Ed Payne Motors Chrysler Jeep Dodge reviews

Patrice Whiting

Aug 27, 2021

My vehicle needed a safety inspection and my Husband’s truck a full oil change and inspection. They were able to schedule both our vehicles at the same time for our convenience, and provided shuttle service while we waited. The team sent Pictures and updates of our vehicles as they ran through the inspections. The customer service was very good. ⚠️We did experience some misinformation over the phone about prices. We found ourselves paying double the amount we were told on the phone however we agreed to the new price ✅they did work with us as much as possible to ease the discomfort. ⚠️There was a second price problem due to a computer system and the end payment after service was even more than the agreed written quote; ✅However the manager was very gracious and helpful and refunded the amount honoring the amount written; although we did get more oil. They took the hit and we can’t complain about that. All in all a good experience. Hopefully all the pricing issues will be worked out for the next customers to have no issues.

anonymous

Sep 2, 2020

Never fails to follow our salesman Alex Hernandez anywhere he goes and not to mention always satisfying our needs in any vehicle and explaining to us the features of the car. I highly recommended if anyone is looking for a vehicle go by and ask for Alex Hernandez he will take the time to explain detail to detail.

Rene Reyna

Oct 2, 2020

Very prompt service! My advisor was quick to get my vehicle in to get the maintenance done and was kind and courteous. She offered me a drink and walked me over to the service customer waiting lounge. My vehicle was in and out in no time. I am very satisfied and will definitely be back for my next maintenance.

Meaghan Trevino

Jul 4, 2020

From walking in and test driving my dream car to signing at the end of the day, the whole process was so smooth and very easy. Jesus Martinez was the sales associate who helped me and he had amazing customer service. I went alone and I’m a 24 year old woman and I never felt uncomfortable once! They really tried to get me the best possible deal and I walked out with a 2020 Jeep Wrangler! I’m truly still in shock. Thank you Ed Payne!

Cindi Sosa

Sep 13, 2020

Excellent product knowledge, and Features. Mr. Charles was very courteous and listened to exactly what I was looking for. The process was fast , and Mr. Manny from finance explained the Contract to me and gave me examples of how to get the Best from Gap. Thank you for your attention.