my oil change.

Chadez

Feb 22, 2014

The Head Mechanic Spenser was very helpful with explaining everything and going over beyond to make sure that I left very happy.

Elizabeth

Feb 22, 2014

Meredith was an excellent customer service rep...attentive, went above and beyond, kept me posted on the progress of the service, which took less time than anticipated...nice waiting area with water and refreshments....and free wifi so I could work!

Pam

Feb 22, 2014

first time i was in and out in no time the person waiting on me was on top of things, he was very friendly and helpful

Erica

Feb 21, 2014

Natasha was very personable. Everyone involved in our trade really listened to our concerns and needs. I also loved the fact that I could email and work with Natasha online to save time when we arrived at the dealership.

Karrie

Feb 21, 2014

Promp and frindly service. Great service employes. Very helpful. I will have all my service thee (3) cars done at Downtown Nashville Nissan.

Darrell

Feb 20, 2014

It was prompt. Everything was explained in detail that was going to be done to my car. So no surprises!

Jillian

Feb 20, 2014

Everyone was incredibly helpful and made the new vehicle buying experience enjoyable. I was honestly dreading it, but everyone at the dealership was incredibly kind and answered all of our questions. Ricky was one step ahead of the game the entire time. As well as Bryan Roby!

Mr T Boyd

Feb 20, 2014

Ms Natasha Watson was very professional and courteous in helping with the purchasing of our 2014 Nissan Rogue. Will highly recommend her to friends and family.

Odie

Feb 20, 2014

The time it took to service my car and the comfort of the wait area. by the time i had finished reading my newspaper, my car was ready.

Craig

Feb 19, 2014

I liked the responsiveness of the Service member. I liked being given a list of costs, but without any pressure of having to do all of the items. I liked having a service fan available to transport me back to my office.

Bryan

Feb 18, 2014

I really enjoyed how friendly the atmosphere was.. Jim Randsom was very helpful and patient with us thought out the entire buying process!

Bob G

Feb 16, 2014

I visited the Downtown Nashville Nissan dealership due to its proximity to my home and work. I started with their website and eventually met Jim Ransom when I was serious about acquiring a new Leaf. Jim was great to work with. I was set on the color and accessories I wanted. Jim located my vehicle in the Atlanta area and retrieved it quickly. The entire process from vehicle location to finalizing the lease was easy and pressure free.

Brooke

Feb 16, 2014

Extremely friendly staff! Spenser Dixon was great...kept me notified of what was going on with my car in a timely manner.They threw in a rental and detail! I couldn't be more pleased with the service received. Thanks so much!!!

Peggy

Feb 16, 2014

quick and efficient. my car was washed very nice. no water spots all over windows. I appreciate that. the lounge is always clean and relaxing,

Robert

Feb 16, 2014

1. No pressure 2. Jim Ransom was great to work with. 3. You found the exact vehicle I wanted and did not try to talk me into anything that did not meet my requirements.

blgree

Feb 16, 2014

I visited the Downtown Nashville Nissan dealership for the sole purpose of acquiring a new Leaf. I wanted a particular color and options and they did not have it. I worked with Jim Ransom. He found the Leaf I wanted and they brought it in from the Atlanta area. The leasing process was simple and Jim Ransom was great to work with. If you are considering purchasing or leasing a new vehicle, go to this dealership. If they don't have what you want, they will find it. - Bob G.

Darylrica

Feb 15, 2014

How quickly the courtesy driver was picking me and my daughter up. I also liked the fact i was offered a car while i waited for my tires to be changed out

Joy

Feb 15, 2014

everyone was so nice, explained everything, gave us a loaner car while ours was in the shop and kept us appraised of the progress of the parts and repairs. Great attitudes and great service!

Natasha

Feb 15, 2014

Everyone was very friendly and Meredith Petway was EXTREMELY helpful and patient on helping me with my car issues. She is TRULY the best!

Christian

Feb 14, 2014

He did an excellent job gettting me in and out of there. He also assisted in getting me put on the email list for coupons.

Inkera

Feb 14, 2014

Spenser was a great Nissan Associate to work with, he explained the services and the costs with no hidden fees!!! My service was very quick and I got a free car wash!!!

Jan

Feb 14, 2014

Service Assistant was so quick to take my order, get me a shuttle to work, and take care of the rest himself. I pulled in and wasn't even in there 5 minutes and I was shuttled to work. He handled everything and let me know when my car was ready :-) Perfect...that's what I liked!

Devin

Feb 13, 2014

Kevin did a great job coordinating my Titan's repairs. He took care of everything from dealing with my warranty company to communicating with me about costs and timing of when to pick up my truck. The process was easy

Janelle

Feb 13, 2014

Harrison was extremely friendly, and was very knowledgeable about the Pathfinder. We knew what we wanted when we entered the dealership, and everyone we interacted with made it their goal to get us what we needed in a timely manner. We were in and out in a manner of just a couple of hours, rather than the all-day event that car buying can sometimes become. A friendly, smart staff, and a streamlined buying process... what more can you really want?

Laquinta

Feb 13, 2014

Jordan was very helpful, I had to be in court at 1 and the shuttle was not there he was asking around trying to find me a ride. Charles was really nice as well shuttle driver

Scott

Feb 13, 2014

Ronnie Myers was fast but extremely friendly. He worked hard to meet my requirements without being pushy and respected my time constraints.

Zahra

Feb 13, 2014

Great service, good prices, helpful and courteous sales associate (Jim Ransom). Go there for very competitive prices on Nissan automobiles!

Kama

Feb 12, 2014

the staff was friendly and they explained exactly what they were going to do to make sure they found out the problem with my car

Linda

Feb 12, 2014

Garrett was very helpful as well as patient. We looked at several vehicles and finally settled on the 2012 Armada SV. LOVE IT ! ! ! Everyone was wonderful, waiting patiently while I made my choice.

Margaret

Feb 12, 2014

Very quick and efficient- they washed my car! They also were very kind and flexible about re-configuring my bill when I asked if my oil change was still free on my service plan. Everyone was friendly! Great experience.

Barbara

Feb 11, 2014

The friendliness of the customer service department. Also, the ability to bring in my car and get finished within the timeframe promised.

Brannon

Feb 11, 2014

I like I can drop in and that the service center is open on Sat. They have a great service team.

Emily

Feb 11, 2014

Helpful front lady wearing the scarf. Gave me a discount for oil change, much appreciated. Will continue to go to Nissan for service

Laura

Feb 11, 2014

Kevin was extremely great to work with. He was incredibly knowledgable of the car, and took extra time at the end of the process to ensure I left with an understanding of all it's features. He made the whole process very comfortable and I would definitely consider him again when purchasing my next vehicle.

Ramona

Feb 11, 2014

Everything they make you feel very special. I think the lady who helps me every time name is Marian I think she is so sweet and helpful.

Linda B.

Feb 10, 2014

Went shopping for a new or good used vehicle. Garrett Mayfield and the folks at Downtown Nissan were great. Answered all my questions, showed me lots of vehicles and they were very patient with my decision making. Bought a really nice 2012 Armada and I'm just tickled to death with the entire process. Great people. I will recommend them whenever I can

Christopher

Feb 9, 2014

The ease and speed of the transaction. I was driving in home in my new vehicle in less than an hour.

Tyrone

Feb 9, 2014

The friendliness of the staff and the information that was provided about my vehicle. This dealership and the service advisor was excellent. Even the personnel that worked in the waiting area was so friendly. I enjoy this dealership more than others.

Clark

Feb 7, 2014

The quickness of the service. The staff was very polite and professional & most of all my first oil change was FREE : )!!!

Mary

Feb 7, 2014

Did not have to wait for drop in maintenance checkup even on a bad weather day. Service was very timely. Personnel was courteous and professional. Surroundings was comfortable and clean in customer wait area. Pleased with service.

Glenda

Feb 6, 2014

You service department employees are very kind and helpful. I an disabled and I found them very eager to help me in any way they could.

Joyce

Feb 5, 2014

Service area employees are very courteous and friendly.Always seem to get you taken care of as soon as possible. The waiting area was clean and comfortable and the employees in the food area were very friendly too.

Vic

Feb 5, 2014

Prompt attention and the courtesy van driver's willingness to pick me up to get my car when it was done.

Phillip

Feb 4, 2014

Very fast service, customer service was excellent. Friendly staff and clean environment. My service lady was very knowledgable and welcoming. Will come back for my next servicing amd will suggest to others.

Frances

Feb 3, 2014

The gentleman who listened to my concern was very helpful and guided me through the process that was about to begin to fix the problem that caused the "check engine" light to come on. He took the time to explain to me what was about to happen, and when the repair was finished he further explained what actually took place to fix the problem. I was very impressed with his attentiveness to the problem and his quick response to the solution

Scott

Feb 3, 2014

My wife and I had a wonderful experience at Downtown Nashville Nissan! Our sales person, Natasha Watson, did a terrific job handling the car buying process and made us feel very comfortable during our afternoon at the dealership. My children even enjoyed it! We are from Chattanooga and looked at purchasing a new Nissan product locally, but we weren't really happy with the available inventory or the prices being offered. I started surfing the web for dealerships in Atlanta and Nashville because both cities are only 2 hours away. Dollar for dollar Downtown Nashville Nissan seemed to have the most competitive prices. I filled out an online inquiry on Downtown's website regarding my trade in and a short time later I received a call from Natasha Watson. Dealing with her was simply a pleasure! I am so glad that they had the vehicle in stock that we wanted with all the features we cared about. Even more amazingly the trade in offer they gave me via their web inquiry was indeed the trade in they gave me when we drove up to Nashville to make our purchase. There was no hassle involved and their prices were the best! Thank you Natasha for making car shopping a pleasure! We will definitely make the trip to Downtown Nashville Nissan the next time we look to purchase a Nissan product.

Felicia D....very happy customer

Feb 2, 2014

Ron Myers an team at Downtown Nashville Nissan was great to work with, no badgering I was ready to make a deal an they completely went above an beyond to meet my needs an keep me happy, even though it was after hours they took the time to explain everything about there facility an gave me a tour so I will definitely go back an refer all of my family, Friends and clients to Downtown Nashville Nissan.....thanks guys!!!!

Johnnie

Feb 1, 2014

Car was ready at the time they said it would be. Washed! looked brand new and recall service was free. GREAT CUSTOMER SERVICE! I'm a happy camper. : )

Timothy

Feb 1, 2014

It was practically a perfect visit. I did not have to wait for the shuttle at all, either to work or back to the dealership. The software update and maintenance went fine and it was very cost effective. I have no complaints.

Tinika

Feb 1, 2014

They worked with me on the phone and online so I knew before I went there I could get a new car

Isaac

Jan 31, 2014

The staff was very friendly and knowledgable about the product. A big plus was there was no pressure to buy. In other words, they didn't hold the keys to our trade, they were always available to take them and leave if the deal went bad.

Joanne

Jan 31, 2014

Service staff was kind and efficient. Shuttle service made it possible for me to have service and not miss work time. Shuttle driver Charles was professional, kind, and promoted original Nissan parts when service is needed. He even helped me with a new route home that avoids much of the rush hour interstate!

IkeBeeson

Jan 29, 2014

This was the first time I have dealt with this dealership, my wife and I went to actually purchase a used vehicle we wanted that they had in stock, unfortunately we couldn't make the deal happen on that car due to excessive negative equity on our trade. Natasha Watson actually found that we would be able to get into a new Nissan vehicle instead, at first, we really didn't want to do it because our choices in new vehicles at our price range were very limited. After my wife test drove a couple of cars, she decided on a 2013 Nissan Juke. This car was smaller than we wanted but we got a good price and got we needed for our trade. Natasha was very friendly and professional through the whole deal and really knew her product well.We then signed all of our paperwork with Saxon Reynolds, very friendly, professional and informative about how the financing process works, actually ended up getting us more perks with our financing through the duration of our loan. We had an overall great experience with the folks at Downtown Nashville Nissan!

James

Jan 28, 2014

I didn't fill like I was being attacked by sales men. They greeted me but didn't try to sell me anything until I approved them.

thouston

Jan 28, 2014

I have to say, this was by far the best & most relaxed experience that I have ever had at a dealership. Robert Armstrong was my salesman, but I didn't feel like I was being sold. He was very professional & confident in his ability to help me. With my credit challenges, I stated to him that he would have to perform a miracle & that's what he did. He was very easy to talk to & made everything seamless. He is definitely one of the best. The overall experience at Downtown Nissan was great. I would recommend anyone.Thanks so much...Tracey Houston

Debrah

Jan 27, 2014

Kevin was my services advisor and I couldn't have asked for anyone better. He took great care of me and my Nissan from start to finish. He kept me updated on my car, answered my questions thoroughly, and I had asked him for some quotes on tires. He did all that and more. Excellent customer care!!! I really appreciate his time and calming way of explaining things to me. Thank you Kevin!

Stephanie

Jan 27, 2014

Very nice people at service dept. shuttle service was quick to drop off and pick up. I got a call explaining what you recommended and my bill was a little less than quoted, which was a nice surprise. Coupon book for more savings was nice too.

Tammy

Jan 26, 2014

I was greeted immediately upon arrival. All the people I encountered were very friendly and had a smile on their faces. It was very different from my last few visits. It seems as if the whole staff has changed. Much nicer employee engagement. We see if it happens again. Keep up the good work.

Brett

Jan 25, 2014

They treated me in a first class manner. They were very kind and receptive to all I had to say. Every concern was addressed and completed well and in a timely manner. They totally aim to please and value their customers.

Leslie

Jan 23, 2014

Everything was easy and as promised. The service Associate (Kevin) was great to work with. He kept me informed and did everything he could to help keep costs affordable.

Gary

Jan 22, 2014

Natasha, my sales person was awesome as usual. This is the second Nissan I have bought from her in the past 14 months. I have also sent friends in that ended up buy from her as well. She is the ACE in your hand. A wonderful Product & a wonderful staff that has always treated me like family. Thats what keeps bringing me back to Downtown Nashville Nissan.

Leevetta

Jan 22, 2014

Service department was great in and out service no hassle brook service agent was great kept us up all fazes of the process only had oil change but felt like we were getting a total makeover thank u very much

SANGOKID

Jan 22, 2014

KEVIN CLAYPOOL AND CREW ARE AN EXCELLENT PROFESSIONAL GROUP TO WORK WITH IF YOU ARE LOOKING FOR A NISSAN PRODUCT FIRST CLASS ALL THE WAY. JIM D

jimbo2836

Jan 22, 2014

WAS SHOPPING FOR PATHFINDER. CONTACTED KEVIN AND EVERY THING WAS FIRST CLASS FROM THIS POINT. EXCELLENT SERVICE FROM OUTSTANDING SALESMAN. GOOD PRICE AND FAST DELIVERY. WOULD HIGHLY RECOMMEND BOTH KEVIN AND DEALERSHIP TO ANYONE SHOPPING FOR A NISSAN PRODUCT. JIM D

Ellen

Jan 21, 2014

Kevin, the manager was very friendly and very helpful. He made my appointment, met me when I arrived at the dealership, gave me a quote, and a realistic timetable for repairs.

Joseph

Jan 21, 2014

Friendly greeting, and communication about what my car is in need of. I really and appreciate the convience of not having to make an appointment for my oil change. I know there are other places that I could go that advertise to be cheaper, but, I like the comfort and convience of the dealership.

Kathleen

Jan 21, 2014

Staff are always knowledgeable, and actively work to fix problems with the vehicle, offering alternatives if appropriate. they have provided routine service as well as repairs if needed.

Sarah

Jan 20, 2014

My salesperson, Jim, was very helpful and knowledgeable. Best of all, he was not pushy like most salespeople! This made my shopping experience relaxing and enjoyable.

Ronald

Jan 17, 2014

The people made my visit pleasant The fact that the person changing the oil spotted a problemon my engine makes me trust your dealership in taking care ofmy truck.The problem was fixed right away.

Sarah

Jan 17, 2014

The service department staff was wonderful and extremely courteous. The service member working with me looked up my owners manual and gave my advice about tires that would be good to purchase since he advised me I will need some soon.

Dwight

Jan 14, 2014

Downtown Nissan in Nashville, TN provides very friendly service. It is easy to get in and out and address any concerns with the car and receive timely and well attended service.

James

Jan 14, 2014

Jim, Saxon, and Ben were very helpful in walking me through the questions I had about the lease. There were no shady sales tactics as I experienced at another Nissan dealership. Jim went above and beyond to deliver my LEAF the same day even though it was at a different location. When he discovered a cosmetic blemish on my car, he apologized profusely and agreed to follow up to get it repaired. I would absolutely recommend the LEAF, and specifically Jim at the Downtown Nissan location.

Thomas

Jan 14, 2014

No pressure! High pressure salespeople make car shopping a wretched experience, and I always dread it. There was no pressure here, and as a result, we happily raised our spending limit and left smiling in our new car.

Sandra

Jan 13, 2014

There has been some changes in service staff, however the last couple of times I have been in for service Kevin has taken excellent care of me and provided exceptional service. The new staff has allowed me to continue to get the quality customer service I am accustom to receiving.

Susan

Jan 11, 2014

Kevin called to let us know if there were any additional problems with our 30,000 mile servicing, and provided us with a list of tires for when we're ready to replace our current ones. The car was also ready when promised,.

Joanna

Jan 10, 2014

This week was insanely busy with frigid temperatures in Nashville. My car started acting up and I had to get it towed to DNN. I had set up an appointment, but the tow truck didn't come until hours later. The folks at DNN didn't freak out that I had missed my assigned window. I did have to wait until the next morning to get my care looked at, but the folks at DNN explained everything well, were courteous, and calm considering the amount of work that was going on in the two days my car was in their hands. Thanks to Kevin in Service for doing a great job.

wbfauver

Jan 10, 2014

The experience for me was positive and pleasant. I was warmly met and the staff reached out to get to know my needs and what I was looking for. From Kevin on the phone the day before through Garrett for the sale and Saxon for the financing, the process was professionally handled and clear. The negotiating was pleasant and not negative or intimidating for me the customer which is what I had hoped for.I was shown multiple cars and walked through all of the inventory. Garrett was very knowledgeable of the products and when I hit an impasse he steered me into a very positive direction. The young lady who went over the vehicle information was very thorough even though I was in a rush. In short I would strongly recommend your dealership to anyone I know who may be shopping for a good deal and a great experience. I will come back for service to see how that works since I know that is a profit center for most dealerships. I appreciate the level of courtesy from your staff and I look forward to coming back in 5,000 miles.Yours truly,Bill Fauver

Jeff

Jan 7, 2014

the staff was very professional and treated us very well. They helped us every way they could. The dealership was the nicest and cleanest we visited. JIm Ransom worked very hard for us.

Sylvia

Jan 7, 2014

No pressure buying a car and it didn't take all day to buy a car. Great people. Should have went there a long time ago.

Cluhu143

Jan 6, 2014

When I initially came in I was looking at a certified pre owned 2013 Altima. Ricky was who I spoke with over the phone earlier that day and he had the most laid back demeanor! I test drove and loved the Altima! After discussing my unique situation with the GM Jason we decided a 2014 Altima would be better for me. After the car was chosen and the paperwork was signed I started freaking out. I called to speak with Jason regarding the situation and he basically told me what's done is done and I knew that wasn't true but I also knew that I was just having anxiety about the large purchase. I am grateful now for him saying that because I love my car and I will be bringing more business to this dealership! I dealt with Saxon in finance, he was very clear in explaining all of my options and answering all of my million questions I had; he is full of finance knowledge! Glenda is the customer relations rep and she is awesome! Any questions or complaints for that matter she handled with complete professionalism. Ricky is by far one of the best car salesman I've ever met. He never once pressured me into buying this car. I hope that whoever reads this review be it consumer or employee knows that this dealership is amazing! Definitely should bring your business here!

Dave Mac

Jan 5, 2014

We purchased our first new Nissan in 25 years. Glenda and Natasha made the transaction far from being an ordeal. They made us feel at ease through the whole period we were at the dealership answering all questions at the time we asked them. The showroom and service areas were immaculate! There were so many choices in the Frontier that I actually changed my mind a bit on the color although I had researched the available choices on the internet. But when Natasha brought me the Lava Red I was hooked. I had planned on a 2013 Glacier White but changed my choice to a beautiful Lava Red 2014 Frontier.

David

Jan 5, 2014

We purchased our first new Nissan in 25 years. Glenda and Natasha made the transaction far from being an ordeal. They made us feel at ease through the whole period we were at the dealership answering all questions at the time we asked them. The showroom and service areas were immaculate!

Charles

Jan 3, 2014

t he service rep. Brook Page was excellent. she was very attentive to my needs. she was prompt and extremely helpful.her attitude made my experience smooth and pleasant.

Sarah

Jan 3, 2014

The salesman, Jim R., was very knowledgeable and helped me pick out an Altima that was perfect for me! Before I drove home, he made sure I knew how to use all the features on my new car, such as the remote start, Bluetooth connection and back-up camera. Thank you, Jim!

Lynn

Jan 2, 2014

Any time I bring my car in, the instructions I put on the drop off envelope are followed and my rep, Kevin called to verify anything else that needed to be done.

Randall

Jan 2, 2014

I was greeted quickly and the service was performed quickly. Everyone that I worked with had a great attitude and was very helpful. I was alerted to any coupons or discounts that were available which is always appreciated.

Marilyn

Jan 1, 2014

I was happy to get three questions resolved in my mind. One had to do with the brake's. I had work done back in the spring. the brake's continuted to squeak. I was told there was a one year warranty on the work and I did not want the year to pass and then find out I needed work done on the brake's. The technician told me that was just something that happened on Nissan"s.

Robert

Jan 1, 2014

I had the best experience I have ever had with a car dealership service department. I would especially like to thank Kevin Walsh for his handling of this visit. He was not only professional but very pleasant to deal with. He is the main reason I will return for my future service needs. I love my 2005 Quest and he made sure it was taken care of perfectly. I also would like to thank the people responsible for the work done on my van.

John

Dec 30, 2013

Kevin was friendly and experienced. His professional nature made me feel confident that everything would be taken care of properly. I was also thrilled to see that my car had been washed. I will definitely return if this is standard practice.

Mark M

Dec 29, 2013

I just bought my second new Nissan this year from Downtown Nashville Nissan, and Natasha W. helped me again. I am a bit older and have a lot of car buying experience, and really appreciate that this dealership operates in a very professional but low key manner. I am capable of painful and protracted negotiation, but I don't like it. It isn't necessary at this dealership, and not doing it doesn't adversely affect the pricing based on my research. I highly recommend them.

Taji

Dec 29, 2013

Our salesman was very attentive to our requests and worked with us as much as possible with getting what we could afford. Mr. Saxon was also a pleasure to work with.

MarkManner

Dec 29, 2013

I just bought my second new Nissan this year from Downtown Nashville Nissan, and Natasha W. helped me again. I am a bit older and have a lot of car buying experience, and really appreciate that this dealership operates in a very professional but low key manner. I am capable of painful and protracted negotiation, but I don't like it. It isn't necessary at this dealership, and not doing it doesn't adversely affect the pricing based on my research. I highly recommend them.

Teressa

Dec 27, 2013

I was treated so well and was consulted on everything. Kevin was a joy to work with. I was missing my dealership in Kansas City but I think I found a dealership that will take as good of me and my car as they did. Thank you.

psoliver

Dec 26, 2013

Our sales rep (Natasha Watson) was wonderful to work with. She was very patient and I would ask forher again when buying a automobile.

Sara

Dec 20, 2013

Our sales representative, Garrett Mayfield, was great. He helped us find the Pathfinder we requested, he drove to get it the same evening and, then, took the time to go over the features of the vehicle. He was very patient, informative and professional. Our experience at Downtown Nashville Nissan was thoroughly a positive experience.

Don

Dec 17, 2013

The sales people were professional, genuine, considerate of my needs. Tasha offered to bring my car to my house! I didn't even ask. Benjamin was well spoken and very quick to my needs. He is conscientious of others and can meet them where there needs may be.

Richard

Dec 16, 2013

knowledgable service consultants and ticket writers, friendly and courteous staff, have never experienced problems with any services performed, clean, up to date service facilities and showroom

Antonio

Dec 14, 2013

From the time I expressed interest online to the moment I drove away in my new Nissan I was treated top notch. Excellent job in every aspect of the transaction.

Sheila

Dec 14, 2013

Everyone was so very kind to me at Downtown Nissan!! The minute I walked into the dealership until I drove out in my new 2014 Altima I was treated very special!! This is the third car I have leased from this dealership because they have excellent customer service.

Cameron

Dec 13, 2013

I really appreciated the quick, yet thorough, answers to my questions. I was given a lot of options and was very well informed, and most importantly, very accurately informed. It maid the process so much easier being able to be confident in what I was being told (even though I still double checked all the information myself)

keenao

Nov 30, 2013

Paperwork took longer than I was told it would take. They did try to deliver the car to me but NO help after the sale.

tewoe

Nov 28, 2013

I purchased a 2008 Altama November 2012 after talking with then-employee Justin Smith via email, phone and text. Justin treated me like a friend. Almost a year later, I decided to check out the offer that was sent to me about trading for a newer car. I called to speak with Justin but was connected with Christopher Jones instead. I took my car in for service and while it was being serviced, I got a call for Chris. He came out, introduced himself and we connected like friends. There was absolutely no pressure in the business deal. All I can say is that everyone I dealt with at Downtown Nashville Nissan a year ago and this year made buying cars a joy. I would definitely recommend this dealership. I can be more pleased with my decision in choosing this dealership. By the way, the service department is great as well. They explain what's going on with your car and make sure that your time is not wasted in wait time. CherylTBN, Nashville, TN

7dave8

Nov 27, 2013

My wife and I went to Nashville Nissan interested in an advertised Certified Pre-Owned 2012 Armada with 20,000 miles. Car looked great and talked with salesman. Asked about headphones and remote for the DVD player and told probably inside the building and that he would check. Decided to purchase the car and got a fairly good price with trade in. Sitting down with the finance guy, feel like the extended warranties were really pushed on us (told him at least 3 times that I was not interested). Signed the papers, got ready to leave and salesman gives us "the key". When asked about a second "smart" key, told that only one came with the car. Also told that the headphones and remote for the DVD player did not come with the car. If I had known that these items did not come with the car, I would have deducted from the offer. We left because it was late. Called back to talk to a sales manager and basically told we were out of luck - no help offered. Just purchased a $35,000 vehicle and feel that it is reasonable to expect a second key and all parts that originally came with the car - maybe I expect too much ?

Mars

Nov 23, 2013

I just wanted to put my experience at Downtown Nashville Nissan out there because they deserve a real shout out. I began with a dialog with Mike Cart online and he assured me that they could put a deal together for me. I went ahead and met him at the dealership and, before I even realized it, he had put together a deal with an approved loan that was better than my best expectations. It was literally painless and I'm now driving a brand new Nissan that I couldn't be happier with. Everyone there was helpful and kind and amazingly quick and smooth. It was the best car purchase experience I've ever had and I would recommend them to anyone.

docsan56

Nov 21, 2013

Exactly one week ago I drove off the lot with my certified pre-owned Maxima. The purchasing experience was excellent. The best part is that I was not hassled. Mathew McSwain was an excellent salesman who kept me informed on everything throughout the process. He also respected my wishes. I would recommend Mathew and the Downtown Nashville Nissan group to anyone looking for a new or used vehicle. Great group!

cpfarver

Nov 19, 2013

I gave this rating because I was in a tough situation. My 2010 Nissan Murano needed about $1,200 worth of work. I went in and explained my situation and I was in a brand new car by the time I left. My payments are what I asked for and the customer service was great. If you are in or are not in a buying mood I would advise going to this dealership. Make sure you ask for Amy Contino! She was my saving grace!

Dave and Mary

Nov 4, 2013

My family and I came to Downtown Nissan, just to check out a car I have seen online. The experience was great and the staff was amazing very friendly and thoughtful. We drove off in the car we had checked out. Thanks to much and hope to see you all again, when we purchase a second vehicle.

tinkpb

Oct 29, 2013

We had first communicated with Natasha through email to set up a test drive with the vehicle we wanted to look at. When we got there, the truck was ready to test drive and Natasha was very knowledgeable on the truck. Was very helpful. The staff there was very kind and helpful. Got a great truck.

Julia

Oct 28, 2013

Having never leased a car, I was a little intimidated by the process. Justin at Nissan Nashville made the experience so comfortable and non-stressful and I am now leasing a 2013 Nissan Sentra! Thanks so much, Justin! Love my new car!

JimBeam

Oct 27, 2013

I was looking for a car with the right features . Jim found one that was not on the lot list. He paid attention to what I was looking for. I was actually going to look at another brand of car that had all the features and already had my credit approved. But Jim worked with me till we got the numbers right (great job) most dealers here a number and tack on,he worked with it . Because he worked with it I did not leave and go where I could get another deal. Don't get me wrong it was not about price , nissan makes a wonderful product and I have owned several.its just nice to have a good experiace even from the other staff. Thank you

Nina

Oct 7, 2013

I am a second buyer from DNN - so obviously I really like my Nissans! I went to see Jim Ransom and he was very knowledgable, pleasant and made whole buying process great. I love my new Red Rogue and whenever I am ready to trade up, I will go back to DNN. They have a great inventory and the price was right too! Thank you Jim!

Sandra Edmond

Sep 30, 2013

On Saturday we decided to go to Downtown Nashville Nissan to look at Pathfinders and were really not looking forward to dealing with all the hassle we've went through in the past when buying a car. Everyone we came in contact with were nice and made sure we were directed where we needed to be and answered any questions we had. Working with Ronnie, Garrett and all the people we came in contact with that day was a positive experience. The guys were really great and fun to work with. I would and will recommend them and the Downtown Nashville Nissan team to anyone I hear looking for a car. Thanks!

nash2010

Sep 23, 2013

The staff was extremely helpful, courteous and professional. Michael and Garrett explained all the features of the 2013 Altima SL to me in depth and was very patient with my questions. Benjamin explained various out-the-door pricing options with me, and was also very patient. I am in the service industry and these 3 gentlemen exemplefied exactly what Great Customer Service is all about! I highly recommend Nissan Nashville and will be taking my vehicle there for service maintenance, etc. Be sure to ask for Michael, Garrett or Benjamin. Purchasing a vehicle can be a bit nerve racking, but there was never any sales pressure from any one of these men - just patience and great customer service!

Demetria C.

Sep 20, 2013

I was in the market for a Nissan Rogue and I was currently driving a 2012 Nissan Versa Sedan. My husband and I previously bought a car from Downtown Nissan which was the Versa and so I decided to go back there. I first started with the online chat and met Justin Smith. We talked and once I had all of my paperwork I proceeded to drive to the dealership. Once there Justin showed me a number of different cars that were in my budget, but fell in love with a 2011 Nissan Altima. Justin Smith worked through his lunch and I am sure several breaks to make sure I had something reliable and cost effective. I would recommend anyone to go see him, he truly cares about what you need and looking for and is nt pushy or secretive. He tells it like it is, and is willing to go the extra mile.

zetagirl2011

Sep 20, 2013

I was in the market for a Nissan Rogue and I was currently driving a 2012 Nissan Versa Sedan. My husband and I previously bought a car from Downtown Nissan which was the Versa and so I decided to go back there. I first started with the online chat and met Justin Smith. We talked and once I had all of my paperwork I proceeded to drive to the dealership. Once there Justin showed me a number of different cars that were in my budget, but fell in love with a 2011 Nissan Altima. Justin Smith worked through his lunch and I am sure several breaks to make sure I had something reliable and cost effective. I would recommend anyone to go see him, he truly cares about what you need and looking for and is nt pushy or secretive. He tells it like it is, and is willing to go the extra mile.

Golfer Girl Fran

Sep 17, 2013

Car buying made easy! None of the old timey car salesman sterotypes found at Downtown Nissan. Everyone was pleasant, professional, and seemed genuinely interested in helping me find the car that perfectly suited my needs. Well worth the drive from any part of Middle Tennessee to check them out. I've already recommended this dealership to a friend who is in the market for a new vehicle.

Jennie B.

Sep 16, 2013

First of all, I chose to do business with Justin Smith, because my mother's name was Justyn...maybe silly to you, but it wasn't to me! I also chose Downtown Nashville Nissan, because it was close by. Whatever the reasons, they turned out be well placed! I knew what I wanted, but I wasn't sure if I could get financed. Justin told me my credit was better than I probably thought--he was right. I left the dealership with a BRAND new Nissan Rogue!! The whole experience was fantastic. I had a great time with everyone, and will definately recommend them to everyone who asks where I got my "Ruby Rogue!"

Awesome123

Sep 10, 2013

The salesman (Michael Cart) is a true go getter and immediately understood my expectations along with the rest of the staff trying to earn my loyalty after having such a poor previous experience. I mean me and my wife had the salesman running around pulling vehicles from the lot left and right trying to help us get a feel for what we liked and could afford. The manager did an excellent job recognizing that I'd had a poor experience before and did everything to make the whole process less stressful.

Kellie

Sep 4, 2013

I must admit I went into this situation with skepticism. Previous experiences with other dealerships had scarred me. Yet this time was different. Donald was attentive to my needs as a potential buyer and worked with me to find the best fit. He was transparent with the pricing process and worked to get me the terms I needed. I left left with a new car and I love it! I would definitely go back. I felt I was treated fairly and with consideration and kindness.

kornm

Sep 3, 2013

These people were great. So helpful, accomodating. I have bought my last 7 cars from a small family dealership in Ohio. Didnt expect a "big city" dealership to be sooooo accomodating. Felt very comfortable, no pressure, and NO GAMES as you often see in reports on TV. Thanks!!

Tennessean now that I own a Nissan!

Aug 31, 2013

We just bought a 2014 Nissan Altima S. We wanted a basic car to commute to and from work. We compared the Altima to the Accord and Camry. We went to two different Nissan dealerships and two different Honda dealerships in the Nashville area. My advice is to shop online and then go here to buy your Nissan for a no hassle experience.Love their website and communicated via email to negotiate transaction. Had our car picked out. Just needed to decide. Great experience with Downtown Nashville Nissan.. P,S. Worth the drive if you live in Williamson County.

TNVOLSLEAF

Aug 23, 2013

I purchased my 2013 Nissan Leaf in March 2013 from Downtown Nashville Nissan but I live in Sevier County which is located in the eastern part of Tennessee. The deal was completed through email and a couple of phone calls well before we made the trip to Nashville. Natasha Watson was very courteous and went to great strides to make the purchase of my new vehicle a smooth and pleasant one. Downtown Nashville Nissan had a wide selection of the new right off the assembly line Nissan Leafs and I was able to find the exact vehicle I wanted. Natasha was willing to work with me and so we came to an agreement to make the sale. She even offered to have the vehicle full of gas when we arrived but since the Leaf doesnt have a gas tank, I told her she better not.Unfortunately, Natasha was not able to be there on the Saturday we rode the bus into Nashville. Arisha Welker stepped up to the plate and met us at the bus station in her own Leaf. Arisha walked us through the unique avenues of owning an electric vehicle. She walked us through the full set up of the car and got the Bluetooth to recognize my phone. There is an app called Carwings for the Leaf which she also helped get loaded on my phone. Great service all around.Tshombe Demby is the finance guy who walked us through the purchase and laid everything out so that we would know exactly what we were paying. Again great service.With a full charge in the vehicle, we left Downtown Nashville Nissan feeling great about our new car and the buying experience.These folks are some of the good guys.

planechick

Aug 21, 2013

What an awesome experience!! This was my first new car purchase, and I was dreading it! However, after many conversations with Justin Smith, who was very patient with my indecision, I finally decided to just do it. The day that I had time to go, Justin wasn't available, so Jim Ransome helped me make the purchase. Between Jim and Saxon Reynolds it was a nearly painless process (I say NEARLY simply because of my tightwad nature, that kind of money HURTS!!). There was no stress, no worry, no pressure. We found the exact Rogue I wanted and at the end of the day, I had the car of my dreams. And since we had expected they would have to order the one I wanted I had driven alone to the dealership, so they delivered my car to me the very next day. AWESOME!!Thanks, guys, for an incredible car buying experience!! I will recommend my boyfriend go to Downtown Nashville Nissan when he is ready for his next car later this year, even though there are 2 other Nissan dealerships closer to us.

Brianna Holder

Aug 18, 2013

My experience with Downtown Nashville Nissan was absolutely wonderful! It was smooth just like the purchase of a new vehicle should be. I got an AMAZING deal and everyone I encountered was super pleasant. I was out in less than 2 hours with my brand new 2013 Sentra with all of a wopin' 3 miles! Shout out to Justin Smith, Robert Green & Saxon! You all are absolutely great! Thanks again!

BriannaHolder

Aug 18, 2013

My experience with Downtown Nashville Nissan was absolutely wonderful! It was smooth just like the purchase of a new vehicle should be. I got an AMAZING deal and everyone I encountered was super pleasant. I was out in less than 2 hours with my brand new 2013 Sentra with all of a wopin' 3 miles! Shout out to Justin Smith, Robert Green & Saxon! You all are absolutely great and immensely helpful. Now if I can stop all of the pone calls and emails from other car dealers! ;) Thanks again!

doceme

Aug 16, 2013

We purchased a barely used 2012 Nissan Quest from Downtown Nashville Nissan. Our experience was great. We worked with Justin Woodall and Clement Lehman on the purchase over the phone before arriving. We live out of state and decide to fly in and drive the car back home. Justin met us at the airport and drove us to the dealership 30 minutes before they opened on a Saturday. They were all very professional and got us in and out of there in a very short amount of time. I would definitely recommend them to anyone looking for a new or used Nissan.

doceme

Aug 16, 2013

We purchased a barely used 2012 Nissan Quest from Downtown Nashville Nissan. Our experience was great. We worked with Justin Woodall and Clement Lehman on the purchase over the phone before arriving. We live out of state and decide to fly in and drive the car back home. Justin met us at the airport and drove us to the dealership 30 minutes before they opened on a Saturday. They were all very professional and got us in and out of there in a very short amount of time. I would definitely recommend them to anyone looking for a new or used Nissan.

WChambers

Aug 12, 2013

Just stoped in to look at Altimas and see the current prices compared to other dealerships in the area. Donnie met us in the yard and started explaining the different features on the Altima, he then asked us to come inside and let him see if he could make a sale and win our confidence. He then began to locate an Altima with the colors and features that we were looking for, He also said that when the vehicle arrives and is ready for pick up that he would personally deliver to our home. Great customer relations!!!!

LexS007

Aug 12, 2013

Great experience! I highly recommend going to Downtown Nashville Nissan. Natasha was very nice and knowledgeable and encouraged me to ask questions and answered the questions I had. Saxon was also really nice and worked really hard to find the best possible deal for me and came through. They made the whole buying experience really easy. I couldn't be happier with my 2012 Dodge Journey.

Timeless

Aug 9, 2013

Great experience. Contact Jim Ransom he is fantastic and very knowledgeable about the all electric Leaf cars. He leased one to us and I would recommend him if you are interested. It's an amazing car too!

timeless102

Aug 9, 2013

Great experience. Jim really wanted our business and was happy to entertain our deal points. He was open, friendly and knowledgable. We ended up leasing the 2013 Leaf and our questions were encouraged and answered. We would recommend Downtown Nissan and in particular Jim Ransom.

K Scott Cochran

Aug 7, 2013

I wasn't looking to buy a new Pathfinder, actually was looking for an '09-'10 Murano. Garrett Mayfield was the salesman I was referred to, and if you want someone to work their tail off, I'd suggest contacting him! He has worked me for a month, no pressure anytime, but stayed in contact with me on vehicles they had I might be interested in. He definitely stayed on top of things and my best interest. He texted me last Saturday morning about this 2013 Pathfinder they had and he also knew my budget. So then it was on. Lol Between the texting and phone calls, and talking with his sales manager, I purchased this vehicle sight unseen, I never test drove it, but trusted Garrett in the fact he knew what I wanted and my budget. Will Thomas the finance manager made my financing and paperwork a smooth transaction as well! So if you're in the market for a vehicle, new or used, contact Downtown Nissan, and ask to speak to Garrett Mayfield!!! This young man will not disappoint you in his manners or ability to find you the right vehicle at your price. Again, I was referred to him by a multiple buyer from him, and I will do the same!!! Thanks Garrett for all your hard work and the Dealership for getting me in my new Pathfinder! :)

B. Thompson

Jul 24, 2013

I have bought two cars here and both experiences were great. Last week, Natasha Watson was the salesperson. She is smart, polite, and went above and beyond the sale. I was impressed by the overall level of service from everyone, from finance to sales.

Sharoncla

Jul 24, 2013

We were very pleased with our visit to this dealership. Our salesman Mike was very informative and courteous and didn't approach us like the majority of salesmen do. I refer to them as vultures. I knew all about myJuke before I drove it off the lot.We were very satisfied with deal we were given. This salesman Iimpressed us and just want to say he is a great asset to your company. I will definetly recommend this dealership and salesman to anyone.

KMac

Jul 22, 2013

I just purchased a 2013 370Z from Downtown Nashville Nissan and could not be more pleased with every aspect of the entire process. I initially contacted several local Nissan dealers via the Nissan USA website, with a very detailed build specification for the car I was looking for, and not one single local dealership could do as I requested without harassing me with endless emails, phone calls (and I didnt even provide them a phone number) asking me for information that was already provided to them via my original request. I was finally so off put with the responses I was getting, I contacted Downtown Nashville Nissan (about 100 miles from where I live) with the same request. Almost immediately, I received a message they were looking into it, followed shortly afterwards with confirmation they had located the only (2) of this particular model & options in the entire country. A couple of emails later and Downtown Nashville Nissan had secured the car, arranged transportation, set up to receive my security deposit funds via wire, and confirmed the additional accessories I wanted installed on the car. They kept me informed of everything right up to the time of arrival to pick up the car. The paperwork process went smoothly and quickly, as did the review of the car options, manuals, etc. I cant compliment everybody at Downtown Nashville Nissan enough, especially Benjamin Farmer, Clement Lehman and Garrett Mayfield. In 25+ years of buying vehicles, they are the most professional dealership I have ever done business with. They should be recognized as the standard by which all others are measured.

KMac13

Jul 22, 2013

I just purchased a 2013 370Z from Downtown Nashville Nissan and could not be more pleased with every aspect of the entire process. I initially contacted several local Nissan dealers via the Nissan USA website, with a very detailed build specification for the car I was looking for, and not one single local dealership could do as I requested without harassing me with endless emails, phone calls (and I didnt even provide them a phone number) asking me for information that was already provided to them via my original request. I was finally so off put with the responses I was getting, I contacted Downtown Nashville Nissan (about 100 miles from where I live) with the same request. Almost immediately, I received a message they were looking into it, followed shortly afterwards with confirmation they had located the only (2) of this particular model & options in the entire country. A couple of emails later and Downtown Nashville Nissan had secured the car, arranged transportation, set up to receive my security deposit funds via wire, and confirmed the additional accessories I wanted installed on the car. They kept me informed of everything right up to the time of arrival to pick up the car. The paperwork process went smoothly and quickly, as did the review of the car options, manuals, etc. I cant compliment everybody at Downtown Nashville Nissan enough, especially Benjamin Farmer, Clement Lehman and Garrett Mayfield. In 25+ years of buying vehicles, they are the most professional dealership I have ever done business with. They should be recognized as the standard by which all others are measured.

philipscoggins

Jul 10, 2013

I live in the middle Tennessee area and finally had everything lined up to purchase my LEAF. I shopped every dealer within 100 miles of my home with a ridiculous low-ball offer and everyone came back with a counter offer. Everyone that is, except DNN which came back with... "we can sell it to you for $53 less than your offer"?!? What's up with that?So I went to my band and had them draw up a counter check for the exact amount, so that I could easily walk when they started adding on all the extras. I arrived at the dealership at 5:30pm on a Friday night, met Arisha & took a quick test drive. I'd already had an extended test drive and was sold, but it let me realize I'd just met the first Nissan sales person who knew more about the LEAF than I did. That was a nice surprise.I explain to Arisha that I was already sold, loved the price, had a check from the bank with me and would like to get out as quickly as I could. I had my 5 & 6 year old daughters with me & dreaded spending the evening at a car dealership with the two of them getting bored. Everything went well, except there was only one person there who did the part where you sign the check and get the key. From my understanding there are usually two of these people at the dealership, but the second left at 5pm on Friday. There was a couple in before me who were having problems with financing or something and ended up waiting about 2 hours on them to finish up for my 5 minute meeting.The waiting was not fun, but they do have TVs which they let me put on kid's movies and a playroom which my kids rolled about. Arisha stayed with up the whole time, soothed my girls when they bumped heads in the play room and was a "good hang" the whole time. She never got tired of us or at least never let me feel she did LoLI've been back several times to use my NissanOneToOne Rewards (free car rentals for long trips) and I've looked for her to let my girls give her a hug, but sadly we've missed her so far.I love my LEAF and am grateful to have bought it from Downtown Nashville Nissan, I was treated well & got a great deal on the car!

merleperkins

Jul 6, 2013

Natasha Watson was quick in sending information to me on email after our phone call. She is very nice and I could tell that she knew what the dealership had on the lot and from others. She walked me through with a vehicle I purchased there to really ensure that it was going to meet my needs. She knew I was looking for a certain vehicle and asked me pertinent question that made me think about what I wanted in the truck. She was very courteous to me and my family. She also didn't try to pressure me at all in any one vehicle. She listen to me carefully and and worked through all the options. My experience here was great and I recommend any one looking on the internet to go and see Downtown Nashville Nissan for there car buying experience.

Daphne and Kurt Click

Jul 2, 2013

It is really hard to describe how good this dealership is. Phenomenal service. Everyone working here is so attentive to every one of your needs. Whether it's a particular car, color, or design you're looking for, or if it's the fact that you need another bottle of water. They help in ANY way they can. They are all just exceptional. But our salesperson, Amy Contino, can't be beat. She was right on track with us from the very beginning. Never did she "beat around the bush" with answers to our questions, but came right out with what we needed to know. This was truly the absolute best car buying experience I have ever experienced. Not only is Amy exceptional, but the entire crew there are as well. We never went for more than a couple of minutes alone unless someone asked if they could get us anything while we waited. This dealership has a very welcoming atmosphere and I would recommend it to anyone in the market for a vehicle. And I would always tell them to ask for Amy. She's the bomb!!!!

Carol

Jun 18, 2013

Justin Smith at Downtown Nashville Nissan made my purchase experience hassle-free. I started with online inquiries which he responded to promptly. Once at the dealership, Justin showed me exactly what I asked to see, within my price range. He worked with me to insure the vehicle was what I wanted and within my budget. I wasn't pressured in any way. I highly recommend the dealership and Justin in particular.

zack

Jun 12, 2013

I have purchased cars at this dealership before but Natasha Watson is the reason that I will be doing business with Downtown Nashville Nissan for a very long time. She is very personable and down to Earth. I will recommend her to everyone I know because she is amazing!

MAX HAUGHT

Jun 6, 2013

My process started with an E mail to the dealership and I received a standard reply from Latasha Watson. However, when I ask specific questions, she responded with direct answers right on target. This manner of response, led me to a dealership visit. Upon arrival, I was greeted by Latasha with a friendly smile and full attention to my interest in a new Leaf. She didn't pretend to know all the answers, but knew how to get help as needed including help from Matt, the Leaf expert. I thought the end result of leasing a new Leaf was a fair deal to both me and the dealership. In summary, Latasha presented herself in a professional and competent manner. Max Haught

brooksspencer81

Jun 5, 2013

I was looking for a new altima to buy and to shop around to see what they got at a good deal and rate. What separtate from Jim and the rest of the Downtown Nissan crew was when the altima was too much in terms of budget they especially Jim took the time to look at other alternative vehicles to get. Then a deal pop up for a 2012 Nissan Versa S Hatchback brand new, never been owned and need to be sold one of the last two Hatchbacks on the lot the payments and the extended warranty was great and good enough for me to take the car. it couldn't be better then this. Customer Service was above and beyond and I was taken care of from beginning to end. I would recommend Downtown Nissan for future customers.

Nar

May 31, 2013

As a customer, I really greatful to Ashok Tulsiani being very humble to me. And explaining all about the vpp discount for. I recommend every one to choose Downtown nissan dealer. Before to downtown nissan dealer I went to nissan action in Thompson lane but I didn't understand they mostly focused in the used one. Any way my sale consultant Ashok was really nice to me with great hospitality. Thanks Ashok and the team of the downtown nissan dealer.

lward2229

May 30, 2013

Jim Ransom was very professional and and at the same time, personable. He answered every question we had frankly and truthfully, even if it wasn't necessarily "good news" for him or the automobile in question. His low key manner was a real contrast to the stereotypical "car salesman" image. Nicely done, Jim!

Nissan owner

May 28, 2013

Purchased a new Rogue on 5/27/13. It was a good relaxing experience , especially after dealing with other Nissan dealerships in clarksville .

johnmenees7

May 24, 2013

I met with the Garrett Mayfield, the internet sales rep and visited the dealership the following day. The vehicle, options and price was everything he said it would be. During the communication process, I worked with Saxon Reynolds, the sales manager regarding price and warranty and both times he treated me with ultimate respect and kindness. After quite a bit of me going back and forth on new versus used and this option and that option, I decided to purchase a 2012 Titan. The Garrett and Saxon made the paperwork process as easy and streamlined as possible. To complete my purchase, I worked with Travis Howell, the Finance Manager. He was incredibly helpful in educating me on warranties, what was included and what was not. I did purchase additional warranty as well as a maintenance plan that will make the up keep of my Titan much easier. I was excited to see that a consumer can finally enter a car dealership without feeling defensive and under attack. Thank you all for providing me with a great experience. Please use me as a reference to the process any time you need.John Menees'12 Nissan Titan

Aleshia Yates

May 23, 2013

My made my first purchase being a college graduate. The service was great. My dealer Marcus Payne was awesome. I love my new ride! -Aleshia Yates

Craig U.

May 23, 2013

This place is really huge! If they don't have a car in stock you want, nobody will. Jim Ransom assisted me with the Leaf that I leased. This guy knows his stuff. He's great. He was very accommodating, and took the time to answer all of my questions. He also owns a Leaf (I think maybe two), so he was able to honestly give me feedback from all aspects. If you are looking for an electric car (or any car), I would highly suggest you go see Jim. Thanks, Jim!

craigu

May 23, 2013

This place is really huge! If they don't have a car in stock you want, nobody will. Jim Ransom assisted me with the Leaf that I leased. This guy knows his stuff. He's great. He was very accommodating, and took the time to answer all of my questions. He also owns a Leaf (I think maybe two), so he was able to honestly give me feedback from all aspects. If you are looking for an electric car (or any car), I would highly suggest you go see Jim. Thanks, Jim!

Kent S

May 19, 2013

I purchased my new 2012 Pathfinder LE over the internet. My salesperson, Natasha, went above and beyond what is expected. After handling the details of the sale, she and Owner Loyalty Manager, Glenda, drove the car to me after their workday (300 miles one way). So far I am impressed with the care that I am receiving.

Greg at Classic Ax

May 13, 2013

I found the entire experience from choosing a car to financing very enjoyable. My salesperson (Jim Ransom) as well as everyone else in the process were very professional and pleasant to work with. I would highly recommend Downtown Nashville Nissan to my friends and family.

COTA96

May 6, 2013

We have bought 2 cars from Downtown Nashville Nissan. We love Arisha! Two cars later we are proud to call her our friend, she is very down to earth and is more concerned about the customer instead of the money. She has gown ABOVE and BEYOND. We live in Murfreesboro, but drive to Nashville because of the friendly staff. Wouldn't go anywhere else and I will encourage friends and family to visit the dealership when looking for a car.

juliemax

May 5, 2013

Everyone at this dealership was very friendly and very helpful. I feel we got a great price on our car and we didn't have to wait very long for financing to be done! The inventory selection was amazing and the dealership is set up very well. Matt Giorgio was awesome to work with. Thanks Downtown Nashville Nissan for my beautiful new Altima.

lizzar

May 1, 2013

Jim was awesome! He welcomed us, had the cars were looking at ready for to test drive, provided two different finance options and no pressure to buy. He gave us a reminder call about our scheduled appointment and a follow up call on how we are enjoying our new car. Downtown Nashville very friendly and helpful!! We love the new Quest :)

Laura

Apr 24, 2013

I visited Nashville Nissan and Mr. Tim Smith was our salesman. I have bought a few cars in the past, but this was the best experience I have ever had! I greatly appreciate the customer service I received, remarkable service. I am going to refer anyone and everyone I know to Tim and the Nashville Nissan Team.

Samantha Allen

Apr 15, 2013

Where do I begin. Downtown Nashville Nissan is one of the best car dealerships I've ever been to. I buy all my cars from Saxson Reynolds. I send everyone I know to him. He is the most up front sales guy I've ever been to. Never tries to get you to get something you can't afford. Also everyone who works there are super nice and will help you in anyway they can. They know me by name and that means a lot to me. So if your looking for a Nissan go to Downtown Nashville Nissan that's the best choice you will ever make.

Clarencej

Apr 15, 2013

I have driven Nissan cars for 23 years over those yrs Mr Smith overall is the most people friendley and dedicated to making sure his customer is completey happy with there purchase and customer service ! Thumbs up to Justin Smith !!

SGLabgirl

Apr 14, 2013

One of the Best buying experiences I have had. Everyone was helpful. My salesman was knowledgeable about not only the car I was interested in but answered questions I had about many others too. Told him what color car I wanted, he found it and went over all the features. Not just faking it, really knew what he was talking about. The Dealership location is great as well, very easy to get to from anywhere in the city. Great place to buy a car I say.

Samantha143

Apr 14, 2013

Downtown Nashville Nissan is one of the best car dealerships I've ever been to. I buy all my cars from Saxson Reynolds. Best sales person I've ever gone to.

JL

Apr 12, 2013

First time purchase/Lease with Nissan and the dealership was top shelf. Clean facility with approachable knowledgeable people. From the receptionist to the all the guys I worked with through the process was great.

Brianbrb

Apr 12, 2013

Purchased the Nissan Altima last saturday. JUSTIN SMITH was a pleasure to deal with very polite to my wife and I helpful in every aspect of the purchase. Justin is very knowledgable and went through all the features of the Altima with my wife setting her at ease and making the whole experience enjoyable. The whole Downtown Nissan team were very helpful and courteous I would recomend the dealership to anyone wanting a pleasant and knowledgable car purcahsing experience. I am looking forward to further dealing with the crew at Downtown Nashville Nissan for service and other needs that arise. Thank you, Brian & Amy Baker

cashncarry

Apr 1, 2013

A dealership is only as good as it's employees, everything else is secondary. If you want to have a quality dealership you have to attract and employ quality people. The type of people who are always looking to become better by constantly improving. Jim Ransom is one of those people. He attracts success by working hard and going after it. I imagine if Jim had a motto it would be "the harder I work the luckier I become. He is however just one of the many talented and hard working people at Downtown Nashville Nissan. I was most impressed with him when we bought our first Nissan a new 2008 Altima SL. I called from my home an hour away from the dealership, I had been shopping on-line. It was almost 9 PM when I first called the dealership and Jim took the call. I was very surprised that the dealership was even open. I asked Jim what he was doing there as late as it was. He was delivering a vehicle that he sold earlier that evening. When I asked him how many he had sold that month he was around 30 and shooting for 35 it was close to the end of the month. Since then we purchased 2 more, a 2013 Altima SL and a 2013 Versa from Jim and Downtown Nashville Nissan, of course they are no longer in downtown but at their new location. I work hard for my money and work hard to get a good deal when I by a car, that's my job, to get the best deal possible. On the other hand the Dealership is in business to make a profit and I welcome that, otherwise they'd go under. Downtown Nashville Nissan makes it easier to get there with trust, honesty and understanding. The understanding part comes in handy when I get a little tough to deal with.Call Jim Ransom and give him a try, It'll be worth your time and travel.Warmest Regards,Frank & Deborah Bowling Green, KY

bamaman

Mar 21, 2013

I was in the market for 2013 Nissan Altima and the staff made us a deal for our 2007 Altima that was very reasonable and acceptable to us.

gouu

Mar 21, 2013

I entered Downtown Nashville Nissan to see what deal I could get switching out my 2011 Altima with a 2013. All the sales people were friendly and answered all my questions. I am pleased with the deal they gave me.

nashvilledriver

Feb 22, 2013

I have never left a negative review for an auto dealer before. However, I hope my experience serves as a warning to others about Downtown Nashville Nissan. Earlier this month, I was offered a price on a new vehicle, which I was told would arrive in about 10 days. As the expected arrival time arose, I called and e-mailed to get an update on delivery date, but my calls and e-mails were not returned. When I finally got through on the estimated delivery date, I was told the management had reviewed the offer and was refusing to honor it. I have now wasted a lot of time and energy because of this dearlership dishonorable way of doing business.

cpo011

Feb 11, 2013

2008 Nissan Versa.I purchased my 2008 Nissan Versa from Downtown Nashville Nissan. The engine on this vehicle caught on fire and burned (total loss) while I was driving it. My vehicle was only serviced by the Downtown Nashville Nissan service department. Then why are they tucking tail and running when I try to address this issue with them. I called the service Manager, he told me he couldn't do anything unless it was approved by Nissan North America. Nissan North America told me the Dealerships were privately owned and they didn't have any say on what they did...... I also purchased 2 other Nissan vehicles from this Dealership. 2003 Frontier and 2007 Nissan Versa. There is an electrical issue with 2007-2009 Nissan Versa's, the Dealership will not respond to me concerns regarding the electical issue that causes the engine to stop running and catch on fire. I am requesting Downtown Nashville Nissan or Nissan North America to replace my vehicle because they were aware of the serious engine issue.

cjsabo

Dec 3, 2012

Great customer service, attention to detail and follow through. I enjoyed working with Mr. Skebo and Mr. Ward for the purcahse of one vehicle and the leasing of another.C. Sabo

Battlemom4

Dec 2, 2012

Saxon is the best. He made purchasing my Pathfinder a piece of cake. We did most of the deal by text. I don't have time to set hours at a car lot. He takes great care of his customers. He even surprised me by bringing in my car a day early and didn't tell me until I was done signing my last paper and walking to my old car. Exceptional experience all the way around. Please see Saxon when you visit Nashville Nissan. He will definitely take good care of you.

MStickler

Nov 15, 2012

Had a few problems with the trade in but Natasha and the GM worked it out and was very informative. We came into the dealership looking at used cars, after I ask a couple of questions, Natasha explained the pricing and ended up leaving with a new Maxima. Could not believe we could have gotten this done with not haggling over price. Very nice change of pace. Good work Natasha.

krdriver76

Nov 12, 2012

I recently bought a 2013 Nissan Rogue and dealt with Jim Ranson. He was very knowledgeable and was quick to answer any question I had about the vehicle. Jim was professional and honest while making this deal possible. Also, my daughter had recently bought a Cadillac CTS from Nashville Nissan with the help of Jim Ranson and Justin Smith. They both were very friendly and helped made our decision a lot easier. I would highly recommend Jim, Justin, and the rest of the staff at Downtown Nashville Nissan to any other buyers. Thanks guys!

muellereric

Nov 11, 2012

Great experience - knowledgeable staff that made it clear they were there to make sure I had a smooth experience and felt comfortable about the purchase. Thanks Downtown Nashville Nissan!!!!

GrinsAtGolf

Nov 10, 2012

Professional presentations, massive inventory and friendly, easy to work with sales people. Great attitudes and can do attitudes go a long way to making complicated car buying fun. If a question was asked that the sales staff did not know, an answer was dug up almost immediately. Natasha Watson, our Professional Sales Representative was sharply dressed, spoke intelligently and did a thorough job to make sure we got all of the information on the vehicles. We were very impressed with her ability to present the product and take care of all the small details. She has a very bright future with this organization.

sherry bagwell

Nov 9, 2012

The rating of 5 stars was given because my experience of buying a car from Downtown Nashville Nissan was EASY and painless! I first emailed to get a quote on a 2013 Altima. I received a timely response from salesperson Bryan DeBoes who worked with me via email until I could get to Nashville to look at, and ultimately, purchase my car. Bryan was very friendly and outgoing without being pushy in the least. He was extremely easy to work with. I enjoyed meeting him and working with him! Travis Howell was the finance manager who I saw. Again, he was pleasant and not pushy in the least. I appreciated the laid back style from both Travis as well as Bryan. Natasha Watson (owner loyalty manager) went over several car details with me and was informative and very nice. I am very pleased with my overall buying experience from this dealership and will definitely recommend them to friends and family, who are in the market for a new car and want a pain free car buying experience (and isn't that everyone!?).Also, this if my first Nissan and I love it! I love my 2013 white Nissan Altima S. It's beautiful, comfy and great on gas! So far I'm getting nearly 28 mpg in the city. Much better than the car I traded in. I'm very pleased with this dealership. I do recommend them!

MCFORD

Nov 7, 2012

I was very impressed with the personnel that I dealt. Downtown has a great team and work very hard to please their clients. They treat with care, understanding and respect. Justin took the time to liste to my needs and concerns and then proceed to explain his process and how he would make this as easy as possible and that he was here for me. Jusin did live up to his standard (WORD) and in my business that means a great deal. Your store, team will do well, because they all worked as a team and if there was a conflict about something I was not aware of it. Downtown Nashville Nissan will receive my referrals from me. A great team that gets their potienal clients in and out with excellent service. My needs were met and the process was pinless. Thanks to Justin Smith, Tshombe and the rest of the team at Downtown Nashville Nissan for an awesome job.

addisonpate

Nov 5, 2012

On Sunday we thought we'd just be walking in to test drive and run the numbers about the POTENTIAL for leasing a new Nissan Leaf. Thanks to Jim and his competitive, friendly commitment to selling quality cars, we didn't just walk out with the car we wanted but at a price we were willing to pay. From the time we walked in to the time we drove away, Jim was friendly, courteous, and striving to make sure we got what we wanted. The only negetive, and this is something that could happen to anyone throughout the course of a day, is the misinformation of the residual value of the car at the end of the lease. Jim initially shared that the car would be valued at 47% at the end of the lease should we want to buy, but upon further discuss with the business side of the dealership, we found that the 47% was the value based on a much longer term lease. Although this was miscommunicated, this clearly didn't disuade us for purchasing the car. At no time did we feel that Jim, or Nissan of Nashville, attempted to skew the numbers to push the sale. They were professional, polite, and always shooting straight. We will gladly recommend Jim to our friends and family, as well as hope to do further business with Nissan of Nashville in the future.

marymt

Nov 5, 2012

Fantastic experience! Loved the Live Chat feature to speak with sales rep initially. Broderick was extremely helpful. I also felt like dealer was willing to work with me on my trade-in, something the local dealer was unwilling to do (They tried to talk me into the base model). Broderick introduced me to Jim who explained all the features/benefits of the vehicle as well as the the paperwork. Glenda walked me through the manuals and made it clear that if I had ANY QUESTIONS AT ALL, I was to give her a call. While I was waiting for financing, Jim basically kept me company. Travis got me through the financing process quickly and when we were done, Jim again went through all the features and benefits of the car. I feel like I got the Red Carpet treatment at Nashville Nissan. Even though I live out of town, I would definitely refer my friends to this dealership over the local one in Huntsville.

Predator22

Nov 5, 2012

Saxon Reynolds made this sale the smoothest transaction we have ever had regarding a new car purchase.He followed up quickly when we emailed questions to him and was very professional and courteous throughout the process.We found Downtown Nashville Nissan and Mr. Reynolds very easy to deal with and would recommend this dealership and Mr. Reynolds to our friends and family.

sc7000

Nov 5, 2012

Really great experience. complete and thorough. Knew their stuff. We love them. the whole process moved along smoothly. feel like I can call them if I need help. good product. No hassles. smooth as silk.

BradPowers

Nov 1, 2012

Jim was very knowledgeable and very helpful He found exactly what I wanted in the 2013 altima. He made the overall experience very easy and communicated the whole process very clearly. I would highly recommend Jim and downtown Nashville Nissan to any prospective buyer.

keckie.highsmith

Oct 29, 2012

I had a positive experience with this dealership. Sales people were very helpful, and not at all pushy like so many other sales personnel at other dealerships. Deal went quickly- was in and out in 2hrs with my new car :)

keno3

Oct 25, 2012

Very positive experience. No high pressure sales. Dealership was clean and modern, and the staff polite and helpful. The agreed sales price was fair and negotiations friendly.

SheilaMcCormick

Oct 25, 2012

My husband and I were looking for a nice SUV for our family. We found a 2011 Mitsubishi Outlander online at Nashville Nissan, we had also found a vehicle in Madisonville at a dealership I had been checking on. I have to say the difference between the willingness to go the extra mile and work for you was impressive. Saxon Reynolds was very professional and courtesous. We live two hours away and wanted to know for sure this was something we wanted prior to the drive. He gave us all the details we needed on the vehicle along with any extra photos and carfax. In addition he worked with Travis Howell to get all of our finacing lined out and ready to go for us. These guys were on it, for two days I emailed and called and everytime Saxon was quick to respond. I have bought several cars in the past. I think this is by far the smoothest and most pleasant transaction. Our new car is awesome, we take it hiking most everyweekend. It is more than we had hoped for, much like our expierience with this dealership and these young men. I have actually recommended this dealership and Saxon in particular to friends of mine at work. Hope to send some more business your way, but I'm sure with attitudes like these men have, they won't be lacking. Thanks again! Sheila McCormick

skymosher

Oct 25, 2012

Donald Skebo stands out largely because he is the salesman who sold us our Leaf. He is professional, knowledgeable, and not pushy. He shows a lot of enthusiasm for the product without sounding insincere. He's followed up at least twice with us since we brought our Leaf home and has been really generous with his time and offers of help. The Leaf is our second Nissan (our other vehicle is an Xterra) and I would definitely purchase another Nissan, especially if the service remains as good as it's been with our latest experience.We met a number of Nissan staff while we were buying the Leaf and found everyone to be friendly, professional, and very helpful.

faithcadet

Oct 23, 2012

I would recommend this dealership. I feel they care and try to do their best to help you when you come in. Should you have challenged credit, the Sales Associate try all ways to make this a great experience. I recommend Mr. Armstrong and I thank him for his honesty and professionalism.Thanks Deborah Terry

TheOnlyJJT

Oct 19, 2012

Went in late one evening to test drive a LEAF and was treated professionally from start to finish. I was given a great deal and they worked to move me through the process as quickly as possible (at my request) but everything was explained well. Looking forward to working with these folks over the next couple years. And the car? Amazing.

cfbf75

Oct 10, 2012

I have never been treated so poorly by a dealership in my life. I spoke with Tim in finance first who seemed to be very helpful but never followed through with a call back to rectify the issue I had with the sales person he put me with. I was told "Your credit score is bad because you don't pay your bills!" First of all if I never paid a bill in my life that is not something a professonal in sales should say to a customer. A person that passes judgement like that should be in another job. All they wanted to do is waste time and my gas to drive to them for nothing. Apparently I am not "good enough" for this dealership. I will never reccommend this place.

utlf10

Oct 10, 2012

Both Robert and Benjamin were very good at their job. They did everything they could to make the sale. They were very polite and courteous. When we picked up the car last night - even though it was late everyone was very nice. It didn't seem to matter that they were having to stay late. Again, I have owned a Nissan for the past 20 years and I highly recommend a Nissan vehicle - but I have to say Downtown Nissan has definitely impressed me with this sale and the professionalism when doing it. They were not too pushy and when we had enough - we walked out - but because of their professionalism and courteous attitude - we came back in the door and a sale was made.

Arvazena

Oct 8, 2012

I will recommend Nashville Nissan to my family and friends. I had a wonderful experience with your dealership. Arisha was professional and personable, she took the time to listen to my request and had several automobiles for me to look at and test drive. Your sales and finance personnel are exceptional. They made purchasing an automobile a pleasureable experience! Excellent job, well done!

dpmac66

Oct 1, 2012

In the past I have bought a number of vehicles and I can state that Saxon Reynolds is one of the absolute best sale persons I have dealt with. He gave us a NO pressure experience and a very frank negotiation process. He showed excellent professionalism at all times. He is someone that would be a good mentor to other sales staff starting in the business. Natasha Watson was very nice and helped us with all of the various questions you will have buying a new car. Also she was a God sent in watching our daughter while we focused on working with Tshombe Demby in the finances that was explained in great detail and thoroughness. In short I would not hesitate to buy another vehicle from Downtown Nashville Nissan and specifically from Saxon, Natasha and Tshombe.

zbhalford

Oct 1, 2012

Everything was great. I work at a bank and showed up at 730 to lease an Altima. The staff didn't mind staying late and was very happy to help. I was very satisfied with the whole experience.

mackne

Sep 30, 2012

Jim Ransom was very helpful and professional. No pressure sales and overall a great experience. They gave me a fair price for my trade-in, and I would definitely buy from them again.

justusblack

Sep 28, 2012

We visited Downtown Nashville Nissan to test drive a Nissan Leaf, with no set intention of buying one in the immediate future. Jim Ransom met us at the door and gave a fantastic run down of the features of the car and let us take it for a thorough test drive around the area. We were incredibly impressed with the car as well as with Jim's knowledge about it. He had an answer for every question we threw at him. What's even better is that he put no pressure on us to buy it. He and his manager asked if we were interested. We said yes, they made us an offer. We said we'd think about it. They left it at that. No pressure! So the next day we went back and bought it! :-)

JusticeOriginal

Sep 23, 2012

I gave the rating I did because this was by far one if the greatest customer service experiences I've ever had. Literally. Matt & JC made us feel like family, meaning that they were extremely kind, patient and above all else HONEST. You don't get to witness much true integrity these days, especially when it comes to car sales!! I will be recommending these guys to friends and associates... I have many. Thank you! -Truly, Mr. & Mrs. A. Justice Smith

CaryCarver

Sep 22, 2012

Our experience was very good. Garrett a new salesperson was very helpful and did not try to answer questions he didn't know. Everyone was very friendly and willing to work with us. Look forward to working with them in the future.

usabtyh

Sep 18, 2012

I first met with Jim Ransom three months ago looking for a good deal to buy a new EV LEAF. He was and he is so patient with me and my wife. He even was smart enough to come over the language barrier between us as we speak Arabic but he was able to put some effort to understand my thick British English accent and he was clear enough in his speech to me to make sure that I understood him.I have learnt a lot from this businessman. It is a good opportunity to work with him one day. I will repeat that in my next car.He did his best to help our family. He was knowledgable, friendly, and truly interested in helping our family finding a good deal.He took the time to get to know our family, making us feel comfortable with a process that can sometimes be stressful. Additionally, Jim Ransom is honest , professional and polite. He keeps his promises, even he goes further byond your expectations, please take the chance to see him one day and deal with him, you will never feel regret if you do that. We are incredibly happy with our purchase, and are already recommending Jim Ransom , Kyle Montieser and Downtown Nissan to friends and family. Thank you all for excellent service

almorgans

Sep 16, 2012

Working with Justin couldn't be easier. He was knowledgable, friendly, and truly interested in helping our family find a vehicle that fit our needs. He took the time to get to know our family, making us feel comfortable with a process that can sometimes be stressful. Additionally, he searched his inventory and upcoming stock quickly and efficiently to assist us in finding exactly the car that we wanted. We are incredibly happy with our purchase, and are already recommending Justin and Downtown Nissan to friends and family. Thank you all for excellent service.

sagillespie

Sep 15, 2012

I would like to add, that I felt at ease when I entered the showroom. I was professionally welcomed by a very nice young lady at the front desk; good 1st impressions really count with me. The sales person came out right away. He let me tell him what I wanted not tell me what he thought I wanted in a new car. He was very knowledgeable about the cars we looked at, I liked that! I must say everyone I came in contact with were very nice, interested in making me happy as a customer. It was a very good, upbeat, positive, car buying experience. Thank you, please keep up the good work.

JCherry2

Sep 13, 2012

It was a great experience overall. I hadn't set out that day to look at Nissan but a friend who had had a good experience there with Kyle, talked me into it. I found a car I really liked and Kyle worked with me on getting my monthly payment to wear I needed it to be. Everyone I worked with that day was really friendly and made me feel very comfortable. I never felt pressured into adding extras that I couldn't afford. It's a few days later and I've had a follow-up call from Kyle to see how everything's going with the new car. I really appreciated he and Natasha telling me a call anytime if have any questions or concerns. Great Customer Service!

Aniket

Sep 10, 2012

I enjoyed the customer service offered by your dealership, specially Arisha, over the two visits I had there. I would surely keep you guys in mind for my next purchase.

fpcorcoraniii

Sep 2, 2012

Downtown Nashville Nissan has the best selection of cars in the area. Our sales rep, Saxon Reynolds, was very straight forward in the pricing. We were able to buy the car and leave the dealership in just a few ours. We love our new Maxima!

ashleigh.parchman

Aug 31, 2012

I came to Downtown Nissan after a terrible experience at another local dealership. We called before we went, and were assured we would be well taken care of. Mike was waiting for us when we got there, and took me straight out to look and test drive the car I wanted. He gave the most thorough overview of the car I received out of 3 different dealerships. I also got the best price of the 3, and got a very fair price on my trade. Overall, I walked away at least $5000 better off than I would have been elsewhere. We were at the dealership until almost 11 at night, and staff were still kind and helpful! Everything was explained to me throughly, and I did not feel like they were trying to nickel and dime me to death. Because of how late it was one of the accessories that came with the car was already locked up for the night. I live about an hour from the dealership, but Mike offered to deliver it to me. Also, huge kudos and thanks to Mike! A few days after my purchase I found out that when he left work that night he went straight to the hospital for a migraine and was there for 3 days, but you never would have guessed anything was wrong working with him that night. He also more than made up for the delayed delivery of the accessory because of his hospitalization. Mike and the Downtown Nissan team were GREAT to work with and I would highly recommend them to anyone looking to buy a car!

redd29

Aug 30, 2012

From the moment my wife and walked in the dealership to the time I left, the personnel my wife and I worked with showed us great customer courtesy. Saxon Reynolds was great in showing us and explaining to us the difference between the model vehicles we were looking for. He helped us choose the right vehicle that met our needs, was within our budget and he also did a really great job in helping us getting a good deal on the vehicle and a better interest rate in contrast to the company we were considering going through with the financing. Elzie John and Natasha Watson went over all the paperwork they had to go over with in a timely manner. They also took their time explaining the paperwork and made sure we understood everything completely. I would definitely recommend Downtown Nashville Nissan to anyone. Thanks again for your service.

xlbsf

Aug 30, 2012

We were very happy with our overall purchasing experience at Downtown Nashville Nissan. We went on a Sunday to check out the 2012 and 2013 Altima, and the dealership was apparently short-handed that day. We waited for more than half an hour before we got an agent, but Rons bright smile and fun personality soon won us back. He patiently helped us test drive and explain differences between the two models to us. He was new to the dealership but he could quickly find answers for us. After a week we decided on the 2013 Altima. We inquired pricing from several dealerships and Justin Smith responded us quickly. We had a pleasant negotiation experience with Justin. Unlike the internet sales agents from the other dealerships, Justin was very responsive and straightforward. After we agreed on the price, we went to the dealership in late afternoon. Justin greeted us at the door, patiently showed us the neat features of the car and test drived with us again. He was so knowledgeable about cars! He listened to us and did not push us to get something we didnt want. When we were waiting to get financing, we learned that he was late for his anniversary party! It passed 8:30PM when we got all the paperwork done. Justin stayed to give us a final walkthrough and helped us set up the phones in the car. Even though he was late for his anniversary party, he was very patient with us the whole time and did not leave until he finished with us, which showed his true professionalism!We would definitely recommend family and friends to this dealership. Thumbs up to Justin and Ron!

bill3971

Aug 28, 2012

I had originally spoken by phone to Mike Trefry at Downtown Nashville Nissan to make an offer on a 2013 Altima 2.5 S. I made arrangements to come in for a "face to face" discussion the following evening, but at the time of my arrival Mike was preoccupied with another client (we did not have a scheduled time)...That said I was introduced to Arisha Manley and while every effort was made to accomodate my offer, it still fell short of the deal I was hoping to reach (mind you I was asking for a significant reduction based on a pre approved loan).While I'd left the lot dissappointed, the non intrusive follow up calls from both Arisha's sales manager, I believe his name is Jason, and from Arisha herself, demonstrated a level of committment not only to sell a product, but a true willingness to be of service - and that sold me!In the end, Arisha and DNN group were able to make me an offer that I could not refuse and I'm now proud owner of a 2013 Altima, thanks to Arisha and the rest of the crew at DNN.

iamjuliasmom

Aug 28, 2012

What a whirlwind of a day last Sunday was. When the check engine light came on in my 1996 Nissan Maxima I knew it was time to start looking for a new car. My Nissan was the best car that I had driven and I knew that I wanted another one. But with the economy the way it is and being a victim of corporate downsizing, I wasn't sure I could afford a new one (or even a used one). So, I got my friend, who is a whiz at negotiating, to come with me to Downtown Nashville Nissan (chosen because it is very close to where I work now). We met up with Matt at the door and immediately gave him an unrealistic dollar amount that I was willing to spend. He never flinched. He just smiled and began the process of showing me cars that were very close to that price (none of which were Barbie cars or big wheels, which is what I thought I was going to be stuck getting - haha). As we were test driving the cars, he casually mentioned the Versa Sedan to me and had me drive by a couple on the lot. It was as if fireworks and bluebirds were floating above my head. The car he pointed out was perfect. So, then the fun part came. Having to deal with Elzie and the finance team. Well, it turned out that it was fun! Who knew??? Elzie came up with a price and a plan that I could manage. And now, I'm driving my brand new Versa Sedan and actually sang along with the radio on the way to work this morning instead of praying that my car makes it without overheating or breaking down. Thank you, thank you, thank you! Kim

toddhop

Aug 23, 2012

We are a corporate customer, purchasing a company vehicle for the first time in 10 years.... I contacted many Nissan dealers looking for a Rogue. Each of those dealers gave me a quote but Kyle remained polite and persistent. As I advised him of issues with his quote and 'figured he'd go away'; he would come back with another option, resolution, or modification. Our purchase timeframe was about 1 month and during that time he remained consistent. We reached a final price, and I walked in with a check, signed a few forms, and out the door I drove. Simple, stressfree, professional.

pamela43

Aug 21, 2012

Justin Smith was able to work with me on purchasing my 2012 nissan frontier. He is a very good salesmen with excellent knowledge of car sales. I have NEVER experienced such professionalism with a dealership. Nissan downtown Nashville was the best experience I have ever had purchasing a vehicle. This dealership is better than the one in Clarksville. I WILL recommend this dealership to all my family and friends who would like to purchase a new or used vehicle. Thank you so much Justin for everything you have done to make it happen with the purchasing of my NEW VEHICLE :-) You rock !!!!! Natasha Watson was a great experience as well. She was very detailed explaining my hand book and I understood every word. Even though it was past closing hours for the dealership; she still went beyond! She knows her job very well and I was very satisfied (-: She showed loyalty to Nissan downtown Nashville and I will be back!!! Elzie Johns was the last but not least wonderful experience I had. He was very thorough explaining my contract and that is what's most important! I had no questions in the end because of him. Professionalism he is and in a timely manner he got me out with ease. Thank You ALL,Pamela Scott

aviar13023

Aug 17, 2012

Arisha was very friendly and would only find what I was looking for. There were no exceptions and she did an amazing job finding what I wanted and taking care of my needs.

jennakrabacher

Aug 13, 2012

I had a 2009 Nissan Xterra that I LOVED, but when my husband bought a Ford F150 I traded it in for a more fuel effecient car, a Hyundai Tuscon. Although I throughly enjoyed the gas mileage I got out of the Tuscon I never loved it like I did the Xterra.So finally after enough misery of missing my most favorite car ever I decided I was getting myself back into another one.I knew I was upside down on the Tuscon, but I did not know how much so I figured I would contact a dealership to find out how much I was upside down and what kind of an interest rate I could get - I got a horrible rate on the Tuscon and it might have been financially adventageous to get a new car if I was going to get a better rate. I was getting a new Xterra - it was not a matter of if, it was a matter of when, but I needed to find out my options.I went to NissanUSA.com and built my dream Xterra and filled in lead information for Action Nissan and Downtown Nissan.I received an e-mail from Action and Downtown the same day. The rep from Action thanked me for my inquiry and assured me they would be more than happy to find the vehicle I was looking for.But Jim Ranson went on to let me know not only that they had the exact vehicle I was looking for, but also how much he could sell it for with my Friends and Family discount.Super.Well, we weren't really looking to buy right away, but when my husband said we should go by the dealership and check it out I was not going to argue!When we got there we just went staight to the lot not wanting to waste anyone's time because we were not intending on buying. On our way to the Xterras we were approached by Ronnie Myers. I'm really not fond of sales people and my husband is really not a fan so I was kind of irritated that one found us at first. But within seconds Ronnie had won us both over with his smile, energy and the best thing I've ever heard from a dealer; "Hi, I'm Ronnie. I'm brand new, but I'll be more than happy to help you and if I don't have the answer I'll find it." I knew within a minute that he would be the guy I would buy a car from. We went to look at the Xterras and found the one Jim told me about. I loved it of course so now we needed to find out about my car and the financing.This takes a long time and sales guys usually irritate the crap out of me with what I call "The Game" (I am a serial car purchaser and have bought lots of cars.) Ronnie was great though and I actually had a really good time working with him.It's nice to have a new, fresh face who does not have a game and does not use the maniupulation tactics all sales poeple seem to have.Ronnie was honest, helpful, funny, and personable. And he sold me a car.(Of course it was with the help of the financing team and other staff as well which were all fantastic.)This is my 4th Nissan and I'll never stray again! Buying the Hyundai was a nightmare and I'll never recommend them to anyone ever.I'm so happy to be back in a Nissan and working with Nissan people. (I'm glad Ronnie, new to the car industry, chose to work at Nissan. Best car company ever and I'm sure he'll do brilliantly there.)Now I've got a wonderful car, a great finance rate and long awaited happiness at having my favorite car back!I'm thrilled to be back in an Xterra and the enjoyable experience I had buying it was the icing on the cake.I thank you and am very happy to be a new Downtown Nissan customer.Kindly,Jenna Krabacher

Thomas Powell

Aug 13, 2012

I drove over an hour to buy a new car and it was well worth it. I had a great experience from the time i got there until I left. I would recommend them to all my friends, family and coworkers. I would also like to thank Kyle and the Finance manager for all there help and making the buy experience a Great one.

jstanley

Aug 10, 2012

Staff was professional, friendly and courteous. Dealership and grounds was clean, maintained, and well organized. Sales rep was knowledgeable, patient, and helpful. Please with selection offered.

zstaggs

Aug 8, 2012

Everyone was really nice and made the process really easy. I went just to look around because I didn't like the car I was in. They helped me get in a new car for not much more than I was paying for my six year old car. Plus, the process was quick as well.

charper1966

Aug 1, 2012

Having bought several cars in my lifetime, I can truly say that my experience at Downtown Nashville Nissan ranks as the best! I am a very direct--matter of fact type person that knows what they want and really appreciates the same in return. Bear in mind that I live more than 2 hours away and took a leap of faith in Kyle and Mike that they had the car and deal that I was looking for. We worked together to get my information, credit application, etc forward in advance of my visit and the car/deal was exactly as promised. In addition, I was finished with the whole process in about an hour...ON the Last Day of the month! (Very Busy).Unlike other dealers, there was not the extreme pressure to buy the maintance/warranties, but all options were very professionally addressed by Martreece and actually enjoyed writing the down payment check..LOL!Highly recommend the entire team.Sincerely, Chris Harper

tinaboone

Aug 1, 2012

Great experience, wonderful vehicle and excellent price. JC Ward and Mike Trefrey really took care of me and did an excellent job completing this transaction. JC Ward was able to handle the transaction, even with a bump, and he held true to his word to me and he definitely made the deal happen. I appreciated both, JC and Mike's, attentiveness during my stay at the dealership. I am thrilled with my vehicle and would definitely recommend these to gentlemen.

shlyware

Jul 30, 2012

We had a overall wonderful purchasing experiences. All persons assoicated with the sale of our Nissan Sentra were great. They all made sure that all our questions were answered. Thanks for everything.

Janis Ware

Jul 29, 2012

The reason I have rated this dealership and Justin with all 5 is because I have never been treated so well when purchasing a vehicle!

kollaharsha

Jul 29, 2012

Mark did an awesome job by giving us the best possible deal in the market. He is very professional in showing the vehicles and providing more information on the features of the car compared to the others in the market. It became very easy for us to zero down the car we would like to buy and go ahead with it.

wallacemcgrew

Jul 26, 2012

The staff at Downtown Nashville Nissan were very helpful in introducing me to the new technology in the EV Leaf. Service was prompt and courteous. The sales personel were thorough, available and helpful but not "high pressure". I had a good experience with this dealership.

Jmart1203

Jul 24, 2012

I had a great experience buying my new vehicle at Nashville Nissan. They worked with my budget and got my payments down to where I felt comfortable with the deal. Very friendly and courteous. Very low press sure environment. Thanks again

kariley16

Jul 24, 2012

I had an amazing experience with this dealership. I was simply stopping by while taking my parents to a doctor's appointment to see the new 2013 Nissan Altima and due to their professionalism, friendliness, as well as flexibilty with my budget, needless to say that i ended up driving a new Altima home to Kentucky that very same day. I planned on selling my 2000 Nissan Maxima GLE privately, then using those funds as a down payment toward my new Altima when it was sold. Thanks to the help and unconditional understanding of Sales Manager Saxon Reynolds alond with Salesman Nick Linza, they worked with me regarding this issue, accepted my car as a trade in for the amount i was asking, sight unseen! Yes, that is correct! My car was still at home in Kentucky, as i was driving my parents car that day to their apponitments. That in itself should tell you just how understanding this dealership is and how dedicated the sales staff are in helping the buyer get exactly what they are looking for. My hats off to these fine people, in less than a month from now my parents are going to be buying a 2013 Nissan Altima from them as well, and due to word of mouth from myself, my uncle plans on buying a new 2012 Nissan Altima from them too. If you are looking for a great deal, friendly sales staff that are there to help you, and no pressure placed on yourself while making a big decision such as a new car purchase, look no further than Downtown Nashviile Nissan.

troup76

Jul 19, 2012

I have been to 2 other Nissan dealerships in the Nashville Area in the past. This was by far, the best experience that I have ever had at a Nissan dealership or even buying a car. I have already given business cards to a friend and would highly recommend the dealership.

lbhorton

Jul 17, 2012

After having a HORRIBLE experience with Cool Springs(they were not nice about USAA pricing--Chris Creque was rude and horrible...disrespectful and offensive. Owner Mr. Stacy has since appologized, but i will shop Downtown Nissian with Justin Smith in the future). Justin was professional and super. He helped keep our children happy while the deal was being done. wonderful guy to work with and he will get our return business.

Hazel P. Fields

Jul 16, 2012

Have used Nissan compamy for many years. Don Deatheridge was the sales consultant that we talked with and purchased several cars. This time we found Rob Armstrong, Tshomble Demby, Natasha Watson, and Robert McDonald to be very helpful, giving factsand explaining details. They were also very friendly and professional.Walter & Hazel Fields

johnsessoms

Jul 15, 2012

we had a great experience buying a new car herethe people at the dealership worked till 9 or 9:30 pm to get us out the door as there we several deals going on at closingtime and the finance manager martrese was doing all the closingsjustin smith was a great salesman natasha watson took wonderful care of us as welljohn sessoms

Monijomair

Jul 15, 2012

My experience was great! I always dread car shopping only because most cars salesman are creepy and try to oversell me. Kyle was pleasant, simple and got right to the point. He didn't try to up sell me and he listened to what I wanted. That is the exact reason I drove home in a new car.

Tati79

Jul 14, 2012

I enjoyed my experience with Jim and the staff at Downtown Nissan. They went over and beyond to give me what I wanted. I got the vehicle that I alway wanted a Nissan Rogue and in my favorite color Red. Thank you very much for making my dream come true. This is where l bought my first Nissan, Altima and I'm glad I stop here first. Thanks again for your professionalism.

Marcia W. Goins

Jul 9, 2012

My husbnad and I were looking for a new vehicle -- liked the looks of these new Rogues. After a search on the net, it sent our injuiry to 3 dealerships in our area. Justin emailed me back very quickly and also gave me a quick call just to "check in". Justin called me back 2-3 times more and also emailed me. He was always very polite - never pushy -- I hate pushy. But, he was always very willing to "help", but never over-powering. So, yesterday, my hushand and I stopped by the dealership. We bought a new Rogue! We're so THRILLED with our new Rogue and also with Justin Smith! Justin, you're THE BEST! Thanks so much for ALL your help!

jetblackstar

Jul 6, 2012

It was an extremely hot day outside and Arisha, our sales liaison, was very helpful in keeping us cool and our needs met. She was a delightful person to work with and I would be happy to recommend her to others. She and Kyle, the floor manager, did their best to work within our budget and come out with a car that fit well with us.It was also refreshing to know how appreciative they were of our business and the frequency with which Arisha has kept in contact with us in case there were any questions/issues. I will definitely return here in the future for any new car purchase.

Joan Slinkard

Jul 6, 2012

We had just started looking for a new car. Nashville Nissan was the fourth place we visited. The salesman met us at the door. Mark was wonderful. We test drove two cars. He answered all our questions, was very friendly and outgoing. He made it fun! Car buying is serious and we were seriously "just looking". But after our test drive we were "seriously considering". We had a price in mind that would fit our budget. They worked with us and gave us a fair price that included my 12 year old car as a trade in. The car we chose was merlot but we wanted a beige interior and not the black interior they had. They found another vehicle, merlot in color with the beige interior we preferred. They drove it in and we have been driving it ever since.This is a dealership that is committed to giving quality customer service. We were even given a tour of the service area and introduced to who would be our personal contact with all our new car needs. We have been contacted since our purchase to inquire about our satisfaction with our new car and to see if we had any questions or needs. I do recommend this dealership if you are in the process of looking for a new car. We have never owned a Nissan. They are great cars! I know that this one is backed by a dedicated dealership. I just wish we had visited them first. It would have saved us a lot of time and research.

chadhargis

Jul 5, 2012

Having been a car enthusiast for many years. I've bought and sold more than two dozen cars. I read several auto publications and have a strong knowledge of most brands. Justin clearly did his homework and there is no question he knows his product line and believes in the quality and benefits of Nissan vehicles. I don't think I've ever run across a sales representative that could tell me whether a vehicle had a timing belt or chain, but Justin knew the 2.5L engine was equipped with a timing chain.The staff at the dealership was patient, efficient, and catered to our needs. Overall it was a very pleasant experience.

Ladona60

Jul 5, 2012

Jason Buckner, Jim Ransom and Natasha Watson were a wonderful team yesterday while I was at Nissan Metro Center Nashville dealership. I was there to test drive several vehicles to see if I was ready to get a new vehicle. Jim Ransom was great, he was so patient and answered all my questions, sent time with me while I drove 3 of the Nissan's. Even provided me water on a very hot day! Natasha Watson went over all the information required in a very understanding way after I had made the decision to purchase. There were several others involved and I apologize for not having your names available, but you were all wonderful and purchasing my new Xterra S 4WD was made a great experience by the professional, friendly people you are. I look forward to a long relationship with your dealership. Thanks so much!Lisha

grwright

Jul 4, 2012

I needed a vehicle quickly due to a recent accident where mine was totaled. Additionally my time frame was limited due to my wife having surgery. After a rocky start with another Nissan dealership in the Cool Springs area where I did not receive the service I expected and was very disappointed in how I had been treated, I connected with Justin Smith at Downtown Nashville Nissan through a Consumer Reports Internet Referral. He listened to my needs and was very, very helpful in working with my criteria. In a just few phone calls over an afternoon, we discussed what I wanted, he located a suitable vehicle, a 2012 Pathfinder SV, we negotiated terms and agreed to finalize the sale the next day after the vehicle was brought to the dealership. We met the next day, first time I had ever been to dealership, and I purchased the vehicle and took delivery. Justin was outstanding in his personal service to me and consideration of my needs and timing. He is very professional and extremely knowledgeable of the vehicles and offerings be Nissan. All of the staff were very friendly, helpful, respectful and patient. Natasha is a wonderful Customer Service Rep and thoroughly explained all of the services and offerings of the dealership. Tshombe offered very detailed and informative financial options for what I wanted and needed to do. I really appreciate his assistance. Martreece later helped to conclude the paperwork and finances for the vehicle. To summarize, this is the only Nissan dealership in the Nashville area that anyone needs to be dealing with for their vehicle purchase. Very professional, very knowledgeable, very courteous, very helpful. Without a doubt, this is the very best group of auto sales personnel I have dealt with in a long time. I would also like to extend thanks to Jason Buckner for his help and kind words to my wife after her surgery. Thanks to everyone I worked with at downtown Nashville Nissan. You truly made this experience easy, problem free, and very professional. It was a delight to work with everyone.

jennrosesmith

Jul 4, 2012

I recently leased a Nissan Sentra from Downtown Nissan. We had excellent customer service from Justin Woodall. He was very patient and worked with us to get a good deal. And best of all I love my new car!

WALONEY

Jul 2, 2012

We were greeted promptly on entering the showroom. Jim Ransom met with us promptly. The location to view the trucks was a bit too far from the showroom. A sample truck was not in the showroom.

pjanthony

Jun 26, 2012

Due to our busy lives, we were looking for a new Nissan on a Sunday morning. Via the convenient Nissan USA website vehicle locator, we found that Downtown Nashville Nissan had several of our chosen Nissan Altimas with our specific options and color in stock, but also, were open on Sunday. These things combined with the wonderfully cordial, compentent and sincere professionalism of the dealer staff led to an easy purchase decision. We drove home, very pleased, inside 2.5 hrs from start to finish. Downtown Nashville Nissan delivers; Thank You!

don1948

Jun 24, 2012

Mrs Manley is a asset to Downtown Nashville Nissan, she has good peopleskills something you do not find in most salespeople. I'am a hard person to deal with and allways have been but Mrs Manley just said all the right things and made my buying easy something that i have never experienced while buying a car. I will recommend her to all my friends.

rmr0123

Jun 18, 2012

I went in to test drive a used vehicle w a set budget. I left with a new vehicle that was a little more than I had anticipated but the negotiated price was worth it. My sales person was very helpful and did his best to get me into a vehicle I was happy with. I'd definitely recommend him to others.

bigb33r

Jun 17, 2012

Our buying experience was fantastic. It started with a no hassle review in stock vehicles and a great test drive. The sales representative was very helpful and seemed to have our goals in mind throughout the process.

Kwhit01

Jun 10, 2012

Just purchased a2012 Nissan Altima 3.5 sr. I LOVE my new car!! Justin was great to deal with. Justin and I communicated via email to hammer out the deal. We drove down from Ky, signed, and rolled out with our new Nissan. Justin had the vehicle cleaned and ready for us upon arrival. He explained all of the cars features in detail. Answered all of our questions, and followed up with us later that day AFTER we got home with the car . He really appreciated ourbusiness. The dealership tints the windows for all of their customers. Loved that feature. The whole staff was great. I wasn't thrilled with the cars pinstripe. No problem----Justin had it removed in no time. The detail guys did a great job. Great experience.

ajoyce13

May 29, 2012

Best car buying experience ever. Justin and the dealership were great to work with. They made our car buying experience quick, easy, painless, and hassle free. And..love the car!

dottiebeall

May 27, 2012

I was greeted at the door each time very professionally and immediately helped. I had used the web site to select my car of interest and Justin Smith followed up with me via phone and we set up the appointment time. Because I arrived early, Justin was with another customer, he had Arisha help me. I could not have asked for a nicer sales person. Arisha took all the time I needed and answered all my questions and concerns. When I told her I wanted to check out the Honda Fit, she agreed that I should so I would feel comfortable with my final selection. She worked with me for over 3 hours on Friday. On Saturday, I was again called by Justin to make sure I was happy with Arisha and how I was treated and again I had a few new questions which were immediately answered. We then set up another appointment for that day to possibly finalize the deal. I wanted to test drive it one more time.Arisha had the car pulled up and cooled down and ready for me when I arrived. We took it for a very long test drive and when I was satisfied, we sat down to finalize the deal. Again, Arisha spent over 3 hours on Saturday with me, even calling State Farm for me to make sure the collision coverage was on the new car. She had Natasha Watson walk me through the service area. Arisha and Natasha went over the new car check list in detail and not only explained things, but showed me on the car. And all the time, Justin and JC would follow up and make sure I was satisfied. This is my 2nd Nissan car but the first time with this dealership. I am very pleased with my experience and would highly recommend not only this dealership, but also all of these people. Ryan and Martenee (I apologize for not having their last names and if I have misspelled their name) and especially Arisha treated me with the utmost respect. I never once felt pressured or rushed. They listened to me and what I needed and gave me all the time I needed.Arisha made me feel welcome!

Valle Kauniste

May 27, 2012

I met Tim at the door upon our arrival and explained that I wanted to trade in my 2011 Nissan Altima but didn't know if it was possible to do so since approximately only a yar has passed since I purchased the Altima. Tim said he would everything possible to assist us. The front door receptionist girl also was very nice and helpful by the way. I told what I had to work with and he led us out the door to look at some used vehicles that I asked about and then to look at new vehicles since the rebates were very good this weekend. To make a long story short we purchased a new 2012 Nissan Rogue. The numbers just came out right! Tim offered us water and snacks and although it was a busy weekend at Downtown Nissan all went extremely well. Tim was very cordial, informative and quite the gentleman. Tim actually explained that it might be actually better to get us into another new vehicle than to purchase a used vehicle and he was right. The figures all worked out. Another pleasant experience at Downtown Nissan!!!!! Thanks Tim and the finance man who gave us a great deal on an exteneded warranty at a great price and closed on our deal/paperwork. Val & Cindi Kauniste

OrachelE

May 23, 2012

Being that Robert McDonald assisted my sister in getting a good car, I wanted him to assist me as well. Mr. McDonald was very patient with me and worked with me over the phone even prior to my visit to the dealership. I am very happy with the car I purchased.

brandontina

May 21, 2012

Our experience was great with their staff. Mike Trefry was very friendly and wasn't pushy at all. He was very helpful with explaining the features of the car. Kyle was also very friendly and helpful. I feel like we were given a fair offer for our trade in and the rebates were fantastic. Natasha was very nice and gave us a tour of the dealership and explained how they operate. i would definately recommend downtown Nissan to anyone.

kimlrtn

May 19, 2012

Great experience with Justin explaining the vehicle and answering all my questions. The test drive was what really made my decision. Justin went way above and beyond, even vacuuming out my rental to take back. I've already given his name to someone interested in the Rogue. Natasha was also fabulous. I will be calling her when I need anything for my car in the future. The manager that sat down with me to do the paperwork was offstandish and just not as friendly as the others. He was very distracted and hardly spoke...very "all business". I don't remember his name, because I wasn't impressed at all. He needs to work on better "people skills". At that point my decision was already made, but if a customer gets to that point with any uncertainty, that "cold shoulder" treatment could make them walk out rather than sealing the deal.

3725brandon

May 15, 2012

this is my first time in this dealership and it was great . i enjoy the service and the showing of the different cars and the over all service.

AbbyCat123

May 14, 2012

AWESOME!! Justin was great, I can't say enough good things about him! Definitely will use this dealership and recommend to friends!! THANKS!! Great Job!!

Monica.Schwarz

May 14, 2012

Everyone was very willing to work to get us what we wanted and at the price we wanted. Super friendly, not pushy. great experience. Would recommend.

ilovemyaltima

May 13, 2012

This is my very first time ever writing a bad review but this place warrants it. I sent my car in to be serviced for a slight hesitation issue. I was told that a certain part needed to be replaced. I'm not too keen on the part so I say go ahead and do it. I was told there was not enough time to repair it that day and said fine Ill come back the following day. They try to discourage me by telling me it would be best to leave the car there. I tell them I don't have a way home and to give me my car. Well, when they bring the car back around its jerking worse then before and not only that, the check engine light is now FLASHING (wasn't even on before). The car is not drivable. I'm forced to leave it. They fix the misfire issue and give me back my car the next day only to find that now the check engine light is on for something else (another misfire issue). I smell something is up and demand my car back. I take it to a nearby nissan dealership. 2 things nashville nissan quote me on I didn't need (would have been $500). Another recommendation they made I didn't need (would have been $1000). Turns out I didn't even need the repair that I paid for. All I needed were spark plugs!! STAY AWAY from this place...PLEASE!ALSO...They tried to sell me new valve covers. They didn't know I had them replaced only 15k ago. I immediately reported this to the other nissan dealership that did my valve covers. I now have in writing that Nashville Nissan lied when they said I have leaky valve covers. This complaint is going straight to nissan corp.!

dunphybc0305

May 8, 2012

Service was just top notch would work with Benjamin Farmer and Mike again. Ben was professional and best of all he follow up and followed through on everything. It is the first time every that I have purchased a car and thought, I got a great deal. Ben was just very attentive to detail. Mike was new and really tried as well. I could not be more happy with my new Murano.

jake_porter

May 7, 2012

I recently priced a nissan online through my bank and this dealership came up on a list as a certified dealership through them with a strong and honest reputation. I set up an appointment with them to make sure they had an exact model of the 2012 Nissan Frontier I wanted to test drive and almost immediately they had one at the lot for me to test out. I went down the next evening after work and by 9 p.m. I was driving home my new, fully loaded, Pro-4 Frontier. No haggling needed, they met me at the price I had listed it for through my bank and even helped me with the "extra's" I wanted on it from the dealership. Justin was super helpful with answering any questions I had and even helped to set up the Bluetooth and demonstrated some common problems new car buyers may have from time to time with a control panel they are not used to. I highly recommend this dealership to anyone in the market for a new Nissan.

jwwminstry

May 6, 2012