Family Ford Enfield reviews

Angler2016

Oct 15, 2016

This is the second truck i purchased from Family Ford. My experience both times has been great!I will recommend Family Ford to anyone I know, to give them the same great experience in buying a truck as I have! Thanks Walt and Family Ford.

David Lowenstein

Oct 12, 2016

Service was great and service adviser kept me informed of work being performed.

Beth

Oct 5, 2016

Felt like it was longer if a wait for the car than it should have been. All else was good.

John B. D'Angelo Sr.

Sep 30, 2016

dealership always makes sure my car is running perfect , and does everything they can to make sure i have what i need

LRCCPA6600

Sep 29, 2016

No flexibility... very little negotiation.... I don't know how they stay in business. Pointed out the better prices and options at other dealers and their inventory of 50 leftover 2016 F-150's that they have compared to the 10-15 that other dealers have but it didn't help. Offered to buy a $38,000 vehicle if they just dropped the price $640.. they refused.

Scott-traveler 123

Sep 29, 2016

While traveling from PA to CT I had a flat tire and brought my car to the dealership. Service was friendly, fast, informative, and I told my CT family what a positive experience I had at your dealership. Greg wasterrific to work with!

AlCarol

Sep 28, 2016

We were impressed by how Jorge came to greet us, asked what we were looking for, and was not pushy. We were also surprised by how quickly the transaction was finalized.

Amcdunnah1

Sep 27, 2016

Very polite and treated great. Will always come back to this dealer for all my service needs. Not a long wait and everyone was very polite

Fusionfrenzy

Sep 17, 2016

We bought a new car, from the moment we got there, we were pleased with the service we recieved..our salesman was Walt, and he was awesome! He helped us pick a car we loved and worked his magic so we could get it.

WK

Sep 13, 2016

As always, excellent service from the team. They handle everything efficiently and professionally.

Craig

Sep 2, 2016

I am impressed how an intermittent electrical problem was found. I will be honest that I wasn't confident that this would be found. And it was thank you. I look forward to the part coming in and having it replaced. Thank You

Rad

Aug 22, 2016

each time I bring my can in for a maintenance, the folks are friendly and the work is done quickly. the prices are competitive plus I can earn "points" to use on future visits.

Lorna Hamilton

Aug 19, 2016

This is the best overall experience that my husband & I have ever had purchasing vehicle. From start to finish. From Walter that first created us and answered all questions we had and giving us every incentive that was out there. To dealing with the financial individual that made all that paperwork so easy & effortless to complete. Kiddos to Family Ford of Enfield. Well be back!!!!

Lynn Van De Bogart

Aug 19, 2016

I am very satisfied and pleased with Family Ford of Enfield. The purchasing process was made very easy, and each time I call to schedule an oil change or schedule work, I am treated politely and respectfully. I have no complaints. The only thing you could do is tell Mike Moriarty that we do not want to sell our truck back, we keep getting mail asking us to sell the truck back, but we like it way too much to do that, LOL!

Bob

Aug 12, 2016

Every time I've done business with Family (Friendly) Ford of Enfield it's been a satisfying experience. I bought a new 2012 F-150 there, and had it and my 2002 F-150 repaired and serviced by the people at the dealership. It's sales staff are no pressure, what can we do for you people. The service advisors are courteous, knowledgeable and helpful not to be outdone by anyone, anywhere else. I always enjoy a few laughs with them when I'm there. And the technicians... what more can be said when one of their technicians takes you and your vehicle for a test drive, knows what the problem is before we got back to the dealership. My truck was fixed and I was on my way inside of an hour. You're going to have a problem every so often, but that's the nature of machinery and nobody's perfect. Family (Friendly) Ford of Enfield is a professional operation and I am very happy to do business with them.

Eugene McGreevy

Aug 10, 2016

Excellent service, estimate was accurate time was accurate

ETP

Aug 10, 2016

Alicia Riley is the best. I have purchased two cars from her. One because I wanted a new car and second time because that first car was totaled in an accident. Both times she was helpful and listened to what I had to say. During the second purchased, necessitated by an accident, she was very understanding and went the extra mile to find me the replacement car that I was looking for.The Service Department is very professional. Repairs are done on time. Courtesy cars, shuttle service and dealership WiFi make the service appointments easy to deal with.

STEPHEN LAKE

Jul 15, 2016

GARY MARINO DID AN OUTSTANDING JOB DEALING WITH ME. A REAL STAND UP GUY IN MY OPINION. I WILL BE BACK IF THESE ARE THE KIND OF PEOPLE YOU HIRE.

Dan

Jul 11, 2016

The entire experience was what I would expect from a dealership! the waiting room was a comfortable and well equipped place to wait. The staff friendly and knowledgeable.

Rich

Jul 10, 2016

Great dealership. Professional staff and knowledgable

savagedf

Jul 9, 2016

I must say that from start to finish the service received was excellent. I really appreciated the great communication from the guys at the service desk and the job was done well and problem fixed. On a previous visit I did not feel the personal touch that I did this visit. The folks at Family Ford have upped their game.

Krawshuk, Martin123

Jul 7, 2016

Greg Larouche was a pleasure to work with. He was able to get me the best amount for my trade in as well get me all the rebates I was entitled to receive. He explained all of the new cars features and was very knowledgeable about the automobile. I would definitely do business with Greg again.

Emmy

Jun 30, 2016

Greg is an A1 person. Low key, personable, helpful, courteous...what more can be said about a great guy except that Family Ford of Enfield has an exemplary employee. I would highly recommend him.

shelties and collies

May 13, 2016

Always good solid service. They recommend any additional services if needed.Love the report cards they give you at the end - lets me know ahead of time how the vehicle is doing.Always friendly to their customers.

Mike Camilleri

May 11, 2016

Family Ford of EnfieldIt's the best place to service your car or SUV.Mike C.

Shirley Freeman

May 7, 2016

Excellent service they were able to obtain the correct parts and repair my carThey kept me informed as to the availability and the time frame for receiving themHelpful employees kept me notified. Thank you

JGORDON412

Apr 29, 2016

I have been purchasing my vehicles and having them serviced at Family Ford for many years. The service is outstanding and the people are all top notch !

tom

Apr 28, 2016

The salesman and his manager were extremely helpful and patient as we tried to locate the model Explorer we were looking for. We also negotiated a very good deal on the car.

boss429

Apr 24, 2016

Service people are great, courteous, and very helpful as far as what should be done. Very helpful in explaining the Ford credits on my account.

carguy

Apr 20, 2016

Excellent service and very professional and courteous people. We brought it in for a noise we keep hearing in the engine but they were unable to detect it while they had it.

Mark M. Zessin

Apr 18, 2016

The staff has been professional, firendly and thorough at each step of the way.

Joette Brown

Apr 13, 2016

All ways very happy with all the service and experience. People there are very professional but treat you like family. Recommend them to everyone looking to buy a vehicle.

Reid W Gibson

Apr 9, 2016

Ken provided all the detail I needed and was very clear on the repairs

Christine Nietupski

Apr 4, 2016

Excellent service and Agnes even checked my history and found me a refund. Very happy about that. I'd definitely go back. They are always so helpful.

william

Apr 1, 2016

all good took less time than we thought staff was friendly and informative . totally satisfied

teila savoie

Mar 30, 2016

I had great customer service with george and have a friend that recommend me to him. Hes great.

MKK923

Mar 29, 2016

Just bought our second new vehicle from Family Ford (Ray Corriveau, to be specific) and had another great experience. We actually travel about an hour and 15 minutes to this dealership because the service they offer is unlike any dealership in our area. Ray is attentive, not pushy, reasonable, and understanding. I wasn't really sure which car I wanted to go with, so I was able to bounce some ideas off of him and he ended up finding a vehicle that is PERFECT for our family. It's well worth the trip and we'll continue buying future vehicles from Ray.

Rick Boggio

Mar 21, 2016

I had my 2009 Ford Focus in for much needed repairs. I can not say enough about how well the car handles and preforms now after the repairs were done. Your mechanic did a great job and Greg was 100% forthright with the prices and changes that were quoted. You guys do a great job. I have been a Family of Ford customer since I moved into Enfield back in 1989 and have always relied on you to do a good job and you do. Thank you once again. Rick Boggio

Ken brown

Mar 20, 2016

Great service department, always take care of all of my needs

Chris Meyers

Mar 16, 2016

Service managers treated me like a steady customer-which I am not. Thanks for the prompt attention to my concerns.

planes01

Mar 15, 2016

I had issues with fans running at high speed total price for job was more than I expected to pay for truck just over 2 years old 9000 miles out of warranty Gary in service department got some parts reduced which I'm grateful for the service was great just not happy with parts replacement on truck over 2 years old I expected better from Ford trucks almost 2000 in repair costs that I had no control over to check for wear and tear I went online to find other issues and why it was so expensive to repair still not happy with repair costs lost a lot of respect for Ford.

Angler2016

Mar 14, 2016

The Service Department is great! Nice people, show genuine concern for their customers! All the service representatives are friendly and make e feel confident and comfortable!

BonCar

Mar 9, 2016

The Service Department at Family Ford always make my experience fast and easy. They explain before and after service what is to be done and what was actually done.

Mary Miller

Mar 5, 2016

I never have a problem when I bring my car for service. Everyone is very polite and accommodating.

plb

Mar 4, 2016

Very attentive but not pushy. They listen to what you want and give you several options that fit into your budget while giving you everything you requested in a vehicle.

Dorothy Skinner

Mar 3, 2016

Service was good. Part was not available on the day I needed it and hadto leave my car over the weekend. Repair was done right away after thepart was received.

KJ

Mar 3, 2016

Everyone is always fantastic. Staff is friendly, always explains services thoroughly. I highly recommend Family Ford!

Nun2da

Mar 3, 2016

Ken is the best. Kept me updated on the wife's car. Saw no fingerprints after the job was done. Computer was running a little slow. Good job FAMILY FORD OF ENFIELD. See ya.

Aub

Feb 20, 2016

It was a pleasure to work with Steve and Owen at Family Ford. They go out of their way to make sure you have great purchasing experience. Besides being helpful and knowledgeable, Owen, came out to the house to pickup a bed cover so I wouldn't have to reorganize my day and delay the delivery of my F-150. Thanks Guys!

zailetmurray

Feb 16, 2016

We went to get info on what we needed to do for when our lease was up. Owen was straight to the point, friendly, answered all of our questions and was very patient while we had to attend our 1 year old son and making the decision. He did everything to make sure that we got what we were looking for and the whole process was so painless and quick that we are still in shock that we walked out with our new Explorer. We 100% recommend anyone to go to Family Ford at Enfield and talk to Owen. He is always available to answer any questions you might have even months after the purchase.

Brian Crouse

Feb 15, 2016

I'm staying with servicing where I purchased and it is good.

Tonyb2016

Feb 14, 2016

I have not bought a new car for some time. So I worried about the stories I have heard of sales people being too aggressive and pushy. That worry went away after meeting Walter. He was concerned about my needs and was very knowledgeable about the car he was selling. I felt comfortable working with Walt. It was a great experience. Everyone did a great job.

Stevens01

Feb 8, 2016

Walt Drenzek from Family Ford worked with me to locate the vehicle I wanted. They ended up locating the exact vehicle I wanted. I purchased a Ford Explorer from them. They stayed in touch and gave friendly service.

Bill Morgan

Feb 4, 2016

Purchase online was easy and response/delivery was next day

Downy Koch

Feb 4, 2016

Great job, good people. They are very prompt. The guy that help me was Ken

Jim hindie

Jan 28, 2016

Nobody seems to know what's going on at any particular time. Service has worked on my vehicle five or six times and out of those times it was all for the same repair. I talked to Sales about the vehicle I wanted they ordered it and it showed up different.i'll never go back.

Suffield Couple

Jan 28, 2016

My wife and I purchased a CPO Ford Explorer at Family Ford. We were very pleased with the excellent service that we received from Steve. He was courteous, responsive, and a true professional during and after our purchase of our SUV. He still connects with us to this day to ensure that we are truly satisfied with our vehicle. Hat's off to Steve for an excellent experience at Family Ford!

bill08

Jan 26, 2016

I purchased from Family Ford a new Fusion in 2012 and at that time they were an outstanding organization to deal with. Based on that experience, I returned to look for another vehicle; I was not disappointed. I intended to purchase/lease a new car but ended up replacing my 2007 Cadillac with a CPO 2014 Taurus (a beautiful car). Steve's patience and understanding through the whole process was refreshing. He suggested and went over several options with me and when he didn't know the answer to a question, he would get the answer. He was absolutely one of the best and easy going sales rep I've dealt with.

harr, tar, 54

Jan 23, 2016

I have been going to Family Ford since purchasing my Fusion in 2011. I have always been treated fairly and the work has been done in a reasonable amount of time. This is important as I usually wait while the vehicle is being serviced. The communication is straight forward - no pressure to have things fixed that aren't broken.

Luis

Jan 13, 2016

Family Ford does a great service job. I have never had a bad experience there. They do honest work and know what they are talking about. The staff is very friendly and helpful.

Happy Couple

Jan 13, 2016

Steve was very helpful and patient and professional. He explained everything well and made us feel very welcome. The entire experience was awesome. We highly recommend purchasing a car with Steve.

Sgarner10

Jan 9, 2016

Excellent service, communicated with me throughout the day and accommodated all of my requests. I have always found that the service department is friendly and knowledgable and always communicates with their customers!

Annmarie Coburn Kiley

Jan 5, 2016

The service department is fantastic. Friendly and courteous. They get the job done. Ken and Agnes are awesome!

Joe Reynolds

Dec 17, 2015

My Explorer had a recall to repair the inside door handles. It was done in a timely and professional manner

Ashrod2

Dec 14, 2015

I was very hesitant to get into a Hyundai or ford of some sort but let me tell you, I love my Hyundai and the people here were amazing and they truly will go above and beyond to get you approved for a car!! Not just a car but a good one!! I'd recommend them to anyone who is looking!! Seriously!! I was car less and it's 2 weeks before Xmas, my motor blew & they made it happen for me!! Truly thankful and appreciative to Family ford of enfield for their exceptional work!!

Jean2016

Dec 13, 2015

Steve took the time to sell us one Great CAR!!! I just love my 2016 Ford and the color is a WOW in my book. Steve you were right in the day time this car is a beauty. So thank you for selling me one great car. Yes, I'll let Bob drive it once in awhile..LOLYour one awesome guy!!Thanks again,Jean

cxbonn

Dec 1, 2015

I bought my ford 2015 in october 2014 and worked with Alicia Riley the most down to earth and honset person!!! Never once did I feel like I was being pushed inot anything or hounded, she remebers small details from our first converszation like that my fav color was red and found red vehicles for me, the small details are what mean the mostI would and have recommended her to many people she is AWESOME !!!!!Thanks again for such a great experianceChristal Bonnafant

LIz

Nov 23, 2015

They had the car done before I expected it to be done. Greg always has it taken care of. I live in Pa but if I can I have the service work done up here in CT when I visit 3 times a year. The last time I had inspection done in PA I have to wait over 2 hour.

cmf728

Nov 20, 2015

I recently purchased a 2015 Ford Edge, which I thought was going to be a stressful thing. Steve Testoni at Family Ford in Enfield, CT made my experience not only easy, but enjoyable. I'd highly recommend the Edge and Family Ford!! Ask for Steve!!

Ford4ever

Nov 19, 2015

The Service department has been nothing but trustworthy, professional, & friendly for the past 22+ years I have been going to them. it's because of this excellent service that I continue to purchase new cars from Family Ford, time after time.

John Maloney

Nov 18, 2015

They got me in as scheduled and finished in no time at all. The people I dealt with were polite and friendly, Thanks.

Paula and Dave

Nov 11, 2015

Walt was a very helpful, courteous, and one of the nicest salesperson to deal with! Very professional car dealership! He went to great lengths to help find our perfect Mustang and went above and beyond to get the car to us. He even surprise us by putting a red ribbon inside for our 25th anniversary!! We would definitely recommend Family Ford of Enfield.

Scott Quagan

Nov 5, 2015

They are the best the sales people were very helpful and the service are very very good I would highly Redmond them to anybody looking cars or trucks or service there simply the best.

Larry Horak

Nov 2, 2015

They know their products and are very skilled with their work. I will be letting my friends and relatives know of the great experience that I had and to go to them with their cars and trucks.

Mike Bertolini

Oct 23, 2015

A very good experience buying a used truck, a Ford F150. One of the min reasons we bought the truck is that the salesman, Billy, was the first car salesman from 4 dealerships who actually knew what he was talking about!

scrptigger

Oct 21, 2015

I brought my 2015 F-350 Platinum diesel in for it's first service. I also asked to have my radio antenna which was loose secured properly. The staff was friendly and serviced the vehicle in a timely manner. I received my paperwork and as I always do I inspected my vehicle before leaving. During inspection I noticed the antenna was tighter but still not secure as it should have been and the rubber boot that sits at the base was detached sitting low and spinning freely allowing external debris to enter. I went back in and told Greg the service adviser that I had been working with that day that the antenna still wasn't correctly tightened. He sent the tech that worked on it out with me and I showed him my concerns. He felt it was okay. I disagreed and showed him the way the antenna and boot were on their new trucks on the lot. He finally agreed that it wasn't right and said he would need to take a closer look at it. I said that's fine I'll wait. A few minutes later Gregg comes in the waiting area and says they will order a new antenna and boot but he can't guarantee it would fix the issue. That's when I became defensive questioning why he wasn't telling me it would be corrected. I then showed him the comparison between the new trucks on the lot and mine with 7,600 miles on it. He kept stating he thought it was fine. Upset I told him he was full of it and at that time the employee who had my keys threw them on the ground and told me to leave. Throws the keys to my $70,000 truck on the ground?!!!! Seriously?!!! So I leave and head up to another Ford dealer in MA for a second opinion and in literally two minutes flat they tell me it's definitely not right and that the technician at Family Ford when spinning the boot of the antenna by hand in an attempt to finger tighten it he actually pulled the boot out of the tabs on the cowl that hold it. The cowl would now need to be removed to fix what the Family Ford technician did. So now I have to make an appointment for that repair with the more honest and knowledgable dealership in MA. Bottom line they are great until you hold them accountable. Then they shrug you off and lie. I would strongly suggest doing business with other Ford dealerships.

claudette couch

Oct 18, 2015

Ken Brown is a great rep. He explained everything before service.

Elaine Olson

Oct 13, 2015

Very friendly and helpful without being pushy. Willing to go the extra mile to get us the car we extra mile to get us the car we wanted - it was from another state. Steve didn't make us feel pressured but was very attentive. We appreciated that. Our financing experience was very much the same.

grandantiquity

Sep 28, 2015

Great svc, attentive to details,always takes care of my concerns, fair pricing, drive a long distance to go there, very happy over alot of years

Anominous

Sep 21, 2015

Helpful, competent and honestEvery time, never any issues.

gavin ardolino

Sep 19, 2015

this is the best ford dealership that I have dealt with in all the years I have owned fords. Steve and his crew take excellent care of my vehicle.

Jim Scavotto

Sep 19, 2015

Family Ford Enfield has the best service department. I completely trust them. Professional, customer care and certified technicians. They work on both my Fords and I have always been completely satisfied with their quality workmanship. Having this service department is why I am a Ford customer and always will be. Great job to all, thanks for another great visit.

trish234

Sep 19, 2015

Thank you for your courteous and prompt service. I am also thankful for the shuttle service you provided while my car was being serviced. The new rims are beautiful!! Kudos to Ford for the due diligence...

tbone1188

Sep 12, 2015

always great service, friendly, on top of there game, Would recommend family ford of enfield to anyone looking to get a great deal on a new or used car or truck

bob

Sep 10, 2015

got my car in as soon as possible ,family fords service team is second to none thay are the only ones i will let work on my cars (4) to any one who knows me my cars are pristeen in good enough condition to be put back on the show room floor when traded in.don't beleave me try family ford service your self.

Debra Carter

Sep 7, 2015

I went in for service and e everyone was very nice.

ken krynicki

Sep 7, 2015

thanks always a pleasure agnes is a great service rep

Pam

Sep 7, 2015

Family Ford of Enfield was fantastic to deal with when buying my new truck. They gave me a great deal for my trade in and Gorge my salesperson listened to what I wanted making the transaction easy - everything from selecting the truck, to financing, to picking it up went smoothly. I highly recommend this great place!

Floel

Sep 7, 2015

Have only had excellent service from Service Staff. Praise to Steve Archambault and his staff, especially Ken and Gary. Always feel welcome and appreciate that they know who I am immediately upon entering Service Department.

Marla Walsh

Aug 31, 2015

My car did not work and Family Ford Service Department was able to make me a duplicate while I waited. They are always very helpful and friendly and I was happy to have my key made as there is a computer chip in it so it is not that easy of a procedure. A happy customer. Marla Walsh, East Granby, CT

Stephen Gross

Aug 30, 2015

The service department team was excellent - they gave me good advice and they were very helpful.

NLDESKUS

Aug 27, 2015

I just wanted to take a few minutes to write a review explaining why we loved working with Family Ford. After doing a fair amount of research online and browsing at another ford dealership in the area we ended up choosing family ford of Enfield to work with. They gave us the most for our trade and were very pleasant and not pushy throughout the whole experience. I would recommend this dealership and the salesman Walt, to all my family and friends. If your looking for a ford make them your one and only stop.

Steve Bielenda

Aug 23, 2015

Very happy with the selection and the car buying process. There was never any pressure from the sales person.

rondo123

Aug 23, 2015

Have purchased 15 cars and trucks from Family Ford of Enfield. Sales and service department are superior to any other dealer I have bought cars from.

BSD2014

Aug 22, 2015

Friendly, fast, and accomidating. I purchased a set of tires for my Mustang and they were equal in price to many of the local tire shops. The tires came in quick and the job done right!

GrantK

Aug 15, 2015

Excellent service from salesman Bill McGowan. Worked hard to find a 2015 Edge with all the features and in the color we wanted. Gave us a very fair trade-in on the car we purchased from there 8 years ago. We also have always used this dealership service department and appreciate their friendliness, honesty and workmanship.

wayne k

Aug 2, 2015

Replaced front wheel bearing. They did a good job but very expensive. Took a day and a half for 2hr. job

Mbrown70

Aug 2, 2015

Dropped and picked up with no worriesAgnes informed me if the wear on my brakes and helped me with filling out the rebate information for the works package. Thank you

Whiskers68

Jul 29, 2015

I have had excellent response from service person Gregg inKeeping My 2002 Lincoln LS vehicle drivable after finding the problem.itHas been a great experience when I needed help.Thank you for being aCompetent technician.

KAREN

Jul 28, 2015

Awesome people. This was our 7 vehicle from them.

careguy1018

Jul 28, 2015

I had ray as my sales person I was looking for a preowned card he found me two cars two different times with in what I was looking for in car plus the price too very excellent in professionalism and knowledgeable too.

Deenja

Jul 27, 2015

The service was very good they were very attentive very friendly and very helpful also very appreciative of my business I would recommend this dealer

OnTheEdge

Jul 27, 2015

We have two Ford cars that we bought from Family Ford. We have had both serviced by Family Ford as long as we have owned them. The service is excellent. Once, while headed out to vacation, we got a nail in a tire about ten miles north of Enfield. We were able to drive to Family Ford to have the tire repaired. While they were doing that, which took about an hour, they loaned us a car, didn't mind that we had our dog with us, and we were able to go have coffee rather than wait in the waiting room. I think this is typical of how Family Ford goes the extra mile to take care of their customers.

George J Arab

Jul 9, 2015

Always friendly and helpful, completes work on time as prommised

Jim Witkins

Jul 9, 2015

The service Dept here is wonderful...They are knowledgeable and pleasant....They always call if they find something out of the ordinary, no surprises...I've been doing business with them for about ten years and never had a problem...Thanks Family Ford

Proud Stang owner

Jun 24, 2015

This man defines the word Shyster. Lied to me about have a blue Mustang GT in stock to get me into the dealership. Then told me I could not get a Ford Mustang for the price I wanted and laughed in my face. Got the car I wanted for the price I wanted at Balise.

American-made

Jun 9, 2015

Sales Professional Ray Corriveau found me the TRULY perfect car for me, in about twenty minutes, and for a price I could appreciate. He handled the deal with grace.

Tom

May 26, 2015

I just bought a certified pre-owned Ford Fusion from Family Ford of Enfield. It was a pleasant experience and Ray Corriveau took care of everything for me- even registering my new car and transferring my car insurance!

Ted Scheer

Mar 10, 2015

I have purchased more than one car from this dealer. Each time the experience was exceptional.I highly recommend both Ford and Family Ford!

JOSEPH GLASGOW

Mar 9, 2015

everything was handled in a professional manner. I was completely satisfied

Bob Hill

Mar 5, 2015

Always an A+ experience when ever I stop by whether it be for service, parts, repair, or buying a new vehicle.

neil

Feb 20, 2015

Mr. Ken Brown has been my Ford contact for more than 5 years now. He has always given me great advice, (if I should wait for the vehicle) or drop it off for a day or so.Ken is always on top of the Ford Owners Advantage, and gives me deals when they are available (Like sending a form in for a rebate etc). Ken is very good at describing a problem so the tech's can fix it (I had a problem with the radio that required that I cycle power to get it to come on). I described the problem and Ken made sure it was fixed. I rate the service of this dealership very highly. AAA+++

Mommy

Feb 17, 2015

I called on a Thursday afternoon 2/12/15 and spoke to Ken about the problem I was having with my SUV he told me to come right on down they would take me. When I got there I was taken care immediately by Ken. I was given a diagnostic reason for my issue and told that they had to order the part and wouldn't be in until the next day. I told them I had a very important appointment I needed to be at the next day and did they think the car would be done in time. Ken said he would let the mechanic know. The following day I got a call letting me know the car was serviced.... They met the timeline, I was pleasantly surprised. I was shuttled by Dan, who was prompt and personable. The professionalism and understanding of my needs went over and beyond what I expected! A huge thank you to everyone including the mechanic who worked on it!

Erica

Feb 16, 2015

I was impressed when I was driving and my brakes even seemed better. I guess they cleaned them. Good experience overall.

Bonnie

Feb 13, 2015

As always, I experienced great service. They brought my vehicle into the service area in the time frame that I requested and repaired the problems that I had.

Ryan

Feb 10, 2015

The dealership was nice to squeezed me in, all I needed was to add air to my tires.

Gail Lumpkin

Feb 1, 2015

They were very professional and helpful in explaining issues I needed clarified with this new car.

Jan

Jan 26, 2015

I brought my car in for an oil change. As usual, it went well. In a little over an hour my car was ready and the price was what I expected it to be. Thank you for a job well done.

Sheila

Jan 25, 2015

Buying a car at Family Ford was a wonderful experience! Our salesman, Bill McGowan got us an extremely good deal, without the pressure typically given at car dealers. He was a pleasure to deal with. Family Ford also gave us much more for our trade than other dealers in Enfield had offered.Overall, very happy with Family Ford, and my Ford Fusion.

Happybigguy

Jan 23, 2015

After purchasing a competitors brand from another dealership,And realizing fit was a big issue, Family Ford over did themselves to help me into a Vehicle that not only i would fit in comfortably,but that i would also enjoy.Alicia did countless hours of work and measurements from door openings,windshield angle, to floor measurements.She also found a solution for assist steps not only for me but also for my 93 yr old father.I just can`t say enough from start to finish.Everyone there is so nice and always make it a point to say HELLO to you when you are at the dealership whether they know you or not!

Liz

Jan 20, 2015

Gary performed his job in a very professional manner.

Nina L. Locario

Jan 12, 2015

#5 for all categories. Service and personnel excellent.

Mark G

Jan 11, 2015

Brought truck in for oil change and tire rotation. Staff polite and efficient. Waiting area comfortable with coffee and tv.

annie06

Dec 27, 2014

I bought my Focus back in 2012 at Family Ford and when my Husband and I started to look into getting an Escape I knew Family Ford was the place to go. The sales staff is knowledgeable and helpful without being to aggressive. We had a wonderful experience working with Walt. He was very informative and helped us find the perfect Escape. We love our new car and will definitely recommend Family Ford to our family and friends.

Rich

Dec 24, 2014

Our sales consultant, Owen Dilley, made the entire buying experience very easy and satisfying

Wayne L

Dec 18, 2014

I have been to enfield ford twice now and both times have been treated to courteous and accomadating service. thanks Greg. But more importantly i feel i walked away without gettingfleeced like many other garages would do and was just charged for the services necessary and rendered.

kenneth Paradis

Dec 15, 2014

Very satisfied with the good service of Greg Ayers.

Judy B Cardini

Dec 10, 2014

I came in for 40,000 mile check up. Very good service.

June Brown

Nov 27, 2014

Had a recall fixed and hope that solves any problem that may have popped up at sometime.. As usual I was very happy with the way everything was handled.

Dennis Rembiesa

Nov 26, 2014

Great service and never a hassle. Good sound advice. Always make you feal at home..

SufcbladeFAQs

Nov 2, 2014

Friendly dealership with true "family" feel. Liked the extras like full tank of gas and inspection fee refund.No pressure relaxed sale thanks to Ray. Very accommodating. Love my Ford Edge!!

James OBrien

Oct 17, 2014

We always go to Family Ford for our car purchases plus we have our family go there also. They are the best. All the employees there make it so easy to buy a new car. We will never go anywhere else.

mcj116

Oct 3, 2014

iI have going to Family FORD for my last 3 trucks and the people and service have been EXCELLENT . My wife and daughter both bought cars from Family FORD and are very happy with the results .They do a GREAT JOB THERE.

Kkeider

Sep 30, 2014

I had a great experience at Enfield Ford! I highly recommend that you go to them if you are considering buying a car! Working with Walt was great. He took the time with me to understand what I was looking for and didn't try to pressure me to purchase at all. He was very knowledgeable about the vehicle I was interested in and took the time to explain everything. I also received a great offer on my trade in. Overall the experience was great and I plan to return there for my next vehicle!

Kimberly

Sep 18, 2014

Ken and the service staff were fantastic with the repair on my new Edge.

milgirl79

Sep 16, 2014

I recently purchased a new vehicle. When i got to the dealership to look at the vehicle, I was approached by Jorge (salesman) and he seemed very attentive to what I told him I was looking for. I thought to myself this is going to be so smooth and easy and there won't be any headaches....boy was i wrong. I went to the dealership and I was ready to buy. I had done all my research, knew where I wanted to be out the door, knew what I wanted for my car, etc.. Jorge had assured me that I would be so satisfied with my purchase and that he would do everything he could to ensure my happiness on the vehicle. However his attitude took a major turn after i had inquired about discounts and price. Even more so when I asked if the scratches that were on the vehicle could be buffed out and maybe hit with some touch up paint. My boyfriend had asked about the brakes being looked at as well. He referred me to Roger who was amazing with getting me the right price and I really appreciate everything he did for me. Roger is great! Jorge however, put a really bad taste in my mouth because he said he would call me and instead i never got a call, but i got text messages. Umm yeah you are a salesman at a dealership, not my best friend so what makes you think you can text me? That is not customer service to me at all, in fact that was insulting for him to assume i would be okay with that. Although I wasnt happy with Jorge, I was still set on purchasing this vehicle.so I asked for the scratches to be buffed and hit with touch up paint, I asked for the brakes to be looked at and changed if needed and I asked for the vehicle to be detailed (washed, waxed with 2 coats and be ready for pickup) The day I was to pick up my vehicle I yet again got text messages from Jorge that the car was ready, I asked if the brakes were looked at and if the car was washed, waxed, etc He responded with the brakes were looked at but didnt give me more detail. When I arrived at the dealership, I again inquired about the brakes and Jorge told me the brakes were looked at. I asked him if there was any unusual wearing and he said they told me the brakes were good. He also told me that the vehicle was buffed to try to get the scratches out (he never mentioned the touch up paint), that it was washed and waxed with 2 coats of wax like i asked for. After I signed all the paperwork, I wasn't walked to the car like I have seen them do many times. Jorge barely shook my hand, stayed on the stairs and said good luck. Roger on the other hand was so impressive. He actually had a conversation with me, unlike Jorge who made me feel uncomfortable. I didn't even want to do the paperwork with him and i really didn't want him getting the commission because he did nothing to help me, Roger did it all. As I drove away, I turned on the AC because it was hot out and thats when I saw all my windows and my windshield were so streaky I could barely see out of them. I immediately turned off the AC and turned on the defrost.I was late getting back to work because I had to stop and get cleaner to make it easier for me to drive. When I got home I wanted to show everyone the car and realized the way back was all dirty so that didnt get vacuumed and when I moved the seats to show people how the seats folded down, there were old wrappers and junk in between the seat top and bottom.2 days later I took the vehicle thru the touchless car wash and to my surprise when I got out and looked at the vehicle, all the scratches had returned and I was no longer excited about my new vehicle. I now have to pay someone to have touch up paint put on the vehicle and I have it washed and waxed the way it should have been in the beginning. I have never heard of anyone having a bad experience at this dealership and that is why I went there, but after this experience I am so unhappy that I wont return, not even for my free oil change.

AmandaBeaudreau

Sep 8, 2014

Owen made buying a car so easy. Was in and out in an hour and a half. Best/ easiest car buying experience ever! Will never go anywhere else!

Michael Larouche

Sep 4, 2014

Greg Laroche took care of all my questions and showed me exactly what I was looking for in a vehicle.

rwoconnell

Sep 3, 2014

traded a 07 f150 for a 2011 lincoln navigator. received a great trade in price for mu truck ,and git the lincoln for a very good price.and i know that when i trade the lincoln in for the new f150, i'll get a good deal again.the Lincoln was in for service for an issue with the radio. the service was quick and easy, no cost to me and ready when promised.

Chris

Sep 1, 2014

Ken Brown did an excellent job explaining everything and made sure our car was done correctly and on time.

C Sunds

Aug 30, 2014

Out standing service thought the years. Never disapointed. Honest and fair with excellent service.

Lionel Bisson

Aug 30, 2014

Everything was completed in a timely fashion. Everyone was courteous and helpful. Everything was explained in a manner I could understand

K bates

Aug 29, 2014

Enfield ford is the best - especially Alicia, my salesperson

Daphne

Aug 16, 2014

it was a good experience

Randy

Aug 11, 2014

Great job as always.

Cathy Gernand

Aug 9, 2014

As always, treated with courtesy snd well informed staff. Recall was completed in the time advised and additional brake work done as well stated.

LB

Aug 7, 2014

My recall repair was fast and painless. The service department was very friendly and informative.

Danny Smith

Aug 5, 2014

It does seem once service feels your just checking out the cars, they lose interest in you as a customer an don't want to be bothered by you. I might just want to look an buy at a later date. I can be a returning customer when I am ready to buy!!

Dennis

Aug 5, 2014

Had a great experience buying my new car at this dealership

stuartpenn

Aug 2, 2014

Seeking the Car that met my expectations was a turning into a nightmare and I was about to throw in the towel just before I came across Family Ford of Enfield via internet search. They rapidly restored my faith in what customer service is really about after my initial phone call; going above and beyond to locate the vehicle that met all required feature content, down to the color of the interior seating and at a price beat the competition. Greg Larouche and his team impressed me all the way to the finish line with their attitude and professionalism. I Highly recommend this dealership to anyone in the market for a new or used car.

David Lowenstein

Aug 1, 2014

Excellent dealership to do business with....would highly recommend.

Janis Clini

Aug 1, 2014

Thank you for a job well done!

Shirley Wainman

Aug 1, 2014

We were very pleased with the service that Greg Ayers gave us. He was very professional and any questions we had. Had an oil change and a part replaced in the dash. He took the time to tell us what the problem was and how much it cost and said it would be ready that day. Brought the car in at 8:00 am and the car was ready in three hours. We have been to an other dealer to have a repair and they never bothered to call and they took a week to get my car back.We are very pleased with the service Greg cave as compliments to Family Ford

Stuart Penn

Jul 30, 2014

This dealership leads the way in Customer Service because they went out of their way to ensure that I got the exact car specifications that I had originally requested; including tracking the car down at another dealership and purchasing it from them. I was very impressed with the knowledge of the Fords being sold and the absolute dedication to the customer. I highly recommend that if your in the market for a new (or used) car that you consider my experience and visit Family Ford of Enfield.

Pat Brooks

Jul 28, 2014

Service at Enfield Ford is always first class! They respect your time and money. Will always have my car serviced by these experts.

Faye

Jul 27, 2014

Everyone one was very nice. They took me on time got me in and out. They took care of another issue with the car. That was so helpful. The waiting area was clean and comfortable. Everyone was very nice to deal with. Great job by all.

Lisa

Jul 26, 2014

Quick in and out service! Was great!

Susan Roberts

Jul 25, 2014

I have been happy with the dealership, but I will be getting rid of my 2007 Ford Freestyle----it is one expensive car! I have a 2007 Toyota Prius, and the repair bills are nowhere near as expensive as they are for the Ford. Family Ford has good people working there: they are pleasant and courteous.The driver, Dave, is top notch too. However, there comes a time when you just have to reevaluate owning a car that gets 24 miles to the gallon on the highway, costs way too much each time it goes in to be serviced, and seems to have something wrong with it all the time.

Dan

Jul 21, 2014

Only done oil changes there but seems like nice place to have work done or buy a vehicle..

Dan

Jul 17, 2014

Extremely helpful in accommodating a change in my schedule when I came in for service.

Robert O'Connell

Jul 17, 2014

I Traded a f150 pickup for a used Lincoln Navigator LFamily ford gave me a great trade in for the truckand Gave me a great price on the Lincoln. We bought a few trucks and suv's from Family Fordand had the vehicles serviced there also.very happy with the service dept, the sales dept and the Manager.can't wait until the 2015 F150 comes out so i can buy one from Family Ford also.

Jan Gilbert

Jul 16, 2014

Service was wonderful as always.

Doreen O'Brien

Jul 13, 2014

Excellent service as always.

k c

Jul 11, 2014

Excellent customer service. Got an appt quickly and my truck was returned in a couple of hours. Was not overcharged.

kellie turley

Jul 10, 2014

excellent experience

Mike D

Jul 5, 2014

Ken at the service desk was great and took the time to explain what they were finding while trouble shooting my pony. When he said the GEM module was blank I thought "here we go, I'm going need to buy a new one" but the service techs reprogramed mine and did it all for less then the limit I set for diagnostics.GREAT JOB GUYSthank you

Mike

Jul 3, 2014

Great experience all around!

Nick V

Jul 2, 2014

Very fast, knowledgable, and helpful. Ken was great to deal with.

Sandra L Abatte

Jun 28, 2014

Up to this point my relationship with Family Ford is very acceptable.

Linda Falk

Jun 27, 2014

Thankyou for the quick service - this is the 2nd recall notice from Ford and you did a terrific job both times - Thankyou

Don

Jun 26, 2014

Always satisfied with Family Ford Service ...

patrick stephens

Jun 25, 2014

i like going to family ford of enfield,they are very professional and kind to the customers. so i will recommend all of my friends and family to enfield ford. i also bought 3 vehicles from ALESIA RILEY, I LOVE HER SHE IS THE BEST.

Philip Caron

Jun 24, 2014

Service department was very helpfull in resolving my issues.

Ken

Jun 21, 2014

They did a great job servicing my vehicle.

John Mac

Jun 19, 2014

Needed a new keyfob, there was not one that would work available in the Continental US. It had to be ordered from a dealer in Europe. It took weeks. And then, the price was high, but I doubt I could have beat it in the 2nds markets. They did not charge me for time spent trying to get the US model to work. Meantime, they took care of 2 or 3 recall fixes, that was good.

Marisol Salazar

Jun 19, 2014

I come from hartford to purchase auto Nd get car repairs an oil change that's how satisfied are you at and feel it's worth the drive

Mike Scully

Jun 19, 2014

I didnt think my repair was covered by my trucks warrentee, but the service coordinator found out that is was.

Neil Ripston

Jun 19, 2014

As usual Ken Brown was excellent in his customer service and attention to detail. I am very happy with Enfield Ford, and they have always treated me right. AAA+++ Service.

Bill grigaitis

Jun 18, 2014

Could not be better. Was finished in the time stated. They even reminded me that I had a free oil change coming.

Bonnie

Jun 16, 2014

Friendly and professional.

CeCe

Jun 16, 2014

Great staff and service

Dan Thompson

Jun 12, 2014

Very good, moved fast. Didn't screw around

Larry Tracey

Jun 10, 2014

Service Technicians are extremely informative and and courteous. They are helpful and offer suggestions that help the customer make good decisions.

Jacky

Jun 9, 2014

Everything was SUPERB

Fred Purdue

Jun 6, 2014

Attentive, caring, and thorough. Very reliable and trustworthy.

DEBBIE RICHARDSON

Jun 4, 2014

The service was great! They viewed what they did!

ed reed

Jun 4, 2014

Friendly, professional and attentiveIn and out as promised

Emily D. Leary

Jun 4, 2014

Greg and Agnes are the best in the Service Department, and I always want either one of them to take care of my service appointments. They are friendly, courteous and efficient. Give them a raise!!!

Lisa Young

Jun 4, 2014

I was visiting from pa when the escape made a horrible noise. Greg in the service dept took care of everything plus had the outstanding recalls fixed as well. Car was returned all cleaned up inside and outside. He kept me informed the entire time. It made a bad trip into a good trip. Hi

Mr. CBH

Jun 4, 2014

As always I found a great car and got an excellent buy.

Sallie

Jun 4, 2014

Family Ford service department is friendly and helpful. Service is always good, and they keep me informed. If my car isn't going to be ready on time they always offer a loaner car to.

Bill

Jun 3, 2014

I had the "WORKS" Package done on my F150. The personel behind the service counter were very friendly and knowledgable about their products.

Dennis Ouellette

Jun 3, 2014

I've been going to this dealership for over ten years and have never been dissatisfied, not once.They've always done a great job and I highly recommend them.

Irene

Jun 2, 2014

Overall experience was great. Would be nice if the waiting area was not a thru way for everyone in the building.

pete

Jun 2, 2014

your consultant Ken has always been very helpful, he tells me what to expect and how long it will take. He is always on the mark.the mechanics do a great job, kudos to them also. Family Ford is now part of my 'family' thanks

Robert Moore

May 9, 2014

Fast, courteous, trustworthy. Repairs come in under budget. Nice people.

Taxman191

May 2, 2014

The Service Department at Family Ford of Enfield is a top notch operation. The personnel is courteous, friendly and above all very knowledgeable. A pleasure to do business with!

PETE

Apr 30, 2014

Brought My 2011 Ranger In Because Of A Noise, Ken Said They Would Check It Out And Also Suggested I Get The 30,000 Mile Check_Up. They Found The Issue Took Care Of It And Went Thru The Rest Of The Truck And Everything Check Out Gre fat . Customer Service Is Great, Work wAs Done On Time I'll Continue To Use Thur Service Kudos To Family Ford

Gini

Apr 29, 2014

I received Great costumer service as soon as I walked in the door. Walt was friendly and very helpful. I bought a 2014 Ford Focus and couldn't be happier with the decision. I will definitely return for future purchases and service.

Jane

Apr 29, 2014

It was a pleasure doing business with Gary Craven and Mike Moriarty. They worked out a great deal with us it couldnt be passed. Thanks!!!!

davidw

Apr 26, 2014

Very good work. Excellent Service They are curtious and quick

michael nogas

Apr 26, 2014

my ford was in and out quickly basic oil and tire rotation, bought through Creg larouge, internet salesman would buy again thanks willington ct

Wayne C.

Apr 11, 2014

Fast appointment work was started right away and was done fast and correctly. Very happy with Family Ford sale and now Service.

Kathy

Apr 7, 2014

I am very pleased with the quality of service I received when my 2013 Escape was recalled and I arrived in the Service Deptartment. All of the Service Dept. personnel were very friendly and helpful. Greg Ayers did a terrific job explaining the recall process and setting up the rental car procedures with Enterprise. The check in/ check out system was organized with little time loss. It was a very pleasant experience! Kudos to Greg and all those on the front desk dealing with the customers. Thank you for starting my busy day with a smile and friendly service!( By the way, they were just as friendly when I returned to pick up my car.)

C.Jones

Mar 31, 2014

Owen is the best Salesman. Friendly, informative and not pushy. A great experience, I wouldn't go any where else for my automotive needs. I will be referring plenty of business to Family Ford and Owen Dilley. Thank you Family Ford!

klotsberg

Mar 29, 2014

Just bought a 2014 Raptor from this dealership. Great experience, no pressure, friendly staff, very helpful, and gave me a good trade in value! Will be back!

Jim

Mar 28, 2014

Worked hard to get the job dine.....job well done.................

Mary Barnes

Mar 24, 2014

I have done business with Ford for many years and after my last arrangement ( a lease purchase) am still very satisfied with the service. The salesperson (Dan Gaylord) was extremely helpful and pleasant. A good experience!

Dennis R.

Mar 23, 2014

Purchased a new 2014 Ford Explorer. Great sales experience with honest and friendly folks. Walt spent plenty of time over our needs and showed us the perfect vehicle up front. Thanks again to Family Ford for continuing your great service and sales. Dennis R.

Jim Lovely

Mar 23, 2014

Fast service no issues called for appointment and they followed through with phone calls when truck was done

privard

Mar 21, 2014

Very pleased with the Family Ford team, efficiency of service, and ease and flexibility with setting appointments. And thanks for taking the time to say 'hi' Walt D.

Dustin Copeland

Mar 18, 2014

Prompt friendly service, as always. They really do treat you like family. Jorge in sales is top notch.

Lizzyb61

Mar 18, 2014

Love Agnes, she is great to work with. Doesn't nag you to do more service than you want. I come in for an oil change and I go out with one done!Thanks!

Terrie

Mar 13, 2014

I appreciate the fact that they do not pressure me into additional repairs or services. They stick to estimate (or lower). When they tell me I need something I believe them.

collaberative

Mar 13, 2014

I needed warranttee work done for a leaking seal. They told me it would take about 1 hour. When the work had not been started after 1/2 hour - they provided me with a lease car - Great Service.

Moosemadness

Mar 11, 2014

Ken was phenomenal. Prior experiences were not that great. Ken restored my faith in Family Ford of Enfield. He greeted me with a smile and took care of my car to the best of his ability.

Barb

Mar 9, 2014

I was on my way to a baby shower and my car started shaking on the highway (I'm also pregnant so I was very nervous when this happened) I turned around and headed to Family Ford of Enfield where I take my Escape for oil changes. I called them to let the service department know I was on my way. I told them I was going to be late for a baby shower, they were so nice and as soon as I got there took my car strait back and worked on it. They were so quick, I got my car back and the shaking had stopped. It took under an hour and I was on the road and able to make it to the baby shower. Thanks Family Ford of Enfield!!!!

Kqmkam

Mar 6, 2014

Thank you for you help. Our family has been going through some tough times financially lately, and our vehicle breaking down was another obstacle that needed to be hurdled. Even though the repair may set us back financially again it is good to know it was done right. We depend on or vehicle for our source of income. Thank you

Satisfied Customer

Mar 1, 2014

Top notch service and great customer service. Timely calls with any findings and quick turn-around. Thank you.

ANNA DIGENNARO

Feb 28, 2014

VERY PLEASED WITH THE SERVICE AND THE STAFF. ALSO, STEVE ARCHAMBAULT IS VERY HELPFUL AND IS A GREAT SERVICE MANAGER.

Carl Philbrick

Feb 15, 2014

Service writers have been proactive, and it is a pleasure to do business with them.

Drembiesa

Feb 15, 2014

Solid service done right the first time.Ken explained service details and answered all of my questions.Reasonable pricing for original ford parts.ThanksDennis Rembiesa

TopFord7

Feb 15, 2014

The attention and knowledge of the ford product that I received from Chris was outstanding. I would recommend this dealership to everyone as there service and expertise is next to none. My experience at Family Ford was EXCELLENT!

tomsapm

Feb 13, 2014

Ken was friendly, courteous and got me back in the saddle in no time. Having a damaged vehicle repaired is stressful, in and if itself, my experience at Family Ford has always been positive and this visit was no exception.

Catgern

Feb 1, 2014

My "low tire pressure" light came on so I stopped in, expecting just to have more air put into my tires due to the very cold weather. The tech checked the car and found a nail in the RR tire. I did not have an appointment but my car was fixed promptly and with the courtesy I am always shown when I visit Family Ford of Enfield. The staff is excellent and the service I receive is top notch.

Jim Lovely

Feb 1, 2014

Great service all the things checked and double checked very happy with service

ken

Feb 1, 2014

I would like to say that I, have been dealing with Family Ford for the past 10 years. They have been very helpful and professional. Steve, Greg, George and the rest of the service department have been outstanding over the years. My vehicle is serviced in the time frame given and the work is always done right. I would like to thank them for all their assistance over the years and into the future. Thank you!

Rick carb

Feb 1, 2014

The service was great. Had my vehicle ready the next morning. Would go back for service in a second

cacatania

Jan 24, 2014

I called for service on my 2012 fusion, oil change , new wipers and 10000 mile maint. check. Ken got me right in. I had mentioned that I needed an oil change on my ranger when Ken called me that my car was done he suggested i bring my truck in if I wanted which I did.When I got back Ken was busy & Gary helped me.Both men were helpful & friendly.

Tommy O

Jan 22, 2014

Had to travel to the Hartford area for work and had some engine trouble along the way. Took my vehicle to Family Ford and they got me in and out in no time. They were a pleasure to work with.

Stomp

Jan 21, 2014

No complaints. Friendly folks. Will return as needed in future. 50% owner, 90% operator. Wife is other %. Thank you.

Charles H.

Jan 17, 2014

Great job by the services department. Greg really helps on everything.

pjfalk

Jan 15, 2014

I had a Great Experience! The service technician explained everything that needed to be done and the amount it would cost to do it. Very friendly staff.

JD

Jan 12, 2014

Right from the start of buying my car, the sales people were great. I had a seminar to attend & my car was not going to be ready in time, so without any hassle I had a loaner for as long as I needed it. Repairs were done & they wouldn't let me have the car until they were sure everything was right with it. I love my Explorer. Right up to this last week when my car door froze. We called, they said come on over, I did & within 30 mins my door was fixed & I was on my way. Anytime they can accommodate the customer they do so with pleasure. Sales, repairs, parts every department I've dealt with has been fantastic

Dg

Jan 11, 2014

Fast and friendly. Steve and his team make you feel welcome.

John M

Jan 10, 2014

completely satisfied with the service that was provided by Ken Brown of Family Ford of Enfield. repair went exactly as explained by Ken.

Karen

Jan 9, 2014

Friendly, helpful, provided loaner so I could get to work, notified me when car was ready to pick up.

Sarge3

Jan 7, 2014

The staff were friendly and knowledgeable. The service tech was quick. I would recommend anyone with a Ford to bring it here.

Laurie

Jan 6, 2014

Excellent service as usual! Staff is always friendly and helpful and the work is finished in a timely manner.

Rich

Jan 4, 2014

Received the usual great treatment as I have come to expect. This is the third truck I have purchased here and from the salesmen (Ray) to finance to service they have kind, courteous and professional people.

taylor05

Jan 3, 2014

FAMILY FORD HAS ALWAYS BEEN VERY GOOD, ALL OF THEIR STAFF IS VERY PROFESSIONAL AND POLITE AND THEIR SERVICE WORK IS DONE INA TIMELY MANNER. I HAVE NEVER BOUGHT A CAR FROM THEM BUT I HAVE HEARD FROM SEVERAL FRIENDS THAT THEY ARE GREAT. KEEP UP THE GOOD WORK.THANK YOURICK KNOWLES

chief2012

Dec 31, 2013

Steve and all the folks that I met at Family ford were very helpful in fixing the recurring check engine light problem on my 2012 F-350.Steve went the extra mile getting Ford motor company to extend the warranty on my truck.Many thanks to Steve and his co-workers at Family Ford.

jasman

Dec 22, 2013

Agnes was very professional, courteous and responsive. Family Ford took care of my issues immediately and made the service call extremely easy with minimal impact to my own work day. Three thumbs up!

Jim Desautels

Dec 22, 2013

I have always had great service at Family Ford. They always take me in even when I call in short notice as with my last two visits. The service was great and finished in a timely manner.

don

Dec 18, 2013

fast, friendly, and efficient. they had me in and out , no long wait.

JOE M (ford explorer sportrac)

Dec 15, 2013

I have always had my vechicles serviced here and they have always done a great job.service department is very helpful in what needs to be done.Your car is serviced with care and inspected from bumper to bumper.A job well done.

John D.

Dec 12, 2013

The service dept is very helpful getting you what you need . they even understand when things are expensive for you ,they help you get as much work done with in your budget as possible . They are friendly

TerriDillard

Dec 9, 2013

as always Enfield of ford has gone above and beyond from the moment I called for the appointment, to the Service representative to helping me load my navigation system update. We will continue to use Family Ford as we have done for 20 years, for purchase and repair of all our vehicle's.thank youjon and terri dillard

Williebug

Dec 3, 2013

Everything went well. Received call in morning to remind me of my appointment - also received call to tell me that my truck would be ready in 20 mins.

Dan

Nov 30, 2013

The purchase of my new truck was fast,efficient and fair. No hard sell or pressure. Enjoyed the process.

za88za

Nov 27, 2013

Greg Larouche was the salesman that I did business with for the second time. And he has been very professional, knowllegebale and has made the process stress free. As many people always say that buying a car can be difficult due to the negotiations that take place during the process I must say that my experience at Family Ford dealing with Greg has been a breath of fresh air.

sledge

Nov 26, 2013

i was very impressed that Kenneth had written down the notes of everything i had told him over the phone. when i got there we quickly reviewed his notes and came up with a plan of action minimizing wasted time.

cro

Nov 20, 2013

very pleased with entire experience,fast friendly and extremely helpful staff.I will be sending all of my friends and family there

Bonnie B from Enfield

Nov 15, 2013

I have a 2004 Explorer and they are keeping it in very good condition without killing my purse.

Satisfied Customer

Nov 14, 2013

Even though I don't like to spend my time in a car repair waiting room, Enfield Ford always tries to make my visit as pleasant as they can. Thank you for all you do.

Burrich

Nov 13, 2013

I brought my F350 diesel in for some routine maintenance, but the tech found a serious leak in the oil cooler. My service rep, Greg, was able to get me a loaner vehicle and worked to quickly obtain the necessary parts in order to get the vehicle repaired by the next morning. Several other problems were identified and repaired in the same time period. The tech came in on Saturday morning to finish the repair and get the truck back to me with minimal down time.

Linghao Kong

Nov 10, 2013

Very good. I like this place. although I live in Springfield and there are two closer dealer comparing to this one, I still like to go this one

John M.

Nov 8, 2013

Went to the service department for a recall safety issue on a Lincoln. Car was inspected for the recall issue as well as a front to back check. Parts were ordered for the safety issue, as was stated on the recall notice and no other issue needed attention. The person I dealt with, Ken Brown was great.

warden

Nov 8, 2013

Service is always great with Family Ford. They have helped me maintain my F-150 in a like new condition,and the truck is almost 4 years old. It's worth traveling the 40 miles for these folks to service my truck. Outstanding crew, from sales people to mechanics. Thanks. Terry Whitney

Pablo Nyarady

Nov 7, 2013

Scheduling was extremely easy, customer service was friendly, everything was done on time & as promised. I am not sure what could be done to make it any easier or better for me. Thank you, much appreciated. I will continue to bring my Expedition to Family!

sdbert

Nov 3, 2013

We have been very satisfied customers of Family Ford for years. Honestly, we would not consider going anywhere else to purchase a vehicle or have our vehicles serviced. Tremendous staff plus outstanding service equals loyal customers! Thanks again, Family Ford!

KES

Oct 23, 2013

Recently moved to area and went to Family Ford Enfield for service on my car after a bad experience elsewhere. Couldn't be more pleased. Just returned and bought a brand new car from them. Wonderful people.

mgalarneau

Oct 21, 2013

Brake service due to rotor runout on 2011 F150. Dropped off in morning, ready by mid afternoon. Brakes problem alleviated. Happy with results and staff.

Ed Schmitt

Oct 15, 2013

Great people at service counter and parts counter service techs great service always

Noel

Oct 12, 2013

Work on my vintage F150 very good and quick. All service people knowledgeable and friendly.

Turbor2

Oct 12, 2013

Great service from start to finish! The technicians we excellent and really knew there stuff. All the parts that the truck needed were in stock so the turn around time was very short. Thanks Family Ford keep up the good work.

Parnaormal Activity

Oct 8, 2013

Excellent job getting the paranormal out of my new F150 Truck. The panic alarm would go off randomly for no reason. They fixed this by reviewing the log when the alarm was tripped and realized that the hood latch needed a part. Great job!

geo dewey archie.

Oct 3, 2013

I would recommend Family Ford for all service work.

Caldwell

Oct 3, 2013

Bought a 2012 F350 that sat 400 days ,..been in 8 times for Exhaust Fluid Fault.Each and every time Steve tries to BS his way out of it cause they cannot fix it.They word each repair order different , to their own liking Not as to what I tell them.So far it's in Lemon law suit ....Steve tries to play big shot till I call him out on things he says that don't hold water.All the clowns at the service desk do their best to act like it's their first day on the job.Mike M, the GM runs a good commercial on the radio ,but, delivers the opposite attitude after the sale!

W Barr, retired

Oct 1, 2013

I can be a bit of a pain when it comes to my truck! (Very Fussy) This being said I have a Ford F150 Platinum I bought used with 20k on it. The truck was absolutely the most rattle free quiet ride I have ever had and I have been so pleased with the truck, sales, and especially service. If your going to buy a vehicle Family Ford is the place to buy it. Sales, Walt was great, Service, Agnes is exceptional! I purchased 3 vehicles from Family Ford, no complaints at all, A+++ W Barr

DonRichard

Sep 28, 2013

We have been having our vehicles serviced here and before in Chicopee and we keep coming back. The price and service are very good, andthe waiting time is usually less than an hour.

klhj

Sep 28, 2013

Everyone is always super friendly, and very accommodating. I would highly recommend to anyone for sales or service. We have purchased trucks from Family Ford exclusively over the past 8 years.

Fishman

Sep 27, 2013

Steve and his crew have been servicing my Lincoln MKX since it was new when I lived in Enfield, CT. On every trip back to Connecticut to visit our kids I have Family Ford do all required maintenance. Agnes is a superior service writer and is one of the best as well as Gary and Ken. If he behaves himself he may get his Italian cookies and canolis at Christmas again this year.

dannygrinuk

Sep 26, 2013

I ran the cicuit of dealers around town. It was a horrible experience, until I went to Ford. Walt made it happen for me. Ending a two week nightmare.

mhebert10

Sep 20, 2013

I walked in Tues Sept 17th to the dealership. And Gary was the only guy that said hello and asked if I needed any help.So we walked around the lot and I found the truck I ened up buying.Gary was very knowledgeable and helpful. So we sat down and talked numbers, Gary spent quality time explaining everything to me so that I understood.So I bough the truck that night.I bought the paint pertection and carpet protetion plans and had to come back to have it applied.So we made an appointment to come in on saturday to have it done.But I expressed to Gary that weekends were not al that great for me to be without my truck....so Gary called me on Thursday and went way abouve and beond the call of duty. He came to my office in Windsor Locks and picked up my truck and drove it back to the dealership and had the work done and returned it to me.That was huge to me.Gary is a great salesman , no pressure just simply fantastic customer service .I have history with the old Enfield Ford all I will say is they were not nice. I made it a point to tell everyone about how bad they were.NOW you guys are 100% different at least sales I have not worked directly with service yet, that to I had a major issue with....But we are now at a fresh start.I am so glad you guys took over and I am will to bet you have this before and will again.GREAT JOB !!!!!!!!!!!!!!!

Carpenter Dan and Wife

Sep 19, 2013

My husband and I recently visited Family Ford of Enfield looking for a truck for my husband. We had purchased a truck in 2010 from this dealer (a great experience) and we were looking to down size. We were greeted by a salesperson, Raymond Corriveau. Ray was a pleasure to work with from the moment he said hello. There was NO pressure, NO gimmicks and NO bull***. Ray answered every question we had and some questions we didn't know to ask. We found a great truck that fits my husbands requirements perfectly. We traded our F350 diesel (for a great price I might add), and we purchased a new F250 (again, for a great price). Ray was with us every step of the way and handled everything that needed to be done. It was a pleasure. We will definitely return to Family Ford of Enfield in the future. Thank you so much for making our purchase a positive experience Ray and Family Ford.

c.gernand

Sep 15, 2013

The employees at Family Ford in Enfield are always courteous and friendly. Whomever I work with always explains any/all work that is needed as well as what is not needed and why. I always leave confident that my Escape is in good condition and is a safe and well-running vehicle.

Paul R

Sep 13, 2013

Always a good experience at Family Ford. Thanks Agnes.

mmannemm

Sep 12, 2013

Thank you for making this a very pleasant experience. I will be calling today to check, though, on the hesitation I have with the car on acceleration and for touch up paint.

Focus owner

Sep 10, 2013

Service was prompt & completed timely, with a report of the overall condition of the car but without needless sales pressure to buy additional service items Service waiting area could be updated Thank you

James Duffy

Sep 10, 2013

Great service. Scheduled maintenance last minute and they easily accommodated. Friendly employees.

Scott

Sep 10, 2013

Dealing with Internet sales was a very big disappointment ! When I contacted and showed interest in a truck I got limited interest from Greg! I sent info, pics, vin# as requested and never heard back ! Blamed it on his phone and how it wasn't working,really?? When I contacted him, he had the wrong information I had sent... The year of my truck! Coming from Danbury, dealing with Colonial Ford I went looking elsewhere because they couldn't find me an 150! Sorry I showed interest in Gamily Ford of Enfield!, What an embarrassment for FORD and family ford to provide service or lack of! I had told Greg to have someone contact me and he agreed...... No one did! Sorry FAMILY FORD, you lost a client and the word is out!

planes01

Sep 7, 2013

I brought my new truck into Family Ford for issues with hood paint peeling Steve and Gary took care if sending pictures to Ford for repair same day got approved for work dropped off truck and repairs were done in a days time also hood alignment was done great job.

Lynne

Sep 6, 2013

Excellent and friendly service as always. My service advisor is Ken Brown and I will not let anyone else service my Chevy Trailblazer.

Sheldon Craig Lubin

Sep 6, 2013

They explained to me everything including my options and recommended the best for me not necessarily the most expensive and most profitable for them.

case7046

Sep 1, 2013

Came in for my first oil change, checked one trouble with key, and is resolved great service, talked to the sales staff, Craig whi I purchased my second ford focus from, plenty to read, service was quick

Dezi57

Sep 1, 2013

I have to say my experience with the Service Department over the past two years since I bought my Fusion have been excellent! My last visit was great and exceeded my expectations.

RJKEDUPLIN

Aug 26, 2013

My experience was excellent Ken Brown was very knowledgeable and helpful in getting the issue with my car solved.When another Ford dealership was unable to fix the problem.

Ed Pryze

Aug 21, 2013

Excellent maintenance performed on my Ford Explorer. As usual, outstanding personnel at Family Ford.

barbiem

Aug 20, 2013

brought in Ford Fiesta for oil change and tire rotation. Employee was informative and pleasant when asking various questions about performance of car. Very pleased with service.

Patames316

Aug 18, 2013

A wonderful service experience!! Everyone was friendly, the coffee was hot and good. All of my service expectations were met. I would have all of my vehicles serviced here.

Stomp

Aug 10, 2013

Ken Brown does a fine job. Slight wait because I was early. In and out and no problems. thank you.

Joseph_sartori

Aug 10, 2013

Everything was great. My car was repaired while I was in vacation and I have not had a problem since. Ken explained everything fine to me about the repair

Marlene

Aug 7, 2013

Walt in sales was very helpful, he took the time with me in buying my new SUV . I will send people to Family Ford , thanks Walt .

cposkus

Aug 1, 2013

quality fast service at my convenience, not much more to say, that says it all. waiting room very accommodating, service people very nice and helpful.

dave

Jul 28, 2013

Great Job. Will recommend this dealer to others. excellent experience and great coffee

mary ann

Jul 27, 2013

Brought my vehicle in for oil change was happy with the service I received .

m123t

Jul 27, 2013

Running boards on Ford Escape, they have no purpose and interfered on entering the vehicle. Service was done the next day and job was successful. Ray helped us on using phone and other electronics.

li57979

Jul 17, 2013

This has been my third visit, one was for an oil change, recall check and a minor paint issue on the passenger side mirror and each time you have exceeded my service expectation. Your service department has gone above and beyond to make my visit an experience, one that is above all other service department. Special thanks to Gary M.

pit100

Jul 9, 2013

We contacted the company and they informed us to bring the vehicle in right away. We did and we could not ask for better service and friendliness.Everyone was super great.

kritchie1026

Jul 3, 2013

Both the salesrep Greg and financing person Donna went above and beyond to obtain financing for two vehicles that were purchased by my husband and I last weekend. They were informative but not pushy and to me that is what truly counts.

2012F150

Jun 10, 2013

Ken called me on a Saturday to get me to get my parts replaced and I was very impressed with his concern for me and my F150. Eileen Fisher

Bob Shaw

Jun 9, 2013

Brought my vehicle in for an oil change. As this was a new vehicle for me, I also had a number of questions which the service department person took the time to answer.

christinekula

Jun 5, 2013

Recently I had trouble with my brake light coming on then going off. Before I was able to call about it the light came on and stayed on as I was driving to work. By the time I got home I had minimal breaks. My neighbors put in some break fluid, but that didn't work. Noticing some liquid on their driveway they said it was break fluid and that I had a leak somewhere. I called Family Ford on Saturday and they were very helpful. I had the van towed there and they had it repaired by Tues.

Ken anderson

May 24, 2013

i delt with Ken i service and he was informative, helpful and professional. I will always come back when i need help

Sundown

May 1, 2013

I came in for a recall and an oil change both tasks were completed ahead of schedule. As always the staff was friendly and professional.

rusty

Apr 27, 2013

Always a pleasure to do business with Family Ford - service or sales

no nickname

Apr 23, 2013

Service was timely. Associates were courteous and knowledgeable. Surprised to find that with your $39.95 Oil change, check brakes, fluid levels, belts, tire check, rotation, and pressure that you excluded checking the spare tire pressure. Disappointing.......

brady

Apr 18, 2013

very happy with promt service and hospitality every time we schedule our service visit

archie

Apr 17, 2013

Service was fast ,job well done, compleated as promised,people went out of their way to answer all my questions. I will be back again for all my service needs. Thank you.

tmac53

Apr 17, 2013

I brought my car in for the works which included an oil change and tire rotation. The person who took my information was excellent

tommy

Apr 2, 2013

For the first time ever I was sure everything was going to be done with no mishaps at /family/enfield ford, but I was wrong. The work done seems to have solved my problems but I had just washed the car before bringing it in. I was asked to leave it overnight so they could perform a final check in the morning. It seems like it was left next to where water was being used and the car was covered with water spots. I will not answer the next ?

Terry

Apr 1, 2013

Perfectly satisfied with the service provided. I told Ken Brown what I needed done and it was done. Thank you. Theresa Stomper.

double d

Mar 30, 2013

service was excellent, the service tech always gets the job done right the first time.

Peter

Mar 29, 2013

Everything was explained in detail, so there were no surprises.

Carls Appliance

Mar 28, 2013

Took truck in quickly, serviced right away, called my cell - like clockwork.

Double D

Mar 25, 2013

As always, Family Ford of Enfield Meets and exceeds my expectations. Friendly knowledgable staff and a first class sales and service organization! Every customer is treated like a VIP!

blastech

Mar 23, 2013

service department at Family Ford is the best our company has ever experienced

izzysroses

Mar 20, 2013

I will continue to go back for repairs to Family Ford of Enfield, CT I have had a great experience, great service, no long waits, expedient service.

lizzyb

Mar 20, 2013

Agnes at the Enfield Ford service Dept was great! My son hit a pot hole and popped and ruined a my brand new Escape's Tires late Friday night. Agnes tried on Saturday to find a replacement. No luck, but managed to have a new tire and the car ready for me on Monday. Really appreciate the prompt service! Christine was also very helpful helping me set up my phone, after the Sync update! Thank you ladies!

nucklehead

Mar 19, 2013

I've only purchased 2 work vehicles from family ford in enfield. both were brand new. the sales people were helpful but not pushy the service people the same. i would recommend this dealership to any one who wants to be treated like a person and not just a sale!! i WAS a GM man from birth. Ford made one move that means more to me than any rebate. when the bail-out was taking place FORD DID NOT TAKE THE GOVERNMENTS(MY)MONEY!!!! Now a FORD man for life. Thankyou Ford motor Company....

lilly

Mar 16, 2013

As always, good service. I always bring the car back to you for service.

Bizymomm

Mar 14, 2013

I brought my car in for an evaluation of a noise I had heard coming from the right rear and a slight whine from my heater motor. They could not find anything wrong with my right rear and, ironically enough, the noise has since gone away. They replaced my heater motor with a new one. The trip took much less time than I anticipated. They gave me a loaner car to see if they could hear the noise in the rear after sitting overnight. Noise still did not return but I was told to bring it back if it does. Great service!

?????

Mar 13, 2013

My 91 Escort died last Feb. I am getting used to my Ford 07 Focus: too big, too wide, too tall but I would not go to any other make or car maintenance/repair place. You (Greg and both Roberts)always explain everything and understand my comments. When I called for an appointment Agnes was great, too, nice voice, efficient, etc. When I am short on time Dave gives me a ride home and back and we talk of our early days and compare activities. I have been a customer since 1992 and before that the Ford shop in Springfield, ?Mutual Ford? not sure of name. Ann Gilman

working stiff

Mar 7, 2013

Called for service in morning and they fit me in right away. I only waited 17 minutes for the oil change and tire rotation. Friendly people.

Ford Fabulous

Feb 25, 2013

I went to Family Ford of Enfield on Thursday 02/21 to repair my car. Greg from services gave me an excellent customer service. He was patient with me and took his time to explain everything; he even help to appy for the Ford credit card. I decided to bring my card to them for servicing from now on because of their excellent customer service.

Mustang Lover

Feb 25, 2013

We've purchased 2 vehicles from Family Ford, and they also service my Mustang that was purchased at another dealership. These folks are the most professional and reliable people I have ever dealt with. I highly recommend them...you won't be sorry. Worth the trip from ANYWHERE!

Harry

Feb 19, 2013

Everything went as expected. Service consultant was courteous and professional.

dearolddad

Jan 16, 2013

My second time at the Family Ford service desk. Things could not have gone more smoothly. Agnes was polite and helpful, providing answers to my routine questions. The waiting room was pleasantly quiet, the other occupant and I taking a quick vote and turning off the tv set. In what seemed to be record time, Alice poked her head in and said my car was ready. In all, it was a most pleasant experience.

mmannemm

Dec 4, 2012

I went to make an appointment for the weekend for an oil change and was very happy when I was told that they could do my service right then and there. Very Happy.

TerriDillard

Dec 3, 2012

the family ford of Enfield has given our vehicles & family above par care,its why we've purchased 6 vehicles over the past 23 years.

Craig Comfry

Nov 25, 2012

The Team of people I worked with at Family Ford of Enfield were and always have been eceptional to help me get the vehicle I wanted. They did everything possible to help make a deal that was fair and affordable for me. I will and always have recomended this dealership for purchase of a vehicle and they have a great service department as well. They showed a great deal of patiance and were more than willing to help me with whatever I needed and have a huge experiance and knowledge of the bussiness.

Boriken

Nov 20, 2012

Upon walking into service I was greeted with a friendly hello and attended to promptly. I choose to wait for my vehicle and service was very fast. Afterward I was informed of service done to my vehicle and of any other issues. Overall was a good experience.

sjlefcheck

Nov 20, 2012

I've always recieved great serice at Family Ford, they are friendly and courtious. I have bought 4 new cars at this dealership over the past six years, I just getting great deals.

Sr Peter Lillian

Nov 17, 2012

They took my car in immediately- serviced my car immediately and had the paperwork ready for me as soon as I returned to pick up the car. They were thorough.

David Lowenstein

Nov 14, 2012

This is the second time buying a new vehicle from this dealer and their reputation and customer service is great. They try to go the distance in makeing a deal.

kpcrow

Nov 8, 2012

Agnes took excellent care of me. Walked me through what needed to be done. I came in to have tires replaced. Agnes noticed I was scheduled to have my routing maintenance workup in 2 weeks and called to ask if I wanted to have it all done at once. Great idea and really helpful. Great attitude, warm & friendly and do great work. Excellent service overall!!!!

SG03160

Nov 8, 2012

All of the staff have always been polite, friendly and customer oriented. Steve always talks to customers waiting for service as he passes through. We have bought 3 vehicles from this dealership and will continue to do so.

Dg57893

Nov 6, 2012

I advised the service person twice and once on line about a possible stone in my driver side rear rotor. After service I was informed they couldn't find anything in the FRONT passenger side rotor. Just letting you know.

rsavage9

Oct 24, 2012

A good place for service. The people treat you as if your one of them. I always walk away from there feel very please with the service

s1941k

Oct 23, 2012

I am completely satisfied with the service dept and have always received exceptional service. The service dept is one of the main reasons that I do business withe this dealer....sjk...

grhluchnik

Oct 20, 2012

Even though I purchased this vehicle new at Crowley in New Britain, Steve and his service associates have performed all warrenty and scheduled maintenance to the highest level of my satisfaction.

Noodles 3

Oct 18, 2012

You have a wonderful staff, they work hard to give you what you want. They don't try to sell you something that you don't want. They're very honest, friendly and considerate. They are a good team. They work very hard to give you what you want, this is our 5th vehicle from you , and we are very pleased with Family Ford! Keep up the good work!

c.gernand

Oct 11, 2012

I am driving to FL and back and wanted the car completely checked, oil change, tire rotation, etc. I stopped in to make an appt and they took me right then. The car was thoroughly checked and I will make the drive with much ease of mind. I love my 2008 Escape and know the drive will be no problem..

Guinness4

Oct 9, 2012

I had received notification for a recall notice as well as follow up from this dealership directly. They were Very friendly and accomodating. I hae used other dealerships in MA and was not very satisfied with the response or attitudes. I liked Enfield Ford and would return because of how we were treated.

Joe Sandone

Oct 6, 2012

Everyone at Family Ford is always courteous and helpful whenever I visit. The staff is always professional, knowledgable and honest with estimates of work to be done. Best Regards, Joe Sandone

Bob Hill

Oct 5, 2012

My service need was promptly addressed at a drop in visit with a very qualified technician who diagnosed the issue very quickly and the necessary parts were located in stock at the Dealership and promptly installed, tested and completed by the technician in minimal time. As is typical at this dealership I'm always treated with the utmost respect and courtesy making the experience a very positive one.

Lellison

Sep 28, 2012

We brought our Ford Escape in for service and a recall. We were very pleased with Greg's professionalism. Everyone in the service department seemed mature and professional. It was a good experience.

afritze1

Sep 27, 2012

The resent repair was great. I was not too pleased with he preveous visit. The tech could not find the problem, so a "recalibration " was done on the PCM?? The hundred and twenty or thirty dollars it cost seemed high for a guess at a problem, other than that, I think the service department does a good job. Ken Brown was extremely helpful and and kept me informed at every step of the repair. I will continue to use your repair facility for both of our vehicles.Regards,Al Fritze

megyoung

Sep 26, 2012

staff is knowledgeable,friendly, and the work was completed on time.Service adviser went over the report and informed me of my current point balance, etc.