Ewald KIA of Oconomowoc reviews

Groovy wheels

Jun 16, 2016

Came to Ewald knowing I wanted a Kia Soul. The experience was nothing less than great! I ended up knowing my sales representative Shannon, which only made it a more pleasant experience. I live my new wheels and am looking forward to doing all my car maintenance with the whole Ewald team!

Yippee

Jun 13, 2016

Amazing and helpful staff! They made my first car purchase a great one!

Bethb

Jun 4, 2016

John Brugger was friendly, helpful and professional. We will be back in the future.

Debi

Jun 3, 2016

I appreciate the time Ron took with us to find a used vehicle within my price range. He didn't make us feel rushed or unimportant. I would recommend him to anyone looking for a Kia or used vehicle. In fact, he was forced to listen to my 80 yr old mother's stories, which takes patience in itself. Thanks.

L. Long KIA Optima driver

May 27, 2016

Hello... Not only did I get great service when I got my new 2016 KIA, but when road debris punctured my tire we had to get the car towed. And then Miss Shannon personally gave us a lift to a very important destination we were headed for...a business convention 40 miles away. That act of kindness saved me over $300 in expenses and fees. This was a state wide business convention that only happens once a year at various locations in the state. Miss Shannon saved our weekend. Thank you. signed, L. Long

Mike

May 22, 2016

I looked at a few dealerships, but Ewald had a nicer vehicle, at a lower price. Sales associate John Brugger did a great job at helping answer are many questions along the way to purchase. I'd recommend this place to anyone shopping for a vehicle. It was worth the drive. Thanks

Gary E

Apr 3, 2016

Ron Oehm was great. I had a great experience working with him when I bought my Kia Sportage. Ron is laid-back, not pushy and explained everything very well. This is the best car buying experience Ive had in years. If youre looking for a Kia, go see Ron Oehm at Ewald Kia.

KDawg

Apr 3, 2016

Adam Oswald made my car-buying experience incredibly smooth and worry-free. He took care of my trade-in and made sure all of the features I was looking for in a Sedona were included. I am very happy with my new Sedona and will absolutely recommend Adam to anyone l know that is looking to buy a car. Thank you, Adam!

Optima3

Mar 23, 2016

I just completed one of the most pleasant car-buying experiences of my life, and I attribute the quality of the experience to my salesperson, Ron Oehm. Ron was knowledgeable, helpful, responsive, accommodating, patient and, above all, empathetic. If you visit Ewald KIA in the course of your car search, ask for Ron - you won't be disappointed!

Grandma Red

Mar 21, 2016

John worked with me during my purchase of a used car from Ewald/Kia of Oconomowoc. He was patient and helpful and courteous even tho I was a somewhat difficult customer. My experience with other salespeople previously at other dealerships weren't very good and I was getting very tired of runarounds, vague answers, and downright disingenuous conversation. I would recommend this dealership and most especially, John, if you want courteous, helpful treatment.

Old Folks

Mar 10, 2016

Titling the car with trust name was a problem which shouldn't have been after a conversation with lawyer. This will cause me to visit DMV and maybe additional fee?

First time Kia customer

Dec 23, 2015

Adam Oswald was great during the buying process and again when I needed something during a service visit. He listened both times and was a pleasure to work with.

Amy

Dec 20, 2015

From the moment we walked in to Ewald Kia I knew we'd be in good hands. The lady at the front desk was welcoming and got us to a very great salesman...Adam! He was funny, patient, and very knowledgeable he made a somewhat scary process easy and fun!! I got more than what I hoped to have with the budget I told Adam!! He gets you the most amazing deals...not to mention his demonstrations are priceless :) Once we decided what I wanted it was on to our finance guy...Eric! Who knew signing papers for a car could be entertaining and seamless! !! Eric took good care of us too! All over a great car buying experience and when our family needs a new car we WILL be seeing our friends at Ewald Kia.Thank you for everything! !!!!!

Sport456

Dec 2, 2015

I recently purchased my third vehicle with Ewald Kia of Oconomowoc. Shannon has always been an excellent sales person to us. We have always liked working with Shannon and the Kia family in Oconomowoc.

Disappointed Customer

Nov 29, 2015

EXTREMELY POOR CUSTOMER SERVICE! I made an appointment to view a car, drove two hours (back and forth) to look at it, and the salesperson wasn't even at the location, just an "internet salesperson." Why bother to make an appointment to look at a car? What a waste of my time. When I asked the front receptionist why the car wasn't ready or salesperson available, her response was "well some people show up and some don't." If they treat potential customers this poorly, I can just imagine how they treat their existing customers who aren't looking at spending thousands of dollars.

Mr.Hanson

Oct 30, 2015

Adam was Great he got me in the car that was right for me

NewOptimaOwner:)

Jul 27, 2015

I have been a customer of Ewald in Oconomowoc for many years and have had interactions with various departments. Ewald KIA in Oconomowoc did a great job this past weekend in helping me get into a brand new KIA Optima! The overall car buying experience was very pleasant thanks to the people working there, and I left a very happy customer. My salesperson, Shannon Karrow, was extremely helpful and tentative to my needs and wants. Going as far as having the car I wanted brought in from out of town, available for me to test drive when I arrived! She even helped me connect my phone and showed me how to use all the features the car had. The KIA facility is very clean and nice looking and also has an area for children to play or watch TV, which is great for entertaining my child while visiting the store. I have had different services done though the Service Department there and they are always fast and accommodating with repairs, oil changes and tire rotations. The rest of the Ewald KIA employees are always very nice, and the Finance Manager made the process quick and painless. I would recommend Ewald KIA and Shannan Karrow to anyone looking for a new car and enjoyable experience.

Laura C

Jul 22, 2015

The salesman above and beyond what was expected. My salesman Steve Svec was super helpful and very knowledgable. I'm a single mother with two teenage drivers. Steve made it so I could leave driving a brand new Kia Optima. Thank you.

JOE H

Jul 18, 2015

JOHN BRUGGER WAS GREAT,THE THING I DIDNT NEED IS A FAST TALKEN SALEPERSON.BAD THINGS HAPPEN TO GOOD PEOPLE,I DIDNT NEED A SALES PERSON I NEEDED A FRIEND THAT COULD HELP ME.HE WAS GREAT,JUST WHAT THE DOCTOR ORDER-THANK-YOU JOHN!!!!

Rstrong86

May 20, 2015

Horrible experience. I came with a pre-approval from Capitol One ready to buy. When I called ahead I spoke with Rich and he said "Capitol One is on of the biggest financial institutes we work with" when I got their they proceeded to tell me lies and story.First I was passed off to Brian and he said "well there is 2 different Capitol ones, one internal and one external. We only work with the auto finance Capitol one not the credit card" after I corrected him he told me hold on so he can call Capitol one.Then the manager came out to tell me that they need to contact the owner of the company to see if he wants to do the deal because it's "tricky" with Capitol One but he will call me first thing tomorrow morning!The next day I called them 5 times each time to say I will get a call back and nobody called me back at all. I never been to a place so ok with not making a sale. I highly recommend going elsewhere.

Rudy Strong

May 20, 2015

Horrible experience. I came with a pre-approval from Capitol One ready to buy. When I called ahead I spoke with Rich and he said "Capitol One is on of the biggest financial institutes we work with" when I got their they proceeded to tell me lies and story. First I was passed off to Brian and he said "well there is 2 different Capitol ones, one internal and one external. We only work with the auto finance Capitol one not the credit card" after I corrected him he told me hold on so he can call Capitol one.b Then the manager came out to tell me that they need to contact the owner of the company to see if he wants to do the deal because it's "tricky" with Capitol One but he will call me first thing tomorrow morning! The next day I called them 5 times each time to say I will get a call back and nobody called me back at all. I never been to a place so ok with not making a sale. I highly recommend going elsewhere.

rain

Apr 29, 2015

On a very limited for time schedule, we visited this dealership with a specific car in mind and really only 1 requirement. The salesperson was new and was honest about that right away, but I wish that when we were honest about our time limitations that he would have considered that and maybe asked someone more experienced to help him. He showed us multiple cars that did not meet the criteria which was frustrating. It did not seem like the dealership would work with us on adding a small feature to a vehicle in order to close the deal. I was very disappointed with the lack of feeling valued, lack of interest to gain our business, and not being shown what I needed. The salesperson was very nice and with more experience, he probably will do fine. But for a person with an infant and who works out of town so has very little time to shop locally, it was frustrating to take up so much time on cars that would not work for me.

Very Happy

Apr 2, 2015

Salesman was very friendly and not pushy at all!Will work with John again. John was helpful and knowledgable and if he was unsure of something he took the time to find the answer for us.

outkast308

Mar 26, 2015

I was very satisfied with my experience working with Adam. He was very helpful with answering all of my questions and helping me to find the best car to fit my budget.

SallySue

Feb 16, 2015

I went to Ewald to test drive Optima's due to their reviews in Consumer Reports. I Shannon showed me a good used 2013 (as I thought I could only afford a used vehicle), and we went for a test drive. During the drive, we discussed what I needed and wanted from a vehicle. My main focus was warranty, as I put a lot of miles on vehicles quickly. She suggested, without pressure, that a new car might serve me better due to my specific situation. In the end, I bought a new at a fair price, with the excellent Kia warranty. I'm very satisfied with my experience and will recommend this dealership to friends and family.

MJradz3

Feb 11, 2015

We worked with Adam and he was fantastic. He tried his absolute best to get us everything we were looking for in a car. We ended up purchasing exactly with we came for. The whole dealership was friendly and made sure we felt welcome.

muziktchr

Jan 4, 2015

Enjoyed our experience at Ewald Kia! Sales staff and management made the sale go smooth and easy. Answered all questions and got us to the price point we needed to be to remain comfortable. They made sure we knew everything about the car before leaving...this was a concern with all of the technology. We were able to enjoy everything about the vehicle upon leaving the dealership. I would recommend Adam to anyone looking to buy a car.

Leeloluna

Jan 2, 2015

I was so pleased when I walked in. I was immediately greeted by Adam and he took everything I asked for in a car and showed me something even better! They worked with me to get the financing I could afford. I am recommending to anyone looking for a car and will be back for future purchases!

Bob1754

Dec 8, 2014

The people at this dealership are all very helpful.

lakegirl49

Dec 5, 2014

The salesman John was a great help in getting us a great deal on our new KIA. The whole team at Ewald made us feel very comfortable., and they all were extremely helpful will buy our next car from them.

tyler

Nov 25, 2014

We bought at kia sorento today from here. I would like to say the people were amazing and nice friendly it was a good price and was the best experience I've ever had thanks to the staff you guys were great

TSTU

Nov 18, 2014

It was a very pleasant experience coming in and I test drove the car I wanted and had a great salesman in John to answer all my questions.

DONNA N OPTIMA LOVER

Nov 7, 2014

having dealt with ewald for the fourth time i'm thinking we really like it here. we have tried the optima with all the bells and whistles and fell in love with it all. we have been able to get our regular oil changes and rotaions on time and the waiting period has always been the minimum. we highly recommend dealing here for the best buy for the best service' wheel and deal on the prices each salesman has his own idea of what the prices are but thats with any car dealer.

Tanya Little

Nov 6, 2014

My first Ewald experience was in August, 2013, and I did not make a purchase but was treated with such respect that in January my son needed a replacement car my first call was to Doug in Oconomowoc. We found a few options that would work, one of which was at their Hartford location. It was one of the coldest days of the year and they drove it to Oconomowoc for us to look at. That afternoon we left the dealership with a great, affordable car for my college bound son. Fast forward to July and I am in need of replacing my car. (My son and I drove the same year, make, and model of car prior to January.) Doug put together a really attractive deal but I declined at the last minute. A week ago, I met with Doug about a few other options. I took delivery of my 2015 Kia Optima a few days ago. Doug made sure I had answers to every question I had and never pressured me to make a snap decision.

Amanda

Oct 6, 2014

Overall, I rate the service, staff and management as excellent. John, in sales, was not pushy, knowledgeable as a new employee and prompt in getting to us with any answers he did not know. Management informed me of deals I could receive as a new graduate and directed me accordingly on how to get them. There were minor issues regarding services and scheduling but I put part of that blame on myself as well due to the short time frame I needed the services done. When the issues occured, the manager (Nick) accommodated and allowed me to have a loaner car free of charge to be able to go about my day which was greatly appreciated. Both gentleman are also very personable. Service was flexible with fitting my car in on their schedule when I needed it in short-notice as I live far away now. I love my car and will return to have services done at Ewald when in the area.

Ali WI

Oct 6, 2014

y boyfriend Louis and I, as first time buyers did not think our car buying process would be easy. Thanks to Ewald and their amazing staff, we wound up with a beautiful 2011 Chevy Malibu! Our dealer Adam Oswald was the best man you could ask for for the job! He instantly greeted us upon arrival, and was nothing but kind and helpful to us, without him we probably wouldn't have a car right now! I would HIGHLY recommend visiting Ewald because they truly to solve all of your car problems! Adam will forever be our go to dealer and without hesitation I would recommend him to any buyer!! Thanks again Ewald and Adam, we love you!!

Sally & Lori

Oct 2, 2014

Julieanne made our purchase experience as stress free as possible when making such a large purchase as a new car. She was sincere, honest and patient with us as we went through the process of deciding what would best meet our needs. She was NOT high-pressure and we would definitely put her name at the top of our list & recommend her to friends & family. She was very respectful and really listened. Julieanne strikes us as a truly genuine person. Someone you can trust. Go Julieanne Go! We love our new 2015 KIA Optima!

Sara

Oct 1, 2014

Purchased my new car from John Brugger. He was very helpful in helping me find the car I wanted that also fit my budget. Not to mention dealing with me, who was very picky. I also want to say how everyone was so patient with us....(from Lidija, John and Nick)..... while we had 2 kids along from test drives to the signing of the papers. Very pleased with the outcome. Thanks again!

Sara Eppler

Oct 1, 2014

Purchased my new car from John. He was very helpful in helping me find the car I wanted that also fit my budget. Not to mention dealing with me, who was picky and at times had 2 kids along. I also briefly dealt with Lydia who was very helpful as well. The signing of the papers was very quick, thanks to Nick who dealt with us having our 2 kids along at the time as well. Very pleased with the outcome. Thanks again!

Mike Welsh

Sep 29, 2014

John Brugger helped my daughter and I after we found a used vehicle online. He made the process easy, and he was available to accommodate my schedule.

Chris

Sep 18, 2014

Mr. Santiago was very easy and great to work with. He helped me figure out what I was looking for and narrowed down the selection to some excellent options. He was very oriented with car details and made the overall process very simple and stress free. I would recommend working with him at Ewald Kia for new or used car buyers!

lcookson

Aug 13, 2014

Sales staff was very nice. Car dealership as a whole could have their advertising be more informative and straight to the point. Not hidden sales tactics.

Swanton2

Jul 26, 2014

My son leased a 2014 Kia Optima LX from Ewald's--Steve Svec was the saleman on 7//17/14 and I co-signed the lease agreement. We both felt that Steve worked his best to get us the deal we hoped for and got. We were both very satisfied with the entire experience. Mom & Son

41691

Jul 7, 2014

As a college graduate I knew I didn't have a lot of money to put forward, but everyone wants a car they will enjoy. The first man that I worked with was helpful at finding something in my budget but still giving me options, since I was very limited. When I went in with questions, I worked with a woman named Shannon. She was down right RUDE. At first, I assumed she wasn't taking me seriously doing this on my own, but she failed to give me straight answers for my questions or explain any of her answers. I called her a couple of times to get answers and she avoided me, until I finally left a voicemail for her saying I would stop in. She openly told me to take my car somewhere else to trade it in!! I also saw her notes saying how "I have a champagne taste with a beer budget and that I want a dream car with no budget." Who doesn't want a dream car? However, I know my limit for cost. I will NEVER go to this dealership solely because of her! Gladly went to a different dealership and they gave me options and understood my needs. Shannon should not be in this field if she doesn't want to explain herself or help others, especially for first time car buyers.

Just us 4

Jun 6, 2014

I had the most horrible experience at Ewald Kiawah beware they are scam artists they refused to cancel waranty's I didn't know I purchased

Suzanne

May 28, 2014

My son bought a 2010 Malibu and they did not want to provide two keys with working fabs for the car. They were also very pushy about the extended warranty. I would hope they could stand behind what they sell.

suds1128

May 22, 2014

I felt like I got the price I was looking for but it seems that the dealership wanted to play a game with me. I talked to a salesman first and got insulted with the price for my trade in. I do not blame the salesman for that. When I said no twice, a second man came out and re insulted me with his offer. This person could have stayed in his office as he clearly thought I was joking when I rejected his "best" offer. As I walked out the door, a third person (manager) came out and agreed to my price. I was happy with the final deal but felt they didn't need to play these games.Once the price was agreed on, I had to wait at least one hour before I was able to finalize the transaction. This happened the last time I bought a car at an Ewald dealership. I feel this is excessive. They did wash the car and put gas in it, which was nice.

vballgirl22

Apr 25, 2014

I recently bought a 2014 Kia Sportage from Ewald Kia of Oconomowoc. The team that helped me was fabulous. Shannon, who sold me the vehicle was very knowledgeable and really helped me find the car that best suited my needs. The managers Tom and Chris were also great. They made the process go quickly and smooth. I defiantly recommend if shopping for a Kia, you visit Ewald. They are professional and give you their full attention to find the right vehicle for you.

briaEvans

Feb 27, 2014

My experience was excellent. They worked hard to put me in the car i wanted. they ALL were very friendly and im overall satified with my purchase.

crazycellist

Jan 21, 2014

I had taken my Spectra into Ewald for service for the past several months and was always happy with the results.My 2005 Kia Spectra EX was going strong and about to cross 253,000 miles when it was totaled in an accident three weeks ago. I wound up in a rented 2013 Kia Soul+ to get around before a making a long work trip the following week... While out of town, Shannon and I talked/emailed off and on about car options trying to come up with a plan of "attack" The day after I returned from my trip, my wife and I met with Shannon and spent most of the day with her at Ewald Kia, test driving a number of vehicles. Shannon had keys and cars ready for us at the mere mention of a model name :-) By the end of the afternoon, she had found a Forte and a Soul that would each make my wife and myself happy. With the two sets of keys in hand, Shannon and Dan worked magic with the numbers so it was like we were getting two cars for the price of one! At the end of the night, we were happily driving our new wheels home! The Ewald Kia staff is awesome.

jkirknashotah

Jan 21, 2014

Three different managers and a salesman were involved with deal. They always came to talk to us by themselves. Manager 2 (Phil) did not know what first manager 1 (Tom) offered. Made deal with manager 2, (who asked if I was Jewish, but none-the-less agreed to a deal). Manager 2, promised to personally deliver the car and correct undisclosed issues with the car, (timing belt was original on 132,000 mile car, breaks needed repair, window didn't work) and he went home, left contract details to salesman who returned with contract with correct price but no mention of items that needed repair, corrected contract, contract signed by manager #1 (Tom), deposit of $500 made on car. Two days later, approximately 2 hours prior to the delivery, salesman calls to tell us that the repairs to the car were not going to be made. Went to dealership to get an explanation, manager 3 came to talk to us even though manager 1 was in his office. Claimed that manager 2 was not their and was not going to be in. We requested that manager 1 come to talk to us since he signed the contract. He couldn't since he was "In a meeting". Manager 2 suddenly appeared (you know the one who was not their). Told us that the repair was too expensive and that they were not going to fix the fan belt. When I reminded him that the timing belt was the issue, not the fan belt ($50 vs. $500) he claimed confusion. He made other statements that I corrected him on which resulted in him stating that I was calling him a liar, told me that their was no way he would sell me the car and threw the deposit at me. Seems to get insulted mighty easily. Talked with owner ?Brian? Ewald, who apologized about 500 times, but I don't think he did anything about it. Believe that his "Sorry,sorry,sorry,sorry...sorry" really meant Sorry you called, but this is how we do business. This was the greatly condensed version, I did write a 3 page summery, which I would be happy to share. Email jakirkatwi.rr.com, I will forward.

Very unhappy customer

Jan 4, 2014

The Service department won't leave you alone. Numerous attempts via email and phone and they still keep contacting me to come in for my scheduled appt. Hate to tell you (oh wait I have several times) I don't own the car anymore and you promised to remove me from your distribution list. I would never recommend buying a car here because the hassle is painful!!! Please just make it stop!!!

kimk33

Nov 2, 2013

Outstanding sales, Customer service and Finance team! They worked hard to do everything they could for me! I went to other dealerships and there compasion for the customer outweighs any other!!!I have reccomended everyone that's asked about my new 2013 Black Kia Optima SX!!!

sadushek

Apr 14, 2013

Steve and Dan were great to work with. They made buying my van a pain free experience. I recommend Ewald Kia to anyone who wants to buy a car.

lindalayber

Nov 14, 2012

Chris is a consummate professional; honest, fair, knowledgeable and has a great sense of humor. I highly recommend working with him. Chris was patient with my many questions and test drives. He was terrific to work with.

Ronsal67

Oct 26, 2012

I was in the market for a new vehicle and although I had already picked out a used vehicle at another dealership, I went to Ewald to see what they might be able to offer. Both Lusa and Mike worked with me to understand my needs and were able to put me into a new vehicle at a more than competitive price. The deal was very fair, surpassed my expectations, and the new Sorento was exactly what I was looking for. They were both very personable and knowledgeable. There was no "high pressure". Instead they worked very hard to find me exactly what I wanted at a very good price. The whole experiance was enjoyable and both my wife and I are very pleased. Would recommend you try Ewald KIa in Oconomowoc if you are in the market for your next vehicle.

melanieswank4

Oct 9, 2012

Steve was very knowledgeable about all of the features, most important the new electronic features, on my new 2013 Kia Optima. He was very patient and thourough. I appreciated his friendliness. It was worth the drive from Milwaukee to work with Steve Svec!

Cyslon

Jun 28, 2012

From the moment I walked in, Dave made me feel very comfortable. No high pressure sales approach. From the first test drive, through driving my Kia off the lot after purchase, every question and concern I had was answered fully. It was like dealing with family the entire time.

gentlehealerhah

Mar 16, 2012

I found the dealership clean, bright and comfortable. The staff was polite and fairly knowledgeable without making me feel pushed. They finance in-house and were able to get me a rate and a payment that fits my budget.

lwilliams1947

Feb 2, 2012

Great great service all the time, not a long wait, and I can depend on themso my car well run great. This is my second car and I won't sell my Kia's. Thegreatest cars on saving gas also. So thanks for the great job and keep up thegreat service and I'll tell all my friends to go there and buy a car. ThanksLinda Williams lwilliams1947atyahoo.com This is my second kia.

Luvrdobes

Jan 14, 2012

I bought a 2012 Kia Sorento from Chris West. I got a GREAT deal and they were just fantastic and took a lot of time in showing me all of the feature of my new car. I also got the best interest rate out there. I will buy another vehicle from the Ewald Group.

wiscarguy

Nov 11, 2011

I was coming through the area and a check engine light came on. I knew Ewald had Kia in the area so I came in with my 2007 Optima from Darrow (their service is horrible) No appointment they got me in, checked out the light . It cost me $50 to fix it so I had th eoil change done for $19.95- I was out of there in less than an hour. Fast, friendly, convenient-I will definitely come back for service and likely buy my next car their too- brand new facility!

kcavazos31

Jun 13, 2011

At first, yes, I was impressed with the dealership and customer service. I was impressed so much, my fiance bought his dodge Ram from there and we sent his parents out there to buy a KIA Sorento. However, once I gave my initial review after I bought my car, the customer service disappeared. My phone calls and e mails are not returned. The one after market thing that I really wanted was my windows tinted. I was promised that and still, 2 months later my windows are not tinted. Also, my inlaws that bought the SUV have had the same experience. They had the xylon put on for the interior and exterior and it was done very poor. There were spots all over the place. They had to bring the vehicle all the way back out to Oconomowok to get it fixed. But did it really fix it?! It was such an inconvenience. My fiance bought his new Dodge Ram from Ewald of Franklin, and Same thing, once the review was submitted the customer service went out the window. I will never refer anyone else to any Ewald dealership! Also, I think that it is important for the customer service reviews be sent out at least a month after the purchase.

MST52

Apr 15, 2010

An excellent buying experience. Did my homework (online, quotes, checked holdbacks, money factors, trade values, etc), prior to going to Ewald Kia. Received a very fair price and the best price (invoice) on the new car, and received a great price for my trade, at least $900 higher than any other dealer. They even put the deal together on a location car (one they obtained from another dealer), additional cost for them. I have dealt with many different dealer's, they are one of the best.

rjh509

Feb 6, 2009

Worst dealership I have ever dealt with. Josh(saleman) and Amy(internet sales) were great. Insulting trade in offer and price of vehicle overpriced with no negotiation offered at all. Would not recommend them at all. Horrible experience. Tried making me pay 12k for a vehicle that had a trade in value of $2200, has an oil leak, bad tie rods, bad idler arm. they offered me $2000.00 for my trade that has a retail value of $7250.00 which means they were trying to make about 9k off of me. I know times are tough but don't insult your customers by thinking they would be dumb enough to accept that. When i told them I wanted to pay cash they gave me this price with what it would cost per month. I am sure someone their will see this and won't care either and would be surprised if they actually so. FYI - they only got a two for customer service because of Josh and Amy and the fact that a gentleman gave my kids a cookie.

dandschermak

Aug 30, 2006

Sales person "Rob" was great. Gave us a good price and was fantastic about discussing the features\benefits of the car. We stated a lot that we wanted our own financing if they did not have a good financing deal. Terri the finance person screwed us royally and put us into a poor loan situation. We were able to secure our own financing and now the dealer will not work with us to rectify the situation. Very poor follow up service. We will not be using them again!!!!