Empire Lakewood Nissan reviews

RMSelby

Nov 23, 2015

Jeremy was a very professional and respectful individual. His team reflected the exact image. They answered my questions and completed my service in a timely manner. Thank you for a great experience and help.

Ashamed_I_Went_Here

Jul 13, 2015

This was the worst experience ever. We asked and were refused 3 times a written list of the price and features and they would not give it to us (Buyers Agreement?) We were hung up on twice and our banker hung up on once. We thought we were returning to finally get the quote and instead were tricked into signing over our current vehicle. Once that was done we had to take the deal. Our dream was to tour the US in a trailer and were told our Xterra would tow 5000 pounds no problem. Not told the hitch weight was only 350 and who wants to winter in a canvas tent?? We had other things going on that left us easy pray and we are an older couple and Chris the finance manager did this to us very late in the day. All those things bad things you hear about car salesmen I think this dealership spawned them. ... We love our car, it's the wrong one for us but now we have $600 a month for years and years and our dream has been trashed. There are other Nissan dealers DON'T GO HERE!!!!!

Neverbuyinganothernissan

May 18, 2015

We traded in a excellent Ford Flex for a Nissan Versa. Love the car and gas mileage. However wish we would've bought it from a more rebuttable dealership. The car had locking lug nuts yet we were not provided with the key, after several trips to and from the dealership to try and get the correct key , Adam. Aka mr. Smug was a complete jerk. Telling us we should've bought a brand new car and they he didn't have to help us. After more conversation we did get rembursed for the lug nut locks. He also threatened me if I wrote a bad review he would no longer help us figure out this matter, that was their fault in the first place. I would never ever recommend buying from this dealership. Go somewhere that your business is actually appreciated and valued. Hope this helps someone else out from the headache we've had here. I will never ever let someone talk to me as rudely as he did.

danny.prien

Nov 17, 2014

The weather was in single digits yet they did everything they could help me find the car I wanted at what I could afford. Will forever have my Business!

Becca Sanchez

Nov 12, 2014

This reviews is for the used car sales department. They were very friendly, listened to us and did not try to pressure us into anything we didnt want to do. I believe the salesman was new so he had his manager Azar help with paperwork and getting our information. They were both nice overall and Azar helped us get into a vehicle that we were comfortable with payment wise without trying to pressure us into something too expensive. I've purchased over twenty car sin my lifetime and empire nissan and the staff are top 3 in my lifetime experience. By the way Jeff the finance guy who used to teach was great also and had us in and out quickly. He did give us a deal on the extended warranty which was helpful. Keep it up guys!

Beth Harrison

Sep 23, 2014

I bought a new car from Empire Lakewood in April of 2012. I have really enjoyed the car and have had virtually no problems with it. BUT I have had nothing but terrible experiences with this dealership since purchasing the car. I would say I have had a minimum of 5 bad experiences since 2012. The service department have been terrible to deal with. They are not responsive, have yet to have my car ready when they promised it would be (even for just an OIL CHANGE), rude, expensive, unhelpful, and generally very difficult to do business with. I even went WAY across town one time to another Nissan dealer and had a better experience, but that is just not convenient for me as Empire is very close to my house. I will definitely NOT be keeping this care when the lease is up. AND I will warn anyone who asks me against purchasing a car here especially if they plan to have it serviced here.

GreenGene87

Jan 16, 2014

Empire Lakewood Nissan is dishonest and charging customers unfair prices which are apparently negotiable when you call their bluff and trump them with general logic. Someone is clearly gaining dishonest money here. Find another shop or overpay.

roba80218

Dec 3, 2013

Had one price worked out. Sign a form not knowing what it was just signing away. Get first bill 100$ higher then we agreed on. That is really bad business.

tayelle

Sep 3, 2013

I recently bought a car from this dealership and unfortunately, I have very little good to say. The sales associate, Adam Tapler, was by far the best salesman I have ever seen and I would urge anyone who is looking for a car to come visit this man. But that's about where the good ends with this dealership. The car I bought was a 2007 with 80k miles on it. This was my first time buying a car and unfortunately, I didn't know what I was doing. I was told the car was $15000, and my trade in was worth $500. Later, when I went in to pay for the car, I was told I was given extra for my trade in and the price of the car was lowered to $12600. Later I checked the blue book value, $12500. I brought the car in for a tire pressure sensor and I ended up talking to both Adam and the owner of the dealership. I told him my air conditioner wasn't working and Adam looks me dead in the eye and says "that's bull sh*t I'm not selling you a car that the air conditioner doesn't work in." I talked with Adam and the owner a little more and they agreed to fix the sensor, put in a new plastic piece covering the speedometer, and fix my air conditioning. They have to order some parts so I drive it around for 2 more days and bring it back. That's when my clutch went out. I bring it back in, they have my car for 4 days, and after multiple phone conversations, I ended up with the General Sales Manager, and this is where things get bad. Up to this point I have been very impressed with how the dealership has conducted its business. So the GSM calls me and says you need a new clutch, we will pay half and it will cost you $900, to which I responded "I don't have $900." So he wants to know how much money I do have. I told him $500 and he said ok we will fix your clutch for $500 and you will need to cover the cost of the AC. He said it might be as simple as a switch, but we aren't sure. That night I went to the dealership to discuss that I was a little upset, I talked with both Adam and the New Car Sales Manager and we agreed that I would pay for the part for the clutch, they would cover the labor, and my air conditioner would be fixed and I wouldn't have to pay for it. Another WEEK goes by before I hear from anyone, the news: the clutch will cost me $500 and they want me to pay $600 to fix the air conditioner. At this point, I'm furious. I go in the talk to the owner, I called 10 minutes before I got there to make sure he was there, and he was. I arrive and the owner isn't there. So I talked to the GSM. This is a brief overview of the conversation: I tell him I'm upset about things. He looks at me confused and says, why? To which I responded, I just bought this car and now you want me to pay $1100? He responds with do you have any idea how much money out of my own pocket I have spent? Those repairs would have cost you over $3000 and I am covering all but $500 of it. Plus you needed a brand new flywheel which you burnt out. I said "I had the car for 2 days how could I have done that?" According to him, those parts go out real quick. He then proceeds to tell me that I am taking advantage of him, and he calls me a liar. At this point I said bring me the bill. We are done. So I paid the $500 for the clutch; and the air conditioner, after a week and a half, STILL WASN'T FIXED. The next day I called Adam, who'd been on vacation, and explained how upset I was. He immediately went straight to the owner. They agreed that I would bring the car in, have the AC fixed, and when I had the money, I could pay back the owner $250. When I go to pick up the car, the mechanic says ok it looks like you owe us $250 and the owner is covering the rest. I said did he mention anything about me being able to pay it back? And the guy says nope. And at this point, I just want my car back. I don't have the money but I have a credit card. I am done haggling. Here is a list of a few of the problems with my car and how much they ended up costing me after haggling with the dealership for almost 2 weeks, while my car was in their shop: Clutch: $500, Air Conditioning: $250, alignment: included with purchase, new tires: dealership refused to put them on still haven't gotten any, new heatshield: included with purchase (but they didn't fix the rattling problem and I will need a new exhaust), tire pressure sensor: reset (immediately turned back on when I drove off) needs a brand new sensor, skid plate cracked: still needs to be repaired. Plastic piece covering speedometer, oil gauge and g-force gauge need to be replaced: replaced speedometer, still need oil and g-force replaced. I have driven my car for approximately 2 weeks and already, these are all the problems I have found. I will never return to Empire Nissan and would advise everyone to steer clear, but, in the event that you do visit, please look up Adam Tapler. I honestly believe he did everything in his power to make things right. Unfortunately, he just doesn't have alot of power.

evereverbuynis

Aug 13, 2013

I would never buy a new car at this dealership. The car had a few issues and I call Nissan Corporate to get them worked out after the mechanics messed up a component to the car. The dealership lied about refinancing the car, because I called Nissan Corporate. They have low quality service because they are privately owned. The dealership will no longer service me because of this and Nissan Corporate called to tell me this information.Nissan Corporate said they couldn't do a thing because it was privately owned. Call Nissan Corporate and ask them the consequences from buying from a private dealership instead of a certified Nissan Dealership. Please call them before any purchase at any dealership and ensure it is operated and certified by Nissan.I wasted a lot of money and time at this establishment. I owned a variety of Makes on vehicles, but this by far was the worse experience. Please do not make the same mistake that I did and be wise, go to a big dealership that is Nissan owned (Not privately owned). I purchased here and regret it.Do NOT EVER buy a car from a private dealership if you are buying brand new.The sales at this dealership will tell you anything to cover this up and pretend this is not true.I am trading a car in that has 3200 miles on it and 3 months old because of this experience. If it weren't for my income I would be even more upset.

Ldm4jc

Jul 30, 2013

I am a customer service manager myself and couldn't be more impressed with the friendliness and great service I received from everyone there. Excellent!! I will never buy anywhere else!

Weston1111

Mar 20, 2013

No!!! Terrible service and treated terrible!! We brought out vehicle in 4 or 5 different times and they kept saying nothing was wrong with it. Finally after a month and a half they figure it out. Got it back and it works much better, but all the readings on the dash board are all messed up and they wanted to charge us another 550.0" to fix it. We will NEVER buy a vehicle from them again!!! I knew I was getting screwed when I first bought it, I should have listened!!

Emily&Bill

Sep 4, 2012

"Like Family!""Empire Lakewood Nissan gave me back what I thought I had left in NC ... a car dealer who treats you like family! My Salesperson (Evan Macklin) took the time to drive to my house to program my built in garage door opener on my new 2012 Murano! He couldn't do enough to make me feel "wanted & cared about." I LOVE Empire Nissan! (It was the 1st time I ever stepped in the door - I live in Centennial...worth the trip!) Wonderful people!"Emily & Bill

Snowpirate

May 10, 2012

I went to Empire Lakewood Nissan to test drive an Xterra and a Pathfinder, thinking I wanted a Pathfinder but really in love with the Xterra. What impressed me most about Jeremy was that he never tried to upsell me, he truly seemed to want to help me get what I wanted, which was a midnight blue 2006 Xterra sitting on the lot that day waiting for me. While I was ready to buy that day, I wasn't really expecting to, but Jeremy and Chris made the whole process easy, painless, and amazing. I left there with a new (to me) Xterra, an unbelievable interest rate, and a totally different opinion of car dealers. Dealing with Jeff in the shop for a couple of minor glitches was just as wonderful. These guys are so genuine and awesome at what they do that I don't plan to ever buy a vehicle anywhere else.

dicemanmike

Feb 8, 2012

I recently purchased a new Nissan from Empire Lakewood Nissan. It was the best car buying experience I have ever had. Mike Autio is the best salesman I have ever worked with. He really showed that my concerns were important to him. I have bought many vehicles from Empire Nissan and will continue to buy more.Thanks Guys

trishmcg

Jun 2, 2011

I am usually skeptical of dealerships but Empire Nissan in Lakewood has been so great to work with. I bought my 2008 Nissan Xterra with 14k miles from them last year and the sales process was easy, I got a great deal and the follow up service is always super professional and knowledgeable and give me competitive rates. Their finance group through Chase gave me better rates than USAA had. I love this place! But the waiting room could use a facelift :)

bdroberts01

Nov 24, 2010

I just traded my 2008 frontier in for a 2011 Xterra last week and was quite pleased with the process at Empire Nissan in Lakewood. Usually my car buying and negotiating is a bit brutal, but these guys came ready to deal with a very generous above-book trade and excellent pricing via the USAA plan (try costco pricing as well). We had a deal with 30 minutes and it was better than any in the area. They noticed that I serviced my Frontier there, and went beyond the call to keep me as a long-term customer. I was pretty surprised, actually. The dealership is clean, although not in the top neighborhood (maybe that makes them hungry for business). Joshua Arteaga was straight-up, no BS, no hard sales and I would deal with him again. When I picked up the vehicle, it only took about 45 minutes, instead of the usual several hours. Pretty efficient and impressive. I usually don't write reviews, but I have to say I was very pleased with the whole experience. Check them out if you are hunting for a nissan.

bfogg

Oct 22, 2010

Mike Redfern was very friendly and accomodating to us when we visited Empire Lakewood Nissan on Oct. 8 & 9, 2010. He was informative on the Nissan Murano and it's capabilities and features. I ended up buying a Nissan Murano from this dealership because after researching this vehicle, test driving it and actually having a pleasant experience at a dealership, Mike sealed the deal with his outstanding salesmanship and genuinely friendly personality. Thanks, Mike!Becky and Andi

tnelson1104

Oct 21, 2010

My experience was fantastic...This is the second car Ive purchased at Empire Lakewood. I got a wonderful deal on a 2010 Titan, and I was very well taken care of. The dealership threw in lots of extras and I would recommend it to everyone I know! Everyone there was very nice.

Bob Nickless

Oct 21, 2010

Empire Nissan is a great dealership, freindly, helpful and very trustworthy. I have bought several vehicles from them and our kids have bought two. I would recomend them to anyone and have done so. Service is also great and have done great work. I am sold on Nissan's and love the family owned business. Mike Redfern is great to deal with and is always available if we have questions.

diannecarpenter

Jun 14, 2010

The Internet pricing saved me a few thousand dollars! In addition, everytime I visit Empire Nissa, I get Internet pricing on anything I have done; oil changes, detailing, body work, etc. Tell me that doesn't save me money! Chris, in finance, saved me a few thousand dollars as well; he extended my bumper-to-bumper warranty for the life of the loan (6 years) for half price, and he gave me gap insurance for free, basically, because of specials that HE knew about (I didn't know anything about the specials) and extended the offer to me. Carl, the manager, worked really hard to get me the maximum dollar for my trade but Joshua was the best! Informative, knowledgable, patient, genuine, and NOT pushy what so ever! The Empire team is the BEST!

skt_714

Mar 26, 2010

Joshua was very helpful and professional during our transaction. It was one of the quickest car purchasing transactions my husband and I have ever had. I honestly didn't think we'd be driving off in a new car that day. We wanted to trade in two of our vehicles for a new Xterra but thought we wouldn't get nearly as much on the trade-ins as we thought we would. They made it work and we are very happy with our purchase. Chris, our Finance person was very helpful as well. I would definitely recommmend Empire Lakewood Nissan.

JeanT

Jan 10, 2010

Since my ratings did not come through on my prior post I am reposting so the ratings ill come through this time. I didn't want the rating of N/A to reflect badly on Empire Lakewood Nissan. I gave them the rating I did because I had an excellent ecperience in buying both a used car the first time I bought from Empire Nissan and another excellent experience when I bought a new car. Please see my prior post.

JeanT

Jan 8, 2010

My first purchase from Empire Nissan was in 2006 when I bought a used Nissan Murano. The car was in first class shape and I felt absolutely no pressure to make the purchase. Anytme I had to use the dealership service, whether it was for warranty reasons or just general oil changes, I was treated very well and with respect. I liked the Nissan brand so much I traded my Murano in and bought a new Rogue. I got a great deal on my trade-in and the new car buying experience was great. Again, there was no pressure to buy the car. I even left after taking the test drive and came back later to buy the car. I agree that the customer waiting area is not the most modern, but I would much rather they give their customers the best deal and keep their employees happy than spend money on an area that I spend very little time in. Overall it was a great experience and I have recommended Empire to anyone who is looking to get a car-new or used.

socceremmb

Dec 23, 2009

Two years ago I bought a new 2007 Murano from Empire Lakewood. My first experience with the service department right after I purchased my Murano was less than satisfactory. I had decided from that point on to avoid taking my Murano back to the dealer for any service work. Recently, I received a notice in the mail of a recall for my vehicle. I also received a promotional coupon in my email for 20% off any service and a $25 reward card if I performed my services within a certain calendar time frame. I thought since I had to take my car in for the recall I would use the coupon offer for some additional services and give Empire a second chance.When I called to make the appointment with the service department the service writer was rude and condescending on the phone. I told him about the recall and that I had received the 20% discount to use for an oil change and tire rotation. I booked the appointment. Arriving for my appointment I was greeted by a sluggish service writer. He was rude and unhelpful when explaining the services. He tried to get me to do the 30K mile service on my vehicle. When I told him I already had taken care of this, the conversation immediately halted. He didnt even ask me what type of oil I wanted. The entire dealership is run down and dirty. The waiting area was small and uncomfortable. When I went to pay I reminded the cashier of my 20% discount. She acted very inconvenienced that she was now going to have to redo the invoice. She called the service writer back to the waiting area who then informed me that the 20% would not apply to the services I requested. He did this in a very unprofessional manner in front of other customers in the waiting area. I told him I wish he would have told me that the 20% would not have applied because I would have taken my car some where else. He claimed I did not tell him I had the coupon when making the appointment. This was a lie. I reminded him that I did tell him about the coupon. All he did was walk away while saying he gave me 10% off my new wipers.Bottom-line, I would NOT recommend Empire Lakewood service department to anyone. Its a shame because they had a second chance to win my business back and completely blew their opportunity. If I ever need to take my Murano to a dealership I will find another Nissan dealership.

JenniM

Oct 26, 2009

I have bought 3 used and 1 new car from Empire Nissan and have been treated well each time. They have always taken the time to answer my questions and made the financing easy. The level of service before and after the sale has always been great. I will return for any future car purchases.

bbickers

Oct 9, 2009

I have purchased 2 vehicles from Ms. Connie Ryman she is the BEST EVER! She is honest, friendly, and a straight shooter. Connie goes above and beyond taking care of her customers amd making sure things are taken care of. Connie has been apleasure to work with; she is honest, dependble, and trustworthy. The service staff is friendly, dependable, honest, and prides themselves in taking care of your vehicle the first time.I recommend this dearlership to anyone looking to purchase a vehicle. I have been treated very well and it is a pleasure working will everyone at Empire Nissian.

ml8

May 29, 2009

Bought car in Jan. Problems w/ car as soon as I drove it off the lot. Less than 6 months later took it in for an oil change. Charged me $500.00 to make repairs. Have had 12 things go wrong in less than 6 months. Rude, rude sales manager. He just yelled at me over the phone. Terrible customer service. Do yourself a favor and go somewhere else!!!

corunner

Apr 30, 2009

When you go to buy a used vehicle, you expect there to be some issues, but I at least expect the vehicle to be safe before it leaves the lot for a test drive. I came to look at a specific vehicle I found online and did take it for a test drive. When I got back I could tell there was something wrong with the way it drove, it turned out to be a broken shock. When I looked at the engine, the battery clip was missing. On top of that, they could have at least detailed the vehicle instead of overpowering the thing with air freshner and hoping I woulnd't notice the dirty interior. knowing that the vehicle had issues, they tried really hard to push the vehicle on me and even tried to tell me that they had gotten an offer over fax for that specific vehicle. In short, I'd stay away from these guys.

jeepjeremy

Mar 3, 2008

Stay away from this place like the plague. Trying to pull all the hard sell stuff in the world. You can tell their number one goal is to not let you leave the property. Used car sales manager was a jerk who would agree to do one thing and then come back in a few minutes later trying to pull some sales trick to keep us in the little cubicle until we inked something.I have several other friends who report the same experience. Stay away from this place!

;ljkl;jl;

Nov 27, 2006

Like the other reviewer I bought a pathfinder there last week. Was quoted an out the door price with taxes, fees, and trade. Didn't notice when I was signing everything, but they only included state and RTD taxes, about 4.1 percent, I am on the hook for another 4.5 percent for my county and city taxes which works out to over $600. Needless to say they wouldn't fix it, so I'm here to spread the word WATCH OUT FOR THESE GUYS, I would go to another dealer if I were you and watch out for these slick salesmen.