East Tennessee Ford Dodge Chrysler Jeep RAM reviews

Joseph L.

Nov 23, 2016

We bought a brand new Jeep Renegade from East Tennessee Dodge on July 5, 2016 for $24,368. About two weeks into owning the vehicle, we had to put a quart of oil in it. I just thought that maybe the dealership did not fill the oil before we bought it.The next month, when checking the oil, it was down again. I put another quart of oil in the vehicle. This time I thought it must have to do with the break in period given that it is a brand new vehicle.Then, in the third month, we were out driving on some back roads when the vehicle flashed low oil pressure three quick times (within a minute) and then just simply froze up in the middle of the road. Luckily there wasnt traffic around us at the time. We ended up putting in one quart of oil there. Got it started again and drove to the nearest Walmart and put in another quart there just to make it back home.This was when we took it to the dealership the first time on October 5, 2016.They said that they could not see a leak and wanted to do a consumption test. They filled up the oil, added a dye and told us to come back in 1,000 miles.We didnt make that 1,000 miles before it was more than a quart low again. So, we took it back on October 18, 2016. This time, they said that there was a leak at the back on the oil pan. We asked where did all the oil go at least 4 quarts that we put in ourselves? They stated that it all went on a cross member under the car (which was strange as there has been no signs of an oil leak not under the car or on our garage floor).This time they changed the oil pan (so they claim) and put some type of form-a-gasket sealant on the oil pan, filled it back up and told us to drive another 500 miles to see what happens.Know that at this time, we were afraid to drive the vehicle (and we had reason). However, we tried to put the miles on it to see what would happen. We did not even make it the 500 miles before it was of a quart low and not wanting to drive it any more. Plus, we figured out where all that oil, some 4+ quarts, was going. It went into the catalytic converter. We found this out because there was so much oil in the converter that it began to blow out on our garage floor from the exhaust pipe. We took it back in on November 10, 2016 and explain the problem and the oil. The service manager stated (at that time) that both the engine and the catalytic converter needed to be changed out.11/23/2016 we picked the vehicle up today only to find out that they changed the engine but did not touch the catalytic converter. We called up the service manager and all he told us was that Chrysler would not reimburse them for it. I did get an email from the general manager at East Tennessee Dodge who states; Chrysler has refused to put a convertor in the car because they claim it is undamaged by the oil consumption. Which is strange given that it was their own service manager who stated that it needed to be changed.Now, we have a $25,000 defective, unsafe vehicle that cannot breath. I wonder how long that will last until it dies again? I guess customer safety is out. I guess this warranty is no good. And, I guess they just royally screwed us.I also tried to contact Chrysler. I used their online form. I received a response that said they would push this off on someone else and that group would call me in 48 hours. Well, I am still waiting.

Cjrissyz

Mar 15, 2016

Lance LaGraff was our sales guy. He was wonderful with getting the deal and car that we wanted He truly is a very nice guy !If your thinking about getting another car or a new one you need to see him !

aeroman

Dec 11, 2015

Service Dept is very family friendly to do business with and is super to get my 4 suv/trucks serviced and repairs done ...AAA+++ Thanks again

DoctorT

Oct 26, 2015

I worked with the dealership for a couple of months and finally drov over 5 hours to get the car that was supposed to be ready and in great condition. Needless to say when I arrived the Sales Manager that I was working with and had promised to be there was gone and when they pulled the car around it was a joke. The car was missing vents in the dash, the nav and radio was not working and there was something wrong with all 4 rims, come to find out it was salt damage. The car was filthy, not ready to impress anyone. I spent about $500.00 for hotels, gas and food to be jerked around like this. Nobody should ever buy from this Dealership.

Bluetacoma

Jul 9, 2015

They are a poorly ran buisness dirty cars un clean trash in everyone dents..dings..blown motors the truck i test drove had major blow by and smoked like crazy on idle they tried to convince me it was normal little did they know i am a mechanic myself ..do your research and inspect anything your interested in my advice would be if you question it walk away its not your fault they buy junk and try to pass it off

Mopar11

May 13, 2015

We worked with Misty Honeycutt and she got us a great deal on our Mopar Edition Charger. They were able to get us financed with no problem. We've purchased several autos from them and are never disappointed.

Nave

Nov 11, 2014

I purchased a truck from this dealership in 08. Later, I found I paid more at this dealership than any other Dodge dealership checked. I went in this week to purchase a car but the prices were still higher. Went to another dealership got the same vehicle for $2000.00 less. I would not recommend East TN Dodge.

Beaty21

Feb 15, 2012

It was my first time purchasing from East Tennesse. Salesman was very easy to deal with, friendly, & helpful. Overall it was a good experience & I would recommend East Tennessee to friends.

sawhorse7

Dec 31, 2011

the service was great and the sales persons were excellent I would recommend this dealership to anyone. Management and sales worked hard to get us the best deal possible and worked with us with no pressure..THANK YOU EAST TENN DODGE

Robicon

Sep 1, 2011

On Friday, 8/12/2011, Safford F'burg helped us locate a 2011 Jeep Rubicon Unlimited at East Tennessee Dodge in Crossville, TN. Safford confirmed with East TN Dodge that the vehicle was still available and that they were willing to do a "dealer exchange." After the usual haggling with Safford, we agreed to purchase the Jeep and submitted a downpayment in the amount of $8000. Safford again contacted East TN Dodge and advised them the vehicle was sold. Safford advised they would overnight a check for payment of the Jeep and arrange to immediately pick it up for transport to Virginia. On Saturday, 8/13/2011, we went back to Safford to tidy up some paperwork. Upon arrival, the sales staff advised us that they had just received a call from East TN Dodge who advised the Jeep had been WRECKED that morning by one of their employees! Safford took the information at face value and the two dealerships agreed to nullify the dealer exchange. However, we were suspicious and immediately, but discreetly, contacted East TN Dodge. We expressed an interest in purchasing this particular Jeep. To our dismay, we spoke to two separate individuals who advised us the Jeep had been SOLD 30 minutes ago. We then asked if there was some confusion and inquired if the Jeep had been wrecked. East TN Dodge insisted the vehicle had NOT been wrecked! After wading through the muck, we determined East TN Dodge appeared to have provided completely false information to Safford and simply sold the vehicle out from under them (and us)! Thereafter, we met with Leo(General Sales Mgr) and Jim(VP), both of whom advised there was not a lot they could do, except 1) make a complaint against East TN Dodge through corporate and 2) help us find another Jeep. Needless to say, we were NOT happy!To our knowledge, East TN Dodge never offered or did anything to atone for what many might deem to be an apparent lack of integrity! In our opinion, they (not Safford) should have done SOMETHING to regain Saffords trust and/or to help get us a better deal. Apparently, that was wishful thinking on our part.In all honesty, we should have probably just abandoned Safford and gone to another dealer. Moreover, we should have probably abandoned Jeep/Chrysler products altogether! However, we really had our hearts set on a Jeep Rubicon, and Joan and Troy (sales) had been VERY polite and professional! Luckily, Safford located a 2012 Jeep of interest to us in Charleston, WVA. Safford agreed to obtain the Jeep and have it shipped to their dealership with no obligation for us to purchase.One week later, the Jeep arrived at the Safford dealership and we made the purchase. We feel relatively confident that Safford did what they could to give us a good deal. But again, we believe it should have been even sweeter compliments of East TN Dodge.In the end, we did get a Jeep Rubicon, although our wallet ended up lighter having gone from the 2011 with rebate to the 2012 model with no rebate. But, we can say this for sure...the actions of East TN Dodge left a bitter taste in our mouth and definitely took ALL of the excitement out of our new purchase!Would we recommend Safford F'burg? Yes.Would we recommend East TN Dodge? Absolutely not!